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Soup to Nuts Guide

Soup to Nuts Guide

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Published by Luiz Bedin Melo

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Published by: Luiz Bedin Melo on Apr 22, 2012
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07/11/2014

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Many MSP platforms today offer automated and periodic customer survey module integrated into ticket-
ing system. For example, with MSP Center Plus you can create a satisfaction survey and automatically
send it everytime a customer ticket is closed or for every nth mailer from a customer is closed etc. The
reports will give you the overall picture of how satisfied your customers are.

2

What is managed services

Current trend in
Managed services

Who should
become and MSP

Why do MSPs have a
better chance of success

SME managed services to
boom in next five years

What are the chances of
small MSP surviving the
competition

18

Single essential ingredient

Setup a test lab for your
engineers to try new things

How to build a
motivated team?

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