Co-op at Centennial

Your guide to co-op education and future employment
5th Edition

Cooperative Education and Employment Resources

Co-op at Centennial: Your Guide to Co-op Education and Future Employment, 5th Edition Dec. 2009 Produced by the Co-operative Education and Employment Resources Department of Centennial College P.O. Box 631, Station A, Toronto, Ontario Canada M1K 5E9 Telephone: 416-289-5000 ext. 2524 Email: cooped@centennialcollege.ca Web Site: www.centennialcollege.ca/coop No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of Centennial College. This guide includes a number of links to various online employment education resources and job posting Web sites which were valid at the time of printing. Since links are often modified, we invite our readers to consult our online version of Co-op at Centennial for the latest URL updates. Our online guide can be accessed at www.centennialcollege.ca/coop.

Forward
Welcome To Co-op At Centennial College
Today is the first day of the rest of your life. If you work hard and enjoy the effort, success and satisfaction are sure to follow. When you leave the classroom setting and enter the work world, it is sometimes difficult to adjust to meeting the demands of your supervisors and co-workers. We, in the Co-op office, will assist you with this transition and help you to become both a successful and productive employee. However, the scope and depth of your learning will vary with your own commitment. Good luck and we look forward to an enjoyable three years. - Kathleen Winningham Manager, Cooperative Education and Employment Resources

How This Book Is Organized
This book is the required text for COOP221 - Employment Preplacement, the course every co-op student must take in preparation for their first work term. It contains information on procedures and processes which co-op students need to know. Two chapters are devoted solely to co-op (Co-op at Centennial, The Work Term Report) while other chapters will be useful to you both as a co-op student and later on as a graduate searching for your first permanent job. We hope that you will find this book useful, not just as a tool to help you succeed in COOP221, but also as an essential job search guide which leads you to employment now and in the future.
Centennial College, Cooperative Education and Employment Resources

.

.......................The Rules of the Game ............................................................................................ 3 Who Will Find Me a Job? ..............................................................................................................................................................................................................................................Table of Contents Co-opAt Centennial ................................................................. 22 Informational Interviews ............25 Market Yourself: The Tools You Need .......................................... 23 AFew Interesting LinksAbout Informational Interviews ............................................................................................................................................................................................................................................................................ 13 Some Questions to Consider ...................... 1 Why Choose Co-op? ............................................................................................... Cooperative Education and Employment Resources ............................................................................. 17 Cultural Competence ...................... 3 ATeam Effort .........................................................................................What You Need to Do ................................. 12 Your First Step: Who Am I ? ......................................................... 31 Focus on Transferable Skills ........... 7 Your QuestionsAnswered .............................................................................................................................................. 33 Which Format to Use ............................................................................................................ 27 The Resume ........................................................................................................ 5 How toApply to Co-op Jobs .................................................................................................................. 4 The Steps in the Process .................................................. 34 Other ResumeTips ....... 25 AFew Interesting LinksAbout Salary Information ............................................................................................................................................... 10 AFew Interesting LinksAbout Co-op .......................................................................................................................................... 29 Possible Resume Headings .............................. 32 ResumeVerbs . 16 AFew Interesting LinksAbout SelfAssessment ....................... 7 Policies .......................................................................................................... 21 Sources ...............................Skills for a Globalized Workplace .................................................... 15 DevelopYour Skills Inventory ............................................................................................................................................................................................................................................ 19 Some ThingsYou Need to Know ..................................... 29 What to Include ................................................................. 35 Centennial College............................................................................. 21 Using the Internet as Your Source for Research................................................. 17 What Are Employers Looking For? ........................................... 18 Get Informed: Research! Research! Research! ..........................

.......What’s the Difference? ............................................................................................................................................................................................................................................................ 53 TheAdvertised Job Market ............................................................................................................................................................................................................. 68 Job Posting and Resume Database Web Sites ....................................................... 57 Targeted Mailing Campaigns ...... 51 WhereAre the Jobs? ............................ 42 SendingYour E-Resume ...................................................................................... 60 Cold Calling -Yes............ 67 Researching Online ............................................... 42 Electronic or Scannable Resume .. Mailing Lists and Web Forums .......................................................... 54 Don’t Stop There! Beyond Job Postings ................................. 35 Sample Combination Resume . 47 AFew Interesting LinksAbout Cover Letters .......................................................... In Person! ................................................................................................................................................................................................................... Newsgroups......................................................... 38 Sample Chronological Resume ........................................... 62 A Few Interesting Links About Job Search Strategies ........................ 61 Telephone Campaigns ......................................................................................................................................................................................................................................... 44 When to Use an Electronic Resume .................................................................................................................................... 40 Electronic and Scannable Resumes ........ 45 Sample Plain Text Resume with Keyword Summary .................................................................................................................... 67 Finding Jobs Online .............. 45 AFew Interesting LinksAbout Electronic Resumes .........................................................................................................................................................................................................................vi AFew Interesting LinksAbout Resumes ............................................ 48 Sample Cover Letter ................................................................................................................................................................................................................................................................................................... 53 Enhancing Your Chances in the Advertised Job Market ..................................................................................................................................................................... 74 ................................................................................................... 54 The Hidden Job Market .................. 42 How to Prepare an E-Resume .......................................................................... 65 The Online Job Search ........ 55 Researching Potential Openings .................................................................... 50 Your Job Search Strategy: Looking For Work ......................................................................... 68 CompanyWebsites .......................................................................................................... 69 Online Classifieds..................................... 54 Networking ... 61 Why a Calling Card? ................................ 36 Sample Functional Resume ................................................................................................................................................................ 46 The Cover Letter ........... 70 Online Networking ............................................................................................................................................. 69 A Few Interesting Links About Job Posting and Resume Databases ........................................................ 71 Think Before you Post: Don’t Jeopardize your Job Search................... 49 The Portfolio .............................................................................. 64 Online Job Search: Using The Internet ...................74 Don’t Get Caught In CyberSpace! ................................................... 58 Sample Networking Cover Letter ....................................

................................ 99 Objectives are SMART................................................. 84 “Do You HaveAny Questions For Us?” ...................................................................................................................................................................... 107 Confidential Reports .................... 107 Components of the Work Term Report .............................. 84 Testing .............................................................. 101 Meeting Expectations ........................................................................................................ 108 Evaluation and Grading .. 100 Employer Expectations ......................... 79 Telephone Interviews ................................................................. 96 Diversity and Global Citizenship at Work ...................................................................................................... 82 They Can’tAskThat..................................................... 78 First Impressions Count .............................. 101 You Have ExpectationsToo! ............................................................................................................................................................... 77 Be Prepared ........................................................................................................................................................................... 95 Staying Connected ......... 79 “Tell MeAboutYourself” .............. 86 AWordAbout References .............................................. 104 The Work Term Report ............................................................ 83 Accommodation ....................................................................................................................................................................... 101 Performance Evaluations ................................................................................................................................................................................................ 75 Great News .................................................................................................. 86 ClosingThe Deal ........Social Networking .............................................................................................................................................................. 87 AFew Interesting LinksAbout Interviews ............ 77 Your Interview Kit .................................................................................................................................................................................................. 94 Email Etiquette ..................................................................................................... 87 Interview Follow Up: The ThankYou Letter ...... 89 Making Rejection a Positive Experience ..............................vii Get the Job: The Interview ...............................................................................................................................................................................................................You Have an Interview! .................... 104 AFew Interesting LinksAbout On-The-Job Success .... 91 Tips for Success ................. CanThey? .......................... 107 Selecting theTopic ................................................................. 100 Make Learning Objectives Work on the Job ................................................................................................................................................................................... 82 Other QuestionsYou May BeAsked ...................................................................... 90 On-The-Job Success ..................................................................................................................................................................................................................................................... 93 You Need anAttitudeAdjustment! .............................................. 81 “WhatAreYourWeaknesses?” ................................................................................................................................. 99 How to Set Objectives ..............................................................................What to Take With You ............................................................................................... 110 .............................................................. 88 The Job Offer ............................................................................................................................... 80 The Behavioural Based Interview ....................................................................................................................................................................................................................................................... 98 Learning Objectives ........................... 105 The Purpose of the Work Term Report ...........................................................................................

.......... 121 ......................................................................................................................................................... 119 Summary: ThingsTo Remember .....................................viii SampleWorkTerm Report .............112 Work Report Evaluation Forms ..........................................

Co-op at Centennial Your guide to co-op education and future employment .

.

you should use the job search tips found in this book to assist you in searching for a job on your own. Cooperative Education and Employment Resources The Basics . However. In addition to applying to the jobs posted by the Co-op Department. What will you get out of it? It provides you with the opportunity to: The Basics · Apply classroom theory in the workplace · Obtain experience in your chosen field or assist you in making your career choice before you graduate · Identify on-the-job strengths and weaknesses to be reinforced or remedied before full-time employment · Learn to work with others · “Earn while you learn” Successful completion of a Co-op Education program enables you to be very marketable upon graduation. Centennial College. Who Will Find Me A Job? Co-op Administrators work closely with a wide variety of companies to expand the College’s ties with industry and develop jobs for our co-op students. the Co-op Education Department does NOT guarantee that any individual student will be placed. In fact. the program gives you a head start in obtaining a job (a high percentage of graduates actually accept full-time positions with a previous co-op employer). It is up to each student to do everything possible to ensure a workplacement either through a competition for jobs made available by the Co-op Department or through jobs found on your own.Co-op At Centennial Why Choose Co-op? Co-op education has proven to be an excellent system for career education.

Back to Campus Interviews .a number of our best employers post jobs early in the semester · Attend all scheduled interviews (reschedule any interview that conflicts with an exam in advance) · Accept the position that is offered to you (you have the option to refuse one job offer within 48 hours of the offer being made) · Conduct yourself in a professional manner during interviews and at your place of work · Attend all appointments with Co-op Administrators (Unplaced Interviews. be as flexible as possible to increase your options and chances of finding employment (remember the co-op posi tion is not permanent and is meant to introduce you to your field) · Actively apply to the jobs posted on PlacePro and conduct your own job search. any winning team must have: · Constant two-way communication · Commitment · “Best effort” output · Adherence to policy .4 A Team Effort Once accepted into the Co-op program.make sure you hold up your end Remember Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment . however. both you and the Co-op Administrators have key roles to play in the Co-op process.PLAY BY THE RULES Responsibilities of Co-op Administrators · Provide in-class direction to prepare you for interviews and the expectations of the workplace · Seek out and obtain jobs applicable to the specific disciplines · Provide individual counselling and assistance. those students who are active are the ones who get the jobs! · Begin your job search early . It is a team effort and as such. if necessary · Visit students on the job and be available on campus to discuss any of your questions or concerns Responsibilities of Students · Apply only to jobs that you are interested in and which are in locations that you can get to.see The Steps in the Process) · Fulfill both work term and academic requirements · Communicate any problems or concerns to Co-op Administrators before any action is taken Star Move Co-op is a team effort .

· Interview schedules will be posted once the employer selects candidates. on company letterhead. · You should contact your co-op employer to confirm your start date and work hours. Take this letter to the Co-op office so that we can approve your job as a Co-op work term. Action 5 Before Your Co-op Work Term · Complete the Co-op Application form (this form will be given to you in the first class of the Co-op course or you may obtain a form at the Co-op office · Prepare your resume using the suggestions provided by your Co-op instructor. work hours and supervisor’s name. · If you have found a job on your own. · You will be asked to sign a letter of acceptance which is sent to the employer. will be sent to employers for selection of candidates for interview (there is NO guarantee that you will be selected for an interview). employers let the Co-op office know of their choice. Work terms typically start at the beginning of the following semester. Cooperative Education and Employment Resources . This applies only to the first job offer .The Steps In The Process . obtain a letter from your employer. Centennial College. following the application process (see page 7). · Order a copy of your transcript in case employers require it as part of your application · Apply to as many job postings as you wish by submitting copies of your resume. you will be scheduled to attend an Unplaced Interview with a Co-op Administrator.students may only decline one position per semester. · If you have been selected for an interview contact the Co-op office to schedule a time. start and end dates. Leave one copy of your final draft with the Co-op office. · If you have not been placed after three months into the semester. · Attend all interviews scheduled for you. · If you are offered a position you have the option to accept or decline within 48 hours. · Your resume. stating your job description. You are expected to accept the second offer. However there are a number of steps in the process. · At the completion of the interview. Information gathered during this interview is important for your success in finding a work term.What You Need To Do The co-op process is not difficult. Make yourself familiar with the process and be aware of what you are responsible for. along with those of other co-op students who have applied to the job.

You will initially receive a GNR (Grade Not Recorded) on your transcript until the Performance Evaluation has been received from the employer and the work term report has been marked. Remember Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment .. About life. · Ensure your employer completes the Performance Evaluation (see page 101) and submits it to the Co-op office..and to follow through. to be responsible to think independently. about oneself.. · Final grades for your work terms are calculated based on 60% from your employer’s evaluation of your performance and 40% from the work term report. about careers.6 During Your Co-op Work Term · As part of your work term requirements you must complete a work term report (see page 107) and you must have your employer evaluate your performance (see page 101). to plan. Your final work term grade will be updated at the end of the academic semester following the work term. Co-op is learning by doing Learning. After Your Work Term · After your work term you will resume your studies on campus. · Check your email messages or the Co-op bulletin board for the scheduled time of your Back-To-Campus Interview with your Co-op Administrator.. · Submit your work term report (see page 107) to the Co-op Department on or before the required due date (normally one week after the first day of classes). how to learn about others. It is very important that you attend this interview to discuss your plans for your next co-op work term and your current status with your previous co-op employer.

beginning about one month after the start of the academic term.The Rules Of The Game First and foremost we would like to encourage all students to keep an open line of communication with the Co-op Administrators. · You view the available positions and apply online to jobs for the upcoming work term using PlacePro. Cooperative Education and Employment Resources . family commitments. Remember To increase your chances of getting a placement you should look for jobs on your own as well. If you have been selected for an interview you must contact the Co-op Department to schedule your interview time. our co-op student information system. so that timely solutions for the student and good employer relations can be maintained. you have 48 hours to accept or decline.e. · Employer interview schedules are posted as they are received from the employer. every other day) for new postings. Star Move Each student concern is reviewed on an individual basis. Please read these instructions carefully. location. Policies . etc). We want to assist you with your concerns about any co-op position (i. · If you are offered a position.e. verifying your personal data. salary. YOU ARE EXPECTED TO ATTEND ALL SCHEDULED INTERVIEWS.How To Apply To Co-op Jobs 7 Action · Co-op positions are posted on PlacePro. and viewing and applying to jobs are provided in the PlacePro Student User Guide which can be found on the Co-op departmental website. It is important that you check on a regular basis (i. uploading your resume. New postings continue throughout your academic term. · Detailed instructions for registering on PlacePro. Centennial College. ANY INTERVIEW TIMES THAT CONFLICT WITH EXAMS/TESTS SHOULD BE RESOLVED IN CONJUNCTION WITH THE CO-OP DEPARTMENT. · You are “released” to view and apply to jobs shortly after you enroll in COOP 221 (the Employment Preplacement course) or after each work term when you attend your Back-To-Campus interview with your Co-op Administrator. You may only decline one job offer per semester. · Job postings expire every two or three days (please note the deadline date and time). Final decisions are made ONLY after discussion with the student. We would encourage these discussions to happen before the interview.

if a student arranges an unpaid (volunteer) co-op work term related to their field of study on their own. · However.8 Work Terms Defined A co-op work term is normally expected to provide four months (16 weeks) of full-time. paid employment during which the student will be doing work related to their field of study and be directed and supervised by the employer. it will be accepted for credit provided other expectations for a co-op work term are met. Students must complete all three work terms in a sequence on the model route. However. Entry into second and third work terms is dependent upon successful completion of courses and previous work term(s). Colleges and Universities). A student who accepts volunteer co-op employment for a work term must contact the Co-op Department immediately to have the work term authorized by the department and to arrange workplace accident insurance coverage (provided by the Ministry of Training. If unforeseen circumstances arise. students must find their own placement and WILL NOT have placement assistance from the Co-op office for a particular work term if the following occurs: · Students miss an interview without adequate reason · Students do not accept a job offer within 48 hours (students are allowed to decline one position per semester) · Students fail to act in a professional manner during the interview process · Students fail to honour their commitment to a double or subsequent work term · Students do not apply to positions advertised by the Co-op Department The Basics Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment . Normally the Co-op department will not advertise unpaid (volunteer) co-op positions unless they present a unique opportunity for career development. the work term must be at least 12 weeks in duration to be eligible to earn a co-op course credit. vary by employer and are reflected in the salary survey published each year by the Co-op Department. Salaries are market-driven. The volunteer work term must provide full-time employment for four months and a quality work experience for the student. See Contiuation Standards on page 9. Placement Assistance Conditions · All students are encouraged to discuss any questions and concerns about the job postings with a Co-op Administrator before the job deadline or immediately after the interview.

Cooperative Education and Employment Resources . not one at the expense of the other. Continuation Standards As a co-op student you have already completed the requirements to enter the Co-op program. · Appropriate prerequisite co-op courses are not completed. · A student is “let go” by an employer for just cause. · If at any time between accepting the employment offer and completing the work term the student’s situation should change. Centennial College. · Student is on academic probation Students will not be credited for a particular work term if any of the following occur: · Student accepts a position then refuses to honour the commitment before the start of the work term. under no circumstances should any action be taken until the student confers with a Co-op Administrator. · Student has failed to make the appropriate fee payments. · Students may not be allowed to continue in the Co-op program at the decision of the Manager of the Co-op Education Department if any of the following occurs: · A student fails to report to work for a previously confirmed position. However. · A student quits a position before discussing the problem with a Co-op Administrator. · Student does not submit a work report 9 Remember Your co-op job works in conjunction with your education. · More than two courses are being carried forward to the next semester. continue going out on work terms and graduate as a co-op student.Job Acceptance Conditions · When a student has accepted a position with an employer it is the understanding of all concerned that it is the STUDENT’S RESPONSIBILITY to complete the work term as agreed. there are more requirements that you must meet in order to remain in the program. Students will not be allowed to continue to the next co-op work term if any or all of the following occur: · Cumulative GPA is less than the program standard.

However good co-op positions often surface after the start of the work term. provides work related to your major and is paid employment. Often. but we can’t read your minds or guarantee that there are jobs available in every specific area. providing personal assistance to students. However. the start and stop dates of the work term and the supervisor’s name. teaching co-op preplacement classes and visiting students on-the-job are paid for by co-op fees. How can you be sure of your Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment Research . What if the job postings are not exactly what I want to do? We try very hard to get the variety of jobs that students would like. In order for the college to approve such a position you will need to provide the Co-op Department with a job description on company letterhead that outlines the anticipated job duties.10 Your Questions Answered What can I do if I don’t get a co-op job? If you aren’t placed for a work term you may choose to: (a) take the term off (b) accept unrelated work for the four month period OR (c) return to school to take more courses. A student may change the direction/responsibilities of a job after he/she has acquired it either on the current or a future work term. the actual job is better than how it appeared in the job description. You can help by sourcing jobs in your area of interest. you have 48 hours to accept or decline the offer. You may think that you want to work in one area. A job is what you make it. Why do I have to pay a co-op fee? All co-op activities at Centennial including marketing of our programs to employers. he/she will no longer be able to use the services of the Co-op Department. do I have to accept it? If you are offered a position. students may only decline ONE position per semester. If a student declines more than one offer. If you are successful in securing a co-op position using your own contacts the job must be full-time. but part of your career path should allow you to be flexible to try a variety of tasks. Can I find my own job? Centennial College encourages you to seek your own co-op job. Does a co-op job have to be full-time? Yes! Usually 35 to 40 hours per week. If I am offered a job.

Both of you will benefit from the added experience you will bring with you to your next work assignment. If my employer wants me to stay on for a double work term can I? Maybe. as most of your career will be. the more co-op opportunities will be available to you. after I have been placed? All placements are final. Can I put off my work terms until the end of my program? No! Co-op work terms should alternate with study. What if a better job comes along later. Are co-op employers likely to hire co-op graduates? Yes! Many of our co-op students get hired full-time by their co-op employer after graduation and employers consider co-op an excellent way to attract and assess potential future employees. and most jobs will provide you with at least some related experience.specific interest until you’ve tried a few? This is a learning process. full-time employment) you never know if a better job will come up after you have accepted the first one. Do I have to complete all three work terms? Yes! All work terms must be completed to achieve a co-op diploma unless special permission is obtained from the Co-op Department. once you have a placement it must be yours so that we can concentrate on the students still to be placed. The more willing and flexible you are to travel or relocate.e. 11 Remember Centennial College. The idea is the same with this process. If I don’t like my co-op job what should I do? Discuss your concerns with your supervisor or call our office. You should contact your Co-op Administrator and Faculty Advisor to decide what is best for you. Remember that we have a commitment to the employer. To accomplish this. Cooperative Education and Employment Resources . Why are many jobs far away? Good co-op jobs exist all around the GTA and beyond. You must remember that even in the regular interviewing process (i. Our aim is to get all students a job in the field they are studying. School of Business programs allow some flexibility for double work terms but Engineering Technology programs do not. Is it likely that I will be invited back for my next work term by my employer? Yes! If you do a good job. most employers will be happy to have you return.

.centennialcollege..ca Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment .ca/coop www.ewo.12 Your Co-op Administrators would be happy to discuss any suggestions or concerns you may have.ca www. www. Cyber-Search A Few Interesting Links About Co-op.cafce.

Your first step: Who am I? .

.

Cooperative Education and Employment Resources .your skills and interests.Your First Step: Who am I? The first step in a successful job search is a thorough assessment of yourself . know what you have to offer an employer and handle an interview with confidence. The Basics Some Questions To Consider: What is important to me? diversity/inclusion leadership continued learning creative activities helping others equity/social justice security responsibility challenge money Research What are my personality strengths? enthusiasm honesty self-confidence initiative dependability resourcefulness persistence hardworking respectful inclusive of others What kind of work environment do I want? in an office in an industrial setting outdoors one that is inclusive/equitable What type of work do I want? clerical creative manual technical scientific social service serving the public enterprising Centennial College. write an effective resume and cover letter. Why bother? With this information you will be able to identify and research opportunities.

why should they hire you? Integral to all this is knowing what your skills are. Employers want to know what you can do for their company based on your accomplishments. Think about Self-Management Skills (rooted in attitude and behaviour) such as: · Honesty · Adaptability · Assertiveness · Responsibility · Integrity · Ethics · Initiative · Humour · Self confidence · Self-aware · Respectful · Value diversity Think about Specific Work Content Skills (skills related to your field) such as: · Computer/software · Baking · Laboratory work · Accounting · Nursing · Translation · Waste management · Graphic design · System analysis Action Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment . what you learned Think about Transferable Skills.16 Develop Your Skills Inventory It is important to identify yourself to potential employers in a way that is relevant to them. what the results were. how you did it. In other words. why you did it. Transferable skills can be used in any setting: · Writing · Presentation · Languages · Communication · Decision-making · Customer service · Teamwork · Goal setting · Problem solving · Leadership · Motivating · Time management · Interpersonal · Cultural knowledge · Organization A more exhaustive list of transferable skills is available on page 32. A guide to building a Skills Inventory: Think about Outcomes: · Past accomplishments · What you did. work experience. education and training. These are skills that may have been developed through your academic background. paid or volunteer work experience and extra curricular activities. knowledge and abilities.

htm www.html 17 Cyber-Search Remember You have to know who you are and what skills you have to offer before you can sell yourself to a potential employer.cfm www.) Teamwork Organization Analysis and problem solving/thinking skills Flexibility and adaptability Cultural competence (see the following page) Time management Accountability Continuous learning Find more information on the skills that employers seek at these sites: www. What Are Employers Looking For? So what do employers want? Recent employer surveys conducted by various organizations indicate that recruiters seek the following skills.A Few Interesting Links About Self Assessment… www.conferenceboard.ca/education/learning-tools/employability-skills.quintcareers. word processing.e.com/transferable_skills. etc.org/career/selfex.ca Centennial College.makingcareersense. Cooperative Education and Employment Resources . spreadsheets.ca/eng/document/brochure/youjob/ www.nextsteps.html assessment.gov.on.com/assess.monster..ca/ www.com/employment-options.rileyguide.gc.org www15. regardless of the position or the work environment: Research Initiative/self-directed and motivated Interpersonal abilities Written and verbal communication skills General competence with microcomputer applications (i.html careerpathsonline.hrdc-drhc.edu.

Employers are looking for people who value diversity. In the face of this globalization and multiculturalism. Pair that with the Signature Learning Experience you are obtaining from Centennial College. If you are someone who has had interaction with people from various backgrounds. it is likely that you already have a solid foundation for cultural competence.both internally among employees and externally with clients and business partners. openness. agency or among professionals (for example in a place of work) and enables that system. You’ve also heard about the increasingly global marketplace with corporations expanding into new markets around the world and hiring employees from diverse places. Your knowledge of the business functions.Skills for a Globalized Workplace You know that Canada is a multicultural society made up of a multitude of cultures. and consider the interplay of respect. races and belief structures. Look around the College at the number of ethnicities and religions represented here. Characteristics of employees who can contribute to an organization’s cultural competence include the ability to effectively operate in different cultural contexts. agency or those professionals to work effectively in cross-cultural situations. and self-awareness to assess how their own actions and beliefs affect others. support inclusion and equity and who are knowledgeable of other cultures and cultural dynamics. culture or language of another country may be the key to assisting an employer in penetrating an international market or targeting a specific customer base. Cultural competence is commonly defined as a set of congruent behaviours. This is cultural competence at work. be it at work. Be sure to market this important skill to potential employers! The Basics Star Move Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment . adaptability. flexibility and inclusion that must occur to ensure a harmonious learning environment. school or in your personal life.18 Cultural Competence . religions. Corporations need to remain relevant and competitive in this diverse environment. Be sure to value and promote any international experience and education you may have. Does this relate to what employers are looking for in their potential employees? In fact it does. attitudes and policies that come together in a system. flexibility. Think about the way you have interacted with your classmates during group projects. Remember the principles of global citizenship that were embedded in the Signature Learning Experience GNED500 course. and you are well on your way to being prepared to work in a globalized environment. Your ability to adapt your behaviours when working with people of other cultures and understanding of the cultural dimensions that motivate others will go a long way in ensuring that an organization is effective . cultural competence is an important skill that many employers are looking for today.

Get informed: Research! Research! Research! .

.

Research! Research! Research! Now that you have completed your self-assessment you probably have a good idea of which industry or field you are interested in. press releases. etc. You now have to investigate these areas and researching here is key. Get Informed: Some Things You Need To Know · What entry-level positions are available in my field? · What are the key trends and issues in this field? · In what direction is the industry headed? · What are the current events? Important past events? Future events? · What companies belong to this industry? · What is the starting salary range and earning potential? · What skills are needed in this profession or industry? Research Sources There are many places you can look for this information: · Books and other literature on careers and training programs · News items. company brochures. etc. · Professional associations · Library reference section · Yellow Pages · Business/trade/professional directories · Government publications (labour market information. · Career and job fairs · Your Alumni Association Centennial College.) · Your Career Counselling department · Annual reports. job ads. job profiles etc. The Basics Remember too that you will be expected to know and speak about your field and the position you are looking for when you meet with employers. magazine articles. The more you know about your industry the more you’ll know about the options and opportunities out there and how to get them. Cooperative Education and Employment Resources .

ca www.monster.marketwire.shtml www.ca/sc_coinf/ccc/engdoc/homepage.ca/ www.skillsontario.ca).com/cv/nonpr/profas.wilink.labourmarketinformation.ic.ca www.html www5.ontariojobfutures.com Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment Cyber-Search .do strategis.ca www.com www.edu.ca/en/on/lmi/llmi.html www.amcdirectory.workopolis.hrsdc.google.shtml Lists of companies in your field: www.gov.careerkey.asp Occupational profiles: www. The following web sites can also help you with your research. Industry profiles or professional associations: ic.workopoliscampus.globeinvestor.onwin.22 Using The Internet As Your Source For Research You will find great online resources at Centennial College’s Learning Resource Centre (www.ca www.charityvillage.ca/searchBusiness.newswire.yahoo.org www.com Company profiles and job descriptions on job search web sites: www.ca ca.gc.ca/NOC/ www.lrc.htm#top (US site) www.ca globeinvestor.com/links.php?option=com_content&view= article &id=41&Itemid=55&lang=en Labour market information: jobfutures.gc.hrsdc.com canadianbusiness.com company.gc. press releases and annual reports on specific companies: www.ca www.net www.com/index.com/contact/associations/index.msn.councils.on.yellowpages.ca/eng/career/descrip.com/series/top1000 Company web site identification through various search engines: www.gc.sympatico.ca www.centennialcollege.com Articles.ar.

teachers. 5. This means having an informal meeting with an individual who works in your field to talk to them about their job and the industry in general. You are not expecting these people to give you a job but to provide you with honest answers to your questions. An informational interview is also your first step to successful networking. Take the list of questions you have prepared with you to the interview and be prepared to answer questions about yourself and your interest in the field. You may want to have a copy of your resume with you in case your contact asks for it. What you’ll get out of it: · First-hand. not to ask for a job.Informational Interviews Sometimes the best information comes first-hand. Try to be natural. 3. See pages 63 for sample scripts. current information about the industry · Exposure to people who may be in a position to offer you a job · Tips on how to break into the field · Candid opinions about the job or industry · First-hand observation of the working environment · Practice networking skills and new contacts How to do it: 1. as you are there for information only. informational interviews are very effective in researching career options and job opportunities. the nature of your call and a request for the interview. Do not read your script . Listen attentively and take notes. The previous research you have done on specific companies comes in handy here. This could include friends. former employers or co-workers. 2. Even though the thought of meeting with someone you don’t know well or do not know at all is a daunting one.it is just a guideline. Do not offer it. a skill that is highly valuable to the job search process. relatives. Prepare a script introducing yourself. Cooperative Education and Employment Resources . who referred you to them (if anyone). 4. 23 The Basics Star Move Action Centennial College. Make a list of the people you want to meet with and gather their contact information. members of social groups and people who work for some of the companies that you have found while researching. It also gives you direct contact with a potential employer who may remember you when a position comes up.

Always follow-up with a thank you letter (see page 88). Thank the person for his/her time and inquire if you may contact them in the future. Ask for the names of anyone else who may be able to assist you in the same way. do you think this industry would be a good fit for me? · With the information you have about my education. 8. 7. skills. and experience. what are the problems you see working in this field? · What changes do you see in the future for this particular industry? · Based on what I have told you about my interests. If you continue to do this for a period of time not only will you gain crucial information but you will also build up a good network of contacts for your future job search and you may just find yourself in the right place at the right time.24 6. what other fields or jobs would you suggest I research further before I make a final decision? · Why did you decide to work for this company? · What do you like most about this company? · What can you tell me about the corporate culture? · How does your company differ from its competitors? Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment . Star Move Remember You will get refusals but try not to be discouraged. You will find people who are receptive and willing to help. strengths and qualifications. Sample Informational Interview Questions Research · What is the best educational background for this type of position? · How did you get your job? What jobs and experiences have led you to your present position? · Can you suggest some ways a student could obtain this necessary experience? · What do you like most about your job? · Can you tell me about a typical day/month? · What is a typical career path in this field? · From your perspective. Stay positive and continue your efforts.

jsp?category_id=420&lang=e A Few Interesting Links For Salary Information.com/informational_interviewing. Remember A Few Interesting Links About Informational Interviewing… Cyber-Search www.monster.ca Centennial College.ca/content_pieces. Cooperative Education and Employment Resources .com www.jobsetc.ca/ salary.salaryexpert..canadiancareers. Remember that they are taking time out of their busy schedules to help you.quintcareers.com/salary.canadianbusiness.jobfutures.ca www.html www. www..com www.labourmarketinformation.html www.25 Always thank your contacts for any assistance they provide.

26 Notes ------------------------------------------------------------------------------------------ Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment .

Market yourself: The tools you need .

.

address (permanent and temporary. The Basics In today’s competitive job market employers will compare your resume to many others to determine who they will interview. Think of your resume as an advertisement of your skills. It is therefore important that you include pertinent information that will be of immediate interest to the employer. Make sure that the content of your web site is professional and error-free. telephone number(s) and email address. if necessary). · If you have designed your own web site. Action Centennial College. “Well. Cooperative Education and Employment Resources .Market Yourself: The Tools You Need The Resume What is a resume anyway? Students most often answer. age. Career/Job Objective · This is a brief statement (one or two lines) that indicates the type of employment/career that you hope to pursue. you may include your URL. On average the initial resume review is done in 30 seconds. · Do not include personal data such as social insurance number. Your resume is a marketing piece about you. What To Include Contact Information · Include your name. · It may also be included in your cover letter instead of in your resume. I guess it’s a list of my past jobs and education.” In fact it is much more than just a list of your past jobs. The employer is buying your skills so ensure that your resume clearly outlines what you can do. sex or marital status. · Your objective must be customized to the position that you are seeking.

Include any academic successes if possible. · Use short phrases to describe achievements. skills and knowledge obtained in this position. · Include major projects if you have no work experience or would like to demonstrate the application of the skills you’ve learned at school · State your job title. the location of the institution (city and province only) and the dates attended. · Highlight special training e. · Omitting your reference names on your resume will ensure that your references will not be bothered with unnecessary phone calls. volunteer and other relevant positions.g. Unrelated volunteer work may be listed under a separate heading. MCSE and other certifications. part-time. Awards and Special Accomplishments · List all academic awards. Provide an explanation of the award or distinction if it is not self-evident. WHMIS.30 Education and Training · Include the name of your degree/diploma. equipment · Note foreign language skills. e. References · A reference notation such as Available On Request is becoming optional.g. the name of the institution. lab. date of employment and name and location of your employer(s). computer. · You may include your Grade Point average (GPA) if desired. · Describe any special accomplishments that were not included in a previous section. Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment .g. · Use action verbs and qualify and quantify your achievements wherever possible. Activities and Interests (within the last five years) · List participation in clubs and professional organizations. e. “Professionally handled 200+ customer service queries on a daily basis” Specialized Skills · Highlight job-related or technical skills. · Include volunteer experience unless it is previously mentioned in the Experience section. special distinctions and noted honors. · You may list 4 to 6 applicable courses as well as major projects. · Volunteer positions and co-op or field placements should also be included if they demonstrate related skills. · Include your high school diploma only if you were part of a special program or activity that demonstrates skills you would like to promote Experience · Include permanent.

Professional and Community Activities. Relevant Experience. Conferences Attended. Special Interests. Overseas Travel. Courses of Interest. Language Competencies. Related Activities. Additional Skills. Professional Associations. Associations. Academic Honors. Summary Academic Background. Professional Qualifications. Profile. Career Related Courses. Highlights of Qualifications. Objective. Practicum Experience. Experience Highlights. Additional Training. Leisure Activities. Awards. Goals. Additional Education. Experience. International Experience. Achievements Travel Abroad. Employment Objective. Other Education. Internship Experience. Studies Abroad. Special Skill(s). Cooperative Education and Employment Resources . Related Experience. Computer-Related Skills. Extracurricular Activities. Major Academic Projects Employment. Papers Presented. Interests. Academic Training. Work Experience. Certifications. Foreign Studies Activities. Computer Skills. Professional Education. Presentations. Scholarships and Awards. Educational Background. Professional Development. Other Experience. Activities and Interests. Community Involvement. Conferences/ Conventions. Career Objective. Field Experience. Related Courses. Areas of Expertise. Professional Experience. Areas of Knowledge. Memberships. Special Training. Summer Work Experience 31 Acquired Skills. Volunteer Experience Centennial College. Position Desired Action Personal Profile. Choose those that make the most sense for your background and experience. Professional Background. Professional Memberships. Publications and Conference Papers Special Recognition. Foreign Experience. Other Employment. Overseas Studies. Language Abilities Affiliations. Education. Career-Related Skills. Career Goal. Qualifications. Volunteer Activities. Community Service. Licenses.Possible Resume Headings There are many possible resume headings.

cultures. you will not be able to use your expertise with the latte machine as a Junior Account Manager. Here are a few more transferable skills for you to think about: Communication · Explained and clarified concepts to clients · Wrote effective correspondence Think and Solve Problems · Researched and resolved customer issues and problems · Read. But your customer service skills will be of utmost importance. nor will the potential employer be interested in this experience. analyzed and assessed information · Evaluated situations and took action. When you describe what you’ve done in your past jobs. thinking critically and acting logically Working With Others · Effectively worked as part of a team · Contributed ideas and information to the group · Interacted with people of diverse backgrounds. instead of speaking about your non-related duties.32 Focus On Transferable Skills Transferable skills are those that can be taken from job to job and from industry to industry. For example. would an employer rather read that you made cappuccinos at the coffee shop or that you provided friendly and efficient customer service? Likely. abilities and ages Organization and Management · Prioritized and handled multiple tasks simultaneously · Coordinated department work flow · Planned and organized all aspects of department events · Ensured timely delivery of projects Information Management · Set up and maintained information filing systems · Maintained internal record keeping systems · Maintained sales records and prepared reports Customer Service · Successfully met customer needs as per organization’s policies · Established and maintained customer base · Answered client inquiries and provided information Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment Star Move . speak about the skills you used when carrying out those duties.

Resume Verbs When describing your on-the-job accomplishments and skills start each phrase with a descriptive action verb like the ones below. Management Skills Administered Analyzed Assigned Attained Consolidated Coordinated Delegated Developed Directed Evaluated Improved Increased Oversaw Planned Prioritized Produced Recommended Reviewed Scheduled Supervised 33 Star Move Research Skills Clarified Collected Critiqued Examined Identified Inspected Interpreted Interviewed Investigated Reviewed Summarized Surveyed Technical Skills Assembled Built Calculated Computed Designed Devised Engineered Fabricated Maintained Operated Overhauled Programmed Remodeled Repaired Solved Upgraded Teaching Skills Advised Clarified Coached Communicated Conceptualized Created Customized Designed Developed Enabled Encouraged Evaluated Developed Directed Established Founded Explained Facilitated Guided Informed Illustrated Initiated Integrated Introduced Instructed Persuaded Set goals Trained Invented Originated Planned Revitalized Creative Skills Clerical or Detail Skills Approved Arranged Catalogued Classified Collected Compiled Executed Generated Implemented Inspected Monitored Organized Prepared Processed Purchased Recorded Retrieved Screened Tabulated Validated Communication Skills Addressed Arbitrated Authored Collaborated Corresponded Drafted Edited Formulated Influenced Interpreted Mediated Moderated Negotiated Persuaded Promoted Wrote Centennial College. Cooperative Education and Employment Resources . Do not start your points with “Duties included” or “Responsible for”.

Choose a format that presents you in the best way possible. Employment and education histories are listed in reverse chronological order. Although it maintains a chronological format. Major Academic Projects.34 Which Format To Use There are three commonly used resume formats which are described below. 38 and 40 for a sample resume of each format. Education. work experience and extracurricular involvement. See pages 36. easy to read. Whatever format you choose. Related Experience. Technical Skills. Main headings may include: Summary of Qualifications. in reverse chronological order. knowledge and experience can also be highlighted throughout the resume. Job seekers who have gaps in their employment history or individuals who have limited experience in the targeted field often use this format. consistent and free of errors. However. Other Experience. Skills are usually grouped according to the position sought. Chronological Resume This format emphasizes dates. This format does not focus on skills and may make unrelated jobs and gaps in experience obvious. make sure your resume is organized. is also provided but without a description of accomplishments for each job. Education. relevant skills. Activities and Interests. some employers dislike this format as it is not as straightforward as a chronological or combination resume. Community Involvement and others. The Basics Combination Resume This format includes elements from both the chronological and the functional resumes (below). An employment history. This the preferred resume format as it can be tailored to emphasize specific skills while still maintaining the reverse chronological structure that employers like. starting with the most recent information and working backwards in time. Remember Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment . Main headings include: Objective. Employment. Functional or Skill Based Resume This format emphasizes the most relevant skills and qualifications that can be drawn from education.

html www.com/resume.com/resprep.cfm www.) · Avoid the use of italics or script fonts · Include your name and phone number on all pages · Do not use corporate logos on your resume (it is illegal) · Do not use corrective liquid or make handwritten changes · Use a high quality printer · Avoid using resume templates · Be truthful but without underselling yourself · Have several versions of your resume targeting different positions 35 Star Move Action A Few Interesting Links About Resumes. The same principles apply to your resume. use of white space. etc.careerjournal. Cooperative Education and Employment Resources Cyber-Search .layout. www. not your duties · Make sure your resume contains absolutely no typing.. spelling or grammatical errors · Use underlining. style and size of the print.jobstar.com/tools/resume/index. The way the information is presented is as important as the words themselves. off-white.ca www. etc.jobsetc. job titles.monster. but how you say it.html Centennial College. Any longer and it becomes a chore to read · Emphasize your skills by using resume verbs · Use precise point form statements starting each point with a resume verb . it’s not just what you say.ca/ www.use past tense for past jobs and present tense for current jobs · Focus on your accomplishments/skills. light grey etc.Other Resume Tips As in any advertisement.canadiancareers..com (click on Resources Centre) resume. Why do some ads jump out at you? Think of what factors persuade you to read more . bold or capitals to enhance certain important information (diplomas.html www. · Choose a format and layout that is easy to read and organized · Make sure the format you choose is consistent throughout the resume · Don’t use more than two font styles · Use a font size of 10 to 12 · Print your resume on quality paper of a neutral colour (white.workopoliscampus.rileyguide.org/tools/resume/index.) · Limit your resume to two pages.

maintenance) · Received “Employee of the Month” award for three consecutive months Customer Service Representative Related Work Experience Related jobs are listed in reverse chronological order.centennialcollege. Summary or Profile of Qualifications A summary of the main qualifications that you have to offer the employer. The Kitchen Store Scarborough. using Action verbs and achievements are qualified and quantified wherever possible. Responsibilities and skills are clearly noted. The focus is not on the positions and/or employers. It may also be included in your cover letter instead of on your resume. Ontario (2007-Present) Highlights. Toronto. Ontario M4C 1Z1 Residence: (416) 123-4567 Messages: (416) 111-9999 psmith@my. It must be customized to the position that you are seeking. HIGHLIGHTS OF QUALIFICATIONS · Three years of experience in customer service related positions · Knowledge of marketing principles and theories · Skilled at identifying and soliciting new clients · Proven experience in addressing a wide range of client needs in a multicultural environment · Proficient in Word. · Assess client’s needs and recommend the appropriate goods or services · Professionally and courteously serve over 50 clients daily · Assist in the display of merchandise · Demonstrate excellent product knowledge · Continuously promote after-sale services (product warranty. Toronto. WordPerfect.36 Sample Combination Resume PAT M. credit card or automatic debit payment · Assisted with inventory verification and product ordering · Demonstrated excellent communication and presentation skills Telephone Sales Inc. Excel and Lotus Notes · Sound leadership skills and strong communication abilities · High energy. 2005 and 2006) · Generated over $10.000 in subscriptions and product sales each summer · Prepared and administered sales contracts · Answered inquiries and provided information Telemarketing Clerk Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment . Ontario (2006-2007) · Greeted customers and discussed the type. dynamic and achievement-oriented individual RELATED WORK EXPERIENCE Sales Representative ABC Computer Outlet Toronto. quality and quantity of merchandise sought for purchase or rental · Prepared sales contracts and accepted cash.ca CAREER OBJECTIVE Career/Job Objective A brief statement (one or two lines) indicating the type of employment or career sought and your potential contribution to the employer. This summary may include experience. A position in sales and marketing where my customer service experience. knowledge or skills related to the position in question. SMITH 1234 College Street. Ontario (Summers 2004. technical knowledge and communication abilities will be useful in managing accounts and acquiring new clientele.

Courses and academic projects can also be highlighted Major Academic Projects · Analyzed sales management problems and developed creative solutions · Developed scripts for prospecting new clients · Thoroughly researched a particular product and facilitated a sales presentation ADDITIONAL INFORMATION Affiliations Computer Skills Interests REFERENCES Available upon request Canadian Professional Sales Association (2007-Present) MS Office. PAT M. movies and gardening Additional Information Includes general information that does not need to be prominently featured.Contact Information 37 /2 Other Experience Non-related positions are listed in this section to account for periods of time or to demonstrate work experience in general. they should be listed on a separate page and provided as a separate document. Cooperative Education and Employment Resources . SMITH This information should be reproduced on both pages Residence: (416) 123-4567 Messages: (416) 111-9999 OTHER WORK EXPERIENCE Security Guard Toronto Security Services Toronto. References This caption is not mandatory. badminton. Specific duties are not usually mentioned as they are unrelated to the desired position. Ontario (2007-Present) Relevant courses include: Principals of Marketing Financial Accounting Marketing Analysis Marketing Management Business Communications Operations Management Education Focus is on the diploma/ degree pursued. Skills pertinent to the position sought can be noted if necessary. If required for an application process. References are never included in a resume. Centennial College. Internet and various Email programs Tennis. Ontario (2006-2007) · Answered inquiries and provided general information to visitors · Performed administrative duties according to established procedures · Maintained composure and professionalism under pressure EDUCATION Marketing (3 Year Diploma) Centennial College Toronto. Sub-headings will vary according to position and industry.

flexibility and professionalism in performing all duties · Demonstrated interpersonal and communication (both oral and written) skills · Displayed sound decision-making and the ability to resolve conflicts sensitively and respectfully WORK EXPERIENCE Youth Service Worker ABC House. Ontario Work History An employment history. employment or extracurricular involvement. Ontario Administrative Assistant The Admin Group. Ontario M1T 1T1 Residence: (416) 123-4567 Cellular : (416) 222-5555 Email : patsmith@email. PAT M. Summer 2008 2003-2005 Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment . familiar with spreadsheet packages Interpersonal Skills · Accountability. Toronto. is also provided. Relevant Skills Section RELEVANT SKILLS. schools and other service providers · Demonstrated crisis prevention and intervention skills · Understanding principles of harm reduction · Skilled at providing information. SMITH 123 Corner Street Toronto. KNOWLEDGE AND EXPERIENCE Intervention Skills · Experience working with families. It must be customized to the position you are seeking. Dates can be provided on the right hand side to remove the focus on time periods. in reverse chronological order. counselling and referrals to young adults in distress · Experience in assessing situations and providing appropriate solutions This format emphasizes most relevant skills and qualifications that can be drawn from education. Mississauga.38 Sample Functional Resume Objective (optional) A brief statement (one or two lines) indicating the type of employment you are pursuing.com OBJECTIVE To obtain a position in a residential facility that assists youths in successfully reconnecting with their community. Casework Management and Administrative Skills · Worked collaboratively with numerous social workers to establish individualized case management plans · Ensured compliance with all operational procedures and legislative policies · Maintained follow-up services and support after discharge · Referred individuals to appropriate community services as necessary · Assisted with the planning and supervision of the daily activities of the residence · Proficient with WordPerfect and Word.

they should be listed on a separate page and provided as a separate document. Centennial College. 2007-Present Interpersonal Skill Development Community Resources and Corrections Criminal Justice System 2007 Certification in First Aid and CPR St. Ontario Volunteer The Toddler Day Care. John’s Ambulance. Ontario Expected Date of Graduation: April 2009 Relevant courses include: Client Care Security Skills Group Dynamics Relevant courses can be mentioned to display specific knowledge. if appropriate. cooking and reading Additional Headings Additional sections supporting your skills and qualifications for the position in question can be added to the resume. Excel and PowerPoint. SMITH Residence: (416) 123-4567 Cellular : (416) 222-5555 Education and Training EDUCATION AND TRAINING Community and Justice Services Diploma Centennial College. Cooperative Education and Employment Resources . Page 2 PAT M. Toronto. golf. 2006-Present Winters 2004-2005 2003-2004 Excellent references available upon request References This caption is not mandatory.39 Contact Information The information should be reproduced on both pages. Ontario Volunteer First Night Festival. Ontario COMMUNITY INVOLVEMENT Volunteer Street Helpline. Internet Languages Fluent in English and French Interests Tennis. Toronto. Toronto. Ontario ADDITIONAL INFORMATION Computer Skills Microsoft Word. References are never included in a resume. Toronto. Toronto. If required for an application process.

Ottawa. Courses and academic projects can also be highlighted.. Ontario M4C 1Z1 Residence: (416) 123-4567 Messages: (416) 111-9999 psmith@email. Toronto. Toronto.ca EDUCATION Focus is on the dates and diploma/program. set up and modified IBM compatible PCs and peripherals · Maintained. SMITH Contact Information Do not include any personal data such as date of birth. 2007-Present Network Specialist Post Graduate Diploma Centennial College. Ontario · Oversaw initial setup of server from conception to launch in a Windows Back Office Server environment · Administered web site and LAN (capacity planning. performance tuning. Responsibilities and skills are also clearly noted. Ontario · Used a workstation running “G LINK” mainframe operating system in a LAN/WAN environment · Professionally handled over 250 inbound and tracing calls per day · Trained new and existing employees with new products and services · Assisted customers with various queries.40 Sample Chronological Resume PAT M.. installed and supported client PCs in a LAN environment · Administered email server (MS Exchange) · Administered FTP (File Transfer Protocol) server Customer Service Representative/Team Leader 123 Call Centre Ltd. Action verbs are used and achievements are qualified and quantified wherever possible. marital status. etc. upgrades and documentation) · Provided training and technical support to users on the LAN · Installed and configured firewall software for enhanced Internet/Intranet security · Repaired. configured. citizenship. 2006-2008 Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment . Toronto. · Efficiently solved various problematic scenarios · Developed strong interpersonal and communication skills Work Experience Jobs are listed in reverse chronological order and position title is highlighted. Ontario Expected Date of Graduation: December 2008 Bachelor of Computer Science University of Technical Sciences. Ottawa. Ontario WORK EXPERIENCE 2004-2007 Summer 2008 Internet/Intranet/Network Technician ABC Company. Education 1234 College Street.

Ontario Customer Service Training. Toronto. Toronto. Ontario Golf. running EXCELLENT REFERENCES AVAILABLE UPON REQUEST References This caption is not mandatory. Lotus Freelance and others Additional Information ADDITIONAL INFORMATION Special Training 2008 2006 Activities and Interests Includes general information that does not need to be prominently featured. parts and supplies · Implemented a project/labor costing log using Lotus 123 version 2.. · Used ACCPAC order entry software to warehouse and rotate equipment. C++. Lotus 123. Microsoft LAN Manager. SQL. MS Windows. and 80X86 Assembler UNIX (bsd & SVr3/r4). Ontario This information should be reproduced on both pages. Ontario M4C 1Z1 Residence: (416) 123-4567 Messages: (416) 111-9999 WORK EXPERIENCE CON’T 2004-2006 Clerk Smith and Sons Ltd. Microsoft Institute. Solaris. MCSE. Microsoft Access. SMITH 2/2 1234 College Street. and Macintosh OS X Microsoft Office. Algol 68. Microsoft Visual C++. MS Windows NT. If required for an application process. Microsoft Publisher. Centennial College. Visual BASIC. and LAN-WAN interconnection C. 123 Call Centre Ltd. Novell Netware. Ottawa. SNA. MS DOS. Pascal. VAX/VMS. UNIX Shell Script. Clipper. Ethernet. they should be listed on a separate page and provided as a separate document. Microsoft Project. OSI. Specialized Skills A section on skills specific to your field/ industry can also be added to this resume format. BASIC. Cooperative Education and Employment Resources . Subheadings will vary according to position and industry. Internet.0 which reduced staff overtime expenses by 30% · Developed strong interpersonal and communication skills TECHNICAL SKILLS Networking: Programming: Operating Systems: Applications: TCP/IP.41 Contact Information PAT M. References are never included in a resume. reading. FORTRAN. Ottawa.

txt) and is free of formatting such as bullets. etc. underlining. Because you want your e-resume to be easily read by the employer’s computerized system you should strip your resume of all fancy formatting and create a text based version. It’s necessary to have an electronic or scannable version of your resume that can be easily read by the company’s applicant tracking system. bold.42 Electronic And Scannable Resumes Many companies use technology to help them manage the multitude of resumes they receive. Scannable Resume A scannable resume is a resume created for scanning into an applicant or resume tracking system or resume database. It can also be used to create a scannable resume. It is usually entered into the employer’s database directly from its electronic format and only printed or read by a person once it has been retrieved in a search. Internet job boards and company Web site application forms). mailed. An e-resume is generally first read by computers (applicant or resume tracking system or computer database) instead of by a person. Often a resume is entered electronically into a searchable database where it is stored before it is even looked at by an employer. Warning Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment . It is also known as a Plain Text resume or ASCII resume. Cyber-Search Electronic Or Scannable Resume-What’s The Difference? E-resume The most common e-resume is a resume saved as a text file (. The e-resume is used for online application purposes (email. much the same way you might search for something on the Internet. It can also be emailed to employers for printing and scanning. The Basics How To Prepare An E-Resume Formatting All the effort you have put into the formatting and layout of your traditional resume may prevent your resume from being placed successfully into the company’s database. or hand delivered to companies that use optical scanners and character recognition software to input resumes into searchable databases. Although used less frequently by employers. When an employer wants to look for a candidate they can just search their database using keywords.The term scannable resume usually refers to the paper version of your e-resume. the scannable resume is faxed.

Restext) 3. you increase the chances of your resume being found in a search. you should also make sure keywords are scattered throughout all sections of your resume. Select ‘Plain Text’ or ‘Text Only’ in the ‘Save as Type’ drop-down box 4. This way your keywords will be used in context when a person reads your resume and because more keywords will be included. bullets. click on ‘Save As’ under the ‘File’ menu 2. Open your text resume (e.g. columns or shading · Use Courier or a sans serif font such as Arial in a font size of 10 to 14 · Use asterisks (*). centering. which will accommodate most email programs and avoid odd line breaks Employers will expect you to have computer skills. To do this using Microsoft Word follow these steps: 1. using these guidelines: · Left-justify text for an easy-to-read format · Do not use bold. indenting. Restext.txt) by going to‘File’ and then ‘Open’ within Word or by clicking on the file icon to open in Notepad This process will remove all formatting commands and may create some errors. With your resume file open. You may do this with an additional category called a Keyword Summary at the top of your resume but even better. WordPerfect) file. plus signs (+) or dashes (-) instead of bullets · Use capital letters instead of bold lettering or underlining · Use dashes (-) instead of horizontal lines · Use the space bar or commas instead of tabs or columns · Replace curly quotes with straight quotes · Keep your resume to a maximum of 65 characters per line. underlining. This will remove the formatting and special fonts. italics. Centennial College. boxes. Applying online or by email may be your only option for some companies.g. 43 Remember Make Sure It’s Searchable E-resumes are stored in the company’s searchable database and searches are conducted based on keywords to find candidates that best match the job requirements.Action Your first step should be to save a version of your resume as a Plain Text file instead of a word processing (Word. Click on ‘Save’ 5. Cooperative Education and Employment Resources Star Move . To ensure that your resume will be retrieved during searches you must therefore include keywords in your resume. graphics. You must therefore scroll through your resume and correct any errors and enhance the appearance of your resume. Type the file name in the ‘File Name’ box (e.

will expect you to apply via a Web site. Others still. job titles and noun forms of the action verbs you have used elsewhere in your resume · Include synonyms. Contact the company in question and ask for clarification concerning their application process and procedures. as this format is easier to read by a person and presents you more professionally. various forms of keywords and acronyms as well as the spelled out version of common terms · Some applicant tracking software rank resumes according to how many keywords are found and the number of times they appear · Examine job postings to determine what keywords are commonly used for the position/industry you are interested in If you aren’t sure which resume format a company is accepting try calling their Human Resources department and ask for their preferred resume format.44 Keywords are nouns that relate to the skills and experience required for the job. as they may differ from the general guidelines provided in this book. Some employers accept email attachments while others will not for fear of viruses or because of compatability issues. technological terms. certifications. You can indicate in the email message that you have attached a document as well as included a text version for their convenience · Indicate the position title or reference number in the Subject heading Cyber-Search Action Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment . When in doubt. You must remember: The Basics · Software is normally programmed to search for nouns. You should always follow the instructions provided by each employer. Remember Sending Your E-Resume There are different ways of sending an e-resume to an employer. job/industry-specific skills. in fact your hope is that they do. transferable skills. which will accommodate most email programs and ensure that what the employer sees on screen looks organized · Also attach your “print” resume (Word or RTF format) in case the employer would like to view this version. these guidines are safest: When sending by email: · Paste your cover letter and e-resume in the body of the email · Make sure that you’ve kept your resume to a maximum of 65 characters per line. not verbs · Aim to have 25 to 35 keywords throughout your resume · Use industry buzzwords. These keywords will be crucial in increasing your chances of having your resume retrieved from the database.

careerperfect. both large and small. Cyber-Search A Few Interesting Links About Electronic Resumes..com/eresume. to fax or mail as a scannable resume.com/od/resumewriting1/Writing_Electronic_Resumes.quintcareers. Remember.about. www. address.. contact the company and ask for clarification concerning their application process and procedures.monster.rileyguide.html resume. · Only post your resume on established Web sites · Read their employer screening and privacy policies · Consider omitting all personal contact information (name. Scroll through it and correct any improper line breaks or conversion errors · When uploading your resume to a job and resume database. phone number) and including only an email address specifically created for job search purposes When sending a paper scannable resume: · Use a good quality printer and white or light-coloured paper · Always send original copies (do not fold or staple) · When faxing.workopoliscampus. Web forms vary from company to company as well as from one job and resume database to the other. it is not easy to determine who does and doesn’t use these systems.com (click on Resource Centre) www. · Be sure to complete all required fields · Copy and paste your e-resume into the text box provided. Cooperative Education and Employment Resources . rarely.htm Cyber-Search Centennial College.com www.ca/section1972. It is best to have several versions of your resume: a “print” one (formatted Word or RTF version) to send as an attachment to an email or to mail and fax. and a Plain Text version to paste into emails or Web applications and.asp www. to use an applicant or resume tracking database to process applications.html jobsearchtech.com www.eresumes. keep in mind the potential drawbacks to your privacy and confidentiality. if you are uncertain of which resume to use.Action When completing a Web form: · Read the instructions carefully · Follow all the guidelines mentioned on the Web site.com/e-resume_format. use “detailed mode” 45 When To Use An Electronic Resume Although it is becoming more prevalent for companies.

46 Sample Plain Text Resume With Keyword Summary (this version can be used as an e-resume or scannable resume) PAT M. Project Management. Web Site Administration. listed in noun form instead of verbs. configured. Novell Netware. MS DOS. Ontario M4C 1Z1 Residence: 416 123-4567 Messages: 416 111-9999 psmith@my. Email administration. FORTRAN. OSI. Ethernet. Internet.ca Keyword Summary These are skills. Since computers search for nouns the Keyword Summary can increase your resume’s chances of being retrieved during searches. Training experience. Microsoft Visual C++. Programming: C. Microsoft Publisher. and Macintosh OS X Applications: Microsoft Office. KEYWORD SUMMARY ---------------Installation and configuration of computer programs. BASIC Operating Systems: UNIX. C++. Microsoft Access. MS Windows. Try to use keywords in context throughout the resume as well. performance tuning. Ontario Summer 2008 * Oversaw initial setup of server from conception to launch in a Windows Back Office Server environment * Administered web site and LAN (capacity planning. Computer Repairs. MS Windows NT. duties or responsibilities that relate to the job. Lotus Freelance and others WORK EXPERIENCE -----------------------Internet/Intranet Network Technician ABC Company Toronto. upgrades and documentation) * Provided training and technical support to users on the LAN * Installed and configured firewall software for enhanced Internet/Intranet security * Repaired. SMITH 1234 College Street Toronto. UNIX Shell Script. Pascal. SQL. Microsoft Project. Visual BASIC. Problem Solving Skills. Lotus 123. Microsoft LAN Manager.centennialcollege. installed and supported client PCs in a LAN environment Continue with rest of resume Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment . set up and modified IBM compatible PCs and peripherals * Maintained. Customer Service Skills TECHNICAL SKILLS ---------------Networking: TCP/IP.

Cooperative Education and Employment Resources . Some Cover Letter Tips · Your cover letter should be one page with three to four paragraphs · Use the same paper as your resume · Check print quality for bleed. without generalizing your skills (speak about skills specific to the particular job) 47 Star Move Remember Don’t send out the same generic cover letter to several companies. It shows your professionalism and increases your chances when applying to advertised jobs. Contact the company for specific contact information. When applying to jobs on your own or as a graduate. Make the employer feel they are the only company you are applying to by doing research and customizing every letter. always include a cover letter. If you are required or would like to include a cover letter when applying for a co-op job you will find the contact information on each job posting on PlacePro. jagged or crooked edges and overall readability · Use a font size 10 or 12 · Do not use corrective liquid or make handwritten changes · Use a high-quality printer · Give it to three friends or family members to review and edit · Format your letter as you would a formal business letter. · Use a formal writing style . you should always send a cover letter.The Cover Letter When sending your resume to prospective employers. The Basics Always address your cover letter to a particular person (the hiring manager or your networking contact) and tailor it to a specific company and job. When applying to jobs posted through the Co-op Department you are not required to include a cover letter UNLESS the posting specifies that you should (but it is a good idea!). This will personalize your letter and show you’ve done your research.the employer is not a personal friend or family member · Be as concise as possible. The cover letter gives you the opportunity to personalize your application. even if the posting only asks for a resume. Centennial College.

This makes it easy to match you to the job.asp www. Assertiveness: Ask for an interview. co-op students should not contact Centennial College’s co-op employers directly.ca/section1976.uwaterloo.ca/step4_3.monster.g.asp resume. Use resume verbs (e. I D A A Few Interesting Links About Cover Letters.) you will be more proactive and will avoid the frustration of waiting for a reply. This is your chance to show the employer your interest in the company and that you have done your homework. I will contact you by ________ to enquire about the status of my application. organized. each with its own purpose.com/cover. Interest: Tell the employer how your skills match those needed for the job.48 The Four Paragraphs The cover letter should contain four paragraphs. To remember the purpose of each paragraph think of the following AIDA formula: Action A Attention: Tell why you are writing. Refer to your attached resume. Use an appropriate closing to pave the way for an interview by suggesting a meeting to further discuss your qualifications and that you are awaiting an immediate and favourable reply. However. completed) to describe your skills as they relate to the job.g. If you take responsibility for the next action (e. Name the position for which you are applying and how you heard about it (contact name/where posted/when posted).rileyguide. planned.cdm. Mention something you have learned about the company during your research..html Cyber-Search Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment . When answering an advertisement.. make sure to include all the requirements listed in the ad. Desire: You may want to add a paragraph outlining why you would like to do this job or work for this specific company and how they match your goals and interests. www.

Thank you for your consideration and I look forward to meeting with you. I am currently enrolled in the Human Resources Management (Co-op) program at Centennial College and my education here has provided me with knowledge in recruitment and selection procedures. 123 Elm Avenue Toronto. My communication and interpersonal skills make me an excellent team player. including the Ontario Code of Human Rights. Cooperative Education and Employment Resources . Ontario M2N 3R8 Dear Ms.you would all end up with the same letter! Your cover letter should be a unique letter that YOU write and as such. Dobbs: I am writing in response to your advertisement for a Recruitment Assistant which was posted by the Centennial College Co-op Department on September 23. My previous position in the Human Resources department of the YWCA gave me experience and skills in electronically managing applicant databases. I will assist your company in meeting its recruitment goals. Inc. I understand that EMC Solutions is an equal opportunity employer with specialized programs in recruiting people with disabilities and members of minority groups. It is ok to look at samples to help you with writing style and format but you do not want a prospective employer to be turned off by a letter that shows lack of originality or initiative. I can be reached via the Co-op Department at (416) 289-5209 to arrange an interview time. it should be different from other students’. I am an organized individual with the ability to handle multiple tasks. Centennial College. Ontario M1K 5E9 49 Action September 24. 2008 Ms. Tracy Dobbs Manager. I would appreciate the opportunity to further discuss my qualifications with you in person. Having had experience in an office setting. 2008. (signature) Pat Smith Enclosure Warning DO NOT copy this sample cover letter! Imagine how many other students and graduates have this textbook . checking references and utilizing Microsoft Word to prepare postings. I also assisted with placing employment ads on web sites and recruiting from local educational institutions. offer letters and other documents. Sincerely.Sample Cover Letter 123 Any Street Toronto. With my understanding of the laws and regulations governing hiring in Ontario. Human Resources EMC Solutions.

Common Portfolio Contents · Statement of originality and confidentiality · Table of contents · Career goals and/or work philosophy · Resume · Work samples . The Basics Action Star Move Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment . experience. accomplishments and academic background.copies only · Academic plan of study/model route/course lists · Professional memberships Putting Your Portfolio Together · Collect as many documents and artifacts as possible · Keeping in mind the job or career you are interested in. be sure to hold on to documents and artifacts that demonstrate your skills and accomplishments. The process of maintaining a portfolio is a rewarding one that will boost your confidence and result in concrete proof of your potential. reports. As a showcase of your talents and potential. thank you letters.school or work projects. enabling you to see the path your career is taking and helping you set future goals. These could be essential pieces in your portfolio later on.50 The Portfolio A career portfolio is a useful tool both for job search as well as career management. etc. An employer will be able to see tangible proof that you have the skills and knowledge that they are looking for and can feel more confident in a hiring decision. analyze your collection and select those that demonstrate what you would like the employer know about you (related knowledge. etc) · Put your documents and artifacts into clear page protectors and insert them in a logical order into a professional looking portfolio case with a three ring binder-like functionality · Add a table of contents and section dividers As you progress through college and while working. skills. Reflecting on and analyzing your skills will make you better prepared to discuss these with a potential employer. knowledge. · Awards and accomplishments · Letters of recommendation or reference. diplomas. experience. A portfolio allows you to reflect upon your strengths and achievements. client or employer evaluations · Certificates. transcripts . a portfolio is a collection of documents and artifacts that demonstrate and substantiate your skills. assignments.

Your job search strategy: Looking for work .

.

reducing your chances of getting noticed in the crowd. Cooperative Education and Employment Resources Warning . So where are the jobs? The first thing you should know is that there are two types of job markets available to you: the advertised (visible) market and the non-advertised (hidden) job market. organized and consider as many strategies as possible in order to enhance your chances of success. it is important to remain focused. And often. However. Therefore. The Basics The Advertised Job Market The advertised job market is just that .Your Job Search Strategy: Looking For Work Where Are The Jobs? Looking for a job is a job in and of itself. by the time the ad is published the employer already has a good idea of who they are going to hire. Centennial College. And remember these jobs are advertised. That means that there are many people applying for the same jobs.jobs that are advertised in some way. do not rely on this alone! Advertised positions represent a mere 20% of existing openings. In this market jobs are posted in/on: · Newspapers · Online job posting sites · Company Web sites · Employment newsletters · Industry specific and association magazines and publications · Career centre job boards · Employment agencies · Help wanted signs/billboards The good thing about advertised jobs is that you know there is a concrete opening that you can apply to. It’s your job right now to come up with a job search strategy to proactively access both of these markets and combine the techniques that follow in this chapter in a way that brings you employment success.

54

Enhancing Your Chances In The Advertised Job Market
To increase your chances of being noticed by an employer currently soliciting applications: Star Move · Carefully read the job advertisement · Research the company · Include a cover letter even if not asked to · Customize your resume and cover letter · Address your letter to a specific person at the company · Match your skills to those required for the specific job · Include some information that shows you’ve done some research, e.g. why are you interested in this specific company? · If applying to human resources, further your efforts by also approaching the manager or supervisor of the department for which you would work · Follow up with a telephone call to confirm receipt of your resume, express your interest in the job, ask questions and request an interview

Don’t Stop There! Beyond Job Postings
While looking at advertised job postings should never be disregarded, a good job search strategy combines a number of different techniques in combination. Since the advertised job market makes up 20% of the available jobs, perhaps you should spend only 20% of your job search efforts in this area. The other 80% of jobs are part of the “hidden job market” and it means being more proactive to get to these opportunities, which most often means networking.

Warning

The Hidden Job Market
Why are 80% of employment opportunities part of the hidden job market? There are several possible scenarios to explain why positions are not advertised: The Basics · The employer is informally looking for someone to avoid expenses and time demands of receiving hundreds of resumes as the result of an ad. · The employer has various projects to accomplish and has yet to make arrangements for new staff · The employer has to deal with an unexpected situation (need to replace an employee who has recently quit, been promoted, left on medical or maternity leave, etc.) · The employer wants reliable referrals from trusted employees/co-workers

Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment

Job search techniques that help you access the hidden job market include researching potential openings, organizing targeted mailings, considering cold calling, conducting telephone campaigns and, most importantly, networking.

55

Networking
Networking means meeting with and talking to people who can help you in your search for work, be it by putting in a good word for you, providing insider information about your industry, letting you in on upcoming opportunities or helping to get in contact with the right person. Here’s how to do it: 1. Make New Contacts There are many places to go to find new contacts. Try these: · Your own extended family and friends · Your friends’ parents and other family members · Your professors, advisors, coaches, tutors, clergy · Your former bosses and your friends’ and family members’ bosses · Members of clubs, religious groups and other organizations to which you belong · All the organizations near your home or school · People in occupations which require them to have a large client base (e.g. hairdresser, insurance agent, real estate agent, etc.) · Your college alumni association What If I Don’t Know Anyone? It’s not likely that most of your family and friends will be working in your industry. But that doesn’t mean you don’t have a network. Your networking contacts are not necessarily people you know. They are more likely to be people who are referred to you either by friends and family or by other subsequent contacts. So your friend may not work in your industry but perhaps her neighbour does. Think of that neighbour as a potential contact and try to set up an appointment. Try attending conferences, trade shows, networking events and info sessions where you can meet people in your industry. Becoming a student or associate member of a professional organization will give you access to information about these types of activities. Contact your Chamber of Commerce for upcoming events. Look out for employer information sessions organized by your college career centre. Get out there!
Centennial College, Cooperative Education and Employment Resources

The Basics

Research

56

2. Set up Networking Appointments It’s not always easy to get someone to agree to meet with you. The most common excuses people may have for not seeing you are time constraints and they don’t have any jobs to offer you. Here are some tips to circumvent these objections: · Always use the name of the contact who referred you. Knowing that you have a mutual contact will put the person at ease and may persuade them to agree to meet with you. They may think that if someone they know has referred you then you must be okay. Also, most people would not want to insult a colleague or friend by turning you away. · Be sure not to pressure your contacts for a job - remember the purpose is to get yourself known by them for future opportunities, not to get a job on the spot. · If the person tells you they have no job openings tell them you understand that. Explain that you are not asking for a job - you just want to meet for information purposes. · If your contact tells you they are very busy stress that you only need 20 minutes of their time and that you will be prepared. · Always suggest a date for the meeting and have alternative dates picked out in case your contact is busy at that time. 3. Have Networking Meetings The purpose of networking meetings is similar to that of informational interviews - to gather first-hand information about the industry or occupation. See the previous section on Informational Interviews in this book (page 23). However, there is another very important reason for conducting networking meetings - to lay the groundwork for accessing the hidden job market. Here are some things you should remember to do: · Be able to speak about your skills and career interests · Show you are professional - have an agenda and questions prepared · Ask impressive questions that show you are knowledgeable about your industry/the company · Never leave without asking for names of other people who would be able to help you (this is how your network will continue to grow) In general, you want to leave your contact with the impression that you are keen, smart and would make a good employee. Therefore, you will come to mind should any opportunities arise in the future.
Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment

Action

Star Move

Action

If your initial meeting went well. Cooperative Education and Employment Resources Research . You can do this by participating in discussion groups. 5. read company profiles and meet with individuals working for that company. A list of 15-20 companies is a good start.4. Always send a thank you letter after any networking activity. don’t know how to reach you or don’t know if you are still interested in finding a job? Through the process of maintaining contact you will collect referrals and expand your contact base while keeping an eye out for opportunities and focussing on securing employment. see page 71. Visit their Web site. companies. Centennial College. even countries. Using the Internet to Enhance Your Network The Internet is a great way to enhance your networking strategy. How will he or she be able to inform you of any opportunities if they have forgotten about you. For more information on online networking. Ask your contact if they would mind if you checked in with them from time to time. Stay in Touch The biggest mistake job seekers make when networking is to have one meeting with someone. chances are your contact will be interested in your progress. cities. Narrow that list down to a manageable number of companies that you would really like to work for and seriously target them. hand over their resume and then lose contact. Networking means regular and consistent follow-up (without being a nuisance). social networking sites and blogs which allow you to exchange information with people from many different areas. 57 Warning Cyber-Search Networking is the most successful way to find a job! Remember Researching Potential Openings Once you have researched your industry or occupation (see Get Informed: Research! Research! Research! page 21) you will have come up with a listing of companies. read any company literature you can find. The boundaries of time and geography are eliminated so you can contact people from virtually anywhere (from your local area to around the world) at any time. Do not forget to ask individuals in your current network if they know someone in that industry or if they have a contact in the companies that you are targeting.

· Review past and present job postings from your target companies.58 The objective of all this research is to find out: · How your skills best suit the organization · The structure of the organization and which department you would best fit into · Where hiring opportunities may exist in the organization · Any trends or important changes within the company · The person who is responsible for hiring within the department/area that interests you. The postings provide valuable information on the company structure. This information will help you to customize your networking cover letter and resume. You now have the information you need to proceed with your proactive job search strategy. you can approach potential employers by mailing. Targeting a Director or Vice President of a department will get you further than targeting a junior person who may not have any decision-making authority. · A good place to source names. processes used and general corporate values. often found in the “Careers” Section of their corporate web site. often quote industry experts and company representatives. department or product categories within your target companies is in the press. technologies. faxing or emailing your unsolicited resume and a networking cover letter to the companies that interest you. Research these postings and job descriptions even if the job is too senior or is in a city you don’t want to relocate to. as well as “News” or “Press” sections of corporate Web sites. Networking cover letters for mailing campaigns closely resemble a cover letter that you would include with an application to an advertised position. including key contacts. aim high. the proper spelling of their name and their title · Specific job titles that exist within the company Some Research Tips: · When in doubt. Newspaper articles found in print or on the Internet. Research Star Move Targeted Mailing Campaigns Now that you have gathered valuable company information. Action Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment . titles.

Name the job or area that you are interested in. I will contact you by ______ to discuss opportunities within your department) you will be more proactive and will avoid the frustration of waiting for a reply. Use resume verbs (e. A well-organized targeted mailing campaign focusing on 20 companies can take up to a week or two of your time. If you take responsibility for the next action (e. tell the employer how your skills match those usually needed for the job in question. making your application more personal and showing you are informed about the organization · Follow-up with a phone call a week later. making sure the spelling of their name is correct and including their job title (instead of “To whom it may concern”) · Use a referral name in your opening sentence when possible. BODY: Based on your research. planned.In order for this strategy to be successful. mention something specific about the company if you can. 59 Star Move CLOSING: Request a meeting. Warning Centennial College. Targeted mailing campaigns are very focused and require thorough research and follow-up procedures. there are a few things to remember: · Always include a networking cover letter addressed to a particular person. Include a reference to the person(s) you spoke to about the organization and/or potential upcoming opportunities.g. This makes it easy to match you to the job. confirming they have received your resume and requesting an interview INTRODUCTION: Tell why you are writing. completed) to describe your skills as they relate to the job. It can determine whether or not the person continues to read your letter · Focus your networking cover letter on a specific job or area of work (instead of “any position”) · In your networking cover letter. Cooperative Education and Employment Resources . organized. Targeted mailing campaigns differ greatly from mass mailings that use a generic broadcast letter.g.

together with a typing speed of 60 wpm allow me to effectively respond to deadlines and deliver high-quality results. My academic credentials support this experience as I have recently completed a Diploma in Office Administration from Centennial College. If you require any additional information. from your engineering department.60 Sample Networking Cover Letter 178 Crest Street Scarborough. scheduling and compiling of reports and correspondence. 2008 Ms. I feel that I would be a valuable addition to your administrative team. Sincerely. in the area of administrative support. is growing rapidly and needs a strong administrative team to support that growth. as my previous work experience has exposed me to all aspects of office administration including customer service. I will call you the week of February 18 to arrange a meeting. Thank you in advance for your consideration. I am an enthusiastic person who enjoys working in a team environment. I understand that ABC Wireless Inc. Mr. PowerPoint and Excel. My exceptional skills in MS Word. is a former neighbour of mine and he suggested I contact you. I feel that I would make a great contribution to your organization. I have submitted my resume for your perusal. please contact me at (416) 200-0500. Bob Barker. It is ok to look at samples to help you with writing style and format but you do not want a prospective employer to be turned off by a letter that shows lack of originality and initiative. Ontario M2J 3C5 Action February 10. 192 Purple Avenue Pickering. (signature) Chris Smith Encl: Resume Warning DO NOT copy this sample networking cover letter! It should be a unique letter that YOU write and should be different from other job seekers’ letters. Jane Johnson Office Manager ABC Wireless Inc. Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment . Johnson: I am writing to you with strong interest in contributing to ABC Wireless Inc. Ontario L1K 2R9 Dear Ms.

requesting to meet with the hiring manager. Consider instead a telephone follow up to your company visit. This technique may work better in certain fields or for certain positions.”). See the “Tell Me About Yourself” section on page 80 for advice on what to say. dropping into a retail store to meet with the Manager may be a lot easier than trying to meet the Technical Project Manager of a large high tech firm.do your research and know in advance who to ask for · Give a brief overview of your background. This tool can easily be distributed to individuals in addition to or in lieu of your resume. Remember: · Always have a copy of your resume with you · Consider creating and using a “calling card” or business card · Dress appropriately · Ask for a specific person (the person responsible for hiring) . 61 Action Warning However. an employer may be more likely to contact someone he or she has personally met and liked rather than plow through mountains of resumes. · Be enthusiastic. you just want to introduce yourself and leave a copy of your resume. interests etc...Cold Calling . Try visiting a company in person. if you decide to take this route. You may not always be able to give someone your resume but you can always provide him or her with your calling card. Stress that you do not want too much of their time. Centennial College. In Person! Sometimes a direct approach is more successful. self-confident.. always be prepared to be interviewed on the spot. Cooperative Education and Employment Resources The Basics .I have skills in. For example. Do not be discouraged if you are refused the opportunity to meet with the hiring manager. polite and friendly · Ask to arrange for an interview Star Move Why a Calling Card? A calling card is another great tool that you can use to quickly market your skills and qualifications. Have a 30 second verbal resume rehearsed (“I am looking for a position in. related skills . This technique demonstrates initiative and confidence. It is a brief description of your key skills and experience formatted on a small business card..Yes. When faced with hundreds of resumes from equally qualified applicants.

title and exact mailing address?”) · Prepare your telephone script (see sample telephone scripts below). previous colleagues or supervisors. · Career or job fairs · Interviews · Attach to cover letter. The purpose of your call is to arrange a networking meeting. etc. outlining your experience and skills. · Show enthusiasm · Be ready for the unexpected · Avoid distractions (television. answering call waiting. teachers. etc. A few tips: · Research the company you wish to contact · Obtain the name. Can I please have his/her name.) · Have your resume in front of you for reference · Have a pen and paper ready to take notes · Practise! Practise! Practise! Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment Action . ask for a specific person and have an introduction prepared. you may wish to inquire about any work term opportunities and request an interview. As with cold calling. thank you letter or networking letter Sample Calling Cards Telephone Campaigns Telephoning prospective employers is similar to cold calling only you are not visiting the company in person. You never know when you may be speaking to a manager or supervisor. stereo. If you are a co-op student. family. title and telephone number of the person responsible for hiring in the department in question · Always be polite and courteous to receptionists · Be creative without being dishonest (“I have some correspondence to forward to the Marketing Manager.62 When should you use a calling card? · Cold calling visits · Meetings with friends.

“I’d like to set up an appointment for about 20 minutes to ask you some questions and gain your perspective. Action “I am an experienced client support representative and I have recently graduated from a Network Professional program. and I would like to gain your perspective on the steps that went into this expansion and hopefully ask you some questions about training as a career. Would it be possible for us to meet?” Centennial College. I am a Human Resources Management graduate with my HRPAO designation and I am now pursuing a position as an Employee Training Coordinator. but perhaps we could spend 20 minutes for a meeting next week?” Telephone Script for Someone to Whom You Have Been Referred “Good morning (name of person you are calling). administration and evaluation practices. My name is (your name).Telephone Script for Making a Cold Call 63 Action “Hello (name of person you are calling). I have had the opportunity to successfully develop and deliver a training curriculum to a staff of 12 employees. but (referral name) felt that you would be a good person for me to make contact with. (Referral name) suggested that you would have some good perspective on the challenges and opportunities of working in a Network Operating Centre. “My education has given me in-depth knowledge of the principles of training and development including needs assessment. I can also share a brief overview of my skills and hopefully get your input on what I’m thinking of doing in the future. my name is (your name). “I realize you have a tight schedule. I’m calling to follow-up on the letter and resume that I sent to you last week. “I understand that you do not have an open position in your team at this time. “I am aware that your company has recently expanded its training programs and opened an Employee Training Centre. Cooperative Education and Employment Resources . (Referral name) recommended that I give you a call. Your feedback on this experience would be really helpful.

Develop a strategy that is a combination of all techniques.ca/categories.ca/guide/ www. you should be spending most of your time on proactive job search strategies and NETWORKING..html www.about. Remember As many jobs are not advertised..com/od/findajob/Job_Search_Advice.com/networking.com/ (click on Resource Centre) content.career.htm Note: Many of the job posting and resume database sites listed in pages 69-70 have resources.monstertrak.com/execute. jobstar.und.jobsetc.org/hidden/index. links and articles on job search strategies. Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment .edu/jobsearch/networking.gc.html www.64 A Few Interesting Links About Job Search Strategies.workopoliscampus.html jobsearch.com/content/job-search-tips/ www.jsp?crumb=1&category_ id=34&lang=ewww.rileyguide.quintcareers.cfm www.careerperfect.monster. Cyber-Search Although all of the techniques in this chapter are valid ways of looking for a job you cannot rely only on one or the other.

Online job search: Using the Internet .

.

Online Job Search: Using The Internet The Online Job Search Everybody’s online these days and employers are no exception. As a job seeker you need to keep up with new methods of looking for employment even if you are not a computer science grad. Use the Internet to do the following kinds of research: · Find industry information · Visit the Web site of your industry or professional association · Go to the Web sites of companies you are interested in · Read company profiles · Find articles about companies and industries · Read press releases on specific companies · Download annual reports of companies you’ve targeted See the chapter Research. Research. Sometimes the information you find may not be up-to-date. More and more employers are turning to the Internet for recruiting purposes. You can always call the company to verify information like names. Research! for some useful links. Apart from just enabling you to find job postings and send resumes electronically. addresses and phone numbers. With the Internet you can acquire an infinite amount of information almost immediately and with ease. Centennial College. the Internet is a great resource to enhance all other aspects of the job search. Cyber-Search Research Remember Web sites are only as good as the people who maintain them. Cooperative Education and Employment Resources . Cyber-Search Researching Online This is where the Internet really shines.

companyname. Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment . This means that they have a page on their Web site where you apply for a job instead of sending your resume. To locate a company’s Web site. www. Association Web sites 3.68 Finding Jobs Online In addition to looking for printed job ads in newspapers. You can also attempt to quickly locate the Web site by entering the company name followed by .ca. See the section on Cover Letters on page 47 for guidance. See the Electronic and Scannable Resumes section on page 42. etc.companyname.ca. Use a search engine to find a site that’s moved.google.sympatico. Sometimes you will be provided with a text box in which to write any comments you may have. Company Web sites 2. Seize this opportunity to personalize your online application by briefly telling the employer about your skills as they relate to the job and what you can do for them. You may be given the opportunity to paste your resume in a text box. Think of this section as a type of cover letter.ca. Remember that in cases like this you should use your “text only” resume which you have formatted for scanning and electronic mail purposes.ca Cyber-Search Star Move Research Remember Web addresses change frequently.yahoo. www.com or www. You will be asked to enter your personal contact information and there may be questions you are required to answer by typing in a space provided.ca in the URL space of your browser. If you can’t find a particular page on a Web site try entering the home page address and start there.com or . www. Online classifieds Company Web Sites Many companies have an online application process. Job posting and resume database Web sites 4. open positions can also be found online: Cyber-Search 1. by checking boxes or choosing from drop down menus. you can conduct a search using www.

Some sites may enable you to post your resume in a database searchable by employers seeking candidates.com www. When posting your resume on a public access database.working. gc.workopoliscampus. remember to: · Read the instructions carefully · Follow all the guidelines mentioned on the Web site. www.com for positions in the non-profit area.jobshark. Web forms vary from one job and resume database to the other · Keep in mind the potential drawbacks to your privacy and confidentiality · Only post your resume on established Web sites · Read their employer screening policies · Consider omitting personal information (name. You can also access sites that will cater to particular groups or types of employment such as: www.gojobs.on. Cooperative Education and Employment Resources Cyber-Search .com) while others will cater to all types of backgrounds (www.gov.jobs.com www.ca www.charityvillage. com for summer positions. phone number) and including only an email address created specifically for job search purposes 69 Cyber-Search Star Move A Few Interesting Links About Job Posting And Resume Databases… www.com www.gc.gc.medhunters.workopolis.workopolis. address.com www.com/centennial www.jobpostings. Some sites may be industry-specific (www.jobbank.com. This type of service provides you with 24-hour exposure to a large number of employers at a local.ca www.ca).ca www. www.Job Posting And Resume Database Web Sites Another method to quickly locate employment opportunities available in your field is to use job posting and resume database Web sites.charityvillage. These sites will enable you to access advertised positions for various companies.ca Centennial College.ca for internship opportunities or www.monster. www.jobbank.com for students and graduates. national or even international level.summerjobs.careeredge.ca www.workopoliscampus.

Or to find a specific listserv. ccohs.com www. Cyber-Search Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment .html for a list of newspapers and classified sections available on the World Wide Web. www.employmentnews.htm.com/lists/listref. Visit these www.careeredge.canjobs.com www.newspapers24.com www. Newsgroups. mailing lists or listservs can also be a great job search tool. You simply subscribe to a particular listserv using your email address and messages and information are sent to you directly. including employment opportunities.ca/resources/listserv.com Remember Don’t just send your e-resume into oblivion. Also known as discussion groups.allstarjobs.on. simply do a search on your favourite Internet search engine.ca/findajob/ultimate.html or www.com www.onestep. Follow up your online application with a phone call as you would with a traditional resume.ca www.com www.com www.com/or www.ca www.also known as “chats”) whereas others are simply message boards that people reply to at their convenience.careerowl. Mailing Lists And Web Forums Employment and want ads found in local newspapers can sometimes be accessed through the Internet.careerkey.jobboom.html where you can find listservs on different topics.com/ is an example of usenet and newsgroup directory. Newsgroups are another useful tool to find out about opportunities in particular fields and/or locations.cyberfiber.jobbus. Finally. You can also try www. Either way.lsoft.careerexchange.canadajobs. Some discussions may take place in real time (a discussion takes place at a specific time . Some sites act as listserv directories such as www. Online Classifieds. newsgroups are a collection of places to post messages about particular topics.com/newsgroups.70 Cyber-Search www. Usenet or Forums. you can actively participate or simply choose to observe and acquire new information.

To be a successful job seeker. as you will hear from people working in your field. At the very least they will help you in your research of the industry.ca/cdn_women/index.html (Women’s Issues) www. social networks and blogs that allow you to exchange information with people from many different areas.ca/hscanada/hscanada. However.htm (mentioned previously) www.htm (Social Studies) www. Using Discussion Groups As previously mentioned.live. cities.cwhn.careerkey.com/lists Topic Specific Discussion Sites www.com Search Engines www. you must also consider proactive job search techniques such as networking.ca/listserv. they are also a great vehicle to help you meet new individuals with whom you can exchange ideas and information. Joining a discussion group may help you find a person who knows about job opportunities or who can refer you to people who are currently seeking applicants.com (Business) www. The boundaries of time and geography are eliminated so you can contact people from virtually anywhere (from your local area to around the world) at any time.Online Networking 71 Star Move Surfing the various job posting services does not amount to a complete job search campaign.html (Health and Safety) www. You can enhance your traditional networking strategy by expanding the process online.canadianbusiness.ccohs. even countries.com/newsgroups.socialpolicy.searchengineshowdown. companies.com/lists/canada.en. forums.google. Cooperative Education and Employment Resources Cybersearch Research .htm (Journalism) www.com/newforums (Accounting) Centennial College. Here are a few more places that you can find discussion groups: Internet Providers www. You can do this by actively participating in discussion groups. discussion groups and listservs can be an excellent source of advertised positions.accountantsworld.ca (click on more and select Groups) http://groups.journalismnet.

FAQs and general guidelines. learn about their The Basics Cybersearch The Basics Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment . Blogs can assist you in your job search as well as being enjoyable to read or even write as a matter of interest. a blog could make you stand out in the eyes of employers by showcasing your skills. view their recent activities. experience. · Be a “lurker” for a little while. an online journal that the author uses to periodically post a commentary on a topic or a description of events. Using Social Networks Social networks are online sites that allow you to stay connected to other people and make new connections. · Post your first message. · Respond quickly and thank your contacts for any information and help. · If you are new to discussion groups. Read blogs to discover information that can lead you to potential job leads or information that can help you access the hidden job market. You could also consider writing your own blog. If done well. commonly referred to as “friends” or “contacts”. A blog is a Web log. Monitor discussions to figure out what the group is all about and who its members are. Many professionals and industry experts use blogs to interact and share information. review their netiquette. You can complete an online profile and invite other people. You could find yourself exchanging comments and ideas with people working in companies and industries of interest to you and learning more about how to find a job in your field. Action · Find discussion groups using the sites mentioned above. knowledge. Post comments on a blog to connect to the author or others who have also commented on the blog. Once someone joins your network you can easily see what they are up to.72 Follow these basic steps to make your participation in discussion groups successful. · Check the archives of previous discussions to find out if your questions have already been answered. to join your network. You may want to start with just one member who seems approachable rather than to the entire group. Blogs also encourage online discussions as people can post comments on the blogs they read. professional attitude and your ability to write. Using Blogs Blogs are a great vehicle for expressing opinions and ideas.

Keep abreast of your friends’ activities and watch out for anything that could lead to hidden job market information . It can be just as easy to make networking contacts with respect to your job search. Monitor your friends’ lists of contacts and the communication they make with your friends . locations or schools among others. You can view your friends’ contacts and potentially connect to them as well. work and career goals to expand your network of contacts.is there someone who works at a company or industry that you are interested in or knows somebody who does? Invite that person to be part of your contact list or ask your friend to facilitate a connection between the two of you. they can serve as excellent sources for employment networking and accessing the hidden job market.com) and ysn.0 generation it is highly likely that you already participate in an online social network such as Facebook (www. the opportunity to connect with others. meet new people and maintain these connections is limitless. Make sure your friends and contacts know you are looking for a job and invite them to share any information with you that might be helpful. Seek out and join the specific groups that exist within these social networking sites to connect you with people who share common interests. post a message or email them. LinkedIn (www. But have you thought about how these sites could help your job search? Apart from the fun and social aspect of these sites. advice on job search strategies.com). The concept of using social networks as a fun way of sharing information with your friends and family is probably not new. And don’t forget that there are other social networks besides Facebook.com are social networking sites that are focused on business and work connections and allow you to build a professional identity that can show potential employers and business contacts your skills and knowledge.job leads. In the same way that you can find out what the hottest club is or find a new friend who shares your love of reading.interests. Cooperative Education and Employment Resources . so too can you discover job leads or make contact with someone in your industry.com) or MySpace (www. company or contact information. 73 Cybersearch Action Star Move Centennial College.myspace. etc. In fact it is more than likely that someone in your current list of friends has some relevant information or has a contact themselves that could help you in your job search. Consider how easy it is to make new friends on a site such as Facebook. If you are part of the Web 2. work. insight into industries and careers.facebook. Specific groups also exist on social networking sites that revolve around common interests. Basically.linkedin.

Warning Star Move Don’t Get Caught in CyberSpace! You may be thinking of the Internet as the answer to all your job search dilemmas. Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment Warning . Finding a job is not as easy as clicking a mouse. comments or blogs. what you deem as innocent fun or personal expression can be perceived by an employer as unprofessional. So when you are about to post that hilarious picture of you and your friends getting carried away at last night’s party. So don’t give up networking and your traditional job search techniques in favour of an online search. Make use of the privacy settings available to you on social networking sites to restrict access to your profile. The best advice is to try to maintain a professional image at all times and consider the consequences should an employer read your online profile. think twice. Employers are using these sites to access personal information about potential employees in order to assist them in making hiring decisions. In the end it will be your ability to interact with people. be it in interviews. incorporating the techniques described in this this book. even if it is not work related. You should take a combined approach to your job search. Remember. and to your list of contacts if your friends are posting embarrassing or revealing details about you. that will make your job search successful. Think before your post. or while networking. Even with all the job posting Web sites out there. the hidden job market still represents 80% of employment opportunities. not just computers. Cases have even been reported of employees losing their jobs due to information they have posted online. and you will not likely receive a job offer without first meeting or speaking with an employer. it can seriously jeopardize your job search and career success. Don’t get trapped by cyberspace myths! Although the Internet is a great job search resource you cannot rely on it alone. Many employers are checking Facebook profiles of job applicants and have even rescinded job offers due to information they have found online about the candidate.74 Think Before you Post: Don’t Jeopardize Your Job Search The downside to using social networks and blogs is that the lines between personal and professional lives are blurring. Remember that you are dealing with people. Should an employer come across any behaviour or expressed opinions that are offensive or unethical.

Get the job: The interview .

.

Get The Job:
The Interview
Great News...You Have An Interview!
You receive the telephone call you have been anticipating - you are being asked to go in for an interview. While you will obviously be excited and just happy about the opportunity, there are a few things you should remember to ask about to ensure that you are well prepared: · Know the time and date of the interview · Know the exact location and ask for directions if necessary · Find out the name(s) and title(s) of your interviewer(s) · Ask for a telephone number in case of emergency · Find out if there is anything in particular you need to take with you · Ask if there will be any special testing · Ask for any advice on how to prepare Make note of any information you are given and repeat the details to the caller for verification if necessary. Enthusiastically state that you are looking forward to the interview and thank them for their time.

Star Move

Be Prepared
All of us, whether it is our first or tenth interview, are a little nervous. Here are a few points that may help to make your interview less stressful and more successful. 1. Get plenty of sleep the night before so you will be mentally fresh. 2. Time how long it will take you to get to the interview if necessary so you will be on time. 3. Learn as much as you can about the company and the job. Knowing something about each will help you answer and ask relevant questions. Conduct some research. 4. Examine the job description and identify the skills required for the job and how they match the skills you have to offer.
Centennial College, Cooperative Education and Employment Resources

Star Move

78

5. Prepare answers to the most common questions, including examples demonstrating that you have the skills required for the job. 6. Practise your responses out loud to a friend or yourself. You’ll be surprised at how difficult it can be to verbalize clearly what you are thinking in your head. 7. Prepare a list of questions you want to ask the interviewer. 8. Prepare your wardrobe in advance. The morning of the interview is not the time to discover that you have a stain on your only tie or you forgot to have your suit dry cleaned.

Your Interview Kit...What To Take With You
Take the following items with you to the interview. You will look professional and the employer will be impressed to see you came prepared. · Additional copies of your resume - the interviewer may have forgotten to bring your resume to the meeting room, Human Resources may not have provided them with a copy or there may be more than one person involved in the interview. · Copies of your references - they may ask for this or you may offer to provide them with a copy. · Notebook and pen - you may need to make note of something. · Letters of recommendation - you may want to leave these with them. · Copies of transcripts, diplomas, certificates - you may be required to provide these to the interviewer. · Portfolio/work samples if applicable - you make be asked to show samples of your work. If not you could offer to show them at an appropriate time during the interview. · Questions for the employer - write down your questions in case you can’t remember them all. · A completed employment application form - if you are asked to complete an application form you can use this as a master copy to make sure you have all the details about your employment history and are able to fully complete the form. CACEE has produced a generic application form which you can access at www.cacee.com/form.html. · Briefcase or professional looking folder - to carry the above items. Forgo your favourite knapsack for this occasion.

Action

First Impressions Count
Preparation is the secret to interview success! Remember
Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment

79
Here are some tips for making a professional first impression: · Be on time. It’s a good idea to arrive 10 minutes early. · Dress should be appropriate to the company’s image and the job. For women, a suit is best but a skirt and blouse are also appropriate. Avoid excessive make-up or jewelry. For men, again, a suit is best but trousers and jacket are also acceptable with a shirt and tie. For both men and women, if you mix your clothes, be sure they match. Clothing should be clean and pressed, shoes polished, nails clean and hair neat. · Enter confidently and with a smile. Shake hands firmly when the interviewer offers to do so. Do not sit until you are asked to. · Body language speaks loudly. Keep hands relaxed. Avoid excessive hand motions and don’t let fidgeting betray nervousness. · Maintain eye contact and lean slightly forward toward the interviewer. · Smile, be warm and personable. · Try not to repeatedly say “um,” “uh,” or “like.” · Listen attentively and speak clearly. · Don’t use one word answers, use examples to back up your statements (see “The Behavioural Based Interview” on page 81 to learn how to formulate effective examples). · Be positive - avoid negative examples and words like hate, dislike, etc. · Do not chew gum, eat or drink, even when waiting to be called.

Star Move

Remember

Most interviewers make their mind up about a candidate within the first 5 minutes of the interview. This decision is mostly based on non-verbal cues. Body language, appearance and attitude go a long way!

Telephone Interviews
Telephone interviews are becoming a common first step for many companies. They are often used as a screening interview to test communication skills. They are also sometimes used when a company is in another city and they do not want to invest in travel costs until they have determined that the candidate has the basic skills they are seeking. Treat a telephone interview with the same importance as an in-person interview. Tips for Effective Phone Interviews
Centennial College, Cooperative Education and Employment Resources

The Basics

tell me about yourself” question. So be prepared to answer it. call your own number and leave a long voice message. when you tell the employer about yourself it’s like answering the question “Why should I hire you?” Your job search statement also works for similar questions: What can you contribute to this job? What are your strengths? What qualities should I know about you? Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment Action . Star Move “Tell Me About Yourself” You know it’s coming . you are unable to make a visual first impression so your voice inflection.the dreaded “So. about yourself. but let the interviewer know why there is dead air: “Let me just think about that for a moment. or verbal resume.” Preparation Tip: If you are wondering how you sound on the phone. especially those relevant to the job or skills · Goals (short term and achievable) Do not pass up this chance to sell yourself! Remember. You may want to include any of the following: · Your diploma or other training and relevant courses · Specific skills applicable to the job · Work experience and accomplishments · Extracurricular activities. Prepare a job search statement. You want to tell the employer who you are in a way that will make sense to them . as distractions and noise will detract from the quality of the phone conversation · Try to avoid using your cell phone for the interview.80 · Schedule a time for the call to avoid an impromptu phone interview · Confirm who will be calling and the length of the interview · Ensure you are in a quiet place for the call. tone and clarity are very important · Think about your answers before responding.in other words why they should hire you. Play it back and critique the tone and inflection of your voice. Include the skills you possess which are needed for the job and sell your strong points. quality of reception can be unpredictable with some cell phones · Keep a note pad and copy of your resume in front of you during the call · Disregard call waiting on your phone · Use an enthusiastic tone of voice. The points in your job search statement will be the basis for the answers to all your interview questions.

a difficult customer . Therefore questions run along the lines of “What did you do…?” rather than “What would you do.Describe the Action..why should they hire you? Make sure you know the answer! Remember The Behavioural Based Interview A recent trend employers are using for hiring is the behavioural interview. This type of interviewing is based on the belief that the best way to predict how a candidate will perform in the future is by knowing how he or she has performed in the past.make sure they’re positive Star Move If you follow the STAR steps when answering interview questions.initiative . citing specific situations and examples from the past. you will be demonstrating your skills.81 Virtually every question in an interview is essentially asking the same thing . Cooperative Education and Employment Resources The Basics .adaptability . · Tell me about a time when you had to analyze information and make a recommendation.Outline the Task that needed to be done A .Explain the Situation T . what you did (focus here on the skills you used) R .a difficult co-worker When answering behavioural questions remember to follow these STAR steps: S . · Describe a time when you’ve had to deal with .?” This requires you to answer these types of questions with stories. Examples of behavioural questions might be: · Tell me about a time when you showed .Say what the Results were .leadership .teamwork · Tell me about a project you’ve had to complete on your own. even if you are not asked to give an example. how you have used them and therefore how you will use them in your new job! Preparation Tip: Analyze the job description and identify the key skill Centennial College. what you did and what the outcomes were.

and prepare concise answers that include examples using the STAR methodology. use standard templates or request a colleague’s proofreading skills. English is my second language. I do need to make additional efforts to ensure that my English writing abilities are above standard. Use examples from work experience. See page 69 for a list of these sites. Tell me about a mistake you have made. education. Although I am confident in my language skills. Therefore. when drafting correspondence. volunteer work. Why did you choose your school and program of study? Describe a situation in which you had to lead a group. Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment . Then quickly move on to explain how you are improving in that area and remain positive about the progress. I realize that English writing skills are very important. I may refer to a dictionary or thesaurus. sports and extra curricular activities.” Other Questions You May Be Asked What is your most memorable accomplishment? Why did your choose this company? Where do you see yourself in 5 years? How has your education prepared you for this job? Why did you leave your last job? Have you ever had to deal with multiple tasks and deadlines? Tell me about a challenge you have faced. If you don’t have a description.82 Star Move areas the position requires. Star Move For example: “As you may have noticed. Anticipate what the employer may ask. based on the skill areas you have identified. Remember Note which qualifications you have and how you can prove them! Think of specific stories and examples from your background which demonstrate these skills. Tell me about a time you have worked as part of a team. “What Are Your Weaknesses?” When answering this question. Rank the skill areas in order of importance. find one for a similar position by searching job posting sites. choose something that wouldn’t affect your ability to do the job. so I try to focus more attention in this area to continuously improve myself.

Remember They Can’t Ask That. on the phone or on an application form. including pregnancy.criminal record.children. Try not to get defensive which would only make the situation worse. · Religion or creed · Age . birthplace. Instead of just memorizing stock answers make sure you have a good understanding of your skills and how they match the requirements for the job. childbirth · Marital or family status . “I plan to pursue a career and commit to my job whether or not I have a family. · Handicap or disability · Language . language training (unless it is a requirement of the job) · Pardoned convictions . etc. baptismal records etc. To learn more about Employment and Human Rights go to this site: www. arrests · Sexual orientation · Affiliations . Can They? An employer may want to know as much about you as possible but there are some things that they do not need to know and which may in fact be illegal for them to ask whether in person. skin.male or female.mother tongue. inappropriate questions include those asking about your: · Heritage . proof of citizenship · Race or colour . In Ontario. ethnic origin. etc.on.nationality.ca/en/resources/Guides/hiring/view Cyber-Search Warning Accommodation Centennial College. For example.83 While it is important to practise. married. · Sex .including birth certificates.including eyes. it is impossible to predict every question you will be asked. if asked if you are going to have children you could say. divorced.” Please note that some specific exceptions do apply. hair. Simply state in a professional manner that the details they have asked for would in no way affect your ability to do the job and restate your relevant skills. Cooperative Education and Employment Resources . single.ohrc.clubs or organizations (unless related to the nature of the position) If you are asked any of these questions the best thing to do is to avoid answering the question directly.

With an increased focus on Human Rights and equality. keep in mind that if you do not take a test you are basically turning down the job. This is to ensure that you are able to not only attend the interview but also be able to answer questions or perform tests in a fair and equitable manner. Explain that with your usual accommodations your ability to do the job will be unaffected. typing test) 4.job specific tests that assess your ability to perform a relevant task (e.com/ and look for Articles For Work Seekers With A Disability. Cyber-Search Testing Many organizations and employers are turning to pre-employment tests as a way of determining which candidates are best suited for the job. Specific knowledge tests .helps to find out how much you know about your subject area You may believe tests cannot be truly measure your skills or whether you are a good fit for the job.an enactment of what you would do in the job 6. It is the employer’s legal responsibility to accommodate your disability both during the interview and on the job should you be hired. employers are Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment .84 If you have a disability that requires accommodation during the interview process. However. logic and math items 5.measure your general intellectual ability and often include comprehension.g. The most common types of tests are: The Basics 1. Aptitude tests .involves asking questions that get at how you like to work 7. Warning Try not to think of the test as a trap or a way to detect your shortcomings. You may be right. Be sure to find out if there are any special tests that you will have to perform at the interview.measure you personality traits 2.also a type of personality test that rates your honesty and reliability 3. you may want to disclose your disability to the employer. Work styles or traits tests . Personality tests . If you have any accommodation requirements you need let your interviewer know. To get tips on whether to disclose a disability go to the Workink site at www.workink. Integrity tests . Work samples and simulations . They use these tests to measure a number of traits and qualities. Skills tests .

7. here are some sample test questions and in brackets what trait they are testing. Some Sample Test Questions To help you know what you might face. · Try to choose answers that show you have positive attributes and avoid those that may make you seem like a negative person.3. If you answer differently each time you will look inconsistent. · Know what the rules of the testing platform are. 85 Star Move · Make sure you have made arrangements for any accommodations you require (see page 84).more often using tests to ensure fair and equitable hiring practices.some tests will ask the same question or a variation of it several times. how would the person they want for the job answer? · Watch for repeated questions .when you have a time limit it’s best to get easy questions out of the way and then come back to the harder ones. But here are a few tips to help you get through it with success. Will you be penalized for wrong answers more than if you left the question unanswered? Are you allowed to go back to a previous question and change your answer or do you have just one shot at it (for computerized tests)? · Do the easy questions first . integrity) · What would be the next 3 numbers in this sequence . Do you tell him/her? (honesty) · Do you always believe that family is more important than work? (commitment to the job) · A healthy co-worker calls in sick to make up for unpaid overtime.9. · When purchasing something the cashier accidentally charges you less than the actual cost of the item. Tips For Taking Tests We all hate tests and an interview is stressful enough without one. · Answer as the ideal candidate would .11? (logic) “Do You Have Any Questions For Us?” Centennial College. · Don’t appear inflexible .1. Cooperative Education and Employment Resources . Do you consider this person honest? (honesty.5.watch out for words like “always” and “never”.based on your research of the company and the job. · Listen to and read ALL instructions carefully before starting. Think of the test as something that gives you as fair a chance of getting the job as the next person.

Save these questions until after you have been given the job offer. Asking these questions may make you appear more interested in money and time off than the job itself. would there be an opportunity to return for a second work term? · Have you ever hired a former co-op student as a regular employee? Questions NOT To Ask Probably the first question that comes to your mind is “How much money will I get paid?” You should. Star Move Warning Closing The Deal As the interview comes to a close you may be tempted to run for the door. Some Sample Questions To Ask The Employer · What are some of the immediate challenges of this position (and department)? · I understand you have just closed a deal with Johnson Co. avoid asking questions about salary. Nothing turns an employer off more than a question like “What does the company do?” Your questions should fill in the gaps that are left after you have done your research into the company and the job. Don’t! Close the interview as if you were closing a sale. Your answer should always be yes! Never go into an interview without questions . Establish what the next step is in the decision making process and when you can expect to hear from them.86 Close to the end of the interview you will be asked if you have any questions for your interviewers. benefits and vacation entitlement. But make sure your questions are informed ones they should not be ones that could have easily been answered with a little research. however. Take the opportunity to wrap it up with a final recap of the job’s description and requirements and how your skills match them directly. Star Move A Word About References Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment . Thank them for their time and make a confident exit. Would this be one of the projects I will be working on? · What qualities do successful employees possess at this company? · How does the company feel about professional development? · How will my performance be evaluated? · If I meet or exceed your expectations.you will appear uninterested in the position and company. Once the employer has decided that you are the person for the job you are in a much better position to negotiate these things and decide if they meet your requirements.

and discuss what that individual will say about you if contacted by a prospective employer.com/intvres.cdm.. In fact this may be a bad idea should you and your boss not see eye to eye.uwaterloo. www. business address and telephone number of two or three of them.campusaccess.com www.pdf Cyber-Search Centennial College. Star Move Although it is common to do so you do not necessarily need to use your immediate supervisor. This way they will be prepared for most questions and will know what they should be selling about you.asp www.workopoliscampus. Avoid using family members as references.com/intv www.interviewcoach.edu/lifescicoop/students/documents/interviews.net www. It’s a good idea to give your references a copy of your resume and make sure they are aware of the position you are looking for and which of your skills the job requires. college instructors.htm interview. Once you have selected and informed your references prepare a Reference List (separate from your resume) with the name. your skills and your knowledge for the job for which you are applying. Remember A Few Interesting Links About Interviews. Select someone who you KNOW is going to speak favourably of you.87 Always ask the person you would like to use as a reference for permission to do so. Cooperative Education and Employment Resources .html www. The Basics Warning Always get permission from your references before providing their names and contact information to an employer. You can provide this list to employers when requested..ca/ www. title.com/campus_web/career/c3job_inter.collegegrad. Do they see your strengths and weaknesses as you see them? Choose someone who has witnessed your work.quintcareers. clients.com www.monster.ca/step4_4.northeastern. Consider another person in the company who you performed duties for or helped with a project.job-interview. Even one negative comment can cost you the job. co-workers etc.

State the date of your meeting and the position (if it was a job interview). Mention one or two things that the interviewer and you discussed during the interview. I look forward to hearing from you with respect to an employment offer. organized and serious about obtaining a job with them. You may also provide any relevant information. Thank you again for taking the time to talk to me. I was particularly interested in your training philosophy for new hires. I am also a resourceful problem solver and would enjoy the many challenges that the position offers. Paragraph 3. Paragraph 2. Joanne Smith Title Company Name Address City. Province Postal Code Date Star Move Action Ms. Briefly state something about your unique qualifications that will provide a good match and benefit the company.I can be reached via the Centennial College Co-op Department at (416) 289-5209.88 Interview Follow-Up: The Thank You Letter Always follow-up within 24 hours of the interview (employment or informational) with a thank you letter. which was not mentioned in the interview. It shows the employer you are courteous. (remember to sign your letter) Your first and last name Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment . products and services and clientele. Reaffirm your interest in the position and the company and restate your appreciation for the interview. Province Postal Code Dear Ms. Thank the individual for the interview. Sincerely. I enjoyed learning more about ABC Company’s mission. Or if it is a co-op job . It was a pleasure to meet with you on Tuesday to discuss the Customer Service Representative position. I can be reached at (416) 555-5555 or by email at ________. My prior sales and customer service experience along with my leadership and organization skills will enable me to be a successful manager at ABC Company. Sample Thank You Letter Address City. The thank you letter is another marketing piece you can use to sell your skills. Smith: Paragraph 1.

bonus structure and earning potential · Benefits package (life. Some important things to consider are: · Start date · Job title and responsibilities · Work hours and days/overtime · Opportunities for promotion · Salary. If a student declines more than one offer. However. 89 Warning Research Centennial College.you’ve received a job offer! It’s time to consider a few things. students may only decline one position per semester.The Job Offer Graduates Congratulations! All your hard work has paid off . the Co-op Department will prepare a letter of acceptance for you to sign. Cooperative Education and Employment Resources . he/she will no longer be able to use the services of the Co-op Department. you have 48 hours to accept or decline the offer. Action If you are offered a position. When you have accepted an offer of employment. You should contact your co-op employer to confirm your start date and ask any other questions you may have about employment conditions. medical and dental insurance coverage) · Training/professional development · Vacation/sick days · Location/travel required · Working conditions and culture of the company Don’t just assume that these areas will be to your satisfaction. But even though you are anxious to start earning a living you should not blindly accept a job without having all the information you need in order to make a sound decision. Confirm all of this information with the employer and negotiate if necessary. Is this job going to help you achieve your career and personal goals? Does it meet your basic financial requirements? As a recent grad you may be tempted to take any job you are offered. We will forward this to the company. compensation. Co-op Students Offers of employment for the work term will generally be made through the Co-op office (for jobs advertised here).

Thank the employer for considering you and ask for feedback so you can improve your resume or interview performance. Ask for any suggestions he or she has and the names of people or organizations who might require your skills. You are one step closer to polishing your interview technique! Star Move Remember Think of every interview as a learning experience. Realize that you have gained valuable practice in selling your skills to potential employers. Success is right around the corner! Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment .90 Making Rejection A Positive Experience Rejection happens to everybody. Stay positive. motivated and enthusiastic. The trick is to not get discouraged but try to turn rejection into a positive experience.

On-the-job success .

.

On-the-Job Success
Tips For Success
Your co-op and career success depends on your ability to manage the changes required to work productively and in harmony with employers and co-workers. There’s no question that a positive attitude and good work habits will play a significant role. With any new job, you’ll be considered the “new kid on the block”! To fit in quickly and easily, recognize the importance of: · Dressing to suit your work environment · Arriving at and leaving work at the appropriate time each day · Showing your enthusiasm for the job · Using time productively · Getting along with others within the organization · Understanding the difference between college and the workplace Keep these simple strategies in mind: Get to know your colleagues - their names, what their responsibilities are and how your job relates to them. Concentrate on doing your job well and learning as much as you can, as quickly as possible. You may not receive an extended training period and employers may expect you to learn on the fly. If doing the job right means putting in extra hours, consider it a good investment - promotions take time and effort and recognition of skills requires results. Pay close attention to the details of your job as well as the procedures within the organization. When confronted with problems, be prepared to offer suggestions for solutions. Working with people to solve problems is a wonderful opportunity to learn. Try to be resourceful - use the information you have available to you and try to think through a problem without running for help as soon as you come across a challenge.
Centennial College, Cooperative Education and Employment Resources

Star Move

Star Move

94

Be honest. It’s okay to admit you don’t know the answer to something or that you have made a mistake. You will earn the respect of your colleagues for your honesty and willingness to learn. Just be sure to think things through and try all the angles before giving up and attempt to think of a solution to rectify any error you have made. Be open minded. Never assume that others are operating according to your standards, your goals or your rules. Remember that people have diverse backgrounds, experiences, values and beliefs that motivate thier actions. Look at these differences as an opportunity to learn. Listen to and consider your co-workers’ points of view before making decisions. Having said this, you should not follow anyone blindly - get all the facts you need in order to make an informed decision. Keep up-to-date and informed about new developments, new technology and changes in your field as they relate to your job. Your solid knowledge base will be reflected in sound decisions and a job well done.

You Need An Attitude Adjustment!
Work is going to be considerably different from what you are used to at college. It is necessary to recognize the areas that require an adjustment in attitude in order to succeed. Some adjustments might include: Warning Regular, fixed hours - You may be used to a varied class schedule at college but most jobs have regular hours (i.e. 9-5, Monday to Friday). You may not be able to sleep in on Friday mornings anymore! Attendance - You will be expected to show up at work every day unless you have a valid reason. You will not be able to take days off without having to answer to someone or without affecting the team. Working with others - This is one area where your college education will assist you at work. Your many group assignments will help you be a team player on the job. But, you may not be able to choose your teammates as you often are able to do in class. You need to be extra tactful when dealing with co-workers who may affect your future career success. Strict deadlines - It is true that you always have due dates for your assignments at school. But how many of you have not, now and again, handed an assignment in late or asked for an extension? After all, it’s up to you if you can handle losing a few marks, right? At work, however, you will not have this luxury. Your inability to meet deadlines will affect not only yourself, but your co-workers, department and organization.
Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment

Email Etiquette
Effective communication is the key to success in both finding and maintaining a job. Successful people can communicate effectively both when speaking and in written form. You should present emailed information in a professional manner, just as you would in person and when using other forms of business communication. It is important to distinguish how you communicate via email in professional settings with employers or coworkers and how you do so with friends and family. For example, text messaging abbreviations such as “U”= you, “R”= are, etc. are not accepted as business communication. The use of correct spelling and proper grammar, including punctuation and capitals is imperative to effective communication in a work setting. Keep the recipient in mind when composing an email. Use the same words and tone you would when speaking directly with the person (e.g. your friend vs. your boss). Your professionalism and potential will be seriously questioned if you are perceived as someone who is unable to write well or who does not know how to communicate on an appropriate level. When stating actions that you would like the recipient to take, try to make requests rather than orders. Be as polite in email communications as you would be in person. Too often people allow themselves to forget manners and use sarcasm, rudeness and express explicit anger when emailing. When dealing with conflict or complex situations, an email may not be appropriate; consider a face-to-face discussion where misinterpretations are less likely to occur. If you are angry about an issue, wait a while until you cool down before sending an email - you will likely avoid compromising your work relationships and reputation. Like any other form of correspondence, emails can leave a lasting impression in the workplace.

95

Star Move

Warning

It can get difficult to stay abreast of replying to all the emails that you receive within the same day but try to get back to people promptly. Usually, it would be polite to respond as quickly as you would to a phone message. If you are going to be away, set up an automatic reply notifying senders of your absence, when you will be back and perhaps an alternate person they can contact. Read your emails carefully and when responding, address the issues raised by your recipient concisely. It is annoying to get a reply that does not answer the question that was asked. To avoid confusion, be clear about the actions you want the recipient to take. Keep emails as brief as possible - nobody likes a long email. It may be appropriate to include extensive details on a subject in an attached document.
Centennial College, Cooperative Education and Employment Resources

Action

there are a few cautions one should heed when using social networking Web sites for personal and social purposes. an email can last forever. Your work email account and computer are property of the company and your employer has the right to read your email and track keystrokes to detect personal use of resources.96 Warning Although it may be tempting. inappropriate language or subject matter. As helpful as cyber networking can be in career management and networking. Remember. Having a broad network of contacts means you will be more likely to hear about potential jobs. be sure that you are not disclosing confidential company information. Have your friends email your personal account and wait until you leave work to check your personal messages. Unlike conversations that come to an end and only exist in memory unless recorded. Leave the jokes. Email is a prolific tool and when used wisely and properly can portray you as a professional person and excellent communicator. communicating effectively is an important step to career success! Warning Staying Connected .be careful when sending confidential information and think again before including unprofessional comments. are just some examples of email related issues that can jeopardize your career. Although not the only way to network. Once you click send. Hi5 or MySpace can be very useful in this respect.Social Networking Your ability to network and stay connected to people will play a large part in your career success. disrespect or mistreatment of co-workers or clients. Apply the same strategies for online networking to your career management and you may discover many opportunities and contacts that can lead to career success. If your job requires communicating with people outside of the company. Be sure to read the section on using social networks in the Online Job Search chapter. photos and chain mail for home. and views that are contrary to the philosophy/policies of the company. Remember that emails can also be easily forwarded to people other than those who you intended them to be for . Be certain that you have addressed your message to the correct recipient and that you are comfortable with the fact that what you have written can become a permanent “paper trail” leading back to you. you can not retrieve an email. refrain from using company resources for personal matters. opportunities for promotion and growth areas in the company/industry. Inappropriate use of company resources. social networking sites such as Facebook. Keep in mind the old Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment Star Move . Disciplinary action or even termination can occur as a result of improper email use.

ridiculing or disrespecting colleagues. for discussing company information with colleagues. Even a fellow colleague may discover misconduct and report it to management. Because these sites are primarily thought of as venues for sharing personal information. there is usually a clause that states they agree to withhold any comments or actions that may be perceived as negative or harmful to the company’s reputation and success. Freedom of speech may well be your right. group memberships and other information. just in case! 97 Warning Action Keeping in touch with present or former colleagues. friends and relatives via social networking Web sites is a good thing. as long as conversations stay away from confidential business related topics. harmless. and complaining about your boss and policies and practices at your workplace. Employees usually forget this fine print and become engaged in what is commonly known as misconduct and can be terminated or disciplined because they took water-cooler chit-chat to a social networking site.Warning saying of refraining from mixing business with pleasure. Most structured social networking Web sites offer privacy settings to users. For example. friends and relatives on public networking sites. Employers can discover employees engaging in misconduct on social networking sites by creating their own profiles and either becoming contacts of their employees or by joining the same discussion groups and forums as their employees. water-cooler chit-chat and that everyone is entitled to their own opinion in a country like Canada. Employees have received formal warnings. Cooperative Education and Employment Resources . if you work for Coke and a Pepsi employee visits your office. It has been argued that these topics are part of common. messages to other members. it is easily forgotten when using social networking sites that others can view the information you put out there. you would not share company secrets with them. It could also be possible for clients and competitors to sue companies due to remarks that were made by an employee on a social networking site. and may have even been terminated. but for the majority of employees who sign an employment contract. it is easy for your judgment to be blurred when it comes to what type of information is appropriate to share. Other things to avoid include venting about work issues. However. These settings can be adjusted to allow or disallow other members of the Web site to view a user’s personal information. Centennial College. It is a good idea to adjust your privacy settings on these sites. where freedom of speech is a valued right. clients and competitors.

you can approach your work term with an open mind to the current issues that affect our globe. and consider how you can influence and impart change. This is expertise that employers both large and small are looking for. As a global citizen. Being adaptable. You may be afraid as a new employee to do anything that will rock the boat or draw negative attention to yourself. promote social justice and become socially responsible in both local and global communities. such as a local clean-up project or even a fundraising event for countries in conflict? These are just some of the ways you can be involved without risk to your job or reputation. seek out ways to defame your employer or take other drastic gestures of social justice. Are there any related committees you could volunteer to sit on? Are there any company events that you could participate in. Just be sure to strike a balance between these efforts and fulfilling your job responsibilities. Utilize your critical thinking skills to work with others in today’s multicultural and multinational business environment. Companies are looking for employees who can assist them in a global marketplace where business is moving into international markets and the workplace is becoming multicultural and diverse. Put to good use your experience interacting with people from diverse backgrounds. After all. The next generation of workers has to be prepared to work anywhere and with anyone to get the task at hand accomplished. look for ways you can get involved. skills and attitudes to value diversity. However. you are exposed to an inclusive learning environment that is designed to enable you with the knowledge. Now is the time to start thinking about how you can take this Signature Learning Experience to the workplace. Global citizenship is not a catch phrase. the point of your work term is to get related work experience and make a good impression on your boss and coworkers in hopes of opening up options for future job prospects. it is a business imperative. knowledgeable about cultural dimensions and valuing diversity will allow you to effectively work within cross-cultural situations with a high level of respect for others. As a co-op student you will understandably be primarily focused on learning and doing a good job. nobody is suggesting that you hold a protest at work.98 Diversity And Global Citizenship At Work Ready to change the world? At Centennial. Do you have your own suggestion for ways the company could be more involved? Let your employer know. Companies need to remain competitive and to do so means being culturally competent that is. Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment Action Star Move . understanding how our beliefs and culture influence our actions and decisions.

7. Be sure your resume reflects your accomplishments. Your objectives can then be refined with the help of your supervisor. But what will you learn? What will you achieve which will enhance your career opportunities? How can you be sure you will develop technical and business skills? Will you be more marketable as a result of the work term experience? Will you be able to communicate better with professional staff? The answer.Learning Objectives Every co-op student hopes that the co-op work term will provide a good learning experience. Review the duties described in the job description and the information you gathered in the interview to relate your initial objectives to the nature of the job. reflect the reality of the workplace. 3. Establish a specific time frame for activities of each objective. Be prepared to alter an objective if changing job duties or assignments make it difficult to accomplish your original objective. Write it down so you can review it regularly. Trying to accomplish too much by setting a long list of objectives may frustrate you and result in failure to meet your objectives. They must. Centennial College. Your learning objectives should reflect areas where you wish to improve personally. Set only a few. important objectives. What exactly is a learning objective? It is a specific. Then. who should approve them. 4. your job duties and assignments. Review your objectives regularly and assure you are meeting your timelines and expectations. at the start of the work term. Learning objectives can relate to business. also. measurable and achievable. 5. accomplish or improve on during your work term. personal learning objectives. departmental and company goals. Make each objective specific. measurable statement of what you would like to learn. depends on how effectively you set. you will be prepared to discuss your initial objectives with your supervisor. 99 The Basics How To Set Objectives Here are some guidelines for developing effective learning objectives: 1. At the end of your work term reflect on the objectives you have met or exceeded. Cooperative Education and Employment Resources Action . in part. 2. etc. 6. technical or personal skills which you wish to develop during the work term. and follow-up on.

Measurable A .a poorly stated objective because there are no activities and timelines to measure. Such mutual goal setting is common in many companies and is part of a process called Management by Objectives. Restate as follows: “I will present a summary of my activity and progress each Friday at the department status meeting.Timebound Star Move Make Learning Objectives Work On The Job One of the key activities at the start of your work term will be to establish targets or objectives that you will be responsible for accomplishing in your job.Specific M .” .” Objectives Are SMART To remember how to set good objectives think of the SMART formula: S . At the end of the work term I will make a 15 minute PowerPoint presentation of my work term project at the Managers’ meeting.100 Here are a few examples: “I will save money for my next school term. what standard of performance is expected. “I will learn to use Microsoft Access. Restate as follows: “I will complete a CBT course in MS Access and learn to design a table. reports and charts. Your supervisor will expect you to work with him/her to define what must be done.a poorly stated objective because it is not specific or measurable. Star Move Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment .” . develop queries and create forms. This is an appropriate time to discuss incorporating your learning objectives into goal setting for the work term.Realistic T .” “I will practise making group presentations.a poorly stated objective because activities are not specified and there are no measures stated. how performance will be measured.Attainable R . Restate as follows: “I will save $200 each week during the work term resulting in an overall savings of $3200 at the end of my 16 week work term”.” . what deadlines will exist for activities and the relative importance of the goals for your job.

eager to learn and enthusiastic about the job · Be able to learn quickly and use available resources · Be a team player/willing to help · Be a good communicator · Be friendly and enthusiastic · Have good attendance and punctuality · Follow instructions/listen effectively/ask intelligent questions · Be accurate and able to meet deadlines · Have respect for others and treat people equitably 101 Meeting Expectations There are certain things you can do that will help you meet your employer’s expectations. fairness and respect. integrity. · Ask only intelligent questions . · Limit personal calls and turn your cellular phone off when at work. · Don’t be a clock watcher! You will not look enthusiastic about the job if you bolt for the door right at the end of the day and not a minute later. For your co-op work term. Cooperative Education and Employment Resources The Basics . The other 40% of your mark comes from your Work Term Report (see page 107). · Take initiative to ask for more responsibilities. Here are some tips: Star Move · Take an appointment book/planner and notebook with you. · Read handbooks and other information carefully.those that are clearly stated and show you have tried to resolve a problem but now need specific help · Listen and learn from your co-workers. your employer will complete an evaluation form which will count towards 60% of your work term grade.act with honesty. · Reach out to others and make friends. Recording important dates will help you meet deadlines and making note of your tasks will save you from asking your employer to repeat instructions. · Do the right thing .Employer Expectations Your employer will not expect you to be an expert in your field but they will be looking for certain elements in your performance: The Basics · Be keen. · Use email and Internet access for business purposes only. Centennial College. your performance will be evaluated in order to measure how well you are meeting expectations and objectives. Performance Evaluations As with any job.

102 Sample Performance Evaluation Form Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment .

103 Centennial College. Cooperative Education and Employment Resources .

too. This way you will know where you stand long before you receive your final mark and will have the chance to improve on areas of weakness. You should also arrange a meeting half-way through your work term at which time you can review the evaluation form and your performance to date with your employer.ca/section2323.. equitable environment free of discrimination Remember Your work term is a learning experience and the amount that you learn depends on how much effort you put into it.. What one employer considers a B performance may only be a C to another employer. Some of these expectations may be: Action · To gain experience related to your major · To learn new skills · To make money · To develop future opportunities for your next work term or as a graduate · To have fun and make friends · To build a network of contacts to aid you in your future job search · To be challenged and contribute by doing meaningful work · To work in an inclusive.ca/pages/cooptips.asp Cyber-Search Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment . Do not overlook this great opportunity to gather knowledge and skills that will help guide your future career. A Few Interesting Links About On-The-Job Success.104 Star Move To make sure you receive a good mark on your performance evaluation. will have your expectations met if you approach the job with the right attitude and professionalism. You Have Expectations Too! With hard work and dedication comes some wonderful benefits. It’s a good idea to tie your learning objectives (page 99) in with the areas you’ll be rated on in the performance evaluation. www.monster. clarify your employer’s expectations. You.cafce.php content.

The work term report .

.

The Work Term Report The Purpose Of The Work Term Report The work term report gives students an opportunity to demonstrate their writing skills to their work term employer. An ideal topic would allow you to identify problems. Selecting The Topic Probably the most difficult task in writing a work report is deciding on the topic. analytical criticism and professionalism. Start searching early in your term for a suitable topic and gather information and background material. Centennial College. The Basics A good work term report demonstrates planning. Cooperative Education and Employment Resources Warning . provide analysis of those problems. In these cases you should notify your Co-op Administrator who will contact your employer and arrange to evaluate your report at the company. however. analyze each solution and summarize the solution that you are recommending. It must contain your own ideas and be a critical analysis of your topic. your employer will find that your report is CONFIDENTIAL and cannot leave company premises. In some circumstances. Your report must NOT merely be a “user guide”. You should seize this opportunity to make a favourable impression on the employer. offer alternative solutions to each problem. Research Confidential Reports You should try to find a topic that will allow your report to be submitted to the College for evaluation. a technical description or an informational report. Often your supervisor or manager will suggest a topic that the company would like investigated. organization and presentation skills as well as written clarity. Satisfactory evaluations are required for each work term report and a work report must be submitted at the end of every work term.

See the Sample Letter of Submittal on page 113. 9. your work responsibilities and your work report. staples. Front Cover Title Page Letter of Submittal Table of Contents List of Tables and Figures Summary Conclusion Recommendations Introduction Main Body References Glossary Appendices The Basics 1. Table of Contents The Table of Contents lists all the major sections and subsections of your report. 12. 2. individual rings or spring clips are not acceptable. Front Cover Your report must be bound within firm (plastic is acceptable) covers and be held together at the spine. 10. 3. Title Page The title page will expand on the information on the front cover. Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment . 2. 5. 11. 8. 7. 4. 6. your supervisor/manager. Letter of Submittal The letter of submittal is a formal business letter informing the evaluator about your company. 4. Center the information on the title page similar to the Sample Title Page found on page 112. 3. See the Sample Table of Contents on page 114. 13. Paper clips.108 Components Of The Work Term Report Your report will contain these sections (see an explanation of each below): 1. Use the same numbering system in the Table of Contents and the Main Body of your report.

See the Sample Recommendations on page 117. Conclusions The conclusions state the results of your investigation or analysis. Main Body The analytical component should explain the current situation and discuss advantages/disadvantages. See the Sample Introduction on page 118. define the topic. 8. While recommendations may be speculative. 9. Centennial College. 6. The introduction should encourage the reader to continue. They should be reported as a sequence of one or two sentence paragraphs. It summarizes what is found in your entire report and includes: · the purpose of your report · the major points found in the main body of your report · highlights of the conclusions · highlights of the recommendations 7. List of Tables and Figures These two lists on separate pages follow the same format as the Table of Contents and list all the tables and figures found in the Main Body of your report. they should logically follow from the analysis contained in the Main Body of your report. See the Sample Conclusions on page 116. Recommendations 109 Recommendations indicate what actions should be taken as a result of your conclusions and analysis. It should supply the background required for your analysis. strengths/weaknesses or comparisons/contrasts. explain why the analysis is important and state the objectives of your report. Cooperative Education and Employment Resources . Introduction The introduction sets the stage for what is to follow in the Main Body of your report. 10. Summary The Summary (see page 115) should be written after you have completed the rest of your report.5. Next it should develop alternate solutions and an analysis of the recommendation.

special reports. 13. etc. You are encouraged to acquire and refer to the “Centennial College Style Sheet: A Guide to Format and Documentation” published by the English Department and available in the Bookstore. and make recommendations while using your analytical skills. It is a report in which you find a solution to a problem. This information could include long tables. you must acknowledge this help in the Reference section of your report. Graphics and structure of the report are marked on a 3-point scale.000 words and in most cases should be 10-15 double spaced typed pages. Two marks are awarded for report items completed as required. maps. or “Appendix 1”. Evaluation And Grading You will find a sample work report evaluation form on page 119. computer output. etc. Each component of the report represents a percentage of the evaluation. “Appendix 2”. This publication will be very helpful in formatting and documenting your work report.110 When citing literature. Not all work reports require appendices. “Appendix B”. 11. The main body of your report should not exceed 3. label each appendix consecutively using letters or numbers. Use the standard format for Bibliographies found in the textbooks. Glossary Use a glossary of terms only if you have used a lot of specialized or industry related terms that your intended audience will not understand. Remember Your work term report is not a description of what your duties on the job were. for example: “Appendix A”. The Basics Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment . References This section may also be called the “Bibliography” and lists all the publications referred to in the Main Body. If including more than one appendix. 12. Appendices Appendices should contain supporting information to the points made in the Main Body of the report. one mark for including the item but with errors or omissions and no marks if the item is missing.

students should get co-workers. Cooperative Education and Employment Resources . writing style and contents of the report involve subjective judgement and subsequent grading on the part of the evaluator. It is expected that the quality of work term reports will greatly increase on each subsequent work term. supervisors and other friends with excellent English skills to proofread their report. If the same word is spelled wrong throughout the entire report. only two marks will be subtracted. therefore the marks received for the subjective components of the report will become more difficult to achieve on the second and third reports. you will enjoy the rewards throughout your business career. Two marks from a maximum of twenty are subtracted for each spelling mistake. Centennial College. spelling and writing style. A large component (40%) of the work report grade comes from correct grammar.The overall appearance of the report. One mark from a maximum of ten is subtracted for each grammatical error. 111 Star Move Remember If you treat the writing of work term reports as an opportunity to practise and improve your business writing skills. To ensure a good grade in these areas. A slightly revised evaluation form is used for second and third work reports providing more emphasis on report content and somewhat less on graphics and structure (see page 120). Students should ensure that they understand what is expected in each of these areas.

Ontario Prepared by: Joe Student 3rd Semester Computer Systems & Networks Technology September 8.112 Sample Work Term Report CENTENNIAL COLLEGE CO-OPERATIVE EDUCATION TAPE MANAGEMENT SYSTEM AND LIBRARY ROOM LAYOUT American Express Canada Limited Markham. 2008 816-183-024 Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment .

This is my first work term report. Bob Waterman. Anne Black for their assistance in preparing this document. Ontario M1T 1S9 September 8. The IT Department is headed by Mr. I would like to thank Mr. Cooperative Education and Employment Resources . Mr. 2008 Ms. This report has been prepared and written by me and has not received any previous academic credit at this or any other institution. Co-op Education and Employment Resources Centennial College P. Station A Scarborough. Winningham: This report entitled “Tape Management Systems and Library Room Layout”. Ontario M1K 5E9 Dear Ms. Bob Waterman and is primarily involved in the maintenance and upgrading of all the information technology used at American Express. This report is an analysis of the backup system as well as the layout of the room that stores the backup systems. Kathleen Winningham Manager. Sincerely.113 1212-1841 Victoria Park Avenue Scarborough. Ron Smith and Ms. One of the responsibilities of the IT Department is backing up systems to off-load substantial amounts of temporary data. Box 631. was prepared as my 3rd semester work report for the IT Department of American Express. Joe Student Joe Student ID 816-183-024 Centennial College.O.

3 User Interfacing 3.3 User Interfacing Survey 4.1 Alternative Room Layouts 4.0 INTRODUCTION 1.114 TABLE OF CONTENTS Page SUMMARY CONCLUSIONS RECOMMENDATIONS 1.1 Room Layout 2.2 Purpose of Report 2.0 ANALYSIS OF ALTERNATIVE SOLUTIONS 4.0 REFERENCES 7.2 Operating Systems 2.2 Operating System Inefficiencies 3.1 Room Layout Problems 3.2 Operating System Enhancements 4.0 ANALYSIS OF CURRENT PROBLEMS 3.0 CURRENT OPERATING PROCEDURES 2.0 ANALYSIS OF RECOMMENDED SOLUTIONS 6.3 User Survey Results 5.0 GLOSSARY OF TERMS APPENDIX 1 New Floor Layout APPENDIX 2 User Survey Questionnaire (i) (ii) (iii) 1 1 2 3 3 3 4 5 5 7 9 10 10 12 13 14 16 17 18 19 Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment .1 Background 1.

000 tapes may be housed. Incorrect tape mounts have increased in number. (i) Centennial College. It is recommended that a cost benefit analysis of the new PTMS system is undertaken. Data storage and handling requirements have more than doubled in the past six years. The library area is now cramped with a higher volume of extra tapes and users increasingly can not find needed tapes quickly. Cooperative Education and Employment Resources .000 volumes.115 SUMMARY This report analyzes the current methods of tape storage used in large computer centres where more than 20. Some labelling errors have been noted. It was concluded that the current tape management system is not adequate for tape libraries containing more than 20. for libraries with high frequency tape movement or for off-site movement of large numbers of tapes. The brief analysis performed in this report suggests its superiority to the current system.

wrong tape mounts and physical tape errors have increased in the past six months.116 CONCLUSIONS User problems. Analysis shows that the current tape management system is inadequate for the large volume of tape movement and for the large number of tapes held in the library. Tape usage has outgrown the current tape management system. (ii) Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment .

(iii) Centennial College.117 RECOMMENDATIONS More physical space is required for the tape library to house the increased number of tapes and a new storage layout is required. Cooperative Education and Employment Resources . An in depth cost benefit analysis of the new PTMS system should be undertaken.

Magnetic tape allows computer users to off-load amounts of temporary data from online storage devices such as disks. <Main body continues on from this point> -1- Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment . Inventory control. System and disk backups are also stored on tape using tape cycling methods. sales and marketing applications have been loaded onto computer systems. manufacturing.1 Background In recent years.0 INTRODUCTION 1. financial. Additionally the tape library room layout will be critically analyzed.2 Purpose of Report In this report the current tape management system used on the L/VM1 system will be analyzed. The advantages and disadvantages of the system will be identified and an upgraded tape management system will be introduced. 1.118 1. One storage medium is magnetic tape. computer usage in the business world has increased dramatically. accounting. For each of these systems there is a need to store data. banking.

Work Report Evaluation Forms 119 Centennial College. Cooperative Education and Employment Resources .

120 Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment .

Summary: Things to remember .

.

7. 10. Make sure you know the product well. Cooperative Education and Employment Resources . Follow-up! Maintain consistent contact with the people in your Action network. Centennial College. allowing you to target a specific company.you and your skills. enthusiasm and initiative. Be your own publicist! Remember. Warning 6. Research 3. Place a phone call confirming receipt of your resume and requesting a meeting when applying for a job. Always follow-up offers of assistance and interviews with a thank you letter. departments or hiring manager and tailor your job search to meet their needs. you are marketing yourself. 9. Personalize your job search! Do in-depth research on The Basics companies. Remember Summary: 2. Know yourself! You are selling a product . Be proactive! Do not rely only on the advertised job market. Know how your skills match those required for the job! 4. Network! Networking is your way into the hidden job market which represents 80% of job opportunities. 5. Always be prepared! Preparation gives you the confidence you Star Move need to succeed. 8.Things to Remember 1. Have a good attitude! Remain positive. show interest. especially where the opportunities are and how you can position your strengths. Know your industry and job! Research! The more you know the better prepared you will be for all aspects of the job search.

124 Notes ------------------------------------------------------------------------------------------ Co-op at Centennial: Your Guide to Co-op Eduation and Future Employment .

Sign up to vote on this title
UsefulNot useful