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Project Management Made Easy

Project Management Made Easy

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Published by Wilbur Smith

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Published by: Wilbur Smith on Apr 24, 2012
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02/23/2013

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Feedback is possibly the most misunderstood management concept. Let’s
begin by clarifying three key points about the relationship between feedback
and criticism.

Feedback has nothing to do with criticism.In fact, any kind of criti-

cism, blame, or personality interferes with the good relationships and
clear communication essential to effective feedback.

Negative feedback is course correction.Negative feedback is not bad.

If I tell you, “You’re doing a great job. In fact, this is far better than
we need. You could ease up on quality and work a little faster, and
that would be great for the customer and the project,” then that’s
negative feedback, because it is information that corrects your course.

Positive feedback is not vague rah-rah. Positive feedback in business

is a very specific message, saying, “Good job! Do it again.”

Feedback back-
fires when
blame and per-
sonality get in the
way.

Keeping Everything on Track

119

When someone is on course, say, “Good job! Do it again.” When some-
one needs to change direction, appreciate his or her work and give a bit of
negative feedback, course correction. If we do this each week, the team does
the right work until the project is done.

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