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Project Management Made Easy

Project Management Made Easy

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Published by Wilbur Smith

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Published by: Wilbur Smith on Apr 24, 2012
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02/23/2013

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In Chapter 10, Teamwork and Communications,we talked about the Success
Team™ approach to goal-oriented teamwork. We can take this one step further
by adding an individual and team focus on quality and value. Indeed, we can
achieve quality only if each individual and the team are focused on creating
quality and delivering value. Here’s how this works:

Each person wants to do good work, focuses on doing good work,

and does these things:
–Plans carefully, taking responsibility for ensuring that he or she has
all the elements necessary for successful work.
–Ensures the value of his or her deliverables by getting the specifications

Quality is
achieved
only by combin-
ing individual and
team effort.

Project Management for Small Business Made Easy

146

defined by the people who will use those outputs as inputs for their
processes.
–Checks work results before delivery to ensure they meet the specifica-
tions and delivers the right result on time, using PDCA.
–Uses PDCA to improve his or her own work processes.

The team members together do these things:

–Plan work by defining the quality of each deliverable as what is
needed for its use as input of the next process.
–Check each other’s work and offer their work to be checked by each

other.

–Check their inputs as soon as they are available, so that rework,
when it is needed, is done right away.

The project manager does these things:

–Defines value for the whole project and lets the team know the
benefits the customers and the company will receive as a result of
the project.
–Defines a work flow for the project that is free of hassles and elimi-
nates errors.
–Keeps hassles out of the way, ensuring that each team member has
all that is needed to do the job and focus on quality.
–Appreciates and rewards quality work.
–Listens to the team members and uses ideas from the team for qual-
ity improvements.

As project managers, we create and maintain a team focus on quality by:

Leading by example.

Teaching fundamentals of quality.

Setting up fair team rules that create quality results. For example, don’t

just check the work that certain people do. Instead, make a rule that says,
“Everything will be checked by two people before it leaves the company.”

Accepting error without criticizing people, yet also be honest and clear

about the cost of error and continuously learn and teach new ways to
prevent and eliminate error.

There is no end to the amount of improvement we can make by focusing
on quality. We can do this in two ways. Some companies focus on continuous

There are
always errors.
The only question
is “Do you want
your team mem-
bers to find them
so you can fix
them, or do you
want the cus-
tomer to find
them?”

Quality: Eliminate Error

147

improvement,which has everyone on the team constantly doing their best work
and constantly using PDCA to do even better work. Other companies focus on
quality breakthroughs,using experts to bring in new technology and methods
to radically improve effectiveness and efficiency. Both methods work very well.
Small businesses can do both. What’s the best place to start? Use the meth-
ods in this chapter to build a quality team and you put your company on the
path to continuous improvement.
So, we’ve set up a work flow that eliminates hassle and rework and focuses
on preventing and eliminating error. We’ve learned PDCA and taught it to our
team, so our quality team is ready to go. Now, we’ll see how to apply quality
to the whole project, top to bottom, to the business level, the project level, and
the technical level.

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