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SERVICE QUALITY OF INDIAN BANK Questionaire

1.Name : 2..Gender: _________________3.Age: Below 30 years 4.Qualification: Graduate 30-40 40-50

Post Graduate Others specify

Professional Qualification 5. Position/Designation:________________________

(1) excellent (2) good (3)moderate (4)bad (5) worst

S.No. QUESTIONS 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Modern equipment used by the bank (computers,cash counting machines,ATM,electronic token) Physical facilities at the bank( buildind ,furniture,counters,water facility,space,A.C.) Material quality and appearence Employees interest in solving customers problems Time taken for operation against standard time Time schedule for operations Quality of records maintained by employees Information and guidance to the employees Employees willingness to help customers Promptness of service rendered by employees ( speed , softness) Confidence of safety of funds with the bank Employees courtesy with customers Employees knowledge to answer the questions of customers Employees individual attention to the customer Convenience of bank operating hours Employees personal relation with the customer Employees interest to understand the specified needs of customer

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