You are on page 1of 3

ACCEPTANCE TEST PLAN VOICE SERVICE PRE MIGRATION

Prepared (also subject responsible if other) Approved Checked

Title Date (dd/mm/yy) Rev Reference

1.0

1. Call Routing
Verify that incoming and outgoing calls are working properly Test Status PASS FAIL N/A /YES /NO 1.1 Outgoing call successful and two way audio YES 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 1.10 1.11 1.12 Caller ID displayed on called party display Outgoing call successful and DTMF recognized. Call 18767547268 (TeleScotia) to test. Incoming call successful and DTMF recognized. Will require IVR or Auto Attendant at customer. Incoming call successful and two way audio Caller ID displayed on called party extension Transfer from ext A to ext B successful Caller ID displayed on called party extension Incoming call answered, second incoming call answered, conference both calls Third incoming call answered and placed in existing conference Outgoing call answered, second outgoing call answered, conference both calls Third outgoing call answered and placed in existing conference YES YES YES YES YES YES YES YES YES YES YES

Comments

ACCEPTANCE TEST PLAN VOICE SERVICE PRE MIGRATION

2. Carrier Testing
Verify that outgoing calls via Carriers (a.k.a. Service Providers) are working properly and CDRs generated for billing Test Status PASS FAIL N/A Comments /YES /NO 2.1 Call Digicel LAND line 18766190000 YES START Time: 12:52 PM END Time: 12:52 PM 2.2 2.3 2.4 2.5 2.6 2.7 2.8 Call Digicel Mobile line 18768722395 Call FLOW LAND line 18766202200 Call LIME LAND line 7547268 Call LIME Mobile line 8102276 Call USA LAND line +14085264000 (Cisco) Call UK LAND line +441753667000 (RIM) Call Canada LAND line +15198887465 (RIM) YES YES YES YES NA NA NA START Time: 12:53 PM END Time: 12:53 PM START Time: 12:55 PM END Time: 12:55 PM START Time: 12:56 PM END Time: 12:56 AM/PM START Time: 12:57 AM/PM END Time: 12:57 AM/PM START Time: 00:00 AM/PM END Time: 00:00 AM/PM START Time: 00:00 AM/PM END Time: 00:00 AM/PM START Time: 00:00 AM/PM END Time: 00:00 AM/PM

ACCEPTANCE TEST PLAN VOICE SERVICE PRE MIGRATION

3. Comments & Actions Required


Date Reqd 3.1 3.2 3.3 3.4 3.5 Date Cleared

4. Acceptance Test Plan Signoff


Completed and signed off by: Signature

Syncon Engineer

Name

Date (dd/mm/yy)

Customer Support Engineer Customer Support Manager

Name Caswell Brown Name Debon Panton

Signature

Date (dd/mm/yy) 09/11/11

Signature

Date (dd/mm/yy) 09/11/11