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Information about all of these subjects is on the businessballs website. A search tool is at the top of the page. 1. What psychological methodology does NLP stand for? Neuro-Linguistic Programming 2. David McLelland's motivational theory identified three principal motivational needs which he said each of us possesses to varying degrees, and which characterise our motivational behaviour; what are these three motivational needs? Achievement (n-ach), the need to achieve things; Authority/Power (n-pow), the need to have impact, influence and authority; and Affiliation (n-affil), the need for relationships, interaction and acceptance among other people (or words to similar effect as these definitions) 3. Which organisation produces the UK's ABC1C2 (etc) Social Grade Classifications Statistics? NRS Ltd (National Readership Survey) 4. What does the selling acronym AIDA stand for? Attention, Interest, Desire, Action 5. Who developed the 'Equity Theory' of job motivation in the 1960's? J Stacey Adams 6. What does the financial abbreviation P&L stand for? Profit and Loss (Profit and Loss Account) 7. Who developed the ten stages of corporate life cycle, starting with Courtship and Infancy and ending in Bureaucracy and Death? Dr Ichak Adizes 8. The Ansoff matrix correlates what two aspects of business development from the 'new' and 'existing' perspectives? Products and Markets 9. In selling and communications, what do 'open questions' generally achieve? Open questions gather information, improve understanding, and build rapport by encouraging the other person to talk and explain things, including how they feel about things. 10. Albert Mehrabian researched and published a now widely referenced set of statistics for the effectiveness of spoken communications; what three types of communication did he identify and what percentages for each did he attach to each type in terms of the percentage of meaning (or understanding) that each communication type conveyed from person to person in his study? Mehrabian's
sleep. drink. relationships. What part of our brains typically handles process-type functions. Application of learning.research stated that: 7% of meaning conveyed is in the words that are spoken. etc). What does the accounting acronym FIFO mean? First In First Out (a convention for writing down the balance sheet value of assets of the same type . self-fulfilment. Belongingness and Love Needs (family. What is the correct ascending order of these human needs according to Maslow's Hierarchy of Needs: Esteem. One of the most effective and efficient forms of marketing is abbreviated to the initials WOM. 38% of meaning conveyed is in the way that the words are said (paralinguistic). law. about whom? A '360 Degree' feedback appraisal collects the views from people who work with the appraisee.shelter. etc). Bloom's Taxonomy of Learning Domains divides learning development into three main aspects: Cognitive. Enjoyment. what is it? Word Of Mouth 19. food. expenses which change according to scale of performance or usage or demand are known as what? Variable Costs 12.oldest are written-off first) 18. effectively anyone who comes into contact with the appraisee and who is happy to provide constructive feedback about the appraisee's strengths and areas for improvement 14. Safety Needs (security. 3. Belongingness and Love. reputation. Self-Actualisation (personal growth. Effect of application (or words to the same effect as these four definitions) 15. etc) 16. Transfer of learning. Self-Actualisation. Safety. etc). etc). What are the four levels of learning evaluation defined in Donald Kirkpatrick's model? 1. protection. status. 4. Biological and Physiological? Biological and Physiological Needs (basic life needs . responsibility. The '360 degree' appraisal method collects feedback from whom. In business accounts and financial reporting. affection. 11. about the appraisee. Affective and . What is the name of Ingham and Luft's model and theory which deals with hidden and open areas of knowledge about a person? The Johari Window 13. upline managers. peers. 2. according to brain theorists such as Katherine Benziger? Left Basal (left rear) 17. including subordinates. and 55% of meaning conveyed is in facial expression. Esteem Needs (achievement.
Unconscious Competence 29. Idealist. What are the 'Four Functional Types' within Carl Jung's theory? Thinking. Conscious Competence. Guardian. What are the four sequential stages of the 'conscious competence' learning model? 1. the fact that all ideas are welcome and to be respected (ie. Conscious Incompetence. 4. Cash Cow. Weaknesses." (or words to that effect) 30. Extraversion/introversion. sometimes the craziest-sounding ideas are the best ones). Skills 20. Sensation. Opportunities. greenhouse gas emissions) 28. what must be reduced in order for . The 'Big Five' personality dimensions. The financial ratio which divides a company's 'liquid assets' by 'current liabilities' is known by what popular term? Acid Test (or 'Quick Ratio') 24. Unconscious Incompetence. Who wrote the Seven Habits of Highly Effective People? Dr Stephen Covey 21.Psychomotor. Attitude. According to the Tannenbaum and Schmidt theory relating to delegation and team development. Intuition 27. With what was the Kyoto Summit concerned? Global climate change (in other words. What are the four main 'Temperament' types called within David Keirsey's Temperaments personality theory? Artisan. What is the '1st Law of Cybernetics' (aka the 'Law of Requisite Variety')? "The unit within the system with the most behavioural responses available to it controls the system. Conscientiousness. What does the SWOT stand for in SWOT analysis? Strengths. What three important things should be confirmed and understood before conducting a brainstorming ideas session? The purpose or aim of the exercise. 2. Problem Child and Star (or Rising Star) 23. Neuroticism. Agreeableness.. What are the four metaphorical terms used to describe products/services in Boston Matrix model according to market share and market maturity? Dog. 25. by which modern day psychologists believe every person's personality and behaviour tendencies can be measured are commonly abbreviated to the OCEAN acronym. Threats 26. 22. what does OCEAN stand for? Openness to experience. Rational/Rationalist 31. a time limit. 3. Feeling. what might these three aspects of personal development more commonly be called? Knowledge.
Abstract Conceptualization (thinking). Bodily-Kinesthetic .the team's area of freedom (and growth) to increase? The manager's use of authority 32. Storming. Active Experimentation (doing). Whose experiential learning theory comprises the learning styles named: Concrete Experience (feeling). including disciplinary and grievance matters. what are the basic minimum three stages required? 1. Since October 2004. and Reflective Observation (watching)? David Kolb 34.the term is generally attributed to Tom Peters (In Search Of Excellence. UK employers must follow a minimum process of three-stages for handling disputes with employees. sound. and YTheory (or Theory-Y) which is participative. delegating. What are Howard Gardner's seven (original) Multiple Intelligences? Linguistic (words and language). 1982) although it was probably part of a new management ideology first pioneered by a few bright American companies as far back as the 1940's 37. rhythm). 39. Performing 41. Large size hand-writing generally indicates what characteristics in the personality of the writer? Extraverted or out-going nature 38. Logical-Mathematical (logic and numbers). 2. the title is also the subject) 1995 book? Emotional Intelligence 35. and developmental (or words to similar effect as these two descriptions) 40. Have a meeting with the employee to discuss the issue. What is the management technique that is commonly abbreviated to MBWA? Management By Walking About (or Wandering Around) . Hold or offer an appeal meeting with the employee if required. autocratic and repressive. Daniel Goleman was responsible for popularising and defining what management and behavioural concept in his eponymously titled (ie. what did he call them and how are each of the two styles typified? X-Theory (or Theory-X) which is authoritarian. Bruce Tuckman's theory about team development uses what four sequential rhyming words to describe the four stages of a group's progression? Forming. What does the financial term ROI stand for? Return On Investment 33. Norming.. Musical (music. Douglas McGregor defined two main styles of management. 3. Write a letter to the employee explaining the issue. What is psychometrics? The science of measuring (or testing) personality type (or mental abilities) 36.
work itself.) . 50.. what are the The Four P's? Product. and Why.. Completer-Finisher. recognition. Where. Shaper. which of these are 'hygiene needs' (or 'maintenance factors') and which are true 'motivators': work conditions. doing) 44.') 47. responsibility. Social. In marketing. advancement. Economical. Kinesthetic/Kinaesthetic (three different learning styles or methods . What. Auditory. Interpersonal (other people's feelings). A lot of the traditional 20th century sales theory and training was influenced by the 1937 book 'How to Win Friends and Influence People'. What does VAK stand for in the learning styles theory? Visual. salary. Resource Investigator. Technological 46. and personal growth? Of the examples listed. Price. listening.seeing. advancement. work itself. company car. and personal growth. (or for particularly capable or intelligent respondents. company car. What are the names of the (nine) Belbin 'team roles'? Coordinator (was called 'Chairman'). Specialist 49. Intrapersonal (self-awareness) 42. meaning the initial sale of privately owned equity (stock or shares) in a company via the issue of shares to the public and other investing institutions 45. True motivators in the list are achievement. who wrote it? Dale Carnegie. Promotion. status. Monitor-Evaluator. What does the business acronym IPO stand for? Initial Public Offering. Implementer (was called 'Company Worker'). recognition. status. Plant. achievement. Spatial-Visual (images and space). hygiene needs are: work conditions. 'Tell me about. Place. 43.(body movement control). When. responsibility. Team Worker. What visionary management thinker wrote The Age Of Unreason and The Empty Raincoat? Charles Handy 48. How did you do? (Scores and grading have absolutely no scientific basis whatsoever . How. According to Herzberg's motivational theory. salary.it's for fun. What do 'open questions' typically begin with? Open questions typically begin with Who. What does the PEST stand for in PEST analysis? Political.
pretty good .you are probably a professor of management at Harvard 46-50 . A search tool is at the top of the page.0-10 .you've made an excellent start and you have some exciting and fascinating learning ahead of you 11-20 .you could run a biggish company or a small country and perhaps both 41-45 .you could run a small company or a biggish department and do a bit of part-time consultancy 31-40 .very good .outstandingly brilliant .you could run a small team or department and fair sized general store at weekends 21-30 .seriously impressive .unbelievable .you should be running the businessballs website Information about all of these subjects is on the businessballs website. .
Expand EDLP.. A Every Day Lower Prices Q Which management guru became known for his pioneering research on national and organisational cultures? A Gert Hofstede Q Which clothing brand was the first to introduce the concept of fashion store by day and bar by night in India? A Provogue Q Which Indian company has a customer relationship programme called Passport Programme? A Hero Honda Q Which company employees hundreds of thousands of American teenagers to popularise a new launch? A P&G Q Which company organises a Challenge Bibendum car show? A Michelin Q Project Tejasvani is an initiative by which company to empower its women employees? A Tata Steel Q Which tech (net) company organises a Codejam Competiton to find the best programming talent? A Google . Top Gear is one of UK's leading auto magazines) Q Which famous publication devised the Big Mac Index? A The Economist Q Retail giant Wal-Mart is known for its worldwide strategy of EDLP.Q Which management guru with a background in medicine wrote a book called the "Mechanism of Mind"? A Edward De Bono Q Top Gear. and which organization / company? A BBC Worldwide (Since its inception in 1993. is a joint venture between Bennett Coleman & Co Ltd. launched recently by Worldwide Media Ltd.
What does it stand for? A „destroy your business‟ i. Jack Welch asserted that there should be a new G. He named it dyb.Q Which billionaire is associated with the Open Society Institute which donates large sums to various organisations the world? A George Soros Q Which new advertising methodology was used by Sony to promote its show „Jassi Jaisi Koi Nahin‟ at Mumbai in November 2003? A 'Flash mob' where a few dozen people converged at Apna Bazar and chanted „Jassi Jaisi Koi Nahin‟. blow the damn thing up before the competition does. which brand had created an advertisement character called Terry Tate? A Reebok Q As the net gathered momentum.E. Q In 2003. Q “Nuts – Crazy Recipe for Business and Personal Success” (by Keven and Jackie Freiberg) is about which company ? A Southwest Airlines Back to Top .e. way.com.
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