Manage, Click, Learn!


Manage, Click, Learn! 2010
Your indispensable guide to this year’s 100 best learning sites on the Net

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Get the MTL Experience!

Manage, Click, Learn! 2010

This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is published with the understanding that the author and the publisher are not engaged in rendering legal, accounting, or other professional advice. If legal advice or other professional assistance is required, the services of a competent professional should be sought. Eric Garner, KSA Training Ltd, individually or corporately, does not accept any responsibility for any liabilities resulting from the actions of any parties involved. You may distribute this e-book freely as long as nothing in it is changed. You may not charge for this e-book.

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Get the MTL Experience!

Manage, Click, Learn! 2010

Introduction Hi! The idea behind this ebook is to give you a quick and easy entry to the wealth of FREE business learning material that‟s available in the year 2010 on this amazing phenomenon we call the Internet. I‟ve selected what I consider to be the best 100 sites on the Internet today for management and personal development, based on one simple criterion: the quality and quantity of FREE material they offer. The material you‟ll discover ranges from something as simple as a personality questionnaire, to something as detailed as a 383page book -full of ideas and advice. If you‟re a manager, trainer, or learner, and you‟re interested in developing your own skills, or those of your team, this book is like falling headfirst into an Aladdin‟s cave. At a rough count, I reckon there‟s over 1000 hours of training and development here. All waiting for you to explore and use. And the great thing is, it‟s all FREE! Of course, my problem has been not on what to include (that was relatively easy) but what to leave out. So, here‟s how you can help. If you know of a great management, training, or learning site that I‟ve missed out, just email me and let me know at my address below. Who knows, together we could produce a 1000-resource book. Now that would be something! Best wishes and good reading, Eric Garner ManageTrainLearn Page 3 of 107 Get the MTL Experience!

30. Big Dog and Little Dog's Bowl of Biscuits 19 14. Click. Accelerated Learning 10 5. Action Leadership 12 7. Anecdotage 15 10. 27. 18 Better Workplace Now 13. A Better Workplace 9 4. 36. 20. DWM Beancounter 31 Easy Training 32 Empowering Messages Entrepreneur 34 Evan Carmichael 35 Everyone Negotiates 36 11. Aimm Consulting 13 8. 17. Customer Service Training 29 24. Executive Planet 38 Ezine Articles 39 Fast Company 40 Fenman 41 First Steps Training 42 Games2Train 43 www. 33. 37. 21. 12Manage 8 3. 29. 24 19. 20 15. 33 28. Customer Service Manager 28 23. Accel-Team 11 6.managetrainlearn. Body Language Expert Brain Connection 21 Business Balls 22 Business Marketing 23 31. Basic Learning Systems Inc 17 Page 4 of 107 Get the MTL Experience! . 26. All Business 14 9. 1000Ventures 7 2. 34. Business Simplification Changing Minds 25 Citehr 26 Coaching2grow 27 22. 35.Manage. Discovery Health Channel 30 25. Be a Better Manager 16 18. Executive Coaching Studio 37 32. Learn! 2010 Table of Contents Introduction 3 Table of Contents 4 1. 16.

68. Human Resources About… 49 44. 78. Page 5 of 107 . Institute of Silly and Meaningless Sayings 50 45. Get More Done 44 Harvard Business School Harvey Mackay 46 Hello. 64. Click. 69. 76. 54 49. My Name Is Scott Human Links 48 58. 83 Self Growth 84 Targeted Learning 85 Get the MTL Experience! 43. 72. 62. 52. 54. Leadership Now 51 Leadership Tools 52 Leader-Values 53 Lessons in Lifemanship Management Help 55 Manager Wise 56 ManageTrainLearn 57 Marshall House 58 Mind Power System 59 Mind Tools 60 MIT OpenCourseware 61 mp3motivators 62 57. 63. National School Board Association 63 www. 46. 77. 70 65. 64 59.Manage. 75. 53. 55. 39. 71. 61. 60. 47 42. 48. 51. 47. 56. 79.managetrainlearn. 73. 70. 71 66. 41. 67. Learn! 2010 38. 45 40. Negotiation Enterprises Negotiator Magazine 65 New Conversations 66 Office Diversions 67 Patricia Fripp 68 People Alchemy 69 Penn State Psychology Personal Development Philip Humbert 72 Positive Club 73 Presentation Helper 74 Proven Models 75 Robin Sharma 76 Roger Dawson 77 Ron Kaufman 78 Salad Ltd 79 Silicon Beach Training 80 Skills Converged 81 Stressbusting 82 Success.

Test Café 86 The Change Agent 87 The Leadership Hub 88 83.Manage. 86. Value-Based Management 100 95. 91. Learn! 2010 80. 88. 89. Vark Learning Styles 101 Wilderdom 102 Workforce Online 103 Work Worries 104 Xage Consultancy 105 Zig Ziglar 106 www. 90. 99. 93. 97. Click. 81.managetrainlearn. 98. 82. 100. 85. The Logic of Success 90 The Manager 91 The Workplace Doctors Thiagi 93 Thinking Managers 94 Tickled By Life 95 Tom Antion 96 Tom Peters 97 Trainerbubble 98 Trans4Mind 99 94. The Improvement Encyclopedia 89 Page 6 of 107 Get the MTL Experience! . 96. 92. 92 87.

there‟s so much that it‟s the sort of site you reserve for a rainy Sunday afternoon when there‟s not much else to do. Learn! 2010 1.1000advices. And lots of fascinating original stuff too. Brilliant! Summary of Free Resources:  Colourful and original models of management  Series of colourful hyper-slides  Original ideas. The first impression you get of each site is the bright primary colours of the different models and the huge amount of fascinating information packed in. I was particularly attracted to models called “The Jazz of Innovation” and “The Tao of Business Success”.com Page 7 of 107 Get the MTL Experience! . connections and advice Site Home Address: and www. 1000Ventures New Wonder of the World What a great way to start this compilation! This site is the brainchild of Vadim Kotelnikov who describes his Ten3 Business E-Coaching site as “the world‟s number 1 inspirational business e-coaching resource”. Email Address: headoffice@1000ventures.success360. It links to two of his other sites at www. It‟s sure to brighten up your day. Don‟t ask me what‟s here because the answer is. It reminded me of an interactive mind map. In fact. Everything.

Learn! 2010 2. It‟s like an internet in an internet just for managers. Since you can add your own entries to the dictionary. 12Manage Rigour and Relevance I ferreted about on this site for quite a while trying to work out why it was called “12Manage”. and Korean). Only after more wandering around did I realize that in fact it‟s due to the 12 hubs around which the site is built. Chinese. a list of courses being run (to which you can add your own). Click. Japanese. and a forum. When I last looked there were over 1500 easy-to-access Email Address: info@12manage. These hubs are 12 management disciplines ranging from change through human resources and leadership to supply change and quality. the chances are the number is much higher by now. In addition to the dictionary.12manage.Manage. At first. models and theory. At its core is an A to Z dictionary of management Page 8 of 107 Get the MTL Experience! . Summary of Free Resources:  an A to Z dictionary of 1500 management terms  forum  news links. I thought it was because you can translate any page into any one of 12 languages (including Arabic. Site Home Address: http://www. This site is a formidable resource. there‟s also a management news section giving links to all the latest management www.

and “Measuring the Mirth”. tips. but it is full of great content for anyone interested in making their workplace a better place. describe_coworkers. Daniel lists the things you shouldn‟t say at work. Site Home Address: http://www. Then there are toolkit.html to the site address)  massive list of resource Page 9 of 107 Get the MTL Experience! . Where to start? Well. or trendy.Manage. A Better Workplace Making Workplaces Work Better I love this website which is the brainchild of Daniel Robin. “Nature‟s Leadership Lessons”. Learn! 2010 3. and tools sections. colourful. It‟s not www. Who said that work should be too serious anyway? Summary of Free Resources:  forum on workplace issues  e-letters and archive  huge selection of articles  self-evaluations  laugh-at-work features (add dontsayit. (my pick of which is the phrase: “That is so not going to happen”). But what makes me pop back to this site regularly is its irreverent series of Laugh At Work features. and Ways not to describe your boss (eg “The elevator is on the ground floor and he‟s pushing the down button”). Email: info@abetterworkplace.abetterworkplace. there‟s a 13-part series on leadership with sections such as “Knowing when to get out of the way”.html. and dysfirmations. senseless acts of immaturity (eg “Skip rather than walk”).

Learn! 2010 4. Musical. It did! Summary of Free Resources:  learning style profile. Accelerated Learning Free Learning Styles Test This is a lovely site. (Linguistic. There are 35 questions in the test which is very well-designed and shows the effect of your answers as you proceed. Click. It‟ll introduce you to the concept of Accelerated Learning for both adults and children and offers a free Personal Learning Style test based on the theory of Howard Gardner that each of us has one of 8 intelligences. and Naturalistic). Page 10 of 107 Get the MTL Experience! .acceleratedlearning. Email Address: als@acceleratedlearning. Visual. Inter-personal. eg “I keep a personal diary” and “I am a good talker with a well-developed vocabulary”. Site Home Address: www. The questions are all straightforward. Mathematical. I know that I am linguistic and so was curious to see whether the test would come out right.

com Page 11 of 107 Get the MTL Experience! .Manage. self-appraisal. and Interpersonal relations. Space utilization. Then there are detailed features on teambuilding. Accel-Team Advancing Employee Productivity There are some nice features on this site. productivity and team development  excellent and well-illustrated modules on teambuilding and motivation. Machine www. Learn! 2010 5. and employee development. Site Home Address: http://www. Email Address: sales@accel-team.accel-team. Summary of Free Resources:  pdf articles on coaching. One thing that‟s a bit different here is a set of Checklists. There‟s a history of employee productivity that will take you all the way back to the Pyramids. and coaching. did you know that the base of this huge structure is only 7 inches from being a perfect square?). plus some well-presented explanations of time management. They include Time utilization. motivation. (For example.

And that‟s why I think I like Brent Filson.actionleadership. Yes. Here Brent makes the point Email Address: brent@actionleadership. Learn! 2010 6.Manage. “From now on. courage. Action Leadership Brent Filson’s Leadership System It‟s funny how some management writers just do it for you while others don‟t. skills. leadership makes the elephant jump. see every leadership challenge as a way of having people increase their knowledge. and leadership abilities. For me. He goes on. tenacity. unlike management which involves simply the care and feeding of the organisational elephant. And to cultivate that perspective you need www.” I like the concept that management trainers and management training should be kind. It could be because he always seems to come up with a refreshingly new angle that just makes me think “but of course…” Take his article “Elephants Can Jump” for instance. Brent Filson does it and this is his website where you‟ll find his collection of management and leadership articles. Click. I‟m not too sure exactly why I like his Page 12 of 107 Get the MTL Experience! . I‟d willingly jump through hoops if he asked me. Summary of Free Resources:  insightful leadership articles.managetrainlearn. Site Home Address: http://www.

and Conveying Credibility. You‟re offered some examples of “always doing” this.managetrainlearn. Summary of Free Resources:  personal flexibility skills test  situational judgment tests  articles  quotes  newsletter. I took the test and was honest (I really was!) and this is how I scored: good at conveying credibility but improvement could be made in all other Page 13 of 107 Get the MTL Experience! . Motivation. Site Home Address: www. The final score will give you a feedback on areas such as Delegation. Then you score yourself. The website of Aimm Consulting gives you the chance to find out how good you are at influencing and leading. or “rarely doing” Email Address: webmaster@aimmconsult. Learn! 2010 7. There are 14 questions covering areas like “I explore with others different ways to accomplish goals”. Click. Aimm Consulting Performance Based Assessment Questionnaire One of the most attractive features of many management and personal development websites is the chance to assess your skills.Manage.aimmconsult. which are great starting points for further self-development.

There‟s advice on managing every aspect of your www. All Business Champions of Small Business This is an amazing site for anyone running a small business. There‟s everything you could possibly need to help you run an efficient business. Of course. but there is a huge amount of free material. Isn‟t the web amazing? Summary of Free Resources:  blogs  tip of the day  database of business periodicals. There are news reports. that‟s one million!) articles. This led me to a number of articles from which I chose Empowerment in the Context of Organisational Change.allbusiness. And there are special campaigns such as the one I followed called “6 for 06” where six businesses are followed for a period of six months. One in a million. I couldn‟t resist it so I looked up at random a leadership publication and chose Journal of Leadership and Organisation. including employment and HR and business plans. And sure enough there it was. many of the products on the site are only available through Page 14 of 107 Get the MTL Experience! . blogs. guides and tips. Learn! 2010 8.managetrainlearn.Manage. One that particularly caught my eye was a search directory of over 700 business publications containing over one million (yep. Site Home Address: Email Address: info@allbusiness. Click. Page 15 of 107 Get the MTL Experience! . Site Home Address: http://www. illustrate a learning point. tell that down the pub and see if they believe you! Summary of Free Resources:  a huge resource of anecdotes including business stories. It‟s absolutely crammed with anecdotes. Funny Stories If you‟re looking for an amusing story to add to a Email Address: editor@anecdotage. When I keyed in “Business”. there‟s a useful search button that allows you to fine-tune your search according to a category. name or keyword. or just to entertain friends at the pub. partly on the basis that the Japanese word for “poo” (unko) is an anagram of the word for “luck” (koun).Manage. the database came up with 493 stories. Now. perhaps more than you‟ll ever need to get to grips with. Koji Fujii who in 2003 marketed little pieces of gold-plated excrement as lucky charms.anecdotage. He sold over 2 million. Anecdotage Famous People. aphorisms. Learn! 2010 9. and amusing stories. Click. Fortunately. then this is the place to visit. How about this one pulled out at random? It‟s about Japanese businessman.

com www. There are also links to local resources around the UK. If you register and log in. It provides a list of industry sectors with links to their Skills Page 16 of 107 Get the MTL Experience! . It has 15 questions and delivers immediate feedback. Be a Better Manager Solve Problems. In the same way. Information. Click on a link and you get a diagram with individual lists of do‟s and don‟ts. People. and Financial Resources. Seize Opportunities.beabettermanager. showing how learning a skill related to levels of performance. Physical Resources. there‟s an online questionnaire to find out what your strengths and weaknesses as a manager are. Achieve Results The first thing you see on the Be a Better Manager website is a spinning wheel that breaks management into 6 key areas.Manage. These are: Strategy. This website is particularly useful for managers in the UK. Processes. Click. Lastly. Summary of Free Resources:  Checklists on best practice  Good links  Management questionnaire Site Home Address: http://www. Click on any of these and you get a selection of links. you can build your own personal collection of Email Address: info@beabettermanager. the checklists from the spinning wheel all link to the relevant National UK Occupational Standard.managetrainlearn. Learn! 2010 10.

Click. The test is designed to measure your English reading speed which for most people is slightly less than 200 words per minute. I made it to 354.managetrainlearn. Site Home Address: http://www. but who‟s counting? Summary of Free Resources:  reading test (add /bls/readtest.htm to the site address)  weekly business writing tips. Do You Know Your Reading Speed? If you want to find out how quick you read. and hey presto. All you do is click a start button when you begin to read a passage and then after 20 seconds a pop-up box stops you. Learn! 2010 Basic Learning Systems Inc 11. Note where you got to. it doesn‟t exactly test your comprehension.Manage. For the record. Of Page 17 of 107 Get the MTL Experience! . you‟ll find out your reading speed. then spare a minute or two for this easy test from Basic Learning Systems Inc. a business communications company run by Gloria Email Address: www.basic-learning.

Tom‟s aim is to create better workplaces.managetrainlearn. I‟ll let him take up the story:” Imagine a workplace where everyone is fully engaged. Imagine its passion for serving customers. Where teamwork comes naturally.html to site address)  difficult dozen help zone  instant feedback report  awful bosses hall of fame  article reprint Email Address: webmail@tomterez.betterworkplacenow. “value-added”. Imagine its ability to attract and retain talent. “envision”.” Page 18 of 107 Get the MTL Experience! . Just be sure you know what reaction you‟ll get if you suddenly interrupt the chairman‟s speech with cries of “Bingo!” Summary of Free Resources:  buzzword bingo (add /bingo/index. to compete. Click. Imagine the innovative power of such an organization. just imagine! One of the fun ideas on this site is Tom‟s set of free buzzword Bingo cards. Where people eagerly use their brainpower. Site Home Address: http://www. Learn! 2010 12. Imagine the sense of mission and spirit of fun. to thrive. Better Workplace Now Free Buzzword Bingo Tom Terez is a man with a mission and this is his website. Where kindness rules. You simply take this card to your next meeting and see if you can mark 5 buzzwords in a row. This is a card of 25 squares on which is printed a buzzword eg “empower”.

com/~donclark/ Email Address: donclark@nwlink. It‟s still as good as ever. definitions of learning terms. Summary of Free Resources:  a massive resource on performance. It‟s a massive resource and a lot of it is original.Manage. The History of Training Don Clark is the mastermind behind this formidable resource on everything to do with training and learning. the art and science of leadership. learning. is The History of Training. By the way. Amongst the goodies are: current training news. It‟s the best around. Site Home Address: http://www. leadership and knowledge. and performance management. But the one feature I remember from years ago when I first came across this site. and still look Page 19 of 107 Get the MTL Experience! .com www. You‟ll take a journey from Lao Tzu‟s Ancient China via Plato and Socrates in Ancient Greece through medieval guilds to e-learning. Learn! 2010 Big Dog and Little Dog's Bowl of Biscuits 13. Don has a big German shepherd dog and a smaller companion.managetrainlearn. Click.nwlink. in case you‟re wondering about that title. the learning process.

managetrainlearn. and friendly gesture. So. Cue: open smile. Practical Applications. Body Language Expert Understanding Body Language and the Signals BodyLanguageExpert contains over 60 articles written by experts who continually update and add new content. Personal Interaction. relaxed stance. There are 7 topic areas: Ask Our Experts. Click. I learnt how to use my body language at job www. and how to convey sincerity and warmth with my face and gestures. in one tour of this site. why mobile phone shop staff don‟t use desks. Summary of Free Resources:  Articles on all aspects of body language Site Home Address: Page 20 of 107 Get the MTL Experience! . The Basics. Parenting and The Business World.Manage. Gender Learn! 2010 Email Address: janem@bodylanguageexpert.

A to Z glossary  animations  free half hour online course. a series of articles on things like how we remember and why we forget (I now know exactly where a new face is stored in my head). Then you can view nicely-designed animations which uncover what goes on in your Email Address: webmaster@positscience. You‟ll learn curious facts such as why we have to scratch an itch and why phone numbers in America are 7 digits long. brain teasers. Site Home Address: http://brainconnection. brain Page 21 of 107 Get the MTL Experience! . such as why you conceive a word in one part of your brain and utter it from another. quiz. to be honest.managetrainlearn. Brain Connection Brain Buzz This is a fabulous site on everything to do with the brain. You can play Bumper Cows. There‟s a weekly brain bender to test your knowledge (which I got wrong!). the thing that always draws me back to this site is its collection of Brain Teasers. Click. It‟s like a couple of hours doing press-ups down the brain gym! Summary of Free Resources:  articles.positscience.Manage. illusions. and a set of 29 images that dissect the brain as if you were there with a scalpel! But. Learn! 2010 15. Sound Sequence or Dunk www.

There‟s a fun test that Alan calls “Big Boys Test” where you have to insert the names of cars into a www. explaining how to read personality from your handwriting. this is all free.businessballs. It‟s absolutely huge and covers everything you could ever need on training. models like those from Maslow. It even has a graphology test. induction training checklists. feedback forms.Manage. Shall I go on? I‟ve barely scratched the surface. exercises and icebreakers  motivational and amusing posters  file tools and materials  puzzles. Learn! 2010 16. It has all the familiar. multiple intelligence tests  training models  and much more too numerous to mention. and not so familiar. the tree swing cartoons. Site Home Address: http://www. and Aesop‟s fables. management and business. Where Alan got the time from to produce all this beats me. Business Balls Great Balls of Fire This is Alan Chapman‟s mega Page 22 of 107 Get the MTL Experience! . appraisal forms. And templates of resignation Email Address: ac@alanchapman. time management planners. So just go and enjoy it! Summary of Free Resources:  teambuilding activities. But while others charge for a fraction of what‟s here. quizzes. Click.managetrainlearn. McGregor and McLelland. a glossary of training terms.

Government. Call Centre. as well as in categories such as Education. It comes from Business Training Media who offer onsite courses and a big catalogue of training materials. Corporate Meetings and Incentives. Click.managetrainlearn. Learn! 2010 17. and The Deal. The free professional trade magazines on offer include: Human Resource Executive. Site Home Address: Page 23 of 107 Get the MTL Experience! .com Email Address: info@business-marketing. Internet. Take them while they‟re on offer! Summary of Free Resources:  free video previews  newsletter tips  free magazine subscriptions  management articles. Business Marketing Free Magazine Subscriptions Here‟s a free offer of trade magazines in both professional subject areas like Human Resources and Sales and www. and Transportation. A specific area like the Internet offers 33 different publications ranging from Application Development Trends to eWeek and HP World Magazine.

Click. a busy manager‟s complexity audit. Summary of Free Resources:  E-book called “Success with Simplicity”  toolkit of materials  monthly e-zine. Business Simplification Simple Really This is Australian David Brewster‟s site devoted to ways of simplifying a Make It Simple This is what David says: “Cost reduction has been a central focus in most businesses for many years now. Complexity imposes its price on organizations as a whole and on each individual within them: managers and staff and even customers. Site Home Address: http://www. The only way to deal with it is to focus more effort on simplicity.Manage. Learn! 2010 Page 24 of 107 Get the MTL Experience! Email Address: enquire@businesssimplification. Yet there is one hidden area of cost which has rarely been addressed: www. and a set of paperclip templates to keep the campaign fresh in your mind.” When you register here you get a free toolkit including a meeting planner.businesssimplification.

Learn! 2010 19. No need to apologise. hooked on the thrill of Email Address: contactus@changingminds. He‟s compiled a huge resource of interconnected websites covering the whole gamut of learning models and www. Feel and Do I am full of admiration for the author of this site. David apologises that his creations are done in his spare time. techniques. improvement encyclopaedia. an engineer who needs to connect theory to practice. Site Home Address: http://www. he is first a learning junkie. and business articles.changingminds. second. The sites include: changing minds. Changing Minds How We Change What Others Think. and explanations.Manage. They probably account for over 3500 web pages of industrialstrength knowledge. creating minds. Page 25 of 107 Get the MTL Experience! . Click. quality toolbook. In David‟s own words. You‟re what the web‟s all about. Well done! Summary of Free Resources:  forum  blog (with nice references to his family and friends)  huge collection of disciplines. principles. David Straker. and thirdly a teacher who loves to pass on the aha‟s of what he knows. Believe. Page 26 of 107 Get the MTL Experience! . and Sales/Marketing. “everything is available to everyone at no charge. It‟s the brainchild of Sidhartha Roy who founded the network back in May 2004 with the sole mission of helping improve organisational business management. One of the beauties of the network is that it allows exchanges of real-world business situations rather than just straight theory. ideas and resources. Learn! 2010 20. Operations. Citehr Improving Organisations The CiteMan network is one of my favourite resources. The network now has hundreds of thousands of members from India where it is based to every corner of the world.citehr. Legal. Each is a goldmine of information. There are 7 networks – Finance. When I last looked there were over 50. Site Home Address: http://www. HR. and Jobs.Manage.000 downloadable resources. www. As Sidhartha Email Address: info@citehr. use it well!” Summary of Free Resources:  massive network of management.

coaching2grow. Click.Manage. You can use it as a standalone coaching tool or as a supplement to working with a live coach. As you work your way through the topics. Managing yourself better. Learn! 2010 21.managetrainlearn. One exercise you can do on your computer screen is to identify your top 10 personal strengths from a long list. Why employ a coach when you can do it all yourself? Summary of Free Resources:  Personal growth workbook  Strengths inventory  18 sets of quizzes Site Home Address: http://www. and Influencing a tough Page 27 of 107 Get the MTL Experience! . you can make notes on your thoughts and plans in a Personal Growth Workbook. There are also 18 self-assessment quizzes to assess your own performance and suggest areas for change. Working with difficult Email Address: www. Coaching2Grow covers most of the topics and issues that managers discuss with coaches including: Leading others. Coaching2grow Online Executive Coaching for Managers Coaching2Grow is an online coaching resource for managers. They range from Feedback to Musts and Shoulds and Enemy No 1.

and that lengthy waiting times are still the top frustration of customers.customerservicemanager.Manage. What else? Well. In a short visit. Tests. And a series of useful Page 28 of 107 Get the MTL Experience! . I learned that the average European consumer spends 2 hours 3 minutes a week dealing with customer services. such as Customer Service Job Descriptions. Surveys. reviews.managetrainlearn. Click. that people in Poland are the most satisfied with customer www. Summary of Free Resources:  Magazine subscriptions  Articles on customer service  Service topics Site Home Address: http://www. There are tons of great information on this site. Learn! 2010 22. There‟s one of the biggest lists of customer service articles I‟ve seen. there‟s a great free magazine and technical document subscription service with 16 products offered. Customer Service Manager Are You Being Served? Customer Service Manager describes itself as “the web‟s leading community for customer service professionals – bringing you Email Address: info@customerservicemanager. and Scorecards. articles and resources to help improve customer service worldwide!” It‟s an e-magazine for Customer Service Professionals. Email Address: info@telephonedoctor. On the link below. Customer Service Training Deliver Today. and expertly presented by Nancy herself. Summary of Free Resources:  newsletter  video previews. Where you come when you‟re sick of customers. Click.servicetraining. Amongst my favourites are: “Exploring the Rudeness Matrix”. perhaps? No. to the point. you‟ll find 16 free previews of the videos. it‟s a smashing site run by Nancy Friedman. “Five Forbidden Phrases”. They‟re all hard-hitting. Site Home Address: http://www.Manage. who‟s put together a library of video programmes on customer service. seriously. and “From Curt to Courteous”. See Results Tomorrow This is the Telephone Doctor or Customer Service Training site. Learn! 2010 Page 29 of 107 Get the MTL Experience! . Page 30 of 107 Get the MTL Experience! ." There are 10 statements with which you strongly disagree. you can succeed no matter what”. The first statement is: “Heredity determines most of a person‟s personality” and the last one is: “If you set realistic goals. or strongly agree. Learn! 2010 24. to Perfectionism. pop over there). Discovery Health Channel A Test of Your Communications Skills If you‟re into self-assessments. "A locus of control orientation is a belief about whether the outcomes of our actions are contingent on what we do (internal control orientation) or on events outside our personal control (external control orientation). the Locus of Control and Arbitration test. Now off you go! Summary of Free Resources:  free personality tests. (They‟re all taken from the Queendom site.html Email Address: info@discovery. You can get 31 free Basic Personality tests on this site.Manage. partially agree/disagree. Procrastination and Type “A” Personality tests. agree. so if you want more of the same. Here‟s an example of what you‟ll face in one of the set. ranging from Your Anger profile. here‟s a true feast. Click. through Communications Skills. The preamble explains: This test assesses your locus of control orientation and your attribution style. Site Home Address: http://health.

Dave Marshall‟s Bookkeeping course fits the bill nicely. Acemoney Lite. Click. Onestep Accounting. and Financial Statements. You‟ll find links to the Open Office suite of programmes. reassuring and conversational style. Checkmate Plus. Big E-Z‟s free trial version. Learn! 2010 25. All this should put you in your accountant‟s good books! Summary of Free Resources:  free bookkeeping course  links to free financial software.managetrainlearn. you can also sign up for Dave‟s other courses (eg Special Journals. The General Ledger and Journals. Site Home Address: http://www. so a good free course on all things accounting is right up my street. I don‟t feel I‟m being talked down to and there‟s no Page 31 of 107 Get the MTL Experience! . DWM Beancounter We Count While You Manage I‟m a bit of a duffer where accounts are concerned (thank goodness for a good accountant!). He has a nice friendly. Lazy8 Ledger. and many more.Manage. covering stuff like Debits and Credits. As well as viewing this free Email Address: www. and Merchandise Inventory) as a guest and get the first lessons free. Payroll. There are 7 lessons in the course. There‟s another great free service that Dave offers: links to free business software.

And You Think Strawberries Are For Eating! Most management speeches tend to fall into two types: the formal ritual. as in the annual statement to the board. It‟ll have you smiling to yourself one minute and nodding in agreement the next.managetrainlearn.easytraining. Learn! 2010 Easy Training 26.Manage. or the Email Address: info@easytraining. And just hope that you have a leader who can similarly rise to the occasion next time he or she is in front of a microphone! Summary of Free Resources:  articles  customer service presentation script. (check out the almost imperceptible presentation techniques that are used). as in the awards presentation or retirement bash. It works on many levels. Click. and it‟s a unique learning experience. it‟s a great template for a superb presentation. (Lavenson was president and chief executive of the prestigious Plaza Hotel in New York). It‟s an astonishing testimony to an inspiring www. (You guessed: I like it!) Just read it. Site Home Address: http://www. Prepare then to be captivated by a wonderful presentation from James Lavenson to the American Marketing Association that fits neither of these Page 32 of 107 Get the MTL Experience! .

managetrainlearn. Site Home Address: http://www. But what is a bit special about this site is the collection of 83 empowering audio messages from some of the top positivity speakers in the USA. Email Address: zev@empoweringmessages. cartoons. a huge collection of positive news stories. Learn! 2010 Empowering Messages 27. Free Empowerment Chats This is an uplifting site that should put you in a good mood. You‟ll be able to listen to Jack Canfield on “The Power of Studying Success”.Manage. if that doesn‟t brighten your day. Page 33 of 107 Get the MTL Experience! . Lisa Jimenez on “The Power of Conquering Your Fear” and Greg Reid on “The Power of Now”. There are empowering stories. It‟s all about empowerment (aka positivity). and some really inspiring www. there‟s no hope for you! Summary of Free Resources:  audio messages.

As if all that weren‟t enough. Now all you have to do is count your first million! Summary of Free Resources:  newsletters  business tools  calculators  an A to Z of small business terms  topics. There are ideas galore on what kind of business to make money in. Entrepreneur Make It Big In Business The Entrepreneur website is the shop window for the Entrepreneur magazine which is an American magazine sold off line from most bookstalls and booksellers.managetrainlearn. there‟s everything you could possibly need to know on starting a business. features. As the title implies. there‟s heaps of it here. from finding an attorney to engaging new staff. And there‟s a hand-holding guide to managing and growing your Page 34 of 107 Get the MTL Experience! .com www. Site Home Address: http://www.Manage. Learn! 2010 28. Click. it‟s aimed at start-up and home-based businesses and if it‟s advice you‟re after. from raising money to taking time off. and magazine. For a start. from home-based businesses to franchises.entrepreneur. there‟s an A to Z encyclopaedia of small business Email Address: feedback@entrepreneur.

Summary of Free Resources:  Videos on famous entrepreneurs eg Steve Jobs  Blog network  Template downloads. eg Partner Questionnaire  Tools and guides  Entrepreneur advice  Free downloads. Learn! 2010 29. Site Home Address: http://www. These include videos. you‟ll find a treasure-trove of resources for entrepreneurs. Evan Carmichael Motivation and Strategies for Entrepreneurs If you‟re an entrepreneur looking for help. there were 348 items.managetrainlearn. including Creating a Mission Statement to Maslow for Entrepreneurs to Start Up Capital Strategies.Manage. articles. Evan Carmichael is a Toronto-based entrepreneur who has his own communications group. and advice. and a page of unique resources supplied by contributing experts. On this site.evancarmichael. Click. He succeeded at the early age of 19 with his own software company and now his passion is to pass his secrets on to others. Email Address: info@evancarmichael. this is the site for you. At the start of the year. Page 35 of 107 Get the MTL Experience! . bios of famous entrepreneurs.

Who. for instance.You’ve Got To Be Kidding This is Peter Barron Starks‟ site. a monthly Page 36 of 107 Get the MTL Experience! .Manage. which he calls: “your premier resource for sharpening your negotiating skills”. I‟ll eat my hat.managetrainlearn. But what caught my eye was his list of over 60 short sharp negotiating gambits. They‟ll catch your attention too because they‟re very much to the point and memorable. Click. There are lots of free resources here on negotiating. If these gambits don‟t turn you into a powerful Email Address: info@pbsconsulting. It‟s not hard to see why. Summary of Free Resources:  www. newsletters and collection of negotiation gambits  negotiating style self-assessment. Learn! 2010 30. including a test of your negotiating style. or “Appealing to Mother Teresa” which is a cunning message for help that only a hard-hearted person could refuse. would forget “YIKES You‟ve Got to be Kidding” which is about expressing surprise to your opponent. and incisive articles. Everyone Negotiates YIKES . Site Home Address: http://www.

Site Home Address: http://www. One of the free goodies on offer is a 5part email course called “The Top 5 Secrets of the Most Successful Executives”.com Page 37 of 107 Get the MTL Experience! . Learn! 2010 31. Beats those long journeys to training courses! Summary of Free Resources:  articles. After the first part which is an Introduction. then “Great Communication Skills are Part of the Top Executive‟s Armoury”.com Email Address: sean@executivecoachingstudio. Executive Coaching Studio Free E-Course for Executives This is an executive coaching website run by Sean McPheat. you get “Making Things Happen”. The 5 parts arrive in succession in your email box and because of Sean‟s laid-back.managetrainlearn. friendly style are easy to read and easy to www.Manage. followed by “Understanding Others” and ending up with “Seeking Good Counsel”. Click.executivecoachingstudio. newsletter  email course for executives.

what to wear. The site works like a wiki. and etiquette. suitcase. Learn! 2010 32.managetrainlearn. Plus for each country. you get advice on: negotiating tactics. making appointments.executiveplanet. Click. and conversational do‟s and don‟ Page 38 of 107 Get the MTL Experience! . For each country. meaning you can register and update articles. and hotel booking. this site is an essential companion to your airline tickets. Its main feature is a guide to business culture when negotiating in 49 different countries. you‟ll get advice from an expert along with facts about laws. www. how to address people. Site Home Address: http://www. Executive Planet Cross-cultural Training If you do business around the Email Address: info@executiveplanet. Summary of Free Resources:  Details of how to communicate in 49 different countries from Argentina to Yemen. culture.

For me. there are all the categories you could wish for if you are looking to extend or update your knowledge. Ezine Articles Ezine Articles for Authors I had to include an article directory in this compilation simply because of the huge amount of material you‟ll find on any one of these sites. In the business Email Address: info@ezinearticles. It has over 100. you‟ll find Leadership. This site is mind-bogglingly massive. What makes Ezine Articles the best of a big bunch is that it doesn‟t just allow anyone to stick any article on its site.ezinearticles. Here are a couple of statistics. I‟ve spent many a valuable hour or two here and come away with ideas that would make my head burst. the best article directory by far is Ezine Articles. run by Christopher Knight. and Creativity. Goal Setting. Communication. Click.000 authors (also probably growing all the time). In the Self-Improvement section.managetrainlearn. And over 25. Coaching. Teambuilding. Site Home Address: http://www. and Top 10 Tips. It reviews everything that it archives which means you‟ll get only good stuff. Motivation. The list just goes on and on. including: Customer Page 39 of 107 Get the MTL Experience! . Learn! 2010 33.000 articles (and probably growing all the time).Manage. Change www. Presentation. Negotiation. See you in a couple of hours‟ time! Summary of Free Resources:  massive article directory. Time Management.

com Page 40 of 107 Get the MTL Experience! . All in all. But that‟s nowhere near all they do.managetrainlearn. But on the site you can see the current edition for free and read selected articles. Learn! 2010 Email Address: pr@fastcompany. The one I like most is Fast Take. Fast Company How Smart People Work Fast Company is one of the original business information websites. Fast Company is a monthly business print magazine that you can subscribe to. Essentially.fastcompany. Then. For a start. which is a weekly roundup from the Web. a fast feast. and a series of slide shows which includes: Six Jobs That Won‟t Exist in 2016 (I‟m www.Manage. For those of us too busy to spend every day surfing. a directory of businesses in your area (States only unfortunately). You can also browse their massive archive of past copies. Summary of Free Resources:  newsletters  tools you can use  the corporate shrink agony aunt  portraits of the future  slide shows. there‟s the Fast 50 which are 50 portraits of businesses that are writing the history of the future. I first came across it many years ago when the Internet was still relatively small and it‟s nice to report that it‟s still going strong. you can subscribe to some very useful newsletters. Site Home Address: http://www. of course. Click. mine‟s not there) and Top 10 Bosses From Hell.

Recruitment.fenman. and an exercise on identifying employees with Email Address: service@fenman. The beauty of this site is that you can access all Fenman‟s offline products and at the same time instantly download free samples. Click. this is what I did. Fenman Your One-Stop Shop For All Your Training Needs Fenman is a UK company with a long and successful record of creating training resources for management and personal development. an Induction There‟s so much information that if you downloaded everything that‟s available. That took me to a page with 8 big products of which I was able to download samples from 4.managetrainlearn. Selection and Learn! 2010 www. Site Home Address: http://www. How to run an Assessment Page 41 of 107 Get the MTL Experience! . I clicked on just one of their 25 categories. called Danger – Talent Zombies! Thank you. As a result I had free access to over 70 pages of really excellent material including an exercise on Tackling Bullying. As an example. They are now a formidable presence on the Web. Fenman! Summary of Free Resources:  huge range of training products with many free samples. you‟d have a huge library of valuable material.Manage.

com Email Address: rbenson@firststepstraining.managetrainlearn. First Steps Training also provides a (paid) service where they will email you an exercise within 3 days to suit any specification you give them. Summary of Free Resources:  team games  performance builders webcasts  free training activities  team effectiveness questionnaire. Incidentally. Just pop on over and try them for yourself. I won‟t tell you what you have to do in these games (they‟re far too complicated).com Page 42 of 107 Get the MTL Experience! . Click. For example. Site Home Address: http://www.firststepstraining. how about “The Great Mississippi Lizard Egg” or “Moonball” or “Wampum” ? Even the names are original.Manage. First Steps Training Put Life Back Into Your Employees I‟m a sucker for new team games and I‟ve included this site because many of the free activities listed here I‟d never come across before. Learn! 2010 www.

Manage. and design makes you really believe you‟re on a TV quiz show. Certification games. There are 6 categories of games: Video games. I gave Quiz show a go and chose Sexual Harassment as my subject.games2train. Click.managetrainlearn. Quiz shows. Games2Train Serious Training In a Game Environment Wouldn‟t it be fantastic if we could get kids to be so enthralled with learning that they missed mealtimes. Great fun! Could this be the way our kids really will learn? Summary of Free Resources:  samples of Flash-based training games. I scored quite well and I certainly Page 43 of 107 Get the MTL Experience! . Learn! 2010 37. Email Address: info@games2train. You can try out all of the categories if you have Flash installed. The questions are the usual range of multiple choice and true or false but the graphics. Flash games. Site Home Address: http://www. and Phone games. I then got to choose who I wanted to be and who to play against and the game started. TV and other distractions? That‟s the aim of Marc Prensky who‟s authored a book along these lines called “Don‟t Bother Me Mom – I‟m Learning” and has created this website where the main form of training is playing games. Multiplayer www.

It‟s a way of working out how much time you spend on the 11 main areas of your life: from employment. of course.getmoredone. here‟s one from Pace Productivity. if you‟ve got the time to read them! Summary of Free Resources:  time tabulator  quotes. Page 44 of 107 Get the MTL Experience! . to family. the site offers 10 time tamer Email Address: mark@getmoredone. sleep and TV and so on.managetrainlearn. In addition to the time tabulator.Manage. and research on time management. some research into the top time wasters. That‟s. When you‟ve allocated your weekly hours. Get More Done A Free Time Tabulator In case you don‟t know what a time tabulator is. and interesting time management www. Learn! 2010 38. You can also enter your ideal profile to see where you want to be. you can see a pie chart of how well you do compared to others. tips. Site Home Address: http://www.

that Thomas Watson of IBM brought out the company‟s first computer as early as 1952? Or that Henry J.hbs. there will be some unfamiliar names on the list. Learn! 2010 Harvard Business School 39. Gilbert Colgate.html Email Address: www. Heinz started peddling his family‟s home-grown produce at the age of 8? Work hard and you might be in next century‟s list! Summary of Free Resources:  biographies of 1000 business Clarence Birdseye. but most people will recognize people like Elizabeth Arden. and Hugh Hefner. Click. For non-Americans. There are brief but fascinating bios of each leader. Did you know. Are These the Greatest Ever Business Leaders? Here‟s a run-down of 1000 of the greatest American business leaders of the 20th century.Manage. Site Home Address: Page 45 of 107 Get the MTL Experience! . for example.managetrainlearn.

If you want to know what I mean. Learn! 2010 40. he‟s just a great Page 46 of 107 Get the MTL Experience! .managetrainlearn. read the articles on this website. And he packs a big message in the shortest possible space. You just have to read his stuff. Yep. For a start. (Harvey knows we‟re all curious deep down). just like the titles of his books (one of which “Swim With the Sharks Without Being Eaten Alive” is behind our sub-heading above). Then there‟s the content. Many of these articles kick off with fascinating stories of successful business leaders or managers. the headings of these articles are immediately grabbable. I reckon you‟ll learn a lot from this site. Or “Some squares are really sharp”.com www. But I keep a special place for Harvey Mackay. And then he draws some universal truths out of these stories that help us take home the Email Address: harvey@mackay. Click. Or how about “Say thanks before it‟s just a memory”. Site Home Address: http://www. Harvey Mackay Survive A Swim With the Sharks There aren‟t too many gurus in this list of the top 100 Management and Personal Development websites. Finally. There‟s “The heart of education is the education of the heart”. Enjoy! Summary of Free Resources:  management articles.mackay.Manage. It‟s just that he tells such a good story.

Scott is still young. Summary of Free Resources:  Over 700 articles on making an impact Site Home Address: http://www. he also has a nametag tattooed on his Page 47 of 107 Get the MTL Experience! . and has made a brand out of a nametag. Many of Scott‟s themes really chime with me. has a suite of websites. It underlies his Hello. Click. I was going to say that a great future awaits Scott Ginsberg. Hello.managetrainlearn. And then I realised that this isn‟t true. you should create fans. but he has already written 7 books. If you can‟t get enough of Scott on this site. Here you‟ll find what must be the biggest selection of articles related to Approachability anywhere. My Name is Scott website. My Name Is Scott Stick Yourself Out There In my review of this www.) The theme behind Scott‟s ideas is Approachability.Manage.hellomynameisscott. One of them is the idea that you shouldn‟t create Email Address: scott@hellomynameisscott. (Apparently. is a regular columnist. There are over 700 of them. Another is his comfort around using modern technology to build customer relations. take a look at his other video site and consultancy site. He‟s already got a great present! OK. Learn! 2010 41. launched his own interactive TV.

com Email Address: query@humanlinks. use it. Human Links The Only Indian Portal On HR Development This is a lovely Indian website that provides a wide range of services for human resource professionals. Click. Summary of Free Resources:  management articles  tests  forum. links. forum. Wherever you www. Learn! 2010 42. a wide range of managerial tests (eg Manager in a Fix). thinking skills to job satisfaction) and some general knowledge tests. (from training needs to Page 48 of 107 Get the MTL Experience! . Site Home Address: http://www.humanlinks. a range of audits. Amongst the many free goodies on offer here (along with the articles. news and jobs) are a wide set of personality tests.

As with all About Email Address: info@humanresources. Susan takes you through 4 main areas: HR Basics. Motivation. and the latest updates. Learn! 2010 Human Resources About… 43. Click. Summary of Free Resources:  Learning style profile  Free policy samples. then you‟re in for a great treat. the “must reads”. Employing People. About – as the name suggests – is a multi-channel site that gives you an encyclopaedic tour of a wide range of topics. and Teambuilding.about. Employee Recognition. To help you through this wealth of Page 49 of 107 Get the MTL Experience! . checklists and forms  Interview tips  Job descriptions  Free email classes. there are free 5-week email classes. Free Learning Styles Test If you haven‟t yet become acquainted with the About concept.Manage. Throughout the channel. Managing People.about. you‟ll find topics on Change Management. and Success at Work. Site Home Address: http://humanresources. there are links to the most popular sections. Performance Management. Management/Leadership. They start with 19th Century History and end up with www. Communications. On the way they tackle Human Resources with guide Susan Heathfield.managetrainlearn. here including “Recruit and Hire the Best”.

btinternet. here‟s my favourite cliché: “He was in and out like a yo-yo”. a way to curse colleagues using pirate-speak (I kid you not!) and a Babel translator telling you what various professional people really mean behind the words they say. ISMS Babel translator  carparktivity stickers. but great fun. albeit with a serious purpose. Site Home Address: http://www. Summary of Free Resources:  bullshine generator. a list of hilarious workplace clichés. black-spotted pigeonfoot!” Odd.Manage. Institute of Silly and Meaningless Sayings Bullshine Generator Here‟s some light relief.htm Email Address: Isms2002@btinternet. For example. For a flavour of each of these. Click. roll of honour and list of “bored” members. and my favourite pirate curse: “What care I. you can become a member of the institute and learn about the institute‟s history and purpose. ISMS curser. a Bullshine generator for producing management speak. Learn! 2010 44. It‟s the website of the Institute of Silly and Meaningless Sayings (author unknown but probably someone by the name of R Pottinger!) Part of the spoof is that it is set up as a legitimate institute and thus lampoons some professional institutes that take themselves far too seriously. thou my favourite bullshine phrase: “Has anyone seen my random data-stream analyser?”. There‟s a swipe at management models. The purpose of all this fun is to highlight some of the silly things we do and say in the Page 50 of 107 Get the MTL Experience! . There‟s a coat of arms (motto: Back to Quo Vadis).managetrainlearn.

managetrainlearn. The other valuable feature is a reading room where you can read excerpts from some of the best management books around. there‟s a feature called Leadership Minute. articles and a Email Address: comments@leadershipnow. This is a series of short one-minute reads on leadership subjects. Take a daily dip. Click.leadershipnow. They include: “Thirteen Mistakes of Leadership” and “First Class Noticers”. But there are 2 features that make this site just a little bit Page 51 of 107 Get the MTL Experience! . They include: Brian Tracy‟s “The 100 Absolutely Unbreakable Laws of Business Success” and Blaine McCormick‟s “Ben Franklin‟s 12 Rules of Management”.Manage. Learn! 2010 45. Leadership Now Building A Community of Leaders There are a number of familiar features on this site such as leadership quotes. Site Home Address: http://www. For a start. Summary of Free Resources:  leadership articles  newsletter  book www.

Manage, Click, Learn! 2010


Leadership Tools

A Free Thank you Here‟s something free that nobody else offers! An ecard message service for team members who‟ve done a good job or who need cheering up on a tough assignment. This site gives you 20 e-cards to choose from. There‟s one on Achievement, Integrity, Great Job, down to Well Done. All you have to do is jot down who you want to send the card to with your message, and bingo! off goes the card. It might be a bit cheesy for some, but there‟s no excuse any more for not letting your people know how much you appreciate them! Make sure you check out all the other free items on this site, such as a free copy of Oliver Swett Marden‟s success book, “Pushing To The Front”, interviews with top leaders, e-zine, and a range of leadership tools. Summary of Free Resources:  success e-book  tools for leaders, eg business planning toolkit  coaching course  articles and quotes  teambuilding exercises  ecards. Site Home Address: Email Address:

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Manage, Click, Learn! 2010



Valuing Leadership This is a very useful site. It‟s been put together by Mick Yates and is built around the idea of 4 E‟s of leadership: Envision, Enable, Empower, and Energize. You can watch various slide shows explaining this framework and learn how they apply to 5 leaders of the 20th century, including Gandhi and Pope John XXIII. On top of all this, there are 300 themed articles on leadership, 350 links, 200 magazine features, 400 book references, and 500 quotations. Now that should keep you quiet for a few days! Summary of Free Resources:  slide shows  leadership self-assessment  leadership articles  quotations  book references. Site Home Address: Email Address:

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Manage, Click, Learn! 2010


Lessons in Lifemanship

A Course in Lifemanship This is an interesting site in which Bryan Bell attempts to explore what the meaning of lifemanship is. Bryan says that Lifemanship is like seamanship. Just as seamanship is defined as the ability to navigate the seas, so lifemanship is about navigating human relationships. It‟s about getting the skills that strengthen our relationships, making them more enjoyable for us and avoiding the self-defeating actions which make life a struggle. The course is split into 7 parts, including: How to improve relationships; how to get a job; how to find potential employees; and how to share success and motivation. It‟s like a compass to sail the seas of life (groan!). Summary of Free Resources:  online course. Site Home Address: Email Address:

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Summary of Free Resources:  encyclopaedia of management. to General Resources and Related Library Links.managetrainlearn. Volunteers. (By the way. Then you move through Icebreakers and Group Matters. Carter calls the site a “complete. I was astounded then and still am now. to Z. It covers everything in business from www.managementhelp. say Group Skills. You start with an introduction and a set of links to outside sites. the work of one man. It‟s a real web of information. it has a bias towards non-profit Page 55 of 107 Get the MTL Experience! . It‟s an amazing resource. Carter McNamara. And of course when you go elsewhere you have other links to explore. Advertising and Promotion. And it‟s hard to argue with that. Click. There doesn‟t appear to be anything left out. Learn! 2010 49. Management Help Free Management Library I first came across this website some years ago when there was little else on management development on the web. well Email Address: jalnes@mapfornonprofits. Site Home Address: http://www.) Let‟s see what happens when you explore one topic. highly integrated library of management material”. a true management help.

Learn! 2010 www. management Email Address: admin@managerwise. there‟s a massive collection of articles in the Knowledge Bank. Where to begin? Well. Then there‟s an A to Z glossary of management terms. Culture. Manager Wise To Work is Human.managetrainlearn.managerwise. To Manage Divine This is nothing short of a management supersite. As a bonus. you can buy the T-shirt with that slogan on (“To Work Is Human. Innovation. neatly categorised into sections such as Coaching. Motivation and so on. For devilment. Page 56 of 107 Get the MTL Experience! . There are also links to universities. business schools. Site Home Address: http://www. Summary of Free Resources:  massive collection of management articles  glossary of management terms. Click. such as “Climbing the Mountain on your Terms” and “Feedback is the Breakfast of Champions”.Manage. To Manage Divine”) and hand it out to your delegates on your next training course. and employment law sites around the world. The one I checked on Motivation has some really well-chosen subjects. I selected “Q” and got “Quick Ratio” and “Quality of Work”.

Click.Manage. Step-by-Step pocketbook guides. Learn! 2010 51. Site Home Address: Email Address: eric@managetrainlearn. and a library of free e-books. Thinking Skills. ManageTrainLearn Free Software Downloads I hope you‟ll forgive this bit of self-indulgence since this is our site.managetrainlearn. including E-learning courses.managetrainlearn. You can download free evaluation versions of all these products from the site and enjoy them without limit at your Page 57 of 107 Get the MTL Experience! . ManageTrainLearn (MTL) focuses on the 20 skills that you need for professional and personal success in the 21st century. Summary of Free Resources:  software downloads  prize quiz  newsletter  articles on management and development. To help you and your organisation learn these www. MTL provides a range of online products. Manuals for Trainers. 1-day Course Plans. They range from Appraisal and Assertiveness to Teambuilding. Time Management and Training Skills.

Peace and prosperity be with you! Summary of Free Resources:  daily affirmation  3-monthly e-zines  online guided meditations.” It‟s a nice way to do some useful self-improvement each day and. the two available were: A Meditation for Centering which lasted 12 minutes and Your Source of Abundance which lasted 27 minutes. Learn! 2010 52. Email Address: mhmail@earthlink. Site Home Address: http://www. When I looked. For example. the best bit is. Other resources on this site include Jeanie‟s guided meditation tapes.mhmail. Marshall House Your Free Daily Affirmation This site is run by Jeanie Marshall and each month of the year she offers a theme which is then translated into a daily affirmation. the theme was Balance. in the week I checked it out.managetrainlearn. it‟s Page 58 of 107 Get the MTL Experience! . and the affirmation for the day was “I act with purposeful awareness of equanimity and balance.

creative and deep relaxation. this is the site to come to. Site Home Address: http://www. and accelerate your own healing. an optimal state of being in which your right and left brains are working together and you are in a state of total.managetrainlearn. Learn! 2010 53. founder of the Mind Power System.Manage. Mind Power System Free Relaxation Programme This is one of the websites of Jose Silva. and discover possibilities you never imagined! Summary of Free Resources:  mp3 relaxation programme  email Email Address: support@silvaultramindsystem. The free part of the programme is a 9-part email course which is the result of Jose Silva‟s 25-year research into how human beings can reach their full potential. pull creative ideas out of thin air. Go Page 59 of 107 Get the MTL Experience! . This programme shows you how to reach the alpha level of relaxation.silvaultramindsystem. If you‟re interested in getting more out of your subconscious mind and reaching a truly relaxed creative state of awareness. You‟ll learn how to reach deep levels of meditation like a Buddhist monk. Click. www. open up your mind. you get a free 30-minute mp3 audio programme called “How To Reach The Alpha Level”.

000 visitors learn the essential skills they need for an excellent career. Click. called Career Excellence www. There is also a members‟ area. instantly available Each year. free of charge. Summary of Free Resources:  Free skills-builders  Over 450 articles  140 articles downloadable as an e-book  personal development plan workbook. Mind Tools Online management and leadership Email Address: info@mindtools. for access to all the materials. interviews with experts. and a Page 60 of 107 Get the MTL Experience! . Learn! 2010 54.000. Here you can learn hundreds of essential management skills. Site Home Address: helps more than 10. MindTools. and develop yourself on an ongoing basis with the Mind Tools‟ popular e-newsletter. Page 61 of 107 Get the MTL Experience! . Or you could use the references as the basis for your own self-paced learning. Programmes are courses run in any particular semester. What you don‟t get. here are the results: MIT Opencourseware. the Massachusetts Institute of Technology made newspaper headlines.managetrainlearn. Negotiations and Conflict Resolution. It‟s up to you. What you‟ll get on this course is a syllabus. lecture notes and assignments. The most relevant to anyone interested in business is the Sloan School of Management with over 100 programmes. Site Home Address: http://www. Click. MIT OpenCourseware Sloan School of Management When it first announced that it was opening up all its course material free to the world.ocw. You could be a trainer and use the plan as a structure for your own courses. This is how it works. calendar. There are some 34 departments ranging from Aeronautics to Writing Studies. Now a few years www. Other programmes of interest to managers are: Advanced Managerial Communication. Let‟s take as an example “Practical Leadership”. Now you can turn yourself into a MIT graduate! Summary of Free Resources:  online courses  trainer‟s resources. It‟s up to you how you might use this information. is the actual reading references. both in Email Address: info@ocw. Learn! 2010 55. and Communications for Management. Listening to the Customer.

It lasts all of 25. mp3motivators Free mp3 programme This site supplies the top audio programmes from the world‟s best personal development speakers. Site Home Address: http://www. When I did this.45 minutes and can be played straight from your PC or an mp3 Email Address: Page 62 of 107 Get the MTL Experience! . Considering what you‟d pay to hear either of these two speakers in person. the free mp3 I got was Bob Proctor and Jim Rohn talking about Goalsetting.mp3motivators.managetrainlearn. Learn! 2010 56.Manage. www. that‟s not a bad deal! Summary of Free Resources:  motivational mp3s  free copy of As A Man Thinketh by James Allen. The free gift offered on the site comes when you recommend the site to a friend.

the different ways to communicate. National School Board Association Professional and Leadership Development This site contains a useful professional and leadership programme. Although it‟s aimed at school governing bodies.html Email Address: itte@nbsa. Learn! 2010 www.nsba. Page 63 of 107 Get the MTL Experience! . Site Home Address: http://www. the lessons have universal appeal to managers and leaders in any organisation. and quite a big section on dealing with conflict.Manage.managetrainlearn. There‟s good stuff on the qualities that make up a leader. Maybe they have something in mind? Summary of Free Resources:  leadership course.

Site Home Address: http://www.Manage. you get the correct versions and a rationale. All the questions are case studies. which is quite instructive. How do you approach your client so as to make your meeting as productive as possible?” You have 5 possible options for each answer.managetrainlearn. Learn! 2010 Negotiation Enterprises 58. Click. The first case is as follows: “A client walks into your office and is exceedingly angry and difficult to talk to. Empowerment Through Negotiation Here‟s a tricky negotiation skills test called “So You Think You Know How To Negotiate?” There are just 7 questions and you‟re given 5 minutes to complete Email Address: info@sabonline. After submitting your answers. Summary of Free Resources:  negotiating skills Page 64 of 107 Get the MTL Experience! .

And it‟s all the work of one man. Cheap at twice the price! Summary of Free Resources:  huge database of negotiating material. John Baker. The first was what John calls the King Solomon Maternal Claims Dispute. It‟s absolutely massive. Click. John has compiled everything to do with negotiations ranging from Crisis Negotiation to Gender Negotiation to Salary Negotiation and Travel Negotiation.negotiatormagazine. Two entries are currently topping the list. The second is the Louisiana Purchase by James Monroe and Robert Livingston in 1803. in which these two men doubled the size of the USA overnight for the price of $15 million. There‟s no fee so it‟s a resource you can wander around at will. The Most Comprehensive Resource On Negotiating Today This is probably the biggest database of negotiating material on the Page 65 of 107 Get the MTL Experience! .com www. Learn! 2010 Negotiator Magazine 59. One feature that took my eye was a page on Outstanding Negotiations in which readers are asked to submit their nominations for the best negotiating performance ever carried out. Site Home Address: http://www. in which King Solomon had to choose between two women who claimed to be the mother of a baby Email Address: editor@negotiatormagazine.

Manage, Click, Learn! 2010


New Conversations

The Seven Challenges This is Dennis Rivers‟ site which he calls a cooperative communication skills community. He offers a range of free ebooks, articles and exercises to help visitors communicate more creatively, successfully, and compassionately; to encourage dialogue and resolve conflict; and to build a more co-operative life at home and work. There are 5 free e-books: The Seven Challenges written by Dennis himself. It goes into subjects such as Listening; Expressing yourself clearly; and Focusing on learning. Compassionate Listening by Gene Knudsen Hoffman, which explores how to transform conflict Human Becoming, an anthology of works by David Richo on our journey toward becoming whole and human, (look out for his excellent affirmations on overcoming fear) The Geometry of Dialogue, again by Dennis, which uses mandala-like flow charts to map and facilitate human interaction. Summary of Free Resources:  communication skills e-books  a set of resources on forgiveness, including a bumper sticker. Site Home Address: Email Address:

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Manage, Click, Learn! 2010


Office Diversions

The Productivity Reduction Discovery Centre Don‟t tell your boss the subtitle for this site or he/she will seriously think you‟re wasting your time here. However, if you do get caught, then just quote the subtitle on the home page, which says: “Important survey reveals long-term medical importance of active on-the-job stress reduction”. Because that‟s what this site will do for you: reduce your stress and give your fun hormones a real boost. There are tons of great material here: office jokes galore; lists of phobias; games of concentration; world clockwatching; office pranks; timewasters; 2035 headlines (eg “Ozone created by electric cars now killing millions in 7th largest country in the world, California”); brain twisters, and jigsaw puzzles. When a bit jaded, I‟ve often whiled away a half-hour doing a jigsaw puzzle on this site and come back to my duties refreshed. (Really!) Perhaps the first of the 10 Office Commandments on this site is reason enough to play around here from time to time: “Thou shalt have no other life beside work”! Oh, and in case your boss does catch you looking at this site, there‟s a panic button called Yikes It‟s The Boss which will take you to a page on… well find out for yourself! Summary of Free Resources:  jokes, games, pranks, puzzles on office working  forum  poll  free office clipart. Site Home Address: Email Address:

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Patricia Fripp

Confessions of an Unashamed Relentless SelfPromoter Patricia Fripp is an award-winning coach and speaker, and by her own admission, an unashamed relentless self-promoter. I don‟t mind that because I like her style and tone and enjoy what she offers. For example, she has a huge list of articles covering the whole raft of management and personal development topics. For example, in Presentation skills, she offers “Put Your Audience in the Opening” (good advice); in Marketing Skills, she offers “Power Pitching”; and in Leadership, she offers “Make Your Presentations Fun”. But there‟s more free stuff on this site. There‟s a whole set of videos taken from Patricia‟s presentations. Try “Life is a series of Sales Situations” for starters. Or how about “The Story Behind Awesome Storytelling”. And what better than “Quantum Leap Performance”? You certainly get your money‟s worth here. After all, it‟s free! Summary of Free Resources:  management articles  ezines on public speaking and business  videos of presentations. Site Home Address: Email Address:

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managetrainlearn. Everything I saw was superbly written and presented. A nice touch was also that you can bookmark pages and add your own notes. Learn! 2010 the portal is offered free to charities. You need answers. Click. People Alchemy Turning People into Gold Dust The guys at People Alchemy claim that. using their search facility or just going where the mood takes you. making mistakes. then you don‟t need training. just because they want to! Summary of Free Resources:  Trial of a refreshingly different leadership manual Site Home Address: http://www. Oh. This enables you to access the full version and wander all over the place.peoplealchemy. who isn‟t?) www. Empowerment to Violence and Aggression. and if this wasn‟t enough.Manage. It‟s a great resource and they offer a Free Trial for 15 days. or under pressure (OK. if you‟re a manager who‟s stuck. overwhelmed. Everything possible is included from 360 Degree Assessments to Diversity. OK. And their answer is their online (and offline if you want) portal of over 100 topics on management with lots of information on Page 69 of 107 Get the MTL Experience! .uk Email Address: enquiries@peoplealchemy.

Summary of Free Resources:  optical illusions.psu. You‟ll find the 3 just mentioned plus other well-known ambiguous illusions such as the Eskimo/Indian chief. or quick power learning www. Click. Learn! 2010 64. and the facing vases/faces. the chances are you‟ve been shown an ambiguous picture showing 2 images which change according to how you look at them.managetrainlearn.htm Email Address: Acp103@psu. some of the links are now dead).edu/clip/Perception. the rabbit/duck. And you can use them in a wide range of change programmes as great icebreakers.Manage. being rather old. This site has a huge number of links to different optical illusion sites (though. Some trainers use the famous “old hag-young queen” Page 70 of 107 Get the MTL Experience! . Penn State Psychology What Do You See? If you‟ve ever been on a personal development programme. And others mix numbers and letters as in the “Is it 13 or B?” picture. Others use the Necker They‟re fun to play with or just to work out for yourself. Site Home Address: http://psych.

Site Home Address: http://www. here‟s the subheading to the article on Wisdom: “Some folks are wise and some otherwise”. steer right through Learning and Leaders.Manage. Learn! 2010 Personal Development 65. Aaah. So we start with Abstinence. then you‟ll love Chuck Gallozzi‟s articles and free e-book “Roadblocks to Happiness” on this www. Say goodnight. Click. John-Boy! Summary of Free Resources:  articles and e-book  free My Life Planner software. There are nearly 250 articles to choose from. neatly arranged in A to Z fashion according to personal development themes. Homespun Philosophy If homespun philosophy is your thing (and I have to confess to a certain weakness in this neck of the woods). and end up with Wisdom Words and Page 71 of 107 Get the MTL Experience! . As an example of the folksy nature of these writings. move on to Change and Email Address: stevemoor@personal-development.

and I also like Philip because the most important stuff on his bio is his dog. Site Home Address: http://philiphumbert. I suppose there‟s no better definition of a trainer or coach than when he says: “I love to pass on what I‟ve learned and help others enjoy their own brand of success. One of the best features is Philip‟s newsletters and you can get copies for every month back to www. Philip Humbert Coaching to Achieve Your Goals and Live Your Dreams Dr Philip Humbert is my kind of guy.Manage. Oh.” Philip shares a lot of his philosophy and ideas on this website of his. Summary of Free Resources:  3 e-books  Audio tapes  Hundreds of quips and quotes on personal development  Newsletter archive. He does things that bring him joy and contribute value to others. The free goodies include 3 free e-books: Goal-Setting 101. Click. Kodiak. and Making Money. Learn! 2010 66. Personal Page 72 of 107 Get the MTL Experience! .managetrainlearn. He‟s a coach who says he‟s never worked in his life: what he does couldn‟t be described as work in the conventional sense. Creating Email Address: coach@philiphumbert. audio tapes and top 10 lists.

managetrainlearn. a free 7 Eternal Laws CD. And many more besides. including some classic self-improvement books.positive-club. Learn! 2010 67. Now if none of these don‟t put you on cloud nine. a really neat little positive boost trick that only a computer can deliver. there really isn‟t any hope for you! Summary of Free Resources:  self-improvement e-books  positive boost  tests and quizzes  inspirational slide show from Kahlil Gibran  relaxation formula  dictionary of self-affirming quotations. Click. You can get Napoleon Hill‟s “How to Overcome Failure and Achieve Success”. then this site will shower you with great motivational literature. In addition. Kahlil Gibran‟s “The Prophet” and Wallace Wattles‟ “The Science of Getting Rich”.com Email Address: info@positive-club. Emile Coue‟s relaxation formula that‟s a must whenever you‟re feeling down. there‟s a lovely relaxing slideshow from Kahlil Gibran. Site Home Address: http://www. All free. Positive Club Free Inspirational Books If you‟re really interested in personal www. and a massive dictionary of self-affirming quotations from Abundance through to Page 73 of 107 Get the MTL Experience! .

uk www. funerals and There are also quick links to the free Powerpoint viewer and trial version of the real thing.managetrainlearn. Then there‟s a range of free excellent Powerpoint templates under different headings such as business. Site Home Address: http://www. seasonal. you‟ll find a collection of famous speeches and examples of what to say on special occasions such as weddings. there‟s some great advice on how to deliver your Email Address: editor2007@presentationhelper. Learn! 2010 Presentation Helper 68. Where to begin? Well. Help For All Your Presentation Needs I‟ve seen quite a few sites that teach presentation skills but this is my favourite.Manage. first off. and “The Future of the Pork Sausage Market”. a really interesting forum from which you can see some of the presentations people have made such as “The Life of a Potato”. “Ancient Egyptian Mummification”. and a template And lastly. conversational style. Next. Topics include What to Wear and Dealing with Investors. Click. told in an easy-to-read.presentationhelper. Summary of Free Resources:  Slideshows  Advice from famous presenters  Templates  Speeches  Sound Page 74 of 107 Get the MTL Experience! .

Alternatively. or the topic. you can browse the model book. and www. pros and cons. In the top ten of models are favourites like Maslow‟s Hierarchy of Needs. Learn! 2010 69. The models themselves are displayed graphically with details of their characteristics.Manage. Page 75 of 107 Get the MTL Experience! . Proven Models Models on the Cat Walk Although Provenmodels is primarily a resource for researchers and students. it can also be of value to those who want to develop their knowledge of management ideas.provenmodels. the author name.managetrainlearn. You can add your own comments. It comprises a collection of 64 models which can be accessed be a search of the model name. Email Address: customer_service@provenmodels. Theory X and Y. and Fayol‟s 14 Principles of Management. Summary of Free Resources:  Collection of management models Site Home Address: http://www.

com www. ranging from Lessons on Leadership from U2 to The Five Forms of Wealth to Ambidextrous Leadership and Be A Renaissance Person. Learn! 2010 70. Summary of Free Resources:  free podcasts  video segment on “The 8 Things that Billionaires Do”  video excerpt on “Lead Without a Title”  “Extraordinary Leadership” audio programme (60 minutes). Robin Sharma is the ex-lawyer turned motivational speaker who has created a brand out of himself and uses this to promote a wide range of business and personal development material. In all there are nearly 40 broadcasts in the archive.robinsharma. Click. Robin Sharma The Monk Who Sold His Ferrari I don‟t believe that Robin Sharma is for one second the monk who sold his Email Address: al@robinsharma. Site Home Address: http://www. These will really motivate you as you walk or drive along. but as the name of his bestselling Page 76 of 107 Get the MTL Experience! . that‟s the person I‟ll always think he is.managetrainlearn. The chief free resource on this site is a collection of audio podcasts. Everything he touches seems to turn to gold.Manage. You can‟t help getting infected by Sharma‟s enthusiasm and success aura. Page 77 of 107 Get the MTL Experience! . www. including: “Ask For More”. Learn! 2010 71. This site will show you Roger in action both on audio and video. Summary of Free Resources:  audio and video excerpts  articles on Email Address: dawsonprod@aol. Plus. “Flinching”. and tells a very good story. Click. Roger Dawson You’ll Never Make Money Faster than When You’re Negotiating Roger Dawson was one of the first speakers I ever heard on the subject of Negotiating Skills. and “Money is not as important as you think”. you‟ll also get a set of 23 articles on power negotiating.Manage. Site Home Address: http://www.managetrainlearn. He‟s practical.

And. as if this wasn‟t www. Summary of Free Resources:  Videos and audios on customer service  Slideshows  Articles and tips Site Home Address: http://www. There are great videos which will show you why Ron is such a draw when presenting. There are audio presentations with intriguing titles such as “How to make a wrong customer feel right”. Learn! 2010 Ron Kaufman 72.managetrainlearn. Both sites will give you access to some of Ron‟s excellent free material. He has two websites: his own at ronkaufman and his customer service college at Up Your Page 78 of 107 Get the MTL Experience! .ronkaufman. a free Customer Service Training Library. Click. There are 2 really creative Powerpoint slideshows called Service With a Smile and Up the Loyalty Ladder which you can download. He has reached more than 3 million people with his high-energy and high-content presentations. Uplifting the Power of Service Worldwide Ron Kaufman must surely be the most dynamic advocate of customer service in the Email Address: ron@ronkaufman.Manage.

“Wave goodbye to hesitation”. To get a feel for some of the tips. and “Power chunking”. There are over 80 articles here and they are really one of the best introductions I‟ve come across to NLP. Signing up to Jamie‟s tips means you get a whole host of NLP-related resources free. here are some titles: “Put some fizz in your physiology” (about the state of your body and the state of your mind) Email Address: info@saladltd. Site Home Address: http://www. Salad Ltd Do What You Love Salad is a UK training company specialising in Neuro-Linguistic Programming (NLP).co. It‟s run by Jamie Smart who is the author of most of the articles in the tips archive. They‟ll enhance your communications and make you a stronger www. Learn! 2010 Page 79 of 107 Get the MTL Experience! . Summary of Free Resources:  articles on NLP  free NLP videos  hypnotic language course  irresistible influence language course and ebook  free 1 year hypnosis course and ebook.

Because they are also promoting their own offline courses. or submit a comment of your own. Learn! 2010 74. share the topic on your social sites.siliconbeachtraining. These range from PRINCE2 to Six Sigma. they also run a monthly prize competition with the winners receiving a free course. To start off. and Social Media. They care about effective training and that means listening to their clients and course participants. they offer 13 courses that can be accessed from their website pages. though. Email Address: contact@siliconbeachtraining. Silicon Beach Training Training that Makes a Difference Silicon Beach Training are a Brighton (UK)-based company that provide both online and offline www. What makes them really Page 80 of 107 Get the MTL Experience! . Summary of Free Resources:  Free courses from their website  Free monthly competition. Site Home Address: http://www. On each of the topics in their courses. as well as more familiar management courses. is the range and depth of free resources on their site. you can follow up on tags (to see related items).

These include trainer‟s notes. A great giveaway for training and learning. Soft Skills and Personal Development Skills Converged is a great little training shop which provides offthe-shelf content for trainers. games.Manage. Click. and role plays  Icebreakers  Quiz  Teambuilding games  Free download pack with guidelines and useful materials for running courses. however. Skills Converged Training Material on Productivity. What makes this more than a training shop. Site Home Address: workbooks.aspx Email Address: support@skillsconverged. all of which can be customised to suit your own particular training needs.skillsconverged. Learn! 2010 75. is the wealth of free material on www. You get all the instructions along with the item which are usually well-illustrated. exercises. Summary of Free Resources:  Free training resources on exercises. Page 81 of 107 Get the MTL Experience! . These range from energisers and icebreakers to exercises and teambuilders.

uk Email Address: info@stressbusting. I liked in particular the idea of “Firebreaks” around your busy day. You can hunt for stressbusting ideas either via 12 zones like Workplace Stress and Money and Debt. Therapies cover 13 remedies from Yoga to Colour Therapy to Shiatsu. Summary of Free Resources:  Articles. and stretching.stressbusting. advice and tests on stress busting. The one irresistible feature is the Stress Test which will let you know how vulnerable to stress you are. Site Home Address: http://www.managetrainlearn. Click.Manage. And the Directory offers a good set of links to more specialised areas. from Dr Roger Page 82 of 107 Get the MTL Experience! . Stressbusting Wellbeing Solutions for Your Workplace This site has got everything you need to relieve you of stress. or via the type of remedy eg a link to another area or Then there is the Stressbusting channel with a variety of short programmes on relaxation. Send me to the relaxation couch now. Learn! 2010 76. There are really interesting www.

there‟s a great selection of e-cards that you can send to your contacts too. and I forgot. (and who doesn‟t have some kind of desire for their own success?). Summary of Free Resources:  Free CD and MP3 on Robert Stuberg‟s “The Secret”  Free coaching session  Free newsletters.Manage. Plus a demo of a Life Organizer that plans your personal success. For a start you can download a free CD and MP3 of “The Secret”.bz Your Path to Success If success is important to you in Page 83 of 107 Get the MTL Experience! . software and videos. Oh. Click. developer Robert Stuberg‟s mission can be summed up in this simple statement:”our goal is to help you experience more success!” You‟ll find products from the well-established success authors here such as Jim Rohn and Wayne Dyer. The focus on this entire site is success. But what about the free resources? Well. quotes.  Massive personal success article directory  Free tour and demo of “Life Organizer”  E-cards to send to your contacts. Plus audio programmes. quotes. to which you can add your own items. I think.managetrainlearn. Learn! 2010 77. Success guaranteed. these are pretty amazing. then this is the place for you. in fact. coaching courses. Then there‟s an amazing article directory. and powerwords.success. Success. Site Home Address: http://www. And email Email Address: info@success.

adding an article (50). Page 84 of 107 Get the MTL Experience! . Health and Fitness. including adding an expert page (100 points). instant messaging. Once you‟ve registered. Self Growth The Online Self-improvement Encyclopaedia Selfgrowth is reputedly one of the largest self-improvement sites on the www. Money and Email Address: webmaster@selfgrowth. As a reward for gathering points. Love and Relationships. and a place to learn. or simply daily logging in (5). As an encouragement to participate. you can be featured on the site and offered prizes. and products. members can earn user points for all their activity on the site. newsletters. Mental Health.managetrainlearn. It is a resource. blogs. Site Home Address: http://www. and discussion boards. It‟s a very well-managed resource and the links alone will set you on a personal development adventure that may take you anywhere. Learn! 2010 78. and Lifestyle. Click.selfgrowth. a community. You can access experts in each of these areas. sets of articles. Summary of Free Resources:  A choice of 13 free newsletters  Links to online IQ and EQ tests  Huge directory to specialist sites dealing with self growth  Access to experts. The site has 6 areas: Success Skills. Spirituality.Manage. you can develop your own member pages and connect to others through chat.

Once you‟ve completed the whole set of Page 85 of 107 Get the MTL Experience! . Here you can sign up and then take a Career Driver‟s Assessment which is a small portion of Lesson Two of the workshop. Fostering Email Address: info@targetedlearning. Summary of Free Resources:  Demo of Making a Difference workshop Site Home Address: http://www. and Maintaining Balance. Ensuring Security. I scored highest on Gaining Autonomy which for me was spot-on.targetedlearning. Leading Others. Achieving Stretch. Click. you get the results which score your responses according to one of the following: Gaining Autonomy. is the link to the Making a Difference workshop. it has a landscape website not a down-the-page portrait one.Manage. This is a series of 28 questions about your career objectives and values. The assessment now allows you to devise an Action Plan.managetrainlearn. Serving Others. probably because the company is located in Utah. And then it uses a mountain background. For a start. though. Targeted Learning Engaging the Collective Genius of People This is a neat little site. Great fun and highly innovative. Learn! 2010 79. Being the Expert. The great thing about the site.

com Email Address: info@testcafe. Summary of Free Resources:  tests and self-assessments. Test Café Brain Tests This is one of the best sites around for taking tests. testing. and on your personality.Manage. on time management. Testing. You can take them on your IQ.managetrainlearn. Click. on teamwork. on assertiveness. Site Home Address: http://www. As an www. Other free tests include… How Smart Are You? How Smart Are Your Emotions? Are You Left-Brained or Right-Brained? Teamwork Are You A Leader? Are You Organised? Are You Self-Confident? Half-Full or Half-Empty? Are You Assertive? Enneagram Test What Color Is Your Aura? What Kind of Person Are You? OK. on your career choices.testcafe. there‟s a free Brain test that has 32 questions and will take you 12 minutes to Page 86 of 107 Get the MTL Experience! . Learn! 2010 80.

Click. You can also listen to Patti talking about some of her work assignments and you can download one of the best pdf brochures I‟ve ever Page 87 of 107 Get the MTL Experience! . in her words. Email Address: patti@thechangeagent. Learn! 2010 81. The Change Agent Are You A Change Agent or A Change Victim? Patti Hathaway is a consultant who specialises in helping organisations manage change. That‟s not all. That‟s why she calls herself “the change agent” (get it?) This site is a showcase for her very interesting articles on change. ranging from “Change Is A Many–Splintered Thing” to “When You‟re At the End of Your Rope.Manage. It‟s in the form of a spy www. Site Home Address: http://www. Summary of Free Resources:  articles on change management. Let Go”. detect change.thechangeagent. about Patti and her work.

videos. uploading their own video Page 88 of 107 Get the MTL Experience! .com www. Think MySpace or Facebook for Leaders and you‟re in the right kind of territory – a leadership collaboration and development site that uses social networking principles and tools. blogs. Move over Mickey! Summary of Free Resources:  60-second leadership book extracts  Blogs. which aims to inspire people with Walt Disney‟s leadership style and show them how to be a “connoisseur of talent”.theleadershiphub. documents on leadership Site Home Address: Email Address: info@theleadershiphub. This means that leadership experts and practitioners from all over the world can collaborate with each other. messaging each other. Be Entertained. documents and other useful tools to share with the rest of the community. Click. Disney Leadership. and one I particularly like. Some of the groups on the site include: Professional Voice. Be Inspired. Learn! 2010 82.Manage. emailing within the platform.0 tools with members writing their own leadership diaries. The Leadership Hub The World’s Online Leadership Community The Leadership Hub is claimed to be the world‟s first online collaborative leadership development community. The site is based on Web 2.

syque. Site Home Address: Page 89 of 107 Get the MTL Experience! . Click. and qualitytools (which you‟ll find elsewhere in this book). ranging from original Japanese terminology to Six Sigma frameworks.htm Email Address: contactus@syque. Hats off to David for another amazing encyclopaedic resource. This one is “a long list of around 400 items. end up with “Z-Chart” and “Zenbara” Brief Descriptions of Quality Terms and Tools Here is another one of learning junkie David Straker‟s sites. you can start with the “A-O Diagram” and journey through “Bell Curve”. a companion to changingminds. creatingminds. Summary of Free Resources:  articles on quality and improvement.” So. “Chumbo Chart”. if this is your sort of thing. each with a page containing descriptions of tools and terms about improvement and quality. Learn! 2010 The Improvement Encyclopedia 83. and “Fault Tree Analysis” and.

Manage. and free e-book on success. newsletter. Page 90 of 107 Get the MTL Experience! .com Email Address: victor@thelogicofsuccess. a bitter-sweet story of how nobody sees you when you really succeed. and ends with “The 10 Steps to Overcoming Public Enemy No 1: Fear”. Read and be entertained! Summary of Free Resources:  video excerpts  articles. There are 62 of them and they‟re all written the way Victor speaks: highly personal. They range from “My First Trophy”. and instructive. conversational. which is summed up as: “never try to win”. through “The Winning Mindset of a True Leader”. Victor is an American motivational speaker who is very entertaining.) What makes the site worth a visit is the special collection of articles on success. direct. Learn! 2010 The Logic of Success 84.managetrainlearn. Site Home Address: http://www. (You can see him in action on this site in 4 video excerpts. Motivation with Intelligent Content This is Victor Gonzalez‟s site.

Learn! 2010 85. In fact. There are Finance. and a Daily Knowledge Special. Then there are links to Publications. Email Address: info@reckliesmp. if you ever need to look something up about management. and other categories that will shoot you off to even more resources elsewhere on the Net.Manage. it has a wonderful glossary. Summary of Free Resources:  glossary of management terms  articles galore on Page 91 of 107 Get the MTL Experience! .de www. sending you off in all sorts of explorations.managetrainlearn. a Knowledgebase. Click. HR. For a start. this is as good a place to start as you‟ll find. Warning: only attempt if you‟ve got an hour or two to spare as you‟ll almost certainly get absorbed in its fascinating meanderings. Site Home Address: http://www.themanager. The Manager The Knowledge Intermediary “The Manager” is a massive resource focusing on management issues. Which makes this section alone a great research tool.

and Tina Rowe. The main part of the site is a Question and Answer section in the style of an Agony Aunt column which responds to all sorts of workplace issues. Dear Doc… This is an off-beat work-related website run by William Gorden. in “Management Without Logic”. Here you‟ll find answers to questions that really bother people at work. such as “Help! I Can‟t Spel”. Site Home Address: http://www. and a comparison between work and prison.workplacedoctors. Lists to Hang Up at work. Hint: prison wins out! Summary of Free Resources:  workplace question and answer  amusing things that managers say. Dan www. “How Can I Combat Tardiness?” and “I Work With A Jerk!”.com Page 92 of 107 Get the MTL Experience! . Click. In Email Address: danvwest@msn. Learn! 2010 The Workplace Doctors 86.managetrainlearn.Manage. there‟s a very amusing section that includes: some of the crazy things managers say.

Project Life Cycle. and Tic Tac (Noughts and Crosses) “About the World”  a glossary of 66 strategies for improving performance  interactive puzzles.  trivia puzzles  email games.Manage.thiagi. eg on facilitator characteristics. Thiagi was born in Madras (now Chennai) and became an instructional leader devoted to making learning fun.managetrainlearn. puzzles and guides  training resources. Just go and play! Summary of Free Resources:  games. to name just a few. Thiagi Improving Performance Playfully This is the site of Sivasailam Thiagarajan (or Thiagi. including…  104 training games from “$20” to “Zoom”  36 interactive lecture styles  webshell games like Hangman. And there‟s a lot of free fun training on the site. Site Home Address: Page 93 of 107 Get the MTL Experience! . Click. quizzes. and e-learning. for short).com Email Address: thiagi@thiagi. Learn! 2010 87. TV game shows.

There is also a huge library of management material.managetrainlearn. Site Home Address: www. a Media Watch which summarises the headlines of the world‟s top business publications. consultants and thinkers in their own right. Expand Your Thoughts The two Thinking Managers who edit this site are Robert Heller and Edward de Bono. there is a wealth of material on this site. there is a Resources section linking to a big database of other sites and companies. As you would expect from two such luminaries.Manage. both outstanding writers. Heller is the founder of the magazine. Summary of Free Resources:  Management library  Blog watch  Media watch  Links library. These include a Guru Watch which follows the latest work on over 70 of the world‟s top management gurus. Email Address: info@thinkingmanagers. much of it available in the Letter to Thinking Managers newsletter which is free for the first two months. Unusual and original features of the site are various newsfeeds on management topics. Learn! 2010 Thinking Managers Page 94 of 107 Get the MTL Experience! . Management Today and de Bono is one of the world‟s leading authorities on creative thinking.thinkingmangers. and an update on the world‟s top companies. Click.

php/ Email Address: info@tickledbylife. puzzles. anecdotes. inspire you and wow you with a host of free articles. discussions. wish I‟d had an intro like that! Summary of Free Resources:  Terrific collection of “Tickles” (thought-provoking articles)  Poll of the week. Tickled By Life Productivity and Life Enhancement Does life excite you? Are you blown away by the newness of every moment? Do you tap your creativity to the full? Are you passionate about your goals? Does playfulness come naturally to you? In short. Site Home Address: http://tickledbylife. games. Click.Manage. are you tickled by life? will surprise you. Page 95 of 107 Get the MTL Experience! .com www. jokes. stories. interviews. comments and much more. provoke you. The objective of this site is to enable you to live your life creatively and joyfully in your own way so that you can experience goose bumps of success in all areas of your life.managetrainlearn. Learn! 2010 89.

and don‟t you think that book cover is kinda snazzy? Summary of Free Resources:  ebook on presentations  free articles on presentations. and has some very interesting ideas and techniques.managetrainlearn.htm Email Address: orders@antion. It‟s printable online reading but if you want to buy the book you can. 336 pages long. Learn! 2010 90. try it. It‟s huge. Tom‟s title for the e-book is: “Wake „Em Up!” and the subtitle is “Your A to Y Guide (No ZZZZZs Allowed) to more interesting. Tom Antion Wake ‘Em Up Business Tom Antion is a business speaker who also runs a range of seminars on other topics. Page 96 of 107 Get the MTL Experience! . Oh. Site Home Address: http://www. If you want to inject more pizzazz into your www. fun and memorable programs”. On his site you‟ll find a great free ebook on how to keep your audience awake and captivated by your business presentations.antion.

There are heaps of stuff here. when I was just a humble HR manager. Peters is a legend in his own lifetime. Send them to friends. I can get the next best thing to attending one of his seminars: all the powerpoint slides for free. Page 97 of 107 Get the MTL Experience! . Use them. Tom implores us to use these resources. Tom Peters. Romania. Site Home Address: http://www. The thing that stopped me going then was that Peters‟ seminars were invariably sold out and I could never make out a good enough business case to justify the cost. Spain. But now of course the cost doesn‟t come into it. I used to think. For here on Peters‟ site. Brazil. Plus. Tom Peters When Exactly Will You Go For Wow? This is the site of the guru‟s guru. “Take them. from seminars in the States. Years ago. slides and pdfs on Peters‟ www. or the nub of leadership. and more. Learn! 2010 91. He is far more than a motivational speaker. Have your way with them. or innovation. Spread them around. he shakes up enterprises to re-think what they do. or dozens more. Please!” As if he had to ask! Summary of Free Resources:  powerpoint slides of Tom Peters‟ seminars  master and special slides  newsletter and daily quote  pdf files covering thoughts and Email Address: info@tompeters. You can discover what the great man thinks about interviewing excellence. the Middle East.managetrainlearn.tompeters. or transformational change. I dreamed of attending one of Peters‟ seminars – a mix of Deming and Robbins.Manage.

seminars and Page 98 of 107 Get the MTL Experience! . As well as this service. eg “Leading Effective Teams” and “The Art of Negotiation”  Free energisers. Site Home Address: you qualify for a free training pack. Metaphors. leaders and anyone involved in the development of others could access a set of simple to use trainers notes that are highly interactive. Summary of Free Resources:  Samples of training materials. A great training resource. They also provide consultancy and bespoke services. including Business Development. Trainerbubble provides a huge list of free samples that are ideal for anyone running courses. Click.managetrainlearn. whilst remaining affordable. Plus. simple to follow and easy to access. Communication.Manage.aspx Email Address: customercare@trainerbubble. Trainerbubble Affordable Training Solutions Trainerbubble sells a range of products for trainers.trainerbubble. and Health and www. Customer Care. The site and company is the creation of Andrew Wood whose aim was to develop a website where trainers. such as “Aeroplanes” and “Ha Ha”  Exit interview questionnaire  Meeting planner  Powerpoint games  Quizzes and fun  Teambuilding games  Training Models  Training documents  Icebreaker. if you are a UK charity. Lateral thinkers. Learn! 2010 92.

stable/unstable. what you want in life and how to consciously transform your life for the Page 99 of 107 Get the MTL Experience! . Then you can download a 242-page pdf book called “Transforming the Mind” and take a range of personality tests covering extroversion/introversion. and assertive/unassertive preferences.trans4mind. Click. you can also download a 107-page pdf book called “The Whole Person Handbook” which uses a questionnaire to lead you through your key development www. Phew! Summary of Free Resources:  E-book  courses on self-development  free coaching  free copy of “Transforming the Mind”  free copy of “The Whole Person Handbook”. And that just scratches the surface. Learn! 2010 93. For starters. Trans4Mind Tools for Transformation This link will take you to a wealth of free goodies from Peter Shepherd‟s Trans4mind website. and Nutrition. there‟s a 30-lesson course called “The Positive Approach” which is intended to help you become clearer about your own identity. Site Home Address: http://www.Manage. there are 3 more free courses on Email Address: info@trans4mind. Heart Intelligence.managetrainlearn. Plus. And. if that‟s not enough.

managetrainlearn. Click. and most importantly. In just a few minutes. it's all completely free! Summary of Free Resources:  portal for management articles and ideas  free magazines  hall of fame. communication and marketing.valuebasedmanagement.Manage. I could jump from “Game Theory” to “Six Thinking Hats” to “Emotional Intelligence” to Covey‟s “Seven Habits” theory. it‟s an amazing management portal linking to over 250 management methods and theories in areas like: strategy and value creation. Learn! 2010 Page 100 of 107 Get the MTL Experience! . Value-Based Management Management Methods There‟s no room for pretty designs or graphics on this site. and leadership and management. It‟s like an internet inside an internet.. You get what‟s on offer thrown straight in your face. Nearly every concept on management must be here.. valuation and decision www. change and culture. Site Home Address: Email Address: info@valuebasedmanagement. organization. In fact.

Here‟s one of the situations: “You have a problem with your Email Address: which are the 4 main learning styles (though check out Accelerated Learning who expand this to 8 multiple intelligence learning styles). Site Home Address: www. and Kinaesthetic.vark-learn. has a questionnaire of 13 typical learning situations that will tell you what your preferred learning style is. This site from New Zealander. Neil Fleming. Learn! 2010 Vark Learning Styles 95.Manage. Aural. Read/Write. you‟ll get a page that explains your learning Page 101 of 107 Get the MTL Experience! .managetrainlearn. Discover Your Learning Style VARK stands for Visual. Click. Summary of Free Resources:  learning style questionnaire  helpsheets on the styles  books and software. tell you. How would you like the doctor to explain what‟s wrong? Would you prefer him to show you on a model. or explain on a diagram?” Once you‟ve answered all the case studies.

wilderdom. you could even try out some indigenous games such as the String games of the Navajo and traditional Hopi games. If you really want to push the boat out. for any experiential learning course. For me. corporate managers. Wilderdom Gear for Adventurous Learning This wonderful site is James Neil‟s collection of classic and novel group www. For example. Site Home Address: http://www. I‟d award James Neil the Nobel Prize for Experiential Learning! Summary of Free Resources:  13 categories of group games  massive store for all things training  trainer‟s resources. Survival On The Email Address: james@wilderdom. Click. there are all the classic teambuilding games such as Lost At Sea. whether you‟re working with colleges. And trust activities such as Sherpa Walk and Human Ladder. activities and exercises. They can be used. Then there are some of my favourite icebreakers such as Cheeky Cheeky and Zoom. and Nuclear Holocaust. Learn! 2010 96. I could happily spend hours on this site. or the local scout troop.Manage. or adapted.managetrainlearn. this is a treasure trove of training and if there were such a Page 102 of 107 Get the MTL Experience! . any of which could easily account for half a day‟s training.

When I last looked. Registration gives you access to the full site and it‟s free so there‟s no need to miss out on anything. Learn! 2010 97.managetrainlearn. a Dear Workforce agony aunt. Workforce Online Educating You About Your Workforce This is a huge resource and it‟s hard to know where to begin. For a start you can get a free copy of the Workforce magazine which covers current issues of interest to HR and general management. Site Home Address: http://www. newsletter. topic Page 103 of 107 Get the MTL Experience! . Summary of Free Resources:  magazine  articles  news poll  cartoons  hot list of HR providers and vendors  free sample issue of “Workforce Benefits”  forum.workforceonline. Click. there were articles. a news poll. a forum. and Email Address: tjohnson@workforceonline.Manage. Then there are all sorts of additional free www.

then Work Worries is the place to visit. The original feature that I like about this website is the Vault. Work Worries Help With People Problems At Work If you have problems at work and need help to sort them Page 104 of 107 Get the MTL Experience! . Click. if you‟ve had a problem. Learn! 2010 98. There‟s also a discussion forum where you can let off steam.Manage. It‟s based on the idea that all workplace problems are caused by people and that. Site Home Address: http://www. Summary of Free Resources:  links to articles and resources  discussion forum  personal vault to collect and store your Email Address: info@workworries. There are over 1200 articles and resources to choose from with headings like Bad Bosses. This isn‟t a place where you can drop difficult employees and let them rot but a place to deposit all the articles you like and come back to in your own time. and Office Politics. then so has someone else who now has an answer. www.

an office based in www. It is an international Human Resource Management Consultancy that helps organisations meet their HR challenges by developing and implementing actionable solutions. Performance Management. It is run by Karen Davies and Gary Malcolm with. Titles include: The Definitive Book of Body Language. Click. English Brainstormers.Manage. A large number of the books are MBA notes.managetrainlearn. Page 105 of 107 Get the MTL Experience! . HR Planning. Xage Consultancy Your Very Own Online Management Consultancy Xage is a new site for Email Address: Karen@xageconsulting. Here you‟ll find a huge list of books under different categories such as HRM. Policy and Procedures. Leadership and Management. Assessment Centres. The free downloadable library on the site is the real draw. Job Analysis. and The Psychologist‟s Book of Personality Tests. Learn! 2010 99. It‟s a true management library. Training and Development. Don‟t Guess Your Way to Success. Summary of Free Resources:  large collection of e-books Site Home Address: http://www. and Teambuilding. unusually.

There are a few great free offerings to be found as well. What sets him apart from the rest is that he knows how to stand out. then you can‟t do much better than copy Zig. and all you‟ve got going for you is you. much like many of the others in this book. Fleas and Pump Handles” when you sign up for the newsletter. Zig Ziglar It’s About Being Better The reason I included Zig Ziglar‟s website in this book isn‟t because I liked the idea of an entry under “Z” but because I liked the idea of how one man can turn himself into a Page 106 of 107 Get the MTL Experience! . his short training courses are called Ziggets.. But if you want to find out how to turn yourself into a distinctive brand. including a self-talk card and a performance planner. Click. Learn! 2010 Email Address: info@zigziglar. Zig Ziglar is a motivational speaker and trainer. A bit like Zigzagging all the way to success! Summary of Free Resources:  newsletter  self-talk card  performance planner  free download of Zig‟s “Biscuits.zigziglar. Site Home Address: http://www.Manage. and every day there is a new Zig Quote of the Day. You don‟t easily forget the name or the clever way in which he uses the name as a brand. For www. his forum is called Ask Zig!!.

com Page 107 of 107 Get the MTL Experience! .com www. This is learning like you always dreamed it could be. For more digital publications on management and personal development. Here you can learn about the 20 skills you’ll need for success in the 21st Century. enter our prize quiz. visit http:/ww. get instant downloads of FREE products. visit our website at http://www.managetrainlearn. subscribe to our weekly newsletter. and much more. get your surprise bonus gift. Learn! 2010 Thank you for reading and using this book.managetrainlearn.managetrainlearn. For a very special learning experience.

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