Manage, Click, Learn!


Manage, Click, Learn! 2010
Your indispensable guide to this year’s 100 best learning sites on the Net

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Get the MTL Experience!

Manage, Click, Learn! 2010

This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is published with the understanding that the author and the publisher are not engaged in rendering legal, accounting, or other professional advice. If legal advice or other professional assistance is required, the services of a competent professional should be sought. Eric Garner, KSA Training Ltd, individually or corporately, does not accept any responsibility for any liabilities resulting from the actions of any parties involved. You may distribute this e-book freely as long as nothing in it is changed. You may not charge for this e-book.

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Get the MTL Experience!

Manage, Click, Learn! 2010

Introduction Hi! The idea behind this ebook is to give you a quick and easy entry to the wealth of FREE business learning material that‟s available in the year 2010 on this amazing phenomenon we call the Internet. I‟ve selected what I consider to be the best 100 sites on the Internet today for management and personal development, based on one simple criterion: the quality and quantity of FREE material they offer. The material you‟ll discover ranges from something as simple as a personality questionnaire, to something as detailed as a 383page book -full of ideas and advice. If you‟re a manager, trainer, or learner, and you‟re interested in developing your own skills, or those of your team, this book is like falling headfirst into an Aladdin‟s cave. At a rough count, I reckon there‟s over 1000 hours of training and development here. All waiting for you to explore and use. And the great thing is, it‟s all FREE! Of course, my problem has been not on what to include (that was relatively easy) but what to leave out. So, here‟s how you can help. If you know of a great management, training, or learning site that I‟ve missed out, just email me and let me know at my address below. Who knows, together we could produce a 1000-resource book. Now that would be something! Best wishes and good reading, Eric Garner ManageTrainLearn Page 3 of 107 Get the MTL Experience!

12Manage 8 3. Aimm Consulting 13 8. Be a Better Manager 16 18.managetrainlearn. All Business 14 9. DWM Beancounter 31 Easy Training 32 Empowering Messages Entrepreneur 34 Evan Carmichael 35 Everyone Negotiates 36 11. 36. 27. Anecdotage 15 10. 20 15. 33 28. 34. 26.Manage. Accelerated Learning 10 5. 16. 24 19. Business Simplification Changing Minds 25 Citehr 26 Coaching2grow 27 22. 17. Executive Coaching Studio 37 32. Executive Planet 38 Ezine Articles 39 Fast Company 40 Fenman 41 First Steps Training 42 Games2Train 43 www. Customer Service Training 29 24. Basic Learning Systems Inc 17 12. 18 Better Workplace Now 13. Customer Service Manager 28 23. 37. 21. Body Language Expert Brain Connection 21 Business Balls 22 Business Marketing 23 31. Big Dog and Little Dog's Bowl of Biscuits 19 14. 33. Discovery Health Channel 30 25. A Better Workplace 9 4. 20. 30. 1000Ventures 7 2. Action Leadership 12 7. Accel-Team 11 6. 29. 35. Click. Learn! 2010 Table of Contents Introduction 3 Table of Contents 4 Page 4 of 107 Get the MTL Experience! .

64 83 Self Growth 84 Targeted Learning 85 Get the MTL Experience! 43. 79. Leadership Now 51 Leadership Tools 52 Leader-Values 53 Lessons in Lifemanship Management Help 55 Manager Wise 56 ManageTrainLearn 57 Marshall House 58 Mind Power System 59 Mind Tools 60 MIT OpenCourseware 61 mp3motivators 62 57. My Name Is Scott Human Links 48 58. 51. 74. 69. 76. 50. 72. 55. 71 66. Page 5 of 107 . 47 42. 67.managetrainlearn. 63. 47. Learn! 2010 38. Get More Done 44 Harvard Business School Harvey Mackay 46 Hello. 52. Human Resources About… 49 44. 78. 39. 45 40. 62. 41. Negotiation Enterprises Negotiator Magazine 65 New Conversations 66 Office Diversions 67 Patricia Fripp 68 People Alchemy 69 Penn State Psychology Personal Development Philip Humbert 72 Positive Club 73 Presentation Helper 74 Proven Models 75 Robin Sharma 76 Roger Dawson 77 Ron Kaufman 78 Salad Ltd 79 Silicon Beach Training 80 Skills Converged 81 Stressbusting 82 Success. 48. 56. 54 49. 46. 70 65. 61. Institute of Silly and Meaningless Sayings 50 45. 68. National School Board Association 63 www. 71. 64. 77.Manage. 75. 54. 53. 70. Click. 73.

Test Café 86 The Change Agent 87 The Leadership Hub 88 83. Click.managetrainlearn. 96. 97. 90. 92. The Logic of Success 90 The Manager 91 The Workplace Doctors Thiagi 93 Thinking Managers 94 Tickled By Life 95 Tom Antion 96 Tom Peters 97 Trainerbubble 98 Trans4Mind 99 94. 98. 100. 89. 91. 81. 99.Manage. 82. The Improvement Encyclopedia 89 84. 92 87. Learn! 2010 Page 6 of 107 Get the MTL Experience! . 93. 86. 88. Vark Learning Styles 101 Wilderdom 102 Workforce Online 103 Work Worries 104 Xage Consultancy 105 Zig Ziglar 106 www. 85. Value-Based Management 100 95.

1000advices. And lots of fascinating original stuff too. I was particularly attracted to models called “The Jazz of Innovation” and “The Tao of Business Success”. The first impression you get of each site is the bright primary colours of the different models and the huge amount of fascinating information packed in.Manage. Everything. 1000Ventures New Wonder of the World What a great way to start this compilation! This site is the brainchild of Vadim Kotelnikov who describes his Ten3 Business E-Coaching site as “the world‟s number 1 inspirational business e-coaching resource”. Brilliant! Summary of Free Resources:  Colourful and original models of management  Series of colourful hyper-slides  Original ideas. In fact.success360.1000ventures. It reminded me of an interactive mind Page 7 of 107 Get the MTL Experience! . Click.managetrainlearn. Learn! 2010 1. Don‟t ask me what‟s here because the answer Email Address: and www. It links to two of his other sites at www. It‟s sure to brighten up your day. there‟s so much that it‟s the sort of site you reserve for a rainy Sunday afternoon when there‟s not much else to do. connections and advice Site Home Address: http://www.

the chances are the number is much higher by now. This site is a formidable resource. a list of courses being run (to which you can add your own). Only after more wandering around did I realize that in fact it‟s due to the 12 hubs around which the site is built. Japanese. At first. and Korean). Site Home Address: http://www. In addition to the dictionary. Since you can add your own entries to the dictionary. 12Manage Rigour and Relevance I ferreted about on this site for quite a while trying to work out why it was called “12Manage”. models and theory. there‟s also a management news section giving links to all the latest management gossip. Learn! 2010 2. These hubs are 12 management disciplines ranging from change through human resources and leadership to supply change and www. At its core is an A to Z dictionary of management methods.managetrainlearn. and a forum.Manage. When I last looked there were over 1500 easy-to-access Page 8 of 107 Get the MTL Experience! . I thought it was because you can translate any page into any one of 12 languages (including Email Address: info@12manage. Click. Summary of Free Resources:  an A to Z dictionary of 1500 management terms  forum  news links.12manage. Chinese. It‟s like an internet in an internet just for managers.

colourful. or trendy. Site Home Address: http://www. Learn! 2010 3. but it is full of great content for anyone interested in making their workplace a better Page 9 of 107 Get the MTL Experience! . Daniel lists the things you shouldn‟t say at work. But what makes me pop back to this site regularly is its irreverent series of Laugh At Work features. Who said that work should be too serious anyway? Summary of Free Resources:  forum on workplace issues  e-letters and archive  huge selection of articles  self-evaluations  laugh-at-work features (add dontsayit.abetterworkplace.managetrainlearn. (my pick of which is the phrase: “That is so not going to happen”).Manage. tips. A Better Workplace Making Workplaces Work Better I love this website which is the brainchild of Daniel Robin. senseless acts of immaturity (eg “Skip rather than walk”).com www. Click.html. describe_coworkers. Then there are toolkit. and “Measuring the Mirth”.html to the site address)  massive list of resource Email: info@abetterworkplace. and tools sections. and Ways not to describe your boss (eg “The elevator is on the ground floor and he‟s pushing the down button”). there‟s a 13-part series on leadership with sections such as “Knowing when to get out of the way”. “Nature‟s Leadership Lessons”. Where to start? Well.html. and dysfirmations. It‟s not fancy.

com www.Manage.managetrainlearn. Mathematical. Accelerated Learning Free Learning Styles Test This is a lovely site. It‟ll introduce you to the concept of Accelerated Learning for both adults and children and offers a free Personal Learning Style test based on the theory of Howard Gardner that each of us has one of 8 intelligences. and Naturalistic). eg “I keep a personal diary” and “I am a good talker with a well-developed vocabulary” Page 10 of 107 Get the MTL Experience! . Learn! 2010 4. The questions are all straightforward. There are 35 questions in the test which is very well-designed and shows the effect of your answers as you proceed. Intra-personal. Site Home Address: http://www. I know that I am linguistic and so was curious to see whether the test would come out right. Visual. ( Email Address: als@acceleratedlearning. Musical. It did! Summary of Free Resources:  learning style profile. Inter-personal. Click. Bodily.

They include Time Page 11 of 107 Get the MTL Experience! . plus some well-presented explanations of time www.Manage. One thing that‟s a bit different here is a set of Checklists. Summary of Free Resources:  pdf articles on coaching. Site Home Address: Email Address: sales@accel-team. There‟s a history of employee productivity that will take you all the way back to the Pyramids.accel-team. Accel-Team Advancing Employee Productivity There are some nice features on this site.managetrainlearn. and Interpersonal relations. Machine utilization. self-appraisal. Space utilization. Click. and coaching. motivation. did you know that the base of this huge structure is only 7 inches from being a perfect square?). and employee development. Learn! 2010 5. Then there are detailed features on teambuilding. productivity and team development  excellent and well-illustrated modules on teambuilding and motivation. (For example.

“From now on. Summary of Free Resources:  insightful leadership articles.actionleadership. Brent Filson does it and this is his website where you‟ll find his collection of management and leadership Page 12 of 107 Get the MTL Experience! . courage.” I like the concept that management trainers and management training should be kind. I‟m not too sure exactly why I like his writing. For me. And that‟s why I think I like Brent Filson. Learn! 2010 6. Here Brent makes the point that. www. And to cultivate that perspective you need kindness. Site Home Address: http://www. unlike management which involves simply the care and feeding of the organisational elephant. He goes Email Address: brent@actionleadership. It could be because he always seems to come up with a refreshingly new angle that just makes me think “but of course…” Take his article “Elephants Can Jump” for instance. I‟d willingly jump through hoops if he asked me. Action Leadership Brent Filson’s Leadership System It‟s funny how some management writers just do it for you while others don‟t. and leadership abilities. Click.Manage. leadership makes the elephant jump.managetrainlearn. skills. tenacity. see every leadership challenge as a way of having people increase their knowledge.

Aimm Consulting Performance Based Assessment Questionnaire One of the most attractive features of many management and personal development websites is the chance to assess your skills. Then you score Email Address: webmaster@aimmconsult. The final score will give you a feedback on areas such as Delegation. www. You‟re offered some examples of “always doing” Page 13 of 107 Get the MTL Experience! . and Conveying Credibility. The website of Aimm Consulting gives you the chance to find out how good you are at influencing and leading. I took the test and was honest (I really was!) and this is how I scored: good at conveying credibility but improvement could be made in all other areas. Click.aimmconsult. which are great starting points for further self-development. There are 14 questions covering areas like “I explore with others different ways to accomplish goals”. Summary of Free Resources:  personal flexibility skills test  situational judgment tests  articles  quotes  newsletter. or “rarely doing” this.managetrainlearn. Site Home Address: http://www. Learn! 2010 7.

I couldn‟t resist it so I looked up at random a leadership publication and chose Journal of Leadership and Organisation. And there are special campaigns such as the one I followed called “6 for 06” where six businesses are followed for a period of six months. One in a million.allbusiness. Click. All Business Champions of Small Business This is an amazing site for anyone running a small business. And sure enough there it was. Isn‟t the web amazing? Summary of Free Resources:  blogs  tip of the day  database of business periodicals. including employment and HR and business plans. Of course. Email Address: info@allbusiness. One that particularly caught my eye was a search directory of over 700 business publications containing over one million (yep. There are news reports.Manage. that‟s one million!) articles. There‟s advice on managing every aspect of your business. but there is a huge amount of free material. Site Home Address: http://www. many of the products on the site are only available through purchase. guides and Page 14 of 107 Get the MTL Experience! . This led me to a number of articles from which I chose Empowerment in the Context of Organisational Change. There‟s everything you could possibly need to help you run an efficient business.managetrainlearn. Learn! 2010 www.

Fortunately. Site Home Address: http://www. Anecdotage Famous People. It‟s absolutely crammed with Email Address: editor@anecdotage. aphorisms. then this is the place to visit. Learn! 2010 9. illustrate a learning Page 15 of 107 Get the MTL Experience! . Funny Stories If you‟re looking for an amusing story to add to a presentation. tell that down the pub and see if they believe you! Summary of Free Resources:  a huge resource of anecdotes including business stories.managetrainlearn.anecdotage. there‟s a useful search button that allows you to fine-tune your search according to a www. name or keyword. and amusing stories. perhaps more than you‟ll ever need to get to grips with. Koji Fujii who in 2003 marketed little pieces of gold-plated excrement as lucky charms. or just to entertain friends at the pub. Now. When I keyed in “Business”. He sold over 2 million. the database came up with 493 stories. partly on the basis that the Japanese word for “poo” (unko) is an anagram of the word for “luck” (koun). How about this one pulled out at random? It‟s about Japanese businessman. Click.

com www. Information. These are: Strategy. Seize Opportunities. Be a Better Manager Solve Problems. there‟s an online questionnaire to find out what your strengths and weaknesses as a manager are. Learn! 2010 10. Achieve Results The first thing you see on the Be a Better Manager website is a spinning wheel that breaks management into 6 key areas. Click on a link and you get a diagram with individual lists of do‟s and don‟ts. the checklists from the spinning wheel all link to the relevant National UK Occupational Standard. If you register and log in. This website is particularly useful for managers in the UK. Processes. Physical Resources. It has 15 questions and delivers immediate feedback. Lastly.beabettermanager. Page 16 of 107 Get the MTL Experience! . In the same Email Address: info@beabettermanager. It provides a list of industry sectors with links to their Skills Council. There are also links to local resources around the UK. Click on any of these and you get a selection of links.Manage. showing how learning a skill related to levels of performance. Summary of Free Resources:  Checklists on best practice  Good links  Management questionnaire Site Home Address: http://www. Click.managetrainlearn. and Financial Resources. you can build your own personal collection of checklists.

Note where you got to. and hey presto. www. Do You Know Your Reading Speed? If you want to find out how quick you read. Of course. The test is designed to measure your English reading speed which for most people is slightly less than 200 words per minute. Site Home Address: Email Address: gloria@basic-learning. you‟ll find out your reading speed. Learn! 2010 Basic Learning Systems Inc 11.basic-learning.Manage.htm to the site address)  weekly business writing tips. but who‟s counting? Summary of Free Resources:  reading test (add /bls/readtest. For the Page 17 of 107 Get the MTL Experience! . it doesn‟t exactly test your comprehension.managetrainlearn. then spare a minute or two for this easy test from Basic Learning Systems Inc. All you do is click a start button when you begin to read a passage and then after 20 seconds a pop-up box stops you. a business communications company run by Gloria Pincu. I made it to 354.

Imagine its ability to attract and retain talent. just imagine! One of the fun ideas on this site is Tom‟s set of free buzzword Bingo cards. Imagine its passion for serving www. Learn! 2010 12. “value-added”.managetrainlearn. Where teamwork comes naturally. Imagine the innovative power of such an organization. Just be sure you know what reaction you‟ll get if you suddenly interrupt the chairman‟s speech with cries of “Bingo!” Summary of Free Resources:  buzzword bingo (add /bingo/ Page 18 of 107 Get the MTL Experience! . Where people eagerly use their brainpower. Better Workplace Now Free Buzzword Bingo Tom Terez is a man with a mission and this is his website. to compete. Click. Site Home Address: Email Address: webmail@tomterez. I‟ll let him take up the story:” Imagine a workplace where everyone is fully engaged. This is a card of 25 squares on which is printed a buzzword eg “empower”.html to site address)  difficult dozen help zone  instant feedback report  awful bosses hall of fame  article reprint centre. to thrive. Imagine the sense of mission and spirit of fun. You simply take this card to your next meeting and see if you can mark 5 buzzwords in a row. Where kindness rules.Manage. “envision”.betterworkplacenow. Tom‟s aim is to create better workplaces.” Yea.

Amongst the goodies are: current training news. learning. It‟s a massive resource and a lot of it is original. is The History of Training. Summary of Free Resources:  a massive resource on performance. and still look Email Address: donclark@nwlink.nwlink.Manage. leadership and Page 19 of 107 Get the MTL Experience! . in case you‟re wondering about that title. the art and science of leadership. Learn! 2010 Big Dog and Little Dog's Bowl of Biscuits 13.managetrainlearn. Click. Site Home Address: http://www. It‟s the best around. You‟ll take a journey from Lao Tzu‟s Ancient China via Plato and Socrates in Ancient Greece through medieval guilds to e-learning. The History of Training Don Clark is the mastermind behind this formidable resource on everything to do with training and www. But the one feature I remember from years ago when I first came across this site. Don has a big German shepherd dog and a smaller companion. By the way. definitions of learning terms. It‟s still as good as ever. the learning process. and performance management.

relaxed stance. Cue: open Learn! 2010 Email Address: janem@bodylanguageexpert. The So. Summary of Free Resources:  Articles on all aspects of body language Site Home Address: http://www. Practical Applications. why mobile phone shop staff don‟t use desks. Parenting Advice. There are 7 topic areas: Ask Our Experts. Personal Interaction. in one tour of this site. and how to convey sincerity and warmth with my face and gestures. and friendly Page 20 of 107 Get the MTL Experience! . Click.managetrainlearn. and The Business World. Gender Differences. Body Language Expert Understanding Body Language and the Signals BodyLanguageExpert contains over 60 articles written by experts who continually update and add new www. I learnt how to use my body language at job interviews.

Sound Sequence or Dunk Tank. such as why you conceive a word in one part of your brain and utter it from Page 21 of 107 Get the MTL Experience! .com/ Email Address: webmaster@positscience. to be honest. illusions.managetrainlearn. and a set of 29 images that dissect the brain as if you were there with a scalpel! www.Manage. the thing that always draws me back to this site is its collection of Brain Teasers. A to Z glossary  animations  free half hour online course. Learn! 2010 15. Click. Brain Connection Brain Buzz This is a fabulous site on everything to do with the brain. Then you can view nicely-designed animations which uncover what goes on in your brain.positscience. brain teasers. quiz. You can play Bumper Cows. a series of articles on things like how we remember and why we forget (I now know exactly where a new face is stored in my head). Site Home Address: http://brainconnection. brain games. There‟s a weekly brain bender to test your knowledge (which I got wrong!). It‟s like a couple of hours doing press-ups down the brain gym! Summary of Free Resources:  articles. You‟ll learn curious facts such as why we have to scratch an itch and why phone numbers in America are 7 digits long.

quizzes. appraisal forms. There‟s a fun test that Alan calls “Big Boys Test” where you have to insert the names of cars into a story. Learn! 2010 16. It‟s absolutely huge and covers everything you could ever need on training. models like those from Maslow. and not so familiar. But while others charge for a fraction of what‟s here.managetrainlearn. It has all the familiar. management and business. It even has a graphology test. Site Home Address: http://www. Where Alan got the time from to produce all this beats me. multiple intelligence tests  training models  and much more too numerous to mention. this is all free. a glossary of training terms. McGregor and Page 22 of 107 Get the MTL Experience! . So just go and enjoy it! Summary of Free Resources:  teambuilding www. feedback forms. induction training checklists.businessballs. exercises and icebreakers  motivational and amusing posters  file tools and materials  puzzles. Click. Shall I go on? I‟ve barely scratched the Email Address: ac@alanchapman. the tree swing cartoons. and Aesop‟s fables. And templates of resignation letters. time management planners. Business Balls Great Balls of Fire This is Alan Chapman‟s mega site. explaining how to read personality from your handwriting.

Business Marketing Free Magazine Subscriptions Here‟s a free offer of trade magazines in both professional subject areas like Human Resources and Sales and Email Address: info@business-marketing. and The Deal. Internet.managetrainlearn. Government. Learn! 2010 Page 23 of 107 Get the MTL Experience! . Click. Call Centre. Site Home Address: http://www. It comes from Business Training Media who offer onsite courses and a big catalogue of training materials. Presentations. and Transportation. Take them while they‟re on offer! Summary of Free Resources:  free video previews  newsletter tips  free magazine subscriptions  management articles. Corporate Meetings and The free professional trade magazines on offer include: Human Resource Executive.Manage. A specific area like the Internet offers 33 different publications ranging from Application Development Trends to eWeek and HP World Magazine. as well as in categories such as www.

” When you register here you get a free toolkit including a meeting planner. Click. The only way to deal with it is to focus more effort on www. Summary of Free Resources:  E-book called “Success with Simplicity”  toolkit of materials  monthly e-zine. Yet there is one hidden area of cost which has rarely been addressed: complexity. Complexity imposes its price on organizations as a whole and on each individual within them: managers and staff and even customers.managetrainlearn. and a set of paperclip templates to keep the campaign fresh in your mind.businesssimplification. Learn! 2010 Email Address: enquire@businesssimplification. This is what David says: “Cost reduction has been a central focus in most businesses for many years Page 24 of 107 Get the MTL Experience! . Business Simplification Simple Really This is Australian David Brewster‟s site devoted to ways of simplifying business. a busy manager‟s complexity audit. a Make It Simple poster. Site Home Address: http://www.Manage.

techniques. and thirdly a teacher who loves to pass on the aha‟s of what he knows. second. improvement encyclopaedia. hooked on the thrill of Page 25 of 107 Get the MTL Experience! . The sites include: changing minds. Believe. Well done! Summary of Free Resources:  forum  blog (with nice references to his family and friends)  huge collection of disciplines. Changing Minds How We Change What Others Think. and business articles.changingminds. Feel and Do I am full of admiration for the author of this site. Site Home Address: http://www. he is first a learning junkie. In David‟s own words. Learn! 2010 19. They probably account for over 3500 web pages of industrialstrength knowledge. and explanations. David. He‟s compiled a huge resource of interconnected websites covering the whole gamut of learning models and theories.Manage. quality Email Address: contactus@changingminds. principles. No need to www. an engineer who needs to connect theory to practice. David apologises that his creations are done in his spare time. Click. David Straker. creating minds. You‟re what the web‟s all about. Email Address: info@citehr. Site Home Address: http://www. As Sidhartha says. One of the beauties of the network is that it allows exchanges of real-world business situations rather than just straight theory. ideas and resources.000 downloadable Page 26 of 107 Get the MTL Experience! . “everything is available to everyone at no charge. Each is a goldmine of information.citehr. Legal. and Sales/Marketing. When I last looked there were over 50. Learn! 2010 20. The network now has hundreds of thousands of members from India where it is based to every corner of the world.managetrainlearn. Operations. HR. Click. There are 7 networks – Finance. It‟s the brainchild of Sidhartha Roy who founded the network back in May 2004 with the sole mission of helping improve organisational business management. Citehr Improving Organisations The CiteMan network is one of my favourite resources. and Jobs. General. use it well!” Summary of Free Resources:  massive network of management.

Managing yourself better. Coaching2Grow covers most of the topics and issues that managers discuss with coaches including: Leading others. Why employ a coach when you can do it all yourself? Summary of Free Resources:  Personal growth workbook  Strengths inventory  18 sets of quizzes Site Home Address: http://www. As you work your way through the topics. Learn! 2010 21. you can make notes on your thoughts and plans in a Personal Growth Workbook. Click. and Influencing a tough boss. Working with difficult colleagues. You can use it as a standalone coaching tool or as a supplement to working with a live coach. There are also 18 self-assessment quizzes to assess your own performance and suggest areas for Email Address: Page 27 of 107 Get the MTL Experience! .managetrainlearn. They range from Feedback to Musts and Shoulds and Enemy No 1. One exercise you can do on your computer screen is to identify your top 10 personal strengths from a long www. Coaching2grow Online Executive Coaching for Managers Coaching2Grow is an online coaching resource for managers.coaching2grow.Manage.

In a short visit. reviews. www. Click. Tests. Customer Service Manager Are You Being Served? Customer Service Manager describes itself as “the web‟s leading community for customer service professionals – bringing you news. Learn! 2010 22. I learned that the average European consumer spends 2 hours 3 minutes a week dealing with customer services. What else? Email Address: info@customerservicemanager. Summary of Free Resources:  Magazine subscriptions  Articles on customer service  Service topics Site Home Address: http://www.managetrainlearn. articles and resources to help improve customer service worldwide!” It‟s an e-magazine for Customer Service Professionals.Manage.customerservicemanager. there‟s a great free magazine and technical document subscription service with 16 products offered. and that lengthy waiting times are still the top frustration of customers. There are tons of great information on this site. that people in Poland are the most satisfied with customer service. And a series of useful aids. and Scorecards. such as Customer Service Job Descriptions. There‟s one of the biggest lists of customer service articles I‟ve Page 28 of 107 Get the MTL Experience! .

managetrainlearn. Click. Where you come when you‟re sick of customers. it‟s a smashing site run by Nancy Friedman. to the point. perhaps? Email Address: info@telephonedoctor. See Results Tomorrow This is the Telephone Doctor or Customer Service Training site. They‟re all www. Amongst my favourites are: “Exploring the Rudeness Matrix”. “Five Forbidden Phrases”.com Page 29 of 107 Get the MTL Experience! . seriously. On the link below. you‟ll find 16 free previews of the videos. and “From Curt to Courteous”. who‟s put together a library of video programmes on customer service. Customer Service Training Deliver Today. Site Home Address: http://www. and expertly presented by Nancy herself. Learn! 2010 23.Manage. Summary of Free Resources:  newsletter  video previews.

com www. here‟s a true feast. Here‟s an example of what you‟ll face in one of the set. to Perfectionism. The preamble explains: This test assesses your locus of control orientation and your attribution style. ranging from Your Anger profile. through Communications Skills. Discovery Health Channel A Test of Your Communications Skills If you‟re into self-assessments. The first statement is: “Heredity determines most of a person‟s personality” and the last one is: “If you set realistic goals. "A locus of control orientation is a belief about whether the outcomes of our actions are contingent on what we do (internal control orientation) or on events outside our personal control (external control orientation).com Page 30 of 107 Get the MTL Experience! . Click. Learn! 2010 24. agree. Now off you go! Summary of Free Resources:  free personality tests.Manage. You can get 31 free Basic Personality tests on this site. so if you want more of the same. you can succeed no matter what”. the Locus of Control and Arbitration test. pop over there). Procrastination and Type “A” Personality tests. (They‟re all taken from the Queendom site. or strongly agree. partially agree/disagree." There are 10 statements with which you strongly Site Home Address: http://health.discovery.managetrainlearn.html Email Address: info@discovery. disagree.

DWM Beancounter We Count While You Manage I‟m a bit of a duffer where accounts are concerned (thank goodness for a good accountant!). Learn! 2010 25. Acemoney Lite. covering stuff like Debits and Credits. Onestep Accounting. There‟s another great free service that Dave offers: links to free business software. The General Ledger and Journals. you can also sign up for Dave‟s other courses (eg Special Journals. Big E-Z‟s free trial www.dwmbeancounter. I don‟t feel I‟m being talked down to and there‟s no jargon. and Financial Statements. All this should put you in your accountant‟s good books! Summary of Free Resources:  free bookkeeping course  links to free financial software. Email Address: info@dwmbeancounter. Click. You‟ll find links to the Open Office suite of programmes. He has a nice friendly. Dave Marshall‟s Bookkeeping course fits the bill nicely. Site Home Address: http://www. and Merchandise Inventory) as a guest and get the first lessons free. Lazy8 Ledger. As well as viewing this free course. and many more. so a good free course on all things accounting is right up my street.Manage. reassuring and conversational style.managetrainlearn. Checkmate Plus. There are 7 lessons in the Page 31 of 107 Get the MTL Experience! .

com Email Address: info@easytraining. it‟s a great template for a superb presentation.managetrainlearn. (Lavenson was president and chief executive of the prestigious Plaza Hotel in New York) Page 32 of 107 Get the MTL Experience! . Learn! 2010 Easy Training 26. It‟s an astonishing testimony to an inspiring leader.Manage. (check out the almost imperceptible presentation techniques that are used). Click. Site Home Address: http://www. as in the annual statement to the board. It‟ll have you smiling to yourself one minute and nodding in agreement the next. And just hope that you have a leader who can similarly rise to the occasion next time he or she is in front of a microphone! Summary of Free Resources:  articles  customer service presentation script. as in the awards presentation or retirement bash. Prepare then to be captivated by a wonderful presentation from James Lavenson to the American Marketing Association that fits neither of these categories. or the procedural. And You Think Strawberries Are For Eating! Most management speeches tend to fall into two types: the formal www. (You guessed: I like it!) Just read it. It works on many levels. and it‟s a unique learning experience.

cartoons. It‟s all about empowerment (aka positivity). There are empowering stories. Learn! 2010 Empowering Messages Email Address: zev@empoweringmessages. if that doesn‟t brighten your day. there‟s no hope for you! Summary of Free Resources:  audio messages. a huge collection of positive news Page 33 of 107 Get the MTL Experience! . and some really inspiring articles. You‟ll be able to listen to Jack Canfield on “The Power of Studying Success”.managetrainlearn. Click. Now. Lisa Jimenez on “The Power of Conquering Your Fear” and Greg Reid on “The Power of Now”.com www.empoweringmessages. Free Empowerment Chats This is an uplifting site that should put you in a good mood.Manage. But what is a bit special about this site is the collection of 83 empowering audio messages from some of the top positivity speakers in the USA. Site Home Address: http://www.

There are ideas galore on what kind of business to make money in. As the title implies. from finding an attorney to engaging new staff. Now all you have to do is count your first million! Summary of Free Resources:  newsletters  business tools  calculators  an A to Z of small business terms  topics. As if all that weren‟t Page 34 of 107 Get the MTL Experience! . And there‟s a hand-holding guide to managing and growing your business. it‟s aimed at start-up and home-based businesses and if it‟s advice you‟re after. Site Home Address: http://www.Manage. Learn! 2010 28.entrepreneur. Email Address: feedback@entrepreneur. For a start. from home-based businesses to franchises. there‟s heaps of it here. features. there‟s an A to Z encyclopaedia of small business www. Entrepreneur Make It Big In Business The Entrepreneur website is the shop window for the Entrepreneur magazine which is an American magazine sold off line from most bookstalls and booksellers. and magazine. there‟s everything you could possibly need to know on starting a business. from raising money to taking time off.

and a page of unique resources supplied by contributing www. Evan Carmichael is a Toronto-based entrepreneur who has his own communications group. At the start of the year. These include videos. articles. Summary of Free Resources:  Videos on famous entrepreneurs eg Steve Jobs  Blog network  Template downloads. there were 348 items. and advice. bios of famous Page 35 of 107 Get the MTL Experience! . including Creating a Mission Statement to Maslow for Entrepreneurs to Start Up Capital Strategies. Learn! 2010 29. this is the site for you. Click. eg Partner Questionnaire  Tools and guides  Entrepreneur advice  Free downloads. He succeeded at the early age of 19 with his own software company and now his passion is to pass his secrets on to others. training.evancarmichael. you‟ll find a treasure-trove of resources for entrepreneurs. advice. On this Email Address: info@evancarmichael. Evan Carmichael Motivation and Strategies for Entrepreneurs If you‟re an entrepreneur looking for help. Site Home Address: http://www.managetrainlearn.

com Page 36 of 107 Get the MTL Experience! . Learn! 2010 30. newsletters and collection of negotiation gambits  negotiating style self-assessment. a monthly newsletter. Everyone Negotiates YIKES .everyonenegotiates. would forget “YIKES You‟ve Got to be Kidding” which is about expressing surprise to your opponent. which he calls: “your premier resource for sharpening your negotiating skills”. There are lots of free resources here on negotiating. They‟ll catch your attention too because they‟re very much to the point and memorable. But what caught my eye was his list of over 60 short sharp negotiating www. Who.managetrainlearn. It‟s not hard to see why. including a test of your negotiating Email Address: info@pbsconsulting. Site Home Address: http://www. I‟ll eat my hat.You’ve Got To Be Kidding This is Peter Barron Starks‟ site. Click. Summary of Free Resources:  articles. or “Appealing to Mother Teresa” which is a cunning message for help that only a hard-hearted person could refuse. for instance. and incisive articles. If these gambits don‟t turn you into a powerful deal-maker.Manage.

Click. then “Great Communication Skills are Part of the Top Executive‟s Armoury”.com Email Address: sean@executivecoachingstudio.managetrainlearn.executivecoachingstudio. newsletter  email course for executives. Site Home Address: http://www. followed by “Understanding Others” and ending up with “Seeking Good Counsel”. After the first part which is an Introduction. Learn! 2010 31.Manage. friendly style are easy to read and easy to www. Beats those long journeys to training courses! Summary of Free Resources:  articles. Executive Coaching Studio Free E-Course for Executives This is an executive coaching website run by Sean McPheat. you get “Making Things Happen”. One of the free goodies on offer is a 5part email course called “The Top 5 Secrets of the Most Successful Executives”.com Page 37 of 107 Get the MTL Experience! . The 5 parts arrive in succession in your email box and because of Sean‟s laid-back.

you get advice on: negotiating tactics. For each country. Summary of Free Resources:  Details of how to communicate in 49 different countries from Argentina to Yemen. how to address people. Executive Planet Cross-cultural Training If you do business around the world.Manage. what to wear. and etiquette. Plus for each Email Address: info@executiveplanet. Learn! 2010 32. this site is an essential companion to your airline tickets. culture. entertaining. Click.executiveplanet. meaning you can register and update articles. suitcase.managetrainlearn. The site works like a www. and hotel booking. and conversational do‟s and don‟ Page 38 of 107 Get the MTL Experience! . Site Home Address: http://www. you‟ll get advice from an expert along with facts about laws. making appointments. Its main feature is a guide to business culture when negotiating in 49 different countries.

Time Management.000 articles (and probably growing all the time). there are all the categories you could wish for if you are looking to extend or update your knowledge. Communication. Teambuilding. This site is mind-bogglingly massive. I‟ve spent many a valuable hour or two here and come away with ideas that would make my head burst. What makes Ezine Articles the best of a big bunch is that it doesn‟t just allow anyone to stick any article on its site. you‟ll find Leadership. And over 25. It has over 100. Site Home Address: Email Address: info@ezinearticles. In the Self-Improvement section.managetrainlearn. For me. run by Christopher Knight. The list just goes on and on. and Creativity. See you in a couple of hours‟ time! Summary of Free Resources:  massive article directory. Change www. Presentation. Goal Setting. and Top 10 Tips. Negotiation. Ezine Articles Ezine Articles for Authors I had to include an article directory in this compilation simply because of the huge amount of material you‟ll find on any one of these sites.Manage. Learn! 2010 33. Motivation. Page 39 of 107 Get the MTL Experience! . Coaching. including: Customer Service. the best article directory by far is Ezine Articles. It reviews everything that it archives which means you‟ll get only good stuff.ezinearticles. In the business section.000 authors (also probably growing all the time). Here are a couple of statistics.

Fast Company How Smart People Work Fast Company is one of the original business information websites. Click.managetrainlearn. and a series of slide shows which includes: Six Jobs That Won‟t Exist in 2016 (I‟m OK.fastcompany. there‟s the Fast 50 which are 50 portraits of businesses that are writing the history of the future. You can also browse their massive archive of past copies. For a start. you can subscribe to some very useful newsletters. Essentially. Summary of Free Resources:  newsletters  tools you can use  the corporate shrink agony aunt  portraits of the future  slide shows. Learn! 2010 34. For those of us too busy to spend every day surfing. mine‟s not there) and Top 10 Bosses From Hell. Fast Company is a monthly business print magazine that you can subscribe to. a directory of businesses in your area (States only unfortunately).Manage. of course. which is a weekly roundup from the Web. But that‟s nowhere near all they do. The one I like most is Fast www. Site Home Address: http://www. a fast Page 40 of 107 Get the MTL Experience! .com Email Address: pr@fastcompany. All in all. But on the site you can see the current edition for free and read selected articles. I first came across it many years ago when the Internet was still relatively small and it‟s nice to report that it‟s still going strong. Then.

Selection and Induction. Click. As an example. Site Home Address: http://www. Fenman Your One-Stop Shop For All Your Training Needs Fenman is a UK company with a long and successful record of creating training resources for management and personal www. you‟d have a huge library of valuable material. Fenman! Summary of Free Resources:  huge range of training products with many free samples. How to run an Assessment Centre. an Induction Toolkit.managetrainlearn. this is what I did. Recruitment. The beauty of this site is that you can access all Fenman‟s offline products and at the same time instantly download free Page 41 of 107 Get the MTL Experience! . There‟s so much information that if you downloaded everything that‟s available. Learn! 2010 Email Address: That took me to a page with 8 big products of which I was able to download samples from 4. called Danger – Talent Zombies! Thank you.fenman. I clicked on just one of their 25 categories.Manage. As a result I had free access to over 70 pages of really excellent material including an exercise on Tackling Bullying. and an exercise on identifying employees with They are now a formidable presence on the Web.

I won‟t tell you what you have to do in these games (they‟re far too complicated).managetrainlearn. how about “The Great Mississippi Lizard Egg” or “Moonball” or “Wampum” ? Even the names are original. First Steps Training Put Life Back Into Your Employees I‟m a sucker for new team games and I‟ve included this site because many of the free activities listed here I‟d never come across before.Manage.firststepstraining. Learn! 2010 www. Just pop on over and try them for yourself. Click. For example. Site Home Address: Page 42 of 107 Get the MTL Experience! . First Steps Training also provides a (paid) service where they will email you an exercise within 3 days to suit any specification you give them. Summary of Free Resources:  team games  performance builders webcasts  free training activities  team effectiveness Email Address: rbenson@firststepstraining. Incidentally.

Quiz Email Address: info@games2train. Games2Train Serious Training In a Game Environment Wouldn‟t it be fantastic if we could get kids to be so enthralled with learning that they missed mealtimes. I then got to choose who I wanted to be and who to play against and the game started.games2train. I scored quite well and I certainly www. There are 6 categories of games: Video games. The questions are the usual range of multiple choice and true or false but the graphics. audio. Learn! 2010 37.Manage. Site Home Address: http://www. Certification games. TV and other distractions? That‟s the aim of Marc Prensky who‟s authored a book along these lines called “Don‟t Bother Me Mom – I‟m Learning” and has created this website where the main form of training is playing games. Flash games. You can try out all of the categories if you have Flash installed. Multiplayer games. and design makes you really believe you‟re on a TV quiz show. and Phone games. I gave Quiz show a go and chose Sexual Harassment as my subject. Great fun! Could this be the way our kids really will learn? Summary of Free Resources:  samples of Flash-based training games.managetrainlearn. Page 43 of 107 Get the MTL Experience! .

com Page 44 of 107 Get the MTL Experience! . You can also enter your ideal profile to see where you want to be. and interesting time management quotes. the site offers 10 time tamer Email Address: mark@getmoredone. In addition to the time tabulator. That‟s.Manage.managetrainlearn. here‟s one from Pace Productivity. When you‟ve allocated your weekly hours. sleep and TV and so www. of course. Site Home Address: http://www. if you‟ve got the time to read them! Summary of Free Resources:  time tabulator  quotes. Click. you can see a pie chart of how well you do compared to others. Get More Done A Free Time Tabulator In case you don‟t know what a time tabulator is. to family. It‟s a way of working out how much time you spend on the 11 main areas of your life: from employment.getmoredone. tips. Learn! 2010 38. and research on time management. some research into the top time wasters.

Did you know.hbs. and Hugh Hefner. Clarence Birdseye. Click. Are These the Greatest Ever Business Leaders? Here‟s a run-down of 1000 of the greatest American business leaders of the 20th century. Gilbert Colgate.Manage. For There are brief but fascinating bios of each leader. for Page 45 of 107 Get the MTL Experience! .html Email Address: news@hbs. but most people will recognize people like Elizabeth Arden. Learn! 2010 Harvard Business School www. there will be some unfamiliar names on the list. Heinz started peddling his family‟s home-grown produce at the age of 8? Work hard and you might be in next century‟s list! Summary of Free Resources:  biographies of 1000 business leaders. Site Home Address: http://www. that Thomas Watson of IBM brought out the company‟s first computer as early as 1952? Or that Henry J.managetrainlearn.

Site Home Address: Email Address: harvey@mackay. Enjoy! Summary of Free Resources:  management www. Or how about “Say thanks before it‟s just a memory”. read the articles on this website. (Harvey knows we‟re all curious deep down). Many of these articles kick off with fascinating stories of successful business leaders or managers. Then there‟s the content. Harvey Mackay Survive A Swim With the Sharks There aren‟t too many gurus in this list of the top 100 Management and Personal Development websites. Learn! 2010 40.managetrainlearn. And he packs a big message in the shortest possible space. It‟s just that he tells such a good story. And then he draws some universal truths out of these stories that help us take home the message. just like the titles of his books (one of which “Swim With the Sharks Without Being Eaten Alive” is behind our sub-heading above). Click. I reckon you‟ll learn a lot from this site. Or “Some squares are really sharp”. the headings of these articles are immediately grabbable. he‟s just a great writer.Manage. If you want to know what I mean. For a start. There‟s “The heart of education is the education of the heart”. Yep. Finally. You just have to read his stuff. But I keep a special place for Harvey Page 46 of 107 Get the MTL Experience! .

It underlies his Hello. Many of Scott‟s themes really chime with Email Address: scott@hellomynameisscott. you should create fans. I was going to say that a great future awaits Scott Ginsberg. One of them is the idea that you shouldn‟t create customers. Learn! 2010 41. Summary of Free Resources:  Over 700 articles on making an impact Site Home Address: http://www. take a look at his other video site and consultancy site. My Name Is Scott Stick Yourself Out There In my review of this site. and has made a brand out of a nametag. Here you‟ll find what must be the biggest selection of articles related to Approachability anywhere. is a regular columnist. launched his own interactive www. My Name is Scott website. (Apparently. He‟s already got a great present! OK. Scott is still young.managetrainlearn. Another is his comfort around using modern technology to build customer relations. Click. Hello. he also has a nametag tattooed on his chest. but he has already written 7 books. If you can‟t get enough of Scott on this site. has a suite of websites.) The theme behind Scott‟s ideas is Page 47 of 107 Get the MTL Experience! . And then I realised that this isn‟t true.hellomynameisscott.Manage. There are over 700 of them.

com www. links. Human Links The Only Indian Portal On HR Development This is a lovely Indian website that provides a wide range of services for human resource Page 48 of 107 Get the MTL Experience! .Manage. Amongst the many free goodies on offer here (along with the articles. (from training needs to climate. Click. use it. Summary of Free Resources:  management articles  tests  forum. Site Home Address: http://www. forum. Learn! 2010 42.humanlinks. thinking skills to job satisfaction) and some general knowledge tests. Wherever you are. news and jobs) are a wide set of personality Email Address: query@humanlinks. a wide range of managerial tests (eg Manager in a Fix). a range of audits.

there are links to the most popular Page 49 of 107 Get the MTL Experience! . Learn! 2010 Human Resources About… 43. About – as the name suggests – is a multi-channel site that gives you an encyclopaedic tour of a wide range of topics.about. Site Home Address: http://humanresources. Management/Leadership. Free Learning Styles Test If you haven‟t yet become acquainted with the About concept. On the way they tackle Human Resources with guide Susan Heathfield. the “must reads”. Motivation. here including “Recruit and Hire the Best”. To help you through this wealth of material. you‟ll find topics on Change Management. Susan takes you through 4 main areas: HR Basics. Managing People. Summary of Free Resources:  Learning style profile  Free policy samples. Employing People. Communications. Employee Recognition. Throughout the channel. As with all About sites. then you‟re in for a great Email Address: info@humanresources. and Success at Work. Performance Management. and the latest updates.managetrainlearn. checklists and forms  Interview tips  Job descriptions  Free email classes. Click.about. and Teambuilding. there are free 5-week email classes.Manage. They start with 19th Century History and end up with Zoology.

Institute of Silly and Meaningless Sayings Bullshine Generator Here‟s some light relief. The purpose of all this fun is to highlight some of the silly things we do and say in the workplace. There‟s a swipe at management models. here‟s my favourite cliché: “He was in and out like a yo-yo”. but great fun. a way to curse colleagues using pirate-speak (I kid you not!) and a Babel translator telling you what various professional people really mean behind the words they say. For example. Summary of Free Resources:  bullshine generator. black-spotted pigeonfoot!” Odd. For a flavour of each of these. It‟s the website of the Institute of Silly and Meaningless Sayings (author unknown but probably someone by the name of R Pottinger!) Part of the spoof is that it is set up as a legitimate institute and thus lampoons some professional institutes that take themselves far too seriously. roll of honour and list of “bored” Page 50 of 107 Get the MTL Experience! . ISMS Babel translator  carparktivity stickers. Learn! 2010 44.managetrainlearn. Site Home Address: http://www. a Bullshine generator for producing management speak. albeit with a serious purpose. Click. my favourite bullshine phrase: “Has anyone seen my random data-stream analyser?”. ISMS curser.htm Email Address: Isms2002@btinternet. and my favourite pirate curse: “What care I. There‟s a coat of arms (motto: Back to Quo Vadis). a list of hilarious workplace clichés.btinternet. thou www. you can become a member of the institute and learn about the institute‟s history and purpose.

Manage. This is a series of short one-minute reads on leadership subjects. Summary of Free Resources:  leadership articles  newsletter  book www. But there are 2 features that make this site just a little bit different. Take a daily dip. Click. They include: Brian Tracy‟s “The 100 Absolutely Unbreakable Laws of Business Success” and Blaine McCormick‟s “Ben Franklin‟s 12 Rules of Management”. Leadership Now Building A Community of Leaders There are a number of familiar features on this site such as leadership Page 51 of 107 Get the MTL Experience! . They include: “Thirteen Mistakes of Leadership” and “First Class Noticers”.leadershipnow. Site Home Address: http://www. The other valuable feature is a reading room where you can read excerpts from some of the best management books around. Learn! 2010 Email Address: comments@leadershipnow. For a start. articles and a newsletter. there‟s a feature called Leadership Minute.managetrainlearn.

Manage, Click, Learn! 2010


Leadership Tools

A Free Thank you Here‟s something free that nobody else offers! An ecard message service for team members who‟ve done a good job or who need cheering up on a tough assignment. This site gives you 20 e-cards to choose from. There‟s one on Achievement, Integrity, Great Job, down to Well Done. All you have to do is jot down who you want to send the card to with your message, and bingo! off goes the card. It might be a bit cheesy for some, but there‟s no excuse any more for not letting your people know how much you appreciate them! Make sure you check out all the other free items on this site, such as a free copy of Oliver Swett Marden‟s success book, “Pushing To The Front”, interviews with top leaders, e-zine, and a range of leadership tools. Summary of Free Resources:  success e-book  tools for leaders, eg business planning toolkit  coaching course  articles and quotes  teambuilding exercises  ecards. Site Home Address: Email Address:

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Valuing Leadership This is a very useful site. It‟s been put together by Mick Yates and is built around the idea of 4 E‟s of leadership: Envision, Enable, Empower, and Energize. You can watch various slide shows explaining this framework and learn how they apply to 5 leaders of the 20th century, including Gandhi and Pope John XXIII. On top of all this, there are 300 themed articles on leadership, 350 links, 200 magazine features, 400 book references, and 500 quotations. Now that should keep you quiet for a few days! Summary of Free Resources:  slide shows  leadership self-assessment  leadership articles  quotations  book references. Site Home Address: Email Address:

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Lessons in Lifemanship

A Course in Lifemanship This is an interesting site in which Bryan Bell attempts to explore what the meaning of lifemanship is. Bryan says that Lifemanship is like seamanship. Just as seamanship is defined as the ability to navigate the seas, so lifemanship is about navigating human relationships. It‟s about getting the skills that strengthen our relationships, making them more enjoyable for us and avoiding the self-defeating actions which make life a struggle. The course is split into 7 parts, including: How to improve relationships; how to get a job; how to find potential employees; and how to share success and motivation. It‟s like a compass to sail the seas of life (groan!). Summary of Free Resources:  online course. Site Home Address: Email Address:

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Learn! 2010 49.managetrainlearn.managementhelp. It‟s a real web of information. (By the www. Site Home Address: http://www. Carter calls the site a “complete. It‟s an amazing resource. There doesn‟t appear to be anything left out. it has a bias towards non-profit organisations. Carter McNamara. to General Resources and Related Library Links. say Group Skills. And it‟s hard to argue with that. a true management help. Click. the work of one man. Summary of Free Resources:  encyclopaedia of management. to Z. Advertising and Promotion. It covers everything in business from A. Volunteers. Then you move through Icebreakers and Group Matters. highly integrated library of management material”.com Page 55 of 107 Get the MTL Experience! . And of course when you go elsewhere you have other links to explore. You start with an introduction and a set of links to outside sites. Management Help Free Management Library I first came across this website some years ago when there was little else on management development on the web. well Email Address: jalnes@mapfornonprofits.) Let‟s see what happens when you explore one topic.Manage. I was astounded then and still am now.

Summary of Free Resources:  massive collection of management articles  glossary of management terms. For devilment. Learn! 2010 Page 56 of 107 Get the MTL Experience! . neatly categorised into sections such as Coaching.managerwise. As a bonus. and employment law sites around the www. there‟s a massive collection of articles in the Knowledge Email Address: admin@managerwise. Where to begin? Well.Manage. Motivation and so on. Then there‟s an A to Z glossary of management terms. Click. To Manage Divine”) and hand it out to your delegates on your next training course. The one I checked on Motivation has some really well-chosen subjects. Innovation. Site Home Address: http://www. portals. management publications. such as “Climbing the Mountain on your Terms” and “Feedback is the Breakfast of Champions”. I selected “Q” and got “Quick Ratio” and “Quality of Work”. you can buy the T-shirt with that slogan on (“To Work Is Human. To Manage Divine This is nothing short of a management supersite. Culture. Manager Wise To Work is Human.managetrainlearn. There are also links to universities. business schools.

com Email Address: eric@managetrainlearn. and a library of free e-books. ManageTrainLearn (MTL) focuses on the 20 skills that you need for professional and personal success in the 21st century. To help you and your organisation learn these skills. You can download free evaluation versions of all these products from the site and enjoy them without limit at your leisure. ManageTrainLearn Free Software Downloads I hope you‟ll forgive this bit of self-indulgence since this is our site. Learn! 2010 51. including E-learning courses. They range from Appraisal and Assertiveness to Teambuilding. MTL provides a range of online products.managetrainlearn.Manage. Click. 1-day Course Plans. Step-by-Step pocketbook guides. Time Management and Training Skills.managetrainlearn. Thinking Page 57 of 107 Get the MTL Experience! . Site Home Address: www. Manuals for Trainers. Summary of Free Resources:  software downloads  prize quiz  newsletter  articles on management and development. Email Address: mhmail@earthlink.” It‟s a nice way to do some useful self-improvement each day and. the two available were: A Meditation for Centering which lasted 12 minutes and Your Source of Abundance which lasted 27 minutes. the theme was Balance. Click. the best bit is. Peace and prosperity be with you! Summary of Free Resources:  daily affirmation  3-monthly e-zines  online guided meditations. Learn! 2010 Page 58 of 107 Get the MTL Experience! . and the affirmation for the day was “I act with purposeful awareness of equanimity and balance. it‟s free. For example. in the week I checked it out. Marshall House Your Free Daily Affirmation This site is run by Jeanie Marshall and each month of the year she offers a theme which is then translated into a daily affirmation. When I www.managetrainlearn. Site Home Address: http://www. Other resources on this site include Jeanie‟s guided meditation tapes.

com Page 59 of 107 Get the MTL Experience! . If you‟re interested in getting more out of your subconscious mind and reaching a truly relaxed creative state of awareness. pull creative ideas out of thin air.Manage. You‟ll learn how to reach deep levels of meditation like a Buddhist monk. an optimal state of being in which your right and left brains are working together and you are in a state of total. founder of the Mind Power System. Go on.managetrainlearn. and accelerate your own healing. Mind Power System Free Relaxation Programme This is one of the websites of Jose Silva. Learn! 2010 53. www. creative and deep relaxation. Site Home Address: http://www. This programme shows you how to reach the alpha level of relaxation. and discover possibilities you never imagined! Summary of Free Resources:  mp3 relaxation programme  email course. this is the site to come to. The free part of the programme is a 9-part email course which is the result of Jose Silva‟s 25-year research into how human beings can reach their full potential.silvaultramindsystem. you get a free 30-minute mp3 audio programme called “How To Reach The Alpha Level”. open up your Email Address: support@silvaultramindsystem. Click.

and a forum. for access to all the www. Learn! 2010 Page 60 of 107 Get the MTL Experience! . interviews with experts. Summary of Free Resources:  Free skills-builders  Over 450 articles  140 articles downloadable as an e-book  personal development plan workbook.mindtools. Here you can learn hundreds of essential management skills. There is also a members‟ helps more than 10.Manage.000 visitors learn the essential skills they need for an excellent career. MindTools. and develop yourself on an ongoing basis with the Mind Tools‟ popular Email Address: info@mindtools. free of charge. called Career Excellence Club. instantly available Each year. Click. Site Home Address: http://www.000.managetrainlearn. Mind Tools Online management and leadership training.

What you don‟t get. lecture notes and assignments. Now you can turn yourself into a MIT graduate! Summary of Free Resources:  online courses  trainer‟s resources. It‟s up to you how you might use this information. the Massachusetts Institute of Technology made newspaper www. The most relevant to anyone interested in business is the Sloan School of Management with over 100 programmes. Programmes are courses run in any particular semester. This is how it works. Learn! 2010 55. Site Home Address: Page 61 of 107 Get the MTL Experience! . It‟s up to There are some 34 departments ranging from Aeronautics to Writing Studies. Listening to the Customer. obviously. reading references. Other programmes of interest to managers are: Advanced Managerial Communication. calendar. Negotiations and Conflict Resolution. Click. You could be a trainer and use the plan as a structure for your own courses. and Communications for Management.ocw. Now a few years on. Or you could use the references as the basis for your own self-paced learning. here are the results: MIT Opencourseware. MIT OpenCourseware Sloan School of Management When it first announced that it was opening up all its course material free to the world.Manage. Let‟s take as an example “Practical Leadership”. is the actual lessons. both in Email Address: info@ocw. What you‟ll get on this course is a syllabus.

com www. The free gift offered on the site comes when you recommend the site to a friend. Learn! 2010 56. mp3motivators Free mp3 programme This site supplies the top audio programmes from the world‟s best personal development speakers.45 minutes and can be played straight from your PC or an mp3 player. When I did this.Manage. the free mp3 I got was Bob Proctor and Jim Rohn talking about Goalsetting. Considering what you‟d pay to hear either of these two speakers in person.managetrainlearn. that‟s not a bad deal! Summary of Free Resources:  motivational mp3s  free copy of As A Man Thinketh by James Page 62 of 107 Get the MTL Experience! .com Email Address: info@mp3motivators.mp3motivators. Site Home Address: http://www. Click. It lasts all of 25.

There‟s good stuff on the qualities that make up a leader. the different ways to communicate. National School Board Association Professional and Leadership Development This site contains a useful professional and leadership programme. the lessons have universal appeal to managers and leaders in any organisation. Site Home Address: Page 63 of 107 Get the MTL Experience! . Although it‟s aimed at school governing bodies.html Email Address: itte@nbsa. Maybe they have something in mind? Summary of Free Resources:  leadership www. Click. and quite a big section on dealing with conflict. Learn! 2010 57.managetrainlearn.

The first case is as follows: “A client walks into your office and is exceedingly angry and difficult to talk to. you get the correct versions and a rationale. Summary of Free Resources:  negotiating skills test. All the questions are case studies. After submitting your answers. Site Home Address: http://www. which is quite Email Address: www. Learn! 2010 Negotiation Enterprises 58. Click.managetrainlearn. How do you approach your client so as to make your meeting as productive as possible?” You have 5 possible options for each Page 64 of 107 Get the MTL Experience! . Empowerment Through Negotiation Here‟s a tricky negotiation skills test called “So You Think You Know How To Negotiate?” There are just 7 questions and you‟re given 5 minutes to complete them.sabonline.

com Email Address: editor@negotiatormagazine. Site Home Address: http://www. in which these two men doubled the size of the USA overnight for the price of $15 www. Two entries are currently topping the list. John has compiled everything to do with negotiations ranging from Crisis Negotiation to Gender Negotiation to Salary Negotiation and Travel Negotiation. One feature that took my eye was a page on Outstanding Negotiations in which readers are asked to submit their nominations for the best negotiating performance ever carried out. in which King Solomon had to choose between two women who claimed to be the mother of a baby boy. Learn! 2010 Negotiator Magazine 59. The second is the Louisiana Purchase by James Monroe and Robert Livingston in 1803. And it‟s all the work of one man. There‟s no fee so it‟s a resource you can wander around at will. The first was what John calls the King Solomon Maternal Claims Page 65 of 107 Get the MTL Experience! .managetrainlearn. Cheap at twice the price! Summary of Free Resources:  huge database of negotiating material. Click. It‟s absolutely massive. John Baker. The Most Comprehensive Resource On Negotiating Today This is probably the biggest database of negotiating material on the web.

Manage, Click, Learn! 2010


New Conversations

The Seven Challenges This is Dennis Rivers‟ site which he calls a cooperative communication skills community. He offers a range of free ebooks, articles and exercises to help visitors communicate more creatively, successfully, and compassionately; to encourage dialogue and resolve conflict; and to build a more co-operative life at home and work. There are 5 free e-books: The Seven Challenges written by Dennis himself. It goes into subjects such as Listening; Expressing yourself clearly; and Focusing on learning. Compassionate Listening by Gene Knudsen Hoffman, which explores how to transform conflict Human Becoming, an anthology of works by David Richo on our journey toward becoming whole and human, (look out for his excellent affirmations on overcoming fear) The Geometry of Dialogue, again by Dennis, which uses mandala-like flow charts to map and facilitate human interaction. Summary of Free Resources:  communication skills e-books  a set of resources on forgiveness, including a bumper sticker. Site Home Address: Email Address:

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Office Diversions

The Productivity Reduction Discovery Centre Don‟t tell your boss the subtitle for this site or he/she will seriously think you‟re wasting your time here. However, if you do get caught, then just quote the subtitle on the home page, which says: “Important survey reveals long-term medical importance of active on-the-job stress reduction”. Because that‟s what this site will do for you: reduce your stress and give your fun hormones a real boost. There are tons of great material here: office jokes galore; lists of phobias; games of concentration; world clockwatching; office pranks; timewasters; 2035 headlines (eg “Ozone created by electric cars now killing millions in 7th largest country in the world, California”); brain twisters, and jigsaw puzzles. When a bit jaded, I‟ve often whiled away a half-hour doing a jigsaw puzzle on this site and come back to my duties refreshed. (Really!) Perhaps the first of the 10 Office Commandments on this site is reason enough to play around here from time to time: “Thou shalt have no other life beside work”! Oh, and in case your boss does catch you looking at this site, there‟s a panic button called Yikes It‟s The Boss which will take you to a page on… well find out for yourself! Summary of Free Resources:  jokes, games, pranks, puzzles on office working  forum  poll  free office clipart. Site Home Address: Email Address:

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Patricia Fripp

Confessions of an Unashamed Relentless SelfPromoter Patricia Fripp is an award-winning coach and speaker, and by her own admission, an unashamed relentless self-promoter. I don‟t mind that because I like her style and tone and enjoy what she offers. For example, she has a huge list of articles covering the whole raft of management and personal development topics. For example, in Presentation skills, she offers “Put Your Audience in the Opening” (good advice); in Marketing Skills, she offers “Power Pitching”; and in Leadership, she offers “Make Your Presentations Fun”. But there‟s more free stuff on this site. There‟s a whole set of videos taken from Patricia‟s presentations. Try “Life is a series of Sales Situations” for starters. Or how about “The Story Behind Awesome Storytelling”. And what better than “Quantum Leap Performance”? You certainly get your money‟s worth here. After all, it‟s free! Summary of Free Resources:  management articles  ezines on public speaking and business  videos of presentations. Site Home Address: Email Address:

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the portal is offered free to charities. Learn! 2010 63. Everything possible is included from 360 Degree Assessments to Diversity. or under pressure (OK. and if this wasn‟t enough.managetrainlearn. And their answer is their online (and offline if you want) portal of over 100 topics on management with lots of information on Email Address: enquiries@peoplealchemy. who isn‟t?).co. then you don‟t need training. This enables you to access the full version and wander all over the place. OK. just because they want to! Summary of Free Resources:  Trial of a refreshingly different leadership manual Site Home Address: http://www. People Alchemy Turning People into Gold Dust The guys at People Alchemy claim that.peoplealchemy. A nice touch was also that you can bookmark pages and add your own notes. Everything I saw was superbly written and Page 69 of 107 Get the MTL Experience! . Empowerment to Violence and Aggression. Oh. It‟s a great resource and they offer a Free Trial for 15 days. overwhelmed. using their search facility or just going where the mood takes you. if you‟re a manager who‟s www.Manage. You need answers. making mistakes.

Some trainers use the famous “old hag-young queen” image. Click. Learn! 2010 64. Others use the Necker cube.psu. This site has a huge number of links to different optical illusion sites ( www. And you can use them in a wide range of change programmes as great icebreakers. and the facing vases/faces. Summary of Free Resources:  optical illusions. the chances are you‟ve been shown an ambiguous picture showing 2 images which change according to how you look at them. Site Home Address: some of the links are now dead). You‟ll find the 3 just mentioned plus other well-known ambiguous illusions such as the Eskimo/Indian chief. or quick power learning Page 70 of 107 Get the MTL Experience! . Penn State Psychology What Do You See? If you‟ve ever been on a personal development programme. And others mix numbers and letters as in the “Is it 13 or B?” picture. the rabbit/duck.managetrainlearn. They‟re fun to play with or just to work out for yourself. being rather old.htm Email Address: Acp103@psu.

and end up with Wisdom Words and Worry. neatly arranged in A to Z fashion according to personal development themes. Say Email Address: stevemoor@personal-development. steer right through Learning and Leaders. John-Boy! Summary of Free Resources:  articles and e-book  free My Life Planner software. Site Home Address: http://www.Manage. then you‟ll love Chuck Gallozzi‟s articles and free e-book “Roadblocks to Happiness” on this www. There are nearly 250 articles to choose from. So we start with Abstinence. Click. Learn! 2010 Personal Development 65. move on to Change and Complaints. Page 71 of 107 Get the MTL Experience! . As an example of the folksy nature of these writings. here‟s the subheading to the article on Wisdom: “Some folks are wise and some otherwise”. Homespun Philosophy If homespun philosophy is your thing (and I have to confess to a certain weakness in this neck of the woods).personal-development.managetrainlearn.

Personal Eco-Systems. He does things that bring him joy and contribute value to www. Philip Humbert Coaching to Achieve Your Goals and Live Your Dreams Dr Philip Humbert is my kind of guy. Oh.managetrainlearn. I suppose there‟s no better definition of a trainer or coach than when he says: “I love to pass on what I‟ve learned and help others enjoy their own brand of success. Site Home Address: http://philiphumbert.Manage. audio tapes and top 10 lists. Kodiak. Summary of Free Resources:  3 e-books  Audio tapes  Hundreds of quips and quotes on personal development  Newsletter archive. Creating Wealth. One of the best features is Philip‟s newsletters and you can get copies for every month back to Page 72 of 107 Get the MTL Experience! . and Making Email Address: coach@philiphumbert. The free goodies include 3 free e-books: Goal-Setting 101.” Philip shares a lot of his philosophy and ideas on this website of his. and I also like Philip because the most important stuff on his bio is his dog. Learn! 2010 66. He‟s a coach who says he‟s never worked in his life: what he does couldn‟t be described as work in the conventional sense. Click.

Click. All free.managetrainlearn. You can get Napoleon Hill‟s “How to Overcome Failure and Achieve Success”. then this site will shower you with great motivational literature. Emile Coue‟s relaxation formula that‟s a must whenever you‟re feeling down. a free 7 Eternal Laws CD. and a massive dictionary of self-affirming quotations from Abundance through to Email Address: info@positive-club.Manage. Positive Club Free Inspirational Books If you‟re really interested in personal selfimprovement. Now if none of these don‟t put you on cloud nine. And many more besides. a really neat little positive boost trick that only a computer can deliver. there‟s a lovely relaxing slideshow from Kahlil Gibran. In addition. Learn! 2010 www. Site Home Address: http://www. including some classic self-improvement books. there really isn‟t any hope for you! Summary of Free Resources:  self-improvement e-books  positive boost  tests and quizzes  inspirational slide show from Kahlil Gibran  relaxation formula  dictionary of self-affirming Page 73 of 107 Get the MTL Experience! .positive-club. Kahlil Gibran‟s “The Prophet” and Wallace Wattles‟ “The Science of Getting Rich”.

a really interesting forum from which you can see some of the presentations people have made such as “The Life of a Potato”. there‟s some great advice on how to deliver your presentation. Help For All Your Presentation Needs I‟ve seen quite a few sites that teach presentation skills but this is my Page 74 of 107 Get the MTL Experience! .uk www. And lastly. Next. and “The Future of the Pork Sausage Market”. Then there‟s a range of free excellent Powerpoint templates under different headings such as business. and a template There are also quick links to the free Powerpoint viewer and trial version of the real thing.managetrainlearn. Topics include What to Wear and Dealing with Investors. Summary of Free Resources:  Slideshows  Advice from famous presenters  Templates  Speeches  Sound Email Address: editor2007@presentationhelper. told in an Click. you‟ll find a collection of famous speeches and examples of what to say on special occasions such as weddings. Where to begin? Well. “Ancient Egyptian Mummification”. first off. seasonal. Site Home Address: http://www. Learn! 2010 Presentation Helper 68. funerals and retirements. conversational style.

and references. Theory X and Email Address: customer_service@provenmodels. descriptions. pros and cons. Proven Models Models on the Cat Walk Although Provenmodels is primarily a resource for researchers and students.provenmodels.Manage. Summary of Free Resources:  Collection of management models Site Home Address: http://www. it can also be of value to those who want to develop their knowledge of management ideas. Click. the author Page 75 of 107 Get the MTL Experience! .managetrainlearn. In the top ten of models are favourites like Maslow‟s Hierarchy of Needs. Alternatively. or the topic. The models themselves are displayed graphically with details of their characteristics. you can browse the model www. You can add your own comments. Learn! 2010 69. It comprises a collection of 64 models which can be accessed be a search of the model name. and Fayol‟s 14 Principles of Management.

Manage. In all there are nearly 40 broadcasts in the archive. Site Home Address: http://www. that‟s the person I‟ll always think he www. These will really motivate you as you walk or drive along. Everything he touches seems to turn to gold. Robin Sharma is the ex-lawyer turned motivational speaker who has created a brand out of himself and uses this to promote a wide range of business and personal development material. Learn! 2010 70. but as the name of his bestselling book. Summary of Free Resources:  free podcasts  video segment on “The 8 Things that Billionaires Do”  video excerpt on “Lead Without a Title”  “Extraordinary Leadership” audio programme (60 minutes). ranging from Lessons on Leadership from U2 to The Five Forms of Wealth to Ambidextrous Leadership and Be A Renaissance Person. The chief free resource on this site is a collection of audio podcasts. Robin Sharma The Monk Who Sold His Ferrari I don‟t believe that Robin Sharma is for one second the monk who sold his Page 76 of 107 Get the MTL Experience! Email Address: al@robinsharma. Click. You can‟t help getting infected by Sharma‟s enthusiasm and success aura.managetrainlearn.

“Flinching” Page 77 of 107 Get the MTL Experience! . He‟s practical. you‟ll also get a set of 23 articles on power negotiating. Learn! 2010 71. Roger Dawson You’ll Never Make Money Faster than When You’re Negotiating Roger Dawson was one of the first speakers I ever heard on the subject of Negotiating Skills. Summary of Free Resources:  audio and video excerpts  articles on www. including: “Ask For More”.managetrainlearn. Plus. and tells a very good Email Address: dawsonprod@aol. and “Money is not as important as you think”. entertaining. Click. This site will show you Roger in action both on audio and video. Site Home Address: http://www.Manage.

Uplifting the Power of Service Worldwide Ron Kaufman must surely be the most dynamic advocate of customer service in the world. a free Customer Service Training www. There are audio presentations with intriguing titles such as “How to make a wrong customer feel right”. He has two websites: his own at ronkaufman and his customer service college at Up Your Service. Click. There are great videos which will show you why Ron is such a draw when presenting. There are 2 really creative Powerpoint slideshows called Service With a Smile and Up the Loyalty Ladder which you can download.ronkaufman. Both sites will give you access to some of Ron‟s excellent free material. He has reached more than 3 million people with his high-energy and high-content presentations.Manage.managetrainlearn. Learn! 2010 Ron Kaufman 72. Email Address: Page 78 of 107 Get the MTL Experience! . as if this wasn‟t enough. Summary of Free Resources:  Videos and audios on customer service  Slideshows  Articles and tips Site Home Address: http://www.

co. Salad Ltd Do What You Love Salad is a UK training company specialising in Neuro-Linguistic Programming (NLP). It‟s run by Jamie Smart who is the author of most of the articles in the tips Page 79 of 107 Get the MTL Experience! . Learn! 2010 73. Site Home Address: http://www.saladltd. Email Address: info@saladltd. and “Power chunking”. To get a feel for some of the tips.managetrainlearn. They‟ll enhance your communications and make you a stronger influencer. Summary of Free Resources:  articles on NLP  free NLP videos  hypnotic language course  irresistible influence language course and ebook  free 1 year hypnosis course and ebook. Signing up to Jamie‟s tips means you get a whole host of NLP-related resources free. There are over 80 articles here and they are really one of the best introductions I‟ve come across to NLP. here are some titles: “Put some fizz in your physiology” (about the state of your body and the state of your mind). “Wave goodbye to hesitation”.co.

uk/ Email Address: contact@siliconbeachtraining. To start off. Because they are also promoting their own offline courses. Site Home Address: http://www. they also run a monthly prize competition with the winners receiving a free course. On each of the topics in their courses. Summary of Free Resources:  Free courses from their website  Free monthly competition.managetrainlearn. Photoshop. Learn! 2010 you can follow up on tags (to see related items). and Social Media. share the topic on your social sites. Silicon Beach Training Training that Makes a Difference Silicon Beach Training are a Brighton (UK)-based company that provide both online and offline training. Click. These range from PRINCE2 to Six Sigma. They care about effective training and that means listening to their clients and course participants. www. or submit a comment of your own. as well as more familiar management courses. is the range and depth of free resources on their Page 80 of 107 Get the MTL Experience! .co. they offer 13 courses that can be accessed from their website pages.Manage. What makes them really outstanding.

What makes this more than a training shop. You get all the instructions along with the item which are usually well-illustrated.skillsconverged. Soft Skills and Personal Development Skills Converged is a great little training shop which provides offthe-shelf content for trainers. however. all of which can be customised to suit your own particular training needs. These include trainer‟s notes. Skills Converged Training Material on Productivity.Manage. games. is the wealth of free material on offer. Click. A great giveaway for training and learning. slides.aspx Email Address: support@skillsconverged.managetrainlearn. Summary of Free Resources:  Free training resources on exercises. Site Home Address: Page 81 of 107 Get the MTL Experience! . Learn! 2010 75. and role plays  Icebreakers  Quiz  Teambuilding games  Free download pack with guidelines and useful materials for running courses. These range from energisers and icebreakers to exercises and teambuilders. exercises.

I liked in particular the idea of “Firebreaks” around your busy Email Address: info@stressbusting. www. And the Directory offers a good set of links to more specialised Summary of Free Resources:  Stressbusting Wellbeing Solutions for Your Workplace This site has got everything you need to relieve you of stress. There are really interesting articles. advice and tests on stress busting. Send me to the relaxation couch now. from Dr Roger Henderson. Then there is the Stressbusting channel with a variety of short programmes on relaxation. and stretching. Learn! 2010 76. Site Home Address: http://www. You can hunt for stressbusting ideas either via 12 zones like Workplace Stress and Money and Debt. Page 82 of 107 Get the MTL Experience! .managetrainlearn. The one irresistible feature is the Stress Test which will let you know how vulnerable to stress you are. Therapies cover 13 remedies from Yoga to Colour Therapy to Shiatsu. or via the type of remedy eg a link to another area or product.

bz www. Success. (and who doesn‟t have some kind of desire for their own success?). and I forgot. in fact. Oh. I think. Email Address: info@success. Success guaranteed. Plus a demo of a Life Organizer that plans your personal success. But what about the free resources? Well.managetrainlearn. Then there‟s an amazing article directory.Manage.  Massive personal success article directory  Free tour and demo of “Life Organizer”  E-cards to send to your contacts. quotes. Summary of Free Resources:  Free CD and MP3 on Robert Stuberg‟s “The Secret”  Free coaching session  Free newsletters. The focus on this entire site is Your Path to Success If success is important to you in life. to which you can add your own items. For a start you can download a free CD and MP3 of “The Secret”. there‟s a great selection of e-cards that you can send to your contacts too. Learn! 2010 77. And email tips. software and videos. coaching courses. these are pretty amazing. then this is the place for you. and powerwords. Click. Plus audio programmes. Site Home Address: Page 83 of 107 Get the MTL Experience! .success. developer Robert Stuberg‟s mission can be summed up in this simple statement:”our goal is to help you experience more success!” You‟ll find products from the well-established success authors here such as Jim Rohn and Wayne Dyer.

Love and Relationships.managetrainlearn. As a reward for gathering points. As an encouragement to participate. Site Home Address: http://www.Manage. You can access experts in each of these areas.selfgrowth. It is a resource. It‟s a very well-managed resource and the links alone will set you on a personal development adventure that may take you anywhere. and a place to learn. Learn! 2010 78. and Lifestyle. sets of articles. a community. Self Growth The Online Self-improvement Encyclopaedia Selfgrowth is reputedly one of the largest self-improvement sites on the Internet. Once you‟ve Page 84 of 107 Get the MTL Experience! . Health and Fitness. or simply daily logging in (5).com Email Address: webmaster@selfgrowth. and discussion boards. members can earn user points for all their activity on the site. Mental Health. blogs. events. newsletters. you can develop your own member pages and connect to others through chat. Click. The site has 6 areas: Success Skills. and products. www. Money and Careers. Summary of Free Resources:  A choice of 13 free newsletters  Links to online IQ and EQ tests  Huge directory to specialist sites dealing with self growth  Access to experts. adding an article (50). including adding an expert page (100 points). instant messaging. you can be featured on the site and offered prizes. Email Address: info@targetedlearning. I scored highest on Gaining Autonomy which for me was spot-on. you get the results which score your responses according to one of the following: Gaining Autonomy. probably because the company is located in Utah. Here you can sign up and then take a Career Driver‟s Assessment which is a small portion of Lesson Two of the Page 85 of 107 Get the MTL Experience! . Great fun and highly www. and Maintaining Balance. it has a landscape website not a down-the-page portrait one. The assessment now allows you to devise an Action Plan. Serving Others. Click. Ensuring Security. Leading Others. Being the Expert. is the link to the Making a Difference workshop. though. Once you‟ve completed the whole set of questions. Fostering Innovation. The great thing about the site.targetedlearning. And then it uses a mountain background.Manage. Learn! 2010 79. Summary of Free Resources:  Demo of Making a Difference workshop Site Home Address: http://www. Targeted Learning Engaging the Collective Genius of People This is a neat little site. For a start. Achieving Stretch. This is a series of 28 questions about your career objectives and values.

Test Café Brain Tests This is one of the best sites around for taking tests. Learn! 2010 80. Click. You can take them on your www.managetrainlearn. Testing. on your career choices.Manage. Other free tests include… How Smart Are You? How Smart Are Your Emotions? Are You Left-Brained or Right-Brained? Teamwork Are You A Leader? Are You Organised? Are You Self-Confident? Half-Full or Half-Empty? Are You Assertive? Enneagram Test What Color Is Your Aura? What Kind of Person Are You? OK. and on your personality. on assertiveness. Site Home Address: http://www. there‟s a free Brain test that has 32 questions and will take you 12 minutes to complete. on teamwork. on time management. As an example. Email Address: Page 86 of 107 Get the MTL Experience! . Summary of Free Resources:  tests and self-assessments.

com Email Address: patti@thechangeagent. in her words. It‟s in the form of a spy file.managetrainlearn. Summary of Free Resources:  articles on change management. or. That‟s why she calls herself “the change agent” (get it?) This site is a showcase for her very interesting articles on change. The Change Agent Are You A Change Agent or A Change Victim? Patti Hathaway is a consultant who specialises in helping organisations manage change. detect change. Learn! 2010 81. Site Home Address: http://www.Manage. That‟s not Page 87 of 107 Get the MTL Experience! . Let Go”. You can also listen to Patti talking about some of her work assignments and you can download one of the best pdf brochures I‟ve ever seen. about Patti and her work.thechangeagent. ranging from “Change Is A Many–Splintered Thing” to “When You‟re At the End of Your Rope. www.

managetrainlearn. messaging each other. Be Inspired. blogs. Disney Leadership. This means that leadership experts and practitioners from all over the world can collaborate with each Email Address: info@theleadershiphub.0 tools with members writing their own leadership diaries. documents on leadership Site Home Address: http://www. videos. which aims to inspire people with Walt Disney‟s leadership style and show them how to be a “connoisseur of talent”.com Page 88 of 107 Get the MTL Experience! . emailing within the platform. Move over Mickey! Summary of Free Resources:  60-second leadership book extracts  Blogs. uploading their own video clips.theleadershiphub. The site is based on Web 2. The Leadership Hub The World’s Online Leadership Community The Leadership Hub is claimed to be the world‟s first online collaborative leadership development community. Learn! 2010 www. and one I particularly like. Click. Think MySpace or Facebook for Leaders and you‟re in the right kind of territory – a leadership collaboration and development site that uses social networking principles and tools. documents and other useful tools to share with the rest of the community. Be Entertained.Manage. Some of the groups on the site include: Professional Voice.

Brief Descriptions of Quality Terms and Tools Here is another one of learning junkie David Straker‟s www. if this is your sort of thing. and qualitytools (which you‟ll find elsewhere in this book).com/improvement/a_encyclopedia. Hats off to David for another amazing encyclopaedic resource.Manage. ranging from original Japanese terminology to Six Sigma frameworks. and “Fault Tree Analysis” and.htm Email Address: contactus@syque. Site Home Address: http://www.” So. each with a page containing descriptions of tools and terms about improvement and quality. Click. Summary of Free Resources:  articles on quality and improvement.managetrainlearn. a companion to changingminds. you can start with the “A-O Diagram” and journey through “Bell Curve”. creatingminds. end up with “Z-Chart” and “Zenbara”. This one is “a long list of around 400 items. Learn! 2010 The Improvement Encyclopedia 83. “Chumbo Chart” Page 89 of 107 Get the MTL Experience! .

managetrainlearn. which is summed up as: “never try to win”. and ends with “The 10 Steps to Overcoming Public Enemy No 1: Fear”. Motivation with Intelligent Content This is Victor Gonzalez‟s site.Manage. Site Home Address: http://www. newsletter. (You can see him in action on this site in 4 video excerpts. Learn! 2010 The Logic of Success www. Victor is an American motivational speaker who is very entertaining. through “The Winning Mindset of a True Leader”. Read and be entertained! Summary of Free Resources:  video excerpts  Email Address: victor@thelogicofsuccess. They range from “My First Trophy”. There are 62 of them and they‟re all written the way Victor speaks: highly Page 90 of 107 Get the MTL Experience! . conversational.) What makes the site worth a visit is the special collection of articles on success. direct. a bitter-sweet story of how nobody sees you when you really succeed. and free e-book on success. Click. and instructive.

Which makes this section alone a great research tool. Summary of Free Resources:  glossary of management terms  articles galore on management. sending you off in all sorts of explorations. Click. The Manager The Knowledge Intermediary “The Manager” is a massive resource focusing on management issues. a Knowledgebase. Then there are links to Publications. and other categories that will shoot you off to even more resources elsewhere on the Net. and a Daily Knowledge Email Address: info@reckliesmp. HR. Learn! 2010 85. it has a wonderful glossary. For a start. There are Finance. In fact. Site Home Address: http://www.managetrainlearn.themanager.Manage. Warning: only attempt if you‟ve got an hour or two to spare as you‟ll almost certainly get absorbed in its fascinating meanderings. if you ever need to look something up about Page 91 of 107 Get the MTL Experience! . this is as good a place to start as you‟ll www. Marketing.

com Email Address: Page 92 of 107 Get the MTL Experience! .managetrainlearn. in “Management Without Logic”. Lists to Hang Up at work. there‟s a very amusing section that includes: some of the crazy things managers say.Manage. Dear Doc… This is an off-beat work-related website run by William Gorden. Hint: prison wins out! Summary of Free Resources:  workplace question and answer  amusing things that managers say. and a comparison between work and prison. The main part of the site is a Question and Answer section in the style of an Agony Aunt column which responds to all sorts of workplace issues. Click. such as “Help! I Can‟t Spel”. Site Home Address: http://www. “How Can I Combat Tardiness?” and “I Work With A Jerk!”. Learn! 2010 The Workplace Doctors 86. and Tina Rowe. Here you‟ll find answers to questions that really bother people at work. Dan West.workplacedoctors. In addition.

com Email Address: thiagi@thiagi. puzzles and guides  training resources. and Tic Tac (Noughts and Crosses) “About the World”  a glossary of 66 strategies for improving performance  interactive puzzles. Thiagi was born in Madras (now Chennai) and became an instructional leader devoted to making learning fun.managetrainlearn.  trivia puzzles  email games. eg on facilitator characteristics. Click.thiagi. Learn! 2010 87. Thiagi Improving Performance Playfully This is the site of Sivasailam Thiagarajan (or Thiagi. Site Home Address: http://www. quizzes. to name just a www. and e-learning.Manage. for short). Project Life Page 93 of 107 Get the MTL Experience! . Just go and play! Summary of Free Resources:  games. including…  104 training games from “$20” to “Zoom”  36 interactive lecture styles  webshell games like Hangman. TV game shows. And there‟s a lot of free fun training on the site.

Expand Your Thoughts The two Thinking Managers who edit this site are Robert Heller and Edward de Bono. Summary of Free Resources:  Management library  Blog watch  Media watch  Links Page 94 of 107 Get the MTL Experience! . there is a wealth of material on this site. Unusual and original features of the site are various newsfeeds on management topics. Email Address: info@thinkingmanagers. Site Home Address: http://www. consultants and thinkers in their own right.thinkingmangers. there is a Resources section linking to a big database of other sites and companies. much of it available in the Letter to Thinking Managers newsletter which is free for the first two months. These include a Guru Watch which follows the latest work on over 70 of the world‟s top management gurus. and an update on the world‟s top companies. Heller is the founder of the www. both outstanding writers. There is also a huge library of management material. Click. Management Today and de Bono is one of the world‟s leading authorities on creative thinking. As you would expect from two such luminaries. Learn! 2010 Thinking Managers 88.Manage.managetrainlearn. a Media Watch which summarises the headlines of the world‟s top business publications.

comments and much more. Tickled By Life Productivity and Life Enhancement Does life excite you? Are you blown away by the newness of every moment? Do you tap your creativity to the full? Are you passionate about your goals? Does playfulness come naturally to you? In short. The objective of this site is to enable you to live your life creatively and joyfully in your own way so that you can experience goose bumps of success in all areas of your life. games. puzzles. inspire you and wow you with a host of free articles. discussions.managetrainlearn. www. Click. wish I‟d had an intro like that! Summary of Free Resources:  Terrific collection of “Tickles” (thought-provoking articles)  Poll of the week. stories. Learn! 2010 89. Cor. are you tickled by life? Email Address: will surprise Page 95 of 107 Get the MTL Experience! . provoke you. interviews. jokes. Site Home Address: http://tickledbylife.

It‟s printable online reading but if you want to buy the book you can.antion.managetrainlearn. Site Home Address: http://www. Oh. If you want to inject more pizzazz into your presentations. On his site you‟ll find a great free ebook on how to keep your audience awake and captivated by your business presentations. 336 pages long. and don‟t you think that book cover is kinda snazzy? Summary of Free Resources:  ebook on presentations  free articles on presentations. try it. It‟s huge. Tom‟s title for the e-book is: “Wake „Em Up!” and the subtitle is “Your A to Y Guide (No ZZZZZs Allowed) to more interesting. Tom Antion is a business speaker who also runs a range of seminars on other topics. Learn! 2010 90.htm Email Address: www. and has some very interesting ideas and techniques. Tom Antion Wake ‘Em Up Business Presentations. fun and memorable programs”.com Page 96 of 107 Get the MTL Experience! .

Please!” As if he had to ask! Summary of Free Resources:  powerpoint slides of Tom Peters‟ seminars  master and special slides  newsletter and daily quote  pdf files covering thoughts and tips. Click. Have your way with them. Peters is a legend in his own lifetime. and more.tompeters. Tom implores us to use these resources. For here on Peters‟ site. Learn! 2010 91. “Take them. Tom Page 97 of 107 Get the MTL Experience! . Tom Peters When Exactly Will You Go For Wow? This is the site of the guru‟s guru. You can discover what the great man thinks about interviewing excellence. Romania. The thing that stopped me going then was that Peters‟ seminars were invariably sold out and I could never make out a good enough business case to justify the www. But now of course the cost doesn‟t come into it. Send them to friends.Manage. or innovation. slides and pdfs on Peters‟ thoughts. I used to think. Spain. Spread them around.managetrainlearn. or transformational change. Years ago. There are heaps of stuff here. when I was just a humble HR manager. or the nub of leadership. Plus. the Middle East. he shakes up enterprises to re-think what they do. Use them. I dreamed of attending one of Peters‟ seminars – a mix of Deming and Robbins. from seminars in the States. Brazil. or dozens more. He is far more than a motivational speaker. Site Home Address: http://www. I can get the next best thing to attending one of his seminars: all the powerpoint slides for Email Address: info@tompeters.

aspx Email Address: Page 98 of 107 Get the MTL Experience! . Trainerbubble provides a huge list of free samples that are ideal for anyone running courses. Lateral thinkers. simple to follow and easy to access. including Business Development. The site and company is the creation of Andrew Wood whose aim was to develop a website where trainers. As well as this service.managetrainlearn. Communication.trainerbubble. Metaphors. you qualify for a free training pack. eg “Leading Effective Teams” and “The Art of Negotiation”  Free energisers. leaders and anyone involved in the development of others could access a set of simple to use trainers notes that are highly interactive. Summary of Free Resources:  Samples of training materials. They also provide consultancy and bespoke services. Site Home Address: http://www. Customer Care. if you are a UK charity. seminars and workshops. Learn! 2010 whilst remaining affordable.Manage. and Health and Safety. such as “Aeroplanes” and “Ha Ha”  Exit interview questionnaire  Meeting planner  Powerpoint games  Quizzes and fun  Teambuilding games  Training Models  Training documents  Icebreaker. www. Click. A great training resource. Trainerbubble Affordable Training Solutions Trainerbubble sells a range of products for trainers.

Then you can download a 242-page pdf book called “Transforming the Mind” and take a range of personality tests covering extroversion/introversion. there‟s a 30-lesson course called “The Positive Approach” which is intended to help you become clearer about your own identity. Site Home Address: http://www. And. Learn! 2010 93. and assertive/unassertive Page 99 of 107 Get the MTL Experience! . if that‟s not enough. Heart Email Address: info@trans4mind.Manage. and Nutrition.trans4mind. And that just scratches the surface.managetrainlearn. Click. there are 3 more free courses on Communications. Trans4Mind Tools for Transformation This link will take you to a wealth of free goodies from Peter Shepherd‟s Trans4mind website. you can also download a 107-page pdf book called “The Whole Person Handbook” which uses a questionnaire to lead you through your key development issues. For starters. Phew! Summary of Free Resources:  E-book  courses on self-development  free coaching  free copy of “Transforming the Mind”  free copy of “The Whole Person Handbook”. stable/unstable. what you want in life and how to consciously transform your life for the better. Plus.

it's all completely free! Summary of Free Resources:  portal for management articles and ideas  free magazines  hall of fame. and most importantly. it‟s an amazing management portal linking to over 250 management methods and theories in areas like: strategy and value creation. In just a few minutes.valuebasedmanagement. valuation and decision making.. You get what‟s on offer thrown straight in your face. In fact. I could jump from “Game Theory” to “Six Thinking Hats” to “Emotional Intelligence” to Covey‟s “Seven Habits” theory. Nearly every concept on management must be here. Click. Learn! 2010 94. Value-Based Management Management Methods There‟s no room for pretty designs or graphics on this site.managetrainlearn. and leadership and management. Site Home Address: www. communication and Page 100 of 107 Get the MTL Experience! . change and culture. Email Address: info@valuebasedmanagement. It‟s like an internet inside an internet..

nz www. Summary of Free Resources:  learning style questionnaire  helpsheets on the styles  books and software. Site Home Address: http://www. or explain on a diagram?” Once you‟ve answered all the case Page 101 of 107 Get the MTL Experience! .vark-learn. and Kinaesthetic. How would you like the doctor to explain what‟s wrong? Would you prefer him to show you on a model. Click. Discover Your Learning Style VARK stands for Visual. tell Here‟s one of the situations: “You have a problem with your knee. Read/Write. has a questionnaire of 13 typical learning situations that will tell you what your preferred learning style is. Neil Fleming. Learn! 2010 Vark Learning Styles 95.managetrainlearn. you‟ll get a page that explains your learning style. Aural. which are the 4 main learning styles (though check out Accelerated Learning who expand this to 8 multiple intelligence learning styles). This site from New Email Address: flemingn@ihug.Manage.

and Nuclear Holocaust. Then there are some of my favourite icebreakers such as Cheeky Cheeky and Zoom. any of which could easily account for half a day‟s training. activities and exercises. for any experiential learning course. Site Home Address: http://www.managetrainlearn. you could even try out some indigenous games such as the String games of the Navajo and traditional Hopi games. Learn! 2010 Email Address: james@wilderdom. this is a treasure trove of training and if there were such a thing. They can be www. For example. Click. corporate managers. Wilderdom Gear for Adventurous Learning This wonderful site is James Neil‟s collection of classic and novel group games. I‟d award James Neil the Nobel Prize for Experiential Learning! Summary of Free Resources:  13 categories of group games  massive store for all things training  trainer‟s resources. For Page 102 of 107 Get the MTL Experience! . there are all the classic teambuilding games such as Lost At Sea. Survival On The Moon. or adapted. I could happily spend hours on this site. whether you‟re working with colleges. And trust activities such as Sherpa Walk and Human Ladder. If you really want to push the boat out.wilderdom.Manage. or the local scout troop.

and Page 103 of 107 Get the MTL Experience! . Then there are all sorts of additional free features. there were articles. Click. Workforce Online Educating You About Your Workforce This is a huge resource and it‟s hard to know where to begin. a forum. For a start you can get a free copy of the Workforce magazine which covers current issues of interest to HR and general management. newsletter. a news Email Address: tjohnson@workforceonline. Site Home Address: www. a Dear Workforce agony aunt.Manage. Summary of Free Resources:  magazine  articles  news poll  cartoons  hot list of HR providers and vendors  free sample issue of “Workforce Benefits”  forum.managetrainlearn. Learn! 2010 97. When I last looked. topic channels. Registration gives you access to the full site and it‟s free so there‟s no need to miss out on anything.workforceonline.

Summary of Free Resources:  links to articles and resources  discussion forum  personal vault to collect and store your resources. The original feature that I like about this website is the Vault. Learn! 2010 98.managetrainlearn. www. This isn‟t a place where you can drop difficult employees and let them rot but a place to deposit all the articles you like and come back to in your own Page 104 of 107 Get the MTL Experience! . then so has someone else who now has an answer. and Office Politics. Work Worries Help With People Problems At Work If you have problems at work and need help to sort them out. It‟s based on the idea that all workplace problems are caused by people and that. then Work Worries is the place to visit. There are over 1200 articles and resources to choose from with headings like Bad Bosses.workworries. Bullying. There‟s also a discussion forum where you can let off steam. if you‟ve had a Email Address: info@workworries. Site Home Address: http://www.Manage.

HR Planning. Learn! 2010 99. Xage Consultancy Your Very Own Online Management Consultancy Xage is a new site for me. It is an international Human Resource Management Consultancy that helps organisations meet their HR challenges by developing and implementing actionable solutions.xageconsulting. Titles include: The Definitive Book of Body Language. Job Analysis. Leadership and Management.managetrainlearn. Training and Development. Policy and Procedures. English Brainstormers. It is run by Karen Davies and Gary Malcolm with. Summary of Free Resources:  large collection of e-books Site Home Address: Page 105 of 107 Get the MTL Experience! . Assessment Centres. Recruitment. an office based in Vietnam.Manage. The free downloadable library on the site is the real draw. Performance Management. A large number of the books are MBA notes. and The Psychologist‟s Book of Personality Tests. Here you‟ll find a huge list of books under different categories such as HRM. Don‟t Guess Your Way to www. Email Address: Karen@xageconsulting. Click. It‟s a true management library. and Teambuilding.

Zig Ziglar It’s About Being Better The reason I included Zig Ziglar‟s website in this book isn‟t because I liked the idea of an entry under “Z” but because I liked the idea of how one man can turn himself into a brand. much like many of the others in this book. A bit like Zigzagging all the way to success! Summary of Free Resources:  newsletter  self-talk card  performance planner  free download of Zig‟s “ Page 106 of 107 Get the MTL Experience! Email Address: info@zigziglar.. Fleas and Pump Handles” when you sign up for the newsletter. and all you‟ve got going for you is you. There are a few great free offerings to be found as www. What sets him apart from the rest is that he knows how to stand out. Site Home Address: http://www. his short training courses are called Ziggets. For example. Zig Ziglar is a motivational speaker and trainer. then you can‟t do much better than copy Zig. You don‟t easily forget the name or the clever way in which he uses the name as a brand. But if you want to find out how to turn yourself into a distinctive brand. Learn! 2010 100. Click. and every day there is a new Zig Quote of the Day. his forum is called Ask Zig!!. including a self-talk card and a performance planner.zigziglar.

For more digital publications on management and personal development. Learn! 2010 Thank you for reading and using this book. visit our website at http://www. enter our prize www. subscribe to our weekly newsletter. Click. get instant downloads of FREE Page 107 of 107 Get the MTL Experience! .managetrainlearn. This is learning like you always dreamed it could be. get your surprise bonus gift.Manage. Here you can learn about the 20 skills you’ll need for success in the 21st For a very special learning experience. and much more. visit http:/ww.managetrainlearn.

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