Manage, Click, Learn!


Manage, Click, Learn! 2010
Your indispensable guide to this year’s 100 best learning sites on the Net

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Get the MTL Experience!

Manage, Click, Learn! 2010

This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is published with the understanding that the author and the publisher are not engaged in rendering legal, accounting, or other professional advice. If legal advice or other professional assistance is required, the services of a competent professional should be sought. Eric Garner, KSA Training Ltd, individually or corporately, does not accept any responsibility for any liabilities resulting from the actions of any parties involved. You may distribute this e-book freely as long as nothing in it is changed. You may not charge for this e-book.

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Get the MTL Experience!

Manage, Click, Learn! 2010

Introduction Hi! The idea behind this ebook is to give you a quick and easy entry to the wealth of FREE business learning material that‟s available in the year 2010 on this amazing phenomenon we call the Internet. I‟ve selected what I consider to be the best 100 sites on the Internet today for management and personal development, based on one simple criterion: the quality and quantity of FREE material they offer. The material you‟ll discover ranges from something as simple as a personality questionnaire, to something as detailed as a 383page book -full of ideas and advice. If you‟re a manager, trainer, or learner, and you‟re interested in developing your own skills, or those of your team, this book is like falling headfirst into an Aladdin‟s cave. At a rough count, I reckon there‟s over 1000 hours of training and development here. All waiting for you to explore and use. And the great thing is, it‟s all FREE! Of course, my problem has been not on what to include (that was relatively easy) but what to leave out. So, here‟s how you can help. If you know of a great management, training, or learning site that I‟ve missed out, just email me and let me know at my address below. Who knows, together we could produce a 1000-resource book. Now that would be something! Best wishes and good reading, Eric Garner ManageTrainLearn Page 3 of 107 Get the MTL Experience!

33. Basic Learning Systems Inc 17 12. Executive Planet 38 Ezine Articles 39 Fast Company 40 Fenman 41 First Steps Training 42 Games2Train 43 www. 29. DWM Beancounter 31 Easy Training 32 Empowering Messages Entrepreneur 34 Evan Carmichael 35 Everyone Negotiates 36 11. 27. 36. 26. 20 15. Business Simplification Changing Minds 25 Citehr 26 Coaching2grow 27 22. 33 28. Accel-Team 11 6. Learn! 2010 Table of Contents Introduction 3 Table of Contents 4 1.Manage. 24 19. Executive Coaching Studio 37 32. All Business 14 9. 30. Aimm Consulting 13 8. Accelerated Learning 10 5. 1000Ventures 7 2. Customer Service Training 29 Page 4 of 107 Get the MTL Experience! . 37. Big Dog and Little Dog's Bowl of Biscuits 19 14. 12Manage 8 3. Be a Better Manager 16 18.managetrainlearn. 18 Better Workplace Now 13. 17. Action Leadership 12 7. 34. Discovery Health Channel 30 25. Anecdotage 15 10. Click. Body Language Expert Brain Connection 21 Business Balls 22 Business Marketing 23 31. 20. 35. A Better Workplace 9 4. Customer Service Manager 28 23. 21. 16.

47. 62. Page 5 of 107 . 56. 69. 54 49. Institute of Silly and Meaningless Sayings 50 45. 50. 83 Self Growth 84 Targeted Learning 85 Get the MTL Experience! 43. 47 42. Learn! 2010 38. 51. 75. 53.managetrainlearn. Click. 71 66. 48. 70 65. 71. 52. 72. 63. 79. Get More Done 44 Harvard Business School Harvey Mackay 46 Hello. 61. 73. 70. 74. Negotiation Enterprises Negotiator Magazine 65 New Conversations 66 Office Diversions 67 Patricia Fripp 68 People Alchemy 69 Penn State Psychology Personal Development Philip Humbert 72 Positive Club 73 Presentation Helper 74 Proven Models 75 Robin Sharma 76 Roger Dawson 77 Ron Kaufman 78 Salad Ltd 79 Silicon Beach Training 80 Skills Converged 81 Stressbusting 82 Success.Manage. 46. Leadership Now 51 Leadership Tools 52 Leader-Values 53 Lessons in Lifemanship Management Help 55 Manager Wise 56 ManageTrainLearn 57 Marshall House 58 Mind Power System 59 Mind Tools 60 MIT OpenCourseware 61 mp3motivators 62 57. 55. 68. 64 59. 41. Human Resources About… 49 44. National School Board Association 63 www. 77. 60. 54. 45 40. 64. 39. My Name Is Scott Human Links 48 58. 67.

81. 85. 90. 93. 91.managetrainlearn. Click. 96. 92 Page 6 of 107 Get the MTL Experience! .Manage. 100. 97. 92. 98. 86. Learn! 2010 80. 82. The Logic of Success 90 The Manager 91 The Workplace Doctors Thiagi 93 Thinking Managers 94 Tickled By Life 95 Tom Antion 96 Tom Peters 97 Trainerbubble 98 Trans4Mind 99 94. Value-Based Management 100 95. Test Café 86 The Change Agent 87 The Leadership Hub 88 83. Vark Learning Styles 101 Wilderdom 102 Workforce Online 103 Work Worries 104 Xage Consultancy 105 Zig Ziglar 106 www. 88. 99. The Improvement Encyclopedia 89 84. 89.

It links to two of his other sites at www.1000advices. The first impression you get of each site is the bright primary colours of the different models and the huge amount of fascinating information packed in. Learn! 2010 Page 7 of 107 Get the MTL Experience! .Manage. Don‟t ask me what‟s here because the answer is. And lots of fascinating original stuff too. It‟s sure to brighten up your day. It reminded me of an interactive mind map. I was particularly attracted to models called “The Jazz of Innovation” and “The Tao of Business Success”.com Email Address: headoffice@1000ventures.managetrainlearn. there‟s so much that it‟s the sort of site you reserve for a rainy Sunday afternoon when there‟s not much else to do. connections and advice Site Home Address: http://www. In and www. Brilliant! Summary of Free Resources:  Colourful and original models of management  Series of colourful hyper-slides  Original 1000Ventures New Wonder of the World What a great way to start this compilation! This site is the brainchild of Vadim Kotelnikov who describes his Ten3 Business E-Coaching site as “the world‟s number 1 inspirational business e-coaching resource”. Click.success360. Everything.

Click. a list of courses being run (to which you can add your own). Learn! 2010 2. and Korean). and a Page 8 of 107 Get the MTL Experience! . These hubs are 12 management disciplines ranging from change through human resources and leadership to supply change and quality. Since you can add your own entries to the dictionary. Only after more wandering around did I realize that in fact it‟s due to the 12 hubs around which the site is built. there‟s also a management news section giving links to all the latest management gossip. Japanese. models and theory. In addition to the dictionary. At first. I thought it was because you can translate any page into any one of 12 languages (including Arabic. When I last looked there were over 1500 easy-to-access entries. the chances are the number is much higher by now. This site is a formidable Email Address: info@12manage. Chinese. Summary of Free Resources:  an A to Z dictionary of 1500 management terms  forum  news links.Manage. It‟s like an internet in an internet just for managers.12manage. Site Home Address: www. At its core is an A to Z dictionary of management methods. 12Manage Rigour and Relevance I ferreted about on this site for quite a while trying to work out why it was called “12Manage”.

and dysfirmations. Site Home Address: http://www.managetrainlearn. Daniel lists the things you shouldn‟t say at work. describe_coworkers. Then there are toolkit. But what makes me pop back to this site regularly is its irreverent series of Laugh At Work features. or trendy. (my pick of which is the phrase: “That is so not going to happen”). there‟s a 13-part series on leadership with sections such as “Knowing when to get out of the way”. colourful. but it is full of great content for anyone interested in making their workplace a better place. It‟s not Page 9 of 107 Get the MTL Experience! .abetterworkplace.html. senseless acts of immaturity (eg “Skip rather than walk”). tips. Click.Manage.html.html to the site address)  massive list of resource Email: info@abetterworkplace. Who said that work should be too serious anyway? Summary of Free Resources:  forum on workplace issues  e-letters and archive  huge selection of articles  self-evaluations  laugh-at-work features (add dontsayit. and “Measuring the Mirth”.com www. Learn! 2010 3. and Ways not to describe your boss (eg “The elevator is on the ground floor and he‟s pushing the down button”). and tools sections. “Nature‟s Leadership Lessons”. Where to start? Well. A Better Workplace Making Workplaces Work Better I love this website which is the brainchild of Daniel Robin.

Visual. There are 35 questions in the test which is very well-designed and shows the effect of your answers as you proceed. and Naturalistic).Manage. Accelerated Learning Free Learning Styles Test This is a lovely Page 10 of 107 Get the MTL Experience! . Inter-personal. Bodily. Learn! 2010 4. Mathematical. (Linguistic. I know that I am linguistic and so was curious to see whether the test would come out Email Address: www. Click. Musical. Intra-personal.acceleratedlearning.managetrainlearn. The questions are all straightforward. It‟ll introduce you to the concept of Accelerated Learning for both adults and children and offers a free Personal Learning Style test based on the theory of Howard Gardner that each of us has one of 8 intelligences. Site Home Address: http://www. eg “I keep a personal diary” and “I am a good talker with a well-developed vocabulary”. It did! Summary of Free Resources:  learning style profile.

and coaching.Manage. self-appraisal. and employee www. Summary of Free Resources:  pdf articles on coaching. productivity and team development  excellent and well-illustrated modules on teambuilding and motivation. There‟s a history of employee productivity that will take you all the way back to the Email Address: sales@accel-team. One thing that‟s a bit different here is a set of Checklists. Then there are detailed features on teambuilding. Accel-Team Advancing Employee Productivity There are some nice features on this site. Space utilization. Machine utilization.accel-team. Learn! 2010 5. plus some well-presented explanations of time management. They include Time Page 11 of 107 Get the MTL Experience! . (For example.managetrainlearn. motivation. Site Home Address: http://www. and Interpersonal relations. Click. did you know that the base of this huge structure is only 7 inches from being a perfect square?).

Action Leadership Brent Filson’s Leadership System It‟s funny how some management writers just do it for you while others don‟t. It could be because he always seems to come up with a refreshingly new angle that just makes me think “but of course…” Take his article “Elephants Can Jump” for instance. And to cultivate that perspective you need kindness. Click. Here Brent makes the point Page 12 of 107 Get the MTL Experience! . unlike management which involves simply the care and feeding of the organisational elephant. and leadership abilities.actionleadership.” I like the concept that management trainers and management training should be kind. tenacity. Summary of Free Resources:  insightful leadership articles. leadership makes the elephant jump. skills. www. And that‟s why I think I like Brent Filson. Brent Filson does it and this is his website where you‟ll find his collection of management and leadership articles.managetrainlearn. He goes on. I‟m not too sure exactly why I like his writing. see every leadership challenge as a way of having people increase their knowledge. Site Home Address: Email Address: brent@actionleadership. I‟d willingly jump through hoops if he asked me. Yes. “From now on.Manage. For me. Learn! 2010 6.

com Page 13 of 107 Get the MTL Experience! . You‟re offered some examples of “always doing” Email Address: webmaster@aimmconsult. The website of Aimm Consulting gives you the chance to find out how good you are at influencing and leading. www. The final score will give you a feedback on areas such as Delegation. I took the test and was honest (I really was!) and this is how I scored: good at conveying credibility but improvement could be made in all other areas. which are great starting points for further self-development. Summary of Free Resources:  personal flexibility skills test  situational judgment tests  articles  quotes  newsletter. Learn! 2010 7.aimmconsult. and Conveying Credibility. Then you score yourself. Aimm Consulting Performance Based Assessment Questionnaire One of the most attractive features of many management and personal development websites is the chance to assess your skills. or “rarely doing” this.Manage. There are 14 questions covering areas like “I explore with others different ways to accomplish goals”. Site Home Address: http://www. Motivation.

There‟s advice on managing every aspect of your business. One in a million. I couldn‟t resist it so I looked up at random a leadership publication and chose Journal of Leadership and Organisation. Learn! 2010 8. including employment and HR and business plans. Isn‟t the web amazing? Summary of Free Resources:  blogs  tip of the day  database of business periodicals. that‟s one million!) articles. Site Home Address: http://www.managetrainlearn. but there is a huge amount of free material. And sure enough there it was. This led me to a number of articles from which I chose Empowerment in the Context of Organisational Change. There‟s everything you could possibly need to help you run an efficient business. All Business Champions of Small Business This is an amazing site for anyone running a small business.allbusiness. Of www. Click. And there are special campaigns such as the one I followed called “6 for 06” where six businesses are followed for a period of six months. One that particularly caught my eye was a search directory of over 700 business publications containing over one million ( Email Address: Page 14 of 107 Get the MTL Experience! . blogs. There are news reports. many of the products on the site are only available through purchase. guides and tips.

the database came up with 493 Email Address: editor@anecdotage. Now. tell that down the pub and see if they believe you! Summary of Free Resources:  a huge resource of anecdotes including business stories. illustrate a learning point.Manage.anecdotage. When I keyed in “Business”.managetrainlearn. It‟s absolutely crammed with anecdotes. aphorisms. Koji Fujii who in 2003 marketed little pieces of gold-plated excrement as lucky charms. perhaps more than you‟ll ever need to get to grips with. there‟s a useful search button that allows you to fine-tune your search according to a category. name or keyword. How about this one pulled out at random? It‟s about Japanese www. He sold over 2 million. then this is the place to visit. and amusing stories. Click. Anecdotage Famous Page 15 of 107 Get the MTL Experience! . or just to entertain friends at the pub. Learn! 2010 9. Site Home Address: http://www. partly on the basis that the Japanese word for “poo” (unko) is an anagram of the word for “luck” (koun). Fortunately. Funny Stories If you‟re looking for an amusing story to add to a presentation.

People. Information. Click on a link and you get a diagram with individual lists of do‟s and don‟ts. If you register and log in. It provides a list of industry sectors with links to their Skills Council. It has 15 questions and delivers immediate feedback. Click.beabettermanager. There are also links to local resources around the UK. Lastly. there‟s an online questionnaire to find out what your strengths and weaknesses as a manager are. In the same way. These are: Strategy. showing how learning a skill related to levels of performance. Processes. This website is particularly useful for managers in the UK. Click on any of these and you get a selection of links. you can build your own personal collection of checklists. and Financial Email Address: info@beabettermanager. Physical Resources.managetrainlearn. Be a Better Manager Solve Problems. Learn! 2010 10. the checklists from the spinning wheel all link to the relevant National UK Occupational Standard. Achieve Results The first thing you see on the Be a Better Manager website is a spinning wheel that breaks management into 6 key areas.Manage. Summary of Free Resources:  Checklists on best practice  Good links  Management questionnaire Site Home Address: Page 16 of 107 Get the MTL Experience! . Seize Opportunities.

All you do is click a start button when you begin to read a passage and then after 20 seconds a pop-up box stops you. then spare a minute or two for this easy test from Basic Learning Systems Inc.Manage.basic-learning. but who‟s counting? Summary of Free Resources:  reading test (add /bls/readtest.htm to the site address)  weekly business writing Page 17 of 107 Get the MTL Experience! . For the record. Click. Of course.managetrainlearn. and hey presto. you‟ll find out your reading speed. it doesn‟t exactly test your comprehension. The test is designed to measure your English reading speed which for most people is slightly less than 200 words per minute. Do You Know Your Reading Speed? If you want to find out how quick you read. a business communications company run by Gloria Pincu. Site Home Address: Email Address: gloria@basic-learning. I made it to www. Note where you got to. Learn! 2010 Basic Learning Systems Inc 11.

“value-added”.managetrainlearn. just imagine! One of the fun ideas on this site is Tom‟s set of free buzzword Bingo cards.html to site address)  difficult dozen help zone  instant feedback report  awful bosses hall of fame  article reprint centre. This is a card of 25 squares on which is printed a buzzword eg “empower”.com Page 18 of 107 Get the MTL Experience! .com www. Better Workplace Now Free Buzzword Bingo Tom Terez is a man with a mission and this is his website.Manage. I‟ll let him take up the story:” Imagine a workplace where everyone is fully engaged. Imagine its ability to attract and retain talent. You simply take this card to your next meeting and see if you can mark 5 buzzwords in a row. Click. to thrive. Imagine the innovative power of such an organization. Imagine the sense of mission and spirit of fun. Imagine its passion for serving customers. Where people eagerly use their brainpower. Learn! 2010 Email Address: webmail@tomterez. Just be sure you know what reaction you‟ll get if you suddenly interrupt the chairman‟s speech with cries of “Bingo!” Summary of Free Resources:  buzzword bingo (add /bingo/index.” Yea. Where teamwork comes naturally. Site Home Address: http://www.betterworkplacenow. Tom‟s aim is to create better workplaces. Where kindness rules. “envision”. to compete.

You‟ll take a journey from Lao Tzu‟s Ancient China via Plato and Socrates in Ancient Greece through medieval guilds to www. Amongst the goodies are: current training news. leadership and knowledge.nwlink. It‟s a massive resource and a lot of it is original. The History of Training Don Clark is the mastermind behind this formidable resource on everything to do with training and learning. Don has a big German shepherd dog and a smaller companion. the art and science of leadership. in case you‟re wondering about that title. Page 19 of 107 Get the MTL Experience! . and still look at. But the one feature I remember from years ago when I first came across this site. is The History of Email Address: donclark@nwlink. and performance management.managetrainlearn. definitions of learning terms. Click. By the way. the learning process. Summary of Free Resources:  a massive resource on performance. It‟s still as good as ever. Site Home Address: http://www. Learn! 2010 Big Dog and Little Dog's Bowl of Biscuits 13. It‟s the best around.

relaxed www. why mobile phone shop staff don‟t use desks. in one tour of this site. Summary of Free Resources:  Articles on all aspects of body language Site Home Address: http://www. Gender Page 20 of 107 Get the MTL Experience! . I learnt how to use my body language at job Email Address: janem@bodylanguageexpert. Learn! 2010 Body Language Expert Understanding Body Language and the Signals BodyLanguageExpert contains over 60 articles written by experts who continually update and add new content. and friendly gesture. Click. and The Business World. There are 7 topic areas: Ask Our Experts. Parenting Advice. Personal Interaction. So. and how to convey sincerity and warmth with my face and gestures. Cue: open smile. The Basics. Practical Applications.

Sound Sequence or Dunk Tank. There‟s a weekly brain bender to test your knowledge (which I got wrong!). illusions. You can play Bumper Cows. a series of articles on things like how we remember and why we forget (I now know exactly where a new face is stored in my head). Brain Connection Brain Buzz This is a fabulous site on everything to do with the brain. Then you can view nicely-designed animations which uncover what goes on in your brain. You‟ll learn curious facts such as why we have to scratch an itch and why phone numbers in America are 7 digits long. the thing that always draws me back to this site is its collection of Brain Email Address: webmaster@positscience. brain games. such as why you conceive a word in one part of your brain and utter it from another.Manage.positscience.managetrainlearn. to be Page 21 of 107 Get the MTL Experience! . brain www. Learn! 2010 15. A to Z glossary  animations  free half hour online course. Click. It‟s like a couple of hours doing press-ups down the brain gym! Summary of Free Resources:  articles. Site Home Address: http://brainconnection. quiz. and a set of 29 images that dissect the brain as if you were there with a scalpel! But.

McGregor and McLelland. induction training checklists. Where Alan got the time from to produce all this beats me. and not so Email Address: ac@alanchapman.businessballs. the tree swing cartoons. appraisal forms. management and business. It‟s absolutely huge and covers everything you could ever need on training. Learn! 2010 16. And templates of resignation letters. this is all free. a glossary of training terms. Shall I go on? I‟ve barely scratched the surface. models like those from Maslow. and Aesop‟s fables. But while others charge for a fraction of what‟s here. It even has a graphology test. Business Balls Great Balls of Fire This is Alan Chapman‟s mega site. Click. explaining how to read personality from your Page 22 of 107 Get the MTL Experience! . time management planners. feedback forms. multiple intelligence tests  training models  and much more too numerous to mention. It has all the familiar. exercises and icebreakers  motivational and amusing posters  file tools and materials  www. quizzes. So just go and enjoy it! Summary of Free Resources:  teambuilding activities. Site Home Address: http://www. There‟s a fun test that Alan calls “Big Boys Test” where you have to insert the names of cars into a story.

A specific area like the Internet offers 33 different publications ranging from Application Development Trends to eWeek and HP World Magazine. The free professional trade magazines on offer include: Human Resource Executive. Click. and Call Centre. and The Deal.Manage. Site Home Address: http://www. Government. as well as in categories such as www. Internet. Corporate Meetings and Incentives.managetrainlearn. Business Marketing Free Magazine Subscriptions Here‟s a free offer of trade magazines in both professional subject areas like Human Resources and Sales and Marketing. It comes from Business Training Media who offer onsite courses and a big catalogue of training materials. Learn! 2010 Email Address: info@business-marketing. Presentations. Take them while they‟re on offer! Summary of Free Resources:  free video previews  newsletter tips  free magazine subscriptions  management Page 23 of 107 Get the MTL Experience! .

” When you register here you get a free toolkit including a meeting planner. and a set of paperclip templates to keep the campaign fresh in your mind. a Make It Simple poster. a busy manager‟s complexity Complexity imposes its price on organizations as a whole and on each individual within them: managers and staff and even www.businesssimplification. The only way to deal with it is to focus more effort on simplicity. Site Home Address: http://www. Yet there is one hidden area of cost which has rarely been addressed: Business Simplification Simple Really This is Australian David Brewster‟s site devoted to ways of simplifying business. Click. Summary of Free Resources:  E-book called “Success with Simplicity”  toolkit of materials  monthly e-zine. Learn! 2010 18.Manage. This is what David says: “Cost reduction has been a central focus in most businesses for many years Email Address: Page 24 of 107 Get the MTL Experience! . Email Address: contactus@changingminds. You‟re what the web‟s all about. and business articles. improvement www. Site Home Address: http://www. an engineer who needs to connect theory to practice. and thirdly a teacher who loves to pass on the aha‟s of what he knows. David. techniques. He‟s compiled a huge resource of interconnected websites covering the whole gamut of learning models and theories. The sites include: changing minds. Page 25 of 107 Get the MTL Experience! . Changing Minds How We Change What Others Think. hooked on the thrill of discovery. Feel and Do I am full of admiration for the author of this site.changingminds. creating minds. Click. quality toolbook. and explanations. David apologises that his creations are done in his spare time. They probably account for over 3500 web pages of industrialstrength knowledge. Learn! 2010 19. In David‟s own words. David Straker. he is first a learning junkie. No need to apologise. Well done! Summary of Free Resources:  forum  blog (with nice references to his family and friends)  huge collection of disciplines. second. www. General. HR.Manage. “everything is available to everyone at no charge. Legal. Click. use it well!” Summary of Free Resources:  massive network of management. Site Home Address: Page 26 of 107 Get the MTL Experience! . Learn! 2010 20. There are 7 networks – Finance. and Jobs. It‟s the brainchild of Sidhartha Roy who founded the network back in May 2004 with the sole mission of helping improve organisational business management.citehr.000 downloadable resources. ideas and resources.managetrainlearn. The network now has hundreds of thousands of members from India where it is based to every corner of the world. When I last looked there were over 50. and Sales/Marketing. Citehr Improving Organisations The CiteMan network is one of my favourite resources. Each is a goldmine of information. As Sidhartha Email Address: info@citehr. One of the beauties of the network is that it allows exchanges of real-world business situations rather than just straight theory.

Coaching2grow Online Executive Coaching for Managers Coaching2Grow is an online coaching resource for managers. One exercise you can do on your computer screen is to identify your top 10 personal strengths from a long list.managetrainlearn. and Influencing a tough boss. Coaching2Grow covers most of the topics and issues that managers discuss with coaches including: Leading others. Click. You can use it as a standalone coaching tool or as a supplement to working with a live coach.Manage. Learn! 2010 Page 27 of 107 Get the MTL Experience! .coaching2grow. There are also 18 self-assessment quizzes to assess your own performance and suggest areas for change. Working with difficult colleagues. As you work your way through the topics. Why employ a coach when you can do it all yourself? Summary of Free Resources:  Personal growth workbook  Strengths inventory  18 sets of quizzes Site Home Address: http://www. They range from Feedback to Musts and Shoulds and Enemy No Email Address: info@coaching2grow. you can make notes on your thoughts and plans in a Personal Growth www. Managing yourself better.

And a series of useful aids. What else? Well.customerservicemanager. Surveys. such as Customer Service Job Email Address: info@customerservicemanager. I learned that the average European consumer spends 2 hours 3 minutes a week dealing with customer services. Customer Service Manager Are You Being Served? Customer Service Manager describes itself as “the web‟s leading community for customer service professionals – bringing you news. There‟s one of the biggest lists of customer service articles I‟ve Page 28 of 107 Get the MTL Experience! . Click.managetrainlearn. and Scorecards. reviews. there‟s a great free magazine and technical document subscription service with 16 products offered. Learn! 2010 22. In a short www. and that lengthy waiting times are still the top frustration of customers. Tests. Summary of Free Resources:  Magazine subscriptions  Articles on customer service  Service topics Site Home Address: http://www. articles and resources to help improve customer service worldwide!” It‟s an e-magazine for Customer Service Professionals. There are tons of great information on this site. that people in Poland are the most satisfied with customer service.Manage.

Amongst my favourites are: “Exploring the Rudeness Matrix”. Site Home Address: http://www.Manage. “Five Forbidden Phrases”. and expertly presented by Nancy herself. They‟re all hard-hitting. perhaps? No. Learn! 2010 23. seriously. to the point. Summary of Free Resources:  newsletter  video previews. Customer Service Training Deliver Today. On the link below.managetrainlearn. Click. you‟ll find 16 free previews of the videos. it‟s a smashing site run by Nancy Friedman. who‟s put together a library of video programmes on customer service. Where you come when you‟re sick of customers. See Results Tomorrow This is the Telephone Doctor or Customer Service Training www. and “From Curt to Courteous”.com Email Address: Page 29 of 107 Get the MTL Experience! .servicetraining.

com/tools/assessments.managetrainlearn. The first statement is: “Heredity determines most of a person‟s personality” and the last one is: “If you set realistic Page 30 of 107 Get the MTL Experience! . Now off you go! Summary of Free Resources:  free personality tests. pop over there). partially agree/disagree. "A locus of control orientation is a belief about whether the outcomes of our actions are contingent on what we do (internal control orientation) or on events outside our personal control (external control orientation). You can get 31 free Basic Personality tests on this site. Discovery Health Channel A Test of Your Communications Skills If you‟re into self-assessments. (They‟re all taken from the Queendom site. or strongly agree. ranging from Your Anger profile.discovery. here‟s a true feast.html Email Address: info@discovery. The preamble explains: This test assesses your locus of control orientation and your attribution style. Click. Learn! 2010 24. the Locus of Control and Arbitration test. agree. through Communications Skills.Manage. so if you want more of the same. Site Home Address: http://health." There are 10 statements with which you strongly disagree. you can succeed no matter what”. Here‟s an example of what you‟ll face in one of the set. disagree. Procrastination and Type “A” Personality tests. to www. Page 31 of 107 Get the MTL Experience! . You‟ll find links to the Open Office suite of programmes. All this should put you in your accountant‟s good books! Summary of Free Resources:  free bookkeeping course  links to free financial software. and Merchandise Inventory) as a guest and get the first lessons Email Address: info@dwmbeancounter. There‟s another great free service that Dave offers: links to free business software. There are 7 lessons in the course. The General Ledger and Journals. Learn! 2010 25. and Financial Statements. you can also sign up for Dave‟s other courses (eg Special Journals. Big E-Z‟s free trial version. Site Home Address: http://www. covering stuff like Debits and Credits. As well as viewing this free course. Click. I don‟t feel I‟m being talked down to and there‟s no jargon. He has a nice friendly.dwmbeancounter. Onestep www. Payroll. Acemoney Lite. Checkmate Plus. reassuring and conversational style. so a good free course on all things accounting is right up my street. Dave Marshall‟s Bookkeeping course fits the bill nicely. and many more.managetrainlearn. DWM Beancounter We Count While You Manage I‟m a bit of a duffer where accounts are concerned (thank goodness for a good accountant!). Lazy8 Ledger.

(You guessed: I like it!) Just read it. It‟s an astonishing testimony to an inspiring leader. Site Home Address: http://www. (Lavenson was president and chief executive of the prestigious Plaza Hotel in New York). or the Email Address: info@easytraining. it‟s a great template for a superb Page 32 of 107 Get the MTL Experience! . as in the annual statement to the board. as in the awards presentation or retirement bash. Click. It works on many www. Prepare then to be captivated by a wonderful presentation from James Lavenson to the American Marketing Association that fits neither of these categories.managetrainlearn. And You Think Strawberries Are For Eating! Most management speeches tend to fall into two types: the formal ritual. It‟ll have you smiling to yourself one minute and nodding in agreement the next. (check out the almost imperceptible presentation techniques that are used).easytraining. Learn! 2010 Easy Training 26. And just hope that you have a leader who can similarly rise to the occasion next time he or she is in front of a microphone! Summary of Free Resources:  articles  customer service presentation script. and it‟s a unique learning experience.Manage.

there‟s no hope for you! Summary of Free Resources:  audio Email Address: zev@empoweringmessages. Free Empowerment Chats This is an uplifting site that should put you in a good mood. It‟s all about empowerment (aka positivity). But what is a bit special about this site is the collection of 83 empowering audio messages from some of the top positivity speakers in the USA. Click. if that doesn‟t brighten your day. Site Home Address: http://www. There are empowering stories. a huge collection of positive news stories. Learn! 2010 Empowering Messages 27. www. cartoons.managetrainlearn.Manage. and some really inspiring Page 33 of 107 Get the MTL Experience! . Lisa Jimenez on “The Power of Conquering Your Fear” and Greg Reid on “The Power of Now”. You‟ll be able to listen to Jack Canfield on “The Power of Studying Success”.

For a start. And there‟s a hand-holding guide to managing and growing your business. from raising money to taking time off. there‟s heaps of it Page 34 of 107 Get the MTL Experience! . As if all that weren‟t enough. there‟s everything you could possibly need to know on starting a business. it‟s aimed at start-up and home-based businesses and if it‟s advice you‟re after. Site Home Address: http://www. Now all you have to do is count your first million! Summary of Free Resources:  newsletters  business tools  calculators  an A to Z of small business terms  topics.entrepreneur. from home-based businesses to franchises. Learn! 2010 28. Entrepreneur Make It Big In Business The Entrepreneur website is the shop window for the Entrepreneur magazine which is an American magazine sold off line from most bookstalls and Email Address: feedback@entrepreneur. Click. There are ideas galore on what kind of business to make money in. there‟s an A to Z encyclopaedia of small business terms. www. from finding an attorney to engaging new staff. As the title implies.Manage. and magazine.

com Page 35 of 107 Get the MTL Experience! . training. These include videos. this is the site for www. bios of famous entrepreneurs. Evan Carmichael Motivation and Strategies for Entrepreneurs If you‟re an entrepreneur looking for help. Click. At the start of the Email Address: info@evancarmichael. and a page of unique resources supplied by contributing experts. advice. Learn! 2010 29. eg Partner Questionnaire  Tools and guides  Entrepreneur advice  Free downloads. Summary of Free Resources:  Videos on famous entrepreneurs eg Steve Jobs  Blog network  Template downloads.Manage. Site Home Address: http://www. On this site. and advice.managetrainlearn. He succeeded at the early age of 19 with his own software company and now his passion is to pass his secrets on to others. you‟ll find a treasure-trove of resources for entrepreneurs. there were 348 items. articles. including Creating a Mission Statement to Maslow for Entrepreneurs to Start Up Capital Strategies. Evan Carmichael is a Toronto-based entrepreneur who has his own communications group.evancarmichael.

which he calls: “your premier resource for sharpening your negotiating skills”. newsletters and collection of negotiation gambits  negotiating style self-assessment. and incisive articles. I‟ll eat my www. or “Appealing to Mother Teresa” which is a cunning message for help that only a hard-hearted person could refuse.everyonenegotiates. There are lots of free resources here on negotiating.You’ve Got To Be Kidding This is Peter Barron Starks‟ site. But what caught my eye was his list of over 60 short sharp negotiating Email Address: info@pbsconsulting. Click. a monthly Page 36 of 107 Get the MTL Experience! . including a test of your negotiating style. Site Home Address: http://www.managetrainlearn. Summary of Free Resources:  articles.Manage. If these gambits don‟t turn you into a powerful deal-maker. Everyone Negotiates YIKES . Learn! 2010 30. It‟s not hard to see why. Who. They‟ll catch your attention too because they‟re very much to the point and memorable. for instance. would forget “YIKES You‟ve Got to be Kidding” which is about expressing surprise to your opponent.

After the first part which is an Introduction. Beats those long journeys to training courses! Summary of Free Resources:  articles. followed by “Understanding Others” and ending up with “Seeking Good Counsel”.managetrainlearn. The 5 parts arrive in succession in your email box and because of Sean‟s Email Address: sean@executivecoachingstudio.Manage. One of the free goodies on offer is a 5part email course called “The Top 5 Secrets of the Most Successful Executives”. you get “Making Things Happen”. Executive Coaching Studio Free E-Course for Executives This is an executive coaching website run by Sean McPheat. www. Learn! 2010 Page 37 of 107 Get the MTL Experience! .executivecoachingstudio. friendly style are easy to read and easy to absorb. then “Great Communication Skills are Part of the Top Executive‟s Armoury”. newsletter  email course for executives. Site Home Address: http://www.

Learn! 2010 32. making appointments. Plus for each country. meaning you can register and update Email Address: info@executiveplanet. For each country. Click.executiveplanet.Manage. this site is an essential companion to your airline www. you‟ll get advice from an expert along with facts about Page 38 of 107 Get the MTL Experience! . what to wear. Executive Planet Cross-cultural Training If you do business around the world.managetrainlearn. Site Home Address: http://www. suitcase. Its main feature is a guide to business culture when negotiating in 49 different countries. entertaining. and hotel booking. Summary of Free Resources:  Details of how to communicate in 49 different countries from Argentina to Yemen. The site works like a wiki. culture. how to address people. and etiquette. and conversational do‟s and don‟ts. you get advice on: negotiating tactics.

For me. you‟ll find Leadership. It has over 100. I‟ve spent many a valuable hour or two here and come away with ideas that would make my head burst.managetrainlearn. and Top 10 Tips. Ezine Articles Ezine Articles for Authors I had to include an article directory in this compilation simply because of the huge amount of material you‟ll find on any one of these sites. Motivation.000 authors (also probably growing all the time). Goal Setting. Site Home Address: http://www.000 articles (and probably growing all the time). Negotiation.Manage. Time Management. Presentation. In the business Page 39 of 107 Get the MTL Experience! . there are all the categories you could wish for if you are looking to extend or update your knowledge. What makes Ezine Articles the best of a big bunch is that it doesn‟t just allow anyone to stick any article on its site. including: Customer Service. Learn! 2010 33. See you in a couple of hours‟ time! Summary of Free Resources:  massive article directory. Teambuilding. and Creativity. And over 25. run by Christopher Email Address: info@ezinearticles. the best article directory by far is Ezine Articles. The list just goes on and on. In the Self-Improvement section. Click.ezinearticles. Here are a couple of statistics. This site is mind-bogglingly massive. Change Management. Communication. Coaching. It reviews everything that it archives which means you‟ll get only good www.

All in all.fastcompany. a directory of businesses in your area (States only unfortunately). you can subscribe to some very useful newsletters. Then. a fast feast. Click. Learn! 2010 34.Manage. and a series of slide shows which includes: Six Jobs That Won‟t Exist in 2016 (I‟m Email Address: pr@fastcompany. which is a weekly roundup from the Web. Fast Company is a monthly business print magazine that you can subscribe to. Essentially. But that‟s nowhere near all they do. But on the site you can see the current edition for free and read selected articles. mine‟s not there) and Top 10 Bosses From Hell. Summary of Free Resources:  newsletters  tools you can use  the corporate shrink agony aunt  portraits of the future  slide Page 40 of 107 Get the MTL Experience! . You can also browse their massive archive of past copies. Site Home Address: http://www. there‟s the Fast 50 which are 50 portraits of businesses that are writing the history of the future. I first came across it many years ago when the Internet was still relatively small and it‟s nice to report that it‟s still going strong. For those of us too busy to spend every day surfing. of course. For a start. The one I like most is Fast Take. Fast Company How Smart People Work Fast Company is one of the original business information www.managetrainlearn.

Manage. and an exercise on identifying employees with talent. you‟d have a huge library of valuable material. The beauty of this site is that you can access all Fenman‟s offline products and at the same time instantly download free Page 41 of 107 Get the MTL Experience! . called Danger – Talent Zombies! Thank you. As an example. Fenman Your One-Stop Shop For All Your Training Needs Fenman is a UK company with a long and successful record of creating training resources for management and personal development.managetrainlearn. Selection and Fenman! Summary of Free Resources:  huge range of training products with many free samples. That took me to a page with 8 big products of which I was able to download samples from 4. this is what I did. Site Home Address: http://www. an Induction Email Address: service@fenman. How to run an Assessment Centre. Recruitment. As a result I had free access to over 70 pages of really excellent material including an exercise on Tackling Bullying. Learn! 2010 35. There‟s so much information that if you downloaded everything that‟s www. They are now a formidable presence on the Web. I clicked on just one of their 25 categories.

Summary of Free Resources:  team games  performance builders webcasts  free training activities  team effectiveness questionnaire. First Steps Training Put Life Back Into Your Employees I‟m a sucker for new team games and I‟ve included this site because many of the free activities listed here I‟d never come across before. how about “The Great Mississippi Lizard Egg” or “Moonball” or “Wampum” ? Even the names are original. Just pop on over and try them for yourself. For example. Incidentally. I won‟t tell you what you have to do in these games (they‟re far too complicated) www. First Steps Training also provides a (paid) service where they will email you an exercise within 3 days to suit any specification you give them. Page 42 of 107 Get the MTL Experience! . Site Home Address: http://www. Learn! 2010 Email Address: rbenson@firststepstraining.firststepstraining.

com Email Address: info@games2train. I then got to choose who I wanted to be and who to play against and the game started. I scored quite well and I certainly learnt. Quiz shows. There are 6 categories of games: Video games. and Phone Page 43 of 107 Get the MTL Experience! . Games2Train Serious Training In a Game Environment Wouldn‟t it be fantastic if we could get kids to be so enthralled with learning that they missed mealtimes. Great fun! Could this be the way our kids really will learn? Summary of Free Resources:  samples of Flash-based training games. Click. and design makes you really believe you‟re on a TV quiz show. Certification games. Site Home Address: http://www. The questions are the usual range of multiple choice and true or false but the graphics. audio. I gave Quiz show a go and chose Sexual Harassment as my subject. TV and other distractions? That‟s the aim of Marc Prensky who‟s authored a book along these lines called “Don‟t Bother Me Mom – I‟m Learning” and has created this website where the main form of training is playing games. Multiplayer games. You can try out all of the categories if you have Flash installed.Manage. Flash games. Learn! 2010 37.

and interesting time management quotes. Learn! 2010 38. That‟s. You can also enter your ideal profile to see where you want to be. of Email Address: mark@getmoredone. to family.managetrainlearn. if you‟ve got the time to read them! Summary of Free Resources:  time tabulator  quotes. sleep and TV and so on. tips. Click. Get More Done A Free Time Tabulator In case you don‟t know what a time tabulator is. Site Home Address: www. some research into the top time wasters. the site offers 10 time tamer tips. It‟s a way of working out how much time you spend on the 11 main areas of your life: from employment.Manage. In addition to the time tabulator.getmoredone. and research on time Page 44 of 107 Get the MTL Experience! . When you‟ve allocated your weekly hours. you can see a pie chart of how well you do compared to others. here‟s one from Pace Productivity.

com Page 45 of 107 Get the MTL Experience! . but most people will recognize people like Elizabeth Arden. Heinz started peddling his family‟s home-grown produce at the age of 8? Work hard and you might be in next century‟s list! Summary of Free Resources:  biographies of 1000 business leaders. Are These the Greatest Ever Business Leaders? Here‟s a run-down of 1000 of the greatest American business leaders of the 20th century. for example. Did you and Hugh Hefner. there will be some unfamiliar names on the www. There are brief but fascinating bios of each leader. Click.managetrainlearn. that Thomas Watson of IBM brought out the company‟s first computer as early as 1952? Or that Henry J. For non-Americans.hbs. Clarence Birdseye. Gilbert Colgate. Learn! 2010 Harvard Business School 39.html Email Address: news@hbs. Site Home Address: http://www.Manage.

Manage. Yep. read the articles on this website. And then he draws some universal truths out of these stories that help us take home the www. Site Home Address: http://www. It‟s just that he tells such a good story. Or how about “Say thanks before it‟s just a memory”.com Page 46 of 107 Get the MTL Experience! .mackay. Or “Some squares are really sharp”. And he packs a big message in the shortest possible space. just like the titles of his books (one of which “Swim With the Sharks Without Being Eaten Alive” is behind our sub-heading above). the headings of these articles are immediately grabbable. Learn! 2010 40. Finally. Harvey Mackay Survive A Swim With the Sharks There aren‟t too many gurus in this list of the top 100 Management and Personal Development websites. Then there‟s the content. For a start. I reckon you‟ll learn a lot from this site. Enjoy! Summary of Free Resources:  management articles. If you want to know what I mean. You just have to read his stuff. There‟s “The heart of education is the education of the heart”.managetrainlearn. But I keep a special place for Harvey Mackay. (Harvey knows we‟re all curious deep down). he‟s just a great writer. Email Address: harvey@mackay. Many of these articles kick off with fascinating stories of successful business leaders or managers.

He‟s already got a great present! OK. but he has already written 7 books. (Apparently. he also has a nametag tattooed on his Page 47 of 107 Get the MTL Experience! . launched his own interactive TV. take a look at his other video site and consultancy site.) The theme behind Scott‟s ideas is Approachability. It underlies his Hello. My Name is Scott website. If you can‟t get enough of Scott on this www. Another is his comfort around using modern technology to build customer relations. My Name Is Scott Stick Yourself Out There In my review of this site. One of them is the idea that you shouldn‟t create customers. Many of Scott‟s themes really chime with me. I was going to say that a great future awaits Scott Ginsberg. Learn! 2010 41. There are over 700 of them. is a regular Email Address: scott@hellomynameisscott. Scott is still young. has a suite of websites. Click.managetrainlearn.Manage. Summary of Free Resources:  Over 700 articles on making an impact Site Home Address: http://www. and has made a brand out of a nametag.hellomynameisscott. you should create fans. And then I realised that this isn‟t true. Hello. Here you‟ll find what must be the biggest selection of articles related to Approachability anywhere.

com Page 48 of 107 Get the MTL Experience! .com Email Address: query@humanlinks. Human Links The Only Indian Portal On HR Development This is a lovely Indian website that provides a wide range of services for human resource www. forum. (from training needs to climate. Wherever you are. links. Click. Amongst the many free goodies on offer here (along with the articles. news and jobs) are a wide set of personality tests. use it.Manage. Site Home Address: http://www. a range of audits. a wide range of managerial tests (eg Manager in a Fix).managetrainlearn. Summary of Free Resources:  management articles  tests  forum. thinking skills to job satisfaction) and some general knowledge tests. Learn! 2010 42.

Motivation. and Page 49 of 107 Get the MTL Experience! . here including “Recruit and Hire the Best”. you‟ll find topics on Change Management. checklists and forms  Interview tips  Job descriptions  Free email classes. there are free 5-week email classes. Throughout the channel. On the way they tackle Human Resources with guide Susan Heathfield. the “must reads”. Free Learning Styles Test If you haven‟t yet become acquainted with the About concept. Performance Management. Management/Leadership. and the latest updates.managetrainlearn. there are links to the most popular sections. Communications. To help you through this wealth of material. About – as the name suggests – is a multi-channel site that gives you an encyclopaedic tour of a wide range of www.about. Susan takes you through 4 main areas: HR Basics. As with all About sites. They start with 19th Century History and end up with Zoology. Employee Recognition.about.Manage. Summary of Free Resources:  Learning style profile  Free policy samples. Site Home Address: http://humanresources. and Success at Work. then you‟re in for a great treat. Learn! 2010 Human Resources About… Email Address: info@humanresources. Click. Employing People. Managing People.

a list of hilarious workplace clichés. thou ISMS Babel translator  carparktivity stickers.btinternet. Summary of Free Resources:  bullshine generator. roll of honour and list of “bored” members. black-spotted pigeonfoot!” Odd. albeit with a serious Page 50 of 107 Get the MTL Experience! .Manage. a way to curse colleagues using pirate-speak (I kid you not!) and a Babel translator telling you what various professional people really mean behind the words they say. ISMS curser. a Bullshine generator for producing management speak. There‟s a swipe at management models. Learn! 2010 44. here‟s my favourite cliché: “He was in and out like a yo-yo”. For a flavour of each of these. For example. you can become a member of the institute and learn about the institute‟s history and purpose. It‟s the website of the Institute of Silly and Meaningless Sayings (author unknown but probably someone by the name of R Pottinger!) Part of the spoof is that it is set up as a legitimate institute and thus lampoons some professional institutes that take themselves far too seriously. Click.managetrainlearn. Institute of Silly and Meaningless Sayings Bullshine Generator Here‟s some light relief. and my favourite pirate curse: “What care I. The purpose of all this fun is to highlight some of the silly things we do and say in the workplace. but great fun. There‟s a coat of arms (motto: Back to Quo Vadis). Site Home Address: http://www. my favourite bullshine phrase: “Has anyone seen my random data-stream analyser?”.htm Email Address: Isms2002@btinternet.

managetrainlearn. Take a daily Email Address: comments@leadershipnow. Summary of Free Resources:  leadership articles  newsletter  book excerpts. Learn! 2010 Page 51 of 107 Get the MTL Experience! . For a start. Click. articles and a newsletter. Site Home Address: http://www. The other valuable feature is a reading room where you can read excerpts from some of the best management books www. But there are 2 features that make this site just a little bit different. They include: “Thirteen Mistakes of Leadership” and “First Class Noticers”. This is a series of short one-minute reads on leadership subjects.Manage. Leadership Now Building A Community of Leaders There are a number of familiar features on this site such as leadership quotes.leadershipnow. there‟s a feature called Leadership Minute. They include: Brian Tracy‟s “The 100 Absolutely Unbreakable Laws of Business Success” and Blaine McCormick‟s “Ben Franklin‟s 12 Rules of Management”.

Manage, Click, Learn! 2010


Leadership Tools

A Free Thank you Here‟s something free that nobody else offers! An ecard message service for team members who‟ve done a good job or who need cheering up on a tough assignment. This site gives you 20 e-cards to choose from. There‟s one on Achievement, Integrity, Great Job, down to Well Done. All you have to do is jot down who you want to send the card to with your message, and bingo! off goes the card. It might be a bit cheesy for some, but there‟s no excuse any more for not letting your people know how much you appreciate them! Make sure you check out all the other free items on this site, such as a free copy of Oliver Swett Marden‟s success book, “Pushing To The Front”, interviews with top leaders, e-zine, and a range of leadership tools. Summary of Free Resources:  success e-book  tools for leaders, eg business planning toolkit  coaching course  articles and quotes  teambuilding exercises  ecards. Site Home Address: Email Address:

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Valuing Leadership This is a very useful site. It‟s been put together by Mick Yates and is built around the idea of 4 E‟s of leadership: Envision, Enable, Empower, and Energize. You can watch various slide shows explaining this framework and learn how they apply to 5 leaders of the 20th century, including Gandhi and Pope John XXIII. On top of all this, there are 300 themed articles on leadership, 350 links, 200 magazine features, 400 book references, and 500 quotations. Now that should keep you quiet for a few days! Summary of Free Resources:  slide shows  leadership self-assessment  leadership articles  quotations  book references. Site Home Address: Email Address:

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Lessons in Lifemanship

A Course in Lifemanship This is an interesting site in which Bryan Bell attempts to explore what the meaning of lifemanship is. Bryan says that Lifemanship is like seamanship. Just as seamanship is defined as the ability to navigate the seas, so lifemanship is about navigating human relationships. It‟s about getting the skills that strengthen our relationships, making them more enjoyable for us and avoiding the self-defeating actions which make life a struggle. The course is split into 7 parts, including: How to improve relationships; how to get a job; how to find potential employees; and how to share success and motivation. It‟s like a compass to sail the seas of life (groan!). Summary of Free Resources:  online course. Site Home Address: Email Address:

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You start with an introduction and a set of links to outside sites.managetrainlearn. a true management help. There doesn‟t appear to be anything left out. Click. the work of one man. And of course when you go elsewhere you have other links to explore. It‟s an amazing resource. Learn! 2010 49. I was astounded then and still am now. it has a bias towards non-profit www. It‟s a real web of information. highly integrated library of management material”. Site Home Address: http://www. Volunteers. Carter McNamara. Carter calls the site a “complete.) Let‟s see what happens when you explore one topic. Advertising and Promotion.managementhelp. to General Resources and Related Library Links.Manage. Then you move through Icebreakers and Group Matters. to Page 55 of 107 Get the MTL Experience! . And it‟s hard to argue with that. (By the way. say Group Skills. It covers everything in business from A. well V. Management Help Free Management Library I first came across this website some years ago when there was little else on management development on the Email Address: jalnes@mapfornonprofits. Summary of Free Resources:  encyclopaedia of management.

Then there‟s an A to Z glossary of management terms. There are also links to universities. such as “Climbing the Mountain on your Terms” and “Feedback is the Breakfast of Champions”.com Email Address: admin@managerwise. portals. To Manage Divine”) and hand it out to your delegates on your next training course. For Page 56 of 107 Get the MTL Experience! . The one I checked on Motivation has some really well-chosen subjects. and employment law sites around the www. Manager Wise To Work is Human. business schools. To Manage Divine This is nothing short of a management supersite.Manage. you can buy the T-shirt with that slogan on (“To Work Is Human.managetrainlearn. As a bonus. Innovation. Learn! 2010 50. neatly categorised into sections such as Coaching. Culture. management publications. Click. Where to begin? Well.managerwise. there‟s a massive collection of articles in the Knowledge Bank. Site Home Address: http://www. Motivation and so on. Summary of Free Resources:  massive collection of management articles  glossary of management terms. I selected “Q” and got “Quick Ratio” and “Quality of Work”.

com Email Address: eric@managetrainlearn.managetrainlearn. They range from Appraisal and Assertiveness to Teambuilding. Manuals for Trainers. ManageTrainLearn (MTL) focuses on the 20 skills that you need for professional and personal success in the 21st century. Time Management and Training Skills.managetrainlearn. Thinking Skills. Learn! 2010 www. Summary of Free Resources:  software downloads  prize quiz  newsletter  articles on management and development. and a library of free e-books. Click. You can download free evaluation versions of all these products from the site and enjoy them without limit at your leisure. ManageTrainLearn Free Software Downloads I hope you‟ll forgive this bit of self-indulgence since this is our site.Manage. Step-by-Step pocketbook guides. MTL provides a range of online products. 1-day Course Plans. Site Home Address: http://www. To help you and your organisation learn these skills. including E-learning Page 57 of 107 Get the MTL Experience! . www. Peace and prosperity be with you! Summary of Free Resources:  daily affirmation  3-monthly e-zines  online guided meditations. Learn! 2010 52.” It‟s a nice way to do some useful self-improvement each day and. Click. Site Home Address: http://www. in the week I checked it Email Address: mhmail@earthlink. it‟s free. Marshall House Your Free Daily Affirmation This site is run by Jeanie Marshall and each month of the year she offers a theme which is then translated into a daily affirmation. the theme was Balance. Other resources on this site include Jeanie‟s guided meditation tapes. When I looked. the best bit is. and the affirmation for the day was “I act with purposeful awareness of equanimity and balance. the two available were: A Meditation for Centering which lasted 12 minutes and Your Source of Abundance which lasted 27 Page 58 of 107 Get the MTL Experience! .Manage.managetrainlearn. For example.

and discover possibilities you never imagined! Summary of Free Resources:  mp3 relaxation programme  email course. open up your Page 59 of 107 Get the MTL Experience! . Email Address: support@silvaultramindsystem. Learn! 2010 53. You‟ll learn how to reach deep levels of meditation like a Buddhist monk. founder of the Mind Power System. pull creative ideas out of thin air. an optimal state of being in which your right and left brains are working together and you are in a state of total. This programme shows you how to reach the alpha level of relaxation. and accelerate your own healing.Manage. creative and deep relaxation.silvaultramindsystem.managetrainlearn. Site Home Address: http://www. Plus. If you‟re interested in getting more out of your subconscious mind and reaching a truly relaxed creative state of awareness. The free part of the programme is a 9-part email course which is the result of Jose Silva‟s 25-year research into how human beings can reach their full potential. Go on. this is the site to come to. Mind Power System Free Relaxation Programme This is one of the websites of Jose Silva. you get a free 30-minute mp3 audio programme called “How To Reach The Alpha Level”.com www.

com/ Email Address: www. MindTools. called Career Excellence Club. interviews with Page 60 of 107 Get the MTL Experience! . Mind Tools Online management and leadership training. There is also a members‟ area. Learn! 2010 54. Summary of Free Resources:  Free skills-builders  Over 450 articles  140 articles downloadable as an e-book  personal development plan helps more than 10. for access to all the materials.managetrainlearn.Manage.000. Here you can learn hundreds of essential management skills. free of charge.000 visitors learn the essential skills they need for an excellent career.mindtools. Site Home Address: http://www. Click. and a forum. instantly available Each year. and develop yourself on an ongoing basis with the Mind Tools‟ popular e-newsletter.

is the actual lessons. The most relevant to anyone interested in business is the Sloan School of Management with over 100 programmes. obviously. What you‟ll get on this course is a syllabus. Learn! 2010 55. reading references. Listening to the Customer. There are some 34 departments ranging from Aeronautics to Writing Email Address: info@ocw. Let‟s take as an example “Practical Leadership”. Negotiations and Conflict Page 61 of 107 Get the MTL Experience! . Site Home Address: http://www. the Massachusetts Institute of Technology made newspaper Or you could use the references as the basis for your own self-paced learning. You could be a trainer and use the plan as a structure for your own courses. Now a few years on.managetrainlearn. Programmes are courses run in any particular Now you can turn yourself into a MIT graduate! Summary of Free Resources:  online courses  trainer‟s resources.ocw. Other programmes of interest to managers are: Advanced Managerial Communication. calendar. This is how it works. both in pdf. here are the results: MIT Opencourseware.Manage. MIT OpenCourseware Sloan School of Management When it first announced that it was opening up all its course material free to the world. It‟s up to you how you might use this information. lecture notes and assignments. It‟s up to you. What you don‟t get. Click. and Communications for Management.

mp3motivators Free mp3 programme This site supplies the top audio programmes from the world‟s best personal development Page 62 of 107 Get the MTL Experience! . the free mp3 I got was Bob Proctor and Jim Rohn talking about Goalsetting. It lasts all of www. Considering what you‟d pay to hear either of these two speakers in Email Address: info@mp3motivators. that‟s not a bad deal! Summary of Free Resources:  motivational mp3s  free copy of As A Man Thinketh by James Allen.45 minutes and can be played straight from your PC or an mp3 player.mp3motivators. Click. Learn! 2010 56.Manage. Site Home Address: http://www. The free gift offered on the site comes when you recommend the site to a friend. When I did this.

nsba. National School Board Association Professional and Leadership Development This site contains a useful professional and leadership programme.Manage. There‟s good stuff on the qualities that make up a leader. Site Home Address: http://www. the different ways to Page 63 of 107 Get the MTL Experience! . Learn! 2010 57.html Email Address: itte@nbsa.managetrainlearn. Maybe they have something in mind? Summary of Free Resources:  leadership the lessons have universal appeal to managers and leaders in any organisation. Although it‟s aimed at school governing bodies. Click. and quite a big section on dealing with www.

After submitting your answers. Empowerment Through Negotiation Here‟s a tricky negotiation skills test called “So You Think You Know How To Negotiate?” There are just 7 questions and you‟re given 5 minutes to complete them.Manage.managetrainlearn. All the questions are case studies. Summary of Free Resources:  negotiating skills test.sabonline. How do you approach your client so as to make your meeting as productive as possible?” You have 5 possible options for each answer. The first case is as follows: “A client walks into your office and is exceedingly angry and difficult to talk to. you get the correct versions and a www. Learn! 2010 Negotiation Enterprises 58. Site Home Address: Email Address: info@sabonline. Page 64 of 107 Get the MTL Experience! . which is quite instructive.

com Email Address: editor@negotiatormagazine. The second is the Louisiana Purchase by James Monroe and Robert Livingston in 1803. The Most Comprehensive Resource On Negotiating Today This is probably the biggest database of negotiating material on the web. John has compiled everything to do with negotiations ranging from Crisis Negotiation to Gender Negotiation to Salary Negotiation and Travel Negotiation. One feature that took my eye was a page on Outstanding Negotiations in which readers are asked to submit their nominations for the best negotiating performance ever carried out.Manage. It‟s absolutely massive.managetrainlearn. Learn! 2010 Negotiator Magazine 59. There‟s no fee so it‟s a resource you can wander around at will. Two entries are currently topping the list. John Baker. Site Home Address: http://www. in which these two men doubled the size of the USA overnight for the price of $15 million.negotiatormagazine. www. The first was what John calls the King Solomon Maternal Claims Dispute. Cheap at twice the price! Summary of Free Resources:  huge database of negotiating Page 65 of 107 Get the MTL Experience! . And it‟s all the work of one man. in which King Solomon had to choose between two women who claimed to be the mother of a baby boy.

Manage, Click, Learn! 2010


New Conversations

The Seven Challenges This is Dennis Rivers‟ site which he calls a cooperative communication skills community. He offers a range of free ebooks, articles and exercises to help visitors communicate more creatively, successfully, and compassionately; to encourage dialogue and resolve conflict; and to build a more co-operative life at home and work. There are 5 free e-books: The Seven Challenges written by Dennis himself. It goes into subjects such as Listening; Expressing yourself clearly; and Focusing on learning. Compassionate Listening by Gene Knudsen Hoffman, which explores how to transform conflict Human Becoming, an anthology of works by David Richo on our journey toward becoming whole and human, (look out for his excellent affirmations on overcoming fear) The Geometry of Dialogue, again by Dennis, which uses mandala-like flow charts to map and facilitate human interaction. Summary of Free Resources:  communication skills e-books  a set of resources on forgiveness, including a bumper sticker. Site Home Address: Email Address:

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Office Diversions

The Productivity Reduction Discovery Centre Don‟t tell your boss the subtitle for this site or he/she will seriously think you‟re wasting your time here. However, if you do get caught, then just quote the subtitle on the home page, which says: “Important survey reveals long-term medical importance of active on-the-job stress reduction”. Because that‟s what this site will do for you: reduce your stress and give your fun hormones a real boost. There are tons of great material here: office jokes galore; lists of phobias; games of concentration; world clockwatching; office pranks; timewasters; 2035 headlines (eg “Ozone created by electric cars now killing millions in 7th largest country in the world, California”); brain twisters, and jigsaw puzzles. When a bit jaded, I‟ve often whiled away a half-hour doing a jigsaw puzzle on this site and come back to my duties refreshed. (Really!) Perhaps the first of the 10 Office Commandments on this site is reason enough to play around here from time to time: “Thou shalt have no other life beside work”! Oh, and in case your boss does catch you looking at this site, there‟s a panic button called Yikes It‟s The Boss which will take you to a page on… well find out for yourself! Summary of Free Resources:  jokes, games, pranks, puzzles on office working  forum  poll  free office clipart. Site Home Address: Email Address:

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Patricia Fripp

Confessions of an Unashamed Relentless SelfPromoter Patricia Fripp is an award-winning coach and speaker, and by her own admission, an unashamed relentless self-promoter. I don‟t mind that because I like her style and tone and enjoy what she offers. For example, she has a huge list of articles covering the whole raft of management and personal development topics. For example, in Presentation skills, she offers “Put Your Audience in the Opening” (good advice); in Marketing Skills, she offers “Power Pitching”; and in Leadership, she offers “Make Your Presentations Fun”. But there‟s more free stuff on this site. There‟s a whole set of videos taken from Patricia‟s presentations. Try “Life is a series of Sales Situations” for starters. Or how about “The Story Behind Awesome Storytelling”. And what better than “Quantum Leap Performance”? You certainly get your money‟s worth here. After all, it‟s free! Summary of Free Resources:  management articles  ezines on public speaking and business  videos of presentations. Site Home Address: Email Address:

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making mistakes. or under pressure (OK. Everything possible is included from 360 Degree Assessments to You need Page 69 of 107 Get the MTL Experience! . who isn‟t?). And their answer is their online (and offline if you want) portal of over 100 topics on management with lots of information on each. then you don‟t need training. overwhelmed. It‟s a great resource and they offer a Free Trial for 15 This enables you to access the full version and wander all over the place. if you‟re a manager who‟s stuck. People Alchemy Turning People into Gold Dust The guys at People Alchemy claim that. Oh.managetrainlearn. Learn! 2010 63. using their search facility or just going where the mood takes Email Address: enquiries@peoplealchemy. OK.peoplealchemy. Empowerment to Violence and Aggression. just because they want to! Summary of Free Resources:  Trial of a refreshingly different leadership manual Site Home Address: http://www. Everything I saw was superbly written and presented. and if this wasn‟t enough. the portal is offered free to charities. Click. A nice touch was also that you can bookmark pages and add your own www.

They‟re fun to play with or just to work out for yourself. This site has a huge number of links to different optical illusion sites (though.Manage. some of the links are now dead). Others use the Necker Page 70 of 107 Get the MTL Experience! . the rabbit/duck.psu. being rather old. Some trainers use the famous “old hag-young queen” and the facing vases/faces. the chances are you‟ve been shown an ambiguous picture showing 2 images which change according to how you look at them. Site Home Address: http://psych. You‟ll find the 3 just mentioned plus other well-known ambiguous illusions such as the Eskimo/Indian chief. And you can use them in a wide range of change programmes as great icebreakers. Penn State Psychology What Do You See? If you‟ve ever been on a personal development www. or quick power learning interludes.htm Email Address: Acp103@psu. And others mix numbers and letters as in the “Is it 13 or B?” picture. Click.managetrainlearn. Summary of Free Resources:  optical illusions. Learn! 2010 64.

here‟s the subheading to the article on Wisdom: “Some folks are wise and some otherwise”. then you‟ll love Chuck Gallozzi‟s articles and free e-book “Roadblocks to Happiness” on this site. As an example of the folksy nature of these writings. Click. So we start with www. Say goodnight.personal-development. Homespun Philosophy If homespun philosophy is your thing (and I have to confess to a certain weakness in this neck of the woods).com Page 71 of 107 Get the MTL Experience! . John-Boy! Summary of Free Resources:  articles and e-book  free My Life Planner software. neatly arranged in A to Z fashion according to personal development themes. Learn! 2010 Personal Development 65.managetrainlearn. There are nearly 250 articles to choose from. steer right through Learning and Email Address: stevemoor@personal-development. and end up with Wisdom Words and Worry. move on to Change and Complaints. Aaah. Site Home Address: http://www.Manage.

He‟s a coach who says he‟s never worked in his life: what he does couldn‟t be described as work in the conventional Email Address: coach@philiphumbert. audio tapes and top 10 Page 72 of 107 Get the MTL Experience! . and I also like Philip because the most important stuff on his bio is his dog. Philip Humbert Coaching to Achieve Your Goals and Live Your Dreams Dr Philip Humbert is my kind of guy. One of the best features is Philip‟s newsletters and you can get copies for every month back to 2002. Creating Wealth. I suppose there‟s no better definition of a trainer or coach than when he says: “I love to pass on what I‟ve learned and help others enjoy their own brand of success. Site Home Address: http://philiphumbert.” Philip shares a lot of his philosophy and ideas on this website of his. Click. Learn! 2010 66. The free goodies include 3 free e-books: Goal-Setting www. Kodiak. Personal Eco-Systems. and Making Money. Oh.Manage. Summary of Free Resources:  3 e-books  Audio tapes  Hundreds of quips and quotes on personal development  Newsletter archive. He does things that bring him joy and contribute value to others.

Manage. Emile Coue‟s relaxation formula that‟s a must whenever you‟re feeling down. And many more Page 73 of 107 Get the MTL Experience! . there really isn‟t any hope for you! Summary of Free Resources:  self-improvement e-books  positive boost  tests and quizzes  inspirational slide show from Kahlil Gibran  relaxation formula  dictionary of self-affirming quotations. Site Home Address: http://www.positive-club. and a massive dictionary of self-affirming quotations from Abundance through to Youth. Now if none of these don‟t put you on cloud nine. All free. Learn! 2010 67. Positive Club Free Inspirational Books If you‟re really interested in personal Email Address: info@positive-club. then this site will shower you with great motivational literature.managetrainlearn. Click. including some classic self-improvement books. In addition. there‟s a lovely relaxing slideshow from Kahlil Gibran. a free 7 Eternal Laws CD. You can get Napoleon Hill‟s “How to Overcome Failure and Achieve Success”. a really neat little positive boost trick that only a computer can deliver. Kahlil Gibran‟s “The Prophet” and Wallace Wattles‟ “The Science of Getting Rich”. Page 74 of 107 Get the MTL Experience! . Click.presentationhelper. “Ancient Egyptian Mummification”.co. Next. Topics include What to Wear and Dealing with Investors. you‟ll find a collection of famous speeches and examples of what to say on special occasions such as weddings. Where to begin? www. Site Home Address: http://www. conversational style. and a template builder. Learn! 2010 Presentation Helper 68.Manage. funerals and retirements. There are also quick links to the free Powerpoint viewer and trial version of the real thing. Then there‟s a range of free excellent Powerpoint templates under different headings such as business. first Email Address: editor2007@presentationhelper. Help For All Your Presentation Needs I‟ve seen quite a few sites that teach presentation skills but this is my favourite. Summary of Free Resources:  Slideshows  Advice from famous presenters  Templates  Speeches  Sound clips. And lastly. told in an easy-to-read. there‟s some great advice on how to deliver your presentation. seasonal. a really interesting forum from which you can see some of the presentations people have made such as “The Life of a Potato”. and “The Future of the Pork Sausage Market”.

Summary of Free Resources:  Collection of management models Site Home Address: http://www. Alternatively. In the top ten of models are favourites like Maslow‟s Hierarchy of Needs. It comprises a collection of 64 models which can be accessed be a search of the model name. Theory X and Y. or the topic. the author name. The models themselves are displayed graphically with details of their www. and Fayol‟s 14 Principles of Management.managetrainlearn. pros and cons. Page 75 of 107 Get the MTL Experience! .provenmodels.Manage. and references. Proven Models Models on the Cat Walk Although Provenmodels is primarily a resource for researchers and students. Learn! 2010 69. descriptions. You can add your own comments. it can also be of value to those who want to develop their knowledge of management Email Address: customer_service@provenmodels. you can browse the model book.

managetrainlearn.robinsharma. that‟s the person I‟ll always think he is. Site Home Address: Page 76 of 107 Get the MTL Experience! .Manage. The chief free resource on this site is a collection of audio podcasts. Summary of Free Resources:  free podcasts  video segment on “The 8 Things that Billionaires Do”  video excerpt on “Lead Without a Title”  “Extraordinary Leadership” audio programme (60 minutes). Robin Sharma is the ex-lawyer turned motivational speaker who has created a brand out of himself and uses this to promote a wide range of business and personal development material. In all there are nearly 40 broadcasts in the archive. Click. Learn! 2010 www. ranging from Lessons on Leadership from U2 to The Five Forms of Wealth to Ambidextrous Leadership and Be A Renaissance Person. Robin Sharma The Monk Who Sold His Ferrari I don‟t believe that Robin Sharma is for one second the monk who sold his Ferrari. These will really motivate you as you walk or drive along. Everything he touches seems to turn to gold. but as the name of his bestselling book. You can‟t help getting infected by Sharma‟s enthusiasm and success Email Address: al@robinsharma.

and tells a very good story. Learn! 2010 Email Address: www. Site Home Address: http://www. you‟ll also get a set of 23 articles on power negotiating. including: “Ask For More”. Click. “Flinching”. Summary of Free Resources:  audio and video excerpts  articles on negotiating.managetrainlearn. He‟s practical.Manage. Plus. Roger Dawson You’ll Never Make Money Faster than When You’re Negotiating Roger Dawson was one of the first speakers I ever heard on the subject of Negotiating Skills. This site will show you Roger in action both on audio and Page 77 of 107 Get the MTL Experience! . entertaining.rdawson. and “Money is not as important as you think”.

ronkaufman. a free Customer Service Training Page 78 of 107 Get the MTL Experience! www. There are audio presentations with intriguing titles such as “How to make a wrong customer feel right”. There are 2 really creative Powerpoint slideshows called Service With a Smile and Up the Loyalty Ladder which you can download. Both sites will give you access to some of Ron‟s excellent free material. And. as if this wasn‟t enough. He has two websites: his own at ronkaufman and his customer service college at Up Your Service. Learn! 2010 Ron Kaufman 72. Click. There are great videos which will show you why Ron is such a draw when Email Address: ron@ronkaufman.managetrainlearn. Uplifting the Power of Service Worldwide Ron Kaufman must surely be the most dynamic advocate of customer service in the world. Summary of Free Resources:  Videos and audios on customer service  Slideshows  Articles and tips Site Home Address: http://www. He has reached more than 3 million people with his high-energy and high-content presentations.

managetrainlearn. To get a feel for some of the tips. Click. There are over 80 articles here and they are really one of the best introductions I‟ve come across to NLP. Site Home Address: http://www. here are some titles: “Put some fizz in your physiology” (about the state of your body and the state of your mind).Manage. Summary of Free Resources:  articles on NLP  free NLP videos  hypnotic language course  irresistible influence language course and ebook  free 1 year hypnosis course and Email Address: Learn! 2010 73. They‟ll enhance your communications and make you a stronger Salad Ltd Do What You Love Salad is a UK training company specialising in Neuro-Linguistic Programming (NLP).saladltd. It‟s run by Jamie Smart who is the author of most of the articles in the tips archive. “Wave goodbye to hesitation”.uk Page 79 of 107 Get the MTL Experience! . and “Power chunking”. Signing up to Jamie‟s tips means you get a whole host of NLP-related resources free.

and Social Page 80 of 107 Get the MTL Experience! . you can follow up on tags (to see related items).Manage. Site Home Address: http://www.siliconbeachtraining. or submit a comment of your own. share the topic on your social sites. though. Click. To start Email Address: contact@siliconbeachtraining. Because they are also promoting their own offline www. These range from PRINCE2 to Six Sigma. What makes them really outstanding.managetrainlearn. Learn! 2010 74. They care about effective training and that means listening to their clients and course participants. On each of the topics in their courses. they also run a monthly prize competition with the winners receiving a free is the range and depth of free resources on their site. Summary of Free Resources:  Free courses from their website  Free monthly competition. Silicon Beach Training Training that Makes a Difference Silicon Beach Training are a Brighton (UK)-based company that provide both online and offline training. Photoshop. as well as more familiar management courses. they offer 13 courses that can be accessed from their website pages.

exercises. You get all the instructions along with the item which are usually well-illustrated. is the wealth of free material on offer.Manage. Summary of Free Resources:  Free training resources on exercises. slides. workbooks. What makes this more than a training shop. A great giveaway for training and www. games. Skills Converged Training Material on Page 81 of 107 Get the MTL Experience! .skillsconverged. Click. Soft Skills and Personal Development Skills Converged is a great little training shop which provides offthe-shelf content for trainers. all of which can be customised to suit your own particular training needs. These include trainer‟s notes. Learn! 2010 75.managetrainlearn. These range from energisers and icebreakers to exercises and teambuilders. however. and role plays  Icebreakers  Quiz  Teambuilding games  Free download pack with guidelines and useful materials for running courses.aspx Email Address: Site Home Address: http://www. Email Address: info@stressbusting. Summary of Free Resources:  Articles. advice and tests on stress busting.Manage. Site Home Address: www.stressbusting. Send me to the relaxation couch now. I liked in particular the idea of “Firebreaks” around your busy day.managetrainlearn. Then there is the Stressbusting channel with a variety of short programmes on relaxation. or via the type of remedy eg a link to another area or product. Learn! 2010 76. And the Directory offers a good set of links to more specialised You can hunt for stressbusting ideas either via 12 zones like Workplace Stress and Money and Debt. meditation. Therapies cover 13 remedies from Yoga to Colour Therapy to Shiatsu. The one irresistible feature is the Stress Test which will let you know how vulnerable to stress you are. Stressbusting Wellbeing Solutions for Your Workplace This site has got everything you need to relieve you of Page 82 of 107 Get the MTL Experience! .co. and stretching. from Dr Roger Henderson. There are really interesting articles.

 Massive personal success article directory  Free tour and demo of “Life Organizer”  E-cards to send to your contacts. developer Robert Stuberg‟s mission can be summed up in this simple statement:”our goal is to help you experience more success!” You‟ll find products from the well-established success authors here such as Jim Rohn and Wayne Dyer. and powerwords. Click. And email tips. these are pretty amazing. quotes. The focus on this entire site is success.Manage. then this is the place for Email Address: info@success. Success. Success guaranteed.managetrainlearn. Oh. But what about the free resources? Well. Plus audio programmes. Then there‟s an amazing article directory. and I forgot.success. to which you can add your own items. in fact. software and videos. Summary of Free Resources:  Free CD and MP3 on Robert Stuberg‟s “The Secret”  Free coaching session  Free newsletters. Site Home Address: http://www. (and who doesn‟t have some kind of desire for their own success?). there‟s a great selection of e-cards that you can send to your contacts Page 83 of 107 Get the MTL Experience! . Plus a demo of a Life Organizer that plans your personal success. coaching courses. Learn! 2010 77. For a start you can download a free CD and MP3 of “The Secret”.bz www. Your Path to Success If success is important to you in life. I think.

you can be featured on the site and offered prizes. newsletters. Money and Careers.managetrainlearn. adding an article (50). sets of articles. Learn! 2010 78.selfgrowth. Site Home Address: http://www. including adding an expert page (100 points).com Email Address: webmaster@selfgrowth. It is a resource. instant messaging. or simply daily logging in (5). The site has 6 areas: Success Skills. and Page 84 of 107 Get the MTL Experience! . members can earn user points for all their activity on the site. a community. Spirituality. Love and Relationships. blogs. and a place to www. events. Health and Fitness. It‟s a very well-managed resource and the links alone will set you on a personal development adventure that may take you anywhere. Once you‟ve registered. As a reward for gathering points.Manage. and discussion boards. You can access experts in each of these areas. and Lifestyle. Click. As an encouragement to participate. Summary of Free Resources:  A choice of 13 free newsletters  Links to online IQ and EQ tests  Huge directory to specialist sites dealing with self growth  Access to experts. Self Growth The Online Self-improvement Encyclopaedia Selfgrowth is reputedly one of the largest self-improvement sites on the Internet. Mental Health. you can develop your own member pages and connect to others through chat.

Achieving Email Address: info@targetedlearning. This is a series of 28 questions about your career objectives and values. Ensuring Security. Serving Others. Learn! 2010 79. Being the Expert. Leading Others. you get the results which score your responses according to one of the following: Gaining Autonomy. Here you can sign up and then take a Career Driver‟s Assessment which is a small portion of Lesson Two of the www.targetedlearning. The great thing about the site. Great fun and highly innovative. And then it uses a mountain background. Click.Manage. I scored highest on Gaining Autonomy which for me was spot-on. The assessment now allows you to devise an Action Plan. Fostering Innovation.managetrainlearn. is the link to the Making a Difference workshop. Once you‟ve completed the whole set of questions. it has a landscape website not a down-the-page portrait Page 85 of 107 Get the MTL Experience! . probably because the company is located in Utah. For a start. and Maintaining Balance. Summary of Free Resources:  Demo of Making a Difference workshop Site Home Address: http://www. Targeted Learning Engaging the Collective Genius of People This is a neat little site. though.

Click.managetrainlearn. Test Café Brain Tests This is one of the best sites around for taking tests. on Email Address: info@testcafe. As an example. testing. and on your personality. on time management. Summary of Free Resources:  tests and self-assessments. Other free tests include… How Smart Are You? How Smart Are Your Emotions? Are You Left-Brained or Right-Brained? Teamwork Are You A Leader? Are You Organised? Are You Self-Confident? Half-Full or Half-Empty? Are You Assertive? Enneagram Test What Color Is Your Aura? What Kind of Person Are You? OK. on your career Page 86 of 107 Get the MTL Experience! . there‟s a free Brain test that has 32 questions and will take you 12 minutes to complete.testcafe. Site Home Address: http://www. on assertiveness. You can take them on your IQ. Testing. Learn! 2010 www.Manage.

managetrainlearn. Email Address: patti@thechangeagent. about Patti and her work. Let Go”.Manage. Summary of Free Resources:  articles on change management. ranging from “Change Is A Many–Splintered Thing” to “When You‟re At the End of Your Page 87 of 107 Get the MTL Experience! . It‟s in the form of a spy file. in her words. You can also listen to Patti talking about some of her work assignments and you can download one of the best pdf brochures I‟ve ever seen. detect www. That‟s not all. Learn! 2010 81. Site Home Address: http://www. Click. The Change Agent Are You A Change Agent or A Change Victim? Patti Hathaway is a consultant who specialises in helping organisations manage change. That‟s why she calls herself “the change agent” (get it?) This site is a showcase for her very interesting articles on change.

managetrainlearn. Think MySpace or Facebook for Leaders and you‟re in the right kind of territory – a leadership collaboration and development site that uses social networking principles and tools.0 tools with members writing their own leadership diaries. This means that leadership experts and practitioners from all over the world can collaborate with each other. documents and other useful tools to share with the rest of the community. Click. messaging each other. The site is based on Web 2.Manage. Move over Mickey! Summary of Free Resources:  60-second leadership book extracts  Blogs. Be Inspired. Disney Leadership. Learn! 2010 82. uploading their own video clips. documents on leadership Site Home Address: http://www. Some of the groups on the site include: Professional Voice. Be www. emailing within the platform. blogs. and one I particularly Email Address: info@theleadershiphub. The Leadership Hub The World’s Online Leadership Community The Leadership Hub is claimed to be the world‟s first online collaborative leadership development community. videos.theleadershiphub. which aims to inspire people with Walt Disney‟s leadership style and show them how to be a “connoisseur of talent”.com Page 88 of 107 Get the MTL Experience! .

if this is your sort of thing. each with a page containing descriptions of tools and terms about improvement and quality. a companion to changingminds. Brief Descriptions of Quality Terms and Tools Here is another one of learning junkie David Straker‟s sites.htm Email Address: contactus@syque.managetrainlearn. ranging from original Japanese terminology to Six Sigma frameworks.syque. “Chumbo Chart”. end up with “Z-Chart” and “Zenbara”. and qualitytools (which you‟ll find elsewhere in this book). Click. Hats off to David for another amazing encyclopaedic resource. Summary of Free Resources:  articles on quality and improvement. and “Fault Tree Analysis” Page 89 of 107 Get the MTL Experience! .com www. Site Home Address: http://www. This one is “a long list of around 400 items.” So. Learn! 2010 The Improvement Encyclopedia 83. you can start with the “A-O Diagram” and journey through “Bell Curve”.

and ends with “The 10 Steps to Overcoming Public Enemy No 1: Fear”. and free e-book on success. Victor is an American motivational speaker who is very entertaining. which is summed up as: “never try to win”.com Page 90 of 107 Get the MTL Experience! .) What makes the site worth a visit is the special collection of articles on success. They range from “My First Trophy”. and instructive.Manage.managetrainlearn. Motivation with Intelligent Content This is Victor Gonzalez‟s site. (You can see him in action on this site in 4 video excerpts. direct. Email Address: victor@thelogicofsuccess. Click. Learn! 2010 The Logic of Success 84. a bitter-sweet story of how nobody sees you when you really succeed. There are 62 of them and they‟re all written the way Victor speaks: highly personal. Site Home Address: http://www. Read and be entertained! Summary of Free Resources:  video excerpts  www.thelogicofsuccess. newsletter. through “The Winning Mindset of a True Leader”. Email Address: info@reckliesmp. and a Daily Knowledge Special. Site Home Address: http://www. Then there are links to Publications. sending you off in all sorts of explorations.managetrainlearn.themanager. For a Page 91 of 107 Get the MTL Experience! . if you ever need to look something up about management. Warning: only attempt if you‟ve got an hour or two to spare as you‟ll almost certainly get absorbed in its fascinating meanderings. HR. and other categories that will shoot you off to even more resources elsewhere on the Net. this is as good a place to start as you‟ll find. Learn! 2010 85. a Knowledgebase. The Manager The Knowledge Intermediary “The Manager” is a massive resource focusing on management issues. Click. There are Finance. it has a wonderful glossary. Summary of Free Resources:  glossary of management terms  articles galore on management. In fact. Which makes this section alone a great research tool.Manage.

Manage. Here you‟ll find answers to questions that really bother people at work. In www. The main part of the site is a Question and Answer section in the style of an Agony Aunt column which responds to all sorts of workplace issues. there‟s a very amusing section that includes: some of the crazy things managers say. and a comparison between work and prison. “How Can I Combat Tardiness?” and “I Work With A Jerk!”. Dear Doc… This is an off-beat work-related website run by William Page 92 of 107 Get the MTL Experience! . Lists to Hang Up at work. and Tina Rowe. Dan West. Click. Hint: prison wins out! Summary of Free Resources:  workplace question and answer  amusing things that managers say.managetrainlearn. in “Management Without Logic”. such as “Help! I Can‟t Spel”.com/ Email Address: danvwest@msn. Site Home Address: http://www. Learn! 2010 The Workplace Doctors 86.

Just go and play! Summary of Free Resources:  games.managetrainlearn. for short).  trivia puzzles  email games. and e-learning. Thiagi Improving Performance Playfully This is the site of Sivasailam Thiagarajan (or Thiagi. eg on facilitator Page 93 of 107 Get the MTL Experience! . puzzles and guides  training resources. and Tic Tac (Noughts and Crosses) “About the World”  a glossary of 66 strategies for improving performance  interactive puzzles. Thiagi was born in Madras (now Chennai) and became an instructional leader devoted to making learning www.Manage. to name just a few. Project Life Cycle. TV game Email Address: thiagi@thiagi. Site Home Address: http://www. Learn! 2010 87. including…  104 training games from “$20” to “Zoom”  36 interactive lecture styles  webshell games like Hangman. Click.thiagi. And there‟s a lot of free fun training on the site. quizzes.

These include a Guru Watch which follows the latest work on over 70 of the world‟s top management Email Address: info@thinkingmanagers. Site Home Address: http://www. Expand Your Thoughts The two Thinking Managers who edit this site are Robert Heller and Edward de Bono. there is a wealth of material on this site. a Media Watch which summarises the headlines of the world‟s top business publications. There is also a huge library of management material. Page 94 of 107 Get the MTL Experience! . As you would expect from two such luminaries. and an update on the world‟s top companies. Click. there is a Resources section linking to a big database of other sites and companies. Management Today and de Bono is one of the world‟s leading authorities on creative www. both outstanding writers.Manage. Learn! 2010 Thinking Managers 88.thinkingmangers. Summary of Free Resources:  Management library  Blog watch  Media watch  Links library. consultants and thinkers in their own right. Heller is the founder of the magazine. much of it available in the Letter to Thinking Managers newsletter which is free for the first two months. Unusual and original features of the site are various newsfeeds on management topics.

jokes. Tickled By Life Productivity and Life Enhancement Does life excite you? Are you blown away by the newness of every moment? Do you tap your creativity to the full? Are you passionate about your goals? Does playfulness come naturally to you? In short. anecdotes. are you tickled by life? Tickledbylife.managetrainlearn. puzzles. comments and much www. Page 95 of 107 Get the MTL Experience! . provoke will surprise you. discussions. stories. inspire you and wow you with a host of free articles. wish I‟d had an intro like that! Summary of Free Resources:  Terrific collection of “Tickles” (thought-provoking articles)  Poll of the Click. Cor.Manage.php/ Email Address: info@tickledbylife. Site Home Address: http://tickledbylife. Learn! 2010 89. The objective of this site is to enable you to live your life creatively and joyfully in your own way so that you can experience goose bumps of success in all areas of your life. interviews.

fun and memorable programs”. Tom‟s title for the e-book is: “Wake „Em Up!” and the subtitle is “Your A to Y Guide (No ZZZZZs Allowed) to more interesting. It‟s printable online reading but if you want to buy the book you can. On his site you‟ll find a great free ebook on how to keep your audience awake and captivated by your business presentations. Tom Antion Wake ‘Em Up Business Presentations. Oh. Tom Antion is a business speaker who also runs a range of seminars on other topics. 336 pages www. Site Home Address: http://www. Learn! 2010 90. and don‟t you think that book cover is kinda snazzy? Summary of Free Resources:  ebook on presentations  free articles on Page 96 of 107 Get the MTL Experience! . and has some very interesting ideas and techniques. Click. It‟s huge. try it. If you want to inject more pizzazz into your presentations.htm Email Address:

Tom Peters When Exactly Will You Go For Wow? This is the site of the guru‟s guru. Site Home Address: http://www. Brazil. Tom Peters. The thing that stopped me going then was that Peters‟ seminars were invariably sold out and I could never make out a good enough business case to justify the cost. and more. But now of course the cost doesn‟t come into it. Have your way with them.tompeters. I can get the next best thing to attending one of his seminars: all the powerpoint slides for free. Spread them around. Tom implores us to use these resources. “Take them. or the nub of leadership. he shakes up enterprises to re-think what they do. Years ago. You can discover what the great man thinks about interviewing excellence. Use them. Peters is a legend in his own lifetime. when I was just a humble HR manager.Manage.managetrainlearn. Plus. Click. I dreamed of attending one of Peters‟ seminars – a mix of Deming and Robbins. the Middle East. There are heaps of stuff Page 97 of 107 Get the MTL Experience! . Please!” As if he had to ask! Summary of Free Resources:  powerpoint slides of Tom Peters‟ seminars  master and special slides  newsletter and daily quote  pdf files covering thoughts and tips. Learn! 2010 Email Address: info@tompeters. He is far more than a motivational speaker. Romania. Spain. slides and pdfs on Peters‟ thoughts. Send them to friends. or transformational change. or dozens more. or innovation. For here on Peters‟ www. I used to think. from seminars in the States.

Manage. Summary of Free Resources:  Samples of training materials. Trainerbubble provides a huge list of free samples that are ideal for anyone running courses. Trainerbubble Affordable Training Solutions Trainerbubble sells a range of products for trainers. Plus. Customer Email Address: customercare@trainerbubble. As well as this service.trainerbubble. eg “Leading Effective Teams” and “The Art of Negotiation”  Free energisers.managetrainlearn. such as “Aeroplanes” and “Ha Ha”  Exit interview questionnaire  Meeting planner  Powerpoint games  Quizzes and fun  Teambuilding games  Training Models  Training documents  Icebreaker. Metaphors. you qualify for a free training pack. seminars and workshops. leaders and anyone involved in the development of others could access a set of simple to use trainers notes that are highly interactive. Communication. A great training www. whilst remaining affordable. including Business Development. They also provide consultancy and bespoke services. and Health and Page 98 of 107 Get the MTL Experience! . Click. Learn! 2010 92. The site and company is the creation of Andrew Wood whose aim was to develop a website where trainers. Site Home Address: http://www. Lateral thinkers. simple to follow and easy to access. if you are a UK charity.

Site Home Address: http://www. For starters. Trans4Mind Tools for Transformation This link will take you to a wealth of free goodies from Peter Shepherd‟s Trans4mind website.managetrainlearn. you can also download a 107-page pdf book called “The Whole Person Handbook” which uses a questionnaire to lead you through your key development issues. and Nutrition. stable/ Email Address: info@trans4mind. And. Page 99 of 107 Get the MTL Experience! . and assertive/unassertive preferences. Then you can download a 242-page pdf book called “Transforming the Mind” and take a range of personality tests covering extroversion/ www. there are 3 more free courses on Communications. Click. Phew! Summary of Free Resources:  E-book  courses on self-development  free coaching  free copy of “Transforming the Mind”  free copy of “The Whole Person Handbook”. And that just scratches the surface. if that‟s not enough. Heart Intelligence. there‟s a 30-lesson course called “The Positive Approach” which is intended to help you become clearer about your own identity. what you want in life and how to consciously transform your life for the better. Learn! 2010 93.

and most Email Address: info@valuebasedmanagement.. In fact.Manage. Click. valuation and decision making. organization. Value-Based Management Management Methods There‟s no room for pretty designs or graphics on this site. and leadership and management. it's all completely free! Summary of Free Resources:  portal for management articles and ideas  free magazines  hall of fame.managetrainlearn.valuebasedmanagement.. change and culture. Site Home Address: http://www. You get what‟s on offer thrown straight in your face. In just a few minutes. communication and marketing. Nearly every concept on management must be here. I could jump from “Game Theory” to “Six Thinking Hats” to “Emotional Intelligence” to Covey‟s “Seven Habits” Page 100 of 107 Get the MTL Experience! .net www. it‟s an amazing management portal linking to over 250 management methods and theories in areas like: strategy and value creation. Learn! 2010 94. It‟s like an internet inside an internet.

managetrainlearn. and Email Address: flemingn@ihug.vark-learn. has a questionnaire of 13 typical learning situations that will tell you what your preferred learning style is. Click. This site from New Zealander. or explain on a diagram?” Once you‟ve answered all the case studies. Discover Your Learning Style VARK stands for Visual. Site Home Address: Page 101 of 107 Get the MTL Experience! . Summary of Free Resources:  learning style questionnaire  helpsheets on the styles  books and software.Manage. Read/Write. Learn! 2010 Vark Learning Styles 95. Neil Fleming. Here‟s one of the situations: “You have a problem with your knee. tell www. which are the 4 main learning styles (though check out Accelerated Learning who expand this to 8 multiple intelligence learning styles). you‟ll get a page that explains your learning style. How would you like the doctor to explain what‟s wrong? Would you prefer him to show you on a model.

I could happily spend hours on this site. any of which could easily account for half a day‟s training. and Nuclear Holocaust. For example.managetrainlearn. or adapted. for any experiential learning course. or the local scout troop. And trust activities such as Sherpa Walk and Human Ladder. Click. If you really want to push the boat out. Then there are some of my favourite icebreakers such as Cheeky Cheeky and www. you could even try out some indigenous games such as the String games of the Navajo and traditional Hopi games. activities and exercises. For me. Wilderdom Gear for Adventurous Learning This wonderful site is James Neil‟s collection of classic and novel group games. Survival On The Page 102 of 107 Get the MTL Experience! .wilderdom. I‟d award James Neil the Nobel Prize for Experiential Learning! Summary of Free Resources:  13 categories of group games  massive store for all things training  trainer‟s resources. Learn! 2010 Email Address: james@wilderdom.Manage. there are all the classic teambuilding games such as Lost At Sea. They can be used. whether you‟re working with colleges. this is a treasure trove of training and if there were such a thing. corporate managers. Site Home Address: http://www.

com Email Address: tjohnson@workforceonline. a Dear Workforce agony aunt. Click. Then there are all sorts of additional free features. topic channels. Workforce Online Educating You About Your Workforce This is a huge resource and it‟s hard to know where to begin. a news poll. Learn! 2010 97. and cartoons.Manage. Summary of Free Resources:  magazine  articles  news poll  cartoons  hot list of HR providers and vendors  free sample issue of “Workforce Benefits”  forum. When I last looked. Registration gives you access to the full site and it‟s free so there‟s no need to miss out on anything. there were articles.managetrainlearn. newsletter. Site Home Address: http://www. a www. For a start you can get a free copy of the Workforce magazine which covers current issues of interest to HR and general Page 103 of 107 Get the MTL Experience! .

workworries. It‟s based on the idea that all workplace problems are caused by people and Email Address: info@workworries. There are over 1200 articles and resources to choose from with headings like Bad Bosses. Summary of Free Resources:  links to articles and resources  discussion forum  personal vault to collect and store your resources.managetrainlearn. if you‟ve had a Page 104 of 107 Get the MTL Experience! .com www.Manage. Bullying. The original feature that I like about this website is the Vault. and Office Politics. Click. then so has someone else who now has an answer. Site Home Address: http://www. Work Worries Help With People Problems At Work If you have problems at work and need help to sort them out. There‟s also a discussion forum where you can let off steam. then Work Worries is the place to visit. This isn‟t a place where you can drop difficult employees and let them rot but a place to deposit all the articles you like and come back to in your own time. Learn! 2010 98.

Training and Development. Xage Consultancy Your Very Own Online Management Consultancy Xage is a new site for me. Assessment Email Address: Karen@xageconsulting. unusually. Don‟t Guess Your Way to Success. Recruitment. Titles include: The Definitive Book of Body Language. Here you‟ll find a huge list of books under different categories such as HRM. Summary of Free Resources:  large collection of e-books Site Home Address: http://www. A large number of the books are MBA notes. It is an international Human Resource Management Consultancy that helps organisations meet their HR challenges by developing and implementing actionable solutions. an office based in Vietnam. It is run by Karen Davies and Gary Malcolm with. Policy and Procedures. English Brainstormers. HR www. It‟s a true management library. Learn! 2010 99. Performance Management. Job Analysis. and Teambuilding. Leadership and Management. and The Psychologist‟s Book of Personality Tests.managetrainlearn. Click. The free downloadable library on the site is the real Page 105 of 107 Get the MTL Experience! .Manage.

com Email Address: info@zigziglar. Site Home Address: http://www. including a self-talk card and a performance planner. and all you‟ve got going for you is you. Learn! 2010 100. his forum is called Ask Zig!!. A bit like Zigzagging all the way to success! Summary of Free Resources:  newsletter  self-talk card  performance planner  free download of Zig‟s “Biscuits. and every day there is a new Zig Quote of the Day. For Page 106 of 107 Get the MTL Experience! . Fleas and Pump Handles” when you sign up for the newsletter.Manage. But if you want to find out how to turn yourself into a distinctive brand. Zig Ziglar It’s About Being Better The reason I included Zig Ziglar‟s website in this book isn‟t because I liked the idea of an entry under “Z” but because I liked the idea of how one man can turn himself into a brand. Zig Ziglar is a motivational speaker and trainer. his short training courses are called Ziggets. You don‟t easily forget the name or the clever way in which he uses the name as a brand.. Click. much like many of the others in this book. then you can‟t do much better than copy Zig. There are a few great free offerings to be found as well. What sets him apart from the rest is that he knows how to stand www.managetrainlearn.zigziglar.

Here you can learn about the 20 skills you’ll need for success in the 21st Century. This is learning like you always dreamed it could be. get your surprise bonus gift. and much more.managetrainlearn. visit our website at http://www. Learn! 2010 Thank you for reading and using this www. Click. get instant downloads of FREE products. enter our prize For more digital publications on management and personal development. For a very special learning Page 107 of 107 Get the MTL Experience! .Manage. visit http:/ww.managetrainlearn. subscribe to our weekly newsletter.

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