Manage, Click, Learn!

2010

Manage, Click, Learn! 2010
Your indispensable guide to this year’s 100 best learning sites on the Net

www.managetrainlearn.com

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Get the MTL Experience!

Manage, Click, Learn! 2010

This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is published with the understanding that the author and the publisher are not engaged in rendering legal, accounting, or other professional advice. If legal advice or other professional assistance is required, the services of a competent professional should be sought. Eric Garner, KSA Training Ltd, individually or corporately, does not accept any responsibility for any liabilities resulting from the actions of any parties involved. You may distribute this e-book freely as long as nothing in it is changed. You may not charge for this e-book.

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Get the MTL Experience!

Manage, Click, Learn! 2010

Introduction Hi! The idea behind this ebook is to give you a quick and easy entry to the wealth of FREE business learning material that‟s available in the year 2010 on this amazing phenomenon we call the Internet. I‟ve selected what I consider to be the best 100 sites on the Internet today for management and personal development, based on one simple criterion: the quality and quantity of FREE material they offer. The material you‟ll discover ranges from something as simple as a personality questionnaire, to something as detailed as a 383page book -full of ideas and advice. If you‟re a manager, trainer, or learner, and you‟re interested in developing your own skills, or those of your team, this book is like falling headfirst into an Aladdin‟s cave. At a rough count, I reckon there‟s over 1000 hours of training and development here. All waiting for you to explore and use. And the great thing is, it‟s all FREE! Of course, my problem has been not on what to include (that was relatively easy) but what to leave out. So, here‟s how you can help. If you know of a great management, training, or learning site that I‟ve missed out, just email me and let me know at my address below. Who knows, together we could produce a 1000-resource book. Now that would be something! Best wishes and good reading, Eric Garner ManageTrainLearn
www.managetrainlearn.com Page 3 of 107 Get the MTL Experience!

Customer Service Training 29 24. Business Simplification Changing Minds 25 Citehr 26 Coaching2grow 27 22. 26. DWM Beancounter 31 Easy Training 32 Empowering Messages Entrepreneur 34 Evan Carmichael 35 Everyone Negotiates 36 11. Be a Better Manager 16 18.managetrainlearn. A Better Workplace 9 4. Customer Service Manager 28 23. 16. Discovery Health Channel 30 25. 29. Executive Coaching Studio 37 32.com Page 4 of 107 Get the MTL Experience! . 1000Ventures 7 2. Executive Planet 38 Ezine Articles 39 Fast Company 40 Fenman 41 First Steps Training 42 Games2Train 43 www. 12Manage 8 3. Learn! 2010 Table of Contents Introduction 3 Table of Contents 4 1. 21. 20. 18 Better Workplace Now 13. 20 15. Basic Learning Systems Inc 17 12. 27. 34. 35. Aimm Consulting 13 8.Manage. 37. Big Dog and Little Dog's Bowl of Biscuits 19 14. 17. All Business 14 9. 36. 30. Anecdotage 15 10. Click. Accel-Team 11 6. 24 19. Accelerated Learning 10 5. Body Language Expert Brain Connection 21 Business Balls 22 Business Marketing 23 31. Action Leadership 12 7. 33 28. 33.

Get More Done 44 Harvard Business School Harvey Mackay 46 Hello. 39. Human Resources About… 49 44. 46. Learn! 2010 38. 52. 78. 70 65. Institute of Silly and Meaningless Sayings 50 45. 70. 63. 61. 74. National School Board Association 63 www.managetrainlearn. 47. 73. 47 42. Leadership Now 51 Leadership Tools 52 Leader-Values 53 Lessons in Lifemanship Management Help 55 Manager Wise 56 ManageTrainLearn 57 Marshall House 58 Mind Power System 59 Mind Tools 60 MIT OpenCourseware 61 mp3motivators 62 57. 45 40. 55. 54 49. 79. 51. 56. 72. 60. 48. 75. 64.com Page 5 of 107 . Click. 64 59. 50. 54. 77.Manage. 67. 71 66. My Name Is Scott Human Links 48 58. 53. Negotiation Enterprises Negotiator Magazine 65 New Conversations 66 Office Diversions 67 Patricia Fripp 68 People Alchemy 69 Penn State Psychology Personal Development Philip Humbert 72 Positive Club 73 Presentation Helper 74 Proven Models 75 Robin Sharma 76 Roger Dawson 77 Ron Kaufman 78 Salad Ltd 79 Silicon Beach Training 80 Skills Converged 81 Stressbusting 82 Success.bz 83 Self Growth 84 Targeted Learning 85 Get the MTL Experience! 43. 41. 62. 76. 69. 71. 68.

91. The Logic of Success 90 The Manager 91 The Workplace Doctors Thiagi 93 Thinking Managers 94 Tickled By Life 95 Tom Antion 96 Tom Peters 97 Trainerbubble 98 Trans4Mind 99 94. 86. The Improvement Encyclopedia 89 84. 93.Manage. 99. 98.com Page 6 of 107 Get the MTL Experience! . 92 87. 96. 97. Vark Learning Styles 101 Wilderdom 102 Workforce Online 103 Work Worries 104 Xage Consultancy 105 Zig Ziglar 106 www. 85. 92. 89. 82. 100. Click. Test Café 86 The Change Agent 87 The Leadership Hub 88 83. 88. Learn! 2010 80. 81.managetrainlearn. Value-Based Management 100 95. 90.

Don‟t ask me what‟s here because the answer is.com www.1000advices. there‟s so much that it‟s the sort of site you reserve for a rainy Sunday afternoon when there‟s not much else to do. Learn! 2010 1.com Email Address: headoffice@1000ventures. It reminded me of an interactive mind map. In fact. The first impression you get of each site is the bright primary colours of the different models and the huge amount of fascinating information packed in. Click.com and www. Everything.managetrainlearn.Manage. Brilliant! Summary of Free Resources:  Colourful and original models of management  Series of colourful hyper-slides  Original ideas.com.1000ventures.success360. 1000Ventures New Wonder of the World What a great way to start this compilation! This site is the brainchild of Vadim Kotelnikov who describes his Ten3 Business E-Coaching site as “the world‟s number 1 inspirational business e-coaching resource”. And lots of fascinating original stuff too. It‟s sure to brighten up your day. I was particularly attracted to models called “The Jazz of Innovation” and “The Tao of Business Success”. connections and advice Site Home Address: http://www.com Page 7 of 107 Get the MTL Experience! . It links to two of his other sites at www.

Site Home Address: http://www. models and theory. In addition to the dictionary. Summary of Free Resources:  an A to Z dictionary of 1500 management terms  forum  news links. When I last looked there were over 1500 easy-to-access entries. Only after more wandering around did I realize that in fact it‟s due to the 12 hubs around which the site is built. Chinese. a list of courses being run (to which you can add your own). At first. At its core is an A to Z dictionary of management methods. the chances are the number is much higher by now. I thought it was because you can translate any page into any one of 12 languages (including Arabic. Since you can add your own entries to the dictionary.Manage. Learn! 2010 2. 12Manage Rigour and Relevance I ferreted about on this site for quite a while trying to work out why it was called “12Manage”. It‟s like an internet in an internet just for managers. Japanese.com Page 8 of 107 Get the MTL Experience! .com Email Address: info@12manage. These hubs are 12 management disciplines ranging from change through human resources and leadership to supply change and quality. there‟s also a management news section giving links to all the latest management gossip. Click.managetrainlearn. and Korean).com www.12manage. and a forum. This site is a formidable resource.

abetterworkplace. Site Home Address: http://www.com www.com Email: info@abetterworkplace. Learn! 2010 3.managetrainlearn.com Page 9 of 107 Get the MTL Experience! . A Better Workplace Making Workplaces Work Better I love this website which is the brainchild of Daniel Robin. It‟s not fancy. Daniel lists the things you shouldn‟t say at work. colourful. Who said that work should be too serious anyway? Summary of Free Resources:  forum on workplace issues  e-letters and archive  huge selection of articles  self-evaluations  laugh-at-work features (add dontsayit.Manage. senseless acts of immaturity (eg “Skip rather than walk”). Then there are toolkit. but it is full of great content for anyone interested in making their workplace a better place. or trendy. “Nature‟s Leadership Lessons”. there‟s a 13-part series on leadership with sections such as “Knowing when to get out of the way”. and tools sections. and dysfirmations. (my pick of which is the phrase: “That is so not going to happen”). and “Measuring the Mirth”. tips. describe_coworkers. Click.html.html. and Ways not to describe your boss (eg “The elevator is on the ground floor and he‟s pushing the down button”). Where to start? Well. But what makes me pop back to this site regularly is its irreverent series of Laugh At Work features.html to the site address)  massive list of resource references.

Click.Manage.com Page 10 of 107 Get the MTL Experience! . eg “I keep a personal diary” and “I am a good talker with a well-developed vocabulary”. Accelerated Learning Free Learning Styles Test This is a lovely site. The questions are all straightforward.com www. Intra-personal. Mathematical.acceleratedlearning. Musical. (Linguistic. Learn! 2010 4. There are 35 questions in the test which is very well-designed and shows the effect of your answers as you proceed.managetrainlearn. It‟ll introduce you to the concept of Accelerated Learning for both adults and children and offers a free Personal Learning Style test based on the theory of Howard Gardner that each of us has one of 8 intelligences. and Naturalistic). Inter-personal. Bodily.com Email Address: als@acceleratedlearning. It did! Summary of Free Resources:  learning style profile. Site Home Address: http://www. I know that I am linguistic and so was curious to see whether the test would come out right. Visual.

and employee development. Then there are detailed features on teambuilding. plus some well-presented explanations of time management. Site Home Address: http://www.com www. Accel-Team Advancing Employee Productivity There are some nice features on this site.com Page 11 of 107 Get the MTL Experience! . and Interpersonal relations.com Email Address: sales@accel-team. Machine utilization. self-appraisal. Summary of Free Resources:  pdf articles on coaching. They include Time utilization. Space utilization. There‟s a history of employee productivity that will take you all the way back to the Pyramids.Manage. Click. did you know that the base of this huge structure is only 7 inches from being a perfect square?). and coaching.managetrainlearn. Learn! 2010 5. One thing that‟s a bit different here is a set of Checklists.accel-team. productivity and team development  excellent and well-illustrated modules on teambuilding and motivation. motivation. (For example.

Brent Filson does it and this is his website where you‟ll find his collection of management and leadership articles. Here Brent makes the point that.com www.Manage. I‟m not too sure exactly why I like his writing.com Page 12 of 107 Get the MTL Experience! . leadership makes the elephant jump. And to cultivate that perspective you need kindness. Learn! 2010 6. and leadership abilities. I‟d willingly jump through hoops if he asked me. He goes on.com Email Address: brent@actionleadership.managetrainlearn. tenacity. For me. skills. And that‟s why I think I like Brent Filson. Site Home Address: http://www. Click. courage. Summary of Free Resources:  insightful leadership articles. Yes. It could be because he always seems to come up with a refreshingly new angle that just makes me think “but of course…” Take his article “Elephants Can Jump” for instance. “From now on. Action Leadership Brent Filson’s Leadership System It‟s funny how some management writers just do it for you while others don‟t.” I like the concept that management trainers and management training should be kind. see every leadership challenge as a way of having people increase their knowledge. unlike management which involves simply the care and feeding of the organisational elephant.actionleadership.

Summary of Free Resources:  personal flexibility skills test  situational judgment tests  articles  quotes  newsletter. You‟re offered some examples of “always doing” this. I took the test and was honest (I really was!) and this is how I scored: good at conveying credibility but improvement could be made in all other areas.com www. which are great starting points for further self-development. The final score will give you a feedback on areas such as Delegation. Click.com Email Address: webmaster@aimmconsult. Site Home Address: http://www. and Conveying Credibility.managetrainlearn. Learn! 2010 7. Motivation. The website of Aimm Consulting gives you the chance to find out how good you are at influencing and leading.com Page 13 of 107 Get the MTL Experience! . Then you score yourself. There are 14 questions covering areas like “I explore with others different ways to accomplish goals”. or “rarely doing” this. Aimm Consulting Performance Based Assessment Questionnaire One of the most attractive features of many management and personal development websites is the chance to assess your skills.aimmconsult.Manage.

And there are special campaigns such as the one I followed called “6 for 06” where six businesses are followed for a period of six months. but there is a huge amount of free material. Site Home Address: http://www. Click. Learn! 2010 8. There‟s advice on managing every aspect of your business. All Business Champions of Small Business This is an amazing site for anyone running a small business. And sure enough there it was. One that particularly caught my eye was a search directory of over 700 business publications containing over one million (yep. Isn‟t the web amazing? Summary of Free Resources:  blogs  tip of the day  database of business periodicals. including employment and HR and business plans. guides and tips. many of the products on the site are only available through purchase. One in a million.com Page 14 of 107 Get the MTL Experience! . Of course. This led me to a number of articles from which I chose Empowerment in the Context of Organisational Change.com www. There are news reports.Manage. that‟s one million!) articles. There‟s everything you could possibly need to help you run an efficient business.managetrainlearn.allbusiness. I couldn‟t resist it so I looked up at random a leadership publication and chose Journal of Leadership and Organisation. blogs.com Email Address: info@allbusiness.

Anecdotage Famous People. Fortunately.anecdotage. tell that down the pub and see if they believe you! Summary of Free Resources:  a huge resource of anecdotes including business stories. partly on the basis that the Japanese word for “poo” (unko) is an anagram of the word for “luck” (koun).Manage. He sold over 2 million. and amusing stories. then this is the place to visit.managetrainlearn. Koji Fujii who in 2003 marketed little pieces of gold-plated excrement as lucky charms. there‟s a useful search button that allows you to fine-tune your search according to a category.com Page 15 of 107 Get the MTL Experience! .com Email Address: editor@anecdotage.com www. aphorisms. When I keyed in “Business”. Now. Learn! 2010 9. Site Home Address: http://www. Click. name or keyword. Funny Stories If you‟re looking for an amusing story to add to a presentation. How about this one pulled out at random? It‟s about Japanese businessman. or just to entertain friends at the pub. illustrate a learning point. the database came up with 493 stories. It‟s absolutely crammed with anecdotes. perhaps more than you‟ll ever need to get to grips with.

Lastly.Manage. Information. showing how learning a skill related to levels of performance. This website is particularly useful for managers in the UK. In the same way. Physical Resources.beabettermanager.com www. If you register and log in. Learn! 2010 10. and Financial Resources. People. These are: Strategy. Be a Better Manager Solve Problems. Achieve Results The first thing you see on the Be a Better Manager website is a spinning wheel that breaks management into 6 key areas. It provides a list of industry sectors with links to their Skills Council.com Email Address: info@beabettermanager. Processes. there‟s an online questionnaire to find out what your strengths and weaknesses as a manager are.com Page 16 of 107 Get the MTL Experience! . Click on any of these and you get a selection of links. It has 15 questions and delivers immediate feedback. you can build your own personal collection of checklists. the checklists from the spinning wheel all link to the relevant National UK Occupational Standard. Seize Opportunities.managetrainlearn. There are also links to local resources around the UK. Click. Click on a link and you get a diagram with individual lists of do‟s and don‟ts. Summary of Free Resources:  Checklists on best practice  Good links  Management questionnaire Site Home Address: http://www.

but who‟s counting? Summary of Free Resources:  reading test (add /bls/readtest. Of course.htm to the site address)  weekly business writing tips. For the record.com www. then spare a minute or two for this easy test from Basic Learning Systems Inc.basic-learning. Note where you got to. I made it to 354.com Email Address: gloria@basic-learning. it doesn‟t exactly test your comprehension.Manage.com Page 17 of 107 Get the MTL Experience! . Learn! 2010 Basic Learning Systems Inc 11. Do You Know Your Reading Speed? If you want to find out how quick you read. and hey presto. Site Home Address: http://www. a business communications company run by Gloria Pincu. Click. The test is designed to measure your English reading speed which for most people is slightly less than 200 words per minute.managetrainlearn. All you do is click a start button when you begin to read a passage and then after 20 seconds a pop-up box stops you. you‟ll find out your reading speed.

to compete.managetrainlearn. Where teamwork comes naturally.html to site address)  difficult dozen help zone  instant feedback report  awful bosses hall of fame  article reprint centre. Site Home Address: http://www.com www.com Page 18 of 107 Get the MTL Experience! .com Email Address: webmail@tomterez. “value-added”. Imagine the innovative power of such an organization.” Yea. “envision”. Just be sure you know what reaction you‟ll get if you suddenly interrupt the chairman‟s speech with cries of “Bingo!” Summary of Free Resources:  buzzword bingo (add /bingo/index. just imagine! One of the fun ideas on this site is Tom‟s set of free buzzword Bingo cards. to thrive. You simply take this card to your next meeting and see if you can mark 5 buzzwords in a row. Learn! 2010 12. Better Workplace Now Free Buzzword Bingo Tom Terez is a man with a mission and this is his website. Imagine its ability to attract and retain talent. Where people eagerly use their brainpower. Imagine the sense of mission and spirit of fun. Where kindness rules.betterworkplacenow. Click.Manage. This is a card of 25 squares on which is printed a buzzword eg “empower”. I‟ll let him take up the story:” Imagine a workplace where everyone is fully engaged. Imagine its passion for serving customers. Tom‟s aim is to create better workplaces.

managetrainlearn.com/~donclark/ Email Address: donclark@nwlink. You‟ll take a journey from Lao Tzu‟s Ancient China via Plato and Socrates in Ancient Greece through medieval guilds to e-learning. Click. Learn! 2010 Big Dog and Little Dog's Bowl of Biscuits 13. Amongst the goodies are: current training news.com www. It‟s still as good as ever.com Page 19 of 107 Get the MTL Experience! . and still look at.nwlink. It‟s a massive resource and a lot of it is original. But the one feature I remember from years ago when I first came across this site.Manage. the learning process. definitions of learning terms. By the way. the art and science of leadership. Site Home Address: http://www. and performance management. learning. leadership and knowledge. It‟s the best around. Summary of Free Resources:  a massive resource on performance. is The History of Training. Don has a big German shepherd dog and a smaller companion. in case you‟re wondering about that title. The History of Training Don Clark is the mastermind behind this formidable resource on everything to do with training and learning.

Click. Practical Applications. Cue: open smile. There are 7 topic areas: Ask Our Experts.managetrainlearn. So. and how to convey sincerity and warmth with my face and gestures. in one tour of this site.bodylanguageexpert.com Page 20 of 107 Get the MTL Experience! .co. The Basics. Gender Differences. Parenting Advice.uk www.co. I learnt how to use my body language at job interviews. Summary of Free Resources:  Articles on all aspects of body language Site Home Address: http://www. and friendly gesture. Personal Interaction. and The Business World. Learn! 2010 14. Body Language Expert Understanding Body Language and the Signals BodyLanguageExpert contains over 60 articles written by experts who continually update and add new content.Manage. why mobile phone shop staff don‟t use desks.uk Email Address: janem@bodylanguageexpert. relaxed stance.

Learn! 2010 15. There‟s a weekly brain bender to test your knowledge (which I got wrong!).positscience. Brain Connection Brain Buzz This is a fabulous site on everything to do with the brain. illusions. Site Home Address: http://brainconnection. You can play Bumper Cows. It‟s like a couple of hours doing press-ups down the brain gym! Summary of Free Resources:  articles. A to Z glossary  animations  free half hour online course. a series of articles on things like how we remember and why we forget (I now know exactly where a new face is stored in my head). such as why you conceive a word in one part of your brain and utter it from another. You‟ll learn curious facts such as why we have to scratch an itch and why phone numbers in America are 7 digits long.com Page 21 of 107 Get the MTL Experience! .managetrainlearn. quiz. brain teasers. the thing that always draws me back to this site is its collection of Brain Teasers. to be honest. brain games.com/ Email Address: webmaster@positscience.Manage. and a set of 29 images that dissect the brain as if you were there with a scalpel! But. Click.com www. Then you can view nicely-designed animations which uncover what goes on in your brain. Sound Sequence or Dunk Tank.

There‟s a fun test that Alan calls “Big Boys Test” where you have to insert the names of cars into a story. models like those from Maslow. management and business. and Aesop‟s fables.businessballs.com Page 22 of 107 Get the MTL Experience! . exercises and icebreakers  motivational and amusing posters  file tools and materials  puzzles. this is all free. McGregor and McLelland. Site Home Address: http://www. Business Balls Great Balls of Fire This is Alan Chapman‟s mega site. induction training checklists. It has all the familiar. Click. feedback forms. Shall I go on? I‟ve barely scratched the surface. the tree swing cartoons. Learn! 2010 16. multiple intelligence tests  training models  and much more too numerous to mention.com Email Address: ac@alanchapman. a glossary of training terms. quizzes. and not so familiar. Where Alan got the time from to produce all this beats me. And templates of resignation letters. It even has a graphology test. But while others charge for a fraction of what‟s here.com www.Manage. explaining how to read personality from your handwriting. So just go and enjoy it! Summary of Free Resources:  teambuilding activities. appraisal forms.managetrainlearn. It‟s absolutely huge and covers everything you could ever need on training. time management planners.

com www.Manage. The free professional trade magazines on offer include: Human Resource Executive. Site Home Address: http://www. Internet.com Page 23 of 107 Get the MTL Experience! . Click. as well as in categories such as Education. Take them while they‟re on offer! Summary of Free Resources:  free video previews  newsletter tips  free magazine subscriptions  management articles. Call Centre. Corporate Meetings and Incentives.managetrainlearn. Government. Business Marketing Free Magazine Subscriptions Here‟s a free offer of trade magazines in both professional subject areas like Human Resources and Sales and Marketing. It comes from Business Training Media who offer onsite courses and a big catalogue of training materials. Presentations. and The Deal. Learn! 2010 17. A specific area like the Internet offers 33 different publications ranging from Application Development Trends to eWeek and HP World Magazine.com Email Address: info@business-marketing. and Transportation.business-marketing.

” When you register here you get a free toolkit including a meeting planner. The only way to deal with it is to focus more effort on simplicity. and a set of paperclip templates to keep the campaign fresh in your mind.Manage. Learn! 2010 18. a busy manager‟s complexity audit. Business Simplification Simple Really This is Australian David Brewster‟s site devoted to ways of simplifying business. Complexity imposes its price on organizations as a whole and on each individual within them: managers and staff and even customers.au Email Address: enquire@businesssimplification. Yet there is one hidden area of cost which has rarely been addressed: complexity. a Make It Simple poster.com. Site Home Address: http://www. Summary of Free Resources:  E-book called “Success with Simplicity”  toolkit of materials  monthly e-zine.com Page 24 of 107 Get the MTL Experience! . This is what David says: “Cost reduction has been a central focus in most businesses for many years now.au www. Click.managetrainlearn.com.businesssimplification.

Changing Minds How We Change What Others Think. quality toolbook. techniques.org www. Feel and Do I am full of admiration for the author of this site. creating minds. Believe.org Email Address: contactus@changingminds. The sites include: changing minds.com Page 25 of 107 Get the MTL Experience! .changingminds. David. In David‟s own words. and business articles. Site Home Address: http://www. David apologises that his creations are done in his spare time. and explanations. He‟s compiled a huge resource of interconnected websites covering the whole gamut of learning models and theories. They probably account for over 3500 web pages of industrialstrength knowledge. and thirdly a teacher who loves to pass on the aha‟s of what he knows. he is first a learning junkie. You‟re what the web‟s all about.Manage. No need to apologise. Well done! Summary of Free Resources:  forum  blog (with nice references to his family and friends)  huge collection of disciplines. Click. David Straker.managetrainlearn. improvement encyclopaedia. an engineer who needs to connect theory to practice. principles. Learn! 2010 19. hooked on the thrill of discovery. second.

000 downloadable resources. One of the beauties of the network is that it allows exchanges of real-world business situations rather than just straight theory. HR. There are 7 networks – Finance.com www. and Jobs. Operations. It‟s the brainchild of Sidhartha Roy who founded the network back in May 2004 with the sole mission of helping improve organisational business management. Site Home Address: http://www. use it well!” Summary of Free Resources:  massive network of management.com/ Email Address: info@citehr. Click.citehr. As Sidhartha says. General. The network now has hundreds of thousands of members from India where it is based to every corner of the world. and Sales/Marketing.Manage. “everything is available to everyone at no charge. Learn! 2010 20. When I last looked there were over 50. Each is a goldmine of information. ideas and resources.managetrainlearn.com Page 26 of 107 Get the MTL Experience! . Legal. Citehr Improving Organisations The CiteMan network is one of my favourite resources.

Managing yourself better. One exercise you can do on your computer screen is to identify your top 10 personal strengths from a long list. Why employ a coach when you can do it all yourself? Summary of Free Resources:  Personal growth workbook  Strengths inventory  18 sets of quizzes Site Home Address: http://www. Coaching2Grow covers most of the topics and issues that managers discuss with coaches including: Leading others. and Influencing a tough boss. Coaching2grow Online Executive Coaching for Managers Coaching2Grow is an online coaching resource for managers.managetrainlearn. There are also 18 self-assessment quizzes to assess your own performance and suggest areas for change. They range from Feedback to Musts and Shoulds and Enemy No 1.com/ Email Address: info@coaching2grow.coaching2grow. As you work your way through the topics. Working with difficult colleagues.com www. you can make notes on your thoughts and plans in a Personal Growth Workbook. Click. Learn! 2010 21.com Page 27 of 107 Get the MTL Experience! . You can use it as a standalone coaching tool or as a supplement to working with a live coach.Manage.

such as Customer Service Job Descriptions.com Page 28 of 107 Get the MTL Experience! . In a short visit. I learned that the average European consumer spends 2 hours 3 minutes a week dealing with customer services. What else? Well. Tests. Click. There are tons of great information on this site. and Scorecards.Manage. Customer Service Manager Are You Being Served? Customer Service Manager describes itself as “the web‟s leading community for customer service professionals – bringing you news. Surveys.com www.com Email Address: info@customerservicemanager. and that lengthy waiting times are still the top frustration of customers. And a series of useful aids. Summary of Free Resources:  Magazine subscriptions  Articles on customer service  Service topics Site Home Address: http://www. there‟s a great free magazine and technical document subscription service with 16 products offered. There‟s one of the biggest lists of customer service articles I‟ve seen. Learn! 2010 22.customerservicemanager. that people in Poland are the most satisfied with customer service. reviews.managetrainlearn. articles and resources to help improve customer service worldwide!” It‟s an e-magazine for Customer Service Professionals.

On the link below. perhaps? No. who‟s put together a library of video programmes on customer service. Learn! 2010 23. They‟re all hard-hitting. Summary of Free Resources:  newsletter  video previews.com Email Address: info@telephonedoctor. seriously. Amongst my favourites are: “Exploring the Rudeness Matrix”. Customer Service Training Deliver Today.com Page 29 of 107 Get the MTL Experience! .com www. Where you come when you‟re sick of customers. Click. you‟ll find 16 free previews of the videos.servicetraining. and expertly presented by Nancy herself.Manage. See Results Tomorrow This is the Telephone Doctor or Customer Service Training site. it‟s a smashing site run by Nancy Friedman.managetrainlearn. to the point. and “From Curt to Courteous”. Site Home Address: http://www. “Five Forbidden Phrases”.

Procrastination and Type “A” Personality tests. partially agree/disagree. You can get 31 free Basic Personality tests on this site. The first statement is: “Heredity determines most of a person‟s personality” and the last one is: “If you set realistic goals.com Page 30 of 107 Get the MTL Experience! . Learn! 2010 24. The preamble explains: This test assesses your locus of control orientation and your attribution style. so if you want more of the same. or strongly agree.discovery. through Communications Skills. you can succeed no matter what”. Site Home Address: http://health. Click. here‟s a true feast. to Perfectionism. "A locus of control orientation is a belief about whether the outcomes of our actions are contingent on what we do (internal control orientation) or on events outside our personal control (external control orientation). Now off you go! Summary of Free Resources:  free personality tests.html Email Address: info@discovery. agree.com www. pop over there).com/tools/assessments. ranging from Your Anger profile. the Locus of Control and Arbitration test. Here‟s an example of what you‟ll face in one of the set. Discovery Health Channel A Test of Your Communications Skills If you‟re into self-assessments." There are 10 statements with which you strongly disagree.managetrainlearn.Manage. (They‟re all taken from the Queendom site. disagree.

Manage. covering stuff like Debits and Credits. Payroll.com/moodle/ Email Address: info@dwmbeancounter. There are 7 lessons in the course. reassuring and conversational style. Learn! 2010 25. DWM Beancounter We Count While You Manage I‟m a bit of a duffer where accounts are concerned (thank goodness for a good accountant!). Dave Marshall‟s Bookkeeping course fits the bill nicely.managetrainlearn. and Merchandise Inventory) as a guest and get the first lessons free. All this should put you in your accountant‟s good books! Summary of Free Resources:  free bookkeeping course  links to free financial software. I don‟t feel I‟m being talked down to and there‟s no jargon. Onestep Accounting. Big E-Z‟s free trial version.com Page 31 of 107 Get the MTL Experience! . The General Ledger and Journals. Acemoney Lite. Site Home Address: http://www. Lazy8 Ledger. He has a nice friendly. You‟ll find links to the Open Office suite of programmes. and Financial Statements. so a good free course on all things accounting is right up my street. and many more. you can also sign up for Dave‟s other courses (eg Special Journals.dwmbeancounter.com www. Click. As well as viewing this free course. There‟s another great free service that Dave offers: links to free business software. Checkmate Plus.

and it‟s a unique learning experience. It‟ll have you smiling to yourself one minute and nodding in agreement the next. Prepare then to be captivated by a wonderful presentation from James Lavenson to the American Marketing Association that fits neither of these categories. as in the awards presentation or retirement bash. (check out the almost imperceptible presentation techniques that are used). (You guessed: I like it!) Just read it. It‟s an astonishing testimony to an inspiring leader. it‟s a great template for a superb presentation. And just hope that you have a leader who can similarly rise to the occasion next time he or she is in front of a microphone! Summary of Free Resources:  articles  customer service presentation script. Learn! 2010 Easy Training 26.com Email Address: info@easytraining. or the procedural.easytraining.managetrainlearn.com Page 32 of 107 Get the MTL Experience! . Click. It works on many levels. And You Think Strawberries Are For Eating! Most management speeches tend to fall into two types: the formal ritual. as in the annual statement to the board.com www. Site Home Address: http://www.Manage. (Lavenson was president and chief executive of the prestigious Plaza Hotel in New York).

But what is a bit special about this site is the collection of 83 empowering audio messages from some of the top positivity speakers in the USA.com Page 33 of 107 Get the MTL Experience! . You‟ll be able to listen to Jack Canfield on “The Power of Studying Success”. It‟s all about empowerment (aka positivity). There are empowering stories. if that doesn‟t brighten your day. Now.com Email Address: zev@empoweringmessages. a huge collection of positive news stories.com www. Free Empowerment Chats This is an uplifting site that should put you in a good mood. Lisa Jimenez on “The Power of Conquering Your Fear” and Greg Reid on “The Power of Now”. Site Home Address: http://www.managetrainlearn.empoweringmessages. Click. Learn! 2010 Empowering Messages 27. cartoons.Manage. and some really inspiring articles. there‟s no hope for you! Summary of Free Resources:  audio messages.

it‟s aimed at start-up and home-based businesses and if it‟s advice you‟re after.managetrainlearn. Now all you have to do is count your first million! Summary of Free Resources:  newsletters  business tools  calculators  an A to Z of small business terms  topics. As if all that weren‟t enough. from finding an attorney to engaging new staff.com www.Manage. from home-based businesses to franchises. there‟s an A to Z encyclopaedia of small business terms. from raising money to taking time off. And there‟s a hand-holding guide to managing and growing your business. and magazine. Site Home Address: http://www. there‟s heaps of it here. Entrepreneur Make It Big In Business The Entrepreneur website is the shop window for the Entrepreneur magazine which is an American magazine sold off line from most bookstalls and booksellers. Click. there‟s everything you could possibly need to know on starting a business.com Email Address: feedback@entrepreneur. There are ideas galore on what kind of business to make money in. Learn! 2010 28.entrepreneur. features. For a start.com Page 34 of 107 Get the MTL Experience! . As the title implies.

These include videos. training. At the start of the year. He succeeded at the early age of 19 with his own software company and now his passion is to pass his secrets on to others. On this site. and a page of unique resources supplied by contributing experts.com Page 35 of 107 Get the MTL Experience! .managetrainlearn.com/ Email Address: info@evancarmichael. including Creating a Mission Statement to Maslow for Entrepreneurs to Start Up Capital Strategies.com www. eg Partner Questionnaire  Tools and guides  Entrepreneur advice  Free downloads. bios of famous entrepreneurs. Site Home Address: http://www.Manage. advice. this is the site for you. there were 348 items. Summary of Free Resources:  Videos on famous entrepreneurs eg Steve Jobs  Blog network  Template downloads. Evan Carmichael is a Toronto-based entrepreneur who has his own communications group. and advice. you‟ll find a treasure-trove of resources for entrepreneurs. Evan Carmichael Motivation and Strategies for Entrepreneurs If you‟re an entrepreneur looking for help. Click. Learn! 2010 29.evancarmichael. articles.

com www.everyonenegotiates. Summary of Free Resources:  articles. If these gambits don‟t turn you into a powerful deal-maker.managetrainlearn. Everyone Negotiates YIKES . I‟ll eat my hat. newsletters and collection of negotiation gambits  negotiating style self-assessment.You’ve Got To Be Kidding This is Peter Barron Starks‟ site. Click. including a test of your negotiating style. But what caught my eye was his list of over 60 short sharp negotiating gambits. Learn! 2010 30. or “Appealing to Mother Teresa” which is a cunning message for help that only a hard-hearted person could refuse. They‟ll catch your attention too because they‟re very much to the point and memorable. Site Home Address: http://www. There are lots of free resources here on negotiating. a monthly newsletter. It‟s not hard to see why.com Page 36 of 107 Get the MTL Experience! . would forget “YIKES You‟ve Got to be Kidding” which is about expressing surprise to your opponent. Who. which he calls: “your premier resource for sharpening your negotiating skills”.Manage. for instance.com Email Address: info@pbsconsulting. and incisive articles.

Click. Learn! 2010 31. newsletter  email course for executives.com Page 37 of 107 Get the MTL Experience! .com Email Address: sean@executivecoachingstudio. then “Great Communication Skills are Part of the Top Executive‟s Armoury”. Site Home Address: http://www.com www. friendly style are easy to read and easy to absorb. Executive Coaching Studio Free E-Course for Executives This is an executive coaching website run by Sean McPheat. The 5 parts arrive in succession in your email box and because of Sean‟s laid-back. After the first part which is an Introduction. followed by “Understanding Others” and ending up with “Seeking Good Counsel”. Beats those long journeys to training courses! Summary of Free Resources:  articles. you get “Making Things Happen”.executivecoachingstudio.managetrainlearn. One of the free goodies on offer is a 5part email course called “The Top 5 Secrets of the Most Successful Executives”.Manage.

meaning you can register and update articles. For each country. Its main feature is a guide to business culture when negotiating in 49 different countries. Click. how to address people. you‟ll get advice from an expert along with facts about laws. Learn! 2010 32.managetrainlearn.com Page 38 of 107 Get the MTL Experience! . what to wear. entertaining. Site Home Address: http://www. this site is an essential companion to your airline tickets. you get advice on: negotiating tactics. The site works like a wiki. and hotel booking. Executive Planet Cross-cultural Training If you do business around the world. Plus for each country.com Email Address: info@executiveplanet. and etiquette.Manage.com www. Summary of Free Resources:  Details of how to communicate in 49 different countries from Argentina to Yemen. and conversational do‟s and don‟ts.executiveplanet. culture. suitcase. making appointments.

The list just goes on and on. there are all the categories you could wish for if you are looking to extend or update your knowledge.Manage. See you in a couple of hours‟ time! Summary of Free Resources:  massive article directory.000 authors (also probably growing all the time). including: Customer Service. Communication.com www. run by Christopher Knight. Site Home Address: http://www.com Page 39 of 107 Get the MTL Experience! . Presentation. What makes Ezine Articles the best of a big bunch is that it doesn‟t just allow anyone to stick any article on its site. and Top 10 Tips. Goal Setting. the best article directory by far is Ezine Articles. For me. It reviews everything that it archives which means you‟ll get only good stuff. In the Self-Improvement section. you‟ll find Leadership. Coaching.com Email Address: info@ezinearticles. In the business section. Time Management. Motivation.000 articles (and probably growing all the time). Change Management. Ezine Articles Ezine Articles for Authors I had to include an article directory in this compilation simply because of the huge amount of material you‟ll find on any one of these sites. Teambuilding. and Creativity.ezinearticles. I‟ve spent many a valuable hour or two here and come away with ideas that would make my head burst. Negotiation. This site is mind-bogglingly massive. Here are a couple of statistics. And over 25. Click.managetrainlearn. Learn! 2010 33. It has over 100.

But that‟s nowhere near all they do.Manage. a directory of businesses in your area (States only unfortunately).com www. and a series of slide shows which includes: Six Jobs That Won‟t Exist in 2016 (I‟m OK. Fast Company How Smart People Work Fast Company is one of the original business information websites. of course. Click.com Email Address: pr@fastcompany. there‟s the Fast 50 which are 50 portraits of businesses that are writing the history of the future. For a start. Essentially. Then.managetrainlearn. The one I like most is Fast Take. you can subscribe to some very useful newsletters.fastcompany. But on the site you can see the current edition for free and read selected articles. All in all. Fast Company is a monthly business print magazine that you can subscribe to. Site Home Address: http://www. mine‟s not there) and Top 10 Bosses From Hell. I first came across it many years ago when the Internet was still relatively small and it‟s nice to report that it‟s still going strong. For those of us too busy to spend every day surfing. Learn! 2010 34. a fast feast.com Page 40 of 107 Get the MTL Experience! . You can also browse their massive archive of past copies. which is a weekly roundup from the Web. Summary of Free Resources:  newsletters  tools you can use  the corporate shrink agony aunt  portraits of the future  slide shows.

That took me to a page with 8 big products of which I was able to download samples from 4.co. called Danger – Talent Zombies! Thank you. and an exercise on identifying employees with talent. Fenman! Summary of Free Resources:  huge range of training products with many free samples. The beauty of this site is that you can access all Fenman‟s offline products and at the same time instantly download free samples. Fenman Your One-Stop Shop For All Your Training Needs Fenman is a UK company with a long and successful record of creating training resources for management and personal development. Recruitment. Selection and Induction. As a result I had free access to over 70 pages of really excellent material including an exercise on Tackling Bullying. How to run an Assessment Centre.com Page 41 of 107 Get the MTL Experience! .co. Learn! 2010 35. Click. an Induction Toolkit. this is what I did. you‟d have a huge library of valuable material.fenman. Site Home Address: http://www. As an example. I clicked on just one of their 25 categories.uk www. There‟s so much information that if you downloaded everything that‟s available.uk Email Address: service@fenman.managetrainlearn.Manage. They are now a formidable presence on the Web.

I won‟t tell you what you have to do in these games (they‟re far too complicated). Learn! 2010 36. Just pop on over and try them for yourself. how about “The Great Mississippi Lizard Egg” or “Moonball” or “Wampum” ? Even the names are original.Manage. Incidentally.com www.com Email Address: rbenson@firststepstraining.firststepstraining.com Page 42 of 107 Get the MTL Experience! .managetrainlearn. Site Home Address: http://www. Click. First Steps Training Put Life Back Into Your Employees I‟m a sucker for new team games and I‟ve included this site because many of the free activities listed here I‟d never come across before. For example. First Steps Training also provides a (paid) service where they will email you an exercise within 3 days to suit any specification you give them. Summary of Free Resources:  team games  performance builders webcasts  free training activities  team effectiveness questionnaire.

Multiplayer games. TV and other distractions? That‟s the aim of Marc Prensky who‟s authored a book along these lines called “Don‟t Bother Me Mom – I‟m Learning” and has created this website where the main form of training is playing games.com Email Address: info@games2train. The questions are the usual range of multiple choice and true or false but the graphics. Learn! 2010 37. Quiz shows.Manage. Flash games. audio.com Page 43 of 107 Get the MTL Experience! .com www. I then got to choose who I wanted to be and who to play against and the game started. You can try out all of the categories if you have Flash installed. and Phone games. I gave Quiz show a go and chose Sexual Harassment as my subject. Great fun! Could this be the way our kids really will learn? Summary of Free Resources:  samples of Flash-based training games. There are 6 categories of games: Video games. I scored quite well and I certainly learnt. Games2Train Serious Training In a Game Environment Wouldn‟t it be fantastic if we could get kids to be so enthralled with learning that they missed mealtimes. Certification games.games2train. and design makes you really believe you‟re on a TV quiz show.managetrainlearn. Site Home Address: http://www. Click.

Manage. and research on time management. here‟s one from Pace Productivity. When you‟ve allocated your weekly hours. Get More Done A Free Time Tabulator In case you don‟t know what a time tabulator is. the site offers 10 time tamer tips. Learn! 2010 38. Site Home Address: http://www. sleep and TV and so on.com Email Address: mark@getmoredone. You can also enter your ideal profile to see where you want to be. Click.getmoredone. if you‟ve got the time to read them! Summary of Free Resources:  time tabulator  quotes. of course. and interesting time management quotes. That‟s. In addition to the time tabulator.com Page 44 of 107 Get the MTL Experience! .com www.managetrainlearn. tips. It‟s a way of working out how much time you spend on the 11 main areas of your life: from employment. to family. some research into the top time wasters. you can see a pie chart of how well you do compared to others.

Clarence Birdseye.com Page 45 of 107 Get the MTL Experience! .edu/leadership/database/index. Click. Heinz started peddling his family‟s home-grown produce at the age of 8? Work hard and you might be in next century‟s list! Summary of Free Resources:  biographies of 1000 business leaders. Gilbert Colgate. For non-Americans. that Thomas Watson of IBM brought out the company‟s first computer as early as 1952? Or that Henry J. Site Home Address: http://www. There are brief but fascinating bios of each leader. Did you know. for example. Learn! 2010 Harvard Business School 39.hbs.html Email Address: news@hbs.Manage.edu www.managetrainlearn. there will be some unfamiliar names on the list. and Hugh Hefner. but most people will recognize people like Elizabeth Arden. Are These the Greatest Ever Business Leaders? Here‟s a run-down of 1000 of the greatest American business leaders of the 20th century.

Many of these articles kick off with fascinating stories of successful business leaders or managers. You just have to read his stuff. Or how about “Say thanks before it‟s just a memory”. Yep. For a start. I reckon you‟ll learn a lot from this site. Enjoy! Summary of Free Resources:  management articles. just like the titles of his books (one of which “Swim With the Sharks Without Being Eaten Alive” is behind our sub-heading above). And he packs a big message in the shortest possible space. the headings of these articles are immediately grabbable. Or “Some squares are really sharp”. Site Home Address: http://www. Learn! 2010 40. Click. If you want to know what I mean. Finally.Manage. read the articles on this website. Then there‟s the content. It‟s just that he tells such a good story.mackay. But I keep a special place for Harvey Mackay.managetrainlearn.com Page 46 of 107 Get the MTL Experience! .com Email Address: harvey@mackay. There‟s “The heart of education is the education of the heart”. he‟s just a great writer.com www. And then he draws some universal truths out of these stories that help us take home the message. (Harvey knows we‟re all curious deep down). Harvey Mackay Survive A Swim With the Sharks There aren‟t too many gurus in this list of the top 100 Management and Personal Development websites.

Another is his comfort around using modern technology to build customer relations.com Page 47 of 107 Get the MTL Experience! . There are over 700 of them.managetrainlearn. Many of Scott‟s themes really chime with me. but he has already written 7 books. you should create fans.com Email Address: scott@hellomynameisscott. Learn! 2010 41. It underlies his Hello. One of them is the idea that you shouldn‟t create customers. I was going to say that a great future awaits Scott Ginsberg. has a suite of websites. Here you‟ll find what must be the biggest selection of articles related to Approachability anywhere. take a look at his other video site and consultancy site.com www. he also has a nametag tattooed on his chest. Hello. He‟s already got a great present! OK. and has made a brand out of a nametag. Scott is still young. launched his own interactive TV.hellomynameisscott. is a regular columnist.Manage. My Name is Scott website. Click. If you can‟t get enough of Scott on this site. Summary of Free Resources:  Over 700 articles on making an impact Site Home Address: http://www.) The theme behind Scott‟s ideas is Approachability. My Name Is Scott Stick Yourself Out There In my review of this site. (Apparently. And then I realised that this isn‟t true.

Learn! 2010 42.com www.com Page 48 of 107 Get the MTL Experience! . Wherever you are. forum. Amongst the many free goodies on offer here (along with the articles. links.Manage. use it. Click. a wide range of managerial tests (eg Manager in a Fix).managetrainlearn. news and jobs) are a wide set of personality tests. a range of audits.com Email Address: query@humanlinks. thinking skills to job satisfaction) and some general knowledge tests. Site Home Address: http://www. Summary of Free Resources:  management articles  tests  forum. (from training needs to climate.humanlinks. Human Links The Only Indian Portal On HR Development This is a lovely Indian website that provides a wide range of services for human resource professionals.

about. To help you through this wealth of material.com www. About – as the name suggests – is a multi-channel site that gives you an encyclopaedic tour of a wide range of topics. Management/Leadership. Employee Recognition. you‟ll find topics on Change Management. Learn! 2010 Human Resources About… 43. and Success at Work. here including “Recruit and Hire the Best”.com Email Address: info@humanresources. and the latest updates. Performance Management. there are free 5-week email classes. Free Learning Styles Test If you haven‟t yet become acquainted with the About concept. They start with 19th Century History and end up with Zoology. the “must reads”. On the way they tackle Human Resources with guide Susan Heathfield. Summary of Free Resources:  Learning style profile  Free policy samples.Manage.managetrainlearn.about. Throughout the channel. Site Home Address: http://humanresources. and Teambuilding. there are links to the most popular sections. Susan takes you through 4 main areas: HR Basics. Click. Communications. checklists and forms  Interview tips  Job descriptions  Free email classes. Motivation. Managing People. As with all About sites.com Page 49 of 107 Get the MTL Experience! . Employing People. then you‟re in for a great treat.

you can become a member of the institute and learn about the institute‟s history and purpose. Site Home Address: http://www. but great fun. Summary of Free Resources:  bullshine generator. a Bullshine generator for producing management speak.com/~rpottinger/index. black-spotted pigeonfoot!” Odd.htm Email Address: Isms2002@btinternet. For a flavour of each of these. roll of honour and list of “bored” members.com www. here‟s my favourite cliché: “He was in and out like a yo-yo”. Click. thou plump. Learn! 2010 44. ISMS Babel translator  carparktivity stickers.com Page 50 of 107 Get the MTL Experience! . a list of hilarious workplace clichés. ISMS curser.btinternet.managetrainlearn. The purpose of all this fun is to highlight some of the silly things we do and say in the workplace.Manage. and my favourite pirate curse: “What care I. It‟s the website of the Institute of Silly and Meaningless Sayings (author unknown but probably someone by the name of R Pottinger!) Part of the spoof is that it is set up as a legitimate institute and thus lampoons some professional institutes that take themselves far too seriously. Institute of Silly and Meaningless Sayings Bullshine Generator Here‟s some light relief. albeit with a serious purpose. my favourite bullshine phrase: “Has anyone seen my random data-stream analyser?”. a way to curse colleagues using pirate-speak (I kid you not!) and a Babel translator telling you what various professional people really mean behind the words they say. There‟s a coat of arms (motto: Back to Quo Vadis). There‟s a swipe at management models. For example.

But there are 2 features that make this site just a little bit different.leadershipnow.managetrainlearn.Manage. The other valuable feature is a reading room where you can read excerpts from some of the best management books around. articles and a newsletter. Site Home Address: http://www. Summary of Free Resources:  leadership articles  newsletter  book excerpts. For a start.com www.com Page 51 of 107 Get the MTL Experience! . Leadership Now Building A Community of Leaders There are a number of familiar features on this site such as leadership quotes.com Email Address: comments@leadershipnow. This is a series of short one-minute reads on leadership subjects. Learn! 2010 45. They include: “Thirteen Mistakes of Leadership” and “First Class Noticers”. Click. Take a daily dip. They include: Brian Tracy‟s “The 100 Absolutely Unbreakable Laws of Business Success” and Blaine McCormick‟s “Ben Franklin‟s 12 Rules of Management”. there‟s a feature called Leadership Minute.

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Leadership Tools

A Free Thank you Here‟s something free that nobody else offers! An ecard message service for team members who‟ve done a good job or who need cheering up on a tough assignment. This site gives you 20 e-cards to choose from. There‟s one on Achievement, Integrity, Great Job, down to Well Done. All you have to do is jot down who you want to send the card to with your message, and bingo! off goes the card. It might be a bit cheesy for some, but there‟s no excuse any more for not letting your people know how much you appreciate them! Make sure you check out all the other free items on this site, such as a free copy of Oliver Swett Marden‟s success book, “Pushing To The Front”, interviews with top leaders, e-zine, and a range of leadership tools. Summary of Free Resources:  success e-book  tools for leaders, eg business planning toolkit  coaching course  articles and quotes  teambuilding exercises  ecards. Site Home Address: http://www.leadership-tools.com Email Address: info@leadership-tools.com

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Leader-Values

Valuing Leadership This is a very useful site. It‟s been put together by Mick Yates and is built around the idea of 4 E‟s of leadership: Envision, Enable, Empower, and Energize. You can watch various slide shows explaining this framework and learn how they apply to 5 leaders of the 20th century, including Gandhi and Pope John XXIII. On top of all this, there are 300 themed articles on leadership, 350 links, 200 magazine features, 400 book references, and 500 quotations. Now that should keep you quiet for a few days! Summary of Free Resources:  slide shows  leadership self-assessment  leadership articles  quotations  book references. Site Home Address: http://www.leader-values.com Email Address: webmaster@leader-values.com

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Lessons in Lifemanship

A Course in Lifemanship This is an interesting site in which Bryan Bell attempts to explore what the meaning of lifemanship is. Bryan says that Lifemanship is like seamanship. Just as seamanship is defined as the ability to navigate the seas, so lifemanship is about navigating human relationships. It‟s about getting the skills that strengthen our relationships, making them more enjoyable for us and avoiding the self-defeating actions which make life a struggle. The course is split into 7 parts, including: How to improve relationships; how to get a job; how to find potential employees; and how to share success and motivation. It‟s like a compass to sail the seas of life (groan!). Summary of Free Resources:  online course. Site Home Address: http://www.bbll.com Email Address: bbell@bbll.com

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to Z.) Let‟s see what happens when you explore one topic. It‟s an amazing resource. Then you move through Icebreakers and Group Matters. say Group Skills. Site Home Address: http://www. Management Help Free Management Library I first came across this website some years ago when there was little else on management development on the web. (By the way. a true management help. There doesn‟t appear to be anything left out. it has a bias towards non-profit organisations.managementhelp. Learn! 2010 49. I was astounded then and still am now. And of course when you go elsewhere you have other links to explore.org Email Address: jalnes@mapfornonprofits. Advertising and Promotion. well V. And it‟s hard to argue with that. Volunteers. highly integrated library of management material”. Summary of Free Resources:  encyclopaedia of management.com www. to General Resources and Related Library Links.Manage. Carter McNamara.managetrainlearn. You start with an introduction and a set of links to outside sites. Click. the work of one man. It‟s a real web of information. It covers everything in business from A. Carter calls the site a “complete.com Page 55 of 107 Get the MTL Experience! .

To Manage Divine This is nothing short of a management supersite. there‟s a massive collection of articles in the Knowledge Bank.com Page 56 of 107 Get the MTL Experience! . Site Home Address: http://www. Culture.managetrainlearn. and employment law sites around the world. Manager Wise To Work is Human. Motivation and so on.com Email Address: admin@managerwise. management publications. The one I checked on Motivation has some really well-chosen subjects. I selected “Q” and got “Quick Ratio” and “Quality of Work”. To Manage Divine”) and hand it out to your delegates on your next training course. Then there‟s an A to Z glossary of management terms.com www. As a bonus. Summary of Free Resources:  massive collection of management articles  glossary of management terms.Manage.managerwise. Innovation. Where to begin? Well. There are also links to universities. Click. neatly categorised into sections such as Coaching. you can buy the T-shirt with that slogan on (“To Work Is Human. For devilment. Learn! 2010 50. such as “Climbing the Mountain on your Terms” and “Feedback is the Breakfast of Champions”. business schools. portals.

Learn! 2010 51. ManageTrainLearn (MTL) focuses on the 20 skills that you need for professional and personal success in the 21st century. 1-day Course Plans.com Email Address: eric@managetrainlearn. Manuals for Trainers. Thinking Skills.com Page 57 of 107 Get the MTL Experience! . To help you and your organisation learn these skills. Time Management and Training Skills.managetrainlearn. ManageTrainLearn Free Software Downloads I hope you‟ll forgive this bit of self-indulgence since this is our site. and a library of free e-books. Click. Summary of Free Resources:  software downloads  prize quiz  newsletter  articles on management and development. You can download free evaluation versions of all these products from the site and enjoy them without limit at your leisure. including E-learning courses. MTL provides a range of online products.com www. They range from Appraisal and Assertiveness to Teambuilding. Site Home Address: http://www.Manage.managetrainlearn. Step-by-Step pocketbook guides.

” It‟s a nice way to do some useful self-improvement each day and. and the affirmation for the day was “I act with purposeful awareness of equanimity and balance.mhmail. it‟s free.com Page 58 of 107 Get the MTL Experience! . Click. For example. Site Home Address: http://www. Learn! 2010 52. in the week I checked it out.net www.com Email Address: mhmail@earthlink. Marshall House Your Free Daily Affirmation This site is run by Jeanie Marshall and each month of the year she offers a theme which is then translated into a daily affirmation. the best bit is. Other resources on this site include Jeanie‟s guided meditation tapes. When I looked. the two available were: A Meditation for Centering which lasted 12 minutes and Your Source of Abundance which lasted 27 minutes. Peace and prosperity be with you! Summary of Free Resources:  daily affirmation  3-monthly e-zines  online guided meditations. the theme was Balance.Manage.managetrainlearn.

and accelerate your own healing. This programme shows you how to reach the alpha level of relaxation. open up your mind. You‟ll learn how to reach deep levels of meditation like a Buddhist monk. Mind Power System Free Relaxation Programme This is one of the websites of Jose Silva.silvaultramindsystem. creative and deep relaxation. If you‟re interested in getting more out of your subconscious mind and reaching a truly relaxed creative state of awareness. an optimal state of being in which your right and left brains are working together and you are in a state of total. founder of the Mind Power System. The free part of the programme is a 9-part email course which is the result of Jose Silva‟s 25-year research into how human beings can reach their full potential.com www. Go on. Learn! 2010 53. and discover possibilities you never imagined! Summary of Free Resources:  mp3 relaxation programme  email course. Plus. this is the site to come to.com Page 59 of 107 Get the MTL Experience! .managetrainlearn. pull creative ideas out of thin air. you get a free 30-minute mp3 audio programme called “How To Reach The Alpha Level”. Click.com Email Address: support@silvaultramindsystem. Site Home Address: http://www.Manage.

mindtools. instantly available Each year. for access to all the materials.com helps more than 10.com/ Email Address: info@mindtools. Learn! 2010 54. and a forum. interviews with experts. Here you can learn hundreds of essential management skills.managetrainlearn. There is also a members‟ area. Mind Tools Online management and leadership training. free of charge. MindTools. Summary of Free Resources:  Free skills-builders  Over 450 articles  140 articles downloadable as an e-book  personal development plan workbook. Site Home Address: http://www.000. called Career Excellence Club.Manage.com Page 60 of 107 Get the MTL Experience! . and develop yourself on an ongoing basis with the Mind Tools‟ popular e-newsletter.000 visitors learn the essential skills they need for an excellent career.com www. Click.

Or you could use the references as the basis for your own self-paced learning. Click. The most relevant to anyone interested in business is the Sloan School of Management with over 100 programmes. and Communications for Management. Let‟s take as an example “Practical Leadership”. Site Home Address: http://www.managetrainlearn.edu Email Address: info@ocw. Now a few years on. It‟s up to you. calendar. MIT OpenCourseware Sloan School of Management When it first announced that it was opening up all its course material free to the world. both in pdf. Negotiations and Conflict Resolution. is the actual lessons. Now you can turn yourself into a MIT graduate! Summary of Free Resources:  online courses  trainer‟s resources. Other programmes of interest to managers are: Advanced Managerial Communication.com Page 61 of 107 Get the MTL Experience! . Learn! 2010 55. the Massachusetts Institute of Technology made newspaper headlines. What you‟ll get on this course is a syllabus. lecture notes and assignments. here are the results: MIT Opencourseware.ocw. reading references.edu www. obviously. You could be a trainer and use the plan as a structure for your own courses. What you don‟t get.mit. Listening to the Customer.Manage. Programmes are courses run in any particular semester. This is how it works. It‟s up to you how you might use this information.mit. There are some 34 departments ranging from Aeronautics to Writing Studies.

com www.mp3motivators. Learn! 2010 56.45 minutes and can be played straight from your PC or an mp3 player.com Page 62 of 107 Get the MTL Experience! .com Email Address: info@mp3motivators. Site Home Address: http://www. the free mp3 I got was Bob Proctor and Jim Rohn talking about Goalsetting. mp3motivators Free mp3 programme This site supplies the top audio programmes from the world‟s best personal development speakers.Manage. Considering what you‟d pay to hear either of these two speakers in person.managetrainlearn. It lasts all of 25. The free gift offered on the site comes when you recommend the site to a friend. Click. that‟s not a bad deal! Summary of Free Resources:  motivational mp3s  free copy of As A Man Thinketh by James Allen. When I did this.

Learn! 2010 57.com Page 63 of 107 Get the MTL Experience! .nsba.org/sbot/toolkit/PandLDev. There‟s good stuff on the qualities that make up a leader. National School Board Association Professional and Leadership Development This site contains a useful professional and leadership programme. the lessons have universal appeal to managers and leaders in any organisation. the different ways to communicate.org www. Although it‟s aimed at school governing bodies.Manage.managetrainlearn. Click.html Email Address: itte@nbsa. and quite a big section on dealing with conflict. Maybe they have something in mind? Summary of Free Resources:  leadership course. Site Home Address: http://www.

Manage. Empowerment Through Negotiation Here‟s a tricky negotiation skills test called “So You Think You Know How To Negotiate?” There are just 7 questions and you‟re given 5 minutes to complete them. Learn! 2010 Negotiation Enterprises 58. Summary of Free Resources:  negotiating skills test. All the questions are case studies. The first case is as follows: “A client walks into your office and is exceedingly angry and difficult to talk to.com www. you get the correct versions and a rationale. Site Home Address: http://www.com Page 64 of 107 Get the MTL Experience! .com Email Address: info@sabonline. which is quite instructive.managetrainlearn. After submitting your answers. Click. How do you approach your client so as to make your meeting as productive as possible?” You have 5 possible options for each answer.sabonline.

There‟s no fee so it‟s a resource you can wander around at will. The second is the Louisiana Purchase by James Monroe and Robert Livingston in 1803.Manage. One feature that took my eye was a page on Outstanding Negotiations in which readers are asked to submit their nominations for the best negotiating performance ever carried out. The first was what John calls the King Solomon Maternal Claims Dispute.managetrainlearn.com Page 65 of 107 Get the MTL Experience! . in which King Solomon had to choose between two women who claimed to be the mother of a baby boy. John has compiled everything to do with negotiations ranging from Crisis Negotiation to Gender Negotiation to Salary Negotiation and Travel Negotiation. Site Home Address: http://www.negotiatormagazine.com www. The Most Comprehensive Resource On Negotiating Today This is probably the biggest database of negotiating material on the web. Cheap at twice the price! Summary of Free Resources:  huge database of negotiating material. It‟s absolutely massive. in which these two men doubled the size of the USA overnight for the price of $15 million. Click.com Email Address: editor@negotiatormagazine. And it‟s all the work of one man. Learn! 2010 Negotiator Magazine 59. John Baker. Two entries are currently topping the list.

Manage, Click, Learn! 2010

60.

New Conversations

The Seven Challenges This is Dennis Rivers‟ site which he calls a cooperative communication skills community. He offers a range of free ebooks, articles and exercises to help visitors communicate more creatively, successfully, and compassionately; to encourage dialogue and resolve conflict; and to build a more co-operative life at home and work. There are 5 free e-books: The Seven Challenges written by Dennis himself. It goes into subjects such as Listening; Expressing yourself clearly; and Focusing on learning. Compassionate Listening by Gene Knudsen Hoffman, which explores how to transform conflict Human Becoming, an anthology of works by David Richo on our journey toward becoming whole and human, (look out for his excellent affirmations on overcoming fear) The Geometry of Dialogue, again by Dennis, which uses mandala-like flow charts to map and facilitate human interaction. Summary of Free Resources:  communication skills e-books  a set of resources on forgiveness, including a bumper sticker. Site Home Address: http://www.newconversations.net Email Address: comments@newconversations.net

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61.

Office Diversions

The Productivity Reduction Discovery Centre Don‟t tell your boss the subtitle for this site or he/she will seriously think you‟re wasting your time here. However, if you do get caught, then just quote the subtitle on the home page, which says: “Important survey reveals long-term medical importance of active on-the-job stress reduction”. Because that‟s what this site will do for you: reduce your stress and give your fun hormones a real boost. There are tons of great material here: office jokes galore; lists of phobias; games of concentration; world clockwatching; office pranks; timewasters; 2035 headlines (eg “Ozone created by electric cars now killing millions in 7th largest country in the world, California”); brain twisters, and jigsaw puzzles. When a bit jaded, I‟ve often whiled away a half-hour doing a jigsaw puzzle on this site and come back to my duties refreshed. (Really!) Perhaps the first of the 10 Office Commandments on this site is reason enough to play around here from time to time: “Thou shalt have no other life beside work”! Oh, and in case your boss does catch you looking at this site, there‟s a panic button called Yikes It‟s The Boss which will take you to a page on… well find out for yourself! Summary of Free Resources:  jokes, games, pranks, puzzles on office working  forum  poll  free office clipart. Site Home Address: http://www.officediversions.com Email Address: info@officediversions.com

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62.

Patricia Fripp

Confessions of an Unashamed Relentless SelfPromoter Patricia Fripp is an award-winning coach and speaker, and by her own admission, an unashamed relentless self-promoter. I don‟t mind that because I like her style and tone and enjoy what she offers. For example, she has a huge list of articles covering the whole raft of management and personal development topics. For example, in Presentation skills, she offers “Put Your Audience in the Opening” (good advice); in Marketing Skills, she offers “Power Pitching”; and in Leadership, she offers “Make Your Presentations Fun”. But there‟s more free stuff on this site. There‟s a whole set of videos taken from Patricia‟s presentations. Try “Life is a series of Sales Situations” for starters. Or how about “The Story Behind Awesome Storytelling”. And what better than “Quantum Leap Performance”? You certainly get your money‟s worth here. After all, it‟s free! Summary of Free Resources:  management articles  ezines on public speaking and business  videos of presentations. Site Home Address: http://www.fripp.com Email Address: pfripp@fripp.com

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A nice touch was also that you can bookmark pages and add your own notes. People Alchemy Turning People into Gold Dust The guys at People Alchemy claim that. Learn! 2010 63.co. and if this wasn‟t enough. Everything I saw was superbly written and presented.managetrainlearn. if you‟re a manager who‟s stuck. Everything possible is included from 360 Degree Assessments to Diversity.co. It‟s a great resource and they offer a Free Trial for 15 days. the portal is offered free to charities. then you don‟t need training. This enables you to access the full version and wander all over the place. who isn‟t?).peoplealchemy. or under pressure (OK.com Page 69 of 107 Get the MTL Experience! .uk www.uk Email Address: enquiries@peoplealchemy. making mistakes. You need answers. And their answer is their online (and offline if you want) portal of over 100 topics on management with lots of information on each. overwhelmed. Click. Oh.Manage. Empowerment to Violence and Aggression. OK. just because they want to! Summary of Free Resources:  Trial of a refreshingly different leadership manual Site Home Address: http://www. using their search facility or just going where the mood takes you.

Learn! 2010 64. the rabbit/duck. Penn State Psychology What Do You See? If you‟ve ever been on a personal development programme. This site has a huge number of links to different optical illusion sites (though. Site Home Address: http://psych. They‟re fun to play with or just to work out for yourself.Manage. or quick power learning interludes. Others use the Necker cube. Summary of Free Resources:  optical illusions.managetrainlearn.edu/clip/Perception. Click. and the facing vases/faces.htm Email Address: Acp103@psu. And you can use them in a wide range of change programmes as great icebreakers.com Page 70 of 107 Get the MTL Experience! . And others mix numbers and letters as in the “Is it 13 or B?” picture.psu. some of the links are now dead).la. You‟ll find the 3 just mentioned plus other well-known ambiguous illusions such as the Eskimo/Indian chief.edu www. being rather old. Some trainers use the famous “old hag-young queen” image. the chances are you‟ve been shown an ambiguous picture showing 2 images which change according to how you look at them.

steer right through Learning and Leaders.managetrainlearn. Site Home Address: http://www. neatly arranged in A to Z fashion according to personal development themes. Say goodnight. and end up with Wisdom Words and Worry. Homespun Philosophy If homespun philosophy is your thing (and I have to confess to a certain weakness in this neck of the woods). Click.com www.personal-development.com Page 71 of 107 Get the MTL Experience! .com Email Address: stevemoor@personal-development. move on to Change and Complaints. So we start with Abstinence. As an example of the folksy nature of these writings. John-Boy! Summary of Free Resources:  articles and e-book  free My Life Planner software. here‟s the subheading to the article on Wisdom: “Some folks are wise and some otherwise”. Learn! 2010 Personal Development 65. then you‟ll love Chuck Gallozzi‟s articles and free e-book “Roadblocks to Happiness” on this site. Aaah.Manage. There are nearly 250 articles to choose from.

Click.managetrainlearn.com Page 72 of 107 Get the MTL Experience! . The free goodies include 3 free e-books: Goal-Setting 101. Philip Humbert Coaching to Achieve Your Goals and Live Your Dreams Dr Philip Humbert is my kind of guy. and I also like Philip because the most important stuff on his bio is his dog. Learn! 2010 66. I suppose there‟s no better definition of a trainer or coach than when he says: “I love to pass on what I‟ve learned and help others enjoy their own brand of success.com www. audio tapes and top 10 lists. Creating Wealth. Kodiak. He‟s a coach who says he‟s never worked in his life: what he does couldn‟t be described as work in the conventional sense. Site Home Address: http://philiphumbert. He does things that bring him joy and contribute value to others.” Philip shares a lot of his philosophy and ideas on this website of his. Oh.Manage. Personal Eco-Systems.com Email Address: coach@philiphumbert. One of the best features is Philip‟s newsletters and you can get copies for every month back to 2002. Summary of Free Resources:  3 e-books  Audio tapes  Hundreds of quips and quotes on personal development  Newsletter archive. and Making Money.

In addition. a really neat little positive boost trick that only a computer can deliver. a free 7 Eternal Laws CD. Emile Coue‟s relaxation formula that‟s a must whenever you‟re feeling down. You can get Napoleon Hill‟s “How to Overcome Failure and Achieve Success”. Click. Site Home Address: http://www. and a massive dictionary of self-affirming quotations from Abundance through to Youth. Positive Club Free Inspirational Books If you‟re really interested in personal selfimprovement. then this site will shower you with great motivational literature. there‟s a lovely relaxing slideshow from Kahlil Gibran.com Page 73 of 107 Get the MTL Experience! .managetrainlearn.com Email Address: info@positive-club.positive-club. And many more besides. Kahlil Gibran‟s “The Prophet” and Wallace Wattles‟ “The Science of Getting Rich”.com www.Manage. All free. Now if none of these don‟t put you on cloud nine. including some classic self-improvement books. Learn! 2010 67. there really isn‟t any hope for you! Summary of Free Resources:  self-improvement e-books  positive boost  tests and quizzes  inspirational slide show from Kahlil Gibran  relaxation formula  dictionary of self-affirming quotations.

Where to begin? Well. Summary of Free Resources:  Slideshows  Advice from famous presenters  Templates  Speeches  Sound clips. There are also quick links to the free Powerpoint viewer and trial version of the real thing. funerals and retirements. you‟ll find a collection of famous speeches and examples of what to say on special occasions such as weddings. and “The Future of the Pork Sausage Market”. And lastly.co. Next.Manage.uk Email Address: editor2007@presentationhelper. Learn! 2010 Presentation Helper 68. Site Home Address: http://www. Topics include What to Wear and Dealing with Investors. told in an easy-to-read. Then there‟s a range of free excellent Powerpoint templates under different headings such as business.com Page 74 of 107 Get the MTL Experience! . a really interesting forum from which you can see some of the presentations people have made such as “The Life of a Potato”.uk www. there‟s some great advice on how to deliver your presentation.presentationhelper. Help For All Your Presentation Needs I‟ve seen quite a few sites that teach presentation skills but this is my favourite.co. first off. Click. and a template builder. “Ancient Egyptian Mummification”. conversational style. seasonal.managetrainlearn.

it can also be of value to those who want to develop their knowledge of management ideas. the author name. Learn! 2010 69. The models themselves are displayed graphically with details of their characteristics.managetrainlearn. In the top ten of models are favourites like Maslow‟s Hierarchy of Needs. and Fayol‟s 14 Principles of Management.com www.Manage. Alternatively. It comprises a collection of 64 models which can be accessed be a search of the model name.com Page 75 of 107 Get the MTL Experience! . and references. Summary of Free Resources:  Collection of management models Site Home Address: http://www. descriptions.com Email Address: customer_service@provenmodels. or the topic. Click. You can add your own comments. pros and cons. Theory X and Y. Proven Models Models on the Cat Walk Although Provenmodels is primarily a resource for researchers and students.provenmodels. you can browse the model book.

Everything he touches seems to turn to gold.managetrainlearn. You can‟t help getting infected by Sharma‟s enthusiasm and success aura.com www.com Email Address: al@robinsharma. that‟s the person I‟ll always think he is. The chief free resource on this site is a collection of audio podcasts. Summary of Free Resources:  free podcasts  video segment on “The 8 Things that Billionaires Do”  video excerpt on “Lead Without a Title”  “Extraordinary Leadership” audio programme (60 minutes). These will really motivate you as you walk or drive along.Manage. but as the name of his bestselling book. Robin Sharma The Monk Who Sold His Ferrari I don‟t believe that Robin Sharma is for one second the monk who sold his Ferrari.robinsharma. Learn! 2010 70. Site Home Address: http://www. Click.com Page 76 of 107 Get the MTL Experience! . In all there are nearly 40 broadcasts in the archive. ranging from Lessons on Leadership from U2 to The Five Forms of Wealth to Ambidextrous Leadership and Be A Renaissance Person. Robin Sharma is the ex-lawyer turned motivational speaker who has created a brand out of himself and uses this to promote a wide range of business and personal development material.

rdawson. Click.com www. Site Home Address: http://www. and “Money is not as important as you think”. you‟ll also get a set of 23 articles on power negotiating. Learn! 2010 71.com Page 77 of 107 Get the MTL Experience! . This site will show you Roger in action both on audio and video.com Email Address: dawsonprod@aol. Plus. including: “Ask For More”.managetrainlearn. and tells a very good story. He‟s practical. “Flinching”. Summary of Free Resources:  audio and video excerpts  articles on negotiating. entertaining.Manage. Roger Dawson You’ll Never Make Money Faster than When You’re Negotiating Roger Dawson was one of the first speakers I ever heard on the subject of Negotiating Skills.

There are great videos which will show you why Ron is such a draw when presenting. Summary of Free Resources:  Videos and audios on customer service  Slideshows  Articles and tips Site Home Address: http://www. Click. There are audio presentations with intriguing titles such as “How to make a wrong customer feel right”. He has two websites: his own at ronkaufman and his customer service college at Up Your Service. as if this wasn‟t enough. Both sites will give you access to some of Ron‟s excellent free material. Learn! 2010 Ron Kaufman 72.ronkaufman. And.com Email Address: ron@ronkaufman.com Page 78 of 107 Get the MTL Experience! . He has reached more than 3 million people with his high-energy and high-content presentations.managetrainlearn.com www. Uplifting the Power of Service Worldwide Ron Kaufman must surely be the most dynamic advocate of customer service in the world. There are 2 really creative Powerpoint slideshows called Service With a Smile and Up the Loyalty Ladder which you can download. a free Customer Service Training Library.Manage.

Salad Ltd Do What You Love Salad is a UK training company specialising in Neuro-Linguistic Programming (NLP). To get a feel for some of the tips.co.Manage. and “Power chunking”. “Wave goodbye to hesitation”.uk www. Learn! 2010 73. Click.com Page 79 of 107 Get the MTL Experience! . Summary of Free Resources:  articles on NLP  free NLP videos  hypnotic language course  irresistible influence language course and ebook  free 1 year hypnosis course and ebook. here are some titles: “Put some fizz in your physiology” (about the state of your body and the state of your mind). They‟ll enhance your communications and make you a stronger influencer. It‟s run by Jamie Smart who is the author of most of the articles in the tips archive.saladltd. There are over 80 articles here and they are really one of the best introductions I‟ve come across to NLP.co.uk Email Address: info@saladltd. Signing up to Jamie‟s tips means you get a whole host of NLP-related resources free. Site Home Address: http://www.managetrainlearn.

they offer 13 courses that can be accessed from their website pages. Summary of Free Resources:  Free courses from their website  Free monthly competition. These range from PRINCE2 to Six Sigma. Site Home Address: http://www. Because they are also promoting their own offline courses.com Page 80 of 107 Get the MTL Experience! .co. though. On each of the topics in their courses. They care about effective training and that means listening to their clients and course participants. Learn! 2010 74. Photoshop. Silicon Beach Training Training that Makes a Difference Silicon Beach Training are a Brighton (UK)-based company that provide both online and offline training. To start off. Click. What makes them really outstanding.uk www.siliconbeachtraining. you can follow up on tags (to see related items). and Social Media. as well as more familiar management courses. is the range and depth of free resources on their site. they also run a monthly prize competition with the winners receiving a free course.uk/ Email Address: contact@siliconbeachtraining. or submit a comment of your own.co.managetrainlearn. share the topic on your social sites.Manage.

These include trainer‟s notes. all of which can be customised to suit your own particular training needs.aspx Email Address: support@skillsconverged. Soft Skills and Personal Development Skills Converged is a great little training shop which provides offthe-shelf content for trainers. Skills Converged Training Material on Productivity. Site Home Address: http://www. and role plays  Icebreakers  Quiz  Teambuilding games  Free download pack with guidelines and useful materials for running courses.com www. games. slides. These range from energisers and icebreakers to exercises and teambuilders.Manage. is the wealth of free material on offer. exercises. Summary of Free Resources:  Free training resources on exercises. workbooks.skillsconverged.managetrainlearn. Click.com/Home/tabid/229/Default. Learn! 2010 75. A great giveaway for training and learning.com Page 81 of 107 Get the MTL Experience! . What makes this more than a training shop. however. You get all the instructions along with the item which are usually well-illustrated.

And the Directory offers a good set of links to more specialised areas. Site Home Address: http://www. Click. and stretching.managetrainlearn.Manage. Send me to the relaxation couch now. or via the type of remedy eg a link to another area or product. You can hunt for stressbusting ideas either via 12 zones like Workplace Stress and Money and Debt.stressbusting.uk Email Address: info@stressbusting.uk www. There are really interesting articles. Therapies cover 13 remedies from Yoga to Colour Therapy to Shiatsu.com Page 82 of 107 Get the MTL Experience! . meditation. Summary of Free Resources:  Articles. Learn! 2010 76. I liked in particular the idea of “Firebreaks” around your busy day.co.co. from Dr Roger Henderson. The one irresistible feature is the Stress Test which will let you know how vulnerable to stress you are. Then there is the Stressbusting channel with a variety of short programmes on relaxation. Stressbusting Wellbeing Solutions for Your Workplace This site has got everything you need to relieve you of stress. advice and tests on stress busting.

Oh.Manage. to which you can add your own items. developer Robert Stuberg‟s mission can be summed up in this simple statement:”our goal is to help you experience more success!” You‟ll find products from the well-established success authors here such as Jim Rohn and Wayne Dyer. Success. coaching courses. software and videos. For a start you can download a free CD and MP3 of “The Secret”. quotes.  Massive personal success article directory  Free tour and demo of “Life Organizer”  E-cards to send to your contacts. Click. But what about the free resources? Well. Success guaranteed. (and who doesn‟t have some kind of desire for their own success?). Then there‟s an amazing article directory.bz/ Email Address: info@success. then this is the place for you.bz Your Path to Success If success is important to you in life. and I forgot. quotes. I think. these are pretty amazing. Summary of Free Resources:  Free CD and MP3 on Robert Stuberg‟s “The Secret”  Free coaching session  Free newsletters.managetrainlearn. in fact.bz www.success. Site Home Address: http://www. there‟s a great selection of e-cards that you can send to your contacts too. and powerwords. Learn! 2010 77. And email tips. The focus on this entire site is success. Plus a demo of a Life Organizer that plans your personal success.com Page 83 of 107 Get the MTL Experience! . Plus audio programmes.

and products. newsletters. sets of articles. Love and Relationships. members can earn user points for all their activity on the site. Site Home Address: http://www. Learn! 2010 78.com Page 84 of 107 Get the MTL Experience! . Self Growth The Online Self-improvement Encyclopaedia Selfgrowth is reputedly one of the largest self-improvement sites on the Internet. and Lifestyle. Once you‟ve registered. Spirituality. including adding an expert page (100 points). You can access experts in each of these areas.selfgrowth. you can be featured on the site and offered prizes. instant messaging. Summary of Free Resources:  A choice of 13 free newsletters  Links to online IQ and EQ tests  Huge directory to specialist sites dealing with self growth  Access to experts. a community. and discussion boards. or simply daily logging in (5). Money and Careers. events. blogs. you can develop your own member pages and connect to others through chat. It is a resource.Manage. As an encouragement to participate. As a reward for gathering points. Click.com Email Address: webmaster@selfgrowth. The site has 6 areas: Success Skills.com www. adding an article (50).managetrainlearn. Health and Fitness. Mental Health. It‟s a very well-managed resource and the links alone will set you on a personal development adventure that may take you anywhere. and a place to learn.

Fostering Innovation. and Maintaining Balance. Summary of Free Resources:  Demo of Making a Difference workshop Site Home Address: http://www.com Page 85 of 107 Get the MTL Experience! .Manage. Targeted Learning Engaging the Collective Genius of People This is a neat little site.managetrainlearn. you get the results which score your responses according to one of the following: Gaining Autonomy. Being the Expert.targetedlearning. Click. I scored highest on Gaining Autonomy which for me was spot-on. And then it uses a mountain background. Achieving Stretch. Serving Others. Here you can sign up and then take a Career Driver‟s Assessment which is a small portion of Lesson Two of the workshop.com www. The great thing about the site. is the link to the Making a Difference workshop. Once you‟ve completed the whole set of questions. The assessment now allows you to devise an Action Plan. probably because the company is located in Utah.com/e-learning Email Address: info@targetedlearning. it has a landscape website not a down-the-page portrait one. Great fun and highly innovative. Ensuring Security. though. Learn! 2010 79. For a start. Leading Others. This is a series of 28 questions about your career objectives and values.

managetrainlearn. and on your personality. Other free tests include… How Smart Are You? How Smart Are Your Emotions? Are You Left-Brained or Right-Brained? Teamwork Are You A Leader? Are You Organised? Are You Self-Confident? Half-Full or Half-Empty? Are You Assertive? Enneagram Test What Color Is Your Aura? What Kind of Person Are You? OK. Testing. Click.testcafe. on time management. on your career choices. Test Café Brain Tests This is one of the best sites around for taking tests.com Page 86 of 107 Get the MTL Experience! .com www. Summary of Free Resources:  tests and self-assessments.Manage. on teamwork. As an example. Learn! 2010 80. on assertiveness. You can take them on your IQ.com Email Address: info@testcafe. there‟s a free Brain test that has 32 questions and will take you 12 minutes to complete. testing. Site Home Address: http://www.

com www. ranging from “Change Is A Many–Splintered Thing” to “When You‟re At the End of Your Rope. Click. in her words.managetrainlearn.Manage.com Page 87 of 107 Get the MTL Experience! . about Patti and her work. or. Summary of Free Resources:  articles on change management. Site Home Address: http://www.thechangeagent. That‟s not all. It‟s in the form of a spy file. That‟s why she calls herself “the change agent” (get it?) This site is a showcase for her very interesting articles on change. Let Go”. You can also listen to Patti talking about some of her work assignments and you can download one of the best pdf brochures I‟ve ever seen. Learn! 2010 81. detect change.com Email Address: patti@thechangeagent. The Change Agent Are You A Change Agent or A Change Victim? Patti Hathaway is a consultant who specialises in helping organisations manage change.

com Page 88 of 107 Get the MTL Experience! . Move over Mickey! Summary of Free Resources:  60-second leadership book extracts  Blogs.Manage. which aims to inspire people with Walt Disney‟s leadership style and show them how to be a “connoisseur of talent”. documents and other useful tools to share with the rest of the community. documents on leadership Site Home Address: http://www. Disney Leadership. Click. The site is based on Web 2. Some of the groups on the site include: Professional Voice. uploading their own video clips. messaging each other.com www. videos.com/ Email Address: info@theleadershiphub.theleadershiphub. This means that leadership experts and practitioners from all over the world can collaborate with each other. Be Entertained. Learn! 2010 82. and one I particularly like. blogs.0 tools with members writing their own leadership diaries. The Leadership Hub The World’s Online Leadership Community The Leadership Hub is claimed to be the world‟s first online collaborative leadership development community. emailing within the platform. Be Inspired. Think MySpace or Facebook for Leaders and you‟re in the right kind of territory – a leadership collaboration and development site that uses social networking principles and tools.managetrainlearn.

Hats off to David for another amazing encyclopaedic resource.htm Email Address: contactus@syque. a companion to changingminds. Learn! 2010 The Improvement Encyclopedia 83. This one is “a long list of around 400 items. Click.com/improvement/a_encyclopedia. and “Fault Tree Analysis” and. each with a page containing descriptions of tools and terms about improvement and quality. end up with “Z-Chart” and “Zenbara”.Manage. and qualitytools (which you‟ll find elsewhere in this book).com www.com Page 89 of 107 Get the MTL Experience! .syque. creatingminds.managetrainlearn. you can start with the “A-O Diagram” and journey through “Bell Curve”.” So. “Chumbo Chart”. Brief Descriptions of Quality Terms and Tools Here is another one of learning junkie David Straker‟s sites. Site Home Address: http://www. ranging from original Japanese terminology to Six Sigma frameworks. Summary of Free Resources:  articles on quality and improvement. if this is your sort of thing.

managetrainlearn. Motivation with Intelligent Content This is Victor Gonzalez‟s site. direct. conversational. a bitter-sweet story of how nobody sees you when you really succeed.thelogicofsuccess. Victor is an American motivational speaker who is very entertaining.com www. and free e-book on success. through “The Winning Mindset of a True Leader”. which is summed up as: “never try to win”. Learn! 2010 The Logic of Success 84.com Page 90 of 107 Get the MTL Experience! . and instructive. Click. Read and be entertained! Summary of Free Resources:  video excerpts  articles. newsletter. and ends with “The 10 Steps to Overcoming Public Enemy No 1: Fear”. There are 62 of them and they‟re all written the way Victor speaks: highly personal.) What makes the site worth a visit is the special collection of articles on success. Site Home Address: http://www. (You can see him in action on this site in 4 video excerpts.Manage. They range from “My First Trophy”.com Email Address: victor@thelogicofsuccess.

The Manager The Knowledge Intermediary “The Manager” is a massive resource focusing on management issues. Then there are links to Publications. and a Daily Knowledge Special. Marketing. Site Home Address: http://www. Which makes this section alone a great research tool.com Page 91 of 107 Get the MTL Experience! .org Email Address: info@reckliesmp. Learn! 2010 85. There are Finance.managetrainlearn. this is as good a place to start as you‟ll find. it has a wonderful glossary.de www. In fact. Summary of Free Resources:  glossary of management terms  articles galore on management. Warning: only attempt if you‟ve got an hour or two to spare as you‟ll almost certainly get absorbed in its fascinating meanderings. if you ever need to look something up about management.themanager. For a start.Manage. sending you off in all sorts of explorations. HR. a Knowledgebase. Click. and other categories that will shoot you off to even more resources elsewhere on the Net.

Learn! 2010 The Workplace Doctors 86.com/ Email Address: danvwest@msn. such as “Help! I Can‟t Spel”. and a comparison between work and prison. Site Home Address: http://www. The main part of the site is a Question and Answer section in the style of an Agony Aunt column which responds to all sorts of workplace issues. Dan West.managetrainlearn. Click. Here you‟ll find answers to questions that really bother people at work. there‟s a very amusing section that includes: some of the crazy things managers say. in “Management Without Logic”. Dear Doc… This is an off-beat work-related website run by William Gorden.Manage. and Tina Rowe. Lists to Hang Up at work.com www. Hint: prison wins out! Summary of Free Resources:  workplace question and answer  amusing things that managers say.com Page 92 of 107 Get the MTL Experience! .workplacedoctors. In addition. “How Can I Combat Tardiness?” and “I Work With A Jerk!”.

And there‟s a lot of free fun training on the site. for short).managetrainlearn.com www. eg on facilitator characteristics. TV game shows.com Email Address: thiagi@thiagi. and e-learning. and Tic Tac (Noughts and Crosses) “About the World”  a glossary of 66 strategies for improving performance  interactive puzzles. Click.com Page 93 of 107 Get the MTL Experience! . Learn! 2010 87. to name just a few. Thiagi was born in Madras (now Chennai) and became an instructional leader devoted to making learning fun.  trivia puzzles  email games. Site Home Address: http://www. puzzles and guides  training resources. quizzes. Just go and play! Summary of Free Resources:  games.thiagi. Project Life Cycle. including…  104 training games from “$20” to “Zoom”  36 interactive lecture styles  webshell games like Hangman.Manage. Thiagi Improving Performance Playfully This is the site of Sivasailam Thiagarajan (or Thiagi.

com Page 94 of 107 Get the MTL Experience! . there is a wealth of material on this site. consultants and thinkers in their own right. a Media Watch which summarises the headlines of the world‟s top business publications. Summary of Free Resources:  Management library  Blog watch  Media watch  Links library.com www. there is a Resources section linking to a big database of other sites and companies. These include a Guru Watch which follows the latest work on over 70 of the world‟s top management gurus.thinkingmangers. Unusual and original features of the site are various newsfeeds on management topics. both outstanding writers.managetrainlearn. Site Home Address: http://www. As you would expect from two such luminaries. and an update on the world‟s top companies. Click. There is also a huge library of management material. much of it available in the Letter to Thinking Managers newsletter which is free for the first two months. Management Today and de Bono is one of the world‟s leading authorities on creative thinking. Finally. Expand Your Thoughts The two Thinking Managers who edit this site are Robert Heller and Edward de Bono. Heller is the founder of the magazine.Manage. Learn! 2010 Thinking Managers 88.com Email Address: info@thinkingmanagers.

comments and much more. Click. inspire you and wow you with a host of free articles. provoke you. puzzles.Manage. interviews. stories.com will surprise you.com Page 95 of 107 Get the MTL Experience! .managetrainlearn. wish I‟d had an intro like that! Summary of Free Resources:  Terrific collection of “Tickles” (thought-provoking articles)  Poll of the week.com/index. Learn! 2010 89. jokes. Site Home Address: http://tickledbylife. games. discussions. Cor. anecdotes. are you tickled by life? Tickledbylife. The objective of this site is to enable you to live your life creatively and joyfully in your own way so that you can experience goose bumps of success in all areas of your life. Tickled By Life Productivity and Life Enhancement Does life excite you? Are you blown away by the newness of every moment? Do you tap your creativity to the full? Are you passionate about your goals? Does playfulness come naturally to you? In short.php/ Email Address: info@tickledbylife.com www.

It‟s printable online reading but if you want to buy the book you can. Click.com Page 96 of 107 Get the MTL Experience! . Site Home Address: http://www. try it. Learn! 2010 90.antion. and has some very interesting ideas and techniques. 336 pages long. It‟s huge.com/products/freebook. Tom Antion is a business speaker who also runs a range of seminars on other topics.htm Email Address: orders@antion. Oh. If you want to inject more pizzazz into your presentations. and don‟t you think that book cover is kinda snazzy? Summary of Free Resources:  ebook on presentations  free articles on presentations.managetrainlearn. fun and memorable programs”.Manage.com www. Tom Antion Wake ‘Em Up Business Presentations. On his site you‟ll find a great free ebook on how to keep your audience awake and captivated by your business presentations. Tom‟s title for the e-book is: “Wake „Em Up!” and the subtitle is “Your A to Y Guide (No ZZZZZs Allowed) to more interesting.

com www. I used to think. Years ago. Click. Peters is a legend in his own lifetime. and more. Plus. He is far more than a motivational speaker. “Take them. The thing that stopped me going then was that Peters‟ seminars were invariably sold out and I could never make out a good enough business case to justify the cost.com Page 97 of 107 Get the MTL Experience! . You can discover what the great man thinks about interviewing excellence. Please!” As if he had to ask! Summary of Free Resources:  powerpoint slides of Tom Peters‟ seminars  master and special slides  newsletter and daily quote  pdf files covering thoughts and tips. he shakes up enterprises to re-think what they do. from seminars in the States.com Email Address: info@tompeters.tompeters. or dozens more. Brazil. Tom implores us to use these resources. Spread them around. or innovation. slides and pdfs on Peters‟ thoughts.managetrainlearn. or the nub of leadership. Use them. Have your way with them. when I was just a humble HR manager. Learn! 2010 91. Site Home Address: http://www. Send them to friends. Spain. or transformational change. I can get the next best thing to attending one of his seminars: all the powerpoint slides for free. I dreamed of attending one of Peters‟ seminars – a mix of Deming and Robbins. But now of course the cost doesn‟t come into it. There are heaps of stuff here.Manage. the Middle East. Tom Peters When Exactly Will You Go For Wow? This is the site of the guru‟s guru. Tom Peters. Romania. For here on Peters‟ site.

Trainerbubble Affordable Training Solutions Trainerbubble sells a range of products for trainers. if you are a UK charity. eg “Leading Effective Teams” and “The Art of Negotiation”  Free energisers. Lateral thinkers. such as “Aeroplanes” and “Ha Ha”  Exit interview questionnaire  Meeting planner  Powerpoint games  Quizzes and fun  Teambuilding games  Training Models  Training documents  Icebreaker. simple to follow and easy to access. leaders and anyone involved in the development of others could access a set of simple to use trainers notes that are highly interactive.com www. Communication.com/default. Click. Plus. Site Home Address: http://www. Metaphors.trainerbubble. including Business Development. They also provide consultancy and bespoke services. Trainerbubble provides a huge list of free samples that are ideal for anyone running courses. seminars and workshops. you qualify for a free training pack. A great training resource. The site and company is the creation of Andrew Wood whose aim was to develop a website where trainers.aspx Email Address: customercare@trainerbubble. and Health and Safety.Manage. As well as this service. Customer Care. Summary of Free Resources:  Samples of training materials.managetrainlearn.com Page 98 of 107 Get the MTL Experience! . whilst remaining affordable. Learn! 2010 92.

Heart Intelligence.trans4mind. stable/unstable. Learn! 2010 93. and Nutrition. Then you can download a 242-page pdf book called “Transforming the Mind” and take a range of personality tests covering extroversion/introversion. For starters.com www. Phew! Summary of Free Resources:  E-book  courses on self-development  free coaching  free copy of “Transforming the Mind”  free copy of “The Whole Person Handbook”. there are 3 more free courses on Communications. Trans4Mind Tools for Transformation This link will take you to a wealth of free goodies from Peter Shepherd‟s Trans4mind website. Plus.managetrainlearn. Site Home Address: http://www. you can also download a 107-page pdf book called “The Whole Person Handbook” which uses a questionnaire to lead you through your key development issues.Manage. And. Click. what you want in life and how to consciously transform your life for the better.com Email Address: info@trans4mind. there‟s a 30-lesson course called “The Positive Approach” which is intended to help you become clearer about your own identity. And that just scratches the surface. and assertive/unassertive preferences. if that‟s not enough.com Page 99 of 107 Get the MTL Experience! .

Click.. communication and marketing. valuation and decision making.managetrainlearn. In fact. and leadership and management. it‟s an amazing management portal linking to over 250 management methods and theories in areas like: strategy and value creation. and most importantly.net www.com Page 100 of 107 Get the MTL Experience! . Learn! 2010 94. It‟s like an internet inside an internet. Nearly every concept on management must be here. it's all completely free! Summary of Free Resources:  portal for management articles and ideas  free magazines  hall of fame. Value-Based Management Management Methods There‟s no room for pretty designs or graphics on this site. change and culture. In just a few minutes.net Email Address: info@valuebasedmanagement.valuebasedmanagement.Manage. organization. I could jump from “Game Theory” to “Six Thinking Hats” to “Emotional Intelligence” to Covey‟s “Seven Habits” theory. Site Home Address: http://www. You get what‟s on offer thrown straight in your face..

Summary of Free Resources:  learning style questionnaire  helpsheets on the styles  books and software.vark-learn.nz www. This site from New Zealander. Discover Your Learning Style VARK stands for Visual.com Page 101 of 107 Get the MTL Experience! . you‟ll get a page that explains your learning style. Site Home Address: http://www. Aural. Here‟s one of the situations: “You have a problem with your knee. has a questionnaire of 13 typical learning situations that will tell you what your preferred learning style is.com Email Address: flemingn@ihug. How would you like the doctor to explain what‟s wrong? Would you prefer him to show you on a model. Learn! 2010 Vark Learning Styles 95. tell you. or explain on a diagram?” Once you‟ve answered all the case studies.Manage. Click. Read/Write. which are the 4 main learning styles (though check out Accelerated Learning who expand this to 8 multiple intelligence learning styles).co.managetrainlearn. Neil Fleming. and Kinaesthetic.

managetrainlearn.com Page 102 of 107 Get the MTL Experience! . They can be used. I‟d award James Neil the Nobel Prize for Experiential Learning! Summary of Free Resources:  13 categories of group games  massive store for all things training  trainer‟s resources. whether you‟re working with colleges. If you really want to push the boat out. Wilderdom Gear for Adventurous Learning This wonderful site is James Neil‟s collection of classic and novel group games. For example. Then there are some of my favourite icebreakers such as Cheeky Cheeky and Zoom. for any experiential learning course. Learn! 2010 96. corporate managers. you could even try out some indigenous games such as the String games of the Navajo and traditional Hopi games.com www. And trust activities such as Sherpa Walk and Human Ladder.wilderdom. any of which could easily account for half a day‟s training. For me. Site Home Address: http://www. Survival On The Moon. this is a treasure trove of training and if there were such a thing. and Nuclear Holocaust. or the local scout troop. activities and exercises. or adapted. I could happily spend hours on this site.com/games Email Address: james@wilderdom. there are all the classic teambuilding games such as Lost At Sea. Click.Manage.

there were articles. Then there are all sorts of additional free features.managetrainlearn. a Dear Workforce agony aunt.com Email Address: tjohnson@workforceonline. topic channels.workforceonline. and cartoons. Click. a news poll.Manage. Workforce Online Educating You About Your Workforce This is a huge resource and it‟s hard to know where to begin. For a start you can get a free copy of the Workforce magazine which covers current issues of interest to HR and general management. Learn! 2010 97. Registration gives you access to the full site and it‟s free so there‟s no need to miss out on anything. a forum. Summary of Free Resources:  magazine  articles  news poll  cartoons  hot list of HR providers and vendors  free sample issue of “Workforce Benefits”  forum. newsletter.com www. Site Home Address: http://www.com Page 103 of 107 Get the MTL Experience! . When I last looked.

workworries. There are over 1200 articles and resources to choose from with headings like Bad Bosses. Learn! 2010 98. Site Home Address: http://www. then Work Worries is the place to visit. Click. and Office Politics. It‟s based on the idea that all workplace problems are caused by people and that. This isn‟t a place where you can drop difficult employees and let them rot but a place to deposit all the articles you like and come back to in your own time. There‟s also a discussion forum where you can let off steam. Summary of Free Resources:  links to articles and resources  discussion forum  personal vault to collect and store your resources. if you‟ve had a problem.Manage.com www.com Email Address: info@workworries. Work Worries Help With People Problems At Work If you have problems at work and need help to sort them out.com Page 104 of 107 Get the MTL Experience! .managetrainlearn. then so has someone else who now has an answer. Bullying. The original feature that I like about this website is the Vault.

com/ Email Address: Karen@xageconsulting. Titles include: The Definitive Book of Body Language. Click. A large number of the books are MBA notes. Policy and Procedures.com www. Training and Development. It‟s a true management library. Summary of Free Resources:  large collection of e-books Site Home Address: http://www. The free downloadable library on the site is the real draw. Xage Consultancy Your Very Own Online Management Consultancy Xage is a new site for me. Assessment Centres. HR Planning. Here you‟ll find a huge list of books under different categories such as HRM. It is run by Karen Davies and Gary Malcolm with. and Teambuilding. Job Analysis.Manage. and The Psychologist‟s Book of Personality Tests. Leadership and Management. Performance Management. Don‟t Guess Your Way to Success. English Brainstormers.xageconsulting. Learn! 2010 99. an office based in Vietnam. Recruitment. unusually.com Page 105 of 107 Get the MTL Experience! .managetrainlearn. It is an international Human Resource Management Consultancy that helps organisations meet their HR challenges by developing and implementing actionable solutions.

Zig Ziglar is a motivational speaker and trainer. Click. Site Home Address: http://www.managetrainlearn.com www.Manage. But if you want to find out how to turn yourself into a distinctive brand. his short training courses are called Ziggets. and every day there is a new Zig Quote of the Day. You don‟t easily forget the name or the clever way in which he uses the name as a brand. For example. What sets him apart from the rest is that he knows how to stand out. There are a few great free offerings to be found as well.com Page 106 of 107 Get the MTL Experience! .com Email Address: info@zigziglar. and all you‟ve got going for you is you. then you can‟t do much better than copy Zig. Zig Ziglar It’s About Being Better The reason I included Zig Ziglar‟s website in this book isn‟t because I liked the idea of an entry under “Z” but because I liked the idea of how one man can turn himself into a brand. A bit like Zigzagging all the way to success! Summary of Free Resources:  newsletter  self-talk card  performance planner  free download of Zig‟s “Biscuits.. including a self-talk card and a performance planner. much like many of the others in this book. Fleas and Pump Handles” when you sign up for the newsletter.zigziglar. his forum is called Ask Zig!!. Learn! 2010 100.

and much more.managetrainlearn. This is learning like you always dreamed it could be.managetrainlearn. For a very special learning experience. Here you can learn about the 20 skills you’ll need for success in the 21st Century. get your surprise bonus gift.com www. visit http:/ww. visit our website at http://www.com. subscribe to our weekly newsletter. get instant downloads of FREE products.Manage.com Page 107 of 107 Get the MTL Experience! .managetrainlearn. Click. enter our prize quiz. For more digital publications on management and personal development. Learn! 2010 Thank you for reading and using this book.

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