Manage, Click, Learn!


Manage, Click, Learn! 2010
Your indispensable guide to this year’s 100 best learning sites on the Net

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Get the MTL Experience!

Manage, Click, Learn! 2010

This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is published with the understanding that the author and the publisher are not engaged in rendering legal, accounting, or other professional advice. If legal advice or other professional assistance is required, the services of a competent professional should be sought. Eric Garner, KSA Training Ltd, individually or corporately, does not accept any responsibility for any liabilities resulting from the actions of any parties involved. You may distribute this e-book freely as long as nothing in it is changed. You may not charge for this e-book.

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Get the MTL Experience!

Manage, Click, Learn! 2010

Introduction Hi! The idea behind this ebook is to give you a quick and easy entry to the wealth of FREE business learning material that‟s available in the year 2010 on this amazing phenomenon we call the Internet. I‟ve selected what I consider to be the best 100 sites on the Internet today for management and personal development, based on one simple criterion: the quality and quantity of FREE material they offer. The material you‟ll discover ranges from something as simple as a personality questionnaire, to something as detailed as a 383page book -full of ideas and advice. If you‟re a manager, trainer, or learner, and you‟re interested in developing your own skills, or those of your team, this book is like falling headfirst into an Aladdin‟s cave. At a rough count, I reckon there‟s over 1000 hours of training and development here. All waiting for you to explore and use. And the great thing is, it‟s all FREE! Of course, my problem has been not on what to include (that was relatively easy) but what to leave out. So, here‟s how you can help. If you know of a great management, training, or learning site that I‟ve missed out, just email me and let me know at my address below. Who knows, together we could produce a 1000-resource book. Now that would be something! Best wishes and good reading, Eric Garner ManageTrainLearn Page 3 of 107 Get the MTL Experience!

36. 33 28. Discovery Health Channel 30 25. Be a Better Manager 16 18. DWM Beancounter 31 Easy Training 32 Empowering Messages Entrepreneur 34 Evan Carmichael 35 Everyone Negotiates 36 11. Basic Learning Systems Inc 17 12. 34. Learn! 2010 Table of Contents Introduction 3 Table of Contents 4 1. Action Leadership 12 7. Executive Planet 38 Ezine Articles 39 Fast Company 40 Fenman 41 First Steps Training 42 Games2Train 43 Page 4 of 107 Get the MTL Experience! . Customer Service Training 29 24. Business Simplification Changing Minds 25 Citehr 26 Coaching2grow 27 22. Anecdotage 15 10. Accel-Team 11 6. 33. Executive Coaching Studio 37 32. 20. 17. 29. 1000Ventures 7 2. 20 15. 12Manage 8 3. Accelerated Learning 10 5. Aimm Consulting 13 8.managetrainlearn. Click.Manage. 18 Better Workplace Now 13. 30. A Better Workplace 9 4. 27. All Business 14 9. 16. Body Language Expert Brain Connection 21 Business Balls 22 Business Marketing 23 31. 21. 37. 24 19. 35. Big Dog and Little Dog's Bowl of Biscuits 19 14. 26. Customer Service Manager 28 23.

48. 68. Click. 54 49. 76. 53. 56. National School Board Association 63 www. 74. 46. 54. 79. Human Resources About… 49 44. 47 42. 72. 41. Leadership Now 51 Leadership Tools 52 Leader-Values 53 Lessons in Lifemanship Management Help 55 Manager Wise 56 ManageTrainLearn 57 Marshall House 58 Mind Power System 59 Mind Tools 60 MIT OpenCourseware 61 mp3motivators 62 57. 64. 50. 62. 61. 69. 71 66. Negotiation Enterprises Negotiator Magazine 65 New Conversations 66 Office Diversions 67 Patricia Fripp 68 People Alchemy 69 Penn State Psychology Personal Development Philip Humbert 72 Positive Club 73 Presentation Helper 74 Proven Models 75 Robin Sharma 76 Roger Dawson 77 Ron Kaufman 78 Salad Ltd 79 Silicon Beach Training 80 Skills Converged 81 Stressbusting 82 Success. 77. 39. Get More Done 44 Harvard Business School Harvey Mackay 46 Hello. 71. 67. 51. 73. Institute of Silly and Meaningless Sayings 50 45. 47. 63. Learn! 2010 83 Self Growth 84 Targeted Learning 85 Get the MTL Experience! 43. 78.Manage. 70 65. 60. 75. My Name Is Scott Human Links 48 Page 5 of 107 . 55. 64 59. 52. 45 40. 70.

98. 81. 90. 99. 89. 85. Value-Based Management 100 95. 100. Click. Test Café 86 The Change Agent 87 The Leadership Hub 88 83.managetrainlearn.Manage. The Logic of Success 90 The Manager 91 The Workplace Doctors Thiagi 93 Thinking Managers 94 Tickled By Life 95 Tom Antion 96 Tom Peters 97 Trainerbubble 98 Trans4Mind 99 94. The Improvement Encyclopedia 89 84. Learn! 2010 80. 88. 91. 97. 82. 92. 93. Vark Learning Styles 101 Wilderdom 102 Workforce Online 103 Work Worries 104 Xage Consultancy 105 Zig Ziglar 106 www. 92 Page 6 of 107 Get the MTL Experience! . 86. 96.

Click. And lots of fascinating original stuff www. there‟s so much that it‟s the sort of site you reserve for a rainy Sunday afternoon when there‟s not much else to do.managetrainlearn.1000ventures. The first impression you get of each site is the bright primary colours of the different models and the huge amount of fascinating information packed in. In fact.success360. It links to two of his other sites at www. Don‟t ask me what‟s here because the answer is. Brilliant! Summary of Free Resources:  Colourful and original models of management  Series of colourful hyper-slides  Original ideas. It‟s sure to brighten up your day. It reminded me of an interactive mind map. Learn! 2010 1. 1000Ventures New Wonder of the World What a great way to start this compilation! This site is the brainchild of Vadim Kotelnikov who describes his Ten3 Business E-Coaching site as “the world‟s number 1 inspirational business e-coaching resource”. Email Address: and www. connections and advice Site Home Address: http://www. I was particularly attracted to models called “The Jazz of Innovation” and “The Tao of Business Success” Page 7 of 107 Get the MTL Experience!

I thought it was because you can translate any page into any one of 12 languages (including Arabic. When I last looked there were over 1500 easy-to-access entries. Japanese. a list of courses being run (to which you can add your own). Since you can add your own entries to the dictionary.12manage.Manage.managetrainlearn. Summary of Free Resources:  an A to Z dictionary of 1500 management terms  forum  news links. At first. Site Home Address: http://www. there‟s also a management news section giving links to all the latest management gossip. Only after more wandering around did I realize that in fact it‟s due to the 12 hubs around which the site is built. In addition to the dictionary. At its core is an A to Z dictionary of management methods. Click. These hubs are 12 management disciplines ranging from change through human resources and leadership to supply change and quality. and a forum. the chances are the number is much higher by now. models and theory. It‟s like an internet in an internet just for managers. This site is a formidable resource. 12Manage Rigour and Relevance I ferreted about on this site for quite a while trying to work out why it was called “12Manage”. and Korean).com www. Page 8 of 107 Get the MTL Experience! .com Email Address: info@12manage. Learn! 2010 2.

Learn! 2010 3.abetterworkplace. tips. (my pick of which is the phrase: “That is so not going to happen”). there‟s a 13-part series on leadership with sections such as “Knowing when to get out of the way”. and Ways not to describe your boss (eg “The elevator is on the ground floor and he‟s pushing the down button”).com Email: Page 9 of 107 Get the MTL Experience! . describe_coworkers. Daniel lists the things you shouldn‟t say at work. colourful. “Nature‟s Leadership Lessons”. and dysfirmations. senseless acts of immaturity (eg “Skip rather than walk”). Site Home Address: http://www. and tools sections. But what makes me pop back to this site regularly is its irreverent series of Laugh At Work features.managetrainlearn. Then there are toolkit.Manage.html. A Better Workplace Making Workplaces Work Better I love this website which is the brainchild of Daniel www. Where to start? Well. Click.html to the site address)  massive list of resource references. It‟s not fancy. but it is full of great content for anyone interested in making their workplace a better place.html. or trendy. and “Measuring the Mirth”. Who said that work should be too serious anyway? Summary of Free Resources:  forum on workplace issues  e-letters and archive  huge selection of articles  self-evaluations  laugh-at-work features (add dontsayit.

managetrainlearn. Site Home Address: Page 10 of 107 Get the MTL Experience! . There are 35 questions in the test which is very well-designed and shows the effect of your answers as you Email Address: als@acceleratedlearning. The questions are all straightforward. (Linguistic. Mathematical.acceleratedlearning. eg “I keep a personal diary” and “I am a good talker with a well-developed vocabulary”. Bodily. and Naturalistic). It‟ll introduce you to the concept of Accelerated Learning for both adults and children and offers a free Personal Learning Style test based on the theory of Howard Gardner that each of us has one of 8 intelligences. It did! Summary of Free Resources:  learning style profile. Inter-personal. Click. Musical. Learn! 2010 4. I know that I am linguistic and so was curious to see whether the test would come out right. Visual. www. Accelerated Learning Free Learning Styles Test This is a lovely site.

One thing that‟s a bit different here is a set of Checklists. and Interpersonal Page 11 of 107 Get the MTL Experience! . Machine utilization.Manage. productivity and team development  excellent and well-illustrated modules on teambuilding and motivation. There‟s a history of employee productivity that will take you all the way back to the Pyramids. Learn! 2010 www. motivation. They include Time Email Address: sales@accel-team. self-appraisal. Then there are detailed features on teambuilding. plus some well-presented explanations of time management. Click.managetrainlearn. (For example. did you know that the base of this huge structure is only 7 inches from being a perfect square?). Space utilization. and employee development. Site Home Address: http://www. and coaching. Summary of Free Resources:  pdf articles on coaching. Accel-Team Advancing Employee Productivity There are some nice features on this site.

” I like the concept that management trainers and management training should be kind. Summary of Free Resources:  insightful leadership articles. It could be because he always seems to come up with a refreshingly new angle that just makes me think “but of course…” Take his article “Elephants Can Jump” for instance. Action Leadership Brent Filson’s Leadership System It‟s funny how some management writers just do it for you while others don‟t.actionleadership. see every leadership challenge as a way of having people increase their knowledge. Yes. leadership makes the elephant jump. For me.managetrainlearn. And that‟s why I think I like Brent Filson. courage. Site Home Address: http://www. tenacity. Click. Learn! 2010 6. And to cultivate that perspective you need www. I‟d willingly jump through hoops if he asked me. He goes on. unlike management which involves simply the care and feeding of the organisational elephant. Here Brent makes the point Email Address: brent@actionleadership. and leadership abilities. “From now on. I‟m not too sure exactly why I like his writing. skills. Brent Filson does it and this is his website where you‟ll find his collection of management and leadership Page 12 of 107 Get the MTL Experience! .

Site Home Address: http://www. or “rarely doing” this. The website of Aimm Consulting gives you the chance to find out how good you are at influencing and leading. Summary of Free Resources:  personal flexibility skills test  situational judgment tests  articles  quotes  Page 13 of 107 Get the MTL Experience! . Aimm Consulting Performance Based Assessment Questionnaire One of the most attractive features of many management and personal development websites is the chance to assess your skills. which are great starting points for further self-development. Click.Manage.managetrainlearn. There are 14 questions covering areas like “I explore with others different ways to accomplish goals”. You‟re offered some examples of “always doing” this. The final score will give you a feedback on areas such as Delegation. I took the test and was honest (I really was!) and this is how I scored: good at conveying credibility but improvement could be made in all other areas. Learn! 2010 Email Address: webmaster@aimmconsult.aimmconsult. and Conveying Credibility. Then you score www. Motivation.

Site Home Address: http://www.managetrainlearn. that‟s one million!) articles. but there is a huge amount of free material.allbusiness. Learn! 2010 8. Of course. many of the products on the site are only available through purchase. This led me to a number of articles from which I chose Empowerment in the Context of Organisational Change. One that particularly caught my eye was a search directory of over 700 business publications containing over one million (yep. There are news reports. One in a million. There‟s advice on managing every aspect of your business. All Business Champions of Small Business This is an amazing site for anyone running a small Page 14 of 107 Get the MTL Experience! .com Email Address: info@allbusiness. Click. And sure enough there it was. blogs. And there are special campaigns such as the one I followed called “6 for 06” where six businesses are followed for a period of six www. I couldn‟t resist it so I looked up at random a leadership publication and chose Journal of Leadership and Organisation. guides and tips. There‟s everything you could possibly need to help you run an efficient business.Manage. Isn‟t the web amazing? Summary of Free Resources:  blogs  tip of the day  database of business periodicals. including employment and HR and business plans.

then this is the place to visit. illustrate a learning point.managetrainlearn. Page 15 of 107 Get the MTL Experience! . Anecdotage Famous People. name or keyword. or just to entertain friends at the www. Learn! 2010 9. How about this one pulled out at random? It‟s about Japanese businessman. tell that down the pub and see if they believe you! Summary of Free Resources:  a huge resource of anecdotes including business stories. Site Home Address: http://www. the database came up with 493 stories. Funny Stories If you‟re looking for an amusing story to add to a presentation. Koji Fujii who in 2003 marketed little pieces of gold-plated excrement as lucky charms. It‟s absolutely crammed with anecdotes. He sold over 2 Email Address: editor@anecdotage. there‟s a useful search button that allows you to fine-tune your search according to a category. When I keyed in “Business”. Fortunately. perhaps more than you‟ll ever need to get to grips with. and amusing stories. Now. partly on the basis that the Japanese word for “poo” (unko) is an anagram of the word for “luck” (koun).Manage. Click.

Click on a link and you get a diagram with individual lists of do‟s and don‟ts. you can build your own personal collection of checklists. Summary of Free Resources:  Checklists on best practice  Good links  Management questionnaire Site Home Address: http://www.beabettermanager.Manage. and Financial Resources. Physical Resources. showing how learning a skill related to levels of performance. there‟s an online questionnaire to find out what your strengths and weaknesses as a manager are. This website is particularly useful for managers in the UK. Lastly. Click. There are also links to local resources around the UK. Learn! 2010 10.managetrainlearn. the checklists from the spinning wheel all link to the relevant National UK Occupational www. Be a Better Manager Solve Problems. Email Address: info@beabettermanager. Click on any of these and you get a selection of Page 16 of 107 Get the MTL Experience! . If you register and log in. In the same way. People. It has 15 questions and delivers immediate feedback. It provides a list of industry sectors with links to their Skills Council. Processes. Achieve Results The first thing you see on the Be a Better Manager website is a spinning wheel that breaks management into 6 key areas. Seize Opportunities. These are: Strategy.

Do You Know Your Reading Speed? If you want to find out how quick you read. and hey presto. but who‟s counting? Summary of Free Resources:  reading test (add /bls/readtest. Site Home Address: http://www. then spare a minute or two for this easy test from Basic Learning Systems Page 17 of 107 Get the MTL Experience! .com Email Address: www. Note where you got to.Manage.managetrainlearn. I made it to 354. Click. For the record. The test is designed to measure your English reading speed which for most people is slightly less than 200 words per minute. All you do is click a start button when you begin to read a passage and then after 20 seconds a pop-up box stops you. Learn! 2010 Basic Learning Systems Inc 11.htm to the site address)  weekly business writing tips. you‟ll find out your reading speed. it doesn‟t exactly test your comprehension. a business communications company run by Gloria Pincu. Of course.basic-learning.

com Email Address: webmail@tomterez. Tom‟s aim is to create better workplaces. Site Home Address: http://www. This is a card of 25 squares on which is printed a buzzword eg “empower”.managetrainlearn. just imagine! One of the fun ideas on this site is Tom‟s set of free buzzword Bingo cards.” Yea. to compete. Imagine the sense of mission and spirit of fun. I‟ll let him take up the story:” Imagine a workplace where everyone is fully engaged. Click. to thrive. Better Workplace Now Free Buzzword Bingo Tom Terez is a man with a mission and this is his website.Manage. Imagine its passion for serving customers. Where people eagerly use their www. Imagine the innovative power of such an organization.html to site address)  difficult dozen help zone  instant feedback report  awful bosses hall of fame  article reprint centre. Just be sure you know what reaction you‟ll get if you suddenly interrupt the chairman‟s speech with cries of “Bingo!” Summary of Free Resources:  buzzword bingo (add /bingo/index. Learn! 2010 12.betterworkplacenow. Where kindness rules. “value-added”. Imagine its ability to attract and retain talent. You simply take this card to your next meeting and see if you can mark 5 buzzwords in a Page 18 of 107 Get the MTL Experience! . Where teamwork comes naturally. “envision”.

learning. and still look at. It‟s the best www. Don has a big German shepherd dog and a smaller companion. definitions of learning Email Address: Page 19 of 107 Get the MTL Experience! . Learn! 2010 Big Dog and Little Dog's Bowl of Biscuits 13. The History of Training Don Clark is the mastermind behind this formidable resource on everything to do with training and learning. By the way. Amongst the goodies are: current training news.nwlink. It‟s a massive resource and a lot of it is original. But the one feature I remember from years ago when I first came across this site. the art and science of leadership. leadership and knowledge. is The History of Training. You‟ll take a journey from Lao Tzu‟s Ancient China via Plato and Socrates in Ancient Greece through medieval guilds to e-learning. Site Home Address: http://www. Summary of Free Resources:  a massive resource on performance. It‟s still as good as ever. and performance management.managetrainlearn.Manage. the learning process. Click. in case you‟re wondering about that title.

So. I learnt how to use my body language at job interviews.bodylanguageexpert. and friendly gesture. Practical Applications. Cue: open Body Language Expert Understanding Body Language and the Signals BodyLanguageExpert contains over 60 articles written by experts who continually update and add new content. Click. relaxed Page 20 of 107 Get the MTL Experience! . There are 7 topic areas: Ask Our www. The Summary of Free Resources:  Articles on all aspects of body language Site Home Address: http://www. Personal Interaction. and The Business World. Learn! 2010 14. Gender Email Address: janem@bodylanguageexpert. in one tour of this site. why mobile phone shop staff don‟t use desks. and how to convey sincerity and warmth with my face and gestures.managetrainlearn. Parenting Advice.

illusions. Then you can view nicely-designed animations which uncover what goes on in your brain. Sound Sequence or Dunk Tank. brain teasers. Email Address: webmaster@positscience. Brain Connection Brain Buzz This is a fabulous site on everything to do with the www. to be honest. Site Home Address: http://brainconnection. Learn! 2010 15. brain games.Manage. Click. There‟s a weekly brain bender to test your knowledge (which I got wrong!). such as why you conceive a word in one part of your brain and utter it from another. a series of articles on things like how we remember and why we forget (I now know exactly where a new face is stored in my head).positscience. the thing that always draws me back to this site is its collection of Brain Teasers. It‟s like a couple of hours doing press-ups down the brain gym! Summary of Free Resources:  articles. You‟ll learn curious facts such as why we have to scratch an itch and why phone numbers in America are 7 digits long. You can play Bumper Cows. A to Z glossary  animations  free half hour online Page 21 of 107 Get the MTL Experience! .managetrainlearn. and a set of 29 images that dissect the brain as if you were there with a scalpel! But.

And templates of resignation letters. Business Balls Great Balls of Fire This is Alan Chapman‟s mega site. So just go and enjoy it! Summary of Free Resources:  teambuilding activities. There‟s a fun test that Alan calls “Big Boys Test” where you have to insert the names of cars into a story. Site Home Address: http://www. It‟s absolutely huge and covers everything you could ever need on training.managetrainlearn. But while others charge for a fraction of what‟s here. and Aesop‟s fables. McGregor and McLelland. this is all free. It even has a graphology test. the tree swing www. Where Alan got the time from to produce all this beats me. Click. time management Page 22 of 107 Get the MTL Experience! . and not so familiar. appraisal forms. a glossary of training terms.businessballs. feedback forms. Learn! 2010 16. Shall I go on? I‟ve barely scratched the surface.Manage. models like those from Maslow. exercises and icebreakers  motivational and amusing posters  file tools and materials  Email Address: ac@alanchapman. management and business. It has all the familiar. explaining how to read personality from your handwriting. induction training checklists. multiple intelligence tests  training models  and much more too numerous to mention. quizzes.

Manage. Learn! 2010 17. Government. Call Centre. Presentations. Click. Take them while they‟re on offer! Summary of Free Resources:  free video previews  newsletter tips  free magazine subscriptions  management articles. and Transportation. Internet. It comes from Business Training Media who offer onsite courses and a big catalogue of training materials. as well as in categories such as Email Address: www. A specific area like the Internet offers 33 different publications ranging from Application Development Trends to eWeek and HP World Magazine. Corporate Meetings and Incentives. The free professional trade magazines on offer include: Human Resource Executive. and The Deal. Business Marketing Free Magazine Subscriptions Here‟s a free offer of trade magazines in both professional subject areas like Human Resources and Sales and Page 23 of 107 Get the MTL Experience! .managetrainlearn. Site Home Address: http://www.

Learn! 2010 18. Yet there is one hidden area of cost which has rarely been addressed: Page 24 of 107 Get the MTL Experience! . a Make It Simple poster. The only way to deal with it is to focus more effort on simplicity. a busy manager‟s complexity audit. This is what David says: “Cost reduction has been a central focus in most businesses for many years Click.” When you register here you get a free toolkit including a meeting planner. Complexity imposes its price on organizations as a whole and on each individual within them: managers and staff and even Email Address: www.businesssimplification. Summary of Free Resources:  E-book called “Success with Simplicity”  toolkit of materials  monthly e-zine. Site Home Address: http://www.managetrainlearn. Business Simplification Simple Really This is Australian David Brewster‟s site devoted to ways of simplifying and a set of paperclip templates to keep the campaign fresh in your mind.

and thirdly a teacher who loves to pass on the aha‟s of what he knows.changingminds. Well done! Summary of Free Resources:  forum  blog (with nice references to his family and friends)  huge collection of disciplines. David apologises that his creations are done in his spare time. Believe. improvement encyclopaedia. No need to apologise. second. an engineer who needs to connect theory to practice.managetrainlearn. Changing Minds How We Change What Others Think. principles. In David‟s own words. Click. he is first a learning junkie.Manage. They probably account for over 3500 web pages of industrialstrength knowledge. creating minds. David Page 25 of 107 Get the MTL Experience! . and business articles. and Email Address: contactus@changingminds. Learn! 2010 19. techniques. Site Home Address: www. He‟s compiled a huge resource of interconnected websites covering the whole gamut of learning models and theories. David. Feel and Do I am full of admiration for the author of this site. quality toolbook. The sites include: changing minds. You‟re what the web‟s all about. hooked on the thrill of discovery.

Manage. and Sales/ Page 26 of 107 Get the MTL Experience! . Site Home Address: http://www. and Jobs. As Sidhartha says. It‟s the brainchild of Sidhartha Roy who founded the network back in May 2004 with the sole mission of helping improve organisational business management. Each is a goldmine of information. General. use it well!” Summary of Free Resources:  massive network of management. Citehr Improving Organisations The CiteMan network is one of my favourite resources.managetrainlearn. HR. One of the beauties of the network is that it allows exchanges of real-world business situations rather than just straight theory. There are 7 networks – Finance. Legal. “everything is available to everyone at no charge. Operations. ideas and resources. The network now has hundreds of thousands of members from India where it is based to every corner of the www. Learn! 2010 20. Email Address: info@citehr. When I last looked there were over 50.000 downloadable resources.

com Page 27 of 107 Get the MTL Experience! www. One exercise you can do on your computer screen is to identify your top 10 personal strengths from a long list.coaching2grow. and Influencing a tough boss.managetrainlearn. As you work your way through the topics. you can make notes on your thoughts and plans in a Personal Growth Workbook. You can use it as a standalone coaching tool or as a supplement to working with a live coach. Working with difficult colleagues. Why employ a coach when you can do it all yourself? Summary of Free Resources:  Personal growth workbook  Strengths inventory  18 sets of quizzes Site Home Address: http://www. Managing yourself better. Click. Learn! 2010 Email Address: info@coaching2grow. Coaching2grow Online Executive Coaching for Managers Coaching2Grow is an online coaching resource for managers. Coaching2Grow covers most of the topics and issues that managers discuss with coaches including: Leading others. They range from Feedback to Musts and Shoulds and Enemy No 1. There are also 18 self-assessment quizzes to assess your own performance and suggest areas for change.

Learn! 2010 22. articles and resources to help improve customer service worldwide!” It‟s an e-magazine for Customer Service www. such as Customer Service Job Descriptions. There‟s one of the biggest lists of customer service articles I‟ve seen. There are tons of great information on this site. Email Address: info@customerservicemanager. and that lengthy waiting times are still the top frustration of customers. Surveys. and Scorecards. Page 28 of 107 Get the MTL Experience! .customerservicemanager.Manage. Summary of Free Resources:  Magazine subscriptions  Articles on customer service  Service topics Site Home Address: http://www. there‟s a great free magazine and technical document subscription service with 16 products offered. I learned that the average European consumer spends 2 hours 3 minutes a week dealing with customer services. that people in Poland are the most satisfied with customer service. In a short visit. Customer Service Manager Are You Being Served? Customer Service Manager describes itself as “the web‟s leading community for customer service professionals – bringing you news. And a series of useful aids.managetrainlearn. Click. What else? Well.

you‟ll find 16 free previews of the videos. it‟s a smashing site run by Nancy Friedman. perhaps? No.servicetraining. who‟s put together a library of video programmes on customer service. to the point. They‟re all hard-hitting. Page 29 of 107 Get the MTL Experience! . On the link below. and “From Curt to Courteous”. Where you come when you‟re sick of customers. and expertly presented by Nancy herself. Learn! 2010 www.Manage. See Results Tomorrow This is the Telephone Doctor or Customer Service Training site. Site Home Address: http://www. Customer Service Training Deliver Today. Amongst my favourites are: “Exploring the Rudeness Matrix”. “Five Forbidden Phrases”. Summary of Free Resources:  newsletter  video previews. Email Address: info@telephonedoctor.

com www. Click. Here‟s an example of what you‟ll face in one of the set." There are 10 statements with which you strongly disagree. pop over there). ranging from Your Anger profile.discovery.Manage. you can succeed no matter what”. "A locus of control orientation is a belief about whether the outcomes of our actions are contingent on what we do (internal control orientation) or on events outside our personal control (external control orientation). Site Home Address: http://health. the Locus of Control and Arbitration test. through Communications Skills. Learn! 2010 24. or strongly Page 30 of 107 Get the MTL Experience! . partially agree/disagree. here‟s a true feast. Discovery Health Channel A Test of Your Communications Skills If you‟re into self-assessments. so if you want more of the same. The preamble explains: This test assesses your locus of control orientation and your attribution style. (They‟re all taken from the Queendom site. agree. disagree. The first statement is: “Heredity determines most of a person‟s personality” and the last one is: “If you set realistic goals. Procrastination and Type “A” Personality tests. You can get 31 free Basic Personality tests on this site.managetrainlearn. to Perfectionism. Now off you go! Summary of Free Resources:  free personality tests.html Email Address: info@discovery.

All this should put you in your accountant‟s good books! Summary of Free Resources:  free bookkeeping course  links to free financial software. so a good free course on all things accounting is right up my street.Manage. There are 7 lessons in the www. and many more. There‟s another great free service that Dave offers: links to free business software. As well as viewing this free course.dwmbeancounter. Site Home Address: http://www. DWM Beancounter We Count While You Manage I‟m a bit of a duffer where accounts are concerned (thank goodness for a good accountant!). reassuring and conversational style. Big E-Z‟s free trial version. Dave Marshall‟s Bookkeeping course fits the bill nicely. Click. Learn! 2010 25. Checkmate Page 31 of 107 Get the MTL Experience! . Onestep Accounting.managetrainlearn. I don‟t feel I‟m being talked down to and there‟s no Email Address: info@dwmbeancounter. and Financial Statements. Lazy8 Ledger. and Merchandise Inventory) as a guest and get the first lessons free. you can also sign up for Dave‟s other courses (eg Special Journals. The General Ledger and Journals. covering stuff like Debits and Credits. You‟ll find links to the Open Office suite of programmes. Acemoney Lite. Payroll. He has a nice friendly.

easytraining. and it‟s a unique learning experience. Click. it‟s a great template for a superb presentation.Manage.managetrainlearn. (Lavenson was president and chief executive of the prestigious Plaza Hotel in New York). Prepare then to be captivated by a wonderful presentation from James Lavenson to the American Marketing Association that fits neither of these Email Address: info@easytraining. or the www. (check out the almost imperceptible presentation techniques that are used). as in the annual statement to the board. It works on many levels. It‟s an astonishing testimony to an inspiring Page 32 of 107 Get the MTL Experience! . as in the awards presentation or retirement bash. (You guessed: I like it!) Just read it. And You Think Strawberries Are For Eating! Most management speeches tend to fall into two types: the formal ritual. Site Home Address: http://www. And just hope that you have a leader who can similarly rise to the occasion next time he or she is in front of a microphone! Summary of Free Resources:  articles  customer service presentation script. Learn! 2010 Easy Training 26. It‟ll have you smiling to yourself one minute and nodding in agreement the next.

com Email Address: zev@empoweringmessages. cartoons. Click.empoweringmessages. there‟s no hope for you! Summary of Free Resources:  audio messages. if that doesn‟t brighten your www. and some really inspiring articles. Learn! 2010 Empowering Messages 27. Site Home Address: http://www. You‟ll be able to listen to Jack Canfield on “The Power of Studying Success”.managetrainlearn. Now. Free Empowerment Chats This is an uplifting site that should put you in a good mood. There are empowering Page 33 of 107 Get the MTL Experience! . Lisa Jimenez on “The Power of Conquering Your Fear” and Greg Reid on “The Power of Now”.Manage. a huge collection of positive news stories. It‟s all about empowerment (aka positivity). But what is a bit special about this site is the collection of 83 empowering audio messages from some of the top positivity speakers in the USA.

There are ideas galore on what kind of business to make money in.Manage. And there‟s a hand-holding guide to managing and growing your Email Address: feedback@entrepreneur. there‟s heaps of it here. from raising money to taking time off. features. there‟s everything you could possibly need to know on starting a business. and magazine. Site Home Address: Page 34 of 107 Get the MTL Experience! . from home-based businesses to franchises. For a start. it‟s aimed at start-up and home-based businesses and if it‟s advice you‟re www.managetrainlearn. there‟s an A to Z encyclopaedia of small business terms. As if all that weren‟t enough. Learn! 2010 28. As the title implies. Click.entrepreneur. Now all you have to do is count your first million! Summary of Free Resources:  newsletters  business tools  calculators  an A to Z of small business terms  topics. from finding an attorney to engaging new staff. Entrepreneur Make It Big In Business The Entrepreneur website is the shop window for the Entrepreneur magazine which is an American magazine sold off line from most bookstalls and booksellers.

training. you‟ll find a treasure-trove of resources for entrepreneurs. Learn! 2010 29. Evan Carmichael Motivation and Strategies for Entrepreneurs If you‟re an entrepreneur looking for help.Manage. Site Home Address: http://www. www. On this site. At the start of the year. Click. Summary of Free Resources:  Videos on famous entrepreneurs eg Steve Jobs  Blog network  Template downloads. Evan Carmichael is a Toronto-based entrepreneur who has his own communications Page 35 of 107 Get the MTL Experience! . there were 348 items. eg Partner Questionnaire  Tools and guides  Entrepreneur advice  Free downloads. and a page of unique resources supplied by contributing experts. These include videos. this is the site for you. including Creating a Mission Statement to Maslow for Entrepreneurs to Start Up Capital Strategies. and advice. He succeeded at the early age of 19 with his own software company and now his passion is to pass his secrets on to others.evancarmichael. bios of famous entrepreneurs. Email Address: info@evancarmichael.managetrainlearn.

Learn! 2010 30.You’ve Got To Be Kidding This is Peter Barron Starks‟ site. If these gambits don‟t turn you into a powerful deal-maker. It‟s not hard to see why. which he calls: “your premier resource for sharpening your negotiating skills”.managetrainlearn.everyonenegotiates. There are lots of free resources here on negotiating. a monthly newsletter. Everyone Negotiates YIKES . and incisive articles. Click. Site Home Address: http://www. newsletters and collection of negotiation gambits  negotiating style self-assessment. I‟ll eat my Page 36 of 107 Get the MTL Experience! .Manage. or “Appealing to Mother Teresa” which is a cunning message for help that only a hard-hearted person could refuse. for instance. Summary of Free Resources:  Email Address: info@pbsconsulting. They‟ll catch your attention too because they‟re very much to the point and www. Who. including a test of your negotiating style. would forget “YIKES You‟ve Got to be Kidding” which is about expressing surprise to your opponent. But what caught my eye was his list of over 60 short sharp negotiating gambits.

com Page 37 of 107 Get the MTL Experience! . After the first part which is an Introduction.executivecoachingstudio. followed by “Understanding Others” and ending up with “Seeking Good Counsel”. newsletter  email course for executives. One of the free goodies on offer is a 5part email course called “The Top 5 Secrets of the Most Successful Executives”. The 5 parts arrive in succession in your email box and because of Sean‟s laid-back. Site Home Address: http://www. friendly style are easy to read and easy to absorb.Manage. Learn! 2010 www. Executive Coaching Studio Free E-Course for Executives This is an executive coaching website run by Sean Email Address: sean@executivecoachingstudio. then “Great Communication Skills are Part of the Top Executive‟s Armoury”. Beats those long journeys to training courses! Summary of Free Resources:  articles. you get “Making Things Happen”.managetrainlearn. Click.

Its main feature is a guide to business culture when negotiating in 49 different countries. this site is an essential companion to your airline Page 38 of 107 Get the MTL Experience! .com Email Address: info@executiveplanet. you‟ll get advice from an expert along with facts about laws. entertaining.Manage. suitcase. meaning you can register and update articles. Summary of Free Resources:  Details of how to communicate in 49 different countries from Argentina to Yemen. The site works like a www. and hotel booking.managetrainlearn. and etiquette. For each country. making appointments.executiveplanet. culture. Executive Planet Cross-cultural Training If you do business around the world. what to wear. Click. you get advice on: negotiating tactics. Site Home Address: http://www. and conversational do‟s and don‟ts. Learn! 2010 32. how to address people. Plus for each country.

managetrainlearn. Communication. In the Self-Improvement section. In the business Page 39 of 107 Get the MTL Experience! .com Email Address: info@ezinearticles. The list just goes on and on. Teambuilding. you‟ll find Leadership. And over 25. Learn! 2010 33. the best article directory by far is Ezine Articles. www. See you in a couple of hours‟ time! Summary of Free Resources:  massive article directory.000 articles (and probably growing all the time).ezinearticles. Presentation. there are all the categories you could wish for if you are looking to extend or update your knowledge. and Top 10 Tips. Goal Setting. run by Christopher Knight. It has over 100. Change Management. and Creativity. I‟ve spent many a valuable hour or two here and come away with ideas that would make my head burst. Here are a couple of statistics. Site Home Address: http://www. Click. Time Management. What makes Ezine Articles the best of a big bunch is that it doesn‟t just allow anyone to stick any article on its site.Manage. Motivation. It reviews everything that it archives which means you‟ll get only good stuff. including: Customer Service. This site is mind-bogglingly massive. For me. Coaching.000 authors (also probably growing all the time). Ezine Articles Ezine Articles for Authors I had to include an article directory in this compilation simply because of the huge amount of material you‟ll find on any one of these sites.

you can subscribe to some very useful newsletters. Fast Company How Smart People Work Fast Company is one of the original business information websites. Click. of course.Manage. which is a weekly roundup from the Web. Essentially. and a series of slide shows which includes: Six Jobs That Won‟t Exist in 2016 (I‟m OK. Site Home Address: http://www. Learn! 2010 Page 40 of 107 Get the MTL Experience! . For those of us too busy to spend every day surfing. a directory of businesses in your area (States only unfortunately). I first came across it many years ago when the Internet was still relatively small and it‟s nice to report that it‟s still going strong. Fast Company is a monthly business print magazine that you can subscribe Email Address: www. Summary of Free Resources:  newsletters  tools you can use  the corporate shrink agony aunt  portraits of the future  slide shows. The one I like most is Fast Take. But that‟s nowhere near all they do. All in all.fastcompany. You can also browse their massive archive of past copies. Then. But on the site you can see the current edition for free and read selected articles. For a start. there‟s the Fast 50 which are 50 portraits of businesses that are writing the history of the future. a fast feast. mine‟s not there) and Top 10 Bosses From Hell.

Learn! 2010 As an example. this is what I did. Fenman Your One-Stop Shop For All Your Training Needs Fenman is a UK company with a long and successful record of creating training resources for management and personal development. The beauty of this site is that you can access all Fenman‟s offline products and at the same time instantly download free Page 41 of 107 Get the MTL Experience! .Manage. That took me to a page with 8 big products of which I was able to download samples from 4. Fenman! Summary of Free Resources:  huge range of training products with many free www. called Danger – Talent Zombies! Thank you. There‟s so much information that if you downloaded everything that‟s available. and an exercise on identifying employees with As a result I had free access to over 70 pages of really excellent material including an exercise on Tackling Bullying. you‟d have a huge library of valuable material. How to run an Assessment Centre. They are now a formidable presence on the Web.managetrainlearn. I clicked on just one of their 25 categories. Site Home Address: http://www. an Induction Email Address: service@fenman. Selection and Induction. Recruitment. Click.

com Email Address: rbenson@firststepstraining. Site Home Address: http://www. Learn! 2010 36. how about “The Great Mississippi Lizard Egg” or “Moonball” or “Wampum” ? Even the names are original. www. Summary of Free Resources:  team games  performance builders webcasts  free training activities  team effectiveness questionnaire. First Steps Training Put Life Back Into Your Employees I‟m a sucker for new team games and I‟ve included this site because many of the free activities listed here I‟d never come across before.Manage. Incidentally. Just pop on over and try them for Page 42 of 107 Get the MTL Experience! . First Steps Training also provides a (paid) service where they will email you an exercise within 3 days to suit any specification you give them.managetrainlearn. I won‟t tell you what you have to do in these games (they‟re far too complicated). For example.

Great fun! Could this be the way our kids really will learn? Summary of Free Resources:  samples of Flash-based training games.games2train. Quiz shows. and Phone games. and design makes you really believe you‟re on a TV quiz show. I scored quite well and I certainly Email Address: info@games2train. Games2Train Serious Training In a Game Environment Wouldn‟t it be fantastic if we could get kids to be so enthralled with learning that they missed mealtimes. The questions are the usual range of multiple choice and true or false but the graphics. audio. Multiplayer games. Site Home Address: http://www. Learn! 2010 37. I then got to choose who I wanted to be and who to play against and the game started. There are 6 categories of games: Video games.managetrainlearn. Click. You can try out all of the categories if you have Flash installed. TV and other distractions? That‟s the aim of Marc Prensky who‟s authored a book along these lines called “Don‟t Bother Me Mom – I‟m Learning” and has created this website where the main form of training is playing games. Certification Page 43 of 107 Get the MTL Experience! .Manage. I gave Quiz show a go and chose Sexual Harassment as my subject. Flash games.

Get More Done A Free Time Tabulator In case you don‟t know what a time tabulator is. In addition to the time tabulator. you can see a pie chart of how well you do compared to others. to family. of course. if you‟ve got the time to read them! Summary of Free Resources:  time tabulator  quotes. When you‟ve allocated your weekly Page 44 of 107 Get the MTL Experience! .com Email Address: mark@getmoredone. the site offers 10 time tamer tips. Learn! 2010 38. here‟s one from Pace Productivity.Manage. Click. sleep and TV and so on. and interesting time management www. That‟s. Site Home Address: http://www.getmoredone. tips. You can also enter your ideal profile to see where you want to be. some research into the top time wasters.managetrainlearn. It‟s a way of working out how much time you spend on the 11 main areas of your life: from employment. and research on time management.

Are These the Greatest Ever Business Leaders? Here‟s a run-down of 1000 of the greatest American business leaders of the 20th century. Gilbert Colgate. Did you know. but most people will recognize people like Elizabeth Arden.managetrainlearn. that Thomas Watson of IBM brought out the company‟s first computer as early as 1952? Or that Henry J.html Email Address: news@hbs. There are brief but fascinating bios of each leader. Learn! 2010 Harvard Business School Page 45 of 107 Get the MTL Experience! . Heinz started peddling his family‟s home-grown produce at the age of 8? Work hard and you might be in next century‟s list! Summary of Free Resources:  biographies of 1000 business leaders.hbs.Manage. For non-Americans. there will be some unfamiliar names on the www. Click. Site Home Address: http://www. and Hugh Hefner. for example. Clarence Birdseye.

mackay.Manage. Or “Some squares are really sharp”. Learn! 2010 Email Address: Page 46 of 107 Get the MTL Experience! . Enjoy! Summary of Free Resources:  management articles. the headings of these articles are immediately grabbable. Finally. Yep. Or how about “Say thanks before it‟s just a memory”. You just have to read his stuff. I reckon you‟ll learn a lot from this site. And he packs a big message in the shortest possible space. Click. Many of these articles kick off with fascinating stories of successful business leaders or managers. There‟s “The heart of education is the education of the heart”. (Harvey knows we‟re all curious deep down). And then he draws some universal truths out of these stories that help us take home the message. he‟s just a great writer. If you want to know what I mean. For a start. But I keep a special place for Harvey Mackay.managetrainlearn. Then there‟s the content. just like the titles of his books (one of which “Swim With the Sharks Without Being Eaten Alive” is behind our sub-heading above). It‟s just that he tells such a good story. read the articles on this www. Harvey Mackay Survive A Swim With the Sharks There aren‟t too many gurus in this list of the top 100 Management and Personal Development websites. Site Home Address: http://www.

Scott is still young. launched his own interactive TV. you should create fans. and has made a brand out of a nametag. but he has already written 7 books.managetrainlearn. (Apparently. And then I realised that this isn‟t true. It underlies his Hello. Here you‟ll find what must be the biggest selection of articles related to Approachability www. Hello. Another is his comfort around using modern technology to build customer relations. Click. He‟s already got a great present! OK. take a look at his other video site and consultancy site.hellomynameisscott. If you can‟t get enough of Scott on this site. Learn! 2010 41. has a suite of websites. I was going to say that a great future awaits Scott Ginsberg. My Name is Scott website. Many of Scott‟s themes really chime with me. My Name Is Scott Stick Yourself Out There In my review of this site.) The theme behind Scott‟s ideas is Approachability. he also has a nametag tattooed on his Page 47 of 107 Get the MTL Experience! . One of them is the idea that you shouldn‟t create Email Address: scott@hellomynameisscott.Manage. is a regular columnist. Summary of Free Resources:  Over 700 articles on making an impact Site Home Address: http://www. There are over 700 of them.

forum. Click. a range of audits. Site Home Address: http://www. news and jobs) are a wide set of personality tests. Wherever you are. thinking skills to job satisfaction) and some general knowledge Page 48 of 107 Get the MTL Experience! . links. Learn! 2010 Email Address: query@humanlinks.managetrainlearn. use it. a wide range of managerial tests (eg Manager in a Fix). Summary of Free Resources:  management articles  tests  forum. (from training needs to climate. Human Links The Only Indian Portal On HR Development This is a lovely Indian website that provides a wide range of services for human resource professionals. Amongst the many free goodies on offer here (along with the articles.humanlinks.

Throughout the Page 49 of 107 Get the MTL Experience! .com Email Address: info@humanresources. On the way they tackle Human Resources with guide Susan Heathfield.Manage. you‟ll find topics on Change Management. Employee Recognition.about. checklists and forms  Interview tips  Job descriptions  Free email classes. Click. Site Home Address: http://humanresources.about. Summary of Free Resources:  Learning style profile  Free policy samples. Learn! 2010 Human Resources About… 43. and the latest updates. To help you through this wealth of material. About – as the name suggests – is a multi-channel site that gives you an encyclopaedic tour of a wide range of topics. Susan takes you through 4 main areas: HR Basics.managetrainlearn. Motivation. Free Learning Styles Test If you haven‟t yet become acquainted with the About concept. here including “Recruit and Hire the Best”. then you‟re in for a great treat. there are free 5-week email classes. They start with 19th Century History and end up with Zoology. the “must reads”. there are links to the most popular sections. Employing People. Communications. and Success at www. and Teambuilding. As with all About sites. Management/Leadership. Performance Management. Managing People.

Institute of Silly and Meaningless Sayings Bullshine Generator Here‟s some light relief. There‟s a coat of arms (motto: Back to Quo Vadis). Learn! 2010 44. It‟s the website of the Institute of Silly and Meaningless Sayings (author unknown but probably someone by the name of R Pottinger!) Part of the spoof is that it is set up as a legitimate institute and thus lampoons some professional institutes that take themselves far too seriously. but great Page 50 of 107 Get the MTL Experience! . black-spotted pigeonfoot!” Odd. my favourite bullshine phrase: “Has anyone seen my random data-stream analyser?”. ISMS Babel translator  carparktivity stickers. a list of hilarious workplace clichés. Site Home Address: http://www. albeit with a serious purpose. you can become a member of the institute and learn about the institute‟s history and purpose. a way to curse colleagues using pirate-speak (I kid you not!) and a Babel translator telling you what various professional people really mean behind the words they say. For a flavour of each of these. For example. Summary of Free Resources:  bullshine generator. here‟s my favourite cliché: “He was in and out like a yo-yo” roll of honour and list of “bored” members.managetrainlearn.htm Email Address: Isms2002@btinternet. The purpose of all this fun is to highlight some of the silly things we do and say in the workplace.Manage. Click. a Bullshine generator for producing management speak. thou plump. and my favourite pirate curse: “What care I. ISMS curser. There‟s a swipe at management www. Email Address: comments@leadershipnow. Site Home Address: http://www. Click. This is a series of short one-minute reads on leadership subjects. They include: “Thirteen Mistakes of Leadership” and “First Class Noticers”.Manage. For a start. Take a daily dip. But there are 2 features that make this site just a little bit Page 51 of 107 Get the MTL Experience! .com www. Leadership Now Building A Community of Leaders There are a number of familiar features on this site such as leadership quotes. there‟s a feature called Leadership Minute.leadershipnow. Summary of Free Resources:  leadership articles  newsletter  book excerpts. articles and a newsletter. They include: Brian Tracy‟s “The 100 Absolutely Unbreakable Laws of Business Success” and Blaine McCormick‟s “Ben Franklin‟s 12 Rules of Management”. Learn! 2010 45. The other valuable feature is a reading room where you can read excerpts from some of the best management books around.

Manage, Click, Learn! 2010


Leadership Tools

A Free Thank you Here‟s something free that nobody else offers! An ecard message service for team members who‟ve done a good job or who need cheering up on a tough assignment. This site gives you 20 e-cards to choose from. There‟s one on Achievement, Integrity, Great Job, down to Well Done. All you have to do is jot down who you want to send the card to with your message, and bingo! off goes the card. It might be a bit cheesy for some, but there‟s no excuse any more for not letting your people know how much you appreciate them! Make sure you check out all the other free items on this site, such as a free copy of Oliver Swett Marden‟s success book, “Pushing To The Front”, interviews with top leaders, e-zine, and a range of leadership tools. Summary of Free Resources:  success e-book  tools for leaders, eg business planning toolkit  coaching course  articles and quotes  teambuilding exercises  ecards. Site Home Address: Email Address:

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Valuing Leadership This is a very useful site. It‟s been put together by Mick Yates and is built around the idea of 4 E‟s of leadership: Envision, Enable, Empower, and Energize. You can watch various slide shows explaining this framework and learn how they apply to 5 leaders of the 20th century, including Gandhi and Pope John XXIII. On top of all this, there are 300 themed articles on leadership, 350 links, 200 magazine features, 400 book references, and 500 quotations. Now that should keep you quiet for a few days! Summary of Free Resources:  slide shows  leadership self-assessment  leadership articles  quotations  book references. Site Home Address: Email Address:

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Lessons in Lifemanship

A Course in Lifemanship This is an interesting site in which Bryan Bell attempts to explore what the meaning of lifemanship is. Bryan says that Lifemanship is like seamanship. Just as seamanship is defined as the ability to navigate the seas, so lifemanship is about navigating human relationships. It‟s about getting the skills that strengthen our relationships, making them more enjoyable for us and avoiding the self-defeating actions which make life a struggle. The course is split into 7 parts, including: How to improve relationships; how to get a job; how to find potential employees; and how to share success and motivation. It‟s like a compass to sail the seas of life (groan!). Summary of Free Resources:  online course. Site Home Address: Email Address:

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to Z. Volunteers. And of course when you go elsewhere you have other links to explore.managetrainlearn. Site Home Address: http://www. the work of one Email Address: jalnes@mapfornonprofits. I was astounded then and still am now. highly integrated library of management material”. Carter McNamara. Summary of Free Resources:  encyclopaedia of management. It‟s an amazing Page 55 of 107 Get the MTL Experience! . well V. Click. it has a bias towards non-profit organisations. Learn! 2010 49. Management Help Free Management Library I first came across this website some years ago when there was little else on management development on the web. to General Resources and Related Library Links. There doesn‟t appear to be anything left www. It covers everything in business from A. You start with an introduction and a set of links to outside sites. Then you move through Icebreakers and Group Matters. a true management help. say Group Skills. Carter calls the site a “complete. Advertising and Promotion. It‟s a real web of information. (By the way.Manage. And it‟s hard to argue with that.) Let‟s see what happens when you explore one topic.

there‟s a massive collection of articles in the Knowledge Bank. Culture. As a bonus. To Manage Divine”) and hand it out to your delegates on your next training course. For devilment. business schools. Manager Wise To Work is Human. There are also links to universities. and employment law sites around the world. Site Home Address: http://www. management publications. neatly categorised into sections such as Coaching. Learn! 2010 50.Manage. such as “Climbing the Mountain on your Terms” and “Feedback is the Breakfast of Champions”.managerwise. Where to begin? Well. To Manage Divine This is nothing short of a management supersite.managetrainlearn. The one I checked on Motivation has some really well-chosen subjects. www. Summary of Free Resources:  massive collection of management articles  glossary of management terms. Click. Then there‟s an A to Z glossary of management Email Address: admin@managerwise. I selected “Q” and got “Quick Ratio” and “Quality of Work”. Motivation and so Page 56 of 107 Get the MTL Experience! . portals. you can buy the T-shirt with that slogan on (“To Work Is Human.

Step-by-Step pocketbook guides. Thinking Skills. including E-learning courses. To help you and your organisation learn these skills. ManageTrainLearn (MTL) focuses on the 20 skills that you need for professional and personal success in the 21st Email Address: eric@managetrainlearn. ManageTrainLearn Free Software Downloads I hope you‟ll forgive this bit of self-indulgence since this is our site. Click. Time Management and Training Skills. They range from Appraisal and Assertiveness to Page 57 of 107 Get the MTL Experience! . MTL provides a range of online products. 1-day Course Plans.Manage. You can download free evaluation versions of all these products from the site and enjoy them without limit at your leisure.managetrainlearn. Learn! 2010 51.managetrainlearn. Site Home Address: http://www. Summary of Free Resources:  software downloads  prize quiz  newsletter  articles on management and development. and a library of free www. Manuals for Trainers.

the two available were: A Meditation for Centering which lasted 12 minutes and Your Source of Abundance which lasted 27 minutes.mhmail.managetrainlearn. the best bit Email Address: mhmail@earthlink. Peace and prosperity be with you! Summary of Free Resources:  daily affirmation  3-monthly e-zines  online guided meditations. it‟s Page 58 of 107 Get the MTL Experience! . Learn! 2010 52. For example. Click.” It‟s a nice way to do some useful self-improvement each day and. and the affirmation for the day was “I act with purposeful awareness of equanimity and balance. Marshall House Your Free Daily Affirmation This site is run by Jeanie Marshall and each month of the year she offers a theme which is then translated into a daily affirmation. Site Home Address: http://www. Other resources on this site include Jeanie‟s guided meditation tapes. the theme was Balance. in the week I checked it www.Manage. When I looked.

managetrainlearn.Manage. This programme shows you how to reach the alpha level of relaxation. Page 59 of 107 Get the MTL Experience! . creative and deep relaxation. founder of the Mind Power System. Site Home Address: http://www. an optimal state of being in which your right and left brains are working together and you are in a state of total. pull creative ideas out of thin air. The free part of the programme is a 9-part email course which is the result of Jose Silva‟s 25-year research into how human beings can reach their full potential. Mind Power System Free Relaxation Programme This is one of the websites of Jose Silva. Learn! 2010 53. Go on.silvaultramindsystem. open up your Email Address: support@silvaultramindsystem. You‟ll learn how to reach deep levels of meditation like a Buddhist monk. this is the site to come to. and accelerate your own healing. you get a free 30-minute mp3 audio programme called “How To Reach The Alpha Level”. If you‟re interested in getting more out of your subconscious mind and reaching a truly relaxed creative state of awareness. www. and discover possibilities you never imagined! Summary of Free Resources:  mp3 relaxation programme  email course.

MindTools.Manage.000 visitors learn the essential skills they need for an excellent Page 60 of 107 Get the MTL Experience! .com helps more than 10.managetrainlearn. Learn! 2010 54.mindtools. Site Home Address: http://www. called Career Excellence Club. Summary of Free Resources:  Free skills-builders  Over 450 articles  140 articles downloadable as an e-book  personal development plan Email Address: info@mindtools. for access to all the materials. instantly available Each year. interviews with experts. Mind Tools Online management and leadership training. There is also a members‟ www. Click. free of charge.000. and develop yourself on an ongoing basis with the Mind Tools‟ popular e-newsletter. Here you can learn hundreds of essential management skills. and a forum.

both in pdf.ocw. the Massachusetts Institute of Technology made newspaper headlines. It‟s up to you how you might use this information. and Communications for Management.Manage. Let‟s take as an example “Practical Leadership”. MIT OpenCourseware Sloan School of Management When it first announced that it was opening up all its course material free to the world. obviously. is the actual lessons. Site Home Address: Email Address: info@ocw. here are the results: MIT Opencourseware. www. It‟s up to you. lecture notes and assignments. Other programmes of interest to managers are: Advanced Managerial Communication. What you don‟t get. Programmes are courses run in any particular Negotiations and Conflict Page 61 of 107 Get the MTL Experience! . You could be a trainer and use the plan as a structure for your own courses. This is how it works. Now you can turn yourself into a MIT graduate! Summary of Free Resources:  online courses  trainer‟s resources. Learn! 2010 55. reading references. Now a few years on. There are some 34 departments ranging from Aeronautics to Writing Studies. Or you could use the references as the basis for your own self-paced learning. What you‟ll get on this course is a syllabus. The most relevant to anyone interested in business is the Sloan School of Management with over 100 programmes. Listening to the Customer.managetrainlearn.

managetrainlearn. Learn! 2010 Page 62 of 107 Get the MTL Experience! . Site Home Address: http://www. When I did this. the free mp3 I got was Bob Proctor and Jim Rohn talking about Goalsetting. mp3motivators Free mp3 programme This site supplies the top audio programmes from the world‟s best personal development speakers.mp3motivators. that‟s not a bad deal! Summary of Free Resources:  motivational mp3s  free copy of As A Man Thinketh by James Allen. Considering what you‟d pay to hear either of these two speakers in person. Click.45 minutes and can be played straight from your PC or an mp3 Email Address: info@mp3motivators. It lasts all of 25.Manage. The free gift offered on the site comes when you recommend the site to a www.

org www. Learn! 2010 57. the different ways to communicate.nsba.Manage. National School Board Association Professional and Leadership Development This site contains a useful professional and leadership programme. Maybe they have something in mind? Summary of Free Resources:  leadership Page 63 of 107 Get the MTL Experience! .html Email Address: itte@nbsa. the lessons have universal appeal to managers and leaders in any organisation. There‟s good stuff on the qualities that make up a leader. Click. and quite a big section on dealing with Although it‟s aimed at school governing bodies. Site Home Address: http://www.managetrainlearn.

All the questions are case studies. Summary of Free Resources:  negotiating skills test. Click.Manage. which is quite Page 64 of 107 Get the MTL Experience! .com Email Address: info@sabonline. How do you approach your client so as to make your meeting as productive as possible?” You have 5 possible options for each answer. Learn! 2010 Negotiation Enterprises 58. After submitting your answers.sabonline. you get the correct versions and a rationale. Site Home Address: http://www. Empowerment Through Negotiation Here‟s a tricky negotiation skills test called “So You Think You Know How To Negotiate?” There are just 7 questions and you‟re given 5 minutes to complete them. The first case is as follows: “A client walks into your office and is exceedingly angry and difficult to talk to.

One feature that took my eye was a page on Outstanding Negotiations in which readers are asked to submit their nominations for the best negotiating performance ever carried out.Manage. in which these two men doubled the size of the USA overnight for the price of $15 million. The first was what John calls the King Solomon Maternal Claims Email Address: editor@negotiatormagazine. Site Home Address: http://www. It‟s absolutely massive. Learn! 2010 Negotiator Magazine Page 65 of 107 Get the MTL Experience! . John Baker. Cheap at twice the price! Summary of Free Resources:  huge database of negotiating material. And it‟s all the work of one man. There‟s no fee so it‟s a resource you can wander around at will. John has compiled everything to do with negotiations ranging from Crisis Negotiation to Gender Negotiation to Salary Negotiation and Travel Negotiation. Click. The second is the Louisiana Purchase by James Monroe and Robert Livingston in 1803. The Most Comprehensive Resource On Negotiating Today This is probably the biggest database of negotiating material on the web. Two entries are currently topping the list.managetrainlearn. in which King Solomon had to choose between two women who claimed to be the mother of a baby www.

Manage, Click, Learn! 2010


New Conversations

The Seven Challenges This is Dennis Rivers‟ site which he calls a cooperative communication skills community. He offers a range of free ebooks, articles and exercises to help visitors communicate more creatively, successfully, and compassionately; to encourage dialogue and resolve conflict; and to build a more co-operative life at home and work. There are 5 free e-books: The Seven Challenges written by Dennis himself. It goes into subjects such as Listening; Expressing yourself clearly; and Focusing on learning. Compassionate Listening by Gene Knudsen Hoffman, which explores how to transform conflict Human Becoming, an anthology of works by David Richo on our journey toward becoming whole and human, (look out for his excellent affirmations on overcoming fear) The Geometry of Dialogue, again by Dennis, which uses mandala-like flow charts to map and facilitate human interaction. Summary of Free Resources:  communication skills e-books  a set of resources on forgiveness, including a bumper sticker. Site Home Address: Email Address:

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Office Diversions

The Productivity Reduction Discovery Centre Don‟t tell your boss the subtitle for this site or he/she will seriously think you‟re wasting your time here. However, if you do get caught, then just quote the subtitle on the home page, which says: “Important survey reveals long-term medical importance of active on-the-job stress reduction”. Because that‟s what this site will do for you: reduce your stress and give your fun hormones a real boost. There are tons of great material here: office jokes galore; lists of phobias; games of concentration; world clockwatching; office pranks; timewasters; 2035 headlines (eg “Ozone created by electric cars now killing millions in 7th largest country in the world, California”); brain twisters, and jigsaw puzzles. When a bit jaded, I‟ve often whiled away a half-hour doing a jigsaw puzzle on this site and come back to my duties refreshed. (Really!) Perhaps the first of the 10 Office Commandments on this site is reason enough to play around here from time to time: “Thou shalt have no other life beside work”! Oh, and in case your boss does catch you looking at this site, there‟s a panic button called Yikes It‟s The Boss which will take you to a page on… well find out for yourself! Summary of Free Resources:  jokes, games, pranks, puzzles on office working  forum  poll  free office clipart. Site Home Address: Email Address:

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Patricia Fripp

Confessions of an Unashamed Relentless SelfPromoter Patricia Fripp is an award-winning coach and speaker, and by her own admission, an unashamed relentless self-promoter. I don‟t mind that because I like her style and tone and enjoy what she offers. For example, she has a huge list of articles covering the whole raft of management and personal development topics. For example, in Presentation skills, she offers “Put Your Audience in the Opening” (good advice); in Marketing Skills, she offers “Power Pitching”; and in Leadership, she offers “Make Your Presentations Fun”. But there‟s more free stuff on this site. There‟s a whole set of videos taken from Patricia‟s presentations. Try “Life is a series of Sales Situations” for starters. Or how about “The Story Behind Awesome Storytelling”. And what better than “Quantum Leap Performance”? You certainly get your money‟s worth here. After all, it‟s free! Summary of Free Resources:  management articles  ezines on public speaking and business  videos of presentations. Site Home Address: Email Address:

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Everything I saw was superbly written and Page 69 of 107 Get the MTL Experience! . then you don‟t need training. A nice touch was also that you can bookmark pages and add your own notes.peoplealchemy. making mistakes. You need answers. using their search facility or just going where the mood takes you. or under pressure (OK. overwhelmed. People Alchemy Turning People into Gold Dust The guys at People Alchemy claim that. Empowerment to Violence and Aggression. just because they want to! Summary of Free Resources:  Trial of a refreshingly different leadership manual Site Home Address: http://www. who isn‟t?).Manage. if you‟re a manager who‟s stuck.managetrainlearn. It‟s a great resource and they offer a Free Trial for 15 days. This enables you to access the full version and wander all over the place. www. Learn! 2010 63. the portal is offered free to Email Address: enquiries@peoplealchemy. and if this wasn‟t enough. Everything possible is included from 360 Degree Assessments to Diversity. Oh. And their answer is their online (and offline if you want) portal of over 100 topics on management with lots of information on each.

the rabbit/duck.htm Email Address: www. Some trainers use the famous “old hag-young queen” Page 70 of 107 Get the MTL Experience! . And you can use them in a wide range of change programmes as great the chances are you‟ve been shown an ambiguous picture showing 2 images which change according to how you look at them. Penn State Psychology What Do You See? If you‟ve ever been on a personal development programme. being rather old. Click. You‟ll find the 3 just mentioned plus other well-known ambiguous illusions such as the Eskimo/Indian chief. Learn! 2010 64.managetrainlearn. some of the links are now dead). And others mix numbers and letters as in the “Is it 13 or B?” picture.psu. Site Home Address: http://psych. Summary of Free Resources:  optical or quick power learning interludes. This site has a huge number of links to different optical illusion sites (though.Manage. and the facing vases/faces. Others use the Necker cube. They‟re fun to play with or just to work out for yourself.

managetrainlearn. Click. then you‟ll love Chuck Gallozzi‟s articles and free e-book “Roadblocks to Happiness” on this site. here‟s the subheading to the article on Wisdom: “Some folks are wise and some otherwise”. Say goodnight. and end up with Wisdom Words and Worry.Manage.personal-development. Site Home Address: http://www. So we start with Abstinence. John-Boy! Summary of Free Resources:  articles and e-book  free My Life Planner Page 71 of 107 Get the MTL Experience! . Learn! 2010 Personal Development 65. Homespun Philosophy If homespun philosophy is your thing (and I have to confess to a certain weakness in this neck of the woods). move on to Change and Complaints. There are nearly 250 articles to choose www. steer right through Learning and Leaders. As an example of the folksy nature of these Email Address: stevemoor@personal-development. neatly arranged in A to Z fashion according to personal development themes. Aaah.

Site Home Address: www. He‟s a coach who says he‟s never worked in his life: what he does couldn‟t be described as work in the conventional sense. Learn! 2010 Page 72 of 107 Get the MTL Experience! . and I also like Philip because the most important stuff on his bio is his Email Address: coach@philiphumbert. One of the best features is Philip‟s newsletters and you can get copies for every month back to 2002.” Philip shares a lot of his philosophy and ideas on this website of his. Summary of Free Resources:  3 e-books  Audio tapes  Hundreds of quips and quotes on personal development  Newsletter archive. I suppose there‟s no better definition of a trainer or coach than when he says: “I love to pass on what I‟ve learned and help others enjoy their own brand of success. Creating Wealth. audio tapes and top 10 lists.Manage. The free goodies include 3 free e-books: Goal-Setting 101. Kodiak. Personal Eco-Systems. Click. He does things that bring him joy and contribute value to others. Oh. Philip Humbert Coaching to Achieve Your Goals and Live Your Dreams Dr Philip Humbert is my kind of guy. and Making Money.

then this site will shower you with great motivational literature. And many more besides. Kahlil Gibran‟s “The Prophet” and Wallace Wattles‟ “The Science of Getting Rich”. there really isn‟t any hope for you! Summary of Free Resources:  self-improvement e-books  positive boost  tests and quizzes  inspirational slide show from Kahlil Gibran  relaxation formula  dictionary of self-affirming quotations.managetrainlearn. All free. a really neat little positive boost trick that only a computer can Email Address: info@positive-club. Emile Coue‟s relaxation formula that‟s a must whenever you‟re feeling down. and a massive dictionary of self-affirming quotations from Abundance through to Youth. In addition. Learn! 2010 67. including some classic self-improvement Page 73 of 107 Get the MTL Experience! . You can get Napoleon Hill‟s “How to Overcome Failure and Achieve Success”. there‟s a lovely relaxing slideshow from Kahlil Gibran. Site Home Address: http://www.Manage.positive-club. Click. a free 7 Eternal Laws www. Positive Club Free Inspirational Books If you‟re really interested in personal selfimprovement. Now if none of these don‟t put you on cloud nine.

Help For All Your Presentation Needs I‟ve seen quite a few sites that teach presentation skills but this is my favourite. There are also quick links to the free Powerpoint viewer and trial version of the real thing. conversational style. Topics include What to Wear and Dealing with Investors. seasonal. Site Home Address: http://www. funerals and retirements. And Page 74 of 107 Get the MTL Experience! . first off. and “The Future of the Pork Sausage Market”. “Ancient Egyptian Mummification”. there‟s some great advice on how to deliver your Email Address: editor2007@presentationhelper. Click. Learn! 2010 Presentation Helper 68. Summary of Free Resources:  Slideshows  Advice from famous presenters  Templates  Speeches  Sound clips. Then there‟s a range of free excellent Powerpoint templates under different headings such as business. a really interesting forum from which you can see some of the presentations people have made such as “The Life of a Potato”. and a template builder. you‟ll find a collection of famous speeches and examples of what to say on special occasions such as weddings.Manage. told in an easy-to-read.presentationhelper. Where to begin? Well.

Theory X and Y. the author Page 75 of 107 Get the MTL Experience! . Summary of Free Resources:  Collection of management models Site Home Address: http://www. www. you can browse the model book. pros and cons. Proven Models Models on the Cat Walk Although Provenmodels is primarily a resource for researchers and students. or the topic. and Fayol‟s 14 Principles of Management. Click. In the top ten of models are favourites like Maslow‟s Hierarchy of Email Address: customer_service@provenmodels. and references. Alternatively. It comprises a collection of 64 models which can be accessed be a search of the model name. The models themselves are displayed graphically with details of their characteristics. Learn! 2010 69. You can add your own comments. it can also be of value to those who want to develop their knowledge of management ideas.managetrainlearn.provenmodels.

com www. In all there are nearly 40 broadcasts in the archive. Learn! 2010 70. Summary of Free Resources:  free podcasts  video segment on “The 8 Things that Billionaires Do”  video excerpt on “Lead Without a Title”  “Extraordinary Leadership” audio programme (60 minutes).managetrainlearn. that‟s the person I‟ll always think he is. These will really motivate you as you walk or drive along. Click. The chief free resource on this site is a collection of audio podcasts. ranging from Lessons on Leadership from U2 to The Five Forms of Wealth to Ambidextrous Leadership and Be A Renaissance Person. Everything he touches seems to turn to gold. Site Home Address: http://www.Manage. Robin Sharma is the ex-lawyer turned motivational speaker who has created a brand out of himself and uses this to promote a wide range of business and personal development Email Address: Page 76 of 107 Get the MTL Experience! .robinsharma. but as the name of his bestselling book. You can‟t help getting infected by Sharma‟s enthusiasm and success aura. Robin Sharma The Monk Who Sold His Ferrari I don‟t believe that Robin Sharma is for one second the monk who sold his Ferrari.

Manage. you‟ll also get a set of 23 articles on power negotiating. He‟s practical. This site will show you Roger in action both on audio and video. Plus. Site Home Address: Page 77 of 107 Get the MTL Experience! . and “Money is not as important as you think”.rdawson. Learn! 2010 71. Click. Email Address: dawsonprod@aol. Roger Dawson You’ll Never Make Money Faster than When You’re Negotiating Roger Dawson was one of the first speakers I ever heard on the subject of Negotiating Skills. “Flinching”. Summary of Free Resources:  audio and video excerpts  articles on negotiating.managetrainlearn. and tells a very good story. including: “Ask For More”.

as if this wasn‟t www. He has reached more than 3 million people with his high-energy and high-content presentations. Learn! 2010 Ron Kaufman Page 78 of 107 Get the MTL Experience! .com Email Address: ron@ronkaufman. a free Customer Service Training Library.Manage. He has two websites: his own at ronkaufman and his customer service college at Up Your Service. There are 2 really creative Powerpoint slideshows called Service With a Smile and Up the Loyalty Ladder which you can download. Uplifting the Power of Service Worldwide Ron Kaufman must surely be the most dynamic advocate of customer service in the world. There are audio presentations with intriguing titles such as “How to make a wrong customer feel right”. Click. Summary of Free Resources:  Videos and audios on customer service  Slideshows  Articles and tips Site Home Address: http://www. There are great videos which will show you why Ron is such a draw when presenting. Both sites will give you access to some of Ron‟s excellent free material.ronkaufman. And.

here are some titles: “Put some fizz in your physiology” (about the state of your body and the state of your mind).Manage. “Wave goodbye to hesitation”. There are over 80 articles here and they are really one of the best introductions I‟ve come across to Page 79 of 107 Get the MTL Experience! . Summary of Free Resources:  articles on NLP  free NLP videos  hypnotic language course  irresistible influence language course and ebook  free 1 year hypnosis course and ebook. Salad Ltd Do What You Love Salad is a UK training company specialising in Neuro-Linguistic Programming (NLP).co. Learn! 2010 73. Click. Site Home Address: http://www. and “Power chunking”.uk www. To get a feel for some of the tips. Signing up to Jamie‟s tips means you get a whole host of NLP-related resources free. They‟ll enhance your communications and make you a stronger Email Address: It‟s run by Jamie Smart who is the author of most of the articles in the tips archive.saladltd.

To start off. Site Home Address: http://www. What makes them really outstanding. Learn! 2010 74. you can follow up on tags (to see related items). Summary of Free Resources:  Free courses from their website  Free monthly competition. They care about effective training and that means listening to their clients and course participants. though. Photoshop. share the topic on your social sites. they offer 13 courses that can be accessed from their website pages. Click. as well as more familiar management courses. they also run a monthly prize competition with the winners receiving a free course. These range from PRINCE2 to Six Page 80 of 107 Get the MTL Experience! . Silicon Beach Training Training that Makes a Difference Silicon Beach Training are a Brighton (UK)-based company that provide both online and offline training. or submit a comment of your own. On each of the topics in their courses. Because they are also promoting their own offline and Social Media. is the range and depth of free resources on their Email Address: www.siliconbeachtraining.

Site Home Address: Page 81 of 107 Get the MTL Experience! . is the wealth of free material on offer. These range from energisers and icebreakers to exercises and teambuilders. games. What makes this more than a training shop. exercises. however.Manage. workbooks. Soft Skills and Personal Development Skills Converged is a great little training shop which provides offthe-shelf content for trainers. Summary of Free Resources:  Free training resources on exercises. Skills Converged Training Material on Productivity. A great giveaway for training and learning. Learn! 2010 75. You get all the instructions along with the item which are usually www.skillsconverged. These include trainer‟s notes. and role plays  Icebreakers  Quiz  Teambuilding games  Free download pack with guidelines and useful materials for running courses. Email Address: support@skillsconverged. all of which can be customised to suit your own particular training needs. Click.managetrainlearn. Email Address: info@stressbusting. Summary of Free Resources:  Articles. and stretching. Click. I liked in particular the idea of “Firebreaks” around your busy day. Stressbusting Wellbeing Solutions for Your Workplace This site has got everything you need to relieve you of stress. Then there is the Stressbusting channel with a variety of short programmes on Learn! 2010 www. or via the type of remedy eg a link to another area or Page 82 of 107 Get the MTL Experience! . There are really interesting articles. advice and tests on stress busting. Send me to the relaxation couch now. Therapies cover 13 remedies from Yoga to Colour Therapy to Shiatsu. The one irresistible feature is the Stress Test which will let you know how vulnerable to stress you are. And the Directory offers a good set of links to more specialised areas. from Dr Roger Henderson. You can hunt for stressbusting ideas either via 12 zones like Workplace Stress and Money and Site Home Address: http://www.

managetrainlearn. and powerwords. Success guaranteed. Summary of Free Resources:  Free CD and MP3 on Robert Stuberg‟s “The Secret”  Free coaching session  Free newsletters.  Massive personal success article directory  Free tour and demo of “Life Organizer”  E-cards to send to your contacts. and I forgot. Plus a demo of a Life Organizer that plans your personal success. Oh. But what about the free resources? Well. www. For a start you can download a free CD and MP3 of “The Secret”. The focus on this entire site is success. Click. then this is the place for you. coaching courses. Then there‟s an amazing article directory. quotes. I think. Plus audio programmes.Manage. Site Home Address: http://www. there‟s a great selection of e-cards that you can send to your contacts too. Success. And email tips. (and who doesn‟t have some kind of desire for their own success?).bz/ Email Address: info@success. these are pretty Page 83 of 107 Get the MTL Experience! .success. Learn! 2010 77. software and videos. to which you can add your own items. developer Robert Stuberg‟s mission can be summed up in this simple statement:”our goal is to help you experience more success!” You‟ll find products from the well-established success authors here such as Jim Rohn and Wayne Dyer. in Your Path to Success If success is important to you in life.

Mental Health. You can access experts in each of these areas. and Lifestyle. including adding an expert page (100 points). or simply daily logging in (5). It is a resource. Self Growth The Online Self-improvement Encyclopaedia Selfgrowth is reputedly one of the largest self-improvement sites on the Internet. Love and Relationships. and a place to learn. and discussion boards. Money and Careers. members can earn user points for all their activity on the site. adding an article (50). instant messaging. you can be featured on the site and offered www. events. Spirituality. The site has 6 areas: Success Skills. blogs. a community. Site Home Address: http://www. you can develop your own member pages and connect to others through chat. sets of articles. As an encouragement to participate. Learn! 2010 78. Health and Fitness. newsletters. It‟s a very well-managed resource and the links alone will set you on a personal development adventure that may take you anywhere.Manage. and products. Page 84 of 107 Get the MTL Experience! . Summary of Free Resources:  A choice of 13 free newsletters  Links to online IQ and EQ tests  Huge directory to specialist sites dealing with self growth  Access to Email Address: webmaster@selfgrowth. As a reward for gathering points. Once you‟ve registered.

Once you‟ve completed the whole set of questions.managetrainlearn. and Maintaining Balance. The great thing about the site. Great fun and highly innovative. I scored highest on Gaining Autonomy which for me was spot-on. Summary of Free Resources:  Demo of Making a Difference workshop Site Home Address: http://www. you get the results which score your responses according to one of the following: Gaining Autonomy. Ensuring Security. Achieving Stretch.Manage. Leading Others. Serving Others. is the link to the Making a Difference workshop. This is a series of 28 questions about your career objectives and values. Being the Expert. Fostering Email Address: info@targetedlearning. Targeted Learning Engaging the Collective Genius of People This is a neat little www. Learn! 2010 Page 85 of 107 Get the MTL Experience! . The assessment now allows you to devise an Action Plan.targetedlearning. it has a landscape website not a down-the-page portrait one. Click. probably because the company is located in Utah. though. And then it uses a mountain background. Here you can sign up and then take a Career Driver‟s Assessment which is a small portion of Lesson Two of the workshop. For a start.

on teamwork.Manage. on assertiveness. Test Café Brain Tests This is one of the best sites around for taking tests. Other free tests include… How Smart Are You? How Smart Are Your Emotions? Are You Left-Brained or Right-Brained? Teamwork Are You A Leader? Are You Organised? Are You Self-Confident? Half-Full or Half-Empty? Are You Assertive? Enneagram Test What Color Is Your Aura? What Kind of Person Are You? OK. Summary of Free Resources:  tests and self-assessments. As an example. there‟s a free Brain test that has 32 questions and will take you 12 minutes to Page 86 of 107 Get the MTL Experience! . on time management. Site Home Address: http://www. You can take them on your IQ. and on your Email Address: info@testcafe. on your career choices. testing.testcafe. www. Learn! 2010 80. Testing.

Manage.thechangeagent. ranging from “Change Is A Many–Splintered Thing” to “When You‟re At the End of Your Rope. Click. You can also listen to Patti talking about some of her work assignments and you can download one of the best pdf brochures I‟ve ever seen. Let Go”. It‟s in the form of a spy www.managetrainlearn. Learn! 2010 81. detect change. The Change Agent Are You A Change Agent or A Change Victim? Patti Hathaway is a consultant who specialises in helping organisations manage Email Address: patti@thechangeagent. That‟s not all. Summary of Free Resources:  articles on change management. in her words. Site Home Address: Page 87 of 107 Get the MTL Experience! . That‟s why she calls herself “the change agent” (get it?) This site is a showcase for her very interesting articles on change. about Patti and her work. or.

theleadershiphub. Click. and one I particularly like. documents and other useful tools to share with the rest of the community. The site is based on Web 2. Disney Email Address: info@theleadershiphub. videos.0 tools with members writing their own leadership diaries. Think MySpace or Facebook for Leaders and you‟re in the right kind of territory – a leadership collaboration and development site that uses social networking principles and tools. Be Entertained. This means that leadership experts and practitioners from all over the world can collaborate with each other. which aims to inspire people with Walt Disney‟s leadership style and show them how to be a “connoisseur of talent”.managetrainlearn. Learn! 2010 82. Some of the groups on the site include: Professional www. Move over Mickey! Summary of Free Resources:  60-second leadership book extracts  Page 88 of 107 Get the MTL Experience! . messaging each other. uploading their own video clips. documents on leadership Site Home Address: http://www. emailing within the platform. blogs.Manage. Be Inspired. The Leadership Hub The World’s Online Leadership Community The Leadership Hub is claimed to be the world‟s first online collaborative leadership development community.

com www. end up with “Z-Chart” and “Zenbara”. “Chumbo Chart”.Manage. Learn! 2010 The Improvement Encyclopedia 83.htm Email Address: contactus@syque. ranging from original Japanese terminology to Six Sigma frameworks. Site Home Address: http://www. and “Fault Tree Analysis” and.” So. Brief Descriptions of Quality Terms and Tools Here is another one of learning junkie David Straker‟s Page 89 of 107 Get the MTL Experience! . if this is your sort of thing. and qualitytools (which you‟ll find elsewhere in this book). creatingminds. you can start with the “A-O Diagram” and journey through “Bell Curve”. This one is “a long list of around 400 items. a companion to changingminds. Summary of Free Resources:  articles on quality and improvement.syque.managetrainlearn. each with a page containing descriptions of tools and terms about improvement and quality. Hats off to David for another amazing encyclopaedic resource.

thelogicofsuccess. direct.Manage. Learn! 2010 The Logic of Success 84. Click. which is summed up as: “never try to win”.com Page 90 of 107 Get the MTL Experience! . through “The Winning Mindset of a True Leader”. They range from “My First Trophy”. (You can see him in action on this site in 4 video excerpts. and ends with “The 10 Steps to Overcoming Public Enemy No 1: Fear”.managetrainlearn. and free e-book on Email Address: www. a bitter-sweet story of how nobody sees you when you really succeed.) What makes the site worth a visit is the special collection of articles on success. newsletter. There are 62 of them and they‟re all written the way Victor speaks: highly personal. Site Home Address: http://www. Motivation with Intelligent Content This is Victor Gonzalez‟s site. Victor is an American motivational speaker who is very entertaining. conversational. Read and be entertained! Summary of Free Resources:  video excerpts  articles. and instructive.

this is as good a place to start as you‟ll find. and other categories that will shoot you off to even more resources elsewhere on the Net. if you ever need to look something up about management. HR. In Email Address: info@reckliesmp. a Knowledgebase. and a Daily Knowledge Page 91 of 107 Get the MTL Experience! .managetrainlearn. Site Home Address: http://www. Learn! 2010 85. Summary of Free Resources:  glossary of management terms  articles galore on management. it has a wonderful glossary. sending you off in all sorts of explorations.Manage. Click. For a start.themanager. Marketing. Which makes this section alone a great research www. Warning: only attempt if you‟ve got an hour or two to spare as you‟ll almost certainly get absorbed in its fascinating meanderings. There are Finance. Then there are links to Publications. The Manager The Knowledge Intermediary “The Manager” is a massive resource focusing on management issues.

com Page 92 of 107 Get the MTL Experience! . Site Home Address: http://www. In addition. and Tina Rowe. The main part of the site is a Question and Answer section in the style of an Agony Aunt column which responds to all sorts of workplace issues. “How Can I Combat Tardiness?” and “I Work With A Jerk!”.com/ Email Address: danvwest@msn. in “Management Without Logic”.com www. Click. Learn! 2010 The Workplace Doctors 86.managetrainlearn. Dear Doc… This is an off-beat work-related website run by William Gorden. Dan West. Hint: prison wins out! Summary of Free Resources:  workplace question and answer  amusing things that managers say. there‟s a very amusing section that includes: some of the crazy things managers say.workplacedoctors. such as “Help! I Can‟t Spel”.Manage. and a comparison between work and prison. Lists to Hang Up at work. Here you‟ll find answers to questions that really bother people at work.

Click.thiagi. TV game shows.managetrainlearn. Learn! 2010 87. puzzles and guides  training resources.  trivia puzzles  email games. Project Life Cycle. Just go and play! Summary of Free Resources:  games. eg on facilitator Email Address: thiagi@thiagi. Thiagi Improving Performance Playfully This is the site of Sivasailam Thiagarajan (or www. and Tic Tac (Noughts and Crosses) “About the World”  a glossary of 66 strategies for improving performance  interactive puzzles. to name just a few. Thiagi was born in Madras (now Chennai) and became an instructional leader devoted to making learning fun. Page 93 of 107 Get the MTL Experience! . Site Home Address: http://www. for short).Manage. And there‟s a lot of free fun training on the site. and e-learning. including…  104 training games from “$20” to “Zoom”  36 interactive lecture styles  webshell games like Hangman.

Heller is the founder of the magazine. Finally. and an update on the world‟s top companies. Learn! 2010 Thinking Managers 88.thinkingmangers. consultants and thinkers in their own right. Management Today and de Bono is one of the world‟s leading authorities on creative Email Address: info@thinkingmanagers. there is a Resources section linking to a big database of other sites and companies. much of it available in the Letter to Thinking Managers newsletter which is free for the first two months. Expand Your Thoughts The two Thinking Managers who edit this site are Robert Heller and Edward de Bono. both outstanding writers. Page 94 of 107 Get the MTL Experience! . Summary of Free Resources:  Management library  Blog watch  Media watch  Links library. Site Home Address: http://www. These include a Guru Watch which follows the latest work on over 70 of the world‟s top management gurus. As you would expect from two such www. a Media Watch which summarises the headlines of the world‟s top business publications. Unusual and original features of the site are various newsfeeds on management topics. there is a wealth of material on this site. There is also a huge library of management material.managetrainlearn.

are you tickled by life? Tickledbylife. Click. will surprise you. anecdotes. discussions. comments and much Page 95 of 107 Get the MTL Experience! .com/index. Cor. inspire you and wow you with a host of free articles. Tickled By Life Productivity and Life Enhancement Does life excite you? Are you blown away by the newness of every moment? Do you tap your creativity to the full? Are you passionate about your goals? Does playfulness come naturally to you? In www. provoke you. games.managetrainlearn.Manage. wish I‟d had an intro like that! Summary of Free Resources:  Terrific collection of “Tickles” (thought-provoking articles)  Poll of the week. Site Home Address: http://tickledbylife. stories. The objective of this site is to enable you to live your life creatively and joyfully in your own way so that you can experience goose bumps of success in all areas of your life. jokes.php/ Email Address: info@tickledbylife. Learn! 2010 89. puzzles.

It‟s printable online reading but if you want to buy the book you can. Click. Tom Antion Wake ‘Em Up Business Presentations. and has some very interesting ideas and techniques. Learn! 2010 Page 96 of 107 Get the MTL Experience! .managetrainlearn. Tom‟s title for the e-book is: “Wake „Em Up!” and the subtitle is “Your A to Y Guide (No ZZZZZs Allowed) to more interesting. Tom Antion is a business speaker who also runs a range of seminars on other topics. Oh. 336 pages long. fun and memorable programs”.htm Email Address: www. If you want to inject more pizzazz into your presentations. On his site you‟ll find a great free ebook on how to keep your audience awake and captivated by your business presentations. and don‟t you think that book cover is kinda snazzy? Summary of Free Resources:  ebook on presentations  free articles on presentations. try it. It‟s huge.Manage. Site Home Address: http://www.

com Email Address: info@tompeters. or the nub of leadership. and more. Plus. the Middle East. There are heaps of stuff here. he shakes up enterprises to re-think what they do. I dreamed of attending one of Peters‟ seminars – a mix of Deming and Robbins. when I was just a humble HR manager. or transformational change. Send them to friends. Learn! 2010 91. slides and pdfs on Peters‟ thoughts. You can discover what the great man thinks about interviewing excellence. Romania. Use them.managetrainlearn. Spain. Have your way with them. Brazil. Click. Tom implores us to use these resources. For here on Peters‟ site. from seminars in the www. Please!” As if he had to ask! Summary of Free Resources:  powerpoint slides of Tom Peters‟ seminars  master and special slides  newsletter and daily quote  pdf files covering thoughts and tips. The thing that stopped me going then was that Peters‟ seminars were invariably sold out and I could never make out a good enough business case to justify the cost. “Take them.Manage. Spread them around. He is far more than a motivational speaker. Tom Peters When Exactly Will You Go For Wow? This is the site of the guru‟s guru. Years ago. or innovation.tompeters. Peters is a legend in his own Page 97 of 107 Get the MTL Experience! . I can get the next best thing to attending one of his seminars: all the powerpoint slides for free. I used to think. or dozens more. Site Home Address: http://www. Tom Peters. But now of course the cost doesn‟t come into it.

such as “Aeroplanes” and “Ha Ha”  Exit interview questionnaire  Meeting planner  Powerpoint games  Quizzes and fun  Teambuilding games  Training Models  Training documents  Icebreaker. Learn! 2010 92. eg “Leading Effective Teams” and “The Art of Negotiation”  Free energisers. As well as this service. if you are a UK charity. Communication.trainerbubble. Lateral thinkers. seminars and www.aspx Email Address: customercare@trainerbubble. and Health and Safety. leaders and anyone involved in the development of others could access a set of simple to use trainers notes that are highly interactive. Plus.Manage. Site Home Address: http://www. Trainerbubble Affordable Training Solutions Trainerbubble sells a range of products for trainers. whilst remaining affordable. including Business Development. A great training resource. simple to follow and easy to access. Click. Summary of Free Resources:  Samples of training materials. Metaphors.managetrainlearn. They also provide consultancy and bespoke services. Customer Care. you qualify for a free training pack. The site and company is the creation of Andrew Wood whose aim was to develop a website where Page 98 of 107 Get the MTL Experience! .com/default. Trainerbubble provides a huge list of free samples that are ideal for anyone running courses.

Manage. Phew! Summary of Free Resources:  E-book  courses on self-development  free coaching  free copy of “Transforming the Mind”  free copy of “The Whole Person Handbook”. For starters. stable/unstable. Click. And that just scratches the surface. what you want in life and how to consciously transform your life for the www. and assertive/unassertive preferences. if that‟s not enough. Heart Intelligence. Learn! 2010 93. Trans4Mind Tools for Transformation This link will take you to a wealth of free goodies from Peter Shepherd‟s Trans4mind website. there‟s a 30-lesson course called “The Positive Approach” which is intended to help you become clearer about your own identity. Page 99 of 107 Get the MTL Experience! . Plus. you can also download a 107-page pdf book called “The Whole Person Handbook” which uses a questionnaire to lead you through your key development issues. Then you can download a 242-page pdf book called “Transforming the Mind” and take a range of personality tests covering extroversion/introversion. and Email Address: info@trans4mind. Site Home Address: http://www.trans4mind.managetrainlearn. there are 3 more free courses on Communications.

Value-Based Management Management Methods There‟s no room for pretty designs or graphics on this site.Manage.. In just a few minutes. change and culture. Click. Learn! 2010 94. organization. You get what‟s on offer thrown straight in your www. Nearly every concept on management must be here. it's all completely free! Summary of Free Resources:  portal for management articles and ideas  free magazines  hall of fame.. In fact. valuation and decision making. it‟s an amazing management portal linking to over 250 management methods and theories in areas like: strategy and value creation. Site Home Address: http://www.valuebasedmanagement. I could jump from “Game Theory” to “Six Thinking Hats” to “Emotional Intelligence” to Covey‟s “Seven Habits” theory. It‟s like an internet inside an Page 100 of 107 Get the MTL Experience! . communication and marketing. and leadership and management. and most Email Address: info@valuebasedmanagement.

which are the 4 main learning styles (though check out Accelerated Learning who expand this to 8 multiple intelligence learning styles).managetrainlearn. Summary of Free Resources:  learning style questionnaire  helpsheets on the styles  books and software. and Email Address: flemingn@ihug. Site Home Address: Learn! 2010 Vark Learning Styles 95.Manage. you‟ll get a page that explains your learning style. tell you. or explain on a diagram?” Once you‟ve answered all the case www.vark-learn. has a questionnaire of 13 typical learning situations that will tell you what your preferred learning style is. Neil Fleming. Click. Read/Write. Discover Your Learning Style VARK stands for Page 101 of 107 Get the MTL Experience! . Here‟s one of the situations: “You have a problem with your knee. This site from New Zealander. Aural. How would you like the doctor to explain what‟s wrong? Would you prefer him to show you on a model.

and Nuclear Email Address: james@wilderdom. or adapted. corporate managers.wilderdom. Click. there are all the classic teambuilding games such as Lost At Sea. or the local scout troop. for any experiential learning Page 102 of 107 Get the MTL Experience! . Wilderdom Gear for Adventurous Learning This wonderful site is James Neil‟s collection of classic and novel group games. any of which could easily account for half a day‟s training. Site Home Address: http://www.Manage. For example. I‟d award James Neil the Nobel Prize for Experiential Learning! Summary of Free Resources:  13 categories of group games  massive store for all things training  trainer‟s resources. They can be used. If you really want to push the boat out. this is a treasure trove of training and if there were such a thing. For me. whether you‟re working with colleges. Survival On The Moon. And trust activities such as Sherpa Walk and Human Ladder. Learn! 2010 96. Then there are some of my favourite icebreakers such as Cheeky Cheeky and Zoom. I could happily spend hours on this site. you could even try out some indigenous games such as the String games of the Navajo and traditional Hopi games. activities and exercises.managetrainlearn.

Registration gives you access to the full site and it‟s free so there‟s no need to miss out on anything.workforceonline. Summary of Free Resources:  magazine  articles  news poll  cartoons  hot list of HR providers and vendors  free sample issue of “Workforce Benefits”  forum. a Dear Workforce agony www.managetrainlearn. Site Home Address: http://www. Workforce Online Educating You About Your Workforce This is a huge resource and it‟s hard to know where to begin. a news poll. Then there are all sorts of additional free features. there were articles. Click. and cartoons. topic Page 103 of 107 Get the MTL Experience! . For a start you can get a free copy of the Workforce magazine which covers current issues of interest to HR and general management. When I last looked.Manage. a forum. Email Address: tjohnson@workforceonline. Learn! 2010 97.

Manage. Bullying. Summary of Free Resources:  links to articles and resources  discussion forum  personal vault to collect and store your resources. Learn! 2010 Page 104 of 107 Get the MTL Experience! . There are over 1200 articles and resources to choose from with headings like Bad Bosses. It‟s based on the idea that all workplace problems are caused by people and that.workworries. Click. then so has someone else who now has an answer. The original feature that I like about this website is the Vault. Work Worries Help With People Problems At Work If you have problems at work and need help to sort them out. and Office Politics. Site Home Address: Email Address: info@workworries. This isn‟t a place where you can drop difficult employees and let them rot but a place to deposit all the articles you like and come back to in your own time. then Work Worries is the place to visit. There‟s also a discussion forum where you can let off steam. if you‟ve had a problem.

Job Analysis. It‟s a true management library. Assessment Centres. unusually. It is an international Human Resource Management Consultancy that helps organisations meet their HR challenges by developing and implementing actionable solutions. It is run by Karen Davies and Gary Malcolm with. Training and Development. Policy and Procedures. Don‟t Guess Your Way to Success. an office based in Vietnam. and The Psychologist‟s Book of Personality Tests. and Teambuilding. Recruitment. HR Planning. Here you‟ll find a huge list of books under different categories such as HRM. Performance www. A large number of the books are MBA notes.xageconsulting. Click. English Brainstormers. Leadership and Page 105 of 107 Get the MTL Experience! . Titles include: The Definitive Book of Body Language. The free downloadable library on the site is the real Email Address: Karen@xageconsulting. Summary of Free Resources:  large collection of e-books Site Home Address: http://www.managetrainlearn. Learn! 2010 99.Manage. Xage Consultancy Your Very Own Online Management Consultancy Xage is a new site for me.

Click. There are a few great free offerings to be found as well.. and every day there is a new Zig Quote of the Email Address: info@zigziglar. his forum is called Ask Zig!!. Zig Ziglar It’s About Being Better The reason I included Zig Ziglar‟s website in this book isn‟t because I liked the idea of an entry under “Z” but because I liked the idea of how one man can turn himself into a brand. his short training courses are called Ziggets. much like many of the others in this book. then you can‟t do much better than copy Zig. For example. and all you‟ve got going for you is you. including a self-talk card and a performance Page 106 of 107 Get the MTL Experience! . But if you want to find out how to turn yourself into a distinctive brand. What sets him apart from the rest is that he knows how to stand out. Fleas and Pump Handles” when you sign up for the newsletter. A bit like Zigzagging all the way to success! Summary of Free Resources:  newsletter  self-talk card  performance planner  free download of Zig‟s “Biscuits. You don‟t easily forget the name or the clever way in which he uses the name as a brand. Zig Ziglar is a motivational speaker and trainer. Learn! 2010 www.zigziglar.managetrainlearn. Site Home Address: http://www.

enter our prize quiz. subscribe to our weekly newsletter. Here you can learn about the 20 skills you’ll need for success in the 21st Century. Click. get instant downloads of FREE products. This is learning like you always dreamed it could Page 107 of 107 Get the MTL Experience! . visit our website at http://www.managetrainlearn. For more digital publications on management and personal development. get your surprise bonus gift. For a very special learning experience. and much Learn! 2010 Thank you for reading and using this www. visit http:/ww.

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