Manage, Click, Learn!


Manage, Click, Learn! 2010
Your indispensable guide to this year’s 100 best learning sites on the Net

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Get the MTL Experience!

Manage, Click, Learn! 2010

This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is published with the understanding that the author and the publisher are not engaged in rendering legal, accounting, or other professional advice. If legal advice or other professional assistance is required, the services of a competent professional should be sought. Eric Garner, KSA Training Ltd, individually or corporately, does not accept any responsibility for any liabilities resulting from the actions of any parties involved. You may distribute this e-book freely as long as nothing in it is changed. You may not charge for this e-book.

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Get the MTL Experience!

Manage, Click, Learn! 2010

Introduction Hi! The idea behind this ebook is to give you a quick and easy entry to the wealth of FREE business learning material that‟s available in the year 2010 on this amazing phenomenon we call the Internet. I‟ve selected what I consider to be the best 100 sites on the Internet today for management and personal development, based on one simple criterion: the quality and quantity of FREE material they offer. The material you‟ll discover ranges from something as simple as a personality questionnaire, to something as detailed as a 383page book -full of ideas and advice. If you‟re a manager, trainer, or learner, and you‟re interested in developing your own skills, or those of your team, this book is like falling headfirst into an Aladdin‟s cave. At a rough count, I reckon there‟s over 1000 hours of training and development here. All waiting for you to explore and use. And the great thing is, it‟s all FREE! Of course, my problem has been not on what to include (that was relatively easy) but what to leave out. So, here‟s how you can help. If you know of a great management, training, or learning site that I‟ve missed out, just email me and let me know at my address below. Who knows, together we could produce a 1000-resource book. Now that would be something! Best wishes and good reading, Eric Garner ManageTrainLearn Page 3 of 107 Get the MTL Experience!

1000Ventures 7 2. 20. All Business 14 9. Accelerated Learning 10 5. Executive Coaching Studio 37 32. Learn! 2010 Table of Contents Introduction 3 Table of Contents 4 1. Big Dog and Little Dog's Bowl of Biscuits 19 14. 27. 20 15. Click. 35.managetrainlearn. Be a Better Manager 16 18. 12Manage 8 3. Anecdotage 15 10. 16. 17. Basic Learning Systems Inc 17 12.Manage. A Better Workplace 9 4. 34. Accel-Team 11 6. 37. DWM Beancounter 31 Easy Training 32 Empowering Messages Entrepreneur 34 Evan Carmichael 35 Everyone Negotiates 36 11. Action Leadership 12 7. 30. 29. Business Simplification Changing Minds 25 Citehr 26 Coaching2grow 27 22. 21. Executive Planet 38 Ezine Articles 39 Fast Company 40 Fenman 41 First Steps Training 42 Games2Train 43 www. Discovery Health Channel 30 25. Customer Service Training 29 24. Customer Service Manager 28 23. Aimm Consulting 13 8. 26. Body Language Expert Brain Connection 21 Business Balls 22 Business Marketing 23 Page 4 of 107 Get the MTL Experience! . 33 28. 33. 36. 24 19. 18 Better Workplace Now 13.

77. 63. 72. Human Resources About… 49 44. 53. 71 66. 76. 60. 47 42. Institute of Silly and Meaningless Sayings 50 45. 73. 56. 70 65. 61. 71. 67. 78. My Name Is Scott Human Links 48 58. 55. Learn! 2010 38. 46.managetrainlearn. 54. 70. 39. Get More Done 44 Harvard Business School Harvey Mackay 46 Hello. 68. 74. 50. Leadership Now 51 Leadership Tools 52 Leader-Values 53 Lessons in Lifemanship Management Help 55 Manager Wise 56 ManageTrainLearn 57 Marshall House 58 Mind Power System 59 Mind Tools 60 MIT OpenCourseware 61 mp3motivators 62 57. 45 40. 64 59. Negotiation Enterprises Negotiator Magazine 65 New Conversations 66 Office Diversions 67 Patricia Fripp 68 People Alchemy 69 Penn State Psychology Personal Development Philip Humbert 72 Positive Club 73 Presentation Helper 74 Proven Models 75 Robin Sharma 76 Roger Dawson 77 Ron Kaufman 78 Salad Ltd 79 Silicon Beach Training 80 Skills Converged 81 Stressbusting 82 Success. 47. National School Board Association 63 www.Manage. 48. 83 Self Growth 84 Targeted Learning 85 Get the MTL Experience! 43. 62. 64. Click. Page 5 of 107 . 69. 79. 75. 54 49. 52.

86. 96. Test Café 86 The Change Agent 87 The Leadership Hub 88 83. 82. The Improvement Encyclopedia 89 84.Manage. 88. 92 87. The Logic of Success 90 The Manager 91 The Workplace Doctors Thiagi 93 Thinking Managers 94 Tickled By Life 95 Tom Antion 96 Tom Peters 97 Trainerbubble 98 Trans4Mind 99 94. Value-Based Management 100 95. 97. 85. Vark Learning Styles 101 Wilderdom 102 Workforce Online 103 Work Worries 104 Xage Consultancy 105 Zig Ziglar 106 www. 100. 93. 81.managetrainlearn. Learn! 2010 80. Page 6 of 107 Get the MTL Experience! . 98. 99. 90. 92. Click. 89.

I was particularly attracted to models called “The Jazz of Innovation” and “The Tao of Business Success”. connections and advice Site Home Address: http://www. It‟s sure to brighten up your day. It links to two of his other sites at www. Click. And lots of fascinating original stuff too. Brilliant! Summary of Free Resources:  Colourful and original models of management  Series of colourful hyper-slides  Original www.success360. there‟s so much that it‟s the sort of site you reserve for a rainy Sunday afternoon when there‟s not much else to do. It reminded me of an interactive mind map. In Email Address: and Page 7 of 107 Get the MTL Experience! . 1000Ventures New Wonder of the World What a great way to start this compilation! This site is the brainchild of Vadim Kotelnikov who describes his Ten3 Business E-Coaching site as “the world‟s number 1 inspirational business e-coaching resource”.managetrainlearn. Everything.1000ventures. The first impression you get of each site is the bright primary colours of the different models and the huge amount of fascinating information packed Learn! 2010 1. Don‟t ask me what‟s here because the answer is.Manage.

At first. there‟s also a management news section giving links to all the latest management gossip. a list of courses being run (to which you can add your own). 12Manage Rigour and Relevance I ferreted about on this site for quite a while trying to work out why it was called “12Manage”. Since you can add your own entries to the dictionary. It‟s like an internet in an internet just for managers.Manage. the chances are the number is much higher by now. Japanese. Chinese. models and Email Address: info@12manage. This site is a formidable resource. and Korean). Site Home Address: http://www. I thought it was because you can translate any page into any one of 12 languages (including Arabic. Learn! 2010 2. Only after more wandering around did I realize that in fact it‟s due to the 12 hubs around which the site is built. Click. These hubs are 12 management disciplines ranging from change through human resources and leadership to supply change and quality. When I last looked there were over 1500 easy-to-access entries.12manage. At its core is an A to Z dictionary of management methods. Summary of Free Resources:  an A to Z dictionary of 1500 management terms  forum  news Page 8 of 107 Get the MTL Experience! . and a www. In addition to the dictionary.

(my pick of which is the phrase: “That is so not going to happen”).com Email: www.html. colourful.abetterworkplace. and dysfirmations. It‟s not fancy. But what makes me pop back to this site regularly is its irreverent series of Laugh At Work features. Site Home Address: Page 9 of 107 Get the MTL Experience! . but it is full of great content for anyone interested in making their workplace a better place. or trendy. describe_coworkers.html to the site address)  massive list of resource references. A Better Workplace Making Workplaces Work Better I love this website which is the brainchild of Daniel Robin. there‟s a 13-part series on leadership with sections such as “Knowing when to get out of the way”. and Ways not to describe your boss (eg “The elevator is on the ground floor and he‟s pushing the down button”). “Nature‟s Leadership Lessons”. senseless acts of immaturity (eg “Skip rather than walk”).Manage.managetrainlearn. and tools sections. Daniel lists the things you shouldn‟t say at work. Click. Then there are toolkit. tips. Who said that work should be too serious anyway? Summary of Free Resources:  forum on workplace issues  e-letters and archive  huge selection of articles  self-evaluations  laugh-at-work features (add dontsayit. and “Measuring the Mirth”. Where to start? Well. Learn! 2010 3.

It did! Summary of Free Resources:  learning style profile. Intra-personal. Inter-personal. The questions are all straightforward. Learn! 2010 4. Mathematical. I know that I am linguistic and so was curious to see whether the test would come out right. Click. There are 35 questions in the test which is very well-designed and shows the effect of your answers as you proceed. Musical. (Linguistic. It‟ll introduce you to the concept of Accelerated Learning for both adults and children and offers a free Personal Learning Style test based on the theory of Howard Gardner that each of us has one of 8 intelligences. eg “I keep a personal diary” and “I am a good talker with a well-developed vocabulary”. Accelerated Learning Free Learning Styles Test This is a lovely site.managetrainlearn. Bodily. Email Address: als@acceleratedlearning. and Naturalistic) Page 10 of 107 Get the MTL Experience! .Manage. Site Home Address: www.

and Interpersonal relations. Email Address: sales@accel-team. plus some well-presented explanations of time management. Site Home Address: http://www. There‟s a history of employee productivity that will take you all the way back to the Pyramids. They include Time utilization. Space utilization. and employee development. One thing that‟s a bit different here is a set of Checklists.Manage. Summary of Free Resources:  pdf articles on coaching. Accel-Team Advancing Employee Productivity There are some nice features on this www. Learn! 2010 5. self-appraisal. (For example. Then there are detailed features on teambuilding. and coaching. Machine utilization. did you know that the base of this huge structure is only 7 inches from being a perfect square?). Page 11 of 107 Get the MTL Experience! . productivity and team development  excellent and well-illustrated modules on teambuilding and motivation.

Here Brent makes the point that. see every leadership challenge as a way of having people increase their knowledge. Action Leadership Brent Filson’s Leadership System It‟s funny how some management writers just do it for you while others don‟t. Learn! 2010 6. For me. He goes on. It could be because he always seems to come up with a refreshingly new angle that just makes me think “but of course…” Take his article “Elephants Can Jump” for instance. Site Home Address: http://www. “From now on.” I like the concept that management trainers and management training should be kind. skills. Email Address: brent@actionleadership. and leadership Page 12 of 107 Get the MTL Experience! . And that‟s why I think I like Brent Filson. I‟d willingly jump through hoops if he asked me. Click. Brent Filson does it and this is his website where you‟ll find his collection of management and leadership articles. Summary of Free Resources:  insightful leadership articles. www. I‟m not too sure exactly why I like his writing. leadership makes the elephant jump. And to cultivate that perspective you need kindness.Manage. unlike management which involves simply the care and feeding of the organisational elephant.managetrainlearn.actionleadership. Yes.

The final score will give you a feedback on areas such as Delegation. and Conveying www. Site Home Address: http://www.Manage. Motivation. You‟re offered some examples of “always doing” this. Then you score yourself. Summary of Free Resources:  personal flexibility skills test  situational judgment tests  articles  quotes  Page 13 of 107 Get the MTL Experience! .managetrainlearn. Aimm Consulting Performance Based Assessment Questionnaire One of the most attractive features of many management and personal development websites is the chance to assess your Email Address: webmaster@aimmconsult. or “rarely doing” this. which are great starting points for further self-development. The website of Aimm Consulting gives you the chance to find out how good you are at influencing and leading. I took the test and was honest (I really was!) and this is how I scored: good at conveying credibility but improvement could be made in all other areas. Click. Learn! 2010 7. There are 14 questions covering areas like “I explore with others different ways to accomplish goals”.

com Page 14 of 107 Get the MTL Experience! . Site Home Address: http://www. Learn! 2010 8.managetrainlearn. And there are special campaigns such as the one I followed called “6 for 06” where six businesses are followed for a period of six months. I couldn‟t resist it so I looked up at random a leadership publication and chose Journal of Leadership and www. There are news reports. Click.allbusiness. that‟s one million!) articles. blogs. There‟s everything you could possibly need to help you run an efficient business. but there is a huge amount of free material. This led me to a number of articles from which I chose Empowerment in the Context of Organisational Change. guides and tips. And sure enough there it was. One that particularly caught my eye was a search directory of over 700 business publications containing over one million (yep. There‟s advice on managing every aspect of your business. Isn‟t the web amazing? Summary of Free Resources:  blogs  tip of the day  database of business periodicals.Manage. many of the products on the site are only available through purchase. including employment and HR and business plans. Of course. One in a Email Address: info@allbusiness. All Business Champions of Small Business This is an amazing site for anyone running a small business.

there‟s a useful search button that allows you to fine-tune your search according to a category. How about this one pulled out at random? It‟s about Japanese businessman. aphorisms. Funny Stories If you‟re looking for an amusing story to add to a presentation. Email Address: editor@anecdotage. tell that down the pub and see if they believe you! Summary of Free Resources:  a huge resource of anecdotes including business stories. or just to entertain friends at the pub. Now. then this is the place to visit. Koji Fujii who in 2003 marketed little pieces of gold-plated excrement as lucky charms. Site Home Address: http://www. Learn! 2010 9. Click.managetrainlearn. partly on the basis that the Japanese word for “poo” (unko) is an anagram of the word for “luck” (koun). He sold over 2 million. illustrate a learning www. When I keyed in “Business”. It‟s absolutely crammed with anecdotes. Anecdotage Famous Page 15 of 107 Get the MTL Experience! . name or keyword. and amusing stories. the database came up with 493 stories.Manage. perhaps more than you‟ll ever need to get to grips with.

Physical Resources.managetrainlearn. In the same way. Summary of Free Resources:  Checklists on best practice  Good links  Management questionnaire Site Home Address: http://www. Achieve Results The first thing you see on the Be a Better Manager website is a spinning wheel that breaks management into 6 key areas. This website is particularly useful for managers in the UK. Lastly. Be a Better Manager Solve Problems. Learn! 2010 10. and Financial Resources.Manage. People. Seize Opportunities. Information. showing how learning a skill related to levels of performance. It has 15 questions and delivers immediate feedback. you can build your own personal collection of checklists. If you register and log in. Click. There are also links to local resources around the UK. It provides a list of industry sectors with links to their Skills Council. Click on a link and you get a diagram with individual lists of do‟s and don‟ Email Address: info@beabettermanager. These are: www. Click on any of these and you get a selection of Page 16 of 107 Get the MTL Experience! . the checklists from the spinning wheel all link to the relevant National UK Occupational Standard. Processes. there‟s an online questionnaire to find out what your strengths and weaknesses as a manager are.

basic-learning. For the record. a business communications company run by Gloria Pincu.managetrainlearn. All you do is click a start button when you begin to read a passage and then after 20 seconds a pop-up box stops you. Do You Know Your Reading Speed? If you want to find out how quick you read. Learn! 2010 Basic Learning Systems Inc 11. Page 17 of 107 Get the MTL Experience! . I made it to 354. Note where you got to. you‟ll find out your reading www. but who‟s counting? Summary of Free Resources:  reading test (add /bls/ Email Address: gloria@basic-learning. it doesn‟t exactly test your comprehension. and hey presto. then spare a minute or two for this easy test from Basic Learning Systems Inc.htm to the site address)  weekly business writing tips. Site Home Address: http://www. Of course. The test is designed to measure your English reading speed which for most people is slightly less than 200 words per minute.Manage.

Where people eagerly use their brainpower. Imagine the innovative power of such an organization. Imagine its ability to attract and retain talent.html to site address)  difficult dozen help zone  instant feedback report  awful bosses hall of fame  article reprint centre. Site Home Address: Page 18 of 107 Get the MTL Experience! .com www. Where kindness rules. to Email Address: webmail@tomterez. Click. Just be sure you know what reaction you‟ll get if you suddenly interrupt the chairman‟s speech with cries of “Bingo!” Summary of Free Resources:  buzzword bingo (add /bingo/index.betterworkplacenow.Manage. “value-added”. Imagine its passion for serving customers. You simply take this card to your next meeting and see if you can mark 5 buzzwords in a row. Where teamwork comes naturally.managetrainlearn. I‟ll let him take up the story:” Imagine a workplace where everyone is fully engaged. “envision”. This is a card of 25 squares on which is printed a buzzword eg “empower”. Learn! 2010 12. Imagine the sense of mission and spirit of fun. to compete. just imagine! One of the fun ideas on this site is Tom‟s set of free buzzword Bingo cards. Tom‟s aim is to create better workplaces.” Yea. Better Workplace Now Free Buzzword Bingo Tom Terez is a man with a mission and this is his website. Email Address: donclark@nwlink. in case you‟re wondering about that title. Amongst the goodies are: current training news. By the way. But the one feature I remember from years ago when I first came across this site. It‟s the best around. The History of Training Don Clark is the mastermind behind this formidable resource on everything to do with training and learning.managetrainlearn. Click. learning. You‟ll take a journey from Lao Tzu‟s Ancient China via Plato and Socrates in Ancient Greece through medieval guilds to e-learning. Summary of Free Resources:  a massive resource on performance. It‟s still as good as ever. leadership and Page 19 of 107 Get the MTL Experience! . It‟s a massive resource and a lot of it is original. and still look at.Manage. the learning process. Site Home Address: http://www. definitions of learning terms. Learn! 2010 Big Dog and Little Dog's Bowl of Biscuits 13. Don has a big German shepherd dog and a smaller companion. and performance www. the art and science of leadership. is The History of Training.

co. and how to convey sincerity and warmth with my face and gestures. Parenting Advice. and The Business World. Body Language Expert Understanding Body Language and the Signals BodyLanguageExpert contains over 60 articles written by experts who continually update and add new Page 20 of 107 Get the MTL Experience! . Cue: open Personal Interaction. Click. There are 7 topic areas: Ask Our Experts. Learn! 2010 14.managetrainlearn.bodylanguageexpert. I learnt how to use my body language at job www. and friendly gesture. in one tour of this site. The Basics. Gender Differences. relaxed stance. Practical Email Address: janem@bodylanguageexpert. why mobile phone shop staff don‟t use desks. Summary of Free Resources:  Articles on all aspects of body language Site Home Address: http://www. So.

brain games. Then you can view nicely-designed animations which uncover what goes on in your brain. Learn! 2010 15. a series of articles on things like how we remember and why we forget (I now know exactly where a new face is stored in my head). such as why you conceive a word in one part of your brain and utter it from another. You can play Bumper Cows.Manage. Site Home Address: http://brainconnection. A to Z glossary  animations  free half hour online www.positscience. brain teasers. There‟s a weekly brain bender to test your knowledge (which I got wrong!). You‟ll learn curious facts such as why we have to scratch an itch and why phone numbers in America are 7 digits long. to be Page 21 of 107 Get the MTL Experience! . Sound Sequence or Dunk Tank. Brain Connection Brain Buzz This is a fabulous site on everything to do with the brain. Click. the thing that always draws me back to this site is its collection of Brain Teasers. and a set of 29 images that dissect the brain as if you were there with a scalpel! But. Email Address: webmaster@positscience. It‟s like a couple of hours doing press-ups down the brain gym! Summary of Free Resources:  articles. quiz.

So just go and enjoy it! Summary of Free Resources:  teambuilding activities. Site Home Address: http://www.businessballs. There‟s a fun test that Alan calls “Big Boys Test” where you have to insert the names of cars into a story. It even has a graphology test. Business Balls Great Balls of Fire This is Alan Chapman‟s mega site. Learn! 2010 16. It‟s absolutely huge and covers everything you could ever need on training. and not so familiar. Shall I go on? I‟ve barely scratched the surface. It has all the familiar. multiple intelligence tests  training models  and much more too numerous to www. explaining how to read personality from your handwriting. models like those from Maslow. quizzes. Click. management and Page 22 of 107 Get the MTL Experience! . But while others charge for a fraction of what‟s here. appraisal forms. and Aesop‟s fables. And templates of resignation letters. induction training checklists. feedback forms. McGregor and McLelland. this is all free.managetrainlearn. the tree swing cartoons. time management planners. a glossary of training terms. exercises and icebreakers  motivational and amusing posters  file tools and materials  Email Address: ac@alanchapman. Where Alan got the time from to produce all this beats me.

business-marketing. Internet. Government.Manage. Corporate Meetings and Email Address: info@business-marketing. It comes from Business Training Media who offer onsite courses and a big catalogue of training materials. A specific area like the Internet offers 33 different publications ranging from Application Development Trends to eWeek and HP World Magazine. Business Marketing Free Magazine Subscriptions Here‟s a free offer of trade magazines in both professional subject areas like Human Resources and Sales and Marketing. Learn! 2010 17. Click. Call Centre. Page 23 of 107 Get the MTL Experience! .managetrainlearn. Site Home Address: http://www. and The Deal. as well as in categories such as Education. The free professional trade magazines on offer include: Human Resource Executive. and www. Take them while they‟re on offer! Summary of Free Resources:  free video previews  newsletter tips  free magazine subscriptions  management articles.

com Page 24 of 107 Get the MTL Experience! . Yet there is one hidden area of cost which has rarely been addressed: complexity. Click. a Make It Simple poster. The only way to deal with it is to focus more effort on simplicity.” When you register here you get a free toolkit including a meeting planner. Business Simplification Simple Really This is Australian David Brewster‟s site devoted to ways of simplifying business. Site Home Address: www. and a set of paperclip templates to keep the campaign fresh in your mind. Complexity imposes its price on organizations as a whole and on each individual within them: managers and staff and even customers.Manage. Summary of Free Resources:  E-book called “Success with Simplicity”  toolkit of materials  monthly e-zine. Learn! 2010 18. a busy manager‟s complexity This is what David says: “Cost reduction has been a central focus in most businesses for many years Email Address:

Changing Minds How We Change What Others Page 25 of 107 Get the MTL Experience! . The sites include: changing minds. He‟s compiled a huge resource of interconnected websites covering the whole gamut of learning models and theories.Manage. Feel and Do I am full of admiration for the author of this site.managetrainlearn. an engineer who needs to connect theory to practice.changingminds. No need to apologise. David Straker. and thirdly a teacher who loves to pass on the aha‟s of what he knows. They probably account for over 3500 web pages of industrialstrength knowledge. David. Click. he is first a learning Email Address: contactus@changingminds. In David‟s own words. and business articles. Well done! Summary of Free Resources:  forum  blog (with nice references to his family and friends)  huge collection of disciplines. creating minds. You‟re what the web‟s all about. Site Home Address: http://www. improvement encyclopaedia. quality toolbook. principles. Believe. and www. techniques. second. Learn! 2010 19. hooked on the thrill of discovery. David apologises that his creations are done in his spare time.

Click. It‟s the brainchild of Sidhartha Roy who founded the network back in May 2004 with the sole mission of helping improve organisational business management. Each is a goldmine of information. “everything is available to everyone at no charge.000 downloadable www. When I last looked there were over Page 26 of 107 Get the MTL Experience! .citehr. As Sidhartha says. ideas and resources. Citehr Improving Organisations The CiteMan network is one of my favourite resources. Legal. Learn! 2010 Email Address: info@citehr. One of the beauties of the network is that it allows exchanges of real-world business situations rather than just straight theory. HR. General. Site Home Address: http://www. The network now has hundreds of thousands of members from India where it is based to every corner of the world. and Jobs. Operations. use it well!” Summary of Free Resources:  massive network of management.Manage. There are 7 networks – Finance. and Sales/Marketing.

As you work your way through the topics. and Influencing a tough boss. Working with difficult colleagues. Coaching2Grow covers most of the topics and issues that managers discuss with coaches including: Leading others. One exercise you can do on your computer screen is to identify your top 10 personal strengths from a long list.coaching2grow. You can use it as a standalone coaching tool or as a supplement to working with a live coach. Managing yourself better. There are also 18 self-assessment quizzes to assess your own performance and suggest areas for change. Click. you can make notes on your thoughts and plans in a Personal Growth Workbook.Manage. Learn! 2010 Email Address: Page 27 of 107 Get the MTL Experience! .com www. Coaching2grow Online Executive Coaching for Managers Coaching2Grow is an online coaching resource for managers.managetrainlearn. They range from Feedback to Musts and Shoulds and Enemy No 1. Why employ a coach when you can do it all yourself? Summary of Free Resources:  Personal growth workbook  Strengths inventory  18 sets of quizzes Site Home Address: http://www.

There‟s one of the biggest lists of customer service articles I‟ve seen.managetrainlearn. articles and resources to help improve customer service worldwide!” It‟s an e-magazine for Customer Service Email Address: info@customerservicemanager. Customer Service Manager Are You Being Served? Customer Service Manager describes itself as “the web‟s leading community for customer service professionals – bringing you news. There are tons of great information on this site. Tests. I learned that the average European consumer spends 2 hours 3 minutes a week dealing with customer services. In a short visit. and that lengthy waiting times are still the top frustration of customers.Manage. there‟s a great free magazine and technical document subscription service with 16 products offered. Page 28 of 107 Get the MTL Experience! . www. that people in Poland are the most satisfied with customer service. and Scorecards. such as Customer Service Job Descriptions. What else? Well. reviews.customerservicemanager. Summary of Free Resources:  Magazine subscriptions  Articles on customer service  Service topics Site Home Address: http://www. And a series of useful aids. Learn! 2010 22.

managetrainlearn. and “From Curt to Courteous”. and expertly presented by Nancy Email Address: info@telephonedoctor. it‟s a smashing site run by Nancy Friedman. you‟ll find 16 free previews of the videos. “Five Forbidden Phrases”. Amongst my favourites are: “Exploring the Rudeness Matrix”.servicetraining. to the Page 29 of 107 Get the MTL Experience! . perhaps? No. who‟s put together a library of video programmes on customer www. Customer Service Training Deliver Today. See Results Tomorrow This is the Telephone Doctor or Customer Service Training site. Summary of Free Resources:  newsletter  video previews. On the link below. Where you come when you‟re sick of customers.Manage. Learn! 2010 23. Site Home Address: http://www. They‟re all hard-hitting. Click. seriously.

Manage. Procrastination and Type “A” Personality tests. partially agree/disagree. Discovery Health Channel A Test of Your Communications Skills If you‟re into self-assessments. You can get 31 free Basic Personality tests on this site. or strongly agree.html Email Address: info@discovery.managetrainlearn. here‟s a true feast. (They‟re all taken from the Queendom site. through Communications Skills. The first statement is: “Heredity determines most of a person‟s personality” and the last one is: “If you set realistic goals. Now off you go! Summary of Free Resources:  free personality tests. Site Home Address: http://health. pop over there).com www. The preamble explains: This test assesses your locus of control orientation and your attribution style. "A locus of control orientation is a belief about whether the outcomes of our actions are contingent on what we do (internal control orientation) or on events outside our personal control (external control orientation). the Locus of Control and Arbitration test. Click. Learn! 2010 24. so if you want more of the same. to Page 30 of 107 Get the MTL Experience! . you can succeed no matter what”." There are 10 statements with which you strongly disagree. ranging from Your Anger profile. Here‟s an example of what you‟ll face in one of the set. agree.

and many more. All this should put you in your accountant‟s good books! Summary of Free Resources:  free bookkeeping course  links to free financial software. Checkmate Plus. and Merchandise Inventory) as a guest and get the first lessons Email Address: info@dwmbeancounter. There are 7 lessons in the course. reassuring and conversational style. Acemoney Lite. You‟ll find links to the Open Office suite of programmes. and Financial Statements. Lazy8 www. DWM Beancounter We Count While You Manage I‟m a bit of a duffer where accounts are concerned (thank goodness for a good accountant!). Click. so a good free course on all things accounting is right up my street. As well as viewing this free course. I don‟t feel I‟m being talked down to and there‟s no jargon. covering stuff like Debits and Page 31 of 107 Get the MTL Experience! . Learn! 2010 25. Onestep Accounting. Big E-Z‟s free trial version.managetrainlearn. There‟s another great free service that Dave offers: links to free business software. Site Home Address: http://www.dwmbeancounter. Dave Marshall‟s Bookkeeping course fits the bill nicely. He has a nice friendly. The General Ledger and Journals.Manage. you can also sign up for Dave‟s other courses (eg Special Journals. Payroll.

(check out the almost imperceptible presentation techniques that are used).Manage. It‟ll have you smiling to yourself one minute and nodding in agreement the next. or the procedural. And just hope that you have a leader who can similarly rise to the occasion next time he or she is in front of a microphone! Summary of Free Resources:  articles  customer service presentation Email Address: info@easytraining.managetrainlearn. It works on many levels. it‟s a great template for a superb presentation. Learn! 2010 Easy Training 26. Click. and it‟s a unique learning experience. as in the awards presentation or retirement bash. (You guessed: I like it!) Just read it. Prepare then to be captivated by a wonderful presentation from James Lavenson to the American Marketing Association that fits neither of these www. Site Home Address: http://www. It‟s an astonishing testimony to an inspiring leader. And You Think Strawberries Are For Eating! Most management speeches tend to fall into two types: the formal ritual. as in the annual statement to the board.easytraining. (Lavenson was president and chief executive of the prestigious Plaza Hotel in New York).com Page 32 of 107 Get the MTL Experience! .

There are empowering Email Address: zev@empoweringmessages. if that doesn‟t brighten your day. cartoons. But what is a bit special about this site is the collection of 83 empowering audio messages from some of the top positivity speakers in the USA. Lisa Jimenez on “The Power of Conquering Your Fear” and Greg Reid on “The Power of Now”. there‟s no hope for you! Summary of Free Resources:  audio messages.empoweringmessages. Free Empowerment Chats This is an uplifting site that should put you in a good mood. Click. Now. and some really inspiring Page 33 of 107 Get the MTL Experience! . a huge collection of positive news stories. Site Home Address: http://www. It‟s all about empowerment (aka positivity). Learn! 2010 Empowering Messages 27. You‟ll be able to listen to Jack Canfield on “The Power of Studying Success”.Manage.managetrainlearn.

managetrainlearn. As if all that weren‟t www. There are ideas galore on what kind of business to make money in. Click. And there‟s a hand-holding guide to managing and growing your business. there‟s heaps of it here. As the title implies. Learn! 2010 28. from finding an attorney to engaging new staff.Manage. features. from home-based businesses to franchises. and magazine. Now all you have to do is count your first million! Summary of Free Resources:  newsletters  business tools  calculators  an A to Z of small business terms  topics. from raising money to taking time off. there‟s an A to Z encyclopaedia of small business terms. Entrepreneur Make It Big In Business The Entrepreneur website is the shop window for the Entrepreneur magazine which is an American magazine sold off line from most bookstalls and booksellers. Site Home Address: http://www. For a Page 34 of 107 Get the MTL Experience! .com Email Address: feedback@entrepreneur. it‟s aimed at start-up and home-based businesses and if it‟s advice you‟re after. there‟s everything you could possibly need to know on starting a business.

Click. articles. you‟ll find a treasure-trove of resources for entrepreneurs.evancarmichael. Learn! 2010 29. At the start of the year. and advice. eg Partner Questionnaire  Tools and guides  Entrepreneur advice  Free downloads. Site Home Address: http://www. Evan Carmichael is a Toronto-based entrepreneur who has his own communications www. Evan Carmichael Motivation and Strategies for Entrepreneurs If you‟re an entrepreneur looking for help. there were 348 Page 35 of 107 Get the MTL Experience! . On this site.managetrainlearn. These include videos. this is the site for you.Manage. including Creating a Mission Statement to Maslow for Entrepreneurs to Start Up Capital Strategies. bios of famous entrepreneurs. advice. training. He succeeded at the early age of 19 with his own software company and now his passion is to pass his secrets on to others. and a page of unique resources supplied by contributing experts. Summary of Free Resources:  Videos on famous entrepreneurs eg Steve Jobs  Blog network  Template Email Address: info@evancarmichael.

including a test of your negotiating style.everyonenegotiates. newsletters and collection of negotiation gambits  negotiating style Page 36 of 107 Get the MTL Experience! . would forget “YIKES You‟ve Got to be Kidding” which is about expressing surprise to your opponent.You’ve Got To Be Kidding This is Peter Barron Starks‟ site. a monthly newsletter. Who. Everyone Negotiates YIKES . There are lots of free resources here on negotiating. I‟ll eat my hat. www. Summary of Free Resources:  articles. If these gambits don‟t turn you into a powerful deal-maker. But what caught my eye was his list of over 60 short sharp negotiating gambits. Learn! 2010 30. for instance. and incisive articles. or “Appealing to Mother Teresa” which is a cunning message for help that only a hard-hearted person could refuse. They‟ll catch your attention too because they‟re very much to the point and memorable. which he calls: “your premier resource for sharpening your negotiating skills”.com Email Address: info@pbsconsulting. It‟s not hard to see why.Manage. Site Home Address: http://www.managetrainlearn.

executivecoachingstudio. Beats those long journeys to training courses! Summary of Free Resources:  articles. One of the free goodies on offer is a 5part email course called “The Top 5 Secrets of the Most Successful Executives”. then “Great Communication Skills are Part of the Top Executive‟s Armoury” Page 37 of 107 Get the MTL Experience! .managetrainlearn. followed by “Understanding Others” and ending up with “Seeking Good Counsel”. The 5 parts arrive in succession in your email box and because of Sean‟s laid-back. After the first part which is an Introduction. friendly style are easy to read and easy to absorb. you get “Making Things Happen”. Site Home Address: http://www. newsletter  email course for Email Address: www. Executive Coaching Studio Free E-Course for Executives This is an executive coaching website run by Sean McPheat. Click. Learn! 2010 31.

suitcase. this site is an essential companion to your airline www. Executive Planet Cross-cultural Training If you do business around the world. making appointments. entertaining.Manage. how to address people. Learn! 2010 32. Plus for each country. and conversational do‟s and don‟ Page 38 of 107 Get the MTL Experience! .executiveplanet. The site works like a Email Address: info@executiveplanet. you get advice on: negotiating tactics. For each country. Summary of Free Resources:  Details of how to communicate in 49 different countries from Argentina to Yemen. Click. meaning you can register and update articles. and etiquette. culture. and hotel booking. what to wear. Site Home Address: http://www. Its main feature is a guide to business culture when negotiating in 49 different countries. you‟ll get advice from an expert along with facts about laws.

The list just goes on and on. I‟ve spent many a valuable hour or two here and come away with ideas that would make my head burst. there are all the categories you could wish for if you are looking to extend or update your knowledge. In the business section. It reviews everything that it archives which means you‟ll get only good stuff. In the Self-Improvement section. See you in a couple of hours‟ time! Summary of Free Resources:  massive article directory. Here are a couple of statistics. Negotiation. run by Christopher www.000 articles (and probably growing all the time). Site Home Address: http://www. Page 39 of 107 Get the MTL Experience! . including: Customer Service. and Creativity. Communication. Goal Setting. Email Address: info@ezinearticles. This site is mind-bogglingly massive. Change Management. For me. the best article directory by far is Ezine Articles. Presentation. What makes Ezine Articles the best of a big bunch is that it doesn‟t just allow anyone to stick any article on its site. Time Management. Ezine Articles Ezine Articles for Authors I had to include an article directory in this compilation simply because of the huge amount of material you‟ll find on any one of these sites. Click. And over 25. Motivation. and Top 10 Tips.000 authors (also probably growing all the time). It has over 100. you‟ll find Leadership. Learn! 2010 33.ezinearticles.Manage.

But on the site you can see the current edition for free and read selected articles. there‟s the Fast 50 which are 50 portraits of businesses that are writing the history of the future. you can subscribe to some very useful newsletters. You can also browse their massive archive of past copies. But that‟s nowhere near all they do. Then. All in all. I first came across it many years ago when the Internet was still relatively small and it‟s nice to report that it‟s still going Email Address: pr@fastcompany. a directory of businesses in your area (States only unfortunately). a fast feast. Fast Company How Smart People Work Fast Company is one of the original business information websites. and a series of slide shows which includes: Six Jobs That Won‟t Exist in 2016 (I‟m OK. Learn! 2010 34. Summary of Free Resources:  newsletters  tools you can use  the corporate shrink agony aunt  portraits of the future  slide shows. which is a weekly roundup from the Web.fastcompany. Page 40 of 107 Get the MTL Experience! . Site Home Address: http://www. For a start. of course. Fast Company is a monthly business print magazine that you can subscribe to. The one I like most is Fast Take. mine‟s not there) and Top 10 Bosses From Hell. For those of us too busy to spend every day surfing. Essentially.managetrainlearn.

As an example. Fenman Your One-Stop Shop For All Your Training Needs Fenman is a UK company with a long and successful record of creating training resources for management and personal development.fenman. this is what I did. Site Home Address: Email Address: service@fenman. I clicked on just one of their 25 Page 41 of 107 Get the MTL Experience! . Recruitment. The beauty of this site is that you can access all Fenman‟s offline products and at the same time instantly download free samples. Fenman! Summary of Free Resources:  huge range of training products with many free an Induction Toolkit. Click. Learn! 2010 35. Selection and Induction. That took me to a page with 8 big products of which I was able to download samples from www. As a result I had free access to over 70 pages of really excellent material including an exercise on Tackling Bullying. and an exercise on identifying employees with talent. called Danger – Talent Zombies! Thank you. There‟s so much information that if you downloaded everything that‟s available. you‟d have a huge library of valuable material. How to run an Assessment They are now a formidable presence on the Web.

com Page 42 of 107 Get the MTL Experience! . how about “The Great Mississippi Lizard Egg” or “Moonball” or “Wampum” ? Even the names are original. Click.managetrainlearn.firststepstraining.Manage. www. For example. Site Home Address: http://www. First Steps Training also provides a (paid) service where they will email you an exercise within 3 days to suit any specification you give them. Just pop on over and try them for Email Address: rbenson@firststepstraining. Learn! 2010 36. Summary of Free Resources:  team games  performance builders webcasts  free training activities  team effectiveness questionnaire. I won‟t tell you what you have to do in these games (they‟re far too complicated). First Steps Training Put Life Back Into Your Employees I‟m a sucker for new team games and I‟ve included this site because many of the free activities listed here I‟d never come across before.

Multiplayer games. I scored quite well and I certainly learnt. Great fun! Could this be the way our kids really will learn? Summary of Free Resources:  samples of Flash-based training games. Site Home Address: http://www.games2train. There are 6 categories of games: Video games. I gave Quiz show a go and chose Sexual Harassment as my subject. I then got to choose who I wanted to be and who to play against and the game started. and design makes you really believe you‟re on a TV quiz show. and Phone Email Address: info@games2train. The questions are the usual range of multiple choice and true or false but the graphics. Learn! 2010 37. audio.managetrainlearn. TV and other distractions? That‟s the aim of Marc Prensky who‟s authored a book along these lines called “Don‟t Bother Me Mom – I‟m Learning” and has created this website where the main form of training is playing games. You can try out all of the categories if you have Flash installed. Games2Train Serious Training In a Game Environment Wouldn‟t it be fantastic if we could get kids to be so enthralled with learning that they missed mealtimes. Flash Page 43 of 107 Get the MTL Experience! . Certification games. Quiz www.Manage. Click.

and interesting time management quotes. the site offers 10 time tamer tips. It‟s a way of working out how much time you spend on the 11 main areas of your life: from employment. When you‟ve allocated your weekly hours.getmoredone. In addition to the time Page 44 of 107 Get the MTL Experience! . That‟s. here‟s one from Pace Productivity. if you‟ve got the time to read them! Summary of Free Resources:  time tabulator  Email Address: mark@getmoredone. You can also enter your ideal profile to see where you want to be. Learn! 2010 38.Manage. sleep and TV and so on. you can see a pie chart of how well you do compared to others. and research on time management. to family. Get More Done A Free Time Tabulator In case you don‟t know what a time tabulator is. www. some research into the top time wasters. of course. Site Home Address: http://www. Click.managetrainlearn.

edu/leadership/database/index. Are These the Greatest Ever Business Leaders? Here‟s a run-down of 1000 of the greatest American business leaders of the 20th www.Manage. Gilbert Colgate.hbs. Clarence Birdseye. Did you know. but most people will recognize people like Elizabeth Arden. Heinz started peddling his family‟s home-grown produce at the age of 8? Work hard and you might be in next century‟s list! Summary of Free Resources:  biographies of 1000 business leaders. Site Home Address: http://www. There are brief but fascinating bios of each leader. Click. for example.managetrainlearn. there will be some unfamiliar names on the Page 45 of 107 Get the MTL Experience! . For non-Americans. and Hugh Hefner. that Thomas Watson of IBM brought out the company‟s first computer as early as 1952? Or that Henry J.html Email Address: news@hbs. Learn! 2010 Harvard Business School 39.

com Email Address: harvey@mackay. the headings of these articles are immediately grabbable. You just have to read his stuff. Site Home Address: http://www. Harvey Mackay Survive A Swim With the Sharks There aren‟t too many gurus in this list of the top 100 Management and Personal Development websites. If you want to know what I mean. There‟s “The heart of education is the education of the heart”. (Harvey knows we‟re all curious deep down).Manage. Then there‟s the content. read the articles on this website.mackay. Enjoy! Summary of Free Resources:  management articles. For a www. Learn! 2010 40. And then he draws some universal truths out of these stories that help us take home the message. Or “Some squares are really sharp”. Or how about “Say thanks before it‟s just a memory”. And he packs a big message in the shortest possible space. Many of these articles kick off with fascinating stories of successful business leaders or Page 46 of 107 Get the MTL Experience! . But I keep a special place for Harvey Mackay. he‟s just a great writer. just like the titles of his books (one of which “Swim With the Sharks Without Being Eaten Alive” is behind our sub-heading above).managetrainlearn. I reckon you‟ll learn a lot from this site. Click. Yep. It‟s just that he tells such a good story. Finally. www. Here you‟ll find what must be the biggest selection of articles related to Approachability anywhere.Manage. you should create Page 47 of 107 Get the MTL Experience! . launched his own interactive TV. He‟s already got a great present! OK.) The theme behind Scott‟s ideas is Approachability. And then I realised that this isn‟t true. Many of Scott‟s themes really chime with me. One of them is the idea that you shouldn‟t create customers. is a regular columnist. Another is his comfort around using modern technology to build customer relations. If you can‟t get enough of Scott on this site. has a suite of websites. and has made a brand out of a nametag. take a look at his other video site and consultancy site. My Name Is Scott Stick Yourself Out There In my review of this site. I was going to say that a great future awaits Scott Ginsberg. he also has a nametag tattooed on his chest. My Name is Scott website. Scott is still young. It underlies his Hello.managetrainlearn. but he has already written 7 books. There are over 700 of them. Learn! 2010 41. Click. Hello. Summary of Free Resources:  Over 700 articles on making an impact Site Home Address: http://www. ( Email Address: scott@hellomynameisscott.

Summary of Free Resources:  management articles  tests  forum.managetrainlearn. Click. Wherever you are. Human Links The Only Indian Portal On HR Development This is a lovely Indian website that provides a wide range of services for human resource professionals. a wide range of managerial tests (eg Manager in a Fix). news and jobs) are a wide set of personality tests. (from training needs to climate. use it. forum.humanlinks.Manage. thinking skills to job satisfaction) and some general knowledge Page 48 of 107 Get the MTL Experience! .com www. Learn! 2010 Email Address: query@humanlinks. links. Amongst the many free goodies on offer here (along with the articles. Site Home Address: http://www. a range of audits.

Management/ Page 49 of 107 Get the MTL Experience! .about. Susan takes you through 4 main areas: HR www. there are free 5-week email classes. and Teambuilding. On the way they tackle Human Resources with guide Susan Email Address: info@humanresources. They start with 19th Century History and end up with Zoology. Summary of Free Resources:  Learning style profile  Free policy samples. Motivation. To help you through this wealth of material. checklists and forms  Interview tips  Job descriptions  Free email classes. Throughout the channel.managetrainlearn. Performance Management. Employing People. Communications. here including “Recruit and Hire the Best”. Free Learning Styles Test If you haven‟t yet become acquainted with the About concept.Manage. Site Home Address: http://humanresources. you‟ll find topics on Change Management. and Success at Work. the “must reads”. and the latest updates. Employee Recognition. then you‟re in for a great treat.about. there are links to the most popular sections. As with all About sites. Managing People. About – as the name suggests – is a multi-channel site that gives you an encyclopaedic tour of a wide range of topics. Click. Learn! 2010 Human Resources About… 43.

and my favourite pirate curse: “What care I. Institute of Silly and Meaningless Sayings Bullshine Generator Here‟s some light relief. Click. albeit with a serious purpose.Manage. my favourite bullshine phrase: “Has anyone seen my random data-stream analyser?”.com Page 50 of 107 Get the MTL Experience! . The purpose of all this fun is to highlight some of the silly things we do and say in the workplace. a way to curse colleagues using pirate-speak (I kid you not!) and a Babel translator telling you what various professional people really mean behind the words they say. here‟s my favourite cliché: “He was in and out like a yo-yo”. roll of honour and list of “bored” members. There‟s a swipe at management models. ISMS Babel translator  carparktivity stickers. Learn! 2010 44. For a flavour of each of these. a Bullshine generator for producing management speak. you can become a member of the institute and learn about the institute‟s history and purpose. It‟s the website of the Institute of Silly and Meaningless Sayings (author unknown but probably someone by the name of R Pottinger!) Part of the spoof is that it is set up as a legitimate institute and thus lampoons some professional institutes that take themselves far too seriously. There‟s a coat of arms (motto: Back to Quo Vadis).managetrainlearn.btinternet. Summary of Free Resources:  bullshine www. Site Home Address: http://www. thou plump. but great fun. a list of hilarious workplace clichés. For example. ISMS curser. black-spotted pigeonfoot!” Odd.htm Email Address:

articles and a newsletter. They include: “Thirteen Mistakes of Leadership” and “First Class Noticers”.managetrainlearn. The other valuable feature is a reading room where you can read excerpts from some of the best management books around. Leadership Now Building A Community of Leaders There are a number of familiar features on this site such as leadership quotes. This is a series of short one-minute reads on leadership subjects. For a start. Click. Learn! 2010 45. They include: Brian Tracy‟s “The 100 Absolutely Unbreakable Laws of Business Success” and Blaine McCormick‟s “Ben Franklin‟s 12 Rules of Management”. Summary of Free Resources:  leadership articles  newsletter  book excerpts.leadershipnow. Take a daily Email Address: comments@leadershipnow. But there are 2 features that make this site just a little bit different. Site Home Address: Page 51 of 107 Get the MTL Experience! . there‟s a feature called Leadership Minute.

Manage, Click, Learn! 2010


Leadership Tools

A Free Thank you Here‟s something free that nobody else offers! An ecard message service for team members who‟ve done a good job or who need cheering up on a tough assignment. This site gives you 20 e-cards to choose from. There‟s one on Achievement, Integrity, Great Job, down to Well Done. All you have to do is jot down who you want to send the card to with your message, and bingo! off goes the card. It might be a bit cheesy for some, but there‟s no excuse any more for not letting your people know how much you appreciate them! Make sure you check out all the other free items on this site, such as a free copy of Oliver Swett Marden‟s success book, “Pushing To The Front”, interviews with top leaders, e-zine, and a range of leadership tools. Summary of Free Resources:  success e-book  tools for leaders, eg business planning toolkit  coaching course  articles and quotes  teambuilding exercises  ecards. Site Home Address: Email Address:

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Valuing Leadership This is a very useful site. It‟s been put together by Mick Yates and is built around the idea of 4 E‟s of leadership: Envision, Enable, Empower, and Energize. You can watch various slide shows explaining this framework and learn how they apply to 5 leaders of the 20th century, including Gandhi and Pope John XXIII. On top of all this, there are 300 themed articles on leadership, 350 links, 200 magazine features, 400 book references, and 500 quotations. Now that should keep you quiet for a few days! Summary of Free Resources:  slide shows  leadership self-assessment  leadership articles  quotations  book references. Site Home Address: Email Address:

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Lessons in Lifemanship

A Course in Lifemanship This is an interesting site in which Bryan Bell attempts to explore what the meaning of lifemanship is. Bryan says that Lifemanship is like seamanship. Just as seamanship is defined as the ability to navigate the seas, so lifemanship is about navigating human relationships. It‟s about getting the skills that strengthen our relationships, making them more enjoyable for us and avoiding the self-defeating actions which make life a struggle. The course is split into 7 parts, including: How to improve relationships; how to get a job; how to find potential employees; and how to share success and motivation. It‟s like a compass to sail the seas of life (groan!). Summary of Free Resources:  online course. Site Home Address: Email Address:

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to General Resources and Related Library Links. Summary of Free Resources:  encyclopaedia of management. it has a bias towards non-profit organisations. Then you move through Icebreakers and Group Matters.) Let‟s see what happens when you explore one topic. Site Home Address: http://www. the work of one Page 55 of 107 Get the MTL Experience! . It‟s an amazing resource. Management Help Free Management Library I first came across this website some years ago when there was little else on management development on the web. Carter McNamara. You start with an introduction and a set of links to outside sites. Carter calls the site a “complete. say Group Skills. And it‟s hard to argue with that. highly integrated library of management material”. It covers everything in business from Email Address: jalnes@mapfornonprofits. I was astounded then and still am now. a true management help. Learn! 2010 49. to www. There doesn‟t appear to be anything left out. And of course when you go elsewhere you have other links to explore. Advertising and Promotion. Volunteers. It‟s a real web of information. well V. (By the way. Click.

Then there‟s an A to Z glossary of management terms. Culture. I selected “Q” and got “Quick Ratio” and “Quality of Work”. such as “Climbing the Mountain on your Terms” and “Feedback is the Breakfast of Champions”. you can buy the T-shirt with that slogan on (“To Work Is Email Address: admin@managerwise.managerwise. management Page 56 of 107 Get the MTL Experience! .com www.Manage. business schools. there‟s a massive collection of articles in the Knowledge Bank. The one I checked on Motivation has some really well-chosen subjects. Learn! 2010 50. For devilment. Click. portals. Innovation. Manager Wise To Work is Human. To Manage Divine”) and hand it out to your delegates on your next training course. neatly categorised into sections such as Coaching. Summary of Free Resources:  massive collection of management articles  glossary of management terms. To Manage Divine This is nothing short of a management supersite. There are also links to universities. As a bonus.managetrainlearn. Where to begin? Well. Motivation and so on. Site Home Address: http://www. and employment law sites around the world.

com Page 57 of 107 Get the MTL Experience! . To help you and your organisation learn these skills. Learn! 2010 Email Address: eric@managetrainlearn. Site Home Address: http://www. ManageTrainLearn Free Software Downloads I hope you‟ll forgive this bit of self-indulgence since this is our site. MTL provides a range of online products. You can download free evaluation versions of all these products from the site and enjoy them without limit at your leisure.managetrainlearn. 1-day Course Plans. Manuals for Trainers. www. Thinking Skills. Time Management and Training Skills. Step-by-Step pocketbook guides. including E-learning courses. ManageTrainLearn (MTL) focuses on the 20 skills that you need for professional and personal success in the 21st century. Summary of Free Resources:  software downloads  prize quiz  newsletter  articles on management and development.managetrainlearn. They range from Appraisal and Assertiveness to Teambuilding. and a library of free e-books.

the theme was Balance.managetrainlearn.” It‟s a nice way to do some useful self-improvement each day and. it‟s Page 58 of 107 Get the MTL Experience! .Manage. Click. Site Home Address: http://www. and the affirmation for the day was “I act with purposeful awareness of equanimity and balance.mhmail. Other resources on this site include Jeanie‟s guided meditation Email Address: mhmail@earthlink. When I looked. in the week I checked it out. Marshall House Your Free Daily Affirmation This site is run by Jeanie Marshall and each month of the year she offers a theme which is then translated into a daily affirmation. the best bit is. the two available were: A Meditation for Centering which lasted 12 minutes and Your Source of Abundance which lasted 27 minutes. For example. Peace and prosperity be with you! Summary of Free Resources:  daily affirmation  3-monthly e-zines  online guided www. Learn! 2010 52.

If you‟re interested in getting more out of your subconscious mind and reaching a truly relaxed creative state of awareness. creative and deep relaxation.managetrainlearn. founder of the Mind Power System. and discover possibilities you never imagined! Summary of Free Resources:  mp3 relaxation programme  email course. Mind Power System Free Relaxation Programme This is one of the websites of Jose Silva. open up your mind. www. This programme shows you how to reach the alpha level of relaxation. The free part of the programme is a 9-part email course which is the result of Jose Silva‟s 25-year research into how human beings can reach their full Email Address: support@silvaultramindsystem. and accelerate your own healing. this is the site to come to. Learn! 2010 53. Site Home Address: http://www. You‟ll learn how to reach deep levels of meditation like a Buddhist monk. you get a free 30-minute mp3 audio programme called “How To Reach The Alpha Level”. pull creative ideas out of thin air. Go on. an optimal state of being in which your right and left brains are working together and you are in a state of total.silvaultramindsystem.Manage. Page 59 of 107 Get the MTL Experience! .

000 visitors learn the essential skills they need for an excellent Email Address: info@mindtools. There is also a members‟ area. called Career Excellence Club. Click. and a forum. Mind Tools Online management and leadership Page 60 of 107 Get the MTL Experience! . instantly available Each year. Learn! 2010 54. MindTools. interviews with helps more than 10. for access to all the materials. free of charge. and develop yourself on an ongoing basis with the Mind Tools‟ popular e-newsletter. Site Home Address: http://www. Here you can learn hundreds of essential management www. Summary of Free Resources:  Free skills-builders  Over 450 articles  140 articles downloadable as an e-book  personal development plan workbook.

com Page 61 of 107 Get the MTL Experience! . This is how it Email Address: info@ocw. Listening to the Customer. Now you can turn yourself into a MIT graduate! Summary of Free Resources:  online courses  trainer‟s resources. You could be a trainer and use the plan as a structure for your own courses. Negotiations and Conflict Resolution. Let‟s take as an example “Practical Leadership”. Programmes are courses run in any particular semester. It‟s up to you how you might use this information. and Communications for Management. both in pdf. the Massachusetts Institute of Technology made newspaper headlines. What you don‟t get. There are some 34 departments ranging from Aeronautics to Writing lecture notes and assignments. Or you could use the references as the basis for your own self-paced learning. Now a few years on.managetrainlearn. is the actual lessons. Other programmes of interest to managers are: Advanced Managerial Communication. here are the results: MIT Opencourseware. What you‟ll get on this course is a syllabus. Learn! 2010 55. It‟s up to you. MIT OpenCourseware Sloan School of Management When it first announced that it was opening up all its course material free to the world. The most relevant to anyone interested in business is the Sloan School of Management with over 100 www. Site Home Address: http://www. obviously. Click. reading references.

com Page 62 of 107 Get the MTL Experience! .com www. Considering what you‟d pay to hear either of these two speakers in person.managetrainlearn. Site Home Address: http://www.45 minutes and can be played straight from your PC or an mp3 player. Learn! 2010 56. When I did this. It lasts all of 25. the free mp3 I got was Bob Proctor and Jim Rohn talking about Goalsetting. Click. mp3motivators Free mp3 programme This site supplies the top audio programmes from the world‟s best personal development speakers.mp3motivators. The free gift offered on the site comes when you recommend the site to a Email Address: info@mp3motivators. that‟s not a bad deal! Summary of Free Resources:  motivational mp3s  free copy of As A Man Thinketh by James Allen.Manage.

the lessons have universal appeal to managers and leaders in any organisation. National School Board Association Professional and Leadership Development This site contains a useful professional and leadership programme. There‟s good stuff on the qualities that make up a leader.html Email Address: itte@nbsa. Maybe they have something in mind? Summary of Free Resources:  leadership www.nsba. Learn! 2010 57. Page 63 of 107 Get the MTL Experience! .org/sbot/toolkit/PandLDev. Although it‟s aimed at school governing bodies.managetrainlearn. Site Home Address: http://www.Manage. the different ways to communicate. and quite a big section on dealing with conflict. Page 64 of 107 Get the MTL Experience! . How do you approach your client so as to make your meeting as productive as possible?” You have 5 possible options for each answer. which is quite instructive. Site Home Address: http://www.managetrainlearn. After submitting your answers.Manage. Empowerment Through Negotiation Here‟s a tricky negotiation skills test called “So You Think You Know How To Negotiate?” There are just 7 questions and you‟re given 5 minutes to complete www. Learn! 2010 Negotiation Enterprises Email Address: info@sabonline. you get the correct versions and a rationale. Click. The first case is as follows: “A client walks into your office and is exceedingly angry and difficult to talk to. Summary of Free Resources:  negotiating skills test. All the questions are case studies.

Learn! 2010 Negotiator Magazine 59. in which these two men doubled the size of the USA overnight for the price of $15 million. Click.managetrainlearn. One feature that took my eye was a page on Outstanding Negotiations in which readers are asked to submit their nominations for the best negotiating performance ever carried out. The second is the Louisiana Purchase by James Monroe and Robert Livingston in 1803.Manage. in which King Solomon had to choose between two women who claimed to be the mother of a baby boy. There‟s no fee so it‟s a resource you can wander around at will. Site Home Address: http://www. Two entries are currently topping the list. The first was what John calls the King Solomon Maternal Claims Page 65 of 107 Get the MTL Experience! . And it‟s all the work of one man. John has compiled everything to do with negotiations ranging from Crisis Negotiation to Gender Negotiation to Salary Negotiation and Travel Negotiation. The Most Comprehensive Resource On Negotiating Today This is probably the biggest database of negotiating material on the Email Address: editor@negotiatormagazine. John Baker. Cheap at twice the price! Summary of Free Resources:  huge database of negotiating material. It‟s absolutely massive.

Manage, Click, Learn! 2010


New Conversations

The Seven Challenges This is Dennis Rivers‟ site which he calls a cooperative communication skills community. He offers a range of free ebooks, articles and exercises to help visitors communicate more creatively, successfully, and compassionately; to encourage dialogue and resolve conflict; and to build a more co-operative life at home and work. There are 5 free e-books: The Seven Challenges written by Dennis himself. It goes into subjects such as Listening; Expressing yourself clearly; and Focusing on learning. Compassionate Listening by Gene Knudsen Hoffman, which explores how to transform conflict Human Becoming, an anthology of works by David Richo on our journey toward becoming whole and human, (look out for his excellent affirmations on overcoming fear) The Geometry of Dialogue, again by Dennis, which uses mandala-like flow charts to map and facilitate human interaction. Summary of Free Resources:  communication skills e-books  a set of resources on forgiveness, including a bumper sticker. Site Home Address: Email Address:

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Manage, Click, Learn! 2010


Office Diversions

The Productivity Reduction Discovery Centre Don‟t tell your boss the subtitle for this site or he/she will seriously think you‟re wasting your time here. However, if you do get caught, then just quote the subtitle on the home page, which says: “Important survey reveals long-term medical importance of active on-the-job stress reduction”. Because that‟s what this site will do for you: reduce your stress and give your fun hormones a real boost. There are tons of great material here: office jokes galore; lists of phobias; games of concentration; world clockwatching; office pranks; timewasters; 2035 headlines (eg “Ozone created by electric cars now killing millions in 7th largest country in the world, California”); brain twisters, and jigsaw puzzles. When a bit jaded, I‟ve often whiled away a half-hour doing a jigsaw puzzle on this site and come back to my duties refreshed. (Really!) Perhaps the first of the 10 Office Commandments on this site is reason enough to play around here from time to time: “Thou shalt have no other life beside work”! Oh, and in case your boss does catch you looking at this site, there‟s a panic button called Yikes It‟s The Boss which will take you to a page on… well find out for yourself! Summary of Free Resources:  jokes, games, pranks, puzzles on office working  forum  poll  free office clipart. Site Home Address: Email Address:

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Patricia Fripp

Confessions of an Unashamed Relentless SelfPromoter Patricia Fripp is an award-winning coach and speaker, and by her own admission, an unashamed relentless self-promoter. I don‟t mind that because I like her style and tone and enjoy what she offers. For example, she has a huge list of articles covering the whole raft of management and personal development topics. For example, in Presentation skills, she offers “Put Your Audience in the Opening” (good advice); in Marketing Skills, she offers “Power Pitching”; and in Leadership, she offers “Make Your Presentations Fun”. But there‟s more free stuff on this site. There‟s a whole set of videos taken from Patricia‟s presentations. Try “Life is a series of Sales Situations” for starters. Or how about “The Story Behind Awesome Storytelling”. And what better than “Quantum Leap Performance”? You certainly get your money‟s worth here. After all, it‟s free! Summary of Free Resources:  management articles  ezines on public speaking and business  videos of presentations. Site Home Address: Email Address:

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Get the MTL Experience! People Alchemy Turning People into Gold Dust The guys at People Alchemy claim that. who isn‟t?). A nice touch was also that you can bookmark pages and add your own notes. Everything possible is included from 360 Degree Assessments to Diversity. Oh. OK. making mistakes. or under pressure (OK. And their answer is their online (and offline if you want) portal of over 100 topics on management with lots of information on each. Page 69 of 107 Get the MTL Experience! . Everything I saw was superbly written and presented. just because they want to! Summary of Free Resources:  Trial of a refreshingly different leadership manual Site Home Address: http://www. You need Email Address: enquiries@peoplealchemy. then you don‟t need training. using their search facility or just going where the mood takes you. It‟s a great resource and they offer a Free Trial for 15 www. and if this wasn‟t enough. the portal is offered free to charities. Empowerment to Violence and Aggression. Learn! 2010 63. if you‟re a manager who‟s stuck.managetrainlearn.peoplealchemy. This enables you to access the full version and wander all over the place.

edu www. Penn State Psychology What Do You See? If you‟ve ever been on a personal development programme. Site Home Address: http://psych. And you can use them in a wide range of change programmes as great icebreakers. You‟ll find the 3 just mentioned plus other well-known ambiguous illusions such as the Eskimo/Indian chief.Manage. They‟re fun to play with or just to work out for yourself. This site has a huge number of links to different optical illusion sites ( the rabbit/duck. some of the links are now dead).htm Email Address: Acp103@psu.managetrainlearn. Summary of Free Resources:  optical illusions. being rather old. Some trainers use the famous “old hag-young queen” image. and the facing vases/ Page 70 of 107 Get the MTL Experience! . And others mix numbers and letters as in the “Is it 13 or B?” picture. Click. Others use the Necker cube. Learn! 2010 64. or quick power learning interludes. the chances are you‟ve been shown an ambiguous picture showing 2 images which change according to how you look at

com Page 71 of 107 Get the MTL Experience! . then you‟ll love Chuck Gallozzi‟s articles and free e-book “Roadblocks to Happiness” on this site. As an example of the folksy nature of these writings. Say goodnight. Learn! 2010 Personal Development www. Site Home Address: http://www. neatly arranged in A to Z fashion according to personal development themes. steer right through Learning and Leaders. here‟s the subheading to the article on Wisdom: “Some folks are wise and some otherwise”. So we start with Abstinence.Manage. and end up with Wisdom Words and Worry. Homespun Philosophy If homespun philosophy is your thing (and I have to confess to a certain weakness in this neck of the woods).managetrainlearn. move on to Change and Complaints. There are nearly 250 articles to choose from. Aaah.personal-development. John-Boy! Summary of Free Resources:  articles and e-book  free My Life Planner software. Email Address: stevemoor@personal-development.

Learn! 2010 66. Site Home Address: Email Address: coach@philiphumbert. Philip Humbert Coaching to Achieve Your Goals and Live Your Dreams Dr Philip Humbert is my kind of guy.” Philip shares a lot of his philosophy and ideas on this website of his. and Making Money. Oh. Creating Wealth. He‟s a coach who says he‟s never worked in his life: what he does couldn‟t be described as work in the conventional sense. The free goodies include 3 free e-books: Goal-Setting 101. Kodiak. audio tapes and top 10 lists.Manage. One of the best features is Philip‟s newsletters and you can get copies for every month back to 2002. Personal Eco-Systems. I suppose there‟s no better definition of a trainer or coach than when he says: “I love to pass on what I‟ve learned and help others enjoy their own brand of success. and I also like Philip because the most important stuff on his bio is his dog.managetrainlearn. Summary of Free Resources:  3 e-books  Audio tapes  Hundreds of quips and quotes on personal development  Newsletter archive. He does things that bring him joy and contribute value to Page 72 of 107 Get the MTL Experience! . Click.

All free. Learn! 2010 67. You can get Napoleon Hill‟s “How to Overcome Failure and Achieve Success”.com Email Address: info@positive-club. Kahlil Gibran‟s “The Prophet” and Wallace Wattles‟ “The Science of Getting Rich”. there‟s a lovely relaxing slideshow from Kahlil Page 73 of 107 Get the MTL Experience! . Click.managetrainlearn. a free 7 Eternal Laws CD.positive-club. there really isn‟t any hope for you! Summary of Free Resources:  self-improvement e-books  positive boost  tests and quizzes  inspirational slide show from Kahlil Gibran  relaxation formula  dictionary of self-affirming quotations. Site Home Address: http://www. including some classic self-improvement books. Now if none of these don‟t put you on cloud nine. then this site will shower you with great motivational literature. In addition. Emile Coue‟s relaxation formula that‟s a must whenever you‟re feeling down. a really neat little positive boost trick that only a computer can deliver. And many more besides.Manage. Positive Club Free Inspirational Books If you‟re really interested in personal www. and a massive dictionary of self-affirming quotations from Abundance through to Youth.

And lastly. conversational style. Then there‟s a range of free excellent Powerpoint templates under different headings such as business. Site Home Address: www. told in an Page 74 of 107 Get the MTL Experience! . Where to begin? Well. first off. Learn! 2010 Presentation Helper 68. there‟s some great advice on how to deliver your presentation.presentationhelper. Summary of Free Resources:  Slideshows  Advice from famous presenters  Templates  Speeches  Sound clips. Click. seasonal. Topics include What to Wear and Dealing with Investors. There are also quick links to the free Powerpoint viewer and trial version of the real thing. funerals and retirements. and a template builder. a really interesting forum from which you can see some of the presentations people have made such as “The Life of a Potato”. Next. “Ancient Egyptian Mummification”. Help For All Your Presentation Needs I‟ve seen quite a few sites that teach presentation skills but this is my Email Address: and “The Future of the Pork Sausage Market”. you‟ll find a collection of famous speeches and examples of what to say on special occasions such as weddings.

Summary of Free Resources:  Collection of management models Site Home Address: http://www.provenmodels. Click. Proven Models Models on the Cat Walk Although Provenmodels is primarily a resource for researchers and students. you can browse the model book. The models themselves are displayed graphically with details of their Email Address: customer_service@provenmodels. It comprises a collection of 64 models which can be accessed be a search of the model name. Alternatively.Manage. Learn! 2010 69. In the top ten of models are favourites like Maslow‟s Hierarchy of Needs. descriptions.managetrainlearn. it can also be of value to those who want to develop their knowledge of management ideas. Theory X and Page 75 of 107 Get the MTL Experience! . and references. You can add your own www. pros and cons. the author name. or the topic. and Fayol‟s 14 Principles of Management.

The chief free resource on this site is a collection of audio podcasts. Robin Sharma is the ex-lawyer turned motivational speaker who has created a brand out of himself and uses this to promote a wide range of business and personal development material. that‟s the person I‟ll always think he www. You can‟t help getting infected by Sharma‟s enthusiasm and success aura. Site Home Address: http://www. but as the name of his bestselling book. Learn! 2010 70. ranging from Lessons on Leadership from U2 to The Five Forms of Wealth to Ambidextrous Leadership and Be A Renaissance Person. Click. Robin Sharma The Monk Who Sold His Ferrari I don‟t believe that Robin Sharma is for one second the monk who sold his Email Address: al@robinsharma.managetrainlearn. These will really motivate you as you walk or drive along.Manage. Summary of Free Resources:  free podcasts  video segment on “The 8 Things that Billionaires Do”  video excerpt on “Lead Without a Title”  “Extraordinary Leadership” audio programme (60 minutes). Everything he touches seems to turn to gold. In all there are nearly 40 broadcasts in the Page 76 of 107 Get the MTL Experience! .

including: “Ask For More” www. entertaining. and tells a very good story. Site Home Address: http://www. you‟ll also get a set of 23 articles on power Page 77 of 107 Get the MTL Experience! . “Flinching”. Plus. He‟s practical. This site will show you Roger in action both on audio and Email Address: dawsonprod@aol. Roger Dawson You’ll Never Make Money Faster than When You’re Negotiating Roger Dawson was one of the first speakers I ever heard on the subject of Negotiating Skills. Summary of Free Resources:  audio and video excerpts  articles on negotiating.rdawson. Learn! 2010 71. and “Money is not as important as you think”. Click.Manage.

com www. And. There are great videos which will show you why Ron is such a draw when Page 78 of 107 Get the MTL Experience! . as if this wasn‟t enough. Summary of Free Resources:  Videos and audios on customer service  Slideshows  Articles and tips Site Home Address: http://www. a free Customer Service Training Library. There are 2 really creative Powerpoint slideshows called Service With a Smile and Up the Loyalty Ladder which you can download. Uplifting the Power of Service Worldwide Ron Kaufman must surely be the most dynamic advocate of customer service in the world. Learn! 2010 Ron Kaufman Email Address: ron@ronkaufman.ronkaufman. Both sites will give you access to some of Ron‟s excellent free material.managetrainlearn. He has two websites: his own at ronkaufman and his customer service college at Up Your Service.Manage. There are audio presentations with intriguing titles such as “How to make a wrong customer feel right”. He has reached more than 3 million people with his high-energy and high-content presentations. Click.

Summary of Free Resources:  articles on NLP  free NLP videos  hypnotic language course  irresistible influence language course and ebook  free 1 year hypnosis course and ebook. Salad Ltd Do What You Love Salad is a UK training company specialising in Neuro-Linguistic Programming (NLP).managetrainlearn. “Wave goodbye to hesitation”. Signing up to Jamie‟s tips means you get a whole host of NLP-related resources free. It‟s run by Jamie Smart who is the author of most of the articles in the tips Learn! 2010 73. and “Power chunking”.com Page 79 of 107 Get the MTL Experience! . Click. To get a feel for some of the www. here are some titles: “Put some fizz in your physiology” (about the state of your body and the state of your mind).co. There are over 80 articles here and they are really one of the best introductions I‟ve come across to Email Address: info@saladltd. They‟ll enhance your communications and make you a stronger influencer. Site Home Address: http://www.saladltd.

On each of the topics in their courses. Page 80 of 107 Get the MTL Experience! . and Social Media. To start off. Learn! 2010 74. or submit a comment of your own. though. Site Home Address: Email Address: contact@siliconbeachtraining. They care about effective training and that means listening to their clients and course participants.siliconbeachtraining. as well as more familiar management courses. Because they are also promoting their own offline courses. Summary of Free Resources:  Free courses from their website  Free monthly competition. they offer 13 courses that can be accessed from their website pages. you can follow up on tags (to see related items). These range from PRINCE2 to Six Sigma. they also run a monthly prize competition with the winners receiving a free course. Silicon Beach Training Training that Makes a Difference Silicon Beach Training are a Brighton (UK)-based company that provide both online and offline training. is the range and depth of free resources on their www. What makes them really outstanding. share the topic on your social sites.managetrainlearn.

com Page 81 of 107 Get the MTL Experience! . Learn! 2010 75. exercises. workbooks. however. Click. These include trainer‟s notes.skillsconverged. Summary of Free Resources:  Free training resources on You get all the instructions along with the item which are usually well-illustrated. is the wealth of free material on offer.Manage. What makes this more than a training shop. all of which can be customised to suit your own particular training www. games. Soft Skills and Personal Development Skills Converged is a great little training shop which provides offthe-shelf content for trainers. Skills Converged Training Material on Productivity. slides.aspx Email Address: support@skillsconverged. These range from energisers and icebreakers to exercises and teambuilders. and role plays  Icebreakers  Quiz  Teambuilding games  Free download pack with guidelines and useful materials for running courses. Site Home Address: http://www. A great giveaway for training and learning.managetrainlearn.

and stretching. Site Home Address: Email Address: info@stressbusting. Stressbusting Wellbeing Solutions for Your Workplace This site has got everything you need to relieve you of stress. Then there is the Stressbusting channel with a variety of short programmes on relaxation. The one irresistible feature is the Stress Test which will let you know how vulnerable to stress you Page 82 of 107 Get the MTL Experience! . There are really interesting articles. I liked in particular the idea of “Firebreaks” around your busy day.stressbusting. Therapies cover 13 remedies from Yoga to Colour Therapy to Shiatsu.managetrainlearn. Learn! 2010 76. or via the type of remedy eg a link to another area or Summary of Free Resources:  Articles. And the Directory offers a good set of links to more specialised areas. advice and tests on stress busting. You can hunt for stressbusting ideas either via 12 zones like Workplace Stress and Money and www. Send me to the relaxation couch now. Click. from Dr Roger Henderson.

software and www.  Massive personal success article directory  Free tour and demo of “Life Organizer”  E-cards to send to your contacts. developer Robert Stuberg‟s mission can be summed up in this simple statement:”our goal is to help you experience more success!” You‟ll find products from the well-established success authors here such as Jim Rohn and Wayne Dyer. Plus audio programmes. these are pretty amazing.Manage. I think. Then there‟s an amazing article directory. and powerwords. in fact. to which you can add your own items. And email tips. Click. Plus a demo of a Life Organizer that plans your personal success. coaching courses. For a start you can download a free CD and MP3 of “The Secret”. Success guaranteed. The focus on this entire site is success. quotes. and I forgot. But what about the free resources? Well.success. there‟s a great selection of e-cards that you can send to your contacts Email Address: info@success. Oh. Your Path to Success If success is important to you in life. (and who doesn‟t have some kind of desire for their own success?).com Page 83 of 107 Get the MTL Experience! . Learn! 2010 77.managetrainlearn. Success. then this is the place for you. Site Home Address: http://www. Summary of Free Resources:  Free CD and MP3 on Robert Stuberg‟s “The Secret”  Free coaching session  Free newsletters.

newsletters. Mental Health. adding an article (50). or simply daily logging in (5). Site Home Address: http://www. Health and Fitness. It‟s a very well-managed resource and the links alone will set you on a personal development adventure that may take you anywhere. Spirituality. instant messaging.Manage. As an encouragement to participate. blogs. Self Growth The Online Self-improvement Encyclopaedia Selfgrowth is reputedly one of the largest self-improvement sites on the Internet. a community. Love and Relationships. and a place to www.managetrainlearn. members can earn user points for all their activity on the Page 84 of 107 Get the MTL Experience! . Once you‟ve registered. Money and Careers. Learn! 2010 78. including adding an expert page (100 points). and products. It is a resource. you can be featured on the site and offered prizes. Click. and discussion Email Address: webmaster@selfgrowth. The site has 6 areas: Success Skills. and Lifestyle. As a reward for gathering points. events. You can access experts in each of these areas. sets of articles. Summary of Free Resources:  A choice of 13 free newsletters  Links to online IQ and EQ tests  Huge directory to specialist sites dealing with self growth  Access to experts. you can develop your own member pages and connect to others through chat.

Targeted Learning Engaging the Collective Genius of People This is a neat little site. Great fun and highly innovative. and Maintaining Balance. I scored highest on Gaining Autonomy which for me was spot-on. Here you can sign up and then take a Career Driver‟s Assessment which is a small portion of Lesson Two of the workshop.targetedlearning. Serving Others. you get the results which score your responses according to one of the following: Gaining Page 85 of 107 Get the MTL Experience! . Achieving Stretch. Ensuring www. it has a landscape website not a down-the-page portrait one. Summary of Free Resources:  Demo of Making a Difference workshop Site Home Address: http://www. And then it uses a mountain background. Learn! 2010 79. Once you‟ve completed the whole set of questions. Fostering Innovation. though.managetrainlearn. Click. is the link to the Making a Difference workshop. Leading Others. The great thing about the site. Being the Email Address: info@targetedlearning. probably because the company is located in Utah. For a start. The assessment now allows you to devise an Action Plan. This is a series of 28 questions about your career objectives and values.

Testing.testcafe. Site Home Address: http://www. on your career choices. Test Café Brain Tests This is one of the best sites around for taking tests. there‟s a free Brain test that has 32 questions and will take you 12 minutes to complete. testing. on time management. Learn! 2010 80. Summary of Free Resources:  tests and self-assessments. As an example. and on your Page 86 of 107 Get the MTL Experience! . Other free tests include… How Smart Are You? How Smart Are Your Emotions? Are You Left-Brained or Right-Brained? Teamwork Are You A Leader? Are You Organised? Are You Self-Confident? Half-Full or Half-Empty? Are You Assertive? Enneagram Test What Color Is Your Aura? What Kind of Person Are You? OK. You can take them on your IQ. on teamwork. Email Address: info@testcafe. on assertiveness.

ranging from “Change Is A Many–Splintered Thing” to “When You‟re At the End of Your Rope. Click. Let Go”. You can also listen to Patti talking about some of her work assignments and you can download one of the best pdf brochures I‟ve ever seen. That‟s why she calls herself “the change agent” (get it?) This site is a showcase for her very interesting articles on change.thechangeagent. Summary of Free Resources:  articles on change management. in her words.managetrainlearn. Learn! 2010 Email Address: patti@thechangeagent. detect change. It‟s in the form of a spy file.Manage. That‟s not all. The Change Agent Are You A Change Agent or A Change Victim? Patti Hathaway is a consultant who specialises in helping organisations manage change. Site Home Address: http://www. or. about Patti and her Page 87 of 107 Get the MTL Experience! .

documents and other useful tools to share with the rest of the community.theleadershiphub. emailing within the platform. and one I particularly like. Some of the groups on the site include: Professional Voice. Think MySpace or Facebook for Leaders and you‟re in the right kind of territory – a leadership collaboration and development site that uses social networking principles and tools. Click. The Leadership Hub The World’s Online Leadership Community The Leadership Hub is claimed to be the world‟s first online collaborative leadership development community. which aims to inspire people with Walt Disney‟s leadership style and show them how to be a “connoisseur of talent”. Be Inspired.managetrainlearn. Learn! 2010 82.Manage. videos.0 tools with members writing their own leadership diaries. The site is based on Web 2. blogs. documents on leadership Site Home Address: http://www. Move over Mickey! Summary of Free Resources:  60-second leadership book extracts  Email Address: www. uploading their own video Page 88 of 107 Get the MTL Experience! . Disney Leadership. Be Entertained. This means that leadership experts and practitioners from all over the world can collaborate with each other. messaging each other.

“Chumbo Chart”.managetrainlearn. Hats off to David for another amazing encyclopaedic resource. and “Fault Tree Analysis” each with a page containing descriptions of tools and terms about improvement and quality.syque. www. Site Home Address: http://www. This one is “a long list of around 400 items. Learn! 2010 The Improvement Encyclopedia 83. you can start with the “A-O Diagram” and journey through “Bell Curve”. and qualitytools (which you‟ll find elsewhere in this book). a companion to changingminds. ranging from original Japanese terminology to Six Sigma Page 89 of 107 Get the MTL Experience! .htm Email Address: contactus@syque.” So. end up with “Z-Chart” and “Zenbara”. if this is your sort of thing.Manage. Brief Descriptions of Quality Terms and Tools Here is another one of learning junkie David Straker‟s sites. creatingminds. Summary of Free Resources:  articles on quality and improvement.

and ends with “The 10 Steps to Overcoming Public Enemy No 1: Fear”.com www. There are 62 of them and they‟re all written the way Victor speaks: highly personal. through “The Winning Mindset of a True Leader”. Site Home Address: http://www. which is summed up as: “never try to win”. Learn! 2010 The Logic of Success 84. conversational. Victor is an American motivational speaker who is very Page 90 of 107 Get the MTL Experience! .thelogicofsuccess. Click. and free e-book on success. They range from “My First Trophy”.managetrainlearn. newsletter. direct. Motivation with Intelligent Content This is Victor Gonzalez‟s site. a bitter-sweet story of how nobody sees you when you really succeed. Read and be entertained! Summary of Free Resources:  video excerpts  articles.) What makes the site worth a visit is the special collection of articles on Email Address: victor@thelogicofsuccess. and instructive. (You can see him in action on this site in 4 video excerpts.

Learn! 2010 85. this is as good a place to start as you‟ll Page 91 of 107 Get the MTL Experience! . There are Finance. it has a wonderful glossary. if you ever need to look something up about management. HR. Email Address: info@reckliesmp. Then there are links to www. Summary of Free Resources:  glossary of management terms  articles galore on management. and a Daily Knowledge Special. For a start. and other categories that will shoot you off to even more resources elsewhere on the Net. a Knowledgebase.managetrainlearn.Manage. In fact. Which makes this section alone a great research tool. Warning: only attempt if you‟ve got an hour or two to spare as you‟ll almost certainly get absorbed in its fascinating meanderings. Site Home Address: http://www. Click. The Manager The Knowledge Intermediary “The Manager” is a massive resource focusing on management issues. sending you off in all sorts of explorations.themanager.

Dan West. Here you‟ll find answers to questions that really bother people at work.workplacedoctors. Click. Hint: prison wins out! Summary of Free Resources:  workplace question and answer  amusing things that managers say. in “Management Without Logic”. Dear Doc… This is an off-beat work-related website run by William Gorden. In addition. Learn! 2010 The Workplace Doctors 86. “How Can I Combat Tardiness?” and “I Work With A Jerk!”.com/ Email Address: danvwest@msn. Lists to Hang Up at work. and a comparison between work and Page 92 of 107 Get the MTL Experience! .com www. The main part of the site is a Question and Answer section in the style of an Agony Aunt column which responds to all sorts of workplace issues. Site Home Address: http://www. there‟s a very amusing section that includes: some of the crazy things managers say. such as “Help! I Can‟t Spel”.Manage. and Tina Rowe.managetrainlearn.

including…  104 training games from “$20” to “Zoom”  36 interactive lecture styles  webshell games like www. Click. for short). Just go and play! Summary of Free Resources:  games. quizzes. puzzles and guides  training resources. Site Home Address: http://www.managetrainlearn. Thiagi was born in Madras (now Chennai) and became an instructional leader devoted to making learning fun. to name just a few. Project Life Cycle. eg on facilitator characteristics. And there‟s a lot of free fun training on the Page 93 of 107 Get the MTL Experience! . TV game shows.  trivia puzzles  email games. and Tic Tac (Noughts and Crosses) “About the World”  a glossary of 66 strategies for improving performance  interactive Email Address: thiagi@thiagi. Learn! 2010 87. Thiagi Improving Performance Playfully This is the site of Sivasailam Thiagarajan (or Thiagi.thiagi.Manage. and e-learning.

Manage. As you would expect from two such luminaries. Finally. there is a Resources section linking to a big database of other sites and www. there is a wealth of material on this site. Expand Your Thoughts The two Thinking Managers who edit this site are Robert Heller and Edward de Bono. Learn! 2010 Thinking Managers 88. consultants and thinkers in their own right. These include a Guru Watch which follows the latest work on over 70 of the world‟s top management gurus. and an update on the world‟s top companies. Heller is the founder of the magazine. There is also a huge library of management material. Summary of Free Resources:  Management library  Blog watch  Media watch  Links library. much of it available in the Letter to Thinking Managers newsletter which is free for the first two Page 94 of 107 Get the MTL Experience! .com Email Address: info@thinkingmanagers. a Media Watch which summarises the headlines of the world‟s top business publications.thinkingmangers. both outstanding writers. Site Home Address: http://www.managetrainlearn. Management Today and de Bono is one of the world‟s leading authorities on creative thinking. Unusual and original features of the site are various newsfeeds on management topics. Click.

The objective of this site is to enable you to live your life creatively and joyfully in your own way so that you can experience goose bumps of success in all areas of your life. jokes.managetrainlearn. Learn! 2010 89. wish I‟d had an intro like that! Summary of Free Resources:  Terrific collection of “Tickles” (thought-provoking articles)  Poll of the week. provoke games. are you tickled by life? Tickledbylife. stories. www. inspire you and wow you with a host of free articles. comments and much Page 95 of 107 Get the MTL Experience! . interviews. Cor.php/ Email Address: info@tickledbylife.Manage. Site Home Address: http://tickledbylife. anecdotes. will surprise you. Tickled By Life Productivity and Life Enhancement Does life excite you? Are you blown away by the newness of every moment? Do you tap your creativity to the full? Are you passionate about your goals? Does playfulness come naturally to you? In short. puzzles.

com/products/freebook. If you want to inject more pizzazz into your presentations. Tom Antion Wake ‘Em Up Business Presentations. On his site you‟ll find a great free ebook on how to keep your audience awake and captivated by your business presentations.managetrainlearn.Manage. fun and memorable programs”. It‟s www. Learn! 2010 90. It‟s printable online reading but if you want to buy the book you can. Oh. and has some very interesting ideas and techniques. and don‟t you think that book cover is kinda snazzy? Summary of Free Resources:  ebook on presentations  free articles on Page 96 of 107 Get the MTL Experience! . Click. Tom‟s title for the e-book is: “Wake „Em Up!” and the subtitle is “Your A to Y Guide (No ZZZZZs Allowed) to more interesting. Tom Antion is a business speaker who also runs a range of seminars on other topics.htm Email Address: orders@antion. Site Home Address: http://www. try it. 336 pages long.antion.

Tom implores us to use these resources. Spread them around. Learn! 2010 91. or dozens more. he shakes up enterprises to re-think what they Email Address: info@tompeters. Tom Peters When Exactly Will You Go For Wow? This is the site of the guru‟s guru. For here on Peters‟ www. or transformational change. Tom Peters. Brazil. But now of course the cost doesn‟t come into it. Click.Manage. the Middle East. Years ago. or innovation. He is far more than a motivational speaker. I used to think. Plus. There are heaps of stuff here. Page 97 of 107 Get the MTL Experience! . or the nub of leadership. You can discover what the great man thinks about interviewing excellence. from seminars in the States. Please!” As if he had to ask! Summary of Free Resources:  powerpoint slides of Tom Peters‟ seminars  master and special slides  newsletter and daily quote  pdf files covering thoughts and tips. Romania. slides and pdfs on Peters‟ thoughts. I dreamed of attending one of Peters‟ seminars – a mix of Deming and Robbins. The thing that stopped me going then was that Peters‟ seminars were invariably sold out and I could never make out a good enough business case to justify the cost. Site Home Address: http://www.tompeters. when I was just a humble HR manager. Send them to friends. Have your way with them. I can get the next best thing to attending one of his seminars: all the powerpoint slides for free.managetrainlearn. Use them. “Take them. and more. Peters is a legend in his own lifetime.

com Page 98 of 107 Get the MTL Experience! . Summary of Free Resources:  Samples of training materials. simple to follow and easy to access.managetrainlearn. you qualify for a free training pack. whilst remaining affordable. such as “Aeroplanes” and “Ha Ha”  Exit interview questionnaire  Meeting planner  Powerpoint games  Quizzes and fun  Teambuilding games  Training Models  Training documents  Icebreaker. eg “Leading Effective Teams” and “The Art of Negotiation”  Free energisers. They also provide consultancy and bespoke services. Click. and Health and Lateral thinkers. seminars and workshops. Plus. if you are a UK charity.Manage. including Business Development. Learn! 2010 92. Trainerbubble Affordable Training Solutions Trainerbubble sells a range of products for trainers. Metaphors.aspx Email Address: customercare@trainerbubble. Communication. As well as this www. Trainerbubble provides a huge list of free samples that are ideal for anyone running courses. Customer Care. Site Home Address: http://www.trainerbubble. leaders and anyone involved in the development of others could access a set of simple to use trainers notes that are highly interactive. A great training resource. The site and company is the creation of Andrew Wood whose aim was to develop a website where trainers.

there‟s a 30-lesson course called “The Positive Approach” which is intended to help you become clearer about your own identity.Manage. Site Home Address: http://www. stable/unstable. Click. Phew! Summary of Free Resources:  E-book  courses on self-development  free coaching  free copy of “Transforming the Mind”  free copy of “The Whole Person Handbook”. Learn! 2010 93. www. and Nutrition. you can also download a 107-page pdf book called “The Whole Person Handbook” which uses a questionnaire to lead you through your key development issues. what you want in life and how to consciously transform your life for the better. For Page 99 of 107 Get the MTL Experience! .managetrainlearn. if that‟s not Email Address: info@trans4mind. there are 3 more free courses on Communications. Trans4Mind Tools for Transformation This link will take you to a wealth of free goodies from Peter Shepherd‟s Trans4mind website. And. Heart Intelligence. Then you can download a 242-page pdf book called “Transforming the Mind” and take a range of personality tests covering extroversion/introversion. And that just scratches the surface. and assertive/unassertive preferences.

communication and marketing.managetrainlearn. Learn! 2010 94. Nearly every concept on management must be here.Manage. valuation and decision making. Value-Based Management Management Methods There‟s no room for pretty designs or graphics on this site. and leadership and www.valuebasedmanagement. Site Home Address: Email Address: info@valuebasedmanagement. it's all completely free! Summary of Free Resources:  portal for management articles and ideas  free magazines  hall of fame. In just a few minutes. organization. it‟s an amazing management portal linking to over 250 management methods and theories in areas like: strategy and value creation. change and culture. and most importantly. Click.. In fact.. It‟s like an internet inside an internet. You get what‟s on offer thrown straight in your face. I could jump from “Game Theory” to “Six Thinking Hats” to “Emotional Intelligence” to Covey‟s “Seven Habits” Page 100 of 107 Get the MTL Experience! .

and Kinaesthetic. has a questionnaire of 13 typical learning situations that will tell you what your preferred learning style is. Neil Fleming. Learn! 2010 Vark Learning Styles 95. Here‟s one of the situations: “You have a problem with your knee. Click. Aural. How would you like the doctor to explain what‟s wrong? Would you prefer him to show you on a model. Site Home Address: Page 101 of 107 Get the MTL Experience! .managetrainlearn. or explain on a diagram?” Once you‟ve answered all the case studies. Discover Your Learning Style VARK stands for Visual. tell Email Address: www. you‟ll get a page that explains your learning style.Manage. This site from New which are the 4 main learning styles (though check out Accelerated Learning who expand this to 8 multiple intelligence learning styles). Summary of Free Resources:  learning style questionnaire  helpsheets on the styles  books and software. Read/Write.vark-learn.

managetrainlearn. They can be Email Address: www. activities and exercises. corporate managers. you could even try out some indigenous games such as the String games of the Navajo and traditional Hopi games. there are all the classic teambuilding games such as Lost At Sea. Click.Manage. Site Home Address: http://www. I could happily spend hours on this site. for any experiential learning course. any of which could easily account for half a day‟s training. whether you‟re working with colleges. Learn! 2010 Page 102 of 107 Get the MTL Experience! . For example. this is a treasure trove of training and if there were such a thing. And trust activities such as Sherpa Walk and Human Ladder. or the local scout troop. If you really want to push the boat out. Then there are some of my favourite icebreakers such as Cheeky Cheeky and Zoom. Wilderdom Gear for Adventurous Learning This wonderful site is James Neil‟s collection of classic and novel group games. Survival On The Moon. For me. and Nuclear Holocaust. or adapted. I‟d award James Neil the Nobel Prize for Experiential Learning! Summary of Free Resources:  13 categories of group games  massive store for all things training  trainer‟s resources.

Site Home Address: http://www. Learn! 2010 97. Summary of Free Resources:  magazine  articles  news poll  cartoons  hot list of HR providers and vendors  free sample issue of “Workforce Benefits”  forum. there were Page 103 of 107 Get the MTL Experience! . a Dear Workforce agony aunt. a forum. and cartoons. Then there are all sorts of additional free features. Workforce Online Educating You About Your Workforce This is a huge resource and it‟s hard to know where to begin. newsletter. When I last looked.managetrainlearn. For a start you can get a free copy of the Workforce magazine which covers current issues of interest to HR and general management.Manage. topic channels. Registration gives you access to the full site and it‟s free so there‟s no need to miss out on Email Address: tjohnson@workforceonline. a news poll.workforceonline. www.

Learn! 2010 98. Page 104 of 107 Get the MTL Experience! . The original feature that I like about this website is the Vault. then so has someone else who now has an answer. then Work Worries is the place to visit. and Office Politics. This isn‟t a place where you can drop difficult employees and let them rot but a place to deposit all the articles you like and come back to in your own time. if you‟ve had a problem. There are over 1200 articles and resources to choose from with headings like Bad Bosses. Summary of Free Resources:  links to articles and resources  discussion forum  personal vault to collect and store your resources.Manage. There‟s also a discussion forum where you can let off steam. Work Worries Help With People Problems At Work If you have problems at work and need help to sort them out.workworries. It‟s based on the idea that all workplace problems are caused by people and that. Site Home Address: Email Address: info@workworries. Bullying.

Manage. Here you‟ll find a huge list of books under different categories such as HRM. an office based in Vietnam. The free downloadable library on the site is the real draw. Click. Assessment Centres. It is run by Karen Davies and Gary Malcolm Page 105 of 107 Get the MTL Experience! . Training and www. Titles include: The Definitive Book of Body Language. Xage Consultancy Your Very Own Online Management Consultancy Xage is a new site for me. unusually. Leadership and Management. Summary of Free Resources:  large collection of e-books Site Home Address: http://www. Recruitment. and The Psychologist‟s Book of Personality Email Address: Karen@xageconsulting. Don‟t Guess Your Way to Success. and Teambuilding.xageconsulting. It is an international Human Resource Management Consultancy that helps organisations meet their HR challenges by developing and implementing actionable solutions.managetrainlearn. HR Planning. A large number of the books are MBA notes. English Brainstormers. Learn! 2010 99. It‟s a true management library. Policy and Procedures. Job Analysis. Performance Management.

Manage. and every day there is a new Zig Quote of the Day. Site Home Address: http://www. What sets him apart from the rest is that he knows how to stand out. You don‟t easily forget the name or the clever way in which he uses the name as a brand.zigziglar. much like many of the others in this book. For example. and all you‟ve got going for you is you. But if you want to find out how to turn yourself into a distinctive brand. including a self-talk card and a performance planner. Learn! 2010 100. his short training courses are called Ziggets. his forum is called Ask Zig!!. A bit like Zigzagging all the way to success! Summary of Free Resources:  newsletter  self-talk card  performance planner  free download of Zig‟s “Biscuits. Zig Ziglar is a motivational speaker and Page 106 of 107 Get the MTL Experience! . There are a few great free offerings to be found as Email Address: info@zigziglar. Fleas and Pump Handles” when you sign up for the newsletter. Zig Ziglar It’s About Being Better The reason I included Zig Ziglar‟s website in this book isn‟t because I liked the idea of an entry under “Z” but because I liked the idea of how one man can turn himself into a www. Click. then you can‟t do much better than copy Zig.

com www. Click. Learn! 2010 Thank you for reading and using this book.managetrainlearn. For a very special learning experience. This is learning like you always dreamed it could be. visit our website at http://www. subscribe to our weekly newsletter. get your surprise bonus gift. visit http:/ For more digital publications on management and personal development. enter our prize quiz.managetrainlearn. and much Page 107 of 107 Get the MTL Experience! . get instant downloads of FREE products. Here you can learn about the 20 skills you’ll need for success in the 21st Century.managetrainlearn.

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