Manage, Click, Learn!


Manage, Click, Learn! 2010
Your indispensable guide to this year’s 100 best learning sites on the Net

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Get the MTL Experience!

Manage, Click, Learn! 2010

This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is published with the understanding that the author and the publisher are not engaged in rendering legal, accounting, or other professional advice. If legal advice or other professional assistance is required, the services of a competent professional should be sought. Eric Garner, KSA Training Ltd, individually or corporately, does not accept any responsibility for any liabilities resulting from the actions of any parties involved. You may distribute this e-book freely as long as nothing in it is changed. You may not charge for this e-book.

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Get the MTL Experience!

Manage, Click, Learn! 2010

Introduction Hi! The idea behind this ebook is to give you a quick and easy entry to the wealth of FREE business learning material that‟s available in the year 2010 on this amazing phenomenon we call the Internet. I‟ve selected what I consider to be the best 100 sites on the Internet today for management and personal development, based on one simple criterion: the quality and quantity of FREE material they offer. The material you‟ll discover ranges from something as simple as a personality questionnaire, to something as detailed as a 383page book -full of ideas and advice. If you‟re a manager, trainer, or learner, and you‟re interested in developing your own skills, or those of your team, this book is like falling headfirst into an Aladdin‟s cave. At a rough count, I reckon there‟s over 1000 hours of training and development here. All waiting for you to explore and use. And the great thing is, it‟s all FREE! Of course, my problem has been not on what to include (that was relatively easy) but what to leave out. So, here‟s how you can help. If you know of a great management, training, or learning site that I‟ve missed out, just email me and let me know at my address below. Who knows, together we could produce a 1000-resource book. Now that would be something! Best wishes and good reading, Eric Garner ManageTrainLearn Page 3 of 107 Get the MTL Experience!

Action Leadership 12 7. 20 15. Accel-Team 11 6. Basic Learning Systems Inc 17 12.managetrainlearn. 36. Discovery Health Channel 30 25. Anecdotage 15 10. 34. 27. Be a Better Manager 16 18. Click. 18 Better Workplace Now 13. 33. Learn! 2010 Table of Contents Introduction 3 Table of Contents 4 1. 35. Customer Service Training 29 24. 24 19. Page 4 of 107 Get the MTL Experience! . All Business 14 9. 12Manage 8 3. 20. DWM Beancounter 31 Easy Training 32 Empowering Messages Entrepreneur 34 Evan Carmichael 35 Everyone Negotiates 36 11. 29. Business Simplification Changing Minds 25 Citehr 26 Coaching2grow 27 22. Big Dog and Little Dog's Bowl of Biscuits 19 14. 30. Executive Planet 38 Ezine Articles 39 Fast Company 40 Fenman 41 First Steps Training 42 Games2Train 43 www. 16. 37. Executive Coaching Studio 37 32. 1000Ventures 7 2. A Better Workplace 9 4. Accelerated Learning 10 5. Body Language Expert Brain Connection 21 Business Balls 22 Business Marketing 23 31. 21. 17. Customer Service Manager 28 23. Aimm Consulting 13 8. 33 28.

71. 73. Negotiation Enterprises Negotiator Magazine 65 New Conversations 66 Office Diversions 67 Patricia Fripp 68 People Alchemy 69 Penn State Psychology Personal Development Philip Humbert 72 Positive Club 73 Presentation Helper 74 Proven Models 75 Robin Sharma 76 Roger Dawson 77 Ron Kaufman 78 Salad Ltd 79 Silicon Beach Training 80 Skills Converged 81 Stressbusting 82 Success. Leadership Now 51 Leadership Tools 52 Leader-Values 53 Lessons in Lifemanship Management Help 55 Manager Wise 56 ManageTrainLearn 57 Marshall House 58 Mind Power System 59 Mind Tools 60 MIT OpenCourseware 61 mp3motivators 62 57. 48. 78. 62. 77. 70. 45 40. 67. 60. Get More Done 44 Harvard Business School Harvey Mackay 46 Hello. 79. 69. 54 Page 5 of 107 . 75. 63. 64 59. National School Board Association 63 www. 71 66. 47 42. 52. 72. 68. 46. 53. 39. Human Resources About… 49 44. 41.Manage. 74. Institute of Silly and Meaningless Sayings 50 45. 64. 54. 55. My Name Is Scott Human Links 48 58. 83 Self Growth 84 Targeted Learning 85 Get the MTL Experience! 43. 76. Click. Learn! 2010 38. 70 65. 47. 61. 51.managetrainlearn. 56.

86. Vark Learning Styles 101 Wilderdom 102 Workforce Online 103 Work Worries 104 Xage Consultancy 105 Zig Ziglar 106 www. 81. Click. 91. 98.Manage. 92. 89. 100. 99. 82. Learn! 2010 80. 85.managetrainlearn. 88. Value-Based Management 100 95. Test Café 86 The Change Agent 87 The Leadership Hub 88 Page 6 of 107 Get the MTL Experience! . 90. The Improvement Encyclopedia 89 84. 96. 97. 93. The Logic of Success 90 The Manager 91 The Workplace Doctors Thiagi 93 Thinking Managers 94 Tickled By Life 95 Tom Antion 96 Tom Peters 97 Trainerbubble 98 Trans4Mind 99 94. 92 87.

And lots of fascinating original stuff and www.1000ventures.1000advices. The first impression you get of each site is the bright primary colours of the different models and the huge amount of fascinating information packed in. It links to two of his other sites at Email Address: Page 7 of 107 Get the MTL Experience! . Learn! 2010 1.Manage. I was particularly attracted to models called “The Jazz of Innovation” and “The Tao of Business Success”. 1000Ventures New Wonder of the World What a great way to start this compilation! This site is the brainchild of Vadim Kotelnikov who describes his Ten3 Business E-Coaching site as “the world‟s number 1 inspirational business e-coaching resource”. Don‟t ask me what‟s here because the answer is. connections and advice Site Home Address: http://www. Everything. It‟s sure to brighten up your day. Click.success360. there‟s so much that it‟s the sort of site you reserve for a rainy Sunday afternoon when there‟s not much else to do. In It reminded me of an interactive mind map. Brilliant! Summary of Free Resources:  Colourful and original models of management  Series of colourful hyper-slides  Original ideas.

and Korean).com www. At first. Summary of Free Resources:  an A to Z dictionary of 1500 management terms  forum  news links. I thought it was because you can translate any page into any one of 12 languages (including Arabic. Only after more wandering around did I realize that in fact it‟s due to the 12 hubs around which the site is built. a list of courses being run (to which you can add your own). When I last looked there were over 1500 easy-to-access entries. Chinese. the chances are the number is much higher by now. At its core is an A to Z dictionary of management methods. It‟s like an internet in an internet just for managers. Learn! 2010 2.12manage. Japanese. This site is a formidable resource. Since you can add your own entries to the Page 8 of 107 Get the MTL Experience! . 12Manage Rigour and Relevance I ferreted about on this site for quite a while trying to work out why it was called “12Manage”.managetrainlearn. Click.Manage. models and Email Address: info@12manage. These hubs are 12 management disciplines ranging from change through human resources and leadership to supply change and quality. In addition to the dictionary. there‟s also a management news section giving links to all the latest management gossip. Site Home Address: http://www. and a forum.

or trendy. “Nature‟s Leadership Lessons”. Who said that work should be too serious anyway? Summary of Free Resources:  forum on workplace issues  e-letters and archive  huge selection of articles  self-evaluations  laugh-at-work features (add dontsayit.html. Where to start? Well. (my pick of which is the phrase: “That is so not going to happen”). tips.html. and dysfirmations. Then there are toolkit. Click. Site Home Address: http://www. A Better Workplace Making Workplaces Work Better I love this website which is the brainchild of Daniel Robin.managetrainlearn. and “Measuring the Mirth”. But what makes me pop back to this site regularly is its irreverent series of Laugh At Work features. Learn! 2010 3. Page 9 of 107 Get the MTL Experience! .com www. and tools sections. senseless acts of immaturity (eg “Skip rather than walk”). there‟s a 13-part series on leadership with sections such as “Knowing when to get out of the way”.com Email: info@abetterworkplace.html to the site address)  massive list of resource references. and Ways not to describe your boss (eg “The elevator is on the ground floor and he‟s pushing the down button”).Manage. Daniel lists the things you shouldn‟t say at work. It‟s not fancy. but it is full of great content for anyone interested in making their workplace a better place.abetterworkplace. colourful.

Learn! 2010 4. Musical. (Linguistic.managetrainlearn. There are 35 questions in the test which is very well-designed and shows the effect of your answers as you proceed. It‟ll introduce you to the concept of Accelerated Learning for both adults and children and offers a free Personal Learning Style test based on the theory of Howard Gardner that each of us has one of 8 intelligences. Email Address: als@acceleratedlearning. and Naturalistic).com www.acceleratedlearning. Bodily. Accelerated Learning Free Learning Styles Test This is a lovely site. It did! Summary of Free Resources:  learning style profile. Click. Site Home Address: http://www.Manage. eg “I keep a personal diary” and “I am a good talker with a well-developed vocabulary”. Inter-personal. Page 10 of 107 Get the MTL Experience! . Intra-personal. I know that I am linguistic and so was curious to see whether the test would come out right. The questions are all straightforward. Email Address: sales@accel-team. did you know that the base of this huge structure is only 7 inches from being a perfect square?). and coaching. Machine utilization. productivity and team development  excellent and well-illustrated modules on teambuilding and motivation.managetrainlearn. self-appraisal. (For example. motivation. Learn! 2010 5. They include Time utilization. Accel-Team Advancing Employee Productivity There are some nice features on this site.Manage. plus some well-presented explanations of time management. Page 11 of 107 Get the MTL Experience! . One thing that‟s a bit different here is a set of www. Site Home Address: http://www. Space utilization. and Interpersonal relations. Summary of Free Resources:  pdf articles on coaching. and employee development. There‟s a history of employee productivity that will take you all the way back to the Pyramids. Then there are detailed features on teambuilding.

com www. For me. leadership makes the elephant jump. Learn! 2010 6.Manage. It could be because he always seems to come up with a refreshingly new angle that just makes me think “but of course…” Take his article “Elephants Can Jump” for instance. Action Leadership Brent Filson’s Leadership System It‟s funny how some management writers just do it for you while others don‟t. I‟d willingly jump through hoops if he asked me. unlike management which involves simply the care and feeding of the organisational elephant. Email Address: brent@actionleadership. see every leadership challenge as a way of having people increase their Page 12 of 107 Get the MTL Experience! . tenacity. Yes.actionleadership. Brent Filson does it and this is his website where you‟ll find his collection of management and leadership articles. courage. And that‟s why I think I like Brent Filson. Here Brent makes the point that. Site Home Address: http://www. And to cultivate that perspective you need kindness. and leadership abilities. Summary of Free Resources:  insightful leadership articles.” I like the concept that management trainers and management training should be kind. I‟m not too sure exactly why I like his writing.managetrainlearn. “From now on. skills. He goes on.

which are great starting points for further self-development. Motivation. Summary of Free Resources:  personal flexibility skills test  situational judgment tests  articles  quotes  newsletter. There are 14 questions covering areas like “I explore with others different ways to accomplish goals”.Manage. Site Home Address: http://www. Aimm Consulting Performance Based Assessment Questionnaire One of the most attractive features of many management and personal development websites is the chance to assess your skills. and Conveying Credibility. or “rarely doing” www.managetrainlearn. You‟re offered some examples of “always doing” Email Address: webmaster@aimmconsult. Learn! 2010 Page 13 of 107 Get the MTL Experience! . The final score will give you a feedback on areas such as Delegation. Click. Then you score yourself.aimmconsult. I took the test and was honest (I really was!) and this is how I scored: good at conveying credibility but improvement could be made in all other areas. The website of Aimm Consulting gives you the chance to find out how good you are at influencing and leading.

One that particularly caught my eye was a search directory of over 700 business publications containing over one million (yep. but there is a huge amount of free material. And there are special campaigns such as the one I followed called “6 for 06” where six businesses are followed for a period of six months. And sure enough there it was. There are news Page 14 of 107 Get the MTL Experience! . many of the products on the site are only available through purchase.allbusiness. All Business Champions of Small Business This is an amazing site for anyone running a small business. There‟s everything you could possibly need to help you run an efficient business. Site Home Address: http://www. that‟s one million!) articles. Click. Isn‟t the web amazing? Summary of Free Resources:  blogs  tip of the day  database of business periodicals. This led me to a number of articles from which I chose Empowerment in the Context of Organisational Change. I couldn‟t resist it so I looked up at random a leadership publication and chose Journal of Leadership and Email Address: info@allbusiness.managetrainlearn. Learn! 2010 8. including employment and HR and business www. One in a million. blogs. guides and tips. Of course.Manage. There‟s advice on managing every aspect of your business.

and amusing stories. Now. How about this one pulled out at random? It‟s about Japanese businessman. tell that down the pub and see if they believe you! Summary of Free Resources:  a huge resource of anecdotes including business stories. It‟s absolutely crammed with anecdotes. name or keyword. Fortunately. Funny Stories If you‟re looking for an amusing story to add to a presentation. Koji Fujii who in 2003 marketed little pieces of gold-plated excrement as lucky charms. then this is the place to visit. He sold over 2 million. partly on the basis that the Japanese word for “poo” (unko) is an anagram of the word for “luck” (koun) Email Address: editor@anecdotage.anecdotage. or just to entertain friends at the pub. When I keyed in “Business”. perhaps more than you‟ll ever need to get to grips with. the database came up with 493 Page 15 of 107 Get the MTL Experience! . www. illustrate a learning point. there‟s a useful search button that allows you to fine-tune your search according to a category. Click. Site Home Address: http://www. Anecdotage Famous People. Learn! 2010 9. Page 16 of 107 Get the MTL Experience! . the checklists from the spinning wheel all link to the relevant National UK Occupational Standard. Be a Better Manager Solve Problems. Information. you can build your own personal collection of checklists. There are also links to local resources around the UK. Click on any of these and you get a selection of links. Seize Opportunities. Learn! 2010 10. Click. Physical Resources. Processes. there‟s an online questionnaire to find out what your strengths and weaknesses as a manager are.beabettermanager. These are: Strategy. Summary of Free Resources:  Checklists on best practice  Good links  Management questionnaire Site Home Address: Email Address: info@beabettermanager. It provides a list of industry sectors with links to their Skills Council. Lastly. This website is particularly useful for managers in the UK. Achieve Results The first thing you see on the Be a Better Manager website is a spinning wheel that breaks management into 6 key areas. and Financial Resources.Manage. It has 15 questions and delivers immediate feedback. In the same way. If you register and log www. People. showing how learning a skill related to levels of performance. Click on a link and you get a diagram with individual lists of do‟s and don‟ts.

basic-learning. I made it to 354. All you do is click a start button when you begin to read a passage and then after 20 seconds a pop-up box stops you. Learn! 2010 Basic Learning Systems Inc 11. Site Home Address: http://www. and hey presto. you‟ll find out your reading Page 17 of 107 Get the MTL Experience! .managetrainlearn. Note where you got Email Address: gloria@basic-learning. Click. then spare a minute or two for this easy test from Basic Learning Systems Inc. it doesn‟t exactly test your www. For the record. The test is designed to measure your English reading speed which for most people is slightly less than 200 words per minute. Do You Know Your Reading Speed? If you want to find out how quick you read. but who‟s counting? Summary of Free Resources:  reading test (add /bls/readtest.Manage. a business communications company run by Gloria Pincu.htm to the site address)  weekly business writing tips. Of course.

betterworkplacenow. Imagine the sense of mission and spirit of fun. Where teamwork comes naturally. This is a card of 25 squares on which is printed a buzzword eg “empower”.” Yea. Site Home Address: Page 18 of 107 Get the MTL Experience! .managetrainlearn.html to site address)  difficult dozen help zone  instant feedback report  awful bosses hall of fame  article reprint centre. I‟ll let him take up the story:” Imagine a workplace where everyone is fully engaged. to thrive. Imagine its ability to attract and retain talent. Where people eagerly use their Email Address: webmail@tomterez. Learn! 2010 12. Where kindness rules. “envision”. just imagine! One of the fun ideas on this site is Tom‟s set of free buzzword Bingo cards. Click. Imagine its passion for serving customers. Just be sure you know what reaction you‟ll get if you suddenly interrupt the chairman‟s speech with cries of “Bingo!” Summary of Free Resources:  buzzword bingo (add /bingo/index. Imagine the innovative power of such an www. Better Workplace Now Free Buzzword Bingo Tom Terez is a man with a mission and this is his website. to compete. “value-added”. Tom‟s aim is to create better workplaces. You simply take this card to your next meeting and see if you can mark 5 buzzwords in a row.Manage.

Site Home Address: http://www. learning.nwlink. It‟s a massive resource and a lot of it is original. But the one feature I remember from years ago when I first came across this Page 19 of 107 Get the MTL Experience! .Manage. It‟s still as good as ever. Learn! 2010 Big Dog and Little Dog's Bowl of Biscuits 13. the art and science of leadership. the learning process. definitions of learning Email Address: donclark@nwlink. is The History of Training. in case you‟re wondering about that title. Don has a big German shepherd dog and a smaller companion. Summary of Free Resources:  a massive resource on performance. You‟ll take a journey from Lao Tzu‟s Ancient China via Plato and Socrates in Ancient Greece through medieval guilds to e-learning. and performance management. The History of Training Don Clark is the mastermind behind this formidable resource on everything to do with training and learning.managetrainlearn. By the way. Click. It‟s the best www. Amongst the goodies are: current training news. and still look at. leadership and knowledge.

and friendly gesture. Parenting Advice. Summary of Free Resources:  Articles on all aspects of body language Site Home Address: http://www. and how to convey sincerity and warmth with my face and gestures. Body Language Expert Understanding Body Language and the Signals BodyLanguageExpert contains over 60 articles written by experts who continually update and add new content. why mobile phone shop staff don‟t use desks. relaxed Page 20 of 107 Get the MTL Experience! . and The Business World. Learn! 2010 Email Address: janem@bodylanguageexpert. There are 7 topic areas: Ask Our Experts. Cue: open smile. in one tour of this I learnt how to use my body language at job interviews.Manage. Click. So. Practical Applications. Gender www. Personal Interaction. The Basics.

Brain Connection Brain Buzz This is a fabulous site on everything to do with the www. Learn! 2010 Email Address: webmaster@positscience. Page 21 of 107 Get the MTL Experience! . You can play Bumper Cows. quiz. Click.Manage. brain teasers. Site Home Address: http://brainconnection. a series of articles on things like how we remember and why we forget (I now know exactly where a new face is stored in my head). brain games. to be honest. the thing that always draws me back to this site is its collection of Brain Teasers. Sound Sequence or Dunk Tank. and a set of 29 images that dissect the brain as if you were there with a scalpel! But. There‟s a weekly brain bender to test your knowledge (which I got wrong!). such as why you conceive a word in one part of your brain and utter it from another. A to Z glossary  animations  free half hour online course.managetrainlearn. You‟ll learn curious facts such as why we have to scratch an itch and why phone numbers in America are 7 digits long. It‟s like a couple of hours doing press-ups down the brain gym! Summary of Free Resources:  articles. Then you can view nicely-designed animations which uncover what goes on in your brain.positscience.

models like those from Maslow. Learn! 2010 16. appraisal forms. quizzes. But while others charge for a fraction of what‟s here.managetrainlearn.Manage. time management planners. It‟s absolutely huge and covers everything you could ever need on training. There‟s a fun test that Alan calls “Big Boys Test” where you have to insert the names of cars into a www. exercises and icebreakers  motivational and amusing posters  file tools and materials  puzzles. the tree swing cartoons. So just go and enjoy it! Summary of Free Resources:  teambuilding activities. McGregor and McLelland. Business Balls Great Balls of Fire This is Alan Chapman‟s mega site. It even has a graphology Email Address: ac@alanchapman. Click. multiple intelligence tests  training models  and much more too numerous to mention. feedback forms. Where Alan got the time from to produce all this beats Page 22 of 107 Get the MTL Experience! . and Aesop‟s fables. and not so familiar. It has all the familiar. Site Home Address: http://www. this is all free. a glossary of training terms. induction training checklists. explaining how to read personality from your handwriting. And templates of resignation letters. Shall I go on? I‟ve barely scratched the surface. management and business. www. Take them while they‟re on offer! Summary of Free Resources:  free video previews  newsletter tips  free magazine subscriptions  management articles. Government.Manage. A specific area like the Internet offers 33 different publications ranging from Application Development Trends to eWeek and HP World Magazine. It comes from Business Training Media who offer onsite courses and a big catalogue of training Email Address: info@business-marketing. Call and Transportation. Site Home Address: http://www. Presentations. Click. Corporate Meetings and Page 23 of 107 Get the MTL Experience! . as well as in categories such as Education. Business Marketing Free Magazine Subscriptions Here‟s a free offer of trade magazines in both professional subject areas like Human Resources and Sales and Marketing. and The Deal. Internet. Learn! 2010 17. The free professional trade magazines on offer include: Human Resource Executive.

Learn! 2010 18. Complexity imposes its price on organizations as a whole and on each individual within them: managers and staff and even customers. a Make It Simple Click. Summary of Free Resources:  E-book called “Success with Simplicity”  toolkit of materials  monthly Page 24 of 107 Get the MTL Experience! . and a set of paperclip templates to keep the campaign fresh in your mind.Manage. Business Simplification Simple Really This is Australian David Brewster‟s site devoted to ways of simplifying www. Yet there is one hidden area of cost which has rarely been addressed: Email Address: enquire@businesssimplification. This is what David says: “Cost reduction has been a central focus in most businesses for many years now. The only way to deal with it is to focus more effort on simplicity. a busy manager‟s complexity audit.businesssimplification.managetrainlearn.” When you register here you get a free toolkit including a meeting planner. Site Home Address: http://www.

and explanations. and business articles. Changing Minds How We Change What Others Page 25 of 107 Get the MTL Experience! . The sites include: changing minds. No need to apologise. second. Learn! 2010 19. You‟re what the web‟s all about. techniques. Click. David. Believe. Well done! Summary of Free Resources:  forum  blog (with nice references to his family and friends)  huge collection of Email Address: www. and thirdly a teacher who loves to pass on the aha‟s of what he knows.managetrainlearn. an engineer who needs to connect theory to practice. improvement encyclopaedia. creating minds. Site Home Address: http://www.Manage. David Straker. principles. hooked on the thrill of discovery. David apologises that his creations are done in his spare time. Feel and Do I am full of admiration for the author of this site. In David‟s own words. He‟s compiled a huge resource of interconnected websites covering the whole gamut of learning models and theories. he is first a learning junkie.changingminds. They probably account for over 3500 web pages of industrialstrength knowledge. quality toolbook.

It‟s the brainchild of Sidhartha Roy who founded the network back in May 2004 with the sole mission of helping improve organisational business www. ideas and resources. When I last looked there were over Page 26 of 107 Get the MTL Experience! . Operations. One of the beauties of the network is that it allows exchanges of real-world business situations rather than just straight theory. use it well!” Summary of Free Resources:  massive network of management. “everything is available to everyone at no charge.Manage. General. Site Home Address: http://www. As Sidhartha says.citehr. Each is a goldmine of information. Click.managetrainlearn. Legal. HR. and Sales/ Email Address: info@citehr.000 downloadable resources. Citehr Improving Organisations The CiteMan network is one of my favourite resources. and Jobs. The network now has hundreds of thousands of members from India where it is based to every corner of the world. There are 7 networks – Finance. Learn! 2010 20. Page 27 of 107 Get the MTL Experience! . As you work your way through the topics.managetrainlearn. Coaching2grow Online Executive Coaching for Managers Coaching2Grow is an online coaching resource for managers.coaching2grow. Why employ a coach when you can do it all yourself? Summary of Free Resources:  Personal growth workbook  Strengths inventory  18 sets of quizzes Site Home Address: http://www. There are also 18 self-assessment quizzes to assess your own performance and suggest areas for change. Click. You can use it as a standalone coaching tool or as a supplement to working with a live coach. Coaching2Grow covers most of the topics and issues that managers discuss with coaches including: Leading others. Managing yourself better. Working with difficult colleagues. you can make notes on your thoughts and plans in a Personal Growth Workbook. Learn! 2010 Email Address: info@coaching2grow. One exercise you can do on your computer screen is to identify your top 10 personal strengths from a long list. They range from Feedback to Musts and Shoulds and Enemy No www. and Influencing a tough boss.

com Email Address: info@customerservicemanager. articles and resources to help improve customer service worldwide!” It‟s an e-magazine for Customer Service Professionals. In a short visit. Customer Service Manager Are You Being Served? Customer Service Manager describes itself as “the web‟s leading community for customer service professionals – bringing you news. www. such as Customer Service Job Descriptions. Tests. Summary of Free Resources:  Magazine subscriptions  Articles on customer service  Service topics Site Home Address: http://www. Learn! 2010 22.managetrainlearn. Click. I learned that the average European consumer spends 2 hours 3 minutes a week dealing with customer services. And a series of useful aids.Manage. and that lengthy waiting times are still the top frustration of customers. there‟s a great free magazine and technical document subscription service with 16 products offered. that people in Poland are the most satisfied with customer service. What else? Well. and Scorecards. There are tons of great information on this site.customerservicemanager. There‟s one of the biggest lists of customer service articles I‟ve seen. Page 28 of 107 Get the MTL Experience! .

com Email Address: info@telephonedoctor. and expertly presented by Nancy herself. Summary of Free Resources:  newsletter  video previews. who‟s put together a library of video programmes on customer service. seriously. Where you come when you‟re sick of customers. to the point.managetrainlearn. On the link below. Amongst my favourites are: “Exploring the Rudeness Matrix”. it‟s a smashing site run by Nancy Friedman. and “From Curt to Courteous”. perhaps? No.Manage. They‟re all hard-hitting. Site Home Address: Page 29 of 107 Get the MTL Experience! . you‟ll find 16 free previews of the videos. “Five Forbidden Phrases”. See Results Tomorrow This is the Telephone Doctor or Customer Service Training site. Learn! 2010 www.servicetraining. Customer Service Training Deliver Today. Click.

The preamble explains: This test assesses your locus of control orientation and your attribution style. to Perfectionism. ranging from Your Anger profile. agree. partially agree/disagree. Now off you go! Summary of Free Resources:  free personality tests. You can get 31 free Basic Personality tests on this site.discovery. the Locus of Control and Arbitration test. you can succeed no matter what”. (They‟re all taken from the Queendom site. or strongly agree. Here‟s an example of what you‟ll face in one of the set.Manage. "A locus of control orientation is a belief about whether the outcomes of our actions are contingent on what we do (internal control orientation) or on events outside our personal control (external control orientation). pop over there). Site Home Address: http://health.managetrainlearn. here‟s a true feast. so if you want more of the same.html Email Address: Page 30 of 107 Get the MTL Experience! . disagree. Click." There are 10 statements with which you strongly disagree. The first statement is: “Heredity determines most of a person‟s personality” and the last one is: “If you set realistic through Communications Skills. Learn! 2010 24. Discovery Health Channel A Test of Your Communications Skills If you‟re into self-assessments. Procrastination and Type “A” Personality www.

You‟ll find links to the Open Office suite of programmes. As well as viewing this free course. so a good free course on all things accounting is right up my street. Payroll. The General Ledger and Journals. you can also sign up for Dave‟s other courses (eg Special Email Address: info@dwmbeancounter. There‟s another great free service that Dave offers: links to free business software. DWM Beancounter We Count While You Manage I‟m a bit of a duffer where accounts are concerned (thank goodness for a good accountant!). Acemoney Lite.managetrainlearn. Learn! 2010 25.Manage. Dave Marshall‟s Bookkeeping course fits the bill www. covering stuff like Debits and Credits. Big E-Z‟s free trial version. and Financial Statements. He has a nice friendly. and Merchandise Inventory) as a guest and get the first lessons free. Checkmate Plus. I don‟t feel I‟m being talked down to and there‟s no jargon. Onestep Accounting. Site Home Address: http://www. Lazy8 Ledger. All this should put you in your accountant‟s good books! Summary of Free Resources:  free bookkeeping course  links to free financial software. and many Page 31 of 107 Get the MTL Experience! . reassuring and conversational style. Click.dwmbeancounter. There are 7 lessons in the course.

managetrainlearn. Learn! 2010 Easy Training 26. It works on many levels. (Lavenson was president and chief executive of the prestigious Plaza Hotel in New York). or the procedural. Prepare then to be captivated by a wonderful presentation from James Lavenson to the American Marketing Association that fits neither of these categories. (check out the almost imperceptible presentation techniques that are used).com Page 32 of 107 Get the MTL Experience! . and it‟s a unique learning experience. It‟s an astonishing testimony to an inspiring leader. It‟ll have you smiling to yourself one minute and nodding in agreement the next. (You guessed: I like it!) Just read it. And just hope that you have a leader who can similarly rise to the occasion next time he or she is in front of a microphone! Summary of Free Resources:  articles  customer service presentation script. Click. as in the awards presentation or retirement bash. Site Home Address: www. as in the annual statement to the board. it‟s a great template for a superb presentation.easytraining.Manage. And You Think Strawberries Are For Eating! Most management speeches tend to fall into two types: the formal Email Address: info@easytraining.

com Page 33 of 107 Get the MTL Experience! . Now. there‟s no hope for you! Summary of Free Resources:  audio messages. Click. cartoons. There are empowering stories. You‟ll be able to listen to Jack Canfield on “The Power of Studying Success”. Lisa Jimenez on “The Power of Conquering Your Fear” and Greg Reid on “The Power of Now” www. and some really inspiring articles. if that doesn‟t brighten your day. Site Home Address: http://www. It‟s all about empowerment (aka positivity).empoweringmessages. Learn! 2010 Empowering Messages Email Address: zev@empoweringmessages. But what is a bit special about this site is the collection of 83 empowering audio messages from some of the top positivity speakers in the USA. Free Empowerment Chats This is an uplifting site that should put you in a good mood.Manage. a huge collection of positive news stories.

com www. and magazine. As if all that weren‟t enough. Learn! 2010 28. from finding an attorney to engaging new staff. As the title implies. it‟s aimed at start-up and home-based businesses and if it‟s advice you‟re after. Click. There are ideas galore on what kind of business to make money in. Entrepreneur Make It Big In Business The Entrepreneur website is the shop window for the Entrepreneur magazine which is an American magazine sold off line from most bookstalls and booksellers. there‟s an A to Z encyclopaedia of small business terms. And there‟s a hand-holding guide to managing and growing your business. from raising money to taking time off.managetrainlearn. Site Home Address: http://www. For a start. features. there‟s heaps of it here. there‟s everything you could possibly need to know on starting a business.Manage. from home-based businesses to Page 34 of 107 Get the MTL Experience! .com Email Address: feedback@entrepreneur. Now all you have to do is count your first million! Summary of Free Resources:  newsletters  business tools  calculators  an A to Z of small business terms  topics.

advice. there were 348 items. including Creating a Mission Statement to Maslow for Entrepreneurs to Start Up Capital www. Site Home Address: http://www. Evan Carmichael Motivation and Strategies for Entrepreneurs If you‟re an entrepreneur looking for help. you‟ll find a treasure-trove of resources for entrepreneurs. These include videos.Manage. At the start of the year. Learn! 2010 29. this is the site for you. and a page of unique resources supplied by contributing experts. Click. bios of famous entrepreneurs.evancarmichael. Page 35 of 107 Get the MTL Experience! . Summary of Free Resources:  Videos on famous entrepreneurs eg Steve Jobs  Blog network  Template downloads. eg Partner Questionnaire  Tools and guides  Entrepreneur advice  Free downloads. articles. On this Email Address: info@evancarmichael. Evan Carmichael is a Toronto-based entrepreneur who has his own communications group.managetrainlearn. He succeeded at the early age of 19 with his own software company and now his passion is to pass his secrets on to others. and advice.

com Email Address: info@pbsconsulting. They‟ll catch your attention too because they‟re very much to the point and memorable. a monthly newsletter. If these gambits don‟t turn you into a powerful deal-maker. Learn! 2010 www. But what caught my eye was his list of over 60 short sharp negotiating gambits. and incisive articles. would forget “YIKES You‟ve Got to be Kidding” which is about expressing surprise to your opponent. It‟s not hard to see why. Site Home Address: http://www. newsletters and collection of negotiation gambits  negotiating style self-assessment. Everyone Negotiates YIKES . or “Appealing to Mother Teresa” which is a cunning message for help that only a hard-hearted person could refuse. for instance. There are lots of free resources here on Page 36 of 107 Get the MTL Experience! . Click.everyonenegotiates. I‟ll eat my hat. Who. including a test of your negotiating style. Summary of Free Resources:  articles. which he calls: “your premier resource for sharpening your negotiating skills”.managetrainlearn.You’ve Got To Be Kidding This is Peter Barron Starks‟ site.Manage.

Click. One of the free goodies on offer is a 5part email course called “The Top 5 Secrets of the Most Successful Executives”. then “Great Communication Skills are Part of the Top Executive‟s Armoury” Email Address: sean@executivecoachingstudio. followed by “Understanding Others” and ending up with “Seeking Good Counsel”.com Page 37 of 107 Get the MTL Experience! . newsletter  email course for executives. Learn! 2010 31. Site Home Address: http://www. Executive Coaching Studio Free E-Course for Executives This is an executive coaching website run by Sean McPheat. you get “Making Things Happen”.com www. After the first part which is an Introduction. The 5 parts arrive in succession in your email box and because of Sean‟s laid-back. friendly style are easy to read and easy to absorb. Beats those long journeys to training courses! Summary of Free Resources:  articles.Manage.managetrainlearn.

Executive Planet Cross-cultural Training If you do business around the world. and etiquette. Click. Its main feature is a guide to business culture when negotiating in 49 different countries. you‟ll get advice from an expert along with facts about laws. Learn! 2010 32. and hotel booking. meaning you can register and update articles. how to address people. Site Home Address: http://www. you get advice on: negotiating tactics. Summary of Free Resources:  Details of how to communicate in 49 different countries from Argentina to Yemen. The site works like a Email Address: info@executiveplanet. making appointments.Manage. and conversational do‟s and don‟ Page 38 of 107 Get the MTL Experience! .executiveplanet. For each country. Plus for each country. suitcase.managetrainlearn. entertaining. this site is an essential companion to your airline tickets. what to wear. www.

I‟ve spent many a valuable hour or two here and come away with ideas that would make my head burst. Click. Goal Setting. In the Self-Improvement section. Learn! 2010 33. Time Management.managetrainlearn.000 articles (and probably growing all the time). run by Christopher Knight. The list just goes on and www. For me. Here are a couple of statistics. and Top 10 Tips. Change Management. and Creativity. the best article directory by far is Ezine Articles. Teambuilding. What makes Ezine Articles the best of a big bunch is that it doesn‟t just allow anyone to stick any article on its site.Manage. And over 25. Presentation. Site Home Address: http://www. In the business section. It has over Page 39 of 107 Get the MTL Experience! . This site is mind-bogglingly massive. you‟ll find Leadership. See you in a couple of hours‟ time! Summary of Free Resources:  massive article directory. Ezine Articles Ezine Articles for Authors I had to include an article directory in this compilation simply because of the huge amount of material you‟ll find on any one of these sites. Negotiation. Motivation. Coaching. It reviews everything that it archives which means you‟ll get only good stuff.000 authors (also probably growing all the time). there are all the categories you could wish for if you are looking to extend or update your knowledge.ezinearticles. including: Customer Service. Email Address: info@ezinearticles.

Fast Company is a monthly business print magazine that you can subscribe Email Address: pr@fastcompany. But on the site you can see the current edition for free and read selected articles. For those of us too busy to spend every day surfing. Learn! 2010 34. I first came across it many years ago when the Internet was still relatively small and it‟s nice to report that it‟s still going strong. and a series of slide shows which includes: Six Jobs That Won‟t Exist in 2016 (I‟m OK. there‟s the Fast 50 which are 50 portraits of businesses that are writing the history of the future. of course. For a start. You can also browse their massive archive of past copies. which is a weekly roundup from the Web. Essentially. you can subscribe to some very useful www. The one I like most is Fast Take.managetrainlearn. Summary of Free Resources:  newsletters  tools you can use  the corporate shrink agony aunt  portraits of the future  slide Page 40 of 107 Get the MTL Experience! . All in all. But that‟s nowhere near all they do. Fast Company How Smart People Work Fast Company is one of the original business information websites.Manage. a fast feast. Site Home Address: http://www. Then.fastcompany. a directory of businesses in your area (States only unfortunately). Click. mine‟s not there) and Top 10 Bosses From Hell.

this is what I did. Click. Site Home Address: http://www. Fenman! Summary of Free Resources:  huge range of training products with many free samples. Recruitment. Selection and Induction. As an example. I clicked on just one of their 25 There‟s so much information that if you downloaded everything that‟s available. an Induction Toolkit. Learn! 2010 35.fenman. and an exercise on identifying employees with Page 41 of 107 Get the MTL Experience! .uk Email Address: service@fenman.managetrainlearn. They are now a formidable presence on the Web.Manage. How to run an Assessment As a result I had free access to over 70 pages of really excellent material including an exercise on Tackling Bullying. The beauty of this site is that you can access all Fenman‟s offline products and at the same time instantly download free samples. you‟d have a huge library of valuable material. called Danger – Talent Zombies! Thank you. Fenman Your One-Stop Shop For All Your Training Needs Fenman is a UK company with a long and successful record of creating training resources for management and personal development. That took me to a page with 8 big products of which I was able to download samples from 4.

managetrainlearn. Click. Learn! 2010 36. how about “The Great Mississippi Lizard Egg” or “Moonball” or “Wampum” ? Even the names are original. First Steps Training also provides a (paid) service where they will email you an exercise within 3 days to suit any specification you give them. First Steps Training Put Life Back Into Your Employees I‟m a sucker for new team games and I‟ve included this site because many of the free activities listed here I‟d never come across before.firststepstraining. Site Home Address: http://www. Incidentally. I won‟t tell you what you have to do in these games (they‟re far too complicated). Summary of Free Resources:  team games  performance builders webcasts  free training activities  team effectiveness questionnaire. Just pop on over and try them for yourself. For Email Address: Page 42 of 107 Get the MTL Experience! .

Site Home Address: Email Address: info@games2train. You can try out all of the categories if you have Flash installed. I then got to choose who I wanted to be and who to play against and the game started. Flash games. TV and other distractions? That‟s the aim of Marc Prensky who‟s authored a book along these lines called “Don‟t Bother Me Mom – I‟m Learning” and has created this website where the main form of training is playing games. Multiplayer games. The questions are the usual range of multiple choice and true or false but the graphics.managetrainlearn.Manage. Great fun! Could this be the way our kids really will learn? Summary of Free Resources:  samples of Flash-based training games.games2train. Games2Train Serious Training In a Game Environment Wouldn‟t it be fantastic if we could get kids to be so enthralled with learning that they missed mealtimes. and Phone Page 43 of 107 Get the MTL Experience! .com www. audio. Learn! 2010 37. I gave Quiz show a go and chose Sexual Harassment as my subject. There are 6 categories of games: Video games. I scored quite well and I certainly learnt. Click. and design makes you really believe you‟re on a TV quiz show. Quiz shows. Certification games.

the site offers 10 time tamer tips. if you‟ve got the time to read them! Summary of Free Resources:  time tabulator  quotes. and research on time management. Site Home Address: http://www. In addition to the time tabulator. some research into the top time wasters. tips. and interesting time management quotes. here‟s one from Pace www. Learn! 2010 38. That‟s. sleep and TV and so on. You can also enter your ideal profile to see where you want to be. of course. It‟s a way of working out how much time you spend on the 11 main areas of your life: from Email Address: mark@getmoredone. Get More Done A Free Time Tabulator In case you don‟t know what a time tabulator is. Click. When you‟ve allocated your weekly hours. you can see a pie chart of how well you do compared to Page 44 of 107 Get the MTL Experience! .managetrainlearn.getmoredone. to family.

and Hugh Hefner.managetrainlearn. Clarence Birdseye.Manage. that Thomas Watson of IBM brought out the company‟s first computer as early as 1952? Or that Henry but most people will recognize people like Elizabeth Arden. Did you www. There are brief but fascinating bios of each leader. Heinz started peddling his family‟s home-grown produce at the age of 8? Work hard and you might be in next century‟s list! Summary of Free Resources:  biographies of 1000 business leaders. For Page 45 of 107 Get the MTL Experience! . Gilbert Colgate.html Email Address: news@hbs. for example. there will be some unfamiliar names on the list. Site Home Address: http://www. Click. Are These the Greatest Ever Business Leaders? Here‟s a run-down of 1000 of the greatest American business leaders of the 20th century. Learn! 2010 Harvard Business School 39.

managetrainlearn. I reckon you‟ll learn a lot from this site. (Harvey knows we‟re all curious deep down). the headings of these articles are immediately grabbable. Many of these articles kick off with fascinating stories of successful business leaders or managers. For a start. But I keep a special place for Harvey Mackay. read the articles on this website. Or how about “Say thanks before it‟s just a memory”. If you want to know what I mean. You just have to read his stuff. Harvey Mackay Survive A Swim With the Sharks There aren‟t too many gurus in this list of the top 100 Management and Personal Development www. Page 46 of 107 Get the MTL Experience! . And he packs a big message in the shortest possible space. Enjoy! Summary of Free Resources:  management articles. And then he draws some universal truths out of these stories that help us take home the message. Yep. Then there‟s the content. Learn! 2010 40. he‟s just a great Email Address: harvey@mackay.Manage. just like the titles of his books (one of which “Swim With the Sharks Without Being Eaten Alive” is behind our sub-heading above). It‟s just that he tells such a good story. Site Home Address: http://www. Finally. There‟s “The heart of education is the education of the heart”. Or “Some squares are really sharp”.

Another is his comfort around using modern technology to build customer relations. And then I realised that this isn‟t true. Learn! 2010 41. Hello. has a suite of Email Address: scott@hellomynameisscott. is a regular columnist. www. He‟s already got a great present! OK. My Name Is Scott Stick Yourself Out There In my review of this site. take a look at his other video site and consultancy site. he also has a nametag tattooed on his chest. My Name is Scott website.Manage. and has made a brand out of a nametag.hellomynameisscott. If you can‟t get enough of Scott on this site. It underlies his Hello. you should create fans. There are over 700 of them. launched his own interactive TV. but he has already written 7 books. Scott is still young. I was going to say that a great future awaits Scott Ginsberg.) The theme behind Scott‟s ideas is Approachability.managetrainlearn. Summary of Free Resources:  Over 700 articles on making an impact Site Home Address: http://www. Many of Scott‟s themes really chime with Page 47 of 107 Get the MTL Experience! . Here you‟ll find what must be the biggest selection of articles related to Approachability anywhere. One of them is the idea that you shouldn‟t create customers. (Apparently.

(from training needs to climate. links. a range of Page 48 of 107 Get the MTL Experience! . Site Home Address: http://www.humanlinks. Amongst the many free goodies on offer here (along with the articles. forum. thinking skills to job satisfaction) and some general knowledge www. Learn! 2010 42. a wide range of managerial tests (eg Manager in a Fix). news and jobs) are a wide set of personality tests. Summary of Free Resources:  management articles  tests  forum.managetrainlearn. Human Links The Only Indian Portal On HR Development This is a lovely Indian website that provides a wide range of services for human resource professionals. Wherever you are. use it. Email Address: query@humanlinks.

and Teambuilding. Communications. Susan takes you through 4 main areas: HR Basics. Site Home Address: http://humanresources. and the latest updates.Manage. On the way they tackle Human Resources with guide Susan Heathfield.about. here including “Recruit and Hire the Best”. To help you through this wealth of material. Free Learning Styles Test If you haven‟t yet become acquainted with the About concept. there are links to the most popular sections.about. Learn! 2010 Human Resources About… 43. Managing People. you‟ll find topics on Change Management. Employee Recognition. checklists and forms  Interview tips  Job descriptions  Free email classes. Employing People. then you‟re in for a great treat. Motivation. and Success at Work. Performance Management. Click.managetrainlearn. Management/Leadership. the “must reads”. Summary of Free Resources:  Learning style profile  Free policy samples. They start with 19th Century History and end up with Page 49 of 107 Get the MTL Experience! . Throughout the channel. About – as the name suggests – is a multi-channel site that gives you an encyclopaedic tour of a wide range of topics. As with all About sites. there are free 5-week email Email Address: info@humanresources.

Click.htm Email Address: Isms2002@btinternet. a Bullshine generator for producing management speak. Learn! 2010 44. albeit with a serious purpose. The purpose of all this fun is to highlight some of the silly things we do and say in the workplace. you can become a member of the institute and learn about the institute‟s history and purpose. thou www.btinternet. It‟s the website of the Institute of Silly and Meaningless Sayings (author unknown but probably someone by the name of R Pottinger!) Part of the spoof is that it is set up as a legitimate institute and thus lampoons some professional institutes that take themselves far too seriously. Site Home Address: http://www. ISMS Babel translator  carparktivity stickers. Institute of Silly and Meaningless Sayings Bullshine Generator Here‟s some light relief. here‟s my favourite cliché: “He was in and out like a yo-yo”. but great fun. For example. black-spotted pigeonfoot!” Odd. Summary of Free Resources:  bullshine generator.Manage. ISMS curser. There‟s a coat of arms (motto: Back to Quo Vadis). There‟s a swipe at management models. a way to curse colleagues using pirate-speak (I kid you not!) and a Babel translator telling you what various professional people really mean behind the words they say. my favourite bullshine phrase: “Has anyone seen my random data-stream analyser?”. and my favourite pirate curse: “What care Page 50 of 107 Get the MTL Experience! . For a flavour of each of these. roll of honour and list of “bored” members. a list of hilarious workplace cliché

For a start. Summary of Free Resources:  leadership articles  newsletter  book Email Address: comments@leadershipnow. articles and a newsletter. Learn! 2010 45.leadershipnow. But there are 2 features that make this site just a little bit different.Manage. Leadership Now Building A Community of Leaders There are a number of familiar features on this site such as leadership quotes. They include: “Thirteen Mistakes of Leadership” and “First Class Noticers”. Take a daily Page 51 of 107 Get the MTL Experience! . Click. there‟s a feature called Leadership Minute. This is a series of short one-minute reads on leadership subjects.managetrainlearn. They include: Brian Tracy‟s “The 100 Absolutely Unbreakable Laws of Business Success” and Blaine McCormick‟s “Ben Franklin‟s 12 Rules of Management”.com www. The other valuable feature is a reading room where you can read excerpts from some of the best management books around. Site Home Address: http://www.

Manage, Click, Learn! 2010


Leadership Tools

A Free Thank you Here‟s something free that nobody else offers! An ecard message service for team members who‟ve done a good job or who need cheering up on a tough assignment. This site gives you 20 e-cards to choose from. There‟s one on Achievement, Integrity, Great Job, down to Well Done. All you have to do is jot down who you want to send the card to with your message, and bingo! off goes the card. It might be a bit cheesy for some, but there‟s no excuse any more for not letting your people know how much you appreciate them! Make sure you check out all the other free items on this site, such as a free copy of Oliver Swett Marden‟s success book, “Pushing To The Front”, interviews with top leaders, e-zine, and a range of leadership tools. Summary of Free Resources:  success e-book  tools for leaders, eg business planning toolkit  coaching course  articles and quotes  teambuilding exercises  ecards. Site Home Address: Email Address:

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Manage, Click, Learn! 2010



Valuing Leadership This is a very useful site. It‟s been put together by Mick Yates and is built around the idea of 4 E‟s of leadership: Envision, Enable, Empower, and Energize. You can watch various slide shows explaining this framework and learn how they apply to 5 leaders of the 20th century, including Gandhi and Pope John XXIII. On top of all this, there are 300 themed articles on leadership, 350 links, 200 magazine features, 400 book references, and 500 quotations. Now that should keep you quiet for a few days! Summary of Free Resources:  slide shows  leadership self-assessment  leadership articles  quotations  book references. Site Home Address: Email Address:

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Manage, Click, Learn! 2010


Lessons in Lifemanship

A Course in Lifemanship This is an interesting site in which Bryan Bell attempts to explore what the meaning of lifemanship is. Bryan says that Lifemanship is like seamanship. Just as seamanship is defined as the ability to navigate the seas, so lifemanship is about navigating human relationships. It‟s about getting the skills that strengthen our relationships, making them more enjoyable for us and avoiding the self-defeating actions which make life a struggle. The course is split into 7 parts, including: How to improve relationships; how to get a job; how to find potential employees; and how to share success and motivation. It‟s like a compass to sail the seas of life (groan!). Summary of Free Resources:  online course. Site Home Address: Email Address:

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There doesn‟t appear to be anything left out.) Let‟s see what happens when you explore one topic.Manage. Then you move through Icebreakers and Group Matters. You start with an introduction and a set of links to outside sites. I was astounded then and still am now. It‟s a real web of information. the work of one man. Click. Carter McNamara. Management Help Free Management Library I first came across this website some years ago when there was little else on management development on the web. it has a bias towards non-profit organisations. And it‟s hard to argue with that. Site Home Address: http://www. (By the Page 55 of 107 Get the MTL Experience! . Carter calls the site a “complete. And of course when you go elsewhere you have other links to explore. to Email Address: jalnes@mapfornonprofits. highly integrated library of management material”.com www. Volunteers. Advertising and Promotion. It covers everything in business from A. It‟s an amazing resource. a true management help. Learn! 2010 49.managetrainlearn. Summary of Free Resources:  encyclopaedia of management. to General Resources and Related Library Links.managementhelp. well V. say Group Skills.

As a bonus. There are also links to universities. Click. Site Home Address: http://www. Innovation. Summary of Free Resources:  massive collection of management articles  glossary of management terms. Learn! 2010 50.managetrainlearn. management Email Address: admin@managerwise.managerwise. For devilment. neatly categorised into sections such as Coaching. you can buy the T-shirt with that slogan on (“To Work Is Human. Motivation and so on. such as “Climbing the Mountain on your Terms” and “Feedback is the Breakfast of Champions”.com www. I selected “Q” and got “Quick Ratio” and “Quality of Work”. and employment law sites around the Page 56 of 107 Get the MTL Experience! . Culture.Manage. Where to begin? Well. portals. To Manage Divine This is nothing short of a management supersite. To Manage Divine”) and hand it out to your delegates on your next training course. business schools. there‟s a massive collection of articles in the Knowledge Bank. The one I checked on Motivation has some really well-chosen subjects. Manager Wise To Work is Human. Then there‟s an A to Z glossary of management terms.

Click. MTL provides a range of online www. Thinking Skills. Summary of Free Resources:  software downloads  prize quiz  newsletter  articles on management and development.managetrainlearn. Manuals for Email Address: eric@managetrainlearn. Site Home Address: http://www. Learn! 2010 51. To help you and your organisation learn these Page 57 of 107 Get the MTL Experience! . including E-learning courses. ManageTrainLearn (MTL) focuses on the 20 skills that you need for professional and personal success in the 21st century. They range from Appraisal and Assertiveness to Teambuilding.Manage. Time Management and Training Skills.managetrainlearn. 1-day Course Plans. Step-by-Step pocketbook guides. and a library of free e-books. ManageTrainLearn Free Software Downloads I hope you‟ll forgive this bit of self-indulgence since this is our site. You can download free evaluation versions of all these products from the site and enjoy them without limit at your leisure.

Learn! 2010 52. the best bit is.Manage. For example. the theme was Balance. Page 58 of 107 Get the MTL Experience! .mhmail. Marshall House Your Free Daily Affirmation This site is run by Jeanie Marshall and each month of the year she offers a theme which is then translated into a daily Email Address: mhmail@earthlink. and the affirmation for the day was “I act with purposeful awareness of equanimity and balance. Other resources on this site include Jeanie‟s guided meditation tapes. When I looked.” It‟s a nice way to do some useful self-improvement each day www. Peace and prosperity be with you! Summary of Free Resources:  daily affirmation  3-monthly e-zines  online guided meditations. Site Home Address: http://www. in the week I checked it out. it‟s free. the two available were: A Meditation for Centering which lasted 12 minutes and Your Source of Abundance which lasted 27 minutes.

open up your Email Address: support@silvaultramindsystem. The free part of the programme is a 9-part email course which is the result of Jose Silva‟s 25-year research into how human beings can reach their full www. an optimal state of being in which your right and left brains are working together and you are in a state of total. Plus. You‟ll learn how to reach deep levels of meditation like a Buddhist monk. this is the site to come to. founder of the Mind Power System. Mind Power System Free Relaxation Programme This is one of the websites of Jose Silva. This programme shows you how to reach the alpha level of relaxation. pull creative ideas out of thin air. Site Home Address: http://www. and discover possibilities you never imagined! Summary of Free Resources:  mp3 relaxation programme  email course.Manage.silvaultramindsystem. Click. and accelerate your own healing.managetrainlearn. creative and deep relaxation. Go on. you get a free 30-minute mp3 audio programme called “How To Reach The Alpha Level”. Learn! 2010 53. If you‟re interested in getting more out of your subconscious mind and reaching a truly relaxed creative state of Page 59 of 107 Get the MTL Experience! .

interviews with helps more than Page 60 of 107 Get the MTL Experience! . MindTools. Click. free of charge. and a forum. Summary of Free Resources:  Free skills-builders  Over 450 articles  140 articles downloadable as an e-book  personal development plan workbook. There is also a members‟ area. Learn! 2010 54. Mind Tools Online management and leadership training. and develop yourself on an ongoing basis with the Mind Tools‟ popular Email Address: info@mindtools. instantly available Each year.000 visitors learn the essential skills they need for an excellent career.mindtools. Here you can learn hundreds of essential management skills. for access to all the www. Site Home Address: http://www. called Career Excellence Club.

MIT OpenCourseware Sloan School of Management When it first announced that it was opening up all its course material free to the Email Address: info@ocw. You could be a trainer and use the plan as a structure for your own courses. It‟s up to you how you might use this information. What you don‟t get. Negotiations and Conflict www. It‟s up to you. Or you could use the references as the basis for your own self-paced What you‟ll get on this course is a syllabus. Programmes are courses run in any particular semester.managetrainlearn. lecture notes and assignments.ocw. is the actual lessons. reading references. Other programmes of interest to managers are: Advanced Managerial Page 61 of 107 Get the MTL Experience! . obviously. Now a few years on. here are the results: MIT Opencourseware. the Massachusetts Institute of Technology made newspaper headlines. Listening to the Customer. Learn! 2010 55. This is how it works. calendar. Now you can turn yourself into a MIT graduate! Summary of Free Resources:  online courses  trainer‟s resources. Let‟s take as an example “Practical Leadership”. both in pdf. Click. and Communications for Management. The most relevant to anyone interested in business is the Sloan School of Management with over 100 programmes. There are some 34 departments ranging from Aeronautics to Writing Studies. Site Home Address: http://www.Manage.

mp3motivators. that‟s not a bad deal! Summary of Free Resources:  motivational mp3s  free copy of As A Man Thinketh by James Allen. the free mp3 I got was Bob Proctor and Jim Rohn talking about Goalsetting.Manage. Page 62 of 107 Get the MTL Experience! . The free gift offered on the site comes when you recommend the site to a friend. mp3motivators Free mp3 programme This site supplies the top audio programmes from the world‟s best personal development speakers. It lasts all of Email Address: info@mp3motivators.managetrainlearn.45 minutes and can be played straight from your PC or an mp3 player. Learn! 2010 56. Site Home Address: http://www. Considering what you‟d pay to hear either of these two speakers in person. When I did this.

org/sbot/toolkit/PandLDev. and quite a big section on dealing with conflict. the lessons have universal appeal to managers and leaders in any organisation. Although it‟s aimed at school governing bodies. There‟s good stuff on the qualities that make up a leader. Site Home Address: http://www. Learn! 2010 57.managetrainlearn.nsba. National School Board Association Professional and Leadership Development This site contains a useful professional and leadership programme. the different ways to communicate.Manage. Maybe they have something in mind? Summary of Free Resources:  leadership course.html Email Address: itte@nbsa. Page 63 of 107 Get the MTL Experience! .

which is quite instructive. All the questions are case studies. Learn! 2010 Negotiation Enterprises 58. After submitting your answers. Empowerment Through Negotiation Here‟s a tricky negotiation skills test called “So You Think You Know How To Negotiate?” There are just 7 questions and you‟re given 5 minutes to complete them. Click. you get the correct versions and a rationale. How do you approach your client so as to make your meeting as productive as possible?” You have 5 possible options for each Email Address: info@sabonline. Site Home Address: www.managetrainlearn.sabonline. The first case is as follows: “A client walks into your office and is exceedingly angry and difficult to talk Page 64 of 107 Get the MTL Experience! . Summary of Free Resources:  negotiating skills test. Page 65 of 107 Get the MTL Experience! . And it‟s all the work of one man. John has compiled everything to do with negotiations ranging from Crisis Negotiation to Gender Negotiation to Salary Negotiation and Travel Negotiation. Site Home Address: http://www. Learn! 2010 Negotiator Magazine 59. The Most Comprehensive Resource On Negotiating Today This is probably the biggest database of negotiating material on the www.Manage. The first was what John calls the King Solomon Maternal Claims Dispute. in which these two men doubled the size of the USA overnight for the price of $15 million. There‟s no fee so it‟s a resource you can wander around at will. Cheap at twice the price! Summary of Free Resources:  huge database of negotiating material.managetrainlearn. It‟s absolutely massive. The second is the Louisiana Purchase by James Monroe and Robert Livingston in 1803. John Baker. One feature that took my eye was a page on Outstanding Negotiations in which readers are asked to submit their nominations for the best negotiating performance ever carried out. Two entries are currently topping the list. in which King Solomon had to choose between two women who claimed to be the mother of a baby Email Address: editor@negotiatormagazine.

Manage, Click, Learn! 2010


New Conversations

The Seven Challenges This is Dennis Rivers‟ site which he calls a cooperative communication skills community. He offers a range of free ebooks, articles and exercises to help visitors communicate more creatively, successfully, and compassionately; to encourage dialogue and resolve conflict; and to build a more co-operative life at home and work. There are 5 free e-books: The Seven Challenges written by Dennis himself. It goes into subjects such as Listening; Expressing yourself clearly; and Focusing on learning. Compassionate Listening by Gene Knudsen Hoffman, which explores how to transform conflict Human Becoming, an anthology of works by David Richo on our journey toward becoming whole and human, (look out for his excellent affirmations on overcoming fear) The Geometry of Dialogue, again by Dennis, which uses mandala-like flow charts to map and facilitate human interaction. Summary of Free Resources:  communication skills e-books  a set of resources on forgiveness, including a bumper sticker. Site Home Address: Email Address:

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Office Diversions

The Productivity Reduction Discovery Centre Don‟t tell your boss the subtitle for this site or he/she will seriously think you‟re wasting your time here. However, if you do get caught, then just quote the subtitle on the home page, which says: “Important survey reveals long-term medical importance of active on-the-job stress reduction”. Because that‟s what this site will do for you: reduce your stress and give your fun hormones a real boost. There are tons of great material here: office jokes galore; lists of phobias; games of concentration; world clockwatching; office pranks; timewasters; 2035 headlines (eg “Ozone created by electric cars now killing millions in 7th largest country in the world, California”); brain twisters, and jigsaw puzzles. When a bit jaded, I‟ve often whiled away a half-hour doing a jigsaw puzzle on this site and come back to my duties refreshed. (Really!) Perhaps the first of the 10 Office Commandments on this site is reason enough to play around here from time to time: “Thou shalt have no other life beside work”! Oh, and in case your boss does catch you looking at this site, there‟s a panic button called Yikes It‟s The Boss which will take you to a page on… well find out for yourself! Summary of Free Resources:  jokes, games, pranks, puzzles on office working  forum  poll  free office clipart. Site Home Address: Email Address:

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Patricia Fripp

Confessions of an Unashamed Relentless SelfPromoter Patricia Fripp is an award-winning coach and speaker, and by her own admission, an unashamed relentless self-promoter. I don‟t mind that because I like her style and tone and enjoy what she offers. For example, she has a huge list of articles covering the whole raft of management and personal development topics. For example, in Presentation skills, she offers “Put Your Audience in the Opening” (good advice); in Marketing Skills, she offers “Power Pitching”; and in Leadership, she offers “Make Your Presentations Fun”. But there‟s more free stuff on this site. There‟s a whole set of videos taken from Patricia‟s presentations. Try “Life is a series of Sales Situations” for starters. Or how about “The Story Behind Awesome Storytelling”. And what better than “Quantum Leap Performance”? You certainly get your money‟s worth here. After all, it‟s free! Summary of Free Resources:  management articles  ezines on public speaking and business  videos of presentations. Site Home Address: Email Address:

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just because they want to! Summary of Free Resources:  Trial of a refreshingly different leadership manual Site Home Address: And their answer is their online (and offline if you want) portal of over 100 topics on management with lots of information on www. who isn‟t?). This enables you to access the full version and wander all over the place. the portal is offered free to charities. It‟s a great resource and they offer a Free Trial for 15 days. then you don‟t need Page 69 of 107 Get the MTL Experience! . or under pressure (OK. and if this wasn‟t enough. People Alchemy Turning People into Gold Dust The guys at People Alchemy claim that. You need answers. Empowerment to Violence and Aggression. Everything possible is included from 360 Degree Assessments to Diversity. Learn! 2010 63. Email Address: A nice touch was also that you can bookmark pages and add your own notes. making mistakes. OK. Click. if you‟re a manager who‟s stuck. Everything I saw was superbly written and presented. using their search facility or just going where the mood takes you.peoplealchemy. Oh.

Summary of Free Resources:  optical illusions. being rather and the facing vases/faces.psu. They‟re fun to play with or just to work out for yourself. And you can use them in a wide range of change programmes as great icebreakers. or quick power learning Page 70 of 107 Get the MTL Experience! .htm Email Address: Acp103@psu. Learn! 2010 64. some of the links are now dead). Penn State Psychology What Do You See? If you‟ve ever been on a personal development programme. This site has a huge number of links to different optical illusion sites (though. Site Home Address: http://psych. You‟ll find the 3 just mentioned plus other well-known ambiguous illusions such as the Eskimo/Indian chief. the rabbit/duck. the chances are you‟ve been shown an ambiguous picture showing 2 images which change according to how you look at them. Others use the Necker cube.Manage. And others mix numbers and letters as in the “Is it 13 or B?” picture. Some trainers use the famous “old hag-young queen” image. Click.

As an example of the folksy nature of these writings. steer right through Learning and Leaders. then you‟ll love Chuck Gallozzi‟s articles and free e-book “Roadblocks to Happiness” on this www. here‟s the subheading to the article on Wisdom: “Some folks are wise and some otherwise”. Page 71 of 107 Get the MTL Experience! . So we start with Abstinence. neatly arranged in A to Z fashion according to personal development themes. Aaah. There are nearly 250 articles to choose from. Homespun Philosophy If homespun philosophy is your thing (and I have to confess to a certain weakness in this neck of the woods). move on to Change and Email Address: stevemoor@personal-development.managetrainlearn. Site Home Address: http://www. Learn! 2010 Personal Development 65. John-Boy! Summary of Free Resources:  articles and e-book  free My Life Planner software. and end up with Wisdom Words and Worry.Manage.personal-development. Say goodnight.

Learn! 2010 66. One of the best features is Philip‟s newsletters and you can get copies for every month back to 2002. and Making Money. I suppose there‟s no better definition of a trainer or coach than when he says: “I love to pass on what I‟ve learned and help others enjoy their own brand of success. Site Home Address: http://philiphumbert. Creating Wealth. and I also like Philip because the most important stuff on his bio is his dog. Philip Humbert Coaching to Achieve Your Goals and Live Your Dreams Dr Philip Humbert is my kind of Page 72 of 107 Get the MTL Experience! . Personal Eco-Systems.Manage. Kodiak. Click. He does things that bring him joy and contribute value to others. audio tapes and top 10 lists. He‟s a coach who says he‟s never worked in his life: what he does couldn‟t be described as work in the conventional sense. Email Address: coach@philiphumbert. The free goodies include 3 free e-books: Goal-Setting 101. Summary of Free Resources:  3 e-books  Audio tapes  Hundreds of quips and quotes on personal development  Newsletter archive.” Philip shares a lot of his philosophy and ideas on this website of his.managetrainlearn.

com Page 73 of 107 Get the MTL Experience! .Manage. Positive Club Free Inspirational Books If you‟re really interested in personal selfimprovement.positive-club. Click. then this site will shower you with great motivational literature. Learn! 2010 www. All free. Now if none of these don‟t put you on cloud nine. a really neat little positive boost trick that only a computer can deliver. Site Home Address: http://www. including some classic self-improvement books.managetrainlearn. a free 7 Eternal Laws CD. Emile Coue‟s relaxation formula that‟s a must whenever you‟re feeling down. Kahlil Gibran‟s “The Prophet” and Wallace Wattles‟ “The Science of Getting Rich”. there‟s a lovely relaxing slideshow from Kahlil Email Address: info@positive-club. and a massive dictionary of self-affirming quotations from Abundance through to Youth. there really isn‟t any hope for you! Summary of Free Resources:  self-improvement e-books  positive boost  tests and quizzes  inspirational slide show from Kahlil Gibran  relaxation formula  dictionary of self-affirming quotations. You can get Napoleon Hill‟s “How to Overcome Failure and Achieve Success”. In addition. And many more besides.

And lastly. Help For All Your Presentation Needs I‟ve seen quite a few sites that teach presentation skills but this is my favourite. Topics include What to Wear and Dealing with Investors. Learn! 2010 Presentation Helper 68. Summary of Free Resources:  Slideshows  Advice from famous presenters  Templates  Speeches  Sound clips. Click. Site Home Address: http://www. there‟s some great advice on how to deliver your presentation. funerals and Email Address: editor2007@presentationhelper. and “The Future of the Pork Sausage Market”. you‟ll find a collection of famous speeches and examples of what to say on special occasions such as www. Where to begin? Well. “Ancient Egyptian Mummification”. first off. and a template builder. told in an conversational style. There are also quick links to the free Powerpoint viewer and trial version of the real thing. Next. a really interesting forum from which you can see some of the presentations people have made such as “The Life of a Potato”. Then there‟s a range of free excellent Powerpoint templates under different headings such as Page 74 of 107 Get the MTL Experience! .managetrainlearn.Manage. Page 75 of 107 Get the MTL Experience! .provenmodels. and references. the author name. Summary of Free Resources:  Collection of management models Site Home Address: http://www. and Fayol‟s 14 Principles of Management. www. descriptions. you can browse the model book. The models themselves are displayed graphically with details of their characteristics. pros and cons. In the top ten of models are favourites like Maslow‟s Hierarchy of Needs. or the topic. You can add your own comments. Learn! 2010 69.managetrainlearn. It comprises a collection of 64 models which can be accessed be a search of the model name.Manage. Proven Models Models on the Cat Walk Although Provenmodels is primarily a resource for researchers and students. it can also be of value to those who want to develop their knowledge of management ideas. Theory X and Email Address: customer_service@provenmodels.

Site Home Address: Page 76 of 107 Get the MTL Experience! . In all there are nearly 40 broadcasts in the archive. Everything he touches seems to turn to gold. but as the name of his bestselling book.managetrainlearn. Summary of Free Resources:  free podcasts  video segment on “The 8 Things that Billionaires Do”  video excerpt on “Lead Without a Title”  “Extraordinary Leadership” audio programme (60 minutes). Click. You can‟t help getting infected by Sharma‟s enthusiasm and success aura.robinsharma. Robin Sharma The Monk Who Sold His Ferrari I don‟t believe that Robin Sharma is for one second the monk who sold his Ferrari. Robin Sharma is the ex-lawyer turned motivational speaker who has created a brand out of himself and uses this to promote a wide range of business and personal development Email Address: al@robinsharma. Learn! 2010 70. that‟s the person I‟ll always think he is. These will really motivate you as you walk or drive along. ranging from Lessons on Leadership from U2 to The Five Forms of Wealth to Ambidextrous Leadership and Be A Renaissance Person. The chief free resource on this site is a collection of audio podcasts.

you‟ll also get a set of 23 articles on power www. Roger Dawson You’ll Never Make Money Faster than When You’re Negotiating Roger Dawson was one of the first speakers I ever heard on the subject of Negotiating Skills.rdawson. Summary of Free Resources:  audio and video excerpts  articles on negotiating.Manage.managetrainlearn. Click. and tells a very good Page 77 of 107 Get the MTL Experience! . “Flinching”. This site will show you Roger in action both on audio and Email Address: dawsonprod@aol. Learn! 2010 71. Plus. including: “Ask For More”. and “Money is not as important as you think”. He‟s practical. Site Home Address: http://www. entertaining.

com Page 78 of 107 Get the MTL Experience! .com Email Address: ron@ronkaufman. There are audio presentations with intriguing titles such as “How to make a wrong customer feel right”. a free Customer Service Training Library. He has two websites: his own at ronkaufman and his customer service college at Up Your Service. as if this wasn‟t enough.ronkaufman.Manage. And. He has reached more than 3 million people with his high-energy and high-content presentations. Click. Uplifting the Power of Service Worldwide Ron Kaufman must surely be the most dynamic advocate of customer service in the world. There are great videos which will show you why Ron is such a draw when presenting.managetrainlearn. Learn! 2010 Ron Kaufman 72. Summary of Free Resources:  Videos and audios on customer service  Slideshows  Articles and tips Site Home Address: www. There are 2 really creative Powerpoint slideshows called Service With a Smile and Up the Loyalty Ladder which you can download. Both sites will give you access to some of Ron‟s excellent free material.

co. Summary of Free Resources:  articles on NLP  free NLP videos  hypnotic language course  irresistible influence language course and ebook  free 1 year hypnosis course and Page 79 of 107 Get the MTL Experience! . and “Power chunking” It‟s run by Jamie Smart who is the author of most of the articles in the tips archive. Salad Ltd Do What You Love Salad is a UK training company specialising in Neuro-Linguistic Programming (NLP).uk Email Address: info@saladltd. here are some titles: “Put some fizz in your physiology” (about the state of your body and the state of your mind). “Wave goodbye to hesitation”. Site Home Address: http://www. They‟ll enhance your communications and make you a stronger www. Learn! 2010 73. Click.Manage. There are over 80 articles here and they are really one of the best introductions I‟ve come across to NLP. Signing up to Jamie‟s tips means you get a whole host of NLP-related resources free. To get a feel for some of the tips.

as well as more familiar management Email Address: www. To start Page 80 of 107 Get the MTL Experience! . These range from PRINCE2 to Six Sigma. Learn! 2010 74. They care about effective training and that means listening to their clients and course What makes them really outstanding. Because they are also promoting their own offline courses.siliconbeachtraining. and Social Media. On each of the topics in their courses.Manage. Summary of Free Resources:  Free courses from their website  Free monthly competition. you can follow up on tags (to see related items). Photoshop. is the range and depth of free resources on their site. they offer 13 courses that can be accessed from their website pages. share the topic on your social they also run a monthly prize competition with the winners receiving a free course. Click. or submit a comment of your own. Silicon Beach Training Training that Makes a Difference Silicon Beach Training are a Brighton (UK)-based company that provide both online and offline training. Site Home Address: http://www. though.

is the wealth of free material on offer. Page 81 of 107 Get the MTL Experience! . These range from energisers and icebreakers to exercises and teambuilders.Manage. Learn! 2010 75. Skills Converged Training Material on www. slides. You get all the instructions along with the item which are usually well-illustrated. These include trainer‟s notes. Click. all of which can be customised to suit your own particular training needs. Summary of Free Resources:  Free training resources on exercises. and role plays  Icebreakers  Quiz  Teambuilding games  Free download pack with guidelines and useful materials for running courses.managetrainlearn. Soft Skills and Personal Development Skills Converged is a great little training shop which provides offthe-shelf content for trainers.skillsconverged. games. What makes this more than a training shop. A great giveaway for training and learning. Site Home Address: http://www.aspx Email Address: support@skillsconverged. workbooks. www. or via the type of remedy eg a link to another area or product. The one irresistible feature is the Stress Test which will let you know how vulnerable to stress you are. meditation. Summary of Free Resources:  Articles. Then there is the Stressbusting channel with a variety of short programmes on relaxation. and stretching. I liked in particular the idea of “Firebreaks” around your busy Page 82 of 107 Get the MTL Experience! .uk Email Address: info@stressbusting. Therapies cover 13 remedies from Yoga to Colour Therapy to Shiatsu. Site Home Address: http://www. advice and tests on stress Learn! 2010 76. There are really interesting articles. Send me to the relaxation couch now. And the Directory offers a good set of links to more specialised areas. Stressbusting Wellbeing Solutions for Your Workplace This site has got everything you need to relieve you of stress. from Dr Roger Henderson. Click. You can hunt for stressbusting ideas either via 12 zones like Workplace Stress and Money and Debt.

coaching courses. Then there‟s an amazing article directory. quotes.success. Success.  Massive personal success article directory  Free tour and demo of “Life Organizer”  E-cards to send to your contacts. and I forgot. Click. Plus a demo of a Life Organizer that plans your personal success. quotes. Learn! 2010 77. For a start you can download a free CD and MP3 of “The Secret”.bz Your Path to Success If success is important to you in Email Address: info@success. Site Home Address: http://www. The focus on this entire site is success. Success guaranteed. then this is the place for you. Summary of Free Resources:  Free CD and MP3 on Robert Stuberg‟s “The Secret”  Free coaching session  Free newsletters. software and videos. there‟s a great selection of e-cards that you can send to your contacts www. and powerwords. these are pretty amazing. (and who doesn‟t have some kind of desire for their own success?). Plus audio programmes.managetrainlearn. And email tips. to which you can add your own items. Page 83 of 107 Get the MTL Experience! . developer Robert Stuberg‟s mission can be summed up in this simple statement:”our goal is to help you experience more success!” You‟ll find products from the well-established success authors here such as Jim Rohn and Wayne Dyer. in fact.Manage. I think. But what about the free resources? Well.

or simply daily logging in (5). As a reward for gathering points. Spirituality. a community. Health and Fitness. You can access experts in each of these areas. Money and Careers. sets of articles. Mental Health. Learn! 2010 www. blogs. As an encouragement to participate. Self Growth The Online Self-improvement Encyclopaedia Selfgrowth is reputedly one of the largest self-improvement sites on the Internet. Once you‟ve registered. Click. and discussion boards. and Lifestyle. members can earn user points for all their activity on the site. Love and Relationships. adding an article (50). instant messaging. Summary of Free Resources:  A choice of 13 free newsletters  Links to online IQ and EQ tests  Huge directory to specialist sites dealing with self growth  Access to experts. It is a Page 84 of 107 Get the MTL Experience! . newsletters. The site has 6 areas: Success Skills. It‟s a very well-managed resource and the links alone will set you on a personal development adventure that may take you anywhere. and products. and a place to Email Address: webmaster@selfgrowth. you can develop your own member pages and connect to others through chat. events. Site Home Address: http://www. including adding an expert page (100 points). you can be featured on the site and offered prizes.Manage.

The assessment now allows you to devise an Action Plan. Achieving Stretch. is the link to the Making a Difference workshop. you get the results which score your responses according to one of the following: Gaining Page 85 of 107 Get the MTL Experience! . Fostering Innovation. Leading Email Address: info@targetedlearning. it has a landscape website not a down-the-page portrait one.targetedlearning. Ensuring Security. This is a series of 28 questions about your career objectives and values. And then it uses a mountain background.Manage. Targeted Learning Engaging the Collective Genius of People This is a neat little site. I scored highest on Gaining Autonomy which for me was spot-on. Great fun and highly innovative. Summary of Free Resources:  Demo of Making a Difference workshop Site Home Address: http://www. Being the Expert. Click. For a start. though. Here you can sign up and then take a Career Driver‟s Assessment which is a small portion of Lesson Two of the workshop. probably because the company is located in Utah. Learn! 2010 79. Serving Others. and Maintaining Balance. Once you‟ve completed the whole set of questions. The great thing about the site.

com Email Address: info@testcafe. on your career choices. www.testcafe. Other free tests include… How Smart Are You? How Smart Are Your Emotions? Are You Left-Brained or Right-Brained? Teamwork Are You A Leader? Are You Organised? Are You Self-Confident? Half-Full or Half-Empty? Are You Assertive? Enneagram Test What Color Is Your Aura? What Kind of Person Are You? OK. Test Café Brain Tests This is one of the best sites around for taking tests. You can take them on your IQ.managetrainlearn. Testing. As an example. there‟s a free Brain test that has 32 questions and will take you 12 minutes to complete. Site Home Address: http://www. testing. Summary of Free Resources:  tests and self-assessments. and on your Page 86 of 107 Get the MTL Experience! . on assertiveness. on time management. on teamwork. Learn! 2010 80.

about Patti and her work. or. Site Home Address: http://www.Manage.thechangeagent. www. The Change Agent Are You A Change Agent or A Change Victim? Patti Hathaway is a consultant who specialises in helping organisations manage change. Summary of Free Resources:  articles on change management. in her words. It‟s in the form of a spy file. Learn! 2010 81. That‟s not all. detect change. ranging from “Change Is A Many–Splintered Thing” to “When You‟re At the End of Your Rope. That‟s why she calls herself “the change agent” (get it?) This site is a showcase for her very interesting articles on change. You can also listen to Patti talking about some of her work assignments and you can download one of the best pdf brochures I‟ve ever seen.managetrainlearn. Let Go”.com Page 87 of 107 Get the MTL Experience! .com Email Address: patti@thechangeagent.

Manage.0 tools with members writing their own leadership diaries. Think MySpace or Facebook for Leaders and you‟re in the right kind of territory – a leadership collaboration and development site that uses social networking principles and www. uploading their own video clips.managetrainlearn. documents and other useful tools to share with the rest of the community. blogs. Disney Leadership. which aims to inspire people with Walt Disney‟s leadership style and show them how to be a “connoisseur of talent”. videos. Learn! 2010 82.theleadershiphub. Move over Mickey! Summary of Free Resources:  60-second leadership book extracts  Blogs. and one I particularly Email Address: Page 88 of 107 Get the MTL Experience! . The site is based on Web 2. messaging each other. Some of the groups on the site include: Professional Voice. Click. Be Inspired. This means that leadership experts and practitioners from all over the world can collaborate with each other. The Leadership Hub The World’s Online Leadership Community The Leadership Hub is claimed to be the world‟s first online collaborative leadership development community. emailing within the platform. Be Entertained. documents on leadership Site Home Address: http://www.

syque. Brief Descriptions of Quality Terms and Tools Here is another one of learning junkie David Straker‟s sites. and “Fault Tree Analysis” and. Site Home Address: http://www. each with a page containing descriptions of tools and terms about improvement and quality. ranging from original Japanese terminology to Six Sigma Page 89 of 107 Get the MTL Experience! . “Chumbo Chart”. Hats off to David for another amazing encyclopaedic resource.htm Email Address: contactus@syque. This one is “a long list of around 400 items. a companion to changingminds. if this is your sort of thing. and qualitytools (which you‟ll find elsewhere in this book). www. end up with “Z-Chart” and “Zenbara”.managetrainlearn. Learn! 2010 The Improvement Encyclopedia 83. Summary of Free Resources:  articles on quality and improvement.Manage.” So. you can start with the “A-O Diagram” and journey through “Bell Curve”.

and instructive. Site Home Address: http://www. Victor is an American motivational speaker who is very entertaining. www. Learn! 2010 The Logic of Success 84. direct. which is summed up as: “never try to win”.Manage. and free e-book on success. There are 62 of them and they‟re all written the way Victor speaks: highly personal. Read and be entertained! Summary of Free Resources:  video excerpts  articles. (You can see him in action on this site in 4 video excerpts. newsletter. a bitter-sweet story of how nobody sees you when you really succeed.) What makes the site worth a visit is the special collection of articles on Email Address: victor@thelogicofsuccess. through “The Winning Mindset of a True Leader”.com Page 90 of 107 Get the MTL Experience! . Motivation with Intelligent Content This is Victor Gonzalez‟s site. Click. and ends with “The 10 Steps to Overcoming Public Enemy No 1: Fear”. They range from “My First Trophy”.thelogicofsuccess.managetrainlearn.

a www. There are Finance. Click.managetrainlearn. For a start. Warning: only attempt if you‟ve got an hour or two to spare as you‟ll almost certainly get absorbed in its fascinating meanderings. Then there are links to Publications. Site Home Address: http://www. this is as good a place to start as you‟ll find. sending you off in all sorts of explorations. if you ever need to look something up about management. Marketing. and a Daily Knowledge Special. Learn! 2010 85. In Email Address: info@reckliesmp.themanager. HR. Summary of Free Resources:  glossary of management terms  articles galore on Page 91 of 107 Get the MTL Experience! . The Manager The Knowledge Intermediary “The Manager” is a massive resource focusing on management issues. it has a wonderful glossary. and other categories that will shoot you off to even more resources elsewhere on the Net. Which makes this section alone a great research tool.

there‟s a very amusing section that includes: some of the crazy things managers say. and Tina Rowe. in “Management Without Logic”. Dear Doc… This is an off-beat work-related website run by William www. Site Home Address: Page 92 of 107 Get the MTL Experience! .Manage. The main part of the site is a Question and Answer section in the style of an Agony Aunt column which responds to all sorts of workplace issues.workplacedoctors. Learn! 2010 The Workplace Doctors 86. “How Can I Combat Tardiness?” and “I Work With A Jerk!”.com/ Email Address: danvwest@msn. such as “Help! I Can‟t Spel”. Click. Dan West. Hint: prison wins out! Summary of Free Resources:  workplace question and answer  amusing things that managers say. Here you‟ll find answers to questions that really bother people at work.managetrainlearn. In addition. and a comparison between work and prison. Lists to Hang Up at work.

com Page 93 of 107 Get the MTL Experience! . puzzles and guides  training resources. TV game shows. eg on facilitator characteristics. Thiagi Improving Performance Playfully This is the site of Sivasailam Thiagarajan (or Thiagi. Thiagi was born in Madras (now Chennai) and became an instructional leader devoted to making learning fun. for short). Just go and play! Summary of Free Resources:  games. including…  104 training games from “$20” to “Zoom”  36 interactive lecture styles  webshell games like Hangman. www. Click. Site Home Address: Email Address: thiagi@thiagi. and Tic Tac (Noughts and Crosses) “About the World”  a glossary of 66 strategies for improving performance  interactive puzzles. Learn! 2010 87. to name just a few.  trivia puzzles  email games.thiagi.managetrainlearn. and e-learning. And there‟s a lot of free fun training on the site.Manage. Project Life Cycle.

com www. As you would expect from two such luminaries.managetrainlearn. and an update on the world‟s top Email Address: info@thinkingmanagers. These include a Guru Watch which follows the latest work on over 70 of the world‟s top management gurus.Manage. much of it available in the Letter to Thinking Managers newsletter which is free for the first two months. both outstanding Page 94 of 107 Get the MTL Experience! . There is also a huge library of management material. Finally. Heller is the founder of the magazine. there is a wealth of material on this site. Learn! 2010 Thinking Managers 88. Site Home Address: http://www. Expand Your Thoughts The two Thinking Managers who edit this site are Robert Heller and Edward de Bono.thinkingmangers. Unusual and original features of the site are various newsfeeds on management topics. Management Today and de Bono is one of the world‟s leading authorities on creative thinking. there is a Resources section linking to a big database of other sites and companies. Summary of Free Resources:  Management library  Blog watch  Media watch  Links library. consultants and thinkers in their own right. a Media Watch which summarises the headlines of the world‟s top business publications. Click.

Manage. wish I‟d had an intro like that! Summary of Free Resources:  Terrific collection of “Tickles” (thought-provoking articles)  Poll of the week. Click. will surprise you. games. www. Learn! 2010 89. Site Home Address: http://tickledbylife. Tickled By Life Productivity and Life Enhancement Does life excite you? Are you blown away by the newness of every moment? Do you tap your creativity to the full? Are you passionate about your goals? Does playfulness come naturally to you? In short. comments and much more. anecdotes.managetrainlearn.php/ Email Address: info@tickledbylife. are you tickled by life? Tickledbylife. puzzles. The objective of this site is to enable you to live your life creatively and joyfully in your own way so that you can experience goose bumps of success in all areas of your Page 95 of 107 Get the MTL Experience! . jokes. inspire you and wow you with a host of free articles. discussions. provoke you.

fun and memorable programs”. 336 pages long. Click. Oh.Manage. On his site you‟ll find a great free ebook on how to keep your audience awake and captivated by your business try it. and don‟t you think that book cover is kinda snazzy? Summary of Free Resources:  ebook on presentations  free articles on presentations. It‟s printable online reading but if you want to buy the book you can. Tom Antion Wake ‘Em Up Business Presentations. If you want to inject more pizzazz into your presentations. Tom‟s title for the e-book is: “Wake „Em Up!” and the subtitle is “Your A to Y Guide (No ZZZZZs Allowed) to more interesting. and has some very interesting ideas and www.htm Email Address: orders@antion. Site Home Address: http://www.antion. Learn! 2010 90. Tom Antion is a business speaker who also runs a range of seminars on other topics. It‟s Page 96 of 107 Get the MTL Experience! .

Tom Peters When Exactly Will You Go For Wow? This is the site of the guru‟s guru. Plus. Romania. For here on Peters‟ site. You can discover what the great man thinks about interviewing excellence. I can get the next best thing to attending one of his seminars: all the powerpoint slides for free. I dreamed of attending one of Peters‟ seminars – a mix of Deming and Robbins.managetrainlearn. or www. and more. or dozens more.Manage. I used to think. slides and pdfs on Peters‟ Page 97 of 107 Get the MTL Experience! . Peters is a legend in his own lifetime. when I was just a humble HR manager. Spread them around. or transformational change. Learn! 2010 91. The thing that stopped me going then was that Peters‟ seminars were invariably sold out and I could never make out a good enough business case to justify the cost. Site Home Address: http://www. Please!” As if he had to ask! Summary of Free Resources:  powerpoint slides of Tom Peters‟ seminars  master and special slides  newsletter and daily quote  pdf files covering thoughts and tips. Years ago. Spain. There are heaps of stuff here. the Middle East. from seminars in the States. Tom implores us to use these resources. He is far more than a motivational speaker. Send them to friends. Tom Peters. he shakes up enterprises to re-think what they do. or the nub of leadership. But now of course the cost doesn‟t come into it. Have your way with them. “Take them. Brazil. Use Email Address: info@tompeters. Click.tompeters.

Communication. and Health and Safety. seminars and workshops. Metaphors. Plus. Trainerbubble Affordable Training Solutions Trainerbubble sells a range of products for trainers. if you are a UK charity. whilst remaining affordable.trainerbubble.Manage.managetrainlearn. including Business Development. As well as this Page 98 of 107 Get the MTL Experience! . Site Home Address: http://www. Customer Care. Click. leaders and anyone involved in the development of others could access a set of simple to use trainers notes that are highly interactive. Summary of Free Resources:  Samples of training materials. you qualify for a free training pack. eg “Leading Effective Teams” and “The Art of Negotiation”  Free energisers. such as “Aeroplanes” and “Ha Ha”  Exit interview questionnaire  Meeting planner  Powerpoint games  Quizzes and fun  Teambuilding games  Training Models  Training documents  Icebreaker. simple to follow and easy to www. The site and company is the creation of Andrew Wood whose aim was to develop a website where trainers. Lateral thinkers.aspx Email Address: customercare@trainerbubble. They also provide consultancy and bespoke Learn! 2010 92. A great training resource. Trainerbubble provides a huge list of free samples that are ideal for anyone running courses.

Site Home Address: http://www. Then you can download a 242-page pdf book called “Transforming the Mind” and take a range of personality tests covering extroversion/introversion. and assertive/unassertive preferences. Trans4Mind Tools for Transformation This link will take you to a wealth of free goodies from Peter Shepherd‟s Trans4mind website.Manage. and Nutrition. what you want in life and how to consciously transform your life for the better. Phew! Summary of Free Resources:  E-book  courses on self-development  free coaching  free copy of “Transforming the Mind”  free copy of “The Whole Person Handbook”. For starters. Heart Intelligence.managetrainlearn. Learn! 2010 93. Plus. you can also download a 107-page pdf book called “The Whole Person Handbook” which uses a questionnaire to lead you through your key development issues. there are 3 more free courses on Communications.trans4mind. there‟s a 30-lesson course called “The Positive Approach” which is intended to help you become clearer about your own identity. Page 99 of 107 Get the MTL Experience! .com Email Address: info@trans4mind. www. stable/unstable. if that‟s not enough. And that just scratches the surface.

Click. Nearly every concept on management must be here. valuation and decision making. and leadership and management. In fact.managetrainlearn.. It‟s like an internet inside an internet. I could jump from “Game Theory” to “Six Thinking Hats” to “Emotional Intelligence” to Covey‟s “Seven Habits” theory. change and culture. communication and marketing. it's all completely free! Summary of Free Resources:  portal for management articles and ideas  free magazines  hall of Page 100 of 107 Get the MTL Experience! .net www. it‟s an amazing management portal linking to over 250 management methods and theories in areas like: strategy and value creation.Manage. Learn! 2010 94. Site Home Address: http://www. You get what‟s on offer thrown straight in your Email Address: info@valuebasedmanagement.. and most importantly. Value-Based Management Management Methods There‟s no room for pretty designs or graphics on this site. organization. In just a few minutes.

How would you like the doctor to explain what‟s wrong? Would you prefer him to show you on a www. Here‟s one of the situations: “You have a problem with your knee. This site from New Zealander. or explain on a diagram?” Once you‟ve answered all the case studies. Click. tell you. which are the 4 main learning styles (though check out Accelerated Learning who expand this to 8 multiple intelligence learning styles). Read/Write. you‟ll get a page that explains your learning Page 101 of 107 Get the MTL Experience! .vark-learn.managetrainlearn. Aural. and Kinaesthetic. Site Home Address: http://www. Learn! 2010 Vark Learning Styles Discover Your Learning Style VARK stands for Visual. Neil Fleming. Summary of Free Resources:  learning style questionnaire  helpsheets on the styles  books and Email Address: flemingn@ihug. has a questionnaire of 13 typical learning situations that will tell you what your preferred learning style is.

whether you‟re working with colleges. you could even try out some indigenous games such as the String games of the Navajo and traditional Hopi games. activities and exercises. I‟d award James Neil the Nobel Prize for Experiential Learning! Summary of Free Resources:  13 categories of group games  massive store for all things training  trainer‟s Page 102 of 107 Get the MTL Experience! .Manage. or adapted. And trust activities such as Sherpa Walk and Human Ladder. there are all the classic teambuilding games such as Lost At www. or the local scout troop.managetrainlearn. Learn! 2010 96. For me. Click. Wilderdom Gear for Adventurous Learning This wonderful site is James Neil‟s collection of classic and novel group games. corporate managers. this is a treasure trove of training and if there were such a thing. I could happily spend hours on this site. for any experiential learning course. Survival On The Moon. any of which could easily account for half a day‟s training.wilderdom. For example. Then there are some of my favourite icebreakers such as Cheeky Cheeky and Zoom. If you really want to push the boat out. and Nuclear Email Address: james@wilderdom. They can be used. Site Home Address: http://www.

Site Home Address: http://www.managetrainlearn. Learn! 2010 www. Summary of Free Resources:  magazine  articles  news poll  cartoons  hot list of HR providers and vendors  free sample issue of “Workforce Benefits”  forum. a Dear Workforce agony aunt.Manage. a forum. Then there are all sorts of additional free features. When I last looked. newsletter. Workforce Online Educating You About Your Workforce This is a huge resource and it‟s hard to know where to begin. Registration gives you access to the full site and it‟s free so there‟s no need to miss out on Email Address: tjohnson@workforceonline. a news Page 103 of 107 Get the MTL Experience! . Click. and cartoons. there were articles. topic channels. For a start you can get a free copy of the Workforce magazine which covers current issues of interest to HR and general management.

The original feature that I like about this website is the Vault. Site Home Address: http://www. then Work Worries is the place to Email Address: info@workworries. and Office www. Learn! 2010 98. There are over 1200 articles and resources to choose from with headings like Bad Bosses. Page 104 of 107 Get the MTL Experience! .managetrainlearn. then so has someone else who now has an answer. Work Worries Help With People Problems At Work If you have problems at work and need help to sort them out. There‟s also a discussion forum where you can let off steam. if you‟ve had a problem. Bullying.Manage. This isn‟t a place where you can drop difficult employees and let them rot but a place to deposit all the articles you like and come back to in your own time. It‟s based on the idea that all workplace problems are caused by people and that.workworries. Summary of Free Resources:  links to articles and resources  discussion forum  personal vault to collect and store your resources.

Job Analysis. Assessment Centres. It is an international Human Resource Management Consultancy that helps organisations meet their HR challenges by developing and implementing actionable solutions. Xage Consultancy Your Very Own Online Management Consultancy Xage is a new site for me. HR Planning. Leadership and Management. Training and Development. Policy and Page 105 of 107 Get the MTL Experience! .com/ Email Address: Karen@xageconsulting. The free downloadable library on the site is the real draw. Click. English Brainstormers. Titles include: The Definitive Book of Body Language.Manage.xageconsulting. Recruitment. Here you‟ll find a huge list of books under different categories such as HRM. Don‟t Guess Your Way to Success. Learn! 2010 www. an office based in Vietnam. and The Psychologist‟s Book of Personality Tests.managetrainlearn. and Teambuilding. It‟s a true management library. Summary of Free Resources:  large collection of e-books Site Home Address: http://www. Performance Management. It is run by Karen Davies and Gary Malcolm with. unusually. A large number of the books are MBA notes.

his forum is called Ask Zig!!.zigziglar. A bit like Zigzagging all the way to success! Summary of Free Resources:  newsletter  self-talk card  performance planner  free download of Zig‟s “Biscuits. What sets him apart from the rest is that he knows how to stand out. Click. much like many of the others in this book. and all you‟ve got going for you is you. and every day there is a new Zig Quote of the Day. including a self-talk card and a performance planner. Site Home Address: http://www. Zig Ziglar It’s About Being Better The reason I included Zig Ziglar‟s website in this book isn‟t because I liked the idea of an entry under “Z” but because I liked the idea of how one man can turn himself into a brand. Zig Ziglar is a motivational speaker and trainer. There are a few great free offerings to be found as well. then you can‟t do much better than copy Zig. You don‟t easily forget the name or the clever way in which he uses the name as a brand. his short training courses are called Ziggets.managetrainlearn.. For example. Fleas and Pump Handles” when you sign up for the www. But if you want to find out how to turn yourself into a distinctive brand. Learn! 2010 Page 106 of 107 Get the MTL Experience! .com Email Address: info@zigziglar.Manage. www. Learn! 2010 Thank you for reading and using this book. visit our website at http://www. Click. subscribe to our weekly Here you can learn about the 20 skills you’ll need for success in the 21st Page 107 of 107 Get the MTL Experience! . enter our prize quiz. and much more.managetrainlearn.managetrainlearn. For more digital publications on management and personal development. This is learning like you always dreamed it could be. visit http:/ww. get instant downloads of FREE products. get your surprise bonus gift. For a very special learning experience.

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