Manage, Click, Learn!


Manage, Click, Learn! 2010
Your indispensable guide to this year’s 100 best learning sites on the Net

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Get the MTL Experience!

Manage, Click, Learn! 2010

This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is published with the understanding that the author and the publisher are not engaged in rendering legal, accounting, or other professional advice. If legal advice or other professional assistance is required, the services of a competent professional should be sought. Eric Garner, KSA Training Ltd, individually or corporately, does not accept any responsibility for any liabilities resulting from the actions of any parties involved. You may distribute this e-book freely as long as nothing in it is changed. You may not charge for this e-book.

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Get the MTL Experience!

Manage, Click, Learn! 2010

Introduction Hi! The idea behind this ebook is to give you a quick and easy entry to the wealth of FREE business learning material that‟s available in the year 2010 on this amazing phenomenon we call the Internet. I‟ve selected what I consider to be the best 100 sites on the Internet today for management and personal development, based on one simple criterion: the quality and quantity of FREE material they offer. The material you‟ll discover ranges from something as simple as a personality questionnaire, to something as detailed as a 383page book -full of ideas and advice. If you‟re a manager, trainer, or learner, and you‟re interested in developing your own skills, or those of your team, this book is like falling headfirst into an Aladdin‟s cave. At a rough count, I reckon there‟s over 1000 hours of training and development here. All waiting for you to explore and use. And the great thing is, it‟s all FREE! Of course, my problem has been not on what to include (that was relatively easy) but what to leave out. So, here‟s how you can help. If you know of a great management, training, or learning site that I‟ve missed out, just email me and let me know at my address below. Who knows, together we could produce a 1000-resource book. Now that would be something! Best wishes and good reading, Eric Garner ManageTrainLearn Page 3 of 107 Get the MTL Experience!

Executive Planet 38 Ezine Articles 39 Fast Company 40 Fenman 41 First Steps Training 42 Games2Train 43 www. Basic Learning Systems Inc 17 12. 33 28. Learn! 2010 Table of Contents Introduction 3 Table of Contents 4 Page 4 of 107 Get the MTL Experience! . 12Manage 8 3. Customer Service Training 29 24. Accel-Team 11 6. 20 15. Be a Better Manager 16 18. All Business 14 9. 33. Customer Service Manager 28 23. 17. 34. 24 19. Aimm Consulting 13 8. Accelerated Learning 10 5. Business Simplification Changing Minds 25 Citehr 26 Coaching2grow 27 22. Action Leadership 12 7. 36. Click. 29. 20. 26. 30. 18 Better Workplace Now 13. Big Dog and Little Dog's Bowl of Biscuits 19 14. 16. Anecdotage 15 10. 1000Ventures 7 2. 37. 35.managetrainlearn. Executive Coaching Studio 37 32.Manage. Discovery Health Channel 30 25. DWM Beancounter 31 Easy Training 32 Empowering Messages Entrepreneur 34 Evan Carmichael 35 Everyone Negotiates 36 11. A Better Workplace 9 4. Body Language Expert Brain Connection 21 Business Balls 22 Business Marketing 23 31. 21. 27.

48. Leadership Now 51 Leadership Tools 52 Leader-Values 53 Lessons in Lifemanship Management Help 55 Manager Wise 56 ManageTrainLearn 57 Marshall House 58 Mind Power System 59 Mind Tools 60 MIT OpenCourseware 61 mp3motivators 62 57. 68. 64 59. 47. 72. 74. 77. 51. 78. 79. 61. Institute of Silly and Meaningless Sayings 50 45. 56. Negotiation Enterprises Negotiator Magazine 65 New Conversations 66 Office Diversions 67 Patricia Fripp 68 People Alchemy 69 Penn State Psychology Personal Development Philip Humbert 72 Positive Club 73 Presentation Helper 74 Proven Models 75 Robin Sharma 76 Roger Dawson 77 Ron Kaufman 78 Salad Ltd 79 Silicon Beach Training 80 Skills Converged 81 Stressbusting 82 Success. Human Resources About… 49 44. 53. 70. 39. 45 40. 60.managetrainlearn. 54 49.Manage. My Name Is Scott Human Links 48 58. 69. 64. 67. Learn! 2010 38. 54. 55. 76. 41. 47 42. 63. 71. 62. 46. 52. 70 Page 5 of 107 . 75. National School Board Association 63 83 Self Growth 84 Targeted Learning 85 Get the MTL Experience! 43. 73. 71 66. 50. Click. Get More Done 44 Harvard Business School Harvey Mackay 46 Hello.

86.managetrainlearn. 92. 97. 96.Manage. 92 87. 90. Vark Learning Styles 101 Wilderdom 102 Workforce Online 103 Work Worries 104 Xage Consultancy 105 Zig Ziglar 106 www. Test Café 86 The Change Agent 87 The Leadership Hub 88 83. Click. The Logic of Success 90 The Manager 91 The Workplace Doctors Thiagi 93 Thinking Managers 94 Tickled By Life 95 Tom Antion 96 Tom Peters 97 Trainerbubble 98 Trans4Mind 99 94. 100. Page 6 of 107 Get the MTL Experience! . 81. 89. 91. 82. 93. Learn! 2010 80. The Improvement Encyclopedia 89 84. Value-Based Management 100 95. 99. 85. 98.

And lots of fascinating original stuff too. The first impression you get of each site is the bright primary colours of the different models and the huge amount of fascinating information packed and www. Learn! 2010 Email Address: Page 7 of 107 Get the MTL Experience! . It links to two of his other sites at www. connections and advice Site Home Address: http://www.success360. Everything. there‟s so much that it‟s the sort of site you reserve for a rainy Sunday afternoon when there‟s not much else to do. In I was particularly attracted to models called “The Jazz of Innovation” and “The Tao of Business Success”. It‟s sure to brighten up your day. Click.managetrainlearn. Don‟t ask me what‟s here because the answer is.1000advices. Brilliant! Summary of Free Resources:  Colourful and original models of management  Series of colourful hyper-slides  Original ideas. It reminded me of an interactive mind map. 1000Ventures New Wonder of the World What a great way to start this compilation! This site is the brainchild of Vadim Kotelnikov who describes his Ten3 Business E-Coaching site as “the world‟s number 1 inspirational business e-coaching resource”.Manage.

I thought it was because you can translate any page into any one of 12 languages (including Arabic. Site Home Address: http://www. 12Manage Rigour and Relevance I ferreted about on this site for quite a while trying to work out why it was called “12Manage”. Only after more wandering around did I realize that in fact it‟s due to the 12 hubs around which the site is Email Address: info@12manage. It‟s like an internet in an internet just for managers. Since you can add your own entries to the Page 8 of 107 Get the MTL Experience! . This site is a formidable www. Click. At its core is an A to Z dictionary of management methods.Manage. Chinese. and Korean). Japanese. These hubs are 12 management disciplines ranging from change through human resources and leadership to supply change and quality.12manage.managetrainlearn. models and theory. there‟s also a management news section giving links to all the latest management gossip. Summary of Free Resources:  an A to Z dictionary of 1500 management terms  forum  news links. Learn! 2010 2. When I last looked there were over 1500 easy-to-access entries. the chances are the number is much higher by now. In addition to the dictionary. and a forum. At first. a list of courses being run (to which you can add your own).

senseless acts of immaturity (eg “Skip rather than walk”). Who said that work should be too serious anyway? Summary of Free Resources:  forum on workplace issues  e-letters and archive  huge selection of articles  self-evaluations  laugh-at-work features (add dontsayit. and “Measuring the Mirth”.html. and Ways not to describe your boss (eg “The elevator is on the ground floor and he‟s pushing the down button”). “Nature‟s Leadership Lessons”.com www. Learn! 2010 3.managetrainlearn. Click. and tools sections.html. tips.html to the site address)  massive list of resource references.abetterworkplace.Manage. But what makes me pop back to this site regularly is its irreverent series of Laugh At Work features. or Email: info@abetterworkplace. Daniel lists the things you shouldn‟t say at work. colourful. and dysfirmations. A Better Workplace Making Workplaces Work Better I love this website which is the brainchild of Daniel Robin. Site Home Address: http://www. Page 9 of 107 Get the MTL Experience! . (my pick of which is the phrase: “That is so not going to happen”). there‟s a 13-part series on leadership with sections such as “Knowing when to get out of the way”. but it is full of great content for anyone interested in making their workplace a better place. It‟s not fancy. Then there are toolkit. Where to start? Well.

and Naturalistic). I know that I am linguistic and so was curious to see whether the test would come out right. Email Address: als@acceleratedlearning. Intra-personal. Accelerated Learning Free Learning Styles Test This is a lovely site. It did! Summary of Free Resources:  learning style profile. Learn! 2010 4. Mathematical. Click. Visual. (Linguistic. There are 35 questions in the test which is very well-designed and shows the effect of your answers as you proceed. Site Home Address: http://www.Manage. It‟ll introduce you to the concept of Accelerated Learning for both adults and children and offers a free Personal Learning Style test based on the theory of Howard Gardner that each of us has one of 8 Page 10 of 107 Get the MTL Experience! . Inter-personal. Bodily. eg “I keep a personal diary” and “I am a good talker with a well-developed vocabulary”. The questions are all www.

com Email Address: www. (For example. Page 11 of 107 Get the MTL Experience! . One thing that‟s a bit different here is a set of Checklists. productivity and team development  excellent and well-illustrated modules on teambuilding and motivation. and Interpersonal relations. Accel-Team Advancing Employee Productivity There are some nice features on this site. Summary of Free Resources:  pdf articles on coaching. Learn! 2010 5. Machine utilization.Manage. did you know that the base of this huge structure is only 7 inches from being a perfect square?).accel-team. and employee development. They include Time utilization. Site Home Address: http://www.managetrainlearn. motivation. Then there are detailed features on teambuilding. Click. There‟s a history of employee productivity that will take you all the way back to the Pyramids. plus some well-presented explanations of time management. and coaching. Space utilization.

He goes on. unlike management which involves simply the care and feeding of the organisational elephant. Brent Filson does it and this is his website where you‟ll find his collection of management and leadership articles. Learn! 2010 6. skills. Page 12 of 107 Get the MTL Experience! . Yes. see every leadership challenge as a way of having people increase their knowledge. And that‟s why I think I like Brent Filson.Manage. I‟d willingly jump through hoops if he asked me. tenacity. Click. Action Leadership Brent Filson’s Leadership System It‟s funny how some management writers just do it for you while others don‟ Email Address: brent@actionleadership.actionleadership. And to cultivate that perspective you need kindness. Here Brent makes the point that. It could be because he always seems to come up with a refreshingly new angle that just makes me think “but of course…” Take his article “Elephants Can Jump” for www.” I like the concept that management trainers and management training should be kind.managetrainlearn. leadership makes the elephant jump. Site Home Address: http://www. For me. “From now on. Summary of Free Resources:  insightful leadership articles. and leadership abilities. I‟m not too sure exactly why I like his writing.

Then you score Email Address: webmaster@aimmconsult. and Conveying Page 13 of 107 Get the MTL Experience! . Summary of Free Resources:  personal flexibility skills test  situational judgment tests  articles  quotes  newsletter. You‟re offered some examples of “always doing” www. Learn! 2010 7. Motivation. Aimm Consulting Performance Based Assessment Questionnaire One of the most attractive features of many management and personal development websites is the chance to assess your skills. The website of Aimm Consulting gives you the chance to find out how good you are at influencing and leading.Manage. Click. which are great starting points for further self-development. Site Home Address: http://www. There are 14 questions covering areas like “I explore with others different ways to accomplish goals”. I took the test and was honest (I really was!) and this is how I scored: good at conveying credibility but improvement could be made in all other areas.aimmconsult. or “rarely doing” this.managetrainlearn. The final score will give you a feedback on areas such as Delegation.

This led me to a number of articles from which I chose Empowerment in the Context of Organisational Change. Isn‟t the web amazing? Summary of Free Resources:  blogs  tip of the day  database of business periodicals. Learn! 2010 8. One that particularly caught my eye was a search directory of over 700 business publications containing over one million (yep. There‟s everything you could possibly need to help you run an efficient business. but there is a huge amount of free material.allbusiness. blogs. Of course.Manage. I couldn‟t resist it so I looked up at random a leadership publication and chose Journal of Leadership and Organisation. And there are special campaigns such as the one I followed called “6 for 06” where six businesses are followed for a period of six Page 14 of 107 Get the MTL Experience! .managetrainlearn. many of the products on the site are only available through purchase. One in a million. Click. And sure enough there it was. There are news Email Address: info@allbusiness. including employment and HR and business plans. All Business Champions of Small Business This is an amazing site for anyone running a small business. Site Home Address: http://www. There‟s advice on managing every aspect of your business. guides and tips. that‟s one million!) articles.

Manage. perhaps more than you‟ll ever need to get to grips with.anecdotage. name or Page 15 of 107 Get the MTL Experience! .com www. or just to entertain friends at the pub.managetrainlearn. illustrate a learning point. Click. and amusing stories. Email Address: editor@anecdotage. the database came up with 493 stories. partly on the basis that the Japanese word for “poo” (unko) is an anagram of the word for “luck” (koun). there‟s a useful search button that allows you to fine-tune your search according to a category. It‟s absolutely crammed with anecdotes. Now. Site Home Address: http://www. Anecdotage Famous People. Funny Stories If you‟re looking for an amusing story to add to a presentation. Koji Fujii who in 2003 marketed little pieces of gold-plated excrement as lucky charms. then this is the place to visit. He sold over 2 million. aphorisms. How about this one pulled out at random? It‟s about Japanese businessman. When I keyed in “Business”. Learn! 2010 9. tell that down the pub and see if they believe you! Summary of Free Resources:  a huge resource of anecdotes including business stories.

showing how learning a skill related to levels of performance. the checklists from the spinning wheel all link to the relevant National UK Occupational Standard. Lastly. If you register and log in. Be a Better Manager Solve Problems. It has 15 questions and delivers immediate feedback. Email Address: info@beabettermanager.Manage. Summary of Free Resources:  Checklists on best practice  Good links  Management questionnaire Site Home Address: http://www. Achieve Results The first thing you see on the Be a Better Manager website is a spinning wheel that breaks management into 6 key areas. Learn! 2010 10. and Financial Resources. Click. Processes.beabettermanager. These are: Strategy. Seize Opportunities. Click on a link and you get a diagram with individual lists of do‟s and don‟ts. It provides a list of industry sectors with links to their Skills Council. Physical Resources. In the same way. This website is particularly useful for managers in the UK. Click on any of these and you get a selection of links. there‟s an online questionnaire to find out what your strengths and weaknesses as a manager are. There are also links to local resources around the UK. People.managetrainlearn. you can build your own personal collection of Page 16 of 107 Get the MTL Experience! .com www.

The test is designed to measure your English reading speed which for most people is slightly less than 200 words per minute. Click. it doesn‟t exactly test your comprehension. Do You Know Your Reading Speed? If you want to find out how quick you read. a business communications company run by Gloria Pincu. Of course.htm to the site address)  weekly business writing tips. Learn! 2010 Basic Learning Systems Inc 11. Note where you got to. then spare a minute or two for this easy test from Basic Learning Systems Inc. but who‟s counting? Summary of Free Resources:  reading test (add /bls/ Page 17 of 107 Get the MTL Experience! . and hey presto.Manage.managetrainlearn. Site Home Address: http://www. you‟ll find out your reading Email Address: gloria@basic-learning. I made it to www.basic-learning. For the record. All you do is click a start button when you begin to read a passage and then after 20 seconds a pop-up box stops you.

managetrainlearn. Imagine the innovative power of such an organization.betterworkplacenow. to compete. I‟ll let him take up the story:” Imagine a workplace where everyone is fully engaged.Manage. Imagine its ability to attract and retain talent. “value-added”. This is a card of 25 squares on which is printed a buzzword eg “empower”. Where people eagerly use their brainpower. just imagine! One of the fun ideas on this site is Tom‟s set of free buzzword Bingo cards. Site Home Address: http://www. Better Workplace Now Free Buzzword Bingo Tom Terez is a man with a mission and this is his website. Click. Imagine its passion for serving customers.” Yea. Learn! 2010 12. You simply take this card to your next meeting and see if you can mark 5 buzzwords in a Page 18 of 107 Get the MTL Experience! . Imagine the sense of mission and spirit of fun. Where teamwork comes www. Where kindness rules. Tom‟s aim is to create better workplaces.html to site address)  difficult dozen help zone  instant feedback report  awful bosses hall of fame  article reprint centre. Just be sure you know what reaction you‟ll get if you suddenly interrupt the chairman‟s speech with cries of “Bingo!” Summary of Free Resources:  buzzword bingo (add /bingo/index. to Email Address: webmail@tomterez. “envision”.

managetrainlearn. Summary of Free Resources:  a massive resource on performance. It‟s a massive resource and a lot of it is original. It‟s the best around. and performance management. the art and science of leadership. But the one feature I remember from years ago when I first came across this site. The History of Training Don Clark is the mastermind behind this formidable resource on everything to do with training and Page 19 of 107 Get the MTL Experience! . Click. You‟ll take a journey from Lao Tzu‟s Ancient China via Plato and Socrates in Ancient Greece through medieval guilds to Email Address: donclark@nwlink. the learning process. It‟s still as good as ever. By the way. in case you‟re wondering about that title.Manage. leadership and knowledge. learning. Learn! 2010 Big Dog and Little Dog's Bowl of Biscuits 13. Amongst the goodies are: current training news. is The History of Training. Site Home Address: http://www. Don has a big German shepherd dog and a smaller companion. and still look at. definitions of learning www.nwlink.

uk Email Address: janem@bodylanguageexpert. Parenting Advice. and how to convey sincerity and warmth with my face and I learnt how to use my body language at job interviews.managetrainlearn. Summary of Free Resources:  Articles on all aspects of body language Site Home Address: http://www. Gender Differences. Personal Interaction. Practical Applications. why mobile phone shop staff don‟t use desks. Cue: open smile. The Basics. and friendly gesture. Learn! 2010 14. There are 7 topic areas: Ask Our Experts. in one tour of this site.Manage. and The Business World. Click. Body Language Expert Understanding Body Language and the Signals BodyLanguageExpert contains over 60 articles written by experts who continually update and add new content. Page 20 of 107 Get the MTL Experience! . relaxed stance.bodylanguageexpert.

Sound Sequence or Dunk Tank. the thing that always draws me back to this site is its collection of Brain Teasers.managetrainlearn. Click. Site Home Address: http://brainconnection. brain games. Learn! 2010 15. You can play Bumper www. such as why you conceive a word in one part of your brain and utter it from another. There‟s a weekly brain bender to test your knowledge (which I got wrong!). to be honest. illusions.positscience. quiz. Then you can view nicely-designed animations which uncover what goes on in your brain. brain teasers. and a set of 29 images that dissect the brain as if you were there with a scalpel! But. Brain Connection Brain Buzz This is a fabulous site on everything to do with the Email Address: Page 21 of 107 Get the MTL Experience! . A to Z glossary  animations  free half hour online course. You‟ll learn curious facts such as why we have to scratch an itch and why phone numbers in America are 7 digits long. It‟s like a couple of hours doing press-ups down the brain gym! Summary of Free Resources:  articles.Manage. a series of articles on things like how we remember and why we forget (I now know exactly where a new face is stored in my head).

exercises and icebreakers  motivational and amusing posters  file tools and materials  puzzles. explaining how to read personality from your handwriting. Where Alan got the time from to produce all this beats me. and Aesop‟s Page 22 of 107 Get the MTL Experience! . It even has a graphology test. Shall I go on? I‟ve barely scratched the surface. Learn! 2010 16. Click. induction training checklists. So just go and enjoy it! Summary of Free Resources:  teambuilding activities. a glossary of training terms. this is all free. appraisal forms. It‟s absolutely huge and covers everything you could ever need on training. the tree swing cartoons. Business Balls Great Balls of Fire This is Alan Chapman‟s mega site. and not so familiar. It has all the familiar. multiple intelligence tests  training models  and much more too numerous to mention. feedback forms.businessballs. There‟s a fun test that Alan calls “Big Boys Test” where you have to insert the names of cars into a www. Email Address: ac@alanchapman. management and business. And templates of resignation letters. models like those from Maslow.Manage. Site Home Address: http://www. time management planners. McGregor and McLelland. But while others charge for a fraction of what‟s here.

Call www. and Transportation. Site Home Address: http://www. It comes from Business Training Media who offer onsite courses and a big catalogue of training materials. Corporate Meetings and Email Address: info@business-marketing. Learn! 2010 Page 23 of 107 Get the MTL Experience! . Government. A specific area like the Internet offers 33 different publications ranging from Application Development Trends to eWeek and HP World Magazine. The free professional trade magazines on offer include: Human Resource Executive.Manage. Business Marketing Free Magazine Subscriptions Here‟s a free offer of trade magazines in both professional subject areas like Human Resources and Sales and Marketing. Internet.managetrainlearn. and The Deal. as well as in categories such as Take them while they‟re on offer! Summary of Free Resources:  free video previews  newsletter tips  free magazine subscriptions  management articles. Presentations. Click.

Business Simplification Simple Really This is Australian David Brewster‟s site devoted to ways of simplifying” When you register here you get a free toolkit including a meeting www. Yet there is one hidden area of cost which has rarely been addressed: Page 24 of 107 Get the MTL Experience! .com. The only way to deal with it is to focus more effort on simplicity. Learn! 2010 18. Click. Site Home Address: http://www.Manage. a Make It Simple poster. a busy manager‟s complexity audit.managetrainlearn. This is what David says: “Cost reduction has been a central focus in most businesses for many years now. Complexity imposes its price on organizations as a whole and on each individual within them: managers and staff and even customers. and a set of paperclip templates to keep the campaign fresh in your Email Address: enquire@businesssimplification. Summary of Free Resources:  E-book called “Success with Simplicity”  toolkit of materials  monthly e-zine.

quality toolbook. an engineer who needs to connect theory to practice. creating minds.Manage. and explanations. Learn! 2010 19. Click. principles. Changing Minds How We Change What Others Think. The sites include: changing minds.changingminds. David. second. David Straker. Feel and Do I am full of admiration for the author of this site. No need to apologise. Well done! Summary of Free Resources:  forum  blog (with nice references to his family and friends)  huge collection of Page 25 of 107 Get the MTL Experience! www. David apologises that his creations are done in his spare time. Site Home Address: http://www. and thirdly a teacher who loves to pass on the aha‟s of what he knows. He‟s compiled a huge resource of interconnected websites covering the whole gamut of learning models and theories. he is first a learning junkie. Believe. improvement encyclopaedia. Email Address: contactus@changingminds. and business articles. hooked on the thrill of discovery. You‟re what the web‟s all about. They probably account for over 3500 web pages of industrialstrength knowledge. In David‟s own words.

The network now has hundreds of thousands of members from India where it is based to every corner of the world. General. use it well!” Summary of Free Resources:  massive network of management. and Jobs. ideas and www. Operations. When I last looked there were over 50.Manage. Each is a goldmine of information. One of the beauties of the network is that it allows exchanges of real-world business situations rather than just straight theory. Legal. As Sidhartha says.citehr. Learn! 2010 Page 26 of 107 Get the MTL Experience! . HR. Click.000 downloadable resources. Site Home Address: Email Address: info@citehr. “everything is available to everyone at no charge. It‟s the brainchild of Sidhartha Roy who founded the network back in May 2004 with the sole mission of helping improve organisational business management. Citehr Improving Organisations The CiteMan network is one of my favourite resources. and Sales/Marketing. There are 7 networks – Finance.

Manage. One exercise you can do on your computer screen is to identify your top 10 personal strengths from a long Page 27 of 107 Get the MTL Experience! .coaching2grow. Email Address: info@coaching2grow. As you work your way through the topics. and Influencing a tough boss. you can make notes on your thoughts and plans in a Personal Growth Workbook. You can use it as a standalone coaching tool or as a supplement to working with a live coach. Why employ a coach when you can do it all yourself? Summary of Free Resources:  Personal growth workbook  Strengths inventory  18 sets of quizzes Site Home Address: www. Working with difficult colleagues.managetrainlearn. Coaching2Grow covers most of the topics and issues that managers discuss with coaches including: Leading others. Managing yourself better. They range from Feedback to Musts and Shoulds and Enemy No 1. There are also 18 self-assessment quizzes to assess your own performance and suggest areas for change. Learn! 2010 21. Coaching2grow Online Executive Coaching for Managers Coaching2Grow is an online coaching resource for managers.

articles and resources to help improve customer service worldwide!” It‟s an e-magazine for Customer Service Professionals. Surveys. Summary of Free Resources:  Magazine subscriptions  Articles on customer service  Service topics Site Home Address: www. There are tons of great information on this site. I learned that the average European consumer spends 2 hours 3 minutes a week dealing with customer services. that people in Poland are the most satisfied with customer service. and Scorecards. Customer Service Manager Are You Being Served? Customer Service Manager describes itself as “the web‟s leading community for customer service professionals – bringing you news. such as Customer Service Job Descriptions. In a short visit. Tests. Learn! 2010 22. Click. There‟s one of the biggest lists of customer service articles I‟ve seen.managetrainlearn. What else? Well. And a series of useful aids. Email Address: Page 28 of 107 Get the MTL Experience! .Manage. there‟s a great free magazine and technical document subscription service with 16 products offered. and that lengthy waiting times are still the top frustration of customers.

On the link below. and “From Curt to Courteous”. Customer Service Training Deliver Today. “Five Forbidden Phrases”. See Results Tomorrow This is the Telephone Doctor or Customer Service Training www. Summary of Free Resources:  newsletter  video previews.managetrainlearn.Manage. perhaps? No. and expertly presented by Nancy Email Address: info@telephonedoctor. it‟s a smashing site run by Nancy Friedman. seriously. Amongst my favourites are: “Exploring the Rudeness Matrix”. Click. to the point. Learn! 2010 23. Where you come when you‟re sick of customers. who‟s put together a library of video programmes on customer service. They‟re all hard-hitting. you‟ll find 16 free previews of the Page 29 of 107 Get the MTL Experience! .servicetraining. Site Home Address: http://www.

(They‟re all taken from the Queendom site. so if you want more of the same. Discovery Health Channel A Test of Your Communications Skills If you‟re into self-assessments. you can succeed no matter what”. ranging from Your Anger www.managetrainlearn. Site Home Address: http://health. "A locus of control orientation is a belief about whether the outcomes of our actions are contingent on what we do (internal control orientation) or on events outside our personal control (external control orientation). disagree. Now off you go! Summary of Free Resources:  free personality tests. You can get 31 free Basic Personality tests on this site." There are 10 statements with which you strongly Learn! 2010 24.discovery. pop over there). Procrastination and Type “A” Personality tests. here‟s a true feast. Click. Page 30 of 107 Get the MTL Experience! . The preamble explains: This test assesses your locus of control orientation and your attribution style. the Locus of Control and Arbitration test. The first statement is: “Heredity determines most of a person‟s personality” and the last one is: “If you set realistic goals. Here‟s an example of what you‟ll face in one of the set. partially agree/disagree.html Email Address: info@discovery. through Communications Skills. to Perfectionism. or strongly agree.

Lazy8 Ledger. so a good free course on all things accounting is right up my Page 31 of 107 Get the MTL Experience! . All this should put you in your accountant‟s good books! Summary of Free Resources:  free bookkeeping course  links to free financial www.dwmbeancounter. There‟s another great free service that Dave offers: links to free business software. Site Home Address: http://www. There are 7 lessons in the Email Address: info@dwmbeancounter. and Merchandise Inventory) as a guest and get the first lessons free. Checkmate Plus.Manage. The General Ledger and Journals. Acemoney Lite. DWM Beancounter We Count While You Manage I‟m a bit of a duffer where accounts are concerned (thank goodness for a good accountant!). Dave Marshall‟s Bookkeeping course fits the bill nicely. Onestep Accounting. covering stuff like Debits and Credits. Learn! 2010 25. Big E-Z‟s free trial version. Payroll. You‟ll find links to the Open Office suite of programmes. As well as viewing this free course. I don‟t feel I‟m being talked down to and there‟s no jargon. you can also sign up for Dave‟s other courses (eg Special Journals. and Financial Statements. He has a nice friendly. Click. and many more. reassuring and conversational style.

managetrainlearn. (check out the almost imperceptible presentation techniques that are used). Click. It‟s an astonishing testimony to an inspiring leader. Site Home Address: http://www. it‟s a great template for a superb presentation. (Lavenson was president and chief executive of the prestigious Plaza Hotel in New York). It works on many levels. And just hope that you have a leader who can similarly rise to the occasion next time he or she is in front of a microphone! Summary of Free Resources:  articles  customer service presentation Page 32 of 107 Get the MTL Experience! .com Email Address: info@easytraining. And You Think Strawberries Are For Eating! Most management speeches tend to fall into two types: the formal ritual. or the procedural. as in the annual statement to the board. Prepare then to be captivated by a wonderful presentation from James Lavenson to the American Marketing Association that fits neither of these categories. as in the awards presentation or retirement bash. (You guessed: I like it!) Just read it. Learn! 2010 Easy Training 26.easytraining. and it‟s a unique learning experience. It‟ll have you smiling to yourself one minute and nodding in agreement the next.

Free Empowerment Chats This is an uplifting site that should put you in a good mood.managetrainlearn. There are empowering stories. Now. Lisa Jimenez on “The Power of Conquering Your Fear” and Greg Reid on “The Power of Now”. It‟s all about empowerment (aka positivity).com www. You‟ll be able to listen to Jack Canfield on “The Power of Studying Success”. if that doesn‟t brighten your day. Site Home Address: http://www.empoweringmessages. Learn! 2010 Empowering Messages 27. a huge collection of positive news stories. Email Address: zev@empoweringmessages. there‟s no hope for you! Summary of Free Resources:  audio messages. But what is a bit special about this site is the collection of 83 empowering audio messages from some of the top positivity speakers in the USA. and some really inspiring Page 33 of 107 Get the MTL Experience! .Manage. cartoons.

Click. Entrepreneur Make It Big In Business The Entrepreneur website is the shop window for the Entrepreneur magazine which is an American magazine sold off line from most bookstalls and Page 34 of 107 Get the MTL Experience! .managetrainlearn. from home-based businesses to franchises. There are ideas galore on what kind of business to make money in. And there‟s a hand-holding guide to managing and growing your business. Learn! 2010 28. and magazine. it‟s aimed at start-up and home-based businesses and if it‟s advice you‟re after. Site Home Address: http://www.Manage. there‟s everything you could possibly need to know on starting a business. As if all that weren‟t www. For a start. As the title Email Address: feedback@entrepreneur. features. from raising money to taking time off. there‟s heaps of it here. there‟s an A to Z encyclopaedia of small business terms. Now all you have to do is count your first million! Summary of Free Resources:  newsletters  business tools  calculators  an A to Z of small business terms  topics. from finding an attorney to engaging new staff.

com www. articles. These include videos. and advice. there were 348 items. eg Partner Questionnaire  Tools and guides  Entrepreneur advice  Free downloads. He succeeded at the early age of 19 with his own software company and now his passion is to pass his secrets on to others. Evan Carmichael Motivation and Strategies for Entrepreneurs If you‟re an entrepreneur looking for help. Page 35 of 107 Get the MTL Experience! . and a page of unique resources supplied by contributing experts. this is the site for you. bios of famous entrepreneurs. Evan Carmichael is a Toronto-based entrepreneur who has his own communications group. Site Home Address: Email Address: info@evancarmichael. At the start of the year. Learn! 2010 29.evancarmichael. advice.managetrainlearn. Summary of Free Resources:  Videos on famous entrepreneurs eg Steve Jobs  Blog network  Template downloads. including Creating a Mission Statement to Maslow for Entrepreneurs to Start Up Capital Strategies. On this site. training.Manage. you‟ll find a treasure-trove of resources for entrepreneurs.

Site Home Address: http://www. would forget “YIKES You‟ve Got to be Kidding” which is about expressing surprise to your opponent. for Page 36 of 107 Get the MTL Experience! .managetrainlearn. Click.You’ve Got To Be Kidding This is Peter Barron Starks‟ site. Summary of Free Resources:  articles. It‟s not hard to see Email Address: info@pbsconsulting.Manage. There are lots of free resources here on negotiating.everyonenegotiates. and incisive articles. which he calls: “your premier resource for sharpening your negotiating skills”. I‟ll eat my hat. If these gambits don‟t turn you into a powerful www. They‟ll catch your attention too because they‟re very much to the point and memorable. newsletters and collection of negotiation gambits  negotiating style self-assessment. or “Appealing to Mother Teresa” which is a cunning message for help that only a hard-hearted person could refuse. Who. But what caught my eye was his list of over 60 short sharp negotiating gambits. a monthly newsletter. Learn! 2010 30. Everyone Negotiates YIKES . including a test of your negotiating style.

After the first part which is an Introduction. friendly style are easy to read and easy to absorb. newsletter  email course for executives. Site Home Address: Email Address: sean@executivecoachingstudio. Beats those long journeys to training courses! Summary of Free Resources:  articles. you get “Making Things Happen”. followed by “Understanding Others” and ending up with “Seeking Good Counsel”. then “Great Communication Skills are Part of the Top Executive‟s Armoury”.com Page 37 of 107 Get the MTL Experience! .com www. Click.Manage.managetrainlearn. One of the free goodies on offer is a 5part email course called “The Top 5 Secrets of the Most Successful Executives”. The 5 parts arrive in succession in your email box and because of Sean‟s laid-back. Learn! 2010 31. Executive Coaching Studio Free E-Course for Executives This is an executive coaching website run by Sean McPheat.executivecoachingstudio.

Manage. Page 38 of 107 Get the MTL Experience! . and etiquette. For each country. entertaining. Summary of Free Resources:  Details of how to communicate in 49 different countries from Argentina to Yemen. and hotel booking. Its main feature is a guide to business culture when negotiating in 49 different countries. making www. this site is an essential companion to your airline tickets. culture. Site Home Address: Email Address: info@executiveplanet. Click. Plus for each country. and conversational do‟s and don‟ts. Learn! 2010 32. how to address people. The site works like a wiki.managetrainlearn. meaning you can register and update articles. you get advice on: negotiating tactics. you‟ll get advice from an expert along with facts about laws. what to wear. Executive Planet Cross-cultural Training If you do business around the world.

and Top 10 Tips. Site Home Address: http://www. and Creativity.000 authors (also probably growing all the time).com Page 39 of 107 Get the MTL Experience! .Manage. It reviews everything that it archives which means you‟ll get only good stuff. See you in a couple of hours‟ time! Summary of Free Resources:  massive article directory. Time Management. Here are a couple of statistics. the best article directory by far is Ezine Articles.ezinearticles. It has over 100. you‟ll find Leadership. Ezine Articles Ezine Articles for Authors I had to include an article directory in this compilation simply because of the huge amount of material you‟ll find on any one of these sites. The list just goes on and on. And over www. I‟ve spent many a valuable hour or two here and come away with ideas that would make my head burst. Change Management. Negotiation. Motivation. run by Christopher Knight. In the business section. there are all the categories you could wish for if you are looking to extend or update your knowledge. This site is mind-bogglingly massive.000 articles (and probably growing all the time). Coaching. For me. including: Customer Email Address: info@ezinearticles. Presentation. In the Self-Improvement section. What makes Ezine Articles the best of a big bunch is that it doesn‟t just allow anyone to stick any article on its site. Learn! 2010 33. Teambuilding. Communication. Click. Goal Setting.

Learn! 2010 34. The one I like most is Fast Take.fastcompany. of course. there‟s the Fast 50 which are 50 portraits of businesses that are writing the history of the future. you can subscribe to some very useful newsletters. Summary of Free Resources:  newsletters  tools you can use  the corporate shrink agony aunt  portraits of the future  slide shows. All in all. But that‟s nowhere near all they do. Fast Company is a monthly business print magazine that you can subscribe to. Essentially. a fast feast. and a series of slide shows which includes: Six Jobs That Won‟t Exist in 2016 (I‟m OK. Email Address: pr@fastcompany. Then. a directory of businesses in your area (States only unfortunately). Fast Company How Smart People Work Fast Company is one of the original business information websites. I first came across it many years ago when the Internet was still relatively small and it‟s nice to report that it‟s still going strong. For those of us too busy to spend every day surfing. Site Home Address: http://www. You can also browse their massive archive of past copies. mine‟s not there) and Top 10 Bosses From Hell. But on the site you can see the current edition for free and read selected articles. which is a weekly roundup from the Web. For a Page 40 of 107 Get the MTL Experience! .com www.

uk Email Address: service@fenman. you‟d have a huge library of valuable material. an Induction Toolkit. Learn! 2010 35. Site Home Address: How to run an Assessment Centre. I clicked on just one of their 25 categories.managetrainlearn. Fenman! Summary of Free Resources:  huge range of training products with many free samples. called Danger – Talent Zombies! Thank you. Fenman Your One-Stop Shop For All Your Training Needs Fenman is a UK company with a long and successful record of creating training resources for management and personal www. They are now a formidable presence on the Web. There‟s so much information that if you downloaded everything that‟s available. The beauty of this site is that you can access all Fenman‟s offline products and at the same time instantly download free samples. As a result I had free access to over 70 pages of really excellent material including an exercise on Tackling Selection and Induction. As an example. and an exercise on identifying employees with talent.fenman. That took me to a page with 8 big products of which I was able to download samples from 4. Click. this is what I Page 41 of 107 Get the MTL Experience! . Recruitment.Manage.

managetrainlearn. First Steps Training Put Life Back Into Your Employees I‟m a sucker for new team games and I‟ve included this site because many of the free activities listed here I‟d never come across before. Just pop on over and try them for yourself. Site Home Address: http://www. First Steps Training also provides a (paid) service where they will email you an exercise within 3 days to suit any specification you give Email Address: rbenson@firststepstraining. For example.firststepstraining.Manage. Summary of Free Resources:  team games  performance builders webcasts  free training activities  team effectiveness questionnaire. Incidentally. Click. how about “The Great Mississippi Lizard Egg” or “Moonball” or “Wampum” ? Even the names are Page 42 of 107 Get the MTL Experience! . Learn! 2010 36. I won‟t tell you what you have to do in these games (they‟re far too complicated).

I scored quite well and I certainly learnt.managetrainlearn. Certification games. Learn! 2010 37. Site Home Address: http://www. The questions are the usual range of multiple choice and true or false but the Email Address: info@games2train. audio. Multiplayer games. TV and other distractions? That‟s the aim of Marc Prensky who‟s authored a book along these lines called “Don‟t Bother Me Mom – I‟m Learning” and has created this website where the main form of training is playing games.Manage. Games2Train Serious Training In a Game Environment Wouldn‟t it be fantastic if we could get kids to be so enthralled with learning that they missed mealtimes. I gave Quiz show a go and chose Sexual Harassment as my subject. There are 6 categories of games: Video games. Click. Flash games.games2train. and design makes you really believe you‟re on a TV quiz Page 43 of 107 Get the MTL Experience! . You can try out all of the categories if you have Flash installed. Great fun! Could this be the way our kids really will learn? Summary of Free Resources:  samples of Flash-based training www. and Phone games. I then got to choose who I wanted to be and who to play against and the game started. Quiz shows.

It‟s a way of working out how much time you spend on the 11 main areas of your life: from employment. you can see a pie chart of how well you do compared to others. When you‟ve allocated your weekly hours. if you‟ve got the time to read them! Summary of Free Resources:  time tabulator  quotes.managetrainlearn. Click. tips. sleep and TV and so www. You can also enter your ideal profile to see where you want to be. Site Home Address: http://www. and research on time Email Address: mark@getmoredone. In addition to the time tabulator.Manage. to family. and interesting time management Page 44 of 107 Get the MTL Experience! . of course.getmoredone. the site offers 10 time tamer tips. Learn! 2010 38. some research into the top time wasters. here‟s one from Pace Productivity. That‟s. Get More Done A Free Time Tabulator In case you don‟t know what a time tabulator is.

Learn! 2010 Harvard Business School 39. that Thomas Watson of IBM brought out the company‟s first computer as early as 1952? Or that Henry J. Did you Page 45 of 107 Get the MTL Experience! . and Hugh www. there will be some unfamiliar names on the list. For non-Americans.html Email Address: news@hbs. but most people will recognize people like Elizabeth Arden. Click. for example. Heinz started peddling his family‟s home-grown produce at the age of 8? Work hard and you might be in next century‟s list! Summary of Free Resources:  biographies of 1000 business leaders. Gilbert Colgate.managetrainlearn. Are These the Greatest Ever Business Leaders? Here‟s a run-down of 1000 of the greatest American business leaders of the 20th century. There are brief but fascinating bios of each leader. Clarence Birdseye.Manage.hbs. Site Home Address: http://www.

com Page 46 of 107 Get the MTL Experience! .com www. he‟s just a great writer. But I keep a special place for Harvey Mackay. Then there‟s the content. Yep.mackay. the headings of these articles are immediately Email Address: harvey@mackay. You just have to read his stuff. Or “Some squares are really sharp”. Finally. Click. It‟s just that he tells such a good story. Many of these articles kick off with fascinating stories of successful business leaders or managers. just like the titles of his books (one of which “Swim With the Sharks Without Being Eaten Alive” is behind our sub-heading above). And then he draws some universal truths out of these stories that help us take home the message. read the articles on this website. And he packs a big message in the shortest possible space. I reckon you‟ll learn a lot from this site.Manage. Or how about “Say thanks before it‟s just a memory”. Learn! 2010 40. Site Home Address: http://www. If you want to know what I mean. For a start.managetrainlearn. Enjoy! Summary of Free Resources:  management articles. (Harvey knows we‟re all curious deep down). There‟s “The heart of education is the education of the heart”. Harvey Mackay Survive A Swim With the Sharks There aren‟t too many gurus in this list of the top 100 Management and Personal Development websites.

com Email Address: scott@hellomynameisscott. There are over 700 of them. Summary of Free Resources:  Over 700 articles on making an impact Site Home Address: http://www. is a regular columnist. you should create fans.managetrainlearn. take a look at his other video site and consultancy site. Another is his comfort around using modern technology to build customer relations. If you can‟t get enough of Scott on this site. but he has already written 7 books. Hello. I was going to say that a great future awaits Scott Ginsberg.Manage. Click. It underlies his Hello. Many of Scott‟s themes really chime with me. (Apparently.hellomynameisscott. My Name Is Scott Stick Yourself Out There In my review of this site. Learn! 2010 41. launched his own interactive Page 47 of 107 Get the MTL Experience! . and has made a brand out of a nametag. Here you‟ll find what must be the biggest selection of articles related to Approachability anywhere. And then I realised that this isn‟t true.) The theme behind Scott‟s ideas is Approachability. has a suite of websites. Scott is still young. He‟s already got a great present! OK. My Name is Scott www. One of them is the idea that you shouldn‟t create customers. he also has a nametag tattooed on his chest.

com www. links. Site Home Address: http://www. forum. news and jobs) are a wide set of personality tests.Manage. a wide range of managerial tests (eg Manager in a Fix). use it. Amongst the many free goodies on offer here (along with the articles. a range of audits. Wherever you are. Human Links The Only Indian Portal On HR Development This is a lovely Indian website that provides a wide range of services for human resource Page 48 of 107 Get the MTL Experience! . thinking skills to job satisfaction) and some general knowledge tests. Learn! 2010 42. Summary of Free Resources:  management articles  tests  Email Address: query@humanlinks. (from training needs to climate. Click.managetrainlearn.

com Email Address: info@humanresources. Susan takes you through 4 main areas: HR Basics. Employee Recognition. and the latest updates. Free Learning Styles Test If you haven‟t yet become acquainted with the About Page 49 of 107 Get the MTL Experience! . there are free 5-week email classes. you‟ll find topics on Change Management. Motivation.managetrainlearn. They start with 19th Century History and end up with Zoology. Site Home Address: http://humanresources. Communications. and Success at Work. Managing People.Manage. checklists and forms  Interview tips  Job descriptions  Free email classes. As with all About sites. Throughout the channel. Learn! 2010 Human Resources About… 43. the “must reads”. here including “Recruit and Hire the Best”. To help you through this wealth of material.about. Management/Leadership. then you‟re in for a great treat. Click. there are links to the most popular sections. and Teambuilding. On the way they tackle Human Resources with guide Susan Heathfield.about. About – as the name suggests – is a multi-channel site that gives you an encyclopaedic tour of a wide range of topics. Summary of Free Resources:  Learning style profile  Free policy samples. Employing People. Performance Management.

albeit with a serious purpose. you can become a member of the institute and learn about the institute‟s history and purpose. For a flavour of each of these.htm Email Address: Isms2002@btinternet. roll of honour and list of “bored” members. a Bullshine generator for producing management speak.btinternet. ISMS Babel translator  carparktivity stickers. Click.managetrainlearn. There‟s a coat of arms (motto: Back to Quo Vadis). Learn! 2010 44. thou and my favourite pirate curse: “What care I. my favourite bullshine phrase: “Has anyone seen my random data-stream analyser?”. Summary of Free Resources:  bullshine generator. ISMS curser. There‟s a swipe at management www. Institute of Silly and Meaningless Sayings Bullshine Generator Here‟s some light relief.Manage. The purpose of all this fun is to highlight some of the silly things we do and say in the workplace. a way to curse colleagues using pirate-speak (I kid you not!) and a Babel translator telling you what various professional people really mean behind the words they say. Site Home Address: http://www. but great fun. here‟s my favourite cliché: “He was in and out like a yo-yo”. a list of hilarious workplace cliché Page 50 of 107 Get the MTL Experience! . For example. black-spotted pigeonfoot!” Odd. It‟s the website of the Institute of Silly and Meaningless Sayings (author unknown but probably someone by the name of R Pottinger!) Part of the spoof is that it is set up as a legitimate institute and thus lampoons some professional institutes that take themselves far too seriously.

Summary of Free Resources:  leadership articles  newsletter  book excerpts.managetrainlearn. This is a series of short one-minute reads on leadership subjects.Manage. articles and a newsletter. Click.leadershipnow. The other valuable feature is a reading room where you can read excerpts from some of the best management books around. Leadership Now Building A Community of Leaders There are a number of familiar features on this site such as leadership quotes. Learn! 2010 www. Take a daily Page 51 of 107 Get the MTL Experience! . But there are 2 features that make this site just a little bit different. there‟s a feature called Leadership Minute. Site Home Address: http://www. They include: “Thirteen Mistakes of Leadership” and “First Class Noticers”.com Email Address: comments@leadershipnow. They include: Brian Tracy‟s “The 100 Absolutely Unbreakable Laws of Business Success” and Blaine McCormick‟s “Ben Franklin‟s 12 Rules of Management”. For a start.

Manage, Click, Learn! 2010


Leadership Tools

A Free Thank you Here‟s something free that nobody else offers! An ecard message service for team members who‟ve done a good job or who need cheering up on a tough assignment. This site gives you 20 e-cards to choose from. There‟s one on Achievement, Integrity, Great Job, down to Well Done. All you have to do is jot down who you want to send the card to with your message, and bingo! off goes the card. It might be a bit cheesy for some, but there‟s no excuse any more for not letting your people know how much you appreciate them! Make sure you check out all the other free items on this site, such as a free copy of Oliver Swett Marden‟s success book, “Pushing To The Front”, interviews with top leaders, e-zine, and a range of leadership tools. Summary of Free Resources:  success e-book  tools for leaders, eg business planning toolkit  coaching course  articles and quotes  teambuilding exercises  ecards. Site Home Address: Email Address:

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Manage, Click, Learn! 2010



Valuing Leadership This is a very useful site. It‟s been put together by Mick Yates and is built around the idea of 4 E‟s of leadership: Envision, Enable, Empower, and Energize. You can watch various slide shows explaining this framework and learn how they apply to 5 leaders of the 20th century, including Gandhi and Pope John XXIII. On top of all this, there are 300 themed articles on leadership, 350 links, 200 magazine features, 400 book references, and 500 quotations. Now that should keep you quiet for a few days! Summary of Free Resources:  slide shows  leadership self-assessment  leadership articles  quotations  book references. Site Home Address: Email Address:

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Manage, Click, Learn! 2010


Lessons in Lifemanship

A Course in Lifemanship This is an interesting site in which Bryan Bell attempts to explore what the meaning of lifemanship is. Bryan says that Lifemanship is like seamanship. Just as seamanship is defined as the ability to navigate the seas, so lifemanship is about navigating human relationships. It‟s about getting the skills that strengthen our relationships, making them more enjoyable for us and avoiding the self-defeating actions which make life a struggle. The course is split into 7 parts, including: How to improve relationships; how to get a job; how to find potential employees; and how to share success and motivation. It‟s like a compass to sail the seas of life (groan!). Summary of Free Resources:  online course. Site Home Address: Email Address:

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It covers everything in business from A. Then you move through Icebreakers and Group Matters. the work of one man. And it‟s hard to argue with that. Management Help Free Management Library I first came across this website some years ago when there was little else on management development on the web. a true management help. well V. Advertising and Promotion. say Group Skills. highly integrated library of management material”.com www. It‟s an amazing resource. There doesn‟t appear to be anything left out. You start with an introduction and a set of links to outside sites. I was astounded then and still am now.managementhelp. Learn! 2010 Email Address: jalnes@mapfornonprofits. Summary of Free Resources:  encyclopaedia of management. to Z. Carter calls the site a “complete. Site Home Address: http://www. And of course when you go elsewhere you have other links to explore. Carter McNamara. Volunteers. It‟s a real web of Page 55 of 107 Get the MTL Experience! .Manage.) Let‟s see what happens when you explore one topic. Click. to General Resources and Related Library Links. it has a bias towards non-profit organisations.managetrainlearn. (By the way.

For devilment. Click. The one I checked on Motivation has some really well-chosen subjects. Where to begin? Well.managetrainlearn. To Manage Divine”) and hand it out to your delegates on your next training course. To Manage Divine This is nothing short of a management supersite. Summary of Free Resources:  massive collection of management articles  glossary of management www.Manage. Then there‟s an A to Z glossary of management terms. such as “Climbing the Mountain on your Terms” and “Feedback is the Breakfast of Champions”. There are also links to universities. business schools.managerwise. I selected “Q” and got “Quick Ratio” and “Quality of Work”. you can buy the T-shirt with that slogan on (“To Work Is Human. Motivation and so on. there‟s a massive collection of articles in the Knowledge Bank. Manager Wise To Work is Human. Learn! 2010 50. management publications. portals. Innovation. As a Page 56 of 107 Get the MTL Experience! .com Email Address: admin@managerwise. neatly categorised into sections such as Coaching. Site Home Address: http://www. Culture. and employment law sites around the world.

managetrainlearn. Summary of Free Resources:  software downloads  prize quiz  newsletter  articles on management and development. MTL provides a range of online Email Address: eric@managetrainlearn. Step-by-Step pocketbook guides. Site Home Address: http://www. You can download free evaluation versions of all these products from the site and enjoy them without limit at your leisure. Time Management and Training Skills. To help you and your organisation learn these skills. Manuals for Trainers. including E-learning courses. 1-day Course www. ManageTrainLearn (MTL) focuses on the 20 skills that you need for professional and personal success in the 21st century. ManageTrainLearn Free Software Downloads I hope you‟ll forgive this bit of self-indulgence since this is our site.managetrainlearn. Thinking Skills. and a library of free e-books.Manage. Learn! 2010 51. They range from Appraisal and Assertiveness to Page 57 of 107 Get the MTL Experience! . Click.

When I looked. Learn! 2010 52.managetrainlearn. it‟s free. the two available were: A Meditation for Centering which lasted 12 minutes and Your Source of Abundance which lasted 27 minutes.Manage.mhmail. the theme was www. and the affirmation for the day was “I act with purposeful awareness of equanimity and Page 58 of 107 Get the MTL Experience! . Marshall House Your Free Daily Affirmation This site is run by Jeanie Marshall and each month of the year she offers a theme which is then translated into a daily affirmation. Other resources on this site include Jeanie‟s guided meditation tapes. Site Home Address: Email Address: mhmail@earthlink.” It‟s a nice way to do some useful self-improvement each day and. the best bit is. in the week I checked it out. For example. Peace and prosperity be with you! Summary of Free Resources:  daily affirmation  3-monthly e-zines  online guided meditations. Click.

You‟ll learn how to reach deep levels of meditation like a Buddhist monk. this is the site to come to. creative and deep relaxation.managetrainlearn. you get a free 30-minute mp3 audio programme called “How To Reach The Alpha Level”. an optimal state of being in which your right and left brains are working together and you are in a state of total. and discover possibilities you never imagined! Summary of Free Resources:  mp3 relaxation programme  email course.silvaultramindsystem. Go on. and accelerate your own healing. The free part of the programme is a 9-part email course which is the result of Jose Silva‟s 25-year research into how human beings can reach their full Email Address: support@silvaultramindsystem. Plus. Mind Power System Free Relaxation Programme This is one of the websites of Jose www. If you‟re interested in getting more out of your subconscious mind and reaching a truly relaxed creative state of awareness. pull creative ideas out of thin air. This programme shows you how to reach the alpha level of relaxation. Learn! 2010 53. open up your mind. founder of the Mind Power Page 59 of 107 Get the MTL Experience! . Site Home Address: http://www.Manage. Click.

called Career Excellence Club. interviews with experts. MindTools. Site Home Address: http://www. Summary of Free Resources:  Free skills-builders  Over 450 articles  140 articles downloadable as an e-book  personal development plan workbook. and develop yourself on an ongoing basis with the Mind Tools‟ popular e-newsletter. There is also a members‟ area. and a forum. Here you can learn hundreds of essential management skills. Click.mindtools.000. free of charge. Mind Tools Online management and leadership Page 60 of 107 Get the MTL Experience! . for access to all the materials.000 visitors learn the essential skills they need for an excellent career. Learn! 2010 Email Address: helps more than 10. instantly available Each year.managetrainlearn.

Now a few years on. Site Home Address: Page 61 of 107 Get the MTL Experience! both in pdf. calendar. Other programmes of interest to managers are: Advanced Managerial www. and Communications for Management. reading references. here are the results: MIT Email Address: info@ocw. Let‟s take as an example “Practical Leadership”. What you‟ll get on this course is a syllabus. Now you can turn yourself into a MIT graduate! Summary of Free Resources:  online courses  trainer‟s resources. Or you could use the references as the basis for your own self-paced learning. Negotiations and Conflict Resolution. Programmes are courses run in any particular semester. There are some 34 departments ranging from Aeronautics to Writing Studies. This is how it works. You could be a trainer and use the plan as a structure for your own courses.ocw. It‟s up to you how you might use this MIT OpenCourseware Sloan School of Management When it first announced that it was opening up all its course material free to the world. is the actual lessons. The most relevant to anyone interested in business is the Sloan School of Management with over 100 programmes. Learn! 2010 55. Listening to the Customer. What you don‟t get. It‟s up to you. obviously. lecture notes and assignments.Manage. the Massachusetts Institute of Technology made newspaper headlines. Click.

mp3motivators Free mp3 programme This site supplies the top audio programmes from the world‟s best personal development speakers. The free gift offered on the site comes when you recommend the site to a www. Page 62 of 107 Get the MTL Experience! . It lasts all of Email Address: info@mp3motivators.Manage.managetrainlearn. the free mp3 I got was Bob Proctor and Jim Rohn talking about Goalsetting. Learn! 2010 56. Site Home Address: http://www. When I did this. Considering what you‟d pay to hear either of these two speakers in person. that‟s not a bad deal! Summary of Free Resources:  motivational mp3s  free copy of As A Man Thinketh by James Allen.45 minutes and can be played straight from your PC or an mp3 player.

org/sbot/toolkit/PandLDev.html Email Address: www. Click. National School Board Association Professional and Leadership Development This site contains a useful professional and leadership programme. the lessons have universal appeal to managers and leaders in any organisation. Maybe they have something in mind? Summary of Free Resources:  leadership course.managetrainlearn. the different ways to communicate. Site Home Address: Page 63 of 107 Get the MTL Experience! . Learn! 2010 57. Although it‟s aimed at school governing bodies.nsba. and quite a big section on dealing with conflict. There‟s good stuff on the qualities that make up a leader.

Click.managetrainlearn. After submitting your answers. you get the correct versions and a rationale. How do you approach your client so as to make your meeting as productive as possible?” You have 5 possible options for each answer. All the questions are case www. The first case is as follows: “A client walks into your office and is exceedingly angry and difficult to talk Page 64 of 107 Get the MTL Experience! .sabonline. Site Home Address: http://www. Learn! 2010 Negotiation Enterprises 58. Summary of Free Resources:  negotiating skills test.Manage. Empowerment Through Negotiation Here‟s a tricky negotiation skills test called “So You Think You Know How To Negotiate?” There are just 7 questions and you‟re given 5 minutes to complete Email Address: info@sabonline. which is quite instructive.

Two entries are currently topping the Email Address: editor@negotiatormagazine. Site Home Address: http://www. The second is the Louisiana Purchase by James Monroe and Robert Livingston in 1803. There‟s no fee so it‟s a resource you can wander around at Page 65 of 107 Get the MTL Experience! www. Click. John has compiled everything to do with negotiations ranging from Crisis Negotiation to Gender Negotiation to Salary Negotiation and Travel Negotiation. The Most Comprehensive Resource On Negotiating Today This is probably the biggest database of negotiating material on the web. John Baker. One feature that took my eye was a page on Outstanding Negotiations in which readers are asked to submit their nominations for the best negotiating performance ever carried out. And it‟s all the work of one man. It‟s absolutely massive. The first was what John calls the King Solomon Maternal Claims Dispute. Cheap at twice the price! Summary of Free Resources:  huge database of negotiating material. in which these two men doubled the size of the USA overnight for the price of $15 million. in which King Solomon had to choose between two women who claimed to be the mother of a baby boy. Learn! 2010 Negotiator Magazine 59.

Manage, Click, Learn! 2010


New Conversations

The Seven Challenges This is Dennis Rivers‟ site which he calls a cooperative communication skills community. He offers a range of free ebooks, articles and exercises to help visitors communicate more creatively, successfully, and compassionately; to encourage dialogue and resolve conflict; and to build a more co-operative life at home and work. There are 5 free e-books: The Seven Challenges written by Dennis himself. It goes into subjects such as Listening; Expressing yourself clearly; and Focusing on learning. Compassionate Listening by Gene Knudsen Hoffman, which explores how to transform conflict Human Becoming, an anthology of works by David Richo on our journey toward becoming whole and human, (look out for his excellent affirmations on overcoming fear) The Geometry of Dialogue, again by Dennis, which uses mandala-like flow charts to map and facilitate human interaction. Summary of Free Resources:  communication skills e-books  a set of resources on forgiveness, including a bumper sticker. Site Home Address: Email Address:

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Office Diversions

The Productivity Reduction Discovery Centre Don‟t tell your boss the subtitle for this site or he/she will seriously think you‟re wasting your time here. However, if you do get caught, then just quote the subtitle on the home page, which says: “Important survey reveals long-term medical importance of active on-the-job stress reduction”. Because that‟s what this site will do for you: reduce your stress and give your fun hormones a real boost. There are tons of great material here: office jokes galore; lists of phobias; games of concentration; world clockwatching; office pranks; timewasters; 2035 headlines (eg “Ozone created by electric cars now killing millions in 7th largest country in the world, California”); brain twisters, and jigsaw puzzles. When a bit jaded, I‟ve often whiled away a half-hour doing a jigsaw puzzle on this site and come back to my duties refreshed. (Really!) Perhaps the first of the 10 Office Commandments on this site is reason enough to play around here from time to time: “Thou shalt have no other life beside work”! Oh, and in case your boss does catch you looking at this site, there‟s a panic button called Yikes It‟s The Boss which will take you to a page on… well find out for yourself! Summary of Free Resources:  jokes, games, pranks, puzzles on office working  forum  poll  free office clipart. Site Home Address: Email Address:

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Patricia Fripp

Confessions of an Unashamed Relentless SelfPromoter Patricia Fripp is an award-winning coach and speaker, and by her own admission, an unashamed relentless self-promoter. I don‟t mind that because I like her style and tone and enjoy what she offers. For example, she has a huge list of articles covering the whole raft of management and personal development topics. For example, in Presentation skills, she offers “Put Your Audience in the Opening” (good advice); in Marketing Skills, she offers “Power Pitching”; and in Leadership, she offers “Make Your Presentations Fun”. But there‟s more free stuff on this site. There‟s a whole set of videos taken from Patricia‟s presentations. Try “Life is a series of Sales Situations” for starters. Or how about “The Story Behind Awesome Storytelling”. And what better than “Quantum Leap Performance”? You certainly get your money‟s worth here. After all, it‟s free! Summary of Free Resources:  management articles  ezines on public speaking and business  videos of presentations. Site Home Address: Email Address:

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Learn! 2010 63. People Alchemy Turning People into Gold Dust The guys at People Alchemy claim that. the portal is offered free to or under pressure (OK. A nice touch was also that you can bookmark pages and add your own notes. Everything possible is included from 360 Degree Assessments to Page 69 of 107 Get the MTL Experience! . It‟s a great resource and they offer a Free Trial for 15 days. You need answers. OK. just because they want to! Summary of Free Resources:  Trial of a refreshingly different leadership manual Site Home Address: http://www. then you don‟t need training.peoplealchemy. making mistakes. This enables you to access the full version and wander all over the Email Address: enquiries@peoplealchemy. if you‟re a manager who‟s stuck. who isn‟t?).managetrainlearn. Everything I saw was superbly written and presented. Click. using their search facility or just going where the mood takes Empowerment to Violence and Aggression. and if this wasn‟t enough. And their answer is their online (and offline if you want) portal of over 100 topics on management with lots of information on each.Manage. Oh. overwhelmed.

And you can use them in a wide range of change programmes as great Page 70 of 107 Get the MTL Experience! . the chances are you‟ve been shown an ambiguous picture showing 2 images which change according to how you look at them. and the facing vases/ And others mix numbers and letters as in the “Is it 13 or B?” picture. being rather old.managetrainlearn.psu. They‟re fun to play with or just to work out for yourself. Learn! 2010 64. Site Home Address: www. the rabbit/duck. Penn State Psychology What Do You See? If you‟ve ever been on a personal development programme. This site has a huge number of links to different optical illusion sites (though. You‟ll find the 3 just mentioned plus other well-known ambiguous illusions such as the Eskimo/Indian chief. Summary of Free Resources:  optical illusions. some of the links are now dead).htm Email Address: Acp103@psu.Manage. Some trainers use the famous “old hag-young queen” image. or quick power learning interludes. Others use the Necker cube.

com www.Manage. Click. here‟s the subheading to the article on Wisdom: “Some folks are wise and some otherwise”. neatly arranged in A to Z fashion according to personal development themes. Say goodnight. steer right through Learning and Leaders. There are nearly 250 articles to choose from. Homespun Philosophy If homespun philosophy is your thing (and I have to confess to a certain weakness in this neck of the woods).personal-development. and end up with Wisdom Words and Worry. then you‟ll love Chuck Gallozzi‟s articles and free e-book “Roadblocks to Happiness” on this Page 71 of 107 Get the MTL Experience! . Aaah. So we start with Abstinence. move on to Change and Complaints. John-Boy! Summary of Free Resources:  articles and e-book  free My Life Planner Email Address: stevemoor@personal-development. As an example of the folksy nature of these writings. Site Home Address: http://www. Learn! 2010 Personal Development 65.

Site Home Address: http://philiphumbert. audio tapes and top 10 lists. He‟s a coach who says he‟s never worked in his life: what he does couldn‟t be described as work in the conventional sense. Philip Humbert Coaching to Achieve Your Goals and Live Your Dreams Dr Philip Humbert is my kind of guy.Manage. and I also like Philip because the most important stuff on his bio is his dog. The free goodies include 3 free e-books: Goal-Setting 101. Personal Eco-Systems. I suppose there‟s no better definition of a trainer or coach than when he says: “I love to pass on what I‟ve learned and help others enjoy their own brand of success. and Making Money. Kodiak. One of the best features is Philip‟s newsletters and you can get copies for every month back to 2002. Page 72 of 107 Get the MTL Experience! . He does things that bring him joy and contribute value to others. Summary of Free Resources:  3 e-books  Audio tapes  Hundreds of quips and quotes on personal development  Newsletter Email Address: coach@philiphumbert.managetrainlearn. Learn! 2010 66. Oh.” Philip shares a lot of his philosophy and ideas on this website of his. Creating www.

there really isn‟t any hope for you! Summary of Free Resources:  self-improvement e-books  positive boost  tests and quizzes  inspirational slide show from Kahlil Gibran  relaxation formula  dictionary of self-affirming quotations. Learn! 2010 67.Manage. Now if none of these don‟t put you on cloud Email Address: info@positive-club.managetrainlearn. All free. then this site will shower you with great motivational literature. And many more besides. Kahlil Gibran‟s “The Prophet” and Wallace Wattles‟ “The Science of Getting Rich”. Positive Club Free Inspirational Books If you‟re really interested in personal selfimprovement. a free 7 Eternal Laws CD. In addition. You can get Napoleon Hill‟s “How to Overcome Failure and Achieve Success”. Emile Coue‟s relaxation formula that‟s a must whenever you‟re feeling down. Click. and a massive dictionary of self-affirming quotations from Abundance through to Youth. a really neat little positive boost trick that only a computer can Page 73 of 107 Get the MTL Experience! .com www. including some classic self-improvement books. Site Home Address: http://www. there‟s a lovely relaxing slideshow from Kahlil Gibran.

Site Home Address: http://www. and a template builder. Then there‟s a range of free excellent Powerpoint templates under different headings such as business. there‟s some great advice on how to deliver your Email Address: editor2007@presentationhelper. Click.Manage. you‟ll find a collection of famous speeches and examples of what to say on special occasions such as weddings.managetrainlearn. and “The Future of the Pork Sausage Market”. “Ancient Egyptian Mummification”. www. Learn! 2010 Presentation Helper conversational style. Next. Summary of Free Resources:  Slideshows  Advice from famous presenters  Templates  Speeches  Sound clips.presentationhelper. first off. funerals and retirements. a really interesting forum from which you can see some of the presentations people have made such as “The Life of a Potato”. Where to begin? Well. There are also quick links to the free Powerpoint viewer and trial version of the real thing. Topics include What to Wear and Dealing with Investors. And lastly. told in an easy-to-read. Help For All Your Presentation Needs I‟ve seen quite a few sites that teach presentation skills but this is my Page 74 of 107 Get the MTL Experience! .

You can add your own comments. Theory X and Y. it can also be of value to those who want to develop their knowledge of management www. In the top ten of models are favourites like Maslow‟s Hierarchy of Needs. or the Email Address: customer_service@provenmodels. Summary of Free Resources:  Collection of management models Site Home Address: http://www. and Fayol‟s 14 Principles of Management. Learn! 2010 69. It comprises a collection of 64 models which can be accessed be a search of the model name. pros and cons. the author name. and references. Proven Models Models on the Cat Walk Although Provenmodels is primarily a resource for researchers and Page 75 of 107 Get the MTL Experience! . Click. you can browse the model book. The models themselves are displayed graphically with details of their characteristics.managetrainlearn. Alternatively. descriptions.provenmodels.

The chief free resource on this site is a collection of audio podcasts. Summary of Free Resources:  free podcasts  video segment on “The 8 Things that Billionaires Do”  video excerpt on “Lead Without a Title”  “Extraordinary Leadership” audio programme (60 minutes). Robin Sharma The Monk Who Sold His Ferrari I don‟t believe that Robin Sharma is for one second the monk who sold his Ferrari. ranging from Lessons on Leadership from U2 to The Five Forms of Wealth to Ambidextrous Leadership and Be A Renaissance Email Address: Page 76 of 107 Get the MTL Experience! . Site Home Address: http://www. Click.managetrainlearn. Everything he touches seems to turn to gold. but as the name of his bestselling book. In all there are nearly 40 broadcasts in the archive. These will really motivate you as you walk or drive along. Learn! 2010 70. that‟s the person I‟ll always think he is. You can‟t help getting infected by Sharma‟s enthusiasm and success aura. Robin Sharma is the ex-lawyer turned motivational speaker who has created a brand out of himself and uses this to promote a wide range of business and personal development material.

rdawson. He‟s practical. Site Home Address: http://www. you‟ll also get a set of 23 articles on power negotiating. entertaining. Learn! 2010 71.Manage. and tells a very good story. www. Roger Dawson You’ll Never Make Money Faster than When You’re Negotiating Roger Dawson was one of the first speakers I ever heard on the subject of Negotiating Page 77 of 107 Get the MTL Experience! . Click. This site will show you Roger in action both on audio and video. “Flinching”. Summary of Free Resources:  audio and video excerpts  articles on negotiating. including: “Ask For More”.com Email Address: dawsonprod@aol. and “Money is not as important as you think”.

com Email Address: ron@ronkaufman. a free Customer Service Training Library. Summary of Free Resources:  Videos and audios on customer service  Slideshows  Articles and tips Site Home Address: http://www. He has two websites: his own at ronkaufman and his customer service college at Up Your Service. There are 2 really creative Powerpoint slideshows called Service With a Smile and Up the Loyalty Ladder which you can Page 78 of 107 Get the MTL Experience! . Both sites will give you access to some of Ron‟s excellent free material. Uplifting the Power of Service Worldwide Ron Kaufman must surely be the most dynamic advocate of customer service in the world. Learn! 2010 Ron Kaufman 72. He has reached more than 3 million people with his high-energy and high-content presentations.managetrainlearn. And. as if this wasn‟t enough.ronkaufman. Click. There are great videos which will show you why Ron is such a draw when presenting. There are audio presentations with intriguing titles such as “How to make a wrong customer feel right”.com www.Manage.

There are over 80 articles here and they are really one of the best introductions I‟ve come across to To get a feel for some of the www. Click. They‟ll enhance your communications and make you a stronger influencer. here are some titles: “Put some fizz in your physiology” (about the state of your body and the state of your mind). and “Power chunking”.Manage. Signing up to Jamie‟s tips means you get a whole host of NLP-related resources free. Site Home Address: http://www. Summary of Free Resources:  articles on NLP  free NLP videos  hypnotic language course  irresistible influence language course and ebook  free 1 year hypnosis course and ebook. Salad Ltd Do What You Love Salad is a UK training company specialising in Neuro-Linguistic Programming (NLP).uk Email Address: info@saladltd. Learn! 2010 73.managetrainlearn. “Wave goodbye to hesitation”. It‟s run by Jamie Smart who is the author of most of the articles in the tips Page 79 of 107 Get the MTL Experience! .

On each of the topics in their courses. Learn! 2010 74. they also run a monthly prize competition with the winners receiving a free What makes them really Page 80 of 107 Get the MTL Experience! .uk/ Email Address: they offer 13 courses that can be accessed from their website pages. Site Home Address: http://www. is the range and depth of free resources on their site. They care about effective training and that means listening to their clients and course participants.managetrainlearn. These range from PRINCE2 to Six Sigma. Photoshop. Because they are also promoting their own offline courses. and Social Media. Click.Manage. you can follow up on tags (to see related items).uk www. Silicon Beach Training Training that Makes a Difference Silicon Beach Training are a Brighton (UK)-based company that provide both online and offline training. Summary of Free Resources:  Free courses from their website  Free monthly competition. or submit a comment of your own. To start off. though.siliconbeachtraining. as well as more familiar management courses. share the topic on your social sites.

Skills Converged Training Material on Productivity. games. workbooks. These include trainer‟s Page 81 of 107 Get the MTL Experience! . A great giveaway for training and learning. however. You get all the instructions along with the item which are usually well-illustrated. Site Home Address: http://www. slides.aspx Email Address: support@skillsconverged. Soft Skills and Personal Development Skills Converged is a great little training shop which provides offthe-shelf content for is the wealth of free material on offer. all of which can be customised to suit your own particular training needs. What makes this more than a training shop. Summary of Free Resources:  Free training resources on exercises. Learn! 2010 75. www. and role plays  Icebreakers  Quiz  Teambuilding games  Free download pack with guidelines and useful materials for running courses.skillsconverged. These range from energisers and icebreakers to exercises and teambuilders. Click.Manage.managetrainlearn.

Stressbusting Wellbeing Solutions for Your Workplace This site has got everything you need to relieve you of stress. Learn! 2010 76. You can hunt for stressbusting ideas either via 12 zones like Workplace Stress and Money and Debt. There are really interesting articles. Summary of Free Resources:  Articles.managetrainlearn. Therapies cover 13 remedies from Yoga to Colour Therapy to Shiatsu. Send me to the relaxation couch now. And the Directory offers a good set of links to more specialised Email Address: info@stressbusting.stressbusting. advice and tests on stress busting. Click. or via the type of remedy eg a link to another area or product. meditation.Manage. Site Home Address: and stretching. The one irresistible feature is the Stress Test which will let you know how vulnerable to stress you are. I liked in particular the idea of “Firebreaks” around your busy Page 82 of 107 Get the MTL Experience! . from Dr Roger Henderson. Then there is the Stressbusting channel with a variety of short programmes on relaxation.

quotes. (and who doesn‟t have some kind of desire for their own success?). and I forgot. Then there‟s an amazing article directory. And email Page 83 of 107 Get the MTL Experience! . For a start you can download a free CD and MP3 of “The Secret”.Manage. I think. in fact.managetrainlearn. Oh. and powerwords. Success guaranteed. The focus on this entire site is success. Summary of Free Resources:  Free CD and MP3 on Robert Stuberg‟s “The Secret”  Free coaching session  Free www. Plus audio Your Path to Success If success is important to you in life. Site Home Address: http://www. Success. developer Robert Stuberg‟s mission can be summed up in this simple statement:”our goal is to help you experience more success!” You‟ll find products from the well-established success authors here such as Jim Rohn and Wayne Dyer. Email Address: info@success. quotes.success. coaching courses.  Massive personal success article directory  Free tour and demo of “Life Organizer”  E-cards to send to your contacts. these are pretty amazing. But what about the free resources? Well. to which you can add your own items. Learn! 2010 77. then this is the place for you. there‟s a great selection of e-cards that you can send to your contacts too. Plus a demo of a Life Organizer that plans your personal success. software and videos.

newsletters. Learn! 2010 78. members can earn user points for all their activity on the site. It is a resource. and a place to learn.selfgrowth. Money and Careers. and products.managetrainlearn. including adding an expert page (100 points). adding an article (50). As a reward for gathering points. Mental Health. instant messaging. and Lifestyle. or simply daily logging in (5). Love and Relationships. You can access experts in each of these Page 84 of 107 Get the MTL Experience! . Site Home Address: http://www. you can develop your own member pages and connect to others through chat.Manage. Self Growth The Online Self-improvement Encyclopaedia Selfgrowth is reputedly one of the largest self-improvement sites on the Internet. Summary of Free Resources:  A choice of 13 free newsletters  Links to online IQ and EQ tests  Huge directory to specialist sites dealing with self growth  Access to experts. Spirituality. you can be featured on the site and offered prizes. Health and Fitness. events. It‟s a very well-managed resource and the links alone will set you on a personal development adventure that may take you Email Address: webmaster@selfgrowth. Click. Once you‟ve registered. The site has 6 areas: Success Skills. sets of articles. a community. As an encouragement to participate. blogs. and discussion boards.

targetedlearning. Targeted Learning Engaging the Collective Genius of People This is a neat little site. Ensuring Security. For a start. Leading Others. The assessment now allows you to devise an Action Plan.Manage. Once you‟ve completed the whole set of questions. The great thing about the site.managetrainlearn. And then it uses a mountain background. Fostering Innovation. Click. and Maintaining Balance. it has a landscape website not a down-the-page portrait one. I scored highest on Gaining Autonomy which for me was spot-on. Here you can sign up and then take a Career Driver‟s Assessment which is a small portion of Lesson Two of the workshop. Learn! 2010 79. Being the Expert. Achieving Stretch. Summary of Free Resources:  Demo of Making a Difference workshop Site Home Address: http://www. is the link to the Making a Difference workshop. probably because the company is located in Utah. Great fun and highly Page 85 of 107 Get the MTL Experience! . Serving Others. though. This is a series of 28 questions about your career objectives and values. you get the results which score your responses according to one of the following: Gaining Email Address: info@targetedlearning.

Manage.managetrainlearn.testcafe. on time management. on teamwork. there‟s a free Brain test that has 32 questions and will take you 12 minutes to complete. Email Address: info@testcafe. As an www. Summary of Free Resources:  tests and self-assessments. Click. You can take them on your Page 86 of 107 Get the MTL Experience! . Test Café Brain Tests This is one of the best sites around for taking tests. Other free tests include… How Smart Are You? How Smart Are Your Emotions? Are You Left-Brained or Right-Brained? Teamwork Are You A Leader? Are You Organised? Are You Self-Confident? Half-Full or Half-Empty? Are You Assertive? Enneagram Test What Color Is Your Aura? What Kind of Person Are You? OK. testing. and on your personality. Site Home Address: http://www. on assertiveness. Learn! 2010 80. on your career choices.

ranging from “Change Is A Many–Splintered Thing” to “When You‟re At the End of Your Rope. or. Page 87 of 107 Get the MTL Experience! . about Patti and her work. Site Home Address: http://www. Summary of Free Resources:  articles on change management. Let Go”. detect change.managetrainlearn. That‟s why she calls herself “the change agent” (get it?) This site is a showcase for her very interesting articles on change. That‟s not all. You can also listen to Patti talking about some of her work assignments and you can download one of the best pdf brochures I‟ve ever seen. The Change Agent Are You A Change Agent or A Change Victim? Patti Hathaway is a consultant who specialises in helping organisations manage change. Learn! 2010 Email Address: patti@thechangeagent.thechangeagent. It‟s in the form of a spy file. in her www.

Be Inspired. Be Entertained. and one I particularly like. Disney www. Some of the groups on the site include: Professional Voice. documents and other useful tools to share with the rest of the community. The site is based on Web 2. emailing within the platform. documents on leadership Site Home Address: http://www. which aims to inspire people with Walt Disney‟s leadership style and show them how to be a “connoisseur of talent”. Click. Learn! 2010 82. Email Address: info@theleadershiphub. Think MySpace or Facebook for Leaders and you‟re in the right kind of territory – a leadership collaboration and development site that uses social networking principles and tools. videos.0 tools with members writing their own leadership Page 88 of 107 Get the MTL Experience! . uploading their own video clips. The Leadership Hub The World’s Online Leadership Community The Leadership Hub is claimed to be the world‟s first online collaborative leadership development community.theleadershiphub. messaging each other.managetrainlearn. Move over Mickey! Summary of Free Resources:  60-second leadership book extracts  Blogs. This means that leadership experts and practitioners from all over the world can collaborate with each other.Manage.

Summary of Free Resources:  articles on quality and improvement.managetrainlearn.htm Email Address: Page 89 of 107 Get the MTL Experience! . Click. Brief Descriptions of Quality Terms and Tools Here is another one of learning junkie David Straker‟s sites.” So. Site Home Address: http://www. Learn! 2010 The Improvement Encyclopedia 83. end up with “Z-Chart” and “Zenbara”. This one is “a long list of around 400 items. you can start with the “A-O Diagram” and journey through “Bell Curve”. and qualitytools (which you‟ll find elsewhere in this book). Hats off to David for another amazing encyclopaedic resource. ranging from original Japanese terminology to Six Sigma www. if this is your sort of thing. and “Fault Tree Analysis” and. each with a page containing descriptions of tools and terms about improvement and quality.Manage. creatingminds. “Chumbo Chart”. a companion to changingminds.

com www. conversational. and Email Address: victor@thelogicofsuccess. newsletter. which is summed up as: “never try to win”. direct. Site Home Address: http://www. a bitter-sweet story of how nobody sees you when you really succeed. They range from “My First Trophy”. There are 62 of them and they‟re all written the way Victor speaks: highly personal.thelogicofsuccess.) What makes the site worth a visit is the special collection of articles on success.managetrainlearn. through “The Winning Mindset of a True Leader”. (You can see him in action on this site in 4 video excerpts. Victor is an American motivational speaker who is very entertaining. Click. and free e-book on Page 90 of 107 Get the MTL Experience! . and ends with “The 10 Steps to Overcoming Public Enemy No 1: Fear”.Manage. Motivation with Intelligent Content This is Victor Gonzalez‟s site. Learn! 2010 The Logic of Success 84. Read and be entertained! Summary of Free Resources:  video excerpts  articles.

Click. sending you off in all sorts of explorations. Which makes this section alone a great research tool. HR. and a Daily Knowledge Special. it has a wonderful glossary. Then there are links to Publications. For a start.themanager. There are Finance. Summary of Free Resources:  glossary of management terms  articles galore on Page 91 of 107 Get the MTL Experience! . and other categories that will shoot you off to even more resources elsewhere on the Net. Site Home Address: http://www. this is as good a place to start as you‟ll find. Warning: only attempt if you‟ve got an hour or two to spare as you‟ll almost certainly get absorbed in its fascinating meanderings. Marketing. The Manager The Knowledge Intermediary “The Manager” is a massive resource focusing on management www. In fact. Learn! 2010 85. a Email Address: info@reckliesmp. if you ever need to look something up about management.

workplacedoctors. The main part of the site is a Question and Answer section in the style of an Agony Aunt column which responds to all sorts of workplace issues. such as “Help! I Can‟t Spel”. Lists to Hang Up at work. and a comparison between work and prison. “How Can I Combat Tardiness?” and “I Work With A Jerk!”. Dan West. Click. and Tina Rowe. there‟s a very amusing section that includes: some of the crazy things managers say. Hint: prison wins out! Summary of Free Resources:  workplace question and answer  amusing things that managers Page 92 of 107 Get the MTL Experience! . in “Management Without Logic”. Site Home Address: http://www. Here you‟ll find answers to questions that really bother people at work. Dear Doc… This is an off-beat work-related website run by William www. Learn! 2010 The Workplace Doctors 86. In Email Address: danvwest@msn.

Project Life Cycle.Manage.thiagi. eg on facilitator characteristics. Thiagi was born in Madras (now Chennai) and became an instructional leader devoted to making learning fun. including…  104 training games from “$20” to “Zoom”  36 interactive lecture styles  webshell games like Hangman. Learn! 2010 87.  trivia puzzles  email games. and Tic Tac (Noughts and Crosses) “About the World”  a glossary of 66 strategies for improving performance  interactive puzzles. puzzles and guides  training resources. for short). TV game shows. Thiagi Improving Performance Playfully This is the site of Sivasailam Thiagarajan (or Thiagi. Click. and e-learning. Email Address: www. to name just a few. And there‟s a lot of free fun training on the site. Site Home Address: Page 93 of 107 Get the MTL Experience! . Just go and play! Summary of Free Resources:  games.

com Page 94 of 107 Get the MTL Experience! . and an update on the world‟s top Email Address: info@thinkingmanagers.managetrainlearn. Learn! 2010 Thinking Managers 88. Heller is the founder of the magazine. Unusual and original features of the site are various newsfeeds on management www. Click. Summary of Free Resources:  Management library  Blog watch  Media watch  Links library. Finally. there is a wealth of material on this site. there is a Resources section linking to a big database of other sites and companies. both outstanding writers. Management Today and de Bono is one of the world‟s leading authorities on creative thinking.thinkingmangers. These include a Guru Watch which follows the latest work on over 70 of the world‟s top management gurus. consultants and thinkers in their own right. As you would expect from two such luminaries. Expand Your Thoughts The two Thinking Managers who edit this site are Robert Heller and Edward de Bono. Site Home Address: http://www. a Media Watch which summarises the headlines of the world‟s top business publications. much of it available in the Letter to Thinking Managers newsletter which is free for the first two months.Manage. There is also a huge library of management material.

jokes. Page 95 of 107 Get the MTL Experience! . wish I‟d had an intro like that! Summary of Free Resources:  Terrific collection of “Tickles” (thought-provoking articles)  Poll of the Tickled By Life Productivity and Life Enhancement Does life excite you? Are you blown away by the newness of every moment? Do you tap your creativity to the full? Are you passionate about your goals? Does playfulness come naturally to you? In will surprise you. Site Home Address: http://tickledbylife. provoke you. discussions. inspire you and wow you with a host of free articles. The objective of this site is to enable you to live your life creatively and joyfully in your own way so that you can experience goose bumps of success in all areas of your life. Learn! 2010 89. anecdotes. Click.managetrainlearn. Cor.php/ Email Address: info@tickledbylife.Manage. interviews. comments and much more. are you tickled by life? Tickledbylife. www. stories.

Tom‟s title for the e-book is: “Wake „Em Up!” and the subtitle is “Your A to Y Guide (No ZZZZZs Allowed) to more www.managetrainlearn. Tom Antion Wake ‘Em Up Business Presentations.htm Email Address: orders@antion. fun and memorable programs”.com/products/freebook. On his site you‟ll find a great free ebook on how to keep your audience awake and captivated by your business presentations. and has some very interesting ideas and techniques. Click.Manage. Site Home Address: http://www. If you want to inject more pizzazz into your presentations. try it. Page 96 of 107 Get the MTL Experience! . 336 pages long. Tom Antion is a business speaker who also runs a range of seminars on other topics. and don‟t you think that book cover is kinda snazzy? Summary of Free Resources:  ebook on presentations  free articles on presentations. Learn! 2010 90.antion. It‟s huge. It‟s printable online reading but if you want to buy the book you can.

I used to think. Tom implores us to use these resources.Manage. the Middle East. or transformational change. For here on Peters‟ site. and more. Site Home Address: http://www. or the nub of leadership. Spread them Page 97 of 107 Get the MTL Experience! .com www. Have your way with them. or innovation. or dozens more. from seminars in the States. I can get the next best thing to attending one of his seminars: all the powerpoint slides for free. Plus. He is far more than a motivational speaker. Brazil. Years ago. There are heaps of stuff here. Romania. Send them to friends. slides and pdfs on Peters‟ thoughts. “Take them. But now of course the cost doesn‟t come into it. You can discover what the great man thinks about interviewing excellence. The thing that stopped me going then was that Peters‟ seminars were invariably sold out and I could never make out a good enough business case to justify the cost. Please!” As if he had to ask! Summary of Free Resources:  powerpoint slides of Tom Peters‟ seminars  master and special slides  newsletter and daily quote  pdf files covering thoughts and tips. when I was just a humble HR manager. Peters is a legend in his own lifetime.managetrainlearn. Learn! 2010 91.tompeters. I dreamed of attending one of Peters‟ seminars – a mix of Deming and Robbins. he shakes up enterprises to re-think what they do. Spain. Tom Peters. Click. Use Email Address: info@tompeters. Tom Peters When Exactly Will You Go For Wow? This is the site of the guru‟s guru.

such as “Aeroplanes” and “Ha Ha”  Exit interview questionnaire  Meeting planner  Powerpoint games  Quizzes and fun  Teambuilding games  Training Models  Training documents  Icebreaker.aspx Email Address: customercare@trainerbubble. Metaphors. As well as this service. A great training resource. if you are a UK charity. Customer Care.Manage. eg “Leading Effective Teams” and “The Art of Negotiation”  Free energisers. leaders and anyone involved in the development of others could access a set of simple to use trainers notes that are highly www. Communication. Learn! 2010 92. Lateral thinkers. Site Home Address: http://www. and Health and Safety. you qualify for a free training pack. Trainerbubble provides a huge list of free samples that are ideal for anyone running courses. Trainerbubble Affordable Training Solutions Trainerbubble sells a range of products for Page 98 of 107 Get the MTL Experience! . The site and company is the creation of Andrew Wood whose aim was to develop a website where trainers. simple to follow and easy to They also provide consultancy and bespoke services. including Business Development. Summary of Free Resources:  Samples of training materials. Click.managetrainlearn. whilst remaining affordable. seminars and workshops. Plus.trainerbubble.

Plus. Learn! 2010 93. and Nutrition.trans4mind. there‟s a 30-lesson course called “The Positive Approach” which is intended to help you become clearer about your own identity.Manage. Then you can download a 242-page pdf book called “Transforming the Mind” and take a range of personality tests covering extroversion/introversion. if that‟s not Email Address: info@trans4mind. For starters. Trans4Mind Tools for Transformation This link will take you to a wealth of free goodies from Peter Shepherd‟s Trans4mind website. there are 3 more free courses on Communications. what you want in life and how to consciously transform your life for the better.managetrainlearn. And that just scratches the surface. you can also download a 107-page pdf book called “The Whole Person Handbook” which uses a questionnaire to lead you through your key development issues. Phew! Summary of Free Resources:  E-book  courses on self-development  free coaching  free copy of “Transforming the Mind”  free copy of “The Whole Person Handbook”. Page 99 of 107 Get the MTL Experience! . and assertive/unassertive preferences. stable/unstable. www. Site Home Address: http://www. Heart Intelligence.

and leadership and management. You get what‟s on offer thrown straight in your face. change and culture. communication and marketing. Click. valuation and decision making. it's all completely free! Summary of Free Resources:  portal for management articles and ideas  free magazines  hall of fame.. it‟s an amazing management portal linking to over 250 management methods and theories in areas like: strategy and value creation. organization.Manage. In fact..managetrainlearn.valuebasedmanagement. Nearly every concept on management must be www. In just a few Page 100 of 107 Get the MTL Experience! . and most importantly. Value-Based Management Management Methods There‟s no room for pretty designs or graphics on this site. Site Home Address: http://www. It‟s like an internet inside an Email Address: info@valuebasedmanagement. Learn! 2010 94. I could jump from “Game Theory” to “Six Thinking Hats” to “Emotional Intelligence” to Covey‟s “Seven Habits” theory.

How would you like the doctor to explain what‟s wrong? Would you prefer him to show you on a www. Learn! 2010 Vark Learning Styles 95. which are the 4 main learning styles (though check out Accelerated Learning who expand this to 8 multiple intelligence learning styles). Neil Fleming. Discover Your Learning Style VARK stands for Page 101 of 107 Get the MTL Experience! .managetrainlearn. Site Home Address: http://www. Email Address: flemingn@ihug. This site from New Zealander. Aural. tell you. has a questionnaire of 13 typical learning situations that will tell you what your preferred learning style is. or explain on a diagram?” Once you‟ve answered all the case Summary of Free Resources:  learning style questionnaire  helpsheets on the styles  books and software. and Kinaesthetic. Here‟s one of the situations: “You have a problem with your knee. you‟ll get a page that explains your learning style. Read/Write.

com/games Email Address: james@wilderdom. I‟d award James Neil the Nobel Prize for Experiential Learning! Summary of Free Resources:  13 categories of group games  massive store for all things training  trainer‟s resources. Click. activities and exercises. or adapted.wilderdom. I could happily spend hours on this site. corporate managers.Manage. For example. They can be used. If you really want to push the boat out. for any experiential learning course. Wilderdom Gear for Adventurous Learning This wonderful site is James Neil‟s collection of classic and novel group games. Learn! 2010 Page 102 of 107 Get the MTL Experience! .managetrainlearn. you could even try out some indigenous games such as the String games of the Navajo and traditional Hopi games. Then there are some of my favourite icebreakers such as Cheeky Cheeky and Zoom. any of which could easily account for half a day‟s training. there are all the classic teambuilding games such as Lost At Sea. or the local scout troop. and Nuclear www. this is a treasure trove of training and if there were such a thing. Site Home Address: http://www. And trust activities such as Sherpa Walk and Human Ladder. Survival On The Moon. For me. whether you‟re working with colleges.

Click. a Dear Workforce agony aunt. there were articles. a Page 103 of 107 Get the MTL Experience! .com Email Address: tjohnson@workforceonline.workforceonline. Learn! 2010 97. Then there are all sorts of additional free features. Workforce Online Educating You About Your Workforce This is a huge resource and it‟s hard to know where to begin. a news poll. Site Home Address: http://www. newsletter.Manage. Summary of Free Resources:  magazine  articles  news poll  cartoons  hot list of HR providers and vendors  free sample issue of “Workforce Benefits”  forum.managetrainlearn. When I last looked. and www. For a start you can get a free copy of the Workforce magazine which covers current issues of interest to HR and general management. Registration gives you access to the full site and it‟s free so there‟s no need to miss out on anything. topic channels.

There are over 1200 articles and resources to choose from with headings like Bad Bosses.Manage. then Work Worries is the place to visit.managetrainlearn. Email Address: info@workworries. and Office Politics. This isn‟t a place where you can drop difficult employees and let them rot but a place to deposit all the articles you like and come back to in your own time. It‟s based on the idea that all workplace problems are caused by people and that.workworries. if you‟ve had a problem. Summary of Free Resources:  links to articles and resources  discussion forum  personal vault to collect and store your resources. Site Home Address: http://www. Learn! 2010 98. Work Worries Help With People Problems At Work If you have problems at work and need help to sort them www. The original feature that I like about this website is the Vault. then so has someone else who now has an Page 104 of 107 Get the MTL Experience! . Bullying. There‟s also a discussion forum where you can let off steam.

Titles include: The Definitive Book of Body Language. Click. and Teambuilding. It is an international Human Resource Management Consultancy that helps organisations meet their HR challenges by developing and implementing actionable solutions. It‟s a true management library. The free downloadable library on the site is the real draw. Learn! 2010 99. Don‟t Guess Your Way to Success.managetrainlearn. Training and Development. Leadership and Management. unusually. Policy and Procedures. and The Psychologist‟s Book of Personality Tests. Summary of Free Resources:  large collection of e-books Site Home Address: http://www. Xage Consultancy Your Very Own Online Management Consultancy Xage is a new site for me. Performance Email Address: Karen@xageconsulting.xageconsulting.Manage. It is run by Karen Davies and Gary Malcolm with. an office based in Vietnam. A large number of the books are MBA notes. Assessment Centres. Here you‟ll find a huge list of books under different categories such as HRM. Recruitment. HR Planning. English Brainstormers. Job Page 105 of 107 Get the MTL Experience! .

Site Home Address: http://www. You don‟t easily forget the name or the clever way in which he uses the name as a Page 106 of 107 Get the MTL Experience! .Manage. For example.zigziglar.. and all you‟ve got going for you is you. There are a few great free offerings to be found as well. Zig Ziglar It’s About Being Better The reason I included Zig Ziglar‟s website in this book isn‟t because I liked the idea of an entry under “Z” but because I liked the idea of how one man can turn himself into a Email Address: info@zigziglar. What sets him apart from the rest is that he knows how to stand www. Fleas and Pump Handles” when you sign up for the newsletter. But if you want to find out how to turn yourself into a distinctive brand. and every day there is a new Zig Quote of the Day. then you can‟t do much better than copy Zig. much like many of the others in this book. Learn! 2010 100. including a self-talk card and a performance planner. Zig Ziglar is a motivational speaker and trainer. his short training courses are called Ziggets. his forum is called Ask Zig!!.managetrainlearn. Click. A bit like Zigzagging all the way to success! Summary of Free Resources:  newsletter  self-talk card  performance planner  free download of Zig‟s “Biscuits.

subscribe to our weekly newsletter. This is learning like you always dreamed it could be. For a very special learning experience. Here you can learn about the 20 skills you’ll need for success in the 21st Century. and much Page 107 of 107 Get the MTL Experience! . For more digital publications on management and personal visit http:/ww. visit our website at http://www.managetrainlearn. get instant downloads of FREE products.Manage.managetrainlearn. get your surprise bonus gift. Click. enter our prize quiz. Learn! 2010 Thank you for reading and using this book.managetrainlearn.

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