Manage, Click, Learn!


Manage, Click, Learn! 2010
Your indispensable guide to this year’s 100 best learning sites on the Net

Page 1 of 107

Get the MTL Experience!

Manage, Click, Learn! 2010

This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is published with the understanding that the author and the publisher are not engaged in rendering legal, accounting, or other professional advice. If legal advice or other professional assistance is required, the services of a competent professional should be sought. Eric Garner, KSA Training Ltd, individually or corporately, does not accept any responsibility for any liabilities resulting from the actions of any parties involved. You may distribute this e-book freely as long as nothing in it is changed. You may not charge for this e-book.

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Get the MTL Experience!

Manage, Click, Learn! 2010

Introduction Hi! The idea behind this ebook is to give you a quick and easy entry to the wealth of FREE business learning material that‟s available in the year 2010 on this amazing phenomenon we call the Internet. I‟ve selected what I consider to be the best 100 sites on the Internet today for management and personal development, based on one simple criterion: the quality and quantity of FREE material they offer. The material you‟ll discover ranges from something as simple as a personality questionnaire, to something as detailed as a 383page book -full of ideas and advice. If you‟re a manager, trainer, or learner, and you‟re interested in developing your own skills, or those of your team, this book is like falling headfirst into an Aladdin‟s cave. At a rough count, I reckon there‟s over 1000 hours of training and development here. All waiting for you to explore and use. And the great thing is, it‟s all FREE! Of course, my problem has been not on what to include (that was relatively easy) but what to leave out. So, here‟s how you can help. If you know of a great management, training, or learning site that I‟ve missed out, just email me and let me know at my address below. Who knows, together we could produce a 1000-resource book. Now that would be something! Best wishes and good reading, Eric Garner ManageTrainLearn Page 3 of 107 Get the MTL Experience!

20 15. Basic Learning Systems Inc 17 12. Customer Service Manager 28 23. Be a Better Manager 16 18. 16. 27. 12Manage 8 3. Big Dog and Little Dog's Bowl of Biscuits 19 14. 35. Customer Service Training 29 24. 30. 17. 29. Aimm Consulting 13 8. Click. 36. Body Language Expert Brain Connection 21 Business Balls 22 Business Marketing 23 31. Accelerated Learning 10 5. 26. Accel-Team 11 6. Business Simplification Changing Minds 25 Citehr 26 Coaching2grow 27 22. 24 19. 1000Ventures 7 2. 34. 20. Action Leadership 12 7. 18 Better Workplace Now Page 4 of 107 Get the MTL Experience! . 37. Executive Coaching Studio 37 32. 33 28. 21. All Business 14 9. Anecdotage 15 10. Discovery Health Channel 30 25. DWM Beancounter 31 Easy Training 32 Empowering Messages Entrepreneur 34 Evan Carmichael 35 Everyone Negotiates 36 11. A Better Workplace 9 4. Executive Planet 38 Ezine Articles 39 Fast Company 40 Fenman 41 First Steps Training 42 Games2Train 43 www.managetrainlearn. Learn! 2010 Table of Contents Introduction 3 Table of Contents 4 1. 33.Manage.

Human Resources About… 49 44. 56. 79. 64. Institute of Silly and Meaningless Sayings 50 45. 60. Learn! 2010 38. 64 59. My Name Is Scott Human Links 48 58. 54 49. 62. 72. 63. 46. 50. Get More Done 44 Harvard Business School Harvey Mackay 46 Hello. 45 40. 70. National School Board Association 63 www. 78. 69. 48. 47. 52. 51. 47 42.managetrainlearn. 70 65. 54. 73. 61. 77. 41.Manage. 53. Leadership Now 51 Leadership Tools 52 Leader-Values 53 Lessons in Lifemanship Management Help 55 Manager Wise 56 ManageTrainLearn 57 Marshall House 58 Mind Power System 59 Mind Tools 60 MIT OpenCourseware 61 mp3motivators 62 57. 67. Click. 71. 74. 75. 55. 71 66. 83 Self Growth 84 Targeted Learning 85 Get the MTL Experience! 43. Negotiation Enterprises Negotiator Magazine 65 New Conversations 66 Office Diversions 67 Patricia Fripp 68 People Alchemy 69 Penn State Psychology Personal Development Philip Humbert 72 Positive Club 73 Presentation Helper 74 Proven Models 75 Robin Sharma 76 Roger Dawson 77 Ron Kaufman 78 Salad Ltd 79 Silicon Beach Training 80 Skills Converged 81 Stressbusting 82 Success. Page 5 of 107 . 68.

Value-Based Management 100 95. The Logic of Success 90 The Manager 91 The Workplace Doctors Thiagi 93 Thinking Managers 94 Tickled By Life 95 Tom Antion 96 Tom Peters 97 Trainerbubble 98 Trans4Mind 99 94. 98. Learn! 2010 80. 96. 85. Click. 100.Manage. 99. Vark Learning Styles 101 Wilderdom 102 Workforce Online 103 Work Worries 104 Xage Consultancy 105 Zig Ziglar 106 www. 86. 97. 88. 92 87. 89. 93.managetrainlearn. 82. 81. Test Café 86 The Change Agent 87 The Leadership Hub 88 83. 91. Page 6 of 107 Get the MTL Experience! . The Improvement Encyclopedia 89 84. 90.

success360. The first impression you get of each site is the bright primary colours of the different models and the huge amount of fascinating information packed in. 1000Ventures New Wonder of the World What a great way to start this compilation! This site is the brainchild of Vadim Kotelnikov who describes his Ten3 Business E-Coaching site as “the world‟s number 1 inspirational business e-coaching resource”. connections and advice Site Home Address: In Email Address: Page 7 of 107 Get the MTL Experience! . I was particularly attracted to models called “The Jazz of Innovation” and “The Tao of Business Success”. It‟s sure to brighten up your day. It links to two of his other sites at www.Manage. Brilliant! Summary of Free Resources:  Colourful and original models of management  Series of colourful hyper-slides  Original ideas. And lots of fascinating original stuff too. Learn! 2010 www. Don‟t ask me what‟s here because the answer is. Click.1000advices. It reminded me of an interactive mind and www.1000ventures.managetrainlearn. there‟s so much that it‟s the sort of site you reserve for a rainy Sunday afternoon when there‟s not much else to do. Everything.

and a forum. In addition to the dictionary. and Korean). Learn! 2010 2. Summary of Free Resources:  an A to Z dictionary of 1500 management terms  forum  news links.Manage. I thought it was because you can translate any page into any one of 12 languages (including Arabic. there‟s also a management news section giving links to all the latest management gossip. Japanese. At first. models and theory. the chances are the number is much higher by now. At its core is an A to Z dictionary of management methods. a list of courses being run (to which you can add your own).com Email Address: info@12manage. It‟s like an internet in an internet just for managers.12manage. Click. Since you can add your own entries to the dictionary. Only after more wandering around did I realize that in fact it‟s due to the 12 hubs around which the site is built. Site Home Address: http://www. This site is a formidable resource.managetrainlearn. Chinese. 12Manage Rigour and Relevance I ferreted about on this site for quite a while trying to work out why it was called “12Manage”. These hubs are 12 management disciplines ranging from change through human resources and leadership to supply change and Page 8 of 107 Get the MTL Experience! . When I last looked there were over 1500 easy-to-access entries.

com www. describe_coworkers. and dysfirmations.Manage. Who said that work should be too serious anyway? Summary of Free Resources:  forum on workplace issues  e-letters and archive  huge selection of articles  self-evaluations  laugh-at-work features (add Page 9 of 107 Get the MTL Experience! . It‟s not fancy. but it is full of great content for anyone interested in making their workplace a better place.abetterworkplace.html. Then there are toolkit. and “Measuring the Mirth”. colourful. A Better Workplace Making Workplaces Work Better I love this website which is the brainchild of Daniel Robin. tips. Where to start? Well.html to the site address)  massive list of resource references. “Nature‟s Leadership Lessons”. Daniel lists the things you shouldn‟t say at work. (my pick of which is the phrase: “That is so not going to happen”). Click. there‟s a 13-part series on leadership with sections such as “Knowing when to get out of the way”.managetrainlearn. or trendy. and Ways not to describe your boss (eg “The elevator is on the ground floor and he‟s pushing the down button”). But what makes me pop back to this site regularly is its irreverent series of Laugh At Work features. senseless acts of immaturity (eg “Skip rather than walk”).html. Site Home Address: Email: info@abetterworkplace. and tools sections. Learn! 2010 3.

The questions are all straightforward. Intra-personal. Learn! 2010 4. Accelerated Learning Free Learning Styles Test This is a lovely www. eg “I keep a personal diary” and “I am a good talker with a well-developed vocabulary”.com Email Address: als@acceleratedlearning. Click. Mathematical. Inter-personal. There are 35 questions in the test which is very well-designed and shows the effect of your answers as you proceed. It‟ll introduce you to the concept of Accelerated Learning for both adults and children and offers a free Personal Learning Style test based on the theory of Howard Gardner that each of us has one of 8 intelligences. It did! Summary of Free Resources:  learning style profile.acceleratedlearning. Page 10 of 107 Get the MTL Experience! . Bodily. I know that I am linguistic and so was curious to see whether the test would come out right. (Linguistic. and Naturalistic). Site Home Address: http://www. Musical.Manage.

Space utilization. Accel-Team Advancing Employee Productivity There are some nice features on this site. and coaching.accel-team. did you know that the base of this huge structure is only 7 inches from being a perfect square?). Site Home Address: http://www. (For example. Then there are detailed features on Email Address: sales@accel-team. productivity and team development  excellent and well-illustrated modules on teambuilding and www. There‟s a history of employee productivity that will take you all the way back to the Pyramids. Learn! 2010 5.Manage.managetrainlearn. motivation. Summary of Free Resources:  pdf articles on coaching. Machine utilization. self-appraisal. plus some well-presented explanations of time Page 11 of 107 Get the MTL Experience! . One thing that‟s a bit different here is a set of Checklists. Click. and Interpersonal relations. They include Time utilization. and employee development.

managetrainlearn. Brent Filson does it and this is his website where you‟ll find his collection of management and leadership Email Address: brent@actionleadership. And to cultivate that perspective you need kindness. Yes. skills. I‟d willingly jump through hoops if he asked me. He goes on.actionleadership. “From now on. It could be because he always seems to come up with a refreshingly new angle that just makes me think “but of course…” Take his article “Elephants Can Jump” for instance. Summary of Free Resources:  insightful leadership articles. tenacity. Site Home Address: http://www. Learn! 2010 6. Here Brent makes the point Page 12 of 107 Get the MTL Experience! .” I like the concept that management trainers and management training should be kind. For me. I‟m not too sure exactly why I like his writing. leadership makes the elephant www. unlike management which involves simply the care and feeding of the organisational elephant. Action Leadership Brent Filson’s Leadership System It‟s funny how some management writers just do it for you while others don‟t. And that‟s why I think I like Brent Filson. see every leadership challenge as a way of having people increase their knowledge. Click. courage. and leadership abilities. Page 13 of 107 Get the MTL Experience! .com www.aimmconsult.managetrainlearn. I took the test and was honest (I really was!) and this is how I scored: good at conveying credibility but improvement could be made in all other areas. or “rarely doing” this. The final score will give you a feedback on areas such as Delegation. Motivation. There are 14 questions covering areas like “I explore with others different ways to accomplish goals”. and Conveying Email Address: webmaster@aimmconsult. Summary of Free Resources:  personal flexibility skills test  situational judgment tests  articles  quotes  newsletter. which are great starting points for further self-development. Then you score yourself.Manage. You‟re offered some examples of “always doing” this. The website of Aimm Consulting gives you the chance to find out how good you are at influencing and leading. Site Home Address: http://www. Learn! 2010 7. Aimm Consulting Performance Based Assessment Questionnaire One of the most attractive features of many management and personal development websites is the chance to assess your skills.

There‟s advice on managing every aspect of your business. many of the products on the site are only available through purchase. There are news reports. I couldn‟t resist it so I looked up at random a leadership publication and chose Journal of Leadership and Page 14 of 107 Get the MTL Experience! . One in a million. Site Home Address: http://www. And there are special campaigns such as the one I followed called “6 for 06” where six businesses are followed for a period of six months. One that particularly caught my eye was a search directory of over 700 business publications containing over one million (yep. guides and tips. Email Address: info@allbusiness. that‟s one million!) articles. Isn‟t the web amazing? Summary of Free Resources:  blogs  tip of the day  database of business periodicals.Manage. blogs. Learn! 2010 8. but there is a huge amount of free material. including employment and HR and business www. This led me to a number of articles from which I chose Empowerment in the Context of Organisational Change.allbusiness. And sure enough there it was. There‟s everything you could possibly need to help you run an efficient business. All Business Champions of Small Business This is an amazing site for anyone running a small business. Of course.managetrainlearn.

name or keyword.Manage. illustrate a learning point. Anecdotage Famous People. tell that down the pub and see if they believe you! Summary of Free Resources:  a huge resource of anecdotes including business stories. aphorisms. Now. Site Home Address: http://www. Learn! 2010 9. Funny Stories If you‟re looking for an amusing story to add to a presentation. He sold over 2 million. partly on the basis that the Japanese word for “poo” (unko) is an anagram of the word for “luck” (koun). the database came up with 493 stories. perhaps more than you‟ll ever need to get to grips with. How about this one pulled out at random? It‟s about Japanese businessman. Email Address: editor@anecdotage. Koji Fujii who in 2003 marketed little pieces of gold-plated excrement as lucky charms. then this is the place to Page 15 of 107 Get the MTL Experience! . or just to entertain friends at the pub. When I keyed in “Business”. Click. It‟s absolutely crammed with anecdotes.anecdotage. and amusing stories. there‟s a useful search button that allows you to fine-tune your search according to a www.

Processes. This website is particularly useful for managers in the UK. Click on any of these and you get a selection of links. In the same way. the checklists from the spinning wheel all link to the relevant National UK Occupational Standard. Achieve Results The first thing you see on the Be a Better Manager website is a spinning wheel that breaks management into 6 key areas.beabettermanager.managetrainlearn. People. showing how learning a skill related to levels of performance.Manage. Be a Better Manager Solve Problems. Physical Email Address: info@beabettermanager. you can build your own personal collection of checklists. There are also links to local resources around the UK. It has 15 questions and delivers immediate feedback. and Financial Resources. Lastly. there‟s an online questionnaire to find out what your strengths and weaknesses as a manager are. These are: Strategy. Information. Learn! 2010 10. It provides a list of industry sectors with links to their Skills Council. If you register and log www. Click on a link and you get a diagram with individual lists of do‟s and don‟ Page 16 of 107 Get the MTL Experience! . Summary of Free Resources:  Checklists on best practice  Good links  Management questionnaire Site Home Address: http://www. Click. Seize Opportunities.

com Page 17 of 107 Get the MTL Experience! .managetrainlearn. For the record. Click. The test is designed to measure your English reading speed which for most people is slightly less than 200 words per www. Learn! 2010 Basic Learning Systems Inc 11. Note where you got to.basic-learning.htm to the site address)  weekly business writing tips.Manage. it doesn‟t exactly test your comprehension. Of course. but who‟s counting? Summary of Free Resources:  reading test (add /bls/readtest. I made it to 354. Site Home Address: http://www. Do You Know Your Reading Speed? If you want to find out how quick you read. you‟ll find out your reading speed. then spare a minute or two for this easy test from Basic Learning Systems Inc. and hey presto. a business communications company run by Gloria Email Address: gloria@basic-learning. All you do is click a start button when you begin to read a passage and then after 20 seconds a pop-up box stops you.

I‟ll let him take up the story:” Imagine a workplace where everyone is fully engaged. Imagine the innovative power of such an organization. This is a card of 25 squares on which is printed a buzzword eg “empower”. Site Home Address: http://www. “envision”.html to site address)  difficult dozen help zone  instant feedback report  awful bosses hall of fame  article reprint centre. Tom‟s aim is to create better workplaces. Page 18 of 107 Get the MTL Experience! . just imagine! One of the fun ideas on this site is Tom‟s set of free buzzword Bingo cards. to thrive.managetrainlearn. Where teamwork comes naturally. Imagine its ability to attract and retain talent. Learn! 2010 12.betterworkplacenow. Just be sure you know what reaction you‟ll get if you suddenly interrupt the chairman‟s speech with cries of “Bingo!” Summary of Free Resources:  buzzword bingo (add /bingo/index. Where kindness rules. You simply take this card to your next meeting and see if you can mark 5 buzzwords in a row. to www. Better Workplace Now Free Buzzword Bingo Tom Terez is a man with a mission and this is his website. Where people eagerly use their brainpower. “value-added”. Imagine its passion for serving Email Address: webmail@tomterez.” Yea. Imagine the sense of mission and spirit of fun.

learning. leadership and Page 19 of 107 Get the MTL Experience! . Site Home Address: http://www. You‟ll take a journey from Lao Tzu‟s Ancient China via Plato and Socrates in Ancient Greece through medieval guilds to e-learning. Summary of Free Resources:  a massive resource on performance. the learning process. It‟s a massive resource and a lot of it is original. definitions of learning terms. and performance management. It‟s still as good as ever.Manage. is The History of www. By the way. Click. Amongst the goodies are: current training Email Address: donclark@nwlink.managetrainlearn. in case you‟re wondering about that title. the art and science of leadership.nwlink. and still look at. It‟s the best around. Don has a big German shepherd dog and a smaller companion. Learn! 2010 Big Dog and Little Dog's Bowl of Biscuits 13. But the one feature I remember from years ago when I first came across this site. The History of Training Don Clark is the mastermind behind this formidable resource on everything to do with training and learning.

relaxed Page 20 of 107 Get the MTL Experience! . and The Business World. Parenting Email Address: I learnt how to use my body language at job interviews. and friendly gesture. www. Cue: open smile. in one tour of this site. Practical Applications. and how to convey sincerity and warmth with my face and gestures. Gender Differences. Learn! 2010 14.managetrainlearn. Personal Interaction. The There are 7 topic areas: Ask Our Experts. Body Language Expert Understanding Body Language and the Signals BodyLanguageExpert contains over 60 articles written by experts who continually update and add new content. Summary of Free Resources:  Articles on all aspects of body language Site Home Address: http://www. why mobile phone shop staff don‟t use desks.bodylanguageexpert. So.

illusions. brain Page 21 of 107 Get the MTL Experience! . quiz. Sound Sequence or Dunk Tank. Then you can view nicely-designed animations which uncover what goes on in your brain. a series of articles on things like how we remember and why we forget (I now know exactly where a new face is stored in my head). to be honest. You‟ll learn curious facts such as why we have to scratch an itch and why phone numbers in America are 7 digits www. Click. It‟s like a couple of hours doing press-ups down the brain gym! Summary of Free Resources:  articles. the thing that always draws me back to this site is its collection of Brain Teasers.Manage. There‟s a weekly brain bender to test your knowledge (which I got wrong!).managetrainlearn.positscience. brain games. You can play Bumper Cows. Learn! 2010 15. such as why you conceive a word in one part of your brain and utter it from another. and a set of 29 images that dissect the brain as if you were there with a scalpel! Email Address: webmaster@positscience. A to Z glossary  animations  free half hour online course. Site Home Address: http://brainconnection. Brain Connection Brain Buzz This is a fabulous site on everything to do with the brain.

It has all the familiar. time management planners. models like those from Maslow. It‟s absolutely huge and covers everything you could ever need on training. So just go and enjoy it! Summary of Free Resources:  teambuilding activities. quizzes. this is all Page 22 of 107 Get the MTL Experience! . And templates of resignation letters. McGregor and McLelland. Click. management and business. and not so familiar.managetrainlearn. appraisal forms.Manage. multiple intelligence tests  training models  and much more too numerous to mention. explaining how to read personality from your Email Address: ac@alanchapman. It even has a graphology test. Where Alan got the time from to produce all this beats me. and Aesop‟s fables. induction training checklists. the tree swing cartoons. But while others charge for a fraction of what‟s here. Shall I go on? I‟ve barely scratched the surface. a glossary of training terms. Business Balls Great Balls of Fire This is Alan Chapman‟s mega site. feedback www. There‟s a fun test that Alan calls “Big Boys Test” where you have to insert the names of cars into a story. Site Home Address: http://www. Learn! 2010 16. exercises and icebreakers  motivational and amusing posters  file tools and materials  puzzles. Page 23 of 107 Get the MTL Experience! . It comes from Business Training Media who offer onsite courses and a big catalogue of training materials.Manage. Take them while they‟re on offer! Summary of Free Resources:  free video previews  newsletter tips  free magazine subscriptions  management articles. Presentations. Learn! 2010 Email Address: info@business-marketing. and The Deal. as well as in categories such as Education. A specific area like the Internet offers 33 different publications ranging from Application Development Trends to eWeek and HP World Magazine. Site Home Address: http://www. Business Marketing Free Magazine Subscriptions Here‟s a free offer of trade magazines in both professional subject areas like Human Resources and Sales and The free professional trade magazines on offer include: Human Resource Executive. Government. and Transportation. Internet. Call Centre. Corporate Meetings and Incentives.

Business Simplification Simple Really This is Australian David Brewster‟s site devoted to ways of simplifying business. and a set of paperclip templates to keep the campaign fresh in your mind.Manage. Summary of Free Resources:  E-book called “Success with Simplicity”  toolkit of materials  monthly www.managetrainlearn. This is what David says: “Cost reduction has been a central focus in most businesses for many years now. Site Home Address: http://www. a busy manager‟s complexity audit.businesssimplification. Complexity imposes its price on organizations as a whole and on each individual within them: managers and staff and even The only way to deal with it is to focus more effort on simplicity.” When you register here you get a free toolkit including a meeting planner. Yet there is one hidden area of cost which has rarely been addressed: Email Address: enquire@businesssimplification. a Make It Simple Page 24 of 107 Get the MTL Experience! . Click. Learn! 2010 18.

In David‟s own words. hooked on the thrill of discovery. The sites include: changing Email Address: contactus@changingminds. and explanations. Changing Minds How We Change What Others Think. and business www. second. Site Home Address: http://www. principles.changingminds. techniques. David. he is first a learning junkie. Click. quality toolbook. Feel and Do I am full of admiration for the author of this site. Well done! Summary of Free Resources:  forum  blog (with nice references to his family and friends)  huge collection of disciplines. and thirdly a teacher who loves to pass on the aha‟s of what he knows. They probably account for over 3500 web pages of industrialstrength Page 25 of 107 Get the MTL Experience! . No need to apologise.managetrainlearn. Believe. creating minds. He‟s compiled a huge resource of interconnected websites covering the whole gamut of learning models and theories. David apologises that his creations are done in his spare time.Manage. David Straker. You‟re what the web‟s all about. Learn! 2010 19. improvement encyclopaedia. an engineer who needs to connect theory to practice.

citehr. The network now has hundreds of thousands of members from India where it is based to every corner of the Email Address: info@citehr. As Sidhartha says. “everything is available to everyone at no charge. There are 7 networks – Page 26 of 107 Get the MTL Experience! . Citehr Improving Organisations The CiteMan network is one of my favourite resources. ideas and resources. Learn! 2010 20. General. One of the beauties of the network is that it allows exchanges of real-world business situations rather than just straight theory. Click. Site Home Address: http://www.Manage. Legal. use it well!” Summary of Free Resources:  massive network of management. When I last looked there were over 50. HR.000 downloadable www. Each is a goldmine of information. Operations. and Sales/Marketing. It‟s the brainchild of Sidhartha Roy who founded the network back in May 2004 with the sole mission of helping improve organisational business management. and Jobs. Page 27 of 107 Get the MTL Experience! . Coaching2Grow covers most of the topics and issues that managers discuss with coaches including: Leading others. As you work your way through the topics.managetrainlearn. You can use it as a standalone coaching tool or as a supplement to working with a live coach. There are also 18 self-assessment quizzes to assess your own performance and suggest areas for change. Learn! 2010 21. Coaching2grow Online Executive Coaching for Managers Coaching2Grow is an online coaching resource for Email Address: info@coaching2grow. Why employ a coach when you can do it all yourself? Summary of Free Resources:  Personal growth workbook  Strengths inventory  18 sets of quizzes Site Home Address: http://www. One exercise you can do on your computer screen is to identify your top 10 personal strengths from a long www. They range from Feedback to Musts and Shoulds and Enemy No 1. Managing yourself better. Working with difficult colleagues.Manage. you can make notes on your thoughts and plans in a Personal Growth Workbook. and Influencing a tough boss.coaching2grow.

Tests. In a short visit. There are tons of great information on this Page 28 of 107 Get the MTL Experience! . there‟s a great free magazine and technical document subscription service with 16 products offered. and that lengthy waiting times are still the top frustration of Email Address: info@customerservicemanager. Surveys. reviews. Click. that people in Poland are the most satisfied with customer service. such as Customer Service Job Descriptions.managetrainlearn. articles and resources to help improve customer service worldwide!” It‟s an e-magazine for Customer Service www. What else? Well.customerservicemanager. I learned that the average European consumer spends 2 hours 3 minutes a week dealing with customer services. And a series of useful aids. Customer Service Manager Are You Being Served? Customer Service Manager describes itself as “the web‟s leading community for customer service professionals – bringing you news. and Scorecards. Summary of Free Resources:  Magazine subscriptions  Articles on customer service  Service topics Site Home Address: http://www. There‟s one of the biggest lists of customer service articles I‟ve seen. Learn! 2010 22.

“Five Forbidden Phrases”.servicetraining. Where you come when you‟re sick of customers. you‟ll find 16 free previews of the videos. Amongst my favourites are: “Exploring the Rudeness Matrix”. and “From Curt to Courteous” www. Customer Service Training Deliver Today. it‟s a smashing site run by Nancy Friedman. seriously. Learn! 2010 23. Summary of Free Resources:  newsletter  video previews. and expertly presented by Nancy Email Address: info@telephonedoctor. who‟s put together a library of video programmes on customer service. They‟re all Page 29 of 107 Get the MTL Experience! . See Results Tomorrow This is the Telephone Doctor or Customer Service Training site. to the point. perhaps? No.Manage. Site Home Address: http://www. On the link below. Click.

so if you want more of the same. or strongly agree. disagree. pop over there). You can get 31 free Basic Personality tests on this www. (They‟re all taken from the Queendom site." There are 10 statements with which you strongly Page 30 of 107 Get the MTL Experience! agree. you can succeed no matter what”. through Communications Skills. Procrastination and Type “A” Personality tests. Here‟s an example of what you‟ll face in one of the set. ranging from Your Anger profile. Discovery Health Channel A Test of Your Communications Skills If you‟re into self-assessments. Learn! 2010 24.html Email Address: info@discovery. the Locus of Control and Arbitration test. The preamble explains: This test assesses your locus of control orientation and your attribution style. Click. here‟s a true feast. "A locus of control orientation is a belief about whether the outcomes of our actions are contingent on what we do (internal control orientation) or on events outside our personal control (external control orientation). Now off you go! Summary of Free Resources:  free personality tests. to Perfectionism. Site Home Address: http://health. The first statement is: “Heredity determines most of a person‟s personality” and the last one is: “If you set realistic goals. partially agree/disagree.

There‟s another great free service that Dave offers: links to free business software.managetrainlearn. All this should put you in your accountant‟s good books! Summary of Free Resources:  free bookkeeping course  links to free financial software. Checkmate Plus. You‟ll find links to the Open Office suite of programmes. and many more. so a good free course on all things accounting is right up my street. There are 7 lessons in the course. Onestep Accounting. Click. Big E-Z‟s free trial version. DWM Beancounter We Count While You Manage I‟m a bit of a duffer where accounts are concerned (thank goodness for a good accountant!). Site Home Address: http://www. As well as viewing this free course. Dave Marshall‟s Bookkeeping course fits the bill nicely. The General Ledger and Journals. you can also sign up for Dave‟s other courses (eg Special Email Address: info@dwmbeancounter. reassuring and conversational style. Learn! 2010 25. He has a nice www. and Merchandise Inventory) as a guest and get the first lessons free. Acemoney Lite. Lazy8 Page 31 of 107 Get the MTL Experience! . and Financial Statements. Payroll. covering stuff like Debits and Credits. I don‟t feel I‟m being talked down to and there‟s no jargon.

And just hope that you have a leader who can similarly rise to the occasion next time he or she is in front of a microphone! Summary of Free Resources:  articles  customer service presentation script. It‟s an astonishing testimony to an inspiring leader.Manage. And You Think Strawberries Are For Eating! Most management speeches tend to fall into two types: the formal ritual. It works on many www. it‟s a great template for a superb Page 32 of 107 Get the MTL Experience! . Click. (Lavenson was president and chief executive of the prestigious Plaza Hotel in New York). (check out the almost imperceptible presentation techniques that are used).managetrainlearn. Learn! 2010 Easy Training 26. as in the awards presentation or retirement bash. or the Email Address: info@easytraining. (You guessed: I like it!) Just read it. It‟ll have you smiling to yourself one minute and nodding in agreement the next. and it‟s a unique learning experience. as in the annual statement to the board. Site Home Address: http://www.easytraining. Prepare then to be captivated by a wonderful presentation from James Lavenson to the American Marketing Association that fits neither of these categories.

cartoons.Manage. if that doesn‟t brighten your day.empoweringmessages. and some really inspiring articles. Site Home Address: http://www. But what is a bit special about this site is the collection of 83 empowering audio messages from some of the top positivity speakers in the Page 33 of 107 Get the MTL Experience! . there‟s no hope for you! Summary of Free Resources:  audio messages. You‟ll be able to listen to Jack Canfield on “The Power of Studying Success”.com www. Learn! 2010 Empowering Messages 27. a huge collection of positive news stories. Now. Free Empowerment Chats This is an uplifting site that should put you in a good mood. It‟s all about empowerment (aka positivity).com Email Address: zev@empoweringmessages. Click. Lisa Jimenez on “The Power of Conquering Your Fear” and Greg Reid on “The Power of Now”. There are empowering stories.

As the title implies. and magazine. Learn! 2010 28.Manage. from finding an attorney to engaging new staff. As if all that weren‟t enough.managetrainlearn.entrepreneur. from raising money to taking time off. Entrepreneur Make It Big In Business The Entrepreneur website is the shop window for the Entrepreneur magazine which is an American magazine sold off line from most bookstalls and booksellers. There are ideas galore on what kind of business to make money in. And there‟s a hand-holding guide to managing and growing your business. from home-based businesses to franchises. it‟s aimed at start-up and home-based businesses and if it‟s advice you‟re after. there‟s heaps of it here. features. there‟s an A to Z encyclopaedia of small business terms. Now all you have to do is count your first million! Summary of Free Resources:  newsletters  business tools  calculators  an A to Z of small business terms  www. Page 34 of 107 Get the MTL Experience! . For a Email Address: feedback@entrepreneur. there‟s everything you could possibly need to know on starting a business. Site Home Address: http://www.

Learn! 2010 29. Evan Carmichael Motivation and Strategies for Entrepreneurs If you‟re an entrepreneur looking for Page 35 of 107 Get the MTL Experience! . there were 348 items. including Creating a Mission Statement to Maslow for Entrepreneurs to Start Up Capital www. He succeeded at the early age of 19 with his own software company and now his passion is to pass his secrets on to others. advice. this is the site for you. On this site. and a page of unique resources supplied by contributing experts. eg Partner Questionnaire  Tools and guides  Entrepreneur advice  Free downloads. Summary of Free Resources:  Videos on famous entrepreneurs eg Steve Jobs  Blog network  Template downloads. Evan Carmichael is a Toronto-based entrepreneur who has his own communications group. Click. and Email Address: info@evancarmichael.Manage. At the start of the year. These include videos.evancarmichael. articles. training. bios of famous entrepreneurs.managetrainlearn. Site Home Address: http://www. you‟ll find a treasure-trove of resources for entrepreneurs.

including a test of your negotiating style. a monthly www. newsletters and collection of negotiation gambits  negotiating style self-assessment. or “Appealing to Mother Teresa” which is a cunning message for help that only a hard-hearted person could refuse. for instance.managetrainlearn. Summary of Free Resources:  articles. Site Home Address: Page 36 of 107 Get the MTL Experience! . Learn! 2010 Email Address: info@pbsconsulting. It‟s not hard to see why.You’ve Got To Be Kidding This is Peter Barron Starks‟ site. Everyone Negotiates YIKES . But what caught my eye was his list of over 60 short sharp negotiating gambits. would forget “YIKES You‟ve Got to be Kidding” which is about expressing surprise to your opponent. They‟ll catch your attention too because they‟re very much to the point and memorable. Who.Manage.everyonenegotiates. Click. If these gambits don‟t turn you into a powerful deal-maker. and incisive articles. which he calls: “your premier resource for sharpening your negotiating skills”. I‟ll eat my hat. There are lots of free resources here on negotiating.

Site Home Address: http://www. Beats those long journeys to training courses! Summary of Free Resources:  articles. After the first part which is an Introduction. The 5 parts arrive in succession in your email box and because of Sean‟s laid-back.managetrainlearn.Manage. Click. you get “Making Things Happen”. then “Great Communication Skills are Part of the Top Executive‟s Armoury”. Learn! 2010 31. friendly style are easy to read and easy to absorb. One of the free goodies on offer is a 5part email course called “The Top 5 Secrets of the Most Successful Executives”.executivecoachingstudio. Executive Coaching Studio Free E-Course for Executives This is an executive coaching website run by Sean Email Address: sean@executivecoachingstudio. newsletter  email course for Page 37 of 107 Get the MTL Experience! .com www. followed by “Understanding Others” and ending up with “Seeking Good Counsel”.

and etiquette. culture. meaning you can register and update articles.Manage. Plus for each country. how to address people. Click. making appointments. Site Home Address: http://www. what to wear. and hotel booking. Summary of Free Resources:  Details of how to communicate in 49 different countries from Argentina to Yemen. Its main feature is a guide to business culture when negotiating in 49 different countries. For each Page 38 of 107 Get the MTL Experience! . and conversational do‟s and don‟ts. you get advice on: negotiating tactics.executiveplanet. Executive Planet Cross-cultural Training If you do business around the Email Address: info@executiveplanet. suitcase.managetrainlearn. The site works like a wiki. entertaining. this site is an essential companion to your airline tickets. Learn! 2010 32. you‟ll get advice from an expert along with facts about www.

Here are a couple of statistics. Site Home Address: http://www. Click. Presentation.managetrainlearn. Goal Setting.ezinearticles. Time Management. and Top 10 Tips. In the business section. And over 25. It reviews everything that it archives which means you‟ll get only good stuff. Learn! 2010 33. Coaching. Ezine Articles Ezine Articles for Authors I had to include an article directory in this compilation simply because of the huge amount of material you‟ll find on any one of these sites. See you in a couple of hours‟ time! Summary of Free Resources:  massive article directory. you‟ll find Leadership.000 articles (and probably growing all the time). Teambuilding. Change Management. For me. and Creativity.Manage. Negotiation. there are all the categories you could wish for if you are looking to extend or update your knowledge. What makes Ezine Articles the best of a big bunch is that it doesn‟t just allow anyone to stick any article on its site. www. the best article directory by far is Ezine Articles. In the Self-Improvement section.000 authors (also probably growing all the time).com Page 39 of 107 Get the MTL Experience! .com Email Address: info@ezinearticles. It has over 100. The list just goes on and on. This site is mind-bogglingly massive. I‟ve spent many a valuable hour or two here and come away with ideas that would make my head burst. run by Christopher Knight. including: Customer Service. Motivation.

which is a weekly roundup from the Web. of course. For a start. a fast feast. Fast Company How Smart People Work Fast Company is one of the original business information websites.fastcompany. Summary of Free Resources:  newsletters  tools you can use  the corporate shrink agony aunt  portraits of the future  slide Email Address: pr@fastcompany. mine‟s not there) and Top 10 Bosses From Page 40 of 107 Get the MTL Experience! . But that‟s nowhere near all they do. But on the site you can see the current edition for free and read selected articles. Essentially. Click. Then. there‟s the Fast 50 which are 50 portraits of businesses that are writing the history of the www. You can also browse their massive archive of past copies. For those of us too busy to spend every day surfing. Site Home Address: http://www. The one I like most is Fast Take. I first came across it many years ago when the Internet was still relatively small and it‟s nice to report that it‟s still going strong.managetrainlearn. a directory of businesses in your area (States only unfortunately). you can subscribe to some very useful newsletters. All in all. Learn! 2010 34. and a series of slide shows which includes: Six Jobs That Won‟t Exist in 2016 (I‟m OK. Fast Company is a monthly business print magazine that you can subscribe to.

As an example. The beauty of this site is that you can access all Fenman‟s offline products and at the same time instantly download free samples. you‟d have a huge library of valuable material. Selection and Induction. Click. and an exercise on identifying employees with talent. called Danger – Talent Zombies! Thank Email Address: service@fenman. Fenman! Summary of Free Resources:  huge range of training products with many free samples. Fenman Your One-Stop Shop For All Your Training Needs Fenman is a UK company with a long and successful record of creating training resources for management and personal development. There‟s so much information that if you downloaded everything that‟s available. That took me to a page with 8 big products of which I was able to download samples from As a result I had free access to over 70 pages of really excellent material including an exercise on Tackling Bullying. How to run an Assessment Page 41 of 107 Get the MTL Experience! . I clicked on just one of their 25 categories. Learn! 2010 www. an Induction Toolkit. this is what I did. Site Home Address: http://www.fenman. They are now a formidable presence on the Web.managetrainlearn.

For example.Manage. how about “The Great Mississippi Lizard Egg” or “Moonball” or “Wampum” ? Even the names are original. First Steps Training also provides a (paid) service where they will email you an exercise within 3 days to suit any specification you give Page 42 of 107 Get the MTL Experience! . www.managetrainlearn. Site Home Address: http://www. Incidentally. First Steps Training Put Life Back Into Your Employees I‟m a sucker for new team games and I‟ve included this site because many of the free activities listed here I‟d never come across before.firststepstraining. Learn! 2010 36. I won‟t tell you what you have to do in these games (they‟re far too complicated). Just pop on over and try them for Email Address: rbenson@firststepstraining. Summary of Free Resources:  team games  performance builders webcasts  free training activities  team effectiveness questionnaire.

audio. Learn! 2010 37.games2train. and design makes you really believe you‟re on a TV quiz show. and Phone games. I then got to choose who I wanted to be and who to play against and the game started. Page 43 of 107 Get the MTL Experience! . I scored quite well and I certainly learnt. Multiplayer games. I gave Quiz show a go and chose Sexual Harassment as my subject. Great fun! Could this be the way our kids really will learn? Summary of Free Resources:  samples of Flash-based training games.managetrainlearn.Manage. There are 6 categories of games: Video www. Certification games. TV and other distractions? That‟s the aim of Marc Prensky who‟s authored a book along these lines called “Don‟t Bother Me Mom – I‟m Learning” and has created this website where the main form of training is playing Email Address: info@games2train. You can try out all of the categories if you have Flash installed. Games2Train Serious Training In a Game Environment Wouldn‟t it be fantastic if we could get kids to be so enthralled with learning that they missed mealtimes. Flash games. Site Home Address: http://www. Quiz shows. The questions are the usual range of multiple choice and true or false but the graphics.

When you‟ve allocated your weekly hours. That‟ www. and interesting time management quotes. and research on time Page 44 of 107 Get the MTL Experience! . It‟s a way of working out how much time you spend on the 11 main areas of your life: from employment. some research into the top time wasters.Manage. Site Home Address: http://www. You can also enter your ideal profile to see where you want to be. tips. Learn! 2010 38.managetrainlearn. Click. here‟s one from Pace Email Address: mark@getmoredone. to family. you can see a pie chart of how well you do compared to others. In addition to the time tabulator. Get More Done A Free Time Tabulator In case you don‟t know what a time tabulator is. if you‟ve got the time to read them! Summary of Free Resources:  time tabulator  quotes. of course. sleep and TV and so on. the site offers 10 time tamer tips.getmoredone.

edu www. Gilbert Colgate.html Email Address: Click. Clarence Birdseye.managetrainlearn. that Thomas Watson of IBM brought out the company‟s first computer as early as 1952? Or that Henry J. and Hugh Hefner. but most people will recognize people like Elizabeth Arden. for example. there will be some unfamiliar names on the list.Manage. Heinz started peddling his family‟s home-grown produce at the age of 8? Work hard and you might be in next century‟s list! Summary of Free Resources:  biographies of 1000 business leaders. Are These the Greatest Ever Business Leaders? Here‟s a run-down of 1000 of the greatest American business leaders of the 20th century. There are brief but fascinating bios of each leader. Did you know. Learn! 2010 Harvard Business School Page 45 of 107 Get the MTL Experience! . For non-Americans.hbs. Site Home Address: http://www.

Enjoy! Summary of Free Resources:  management articles. Click. Learn! 2010 40. Then there‟s the content.managetrainlearn. For a start. There‟s “The heart of education is the education of the heart”. It‟s just that he tells such a good story.Manage. read the articles on this website. Yep. Many of these articles kick off with fascinating stories of successful business leaders or managers. Harvey Mackay Survive A Swim With the Sharks There aren‟t too many gurus in this list of the top 100 Management and Personal Development www. I reckon you‟ll learn a lot from this site. Site Home Address: http://www. You just have to read his stuff. If you want to know what I mean. Or “Some squares are really sharp”.mackay. Or how about “Say thanks before it‟s just a memory”. And he packs a big message in the shortest possible Page 46 of 107 Get the MTL Experience! . the headings of these articles are immediately grabbable. And then he draws some universal truths out of these stories that help us take home the message. But I keep a special place for Harvey Mackay. just like the titles of his books (one of which “Swim With the Sharks Without Being Eaten Alive” is behind our sub-heading above). (Harvey knows we‟re all curious deep down). Email Address: harvey@mackay. he‟s just a great writer.

com Page 47 of 107 Get the MTL Experience! . take a look at his other video site and consultancy site. It underlies his Hello. Many of Scott‟s themes really chime with Email Address: scott@hellomynameisscott. Another is his comfort around using modern technology to build customer www. My Name Is Scott Stick Yourself Out There In my review of this site. One of them is the idea that you shouldn‟t create customers. My Name is Scott website. Hello. Scott is still young. but he has already written 7 books.Manage. and has made a brand out of a nametag.hellomynameisscott. launched his own interactive TV. And then I realised that this isn‟t true.) The theme behind Scott‟s ideas is Approachability. If you can‟t get enough of Scott on this site. There are over 700 of them. you should create fans. Here you‟ll find what must be the biggest selection of articles related to Approachability anywhere. has a suite of websites. (Apparently.managetrainlearn. he also has a nametag tattooed on his chest. Summary of Free Resources:  Over 700 articles on making an impact Site Home Address: http://www. is a regular columnist. Learn! 2010 41. I was going to say that a great future awaits Scott Ginsberg. Click. He‟s already got a great present! OK.

Site Home Address: http://www. Human Links The Only Indian Portal On HR Development This is a lovely Indian website that provides a wide range of services for human resource professionals. Amongst the many free goodies on offer here (along with the articles. Click. news and jobs) are a wide set of personality tests. (from training needs to climate. a range of audits. a wide range of managerial tests (eg Manager in a Fix). forum. Summary of Free Resources:  management articles  tests  Email Address: query@humanlinks. Page 48 of 107 Get the MTL Experience! . use it. Learn! 2010 42.humanlinks.Manage. Wherever you are.managetrainlearn. thinking skills to job satisfaction) and some general knowledge tests.

checklists and forms  Interview tips  Job descriptions  Free email classes. Free Learning Styles Test If you haven‟t yet become acquainted with the About concept. Motivation. To help you through this wealth of material. the “must reads”. Performance Management.Manage. Page 49 of 107 Get the MTL Experience! . On the way they tackle Human Resources with guide Susan Heathfield. Employee Recognition. and the latest updates. Susan takes you through 4 main areas: HR Basics. As with all About www. Summary of Free Resources:  Learning style profile  Free policy samples. then you‟re in for a great treat. you‟ll find topics on Change Management. Employing People. and Teambuilding. there are free 5-week email classes. and Success at Work. Click. They start with 19th Century History and end up with Zoology. Management/ Email Address: info@humanresources.about.about. Learn! 2010 Human Resources About… 43. there are links to the most popular sections. Managing People. here including “Recruit and Hire the Best”. Throughout the channel. Site Home Address: http://humanresources. About – as the name suggests – is a multi-channel site that gives you an encyclopaedic tour of a wide range of topics.

ISMS curser.managetrainlearn.Manage. Institute of Silly and Meaningless Sayings Bullshine Generator Here‟s some light relief. and my favourite pirate curse: “What care I. but great fun. Summary of Free Resources:  bullshine www. black-spotted pigeonfoot!” Odd. Click. a way to curse colleagues using pirate-speak (I kid you not!) and a Babel translator telling you what various professional people really mean behind the words they say. thou plump. Learn! 2010 44. Site Home Address: http://www. here‟s my favourite cliché: “He was in and out like a yo-yo”.btinternet. roll of honour and list of “bored” members. There‟s a coat of arms (motto: Back to Quo Vadis).com/~rpottinger/index. For a flavour of each of these. It‟s the website of the Institute of Silly and Meaningless Sayings (author unknown but probably someone by the name of R Pottinger!) Part of the spoof is that it is set up as a legitimate institute and thus lampoons some professional institutes that take themselves far too seriously.htm Email Address: Isms2002@btinternet. a Bullshine generator for producing management speak. a list of hilarious workplace clichés. you can become a member of the institute and learn about the institute‟s history and purpose. The purpose of all this fun is to highlight some of the silly things we do and say in the workplace. my favourite bullshine phrase: “Has anyone seen my random data-stream analyser?”. ISMS Babel translator  carparktivity stickers. There‟s a swipe at management models. albeit with a serious purpose. For Page 50 of 107 Get the MTL Experience! .

The other valuable feature is a reading room where you can read excerpts from some of the best management books around. Leadership Now Building A Community of Leaders There are a number of familiar features on this site such as leadership quotes. Site Home Address: http://www.managetrainlearn. This is a series of short one-minute reads on leadership www. But there are 2 features that make this site just a little bit Page 51 of 107 Get the MTL Experience! . articles and a newsletter. Learn! 2010 45. They include: “Thirteen Mistakes of Leadership” and “First Class Noticers”. Take a daily Email Address: comments@leadershipnow. For a start. Summary of Free Resources:  leadership articles  newsletter  book excerpts. there‟s a feature called Leadership Minute.leadershipnow. Click. They include: Brian Tracy‟s “The 100 Absolutely Unbreakable Laws of Business Success” and Blaine McCormick‟s “Ben Franklin‟s 12 Rules of Management”.

Manage, Click, Learn! 2010


Leadership Tools

A Free Thank you Here‟s something free that nobody else offers! An ecard message service for team members who‟ve done a good job or who need cheering up on a tough assignment. This site gives you 20 e-cards to choose from. There‟s one on Achievement, Integrity, Great Job, down to Well Done. All you have to do is jot down who you want to send the card to with your message, and bingo! off goes the card. It might be a bit cheesy for some, but there‟s no excuse any more for not letting your people know how much you appreciate them! Make sure you check out all the other free items on this site, such as a free copy of Oliver Swett Marden‟s success book, “Pushing To The Front”, interviews with top leaders, e-zine, and a range of leadership tools. Summary of Free Resources:  success e-book  tools for leaders, eg business planning toolkit  coaching course  articles and quotes  teambuilding exercises  ecards. Site Home Address: Email Address:

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Valuing Leadership This is a very useful site. It‟s been put together by Mick Yates and is built around the idea of 4 E‟s of leadership: Envision, Enable, Empower, and Energize. You can watch various slide shows explaining this framework and learn how they apply to 5 leaders of the 20th century, including Gandhi and Pope John XXIII. On top of all this, there are 300 themed articles on leadership, 350 links, 200 magazine features, 400 book references, and 500 quotations. Now that should keep you quiet for a few days! Summary of Free Resources:  slide shows  leadership self-assessment  leadership articles  quotations  book references. Site Home Address: Email Address:

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Manage, Click, Learn! 2010


Lessons in Lifemanship

A Course in Lifemanship This is an interesting site in which Bryan Bell attempts to explore what the meaning of lifemanship is. Bryan says that Lifemanship is like seamanship. Just as seamanship is defined as the ability to navigate the seas, so lifemanship is about navigating human relationships. It‟s about getting the skills that strengthen our relationships, making them more enjoyable for us and avoiding the self-defeating actions which make life a struggle. The course is split into 7 parts, including: How to improve relationships; how to get a job; how to find potential employees; and how to share success and motivation. It‟s like a compass to sail the seas of life (groan!). Summary of Free Resources:  online course. Site Home Address: Email Address:

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There doesn‟t appear to be anything left out. Advertising and Promotion. it has a bias towards non-profit organisations. Site Home Address: http://www. It‟s an amazing resource. say Group www. Learn! 2010 49. Carter calls the site a “complete. It covers everything in business from A. It‟s a real web of information. Management Help Free Management Library I first came across this website some years ago when there was little else on management development on the web. And it‟s hard to argue with that. highly integrated library of management material”. Volunteers. (By the way. And of course when you go elsewhere you have other links to explore. Then you move through Icebreakers and Group Matters.) Let‟s see what happens when you explore one Email Address: jalnes@mapfornonprofits. Summary of Free Resources:  encyclopaedia of management. Click. to Z. to General Resources and Related Library Links.managetrainlearn.managementhelp. a true management help. the work of one man. Carter McNamara.Manage. well V. You start with an introduction and a set of links to outside sites. I was astounded then and still am Page 55 of 107 Get the MTL Experience! .

and employment law sites around the world. As a bonus. To Manage Divine”) and hand it out to your delegates on your next training course. management Email Address: admin@managerwise. To Manage Divine This is nothing short of a management supersite. there‟s a massive collection of articles in the Knowledge Bank. Learn! 2010 50. I selected “Q” and got “Quick Ratio” and “Quality of Work”. There are also links to universities.managetrainlearn.Manage. Summary of Free Resources:  massive collection of management articles  glossary of management terms. Site Home Address: http://www. business schools. For devilment. such as “Climbing the Mountain on your Terms” and “Feedback is the Breakfast of Champions”. Manager Wise To Work is Human. Motivation and so on. Click. neatly categorised into sections such as Coaching. The one I checked on Motivation has some really well-chosen subjects. Page 56 of 107 Get the MTL Experience! . Where to begin? www. you can buy the T-shirt with that slogan on (“To Work Is Human. Innovation. Culture. Then there‟s an A to Z glossary of management terms.

1-day Course Plans. You can download free evaluation versions of all these products from the site and enjoy them without limit at your leisure. Time Management and Training Skills. Click. They range from Appraisal and Assertiveness to Teambuilding. Thinking Skills.Manage. Manuals for Trainers.managetrainlearn. Summary of Free Resources:  software downloads  prize quiz  newsletter  articles on management and development. and a library of free e-books. including E-learning courses. Step-by-Step pocketbook guides. To help you and your organisation learn these Page 57 of 107 Get the MTL Experience! . Learn! 2010 Email Address: eric@managetrainlearn. ManageTrainLearn Free Software Downloads I hope you‟ll forgive this bit of self-indulgence since this is our site. MTL provides a range of online products.managetrainlearn. ManageTrainLearn (MTL) focuses on the 20 skills that you need for professional and personal success in the 21st century. Site Home Address: http://www.

com Page 58 of 107 Get the MTL Experience! . Marshall House Your Free Daily Affirmation This site is run by Jeanie Marshall and each month of the year she offers a theme which is then translated into a daily affirmation. the two available were: A Meditation for Centering which lasted 12 minutes and Your Source of Abundance which lasted 27 minutes.managetrainlearn. in the week I checked it out. it‟s www.Manage. Peace and prosperity be with you! Summary of Free Resources:  daily affirmation  3-monthly e-zines  online guided meditations. the best bit Email Address: mhmail@earthlink. For example.” It‟s a nice way to do some useful self-improvement each day and. Learn! 2010 52.mhmail. Other resources on this site include Jeanie‟s guided meditation tapes. When I looked. Site Home Address: http://www. and the affirmation for the day was “I act with purposeful awareness of equanimity and balance. Click. the theme was Balance.

creative and deep relaxation.managetrainlearn. founder of the Mind Power System.Manage. pull creative ideas out of thin air. If you‟re interested in getting more out of your subconscious mind and reaching a truly relaxed creative state of awareness. open up your Email Address: support@silvaultramindsystem. You‟ll learn how to reach deep levels of meditation like a Buddhist monk. This programme shows you how to reach the alpha level of relaxation. Go Page 59 of 107 Get the MTL Experience! . and accelerate your own healing. this is the site to come to.silvaultramindsystem. The free part of the programme is a 9-part email course which is the result of Jose Silva‟s 25-year research into how human beings can reach their full potential. Site Home Address: http://www. Learn! 2010 53. Click. and discover possibilities you never imagined! Summary of Free Resources:  mp3 relaxation programme  email course. Mind Power System Free Relaxation Programme This is one of the websites of Jose Silva. you get a free 30-minute mp3 audio programme called “How To Reach The Alpha Level”. an optimal state of being in which your right and left brains are working together and you are in a state of total. www.

There is also a members‟ area. MindTools. Click. interviews with experts. and develop yourself on an ongoing basis with the Mind Tools‟ popular e-newsletter. Learn! 2010 54. Here you can learn hundreds of essential management skills. for access to all the materials. Mind Tools Online management and leadership training.000. free of charge. instantly available Each year.mindtools.000 visitors learn the essential skills they need for an excellent helps more than Email Address: info@mindtools. Summary of Free Resources:  Free skills-builders  Over 450 articles  140 articles downloadable as an e-book  personal development plan Page 60 of 107 Get the MTL Experience! . and a forum. called Career Excellence Club. Site Home Address: www.

is the actual lessons. Negotiations and Conflict Resolution. Now a few years on. This is how it Page 61 of 107 Get the MTL Experience! . What you don‟t www. Listening to the Customer. There are some 34 departments ranging from Aeronautics to Writing Studies. Now you can turn yourself into a MIT graduate! Summary of Free Resources:  online courses  trainer‟s resources. It‟s up to you. You could be a trainer and use the plan as a structure for your own courses. Site Home Address: http://www. the Massachusetts Institute of Technology made newspaper headlines. calendar. Programmes are courses run in any particular semester. What you‟ll get on this course is a Email Address: lecture notes and assignments. MIT OpenCourseware Sloan School of Management When it first announced that it was opening up all its course material free to the world. and Communications for Management. obviously. here are the results: MIT Opencourseware. Click. reading references. It‟s up to you how you might use this information. Other programmes of interest to managers are: Advanced Managerial Communication. Learn! 2010 55. Let‟s take as an example “Practical Leadership”.mit.Manage. Or you could use the references as the basis for your own self-paced learning. The most relevant to anyone interested in business is the Sloan School of Management with over 100 programmes. both in pdf.

Learn! 2010 56.45 minutes and can be played straight from your PC or an mp3 player. Click. the free mp3 I got was Bob Proctor and Jim Rohn talking about Goalsetting. It lasts all of Page 62 of 107 Get the MTL Experience! . mp3motivators Free mp3 programme This site supplies the top audio programmes from the world‟s best personal development speakers.Manage. Considering what you‟d pay to hear either of these two speakers in Email Address: info@mp3motivators. The free gift offered on the site comes when you recommend the site to a friend. When I did this. that‟s not a bad deal! Summary of Free Resources:  motivational mp3s  free copy of As A Man Thinketh by James Allen. Site Home Address: http://www.

the lessons have universal appeal to managers and leaders in any organisation. Site Home Address: http://www. Maybe they have something in mind? Summary of Free Resources:  leadership course. National School Board Association Professional and Leadership Development This site contains a useful professional and leadership programme. and quite a big section on dealing with conflict. Learn! 2010 Page 63 of 107 Get the MTL Experience! www. There‟s good stuff on the qualities that make up a leader.Manage. Although it‟s aimed at school governing the different ways to communicate.html Email Address: itte@nbsa. Click.managetrainlearn.

Click. Summary of Free Resources:  negotiating skills Page 64 of 107 Get the MTL Experience! . After submitting your answers. Site Home Address: Email Address: info@sabonline. The first case is as follows: “A client walks into your office and is exceedingly angry and difficult to talk to. which is quite instructive.sabonline. Learn! 2010 Negotiation Enterprises 58. How do you approach your client so as to make your meeting as productive as possible?” You have 5 possible options for each answer. All the questions are case studies. Empowerment Through Negotiation Here‟s a tricky negotiation skills test called “So You Think You Know How To Negotiate?” There are just 7 questions and you‟re given 5 minutes to complete them.managetrainlearn. you get the correct versions and a rationale.

One feature that took my eye was a page on Outstanding Negotiations in which readers are asked to submit their nominations for the best negotiating performance ever carried out. in which King Solomon had to choose between two women who claimed to be the mother of a baby boy.negotiatormagazine.Manage. in which these two men doubled the size of the USA overnight for the price of $15 Page 65 of 107 Get the MTL Experience! . The first was what John calls the King Solomon Maternal Claims Dispute. Click. And it‟s all the work of one man. Site Home Address: http://www. It‟s absolutely massive.managetrainlearn. There‟s no fee so it‟s a resource you can wander around at will. Two entries are currently topping the list. John Email Address: editor@negotiatormagazine. The second is the Louisiana Purchase by James Monroe and Robert Livingston in www. John has compiled everything to do with negotiations ranging from Crisis Negotiation to Gender Negotiation to Salary Negotiation and Travel Negotiation. Learn! 2010 Negotiator Magazine 59. The Most Comprehensive Resource On Negotiating Today This is probably the biggest database of negotiating material on the web. Cheap at twice the price! Summary of Free Resources:  huge database of negotiating material.

Manage, Click, Learn! 2010


New Conversations

The Seven Challenges This is Dennis Rivers‟ site which he calls a cooperative communication skills community. He offers a range of free ebooks, articles and exercises to help visitors communicate more creatively, successfully, and compassionately; to encourage dialogue and resolve conflict; and to build a more co-operative life at home and work. There are 5 free e-books: The Seven Challenges written by Dennis himself. It goes into subjects such as Listening; Expressing yourself clearly; and Focusing on learning. Compassionate Listening by Gene Knudsen Hoffman, which explores how to transform conflict Human Becoming, an anthology of works by David Richo on our journey toward becoming whole and human, (look out for his excellent affirmations on overcoming fear) The Geometry of Dialogue, again by Dennis, which uses mandala-like flow charts to map and facilitate human interaction. Summary of Free Resources:  communication skills e-books  a set of resources on forgiveness, including a bumper sticker. Site Home Address: Email Address:

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Office Diversions

The Productivity Reduction Discovery Centre Don‟t tell your boss the subtitle for this site or he/she will seriously think you‟re wasting your time here. However, if you do get caught, then just quote the subtitle on the home page, which says: “Important survey reveals long-term medical importance of active on-the-job stress reduction”. Because that‟s what this site will do for you: reduce your stress and give your fun hormones a real boost. There are tons of great material here: office jokes galore; lists of phobias; games of concentration; world clockwatching; office pranks; timewasters; 2035 headlines (eg “Ozone created by electric cars now killing millions in 7th largest country in the world, California”); brain twisters, and jigsaw puzzles. When a bit jaded, I‟ve often whiled away a half-hour doing a jigsaw puzzle on this site and come back to my duties refreshed. (Really!) Perhaps the first of the 10 Office Commandments on this site is reason enough to play around here from time to time: “Thou shalt have no other life beside work”! Oh, and in case your boss does catch you looking at this site, there‟s a panic button called Yikes It‟s The Boss which will take you to a page on… well find out for yourself! Summary of Free Resources:  jokes, games, pranks, puzzles on office working  forum  poll  free office clipart. Site Home Address: Email Address:

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Patricia Fripp

Confessions of an Unashamed Relentless SelfPromoter Patricia Fripp is an award-winning coach and speaker, and by her own admission, an unashamed relentless self-promoter. I don‟t mind that because I like her style and tone and enjoy what she offers. For example, she has a huge list of articles covering the whole raft of management and personal development topics. For example, in Presentation skills, she offers “Put Your Audience in the Opening” (good advice); in Marketing Skills, she offers “Power Pitching”; and in Leadership, she offers “Make Your Presentations Fun”. But there‟s more free stuff on this site. There‟s a whole set of videos taken from Patricia‟s presentations. Try “Life is a series of Sales Situations” for starters. Or how about “The Story Behind Awesome Storytelling”. And what better than “Quantum Leap Performance”? You certainly get your money‟s worth here. After all, it‟s free! Summary of Free Resources:  management articles  ezines on public speaking and business  videos of presentations. Site Home Address: Email Address:

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A nice touch was also that you can bookmark pages and add your own notes. Learn! 2010 63. who isn‟t?). if you‟re a manager who‟s the portal is offered free to charities. It‟s a great resource and they offer a Free Trial for 15 days. This enables you to access the full version and wander all over the place. Empowerment to Violence and Aggression. Email Address: www. overwhelmed. Click. just because they want to! Summary of Free Resources:  Trial of a refreshingly different leadership manual Site Home Address: http://www. Everything I saw was superbly written and presented.managetrainlearn.peoplealchemy. Page 69 of 107 Get the MTL Experience! . You need answers.Manage. using their search facility or just going where the mood takes you. And their answer is their online (and offline if you want) portal of over 100 topics on management with lots of information on each. then you don‟t need training. making mistakes. People Alchemy Turning People into Gold Dust The guys at People Alchemy claim that. and if this wasn‟t enough. Everything possible is included from 360 Degree Assessments to Diversity. or under pressure (OK.

They‟re fun to play with or just to work out for yourself. This site has a huge number of links to different optical illusion sites (though. or quick power learning Page 70 of 107 Get the MTL Experience! . some of the links are now dead). Site Home Address: http://psych. Summary of Free Resources:  optical illusions.managetrainlearn. www. the chances are you‟ve been shown an ambiguous picture showing 2 images which change according to how you look at them.psu. And you can use them in a wide range of change programmes as great icebreakers. Penn State Psychology What Do You See? If you‟ve ever been on a personal development programme. Others use the Necker cube. being rather old. You‟ll find the 3 just mentioned plus other well-known ambiguous illusions such as the Eskimo/Indian chief. Learn! 2010 64.htm Email Address: Acp103@psu.Manage. And others mix numbers and letters as in the “Is it 13 or B?” picture. the rabbit/duck. and the facing vases/ Some trainers use the famous “old hag-young queen” image.

Learn! 2010 Personal Development 65. Homespun Philosophy If homespun philosophy is your thing (and I have to confess to a certain weakness in this neck of the woods). John-Boy! Summary of Free Resources:  articles and e-book  free My Life Planner software. Click. neatly arranged in A to Z fashion according to personal development themes. Site Home Address: http://www. move on to Change and www. and end up with Wisdom Words and Email Address: stevemoor@personal-development.managetrainlearn. As an example of the folksy nature of these writings. Page 71 of 107 Get the MTL Experience! . then you‟ll love Chuck Gallozzi‟s articles and free e-book “Roadblocks to Happiness” on this site. Say goodnight. here‟s the subheading to the article on Wisdom: “Some folks are wise and some otherwise”. steer right through Learning and Leaders.personal-development. There are nearly 250 articles to choose from. So we start with Abstinence.

” Philip shares a lot of his philosophy and ideas on this website of his. He does things that bring him joy and contribute value to others. The free goodies include 3 free e-books: Goal-Setting Email Address: coach@philiphumbert. Summary of Free Resources:  3 e-books  Audio tapes  Hundreds of quips and quotes on personal development  Newsletter archive. audio tapes and top 10 lists. I suppose there‟s no better definition of a trainer or coach than when he says: “I love to pass on what I‟ve learned and help others enjoy their own brand of success.managetrainlearn. and I also like Philip because the most important stuff on his bio is his www. Click. Personal Eco-Systems.Manage. Learn! 2010 66. and Making Page 72 of 107 Get the MTL Experience! . Oh. He‟s a coach who says he‟s never worked in his life: what he does couldn‟t be described as work in the conventional sense. Kodiak. Philip Humbert Coaching to Achieve Your Goals and Live Your Dreams Dr Philip Humbert is my kind of guy. Creating Wealth. One of the best features is Philip‟s newsletters and you can get copies for every month back to 2002. Site Home Address: http://philiphumbert.

com Email Address: info@positive-club. there‟s a lovely relaxing slideshow from Kahlil Gibran. then this site will shower you with great motivational literature. and a massive dictionary of self-affirming quotations from Abundance through to Youth. Emile Coue‟s relaxation formula that‟s a must whenever you‟re feeling down. Now if none of these don‟t put you on cloud nine. In Page 73 of 107 Get the MTL Experience! . Click. there really isn‟t any hope for you! Summary of Free Resources:  self-improvement e-books  positive boost  tests and quizzes  inspirational slide show from Kahlil Gibran  relaxation formula  dictionary of self-affirming quotations. And many more besides. a free 7 Eternal Laws CD. All free. Positive Club Free Inspirational Books If you‟re really interested in personal selfimprovement. Kahlil Gibran‟s “The Prophet” and Wallace Wattles‟ “The Science of Getting Rich”. You can get Napoleon Hill‟s “How to Overcome Failure and Achieve Success”. a really neat little positive boost trick that only a computer can deliver. Site Home Address: http://www.Manage.positive-club. Learn! 2010 67. including some classic self-improvement www.managetrainlearn.

presentationhelper. funerals and retirements. www. Learn! 2010 Presentation Helper 68. Next. and a template builder.Manage. “Ancient Egyptian Mummification”. a really interesting forum from which you can see some of the presentations people have made such as “The Life of a Potato”. told in an easy-to-read. seasonal. Summary of Free Resources:  Slideshows  Advice from famous presenters  Templates  Speeches  Sound clips. Where to begin? Well. there‟s some great advice on how to deliver your presentation. you‟ll find a collection of famous speeches and examples of what to say on special occasions such as Email Address: Page 74 of 107 Get the MTL Experience! . And Then there‟s a range of free excellent Powerpoint templates under different headings such as business.managetrainlearn. Help For All Your Presentation Needs I‟ve seen quite a few sites that teach presentation skills but this is my favourite. and “The Future of the Pork Sausage Market”. There are also quick links to the free Powerpoint viewer and trial version of the real conversational style. Site Home Address: http://www. Topics include What to Wear and Dealing with Investors. first off.

In the top ten of models are favourites like Maslow‟s Hierarchy of Needs.provenmodels. It comprises a collection of 64 models which can be accessed be a search of the model name. Learn! 2010 69. the author Email Address: customer_service@provenmodels. and www. The models themselves are displayed graphically with details of their characteristics.managetrainlearn. and Fayol‟s 14 Principles of Management.Manage. pros and cons. You can add your own comments. or the topic. Alternatively. Click. it can also be of value to those who want to develop their knowledge of management ideas. Theory X and Page 75 of 107 Get the MTL Experience! . Summary of Free Resources:  Collection of management models Site Home Address: http://www. you can browse the model book. Proven Models Models on the Cat Walk Although Provenmodels is primarily a resource for researchers and students. descriptions.

Summary of Free Resources:  free podcasts  video segment on “The 8 Things that Billionaires Do”  video excerpt on “Lead Without a Title”  “Extraordinary Leadership” audio programme (60 minutes). Everything he touches seems to turn to gold. Site Home Address: http://www. ranging from Lessons on Leadership from U2 to The Five Forms of Wealth to Ambidextrous Leadership and Be A Renaissance Person. You can‟t help getting infected by Sharma‟s enthusiasm and success aura. Click. but as the name of his bestselling book. These will really motivate you as you walk or drive along. In all there are nearly 40 broadcasts in the www.managetrainlearn. that‟s the person I‟ll always think he Email Address: al@robinsharma. The chief free resource on this site is a collection of audio Page 76 of 107 Get the MTL Experience! . Robin Sharma is the ex-lawyer turned motivational speaker who has created a brand out of himself and uses this to promote a wide range of business and personal development material. Learn! 2010 70.robinsharma.Manage. Robin Sharma The Monk Who Sold His Ferrari I don‟t believe that Robin Sharma is for one second the monk who sold his Ferrari.

Roger Dawson You’ll Never Make Money Faster than When You’re Negotiating Roger Dawson was one of the first speakers I ever heard on the subject of Negotiating Skills. you‟ll also get a set of 23 articles on power negotiating. and tells a very good Email Address: dawsonprod@aol. Summary of Free Resources:  audio and video excerpts  articles on negotiating. entertaining. including: “Ask For More”. He‟s practical. Learn! 2010 71. This site will show you Roger in action both on audio and video. Click. and “Money is not as important as you think”. “Flinching”.rdawson. Site Home Address: Page 77 of 107 Get the MTL Experience! .com www.managetrainlearn. Plus.

com Page 78 of 107 Get the MTL Experience! . Both sites will give you access to some of Ron‟s excellent free material. Click. Summary of Free Resources:  Videos and audios on customer service  Slideshows  Articles and tips Site Home Address: http://www. There are great videos which will show you why Ron is such a draw when presenting. a free Customer Service Training Library. He has reached more than 3 million people with his high-energy and high-content Email Address: ron@ronkaufman. And. There are audio presentations with intriguing titles such as “How to make a wrong customer feel right”.Manage.managetrainlearn.ronkaufman. There are 2 really creative Powerpoint slideshows called Service With a Smile and Up the Loyalty Ladder which you can download. Learn! 2010 Ron Kaufman 72. He has two websites: his own at ronkaufman and his customer service college at Up Your Service. as if this wasn‟t enough. Uplifting the Power of Service Worldwide Ron Kaufman must surely be the most dynamic advocate of customer service in the www.

Site Home Address: http://www. Click. They‟ll enhance your communications and make you a stronger influencer. There are over 80 articles here and they are really one of the best introductions I‟ve come across to Page 79 of 107 Get the MTL Experience! .saladltd. It‟s run by Jamie Smart who is the author of most of the articles in the tips Email Address: info@saladltd. Signing up to Jamie‟s tips means you get a whole host of NLP-related resources free. “Wave goodbye to hesitation”. To get a feel for some of the www. Summary of Free Resources:  articles on NLP  free NLP videos  hypnotic language course  irresistible influence language course and ebook  free 1 year hypnosis course and here are some titles: “Put some fizz in your physiology” (about the state of your body and the state of your mind). Learn! 2010 73. Salad Ltd Do What You Love Salad is a UK training company specialising in Neuro-Linguistic Programming (NLP). and “Power chunking”.

and Social Media. as well as more familiar management Email Address: contact@siliconbeachtraining. Because they are also promoting their own offline courses. you can follow up on tags (to see related items). What makes them really outstanding. They care about effective training and that means listening to their clients and course www. though. Site Home Address: http://www. or submit a comment of your own. Photoshop. they offer 13 courses that can be accessed from their website pages. Summary of Free Resources:  Free courses from their website  Free monthly These range from PRINCE2 to Six Sigma.managetrainlearn. Learn! 2010 74. share the topic on your social Silicon Beach Training Training that Makes a Difference Silicon Beach Training are a Brighton (UK)-based company that provide both online and offline Page 80 of 107 Get the MTL Experience! . is the range and depth of free resources on their site. they also run a monthly prize competition with the winners receiving a free course. Click. On each of the topics in their courses. To start off.

These range from energisers and icebreakers to exercises and teambuilders. Learn! 2010 75. These include trainer‟s notes. and role plays  Icebreakers  Quiz  Teambuilding games  Free download pack with guidelines and useful materials for running courses.managetrainlearn. Site Home Address: Page 81 of 107 Get the MTL Experience! .aspx Email Address: support@skillsconverged. www. A great giveaway for training and learning. Summary of Free Resources:  Free training resources on exercises.skillsconverged. workbooks. Click. all of which can be customised to suit your own particular training needs. slides. Soft Skills and Personal Development Skills Converged is a great little training shop which provides offthe-shelf content for trainers. You get all the instructions along with the item which are usually well-illustrated. is the wealth of free material on offer. Skills Converged Training Material on Productivity. What makes this more than a training shop. games.

com Page 82 of 107 Get the MTL Experience! . You can hunt for stressbusting ideas either via 12 zones like Workplace Stress and Money and Debt. Stressbusting Wellbeing Solutions for Your Workplace This site has got everything you need to relieve you of stress. and stretching.stressbusting. from Dr Roger Henderson. Learn! 2010 76. Therapies cover 13 remedies from Yoga to Colour Therapy to Shiatsu.Manage.managetrainlearn. There are really interesting articles. I liked in particular the idea of “Firebreaks” around your busy day. Site Home Address: www. And the Directory offers a good set of links to more specialised areas. Send me to the relaxation couch now. meditation. advice and tests on stress busting. The one irresistible feature is the Stress Test which will let you know how vulnerable to stress you are. Then there is the Stressbusting channel with a variety of short programmes on relaxation. or via the type of remedy eg a link to another area or Summary of Free Resources:  Email Address: info@stressbusting.

managetrainlearn. and powerwords. Site Home Address: http://www. Success. quotes.  Massive personal success article directory  Free tour and demo of “Life Organizer”  E-cards to send to your contacts. Plus audio programmes. developer Robert Stuberg‟s mission can be summed up in this simple statement:”our goal is to help you experience more success!” You‟ll find products from the well-established success authors here such as Jim Rohn and Wayne Dyer. Learn! 2010 77. software and videos. Oh. to which you can add your own items. Page 83 of 107 Get the MTL Experience! .bz/ Email Address: info@success. I think.Manage. But what about the free resources? www.success. The focus on this entire site is success. Summary of Free Resources:  Free CD and MP3 on Robert Stuberg‟s “The Secret”  Free coaching session  Free newsletters. And email tips. and I forgot. there‟s a great selection of e-cards that you can send to your contacts too. coaching courses. For a start you can download a free CD and MP3 of “The Secret”. in fact. quotes. these are pretty Your Path to Success If success is important to you in life. (and who doesn‟t have some kind of desire for their own success?). Then there‟s an amazing article directory. Success guaranteed. then this is the place for you. Plus a demo of a Life Organizer that plans your personal success.

selfgrowth. you can be featured on the site and offered prizes. Click. Self Growth The Online Self-improvement Encyclopaedia Selfgrowth is reputedly one of the largest self-improvement sites on the Internet. blogs. Love and Relationships. events. a community. you can develop your own member pages and connect to others through chat. As an encouragement to participate. Site Home Address: http://www. instant messaging. newsletters. Learn! 2010 78. It‟s a very well-managed resource and the links alone will set you on a personal development adventure that may take you anywhere. Once you‟ve www. or simply daily logging in (5).com Email Address: webmaster@selfgrowth. Money and Careers. As a reward for gathering points. Health and Fitness. and Lifestyle. sets of articles.Manage. and discussion boards. Spirituality. Summary of Free Resources:  A choice of 13 free newsletters  Links to online IQ and EQ tests  Huge directory to specialist sites dealing with self growth  Access to experts. The site has 6 areas: Success Skills. You can access experts in each of these areas. and products. adding an article (50). including adding an expert page (100 points). and a place to Page 84 of 107 Get the MTL Experience! . members can earn user points for all their activity on the site. It is a resource. Mental Health.

probably because the company is located in Utah. it has a landscape website not a down-the-page portrait one. Achieving Stretch.Manage. For a start. Email Address: info@targetedlearning.targetedlearning. Here you can sign up and then take a Career Driver‟s Assessment which is a small portion of Lesson Two of the workshop. you get the results which score your responses according to one of the following: Gaining Autonomy. This is a series of 28 questions about your career objectives and values. Leading Others. Targeted Learning Engaging the Collective Genius of People This is a neat little site. and Maintaining Balance. Once you‟ve completed the whole set of questions. Serving Page 85 of 107 Get the MTL Experience! . though. Fostering Innovation. Learn! 2010 79. And then it uses a mountain background. Ensuring Security. The great thing about the site. Summary of Free Resources:  Demo of Making a Difference workshop Site Home Address: http://www. Great fun and highly innovative. I scored highest on Gaining Autonomy which for me was spot-on. is the link to the Making a Difference www. The assessment now allows you to devise an Action Plan.managetrainlearn. Being the Expert.

on assertiveness. on teamwork. Other free tests include… How Smart Are You? How Smart Are Your Emotions? Are You Left-Brained or Right-Brained? Teamwork Are You A Leader? Are You Organised? Are You Self-Confident? Half-Full or Half-Empty? Are You Assertive? Enneagram Test What Color Is Your Aura? What Kind of Person Are You? OK. Summary of Free Resources:  tests and Email Address: info@testcafe. Site Home Address: http://www. and on your personality. Page 86 of 107 Get the MTL Experience! . on your career choices. You can take them on your IQ. there‟s a free Brain test that has 32 questions and will take you 12 minutes to complete.testcafe. As an example.managetrainlearn. on time management. Learn! 2010 80. testing.Manage. Testing. Test Café Brain Tests This is one of the best sites around for taking tests.

Manage. You can also listen to Patti talking about some of her work assignments and you can download one of the best pdf brochures I‟ve ever seen. That‟s not all. It‟s in the form of a spy file. Page 87 of 107 Get the MTL Experience! . Click. Site Home Address: http://www. Learn! 2010 81.thechangeagent. The Change Agent Are You A Change Agent or A Change Victim? Patti Hathaway is a consultant who specialises in helping organisations manage change. That‟s why she calls herself “the change agent” (get it?) This site is a showcase for her very interesting articles on change. detect change. in her words. ranging from “Change Is A Many–Splintered Thing” to “When You‟re At the End of Your Rope. Let Go”. Summary of Free Resources:  articles on change Email Address: www. about Patti and her work.

emailing within the platform. which aims to inspire people with Walt Disney‟s leadership style and show them how to be a “connoisseur of talent”. uploading their own video clips. The site is based on Web 2. Be Entertained. Disney Page 88 of 107 Get the MTL Experience! . documents and other useful tools to share with the rest of the community. documents on leadership Site Home Address: http://www. Think MySpace or Facebook for Leaders and you‟re in the right kind of territory – a leadership collaboration and development site that uses social networking principles and tools.Manage. Some of the groups on the site include: Professional Voice. blogs. and one I particularly www. Click. This means that leadership experts and practitioners from all over the world can collaborate with each other.managetrainlearn. Move over Mickey! Summary of Free Resources:  60-second leadership book extracts  Blogs. Learn! 2010 82. videos.0 tools with members writing their own leadership Email Address: info@theleadershiphub. Be Inspired. The Leadership Hub The World’s Online Leadership Community The Leadership Hub is claimed to be the world‟s first online collaborative leadership development community. messaging each other.

managetrainlearn.” Page 89 of 107 Get the MTL Experience! . you can start with the “A-O Diagram” and journey through “Bell Curve”.com/improvement/a_encyclopedia.Manage. each with a page containing descriptions of tools and terms about improvement and quality. and qualitytools (which you‟ll find elsewhere in this book). if this is your sort of thing. Site Home Address: http://www. Brief Descriptions of Quality Terms and Tools Here is another one of learning junkie David Straker‟s sites. Learn! 2010 The Improvement Encyclopedia 83. Summary of Free Resources:  articles on quality and improvement. end up with “Z-Chart” and “Zenbara”. and “Fault Tree Analysis” and. This one is “a long list of around 400 items.htm Email Address: contactus@syque. www. “Chumbo Chart”.syque. a companion to changingminds. ranging from original Japanese terminology to Six Sigma frameworks. Click. Hats off to David for another amazing encyclopaedic resource.

Learn! 2010 The Logic of Success 84. and free e-book on success. newsletter. through “The Winning Mindset of a True Leader”. Site Home Address: http://www.thelogicofsuccess. and Email Address: victor@thelogicofsuccess. (You can see him in action on this site in 4 video excerpts.) What makes the site worth a visit is the special collection of articles on Page 90 of 107 Get the MTL Experience! . There are 62 of them and they‟re all written the way Victor speaks: highly personal.managetrainlearn. a bitter-sweet story of how nobody sees you when you really succeed. Motivation with Intelligent Content This is Victor Gonzalez‟s site. Victor is an American motivational speaker who is very entertaining. and ends with “The 10 Steps to Overcoming Public Enemy No 1: Fear”.com www. direct. They range from “My First Trophy”. Read and be entertained! Summary of Free Resources:  video excerpts  articles. conversational.Manage. which is summed up as: “never try to win”. Click.

if you ever need to look something up about management. Summary of Free Resources:  glossary of management terms  articles galore on management. Click. and a Daily Knowledge Email Address: info@reckliesmp. HR. Learn! 2010 85. The Manager The Knowledge Intermediary “The Manager” is a massive resource focusing on management www. it has a wonderful glossary. sending you off in all sorts of explorations. Then there are links to Publications. Site Home Address: http://www. For a start. In fact. this is as good a place to start as you‟ll find. a Knowledgebase. Warning: only attempt if you‟ve got an hour or two to spare as you‟ll almost certainly get absorbed in its fascinating Page 91 of 107 Get the MTL Experience! . Which makes this section alone a great research tool. Marketing. and other categories that will shoot you off to even more resources elsewhere on the Net. There are Finance.

The main part of the site is a Question and Answer section in the style of an Agony Aunt column which responds to all sorts of workplace issues. Hint: prison wins out! Summary of Free Resources:  workplace question and answer  amusing things that managers say. Learn! 2010 The Workplace Doctors 86. In addition. and Tina Rowe. in “Management Without Logic”.com Page 92 of 107 Get the MTL Experience! .managetrainlearn. and a comparison between work and prison. Lists to Hang Up at work. Site Home Address: http://www. such as “Help! I Can‟t Spel”.workplacedoctors. Here you‟ll find answers to questions that really bother people at work. Dan www. “How Can I Combat Tardiness?” and “I Work With A Jerk!”. Dear Doc… This is an off-beat work-related website run by William Email Address: danvwest@msn. there‟s a very amusing section that includes: some of the crazy things managers say. Click.Manage.

com Email Address: thiagi@thiagi. puzzles and guides  training resources. quizzes. and Tic Tac (Noughts and Crosses) “About the World”  a glossary of 66 strategies for improving performance  interactive puzzles. Thiagi Improving Performance Playfully This is the site of Sivasailam Thiagarajan (or Thiagi. to name just a few.  trivia puzzles  email games. and www.Manage. including…  104 training games from “$20” to “Zoom”  36 interactive lecture styles  webshell games like Hangman. Site Home Address: http://www. TV game shows. Thiagi was born in Madras (now Chennai) and became an instructional leader devoted to making learning Page 93 of 107 Get the MTL Experience! . for short). eg on facilitator characteristics. Project Life Cycle. Click. And there‟s a lot of free fun training on the site. Just go and play! Summary of Free Resources:  games.managetrainlearn.thiagi. Learn! 2010 87.

Management Today and de Bono is one of the world‟s leading authorities on creative Page 94 of 107 Get the MTL Experience! . There is also a huge library of management material. Site Home Address: Email Address: info@thinkingmanagers.Manage. consultants and thinkers in their own www. Unusual and original features of the site are various newsfeeds on management topics. As you would expect from two such luminaries. and an update on the world‟s top companies. a Media Watch which summarises the headlines of the world‟s top business publications. Learn! 2010 Thinking Managers 88. there is a Resources section linking to a big database of other sites and companies. Expand Your Thoughts The two Thinking Managers who edit this site are Robert Heller and Edward de Bono. Heller is the founder of the magazine. Click.thinkingmangers. both outstanding writers. much of it available in the Letter to Thinking Managers newsletter which is free for the first two months. These include a Guru Watch which follows the latest work on over 70 of the world‟s top management gurus. Finally. there is a wealth of material on this site. Summary of Free Resources:  Management library  Blog watch  Media watch  Links library.managetrainlearn.

inspire you and wow you with a host of free articles. The objective of this site is to enable you to live your life creatively and joyfully in your own way so that you can experience goose bumps of success in all areas of your life. discussions. provoke you. anecdotes. Click. games. comments and much Page 95 of 107 Get the MTL Experience! . Site Home Address: http://tickledbylife. puzzles. wish I‟d had an intro like that! Summary of Free Resources:  Terrific collection of “Tickles” (thought-provoking articles)  Poll of the week.Manage. Tickled By Life Productivity and Life Enhancement Does life excite you? Are you blown away by the newness of every moment? Do you tap your creativity to the full? Are you passionate about your goals? Does playfulness come naturally to you? In will surprise you. interviews. Cor.php/ Email Address: www. are you tickled by life? Tickledbylife. jokes.managetrainlearn. Learn! 2010 89.

Manage.antion. Tom‟s title for the e-book is: “Wake „Em Up!” and the subtitle is “Your A to Y Guide (No ZZZZZs Allowed) to more interesting. Site Home Address: On his site you‟ll find a great free ebook on how to keep your audience awake and captivated by your business presentations. Click. try it. 336 pages long. Learn! 2010 90. Tom Antion Wake ‘Em Up Business Page 96 of 107 Get the MTL Experience! . and has some very interesting ideas and techniques. It‟s huge. and don‟t you think that book cover is kinda snazzy? Summary of Free Resources:  ebook on presentations  free articles on presentations. fun and memorable programs”. Oh.managetrainlearn. Tom Antion is a business speaker who also runs a range of seminars on other topics. It‟s printable online reading but if you want to buy the book you www.htm Email Address: orders@antion. If you want to inject more pizzazz into your presentations.

slides and pdfs on Peters‟ thoughts. But now of course the cost doesn‟t come into it. or dozens more. when I was just a humble HR manager. You can discover what the great man thinks about interviewing excellence. Spread them around. I can get the next best thing to attending one of his seminars: all the powerpoint slides for free. or transformational change. Use them.managetrainlearn. the Middle East. Tom Peters When Exactly Will You Go For Wow? This is the site of the guru‟s www. He is far more than a motivational speaker. Page 97 of 107 Get the MTL Experience! . Years ago. I used to think. and more. There are heaps of stuff here. he shakes up enterprises to re-think what they do. Peters is a legend in his own lifetime. Please!” As if he had to ask! Summary of Free Resources:  powerpoint slides of Tom Peters‟ seminars  master and special slides  newsletter and daily quote  pdf files covering thoughts and tips. Click. from seminars in the States. I dreamed of attending one of Peters‟ seminars – a mix of Deming and Robbins. Site Home Address: http://www. or the nub of leadership. Brazil. Have your way with them. “Take them.Manage. Romania. Send them to friends. Learn! 2010 Email Address: info@tompeters. Tom Peters. Plus. Tom implores us to use these resources. or innovation. For here on Peters‟ site. The thing that stopped me going then was that Peters‟ seminars were invariably sold out and I could never make out a good enough business case to justify the cost.

and Health and Safety. seminars and workshops.aspx Email Address: Page 98 of 107 Get the MTL Experience! . including Business Development. Learn! 2010 92.Manage. whilst remaining affordable. Communication. such as “Aeroplanes” and “Ha Ha”  Exit interview questionnaire  Meeting planner  Powerpoint games  Quizzes and fun  Teambuilding games  Training Models  Training documents  Icebreaker. They also provide consultancy and bespoke services. Metaphors. The site and company is the creation of Andrew Wood whose aim was to develop a website where www. you qualify for a free training pack. Trainerbubble Affordable Training Solutions Trainerbubble sells a range of products for trainers.managetrainlearn. Site Home Address: http://www. leaders and anyone involved in the development of others could access a set of simple to use trainers notes that are highly Trainerbubble provides a huge list of free samples that are ideal for anyone running courses. Click. As well as this service. eg “Leading Effective Teams” and “The Art of Negotiation”  Free energisers.trainerbubble. Lateral thinkers. A great training resource. Customer Care. simple to follow and easy to access. Plus. if you are a UK charity. Summary of Free Resources:  Samples of training materials.

com Email Address: Page 99 of 107 Get the MTL Experience! . Then you can download a 242-page pdf book called “Transforming the Mind” and take a range of personality tests covering extroversion/introversion. And that just scratches the www.trans4mind. Site Home Address: http://www. you can also download a 107-page pdf book called “The Whole Person Handbook” which uses a questionnaire to lead you through your key development issues. Trans4Mind Tools for Transformation This link will take you to a wealth of free goodies from Peter Shepherd‟s Trans4mind website. and assertive/unassertive preferences.Manage. Plus. if that‟s not enough. and Nutrition. there are 3 more free courses on Communications. there‟s a 30-lesson course called “The Positive Approach” which is intended to help you become clearer about your own identity. Phew! Summary of Free Resources:  E-book  courses on self-development  free coaching  free copy of “Transforming the Mind”  free copy of “The Whole Person Handbook”.managetrainlearn. Learn! 2010 93. Click. stable/unstable. For starters. Heart Intelligence. And. what you want in life and how to consciously transform your life for the better.

Value-Based Management Management Methods There‟s no room for pretty designs or graphics on this site. I could jump from “Game Theory” to “Six Thinking Hats” to “Emotional Intelligence” to Covey‟s “Seven Habits” www. communication and marketing.valuebasedmanagement. In fact. it‟s an amazing management portal linking to over 250 management methods and theories in areas like: strategy and value creation. Learn! 2010 Email Address: info@valuebasedmanagement.Manage. Site Home Address: http://www. organization.managetrainlearn. valuation and decision making. Click. Nearly every concept on management must be Page 100 of 107 Get the MTL Experience! . You get what‟s on offer thrown straight in your face.. In just a few minutes. change and culture.. and most importantly. and leadership and management. it's all completely free! Summary of Free Resources:  portal for management articles and ideas  free magazines  hall of fame. It‟s like an internet inside an internet.

vark-learn. which are the 4 main learning styles (though check out Accelerated Learning who expand this to 8 multiple intelligence learning styles). tell you.Manage. This site from New Zealander. Read/Write. or explain on a diagram?” Once you‟ve answered all the case studies. How would you like the doctor to explain what‟s wrong? Would you prefer him to show you on a model. and Page 101 of 107 Get the MTL Experience! .com Email Address: flemingn@ihug. has a questionnaire of 13 typical learning situations that will tell you what your preferred learning style is. www. Discover Your Learning Style VARK stands for Visual. Site Home Address: http://www. Here‟s one of the situations: “You have a problem with your knee.managetrainlearn. Summary of Free Resources:  learning style questionnaire  helpsheets on the styles  books and software. Learn! 2010 Vark Learning Styles 95. Neil Fleming. you‟ll get a page that explains your learning style.

I‟d award James Neil the Nobel Prize for Experiential Learning! Summary of Free Resources:  13 categories of group games  massive store for all things training  trainer‟s resources. Site Home Address: http://www. for any experiential learning course. activities and exercises. I could happily spend hours on this www. whether you‟re working with colleges. any of which could easily account for half a day‟s training. this is a treasure trove of training and if there were such a thing. there are all the classic teambuilding games such as Lost At Sea. Learn! 2010 Email Address: james@wilderdom.wilderdom. If you really want to push the boat out. Wilderdom Gear for Adventurous Learning This wonderful site is James Neil‟s collection of classic and novel group games. or adapted. corporate managers. For Page 102 of 107 Get the MTL Experience! .managetrainlearn. Survival On The Moon. For example.Manage. or the local scout troop. And trust activities such as Sherpa Walk and Human Ladder. and Nuclear Holocaust. you could even try out some indigenous games such as the String games of the Navajo and traditional Hopi games. Click. Then there are some of my favourite icebreakers such as Cheeky Cheeky and Zoom. They can be used.

Manage. and cartoons.managetrainlearn. a Dear Workforce agony aunt. Summary of Free Resources:  magazine  articles  news poll  cartoons  hot list of HR providers and vendors  free sample issue of “Workforce Benefits”  forum. newsletter. Workforce Online Educating You About Your Workforce This is a huge resource and it‟s hard to know where to begin. Learn! 2010 Email Address: Page 103 of 107 Get the MTL Experience! . a forum. For a start you can get a free copy of the Workforce magazine which covers current issues of interest to HR and general management. Then there are all sorts of additional free features. there were articles. Registration gives you access to the full site and it‟s free so there‟s no need to miss out on www. a news poll. topic channels. Site Home Address: http://www. Click. When I last looked.

then so has someone else who now has an answer. and Office Politics. www. Work Worries Help With People Problems At Work If you have problems at work and need help to sort them out. then Work Worries is the place to visit. Learn! 2010 98.managetrainlearn. Bullying. The original feature that I like about this website is the Vault. There are over 1200 articles and resources to choose from with headings like Bad Bosses. Summary of Free Resources:  links to articles and resources  discussion forum  personal vault to collect and store your Email Address: info@workworries. It‟s based on the idea that all workplace problems are caused by people and that.Manage. Site Home Address: http://www. There‟s also a discussion forum where you can let off steam. This isn‟t a place where you can drop difficult employees and let them rot but a place to deposit all the articles you like and come back to in your own time.workworries. if you‟ve had a Page 104 of 107 Get the MTL Experience! .

A large number of the books are MBA notes. unusually.Manage. and The Psychologist‟s Book of Personality Tests. Job Analysis. The free downloadable library on the site is the real draw. and Page 105 of 107 Get the MTL Experience! . Don‟t Guess Your Way to Success. It is run by Karen Davies and Gary Malcolm with. Performance Management. Titles include: The Definitive Book of Body Language. English Brainstormers. Learn! 2010 99. Here you‟ll find a huge list of books under different categories such as HRM. Xage Consultancy Your Very Own Online Management Consultancy Xage is a new site for me.managetrainlearn. Click. Policy and Procedures.xageconsulting. an office based in Vietnam. Assessment Email Address: Karen@xageconsulting. Recruitment. It‟s a true management www. Training and Development. HR Planning. It is an international Human Resource Management Consultancy that helps organisations meet their HR challenges by developing and implementing actionable solutions. Leadership and Management. Summary of Free Resources:  large collection of e-books Site Home Address: http://www.

com Email Address: info@zigziglar. Zig Ziglar It’s About Being Better The reason I included Zig Ziglar‟s website in this book isn‟t because I liked the idea of an entry under “Z” but because I liked the idea of how one man can turn himself into a brand. You don‟t easily forget the name or the clever way in which he uses the name as a brand. and all you‟ve got going for you is you. then you can‟t do much better than copy Zig. much like many of the others in this book. and every day there is a new Zig Quote of the Day. For example.zigziglar. including a self-talk card and a performance planner. But if you want to find out how to turn yourself into a distinctive brand.managetrainlearn. Fleas and Pump Handles” when you sign up for the newsletter. his short training courses are called Ziggets. A bit like Zigzagging all the way to success! Summary of Free Resources:  newsletter  self-talk card  performance planner  free download of Zig‟s “Biscuits. Learn! 2010 100.Manage. Page 106 of 107 Get the MTL Experience! . his forum is called Ask Zig!!. What sets him apart from the rest is that he knows how to stand out.. Zig Ziglar is a motivational speaker and trainer. Site Home Address: http://www. There are a few great free offerings to be found as well.

managetrainlearn. enter our prize quiz. get instant downloads of FREE products. visit http:/ww. get your surprise bonus gift. For a very special learning experience.Manage. Learn! 2010 Thank you for reading and using this For more digital publications on management and personal development. Here you can learn about the 20 skills you’ll need for success in the 21st Page 107 of 107 Get the MTL Experience! . subscribe to our weekly www. Click. This is learning like you always dreamed it could be. visit our website at http://www. and much more.

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