1 Chapter 01:An Introduction to Information Systems Question TF #21 .

A decision support system is an organized collection of people, procedures, software, databases, and devices that provides routine information to managers and decision makers. Student Response 1. True 2. False Score: 0/2.5 Value 0% Correct Answer

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2 Chapter 01:An Introduction to Information Systems Question MC #11 .

People can send short messages of up to ____ using Twitter. Student Response 1. 140 words 2. 140 characters 3. 100 characters 4. 10 words Score: 2.5/2.5 100% Value Correct Answer

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3 Chapter 01:An Introduction to Information Systems Question MC #7 .

The One Laptop per Child computer costs ____. Student Response 1. between $200 - $400 2. over $400 3. under $200 4. under $100 Score: 0/2.5 Value 0% Correct Answer

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4 Chapter 01:An Introduction to Information Systems Question TF #15 .

DSS systems were first developed over 30 years ago.

Student Response 1. True 2. False Score: 2.5/2.5

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5 Chapter 01:An Introduction to Information Systems Question MC #22 .

____ involves computers understanding and acting on verbal or written commands in English, Spanish, or other human languages. Student Response 1. Learning systems 2. Natural language processing 3. Virtual reality 4. Artificial intelligence Score: 2.5/2.5 100% Value Correct Answer

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6 Chapter 01:An Introduction to Information Systems Question TF #20 .

Companies soon learned that they could use the data stored in transaction processing systems to make better decisions. Student Response 1. True 2. False Score: 2.5/2.5 Value 100% Correct Answer

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7 Chapter 01:An Introduction to Information Systems Question TF #10 .

Private cloud computing applications are available to everyone. Student Response 1. True 2. False 100% Value Correct Answer

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5 Value 0% Correct Answer Feedbac 9 Chapter 01:An Introduction to Information Systems Question MC #17 . and maintain the system. systems analysis 2. IS personnel 2. systems design Score: 0/2.5 8 Chapter 01:An Introduction to Information Systems Question MC #25 . The goal of the ____ phase of systems development is to gain a clear understanding of the problem to be solved or opportunity to be addressed. True 100% Value Correct Answer Feedbac .5 Value 100% Correct Answer Feedbac 1 0 Chapter 01:An Introduction to Information Systems Question TF #3 .Score: 2. who manages the IS department. including the CIO.5/2. Analysts 4. False 2. End users Score: 2. Student Response 1. Student Response 1. run. Using a computer to forecast future sales and order more inventory before a shortage can occur is an example of information system feedback. ____ include(s) all the people who manage. Hardware operators 3. systems investigation 4. program. Student Response 1. systems implementation 3.5/2.

culture 2. all of the above Score: 0/2. the rivalry among existing competitors Value Correct Answer Feedbac . Which one the following was NOT one of five forces identified in Michael Porter’s competitive forces model? Student Response 1. the threat of new entrants 2. Reengineering and continuous improvement mean the same thing. Student Response 1.5/2. The ability of an organization to achieve its goals is often a function of the organization’s ____. False Score: 2.Score: 2. the threat of substitute products and services 3. True 2. overall structure 4. Student Response 1.5 1 1 Chapter 02: Information Systems in Organizations Question MC #1 .5 100% Value Correct Answer Feedbac 1 3 Chapter 02: Information Systems in Organizations Question MC #9 .5/2.5 0% Value Correct Answer Feedbac 1 2 Chapter 02: Information Systems in Organizations Question TF #30 . ability to change 3.

Student Response 1. technology infusion 2. If an organization has a high level of both diffusion and infusion. True 2. companies are shifting from strategic management to performance-based management of their information systems and carefully consider both strategic advantage and costs. Student Response 1. Student Response 1. Today.5 Value 100% Correct Answer Feedbac 1 6 Chapter 02: Information Systems in Organizations Question MC #7 .5 0% Value Correct Answer Feedbac 1 5 Chapter 02: Information Systems in Organizations Question TF #18 . with computers throughout the organization. information systems are being used to their full potential.5 100% 1 4 Chapter 02: Information Systems in Organizations Question TF #13 . technology deployment 4. False Score: 2. True Score: 0/2.4. the threat of new information systems Score: 2.5/2. technology diffusion Value 100% Correct Answer Feedbac .5/2. The extent to which technology permeates an area or department is called ____. technology adoption 3. False 2.

Studies have shown that user satisfaction and technology acceptance are not particularly significant in healthcare as professionals in this industry are quick to learn and accept new technology. False Score: 2. True 2. Net present value 4. False Score: 2. ____ investigates the additional profits or benefits that are generated as a percentage of the investment in IS technology.5 1 7 Chapter 02: Information Systems in Organizations Question TF #11 . Earnings growth Score: 2.5 100% Value Correct Answer Feedbac 1 8 Chapter 02: Information Systems in Organizations Question TF #19 . Student Response 1. Market share 2. True 2. Student Response 1. lower costs.5/2. Student Response 1.5/2.5/2.5/2. Improved productivity can result in faster customer response.5 100% Value Correct Answer Feedbac . Return on investment 3. and increased customer satisfaction.Score: 2.5 Value 100% Correct Answer Feedbac 1 9 Chapter 02: Information Systems in Organizations Question MC #17 .

and a common power supply and air-cooling source within a single chassis. True Score: 2. A blade server houses many computer motherboards that include one or more processors. People involved in selecting their organization’s computer hardware need to clearly understand current and future business requirements so they can make informed acquisition decisions. False 2.5 100% Value Correct Answer Feedbac 2 2 Chapter 03: Hardware: Input. computer memory. Processing.2 0 Chapter 02: Information Systems in Organizations Question MC #11 . Student Response 1. and Output Devices Question TF #28 . Introducing new products and services frequently is part of a(n) ____ competitive advantage strategy. False 2. differentiation Score: 0/2. Student Response 1. secondary storage. network connections. and Output Devices Question TF #4 . altering the industry 3.5/2. Processing. improving existing product lines and services 4.5 0% Value Correct Answer Feedbac 2 1 Chapter 03: Hardware: Input. True 100% Value Correct Answer Feedbac . creating new products and services 2. Student Response 1.

Solid state storage devices store data in memory chips rather than magnetic or optical media and require less power to operate while providing slower data access than magnetic data storage devices.5 2 3 Chapter 03: Hardware: Input. Processing. and Output Devices Question TF #16 . Student Response 1. True Score: 0/2. Processing. False Score: 0/2. Blade servers 2.5 0% Value Correct Answer Feedbac . True 2. and Output Devices Question MC #24 . Student Response 1. Student Response 1.5/2. Processing. The devices used to sequentially access secondary storage devices are called DASD devices.Score: 2.5 Value 0% Correct Answer Feedbac 2 4 Chapter 03: Hardware: Input. Supercomputers Score: 2. False 2. Mainframe computers 4.5/2. Workstations 3. ____ are the most powerful computers with the fastest processing speed and highest performance.5 100% Value Correct Answer Feedbac 2 5 Chapter 03: Hardware: Input. and Output Devices Question TF #21 .

5/2. nonvolatile 2. Student Response 1. and Output Devices Question MC #7 . A type of memory whose contents are not lost if the power is turned off is said to be ____.5 100% Value Correct Answer Feedbac 2 9 Chapter 03: Hardware: Input. Processing. Processing. have many applications open at once. RAM 3. Student Response 1. Netbook computers are ideal for users who need to run demanding applications.2 6 Chapter 03: Hardware: Input. True Score: 2.5/2. False 2. and Output Devices Question TF #30 . and Output Devices Question TF #3 . . none of the above 4.5 Value 100% Correct Answer Feedbac 2 8 Chapter 03: Hardware: Input. and Output Devices Question TF #27 .5/2. Support for green computing is emerging as a new business strategy for computer manufacturers to distinguish themselves from the competition. True Score: 2. or need lots of data storage capacity.5 Value 100% Correct Answer Feedbac 2 7 Chapter 03: Hardware: Input. Student Response 1. Processing. Processing. False 2. multicore Score: 2.

Access time Score: 0/2. False 2. and Output Devices Question MC #5 .5/2. True Score: 2. . Student Response 1. True 2.5 100% Value Correct Answer Feedbac 3 2 Chapter 04: Software: Systems and Application Software Question TF #18 . Utility programs help to perform maintenance. Processing. Student Response 1. Megabytes 4. correct problems. The Snow Leopard operating system allows users to view their system as it looked in the past and resurrect deleted files.5/2.Business needs and their importance are roughly the same for all companies so the IS solutions they choose are quite similar. Student Response 1. False Score: 2. Clock speed 3. Memory capacity 2. ____ is a measure of processing speed. and compress files of data. merge and sort sets of data.5 100% Value Correct Answer Feedbac 3 0 Chapter 03: Hardware: Input. keep track of computer jobs.5 0% Value Correct Answer Feedbac 3 1 Chapter 04: Software: Systems and Application Software Question TF #12 .

access. A risk involved with using an application service provider is that ____. Besides addressing some of the flaws in Windows Vista. True Score: 2. a disaster could disable the ASP’s data center 2.5 Value 100% Correct Answer Feedbac 3 5 Chapter 04: Software: Systems and Application Software Question MC #25 . Windows XP introduced new windows manipulation functionality that allows users to more easily find.5 Value Correct Answer Feedbac 100% 3 3 Chapter 04: Software: Systems and Application Software Question MC #17 .5/2. the ASP could be incapable of keeping its servers and network up and running consistently 3. sensitive information could be compromised 4. Student Response 1.5/2. Student Response 1. and work with information in files. all of the above Score: 2. . False 2.5 100% Value Correct Answer Feedbac 3 4 Chapter 04: Software: Systems and Application Software Question TF #10 .5/2. False 2.Student Response 1. True Score: 2.

The early PC-DOS and MS-DOS operating systems were developed by the then small company called ____.5/2.Programming languages used to create artifical intelligence or expert system applications are often called ____.5 100% Value Correct Answer Feedbac 3 6 Chapter 04: Software: Systems and Application Software Question MC #7 . False 2. assembly languages Score: 2. IBM 3. Student Response 1. SAP 4. object-oriented programming languages 2.5 0% Value Correct Answer Feedbac 3 7 Chapter 04: Software: Systems and Application Software Question TF #6 . Student Response 1. Apple 2. Student Response 1. fifth-generation languages 3.5 0% Value Correct Answer Feedbac . A graphical user interface requires text commands to be given to the computer to perform basic activities. visual programming languages 4. True Score: 0/2. Microsoft Score: 0/2.

Student Response 1. Windows XP 2. Linux 3.5/2. Windows 7 100% Value Correct Answer Feedbac .5/2. The ability of a computer to handle an increasing number of concurrent users smoothly is called multitasking. command based user interface 3. application program 4. The ____ operating system from Microsoft is sometimes called “Vista done right” and includes improved home networking capabilities. Student Response 1. Student Response 1. A(n) ____ displays pictures (called icons) and menus that people use to send commands to the computer system. True 2. False Score: 2.3 8 Chapter 04: Software: Systems and Application Software Question TF #9 . operating system Score: 2.5 Value 100% Correct Answer Feedbac 4 0 Chapter 04: Software: Systems and Application Software Question MC #8 .5 100% Value Correct Answer Feedbac 3 9 Chapter 04: Software: Systems and Application Software Question MC #4 . graphical user interface 2.

dialogue manager. EIS 2.5/2. enable analysis of financial data along multiple dimensions 4.4. including the Internet 2. Student Response 1.5/2. model base. integrate financial and operational information from multiple sources. The key components of a(n) ____ system include a database. all of the above Score: 2. MIS Score: 2. and access to networks and other computer-based systems. The ability to ____ is a characteristic of a financial MIS. GIS 4.5 4 1 Chapter 10: Information and Decision Support Systems Question MC #12 . provide easy access to financial data through use of a corporate intranet to access corporate Web pages 3.5 100% Value Correct Answer Feedbac .5/2. DSS 3.5 100% Value Correct Answer Feedbac 4 2 Chapter 10: Information and Decision Support Systems Question MC #23 . Leopard Score: 2. Student Response 1.

5/2. flexible manufacturing system 2. Student Response 1. A(n) ____ is an approach that allows manufacturing facilities to rapidly and efficiently change from making one product to another. Product development data yields valuable information for the development and marketing of new products. Computer Integrated Manufacturing 4. and sales. Student Response 1.4 3 Chapter 10: Information and Decision Support Systems Question TF #20 . distribution.5/2. promotions.5 Value 0% Correct Answer Feedbac 4 4 Chapter 10: Information and Decision Support Systems Question TF #19 . True 2. pricing. True 2. False Score: 2. just in time Score: 2. False Score: 0/2.5 Value 100% Correct Answer Feedbac 4 5 Chapter 10: Information and Decision Support Systems Question MC #15 . all of the above 3. A marketing MIS supports managerial activities in product development.5 Value 100% Correct Answer Feedbac . Student Response 1.

5 100% Value Correct Answer Feedbac 4 7 Chapter 10: Information and Decision Support Systems Question TF #9 . Student Response 1.4 6 Chapter 10: Information and Decision Support Systems Question MC #11 . Student Response 1. provide reports with fixed and standard formats Score: 2. True 2.5 100% Value Correct Answer Feedbac 4 8 Chapter 10: Information and Decision Support Systems Question TF #28 .5/2. allow users to develop custom reports 2. use internal data stored in the computer system 3. Demand reports are produced on a regular schedule. the same time each day. Student Response 1. False 2. True Score: 2. The ability to ____ is a characteristic of a MIS system. The database management system of a DSS can also connect to external databases to give decision makers even more information and decision support beyond that available through just corporate databases. or month. False Score: 2. all of the above 4.5 100% Value Correct Answer Feedbac . week.5/2.5/2.

4.S. Which is the following is true concerning text messaging? Student Response 1.. True 2. Southeast Asia has not Value Correct Answer Feedbac . 3.4 9 Chapter 10: Information and Decision Support Systems Question TF #18 . 2. Student Response 1. In the U. The Chinese language is especially well-suited to text-messaging. False Score: 0/2. False 2. including the Internet. Student Response 1.5 0% Value Correct Answer Feedbac 5 1 Chapter 5—Communicating Electronically Question MC #16 . A flexible manufacturing system uses computers to link the components of the production process into an effective system.5 Value 0% Correct Answer Feedbac 5 0 Chapter 10: Information and Decision Support Systems Question TF #12 . into multiple systems. The Japanese commuters 0% prefer phone conversations to texting. True Score: 0/2. Most financial MISs integrate financial and operational information from multiple sources. texting is most popular among people age 30 to 50.

Score: 0/2. E-mail is private because it requires the use of a password to access it.S. Electronics Communication Privacy Act. 3. E-mail can be easily discarded when the message does not have to be kept. E-mail relieves the recipient from playing "telephone tag.5 5 2 Chapter 5—Communicating Electronically Question MC #1 . Which of the following is NOT a benefit of e-mail? Student Response 1. 2. Value 0% Correct Answer Feedbac . 2. Fourth Amendment to the U. Fair Information Practices (FIP). 3." 0% 4. E-mail reaches people more quickly than letters or memorandums. Constitution. Score: 0/2.5 Value Correct Answer Feedbac 5 3 Chapter 5—Communicating Electronically Question MC #31 .yet acquired texting technology. The integrity of personal information collected by governmental and private agencies is protected by the Student Response 1.

ideas should be organized inductively when the message contains good news or routine information.4.5 5 4 Chapter 5—Communicating Electronically Question MC #9 . Using chat sites to ask about travelers’ experiences. 4. 2. Score: 0/2. Connecting to the Value Correct Answer Feedbac . avoid repeating information that is in the subject line in the opening sentence. First Amendment to the U. Which of the following would be LEAST helpful to a business person in using the Internet to bridge the cultural gap? Student Response 1.5/2. Constitution. since such communications are routine. just be direct. Student Response 1. Score: 2. 2. When composing an email message. present the information in 100% the order it is likely needed or will be best received.S. 3.5 Value Correct Answer Feedbac 5 5 Chapter 5—Communicating Electronically Question MC #34 .

Forward the email to your supervisor for her comments.5 0% 5 6 Chapter 5—Communicating Electronically Question MC #30 . Score: 0/2. How do you respond? Student Response 1.5 Value Correct Answer Feedbac 5 Chapter 5—Communicating Electronically Question MC #12 .S. 4. 3. State Department before traveling to Israel to obtain a list of known terrorists. You receive an email message from a co-manager concerning the negative performance of an employee. Accessing the World Factbookmaintained by the CIA to learn about a client’s home country. 0% 3.“Foreign Language for Travelers” website to learn words in another language. Forward the email to the employee. Reply to the email. 2. Meet with your comanager and discuss the employee’s weaknesses face to face. Consulting the “Crisis Abroad” site maintained by the U. 4. adding your comments to those of your comanager. Score: 0/2.

Send short. 4. A quick and silent updating message to a colleague in a meeting. Avoid sending messages when you are angry. 3. direct messages that would typically be sent through memos. Forward an email from another person only with the permission of the original writer.7 . Answer every email message as soon as it is received. A less emotional way to tell a subordinate he did not receive a desired promotion. 2. An efficient delivery of a sales message. 0% 3. Which of the following is NOT an example of good email etiquette? Student Response 1. Score: 0/2. Text messaging should not be used for which of the following business messages? Student Response 1. 2. A confirmation of an appointment to a coworker on a business trip. 100% Value Correct Answer Feedbac . 4.5 Value Correct Answer Feedbac 5 8 Chapter 5—Communicating Electronically Question MC #28 .

5 Value Correct Answer Feedbac 6 0 Chapter 5—Communicating Electronically Question MC #26 . 4. 4. 2. 3. 3. provide a point of reference for future use. allow the recipient to prioritize the message.5/2. EXCEPT Student Response 1. warn the recipient of the 100% message of the bad news.Score: 2. Score: 2. Federal law prohibits using a cell phone use while driving without a hands-free device. 2. You should generally answer your cell phone during a business meeting. expedite understanding of the message. Using your cell phone while driving is advisable because it is a wise use of time. The subject line of an email message should do all of the following. when a call comes from a client.5/2. 100% Value Correct Answer Feedbac .5 5 9 Chapter 5—Communicating Electronically Question MC #2 . Which of the following is true of cell phone communication? Student Response 1. None of the above is true.

5 Value 100% Correct Answer Feedbac 6 2 Chapter 13—Preparing Résumés and Application Letters Question MC #33 . You should send yourself and a couple of friends a copy of the résumé to see if it looks correct on different computers. Value Correct Answer Feedbac . it’s best to send the document as a plain test version. 2.5 6 1 Chapter 13—Preparing Résumés and Application Letters Question MC #19 .5/2. I’m not sure what would be a fair salary. Some employers prefer that you send your résumé as an inline document rather than an attachment. we can discuss salary and other benefits. 2.5/2. All are true. As I have not yet held a full-time position.Score: 2. 3. Score: 2. Unless a certain software format is specified. 4. Which of the following is the BEST way to respond in your application letter to requested information related to salary expectation? Student Response 1. Which is true concerning the format for electronic résumés? Student Response 1. At my interview.

we can discuss specifics concerning what my qualifications are worth to you at the interview.3. you lack pride or respect. His professional affiliations 4. What should he emphasize most in his résumé? Student Response 1.5/2. I expect to make between $40.000. you pay little attention to 0% detail and do your work Value Correct Answer Feedbac .000 and $45. Score: 2.000 due to my education and experience. His salary history Score: 2. Adam is back in the job market after five years of employment at his former company. 2.5/2.5 6 3 Chapter 13—Preparing Résumés and Application Letters Question MC #14 .5 100% Value Correct Answer Feedbac 6 4 Chapter 13—Preparing Résumés and Application Letters Question MC #15 . His work experience 3. His education 2. While I am aware that the 100% starting salary for account auditors in the southwest region is $42. 4. An employer is likely to interpret a writing style or punctuation error on your résumé or letter of application as an indication that Student Response 1.

etc. gender. Discrimination on the bases of race. you have shortcomings in basic education. it still occurs. the responsible job candidate will take reasonable steps to eliminate personal information and behaviors that could lead to discrimination. etc. 3. age. has never been a . can never be eliminated. 4. 4.hastily. all of the above are true. has been illegal for nearly 50 years and need no longer be a major concern for job candidates. gender. Discrimination on the bases of race. is illegal. thus. Discrimination on the bases of race. etc. etc. age.5 6 5 Chapter 13—Preparing Résumés and Application Letters Question MC #36 . Score: 0/2. 3. gender. Although discrimination on the bases of race. gender. age. Which statement is most accurate as describing discrimination in employment? Student Response Value Correct Answer Feedbac 0% 1. job candidates can expect it to be an inherent part of the employment process. 2. age.

identifying your qualifications as they relate to an employer's needs. comparing your qualifications to the duties and responsibilities of the job you are seeking. Score: 0/2.5 6 6 Chapter 13—Preparing Résumés and Application Letters Question MC #1 . 3. 2. 0% Value Correct Answer Feedbac . 2. career.5 0% Value Correct Answer Feedbac 6 7 Chapter 13—Preparing Résumés and Application Letters Question MC #11 . 4. they are not job related. Reveal ethnic background only if it is job related. Exclude any mention of interests and hobbies. and job analysis will assist you in the employment process by Student Response 1. Score: 0/2. Include height. 3. weight. Completing a self-. achieving all of the above. ensuring that you have selected the right career.concern if the candidate is qualified. Which of the following statements represents the BEST advice for inclusion of personal information on a résumé? Student Response 1.

encourage the potential employer to focus on your physical characteristics." 4. While e-portfolios and employment videos are helpful in communicating a person’s qualifications and abilities.5 6 8 Chapter 13—Preparing Résumés and Application Letters Question MC #24 . 2. their use may also Student Response 1. the human resources department. 3. eliminate potential illegal discrimination. Value 0% Correct Answer Feedbac .5 Value 100% Correct Answer Feedbac 6 9 Chapter 13—Preparing Résumés and Application Letters Question MC #27 . 4. A letter of application or application email message ideally should be addressed to Student Response 1. enable the potential employer not to stereotype. None of the above are appropriate advice. 2.and a personal photograph to make you appear real to the employer and not just a paper "cutout. result in all of the above. 3. Score: 2. Score: 0/2.5/2. a specific individual. whom it may concern.

the company. Some experts say that a job objective may limit your job opportunities. A job objective helps the interviewer determine if what you have to offer matches the job the company has to offer. Which one of the following statements is FALSE concerning a job objective? Student Response 1.5 7 0 Chapter 13—Preparing Résumés and Application Letters Question MC #9 . Score: 0/2. 2. A job objective should be specific to one job.5 0% Value Correct Answer Feedbac . 3.4. A job objective should reveal your career goal. Score: 0/2. 4.

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