1. 2. 3. 4. 5.

Anand Chaubey Ravi Kiran Awanish Shukla Rahul Kumar Vipul Mishra

- TRAINING CALENDAR for all Quarters in FY 2012-13 - Trainings is of 1 day both for Officers and supporting staff. - Areas of Training provided to the employees : - Business Management (BM) - Human Resource Mgt. (HRM) - Customer Relationship Mgt.(CRM) - Training & Development budget

1. Six sigma training. 2. Enterprise resource planning( ERP ). 3. Time management. 4. Cost Control. 5. Communication development. 6. Employee relationship. This are the point to be cover during training session.

1. Stress management. 2. Motivational programmes. 3. Social welfare. 4. Staff welfare & counseling. 5. Performance appraisal This are some points to be covered in the session.

1. Customer awareness. 2. Customer relationship. 3. Customer profiling. 4. How to giving attention to each customer? 5. Flexibility in service. 6. How to retain customers? This are point to be covered in the session.

 Total 64 employees. Divided them in 4 main groups and this main group is divided in 2 each sub groups.
Group A Group B

Group C

A1

A2

B1

B2

C1

C2

Group D

D1

D2

 Group A- Team of 10 Branch Managers divided into 2 equal groups of 5 members each. Group B- Team of 10 Additional Branch Managers divided into 2 equal groups 5 members each. Group C- Team of 22 Field officers divided into 2 groups of 11 members each. Group D- Team of 22 supporting staff divided into 2 equal groups of 11 members each. A1+B1+C1+D1= Slot 1. A2+B2+C2+D2= Slot 2. Each slot will get 3 days training in each quarter.

 Training calendar of 1st quarter s month of April for the slot 1.

Periods Business management Human resource Customer management relationship management

1st week

A1+B1

C1

D1

2nd week
3rdweek

D1
C1

A1+B1
D1

C1
A1+B1

 Training calendar of 1st quarter s month of May for the slot 2.

Periods Business management Human resource Customer management relationship management

1st week

A2+B2

C2

D2

2nd week
3rdweek

D2
C2

A2+B2
D2

C2
A2+B2

 In the same pattern every quarter 2 month training section will be held. 1 month for one slot . Training will be done for 1 full day. Training programme will start from 10 am to 4 pm. Training will took place in the branch of SBI ..

Business Management Business Management trainee fee Rs. 1500/session. In a quarter trainee having 6 sessions. Therefore, 1500*6= Rs. 9000/ quarter. Hence, for 3 quarter trainee fee will be9000*3= Rs. 27000

Human resource management HRM trainee s fee is Rs.3500 / session. Therefore, the charge for each quarter will be3500* 6= Rs. 21000 Hence, the charge for 3 quarter will be21000*3= Rs. 63000

Customer relationship management CRM trainees fee is Rs. 2500 / session. Therefore, the charge for each quarter will be2500*6= Rs. 15000 Hence, the charge for 3 quarter will be15000* 3= Rs. 45000

Outdoor session
In each session 32employees & 3 trainers will be thereTotal =32+3=35. Per plate of lunch will cost Rs.100. Therefore , for 35 people cost of lunch is to be 35*100= Rs.3500/ session. Additional cost 0f Rs.1000 for breakfast & tea on every session. Total = 3500+1000= Rs. 4500 Hence, expenses for the quarter will be4500*6= RS. 27000 Hence, expenses for the 3 quarter will beRs. 27000*3= Rs.81000

Particular

Amount (Rs.)

Business Management trainees fee Human resource Management trainees fee Customer relationship Management trainees fee

27000 63000 45000

Outdoor session expenses

Total expenses

81000
217000

 Average Business Growth in 2011-12 : 15% Average productivity in 2011-12 : Rs. 3.5 crores/employee Target given for ( Apr 1, 2012 March 31, 2013): 20% But, We Expecting Target for ( Apr 1, 2012 March 31, 2013): 23%