1

Introduction to Information Systems
Essentials for the Internetworked E-Business Enterprise
Eleventh Edition

James A. O’Brien

Chapter

1
Foundations
of Information Systems in Business

Irwin/McGraw-Hill

Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.

James A. O’Brien

Introduction to Information Systems

Eleventh Edition

2

Chapter Objectives • Explain why knowledge of information systems is important for business professionals and identify five areas of information systems knowledge they need. • Give examples to illustrate how electronic business, electronic commerce, or enterprise collaboration systems could support a firm’s business processes, managerial decision making, and strategies for competitive advantage.
Irwin/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.

data. storage.James A. people use hardware. software. All rights reserved. and networks as resources to perform input. Irwin/McGraw-Hill Copyright © 2002. Illustrate that in an information system. Inc. output. O’Brien Introduction to Information Systems Eleventh Edition 3 Chapter Objectives • Provide examples of the components of real world information systems. The McGraw-Hill Companies. . processing. and control activities that transform data resources into information products.

• Identify several challenges that a business manager might face in managing the successful and ethical development and use of information technology in a business. Irwin/McGraw-Hill Copyright © 2002. All rights reserved. Inc.James A. O’Brien Introduction to Information Systems Eleventh Edition 4 Chapter Objectives • Provide examples of several major types of information systems from your experiences with business organizations in the real world. The McGraw-Hill Companies. .

Inc. All rights reserved. . O’Brien Introduction to Information Systems Eleventh Edition 5 An IS Framework for Business Professionals Irwin/McGraw-Hill Copyright © 2002. The McGraw-Hill Companies.James A.

All rights reserved. Inc. . O’Brien Introduction to Information Systems Eleventh Edition 6 Components of an Information System People Information Systems Resources Irwin/McGraw-Hill Copyright © 2002.James A. The McGraw-Hill Companies.

O’Brien Introduction to Information Systems Eleventh Edition 7 What is an Information System? Control of System Performance Input of Data Resources Processing Data Output of Information Products Storage of Data Resources Irwin/McGraw-Hill Copyright © 2002. All rights reserved. The McGraw-Hill Companies. . Inc.James A.

. O’Brien Introduction to Information Systems Eleventh Edition 8 What is a System? Environment Feedback Signals Control Signals Feedback Signals Control by Management Control Signals Input of Raw Materials System Boundary Manufacturing Process Output of Finished Products Other Systems Irwin/McGraw-Hill Copyright © 2002. Inc.James A. The McGraw-Hill Companies. All rights reserved.

Inc. O’Brien Introduction to Information Systems Eleventh Edition 9 Components of an Information System Irwin/McGraw-Hill Copyright © 2002.James A. The McGraw-Hill Companies. . All rights reserved.

79154 Item Qty Sold Price TM Shoes 1200 $100 Irwin/McGraw-Hill Copyright © 2002. Inc.James A. All rights reserved. . The McGraw-Hill Companies. O’Brien Introduction to Information Systems Eleventh Edition 10 Data versus Information Monthly Sales Report for West Region Sales Rep: Charles Mann Emp No.

All rights reserved.James A. Inc. The McGraw-Hill Companies. O’Brien Introduction to Information Systems Eleventh Edition 11 Attributes of Information Quality Irwin/McGraw-Hill Copyright © 2002. .

The McGraw-Hill Companies. Inc. . O’Brien Introduction to Information Systems Eleventh Edition 12 Logical Data Elements Name Field Payroll Record Payroll File Personnel Database Irwin/McGraw-Hill Copyright © 2002.James A. All rights reserved.

All rights reserved. . Inc. The McGraw-Hill Companies. O’Brien Introduction to Information Systems Eleventh Edition 13 Major Roles of Information Systems Support Strategies for Competitive Advantage Support Business Decision Making Support Business Processes and Operations Irwin/McGraw-Hill Copyright © 2002.James A.

James A. The McGraw-Hill Companies. .Ad hoc Reports End User Computing Exec Info Sys Expert Systems SIS Electronic Business & Commerce -Internetworked E-Business & Commerce Irwin/McGraw-Hill Copyright © 2002. O’Brien Introduction to Information Systems Eleventh Edition 14 History of the role of Information Systems 1950-1960 Data Processing 1960-1970 Management Reporting 1970-1980 1980-1990 1990-2000 Electronic Commerce Decision Support Strategic & End User Electronic Data Processing . Inc.TPS Management Information Systems Decision Support Systems . All rights reserved.

James A. The McGraw-Hill Companies. and Finance Intranets Customer Relationship Management Marketing Sales Customer Service Extranets Consumer and Business Customers Irwin/McGraw-Hill Copyright © 2002. Distribution. . O’Brien Introduction to Information Systems Eleventh Edition 15 The e-Business Enterprise The Internet Suppliers and Other Business Partners Supply Chain Management Procurement. and Logistics Extranets Company Boundary Engineering & Research Manufacturing and Production Accounting. Inc. All rights reserved.

. All rights reserved. Inc.James A. The McGraw-Hill Companies. O’Brien Introduction to Information Systems Eleventh Edition 16 Types of Information Systems Information Systems Operations Support Management Support Systems Systems Transaction Process Enterprise Management Decision Executive Processing Systems Control Systems Collaboration Systems Information Systems Support Systems Information Systems Irwin/McGraw-Hill Copyright © 2002.

. The McGraw-Hill Companies. O’Brien Introduction to Information Systems Eleventh Edition 17 Other Categories of Information Systems Expert Systems Knowledge Management Systems Functional Business Systems Strategic Information Systems Cross-Functional Information Systems Irwin/McGraw-Hill Copyright © 2002. Inc. All rights reserved.James A.

All rights reserved. O’Brien Introduction to Information Systems Eleventh Edition 18 The Information Systems Development Process Irwin/McGraw-Hill Copyright © 2002. Inc.James A. The McGraw-Hill Companies. .

. All rights reserved. The McGraw-Hill Companies.James A. O’Brien Introduction to Information Systems Eleventh Edition 19 Management Challenges of the E-business Enterprise •Business Strategies •Business Processes •Business Needs •IS Human Resources •IS Development •IT Infrastructure •IS Performance •Customer Relationships •Business Partners •Suppliers •Business Customers •Organization Structure •and Culture •User Acceptance Irwin/McGraw-Hill Ethical Considerations Potential Risks? Potential Laws? Possible Responses? Copyright © 2002. Inc.

• The business professional must know: – – – – Foundations (fundamentals) of IS Information Technologies Business Applications Development Processes. E-commerce and enterprise collaboration. and – Managerial Challenges Irwin/McGraw-Hill Copyright © 2002. All rights reserved. . Inc. The McGraw-Hill Companies. O’Brien Introduction to Information Systems Eleventh Edition 20 Chapter Summary • Information Systems play a vital role in the efficient and effective operations of Ebusiness.James A.

data. hardware. . Irwin/McGraw-Hill Copyright © 2002.James A. Inc. The McGraw-Hill Companies. output. and networks to perform input. O’Brien Introduction to Information Systems Eleventh Edition 21 Chapter Summary (cont) • A system is a group of interrelated components working toward the attainment of a common goal by accepting inputs and producing outputs in an organized transformation process. storage and control activities. software. • An information system uses the resources of people. processing. All rights reserved.

.James A. Inc. O’Brien Introduction to Information Systems Eleventh Edition 22 Chapter Summary (cont) • IS Resources: – – – – – – – – – – – Hardware Resources Software Resources People Resources Data Resources Network Resources Paper Reports Visual Displays Multimedia Documents Electronic Messages Graphics images Audio Responses • Products: Irwin/McGraw-Hill Copyright © 2002. The McGraw-Hill Companies. All rights reserved.

James A. The McGraw-Hill Companies. and – Strategic competitive advantage • Major application categories of information systems include: – Operations Support Systems. O’Brien Introduction to Information Systems Eleventh Edition 23 Chapter Summary (cont) • Information systems perform three vital roles in business firms. . and – Management Support Systems Irwin/McGraw-Hill Copyright © 2002. All rights reserved. Inc. They support: – Business processes and operations. – Business decision making.

Sign up to vote on this title
UsefulNot useful