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Customer relationship management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers. CRM software is used to support these processes; the software system can be accessed, and information about customers and customer interactions can be entered, stored and accessed by employees in different company departments.
Typical CRM goals are to improve services provided to customers, and to use customer contact information for targeted marketing.
While the term CRM generally refers to a softwarebased approach to handling customer relationships, most CRM software vendors stress
Started in 1984 It deals with repairing of FUEL INJECTION PUMPS & NOZEL (Injectors) used in DIESEL CARS. Mostly Diesel Engine Mechanic are the customers here and frequently even Transporters visit.
Rule I Provide high standards of service 59% customers are happy with rule I
Rule II Provide information to your customers 64% customers are happy with rule II
Rule III be open and honest with your customers 41% customers are not happy with rule III
Rule IV provide choice to your customers 41% customers are not happy with rule IV
Rule V consult with your customers 33% customers are not happy with rule V
Rule VI be courteous to your customers 50% customers are happy with rule VI
Rule VII be helpful to your customers 58% customers are happy with rule VII
Rule VIII Put things right for your customers 42% customers are happy with rule VIII
Rule IX Provide value for money 33% customers are happy with rule IX
The Number of Customers who are satisfied with the particular rule.
BEST PART Genuine Spare Parts & Excellent Service WORST PART Need to attend to customers more like a king. What they need to IMPROVE ON Customers expect a quick response even outside
ABOUT VODAFONE
Vodafone group is the worlds leading mobile telecommunication company, with a significant presence in Europe the middle-east, Africa, Asia Pacific and United States. Vodafones vision is to lead the industry in responding to public concerns regarding mobile phones masts and help by demonstrating leading edge practices
Rule I Provide high standards of service 33% customers are happy with rule I
Rule II Provide information to your customers 42% customers are happy with rule II
Rule III be open and honest with your customers 42% customers are happy with rule III
Rule IV provide choice to your customers 42% customers are happy with rule IV
Rule V consult with your customers 58% customers are happy with rule V
Rule VI be courteous to your customers 42% customers are happy with rule VI
Rule VII be helpful to your customers 58% customers are happy with rule VII
Rule VIII Put things right for your customers 42% customers are happy with rule VIII
Rule IX Provide value for money 42% customers are happy with rule IX
The Number of Customers who are satisfied with the particular rule.
What they need to improve on? Best part of this organization. Worst part of this organization.
GigaHertz is a company that deals with computers, laptops, printers and more computer accessories. They are retailers
Rule I Provide high standards of service 42% customers are happy with rule I
Rule II Provide information to your customers 42% customers are happy with rule II
Rule III be open and honest with your customers 42% customers are happy with rule III
Rule IV provide choice to your customers 42% customers are happy with rule IV
Rule V consult with your customers 42% customers are happy with rule V
Rule VI be courteous to your customers 50% customers are happy with rule VI
Rule VII be helpful to your customers 42% customers are happy with rule VII
Rule VIII Put things right for your customers 42% customers are happy with rule VIII
Rule IX Provide value for money 50% customers are happy with rule IX
What they need to improve on? Best part of this organization. Worst part of this organization.
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