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MBA Project Guidelines
This document provides guidelines for MBA project work. The purpose of this document is to help student choose appropriate sector, organization and create a career. It is not to create a set of inflexible rules. Please post your questions and feedback.
SRM University, SRM School of Management, Kattankulathur
Dr.K.Prabahakar SRM University 1/26/2013
Introduction The objective of project work is to experience the way in which organizations function in a given environment. The keyword is experience. Experience has two dimensions, understanding and application. 1. Understanding i. Understand the global and local economic scenario and the sector in which the selected organization operate. ii. The business model of the organization. iii. Understand how each of the functional areas are designed and performed in an organization. iv. How the organization is similar to other organizations in the same sector as well as how it is different from other organizations. v. Business proposition offered by the organization, SWOT Analysis, financial for the past five years, the strategy of the organization. The understanding expected out of you may appear to be obvious. However, in practice it is different. You are encouraged to go through the web link http://www.businessmodelgeneration.com/canvas , and understand how the nine fundamental building blocks of business are built. You will realize that the business models of organizations are complex and need analysis and study. Please do jot down all the points in a sheet and share it with your cohorts, juniors, and teachers and with organization employees.
gazelles. You will find the site (https://www. 1 http://www.html#overview . Pre-project preparation ii. I have not written specifically to Indian conditions. If you need help please do contact the author and his team. About how to design of your resume with the appropriate statement of purpose is given the web link http://www. The disappointment could have been avoided if the students studied different sectors and zeroed on the organizations that they are planning to work. Interface during the project iii.upenn.The next step is if you planning to study the strategy of the organization please use the following one page document. Interface after the project. but start.upenn. You have also selected your specialization with due diligence and passionate about perusing your career in the given specialization. Learn the changes that are taking place in the business world. If you are not able to complete it. After some time other organizations came in and students who are selected in the bank bpo are not nominated.com ) provides you comprehensive tools for analysis of different dimensions of organization. the first step is to select the sector which will provide you career. If you request for a project work from any organization.vpul. Personal interview attended by you. Phases in Project Work The project work you will be doing may be divided into three phases i. there is no need to worry. 2. you will be raising certain expectations. It is assumed that you have successfully completed your summer project work. 4. ii. Students are offered placement in a multinational bank business process outsourcing organization with a good starting salary. Some of the students who got the jobs are disappointed as they thought they will be suitable for other sectors. References given by you. An ideal resume should not exceed more than two pages1. Large number of students applied for the same and a significant number of them did get selected.pdf 3 . 2. Certain assumptions are made before starting the dialogue. You may send a resume to the organization you have chosen. Apply knowledge of research methodology to analyze the problems or issues faced by organizations.gazelles. It is in word format and you can fill as many details as possible. The guidelines may not be different but are applied with fewer rigors. Application i. Selection of Sector Let us examine an episode happened at a campus. experiences indicate that project work will be fulfilling experience and paves way for final placement.html#opsp. Take some more time to complete your task. iii.vpul.com/strategy-onepage-strategic-plan.edu/careerservices/undergrad/resumes. Your competencies. The expectations are generally based on 1. The institute you come from. http://www.edu/careerservices/undergrad/resumeclsamples/SampleJuniorResume. However. If certain guidelines are followed. 3. Understand how various principles you have learned during course work is applied in the real time business world.
If you do a careful analysis of what is happening in the environment you will be in a position to identify sectors that are growing and provide opportunities. You may choose your own search strategy. If you need further information please do go through the Indian Brand Equity Foundation (http://www.ac.za/managementstudies/Courses/bus2010s/2007/Nicole%20Frey/Readings/Journal%20 Articles/Classics/Marketing%20Myopia. http://economictimes.com/wpcontent/uploads/attachments/newsBrochures/445/Employment%20Trends%20Survey1335361201.indiatimes.com/watch?v=D1R-jKKp3NA (listen to his lecture) The article written by Theodore Levitt is one of the finest articles on Marketing Myopia suffered by organizations .ceotalentsearch. please go through the report given by Ma Foi Randstad (Employment Trends Survey. after carefully considering your skill set. http://www.nic. Please do differentiate between career and job.in/). For this purpose.Once you have studied the sectors. Then go through different press reports.com.uct. The suggested report is based on the Indian economic environment and https://www.The article is written in the year 1960 and many of the ideas are still relevant. you should know different sectors and the characteristics of each of these sectors. you need to match them with likely employment scenarios in that particular sector. Please remember that all industries were growth industries when they started3. you may go through the web link (http://www. please do visit the site (http://mospi.ibef.Thus the first step is to start with sector. Let us consider an example. If you decided to do project work in a biotechnology organization.commerce. You need to have a career that will help you to earn as well as feel happy about it. These sites suggested are only to start initial analysis. If you try for any job.org/download/Biotechnology-Sector-04jan. you may not have a career.pdf ). Please take the advice of Steve Jobs2. If you are interested in quoting macroeconomic data. http://www.youtube. financial data for five to ten years from the links (www.org/).pdf). and wanted to know the overall performance of the biotechnology sector. you may find yourself in a difficult situation.ibef. IBEF is a website that provides information on Indian economy and on the performance of different sectors. For this purpose. However the question is why starting with sector? The answer is you need to focus.com) of different organizations operating in that sector. If you get a job that you do not like or not suitable for your personality and skill set.moneycontrol.pdf 2 3 4 .
It has been observed by researchers that it is not the best people who get the jobs. You are encouraged to go to (http://www. please select at least five organizations. Organizations do encourage such queries as part of employment brand equity creation.com/blog/2011/01/top-10-skills-employers-are-looking-for/ 5 . Collect all possible information about the organization.http://freshersplane. It provides ten universal skills that are needed by any employer. They may not specify the skill set.psuindia. tests. You need to infer from the reports and discussion.com is one such website that will help you find organizations. One such insight is how it used cave technology to design its buildings in Hyderabad that consumed lesser energy and likely to be patented by Infosys. For example it may appear obvious that Infosys is a software company.com/ to get a good understanding on what is job hunting and how to do it. skill sets needed by each of the sectors prepare a report.com) to know about jobs.in/spotlight/public-sector-undertakings-india 2.provides input from the perspective of jobs created and likely growth in jobs. an analysis. 1. http://www.com/news/reasons-why-public-sector-companies-hiring-candidates-throughgate-2013-public-sector-jobs-through-gate-2013 Fresher plane provides information about job opportunities for fresh graduates. Please do read the book What Color is Your Parachute? For a career in public sector units please do go through the following websites. Meet people in the organization. It is the people who decide to get those jobs get the jobs. Please go through the article written by Robert Shindell4. The other sites which may help you are: http://www.jobhuntersbible. Other website www.india. internships. interview them.in/psu-jobs 3.com After carefully going through prospects of different sectors. After. http://www. http://www. teachers or with key managers in organizations. Once you have completed research on the one or two sectors that fascinates you.glassdoor. you will find lots more information about Infosys. Share the report with your cohorts.twenty19.aon. 4 http://www.coursepark.gov.teamlease. If you find that you can make a good career please start your process.com . Please do visit http://www. interviews.
life coaches. Introspect. 6 .com. 2. addiction rehab counselors.humanmetrics. Please find what fascinated you. http://www.employmentnews. teaching. Some thoughts for your analysis. Please examine your specialization in undergraduate course. Your projects in MBA course. please do go through the following write up.gov. spirit and soul. An example output is provided here to help you. For public sector banks.in/2012/10/public-sectorcompanies-recruiting. Examine all that you can. psychologists. Your personality. INFPs are effective in occupations involving a lot of intellectual work that is focused on humanities and social science. Introvert (22%) intuitive (62%) intuitive Feeling (38%) Perceiving (56) % You have a slight preference for Introversion over Extraversion (22%) You have a distinctive preference of Intuition over Sensing (62%) You have a moderate preference of Feeling over thinking (38%) You have a moderate preference of Perceiving over Judging (56%) Overall.asp Large number of banks. It is strongly suggested to go through the websites of the organizations and find your suitability. They also succeed at academia thanks to their intellectual strength.com/articles-jobs-in-psus-1305796596-1 The author requests the readers to use due diligence while going through the information and suggestion of these sites in no way is an endorsement of authenticity of information.html Jagranjosh is another site that provides information on jobs in public sector organizations. 1.in/CAREER_IN_PUBLIC_SECTOR_BANKS.However GATE is for engineering graduates.jagranjosh. http://privatejobshub. Social workers. inspirational activities.Please do take your GATE examination if you are keen on going for some of the best psus. and also creative script writing are just some of the examples of suitable occupations for INFPs. Your presentations at events in different colleges. This is not to make you inflexible but to have focus. http://www. This website will provide excellent guidance for your career. personality is analyzed and career is suggested. it need not be just your specialization. Once you take the test. please do take the test on personality at http://www. and requiring creativity. Find a different project that you have done in an undergraduate course. To know about your personality traits and relationship to likely career you are going to choose. children's education.blogspot. especially public sector banks is recruiting banking correspondents. mental and community care staff.
You need to approach them with a clear statement of purpose. The project work is an additional responsibility undertaken by the organization. The second type of organizations is more flexible. your work comes last in the important things to be done. Your first interface should project the following traits. Inform your guide about your contacts. They have a plan and they have already specifications for trainees. The first type is those who have a specific policy of recruitment of interns or project trainees. Find out the name & the contact number of the person to whom you have to report. you need to find suitability. Phase II 1. The other types of organizations are in the social sector. They may not have a policy. public sector organizations. I presume that you have obtained letters of confirmation from the organization and you are ready for the next phase. They generally call for an interview and you may have to undergo all the requirements. It took fourteen long years to start a career that fascinated him. your discretion is requested. This doesn’t mean that organization is not in need of you. organizations have to cater to all stakeholders and yours will be lost as the purpose of the organization is value added. This does not mean that you are unimportant. but are willing to consider. Please do pick up your letters from the Dean’s office and submit them to organizations which you have chosen. the suggestions are not by any stretch of imagination are exhaustive. Such organizations may not promise a job. if you are struck in a wrong job. Some of the public sector organizations may require you to submit the report to their functional heads and you may be constrained to get the questionnaire administered and submitting the report. Sometime you may have to wait more than 3 hours or even 1 day. tie and clean shave has to be adhered. It only indicates that they have different priorities. but will provide the first opportunity for their own trainees. The first type of organizations has specific time limits. Micro finance and nongovernmental organizations do offer excellent opportunities for research and fulfillment5. please do spend time. therefore don’t expect organizations or the person in charge to respond to you immediately. it takes long time to get rid of the job and take the path of your career. 2. The next step is identifying a set of organizations that may help you to realize your career goals. There are two types of organizations. 1. Questions about dilemma of Project work in organizations Some students come up with questions such as. Dress code of plain shirt with shoe. should we choose private sector organizations. non-governmental organizations or startups? While trying to have a career in each type of the organizations. Show patience. Therefore. Designing Resume and Statement of Purpose Please do write to the author if you need help in this regard. However. However you will be observed during the entire phase of waiting. 2. You may call them as dream companies. 5 7 . Inform in advance if possible of your arrival. Some of the public sector units do function more professionally than private.The person who underwent the test was in marketing before realizing that he was in the wrong career.
When the manager wants to meet you. You lost a chance to impress people about your character. For HR topics please refer to Training Instruments in HRD and OD by Udai Pareek (2005). 8 . it will be in business terms for example of an organization like Pepsi they may like to know various local brands sold in Erode District. Do not disturb the receptionist by frequently asking questions. If it is marketing have a list of not less than 15 to 20 different topics. This title may undergo change once you decide on the objectives and scope of objectives. Please do not use your own questionnaires for your research. All these activities indicate you are not yet become professional. you can read it. You have converted this into “Purposive investigation”. Create this is how you have to go throughout the process. Correct. Go to the next Phase of the research. Hindu Industrial Survey and printout of the website relating to organization. What approach do you think that you are adopting. anxiety. In order to convert the business problems into researchable topics you have to go for further analysis. But read them with all pages intact. We are adopting a funnel approach. Once a business problem is identified the topic reflecting your research and addressing organizations’ need. Similarly in HR. However. Iterate. You will also be using multidimensional scaling techniques wherever appropriate. Please do not fake any attitude. You need to use valid and reliable questionnaires. First you should know the different local brands which are competing with Pepsi. eliminate brand that are not direct competition with Pepsi (is Paneer Soda a competitor for Pepsi?) Once you identify various brands through a quick survey of retailers then decide a rough title. do not disappear and come after two to three hours. Write. non parametric tests and multivariate analysis. Phase III In phase III you will be working towards meeting expectations of organizations. crouching position. Incubate. be genuine. intolerance for delay. Start with broad ideas and then focusing on two specific and business problems and issues. When a topic is given to you. Two kinds of situation you will face. Organizations give you a Topic or they will ask you to choose the topic in both the cases please prepare a list of topics which you will think of completing. Another question you will face is “What are all the statistical tools you will be using to analyze the data.Things to do Sit in the reception and go through a book on Research Methodology. While sitting. The general question is “What is the Topic?” for project work. If you find a newspaper in reception of organization. Please inform them that you will be using parametric. don’t sit cross legs. If you design questionnaire you need to prove the validity and reliability. constantly going out and talk with your friends through cell phone or talking to the other stranger in the reception or talking with your other friends in low or high voices. you may not be there. You have to think for some time and write down all your ideas in a book that you are carrying remember you are a professional.
it is always better to get a project work from an organization as it may lead to your final placement or in future interviews you may use it as a guiding tool for your future employers. Please go through the article. I have just reposted the contents as given in the website. in metros and minimetros. Now with this brief. it failed to meet expectations of the organization. Types of Projects 1.php). The first one is doability meaning the project work should be completed within four months and final report has to be submitted within the time window. Generally the MBA project report is more focused to satisfy needs of an organization or addressing an area that require an application. If you planning for such a study please do contact the author. sales appear to be flagging.) Title: ______________________________________________ The first title you arrive may not be the final title.org/articles/29. You need to submit a proposal for the first review. However. understand and then write. a seeming contradiction that presents an intriguing case for analysis.org . you will see a set of articles written by faculty and students. Should I always do a project in an organization? Not necessarily. If you visit the website http://tejas-iimb. Don’t reproduce given in the book or in the text. It targets a hitherto untapped segment as identified by GSKCH (GlaxoSmithKline Consumer Healthcare). It has been observed that some of the HR interviews start with the summer or final project work done by 9 . The product has all the characteristics that is needed for Indian market. Make no mistake. leading hectic lives balancing career and family. And yet. (http://tejas-iimb. Setting This document describes how to organize project work. Case study 2. Lit us consider an article on Women Horlicks. The following format is suggested for you (Read various data. Women's Horlicks seemed to have all the elements necessary for success. You can change as you progress during the project. the difference is not in format but in the significance and level of impact it creates on the present knowledge levels and contributions. health conscious urban working women. and consequently more substantial contributions. There are two issues. There are different expectations for Master's project work and for Doctoral theses. a Doctoral thesis necessarily requires a more difficult problem to be solved. namely. Inter-organizational study 3. I think it is appropriate for me to introduce some good examples. at present. Empirical study In this document I have not considered case studies or inter-organizational studies. which is one of the most important components is your MBA course work. This answers the question.The project report writing to a large extend should reflect your thinking process. However. The second aspect is its ability to satisfy an organizational need or the conceptual curiosity that you have developed. how you will write the abstract? Women's Horlicks is India's first health drink designed specifically for women's nutritional needs.
especially if the work is on subjects like behavioral finance. need for study. Your contribution is documented in your project work. Please do use SRM University website and log on to http://www. You have solved the problem or answered the question. However. Above all is it useful) Did the student provide convincing arguments to support his view? A very clear statement of the question is essential. your arguments. Research Question or Problem Statement 10 . How you are evaluated? Following are the key areas examiners or interviewers look for in your project work. objectives of study. Background Information A brief section giving background information may be necessary. Summarize the question you are planning to answer. about which there is a discussion later. Thus. What is the research question addressed? How well the question is articulated? (Has it been answered before? You can use literature review to talk about how it is answered. performance management. A good review of the literature is expected from you by perusing at least ten research articles from library online resources. Your project must have two things. Your abstract will give you clear direction for you in more specific terms what you are going to do in your project. supply chain management. 1. please prepare your abstract in an appropriate manner. 4. you may find it difficult to do meaningful work. by making direct reference to your literature review. Then. and (b) is worth having a relook.ac. If your project work does not provide answers to the questions given. Ideally the abstract should be submitted during the first review. Introduction Introduction -. You are expected provide brief summary of sector in which the organization operates. If it is answered how you are going to find a novel or different answer or confirm what others have found. The project structure with no specific specialization in view is given here. 3. you must demonstrate that your question (a) has not been previously answered. organization profile.in/aboutus/online-resources. significance of study. you may do a concept paper or addressing specific problems.it is not a description of the contents of each section. reasons why it is a question that requires attention.you. where more than one functional area is addressed.srmuniv. Review of Literature Please do go through the research papers in the topic you are working. The project is a formal document whose sole purpose is to prove that you have made a contribution to knowledge or solved an organization’s problem. You have identified a problem or question from the organization. 2.
Please remember it should be the summary of what analysis you have done prior to starting the project. 2.ibef. Be comprehensive while talking about industry Please find at least ten major companies in your industry and in the international market. Identify at least three.Summary of Contributions 3. then the question is out of all the Human Resources Issues why you have chosen employee engagement? 5. Describing How You Solved the Problem or Answered the Question This part of the thesis is much more free-form. by reference to literature review. It may have one or several sections and subsections. 1. 6. Industry Profile Please go through Hindu Industrial Survey 2012 and other websites such as www. 3. do not include these. that your question is previously unanswered or answered or requiring further exploration. Discussion of why it is necessary to answer this question in the organizational context. if you are working in automobiles spare parts organizations do touch up on automobile Industry. 7. However as a rule of thumb 75 to 80 of your industrial profile should be automobile spare parts industry. All conclusions should be directly related to the research question. Organizations Profile Please go through past balance sheets. It is material that provides details. You will be addressing the hypotheses. 8. unless specifically relevant to the demonstration that you answered the thesis question. Justification. References You are requested to follow APA Style while providing citation. They are short. You have to use your discretion carefully. Please use the analysis given in 11 . If you are doing a project in employee engagement. in which the business organization operates. organization’s website. Write a brief write up on what happened in the past three years and what is in store for three years from now for the sector. Use Mckinsey 7s framework to understand the organization and prepare the brief report. Future Research Conclusions are not summary of the project work. But it all has only one purpose: to convince the examiners that you answered the question or solved the problem that you set for yourself.While Engineering and science projects tend to refer to a "problem" to be solved where as in management.org pertaining to the Industry or to the sector. It helps to organize these as short numbered paragraphs. press reports and all other data pertaining to the organization. we talk in terms of a "question" to be answered. Appendices Appendix contains material which helps your argument but may not justify being given in the report. Indian CEOs and three international CEO’ and find their views on the industry. 2. So show what you did that is relevant to answering the question or solving the problem: if there were blind alleys and dead ends. The following points will be of use to write your project. Contents and guidelines for writing 1. concise statements of the inferences that you have made because of your work. ordered from most to least important. A precise statement of the question. Conclusions 1.
One of the greatest sins you will commit is to think designing a questionnaire to start your research will convent your research putting the cart before the horse. but try to get as much as possible. You are encouraged to use the one page strategy (http://www. (Do not use this as filler. Your effort. You are working 35 clear working days for project work.) Always remember that you need not have questionnaire to do research. you have to write what type of questionnaire. Literature Review This part is mandatory. CEO of Gazelles. 4. It will help you where you are and what you are likely to achieve. Objectives of study You have to be precise while writing your objectives and should reflect the research you are going to undertake. That is trying to fill up pages before the deadline for the project work). You have different methods and use them to enrich your thought process. This part will help you to understand your organization in the context of the present business situation. 3. Research Methodology Research Objectives Type of Research Design Data (primary and secondary) Research Instrument (if it is a questionnaire. Research Plan 8.businessmodelgeneration.com/strategy-onepage-strategic-plan. However don’t exceed five pages. Sample Design Sample Unit Sample frame Time and Place Type of sampling 12 . Need for Study You have to explain what “Value added” you will be doing for the organization. If you are doing research on motivation you may include latest research on motivation as literature survey. 5.com structure for the analysis of business proposition and business model offered by the organization. however two will be ideal.html#opsp) by Verne Harnish. You may not get all information available. 7. understanding and value addition to the organization by answering specific questions will provide a better experience for you.www.gazelles. It appears difficult but not impossible if you start your action from day one. However. Keep a log of whatever you are doing every day. do not assume always that you need to have questionnaire to start the research. Scope of objectives In the process of achieving your objectives you will also be undertaking certain other tasks which are important. You may include them under the scope of objectives. Restrict yourself not more than 3 objectives. 6. However it will be a good idea includes information on the project work.
No organization or person likes negative talk and people who ask too may question to be certain of everything. 2) If some urgent work is to be done by the organization. Talking negatively and trying to be certain about everything. show enthusiasm. Let me give some examples 1) I want marketing project. You are going to an organization to know its business and business do not have functional silos. Findings 11. For example the office has no power and your manager finds that the electricity bill is not paid. 3) Does not take campus culture to organize. However.Sample Size. Inculcate an organization's culture and come to institute with all ideas to change the way in which you work in an institute. From the synopsis of your final report constantly fine tune your project report. The organizations are boundary less organizations. volunteer to do the task. You will be surprised to know that there is no work as not your work. excuses. You do not have any reviews in between. Some observations Be enthusiastic to listen. Never show that this is not my work. Appendices 13. MBA is not managed by arrogance. Bibliography Remarks Do not write the history of statistical tools. I am in a financial organization. do it willingly. concessions etc. Determine using methods thought of you in Research Methodology. what you have to write is what appropriate tools you have used and reason for using these tools. to learn. enjoy hard work. ask questions relating to your project. Suggestions & Recommendations 12. It will be a rich experience for you to cherish. Analysis 10. It is an opportunity to professionalize with you. 13 . Leave letters. 9. We are sending your schedule of project report to all the organizations. Please cross tabulate your data in order to further understanding. Do not ask the manager this question. Smile. While talking to the organization personnel do not degrade your institute or teachers by making statements that are likely to impinge on the image. Share experience with your classmates and teachers. to talk Be curious Be honest Show your integrity Cultivate your body language Make a statement WHAT YOU SHOULD NOT DO Trying to take breaks while doing a project ( you cannot have holidays during your project work) Trying to miscommunicate with organizations by telling that institute wants a review.
CERTIFICATE OF THE GUIDE This is to certify that the Project Work titled “____________________________________________________________________________” is a 14 . keep in touch with your other colleagues. it will mar you your prospect of your best career. That does not mean that you go with casuals. He may not know the context of your problem. 6. Some organizations have informal environment. Take note of your guide’s email. 5) Never attempt to buy projects from bazaar and submit. it is not right 7. If I get another project. to a large extend. Your recent Photographs Your CV Your ID A pad / notebook / pen 4. 4. it is desirable. It provides you focus.4) Wear your tie and go to the organization. What type of tools I have used in HR Project? Please go through “Training Instruments in HRD and OD. What these guidelines give you? The guidelines given above talks about the content of your project report. 3. All the project reports will be tested for plagiarism. Give a detailed account of your problem and ask for the correct questions. Second Edition by Udai Pareek”. 2. TEMPLATES FOR YOUR PROJECT REPORT Please do print the words as given in the format and provide in your report. Do not disturb him or her on the cell phone. Can I change the project? No. FAQs 1. exchange thoughts. Please carry the following when you go to the organization. They may not insist on your attire. Is the format suggested for all types of projects? Yes. Should I do project in an area of my specialization? Though it is not mandatory. Is it possible to go home during project work? It is the last thing you will do. 8) When you are staying outside Chennai.
different chapters with sub sections. bibliography and Appendices are numbered in lower case Roman letters and the Page numbers of all Chapters are given in regular numbers. the later chapters concentrate on the analysis carried out based on the objectives of the study. not including initial pages. Secondary data relating the psycho physiological aspects relating to the work is examined to build context for the present study. However. The initial pages such as certificates. Research address the issues of impact of violation of circadian rhythm. Methods: Survey data collected in 2011 among the workforce of ten organizations in Chennai is used for this study. Let us consider an example. stressful and anxious work environment. The titles of the chapters generally should provide a sequence of logical order of presentation made. Carried out in partial fulfilment for the award of degree of Master of Business Administration of SRM University under my guidance. Abstract Background: Business Process Outsourcing Sector (BPO) sector is one of the fastest growing industrial segments in India. the introduction. One of the issues is trying to have graph for every table. /Ms…………………………. acknowledgements. working conditions. Here is an article written according to the IEEE format for a conference at IIT(Madras). list of Figures. Students are requested to avoid this way of filling pages. bibliography and appendices along with their page numbers in the report. Please does not show graph for simple yes or no answers or if the table is self explanatory. stress and MSD for Indian night shift employees of BPO sector. list of tables. Use single table for all your demographic data. the industry is plagued by high attrition rates... The sample study covered 106 employees. 15 .bonafide work of Mr. Different surveys do indicate musculoskeletal disorders (MSD) and stress related problems by prolonged night shifts and stressful working conditions. Signature of the Guide Signature of Student Place: Date: Table of Contents: Table of contents gives an index of major chapters of the project work. The total project report ideally should not cross more than 70-80 pages. To address these issues. It is customary to specify the Chapter numbers with Roman Capitals. there is paucity of information regarding ergonomic design of work place. bibliography and appendix. While first two of chapters provide the setting of the problem. This project work is original and not submitted earlier for the award of any degree / diploma or associateship of any other University / Institution. availability of ergonomic work environment design and low job satisfaction of night shift BPO employees. Enrollment No:…………….
24 hours -.7% 17% 39.978 23 25 27.3% 77.7% 28.3% 9.7% 19.823 11.14 hours 11.699 10 11 12 6.4% No of working hours Mean Median Skewness No of hours of travel and working Mean Median Standard deviation Skewness Q1 Q2 Q3 No of hours of sleep during day time Mean Median Standard deviation Skewness Work anxiousness Yes No Awareness of health problems of employees to the management Yes No Number of years of experience Mean Median Standard deviation Skewness 9.6% 12.7% 25. 16 .5 21. Based on the objectives the following demographic data is collected and tabulated. TABLE 1.94 years 2 years 2. You need to write only one set of inferences.67 hours 6 hours 1.Results: The output of research emphasis need for multi disciplinary approach consisting of ergonomics.3% 38.3% 38.57 years 25.47 hours .8% 80.40 There is no need for providing graphical explanation for each of the sections. occupational therapy and psychology to improve physical and psychological well being of employees to address issues of attrition in BPO industry.12 1.49 years .536 61.2% 2.00 years 3.2 hours 9. DEMOGRAPHIC AND WORK RELATED PHYSIOLOGICAL CHARACTERISTICS OF NIGHT SHIFT BPO EMPLOYEES Sample statistic Sex Men Women Marital status Married Unmarried Age Mean Median Standard deviation Skewness Q1 Q2 Q3 Education BSC BA/BCOM/BBA BE/BTECH MCA Others 61.00 hours 1. As you may observe all the needed data is given in one single table.o hours .
24 hours. indicating work place eco system not being likely to be congenial. Industry Reports. Business Magazines. The mean working hours spent by the employees is 9. How each of the chapters is to be organized? Introductory Chapters: These chapter provide the context of the problem of study consisting of industry analysis. place of publication. with a median value of 6 hours and standard deviation of 1.3%) experience work anxiousness. name of the publishers / name of the Journal in case of a research article. The mean age of the respondents is 25. discussion based on observations made. Government Reports and Websites generally constitute the reference material. This may lead to the psycho physiological issues as established by research.17 hours with median value of 9 hours. Inference Majority of the respondents are men (61.37 hours of sleep every day. etc. Each reference should give the details regarding the author(s). These enclosures help the reader of the report to refer in case of any clarity required on the type of instrument used by student in eliciting the information from the respondents.14 hours.17 hours more than the employees of other sectors. The recommended number of hours of sleep is eight hours and the respondents loose 1. Then the report will spell out for making suggestions for any improvement required in the policies and procedures followed by the enterprise under study. which need to be confirmed from the perception of respondents with respect to work environment. No report will be accepted without statistical tools. you are expected to use appropriate models. interpretation of results. Published studies conducted by different authors. Your guide will be able to help you to identify appropriate model. data sources. The presentation of such reference material often referred as Bibliography. The fifth chapter A brief summary of discussion on the basis of results and major implications to be listed out. tools of analysis. the appendices contain a copy of the questionnaire administered in the study. For example please use Altman Z score Model for predicting bankruptcy.7%).4%). etc. The third and fourth chapters These chapters focus on data analysis.Please see the inference given by the author. details regarding its year of publication. APPENDICES: Appendices refer to the annexure enclosed to the report. Text books dealing with the subject of study. Statistical Tools Hypotheses and testing of hypotheses using statistical tools is a must. indicating that night shift employees of BPO work 1. the respondent travels two hours to commute his or her work place indicating long hours spent on travel. hypothesis formulated for testing and broad limitations of the study. Students are expected to give the details of all sources referred for conducting the present study. The most important observation is the day time sleep of the respondent.67 hours. The students are expected to follow APA style formatting while documenting bibliography. Since travel is an integral part of the working and mostly provided by the BPO organization of the employee. Bibliography: The Bibliography refers to the reference material consulted by the student in connection with the Project Work. It should follow a logical arrangement in alphabetical order. results of hypothesis tested.57 years and with median age of 25 years indicating that fifty percent of the workforce is younger than twenty five years. sample methodology. violating the circadian rhythm. In the case of finance and system projects. It may be discerned that the work force is young populated with graduates from non engineering streams (60. Majority of the employees (61. Therefore. Generally. If some other 17 . objectives and methodology adopted. the title of paper / book. He or she sleeps for an average period of 6. with a median value of 11 hours.3%) with marital status of unmarried (77. the mean travel and work is computed which amounted to 11. organizational profile and other information such as review of different studies. published raw data collected and used in the study.
etc. Appendices. A sample of table of contents is given for reference. Tables and references appearing in appendices should be numbered and referred to at appropriate places just as in the case of chapters.1 Industry (Sector) Profile 1.1 Data Analysis 3.2Suggestions and Recommendations 4. SUMMARY AND CONCLUSIONS: Directions for future research BIBLIOGRAPHY APPENDICES Appendix A: Questionnaire Appendix B: Details of Secondary Data 56 58 61 63 65 i ii iii iv v 1 3 7 8 9 14 15 23 23 24 27 29 32 33 54 18 . Appendices shall carry the title of the work reported and the same title shall be made in the contents page also. The number of pages given is an indication of what is expected of you convey.4 Scope and Significance of Study Chapter 3 3.1Comparison of Results with Other studies 4. List of Figures .2 Sample Design 2.5 Need for Study 1. Appendix 2.4 Organizational Profile 1.g.2 Economic Growth during Liberalization Measures 1. One and a half spacing should be adopted for typing the matter under this head.7 Limitations of Study Chapter 2 2. Appendices should be numbered using Arabic numerals.6 Objectives of the Study 1. Appendix 1.The list should use exactly the same captions as they appear below the figures in the text.studies which are relevant but may hinder continuity to the study are given in the appendix.3 Tools of Analysis 2.1Methodology 2.6 Literature Review and Gap 1.2 Hypothesis tested 4 RESULTS AND DISCUSSION 4. Table of Contents Page Certificate of guide Letter from Organization Acknowledgements Executive Summary List of Tables List of Figures CHAPTER 1 1.3 Growth of ________ Industry during recent decade 1. e. INTRODUCTION 1.3Significance of Observations or discussions 5.
PAGE DIMENSIONS AND MARGIN: The dimensions of the final bound copies of the project report should be 290mm x 205mm. are meant tabulated numerical data in the body of the project report as well as in the appendices. Standard A4 size (297mm x 210mm) paper may be used for preparing the copies. Chapter heading: CHAPTER 1 .1. Tables and Figures . they should be separated from the text both above and below by triple spacing.2 Automobile Sector The word CHAPTER without punctuation should be centered 50mm down from the top of the page. maps. The text should commence 4 spaces below this title. the first letter of the text starting 20mm.54 cm Left side: 2. Two spaces below. photographs and diagrams may be designated as figures.By the word Table. symbols or characters in the case of tables or figures. Please submit one copy by way of soft form in a compact disc (rewritable).1 Economic Scenario Sub-division heading: 1. All tables and figures should be prepared on the same paper or material used for the preparation of the rest of the project report.54 cm Right side: 2. the Computer should be enclosed. The impressions on the copies should be black in color. The last word of any page should not be split using a hyphen. Even paragraph should commence 3 19 . Two or more small tables or figures may be grouped if necessary in a single page. The typed material directly below division or sub-division heading should commence 2 spaces below it and should be offset 20mm from the left hand margin. the title of the chapter should be typed centrally in capital letters. The division and sub-division captions along with their numberings should be left-justified.54 cm These specifications relate to the margins-normal given in the MS word document. Within a division or sub-division paragraphs are permitted. A sub-heading at the bottom of a page must have at least two full lines below it or else it should be carried over to the next page. graphs. Divisions headings and Sub-division headings are explained through the following illustrative examples. One and a half spacing should be used for typing the general text. inside from the left hand margin. The final 2 copies of the project report (at the time of submission) should have the following Page margins: Top edge: 2. Tables and figures on half page or less in length may appear on the same page along with the text. Single spacing should be used for typing: (i) Long Tables (ii) Long quotations (iii) Foot notes (iv) Multilane captions (v) References Chapters The format for typing Chapter headings. All other non-verbal material used in the body of the project report and appendices such as charts.INTRODUCTION Division heading: 1. For preparing captions. The general text shall be typed in Font Style Times New Roman and Font Size 12. A table or figure including caption should be accommodated within the prescribed margin limits and appear on the page following the page where their first reference is made.54 cm Bottom edge: 2. However. numerals.
Do not use different colors. 20 . The top line of the table continued into the next page should. Divisions and Sub-Divisions The numbering of chapters. The rule for assigning such numbers is illustrated through an example. Appendices included should also be numbered in an identical manner starting with Appendix 1. Every chapter beginning with the first chapter should be serially numbered using Arabic numerals.4. by downloading it from the site. Thus. For example sub-division 4 under division 3 belonging to chapter 2 should be numbered as 2. The caption for the sub-division should immediately follow the number assigned to it. divisions and sub-divisions should be done using Arabic Numerals only and further decimal notation should be used for numbering the divisions and subdivisions within a chapter. for example read Table 2. If figures (or tables) appear in appendices then figure 3 in Appendix 2 will be designated as Figure a 2. but no line should be drawn underneath an unfinished table. If a table to be continued into the next page this may be done. Numbering of Chapters. Identical rules apply for tables except that the word Figure is replaced by the word Table.3.1 (continued) placed centrally and underlined. Please submit in white color page. Numbering of Tables and Figures Tables and Figures appearing anywhere in the thesis should bear appropriate numbers. if a figure in Chapter 3 happens to be the fourth then assign 3.spaces below the last line of the preceding paragraph.4 to that figure. the first letter in the paragraph being offset from the left hand margin by 20 mm.3. Use logo of University.
Capital> Registered No. <Font Size 12> Under the guidance of Faculty Guide name A PROJECT REPORT <Font Size 12> <Capital> In partial fulfillment for the award of the degree Of <Font Size 12> <Italic> MASTER OF BUSINESS ADMINISTRATION <Font Size 12> <Bold .The drivers and purposes of performance measurement in the public Sector Banks <Font Size 12> <1.Capital> Kattankulathur 21 .5 line spacing> By <Font Size 12> Student Name <Font Size 12> <Bold .Capital> SRM University. School of Management <Font Size 12> <Bold .
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