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Learning Outcome 1:
Overview: Managers and leaders must be able to understand the impact of management information on decision-making. 1.1. Using examples identify the primary features of good data and information, showing their interrelationship with Knowledge used by managers to make decisions. 1.2. Describe the criteria to be applied in selecting useful data and information necessary to support management decisions at each levels of management within an organisation you are familiar with. 1.3. Assess the impact of the management information system to the organisation described in the accompanying case study.
The Case Study:
True Pack PLC is a multinational company with several subsidiaries around the world. It primary business is into the shipping of consignments around the world by air, land and sea. The company’s new directors have adopted a strategic decision to implement a ‘live’ tracking system across their divisions so that staffs work in an integrated manner. Information to customers will be provided via a dedicated website and data is accessible from the website at about the same time as a staff using the intranet within the company. The company relies heavily on a software known as ‘Track-IT’, developed in-house by an employee – James Baker who is only 25 years of age. James is ambitious and has a plan to sell the programme codes to Microsoft in the near future. True Pack PLC knows that James may leave their employment anytime after his contract of employment lapses, which is due in 6 months. The company has noticed a significant increase in customer’s use of the tracking facility and surveys have indicated that they are very happy with the opportunity to track their consignments from the comfort of their homes, offices and mobile phones. James lives with his Mother - Juliet, who has seven (7) children of between 2 years of age and 30 years of age. James works from the home garage and his younger brother – John, has access to the garage. While James was taking an international call, John played an online game on James’s computer and accidentally shuts down the computer. James was working on a live version of the programme when this happened and the effect of the shutdown was that almost all the data and information stored in the database were wiped out. True Pack PLC was just about becoming a big player in the industry with this new piece of technology. They just lost most of their customer’s data due to James’s negligence. Their website used by customers to track orders online has to be shut down immediately and there was no other back up stored anywhere!
1.3a 1.3b Assess the impact of management information system to this organisation. Determine if information systems are a Critical Success Factor (CSF) to the organisation and how they will impact on the financial and operational activities of the organisation. Recommend a short-term solution to this dilemma
1. 2. 3. http://www.chris-kimble.com/Research/Impact-of-Information-Systems.html http://www.iseing.org/emcis/EMCIS2007/emcis07cd/EMCIS07-PDFs/619.pdf http://orgsci.journal.informs.org/cgi/content/abstract/6/6/645
c. Linda is furious and has confronted Bruce with copies of the tenders and correspondence with favoured suppliers. timing. If Linda is right to prevent Bruce from access to company data and information under the Data Protection Act 1998. independent of Access Limited. destination and length of calls from the call centre to no avail. Suppliers of capital items to the company bid for contracts by way of tenders. 2. All electronic and paperbased tender documents are stored with Alex and Patricia has obtained informal information that Bruce awards contracts to favoured firms linked to Kate. where Patricia’s son – Alex works as the manager. who asked Patricia not to inform anyone.2 The Case Study: Access Limited is a privately owned company formed in 2002 by two (2) entrepreneurs . The information was obtained from Alex. restraining Linda from preventing him from gaining access to company data and information. She has instructed Alex to provide her with all data and information held on the company’s database and not to provide access to any information to Bruce anymore. her husband is having an affair with a lady employee named Kate Price. The files are stored in the Human Resources department. The order is likely to succeed. b. When information should be offered by Alex to third parties like BT Procedures BT should follow to gain access to stored information within the company (please refer to the requirements of the Data Protection Act 1998 etc. When callers register with Access Limited. The process is confidential and decisions to award contracts are generally made by Bruce. She also wishes to cease to work for the company and start her own company.). making operational and strategic decisions on a daily basis. who works in the company that Bruce. Access to all information must now come from Linda and Bruce has consulted his legal representatives to seek an urgent injunction. Kate works weekends only and Linda does not work weekends. comment on the followings: 2. Suppliers have been notified by Linda in a signed letter that they will not be paid due to the flawed tender process even though contracts have been signed by Bruce on behalf of Access Limited. The company is involved in providing call centre services to major multi-national companies operating in the South East of London and beyond.Miss Linda Savage and Bruce Bush. She has informally notified Linda about this with copies of evidences of favoured tenders and rejected tenders. Using the Case Study accompanying this assignment brief. The company has since grown into a medium sized company with offices across the South East of London.Learning Outcome 2: Overview: Managers and leaders must be able to understand the importance of information sharing within the organisation. unauthorised. through Alex. a. identify and explain the legal responsibilities for sourcing (obtaining). If Alex was right to provide information about Kate to Patricia. www. and storing information within the organisation. The company also provides data and information to the Metropolitan Police operating in London. Alex passes on the caller’s personal details to BT and BT pays Alex directly if the caller is not a BT customer.com . d. Linda and Bruce married two years ago and have continued to operate the company as the only Directors. Telephone companies have always sought information about the nature.goldsmithibs. Linda has been informally informed by one of her cousin’s – Patricia. sharing (disseminating). BT has been the only company to obtain caller information from Access Limited. Patricia has been snooping into the Human Resources files of Kate for a while.1 Referring to relevant local legislation(s) and a department within an organisation you are familiar with.
com www.1 Referring to the Case Study in 2. 4. present methods of developing information capture systems that support strategic decision-making.2 Discuss processes for analysing impact of information on strategic decisions made by the management of an organisation.3 Determine the sources available to assist users in analysing data and information useful for strategic decision making within organisations.3 Using the Case Study in 2. evaluate and suggest the formats in which information can be offered/presented to: a. Please email all enquiries to: cmi@goldsmithibs. 3. b.1 Identify methods of evaluating management information within organisations 4. demographics of callers etc. timing of calls etc. and.2. patterns of phone calls.3 Using Microsoft power point application package. Learning Outcome 4: Overview: Managers must be able to monitor and review management information. telephone calls made through the company’s systems. Learning Outcome 3: Overview: Managers must be able to use information to inform and support strategic decision-making.). 3.2 Assess and describe a range of decision making tools and techniques available to organisations to support their strategic decision making process.2. explain how the Metropolitan Police can apply analysis to the information obtained from Access Limited to identify patterns and trends so as to better allocate their resources to best use. 4.).goldsmithibs. 3. length of calls. destination of calls. The Metropolitan Police (focus on issues relating to crime.com .2 above. BT (focus here on call statistics like frequency of calls.
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