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6th European Patients' Rights Day - Mariella Ursini, Umbria Region, Italy

6th European Patients' Rights Day - Mariella Ursini, Umbria Region, Italy

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The Active Social Welfare (ASW): Improvement of collective welfare in Umbria Region

Mariella Ursini Ph.D. Consorzio ABN – Perugia ITALY

The Active Social Welfare (ASW) is essentially a shared path for the improvement of services more generally, improvement of collective welfare. The term social emphasizes the active involvement of society:
– from public administration – to the stakeholders – to the citizens in general.

The ASW
is based on building a network of strategic players who particip
The Active Social Welfare (ASW): Improvement of collective welfare in Umbria Region

Mariella Ursini Ph.D. Consorzio ABN – Perugia ITALY

The Active Social Welfare (ASW) is essentially a shared path for the improvement of services more generally, improvement of collective welfare. The term social emphasizes the active involvement of society:
– from public administration – to the stakeholders – to the citizens in general.

The ASW
is based on building a network of strategic players who particip

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Published by: Cittadinanzattiva onlus on May 15, 2012
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The Active Social Welfare (ASW): Improvement of collective welfare in Umbria Region

Mariella Ursini Ph.D. Consorzio ABN – Perugia ITALY

The Active Social Welfare (ASW) is essentially a shared path for the improvement of services more generally, improvement of collective welfare. The term social emphasizes the active involvement of society:
– from public administration – to the stakeholders – to the citizens in general.

The ASW
is based on building a network of strategic players who participate actively in the continuous improvement of the conformity and the quality of services.

the ASW system is based on
three basic points.
• pivotal role of the network of strategic players in the creation and development of public value. • governance role of the public administration in a system of relationships between various strategic actors.

• creation of an evaluation system which allows for the citizens’ participation and control, either directly or through their stakeholders.

ASW application: Region of Umbria, socio-health care policies for the elderly.
creation of a Joint Working Group (JWG):
• PUBLIC INSTITUTIONS involved, in various capacities, in policies for the elderly such as the Umbria Region, local health authorities; • STAKEHOLDERS such as pensioners unions which are very representative of the elderly population in Italy.

Second point:
• The objectives and the relationships between the various components are explained in the "Pact for the health of the elderly" that is a policy document signed by all members. • the role of governance was entrusted to the Umbria Region.

third point:
control system of two phases. • First: the controllers are the stakeholders (pensioners unions);

• Second: the controllers are the citizens themselves who, through customer satisfaction surveys, have been able to express their opinions on the services.

In conclusion: • The complex issues are addressed by considering the various points of view of the strategic players; • solutions are shared within a single subject (JWG); • the role of governance is the responsibility of the government. • The citizen has "political" participation in the decision making processes and evaluation of service quality.

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