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Ethics in the IT Workplace

To provide an ethical IT service is essentially to act in an honest and professional manner. IT professionals will ensure that they and their organisation are correctly represented, that their clients are advised of any conflict of interest, and that the interests of the client, internal or external, are properly protected.

A professional: Dresses and acts appropriately Respects others differences Is fair and honest in their business dealings Abides by legal, industry and workplace standards

For the professional, correct representation means to: Represent your capabilities, services, or products accurately Offer unbiased advice and disclose all relevant information To provide accurate quotes and work estimates

Professional presentation means: Representing your capabilities, services, or products accurately Offering unbiased advice and disclose all relevant information Providing accurate quotes and work estimates

Protecting client interests is about doing what is best for your clients business operations. Your client will expect: Security and reliability Confidentiality Value for money Professional service Appropriate IT solutions

A conflict of interest is a situation where you or your organisation has goals or values that conflict with the clients or employers needs. This situation may create an appearance that you are not acting in the best interests of the client or employer, whether or not you actually do so.

Examples of conflicts of interest include: Financial or personal gain at the clients expense Professional or personal involvement with the clients competition Non-professional relationships Involvement in a project for clients business rival An inappropriate business connection through a friend, partner or relative Personal or ethical bias against the client or their business

When a conflict occurs you should: Notify the client and employer as soon as possible Admit any bias when providing information