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Divya Makkad Ma’m

Sonu Soni Richa Sharma Richa vashishta Rashmi Gupta Neha Chaudhary

Chapter l

“Importance of attitude ’’


contributes to success

promotion in attitude Only 15% promotion Intelligence and knowledge


of attitude to organizations

has shown that human resource is most valuable asset of any business.

Experience education

that determine attitude


Environment     

Home School Work Media Cultural etc

  o o o

The benefits of a positive attitude Benefits for our’s Makes for a pleasing personality Is energizing Increases our enjoyment of life etc


And for the organization

o o o o

Increases productivity Fosters teamwork Solves problems Improves quality etc

 The

consequences of a negative attitude

 

Bitterness Resentment A purposeless life High stress levels for them seleves and other

Chapter ll & lll ―SUCCESS‖ The Wining Strategies .

Success is getting what you want and happiness is wanting what you get!   . and peace of mind. it is recognition.SUCCESS—THE WINING STRATEGIES  Success is not an accident. satisfaction. good health. Success and happiness go hand in hand. To others. Hence success is a matter of choice and not chance. success might mean wealth. To some people. What this really tells us is that success is subjective. good family. happiness. It is the result of our attitude and our attitude is a choice.

 Commitment : There is a big difference between playing to win and playing not to lose.  We can do three things about mistakes  Ignore them  Deny them  Accept and learn from them  . we play with enthusiasm and commitment. we are playing from a position of weakness.QUALITIES THAT MAKE A PERSON SUCCESSFUL  Desire : A burning desire is the starting point of all accomplishment. Responsibility : Responsible people accept and learn from their mistakes. When we play to win. whereas when we play not to lose. Just like a small fire cannot give much heat. a weak desire cannot produce great results. Some people never learn.

courage. understanding..  Positive Believing : Positive believing is an attitude of confidence that comes with preparation. conviction . loyalty and respect.CONTD. Everyone likes to win but how many are willing to put in the effort and time to prepare to win.  Character :Character is a combination of integrity. unselfishness. It takes a lot of preparation and character. It represents pleasure with humility .  Hard Work :Success is not something that you run into by accident.  Pride in performance : It has fallen by the wayside because it requires effort and hard work. Pride of performance does not represent ego.

That is words. persistence and resistance. We are living in an age of instant gratification Lack of Priorities : When we don't have our priorities right.   Instant Gratification limited vision. we waste time.REASONS FOR FAILURE WHY WE DON'T ACHIEVE EXCELLENCE : Unwillingness to Take Risks :People sometimes mistake irresponsible and rash behavior as risk-taking. not realizing that time wasted is life wasted. not long term. Persist in what must be done and resist what ought not be done. . They end up with negative results and blame it on bad luck.   Lack of persistence : The total secret of success lies in two : We think short term.

 Selfishness and Greed : Individuals and organizations that have a selfish attitude toward each other and toward their customers have no right to expect growth  Unwillingness to Plan and Prepare :Everyone has a will to win but very few have the will to prepare to win.  Not Learning from Past Mistakes : People who do not learn lessons from history are doomed . they want instant happiness.  Looking for Shortcuts : They are looking for one-minute solutions to everything.. Just like instant coffee. Preparation is the necessary edge to succeed in any field.CONTD.

Life becomes more meaningful and fulfilled . When people accept responsibility for their behavior and actions. that is the motivator. They become more productive. then that is a deterrent. Their relationships improve both at home and at work. That means he needs to believe in what he does and accept responsibility. If the pain is greater than the gain. their attitude toward life becomes positive. Every behavior comes out of the "pain or gain" principle. That is where motivation becomes important.MOTIVATION :  The greatest motivation comes from a person's belief system. If the gain is greater than the pain.    . personally and professionally.

MOTIVATION IS CLASSIFIED INTO TWO TYPES EXTERNAL AND INTERNAL  :  EXTERNAL MOTIVATION: External motivation comes from outside. Recognition means being appreciated. such as money. but for the fulfillment that comes from having done it. societal approval. fame or fear. etc. Examples of external motivation are fear of getting spanked by parents and fear of getting fired at work.     . being treated with respect and dignity Responsibility gives a person a feeling of belonging and ownership. commission. The two most important motivating factors are recognition and responsibility. INTERNAL MOTIVATION: Internal motivation is the inner gratification. rather than just achieving a goal. bonuses. recognition. External motivation can also take the form of incentives. not for success or winning. It is a feeling of accomplishment.

This is the stage when the employee is not motivated. De-motivated Ineffective : At this stage.THE FOUR STAGES FROM MOTIVATION TO DEMOTIVATION  Motivated Ineffective: This is the stage when the employee is most open minded. the employer does not have much choice but to fire the employee. receptive and easy to mold to the culture of the organization. which may be the most appropriate thing to do anyway at this point  .  Motivated Effective: This is the stage when the employee has learned what to do and does it with drive an denergy. He has learned the trade and it reflects in his performance  De-motivated Effective : After some time the motivation level goes down and the employee starts learning the tricks of the trade. He continues doing just enough so that the employer has no reason to fire him but he is really not motivated.

DEMOTIVATING FACTORS :               Unfair criticism Negative criticism Public humiliation Rewarding the non performer which can be demotivating for the performer Failure or fear of Lack of direction Lack of measurable objectives Low self-esteem Lack of priorities Negative self-talk Office politics Unfair treatment Hypocrisy Poor standards Frequent change .

MOTIVATING FACTORS  A few steps to motivate others:  Give recognition      Give respect Make work interesting Be a good listener Throw a challenge Help but don't do for others what they should do for themselves .

Chapter lV & V “Self-esteem & Inter-personal Relationship’’ .

Self-esteem is our self concept.  ¨ Improves performance and increases risk-taking ability. ADVANTEAGES OF HIGH SELF-ESTEEM  Builds strong conviction.  ¨ Builds optimistic attitudes.  ¨ Creates willingness to accept responsibility.SELF ESTEEM :   Self-esteem is a feeling which comes from an awareness of what is good and having done it.  ¨ Helps a person give and receive both criticism and compliments tactfully and easily.  ¨ Makes a person self-motivated and ambitious.  ¨ Makes a person more sensitive to others' needs and develop a caring attitude.  ¨ Makes a person open to new opportunities and challenges. .  ¨ Leads to better relationships and fulfilling lives.

 touchy in nature which is called the fragile ego  . never accept responsibility  fatalistic attitude no initiative. Close Minded and Self centered  constantly make excuses . bored and uncomfortable when alone.BEHAVIOUR PATTERNS OF A PERSON WITH POOR SELF ESTEEM Gossip Mongers .  leads to breakdown in decency. don't have genuine friends. make promises they know they are not going to keep. jealous. defensive. senseless and erratic.

conformist behavior Too much emphasis on material things People with poor self-esteem judge a person's worth by his possessions .CONTD…     negative expectations of themselves and others and are seldom Lack of Confidence Bragging about themselves Submissive or timid behavior Lack of assertiveness.

such as:  The kind of movies we enjoy.  ¨ The kind of books we read.  ¨ The kind of jokes we tell or laugh at.WHY TO PRETEND? Our character can be judged by everything we do or don't do.  ¨ The kind of music we listen to. .  Self-esteem does not mean having a big ego. he can move others with his effort.he cannot be at peace with others. like or don't like. Unless a person is at peace with himself.  I believe that if a person lives with conviction.  ¨ The kind of company we keep or avoid. sensitivity and cooperation.

positive or negative. from the day we are born.Wedevelop feelings about ourselves that are reinforced by others.CAUSES OF LOW SELF-ESTEEM :            We start forming our self-esteem. Home Upbringing Building Confidence Education Poor Role Models Making Unfair Comparison Failure or Success: A Ripple Effect Confusing Failing with Failure Unrealistic Expectations of Perfection by Parents. Teachers and Supervisors Lack of discipline .

WHAT IS DISCIPLINE?     It is harnessing and channeling energy for great Performance. Discipline Gives Freedom Labeling and Put-Downs By Parents. Teachers and Supervisors Teaching the Right Values .

STEPS TO BUILD A POSITIVE SELF-ESTEEM :                Turn Scars into Stars Learn Intelligent Ignorance THE BUMBLEBEE Do Something for Others Who Cannot Repay You in Cash or Kind Learn to Give and Receive Compliments Accept Responsibility Set Goals Associate with People of High Moral Character Test of Friendship Peer Pressure Become Internally Driven. Not Externally Driven Develop a Mindset That Brings Happiness Our Greatest Strength Can Become Our Greatest Weakness Our Greatest Weakness Can Become Our Greatest Strength Have Patience .

Respect. Lack of courtesy . Self-centeredness biggest hurdle in building a positive relationship is Ego. you are best to yourself LIFE IS A BOOMERANG WE SEE THINGS NOT THE WAY THEY ARE BUT THE WAY WE ARE TRUST factors that build trust: Reliability.fairness. . congruence Relationships are like bank accounts Factors That Prevent Building and Maintaining Positive Relationships : Selfishness.openness.INTERPERSONAL SKILLS :          Life is an echo : When you are good to others.Not meeting commitments.Lack of integrity and honesty .Rude behavior . Consistency.

Self-interest is positive Envy/Jealousy--Crab Mentality One Should Have an Open Mind Rather Than an Empty Mind STEPS TO BUILDING A POSITIVE PERSONALITY Step 1: Accept Responsibility Step 2: Consideration Step 3: Think Win / Win Step 4: Choose Your Words Carefully Step 5: Don't Criticize and Complain : Positive Criticism Receiving Criticism . Complaints Step 6: Smile and Be Kind Step 7: Put Positive Interpretation on Other People's Behavior Step 8: Be a Good Listener .DIFFERENCE BETWEEN SELFISHNESS AND SELF—INTEREST     Selfishness is negative and destructive.

and Sincerity Step 20: Practice Humility Step 21: Be Understanding and Caring Step 22: Practice Courtesy on a Daily Basis . Congratulate Him and Give Him a Way Out to Save Face Step 13: Discuss But Don't Argue Step 14: Don't Gossip Step 15: Turn Your Promises into Commitments Step 16: Be Grateful But Do Not Expect Gratitude Step 17: Be Dependable and Practice Loyalty Step 18: Avoid Bearing Grudges. Forgive and Forget Step 19: Practice Honesty.CONTD… Step 9: Be Enthusiastic Step 10: Give Honest and Sincere Appreciation Step 11: When We Make a Mistake. Integrity. We Should Accept It immediately and Willingly Step 12: When the Other Person Realizes and Admits That He Has Made a Mistake.

CONTD…     Step 23: Develop a Sense of Humor Step 24: Don't Be Sarcastic and Put Others Down Step 25: To Have a Friend. Be a Friend Step 26: Show Empathy .

Chapter VI & Vll “Subconscious mind & habits & Goal setting ’’ .

 So we should form good habits. and habits form the character. .  Once someone said. "Our thoughts lead to actions.BUILDING A PLEASING PERSONALITY -We are too lazy." Character leads to destiny. actions lead to habits.  Anything we practice long enough becomes ingrained into our system and becomes a habit. trust in luck instead of doing hard work.

 That is not my job. Good in good out.THE GIGO PRINCIPLE -Negativity in negativity out Positivity in positivity out.  I'm too busy. . Excuses usually given by us  We have always done it that way.  We have never done it that way.  I don't think it will make any difference.

 A lie repeated long enough becomes accepted as the truth.FORMING POSITIVE HABITS -Auto-Suggestion : It is a way to program & condition our mind to make a statement into a self-fulfilling prophecy.  We are supposed to be in present tense. it sinks into the subconscious and becomes reality. For Example . When a person repeats a belief long enough. Because our mind can’t tell the difference between a real experience & an imagined one.

but the kid is not home and it is now 1 a. "I hope the kid didn't get into an accident." What is happening to their blood pressure? It is going up! This is an imagined experience. is irresponsible.CONTD…  Eg.m.  . and did not get home when he was supposed to. What is going through the parents' mind? They are probably hoping everything's ok. parents are expecting their child to come home at 9:30 p.m. The reality could be that the kid is having fun at a party.

Make a list of your auto-suggestions in the present .TRANSLATING AUTO-SUGGESTION INTO REALITY -1. auto-suggestions at least twice a day: morning . tense. . & night for 21 days until it becomes a habit. Auto-suggestions alone will not work. They need visualization Visualize (process of creating and seeing a mental picture of the thing) Visualization goes hand in hand with auto-suggestion. 2. Repeat 4.

Focus on the donut.SETTING & ACHIEVING THE GOALS - On the journey to life's highway. What difference does it make?" STORY : How true. A man was traveling and stopped at an intersection. "I don't know. "Where does this road take me?" The elderly person asked. any road will take us there. "Then take any road. He asked an elderly man. When we don't know where we are going. not upon the hole. keep your eyes upon the goal. "Where do you want to go?" The man replied." The elderly person said.  Would you sit in a train or a plane without knowing where it’s going? Then why do people go through life without having any goals?  .

that turnsdreams into reality. Goals can be worthy or unworthy. Desires are weak. ¨ direction 2. not wishing. ¨ determination 4. Dreams and wishes are nothing more than desires.DREAMS -People confuse goals with dreams and wishes. ¨ deadlines  That is what differentiates a desire from a goal. ¨ dedication 3. ¨ discipline 5. Desires become strong when they are supported by 1. Goals are dreams with a deadline and an action plan. It is passion.  .

STEPS TO TURN A DREAM INTO REALITY: 1. 3. . Read the first two twice a day. clear written goal. Have a plan to accomplish it. Have a definite. 2.

Low self-esteem– lack of internal drive & inspiration. The fisherman replied. Procrastination--"Someday. 7. ." 6. A man watching this unusual behavior asked the fisherman why he was doing this. if I don’t do it? 5. They need a step-by-step guide to follow a system. There was a fisherman who. lack of knowledge about goal-setting--People don't know the mechanics of setting goals. which doesn’t happen with everyone. 8. I will set my goals. every time he caught a big fish. would throw it back into the river. "Because I have a small frying pan. A pessimistic attitude 2." Most people never make it in life because they are carrying a small frying pan. STORY : 4.WHY DON'T MORE PEOPLE SET GOALS? 1. keeping only the smaller ones. lack of ambition-Our limited thinking prevents us from progress. fear of rejection-what will other people say. Ignorance to the importance of goals– Nobody told them. Fear of failure 3.

. For example. 3." Measurable. If we cannot measure it.CONTD…. They are all wishes and none of them are clear goals.  Que. Goals must be ―SMART‖ – 1. 2. be happy.‖ Time-bound. 5 Specific. "I want to lose 10pounds in 90 days. Means it should not like ―catching a falling star. There should be a starting & finishing date. 4.‖ Realistic. Achievable.―what is the one major objective of your life?‖ Most probable & vague answer— "I want to be successful. make a good living. -. &……‖ that is it. ―A person wants to lose 50 pounds in~30 days. we cannot accomplish it.

mid-term--up to three years. 2. long-term--up to five years. Goals are more easily achieved if they are broken into small ones.  Goals can be longer than five years but then they become a purpose of life. short-term--up to one year. . we need goals to make a productive life. And having a purpose is very important . 3.  Just like a camera needs focus to take a good picture.GOALS CAN BE: 1.

Leon Fraser. President of the world's greatest monopoly. President of the Bank of International Settlement. President of the largest gas company. Ivar Krueger. committed suicide. Arthur Cutton. 7. But let's examine what happened to them 25 years later- 1. committed suicide. Their combined wealth estimated. was sent to jail. One of the greatest commodity traders. 6. Richard Whitney. President of the New York Stock Exchange. A member of the President's Cabinet. Albert Fall. These men certainly knew how to make a living and accumulate wealth. went insane.BALANCE - In 1923. lived on borrowed capital for five years before he died bankrupt. President of the largest steel company. was pardoned from jail to go home and die in peace. Howard Hubson. Jessie Livermore. 8. died insolvent. exceeded the wealth of the govt. 2. The greatest "bear" on Wall Street. eight of the wealthiest people in the world met. of the United States at that time. 4. committed suicide. 3. . Charles Schwab. 5.

GOALS MUST BE BALANCED -Our life is like a wheel with six spokes-1. Physical. Take a few minutes andjust think. what would life be like?) . Social. If you had any one of the six missing. Spiritual. 6. 3. 5. 2. Financial. Mental. (If any of these spokes is out of line. 4. Family. our life goes out of balance.

One day a neighbor asked the farmer "Do you think your dog is ever going to catch a car?― The farmer replied. barking and trying to overtake it.ACTIVITY IS NOT SAME AS ACCOMPLISHMENT :  Example --Caterpillars  MEANINGLESS GOALS - STORY : A farmer had a dog who used to sit by the roadside waiting for vehicles to come around. What bothers me is what he would do if he ever caught one. "That is not what bothers me." . As soon as one came he would run down the road.

Make definite goals. 1. Write them down. 5. 3. not out of sight.ACTION PLAN -- 2. Make goals slightly out of reach but 4. . Read your goals twice a day. Check your progress periodically. morning and night.

Chapter Vlll “Values & Visions’’ (Doing the right thing for the right reason) .


EXPECTED FROM YOU:Have Goals and Ambitions in your life to be big to achieve your goal Desires Conviction Tune yourself to accept the changes in you to achieve your goal. .

-Calvin Coolidge . Honor has been the reward for what he gave.THE 7 DEADLY SINS ACCORDING TO MAHATMA GANDHI : Wealth without work  Pleasure without conscience  Knowledge without character  Commerce (business) without morality (ethics) science without humanity  Religion without sacrifice  Politics without principle  No person was ever honored for what he received.

¨ Food but not appetite. ¨ Books but not wisdom. ¨ A ring but not a marriage. They must be felt with the heart.    ¨ A house but not a home. ¨ Companions but not friends. ¨ A bed but not sleep. ¨ Medicine but not health.) --Helen Keller     WHAT MONEY WON'T BUY Amusements but not happiness. ¨ Finery but not beauty.     HOW DO WE JUDGE OUR VALUE SYSTEM? HOW DOES OUR VALUE SYSTEM CHANGE? TIMES ARE CHANGING WHAT WE DO FOR A LIVING VERSUS WHAT WE DO WITH A LIVING? (The best and most beautiful things in the world cannot be seen or even touched. ¨ A clock but not more time. .

   THE MIDAS TOUCH HOW WOULD YOU LIKE TO BE REMEMBERED? IS YOUR LIFE WORTH SAVING? (A boy was drowning in a river and he shouted for help. Getting What We Want  When our value system is not clear. "For saving my life. "For what?" The boy replied. Thank-you.“) . As the man was leaving the boy said. The story of King Midas says it all. Upon.TWO KINDS OF TRAGEDIES IN LIFE : 1. A man passing by jumped in the river and saved the boy's life. Not Getting What We Want 2. getting what we want can be a bigger tragedy." The man looked into the boy's eyes and said.'' The man asked. make sure when you grow up that your life was worth saving.

COMMITMENT: When our value system is clear it becomes a lot easier to make decisions and commitments. Empathy 7. Reliability 3. Predictability 4. Caring 6.  Commitment implies: 1. Dependability 2. Integrity 11. A sense of duty 8. Character 10. Consistency 5. Sincerity 9. Loyalty  .

3.       It is a common belief that ethics and ethical choices are confusing. it is good for you. Our feeling--do what feels good. and pleasure. 2. The criteria is to feel good rather than doing what is responsible.ETHICS : 1. so should I. comfort. BENCHMARKS:Empathy ¨ Fairness ¨ Compassion for the injured ¨ The larger interest of society . Social fads and ads--everyone else is doing it. The big question is to who? Only to those with unclear values. Our desire for convenience.

PURPOSE OF LIFE : Study as if you were to live forever. Live as if you were to die tomorrow. BEING A WINNER IS A SPIRIT: There are some defeats more triumphant than victories. Spellman College WINNING IS AN EVENT. We cannot prosper without bringing prosperity to others. --Michael de Montaigne  . --Mahatma Gandhi  We cannot help ourselves without helping others. --Nanette Cole. We cannot enrich our lives without enriching others.

they do things differently!”  . cultivate people. are you getting closer to your purpose? Get your advice from successful people and not from living failures who will tell you how to succeed. Where the vision is one year. winners don't do different things.VISION :  Why don't people achieve excellence? The big reason is the lack of vision or limited vision. Where the vision is ten years. Oriental saying “Remember. Do you have a dream? What is your dream? Every day that you live. We need to dream beyond what is possible. cultivate flowers. Where the vision is eternity. Everything that we see today was a dream before it became reality. cultivate trees. Live with enthusiasm. direction and with a sense of purpose.

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