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Airline

Cash only

Credit only

Mixed forms of payment

Net Remit Tickets

Full or partial refunds

Comments

Accesrail (9B – 450) Adria Airways (JP – 165) Aegean Airlines (A3 390)

X X X

X X No advise MPD/MCO or tickets in other particular circumstances (eg waiver of fees) must be processed via BSPlink (documents must be sent to Aegean’s Rev Acct Dept. Penalty and Cancellation Fees must be applied where applicable or else ADM will be issued. Group tickets must be processed via BSPlink No advice. No advice.

Aer Lingus (EI 053) Aeroflot (SU – 555)

DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE. ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT, AGENTS ARE ADVISED TO CHECK WITH THE CARRIER. IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS, OMISSIONS, MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF.
INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT, PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW.IATA.ORG/AUSTRALIA
© ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 1 of 29 Revision: 11/01/2012

Airline

Cash only

Credit only

Mixed forms of payment

Net Remit Tickets

Full or partial refunds

Comments

Aerolineas Argentinas S.A. (AR – 044) Aeromexico (AM – 139) Aerosur (5L – 275) Aerosvit Ukrainian Airlines (VV -- 870) Air Astana (KC- 465) X X X X X

No advice. No advice. No advise. No advice. No advice.

DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE. ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT, AGENTS ARE ADVISED TO CHECK WITH THE CARRIER. IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS, OMISSIONS, MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF.
INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT, PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW.IATA.ORG/AUSTRALIA
© ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 2 of 29 Revision: 11/01/2012

INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT. Other request by using BSPlink. Refund must be in accordance to the ADM Policy of AB-745 otherwise please request an authorisation for refund on iata@airberlin.com Penalty and cancellation fees must be applied according to published fare rules where applicable or else ADM will be issued. AGENTS ARE ADVISED TO CHECK WITH THE CARRIER.Airline Cash only Credit only Mixed forms of payment Net Remit Tickets Full or partial refunds Comments Air Austral (UU-760) Air Berlin No Downgrades. For these cases. MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF.com X X X Air Botswana DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE. PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW. IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS.IATA. No Retroactive refunds. ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT. OMISSIONS. BSPlink refund application to be sent to recettes_rmbt@air-austral.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 3 of 29 Revision: 11/01/2012 .

OMISSIONS. No Downgrades. provided that the coupons meet the fare and payment criteria. AGENTS ARE ADVISED TO CHECK WITH THE CARRIER.Airline Cash only Credit only Mixed forms of payment Net Remit Tickets Full or partial refunds Comments Air Caledonie International (SB – 063) Full Refunds for Cash and Credit only. ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT. No Retroactive. Tickets only. IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS. PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 4 of 29 Revision: 11/01/2012 . Air Canada (AC – 014) X X X Partial refunds are acceptable. MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF. INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT.IATA. All unused coupons to be send to SB (No coupons = automatic ADM) Refund must equal form of payment (ie: cash payment = cash refund. DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE. C/C payment = C/C refund) No Tickets with cancellation penalty or sales discount. No MCO’s/MPD’s.

Must be processed within 13 months from the date of ticket issuance. OMISSIONS. Paper tickets. Cash only Air France (AF – 057) Full Refunds Only NO MPD NO DOWNGRADES. Cancellation penalties MUST BE applied where applicable or else ADM will be issued.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 5 of 29 Revision: 11/01/2012 . PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW. NO LTI DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE. waiver of fees) must be processed by Air China Office.IATA. MPD/MCO. MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF.g. LTI or tickets in other particular circumstance (e. INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT.Airline Cash only Credit only Mixed forms of payment X Net Remit Tickets Full or partial refunds Full Cash refunds only Comments Air China International Corp. AGENTS ARE ADVISED TO CHECK WITH THE CARRIER. IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS. (CA – 999) X • • • • Fully unused e-tickets only. partial used e-tickets. ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT.

X X X X X X No advice. No advice.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 6 of 29 Revision: 11/01/2012 .IATA. IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS. No advice. OMISSIONS. INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT. DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE. ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT. PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW. AGENTS ARE ADVISED TO CHECK WITH THE CARRIER.Airline Cash only Credit only Mixed forms of payment X Net Remit Tickets X Full or partial refunds Comments Air Fiji (PC – 677) Air India (AI – 098) Air Madagascar (MD – 258) Air Macau NX-675 Air Mauritius (MK – 239) X No advice. MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF.

PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW. Correct cancellation penalties and GST on CP fees must be charged. Errors or failure to comply with ticket conditions may incur ADM. No Exchanged documents.Airline Cash only Credit only Mixed forms of payment Net Remit Tickets Full or partial refunds Comments Air New Zealand Limited (NZ – 086) YES Full and Partial Refunds. No Retroactive. Air Pacific (FJ – 260) • • • Automated refunds cash only including net tickets. MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF. INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT. Note: Mixed forms of payment – NOT ALLOWED and FULL REFUNDS ONLY ( no partial refunds). No down grades permitted. AGENTS ARE ADVISED TO CHECK WITH THE CARRIER. IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS. DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE. Refunds will be subject to audit by PX. Air Niugini (PX – 656) No Downgrades. Cancellation penalty permitted on gross fares.IATA. See Sec 2 X X X No Downgrades and No Retroactive Refunds. ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT. OMISSIONS.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 7 of 29 Revision: 11/01/2012 .

OMISSIONS.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 8 of 29 Revision: 11/01/2012 . ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT. PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW. IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS. No advice. No advice. INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT. DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE. AGENTS ARE ADVISED TO CHECK WITH THE CARRIER. X X No Advice.Airline Cash only Credit only Mixed forms of payment X Net Remit Tickets X N/A Full or partial refunds Comments Air Seychelles Ltd (HM – 061) Air Vanuatu Ltd (NF – 218) Air Tahiti (VT – 135) Air Tahiti Nui (TN 244) Air Vanuatu (NF – 218) Aircalin (SB – 063) X Full Refunds for Cash and Credit. MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF.IATA.

• Refund must be in accordance to the fares’ cancelation and refund terms • Violation of cancelation & refund policy will result in ADM • Refunds must be processed within 13 months from original date of issue • No MCO’s permitted – refer to CG Commercial Alaska Airlines Inc. AGENTS ARE ADVISED TO CHECK WITH THE CARRIER.IATA. DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE. (AS – 027) Alitalia (AZ – 055) X X Full Refunds Only No advice. PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 9 of 29 Revision: 11/01/2012 . IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS.Airline Cash only Credit only Mixed forms of payment X X Net Remit Tickets X X Full or partial refunds Comments Air Zimbabwe (UM 168) Airlines PNG (CG 626) X X X All other refunds to be done on BSPlink. OMISSIONS. ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT. INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT. MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF.

IATA. Cancellation Penalty MUST be applied where applicable or ADM may be issued.00 is charged on net fares once tickets issued. LTI. (AA – 001) DC/AX only OK No Visa/MCar d FOP) OK (No Visa/M'Card FOP Visa/MasterCard.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 10 of 29 Revision: 11/01/2012 . PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW. OMISSIONS. DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE. AGENTS ARE ADVISED TO CHECK WITH THE CARRIER. IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS. INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT. MCO/MPD refunds to AA processing. MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF.Airline Cash only Credit only Mixed forms of payment Net Remit Tickets X Full or partial refunds Comments American Airlines Inc. Asiana Airlines (OZ – 988) Angola Airlines (DT-118) X X X Ensure Cancellation Penalty of AUD110. ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT.

See Sec. OMISSIONS. No Downgrades and No Retroactive. DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE. X Full Refunds only. 1. INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT. MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF. Avianca (AV 134) Azerbaijan Airlines (J2 771) Bangkok Airways (PG – 829) British Airways Plc (BA – 125) X X X No advice.IATA. PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW. 2.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 11 of 29 Revision: 11/01/2012 . IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS. ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT.Airline Cash only Credit only Mixed forms of payment Net Remit Tickets Full or partial refunds Comments Austrian Airlines (OS – 257) Penalty and cancellation fees must be applied where applicable or else ADM will be issued. AGENTS ARE ADVISED TO CHECK WITH THE CARRIER. No advice. Full Credit Refund accepted only if original issue was paid by Credit Card in FULL. 2. No Coupons = Automated issuance of ADM.

INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT. (CX – 160) China Airlines (CI – 297) China Eastern Airlines (MU – 781) China Southern Airlines (CZ – 784) X X X X X X X X Full Refunds only.g. ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT. waiver of fees. PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW.IATA. otherwise ADM will be issued * Paper tickets. partially used e-tickets or tickets in other particular circumstance (e.Airline Cash only Credit only Mixed forms of payment Net Remit Tickets Full or partial refunds Comments BMI (BD – 236) Cathay Pacific Airways Ltd. IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS. etc) must be processed by China Southern Airlines office * Cash only Fully Unused tickets only Fully Unused tickets only DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE. OMISSIONS. AGENTS ARE ADVISED TO CHECK WITH THE CARRIER. Full Refunds only.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 12 of 29 Revision: 11/01/2012 . Full Refunds only. involuntary refunds. MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF. X * Fully unused e-tickets only * Must be processed within 13months from the date of ticket issuance * Cancellation penalties MUST BE applied where applicable.

OMISSIONS. (CO – 005) Copa Airlines (CM – 230) Croatia Airlines (OU – 831) Cyprus Airways (CY – 048) Czech Airlines (OK – 064) X X X X X X X Full Refunds Only No advice.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 13 of 29 Revision: 11/01/2012 . DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE. INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT. No advice. AGENTS ARE ADVISED TO CHECK WITH THE CARRIER. No advice. ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT. MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF.IATA. PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW. IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS.Airline Cash only Credit only Mixed forms of payment Net Remit Tickets Full or partial refunds Comments Continental Airlines Inc.

MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF. AGENTS ARE ADVISED TO CHECK WITH THE CARRIER. Cancellation penalty must be applied where applicable or ADM may be issued.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 14 of 29 Revision: 11/01/2012 . (DL – 006) # *according to rules of contract only All refunds must be in accordance to the fares’ cancellation and refund terms. refund application must be submitted via BSPlink All partial refund has to be completed on BSPLink. Deutsche Lufthansa A.G. For partial refund. DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE. ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT. (LH – 220) Full refunds only. PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW. Violation of cancellation and refund policy will result in ADM Refunds must be processed within 12 months from original date of issue.Airline Cash only Credit only Mixed forms of payment X Net Remit Tickets * Full or partial refunds Comments Delta Air Lines Inc. INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT. IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS. No fare adjustments/downgrades and no retroactive refunds # Automated refund is allowed on full refunds only. OMISSIONS.IATA.

OMISSIONS. Cancellation fees applicable. except when the booking is not cancelled prior to departure where the fee is AUD100. DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE. MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF. (LY – 114) Emirates (EK – 176) Ethiopian Airlines (ET – 071) Etihad Airways (EY – 607) X X A cancellation penalty of AUD50. X No advice. INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT. Total unused cash tickets only. IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS. AGENTS ARE ADVISED TO CHECK WITH THE CARRIER.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 15 of 29 Revision: 11/01/2012 .IATA. PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW. For all downgrade/upgrade refunds. ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT. ADM may be incurred if errors or failure to comply with ticketing rules.Airline Cash only Credit only Mixed forms of payment X Net Remit Tickets X Full or partial refunds Comments EgyptAir (MS – 077) El Al Israel Airlines Ltd.00 applies on all tickets. X Both Full and Partial Refunds Please process all BSP ticket refunds via GDS or BSPLink. please send all requests and documents to SYDEY.00.

Full Refunds Only No Downgrades and No Retroactive Refunds. (GF – 072) Hawaiian Airlines (HA – 173) Heli Air Monaco (YO 747) X X X X X X X X X X Full refunds only. AGENTS ARE ADVISED TO CHECK WITH THE CARRIER.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 16 of 29 Revision: 11/01/2012 . ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT. IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS.C. MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF. X X Full Cash refunds only. PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW. Full Cash refunds only. DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE.Airline Cash only Credit only Mixed forms of payment Net Remit Tickets X Full or partial refunds Comments Eva Air (BR – 695) Finnair Oy (AY – 105) Flybe (B2 – 267) Garuda Indonesia (GA – 126) Gulf Air Company G. OMISSIONS. INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT.S.IATA.

IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS.IATA. AGENTS ARE ADVISED TO CHECK WITH THE CARRIER.Airline Cash only Credit only Mixed forms of payment X X Net Remit Tickets X X Full or partial refunds Comments Hainan Airlines (HU 880) Hong Kong Airlines (HX – 851) Hahn Air (HR – 169) Icelandair (FI – 108) Indian Airlines Ltd (IC – 058) Japan Airlines Co.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 17 of 29 Revision: 11/01/2012 . No advice. PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW. OMISSIONS. ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT. (JL – 131) Jet Airways (9W – 589) Kenya Airways (KQ – 706) X X X X No advice. Ltd. INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT. DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE. X X Full Refunds only. MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF.

Airline Cash only Credit only Mixed forms of payment X Net Remit Tickets N/A Full or partial refunds Comments Kingfisher Airlines (IT – 090) Only UATP Cards Full Refunds only KLM Royal (KL – 074) Dutch Airlines Full Refunds only 1) No Downgrades 2) No MCOs/MPDs 3) Unused E-Tickets must be refunded within 13 months from Date of Issue. ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT. IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS. OMISSIONS. INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT. 5) Refund Application must be process thru BSPLink Unused tickets must be processed within 13 months of the original issue.IATA. PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 18 of 29 Revision: 11/01/2012 . MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF. Agents are no longer authorized to process refunds outside the above periods directly in the GDS. 4) Cancellation Penalties must be applied wherever applicable. Any questions please contact the KLM agency help desk on 1300 391 191 DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE. Request the refund (greater than 13 months old) via the KLM office in Sydney using BSPlink or manual refund applications. AGENTS ARE ADVISED TO CHECK WITH THE CARRIER.

IATA. AGENTS ARE ADVISED TO CHECK WITH THE CARRIER. DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE. PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW. MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF.A. S. IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS. Fully unused Net Remit tickets only Fully/ Partially unused published fare tickets Refund must be processed within 13 months from original date of issue Correct penalty and cancellation fee must be deducted on all refunds Canx/Reissue fee of AUD150. X X X X X Full Cash Refunds only. ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 19 of 29 Revision: 11/01/2012 .00 applies once ticketed. OMISSIONS. INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT.Airline Cash only Credit only Mixed forms of payment X Net Remit Tickets Full or partial refunds Comments Korean (KE – 180) Air X Full Refunds only • • • • *see comments section for procedures Kuwait Airways (KU – 229) Lan-Chile (LA – 045) Lao Airlines (QV-627) Corp.

IATA. ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT. No advice. INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 20 of 29 Revision: 11/01/2012 . PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW. MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF. AGENTS ARE ADVISED TO CHECK WITH THE CARRIER. OMISSIONS. IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS. MALEV Hungarian Airlines MIAT – Mongolian Airlines (OM-289) Meridiana FLY (IG-191) Montenegro Airlines (YM – 409) X X X X X X X X X DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE.Airline Cash only Credit only Mixed forms of payment X Net Remit Tickets X Full or partial refunds Comments Malaysia Airline Berhad (MH – 232) (MA – 142) System X Full Refunds only.

PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW. ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT. refund application must be submitted via BSPlink NO Downgrades and NO Retroactive. MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF. X X X Oz Jet Airlines (OA – 050) Pacific Wings (LW – 568) X X X No advice. AGENTS ARE ADVISED TO CHECK WITH THE CARRIER.Airline Cash only Credit only Mixed forms of payment Net Remit Tickets Full or partial refunds Comments Northwest Airlines ( NW – 012 ) # Fully unused Published Fare and Net Remit tickets. For partial refund. All Cancellation Fees MUST be adhered to.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 21 of 29 Revision: 11/01/2012 .A. OMISSIONS.IATA. NO PTA PERMITTED DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE. IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS. # Automated refund is allowed on full refunds only. INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT. Olympic (OA – 050) Oman Air (WY/ 910) Airways S.

MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF. No advice.Airline Cash only Credit only Mixed forms of payment Net Remit Tickets Full or partial refunds Comments Pakistan International (PIA) (PK – 214) Precision Air (PW – 031) Philippine (PR – 079) Airlines. Qantas Airways (QF – 081) Qatar Full refunds only Cancellation penalty MUST be applied or else ADM will be issued DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE. ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT. Inc. No Retroactive.IATA.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 22 of 29 Revision: 11/01/2012 . No Exchanged documents. OMISSIONS. Refunds will be subject to audit by QF. PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW. INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT. Errors or failure to comply with ticket conditions may incur ADM. “No Downgrades.” Cancellation penalty permitted on gross fares. No MCO/MPD refunds. Limited X X X X X X Full refunds only. IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS. AGENTS ARE ADVISED TO CHECK WITH THE CARRIER.

Unused coupons must be attached to automated refund and returned to Hazelton. AGENTS ARE ADVISED TO CHECK WITH THE CARRIER. ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT. INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT. MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF. X DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE. X X Full Cash refunds only. Electronic Tickets only Any errors or abuses will immediately incur an ADM as per the current procedure. Full refunds only.Airline Cash only Credit only Mixed forms of payment Net Remit Tickets X Full or partial refunds Comments Regional Express Pty Limited (ZL – 899) Royal Brunei (BI – 672) Royal (RJ – 512) Royal Air Maroc (AT-147) Scandinavian Airlines Systems (SK – 117 Shenzhen Airlines (ZH 479) X Airlines Jordanian X X X X X X Full Refunds only. IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS. PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 23 of 29 Revision: 11/01/2012 . OMISSIONS. Electronic Tickets only Full Cash refunds only.IATA.

Automated Refunds Permitted. Skywest Airlines DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE. No advice. INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT. OMISSIONS. AGENTS ARE ADVISED TO CHECK WITH THE CARRIER. ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT. IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS.IATA.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 24 of 29 Revision: 11/01/2012 . No advice. PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW. X Full Refunds only.Airline Cash only Credit only Mixed forms of payment X Net Remit Tickets X Full or partial refunds Comments Siberia Airlines (S7 – 421) Singapore (SQ – 618) (XR – 608) SN Brussels Airlines (SN – 082) Airlines Ltd. MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF.

DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE. IE reserves the right to issue ADM/ACM if refund amount is found to be incorrectly assessed. INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT. South African (SA – 083) Airways Sri Lankan Airlines Limited (UL – 603) Full refunds only.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 25 of 29 Revision: 11/01/2012 . MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF.IATA. Unused taxes permitted for refund on non-refundable fares. *XP/DU taxes are nonrefundable. Penalty and cancellation fees must be applied where applicable. Full refunds only. Provision for Commission Recall at current rate must be made.00 compulsory. IE also reserve the right to discontinue participating in this facility at a future time. IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS. PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW. X X MF: AUD55. ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT. AGENTS ARE ADVISED TO CHECK WITH THE CARRIER. OMISSIONS.Airline Cash only Credit only Mixed forms of payment Net Remit Tickets Full or partial refunds Comments Solomon (IE – 193) Airlines All Refunds must comply with IE reservation cancellation policy.

PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW.IATA. Refund confirmations on paper tickets please forward directly to TG Sydney office Tunis Air (TU -199) X X X DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE. No Retroactive. X X X ADM may be incurred if errors or failure to comply with ticketing rules. OMISSIONS. Cancellation fees applicable. No Exchanged Documents. INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT. Errors or failure to comply with ticket conditions may incur an ADM. IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS. ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT.Airline Cash only Credit only Mixed forms of payment Net Remit Tickets X Full or partial refunds Comments Strategic Airlines (VC 471) No Downgrades. Swiss (LX – 724) TAM Linhas Aereas (JJ – 957) TAP Air Portugal (TP-047) Thai Airways (TG – 217) International X X Full refunds Fully only Used only Penalty and cancellation fees must be applied when applicable or ADM will be issued. MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 26 of 29 Revision: 11/01/2012 . AGENTS ARE ADVISED TO CHECK WITH THE CARRIER. Refunds subject to audit by VC.

Transaero Airlines (UN – 670) Airlines X X US Airways (US – 037) Uzbekistan Airways Inc.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 27 of 29 Revision: 11/01/2012 .Airline Cash only Credit only Mixed forms of payment Net Remit Tickets X Full or partial refunds Comments Turkish (TK – 235) United (UA – 016) Airlines Inc. X Full refunds only Full refunds only. 2. See Sec. Automated and Electronic Tickets only NOT MPD's/MCO’s No advice. PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW. INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT. IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS. OMISSIONS. X X X DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE.IATA. AGENTS ARE ADVISED TO CHECK WITH THE CARRIER. MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF. ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT.

ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 28 of 29 Revision: 11/01/2012 . PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW. Virgin Atlantic Airways Ltd. IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS. Airlines X X Full Cash refunds only.Airline Cash only Credit only Mixed forms of payment Net Remit Tickets X Full or partial refunds Comments VIRGIN 795) AUSTRALIA (VA Refund must be in accordance with the fare’s cancellation and refund policy No Downgrades or Retroactive documents.A. Varig (G3 – 127) Vietnam (VN – 738) S.IATA. MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF. INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT. AGENTS ARE ADVISED TO CHECK WITH THE CARRIER. OMISSIONS. Refunds will be subject to audit by VA and any errors or failure to adhere to the ticket conditions may incur an ADM. (VS – 932) Vladivostok Air (XF 277) Zambezi Airlines (ZJ 707) X X X X X X DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE.

PLEASE CONTACT IATA BY USING OUR ‘LOG AN ENQUIRY’ SERVICE AT WWW.IATA. INCORRECT INFORMATION? IF YOU SEE INCORRECT INFORMATION ABOUT AN AIRLINE ON THIS DOCUMENT. MISPRINTS OR MISINTERPRETATION OF THE CONTENTS HEREOF.Airline Cash only Credit only Mixed forms of payment X Net Remit Tickets X Full or partial refunds Comments Zambian Airways X DISCLAIMER: THE INFORMATION ON THIS NOTICE IS SUBJECT TO CONSTANT REVIEW IN THE LIGHT OF CHANGES MADE BY AIRLINE.ORG/AUSTRALIA © ISSUED BY IATA BSP PLAN MANAGEMENT 2010 Page 29 of 29 Revision: 11/01/2012 . ALTHOUGH EVERY EFFORT HAS BEEN MADE TO ENSURE THE ACCURACY OF THE DOCUMENT. AGENTS ARE ADVISED TO CHECK WITH THE CARRIER. IATA SHALL NOT BE HELD RESPONSIBLE FOR LOSS CAUSED BY ERRORS. OMISSIONS.