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00000 .a Research Project Report on Employees Walfare

00000 .a Research Project Report on Employees Walfare

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Published by: Deveshri Jaiswal on May 17, 2012
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I, DEVESHRI JAISWAL, Reg.No.10YUCMA017 hereby declare that “A research project report on employee’s welfare at HYPERCITY, Bangalore” is written and submitted by me under the guidance of Prof. Nila Chotai, Department of Management Studies, Acharya’s Bangalore B–School, Bangalore is my original work and has not been submitted earlier either to Bangalore University or to any other Institution. The Report is for the fulfillment of the degree in Master of Business Administration from Bangalore University. The matter in this report is based on the data collected by me at HyperCity, Bangalore under the guidance of Miss. Richa Mallik.

Place: Bangalore . Date:


1 Acharya’s Bangalore-B School


Employee welfare is a comprehensive term including various services, benefits and facilities offered to employees by the employer. Through such generous fringe benefits the employer makes the life worth living for employees. The welfare amenities are extended in addition to normal wages and other economic rewards available to employees as per the legal provisions. Welfare measures may also be provided by the government, trade unions and nongovernment agencies in addition to the employer. The basic purpose of employee welfare is to enrich the life of the employees and keep them happy and contended. The project was basically done to find out the present satisfaction level of the employees regarding the welfare measures provided to them, with this also to make the company aware about the employee’s dissatisfaction with certain welfare measures and give them appropriate suggestions to it. I got to learn the new welfare measures which are in the corporate field and the way employee’s performance are affected by the welfare measures.

To study and learn more about the welfare measures and how they are utilized in the organization To know and understand to what level the performance is affected by the welfare measures To gain an insight into the legal provisions for welfare measures and how well they have been followed by HyperCity.

2 Acharya’s Bangalore-B School

Without a proper combination of inspection and perspiration, it’s not easy to achieve anything. There is always a sense of gratitude, which we express to others for the help and the needy services they render during the different phases of our lives. I too would like to do it as I really wish to express my gratitude toward all those who have been helpful to me directly or indirectly during the development of this project. This Project has been made possible through the direct and indirect Cooperation of various persons, who have inspired me at every step of my work. It is a matter of pride for me to acknowledge my profound gratitude to Miss RICHA MALLIK, Manager- Human Resource, Bangalore 2 store, my corporate guide and Prof. NILA CHOTAI, Professor, Acharya Bangalore B-School, my faculty guide for their valuable Cooperation and Guidance. Their perceptive criticism kept me working to make this project more full proof. I am thankful to both of them for their encouraging and valuable support. Working under them was an extremely knowledgeable and enriching experience for me. I am very thankful to them for all the value addition and enhancement done to me. I am also very thankful to, Mrs. ARPITA SATHU, General Manager, Miss. PAVITRA & Mr. SHIVA KUMAR, Team Leader, Fashion Department, of HyperCity (Retail) India Ltd. Bangalore 1 store, the employees of HyperCity (Retail) India Ltd. Bangalore 1 store for rendering their support and time to me for the survey from their busy work schedule. Kundalahalli bus stop for their unprecedented support and valuable suggestions for making this project a successful one. I am very much thankful to the company for remunerating me by paying STIPEND and thus recognizing the kind of hard work and contributions I made in the company. Above all I thank my family members and my friends who constantly encouraged and motivated. So that I could complete this project successfully .

3 Acharya’s Bangalore-B School

Chapter 1 Introduction 4 Acharya’s Bangalore-B School .

Employee welfare includes monitoring of work conditions. recreation facilities. which are directed towards providing the employees with certain facilities and services in addition to wages of salaries Welfare means “Political economy or economics is a study of mankind in the ordinary business of life. health care facilities. 5 Acharya’s Bangalore-B School . and improve intellectual. accidents and unemployment for the worker and their families. to provide better employment life and health to workers. industrial relations and insurance against disease. insurance for self and family. It examines that part of individual & social action which must closely connect with the attainment and use of Employee and its Organization.2 EMPLOYEE WELFARE MEASURES Welfare measures are over and above the wages paid to employees. These measures may not be in the form of monetary benefits ALL THESE MEASURES ARE AIMED AT Keeping the workers happy and satisfied. so as retain the employees for longer duration. Labour welfare entails all those activities of employer. cultural and materials conditions. Welfare helps in keeping the morale and motivation of the employees high.1 DEFINATION OF WELFARE Welfare includes anything that is done for the comfort and improvement of employees and is provided over and above the wages. creation of industrial harmony through infrastructure for health.INTRODUCTION 1. The welfare measures need not be in monetary terms only but in any kind/forms. improved industrial relations and so on. 1. These include improved working conditions. reduce stress situations.

3) To provide qualitative work environment and work life 4) To provide security to the employees against social risks like old age benefits and maternity benefits 5) To protect the health of the employees and to provide safety to the employees against accidents 6 Acharya’s Bangalore-B School . Such oppressive conditions create health problems for workers. Slum area. These have to be contained through preventive steps aimed at improving the lot of workers. Workers fare lot of adjustment problem where they take up factory work. The working environment in a factory adversely affects excessive heat or cold.3 IMPORTANCE The benefits are of great importance to the worker which he is unable to secure by himself. noise. The longest environment. In addition to normal wages. noisy machines.4 OBJECTIVES OF THE WELFARE PROGRAMMES The important objectives of the welfare are. 1) To boost up employees moral 2) To motivate the employees by identifying and satisfying these unsatisfied needs. Another reason in favor of welfare work is called as social invasion of the factory. so that the workers begin to enjoy a fuller and richer life. the worker signs of indiscipline. The scheme of labour welfare may be regarded as a wise investment because these would be the profitable returns in the form of great efficiency. dust or lack of sanitation and pure air.1. fumes. Such changes known as the social invasion of the factory. call for extra inducements in the workplace. To escape from such trying condition. 1.

6) To create a sense of belongingness among employees & to retain them. Provision of labour welfare activities plays an important role in reducing such poverty and in providing essential amenities to the workers. fringe benefits are called golden. Helpful in reducing the state of poverty among employees Most of the workers in our country are unable in providing for base necessities for themselves and to their family members. Increase in efficiency of employees Labour welfare activities increases in efficiency of employees to work these facilities help in developing the feeling of dedication among them due to the increase in efficiency the production and the productivity of the enterprise increase considerably. then such good feeling increases enthusiasm among employees which will establish peace in the organization 7 Acharya’s Bangalore-B School . 1. This is because of the extreme poverty Among Indian workers. 2. Hence. Establishment of Organizational peace Labour welfare activities help in establishing sound relations between employees and employers. When the employees of the organization feels that they are getting all the possible facilities and the employers are very caring to them.5 REASON FOR THE LABOUR ACTIVITIES IN INDIA 1. 3.

Several theories constituting the conceptual framework of labour welfare have so far been outlined these are 1. Religious theory 3. Provision of labour welfare activities help in reducing this because the workers feel themselves well settled at one place. Policy theory 2. Public relations theory 7.6 Theories There are some theories which constitute the conceptual frame framework of the labour welfare. describe these theories. Functional theory 8 Acharya’s Bangalore-B School . Placating theory 6. Trusteeship theory 5. 1.4. Helpful in reducing the rate of absenteeism and labour turnover The rate of absenteeism and labour turnover is much higher in India as compared to that of developed countries of the world. Philanthropic theory 4.

The policy theory involves several stages of implementation. Philanthropic theory: Philanthropy is the inclination to do or practice of doing well to ones fellow men. According to this theory. congenial working conditions and reasonable hours of work and social security. because both the benefactor and the beneficiary are benefited by the good work done by the benefactor.1. This theory does not take into consideration that the workers are not beneficiaries but rightful claimants to a part of the gains derived by their labour. and always tries to achieve his own ends. Such interference it is felt is in the interests of the progress and welfare of the state as well. owners and managers of industrial undertakings make use of every opportunity to engage in this kind of exploitation. even at the cost of the welfare of others. The state has therefore to step in to prevent exploitation by enacting stiff laws to coerce industrialists into offering a minimum standard of welfare to their workers. supervision and fear of punishment. Man is basically self centered and acts of these kinds stem from personal motivation. Laws are enacted to compel management to provide minimum wages. Religious feelings are what sometimes prompt employers to take up welfare activities in the belief of benefits either in his life or in support after life. Any good work is considered an investment. The assumption on which the theory is based is the without compulsion. 2. 3. no employer will provide even the barest minimum of welfare facilities for workers this theory is based on the assumption that man is selfish and self –centered. when some 9 Acharya’s Bangalore-B School . Policy theory: This theory is based on the contention that a minimum standard of welfare is necessary for workers. Religious theory: The theory views were an essentially religious.

It assumes that the workmen are like minors and are not able to look after their own interests that they are ignorant because of lack of education. Labour welfare programs under this theory. their demand for higher wages and better standards increases. Placating theory: As labour groups are becoming better organized and are becoming demanding and militant. Public relations theory: This underlining philosophy behind this theory is an atmosphere of goodwill between management and labour and also between management and the public. properties and profits accruing form them in trust for the workmen. being more conscious of their rights and privileges that even before. and for society. who are the workers. An advertisement or an exhibition of lobour welfare program may help the management projects a good image of the company. for himself . 6. 10 Acharya’s Bangalore-B School . The labour welfare movements may be utilized to improve relations between management and labour. Employers therefore have the moral responsibility to look after the interests of their wards.employers take compassion on their fellowmen. work as assort of an advertisement for companies and helps build up good and healthy public relations. 5. they may undertake labor welfare measures for their worker. 4. Trusteeship theory: In this theory it is held that the industrialists or employers holds the total industrial estate. The placing theory advocates timely and periodical acts of labour welfare to appease the workers.

compliance by both parties can be assured to a very great extent. rest centers. especially as that as between the workers and the management should be dialogue and an understanding of one another’s viewpoint. co-operative stores. child welfare. holiday hams. This also called the efficiency theory. leaves travel facilities. medical aid. shift allowance etc. the approach to any solutions. Once agreement has been reached. Extramural activities.7.which are undertaken outside the establishment such as family planning. Here. credit societies. vocational guidance. welfare is used as a means to secure. subsidized food. uniform. crèches. library. canteens. 1. Functional theory: The concept behind this theory is that a happy and healthy person is a better. 2.which are provided within the establishment such as latrines & urinals. 11 Acharya’s Bangalore-B School . transport to and from the place of work etc. preserve and develop the efficiency and productivity of labour.7 TYPES OF WELFARE FACILITY Welfare service may broadly be classified into two categories 1. more productive worker. As discussed earlier.Intramural activities.

Rest rooms etc. after the following welfare amenities voluntarily Under the Factories Act and Rules. Many employers. nowadays. Even appointment of Labor Welfare Officer where more than 500 workers are employed is statutory requirement. First aid appliances 4. 12 Acharya’s Bangalore-B School . STATUTORY WELFARE SCHEMES The statutory welfare schemes include the following provisions: 1. Latrines and Urinals 5. Lighting 8. Drinking Water 2. Spittoons 7. These are to be complied with failing which legal proceedings will be initiated against the employer. Dock worker’s Act. Mines Act etc there are certain provisions on Welfare.LABOUR WELFARE MAY ALSO BE DIVIDED INTO TWO CATEGORIE STATUTORY AND NON-STATUTORY WELFARE SCHEMES 1) Statutory welfare work comprising the legal provision in various pieces of labour legislation 2) Statutory welfare work comprising the legal provision in various pieces of labour legislation 3) Voluntary welfare work includes those activities which are undertaken by employers for their worker voluntarily. Washing places 9. Canteen facilities 6. Facilities for sitting 3. Changing rooms 10.

6. and all that one can imagine can be extended to the workers under welfare scheme. such as ware houses.NON STATUTORY SCHEMES Housing. in the dock area and office premises spittoons are to be provided in convenient places and some are to be maintained in a hygienic condition. all aimed at one thing – keep the employee and get their work done. scholarships for employees’ children etc. First aid appliances: First aid appliances are to be provided and should be readily assessable so that in case of any minor accident initial medication can be provided to the needed employee. STATUTORY WELFARE SCHEMES The statutory welfare schemes include the following provisions: 1. suitable seating arrangements are to be provided. 13 Acharya’s Bangalore-B School . 5. Drinking Water: At all the working places safe hygienic drinking water should be provided. 2. 4. Some industries provide schools and college. especially factories. recreation facilities. sports clubs and teams of their own. store places. Latrines and Urinals: A sufficient number of latrines and urinals are to be provided in the office and factory premises and are also to be maintained in a neat and clean condition. 3. Canteen facilities: Cafeteria or canteens are to be provided by the employer so as to provide hygienic and nutritious food to the employees. Spittoons: In every work place. Facilities for sitting: In every organization.

Flexi-time: The main objective of the flextime policy is to provide opportunity to employees to work with flexible working schedules.7. Lighting: Proper and sufficient lights are to be provided for employees so that they can work safely during the night shifts. wash basins. Personal Health Care (Regular medical check-ups): Some of the companies provide the facility for extensive health check-up 2. bathrooms. Adequate lockers are also provided to the workers to keep their clothes and belongings. 8. 9. Washing places: Adequate washing places such as bathrooms. wash basins with tap and tap on the stand pipe are provided in the port area in the vicinity of the work places. Rest rooms: Adequate numbers of restrooms are provided to the workers with provisions of water supply. toilets. 10. etc. NON STATUTORY SCHEMES Many non statutory welfare schemes may include the following schemes: 1. Flexible work schedules are initiated by employees and approved by management to meet business commitments while supporting employee personal life needs 14 Acharya’s Bangalore-B School . Changing rooms: Adequate changing rooms are to be provided for workers to change their cloth in the factory area and office premises.

3. 5. Harassment Policy: To protect an employee from harassments of any kind. LABOUR WELFARE MAY ALSO DIVIDED INTO TWO CATEGORIES INTRAMURAL & EXTRAMURAL WELFARE ACTIVITIES Intramural Drinking water Toilet Crèches Washing & bathing facility Extramural Housing Educational Facility Maternity benefit Transportation 15 Acharya’s Bangalore-B School . Maternity & Adoption Leave: Employees can avail maternity or adoption leaves. 7. Paternity leave policies have also been introduced by various companies. disease or injury or pregnancy. 4. Employee Assistance Programs: Various assistant programs are arranged like external counseling service so that employees or members of their immediate family can get counseling on various matters. Medi-claim Insurance Scheme: This insurance scheme provides adequate insurance coverage of employees for expenses related to hospitalization due to illness. guidelines are provided for proper action and also for protecting the aggrieved employee. 6. Employee Referral Scheme: In several companies employee referral scheme is implemented to encourage employees to refer friends and relatives for employment in the organization.

on a voluntary basis. To be effective. After assessing the scheme. 1969. Social insurance 1. 1969 (NCL). recommended that trade union should assume on active role in educating workers and run schools for promoting literacy among the children of workers. there is no statutory obligation in respect of education for workers children in any industry except in plantation. Education facility for workers children are usually in industrial town ship in the form of school. the program of workers education should be formulated administered and implemented by the trade union themselves.Rest shelter Uniform & protective clothing Recreation facility Canteen Subsidies food Medical aid Sport facility Leave travel Vocational training Holiday homes Co-operative stores Fair prices shops. 16 Acharya’s Bangalore-B School . Many employers so far have been generous in meeting the cost of books. annual fee etc. college set up by the government or by employers. EDUCATION A scheme of worker’s education was envisaged on an all India basis by the government of India. the National Commission on labour. felt that the scheme is not protect and requires improvement the committee on labour welfare (CLW). way back in 1957.

RECREATION Through there is no statutory stipulation in this area progressive employers both in the public and private sector consciously offered facility for recreation sports and cultural activities for example. anniversary. 1969 recommended the provision of transport facility to workers so that they can reach the workplace punctually and comfortable 4. 5. OTHER FACILITY These are basically intended to improve the comfort level of workers while at work & include the following  Canteen.companies like NIIT and TISCO have appointed a chief fun officer to take care of parties and functions held on every Friday. birthday gift. 3. rural house-site-cum-hut construction scheme for landless workers (1971) has also been introduced to reduce the housing shortage to workers. HOUSING An industrial housing scheme was introduced in 1952 under this scheme. medical aid. leaves travel  Consumer cooperative stores. The low income group housing scheme (1954). 17 Acharya’s Bangalore-B School . restroom and lunchroom  Washing facility. games and competition and weekend & eating session.2. TRANSPORTATION The committee and worker labour welfare. dating allowances. the central government offers loans to industrial workers for constructing houses at concessional rate. subsidies housing scheme for economically worker section of society (1952). In addition to holiday packages.

Chapter 2 Research Design 18 Acharya’s Bangalore-B School .

benefits and facilities offered to employees by the employer. Bangalore” Welfare of the employee is the welfare of the industry. performance. Which Includes Employee Satisfaction. needs that support Ethical aspects of the 19 Acharya’s Bangalore-B School . Bangalore” would help to obtain the Environment related to Employee Welfare Measures. STATEMENT OF PROBLEM The research “A research project report on employee’s welfare at HYPERCITY. They are also the best kind of investment for employees as they provide the workers with facilities and amenities. trade unions and non-government agencies in addition to the employer. which enable the workers employed to perform their work in healthy and congenial climate 2.RESEARCH DESIGN 1. The welfare amenities are extended in addition to normal wages and other economic rewards available to employees as per the legal provisions. which in turn contributes to a very large extent towards production efficiency. The basic purpose of employee welfare is to enrich the life of employees and keep them happy and contented. They rise or sink together. Welfare measures may also be provided by the government. Title of project: “A research project report on employees welfare at HYPERCITY. because it has a direct bearing on the efficiency of his work and job satisfaction. Employee Welfare is a comprehensive term including various services. the country’s progress is bound up with the progress of industry and of employee. A worker’s wellbeing inside as well as outside the market is mainly out of employer’s concern. It is the right of the worker as a human being to get the minimum amenities. A study of employee welfare would benefit an organization to improve its productivity.

OBJECTIVES OF THE STUDY  To measure the satisfaction level of employees on welfare measures. SAMPLING DESIGN:  PRIMARY DATA: The response to question put to people constitutes the major sources of data in research.working environment of the Employee and the relationship between the employee and the management. RESEARCH METHODOLOGY DESCRIPTIVE Descriptive research studies are those. The studies concerned with specific predication. 4.  To find social security measures given by the company. which are concerned with describing the characteristics of particular individual or group. 20 Acharya’s Bangalore-B School . The research design in case of descriptive research must be against bias and also maximize reliability.  To study what are steps taken by the authorities to solve the problems related to welfare. as it has focus on particular aspects or dimension of the problem studied. It is pure specific than other study.  SECONDARY DATA: A large amount of data is already available in the form of paper and electronic sources. 3. 5.  To check the employee awareness about welfare measures. This is called primary data.  To study the relationship between the welfare measures and job satisfaction.

It can be categorized into  Open ended and  Closed ended.  EXCLUSION: Executive staffs. contract labors.50  SAMPLING METHOD: Convenience sampling 6. TOOLS OF DATA COLLECTION: SOCIO-DEMOGRAPHIC DATA SHEET: It includes details like income. internet which are published & written by different writers and publishers. apprentices. B) STUDY POPULATION:  SAMPLING SIZE. 21 Acharya’s Bangalore-B School . journal.It includes documents. PLAN OF ANALYSIS INCLUSION AND EXCLUSION CRITIERIA:  INCLUSION: Only employees of the HyperCity. STRUCTURAL QUESTIONNAIRE: Questionnaire is a tool or device for obtaining answer to a bunch of question by the respondent or is the form of questionnaire itself. BANGALORE. A) UNIVERSE: HYPERCITY. educational and occupational details about the subjects or respondents. The research has collected is secondary data from different book.

 The data will be presented in form of table & graphs to facilitate interpretation. conclusions 8. The research cannot be generalized because findings are relevant to HyperCity. CHAPTER SCHEME The outcome of present study is represented in form of project.Research design Chapter 4 -Analysis and interpretation of data Chapter 5 –Findings. 3. LIMITATIONS The limitations in this study are: 1.Industry Profile and Company profile Chapter 3 . which is divided in following chapters for better understanding. Chapter 1-Introduction Chapter 2 . suggestions. 2.STATISTICAL ANALYSIS:  Data collected using the questionnaire will by coded & entered. 22 Acharya’s Bangalore-B School . The respondents were not very interested in filling the questionnaire. 7. Details regarding monetary remuneration by the respondents may not be accurate.

Chapter 3 Industry and Company profile 23 Acharya’s Bangalore-B School .

which can be placed on each shelf.INDUSTRY PROFILE RETAIL Retail consists of the sale of physical goods or merchandise from a fixed location. which are in use on a day-to-day basis.The type of payment the customer is making SKU . Retail Terminologies Alike any other industry the retail industry also has a wide range of terminologies.B.It is the maximum quantity of each product. Retail establishments are often called shops or stores. The term "retailer" is also applied where a service provider services the needs of a large number of individuals. such as a department store. a "retailer" buys goods or products in large quantities from manufacturers or directly or through a wholesaler. Retailers are at the end of the supply chain. Few samples of them would include the following: Till . or by mall. Retailing may include subordinated services. In commerce. such as delivery.Credit note Assortment .Stock keeping unit Merchandise Credit . 24 Acharya’s Bangalore-B School .Range of products and so forth Maximum Bay Quantity (M.) . such as a public utility. boutique or kiosk. and then sells smaller quantities to the end-user. like electric power. in small or individual lots for direct consumption by the purchaser.Q. Purchasers may be individuals or businesses.The cash point Tender . Manufacturing marketers see the process of retailing as a necessary part of their overall distribution strategy.

clothing. A retailer of such store carries variety of categories and has broad assortment at average price.) – It is the number of SKUs. which can be directly seen by the customer in the front side. They offer considerable customer service. and countless such markets are still in operation around the whole world. There are the following types of retailers by marketing strategy:  Department stores .  Soft goods or consumables . often bear a resemblance to a collection of specialty stores. etc. apparel. Retail is usually classified by type of products as follows:  Food products  Hard goods or durable goods ("hard line retailers") .very large stores offering a huge assortment of "soft" and "hard goods. the retail business is still dominated by small family-run stores. Goods that do not quickly wear out and provide utility over time. sporting goods.Q. 25 Acharya’s Bangalore-B School . furniture. electronics.Maximum Display Quantity (M. Types of retail outlets A marketplace is a location where goods and services are exchanged. This kind of market is very old. In some parts of the world. The traditional market square is a city square where traders set up stalls and buyers browse the merchandise.appliances. but this market is increasingly being taken over by large retail chains. and other fabrics.D. Goods that are consumed after one use or have a limited period (typically under three years) in which you may use them.

For example if a customer visits a Reebok or Gap store then they find just Reebok and Gap products in the respective stores.  Demographic . These stores are seen in local community often are family-run businesses.  Hypermarkets: provides variety and huge volumes of exclusive merchandise at low margins.a rural store that supplies the main needs for the local community.  Mom-And-Pop : is a retail outlet that is owned and operated by individuals.  Specialty stores: A typical specialty store gives attention to a particular category and provides high level of service to the customers. often high-quantity goods piled on pallets or steel shelves.warehouses that offer low-cost.tend to offer a wide array of products and services.these offer extremely low-cost goods. warehouse clubs charge a membership fee. Normally retailers sell less fashion-oriented brands. A pet store that specializes in selling dog food would be regarded as a specialty store. Discount stores .  Warehouse stores . high-end retailers focusing on wealthy individuals). However. They provide limited amount of merchandise at more than average prices with a speedy checkout.  General store .. The range of products are very selective and few in numbers. with limited selection.  Convenience stores: is essentially found in residential areas.  Variety stores . The square feet area of the store depends on the store holder.g. The operating cost is comparatively less than other retail formats.retailers that aim at one particular segment (e. This store is ideal for emergency and immediate purchases. 26 Acharya’s Bangalore-B School . but they compete mainly on price offers extensive assortment of merchandise at affordable and cut-rate prices. branded stores also come under this format.

This format is ideal for customers who do not want to travel to retail stores and are interested in home shopping. They endow with products. They accept the payment for the product but the customer receives the product directly from the manufacturer or a wholesaler. For few categories. such as electronics. Supermarkets: is a self service store consisting mainly of grocery and limited products on non food items. They may adopt a Hi-Lo or an EDLP strategy for pricing. the products are displayed at the centre of the store and sales person will be available to address customer queries and give suggestions when required. Some stores take a no frills approach.700 m2).  Malls: has a range of retail shops at a single outlet.000 and 40. while others are "mid-range" or "high end". Other retail format stores are forced to reduce the prices if a category specialist retail store is present in the vicinity. However it is important for the customer to be wary about defective products and non secure credit card transaction. food and entertainment under a roof  Category killers or Category Specialist: By supplying wide assortment in a single category for lower prices a retailer can "kill" that category for other retailers.  E-tailers: The customer can shop and order through internet and the merchandise are dropped at the customer's doorstep.000 square feet (3. Vending Machines: This is an automated piece of equipment wherein customer can drop in the money in machine and acquire the products. Example: SPAR supermarket. Here the retailers use drop shipping technique. The supermarkets can be anywhere between 20. Pennyful and EBay. depending on what income level they target 27 Acharya’s Bangalore-B School . Example: Amazon.

a small store often with extended hours. malls and grocery stores. discount. typically in a rural area. and warehouse stores. general merchandise.  Convenience store .Other types of retail store include:  Automated Retail stores are self service. stocking everyday or roadside items.  General store . Retailers can opt for a format as each provides different retail mix to its customers based on their customer demographics. 28 Acharya’s Bangalore-B School . Examples include ZoomShops and Redbox.a store which sells most goods needed. lifestyle and purchase behaviour. The stores accept credit cards and are usually open 24/7. robotic kiosks located in airports. A good format will lend a hand to display products well and entice the target customers to spawn sales.  Big-box stores encompass larger department.

Mallad 2) HYPERCITY.RAHEJA CORPORATION GROUP.COMPANY PROFILE HYPER CITY RETAIL INDIA LTD HYPER city retail India ltd is a part of the K. Amritsar 29 Acharya’s Bangalore-B School . STORES: At present there are 10 stores located across different part of India.it was incepted in the year 2005 since then it became the integral part of customer lives. Hyper city truly provides international shopping experience. all under one roof. house items. The group revolutionized the retail scenario in India by launching ―SHOPPERS STOP‖ in Andheri. Bhopal 10) HYPERCITY. Bangalore2 6) HYPERCITY. Thane 3) HYPERCITY. food. Jaipur 7) HYPERCITY. cyberabad 8) HYPERCITY. garments to consumer durables and offers consumers more variety and value for money. Bangalore1 5) HYPERCITY. by offering them a high quality shopping experience great product at better price. They are 1) HYPERCITY. a leader in the retail sector. It is known for its esteemed presence in the retail business. Vashi 4) HYPERCITY. Ludhiana 9) HYPERCITY. modern and exciting environment and stocks an astonishing array of product ranging from groceries. where customers can shop in comfort in a large. Hyper city vision: .

out of which 280 are service associates and the numbers of shifts is 3. diary. team leaders and associates. 26 are at the Ground floor & 4 at the 1st floor. The hyper city is mainly divided into various departments each having their own service managers. The store is divided into two sections i. The various departments are:- 30 Acharya’s Bangalore-B School . Number of staff is approximately328.00am to 10. Appliances. sports material etc.OVERVIEW OF HYPER CITY (BANGALORE STORE 2) The Hyper CITY store is situated over 1. 60. The 2ndfloor consists of HAM (Hi-Tech.000 sq feet & consists of 1. Its Merchandise area 80.e. it has 2 floors.000 sq feet area. Multimedia). It also has a pharmacy. Presto Dry Clean and a Vodafone gallery. furniture. poultry etc. The Store timings are from 10. 16.00pm working from Monday to Sunday. There are 30 Billing counters in the store. garments. The 1st floor has all the grocery and household items that include vegetables.000 SKUs in the store.

INTRODUCTION TO FASHION DEPARTMENT Stock take/PICS:Scope:a) To rectify the book figures of inventory on a continuous basis and update it on basis of actual physical stock b) To indentify the extent of shrinkage and provide for it on a regular basis so that it is reflected in our income statement c) Stock take is a year round. A copy of the list is to be made available in the common drive of the intranet. cyclic count of merchandise whereby the entire inventory is covered according to certain pre-determined Stock take schedule:Process: Every month.on the first of every month. The receiving supervisor will ensure that all the pending RC’s/ RTV/ Transfer (In & Out) are completed on priority. home delivery managers store accountant and unit coordinator.Based on the stock take schedule. The stock service supervisor is to have the damaged stock list updated. For the information of receiving supervisor. The invoices pending for the buyer’s decision will be expedited and RC’s done before stock take. The store accountant is to pass all the pending SAVs. the stock take schedule is made available to the respective managers and also has to be put on the back store notice board by the stock controller manager so that all concerned are aware of the sub class to be covered. Every week. Price checkers 31 Acharya’s Bangalore-B School . the stock take team leader generates the SKU list for each subclass for the coming week by Friday evening. admin supervisor service managers.

The process specifies the method to be followed for RTV from stores to the vendors and from DC to vendors and from DC to vendors.It is a year round monthly activity to check the price of product viz a viz the shelf edge labels. Return to vendor There are occasion when goods have to be returned to the vendor. 5) The rights of the inventory adjustment would be given on submission of access rights from on authorized of head finance/ manager finance 6) The rights would be given for specific reason codes only as per matrix given below 7) SAV has to be passed by the operations manager under reason code – TRNADJ for adjustment of inventory for the following reasons: 32 Acharya’s Bangalore-B School . Stock adjustment voucher (SAV) Process 1) The inventory adjustment has to be done for the above reason codes only. It is imperative to ensure that correct pricing is displayed on the product to maintain the corporate image. 2) Addition of any new reason code would require Head-finance approval 3) For any inventory adjustment attached ―inventory adjustment form‖ should be filled by the initiator 4) The inventory adjustment form has to be authorized by the respective persons as listed above for any adjustment. customer trust and reduce customer complaints. It may be due to various reasons. Copy of MOA is attached with the process note. It also covers the approval & documentation requirement for RTV.

The following are the most important aspects to be followed: a) End to end merchandising b) The products must be displayed ―small to big‖ c) Merchandising of any bay should start from bottom to top d) Ticket should be placed to the left most corner of the product e) There should be proper category connect and size block(small to big) 33 Acharya’s Bangalore-B School . pricing. quality. distribution center. The receiving department checks for quantity. barcoding/EAN code etc while receiving the product and before storing in the racks. Data entry team takes care of the system inwards (inventory) and bill matching of the products. vendor’s returns. general merchandise and perishables) received from vendor. Receiving is done for product (food. In a nutshell receiving is the backbone of any store Merchandising standardThe main objective is to make the display attractive and customer friendly. The department is also responsible for dispatching products to different locations (store/DC). non-food. shelf life.All products enter the shop floor through receiving department. inventory transaction report should be printed from MMS.a) Out of stock report b) Negative stock report c) Any mismatch in physical stock vis-à-vis book stock 8) After inventory adjustment is done. Receiving process Introduction .

f) color blocking is done based on the season( winter.light to dark g) Brand block.These are used to improve the merchandise look and convenience for customers to easily pick n browse a product.All the product in a shelf should be kept in same level so that there is no wavy appearance. 34 Acharya’s Bangalore-B School .products of particular brand are displayed together h) Bench mark height.dark to light. summer. This is done to get display connect(raising the height of small products to match the tall products Display trays.

Chapter 4 Analysis and Interpretation of Data 35 Acharya’s Bangalore-B School .

1) Age of the employee in hypercity: Age 18-25 26-35 36-45 above 46 Total Respondents 18 16 10 6 50 % 36 32 20 12 100 20 18 16 14 12 10 8 6 4 2 0 18-20 26-35 36-45 above 46 36 Acharya’s Bangalore-B School .

The age group which was identified as the key factors is 18-25 they were interested to fill the forms. Analysis From the table and column chart depicted above. Thus it can be determined that major of the workforce belong to the young generation. above 46. Respondents were asked to choose among four age group categories. 18-25. 26-35. the age group which they belongs to. the distribution of the population under study is evident . it was found that majority of respondents belong to the age group of 18-25(36%) and 26-35(32%) followed by 36-45(20%) and above 46(12%) respectively.Data Collected Firstly I have asked the respondents to indicate their age group.. While performing the survey at HyperCity to understand the level of satisfaction under employee welfare scheme. viz. 36-45. 37 Acharya’s Bangalore-B School .

2) Experience of the year years 0 to 5 5 to 10 10 above Total Experience 35 13 2 50 % 70 26 4 100 40 35 30 25 20 15 10 5 0 0 to 5 5 to 10 10 above 38 Acharya’s Bangalore-B School .

39 Acharya’s Bangalore-B School . followed by 10 years of experience whose population constituted of 26%. viz. Respondents were asked to choose among four group categories. 70% are having up to 5 years of experience..e. The categories were identified that most of the employees having the experience 0-5 year.Data collected: The second criteria respondents were asked to indicate was the experience they belonged to. Analysis: Answer got by the employees which is shown in the table and graph. 0-5. 10 above. And only 04 % of the populations are having experience of more than 10 years. 5-10. survey reveals that more than half of the populations i. we came to know about the experience part of the employees.

3) Effectiveness of Facilities which employee’s are getting at hypercity: Respondents Yes No Total 42 8 % 84 16 Facilities 90 80 70 60 50 40 30 20 10 0 84% Yes 16% Bad 40 Acharya’s Bangalore-B School .

Data Collected: I have asked the employees about the facilities which they are getting in the HyperCity. HyperCity provides good facilities and it has been shown in the survey as 84% of respondents are happy with the facilities and only 16 % of respondents shown negative response. which shows us that they are happy with the facilities which they are getting in HyperCity. are they happy with what they are getting as the majority of employees were given a positive response. Analysis: From the table and column charts depicted above. So HyperCity provides good facilities to their employees. 41 Acharya’s Bangalore-B School .

4) Do you feel that the organization provides canteen facilities with quality of food? 1 2 cleanliness 3 hygienic 4 21 15 10 50 4 serving 4 29 13 4 50 5 Price 9 26 5 10 50 highly satisfied satisfied neutral dissatisfied 5 25 14 6 50 Canteen facilities 35 30 25 20 15 10 5 0 cleanlines hygienic serving price highly satisfied satisfied neutral dissatisfied 42 Acharya’s Bangalore-B School .

These facilities were identified by observation. service and price. 21. service and price respectively. talking about satisfied respondents. hygiene. 43 Acharya’s Bangalore-B School . 10 of them were dissatisfied on hygiene part followed by 4 respondents who were dissatisfied with the service and 10 respondents were dissatisfied with price. 4 were highly satisfied on service part and out of 50. 5 respondents said that they are highly satisfied on cleanliness. when the respondents were asked about canteen’s cleanliness. 14 respondents were neutral about cleanliness. Analysis From the table and the chart depicted above. 13 on the part of service and regarding price 5 respondents were neutral. price. followed by 15 respondents for hygiene. The types of facilities presented were cleanliness. 4 were highly satisfied on hygiene. 26 respondents were satisfied on cleanliness. 9 respondents are highly satisfied on price. 25. serving. hygienic.Data Collected Employees approached were asked to indicate the rating to each of the type they mostly the price at the canteen they had selected. Now. Coming to dissatisfied respondents 6 were dissatisfied on cleanliness. hygiene. 29.

5) Relation with the management Respondents Good Bad Don’t know Total 47 3 0 50 % 94 6 0 100 Management 100 90 80 70 60 50 40 30 20 10 0 94% Good 6% Bad 0% Don't know 44 Acharya’s Bangalore-B School .

6) Which type of incentive will motivate the employees Respondents Monetary Non Monetary Both Total Total 17 8 25 50 % 34 16 50 100 45 Acharya’s Bangalore-B School . 6% find it bad. From this we can clearly see that all the employees are knowing their management at HyperCity and all are happy with it only few are not satisfied with the management. So by the data we can say that management is good at HyperCity. Analysis: From the table and the chart depicted above. 94% of respondents find it good. The majority of employees were given positive response. All of them have said they are happy with the management team in HyperCity. 0 percentage of population don’t know the management.Data Collected: Employees approached were asked that how is the Relation with the management.

when the question of motivation came 34% of the respondents voted for the monetary incentive. 8 employees said they like Non Monetary incentives and at last 25 employees said they will go for both.This question was answered by 50 employees. 46 Acharya’s Bangalore-B School .motivating incentive 60 50 40 30 20 10 0 34% Monetary 16% Non monetary 50% Both Data Collected: Employees approached were asked which type of incentive do you require or what will motivate you. 17 employees voted for the monetary incentive. Analysis: From the above table and chart we came to know that. Out of 50. 16% of them have voted Non Monetary incentives and 50% of the population liked both means they want to have both the incentives monetary incentive as well as Non Monetary incentives.

47 Acharya’s Bangalore-B School .This question was answered by 50 employees.7) Any problem in working at HyperCity Respondents Yes No Total 10 40 % 20 80 problem in working 90 80 70 60 50 40 30 20 10 0 20% Yes 80% No Data Collected: Employees approached were asked any problem in working at HyperCity. The working conditions are very good.

in the survey it was seen that 20% of respondents said that they have problem working over here and 80% of the employees said that they don’t have problem working over here and they are very happy working in HyperCity and I can say that by the survey result.Analysis: From the above table and chart we came to know that. 8) Any problem with senior Respondents Yes No Total (50) 11 39 % 22 78 48 Acharya’s Bangalore-B School .

most of the employees have said that they don’t have any problem with senior. 49 Acharya’s Bangalore-B School . Analysis: From the above table and chart we came to know that the most of the employees 78% don’t have any problem with the senior.problem with senior 90 80 70 60 50 40 30 20 10 0 22% Yes 78% No Data collected: Employees were asked that is there any problem with the senior in HyperCity. according to them the senior working in HyperCity are very helpful and friendly. But 22% of the employees think that they are not friendly and they have problem with them.

9) Any welfare or general awareness programs needed? Respondents Yes No Total (50) 40 10 % 80 20 General awarness programs 90 80 70 60 50 40 30 20 10 0 80% Yes 20% No 50 Acharya’s Bangalore-B School .

And rest 20% of the population not liked the idea for a awareness program in the HyperCity.Data collected: Employees were asked that do they require any welfare or general awareness program so that they could get benefit out of it. 10) Need training Respondents Yes No Total (50) 38 12 % 76 24 51 Acharya’s Bangalore-B School . Like how to handle a person if he is injured or what are the safety measures from AIDS. Analysis: From the above table and chart we came to know that 80% of the population is ready for the program and looking forward towards it. Etc.

traning 80 70 60 50 40 30 20 10 0 76% Agree 24% Disagree Data collected: Employees were asked do they require any training to enhance their technical and working skill. they are confident about themselves and they thing that they don’t need training to enhance their skill in the HyperCity. Analysis: From the above table and chart we came to know that 76% of the population is ready for the training program and looking forward for it. Most of the employees have shown their interest in training. 52 Acharya’s Bangalore-B School . And rest 24% of the population not liked the idea of training.

11) Need a change in management Respondents Yes No Total (50) 11 39 % 22 78 Change in management 90 80 70 60 50 40 30 20 10 0 22% Yes 78% No 53 Acharya’s Bangalore-B School .

12) Do you have a health card Respondents Yes No Total (50) 25 25 % 50 50 54 Acharya’s Bangalore-B School . And rest 22% of the population doesn’t liked the management and they think that if its possible management should be changed in the HyperCity. Analysis: From the above table and chart we came to know that 78% of the population is not ready to change the management.Data collected: Employees were asked that do they think to change their management or any of the members in the management they wish to change or they don’t like.

55 Acharya’s Bangalore-B School . Analysis: From the above table and chart we came to know that 50% of the population is already having a health card. And rest 50% of the population are not have a health card.Health card 60 50 40 30 20 10 0 50% Yes 50% No Data collected: Employees were asked that do they have a health card. most of the employees are waiting from the company side that they will be making a card for them.

13) Do you have a permanent employment scheme Respondents Yes No Total (50) 29 21 % 58 42 Permanent employment scheme 70 60 50 40 30 20 10 0 58% Yes 42% No 56 Acharya’s Bangalore-B School .

Because in HyperCity there are many employee who are working since 10 years and they are wishing to be a permanent part of the HyperCity. Analysis: From the above table and chart we came to know that 58% of the population is ready for the program as they can see a good and safe future full of benefits in HyperCity. But they don’t want to make there future in it.Data collected: Employees were asked that do they have or require a permanent employment scheme. as they think retail is not for them and when I asked the question “then why you are working over here?” the answer was as they got the job with a good salary so they are working. 14) Have an over time option at workplace Respondents Yes No Total (50) 29 21 % 58 42 57 Acharya’s Bangalore-B School . And rest 42% of the population not liked the idea of permanent employment in the HyperCity.

Some of them are to handle their house hold works and few of the employees are having their own business at their homes. As many of the employees are interested of doing it. as they have many other works to do. Analysis: From the above table and chart we came to know that 58% of the population is ready for the overtime. And rest 42% of the population doesn’t like to work more in HyperCity. 58 Acharya’s Bangalore-B School . I have got this information by word of mouth which the employees are speaking informally among themselves as for the money they can do anything.Overtime 70 60 50 40 30 20 10 0 58% Yes 42% No Data collected: Employees were asked that do they want to do or have any option for overtime in HyperCity.

15) Do you own a vehicle Respondents Yes No Total (50) 11 39 % 22 78 Own a vehicle 90 80 70 60 50 40 30 20 10 0 22% Yes 78% No Data collected: Employees were asked that do they have their own vehicle 59 Acharya’s Bangalore-B School .

16) Want to have a transportation facility Respondents Need a vehicle Bus allowance None Total Total 14 21 12 50 % 28 42 24 100 60 Acharya’s Bangalore-B School .Analysis: From the above table and chart we came to know that 22% of the populations are having their own vehicle. And rest 78% of the population not has any vehicle of their own in the HyperCity.

some of them stay nearby and some of them are coming on some other employees vehicle 61 Acharya’s Bangalore-B School .Transportation facility 45 40 35 30 25 20 15 10 5 0 28% Need a vehicle 42% Bus allowance 24% None Data collected: As I was asked by the HyperCity to ask the employees that do they want to have a transportation facility like a bus pass or something like that? Analysis: From the above table and chart we came to know that 28% of the employees need a vehicle as their transportation. 42% of the employees want to have a bus pass for their transportation and the rest 24% employees don’t want anything as some of them have their own vehicle.

17) Want more incentives Respondents Once in a year Every month Don’t need Total Total 13 31 6 50 % 26 62 12 100 More incentive 70 60 50 40 30 20 10 0 26% Once in a year 62% Every month 12% Don't need 62 Acharya’s Bangalore-B School .

Analysis: From the above table and chart we came to know that 26% of the population is ready for the yearly incentive program. And the rest 12% population thinks that HyperCity is not going to give any incentives and that’s why they are not thinking about incentives also so they directly said no in the survey. 18) Need a doctor for health related issue and for family Respondents Yes No Total (50) 37 13 % 74 26 63 Acharya’s Bangalore-B School . 62% of the population which is the majority who is asking for the monthly incentive which they can use it with their monthly salary. Majority of the population have said that they need monthly incentives so that they could use it with their salary.Data collected: Employees of the HyperCity have been asked that do they need more incentives for the better living and getting motivated towards work. according to them if the HyperCity will follow this program then it could benefit the employees the most.

And rest 26% of the population not liked the idea because they are already having some hospitals cards. Analysis: From the above table and chart we came to know that 74% of the population is ready for it. 64 Acharya’s Bangalore-B School .Doctor for health related issues 80 70 60 50 40 30 20 10 0 74% Yes 26 % No Data collected: Employees were asked that do they require any doctor or any kind of medical support for them and for their family.

19) Need a leave facility? Respondents Once in a year Regularly Total 18 11 % 36 22 Happy with the present policy Total 21 50 42 100 Leave facility 45 40 35 30 25 20 15 10 5 0 36% Once in a year 22% Regularly 42% Happy with the present policy 65 Acharya’s Bangalore-B School .

what they will be doing of an annual leave as they have so much work that they can’t go for a long off. basically these are those people who just want to come on time and go on time. 66 Acharya’s Bangalore-B School . Analysis: From the above table and chart we came to know that 36% of the population is demanding for a annual leave facility so that they could enjoy their a little more as annual leave will be having a few more number of days. So I have asked them this question so that the HyperCity could know whether their employees need some holiday or not. 22% of the population thinks that they need a regular leave. these consists of those people who all are having their own business. And at last 42% is the population who thinks that they are have a very good leave policy and they don’t want anything more form the company.Data collected: Employees were asked that do need a leave facility. who just come duty only for their payment and doesn’t show any kind of interest in the progress of the company. Because HyperCity is a retail mall and due to that the employees over here don’t get off on festivals as the foot count were high on those days.

20) Level of Freedom to express your idea? Respondents High Very high Low Never Total Total 26 8 10 6 50 % 52 16 20 12 100 Freedom to express 30 25 20 15 10 5 0 High Very high Low Never 67 Acharya’s Bangalore-B School .

Analysis: From the above table and chart we came to know that HyperCity follows an open door policy. 68 Acharya’s Bangalore-B School . And it is shown in the survey as well. where anyone is is free to express their view to anybody.Data collected: When employees were asked about their freedom to express ideas. 52% of the respondents find that they are highly free to express themselves. most of the employees have given a positive response. 16% says that freedom of expression is very high in the organisation. 20% feel that little bit more freedom is essential and 12% find it very difficult to express themselves at HyperCity.

Chapter 5 Finding Suggestion and Conclusion 69 Acharya’s Bangalore-B School .

Most of the employees don’t have their own vehicle they have to rely either in bus or on their co-workers vehicle. Almost every employee is happy with the management in the HYPERCITY. It is found that majority of the employees want to the overtime. It is found that 58% of the employees want to get permanent in HYPERCITY. It is found that 50% employees don’t have a health card in HYPERCITY. 11. 5. Monetary and nonmonetary according to the survey. 70 Acharya’s Bangalore-B School . Employees at HYPERCITY need Training to enhance their skills for future development. It is found that half of the employees want both the incentive i.FINDINGS 1. It is found that HYPERCITY is having a fairly good amount of young talent. 14. 15. It is found that half of the employees are satisfied with canteen facilities. 7. 3. they don’t have any problem. 10. 8. It is found that the most of the employees having minimum experience of 0-5 years. It is found that HYPERCITY employees are having good relation with the senior. 13. 4. 2.e. It is found that HYPERCITY has good working environment. It is found that the employee likes their management very much and they will not like any changes in it. 6. If HYPERCITY will provide a general awareness program majority of the employee will accept it. and all are very friendly and helpful. 9. It is found that all most all of the employees are satisfied with the facilities which they are getting at HYPERCITY. 12.

It is found that HYPERCITY is having a good policy of freedom. to express the ideas of the employees towards the organizational growth. It was really amazing that when I have asked the employees about the leave facility they said that they are happy with what the HYPERCITY is giving. 18.16. It is found that a doctor is needed for the employees and their family so that they could get at least a good treatment which they can’t get from government and municipality hospitals. 20. As most of the employees don’t have their own vehicle so they are ready to accept the bus pass by the HYPERCIT and some of the employees who has their own vehicle don’t need pass instead of that they request HYPERCITY to give them something else or a leave benefit. very few of the employees want regularly or annual leave. 71 Acharya’s Bangalore-B School . 19. It is found that the employees need more and more incentive as most of them are from a very low background and need more money to clear their debt and make their children’s life better. 17.

HYPERCITY must give some kind of a allowance or BMTC bus pass to the employees who don’t have their own vehicle and the employees who are coming from far away for work in HYPERCITY. 9. 8. HYPERCITY should redefine its incentive scheme (i. The HYPERCITY should launch a permanent employment scheme program. 72 Acharya’s Bangalore-B School . 2. HYPERCITY should allow the employee to found a union.SUGGESTIONS 1. 5. 7. HYPERCITY should give overtime option to its employees for more earning. HYPERCITY should start giving training to their good employees who are willing to take it. HYPERCITY should provide a health card to all of its employees. monetary and non monetary). 6. 4. HYPERCITY should start general awareness program. HYPERCITY should focus more on hygiene at canteen and toilets. 10. 3. HYPERCITY should give a leave facility at least annually for the employees who have came to work from different state and region so that they could go and have some leisure time with their friends and family once in a year.e. 11. HYPERCITY should motivate their employees more so that the organisation can take steps to success.

Employees are most important asset of the organization, so they need to be properly dealt and there is absolute need of their welfare. And the employee welfare should be given more importance in the organization if the company wants it’s sustain for longer time. It was found that at HYPERCITY workers are satisfied with the welfare facility given by the company. The study shows that employees are aware of welfare facility provided by the company. Finally all employees agreed that they would be satisfied if more adequate and unique welfare measures are provided. It is true that if adequate welfare measures are provided by the company, it would boost the morale of the employees making them more effective & efficient in their performance at work place. In current scenario industries provide more non statutory measure which would make workers to be happy and leads to motivation to work. This motivation of employees helps them to be more productive which results in good returns of the company.

73 Acharya’s Bangalore-B School

Date: ………………

1) Name:………………………………… 2) Age Group: a)18-25 3) Experience : a) 0-5yrs b) 5-10 Yrs c) 10-20 Yrs d) Above 20 Yrs b) 26-35 c) 36-45 d) 46 and above

4) Income: …………………………………

5) Expenditure: …………………………………

6) Are you happy with the facilities which you are getting? a) Yes b) no

7) Do you feel that the organization provides canteen facilities with quality of food? Canteen facility: Specify the level of satisfaction Highly Satisfied Satisfied Cleanliness Hygienic Serving Price Neutral Dissatisfied

74 Acharya’s Bangalore-B School

8) Relation with the management? a) Good b) Bad c) Don’t know anyone.

9) Which type of incentive do you require or what will motivate you? a) Monetary b) Non Monetary c) Both

10) Do you have any problem working over here? a) Yes b) no

11) Do you have any problem with senior? a) Yes b) no

12) Do you want any welfare or general awareness programs? a) Yes 13) Need training? a) Yes b) no b) no

14) Do you need a change in management? a) Yes 15) Do you have health card? a) Yes b) no b) no

16) Do you have a permanent employment scheme? a) Yes b) no

17) Do you have an over time option at workplace? a) Yes 18) Do you own a vehicle? a) Yes I have b) No I don’t b) no

19) Do you want to have a transportation facility? a) Need a vehicle b) Bus allowance 75 Acharya’s Bangalore-B School c) None

……………………………………… 76 Acharya’s Bangalore-B School .20) Do you want more incentives? a) Once in a year b) Every month c) Don’t need 21) Do you need a doctor for health related issue and for family? a) Yes 22) Do you want a leave facility? a) Once in a year b) Regularly c) Happy with the present policy b) no 23) Level of freedom to express your ideas? a) High b) Very high c) Low d) Moderate 23) Any other issue? ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… …………………………………………………………….

BIBLIOGRAPHY 77 Acharya’s Bangalore-B School .

Aswathappa. Human Resource and Personnel Management by TATA McGraw HILL Publications. 2.com  www.  Report of HYPERCITY. 3.wikipedia.hypercities.  HYPERCITY Journals. Company document.ask.BIBLIOGRAPHY 1. WEBSITES  www. Business Research Methods by TATA McGraw HILL.com  www.com – (HYPERCITY website) 78 Acharya’s Bangalore-B School . Production & Operations Management by Himalaya Publishing House. K. Aswathappa & K. Donald R Cooper & Pamela S Schindler. Publications.hypercityindia. Sridhar Bhatt. Books K.com  www.

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