Employees- Backbone of TQM. Improves the quality and productivity.

Aspects Of Employee Involvement

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 Promotes Job Satisfaction.  Promotes Interpersonal Cooperation.EMPLOYEE MOTIVATION Scott Defines “ Motivation is a process of stimulating people to accomplish desired goals. . Importance of Motivation  Improves Employee Involvement.

Adequate Wage 2.Using abilities to the full.Theories of Motivation Maslow’s hierarchy of five needs.Job security 3. Safety .Recognition . physiological needs .Promotion. Thank you 5. 1. Social needs . Esteem needs . Self Actualization Needs . Colleagues 4. .

 Hygiene factors or Dissatisfiers.  Motivation factors or satisfiers.Hygiene Theory There are 2 factors. .HERZBERG’S TWO FACTOR THEORY Also known as Motivation.

Motivation Factors Hygiene Factors Achievement  Recognition  Responsibility  Working conditions  Pay and security  Company policy  .

Satisfies at the time of presence but absence don’t cause dissatisfaction.Hygiene factors   Necessary to maintain reasonable level of satisfaction. Don’t provide satisfaction but the absence will dissatisfy. Motivation factors  .


.EMPLOYEE EMPOWEREMENT Empower.ability/ authority Operation definition of empowerment Empowerment is an environment in which people have the ability. the confidence & the commitment to take the responsibility & ownership to improve the process & initiate the necessary steps to satisfy customer requirements within well defined boundaries in order to achieve organizational values and goals.

Treat them with dignity and respect. Provide them with feedback.Principles for Empowering Employees Tell people what their responsibilities are? Give them the authority. .s Give them knowledge and information. Trust them.

CHARACTERISTICS OF EMPOWERED EMPLOYEES They feel responsible for their own task. They are challenged and encouraged. They find new goals and change challenges. They balance their own goals with the organization. . They monitor and improve their work continuously.


TEAMWORK . BENEFITS OF TEAMWORK • Improved solutions to quality problems.Cumulative actions of the team during the achievement of goal. • improved communication. .Group of people working together to perform common achievement / goal. • improved integration.TEAMS AND TEAMWORK TEAM .

TYPES OF TEAM Process improvement Team.solving complex problems.Improvement of process. execute &direct.  Natural work Team.  Self Directed/ self managed Team.plan.  Cross functional Team.normal routine work.  .

Team charter. Clear Objectives.basic rules. . Training.person from qty council.shouldn’t exceed 10 members.members are well trained.Characteristics of successful Teams        Sponsor.Stated clearly.document/ person indicating mission Team composition.periodic status report. Ground rules. Accountability.

Open communication.leader who leads.efficient methods. Resources.        Well defined decision procedures.everyone should talk. Appropriate leadership. . Effective problem solving.tools.single unit not in subgroups. Trust – management trust on team. Balanced participation Cohesiveness.

Barriers To Team Process ۩ Insufficient training ۩ Lack of management support ۩ Lack of planning ۩ Project scope too large ۩ No clear measures of success .


Recognition is a process whereby management shows acknowledgement. psychological in nature. Reward is a tangible one. such as increased salaries. . The acknowledgement may be financial. gain sharing etc. Recognition is a form of employee positive motivation.

 Stimulate creative efforts. appraisals Extrinsic rewards.  Create satisfied workplace.pay / compensation issues . Types of rewards Intrinsic rewards.Non monetary.NEED FOR RECOGNITION  Improve employees moral.

Performance Appraisal .

 .  To determine training and development needs.Performance appraisal is a systematic and objective assessment or evaluation of performance and contribution of an individual. Need for performance appraisal To identify employees for salary revision. promotion etc.  To validate the selection procedures.  To motivate employees.

6.PROCESS OF PERFORMANCE APPRAISAL 1.Establish performance standards. 5. take correction actions.Discuss the appraisal with employees. 3.Compare with standards. If necessary .Measure actual performance. 2.Communicate performance. 4. .

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