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Shell Scanner Computer not working New Arrival Employee for Hand Punching Hand punch problem of employee no.3030 Punching machine for 2587 Hand punching Scaninging computer speed` my network no work my network no work printer is not working English Classroom items 2483 Reactivation Of Punching EMERSION On Line System related Pl3 shell scanner Internet to Mr.Ahmad-EMP:3084 Camp Accommodation Telephone Line New Arrival Employee for Hand Punching my id not working on hand punch machine adding overtime problem Installing MS Project & Visio Hand punch problem of employee no.2910 Hand punch problem of employee no.3031 USB Mouse Faulty hand punch problem Hand Punch could not able to hand punch Computer setting need to reset as per engish farmat JDE- Training OHR- Accessabilty Hand punch not accepted. JD System PL3 PC Scanner new employee

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New Arrival Employee for Hand Punching Need to give the connection to other room Need to give the connection to other room Activation of Punch Printer not working RESETING Mr. Turki Almutaliq Password Empl. NO. 3025 Windows License page interface internet and e-mail not working Problem in Punching in and out at the Electrical Building Emp. No. 3059 internet not working New Arrival Employee for Hand Punching printer Please install ABB knowledge manager in my computer OHR SYSTEM needs to install "VirtualExpander_v26.exe" assistance on computer settings and connections net not working weak response MY INTERNRT NOT WORKING internet connection Internet not work Computer not working pc not working JDE SYSTEM ERROR printer not working HAND PUNCH REQUIRE Urgent required jde not working telephone transfered to another area PL-3 SILO 2 Telephone

5473 Punching Machine Not Working - Technical Building 5474 Internet not working 5475 OLCM for PL-1 and PL-2 is dead 5476 Connection of Ahmad Kalashi PC D-TEC GDP QCCO.COM to Printer Hp lasr jet 4250 PCL6 5477 5478 5479 No printer shared with my computer 5480 5481 5482 5483 5484 5485 5486 5487 5488 5489 5490 5491 5492 5493 5494 5495 5496 5497 5498 5499 5500 5501 5502 5503 5504 5505 5506 5507 5508 5509 5510 5511 5512 5513 5514 5515 Need to remove hand punch machine and install to other place Hard Disk full. Network problems The net cable is disconnected OLCM for PL-1 and Pl-2 is dead. Internet Connection/Outlook/Telephone Connection of Engr. Ragudo (D-tech-Nragudo) Telephone problem brentar colae change monetor PL3 KILN SCANNER NOT WORKING Need to extend the tELEPHONE cable from tv ROOM TO bED ROOM.--Reg Need to extend the tELEPHONE cable from tv ROOM TO bED ROOM.--Reg can not login EMERSON on line Computer very slow operation Cannot login Internet Connection/Outlook/Telephone Connection of Mr. Prasad (D-tech-pssprasad) kindly ripair ex.3520 in family house B-373 in new camp unable to open any file. restoration of computer function for Engr. Ayman. Hard disk capacity +

FEB

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for Engr. Abdulaziz Almohaimeed, # 3116 Can not open adobe file CIC Q1 Dispatch Computer Not Working OHR RESETING MY JDE PASSWORD mails not updating in INBOX Could not receive any e-mails since wednesday repair talephone ex. Password Can not open adobe file Awwad Problem in PC configuration PROBLEM IN MOUSE EX NO 3520 HOUSE NO-B-373. AND HOUSE NO B7C TELIPHONE REPAIR TALIPHONE HOUSE NO B7-C Computer logon problem

5534 Computer and Telephone 5535 Description2 correction -SP5C25010019 5536 COMPUTER IS DELAY WHILE OPERATION 5537 5538 5539 5540 5541 5542 5543 5544 5545 5546 5547 5548 5549 5550 5551 5552 5553 5554 5555 5556 5557 5558 5559 5560 5561 Installing of OHR system

Need to upgrade my CPU --rEG *********Computer speed issue******** INternet Not working Can not write in attachments Qccfs access is required Please install SKF & Emersion on line & Knowledge manager QCCfs & Attachements in JDE not working epson ABB knowledge manager not working JDE attachements are not visible SKF, EMERSON & sony camera not working after changing my PC 3512 PHONE NOT WORKING I can not send email from computer D-TEC-DCHANDRA Ext.#3512 House # 372-B (Family House) Phone has dead/not working Problame in the printer. USB port is not reconizing flash memory/Sony camera Hand punch is not recognising Computer working dead slow Internet Cable Connection of Sattam Al-Harbi (D-Tech-Salharbi) Correct the Name in the Address List

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JDE attachement problem. Intercom in my Room at CAMP is not working EMERSON online system vibration readings display not proper QCCFS network common folder of EPM Anti Visor aut of date Computer speed very slow NEW EMPLOYEE Provide Adress Book on my Id. New Arrival Employee Hand Punching New Arrival Employee Hand Punching Net work - shared folders MAKE PUNCH IN ELECTRICAL BUILDING Install sound card to my pc JDE attachment contents are not displayed Local Telephone access to my room telephone no.2431 Internet is Not working. TOO MUCH TIME TO OPEN INTERNET OR QCC SUPPORT--rEG TV remote not working in Room No.B 4 F 35 The sending by E-mail. HP P2015n Internet Internet Hard disk capacity newly joined After Up grading of computer system Printer not working Hand Punch allow in Store Area Machine Can not login EMERSON online system IN - OUT HAND PUNCHING email for refarctory supervisor

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Can not Open Computer - Password Forgotten ov & brcod Internet timing ********OLCM For PL-1 and PL-2******* Installation of Auto cad software 3071 Printing any document Computer Shortcoming JDE-VAS 51 Printer not working New Arrival Employee for Hand Punching Canteen prenter & CD Room delay in e-mail receiving computer performance JDE Work order attachment and store stock item attachment not opening my compoter not wokning good internet I dont have internet Internet not working since 6 hours RE-DIRECTION OF ALL E-MAILS TO MR. SHUJA 965 JDE ACCESS FOR 2 SUPPLY STAFF (LOCAL PURCHASERS). internet is not coming MOVE MY COMPUTER Change the telephone name pdf inter net nat working inter net nat working Installing Office 2007 ISO Internal Audit Share Folder

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Computer Hanging internet not working the internet not working please arrange for the access to jde for new refractory supervisor Please arrange OHR system for the new refractory supervisor Computer not working PDF file Install PDF Internet access for Store keepers Outlook Record recovery TELIPHONE RIPAIR Issuance Report is not running JDE submting OQ Error My email had archiving problem & need to change from Arabic to English ISO Internal Audit Share Folder Printer is not working email connection problem OUTLOOK not working upgraded computer PROBLEM WITH SHORTCUT Could not open document from NET--Reg test Internet is not working installation of anti virus PC Office Printe Message exceed the user allocated space New Arrival Employee for Hand Punching Fax Machine comuters not open MS Office 2010 Arabic Version required in Training Centre PCs CONNECT THE INTERNET system pass word change

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e-mail increase (no. of Recipient and text volume) Replace my existing telephone with IP telephone Internet not working Access to generate non-stock service request. Email Security Alert Installation of MS Visio Regardind arrangment of a computer for safety engineer Need hand puch at emp building Adobe acrobate up-date IN JDE ATTACHMENT IS UNABLE TO OPEN Please enhance email receiving capacity from 2MB to 6MB Please install ACAD in my computer printer needs maintenance I need the password to open ELECTRICAL SUPERINDENT JDE--rEG PP Supt. Computer PL-1 Raw mill and kiln area OLCM. Printer doesn't work proberly. Unable to open attachment OHR not working. Smart Screen in Training Center not working ( format PC in CIC plant JD Enterpriseone Need hand puch at Technical Building of Employee no. 3030 Badar Rasheedi Some Problem In JD System unable to give print Home telephone is not working not able to view attachment in jd edwards JDE Windows activation Windows activation MY MAIL IS NOT WORKING

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computer shutting down Ahmed Khalshi-EMP No: 3084 Network & telephone Windows activation message windows activation ( Not able to write in attachments Need to install anti virus Need to provide hand punching at CCR bulding JDE attachments not visible after New hard disc installation Please install SKF on line and EMERSON on line system as hard disc is replaced Please install OHR system as my computer hard disc is replaced by IT As my computer hard disc is replaced, please re-install microsoft outlook and my all old emails Please install KMS ABB knowledge manager as my computer hard disc is replaced Please install AutoCAD in my computer as my computer hard disc is replaced SERIOUS ISSUE- Information shared by UNKNOWN sources Mouse not available with the new system. Window activation The copy of Windows is not genuine windows activation Please install FOXIT READER 3 in my computer The screen black JDE attachment are not visible. Microsoft outlook address book can not find and Security alret message display all times Please install printer KMS & Qccfs folder access Daily Issuance Report not Print SKF On line system not opening Old virus defenition QCCFs folder can not find in my computer computer message Computer message 1 !!!! printer not work Computer not getting log In ARABICE LETAR

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telephone not working. Jde attachment not open OHR not opening VAS Dispatch system 9 hand finger punching Installl OHR and make access Adding printer JDE PROGRAM IS NOT OPEN Window Activation Sent e-mails not recieved Transfer of Punching facility from Technical Building to Electrical Maintenanace--Reg Printer problem system not working jde supply I need the program running the following formulas mb4 / 3gp Can not log-in Internet and Phone connection QCCFs folder can not find in my computer D-QTY-LABSHIFT .QCCO.COM Computer Office Telephone Problem Computers Problems JDE EnterpriseOne " OLCM For PL-1 and PL-2 is down. COULDN'T ACCESS THE JED SUPPLY

5840 5841 Computer message 5842 5843 5844 5845 To add PDF Office 2010 TOP URGENT Windows activation

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NOT WORKNING DOOD Extension for House No. 226 internet not working making OP Please install the programs computer of Engr. Ayman is not working Request for additional Hard Disk Previous files missing after upgrading Update required for MS Office 2010 add another printer reqest for pdf maker program i need JDE passward MY COMPUTER IS VERY HEAVY No telephone or telephone connection in the classroom could not able to punch P.O free of charge Computer is not booting Hand punch not accepted. STC line connection to my villa no218 32601101 computer is very slow Office activation 06-3160124 printer not work maous not work Hand punch problem. hand punch *******OLCM for PL-1 and PL-2 is down*******

5889 Item master attach not open 5890 5891 5892 5893 OHR SYSTEM arrangement in my system arrangement of internet New telephone line Computer require

April

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Activate Windows Activate windows for Jzaman E-mail prplem an interrupting computer message recieved repeatedly attachment not opening internet not working compuater New Arrival Employee for Hand Punching microsoft exchang INTERNET FACILITY autocad Dictionary Internet not Working) Computer Anti Virus 0027 jde Internet connected Printer installment Adobe Acrobat computer hanging during opening refractory drawings ALLOCATION OPTION PROVIDE OHR pos E-mail not working no in/out for #3098 Telephone *******OLCM for PL-1,2 and PL-3 is down******* *********Printer problem******** Transfer telephone no 2382 to supervisor new office ext. 2539 non functioning COUNTER FOR INTERNET USAGE Hand punching machine in Technical Building Regarding MECHANICAL EMPLOYEE PUNCHING PROBLEM printer not working CCR

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Repair of phone extension in Camp villa # 211 Hand Punching problem req for user name&password OHR SYSTEM 3160000 OHR CD ROOM FOR MY COMPUTER Not able to attached file in work order HAND PUNCH PROPLEM. 1.2 1.2 IMMEDIATE TERMINATION OF PROCUREMENT TRANSACTION Microsoft warning Install Office 2010 arabic interface HAND PUNCH PROPLEM. punching problem knowledge manager computer Ambient Air Quality Rooms unlimited internet connection ABB knowledge manager computer Need hand puch at Technical Building emp. no 3103 Need hand puch at Technical Building to be corrected problem of dispatch slip # 0089247 Need to cancel the OHR Entry permit---Reg Hand Punch Not Accepting / Hand Punch Hand punch Hand punch problem. Provision of JDE Not working P.O. Printing connection JDE Need to provide Hand punch facility for Emp no: 3067 at CCR Building also--Reg

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i need someone to help me instual a printer ripaer phone ex- 3408 Need hand puch at Technical Building emp. no. 3134 (Naif Rasheedi) COULD'T OPEN A PDF FILE SENT VIA E-MAIL Malfunctioned Scanner of the Photocopier Machine Foxit reader problem Clock entries kindly repair phone ex. no -3307 Arabic Language in MS office INSTALLATION OF THE VISIO APPLICATION AT PROCURMENT MANAGER Attendance Hand Punch My compoter not wokning good

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transfer data & email's messages Adobe- content Updating of PUNCH IN & PUNCH OUT for EMP NO: 3067---rEG Need of OHR facility for Mr.RAMESH SOUNDARRRAJAN EMP NO: 3055 --reG the phone set not working OHR Vacation not response KMS- not able to open from my PC Hand Punch not working Physical lab Telephone Commisioning of Xerox copying machine malfunction of phone ext kindly repair phone ex. no -3408 releted turkish tv chenal test some TV chenal is not coming in house no B-372 AND also GUEST HOUSE B375 HAND PUNCH PROBLEM 3077& 3072

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Physical Lab Telephone Computer upgrade (software & hardware) network cable. The phone set not working PC upgrade Warning message Optimize my Computer System for better Performance Reactivation of Hand Punch D-QTY-LABSHIFT Computer repair ex.2634 My Computer (D-QTY-MMOHAMMAD.QCCO.COM) ABB knowledge manager computer emp 3098 sign in/out problem The HRM Office Printer printer not work Videos viewing not working in the PC of Plant Manager Videos viewing not working in the PC of Plant Manager Videos viewing not working in the PC of Plant Manager 5102 5102 Technical Building Time Clock not working Need to provide new network connection for new PC Email Problems I have some problame in my printer. still the email not going to out side 2381 & 2344 HAND PUNCH PROPLEM. urgent please TCP/IP printer is not printing. Hand Fnger Punching New Arrival Employee Hand Punching Hand punch not working 9

6083 JDE not getting OPEN

May

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2238 PLANT TELEPHONE NOT WORKNING PDF files upgrade memory from 504MB to 2GB PHOTO COPY MACHINE NOT WORKING [#6044]: Optimize my Computer System for better Performance printer not work printer not work Printer 3160000 CD ROOM NOT WORKING Office printer printer not work 5132 ABB knowledge manager computer Internet facility Interuption of work internet for outside mails, not working 3307 Need for sound card Telephone problem 3160000 Printer is not working HR Department ABB knowledge manager computer 2238 Sign In Error: User sign in has been disabled. Please contact the System Administrator. 2005 daily location not open Punching machine Computre need replacement Need to have excess to OHR Need access to share folders After power failure hand punch problem 2593 ,2746

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3160000 non functioning ph. extensions The phone set is not working need hand punch at electrical building for 3164 need hand punch at electrical building for 3165 two problems with my computer Can not open project file OLCM problem for PL-1 and PL-3 Offline PC keyboard problem in Reliability Engineering user sign in has disabled Forgot JDE password test JDE not opened test test test computer problems test test JDE PASSWORD email problem test testing Computer D-QTY-Soman Problem My jde password not working Internet connection & telephone line. New Arrival Employee Hand Punching New Arrival Employee Hand Punching New Arrival Employee Hand Punching Telephone 2522 JDE not getting OPEN G.Nagaraju Sarma, hand punch machine not accepting Need report for all the Reclassifications transactions Need reprt to have an access to view materials requested in work orders. JDE - NOT OPINING jed password OHR system problem password Problem Problem with adobe acrobat/reader JDE - Maintenance PC not able to write in ARABIC language JDE can not open CPU Power on button is not working

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To create bunch for new worker Not accepting new password New Arrival Employee for Hand Punching OHR JDE - Maintenance Phone and internet connection 11381 48311 Need of Internet for 24 hrs for computer D-PLC-PBARU only for tomarrow--Reg Can not logon Mr. Ramachandra computer in technical building printer not working Security Shield in computer printer not working software installation request Attendance Machine did not record my attendance. PL3 PC Scanner PC Hand punch not accepted Denial of system access Window Password forget my computer Hand Punch Problem at Electrical Building BROWSING SPEED Problame in the printer Printer. Claiming of not recording the Hand Punch--Reg Website Error Message on net wesite Hand punch activation at packing plant machine JDE Work order attachment and store stock item attachment not Showing Open the line 9 for Buraydah

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JDE logging problem JDE SIGN IN Mobile not working Hand Punch 123 Add Report Logging problem Emp.# 2142 -Hand Punch not working JDE Signin Connection password not corect Attachment problem JDE ERROR OLCM problem for PL-1 and PL-2 Computer problem Telephone facility at my camp room No. B4 F35 with telephone no.2431 printer not work Our Department Xerox machine is printing black--Reg Telephone 2376 not working My JDE ID by name of mustaq not opening /forget password/ or System problem PUNCHING MACHINE IS NOT WORKING PROPURLY Hand punch problem of employee no.3090 PDF converter To add cement mill & cement silos levels OHR NOT WORKING computer New Arrival Employee for Hand Punching New Arrival Employee Hand Punching hand punch Computer is slow Transfer my PC Share my computer to soman printer To add a printer to our network OLCM for PL-1 is down.

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OHR & Daily Alocation .forgot my JDE passward No Computer Slow 2082 4822 5832 6691 1462 3842 7092 0172 3082 9982 2842 ************PL-1 and PL-2 OLCM is dead my internet not working 1602 Bunching machine not record for employee google earth Shared Folders - Environment incorrect password incorrect password 0562 need hand punch at ccr building emp no 8862 need hand punch at ccr building emp no 0303 need hand punch at ccr building emp no 184 need hand punch at ccr building emp no 1103 need hand punch at ccr building emp no Hand punch not working 3113 need hand punch at Electrical building JDE not working QCCFS/ maintenance 9413 need hand punch at Electrical building OLCM is down for PL-1 area .Monitor not working .INTERNET CONNECTION

June

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some security shield warning message is comming continue. Hand punch problem new employee JDE Printer not working Printer not working Maintenance printer not work Punch In & Out Problem at the technical Building JDE Access Drive C is FAT (Computer Very Slow) hand punch CCR telephone 2337 TELEPHONE OUTSIDE LINE Computer Anti Virus problem in connection PL-3 Bulk Station Telephone Cable cut Connect to Printer Problame in the PDF internet one hour connection link my laptop to main printer link my laptop to main printer Crusher-01 Control room Telephone out of order(2376) ABB knowledge manager computer Ambient Air Quality Rooms - not resolved Local telephone call facility is not working in my office telephone with ext:1231 Installation of software's Window Activation Heavy load printer outside GM office not working Hand Punching Scaninging 1

6367 arabic language 6368 Ticket ID: 6364 Follow up request for the printer not working 6369 6370 6371 6372 6373 Please provide email ID and internet facility for one hour and new profile to new draftsman hand punch problem Computer Connection in HR Department Need hand punch copy paste of employee no. 3015

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Not register for punch in/out SHARED FILES ACCESS DENIED Internet stopped working OHR SYSTEM NOT WORKING INMY COMPUTER Mr.Ibrahim Sultan's telephone not working Activate Hand Punch MS projects New Arrival Employee Hand Punching New Arrival Employee Hand Punching New Arrival Employee Hand Punching PUNSHING NEW EMP network and telephone kindly repair ex no-3524 Computer keyboard out of order Internet service Camp cable channel Microsoft Outlook Printing E-MAIL PROBLEMS AND OTHERS. 10530 New Arrival Employee Hand Punching Remove Restore my active desktop. antivirus protection disabled Unable to send E-mail unable to open XML file New Arrival Employee Hand Punching tv chanel is not coming adjust the time hand punching problem. Employee no 3126 & 3140 hand punch problem JDEPY JDE PY Outlook Translation to Arabic PASS WORD ,CONECTION TO JDE Need hand punch copy paste of employee no. 3113 Quarry Suptndnt office Printer out of order many employees are facing punching problem in mobile workshop Computer Anti Virus JDE Unaccepted My Password Interchanging of Computer & Telephone Extensions.

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Pl3 shell scanner internet not working Mills and silos level from production manager password 03 telephones out of order JDE Unaccepted My Password Showing Double Supplier in the Enter Quote Response : kms ACCESS STC no. problem with Internet connection New Arrival Employee Hand Punching Computer Problems. ABB knowledge manager computer electrical maintenance building punching machine. 1 New Arrival Employee Hand Punching Enter Quote Response New employee hand punching The message Tone 0124346 TO CORRECT THE CROSS WEIGHT OF TRANS.NO 125726 DATED 20.06.2011 Internet Problem difference Between vas and jde in 18/06/2011 Computers Problems. To add one houer internit Email Problem *********OLCM for PL-2 is down********* System is not working install outlook Item yearly Consumption & Stock Status report to be coverted in to excel sheet New Arrival Employee Hand Punching To add Punch for new employee Employee 3190 punch transfer fromm CCR to PP.CONTROL ROOM Hand punch computer is too much slow E-MAIL PROBLEMS . Opening of email account 2284

july

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Upgradation of PC 3160000 Computer delay to open any files 2312 Phone problem My telephone with ext.no.1231 not functioning since yesterday Online Printer 3160000 hand punch not work fore 2489 and 2938 Installation of Google Earth . Follow up for the Help Desk Ticket ID#6475 PDF test E-Mail Problem Need to connect Internet to GAMMA METRICS for REMOTE Check-up--Reg kindly chek computer in camp office No connection scanner pl3 Adobe PDF PL-1 and PL-2 OLCM is down Printer/copier OHR connect to 2nd printer my email ( mohameed alsouli ) Computer problems Request to stop the outside e-mail and internet facility to Mr.Henry My mails are going outside--Reg nEED TO HAVE ACCESS TO VIEW THE DOCUMENTS FROM INTERNET--rEG Sound Archive network problem Internet access timing access JD Manager JDE Maintenance System Not Open

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hand punch problem MS visio Punching machine for 2603 Hand Punch problem SHAERING FILE Shifting of computer system and networking for Recuitment Section STC telephone line out of service G.Nagaraju Sarma, hand punch machine not accepting OHR not working ohr not w orking Abdul Rouf Computer to be given to New Join Employee pl. Intrent not working Transfer my PC to new location JED mobile workshop one person hand punching problem ABB Knowledge Manager re-installation of scanner ( Residence telephone line is out of order internet not working accident leave New Arrival Employee Hand Punching New Arrival Employee Hand Punching Mr. Surjit Prasad Paul , Email and EPABAX Mr.Tamiz Pc to be connected. E-mail not working Hand punch problem of employee no.2996 Mr.Surjit Prasad Paul 886 internet is not working 3133

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Hand punch problem of employee no.2729 & 3015 The mobile camera for kiln PL3 PC name 2265 internt Internet Facility & Knowledge Manager Install Google Earth Engr. Maher already talked with IT for consent Hand punch problem of employee no.2620 Printer Not Connected OHR 10002 Need printer for ABB Soft ware OHR not working OHR IS NOT WORKING brcod Update the antivirus *********OLCM PL-1 and PL-2 connectivity problem******* 2999 ohr my e-mail not working. OHR is not working 3027 OHR ohr not working OHR Sharing folder ( Service Request Status) hand punch CPU PROBLEM SKF on not connecting to CM server Hand punch not acceoting Computer problem log in problem OHR FILE Many employees are facing punching problem OHR not working 3195 )2999( OHR system not working Hand punch Hand punch machine OHR not opened

6615 6616 6617 6618 6619 6620 6621 6622 6623 6624 6625 6626 6627 6628 6629 6630 6631 6632 6633 6634 6635 6636 6637 6638 6639 6640 6641 6642 6643 6644 6645 6646 6647 6648 6649 6650 6651 6652 6653 6654 6655 6656 6657 6658 6659 6660 6661 6662

inter net for some guest The Internet isn't Work inter net To be activated punch IN / OUT THE OHR FILE NOT OPEN Quarry employees hand punch system is out of order Sharing file cannot open Archive ( Zip ) Window Activation notification Appear on the screen OHR & QCC SUPPORT PROGRAME PROBLEM SKF not getting connected OHR System is not working Password scanning is not working in the new multifunction photo copy mation JDE Main Very slowly process throw the supply module internet explorer 5132 OHR is not working Telephone is out of order OHR is not working plese intar now hand punsh no 363 OHR is not working Emp. No. 2184Need hand puch is not workijng some employees facing hand punch problem OHR not opening New Arrival Employee for Hand Punching OLCM for PL-1 and PL-2 is not connecting to database. EMP Printer is not working Email problems secaner password password JDE Login Failure hp power supply to the computer

Aug

6663 6664 6665 6666 6667 6668 6669 6670 6671 6672 6674 6675 6676 6677 6678 6679 6680 6681 6682 6683 6684 6685 6686 6687 6688 6689 6690 6691 6692 6693 6694 6695 6696 6697 6698 6699 6700 6701 6702 6703 6704 6705 6706 6707 6708 6709 6710 6711

Can not open JDE Link file format problem OHR out of order extention need to repair Telephone System Match Voucher to Open Receipt - Supplier Ledger Inquiry arab printer installation Accounts Payable My computer not on/ start emails to out side ( tv Computer Very Slow Priner ripair ex. no 2624 OHR OHR OHR File Not Updated EMPTY WEIGHT CORRECTION hand punch machin is not accepting punch Enrollment of employee no. 3183 Jason Donton Samson to Yard OHR Account OHR System Shell Scanner Overtime Hand punch regarding our Employees--Reg OHR not opening My OHR not opening from my computer--Reg Overtime internet not working

6712 6713 6714 6715 6716 6717 6718 6719 6720 6721 6722 6723 6724 6725 6726 6727 6728 6729 6730 6731 6732 6733 6734 6735 6736 6737 6738 6739 6740 6741 6742 6743 6744 6745 6746 6747 6748 6749 6750 6751 6752 6753 6754 6755 6756 6757 6758 6759

Moving my PC THE PROCUREMENT MANAGER ( ***********OLCPM for PL-1 and PL-2********** Connect to Printer HP Laserjet 4250n HAND PUNSH FORGET MY JD PASSWORD Need display monitor for Blaster computer Access to some important audio & vedio Articles. email not working Comparative Statement Difficuties JDE Access on PY & PD (87 & 85) Environments My mails are going outside--Reg PC INSTALLATION Anti virus up dating is required Update JDE SYSTEM I need the email of sarma for my job Knowledge manager not getting open PUNSHING 10684 JDE Slow PC 11291 Enrollment of Emp. No. 2154 Elyas Nebrida at Electrical Building Hand Punch OHR System not open HR Problem OHR 2241 New computer for 2012 budgetary quotation Network Printer Connection for Supply Chief''s Printer. E-mail not leaves the out box Printing Report PRINTER CONNECTION

6760 6761 6762 6763 6764 6765

USB Office 2010 installation ohr not w orking Not able to open JDE Email Problem

6766 Employee no.2579 hand punch problem 6767 printer 6768 6769 Unclear copy Enrollment in Hand Scan Machine at the Technical Building Employee no.1880 Baltazar 6770 Salvacion 6771 need hand punch copy of emp. no. 3015 , 2933 & 3113 6772 6773 UNABLE TO ACCESS THE JED 6774 Need to open JDE of Electrical superindentent --Reg 6775 to be corrected problem of order# 11293 6776 Work order problem 6777 problem in ohr 6778 Acrobat reader 6779 autocad files not opening 6780 6781 JDE close work order 6782 **********OLCM For PL-1********** 6783 many new files in autocad not opening, can not work 6784 ( 6785 Need to Install SKF & Emerson On line 6786 The phone set is not working 6787 6788 6789 6790 6791 6792 6793 6794 6795 6796 6797 6798 6799 6800 6801 6802 6803 6804 *********PL-2 OLCM is not updating********** New Arrival Employee for Hand Punching JD Password problem knowledge manager Need E-mail account of Obaid Shamari OHR is not opening OP Printer Telephone facility at Family villa no. 366 we can't enter over time

6805 6806 PL3 KILN SHELL SCANNER 6807 6808 6809 6810 6811 6812 6813 6814 6815 6816 6818 6819 6820 6821 6822 6823 6824 6825 6826 6827 6828 6829 6830 6831 6833 6834 6835 6836 6837 6838 6840 6841 6842 6843 6844 6845 6846 6847 6848 6849 6850 6851 6852 Telephone no.3102 is out of service Internet Access

OLCM problem for PL-1 and PL-2 OQ PRINTER NOT WORKING Update JDE SYSTEM Internet not working Phone is dead Printer is not working OQ - Printer ex.3610 not working check ex. no -3523 . OLCM for PL-1 and PL-2 is not updating. Printer not working TELEPHONE OHR OHR System password 9 Dial function not working JDE PROCESSING OHR System Reference Ticket ID: 6803 - Telephone facility at family villa no.366 My house Telephone (2495) not working. TELEPHONE NOT WORKING EX.2539 NEED REPAIR TELEPHONE NOT WORKING non responding OHR **********OLCM For PL-1 and PL-2 is not updating********* New Arrival Employee for Hand Punching hand punch telephone line dead. Show the Desktop of sarma IP # 172.16.6.31 on my computer Printer Malfunction PC & email Account micosoft office 2007 ex. no-2257 need to repair

sept

6853 6854 6855 6856 6863 6865 6867 6868 6869 6870 6871 6872 6873 6874 6875 6876 6877 6878 6879 6880 6881 6882 6883 6884 6885 6886 6887 6888 6889 6890 6891 6892 6893 6894 6895 6896 6897 6898 6899 6900 6901 6902 6903 6904 6905 6906 6907

Telephone in my House Computer does not work *********Home Telephone 3542 is defective********* to access the log sheet lab sharing files ( Excel) 3211 New Arrival Employee for Hand Punching repair ex.3524 ABB knowledge manager Need to Install Norton antivirus For Gamma MatriX Computer. TELEPHONE NOT WORKING New Arrival Employee for Hand Punching TELEPHONE NOT WORKING 3211 C.C.R Access to Internet op printer is printed big document FAX My FAX computer problem Telephone Out Of order 10134 Internet facility for 1 hour daily internet facility for 1 hour daily Computer Speed Extension out of services House extension Computer Program Not Working inter net no working oHR Again telephone is out of order Transfer of hand punch E main accont transfer JDE PY (87) Login internet OD rep ticket for camp gate

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OHR Assigning Printer for OQ & OP printing. need new telephone need new telephone for repair Villa(#366) telephone facility is out of service OHR not working access for qccfs Printer is not working Required OHR option Need of Internet at Mobile crusher-1 Operator room--Reg H2 Work Order Print Printer not working properly, K7103 need punching in technical building. Employee No 3075 hand punching not working My computer shuts off when I send any massage error massage coming Mr.Maher, QC & Lab. Superviosr Computer Shutdown every 2 mts. delivery slip # 3657134 Total loaded to be cerrected OHR PROGRAM NOT RESPONS Hand punch My House Telephone(2495) not working Kindly provide telephone line and net work connection in Store No.4 Connection/ Slow Error OHR my phone no 3236 out of order ripair ex. no 3521 Request to add some reports to individual store emplyee JDE menu. Email Problems New Arrival Employee for Hand Punching one new conection Progarmme

oct

6955 6956 computer is not working 6957 6958 6959 6960 6961 6962 6963 6964 6965 6966 6967 6968 6969 6970 6971 6972 6973 6974 6975 6976 6977 6978 6979 6980 6981 6982 6983 6984 6985 6986 6987 6988 6989 6990 6991 6992 6993 6995 6996 6997 6998 6999 7000 7001

Need of computer & JDE installation for Instrument Foreman (Emp no: 3124)--Reg Need of Telephone facility for PL-2 KILN Bag filter MCC room--Reg nEED TO CHECK MY COMPUTER --rEG internet does not open quickly PC shuting down-172.16.7.42-MMohammed, QTY Supervisor System 172.16.7.42 Connect to network printer Internet not getting to Open email send & receive problem JDE PROCESSING Printer Computer speed slow & also some others problem. B313 SKF OLCM is not updating. Home Telephone out of order B-216... 11515 New Arrival Employee for Hand Punching Color Printer Priner New Arrival Employee for Hand Punching 8123 ( To open the computer and create e-mail repair ex.3408 kindly chek computer in camp office,uptodate windooow07 JDE NOT WORKING PROPERLY inter net no working test Printer Connection for OQ printing. Sarma Email Employee No.2931 not able to open Jd Maintenance. Reg Activation of JDE account OHR Need yahoomail access OHR program is not working

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My computershuts off Telephone no. 063160167 is defective in camp area. OLCM for PL-1 and PL-2 is down due to backing up unable to log on O-Batches posting Scanner Connection AKNOWLEDGE MANAGER6 telphone no work Hand punch of stores out of order Share folder OLCM is dead since yesterday. OHR working but i am not able to enter overtime & vacations JDE I am not able to write any details in attachments. Installation of Microsoft Project software 9 NEED TO REPLACE COMPUTER MONITOR user name & password

7028 Room telephone 7029 7030 7031 7032 7033 7034 7035 7036 7037 7038 7039 7040 7041 7042 7043 7044 7045 7046 7047 Adobe Acrobat Profes programme writer Local disk c TELEPHONE Installation of JDE repair ex.3501 Increase capacity

*********OLCM For PL-1 and PL-2******** Photocopy machine Projector unable to log in log in problem Telephone no.3102 is out of service

7048 7049 7050 7051 7052 7053 7054 7055 7056 7057 7058 7059 7060 7061 7062 7063 7064 7065 7066 7067 7068 7069 7070 7071 7072 7073 7074 7075 7076 7077 7078 7079 7080 7082 7083 7084 7085 7086 7087 7088 7089 7090 7091 7092 7093 7094 7095

ID 73216 No access to computer CD Room & Program Instlation Microsoft Office Outlook Microsoft Office Outlook *******OLCM SKF for PL-1 and PL-2 is down****** upgraded computer qccfs JD maintenance work order HOME TELEPHONE CONNECTION arrangement of ohr and email id for new supervisor cumputer problem TELEPHONE STC no. problem with Internet connection HP Laser Jet 1020 Toner replacement Printer OQ UNCLEAR SOUND IN HOUSE EXTforgot my pasword OHR System not working properly Printer not working Work order History. Laboratory mintor control HP P2015n Printer problem telephone problem Mr.Khaled OHR QCC support Hand punch problem of employee no.2622 CIC Finance Printer Not Working Progarmme for Copy. JDE Supply Internet not working My Number unable to send email JDE Connection Problem CIC Email Failed Delivery OHR Installation

Nov

7096 7097 7098 7099 7100 7101 7102 7103 7104 7105 7106 7107 7108 7109 7110 7111 7112 7113 7114 7115 7116 7117 7118 7119 7120 7121 7122 7123 7124 7125 7126 7127 7128 7129 7130 7131 7132 7133 7134 7135 7136 7137 7138 7139 7140 7141 7142 7143

Scanner from the Copy Machine Installation of VAS system Punching Machine Not Working non functioning electronic attendance internet Printer problem - reconnect the HP laser Jet 4250n TV Channles repai for ex.2257 ******PL-1, PL-2 OLCM Problem******* Configure printer 2284 2284 internet is not working Hand Scan Enrollment of Emp. No.3183 Jason Donton Samson at Elect. Bldg. vas SAFETY QCC ACCOUNT Installing JDE new internet explorer version Internet explorer not opening Internet Option E-mail & Internet problems Problem while generating OQ from OR. ex.no-2606and 3526.mrs mustfa ladies club OQ process JDE PROCESSING Repaer Inter Net internet activation Install new software Computers problems ***********SKF OLCM problem*********** programe proplem CPU PROBLEM nEED Hand punch at EMP Building Price Conversion Repaer Inter Net

7144 7145 7146 7147 7148 7149 7150 7151 7152 7153 7154 7155 7156 7157 7158 7159 7160 7161 7162 7163 7164 7165 7166 7167 7168 7169 7170 7171 7172 7173 7174 7175 7176 7177 7178 7179 7180 7181 7182 7183 7184 7185 7186 7187 7188 7189 7190 7191

make provision for sharing file My internet not working New Arrival Employee for Hand Punching New Arrival Employee for Hand Punching New Arrival Employee for Hand Punching JDE hand finger punching B 211 telephone (Javed Qaisar) Provide & install computer for new employee requesting for replacement of autocad program for Engr. Ayman Re-connection of PC ***********SKF OLCM*********** MY VEHICLE STICKER IS NOT WORKING Need to Lay Four Number of Network Cables. New Arrival Employee for Hand Punching New Arrival Employee for Hand Punching Windows & JDE (Supply) access for new Employee CIC Workshop Internet Connection Request Username & Password, E-Mail Account No Internet Connection & keyboard keys are hard to press Printer JDE CONNECTION INTERNET CONNECTION New Arrival Employee for Hand Punching request for repair B6 F telephone ex. Export To Excel Email Connection Error Message 5622 5622 All kilns- shell scanner printer problems Telephone Unit reqesting for telephone connection for this office Computer Keyboard Printer

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install viso New employee Hand puch registration JDE PROBLEM For new conaction Installing Acad 2011 Not able to make printing from Mr.Ibrahim Sultan Computer House telephone line is dead Change of mouse Setup for Printer Importing Data from JDE to excel OQ Printer Transfer of Office Equipments Need punch facilty at Tech bldg for Emp no:3607 Update Time and Date JDE not working-Emp no:3214 Printer not working printer not working JDE NOT WORKING(ERROR MESSAGE) My computer not staring UNLOCK COMPUTER QCCFS JDE Signin Connection SKF OLCM problem. PL-3 A/Loader 3 & 4 JDE (Supply) access for Mr. Manuel Punzal (E.No.2149) at Supply Section PC. OHR of Mr.Mudassar is not there Telephone not ringing hand punch Difficulties in displaying. Printer Connection

7240 PL2 CLINKER SILO PASSENGER LIFT TELEPHONE NOT WORKING 7241 TRANSFER OF COMPUTER 7242 7243 ALL INBOX E-MAIL DELETED 7244 7245 7246 7247 7248 7249 7250 7251 7252 7253 7254 7255 7256 7257 7258 7259 7260 7261 7262 7263 7264 7265 7266 7267 7268 7269 7270 7271 7272 7273 7274 7275 7276 7277 7278 7279 7280 7281 7282 7283 7284 7285

Dec

Priter connection for Mr. Manuel Punzal to print OQ & OP from Supply Section PC. hand punch Printer Connection in QCC Finance Office Difficulties in displaying Creation of shared folder Need Microsoft office to install. How to access my mails during vacation JDE password arrangement OHR Please install acrobat 6.0 JDE PASSWORD Could not Print to Network Printer Printer is disconnected with my computer KNOWLEDGE MANAGER Arrangement 0f OHR,email,computer name&JDE for new superindent-R&hk Request to add M.S PROJECT software on to my P.C Printing Comparative Cannot Print from JDE Need to Install SKF & Emerson On line Printing Comparative Computer problem (Cannot assign Printer for printing OQ and OP). Install New Equipment Software Shift PCs Uncompleted comparative

7286 7287 7288 7289 7290 7291 7292 7293 7294 7295 7296 7297 7298 7299 7300 7301 7302 7303 7304 7305 7306 7307 7308 7309 7310 7311 7312 7313 7314 7315 7316 7317 7318 7319 7320 7321 7322 7323 7324 7325 7326 7327 7329

Printer is disconnected with my computer Printer is disconnected with my computer P.O. 11001136 dt. 21/03/2011 ( ORDER CANCELLATION) Need Internet connection to KMS Server. Account problem ******New computer and email for new employee******* Need to activate & install JDE for Electrical Senior supervisor--Reg Need to Lay Two Number of Network Cables in Mobile Crusher-2. my network not work Need Email and JDE approach for Oliver Laplap Geonzon Punching Machine Not Working New Arrival Employee for Hand Punching Residence telephone line is out of order Error in Logging in/out on Hand Punch tellphone not work E-mail & JDE (Supply) access for Mr. Mohammad Aftab Khan (Emp.No.3230) Mobile crusher no.1 telephone is out of service share file inclusion on desktop Provide JDE to new Supervisor Electrical my computer need many things (Mohammed Alsoly) allocation schedul cannt open and computer too much slow / Account problem Need to install JDE to Mr.Oliver-Sr.Supervisor Computer--Reg iNTERNET FACILITY FOR sENIOR SUPERVISOR mR.Oliver--Reg Print workorder not work Slow response Telephone out of order Mouse not working properly. printer is not installed

7330 Need of computer & JDE installation for Sr.Instrument Supervisor (Emp no: 3231)--Reg 7331 generate OHR USER NAME 7332 7333

7334 7335 7336 7337 7338 7339 7340 7341 7342 7343 7344 7345 7346 7347 7348 7349 7350 7351 7352 7353 7354 7355 7356 7357 7358 7359 7360 7361 7362 7363 7364 7365 7366 7367 7368 7369 7370 7371 7372 7373 7374 7375 7376 7377 7378 7379 7380 7381

pc problem Name details--Reg OHR not working Scanner Computer Problem @ sujit paulo My PC becomes extremely slow New Arrival Employee for Hand Punching Telephone No. 2517 is out of order Computers of Store personnel - processing takes long time activate hand finger punching Internet provision for new employee OHR Computer totally stoped cOMPUTER nOT wORKING computer hard disc full- no mails coming&going Shell Scanner PL-1 Unable to view General Ledger Post Report My mails are going outside/inside--Reg Need of OHR facility for Mr. CHOCKALIGAM GANESAN EMP NO: 3231 --reG Need of JDE installation for Sr.Instrument Supervisor (Emp no: 3231)--Reg OHR & QCC support not working New Arrival Employee for Hand Punching Mohammed Alsoly (2327) OHR JDE Punching Scaninging Telephone at camp not working Creation of OHR account. ROOM NO F 47 EXTENSION PHONE qccfs Edit (Read & Write Option) Need to open JDE of Electrical superindentent --Reg Employee Hand punching problem Tripping with heat

7382 7383 7384 7385 7386 7387 7388 7389 7390 7391 7392 7393 7394 7395 7396 7397

Network Mobile Workshop Laptop Battery & Virus Problem New Arrival Employee for Hand Punching Please provide internet to gamma matrics computer. Can't copy and paste material network printer unavailable computer on/off button not working repair ex. 2608

Computers Problems - Computers Problems - Computers Problems - Telephone System Computers Problems - Hand Punch - OHR Printers - Email Problems - Printers - Hand Punch - Telephone System Hand Punch - Hand Punch - Computers Problems - Network - Network - Printers - Telephone System Computers Problems - Hand Punch - Computers Problems - OLCM Problems Printers - Scanners & Cameras - Internet - Telephone System Telephone System Email Problems - OHR Hand Punch - Hand Punch - JDE - HR& payroll Computers Problems - Telephone System Hand Punch - Hand Punch - Computers Problems - Hand Punch - Hand Punch - Hand Punch - Computers Problems - JDE -Supply OHR Hand Punch - JDE - HR& payroll Computers Problems - Computers Problems -

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Hand Punch - Internet - OLCM Problems

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Printers - Others Printers - Computers Problems - Computers Problems - Others Telephone System Computers Problems - Network - Auto Dispatch system (VAS) Network - Others Email Problems - OLCM Problems

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Telephone System Telephone System Auto Dispatch system (VAS) Computers Problems - Computers Problems - Computers Problems -

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Hand Punch - Others Computers Problems - Computers Problems - OHR JDE -Supply Internet - Email Problems - Telephone System Computers Problems - Computers Problems - Hand Punch - Computers Problems - Others Telephone System Telephone System Computers Problems - Others

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JDE - Maintenance Internet - Auto Dispatch system (VAS) Telephone System Auto Dispatch system (VAS) OLCM Problems Computers Problems - Computers Problems - Computers Problems - Email Problems - Hand Punch - Computers Problems - Hand Punch - Internet - Email Problems -

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Computers Problems - Internet - Internet - Hand Punch - Printers - Email Problems - Others Computers Problems - Email Problems - JDE - Maintenance Internet - OHR JDE - Stores Computers Problems - Others Computers Problems - Internet - Email Problems - Telephone System JDE - Stores JDE - Finance JDE -Supply Internet - Email Problems - Others Printers - Email Problems - Internet - Computers Problems - Auto Dispatch system (VAS) JDE - Finance Auto Dispatch system (VAS) Others Internet - JDE -Supply Internet - Computers Problems - Computers Problems - Auto Dispatch system (VAS) Hand Punch - Printers - Email Problems - Hand Punch - Others Computers Problems - Computers Problems - Internet - Computers Problems -

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Email Problems - KMS Computers Problems - Others Computers Problems - Computers Problems - Computers Problems - Computers Problems - Computers Problems - Computers Problems - JDE - Maintenance

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Computers Problems - Printers - Auto Dispatch system (VAS) KMS JDE - Stores OLCM Problems Others Computers Problems - Computers Problems - Computers Problems - Computers Problems - Computers Problems - Computers Problems - Printers - Hand Punch - Computers Problems - Hand Punch - Email Problems - Computers Problems -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Computers Problems - Telephone System JDE - Maintenance OHR Auto Dispatch system (VAS) Telephone System Internet - Internet - Hand Punch - OHR Printers - Printers - Auto Dispatch system (VAS) Others JDE - Maintenance JDE - Maintenance Computers Problems - Hand Punch - Email Problems -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Hand Punch - Printers - Computers Problems - JDE -Supply Others Computers Problems - Computers Problems - Telephone System Computers Problems - Computers Problems - Telephone System Computers Problems - Computers Problems - JDE -Supply Computers Problems - Auto Dispatch system (VAS) Internet - Scanners & Cameras - OLCM Problems JDE -Supply

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Computers Problems - Computers Problems -

Closed Closed

Computers Problems - Computers Problems - Email Problems - Computers Problems -

Closed Closed Closed Closed

Computers Problems - Telephone System Internet - JDE -Supply Computers Problems - Auto Dispatch system (VAS) Computers Problems - Computers Problems - OHR Auto Dispatch system (VAS) Computers Problems - Computers Problems - Auto Dispatch system (VAS) Computers Problems - Printers - Auto Dispatch system (VAS) Computers Problems - JDE - HR& payroll Telephone System Computers Problems - Telephone System Hand Punch - JDE -Supply Computers Problems - Email Problems - Computers Problems - Hand Punch - Auto Dispatch system (VAS) Auto Dispatch system (VAS) Telephone System Auto Dispatch system (VAS) Printers - Computers Problems - Computers Problems - Telephone System Printers - Telephone System Computers Problems - Hand Punch - Hand Punch - OLCM Problems

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

JDE - Maintenance

Closed

OHR Internet - Telephone System Computers Problems -

Closed Closed Closed Closed

Computers Problems - Computers Problems - Email Problems - Computers Problems - JDE - Maintenance Printers - Internet - Computers Problems - Printers - Hand Punch - Email Problems - Telephone System Network - Computers Problems - Computers Problems - Internet - Computers Problems - Printers - Computers Problems - Auto Dispatch system (VAS) Others Printers - Computers Problems - Computers Problems - Computers Problems - Hand Punch - Others OHR Auto Dispatch system (VAS) Email Problems - Printers - Telephone System Hand Punch - Telephone System OLCM Problems Printers - Printers - Telephone System Computers Problems - Telephone System Internet - Hand Punch - Telephone System Hand Punch - Printers - Auto Dispatch system (VAS) Hand Punch - Hand Punch -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Telephone System Hand Punch - OHR OHR Telephone System OHR Computers Problems - JDE - Maintenance Hand Punch - Hand Punch - Hand Punch - JDE -Supply Computers Problems - Auto Dispatch system (VAS) Computers Problems - Hand Punch - Auto Dispatch system (VAS) Hand Punch - Computers Problems - Computers Problems - Computers Problems - Computers Problems - Others Auto Dispatch system (VAS) Auto Dispatch system (VAS) Printers - Auto Dispatch system (VAS) Internet - Computers Problems - Hand Punch - Hand Punch - Computers Problems - Auto Dispatch system (VAS) OHR Hand Punch - Computers Problems - Hand Punch - Hand Punch - Hand Punch - Computers Problems - Telephone System JDE - Maintenance Others Hand Punch - Computers Problems - Hand Punch - JDE -Supply Hand Punch -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Printers - Printers - Printers - Email Problems - Computers Problems - Telephone System Telephone System Hand Punch - Computers Problems - Computers Problems - Scanners & Cameras - Computers Problems - Email Problems - Email Problems - Hand Punch - Computers Problems - Telephone System Computers Problems - Telephone System Network - Computers Problems - Computers Problems - Computers Problems - Hand Punch - Computers Problems -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Others Auto Dispatch system (VAS) Internet - Hand Punch - OHR Telephone System OHR OHR KMS Hand Punch - Hand Punch - Computers Problems - Telephone System Others Telephone System Telephone System Others RFID System Others Hand Punch - Internet -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Telephone System Auto Dispatch system (VAS) Computers Problems - Network - Telephone System Computers Problems - Computers Problems - Computers Problems - Hand Punch - Computers Problems - Auto Dispatch system (VAS) Telephone System Auto Dispatch system (VAS) Computers Problems - Computers Problems - Email Problems - Email Problems - Hand Punch - Printers - Printers - Hand Punch - Computers Problems - Internet - Internet - Internet - Auto Dispatch system (VAS) Printers - Printers - Others Network - Email Problems - Printers - Auto Dispatch system (VAS) Auto Dispatch system (VAS) Hand Punch - Email Problems - Email Problems - Telephone System Hand Punch - Computers Problems - Network - Hand Punch - Hand Punch - Auto Dispatch system (VAS) Hand Punch - Telephone System

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

JDE - Maintenance

Closed

Email Problems - Telephone System Computers Problems - Computers Problems - Printers - Computers Problems - Printers - Printers - Others Computers Problems - Network - Computers Problems - Telephone System Computers Problems - Computers Problems - Computers Problems - Printers - Printers - Telephone System Printers - Computers Problems - Internet - Computers Problems - Auto Dispatch system (VAS) Computers Problems - Hand Punch - JDE - Manufacturing Computers Problems - Internet - Telephone System Others Telephone System Telephone System Printers - Computers Problems -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

JDE - Maintenance Computers Problems - Computers Problems - Others Hand Punch - Computers Problems - OHR Others Hand Punch - Hand Punch - Hand Punch - Network -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Network - Telephone System Telephone System Telephone System Hand Punch - Hand Punch - Computers Problems - Computers Problems - OLCM Problems Computers Problems - JDE -Supply JDE - Maintenance Computers Problems - Printers - JDE - Maintenance Computers Problems - Computers Problems - Computers Problems - Computers Problems - Computers Problems - Computers Problems - JDE - Maintenance Computers Problems - Email Problems - Computers Problems - Computers Problems - Computers Problems - JDE - Maintenance Network - Hand Punch - Hand Punch - Hand Punch - Telephone System Printers - JDE - Maintenance Hand Punch - Auto Dispatch system (VAS) JDE - Stores JDE - Stores JDE - Maintenance JDE - Maintenance OHR Computers Problems - Computers Problems - JDE - Maintenance Computers Problems - JDE - Maintenance Computers Problems -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Hand Punch - Computers Problems - JDE - Maintenance Hand Punch - OHR Email Problems - RFID Gates Auto Dispatch system (VAS) JDE - Maintenance Hand Punch -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Network - Computers Problems - Auto Dispatch system (VAS) Printers - Internet - Computers Problems - Printers - Hand Punch - Hand Punch - Computers Problems - Printers - Printers - Printers - Computers Problems - Hand Punch - Scanners & Cameras - Hand Punch - Computers Problems - Computers Problems - Computers Problems - Printers - Hand Punch - Computers Problems - Printers - Printers - Computers Problems - Printers - Hand Punch - Others Internet - Hand Punch - JDE - Maintenance Telephone System

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Computers Problems - Auto Dispatch system (VAS) Auto Dispatch system (VAS)

Closed Closed Closed

JDE - Maintenance JDE -Supply Telephone System Email Problems - Hand Punch - Computers Problems - JDE - Maintenance Hand Punch - Hand Punch - JDE - Maintenance Hand Punch - Computers Problems - JDE - Finance JDE - Maintenance JDE - Maintenance JDE - Maintenance OLCM Problems Computers Problems - Telephone System Printers - Others Scanners & Cameras - Telephone System Auto Dispatch system (VAS) JDE - Maintenance Others Others Hand Punch - Hand Punch - Others Printers - KMS OHR Computers Problems - Hand Punch - Hand Punch - Hand Punch - Telephone System Computers Problems - Computers Problems - Printers - Internet - Printers - Auto Dispatch system (VAS) Printers - Hand Punch - OLCM Problems Auto Dispatch system (VAS)

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Computers Problems - Hand Punch - Hand Punch - Hand Punch - Others Computers Problems - Auto Dispatch system (VAS) Hand Punch - Hand Punch - Hand Punch - Hand Punch - Hand Punch - Hand Punch - Hand Punch - Hand Punch - Hand Punch - Hand Punch - Hand Punch - Hand Punch - OLCM Problems Hand Punch - Internet - Hand Punch - Hand Punch - Internet - Others JDE -Supply Hand Punch - JDE -Supply Hand Punch - Hand Punch - Hand Punch - Hand Punch - Hand Punch - Hand Punch - Computers Problems - Hand Punch - Hand Punch - Hand Punch - JDE - Maintenance Others Hand Punch - OLCM Problems Computers Problems - Internet - Auto Dispatch system (VAS) Network - Hand Punch -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Auto Dispatch system (VAS) Computers Problems - Hand Punch - Hand Punch - Hand Punch - Hand Punch - JDE - Stores Network - Printers - Printers - Computers Problems - Hand Punch - Printers - Hand Punch - JDE -Supply Computers Problems - Hand Punch - Telephone System Telephone System Others Computers Problems - Telephone System Auto Dispatch system (VAS) Internet - Telephone System Printers - Others Internet - Printers - Printers - Telephone System Computers Problems - Others Telephone System Computers Problems - Computers Problems - Printers - Hand Punch - Printers -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Computers Problems - Printers -

Closed Closed

Computers Problems - Hand Punch - Computers Problems - Computers Problems - Hand Punch -

Closed Closed Closed Closed Closed

Hand Punch - Computers Problems - Internet - OHR Telephone System Hand Punch - Others Hand Punch - Hand Punch - Hand Punch - Hand Punch - Telephone System Computers Problems - Telephone System Computers Problems - Computers Problems - Internet - Others Computers Problems - Printers - JDE - Maintenance Email Problems - Telephone System Auto Dispatch system (VAS) Hand Punch - Hand Punch - Computers Problems - Computers Problems - Email Problems - Hand Punch - Email Problems - Internet - Hand Punch - Others Network - Computers Problems - Hand Punch - Hand Punch - JDE -Supply JDE -Supply Others Computers Problems - Hand Punch - Printers - Hand Punch - Computers Problems - JDE -Supply Computers Problems -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Scanners & Cameras - JDE - Maintenance Others OLCM Problems JDE -Supply Others Telephone System JDE -Supply Email Problems - Email Problems - JDE -Supply KMS Telephone System Hand Punch - Computers Problems - Printers - Computers Problems - Hand Punch - Others Computers Problems - Printers - Hand Punch - JDE -Supply Hand Punch - Telephone System Auto Dispatch system (VAS) Auto Dispatch system (VAS) Hand Punch - Telephone System Auto Dispatch system (VAS) Internet - JDE - Finance Internet - Computers Problems - Internet - Email Problems - OLCM Problems JDE - Stores Computers Problems - JDE -Supply Hand Punch - Hand Punch - Hand Punch - Hand Punch - Computers Problems - Email Problems - Email Problems - Email Problems -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Others Telephone System Computers Problems - Telephone System Telephone System Auto Dispatch system (VAS) Printers - Hand Punch - Telephone System Computers Problems - Hand Punch - Auto Dispatch system (VAS) Others Telephone System Computers Problems - Telephone System Computers Problems - Email Problems - Internet - Computers Problems - Network - Computers Problems - Auto Dispatch system (VAS) Auto Dispatch system (VAS) Network - Scanners & Cameras - Computers Problems - OLCM Problems Network - Computers Problems - Telephone System Computers Problems - Email Problems - Scanners & Cameras - Computers Problems - Hand Punch - Hand Punch - Internet - Email Problems - Computers Problems - Others Others Network - Internet - JDE - HR& payroll JDE - Maintenance Hand Punch - Computers Problems -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Others Telephone System Computers Problems - Computers Problems - Network -

Closed Closed Closed Closed Closed

Hand Punch - Auto Dispatch system (VAS) JDE - HR& payroll Email Problems - OHR Others Hand Punch - Computers Problems - Hand Punch - Hand Punch - Internet - Others Computers Problems - Hand Punch - Telephone System Hand Punch - OHR OHR Others Internet - Computers Problems - JDE - HR& payroll Hand Punch - Others Computers Problems - Auto Dispatch system (VAS) Hand Punch - Telephone System Internet - OHR Hand Punch - Hand Punch - Others Others Email Problems - Hand Punch - Email Problems - Hand Punch - Others Hand Punch - Internet - Hand Punch -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Hand Punch - Scanners & Cameras - Hand Punch - Computers Problems - Hand Punch - Internet - Scanners & Cameras -

Closed Closed Closed Closed Closed Closed Closed

Internet - Computers Problems - Internet - Hand Punch - Printers - Auto Dispatch system (VAS) OHR Auto Dispatch system (VAS) Printers - OHR OHR Hand Punch - Printers - Computers Problems - OLCM Problems Internet - Hand Punch - OHR Email Problems - OHR Hand Punch - OHR OHR OHR Others Hand Punch - Computers Problems - OLCM Problems Hand Punch - Others OHR OHR Hand Punch - OHR Hand Punch - OHR Hand Punch - Hand Punch - Hand Punch - OHR

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Internet - Hand Punch - Others Internet - Internet - Hand Punch - Hand Punch - Auto Dispatch system (VAS) OHR Hand Punch - Computers Problems - Hand Punch - Others Computers Problems - OHR OLCM Problems OHR Computers Problems - Scanners & Cameras - OHR JDE - Maintenance JDE -Supply Internet - Telephone System OHR Telephone System OHR Internet - Hand Punch - OHR Hand Punch - Auto Dispatch system (VAS) Hand Punch - OHR Hand Punch - OLCM Problems Printers - Email Problems - Scanners & Cameras - Computers Problems - JDE - HR& payroll Printers - JDE -Supply JDE -Supply Others Auto Dispatch system (VAS) Printers - Computers Problems -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Hand Punch - Others Computers Problems - Auto Dispatch system (VAS) OHR Telephone System Telephone System Email Problems - Auto Dispatch system (VAS) Hand Punch - Others Computers Problems - JDE - HR& payroll Email Problems - Printers - JDE - HR& payroll Auto Dispatch system (VAS) Computers Problems - Email Problems - Computers Problems - OHR Auto Dispatch system (VAS) Internet - Computers Problems - Printers - Telephone System OHR OHR OHR Auto Dispatch system (VAS) Hand Punch - Computers Problems - OHR Hand Punch - Hand Punch - OHR Computers Problems - Telephone System Printers - Others JDE - HR& payroll Hand Punch - OHR OHR JDE - HR& payroll Computers Problems - Auto Dispatch system (VAS) Printers -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Computers Problems - Auto Dispatch system (VAS) OLCM Problems Printers - Hand Punch - Computers Problems - JDE - HR& payroll Computers Problems - Auto Dispatch system (VAS) Others Internet - Computers Problems - Email Problems - JDE -Supply JDE - HR& payroll Email Problems - Computers Problems - Others JDE - Stores Email Problems - Telephone System KMS Hand Punch - Auto Dispatch system (VAS) Telephone System JDE - Maintenance Computers Problems - Printers - Computers Problems - Auto Dispatch system (VAS) Hand Punch - Telephone System Internet - OHR OHR OHR Computers Problems - Internet - Auto Dispatch system (VAS) Email Problems - Others Computers Problems - Printers - Auto Dispatch system (VAS) Email Problems - JDE -Supply Printers - Computers Problems -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Computers Problems - Computers Problems - Others OHR JDE - Maintenance Email Problems -

Closed Closed Closed Closed Closed Closed

Hand Punch - Printers - Telephone System Printers -

Closed Closed Closed Closed

Hand Punch - Hand Punch - Telephone System JDE -Supply JDE - Maintenance Auto Dispatch system (VAS) JDE - Maintenance OHR Computers Problems - Computers Problems - Hand Punch - JDE - Maintenance OLCM Problems Computers Problems - Auto Dispatch system (VAS) OLCM Problems Telephone System Auto Dispatch system (VAS)

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Auto Dispatch system (VAS) OLCM Problems Hand Punch - JDE - Maintenance Email Problems - Hand Punch - Auto Dispatch system (VAS) OHR KMS Others Auto Dispatch system (VAS) OHR Printers - Auto Dispatch system (VAS) Auto Dispatch system (VAS) Telephone System OHR

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Auto Dispatch system (VAS) Scanners & Cameras -

Closed Closed

Telephone System Internet - JDE - Stores Auto Dispatch system (VAS) OLCM Problems Email Problems - Computers Problems - Others JDE - Maintenance Internet - Telephone System Printers - Printers - Telephone System Telephone System Auto Dispatch system (VAS)

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Computers Problems - OLCM Problems Printers - Telephone System OHR OHR JDE -Supply Computers Problems - Telephone System JDE -Supply OHR

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Telephone System Computers Problems - Telephone System Telephone System Telephone System Telephone System OHR OLCM Problems Hand Punch - Hand Punch - Telephone System Computers Problems - Others Others Computers Problems - Telephone System

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Telephone System Computers Problems - Telephone System Hand Punch - Computers Problems - Auto Dispatch system (VAS) Hand Punch - Hand Punch - Telephone System KMS Computers Problems - Telephone System Hand Punch - Telephone System Telephone System Printers - Hand Punch - Internet - Others Printers - Others Others Auto Dispatch system (VAS) Computers Problems - Auto Dispatch system (VAS) Telephone System Auto Dispatch system (VAS) Computers Problems - Internet - Internet - Computers Problems - Telephone System

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Telephone System Internet - Computers Problems - Hand Punch - Internet - Computers Problems - OHR Computers Problems - Telephone System Hand Punch - Email Problems - Computers Problems - JDE - Finance Email Problems - RFID Gates

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

OHR Printers - Telephone System Telephone System Telephone System RFID Gates Network - Telephone System OHR

Closed Closed Closed Closed Closed Closed Closed Closed Closed

Internet - Internet -

Closed Closed

Telephone System Computers Problems - Printers - OHR Internet - JDE - Maintenance Printers - Hand Punch - Hand Punch - Computers Problems - Email Problems - Computers Problems - Auto Dispatch system (VAS) Email Problems - Network - OHR Hand Punch - RFID Gates Telephone System Computers Problems - Telephone System Network - JDE - Stores Auto Dispatch system (VAS) Computers Problems - Telephone System Telephone System JDE - Stores Email Problems - Auto Dispatch system (VAS) Hand Punch - Auto Dispatch system (VAS) Telephone System Auto Dispatch system (VAS) Others

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

RFID Gates Computers Problems -

Closed Closed

Computers Problems - Telephone System Computers Problems - Internet - Computers Problems - Internet - Printers - Internet - Email Problems - JDE -Supply Printers -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Computers Problems - Telephone System OLCM Problems Telephone System Auto Dispatch system (VAS) Computers Problems - Hand Punch - Printers - Printers - Hand Punch - Hand Punch - Computers Problems - Telephone System Computers Problems - Hand Punch - JDE - Maintenance Internet - Others Computers Problems - JDE - Manufacturing Printers - Email Problems - Auto Dispatch system (VAS) OHR JDE - Maintenance JDE - Maintenance Auto Dispatch system (VAS) Scanners & Cameras - OHR Email Problems - OHR Printers - Auto Dispatch system (VAS)

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Hand Punch - Computers Problems - Telephone System OLCM Problems Scanners & Cameras - Internet - JDE - Finance Scanners & Cameras - Computers Problems - Computers Problems - Telephone System Hand Punch - Auto Dispatch system (VAS) Printers - Auto Dispatch system (VAS) Auto Dispatch system (VAS) Others Auto Dispatch system (VAS) OLCM Problems OHR JDE - Maintenance Others Telephone System Others JDE -Supply JDE -Supply

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Telephone System Email Problems -

Closed Closed

Computers Problems - Others Computers Problems - Telephone System JDE - Maintenance Telephone System Email Problems - Auto Dispatch system (VAS) Auto Dispatch system (VAS) OLCM Problems Auto Dispatch system (VAS) Others Others Printers - Internet - Internet - Telephone System Computers Problems -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Others Computers Problems - Auto Dispatch system (VAS) Computers Problems - Computers Problems - OLCM Problems Computers Problems - Network - Computers Problems - Telephone System Auto Dispatch system (VAS)

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Computers Problems - Computers Problems - Telephone System Computers Problems - Telephone System Printers - Scanners & Cameras - Computers Problems - Printers - Telephone System Computers Problems - OHR Computers Problems - Auto Dispatch system (VAS) JDE - Maintenance Computers Problems - Printers - Printers - Telephone System OHR Network - Hand Punch - Others Others JDE -Supply Internet - Telephone System Computers Problems - Telephone System Email Problems - Printers - Printers - JDE - Stores Email Problems - OHR Scanners & Cameras -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Scanners & Cameras - Computers Problems - Auto Dispatch system (VAS) Auto Dispatch system (VAS) Hand Punch - Hand Punch - Internet - Printers - Others Telephone System OLCM Problems Printers - Computers Problems - Computers Problems - Internet - Hand Punch - Auto Dispatch system (VAS) Computers Problems - JDE - Maintenance Computers Problems - Internet - Computers Problems - Internet - Email Problems - JDE -Supply Telephone System JDE -Supply JDE -Supply Internet - Network - Network - Internet - Internet - Telephone System Others Computers Problems - OLCM Problems Computers Problems - Computers Problems - Computers Problems - Hand Punch - JDE -Supply Hand Punch - Telephone System Email Problems - Internet - Computers Problems - Internet -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Computers Problems - Internet - Hand Punch - Hand Punch - Hand Punch - Hand Punch - JDE - HR& payroll OHR OHR Hand Punch - Telephone System Computers Problems - Computers Problems - Others OLCM Problems RFID Gates Network - Hand Punch - Hand Punch - JDE -Supply Internet - Others Hand Punch - Computers Problems - Printers - JDE -Supply Others Printers - JDE - HR& payroll OHR Hand Punch - Auto Dispatch system (VAS) Printers - Telephone System Auto Dispatch system (VAS) OHR Computers Problems - Email Problems - Hand Punch - Hand Punch - Internet - Printers - Telephone System Telephone System Computers Problems - Computers Problems - Computers Problems - Printers -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Computers Problems - Computers Problems - Hand Punch - Hand Punch - Computers Problems - JDE - Maintenance Auto Dispatch system (VAS) Telephone System Auto Dispatch system (VAS) Computers Problems - Others Computers Problems - Printers - Telephone System Auto Dispatch system (VAS) Telephone System Computers Problems - Printers - Others JDE - Finance Printers - Others Hand Punch - Computers Problems - JDE - Maintenance Printers - Printers - Printers - JDE - Maintenance Computers Problems - Others Network - JDE - Finance OLCM Problems Auto Dispatch system (VAS) Printers - JDE -Supply OHR Telephone System Hand Punch - Computers Problems - Printers - Network - Computers Problems - Email Problems - Auto Dispatch system (VAS) Printers - Computers Problems -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Telephone System Others Auto Dispatch system (VAS) Email Problems - Internet -

Closed Closed Closed Closed Closed

Printers - Hand Punch - Computers Problems - Auto Dispatch system (VAS) Printers - Auto Dispatch system (VAS) Telephone System Computers Problems - Internet - Computers Problems - Others Auto Dispatch system (VAS) Network - Others Others Computers Problems - Printers - Others Computers Problems - Computers Problems - JDE - HR& payroll OHR Printers - Printers - Printers - Printers - Auto Dispatch system (VAS) KMS Hand Punch - Network - Internet - Others JDE -Supply Printers - Scanners & Cameras - OLCM Problems JDE -Supply

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Computers Problems - Computers Problems - Others JDE -Supply

Closed Closed Closed Closed

JDE -Supply Printers - Printers - JDE -Supply Email Problems - Internet - JDE - Maintenance Computers Problems - JDE - Maintenance Network - Network - JDE - Maintenance Hand Punch - Hand Punch - Telephone System Telephone System RFID Gates Hand Punch - Printers - Computers Problems - Email Problems - Others Printers - Telephone System Printers - JDE -Supply Telephone System Computers Problems - JDE - Maintenance Computers Problems - Internet - Computers Problems - Computers Problems - JDE - Maintenance JDE - Maintenance Internet - JDE - Maintenance Computers Problems - Auto Dispatch system (VAS) Telephone System Printers - Computers Problems - Printers -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

JDE - Maintenance OHR Internet - Telephone System

Closed Employee replied Closed Closed

Computers Problems - Computers Problems - Auto Dispatch system (VAS) OHR Scanners & Cameras - Computers Problems - Computers Problems - Internet - Internet - OHR Hand Punch - Telephone System Computers Problems - Hand Punch - Auto Dispatch system (VAS) Internet - Auto Dispatch system (VAS) Auto Dispatch system (VAS) OHR Computers Problems - Computers Problems - Auto Dispatch system (VAS) Computers Problems - Computers Problems - Auto Dispatch system (VAS) JDE - Finance Email Problems - OHR JDE - Maintenance OHR Hand Punch - Computers Problems - OHR JDE - Maintenance Hand Punch - Telephone System OHR Telephone System Others Auto Dispatch system (VAS) Computers Problems - Computers Problems - JDE - Maintenance Hand Punch - OHR Printers - Internet - Computers Problems -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Employee replied Closed Closed Closed Closed Hold Closed Closed Closed Closed Closed Closed Closed Closed Wating for Employee reply Closed Closed Wating for Employee reply Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Open

Others Auto Dispatch system (VAS) Computers Problems - Telephone System Auto Dispatch system (VAS) Computers Problems - Auto Dispatch system (VAS) Hand Punch - Computers Problems - Network - Internet - Computers Problems - Hand Punch - Printers - Computers Problems - Telephone System

Closed Closed Closed Closed Closed Open Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week)

GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad AL-Dubayyan

- NO SLA 100.00% 100.00% - no reply - no reply -

Mohammad AL-Dubayyan Abdulrahman Alzaidi Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% - no reply - no reply - no reply -

Mohammad AL-Dubayyan OSAMA A.HAMED Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% - NO SLA 100.00% 100.00% 100.00% - no reply - no reply - no reply - no reply -

mohammad shafiq

100.00% - no reply - no reply -

GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad AL-Dubayyan

- NO SLA 100.00% 100.00% - no reply - no reply - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan

0% 0% - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan GHULAM RAHMAN

100.00% 100.00% 100.00% 100.00% - no reply -

Abdulrahman Alzaidi Mohammad AL-Dubayyan

100.00% 100.00% - no reply - no reply -

Faisal Masoud Al-Saad

0%

High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days)

Mohammad AL-Dubayyan GHULAM RAHMAN

100.00% - no reply - no reply -

Mohammad AL-Dubayyan

100.00% - no reply - no reply -

Mohammad AL-Dubayyan

100.00% - no reply - no reply -

Mohammad AL-Dubayyan Mohammed Sajid

100.00% - NO SLA - no reply -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad Abdulrahman Alzaidi Mohammed Sajid Mohammed Sajid

100.00% 100.00% 100.00% 0% 100.00% 100.00% - no reply -

Mohammed Sajid GHULAM RAHMAN

100.00% - NO SLA - no reply -

Mohammad AL-Dubayyan Abdulrahman Alzaidi Abdulrahman Alzaidi

100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% - no reply - no reply - no reply - no reply -

Mohammad AL-Dubayyan

100.00% - no reply - no reply - no reply -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan

- NO SLA 100.00% 100.00% 100.00% - no reply -

Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days)

Mohammad AL-Dubayyan

100.00% - no reply - no reply -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% 100.00% - no reply - no reply - no reply - no reply -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Abdulrahman Alzaidi Faisal Masoud Al-Saad Mohammad AL-Dubayyan Herman Faisal Masoud Al-Saad

100.00% 100.00% 100.00% 0% 100.00% 100.00% 100.00% 100.00% - no reply - no reply -

Faisal Masoud Al-Saad OSAMA A.HAMED Faisal Masoud Al-Saad Herman Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Herman Faisal Masoud Al-Saad

100.00% 100.00% 100.00% 100.00% - NO SLA 100.00% - NO SLA 100.00% 100.00% - NO SLA -

GHULAM RAHMAN Herman

100.00% 100.00% - NO SLA -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% - NO SLA 100.00% - no reply - no reply -

Mohammed Sajid Mohammad AL-Dubayyan Mohammad AL-Dubayyan

0% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammed Sajid

100.00% 100.00% 100.00% 100.00% 0% - NO SLA - no reply -

Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours)

Mohammad AL-Dubayyan

100.00% - no reply - no reply -

Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours)

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan OSAMA A.HAMED

100.00% 100.00% 100.00% - NO SLA 100.00% - NO SLA 0% - no reply -

Faisal Masoud Al-Saad

100.00% - no reply - no reply - no reply -

Faisal Masoud Al-Saad

100.00% - no reply -

Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours)

Faisal Masoud Al-Saad

100.00% - NO SLA -

Mohammad AL-Dubayyan Abdulrahman Alzaidi Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% - NO SLA 100.00% 100.00% - no reply - no reply - no reply -

Mohammad AL-Dubayyan OSAMA A.HAMED OSAMA A.HAMED Mohammad AL-Dubayyan GHULAM RAHMAN Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad Salmaan

100.00% 0% 0% 100.00% - NO SLA 100.00% - NO SLA - NO SLA - no reply -

GHULAM RAHMAN GHULAM RAHMAN

- NO SLA 100.00%

Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Faisal Masoud Al-Saad Faisal Masoud Al-Saad mohammad shafiq

- no reply - NO SLA - no reply 0% 100.00% - NO SLA -

High (From 1-8 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week)

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammed Sajid Faisal Masoud Al-Saad Faisal Masoud Al-Saad OSAMA A.HAMED Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan

100.00% 100.00% - NO SLA - NO SLA 0% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - NO SLA -

OSAMA A.HAMED Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% 100.00% 100.00%

Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

OSAMA A.HAMED Mohammed Sajid GHULAM RAHMAN Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% 100.00% - NO SLA 100.00%

Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours)

GHULAM RAHMAN OSAMA A.HAMED Faisal Masoud Al-Saad GHULAM RAHMAN GHULAM RAHMAN Herman

- NO SLA 100.00% 100.00% - NO SLA - NO SLA 100.00% - no reply - no reply - no reply - no reply -

Faisal Masoud Al-Saad Mohammad AL-Dubayyan

100.00% 100.00% - NO SLA -

GHULAM RAHMAN Mohammad Salmaan

100.00% - NO SLA - no reply -

GHULAM RAHMAN

100.00% - no reply - no reply -

GHULAM RAHMAN Mohammad AL-Dubayyan GHULAM RAHMAN OSAMA A.HAMED GHULAM RAHMAN

100.00% 100.00% - NO SLA 0% 100.00%

Low (From 1 hour to 1 week) Critical (From 1-4 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

GHULAM RAHMAN GHULAM RAHMAN

100.00% 100.00% - no reply -

OSAMA A.HAMED

100.00% - no reply -

Mohammad Salmaan

100.00% - no reply - no reply -

GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Abdulrahman Alzaidi

100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days)

GHULAM RAHMAN Mohammed Sajid Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad GHULAM RAHMAN Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammed Sajid Mohammad AL-Dubayyan OSAMA A.HAMED Mohammad AL-Dubayyan GHULAM RAHMAN Faisal Masoud Al-Saad Faisal Masoud Al-Saad GHULAM RAHMAN Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad

0% 0% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 0% 100.00% 100.00% 100.00% - NO SLA 100.00% - NO SLA 100.00% 100.00% 100.00%

Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week)

Herman Faisal Masoud Al-Saad Herman GHULAM RAHMAN GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad Salmaan

- NO SLA 100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% - no reply -

Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad

- NO SLA 100.00% 100.00% - NO SLA -

Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours)

Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% 100.00% 100.00% - no reply -

GHULAM RAHMAN

- NO SLA - no reply -

Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% 100.00% 100.00% - no reply -

Faisal Masoud Al-Saad

100.00% - NO SLA - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad GHULAM RAHMAN Mohammed Sajid GHULAM RAHMAN Faisal Masoud Al-Saad

100.00% 100.00% 100.00% 100.00% 100.00% 0% - NO SLA 100.00% - no reply -

GHULAM RAHMAN GHULAM RAHMAN Faisal Masoud Al-Saad GHULAM RAHMAN GHULAM RAHMAN GHULAM RAHMAN Mohammed Sajid

100.00% - NO SLA 100.00% - NO SLA 100.00% 100.00% 0% - no reply - no reply - no reply - no reply - no reply -

Abdulrahman Alzaidi

- NO SLA - no reply - no reply -

Faisal Masoud Al-Saad OSAMA A.HAMED Faisal Masoud Al-Saad

100.00% 100.00% 100.00% - no reply - no reply -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% 100.00%

Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours)

Faisal Masoud Al-Saad GHULAM RAHMAN

100.00% 100.00% - no reply -

Faisal Masoud Al-Saad Mohammad AL-Dubayyan GHULAM RAHMAN Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammed Sajid GHULAM RAHMAN Abdulrahman Alzaidi Mohammed Sajid Faisal Masoud Al-Saad

100.00% 100.00% - NO SLA 100.00% - NO SLA 100.00% 0% 100.00% - NO SLA 100.00% - NO SLA - no reply -

Faisal Masoud Al-Saad

- NO SLA - no reply - no reply -

mohammad shafiq Mohammed Sajid Mohammed Sajid Mohammed Sajid

- NO SLA 0% 0% 100.00% - no reply -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% 100.00% - no reply - no reply - no reply -

Faisal Masoud Al-Saad Abdulrahman Alzaidi

100.00% 100.00% - no reply - no reply -

Faisal Masoud Al-Saad GHULAM RAHMAN Faisal Masoud Al-Saad GHULAM RAHMAN

100.00% - NO SLA 100.00% - NO SLA - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% 100.00% - no reply -

Mohammad AL-Dubayyan OSAMA A.HAMED GHULAM RAHMAN

100.00% 100.00% 100.00% - no reply -

GHULAM RAHMAN GHULAM RAHMAN

- NO SLA - NO SLA -

High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours)

GHULAM RAHMAN OSAMA A.HAMED

100.00% 100.00% - no reply -

Mohammed Sajid

100.00% - no reply - NO SLA - no reply -

Faisal Masoud Al-Saad Mohammad AL-Dubayyan GHULAM RAHMAN

- NO SLA 100.00% - NO SLA - no reply -

GHULAM RAHMAN Mohammad AL-Dubayyan Faisal Masoud Al-Saad GHULAM RAHMAN GHULAM RAHMAN Faisal Masoud Al-Saad Mohammed Sajid

100.00% 100.00% 100.00% - NO SLA - NO SLA 100.00% 100.00% - no reply - no reply -

Abdulrahman Alzaidi Faisal Masoud Al-Saad

- NO SLA 100.00% - no reply - no reply - no reply -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% - NO SLA - no reply -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan

100.00% 100.00% 100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

GHULAM RAHMAN OSAMA A.HAMED Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% - NO SLA 100.00% - NO SLA - no reply - no reply -

Mohammed Sajid Faisal Masoud Al-Saad Abdulrahman Alzaidi Faisal Masoud Al-Saad Faisal Masoud Al-Saad GHULAM RAHMAN

100.00% - NO SLA 100.00% 100.00% 100.00% 100.00%

Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad Salmaan Faisal Masoud Al-Saad OSAMA A.HAMED GHULAM RAHMAN GHULAM RAHMAN Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad

- NO SLA - no reply 100.00% - NO SLA 100.00% 100.00% 100.00% 100.00% - NO SLA - NO SLA - no reply 100.00% 100.00% 0% 100.00% 100.00%

Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) High (From 1-8 Hours)

Faisal Masoud Al-Saad Mohammad Salmaan Faisal Masoud Al-Saad

100.00% 100.00% - NO SLA - no reply -

Faisal Masoud Al-Saad GHULAM RAHMAN

- NO SLA - NO SLA - no reply -

GHULAM RAHMAN Faisal Masoud Al-Saad

- NO SLA - NO SLA - no reply -

Faisal Masoud Al-Saad

0%

Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours)

Faisal Masoud Al-Saad Faisal Masoud Al-Saad Abdulrahman Alzaidi

100.00% 0% - NO SLA - no reply -

Mohammed Sajid Mohammad Salmaan GHULAM RAHMAN

100.00% 100.00% 100.00% - no reply - no reply -

Faisal Masoud Al-Saad

100.00% - no reply -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan

- NO SLA - NO SLA 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% 100.00% - no reply -

Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours)

Faisal Masoud Al-Saad OSAMA A.HAMED Faisal Masoud Al-Saad Faisal Masoud Al-Saad Abdulrahman Alzaidi OSAMA A.HAMED Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad

- NO SLA 100.00% 100.00% - NO SLA - NO SLA 100.00% 100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% - no reply -

Abdulrahman Alzaidi Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours)

Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammed Sajid Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Herman

100.00% 100.00% 0% 0% 100.00% 100.00% 100.00% - NO SLA - no reply -

Mohammad AL-Dubayyan OSAMA A.HAMED Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% - no reply - no reply -

Mohammad AL-Dubayyan

- NO SLA - no reply -

GHULAM RAHMAN Faisal Masoud Al-Saad

100.00%

Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

GHULAM RAHMAN

- NO SLA - no reply -

GHULAM RAHMAN Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Herman GHULAM RAHMAN - NO SLA 100.00% - no reply - no reply -

Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days)

GHULAM RAHMAN OSAMA A.HAMED GHULAM RAHMAN Mohammed Sajid Mohammad AL-Dubayyan

- NO SLA - NO SLA - NO SLA 100.00% 100.00% - no reply - NO SLA -

Faisal Masoud Al-Saad

100.00% - no reply - no reply - NO SLA - no reply - no reply -

GHULAM RAHMAN Mohammad AL-Dubayyan Abdulrahman Alzaidi Faisal Masoud Al-Saad

100.00% 100.00% 100.00% - NO SLA - no reply - no reply -

Faisal Masoud Al-Saad OSAMA A.HAMED Mohammad AL-Dubayyan Mohammed Sajid Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% - NO SLA 100.00% - NO SLA 100.00% 100.00% 100.00% 100.00% - no reply - no reply -

OSAMA A.HAMED

100.00% - no reply - no reply -

GHULAM RAHMAN

- NO SLA - no reply -

OSAMA A.HAMED Mohammad AL-Dubayyan OSAMA A.HAMED Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - no reply -

Faisal Masoud Al-Saad High (From 1-8 Hours) GHULAM RAHMAN Abdulrahman Alzaidi Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Faisal Masoud Al-Saad Faisal Masoud Al-Saad mohammad shafiq Faisal Masoud Al-Saad - NO SLA 100.00% 0% 0% 0%

Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Abdulrahman Alzaidi Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad OSAMA A.HAMED GHULAM RAHMAN Mohammad AL-Dubayyan OSAMA A.HAMED Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad GHULAM RAHMAN GHULAM RAHMAN Mohammad AL-Dubayyan Faisal Masoud Al-Saad Abdulrahman Alzaidi Abdulrahman Alzaidi Mohammad AL-Dubayyan Faisal Masoud Al-Saad OSAMA A.HAMED Mohammad AL-Dubayyan OSAMA A.HAMED Mohammad AL-Dubayyan Faisal Masoud Al-Saad OSAMA A.HAMED Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad OSAMA A.HAMED Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad

- no reply - no reply 100.00% - NO SLA - NO SLA 100.00% - no reply 100.00% - no reply 100.00% - NO SLA 100.00% 100.00% - NO SLA 100.00% - NO SLA - NO SLA 100.00% 100.00% - no reply - NO SLA 100.00% 100.00% 100.00% 0% 100.00% - NO SLA 100.00% - NO SLA 100.00% 100.00% 100.00 100.00% 100.00% - no reply - no reply 100.00% - no reply 100.00% 100.00% - NO SLA 100.00% 100.00% 100.00% - no reply 100.00% 100.00% 100.00%

High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Abdulrahman Alzaidi Mohammad AL-Dubayyan GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan GHULAM RAHMAN Faisal Masoud Al-Saad Mohammed Sajid GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Abdulrahman Alzaidi GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammed Sajid Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan Abdulrahman Alzaidi Abdulrahman Alzaidi OSAMA A.HAMED

- no reply 100.00% 0% 100.00% 100.00% - no reply 100.00% - no reply 100.00% 100.00% 100.00% 100.00% - NO SLA - no reply 100.00% 100.00% - no reply 100.00% 100.00% 100.00% - no reply 100.00% - no reply - no reply - no reply 100.00% - NO SLA 100.00% - no reply 100.00% 100.00% 100.00% - no reply 100.00% 100.00% - NO SLA 100.00% 100.00% 100.00% 100.00% 100.00% 0% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% 100.00% 100.00% - no reply -

Faisal Masoud Al-Saad OSAMA A.HAMED OSAMA A.HAMED Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad

0% 100.00% 0% 100.00% 100.00% 100.00% - NO SLA -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% 100.00% 100.00% - no reply - no reply - no reply - no reply -

OSAMA A.HAMED GHULAM RAHMAN Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Herman Abdulrahman Alzaidi Faisal Masoud Al-Saad GHULAM RAHMAN

100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days)

100.00% - no reply 100.00% - no reply - no reply -

Faisal Masoud Al-Saad

OSAMA A.HAMED

100.00% - no reply - no reply - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad OSAMA A.HAMED

100.00% 100.00% - NO SLA 100.00% - no reply -

Faisal Masoud Al-Saad

100.00% - no reply - no reply -

Sultan Al-Samaani

0% - no reply -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% 100.00%

Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week)

OSAMA A.HAMED

100.00% - no reply -

Faisal Masoud Al-Saad

0% - no reply -

OSAMA A.HAMED Faisal Masoud Al-Saad

100.00% 0% - NO SLA -

Faisal Masoud Al-Saad Mohammad AL-Dubayyan

100.00% 100.00% - no reply - no reply -

OSAMA A.HAMED

100.00% - no reply - no reply - no reply - NO SLA - NO SLA -

Mohammad AL-Dubayyan

100.00% - no reply -

Faisal Masoud Al-Saad Mohammad AL-Dubayyan

0% 100.00% - no reply - no reply - no reply - no reply - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan mohammad shafiq

100.00% 100.00% 100.00% 0% - no reply -

Faisal Masoud Al-Saad

100.00% - no reply - no reply -

Mohammad AL-Dubayyan

0% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% - no reply -

Mohammad AL-Dubayyan OSAMA A.HAMED Mohammed Sajid

100.00% 100.00%

Low (From 1 hour to 1 week)

Faisal Masoud Al-Saad

- NO SLA -

Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week)

Faisal Masoud Al-Saad mohammad shafiq Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad OSAMA A.HAMED Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad OSAMA A.HAMED

- NO SLA 0% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% 100.00% - NO SLA - NO SLA 100.00% 100.00% - no reply - no reply - no reply - no reply - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammed Sajid Faisal Masoud Al-Saad

100.00% 100.00% 100.00% - NO SLA - no reply - no reply -

Faisal Masoud Al-Saad

100.00% - no reply -

mohammad shafiq Faisal Masoud Al-Saad

100.00% 100.00% - no reply -

Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days)

Mohammed Sajid Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% 100.00% - NO SLA 100.00% 100.00% - NO SLA - no reply -

Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad

- NO SLA 100.00% 100.00% 33.33% 100.00%

Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Mohammed Sajid Mohammed Sajid Mohammed Sajid Mohammed Sajid Abdulrahman Alzaidi Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammed Sajid Faisal Masoud Al-Saad Mohammed Sajid mohammad shafiq Mohammad AL-Dubayyan Mohammed Sajid Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammed Sajid Mohammed Sajid Herman Faisal Masoud Al-Saad Mohammed Sajid Herman Herman Herman Herman Herman Herman Mohammed Sajid Herman Faisal Masoud Al-Saad Herman Herman Faisal Masoud Al-Saad Mohammed Sajid Faisal Masoud Al-Saad OSAMA A.HAMED mohammad shafiq mohammad shafiq Mohammad AL-Dubayyan Mohammad AL-Dubayyan

- no reply 0% 100.00% 100.00% 100.00% 100.00% - no reply 33.33% - no reply - NO SLA 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - no reply 0% 100.00% 100.00% - no reply 100.00% 100.00% 100.00% - no reply 100.00% - NO SLA 100.00% 100.00% 100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% 100.00%

Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days)

Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammed Sajid Mohammad AL-Dubayyan Abdulrahman Alzaidi

100.00% 100.00% 100.00% 100.00% 100.00% - no reply - no reply - no reply -

Mohammed Sajid Mohammad AL-Dubayyan mohammad shafiq

100.00% 100.00%

Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days)

Herman Faisal Masoud Al-Saad

0% - NO SLA - no reply -

Faisal Masoud Al-Saad

100.00% - no reply -

Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan

- NO SLA 100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - NO SLA -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad

0% 100.00% 100.00% 100.00% 0% 0% - NO SLA 100.00% - NO SLA - NO SLA 100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan Mohammed Sajid

100.00% - NO SLA - no reply -

Faisal Masoud Al-Saad High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Herman 0% - no reply - no reply -

Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

Mohammed Sajid Mohammed Sajid Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammed Sajid Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammed Sajid Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammed Sajid Mohammed Sajid Mohammed Sajid Mohammed Sajid

100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% 100.00% 100.00% - no reply - NO SLA -

mohammad shafiq Faisal Masoud Al-Saad GHULAM RAHMAN Faisal Masoud Al-Saad

- NO SLA 100.00% 100.00% 100.00% - no reply - no reply -

Mohammed Sajid mohammad shafiq Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - no reply -

Mohammad Salmaan GHULAM RAHMAN Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan

- NO SLA - NO SLA - NO SLA 100.00% 100.00% 100.00% - no reply -

GHULAM RAHMAN

- NO SLA - no reply - no reply - no reply - no reply - no reply - no reply -

Mohammad AL-Dubayyan

100.00% - no reply - no reply -

Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days)

GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammed Sajid Faisal Masoud Al-Saad

- NO SLA 100.00% 100.00% 100.00% 100.00% - NO SLA - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% 100.00% 100.00% - no reply -

Mohammed Sajid Mohammad AL-Dubayyan

100.00% 100.00% - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammed Sajid

0% 0% 100.00% 100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% 100.00% - no reply - no reply -

Mohammad AL-Dubayyan

100.00%

High (From 1-8 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Low (From 1 hour to 1 week) High (From 1-8 Hours) GHULAM RAHMAN Faisal Masoud Al-Saad OSAMA A.HAMED Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan mohammad shafiq Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad GHULAM RAHMAN OSAMA A.HAMED Mohammad AL-Dubayyan Mohammed Sajid Faisal Masoud Al-Saad Mohammad AL-Dubayyan mohammad shafiq OSAMA A.HAMED GHULAM RAHMAN Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammed Sajid mohammad shafiq

- no reply - no reply 100.00% 33.33% 100.00% 100.00% 100.00% 0% - NO SLA - NO SLA - NO SLA 100.00% - no reply 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - no reply 100.00% 100.00% - no reply 100.00% - no reply 100.00% 100.00% - no reply 100.00% 100.00% 100.00% - no reply - NO SLA 0% - NO SLA - no reply 100.00% 100.00% 100.00%

100.00% 100.00%

Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Mohammad AL-Dubayyan mohammad shafiq Mohammad AL-Dubayyan Mohammad AL-Dubayyan

- no reply 100.00% 0% 100.00% 100.00%

Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours)

Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% 100.00% - no reply -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% 100.00% 100.00% - no reply -

Faisal Masoud Al-Saad OSAMA A.HAMED Mohammad AL-Dubayyan

100.00% 100.00% 100.00% - no reply -

Faisal Masoud Al-Saad

100.00% - no reply -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammed Sajid Faisal Masoud Al-Saad mohammad shafiq

100.00% 100.00% - NO SLA 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% - no reply - no reply - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Faisal Masoud Al-Saad Mohammad AL-Dubayyan mohammad shafiq

- NO SLA 100.00% - NO SLA - no reply - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammed Sajid Mohammed Sajid Faisal Masoud Al-Saad

0% 100.00% 100.00% 100.00% - NO SLA - no reply -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammed Sajid Faisal Masoud Al-Saad

100.00% 0% 100.00% 100.00% 100.00% 100.00%

Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Mohammed Sajid Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan GHULAM RAHMAN GHULAM RAHMAN GHULAM RAHMAN Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan OSAMA A.HAMED Abdulrahman Alzaidi GHULAM RAHMAN OSAMA A.HAMED Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad Salmaan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammed Sajid Mohammad AL-Dubayyan Mohammed Sajid Mohammed Sajid Mohammed Sajid Mohammad AL-Dubayyan Mohammed Sajid Mohammad AL-Dubayyan

- no reply 100.00% 100.00% - no reply 100.00% 100.00% - no reply 0% - no reply - no reply 100.00% - no reply 100.00% 100.00% - NO SLA 100.00% - NO SLA 0% 100.00% 100.00% 100.00% 100.00% 0% 100.00% - no reply - no reply - no reply 100.00% 100.00% - NO SLA 100.00% - no reply 100.00% 100.00% - NO SLA - NO SLA - no reply - no reply - no reply 100.00% 100.00% 100.00% 100.00% 100.00% - NO SLA - NO SLA - NO SLA - no reply -

Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Faisal Masoud Al-Saad Faisal Masoud Al-Saad mohammad shafiq GHULAM RAHMAN Mohammad Salmaan Mohammed Sajid Mohammad AL-Dubayyan Faisal Masoud Al-Saad OSAMA A.HAMED Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan GHULAM RAHMAN mohammad shafiq OSAMA A.HAMED Faisal Masoud Al-Saad OSAMA A.HAMED Faisal Masoud Al-Saad OSAMA A.HAMED GHULAM RAHMAN GHULAM RAHMAN Abdulrahman Alzaidi GHULAM RAHMAN Mohammad AL-Dubayyan OSAMA A.HAMED Faisal Masoud Al-Saad Mohammad AL-Dubayyan Abdulrahman Alzaidi Faisal Masoud Al-Saad mohammad shafiq OSAMA A.HAMED

- NO SLA 100.00% - no reply 100.00% - no reply - NO SLA 100.00% 100.00% 100.00% 100.00% 100.00% - NO SLA - NO SLA - no reply - no reply 0% 100.00% - NO SLA - no reply 100.00% 100.00% - NO SLA - no reply - no reply 100.00% - no reply - no reply - no reply 100.00% - no reply 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - no reply - no reply 100.00% - NO SLA 100.00% 100.00% - NO SLA - NO SLA 100.00% - NO SLA -

Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

Mohammad AL-Dubayyan OSAMA A.HAMED Mohammad AL-Dubayyan Mohammad AL-Dubayyan mohammad shafiq Mohammad AL-Dubayyan

100.00% 100.00% 100.00% 100.00% 100.00%

Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week)

GHULAM RAHMAN

100.00% - no reply - no reply -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad AL-Dubayyan mohammad shafiq Mohammad AL-Dubayyan

100.00% - NO SLA - NO SLA 100.00% 100.00% 100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% 100.00% 100.00% - no reply -

Abdulrahman Alzaidi mohammad shafiq

- NO SLA 100.00% - no reply -

mohammad shafiq

100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Mohammad AL-Dubayyan mohammad shafiq GHULAM RAHMAN Abdulrahman Alzaidi mohammad shafiq Mohammad AL-Dubayyan GHULAM RAHMAN

100.00% - NO SLA - NO SLA 100.00% 100.00% 100.00% - NO SLA - no reply -

GHULAM RAHMAN Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan

100.00% 100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Mohammad AL-Dubayyan

100.00%

Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days)

Mohammad AL-Dubayyan GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% 0% 100.00% 100.00% - no reply -

Faisal Masoud Al-Saad Mohammad Salmaan

0%

Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours)

GHULAM RAHMAN Faisal Masoud Al-Saad

- NO SLA - NO SLA - no reply -

Mohammad AL-Dubayyan

100.00% - no reply - no reply -

GHULAM RAHMAN

- NO SLA - no reply - NO SLA -

GHULAM RAHMAN GHULAM RAHMAN Mohammad AL-Dubayyan

- NO SLA 100.00% 100.00% - no reply - no reply - no reply - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan

100.00% 100.00% 100.00% - no reply -

GHULAM RAHMAN

0% - no reply -

GHULAM RAHMAN Mohammad AL-Dubayyan

100.00% 100.00% - no reply - no reply -

Mohammad AL-Dubayyan mohammad shafiq

100.00% 100.00% - no reply -

GHULAM RAHMAN Mohammad AL-Dubayyan

100.00% 100.00% - no reply -

Mohammad AL-Dubayyan GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% 100.00% 100.00% 100.00% - no reply -

High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Mohammad AL-Dubayyan mohammad shafiq GHULAM RAHMAN Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad GHULAM RAHMAN Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan GHULAM RAHMAN Mohammad AL-Dubayyan GHULAM RAHMAN Mohammad AL-Dubayyan mohammad shafiq mohammad shafiq Faisal Masoud Al-Saad Faisal Masoud Al-Saad GHULAM RAHMAN GHULAM RAHMAN GHULAM RAHMAN Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan OSAMA A.HAMED

- no reply 100.00% 100.00% - no reply 100.00% 100.00% 100.00% - no reply 100.00% 100.00% 100.00% 100.00% 100.00% - no reply - no reply - no reply 100.00% 100.00% - NO SLA 100.00% - NO SLA - no reply - no reply 0% - NO SLA 100.00% - no reply 100.00% 100.00% - NO SLA 100.00% - no reply 100.00% - NO SLA 100.00% - no reply 100.00% 100.00% - NO SLA 100.00% - no reply 100.00% - no reply - no reply 100.00% - no reply 100.00% 100.00%

Low (From 1 hour to 1 week) Critical (From 1-4 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

Mohammad AL-Dubayyan GHULAM RAHMAN GHULAM RAHMAN

100.00% 100.00% 100.00% - no reply -

GHULAM RAHMAN OSAMA A.HAMED mohammad shafiq Faisal Masoud Al-Saad

100.00% 100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan OSAMA A.HAMED Faisal Masoud Al-Saad

100.00% 100.00% 100.00% - NO SLA -

Faisal Masoud Al-Saad Mohammad AL-Dubayyan

100.00% 100.00% - no reply - no reply -

mohammad shafiq

100.00% - no reply - no reply - no reply - no reply -

GHULAM RAHMAN

100.00% - no reply - no reply -

mohammad shafiq Faisal Masoud Al-Saad

- NO SLA 100.00% - no reply - no reply -

Abdulrahman Alzaidi Mohammad AL-Dubayyan Mohammad AL-Dubayyan

0% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% - no reply - no reply -

OSAMA A.HAMED Faisal Masoud Al-Saad

0% 100.00% - no reply - no reply - no reply -

GHULAM RAHMAN

100.00% - no reply - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Mohammad AL-Dubayyan

100.00%

Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

Faisal Masoud Al-Saad

100.00% - no reply -

Mohammad Salmaan

- NO SLA - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% - no reply -

Faisal Masoud Al-Saad

0% - no reply -

Mohammad AL-Dubayyan

- NO SLA - no reply -

Faisal Masoud Al-Saad GHULAM RAHMAN Khaja Moinuddin Pasha

100.00% 100.00% 0% - no reply - no reply - no reply -

GHULAM RAHMAN Mohammed Sajid GHULAM RAHMAN OSAMA A.HAMED

- NO SLA 0% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply - no reply - no reply - NO SLA -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% 100.00% - no reply -

Faisal Masoud Al-Saad mohammad shafiq

100.00% 100.00% - no reply - no reply - no reply - NO SLA -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% 100.00% - no reply - no reply - no reply - no reply - no reply - no reply -

Faisal Masoud Al-Saad Mohammed Sajid

- NO SLA 100.00% - no reply -

Faisal Masoud Al-Saad

100.00%

Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) GHULAM RAHMAN mohammad shafiq Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) GHULAM RAHMAN Faisal Masoud Al-Saad mohammad shafiq GHULAM RAHMAN

- no reply 100.00% - no reply - no reply - no reply 100.00%

100.00% - NO SLA 100.00% - NO SLA -

High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Faisal Masoud Al-Saad Abdulrahman Alzaidi High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Sultan Al-Samaani Sultan Al-Samaani GHULAM RAHMAN Sultan Al-Samaani Faisal Masoud Al-Saad mohammad shafiq Mohammed Sajid Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammed Sajid Faisal Masoud Al-Saad Sultan Al-Samaani Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammed Sajid Mohammed Sajid Mohammed Sajid mohammad shafiq OSAMA A.HAMED

- no reply 100.00% 0% - no reply - NO SLA - no reply - NO SLA - no reply 100.00% - NO SLA 100.00% - NO SLA - no reply - NO SLA 0% - no reply - no reply 0%

100.00% - no reply 100.00% - NO SLA 100.00% 100.00% - NO SLA 100.00% - no reply - NO SLA 100.00% - no reply - no reply 100.00% 100.00% - no reply - no reply -

Low (From 1 hour to 1 week) High (From 1-8 Hours) mohammad shafiq Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Faisal Masoud Al-Saad Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) GHULAM RAHMAN mohammad shafiq Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Faisal Masoud Al-Saad Faisal Masoud Al-Saad OSAMA A.HAMED Mohammad AL-Dubayyan Mohammad AL-Dubayyan OSAMA A.HAMED OSAMA A.HAMED OSAMA A.HAMED OSAMA A.HAMED OSAMA A.HAMED OSAMA A.HAMED Faisal Masoud Al-Saad OSAMA A.HAMED OSAMA A.HAMED GHULAM RAHMAN GHULAM RAHMAN OSAMA A.HAMED OSAMA A.HAMED Mohammed Sajid GHULAM RAHMAN OSAMA A.HAMED Mohammed Sajid Sultan Al-Samaani GHULAM RAHMAN OSAMA A.HAMED

- NO SLA - NO SLA -

0% - no reply - NO SLA 100.00% 100.00% - no reply - no reply - no reply - NO SLA 100.00% 100.00% - no reply - no reply 100.00% 100.00% - NO SLA -

- NO SLA - no reply - no reply 100.00% - NO SLA - no reply - no reply 100.00% 100.00% - no reply - NO SLA -

100.00% - no reply 100.00% 100.00% 100.00% 100.00% - no reply - no reply 100.00% 100.00% 100.00% - no reply - NO SLA 100.00% - NO SLA 100.00%

High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours)

OSAMA A.HAMED

100.00% - no reply -

OSAMA A.HAMED Mohammad AL-Dubayyan Faisal Masoud Al-Saad Sultan Al-Samaani Mohammad AL-Dubayyan Mohammad AL-Dubayyan OSAMA A.HAMED GHULAM RAHMAN

100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - NO SLA - no reply -

OSAMA A.HAMED Mohammad AL-Dubayyan OSAMA A.HAMED OSAMA A.HAMED Faisal Masoud Al-Saad Mohammad AL-Dubayyan GHULAM RAHMAN Faisal Masoud Al-Saad

100.00% 100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% 100.00% - no reply - no reply - no reply -

Sultan Al-Samaani

100.00% - no reply - no reply -

mohammad shafiq Sultan Al-Samaani Mohammad AL-Dubayyan GHULAM RAHMAN

- NO SLA 0% 100.00% - NO SLA - no reply -

Mohammad AL-Dubayyan mohammad shafiq mohammad shafiq

- NO SLA 0%

Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

OSAMA A.HAMED GHULAM RAHMAN

100.00% 100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Mohammad AL-Dubayyan mohammad shafiq Mohammad AL-Dubayyan GHULAM RAHMAN Mohammad AL-Dubayyan

100.00% - NO SLA 100.00% - NO SLA 0% - no reply - no reply - no reply -

High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) mohammad shafiq Faisal Masoud Al-Saad Faisal Masoud Al-Saad Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) GHULAM RAHMAN Faisal Masoud Al-Saad mohammad shafiq Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Sultan Al-Samaani Sultan Al-Samaani Mohammad AL-Dubayyan Sultan Al-Samaani Sultan Al-Samaani Mohammad AL-Dubayyan mohammad shafiq OSAMA A.HAMED Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan mohammad shafiq Sultan Al-Samaani OSAMA A.HAMED mohammad shafiq OSAMA A.HAMED Faisal Masoud Al-Saad

- no reply 100.00% - no reply - NO SLA 100.00% - no reply - no reply - NO SLA 100.00%

- NO SLA 100.00%

100.00% - no reply - no reply - no reply - no reply - no reply - no reply 100.00% 100.00% 100.00% 0% 100.00% 0% - no reply 100.00% - no reply 100.00% - NO SLA 100.00% 100.00% - no reply - NO SLA - no reply 100.00% 100.00% 0% - no reply - no reply - no reply 100.00% 100.00% 0% - no reply 100.00% - no reply -

Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Faisal Masoud Al-Saad

- NO SLA - NO SLA -

Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammed Sajid Mohammad AL-Dubayyan mohammad shafiq Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Mohammad AL-Dubayyan Sultan Al-Samaani Mohammed Sajid Mohammed Sajid Sultan Al-Samaani Mohammad AL-Dubayyan GHULAM RAHMAN GHULAM RAHMAN Sultan Al-Samaani Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Khaja Moinuddin Pasha Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan GHULAM RAHMAN Sultan Al-Samaani GHULAM RAHMAN mohammad shafiq Herman Faisal Masoud Al-Saad

- NO SLA - NO SLA - no reply 100.00% 100.00% - no reply - no reply 100.00% 100.00% 0% 100.00%

- NO SLA - NO SLA - no reply - no reply 100.00% - no reply 100.00% 100.00% 100.00% 100.00% 100.00% - NO SLA - no reply 100.00% 100.00% 100.00% - no reply 100.00% - NO SLA - no reply - no reply - NO SLA 0% - no reply 100.00% 100.00% 100.00% 100.00% - NO SLA 100.00% - no reply 100.00% 0%

Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Critical (From 1-4 Hours)

Mohammad AL-Dubayyan Mohammad AL-Dubayyan mohammad shafiq

100.00% 0% - NO SLA - no reply - no reply - no reply -

Mohammed Sajid GHULAM RAHMAN Mohammad AL-Dubayyan

100.00% 100.00% 100.00% - no reply -

OSAMA A.HAMED Mohammad AL-Dubayyan

100.00% 100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply - no reply - no reply -

Sultan Al-Samaani GHULAM RAHMAN

100.00% 100.00% - no reply - no reply -

GHULAM RAHMAN OSAMA A.HAMED mohammad shafiq Khaja Moinuddin Pasha Khaja Moinuddin Pasha mohammad shafiq

- NO SLA 100.00% - NO SLA 100.00% 0%

Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days)

OSAMA A.HAMED GHULAM RAHMAN Faisal Masoud Al-Saad

100.00% - NO SLA -

High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days)

GHULAM RAHMAN

100.00% - no reply - no reply -

OSAMA A.HAMED

100.00% - no reply -

mohammad shafiq GHULAM RAHMAN Sultan Al-Samaani Sultan Al-Samaani

- NO SLA - NO SLA 100.00% 100.00% - no reply -

Sultan Al-Samaani

100.00% - no reply - no reply -

Mohammad AL-Dubayyan

100.00% - no reply - no reply - NO SLA - no reply -

Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours)

GHULAM RAHMAN Mohammad AL-Dubayyan Sultan Al-Samaani GHULAM RAHMAN GHULAM RAHMAN

100.00% 100.00% 100.00% 100.00% 100.00% - no reply - NO SLA - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Sultan Al-Samaani GHULAM RAHMAN

100.00%

Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days)

Herman Mohammad AL-Dubayyan

- NO SLA 0% - no reply -

Mohammad AL-Dubayyan

- NO SLA - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% 100.00% - no reply -

mohammad shafiq

- NO SLA - no reply -

GHULAM RAHMAN Mohammad AL-Dubayyan Sultan Al-Samaani

- NO SLA 100.00% 0% - no reply - NO SLA -

Mohammad AL-Dubayyan

100.00% - no reply -

mohammad shafiq

- NO SLA - no reply - no reply -

Mohammad AL-Dubayyan OSAMA A.HAMED

100.00% 100.00% - no reply - no reply - no reply -

OSAMA A.HAMED Mohammad AL-Dubayyan OSAMA A.HAMED

100.00% 100.00% - NO SLA - no reply -

Mohammad AL-Dubayyan GHULAM RAHMAN

100.00% 100.00% - no reply - no reply - no reply -

Mohammad AL-Dubayyan

100.00%

Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammed Sajid Mohammad AL-Dubayyan OSAMA A.HAMED Mohammad AL-Dubayyan Mohammad AL-Dubayyan GHULAM RAHMAN OSAMA A.HAMED GHULAM RAHMAN Mohammed Sajid Mohammed Sajid Mohammed Sajid Mohammad AL-Dubayyan Abdulrahman Alzaidi Mohammad AL-Dubayyan Mohammed Sajid Mohammad AL-Dubayyan GHULAM RAHMAN GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Abdulrahman Alzaidi

- no reply 100.00% - NO SLA - no reply 100.00% 100.00% - no reply 100.00% - no reply - no reply - no reply - no reply - no reply - no reply - no reply 100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% - NO SLA - no reply - no reply 100.00% - no reply 100.00% 100.00% - no reply 100.00% - NO SLA - no reply - NO SLA - no reply 100.00% 100.00% - no reply - no reply - no reply 100.00% 100.00% 100.00% 100.00% 0% - no reply - no reply 0% - no reply -

Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

GHULAM RAHMAN

- NO SLA - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Abdulrahman Alzaidi Abdulrahman Alzaidi Abdulrahman Alzaidi Mohammad AL-Dubayyan mohammad shafiq Mohammad AL-Dubayyan GHULAM RAHMAN

100.00% 100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% - no reply - no reply - no reply -

GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad AL-Dubayyan Khaja Moinuddin Pasha GHULAM RAHMAN GHULAM RAHMAN Mohammad AL-Dubayyan

- NO SLA 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan Khaja Moinuddin Pasha

100.00% 100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Abdulrahman Alzaidi Mohammad AL-Dubayyan Sultan Al-Samaani Mohammad AL-Dubayyan mohammad shafiq Sultan Al-Samaani

100.00% 100.00% 100.00% 100.00% - NO SLA 100.00% - no reply - no reply - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan GHULAM RAHMAN

100.00% 100.00% - NO SLA - no reply -

OSAMA A.HAMED OSAMA A.HAMED Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days)

Mohammad AL-Dubayyan

100.00% - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% - NO SLA -

Mohammed Sajid Sultan Al-Samaani mohammad shafiq Sultan Al-Samaani

100.00% 0% - NO SLA 100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply - no reply - no reply -

Sultan Al-Samaani

100.00% - no reply - no reply - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan

100.00% 100.00% 100.00% - no reply - no reply - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% - no reply -

Faisal Masoud Al-Saad

100.00% - no reply - no reply - no reply - no reply -

Abdulrahman Alzaidi

100.00% - no reply - no reply -

Abdulrahman Alzaidi OSAMA A.HAMED Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Abdulrahman Alzaidi Faisal Masoud Al-Saad Faisal Masoud Al-Saad

- NO SLA 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - NO SLA 100.00% - NO SLA -

Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) GHULAM RAHMAN Sultan Al-Samaani

- no reply - no reply 100.00% - no reply 0%

High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours)

Mohammad AL-Dubayyan

0% - no reply -

Faisal Masoud Al-Saad Sultan Al-Samaani

100.00% 100.00% - no reply -

Sultan Al-Samaani OSAMA A.HAMED

100.00% 100.00% - no reply - no reply -

Mohammad AL-Dubayyan

100.00% - NO SLA -

Sultan Al-Samaani Faisal Masoud Al-Saad

100.00% - NO SLA - no reply -

GHULAM RAHMAN Faisal Masoud Al-Saad Mohammad AL-Dubayyan

- NO SLA 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Mohammad Salmaan

100.00% - no reply - no reply - no reply - no reply -

Mohammad AL-Dubayyan

100.00% - no reply - no reply -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad GHULAM RAHMAN

100.00% 100.00% - NO SLA - NO SLA - NO SLA -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad Salmaan

100.00% 100.00% - NO SLA - NO SLA -

Mohammad AL-Dubayyan High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Faisal Masoud Al-Saad GHULAM RAHMAN Mohammad AL-Dubayyan 0% 100.00% 100.00% - no reply -

Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours)

Khaja Moinuddin Pasha

- NO SLA - no reply - no reply -

Khaja Moinuddin Pasha Faisal Masoud Al-Saad GHULAM RAHMAN

100.00% 100.00% - NO SLA - no reply - NO SLA -

Mohammed Sajid

100.00% - no reply - no reply - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan mohammad shafiq

100.00% 100.00% - NO SLA - no reply - NO SLA - no reply - no reply -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% 100.00% - no reply - no reply - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

mohammad shafiq

100.00% - no reply -

Mohammed Sajid

100.00% - no reply -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad

- NO SLA - NO SLA 100.00% - no reply -

Mohammed Sajid

100.00% - no reply -

Mohammed Sajid

100.00% - no reply -

Sultan Al-Samaani

100.00% - no reply - no reply - no reply -

Mohammad AL-Dubayyan

100.00%

Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours)

Mohammed Sajid

0% - no reply - NO SLA -

OSAMA A.HAMED

0%

High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week)

Mohammad AL-Dubayyan

100.00% - no reply -

Sultan Al-Samaani GHULAM RAHMAN

100.00% 100.00% - no reply -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% 100.00% - no reply - no reply -

Abdulrahman Alzaidi Mohammad AL-Dubayyan OSAMA A.HAMED

100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan Sultan Al-Samaani GHULAM RAHMAN Sultan Al-Samaani Sultan Al-Samaani

100.00% 100.00% 100.00% 100.00% - NO SLA - no reply - no reply -

Mohammad AL-Dubayyan Sultan Al-Samaani

100.00% 100.00% - no reply - NO SLA -

Sultan Al-Samaani Mohammed Sajid

100.00% 100.00% - no reply -

Abdulrahman Alzaidi Mohammed Sajid Abdulrahman Alzaidi Mohammad AL-Dubayyan GHULAM RAHMAN Abdulrahman Alzaidi Mohammed Sajid Mohammad AL-Dubayyan mohammad shafiq Abdulrahman Alzaidi mohammad shafiq GHULAM RAHMAN Sultan Al-Samaani Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammed Sajid Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan

100.00% 100.00% 100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% - NO SLA 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - no reply - no reply -

High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) OSAMA A.HAMED GHULAM RAHMAN GHULAM RAHMAN GHULAM RAHMAN Sultan Al-Samaani Sultan Al-Samaani Faisal Masoud Al-Saad OSAMA A.HAMED Sultan Al-Samaani

- no reply 100.00% 100.00% 100.00% 100.00% - no reply 100.00% - no reply - no reply - no reply 100.00% - NO SLA - no reply 100.00% - no reply 100.00%

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

Total tickets 186 207 209 193 214 158 198 131 105 165 150 152 2068

solved tickets 186 207 209 193 214 158 198 131 105 165 150 152 2068

SLA 100%

% 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 1031 49.85

SLA 99%

50% #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!

SLA below 50% % NO SLA % SLA 0% % No Reply 0.0 0.00 0.00 0.0 0.00 0.00 0.0 0.00 0.00 0.0 0.00 0.00 0.0 0.00 0.00 0.0 0.00 0.00 0.0 0.00 0.00 0.0 0.00 0.00 0.0 0.00 0.00 0.0 0.00 0.00 0.0 0.00 0.00 0.0 0.00 0.00 3 0.1 290 14.02 94 4.55 617

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 29.84

blank 33 2068

7246 7247 7248 7249 7250 7251 7252 7253 7254 7255 7256 7257 7258 7259 7260 7261 7262 7263 7264 7265 7266 7267 7268 7269 7270 7271 7272 7273 7274 7275 7276 7277 7278 7279 7280 7281 7282 7283 7284 7285

hand punch Printer Connection in QCC Finance Office Difficulties in displaying Creation of shared folder Need Microsoft office to install. How to access my mails during vacation JDE password arrangement OHR Please install acrobat 6.0 JDE PASSWORD Could not Print to Network Printer Printer is disconnected with my computer KNOWLEDGE MANAGER Arrangement 0f OHR,email,computer name&JDE for new superindent-R&hk Request to add M.S PROJECT software on to my P.C Printing Comparative Cannot Print from JDE Need to Install SKF & Emerson On line Printing Comparative Computer problem (Cannot assign Printer for printing OQ and OP). Install New Equipment Software Shift PCs Uncompleted comparative

Hand Punch - Computers Problems - Auto Dispatch system (VAS) Printers - Auto Dispatch system (VAS) Telephone System Computers Problems - Internet - Computers Problems - Others Auto Dispatch system (VAS) Network - Others Others Computers Problems - Printers - Others Computers Problems - Computers Problems - JDE - HR& payroll OHR Printers - Printers - Printers - Printers - Auto Dispatch system (VAS) KMS Hand Punch - Network - Internet - Others JDE -Supply Printers - Scanners & Cameras - OLCM Problems JDE -Supply

Computers Problems - Computers Problems - Others JDE -Supply

7286 7287 Printer is disconnected with my computer 7288 Printer is disconnected with my computer P.O. 11001136 dt. 21/03/2011 ( ORDER 7289 CANCELLATION) 7290 7291 Need Internet connection to KMS Server. 7292 Account problem ******New computer and email for new 7293 employee******* Need to activate & install JDE for Electrical Senior 7294 supervisor--Reg Need to Lay Two Number of Network Cables in 7295 Mobile Crusher-2. 7296 my network not work Need Email and JDE approach for Oliver Laplap 7297 Geonzon 7298 Punching Machine Not Working 7299 New Arrival Employee for Hand Punching 7300 Residence telephone line is out of order 7301 7302 7303 Error in Logging in/out on Hand Punch 7304 7305 7306 7307 7308 7309 tellphone not work 7310 E-mail & JDE (Supply) access for Mr. Mohammad 7311 Aftab Khan (Emp.No.3230) 7312 Mobile crusher no.1 telephone is out of service 7313 share file inclusion on desktop 7314 Provide JDE to new Supervisor Electrical my computer need many things (Mohammed 7315 Alsoly) 7316 allocation schedul cannt open and computer too 7317 much slow 7318 / 7319 Account problem Need to install JDE to Mr.Oliver-Sr.Supervisor 7320 Computer--Reg

JDE -Supply Printers - Printers - JDE -Supply Email Problems - Internet - JDE - Maintenance Computers Problems - JDE - Maintenance Network - Network - JDE - Maintenance Hand Punch - Hand Punch - Telephone System Telephone System RFID Gates Hand Punch - Printers - Computers Problems - Email Problems - Others Printers - Telephone System Printers - JDE -Supply Telephone System Computers Problems - JDE - Maintenance Computers Problems - Internet - Computers Problems - Computers Problems - JDE - Maintenance JDE - Maintenance

7321 7322 7323 7324 7325 7326 7327 7329

iNTERNET FACILITY FOR sENIOR SUPERVISOR mR.Oliver--Reg Print workorder not work Slow response Telephone out of order Mouse not working properly. printer is not installed

Internet - JDE - Maintenance Computers Problems - Auto Dispatch system (VAS) Telephone System Printers - Computers Problems - Printers -

Need of computer & JDE installation for 7330 Sr.Instrument Supervisor (Emp no: 3231)--Reg 7331 7332 7333 7334 7335 7336 7337 7338 7339 7340 7341 7342 7343 7344 7345 7346 7347 7348 7349 7350 7351 generate OHR USER NAME pc problem Name details--Reg OHR not working Scanner Computer Problem @ sujit paulo My PC becomes extremely slow New Arrival Employee for Hand Punching Telephone No. 2517 is out of order Computers of Store personnel - processing takes long time activate hand finger punching Internet provision for new employee

JDE - Maintenance

OHR Internet - Telephone System Computers Problems - Computers Problems - Auto Dispatch system (VAS) OHR Scanners & Cameras - Computers Problems - Computers Problems - Internet - Internet - OHR Hand Punch - Telephone System Computers Problems - Hand Punch - Auto Dispatch system (VAS) Internet - Auto Dispatch system (VAS) Auto Dispatch system (VAS)

7352 OHR 7353 Computer totally stoped 7354 cOMPUTER nOT wORKING 7355 7356 computer hard disc full- no mails coming&going

OHR Computers Problems - Computers Problems - Auto Dispatch system (VAS) Computers Problems -

7357 Shell Scanner PL-1 7358 7359 Unable to view General Ledger Post Report 7360 My mails are going outside/inside--Reg Need of OHR facility for Mr. CHOCKALIGAM 7361 GANESAN EMP NO: 3231 --reG Need of JDE installation for Sr.Instrument 7362 Supervisor (Emp no: 3231)--Reg 7363 OHR & QCC support not working 7364 New Arrival Employee for Hand Punching 7365 Mohammed Alsoly (2327)

Computers Problems - Auto Dispatch system (VAS) JDE - Finance Email Problems - OHR JDE - Maintenance OHR Hand Punch - Computers Problems -

7366 OHR 7367 JDE 7368 Punching Scaninging

OHR JDE - Maintenance Hand Punch -

7369 7370 7371 7372 7373 7374 7375 7376 7377 7378 7379 7380 7381 7382 7383 7384 7385 7386

Telephone at camp not working Creation of OHR account. ROOM NO F 47 EXTENSION PHONE qccfs Edit (Read & Write Option) Need to open JDE of Electrical superindentent -Reg Employee Hand punching problem Tripping with heat Network

Telephone System OHR Telephone System Others Auto Dispatch system (VAS) Computers Problems - Computers Problems - JDE - Maintenance Hand Punch - OHR Printers - Internet - Computers Problems - Others Auto Dispatch system (VAS) Computers Problems - Telephone System Auto Dispatch system (VAS) Computers Problems - Auto Dispatch system (VAS) Hand Punch - Computers Problems - Network -

7387 Mobile Workshop Laptop Battery & Virus Problem 7388 7389 New Arrival Employee for Hand Punching 7390 7391

7392 7393 7394 7395 7396 7397

Please provide internet to gamma matrics computer. Can't copy and paste material network printer unavailable computer on/off button not working repair ex. 2608

Internet - Computers Problems - Hand Punch - Printers - Computers Problems - Telephone System

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Mohammad AL-Dubayyan Faisal Masoud Al-Saad GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad Salmaan Mohammad AL-Dubayyan Faisal Masoud Al-Saad GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad Salmaan Mohammad AL-Dubayyan GHULAM RAHMAN Faisal Masoud Al-Saad Mohammad AL-Dubayyan Sultan Al-Samaani Faisal Masoud Al-Saad Mohammad AL-Dubayyan Sultan Al-Samaani OSAMA A.HAMED Faisal Masoud Al-Saad Sultan Al-Samaani

- no reply 100.00% 100.00% - no reply 100.00% 100.00% - no reply - no reply 100.00% - NO SLA 100.00% - NO SLA - no reply - NO SLA 100.00% 100.00% - no reply 100.00% - no reply 100.00% - no reply - no reply - no reply - no reply 100.00% - no reply - no reply 100.00% 100.00% - NO SLA - NO SLA - NO SLA 100.00% 100.00% - NO SLA - NO SLA -

Closed Closed Closed Closed

High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours)

0% 100.00% 100.00% - no reply -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours)

Khaja Moinuddin Pasha

- NO SLA - no reply - no reply -

Khaja Moinuddin Pasha Faisal Masoud Al-Saad GHULAM RAHMAN

100.00% 100.00% - NO SLA - no reply - NO SLA -

Mohammed Sajid

100.00% - no reply - no reply - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan mohammad shafiq

100.00% 100.00% - NO SLA - no reply - NO SLA - no reply - no reply -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% 100.00% - no reply - no reply - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

mohammad shafiq

100.00% - no reply -

Mohammed Sajid

100.00% - no reply -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad

- NO SLA - NO SLA 100.00% - no reply -

Mohammed Sajid

100.00%

Closed Closed Closed Closed Closed Closed Closed Closed

High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Mohammad AL-Dubayyan Sultan Al-Samaani Mohammed Sajid

- no reply 100.00% - no reply 100.00% - no reply - no reply - no reply 100.00%

Closed Employ ee replied Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Employ ee replied Closed Closed Closed Closed

Medium (From 1 Hour to 3 Days)

Mohammed Sajid

0%

Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Mohammad AL-Dubayyan Sultan Al-Samaani GHULAM RAHMAN Sultan Al-Samaani Sultan Al-Samaani Abdulrahman Alzaidi Mohammad AL-Dubayyan OSAMA A.HAMED Mohammad AL-Dubayyan Faisal Masoud Al-Saad Sultan Al-Samaani GHULAM RAHMAN OSAMA A.HAMED Mohammad AL-Dubayyan

- no reply - NO SLA 0% 100.00% - no reply 100.00% 100.00% - no reply 100.00% 100.00% - no reply - no reply 100.00% 100.00% 100.00% - no reply 100.00% 100.00% 100.00% 100.00% - NO SLA -

Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Mohammad AL-Dubayyan Sultan Al-Samaani

- no reply - no reply 100.00% 100.00% - no reply -

Hold Closed Closed Closed Closed Closed Closed Closed Closed Wating for Employe e reply Closed Closed Wating for Employe e reply Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Open Closed Closed Closed Closed Closed Open Closed Closed Closed Closed

Low (From 1 hour to 1 week) Critical (From 1-4 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Abdulrahman Alzaidi Mohammed Sajid Abdulrahman Alzaidi Mohammad AL-Dubayyan GHULAM RAHMAN Sultan Al-Samaani Mohammed Sajid

- NO SLA 100.00% 100.00% - no reply 100.00% 100.00% 100.00% 100.00% 100.00%

Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours)

Abdulrahman Alzaidi Mohammed Sajid Mohammad AL-Dubayyan

- NO SLA 100.00% 100.00%

Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week)

mohammad shafiq Abdulrahman Alzaidi mohammad shafiq GHULAM RAHMAN Sultan Al-Samaani Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammed Sajid Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan

- NO SLA 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - no reply - no reply - no reply -

Sultan Al-Samaani Faisal Masoud Al-Saad OSAMA A.HAMED Sultan Al-Samaani

100.00% 100.00% 100.00% 100.00% - no reply -

Sultan Al-Samaani

100.00% - no reply - no reply - no reply -

Closed Closed Closed Closed Closed Closed

Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week)

GHULAM RAHMAN GHULAM RAHMAN

100.00% - NO SLA - no reply -

GHULAM RAHMAN

100.00% - no reply -

OSAMA A.HAMED

100.00%

7096 7097 7098 7099 7100 7101 7102 7103 7104 7105 7106 7107 7108 7109 7110 7111 7112 7113 7114 7115 7116 7117 7118 7119 7120 7121 7122 7123 7124 7125 7126 7127 7128 7129 7130 7131 7132 7133 7134 7135 7136 7137

Scanner from the Copy Machine Installation of VAS system Punching Machine Not Working non functioning electronic attendance internet Printer problem - reconnect the HP laser Jet 4250n TV Channles repai for ex.2257 ******PL-1, PL-2 OLCM Problem******* Configure printer 2284 2284 internet is not working Hand Scan Enrollment of Emp. No.3183 Jason Donton Samson at Elect. Bldg. vas SAFETY QCC ACCOUNT Installing JDE new internet explorer version Internet explorer not opening Internet Option E-mail & Internet problems Problem while generating OQ from OR. ex.no-2606and 3526.mrs mustfa ladies club OQ process JDE PROCESSING Repaer Inter Net internet activation Install new software Computers problems ***********SKF OLCM problem*********** programe proplem CPU PROBLEM nEED Hand punch at EMP Building Price Conversion

Scanners & Cameras - Computers Problems - Auto Dispatch system (VAS) Auto Dispatch system (VAS) Hand Punch - Hand Punch - Internet - Printers - Others Telephone System OLCM Problems Printers - Computers Problems - Computers Problems - Internet - Hand Punch - Auto Dispatch system (VAS) Computers Problems - JDE - Maintenance Computers Problems - Internet - Computers Problems - Internet - Email Problems - JDE -Supply Telephone System JDE -Supply JDE -Supply Internet - Network - Network - Internet - Internet - Telephone System Others Computers Problems - OLCM Problems Computers Problems - Computers Problems - Computers Problems - Hand Punch - JDE -Supply

7138 7139 7140 7141 7142 7143 7144 7145 7146 7147 7148 7149 7150 7151 7152 7153 7154

Repaer Inter Net make provision for sharing file My internet not working New Arrival Employee for Hand Punching New Arrival Employee for Hand Punching New Arrival Employee for Hand Punching JDE hand finger punching B 211 telephone (Javed Qaisar)

Hand Punch - Telephone System Email Problems - Internet - Computers Problems - Internet - Computers Problems - Internet - Hand Punch - Hand Punch - Hand Punch - Hand Punch - JDE - HR& payroll OHR OHR Hand Punch - Telephone System Computers Problems - Computers Problems - Others OLCM Problems RFID Gates Network - Hand Punch - Hand Punch - JDE -Supply Internet - Others Hand Punch - Computers Problems - Printers - JDE -Supply Others Printers - JDE - HR& payroll OHR Hand Punch - Auto Dispatch system (VAS) Printers - Telephone System

7155 Provide & install computer for new employee requesting for replacement of autocad program 7156 for Engr. Ayman 7157 Re-connection of PC 7158 ***********SKF OLCM*********** 7159 MY VEHICLE STICKER IS NOT WORKING 7160 Need to Lay Four Number of Network Cables. 7161 New Arrival Employee for Hand Punching 7162 New Arrival Employee for Hand Punching 7163 Windows & JDE (Supply) access for new Employee 7164 CIC Workshop Internet Connection Request 7165 Username & Password, E-Mail Account 7166 No Internet Connection & keyboard keys are hard 7167 to press 7168 Printer 7169 JDE CONNECTION 7170 INTERNET CONNECTION 7171 7172 7173 7174 New Arrival Employee for Hand Punching 7175 7176 7177 request for repair B6 F telephone ex.

7178 7179 7180 Export To Excel 7181 Email Connection Error Message 7182

Auto Dispatch system (VAS) OHR Computers Problems - Email Problems - Hand Punch - Hand Punch - Internet - Printers - Telephone System Telephone System Computers Problems - Computers Problems - Computers Problems - Printers - Computers Problems - Computers Problems - Hand Punch - Hand Punch - Computers Problems - JDE - Maintenance Auto Dispatch system (VAS) Telephone System Auto Dispatch system (VAS) Computers Problems - Others Computers Problems - Printers - Telephone System Auto Dispatch system (VAS) Telephone System Computers Problems - Printers - Others JDE - Finance Printers - Others Hand Punch - Computers Problems -

5622

7183 5622 7184 7185 All kilns- shell scanner printer problems 7186 Telephone Unit 7187 7188 7189 7190 7191 7192 7193 7194 7195 7196 7197 7198 7199 7200 7201 7202 7203 7204 7205 7206 7207 7208 7209 7210 7211 7212 7213 reqesting for telephone connection for this office Computer Keyboard Printer install viso New employee Hand puch registration JDE PROBLEM For new conaction Installing Acad 2011 Not able to make printing from Mr.Ibrahim Sultan Computer House telephone line is dead Change of mouse Setup for Printer Importing Data from JDE to excel OQ Printer Transfer of Office Equipments

7214 Need punch facilty at Tech bldg for Emp no:3607 7215 Update Time and Date

7216 7217 7218 7219 7220 7221 7222 7223 7224 7225 7226 7227 7228 7229 7230 7231 7232 7233 7234 7235 7236 7237 7238 7239 7240 7241 7242 7243 7244 7245

JDE not working-Emp no:3214 Printer not working printer not working JDE NOT WORKING(ERROR MESSAGE) My computer not staring UNLOCK COMPUTER QCCFS JDE Signin Connection SKF OLCM problem. PL-3 A/Loader 3 & 4 JDE (Supply) access for Mr. Manuel Punzal (E.No.2149) at Supply Section PC. OHR of Mr.Mudassar is not there Telephone not ringing hand punch Difficulties in displaying. Printer Connection PL2 CLINKER SILO PASSENGER LIFT TELEPHONE NOT WORKING TRANSFER OF COMPUTER ALL INBOX E-MAIL DELETED Priter connection for Mr. Manuel Punzal to print OQ & OP from Supply Section PC.

JDE - Maintenance Printers - Printers - Printers - JDE - Maintenance Computers Problems - Others Network - JDE - Finance OLCM Problems Auto Dispatch system (VAS) Printers - JDE -Supply OHR Telephone System Hand Punch - Computers Problems - Printers - Network - Computers Problems - Email Problems - Auto Dispatch system (VAS) Printers - Computers Problems - Telephone System Others Auto Dispatch system (VAS) Email Problems - Internet - Printers -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammed Sajid Mohammad AL-Dubayyan Mohammad AL-Dubayyan GHULAM RAHMAN OSAMA A.HAMED GHULAM RAHMAN Mohammed Sajid Mohammed Sajid Mohammed Sajid Mohammad AL-Dubayyan Abdulrahman Alzaidi Mohammad AL-Dubayyan Mohammed Sajid Mohammad AL-Dubayyan GHULAM RAHMAN GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Abdulrahman Alzaidi

- no reply 100.00% - NO SLA - no reply 100.00% 100.00% - no reply 100.00% - no reply - no reply - no reply - no reply - no reply - no reply - no reply 100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% - NO SLA - no reply - no reply 100.00% - no reply 100.00% 100.00% - no reply 100.00% - NO SLA - no reply - NO SLA - no reply 100.00% 100.00% - no reply - no reply - no reply 100.00% 100.00% 100.00%

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week)

Mohammad AL-Dubayyan OSAMA A.HAMED

100.00% 0% - no reply - no reply -

Mohammad AL-Dubayyan

0% - no reply -

GHULAM RAHMAN

- NO SLA - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Abdulrahman Alzaidi Abdulrahman Alzaidi Abdulrahman Alzaidi Mohammad AL-Dubayyan mohammad shafiq Mohammad AL-Dubayyan GHULAM RAHMAN

100.00% 100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% - no reply - no reply - no reply -

GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad AL-Dubayyan Khaja Moinuddin Pasha GHULAM RAHMAN GHULAM RAHMAN Mohammad AL-Dubayyan

- NO SLA 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan Khaja Moinuddin Pasha

100.00% 100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Abdulrahman Alzaidi Mohammad AL-Dubayyan Sultan Al-Samaani Mohammad AL-Dubayyan mohammad shafiq

100.00% 100.00% 100.00% 100.00% - NO SLA -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

High (From 1-8 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours)

Sultan Al-Samaani

100.00% - no reply - no reply - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan GHULAM RAHMAN

100.00% 100.00% - NO SLA - no reply -

OSAMA A.HAMED OSAMA A.HAMED Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% - NO SLA -

Mohammed Sajid Sultan Al-Samaani mohammad shafiq Sultan Al-Samaani

100.00% 0% - NO SLA 100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply - no reply - no reply -

Sultan Al-Samaani

100.00% - no reply - no reply - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan

100.00% 100.00% 100.00% - no reply -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) GHULAM RAHMAN Mohammad AL-Dubayyan Sultan Al-Samaani Abdulrahman Alzaidi OSAMA A.HAMED Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Abdulrahman Alzaidi Faisal Masoud Al-Saad Faisal Masoud Al-Saad Abdulrahman Alzaidi Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan

- no reply - no reply 100.00% 100.00% - no reply 100.00% - no reply - no reply - no reply - no reply 100.00% - no reply - no reply - NO SLA 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - NO SLA 100.00% - NO SLA - no reply - no reply 100.00% - no reply 0% 0%

6933 6934 6935 OHR PROGRAM NOT RESPONS 6936 Hand punch 6937 6938 6939 6940 My House Telephone(2495) not working Kindly provide telephone line and net work 6941 connection in Store No.4 6942 Connection/ Slow Error 6943 6944 OHR 6945 my phone no 3236 out of order 6946 ripair ex. no 3521 Request to add some reports to individual store 6947 emplyee JDE menu. 6948 Email Problems 6949 6950 New Arrival Employee for Hand Punching 6951 6952 one new conection 6953 6954 Progarmme 6955 6956 computer is not working Need of computer & JDE installation for 6957 Instrument Foreman (Emp no: 3124)--Reg Need of Telephone facility for PL-2 KILN Bag filter 6958 MCC room--Reg 6959 nEED TO CHECK MY COMPUTER --rEG 6960 internet does not open quickly PC shuting down-172.16.7.42-MMohammed, QTY 6961 Supervisor 6962 System 172.16.7.42 6963 Connect to network printer 6964 Internet not getting to Open 6965 email send & receive problem 6966 JDE PROCESSING 6967 Printer Computer speed slow & also some others 6968 problem. 6969 B313

Email Problems - Network - OHR Hand Punch - RFID Gates Telephone System Computers Problems - Telephone System Network - JDE - Stores Auto Dispatch system (VAS) Computers Problems - Telephone System Telephone System JDE - Stores Email Problems - Auto Dispatch system (VAS) Hand Punch - Auto Dispatch system (VAS) Telephone System Auto Dispatch system (VAS) Others RFID Gates Computers Problems - Computers Problems - Telephone System Computers Problems - Internet - Computers Problems - Internet - Printers - Internet - Email Problems - JDE -Supply Printers -

Computers Problems - Telephone System

6970 6971 6972 6973 6974 6975 6976 6977 6978 6979 6980 6981 6982 6983 6984 6985 6986 6987 6988 6989 6990 6991 6992 6993 6995 6996 6997 6998 6999 7000 7001 7002 7003 7004 7005 7006 7007 7008 7009 7010

SKF OLCM is not updating. Home Telephone out of order B-216... 11515 New Arrival Employee for Hand Punching Color Printer Priner New Arrival Employee for Hand Punching 8123 ( To open the computer and create e-mail repair ex.3408 kindly chek computer in camp office,uptodate windooow07 JDE NOT WORKING PROPERLY inter net no working test Printer Connection for OQ printing. Sarma Email Employee No.2931 not able to open Jd Maintenance. Reg Activation of JDE account OHR Need yahoomail access OHR program is not working My computershuts off Telephone no. 063160167 is defective in camp area. OLCM for PL-1 and PL-2 is down due to backing up unable to log on O-Batches posting Scanner Connection

OLCM Problems Telephone System Auto Dispatch system (VAS) Computers Problems - Hand Punch - Printers - Printers - Hand Punch - Hand Punch - Computers Problems - Telephone System Computers Problems - Hand Punch - JDE - Maintenance Internet - Others Computers Problems - JDE - Manufacturing Printers - Email Problems - Auto Dispatch system (VAS) OHR JDE - Maintenance JDE - Maintenance Auto Dispatch system (VAS) Scanners & Cameras - OHR Email Problems - OHR Printers - Auto Dispatch system (VAS) Hand Punch - Computers Problems - Telephone System OLCM Problems Scanners & Cameras - Internet - JDE - Finance Scanners & Cameras - Computers Problems -

7011 7012 7013 7014 7015 7016 7017 7018 7019 7020 7021 7022 7023 7024 7025 7026 7027

AKNOWLEDGE MANAGER6 telphone no work Hand punch of stores out of order Share folder OLCM is dead since yesterday. OHR working but i am not able to enter overtime & vacations JDE I am not able to write any details in attachments. Installation of Microsoft Project software 9 NEED TO REPLACE COMPUTER MONITOR user name & password

Computers Problems - Telephone System Hand Punch - Auto Dispatch system (VAS) Printers - Auto Dispatch system (VAS) Auto Dispatch system (VAS) Others Auto Dispatch system (VAS) OLCM Problems OHR JDE - Maintenance Others Telephone System Others JDE -Supply JDE -Supply

7028 Room telephone 7029 7030 7031 7032 7033 7034 7035 7036 7037 7038 7039 7040 7041 7042 7043 7044 7045 7046 7047 7048 7049 7050

Telephone System

Email Problems -

Adobe Acrobat Profes programme writer Local disk c TELEPHONE Installation of JDE repair ex.3501 Increase capacity *********OLCM For PL-1 and PL-2******** Photocopy machine Projector unable to log in log in problem Telephone no.3102 is out of service ID 73216 No access to computer CD Room & Program Instlation

Computers Problems - Others Computers Problems - Telephone System JDE - Maintenance Telephone System Email Problems - Auto Dispatch system (VAS) Auto Dispatch system (VAS) OLCM Problems Auto Dispatch system (VAS) Others Others Printers - Internet - Internet - Telephone System Computers Problems - Others Computers Problems - Auto Dispatch system (VAS)

7051 Microsoft Office Outlook 7052 Microsoft Office Outlook *******OLCM SKF for PL-1 and PL-2 is 7053 down****** 7054 upgraded computer 7055 qccfs 7056 JD maintenance work order 7057 HOME TELEPHONE CONNECTION 7058 7059 7060 7061 7062 7063 7064 7065 7066 7067 7068 7069 7070 7071 7072 7073 7074 7075 7076 7077 7078 7079 7080 7082 7083 7084 7085 7086 7087 7088 7089 7090 7091 7092 7093 arrangement of ohr and email id for new supervisor cumputer problem TELEPHONE STC no. problem with Internet connection HP Laser Jet 1020 Toner replacement Printer OQ UNCLEAR SOUND IN HOUSE EXTforgot my pasword OHR System not working properly Printer not working Work order History. Laboratory mintor control HP P2015n Printer problem telephone problem Mr.Khaled OHR QCC support Hand punch problem of employee no.2622 CIC Finance Printer Not Working Progarmme for Copy. JDE Supply Internet not working My Number unable to send email JDE Connection Problem CIC Email Failed Delivery

Computers Problems - Computers Problems - OLCM Problems Computers Problems - Network - Computers Problems - Telephone System Auto Dispatch system (VAS)

Computers Problems - Computers Problems - Telephone System Computers Problems - Telephone System Printers - Scanners & Cameras - Computers Problems - Printers - Telephone System Computers Problems - OHR Computers Problems - Auto Dispatch system (VAS) JDE - Maintenance Computers Problems - Printers - Printers - Telephone System OHR Network - Hand Punch - Others Others JDE -Supply Internet - Telephone System Computers Problems - Telephone System Email Problems - Printers - Printers - JDE - Stores Email Problems -

7094 OHR Installation 7095

OHR

Scanners & Cameras -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammed Sajid Mohammad AL-Dubayyan mohammad shafiq GHULAM RAHMAN mohammad shafiq Herman Faisal Masoud Al-Saad Faisal Masoud Al-Saad Sultan Al-Samaani Sultan Al-Samaani Mohammad AL-Dubayyan Sultan Al-Samaani Sultan Al-Samaani Mohammad AL-Dubayyan mohammad shafiq OSAMA A.HAMED Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan

- no reply 100.00% - no reply 100.00% - NO SLA 100.00% 100.00% - no reply - NO SLA - no reply 100.00% 100.00% 0% - no reply - no reply - no reply 100.00% 100.00% 0% - no reply 100.00% - no reply - NO SLA - NO SLA - NO SLA - NO SLA - no reply 100.00% 100.00% - no reply - no reply 100.00% 100.00% 0% 100.00%

Closed Closed

Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week)

- NO SLA - NO SLA -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Mohammed Sajid GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad AL-Dubayyan Sultan Al-Samaani Mohammad AL-Dubayyan Mohammad AL-Dubayyan mohammad shafiq Mohammed Sajid Mohammed Sajid Sultan Al-Samaani Mohammad AL-Dubayyan GHULAM RAHMAN GHULAM RAHMAN Sultan Al-Samaani Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Khaja Moinuddin Pasha Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan GHULAM RAHMAN Sultan Al-Samaani

- no reply - no reply 100.00% - no reply 100.00% 100.00% 100.00% 100.00% 100.00% - NO SLA - no reply 100.00% 100.00% 100.00% - no reply 100.00% - NO SLA - no reply - no reply - NO SLA 0% - no reply 100.00% 100.00% 100.00% 100.00% - NO SLA 100.00% - no reply 100.00% 0% 100.00% 0% - NO SLA - no reply - no reply - no reply 100.00% 100.00% 100.00%

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Critical (From 1-4 Hours) GHULAM RAHMAN OSAMA A.HAMED mohammad shafiq Khaja Moinuddin Pasha Khaja Moinuddin Pasha mohammad shafiq OSAMA A.HAMED GHULAM RAHMAN Faisal Masoud Al-Saad GHULAM RAHMAN Sultan Al-Samaani GHULAM RAHMAN Mohammad AL-Dubayyan OSAMA A.HAMED Mohammad AL-Dubayyan

- no reply 100.00% 100.00% - no reply 100.00% - no reply - no reply - no reply 100.00% 100.00% - no reply - no reply - NO SLA 100.00% - NO SLA 100.00% 0%

Closed Closed

Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days)

100.00% - NO SLA -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours)

100.00% - no reply - no reply -

OSAMA A.HAMED

100.00% - no reply -

mohammad shafiq GHULAM RAHMAN Sultan Al-Samaani Sultan Al-Samaani

- NO SLA - NO SLA 100.00% 100.00% - no reply -

Sultan Al-Samaani

100.00% - no reply - no reply -

Mohammad AL-Dubayyan

100.00% - no reply - no reply - NO SLA - no reply -

GHULAM RAHMAN Mohammad AL-Dubayyan Sultan Al-Samaani

100.00% 100.00% 100.00%

Closed Closed Closed Closed Closed Closed Closed Closed

High (From 1-8 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours)

GHULAM RAHMAN GHULAM RAHMAN

100.00% 100.00% - no reply - NO SLA - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Sultan Al-Samaani GHULAM RAHMAN Herman Mohammad AL-Dubayyan

100.00%

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours)

- NO SLA 0% - no reply -

Mohammad AL-Dubayyan

- NO SLA - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% 100.00% - no reply -

mohammad shafiq

- NO SLA - no reply -

GHULAM RAHMAN Mohammad AL-Dubayyan Sultan Al-Samaani

- NO SLA 100.00% 0% - no reply - NO SLA -

Mohammad AL-Dubayyan

100.00% - no reply -

mohammad shafiq

- NO SLA - no reply - no reply -

Mohammad AL-Dubayyan OSAMA A.HAMED

100.00% 100.00% - no reply - no reply - no reply -

OSAMA A.HAMED Mohammad AL-Dubayyan OSAMA A.HAMED

100.00% 100.00% - NO SLA - no reply -

Mohammad AL-Dubayyan GHULAM RAHMAN

100.00% 100.00% - no reply - no reply -

Closed Closed

High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Mohammad AL-Dubayyan

- no reply 100.00%

6822 check ex. no -3523 6823 . 6824 6825 6826 6827 6828 6829 6830 6831 6833 6834 6835 6836 6837 6838 6840 6841 6842 6843 6844 6845 6846 6847 6848 6849 6850 6851 6852 6853 6854 6855 6856 6863 6865 6867 6868 6869 6870 OLCM for PL-1 and PL-2 is not updating. Printer not working TELEPHONE OHR OHR System password 9 Dial function not working JDE PROCESSING OHR System Reference Ticket ID: 6803 - Telephone facility at family villa no.366 My house Telephone (2495) not working. TELEPHONE NOT WORKING EX.2539 NEED REPAIR TELEPHONE NOT WORKING non responding OHR **********OLCM For PL-1 and PL-2 is not updating********* New Arrival Employee for Hand Punching hand punch telephone line dead. Show the Desktop of sarma IP # 172.16.6.31 on my computer Printer Malfunction PC & email Account micosoft office 2007 ex. no-2257 need to repair Telephone in my House Computer does not work *********Home Telephone 3542 is defective********* to access the log sheet lab sharing files ( Excel) 3211 New Arrival Employee for Hand Punching repair ex.3524 ABB knowledge manager

Telephone System Auto Dispatch system (VAS)

Computers Problems - OLCM Problems Printers - Telephone System OHR OHR JDE -Supply Computers Problems - Telephone System JDE -Supply OHR

Telephone System Computers Problems - Telephone System Telephone System Telephone System Telephone System OHR OLCM Problems Hand Punch - Hand Punch - Telephone System Computers Problems - Others Others Computers Problems - Telephone System Telephone System Computers Problems - Telephone System Hand Punch - Computers Problems - Auto Dispatch system (VAS) Hand Punch - Hand Punch - Telephone System KMS

6871 6872 6873 6874 6875 6876 6877 6878 6879 6880 6881 6882 6883 6884 6885 6886 6887 6888 6889 6890 6891 6892

Need to Install Norton antivirus For Gamma MatriX Computer. TELEPHONE NOT WORKING New Arrival Employee for Hand Punching TELEPHONE NOT WORKING 3211 C.C.R Access to Internet op printer is printed big document FAX My FAX computer problem Telephone Out Of order 10134 Internet facility for 1 hour daily internet facility for 1 hour daily Computer Speed Extension out of services

Computers Problems - Telephone System Hand Punch - Telephone System Telephone System Printers - Hand Punch - Internet - Others Printers - Others Others Auto Dispatch system (VAS) Computers Problems - Auto Dispatch system (VAS) Telephone System Auto Dispatch system (VAS) Computers Problems - Internet - Internet - Computers Problems - Telephone System

6893 House extension 6894 6895 Computer Program Not Working 6896 6897 inter net no working 6898 6899 oHR 6900 6901 6902 6903 6904 6905 6906 6907 6908 6909 6910 6911 Again telephone is out of order Transfer of hand punch E main accont transfer JDE PY (87) Login internet OD rep ticket for camp gate OHR Assigning Printer for OQ & OP printing. need new telephone need new telephone

Telephone System Internet - Computers Problems - Hand Punch - Internet - Computers Problems - OHR Computers Problems - Telephone System Hand Punch - Email Problems - Computers Problems - JDE - Finance Email Problems - RFID Gates OHR Printers - Telephone System Telephone System

6912 for repair 6913 6914

Telephone System

RFID Gates Network - Telephone System OHR

6915 Villa(#366) telephone facility is out of service 6916 OHR not working 6917 6918

Internet - Internet -

6919 6920 access for qccfs 6921 Printer is not working 6923 Required OHR option Need of Internet at Mobile crusher-1 Operator 6924 room--Reg 6925 H2 Work Order Print 6926 Printer not working properly, K7103 6927 need punching in technical building. 6928 Employee No 3075 hand punching not working 6929 My computer shuts off 6930 when I send any massage error massage coming Mr.Maher, QC & Lab. Superviosr Computer 6931 Shutdown every 2 mts. delivery slip # 3657134 Total loaded to be 6932 cerrected

Telephone System Computers Problems - Printers - OHR Internet - JDE - Maintenance Printers - Hand Punch - Hand Punch - Computers Problems - Email Problems - Computers Problems - Auto Dispatch system (VAS)

Closed Closed

Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

OSAMA A.HAMED

100.00% - NO SLA -

Faisal Masoud Al-Saad Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) GHULAM RAHMAN mohammad shafiq Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) OSAMA A.HAMED Mohammad AL-Dubayyan Faisal Masoud Al-Saad Sultan Al-Samaani Mohammad AL-Dubayyan Mohammad AL-Dubayyan OSAMA A.HAMED GHULAM RAHMAN Faisal Masoud Al-Saad Faisal Masoud Al-Saad OSAMA A.HAMED OSAMA A.HAMED Mohammad AL-Dubayyan Mohammad AL-Dubayyan OSAMA A.HAMED OSAMA A.HAMED OSAMA A.HAMED OSAMA A.HAMED OSAMA A.HAMED OSAMA A.HAMED 100.00% - no reply 100.00% 100.00% 100.00% 100.00% - no reply - no reply 100.00% 100.00% 100.00% - no reply - NO SLA 100.00% - NO SLA 100.00% 100.00% - no reply 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - NO SLA Faisal Masoud Al-Saad OSAMA A.HAMED OSAMA A.HAMED GHULAM RAHMAN GHULAM RAHMAN - NO SLA - no reply - no reply 100.00% - NO SLA - no reply - no reply 100.00% 100.00% - no reply - NO SLA -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Mohammad AL-Dubayyan mohammad shafiq mohammad shafiq OSAMA A.HAMED GHULAM RAHMAN mohammad shafiq Sultan Al-Samaani Mohammad AL-Dubayyan GHULAM RAHMAN Sultan Al-Samaani OSAMA A.HAMED Mohammad AL-Dubayyan OSAMA A.HAMED OSAMA A.HAMED Faisal Masoud Al-Saad Mohammad AL-Dubayyan GHULAM RAHMAN Faisal Masoud Al-Saad

- no reply 100.00% 100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% 100.00% - no reply - no reply - no reply 100.00% - no reply - no reply - NO SLA 0% 100.00% - NO SLA - no reply - NO SLA 0%

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

100.00% 100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Mohammad AL-Dubayyan mohammad shafiq Mohammad AL-Dubayyan GHULAM RAHMAN Mohammad AL-Dubayyan

100.00% - NO SLA 100.00% - NO SLA 0% - no reply - no reply - no reply - no reply -

Faisal Masoud Al-Saad

100.00% - no reply -

mohammad shafiq

- NO SLA -

Closed Closed Closed Closed Closed

Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

OSAMA A.HAMED

100.00% - no reply - no reply -

mohammad shafiq Faisal Masoud Al-Saad Faisal Masoud Al-Saad GHULAM RAHMAN Faisal Masoud Al-Saad mohammad shafiq OSAMA A.HAMED

- NO SLA 100.00%

Closed Closed

Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

- NO SLA 100.00%

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours)

100.00% - no reply - no reply - no reply - no reply - no reply - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan mohammad shafiq Sultan Al-Samaani

100.00% 100.00% 100.00% 0% 100.00% 0%

6693 EMPTY WEIGHT CORRECTION 6694 hand punch machin is not accepting punch 6695 Enrollment of employee no. 3183 Jason Donton 6696 Samson to Yard OHR Account 6697 6698 6699 OHR System 6700 Shell Scanner 6701 6702 6703 6704 Overtime 6705 Hand punch regarding our Employees--Reg 6706 OHR not opening 6707 My OHR not opening from my computer--Reg 6708 Overtime 6709 internet not working 6710 6711 6712 Moving my PC THE PROCUREMENT MANAGER 6713 ( 6714 6715 6716 6717 6718 6719 ***********OLCPM for PL-1 and PL-2********** Connect to Printer HP Laserjet 4250n HAND PUNSH FORGET MY JD PASSWORD 6720 6721 Need display monitor for Blaster computer 6722 Access to some important audio & vedio Articles. 6723 6724 email not working 6725 Comparative Statement Difficuties 6726 6727 6728 6729 6730 JDE Access on PY & PD (87 & 85) Environments My mails are going outside--Reg PC INSTALLATION Anti virus up dating is required Update JDE SYSTEM

Auto Dispatch system (VAS) Hand Punch - Computers Problems - OHR Hand Punch - Hand Punch - OHR Computers Problems - Telephone System Printers - Others JDE - HR& payroll Hand Punch - OHR OHR JDE - HR& payroll Computers Problems - Auto Dispatch system (VAS) Printers - Computers Problems - Auto Dispatch system (VAS) OLCM Problems Printers - Hand Punch - Computers Problems - JDE - HR& payroll Computers Problems - Auto Dispatch system (VAS) Others Internet - Computers Problems - Email Problems - JDE -Supply JDE - HR& payroll Email Problems - Computers Problems - Others JDE - Stores

6731 6732 6733 6734 6735 6736 6737 6738 6739 6740 6741 6742 6743 6744 6745 6746 6747 6748 6749 6750 6751 6752 6753 6754 6755 6756 6757 6758 6759 6760 6761 6762 6763 6764 6765

I need the email of sarma for my job Knowledge manager not getting open PUNSHING 10684 JDE Slow PC 11291 Enrollment of Emp. No. 2154 Elyas Nebrida at Electrical Building Hand Punch OHR System not open HR Problem OHR 2241 New computer for 2012 budgetary quotation Network Printer Connection for Supply Chief''s Printer. E-mail not leaves the out box Printing Report PRINTER CONNECTION USB Office 2010 installation ohr not w orking Not able to open JDE Email Problem

Email Problems - Telephone System KMS Hand Punch - Auto Dispatch system (VAS) Telephone System JDE - Maintenance Computers Problems - Printers - Computers Problems - Auto Dispatch system (VAS) Hand Punch - Telephone System Internet - OHR OHR OHR Computers Problems - Internet - Auto Dispatch system (VAS) Email Problems - Others Computers Problems - Printers - Auto Dispatch system (VAS) Email Problems - JDE -Supply Printers - Computers Problems - Computers Problems - Computers Problems - Others OHR JDE - Maintenance Email Problems -

6766 Employee no.2579 hand punch problem 6767 printer 6768 6769 Unclear copy Enrollment in Hand Scan Machine at the Technical 6770 Building Employee no.1880 Baltazar Salvacion

Hand Punch - Printers - Telephone System Printers -

Hand Punch -

need hand punch copy of emp. no. 3015 , 2933 & 6771 3113 6772 6773 UNABLE TO ACCESS THE JED Need to open JDE of Electrical superindentent -6774 Reg 6775 to be corrected problem of order# 11293 6776 Work order problem 6777 problem in ohr 6778 Acrobat reader 6779 autocad files not opening 6780 6781 JDE close work order 6782 **********OLCM For PL-1********** many new files in autocad not opening, can not 6783 work 6784 ( 6785 Need to Install SKF & Emerson On line 6786 The phone set is not working 6787 6788 6789 6790 6791 6792 6793 6794 6795 6796 6797 6798 6799 6800 6801 6802 6803 6804 6805 6806 *********PL-2 OLCM is not updating********** New Arrival Employee for Hand Punching JD Password problem knowledge manager Need E-mail account of Obaid Shamari OHR is not opening OP Printer Telephone facility at Family villa no. 366 we can't enter over time PL3 KILN SHELL SCANNER

Hand Punch - Telephone System JDE -Supply JDE - Maintenance Auto Dispatch system (VAS) JDE - Maintenance OHR Computers Problems - Computers Problems - Hand Punch - JDE - Maintenance OLCM Problems Computers Problems - Auto Dispatch system (VAS) OLCM Problems Telephone System Auto Dispatch system (VAS)

Auto Dispatch system (VAS) OLCM Problems Hand Punch - JDE - Maintenance Email Problems - Hand Punch - Auto Dispatch system (VAS) OHR KMS Others Auto Dispatch system (VAS) OHR Printers - Auto Dispatch system (VAS) Auto Dispatch system (VAS) Telephone System OHR Auto Dispatch system (VAS) Scanners & Cameras -

6807 Telephone no.3102 is out of service 6808 Internet Access 6809

Telephone System Internet -

JDE - Stores

6810 6811 6812 6813 6814 6815 6816 6818 6819 6820 6821

OLCM problem for PL-1 and PL-2 OQ PRINTER NOT WORKING Update JDE SYSTEM Internet not working Phone is dead Printer is not working OQ - Printer ex.3610 not working

Auto Dispatch system (VAS) OLCM Problems Email Problems - Computers Problems - Others JDE - Maintenance Internet - Telephone System Printers - Printers - Telephone System

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours)

Abdulrahman Alzaidi Mohammad AL-Dubayyan Mohammad AL-Dubayyan

0% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% - no reply - no reply -

OSAMA A.HAMED Faisal Masoud Al-Saad

0% 100.00% - no reply - no reply - no reply -

GHULAM RAHMAN

100.00% - no reply - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% 100.00% - no reply -

Mohammad Salmaan

- NO SLA - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% - no reply -

Faisal Masoud Al-Saad

0% - no reply -

Mohammad AL-Dubayyan

- NO SLA - no reply -

Faisal Masoud Al-Saad GHULAM RAHMAN Khaja Moinuddin Pasha

100.00% 100.00% 0% - no reply - no reply - no reply -

GHULAM RAHMAN Mohammed Sajid

- NO SLA 0%

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours)

GHULAM RAHMAN OSAMA A.HAMED

100.00% 100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply - no reply - no reply - NO SLA -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% 100.00% - no reply -

Faisal Masoud Al-Saad mohammad shafiq

100.00% 100.00% - no reply - no reply - no reply - NO SLA -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% 100.00% - no reply - no reply - no reply - no reply - no reply - no reply -

Faisal Masoud Al-Saad Mohammed Sajid

- NO SLA 100.00% - no reply -

Faisal Masoud Al-Saad

100.00% - no reply -

GHULAM RAHMAN

100.00% - no reply - no reply - no reply -

GHULAM RAHMAN mohammad shafiq GHULAM RAHMAN Faisal Masoud Al-Saad mohammad shafiq

100.00%

Closed Closed Closed Closed

Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days)

100.00% - NO SLA 100.00% - NO SLA -

Closed

High (From 1-8 Hours)

- no reply -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours)

mohammad shafiq OSAMA A.HAMED

100.00% 0% - no reply -

Mohammed Sajid

- NO SLA - no reply -

Mohammed Sajid

- NO SLA - no reply -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammed Sajid

100.00% - NO SLA 100.00% - NO SLA - no reply -

Faisal Masoud Al-Saad Sultan Al-Samaani

- NO SLA 0% - no reply - no reply -

Faisal Masoud Al-Saad Abdulrahman Alzaidi Mohammed Sajid

0%

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours)

100.00% - no reply -

mohammad shafiq Mohammed Sajid Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% - NO SLA 100.00% 100.00% - NO SLA -

Faisal Masoud Al-Saad

100.00% - no reply -

GHULAM RAHMAN Sultan Al-Samaani

- NO SLA 100.00% - no reply - no reply -

Sultan Al-Samaani Sultan Al-Samaani

100.00% 100.00% - no reply - no reply - NO SLA - NO SLA -

mohammad shafiq Closed Closed Closed Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Mohammed Sajid OSAMA A.HAMED 0% - no reply - NO SLA -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

Sultan Al-Samaani GHULAM RAHMAN

100.00% 100.00% - no reply - no reply - no reply -

Mohammed Sajid GHULAM RAHMAN OSAMA A.HAMED

- NO SLA 100.00% 100.00% - no reply - no reply -

OSAMA A.HAMED

100.00%

6495 6496 6497 6498 6499 6500 6501 6502 6503 6504 6505 6506 6507 6508 6509 6510 6511 6512 6513 6514 6515 6516 6517 6518 6519 6520 6521 6522 6523 6524 6525 6526 6527 6528 6529 6530 6531 6532 6533

No connection scanner pl3 Adobe PDF PL-1 and PL-2 OLCM is down Printer/copier OHR connect to 2nd printer my email ( mohameed alsouli ) Computer problems Request to stop the outside e-mail and internet facility to Mr.Henry My mails are going outside--Reg nEED TO HAVE ACCESS TO VIEW THE DOCUMENTS FROM INTERNET--rEG Sound Archive network problem Internet access timing access JD Manager JDE Maintenance System Not Open / / network connection disconnected Hand punching Machine out of order hand punch problem MS visio Punching machine for 2603

Auto Dispatch system (VAS) Network - Scanners & Cameras - Computers Problems - OLCM Problems Network - Computers Problems - Telephone System Computers Problems - Email Problems - Scanners & Cameras - Computers Problems - Hand Punch - Hand Punch - Internet - Email Problems - Computers Problems - Others Others Network - Internet - JDE - HR& payroll JDE - Maintenance Hand Punch - Computers Problems - Others Telephone System Computers Problems - Computers Problems - Network -

Hand Punch - Auto Dispatch system (VAS) JDE - HR& payroll Email Problems - OHR Others Hand Punch - Computers Problems - Hand Punch -

6534 Hand Punch problem 6535 6536 SHAERING FILE Shifting of computer system and networking for 6537 Recuitment Section 6538 6539 STC telephone line out of service G.Nagaraju Sarma, hand punch machine not 6540 accepting 6541 OHR not working 6542 ohr not w orking Abdul Rouf Computer to be given to New Join 6543 Employee 6544 pl. Intrent not working 6545 Transfer my PC to new location 6546 JED mobile workshop one person hand punching 6547 problem 6548 ABB Knowledge Manager 6549 re-installation of scanner 6550 ( 6551 6552 Residence telephone line is out of order 6553 internet not working 6554 accident leave 6555 New Arrival Employee Hand Punching 6556 New Arrival Employee Hand Punching 6557 Mr. Surjit Prasad Paul , Email and EPABAX 6558 Mr.Tamiz Pc to be connected. 6559 E-mail not working 6560 6561 6562 Hand punch problem of employee no.2996 6563 Mr.Surjit Prasad Paul 6564 886 6566 internet is not working 6567 3133 6568 6569 6570 6571 6572 6573 6574 Hand punch problem of employee no.2729 & 3015 The mobile camera for kiln PL3 PC name 2265 internt

Hand Punch - Internet - Others Computers Problems - Hand Punch - Telephone System Hand Punch - OHR OHR Others Internet - Computers Problems - JDE - HR& payroll Hand Punch - Others Computers Problems - Auto Dispatch system (VAS) Hand Punch - Telephone System Internet - OHR Hand Punch - Hand Punch - Others Others Email Problems - Hand Punch - Email Problems - Hand Punch - Others Hand Punch - Internet - Hand Punch - Hand Punch - Scanners & Cameras - Hand Punch - Computers Problems - Hand Punch - Internet - Scanners & Cameras -

6575 Internet Facility & Knowledge Manager 6576 Install Google Earth 6577 6578 6579 6580 6581 6582 6583 6584 6585 Engr. Maher already talked with IT for consent Hand punch problem of employee no.2620 Printer Not Connected OHR 10002 Need printer for ABB Soft ware OHR not working OHR IS NOT WORKING

Internet - Computers Problems - Internet - Hand Punch - Printers - Auto Dispatch system (VAS) OHR Auto Dispatch system (VAS) Printers - OHR OHR Hand Punch - Printers - Computers Problems - OLCM Problems Internet - Hand Punch - OHR Email Problems - OHR Hand Punch - OHR OHR OHR Others Hand Punch - Computers Problems - OLCM Problems Hand Punch - Others OHR OHR Hand Punch - OHR Hand Punch - OHR Hand Punch - Hand Punch -

6586 6587 brcod 6588 Update the antivirus *********OLCM PL-1 and PL-2 connectivity 6589 problem******* 6590 6591 2999 6592 ohr 6593 my e-mail not working. 6594 OHR is not working 6595 3027 6596 OHR 6597 ohr not working 6598 OHR 6599 Sharing folder ( Service Request Status) 6600 hand punch 6601 CPU PROBLEM 6602 SKF on not connecting to CM server 6603 Hand punch not acceoting 6604 Computer problem 6605 log in problem 6606 OHR FILE 6607 Many employees are facing punching problem 6608 OHR not working 6609 3195 )2999( 6610 OHR system not working 6611 Hand punch 6612

6613 6614 6615 6616 6617 6618 6619

Hand punch machine OHR not opened inter net for some guest The Internet isn't Work inter net

Hand Punch - OHR Internet - Hand Punch - Others Internet - Internet - Hand Punch - Hand Punch - Auto Dispatch system (VAS) OHR Hand Punch - Computers Problems - Hand Punch - Others Computers Problems - OHR OLCM Problems OHR Computers Problems - Scanners & Cameras - OHR JDE - Maintenance JDE -Supply Internet - Telephone System OHR Telephone System OHR Internet - Hand Punch - OHR Hand Punch - Auto Dispatch system (VAS) Hand Punch - OHR Hand Punch -

6620 6621 To be activated punch IN / OUT 6622 6623 THE OHR FILE NOT OPEN Quarry employees hand punch system is out of 6624 order 6625 Sharing file cannot open 6626 6627 Archive ( Zip ) Window Activation notification Appear on the 6628 screen 6629 OHR & QCC SUPPORT PROGRAME PROBLEM 6630 SKF not getting connected 6631 OHR System is not working 6632 Password scanning is not working in the new multifunction 6633 photo copy mation 6634 6635 JDE Main 6636 6637 6638 6639 6640 6641 6642 6643 6644 Very slowly process throw the supply module internet explorer 5132 OHR is not working Telephone is out of order OHR is not working plese intar now hand punsh no 363 OHR is not working

6645 Emp. No. 2184Need hand puch is not workijng 6646 6647 some employees facing hand punch problem 6648 OHR not opening 6649 New Arrival Employee for Hand Punching

6650 6651 6652 6653 6654 6655 6656 6657 6658 6659 6660 6661 6662 6663 6664 6665 6666 6667 6668 6669 6670 6671 6672 6674 6675 6676 6677 6678 6679 6680 6681 6682 6683 6684 6685 6686 6687 6688 6689 6690 6691 6692

OLCM for PL-1 and PL-2 is not connecting to database. EMP Printer is not working Email problems secaner password password JDE Login Failure hp power supply to the computer Can not open JDE Link file format problem OHR out of order extention need to repair Telephone System Match Voucher to Open Receipt - Supplier Ledger Inquiry arab printer installation Accounts Payable My computer not on/ start emails to out side ( tv Computer Very Slow Priner ripair ex. no 2624 OHR OHR OHR File Not Updated

OLCM Problems Printers - Email Problems - Scanners & Cameras - Computers Problems - JDE - HR& payroll Printers - JDE -Supply JDE -Supply Others Auto Dispatch system (VAS) Printers - Computers Problems - Hand Punch - Others Computers Problems - Auto Dispatch system (VAS) OHR Telephone System Telephone System Email Problems - Auto Dispatch system (VAS) Hand Punch - Others Computers Problems - JDE - HR& payroll Email Problems - Printers - JDE - HR& payroll Auto Dispatch system (VAS) Computers Problems - Email Problems - Computers Problems - OHR Auto Dispatch system (VAS) Internet - Computers Problems - Printers - Telephone System OHR OHR OHR

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Faisal Masoud Al-Saad Faisal Masoud Al-Saad mohammad shafiq GHULAM RAHMAN Mohammad Salmaan Mohammed Sajid Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan OSAMA A.HAMED Mohammad AL-Dubayyan Mohammad AL-Dubayyan mohammad shafiq Mohammad AL-Dubayyan GHULAM RAHMAN OSAMA A.HAMED Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan GHULAM RAHMAN mohammad shafiq OSAMA A.HAMED

- no reply 100.00% - no reply - no reply - no reply 100.00% - no reply 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - no reply - no reply 100.00% - NO SLA 100.00% 100.00% - NO SLA - NO SLA 100.00% - NO SLA 100.00% 100.00% 100.00% 100.00% 100.00%

Closed Closed Closed Closed Closed Closed Closed Closed Closed

Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours)

100.00% - no reply - no reply -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan

100.00% - NO SLA - NO SLA 100.00% 100.00% 100.00%

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days)

Mohammad AL-Dubayyan Faisal Masoud Al-Saad GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad AL-Dubayyan mohammad shafiq Mohammad AL-Dubayyan

100.00% 100.00% - NO SLA 100.00% 100.00% 100.00% 100.00% - no reply -

Abdulrahman Alzaidi mohammad shafiq

- NO SLA 100.00% - no reply -

mohammad shafiq

100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Mohammad AL-Dubayyan mohammad shafiq GHULAM RAHMAN Abdulrahman Alzaidi mohammad shafiq Mohammad AL-Dubayyan GHULAM RAHMAN

100.00% - NO SLA - NO SLA 100.00% 100.00% 100.00% - NO SLA - no reply -

GHULAM RAHMAN Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan

100.00% 100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% 100.00% 0% 100.00% 100.00% - no reply -

Faisal Masoud Al-Saad

0%

Mohammad Salmaan Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Mohammad AL-Dubayyan GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad AL-Dubayyan GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad AL-Dubayyan mohammad shafiq GHULAM RAHMAN Mohammad AL-Dubayyan GHULAM RAHMAN Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan GHULAM RAHMAN GHULAM RAHMAN Mohammad AL-Dubayyan GHULAM RAHMAN Mohammad AL-Dubayyan GHULAM RAHMAN Faisal Masoud Al-Saad - NO SLA - NO SLA - no reply 100.00% - no reply - no reply - NO SLA - no reply - NO SLA - NO SLA 100.00% 100.00% - no reply - no reply - no reply - no reply 100.00% - no reply 100.00% 100.00% 100.00% - no reply 0% - no reply 100.00% 100.00% - no reply - no reply 100.00% 100.00% - no reply 100.00% 100.00% - no reply 100.00% 100.00% 100.00% 100.00%

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days)

Mohammad AL-Dubayyan

100.00% - no reply - no reply -

Mohammad AL-Dubayyan OSAMA A.HAMED

100.00% 100.00% - no reply -

GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% 100.00% - no reply -

GHULAM RAHMAN Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% 100.00% 100.00% 100.00% 100.00% - no reply - no reply - no reply -

GHULAM RAHMAN GHULAM RAHMAN

100.00% 100.00% - NO SLA -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% - NO SLA - no reply - no reply -

mohammad shafiq

0% - NO SLA -

mohammad shafiq

100.00% - no reply -

GHULAM RAHMAN Mohammad AL-Dubayyan GHULAM RAHMAN Mohammad AL-Dubayyan

100.00% 100.00% - NO SLA 100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - NO SLA -

Mohammad AL-Dubayyan

100.00%

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) High (From 1-8 Hours) mohammad shafiq Faisal Masoud Al-Saad GHULAM RAHMAN mohammad shafiq Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan OSAMA A.HAMED Faisal Masoud Al-Saad GHULAM RAHMAN OSAMA A.HAMED mohammad shafiq Faisal Masoud Al-Saad Mohammad AL-Dubayyan mohammad shafiq Mohammad AL-Dubayyan GHULAM RAHMAN GHULAM RAHMAN GHULAM RAHMAN Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad GHULAM RAHMAN Faisal Masoud Al-Saad

- no reply 100.00% 100.00% - NO SLA 100.00% - no reply 100.00% - no reply - no reply 100.00% - no reply 100.00% 100.00% 100.00% 100.00% 100.00% - no reply 100.00% 100.00% 100.00% 100.00% - no reply 100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% - no reply - no reply 100.00% - no reply - no reply - no reply - no reply 100.00% - no reply - no reply - NO SLA 100.00% - no reply - no reply -

6336 6337 6338 6339 6340 6341 6342 6343 6344 6345 6346 6347 6348 6349 6350 6351 6352 6353 6354 6355 6356 6357 6358 6359 6360 6361 6362 6363

Printer not working Printer not working Maintenance printer not work Punch In & Out Problem at the technical Building JDE Access Drive C is FAT (Computer Very Slow) hand punch CCR telephone 2337 TELEPHONE OUTSIDE LINE Computer Anti Virus problem in connection PL-3 Bulk Station Telephone Cable cut Connect to Printer Problame in the PDF internet one hour connection link my laptop to main printer link my laptop to main printer Crusher-01 Control room Telephone out of order(2376) ABB knowledge manager computer Ambient Air Quality Rooms - not resolved Local telephone call facility is not working in my office telephone with ext:1231 Installation of software's Window Activation

Printers - Printers - Computers Problems - Hand Punch - Printers - Hand Punch - JDE -Supply Computers Problems - Hand Punch - Telephone System Telephone System Others Computers Problems - Telephone System Auto Dispatch system (VAS) Internet - Telephone System Printers - Others Internet - Printers - Printers - Telephone System Computers Problems - Others Telephone System Computers Problems - Computers Problems - Printers - Hand Punch - Printers -

6364 Heavy load printer outside GM office not working 6365 Hand Punching Scaninging 6366 1 6367 arabic language Ticket ID: 6364 Follow up request for the printer 6368 not working Please provide email ID and internet facility for 6369 one hour and new profile to new draftsman 6370 hand punch problem 6371 Computer Connection in HR Department 6372

Computers Problems - Printers -

Computers Problems - Hand Punch - Computers Problems - Computers Problems -

6373 6374 6375 6376 6377 6378 6379 6380 6381 6382 6383 6384 6385 6386 6387 6388 6389 6390 6391 6392 6393 6394 6395 6396 6397 6398 6399 6400 6401 6402 6403 6404 6405 6406 6407 6408 6409 6410 6411 6412 6413

Need hand punch copy paste of employee no. 3015 Not register for punch in/out SHARED FILES ACCESS DENIED Internet stopped working OHR SYSTEM NOT WORKING INMY COMPUTER Mr.Ibrahim Sultan's telephone not working Activate Hand Punch MS projects New Arrival Employee Hand Punching New Arrival Employee Hand Punching New Arrival Employee Hand Punching PUNSHING NEW EMP network and telephone kindly repair ex no-3524 Computer keyboard out of order Internet service Camp cable channel Microsoft Outlook Printing E-MAIL PROBLEMS AND OTHERS. 10530 New Arrival Employee Hand Punching Remove Restore my active desktop. antivirus protection disabled Unable to send E-mail unable to open XML file New Arrival Employee Hand Punching tv chanel is not coming adjust the time hand punching problem. Employee no 3126 & 3140 hand punch problem JDEPY JDE PY

Hand Punch - Hand Punch - Computers Problems - Internet - OHR Telephone System Hand Punch - Others Hand Punch - Hand Punch - Hand Punch - Hand Punch - Telephone System Computers Problems - Telephone System Computers Problems - Computers Problems - Internet - Others Computers Problems - Printers - JDE - Maintenance Email Problems - Telephone System Auto Dispatch system (VAS) Hand Punch - Hand Punch - Computers Problems - Computers Problems - Email Problems - Hand Punch - Email Problems - Internet - Hand Punch - Others Network - Computers Problems - Hand Punch - Hand Punch - JDE -Supply JDE -Supply

6414 Outlook Translation to Arabic 6415 PASS WORD ,CONECTION TO JDE Need hand punch copy paste of employee no. 6416 3113 6417 Quarry Suptndnt office Printer out of order many employees are facing punching problem in 6418 mobile workshop 6419 Computer Anti Virus 6420 JDE Unaccepted My Password Interchanging of Computer & Telephone 6421 Extensions. 6422 Pl3 shell scanner 6423 6424 internet not working 6425 6426 6427 6428 6429 6430 6431 6432 6434 6435 6436 6437 6438 6439 6440 6441 6442 6443 6444 6445 6446 6447 6448 6449 6450 6451 Mills and silos level from production manager password 03 telephones out of order JDE Unaccepted My Password Showing Double Supplier in the Enter Quote Response : kms ACCESS STC no. problem with Internet connection New Arrival Employee Hand Punching Computer Problems. ABB knowledge manager computer electrical maintenance building punching machine. 1 New Arrival Employee Hand Punching Enter Quote Response New employee hand punching The message Tone 0124346

Others Computers Problems - Hand Punch - Printers - Hand Punch - Computers Problems - JDE -Supply Computers Problems - Scanners & Cameras - JDE - Maintenance Others OLCM Problems JDE -Supply Others Telephone System JDE -Supply Email Problems - Email Problems - JDE -Supply KMS Telephone System Hand Punch - Computers Problems - Printers - Computers Problems - Hand Punch - Others Computers Problems - Printers - Hand Punch - JDE -Supply Hand Punch - Telephone System Auto Dispatch system (VAS) Auto Dispatch system (VAS) Hand Punch - Telephone System

TO CORRECT THE CROSS WEIGHT OF TRANS.NO 6452 125726 DATED 20.06.2011 6453 Internet Problem 6454 6455 6456 6457 6458 6459 6460 6461 6462 6463 6464 6465 6466 6467 6468 6469 6470 6471 6472 6473 6474 6475 6476 6477 6478 6479 6480 6481 6482 6483 6485 6486 6487 6488 6489 difference Between vas and jde in 18/06/2011 Computers Problems. To add one houer internit Email Problem *********OLCM for PL-2 is down********* System is not working install outlook Item yearly Consumption & Stock Status report to be coverted in to excel sheet New Arrival Employee Hand Punching To add Punch for new employee Employee 3190 punch transfer fromm CCR to PP.CONTROL ROOM Hand punch computer is too much slow E-MAIL PROBLEMS . Opening of email account 2284 Upgradation of PC 3160000 Computer delay to open any files 2312 Phone problem My telephone with ext.no.1231 not functioning since yesterday Online Printer 3160000 hand punch not work fore 2489 and 2938 Installation of Google Earth . Follow up for the Help Desk Ticket ID#6475 PDF test E-Mail Problem

Auto Dispatch system (VAS) Internet - JDE - Finance Internet - Computers Problems - Internet - Email Problems - OLCM Problems JDE - Stores Computers Problems - JDE -Supply Hand Punch - Hand Punch - Hand Punch - Hand Punch - Computers Problems - Email Problems - Email Problems - Email Problems - Others Telephone System Computers Problems - Telephone System Telephone System Auto Dispatch system (VAS) Printers - Hand Punch - Telephone System Computers Problems - Hand Punch - Auto Dispatch system (VAS) Others Telephone System Computers Problems - Telephone System Computers Problems - Email Problems -

Need to connect Internet to GAMMA METRICS for 6490 REMOTE Check-up--Reg 6491 6492 6493 kindly chek computer in camp office 6494

Internet - Computers Problems - Network - Computers Problems - Auto Dispatch system (VAS)

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad GHULAM RAHMAN Faisal Masoud Al-Saad OSAMA A.HAMED Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan mohammad shafiq Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad GHULAM RAHMAN OSAMA A.HAMED Mohammad AL-Dubayyan Mohammed Sajid Faisal Masoud Al-Saad Mohammad AL-Dubayyan mohammad shafiq OSAMA A.HAMED GHULAM RAHMAN Faisal Masoud Al-Saad Faisal Masoud Al-Saad

- NO SLA - NO SLA - NO SLA 100.00% - no reply 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - no reply 100.00% 100.00% - no reply 100.00% - no reply 100.00% 100.00% - no reply 100.00% 100.00% 100.00% - no reply - NO SLA 0% - NO SLA - no reply 100.00% 100.00% 100.00%

Closed Closed

Low (From 1 hour to 1 week) High (From 1-8 Hours)

100.00% 100.00%

Closed Closed Closed Closed

Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Mohammad AL-Dubayyan mohammad shafiq Mohammad AL-Dubayyan

- no reply 100.00% 0% 100.00%

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days)

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% 100.00% 100.00% - no reply -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% 100.00% 100.00% - no reply -

Faisal Masoud Al-Saad OSAMA A.HAMED Mohammad AL-Dubayyan

100.00% 100.00% 100.00% - no reply -

Faisal Masoud Al-Saad

100.00% - no reply -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammed Sajid Faisal Masoud Al-Saad mohammad shafiq

100.00% 100.00% - NO SLA 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% - no reply - no reply - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Faisal Masoud Al-Saad Mohammad AL-Dubayyan mohammad shafiq

- NO SLA 100.00% - NO SLA - no reply - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammed Sajid Mohammed Sajid

0% 100.00% 100.00% 100.00%

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days)

Faisal Masoud Al-Saad

- NO SLA - no reply -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammed Sajid Faisal Masoud Al-Saad

100.00% 0% 100.00% 100.00% 100.00% 100.00% - no reply -

Mohammed Sajid Mohammad AL-Dubayyan

100.00% 100.00% - no reply -

Mohammed Sajid Mohammad AL-Dubayyan

100.00% 100.00% - no reply -

Mohammed Sajid

0% - no reply - no reply -

Mohammed Sajid

100.00% - no reply -

OSAMA A.HAMED Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad Salmaan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammed Sajid Mohammad AL-Dubayyan

100.00% 100.00% - NO SLA 100.00% - NO SLA 0% 100.00% 100.00% 100.00% 100.00% 0% 100.00% - no reply - no reply - no reply -

Mohammad AL-Dubayyan OSAMA A.HAMED

100.00% 100.00%

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Critical (From 1-4 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week)

Abdulrahman Alzaidi GHULAM RAHMAN

- NO SLA 100.00% - no reply -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% 100.00% - NO SLA -

Faisal Masoud Al-Saad

- NO SLA - no reply - no reply - no reply -

Mohammed Sajid Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan GHULAM RAHMAN GHULAM RAHMAN GHULAM RAHMAN

100.00% 100.00% 100.00% 100.00% 100.00% - NO SLA - NO SLA - NO SLA - no reply - NO SLA -

OSAMA A.HAMED

100.00% - no reply -

mohammad shafiq

100.00% - no reply -

Abdulrahman Alzaidi GHULAM RAHMAN Mohammad AL-Dubayyan OSAMA A.HAMED Faisal Masoud Al-Saad Mohammad AL-Dubayyan Abdulrahman Alzaidi Faisal Masoud Al-Saad

- NO SLA 100.00% 100.00% 100.00% 100.00% 100.00% - NO SLA - NO SLA - no reply - no reply -

OSAMA A.HAMED GHULAM RAHMAN GHULAM RAHMAN

0% 100.00% - NO SLA -

Closed Closed Closed Closed Closed

Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Faisal Masoud Al-Saad OSAMA A.HAMED Faisal Masoud Al-Saad

- no reply 100.00% 100.00% - NO SLA - no reply -

6117 Printer is not working HR Department 6118 ABB knowledge manager computer 2238 Sign In Error: User sign in has been disabled. 6119 Please contact the System Administrator. 6120 6121 2005 daily location not open 6122 Punching machine 6123 6124 Computre need replacement 6125 Need to have excess to OHR 6126 Need access to share folders 6127 After power failure hand punch problem 6130 2593 ,2746 6131 6132 6133 6134 3160000 6135 non functioning ph. extensions 6136 The phone set is not working 6137 need hand punch at electrical building for 3164 6138 6139 6140 6141 6142 6143 6144 6145 6146 6147 6148 6149 6150 6151 6152 6153 6154 6155 6156 6157 need hand punch at electrical building for 3165 two problems with my computer Can not open project file OLCM problem for PL-1 and PL-3 Offline PC keyboard problem in Reliability Engineering user sign in has disabled Forgot JDE password test JDE not opened test test test computer problems test test JDE PASSWORD email problem test

Printers - Computers Problems -

JDE - Maintenance Computers Problems - Computers Problems - Others Hand Punch - Computers Problems - OHR Others Hand Punch - Hand Punch - Hand Punch - Network - Network - Telephone System Telephone System Telephone System Hand Punch - Hand Punch - Computers Problems - Computers Problems - OLCM Problems Computers Problems - JDE -Supply JDE - Maintenance Computers Problems - Printers - JDE - Maintenance Computers Problems - Computers Problems - Computers Problems - Computers Problems - Computers Problems - Computers Problems - JDE - Maintenance Computers Problems - Email Problems - Computers Problems -

6158 6159 6160 6161 6162 6163 6164 6165 6166 6167 6168 6169 6170 6171 6172 6173 6174 6175 6176 6177 6178 6179 6180 6181 6182 6183 6184 6185 6186 6187 6188 6189 6190

testing Computer D-QTY-Soman Problem My jde password not working Internet connection & telephone line. New Arrival Employee Hand Punching New Arrival Employee Hand Punching New Arrival Employee Hand Punching Telephone 2522 JDE not getting OPEN G.Nagaraju Sarma, hand punch machine not accepting Need report for all the Reclassifications transactions Need reprt to have an access to view materials requested in work orders. JDE - NOT OPINING jed password OHR system problem password Problem Problem with adobe acrobat/reader JDE - Maintenance PC not able to write in ARABIC language JDE can not open CPU Power on button is not working To create bunch for new worker Not accepting new password New Arrival Employee for Hand Punching OHR JDE - Maintenance

Computers Problems - Computers Problems - JDE - Maintenance Network - Hand Punch - Hand Punch - Hand Punch - Telephone System Printers - JDE - Maintenance Hand Punch - Auto Dispatch system (VAS) JDE - Stores JDE - Stores JDE - Maintenance JDE - Maintenance OHR Computers Problems - Computers Problems - JDE - Maintenance Computers Problems - JDE - Maintenance Computers Problems - Hand Punch - Computers Problems - JDE - Maintenance Hand Punch - OHR Email Problems - RFID Gates Auto Dispatch system (VAS) JDE - Maintenance Hand Punch -

6191 Phone and internet connection 6192 6193 11381 48311 6194 Need of Internet for 24 hrs for computer D-PLC6195 PBARU only for tomarrow--Reg

Network - Computers Problems - Auto Dispatch system (VAS) Printers - Internet -

Can not logon Mr. Ramachandra computer in 6196 technical building 6197 printer not working 6198 6199 6200 Security Shield in computer 6201 6202 printer not working 6203 6204 software installation request Attendance Machine did not record my 6205 attendance. 6206 PL3 PC Scanner PC 6207 Hand punch not accepted 6208 Denial of system access 6209 Window Password forget 6210 my computer 6211 6212 Hand Punch Problem at Electrical Building 6213 BROWSING SPEED 6214 Problame in the printer 6215 Printer. 6216 6217 6218 Claiming of not recording the Hand Punch--Reg 6219 Website 6220 Error Message on net wesite 6221 Hand punch activation at packing plant machine JDE Work order attachment and store stock item 6222 attachment not Showing 6223 Open the line 9 for Buraydah 6224 6225 6226 6227 6228 6229 6230 6231 6232 6233 Computer very slow & hanging JDE logging problem JDE SIGN IN Mobile not working Hand Punch 123 Add Report

Computers Problems - Printers - Hand Punch - Hand Punch - Computers Problems - Printers - Printers - Printers - Computers Problems - Hand Punch - Scanners & Cameras - Hand Punch - Computers Problems - Computers Problems - Computers Problems - Printers - Hand Punch - Computers Problems - Printers - Printers - Computers Problems - Printers - Hand Punch - Others Internet - Hand Punch - JDE - Maintenance Telephone System

Computers Problems - Auto Dispatch system (VAS) Auto Dispatch system (VAS) JDE - Maintenance JDE -Supply Telephone System Email Problems - Hand Punch - Computers Problems - JDE - Maintenance

6234 6235 6236 6237 6238 6239 6240 6241 6242 6243 6245 6246 6247 6251 6252 6253 6254 6255 6256 6257 6258 6259 6260 6261 6262 6263 6264 6265 6266 6267 6268 6269 6270 6271 6272 6273 6274 6275 6276 6277 6278

Logging problem Emp.# 2142 -Hand Punch not working JDE Signin Connection password not corect Attachment problem JDE ERROR OLCM problem for PL-1 and PL-2 Computer problem Telephone facility at my camp room No. B4 F35 with telephone no.2431 printer not work Our Department Xerox machine is printing black-Reg Telephone 2376 not working My JDE ID by name of mustaq not opening /forget password/ or System problem PUNCHING MACHINE IS NOT WORKING PROPURLY Hand punch problem of employee no.3090 PDF converter To add cement mill & cement silos levels OHR NOT WORKING computer New Arrival Employee for Hand Punching New Arrival Employee Hand Punching hand punch Computer is slow Transfer my PC Share my computer to soman printer To add a printer to our network OLCM for PL-1 is down.

Hand Punch - Hand Punch - JDE - Maintenance Hand Punch - Computers Problems - JDE - Finance JDE - Maintenance JDE - Maintenance JDE - Maintenance OLCM Problems Computers Problems - Telephone System Printers - Others Scanners & Cameras - Telephone System Auto Dispatch system (VAS) JDE - Maintenance Others Others Hand Punch - Hand Punch - Others Printers - KMS OHR Computers Problems - Hand Punch - Hand Punch - Hand Punch - Telephone System Computers Problems - Computers Problems - Printers - Internet - Printers - Auto Dispatch system (VAS) Printers - Hand Punch - OLCM Problems Auto Dispatch system (VAS)

6279 OHR & Daily Alocation 0826 1826 2826 .6283 forgot my JDE passward No 6284 Computer Slow 5826 2082 6826 4822 7826 8826 5832 6691 9826 1462 0926 3842 1926 7092 2926 0172 3926 3082 4926 9982 5926 2842 6926 7926 ******6298 ******PL-1 and PL-2 OLCM is dead 9926 6300 my internet not working 1036 2036 3036 4036 5036 6036 7036 1602 Bunching machine not record for employee google earth Shared Folders - Environment incorrect password incorrect password

- Computers Problems - Hand Punch - Hand Punch - Hand Punch Others - Computers Problems )Auto Dispatch system (VAS - Hand Punch - Hand Punch - Hand Punch - Hand Punch - Hand Punch - Hand Punch - Hand Punch - Hand Punch - Hand Punch - Hand Punch - Hand Punch - Hand Punch OLCM Problems - Hand Punch - Internet - Hand Punch - Hand Punch - Internet Others JDE -Supply - Hand Punch JDE -Supply - Hand Punch - Hand Punch

0562 6308 need hand punch at ccr building emp no 8862 6309 need hand punch at ccr building emp no

6310 need hand punch at ccr building emp no 3030 6311 need hand punch at ccr building emp no 481 6312 need hand punch at ccr building emp no 3011 6313 6314 6315 Hand punch not working 6316 6317 need hand punch at Electrical building 3113 6318 JDE not working 6319 QCCFS/ maintenance 6320 need hand punch at Electrical building 3149 6321 OLCM is down for PL-1 area 6322 Monitor not working. 6323 INTERNET CONNECTION. 6324 6325 6326 6327 some security shield warning message is comming 6328 continue. 6330 6331 6332 Hand punch problem 6333 new employee 6334 JDE 6335

Hand Punch - Hand Punch - Hand Punch - Hand Punch - Computers Problems - Hand Punch - Hand Punch - Hand Punch - JDE - Maintenance Others Hand Punch - OLCM Problems Computers Problems - Internet - Auto Dispatch system (VAS) Network - Hand Punch - Auto Dispatch system (VAS) Computers Problems - Hand Punch - Hand Punch - Hand Punch - Hand Punch - JDE - Stores Network -

Closed Closed

Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week)

Faisal Masoud Al-Saad

100.00% - no reply -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

Mohammed Sajid Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% 100.00% - NO SLA 100.00% 100.00% - NO SLA - no reply -

Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad

- NO SLA 100.00% 100.00% 33.33% 100.00% - no reply -

OSAMA A.HAMED mohammad shafiq mohammad shafiq Mohammad AL-Dubayyan Mohammad AL-Dubayyan

0% 100.00% 100.00% 100.00% 100.00% - no reply -

Faisal Masoud Al-Saad

33.33% - no reply -

Faisal Masoud Al-Saad Mohammed Sajid Mohammed Sajid Herman Faisal Masoud Al-Saad Mohammed Sajid Herman Herman Herman Herman Herman Herman Mohammed Sajid Herman Faisal Masoud Al-Saad Herman

- NO SLA 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days)

Herman Faisal Masoud Al-Saad Mohammed Sajid

100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan

0% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan Mohammed Sajid Mohammad AL-Dubayyan

100.00% 100.00% 100.00% - no reply -

Mohammed Sajid Mohammed Sajid Mohammed Sajid Mohammed Sajid Abdulrahman Alzaidi Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammed Sajid Faisal Masoud Al-Saad Mohammed Sajid mohammad shafiq Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammed Sajid Mohammad AL-Dubayyan Abdulrahman Alzaidi

100.00% - NO SLA 100.00% 100.00% 100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - no reply - no reply - no reply -

Mohammed Sajid Mohammad AL-Dubayyan mohammad shafiq Herman Faisal Masoud Al-Saad

100.00% 100.00%

Closed Closed Closed Closed Closed

Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days)

0% - NO SLA - no reply -

Faisal Masoud Al-Saad

100.00% - no reply -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days)

Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan

- NO SLA 100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - NO SLA -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad

0% 100.00% 100.00% 100.00% 0% 0% - NO SLA 100.00% - NO SLA - NO SLA 100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan Mohammed Sajid

100.00% - NO SLA - no reply -

Faisal Masoud Al-Saad Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Mohammed Sajid Mohammed Sajid Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammed Sajid Herman 0% - no reply - no reply 100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% 100.00%

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammed Sajid Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammed Sajid Mohammed Sajid Mohammed Sajid Mohammed Sajid

100.00% 100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% 100.00% 100.00% - no reply - NO SLA -

mohammad shafiq Faisal Masoud Al-Saad GHULAM RAHMAN Faisal Masoud Al-Saad

- NO SLA 100.00% 100.00% 100.00% - no reply - no reply -

Mohammed Sajid mohammad shafiq Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - no reply -

Mohammad Salmaan GHULAM RAHMAN Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan

- NO SLA - NO SLA - NO SLA 100.00% 100.00% 100.00% - no reply -

GHULAM RAHMAN

- NO SLA - no reply - no reply - no reply - no reply - no reply - no reply -

Mohammad AL-Dubayyan

100.00% - no reply - no reply -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days)

GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammed Sajid Faisal Masoud Al-Saad

- NO SLA 100.00% 100.00% 100.00% 100.00% - NO SLA - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% 100.00% 100.00% - no reply -

Mohammed Sajid Mohammad AL-Dubayyan

100.00% 100.00% - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan

0% 0%

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammed Sajid

100.00% 100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% 100.00% - no reply - no reply -

Mohammad AL-Dubayyan

100.00% - no reply - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammed Sajid mohammad shafiq

100.00% 33.33% 100.00% 100.00% 100.00% 0%

5927 no in/out for #3098 5928 Telephone 5929 *******OLCM for PL-1,2 and PL-3 is down******* 5930 *********Printer problem******** 5931 Transfer telephone no 2382 to supervisor new 5932 office 5933 5934 ext. 2539 non functioning 5935 COUNTER FOR INTERNET USAGE Hand punching machine in Technical Building 5936 Regarding 5937 5938 MECHANICAL EMPLOYEE PUNCHING PROBLEM 5939 printer not working 5940 5941 5942 5943 5944 5945 5946 5947 5948 5949 5950 5951 5952 5953 5954 5955 5956 5957 5958 5959 5960 5961 5962 CCR Repair of phone extension in Camp villa # 211 Hand Punching problem req for user name&password OHR SYSTEM 3160000 OHR CD ROOM FOR MY COMPUTER Not able to attached file in work order HAND PUNCH PROPLEM. 1.2 1.2 IMMEDIATE TERMINATION OF PROCUREMENT TRANSACTION Microsoft warning Install Office 2010 arabic interface HAND PUNCH PROPLEM. punching problem

Hand Punch - Telephone System OLCM Problems Printers - Printers - Telephone System Computers Problems - Telephone System Internet - Hand Punch - Telephone System Hand Punch - Printers - Auto Dispatch system (VAS) Hand Punch - Hand Punch - Telephone System Hand Punch - OHR OHR Telephone System OHR Computers Problems - JDE - Maintenance Hand Punch - Hand Punch - Hand Punch - JDE -Supply Computers Problems - Auto Dispatch system (VAS) Computers Problems - Hand Punch - Auto Dispatch system (VAS) Hand Punch - Computers Problems - Computers Problems -

5963 5964 5965 5966 5967 5968 5969 5970 5971

knowledge manager computer Ambient Air Quality Rooms

Computers Problems - Computers Problems - Others Auto Dispatch system (VAS) Auto Dispatch system (VAS) Printers - Auto Dispatch system (VAS) Internet - Computers Problems - Hand Punch - Hand Punch - Computers Problems - Auto Dispatch system (VAS) OHR Hand Punch - Computers Problems - Hand Punch - Hand Punch - Hand Punch - Computers Problems - Telephone System JDE - Maintenance Others Hand Punch - Computers Problems - Hand Punch - JDE -Supply Hand Punch - Printers - Printers - Printers - Email Problems - Computers Problems - Telephone System Telephone System Hand Punch - Computers Problems - Computers Problems - Scanners & Cameras -

unlimited internet connection ABB knowledge manager computer Need hand puch at Technical Building emp. no 5972 3103 5973 Need hand puch at Technical Building 5974 5975 5976 5977 5978 5979 5980 5981 5982 5983 5984 5985 5986 5987 5988 5989 5990 5991 5992 5993 5994 5995 5996 5997 5998 5999 6000 6001 to be corrected problem of dispatch slip # 0089247 Need to cancel the OHR Entry permit---Reg Hand Punch Not Accepting / Hand Punch Hand punch Hand punch problem. Provision of JDE Not working P.O. Printing connection JDE Need to provide Hand punch facility for Emp no: 3067 at CCR Building also--Reg i need someone to help me instual a printer ripaer phone ex- 3408 Need hand puch at Technical Building emp. no. 3134 (Naif Rasheedi) COULD'T OPEN A PDF FILE SENT VIA E-MAIL Malfunctioned Scanner of the Photocopier Machine

6002 6003 6004 6005 6006 6007 6008 6009 6010 6011 6012 6013 6014 6015

Foxit reader problem Clock entries kindly repair phone ex. no -3307 Arabic Language in MS office INSTALLATION OF THE VISIO APPLICATION AT PROCURMENT MANAGER Attendance Hand Punch My compoter not wokning good

Computers Problems - Email Problems - Email Problems - Hand Punch - Computers Problems - Telephone System Computers Problems - Telephone System Network - Computers Problems - Computers Problems - Computers Problems - Hand Punch - Computers Problems -

6016 transfer data & email's messages 6017 6018 Adobe- content Updating of PUNCH IN & PUNCH OUT for EMP NO: 6019 3067---rEG Need of OHR facility for Mr.RAMESH 6020 SOUNDARRRAJAN EMP NO: 3055 --reG 6021 the phone set not working 6022 6023 OHR Vacation not response 6024 KMS- not able to open from my PC 6025 Hand Punch not working 6026 6027 6028 Physical lab Telephone 6029 Commisioning of Xerox copying machine 6030 malfunction of phone ext 6031 kindly repair phone ex. no -3408 6032 releted turkish tv chenal 6033 test some TV chenal is not coming in house no B-372 6034 AND also GUEST HOUSE B375 6035 HAND PUNCH PROBLEM 6036 3077& 3072 6037 Physical Lab Telephone 6038 6039 Computer upgrade (software & hardware) 6040 network cable.

Others Auto Dispatch system (VAS) Internet - Hand Punch - OHR Telephone System OHR OHR KMS Hand Punch - Hand Punch - Computers Problems - Telephone System Others Telephone System Telephone System Others RFID System Others Hand Punch - Internet - Telephone System Auto Dispatch system (VAS) Computers Problems - Network -

6041 The phone set not working 6042 PC upgrade 6043 Warning message Optimize my Computer System for better 6044 Performance 6045 Reactivation of Hand Punch 6046 D-QTY-LABSHIFT Computer 6047 6048 repair ex.2634 6049 6050 6051 6052 6053 6054 6055 6056 6057 6058 6059 6060 6061 6062 6063 6064 6065 6066 6067 6068 6069 6070 6071 6072 6073 6074 6075 6076 6077 6078 My Computer (D-QTY-MMOHAMMAD.QCCO.COM) ABB knowledge manager computer emp 3098 sign in/out problem The HRM Office Printer printer not work Videos viewing not working in the PC of Plant Manager Videos viewing not working in the PC of Plant Manager Videos viewing not working in the PC of Plant Manager 5102 5102 Technical Building Time Clock not working Need to provide new network connection for new PC Email Problems I have some problame in my printer. still the email not going to out side 2381 & 2344 HAND PUNCH PROPLEM. urgent please TCP/IP printer is not printing. Hand Fnger Punching

Telephone System Computers Problems - Computers Problems - Computers Problems - Hand Punch - Computers Problems - Auto Dispatch system (VAS) Telephone System Auto Dispatch system (VAS) Computers Problems - Computers Problems - Email Problems - Email Problems - Hand Punch - Printers - Printers - Hand Punch - Computers Problems - Internet - Internet - Internet - Auto Dispatch system (VAS) Printers - Printers - Others Network - Email Problems - Printers - Auto Dispatch system (VAS) Auto Dispatch system (VAS) Hand Punch - Email Problems - Email Problems - Telephone System Hand Punch - Computers Problems - Network - Hand Punch -

6079 New Arrival Employee Hand Punching 6080 6081 Hand punch not working 6082 9 6083 6084 6085 6086 6087 6088 6089 6090 6091 6092 6093 6094 6095 6096 6097 6098 6099 6100 6101 6102 6103 6104 6105 6106 6107 6108 JDE not getting OPEN 2238 PLANT TELEPHONE NOT WORKNING PDF files upgrade memory from 504MB to 2GB PHOTO COPY MACHINE NOT WORKING [#6044]: Optimize my Computer System for better Performance printer not work printer not work Printer 3160000 CD ROOM NOT WORKING Office printer printer not work 5132 ABB knowledge manager computer Internet facility Interuption of work

Hand Punch - Auto Dispatch system (VAS) Hand Punch - Telephone System

JDE - Maintenance Email Problems - Telephone System Computers Problems - Computers Problems - Printers - Computers Problems - Printers - Printers - Others Computers Problems - Network - Computers Problems - Telephone System Computers Problems - Computers Problems - Computers Problems - Printers - Printers - Telephone System Printers - Computers Problems - Internet - Computers Problems - Auto Dispatch system (VAS) Computers Problems - Hand Punch - JDE - Manufacturing Computers Problems - Internet - Telephone System Others Telephone System Telephone System

6109 6110 6111 6112 internet for outside mails, not working 6113 3307 6114 Need for sound card 6115 Telephone problem 6116 3160000

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

Mohammad AL-Dubayyan OSAMA A.HAMED

100.00% 100.00% - no reply - no reply -

Faisal Masoud Al-Saad

100.00% - no reply -

Faisal Masoud Al-Saad OSAMA A.HAMED GHULAM RAHMAN Mohammad AL-Dubayyan OSAMA A.HAMED Mohammad AL-Dubayyan

100.00% 100.00% - NO SLA 100.00% 100.00% 100.00% - no reply -

Abdulrahman Alzaidi Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan Abdulrahman Alzaidi Abdulrahman Alzaidi OSAMA A.HAMED

100.00% 0% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammed Sajid Faisal Masoud Al-Saad

100.00% 100.00% 100.00% 100.00% - NO SLA - no reply -

Faisal Masoud Al-Saad Mohammad AL-Dubayyan

100.00% 100.00% - no reply -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% 100.00% 100.00%

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Faisal Masoud Al-Saad OSAMA A.HAMED OSAMA A.HAMED Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Abdulrahman Alzaidi Mohammad AL-Dubayyan GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan GHULAM RAHMAN Faisal Masoud Al-Saad Mohammed Sajid GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Abdulrahman Alzaidi GHULAM RAHMAN Mohammad AL-Dubayyan

- no reply 100.00% - no reply - no reply - no reply 100.00% - NO SLA 100.00% - no reply 100.00% 100.00% 100.00% - no reply 100.00% 100.00% - NO SLA 100.00% 100.00% 100.00% 100.00% 100.00% 0% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - no reply 0% 100.00% 0% 100.00% 100.00% 100.00% - NO SLA -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% 100.00% 100.00% - no reply - no reply - no reply - no reply -

OSAMA A.HAMED GHULAM RAHMAN Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Herman Abdulrahman Alzaidi Faisal Masoud Al-Saad GHULAM RAHMAN

100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

100.00% - no reply 100.00% - no reply - no reply -

Faisal Masoud Al-Saad

OSAMA A.HAMED

100.00% - no reply - no reply - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad OSAMA A.HAMED

100.00% 100.00% - NO SLA 100.00% - no reply -

Faisal Masoud Al-Saad

100.00% - no reply - no reply -

Sultan Al-Samaani

0% - no reply -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad OSAMA A.HAMED

100.00% 100.00% 100.00% - no reply -

Faisal Masoud Al-Saad

0% - no reply -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days)

OSAMA A.HAMED Faisal Masoud Al-Saad

100.00% 0% - NO SLA -

Faisal Masoud Al-Saad Mohammad AL-Dubayyan

100.00% 100.00% - no reply - no reply -

OSAMA A.HAMED

100.00% - no reply - no reply - no reply - NO SLA - NO SLA -

Mohammad AL-Dubayyan

100.00% - no reply -

Faisal Masoud Al-Saad Mohammad AL-Dubayyan

0% 100.00% - no reply - no reply - no reply - no reply - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan mohammad shafiq

100.00% 100.00% 100.00% 0% - no reply -

Faisal Masoud Al-Saad

100.00% - no reply - no reply -

Mohammad AL-Dubayyan

0% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply - no reply -

Mohammad AL-Dubayyan

100.00%

Closed Closed Closed Closed

Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week)

Mohammad AL-Dubayyan

100.00% - no reply -

Mohammad AL-Dubayyan OSAMA A.HAMED Mohammed Sajid Faisal Masoud Al-Saad Faisal Masoud Al-Saad mohammad shafiq Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad OSAMA A.HAMED Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad OSAMA A.HAMED

100.00% 100.00%

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days)

- NO SLA - NO SLA 0% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% 100.00% - NO SLA - NO SLA 100.00% 100.00% - no reply - no reply - no reply - no reply - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammed Sajid Faisal Masoud Al-Saad

100.00% 100.00% 100.00% - NO SLA - no reply - no reply -

Faisal Masoud Al-Saad

100.00% - no reply -

mohammad shafiq

100.00%

5718 5719 5720 5721 5722 5723 5724 5725 5726 5727 5728 5729 5730 5731 5732 5733 5734 5735 5736 5737 5738 5739 5740 5741 5742 5743 5744 5745 5746 5747 5748 5749 5750 5751 5752 5753 5754 5755 5756 5757

Please enhance email receiving capacity from 2MB to 6MB Please install ACAD in my computer printer needs maintenance I need the password to open ELECTRICAL SUPERINDENT JDE--rEG PP Supt. Computer PL-1 Raw mill and kiln area OLCM. Printer doesn't work proberly. Unable to open attachment OHR not working. Smart Screen in Training Center not working ( format PC in CIC plant JD Enterpriseone Need hand puch at Technical Building of Employee no. 3030 Badar Rasheedi Some Problem In JD System unable to give print Home telephone is not working not able to view attachment in jd edwards JDE Windows activation Windows activation MY MAIL IS NOT WORKING computer shutting down Ahmed Khalshi-EMP No: 3084 Network & telephone Windows activation message

Hand Punch - Computers Problems - Email Problems - Computers Problems - Printers - JDE - Maintenance Computers Problems - OLCM Problems Auto Dispatch system (VAS) Printers - Email Problems - OHR Computers Problems - Internet - Internet - Auto Dispatch system (VAS) Computers Problems - Computers Problems - JDE - Maintenance Others Hand Punch - JDE - HR& payroll Computers Problems - Auto Dispatch system (VAS) Internet - Telephone System Printers - JDE - Maintenance Auto Dispatch system (VAS) Computers Problems - JDE -Supply Computers Problems - Auto Dispatch system (VAS) Computers Problems - Computers Problems - Email Problems - Computers Problems - Auto Dispatch system (VAS) Network - Computers Problems -

5758 windows activation 5759

Computers Problems -

Computers Problems - Email Problems - Printers - JDE - Maintenance Printers - Computers Problems - Hand Punch - Hand Punch - JDE - Maintenance OLCM Problems OHR

5760 ( 5761 5762 Not able to write in attachments 5763 5764 Need to install anti virus 5765 Need to provide hand punching at CCR bulding 5766 JDE attachments not visible after New hard disc 5767 installation Please install SKF on line and EMERSON on line 5768 system as hard disc is replaced Please install OHR system as my computer hard 5769 disc is replaced by IT As my computer hard disc is replaced, please reinstall microsoft outlook and my all old emails Please install KMS ABB knowledge manager as my computer hard disc is replaced Please install AutoCAD in my computer as my computer hard disc is replaced SERIOUS ISSUE- Information shared by UNKNOWN sources Mouse not available with the new system. Window activation The copy of Windows is not genuine windows activation

5770 5771 5772 5773 5774 5775 5776 5777

Email Problems - KMS Computers Problems - Others Computers Problems - Computers Problems - Computers Problems - Computers Problems - Computers Problems - Computers Problems - JDE - Maintenance Computers Problems - Printers - Auto Dispatch system (VAS) KMS JDE - Stores OLCM Problems Others Computers Problems - Computers Problems - Computers Problems -

5778 Please install FOXIT READER 3 in my computer 5779 The screen black 5780 JDE attachment are not visible. Microsoft outlook address book can not find and 5781 Security alret message display all times 5782 Please install printer 5783 5784 KMS & Qccfs folder access 5785 Daily Issuance Report not Print 5786 SKF On line system not opening 5787 Old virus defenition 5788 QCCFs folder can not find in my computer 5789 computer message 5790

5791 5792 5793 5794 5795 5796 5797 5798 5799 5800 5801 5802 5803 5804 5805 5806 5807 5808 5809 5810 5811 5812 5813 5814 5815 5816

Computer message 1 !!!! printer not work Computer not getting log In ARABICE LETAR telephone not working. Jde attachment not open OHR not opening VAS Dispatch system 9 hand finger punching Installl OHR and make access Adding printer JDE PROGRAM IS NOT OPEN Window Activation

Computers Problems - Computers Problems - Computers Problems - Printers - Hand Punch - Computers Problems - Hand Punch - Email Problems - Computers Problems - Computers Problems - Telephone System JDE - Maintenance OHR Auto Dispatch system (VAS) Telephone System Internet - Internet - Hand Punch - OHR Printers - Printers - Auto Dispatch system (VAS) Others JDE - Maintenance JDE - Maintenance Computers Problems - Hand Punch - Email Problems - Hand Punch - Printers - Computers Problems - JDE -Supply Others Computers Problems - Computers Problems - Telephone System Computers Problems - Computers Problems - Telephone System Computers Problems - Computers Problems -

5817 5818 Sent e-mails not recieved Transfer of Punching facility from Technical 5819 Building to Electrical Maintenanace--Reg 5820 Printer problem 5821 system not working 5822 jde supply I need the program running the following 5823 formulas mb4 / 3gp 5824 5825 Can not log-in 5826 Internet and Phone connection 5827 QCCFs folder can not find in my computer 5828 D-QTY-LABSHIFT .QCCO.COM Computer 5829 Office Telephone Problem 5830 Computers Problems 5831

5832 JDE EnterpriseOne 5833 " 5834 5835 5837 5838 OLCM For PL-1 and PL-2 is down. 5839 COULDN'T ACCESS THE JED SUPPLY 5840 5841 Computer message 5842 5843 5844 5845 5846 5847 5848 5849 5850 5851 5852 5853 5854 5855 5856 5857 5858 5859 5860 5861 5862 5863 5864 5865 5866 5867 5868 5869 5870 5871 5872 5873 To add PDF Office 2010 TOP URGENT Windows activation NOT WORKNING DOOD Extension for House No. 226 internet not working making OP Please install the programs computer of Engr. Ayman is not working Request for additional Hard Disk Previous files missing after upgrading Update required for MS Office 2010 add another printer reqest for pdf maker program i need JDE passward MY COMPUTER IS VERY HEAVY No telephone or telephone connection in the classroom could not able to punch P.O free of charge Computer is not booting Hand punch not accepted.

JDE -Supply Computers Problems - Auto Dispatch system (VAS) Internet - Scanners & Cameras - OLCM Problems JDE -Supply

Computers Problems - Computers Problems -

Computers Problems - Computers Problems - Email Problems - Computers Problems - Computers Problems - Telephone System Internet - JDE -Supply Computers Problems - Auto Dispatch system (VAS) Computers Problems - Computers Problems - OHR Auto Dispatch system (VAS) Computers Problems - Computers Problems - Auto Dispatch system (VAS) Computers Problems - Printers - Auto Dispatch system (VAS) Computers Problems - JDE - HR& payroll Telephone System Computers Problems - Telephone System Hand Punch - JDE -Supply Computers Problems - Email Problems - Computers Problems - Hand Punch - Auto Dispatch system (VAS)

5874 5875 5876 5877 5878 5881 5882 5883 5884 5885 5886 5887

STC line connection to my villa no218 32601101 computer is very slow Office activation 06-3160124 printer not work maous not work Hand punch problem. hand punch

Auto Dispatch system (VAS) Telephone System Auto Dispatch system (VAS) Printers - Computers Problems - Computers Problems - Telephone System Printers - Telephone System Computers Problems - Hand Punch - Hand Punch - OLCM Problems

5888 *******OLCM for PL-1 and PL-2 is down******* 5889 Item master attach not open 5890 5891 5892 5893 5894 5895 5896 5897 5898 5899 5900 5901 5902 5903 5904 5905 5906 5907 5908 5909 5910 5911 5912 5913 5914 5916 5917 OHR SYSTEM arrangement in my system arrangement of internet New telephone line Computer require Activate Windows Activate windows for Jzaman E-mail prplem an interrupting computer message recieved repeatedly attachment not opening internet not working compuater New Arrival Employee for Hand Punching microsoft exchang INTERNET FACILITY autocad Dictionary Internet not Working) Computer Anti Virus 0027 jde Internet connected Printer installment Adobe Acrobat

JDE - Maintenance OHR Internet - Telephone System Computers Problems - Computers Problems - Computers Problems - Email Problems - Computers Problems - JDE - Maintenance Printers - Internet - Computers Problems - Printers - Hand Punch - Email Problems - Telephone System Network - Computers Problems - Computers Problems - Internet - Computers Problems - Printers - Computers Problems - Auto Dispatch system (VAS) Others Printers - Computers Problems -

5918 5919 5920 5921 5922 5923 5924 5925 5926

computer hanging during opening refractory drawings ALLOCATION OPTION PROVIDE OHR pos E-mail not working

Computers Problems - Computers Problems - Hand Punch - Others OHR Auto Dispatch system (VAS) Email Problems - Printers - Telephone System

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

Mohammad AL-Dubayyan Faisal Masoud Al-Saad GHULAM RAHMAN GHULAM RAHMAN Faisal Masoud Al-Saad Mohammed Sajid

100.00% 100.00% - NO SLA - NO SLA 100.00% 100.00% - no reply - no reply -

Abdulrahman Alzaidi Faisal Masoud Al-Saad

- NO SLA 100.00% - no reply - no reply - no reply -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% - NO SLA - no reply -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan

100.00% 100.00% 100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

GHULAM RAHMAN OSAMA A.HAMED Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% - NO SLA 100.00% - NO SLA - no reply - no reply -

Mohammed Sajid Faisal Masoud Al-Saad Abdulrahman Alzaidi Faisal Masoud Al-Saad Faisal Masoud Al-Saad GHULAM RAHMAN

100.00% - NO SLA 100.00% 100.00% 100.00% 100.00% - NO SLA - no reply -

OSAMA A.HAMED GHULAM RAHMAN

100.00% - NO SLA -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days)

GHULAM RAHMAN Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% 100.00% 100.00% 100.00% - NO SLA - NO SLA - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad Salmaan Faisal Masoud Al-Saad

100.00% 100.00% 0% 100.00% 100.00%

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week)

Faisal Masoud Al-Saad Mohammad Salmaan Faisal Masoud Al-Saad

100.00% 100.00% - NO SLA - no reply -

Faisal Masoud Al-Saad GHULAM RAHMAN

- NO SLA - NO SLA - no reply -

GHULAM RAHMAN Faisal Masoud Al-Saad

- NO SLA - NO SLA - no reply -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Abdulrahman Alzaidi

0% 100.00% 0% - NO SLA - no reply -

Mohammed Sajid Mohammad Salmaan GHULAM RAHMAN

100.00% 100.00% 100.00% - no reply - no reply -

Faisal Masoud Al-Saad

100.00%

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Mohammad AL-Dubayyan OSAMA A.HAMED Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammed Sajid Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Herman Mohammad AL-Dubayyan Abdulrahman Alzaidi Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad OSAMA A.HAMED Faisal Masoud Al-Saad Faisal Masoud Al-Saad Abdulrahman Alzaidi OSAMA A.HAMED Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan

- no reply - NO SLA - NO SLA 100.00% 100.00% - no reply 100.00% 100.00% - no reply - NO SLA 100.00% 100.00% - NO SLA - NO SLA 100.00% 100.00% 100.00% 100.00% - NO SLA 100.00% 100.00% - no reply 100.00% 100.00% 100.00% - no reply 100.00% - no reply 100.00% 100.00% 0% 0% 100.00% 100.00% 100.00% - NO SLA - no reply 100.00% 100.00% 100.00% - NO SLA -

Closed Closed Closed Closed Closed Closed Closed

Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours)

Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% 100.00% - no reply - no reply -

Mohammad AL-Dubayyan

- NO SLA - no reply -

GHULAM RAHMAN Faisal Masoud Al-Saad GHULAM RAHMAN

100.00%

Closed Closed

Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

- NO SLA - no reply -

GHULAM RAHMAN Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Faisal Masoud Al-Saad OSAMA A.HAMED Mohammad AL-Dubayyan Mohammed Sajid Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan GHULAM RAHMAN Mohammad AL-Dubayyan Abdulrahman Alzaidi Faisal Masoud Al-Saad Faisal Masoud Al-Saad GHULAM RAHMAN OSAMA A.HAMED GHULAM RAHMAN Mohammed Sajid Mohammad AL-Dubayyan Herman GHULAM RAHMAN - NO SLA 100.00% - no reply - no reply - NO SLA - NO SLA - NO SLA 100.00% 100.00% - no reply - NO SLA 100.00% - no reply - no reply - NO SLA - no reply - no reply 100.00% 100.00% 100.00% - NO SLA - no reply - no reply 100.00% - NO SLA 100.00% - NO SLA 100.00% 100.00% 100.00% 100.00% - no reply -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Critical (From 1-4 Hours) High (From 1-8 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Faisal Masoud Al-Saad GHULAM RAHMAN Abdulrahman Alzaidi Faisal Masoud Al-Saad Faisal Masoud Al-Saad mohammad shafiq Faisal Masoud Al-Saad OSAMA A.HAMED Mohammad AL-Dubayyan OSAMA A.HAMED Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan GHULAM RAHMAN OSAMA A.HAMED

- no reply 100.00% - no reply - no reply - NO SLA - no reply 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - no reply -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days)

0% - NO SLA 100.00% 0% 0% - no reply - no reply -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% - NO SLA - NO SLA -

Mohammad AL-Dubayyan

100.00% - no reply -

OSAMA A.HAMED

100.00% - no reply -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad OSAMA A.HAMED Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% - NO SLA 100.00% 100.00% - NO SLA 100.00% - NO SLA - NO SLA 100.00% 100.00% - no reply - NO SLA -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% 100.00%

Closed Closed Closed Closed Closed Closed Closed Closed Closed

High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

GHULAM RAHMAN GHULAM RAHMAN Mohammad AL-Dubayyan Faisal Masoud Al-Saad Abdulrahman Alzaidi Abdulrahman Alzaidi Mohammad AL-Dubayyan Faisal Masoud Al-Saad OSAMA A.HAMED

100.00% 0% 100.00% - NO SLA 100.00% - NO SLA 100.00% 100.00% 100.00

5513 unable to open any file. 5514 5515 5516 5517 5518 5519 5520 5521 5522 5523 5524 5525 5526 5527 5528 5529 5530 5531 5532 5533 restoration of computer function for Engr. Ayman. Hard disk capacity for Engr. Abdulaziz Almohaimeed, # 3116 Can not open adobe file CIC Q1 Dispatch Computer Not Working OHR RESETING MY JDE PASSWORD mails not updating in INBOX Could not receive any e-mails since wednesday repair talephone ex. Password Can not open adobe file Awwad Problem in PC configuration PROBLEM IN MOUSE EX NO 3520 HOUSE NO-B-373. AND HOUSE NO B7C TELIPHONE REPAIR TALIPHONE HOUSE NO B7-C Computer logon problem

5534 Computer and Telephone 5535 Description2 correction -SP5C25010019 5536 COMPUTER IS DELAY WHILE OPERATION 5537 5538 5539 5540 5541 5542 5543 5544 5545 5546 5547 5548 5549 5550 5551 5552 5553 Installing of OHR system Need to upgrade my CPU --rEG *********Computer speed issue******** INternet Not working Can not write in attachments Qccfs access is required Please install SKF & Emersion on line & Knowledge manager QCCfs & Attachements in JDE not working epson ABB knowledge manager not working JDE attachements are not visible SKF, EMERSON & sony camera not working after changing my PC 3512 PHONE NOT WORKING

5554 5555 5556 5557 5558 5559 5560 5561 5562 5563 5564

I can not send email from computer D-TECDCHANDRA Ext.#3512 House # 372-B (Family House) Phone has dead/not working Problame in the printer. USB port is not reconizing flash memory/Sony camera Hand punch is not recognising Computer working dead slow Internet Cable Connection of Sattam Al-Harbi (DTech-Salharbi) Correct the Name in the Address List JDE attachement problem.

5565 Intercom in my Room at CAMP is not working 5566 EMERSON online system vibration readings display 5567 not proper 5568 QCCFS network common folder of EPM 5569 Anti Visor aut of date 5570 Computer speed very slow 5571 5572 NEW EMPLOYEE 5573 5574 5575 5576 5577 5578 5579 5580 5581 5582 5583 5584 5585 5586 5587 5588 5589 5590 5591 5592 Provide Adress Book on my Id. New Arrival Employee Hand Punching New Arrival Employee Hand Punching Net work - shared folders MAKE PUNCH IN ELECTRICAL BUILDING Install sound card to my pc JDE attachment contents are not displayed Local Telephone access to my room telephone no.2431 Internet is Not working. TOO MUCH TIME TO OPEN INTERNET OR QCC SUPPORT--rEG TV remote not working in Room No.B 4 F 35

5593 The sending by E-mail. 5594 5595 Internet

HP P2015n

5596 Internet 5597 5598 Hard disk capacity 5599 newly joined After Up grading of computer system Printer not 5600 working 5601 Hand Punch allow in Store Area Machine 5602 Can not login EMERSON online system 5603 5604 5605 5606 IN - OUT HAND PUNCHING 5607 email for refarctory supervisor 5608 5609 5610 5611 5612 5613 5614 5615 5616 5617 5618 5619 5620 5621 5622 5623 5624 5625 5626 5627 5628 5629 5630 5631 5632 5633 5634 5635 5636 Can not Open Computer - Password Forgotten ov & brcod Internet timing ********OLCM For PL-1 and PL-2******* Installation of Auto cad software 3071 Printing any document Computer Shortcoming JDE-VAS 51 Printer not working New Arrival Employee for Hand Punching Canteen prenter & CD Room delay in e-mail receiving computer performance JDE Work order attachment and store stock item attachment not opening my compoter not wokning good internet I dont have internet

5637 Internet not working since 6 hours 5638 RE-DIRECTION OF ALL E-MAILS TO MR. SHUJA 965 5639 JDE ACCESS FOR 2 SUPPLY STAFF (LOCAL 5640 PURCHASERS). 5641 5642 internet is not coming 5643 5644 5645 5646 5647 5648 5649 MOVE MY COMPUTER 5650 Change the telephone name 5651 pdf 5652 inter net nat working 5653 inter net nat working 5654 Installing Office 2007 5655 ISO Internal Audit Share Folder 5656 Computer Hanging 5657 internet not working 5658 the internet not working 5659 5660 5661 5662 5663 5664 please arrange for the access to jde for new 5665 refractory supervisor 5666 Please arrange OHR system for the new refractory 5667 supervisor 5668 5670 Computer not working 5672 PDF file 5673 Install PDF 5674 Internet access for Store keepers 5675 Outlook Record recovery 5676 TELIPHONE RIPAIR 5677 Issuance Report is not running 5678 JDE 5679 submting OQ Error 5680 My email had archiving problem & need to change 5681 from Arabic to English

5682 5683 5684 5685 5686 5687 5688 5689 5690 5691 5692 5693 5694 5695 5696 5697 5698 5699 5700 5701 5702

ISO Internal Audit Share Folder Printer is not working email connection problem OUTLOOK not working upgraded computer PROBLEM WITH SHORTCUT

Could not open document from NET--Reg test Internet is not working installation of anti virus PC Office Printe Message exceed the user allocated space New Arrival Employee for Hand Punching Fax Machine comuters not open MS Office 2010 Arabic Version required in Training 5703 Centre PCs 5704 CONNECT THE INTERNET 5705 system pass word change 5706 e-mail increase (no. of Recipient and text volume) 5707 Replace my existing telephone with IP telephone 5708 Internet not working 5709 Access to generate non-stock service request. 5710 5711 Email Security Alert 5712 Installation of MS Visio Regardind arrangment of a computer for safety 5713 engineer 5714 Need hand puch at emp building 5715 5716 Adobe acrobate up-date 5717 IN JDE ATTACHMENT IS UNABLE TO OPEN

Computers Problems -

Closed

Critical (From 1-4 Hours)

Computers Problems - Computers Problems - Hand Punch - Others Computers Problems - Computers Problems - OHR JDE -Supply Internet -

Closed Closed Closed Closed Closed Closed Closed Closed Closed

High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours)

Email Problems - Telephone System Computers Problems - Computers Problems - Hand Punch - Computers Problems - Others

Closed Closed Closed Closed Closed Closed Closed

Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours)

Telephone System Telephone System Computers Problems - Others

Closed Closed Closed Closed

Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week)

Computers Problems - JDE - Stores Computers Problems - Hand Punch -

Closed Closed Closed Closed

Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

OHR Telephone System Internet - Computers Problems - Computers Problems - Internet - JDE - Maintenance Network -

Closed Closed Closed Closed Closed Closed Closed Closed

Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Critical (From 1-4 Hours)

OLCM Problems Others Computers Problems - Printers - KMS JDE - Maintenance

Closed Closed Closed Closed Closed Closed

Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours)

OLCM Problems Telephone System

Closed Closed

Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week)

Email Problems -

Closed

High (From 1-8 Hours)

Telephone System Printers -

Closed Closed

Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

Computers Problems - Hand Punch - Computers Problems -

Closed Closed Closed

High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week)

Network - Others JDE - Maintenance Internet - Auto Dispatch system (VAS)

Closed Closed Closed Closed Closed

Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) High (From 1-8 Hours)

Telephone System Auto Dispatch system (VAS)

Closed Closed

Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

OLCM Problems Computers Problems - Computers Problems - Computers Problems - Email Problems - Hand Punch - Computers Problems - Hand Punch - Internet - Email Problems -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

Auto Dispatch system (VAS) JDE - Stores Hand Punch - Hand Punch - Internet - Others Hand Punch - Computers Problems - Others JDE - Maintenance Hand Punch -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours)

Telephone System Computers Problems - Internet -

Closed Closed Closed

Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours)

Internet - Others

Closed Closed

Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days)

Email Problems - Printers - Internet -

Closed Closed Closed

Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days)

Internet - Hand Punch - Computers Problems - Network -

Closed Closed Closed Closed

Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days)

Printers - Hand Punch - OLCM Problems Auto Dispatch system (VAS) Computers Problems - Hand Punch - Hand Punch - Others Internet -

Closed Closed Closed Closed Closed Closed Closed Closed Closed

Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days)

Computers Problems - Internet - Printers - Internet - OLCM Problems Others Hand Punch - Hand Punch - Printers - Internet - Computers Problems - Auto Dispatch system (VAS) Printers - Hand Punch - Printers - Email Problems - Computers Problems - Others Hand Punch - Printers - Printers -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours)

JDE - Maintenance Computers Problems - Computers Problems - Internet - Internet - Email Problems - Email Problems -

Closed Closed Closed Closed Closed Closed Closed

High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

Internet -

Closed

Low (From 1 hour to 1 week)

Computers Problems - Internet -

Closed Closed

High (From 1-8 Hours) High (From 1-8 Hours)

JDE -Supply Internet - Internet - Internet - Internet - Auto Dispatch system (VAS) Auto Dispatch system (VAS) Auto Dispatch system (VAS) Auto Dispatch system (VAS) Others Telephone System Others Internet - Internet - Computers Problems - Others Computers Problems - Internet - Internet - Hand Punch - Printers - Email Problems - Others Computers Problems - Email Problems -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours)

JDE - Maintenance Internet -

Closed Closed

Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

OHR JDE - Stores Computers Problems - Others Computers Problems - Internet - Email Problems - Telephone System JDE - Stores JDE - Finance JDE -Supply Internet -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) Critical (From 1-4 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

Email Problems -

Closed

Medium (From 1 Hour to 3 Days)

Others Printers - Email Problems - Internet - Computers Problems - Auto Dispatch system (VAS) JDE - Finance Auto Dispatch system (VAS) Others Internet - JDE -Supply Internet - Computers Problems - Computers Problems - Auto Dispatch system (VAS) Hand Punch - Printers - Email Problems - Hand Punch - Others Computers Problems -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

High (From 1-8 Hours) Critical (From 1-4 Hours) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours)

Computers Problems - Internet - Computers Problems -

Closed Closed Closed

High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours)

Email Problems -

Closed

High (From 1-8 Hours)

Telephone System Internet -

Closed Closed

Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week)

JDE -Supply Auto Dispatch system (VAS) Others Others

Closed Closed Closed Closed

Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days)

Computers Problems - Hand Punch - Internet - Computers Problems - JDE - Maintenance

Closed Closed Closed Closed Closed

Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) High (From 1-8 Hours)

Faisal Masoud Al-Saad

0%

Faisal Masoud Al-Saad

100.00% - NO SLA -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammed Sajid Faisal Masoud Al-Saad

100.00% 100.00% - NO SLA - NO SLA 0% 100.00% 100.00%

Faisal Masoud Al-Saad OSAMA A.HAMED Faisal Masoud Al-Saad Faisal Masoud Al-Saad Mohammad AL-Dubayyan

100.00% 100.00% 100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan

100.00%

- NO SLA OSAMA A.HAMED Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad OSAMA A.HAMED Mohammed Sajid GHULAM RAHMAN Faisal Masoud Al-Saad Faisal Masoud Al-Saad GHULAM RAHMAN OSAMA A.HAMED Faisal Masoud Al-Saad GHULAM RAHMAN GHULAM RAHMAN Herman - NO SLA 100.00% 100.00% - NO SLA - NO SLA 100.00% - no reply - no reply 100.00% 100.00% - NO SLA 100.00% 100.00% 100.00% 100.00%

- no reply - no reply Faisal Masoud Al-Saad Mohammad AL-Dubayyan 100.00% 100.00% - NO SLA GHULAM RAHMAN 100.00%

Mohammad Salmaan

- NO SLA - no reply -

GHULAM RAHMAN

100.00%

- no reply - no reply -

GHULAM RAHMAN Mohammad AL-Dubayyan GHULAM RAHMAN

100.00% 100.00% - NO SLA -

OSAMA A.HAMED GHULAM RAHMAN GHULAM RAHMAN GHULAM RAHMAN

0% 100.00% 100.00% 100.00% - no reply -

OSAMA A.HAMED

100.00% - no reply -

Mohammad Salmaan

100.00% - no reply - no reply -

GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Abdulrahman Alzaidi GHULAM RAHMAN Mohammed Sajid Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad GHULAM RAHMAN Mohammad AL-Dubayyan Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammed Sajid Mohammad AL-Dubayyan

100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

0% 0% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 0% 100.00%

OSAMA A.HAMED Mohammad AL-Dubayyan GHULAM RAHMAN

100.00% 100.00% - NO SLA -

Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% - NO SLA -

GHULAM RAHMAN Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad Herman Faisal Masoud Al-Saad Herman GHULAM RAHMAN

100.00% 100.00% 100.00%

- NO SLA 100.00% 100.00% 100.00%

GHULAM RAHMAN Mohammad AL-Dubayyan Mohammad Salmaan

- NO SLA 100.00% 100.00% - no reply -

Faisal Masoud Al-Saad Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad

- NO SLA 100.00% 100.00% - NO SLA 100.00%

Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% 100.00% - no reply -

GHULAM RAHMAN

- NO SLA - no reply -

Faisal Masoud Al-Saad Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% 100.00% 100.00% - no reply -

Faisal Masoud Al-Saad

100.00% - NO SLA - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan

100.00% 100.00% 100.00% - no reply -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan Mohammad AL-Dubayyan Faisal Masoud Al-Saad GHULAM RAHMAN

100.00% 100.00% 100.00% 100.00% 100.00%

Mohammed Sajid GHULAM RAHMAN Faisal Masoud Al-Saad

0% - NO SLA 100.00% - no reply -

GHULAM RAHMAN GHULAM RAHMAN Faisal Masoud Al-Saad

100.00% - NO SLA 100.00%

GHULAM RAHMAN

- NO SLA -

GHULAM RAHMAN GHULAM RAHMAN

100.00% 100.00%

Mohammed Sajid

0% - no reply - no reply - no reply - no reply - no reply -

Abdulrahman Alzaidi

- NO SLA - no reply - no reply -

Faisal Masoud Al-Saad OSAMA A.HAMED Faisal Masoud Al-Saad

100.00% 100.00% 100.00% - no reply - no reply -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad GHULAM RAHMAN

100.00% 100.00% 100.00% 100.00% - no reply -

Faisal Masoud Al-Saad Mohammad AL-Dubayyan GHULAM RAHMAN Mohammad AL-Dubayyan Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% 100.00% - NO SLA 100.00% - NO SLA 100.00%

Mohammed Sajid GHULAM RAHMAN

0% 100.00%

Abdulrahman Alzaidi Mohammed Sajid Faisal Masoud Al-Saad

- NO SLA 100.00% - NO SLA - no reply -

Faisal Masoud Al-Saad

- NO SLA - no reply - no reply -

mohammad shafiq Mohammed Sajid Mohammed Sajid Mohammed Sajid

- NO SLA 0% 0% 100.00% - no reply -

Faisal Masoud Al-Saad

100.00%

Faisal Masoud Al-Saad

100.00% - no reply - no reply - no reply -

Faisal Masoud Al-Saad Abdulrahman Alzaidi

100.00% 100.00% - no reply - no reply -

Faisal Masoud Al-Saad GHULAM RAHMAN Faisal Masoud Al-Saad GHULAM RAHMAN

100.00% - NO SLA 100.00% - NO SLA - no reply -

Mohammad AL-Dubayyan

100.00% - no reply -

Mohammad AL-Dubayyan Faisal Masoud Al-Saad

100.00% 100.00% - no reply -

Mohammad AL-Dubayyan OSAMA A.HAMED GHULAM RAHMAN

100.00% 100.00% 100.00%

- no reply GHULAM RAHMAN GHULAM RAHMAN - NO SLA - NO SLA -

GHULAM RAHMAN

100.00%

OSAMA A.HAMED

100.00% - no reply -

Mohammed Sajid

100.00% - no reply - NO SLA - no reply -

Faisal Masoud Al-Saad Mohammad AL-Dubayyan GHULAM RAHMAN

- NO SLA 100.00% - NO SLA - no reply -

GHULAM RAHMAN

100.00%

5328 5346 5357 5387 5403 5419 5447 5449 5452 5455 5457 5471 5479 5481 5491 5493 5503 5505 5506 5508 5511

Shell Scanner English Classroom items Reg Work order internet prombel net not working internet connection telephone transfered to another area No printer shared with my computer Need to remove hand punch machine and install to other place Telephone problem can not login EMERSON on line Computer very slow operation kindly ripair ex.3520 in family house B-373 in new camp

Computers Problems - Telephone System OHR JDE - Maintenance Internet - Computers Problems - Internet - Internet - Internet - Internet - Computers Problems - Telephone System Computers Problems - Others Telephone System Auto Dispatch system (VAS) Printers - Computers Problems - OLCM Problems Computers Problems - Telephone System

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Critical (From 1-4 Hours) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week)

GHULAM RAHMAN OSAMA A.HAMED GHULAM RAHMAN Mohammed Sajid GHULAM RAHMAN Faisal Masoud Al-Saad Faisal Masoud Al-Saad Faisal Masoud Al-Saad

- NO SLA - NO SLA - NO SLA - NO SLA - NO SLA - NO SLA - NO SLA - NO SLA - NO SLA - NO SLA -

Faisal Masoud Al-Saad

- NO SLA - NO SLA -

Mohammad AL-Dubayyan Mohammad AL-Dubayyan

- NO SLA - NO SLA - NO SLA -

Abdulrahman Alzaidi GHULAM RAHMAN Faisal Masoud Al-Saad Mohammad Salmaan GHULAM RAHMAN mohammad shafiq

- NO SLA - NO SLA - NO SLA - NO SLA - NO SLA - NO SLA -

5328 Shell Scanner

5534 5538 5577 5596 5840 5842 5889 5890 6016 6083 6191 6224 6367 6525 6575 6766 6788 6807 6824 6836 6893 6917 6919 6968 7028 7030 7059 7282

Computer and Telephone Installing of OHR system Internet To add PDF Item master attach not open OHR SYSTEM arrangement in my system transfer data & email's messages JDE not getting OPEN Phone and internet connection Computer very slow & hanging arabic language Hand punching Machine out of order Internet Facility & Knowledge Manager Employee no.2579 hand punch problem Telephone no.3102 is out of service Reference Ticket ID: 6803 - Telephone facility at family villa no.366 House extension Computer speed slow & also some others problem. Room telephone Adobe Acrobat Profes arrangement of ohr and email id for new supervisor Computer problem (Cannot assign Printer for printing OQ and OP).

Computers Problems -

Closed

Computers Problems - OHR Auto Dispatch system (VAS) Internet - Computers Problems - Computers Problems - JDE - Maintenance OHR

Closed Closed Closed Closed Closed Closed Closed Closed

Others JDE - Maintenance Network - Computers Problems - Computers Problems - Hand Punch - Internet - Hand Punch - Auto Dispatch system (VAS) Telephone System Computers Problems - Telephone System Telephone System Internet - Telephone System Computers Problems - Telephone System Computers Problems - Computers Problems - Computers Problems -

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

Medium (From 1 Hour to 3 Days)

GHULAM RAHMAN GHULAM RAHMAN Faisal Masoud Al-Saad Faisal Masoud Al-Saad

- NO SLA -

Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week)

OSAMA A.HAMED GHULAM RAHMAN GHULAM RAHMAN Herman GHULAM RAHMAN Herman GHULAM RAHMAN Faisal Masoud Al-Saad Faisal Masoud Al-Saad

100.00% - NO SLA 0% - NO SLA - NO SLA - NO SLA 0% - NO SLA -

High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) High (From 1-8 Hours) Medium (From 1 Hour to 3 Days) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) Low (From 1 hour to 1 week) Medium (From 1 Hour to 3 Days) Low (From 1 hour to 1 week) High (From 1-8 Hours) Low (From 1 hour to 1 week) High (From 1-8 Hours)

GHULAM RAHMAN Faisal Masoud Al-Saad Herman Herman GHULAM RAHMAN GHULAM RAHMAN GHULAM RAHMAN GHULAM RAHMAN Mohammed Sajid OSAMA A.HAMED GHULAM RAHMAN OSAMA A.HAMED OSAMA A.HAMED GHULAM RAHMAN OSAMA A.HAMED GHULAM RAHMAN OSAMA A.HAMED GHULAM RAHMAN Herman Faisal Masoud Al-Saad

100.00% - NO SLA 0% 0% 100.00% 100.00% - NO SLA 100.00% 100.00% 0% - NO SLA 100.00% 100.00% - NO SLA 100.00% - NO SLA 100.00% 100.00% - NO SLA 0%