Back is approx.

0,4352 in
Cities can be chaotic and confusing places at the best of
times – even for local people!
Spatial Metro, a project largely funded by the EU, aims to
make city visits more enjoyable for pedestrians by making
cities easier to navigate, easier to walk around and easier
to understand and appreciate.
This is achieved in various ways, including illuminating
characteristic buildings, providing ‘metro style’ maps as well
as appropriate information and signposting for pedestrians
and the application of GPS technology.
Together with municipalities and universities, five cities
(Norwich, Bristol, Rouen, Koblenz and Biel/Bienne) in North
West Europe have carried out pilot studies and exchanged
experiences. In this publication, their findings are shared
with the reader.
Street-l evel desi res
Di scover i ng the ci ty on foot
Pedestrian mobility and the regeneration
of the European city centre
Pedestrian mobility and the regeneration
of the European city centre
F.D. van der Hoeven
M.G.J. Smit
S.C. van der Spek
Editors
About the authors
Frank van der Hoeven works as an associate professor the
Delft University of Technology, Department of Urbanism.
Michael Loveday is chief executive of the Norwich Heritage
Economic & Regeneration Trust (HEART).
Stefan van der Spek works as an assistant professor for
the Delft University of Technology, Department of Urbanism.
Reinhard Kallenbach is a journalist and historian from
Koblenz.
Sam Gullam is principal of Lacock Gullam and lead
consultant to the Bristol City Council for the design
of signage for the Spatial Metro Project.
Thierry Burkhard, Jonas Schmid and Pascal Mages work
for the municipality of Biel/Bienne, Department of Urban
Planning.
Ulrich Furbach, Markus Maron and Kevin Read work for
the University of Koblenz Landau, Department of
Computer Science, Artificial Intelligence Research Group.
David Drinkwater works as a research associate for
the University of East Anglia (UEA), School of Computing
Science.
Christian Thomas and Pascal Regli work for the Swiss
Pedestrian Association.
Ekim Tan works as a PhD student for the Delft University
of Technology, Department of Urbanism.
Bob Mantel graduated at Delft University of Technology,
Department of Urbanism. The Norwich questionnaires
were part of his graduation.
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A_StreetLevelDesires_Cover_Books1 1 09-12-2008 11:53:07
Street-l evel desi res
Di scover i ng the ci ty on foot
Pedestrian mobility and the regeneration
of the European city centre
Delft University of Technology, Department of Urbanism, © 2008.
StreetLevelDesires_Booksurge_01.3 3 09-12-2008 12:22:14
A transnational challenge
In the spring of 2004, Delft University of Technology was approached by Norwich City
Council with a request to participate in their project Spatial Metro.
Spatial Metro was developed within the framework of Interreg IIIB. Interreg is a
community initiative which aims to stimulate interregional cooperation within the EU,
financed by the European Regional Development Fund (ERDF). The programme aspires to
strengthen economic and social cohesion throughout the EU by fostering the balanced
development of the continent through cross-border, transnational and interregional
cooperation. The B strain of Interreg deals with transnational cooperation. As an
Interreg IIIB project in the Northwest European region, Spatial Metro brings together
partners from the United Kingdom, France, Germany, The Netherlands and even
Switzerland.
The original Spatial Metro project proposal is straight forward. It claims that cities are
chaotic places. It states that tourists, visiting business people, shoppers and even local
residents rarely have a clear or coherently expressed view of what a city has to offer
geographically or thematically. The proposal assumes that people’s stay is shortened by
their lack of overview of or information on what a town can actually offer them. As lead
partner of the project, Norwich explains in quantitative terms what this actually means
to the economy of a city:
The Spati al Metro partners
across Europe.
Bristol
Norwich
Delft
Rouen
Koblenz
Zürich
Biel
StreetLevelDesires_Booksurge_01.5 5 09-12-2008 12:22:14
The
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visit
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Visitors who plan a day trip to a city will stay in town for an average four to four-and-half
hours and spend about £ 100. If the welcome they receive is inhospitable, the destination
is confusing and demands are not met, the same visitor will tend to leave after only two
hours and spend less than £ 50. If their arrival is welcoming, the destination is safe,
clean, relaxed and intelligible and if visitors are able to navigate their way around and
their original expectations are fulfilled or surpassed, they will stay for six to seven hours
and spend in excess of £ 150.
At first glance, these statements may seem somewhat narrow in scope. Not every city is
chaotic and surely there is more to life than just money. However, placed in their proper
context, these words make perfect sense.
Five cities are participating in Spatial Metro: Norwich and Bristol (UK), Rouen (F),
Koblenz (D) and Biel/Bienne (CH). Each of these cities is characterised by a historic city
centre. Norwich itself is proud to have the most intact mediaeval street pattern of the
United Kingdom. Mediaeval street patterns are the product of spontaneous urban
growth and lack the sometimes rigid clarity of modern planned developments.
Mediaeval street patterns are indeed difficult to navigate and pose a true challenge.
Norwich also developed a successful and long-standing policy to prevent out of town
shopping by strengthening the vitality of its original historic district. Such a policy
requires a city to take a serious look at its economic performance.
From this perspective, it is a sound approach to optimise conditions allowing people to
discover a city on foot. As such, the Spatial Metro project prompted Delft University of
Technology to tap into a greater European experience that integrates aspects such as
urban renaissance, built heritage, public space, pedestrian mobility, leisure economy
and even sustainability.
Fr
StreetLevelDesires_Booksurge_01.6 6 09-12-2008 12:22:16
The partnership also included knowledge organisations. Each of these partners has
supported the project in their own unique way. The University of East Anglia deployed its
automated modelling software to visualise the original historic centres. The University
Koblenz/Landau delivered a so-called Blue Box that provides on the spot information
by means of Bluetooth technology. The Swiss Pedestrian Association made various
contributions as a strategic and competent expert organisation on pedestrian mobility.
The Delft University of Technology examined the question as to how to assess of the
effectiveness of the investments made in Norwich, Rouen and Koblenz. How can aspects
like the accessibility and navigability of public spaces be measured? Much of the
effectiveness hereof naturally depends on the way people use the public space.
We therefore used novel tools to analyse in detail the movement patterns of people
visiting these three city centres.
Finally, Delft decided to capture the essence of the Spatial Metro experience in a
document ref lecting the versatility of the transnational response to pedestrian mobility
and the regeneration of the historic European city centre. The document became this
book, ‘Street Level Desires’. The book aims to disseminate our experience and knowledge
to further strengthen social and economic cohesion throughout Europe.
half
tion
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Frank van der Hoeven
StreetLevelDesires_Booksurge_01.7 7 09-12-2008 12:22:16
Part 3
In

T

T

Part 4
D

A

V

W

E

S

Part 5


Part 1 In perspective 10
The Norwich approach 12
Frank van der Hoeven and Michael Loveday
Lighting as a way to guide people through city centres 20
Stefan van der Spek
Driven by the federal garden show 28
Reinhard Kallenbach
Welcoming its visitors 36
Sam Gullam
Information and signposting for pedestrians 46
Thierry Burkhard, Jonas Schmid and Pascal Mages
Part 2 Investments and context 52
Stefan van der Spek
Norwich 54
Rouen 60
Koblenz 66
Contents
StreetLevelDesires_Booksurge_01.8 8 09-12-2008 12:22:16
Part 3 Techniques 72
Information systems for Spatial Metro 74
Ulrich Furbach, Markus Maron and Kevin Read
The process and the problems 80
David Drinkwater
Tracking pedestrians in historic city centres using GPS 86
Stefan van der Spek
Part 4 Considerations 112
Disney 114
Ekim Tan
Analogue and digital information for pedestrians 122
Christian Thomas and Pascal Regli
Vermeers wanted 130
Ekim Tan
What the pedestrian wants 136
Ekim Tan
En·core enjoy 142
Bob Mantel
Spatial Metro map 150
Frank van der Hoeven
Part 5 Reflection 156
A learning experience 158
Frank van der Hoeven
10
12
20
28
36
46
52
54
60
66
StreetLevelDesires_Booksurge_01.9 9 09-12-2008 12:22:16
StreetLevelDesires_Booksurge_01.10 10 09-12-2008 12:22:17
Part 1
In perspective
Five cities in North-West
Europe took part in the
Spatial Metro project.
What were the main issues
that they had to
deal with?
StreetLevelDesires_Booksurge_01.11 11 09-12-2008 12:22:17
Norwich City Council has resisted retail development on
greenfield sites and has put considerable energy and effort
into making the existing centre work better. It has made retail
uses a cornerstone in an overall ‘urban renaissance’ approach
to building a ‘liveable city’. The city is now performing far better
than the national average.
Regional centre
Norwich is the capital of East Anglia, an extensive region in
the east of England characterised by relatively modest
settlements dispersed over a wide area. The only sizeable
towns besides Norwich are Ipswich (at a distance of 70 km),
Cambridge (100 km) and Peterborough (125 km). Norwich itself
is 190 km north-east of London, 90 minutes by train. Its position
as England’s most easterly city makes it geographically, and in
many respects culturally, closer to the historic cities of Europe
(Bruges and Amsterdam) than to English cities such as
Manchester and Liverpool.
At first glance, the city seems relatively modest is size. The
municipal population (125,000) gives the impression that
Norwich is a small, unassuming market town. But this is
misleading. In fact, Norwich is a significant regional centre
with a
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Strategies for a
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The Norwich
approach
Major out-of-town shopping centres
are still a big issue on the European
planning agenda. The potential threats to
retail activities in the traditional centres
are well known, but some argue that
prohibiting major out-of-town retail
developments can actually damage the
competitiveness of a city or region.
The English city of Norwich shows that
it is perfectly possible to develop a
successful retail strategy based on the
qualities of a historic city centre.
Frank van der Hoeven
Michael Loveday
12 13 St
StreetLevelDesires_Booksurge_01.12 12 09-12-2008 12:22:17
ort
retail
roach
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sition
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with a wider population (including suburbs) of about 250,000.
The city serves a regional catchment area of over one million
people, of which 330,000 live within the captive core catchment.
The long distances to Ipswich, Cambridge, Peterborough and
London mean that this population is particularly loyal. The city
employs just over 90,000 people, half of whom work within the
old walled city, where the core retail area is located.
The shopping centre, with 200,000 square metres of retail space,
was ranked eighth in the Experian League 2004 (which grades
UK shopping locations by the size of the total floor space of
its shops, the number of big-name chains and its quality
independent retailers). Other facilities include nationally
important cultural facilities like the Theatre Royal, the Castle
Museum and the Sainsbury Centre for the Visual Arts. The City
hosts the headquarters of regional media organisations,
including the BBC, Anglia TV and regional and local radio and
newspapers. It houses the Government’s ‘ telematics think-tank’
(the CCTA) and a number of commercial companies
(e.g. Norwich Union and Marsh). Norwich is also the home of
the University of East Anglia, the Norwich Research Park
(including the largest food technology research facility in
Europe) and the city’s international airport.
Historic context
Historically, Norwich vied for the position of England’s second
city between the Norman Conquest and the late 18th century.
This important national role has left the city with one of the
most significant architectural resources in England and possibly
in Europe. These include the largest walled centre and most
complete medieval street pattern in England. Norwich has the
largest collection of pre-reformation churches north of the Alps.
The Norman Castle is said to be the finest secular building of
its generation in Europe and the city houses one of the most
important Norman cathedrals in Europe, the largest Guildhall
with the finest civic regalia outside London, one of the oldest
and largest open air, six-day markets in Britain, and a staggering
1,600 listed historic buildings spanning nine centuries.
This historic background helps us to understand the enormous
post-war regeneration task the city faced. At its peak the
current Norwich city centre was home to 80,000 inhabitants,
but just after the war this number had fallen to only a few
thousand. Once the second largest city in England, the city
centre had become almost an empty shell and its subsequent
regeneration demanded a much larger effort than in most
European cities. Moreover, funding constraints resulted in a
13 Street-level desires \\\/// In Perspective The Norwich approach
StreetLevelDesires_Booksurge_01.13 13 09-12-2008 12:22:18
centu
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compounded by the pressure of 500,000 vehicle movements
each day and the economic challenges of the 1990s as
traditional industries contracted. All this brought the tensions
of sustaining one of the country’s most important historic
resources while coping with the pressures of the regional
capital and the challenges of global economic change into
sharp focus.
Towards a Strategic Approach
In the late 1960s and 1970s, Norwich was one of the nation’s
‘cutting edge’ planning authorities. Working with an innovative,
multi-professional department (transport, landscape,
conservation, planning) the City Council achieved notable
successes, including the first pedestrianised shopping street
in Britain (London Street, 1967). It engaged in some of the first
work in General Improvement Areas to transform areas of 19th
Norwi ch ci ty
centre.
Pedestrial areas.
Strategic (re)developted areas.
Green recreativ on areas.
Imported building.
14 15 St
StreetLevelDesires_Booksurge_01.14 14 09-12-2008 12:22:18
century housing, and it was the first authority to bring people
back to live in the old city. It was responsible for one of the
first comprehensive conservation area designations under
the Civic Amenities Act 1967.
However, by the 1980s, Norwich was reaching a watershed.
A number of emerging pressures combined to blunt
innovation and progress, raising concerns about the quality
of life: without remedial action, environmental quality and
levels of service provision could easily have collapsed.
The shopping centre was outdated and lost trade to regional
competitors. Pressure was building for out-of-town retailing
fuelled by the deregulatory attitude of the Conservative
Government.
Little progress was made with transport planning since the
County Council also became the Highways Authority and the
city suffered from the constraints on local authority house
building and a general failure of the Council to exploit its
assets to the full. This prompted the Council into taking a
pro-active approach to addressing these problems. The root
of the approach was a series of interconnecting strategies
directed individually at specific subject areas but together
spanning a broad range of interrelated issues:
retail, transportation, conservation and greenspace.
Retail Strategy
The cornerstone of the strategies was the Retail Strategy,
which over a decade before the latest government guidance
on retail planning, recognised the importance of sustaining
the whole centre by spanning a range of specific retail and
other connected initiatives, including the existing centre,
major stores, out-of-town shopping and new developments.
Existing centre
The existing shopping areas were renewed. The city created
a pedestrian priority core in the historic shopping centre and
the main shopping street was fully pedestrianised. Design
approaches were applied to street furniture and shop fronts
and a pedestrian signing strategy was adopted.
Major stores
Norwich started to work with anchor stores to improve
representation and profile. Parking facilities for the major
stores were improved and the city started to promote food
stores in and adjacent to the centre.
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15 Street-level desires \\\/// In Perspective The Norwich approach
StreetLevelDesires_Booksurge_01.15 15 09-12-2008 12:22:20
Out-of-town shopping
Norwich continued to resist out-of-town development and
drew up a Supplementary Planning Guidance statement with
neighbouring authorities on goods, size of retail outlets and
ancillary retail
New developments
In response to pressure for out-of-town development, a 17
hectare retail and leisure complex was developed at the
Riverside site next to the Norwich railway station, just outside
the walled city. Smaller allocations were developed in the
centre, including the Castle Mall. The Castle Mall shopping
centre was built in the early 1990s on the unsightly 2. 5 hectare
site of the old cattle market in the city centre. Half of the mall
is set into a substantial part of Castle Hill, on which the castle
stands, and involved the redevelopment of one of Norwich
oldest streets, Timberhill. The Castle Mall, which 35,000 square
metres of retail space spread over three levels, was built in
response to a need for unrepresented traders and expansion
of retail space in the city, and helped to further integrate the
dispersed retail core. It became a catalyst for regeneration,
added shopper parking and created new public spaces,
including the park gardens on top.
Transportation
Having achieved some success with persuading the Highway
Authority to allow further pedestrianisation, the City Council
pursued a range of transport initiatives, which were
implemented as the County Council moved towards a transport
strategy. These initiatives included pedestrianisation of the
historic core, accompanied by traffic calming measures where
pedestrianisation in the core areas was not feasible.
Subsequently Norwich introduced the first 30 km/h traffic
calming zone in the UK. The Council also introduced
controlled parking zones, with charges adjusted to favour
shoppers and visitors, and Park and Ride facilities.
This work culminated in a landmark planning inquiry in 1992.
In response to a County Council proposal to complete a four-
lane inner ring road through the southern part of the medieval
centre, the City Council led a broad-based campaign of
opposition, which resulted in the proposal being dismissed by
the secretaries of state. The City and County Councils have
since worked together to produce a sustainable transport
strategy for the Norwich Area, which focuses on alternatives
to car use.
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StreetLevelDesires_Booksurge_01.16 16 09-12-2008 12:22:29
way
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Conservation Strategy
With a third of shops occupying historic buildings, there is a
clear relationship between the retail strategy and conservation.
Good relationships had been established with English Heritage
in the 1960s and by this time the City had a long running Town
Scheme programme. The strategic approach adopted in the
1980s provided a more systematic approach. A multi-
professional team of council officers was brought together to
drive the strategy, which included a regular historic buildings
condition survey and a buildings at risk programme, which
identified priorities for action; extensive work was undertaken
with trusts to achieve partnership schemes and considerable
progress has been made with Living Over The Shop initiatives.
Conservation architects were fully involved in traffic design
schemes, innovative work was started with archaeologists and
a facades painting scheme was launched with a Dutch paint
company. Heritage interpretation policies and initiatives were
developed.
This work has progressed into a number of initiatives including
East Anglia’s largest Conservation Area Partnership Scheme
and one of only a handful of Urban Archaeological Databases
nationally.
Green Plan
In 1985, Norwich adopted the country’s first green plan –
a three-pronged strategy which sought to conserve existing
greenspaces and habitats, extend green areas linking existing
spaces and to involve the community in sustaining and
regenerating its green assets. The Green Plan has now been
developed through the policies of the City Plan into a complex
strategy of green links and corridors. The principal elements of
the original Green Plan are the Riverside Walk, the 1.6 hectare
Castle Mall Park (on top of the shopping centre!), the Tree Trail,
the protection and enhancement of the Wooded Ridge, the
establishment of wildlife gardens and the greening of traditional
streets and spaces. Into the New Millennium Beyond the year
2000, Norwich has emerged to consolidate and develop the
strong position built in the late 1990s.
Forum
In 2001 the Forum opened. Designed by Michael Hopkins and
Partners, the Forum is an impressive Euro 97 million multimedia
centre containing a library, TV studio, business and learning
centre, visitor attractions, restaurants and interior public
spaces. Visitor numbers have been considerably higher than
projected.
er
StreetLevelDesires_Booksurge_01.17 17 09-12-2008 12:23:56
Chapelfield
The new Euro 480 million retail-based Chapelfield development
is due for completion in September 2005. Chapelfield is the
largest retail project so far, adding another 50,000 square
metres of shopping area to the centre, including parking space
for 1,000 cars. It replaces the former Nestlé chocolate factory.
The project seeks to redress the lack of a mix of anchor stores
and good sized unit shops and will complement the cultural
and leisure offerings of the neighbouring Forum, Theatre Royal
and Assembly House.
HEART
Additionally, a unique trust has been established to take control
of the City Council’s historic building stock and act as heritage
regeneration master planner for the whole City, joining up a host
of small, poorly resourced organisations and levering in new
funds. The Heritage Economic & Regeneration Trust (HEART)
sees itself as an international exemplar, using heritage as a
potent tool for urban regeneration. The Office of the Deputy
Prime Minister, in its report on the Partners in Urban
Renaissance Initiative, made this comment on the work in the
1990s and subsequently: ‘ In many respects Norwich has been
a leader in the Urban Renaissance in England.’
Success Criteria
Success is clearly a relative concept, but a range of indicators
demonstrates that Norwich’s strategies have achieved a degree
of success in enhancing the vitality as well as the viability of
the city centre. Prime rents in the city are now among the
highest in the country and the improvements to retailing have
elevated the city from 49th to 8th in the league table of shopping
centres in the UK (Norwich is by no means the eighth city in
population size).
At a more detailed ‘outputs’ level, substantially more people
use the pedestrian shopping area than previously, vacancies
have fallen and have been kept at a low level, the visual
environment has been greatly enhanced and uses above and
below ground level have been expanded. Traffic accident
numbers have fallen substantially. The city centre’s household
population has risen significantly, tourist numbers have
increased, particularly during traditional troughs, and people’s
attitudes about the centre have become more positive.
Work already undertaken has helped to establish a good track
record of innovative practice and persuaded the Government
Office of the Eastern Region to award East Anglia’s largest
Single
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18 19 St
StreetLevelDesires_Booksurge_01.18 18 09-12-2008 12:23:58
Pedestr
pedestr
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egree
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cies
and
t
ehold
ople’s
track
ment
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Single Regeneration Budget Challenge Fund settlement
(Euro 14. 8 million) and one of the highest Capital Challenge
settlements (Euro 5. 5 million) to Norwich. The English Tourist
Board’s follow-up assessment of the Tourism Development
Action Plan found that for every pound of the Board’s money
contributed to that initiative, 96 additional pounds had been
generated in the local economy.
Norwich’s success is also reflected in an impressive number of
formal recognitions. The House of Commons Select Committee
on The Future of Town Centres commended the Norwich Retail
Strategy as an example of good practice. The British Council
of Shopping Centres awarded the Castle Mall the accolade of
Britain’s Best Shopping Centre. The Mall Park has also received
a number of awards. Norwich received a prestigious award of
the Royal Institution of Chartered Surveyors for Green Link City
1996. The Royal Town Planning Institute honoured Norwich’s
development and planning process with the Jubilee Cup for Best
Planning Achievement nationally and the Forum received the
2003 Civic Trust Urban Design Award. A historic city without
that theme park feel Its historic resources could make Norwich
an important tourism destination, but somehow the city has
failed to exploit this visitor potential fully. This opportunity
remains relatively untapped and tourists are a minority, while
local people still shop in the centre. As a result, Norwich lacks
the theme park atmosphere that plagues many historic cities
in Europe. Norwich has not built big boxes on greenfield sites
to make an open-air museum of its centre. For decades now
the city has put all its energy into making the old centre work
for everyone. One can only hope it can retain that strength
without having to bow to pressures for out-of-town
developments or for commercialisation of the central area.
Rest assured, Norwich seems to be on the right track.
Photography
p.13 and p.14 (charts)
Frank van der Hoeven.
p.15, p.16 (left) and p.17
Stefan van der Spek.
p.16 (right)
Frank van der Hoeven.
p.18
Source: Miller Hare.
Arti st
i mpressi on of
the Chapel fi el d
devel opment.
19 Street-level desires \\\/// In Perspective The Norwich approach
StreetLevelDesires_Booksurge_01.19 19 09-12-2008 12:24:04
The Spatial Metro project is about developing networks of
thematic pedestrian routes and reinforcing the identity of these
routes with special paving, lighting and public art consisting
of visual devices. An important outcome will be the design of
metro style maps, information gateways or welcome points
where relevant information is easily available about the city,
and the design of key locations or ‘stations’ along the routes
as places to enjoy and discover more about the city. These
will be supported by virtual reality models of buildings and
spaces to aid visitors, audible signs to make the information
easily accessible for everyone, and the introduction of
environmentally-friendly transport options within pedestrian
zones.
Several workshops were being held during the life of the project.
Rouen organised a workshop on its ongoing experience with
lighting. This article focuses on using light as a tool to improve
the use and quality of public space within the framework of the
project: a legible city that is easy to navigate.
Lighting principles
Traditionally, city lighting is designed mainly to provide safety
and comfort to all users of the public realm. According to
Lighting as a
way to guide
people through
city centres
Every night in the holiday season – for the
second year now – the Cathedral of
Rouen is illuminated by an astonishing
light show. Images are projected onto the
facade of the Cathedral, accompanied by
specially composed music. Most of the
images are paintings by Monet, who lived
in Rouen for several years. The projected
images cause the appearance of the
cathedral to change spectacularly, creating
an incredible and surreal atmosphere.
This fabulous show is not just designed to
attract large crowds to the central square
every night, it is part of a lighting concept
for the whole city: lighting as a way to
guide people through the city centre.
Stefan van der Spek
Enchanti ng l i ght proj ecti ons
on Rouen Cathedral : not onl y
to attract l arge crowds,
but al so part of a l i ghti ng
concept for the whol e ci ty.
21 St 20
StreetLevelDesires_Booksurge_01.20 20 09-12-2008 12:24:04
of
these
ting
gn of
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city,
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tion
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oject.
with
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21 Street-level desires \\\/// In Perspective Lighting as a way to guide people through city centres
StreetLevelDesires_Booksurge_01.21 21 09-12-2008 12:24:08
lighting expert Sylvain Bigot, it now has two other purposes as
well: for city beautification and as direction beacons. The
example of Rouen reveals a third purpose: light as an event.
The UK Institution of Lighting Engineers states that ‘good lighting
promotes a feeling of security and well-being; bad lighting kills
people, places and jobs’. Safety and comfort is usually provided
by street lighting. City beautification can apply to different parts
of the city, such as gardens, buildings, bridges and heritage
sites. Examples of city beautification are the use of coloured
street lighting, filters, coloured lamps, building illumination,
image projection and dynamic lighting. The underlying concern
of all lighting principles is to respect the architecture of the
buildings and their surroundings.
Illumination in the city is usually criticised for two reasons:
energy wastage and light pollution. The key question is always
whether the use of light is proportional to the gain in spatial
quality and so it is always necessary to draw up a city lighting
strategy. The goal of a balanced lighting plan is to secure
orientation and safety, conserve energy, minimise light
pollution and ensure coherence between all lighting elements.
Sylvain Bigot distinguishes between two types of lighting plan:
the lighting master plan, which only deals with city beatification
(for example Lyon and Marseille), and the lighting development
plan, which is more technical and focuses on safety, orientation
and comfort.
Bigot identifies five steps in the process of developing
lighting plans:
1 Historic and cultural research to select heritage features;
2 Analysis of the setting: urban architecture and current
street lighting;
3 Classification of the elements;
4 Definition of ‘ the Image of the City’: selection of image-
defining buildings and public spaces, and;
5 Lighting proposals for street lighting, city beautification
and/or direction beacons.
This means that the main goal of the process is first to identify
the desired image and define a concept, and then to choose
ity of Delft
22 23 St
StreetLevelDesires_Booksurge_01.22 22 09-12-2008 12:25:05
ents.
plan:
ation
ment
ation
ures;
nt
e-
on
entify
ose
23 Street-level desires \\\/// In Perspective Lighting as a way to guide people through city centres
StreetLevelDesires_Booksurge_01.23 23 09-12-2008 12:27:06
the appropriate technologies. Illuminating objects is not just a
question of setting up a projector at a particular place; a real
effort must be made to use the right equipment for the location,
the desired image and the budget. Safety and durability are an
important consideration, especially the danger of vandalism.
Workshop
Many cities use lighting to accentuate certain locations during
the night or to radically change the form or appearance of an
object. In Hamburg, a part of the harbour is illuminated at night
to attract people. The pattern of lights on the bridge in Bristol
differs from the shape of the structure, giving the bridge a
different form at night. Likewise, the Eiffel Tower is transformed
every month by a new lighting theme. In Delft students can play
Tetris at night with the windows of the Faculty of Electrical
Engineering, Mathematics and Computer Science.
Conclusion
The light master plan is not an entity unto itself but also makes
demands on the environment. It is a strategy whereby a balance
must be struck between the illumination of objects and the
consequences for the direct environment, and between
demands made by the direct environment and demands
(conditions) made on the direct environment.
The light master plan is a strategy for the night; important routes
can be accentuated and objects that may aid orientation and
navigation can be illuminated.
Under the Rouen lighting plan the 156 different types of
lampposts will be reduced over the next few years to 10 types,
all orange sodium lamps, and the other ‘dirty lights’ will be
replaced by low-energy and long-life lamps. The new lighting
system allows the lighting scheme to be changed into a
variety of different, adaptable regimes during the night.
Different types of streets and public spaces will be defined
by different colours of light and different illuminated objects.
A distinction will be made between car streets, pedestrian
streets and streets with historic monuments and important
places, which should encourage orientation during the night.
Finally, it means that the illumination of all the key buildings
in the city will be in keeping with their architecture and
24 25 St
StreetLevelDesires_Booksurge_01.24 24 09-12-2008 12:28:01
he
outes
and
ypes,
be
hting
ed
ects.
n
nt
ght.
ngs
Orientation point
Transportation
C
K
r
m
r
s
25 Street-level desires \\\/// In Perspective Lighting as a way to guide people through city centres
StreetLevelDesires_Booksurge_01.25 25 09-12-2008 12:29:05
surroundings. For example, Rouen’s famous Big Clock is lit up
using Micro-Light technology, while new LED displays light up
the Archive Tower, which functions as a beacon on the other
side of the river.
The Archive Tower illuminated: leds enable it to change
colour and pattern, and even to present large pictures or
commercial images.
Epilogue: outside Rouen
The lighting workshops in Rouen as part of the Spatial Metro
project stimulated the awareness among the other partners of
the value of a public lighting strategy for a vital city core. Based
on the Rouen experience, the cities of Koblenz and Norwich
started working on a lighting strategy. The strategy includes
an overall system of street lighting in the inner city and the
application of new illumination techniques on special buildings
(such as churches, the city hall, etc.) and at special places
(such as vital squares, water fronts, etc.).
Photographed art works
Sylvain Bigot
ity of Delft
The Archi ve Tower
i l l umi nated: l eds enabl e
i t to change col our and
pattern, and even to
present l arge pi ctures
or commerci al i mages.
26 26
StreetLevelDesires_Booksurge_01.26 26 09-12-2008 12:30:01
Orientation point
Transportation
C
K
r
m
r
s
bl e
nd
es
s.
StreetLevelDesires_Booksurge_01.27 27 09-12-2008 12:30:50
All involved were and are in agreement that quick results must
be achieved. The reason: The Federal Garden Show (Buga)
2011 will be held in Koblenz. Actually, the city had originally
applied for the years 2013 or 2015; however, it was ultimately
unable to hold its own against the competition from Hamburg
and Osnabrück. Nevertheless, when Duisburg decided not to
host the Federal Garden Show, Koblenz was given a new,
unexpected chance and with it the opportunity of tackling the
long overdue measures with a degree of urgency. However, this
requires investments well in excess of Euro 100 million.
Euro 102 million will be due for the Buga 2011 alone, whereby
the State of Rhineland Palatinate is contributing around Euro
49 million. This immense sum does not include the urgently
required investments in streets and squares in the city centre.
It was clear from the very beginning that the city can only
shoulder the major projects by acquiring partners. The fact that
the European Union provides the local authority districts with
funds within the scope of the ‘ North-West Europe Interreg IIIIB’
programme for the development of cross-border cooperation
in transnational projects and for the implementation of
concrete urban development projects was a welcome option.
Above all, participation in the ‘City on Foot’ project offered
the op
of EU
was n
oppo
Europ
been
It was
his Ko
Schul
at the
city N
‘ His’ c
which
partic
Koble
was a
Euro
P
At the
Koble
– as t
Strengthening
Koblenz
Driven by
the Federal
Garden Show
There is an acute need for action in
Koblenz city centre. Although extensive
renovation work since the 1960s has led to
notable improvements in the key areas,
there are still many clear signs of wear or
functional defects. For several months,
the responsible members of the city council
and administration have been considering
a comprehensive package of measures
intended to return the former splendour to
a city in which the bombs of the second
world war and the serious mistakes during
rebuilding have left ugly scars. The aim:
To strengthen Koblenz in its competition
with the neighbouring towns and regions,
and to attract more visitors and customers.
It is a question of rediscovering a city with
ancient mediaeval roots and the resulting
economic success.
Reinhard Kallenbach
28 29 St
StreetLevelDesires_Booksurge_01.28 28 09-12-2008 12:31:20
must
a)
ally
ately
burg
ot to
,
g the
r, this
reby
Euro
tly
entre.
y
t that
with
IIIIB’
ation
tion.
ed
the opportunity of strengthening the city centre with the help
of EU subsidies. However, the actual attraction of the project
was not the possibility of financial support but rather the unique
opportunity of solving inner city problems within the scope of
Europe-wide cooperation. In Koblenz, this would not have
been possible without the support of the European Union.
It was above all Lord Mayor Tom Jennings who encouraged
his Koblenz counterpart Oberbürgermeister Dr. Eberhard
Schulte-Wissermann to participate in the project. Jennings,
at the time the most senior representative of Koblenz’s partner
city Norwich, knew only too well what he was talking about.
‘ His’ city was the lead manager in the transnational project in
which Bristol and Rouen (France) were also involved. Additional
participants were other public facilities and universities in Delft,
Koblenz and Norwich. The budget of the partners involved
was around Euro 11 million. This included EU subsidies of around
Euro 5 million, provided in the period between 2005 and 2008.
Participating in ‘City on Foot’
At the beginning of June 2005, the local press announced that
Koblenz would also be participating in ‘City on Foot’. After all
– as the term says – the project offered the opportunity of
reorganising inner city areas and developing them in a uniform
manner. One very important point: There was an acute need
for action in the centre of the upper area on the Rhine and
Moselle because visual aspects and axes were not working.
Above all, the connection of the two river banks to the inner
city areas left a lot to be desired. As a result of the differing
development of the inner city – up to 90 percent of which was
destroyed in the war – it was and still is not easy for outsiders
to find their way in the centre of Koblenz – although the
dimensions are easily manageable by comparison. ‘City on Foot’
provided a unique opportunity of designing the city in a
visitor-friendly manner. The key points: Uniform design of
pedestrian links, introduction of a visitor-friendly lighting system
and the setting up of points at which free city information can
be called up via mobile telephone The initial priority was given
to the redesign of pedestrian areas and the so-called ‘ Master
plan light’, commissioned and financed by the city’s public
utility company ‘ Koblenz Touristik’. This plan placed the
question of how artificial lighting can be used to supplement
the footpath concept as a guide instrument for visitors and
Orientation point
Transportation
Chi stmas market i n Kobl enz.
The ci ty i s redi scoveri ng
i ts anci ent-medi aeval
roots – and the resul ti ng
economi c success.
29 Street-level desires \\\/// In Perspective Driven by the Federal Garden Show
StreetLevelDesires_Booksurge_01.29 29 09-12-2008 12:31:21
to the
the di
the lig
of lam
P
At the
the so
back
time f
A furt
redes
showp
on the
concr
due a
impor
meas
the ci
propo
this s
enabl
– freq
guests at the focal point. The French city of Lyon, where a new
lighting concept has already proven itself in ideal manner,
was repeatedly used as a role model. Now, streets, squares
and facades in Koblenz should also be given better lighting.
From the very beginning, the Economic Development Office
responsible for coordination of ‘City on Foot’ in Koblenz, has
emphasised that the ‘ Master plan light’ also applies for the
already well functioning areas of the historic old city – for
example the ‘Görresplatz’, the ‘Jesuitenplatz’ and the
‘ Münzplatz’. The name of the project was by itself an indication
of the objectives: The reorganisation of the inner city lighting
is aimed above all at giving pedestrians ‘priority’ in all cases.
Conversely, car drivers should be given valuable orientation
assistance through the selection and effect of the lighting
fixtures.
A welcome aspect in the preparations for implementation of
the EU project was the fact that, for some years, Koblenz has
been promoting itself to an increased extent as a centre for
researchers, developers and service providers in the field of
information technology. The electronic orientation and
information system for visitors to the city was implemented at
short notice by the city itself. The telecommunication project
for the design of the inner city was planned in cooperation
with the renowned Faculty for Information Technology at the
University of Koblenz and the city’s Office for Land Management
and Surveying. This subproject is also being financed by Koblenz
Touristik. The city’s public utility company is responsible as
customer. The core idea: Visitors will be able to obtain
information free of charge via electronic means in the very near
future. Examples are digital route recommendations for a
walk through Koblenz as well as information from the most
varying fields – for example on the history of the city or on
local cultural events.
In order to communicate the merits of ‘City on Foot’ to the
public as far in advance as possible, the people of Koblenz were
given an early taste of what is to come. Thus the ‘ Florinsmarkt’
was presented in new form using the medium of light during the
Museum Night in September 2005. Finally, the towers of the
‘ Florinskirche’ and the historical details of the neighbouring
buildings were lit up brightly. Even more important was the
ensuing dialogue with those directly affected, whereby the
Economic Development Office also devoted particular attention
Model l i ghti ng at
Fl ori nsmarkt.
30 31 St
StreetLevelDesires_Booksurge_01.30 30 09-12-2008 12:31:33
to the sceptical Koblenz business people. The main topic of
the discussions centred around the past mistakes as regards
the lighting of the inner city and the choice of the correct type
of lamp.
Priority projects
At the focal point of considerations was above all the axis from
the southern Löhrstrasse as far as the Marktstrasse reaching
back to Roman roots, which links the station – redesigned in
time for the new millennium – with the old part of the city.
A further priority: The western Schlossstrasse Following the
redesign of the eastern and central sections of the former
showpiece street, the task was now also to finally make a start
on the ‘end piece’. However, several months were to pass before
concrete building measures could be implemented. This was
due above all to the fact that those responsible attached great
important to finding out whether and how the planned individual
measures would be welcomed by the citizens. For the first time,
the city organised a virtual survey of its citizens in which the
proposals could be assessed online. From the very beginning,
this survey was organised in several languages, in order to
enable foreign visitors to take part. In addition, the classical
– frequently statutorily prescribed – channels of citizen
participation were followed. Citizens had the opportunity to
express their ideas, reservations and planning suggestions.
Ideas and criticism from the citizens flowed into the subsequent
planning. This made it possible to achieve fundamental overall
improvements for pedestrians. At this point, it should also be
emphasised that the city administration also took account of
the requirements of the inner city business people when
coordinating the further steps. Because of the need to keep the
main retail selling months between November and February
free of building work to as great an extent as possible, delays
in the overall proceedings were deliberately taken into account.
Schlossstrasse before and after
Despite the prospect of EU subsidies, it made no sense for the
city administration to opt for speed in the design of the surface
area. It was clear from the very beginning that the forthcoming
measures should also be used to renew supply and disposal
systems. This decision in favour of the civil and underground
engineering measures – not subsidised by the EU – did not go
down well at all with the local retailers; nevertheless, the work
ed at
oject
on
the
ement
blenz
as
near
a
st
on
e
were
markt’
ng the
he
ing
he
he
ention
Schl ossstrasse
before and after.
31 Street-level desires \\\/// In Perspective Driven by the Federal Garden Show
StreetLevelDesires_Booksurge_01.31 31 09-12-2008 12:31:38
the lo
were
contr
the ce
spirit
often
region
Finall
archit
local
forme
lands
ultima
Londo
ultima
of the
newly
acces
retrac
pedes
and T
appro
was and remains indispensable. The citizens were likewise not
pleased by the decision. After all, the old chestnut trees on the
Bahndamm in the Löhrstrasse had to make way (they were
subsequently replaced by 14 new trees). However, there was
no alternative. Large sections of the drainage system in the
Löhrstrasse as well as in the western part of the Schlossstrasse
dated back to the 1890s. The extensively brickwork shafts had
developed leaks and the condition of the main connections
also left a great deal to be desired. A further problem: Due to
the particular topographical position of the city on two rivers,
the shafts had been laid at a depth of up to six metres.
In the Spring of 2006, after a good year’s delay, work finally
began on the southernmost section of Löhrstrasse whose
design was based above all on the new station square.
The work, costing roughly Euro 1 million and carried out amidst
ongoing traffic, was completed to a fundamental extent by
the end of the year. The redesign of the western part of the
Schlossstrasse, where the renewal of the drainage system was
particularly complex, was to take somewhat longer. The section
was not opened until the middle of August 2007. Before that,
the pavements were made considerably wider and the
carriageway reduced to one lane. This work, costing around
Euro 1 million, was also one of the most important results of
the virtual survey of the citizens.
Intensive preparation
Following conclusion of the work in the upper Löhrstrasse and
in the Schlossstrasse, the way was free to tackle the complete
renewal of the northern half of the Löhrstrasse from the
Löhrrondell as far as the Münzplatz. Nevertheless, this section
required particularly intensive preparation. Initially, the city of
Koblenz organised an international competition for the measures
costing a total of around five million Euro. Overall, 220 offices
from all over Europe competed for the appealing planning task.
Finally, 28 planning offices were requested to provide a
contribution. Applicants from the project partner cities were
‘seeded’ in order to ensure the international nature of the
competition and the diversity of ideas. The competition was
monitored by a jury of experts made up above all of
representatives of the project partners. This was an important
precondition for enabling problem-free communication with
local politicians and other opinion leaders – for example in
The Löhrrondel l
i n the past and
i n the future.
F
rie
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Stud
gi ve
32 33 St
StreetLevelDesires_Booksurge_01.32 32 09-12-2008 12:32:22
the local associations and organisations. At the end, the judges
were very pleased with the quality of the work submitted. All
contributions took account of the particular traffic situation in
the centre of Koblenz. Although fully in line with the international
spirit of the competition, other European towns and cities were
often the motivating force – without the planners neglecting the
regional identity and the particular aspects of local architecture.
Finally, at the end of 2006, the result was known: The Koblenz
architect Michal Thillmann used his detailed knowledge of the
local urban development to win the competition. He had earlier
formed a planning group together with the renowned Trier
landscape architects Helmut Ernst and Stefan Jacobs, which
ultimately triumphed over well-known offices from Rotterdam,
London and Berlin. The realistic approach of the three experts
ultimately proved successful. The basic requirement: Redesign
of the Löhrrondell into a ‘ Welcoming point’ via which all other
newly designed areas of the Koblenz city centre are easily
accessible for pedestrians. This was to be achieved through
retraction of the carriageways to form a central hub for
pedestrians. In the end, the triumph of the group from Koblenz
and Trier was also due to them providing the most convincing
approach for the linking of the Löhrrondell to the planned new
railway stop behind the Löhr Centre. The surface covering of
the Löhrstrasse pedestrian precinct was also to be kept
deliberately simple and ‘easy to care for’. The architects opted
for large-format granite and concrete slabs in the central area
with small cobblestones on the edges. Koblenz City Council
gave its basic approval for the concept at its meeting on
1 February 2007.
Once the competition had been decided, the aim was to begin
work on the Löhrrondell as early as the end of 2007. Ultimately,
the city administration changed its plans. Work in this area will
now form the final point of the extensive package of measures
for the Löhrstrasse. Preparatory work for this section of the
old north-south axis also proved to be anything but easy. The
supply lines in this part of the city centre have to be renewed,
thus necessitating extensive preparations – and not only as a
result of the old drainage system. In some areas – above all
in the Marktstrasse – the cellars are below the street, thus
necessitating complex measuring work. Even more difficult
is the fact that the Löhrstrasse is the main artery of the local
retail trade and must not be damaged. From the very beginning,
the planners were aware that development in several partial
stages would not be sufficient. Finally, ways were found of
hat,
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s of
e and
plete
ection
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Studi es provi ng that i t i s possi bl e to
gi ve more space to pedestri ans.
33 Street-level desires \\\/// In Perspective Driven by the Federal Garden Show
StreetLevelDesires_Booksurge_01.33 33 09-12-2008 12:32:42
projec
in its
will b
finally
also o
admin
and p
positi
well b
agree
and th
would
conte
alrea
city o
clear
invest
invest
the re
one a
of the
been
who w
carrying out roughly two thirds of the system renewal below
ground. The uppermost objective had to be as little disruption
of business operations as possible.
The ‘ Löhrstrasse project’ explicitly includes important side
streets. Fully in line with the spirit of the EU project, this should
lead to the creation of a network making it possible to discover
the City on Foot. Thus, in the medium term, the intention is also
to make the Altlöhrtor, as the most important pedestrian axis
to the central square – which could be rebuilt as part of a,
nonetheless not undisputed, investor model – more attractive.
Standing in the way of this is the existing access route to an
important car park which is to be relocated under a change of
the development plan.
‘City on foot’ at Deutsches Eck
Whilst the development work in many parts of the city centre
has not yet been completed, ‘City on Foot’ on the ‘ Deutsches
Eck’ has already taken on a clear shape. Since October 2007,
a new lighting system designed by the Wuppertal planner
Uwe Knappscheider has been in operation on the ‘ Deutsches
Eck’; this switches on automatically at nightfall every evening
and offers a new presentation of the entire tip of land on Rhine
and Moselle. In the past there was just one system which
essentially showed only the equestrian statue and the base
of the monument in their true light This represents the
implementation of a further part of the ‘ Master plan light’ in
addition to Obere Löhr and Schlossstrasse, which should make
the route through the old part of the city and the city centre
more attractive, and make it clear to car drivers where they
are not allowed to go. One thing is clear: Pedestrians should
enjoy even greater priority in the heart of Koblenz than in the
past – nevertheless, without impairing residents’ vehicles.
Three electronic bollards have already been installed for this
purpose. European towns and cities were also the motivating
force behind this subproject.
Even if there are many points of Koblenz city centre at which
the execution of the plans – influenced at international level –
cannot be completed until during the coming months, it is
already clear that the decision to participate in the EU project
was absolutely right – and not only because of the subsidies
granted or promised. For the upper area of Koblenz, ‘City on
Foot’ offered a unique opportunity to tackle the redevelopment
of the city centre from a European perspective and to react
to future developments at an advance stage. The result of the
Pl an
pede
34 35 St
StreetLevelDesires_Booksurge_01.34 34 09-12-2008 12:32:45
project is a great central idea which will strengthen Koblenz
in its competition with other regions. Ultimately, everybody
will benefit: Visitors to the city from all over Europe and,
finally, the people of Koblenz themselves. ‘City on Foot’ has
also opened up new dimensions in cooperation. The city
administration involved citizens, business people, politicians
and property owners at a very early stage. The echo was
positive in every respect, because the instruments used went
well beyond the statutory requirements. All those involved
agree that, without the cooperation with the European Union
and the project partner cities, qualitatively high-calibre planning
would not have been possible on this level in a major inner city
context. The most important aspect, however, is that there has
already been a notable increase in the attractiveness of the
city of Koblenz. In addition, it is also already becoming very
clear just how true an old rule of redevelopment is: Every Euro
invested by the public sector leads to subsequent private
investment of at least three Euro. At the end of the project was
the recognition that all involved had learned a great deal from
one another through the ‘ European variant’ of the redevelopment
of the city. The most important aspect here is that there has
been an increase in the awareness of the interests of pedestrians
who will very soon be able to rediscover Koblenz.
Photography
p.29 (right) and p.30
Stefan Kesselheim, www.koblenz-bilder.de
p.31 (right and left), p.32 (right), p.33 and p.34
Municipality of Koblenz.

ase
’ in
make
tre
ey
ould
n the
s.
this
ating
hich
evel –
s
roject
dies
y on
ment
act
of the
Pl ans for the
pedestri an zone.
35 Street-level desires \\\/// In Perspective Driven by the Federal Garden Show
StreetLevelDesires_Booksurge_01.35 35 09-12-2008 12:32:46
Bristol Legible City was developed to improve people’s
understanding and experience of the city through the
implementation of identity, information and transportation
projects. A unique concept at its inception in the 1990s,
Bristol Legible City has delivered projects that include
pedestrian direction signs (see opposing page, left),
on-street information panels with city and area maps, printed
walking maps, visitor information identity and arts projects
(see opposing page, left). These projects communicate
information on the city consistently and effectively to visitors
and residents alike.
Since the first signs were introduced in the spring of 2001,
over 40 communication projects have been implemented or
are in the making.
1
The pedestrian signing sysatem helps
visitors find their way around the city centre and encourages
people to explore the local area on foot or by using public
transport. The projects have provided visitors with a sense of
welcome and a better understanding of Bristol’s attractions.
The aim of developing the system was to make the city open,
easy and connected. The primary principle was to approach
the dissemination of information from a user’s perspective.
This entailed understanding when, where and what people
want
that i
to inte
and in
conne
By tak
it was
the ci
influe
The g
throu
and c
three
street
langu
relate
avoid
of its
that c
Bristol
Legible City
Welcoming
its visitors
Bristol City Council has been developing
the Bristol Legible City Initiative over a
number of years. The Initiative is a project
that aims to help people, whether visitors
or residents, to interpret and navigate the
city. The Spatial Metro collaboration has
given Bristol the opportunity to further
develop its provision of user-centred
information for the travelling public in the
form of Welcome Points.
Sam Gullam
36 37 St
StreetLevelDesires_Booksurge_01.36 36 09-12-2008 12:32:47
n
nted
ts
itors
1,
or
ages
c
se of
ons.
pen,
ach
ve.
le
want to know and developing the best format for delivering
that information. It also involved creating the opportunity
to integrate information from various modes of movement
and in doing so, communicating that the systems are inter-
connected and are not merely entities unto themselves.
By taking control of the points at which people touch this system,
it was possible to direct how and the ’tone of voice’ with which
the city addressed the public, giving it the opportunity to
influence people’s impressions and perceptions of the city.
The goal of realising a unique visual identity was realised
through the definition of a graphic palette of colours, fonts
and cartographic approaches developed concurrently with a
three-dimensional physical style manifesting in a family of
street furniture components. In developing this unique visual
language for the communication of movement and visitor-
related information, the Legible City Initiative specifically
avoided the use of the City’s corporate branding or that of any
of its delivery partners. The aim was to develop a language
that could be highly functional and appropriate in its ability to
deliver information in the street environment whilst at the same
time reflecting the character of the city and contributing to its
sense of place. The goal was the development of an identity
that could grow with the system without the pressures of
external influences that would demand change.
2
From the outset, the highest quality of information planning,
design and use of materials was demanded in order to ensure
that solutions were developed that could be easily maintained
and would provide longevity of service, also eliciting a
sustainable response. To ensure that the outcomes were both
economically feasible and sustainable, early on in the project,
a partnership was built with Clear Channel
3
so that funding
and maintenance could be provided through a co-ordinated
commercial street furniture advertising contract.
A Pedestrian Sign System
One of the greatest challenges that the city faced was how to
encourage and assist the movements of pedestrians around
the disparate parts of the city centre and connect them to
Orientation point
Transportation
Bri stol Legi bl e
Ci ty pedestri an
di recti on si gns.
Wal ki e Tal ki e.
Launch art proj ect
for Legi bl e Ci ty
si gn System.
37 Street-level desires \\\/// In Perspective Welcoming its visitors
StreetLevelDesires_Booksurge_01.37 37 09-12-2008 12:32:51
move
rotate
recog
with t
difficu
Most
road
more
space
pedes
at tru
in rela
were
circle
provid
In
As we
peopl
also c
appro
inform
its areas of regeneration around its main train station and
historic harbour side.
Key to comprehending how to resolve this issue was firstly to
understand the urban form of the city and how this related to
people’s perception and mental maps.
4
In response, a system
of pedestrian signage (see opposing page), was developed
with a defined set of connecting routes linking neighbourhoods,
areas of activity, attractions and key arrival points relating to
both public transport and private vehicle use. These routes
are not made explicit in maps or diagrams aimed at the user
on the street, but define key intersections, or nodes, and the
locations where signage is most relevant. As a planning tool,
these routes assist in determining the optimum number of
signs, ensuring continuity in the information provided to the
pedestrian without increasing street clutter or causing excessive
expense. Defining a clear pedestrian route strategy has also
helped in prioritising urban realm and streetscape improvements,
focusing funding on upgrading the pavements on and the
environment of the most important routes whilst also making
these routes accessible to all.
The signs themselves have a clear hierarchy of information;
this was only made possible by creating a clear naming and
definition of areas. This facilitates the use of a method of
progressive disclosure, whereby the closer you get to a
destination, the more specific the information becomes.
For example, when travelling to Bristol a sign only needs to
confirm that you are heading in the right direction. It need not
and could not list all the destinations in Bristol. As you get
closer the sign might direct you to various areas such as
Harbourside; once in Harbourside, but only once you are
actually there, you will see a sign directing you to your specific
destination, such as the Watershed.
Use of Maps
The map panels use ‘heads-up’ mapping, i.e. the map is
orientated so it displays what is in front of you. When you
Bri stol Legi bl e
Ci ty pedestri an
map and di recti onal
si gn panel .
38 39 St
StreetLevelDesires_Booksurge_01.38 38 09-12-2008 12:32:53
move to the other side of the sign the map will have been
rotated 180º. Using a three-dimensional representation of
recognisable landmark buildings and drawing of the maps
with the pedestrian in mind helps people who normally have
difficulty using maps to get their bearings more easily.
Most maps provided publicly tend to be schematic, representing
road hierarchy, and are distorted to help the motorist navigate
more easily. In order to enable pedestrians to relate to the
space surrounding them more easily, the maps within the
pedestrian sign system were drawn representing all the features
at true scale; pavements were shown at their correct width
in relation to roads and positions of pedestrian crossings etc.
were included. The maps also included a 4-minute walking
circle around the location of the ‘ You Are Here’ indicator to
provide the user with an immediate understanding of distance.
Inclusive Design
As well as planning signed routes to be accessible for most
people, the needs of people with a variety of disabilities were
also considered. Strong levels of contrast and the use of
appropriate fonts and scales of type all assist in making
information legible to the greatest number of people whilst
inclusion on the map of such features as steps and locations
of pedestrian crossings helps people suffering from mobility
impairment to decide on the most appropriate route. Since the
initial scheme was developed and in response to the Disabilities
Discrimination Act (DDA)
5
the UK now has clearer guidance.
6
The Legible City
The project continues to draw international attention, which in
itself has helped to promote the city. It has also earned Bristol
City Council a number of accreditations including the Royal
Town Planning Institutes Award 2001 and the Environment
Category of the DBA Design Effectiveness Award 2003.
The importance of the legibility of the public realm and
urban environments has been an area of growing interest in
recent years in the UK, largely stemming from a government
drive towards urban regeneration within British cities.
7

The pedestrian sign system in Bristol set a benchmark in good
practice when first implemented and generated interest among
many cities who have referenced it to inform their own approach.
A number of cities have introduced or are in the process of
introducing signing systems that have been influenced by
Bristol; these include Liverpool, Sheffield with its Connect
Orientation point
Transportation
king
on;
and
f
to
d not
et
ecific
u
39 Street-level desires \\\/// In Perspective Welcoming its visitors
StreetLevelDesires_Booksurge_01.39 39 09-12-2008 12:33:33
Sheffield programme
8
Southampton, Newcastle, Leeds, Norwich,
Glasgow plus a number of other smaller towns and cities.
The influence has been wide-ranging, in some cases leading to
the adoption of similar approaches to information content and
hierarchies, and in others leading to the use of the ‘heads-up’
format for mapping, sometimes using similar materials and
processes to produce the physical signs. Those cities that have
allowed themselves to be influenced by the Bristol system
rather than attempting to mimic it have arguably created a
response that relates more directly to the local context, creating
systems that build on the individuality of the place concerned.
Legible London is a project that started as a response to the
Bristol Legible City Initiative with key stakeholders within
Central London investigating how such a system could help
to provide benefits to the public in the UK capital. Following
reports commissioned by TfL (Transport for London)
9
and
CLP (Central London Partnerships),
10
the development of a
system that will span London’s 33 boroughs and form an
integrated and consistent approach to pedestrian wayfinding
is now underway. The project presents many factors of a
different scale to those in Bristol including the size of city, the
multifarious transport modes and the political dynamic of the
various stakeholders and information providers. However, many
of the initial key concepts of Bristol have influenced the ways
in which information is supplied. The project is now led by TfL,
which is developing prototypes and pilots to test thinking.
11
Spatial Metro in the Bristol context
The pan European collaboration of the Spatial Metro programme
has enabled Bristol to define what information it should provide
at its arrival gateways. The information must enhance people’s
experience of the city, whether they are visitors or residents,
by helping them to easily orientate and navigate, understand
the public transport options available and by conveying what
the city has to offer. This can be achieved by helping the user
create an image or mental map of the city, highlighting potential
Wel come Informati on
at the New Bus and
Coach Stati on.
Introducti on maps
to Bri stol and central
area of the ci ty.
Informati on on transport
al ternati ves and transport
system di agram.
South West map at
Bri stol Internati onal
Ai rport.
40 41 St
StreetLevelDesires_Booksurge_01.40 40 09-12-2008 12:33:34
ding
y, the
f the
many
ways
y TfL,
.
11
amme
ovide
ople’s
nts,
tand
what
user
ential
destinations and activities and supporting itinerary planning
and way finding.
Delivery
As part of a pilot, provision of information is being tested at
four of the city’s major transport interchanges; Bristol Temple
Meads Station, the new Bus & Coach Station (see opposing
page), Bristol International Airport and Bath Road (Brislington)
Park & Ride.
Signs at each location provide content that has been determined
by addressing the need of the user; this is essentially anyone
who may find themselves moving around the city, whether they
are a tourist, a commuter, a shopper, a resident or someone
from the local region visiting a hospital or similar amenity.
In the Bristol solution, this content has been distilled into a
hierarchy by answering the questions below:
—— Where am I and what is my location in relation to
my destination?
—— How do I move from my current location towards
my destination and what are the transport options?
—— What is there to do in the city of Bristol and how
might I get there?
Informati on
transport al t
and transpor
di agram.
al
41 Street-level desires \\\/// In Perspective Welcoming its visitors
StreetLevelDesires_Booksurge_01.41 41 09-12-2008 12:34:05
This has resulted in the following hierarchy of information
(see page 41, left and middle pictures):
—— Confirmation of location;
—— A map of the overall Bristol area;
—— A map of the central area of the city;
—— Information on each transport alternative for leaving
the location, and;
—— A transport system diagram showing the various modes
of transport within the city and their connectivity.
The airport also has a South West of England map (see page
41, right picture), acknowledging the airport as a gateway to
the wider area; in addition to the above, provisions have been
made at certain sites for poster panels that can display time
sensitive information. These may promote or provide specific
transport information on an upcoming city event. An example is
the need to direct large numbers of new university students from
Temple Meads Station to the campus on open and clearing days.
The benefits
Providing welcome information and the assistance it gives is
intended to benefit the city in a number of ways; visitors’
perceptions of Bristol are enhanced, their understanding of
the city is increased, benefits are gained through a modal
shift to public transport and walking, and economic benefits
in particular are gained by visitors becoming more active and
potentially returning for alternative activities, i.e. business
travellers who return with their families in connection with
leisure activities.
Transferability to other cities
Each city may have a different view of what it should provide
as welcome information and what form this information should
take. This will be affected by a variety of factors specific to
the city and it is the difference in how the solution responds
to those factors that can help to define a city as an individual
place and provide its visitors with a unique experience. These
factors might include the size of city, its heritage, its transport
systems, who initiated the project and the stage of the city’s
development.
Although the Bristol solution is not necessarily directly
transferable to other cities in its specific manifestation, there
are a number of common principles that may be applicable
elsewhere:
—— Create an image of the city
it is important to give new visitors to the city an overall
picture of the city that allows them to create a mental map
of
di
to
vi
de
al
—— C
pr
ho
op
ot
pe
jo
ac
w
—— As
th
be
as
Brunel Mi l e Super
Graphi c.
42 43 St
StreetLevelDesires_Booksurge_01.42 42 09-12-2008 12:34:10
efits
and
s
th
vide
hould
to
nds
idual
hese
sport
ty’s
here
ble
all
l map
of it. This helps people understand the relationship of
different areas of the city to one another and to the major
topographical and geographic features. It also assists
visitors in navigating and can further give them a greater
degree of confidence in exploring the city whilst rapidly
allowing them to gain an overall feel of it.
—— Convey what the city has to offer
providing people with information on their arrival stating
how they can get to their end destination is also an
opportunity to show them the key visitor attractions and
other activities the city can provide. This can inform
people’s itineraries and increase the potential for a return
journey at a later date in connection with an alternate
activity. i.e. business visitors may be encouraged to return
with their families in connection with leisure activities.
—— Assist movement through increased knowledge
the more people understand the city and the distance
between locations and destinations in walking times,
as well as the most direct routes, the more likely will they
be encouraged to walk as an alternative to transport. A sign
system can serve to promote walking by advertising it as
an option as well as assisting those who have decided to
use walking as a mode.
—— Integrate transport modes through information provision
key to diverting people’s behaviour away from private
vehicles, or persuading them to make a larger part of their
journey on foot is recognising walking as a movement
mode and subsequently integrating information on this
and other modes of public transport. Walking is often
given less significance as a mode of movement and
historically, public transport modes in the UK have treated
information on walking in isolation to other modes.
12

Whether or not the traveller chooses to increase the amount
of walking he does is a personal decision, but informing
people of the options for onward movement by all modes
available will enable more efficient journeys and will be
reflected in the city’s attitude towards the travelling
public.
Orientation point
Transportation
uper
43 Street-level desires \\\/// In Perspective Welcoming its visitors
StreetLevelDesires_Booksurge_01.43 43 09-12-2008 12:34:15
—— Provide appropriate information relative to the location
customising information to be location-specific allows
for a greater depth of detail in the information given and
the immediacy with which it can be interpreted, although
a balance has to be struck between the above and the
need, regularity and cost of updating this information.
Spatial Metro Influence on Bristol
Having delivered welcome information and signage at three
of Bristol’s key transport arrival points and one of its Park and
Ride sites, the programme of works is currently being extended
to deliver signage at two other locations, one a major transport
hub within the city centre and the second a space adjacent to
one of Bristol’s key heritage attractions, St Mary Redcliffe.
These two locations are key nodes within the pedestrian
movement system, and although Bristol’s existing sign system
is not based on the concept of routes defined by activity or
attraction type, they have been treated as ‘stations’ within
the concept of Spatial Metro – spaces where pedestrians can
dwell and gather further information about the city and its
attractions. The Spatial Metro programme and the dialogue
with other cities throughout the course of the project has
informed and reinforced the need to create an introduction to
the city at key nodes within the pedestrian route network as
well as at key arrival points.
Although Bristol’s pedestrian sign system does not identify
specific routes as being more significant than any other, as an
influence on the Spatial Metro project, it has been decided to
mark the Brunel Mile (see above), a significant leisure route
that links some of Isambard Kingdom Brunel’s major
contributions to the city. This is realised through a series of
interpretive signs (see above), which add a cultural heritage
aspect to the system, one of these signs coinciding with the
‘station’ at St Mary Redcliffe.
The we
and Tim
Project
the orig
Further
Notes
1 Fu
ca
2 Th
‘ yo
pr
be
3 Cl
the
ww
4 De
th
Ke
5 Pa
(19
pr
UK
dd
6 Inc
Tra
tra
a g
IS
7 To
(R
Brunel Mi l e
i nterpreti ve si gn.
44 45 St
StreetLevelDesires_Booksurge_01.44 44 09-12-2008 12:34:17
as
fy
as an
ed to
ute
of
age
the
The welcome points project has been developed by Sam Gullam of Lacock Gullam
and Tim Fendley of AIG working in collaboration with the City Council’s City Centre
Projects team and its Visual Technology department; all are key members of
the original team that delivered the Legible City pedestrian wayfinding system.
Further information can be found at www.bristollegiblecity.info
Notes
1 Further information about Bristol Legible City and the projects undertaken
can be found at www.bristollegiblecity.info
2 This approach was documented through an exhibition and publication titled
‘ you are here’. The publication, also known as ‘ the blue book’ is now out of
print. Information about this and other Bristol Legible City publications can
be viewed at www.bristollegiblecity.info/r3.html
3 Clear Channel is an outdoor advertiser that assists local authorities in
the provision of street furniture through their Adshel business division.
www.adshel.com
4 Defining the city’s urban form in relation to the view of the ‘user’ and how
this can influence the information to be provided builds on the work of
Kevin Lynch, The Image of the City (1960), MIT Press, ISBN 02-62-12004-6.
5 Part III of the Disabilities Discrimination Act (DDA) 1995 (Finalised 2005)
(1995), gives people a ‘right of access’ to goods, facilities services and
premises. TSO, ISBN 01-05-45095-2, www.hmso.gov.uk/acts/acts1995/
UKpga_19950050_en_1.htm, www.dft.gov.uk/transportforyou/access/
dda2005/pubs/part3
6 Inclusive Mobility, A Guide to Best Practice on Access to Pedestrian and
Transport Infrastructure (2002), Department of Transport, www.dft.gov.uk/
transportforyou/access/tipws/inclusivemobility. Also Sign Design Guide –
a guide to inclusive signage (2000), JMU and the Sign Design Society,
ISBN 18-58-78412-3.
7 Towards an Urban Renaissance – Urban task Force (1999), chaired by Lord
(Richard) Rodgers, ISBN 18-51-12165-X.
8 Connect Sheffield is a major programme of connected information whose
main partners are the city council and the South Yorkshire Passenger
Transport Executive (SYPTE), www. sheffield.gov.uk/whats-new/
connecting-sheffield/connect-sheffield
9 Including, Promoting Walking in London: A Draft Business Case (2003), and
Towards a fine city for people – Public spaces and public life (2004), both by
Gehl Architects for TfL.
10 Legible London – A Wayfinding Study (2006), AIG Lacock Gullam for
Central London Partnerships (CLP), www.legiblelondon.info/wp01/?p=34
11 www.legiblelondon.info, the’ Yellow Book’ describes the first prototype
delivery and is available at www.legiblelondon.info/wp01/?p=74
12 Transport for London through its Legible London programme is now
investigating how it can integrate walking information into the on street
infrastructure of other modes.
Orientation point
Transportation
45 Street-level desires \\\/// In Perspective Welcoming its visitors
StreetLevelDesires_Booksurge_01.45 45 09-12-2008 12:34:42
After the 1980s and 1990s, which were characterized by
demographic decline and economic weakness, the launch of a
new council policy at the end of the 1990s, which was bolstered
by economic promotion and a dynamic town planning vision,
injected new vitality into the town of Biel/Bienne. For 7 years, the
population of the town has steadily increased, new businesses
have arrived and new districts are emerging on former industrial
wasteland. This controlled urban growth is mainly occurring
internally, through densification, regeneration of disused areas
and renovation of the existing housing stock.
This urban renaissance movement is supported by a broader
trend of urban migration, favoured by the development of new
residential districts close to services and leisure facilities,
taking into account the social context and the new needs of
working people.
Coordinated actions to promote pedestrian travel
Observing, according to statistical data, that mobility
needs are increasing at the same rate or more quickly
than demographic growth, and committed to sustainable
development that ensures a quality living environment,
a coordinated transport policy that promotes a modal
shift,
is ess
There
with a
to the
gaps
secur
on an
clean
trans
inform
equip
feasib
are u
articl
comp
enhan
The concept of
Biel/Bienne (Switzerland)
Information and
signposting for
pedestrians
Highlighting pedestrian routes,
offering pedestrians a dynamic aid to
find their way and implementing an
information platform for residents and
visitors: these are the objectives of the
signposting concept of Biel/Bienne
town council. The new information vectors
incorporate interactive maps and are
located throughout the town in the form of
routes linking the town centre to the
residential districts.
Thierry Burkhard
Jonas Schmid
Pascal Mages
46 47 St
StreetLevelDesires_Booksurge_01.46 46 09-12-2008 12:34:43
h of a
tered
ion,
s, the
esses
strial
ing
areas
ader
f new
s,
s of
ravel
shift, favouring environmentally friendly modes of transport,
is essential.
Therefore, a major action plan has been deployed since 1999,
with a view to establishing a cycle route specifically adapted
to the spatial layout of Biel/Bienne, running east-west, to fill in
gaps in the network and increase the amount of sheltered and
secure bicycle parking. Projects are still being implemented
on an occasional basis. In parallel, in 2002, bus stops were
cleaned up and communication was improved for the public
transport network with the introduction of a passenger
information system that uses the local radio network (iqube
equipment), making bus travel more comfortable. In addition,
feasibility studies for the construction of an urban tram system
are underway. In this context and within the framework of this
article, it seems appropriate to look in greater detail at the
completed or planned redevelopment work intended to
enhance the appeal of pedestrian mobility.
A great deal of work has been carried out to improve journeys
on foot in the town centre and link the centre to Lake Biel,
which unfortunately is separated by the railway line and a major
secondary road.
Firstly, the majority of the busy shopping thoroughfare that links
Place de la Gare and the historic heart of the town, crossing
Place Centrale, has been redeveloped as a pedestrian street.
The southern section of Rue de la Gare, the last relic that has
motorized traffic, will soon be redeveloped, with access being
limited to public transport, cyclists and pedestrians. Traffic
flows in Place Centrale, the central pivot of this thoroughfare,
which lends itself to strolling and browsing, were reorganized
in 2001. Until then a focal point for motorized traffic, with more
than 15,000 vehicle movements per day, Place Central has
become the main meeting area in Biel/Bienne, thus eliminating
the break in the Station-Old Town pedestrian link and simplifying
readability for all users. Throughout Place Centrale, pedestrians
Bi el /Bi enne,
Pl ace Central e.
47 Street-level desires \\\/// In Perspective Information and signposting for pedestrians
StreetLevelDesires_Booksurge_01.47 47 09-12-2008 12:34:47
have right of way and can cross the road at any point. The speed
limit for traffic is 20 km/h.
Encouraged by the success and widely recognized improvement
of traffic flows, characterized by a reduction in motorized traffic
in the short term, other pedestrian priority zones have recently
been set up in Biel/Bienne, for example in the historic centre,
or are planned. Moreover, the construction of a convenient
underpass, leading to a new square developed in 2001, called
Place Robert Walser after the writer who hails from the town,
has extended the aforementioned pedestrian link towards the
lake, particularly the beach and the wharf.
A major project remains to be undertaken: improving pedestrian
links between the different residential districts and the town
centre, with a view to promoting journeys on foot. To achieve
this, there are two main focuses to the strategy: the first
addresses the building of new infrastructures – cycle and
walkways (plan to extend Rue des Jardins as a pedestrian
route), pavements and safe walkways for pedestrians; the
second concerns the preparation of a signposting concept,
with signs organized in a network, promoting pleasant and
attractive pedestrian links.
Signposting concept
The signposting concept will make it possible to assist visitors
and people who are unfamiliar with Biel/Bienne by providing
information; in addition, it is planned that the signs will indicate
attractive pedestrian walkways between the residential districts
and the centre, to link up the various parts of town.
The concept, which was approved by the council in spring
2008, has been developed to incorporate interactive elements
into the direction sign network, offering users orientation
assistance in the form of interactive maps and other information.
The aim is to decentralize information regarding public
transport, public administration, leisure activities, etc. by
using the technologies available. Biel/Bienne has made an
international name for itself thanks to the numerous
communications firms and renowned watch manufacturers
that h
advan
of the
theme
In
Geog
of the
intera
via a
datab
orient
enabl
scale
(the P
Biel/B
place
Pedestri an pri ori ty zones
and mai n pedestri an routes
i n Bi el /Bi enne.
The network of routes
defi ned by the di recti on
si gns.

Network of routes.

Locations of interactive signs.

Direction signs.
48 49 St
StreetLevelDesires_Booksurge_01.48 48 09-12-2008 12:35:59
d
n
e
pt,
d
sitors
ding
dicate
stricts
g
ments
ation.
y
an
rs
that have their head offices or production units there, taking
advantage of local know-how and ideal conditions. The aim
of the project was to remind people of this, by integrating the
themes of watchmaking and communication.
Interactive signs: dynamic orientation aid
Geographical information is summarized in the form of a map
of the town, printed on the upper part of the metal panel of the
interactive sign. In addition, an interactive map will be available
via a touch screen, enabling users to browse a predefined
database. The main purpose of the interactive sign is to provide
orientation assistance. The map will have a zoom function,
enabling users to browse at both the town scale and the district
scale, zooming right in to find a street and a building number
(the Point of Interest POI system, developed by a firm from
Biel/Bienne). Furthermore, it will be possible for a certain
place to request the plotting of a specific route, by defining a
destination. Pedestrian and cycle routes will be incorporated,
as will public transport interfaces.
Other types of information will also be available, such as bus
route numbers and times, national rail times and information
provided by the town council. The concept has been designed
so that in future it will be able to receive and incorporate other
information, such as cultural information. The interactive sign
will be equipped with a clock and will foster Biel/Bienne as
the watchmaking capital of the world.
The project envisages the installation of twenty-two interactive
signs in the town centre and at the nerve centres of the
residential districts (district centres, meeting points).
Direction signs: attractive routes
Visitors and new residents in Biel/Bienne will be able to find
their way around on foot, using pleasant, safe pedestrian routes.
Analysis of the relationship between routes and the image of
es
cti on
ive signs.
49 Street-level desires \\\/// In Perspective Information and signposting for pedestrians
StreetLevelDesires_Booksurge_01.49 49 09-12-2008 12:36:07
the town has not been limited to pedestrians. The interlinkage
of individual motorized traffic, public transport and slow traffic
to various places have also been examined.
The pedestrian signposting and orientation system will
reveal the uniqueness of the town, improve its image and
appeal, and facilitate access and orientation for residents
and visitors alike.
Each direction sign provides details of addresses and geographic
directions (streets, squares, district), public institutions (local
government buildings, schools), cultural attractions (museums,
theatre) or sports facilities (swimming pool, stadiums), as well
as transport information (stations, car parks, bicycle stations,
bicycle shelters) in relation to the location of the sign.
There is a main east-west artery for pedestrians and cyclists,
largely running along the River Suze. Branches come off this
artery to serve the other districts, following attractive routes.
These routes take into account the proximity of public transport
stations, in order to facilitate transport connections, as needed.
A second north-south artery links the picturesque district of
Vignoble – located on the south-facing slope of the town and
characterized by the remains of low walls and steep paths that
remind passers-by of the ancient terraced vineyards – to the
southern part of town, via the town centre. This is an attractive
route that offers spectacular views of the historic heart of
Biel/Bienne, the modern district and contemporary housing
developments. As well as the interest of the planned routes,
aspects linked to pedestrian mobility, such as safety, journey
time and coexistence with other means of transport have
been taken into consideration.
The direction signs contain thematic, functional information,
in both German and French. They will enhance the appreciation
of certain places of interest, improve access to district
centres and help users find their bearings in Biel/Bienne.
Technical support
The signs consist of a metal supporting structure covered
with aluminium sheets. Each part is treated with anti-graffiti
coating, which limits the extent of possible damage.
The electronic component comprises a 19-inch touch screen
with anti-vandalism glass and a computer which displays the
orientation map and information, and manages user requests
according to predefined programming. These terminals will
not offer open Internet access.
The search engine is based on a database, consisting of
georeferenced information about streets, buildings, bicycle
parks and car parks, as well as more general information such
as co
diary,
town
data o
by the
T
The s
the at
contr
Whet
reaso
persp
of the
only b
basis
Bi el /Bi enne,
Pl ace Central e.
Routes and
i nformati on:
di recti on and
i nteracti ve
si gns.
50 51 St
StreetLevelDesires_Booksurge_01.50 50 09-12-2008 12:36:08
of
ng
tes,
rney
e
ion,
ation
d
ffiti
reen
s the
uests
will
cle
such
as council office and museum opening times, the local events
diary, etc. Access to the system for the purpose of marketing the
town will make it possible to send new information or update
data on the display, which will be automatically transmitted
by the network using a GPRS or WLAN system.
The town laid bare to pedestrians
The signposting project and the work undertaken to increase
the attractiveness and fill in the gaps in the pedestrian network
contribute to enhancing routes intended for daily journeys.
Whether during pedestrian commutes or journeys for leisure
reasons, the town bares itself to the walker. Different
perspectives, districts, buildings, roofs… The myriad details
of the urban fabric and numerous forms of a new urbanity can
only be appreciated when walking through the town on a daily
basis; an experience that is both useful and enjoyable.
Orientation point
Transportation
Bri st
pedes
di rec
Wal ki
art p
Legi b
Syste

al e.
Photography
p.48 (upper middle)
Stadt Biel
51 Street-level desires \\\/// In Perspective Information and signposting for pedestrians
StreetLevelDesires_Booksurge_01.51 51 09-12-2008 12:36:20
StreetLevelDesires_Booksurge_01.52 52 09-12-2008 12:36:22
Part 2
Investments & context
What investments are required
to make the pedestrian
policy in each city work?
What are the spatially relevant
circumstances of each city?
StreetLevelDesires_Booksurge_01.53 53 09-12-2008 12:36:22
Investments
& context
This chapter provides an overview of the
main investments made within the
framework of the Spatial Metro Interreg
IIIb project. Most of the investments
were made in Norwich (United Kingdom),
Rouen (France) and Koblenz (Germany).
All projects were co-financed with money
from the European Regional Development
Fund (ERDF). This chapter also offers the
contextual information on the cities
necessary to understand the research
carried out by Delft University of Technology.
Stefan van der Spek
What can you find here?
After this introduction, each city will be elaborated on
separately and it specific context explained. A short
introduction on each city will be followed by a description
and an illustration of the investment projects. The next
page will contain a satellite image of the city and an
overview of the arrival points. Finally, the main commercial
activities for each city will be mapped, as well as the major
attractions in the city centre.
Rouen ol d ci ty.
Kobl enz ri ver bank.
Norwi ch Cathedral .
Sweets i n Rouen.
Kobl enz.
Norwi ch market.
54 55 St
StreetLevelDesires_Booksurge_01.54 54 09-12-2008 12:36:22
n
al
jor
ral .
.
.
55 Street-level desires \\\/// Presentation of the cases Investments & context
StreetLevelDesires_Booksurge_01.55 55 09-12-2008 12:36:43
St Andrews Street
St Benedict Street
Bedford Street
Pottergate Street
St Gilles Street
E
x
c
h
a
n
g
e

S
t
r
e
e
t
G
e
n
t
le
m
e
n
s

W
a
lk
C
a
s
t
l e

S
t
r
e
e
t
L
o
n
d
o
n
S
tr.
Theatre Street
Bethel Street
L
io
n

S
t
r
e
e
t
S
t S
te
p
h
e
n
s
S
tr
e
e
t
C
a
s
t
le
M
e
a
dow
St Andrews
PIain
Norw
ERD
i n p
Info
Welc
Indi
Inve
Norw
Eart
56 57 St
StreetLevelDesires_Booksurge_01.56 56 09-12-2008 12:38:19
City of Norwich
Norwich is situated in the heart of East Anglia, the United
Kingdom. The city functions as a regional capital, offering retail
trade, higher education, heritage and culture. Norwich is an
excellent example of a well-preserved medieval city. The city
is renowned for its medieval churches within the city walls, of
which there are over thirty. Remarkable are the half-timbered
houses and cobble stone roads of Elm Hill.
Norwich is an inspiring and vibrant city with museums, galleries,
theatres, buzzing nightlife and year- round festivals such as
Heritage Open Days, Norwich & Norfolk Festival.
Before railway connections were introduced from London to
Norwich in 1845, the city was so geographically isolated that
it was quicker to travel by boat to Amsterdam than over land
to London. Today, the railway links Norwich to the rest of the
country via London and Peterborough. Norwich International
Airport has connections to Central European countries, such as
the Netherlands (Amsterdam Schiphol Airport) and Germany.
Norwich is a twin city of both Rouen and Koblenz. The City
accommodates the University of East Anglia (1964).
About 129, 500 people live in the Norwich City Council Area.
Within the East of England, Norwich is the fourth most densely
populated area with 3, 320 people per square kilometre.

Norwich Key ERDF Investments in public space
Revitalising the St. Andrews Plain area
‘ The area between the Playhouse Theatre, St. Andrew’s Hall,
the Art School and Cinema City will be transformed, with part
of the area closed to traffic, pavements widened, trees planted,
and new lighting, paving and street furniture installed. The first
phase of the project includes the installation of pedestrian
crossings.’
Norwich Lanes – Makeover adds stronger identity
‘A facelift of the Norwich Lanes area of the city promises to
further highlight and promote the quaint cobbled streets, narrow
alleys, and innumerable visitor attractions in this vibrant and
historic specialist shopping district. This will include New Signs,
New Paving, Pavement Markers, improvements around
St. Gregorys Green and improvements for cyclists.’
Norwi ch: Key
ERDF Investments
i n publ i c space.
Information point.
Welcome point.
Indicates Norwich Lanes shopping district.
Investment project area.
Norwi ch: Googl e
Earth Map.
57 Street-level desires \\\/// Presentation of the cases Investments & context
StreetLevelDesires_Booksurge_01.57 57 09-12-2008 12:43:16
Mult
Acce
Acce
B
U
S
B
U
S
BUS
STATION
TRAIN
STATION
P
P
P
P
P
P
P
P
P
P
206
1000
1084
738
330
710
650
280
81
730
ST ANDREWS
ANGLIA SQUARE
CASTLE
MALL
RIVERSIDE
CHAPELFIELD
JOHN LEWIS
ST STEPHENS
FORUM
ST GILES
St Andrews Street
St Benedict Street
Bedford Street
Pottergate Street
St Gilles Street
E
x
c
h
a
n
g
e

S
t
r
e
e
t
G
e
n
t
le
m
e
n
s

W
a
lk
C
a
s
t
l e

S
t
r
e
e
t
L
o
n
d
o
n
S
tr.
Theatre Street
Bethel Street
L
io
n

S
t
r
e
e
t
S
t S
te
p
h
e
n
s
S
tre
e
t
Norw
Arri
P
Reta
Shop
Daily
Drin
Norw
Com
Acti
58 59 St
StreetLevelDesires_Booksurge_01.58 58 09-12-2008 12:43:19
Multilevel car park.
Access road.
Access road.
Gateways – Welcome Points at key arrival locations
‘ First impressions count when visitors arrive in a city – and few
things put people off more quickly than unwelcoming, grubby-
looking airports, railways stations or car parks where basic
information is hard to find or hard to understand.’
Norwich Google Earth Map
The aerial photograph shows the city centre of Norwich.
A central item in this picture is the Castle on the hill. The historic
city and shopping core is located east of the Castle. Here the
Market, Forum and Chapelfield Mall and Chapelfield Gardens
can be distinguished.
On the western side, the railway yards can be recognised.
To the south, a large scale development has been realised.
A direct route connects the Railway Station with Castle Meadow,
namely the Prince of Wales Road. North of this road, the green
area around the Great Hospital is clearly visible. The city
centre is enclosed by a core ring road and partly bounded by
the River Wensum.

Norwich Arrival Points
The map shows the arrival points in the city. These include
the railway and bus station and several multi-level car parks.
These locations can be seen as pedestrian access points into
the city.
The largest car parks are St. Andrews (north) and Chapelfield
(south), both containing approximately 1000 parking spaces.
Both opened in 2005. Castle Mall also has many parking spaces.
Other multi-storey car parks are located on the eastern and
western side of the core.
The station is located on the other side of the river, next to
the Riverside development. The railway station is directly
connected to the city by the Prince of Wales Road. The bus
station is located behind the building block opposite the street
of Chapelfield. Most buses also stop either on St. Stephens
Street (opposite the Chapelfield Mall) or Castle Meadow,
providing direct access to the historic city centre.
Outside the centre, along the outer ring road, a number of
P+R locations offer alternative transportation into the city.
Norwich Commercial Activities
Norwich functions as a regional attractor for its commercial
activities. Norwich is among the top places to shop in the
United Kingdom; in 2006 Norwich was the eighth most
flourishing shopping destination.
Norwich Market is the largest open-air market in the country.
TRAIN
STATION
SIDE
Norwi ch:
Arri val Poi nts.
P
Retail.
Shopping Mall.
Daily Needs.
Drinking & Dining.
Norwi ch:
Commerci al
Acti vi ti es.
59 Street-level desires \\\/// Presentation of the cases Investments & context
StreetLevelDesires_Booksurge_01.59 59 09-12-2008 12:43:28
Sign
Sign
St Andrews Street
St Benedict Street
Bedford Street
Pottergate Street
St Gilles Street
E
x
c
h
a
n
g
e

S
t
r
e
e
t
G
e
n
t
le
m
e
n
s

W
a
lk
C
a
s
t
l e

S
t
r
e
e
t
L
o
n
d
o
n
S
tr.
Theatre Street
Bethel Street
L
io
n

S
t
r
e
e
t
S
t S
te
p
h
e
n
s
S
tr
e
e
t
Cow tower
B
U
S
B
U
S
Roman CathoIic
CathedraI
Forum
TombIand
ChapeIfieId
Gardens
ChapeIfieId
MaII
EIm HiII
Norwich CathedraI
CastIe
MaII
St Peter
Mancroft
Market
St. Andrews
Dragon HaII
King Street
ST ANDREWS
CHAPELFIELD
Norw
of In
ru
e
d
u
g
ro
s h
o
rlo
g
e
Rue du general leclerc
R
u
e

d
e

la

R
e
p
lu
b
liq
u
e
Q
uai Pierre C
ornelle
R
ue d'alsac Lorraine
R
u
e

d
e

J
e
a
n
n
e

d
'A
r
c
R
u
e

d
u

g
r
a
n
d

P
o
n
t
P
o
n
t

d
e

J
e
a
n
n
e

d
Á
r
c
Haute vieille
Tour
R
u
e

L
o
u
is

R
ic
a
r
d
Rue Jean Lecanuet
Place du
Cathedral
Rue aux Ours
Place du
General
de Gaulle
Saint Marc
S5
Saint-Naclou
S2
Saint-Ouen
S1
Gros Horloge
S3
Nuseum
Gare SNCF
Place du
vieux Narche
Palais
de justice
Place
Saint Narc
Place
Saint-vivien
Hotel de ville
Place
Beauvoisine
P+
Boulingrin
Republique
Halle aux Toiles
P5 Theatre
des Arts
Roue
Inve
publ
Stat
Spat
Spat
Spat
60 61 St
StreetLevelDesires_Booksurge_01.60 60 09-12-2008 12:43:35
Significant building.
Significant public space.
Further, Norwich boasts a large number of specialist and
independent retailers. Most of them are situated in The Norwich
Lanes area. The Royal Arcade is a beautiful covered shopping
street in Art Nouveau style.
In addition to the commercial activities in the core, there
are five main streets: St. Giles Street, St. Benedicts Street,
Magdalen Street, Prince of Wales Road and St. Stephens
Street.
Norwich accommodates two shopping malls: Castle Mall
(1993) and Chapelfield (2005). The malls are very precisely
designed to sensitively add larger scale shopping to the fine
historic city centre. Castle Mall is a multi-level mall which is
partly built into the Castle Hill. On the roof, a public garden
provides access to the Castle and a view of the city. Chapelfield
was developed on the location of the old chocolate factory.
Chapelfield has two main entrances: one on the market side
and one along St. Stephens Street.
For leisure, the main attractions are The Forum (2002) and
Riverside Entertainment Centre.
Norwich Places of Interest
Main attractions in the city centre include The Forum
(information, library and BBC Norfolk), the Market and
St. Peter Mancroft Church. The Castle on the hill overlooks
the city, but forms a barrier to King Street, the historic
throughway. The main attractions on the eastern side are
Dragon Hall (along King Street), Elm Hill, Tombland,
the Norwich Cathedral and the Cow Tower behind the
Great Hospital. The second cathedral, the Roman
Catholic Cathedral, is situated to the west of the centre.

City of Rouen
Rouen is the Capital of Normandy and has approximately
106, 500 inhabitants. The French city is situated along the
River Seine, with the centre on the right side. Much of the
historic city centre has been preserved.
Rouen is a vibrant city with both a thriving retail trade and
culture, and is a popular tourist destination. The city is
renowned for its famous characters such as Joan of Arc,
Pierre Corneille and Gustave Flaubert. The city is also
known as ‘ Ville aux cent clochers’.
ow tower
Norwi ch: Pl aces
of Interest.
P+
Boulingrin
Rouen: Key ERDF
Investments i n
publ i c space.
Stations Spatial Metro.
Spatial Metro portals.
Spatial Metro lanes with project.
Spatial Metro portals with project.
61 Street-level desires \\\/// Presentation of the cases Investments & context
StreetLevelDesires_Booksurge_01.61 61 09-12-2008 12:43:51
P
P
1406
408
P
453
P
428
P
189
P
531
P
361
de Ia Bourse
Espace du
PaIais
Saint Marc
PIace de
Ia PuceIIe
P
544
HoteI de ViIIe
M
E
T
R
O
M
E
T
R
O
M
E
T
R
O
B
U
S
BUS
BUS
B
U
S
direction
Gare SNCF
direction
Saint Sever
L
a
S
e
in
e
Haute VieIIe
Tour
Vieux Marche
R
u
e
d
u
G
ro
s-H
o
rlo
g
e
Rue du general leclerc
R
u
e

d
e

la

R
e
p
lu
b
liq
u
e
Q
uai Pierre C
ornelle
R
ue d'alsac Lorraine
R
u
e

J
e
a
n
n
e

d
'A
r
c
R
u
e

J
e
a
n
n
e

d
'A
r
c
R
u
e

d
u

g
r
a
n
d

P
o
n
t
P
o
n
t

J
e
a
n
n
e

d
Á
r
c
Place du Vieux
Marche
R
u
e

L
o
u
is

R
ic
a
r
d
Rue Jean Lecanuet
Place du
Cathedral
Rue aux Ours
Place du
General
de Gaulle
Place Saint Marc
Roue
Eart
Mult
Acce
Acce
Roue
Arri
P
62 63 St
StreetLevelDesires_Booksurge_01.62 62 09-12-2008 12:43:56
Important buildings in the city are the 13th century late-gothic
Cathedral (the Notre Dame) and the renaissance style
Gros-Horloge, a giant medieval clock which is a city symbol.
The city contains many other gothic monuments such as
St. Ouen Abbey, St. Maclou Church and the Palais de Justice.
Further, many half-timbered houses still exist giving the city a
historical image.
Year round the city offers cultural events and impressive
performances. One example is the ‘ From Monet to Pixel’
performance, a magnificent light show on the façade of the
Cathedral.
The University of Rouen and the well-known ESC Business
School are situated in nearby Mont Saint-Agan.
Rouen Key ERDF Investments in public space
In general
In Rouen the investments are aimed to provide strategic
improvements both in the daytime and at night. The strategy
consists of three pillars: gateways, stations and lines.
Gateways
The gateways provide information at the entrances to the city
and at changes from motorized traffic to pedestrianism.
The gateways form a ring around the core of the city. The
projects include a feasibility study into a bike & cycle park,
the development of coach parks and the improvement of car
parks.
Stations
Stations are major destinations. Rouen defined several
station projects: Gros-Horloge, St. Ouen Abbey, Natural
History Museum, Saint-Maclou.
Lines
The lines consist of concrete projects with regard to routes
and spaces such as the redevelopment of public space,
pedestrianisation, traffic calming, pedestrian links, a lighting
strategy, a signage strategy and activities for day and night

Rouen Google Earth Map
The aerial photo of Rouen emphasizes the orthogonal structure
of the city. An exception to this structure is the area around
the City Hall and St. Ouen. Further, some streets do not run
straight or parallel to the river. An example is the Rue du
General Leclerc.
The aerial photo shows a very limited number of green areas.
Potential green areas are the gardens around the City Hall
and Place Verdrel, a landscaped square.
Rouen: Googl e
Earth Map.
Multilevel car park.
Access road.
Access road.
Rouen:
Arri val Poi nts.
P
63 Street-level desires \\\/// Presentation of the cases Investments & context
StreetLevelDesires_Booksurge_01.63 63 09-12-2008 12:44:38
St. Ouen
Jardins
HoteI de ViIIe
PIace du GeneraI
de GauIIe
CathedraI de
Notre Dame
Le Gros
HorIoge
L'Office du
Tourisme
EgIise
Jeanne d'Arc
PIace du
Vieux Marche
Le paIais de
Justice
Musee des
Beaux-Arts
PIace
VerdreI
Saint MacIou
I'Aître Saint MacIou
PIace
St. Marc
Espace
du PaIais
ru
e
d
u
g
ro
s h
o
rlo
g
e
Rue du general leclerc
R
u
e

d
e

la

R
e
p
lu
b
liq
u
e
Q
uai Pierre C
orneille
R
ue d'alsac Lorraine
R
u
e

J
e
a
n
n
e

d
'A
r
c
R
u
e

J
e
a
n
n
e

d
'A
r
c
R
u
e

d
u

G
r
a
n
d

P
o
n
t
P
o
n
t

J
e
a
n
n
e

d
Á
r
c
Haute vieille
Tour
R
u
e

L
o
u
is

R
ic
a
r
d
Rue Jean Lecanuet
Place du
Cathedral
Rue aux Ours
Reta
Shop
Daily
Drin
Roue
Com
Acti
Sign
Sign
Roue
of In
64 65 St
StreetLevelDesires_Booksurge_01.64 64 09-12-2008 12:44:40
The city centre does not have a clearly defined border.
The sequence of boulevards such as Boulevard des Belges,
Boulevard de la Marne, Boulevard de l’ Yser, Boulevard de
Verdun, N28 and the quays form the boundaries of the city
centre.
Two major roads cross straight through the centre starting
from the river: Rue Jeanne d’Arc and Rue de la Republique.
The quays are also occupied by major roads.

Rouen Arrival Points
Although there are some clear clusters, most multi-level
arrival points are spread through the city in Rouen. The largest
car park, Car Park du Palais, is located in the core of the centre.
All car parks are well accessible by car.
The main train station is located just outside the city centre to
the north. The station is accessible via the Rue Jeanne d’Arc.
Public transport consists of METRO, Bus Rapid Transit (BRT)
and a BUS system. The metro line is located underneath the
Rue Jeanne d’Arc and connects the railway with the city
centre and the left side of the river, including the Saint-Sever
commercial district. The metro stops are indicated on the
map. The TEOR is the BRT system in Rouen. This high quality
bus system is situated on the Rue du General Leclerc.

Rouen Commercial Activities
Rouen has an extended shopping district. It mainly covers the
area between Rue Jeanne d’Arc and Rue de la Republique,
plus the area up to the Charles Nicole hospital and the area
up tp l the Boulevard de Belges. Except for the Saint-Sever
commercial district on the other side of the River Seine, there
are no shopping malls in Rouen.

Rouen Places of Interest
Rouen has a large number of interesting places and objects.
The most significant building is the late-gothic Notre Dame
Cathedral. At 150 metres, the tower ‘ La Tour Grêle’ is the
tallest clock tower in France.
Other important buildings are the City Hall and St. Ouen,
the Palais de Justice, the Musee des Beaux Arts, the Eglise
St. Maclou and the Eglise Jeanne d’Arc nearby Vieux Marché.
Retail.
Shopping Mall.
Daily Needs.
Drinking & Dining.
Rouen:
Commerci al
Acti vi ti es.
Significant building.
Significant public space.
Rouen: Pl aces
of Interest.
65 Street-level desires \\\/// Presentation of the cases Investments & context
StreetLevelDesires_Booksurge_01.65 65 09-12-2008 12:46:23
SchIoss
L
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New
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66 67 St
StreetLevelDesires_Booksurge_01.66 66 09-12-2008 12:46:25

City of Koblenz
Koblenz, a German city with around 106,000 inhabitants,
is situated on the corner of Rhine and Mosel. The city is
encapsulated in the glowing landscape which surrounds the city.
The city centre is bordered by the River Rhine on the eastern
side and the River Mosel on the northern side. The place where
the rivers merge, known as ‘ Deutsches Eck – The German
Corner’, is marked by a re-erected equestrian statue of
Emperor William II.
The city is truly European; the name Koblenz is based on the
castle the Romans constructed here. In wars, the city was
captured by the Franks, conquered by the French and fortified
by the Prussians.
The historic city centre contains a lot of small square, such as
the Florinsmarkt, Münzplatz and Jesuitenplatz, and distinctive
medieval churches such as St. Florins Church and Our Lady’s
Church.
Tourists arrive at the city by car or coach. The main coach
park is located near the German Corner. Many also visit the
city by boat, or take boat trips along the River Rhine. This
makes the waterfronts vital parts of the city.

Koblenz Key ERDF Investments in public space
Safeguard old town tranquillity
Traffic calming measures have been introduced to ensure
car-free pedestrian areas and to enable pedestrians to stroll
about freely and safely. Bollards prevent unauthorised traffic
from entering this part of the historic city.
Facelift for Schlossstrasse
The Schlossstrasse connects the Löhrrondell to the
Kurfürstlichen Schloss near the River Rhine. The western
section of the Schlossstrasse was improved to reinforce its
status as a first-class shopping destination. The street was
designed according to the principles of Shared Space,
realising a balance between pedestrians and motorised
traffic. Traffic calming measures succeed in reducing traffic
speeds to 20 km/h. Raised crossings and tactile street
surfaces make access and crossing easier for all.
Kobl enz: Key ERDF
Investments i n
publ i c space.
Spatial Metro investment.
City lighting.
Pedestrian zone.
Future developments.
Kobl enz: Googl e
Earth Map.
67 Street-level desires \\\/// Presentation of the cases Investments & context
StreetLevelDesires_Booksurge_01.67 67 09-12-2008 12:49:13
Mult
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68 69 St
StreetLevelDesires_Booksurge_01.68 68 09-12-2008 12:49:20
Redesign of Löhrstrasse and Löhrrondell
Through a competition, new ideas for the Löhrstrasse and
Löhrrondell were obtained. The Löhrrondell is a key location
in the pedestrian network, connecting three urban axes with
the Löhr-Center and the future city railway station.
Waterfront
The waterfront is a vital part of the tourist area in Koblenz.
Both Rhine and Mosel quays offer port facilities for tourist
ships. Improvements of the quays are necessary to meet
today’s needs. Within the project, a feasibility study has been
carried out.
Future developments
Key developments in the near future are a new railway station
close to the Löhr-Center, Zentralplatz and both Rhine and
Mosel quay.

Koblenz Google Earth Map
The aerial image shows the city centre including the historic
city centre. The boundaries of the city centre are the River
Rhine (east), the N49 main road, the railway tracks and N9
and the River Mosel (north).
Within the centre area, the medieval city core can be recognized
by its dense and curved pattern of streets. Other deviating
areas are the palace (Schloss) with lots of green, and the
waterfront (boulevard). Further, the city is based on an
orthogonal grid with two special long lines: Schlossstrasse
(east-west direction connecting Palace and Löhr-Center) and
Löhrstrasse (north-south direction connecting the historic
city with the DB train station). These long lines meet at the
Löhrrondell, the square near the southern end of the
Löhr-Center shopping mall.
The quays are used for port functions. The Mosel Quay
accommodates the cruise ships. The Rhine Quay accommodates
the tourist boats which make day-trips along the Rhine.
Two intensely used roads for traffic pass straight through the
city centre, namely Pfulgasse/Clemesstrasse and Neustadt.

Koblenz Arrival Points
Most multi-storey access points are located in the southern
and western parts of the city centre. This is due to the location
of the city’s access routes and waterfronts. The coach station
is located near the German Corner. The largest car park is
Löhr-Center with 1400 parking spaces. The Rhein-Mosel Halle,
Multilevel car park.
Access road.
Access road.
Kobl enz:
Arri val Poi nts.
P
Retail.
Shopping Mall.
Daily Needs.
Drinking & Dining.
Kobl enz:
Commerci al
Acti vi ti es.
69 Street-level desires \\\/// Presentation of the cases Investments & context
StreetLevelDesires_Booksurge_01.69 69 09-12-2008 12:50:58
Sign
Sign
Pfuhlgasse
Löhrrondel
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Zentralplatz
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70 71 St
StreetLevelDesires_Booksurge_01.70 70 09-12-2008 12:51:00
Significant building.
Significant public space.
Kobl enz: Pl aces
of Interest.
south of the N49, also offers parking facilities. Further, parking
is possible at ground level around the palace.
The train station is situated outside the city centre. A new
railway station is planned behind the Löhr-Center. Most bus
lines go straight through the city centre, providing high quality
access to public transport.

Koblenz Commercial Activities
Commercial activities are situated on a limited number
of streets. Main shopping locations are Löhrstrasse,
Schlossstrasse, Entenpfuhl, Firmungsstrasse and the
Altstadt. The colour indicates the type of activity.
The Altstadt and Görresplatz are generally populated by bars
and restaurants, while for daily shopping and department
stores, the Löhrstrasse and Phulgasse are the places to go.
Both Altstadt and Zentralplatz have a large variety of shops.
For the time being, the Zentralplatz is clearly not able to
accommodate any activities.
Koblenz Places of Interest
The places of interest consist of public spaces and
exceptional buildings. The public spaces are the German
Corner with its statue, Görresplatz with its fountain,
Am Plan at the edge of the Altstadt and Florinsmarkt.
The main buildings are the large scale shopping mall
Löhr-Center, the palace, City Hall (Rathaus) and three
churches in particular: St. Kastor Basilica, Liebfrauenkirche
and Florinskirche.
71 Street-level desires \\\/// Presentation of the cases Investments & context
StreetLevelDesires_Booksurge_01.71 71 09-12-2008 12:51:01
StreetLevelDesires_Booksurge_01.72 72 09-12-2008 12:51:02
Part 3
Techniques
What techniques
are available and
necessary to make
the pedestrian
policy in each
city work?
StreetLevelDesires_Booksurge_01.73 73 09-12-2008 12:51:03
This was the beginning of a series of projects on this topic
which we aim to describe in this paper. Recently, Raj Reddy
and Jaime Carbonell, declared a new ‘ Bill of Rights’ of the
Information Society, claiming therein that we should:
—— get the right information;
—— to the right people;
—— at the right time;
—— in the right language;
—— with the right level of detail, and;
—— in the right medium.
We feel that the project described here contributes to at least
some of these claims.
The projects
This sections starts with a short review of the history of
such projects, before focusing on the various systems we
developed in connection with Spatial Metro. The first project
in this series, the MIA project mentioned above, assumed
that the palmtop device was equipped with a GPS system
for its localisation and had access to the internet. In addition
the system had access to a user profile on a server and
was hence able to answer personalised and location-based
queries. In successive projects, we avoided connecting to
the in
free-o
One o
at pro
with l
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at cho
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techn
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out its
sched
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intere
techn
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This a
Information
systems for
Spatial Metro
Waiting at a train station in a small
Dutch city in the mid 90s together with a
colleague who had a brand new Palm III,
we began dreaming; suppose we could use
the Palm to obtain information about the
location where we were, about interesting
places around the station and so
forth and so forth. On returning home,
we drew up a project proposal and
succeeded in acquiring funding for a
project called ‘MIA’
1
, eventually resulting
in an application-oriented product.
Ulrich Furbach
Markus Maron
Kevin Read
The Stati onary Info System.
74 75 St
StreetLevelDesires_Booksurge_01.74 74 09-12-2008 12:51:03
c
dy
e
least
e
ject
d
m
ition
sed
o
the internet via the mobile device, instead focusing on
free-of-charge access to Bluetooth access points.
One of these successive projects was ‘ IASON’,
2
and aims
at providing mobile users (users of PDAs or mobile phones)
with location-aware personalised information. In a so-called
Semantic Mobile Environment, service nodes are installed
at chosen points of interest. These service nodes broadcast
messages to nearby mobile users using bluetooth wireless
technology. The kind of message depends on the access point
it will be broadcasted by, for example a bookshop could send
out its latest orders, a pub could present its menu and its
schedule of events to its customers or a bus station could
provide information on delays in bus schedules. The most
interesting feature from a scientific viewpoint is filtering
technology. The huge amount of information to be sent is
filtered by the mobile device according to the profile set by
the user. To achieve this, it is necessary to install a small
application on the user’s mobile.
This application
3
was the first usable prototype of the
project and is able to do more than just storing and displaying
incoming messages. Internally, it uses a powerful logic
reasoning engine called Pocket KRHyper,
4
the first theorem
prover to run on a mobile phone. More information about the
entire approach can be found in.
5
The SpatialMetro project
One goal of this European Commission project
6
is the use of
AI techniques for the efficient guidance of tourists in a city.
For this purpose, tourists are guided along themed routes on
special maps that are reminiscent of Metro or Underground
line maps, hence the name (see above left). Points of interest are
the equivalent of Metro stops in this analogy. We developed a
stationary information system for this project, channelling our
experiences from IASON into a wireless information system.
The Stationary Info System – this is a terminal placed at public
areas like train stations (see above left), to welcome the
tourist at the location at which he starts his stay.
The Stationary Info System can offer information on current
events in the city, on accommodation in the immediate vicinity
and more. The terminal can help to present tourists with a basic
aid to orientate and guide them through the city. A clearly
The Stati onary
Info System as
a touri st gui de.
ystem.
75 Street-level desires \\\/// Considerations Information systems for Spatial Metro
StreetLevelDesires_Booksurge_01.75 75 09-12-2008 12:51:20
which
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intere
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major
structured user interface guides the visitor through the varied
information provided by the terminal. Both the navigation and
contents are multi-lingual, so that visitors from foreign countries
can make use of the terminals. The terminals can run in both
online and in offline modes.
The Outdoor Info System is a modification of
the Stationary Info System
Outdoor terminals should be placed in front of important
buildings and other sights. In this way, the Outdoor Info
System can give an explanation of the buildings and
monuments on-site. These terminals propose what sight to
visit next and guide the tourists to the next point of interest.
Current events taking place at the building or monument
concerned can also be incorporated. The terminals have
to be outside and must therefore be weather resistant.
Like the Stationary Info System, the Outdoor Info System
can run in both online and offline modes.
Recapitulating, it can be said that the Stationary Info System
and the Outdoor Info System help tourists acquire information
and orientate in an uncomplicated manner (see page 75).
They are easy to use, so that even tourists who aren’t used to
working with computers can simply navigate through the
information sites. For city planners, the terminals are easy to
maintain, especially considering the advantages they provide.
The existing content can be easily handled, and new content
can be added rapidly. In this way, the Stationary Info System
and the Outdoor Info System can contribute to increasing the
attractiveness of the city.
A mobile Information System was also introduced
Each point of interest will be equipped with a Bluetooth-enabled
Access Point that will broadcast information about the location
concerned (see above). Examples would be historical
information, directions to next underground stations or shopping
facilities. Tourists’ PDAs or mobile phones can be contacted by
the Access Point and can display the information after reception.
This is naturally free of charge, in contrast to wireless LAN or
GPRS/UMTS technology, and is location-based by nature.
The Mobile Info System keeps users up-to-date on events.
This makes the Mobile Info System interesting for tourists as
well as for local residents. The reasoning engine is based on
the efforts of the IASON project. Enhancements where made
to the profile generation. There are several profiles bundled
together with the SpatialMetro application, one or more of
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StreetLevelDesires_Booksurge_01.76 76 09-12-2008 12:51:34
which can be selected. The description logic terms of the
activated profiles are disjunctively linked together. In addition
to this disjunction, the profile selection also makes it possible
to activate attributes that further narrow down the users’
interests. These attributes are then added as a conjunction
to each profile term. An example would be the attribute
‘vegetarian’, that would narrow down all food interest profiles to
this kind of food, without overriding profiles such as ‘ Italian food’.
A test run at the local university cafeteria brought significant
empirical results. Log data showed that there was a technical
barrier in the installation of applications via Bluetooth. Mobile
phone providers disable this data transport to force users to
download applications over their data networks, thereby
generating revenue. This technical barrier was accompanied
by a social barrier – installing a foreign and potentially
dangerous application on a mobile phone. This was reflected
in the feedback forms and generated online discussion.
Today’s mobile phones do not offer a baseline of technical
features. Quite to the contrary, the power of the embedded
operating system and even standardised features like the
Java virtual machine differ significantly. This posed another
major obstacle.
At the same time the supplier of the Access Point technology
announced the End-Of-Life for this product range. All these
developments led to the realisation that we had to redesign
the concept to overcome these problems.
First we had to look for a new access point platform, which
was not a trivial task. To reduce the requirements of mobile
users and enable us to carry out even more complex reasoning
in the future, we chose to move the reasoning process from
the mobile phone to a server. For broadcasting the services
we adopted standard bluetooth transport mechanisms
instead of java-based communication. In this way, we also
increased reachability. Various test cases carried out at public
events show that we can now reach all Bluetooth-enabled
(mobile) devices.
The Infonetz Koblenz
The conceptual change appeared to be so good that public
bodies were highly interested in our research, and following
our presentation, the city of Koblenz decided to introduce a
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The Mobi l e Informati on System.
77 Street-level desires \\\/// Considerations Information systems for Spatial Metro
StreetLevelDesires_Booksurge_01.77 77 09-12-2008 12:51:37
accou
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that it
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city-wide information system. This led to the development of
an information system called Infonetz Koblenz. It introduced a
Client-Server architecture and a web based Profile Editor that
stores users’ interests in a central database. The reasoning
engine used by this project is based on our deduction model.
For use in high load situations, we optimised the theorem
prover.
In addition, we consulted the participating companies, utilising
our experience gained in our projects and research. The City
of Koblenz has decided to use the system at various places in
the city. A map of some of the planned points of interest can
be seen on page 77, with a total of twenty points planned.
In addition, the University of Koblenz is actively using the
system as a campus information system for mobile users.
7
Some of the local area personal information systems initially
mentioned differ conceptually from our approach;
8
they use
Bluetooth only for positioning but send the information over
non-local wireless links such as GSM. The project ‘mobile
cafeteria menu’
9
is used in similar scenarios to our campus
project but is completely unaware of location or personalisation
aspects.
Results and outlook
Now, ten months after introducing the Campus News System
at the University of Koblenz, it appears that its usage and
acceptance by the students is fairly good.
The lowest ratio of found devices to devices that received
information was 7.04% in April 2007 (roll-out was on 16 April).
After a while and following certain promotional activities, this
ratio rose to 48. 28% in December. The overall acceptance
rate is 30%. Unsurprisingly, this ratio is higher during the
semester than at breaks. The acceptance rate is defined by
us as the number of phones that accepted files sent by our
system divided by the number of Bluetooth-capable devices
owned by users willing to activate Bluetooth functionality.
We detected over 5, 508 different mobile devices with Bluetooth
activation and served 1,676 of them. Of these 1,676 devices,
1, 340 were unregistered users that received the cafeteria menu
and urgent public announcements, and 336 were registered
users that obtained news according to the profile set. All in all
we transmitted over 15,600 different messages within this time
frame (see table above). The message sent out most often
was the menu of the cafeteria which was also transmitted to
unregistered users. To put the numbers into perspective,
the campus Koblenz has around 6,000 students. Taking into
Semester
Semester break Total Maximum Minimum
Found devices 5, 108 865 5, 508 754 1 ,974
Served devices 1 , 593 178 1 , 676 364 139
Transmitted data 15, 102 595 15, 697 2, 400 862
Acceptance rate 31 . 18% 20.58% 30. 42% 48. 28% 7. 04%
Usage of the Campus News System.
78 79 St
StreetLevelDesires_Booksurge_01.78 78 09-12-2008 12:51:42
account occasional visitors, scientific workers and other
employees, more than 80 percent of all people on the campus
have visible Bluetooth-capable devices and more than a
quarter have received CampusNews information.
We also conducted a questionnaire on user wishes and
opinions regarding Campus News. We sent out a code and
asked the students to enter that code on the answer sheet.
We moreover enquired about their mobile phone brand and
model, their opinion of the system in general and wishes or
suggestions for future work. Of the 97 students that replied,
12 could not receive the code. Using the stated information
on the mobile phone brand, we gained insight into the
workings of Samsung and Motorola brand phones and were
able to increase compatibility in this area. Opinions varied
from a general vague acceptance of the concept to
enthusiasm. The most desirable feature was a higher density
of service nodes and up-to-date information in the system on
changes in course schedules.
The next step is to support public bodies in building up the
Infonetz, which is based on our research work, in the city of
Koblenz as a tourist and citizen information guide. We hope
that its adoption will be as favourable as the university
project.
Notes
1 MIA is short for: Mobile Informaton Agents for the WWW. See also:
C. W. Gerd Beuster, Bernd Thomas. Mia – an ubiquitous multi-agent web
information system. In of International ICSC Symposium on Multi-Agents
and Mobile Agents in Virtual Organizations and E-Commerce,
December 11-13 2000.
2 Short for: A Location-Based Information Announcement System with
Ontology- Based profiles, http://www.uni- koblenz.de/~iason
3 M. Maron, IASON Mobile Application – Konzept und Realisierung einer
mobilen Anwendung für profilbasiertes Matchmaking von Nachrichten
(2005), Master’s thesis, Universität Koblenz/Landau.
4 T. Kleemann and A. Sinner. Krhyper – in your pocket, system description.
In R. Nieuwenhuis, editor, proc. of Conference on Automated Deduction
(2005), CADE-20, volume 3632, pages 452–458, Springer.
5 T. Kleemann and A. Sinner, Decision support for personalisation on
mobile devices (2005). In Proceedings of the 21st International Conference,
pages 404–406. ICLP 2005, 2005.
6 www. spatialmetro.org
7 Rhein-Zeitung: ‘City Guide Blue’ bringt ortsgebundene Informationen aufs
MoBiltelefon, and Rhein-Zeitung: Info-Netzwerk wird im Alltag getestet.
8 L. Aalto, N. Göthlin, J. Korhonen, and T. Ojala, Bluetooth and wap push-
based location-aware mobile advertising system. In MobiSys ’ 04:
Proceedings of the 2nd international conference on Mobile systems,
applications, and services (2004), pages 49–58, New York, NY, USA.
ACM Press.
9 http://www. studentenwerk-dresden.de/mensen/handy.html
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79 Street-level desires \\\/// Considerations Information systems for Spatial Metro
StreetLevelDesires_Booksurge_01.79 79 09-12-2008 12:51:42
Creating the models
Automatic modelling
The Urban Modelling Group has developed software to create
buildings automatically using three sets of data. The first set is
a digital map containing the ‘ footprint’ of every building (i.e. the
ground outline of every building), the second is the ground
surface data (i.e. the topography or contoured shape of the
land including roads and rivers), and the third is a set of data
that includes the heights of every building. The surface and
height data sets are now routinely collected using planes
and satellites, and are obtainable from different sources.
By combining these data sets, a model of the ground surface
of an area can be created, along with a model of each building
with the correct basic shape and height. The software also
applies a roof to each building depending on the size and shape
of the building footprint, and has the facility to automatically
generate refinements such as dormer windows, eaves and
chimneys. The accuracy of the roof shape depends on the
quality of the data, which currently is often available at 50cm
intervals and with a height accuracy of plus or minus one metre.
The software, whilst creating each building automatically,
allows for manual correction of heights, roof type and other
details.
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Making a virtual city
The process and
the problems
The last few years have seen an increase
in the power of computers and a decrease
in their cost. This has resulted in the
increased accessibility of high-powered
computing and rapid developments in
software. A whole range of computer
applications that were either impossible
or unviable just a few years ago are now
accessible to many. One of these is the
ability to create complex 3D computer
models – such as those of complete
towns and cities.
David Drinkwater
St John’ s Cathedral vi rtual
model . On the l eft, the ‘ pl ai n’
geometri c shape – on the
ri ght, the same shape
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80 81 St
StreetLevelDesires_Booksurge_01.80 80 09-12-2008 12:51:43
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It should be mentioned that there are research teams working
on other automatic techniques for modelling urban areas, for
example the creation of 3D geometry from multiple photographic
images, or the use of laser and infrared depth scanning, with
cameras and sensors fixed on vehicles that drive through
streets to record the facades of the buildings.
‘ Hand crafted’ models
The automatic models provide a backdrop to the whole ‘ Virtual
Norwich’ city model. The landmark buildings and many of the
buildings in the street models have been ‘handcrafted’ using a
variety of software applications. Some buildings are modelled
from architectural plans and drawings but for most, photographs
are used as the basis for the model. Whilst a variety of
techniques is used, in all cases the process involves creating
the exterior surfaces (walls and roofs) of the building, before
applying image ‘ textures’ to them. The more detailed models
involve the creation of accurate details such as window frames,
doorways, porticoes, steps, eaves, columns etc. This can be
painstaking and time-consuming.
Texturing the models
The models are initially created with plain ‘untextured’ surfaces.
Subsequently each surface of every model has a ‘ texture’
applied to it. These textures are, in nearly all cases, images
made from photographs of actual buildings in Norwich.
The number of surface textures used in a building varies
enormously – some of the buildings may only use two textures,
but the complex handcrafted buildings often require many
textures, representing the different surfaces such as wall
materials, paint finishes and decorative panels.
For the automatically generated models, sets of these textures
have been created to cover a range of building periods,
materials, styles and sizes. They are applied automatically to
each model according to the style required, and the heights
and lengths of the walls of the building. With the handcrafted
buildings, the correct textures have to be created and applied
individually to all the separate elements.
To create the textures, photographs of buildings are taken and
then processed. The processing of the photographs involves
removing distortions produced by the camera lens, straightening
out the image so it is aligned correctly both horizontally and
vertically, and then cleaning up the image. Cleaning up the
photographs requires removing, or replacing, all the unwanted
St
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81 Street-level desires \\\/// Techniques The process and the problems
StreetLevelDesires_Booksurge_01.81 81 09-12-2008 12:51:53
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elements that appear in photographs of buildings in a busy city,
e.g. plants, trees, people, railings, chairs, cars, buses, bicycles,
etc, etc. For some buildings this can be a relatively quick
process – if there is a good clear view which allows the whole
building facade to be included in a single photograph. But this
tends to be the exception. Streets and squares are full of
people, vehicles, signs, plants, trees etc., and these have to be
removed using image processing software (such as Photoshop).
Narrow streets pose a particular problem as they require
multiple photographs to be taken, and must subsequently be
undistorted, straightened and then joined together. Because of
the angles involved these photographs are often very distorted,
particularly of the upper levels of buildings, and require extensive
processing. Textures for separate elements, e.g. columns and
doors, are extracted from the processed photographs.
The processing of photographs, and creating textures from
them, often takes significantly more time than the creation of
a building’s geometric shape.
The buildings made automatically use the same texture sets
and on average therefore consume less computer memory than
the handcrafted buildings, the texture of which usually only
appears once on a single building. Whilst large detailed textures
are required if the output is to be viewed in high quality on a
large surface (e.g. a cinema-size screen), the texture sizes are
usually unnecessarily large after processing, and can be
reduced in size and compressed to minimize memory use for
general viewing at low resolution.
Another issue relating to the photographs is the prevailing
lighting conditions at the time they are taken – the quality of
photographs obtained depends on the time of day, the time of
year and the weather conditions. Generally good results are
obtained in early spring (few leaves), towards the middle of a
day with thin cloud covering (creating shadows without too
strong a contrast and allowing photographs of north facing
facades )
The Virtual Norwich model and its uses
The Virtual Norwich model began as a series of models of
individual buildings created to highlight some of the outstanding
architecture in Norwich, ranging from the 12th Century Castle
and Cathedral to some notable medieval buildings, including
over 30 medieval churches, through to Georgian domestic and
religious buildings and some notable 20th century monuments.
This work was funded by the ‘ Liveable City’ Interreg III project.
An area of Vi rtual Norwi ch
wi th a combi nati on of
automati cal l y generated and
‘ handcrafted’ bui l di ngs.
82 83 St
StreetLevelDesires_Booksurge_01.82 82 09-12-2008 12:51:57
For the Spatial Metro project this core of models of notable
buildings was expanded to include the construction of the
whole of the city centre. The resulting model has been used
to create animations of individual buildings and of routes
through the city streets, along with an interface which allows
users to explore Virtual Norwich. The current model, along
with the in-house software, was created by a team of three
researchers over a period of three years.
Having created the model, Norwich is now in possession of an
outstanding resource which has many uses. The most obvious
practical use is urban planning – the models have already been
used by Norwich City Council Planning Department for three
projects; to view changes to two pedestrianisation schemes and
also for a visioning project with respect to a set of sculptures
that have been installed in a square in the city centre. The
visualisations produced enable a clearer understanding of
such schemes by officials and members of the public, whilst
they also provide feedback to the planning department, which
sometimes sees problems that were not obvious before.
The models have also been used by commercial architects in
planning projects, and are currently being used in visualisations
for a major riverside redevelopment in the city centre – having
a set of high quality models gives a greater understanding of
the impact of such a development.
The application of the models to tourism is being developed,
and the interface and visualisations mentioned above are in
the process of being placed on the internet allowing potential
visitors throughout the world to explore Virtual Norwich.
Uses within education are varied; for younger students, the
models give new views of the city and individual buildings
extracted from their surroundings; for older students there
are uses within the studies of architecture and urban planning.

A significant development with regard to the Virtual Norwich
model is its basis in connection with several virtual historical
reconstructions. Funded largely by HEART, a trust set up to
encourage the appreciation and regeneration of Norwich,
several major virtual reconstruction projects have been
undertaken, including the Cathedral Close, the St Andrew’s
Hall monastic complex, the Great Hospital and the Market
Place. The Cathedral reconstruction will be on display at the
new education centre currently under construction in the
Cathedral Close.
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83 Street-level desires \\\/// Techniques The process and the problems
StreetLevelDesires_Booksurge_01.83 83 09-12-2008 12:52:04
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A historic virtual reconstruction of Koblenz in the 19th century
was produced for our Spatial Metro partners. This was done
using mainly automatic modelling techniques, and data sources
which included some very detailed maps of the period. The
texture sets were based on photographs of existing buildings
from that period.
There are also two incidental, but not insignificant, by-products
of all the work done. The first is that the model itself forms,
in its own right, an historic document of a city at a particular
period. The second is that the thousands of photographs taken
in the process of creating Virtual Norwich have created a huge
resource, for current use, and for use by future historians and
researchers.
A few issues relating to the creation of a virtual town or city
The creation of a complete virtual town or city raises a variety
of problems and issues.
The first is the time involved in creating the model on such a
scale – the area in Norwich contains approximately 8,000
buildings, and for each of these buildings there are the two
elements as mentioned above, namely the geometric shape
and the surface textures. The geometric shape can vary from as
few as five surfaces in a simple structure, to well over a million
surfaces in the (still incomplete) model of Norwich Cathedral.
Likewise the number of textures required can be large.
As a result, the complete model of the whole of Norwich will
not currently fit into any of our computers. This means that
the model has to be divided into smaller sections, which
might be a street or a detailed landmark building. To create
an animation or complex view across the city, the sections
that will be visible are called up as required. The software
Vi rtual model of
Kobl enz around 1880.
85 St
StreetLevelDesires_Booksurge_01.84 84 09-12-2008 12:52:08
used provides tools to help do this, but the process can
nevertheless be time-consuming.
The ultimate aim is to allow the user to ‘wander’ around virtual
Norwich at will, in ‘real time’, for example by using a mouse to
control movement. However, memory requirements mean that
this is not possible with the current models – they need adapting
for this purpose, and this has only been achieved successfully
for small sections of the city. In the meantime our output is
pre-processed, i.e. we have generated a range of animations
which the user can select to view with the interface we have
created,. Generating these animations with the detailed
models is time-consuming. Our animations need 30 frames per
second and thus 1, 800 frames for one minute’s viewing. Whilst
typically frames take between thirty seconds and a minute to
generate, some frames take over five minutes – and at that rate
it requires over 9,000 minutes’ time to generate one minute of
output – i.e. over 150 hours. Sometimes our computers are
very busy.
Hardware storage concerns are also an issue – the output
images and raw uncompressed animations taken by just one of
the routes, generated at high resolution (1, 200 by 900), take up
70 GB of hard disk space.
A more general issue to be considered is what to include in the
model. On a basic level, should traffic signals and road signs
and road markings be included? Rather less obvious are issues
such as whether to include ugly repairs of old buildings or to
cover them up with more sympathetic materials, thus ‘returning
the building to its original state’. Should graffiti be included or
‘airbrushed out’? And what about television aerials, satellite
dishes and advertising hoardings?
The software used allows sophisticated lighting control,
but should the weather always be beautiful and sunny?
And finally, cities change – the building the virtual model of
which was made yesterday, might today be repainted, or even
demolished. Keeping up with these changes is a significant
task.
Though the creation of a high quality set of models represents
a significant investment of time and money, it provides
opportunities that were not previously available, and it is surely
inevitable that all cities, town and urban areas will eventually
wish to possess a similar tool and resource.
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85 Street-level desires \\\/// Techniques The process and the problems
StreetLevelDesires_Booksurge_01.85 85 09-12-2008 12:53:23
Tracking
pedestrians
in historic
city centres
using GPS
This chapter describes the results of a
series of pedestrian observation studies
carried out in Norwich, Rouen and Koblenz.
The goal of these studies was to observe
pedestrian behaviour and to investigate
pedestrian movement and experience in
the city centres. The cities are engaged in
improving the physical conditions and the
experience of their city centres by
investing in landscaping and engineering
of public spaces, city beautification,
wayfinding and in communication and
information technology.
Stefan van der Spek
The purpose of the observation studies was to evaluate the
use of space in relation to investments, (rather than using the
outcome as a design tool to pinpoint) opportunities and threads
in the city; the outcome focuses on a comparison between
the actual situation and real use.
For the observation, a specific method using Global Positioning
System (GPS) devices capturing the movement of pedestrians
was developed and put into practice. The recording of
pedestrian behaviour was accompanied by a questionnaire
adding background information on the participants.
What is to be found here?
After this introduction, the setup and implementation of the
fieldwork will be explained in ‘ Way of Working’. Here, the
methods for processing the data and the criteria for analysis
will be clarified. After that, the context of the cities will be
illustrated by analysis drawings. Next, the results will be
described in the paragraph ‘ Findings and Conclusions’.
The chapter lastly concludes with a synthesis comparing the
findings of the different cities.
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86 87 St
StreetLevelDesires_Booksurge_01.86 86 09-12-2008 12:53:26
he
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read out real-time or later and projected onto maps in a
Geographical Information System (GIS). GIS has the ability to
join different layers of information or different sources, but
GIS also provides tools to process, model and visualize data.
Why tracking pedestrians
With traditional methods it is possible to gain insight into
pedestrian movement. However, this insight is limited to the
scope of the method. Counting people at certain locations
leads to insights into the density of the use of the public
space only at these locations. Such methods do not collect
information on journeys, patterns of use or route choices.
Models could possibly estimate where people might walk.
However, this would be based on a prediction, and not on an
actual situation. Travel diaries might give insights in actual
behaviour, but depend on the accuracy of people’s minds.
A case study in Delft showed that the ability of people to
reproduce a walked route in a map is inadequate. The actual
walking pattern based on GPS tracks deviated repeatedly
from the drawn map.
Using GPS technology it is possible to acquire accurate and
detailed insights into actual behaviour. The technology will
provide insights into the exact departure and return time, time
spent at specific locations, destinations, the walked route or
geographical route of the journey, the speed and the mode of
transport.
An important aspect of GPS tracking is to collect information
on the whole journey from departure to return. In the event of
activity-based research, people will probably have a GPS
device for a certain period of time at their homes. In the event
of studying pedestrian behaviour, this would make no sense,
as it is not clear when and how often people will visit the city
centre. Collecting data about pedestrian movement in cities
requires other ways of distributing and collecting devices and
gathering data. Other systems could involve tracking people
living or working in a specific building, street or area or
tracking people from a specific point at which they enter the
city centre.
For the Spatial Metro project, the main target group is visitors
of the city centre. The main points of interest are shopping
(retail) or leisure (culture, heritage, drinking, dining). The most
feasible way of collecting as much data as possible within a
short period of time is to distribute and collect the tracking
devices at an access point to the city. Access points are e.g.
train terminals, bus stations and parking facilities. Parking
facilities assure that people will return to their cars and thus
return the device. Free parking was offered to people who
decided to participate. This way of working meant that no
Way of working
The method of collecting data on pedestrian behaviour is based
on the Global Positioning System (GPS). GPS is primarily a
system for navigation and orientation. The GPS system makes
use of a network of satellites in orbit which send signals to
earth. A GPS device has the ability to receive these signals
and compute its geographical position. At least three to four
satellites are necessary in order to accurately determine a
position.
GPS devices are mainly known as navigation or orientation
instruments such as car navigation systems or outdoor
orientation equipment. The technique has been developed
in the military in the United States. Since the year 2000,
the technique has been more widely available to the public,
although its accuracy is still limited. Today, accuracy is around
three to five meters in the open field. Europe is building its
own global positioning system called Galileo.
GPS tracking
The method of collecting data on pedestrian movement makes
use of the ability that some GPS devices have to store a
sequence of positioning data at a determined time interval.
This sequence results in a place-time log. The log file can be
i ces.
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StreetLevelDesires_Booksurge_01.87 87 09-12-2008 12:53:54
GPS devices were lost. The drawback was that only visitors
arriving by car were recorded.
To collect generic useable data without different weekdays
affecting the data, data needs to be covered throughout the
week. The time frame depends on both the target group and the
opening hours of the activities in the city centre – the so called
destinations or anchor points. In general, the distribution of
the devices started around 10am and continued until around
5pm. People returning late were able to return the devices to
the car park information desk (24/7). This practical time
constraint excludes people who expect to arrive late.
Field work
From June 20th until June 26th 2007, a team from Delft
University of Technology (DUT) in cooperation with Norwich
City Council (NCC) carried out fieldwork in Norwich. After
that, the field work in Rouen was carried out from October 1st
until October 6th 2007 in cooperation with Rouen City Council
(Marie de Rouen). Finally, from October 8th until October 14th,
fieldwork was carried out in Koblenz in cooperation with
Koblenz City Council (Stadtverwaltung Koblenz). In each city,
fieldwork was carried out from two different parking facilities
at the same time. This made it possible to collect sufficient
and comparable data within one week. The data will be
generically useable and comparable as all data from the
different locations is collected under the same conditions.
In principle, the chosen facilities were on either side of the
city centre. In Norwich the first location was St. Andrews Car
Park (1,000 cars, opened June 2005), an important parking
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facility on the northern side of the centre core near The
Lanes. The second location was Chapelfield Shopping Mall
(1,000 cars, opened in 2005 as well), located on the southern
side of the centre core and developed at the location of an
old chocolate factory. In Rouen the first location was Vieux
Marché (400 cars), on the Westside of the city centre. The
second location was Haute Vieille Tour (430 cars) on the
Southwest side of the city centre. Finally, in Koblenz the location
on the Westside was Löhr-Centre, a car park on top of the
shopping mall (1, 400 cars). The second one on the Eastside
was Görresplatz, an underground car park (350 cars).
Procedure
The information and co-ordination point for the distribution and
collection of GPS devices was located near the pedestrian
entrance/exit of the parking garage. People leaving the parking
garage were handed out flyers explaining the background and
setup of the study and asked to contribute to the research.
If they matched the ‘shopping’ or ‘leisure’ target group, a GPS
was presented in return for their parking ticket. To understand
the behaviour better, a questionnaire had to be filled in on
return. Participation was extremely high. No personal
information on any of the participants was kept.
Processing data
Data was collected from two different sources: track logs
resulting in temporal-geographical quantitative information
and questionnaires resulting in social-geographical qualitative
information. For data management reasons and to keep all
data anonymous, a unique code was allocated to every entry.
Processing the data consisted of 5 steps:
1 validation;
2 cleaning, filtering and repairing;
3 individual analysis;
4 collective analysis based on the questionnaire, and;
5 findings and conclusions.
The results of processing are layered analysis drawings in GIS,
Photoshop and Illustrator. A selection of these drawing will be
used to illustrate the results.
Rouen, ol d ci ty centre.
Norwi ch.
Kobl enz.
88 89 St
StreetLevelDesires_Booksurge_01.88 88 09-12-2008 12:53:56
The following step in this type of analysis is the investigation
of destinations and the time spent on these activities. Starting
with a list of individual destinations, the result will conclude
with a growing list of collective destinations ranking in time or
frequency. This is very detailed research and as such has not
yet been proposed within this study.
An important aspect for the analysis of tracks starting from
Chapelfield and Löhr-Center is that people might start or end
their journeys in the shopping mall. Time spent out on the
streets can thereby be compared to time spent in a shopping
mall and differences in behaviour can also be compared
based on the type of starting point.
4 Analysis of collective data
The tracks themselves give an impression of use of the city
when projected onto a map. Each individual track represents
a person or group. Computations are required to create the
collective image covering a selection of respondents. This can
be established in GIS software where the tempo-graphical
data was analysed using density calculations. With density
calculations the number of lines or the number of points within
a range of a certain locations are computed and visualised
using a specific colour. The colour differs between lower and
higher values. This technique simplifies line or point drawings.
Using a legend it is possible to limit the visible data and
emphasize structures.
All data were collected with a frequency of 5 seconds.
This means that every dot on the map represents 5 seconds.
Point density represents the time spent at a location. Using
the outcome of the questionnaire, density drawings were
made for four themes: (1) origin, (2) purpose, (3) familiarity
and (4) duration.
Within the theme ‘Origin’ four subgroups can be distinguished:
local, regional, national and international visitors. The theme
‘ Purpose’ can be divided into shopping (retail), leisure
(i.e. drinking, dining, culture, heritage) and other purposes,
including living, education, business or other formal
appointments. Within ‘ Familiarity’ the subgroups are first
visitors, occasional visitors and regular visitors. Finally, the
‘duration’ of the trip is based on the period of time between the
distribution and the return of the GPS device. A representative
subdivision is based on a two-hour time period, leading to the
categories ‘less than two hours’, ‘ two to four hours’ and ‘more
than four hours’. Per theme two representative subgroups were
chosen for the visualisation of the results and conclusions.
5 Findings and conclusions
The background data provided in the questionnaire was
analyzed using statistical software, namely SPSS. Frequency
1 Validation
The assessment of tempo-graphical data was based on existing
track data, matches between track data and questionnaire,
the start point of the track, the end point of the track, and the
readability and consistency of the track. If all questions received
a positive response, the file was marked as valid. Otherwise,
the file was rejected or had to be cleaned. In further steps of
the analysis only valid tracks were taken into account.
2 Cleaning, filtering and repairing
The quality of the raw track log files varies depending on
several factors. Cleaning, filtering and evaluating the tracks
are necessary to determine validity. Within this study, tracks
were only filtered and assessed, with no information which
was lacking being added.
3 Analysis of individual data
After validation of the tracks the next step was the specific
analysis of the route from the access point to the activities.
For all distribution points a map with the alternative routes
was generated. All tracks were checked with regard to the
route used to walk into the city and the route used to return
to the car park. Further, the type of journey was determined.
A distinction was made between three types: (A) AREA, the
destination is within the direct surroundings of the car park;
(B) RETURN TRIP, same route to/from destination, probably
a single destination and (C) ROUND TRIP, circular journey,
different route, probably multiple destinations.
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89 Street-level desires \\\/// Presentation of the cases Tracking pedestrians in historic city centres using GPS
StreetLevelDesires_Booksurge_01.89 89 09-12-2008 12:54:19
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90 91 St
StreetLevelDesires_Booksurge_01.90 90 09-12-2008 12:54:20
tables show how many times an alternative was mentioned.
Cross tabulations provide insight into the relationships
between subjects or categories.
The analysis also includes the fabrication of conclusion
maps. These maps summarize and elaborate the outcomes
of the analysis drawings. The maps contain three elements:
1 Edge
Hard borders in the city which are hardly crossed.
2 No-go area
Neglected parts of the city within the range of the
access point.
3 Attractors
Main destinations, buildings and spaces/places.
The findings in this study are based on the explanation of
the statistical information, the assessment of the drawings
(density image of a theme), a comparison within the series of
the theme and a comparison between locations. All outcomes
should be considered as results of the participating population.
The study does not provide insight into the background and
behavior of all visitors, but only the selected population.
What to find next?
In the following paragraph the results will be amplified per
location. After that, the generic conclusions of the outcomes
will be presented. In ‘Synthesis’ a comparison will be made
between the cities and the locations. In the last paragraph
‘ Reflection’, the method will be discussed in respect to the
Spatial Metro project and the investments.
Results
Norwich, St. Andrews
The fieldwork in Norwich was carried out from Wednesday
June 20th until Tuesday June 26th 2007. The first distribution
location was located at St. Andrews car park on the northern
side of the historic city centre. This relatively new car park has
approximately one thousand parking spaces. Most of them
are used by commuters, but specific spaces are reserved for
shoppers. The car park is open 24 hours, 7 days a week. The full
daily rate is 5.00 pounds. The fieldwork facilities were located
near the southern exit on the route to the city centre. This car
park is an ideal starting point for destinations around St. Andrews
Plain and the Norwich Lanes shopping district. In total, 370
people responded resulting in 173 directly useable tracks.
The graphical result of the collective use of space is illustrated
00 m
01 | Norwi ch
St. Andrews.
Al l val i d tracks
of seven days.
Each dot represents
5 seconds.
02 | Norwi ch
Chapel fi el d.
Al l val i d tracks
of seven days.
Each dot represents
5 seconds.
<2
2-4
4>
Duration.
Regular
Familiarity.
Occasional
No/first
91 Street-level desires \\\/// Presentation of the cases Tracking pedestrians in historic city centres using GPS
StreetLevelDesires_Booksurge_01.91 91 09-12-2008 12:55:43
800 m 400 m
800 m 400 m
03 |
Vi eu
Al l v
of s
Each
5 se
04 |
Hau
Tour
trac
seve
Each
5 se
92 93 St
StreetLevelDesires_Booksurge_01.92 92 09-12-2008 12:55:44
in image 01. The origin of the respondents at this location was
generally local (84%), although regional visitors were also
represented (11%). As expected, the main purpose was
shopping (80%), followed by leisure (12%). Most respondents
were regular visitors (80%), followed by occasional visitors
(18%). People generally stayed in the city centre 2-4 hours
(48%), with 40% staying for a shorter period. The main route
people took to walk to the centre was Exchange Street, directly
in front of the exit and leading to the market and the main
shopping street. Alternative routes were along St. Andrews
Street and Charing Cross. The return route was generally the
same.

Norwich, Chapelfield
The second distribution location in Norwich was located at
Chapelfield mall, a car park and shopping mall on the southern
side of the historic city centre. This is also a relatively new car
park with approximately one thousand parking spaces. The
main focus of the car park is shopping and leisure. The full
daily rate is 20.00 pounds, but special flat rates are also
available. Access to Chapelfield Car Park is limited from 8am
to 10pm. This car park is an ideal starting point for destinations
on the southern side of the city centre. The distribution facilities
were located near the main exit to the car park in the central
hall. In total, 270 people responded resulting in around 80
directly useable tracks. The graphical result of the collective
use of space is illustrated in image 02. The origin of the
respondents at this location was generally local (80%), although
regional visitors were also represented (17%). There were
scarcely any national or international visitors at the location.
As expected, the main purpose was shopping (90%), followed
by leisure (8%). Most respondents were regular visitors (72. 5%),
followed by occasional visitors (27. 5%). People generally stayed
in the city centre for 2-4 hours (45%), with 40% staying for
somewhat shorter periods. The main routes taken leaving the
car park and returning to it were the same, namely Malthouse
Road in the direction of Gentleman’s Walk. The main
destinations were the shopping streets leading to Norwich Lanes
and Tombland. In comparison to St. Andrews, the response
was far lower, and there were more regional visitors, more
shopping as the main purpose, more occasional visitors and
people generally stayed for a slightly shorter period.

Rouen, Vieux Marché
The fieldwork in Rouen was carried out from Monday October
1st until Saturday October 6th 2007. The first distribution
location was located at Vieux Marché car park on the western
side of the historic city centre. The fieldwork facilities were
located near the pedestrian exit of the garage. The car park is
800 m
03 | Rouen
Vi eux Marché.
Al l val i d tracks
of seven days.
Each dot represents
5 seconds.
04 | Rouen
Haut Vi ei l l e
Tour. Al l val i d
tracks of
seven days.
Each dot represents
5 seconds.
<2
2-4
4>
Duration.
<2
2-4
4>
Duration.
Regular
Familiarity.
Occasional
93 Street-level desires \\\/// Presentation of the cases Tracking pedestrians in historic city centres using GPS
StreetLevelDesires_Booksurge_01.93 93 09-12-2008 12:59:48
800 m 400 m
800 m
400 m
05 |
Löhr
Al l v
of s
Each
5 se
06 |
Görr
Al l v
of s
Each
5 se
94 95 St
StreetLevelDesires_Booksurge_01.94 94 09-12-2008 12:59:50
located in the main pedestrian area, which makes it an ideal
starting point for the main cultural and commercial destinations.
In total, 240 people responded resulting in 150 directly
useable tracks. The graphical result of the collective use of
space is illustrated in image 03. The origin of the respondents
at this location was generally regional (46%), although local
visitors were highly represented (37%). As expected, the main
purpose was shopping (69%), followed by leisure (18%). Most
respondents were regular visitors (64%), followed by occasional
visitors (25%). People generally stayed in the city centre less
than 2 hours (57%), with 35% staying for longer periods.
The main route people took when walking to the centre was
Rue du Gros-Horloge, directly leading to the Gros-Horloge
ending at the Cathedral. Alternative routes were two parallel
streets, namely Rue Saint-Lô and Rue Rollon. The route back
was generally the same. The main destination was the
shopping area between Vieux Marché and the Cathedral.

Rouen, Haut Vieille Tour
The second distribution location was located at Haut Vieille
Tour car park on the south-eastern side of the historic city
centre, directly south of the Cathedral. The fieldwork facilities
were located near the main pedestrian exit of the garage. The
car park is not located in the pedestrian area, but is relatively
close to the main cultural and commercial destinations. In total,
180 people responded resulting in over 130 directly useable
tracks. The graphical result of the collective use of space is
illustrated in image 04. The origin of the respondents at this
location was both regional (42%) and local (39%). The car
park is also used by international visitors (11%). As expected,
the main purpose was shopping (66%), followed by leisure (21%).
Most respondents were regular visitors (58%), followed by both
occasional visitors (22%) and people on a first-time visit (20%).
People generally stayed in the city centre for less than 2 hours
(50%), with 38% staying for longer periods of 2-4 hours.
The main route people took to walk to the centre was Rue de
L’ Epicerie, directly leading to the Cathedral. Most other
alternatives were also used. Remarkably, the route back varied
significantly to the route taken in. The main destinations were
the Cathedral and from there Vieux Marché via the Rue du
Gros-Horloge. In comparison to Vieux Marché, the response
was lower, but the origin of people was more or less identical;
the same applies to the respondents’ purposes. In Haute
Vieille Tour, more respondents were new visitors and people
tended to stay for longer periods.

Koblenz, Löhr-Center
The fieldwork in Koblenz was carried out from Monday
October 8th until Saturday October th 2007. The first 800 m
05 | Kobl enz
Löhr-Center.
Al l val i d tracks
of seven days.
Each dot represents
5 seconds.
06 | Kobl enz
Görrespl atz.
Al l val i d tracks
of seven days.
Each dot represents
5 seconds.
<2
2-4
4>
Duration.
Regular
Familiarity.
Occasional
No/first
Regular
Familiarity.
Occasional
No/first
95 Street-level desires \\\/// Presentation of the cases Tracking pedestrians in historic city centres using GPS
StreetLevelDesires_Booksurge_01.95 95 09-12-2008 13:03:08
c i I o h t a C n a m o R
I a r d e h t a C
m u r o F
d n a I b m o T
I I a H n o g a r D
e I t s a C
I I a M
d I e i f I e p a h C
I I a M
e I t s a C
t e e r t S g n i K
I I i H m I E
s p o h S
p o h s k o o B
y r a G e d u a M
I a r d e h t a C h c i w r o N
r e w o t w o C
r e t e P t S
t f o r c n a M
t e k r a M
y t i C
I I a h
c i I o h t a C n a m o R
I a r d e h t a C
m u r o F
d n a I b m o T
I I a H n o g a r D
e I t s a C
I I a M
d I e i f I e p a h C
I I a M
e I t s a C
t e e r t S g n i K
I I i H m I E
s p o h S
p o h s k o o B
y r a G e d u a M
I a r d e h t a C h c i w r o N
r e w o t w o C
r e t e P t S
t f o r c n a M
t e k r a M
y t i C
I I a h
800 m 400 m
800 m 400 m
07 |
St. A
Den
of p
purp
08 |
Chap
Den
of p
purp
Negl
Edge

Low

High
Negl
Edge

Low

High
96 97 St
StreetLevelDesires_Booksurge_01.96 96 09-12-2008 13:03:10
distribution location was located at the Löhr-Center – a car
park on the roof of the main shopping mall on the western
side of the city centre. A new railway station for the city centre
is planned at the rear of this mall, with its main entrance
situated at the Löhr-Rondell. The fieldwork facilities were
located near the main pedestrian exit of the garage. The mall
is located on the edge of the pedestrian area and is relatively
close to the historic city centre, but the main tourist destinations
such as the riverfronts are beyond reach. The mall has three
exits: one on the Southside to Löhr-Rondell, one in the middle
on the western side and one on the northern side of the building
which connects to a pedestrian tunnel. In total, 180 people
responded resulting around 100 directly useable tracks. The
graphical result of the collective use of space is illustrated in
image 05. The origin of the respondents at this location was
mainly regional (60%). National and international visitors also
use this car park (20%). As expected, the main purpose was
shopping (75%), followed by leisure (22%). Most respondents
were occasional visitors (50%) but the location is also used by
new visitors (20%). People generally stayed between 2-4 hours
(58%) or less than 2 hours (26%). A large group only uses the
car park to access the city (40%), but the car park is also used
for the mall itself – 33% of all visitors stay in the mall for over
one hour. The exit people mainly took when walking to the
centre was the Western exit directly leading to the Löhrstrasse.
However, the route back varied significantly to the outbound
route. The main destinations were within a range of 400 metres,
and were mainly on the Löhrstrasse – the shopping street.
Koblenz, Görresplatz
The second distribution location was located at the Görresplatz
car park on the eastern side of the city centre between the
shopping district and the waterfront. The fieldwork facilities
were located near the main pedestrian exit of the garage.
The car park is located in the pedestrian area and is relatively
close to the main cultural and commercial destinations. In
total, 120 people responded resulting in around 100 directly
useable tracks. The graphical result of the collective use of
space is illustrated in image 06. The origin of the respondents
at this location was mainly regional (54%). A fair number of
national and international visitors also use this car park (38%).
The main purpose was shopping (48%), directly followed by
leisure (43%). Most respondents were new visitors (40%),
followed by both occasional visitors (32%). People generally
stayed in the city centre between 2-4 hours (51%), with 36%
staying for shorter periods of less than 2 hours. The main
route taken on leaving the location led to the shopping streets
via the Firmunstrasse. However, remarkably enough, the route
back varied significantly to the route in. People tended to
<2
2-4
4>
Duration.
r e w o t w o
r e w o t w o C
0 m
07 | Norwi ch
St. Andrews.
Densi ty anal ysi s
of pri mary
purpose shoppi ng.
08 | Norwi ch
Chapel fi el d.
Densi ty anal ysi s
of pri mary
purpose shoppi ng.
<2
2-4
4>
Duration.
Regular
Familiarity.
Occasional
No/first
Regular
Familiarity.
Occasional
No/first
Neglected area.
Edge.

Low use.

High use.
Neglected area.
Edge.

Low use.

High use.
97 Street-level desires \\\/// Presentation of the cases Tracking pedestrians in historic city centres using GPS
StreetLevelDesires_Booksurge_01.97 97 09-12-2008 13:03:12
c i I o h t a C n a m o R
I a r d e h t a C
m u r o F
d n a I b m o T
I I a H n o g a r D
e I t s a C
I I a M
d I e i f I e p a h C
I I a M
e I t s a C
t e e r t S g n i K
I I i H m I E
s p o h S
p o h s k o o B
y r a G e d u a M
I a r d e h t a C h c i w r o N
r e w o t w o C
r e t e P t S
t f o r c n a M
t e k r a M
y t i C
I I a h
c i I o h t a C n a m o R
I a r d e h t a C
m u r o F
d n a I b m o T
I I a H n o g a r D
e I t s a C
I I a M
d I e i f I e p a h C
I I a M
e I t s a C
t e e r t S g n i K
I I i H m I E
s p o h S
p o h s k o o B
y r a G e d u a M
I a r d e h t a C h c i w r o N
r e w o t w o C
r e t e P t S
t f o r c n a M
t e k r a M
y t i C
I I a h
800 m 400 m
800 m 400 m
09 |
St. A
Den
of p
purp
10 |
Chap
Den
of p
purp
Negl
Edge

Low

High
Negl
Edge

Low

High
98 99 St
StreetLevelDesires_Booksurge_01.98 98 09-12-2008 13:03:13
browse their way back to the car park leaving a sprawled
pattern of use. In comparison to the Löhr-Center the response
was lower but more profitable. The origin of people in both
locations was mainly regional, although Görresplatz had a
greater number of national and international visitors. This
factor affects the purpose statistics; in comparison to
Löhr-Center, virtually twice the number of visitors to Görresplatz
had leisure as their purpose, a number almost equal to that
for shopping. In Görresplatz, far more respondents were new
visitors, but people tended to stay for shorter periods.

Conclusions
Norwich, St. Andrews > Shopping
The main visitors participating in the study carried out at
St. Andrews were identified as shoppers (79%) visiting the city
centre regularly or occasionally. Most of them stayed for 2-4
hours (50%) or less (40%). The main type of shopping indicated
by the respondents was fashion and luxury (50%) followed by
non-daily shopping (28%). Remarkably, daily-needs shopping
was also significant at this location (10%). The area visited
mainly covered the main shopping streets from St. Andrews
to Chapelfield, a distance of 800 metres, bordered by the
City Hall and Forum on one side and the Castle and Castle
mall on the other. Surprisingly, the destinations also included
some satellite locations within a range of 400 metres.
The Chapelfield Shopping Mall is clearly also a destination.
Neglected or scarcely visited areas were King Street, Tombland
and the area behind the Norwich Cathedral including the
Great Hospital and the Cow Tower.

Norwich, Chapelfield > Shopping
For Chapelfield too, the main type of shopping indicated by
the respondents was fashion and luxury (63%) followed by
non-daily (21%). Shopping for daily needs was therefore only
marginally represented at this location (4%). The visited area
mainly included the main shopping streets from Chapelfield
till The Lanes within a range of 600 metres, bordered by the
City Hall and the Forum on one side and the Castle and
Castle mall on the other. The destinations also clearly include
Tombland at a distance of 800 meters and surprisingly, the
more incidental destinations of Great Hospital and Riverside.
Neglected or scarcely visited areas were King Street and
parts of Norwich Lanes; Lobster Lane and Bedford Street
function as the borders of the visited area.

r e w o t w o
r e w o t w o C
m 09 | Norwi ch
St. Andrews.
Densi ty anal ysi s
of pri mary
purpose l ei sure.
10 | Norwi ch
Chapel fi el d.
Densi ty anal ysi s
of pri mary
purpose l ei sure.
Neglected area.
Edge.

Low use.

High use.
Neglected area.
Edge.

Low use.

High use.
99 Street-level desires \\\/// Presentation of the cases Tracking pedestrians in historic city centres using GPS
StreetLevelDesires_Booksurge_01.99 99 09-12-2008 13:03:15
c i I o h t a C n a m o R
I a r d e h t a C
m u r o F
d n a I b m o T
I I a H n o g a r D
e I t s a C
I I a M
d I e i f I e p a h C
I I a M
e I t s a C
t e e r t S g n i K
I I i H m I E
s p o h S
p o h s k o o B
y r a G e d u a M
I a r d e h t a C h c i w r o N
r e w o t w o C
r e t e P t S
t f o r c n a M
t e k r a M
y t i C
I I a h
c i I o h t a C n a m o R
I a r d e h t a C
m u r o F
d n a I b m o T
I I a H n o g a r D
e I t s a C
I I a M
d I e i f I e p a h C
I I a M
e I t s a C
t e e r t S g n i K
I I i H m I E
s p o h S
p o h s k o o B
y r a G e d u a M
I a r d e h t a C h c i w r o N
r e w o t w o C
r e t e P t S
t f o r c n a M
t e k r a M
y t i C
I I a h
800 m 400 m
800 m 400 m
11 |
St. A
Den
of r
12 |
Chap
Den
of r
Negl
Edge

Low

High
Negl
Edge

Low

High
100 101 St
StreetLevelDesires_Booksurge_01.100 100 09-12-2008 13:03:16
Norwich, St. Andrews > Leisure
The main destinations of the visitors who indicated that their
primary purpose was leisure (12%) were within a 400-metre
radius, with some destinations located to the south within a
range of 800 metres. Main destinations for this group generally
consisting of national and international visitors included the
Market, the Forum, Castle and Castle Mall, the Norwich
Cathedral via Tombland and Elm Hill. The visited area was
mainly limited to the central business core: Gentleman’s Walk
and Castle Street. Neglected or scarcely visited areas were
King Street, the northern side of the river, east of the City Hall
and west of the Castle.

Norwich, Chapelfield > Leisure
The main destinations of visitors who indicated that their
primary purpose was leisure (8%) were within a 400-metre
radius, with some destinations in the south within a range of
600 metres. The main destinations for this group generally
consisting of local visitors included the Market, the Forum
and Castle. The visited area was mainly limited to the central
business core: Gentleman’s Walk and Castle Street. Neglected
or scarcely visited areas were King Street, the northern side
of The Lanes, Tombland, Norwich Cathedral, east of the City
Hall and west of the Castle.

Norwich, St. Andrews > Region
The origin of the visitors was determined by their postal code.
The regional visitors (11%) showed a very distinctive pattern
of use. In the image, Gentleman’s Walk can be recognized as
the main pedestrian artery. Castle Street offers a parallel
alternative, but was only partly used. The main destinations
are clearly the main shopping streets and the two malls of
Castle Mall and Chapelfield Mall. From the exit of St. Andrews
to the central shopping area, the main route for regional
visitors was clearly Exchange Street. Neglected or scarcely
visited areas were once again King Street, the northern side
of the river, east of the City Hall and west of the Castle, but
also Tombland, Norwich Cathedral and Elm Hill.

Norwich, Chapelfield > Region
Compared to the regional visitors starting from St. Andrews
(11%), the pattern of use of the regional visitors starting from
Chapelfield (17%) is equal except for two points, namely
Norwich Lanes and the routes to the Great Hospital and
Riverside. In Norwich Lanes, Lobster Lane/Bedford Street form
a border. London Street more or less functions as a divider
and funnel, leading people from Chapelfield to Tombland.
There, people turn back or walk in different directions, e.g.
heading to the Castle via King Street. Remarkably, historic
King Street is otherwise neglected.
r e w o t w o
r e w o t w o C
m
11 | Norwi ch
St. Andrews.
Densi ty anal ysi s
of regi onal ori gi n.
12 | Norwi ch
Chapel fi el d.
Densi ty anal ysi s
of regi onal ori gi n.
Neglected area.
Edge.

Low use.

High use.
Neglected area.
Edge.

Low use.

High use.
101 Street-level desires \\\/// Presentation of the cases Tracking pedestrians in historic city centres using GPS
StreetLevelDesires_Booksurge_01.101 101 09-12-2008 13:03:18
I a r d e h t a C d n a r G
u o I c a M t n i a S
c r a M . t S
e r a u q s
&
I I a m
e I I i V e d I e t o H
I a r d e h t a C
e m a D e r t o N
s o r G e L
e g o I r o H
e d e s i I g E
c r A ' d n a e J
e d s i a I a p e L
e c i t s u J
s e d e e s u M
s t r A - x u a e B
n e u o R e r r e T
r e t n e C
I a r d e h t a C d n a r G
u o I c a M t n i a S
c r a M . t S
e r a u q s
&
I I a m
e I I i V e d I e t o H
I a r d e h t a C
e m a D e r t o N
s o r G e L
e g o I r o H
e d e s i I g E
c r A ' d n a e J
e d s i a I a p e L
e c i t s u J
s e d e e s u M
s t r A - x u a e B
n e u o R e r r e T
r e t n e C
800 m 400 m
800 m 400 m
13 |
Vi eu
Dens
of re
vi si t
14 |
Vi ei
Den
of r
vi si t
Negl
Edge

Low

High
Negl
Edge

Low

High
102 103 St
StreetLevelDesires_Booksurge_01.102 102 09-12-2008 13:03:19
Rouen, Vieux Marché > Regular
The main group of respondents starting from Vieux Marché
were regional visitors (50%) whose primary purpose was
shopping. The main purpose of the shopping was fashion and
luxury (42%), followed by non-daily shopping (21%), other (22%)
and daily shopping(15%). The main routes through the centre
for this group were Rue du Gros-Horloge, Rue Rollon and
Rue Saint-Lô. Rue de Jeanne d’Arc functions both as a divider
and border and Rue du Bec mainly as a border. The maximum
reach of the visitors starting from Vieux Marché was
approximately 400 meters. Only some reached the Hotel de
Ville at approximately 800 meters. Neglected spaces were
Place Vendrel and Hotel de Ville. Remarkably, the waterfront
was completely ignored by the participants.

Rouen, Haute Vieille Tour > Regular
The main group of respondents starting from Haute Vieille
Tour were regional visitors (42%), followed by local visitors
(39%). 90% of both groups consisted of shoppers. The reasons
for shopping were almost identical to Vieux Marché, except
for daily shopping which was only 10% at this location.
From the car park, the main route to the city centre was along
the Rue de L’ Epicerie to the Cathedral and along the Rue du
Gros-Horloge. From here, people tended to stroll around.
On their way back, people tended to take the shortest route
leading to a sprawled image. The main routes through the
centre for this group were Rue du General Leclerc, Rue du
Gros-Horloge and Rue de Jeanne d’Arc. The maximum reach
of the visitors starting from Haute Vieille Tour was approximately
600 meters. Only some reached the Eglise de Jeanne d’Arc at
approximately 600 meters. Neglected spaces were again
Place Verdrel and Hotel de Ville. Remarkably, the waterfront
was completely ignored by the participants.

Rouen, Vieux Marché > International
The national and international respondents (8%) starting their
trip from Vieux Marché generally visit the city for the purpose
of leisure (100%). The used public space is clearly limited to
the Rue du Gros-Horloge and ends at the Cathedral. The area
around the Vieux Marché car park, including the Eglise Jeanne
d’Arc, also receives some visiting time. A limited number of
people make a detour, i.e. to the Hotel de Ville and around the
Palais de Justice, but this does not generally extend beyond
600 metres.

Rouen, Haute Vieille Tour > International
The national and international respondents (11%) accessing
the city from Haut Vieille Tour principally visit the city for
leisure purposes (100%). In comparison to Vieux Marché, the
800 m
13 | Rouen
Vi eux Marché.
Densi ty anal ysi s
of regul ar
vi si tors.
14 | Rouen Haute
Vi ei l l e Tour.
Densi ty anal ysi s
of regul ar
vi si tors.
Neglected area.
Edge.

Low use.

High use.
Neglected area.
Edge.

Low use.

High use.
103 Street-level desires \\\/// Presentation of the cases Tracking pedestrians in historic city centres using GPS
StreetLevelDesires_Booksurge_01.103 103 09-12-2008 13:03:21
I a r d e h t a C d n a r G
u o I c a M t n i a S
c r a M . t S
e r a u q s
&
I I a m
e I I i V e d I e t o H
I a r d e h t a C
e m a D e r t o N
s o r G e L
e g o I r o H
e d e s i I g E
c r A ' d n a e J
e d s i a I a p e L
e c i t s u J
s e d e e s u M
s t r A - x u a e B
n e u o R e r r e T
r e t n e C
I a r d e h t a C d n a r G
u o I c a M t n i a S
c r a M . t S
e r a u q s
&
I I a m
e I I i V e d I e t o H
I a r d e h t a C
e m a D e r t o N
s o r G e L
e g o I r o H
e d e s i I g E
c r A ' d n a e J
e d s i a I a p e L
e c i t s u J
s e d e e s u M
s t r A - x u a e B
n e u o R e r r e T
r e t n e C
800 m 400 m
800 m 400 m
15 |
Vi eu
Den
of i n
vi si t
16 |
Vi ei
Den
of i n
vi si t
Negl
Edge

Low

High
Negl
Edge

Low

High
104 105 St
StreetLevelDesires_Booksurge_01.104 104 09-12-2008 13:03:22
used public space not only includes the Rue du Gros-Horloge
starting at the Cathedral and ending at Vieux Marché (800
metres away), but people tend to forage more around, especially
to the north. Remarkable is the use of Rue Jeanne d’Arc in the
direction of the railway Station. The area around the Vieux
Marché, including the Eglise Jeanne d’Arc receives a certain
amount of visiting time as well as the Saint Maclou and Place
St. Marc toward the east of the Cathedral. The route into the
pedestrian zone is mainly through the Rue de L’ Epicerie. Some
alternatives in the east have also been used. The waterfront
was scarcely accessed, also not by national and international
visitors.

Koblenz, Löhr-Center > Region
The origin of the visitors was determined on the basis of the
questionnaire. The regional visitors (60%) showed a very
distinctive pattern of use. In the image, the main shopping
street Löhrstrasse running North-South can be recognized as
the major pedestrian artery. From there, people tended to
spread into other streets, such as Altlöhrtor and Pfuhlgasse
in the direction of Zentralplatz or via Am Plan in the direction
of Görresplatz. Generally, main turning points were Am Plan
and Zentralplatz. Zentralplatz was only partly visited. All exits
of the shopping mall were used, but the primary exit was the
middle exit along the Hohenfelderstrasse. The visited area
matched the shopping district, except for the Schlossstrasse,
which runs from the southern exit of the shopping mall in a
line directly leading to the palace. The regional respondents
failed to visit the cultural buildings and heritage sides, such
as the palace, the waterfront, Deutsches Eck or the historic
city centre. The regional visitors indicated that their primary
purpose was shopping (84%) or leisure (12. 5%). The results
overlapped with the visualisation of the shopping. The main
range was 400 metres, with a single arm up to 800 metres.

Koblenz, Görresplatz > Region
The regional visitors starting from Görresplatz (54%) also
showed a very distinctive pattern of use. Most of these visitors
were shoppers (64%). The pattern was partly identical to the
Löhr-Center, but use of the section between Görresplatz and
Am Plan was more intense. The visitors tended to proceed
westward to the main shopping streets such as Firmungstrasse,
Entenpfuhl and Löhrstrasse. From there, different routes were
taken back to the car park. Alternatives were Pfuhlgasse,
Altlöhrtor and Schlosstrasse. The Schlossstrasse was scarcely
used and when used, people only walked along short stretches,
looking for short cuts back to the original location. The Löhr-
Center and waterfront were also destinations. The Zentralplatz
is a centrally situated square and is part of the route. The
800 m
15 | Rouen
Vi eux Marché.
Densi ty anal ysi s
of i nternati onal
vi si tors.
16 | Rouen Haute
Vi ei l l e Tour.
Densi ty anal ysi s
of i nternati onal
vi si tors.
Neglected area.
Edge.

Low use.

High use.
Neglected area.
Edge.

Low use.

High use.
105 Street-level desires \\\/// Presentation of the cases Tracking pedestrians in historic city centres using GPS
StreetLevelDesires_Booksurge_01.105 105 09-12-2008 13:03:24
s u a h t a R
s e h c i I t s r u f r u K
s s o I h c S
n i a t n u o F
e h c s t u e D e i D
e k c E
a k i I i s a B r o t s a K . t S
n e u a r f b e i L
e h c r i K
e h c r i k s n i r o I F
R H O L
E R T N E C
n a l P m A
z t a l p e r r o G
s u a h t a R
s e h c i I t s r u f r u K
s s o I h c S
n i a t n u o F
e h c s t u e D e i D
e k c E
a k i I i s a B r o t s a K . t S
n e u a r f b e i L
e h c r i K
e h c r i k s n i r o I F
R H O L
E R T N E C
n a l P m A
z t a l p e r r o G
800 m 400 m
800 m
400 m
17 |
Löhr
Den
of r
vi si t
18 |
Görr
Den
of r
vi si t
Negl
Edge

Low

High
Negl
Edge

Low

High
106 107 St
StreetLevelDesires_Booksurge_01.106 106 09-12-2008 13:03:25
square is potentially a significant public space and attractor
in the middle of the city centre. People seem to walk further
distances from Görresplatz, but compared to Löhr-Center, the
spatial borders or so-called edges are the same. Especially
the area north of the Firmungstrasse and thus directly north
of Görresplatz is a barrier which is scarcely crossed.

Koblenz, Löhr-Center > Local
Local visitors formed a smaller group (20%) in respect to
regional visitors (60%). National and international visitors
represented around 20% of the population. The pattern showed
more or less the same core as for regional visitors, but limited
to the Löhrstrasse and Am Plan. The local visitors seemed to
stay in and around the mall more and to spend less time on the
street. In both cases, the majority were shoppers (90% local
and 84% regional respectively). The Zentralplatz was not part
of the walking system of the local shoppers. Görresplatz and
the Altstadt were also neglected. Remarkably, the respondents
concerned also failed to visit the Schlossstrasse.

Koblenz, Görresplatz > National
As opposed to the Löhr-Center, a greater number of national
and international participated in Görresplatz (38%). The national
visitors were highly represented (31%). Their primary purpose
was leisure (70%). The respondents visited the main shopping
streets (Firmungstrasse, Entenpfuhl and Löhrstrasse), but also
the historic city centre (Altstadt) and the waterfront including
the Deutsches Eck. Further, this group foraged along both
riverfronts.
Synthesis
This paragraph will give an overview of the results and
conclusions of the different cities and locations. The result of
the themes will be compared with a view to understanding the
differences and similarities in visitors’ behaviour in different
cities. The comparison will be based on the four main themes:
purpose, origin, familiarity and duration. Two graphical themes
have been added, namely distance and spatial pattern.
Origin
Origin is divided into four separate categories: local, regional,
national and global. In all cases, national and global were the
smallest groups. Especially in Koblenz, national and global
visitors were represented (Görresplatz 38% and Löhr-Center
21%). In Koblenz, the majority of visitors were regional (59 and
54% respectively). Rouen is more orientated toward regional
800 m
17 | Kobl enz
Löhr-Center.
Densi ty anal ysi s
of regi onal
vi si tors.
18 | Kobl enz
Görrespl atz.
Densi ty anal ysi s
of regi onal
vi si tors.
Neglected area.
Edge.

Low use.

High use.
Neglected area.
Edge.

Low use.

High use.
107 Street-level desires \\\/// Presentation of the cases Tracking pedestrians in historic city centres using GPS
StreetLevelDesires_Booksurge_01.107 107 09-12-2008 13:03:27
s u a h t a R
s e h c i I t s r u f r u K
s s o I h c S
n i a t n u o F
e h c s t u e D e i D
e k c E
a k i I i s a B r o t s a K . t S
n e u a r f b e i L
e h c r i K
e h c r i k s n i r o I F
R H O L
E R T N E C
n a l P m A
z t a l p e r r o G
s u a h t a R
s e h c i I t s r u f r u K
s s o I h c S
n i a t n u o F
e h c s t u e D e i D
e k c E
a k i I i s a B r o t s a K . t S
n e u a r f b e i L
e h c r i K
e h c r i k s n i r o I F
R H O L
E R T N E C
n a l P m A
z t a l p e r r o G
800 m 400 m
800 m
400 m
19 |
Löhr
Den
of l o
20 |
Görr
Den
of l o
Negl
Edge

Low

High
Negl
Edge

Low

High
108 109 St
StreetLevelDesires_Booksurge_01.108 108 09-12-2008 13:03:28
(42-46%) and local visitors (37-39%). Norwich therefore
seems to be operating on the lowest scale with mainly local
visitors and a tendency toward attracting regional visitors
(81-84% and 11-17% respectively).
Purpose
The primary purposes of the visitors were shopping and leisure.
Not surprisingly, the shopping purpose was much higher at
the two mall locations (Norwich 89% and Koblenz 75%). The
main purpose in Norwich was shopping (79-89%), followed
by Koblenz (48-75%). Rouen was somewhere in the middle
(66-69%). The leisure purpose was mainly represented in
Koblenz Görresplatz (43%). In the other cities, leisure was
only indicated for 8-22%. Within shopping, a distinction is
made between daily, fashion and luxury and non-daily shopping.
Koblenz represents the highest ranks for daily purposes
(15-18%), followed by Rouen (10-15%) and Norwich (5-10%).
In Norwich on the other hand, Fashion & Luxury were more
frequently indicated as shopping purposes (50-63%)
compared to the other cities (26-43%).
Familiarity
The assessment of familiarity with the city was based on the
frequency of visits: first-time visitor, occasional visitor or regular
visitor. The respondents in Norwich clearly marked themselves
as regular visitors (73-79%). The group hardly included any
new visitors (0-3%). Rouen was visited by a mix of regular
(58-64%) and occasional (22-25%) visitors. In Koblenz, the
visitors were a mix of occasional (32-50%) and new visitors
(18-40%). These figures correspond with the origin of the
participants, assuming that locals visit the city centre more
often and national and international visitors only incidentally.
Duration
For the duration, the time between distribution and collection
of the GPS devices was calculated. Three workable divisions
were made: less than two hours (<2hrs), between two and four
hours (2-4hrs) and more than four hours (>4hrs). The first
conclusion is that the presence of a mall does not influence
the total time spent. Both malls function as attractors and
access points to the city. In this sense, a short time is spent
in the mall and a longer period in the city. However, people
also stay in the malls for longer periods and leave the malls
for more limited periods. This influences the registered image
of use outside the mall. A clear distinction can be made
between the time spent in these three cities. Participants
stayed in Rouen for the shortest period of time: most of them
under <2 hrs (50-57%) and some 2-4 hrs (35-38%). In Norwich,
the respondents mainly stayed 2-4 hrs (45-48%), and some
800 m
19 | Kobl enz
Löhr-Center.
Densi ty anal ysi s
of l ocal vi si tors.
20 | Kobl enz
Görrespl atz.
Densi ty anal ysi s
of l ocal vi si tors.
Neglected area.
Edge.

Low use.

High use.
Neglected area.
Edge.

Low use.

High use.
109 Street-level desires \\\/// Presentation of the cases Tracking pedestrians in historic city centres using GPS
StreetLevelDesires_Booksurge_01.109 109 09-12-2008 13:03:30
shorter (40%). Koblenz was the city where people generally
stayed the longest: 2-4 hours (51-58%) and some shorter
(26-36%).
Walking distance and form of covered area
For the spatial pattern, three types can be distinguished: line
(or axis), area and main area with satellite destinations. Most
locations fall within the area type. Exceptions are Koblenz
Löhr-Center with a strong axis as spatial character for all
movement, and Norwich St. Andrews, undoubtedly an area with
satellite destinations. To measure the maximum distance,
circles of 400 and 800 metres were projected into the result
drawings (5 and 10 minutes walking time respectively, depending
on the spatial structure and local conditions). Evidently, Koblenz
Löhr-Center has the smallest reach of approximately 400 metres.
The other exception, also a mall location, was Norwich
Chapelfield. Here the maximum walking radius was
approximately 600 metres. All other examples had a maximum
walking radius of approximately 800 metres.
Reflection
The tracking and questionnaire data give good insights into
the behaviour and background of a large group of various
types of visitors to the city centre. The technology makes it
possible to collect and visualize data of movement. The
background data provides the opportunity to select data and
focus on specific themes and aspects. Using this method,
it becomes clear that people behave in different ways in
these historic European city centres. Different programme
(functions) are available, as well as different ways to access
the city and different structures to use the city as a pedestrian.
Up to the present, the method has only been used to monitor
and visualise the dynamics in the participating historic cities.
The method has not yet been used as a tool to evaluate or
address urban design issues. However, this application of the
tool can be foreseen.
The application of the results
In Norwich, various design issues can be mentioned. St. Andrews
seems to be well-integrated its surroundings and contributing
to the city. Especially Exchange Street has become a key
access street into The Lanes. Chapelfield on the other hand
seems to rely on connections to the north alone. The route
between Chapelfield Mall and Gentleman’s Walk is not
consistent. The Chapelfield Gardens and the area around the
110 111 St
StreetLevelDesires_Booksurge_01.110 110 09-12-2008 13:03:31
lly
line
Most
nz
l
a with
e,
sult
nding
blenz
etres.
mum
on
nto
s
s it
and
,
me
cess
trian.
nitor
ties.
or
f the
drews
uting
y
and
te
d the
bus station are scarcely used and scarcely directly accessible.
More integration could be useful to activate these opportunities.
Remarkably, King Street and Prince of Wales Street were both
scarcely used by the respondents. It might be that the
participating population is not attached to these areas,
and that tracing visitors arriving at the railway station would
show a different response. Still, in combination with Tombland
as a turning point, the position in the network of the historically
rich King Street could be improved. New access or arrival
points on the eastern and western side would create new
access streets. Finally, the investments in St. Andrews Plain
should be part of a strategy to attract people to the area
and connect smoothly to other areas such as Tombland and
The Lanes.
In Rouen a frame has been developed based on strategic
routes (the lines), nodes (the stations) and access or arrival
points (the gateways). The frame is strengthened by a light
master plan, the illumination of key buildings and guiding
people safely at night. The GPS tracking study indicates
several issues. One of these is the neglect of the waterfront.
A new route along the water has been suggested, but connections
to the current urban tissue are required to improve the
waterfront’s attractiveness and accessibility. The Rue du
General Leclerc offers High Quality Public Transport (TEOR),
but is scarcely used by pedestrians. It is a border area between
the pedestrian zone and waterfront. The Rue de la Republique
is a barrier and due to the intensity of the traffic, not a pleasant
route for pedestrians. Finally, the area around the Musee des
Beaux-Arts is not well-integrated into the routes followed by
the participants on their visits to the city centre. The area has
an interesting public square.
Finally, in Koblenz the Spatial Metro investments are part of a
strategy for the Bundes Gartenschau in 2011. Up to the present,
the research results have shown a limited use of the network
and public spaces in the city centre; pedestrian activity is
located in the main pedestrian streets. The Spatial Metro
investments include essential upgrades of the current shopping
streets for pedestrians. Other investments are crucial with a
view to completing this work and providing a consistent system
of public spaces and programmes. Essential projects are the
Schlossstrasse and Zentralplatz. Further redevelopment is
necessary to upgrade the waterfront and connect it better to
the city centre and historic city. A first essential step has
been set by redesigning the Löhrrondell, the key location
connecting Schlosstrasse, Löhrstrasse, Löhr-Center and the
new railway station.
111 Street-level desires \\\/// Presentation of the cases Tracking pedestrians in historic city centres using GPS
StreetLevelDesires_Booksurge_01.111 111 09-12-2008 13:03:31
co
At
th
StreetLevelDesires_Booksurge_01.112 112 09-12-2008 13:03:32
Part 4
Considerations
There is an increasing amount of
competition between European cities.
At the same time, people are becoming
more aware of and articulate about
their needs. Improving the experience
of today’s critical
users is a key
component of a
city’s success.
StreetLevelDesires_Booksurge_01.113 113 09-12-2008 13:03:32
A fundamental shift is taking place in European town and city
centres. In the past they used to offer a mix of production, trade,
residential accommodation and services, but now consumption
dominates. Increasingly, the city centres offer a range of
consumer attractions (shopping), culture (museums, galleries,
restaurants, bars and cafes) and leisure and entertainment
(events). But are we going too far and simply creating ‘downtown
Disneylands’. The implications, as Michael Sorkin warned as
long ago as 1992, may be far-reaching: ‘ There are no
demonstrations in Disneyland. The effort to reclaim the city is
the struggle for democracy itself.’
1
The question that occupies the minds of commentators and
professionals alike is whether cities can maintain their
productive edge in the current service economy, while at the
same time remaining attractive and pleasant places to live.
Or should they even try? The upcoming creative industries
that many predict will be the mainstay of new urban
employment could follow manufacturing out to the urban edge.
The larger cities have been quite successful in maintaining
diversity, while metropolitan cities such as London, Paris and
Amsterdam also benefit from having a well-known and
distin
Europ
redev
comp
influe
out to
are u
This ‘
in the
Runn
city im
Downtown
Disney
Are we giving up our freedom by turning
our cities into fake themescapes and
temples to consumerism? If so, then it is
high time we took a critical look at our
town and city centres and public spaces.
Can we stop them becoming predictable
and boring money-machines?
Ekim Tan
Li chtenstei n’ s
‘ Look Mi ckey’ : i s the
bi g fi sh (consumer)
i magi nary?
114 115 St
StreetLevelDesires_Booksurge_01.114 114 09-12-2008 13:03:32
d city
trade,
mption
eries,
ent
ntown
d as
city is
and
the
ve.
es
edge.
ng
and
distinctive character. On the other hand, many medium-sized
European city centres lack a strong identity and urban
redevelopment tends to be rather one-sided, so they feel the
competitive pressure all the more. Local policies are heavily
influenced by this ‘battle of the city centres’. Fearful of losing
out to other urban centres in the region, these towns and cities
are upgrading their facilities in a process of constant renewal.
This ‘urban renaissance’ is not a temporary hype, but began
in the early 1980s and has been accelerating ever since.
Running parallel to this is a heated debate on building unique
city images, city branding and inventing new identities.
The ultimate objective of local authorities, real estate investors
and retailers is to attract user groups and encourage them to
stay longer in the city centre and spend more money. Besides
the need to retain local users, the greatest competition is for the
fun-seeking regional consumers and tourists. Redevelopments
must be familiar enough to make the visitor feel at home, but
also ‘unique’ enough to make them more attractive than other
town and city centres. But although the aim is to create unique
places, all too often the results are standardised commercial
marketing machines and nameless open air museums devoid
of inhabitants. According to Berci Florian, as long as these
he
r)
115 Street-level desires \\\/// Considerations Downtown Disney
StreetLevelDesires_Booksurge_01.115 115 09-12-2008 13:03:35
transformation projects are inspired by the same homogenous
market, the outcomes will all be identical, hopelessly dull and
predictable.
2
The same old formula is repeated endlessly. Even
cities with strong identities are falling victim to this process of
‘ Disneyfication’. Venice, for example, has seen its population
plummet from 120,000 to 60,000 over the last 25 years.
Many cities feel compelled to take part in this rat race, but very
few question whether it is the right approach to take. In his
doctoral thesis, Bas Spierings doubts the mere existence of
this ‘promising mobile fun-shopper market’ and questions the
assumptions underlying the competition between city centres.
He compares these consumers with the illusionary big fish
illustrated by pop art painter Lichtenstein in his work ‘ Look
Mickey’ (page 115). ‘ The big fish is imaginary, but Donald
believes in it. The duck feels the presence of the fish. He even
seems to think he actually saw the fish. Donald might stand for
the cooperating city centre actors that believe in the existence
of the mobile shopping ‘ flaneur’ (promenader – ed.). They feel
the need to keep pace and perhaps even perform better than
other
…Mic
which
We ha
assum
Now l
O
D
One o
mediu
of tra
street
car-fr
Cope
with 7
The a
arrive
park,
The a
shopp
urban
Al m
worl
116 117 St
StreetLevelDesires_Booksurge_01.116 116 09-12-2008 13:03:37
s the
ntres.
sh
ok
even
nd for
tence
y feel
than
other shopping centers in general and city centers in particular.
…Mickey is laughing. He sees Donald Duck fooling himself,
which is to say his fishhook is stuck in his coat.’
3
We have seen how Spierings and others question the
assumptions behind the competition between city centres.
Now let us turn to the role designers play in this process.
Operations on European city centres
Divide and rule
One of the dominant interventions in the regeneration of
medium-sized European city centres has been the separation
of transportation modes, in particular the pedestrianisation of
streets and squares. Shopping areas are usually turned into
car-free zones, which are gradually extended. The centre of
Copenhagen is a typical example of such an extended network,
with 7 km of pedestrian streets and 4 km of other car-free areas.
The accessibility diagram is consistent in all cases: visitors
arrive by car and park in the underground or multi-storey car
park, which has direct access to the pedestrianised zone.
The alternation between covered (mall, arcade) and open-air
shopping areas caters for all weather conditions, and most new
urban shopping malls are cleverly plugged into the edge of
the historical (pedestrianised) shopping streets. Alternatively,
as in the case of Veenendaal in the Netherlands, public streets
may be converted into a network of shopping passages.
4

An exceptional example is the Bullring in Birmingham, where
several blocks have been converted into a shopping mall,
and even the public streets and squares are covered with
glass roofs.
5

Extreme makeover
The second layer of operations includes road surfacing,
planting and refurbishment of public spaces. In most cases,
these kinds of interventions immediately follow the upgrading
of the traffic network and pedestrianisation. Surfaces are
replaced and the street furniture is renewed to make the public
realm more attractive. Landscape architect Frank Josselin de
Jong comments on this phenomenon as follows: ‘ Wrinkles are
removed, pleats are filled in and the skin is stretched smooth.
And despite all the effort and expensive design tasks, not all
the time they are convincing enough to make the center
serve.’
6
He describes a common tendency in Dutch cities when
it comes to profiling public spaces, drawing particular attention
to the type of surface materials: for example, the yellow bricks
used in the city of Groningen to conjure up a Mediterranean
OMA’ s propo
Les Hal l es: n
generati on
sol uti ons.
Al mere centre: di verse
worl ds co-exi sti ng.
117 Street-level desires \\\/// Considerations Downtown Disney
StreetLevelDesires_Booksurge_01.117 117 09-12-2008 13:04:14
feel (in the ‘controlled city’ district in the plan ‘Space for Space’
by Mecanoo), and the use of light grey and rose coloured
granite paving slabs in the Kerkplein in Den Bosch inspired by
paving schemes in Barcelona.
Theme it, trade it
Another new trend in city centre projects that is closely
connected to the core commercial city programme is the use
of signage systems for pedestrians, themed routes and lighting
master plans. Digital welcome booths located at entrance
points, such as train stations, car parks, deliver ‘necessary
information’ on hotels, restaurants, bars and cafes, leisure
activities, ongoing sales, expected weather conditions, etc.
Sometimes the user is persuaded to consume the city, which
is presented like a series of IKEA boxes along predetermined
routes.
Surveillance
Not directly related to the design discipline, but definitely
related to the planning concepts and design of public spaces,
is the widespread presence of closed-circuit television (CCTV)
surveillance to promote public safety.
7
CCTV cameras are now
commonplace in and around train stations, underground car
parks, bus stops and shopping areas. The De Demer shopping
street in Eindhoven, with the new shopping mall at its head, is
an interesting case in point. Cameras belonging to a big chain
store in the mall survey the entrance and the whole street 24
hours a day, every day of the week, turning the public domain
into an ultimate ‘controlled space’.
8
Non-critical collaborators
When I discussed my scepticism about contemporary city
design practices with Christine Boyer,
9
she referred to her
book Cyber Cities,
10
in which she is explicitly critical of the
future of urban physical public space:
‘... surveillance video cameras scanning and
interpreting more and more parking lots, entrances,
banks, supermarkets, malls, theaters, and ball parks.
These fortified enclaves that seem to be on the
increase around the western world. ... space of our
contemporary cities is disappearing from sight/
consciousness/memory into the realm of the virtual.’
‘ In the
about
side o
and w
contin
regen
with c
desig
count
the au
as we
parts
In her
in rela
liked
Yes, m
but th
surviv
cabs.
outsid
All in
‘Archi
118 119 St
StreetLevelDesires_Booksurge_01.118 118 09-12-2008 13:04:15
pping
ad, is
chain
et 24
main
y
er
he
nces,
arks.
ur
/
ual.’
‘ In the beginning of the nineties, when everyone was euphoric
about computers and the cyberworld, I wanted to show the other
side of the coin. Definitely, physical space did not disappear
and we did not erase face-to-face contact. But our city spaces
continue to be more fragmented than ever before.’ City centre
regeneration processes tend to be defined into specific zones
with clear borders, and each zone even has its own specially
designed litter bins. She finds all these efforts rather
counterproductive. ‘ These over-controlled city spaces also filter
the audience, a process which ends up in social fragmentation
as well. I am very critical about the beatification of certain
parts in the city without looking at the locations in between.’
In her opinion, more or less the same questions can be raised
in relation to the separation of transportation modes. ‘ I never
liked pedestrianisation. It simply takes away the dynamism.
Yes, maybe traffic needs to be slowed down here and there,
but there must be a way for different movement forms to
survive together. I cannot imagine New York city without yellow
cabs.’ Planning within certain borders creates non-planning
outside these borders, or creates left-over spaces, she claims.
All in all, Boyer is critical about the role of designers.
‘Architecture is in crisis. Both theory and practice have a
problem in communicating with each other, and more important,
neither one is capable of producing a strong social agenda
for the city.’ The majority of architects and planners seem to
be silent and uncritical collaborators in the conversion of city
centres into places of contemporary consumerism. ‘ What we
observe today is that designers turn away from the city and
the essence of public space.’ People like Alison and Peter
Smithson and Team 10 in the 1950s and 1960s, she says,
were the last ones who produced clear and operational ideas
about how the city and society needed to be organised. It is
time they took back their active operational role and pursued
a vision for urban development.
Counter action
Contemporary practices in the regeneration of medium-sized
European city centres seem to be driven by nothing but
consumerism, and in turn trigger further waves of consumption
fever. This leads to one-sided development and anonymous
environments. How can we escape from this tunnel vision?
What role could designers play in countering this process,
and are there any signs of a fresh approach? Three conditions
need to be satisfied.
The Mobi l e Speakers
Corner, Del ft.
119 Street-level desires \\\/// Considerations Downtown Disney
StreetLevelDesires_Booksurge_01.119 119 09-12-2008 13:04:15
The first condition is a recognition of the fact that every design
intervention by architects and planners is a social intervention
as well – even outside the borders of the plan, as Boyer
stresses. Designers should be fully aware of the fact that the
way spaces are organised can convert city cores into well-
balanced containers for a diversity of development programmes.
Design strategies with vision can provide and sustain creativity
and a multiplicity of lifestyles, as well as the production of
different ideas and cultures. For example, at first glance the
central area development in Almere by OMA (Floris Alkemade)
looks like another shopping-dominated area, but the project
illustrates the power of permitting a range of different worlds to
co-exist above each other. An elevated neighbourhood, which
is diverse but coherent, has been created on top of the shopping
level. This neighbourhood makes clever use of the roofscape,
with continuous paths and public terraces overlooking the
world below and the nearby lake. The underground world for
cars is also well connected to the life above (page 116). A more
or less comparable attempt to bring the function of housing
back into the centre is the ‘ Living above the shop’ initiative in
Maastricht, which has spread to about twenty towns and cities
in the Netherlands.
The second condition is the understanding that identity can
only evolve, and cannot be built or created by city managers,
city marketers or urban designers. Identity is embedded in the
genotypes of a particular environment (history, geography,
sociocultural profile, etc.). Designers can only decode and
strengthen these authentic qualities, and at best make room
for possible future mutations. A real understanding and
positioning of a region also requires a holistic interpretation
instead of disconnected interventions. An interesting step in
this direction is the latest report of the VROM Council (which
advises government on policy relating to housing, planning
and the environment) on leisure tourism and spatial quality.
11

It basically recommends that different players pool their efforts
to collect clear and consistent regional images and stories,
and form alliances to create a coherent picture of natural
areas, cultural institutions, commercial activities and so on.
The third condition is the exploitation of bottom-up processes
for profiling central urban areas. Although such local initiatives
often start in a piecemeal way, they can have a major effect.
Their strength comes from the high level of acceptance by
the local population. The Sprekershoek Foundation in Delft
(launched in September, 2005) is a good example. It aims to
close
the gu
Hyde
centr
has b
space
Altho
that a
be pr
coher
strong
Notes
1 M.
pu
2 B.
Im
3 B.
Co
Ra
4 Ve
Alt
str
to
120 121 St
StreetLevelDesires_Booksurge_01.120 120 09-12-2008 13:05:08
can
gers,
in the
hy,
nd
oom
tion
p in
hich
ng
ity.
11

fforts
es,
al
on.
esses
atives
ect.
by
elft
s to
close the gap between politicians and the residents and bridge
the gulf between cultures. Inspired by Speakers Corner in
Hyde Park, London, the members organise meetings in a city
centre café to discuss local issues. A Mobile Speakers Corner
has been built to allow these sessions to be held in a public
space, bringing them to a wider audience (page 119-121).
Although new and limited in number, these examples show
that alternative approaches are possible. However, it would
be premature to see these isolated examples as pieces of a
coherent and robust planning and design movement with a
strong social agenda.
Notes
1 M. Sorkin, Variations on a theme park: the new American city and the end of
public space (1992). Hill and Wang, New York.
2 B. Florian, ‘ The City as a Brand’ in City Branding: Image Building and Building
Images (2002). NAI Publishers, Rotterdam.
3 B. Spierings, Cities, Consumption and Competition: The Image of
Consumerism and the Making of City Center (2006), PhD thesis,
Radbout University Nijmegen.
4 Veenendaal is town of 60, 000 inhabitants in the province of Utrecht.
Although the city has no well preserved historic centre or well designed
street furniture or paved areas, its booming shopping centre is considered
to be successful.
5 The scale of this transformation is enormous, with a retail package
consisting of two department stores and nearly 150 shops, cafes and
restaurants. The new Bullring pulls together the city’s fragmented retail
components and turns Birmingham’s city centre into a market town.
It is dramatically capped by the 7, 000 sqm SkyPlane glass roof.
6 F. De Josselin de Jong, ‘ External Space is given Botox treatment’ in
Landscape Architecture and Town Planning in the Netherlands 0-03 (2004),
Uitgeverij THOTH, Bussum.
7 The first CCTV cameras used in public spaces were low-definition black and
white systems without the ability to zoom or pan. Modern CCTV cameras are
able to focus on minute details and computerised control systems allow
semi-automatic tracking of objects. For example, they can lock onto a single
object in a busy environment and follow it. The new systems can check many
thousands of faces in a database in less than a second.
8 This street is the subject of the book De Vierkante Meter and the DVD Control
Space by the Dutch journalist Tijs van den Boomen, which describe in great
detail the changes that have taken place in this main shopping artery of the
city. The book tells how the small shops with their owners living above were
replaced by the major retail chains that are increasingly turning the shopping
areas of Dutch cities into generic zones. The DVD is a documentary on
24 hours in the life of De Demer.
8 While researching this article the author interviewed Christine Boyer on
September 22nd, 2006.
9 M. Christine Boyer, Cyber Cities (1996), Princeton Architectural Press,
New York.
10 Groeten uit Holland, Qui e fantastico! Advies over vrije tijd, toerisme en
ruimtelijke kwaliteit (2006). VROM-raad, advies 055, The Hague.
Photography
p.114
Look Mickey by Lichtenstein, www.kunstikeskus.ee
p.119–121
Ekim Tan.
The Mobi l e Speakers
Corner, Del ft.
121 Street-level desires \\\/// Considerations Downtown Disney
StreetLevelDesires_Booksurge_01.121 121 09-12-2008 13:05:21
The current increase in mobility for business and leisure
purposes increases the need for wayfinding information,
since more and more pedestrians are venturing beyond
their accustomed bounds. The growth of mobility has led
to a rise in the demand for such wayfinding information.
A mature system of road traffic signs has been in existence
for many years, and is subject to detailed regulations
concerning such matters as the size of the letters used
and the design of the symbols. It allows drivers to find
their way to their destination without the aid of maps,
and without geographical knowledge.
In Switzerland, the signposting of footpaths for ramblers
and walkers has also reached a very high level. Thanks to a
network of more than 60,000 km of well signposted attractive
nature trails, hiking is one of the most popular leisure and
holiday activities in the country.
1
In addition, there are about
20 National Trails and a hundred well signposted 1 to 3-day
routes leading to scenic or sightseeing highlights for hikers
(5, 300
skate
from
a nat
mobil
of all
of rou
are w
The s
are st
footp
mann
are as
T
There
to ped
(Whe
inform
in fro
locali
the fo
inform
Analogue
and digital
information for
pedestrians
What information do pedestrians need
to find their way through our cities? What
offerings are necessary, appropriate
or desirable now and in the future to
facilitate this process? IT offers new
possibilities alongside the traditional fixed
pedestrian signage, and also creates new
demands and sets new standards.
The Swiss Pedestrian Association has been
considering these issues within the
framework of the Europe-wide ‘Spatial
Metro’ project, which is aimed at the
development of modern wayfinding systems.
The Swiss cities of Biel and Zurich have
also been participating in this project.
Christian Thomas
Pascal Regli
The Swiss
experience
The
i ncr
122 123 St
StreetLevelDesires_Booksurge_01.122 122 09-12-2008 13:05:22
ce
o a
ctive
d
bout
day
ers
(5, 300 km), cyclists (7, 500 km), mountain-bikers (2, 500 km),
skaters (1,100 km) and canoeists (400 km), which with effect
from this year have been under the aegis of SchweizMobil
2

a national organisation set up to promote sporting and leisure
mobility. A new standard is being developed for uniform signage
of all these routes. Switzerland thus has a first-class network
of routes for leisure activities outside the urban areas, which
are well-signposted in accordance with national standards.
The situation is different in the towns and cities. While there
are statutory requirements which stipulate that networks of
footpaths in larger towns should be signposted in a uniform
manner in order to help pedestrians to find their way,
3
there
are as yet no signs of a uniform standard in this field.
The analogue tradition
There are two different kinds of information that may be supplied
to pedestrians in the public space: wayfinding information
(Where am I, where does this street lead to?), and local
information including tips for sightseers (What is this building
in front of me? What other sites of interest can I find in the
locality?). Wayfinding information is generally presented in
the form of plans, signposts or traffic signs, while the local
information is presented on pillars or panels containing a
variety of relevant details. In addition, pedestrians can take a
wide variety of printed information with them, such as national
maps, town plans, travel guides, public-transport time-tables,
address lists and the like, which they can consult en route to
help them find their way.
Pedestrians and their requirements
Motorists generally want to get from point A to point B as
quickly as possible, and are not very interested in what they
see along the way. Pedestrians have quite different
requirements. People going to or from work form a special
case in this connection. They know the way, and are generally
only interested in completing the journey on foot in the
available time without looking at the sights they pass. They are
however interested in such matters relating to their personal
comfort as the temperature, the presence of sunshine and
shade and the availability of canopies and other building
features that will help to keep them dry in case of rain. People
on the other hand who are strolling through the town with time
on their hands have quite different priorities from motorists.
They want to enjoy their walk through the network of streets
that separates them from their chosen destination, without
losing their way. Often, in fact, they do not have a fixed
The need for wayfi ndi ng
i ncreases.
123 Street-level desires \\\/// Considerations Analogue and digital information for pedestrians
StreetLevelDesires_Booksurge_01.123 123 09-12-2008 13:05:35
image
Conve
future
starte
for th
(cf. se
be us
of Tec
sectio
intera
other
syste
that is
T
It was
in 200
includ
inform
set up
that t
mobil
users
destination but simply want to explore a certain neighbourhood.
In any case, they do not want to get lost and will use landmarks
and main thoroughfares to guide them. They are often glad to
see unobtrusive signposts pointing the way to well-known
sights which, even if they do not want to visit them, will help
to give them a sense of direction.
Need for systematic information
A wayfinding system for pedestrians is designed as a network
of nodes, arranged so that even if one deviates from it at a
certain point one can still rejoin it at the next important point
along the route. A number of Swiss cities (Basle, Lucerne,
Chur and Berne) have built up a wayfinding system, aimed
mainly at guiding tourists to destinations – chiefly in the inner
city – of interest to them. Such a wayfinding system should
comprise a fairly large number of uniform elements, so that
visitors can recognise them and know that they should stop
there to find the information they seek.
It should be realised in this connection that such a wayfinding
system is only a small part of the overall street scene. A large
number of well-meaning organisations try to help pedestrians
by putting up signposts pointing them in the direction of a
wide variety of sites. The street scene is further occupied by
the whole system of traffic signs, traffic bollards cutting off
access to certain routes, lampposts, pillars or billboards
where posters may be placed, public seating, parking
facilities for motor vehicles, bicycles etc., pavement displays
of greengrocers and similar shops, outdoor seating of cafes
or restaurants, all of which reduce the space available for
pedestrians. The latter may have to compete for space with
slaloming skaters, while all the street furniture will give the
municipal street cleaning services extra work. Wayfinding
systems for pedestrians must thus be compact and relatively
unobtrusive, while the individual units should still be designed
for recognisability and so as to contribute to the image of the
city.
The project for provision of comprehensive pedestrian
information in Biel is initially aimed at updating the
conventional system of information panels and signposts.
However, it was decided at a certain point in the planning
process that a much more radical approach to modernisation
of the wayfinding system would have to be introduced. Biel,
the watch and clock capital of the world, needs to use the
visual elements present in the street scene to project the
The municipality of Zurich has devoted many years
to ensuring that each tram or bus stop is provided
with the relevant section of the official city plan. This
is greatly appreciated by travellers, since it means
that you no longer need to take a city guide with you
on your travels: you just have to know which stop is
closest to your chosen destination, and then consult
the map at the stop where you get off the bus or
tram to check how you can walk the last part of your
route. Many cyclists and motorists who are not sure
of their way are also glad to be able to consult these
maps.
It should be mentioned, however, that the system in
Zurich has been compromised of recent years
because the timetables for the night buses have
been displayed at a number of stops, thus hiding the
wayfinding information originally provided.
On the other hand, many of the sectional town plan
displays at public transport stops have been
upgraded during the past two years by providing
internal lighting. This creates attractive areas of
light during the hours of darkness, which improve
the appearance of the street scene in general and of
the public transport stops in particular, and are
greatly appreciated as such by local residents and
public transport users.
The municipality of Zurich has also been trying to
develop new pedestrian wayfinding systems in urban
development areas, where so much building work
has gone on during the past decade that even local
residents have some difficulty finding their way
around. The first project investigated the possibility
of including details of local business, cultural
establishments, restaurants etc. in the wayfinding
information. The idea was not to provide advertising
space for such locations, but merely to indicate
where they could be found. This scheme was never
put into practice, however, since it was found that the
owners of the locations in question were in general
not interested in participation. This result led to
reconsideration of the role of the municipal
authorities in such matters, and it was decided that
wayfinding information provided by the city should in
principle be publicity-free. A pilot project has been
set up to deliver a new urban wayfinding system for
the Oerlikon neighbourhood of Zurich in the course
of 2008. This will comprise high-quality display units
containing the relevant part of the city plan and any
other wayfinding information considered necessary.
The system will be designed so that suitable
state-of-the-art display elements (such as monitor
screens) can be included later if so desired.
Wayfinding information for pedestrians in Zurich
The
stop
i n Z
by p
124 125 St
StreetLevelDesires_Booksurge_01.124 124 09-12-2008 13:05:36
image of the city as a dynamic centre of technology.
Conventional signposting is too old-fashioned to provide a
future-proof solution to this problem. The planners therefore
started from scratch and developed new interactive techniques
for the presentation of local and wayfinding information
(cf. separate article on Biel). An interactive element that can
be used for this purpose has been developed at Delft University
of Technology in the Netherlands. This allows the relevant
section of the city plan to be printed out, and provides
interactive information on museums, restaurants, shops and
other services that might interest tourists. The old signposting
system used in Delft no longer provides the kind of information
that is expected from a future-oriented ‘information gateway’.
The digital revolution
It was decided right at the start of the Spatial Metro project
in 2005 that a modern pedestrian information system should
include the possibility of audible information picked up from
information gateways via the mobile phone. In the pilot trial
set up by the University of Koblenz, however, it was decided
that the system used initially should be independent of the
mobile phone network,
4
since it was assumed that mobile phone
users would not want to pay for the pedestrian information
they received. They therefore tested a system supplying tourist
information via the (free) Bluetooth service currently installed
on many mobile phones. It may be expected, on the other hand,
that more and more people will use their mobile phones so
much in the future that they will switch to a flat-rate contract
in the future instead of a pay-as-you-go set-up. This group of
users will then be able to download as much graphic
information as they wish via an ADSL connection without extra
charge. With such a configuration, the information gateway
will be able to supply pedestrians (in particular tourists) with
all the local information the pedestrians might want – or as
much information as the information suppliers would like
them to have. Pilot projects similar to that in Koblenz have
been set up elsewhere, for example in Winterthur near Zurich,
where ‘ Bee Taggs’
5
– information carriers similar to bar codes
– are photographed with the aid of the mobile phone. The code
picked up in this way is sent to the information supplier, which
sends information about the relevant location in reply. The
Legible London
6
wayfinding system introduced early in 2008
also makes use of information gateways that can provide
pedestrians with audible information in addition to traditional
local and wayfinding information.
The provision of such digital information from designated
d by
off
lays
fes
or
with
he
g
ively
gned
f the
s.
g
ation
el,
e
e
n plan
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ove
and of
re
s and
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n urban
ork
local
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sibility
ding
rtising
te
never
hat the
neral
to
d that
hould in
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ourse
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nd any
essary.
nitor
The town maps provi ded at the
stops of VBZ publ i c transi t system
i n Zuri ch are not j ust appreci ated
by pedestri ans.
125 Street-level desires \\\/// Considerations Analogue and digital information for pedestrians
StreetLevelDesires_Booksurge_01.125 125 09-12-2008 13:05:47
In oth
‘ Matte
is, yo
inform
pictur
limite
It is th
to tra
privat
free o
what
since
to rel
launc
Anoth
consu
under
(Open
information gates is however only of limited use to tourists
who travel from town to town as long as each town has its
own standard for the architecture of the pedestrian information
system. There is thus an urgent need for uniformity in these
standards.
Digital timetables for various forms of transport, digital cameras,
on-line dictionaries, telephone directories and GPS navigation
systems for motorists have all been available since 2005. It
would seem an obvious idea to combine all these services,
but there are no signs that pedestrians can make use of such
combined services at present. Interactive town plans left much
to be desired. Now, however, the use of mobile phones to pick
up information from fixed information gateways may already
almost be a thing of the past, since many mobile phones have
their own GPS navigation system and/or computer keyboard.
A kind of digital ‘Swiss army knife’ – an all-purpose pocket
information acquisition device – is already reality or very
nearly so. Such a device could replace not only the phone
booth but also town plans, tourist guides, cameras, signposts,
diaries, a stack of credit cards, soon even the coins in our
pocket and even the keys on our key ring – in short, everything
whose use is information-based. The current trend is thus
towards the situation where everyone who wants to receive
information via their mobile phone (or laptop) will get it from
the Internet and not from local information points that have to
be separately fed with data and updated from time to time.
GPS navigation has the disadvantage that the system cannot
‘see’ in which direction our interest extends starting from a
given point. The technical problem that a GPS system does not
work in towns with very narrow streets, or in an underground
transport system, because it does not have a direct line of
sight with a navigation satellite will however be solved in the
foreseeable future as the number of WLAN antennae (which
replace the satellite as a source of navigation information)
grows.
7
Another very recent possibility is to take a picture of something
with the mobile camera, feed this into an image analyser and
thus create a link to all kinds of information about the object
of interest which is then displayed on the screen of the phone.
Wayfi ndi ng system i n the Oerl i kon
nei ghbourhood of Zuri ch.
126 127 St
StreetLevelDesires_Booksurge_01.126 126 09-12-2008 13:05:47
In other words, instead of typing in the words ‘ Eiffel Tower’ or
‘ Matterhorn’ in order to find out how high the object in question
is, you just take a snapshot of it and you will soon receive this
information and much more about the entity shown in the
picture.
8
At present, however, such systems only work for a
limited number of selected images.
It is thus highly likely that the amount of information available
to travellers will undergo a quantum leap in a few years, as
private suppliers offer information mixed with advertisement
free of charge. No prediction can be made at present about
what various companies will offer, and in what sequence,
since profit-making enterprises are understandably reluctant
to release details of such schemes in advance of the market
launch in order to keep ahead of the competition.
Another possibility is that the amount of information that
consumers build up themselves for use while travelling will
undergo an explosive increase. Open mobile communication
(OpenMoko
9
) is based on software that has been under
development since 2006, and the first mobile phone working
on this principle, the ‘ Neo1973’ (the name of which is derived
from the fact that 1973 was the year when the first mobile
phone appeared), was made available to consumers in 2008.
No one can predict the results of this development, but it
seems clear that users will be able to employ a system like
Wikipedia to build up a huge mass of information for use on
the move, employing not only a keyboard but also GPS
coordinates or a photo to trigger the acquisition of the
relevant data.
Effective division of tasks
It thus seems clear that much of the information currently
available can in principle be accessed in real time with the
aid of a mobile phone. The key question is no longer ‘ What is
technically possible?’ but ‘ What are the information needs of
the traveller?’ And even these needs are changing fast. A few
years ago, it would have seemed unlikely that people would
want to make phone calls to distant locations while walking
down the street, and it would have been considered highly
unusual – and undesirable – to use one’s mobile phone in a
public space; while today it is very common.
When we now consider what the future division of tasks will
posts,
r
thing
s
ve
rom
ave to
me.
nnot
a
s not
und
of
the
hich
n)
ething
and
ject
hone.
Wayfi ndi ng i n Luzern.
127 Street-level desires \\\/// Considerations Analogue and digital information for pedestrians
StreetLevelDesires_Booksurge_01.127 127 09-12-2008 13:06:18
for th
on gu
pedes
availa
marki
route
on the
the in
ensur
not in
or dow
forbid
to reg
syste
they h
The a
inform
muse
acces
syste
Goog
the tr
while
be between wayfinding systems for pedestrians installed in
public space and mobile phones, we need to ask ourselves
which solution offers us most comfort physically, mentally and
emotionally. Even though much more information is stored on
the Internet than in a newspaper, this has not led newspapers
to die out. The fact is that it is a lot more pleasant to sit at
one’s ease in a comfortable armchair and leaf through the
daily paper than to sit at a desk scanning web pages with
the aid of the mouse and keyboard. Similarly, it is not to be
expected that pedestrians will make much use of state-of-
the-art information technology when they want to find their
way in a new location. Even in the future, most people who
are walking through a city street are much more likely to go
to the nearest tourist information point – especially if this is
a clearly visible piece of street furniture – than to get out
their mobile phone.
In addition, there will doubtless always be people who prefer
to be independent of any kind of gadget or who are not very
good at handling the latest technology. Similarly, great efforts
have been made within the frame of the ‘design-for-all’
philosophy to design products, systems and services so that
as many people as possible – including those with disabilities
– can use them.
10
There will thus always be a place for
conventional wayfinding systems. They will never offer such
detailed information as that available on the Internet, but the
information that is provided must be well thought out so as
not to contain serious gaps.
Tasks for the authorities
What is the role of the (municipal) authorities in the context
of the rapid development of the (wayfinding) information
market? They must ensure that even IT-illiterate, disabled and
older people can still find their way readily through our cities.
There will thus continue to be a need for a basic wayfinding
system in our towns and cities. In every town of a reasonable
size, a town plan or neighbourhood plan should be displayed
near the railway station and at other prominent sites. A town
that provides more information about itself is regarded as
more interesting than one that does not, and that does not
draw visitors’ attention to noteworthy sights.
There are also basic services at a digital level that the local
authorities should provide. A comprehensive, fully up to date
digital map of routes open to pedestrians should be available,
so that private information suppliers have a reliable basis e.g.
Gettin
Most in
intende
of the r
in city c
involvin
to follo
who ca
For exa
indicat
entranc
and on
the sta
road’ s
pedest
It is imp
correct
correct
well as
The mu
sign ind
motor v
have fr
128 129 St
StreetLevelDesires_Booksurge_01.128 128 09-12-2008 13:06:20
for the tourist routes they recommend, without having to rely
on guesswork. The elaboration of a coherent map of
pedestrian routes gains added significance when it is made
available in digital form: even before any signposting or road
markings are put in place on the ground, a good (pedestrian)
route map already proves its utility if the routes represented
on the digital map represent short, direct ways of getting to
the intended destination. In addition, the authorities must
ensure that the providers of vehicle navigation systems do
not indicate that vehicles can drive through pedestrian zones
or down footpaths or streets where vehicular access is
forbidden, since there is an increasing tendency for motorists
to regard the information they receive from a navigation
system as more reliable than the road signs put up, which
they hardly look at any more.
The authorities should further ensure at least that correct
information about buildings of interest to the public such as
museums, hospitals and (local) government offices is readily
accessible in the currently available digital information
systems. For example, inspection of the maps available in
Google Earth shows that the authorities have not yet taken
the trouble to enter the basic information in their sector there,
while the amount of commercial information is growing steadily.
Conclusion
There is an urgent need for coordination of the wayfinding and
tourist information currently supplied via various media. For
example, the analogue information supplied on strategically
placed wayfinder panels and the digital information available via
monitor screens and acoustic devices should be properly matched.
The extent to which travellers can pick up information with the
aid of their mobile phones from special information gateways
situated along their route will depend on further technological
developments and on the availability of a standard for such
information systems that is adopted by a large number of cities.
Notes
1 www.wandern.ch
2 www. schweizmobil.ch
3 Verordnung Fuss- und Wanderweg-Gesetz, Artikel 4, Abs. 3
(Swiss Regulation of Footpaths and Nature Trails Act, article 4, section 3).
4 www.uni-koblenz.de/~spatialmetro/Spatial%20Metro/Das%20Konzept.html
5 www.beetag.com
6 www.legiblelondon.info/wp01/?p=39
7 www. skyhookwireless.com
8 www.kooaba.com
9 www.openmoko.org
10 www.ask-it.org
Photography
Christian Thomas.
uch
t the
as
ext
d and
ities.
ing
able
ayed
own
s
ot
cal
date
lable,
s e.g.
Getting rid of misleading information
Most information provided by road signs is mainly
intended for motorists. For example, many indications
of the route to follow to get to important destinations
in city centres refer to the often circuitous route,
involving many one-way streets that motorists have
to follow. They are misleading for pedestrians,
who can generally follow a more direct route.
For example, the road sign ‘ To the Station’ generally
indicates not the most direct route to the station
entrance but the circuitous route, full of diversions
and one-way streets, that will lead the motorist to
the station car park. In addition, many ‘ No through
road’ signs apply only to motorists, while
pedestrians and cyclists can use these routes freely.
It is important for the authorities to take the time to
correct such minor errors, and make sure that the
correct information for pedestrians and cyclists as
well as motorists is presented on all road signs.
The municipality of Biel is trying out a new traffic
sign indicating that there is no through road for
motor vehicles but that cyclists and pedestrians
have free passage.
129 Street-level desires \\\/// Considerations Analogue and digital information for pedestrians
StreetLevelDesires_Booksurge_01.129 129 09-12-2008 13:06:47
Floris Alkemade has no doubt that the European City is a
distinct entity, with deep Roman and Medieval roots. It clearly
differs from the American City, which is not necessarily
organised around a centre. In fact, in most American cities all
the attraction has already moved to the periphery. But even in
Europe, much growth now takes place between the cities and
many cities have undergone a process of decentralisation.
As the boundaries between town and country are blurring,
scholars like the American professor Christine Boyer argue
that it is pointless to use old-fashioned terms like ‘centre’ and
‘periphery’. Indeed, all around the world the urban periphery is
becoming denser, and the traditional central or downtown areas
are increasingly envious of their peripheral counterparts, with
their larger shopping malls, alternative housing settlements and
less congestion. ‘ Nevertheless,’ asserts Alkemade, ‘ there is
resistance to give up the centre. In my opinion, despite this
erosion the urban core will maintain its key role here in Europe.’
And the European city definitely differs from its Asian
counterparts, where history is a more marginal component in
definitions of urban identity. Even in cases where history matters,
there is a huge gap in understanding. ‘ Take Singapore, for
example. The city has just built a totally fake historic China
Town
which
At the
appro
city c
P
Comi
Alkem
prese
Europ
Howe
We ha
In the
find n
addin
the w
Les H
today
the su
subur
comp
Vermeers
wanted
Ekim Tan interviews Floris Alkemade,
the veteran designer at Rem Koolhaas’s
Office for Metropolitan Architecture,
who argues for an innovative future for
European city centres. For more than
a decade he has been building up a
unique portfolio of city centre projects in
Lille, Almere, Essen, Paris and many
other cities in Europe and Asia.
Ekim Tan
130 131 St
StreetLevelDesires_Booksurge_01.130 130 09-12-2008 13:06:48
a
early
es all
ven in
s and
n.
g,
ue
’ and
ery is
areas
, with
s and
e is
his
rope.’
nt in
atters,
r
na
Town, for the sake of authenticity, alongside the existing one,
which city officials consider to be run down and overused.’
At the same time, these acts are evidence of a changing
approach in Asia. ‘After all, concern about the identity of the
city core may be a sign of luxury!’
Preservation trap
Coming back to the issue of preservation here in Europe,
Alkemade adopts a critical stance towards absolute
preservationism. ‘ We need a more revolutionary approach.
European cities are different, and they are trying to be different.
However, copying historical forms creates only frustration.
We have to find modern ways to respond to today’s needs.
In the design competition for Les Halles in Paris we tried to
find next generation solutions. We initiated a public debate on
adding modernity to a historic context in a way that transforms
the way people think about the city.’
Les Halles, once the food-and-meat marketplace of Paris, is
today an urban void, also known as the ‘belly’ of Paris. Beneath
the surface lies a busy transport hub for metro and fast
suburban rail services and a bulky shopping centre, the whole
complex consisting of four underground levels. It is said to be
the largest railway station in Europe, with 800,000 travellers a
day. In the early 1970s, the steel-and-glass markets were torn
down and replaced by 12 pavilions, but these were never
popular. The city government is trying to reinvigorate the area
again. It was the subject of a widely debated design competition
in 2003 that sought to resolve the design triangle of
complicated uses, the historical context and the infrastructure.
OMA was one of the four international finalists, together with
MVRDV, Jan Nouvel and David Mangin of SEURA. The winning
entry was Mangin’s scheme, which was deemed to be the most
economically feasible, but was also seen by some as a rather
conservative proposal.
Although OMA’s proposal was not selected, Alkemade argues
that blending the old and the modern was the right approach.
‘ We proposed opening up the deepest level of Les Halles to
the sky, making both the transit and commercial centres
‘Just like Johannes Vermeer used to
draw inspiration from ordinary
scenes of everyday life, we should be
able to capture the culture of our time.
It’s foolish to repeat the cultural
elements of the past.’
OMA’ s proposal for
Les Hal l es: next
generati on
sol uti ons.
131 Street-level desires \\\/// Considerations Vermeers wanted
StreetLevelDesires_Booksurge_01.131 131 09-12-2008 13:06:48
Given
pedes
one-l
cultur
A
‘ It is t
on wh
cultur
popul
town
aroun
value
Verm
every
time.
This r
visible from the surrounding historic neighbourhoods, with
an array of 21 towerettes emerging from different depths.
A good example of how this would work is the Centre Georges
Pompidou. This avant-garde urban intervention shows that
people are open to a new language, if done in the right way.
They love it. Ironically enough, under the current building
regulations in Paris, a project like this would not be possible
today. There seems to be an increasing desire to preserve
heritage, but I am sure it is a dead-end street. Within ten
years people will regret this as much as they regret what
was done in 1960s and 1970s.
‘ In a way, there are fashions in preserving particular time
layers in the city. At the moment, waterfront transformations
are highly regarded, and who knows what will be next.’
Alkemade points out the relativism in discussions on historic
conservation. ‘ In 1985, Zollverein Coal Mine Industrial
Complex in Essen was closed down. At that time, everyone
found it ugly and wanted to see it demolished, but by 2002
the whole site was declared a Unesco World Heritage Site.
Unbelievable, this shift in 15 years!’
European city ethics
In their struggle for survival, European cities always seem to
refer to a set of basic requirements for success. Every city
centre must:
—— have culture and art – no one has the right to live in a
culture-free city;
—— have retail, mainly organised around pedestrian
movement – trade fed by car traffic can be segregated in
the downtown areas, and;
—— offer a clear routing for its visitors – getting lost
diminishes the quality of the experience and reduces
shopping activity.
132
StreetLevelDesires_Booksurge_01.132 132 09-12-2008 13:07:09
Given these ‘ethical’ notions, cultural preservation,
pedestrianised shopping and legible routing are the inevitable
one-liners. But can cities do without them? What about a
culture-free city, a shopping-free city or a routing-free city?
A culture-free city?
‘ It is true that cities do need culture to exist, but it depends
on what sort of culture. To me combining high and low
cultures has always been very captivating. For example the
popular TV show Big Brother was invented in the Dutch new
town of Almere, east of Amsterdam. The show spread all
around the world in a short time. That is already a cultural
value to be taken into consideration. Just like Johannes
Vermeer used to draw inspiration from ordinary scenes of
everyday life, we should be able to capture the culture of our
time. It’s foolish to repeat the cultural elements of the past.’
This raises the question of how to think about new towns with
thin layers of history. A relatively short history may sound
disadvantageous, but it is not. A new town like Almere has a
free playing field to invent new cultures. Existing cities have
the richness of their multi-layer cultures, but their challenge
is to re-invent and re-interpret the use of this historical
culture.
A shopping/pedestrian-free city?
‘Obviously, shopping has its own physics. Sixty per cent of
what we buy is impulse buying. That is the simple trick – if
more people pass by, more people will see your products
and more will buy them. This relies on there being no barrier
between wanting and buying. From the retail point of view,
therefore, pedestrianisation is important. On the other hand,
the Calvinist notion that everything to do with the automobile
is by definition bad is a poor basis for the development of
an urban centre. For example, in Almere we first proposed a
direct car connection on the Weerwater, the lake that is
geographically in the centre of the new town. The reaction
we got was that people would actually use the road! But why
not let people experience the lake and the centre by car as
well?’
ne
02
e.
m to
ty
a
ed in
Al mere, the Netherl ands:
new centre i n a new town.
StreetLevelDesires_Booksurge_01.133 133 09-12-2008 13:07:12
organ
and t
Alkem
mode
At firs
a trad
to the
To us
But in
Europ
must
an an
being
Even
instin
exam
theme
shops
layer
gradu
realis
Doub
i rtual
n’
n the
e
enty
ve
odel .
A routing-free city?
‘ Last week I was in Milan. I had no map and my mobile phone
battery had run down. It is a great experience to get lost,
but I have to agree that it may cause less shopping. From a
commercial point of view, readability is significant. But then
again, getting lost is part of what a city is all about. To my mind,
some places in a city should be ugly, unsafe and unpredictable.’
(Un)predictability and the city
Talking about (un)predictability, Alkemade comments that
designers and planners overestimate their influence on the city.
‘Almere was planned as an anti-city. Despite that, it became
bigger and bigger and its autonomous growth forced it to
become urban. The same happened with nature.
Oostvaardersplassen was planned to be a business park,
but instead it became one of the most important natural
environments in Europe. Even the main developments were
not always planned.’ Can unpredictability be part of a
development strategy? ‘One way is simply providing a well
organised machine that also creates special conditions.
A grid, for example. Organise it and then let go! But the city
should not be just any city.’
So how does OMA deal with unpredictabilities and special
conditions? OMA took an influential role in shaping the core
in Lille and Almere – the first a historic city centre in France
and the other a thirty-year-old new town in the Netherlands.
What were the underlying design ‘ethics’ demanded by
Alkemade? Lille was put firmly on the map as an important hub
in Northern France between Paris and London by Euralille,
the peripheral high speed train (HST) station. ‘ In Euralille,
the synthetic new city was and wasn’t part of the old town.
That was the hardest thing to explain to the city council about
realising this utterly complex programme located on the site
of old city walls.’ Until the end of the 1980s, Lille was a historic
industrial and provincial city. It has gone through a substantial
transformation, boosted by a mammoth development
programme including the HST station, a World Trade Centre
and 100,000 square metres of space devoted to retail outlets,
offices, parks, residential buildings, hotels and cultural facilities.
‘Our reaction was to create a kind of hypermodern central
environment on the edge of the old centre. Instead of copying
the old centre, we added a band of modernity around the
historic city. Besides this contrasting language of forms, we
proposed multiple linkages of mobility and functions between
the existing and emerging new city. This subtle connection
Li l l e Europe under
constructi on,
back i n the 1990s.
134 135 St
StreetLevelDesires_Booksurge_01.134 134 09-12-2008 13:08:11
organised mainly around the infrastructure between the old
and the new city became the key to the project.’
Alkemade’s approach in Almere, as opposed to the contrasting
modernist attitude in Lille, is a centralistic downtown scheme.
At first sight, this approach sounds very unlike OMA; why create
a traditional central core for a new town that emerged in reaction
to the city? ‘Our first reaction to creating a centre was, why?
To us, Almere was proof that you could live without a centre.
But in the end, there is an unavoidable need for centrality in
European cities.’ For a new town like Almere this discussion
must have been rather sensitive. Although Almere emerged as
an antithesis of city in the mid 1970s, it later switched back to
being a city with a traditional centre as a point in space.‘
Even in Los Angeles, of all places, it is possible to find similar
instincts for centrality. In Universal Studios Hollywood, for
example, a parking garage was built some distance from the
theme park. People had to walk this distance. In time, some
shops appeared. Then people needed shade and a second
layer of development was added. This in-between zone was
gradually filled in with offices, schools and shops. Without
realising it, they were inventing the walking city centre.’
Doubling Almere’s new centre by adding an underground
layer was the Alkemade’s trump card. A multi-storey car park
underneath the city now serves the upper shopping layer,
allowing a large supermarket to be incorporated into the
scheme, which otherwise would have been impossible.
Dare to change
Running through Alkemade’s projects we can detect acceptance
of and adaptation to change, capturing the contemporary
culture and avoiding the monoculture of form and development
programme. ‘ Today, the dominant development model, adopted
by many cities without even realising it, is to create a centre as
a theme park. Even in Amsterdam, which has an untouchable
17th century image, constant change has been unavoidable.
Interestingly, while the building facades represent this identity,
they are only envelopes that cover what is really going on inside.’
Indeed, behind the well preserved facades of the stately canal
houses there is a vibrant economy with the most advance
services. ‘After all, the only way forward is to modernise the
existing city. You must dare to change. In the late 1960s our
mindset was much more open to change. In Europe there now
seems to be a very conservative mindset. We really need to
tackle this.’
al
ore
nce
ds.
t hub
e,
e,
n.
about
site
storic
antial
ntre
tlets,
lities.
al
pying
e
we
ween
on
Eural i l l e: hypermodern central envi ronment
on the edge of the ol d centre.
135 Street-level desires \\\/// Considerations Vermeers wanted
StreetLevelDesires_Booksurge_01.135 135 09-12-2008 13:08:28
Cities often contain complex networks of roads, streets, parks
and pedestrian networks or zones, making it challenging for
pedestrians to explore the city or reach their destinations.
If people find it difficult to navigate their way around, their
experience is compromised and they are discouraged from
spending time in the city. The successful pedestrianisation
of Copenhagen city centre over a forty year period has been
analysed, described and documented by Professor
Lars Gemzøe and Jan Gehl.
The Copenhagen experience
Fourty years ago, when the pedestrianisation process began,
the shopkeepers in central Copenhagen were unconvinced
and apprehensive. ‘ We are not Italians, we are Danes. It will
never work here.’ ‘Shops will die off if there are no more cars.’
‘ The climate over here is not suitable for mingling in the
streets.’ These were just some of the objections they raised.
‘ There was literally no culture of public space and public life;
we used to sit at home and have a black coffee at the dinner
table,’ recalls Lars Gemzøe. ‘ However, since then, things have
changed a lot in this city. When the first street was closed to
traffic as an experiment, people found it interesting, and then
came the next car-free street. The critical shopkeepers soon
realis
disco
the ci
park,
comp
And s
chang
This t
strikin
signif
What the
Pedestrian
Wants
Many European cities face a common
challenge: giving the old centre back
to the pedestrian. The transformation of
Copenhagen city centre provides many
clues and the process was researched
and documented by Lars Gemzøe and
Jan Gehl. Lars Gemzøe told Ekim Tan
what they learnt.
Ekim Tan
Lars Ge
Associa
urban d
Royal D
Program
New Ci
Jan Ge
Partner
the mu
a more
city, su
urban b
etc. ana
136 137 St
StreetLevelDesires_Booksurge_01.136 136 09-12-2008 13:08:29
parks
for
s.
ir
om
on
een
gan,
ed
will
cars.’
ed.
life;
nner
have
d to
then
oon
realised that it was working to their advantage, and people
discovered that they liked to explore their city on foot. Because
the city council made it gradually more difficult to drive and
park, visitors had time to get used to the idea that it was too
complicated to take the car, and took the bus or bicycle instead.
And so the centre of Copenhagen underwent a dramatic
change from a car-orientated to a people-orientated place.’
This transformation of the physical environment is indeed
striking. The changing socio-economic environment played a
significant part in driving the transformation of public space
culture. This was a time when people became increasingly
familiar with alternative lifestyles and travelled in growing
numbers to southern European countries; incomes rose and
the population enjoyed an increasing amount of leisure time.
What makes the work of Gehl and Gemzøe special is the
documentation of the effect of this radical shift in people’s
behaviour patterns from a largely home-based culture into
active users of public space. They were the first to systematically
study and record pedestrian movements in the same way that
every city measures and records traffic flows. ‘ Facts – such
as being able to point out that public life in Copenhagen has
increased dramatically after twenty years of work – have
played a major role in showing the value of what has been
happening in the city,’ declares Gemzøe.
Over the years the researchers systematically counted
pedestrians and the numbers of people sitting and standing
in certain Copenhagen streets, at different times of the day
and in different seasons. This allowed Gemzøe to track the
gradual change in the behaviour of the city’s population,
which he describes in his book Public Spaces Public Life.
A unique working method was used to describe the urban
complexity: study what is happening, examine the problems
Lars Gemzøe
Associated partner at Gehl Architects in Copenhagen and a senior lecturer in
urban design at the Centre for Public Space Research, School of Architecture,
Royal Danish Academy of Fine Arts, and at Denmark’s International Study
Programme in Copenhagen. He is the author of Improving Public Spaces,
New City Spaces and Public Spaces Public Life.
Jan Gehl
Partner at Gehl Architects in Copenhagen and has recently been appointed by
the municipality of Rotterdam to fine-tune and support their ideas in developing
a more inviting urban network for the pedestrians and slow traffic in the inner
city, such as by creating extra connections and shortcuts or dealing with longer
urban blocks and creating more interactive building facades on the ground floor,
etc. analyse the city’s pedestrian public space network.
137 Street-level desires \\\/// Considerations What the Pedestrian Wants
StreetLevelDesires_Booksurge_01.137 137 09-12-2008 13:09:17
5
Unde
public
work
urban
receiv
Gemz
litera
the ci
famou
the ci
paths
work
artist
serial
139 St
and potentials, improve the situation, re-evaluate, and then
monitor developments.
As the monitoring study revealed the positive effects of
pedestrianisation, such as increasing activity in the streets,
a growing feeling of safety and diversification of activities in
the centre, the pedestrian network was expanded. When the
research results indicated that a saturation point was being
reached (simply because the capacity of the streets to
accommodate people on foot was fully used), urban designers
created specially designed public places to sit and stand:
places for visitors to rest, and thus extend their stay in the
centre. The city architect calls this concept ‘pearls on a
string’. The individual squares along the city’s main streets
have their own design and the streets connecting them are
surfaced with a simple, uniform paving materials.
The researchers also concentrated on the time dimension of
public space, exploring the use of the public space network
at night and during the winter. They counted the lit windows
and shop fronts by night as an indication of public life and
concluded that good distribution of night-time functions
creates a safer and friendlier city centre. A balanced mix of
retail, leisure and residential uses can have very positive results.
On a cold winter night, for example, 6, 800 inhabitants living in
the centre of Copenhagen means 6, 800 lighted windows
overlooking public squares and streets.
Gehl and Gemzøe’s research clearly shows that there is a
one-to-one relation between the area of pedestrian space in
the city and the rise in the numbers of people using the city
centre. ‘ From 1968 to 1995 the number of people who spent
time in the public space of the city centre increased three and
a half times. Over the same period, the total area of car-free
streets and squares increased three and a half times.’ Not only
has the number of visitors to Copenhagen city centre risen,
but the time they spend in the centre has also increased.
‘A good pedestrian network offers a pleasant experience
through the centre,’ stresses Gemzøe. ‘Given the opportunity,
people can walk for kilometres. Here the issue is not about
the design of one grandiose square or a street, but more
about the consistency of the network and the continuity of
linkages. How does someone entering the city find their way
to a particular destination? This does not necessarily mean
connecting every square to another, but a conscious definition
of entrances and continuities within the network.’
GI Strand before
and after
pedestri ani sati on.
138
StreetLevelDesires_Booksurge_01.138 138 09-12-2008 13:09:19
5 km/h versus 60 km/h
Understanding the perception of the user of the pedestrian
public space is an important aspect of Gehl and Gemzøe’s
work on improving legibility. They explored the area where
urban design and architecture meet; a dimension that has
received little attention so far.
Gemzøe recognises two masterpieces in the urban design
literature that investigated the perception and orientation of
the city user moving through the urban space. The first is the
famous study by Kevin Lynch, The Image of the City, in which
the city is rendered legible by five basic structural elements;
paths, edges, districts, nodes and landmarks. The second
work is The Concise Townscape by urban theorist and graphic
artist Gordon Cullen. Cullen’s sketches illustrate legibility as a
serial vision, the frames representing the subject’s perception
at regular time intervals based on movement through the urban
space at the uniform pace of a pedestrian.
While Lynch’s work reveals a much larger vision about the
urban environment, the importance of Cullen’s work is the
structure of surfaces and depth of detail. The difference in
the definition of scales depends on the speed of perception.
‘ Lynch refers to a car driver, whereas Cullen looks through
the eyes of the pedestrian,’ explains Gemzøe. The speed of
movement in the street influences the exchange of information
and quality of communication in urban space, and thus its
legibility. Stressing this difference in the speed of movement,
Gemzøe refers to the research paper he wrote with Gehl at
the Centre for Public Space Research in Copenhagen:
‘Close Encounters with Buildings’. ‘ While our perception of
public space naturally depends on viewpoint and distance,
139 Street-level desires \\\/// Considerations What the Pedestrian Wants
esults.
ng in
a
ce in
ity
ent
e and
free
only
en,
unity,
ut
of
way
an
nition
Saturati on poi nt
for a pedestri an
quay i n
Copenhagen.
Publ i c l i fe i n
Copenhagen
has i ncreased
dramati cal l y.
StreetLevelDesires_Booksurge_01.139 139 09-12-2008 13:10:12
the sp
histor
and p
He we
archit
our w
the en
things
at som
the 60
short
comm
Accor
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leadin
5 km
arch
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the
i s m
60 k
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si gn
and
141 St 140
StreetLevelDesires_Booksurge_01.140 140 09-12-2008 13:10:14
the speed at which we move is crucial. Rooted in its biological
history, the human sensory apparatus is designed to perceive
and process sensory impressions while moving at about 5 km/h.’
He went on to describe the difference between 5 km/h
architecture and 60 km/h architecture. The first corresponds to
our walking pace. On this scale the viewer’s interaction with
the environment is more intimate: you can smell, hear and
feel all the details. Signals and
signs are viewed at a close range
and so they can be small and
refined. Walking becomes even
more appealing if the details and
displays along the way are
carefully crafted, and if there are
things to smell and touch so that all the senses are engaged
at some point. In contrast to this ‘slow’ architecture,
the 60 km/h architecture along the roads used by vehicles is
short on detail and signs are large and simple to allow easy
communication of information.
According to Gemzøe, some European city centres originally
characterised by ‘slow’ architecture have been invaded by cars,
leading to a ‘perceptive gap’. Some parts of these centres present
a rather blank three-dimensional surrounding that contains
insufficient detail for a user on foot. ‘ This mismatch needs to
be overcome if the experience of the pedestrian perceiver is
not to be compromised.’
Conceptual model
Copenhagen’s consistent urban design policies dating from
the 1960s and the works of Professor Gemzøe provide a source
of inspiration for the EU Spatial Metro project, which aims to
provide a way of making city centres legible and navigable for
visitors and local people. Like Gemzøe’s work, this project tries
to understand the pedestrian’s experience of historic city
centres and adopt a conceptual model for pedestrian movement.
Delft University of Technology, one of the research partners in
the project, has already conducted field studies in Norwich
(October 2005) and Rouen (December 2005) that focus on the
user’s experience. The ambition is to integrate street interviews
with electronic surveillance, such as GPS tests and video
observations, to enable the movement patterns of the visitor to
be documented and understood more precisely and effectively.

Mi smatch
between 5 km/h
and 60 km/h
si gnposti ng.
5 km/h
archi tecture:
i nteracti on wi th
the envi ronment
i s more i nti mate.
60 km/h
archi tecture:
short on detai l s,
si gns are l arge
and si mpl e.
Photography
Jan Gehl.
141 Street-level desires \\\/// Considerations What the Pedestrian Wants
StreetLevelDesires_Booksurge_01.141 141 09-12-2008 13:10:48
The experience economy
A
is big business and the (urban)
environment is gradually becoming a consumer good, also in
the historical city centre. Amidst the thriving competition, city
centres are in search of a unique identity to attract visitors.
What is the task of urban designers in this process? Are we
becoming mere producers of consumer goods or can we
aspire to being the directors of the theatre referred to as the
‘city centre’?
Conditions of stay, state of the art
The conditions of stay in the public space are an important part
of the urban experience and are therefore often included in
economic revitalisation strategies. By offering a pleasant and
unique ambiance, the city centre is made more attractive and
more competitive in relation to other city centres. The general
idea is that people will thus tend to stay longer and spend more
money. In search of this ambiance, city centres are renovating
their cultural heritage, repaving their streets and organising
events. In 1990 for example, Groningen wanted to improve
its city centre. It consequently had its pavements renewed,
removed a large part of its commercial signboards and
appointed a ‘city-guide’ to organize and advertise events.
2

This example reflects a common method of policy-making.
In mo
physi
way?
result
attrac
only a
Socia
encou
exper
is ‘ to
encou
En·core enjoy
Historical city centres. The part of the
European city where ‘it all began’, where a
great part of our collective consciousness
developed, places we love to return to on
holidays. They still form the cores of many
cities and in the last century, they have
been challenged to face modernity,
industrialisation, the invasion of the car
and lately the rise of consumer society.
In this consumer society, it is not just
goods that are consumed but
increasingly ambiances too.
1

Bob Mantel
Shoppi ng,
estheti cs and
cul ture.
142 143 St
StreetLevelDesires_Booksurge_01.142 142 09-12-2008 13:11:00
n)
so in
, city
rs.
we
the
t part
in
t and
e and
neral
more
vating
ing
e
d,
.
2

g.
In most cases the ‘ formula’ is very similar, emphasizing the
physical environment and entertainment. But is this the right
way? A similar approach used in different city centres naturally
results in very similar city centres. They look the same and
attract similar kind of people. However, similarity is not the
only argument that can be used to question the approach.
Social science points out that the social environment and the
encounter with other people play an important role in the
experience of the urban context. We often hear that the goal
is ‘ to see and to be seen’, but in post-modern society, the
encounter with our fellow man has an ambivalent character,
state Hajer and Reijndorp
3
.On one hand we have social
segregation because people are looking for space which suits
their particular lifestyles, and therefore avoiding the ‘other’.
On the other hand are we are curious about what is different
and therefore looking for ‘other’ people. We actually search
for the encounter. The encounter becomes an experience.
The second argument is the logic of the experience economy.
In this economy, trends and hypes have a brief character and
the impulse of the experience must therefore be new to make
an impact.
1
However, the physical urban environment functions
very differently. It is difficult to renew and therefore in a way,
static. How long does the impulse of a newly refurnished
public space last? For the ideal conditions of stay, both
these issues should be integrated in revitalisation strategies.
The question is how.
Hypertopia
The hypothesis offers an alternative approach to compose
the conditions of stay. As other approaches, it embraces
St
geo
twe
and
143 Street-level desires \\\/// Considerations En·core enjoy
StreetLevelDesires_Booksurge_01.143 143 09-12-2008 13:11:05
the da
will st
stalls
the m
becom
of del
The la
conte
exper
but is
is aut
to the
and t
all sp
N
The c
drive
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town
With
destin
It serv
i rtual
n’
n the
e
enty
ve
odel .
‘ambiance’ or experience as its main component. However,
instead of a preset evolvement of the ambience, it suggests
that it can be more dynamic. Essential in this approach is
the focus on the public domain and the way ambiances are
directed. Both are key elements in generating a changing,
renewing and even partly self-directable experience.
Configuration of the public domain
The public domain becomes a means for conditions of stay
when it allows encounters and exchanges; a space should
allow several lifestyles to converge and there should be a
‘in between’ space. This ‘in between space’ is a conceptual
space which divides and connects lifestyles niches. If one is
only interested in one’s own lifestyle, this ‘in between space’
is a safe barrier. If one is interested in the lifestyle of the other,
this is then the space within which the encounter can be sought.
In this way, an exchange between lifestyle groups is defined
by the members of the groups themselves. The exchange
becomes ‘autobiographical’, and is therefore always optimal.
This exchange is important as it is said to stimulate the
development of culture.
3
By creating a spatial layout in which
such an exchange is optimal, the development of culture is also
optimized and reaches a state of acceleration. Gadet
4
states
that it is especially culture that makes people visit cities.
The more people visit the centre, the more the exchange is ‘ fed’.
The circle is complete. Within the conditions of stay, the public
domain is a means with a self-generating characteristic.
Directing significance: Snooze, open specific
As mentioned above, within the experience economy, the urban
environment becomes a consumer good. Generally, spaces or
objects are given a significance to direct an experience. Some
even compare the directed experience of city centres with
Disneyland, where everything is designed, directed and thought
through. Such an experience allows virtually no space for
one’s own interpretation. The durability of such a system is
questionable -see before. A possible way of dealing with this
issue is to let go of total directing. Van ‘ t Spijker refers to the
concept of ‘snooze’
5
. Snooze is a state between wake and
sleep, between hyperactivity and deadly calm. It refers to a
situation in which no dominant significance is given, leaving
space to shape one’s own significance. For example, if you visit
a market in the middle of the day, you will probably experience
a busy place where people are buying and merchants are
selling goods. This (generic) identity is produced by a set of
unwritten rules. But if you visit the same market at the end of
Basketbal bar.
144 145 St
StreetLevelDesires_Booksurge_01.144 144 09-12-2008 13:11:23
the day, its identity will be totally different. A few salespeople
will still be selling their goods, while others will be moving their
stalls and cleaning wagons will be driving around… In short,
the market ‘will be changing into an indeterminate space, and
becoming free again. ‘ There are no rules, only a genial chaos
of delivery vans and pick-up trucks’.
5
The latter situation is the type of impulse generated by the
context, which stimulates but does not determine the
experience. This is called ‘open specific’.
5
The impulse is given
but is not intense enough to direct the whole experience. One
is automatically much more seduced to anticipate or respond
to the impulse. Significance becomes ‘autobiographical’ too,
and this is precisely the key to a unique, renewing and above
all spontaneous experience.
Norwich
The city Norwich, East Anglia’s capital, is situated two hours
drive north from London. With approximately 250,000
inhabitants in greater Norwich, it would seem to be a modest
town but due to its regional setting, it functions very differently.
With no other cities close by, Norwich is the region’s main
destination for work, shopping and (governmental) services.
It serves over 1,000,000 people
6
and in 2004 was even rated
8th in the Experian Retail Centre Ranking! In their research,
Pellenbarg and Kooij
7
describe Norwich as a regional capital
and distinguish an important characteristic of these types of
cities; ‘ the face value’. ‘An urban centre becomes an avertable
regional capital when it is esteemed and accepted as such.
It is not only the actual number of shops that is important, but
also the feeling that the town can fulfil everyone’s needs. This
indicates the significance of the mental picture of urbanity in
a city’s identity.
Norwich’s town planning has been remarkable, as for decades,
the city has focused on an ‘ Urban Renaissance’
B
. In 1962,
for example, Londonstreet was the first shopping-pedestrian
street in the U. K. and recently, huge down-town development
has taken place. Instead of having large shopping facilities
developed out of town, Norwich chose in the late eighties to
build an underground shopping mall and parking garage in
the hill of Norman Castle, one of the city’s unique monuments!
Recently, the development of the Chapelfield Mall and the
Forum (library, BBC offices, information centre and a restaurant)
The Norwi ch Market.
‘ fed’.
public
urban
ces or
Some
h
ought
r
is
this
the
d
o a
ing
u visit
ience
e
t of
d of
145 Street-level desires \\\/// Considerations En·core enjoy
StreetLevelDesires_Booksurge_01.145 145 09-12-2008 13:12:55
plans
of the
T
The d
the ne
conne
netwo
space
space
This ‘d
sides
are sc
as fai
will co
Altho
will th
In the
widen
leave
spot t
Both
conve
in the city centre have followed suit. Although these
developments have meant an important step in the process
of vitalising the city centre, the public space is lagging
behind. It is not just the physical quality of the public space
and the embedment of these new programmes that need to
be reconsidered, but also the development of relatively large
interior semi-public spaces. Should public space, like these
interior spaces, be conditioned too? Or could it offer an
alternative, taking on a complementary role?
Norwich Market Square
Located in the heart of the old city, Norwich Market Square is
still a centre of commerce. Where hundreds of years ago
merchandise was brought in by the river, today, fashion, food
and other consumer goods are sold. The dynamic history of
the place can be recognised in the surrounding architecture.
Representing the design philosophies of different times,
the buildings give the place a strong and unique identity.
Although at first sight the space seems to function well,
there is however a number of aspects that gives a different
perspective…
Thanks to its central position in the city’s shopping and
pedestrian area, the market square is fed by large flows of
people. People pass by or visit the market but there is very little
space to sit and watch the public. This means that very few
spend any length of time there. Moreover, the market itself
has a very autonomous character. Its rational grid layout has
a limited interaction with the context and fails to produce
places to stay. Both issues point out that the dynamic public
domain has failed to evolve to its full potential.
As said before, the distribution of flows is no longer adequate.
The developments of the Chapelfield Shopping Mall and the
Forum have changed the use of the network, both spatially and
in time. Both developments are important for their programmes
(see above) as well as for their car parks. Forum provides 204
and Chapelfield 1,004 spaces. The latter is open at night and
feeds the evening economy, which is located just north of the
Market. This elementary change brings in new flows on the
west side of the Market. Unfortunately, a number of aspects
frustrate these new flows: the natural difference in height of
approximately four meters between the eastern and western
side of the market, the day and night presence of the market
and the current design of the public space.
Lastly, like most others, the city wishes to organise events in
public space. Due to the high density of the build-up area,
there are however few large spaces available. The municipality’s
Free use of area. Wedding. Jazz concert.
Upper and
l ower fl oor
area.
Exampl es of
how to use
the ‘ Deck’ .
146
StreetLevelDesires_Booksurge_01.146 146 09-12-2008 13:13:13
plans mention a few, but these are all located on the outskirts
of the historical centre, away from restaurants, pubs and shops.
The design
The difference in height and the lack of space have prompted
the need to introduce a second ground level. This is a
connecting element which will provide the missing links in the
network and will redistribute space and programme. It will free
space for new niches to develop and negotiate the use of the
space between the niches.
This ‘deck’ will follow the logical pattern of flows and at the
sides it will be recessed to reserve open spaces. When events
are scheduled, these spaces can be used for large objects such
as fair trucks or stages. By following the flow pattern, the deck
will cover part of the market and provide shelter from rain.
Although its outdoor character will be preserved, the market
will thus be less dependent on the weather.
In the middle, at the crossing of the flows, the deck will be
widened to provide a place to stay. People can therefore
leave the flow, sit down and take time to sit down. It is at this
spot that the deck folds down and connects with the market.
Both worlds meet; a mix of staying, passing by and shopping
converge at this point.
The market itself will also be reorganised. The current market
layout is a grid pattern that does not connect to its surroundings
at all. The new configuration adapts to the flows at ground level
and creates diverse spaces within the network of the market.
Instead of being an autonomous unit, the market will thus
become much more of a part of its surroundings and will
moreover offer a place to stay.
In the current situation, the market is constantly present. It
occupies the whole square, even when it is not open. In the
new configuration, under the influence of the new European
law, one part is made architectural and the other part flexible.
After opening hours, this part can be removed and the open
space used for other activities such as festivals and events.
The space can also be used by the programmes in surrounding
buildings, for example as outdoor terrace areas. In this way,
St
geo
twe
little
ew
elf
has
e
blic
uate.
the
y and
mmes
s 204
and
f the
he
cts
t of
tern
rket
ts in
a,
ality’s
By fol l owi ng the fl ow
pattern, the deck wi l l
cover part of the
market and provi de
shel ter from rai n.
StreetLevelDesires_Booksurge_01.147 147 09-12-2008 13:13:25
Notes
1 H.
SD
2 Bi
3 M.
NA
4 J.
5 J.
NA
6 ht
7 P. H
Va
A Ex
Th
in
ha
us
B Ur
‘…
an
an
Photo
p.143 (u
J. Gehl
The Da
School
p.143 (u
M. Haje
NAI Pub
p.144 (l
Basket
the range of programmes and related lifestyle groups will be
increased and the public domain further diversified.
In this (re)distribution of programmes, the deck will generally
be free of programmes to minimalise the preset and commercial
significance. Embedded in a context full of preset significances,
the deck will be a place which one can give one’s own
significance. Visitors, passers-by and neighbouring programmes,
will all be able to use the deck according to their own needs.
This diverse, unplanned use is a slumbering impulse for a
changing, multi-coloured, undefined significance.
The three-dimensional shape of the deck will naturally produce
a wide range of relations between the lifestyle niches. The ‘in
between space’ is diverse and a choice can be made as to
how to relate to the other niches. At the edges, the encounter
can be close without losing the spatial barrier. The groups will
be able to get quite near to each other, with the difference in
height preventing an actual physical encounter. A very intense
but safe interaction is thus created. At the top of the deck, the
visual relationship with the greater context is important. From
a seated position on the deck, there will be a clear view all
the way to the Forum. The square in front and the restaurant on
the first floor can both be seen. In the middle, the deck folds
down to the market. People can sit on the stairs and position
themselves between the market and the deck. The ‘in between
space’ is ‘autobiographic’.
Reflection
At the start of this article, I questioned the role of urban
designers in the planning process of creating conditions
of stay in historical city centres. The Hypertopia suggests
a different course to that witnessed in many regeneration
strategies. The physical environment is less important in this
theory. Rather, the experience of one’s fellow man and one’s
undetermined, autobiographical experience is leading. As a
result, the ambiance or the experience is not predetermined
but merely initiated. It comes to its full expression with the
participation of the visitors, who shape their own experience
and give significance to the place. By this participation,
the ambiance becomes dynamic, spontaneous and above all,
specific. After all, different people at different places will
participate differently.
The Hypertopia is not an ‘invention’. It does not reject existing
means, but simply uses combines and slightly redefines them.
The change is not major, but is simply a matter of redefining
the synthesis of our ‘ tools’… we can remain urban designers,
we just have to be creative with that what we already know.
148 149 St
StreetLevelDesires_Booksurge_01.148 148 09-12-2008 13:13:29
Notes
1 H. Mommaas, De vrijetijdsindustrie in stad en land (2000),
SDU Publishers, Den Haag.
2 Binnenstadsvisie Hart in de Stad (2002), Gemeente Groningen.
3 M. Hajer, A. Reijndorp, Op zoek naar nieuw publiek domein (2001),
NAI Publishers, Rotterdam.
4 J. Gadet, Publieke ruimte, parochiale plekken (1999), PhD thesis.
5 J. Van ’t Spijker, Snooze, immersing architecture in mass culture (2003),
NAI Publishers, Rotterdam.
6 http://www.historicalnorwich.co.uk/chapelfield.html
7 P. H. Pellenbarg, P. Kooij, Regional Capitals; Past, present and prospects (1994),
Van Gorcum, Assena.
A Experience economy
The Experience Economy, according to B. Joseph Pine II and James H. Gilmore
in their 1999 book of the same name, is an advanced service economy which
has began to sell ‘mass customization’ services that are similar to theatre,
using underlying goods and services as props.
B Urban renaissance
‘…urban renaissance is the process of improving the quality of life in towns
and cities and ensuring they are places that people choose to live, work
and play…’ (Government’s Urban White Paper (2000), UK).
Photography
p.143 (upper and bottom left)
J. Gehl, L. Gemzoe, Public Spaces Public Life (1996),
The Danish Architectural Press & The Royal Danish Academy of Fine Arts,
School of Architecture Publishers.
p.143 (upper right)
M. Hajer, A. Reijndorp, Op zoek naar nieuw publiek domein (2001),
NAI Publishers, Rotterdam.
p.144 (left and right)
Basketbalbar, NL architects.
St
geo
twe
St John’ s Cathedr
model .
On the l eft, the ‘
geometri c shape
ri ght, the same s
‘ textured’ – over
separate texture
been used for thi
ween
s
n
this
ne’s
s a
ned
he
nce
e all,
l
sting
them.
ing
ners,
ow.
149 Street-level desires \\\/// Considerations En·core enjoy
StreetLevelDesires_Booksurge_01.149 149 09-12-2008 13:13:30
Spatial
Metro map
Frank van der Hoeven
Interreg is a generous programme that provides European
partners with additional funding for the kind of projects they
aspire to undertake in order to strengthen the social and
economic cohesion of their city or region. From the perspective
of the programme, it is essential to assure that expenditure and
investments are sound and comply with the goals set by the
European Union with a view to realising its regional policies.
The Interreg programme therefore requires that partnerships
are clear about the activities to be undertaken in connection
with a specific project and the products to be thereby delivered.
One of the products to be delivered by the Spatial Metro
partnership is a specific kind of plan or map. The original
proposal for the Spatial Metro project promised to:
… provide a structured transnational response to
the challenge of making Northwestern European
cities and their component elements intelligible,
legible and navigable for visitors and local residents
by adopting a conceptual model for pedestrian
movement based on a diagrammatic plan used to
orientate users around metros, U-bahn or
underground railway systems and to support
such a model with a broad range of media,
human and small-scale physical infrastructural
systems…
The idea was to learn from the London ‘ tube map’. This is
recognized worlwide for its clarity and has been and still is
frequently reproduced. The Spatial Metro project set out with
a similar goal. It aimed to produce a diagram that could aid
walking through a complex system of public spaces in the
same way that the London tube map aids orientation through
a complex system of metro routes. Given the context of the
project, this is a sound goal. It also explains the title of the
endeavour; a metro map for public spaces or in short: spatial
metro. As a good lead partner, Norwich has already produced
such a map. However, there is an interesting twist. In March
2006 the Central London Partnership delivered a land-mark
study on wayfinding titled Legible London. The study was
conducted by AIG. The report explains among other things the
problems faced by London in attempting to persuade people
to do more walking. One of these problems is posed by the
use of a London tube map. The most commonly used tool by
pedes
Over
the tu
Espec
far ap
statio
walkin
destin
distan
instan
are fa
distan
them
the sa
some
some
TU De
actua
metro
Mosc
the m
more
Norwi ch
Wal ki ng Metro,
a network for
di scoveri ng the
ci ty on foot.
150 151 St
StreetLevelDesires_Booksurge_01.150 150 09-12-2008 13:13:30
l
s
is
with
aid
e
ough
he
he
atial
uced
rch
ark
s
s the
ople
he
l by
pedestrians in London to find their way around is the tube map.
Over 40% of pedestrians rely on this diagram. The problem with
the tube map is that it distorts actual distances between places.
Especially in the city centre, tube stations seem to be relatively
far apart while in reality, they may be extremely nearby. As
stations look far apart, people tend to take the tube when
walking would be a more efficient way of getting to the desired
destination. For their wayfinding, pedestrians rely on actual
distances, and on whether a street is curved or straight for
instance. When they see two elements on a map or diagram that
are far apart, they assume that there is in actual fact a great
distance between them. If elements are straight, they expect
them to be straight in real life too. Diagrams are abstracted for
the sake of clarity, but at the same time, this abstraction causes
something essential to be lost. This explains why pedestrians
sometimes make the wrong decisions.
TU Delft attempted to develop a spatial metro map based on
actual topography. We firstly carefully examined complex
metro maps such as those of London, New York, Tokyo and
Moscow. We observed that 10 to 13 different colours is about
the maximum that a diagram can handle. If such a system is
more complex, other techniques than colours are used. Among
information specialists in the field of visualisation, it is a well
know fact that people can only distinguish between a limited
number of colours. With this in mind we reduced the complexity of
the original Norwich street pattern to 13 coherent lines or paths.
Remarkably, most of these paths mainly follow a north-south
or east-west direction with some intersecting curved paths.
Although the historic street pattern was not precisely planned,
there seems to be more regularity than one would guess from
a first visit. As a result we were able to produce a clear map.
However the map has its own limitations. If a pedestrian wants
to use such a system of spatial metro lines, the intersections
between the lines are essential. It is at the intersections that
the pedestrian needs to make a decision, for example, as to
whether to continue along the same path or to turn left or right,
following a different path (symbolised by a different colour).
Most of these intersections lack a proper name or other
identifier. There is no good way of identifying these essential
‘ transfer stations’ in this spatial metro. At the same time,
many of the commonly used points of reference (buildings
such as the city hall, the cathedral or the castle) are often
located between streets and intersections. The role they plan
in such a ‘metro scheme’ is consequently less important. This
etro,
for
g the
ot.
151 Street-level desires \\\/// Presentation of the cases Spatial Metro map
StreetLevelDesires_Booksurge_01.151 151 09-12-2008 13:13:32
152 153 St
StreetLevelDesires_Booksurge_01.152 152 09-12-2008 13:13:33
is in contradiction to they way that pedestrians walk through
a city. For pedestrians, the final destination is more important
than where to turn right or left.
The main problem with applying a metro-map approach to
pedestrians is that there is nothing comparable to an
interchange station when you are on foot. Pedestrians do not
need to switch vehicles, but continue along their unique path.
Considering this, one may ask whether identifying specific
continuous paths crossing the city makes sense. No one would
actually take such a path on foot from start to finish. The
concept used in GPS systems could be of some assistance here.
GPS handhelds define lines or paths by means of ‘way points’.
60 to 70 of such way points are used to describe a city’s main
paths. Based on these points, any individual path is possible.
With navigation systems rapidly becoming accessible to mobile
phones, such an approach is a real option in the near future.
However, we still need to ask ourselves in all honesty whether
pedestrians really need the same kind of accurate descriptions
as motorists, for example, especially when they are merely
visiting a city for leisure purposes. One part of such a visit
might be aimed at a specific goal or reason, but another part
will be about discovering things that were not expected. How
can these two needs be balanced?
Spati al Metro
map based on
a maxi mum of
13 paths.
153 Street-level desires \\\/// Presentation of the cases Spatial Metro map
StreetLevelDesires_Booksurge_01.153 153 09-12-2008 13:13:35
In our GPS research, we noticed that each entry point in the
city is linked to a specific realm it serves. People starting out
at the Chapelfield Mall cover a different part of the city centre
than people starting at St. Andrews. People need to know what
they can find within the reach of such an entry point. Depicting
areas or districts in the city which can each provide something
(thematically) specific, visually identifying those areas (such as
the Lanes in Norwich) and providing information on how to get
to other areas of interest on foot could provide the strategy we
need. Such a strategy would converge with the functioning of
our mental maps. This approach would make it possible for
visitors to wander around and discover a city without providing
detailed information that would spoil any potential surprises.
At the same time however, it could guarantee that areas are
also visited that are not generally easily found. In this way, cities
could become more successful in presenting what they have
to offer their visitors.
Photography
p.151
Norwich City Council.
p.152 and p.154
Frank van der Hoeven.
p.155
Ekim Tan.
Indi vi dual path
based on waypoi nts.
154 155 St
StreetLevelDesires_Booksurge_01.154 154 09-12-2008 13:13:35
Di stri cts l i nked
by paths (i n thi s
case Rotterdam).
155 Street-level desires \\\/// Presentation of the cases Spatial Metro map
StreetLevelDesires_Booksurge_01.155 155 09-12-2008 13:13:38
re RE
StreetLevelDesires_Booksurge_01.156 156 09-12-2008 13:13:38
fl EF
Part 5
Reflection
How can we summarise what has
been carried out up to the
present? In the light of current
knowledge, what would we do
differently if given the chance?
StreetLevelDesires_Booksurge_01.157 157 09-12-2008 13:13:39
d the (urban)
mer good, also in
competition, city
attract visitors.
ocess? Are we
s or can we
eferred to as the
t
an important part
ten included in
g a pleasant and
re attractive and
tres. The general
r and spend more
es are renovating
and organising
ed to improve
ents renewed,
oards and
ertise events.
2

policy-making.
A learning
experience
The Spatial Metro Interreg IIIB project
allowed its partners take part in a valuable
transnational exchange of experiences,
ideas and practices. It also allowed them
to invest in the quality and the legibility of
their public spaces, essential ingredients
in strengthening the vitality of the historic
centres of the cities involved. With the
knowledge, partners were able to sharpen
their tools, instruments and skills to
address ‘real world’ issues, with regard
to orientation, navigation, visualisation
and information. What did we learn?
What would we do if we had to do things
all over again?
In a perfect world, we would first make a
thorough diagnosis of the way in which a
network of public space works or fails to
work using technology that can track the
Frank van der Hoeven mov
inte
asse
dete
inve
prob
of in
urba
we w
diag
asse
mad
We
Inte
app
gen
imp
thre
peri
158 159 St
StreetLevelDesires_Booksurge_01.158 158 09-12-2008 13:13:39
able
,
em
y of
nts
oric
pen

gs
a
a
to
he
movements of pedestrians and using
interviews with people. Based on the
assessment thus obtained, we would
determine where to invest and what to
invest in. Is identity an issue? Is legibility a
problem? Is light an issue? Is there a lack
of information? Is it necessary to improve
urban design? In this same perfect world,
we would thereafter make a second
diagnosis similar to the first. We would then
assess if and in how far the investments
made had been effective.
We feel that the current structure of the
Interreg programmes makes such an overall
approach difficult or even impossible. The
general timeframe reserved for a project’s
implementation is limited to approximately
three years, which is a relatively short
period. The programme requires that a
partnership be clear about its activities or
investments. A proposal can’t just describe
a well-defined first step and then tell: we will
see what comes next. It can’t say it will
make an thorough analysis and base its
investments on that with out becoming
specific on what it will spend the money
on. Such a proposal will obviously be less
successful than more clearly-defined
proposals.
We should nevertheless be aware that most
of the necessary ingredients for a ‘perfect
project’ were explored and further developed
in this project. Building on the experience
thus obtained, a follow-up project would
be well-advised to aim for a tight-knit
integration of all the elements involved.
159 Street-level desires \\\/// Presentation of the cases A learning experience
StreetLevelDesires_Booksurge_01.159 159 09-12-2008 13:13:39
Publisher
Booksurge Publishing.
Editors
Frank D. van der Hoeven, Michiel G. J. Smit and Stefan C. van der Spek.
Authors
Thierry Burkhard, David Drinkwater, Ulrich Furbach, Sam Gullam,
Frank van der Hoeven, Reinhard Kallenbach, Micheal Loveday, Pascal Mages,
Bob Mantel, Markus Maron, Kevin Read, Pascal Regli, Jonas Schmid,
Stefan van der Spek, Ekim Tan and Christian Thomas.
English editing
Sharon Fenn and Derek Middleton.
Design
Studio Bau Winkel (Jacques Le Bailly), The Hague, The Netherlands.
The content of this publication reflects the views of the authors. The Managing
Authority is not liable for any use that may be made of the information contained
therein.
Delft University of Technology, Department of Urbanism, © 2008.
ISBN 978-90-9023167-9
Project part-financed by the European Union.
StreetLevelDesires_Booksurge_01.160 160 09-12-2008 13:13:40
Delft U
StreetLevelDesires_Booksurge_01.2 2 09-12-2008 12:22:14
Back is approx. 0,4352 in
Cities can be chaotic and confusing places at the best of
times – even for local people!
Spatial Metro, a project largely funded by the EU, aims to
make city visits more enjoyable for pedestrians by making
cities easier to navigate, easier to walk around and easier
to understand and appreciate.
This is achieved in various ways, including illuminating
characteristic buildings, providing ‘metro style’ maps as well
as appropriate information and signposting for pedestrians
and the application of GPS technology.
Together with municipalities and universities, five cities
(Norwich, Bristol, Rouen, Koblenz and Biel/Bienne) in North
West Europe have carried out pilot studies and exchanged
experiences. In this publication, their findings are shared
with the reader.
Street-l evel desi res
Di scover i ng the ci ty on foot
Pedestrian mobility and the regeneration
of the European city centre
Pedestrian mobility and the regeneration
of the European city centre
F.D. van der Hoeven
M.G.J. Smit
S.C. van der Spek
Editors
About the authors
Frank van der Hoeven works as an associate professor the
Delft University of Technology, Department of Urbanism.
Michael Loveday is chief executive of the Norwich Heritage
Economic & Regeneration Trust (HEART).
Stefan van der Spek works as an assistant professor for
the Delft University of Technology, Department of Urbanism.
Reinhard Kallenbach is a journalist and historian from
Koblenz.
Sam Gullam is principal of Lacock Gullam and lead
consultant to the Bristol City Council for the design
of signage for the Spatial Metro Project.
Thierry Burkhard, Jonas Schmid and Pascal Mages work
for the municipality of Biel/Bienne, Department of Urban
Planning.
Ulrich Furbach, Markus Maron and Kevin Read work for
the University of Koblenz Landau, Department of
Computer Science, Artificial Intelligence Research Group.
David Drinkwater works as a research associate for
the University of East Anglia (UEA), School of Computing
Science.
Christian Thomas and Pascal Regli work for the Swiss
Pedestrian Association.
Ekim Tan works as a PhD student for the Delft University
of Technology, Department of Urbanism.
Bob Mantel graduated at Delft University of Technology,
Department of Urbanism. The Norwich questionnaires
were part of his graduation.
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A_StreetLevelDesires_Cover_Books1 1 09-12-2008 11:53:07

. Department of Urbanism. © 2008.Pedestrian mobility and the regeneration of the European city centre Stre et-level des ires D iscover ing the c ity on fo ot Delft University of Technology.

As an Interreg IIIB project in the Northwest European region. The B strain of Interreg deals with transnational cooperation. Norwich explains in quantitative terms what this actually means to the economy of a city: . Spatial Metro was developed within the framework of Interreg IIIB. As lead partner of the project. shoppers and even local residents rarely have a clear or coherently expressed view of what a city has to offer geographically or thematically. Interreg is a community initiative which aims to stimulate interregional cooperation within the EU. France. transnational and interregional cooperation. It claims that cities are chaotic places.A transnational challenge In the spring of 2004. The proposal assumes that people’s stay is shortened by their lack of overview of or information on what a town can actually offer them. visiting business people. Br istol Norw ich Delft Koblenz Rouen Biel Zür ich The original Spatial Metro project proposal is straight forward. The Netherlands and even Switzerland. financed by the European Regional Development Fund (ERDF). It states that tourists. The Spatial Metro partners across Europe. Delft University of Technology was approached by Norwich City Council with a request to participate in their project Spatial Metro. Spatial Metro brings together partners from the United Kingdom. Germany. The programme aspires to strengthen economic and social cohesion throughout the EU by fostering the balanced development of the continent through cross-border.

the Spatial Metro project prompted Delft University of Technology to tap into a greater European experience that integrates aspects such as urban renaissance.Visitors who plan a day trip to a city will stay in town for an average four to four-and-half hours and spend about £ 100. If their arrival is welcoming. From this perspective. Koblenz (D) and Biel/Bienne (CH). Norwich also developed a successful and long-standing policy to prevent out of town shopping by strengthening the vitality of its original historic district. . However. At first glance. these statements may seem somewhat narrow in scope. Such a policy requires a city to take a serious look at its economic performance. Five cities are participating in Spatial Metro: Norwich and Bristol (UK). Rouen (F). Norwich itself is proud to have the most intact mediaeval street pattern of the United Kingdom. the destination is confusing and demands are not met. it is a sound approach to optimise conditions allowing people to discover a city on foot. these words make perfect sense. relaxed and intelligible and if visitors are able to navigate their way around and their original expectations are fulfilled or surpassed. leisure economy and even sustainability. they will stay for six to seven hours and spend in excess of £ 150. Not every city is chaotic and surely there is more to life than just money. public space. As such. clean. Each of these cities is characterised by a historic city centre. built heritage. If the welcome they receive is inhospitable. Mediaeval street patterns are indeed difficult to navigate and pose a true challenge. the destination is safe. pedestrian mobility. Mediaeval street patterns are the product of spontaneous urban growth and lack the sometimes rigid clarity of modern planned developments. the same visitor will tend to leave after only two hours and spend less than £ 50. placed in their proper context.

The book aims to disseminate our experience and knowledge to further strengthen social and economic cohesion throughout Europe. ‘Street Level Desires’. . Finally. Delft decided to capture the essence of the Spatial Metro experience in a document ref lecting the versatility of the transnational response to pedestrian mobility and the regeneration of the historic European city centre. Rouen and Koblenz. Frank van der Hoeven Readers this Way. The Delft University of Technology examined the question as to how to assess of the effectiveness of the investments made in Norwich. Each of these partners has supported the project in their own unique way. The University of East Anglia deployed its automated modelling software to visualise the original historic centres. How can aspects like the accessibility and navigability of public spaces be measured? Much of the effectiveness hereof naturally depends on the way people use the public space. The document became this book. The University Koblenz/Landau delivered a so-called Blue Box that provides on the spot information by means of Bluetooth technology.The partnership also included knowledge organisations. We therefore used novel tools to analyse in detail the movement patterns of people visiting these three city centres. The Swiss Pedestrian Association made various contributions as a strategic and competent expert organisation on pedestrian mobility.

Jonas Schmid and Pascal Mages Part 2 Investments and context Stefan van der Spek 52 Norwich Rouen Koblenz 54 60 66 .Contents Part 1 In perspective 10 12 20 28 36 46 The Norwich approach Frank van der Hoeven and Michael Loveday Lighting as a way to guide people through city centres Stefan van der Spek Driven by the federal garden show Reinhard Kallenbach Welcoming its visitors Sam Gullam Information and signposting for pedestrians Thierry Burkhard.

Part 3 Techniques 72 74 80 86 Information systems for Spatial Metro Ulrich Furbach. Markus Maron and Kevin Read The process and the problems David Drinkwater Tracking pedestrians in historic city centres using GPS Stefan van der Spek Part 4 Considerations 112 114 122 130 136 142 150 Disney Ekim Tan Analogue and digital information for pedestrians Christian Thomas and Pascal Regli Vermeers wanted Ekim Tan What the pedestrian wants Ekim Tan En·core enjoy Bob Mantel Spatial Metro map Frank van der Hoeven Part 5 Reflection A learning experience Frank van der Hoeven 156 158 .

.

Part 1 In perspective Five cities in North-West Europe took part in the Spatial Metro project. What were the main issues that they had to deal with? .

The municipal population (125. At first glance. but some argue that prohibiting major out-of-town retail developments can actually damage the competitiveness of a city or region. Norwich is a significant regional centre . Regional centre Norwich is the capital of East Anglia. Norwich itself is 190 km north-east of London. the city seems relatively modest is size. Cambridge (100 km) and Peterborough (125 km). But this is misleading. The potential threats to retail activities in the traditional centres are well known.000) gives the impression that Norwich is a small.12 Strategies for a vital city core The Norwich approach Major out-of-town shopping centres are still a big issue on the European planning agenda. and in many respects culturally. The English city of Norwich shows that it is perfectly possible to develop a successful retail strategy based on the qualities of a historic city centre. It has made retail uses a cornerstone in an overall ‘urban renaissance’ approach to building a ‘liveable city’. an extensive region in the east of England characterised by relatively modest settlements dispersed over a wide area. Its position as England’s most easterly city makes it geographically. closer to the historic cities of Europe (Bruges and Amsterdam) than to English cities such as Manchester and Liverpool. Frank van der Hoeven Michael Loveday Norwich City Council has resisted retail development on greenfield sites and has put considerable energy and effort into making the existing centre work better. In fact. 90 minutes by train. unassuming market town. The only sizeable towns besides Norwich are Ipswich (at a distance of 70 km). The city is now performing far better than the national average.

This historic background helps us to understand the enormous post-war regeneration task the city faced. Norwich vied for the position of England’s second city between the Norman Conquest and the late 18th century. This important national role has left the city with one of the most significant architectural resources in England and possibly in Europe. the Castle Museum and the Sainsbury Centre for the Visual Arts. and a staggering 1. but just after the war this number had fallen to only a few thousand. Norwich has the largest collection of pre-reformation churches north of the Alps.000 inhabitants. where the core retail area is located. Moreover. was ranked eighth in the Experian League 2004 (which grades UK shopping locations by the size of the total floor space of its shops. the number of big-name chains and its quality independent retailers). Cambridge. six-day markets in Britain. These include the largest walled centre and most complete medieval street pattern in England. Other facilities include nationally important cultural facilities like the Theatre Royal.000 live within the captive core catchment. the largest Guildhall with the finest civic regalia outside London. The long distances to Ipswich. The city serves a regional catchment area of over one million people. Historic context Historically. The City hosts the headquarters of regional media organisations. the Norwich Research Park (including the largest food technology research facility in Europe) and the city’s international airport. with 200. of which 330.g.600 listed historic buildings spanning nine centuries.000 square metres of retail space. the city centre had become almost an empty shell and its subsequent regeneration demanded a much larger effort than in most European cities. It houses the Government’s ‘telematics think-tank’ (the CCTA) and a number of commercial companies (e. half of whom work within the old walled city. At its peak the current Norwich city centre was home to 80. The Norman Castle is said to be the finest secular building of its generation in Europe and the city houses one of the most important Norman cathedrals in Europe. Once the second largest city in England. funding constraints resulted in a . Norwich Union and Marsh).000. one of the oldest and largest open air. Norwich is also the home of the University of East Anglia. The shopping centre. Peterborough and London mean that this population is particularly loyal. including the BBC. The city employs just over 90.000 people. Anglia TV and regional and local radio and newspapers.13 Street-level desires \\\/// In Perspective The Norwich approach with a wider population (including suburbs) of about 250.

landscape. multi-professional department (transport. 1967). including the first pedestrianised shopping street in Britain (London Street. Pedestr ial areas. Green recreativ on areas.000 vehicle movements each day and the economic challenges of the 1990s as traditional industries contracted. crisis in conserving the City’s rich heritage. Impor ted building. Strategic (re)developted areas. a problem compounded by the pressure of 500. conservation. Towards a Strategic Approach In the late 1960s and 1970s. All this brought the tensions of sustaining one of the country’s most important historic resources while coping with the pressures of the regional capital and the challenges of global economic change into sharp focus. It engaged in some of the first work in General Improvement Areas to transform areas of 19th . Norwich was one of the nation’s ‘cutting edge’ planning authorities.14 Norwich city centre. planning) the City Council achieved notable successes. Working with an innovative.

Design approaches were applied to street furniture and shop fronts and a pedestrian signing strategy was adopted.15 Street-level desires \\\/// In Perspective The Norwich approach The Royal Mall. Retail Strategy The cornerstone of the strategies was the Retail Strategy. Pressure was building for out-of-town retailing fuelled by the deregulatory attitude of the Conservative Government. and it was the first authority to bring people back to live in the old city. raising concerns about the quality of life: without remedial action. The root of the approach was a series of interconnecting strategies directed individually at specific subject areas but together spanning a broad range of interrelated issues: retail. The city created a pedestrian priority core in the historic shopping centre and the main shopping street was fully pedestrianised. by the 1980s. major stores. The shopping centre was outdated and lost trade to regional competitors. It was responsible for one of the first comprehensive conservation area designations under the Civic Amenities Act 1967. which over a decade before the latest government guidance on retail planning. This prompted the Council into taking a pro-active approach to addressing these problems. Existing centre The existing shopping areas were renewed. recognised the importance of sustaining the whole centre by spanning a range of specific retail and other connected initiatives. century housing. out-of-town shopping and new developments. transportation. environmental quality and levels of service provision could easily have collapsed. conservation and greenspace. Norwich was reaching a watershed. A number of emerging pressures combined to blunt innovation and progress. Parking facilities for the major stores were improved and the city started to promote food stores in and adjacent to the centre. including the existing centre. . Little progress was made with transport planning since the County Council also became the Highways Authority and the city suffered from the constraints on local authority house building and a general failure of the Council to exploit its assets to the full. Major stores Norwich started to work with anchor stores to improve representation and profile. However.

5 hectare site of the old cattle market in the city centre. the City Council led a broad-based campaign of opposition.16 The Forum and the St Peter Mancroft Parisch Church. a 17 hectare retail and leisure complex was developed at the Riverside site next to the Norwich railway station. Out-of-town shopping Norwich continued to resist out-of-town development and drew up a Supplementary Planning Guidance statement with neighbouring authorities on goods. size of retail outlets and ancillary retail Transportation Having achieved some success with persuading the Highway Authority to allow further pedestrianisation. just outside the walled city. which were implemented as the County Council moved towards a transport strategy. with charges adjusted to favour shoppers and visitors. which resulted in the proposal being dismissed by the secretaries of state. Subsequently Norwich introduced the first 30 km/h traffic calming zone in the UK. accompanied by traffic calming measures where pedestrianisation in the core areas was not feasible. and helped to further integrate the dispersed retail core. which 35. Timberhill. These initiatives included pedestrianisation of the historic core. It became a catalyst for regeneration. which focuses on alternatives to car use. was built in response to a need for unrepresented traders and expansion of retail space in the city. on which the castle stands. the City Council pursued a range of transport initiatives. including the Castle Mall. including the park gardens on top. added shopper parking and created new public spaces.000 square metres of retail space spread over three levels. . and Park and Ride facilities. The Castle Mall shopping centre was built in the early 1990s on the unsightly 2. This work culminated in a landmark planning inquiry in 1992. The Castle Mall. In response to a County Council proposal to complete a fourlane inner ring road through the southern part of the medieval centre. Half of the mall is set into a substantial part of Castle Hill. The City and County Councils have since worked together to produce a sustainable transport strategy for the Norwich Area. The Castle Mall. The Council also introduced controlled parking zones. and involved the redevelopment of one of Norwich oldest streets. New developments In response to pressure for out-of-town development. Smaller allocations were developed in the centre.

the Forum is an impressive Euro 97 million multimedia centre containing a library. which included a regular historic buildings condition survey and a buildings at risk programme. Good relationships had been established with English Heritage in the 1960s and by this time the City had a long running Town Scheme programme. The Green Plan has now been developed through the policies of the City Plan into a complex strategy of green links and corridors. The strategic approach adopted in the 1980s provided a more systematic approach. . Forum In 2001 the Forum opened. Green Plan In 1985. visitor attractions. which identified priorities for action. the establishment of wildlife gardens and the greening of traditional streets and spaces. Visitor numbers have been considerably higher than projected. business and learning centre. Designed by Michael Hopkins and Partners.6 hectare Castle Mall Park (on top of the shopping centre!). the Tree Trail. Into the New Millennium Beyond the year 2000. extend green areas linking existing spaces and to involve the community in sustaining and regenerating its green assets. restaurants and interior public spaces. extensive work was undertaken with trusts to achieve partnership schemes and considerable progress has been made with Living Over The Shop initiatives. Heritage interpretation policies and initiatives were developed. innovative work was started with archaeologists and a facades painting scheme was launched with a Dutch paint company. the protection and enhancement of the Wooded Ridge. Conservation architects were fully involved in traffic design schemes. TV studio. there is a clear relationship between the retail strategy and conservation. A multiprofessional team of council officers was brought together to drive the strategy. This work has progressed into a number of initiatives including East Anglia’s largest Conservation Area Partnership Scheme and one of only a handful of Urban Archaeological Databases nationally. Norwich has emerged to consolidate and develop the strong position built in the late 1990s.Conservation Strategy With a third of shops occupying historic buildings. the 1. Norwich adopted the country’s first green plan – a three-pronged strategy which sought to conserve existing greenspaces and habitats. The principal elements of the original Green Plan are the Riverside Walk.

vacancies have fallen and have been kept at a low level. joining up a host of small. Work already undertaken has helped to establish a good track record of innovative practice and persuaded the Government Office of the Eastern Region to award East Anglia’s largest . the visual environment has been greatly enhanced and uses above and below ground level have been expanded. The city centre’s household population has risen significantly. Prime rents in the city are now among the highest in the country and the improvements to retailing have elevated the city from 49th to 8th in the league table of shopping centres in the UK (Norwich is by no means the eighth city in population size). Chapelfield is the largest retail project so far. and people’s attitudes about the centre have become more positive. in its report on the Partners in Urban Renaissance Initiative. Traffic accident numbers have fallen substantially. The Heritage Economic & Regeneration Trust (HEART) sees itself as an international exemplar. tourist numbers have increased. adding another 50. The project seeks to redress the lack of a mix of anchor stores and good sized unit shops and will complement the cultural and leisure offerings of the neighbouring Forum. made this comment on the work in the 1990s and subsequently: ‘In many respects Norwich has been a leader in the Urban Renaissance in England. using heritage as a potent tool for urban regeneration. It replaces the former Nestlé chocolate factory. poorly resourced organisations and levering in new funds. particularly during traditional troughs. a unique trust has been established to take control of the City Council’s historic building stock and act as heritage regeneration master planner for the whole City. Success Criteria Success is clearly a relative concept. At a more detailed ‘outputs’ level.000 square metres of shopping area to the centre.’ use the pedestrian shopping area than previously. substantially more people HEART Additionally.18 Chapelfield The new Euro 480 million retail-based Chapelfield development is due for completion in September 2005.000 cars. Theatre Royal and Assembly House. but a range of indicators demonstrates that Norwich’s strategies have achieved a degree of success in enhancing the vitality as well as the viability of the city centre. including parking space for 1. The Office of the Deputy Prime Minister.

8 million) and one of the highest Capital Challenge settlements (Euro 5.18 Source: Miller Hare. while local people still shop in the centre. 96 additional pounds had been generated in the local economy. Norwich has not built big boxes on greenfield sites to make an open-air museum of its centre. The Royal Town Planning Institute honoured Norwich’s development and planning process with the Jubilee Cup for Best Planning Achievement nationally and the Forum received the 2003 Civic Trust Urban Design Award. Rest assured.5 million) to Norwich. p. The House of Commons Select Committee on The Future of Town Centres commended the Norwich Retail Strategy as an example of good practice. For decades now the city has put all its energy into making the old centre work for everyone. A historic city without that theme park feel Its historic resources could make Norwich an important tourism destination.16 (left) and p.13 and p. . Single Regeneration Budget Challenge Fund settlement (Euro 14. p. p.14 (charts) Frank van der Hoeven. The Mall Park has also received a number of awards. but somehow the city has failed to exploit this visitor potential fully. As a result. Norwich lacks the theme park atmosphere that plagues many historic cities in Europe.17 Stefan van der Spek. One can only hope it can retain that strength without having to bow to pressures for out-of-town developments or for commercialisation of the central area. Photography p. Norwich seems to be on the right track. This opportunity remains relatively untapped and tourists are a minority.16 (right) Frank van der Hoeven.15. The British Council of Shopping Centres awarded the Castle Mall the accolade of Britain’s Best Shopping Centre. p.19 Street-level desires \\\/// In Perspective The Norwich approach Artist impression of the Chapelfield development. Norwich received a prestigious award of the Royal Institution of Chartered Surveyors for Green Link City 1996. Norwich’s success is also reflected in an impressive number of formal recognitions. The English Tourist Board’s follow-up assessment of the Tourism Development Action Plan found that for every pound of the Board’s money contributed to that initiative.

These will be supported by virtual reality models of buildings and spaces to aid visitors. but also part of a lighting concept for the whole city. This fabulous show is not just designed to attract large crowds to the central square every night. information gateways or welcome points where relevant information is easily available about the city. Images are projected onto the facade of the Cathedral. An important outcome will be the design of metro style maps.20 Lighting as a way to guide people through city centres Enchanting light projections on Rouen Cathedral: not only to attract large crowds. audible signs to make the information easily accessible for everyone. Most of the images are paintings by Monet. Every night in the holiday season – for the second year now – the Cathedral of Rouen is illuminated by an astonishing light show. Rouen organised a workshop on its ongoing experience with lighting. According to . who lived in Rouen for several years. lighting and public art consisting of visual devices. it is part of a lighting concept for the whole city: lighting as a way to guide people through the city centre. creating an incredible and surreal atmosphere. The projected images cause the appearance of the cathedral to change spectacularly. Stefan van der Spek The Spatial Metro project is about developing networks of thematic pedestrian routes and reinforcing the identity of these routes with special paving. Lighting principles Traditionally. and the design of key locations or ‘stations’ along the routes as places to enjoy and discover more about the city. Several workshops were being held during the life of the project. city lighting is designed mainly to provide safety and comfort to all users of the public realm. This article focuses on using light as a tool to improve the use and quality of public space within the framework of the project: a legible city that is easy to navigate. and the introduction of environmentally-friendly transport options within pedestrian zones. accompanied by specially composed music.

21 Street-level desires \\\/// In Perspective Lighting as a way to guide people through city centres .

building illumination. This means that the main goal of the process is first to identify the desired image and define a concept. city beautification and/or direction beacons. bridges and heritage sites. City beautification can apply to different parts of the city. such as gardens. Safety and comfort is usually provided by street lighting. Examples of city beautification are the use of coloured street lighting. The example of Rouen reveals a third purpose: light as an event. minimise light pollution and ensure coherence between all lighting elements. which only deals with city beatification (for example Lyon and Marseille). bad lighting kills people. The UK Institution of Lighting Engineers states that ‘good lighting promotes a feeling of security and well-being. Illumination in the city is usually criticised for two reasons: energy wastage and light pollution.22 lighting expert Sylvain Bigot. conserve energy. The goal of a balanced lighting plan is to secure orientation and safety. Classification of the elements. buildings. Definition of ‘the Image of the City’: selection of imagedefining buildings and public spaces. places and jobs’. Sylvain Bigot distinguishes between two types of lighting plan: the lighting master plan. Analysis of the setting: urban architecture and current street lighting. coloured lamps. Lighting proposals for street lighting. Bigot identifies five steps in the process of developing lighting plans: 1 2 3 4 5 Historic and cultural research to select heritage features. The underlying concern of all lighting principles is to respect the architecture of the buildings and their surroundings. filters. and. it now has two other purposes as well: for city beautification and as direction beacons. image projection and dynamic lighting. orientation and comfort. The key question is always whether the use of light is proportional to the gain in spatial quality and so it is always necessary to draw up a city lighting strategy. and the lighting development plan. which is more technical and focuses on safety. and then to choose .

23 Street-level desires \\\/// In Perspective Lighting as a way to guide people through city centres .

A distinction will be made between car streets. pedestrian streets and streets with historic monuments and important places. and between demands made by the direct environment and demands (conditions) made on the direct environment. The pattern of lights on the bridge in Bristol differs from the shape of the structure. a part of the harbour is illuminated at night to attract people. adaptable regimes during the night. giving the bridge a different form at night. the desired image and the budget. Different types of streets and public spaces will be defined by different colours of light and different illuminated objects. Mathematics and Computer Science. Under the Rouen lighting plan the 156 different types of lampposts will be reduced over the next few years to 10 types. the Eiffel Tower is transformed every month by a new lighting theme. Illuminating objects is not just a question of setting up a projector at a particular place. The new lighting system allows the lighting scheme to be changed into a variety of different. all orange sodium lamps. The light master plan is a strategy for the night. In Delft students can play Tetris at night with the windows of the Faculty of Electrical Engineering. a real effort must be made to use the right equipment for the location. which should encourage orientation during the night. Likewise. It is a strategy whereby a balance . important routes can be accentuated and objects that may aid orientation and navigation can be illuminated. it means that the illumination of all the key buildings in the city will be in keeping with their architecture and Workshop Many cities use lighting to accentuate certain locations during the night or to radically change the form or appearance of an object. and the other ‘dirty lights’ will be replaced by low-energy and long-life lamps. In Hamburg. especially the danger of vandalism. Safety and durability are an important consideration.24 the appropriate technologies. Conclusion The light master plan is not an entity unto itself but also makes demands on the environment. must be struck between the illumination of objects and the consequences for the direct environment. Finally.

25 Street-level desires \\\/// In Perspective Lighting as a way to guide people through city centres .

etc.). and even to present large pictures or commercial images. etc. .) and at special places (such as vital squares. For example. which functions as a beacon on the other side of the river.26 surroundings. The Archive Tower illuminated: leds enable it to change colour and pattern. and even to present large pictures or commercial images. the cities of Koblenz and Norwich started working on a lighting strategy. water fronts. The strategy includes an overall system of street lighting in the inner city and the application of new illumination techniques on special buildings (such as churches. The Archive Tower illuminated: leds enable it to change colour and pattern. while new LED displays light up the Archive Tower. Based on the Rouen experience. the city hall. Rouen’s famous Big Clock is lit up using Micro-Light technology. Photographed art works Sylvain Bigot Epilogue: outside Rouen The lighting workshops in Rouen as part of the Spatial Metro project stimulated the awareness among the other partners of the value of a public lighting strategy for a vital city core.

.

It is a question of rediscovering a city with ancient mediaeval roots and the resulting economic success. Actually. Although extensive renovation work since the 1960s has led to notable improvements in the key areas. The reason: The Federal Garden Show (Buga) 2011 will be held in Koblenz. Above all. Reinhard Kallenbach All involved were and are in agreement that quick results must be achieved. Koblenz was given a new. The fact that the European Union provides the local authority districts with funds within the scope of the ‘North-West Europe Interreg IIIIB’ programme for the development of cross-border cooperation in transnational projects and for the implementation of concrete urban development projects was a welcome option. participation in the ‘City on Foot’ project offered . For several months. and to attract more visitors and customers. The aim: To strengthen Koblenz in its competition with the neighbouring towns and regions. However. when Duisburg decided not to host the Federal Garden Show. unexpected chance and with it the opportunity of tackling the long overdue measures with a degree of urgency. this requires investments well in excess of Euro 100 million. This immense sum does not include the urgently required investments in streets and squares in the city centre. it was ultimately unable to hold its own against the competition from Hamburg and Osnabrück. the city had originally applied for the years 2013 or 2015. Nevertheless. the responsible members of the city council and administration have been considering a comprehensive package of measures intended to return the former splendour to a city in which the bombs of the second world war and the serious mistakes during rebuilding have left ugly scars.28 Strengthening Koblenz Dr iven by the Federal Garden Show There is an acute need for action in Koblenz city centre. there are still many clear signs of wear or functional defects. Euro 102 million will be due for the Buga 2011 alone. however. It was clear from the very beginning that the city can only shoulder the major projects by acquiring partners. whereby the State of Rhineland Palatinate is contributing around Euro 49 million.

introduction of a visitor-friendly lighting system and the setting up of points at which free city information can be called up via mobile telephone The initial priority was given to the redesign of pedestrian areas and the so-called ‘Master plan light’. knew only too well what he was talking about. The budget of the partners involved was around Euro 11 million. This included EU subsidies of around Euro 5 million. ‘His’ city was the lead manager in the transnational project in which Bristol and Rouen (France) were also involved. the connection of the two river banks to the inner city areas left a lot to be desired. One very important point: There was an acute need for action in the centre of the upper area on the Rhine and Moselle because visual aspects and axes were not working. After all – as the term says – the project offered the opportunity of . Eberhard Schulte-Wissermann to participate in the project. It was above all Lord Mayor Tom Jennings who encouraged his Koblenz counterpart Oberbürgermeister Dr. The city is rediscovering its ancient-mediaeval roots – and the resulting economic success. reorganising inner city areas and developing them in a uniform manner. Above all. this would not have been possible without the support of the European Union. Koblenz and Norwich. commissioned and financed by the city’s public utility company ‘Koblenz Touristik’. As a result of the differing development of the inner city – up to 90 percent of which was destroyed in the war – it was and still is not easy for outsiders to find their way in the centre of Koblenz – although the dimensions are easily manageable by comparison. the local press announced that Koblenz would also be participating in ‘City on Foot’. This plan placed the question of how artificial lighting can be used to supplement the footpath concept as a guide instrument for visitors and Participating in ‘City on Foot’ At the beginning of June 2005. Jennings.29 Street-level desires \\\/// In Perspective Driven by the Federal Garden Show Chistmas market in Koblenz. In Koblenz. The key points: Uniform design of pedestrian links. at the time the most senior representative of Koblenz’s partner city Norwich. the opportunity of strengthening the city centre with the help of EU subsidies. provided in the period between 2005 and 2008. However. Additional participants were other public facilities and universities in Delft. the actual attraction of the project was not the possibility of financial support but rather the unique opportunity of solving inner city problems within the scope of Europe-wide cooperation. ‘City on Foot’ provided a unique opportunity of designing the city in a visitor-friendly manner.

where a new lighting concept has already proven itself in ideal manner. Examples are digital route recommendations for a walk through Koblenz as well as information from the most varying fields – for example on the history of the city or on local cultural events.30 Model lighting at Florinsmarkt. the ‘Jesuitenplatz’ and the ‘Münzplatz’. The telecommunication project guests at the focal point. Thus the ‘Florinsmarkt’ was presented in new form using the medium of light during the Museum Night in September 2005. streets. The core idea: Visitors will be able to obtain information free of charge via electronic means in the very near future. From the very beginning. car drivers should be given valuable orientation assistance through the selection and effect of the lighting fixtures. Even more important was the ensuing dialogue with those directly affected. Koblenz has been promoting itself to an increased extent as a centre for researchers. the people of Koblenz were given an early taste of what is to come. A welcome aspect in the preparations for implementation of the EU project was the fact that. The name of the project was by itself an indication of the objectives: The reorganisation of the inner city lighting is aimed above all at giving pedestrians ‘priority’ in all cases. has emphasised that the ‘Master plan light’ also applies for the already well functioning areas of the historic old city – for example the ‘Görresplatz’. This subproject is also being financed by Koblenz Touristik. The French city of Lyon. for some years. whereby the Economic Development Office also devoted particular attention . the Economic Development Office responsible for coordination of ‘City on Foot’ in Koblenz. developers and service providers in the field of for the design of the inner city was planned in cooperation with the renowned Faculty for Information Technology at the University of Koblenz and the city’s Office for Land Management and Surveying. information technology. was repeatedly used as a role model. Conversely. In order to communicate the merits of ‘City on Foot’ to the public as far in advance as possible. The electronic orientation and information system for visitors to the city was implemented at short notice by the city itself. Now. the towers of the ‘Florinskirche’ and the historical details of the neighbouring buildings were lit up brightly. Finally. The city’s public utility company is responsible as customer. squares and facades in Koblenz should also be given better lighting.

In addition. delays in the overall proceedings were deliberately taken into account. in order to enable foreign visitors to take part. it made no sense for the city administration to opt for speed in the design of the surface area. to the sceptical Koblenz business people. reservations and planning suggestions. From the very beginning. For the first time. it should also be emphasised that the city administration also took account of the requirements of the inner city business people when coordinating the further steps. This decision in favour of the civil and underground engineering measures – not subsidised by the EU – did not go down well at all with the local retailers. nevertheless. which links the station – redesigned in time for the new millennium – with the old part of the city. the task was now also to finally make a start on the ‘end piece’. the classical – frequently statutorily prescribed – channels of citizen Schlossstrasse before and after Despite the prospect of EU subsidies. A further priority: The western Schlossstrasse Following the redesign of the eastern and central sections of the former showpiece street. This made it possible to achieve fundamental overall improvements for pedestrians. It was clear from the very beginning that the forthcoming measures should also be used to renew supply and disposal systems. this survey was organised in several languages. However.31 Street-level desires \\\/// In Perspective Driven by the Federal Garden Show Schlossstrasse before and after. This was due above all to the fact that those responsible attached great important to finding out whether and how the planned individual measures would be welcomed by the citizens. Ideas and criticism from the citizens flowed into the subsequent planning. the work . participation were followed. Priority projects At the focal point of considerations was above all the axis from the southern Löhrstrasse as far as the Marktstrasse reaching back to Roman roots. several months were to pass before concrete building measures could be implemented. At this point. Because of the need to keep the main retail selling months between November and February free of building work to as great an extent as possible. The main topic of the discussions centred around the past mistakes as regards the lighting of the inner city and the choice of the correct type of lamp. the city organised a virtual survey of its citizens in which the proposals could be assessed online. Citizens had the opportunity to express their ideas.

the city of Koblenz organised an international competition for the measures costing a total of around five million Euro. was to take somewhat longer. The competition was monitored by a jury of experts made up above all of representatives of the project partners. work finally began on the southernmost section of Löhrstrasse whose design was based above all on the new station square. was also one of the most important results of the virtual survey of the citizens. there was no alternative. the way was free to tackle the complete renewal of the northern half of the Löhrstrasse from the Löhrrondell as far as the Münzplatz. In the Spring of 2006. this section required particularly intensive preparation. After all. Nevertheless. The citizens were likewise not pleased by the decision. Applicants from the project partner cities were ‘seeded’ in order to ensure the international nature of the competition and the diversity of ideas. However. costing around was and remains indispensable. the old chestnut trees on the Bahndamm in the Löhrstrasse had to make way (they were subsequently replaced by 14 new trees). Overall. Finally. The section Euro 1 million. 28 planning offices were requested to provide a contribution. The extensively brickwork shafts had developed leaks and the condition of the main connections also left a great deal to be desired. where the renewal of the drainage system was particularly complex. the pavements were made considerably wider and the carriageway reduced to one lane. after a good year’s delay. costing roughly Euro 1 million and carried out amidst ongoing traffic.32 The Löhrrondell in the past and in the future. The redesign of the western part of the Schlossstrasse. was completed to a fundamental extent by the end of the year. 220 offices from all over Europe competed for the appealing planning task. Before that. the shafts had been laid at a depth of up to six metres. Large sections of the drainage system in the Löhrstrasse as well as in the western part of the Schlossstrasse dated back to the 1890s. This was an important precondition for enabling problem-free communication with local politicians and other opinion leaders – for example in . This work. A further problem: Due to the particular topographical position of the city on two rivers. Initially. was not opened until the middle of August 2007. The work. Intensive preparation Following conclusion of the work in the upper Löhrstrasse and in the Schlossstrasse.

the judges were very pleased with the quality of the work submitted. thus necessitating extensive preparations – and not only as a result of the old drainage system. the aim was to begin work on the Löhrrondell as early as the end of 2007. the triumph of the group from Koblenz and Trier was also due to them providing the most convincing approach for the linking of the Löhrrondell to the planned new railway stop behind the Löhr Centre. the local associations and organisations.33 Street-level desires \\\/// In Perspective Driven by the Federal Garden Show Studies proving that it is possible to give more space to pedestrians. the planners were aware that development in several partial stages would not be sufficient. In some areas – above all in the Marktstrasse – the cellars are below the street. He had earlier formed a planning group together with the renowned Trier landscape architects Helmut Ernst and Stefan Jacobs. Finally. the result was known: The Koblenz architect Michal Thillmann used his detailed knowledge of the local urban development to win the competition. Ultimately. which ultimately triumphed over well-known offices from Rotterdam. Finally. other European towns and cities were often the motivating force – without the planners neglecting the regional identity and the particular aspects of local architecture. the city administration changed its plans. At the end. In the end. From the very beginning. Even more difficult is the fact that the Löhrstrasse is the main artery of the local retail trade and must not be damaged. Work in this area will now form the final point of the extensive package of measures for the Löhrstrasse. ways were found of . This was to be achieved through retraction of the carriageways to form a central hub for pedestrians. The supply lines in this part of the city centre have to be renewed. All contributions took account of the particular traffic situation in the centre of Koblenz. The basic requirement: Redesign of the Löhrrondell into a ‘Welcoming point’ via which all other newly designed areas of the Koblenz city centre are easily accessible for pedestrians. Although fully in line with the international spirit of the competition. Preparatory work for this section of the old north-south axis also proved to be anything but easy. at the end of 2006. The surface covering of the Löhrstrasse pedestrian precinct was also to be kept deliberately simple and ‘easy to care for’. The architects opted for large-format granite and concrete slabs in the central area with small cobblestones on the edges. London and Berlin. thus necessitating complex measuring work. Once the competition had been decided. Koblenz City Council gave its basic approval for the concept at its meeting on 1 February 2007. The realistic approach of the three experts ultimately proved successful.

and Moselle. The uppermost objective had to be as little disruption of business operations as possible. In the past there was just one system which essentially showed only the equestrian statue and the base of the monument in their true light This represents the implementation of a further part of the ‘Master plan light’ in addition to Obere Löhr and Schlossstrasse. the intention is also to make the Altlöhrtor. ‘City on Foot’ offered a unique opportunity to tackle the redevelopment of the city centre from a European perspective and to react to future developments at an advance stage. Thus. a new lighting system designed by the Wuppertal planner Uwe Knappscheider has been in operation on the ‘Deutsches Eck’. nonetheless not undisputed. European towns and cities were also the motivating force behind this subproject. The result of the . Even if there are many points of Koblenz city centre at which ‘City on foot’ at Deutsches Eck Whilst the development work in many parts of the city centre has not yet been completed. Since October 2007. Standing in the way of this is the existing access route to an important car park which is to be relocated under a change of the development plan. Fully in line with the spirit of the EU project. One thing is clear: Pedestrians should enjoy even greater priority in the heart of Koblenz than in the past – nevertheless. The ‘Löhrstrasse project’ explicitly includes important side streets. it is already clear that the decision to participate in the EU project was absolutely right – and not only because of the subsidies granted or promised. which should make the route through the old part of the city and the city centre more attractive. Three electronic bollards have already been installed for this purpose. and make it clear to car drivers where they are not allowed to go. in the medium term. For the upper area of Koblenz. as the most important pedestrian axis to the central square – which could be rebuilt as part of a. without impairing residents’ vehicles. this switches on automatically at nightfall every evening and offers a new presentation of the entire tip of land on Rhine the execution of the plans – influenced at international level – cannot be completed until during the coming months. ‘City on Foot’ on the ‘Deutsches Eck’ has already taken on a clear shape. this should lead to the creation of a network making it possible to discover the City on Foot. investor model – more attractive.34 carrying out roughly two thirds of the system renewal below ground.

the people of Koblenz themselves. Ultimately. it is also already becoming very clear just how true an old rule of redevelopment is: Every Euro invested by the public sector leads to subsequent private investment of at least three Euro. The most important aspect here is that there has been an increase in the awareness of the interests of pedestrians who will very soon be able to rediscover Koblenz. finally. The most important aspect.35 Street-level desires \\\/// In Perspective Driven by the Federal Garden Show Plans for the pedestrian zone.33 and p. politicians and property owners at a very early stage. however. qualitatively high-calibre planning would not have been possible on this level in a major inner city context.29 (right) and p. p.koblenz-bilder. . without the cooperation with the European Union and the project partner cities. business people. All those involved agree that. At the end of the project was the recognition that all involved had learned a great deal from one another through the ‘European variant’ of the redevelopment of the city.34 Municipality of Koblenz. everybody will benefit: Visitors to the city from all over Europe and. www.31 (right and left). The echo was positive in every respect. Photography p. because the instruments used went well beyond the statutory requirements. is that there has already been a notable increase in the attractiveness of the city of Koblenz. In addition. ‘City on Foot’ has also opened up new dimensions in cooperation. The city administration involved citizens. p.32 (right).30 Stefan Kesselheim.de p. project is a great central idea which will strengthen Koblenz in its competition with other regions.

The Initiative is a project that aims to help people. information and transportation projects. A unique concept at its inception in the 1990s. easy and connected. left). left). to interpret and navigate the city. printed walking maps.36 Bristol Legible City Welcoming its visitors Bristol City Council has been developing the Bristol Legible City Initiative over a number of years.1 The pedestrian signing sysatem helps visitors find their way around the city centre and encourages people to explore the local area on foot or by using public transport. The Spatial Metro collaboration has given Bristol the opportunity to further develop its provision of user-centred information for the travelling public in the form of Welcome Points. This entailed understanding when. The primary principle was to approach the dissemination of information from a user’s perspective. whether visitors or residents. visitor information identity and arts projects (see opposing page. over 40 communication projects have been implemented or are in the making. Sam Gullam Bristol Legible City was developed to improve people’s understanding and experience of the city through the implementation of identity. Since the first signs were introduced in the spring of 2001. The aim of developing the system was to make the city open. These projects communicate information on the city consistently and effectively to visitors and residents alike. on-street information panels with city and area maps. The projects have provided visitors with a sense of welcome and a better understanding of Bristol’s attractions. Bristol Legible City has delivered projects that include pedestrian direction signs (see opposing page. where and what people .

The goal was the development of an identity that could grow with the system without the pressures of external influences that would demand change. In developing this unique visual language for the communication of movement and visitorrelated information. want to know and developing the best format for delivering that information. 2 From the outset. design and use of materials was demanded in order to ensure that solutions were developed that could be easily maintained and would provide longevity of service. The goal of realising a unique visual identity was realised through the definition of a graphic palette of colours.37 Street-level desires \\\/// In Perspective Welcoming its visitors Walkie Talkie. A Pedestrian Sign System One of the greatest challenges that the city faced was how to encourage and assist the movements of pedestrians around the disparate parts of the city centre and connect them to . Launch art project for Legible City sign System. also eliciting a sustainable response. fonts and cartographic approaches developed concurrently with a three-dimensional physical style manifesting in a family of street furniture components. By taking control of the points at which people touch this system. the Legible City Initiative specifically avoided the use of the City’s corporate branding or that of any of its delivery partners. It also involved creating the opportunity to integrate information from various modes of movement and in doing so. Bristol Legible City pedestrian direction signs. communicating that the systems are interconnected and are not merely entities unto themselves. the highest quality of information planning. it was possible to direct how and the ’tone of voice’ with which the city addressed the public. The aim was to develop a language that could be highly functional and appropriate in its ability to deliver information in the street environment whilst at the same time reflecting the character of the city and contributing to its sense of place. a partnership was built with Clear Channel 3 so that funding and maintenance could be provided through a co-ordinated commercial street furniture advertising contract. giving it the opportunity to influence people’s impressions and perceptions of the city. To ensure that the outcomes were both economically feasible and sustainable. early on in the project.

once in Harbourside. was developed with a defined set of connecting routes linking neighbourhoods. when travelling to Bristol a sign only needs to confirm that you are heading in the right direction. you will see a sign directing you to your specific destination. the map is orientated so it displays what is in front of you. 4 In response. Use of Maps The map panels use ‘heads-up’ mapping. i. this was only made possible by creating a clear naming and definition of areas. focusing funding on upgrading the pavements on and the environment of the most important routes whilst also making these routes accessible to all. areas of activity. or nodes.e. the more specific the information becomes. Defining a clear pedestrian route strategy has also helped in prioritising urban realm and streetscape improvements. ensuring continuity in the information provided to the pedestrian without increasing street clutter or causing excessive expense. but only once you are actually there. but define key intersections. attractions and key arrival points relating to both public transport and private vehicle use. As you get closer the sign might direct you to various areas such as Harbourside. The signs themselves have a clear hierarchy of information. whereby the closer you get to a destination. Key to comprehending how to resolve this issue was firstly to understand the urban form of the city and how this related to people’s perception and mental maps. such as the Watershed. and the locations where signage is most relevant. For example.38 Bristol Legible City pedestrian map and directional sign panel. These routes are not made explicit in maps or diagrams aimed at the user on the street. This facilitates the use of a method of progressive disclosure. its areas of regeneration around its main train station and historic harbour side. these routes assist in determining the optimum number of signs. a system of pedestrian signage (see opposing page). It need not and could not list all the destinations in Bristol. As a planning tool. When you .

39 Street-level desires \\\/// In Perspective Welcoming its visitors move to the other side of the sign the map will have been rotated 180º. It has also earned Bristol City Council a number of accreditations including the Royal Town Planning Institutes Award 2001 and the Environment Category of the DBA Design Effectiveness Award 2003. representing road hierarchy. 6 The Legible City The project continues to draw international attention. Using a three-dimensional representation of recognisable landmark buildings and drawing of the maps with the pedestrian in mind helps people who normally have difficulty using maps to get their bearings more easily. were included. Sheffield with its Connect Inclusive Design As well as planning signed routes to be accessible for most people. In order to enable pedestrians to relate to the space surrounding them more easily. The maps also included a 4-minute walking circle around the location of the ‘You Are Here’ indicator to provide the user with an immediate understanding of distance. these include Liverpool. the maps within the pedestrian sign system were drawn representing all the features at true scale. inclusion on the map of such features as steps and locations of pedestrian crossings helps people suffering from mobility impairment to decide on the most appropriate route. Since the initial scheme was developed and in response to the Disabilities Discrimination Act (DDA) 5 the UK now has clearer guidance. which in itself has helped to promote the city. pavements were shown at their correct width in relation to roads and positions of pedestrian crossings etc. Most maps provided publicly tend to be schematic. and are distorted to help the motorist navigate more easily. the needs of people with a variety of disabilities were also considered. A number of cities have introduced or are in the process of introducing signing systems that have been influenced by Bristol. The importance of the legibility of the public realm and urban environments has been an area of growing interest in recent years in the UK. Strong levels of contrast and the use of appropriate fonts and scales of type all assist in making information legible to the greatest number of people whilst .7 The pedestrian sign system in Bristol set a benchmark in good practice when first implemented and generated interest among many cities who have referenced it to inform their own approach. largely stemming from a government drive towards urban regeneration within British cities.

Welcome Information at the New Bus and Coach Station. South West map at Bristol International Airport. However.40 Introduction maps to Bristol and central area of the city. in some cases leading to the adoption of similar approaches to information content and hierarchies. and in others leading to the use of the ‘heads-up’ format for mapping. whether they are visitors or residents. understand the public transport options available and by conveying what the city has to offer. which is developing prototypes and pilots to test thinking. highlighting potential . Sheffield programme 8 Southampton.10 the development of a system that will span London’s 33 boroughs and form an integrated and consistent approach to pedestrian wayfinding is now underway. The information must enhance people’s experience of the city. Glasgow plus a number of other smaller towns and cities. the multifarious transport modes and the political dynamic of the various stakeholders and information providers.11 Spatial Metro in the Bristol context The pan European collaboration of the Spatial Metro programme has enabled Bristol to define what information it should provide at its arrival gateways. Norwich. Newcastle. sometimes using similar materials and processes to produce the physical signs. This can be achieved by helping the user create an image or mental map of the city. Information on transport alternatives and transport system diagram. Those cities that have allowed themselves to be influenced by the Bristol system rather than attempting to mimic it have arguably created a response that relates more directly to the local context. Following reports commissioned by TfL (Transport for London) 9 and CLP (Central London Partnerships). many of the initial key concepts of Bristol have influenced the ways in which information is supplied. The project is now led by TfL. creating systems that build on the individuality of the place concerned. Leeds. The project presents many factors of a different scale to those in Bristol including the size of city. The influence has been wide-ranging. by helping them to easily orientate and navigate. Legible London is a project that started as a response to the Bristol Legible City Initiative with key stakeholders within Central London investigating how such a system could help to provide benefits to the public in the UK capital.

this content has been distilled into a hierarchy by answering the questions below: —— Where am I and what is my location in relation to my destination? —— How do I move from my current location towards my destination and what are the transport options? —— What is there to do in the city of Bristol and how might I get there? . Signs at each location provide content that has been determined by addressing the need of the user. Delivery As part of a pilot. the new Bus & Coach Station (see opposing page). In the Bristol solution.41 Street-level desires \\\/// In Perspective Welcoming its visitors destinations and activities and supporting itinerary planning and way finding. this is essentially anyone who may find themselves moving around the city. provision of information is being tested at four of the city’s major transport interchanges. a resident or someone from the local region visiting a hospital or similar amenity. Bristol International Airport and Bath Road (Brislington) Park & Ride. whether they are a tourist. Bristol Temple Meads Station. a shopper. a commuter.

left and middle pictures): —— Confirmation of location. i. Although the Bristol solution is not necessarily directly transferable to other cities in its specific manifestation. This has resulted in the following hierarchy of information (see page 41. and economic benefits in particular are gained by visitors becoming more active and potentially returning for alternative activities. business travellers who return with their families in connection with leisure activities. —— A map of the central area of the city. shift to public transport and walking. —— A transport system diagram showing the various modes of transport within the city and their connectivity.42 Brunel Mile Super Graphic. who initiated the project and the stage of the city’s development. An example is the need to direct large numbers of new university students from Temple Meads Station to the campus on open and clearing days. These factors might include the size of city. acknowledging the airport as a gateway to the wider area. right picture). The airport also has a South West of England map (see page 41. benefits are gained through a modal . provisions have been made at certain sites for poster panels that can display time sensitive information. their understanding of the city is increased. These may promote or provide specific transport information on an upcoming city event. Transferability to other cities Each city may have a different view of what it should provide as welcome information and what form this information should take. and. visitors’ perceptions of Bristol are enhanced. in addition to the above. its heritage. This will be affected by a variety of factors specific to the city and it is the difference in how the solution responds to those factors that can help to define a city as an individual place and provide its visitors with a unique experience. its transport systems. —— A map of the overall Bristol area.e. —— Information on each transport alternative for leaving the location. there are a number of common principles that may be applicable elsewhere: —— Create an image of the city it is important to give new visitors to the city an overall picture of the city that allows them to create a mental map The benefits Providing welcome information and the assistance it gives is intended to benefit the city in a number of ways.

43 Street-level desires \\\/// In Perspective Welcoming its visitors of it. but informing people of the options for onward movement by all modes available will enable more efficient journeys and will be reflected in the city’s attitude towards the travelling public. This helps people understand the relationship of different areas of the city to one another and to the major topographical and geographic features. as well as the most direct routes. —— Assist movement through increased knowledge the more people understand the city and the distance between locations and destinations in walking times. . It also assists visitors in navigating and can further give them a greater degree of confidence in exploring the city whilst rapidly allowing them to gain an overall feel of it. —— Integrate transport modes through information provision key to diverting people’s behaviour away from private vehicles. i. Walking is often given less significance as a mode of movement and historically. or persuading them to make a larger part of their journey on foot is recognising walking as a movement mode and subsequently integrating information on this and other modes of public transport. A sign system can serve to promote walking by advertising it as an option as well as assisting those who have decided to use walking as a mode.12 Whether or not the traveller chooses to increase the amount of walking he does is a personal decision. the more likely will they be encouraged to walk as an alternative to transport. —— Convey what the city has to offer providing people with information on their arrival stating how they can get to their end destination is also an opportunity to show them the key visitor attractions and other activities the city can provide.e. This can inform people’s itineraries and increase the potential for a return journey at a later date in connection with an alternate activity. business visitors may be encouraged to return with their families in connection with leisure activities. public transport modes in the UK have treated information on walking in isolation to other modes.

These two locations are key nodes within the pedestrian movement system. Spatial Metro Influence on Bristol Having delivered welcome information and signage at three of Bristol’s key transport arrival points and one of its Park and Ride sites. . St Mary Redcliffe. although a balance has to be struck between the above and the need. the city at key nodes within the pedestrian route network as well as at key arrival points. —— Provide appropriate information relative to the location customising information to be location-specific allows for a greater depth of detail in the information given and the immediacy with which it can be interpreted. and although Bristol’s existing sign system is not based on the concept of routes defined by activity or attraction type. The Spatial Metro programme and the dialogue with other cities throughout the course of the project has informed and reinforced the need to create an introduction to Although Bristol’s pedestrian sign system does not identify specific routes as being more significant than any other. regularity and cost of updating this information. it has been decided to mark the Brunel Mile (see above). as an influence on the Spatial Metro project. they have been treated as ‘stations’ within the concept of Spatial Metro – spaces where pedestrians can dwell and gather further information about the city and its attractions. This is realised through a series of interpretive signs (see above). one of these signs coinciding with the ‘station’ at St Mary Redcliffe.44 Brunel Mile interpretive sign. the programme of works is currently being extended to deliver signage at two other locations. one a major transport hub within the city centre and the second a space adjacent to one of Bristol’s key heritage attractions. which add a cultural heritage aspect to the system. a significant leisure route that links some of Isambard Kingdom Brunel’s major contributions to the city.

The publication.info 8 9 Notes 1 2 Further information about Bristol Legible City and the projects undertaken can be found at www. 10 11 12 3 Connect Sheffield is a major programme of connected information whose main partners are the city council and the South Yorkshire Passenger Transport Executive (SYPTE). also known as ‘the blue book’ is now out of print. gives people a ‘right of access’ to goods. TSO. AIG Lacock Gullam for Central London Partnerships (CLP).info/wp01/?p=74 Transport for London through its Legible London programme is now investigating how it can integrate walking information into the on street infrastructure of other modes. Also Sign Design Guide – a guide to inclusive signage (2000). The Image of the City (1960). the’Yellow Book’ describes the first prototype delivery and is available at www. JMU and the Sign Design Society. Part III of the Disabilities Discrimination Act (DDA) 1995 (Finalised 2005) (1995).bristollegiblecity.gov.gov. Promoting Walking in London: A Draft Business Case (2003). www. all are key members of the original team that delivered the Legible City pedestrian wayfinding system.sheffield.dft.info This approach was documented through an exhibition and publication titled ‘you are here’.gov. Towards an Urban Renaissance – Urban task Force (1999).uk/ transportforyou/access/tipws/inclusivemobility.legiblelondon. ISBN 02-62-12004-6. Information about this and other Bristol Legible City publications can be viewed at www. A Guide to Best Practice on Access to Pedestrian and Transport Infrastructure (2002).htm. www.gov. www. ISBN 01-05-45095-2. 4 5 6 7 . Department of Transport.info/wp01/?p= 34 www. www.bristollegiblecity. facilities services and premises.45 Street-level desires \\\/// In Perspective Welcoming its visitors The welcome points project has been developed by Sam Gullam of Lacock Gullam and Tim Fendley of AIG working in collaboration with the City Council’s City Centre Projects team and its Visual Technology department. ISBN 18-51-12165-X.hmso. Legible London – A Wayfinding Study (2006). www. MIT Press. ISBN 18-58-78412-3. chaired by Lord (Richard) Rodgers.com Defining the city’s urban form in relation to the view of the ‘user’ and how this can influence the information to be provided builds on the work of Kevin Lynch.adshel.uk/whats-new/ connecting-sheffield/connect-sheffield Including.legiblelondon. and Towards a fine city for people – Public spaces and public life (2004).uk/transportforyou/access/ dda2005/pubs/part3 Inclusive Mobility.uk/acts/acts1995/ UKpga_19950050_en_1.html Clear Channel is an outdoor advertiser that assists local authorities in the provision of street furniture through their Adshel business division.dft.info/r3.legiblelondon.info.bristollegiblecity. both by Gehl Architects for TfL. Further information can be found at www. www.

according to statistical data. favoured by the development of new residential districts close to services and leisure facilities. For 7 years. that mobility needs are increasing at the same rate or more quickly than demographic growth. Thierry Burkhard Jonas Schmid Pascal Mages After the 1980s and 1990s. offering pedestrians a dynamic aid to find their way and implementing an information platform for residents and visitors: these are the objectives of the signposting concept of Biel/Bienne town council. through densification. taking into account the social context and the new needs of working people. the population of the town has steadily increased. which were characterized by demographic decline and economic weakness. This controlled urban growth is mainly occurring internally. the launch of a new council policy at the end of the 1990s. Coordinated actions to promote pedestrian travel Observing. injected new vitality into the town of Biel/Bienne. regeneration of disused areas and renovation of the existing housing stock. The new information vectors incorporate interactive maps and are located throughout the town in the form of routes linking the town centre to the residential districts. and committed to sustainable development that ensures a quality living environment.46 The concept of Biel/Bienne (Switzerland) Information and signposting for pedestr ians Highlighting pedestrian routes. This urban renaissance movement is supported by a broader trend of urban migration. a coordinated transport policy that promotes a modal . which was bolstered by economic promotion and a dynamic town planning vision. new businesses have arrived and new districts are emerging on former industrial wasteland.

it seems appropriate to look in greater detail at the completed or planned redevelopment work intended to enhance the appeal of pedestrian mobility. crossing Place Centrale. thus eliminating the break in the Station-Old Town pedestrian link and simplifying readability for all users. were reorganized in 2001. which unfortunately is separated by the railway line and a major secondary road. with more than 15. Therefore. running east-west. Place Centrale. cyclists and pedestrians. favouring environmentally friendly modes of transport. is essential. Throughout Place Centrale. Place Central has become the main meeting area in Biel/Bienne. Until then a focal point for motorized traffic. has been redeveloped as a pedestrian street. In parallel. bus stops were cleaned up and communication was improved for the public transport network with the introduction of a passenger information system that uses the local radio network (iqube equipment). In this context and within the framework of this article. in 2002. Traffic flows in Place Centrale. Projects are still being implemented on an occasional basis. In addition. pedestrians . the last relic that has motorized traffic. making bus travel more comfortable. the majority of the busy shopping thoroughfare that links Place de la Gare and the historic heart of the town. to fill in gaps in the network and increase the amount of sheltered and secure bicycle parking. with a view to establishing a cycle route specifically adapted to the spatial layout of Biel/Bienne. a major action plan has been deployed since 1999. the central pivot of this thoroughfare. The southern section of Rue de la Gare. which lends itself to strolling and browsing.000 vehicle movements per day. shift. with access being limited to public transport. feasibility studies for the construction of an urban tram system are underway. A great deal of work has been carried out to improve journeys on foot in the town centre and link the centre to Lake Biel.47 Street-level desires \\\/// In Perspective Information and signposting for pedestrians Biel/Bienne. Firstly. will soon be redeveloped.

in addition. public administration. by using the technologies available. or are planned. has been developed to incorporate interactive elements into the direction sign network. promoting pleasant and attractive pedestrian links. Locations of interactive signs. leading to a new square developed in 2001. Moreover. with signs organized in a network. The aim is to decentralize information regarding public transport. etc. The speed limit for traffic is 20 km/h. there are two main focuses to the strategy: the first The concept. characterized by a reduction in motorized traffic in the short term. other pedestrian priority zones have recently been set up in Biel/Bienne. to link up the various parts of town. with a view to promoting journeys on foot. A major project remains to be undertaken: improving pedestrian links between the different residential districts and the town centre. which was approved by the council in spring 2008. . Biel/Bienne has made an international name for itself thanks to the numerous communications firms and renowned watch manufacturers Signposting concept The signposting concept will make it possible to assist visitors and people who are unfamiliar with Biel/Bienne by providing information. leisure activities. Encouraged by the success and widely recognized improvement of traffic flows. offering users orientation assistance in the form of interactive maps and other information. for example in the historic centre. addresses the building of new infrastructures – cycle and walkways (plan to extend Rue des Jardins as a pedestrian route). it is planned that the signs will indicate attractive pedestrian walkways between the residential districts and the centre. the second concerns the preparation of a signposting concept. To achieve this. D irection signs. has extended the aforementioned pedestrian link towards the lake. the construction of a convenient underpass. particularly the beach and the wharf. have right of way and can cross the road at any point. pavements and safe walkways for pedestrians.48 The network of routes defined by the direction signs. Pedestrian priority zones and main pedestrian routes in Biel/Bienne. Network of routes. called Place Robert Walser after the writer who hails from the town.

The main purpose of the interactive sign is to provide orientation assistance. The aim of the project was to remind people of this. destination. meeting points). by integrating the themes of watchmaking and communication.49 Street-level desires \\\/// In Perspective Information and signposting for pedestrians that have their head offices or production units there. Analysis of the relationship between routes and the image of . taking advantage of local know-how and ideal conditions. The concept has been designed so that in future it will be able to receive and incorporate other information. enabling users to browse at both the town scale and the district scale. such as cultural information. as will public transport interfaces. The map will have a zoom function. Other types of information will also be available. such as bus route numbers and times. an interactive map will be available via a touch screen. The project envisages the installation of twenty-two interactive signs in the town centre and at the nerve centres of the residential districts (district centres. by defining a Direction signs: attractive routes Visitors and new residents in Biel/Bienne will be able to find their way around on foot. The interactive sign will be equipped with a clock and will foster Biel/Bienne as the watchmaking capital of the world. enabling users to browse a predefined database. developed by a firm from Biel/Bienne). In addition. zooming right in to find a street and a building number (the Point of Interest POI system. Interactive signs: dynamic orientation aid Geographical information is summarized in the form of a map of the town. it will be possible for a certain place to request the plotting of a specific route. using pleasant. printed on the upper part of the metal panel of the interactive sign. Pedestrian and cycle routes will be incorporated. national rail times and information provided by the town council. safe pedestrian routes. Furthermore.

largely running along the River Suze. theatre) or sports facilities (swimming pool. schools). improve access to district centres and help users find their bearings in Biel/Bienne. There is a main east-west artery for pedestrians and cyclists. via the town centre. the modern district and contemporary housing developments. Each direction sign provides details of addresses and geographic directions (streets. The search engine is based on a database. As well as the interest of the planned routes. following attractive routes. aspects linked to pedestrian mobility. in both German and French. in order to facilitate transport connections. journey time and coexistence with other means of transport have been taken into consideration. car parks. which limits the extent of possible damage. as needed. such as safety. Routes and information: direction and interactive signs. Technical support The signs consist of a metal supporting structure covered with aluminium sheets. squares. public transport and slow traffic to various places have also been examined. The electronic component comprises a 19-inch touch screen with anti-vandalism glass and a computer which displays the orientation map and information. buildings. and manages user requests according to predefined programming. district). Branches come off this artery to serve the other districts. The interlinkage of individual motorized traffic. Place Centrale. Each part is treated with anti-graffiti coating. stadiums). bicycle stations. public institutions (local government buildings. They will enhance the appreciation of certain places of interest. bicycle parks and car parks. These routes take into account the proximity of public transport stations. bicycle shelters) in relation to the location of the sign. cultural attractions (museums. A second north-south artery links the picturesque district of Vignoble – located on the south-facing slope of the town and characterized by the remains of low walls and steep paths that remind passers-by of the ancient terraced vineyards – to the southern part of town.50 Biel/Bienne. the town has not been limited to pedestrians. as well as more general information such . and facilitate access and orientation for residents and visitors alike. consisting of georeferenced information about streets. improve its image and appeal. This is an attractive route that offers spectacular views of the historic heart of Biel/Bienne. as well as transport information (stations. The direction signs contain thematic. The pedestrian signposting and orientation system will reveal the uniqueness of the town. These terminals will not offer open Internet access. functional information.

districts. roofs… The myriad details of the urban fabric and numerous forms of a new urbanity can only be appreciated when walking through the town on a daily basis. an experience that is both useful and enjoyable. the town bares itself to the walker. . the local events diary.48 (upper middle) Stadt Biel The town laid bare to pedestrians The signposting project and the work undertaken to increase the attractiveness and fill in the gaps in the pedestrian network contribute to enhancing routes intended for daily journeys. which will be automatically transmitted by the network using a GPRS or WLAN system. Whether during pedestrian commutes or journeys for leisure reasons.51 Street-level desires \\\/// In Perspective Information and signposting for pedestrians as council office and museum opening times. Photography p. etc. Access to the system for the purpose of marketing the town will make it possible to send new information or update data on the display. Different perspectives. buildings.

.

Part 2 Investments & context What investments are required to make the pedestrian policy in each city work? What are the spatially relevant circumstances of each city? .

the main commercial activities for each city will be mapped. Rouen (France) and Koblenz (Germany). All projects were co-financed with money from the European Regional Development Fund (ERDF). This chapter provides an overview of the main investments made within the framework of the Spatial Metro Interreg IIIb project. The next page will contain a satellite image of the city and an overview of the arrival points. Koblenz. each city will be elaborated on separately and it specific context explained. This chapter also offers the contextual information on the cities necessary to understand the research carried out by Delft University of Technology. Finally. Koblenz river bank. Rouen old city. Sweets in Rouen. . Norwich market. as well as the major attractions in the city centre. Most of the investments were made in Norwich (United Kingdom). A short introduction on each city will be followed by a description and an illustration of the investment projects. Stefan van der Spek What can you find here? After this introduction.54 Investments & context Norwich Cathedral.

55 Street-level desires \\\/// Presentation of the cases Investments & context .

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the United Kingdom. Norwich is an excellent example of a well-preserved medieval city. Information point .round festivals such as Heritage Open Days.320 people per square kilometre. Norwich Key ERDF Investments in public space Revitalising the St. Before railway connections were introduced from London to Welcome point . the railway links Norwich to the rest of the country via London and Peterborough. theatres. Within the East of England. Norwich: Google Earth Map. buzzing nightlife and year. houses and cobble stone roads of Elm Hill. such as the Netherlands (Amsterdam Schiphol Airport) and Germany. pavements widened. Norwich in 1845. of which there are over thirty. Andrews Plain area ‘The area between the Playhouse Theatre. galleries. Norwich is an inspiring and vibrant city with museums. The City accommodates the University of East Anglia (1964). Norwich is a twin city of both Rouen and Koblenz. offering retail trade. narrow alleys. About 129. Pavement Markers. trees planted. The city is renowned for its medieval churches within the city walls. St. and innumerable visitor attractions in this vibrant and historic specialist shopping district. the Art School and Cinema City will be transformed. New Paving. the city was so geographically isolated that it was quicker to travel by boat to Amsterdam than over land to London. Indicates Norw ich Lanes shopping distr ict . Norwich & Norfolk Festival. The first phase of the project includes the installation of pedestrian crossings. Norwich is the fourth most densely populated area with 3. with part of the area closed to traffic.57 Street-level desires \\\/// Presentation of the cases Investments & context City of Norwich Norwich is situated in the heart of East Anglia. Today. improvements around St. heritage and culture. Gregorys Green and improvements for cyclists.’ . Norwich International Airport has connections to Central European countries.’ Norwich Lanes – Makeover adds stronger identity ‘A facelift of the Norwich Lanes area of the city promises to further highlight and promote the quaint cobbled streets. paving and street furniture installed.500 people live in the Norwich City Council Area. higher education. The city functions as a regional capital. This will include New Signs. Investment project area. Remarkable are the half-timbered Norwich: Key ERDF Investments in public space. Andrew’s Hall. and new lighting.

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These include the railway and bus station and several multi-level car parks. Most buses also stop either on St. the railway yards can be recognised.’ Norwich Google Earth Map The aerial photograph shows the city centre of Norwich. grubbylooking airports. Access road. namely the Prince of Wales Road. The station is located on the other side of the river. next to the Riverside development. Norwich: Arrival Points. A direct route connects the Railway Station with Castle Meadow. connected to the city by the Prince of Wales Road. Access road. Stephens Street (opposite the Chapelfield Mall) or Castle Meadow. To the south. The largest car parks are St. a number of P+R locations offer alternative transportation into the city. On the western side. Here the Market. North of this road. Outside the centre. Norwich Arrival Points The map shows the arrival points in the city. Castle Mall also has many parking spaces. both containing approximately 1000 parking spaces.59 Street-level desires \\\/// Presentation of the cases Investments & context Gateways – Welcome Points at key arrival locations ‘First impressions count when visitors arrive in a city – and few things put people off more quickly than unwelcoming. a large scale development has been realised. Norwich Market is the largest open-air market in the country. Norwich is among the top places to shop in the United Kingdom. Norwich: Commercial Activities. Shopping Mall. Both opened in 2005. P Multilevel car park. along the outer ring road. in 2006 Norwich was the eighth most flourishing shopping destination. Daily Needs. . Other multi-storey car parks are located on the eastern and western side of the core. the green area around the Great Hospital is clearly visible. Norwich Commercial Activities Norwich functions as a regional attractor for its commercial activities. The railway station is directly Ret ail. Dr inking & D ining. A central item in this picture is the Castle on the hill. The city centre is enclosed by a core ring road and partly bounded by the River Wensum. Andrews (north) and Chapelfield (south). The bus station is located behind the building block opposite the street of Chapelfield. providing direct access to the historic city centre. The historic city and shopping core is located east of the Castle. railways stations or car parks where basic information is hard to find or hard to understand. These locations can be seen as pedestrian access points into the city. Forum and Chapelfield Mall and Chapelfield Gardens can be distinguished.

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Tombland. . The Castle on the hill overlooks the city. The French city is situated along the River Seine.500 inhabitants. the Roman Catholic Cathedral. Significant public space. Benedicts Street. St. The city is renowned for its famous characters such as Joan of Arc. Castle Mall is a multi-level mall which is partly built into the Castle Hill. The Royal Arcade is a beautiful covered shopping street in Art Nouveau style. City of Rouen Rouen is the Capital of Normandy and has approximately 106. Significant building. Peter Mancroft Church. library and BBC Norfolk). Spatial Metro por t als. the main attractions are The Forum (2002) and Riverside Entertainment Centre. St ations Spatial Metro. historic city centre. Stephens Street. Magdalen Street. Pierre Corneille and Gustave Flaubert. Chapelfield was developed on the location of the old chocolate factory. Rouen is a vibrant city with both a thriving retail trade and culture. The city is also known as ‘Ville aux cent clochers’. Giles Street. Chapelfield has two main entrances: one on the market side and one along St. Most of them are situated in The Norwich Lanes area. Spatial Metro por t als w ith project . Norwich boasts a large number of specialist and independent retailers. Spatial Metro lanes w ith project . Elm Hill. with the centre on the right side. the Norwich Cathedral and the Cow Tower behind the Great Hospital. there are five main streets: St. In addition to the commercial activities in the core. Much of the historic city centre has been preserved. Rouen: Key ERDF Investments in public space. Norwich accommodates two shopping malls: Castle Mall (1993) and Chapelfield (2005). Norwich Places of Interest Main attractions in the city centre include The Forum (information. the historic throughway. For leisure. The second cathedral. the Market and St. but forms a barrier to King Street. The main attractions on the eastern side are Dragon Hall (along King Street). On the roof. a public garden provides access to the Castle and a view of the city.61 Street-level desires \\\/// Presentation of the cases Investments & context Further. is situated to the west of the centre. The malls are very precisely designed to sensitively add larger scale shopping to the fine Norwich: Places of Interest. Prince of Wales Road and St. Stephens Street. and is a popular tourist destination.

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Saint-Maclou. Rouen defined several station projects: Gros-Horloge. Access road. Further. Rouen Google Earth Map The aerial photo of Rouen emphasizes the orthogonal structure of the city. St. P Multilevel car park. a lighting strategy. The aerial photo shows a very limited number of green areas. Rouen: Google Earth Map. Lines The lines consist of concrete projects with regard to routes and spaces such as the redevelopment of public space. traffic calming. The projects include a feasibility study into a bike & cycle park. a signage strategy and activities for day and night Access road. An exception to this structure is the area around the City Hall and St. pedestrianisation. Natural History Museum. pedestrian links. many half-timbered houses still exist giving the city a historical image. The city contains many other gothic monuments such as St. Ouen. Stations Stations are major destinations. Ouen Abbey. Potential green areas are the gardens around the City Hall and Place Verdrel. St. The University of Rouen and the well-known ESC Business School are situated in nearby Mont Saint-Agan. a landscaped square.63 Street-level desires \\\/// Presentation of the cases Investments & context Important buildings in the city are the 13th century late-gothic Cathedral (the Notre Dame) and the renaissance style Gros-Horloge. Gateways The gateways provide information at the entrances to the city and at changes from motorized traffic to pedestrianism. Further. Ouen Abbey. The strategy consists of three pillars: gateways. some streets do not run straight or parallel to the river. Maclou Church and the Palais de Justice. stations and lines. the development of coach parks and the improvement of car parks. Rouen Key ERDF Investments in public space In general In Rouen the investments are aimed to provide strategic improvements both in the daytime and at night. Rouen: Arrival Points. The gateways form a ring around the core of the city. . a giant medieval clock which is a city symbol. An example is the Rue du General Leclerc. One example is the ‘From Monet to Pixel’ performance. Year round the city offers cultural events and impressive performances. a magnificent light show on the façade of the Cathedral.

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65

Street-level desires \\\/// Presentation of the cases Investments & context

The city centre does not have a clearly defined border. The sequence of boulevards such as Boulevard des Belges, Boulevard de la Marne, Boulevard de l’Yser, Boulevard de Verdun, N28 and the quays form the boundaries of the city centre. Two major roads cross straight through the centre starting from the river: Rue Jeanne d’Arc and Rue de la Republique. The quays are also occupied by major roads.

Rouen Arrival Points
Although there are some clear clusters, most multi-level
Rouen: Commercial Activities.

arrival points are spread through the city in Rouen. The largest car park, Car Park du Palais, is located in the core of the centre. All car parks are well accessible by car. The main train station is located just outside the city centre to

Ret ail.

the north. The station is accessible via the Rue Jeanne d’Arc. Public transport consists of METRO, Bus Rapid Transit (BRT) and a BUS system. The metro line is located underneath the Rue Jeanne d’Arc and connects the railway with the city centre and the left side of the river, including the Saint-Sever commercial district. The metro stops are indicated on the map. The TEOR is the BRT system in Rouen. This high quality bus system is situated on the Rue du General Leclerc.

Shopping Mall.

Daily Needs.

Dr inking & D ining.

Rouen Commercial Activities
Rouen has an extended shopping district. It mainly covers the
Rouen: Places of Interest.

area between Rue Jeanne d’Arc and Rue de la Republique, plus the area up to the Charles Nicole hospital and the area up tp l the Boulevard de Belges. Except for the Saint-Sever commercial district on the other side of the River Seine, there

Significant building.

are no shopping malls in Rouen.

Significant public space.

Rouen Places of Interest
Rouen has a large number of interesting places and objects. The most significant building is the late-gothic Notre Dame Cathedral. At 150 metres, the tower ‘La Tour Grêle’ is the tallest clock tower in France. Other important buildings are the City Hall and St. Ouen, the Palais de Justice, the Musee des Beaux Arts, the Eglise St. Maclou and the Eglise Jeanne d’Arc nearby Vieux Marché.

66

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67

Street-level desires \\\/// Presentation of the cases Investments & context

City of Koblenz
Koblenz, a German city with around 106,000 inhabitants, is situated on the corner of Rhine and Mosel. The city is encapsulated in the glowing landscape which surrounds the city. The city centre is bordered by the River Rhine on the eastern side and the River Mosel on the northern side. The place where the rivers merge, known as ‘Deutsches Eck – The German
Koblenz: Key ERDF Investments in public space.

Corner’, is marked by a re-erected equestrian statue of Emperor William II. The city is truly European; the name Koblenz is based on the

Spatial Metro investment .

castle the Romans constructed here. In wars, the city was captured by the Franks, conquered by the French and fortified by the Prussians. The historic city centre contains a lot of small square, such as the Florinsmarkt, Münzplatz and Jesuitenplatz, and distinctive medieval churches such as St. Florins Church and Our Lady’s Church. Tourists arrive at the city by car or coach. The main coach park is located near the German Corner. Many also visit the city by boat, or take boat trips along the River Rhine. This makes the waterfronts vital parts of the city.

C ity lighting.

Pedestr ian zone.

Future developments.

Koblenz: Google Earth Map.

Koblenz Key ERDF Investments in public space
Safeguard old town tranquillity
Traffic calming measures have been introduced to ensure car-free pedestrian areas and to enable pedestrians to stroll about freely and safely. Bollards prevent unauthorised traffic from entering this part of the historic city.

Facelift for Schlossstrasse
The Schlossstrasse connects the Löhrrondell to the Kurfürstlichen Schloss near the River Rhine. The western section of the Schlossstrasse was improved to reinforce its status as a first-class shopping destination. The street was designed according to the principles of Shared Space, realising a balance between pedestrians and motorised traffic. Traffic calming measures succeed in reducing traffic speeds to 20 km/h. Raised crossings and tactile street surfaces make access and crossing easier for all.

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and the waterfront (boulevard). Other deviating areas are the palace (Schloss) with lots of green. city centre. Koblenz: Arrival Points. The Mosel Quay Shopping Mall. The coach station is located near the German Corner. namely Pfulgasse/Clemesstrasse and Neustadt. The largest car park is Löhr-Center with 1400 parking spaces. The quays are used for port functions. The Rhein-Mosel Halle. Improvements of the quays are necessary to meet today’s needs. P Multilevel car park.69 Street-level desires \\\/// Presentation of the cases Investments & context Redesign of Löhrstrasse and Löhrrondell Through a competition. Access road. These long lines meet at the Löhrrondell. Both Rhine and Mosel quays offer port facilities for tourist ships. connecting three urban axes with the Löhr-Center and the future city railway station. The Rhine Quay accommodates the tourist boats which make day-trips along the Rhine. accommodates the cruise ships. The boundaries of the city centre are the River Rhine (east). This is due to the location of the city’s access routes and waterfronts. Daily Needs. Within the centre area. Two intensely used roads for traffic pass straight through the Dr inking & D ining. Koblenz Google Earth Map Access road. the railway tracks and N9 and the River Mosel (north). Zentralplatz and both Rhine and Mosel quay. a feasibility study has been carried out. The Löhrrondell is a key location in the pedestrian network. Within the project. Ret ail. (east-west direction connecting Palace and Löhr-Center) and Löhrstrasse (north-south direction connecting the historic city with the DB train station). the medieval city core can be recognized by its dense and curved pattern of streets. The aerial image shows the city centre including the historic city centre. the square near the southern end of the Löhr-Center shopping mall. the city is based on an orthogonal grid with two special long lines: Schlossstrasse Koblenz: Commercial Activities. the N49 main road. Future developments Key developments in the near future are a new railway station close to the Löhr-Center. Waterfront The waterfront is a vital part of the tourist area in Koblenz. new ideas for the Löhrstrasse and Löhrrondell were obtained. Further. Koblenz Arrival Points Most multi-storey access points are located in the southern and western parts of the city centre. .

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The main buildings are the large scale shopping mall Löhr-Center. Kastor Basilica. Koblenz Commercial Activities Commercial activities are situated on a limited number of streets. while for daily shopping and department Significant building. Schlossstrasse. Most bus lines go straight through the city centre. Main shopping locations are Löhrstrasse. For the time being. the palace. Further. Significant public space. Firmungsstrasse and the Altstadt. The public spaces are the German Corner with its statue. . Am Plan at the edge of the Altstadt and Florinsmarkt. The colour indicates the type of activity. City Hall (Rathaus) and three churches in particular: St. The Altstadt and Görresplatz are generally populated by bars and restaurants. Entenpfuhl.71 Street-level desires \\\/// Presentation of the cases Investments & context south of the N49. Liebfrauenkirche and Florinskirche. the Löhrstrasse and Phulgasse are the places to go. A new railway station is planned behind the Löhr-Center. The train station is situated outside the city centre. stores. Koblenz Places of Interest The places of interest consist of public spaces and exceptional buildings. Koblenz: Places of Interest. also offers parking facilities. Görresplatz with its fountain. Both Altstadt and Zentralplatz have a large variety of shops. providing high quality access to public transport. the Zentralplatz is clearly not able to accommodate any activities. parking is possible at ground level around the palace.

.

Part 3 Techniques What techniques are available and necessary to make the pedestrian policy in each city work? .

In successive projects. —— with the right level of detail. the MIA project mentioned above. Recently. —— in the right language. Waiting at a train station in a small Dutch city in the mid 90s together with a colleague who had a brand new Palm III. eventually resulting in an application-oriented product. Raj Reddy and Jaime Carbonell. before focusing on the various systems we developed in connection with Spatial Metro. The projects This sections starts with a short review of the history of such projects.74 Information systems for Spatial Metro The Stationary Info System. —— in the right medium. —— to the right people. assumed that the palmtop device was equipped with a GPS system for its localisation and had access to the internet. In addition the system had access to a user profile on a server and was hence able to answer personalised and location-based queries. and. declared a new ‘Bill of Rights’ of the Information Society. On returning home. about interesting places around the station and so forth and so forth. We feel that the project described here contributes to at least some of these claims. we began dreaming. claiming therein that we should: —— get the right information. we avoided connecting to . The first project in this series. Ulrich Furbach Markus Maron Kevin Read This was the beginning of a series of projects on this topic which we aim to describe in this paper. suppose we could use the Palm to obtain information about the location where we were. —— at the right time. we drew up a project proposal and succeeded in acquiring funding for a project called ‘MIA’ 1.

for example a bookshop could send out its latest orders. To achieve this. service nodes are installed at chosen points of interest. a pub could present its menu and its schedule of events to its customers or a bus station could provide information on delays in bus schedules. project and is able to do more than just storing and displaying incoming messages. it is necessary to install a small application on the user’s mobile. For this purpose. The Stationary Info System can offer information on current events in the city. The most interesting feature from a scientific viewpoint is filtering technology. . Points of interest are the equivalent of Metro stops in this analogy. This application 3 was the first usable prototype of the The Stationary Info System – this is a terminal placed at public areas like train stations (see above left). The huge amount of information to be sent is filtered by the mobile device according to the profile set by the user. We developed a stationary information system for this project. In a so-called Semantic Mobile Environment. on accommodation in the immediate vicinity and more. 2 and aims at providing mobile users (users of PDAs or mobile phones) with location-aware personalised information. to welcome the tourist at the location at which he starts his stay. hence the name (see above left). The kind of message depends on the access point it will be broadcasted by. channelling our experiences from IASON into a wireless information system. Internally. instead focusing on free-of-charge access to Bluetooth access points. One of these successive projects was ‘IASON’. 4 the first theorem prover to run on a mobile phone.75 Street-level desires \\\/// Considerations Information systems for Spatial Metro The Stationary Info System as a tourist guide. The terminal can help to present tourists with a basic aid to orientate and guide them through the city. it uses a powerful logic reasoning engine called Pocket KRHyper. These service nodes broadcast messages to nearby mobile users using bluetooth wireless technology. More information about the the internet via the mobile device. 5 The SpatialMetro project One goal of this European Commission project 6 is the use of AI techniques for the efficient guidance of tourists in a city. A clearly entire approach can be found in. tourists are guided along themed routes on special maps that are reminiscent of Metro or Underground line maps.

Like the Stationary Info System.%/-%0 5#<)&'/ . The terminals can run in both online and in offline modes.2 .%/-%0 :3-&' . Recapitulating. Current events taking place at the building or monument concerned can also be incorporated.%/-%0 !&-)6")2-' F%6-')<##-) E-/%&2-' C#"2D 1-%23/+3-/(4+. 5-/2%'6 43)-'7)-&2/2-&' 8"'$-/ 8%$9&6 .B'&6/7"+3-) .%#?2%)-' A3-"2-) @-)&+32 . the Stationary Info System and the Outdoor Info System can contribute to increasing the attractiveness of the city.").%#?2%)-' A3-"2-) .%/-%0 !&-)6")2-' F%6-')<##-) E-/%&2-' C#"2D 1-%23/+3-/(4+.%/-%0 !"#$%&'(!)*+. Examples would be historical information.76 !"#$%&'(!)*+. and is location-based by nature. the Outdoor Info System can give an explanation of the buildings and monuments on-site.-'2-) >+3#<//(>2) >+3#<// G&)+3- ><%23(4'$ C)-2D-) !&-)6")2-' +%&/&'-(#&'/3<??&'6(#&'- +%#2%)-(#&'- 0<'%0-'2(#&'- structured user interface guides the visitor through the varied information provided by the terminal. They are easy to use.*'D(C#"2D F0(C#"' I&-) A*)0- 5#<)&'/ . Both the navigation and contents are multi-lingual. The Outdoor Info System is a modification of the Stationary Info System Outdoor terminals should be placed in front of important buildings and other sights. These terminals propose what sight to visit next and guide the tourists to the next point of interest. information sites. in contrast to wireless LAN or GPRS/UMTS technology.%/-%0 :3-&' .%/-%0 . For city planners. so that visitors from foreign countries can make use of the terminals.<')"$( ="%/ 8B3)H .*'D(C#"2D F0(C#"' I&-) A*)0- @B))-/ C#"2D @B))-/ C#"2D >. Tourists’ PDAs or mobile phones can be contacted by the Access Point and can display the information after reception. it can be said that the Stationary Info System and the Outdoor Info System help tourists acquire information and orientate in an uncomplicated manner (see page 75)..2 .<')"$( ="%/ >. In this way. 5-/2%'6 43)-'7)-&2/2-&' 8"'$-/ 8%$9&6 . The existing content can be easily handled. . There are several profiles bundled together with the SpatialMetro application.-(2<()-+-&L-(0<)-( &'M<)0"2&<'("7<%2(23&/(?#"+-N OG +"'+-# 8B3)H . This is naturally free of charge. and new content can be added rapidly. This makes the Mobile Info System interesting for tourists as well as for local residents. the Outdoor Info System can run in both online and offline modes. directions to next underground stations or shopping facilities."). In this way. The reasoning engine is based on the efforts of the IASON project. one or more of A mobile Information System was also introduced Each point of interest will be equipped with a Bluetooth-enabled Access Point that will broadcast information about the location concerned (see above). the terminals are easy to maintain. The terminals have to be outside and must therefore be weather resistant..%/-%0 . especially considering the advantages they provide. Enhancements where made to the profile generation. so that even tourists who aren’t used to working with computers can simply navigate through the The Mobile Info System keeps users up-to-date on events.B'&6/7"+3-) .-'2-) >+3#<//(>2) >+3#<// G&)+3- ><%23(4'$ @-)&+32 C)-2D-) !&-)6")2-' J<%#$(K<%(#&.

which can be selected. Quite to the contrary. To reduce the requirements of mobile users and enable us to carry out even more complex reasoning in the future. In addition to this disjunction. The Infonetz Koblenz The conceptual change appeared to be so good that public bodies were highly interested in our research. At the same time the supplier of the Access Point technology announced the End-Of-Life for this product range. For broadcasting the services we adopted standard bluetooth transport mechanisms instead of java-based communication. First we had to look for a new access point platform. which was not a trivial task. This posed another major obstacle. the city of Koblenz decided to introduce a .77 Street-level desires \\\/// Considerations Information systems for Spatial Metro The Infonetz map. A test run at the local university cafeteria brought significant empirical results. All these developments led to the realisation that we had to redesign the concept to overcome these problems. These attributes are then added as a conjunction to each profile term. Today’s mobile phones do not offer a baseline of technical features. This was reflected in the feedback forms and generated online discussion. and following our presentation. we chose to move the reasoning process from the mobile phone to a server. that would narrow down all food interest profiles to this kind of food. Log data showed that there was a technical barrier in the installation of applications via Bluetooth. thereby generating revenue. In this way. An example would be the attribute ‘vegetarian’. Various test cases carried out at public events show that we can now reach all Bluetooth-enabled (mobile) devices. Mobile phone providers disable this data transport to force users to download applications over their data networks. the power of the embedded operating system and even standardised features like the Java virtual machine differ significantly. The Mobile Information System. This technical barrier was accompanied by a social barrier – installing a foreign and potentially dangerous application on a mobile phone. we also increased reachability. the profile selection also makes it possible to activate attributes that further narrow down the users’ interests. The description logic terms of the activated profiles are disjunctively linked together. without overriding profiles such as ‘Italian food’.

The lowest ratio of found devices to devices that received information was 7. 42% Maximum Minimum 754 364 2 .593 15 . After a while and following certain promotional activities.000 students. Semester Semester Found devices Ser ved devices Transmitted data Acceptance rate break 5 .974 139 862 7. ten months after introducing the Campus News System at the University of Koblenz. Of these 1.18% 865 178 595 20.676 devices. It introduced a Client-Server architecture and a web based Profile Editor that stores users’ interests in a central database. 8 they use Bluetooth only for positioning but send the information over non-local wireless links such as GSM.676 15 .508 different mobile devices with Bluetooth activation and served 1. the University of Koblenz is actively using the system as a campus information system for mobile users. The reasoning engine used by this project is based on our deduction model. the campus Koblenz has around 6.508 1 .04% city-wide information system. The project ‘mobile cafeteria menu’ 9 is used in similar scenarios to our campus project but is completely unaware of location or personalisation aspects.78 Usage of the Campus News System. 7 Some of the local area personal information systems initially mentioned differ conceptually from our approach. it appears that its usage and acceptance by the students is fairly good. this ratio rose to 48. Taking into . 28% 1 . The message sent out most often was the menu of the cafeteria which was also transmitted to unregistered users.58% Total 5 . To put the numbers into perspective. In addition. we optimised the theorem prover. The overall acceptance rate is 30%. and 336 were registered users that obtained news according to the profile set. A map of some of the planned points of interest can be seen on page 77. For use in high load situations.28% in December.340 were unregistered users that received the cafeteria menu and urgent public announcements. Unsurprisingly. this ratio is higher during the semester than at breaks. 1. 400 48. The acceptance rate is defined by us as the number of phones that accepted files sent by our system divided by the number of Bluetooth-capable devices owned by users willing to activate Bluetooth functionality. All in all we transmitted over 15. we consulted the participating companies.676 of them.04% in April 2007 (roll-out was on 16 April).600 different messages within this time frame (see table above).102 31 . We detected over 5. with a total of twenty points planned. In addition. utilising our experience gained in our projects and research.108 1 . The City of Koblenz has decided to use the system at various places in the city.697 30. This led to the development of an information system called Infonetz Koblenz. Results and outlook Now.

79

Street-level desires \\\/// Considerations Information systems for Spatial Metro

account occasional visitors, scientific workers and other employees, more than 80 percent of all people on the campus have visible Bluetooth-capable devices and more than a quarter have received CampusNews information. We also conducted a questionnaire on user wishes and opinions regarding Campus News. We sent out a code and asked the students to enter that code on the answer sheet. We moreover enquired about their mobile phone brand and model, their opinion of the system in general and wishes or suggestions for future work. Of the 97 students that replied, 12 could not receive the code. Using the stated information on the mobile phone brand, we gained insight into the workings of Samsung and Motorola brand phones and were able to increase compatibility in this area. Opinions varied from a general vague acceptance of the concept to enthusiasm. The most desirable feature was a higher density of service nodes and up-to-date information in the system on changes in course schedules. The next step is to support public bodies in building up the Infonetz, which is based on our research work, in the city of Koblenz as a tourist and citizen information guide. We hope that its adoption will be as favourable as the university project.

Notes
1 MIA is short for: Mobile Informaton Agents for the WWW. See also: C. W. Gerd Beuster, Bernd Thomas. Mia – an ubiquitous multi-agent web information system. In of International ICSC Symposium on Multi-Agents and Mobile Agents in Virtual Organizations and E-Commerce, December 11-13 2000. Short for: A Location-Based Information Announcement System with Ontology- Based profiles, http://www.uni- koblenz.de/~iason M. Maron, IASON Mobile Application – Konzept und Realisierung einer mobilen Anwendung für profilbasiertes Matchmaking von Nachrichten (2005), Master’s thesis, Universität Koblenz/Landau. T. Kleemann and A. Sinner. Krhyper – in your pocket, system description. In R. Nieuwenhuis, editor, proc. of Conference on Automated Deduction (2005), CADE-20, volume 3632, pages 452–458, Springer. T. Kleemann and A. Sinner, Decision support for personalisation on mobile devices (2005). In Proceedings of the 21st International Conference, pages 404–406. ICLP 2005, 2005. www.spatialmetro.org Rhein-Zeitung: ‘City Guide Blue’ bringt ortsgebundene Informationen aufs MoBiltelefon, and Rhein-Zeitung: Info-Netzwerk wird im Alltag getestet. L. Aalto, N. Göthlin, J. Korhonen, and T. Ojala, Bluetooth and wap pushbased location-aware mobile advertising system. In MobiSys ’04: Proceedings of the 2nd international conference on Mobile systems, applications, and services (2004), pages 49–58, New York, NY, USA. ACM Press. http://www.studentenwerk-dresden.de/mensen/handy.html

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80

Making a virtual city

The process and the problems

St John’s Cathedral virtual model. On the left, the ‘plain’ geometric shape – on the right, the same shape ‘textured’ – over twenty separate textures have been used for this model.

The last few years have seen an increase in the power of computers and a decrease in their cost. This has resulted in the increased accessibility of high-powered computing and rapid developments in software. A whole range of computer applications that were either impossible or unviable just a few years ago are now accessible to many. One of these is the ability to create complex 3D computer models – such as those of complete towns and cities.
David Drinkwater

Creating the models
Automatic modelling
The Urban Modelling Group has developed software to create buildings automatically using three sets of data. The first set is a digital map containing the ‘footprint’ of every building (i.e. the ground outline of every building), the second is the ground surface data (i.e. the topography or contoured shape of the land including roads and rivers), and the third is a set of data that includes the heights of every building. The surface and height data sets are now routinely collected using planes and satellites, and are obtainable from different sources. By combining these data sets, a model of the ground surface of an area can be created, along with a model of each building with the correct basic shape and height. The software also applies a roof to each building depending on the size and shape of the building footprint, and has the facility to automatically generate refinements such as dormer windows, eaves and chimneys. The accuracy of the roof shape depends on the quality of the data, which currently is often available at 50cm intervals and with a height accuracy of plus or minus one metre. The software, whilst creating each building automatically, allows for manual correction of heights, roof type and other details.

81

Street-level desires \\\/// Techniques The process and the problems

It should be mentioned that there are research teams working on other automatic techniques for modelling urban areas, for example the creation of 3D geometry from multiple photographic images, or the use of laser and infrared depth scanning, with cameras and sensors fixed on vehicles that drive through streets to record the facades of the buildings.

Subsequently each surface of every model has a ‘texture’ applied to it. These textures are, in nearly all cases, images made from photographs of actual buildings in Norwich. The number of surface textures used in a building varies enormously – some of the buildings may only use two textures, but the complex handcrafted buildings often require many textures, representing the different surfaces such as wall materials, paint finishes and decorative panels. For the automatically generated models, sets of these textures have been created to cover a range of building periods, materials, styles and sizes. They are applied automatically to each model according to the style required, and the heights and lengths of the walls of the building. With the handcrafted buildings, the correct textures have to be created and applied individually to all the separate elements. To create the textures, photographs of buildings are taken and then processed. The processing of the photographs involves removing distortions produced by the camera lens, straightening out the image so it is aligned correctly both horizontally and vertically, and then cleaning up the image. Cleaning up the photographs requires removing, or replacing, all the unwanted

‘Hand crafted’ models
The automatic models provide a backdrop to the whole ‘Virtual Norwich’ city model. The landmark buildings and many of the buildings in the street models have been ‘handcrafted’ using a variety of software applications. Some buildings are modelled from architectural plans and drawings but for most, photographs are used as the basis for the model. Whilst a variety of techniques is used, in all cases the process involves creating the exterior surfaces (walls and roofs) of the building, before applying image ‘textures’ to them. The more detailed models involve the creation of accurate details such as window frames, doorways, porticoes, steps, eaves, columns etc. This can be painstaking and time-consuming.

Texturing the models
The models are initially created with plain ‘untextured’ surfaces.

the time of year and the weather conditions. are extracted from the processed photographs. elements that appear in photographs of buildings in a busy city. towards the middle of a day with thin cloud covering (creating shadows without too strong a contrast and allowing photographs of north facing facades ) The Virtual Norwich model and its uses The Virtual Norwich model began as a series of models of individual buildings created to highlight some of the outstanding architecture in Norwich.g. and creating textures from them. and can be reduced in size and compressed to minimize memory use for general viewing at low resolution. . the texture of which usually only appears once on a single building. railings.. Narrow streets pose a particular problem as they require multiple photographs to be taken. columns and doors.g. etc. Generally good results are obtained in early spring (few leaves). including over 30 medieval churches. The processing of photographs. a cinema-size screen). plants. For some buildings this can be a relatively quick process – if there is a good clear view which allows the whole building facade to be included in a single photograph.82 An area of Virtual Norwich with a combination of automatically generated and ‘handcrafted’ buildings. vehicles. often takes significantly more time than the creation of a building’s geometric shape. buses. plants. Another issue relating to the photographs is the prevailing lighting conditions at the time they are taken – the quality of photographs obtained depends on the time of day. bicycles. and require extensive processing. and these have to be removed using image processing software (such as Photoshop). people. and must subsequently be undistorted. Whilst large detailed textures are required if the output is to be viewed in high quality on a large surface (e. particularly of the upper levels of buildings. trees etc. cars. straightened and then joined together. Textures for separate elements. Streets and squares are full of people. etc. Because of the angles involved these photographs are often very distorted. the texture sizes are usually unnecessarily large after processing. trees. through to Georgian domestic and religious buildings and some notable 20th century monuments. The buildings made automatically use the same texture sets and on average therefore consume less computer memory than the handcrafted buildings. ranging from the 12th Century Castle and Cathedral to some notable medieval buildings. But this tends to be the exception. This work was funded by the ‘Liveable City’ Interreg III project. e.g. e. chairs. signs.

. A significant development with regard to the Virtual Norwich model is its basis in connection with several virtual historical reconstructions. whilst they also provide feedback to the planning department. and the interface and visualisations mentioned above are in the process of being placed on the internet allowing potential visitors throughout the world to explore Virtual Norwich. for older students there are uses within the studies of architecture and urban planning. The resulting model has been used to create animations of individual buildings and of routes through the city streets. along with the in-house software. The application of the models to tourism is being developed. was created by a team of three researchers over a period of three years. Having created the model. The current model. several major virtual reconstruction projects have been undertaken. the Great Hospital and the Market Place. the models give new views of the city and individual buildings extracted from their surroundings. a trust set up to encourage the appreciation and regeneration of Norwich. The visualisations produced enable a clearer understanding of such schemes by officials and members of the public.83 Street-level desires \\\/// Techniques The process and the problems For the Spatial Metro project this core of models of notable buildings was expanded to include the construction of the whole of the city centre. which sometimes sees problems that were not obvious before. and are currently being used in visualisations for a major riverside redevelopment in the city centre – having a set of high quality models gives a greater understanding of the impact of such a development. The Cathedral reconstruction will be on display at the new education centre currently under construction in the Cathedral Close. The models have also been used by commercial architects in planning projects. Funded largely by HEART. to view changes to two pedestrianisation schemes and also for a visioning project with respect to a set of sculptures that have been installed in a square in the city centre. including the Cathedral Close. Uses within education are varied. along with an interface which allows users to explore Virtual Norwich. for younger students. The most obvious practical use is urban planning – the models have already been used by Norwich City Council Planning Department for three projects. Norwich is now in possession of an outstanding resource which has many uses. the St Andrew’s Hall monastic complex.

This means that the model has to be divided into smaller sections. . There are also two incidental. and for each of these buildings there are the two elements as mentioned above. The software Virtual model of Koblenz around 1880.000 buildings. The geometric shape can vary from as few as five surfaces in a simple structure. The second is that the thousands of photographs taken in the process of creating Virtual Norwich have created a huge resource. A few issues relating to the creation of a virtual town or city The creation of a complete virtual town or city raises a variety of problems and issues. to well over a million surfaces in the (still incomplete) model of Norwich Cathedral. namely the geometric shape and the surface textures. The first is the time involved in creating the model on such a scale – the area in Norwich contains approximately 8. the sections that will be visible are called up as required. The first is that the model itself forms. To create an animation or complex view across the city. As a result. by-products of all the work done. and data sources which included some very detailed maps of the period. the complete model of the whole of Norwich will not currently fit into any of our computers. which might be a street or a detailed landmark building.A historic virtual reconstruction of Koblenz in the 19th century was produced for our Spatial Metro partners. but not insignificant. for current use. in its own right. Likewise the number of textures required can be large. and for use by future historians and researchers. an historic document of a city at a particular period. This was done using mainly automatic modelling techniques. The texture sets were based on photographs of existing buildings from that period.

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Street-level desires \\\/// Techniques The process and the problems

View from a walkthrough animation of Virtual Norwich.

used provides tools to help do this, but the process can nevertheless be time-consuming. The ultimate aim is to allow the user to ‘wander’ around virtual Norwich at will, in ‘real time’, for example by using a mouse to control movement. However, memory requirements mean that this is not possible with the current models – they need adapting for this purpose, and this has only been achieved successfully for small sections of the city. In the meantime our output is pre-processed, i.e. we have generated a range of animations which the user can select to view with the interface we have created,. Generating these animations with the detailed models is time-consuming. Our animations need 30 frames per second and thus 1,800 frames for one minute’s viewing. Whilst typically frames take between thirty seconds and a minute to generate, some frames take over five minutes – and at that rate it requires over 9,000 minutes’ time to generate one minute of output – i.e. over 150 hours. Sometimes our computers are very busy. Hardware storage concerns are also an issue – the output images and raw uncompressed animations taken by just one of the routes, generated at high resolution (1,200 by 900), take up 70 GB of hard disk space.

A more general issue to be considered is what to include in the model. On a basic level, should traffic signals and road signs and road markings be included? Rather less obvious are issues such as whether to include ugly repairs of old buildings or to cover them up with more sympathetic materials, thus ‘returning the building to its original state’. Should graffiti be included or ‘airbrushed out’? And what about television aerials, satellite dishes and advertising hoardings? The software used allows sophisticated lighting control, but should the weather always be beautiful and sunny? And finally, cities change – the building the virtual model of which was made yesterday, might today be repainted, or even demolished. Keeping up with these changes is a significant task. Though the creation of a high quality set of models represents a significant investment of time and money, it provides opportunities that were not previously available, and it is surely inevitable that all cities, town and urban areas will eventually wish to possess a similar tool and resource.

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GPS devices.

Tracking pedestr ians in histor ic city centres using GPS

This chapter describes the results of a series of pedestrian observation studies carried out in Norwich, Rouen and Koblenz. The goal of these studies was to observe pedestrian behaviour and to investigate pedestrian movement and experience in the city centres. The cities are engaged in improving the physical conditions and the experience of their city centres by investing in landscaping and engineering of public spaces, city beautification, wayfinding and in communication and information technology.
Stefan van der Spek

The purpose of the observation studies was to evaluate the use of space in relation to investments, (rather than using the outcome as a design tool to pinpoint) opportunities and threads in the city; the outcome focuses on a comparison between the actual situation and real use. For the observation, a specific method using Global Positioning System (GPS) devices capturing the movement of pedestrians was developed and put into practice. The recording of pedestrian behaviour was accompanied by a questionnaire adding background information on the participants.

What is to be found here?
After this introduction, the setup and implementation of the fieldwork will be explained in ‘Way of Working’. Here, the methods for processing the data and the criteria for analysis will be clarified. After that, the context of the cities will be illustrated by analysis drawings. Next, the results will be described in the paragraph ‘Findings and Conclusions’. The chapter lastly concludes with a synthesis comparing the findings of the different cities.

‘Old-fashioned’ paperwork.

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Street-level desires \\\/// Presentation of the cases Tracking pedestrians in historic city centres using GPS

read out real-time or later and projected onto maps in a Geographical Information System (GIS). GIS has the ability to join different layers of information or different sources, but GIS also provides tools to process, model and visualize data.

Why tracking pedestrians
With traditional methods it is possible to gain insight into pedestrian movement. However, this insight is limited to the scope of the method. Counting people at certain locations leads to insights into the density of the use of the public space only at these locations. Such methods do not collect information on journeys, patterns of use or route choices. Models could possibly estimate where people might walk. However, this would be based on a prediction, and not on an actual situation. Travel diaries might give insights in actual behaviour, but depend on the accuracy of people’s minds. A case study in Delft showed that the ability of people to reproduce a walked route in a map is inadequate. The actual walking pattern based on GPS tracks deviated repeatedly from the drawn map. Using GPS technology it is possible to acquire accurate and detailed insights into actual behaviour. The technology will provide insights into the exact departure and return time, time spent at specific locations, destinations, the walked route or geographical route of the journey, the speed and the mode of transport.

Way of working
The method of collecting data on pedestrian behaviour is based on the Global Positioning System (GPS). GPS is primarily a system for navigation and orientation. The GPS system makes use of a network of satellites in orbit which send signals to earth. A GPS device has the ability to receive these signals and compute its geographical position. At least three to four satellites are necessary in order to accurately determine a position. GPS devices are mainly known as navigation or orientation instruments such as car navigation systems or outdoor orientation equipment. The technique has been developed in the military in the United States. Since the year 2000, the technique has been more widely available to the public, although its accuracy is still limited. Today, accuracy is around three to five meters in the open field. Europe is building its own global positioning system called Galileo.

An important aspect of GPS tracking is to collect information on the whole journey from departure to return. In the event of activity-based research, people will probably have a GPS device for a certain period of time at their homes. In the event of studying pedestrian behaviour, this would make no sense, as it is not clear when and how often people will visit the city centre. Collecting data about pedestrian movement in cities requires other ways of distributing and collecting devices and gathering data. Other systems could involve tracking people living or working in a specific building, street or area or tracking people from a specific point at which they enter the city centre. For the Spatial Metro project, the main target group is visitors of the city centre. The main points of interest are shopping (retail) or leisure (culture, heritage, drinking, dining). The most feasible way of collecting as much data as possible within a short period of time is to distribute and collect the tracking devices at an access point to the city. Access points are e.g. train terminals, bus stations and parking facilities. Parking facilities assure that people will return to their cars and thus return the device. Free parking was offered to people who decided to participate. This way of working meant that no

GPS tracking
The method of collecting data on pedestrian movement makes use of the ability that some GPS devices have to store a sequence of positioning data at a determined time interval. This sequence results in a place-time log. The log file can be

88

facility on the northern side of the centre core near The Lanes. The second location was Chapelfield Shopping Mall (1,000 cars, opened in 2005 as well), located on the southern side of the centre core and developed at the location of an old chocolate factory. In Rouen the first location was Vieux Marché (400 cars), on the Westside of the city centre. The second location was Haute Vieille Tour (430 cars) on the Southwest side of the city centre. Finally, in Koblenz the location on the Westside was Löhr-Centre, a car park on top of the shopping mall (1,400 cars). The second one on the Eastside was Görresplatz, an underground car park (350 cars).

Procedure
The information and co-ordination point for the distribution and collection of GPS devices was located near the pedestrian entrance/exit of the parking garage. People leaving the parking garage were handed out flyers explaining the background and
Rouen, old city centre.

setup of the study and asked to contribute to the research. If they matched the ‘shopping’ or ‘leisure’ target group, a GPS was presented in return for their parking ticket. To understand the behaviour better, a questionnaire had to be filled in on return. Participation was extremely high. No personal information on any of the participants was kept.

GPS devices were lost. The drawback was that only visitors arriving by car were recorded. To collect generic useable data without different weekdays affecting the data, data needs to be covered throughout the week. The time frame depends on both the target group and the opening hours of the activities in the city centre – the so called destinations or anchor points. In general, the distribution of the devices started around 10am and continued until around 5pm. People returning late were able to return the devices to the car park information desk (24/7). This practical time constraint excludes people who expect to arrive late.

Processing data
Data was collected from two different sources: track logs resulting in temporal-geographical quantitative information and questionnaires resulting in social-geographical qualitative information. For data management reasons and to keep all data anonymous, a unique code was allocated to every entry. Processing the data consisted of 5 steps: 1 validation; cleaning, filtering and repairing; individual analysis; collective analysis based on the questionnaire, and; findings and conclusions. 2 3 4 5

Field work
From June 20th until June 26th 2007, a team from Delft University of Technology (DUT) in cooperation with Norwich City Council (NCC) carried out fieldwork in Norwich. After that, the field work in Rouen was carried out from October 1st until October 6th 2007 in cooperation with Rouen City Council (Marie de Rouen). Finally, from October 8th until October 14th, fieldwork was carried out in Koblenz in cooperation with Koblenz City Council (Stadtverwaltung Koblenz). In each city, fieldwork was carried out from two different parking facilities at the same time. This made it possible to collect sufficient and comparable data within one week. The data will be generically useable and comparable as all data from the different locations is collected under the same conditions. In principle, the chosen facilities were on either side of the city centre. In Norwich the first location was St. Andrews Car Park (1,000 cars, opened June 2005), an important parking

The results of processing are layered analysis drawings in GIS, Photoshop and Illustrator. A selection of these drawing will be used to illustrate the results.

Norwich.

Koblenz.

3 Analysis of individual data After validation of the tracks the next step was the specific analysis of the route from the access point to the activities. education. and the readability and consistency of the track. leisure (i. national and international visitors. Frequency . Starting with a list of individual destinations. (2) purpose. with no information which was lacking being added. Per theme two representative subgroups were chosen for the visualisation of the results and conclusions. Computations are required to create the collective image covering a selection of respondents. A representative subdivision is based on a two-hour time period. drinking. Otherwise. the destination is within the direct surroundings of the car park. In further steps of the analysis only valid tracks were taken into account. 4 Analysis of collective data The tracks themselves give an impression of use of the city when projected onto a map. Using the outcome of the questionnaire. circular journey. This means that every dot on the map represents 5 seconds. probably a single destination and (C) ROUND TRIP. All data were collected with a frequency of 5 seconds. heritage) and other purposes. ‘two to four hours’ and ‘more than four hours’. This can be established in GIS software where the tempo-graphical data was analysed using density calculations. For all distribution points a map with the alternative routes was generated. Time spent out on the streets can thereby be compared to time spent in a shopping mall and differences in behaviour can also be compared based on the type of starting point. probably multiple destinations. the file was marked as valid. density drawings were made for four themes: (1) origin. the start point of the track. 5 Findings and conclusions The background data provided in the questionnaire was analyzed using statistical software. With density calculations the number of lines or the number of points within a range of a certain locations are computed and visualised using a specific colour. regional. namely SPSS. An important aspect for the analysis of tracks starting from Chapelfield and Löhr-Center is that people might start or end their journeys in the shopping mall. filtering and repairing The quality of the raw track log files varies depending on several factors. business or other formal appointments. different route. Cleaning. The theme ‘Purpose’ can be divided into shopping (retail). the result will conclude with a growing list of collective destinations ranking in time or frequency. dining. Within the theme ‘Origin’ four subgroups can be distinguished: local. the type of journey was determined. matches between track data and questionnaire. This is very detailed research and as such has not yet been proposed within this study. The colour differs between lower and higher values. occasional visitors and regular visitors. the ‘duration’ of the trip is based on the period of time between the distribution and the return of the GPS device. culture. the end point of the track. Further. (B) RETURN TRIP. A distinction was made between three types: (A) AREA. (3) familiarity and (4) duration. same route to/from destination. This technique simplifies line or point drawings. leading to the categories ‘less than two hours’. the file was rejected or had to be cleaned.e. 2 Cleaning. The assessment of tempo-graphical data was based on existing track data. Within ‘Familiarity’ the subgroups are first visitors. Each individual track represents a person or group. Using a legend it is possible to limit the visible data and emphasize structures. including living. If all questions received a positive response. All tracks were checked with regard to the route used to walk into the city and the route used to return to the car park. Within this study. Finally. tracks were only filtered and assessed. filtering and evaluating the tracks are necessary to determine validity.89 Street-level desires \\\/// Presentation of the cases Tracking pedestrians in historic city centres using GPS 1 Validation The following step in this type of analysis is the investigation of destinations and the time spent on these activities. Point density represents the time spent at a location.

90 400 m 800 m 400 m 800 m .

Results Norwich. The graphical result of the collective use of space is illustrated . Familiar ity. The full daily rate is 5. Andrews car park on the northern side of the historic city centre. Each dot represents 5 seconds. The fieldwork facilities were located near the southern exit on the route to the city centre. What to find next? In the following paragraph the results will be amplified per location. In the last paragraph ‘Reflection’. Cross tabulations provide insight into the relationships between subjects or categories. Each dot represents 5 seconds. All valid tracks of seven days. The study does not provide insight into the background and behavior of all visitors. After that. All outcomes should be considered as results of the participating population. St. Andrews. In ‘Synthesis’ a comparison will be made between the cities and the locations. but specific spaces are reserved for shoppers. 02 | Norwich Chapelfield. This car park is an ideal starting point for destinations around St. 370 people responded resulting in 173 directly useable tracks. The first distribution location was located at St. This relatively new car park has approximately one thousand parking spaces. In total. 01 | Norwich St. Andrews 4> <2 The fieldwork in Norwich was carried out from Wednesday June 20th until Tuesday June 26th 2007. a comparison within the series of the theme and a comparison between locations. These maps summarize and elaborate the outcomes of the analysis drawings. but only the selected population. All valid tracks of seven days. No/first Occasional Regular are used by commuters. buildings and spaces/places. Andrews Plain and the Norwich Lanes shopping district. the method will be discussed in respect to the Spatial Metro project and the investments. The findings in this study are based on the explanation of the statistical information. The maps contain three elements: 1 2 Edge Hard borders in the city which are hardly crossed. the assessment of the drawings (density image of a theme). the generic conclusions of the outcomes will be presented. No-go area Neglected parts of the city within the range of the access point. Most of them 2-4 Duration. The car park is open 24 hours. The analysis also includes the fabrication of conclusion maps.91 Street-level desires \\\/// Presentation of the cases Tracking pedestrians in historic city centres using GPS tables show how many times an alternative was mentioned. 7 days a week.00 pounds. 3 Attractors Main destinations.

92 400 m 800 m 400 m 800 m .

People generally stayed in the city centre for 2-4 hours (45%). 270 people responded resulting in around 80 directly useable tracks. Alternative routes were along St. the main purpose was shopping (80%). . All valid tracks of seven days. The main route people took to walk to the centre was Exchange Street. Andrews Street and Charing Cross. 2-4 Each dot represents 5 seconds. directly in front of the exit and leading to the market and the main shopping street.93 Street-level desires \\\/// Presentation of the cases Tracking pedestrians in historic city centres using GPS in image 01. There were 04 | Rouen Haut Vieille Tour. Andrews. followed by occasional visitors (27.5%). The origin of the respondents at this location was generally local (80%). the response was far lower. This car park is an ideal starting point for destinations on the southern side of the city centre. In comparison to St. As expected. but special flat rates are also available. The main destinations were the shopping streets leading to Norwich Lanes and Tombland. followed by occasional visitors (18%). Vieux Marché The fieldwork in Rouen was carried out from Monday October 1st until Saturday October 6th 2007. The distribution facilities were located near the main exit to the car park in the central hall. The main focus of the car park is shopping and leisure. although regional visitors were also represented (11%). the main purpose was shopping (90%). In total.00 pounds. with 40% staying for somewhat shorter periods. 4> Rouen. use of space is illustrated in image 02. The return route was generally the same. followed by leisure (8%). People generally stayed in the city centre 2-4 hours (48%). followed by leisure (12%). As expected. although regional visitors were also represented (17%). Access to Chapelfield Car Park is limited from 8am Occasional to 10pm. All valid tracks of seven days. a car park and shopping mall on the southern side of the historic city centre. Chapelfield 03 | Rouen Vieux Marché. Most respondents were regular visitors (72. with 40% staying for a shorter period. and there were more regional visitors.5%). Norwich. namely Malthouse Road in the direction of Gentleman’s Walk. 4> <2 The second distribution location in Norwich was located at Chapelfield mall. Duration. Most respondents were regular visitors (80%). The full daily rate is 20. The first distribution location was located at Vieux Marché car park on the western <2 2-4 side of the historic city centre. The fieldwork facilities were located near the pedestrian exit of the garage. more shopping as the main purpose. The graphical result of the collective Regular Familiar ity. more occasional visitors and people generally stayed for a slightly shorter period. The origin of the respondents at this location was generally local (84%). Each dot represents 5 seconds. This is also a relatively new car park with approximately one thousand parking spaces. The car park is Duration. scarcely any national or international visitors at the location. The main routes taken leaving the car park and returning to it were the same.

94 400 m 800 m 400 m 800 m .

The graphical result of the collective use of space is illustrated in image 04. but the origin of people was more or less identical. Most respondents were regular visitors (58%). Most other alternatives were also used. close to the main cultural and commercial destinations. 180 people responded resulting in over 130 directly useable No/first tracks. Most respondents were regular visitors (64%). In total. directly leading to the Gros-Horloge ending at the Cathedral. although local visitors were highly represented (37%). Alternative routes were two parallel Familiar ity. People generally stayed in the city centre less than 2 hours (57%). People generally stayed in the city centre for less than 2 hours (50%). directly leading to the Cathedral. with 38% staying for longer periods of 2-4 hours. 240 people responded resulting in 150 directly Regular Occasional useable tracks. the main purpose was shopping (66%).95 Street-level desires \\\/// Presentation of the cases Tracking pedestrians in historic city centres using GPS No/first located in the main pedestrian area. The origin of the respondents at this location was generally regional (46%). The main route people took when walking to the centre was Rue du Gros-Horloge. The car park is not located in the pedestrian area. namely Rue Saint-Lô and Rue Rollon. The first . The main destination was the shopping area between Vieux Marché and the Cathedral. Each dot represents 5 seconds. which makes it an ideal starting point for the main cultural and commercial destinations. Remarkably. the response was lower. The car Regular 06 | Koblenz Görresplatz. 05 | Koblenz Löhr-Center. Koblenz. directly south of the Cathedral. the same applies to the respondents’ purposes. All valid tracks of seven days. As expected. more respondents were new visitors and people tended to stay for longer periods. Rouen. The fieldwork facilities were located near the main pedestrian exit of the garage. but is relatively 2-4 Duration. Haut Vieille Tour 4> The second distribution location was located at Haut Vieille Tour car park on the south-eastern side of the historic city <2 centre. The main route people took to walk to the centre was Rue de L’Epicerie. the main purpose was shopping (69%). Occasional Familiar ity. In total. As expected. followed by leisure (21%). In comparison to Vieux Marché. streets. followed by both occasional visitors (22%) and people on a first-time visit (20%). Löhr-Center The fieldwork in Koblenz was carried out from Monday October 8th until Saturday October th 2007. with 35% staying for longer periods. the route back varied significantly to the route taken in. Each dot represents 5 seconds. In Haute Vieille Tour. All valid tracks of seven days. The main destinations were the Cathedral and from there Vieux Marché via the Rue du Gros-Horloge. park is also used by international visitors (11%). followed by occasional visitors (25%). followed by leisure (18%). The graphical result of the collective use of space is illustrated in image 03. The route back was generally the same. The origin of the respondents at this location was both regional (42%) and local (39%).

%+(*!)('&%$#"! )('&/.-($ 3%+2$(*.-($ )#'@ &($$ 8(->/' 1%-0+ ./!A(-@ C%-B#"&!)('&/.96 )%B!'%B/- .! )(7'$/ .! )(7'$/ .%+(*!)('&%$#"! )('&/.'-//' 6-(5%*!4($$ )&(:/$9#/$. 8($$ )%B!'%B/- .&%:7 ?%%>7&%: =$+!4#$$ 8(0. 8($$ 400 m 800 m .&%:7 ?%%>7&%: =$+!4#$$ 8(0.'!D/'/-! 8(*"-%9' )(7'$/ 8($$ <#*5!.'!D/'/-! 8(*"-%9' )(7'$/ 8($$ <#*5!.-($ 3%+2$(*.-($ )#'@ &($$ 8(->/' 400 m 800 m 1%-0+ ./!A(-@ C%-B#"&!)('&/.'-//' 6-(5%*!4($$ )&(:/$9#/$.

The origin of the respondents at this location was mainly regional (54%). Occasional Familiar ity. directly followed by leisure (43%). close to the main cultural and commercial destinations. A fair number of national and international visitors also use this car park (38%). Regular Low use. The mall has three exits: one on the Southside to Löhr-Rondell. As expected. Edge. one in the middle on the western side and one on the northern side of the building Regular 07 | Norwich St. . Koblenz. 120 people responded resulting in around 100 directly useable tracks. Density analysis of primary purpose shopping. the main purpose was Neglected area. 180 people responded resulting around 100 directly useable tracks. with its main entrance situated at the Löhr-Rondell. The graphical result of the collective use of Edge. However. The main purpose was shopping (48%). A large group only uses the car park to access the city (40%). The origin of the respondents at this location was mainly regional (60%). Density analysis of primary purpose shopping. People generally stayed between 2-4 hours (58%) or less than 2 hours (26%). Andrews. The graphical result of the collective use of space is illustrated in image 05. The exit people mainly took when walking to the centre was the Western exit directly leading to the Löhrstrasse. The main destinations were within a range of 400 metres. remarkably enough. In total. The main route taken on leaving the location led to the shopping streets via the Firmunstrasse. The car park is located in the pedestrian area and is relatively Duration. However. shopping (75%). but the main tourist destinations such as the riverfronts are beyond reach. 08 | Norwich Chapelfield. High use. followed by leisure (22%). the route back varied significantly to the outbound route. No/first space is illustrated in image 06.97 Street-level desires \\\/// Presentation of the cases Tracking pedestrians in historic city centres using GPS 4> <2 distribution location was located at the Löhr-Center – a car park on the roof of the main shopping mall on the western side of the city centre. The fieldwork facilities were located near the main pedestrian exit of the garage. the route back varied significantly to the route in. Most respondents were occasional visitors (50%) but the location is also used by new visitors (20%). followed by both occasional visitors (32%). located near the main pedestrian exit of the garage. Low use. The mall is located on the edge of the pedestrian area and is relatively No/first close to the historic city centre. In total. People tended to High use. and were mainly on the Löhrstrasse – the shopping street. A new railway station for the city centre is planned at the rear of this mall. with 36% staying for shorter periods of less than 2 hours. The fieldwork facilities were 2-4 Duration. Most respondents were new visitors (40%). 2-4 Neglected area. National and international visitors also use this car park (20%). Occasional Familiar ity. but the car park is also used for the mall itself – 33% of all visitors stay in the mall for over one hour. which connects to a pedestrian tunnel. Görresplatz 4> <2 The second distribution location was located at the Görresplatz car park on the eastern side of the city centre between the shopping district and the waterfront. People generally stayed in the city centre between 2-4 hours (51%).

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Chapelfield Neglected area. High use. bordered by the City Hall and the Forum on one side and the Castle and Castle mall on the other. The visited area mainly included the main shopping streets from Chapelfield till The Lanes within a range of 600 metres. Andrews were identified as shoppers (79%) visiting the city centre regularly or occasionally. although Görresplatz had a greater number of national and international visitors. Edge. In comparison to the Löhr-Center the response was lower but more profitable. Most of them stayed for 2-4 hours (50%) or less (40%). In Görresplatz. Surprisingly. Andrews to Chapelfield. daily-needs shopping was also significant at this location (10%). in comparison to Löhr-Center. but people tended to stay for shorter periods. Density analysis of primary purpose leisure. Low use. the more incidental destinations of Great Hospital and Riverside. Shopping for daily needs was therefore only marginally represented at this location (4%). a distance of 800 metres. The area visited mainly covered the main shopping streets from St. far more respondents were new visitors. Andrews. a number almost equal to that for shopping. 10 | Norwich Chapelfield. the destinations also included some satellite locations within a range of 400 metres. Neglected or scarcely visited areas were King Street and parts of Norwich Lanes. High use. St. The main type of shopping indicated by the respondents was fashion and luxury (50%) followed by non-daily shopping (28%). Neglected or scarcely visited areas were King Street. bordered by the City Hall and Forum on one side and the Castle and Castle mall on the other. Norwich. 09 | Norwich St. virtually twice the number of visitors to Görresplatz had leisure as their purpose. Conclusions Norwich. Tombland and the area behind the Norwich Cathedral including the Great Hospital and the Cow Tower. The main visitors participating in the study carried out at St. Remarkably. This factor affects the purpose statistics. Andrews > Shopping Neglected area. the main type of shopping indicated by the respondents was fashion and luxury (63%) followed by non-daily (21%). . Edge. Low use. The origin of people in both locations was mainly regional. > Shopping For Chapelfield too. The Chapelfield Shopping Mall is clearly also a destination. Lobster Lane and Bedford Street function as the borders of the visited area.99 Street-level desires \\\/// Presentation of the cases Tracking pedestrians in historic city centres using GPS browse their way back to the car park leaving a sprawled pattern of use. The destinations also clearly include Tombland at a distance of 800 meters and surprisingly. Density analysis of primary purpose leisure.

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Low use. the northern side of the river. In the image. > Region Compared to the regional visitors starting from St. The regional visitors (11%) showed a very distinctive pattern of use. Edge. Remarkably. Castle and Castle Mall. Neglected or scarcely visited areas were once again King Street. with some destinations in the south within a range of Neglected area. Norwich. but was only partly used. From the exit of St. e. east of the City Hall and west of the Castle. London Street more or less functions as a divider and funnel. The main destinations are clearly the main shopping streets and the two malls of Castle Mall and Chapelfield Mall. visitors was clearly Exchange Street. Lobster Lane/Bedford Street form a border. the pattern of use of the regional visitors starting from Chapelfield (17%) is equal except for two points. Norwich. Chapelfield High use. Low use. Norwich Cathedral and Elm Hill. Andrews > Region The origin of the visitors was determined by their postal code. The visited area was mainly limited to the central business core: Gentleman’s Walk and Castle Street. people turn back or walk in different directions. east of the City Hall and west of the Castle. In Norwich Lanes. 600 metres. the Forum. namely Norwich Lanes and the routes to the Great Hospital and Riverside. Gentleman’s Walk can be recognized as 12 | Norwich Chapelfield. St. the Norwich Cathedral via Tombland and Elm Hill. Andrews > Leisure The main destinations of the visitors who indicated that their primary purpose was leisure (12%) were within a 400-metre radius. east of the City Hall 11 | Norwich St. the Forum and Castle. leading people from Chapelfield to Tombland. There. The main destinations for this group generally consisting of local visitors included the Market.101 Street-level desires \\\/// Presentation of the cases Tracking pedestrians in historic city centres using GPS Norwich. but also Tombland. heading to the Castle via King Street. and west of the Castle. Norwich. High use. Density analysis of regional origin. Edge. Norwich Cathedral. historic King Street is otherwise neglected. the northern side of The Lanes.g. the main pedestrian artery. Andrews to the central shopping area. . Andrews (11%). Main destinations for this group generally consisting of national and international visitors included the Market. the northern side of the river. the main route for regional Neglected area. Castle Street offers a parallel alternative. Neglected or scarcely visited areas were King Street. Chapelfield > Leisure The main destinations of visitors who indicated that their primary purpose was leisure (8%) were within a 400-metre radius. Neglected or scarcely visited areas were King Street. with some destinations located to the south within a range of 800 metres. Andrews. The visited area was mainly limited to the central business core: Gentleman’s Walk and Castle Street. Density analysis of regional origin. St. Tombland.

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the main route to the city centre was along the Rue de L’Epicerie to the Cathedral and along the Rue du Gros-Horloge. Only some reached the Eglise de Jeanne d’Arc at approximately 600 meters. Neglected spaces were again Place Verdrel and Hotel de Ville. The used public space is clearly limited to the Rue du Gros-Horloge and ends at the Cathedral. Density analysis of regular visitors. Only some reached the Hotel de 13 | Rouen Vieux Marché. Rue Rollon and Rue Saint-Lô. > Regular The main group of respondents starting from Haute Vieille Tour were regional visitors (42%). other (22%) and daily shopping(15%). also receives some visiting time. Haute Vieille Tour Neglected area. people tended to stroll around. but this does not generally extend beyond 600 metres. Vieux Marché > Regular The main group of respondents starting from Vieux Marché were regional visitors (50%) whose primary purpose was shopping. Low use. people tended to take the shortest route leading to a sprawled image. The main purpose of the shopping was fashion and luxury (42%). to the Hotel de Ville and around the Palais de Justice. Edge. In comparison to Vieux Marché. From the car park. the . From here. > International The national and international respondents (8%) starting their trip from Vieux Marché generally visit the city for the purpose of leisure (100%). A limited number of people make a detour. 600 meters. 90% of both groups consisted of shoppers. Haute Vieille Tour > International The national and international respondents (11%) accessing the city from Haut Vieille Tour principally visit the city for leisure purposes (100%). including the Eglise Jeanne d’Arc. Rue du Gros-Horloge and Rue de Jeanne d’Arc. Neglected spaces were Place Vendrel and Hotel de Ville. Rouen. i. followed by local visitors (39%). Rouen. The maximum reach of the visitors starting from Vieux Marché was approximately 400 meters. followed by non-daily shopping (21%). Rouen. High use. On their way back. High use. Density analysis of regular visitors. the waterfront was completely ignored by the participants. Rue de Jeanne d’Arc functions both as a divider and border and Rue du Bec mainly as a border. the waterfront was completely ignored by the participants. The reasons Edge. The main routes through the centre for this group were Rue du Gros-Horloge. The area around the Vieux Marché car park. Remarkably.103 Street-level desires \\\/// Presentation of the cases Tracking pedestrians in historic city centres using GPS Rouen. 14 | Rouen Haute Vieille Tour. except for daily shopping which was only 10% at this location. for shopping were almost identical to Vieux Marché. The main routes through the centre for this group were Rue du General Leclerc. Ville at approximately 800 meters.e. The maximum reach of the visitors starting from Haute Vieille Tour was approximately Low use. Remarkably. Vieux Marché Neglected area.

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Density analysis of international visitors. . The results overlapped with the visualisation of the shopping. The waterfront was scarcely accessed. High use. The visitors tended to proceed westward to the main shopping streets such as Firmungstrasse. The Zentralplatz is a centrally situated square and is part of the route. 16 | Rouen Haute Vieille Tour. Some alternatives in the east have also been used. All exits of the shopping mall were used. but use of the section between Görresplatz and Am Plan was more intense. visitors. people only walked along short stretches.5%). Alternatives were Pfuhlgasse. The route into the pedestrian zone is mainly through the Rue de L’Epicerie. the waterfront. Entenpfuhl and Löhrstrasse. as the palace. The regional visitors indicated that their primary purpose was shopping (84%) or leisure (12. The Schlossstrasse was scarcely used and when used. The pattern was partly identical to the Löhr-Center. such Edge. From there. main turning points were Am Plan and Zentralplatz. especially to the north. which runs from the southern exit of the shopping mall in a line directly leading to the palace. including the Eglise Jeanne d’Arc receives a certain amount of visiting time as well as the Saint Maclou and Place St. Marc toward the east of the Cathedral. different routes were taken back to the car park. people tended to spread into other streets. Low use. High use. The area around the Vieux Marché. street Löhrstrasse running North-South can be recognized as the major pedestrian artery. with a single arm up to 800 metres. Density analysis of international visitors. Löhr-Center > Region The origin of the visitors was determined on the basis of the questionnaire. such as Altlöhrtor and Pfuhlgasse in the direction of Zentralplatz or via Am Plan in the direction of Görresplatz. Altlöhrtor and Schlosstrasse. the main shopping Neglected area. The visited area matched the shopping district. except for the Schlossstrasse. but the primary exit was the middle exit along the Hohenfelderstrasse. From there. The main range was 400 metres. The regional respondents failed to visit the cultural buildings and heritage sides. Zentralplatz was only partly visited. The Low use. Generally. The LöhrCenter and waterfront were also destinations.105 Street-level desires \\\/// Presentation of the cases Tracking pedestrians in historic city centres using GPS used public space not only includes the Rue du Gros-Horloge starting at the Cathedral and ending at Vieux Marché (800 metres away). The regional visitors (60%) showed a very distinctive pattern of use. Neglected area. showed a very distinctive pattern of use. Remarkable is the use of Rue Jeanne d’Arc in the direction of the railway Station. Koblenz. but people tend to forage more around. also not by national and international 15 | Rouen Vieux Marché. Koblenz. In the image. looking for short cuts back to the original location. Most of these visitors were shoppers (64%). Deutsches Eck or the historic city centre. Görresplatz > Region The regional visitors starting from Görresplatz (54%) also Edge.

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Remarkably. Görresplatz and Neglected area. national and global were the smallest groups. Further. 18 | Koblenz Görresplatz. origin. but also the historic city centre (Altstadt) and the waterfront including the Deutsches Eck. The Zentralplatz was not part of the walking system of the local shoppers. the majority of visitors were regional (59 and 54% respectively). Two graphical themes have been added. Density analysis of regional visitors. national and global. the majority were shoppers (90% local and 84% regional respectively). The national visitors were highly represented (31%). this group foraged along both riverfronts. The respondents visited the main shopping streets (Firmungstrasse. People seem to walk further distances from Görresplatz. the Altstadt were also neglected. Neglected area. Koblenz. Edge. but compared to Löhr-Center. Especially the area north of the Firmungstrasse and thus directly north of Görresplatz is a barrier which is scarcely crossed. Their primary purpose was leisure (70%). Synthesis This paragraph will give an overview of the results and conclusions of the different cities and locations. Origin Origin is divided into four separate categories: local. Low use. more or less the same core as for regional visitors. a greater number of national and international participated in Görresplatz (38%). the respondents concerned also failed to visit the Schlossstrasse. In both cases. regional. Löhr-Center > Local Local visitors formed a smaller group (20%) in respect to regional visitors (60%). High use. The local visitors seemed to stay in and around the mall more and to spend less time on the street. National and international visitors represented around 20% of the population. High use.107 Street-level desires \\\/// Presentation of the cases Tracking pedestrians in historic city centres using GPS square is potentially a significant public space and attractor in the middle of the city centre. but limited to the Löhrstrasse and Am Plan. The comparison will be based on the four main themes: purpose. The pattern showed 17 | Koblenz Löhr-Center. the spatial borders or so-called edges are the same. Density analysis of regional visitors. Görresplatz Low use. familiarity and duration. In Koblenz. Edge. > National As opposed to the Löhr-Center. Koblenz. national and global visitors were represented (Görresplatz 38% and Löhr-Center 21%). Especially in Koblenz. Rouen is more orientated toward regional . namely distance and spatial pattern. In all cases. The result of the themes will be compared with a view to understanding the differences and similarities in visitors’ behaviour in different cities. Entenpfuhl and Löhrstrasse).

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a short time is spent in the mall and a longer period in the city. Fashion & Luxury were more frequently indicated as shopping purposes (50-63%) compared to the other cities (26-43%). In Norwich. Edge. (66-69%). Not surprisingly. Three workable divisions were made: less than two hours (< 2hrs). Low use. the shopping purpose was much higher at the two mall locations (Norwich 89% and Koblenz 75%). Duration Neglected area. a distinction is made between daily. Norwich therefore seems to be operating on the lowest scale with mainly local visitors and a tendency toward attracting regional visitors (81-84% and 11-17% respectively). In this sense. followed by Koblenz (48-75%). Rouen was somewhere in the middle 19 | Koblenz Löhr-Center. people also stay in the malls for longer periods and leave the malls for more limited periods. 20 | Koblenz Görresplatz. Both malls function as attractors and access points to the city. For the duration. In the other cities. The first conclusion is that the presence of a mall does not influence the total time spent. Within shopping. the respondents mainly stayed 2-4 hrs (45-48%). The respondents in Norwich clearly marked themselves as regular visitors (73-79%). These figures correspond with the origin of the participants. the visitors were a mix of occasional (32-50%) and new visitors High use. and some Edge. . Density analysis of local visitors. assuming that locals visit the city centre more often and national and international visitors only incidentally. the time between distribution and collection of the GPS devices was calculated. leisure was only indicated for 8-22%. occasional visitor or regular visitor.109 Street-level desires \\\/// Presentation of the cases Tracking pedestrians in historic city centres using GPS (42-46%) and local visitors (37-39%). A clear distinction can be made between the time spent in these three cities. High use. However. The main purpose in Norwich was shopping (79-89%). In Koblenz. Neglected area. between two and four hours (2-4hrs) and more than four hours ( > 4hrs). Familiarity The assessment of familiarity with the city was based on the frequency of visits: first-time visitor. The leisure purpose was mainly represented in Koblenz Görresplatz (43%). Density analysis of local visitors. Rouen was visited by a mix of regular (58-64%) and occasional (22-25%) visitors. This influences the registered image of use outside the mall. fashion and luxury and non-daily shopping. In Norwich on the other hand. Koblenz represents the highest ranks for daily purposes (15-18%). Low use. followed by Rouen (10-15%) and Norwich (5-10%). Purpose The primary purposes of the visitors were shopping and leisure. Participants stayed in Rouen for the shortest period of time: most of them under < 2 hrs (50-57%) and some 2-4 hrs (35-38%). The group hardly included any new visitors (0-3%). (18-40%).

Koblenz was the city where people generally stayed the longest: 2-4 hours (51-58%) and some shorter (26-36%).110 shorter (40%). The other exception. However. area and main area with satellite destinations. this application of the tool can be foreseen. Chapelfield on the other hand seems to rely on connections to the north alone. three types can be distinguished: line (or axis). Most locations fall within the area type. Here the maximum walking radius was approximately 600 metres. Different programme (functions) are available. also a mall location. The Chapelfield Gardens and the area around the . The application of the results In Norwich. All other examples had a maximum walking radius of approximately 800 metres. Up to the present. The method has not yet been used as a tool to evaluate or address urban design issues. Koblenz Löhr-Center has the smallest reach of approximately 400 metres. St. Reflection The tracking and questionnaire data give good insights into the behaviour and background of a large group of various types of visitors to the city centre. depending on the spatial structure and local conditions). Andrews seems to be well-integrated its surroundings and contributing to the city. Andrews. as well as different ways to access the city and different structures to use the city as a pedestrian. it becomes clear that people behave in different ways in these historic European city centres. The route between Chapelfield Mall and Gentleman’s Walk is not consistent. To measure the maximum distance. and Norwich St. Especially Exchange Street has become a key access street into The Lanes. Using this method. Exceptions are Koblenz Löhr-Center with a strong axis as spatial character for all movement. The background data provides the opportunity to select data and focus on specific themes and aspects. was Norwich Chapelfield. Evidently. Walking distance and form of covered area For the spatial pattern. undoubtedly an area with satellite destinations. the method has only been used to monitor and visualise the dynamics in the participating historic cities. circles of 400 and 800 metres were projected into the result drawings (5 and 10 minutes walking time respectively. various design issues can be mentioned. The technology makes it possible to collect and visualize data of movement.

but connections to the current urban tissue are required to improve the waterfront’s attractiveness and accessibility. but is scarcely used by pedestrians.111 Street-level desires \\\/// Presentation of the cases Tracking pedestrians in historic city centres using GPS bus station are scarcely used and scarcely directly accessible. The Rue du General Leclerc offers High Quality Public Transport (TEOR). in combination with Tombland as a turning point. One of these is the neglect of the waterfront. Other investments are crucial with a view to completing this work and providing a consistent system of public spaces and programmes. nodes (the stations) and access or arrival points (the gateways). pedestrian activity is located in the main pedestrian streets. More integration could be useful to activate these opportunities. Andrews Plain should be part of a strategy to attract people to the area and connect smoothly to other areas such as Tombland and The Lanes. the research results have shown a limited use of the network and public spaces in the city centre. the illumination of key buildings and guiding people safely at night. Finally. Finally. not a pleasant route for pedestrians. In Rouen a frame has been developed based on strategic routes (the lines). The GPS tracking study indicates several issues. The area has an interesting public square. and that tracing visitors arriving at the railway station would show a different response. Finally. Still. the area around the Musee des Beaux-Arts is not well-integrated into the routes followed by the participants on their visits to the city centre. in Koblenz the Spatial Metro investments are part of a strategy for the Bundes Gartenschau in 2011. King Street and Prince of Wales Street were both scarcely used by the respondents. The frame is strengthened by a light master plan. The Spatial Metro investments include essential upgrades of the current shopping streets for pedestrians. It might be that the participating population is not attached to these areas. Up to the present. New access or arrival points on the eastern and western side would create new access streets. Essential projects are the Schlossstrasse and Zentralplatz. A first essential step has been set by redesigning the Löhrrondell. It is a border area between the pedestrian zone and waterfront. the investments in St. Löhrstrasse. A new route along the water has been suggested. . Remarkably. the position in the network of the historically rich King Street could be improved. the key location connecting Schlosstrasse. Löhr-Center and the new railway station. The Rue de la Republique is a barrier and due to the intensity of the traffic. Further redevelopment is necessary to upgrade the waterfront and connect it better to the city centre and historic city.

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people are becoming more aware of and articulate about their needs. At the same time. . Improving the experience of today’s critical users is a key component of a city’s success.Part 4 Considerations There is an increasing amount of competition between European cities.

culture (museums. residential accommodation and services.114 Downtown Disney Lichtenstein’s ‘Look Mickey’: is the big fish (consumer) imaginary? Are we giving up our freedom by turning our cities into fake themescapes and temples to consumerism? If so. while metropolitan cities such as London. bars and cafes) and leisure and entertainment (events). trade. In the past they used to offer a mix of production. The implications. But are we going too far and simply creating ‘downtown Disneylands’. the city centres offer a range of consumer attractions (shopping). Paris and Amsterdam also benefit from having a well-known and . may be far-reaching: ‘There are no demonstrations in Disneyland. as Michael Sorkin warned as long ago as 1992. but now consumption dominates. Increasingly. The effort to reclaim the city is the struggle for democracy itself. galleries. then it is high time we took a critical look at our town and city centres and public spaces. The larger cities have been quite successful in maintaining diversity. Or should they even try? The upcoming creative industries that many predict will be the mainstay of new urban employment could follow manufacturing out to the urban edge. while at the same time remaining attractive and pleasant places to live. Can we stop them becoming predictable and boring money-machines? Ekim Tan A fundamental shift is taking place in European town and city centres.’ 1 The question that occupies the minds of commentators and professionals alike is whether cities can maintain their productive edge in the current service economy. restaurants.

all too often the results are standardised commercial marketing machines and nameless open air museums devoid of inhabitants. The ultimate objective of local authorities. many medium-sized European city centres lack a strong identity and urban redevelopment tends to be rather one-sided. Local policies are heavily influenced by this ‘battle of the city centres’. but also ‘unique’ enough to make them more attractive than other town and city centres. Redevelopments must be familiar enough to make the visitor feel at home. real estate investors and retailers is to attract user groups and encourage them to stay longer in the city centre and spend more money. But although the aim is to create unique places. but began in the early 1980s and has been accelerating ever since. these towns and cities are upgrading their facilities in a process of constant renewal. city branding and inventing new identities. Besides the need to retain local users. the greatest competition is for the fun-seeking regional consumers and tourists. Running parallel to this is a heated debate on building unique city images. According to Berci Florian. Fearful of losing out to other urban centres in the region. as long as these . so they feel the competitive pressure all the more. On the other hand.115 Street-level desires \\\/// Considerations Downtown Disney distinctive character. This ‘urban renaissance’ is not a temporary hype.

He even seems to think he actually saw the fish. Many cities feel compelled to take part in this rat race. Donald might stand for the cooperating city centre actors that believe in the existence of the mobile shopping ‘flaneur’ (promenader – ed. Venice. In his doctoral thesis. Even cities with strong identities are falling victim to this process of ‘Disneyfication’. the outcomes will all be identical.000 to 60.000 over the last 25 years.). 2 The same old formula is repeated endlessly. but Donald believes in it. They feel the need to keep pace and perhaps even perform better than . He compares these consumers with the illusionary big fish illustrated by pop art painter Lichtenstein in his work ‘Look Mickey’ (page 115).116 transformation projects are inspired by the same homogenous market. The duck feels the presence of the fish. Bas Spierings doubts the mere existence of this ‘promising mobile fun-shopper market’ and questions the assumptions underlying the competition between city centres. for example. hopelessly dull and predictable. ‘The big fish is imaginary. has seen its population plummet from 120. but very few question whether it is the right approach to take.

arcade) and open-air shopping areas caters for all weather conditions.117 Street-level desires \\\/// Considerations Downtown Disney Almere centre: diverse worlds co-existing. Now let us turn to the role designers play in this process. the historical (pedestrianised) shopping streets. And despite all the effort and expensive design tasks. 5 Operations on European city centres Divide and rule One of the dominant interventions in the regeneration of medium-sized European city centres has been the separation of transportation modes. Landscape architect Frank Josselin de Jong comments on this phenomenon as follows: ‘Wrinkles are removed. planting and refurbishment of public spaces. …Mickey is laughing. public streets may be converted into a network of shopping passages. drawing particular attention to the type of surface materials: for example. Surfaces are replaced and the street furniture is renewed to make the public realm more attractive. and even the public streets and squares are covered with glass roofs. and most new urban shopping malls are cleverly plugged into the edge of Extreme makeover The second layer of operations includes road surfacing. as in the case of Veenendaal in the Netherlands. The alternation between covered (mall. pleats are filled in and the skin is stretched smooth. where several blocks have been converted into a shopping mall. not all the time they are convincing enough to make the center serve.’ 6 He describes a common tendency in Dutch cities when it comes to profiling public spaces. with 7 km of pedestrian streets and 4 km of other car-free areas. In most cases. the yellow bricks used in the city of Groningen to conjure up a Mediterranean . which has direct access to the pedestrianised zone. these kinds of interventions immediately follow the upgrading of the traffic network and pedestrianisation. which is to say his fishhook is stuck in his coat. other shopping centers in general and city centers in particular.’ 3 We have seen how Spierings and others question the assumptions behind the competition between city centres. Shopping areas are usually turned into car-free zones. Alternatively. 4 An exceptional example is the Bullring in Birmingham. He sees Donald Duck fooling himself. in particular the pedestrianisation of streets and squares. The centre of Copenhagen is a typical example of such an extended network. The accessibility diagram is consistent in all cases: visitors arrive by car and park in the underground or multi-storey car park. which are gradually extended.

expected weather conditions. trade it Another new trend in city centre projects that is closely connected to the core commercial city programme is the use of signage systems for pedestrians. every day of the week. . and the use of light grey and rose coloured granite paving slabs in the Kerkplein in Den Bosch inspired by paving schemes in Barcelona. and ball parks. Cameras belonging to a big chain store in the mall survey the entrance and the whole street 24 hours a day. surveillance video cameras scanning and interpreting more and more parking lots. banks. which is presented like a series of IKEA boxes along predetermined routes. 8 Non-critical collaborators When I discussed my scepticism about contemporary city design practices with Christine Boyer. The De Demer shopping street in Eindhoven. parks. underground car ‘. leisure activities. is an interesting case in point. space of our contemporary cities is disappearing from sight/ consciousness/memory into the realm of the virtual. bars and cafes. ongoing sales. with the new shopping mall at its head.118 feel (in the ‘controlled city’ district in the plan ‘Space for Space’ by Mecanoo). is the widespread presence of closed-circuit television (CCTV) surveillance to promote public safety.. entrances..10 in which she is explicitly critical of the future of urban physical public space: Surveillance Not directly related to the design discipline. Theme it. etc. bus stops and shopping areas. car parks. These fortified enclaves that seem to be on the increase around the western world. themed routes and lighting master plans. 7 CCTV cameras are now commonplace in and around train stations. supermarkets. malls. Sometimes the user is persuaded to consume the city. Digital welcome booths located at entrance points.’ .. turning the public domain into an ultimate ‘controlled space’.. but definitely related to the planning concepts and design of public spaces. deliver ‘necessary information’ on hotels. theaters. such as train stations. restaurants. 9 she referred to her book Cyber Cities.

were the last ones who produced clear and operational ideas about how the city and society needed to be organised. This leads to one-sided development and anonymous environments. when everyone was euphoric about computers and the cyberworld. and each zone even has its own specially designed litter bins.’ The majority of architects and planners seem to be silent and uncritical collaborators in the conversion of city centres into places of contemporary consumerism. ‘I never liked pedestrianisation. How can we escape from this tunnel vision? What role could designers play in countering this process.’ City centre regeneration processes tend to be defined into specific zones with clear borders. Counter action Contemporary practices in the regeneration of medium-sized European city centres seem to be driven by nothing but consumerism. Yes. and are there any signs of a fresh approach? Three conditions need to be satisfied. I wanted to show the other side of the coin. she claims. It simply takes away the dynamism. maybe traffic needs to be slowed down here and there. ‘What we observe today is that designers turn away from the city and the essence of public space. a process which ends up in social fragmentation as well. I cannot imagine New York city without yellow cabs.’ People like Alison and Peter Smithson and Team 10 in the 1950s and 1960s. ‘In the beginning of the nineties. she says. or creates left-over spaces. neither one is capable of producing a strong social agenda for the city. Definitely. more or less the same questions can be raised in relation to the separation of transportation modes. ‘Architecture is in crisis. Both theory and practice have a problem in communicating with each other. She finds all these efforts rather counterproductive. I am very critical about the beatification of certain parts in the city without looking at the locations in between. but there must be a way for different movement forms to survive together. But our city spaces continue to be more fragmented than ever before. ‘These over-controlled city spaces also filter the audience. and in turn trigger further waves of consumption fever.’ In her opinion. Boyer is critical about the role of designers. It is time they took back their active operational role and pursued a vision for urban development. physical space did not disappear and we did not erase face-to-face contact. All in all. Delft. . and more important.’ Planning within certain borders creates non-planning outside these borders.119 Street-level desires \\\/// Considerations Downtown Disney The Mobile Speakers Corner.

which is diverse but coherent. Design strategies with vision can provide and sustain creativity and a multiplicity of lifestyles. at first glance the central area development in Almere by OMA (Floris Alkemade) looks like another shopping-dominated area. The Sprekershoek Foundation in Delft (launched in September. 2005) is a good example. geography. with continuous paths and public terraces overlooking the world below and the nearby lake. A more or less comparable attempt to bring the function of housing back into the centre is the ‘Living above the shop’ initiative in Maastricht. but the project illustrates the power of permitting a range of different worlds to co-exist above each other. as Boyer stresses. An elevated neighbourhood. Their strength comes from the high level of acceptance by the local population.120 The first condition is a recognition of the fact that every design intervention by architects and planners is a social intervention as well – even outside the borders of the plan. commercial activities and so on. and at best make room for possible future mutations. Identity is embedded in the genotypes of a particular environment (history.11 It basically recommends that different players pool their efforts to collect clear and consistent regional images and stories. sociocultural profile. It aims to . A real understanding and positioning of a region also requires a holistic interpretation instead of disconnected interventions. as well as the production of different ideas and cultures. An interesting step in this direction is the latest report of the VROM Council (which advises government on policy relating to housing. and form alliances to create a coherent picture of natural areas. Although such local initiatives often start in a piecemeal way. Designers should be fully aware of the fact that the way spaces are organised can convert city cores into wellbalanced containers for a diversity of development programmes. planning and the environment) on leisure tourism and spatial quality. they can have a major effect. etc. The underground world for cars is also well connected to the life above (page 116). cultural institutions. The second condition is the understanding that identity can only evolve.). The third condition is the exploitation of bottom-up processes for profiling central urban areas. which has spread to about twenty towns and cities in the Netherlands. For example. and cannot be built or created by city managers. Designers can only decode and strengthen these authentic qualities. This neighbourhood makes clever use of the roofscape. city marketers or urban designers. has been created on top of the shopping level.

these examples show that alternative approaches are possible. M. Although the city has no well preserved historic centre or well designed street furniture or paved areas. ‘External Space is given Botox treatment’ in Landscape Architecture and Town Planning in the Netherlands 0-03 (2004). cafes and restaurants. New York. A Mobile Speakers Corner has been built to allow these sessions to be held in a public space. Delft. B. the members organise meetings in a city centre café to discuss local issues. Modern CCTV cameras are able to focus on minute details and computerised control systems allow semi-automatic tracking of objects. PhD thesis. bringing them to a wider audience (page 119-121).ee p. NAI Publishers. Inspired by Speakers Corner in Hyde Park. De Josselin de Jong. www. The DVD is a documentary on 24 hours in the life of De Demer. Consumption and Competition: The Image of Consumerism and the Making of City Center (2006).000 sqm SkyPlane glass roof. Qui e fantastico! Advies over vrije tijd. advies 055. 5 6 7 8 8 9 10 The scale of this transformation is enormous. Christine Boyer. Veenendaal is town of 60. B. 2006. Bussum. While researching this article the author interviewed Christine Boyer on September 22nd. F. Radbout University Nijmegen. Although new and limited in number. . Variations on a theme park: the new American city and the end of public space (1992). Cities.121 Street-level desires \\\/// Considerations Downtown Disney The Mobile Speakers Corner. The new Bullring pulls together the city’s fragmented retail components and turns Birmingham’s city centre into a market town. Uitgeverij THOTH. It is dramatically capped by the 7. Hill and Wang. New York. Notes 1 2 3 M. The new systems can check many thousands of faces in a database in less than a second. Princeton Architectural Press.kunstikeskus. This street is the subject of the book De Vierkante Meter and the DVD Control Space by the Dutch journalist Tijs van den Boomen. they can lock onto a single object in a busy environment and follow it. London. VROM-raad.114 Look Mickey by Lichtenstein. Rotterdam. However. close the gap between politicians and the residents and bridge the gulf between cultures. Spierings. Cyber Cities (1996). Florian. Sorkin. its booming shopping centre is considered to be successful. ‘The City as a Brand’ in City Branding: Image Building and Building Images (2002). toerisme en ruimtelijke kwaliteit (2006). The book tells how the small shops with their owners living above were replaced by the major retail chains that are increasingly turning the shopping areas of Dutch cities into generic zones.119–121 Ekim Tan. The first CCTV cameras used in public spaces were low-definition black and white systems without the ability to zoom or pan. Groeten uit Holland. it would be premature to see these isolated examples as pieces of a coherent and robust planning and design movement with a strong social agenda. For example.000 inhabitants in the province of Utrecht. which describe in great detail the changes that have taken place in this main shopping artery of the city. with a retail package consisting of two department stores and nearly 150 shops. 4 Photography p. The Hague.

and is subject to detailed regulations concerning such matters as the size of the letters used and the design of the symbols. and also creates new demands and sets new standards. and without geographical knowledge. It allows drivers to find their way to their destination without the aid of maps. hiking is one of the most popular leisure and holiday activities in the country. The Swiss Pedestrian Association has been considering these issues within the framework of the Europe-wide ‘Spatial Metro’ project. since more and more pedestrians are venturing beyond their accustomed bounds.122 The Swiss experience Analogue and digit al information for pedestr ians What information do pedestrians need to find their way through our cities? What offerings are necessary. The Swiss cities of Biel and Zurich have also been participating in this project. A mature system of road traffic signs has been in existence for many years. appropriate or desirable now and in the future to facilitate this process? IT offers new possibilities alongside the traditional fixed pedestrian signage.1 In addition. there are about 20 National Trails and a hundred well signposted 1 to 3-day routes leading to scenic or sightseeing highlights for hikers .000 km of well signposted attractive nature trails. Thanks to a network of more than 60. the signposting of footpaths for ramblers and walkers has also reached a very high level. The growth of mobility has led to a rise in the demand for such wayfinding information. In Switzerland. which is aimed at the development of modern wayfinding systems. Christian Thomas Pascal Regli The current increase in mobility for business and leisure purposes increases the need for wayfinding information.

in fact. mountain-bikers (2. Switzerland thus has a first-class network of routes for leisure activities outside the urban areas. People on the other hand who are strolling through the town with time on their hands have quite different priorities from motorists. which with effect from this year have been under the aegis of SchweizMobil 2 – a national organisation set up to promote sporting and leisure mobility. cyclists (7. and are not very interested in what they see along the way. they do not have a fixed The analogue tradition There are two different kinds of information that may be supplied to pedestrians in the public space: wayfinding information (Where am I. Wayfinding information is generally presented in the form of plans. public-transport time-tables. and local information including tips for sightseers (What is this building in front of me? What other sites of interest can I find in the locality?). Pedestrians have quite different requirements. where does this street lead to?). which they can consult en route to help them find their way. They know the way. pedestrians can take a wide variety of printed information with them. without losing their way.500 km). They are however interested in such matters relating to their personal comfort as the temperature. They want to enjoy their walk through the network of streets that separates them from their chosen destination. signposts or traffic signs. In addition. which are well-signposted in accordance with national standards. and are generally only interested in completing the journey on foot in the available time without looking at the sights they pass. A new standard is being developed for uniform signage of all these routes. address lists and the like. The situation is different in the towns and cities. the presence of sunshine and shade and the availability of canopies and other building features that will help to keep them dry in case of rain. Pedestrians and their requirements Motorists generally want to get from point A to point B as quickly as possible.100 km) and canoeists (400 km). travel guides. People going to or from work form a special case in this connection.123 Street-level desires \\\/// Considerations Analogue and digital information for pedestrians The need for wayfinding increases. 3 there are as yet no signs of a uniform standard in this field.300 km). Often. (5. while the local information is presented on pillars or panels containing a . such as national maps. skaters (1.500 km). While there are statutory requirements which stipulate that networks of footpaths in larger towns should be signposted in a uniform manner in order to help pedestrians to find their way. town plans. variety of relevant details.

The idea was not to provide advertising space for such locations. A number of Swiss cities (Basle. wide variety of sites. while the individual units should still be designed for recognisability and so as to contribute to the image of the city. will help to give them a sense of direction. and it was decided that wayfinding information provided by the city should in principle be publicity-free. It should be mentioned. This is greatly appreciated by travellers. restaurants etc. This scheme was never put into practice. On the other hand. The municipality of Zurich has also been trying to develop new pedestrian wayfinding systems in urban development areas. that the system in Zurich has been compromised of recent years because the timetables for the night buses have been displayed at a number of stops. This will comprise high-quality display units containing the relevant part of the city plan and any other wayfinding information considered necessary. needs to use the visual elements present in the street scene to project the Need for systematic information A wayfinding system for pedestrians is designed as a network of nodes. pillars or billboards where posters may be placed. thus hiding the destination but simply want to explore a certain neighbourhood. lampposts. it was decided at a certain point in the planning process that a much more radical approach to modernisation of the wayfinding system would have to be introduced. cultural establishments. even if they do not want to visit them. all of which reduce the space available for pedestrians. aimed mainly at guiding tourists to destinations – chiefly in the inner city – of interest to them. while all the street furniture will give the municipal street cleaning services extra work. however. The first project investigated the possibility of including details of local business. bicycles etc. Biel. however.. In any case. they do not want to get lost and will use landmarks and main thoroughfares to guide them. and are greatly appreciated as such by local residents and public transport users. where so much building work has gone on during the past decade that even local residents have some difficulty finding their way around. Such a wayfinding system should comprise a fairly large number of uniform elements. A pilot project has been set up to deliver a new urban wayfinding system for the Oerlikon neighbourhood of Zurich in the course of 2008. Lucerne. the watch and clock capital of the world. outdoor seating of cafes or restaurants. This result led to reconsideration of the role of the municipal authorities in such matters. They are often glad to see unobtrusive signposts pointing the way to well-known sights which. since it was found that the owners of the locations in question were in general not interested in participation. A large number of well-meaning organisations try to help pedestrians by putting up signposts pointing them in the direction of a . arranged so that even if one deviates from it at a certain point one can still rejoin it at the next important point along the route. many of the sectional town plan displays at public transport stops have been upgraded during the past two years by providing internal lighting. The street scene is further occupied by the whole system of traffic signs. Chur and Berne) have built up a wayfinding system. but merely to indicate where they could be found. Many cyclists and motorists who are not sure of their way are also glad to be able to consult these maps. The latter may have to compete for space with slaloming skaters. It should be realised in this connection that such a wayfinding system is only a small part of the overall street scene. The project for provision of comprehensive pedestrian information in Biel is initially aimed at updating the conventional system of information panels and signposts. and then consult the map at the stop where you get off the bus or tram to check how you can walk the last part of your route. The system will be designed so that suitable state-of-the-art display elements (such as monitor screens) can be included later if so desired. However. public seating. This creates attractive areas of light during the hours of darkness. traffic bollards cutting off access to certain routes. which improve the appearance of the street scene in general and of the public transport stops in particular. pavement displays of greengrocers and similar shops. Wayfinding information for pedestrians in Zurich The municipality of Zurich has devoted many years to ensuring that each tram or bus stop is provided with the relevant section of the official city plan. Wayfinding systems for pedestrians must thus be compact and relatively unobtrusive. so that visitors can recognise them and know that they should stop there to find the information they seek. in the wayfinding information.124 wayfinding information originally provided. since it means that you no longer need to take a city guide with you on your travels: you just have to know which stop is closest to your chosen destination. parking facilities for motor vehicles.

which sends information about the relevant location in reply. The Legible London 6 wayfinding system introduced early in 2008 also makes use of information gateways that can provide pedestrians with audible information in addition to traditional local and wayfinding information. 4 since it was assumed that mobile phone users would not want to pay for the pedestrian information . on the other hand. that more and more people will use their mobile phones so much in the future that they will switch to a flat-rate contract in the future instead of a pay-as-you-go set-up. An interactive element that can be used for this purpose has been developed at Delft University of Technology in the Netherlands. It may be expected. the information gateway will be able to supply pedestrians (in particular tourists) with all the local information the pedestrians might want – or as much information as the information suppliers would like them to have. The planners therefore started from scratch and developed new interactive techniques for the presentation of local and wayfinding information (cf. shops and other services that might interest tourists. restaurants. and provides interactive information on museums. Pilot projects similar to that in Koblenz have been set up elsewhere. They therefore tested a system supplying tourist information via the (free) Bluetooth service currently installed on many mobile phones. The code picked up in this way is sent to the information supplier. This group of users will then be able to download as much graphic information as they wish via an ADSL connection without extra charge. however. The provision of such digital information from designated The digital revolution It was decided right at the start of the Spatial Metro project in 2005 that a modern pedestrian information system should include the possibility of audible information picked up from information gateways via the mobile phone. The old signposting system used in Delft no longer provides the kind of information that is expected from a future-oriented ‘information gateway’. With such a configuration. for example in Winterthur near Zurich.125 Street-level desires \\\/// Considerations Analogue and digital information for pedestrians The town maps provided at the stops of VBZ public transit system in Zurich are not just appreciated by pedestrians. Conventional signposting is too old-fashioned to provide a future-proof solution to this problem. it was decided that the system used initially should be independent of the mobile phone network. image of the city as a dynamic centre of technology. where ‘Bee Taggs’ 5 – information carriers similar to bar codes – are photographed with the aid of the mobile phone. This allows the relevant section of the city plan to be printed out. In the pilot trial set up by the University of Koblenz. they received. separate article on Biel).

126 booth but also town plans. digital cameras. The technical problem that a GPS system does not work in towns with very narrow streets. a stack of credit cards. since many mobile phones have their own GPS navigation system and/or computer keyboard. GPS navigation has the disadvantage that the system cannot information gates is however only of limited use to tourists who travel from town to town as long as each town has its own standard for the architecture of the pedestrian information system. 7 Another very recent possibility is to take a picture of something with the mobile camera. because it does not have a direct line of sight with a navigation satellite will however be solved in the foreseeable future as the number of WLAN antennae (which replace the satellite as a source of navigation information) grows. Now. It would seem an obvious idea to combine all these services. diaries. soon even the coins in our pocket and even the keys on our key ring – in short. cameras. Wayfinding system in the Oerlikon neighbourhood of Zurich. The current trend is thus towards the situation where everyone who wants to receive information via their mobile phone (or laptop) will get it from the Internet and not from local information points that have to be separately fed with data and updated from time to time. the use of mobile phones to pick up information from fixed information gateways may already almost be a thing of the past. telephone directories and GPS navigation systems for motorists have all been available since 2005. everything whose use is information-based. however. or in an underground transport system. on-line dictionaries. Such a device could replace not only the phone ‘see’ in which direction our interest extends starting from a given point. There is thus an urgent need for uniformity in these standards. Interactive town plans left much to be desired. . Digital timetables for various forms of transport. A kind of digital ‘Swiss army knife’ – an all-purpose pocket information acquisition device – is already reality or very nearly so. but there are no signs that pedestrians can make use of such combined services at present. tourist guides. feed this into an image analyser and thus create a link to all kinds of information about the object of interest which is then displayed on the screen of the phone. signposts.

No one can predict the results of this development.127 Street-level desires \\\/// Considerations Analogue and digital information for pedestrians development since 2006. The key question is no longer ‘What is technically possible?’ but ‘What are the information needs of the traveller?’ And even these needs are changing fast. A few years ago. and in what sequence. and the first mobile phone working Wayfinding in Luzern. since profit-making enterprises are understandably reluctant to release details of such schemes in advance of the market launch in order to keep ahead of the competition. such systems only work for a limited number of selected images. you just take a snapshot of it and you will soon receive this information and much more about the entity shown in the picture. Another possibility is that the amount of information that consumers build up themselves for use while travelling will undergo an explosive increase. 8 At present. the ‘Neo1973’ (the name of which is derived from the fact that 1973 was the year when the first mobile phone appeared). employing not only a keyboard but also GPS coordinates or a photo to trigger the acquisition of the relevant data. it would have seemed unlikely that people would want to make phone calls to distant locations while walking down the street. however. No prediction can be made at present about what various companies will offer. In other words. as private suppliers offer information mixed with advertisement free of charge. was made available to consumers in 2008. It is thus highly likely that the amount of information available to travellers will undergo a quantum leap in a few years. and it would have been considered highly unusual – and undesirable – to use one’s mobile phone in a public space. but it seems clear that users will be able to employ a system like Wikipedia to build up a huge mass of information for use on the move. while today it is very common. on this principle. Open mobile communication (OpenMoko 9) is based on software that has been under Effective division of tasks It thus seems clear that much of the information currently available can in principle be accessed in real time with the aid of a mobile phone. instead of typing in the words ‘Eiffel Tower’ or ‘Matterhorn’ in order to find out how high the object in question is. When we now consider what the future division of tasks will .

we need to ask ourselves which solution offers us most comfort physically. There will thus continue to be a need for a basic wayfinding system in our towns and cities. but the information that is provided must be well thought out so as not to contain serious gaps. there will doubtless always be people who prefer to be independent of any kind of gadget or who are not very good at handling the latest technology. disabled and older people can still find their way readily through our cities. In every town of a reasonable size. fully up to date digital map of routes open to pedestrians should be available. There are also basic services at a digital level that the local authorities should provide. A town that provides more information about itself is regarded as more interesting than one that does not. Similarly. great efforts have been made within the frame of the ‘design-for-all’ philosophy to design products. Even though much more information is stored on the Internet than in a newspaper.10 There will thus always be a place for conventional wayfinding systems. In addition. The fact is that it is a lot more pleasant to sit at one’s ease in a comfortable armchair and leaf through the daily paper than to sit at a desk scanning web pages with the aid of the mouse and keyboard. this has not led newspapers to die out. it is not to be expected that pedestrians will make much use of state-ofthe-art information technology when they want to find their way in a new location. Even in the future. and that does not draw visitors’ attention to noteworthy sights. . They will never offer such detailed information as that available on the Internet. systems and services so that as many people as possible – including those with disabilities – can use them. A comprehensive. Tasks for the authorities What is the role of the (municipal) authorities in the context of the rapid development of the (wayfinding) information market? They must ensure that even IT-illiterate.g. a town plan or neighbourhood plan should be displayed near the railway station and at other prominent sites.128 be between wayfinding systems for pedestrians installed in public space and mobile phones. Similarly. so that private information suppliers have a reliable basis e. most people who are walking through a city street are much more likely to go to the nearest tourist information point – especially if this is a clearly visible piece of street furniture – than to get out their mobile phone. mentally and emotionally.

com www. Abs.skyhookwireless. for the tourist routes they recommend. who can generally follow a more direct route. For example. The authorities should further ensure at least that correct information about buildings of interest to the public such as museums. many indications of the route to follow to get to important destinations in city centres refer to the often circuitous route. full of diversions and one-way streets. For example. inspection of the maps available in Google Earth shows that the authorities have not yet taken the trouble to enter the basic information in their sector there. the authorities must ensure that the providers of vehicle navigation systems do not indicate that vehicles can drive through pedestrian zones or down footpaths or streets where vehicular access is forbidden. the road sign ‘To the Station’ generally indicates not the most direct route to the station entrance but the circuitous route.org www. www.com www. The elaboration of a coherent map of pedestrian routes gains added significance when it is made available in digital form: even before any signposting or road markings are put in place on the ground.ch Verordnung Fuss. since there is an increasing tendency for motorists to regard the information they receive from a navigation system as more reliable than the road signs put up. It is important for the authorities to take the time to correct such minor errors.schweizmobil. Notes 1 2 3 4 5 6 7 8 9 10 www. In addition. direct ways of getting to the intended destination. a good (pedestrian) route map already proves its utility if the routes represented on the digital map represent short.uni-koblenz. many ‘No through road’ signs apply only to motorists.org Photography Christian Thomas.ch www. In addition.openmoko. while the amount of commercial information is growing steadily.129 Street-level desires \\\/// Considerations Analogue and digital information for pedestrians Getting rid of misleading information Most information provided by road signs is mainly intended for motorists. For example.de/~spatialmetro/Spatial%20Metro/Das%20Konzept. 3 (Swiss Regulation of Footpaths and Nature Trails Act.beetag. The municipality of Biel is trying out a new traffic sign indicating that there is no through road for motor vehicles but that cyclists and pedestrians have free passage. Conclusion There is an urgent need for coordination of the wayfinding and tourist information currently supplied via various media. involving many one-way streets that motorists have to follow. . and make sure that the correct information for pedestrians and cyclists as well as motorists is presented on all road signs.com www. They are misleading for pedestrians.kooaba.wandern. while pedestrians and cyclists can use these routes freely. hospitals and (local) government offices is readily accessible in the currently available digital information systems.legiblelondon. which they hardly look at any more. that will lead the motorist to the station car park.ask-it. the analogue information supplied on strategically placed wayfinder panels and the digital information available via monitor screens and acoustic devices should be properly matched. Artikel 4. section 3).html www. without having to rely on guesswork. For example. The extent to which travellers can pick up information with the aid of their mobile phones from special information gateways situated along their route will depend on further technological developments and on the availability of a standard for such information systems that is adopted by a large number of cities.und Wanderweg-Gesetz.info/wp01/?p= 39 www. article 4.

much growth now takes place between the cities and many cities have undergone a process of decentralisation. in most American cities all the attraction has already moved to the periphery. despite this erosion the urban core will maintain its key role here in Europe. with deep Roman and Medieval roots. Indeed.130 Vermeers wanted Ekim Tan interviews Floris Alkemade. Essen. with their larger shopping malls.’ And the European city definitely differs from its Asian counterparts. Ekim Tan Floris Alkemade has no doubt that the European City is a distinct entity. The city has just built a totally fake historic China . It clearly differs from the American City. who argues for an innovative future for European city centres. and the traditional central or downtown areas are increasingly envious of their peripheral counterparts. Even in cases where history matters. scholars like the American professor Christine Boyer argue that it is pointless to use old-fashioned terms like ‘centre’ and ‘periphery’. where history is a more marginal component in definitions of urban identity. Almere. Paris and many other cities in Europe and Asia. the veteran designer at Rem Koolhaas’s Office for Metropolitan Architecture. In my opinion. In fact. For more than a decade he has been building up a unique portfolio of city centre projects in Lille. which is not necessarily organised around a centre. ‘Take Singapore. ‘there is resistance to give up the centre.’ asserts Alkemade. alternative housing settlements and less congestion. there is a huge gap in understanding. As the boundaries between town and country are blurring. But even in Europe. ‘Nevertheless. for example. all around the world the urban periphery is becoming denser.

but was also seen by some as a rather conservative proposal. Jan Nouvel and David Mangin of SEURA. the whole complex consisting of four underground levels. However. which city officials consider to be run down and overused. Town.’ At the same time. the historical context and the infrastructure. making both the transit and commercial centres . The winning entry was Mangin’s scheme. It is said to be the largest railway station in Europe. We have to find modern ways to respond to today’s needs. which was deemed to be the most economically feasible. and they are trying to be different. with 800. alongside the existing one. It’s foolish to repeat the cultural elements of the past. these acts are evidence of a changing approach in Asia.000 travellers a day. copying historical forms creates only frustration. We initiated a public debate on adding modernity to a historic context in a way that transforms the way people think about the city. The city government is trying to reinvigorate the area again. together with MVRDV. once the food-and-meat marketplace of Paris. Beneath the surface lies a busy transport hub for metro and fast suburban rail services and a bulky shopping centre. Alkemade argues that blending the old and the modern was the right approach. In the design competition for Les Halles in Paris we tried to find next generation solutions. ‘We proposed opening up the deepest level of Les Halles to the sky.’ OMA’s proposal for Les Halles: next generation solutions.’ Les Halles. we should be able to capture the culture of our time. ‘After all. OMA was one of the four international finalists. also known as the ‘belly’ of Paris. concern about the identity of the city core may be a sign of luxury!’ Preservation trap Coming back to the issue of preservation here in Europe. It was the subject of a widely debated design competition in 2003 that sought to resolve the design triangle of complicated uses. for the sake of authenticity. but these were never popular. is today an urban void. Alkemade adopts a critical stance towards absolute preservationism. the steel-and-glass markets were torn down and replaced by 12 pavilions. European cities are different. Although OMA’s proposal was not selected.131 Street-level desires \\\/// Considerations Vermeers wanted ‘Just like Johannes Vermeer used to draw inspiration from ordinary scenes of everyday life. In the early 1970s. ‘We need a more revolutionary approach.

under the current building regulations in Paris. ‘In a way. but by 2002 the whole site was declared a Unesco World Heritage Site. Unbelievable. Every city centre must: —— have culture and art – no one has the right to live in a culture-free city. —— offer a clear routing for its visitors – getting lost diminishes the quality of the experience and reduces shopping activity. —— have retail. everyone found it ugly and wanted to see it demolished. waterfront transformations are highly regarded. At the moment. There seems to be an increasing desire to preserve heritage. This avant-garde urban intervention shows that people are open to a new language. Zollverein Coal Mine Industrial Complex in Essen was closed down. but I am sure it is a dead-end street. a project like this would not be possible today. European cities always seem to refer to a set of basic requirements for success. . At that time. with an array of 21 towerettes emerging from different depths. and. They love it. ‘In 1985. and who knows what will be next. mainly organised around pedestrian movement – trade fed by car traffic can be segregated in the downtown areas.132 visible from the surrounding historic neighbourhoods. A good example of how this would work is the Centre Georges Pompidou. Within ten years people will regret this as much as they regret what was done in 1960s and 1970s. Ironically enough. this shift in 15 years!’ European city ethics In their struggle for survival. if done in the right way. there are fashions in preserving particular time layers in the city.’ Alkemade points out the relativism in discussions on historic conservation.

From the retail point of view. Given these ‘ethical’ notions. but it is not. Sixty per cent of what we buy is impulse buying. pedestrianised shopping and legible routing are the inevitable one-liners. Just like Johannes Vermeer used to draw inspiration from ordinary scenes of everyday life. For example.Almere. we should be able to capture the culture of our time. cultural preservation. therefore. in Almere we first proposed a direct car connection on the Weerwater. but it depends on what sort of culture. A new town like Almere has a free playing field to invent new cultures. east of Amsterdam. But can cities do without them? What about a culture-free city. It’s foolish to repeat the cultural elements of the past. The show spread all around the world in a short time. That is already a cultural value to be taken into consideration. This relies on there being no barrier between wanting and buying. On the other hand. pedestrianisation is important. The reaction we got was that people would actually use the road! But why not let people experience the lake and the centre by car as well?’ A culture-free city? ‘It is true that cities do need culture to exist.’ This raises the question of how to think about new towns with . A relatively short history may sound disadvantageous. the lake that is geographically in the centre of the new town. shopping has its own physics. more people will see your products and more will buy them. That is the simple trick – if more people pass by. For example the popular TV show Big Brother was invented in the Dutch new town of Almere. To me combining high and low cultures has always been very captivating. the Netherlands: new centre in a new town. but their challenge is to re-invent and re-interpret the use of this historical culture. the Calvinist notion that everything to do with the automobile is by definition bad is a poor basis for the development of an urban centre. a shopping-free city or a routing-free city? A shopping/pedestrian-free city? ‘Obviously. Existing cities have the richness of their multi-layer cultures. thin layers of history.

Lille was a historic industrial and provincial city. unsafe and unpredictable. It is a great experience to get lost. getting lost is part of what a city is all about.134 Lille Europe under construction. we proposed multiple linkages of mobility and functions between the existing and emerging new city. ‘In Euralille. A routing-free city? ‘Last week I was in Milan.’ . This subtle connection (Un)predictability and the city Talking about (un)predictability. Instead of copying the old centre.’ Until the end of the 1980s.’ So how does OMA deal with unpredictabilities and special conditions? OMA took an influential role in shaping the core in Lille and Almere – the first a historic city centre in France and the other a thirty-year-old new town in the Netherlands. From a commercial point of view. parks. the synthetic new city was and wasn’t part of the old town. But then again. some places in a city should be ugly. What were the underlying design ‘ethics’ demanded by Alkemade? Lille was put firmly on the map as an important hub in Northern France between Paris and London by Euralille. Despite that. but instead it became one of the most important natural environments in Europe. a World Trade Centre and 100. Oostvaardersplassen was planned to be a business park. readability is significant. for example. ‘Almere was planned as an anti-city. A grid. hotels and cultural facilities. The same happened with nature. the peripheral high speed train (HST) station. Besides this contrasting language of forms. Even the main developments were not always planned.000 square metres of space devoted to retail outlets. It has gone through a substantial transformation. we added a band of modernity around the historic city. Alkemade comments that designers and planners overestimate their influence on the city. To my mind. Organise it and then let go! But the city should not be just any city. but I have to agree that it may cause less shopping. I had no map and my mobile phone battery had run down. offices. ‘Our reaction was to create a kind of hypermodern central environment on the edge of the old centre. That was the hardest thing to explain to the city council about realising this utterly complex programme located on the site of old city walls. boosted by a mammoth development programme including the HST station. it became bigger and bigger and its autonomous growth forced it to become urban.’ Can unpredictability be part of a development strategy? ‘One way is simply providing a well organised machine that also creates special conditions. residential buildings. back in the 1990s.

At first sight.’ Alkemade’s approach in Almere. People had to walk this distance. ‘After all. they were inventing the walking city centre. which otherwise would have been impossible. Then people needed shade and a second layer of development was added. why? To us. this approach sounds very unlike OMA. the only way forward is to modernise the existing city. of all places.135 Street-level desires \\\/// Considerations Vermeers wanted Euralille: hypermodern central environment on the edge of the old centre. Dare to change Running through Alkemade’s projects we can detect acceptance of and adaptation to change. A multi-storey car park underneath the city now serves the upper shopping layer. behind the well preserved facades of the stately canal houses there is a vibrant economy with the most advance services. In Universal Studios Hollywood. In time. constant change has been unavoidable. while the building facades represent this identity. a parking garage was built some distance from the theme park. This in-between zone was gradually filled in with offices. Almere was proof that you could live without a centre. is a centralistic downtown scheme. it later switched back to being a city with a traditional centre as a point in space. the dominant development model. But in the end.‘ Even in Los Angeles. Interestingly. We really need to tackle this.’ . it is possible to find similar instincts for centrality. why create a traditional central core for a new town that emerged in reaction to the city? ‘Our first reaction to creating a centre was. In Europe there now seems to be a very conservative mindset. is to create a centre as a theme park. capturing the contemporary culture and avoiding the monoculture of form and development programme. In the late 1960s our mindset was much more open to change. Without realising it. Even in Amsterdam. as opposed to the contrasting modernist attitude in Lille. adopted by many cities without even realising it. You must dare to change. they are only envelopes that cover what is really going on inside. which has an untouchable 17th century image.’ Indeed.’ Doubling Almere’s new centre by adding an underground layer was the Alkemade’s trump card. there is an unavoidable need for centrality in European cities.’ For a new town like Almere this discussion must have been rather sensitive. Although Almere emerged as an antithesis of city in the mid 1970s. schools and shops. allowing a large supermarket to be incorporated into the scheme. for example. organised mainly around the infrastructure between the old and the new city became the key to the project. ‘Today. some shops appeared.

Lars Gemzøe told Ekim Tan what they learnt. The critical shopkeepers soon . It will never work here. since then. Ekim Tan Cities often contain complex networks of roads. ‘However. ‘There was literally no culture of public space and public life. making it challenging for pedestrians to explore the city or reach their destinations. things have changed a lot in this city. The transformation of Copenhagen city centre provides many clues and the process was researched and documented by Lars Gemzøe and Jan Gehl. we used to sit at home and have a black coffee at the dinner table. we are Danes. and then came the next car-free street.’ ‘The climate over here is not suitable for mingling in the streets. parks and pedestrian networks or zones. The Copenhagen experience Fourty years ago. described and documented by Professor Lars Gemzøe and Jan Gehl. their experience is compromised and they are discouraged from spending time in the city.’ recalls Lars Gemzøe.’ ‘Shops will die off if there are no more cars.’ These were just some of the objections they raised. ‘We are not Italians. people found it interesting. when the pedestrianisation process began. streets.136 What the Pedestr ian Wants Many European cities face a common challenge: giving the old centre back to the pedestrian. If people find it difficult to navigate their way around. The successful pedestrianisation of Copenhagen city centre over a forty year period has been analysed. When the first street was closed to traffic as an experiment. the shopkeepers in central Copenhagen were unconvinced and apprehensive.

Royal Danish Academy of Fine Arts. Because the city council made it gradually more difficult to drive and park. and at Denmark’s International Study Programme in Copenhagen. They were the first to systematically study and record pedestrian movements in the same way that every city measures and records traffic flows. and people discovered that they liked to explore their city on foot.’ This transformation of the physical environment is indeed striking.137 Street-level desires \\\/// Considerations What the Pedestrian Wants Lars Gemzøe Associated partner at Gehl Architects in Copenhagen and a senior lecturer in urban design at the Centre for Public Space Research. Over the years the researchers systematically counted pedestrians and the numbers of people sitting and standing in certain Copenhagen streets.’ declares Gemzøe. New City Spaces and Public Spaces Public Life. analyse the city’s pedestrian public space network. incomes rose and the population enjoyed an increasing amount of leisure time. The changing socio-economic environment played a significant part in driving the transformation of public space . culture. And so the centre of Copenhagen underwent a dramatic change from a car-orientated to a people-orientated place. visitors had time to get used to the idea that it was too complicated to take the car. This was a time when people became increasingly familiar with alternative lifestyles and travelled in growing numbers to southern European countries. etc. School of Architecture. at different times of the day and in different seasons. realised that it was working to their advantage. This allowed Gemzøe to track the gradual change in the behaviour of the city’s population. examine the problems Jan Gehl Partner at Gehl Architects in Copenhagen and has recently been appointed by the municipality of Rotterdam to fine-tune and support their ideas in developing a more inviting urban network for the pedestrians and slow traffic in the inner city. which he describes in his book Public Spaces Public Life. and took the bus or bicycle instead. ‘Facts – such as being able to point out that public life in Copenhagen has increased dramatically after twenty years of work – have played a major role in showing the value of what has been happening in the city. A unique working method was used to describe the urban complexity: study what is happening. such as by creating extra connections and shortcuts or dealing with longer urban blocks and creating more interactive building facades on the ground floor. What makes the work of Gehl and Gemzøe special is the documentation of the effect of this radical shift in people’s behaviour patterns from a largely home-based culture into active users of public space. He is the author of Improving Public Spaces.

How does someone entering the city find their way to a particular destination? This does not necessarily mean connecting every square to another. for example. improve the situation. leisure and residential uses can have very positive results. a growing feeling of safety and diversification of activities in the centre. but more about the consistency of the network and the continuity of linkages. ‘From 1968 to 1995 the number of people who spent time in the public space of the city centre increased three and a half times.’ stresses Gemzøe. A balanced mix of retail. 6. and potentials. Over the same period. On a cold winter night. They counted the lit windows and shop fronts by night as an indication of public life and concluded that good distribution of night-time functions creates a safer and friendlier city centre. re-evaluate. but a conscious definition of entrances and continuities within the network. The researchers also concentrated on the time dimension of public space. When the research results indicated that a saturation point was being reached (simply because the capacity of the streets to accommodate people on foot was fully used). Here the issue is not about the design of one grandiose square or a street. and then monitor developments. exploring the use of the public space network at night and during the winter.’ . the total area of car-free streets and squares increased three and a half times. Gehl and Gemzøe’s research clearly shows that there is a one-to-one relation between the area of pedestrian space in the city and the rise in the numbers of people using the city centre. ‘A good pedestrian network offers a pleasant experience through the centre. As the monitoring study revealed the positive effects of pedestrianisation. and thus extend their stay in the centre.138 GI Strand before and after pedestrianisation. such as increasing activity in the streets. people can walk for kilometres. urban designers created specially designed public places to sit and stand: places for visitors to rest.’ Not only has the number of visitors to Copenhagen city centre risen. the pedestrian network was expanded. uniform paving materials. The city architect calls this concept ‘pearls on a string’. The individual squares along the city’s main streets have their own design and the streets connecting them are surfaced with a simple. ‘Given the opportunity. but the time they spend in the centre has also increased.800 inhabitants living in the centre of Copenhagen means 6.800 lighted windows overlooking public squares and streets.

edges. the frames representing the subject’s perception at regular time intervals based on movement through the urban space at the uniform pace of a pedestrian. paths. The first is the famous study by Kevin Lynch. and thus its legibility. While Lynch’s work reveals a much larger vision about the urban environment. The difference in the definition of scales depends on the speed of perception. The second work is The Concise Townscape by urban theorist and graphic artist Gordon Cullen. whereas Cullen looks through the eyes of the pedestrian. Gemzøe recognises two masterpieces in the urban design literature that investigated the perception and orientation of the city user moving through the urban space. Gemzøe refers to the research paper he wrote with Gehl at the Centre for Public Space Research in Copenhagen: ‘Close Encounters with Buildings’. in which the city is rendered legible by five basic structural elements. districts. ‘While our perception of public space naturally depends on viewpoint and distance.139 Street-level desires \\\/// Considerations What the Pedestrian Wants Saturation point for a pedestrian quay in Copenhagen. The Image of the City. Public life in Copenhagen has increased dramatically. a dimension that has received little attention so far. Cullen’s sketches illustrate legibility as a serial vision. The speed of movement in the street influences the exchange of information and quality of communication in urban space. 5 km/h versus 60 km/h Understanding the perception of the user of the pedestrian public space is an important aspect of Gehl and Gemzøe’s work on improving legibility. They explored the area where urban design and architecture meet. Stressing this difference in the speed of movement. ‘Lynch refers to a car driver.’ explains Gemzøe. the importance of Cullen’s work is the structure of surfaces and depth of detail. nodes and landmarks. .

140 .

60 km/h architecture: short on details. . to enable the movement patterns of the visitor to be documented and understood more precisely and effectively. According to Gemzøe. On this scale the viewer’s interaction with the environment is more intimate: you can smell. which aims to provide a way of making city centres legible and navigable for visitors and local people. The ambition is to integrate street interviews with electronic surveillance. and if there are things to smell and touch so that all the senses are engaged at some point.141 Street-level desires \\\/// Considerations What the Pedestrian Wants Mismatch between 5 km/h and 60 km/h signposting.’ He went on to describe the difference between 5 km/h architecture and 60 km/h architecture. Rooted in its biological history. some European city centres originally characterised by ‘slow’ architecture have been invaded by cars. a rather blank three-dimensional surrounding that contains insufficient detail for a user on foot. has already conducted field studies in Norwich (October 2005) and Rouen (December 2005) that focus on the user’s experience. hear and feel all the details. this project tries to understand the pedestrian’s experience of historic city centres and adopt a conceptual model for pedestrian movement. Delft University of Technology. Walking becomes even more appealing if the details and displays along the way are carefully crafted. The first corresponds to our walking pace. leading to a ‘perceptive gap’. the human sensory apparatus is designed to perceive and process sensory impressions while moving at about 5 km/h. Signals and 5 km/h architecture: interaction with the environment is more intimate. In contrast to this ‘slow’ architecture. such as GPS tests and video observations. the 60 km/h architecture along the roads used by vehicles is short on detail and signs are large and simple to allow easy communication of information. signs are large and simple. one of the research partners in the project. the speed at which we move is crucial. ‘This mismatch needs to be overcome if the experience of the pedestrian perceiver is not to be compromised. Like Gemzøe’s work. signs are viewed at a close range and so they can be small and refined. Some parts of these centres present Photography Jan Gehl.’ Conceptual model Copenhagen’s consistent urban design policies dating from the 1960s and the works of Professor Gemzøe provide a source of inspiration for the EU Spatial Metro project.

state of the art The conditions of stay in the public space are an important part of the urban experience and are therefore often included in economic revitalisation strategies. they have been challenged to face modernity. repaving their streets and organising events. city centres are in search of a unique identity to attract visitors. The part of the European city where ‘it all began’. places we love to return to on holidays. where a great part of our collective consciousness developed. it is not just goods that are consumed but increasingly ambiances too. Groningen wanted to improve its city centre. It consequently had its pavements renewed. Amidst the thriving competition. the city centre is made more attractive and more competitive in relation to other city centres. In this consumer society. What is the task of urban designers in this process? Are we becoming mere producers of consumer goods or can we aspire to being the directors of the theatre referred to as the ‘city centre’? Conditions of stay.1 Bob Mantel The experience economy A is big business and the (urban) environment is gradually becoming a consumer good. city centres are renovating their cultural heritage. . In 1990 for example. the invasion of the car and lately the rise of consumer society. In search of this ambiance. The general idea is that people will thus tend to stay longer and spend more money. 2 This example reflects a common method of policy-making. industrialisation.142 En·core enjoy Shopping. Historical city centres. removed a large part of its commercial signboards and appointed a ‘city-guide’ to organize and advertise events. They still form the cores of many cities and in the last century. also in the historical city centre. By offering a pleasant and unique ambiance. esthetics and culture.

It is difficult to renew and therefore in a way. Hypertopia The hypothesis offers an alternative approach to compose the conditions of stay. They look the same and attract similar kind of people. static. trends and hypes have a brief character and In most cases the ‘formula’ is very similar. The second argument is the logic of the experience economy.1 However. the impulse of the experience must therefore be new to make an impact. We actually search for the encounter. As other approaches. The encounter becomes an experience. similarity is not the only argument that can be used to question the approach. both these issues should be integrated in revitalisation strategies. the physical urban environment functions very differently. In this economy. The question is how. We often hear that the goal is ‘to see and to be seen’. How long does the impulse of a newly refurnished public space last? For the ideal conditions of stay. and therefore avoiding the ‘other’. However. emphasizing the physical environment and entertainment. But is this the right way? A similar approach used in different city centres naturally results in very similar city centres.On one hand we have social segregation because people are looking for space which suits their particular lifestyles. On the other hand are we are curious about what is different and therefore looking for ‘other’ people.143 Street-level desires \\\/// Considerations En·core enjoy state Hajer and Reijndorp 3 . Social science points out that the social environment and the encounter with other people play an important role in the experience of the urban context. but in post-modern society. it embraces . the encounter with our fellow man has an ambivalent character.

the more the exchange is ‘fed’. the development of culture is also optimized and reaches a state of acceleration. This ‘in between space’ is a conceptual space which divides and connects lifestyles niches. this is then the space within which the encounter can be sought. 3 By creating a spatial layout in which such an exchange is optimal. Within the conditions of stay. A possible way of dealing with this issue is to let go of total directing. this ‘in between space’ is a safe barrier. Generally. If one is only interested in one’s own lifestyle. the urban environment becomes a consumer good. For example. The durability of such a system is questionable -see before. the public domain is a means with a self-generating characteristic. open specific As mentioned above. it suggests that it can be more dynamic. Directing significance: Snooze. But if you visit the same market at the end of Configuration of the public domain The public domain becomes a means for conditions of stay when it allows encounters and exchanges. The exchange becomes ‘autobiographical’. In this way. if you visit a market in the middle of the day. leaving space to shape one’s own significance. If one is interested in the lifestyle of the other. Van ‘t Spijker refers to the concept of ‘snooze’ 5 . between hyperactivity and deadly calm. Gadet 4 states . within the experience economy. Snooze is a state between wake and sleep. The circle is complete. instead of a preset evolvement of the ambience. Both are key elements in generating a changing. where everything is designed.144 Basketbal bar. This (generic) identity is produced by a set of unwritten rules. spaces or objects are given a significance to direct an experience. Some even compare the directed experience of city centres with Disneyland. a space should allow several lifestyles to converge and there should be a ‘in between’ space. you will probably experience a busy place where people are buying and merchants are selling goods. directed and thought through. This exchange is important as it is said to stimulate the development of culture. Essential in this approach is the focus on the public domain and the way ambiances are directed. Such an experience allows virtually no space for one’s own interpretation. ‘ambiance’ or experience as its main component. and is therefore always optimal. renewing and even partly self-directable experience. that it is especially culture that makes people visit cities. However. The more people visit the centre. an exchange between lifestyle groups is defined by the members of the groups themselves. It refers to a situation in which no dominant significance is given.

000 people 6 and in 2004 was even rated . Pellenbarg and Kooij 7 describe Norwich as a regional capital and distinguish an important characteristic of these types of cities. 8th in the Experian Retail Centre Ranking! In their research. This indicates the significance of the mental picture of urbanity in a city’s identity.000 inhabitants in greater Norwich. ‘the face value’. information centre and a restaurant) Norwich The city Norwich. and this is precisely the key to a unique. BBC offices. With no other cities close by. Instead of having large shopping facilities developed out of town. 5 The latter situation is the type of impulse generated by the context. is situated two hours drive north from London. Norwich chose in the late eighties to build an underground shopping mall and parking garage in the hill of Norman Castle. Significance becomes ‘autobiographical’ too. Norwich’s town planning has been remarkable. It serves over 1. ‘There are no rules. and recently. renewing and above all spontaneous experience. huge down-town development has taken place. ‘An urban centre becomes an avertable regional capital when it is esteemed and accepted as such. only a genial chaos of delivery vans and pick-up trucks’. the market ‘will be changing into an indeterminate space. one of the city’s unique monuments! Recently. shopping and (governmental) services. This is called ‘open specific’. With approximately 250. 5 The impulse is given but is not intense enough to direct the whole experience. it functions very differently.145 Street-level desires \\\/// Considerations En·core enjoy The Norwich Market. In 1962. East Anglia’s capital. as for decades. and becoming free again. the city has focused on an ‘Urban Renaissance’ B . but also the feeling that the town can fulfil everyone’s needs. A few salespeople will still be selling their goods. its identity will be totally different. Norwich is the region’s main destination for work. It is not only the actual number of shops that is important. the day. One is automatically much more seduced to anticipate or respond to the impulse.000. for example. which stimulates but does not determine the experience. the development of the Chapelfield Mall and the Forum (library.K. while others will be moving their stalls and cleaning wagons will be driving around… In short. Londonstreet was the first shopping-pedestrian street in the U. it would seem to be a modest town but due to its regional setting.

People pass by or visit the market but there is very little space to sit and watch the public. The municipality’s Norwich Market Square Located in the heart of the old city. the day and night presence of the market and the current design of the public space. Its rational grid layout has a limited interaction with the context and fails to produce places to stay. The developments of the Chapelfield Shopping Mall and the Forum have changed the use of the network. Norwich Market Square is still a centre of commerce. Due to the high density of the build-up area. This elementary change brings in new flows on the west side of the Market. Representing the design philosophies of different times. taking on a complementary role? people. Lastly. like these interior spaces. today. Upper and lower floor area. Jazz concer t . the buildings give the place a strong and unique identity. Although these developments have meant an important step in the process of vitalising the city centre. food and other consumer goods are sold. be conditioned too? Or could it offer an alternative. Wedding. the market square is fed by large flows of . Should public space. The dynamic history of the place can be recognised in the surrounding architecture. a number of aspects frustrate these new flows: the natural difference in height of approximately four meters between the eastern and western side of the market. This means that very few spend any length of time there. like most others. in the city centre have followed suit. Moreover. which is located just north of the Market. there are however few large spaces available. Both developments are important for their programmes (see above) as well as for their car parks. the distribution of flows is no longer adequate. The latter is open at night and feeds the evening economy. Where hundreds of years ago merchandise was brought in by the river. Examples of how to use the ‘Deck’. both spatially and in time. As said before. the city wishes to organise events in public space. Both issues point out that the dynamic public domain has failed to evolve to its full potential. It is not just the physical quality of the public space and the embedment of these new programmes that need to be reconsidered. the public space is lagging behind. the market itself has a very autonomous character.146 Free use of area.004 spaces. but also the development of relatively large interior semi-public spaces. Although at first sight the space seems to function well. Forum provides 204 and Chapelfield 1. fashion. Unfortunately. there is however a number of aspects that gives a different perspective… Thanks to its central position in the city’s shopping and pedestrian area.

pubs and shops. People can therefore leave the flow. In the current situation. This ‘deck’ will follow the logical pattern of flows and at the sides it will be recessed to reserve open spaces. the market will thus be less dependent on the weather. In the new configuration. under the influence of the new European law. these spaces can be used for large objects such as fair trucks or stages. It will free space for new niches to develop and negotiate the use of the space between the niches. for example as outdoor terrace areas. This is a connecting element which will provide the missing links in the network and will redistribute space and programme. It occupies the whole square.plans mention a few. The space can also be used by the programmes in surrounding buildings. Both worlds meet. Although its outdoor character will be preserved. It is at this spot that the deck folds down and connects with the market. The design The difference in height and the lack of space have prompted the need to introduce a second ground level. the market will thus become much more of a part of its surroundings and will moreover offer a place to stay. The new configuration adapts to the flows at ground level and creates diverse spaces within the network of the market. passing by and shopping converge at this point. The market itself will also be reorganised. even when it is not open. . After opening hours. When events are scheduled. this part can be removed and the open space used for other activities such as festivals and events. The current market layout is a grid pattern that does not connect to its surroundings at all. at the crossing of the flows. away from restaurants. In this way. sit down and take time to sit down. but these are all located on the outskirts of the historical centre. the deck will be widened to provide a place to stay. Instead of being an autonomous unit. By following the flow pattern. the deck will cover part of the market and provide shelter from rain. the deck will cover part of the market and provide shelter from rain. By following the flow pattern. the market is constantly present. In the middle. one part is made architectural and the other part flexible. a mix of staying.

. the encounter can be close without losing the spatial barrier. People can sit on the stairs and position themselves between the market and the deck. Reflection At the start of this article. different people at different places will participate differently. the ambiance or the experience is not predetermined but merely initiated. unplanned use is a slumbering impulse for a changing. who shape their own experience and give significance to the place. It does not reject existing means. By this participation. At the edges. multi-coloured. The change is not major. Visitors. After all. The ‘in between space’ is ‘autobiographic’. I questioned the role of urban designers in the planning process of creating conditions of stay in historical city centres. the deck will generally be free of programmes to minimalise the preset and commercial significance. Embedded in a context full of preset significances. we just have to be creative with that what we already know. the experience of one’s fellow man and one’s undetermined. with the difference in height preventing an actual physical encounter. A very intense but safe interaction is thus created. the deck folds down to the market. From a seated position on the deck. The three-dimensional shape of the deck will naturally produce a wide range of relations between the lifestyle niches. autobiographical experience is leading. The Hypertopia suggests a different course to that witnessed in many regeneration strategies. undefined significance. The Hypertopia is not an ‘invention’. specific. but is simply a matter of redefining the synthesis of our ‘tools’… we can remain urban designers. The square in front and the restaurant on the first floor can both be seen. the ambiance becomes dynamic. but simply uses combines and slightly redefines them. the deck will be a place which one can give one’s own significance. Rather. spontaneous and above all.148 the range of programmes and related lifestyle groups will be increased and the public domain further diversified. will all be able to use the deck according to their own needs. passers-by and neighbouring programmes. It comes to its full expression with the participation of the visitors. there will be a clear view all the way to the Forum. In the middle. The groups will be able to get quite near to each other. The ‘in between space’ is diverse and a choice can be made as to how to relate to the other niches. As a result. The physical environment is less important in this theory. In this (re)distribution of programmes. This diverse. At the top of the deck. the visual relationship with the greater context is important.

NL architects. p. Op zoek naar nieuw publiek domein (2001). Rotterdam. School of Architecture Publishers.144 (left and right) Basketbalbar. Mommaas. Gehl. A.html P. Regional Capitals. Gemzoe. using underlying goods and services as props. . Reijndorp.143 (upper and bottom left) J. http://www. Experience economy The Experience Economy. Public Spaces Public Life (1996). Van Gorcum. Joseph Pine II and James H. P. Gemeente Groningen. Publieke ruimte. The Danish Architectural Press & The Royal Danish Academy of Fine Arts. Snooze. Assena. A B Photography p. Hajer.H. Van ’t Spijker.co. present and prospects (1994). Rotterdam. M. Pellenbarg. PhD thesis. Op zoek naar nieuw publiek domein (2001). according to B. UK). Past.143 (upper right) M. p. Gilmore in their 1999 book of the same name. immersing architecture in mass culture (2003). Den Haag. Binnenstadsvisie Hart in de Stad (2002).149 Street-level desires \\\/// Considerations En·core enjoy Notes 1 2 3 4 5 6 7 H. parochiale plekken (1999). J. Reijndorp.uk/chapelfield. L. Kooij. Urban renaissance ‘…urban renaissance is the process of improving the quality of life in towns and cities and ensuring they are places that people choose to live. Hajer. NAI Publishers. De vrijetijdsindustrie in stad en land (2000). is an advanced service economy which has began to sell ‘mass customization’ services that are similar to theatre.historicalnorwich. work and play…’ (Government’s Urban White Paper (2000). J. NAI Publishers. Gadet. SDU Publishers. NAI Publishers. A. Rotterdam.

As a good lead partner.150 Spatial Metro map Norwich Walking Metro. The most commonly used tool by … provide a structured transnational response to the challenge of making Northwestern European cities and their component elements intelligible. U-bahn or . This is recognized worlwide for its clarity and has been and still is frequently reproduced. there is an interesting twist. The original proposal for the Spatial Metro project promised to: underground railway systems and to support such a model with a broad range of media. The study was conducted by AIG. a network for discovering the city on foot. One of these problems is posed by the use of a London tube map. human and small-scale physical infrastructural systems… The idea was to learn from the London ‘tube map’. It aimed to produce a diagram that could aid walking through a complex system of public spaces in the same way that the London tube map aids orientation through a complex system of metro routes. The report explains among other things the problems faced by London in attempting to persuade people to do more walking. One of the products to be delivered by the Spatial Metro partnership is a specific kind of plan or map. this is a sound goal. The Spatial Metro project set out with a similar goal. Given the context of the project. Frank van der Hoeven Interreg is a generous programme that provides European partners with additional funding for the kind of projects they aspire to undertake in order to strengthen the social and economic cohesion of their city or region. In March 2006 the Central London Partnership delivered a land-mark study on wayfinding titled Legible London. It also explains the title of the endeavour. a metro map for public spaces or in short: spatial metro. it is essential to assure that expenditure and investments are sound and comply with the goals set by the European Union with a view to realising its regional policies. The Interreg programme therefore requires that partnerships are clear about the activities to be undertaken in connection with a specific project and the products to be thereby delivered. From the perspective of the programme. legible and navigable for visitors and local residents by adopting a conceptual model for pedestrian movement based on a diagrammatic plan used to orientate users around metros. However. Norwich has already produced such a map.

However the map has its own limitations. this abstraction causes something essential to be lost. pedestrians rely on actual distances. Over 40% of pedestrians rely on this diagram. there seems to be more regularity than one would guess from a first visit. Most of these intersections lack a proper name or other identifier. Tokyo and Moscow. but at the same time. the intersections between the lines are essential. the cathedral or the castle) are often located between streets and intersections. The problem with the tube map is that it distorts actual distances between places. as to whether to continue along the same path or to turn left or right. Especially in the city centre. The role they plan in such a ‘metro scheme’ is consequently less important. There is no good way of identifying these essential ‘transfer stations’ in this spatial metro. other techniques than colours are used. tube stations seem to be relatively far apart while in reality. New York. For their wayfinding. Among information specialists in the field of visualisation. they assume that there is in actual fact a great distance between them. As a result we were able to produce a clear map. If a pedestrian wants to use such a system of spatial metro lines. following a different path (symbolised by a different colour). When they see two elements on a map or diagram that are far apart. many of the commonly used points of reference (buildings such as the city hall. they expect them to be straight in real life too. most of these paths mainly follow a north-south or east-west direction with some intersecting curved paths. Although the historic street pattern was not precisely planned. We firstly carefully examined complex metro maps such as those of London. people tend to take the tube when walking would be a more efficient way of getting to the desired destination. for example. Diagrams are abstracted for the sake of clarity. This explains why pedestrians sometimes make the wrong decisions. TU Delft attempted to develop a spatial metro map based on actual topography. they may be extremely nearby. and on whether a street is curved or straight for instance.151 Street-level desires \\\/// Presentation of the cases Spatial Metro map pedestrians in London to find their way around is the tube map. If elements are straight. With this in mind we reduced the complexity of the original Norwich street pattern to 13 coherent lines or paths. At the same time. We observed that 10 to 13 different colours is about the maximum that a diagram can handle. If such a system is more complex. Remarkably. As stations look far apart. it is a well know fact that people can only distinguish between a limited number of colours. This . It is at the intersections that the pedestrian needs to make a decision.

152 .

but continue along their unique path. Pedestrians do not need to switch vehicles. The concept used in GPS systems could be of some assistance here. Considering this. GPS handhelds define lines or paths by means of ‘way points’. for example.153 Street-level desires \\\/// Presentation of the cases Spatial Metro map Spatial Metro map based on a maximum of 13 paths. The main problem with applying a metro-map approach to pedestrians is that there is nothing comparable to an interchange station when you are on foot. the final destination is more important than where to turn right or left. is in contradiction to they way that pedestrians walk through a city. However. With navigation systems rapidly becoming accessible to mobile phones. One part of such a visit might be aimed at a specific goal or reason. one may ask whether identifying specific continuous paths crossing the city makes sense. but another part will be about discovering things that were not expected. How can these two needs be balanced? . especially when they are merely visiting a city for leisure purposes. For pedestrians. such an approach is a real option in the near future. we still need to ask ourselves in all honesty whether pedestrians really need the same kind of accurate descriptions as motorists. 60 to 70 of such way points are used to describe a city’s main paths. Based on these points. No one would actually take such a path on foot from start to finish. any individual path is possible.

This approach would make it possible for visitors to wander around and discover a city without providing detailed information that would spoil any potential surprises. visually identifying those areas (such as the Lanes in Norwich) and providing information on how to get to other areas of interest on foot could provide the strategy we need. it could guarantee that areas are also visited that are not generally easily found. In this way. p.152 and p.151 Norwich City Council. p. Depicting areas or districts in the city which can each provide something (thematically) specific. .155 Ekim Tan.154 In our GPS research. cities could become more successful in presenting what they have to offer their visitors. Such a strategy would converge with the functioning of our mental maps. we noticed that each entry point in the city is linked to a specific realm it serves. At the same time however. Individual path based on waypoints.154 Frank van der Hoeven. Photography p. People need to know what they can find within the reach of such an entry point. People starting out at the Chapelfield Mall cover a different part of the city centre than people starting at St. Andrews.

155 Street-level desires \\\/// Presentation of the cases Spatial Metro map Districts linked by paths (in this case Rotterdam). .

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what would we do differently if given the chance? .Part 5 Reflection How can we summarise what has been carried out up to the present? In the light of current knowledge.

instruments and skills to address ‘real world’ issues.158 A learning exper ience Frank van der Hoeven y t d d al e g The Spatial Metro Interreg IIIB project allowed its partners take part in a valuable transnational exchange of experiences. visualisation and information. navigation. essential ingredients in strengthening the vitality of the historic centres of the cities involved. we would first make a thorough diagnosis of the way in which a network of public space works or fails to work using technology that can track the . What did we learn? What would we do if we had to do things all over again? In a perfect world. partners were able to sharpen their tools. It also allowed them to invest in the quality and the legibility of their public spaces. ideas and practices. With the knowledge. with regard to orientation.

Based on the assessment thus obtained.159 Street-level desires \\\/// Presentation of the cases A learning experience movements of pedestrians and using interviews with people. We would then assess if and in how far the investments made had been effective. a follow-up project would be well-advised to aim for a tight-knit integration of all the elements involved. We should nevertheless be aware that most of the necessary ingredients for a ‘perfect project’ were explored and further developed in this project. we would thereafter make a second diagnosis similar to the first. which is a relatively short period. A proposal can’t just describe a well-defined first step and then tell: we will see what comes next. Is identity an issue? Is legibility a problem? Is light an issue? Is there a lack of information? Is it necessary to improve urban design? In this same perfect world. We feel that the current structure of the Interreg programmes makes such an overall approach difficult or even impossible. Such a proposal will obviously be less successful than more clearly-defined proposals. The general timeframe reserved for a project’s implementation is limited to approximately three years. we would determine where to invest and what to invest in. It can’t say it will make an thorough analysis and base its investments on that with out becoming specific on what it will spend the money on. Building on the experience thus obtained. The programme requires that a partnership be clear about its activities or investments. .

Stefan van der Spek. Reinhard Kallenbach. © 2008. ISBN 978-90-9023167-9 Project part-financed by the European Union. The Managing Authority is not liable for any use that may be made of the information contained therein. Editors Frank D. Authors Thierry Burkhard. Pascal Mages. Micheal Loveday. .J. Pascal Regli. Jonas Schmid. Ekim Tan and Christian Thomas. Bob Mantel. Department of Urbanism. David Drinkwater. Kevin Read. Markus Maron.Publisher Booksurge Publishing. Smit and Stefan C. van der Hoeven. The Hague. The content of this publication reflects the views of the authors. Design Studio Bau Winkel (Jacques Le Bailly). van der Spek. Sam Gullam. Ulrich Furbach. The Netherlands. English editing Sharon Fenn and Derek Middleton. Delft University of Technology. Michiel G. Frank van der Hoeven.

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Stefan van der Spek works as an assistant professor for the Delft University of Technology. including illuminating characteristic buildings. Markus Maron and Kevin Read work for the University of Koblenz Landau. Artificial Intelligence Research Group. a project largely funded by the EU. Bob Mantel graduated at Delft University of Technology.Pedestrian mobility and the regeneration of the European city centre Cities can be chaotic and confusing places at the best of times – even for local people! About the authors Frank van der Hoeven works as an associate professor the Delft University of Technology. five cities (Norwich. 9 789090 231679 . Thierry Burkhard. Michael Loveday is chief executive of the Norwich Heritage Spatial Metro. David Drinkwater works as a research associate for the University of East Anglia (UEA). In this publication. Sam Gullam is principal of Lacock Gullam and lead consultant to the Bristol City Council for the design of signage for the Spatial Metro Project. Department of Urbanism. Ekim Tan works as a PhD student for the Delft University of Technology. Jonas Schmid and Pascal Mages work for the municipality of Biel/Bienne. providing ‘metro style’ maps as well as appropriate information and signposting for pedestrians and the application of GPS technology. Koblenz and Biel/Bienne) in North West Europe have carried out pilot studies and exchanged experiences. aims to make city visits more enjoyable for pedestrians by making cities easier to navigate. Ulrich Furbach. their findings are shared with the reader. This is achieved in various ways. Rouen. Bristol. Department of Computer Science. Department of Urban Planning. Christian Thomas and Pascal Regli work for the Swiss Pedestrian Association. School of Computing Science. Department of Urbanism. Department of Urbanism. Together with municipalities and universities. easier to walk around and easier to understand and appreciate. Department of Urbanism. Reinhard Kallenbach is a journalist and historian from Koblenz. Economic & Regeneration Trust (HEART). The Norwich questionnaires were part of his graduation.

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