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SAP Business Workflow Extended Notifications

SAP Business Workflow Extended Notifications

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Workflow extended notifications

Motivation Automatic Notifications

display document details in the line item E. SAP/ 3 .g.g. MS Outlook. SAP AG 2007. Planner Wait time Accountant Wait time Wait time can be reduced by Informing occasional users that they have work to do in their most frequently visited application – groupware (e.g. display more document details in the work item details view. Simplifying work item selection by providing a process-specific view of the work items E.Motivation The longest duration in a process is the wait time Purchaser Prod. Lotus Notes).

SAP/ 4 . Take a snapshot of the wait time statistics before you start.Before you start . SAP AG 2007.ROI Often you will need to apply what you have learned today in existing installations where workflows are already automating the process. Try to get a statement from process owner before you start about what consequences an improvement of. will bring in terms of hard cash savings or revenue. say 30%.

SAP/ 5 .Current Performance Analysis Transaction SWI2_DURA Predefined task groups can be used to monitor different processes. You can also monitor single tasks to spot occasional user roles. SAP AG 2007.

Additional Motivation SAP MAPI and Lotus Notes Integration are being phased out (see SAP Note 627397) Reasons Components above are highly groupware-specific and not vulnerable to groupware patches operating system changes Fat client installations are expensive and difficult to roll-out on a large scale Replacement is needed SAP AG 2007. SAP/ 6 .

Motivation Automatic Notifications .

Overview of Extended Notifications SAP Business Workflow collect workitems Extended Notifications SAP GUI or Portal UWL End user process workitem send e-mails Email Email client SAP AG 2007. SAP/ 8 .

20 Extended Notifications for SAP Business Workflow Server notification framework Availability: Web AS 6.Flavours of Notifications RSWUWFML Report RSWUWFML Polling report Uses SMTP/SAPconnect mail connection Uses SAP Office‘s auto-forward address Availability: >= 3. SAP/ 9 .1I E-Mail Notifications for Business Workflow Report RSWUWFML2 New Version of RSWUWFML WinGui Shortcuts instead of R3F attachments Availability: 4.6C >= <= 6.40 SAP AG 2007.

40 6.6 SAP MAPI RSWUWFML SAP AG 2007.40 6.Releases Supported >6. SAP/ 10 .20 Extended Notifications 6.10 4.6 RSWUWFML2 <4.

…) Execution of workitems via SAP GUI for Windows SAP AG 2007.g.Extended Notifications for SAP Business Workflow Notify users about workitems that need to be processed Send workitems to groupware (E.MS Outlook or Lotus Notes) carrying direct callbacks to backend transactions Execution of web-based workitems (Web Dynpro. SAP/ 11 . People centric UI.

SAP/ 12 .Individual Notifications Individual mails possible on a work item by work item basis Or…. SAP AG 2007.

SAP/ 13 .Aggregated Notification Mail Shortcut Attachments possible Index of work items Workitem Description Generic Decision Shortcut links SAP AG 2007.

Generic Texts Can be Redefined Redefinable Text SAP AG 2007. SAP/ 14 .

Notification Framework Application Workflow User 1 Notification Framework User 2 User 1 Application Object (Workitem) User 2 Application Object (Workitem) User 2 Application Object (Workitem) SAP AG 2007. SAP/ 15 .

SAP/ 16 . etc) Lists of workitems in one e-mail Support workitem forwarding via e-mail SAP MAPI - RSWUWFML X - RSWUWML2 X X X X X - Extended Notifications X X X X X X X X X X SAP AG 2007.Feature Comparison (Top 10) Feature Deliver workitems to any e-mail client SAP Shortcut attachments Prefix AND suffix text (surrounding workitem description) Enhanced address determination Enhanced substitution handling HTML e-mail (Outlook only) Generic decisions Links to new Web UIs (WebDynpro.

Transaction SWNCONFIG is for advanced configuration. SAP AG 2007. SAP/ 17 .Configuring System SWN_SELSEN is the batch that has to be planned to run periodically. Transaction SWNADMIN is for basic administration. You can run this directly for test purposes.

SAP/ 18 .Customizing the Extended Notifications Selection A Category Selection B (links the collection to the delivery) Subscription SMS Subscription e-mail–style 1 Subscription e-mail–style 2 Selection C Tasks Tasks Tasks SAP AG 2007.

Cheatsheet: Selection/Subscription effects Selection •How recent •Update or all •Tasks Subscription •Frequency of arrival •Receiving agent •Plain or HTML •Individual mails or summary •Decisions •Attachments and URLs General •Prefix/Suffix •… SAP AG 2007. SAP/ 19 .

Prefix Index of work items Subscription General Subscription Message Granularity Task Work item Description Selection Subscription Generic Decision Shortcut links (and Attachments) Subscription Subscription SAP AG 2007. SAP/ 20 .Quick Reference of Customizing Effects Receiving Agent Subject.

Add more later too. Add more later too. Create a Category All you have to do here is think of a name and description This is always the first step 2.Customizing steps 1. SAP AG 2007. Create a Selection based on this category Create more selections if you like. Create a Subscription based on the category You cannot switch the subscription to reference a different category later so be careful to use the correct category before saving Create more subscriptions if you like. 3. SAP/ 21 .

Motivation Automatic Notifications .

xApps.Copyright 2007 SAP AG. Java is a registered trademark of Sun Microsystems. DB2. SAP/ 23 . without representation or warranty of any kind. and MultiWin are trademarks or registered trademarks of Citrix Systems. IBM. if any. Netfinity. zSeries. Citrix. VideoFrame. Microsoft. Tivoli. SAP. and Informix are trademarks or registered trademarks of IBM Corporation in the United States and/or other countries. SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. OS/400. Inc. XML. Parallel Sysplex. World Wide Web Consortium. All other product and service names mentioned are the trademarks of their respective companies. SAP AG 2007. AS/400. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services. z/OS.. AIX.com. These materials are subject to change without notice. XHTML and W3C are trademarks or registered trademarks of W3C®. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. R/3. JavaScript is a registered trademark of Sun Microsystems. HTML. mySAP. WinFrame. MetaFrame. mySAP. and Motif are registered trademarks of the Open Group. All Rights Reserved No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. DB2 Universal Database. OS/390. MVS/ESA. xApp. Inc. The information contained herein may be changed without prior notice. ICA. Sweden. Massachusetts Institute of Technology. used under license for technology invented and implemented by Netscape. MaxDB is a trademark of MySQL AB. Nothing herein should be construed as constituting an additional warranty. xSeries. pSeries. WebSphere. Windows. AFP. S/390. Data contained in this document serves informational purposes only. and SAP Group shall not be liable for errors or omissions with respect to the materials. X/Open. OS/2. National product specifications may vary. These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only. UNIX. Intelligent Miner. and PowerPoint are registered trademarks of Microsoft Corporation. Inc. Oracle is a registered trademark of Oracle Corporation. Program Neighborhood. Outlook. OSF/1. iSeries.

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