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This report includes all "Internal" Work Log entries and is intended for internal use only.
Summary: Status: Impact: Urgency: Notes:
Customer working from home- unable to log into computer Resolved Status Reason:No Further Action Required 4-Minor/Localized Priority:Low 4-Low 0 Weight: Customer is working from home & she is unable to log into computer. error message: the system can not log you on now because the domain is not available. Her NCID acct is not locked nor has she changed it recently. she stated the last time it happened the tech could not find her in AD. Customer is part of the update pilot program. The updates downloaded the day before & it should have shut down. Yesterday morning she had to manually shut down the computer. User working remotely today. Please contact user on Cell 919-521-6486
First Name: Middle Name: Last Name: Phone Number: RACF ID: Jan Prevo 1 919 707-0714 C700041 Company: Agency: Division: Section: Unit: ITS Service Desk *CONSOLIDATED* Office of State Controller OSC Beacon Division SSC Call Center
Site: Street: City: State: Zip: Rale 3514 Bush St 3514 Bush St Raleigh North Carolina 27609
First Name: Middle Name: Last Name: Phone Number: Company: Agency: Division: Site: Street: City: State: Zip:
Company: Service Type: Rep. Source: Reported Date: ITS Service Desk User Service Restoration Phone 4/27/2012 9:58:07AM
Tier 1: Change/Modify Tier 2: Tier 3:
Tier 1: Tier 2: Tier 3: Product Name: Model Version: Manufacturer: Software Operating System Standard OS Microsoft Windows XP Professional Service Pack 3 Microsoft Corporation
Work Log Information
Submit Date Submitter Work Log Type 4/27/2012 2:30:08PM rafields1 General Information Summary: Awaiting user to login at OSC on Monday mornng (5-30-2012) Notes:
https://reports.its.support.nc.gov:8443/arsys/m11c23c11b16/07F0CEDDD0AB7BC545E52F8C05DB4DA4/null[5/1/2012 9:13:54 AM]