Erica M.

Fernandez
Objective
To obtain a position in Human Resources where I can further develop company HR policy, streamline recruitment and structure employee relations.

Education:
DePaul University- College of Commerce
Anticipated Graduation Date

Bachelor of Science in Business Administration Expected 06/12 Deans List- College of Commerce. G.P.A. 3.5 Some classes include: Human Resource Management, Operations Management, Management Practices, and Global Human Resources Management Class related experience include wrote a book on management principles and practices for Chase for Management Practices 300

Moraine Valley Community College

Associates Degree in Business earned in December 2009 Graduated Sum Cum Laude

Dec.2009 Palos Hills, IL

Experience:
State Farm-Customer Service Rep

Feb.2012-Present; Chicago, IL

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing clarification. Establish client relationships and follow up with customers, as needed
Jan.2012-April 2012; Oak Lawn, IL

Davids Bridal- Customer Service Rep

Answered customers calls and made appointments Handled over $1000 in register Action/Results: customers were satisfied and no errors in transactions
March 2011-June 2011; Chicago, IL

TCF Bank- Sales Associate

Promoted, sold and referred TCF products and services to customers Processed key transactions and opened new accounts Action/Results: reached monthly account goal and no errors with customers transactions
March 2010-Feb.2011; Chicago, IL

FDZ Logistics Inc. - Payroll Associate

Prepare weekly payroll for startup organization Update QuickBooks to process check payment Ensure that the weekly expenses are covered for the company Action/Results: QuickBooks were up to date and no errors were made when it came to the employees checks.

Activities and Professional Memberships

Member of the Sid Feldman Legacy

Computer Proficiencies Microsoft Excel, PowerPoint, Word, and QuickBooks Bilingual and Bicultural in Spanish