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Coordinator Guide – Personality Development Programme - II 1

CH A PT ER - SPEC IF IC IN PU T S: P A R T - I

Chapter One Objectives In this chapter, the students have learned to:

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Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning

Focus Areas To conduct this session, you can take the following approach:

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Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.

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Coordinator Guide – Personality Development Programme - II 2

Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.

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Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.

Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:

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Coordinator Guide – Personality Development Programme - II 3

John also mailed Sheila the script for which the audio had to be recorded. He also wrote the script for the project. John asked Monica to modify some pictures. who loves working with colors. Chris was busy coding for the course. Monica. divided the content into lessons. The project plan was made and shared with all the stakeholders. John listened to the freshly-prepared audio and checked it against the script.II 4 . read books. He researched extensively on the Internet.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. he suggested that the buttons should be placed a bit lower so that the correct answer. Sheila needed the audio software to edit the same. when displayed. Only Ashish was authorized to install the audio software. Sheila made several phone calls to voice-over artists and fixed dates with them. For example. After the templates were finalized. John created the course by putting the content in the checked frames. Team members from various departments where part of the project team. arrows. created the buttons. to make it more effective. As a result. did not overlap the button. She asked Ashish to install it. sidebars. This project involved developing a course about the basics of HTML. He found a few mismatches and asked Sheila to rectify the errors. David also suggested John to include some examples in the script. Meanwhile. John also shared the script with David. ©NIIT Coordinator Guide – Personality Development Programme . John also coordinated with Monicato discuss the various ideas for the kinds of images to include. David manually checked all the templates and gave suggestions to improve the usability of the templates. David gave John ideas to improve the readability of scripts. The team members were assigned different roles and responsibilities. Chris changed the pixel values of the buttons. and then wrote the script. He wrote a large volume of code and checked the templates several times for errors. and images for the frames.

Content developers: A content developer is responsible for writing and modifying programs. or help desk technicians. and other requirements for Web-related products. A computer programmer may be required to use various computer languages. Some of the other responsibilities include leading projects. ask the students to identify the roles involved. customer service engineers.II 5 . Network Administrator: A network administrator manages the network of the organization. analyzing source systems and business requirements. which are called programs. The system analyst helps the organization get the maximum benefit from its investment in equipment. websites. In some companies. Web designers: A Web designer designs Web pages. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization:           Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. Illustrator. These programs specify instructions for computers to perform various functions. Some of the common responsibilities include installing and maintaining software. interfaces for intranets. Fireworks. and business processes. Sound engineers: A sound engineer mixes and synchronizes music. content developers provide technical support to end users. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. Programmers: A programmer is responsible for writing. graphics. and working as client support representatives. and the customers.Based on the given case study. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. identifying business rules. ISV partners. and maintaining detailed instructions. and Corel Draw. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems.  ©NIIT Coordinator Guide – Personality Development Programme . presales and services organizations. Web banners. the system administrator may also be responsible for providing training on support skills to the IT personnel. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. providing in-house software training. The content developer may design applications for various technical and commercial users. personnel. voices. creating logical and physical data models. The network administrator should be accessible at all times to solve problems related to networks. System administrators: A system administrator manages the hardware of computers and networks in a company. Web designers use software such as Photoshop. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. testing. In addition. or sound effects.

Short-term professional goals refer to the goals to be achieved within two to three years. Don is also good at supervising tasks because he has excellent monitoring skills. He has also worked at Smart Developers as a technical writer for one year. he is not confident about his communication skills and is not comfortable doing sales. Ans.Tech. He constantly evaluates his surroundings and analyzes situations.Solutions to Chapter One Questions 1. Prepare a brief self-portrait of yourself for a professional career. If you have responded with a 'No' to most of these elements. He regularly organizes technical fests and seminars. he won the first prize in technical writing. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B. ©NIIT Coordinator Guide – Personality Development Programme . Write about your short-term and long-term professional goals. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. 2. Ans. However.II 6 . These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements. He is very innovative and takes initiative in all the functions related to his field. He offers his support and advice when required. and is currently working as a software developer at Technology Systems. Don is an avid sports person and has represented his college cricket team at the university level. While working at Smart Developers. your professional satisfaction level is low and you should look forward to improving your job conditions.

2. as shown: S. Ans. Ans. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme . Ans. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3.No. To prepare a self-improvement plan. These goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain. 1.):           Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5. create a table with three columns. which achievement has given you immense satisfaction? What. which job or position would you like to attain? In your past.):          Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4. Long-term goals are derived from the vision of the person. 3. Select your strengths from the following list (This is not an exhaustive list. List your weaknesses. according to you.II 7 . Prepare a self-improvement plan for the next five years. Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list.Long-term professional goals refer to the goals to be achieved after at least five years. what do you want most from your job? If you were granted a wish. List your strengths.

9. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. she tends to ignore her health care routine and this results in fatigue and depression. 3. 6. 19. 12. She works hard and is known as a motivating team player. He should aim for a peaceful and prosperous life. 17. Besides working hard. ©NIIT Coordinator Guide – Personality Development Programme . 5. 16. and should have strong management skills. which talks about pursuing one’s dreams. She works as a manager in an organization. 4. 7. A sample portrait is given below: Donna Bard is a kind hearted and honest girl.Tech. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. Similarly. You can create your personal word portrait by answering the following questions: 1. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. If any feedback for improvement is given to her. 15. She gets inspired by reading 'The Alchemist'.No. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. 13. prepare a portrait.S. He should preferably be an M. List the minimum standard of performance that your prospective spouse should achieve. List negative personality traits that you don't want your spouse to have. he should enjoy participating in sports activities. She is disciplined and loyal towards her work. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given.II 8 . How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. 20. 5. 10. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. Ans. you can create a word portrait of your prospective life partner by answering the following questions: 11. 18. She always strives to improve. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions. 14. He should have good leadership qualities. However. He should always work towards building healthy professional and personal relationships. If you are single. He should always exude high energy levels. He should be an avid reader and should constantly update himself with new technologies. describe yourself as well as your prospective life partner. 2. 8. 4. she accepts it gracefully and works towards removing her weaknesses. What type of people irritate you? List the moral values that you abide by.

To do this analysis. you can tell the students about the different types of interviews that are conducted. it is very important for them to analyze the job opportunity. At this point. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. and special achievements as mentioned in their bio-data. This exercise will help the students assess their personality. the students have learned to:       Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session.II 9 . The bio-data is the most important document in the interview. trainings taken. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. and abilities. values. Give the students a list of desirable qualities that organizations look for. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. Tell the students that before they apply for any job. projects. which is common in all the organizations. it is necessary to analyze the job opportunity and ensure that it matches their expectations. Tell the students that it helps to know the various characteristics of interviewers. you can take the following approach:       Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview. To prepare students for the interview. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. ©NIIT Coordinator Guide – Personality Development Programme . Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. as given in the additional inputs section. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. skills. Tell the students that to target a suitable job.Chapter Two Objectives In this chapter. After this exercise. start with discussing the screening and selection procedure. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. Ask the students to make a list of all the educational qualifications. Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. This information is provided for you in the additional inputs section. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview.

Type of work 12. look at their self assessment and career planning analysis. Mirror the interviewer's techniques. Annual turnover 4. tell them to fill in the information in front of the respective factor in the table. always remember to:        Shake hands firmly with the interviewer. ©NIIT Coordinator Guide – Personality Development Programme . Tips on Body language During an interview. At the end of this exercise. Keep your hands on your lap. Competitors 8. ask them to refer to the company's website and brochures to gather more information. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. Ask such students to select another job opportunity article and repeat the exercise. Products and services 3.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. and discuss the same with their friends. Qualities required 13. students who have been able to tap the job opportunity of their choice will be happy with the outcome. Background of the company 2. Remuneration/perks 14. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. Others may find that the job opportunity does not seem to match their expectations. Give a formal smile. Position offered 10. Then. Relax! Don't rush through the interview. Then. After all the students have selected at least one job opportunity. Job safety 11. Sit straight and alert. Number of employees 5. Agreement contract/service bond 15. ask them to assess it keeping in mind the 15 factors given to them.II 10 . attentive eye contact. Instruct the students to draw a table with two columns. Future plans of the company 7. Any news-making issue in the past 9. Maintain regular. ask them to select the job opportunity they think will match their expectations. as shown: Expected Factors 1. Give students time to research all information. Location 6.

II 11 . Involves questions that are often framed beforehand. A board interview: • • • • • •  A rotational interview: • • •  A walk-in interview: • •  A phone interview: • • • • •  A video interview: • • •  A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme . the time available. Features a selection process that is based on the collective input of several people. May be scheduled or unscheduled. a video camera. The number of interviewers may vary. Is usually used to screen interviewees. Usually involves each interviewer targeting a particular aspect of the interviewee's skills. Is an interview of a candidate by different interviewers separately. and the cost that the organization wants to incur on the interview process. Could involve walk-in interviews.Types of Interviews Different types of interviews are used in different situations. Is a convenient and speedy method of recruitment. May be conducted for candidates residing in a different country or at distant locations. Is conducted by companies at the campuses of various colleges and universities. Is conducted over the phone line by using a microphone. Has personnel representatives. depending on the factors such as the job profile. Can serve as a platform to check validity of information in the resume. Provides an interviewee several chances to present his/her abilities and skill set. Is cost-efficient and less time-consuming. Can be held for all posts and for all levels. Involves questions that are asked on the area or field each interviewer represents. managers. Is conducted over the phone. Has a set of fixed questions for all interviewees. an on-the-job specialist. a psychologist in the interviewer panel. Requires participants to appear for selection tests. and occasionally. The various types of interviews are:  A one-on-one interview: • • • •  Is an interview between the interviewee and one interviewer. Is usually used to screen interviewees. Is an interview between one interviewee and a panel of two or more interviewers. Involves direct assessment of the interviewee by the interviewer. Has a fixed evaluation scheme to assess the interviewees. Involves presentations by companies who want to recruit the students. and special software. Is usually conducted by the government or large organizations.

No. Use terms and phrases relevant to the industry. Surya Apartments. Name 3. E-mail ID 8. Date of birth.V. Use simple and concise sentences. The following guidelines needs to be followed while designing a bio-data:       Avoid spelling and typing errors. College Ambala. Faridabad (HR) 6. Ans. 3.M. Name of the post 2. Faridabad M.co. Father's name 9.Tech % Marks Class 1.A. Faridabad (HR) 5. Marital status 11. D. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A. Surya Apartments.3092391 7.in : Mr. Faridabad D.present : Software Engineer : Vinay Yadav : 10.66 78. 21-D. 2.V. Prepare a good bio-data of yourself. Limit the bio-data to two pages.II 12 . Add a cover letter or note mentioning the code number and other details specified in the advertisement. Here is a sample bio-data: Bio-Data 1. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam.10. Age 4.Engg. 24 : 410. Telephone numbers : 0129 . Address . 14. Occupation 10. Address . 21-D. Academic qualifications Sl.2 65.24 First First First ©NIIT Coordinator Guide – Personality Development Programme . 81.S. Period From to : raovinay10@yahoo.Solutions to Chapter Two Questions 1. Give a consistent and symmetrical look.1981. Passed AISSCE AISSE B.permanent : 410.

such as writing a technical paper or participating in seminars and technical competitions. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. Prepare a brief description of your favorite subject or topic. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. Group discussions: In the group discussion round. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds:    Preliminary written tests: This includes IQ tests. and technical knowledge tests. 2.000/-pm 13. Date Signature 2. Special attainments: List down all your special achievements. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. C++. Oracle. You can practice group discussions with your friends and improve upon your communication skills. : Available on request. such as ‘Role of JAVA in the Internet’. Briefly write out a preparation plan for an interview for a software engineer's post. such as:  Why did you choose this particular project?  What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone. 15. logical reasoning tests.II 13 . Project work preparation: Most organizations focus on project work because it reflects your own work. Professional skills 16. and discuss them during your interview. References : C.000/. language tests. Here is a plan to prepare for an interview for a software engineer's post: 1. and always mention if you have contributed to the advancement of any application during your training session. The topics can range from current events to technical topics. Personal attainments/distinctions : Organized technical fests and seminars. and System Analysis and Design (SAD). Ans. No. Extra-curricular activities : Played cricket at the university level. Work experience: Sl. and an answer as to why you chose this topic.pm Rs. 14. organizations ask candidates to discuss a specific topic among themselves. such as RDBMS and Operating Systems. aptitude tests. Personal interview: To prepare for a personal interview round.12. Won the first prize in technical writing. ©NIIT Coordinator Guide – Personality Development Programme . list down your learnings. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. In addition. 10. You can prepare for the preliminary written tests by using books that contain sample tests. 20.

A software professional may possess any of the following traits:                      Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . Ans.3. and maintaining the software system. List your qualifications and skills that will help you get selected for a job. C++. Oracle.Tech  Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system. and System Analysis and Design (SAD) • 4. Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C. Ans. Maths College: B. developing. Chemistry. The qualifications and skills that will help you get selected for a job are:  Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics. Principal accomplishments : Modeling.II 14 . Leadership quality : Handling different projects related to software systems. Prepare a list of your strengths and weaknesses.

Based on the above-mentioned qualities. Vinay plans to become a project manager in the next two to three years. : Modeling. and System Analysis and Design (SAD).Tech. Responsible for making high-quality software systems. Ambala. ©NIIT Coordinator Guide – Personality Development Programme . Ans.Tech : 1 year of experience as a technical writer. Maths : B. Introduce yourself. I am a person with a high degree of integrity and team spirit. C++. Vinay has identified a goal for his professional life.Tech. giving comprehensive information about yourself within two minutes. Engineering College. developing. Handling a team of seven software professionals. My name is Vinay Yadav and I am a software developer with Technologies System. 3 years of experience as a S/W developer. 6. : Designing a software system and writing code for different modules of the software system. Oracle. I believe strongly in values like honesty and hard work.   Interpersonal skills : Ability to analyze situations. from M. and maintaining the software system. I have done B. Chemistry. Ans.M. : Managing different projects related to software systems. Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills  Skills related to job : C. I have been brought up in a atmosphere where discipline and respect for elders is a way of life. and I am aspiring to do an M.5. Because he has a strong technical experience and good interpersonal skills. Assume that Vinay possesses the following qualities:   Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics. Identify an appropriate career goal for yourself by matching your qualities to the job.II 15 .

They should follow a philosophical approach and start thinking of the next job opportunity.   Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. ©NIIT Coordinator Guide – Personality Development Programme . they can answer all the questions and can overcome any obstacle. Before the students give a mock interview. They also have their own set of strengths and weaknesses. ask the students to practice mock interviews with their friends. professional experiences. and the various interpersonal and job-related skills mentioned in the bio-data. and they should learn from such experiences. Explain to the students that the other candidates appearing for the interview are also like them. and they may not have answers to all the questions. if they interact with the fellow candidates. Explain to the students that if they are well prepared.II 16 .Chapter Three Objectives In this chapter. you can take the following approach:   Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview. it will help divert their minds away from the stress and nervousness. ask them to get the summarized results of their self assessment and career planning analysis with them. Explain to the students that failure in an interview should not dampen their spirits. the students have learned to:    Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. The questions can be related to their educational qualifications. Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. such as by giving mock interviews. Discuss the ways by which the students can release stress. In addition. Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. They will feel light and enthusiastic.

His/her resume 22.II 17 . Ability to use suitable closings 37. Clarity of answers 31. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1. Clarity of introduction 13. The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4. His/her listening skills 40. Confidence level 28.The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. 10. His/her dress 19. 7. His/her posture 16. Eye contact level 25. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme . Promptness while answering 34.

to be used if the students strongly disagree with the statement. Tell the students that by judging their team building and coordinating skills. Tell the students that besides knowing about the possible questions that can be asked during the interview. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. I feel insecure and anxious about my future. 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. I am apprehensive in handling responsibility. The body language of the students will tell the interview committee about their nature and motivation level. as shown: Personal Stress Index S. consider the following questions: 21. 25. Ask the students to create a table with seven columns. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. ask the students if they are feeling more comfortable facing the interviewer. Accordingly. defeats. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. I find my life unfulfilling and meaningless. and failures. I feel a compulsive need to prove my worth. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). Tell the students that they can rate each statement by entering the number in the respective rating column. For example. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. I feel anxious about undertaking new endeavors. 23. The ratings vary from 4. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. 22. to 0.After the mock interviews. 24. I blame myself for my mistakes. they should also know about the questions that the interview committee may consider. Give the students some statements that convey the behavior pattern of a person in a given condition. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. I am very critical of any displeasing behavior around me. ©NIIT Coordinator Guide – Personality Development Programme . 26. the interview committee will be able to determine if the candidates can work cordially. I wish for immediate appreciation and recognition. This will help them assess their actual stress level. I am extremely impatient and get easily frustrated.II 18 .No. to be used if the students absolutely identify with the corresponding statement. they need to rate each statement from 0 to 4. they will be judged on the points given above.

©NIIT Coordinator Guide – Personality Development Programme .II 19 . A PSI between 10 and 20 indicates a favorable level. ask them to add the ratings given to the 10 statements. and a PSI between 20 and 40 indicates that the students need to be counseled. Keep the scores of the students confidential and create an appropriate action plan for each student. A PSI of 5 or less indicates an exceptionally low level of stress.After the students have completed grading the statements.

and the coffee machine.II 20 . Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. such as the restroom. Feel secure and positive. After they have completed the assignment. and regulations of the organization should be kept reserved for a proper opportunity. There is usually not much work to be done on the very first day. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . Explore the building and find out the location of various departments and facilities. Observe the students while they work on their respective assignments. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. Look confident and feel comfortable. They should try to know more about the parameters to evaluate performance and behavior. In addition. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. you can take the following approach:      Initiate a classroom session by discussing with the students how they should spend their first day in office. Clarify any doubts and seek information from your new colleagues or the HR personnel. general practices. Be careful about what you say. they need to follow the hierarchy protocol. Such suggestions should be given only after prior consultation with seniors and colleagues. This is because a favorable first impression can lead to several good opportunities. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. Wear a smile. Introduce yourself and engage in conversation with them. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. the students have learned to:   Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. it always helps if they know what to expect throughout the day and how to conduct themselves. Familiarize yourself with the people who are introduced to you. Provide them with the tips given in the Additional Inputs section. They should be extra careful when interacting with others and handling a new project. give the students an assignment and ask them to complete it in a particular time. Explain to the students the positive effects of being enthusiastic.Chapter Four Objectives In this chapter. Instruct the students that they should not hesitate to give inputs regarding the existing projects. Use formal language. discuss with them the evaluation process and then disclose the name of the best student. the canteen. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. Arrive at the assigned time and report to the concerned person. On the first day at work:        Be punctual and report on time. Do not hesitate to ask questions. This will give them an impressive start and enable them to rise faster in their careers. Find out about the organization's rules and regulations. such as: S. Familiarize yourself with the new surroundings. and protocol. rules. Overachieving the Targets Tell the students that they will be observed closely the first few days. Ask if there is an official manual that provides such details. Explain to the students the importance of giving their best in the first assignment. they will be able to get along with their colleagues easily. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. Warn the students that the inputs or suggestions for the values. this attitude gets rubbed off on their colleagues. However. For this.No. Do not make unsolicited comments and avoid politically incorrect language and humor. If they are full of enthusiasm.

tell the students that it is not enough to simply achieve the targets. Enthusiastic Team Player To create a good impression in an organization. List out your short-term and long-term goals in your professional life. they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. Ask the students to list down situations where they may not feel confident. Accept feedback with a positive attitude. and extra efforts also affect their rating. Pamper yourself. Think positive and talk positive. If they wish to secure a rating of five. If they feel low. Tell them that the tips apply to all situations. It affects your personal and professional life. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. In addition. The list of statements is as follows:               Get your priorities straight. Always try to help others. Stay healthy and fit. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . Short-term professional goals refer to the goals to be achieved within a span of two to three years. Therefore. they should not concentrate on only achieving the explicit targets. Do not underestimate yourself. the client perceives the organization to be reliable and ready for tough assignments. In addition. Keep learning new things to boost your confidence. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. Believe in prayers. give them the list of tips that will help them overcome their problem. This is because the lack of confidence in one area influences the other area. they should try to overachieve the targets and improve upon their past performances. Solutions to Chapter Four Questions 1.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. Exhibit what you do best and teach it to others. new employees should strike a good rapport with their seniors and team members. Tell them that the situations can be personal or professional. Appreciate your qualities and be proud of them.II 21 . Explain to the students that their behavior. Ans. Recognize all of your accomplishments and make a list of them. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. If the employees are enthusiastic. team participation. Presence of team spirit will enable them to accomplish their project and organizational goals. Do not take feedback on your projects personally. they should simply find clues to their problems with the help of these tips. Make a list of your qualities. These things need not necessarily be related to your job. After they have written the situations.

what do you want most from your job? If you were granted a wish. your professional satisfaction level is low and you should look forward to improving your job conditions. If you have responded with a ‘No’ to most of these elements. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2. Prepare an action plan to achieve your goals. you are satisfied with your current position and you should look forward to achieve your long-term professional goals. Ans. according to you. Long-term goals are derived from the vision of the person. Long-term professional goals refer to the goals to be achieved after at least five years.If you have responded with a 'Yes' to most of these elements. which job or position would you like to attain? In your past.II 22 . You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . After you have identified your short-term and long-term goals. which achievement has given you immense satisfaction? What. make an action plan to achieve these goals. Long-term goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain.

Remain in the current office for the next three to four years. Represent yourself as an enthusiastic and confident person. 40. 30. Acquire a Master's degree in Technology. The time span can be mentioned as follows: 32. 44. This will lead you and your team towards success. Now. In the next three years. Build a bond of trust and understanding with your team members. Discuss your goals with your family and seek their support. 33. 45. 31.Tech. Always be ready for any opportunity and make sure to give your best performance. This will reflect on your work and people will want you to work with them. The list of obstacles can be as follows: 37. make a list of things to be done to reach that level. If you are not comfortable about a specific aspect about the organization. Make efforts to get noticed in your team. 39. ©NIIT Coordinator Guide – Personality Development Programme . Heavy competition. Lack of time to enroll for the course and to study. 34. 41. 28. Try to collect all the information related to your organization and understand the atmosphere of the organization. 3. Ask your team members and seniors about the performance evaluation procedure. This will help you continuously assess your performance status. 43. write that it in the column 'What I plan to do. In the next three years. course. Family planning to relocate. Start making your list of accomplishments and start working on the list of shortcomings. Time span already given. After you have identified the obstacles. Now. if you have joined an organization as a software developer want to become a project manager. raise the issue in an appropriate manner. Learn about the new technologies. list the possible obstacles against each point. 29. Write the respective deadlines in the column 'When I plan to do'. Take the long pending leaves and get yourself enrolled for the M. study with a friend who is doing the same course. Ans.' Then. Make efforts to get noticed by always appearing confident and enthusiastic. Take extra measures to perform better in your first assignment because it will help form a favorable first impression. Continuous process. Take your first assignment very seriously and deliver your best. Always support your team members and cooperate with them. make a plan to remove them and start working as per the plan. Devote two to three hours in a week for studying. Working on similar types of project again and again. 36. 38. Be ready to take on new challenges.' The list can be as follows: 27. In the next two years. Acquire a position of a senior software engineer or a team leader. 46. Plan out a strategy to make a good impression on your first job. allocate a deadline for each activity. Ask your project manager to give you a chance to work in projects that involve new technologies. If possible. Start handling two teams simultaneously.II 23 . You can plan to remove your respective obstacles as follows: 42.For example. Write this list in the column 'How I plan to do. 35. Always appear enthusiastic and full of confidence. You can use the following strategy to make a good first impression:       Utilize your first day in office in getting familiar with your colleagues and the office environment. Good leadership qualities to be identified.

A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. Again. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. To accomplish their tasks efficiently. Explain the difference between important and urgent work. If a deadline has not been given for an assignment. In addition. This will help them be enthusiastic and increase their confidence level. Any delay will result in loss of energy and enthusiasm. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . even after investing all their energy. You may have complete knowledge of a task. Now. you can take the following approach:        Initiate a classroom session by asking the students to list their skills and capabilities. As a result. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. In addition. Tell the students that they should always fulfill their commitments.Chapter Five Objectives In this chapter. Urgent work needs immediate attention and provides less time for execution. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. not important. After they have made the list. Therefore. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. advertising this belief will help in creating a positive environment around you. one should take care to complete all urgent work on time. Tell the students to keep the final list with them for future reference. students should prioritize their tasks. On the other hand. the students have learned to:      Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session.II 24 . This can cause self doubt and depression. Then. This will enable them and their team to enjoy their accomplishments. a person should categorize it as important. It is necessary to think well about yourself if you want others to think well about you. but need to be performed in the future. They will stay active and full of energy throughout the day. lack of time can result in poor performance. they should set their own deadline and work towards achieving it. Therefore. it is important to manage the various tasks and complete them within the specified time. important work. can become urgent after some time. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. their performance goes down and they feel depressed because they could not complete the important work. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. Tell the students that planning should immediately be followed by implementation. if not managed properly. Urgent work need not be important. Adherence to commitments always boosts confidence. ask them if they are utilizing all their skills and abilities. ask them to prioritize in order of execution. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. Explain to the students that being physically fit will help them maintain good health and perform optimally. They should be practical and reasonable while planning their work. thereby ignoring the important ones. To manage a task. ask them to list other tasks that might not be important. urgent. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. however. or not urgent. Inform the students that they should not keep unrealistic targets because it might result in setbacks.

it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. This process will help them assess their real potential. and physical fitness should also be recognized. and consult a dietician for further guidance. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. 2. How do you propose to overcome the deficient potentials? Ans. In addition. Solutions to Chapter Five Questions 1. Ans. Admire yourself. This enables him to accomplish the tasks in a proper manner and within the specified time. This beauty can be the nature or some good work going on in your neighborhood. When we talk about education and profession. List out your qualities among the potentials given in this module. factors such as enthusiasm. The appreciation and encouragement act as motivators and increase his potential. Tell the students that they can take care of themselves if they follow these health tips. they will be full of life and vitality. Perform small exercises. After a hard day at work and going through several daily chores. Following is a sample list of qualities possessed by John:    Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. Besides being assessed on your educational and professional standards by others.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. most of us tend to ignore the beauty around us. Give the students the following list of tips. John makes commitments and works sincerely towards meeting the deadlines. ask them to write the last time they went for a health check. ask the students to list the various physical problems they face while working. John needs to work on the following aspects:  Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. He sets realistic goals. Setting priorities with practical approach: John sets his priorities before starting any work. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. You can do this exercise anywhere and at any time of the day. positive attitude. Follow healthy eating habits. they will be able to manage their responsibilities in the specified time. This will help you remain organized. Now. Many people tend to ignore these factors. The result will be surprising because most of the students will realize that they have not gone for a health check for years. have an organic fruit everyday. However. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. This list will help them remain healthy and active while coping with a busy work schedule:       Take 10 deep breaths. In addition. Tell the students that if they are healthy. ©NIIT Coordinator Guide – Personality Development Programme . This will help them accept new challenges and perform better. Once in a week. This will help in boosting your confidence on a regular basis. Do not skip meals. Entertain your spirit. Making commitments: After setting the priorities. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. Few get the time to exercise or play a physical sport.II 25 . assess yourself and list down the good qualities that you possess. Ask the students to describe their health care routine. It also enables you to relax your nerves. Make a list of all the tasks.

set up a fitness routine. Time gap between planning and execution of project: John tends to delay the execution of planned projects. ©NIIT Coordinator Guide – Personality Development Programme . To ensure success.II 26 . He will ensure that all projects are executed on time. he will share the schedule with his team members and his seniors. and follow it regularly. This will help increase his physical fitness. This results in loss of energy and enthusiasm. John can take the following steps to overcome his weaknesses:   He will consult the physical trainer.

Ask the students to make a list of tasks that they do in a day. Failing to plan is equivalent to planning to fail. they can use ‘To do’ lists. ask them to prioritize the tasks and allocate a time period for each task. successful. Maintaining a time log will enable them to assess their pattern and identify their problem areas.II 27 . if any. He does not have time to pursue his hobbies and interests because he is in office during most weekends. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. He is not climbing up the corporate ladder even after three years in the organization. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. committed. If only he could learn how to rule his life instead of allowing other people to rule it. You can ask the students to use the format for time sheets given in the additional inputs section. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. Then. His colleagues flock to his workstation because it is a good place to hang out. By listing the activities performed in a day and the time spent on each activity. and pays attention to smallest of details. and avoid trying to be perfect in all the tasks undertaken. You should keep referring to them during the day. Ms Balanced is a smart.Chapter Six Objectives In this chapter. she plans for the known and the unknown. After discussing the two different personalities. However. prioritizing. they will be able to assess whether they have utilized the time well. Delegate work to others: Identify tasks that can be delegated. and then state the various guidelines that can be followed for effective time management. To create this list. and popular person. she is completely down-to-earth and unassuming. At the end of the day. Work only on those tasks that cannot be delegated. if you can do so. Every day. Refer to the Additional Inputs section to get information on the ‘To do’ lists. wherein they can write all the tasks to be done and allocate time based on the nature of the work. ©NIIT Coordinator Guide – Personality Development Programme . such as planning. He would rather suffer himself than let his image suffer. you can take the following approach:      Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. She helps people around her and nurtures them because she believes in their potential. Tell the students that they can follow several tips to manage their time better. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. the students have learned to:    Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. After reviewing the daily time log for four to five days. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. This ensures that you are in a better position to manage the day ahead. Use time sheets: Time sheets can be analyzed to find ways for saving time. avoid delaying task execution. They also help you prioritize tasks. he does not really like doing extra work. it is just that he cannot say ‘No'. tell the students to adhere to the following guidelines to manage time effectively:      Plan and organize: Take out time for planning and organizing. At the same time. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. They should maintain the time log on a daily or weekly basis. By doing this exercise regularly. you can monitor the amount of time you spend on doing tasks. In addition. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. Tell the students that they should maintain a time log. which could otherwise throw work out of gear. without becoming distracted. and taking sufficient breaks when performing a lengthy task. Multitask: Do more than one task at a time. He diligently responds to all the forwarded mails from friends and colleagues. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. they will not feel frustrated if they cannot complete specific tasks.

To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. This puts you in control. Deadlines being met consistently: By prioritizing tasks and organizing schedules. 'To Do' lists and time sheets are the tools that you use to manage time. Update the list constantly. hobbies. More time for family. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. Do not plan for 100 percent of your time. ©NIIT Coordinator Guide – Personality Development Programme . There are two types of 'To Do' lists:         Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do. Tell the students that effective time management results in:      Ability to control one's activities: Effective time management helps you prioritize and organize your activities. you can make sure that deadlines are met regularly. Handle interruptions well: When planning your activities. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. and friends: Time management helps you restore the balance between work and leisure hours. Therefore. divide a task into a number of smaller tasks and start doing them one by one.II 28 . Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. you do not feel stressed. Prioritize all your tasks.   Conquer procrastination: To avoid procrastination. Allocate time for pending tasks. Always plan for less than 100 percent of your time. assign some time for interruptions. Plan for tasks that have deadlines.

Analyze whether your time is being spent usefully.You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. It helps you track your time and analyze whether you are spending your time productively. List your activities for a week or a fortnight. Use a time sheet to track your time. To use a time sheet effectively: 1. 3. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme .II 29 . and use a 'To Do' list to plan your activities. 2.

Tell the students that. they can make phone calls while watching television. While traveling for office. they can watch movies on TV while performing household chores. For example. With every change in the daily routine. During the weekend. These new ideas can help them manage time better and improve their performance. Ask students to think of ways to save time and still complete all the tasks for a specific day. ©NIIT Coordinator Guide – Personality Development Programme . It is a continuous process. they can make a list of points to be discussed in a specific meeting. Suggest to the students that the continuous time management process should not tire them. one should make a mental note of the change and try to manage the schedule accordingly. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also. the time management schedule also gets altered. As the changes occur in one's personal and professional lives. based on their lifestyle and comfort level. They can invite their old friends to a social event and can enjoy the social event and chat with their friends.II 30 . ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. They should enjoy this activity. Tell them that they can refer to their personal time management survey form. They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. they should think of innovative ideas to manage time. and they can even pay off their bills online while listening to their favorite music. There can be many more ideas based on the number and types of tasks listed by the students. Now.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task.

Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. 5. had to work upon another task and this activity got postponed for the next day. The module could have completed in an hour. 4. specify the result as 'Completed'. the second column will specify the task. it took two hours.Solutions to Chapter Six Questions 1.' A sample time log is shown as follows: S. 3. This resulted in delay in planning and executing the meeting. 'Incomplete'. These activities should be given equal importance. not all the colleagues were interested in continuing with it on the same day. The meeting had to be postponed for another hour. ©NIIT Coordinator Guide – Personality Development Programme . 2. However. Ans. This delayed the rest of the activities. and the third column will contain the time allotted for the corresponding task. 1. To create a time log. however. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. therefore.No. Skipped lunch for this reason. Based on the result derived. create a table comprising four columns. This delayed the subsequent tasks. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. 6. Worked on the reports and cancelled going to the gym. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. Prepare a time log for utilizing your time and note down your own reactions to your time management. You can also prepare a time log to manage your weekly or long-term tasks. In the fourth column. The first column will contain the serial number. Started to initiate a fun activity at work. Prepare a time log by listing the tasks to be done in a day. or 'Not attended to. In addition. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time.II 31 .

Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time. to be followed daily for 12 weeks. 3.30 A time commitment plan for Module 2 of the first semester of MCA.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme .00 11. To overcome my weaknesses.00 to 11.30 to 4.30 11. This results in too much of work and effort.30 to 3.30 to 1. to be followed daily for 4 weeks. This will help me achieve the targets on time and will enable others to learn and improve upon their performance. I will make team targets. Identify your weaknesses related to time management and create a plan to overcome it. A time commitment plan for Module 1 of the first semester of MCA. Ans. Ans.00 to 10.00 to 11.00 to 10. Learning to say 'No' will help me save a lot of time. Instead of making personal targets. both planned and unplanned.30 12.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4.30 3. is as follows: Time 9.30 to 2.30 2.II 32 . I will involve my team members in my work. Here is a sample list of weaknesses related to time management:    I try to do each and every task to perfection. I will say 'No' to the tasks that do not contribute to my goals. This unnecessarily delays the things and affects the complete schedule.30 to 12.2.30 to 5. is as follows: Time 9. This results in an increased amount of work.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues. irrespective of the requirement. This will help me save time.00 10. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues. I plan to do the following:    I will have a practical approach towards work and will try to strive for excellence rather than perfection.

30 11.00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.00 to 11.30 to 12.10.30 to 1.II 33 .30 ©NIIT Coordinator Guide – Personality Development Programme .00 to 11.30 12.

logical analysis. They should keep themselves updated with their field of work and current affairs. The more knowledge they gain. discuss it at length and get to know about the reason. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. ignore it at once and move ahead. admit it instead of giving excuses. However. you are in a better position to assess the situation. Giving lame excuses will add up to your negative behavior. the students have learned to:     Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. If it is out of jealousy. you should look at the possible reason and work on it. you should never get defensive. you should learn to stay calm and ignore it. you can take the following approach:    Initiate a classroom session by explaining the importance of a good personality. ignore the criticism. It includes various aspects of your lifestyle. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. you should learn from your mistakes. If the criticism is about behavior or habits. For this. Raising your voice. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. You should always learn from your mistakes. If it is a genuine criticism. If you are calm and composed. you should continuously assess your behavior and work on the shortcomings. If a person criticizing you is doing it out of habit or frustration. If the reason behind criticism is jealousy. After you have identified the reason. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. your family and friends can guide you.II 34 . For this. Tell the students that their personality grows along with them. and resorting to emotional outbursts will only aggravate the situation. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . Make it a learning experience: There is always something to learn from criticism. To improve your personality. Suggest that they should gain knowledge by reading content related to their field of work. Attaining a good personality depends upon various factors. they should work upon improving their verbal and nonverbal communication skills. Factors such as courage. Take corrective action: Instead of getting depressed or developing an inferiority complex. Irrespective of the kind of feedback. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. they should observe their surroundings and interact with learned people. Absorb genuine feedback: If the reason behind criticism is improvement. you should not react instantly and reply by using harsh words. Concentrate on how to gain from the criticism. Acknowledge the reason: If the reason behind criticism is competition. you should work upon it and try to improve yourself. and successful experiences can also help in increasing their confidence level.Chapter Seven Objectives In this chapter. In addition. the better their personality will shape up. Do not react instantly: Reacting instantly to criticism will only show your insecurity. Ignore specific feedback: Always identify the source of criticism. you should work upon it. you should always be ready for feedback and criticism. Students can use the following ways to accept feedback and criticism gracefully:         Accept your mistakes: If you have made a mistake. you should reply through your work. If more than one person is making a similar comment. instead. offering arguments. Provide the students with the list of problems they can face while communicating with others. There are no specific aspects that determine a personality. gaining knowledge is futile if the students cannot express themselves properly.

Use hand and face expressions to enhance the expression of what you are talking about. therefore. they were unable to induce the dramatic effects like various emotions and sound effects. The use ratio of these three factors in any communication is 7%. Here is a list of some of the problems that the students may have faced when recording their narration:    They were unable to make it sound interesting because they had to express themselves only through voice. 38%. The difference between flat and modulated voice is similar to the difference between bland and spicy food. The inability to make an eye contact is regarded as a sign of uncertainty. Therefore. the students should think of the scenario they are depicting and should bring emotions in their body. Then.II 35 . They can narrate or describe an incident. ask them to list down the problems they faced in both cases. your verbal communication should be consistent with your body language. it is necessary for a person to depict his emotions and feelings effectively through his voice. Listeners tend to pay more attention to facial and body expressions. it is best conveyed through eye contact. volume. and. The students can use the following tips to improve upon their nonverbal communication:   Use eye contact when communicating. A good vocabulary is necessary for effective speaking. Therefore. form a list of common problems faced by students. a person with a positive frame of mind is more comfortable making gestures while communicating. Here is a list of some of the problems that the students may have faced when narrating their story in the class:   The students were unable to make eye contact with the rest of the class. The students should practice voice modulation to depict the emotions properly. the students were unable to convey the correct meaning of the story. and language. they will be able to express the same. In addition. For this. ask the students to narrate the same in front of the class. Ask students to record their voice in isolation. verbal and nonverbal. The following tips will help the students improve upon their verbal communication skills:    When recording. The students should improve upon their vocabulary and grammar to make a good impact on others. voice modulation. tone. Therefore. ©NIIT Coordinator Guide – Personality Development Programme . a person should be knowledgeable and an effective communicator. Communication depends upon three factors: words.To have a good personality. Because some students were not able to modulate their voice. If they are able to feel the emotions. Due to the lack of knowledge of vocabulary and grammar. Verbal communication is based only on voice. If a person wants to convey sincerity in his or her intentions. and body language. There are two types of communication skills. nonverbal communication is also an integral part of communication. 55% respectively. Verbal communication skills consist of tone. Based on their reply. you also need to improve upon your nonverbal communication skills. The students were nervous and felt stiffness in their body when facing the class. Now. it is necessary to inculcate positive attitude for effective communication.

Shows respect for the organization. I should be updated with the knowledge related to my field. ©NIIT Coordinator Guide – Personality Development Programme . Beware of food that may leave a bad odor. 2. I will create a time management log and will keep a record of all the tasks to be done along with their time frame. people should also remember their failures and should learn from their mistakes. Ambitious people always stand out to achieve their goals and this quality develops their personality. Do not wear sports shoes to the workplace. well-fitting shoes. they should neatly trim the same. They should wear minimum jewelry to the workplace. they should be of the correct size. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. The hairstyle should be neat. Ans. Wear shoes that match the occasion. Solutions to Chapter Seven Questions 1. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. Avoid heavy make-up and jewelry: Women should never over-do their make-up. The various benefits of good personal grooming are:     Helps establish credibility and gain the trust and confidence of peers and supervisors. Wear a clean. they should ensure that it does not chip.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming:         Clean and well-fitted garments: The clothes that one wears to work should be clean. I can utilize the time spent traveling to and from office for reading. Dental hygiene: Brush your teeth regularly. Competitive spirit: Competitive people are ready to take on challenges and emerge winners.II 36 . Then. Ans. I will think of new ideas to improve my time management skills. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. Here is a sample list of shortcomings related to personality:        Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings. Clarity of thought and vision reflects on your personality and therefore improves it. Use a mouthwash. Hair: Hair should be clean and neatly trimmed. The additional qualities that can help you enhance your personality are:      Enthusiasm: Being enthusiastic accentuates your personality. This change should reflect in my personality in one or two months. Makes colleagues feel comfortable about working with you. This quality is an aggressive form of being confident and is crucial for having a good personality. Clothes should not be too loose or tight. Use a breath mint if necessary. add a few more qualities that are helpful for total personality development. Body odor: Take a bath daily and look fresh. Women should file their nails. Apart from the above nine qualities mentioned on personality development. odorless pair of socks that match the color of your shoes. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. If they sport a moustache or a beard. This will help me assess my time management skills and identify my time wasters. Facial hair: Men should be freshly shaved. They should not be faded or torn. Within a month. If they wear nail polish. Shoes: Wear comfortable. Nails: Nails should be clean and clipped. Gives a feeling of self confidence. This helps them develop their personality. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. Open to criticism: Besides making a list of achievements. Use a deodorant.

II 37 . I should be able to see a difference in two or three months. ©NIIT Coordinator Guide – Personality Development Programme . I will acquire a health care routine based on my working style and food habits. This routine will help me stay active and lively. I will also learn some exercises to help improve my blood circulation and oxygen circulation.

they do it in a cautious and mild manner. Tell the students that in any kind of job. motivational factors lead to improved performance. These three behavior styles are present in every human being. and Assertive. promotion prospects. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. and concerns. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. interesting and challenging work. Tell the students about the model approach that they should follow to resolve problems related to human relations. feelings. You can discuss the various behavior styles. factors such as salary. The characteristics of people having aggressive behavior are:   They can be directly or indirectly aggressive. personality. company policy and administration. Understanding these styles will help you decide how to deal with different people. while factors such as achievement. the performance of a person is influenced by various factors. or both the persons are partly right. Abraham Maslow has explained that a man is never fully satisfied. and opportunities for creative work.Chapter Eight Objectives In this chapter. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. Some people manage to strike a balance between all the three styles and use these styles according to the situation. They do not express their views. According to this theory. Tell the students that hygienic factors satisfy the animal needs. as given in the Additional Inputs section. but can affect performance if they are not present. These facts will help students look at human relations in a better way. recognition. the other person is right and the first person is wrong. Tell the students that in order to deal with and manage people. These problems can fall into three categories: the first person is right and the other is wrong. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. Hygienic factors do not lead to improved performance. On the other hand. they should have the knowledge of dealing with people. Out of these factors. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. ©NIIT Coordinator Guide – Personality Development Programme . Aggressive. company policy. and advancement for growth are motivational factors. people in search of something always remain active because they are motivated. People having aggressive behavior have little or no concern for other people's ideas. each person has one behavior style as the dominant one. Tell the students about Herzberg's motivation-hygiene theory. they act and react differently to their environment. Satisfied and content people become inactive. They can become sarcastic. they should know about some fundamental truths related to human relations. such as salary. These styles are Submissive. the students have learned to:     Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. If they express their views. communication. All humans are unique and different. and ability to lead people. you can take the following approach:      Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. People are generally never fully satisfied and no one is perfect. However. and motivational factors satisfy the psychological needs. to achieve success in personal and professional lives. and working conditions are hygienic factors. There are three types of human behavior styles depicted by different people in different conditions and circumstances. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. However. You can assess a person's personality by determining a person's dominant behavior style. According to this theory. Explain Maslow's hierarchy of needs theory.II 38 . The characteristics of people having submissive behavior are:    They do not stand up for themselves. nature of work. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. Therefore. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management.

ideas.. but. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S. They blame others for problems and mistakes. 5. It's only my opinion.. They respect the self and others. That's stupid… What can we do to resolve this problem.   They sometimes adopt a patronizing attitude.. 1.. 9. and feelings. 6.. Statement Don't ask questions. 3. 2. 7. they respect the right of other people to express their views.No. They are confident and have a positive attitude.. It's nothing to do with me. Now..just do it. After I finish this work. 4.II 39 . The characteristics of people having assertive behavior are:      They are honest with themselves and others. People having assertive behavior express and pursue their own views. I am sorry to take up your time. what do you think.. and feelings. At the same time.. I will be happy to answer your question.. They are able to negotiate and compromise. I would like to. Behavior ©NIIT Coordinator Guide – Personality Development Programme . 10. its all your fault. ideas.. They express their views directly but not at the expense of others. I believe that . 8. They can get verbally hostile or abusive. but.. Would you be upset if we.

If he enters in an argument with anyone. and fair. needs to work on the following points to improve his skills related to human engineering:     He is unable to put his ideas across in an interesting manner. Ans.. He should try to get to know his colleagues. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. a consultant working at Red Sky.Solutions to Chapter Eight Questions 1. ©NIIT Coordinator Guide – Personality Development Programme . He appreciates the efforts made by others. upright. He tends to make work-related decisions on his own without discussing it with his team. It makes the other person feel important. He avoids making personal contacts with colleagues. he has limited knowledge about his colleagues. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. He tries to avoid an argument. he listens carefully to people. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. which has already been proved wrong. he tries to reconcile as soon as possible. In any conversation. therefore. He tries to be considerate and thoughtful in his behavior. He needs to improve his presentation skills. He admits mistakes easily and tries not to have an argument to prove his point. he looks from that person's point of view. This will make them feel special. Ans. Sam. and this results in dull presentations. 2. Sometimes. a consultant at Red Sky Inc. He should learn to stay calm if things are not happening as per plan. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. He should involve his team members in planning activities because this will give them a sense of belonging.II 40 . he is unable to control his anger. He tries to convince the person working with him that he considers that person honest. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively and criticize because these attempts are futile. List out your good qualities pertaining to Human Engineering. John. Before asking another person to do something.

she had a bitter argument with her team members Grace and Tom. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her.II 41 . the team felt that she was not a team player. they should also learn to develop these traits. the students have learned to:     Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. They can improve their general intelligence by improving their vocabulary. during her appraisal. This general intelligence helps them stand out and make a mark for themselves. She studied software engineering at a highly rated engineering institute and won an award for her project. At home and with her friends. her rating was average. Those who have practical knowledge of their area of work enjoy a distinct advantage. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. Explain to the students that to develop a good personality. During her first project. After three months. She went to her manager and told him her idea. Then. good work ethics. Anita was deemed the 'Star Performer of the Month'. After the meeting. she told her team members about what had happened and spoke of the manager very rudely. She did not tell them the reason why he had not agreed with her idea. Anita’s manager told her that he was very pleased with her work. and diligence. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. Explain to the students that they can accomplish their tasks through organizational ability. Tom was taken aback because Anita had never asked him to send the document. Anita argued that Tom was the one who had not sent the document. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. Soon after. However. This knowledge is gained through formal education and self education. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. it is necessary to accomplish the task in order to be successful. She disagreed with him and started arguing. reading and writing skills. Anita began spreading rumors about Grace. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. Some of these traits are innate but others can be developed with experience. Anita kept arguing.Chapter Nine Objectives In this chapter. Tell the students that they should have immense willpower and ability to make their own way and walk through it. Her manager reviewed her work after a week and was impressed. she had an idea that contradicted that of her immediate superior. she completed her management diploma at a premier management institute and got a job in a top software development company. The manager explained again in detail why the idea was not feasible. He gave her a very positive feedback and showed her work to the Head of Department. Because of this. and IQ. Therefore. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. you can take the following approach:      Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. Explain to the students that gaining specialized knowledge will help them succeed. Tell the students that a true professional should:  Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. Tell the students that their success will always be rated on the basis of the result achieved. They rely on their own abilities and knowledge. He explained why it was not feasible.

he tries to reconcile as soon as possible. Sometimes. List out some of the important principles of human engineering in which you are good at. If he enters in an argument with anyone. Following is the list of important principles of human engineering that John should work upon:    He is unable to put his ideas across in an interesting manner. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. Ans. He possesses strong work ethics and organizational skills. He tries to convince the person working with him that he considers that person to be honest. He tries to avoid an argument. chairman of Microsoft Corporation. He ensures that no chance to appreciate the other person is missed. 3. 2. Microsoft Corporation is a leader in software services and solutions. He has the natural ability to comprehend difficult concepts and analyze them clearly. List out some of the important principles of human engineering in which you need improvement. he listens carefully to people. In 1975. he looks from that person's point of view. which have made him one of the most successful businesspersons in the world:    Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. Before asking another person to do something. Microsoft has a strong base of happy and satisfied customers. and fair. He needs to improve upon his way of presentation. It makes the other person feel important.       Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. As a result. Continuous advancement: Gates always aims to introduce innovative products. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. a consultant working at Red Sky.000 people. Microsoft generated revenues worth US$36.II 42 . He never waited for any external help and realized his dreams on his own. Bill Gates has all the characteristics of a successful person. Besides having these qualities. He tends to make work-related decisions on his own without discussing it with his team. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. My role model is Bill Gates. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively. In any conversation. he is unable to control his anger. Today. ©NIIT Coordinator Guide – Personality Development Programme . John. and is present in 85 countries. employs 55. and this results in dull presentations. Ans. He tries to be considerate and thoughtful in his behavior.84 billion for the fiscal year ending June 2004. This keeps his organization always at the top and in demand. Identify a successful role model and list two or three additional qualities other than those listed in this module. which has already been proved wrong. Prepare an action plan for improvement of those qualities. he started a company along with his friend Paul Allen. He has complete knowledge of his own field and has common sense to make practical judgments. He admits mistakes easily and tries not to have an argument to prove his point. he has the following three abilities. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. upright. He started developing computer programs at the age of 13. Ans.

©NIIT Coordinator Guide – Personality Development Programme . As a result. Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts. He should involve his team members in planning the activities.       He is unable to make hard decisions related to people he works with. He should learn to calm down if things are not happening his way. He avoids making personal contacts with his colleagues.II 43 . He should try to get to know about the people working with him more closely to make them feel special. He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards. This will give them a sense of belonging. he knows little about them. This results in people taking him for granted.

Tell the students that successful IT professionals should be highly capable in managing human relations. Tell the students that conflicts are bound to arise when individuals work together in a team. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. and committed. people get to know each other and make impressions. Ask the students to form groups of six members each and perform the following activities:     Forming: In this stage. 47. Performing: In this stage. Some of these traits are generally innate. To become a responsible and efficient member of a team. A team is a group of people working together towards a common goal. IT professionals need to be eternal students and be in constant touch with new updates. Storming: This is the argumentative phase. In order to remain self motivated. the students will be comfortable with each other and with the goal that they have decided upon to work together. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section.Chapter Ten Objectives In this chapter. they should also possess good written and verbal communication skills. Answering the following questions will help them identify the reason of conflict and resolve it: a. Team spirit can be promoted by sharing experiences and by being flexible. should also get along well with their seniors and team members. Ask the students in each group to interact with each other to know each other better. They need to ensure a high team spirit to accomplish their project and organizational goals. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. To be successful. It is very important to manage time for meeting deadlines and taking on new assignments. Tell the students that successful IT professionals know how to manage stress. besides being proficient in their field. To express these knowledge skills. while other traits can be developed with experience and perseverance. you can take the following approach:   Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest.     Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. Tell the students that they should be work well within a team. co-operative. the students will start working together and giving good performance. Explain to the students that successful IT professionals have the ability to learn by themselves. They should are able to comprehend difficult concepts and analyze them clearly. the students have learned to:      Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. b. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. This is because collective effort is a must to ensure organizational success. Norming: In this stage. interpersonal skills and abilities. c. Ask students to resolve various issues and concerns pertaining to the team goals among themselves. an individual should be enthusiastic. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme .II 44 . IT professionals should possess good health and a delightful mind. and interest in extra-curricular activities. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. Every member is an important part of the team and is responsible for its success. Tell the students that they should possess the knowledge of their field of study.

Compromising: People with this style participate in a conflict in a reconciling manner. His bright eyes and ready laugh make people want to be around him. As a result. Samuel decides that he will make an attempt to meet other people as well. He always has a cheery look on his face. Robert is as efficient a worker. Robert becomes popular in his team. At times. He has an intense look on his face at all times because he is always thinking about his work.in the corridor or in the office library. ©NIIT Coordinator Guide – Personality Development Programme . Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. Such people are aggressive in nature and usually bring out new points related to team activities. Samuel is appreciated for being serious about his work from day one. and leads to creative solutions. He notices that the people he had been greeting are not keen to communicate with him. After going through the preceding case study. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. However. tell the students that to build relationships at work. On the other hand. they must:    Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. Samuel notices Robert making friends with people from different teams and departments.they explain company policies to him and help him get accustomed to the office environment. Competing: People with this style actively participate in a conflict. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. Ask them to learn about the following conflicting styles and select their style:      Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. extracts the best out of individual talents. they initiate conflicts and try to prove their point of view.Tell the students that people react differently in a conflict.II 45 . he forgets to greet them at times. Tell the students that avoiding such situations is not always helpful. Accommodating: People with this style participate in a conflict but do not get affected by the result. being preoccupied with thoughts about work. Such people are actively involved in planning activities that can bring the team together. if required Teamwork motivates individuals. They don't fight over their point of view but try to settle the conflict within themselves. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . They tend to adapt to the scene that seems to be suitable for the whole team. Robert gets assistance from these same people .

Do not give their opinions. Practices Aiding Teamwork Good teamwork requires:          Agreed-upon goals and clear objectives. Do not listen to others' ideas and opinions. Do not share information. ©NIIT Coordinator Guide – Personality Development Programme . Mutual cooperation and conflict resolution. concern. Mutual support.The Difference Between a Group and a Team A group turns into a team when its members begin to have:     Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork:    Motivates individuals. Recognition and reward for team efforts. Offer support and motivation on the basis of personal likes and dislikes. Practices Hindering Teamwork A team suffers when its members:        Blame each other for failures. Recognition and support for individual differences. Provision for review and feedback on individual as well as team performance. Leads to creative solutions.II 46 . Give priority to their tasks over the team tasks. Extracts the best out of the individuals. Clearly established procedures. Are not open to giving and receiving feedback. Active contribution by all members. and trust. Sound leadership.

The client is pleased to meet Jack because he appears to be enthusiastic. bright. Make sure that the students maintain a list of the new words they come across each day. Tell the students that listening carefully is one of the most important aspects of communication. The project had to be completed within a month. it involves interpreting and understanding. Jack briefs his team. Then. and interested. because writing is also important along with speaking and listening. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. Also. Give the students a list of words and ask them to frame sentences by using those words in different contexts. Familiarity with a specific language might not be enough. confidence. This will help them in improving their communication skills and vocabulary. Take notes. they will have more opportunities to succeed in life. . After two weeks. the client is worried that the deadline cannot be met.SPEC IF IC IN PU T S: P A R T . the students have learned to:   Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session.II Chapter One Objectives In this chapter. Before the meeting. It will also prepare the students to participate in group discussions and interviews. The client is very upset because the work does not match the requirements at all. This will help them build up their confidence. Ask them to read books. The client feels that Jack is the right person to handle the project. Tell the students that if they have good communication skills. Almost three quarters of the communication process involves listening. ©NIIT Coordinator Guide – Personality Development Programme . Identify key points. Now. and logical thinking are equally important in ensuring effective communication. The client wants Jack to create an IT training course for office executives. Give the students an exercise on passage reading so that they can work on their reading habits. To improve their listening skills. he makes all the preparations for the meeting. you can:       Introduce the topic by explaining the importance of communication skills in the modern world. Explain that factors such as courage. To improve their listening skills. and magazines. This exercise can help in building a strong vocabulary. tell them that possessing effective communication skills is a prerequisite for personality development. tell them to present their views on the topic. it is the first step toward comprehension. Ask the students of possible reasons why Jack and his team blundered.CH A PT ER . Carry forward the discussion stating that:          Listening is the most powerful tool of communication. and they work hard for two weeks. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. ask the students to: Control external and internal distractions. Jack presents the first version to the client. listening to the radio or lectures. ask them to write on any topic of their choice. In addition. the training course looks more appropriate for undergraduates instead of office executives. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. Avoid making any interruptions. Ask questions and paraphrase. newspapers. Listen actively. Instruct the students to create their own personality portrait.II 47 . instruct the students to take notes while watching television. Listening is not the same as hearing.

Telephone Manners While speaking on the phone. End the call: Summarize the conversation and end the call on a pleasant note. Time for returning the call. understanding. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. Requirements for future action. rude. Contact number of the caller. Composure: Remain calm while handling aggressive. Language: Use simple and straightforward language. This attitude is reflected in your voice. There are certain desirable procedures and protocols for using the telephone. Body language: Smile before making a call. Speed: Speak slowly. Watch for nonverbal cues. Exchange information: Ask for and supply relevant facts and information to the caller. So. professional. Receiving a Call There are five main steps in the process of receiving a call:      Greet the caller: Greet the caller and introduce yourself. Ask questions from self. helpful. ©NIIT Coordinator Guide – Personality Development Programme . Identify the caller: Ask for the name of the caller. you need to consider the following elements:         Voice: Your voice reflects your mood and state of mind. Details of the person who received the call. or agitated callers.   Be unprejudiced. take care of how you sound. An effective message includes:        Date and time of the call. Details of the caller. and friendly. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. if any. Attitude: Be courteous. Purpose of the call. and messages are taken when you receive a call for another person.II 48 . Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. Clarity: Express your words clearly. Sit straight and breathe deeply.

A person should be quick in reasoning and thinking. The best way to improve vocabulary is to learn new words in different contexts. Give any three reasons why it is important to improve communication skills? Ans. Logical thought process: Good communication also includes a logical thought process activity. 2. It is necessary to speak in a variety of situations.II 49 . The following activities can help a person improve his or her communication skills. Listening to news on the radio: Listening is the best way to improve the communication skills. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge.Solutions to Chapter One Questions Solutions to Check your Progress 1 1. This will make you more confident and comfortable with spoken language. Language skills denote the person's subjective knowledge. students prefer teachers who are jovial and lively. For example. The three reasons are:    Communication skills are required to express our views to others. general awareness. you can concentrate on the words being pronounced by the newsreader. while listening to the radio. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. Communication skills are necessary for a person to express his or her views in any situation. What is the difference between language skills and communication skills? Ans.        Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability. Solutions to Check your Progress 2 1. Both set of skills are required. One can acquire communication skills only by practice. This adds value to the communication skills. a person can have good language skills but may not be able to express his views to a group of people. For example. Communication can be improved by practicing certain activities on a daily basis. If you want to pursue higher studies. whereas communication skills involve the presentation of the subjective knowledge to the outside world. ©NIIT Coordinator Guide – Personality Development Programme . Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. you need to participate in group discussions and personal interviews after you clear the entrance exam. Developing a sense of humor: Sense of humor is another aspect that helps the communication process. For example. and the vocabulary. Presence of mind helps a person think in a logical manner. The difference between language skills and communication skills lies in the presentation of your ideas. How can communication skills be improved? Ans. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it.

He is pursuing MCA from a recognized university. To give something to someone. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. Balance Meaning: 1. issue. Meaning: 2. It is the ability to express our views and understand others' views. Sentence: The old lady had to hold the railings to keep her balance. The English book is issued in your name. All oceans water is the same shade of blue a. Communication is a skill and can be improved upon only by practice. Sentence: There was a lot of conflict between him and his father. Sentence: Breakdown Meaning: 1. for example) Sentence: Conflict Meaning: 1. Meaning: 2.5 Passage 1 48. What are communication skills? Ans. pursue. He noticed a conflict in the dates of the two meetings. To give several things equal amounts of information. Meaning: 2. at all times c. or money. To follow someone or something. and breakdown. Sentence: Pursue Meaning: 1. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. Solutions to Check your Progress 3 1. Sentence: The rate of muscle protein breakdown was assessed. conflict. Meaning: 2. Solutions to Section 1. A subject or problem that people are thinking and talking about. Division of something into smaller parts. Sentence: My car had a breakdown in the middle of the road. issues. so that a situation is successful. An incompatibility of dates or events. An active disagreement between people with opposing opinions or principles. A failure to work or be successful. Meaning: 2. Sentence: Issue Meaning: 1. Sentence: Don't worry about who will do it. A state where things are of equal weight or force. There are still balance payments due on him. Write two sentences by using each of the following words in two different meanings: balance. Solutions to Check your Progress 4 1. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . Sentence: The car was pursued by helicopters. Communication skills are the skills that enable a person to convey information so that it is received and understood well. hardly ever d.that's just a side issue. time. Ans. To be engaged in (a vocation or hobby.3. Can communication skills be developed by reading books on 'communication skills'? Why? Ans. in all places b.II 50 .

Ans. The main idea of this passage is q. Phytoplankton are m. The main idea of this passage is that u. at all times d. children develop socially. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. Ans. w. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. x. a. d. v. z. s. o. reflected light and yellow pigment from plant life 4. Ans. r. g. t. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. n. sand color j. The social development of a child can be affected by y. red pigments in coastal waters k. Ans. aa. blue pigment l.II 51 . Blue light is e. c. Green water near coastlines is almost always caused by i. h. infantile pleasures habits infantile pleasures patterns the number of siblings 3. b. b. bb. c. p.Ans. continual scolding is not harmful to the child dd. reflected light and yellow pigment from plant life Ans. f. One inference that can be drawn from this passage is that cc. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . b. Ans.

ee. rr. d. jj. Ans. incur personality and behavioral changes. ii. continual scolding does not affect physical development ff. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes. Ans. hh. c. pp. qq. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme . Ans. Totally Passage 3 1. c. mm. All of the above Home and school Playground and classroom Playground and home All of the above 5.II 52 . Where does the passage say the only child learns his social lessons? gg. nn. b. ll. Home life and the people who live with the child affect his development kk. continual scolding has adverse effects on the disciplinarian Ans. continual scolding inhibits healthy social development 4. This passage implies that victims of Alzheimer's disease may oo.

vv. uu. hospitalization ccc. remember the answer to a question. c. walk fff. drive a car Ans. which was already asked ©NIIT Coordinator Guide – Personality Development Programme . which was already asked ggg. there is no cure ddd. d. Symptoms of Alzheimer's disease include ss. bed rest bbb. The cure for Alzheimer's disease is aaa. a. b. long-term care Ans. xx. Ans.2. long-term care 5. remain awake hhh. According to the passage. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3. "debilitating" means ww. In the passage.II 53 . to make feeble to make feeble capability to strengthen stamina 4. yy. zz. tt. Ans. remember the answer to a question. a person with Alzheimer's disease might not be able to eee.

you need to:       Determine the degree of formality practiced at the workplace in the client's country. Find out if it is acceptable to give or receive gifts. Sheila gave Ronald a silver Ganesha as a gift. When they met. she felt it was inappropriate and addressed him as Mr. Explain the different features of spoken English. Arrange group discussions and presentations for the students and ask them to get actively involved in these. These should not be perceived as bribe. Avoid the local language. This will motivate the students and help them improve their vocabulary. the meeting continued. one learns that before you interact with a foreign client. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. Tell them the difference between intentional learning and incidental learning. Ensure appropriate body language. After analyzing the preceding case study. Tell the students to speak English on a regular basis to improve their conversation skills.   Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. Explain how spoken English is different from written English. Avoid discussing sensitive issues such as politics. ask them to answer the questions given in the relevant exercise. race. This will help them in improving their conversation skills. When interacting with foreign clients. Gestures and body movements can be perceived differently in different countries. He raised his eyebrows and looked at his colleagues in an embarrassed manner. However.Chapter Two Objectives In this chapter. Ronald agreed. ©NIIT Coordinator Guide – Personality Development Programme . Ronald looked puzzled and asked what she meant. you can use the following approach:    Initiate a classroom session by explaining the basic components of communication skills in a conversation. Sheila asked one of the middle-aged ladies what her husband did. She said she wasn't married.II 54 . After the second meeting. Sheila asked whether they could ‘prepone’ the meeting. to initiate small talk. This will help them in improving communication skills and gaining confidence. Tell the students that spoken English should be free from grammatical mistakes. The lady just looked away when Sheila asked her why she was not married. Then. it is important to know about their culture and work ethics. After lunch. Smith. It was decided that they should meet again after two days. etc. a client. the students have learned to:    Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. Use English or the client's language. During lunch. color. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. A desire to learn is a must. Give students reading exercises such as passages that contain conversations involving two or more people. Ronald asked her to address him by his first name.

The passage implies that if a student studies for an exam. clear voice. kkk. Your presentation should be crisp and effective. Solution to section 2. Why do many of us find it difficult to speak in English? Ans. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. It is easier as compared to writing. or too slow. You should be confident about the topic. Practice enhances the confidence level and improves effectiveness. Writing English is difficult because you also need to worry about elements such as spellings. it will help create a very good impression about the organization. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. such as attending interviews and conducting presentations. What are the different features of spoken English? Ans. The different features of spoken English are:     The speaker should be able to speak clear English so that the listener is able to understand it. It is important to know English in order to try for a job in other countries. 2. Many of us are not able to speak English because of lack of practice. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. Ans. 4. No. Your body language must be an additional support to ensure effective communication. The speaker should not speak too fast. They are also important for success in different professional situations. Name any four reasons why English is important to us. The speaker should pronounce the word correctly. Why? Ans. The speaker should use appropriate words or vocabulary. Care should be taken to speak slowly and use the correct grammar and pronunciation. spoken English is not difficult. Tell them to improve upon their weaknesses by working on the following points:      You should always speak politely with other members of the organization. It is important to learn it to pursue further studies abroad.II 55 . lll. It is necessary for social prestige and respect. Knowledge of the English language is of great importance because of the following reasons:     It is useful to get a good job. he is practicing iii. 3. so that others get bored. You should always establish good eye contact with the audience. punctuation. so that others cannot understand. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme .Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. Is spoken English difficult. jjj. and connecting with the audience.3 (a) 1. The seminar must be impressive in terms of content and presentation style. and formatting.

According to the passage. True ©NIIT Coordinator Guide – Personality Development Programme . True www. (True/False/Unknown) Ans. a. dread nnn. impulsion 3. he understood it well (True/False/Unknown) Ans. tired of learning ttt. In the passage "motivation" means mmm.II 56 .3 (b) 1. Highly motivated rrr. neglect ppp. one must be qqq. Highly motivated Solution to section 2.Ans. (True/False/Unknown) Ans. in order to learn by intentional learning. As Hans listened to the lecture of Einstein. in need of learning Ans. uuu. When the professor had asked a difficult question. The question asked by the professor was such that Hans had no idea of it. Say whether the following statements are true. unmotivated sss. False vvv. a. incidental learning 2. d. impulsion Ans. Einstein thought that they were in trouble. repulsion ooo. false or unknown.

i. fictional aaaa.II 57 . These words were first spoken by Einstein (True/False/Unknown) Ans. g. Amusing bbbb. c. 49. Yes. They left the university with Hans driving.xxx. true f. (True/False/Unknown) Ans. False yyy. Answer the following in a phrase or sentence each. true Ans. and joined in the applause at the end. and television. Did Hans perform well? Pick out words from the story in support of your answer. interest in space travel eeee. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. curiosity ffff. Why did Hans give lecture in place of Einstein? Ans. sense of humor h. Which of the following qualities made him a great scientist? cccc. Einstein studied Science. Einstein was tired and was not in a position to deliver a lecture. False 2. Hans delivered a lecture in place of Einstein. space travel. "It is a pleasure to drive a genius like you". modesty dddd. What kind of story is this? zzz. So. Hans performed well.” ©NIIT Coordinator Guide – Personality Development Programme . interest in space travel d. He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. b. Ans. What did Einstein study? Ans. sense of humor Ans.

6 feet and 2 inches in height. the answers have been researched by using the Internet. Einstein called Hans a genius because he: gggg. The most remarkable year for Dr. had presence of mind (Because the passage for the below section is not available in the Student Guide. He had an attack of cerebral hemorrhage a few days before his death. He belonged to a family with a cricket background. m.j. Although he was a doctor. He was sixty-seven years old. he chose cricket for a profession. How did he consider cricket? Ans. Dr. ©NIIT Coordinator Guide – Personality Development Programme . In addition. k. impersonated Einstein hhhh. M. Alfred. He held the record for the highest individual score for many years. His highest score in tests was 344 runs. He received a testimonial and a letter of congratulation from the Prince of Wales. 1915. In fact. Grace scored nearly 55000 runs with an average of 43 runs per match. He was about 70 kg in weight. Describe the physical appearance of William Gilbert Grace in a line or two. He scored 100 runs or more on 121 occasions. Hans laughed and replied to the professor that the question was not at all difficult. should the credit go to Grace regarding the game of cricket? Ans. c. William was actively engaged in first class cricket. he scored 2. William Gilbert Grace was the greatest and most attractive personality in cricket.346 runs and also completed his hundredth first class century.II 58 . he was a fast bowler. had memorized Einstein's lecture iiii. His father and uncles were enthusiastic about the game as his elder brothers Henry. What was Hans's reply to the question of the professor? Ans. did not let Einstein down Ans. William Grace found himself in an atmosphere charged with cricket. He was a tall man. In that year. had presence of mind jjjj. What happened to him? Ans. n. They also were cricket players. William Gilbert Grace had a splendid physique. and E. o. it was so easy that even his driver could answer it. In what aspect.) Solutions 50. He had an attractive personality with strong features and long black beard. He was the first one to score a triple century in first class cricket. Grace. He was enthusiastic about cricket from the tender age of six. William Grace died on October 25. Grace's career was 1895. l. Ans. What is the record of Grace as a batsman and bowler? Ans.

Sugar is available for free in the market. Can you describe that picture? 7.4 The sentences given below are examples of sentences with common errors. Ans. They sings very well. Ans. Sugar is available freely in the market Ans. He couldn’t stay with the class. 9. Ans. 8. Isn't it? Ans.II 59 . Ans. He discusses about politics Ans. 3. My sister is getting her ears pierced this evening. He couldn't cope up with the class. She sings well. They sing very well. My sister is getting her ears bored this evening. Rain is coming very heavily. Ans. 2. 6. 4. He discusses politics. Identify the error and correct the same. He has not given his final exams yet. He has not yet appeared for his final exams. ©NIIT Coordinator Guide – Personality Development Programme . 1. Can you describe about that picture? Ans. Doesn’t she? 5.Solution to Section 2. She sings well. It is raining very heavily.

II 60 . The teacher is delivering a lecture. Ans.10. ©NIIT Coordinator Guide – Personality Development Programme . The teacher is giving a lecture.

My father drives ________ (slow). Explain to the students the importance of proper grammatical usage while writing a document. Writing includes several other fields or subskills. Tell the students about subskills such as using the correct sequence of words in a sentence.II 61 . Ask them to redraft their document according to that checklist. He ______ (seldom) exceeds 40 mph. the students have learned to:     Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. Out of all the subskills. ask them to do the following exercise. Proper usage of punctuation marks. Discuss their views and share with them the various ways in which they can improve their writing skills. 58. correct grammar usage is an important and basic subskill of writing. Sting is a _______ (marvelous) singer. she's got _______ (beautiful) songs as well. Writing needs a lot of practice. 54. 56. you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. I hope it can be mended _____ (cheap). Proper format. You cannot acquire good writing skills in one attempt. Explain the importance of redrafting a document. such as preparing presentations. 59.Chapter Three Objectives In this chapter. She not only sings _______(beautiful). 57. This will help them in various tasks. it is important for them to learn correct grammar. Then. There was a _______(sudden) increase in sales. Introduce the features of good writing skills. ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. I am a fan of France Gall. Right order of sentences in a paragraph. 53. 60. 52. To become a good professional. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. and using correct grammar. Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . Explain to them the importance of good writing skills. Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. Appropriate choice of vocabulary. using simple and appropriate words. My old car broke down yesterday. Jimmy has got a ________ (tremendous) collection of stones. 55. It _______(rare) barks. He broke the news to her _______ (gentle). Provide the students with a checklist to help them redraft documents. you can use the following approach:     Initiate a classroom session by defining writing skills. Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. For example. Correct usage of grammar. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. Ask the students to write their views on improving writing skills. The subskills are:       Right order of words in a sentence. he whispered _______ (soft). "I particularly like all these _______(bright) colors in your paintings". My dog is very ________ (silent). Ice-cream sales rose ________ (steep) last August. Although IT professionals do not emphasize on the use of grammar.

give them the following checklist for evaluating their report: S. Style.6 1. Ans. No. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document. format. Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. Coherence: Helps to identify the appropriate usage of connectors. ©NIIT Coordinator Guide – Personality Development Programme . The differences between the language of speech and the language of writing are:  The language of speech consists mostly of broken utterances. 4. 2. 12. 7. It also helps to ensure that the sentences are able to convey the complete meaning. and phrases. Cohesion: Helps to identify the completeness of a sentence or a paragraph. whereas the language of writing consists mainly of complete sentences.II 62 . 5. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. 8. 2. 11. 6. Grammar: Helps to ensure that the document is grammatically correct. 9. 3. Sections 3. that.Ask students to prepare a report on any topic. Discuss the importance of each one of them. What are the differences between the language of speech and the language of writing? Ans. and which. 1. to combine sentences. Then. Mention the different subskills in writing. such as but. The different subskills in writing are:         Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. 10. words. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader.

   

In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.

3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.

4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:

   

Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.

5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.

6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.

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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.

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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:

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Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.

Certain steps that can help an individual in improving his writing skills are:

    

Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar

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discuss the tips to achieve coherence and cohesion in a paragraph. Provide the students with a sample letter. I would do it now. explain to the students the use of various linking words and phrases. Instruct the students to use appropriate vocabulary and correct punctuation. Errors in Subject . In addition. the children still didn't finish dinner. I would have done it yesterday. Explain to the students the shortcomings in their paragraph writing.Verb Agreement Incorrect: There is many reasons why I can't help you. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. if any. Tell the students about the importance of grammatical accuracy while writing. List the restrictions imposed when writing formal letters. the children still hadn't finished dinner. Discuss the problems they may face. and length of the letter. the students have learned to:   Write paragraphs Write letters Focus Areas To conduct this session. whereas. Also. consequently. Discuss the guidelines for letter writing. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . Past: If I had time. Explain to them what paragraphs are and why are they required. language. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. Introduce letter writing to the students. You can discuss some of the errors that the students generally make while writing. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. Instruct the students to identify the features of a good paragraph. Explain to students the differences between formal and the informal letters. such as first of all. Correct: There are many reasons why I can't help you. In addition. based on format.II 66 . Instruct them to identify the layout. you can use the following approach:       Initiate a classroom session by giving a brief introduction on writing skills. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are:     Errors in Verb Tense Incorrect: When I came home. Explain to them the importance of linking devices in a paragraph. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. and organizational pattern of a letter. Correct: He threw it out of the window. format. content. Explain to them the importance of layout and format of a letter. and on the other hand. as given in the Additional Inputs section. such as coherence and cohesion. Discuss the importance of organization of the body of the letter. Share tips to help them overcome these problems and improve their letter writing. Present: If I had time. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. Instruct the students to write letters on specific topics to check their progress.Chapter Four Objectives In this chapter. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. For this. I will do it tomorrow. Errors in Conditional Sentences Future: If I have time. Errors in Tense formation Incorrect: He throwed it out the window. Correct: When I came home. Introduce the students to paragraph writing.

Incorrect: Everyone on the project have to attend the meeting. this one is better. Example: She cooks well. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. Correct: She looked very good.were late. the better you will get. (How easy?) Most adverbs are formed by adding -ly to the adjective. lesser time you have for reading.   Guidelines for Writing Letters Use the following tips to write a letter:  Identify the nature of letter. If you are applying for a job in an organization. Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. Make sure the correct form has been used. but a few of the class are here. Incorrect: Of the two books. Alice. and me . it should be formal. the less time you have for reading. Correct: The young man writes badly. ©NIIT Coordinator Guide – Personality Development Programme . and I . Errors in Parallel Comparisons In parallel comparisons. but a few of the class is here. Correct: Texas is bigger than any other state in the United States. check if the correct form has been used. Correct: John is absent. Jane. if you are writing a letter to your relative. it should be informal. Alice. Correct: Of the two books. Incorrect: Texas is bigger than any state in the United States.  Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well. this one is best. you will get better. Incorrect: The busier you become. Example: She is a good cook. Incorrect: That is the most important of any other reason. Errors in Pronoun Subject . Correct: The busier you become. whether it is formal or informal.were late. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. Correct: Everyone on the project has to attend the meeting. Errors of Illogical Comparatives Check comparisons to make sure they make sense. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how.Object Incorrect: All of us . Correct: The more you practice. (How does she cook?) This exercise is relatively easy. Jane. An adjective describes a noun and answers the ‘what kind’ question.II 67 . Correct: All of us . Incorrect: The more you practice. For example. Correct: That is the most important reason.  Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English:  Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb.Fred.Fred.

Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages:  Clarity: • • • • • • •  Use an appropriate subject line. Avoid describing legal or controversial issues. Use standard font and color. 'Bcc' field: 'Bcc' stands for blind carbon copy. Quote accurate data/facts. Avoid using angry or offensive language. Closing: It includes the conclusion or the summary of the message. This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. The header of the e-mail message contains the following fields:      'To' field: The recipients' e-mail IDs are written here. Proofread and check spellings before sending the message. do not use abbreviations and symbols. Use business English.   Identify the nature of language and style to be used in the letter. The header contains the recipients' addresses. formal letters should be precise and to the point. Identify an appropriate length for the letter. Use an appropriate greeting. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. ©NIIT Coordinator Guide – Personality Development Programme . Ask the students to draft a letter and then assess their progress based on the following parameters:      Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. For example. Detailing: This is the actual content or body of the message. Keep the message short and simple. you can use abbreviations and symbols. E-mail etiquette: • • Do not use letters in uppercase. If you are writing an informal letter. 'Cc' field: 'Cc' stands for carbon copy. The organization of the body of the letter is also very important. For example. Security and privacy: • • •  Use the 'Bcc' field for multiple recipients. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. while the body comprises the main message. The following parts are included in the body of the letter: • •  The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter.II 68 . The layout of the letter makes the first impression on the receiver of the letter. Avoid describing highly confidential issues. if you are writing a formal letter.

• • • • Avoid sending spam or unsolicited mass mails. and sarcasm. Avoid using chat language. b. easily readable bits. conflicts. What is a paragraph? Ans. Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. ©NIIT Coordinator Guide – Personality Development Programme . jokes. and emotions.II 69 . A Paragraph is a group of sentences. Do not send e-mail messages to discuss confidential matters such as disciplinary action. It is important because all the sentences in the paragraph are directly related to it. What is a topic sentence? Why it is important? Ans. A paragraph revolves around one main idea. and personal complaints about coworkers. A topic sentence is the sentence in a paragraph that explains the main idea. acronyms. Avoid humor. It is used to arrange content into small.

Thanks giving is a family celebration. the information received can be forwarded to another destination with some addition in the content. Coherence means logicality. Linking devices are words or phrases that are used to connect two or more sentences. Examples of linking devices are first of all. Thanks giving is a family celebration. Cohesion means unity of thought. They prepare many traditional foods such as turkey. d. e-mails are free of cost but post is not. On this day the Americans remember the first thanksgiving feast of the early American colonists.II 70 . 62. On this day the Americans remember the first thanksgiving feast of the early American colonists. 64. 65. 3. 61. What is cohesion? Why is cohesion important in a paragraph? Ans. and at the end of the day we are as stuffed (full) as the turkey. and whereas. and at least four pies. In my family everyone brings a special dish for the thanksgiving meal. the speed at which e-mail is transferred from one place to another is much faster than post. a mixture of bread and spices. In my family everyone brings a special dish for the thanksgiving meal. Solutions to Section 4.c. They help establish a relationship between two sentences. sweet potatoes and cranberry sauce. large information can be sent from one place to another. 2. What is coherence? How is coherence achieved in a paragraph? Ans. In addition. 63. Sending mails by post may be expensive. My aunt bakes a turkey and fills it with stuffing. Ans. 7.5. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. and at the end of the day we are as stuffed (full) as the turkey. 5. on the other hand. salads. In both email and post. This organization of data is not possible in the case of post. 2. For example. e. 66. They prepare many traditional foods such as turkey. Later. However. E-mail and Post are similar in some respects but different in others Ans. It is also an important feature of paragraph writing. It is an important feature of paragraph writing. Everyone eats more than usual. My relatives also make vegetables.1 Write paragraphs on the following topics: 1. 67. 6. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. salads. My aunt bakes a turkey and fills it with stuffing. My relatives also make vegetables. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. Everyone eats more than usual. ©NIIT Coordinator Guide – Personality Development Programme . The content that is sent or received may be formal or informal. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph. The sentences should be arranged in the following order: 1. a mixture of bread and spices. They are similar in some respects but differ in others. What are linking devices? Why are they important? Ans. depending on the distance and the quantity of information being communicated. sweet potatoes and cranberry sauce. 4. E-mail and post are different means of communication. and at least four pies. The receiver can use the information sent by e-mail and can manage the data easily.

Post provides simple communication. Both telephone and fax use telephone lines to send and receive messages. A message sent through post is delivered to the receiver in many days. The telephone and post are different means of communication. the transmission speed is slow as compared to fax. A message sent through post needs a postal address to reach its destination 4. In addition. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . E-mail can carry files in the form of attachments. Two fax machines are required to send and receive messages. Fax also converts messages into electric signals that can travel through telephone lines. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. Post and fax are different in several respects. you need a fax number to identify the fax machine at the receiver's end. because of its speed and broadcasting ability. The transmission speed for both is very high. In a telephonic conversation. Electronic communication. Fax is very different from an email Ans. there is direct one-to-one interaction. The usage of telephone is more convenient as compared to e-mail. Solutions to Section 4. Email is preferable for many reasons Ans. whereas fax provides electronic communication. Both fax and e-mail are modern means of communication but are different from each other is several aspects. However. Post and Fax are different in many respects Ans. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. However. 6. 5. City Public School R. which is not possible in the case of telephone. The telephone converts sound signals into electric signals. In contrast.2 1. The telephone and fax are similar to each other in many aspects. data can be managed more easily in e-mail. e-mails enable us to send large amounts of data and stored it for future reference. To send a fax.II 71 . They both provide a moderate level of security. 7. Telephone communication is entirely different from that of a post Ans. E-mail is a much better medium of communication in comparison with other transmission methods.K. which can be transmitted over the line. Both e-mail and the telephone are means of communication but differ in many ways. In e-mail. The transmission speed of the telephone is very high as compared to the transmission speed of post.2. post allows you to send and receive a large quantity of information. It is very easy to manage data because e-mail enables you to send the same information to different users easily. whereas a message sent through fax is delivered within a few minutes. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. 3. Ans. the person can hear the voice of the other person whereas in post. In telephonic communication. persons can only read the messages written by the sender. Post is cheaper but slower than fax. e-mail can be shared among various users efficiently and effectively.5. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. E-mail and Telephone differ in many ways Ans. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. Telephone and fax share certain common features Ans. E-mail allows various users to send large amounts of information to the other users. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form.

Ans. Our principal will preside over the function. These are areas where VIPs and the rich reside. Thanking you. I am James. are left to rot and stink. south Delhi. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir.The District Collector Delhi Subject: School Annual Function invitation Sir. The drains are open and keep overflowing with garbage and dirt. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible.II 72 . It is unfortunate that the Municipal Corporation. is not paying equal attention in providing civic amenities to the residents of different parts of the city. Delhi. Due to nonavailability of pure drinking water. Supply of water is very irregular and inadequate. Your presence shall be a source of inspiration to the students. Yours faithfully. school leader of the City Public School. and greener due to regular maintenance. Our school is going to hold an annual function on 25th Sep. colonies like Nandnagri. The residents fear outbreak of diseases anytime. I hope you be able to spare some precious time from your busy schedule and grace the occasion. the residents have become easy victims of water-borne diseases. It will be a privilege for us to have you as our chief guest for the annual function. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. which are more cleaner. Heaps of dirt keeps lying on the streets. The Principal will read out the annual report highlighting the achievements of the school in academics and sports. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. spacious. James School Leader 2. particularly. There are certain parts of New Delhi. 2005. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . In contrast. inhabited mostly by low-income groups.

I have submitted Parul Sharma's certificate in the university office.Sc. Yours faithfully. Subject: Received wrong set of certificates Sir. I request you to ask the concerned staff to send my certificate as soon as possible. IT (II) year examination. IT (II) year Roll No.3.II 73 . had appeared in the B. Adhiraj Singh B.Sc. I. IT (I) year. Adhiraj Singh. Ans. a student of XYZ College. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones. I have received the certificates for Roll Number 134567. 0234567 ©NIIT Coordinator Guide – Personality Development Programme . XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi.Sc. Unfortunately. which belongs to Parul of B. My roll number is 0234567. I am facing a great amount of inconvenience due to the nonavailability of my certificates.

Yours affectionately. This would have made lot of difference. please do come and meet me. so you must be feeling homesick. I came to know from your brother that you are staying in a hostel. I will be able to meet all my requirements if you can send me Rs. You will be glad to know that the results of the annual examination are out and I have passed with distinction. The first few days are tough. Ans. Do take good care of yourself. I need to purchase stationery. course.II 74 . Imagine you are staying in a hostel. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. course in Faridabad. Ans. For this. But I really wish we were in the same college. In case you get time. Firstly. Yours lovingly. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B. as we would have enjoyed our college life as we enjoyed our school days.000/-. Fortunately.E.E.4. . I have made a few friends. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari. Hope you are doing fine. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons. This is the first time you have been staying away from home. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. 2005 My dear Dad. My new session will be starting in the month of April. I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. 2. I need to buy certain books and submit the fees for the new session. Our session has started and I too am trying to adjust to the new life. In addition. I can’t wait to meet you during the upcoming vacations. Rest is fine here and please do reply as soon as possible. John ©NIIT Coordinator Guide – Personality Development Programme . XYZ 5. How are you? I hope all of you are doing well at home. Mata Gujri Hostel Balawala Dehradun 14 sep.

you can use the following approach:    Initiate a classroom discussion by explaining the importance of reading in our daily lives. Explain to the students. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section. they should also concentrate on nonverbal signals. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text.4. Understanding nonverbal signals. Tell the students that effective reading can be understood as a scientific process that involves:      Skimming and scanning. ask them to attempt the relevant questions. making comparisons. Then. After skimming.Chapter Five Objectives In this chapter. Ask the students to take a reading ability test by reading the comprehension given in Section 5. and various layout features. Explain to the students that reading involves comprehending and understanding a written document. This process is known as scanning. the students should be able to understand the purpose and general content of the text. the benefits of the ability to read well. Anticipating and determining the meaning of words. italics. bold typeface.    Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. the students should read the complete text slowly and carefully to identify the relevant information. Explain the importance of reading and how it can improve one’s personality. Understanding the text structure. These include elements such as fonts. Understanding the paragraph structure. and asking questions. In this process. they can go for surface level reading when reading for pleasure. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas. Tell the students that reading refers to the ability of understanding any written language and is central to any profession. Discuss what is reading and what are the various types of reading. This skill is utilized more than the other communication skills of writing and speaking. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time. Tell them how reading improves one's perception and develops the thinking process. underlines. the students have learned to:     Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. However. It also involves drawing inferences. ©NIIT Coordinator Guide – Personality Development Programme .II 75 . Explain the difference between direct and indirect speech while reading.

how is it related to the other words in the sentence. What is reading? Ans. or an explanation of a particular section or chapter. To anticipate the meaning of a word. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. examples. ©NIIT Coordinator Guide – Personality Development Programme . therefore. each paragraph can have its own subtitle.These layout features are:     Heading: Refers to the title at the top of a document. chapter. Figures: Represent pictorial representation of an idea or a concept. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. such as title. a noun. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. The heading indicates the subject matter being discussed in a particular document. Paragraphs are linked in a logical way by link words. The conclusion part puts the subject matter in the right perspective.II 76 . Each paragraph deals with one aspect of the subject. It is an important part of communication. paragraphs. an adjective. Captions: Represent comments on figures. and summary. Most texts start with a title and sometimes a subtitle. Subheading: Presents a brief summary. These sentences may contain arguments. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. paragraphs contain between 75 to 150 words. On an average. Determining the relation: Understand the relation. the students should look for the following clues and indications:     Determining the word class: Understand if the word is a verb. and other supporting evidences. or section. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences. A paragraph consists of the following parts:    The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. Reading means understanding text. The number of sentences and words in a paragraph depends on the subject. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. explanations. The introduction part mostly informs the reader about the content of the document. or section. or an adverb. details. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. that is. The second part: Consists of sentences that develop the main idea of the paragraph. if any. which can also be used within a paragraph. an introduction. Determining the function of the word: Understand the function of the word in the sentence. between that word and a word that is familiar to them. Understanding the Structure of Text The structure of a text consists of various parts. page.

learning a subject. 3. They are: Ans. according to the author. The two purposes of this lecture are: Ans. and critical evaluation of the relevant content. Surface level reading is done mainly for pleasure. surface level reading and deeper level reading. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. and seeking pleasure. B ©NIIT Coordinator Guide – Personality Development Programme . 2. 4. Reading has many advantages.    Ans. Who will be able to make the best of the opportunities? Ans. Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes.         Ans. 5. Reading is done for a variety of purposes. Deeper level reading involves concept forming.II 77 . Why is loud reading not 'reading'? Ans. we make notes.2. What does the phrase. "make the best of the opportunities". Loud reading seldom leads to understanding the content. 4. it is not considered as reading. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). gaining information. What are the different kinds of reading? Ans. Reading is an important communication skill. interpretation. To help students determine what to read and how to read. Usually. Why is reading important? Ans. refer to? Ans. So. such as preparing for examinations. To encourage students develop a reading habit. Solutions to Check your Progress 2 1. Reading is of two types. Who. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities. 3. Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. Reading is important to understand any piece of text. 6.

Reading a novel helps us to develop a wider area of perception and a coherent thought process. Printed books in the native language are easily available and are within the reach of a common man. For both these requirements. This is because getting the reading material in printed manner in the native language is very easy. We read newspapers. As a result. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. 8. Do Indians have a good opportunity for exposure to native variety of language? How? Ans. Do you agree with the view. magazines.II 78 . reading is a must. By developing your reading habits. We read textbooks and other related books. 9. Why? Ans. 10. Yes. 11. Slide2 supports this view. you can improve your vocabulary. We develop concepts. the speaker emphasizes the need for exposure to the native variety of English to non-natives. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text. Does the speaker emphasize the need for exposure to the native variety of English? Ans. Yes. Refer to Unit 7. Why does the speaker say that reading is a good source of entertainment? Ans. 7. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. ©NIIT Coordinator Guide – Personality Development Programme .Presentation and Public Speaking. the passage suggests that reading helps to improve writing skills. Yes. Indians have the good opportunity for exposure to the native variety of language. Yes.We do not develop concepts. For writing impressively. How does reading a novel improve one's personality? Ans. which leads to an improved personality. and a whole lot of other things. you will be able to write more impressively. 12. I do agree with the view that reading helps improve writing skills. Yes. one should have a deeper understanding of the topic and a good vocabulary.

. Mohandas was against telling a lie to his mother. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression. 2.. Why should one not read without interest? Ans. Reading improves our personality and general awareness. according to the author. Why? Ans. the reader will not be able to recall the text when he or she needs it. people who regularly read newspapers.II 79 . Mohandas was impressed by Sheik because he was tall and strong.13. Sheik advised Mohandas to eat meat if he wished to grow tall and strong. Solutions to Check your Progress 3 1. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. Name some material that people need to read on a day-to-day basis? Ans. Which benefit of reading. yet he was much impressed by Sheik. One should not read without interest because the reader will not be able to understand the piece of text in such a situation. These two aspects help in maintaining good social interaction. What does the speaker suggest to the students to read. Can you add to the list? Ans. What did the Sheik advice Mohandas? Ans. 16. 17. In addition. ©NIIT Coordinator Guide – Personality Development Programme . 3. 14. As a result. People should read newspapers and magazines on a day-to-day basis. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. 'He was not against eating meat. 15.' What was Mohandas against? Ans. 'Sheik had a bad reputation. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully. is not known to many people? Ans. The development of thinking processes is a benefit of reading that is not known to most people.' Why was Mohandas impressed by the Sheik? Ans.

and wire. 2. The planes of today are made up of Magnalium. Ans. 2. canvas. The experiment conducted by the Wright brothers enabled humans to fly. The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . These are among the six sentences. The plane made by the Wright brothers was made up of wood. 3. Mohandas stole money to buy cigarettes. Solutions to Check your Progress 6 Read the following sentences. The Congress held a meeting in Kakinada in 1923. People who had put up the exhibition bought a ticket for Nehru. 3. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. Who bought a ticket for Nehru? Ans. Indians were fighting against the British to gain freedom. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. Why did Mohandas have to steal money? Ans. which agree with the statements in the passage. 5. Solutions to Check your Progress 5 1.II 80 . Who was the little girl in the story? Ans. The little girl in the story was Durgabai. Against whom were the Indians fighting? For what? Ans. Write the letters indicating the six true statements in your answer book. which are related to the passage.4. Solutions to Check your Progress 4 1. What did the Congress do in Kakinada in 1923? Ans. What was the important thing the Wright Brothers did in 1903? Ans. 4. The Wright brothers made the first aeroplane in 1903. How was the plane made by the Wright Brothers different from the modern planes? Ans. How the experiment was conducted by the Wright Brothers an important event? Ans.

6. "Can you kindly lift this bag for me. The child said. "We do not go to the computer center from tomorrow. He admitted that he hates to go late. Sita asked me why I had given her only 3 marks for that answer.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech. Peter asked me to show him the way to Lal Bagh." Ans. He said. 7. 3.II 81 . "Did you pay my fee yesterday?" Ans. Mary said. 5. 4." Ans." Ans. 2. "I hate to go late. "Oh! What a long snake!" Ans. Mary requested me to lift that bag for her. 1. "Will you please show me the way to Lal Bagh. Sita said. They said that they will not to go to the computer center from the following day. "Why have you given me only 3 marks for this answer?" Ans. Govind asked me if I had paid his fee the previous day." Ans. The child exclaimed that it was a long snake. Govind said. ©NIIT Coordinator Guide – Personality Development Programme . Peter said. They said.

II 82 . Characteristic of false pride. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. The teacher said. have an emotional impact upon. "You should report by 5 o' clock in the morning. 9. given as a gift. express moral judgments. She said. also write the other possible meanings for the same word. presented. proceed. 10. the state of being held in low esteem. Absence of moral or spiritual values. She rued the fact that she had answered all the questions incorrectly in the exam. Ans. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. to change location. Secondly. the tangible substance that makes up a physical object. Absence of light or illumination. The teacher ordered all the students to submit the record notes by the following evening." Ans. A purposeful or industrious undertaking (especially one that requires effort or boldness). ©NIIT Coordinator Guide – Personality Development Programme . "All of you should submit the record notes by tomorrow evening. dignified manner or conduct. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. having an exaggerated sense of selfimportance. Free from emotional agitation or nervous tension. Absent-minded dreaming while awake. The officer ordered his subordinates to report by 5 o' clock in the morning. relevant information or interconnection. The officer said to his subordinates. given formally or officially. "What a pity I have answered all the questions wrong in the exam!" Ans. Solutions to Section 5.4 1. concerned with worldly rather than spiritual interests. A period marked by distinctive character or reckoned from a fixed point or event." Ans. Burdened psychologically or mentally.8.

Characterized by absence of emotional agitation. Live (in a certain place). Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. to avoid being observed. x. In prison one cannot write long letters. vvvv. ©NIIT Coordinator Guide – Personality Development Programme . v. 3. u. who came to Karnasuvarna. Letter was not sufficient to convey all his thoughts. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. elevated in nature or style. Why was Nehru not able to convey everything that he wanted in his letter? tttt. Ans. ordinary men and women become heroes. A deceptive manoeuvre (especially to avoid capture).' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. t. according to Nehru. and then even simple.II 83 . wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. Ans. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p. 2. q. The ten comprehension questions covering the entire text are: 68. quietly or secretly. The ten multiple choice type comprehension questions covering the entire text are: 69. w. He did not have time to write uuuu. s. wwww. He was weak. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. r. Completely clear and fine. and history becomes stirring and epoch-making.

d. For adventure yyyy. Stalin Ans. Kamla Nehru iiiii. Napoleon Bonaparte lllll. Jesus Christ kkkkk. Indira Gandhi ggggg. For touring India Ans. Sarojini Naidu Ans. The Discovery Of India uuuuu. Abraham Lincoln qqqqq.Ans. For knowledge z. Indira Gandhi bb. Lenin dd. y. Jeanne d' Arc mmmmm. a. to read Ans. For knowledge zzzz. To whom is this letter addressed? fffff. b. The best way to distinguish between right and wrong is: bbbbb. Jeanne d' Arc cc. My Experiments With Truth sssss. Geetanjali ttttt. c. to discuss eeeee. For trade aaaaa. to discuss aa.II 84 . Lenin ooooo. to argue ddddd. to give sermons ccccc. Which is the most famous book of Nehru? rrrrr. Godan ©NIIT Coordinator Guide – Personality Development Programme . a. Mahatma Gandhi hhhhh. Letter was not sufficient to convey all his thoughts. c. Why did Hiuen Tsang come to India? xxxx. Mussolini ppppp. Who started the Russian Revolution? nnnnn. Indira Gandhi was inspired by the story of: jjjjj.Adolf Hitler Ans.

Her mother yyyyy. 1917 bbbbbb. b. Naini prison. Instead of the usual material presents. b. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. According to Nehru. c. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. Tihar jail gggggg. he reaches out to her from the prison through a letter. Indira Gandhi was born in the year: zzzzz. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. Sarojini Naidu Ans. ©NIIT Coordinator Guide – Personality Development Programme .Ans. If she ever found herself in doubt. 5. the best friend of his daughter could be: vvvvv. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. Write a paragraph on Nehru's love for his daughter based on this letter Ans. 1921 cccccc. The Discovery Of India ee. Bapuji xxxxx. Lenin. Andaman and Nicobar Islands eeeeee. Naini prison. None of these Ans. and told Indira that she should stay inspired by such people and serve her country. Write a summary of the letter without losing meaning of the text in about 150 words. On her birthday. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. she should never do anything in secret as if she had something to fear or hide. 1917 gg. Her mother ff. c. Like a good father. Ans. Nainital 4. 1914 Ans.II 85 . and Mahatma Gandhi. Nainital ffffff. 1923 aaaaaa. Through this letter. Nehru reminded Indira of heroes such as Jeanne d’ Arc. it is evident that Nehru loved his daughter deeply. Nehru himself wwwww. Where was Nehru imprisoned? dddddd. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. he sent her invaluable advice and his blessings.

6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:

  

This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.

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Chapter Six Objectives In this chapter, the students have learned to:

  

Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions

Focus Areas To conduct this session, you can use the following approach:

  

Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:

    

Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.

After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"

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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:

   

Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility

Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.

2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.

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The stranger hated children because his wife died while giving birth to their first child. ©NIIT Coordinator Guide – Personality Development Programme . Ans.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. who is very sensitive and emotional. The train halted at Saharanpur. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. Schwamm was a very loving and a kind-hearted father. and tries to fight it by going and waving back at Schwamm’s son. The stranger thought that the kid was the reason for his wife’s death. not even a single passenger from the train waved back. The stranger. develops feelings for the little boy and does the same just for the sake of his happiness. The father was keen to make his son happy.II 89 . Is there any message by the author? Ans. What is the central idea of this short story. The blind man started talking to the girl in a very friendly manner. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. 5. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. It tells us how little incidents can make huge changes in our life. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy. who regains hope and faith in everything because finally a man waves back at him. The story revolves around a small kid. The moral of this story is that determination is as important as taking the initiative to achieve a goal. One man. Schwamm decides to board the train to wave at his child. said goodbye and got down at the station. He loved his child a lot. Write a critical appreciation of the short story in about 100 words. The girl collected her things. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. 4. 6. and waved his hand in response to the small child. Solution to Section 6. Just to make his child happy.3. it was not true that the stranger did not like small children at all. he went to a different city to board a train. who dislikes children because of his wife’s death. The happiest person at the end of the story is Schwamm’s son. Just for his child's sake. The stranger woke up early in the morning. boarded the train. subconsciously knows that his belief is baseless. inspite of his past happenings. However. Comment on Schwamm as a loving father. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. Ans. Why did the stranger hate children? Did he really hate them? How do you know? Ans.

The suicide bombers escaped from the police. Ram has not paid the telephone bill. The school is reopening on August 1. Ans. Ans.5 Convert the following statements into interrogative sentences.II 90 . 1. When is the school reopening ? 4. Ans. 2005.Solution to Section 6. Did Mary came to school today ? 3. Ans. Has Ram paid the telephone bill ? 2. Mary did not come to school today. Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme .

Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. Body In the body. Tell the students that analysis must be carried out throughout the presentation. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points.II 91 . brainstorm and collect all the relevant material. Tell the students to follow the method with which they feel comfortable and confident. quotations. Explain the importance of body language while delivering a presentation. Discuss the structure of a presentation. Explain to the students the importance of using visuals in a presentation. After the objectives have been clearly established. the students have learned to:    Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. Inform the students about the importance of organizing a presentation. Explain to the students the various methods of delivering a presentation. stories. which helps in modifying the presentation according to the response of the audience. you can take the following approach:        Explain the various steps that the students should follow to create a successful presentation. the objective of the presentation needs to be clear. Explain each point adequately: Any point that may be new to the audience should be adequately explained. Tell them how visuals can help them in making a presentation successful. ©NIIT Coordinator Guide – Personality Development Programme . Tell the students that rehearsals must be conducted before delivering the final presentation. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. or questions to capture the attention of the audience. Tell the students that further analysis of the audience in terms of age. Discuss the advantages and disadvantages of the various methods of presentation. and background knowledge should be made before the presentation. Tell the students to use body language as an additional support. Writing a content outline before the presentation helps present a structured presentation. you need to:     Limit the content to a few key points: The content of the presentation can be chunked into key points. Preview key points: The key points of the presentation should be mentioned in the introduction. nationality. They should look confident and establish good eye contact with the audience. The structure of a presentation consists of three parts:    Introduction Body Conclusion Introduction In the introduction. you need to:    Capture the attention of the audience: Use jokes. Then. Structure the information properly: The information must have a logical structure and order. sex. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section.Chapter Seven Objectives In this chapter. The content and the style of presentation should match the objectives. Each slide should contain a maximum of six points. organize the material around the objectives.

II 92 . lack of confidence and presentation skills can result in poor performance.2 2.1 5. Conclusion In the conclusion. audible voice Used correct pause. Evaluate the presentation on the basis of the following parameters: S. No. This also ensures a quick revision of the content.1 3.1 2 2.4 5. Any doubts can be clarified at this time. Ask the students to give a PowerPoint presentation. you need to:    Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out.5 3 3.1 6.5 6 6. however.1 2.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear.4 2. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . You might be having complete knowledge of a subject.3 2. 1 1.3 5. A logical flow will also help in easy transition from one topic to another. Encourage questions: Questions should be encouraged at the end of the presentation.2 5 5. Ensure that the ideas keep flowing: One key point should lead to another. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved.1 4. stress. Explain to the students that lack of performance does not necessarily mean lack of knowledge.2 5.2 4 4.

charts. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text. 7 7. Dress appropriately. the students need to:       Structure the content logically. Follow certain guidelines while delivering the presentation. charts.II 93 . Use effective strategies to remember the content. ©NIIT Coordinator Guide – Personality Development Programme . Whiteboard: A whiteboard is similar to a blackboard. the presenter can flip back to a previous page and refer to it. They are attractive to look at and are cost effective. Prepare for the presentation well in advance. Use visual aids appropriately. and are made of a thick. Posters: Posters are large sheets of hard paper and can be used to depict pictures. At any point of time.S. They can be used more than once. No. Common Visual Aids The commonly used visual aids are:        Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors. font sizes. bullets. transparent plastic. or diagrams that does not fit in the transparency are distributed to the audience as handouts. Markers of different colors can be used on a whiteboard to write or highlight information on the board. types.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. or additional data. They are cheap and affordable. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall.1 8 8. graphics. Handouts: Data in the form of figures. and styles in a presentation.

II 94 .©NIIT Coordinator Guide – Personality Development Programme .

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