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Coordinator Guide – Personality Development Programme - II 1
CH A PT ER - SPEC IF IC IN PU T S: P A R T - I
Chapter One Objectives In this chapter, the students have learned to:
Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning
Focus Areas To conduct this session, you can take the following approach:
Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.
Coordinator Guide – Personality Development Programme - II 2
Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.
Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.
Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:
Coordinator Guide – Personality Development Programme - II 3
He also wrote the script for the project. Chris changed the pixel values of the buttons. did not overlap the button. After the templates were finalized. The project plan was made and shared with all the stakeholders. who loves working with colors. ©NIIT Coordinator Guide – Personality Development Programme . Monica. Only Ashish was authorized to install the audio software. when displayed.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. Meanwhile. created the buttons. John also coordinated with Monicato discuss the various ideas for the kinds of images to include. John asked Monica to modify some pictures. and images for the frames. he suggested that the buttons should be placed a bit lower so that the correct answer. David also suggested John to include some examples in the script. and then wrote the script. The team members were assigned different roles and responsibilities. As a result. Team members from various departments where part of the project team. to make it more effective. Sheila needed the audio software to edit the same. Chris was busy coding for the course. She asked Ashish to install it. arrows. He found a few mismatches and asked Sheila to rectify the errors. John created the course by putting the content in the checked frames. John listened to the freshly-prepared audio and checked it against the script. This project involved developing a course about the basics of HTML. sidebars. David gave John ideas to improve the readability of scripts.II 4 . For example. He wrote a large volume of code and checked the templates several times for errors. read books. divided the content into lessons. He researched extensively on the Internet. Sheila made several phone calls to voice-over artists and fixed dates with them. John also shared the script with David. John also mailed Sheila the script for which the audio had to be recorded. David manually checked all the templates and gave suggestions to improve the usability of the templates.
or sound effects. ISV partners. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. graphics. and Corel Draw. These programs specify instructions for computers to perform various functions. ©NIIT Coordinator Guide – Personality Development Programme . interfaces for intranets. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. identifying business rules. and business processes. personnel. creating logical and physical data models. and other requirements for Web-related products. Some of the common responsibilities include installing and maintaining software. the system administrator may also be responsible for providing training on support skills to the IT personnel. Programmers: A programmer is responsible for writing. testing. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. content developers provide technical support to end users. ask the students to identify the roles involved. and the customers. and maintaining detailed instructions. A computer programmer may be required to use various computer languages. providing in-house software training. customer service engineers. The content developer may design applications for various technical and commercial users. or help desk technicians. The system analyst helps the organization get the maximum benefit from its investment in equipment. Illustrator. Sound engineers: A sound engineer mixes and synchronizes music.II 5 . Web designers use software such as Photoshop. and working as client support representatives. analyzing source systems and business requirements. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. Web designers: A Web designer designs Web pages. System administrators: A system administrator manages the hardware of computers and networks in a company. presales and services organizations. voices. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. Fireworks. The network administrator should be accessible at all times to solve problems related to networks. In addition. websites. Some of the other responsibilities include leading projects. which are called programs. In some companies. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems.Based on the given case study. Content developers: A content developer is responsible for writing and modifying programs. Web banners. Network Administrator: A network administrator manages the network of the organization. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization: Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products.
Don is also good at supervising tasks because he has excellent monitoring skills. and is currently working as a software developer at Technology Systems. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. If you have responded with a 'No' to most of these elements. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B. your professional satisfaction level is low and you should look forward to improving your job conditions. Write about your short-term and long-term professional goals. Ans.Solutions to Chapter One Questions 1. he won the first prize in technical writing. Prepare a brief self-portrait of yourself for a professional career. 2. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. He has also worked at Smart Developers as a technical writer for one year.Tech. He is very innovative and takes initiative in all the functions related to his field. However. ©NIIT Coordinator Guide – Personality Development Programme . Don is an avid sports person and has represented his college cricket team at the university level.II 6 . He constantly evaluates his surroundings and analyzes situations. He offers his support and advice when required. he is not confident about his communication skills and is not comfortable doing sales. He regularly organizes technical fests and seminars. Ans. While working at Smart Developers. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements. Short-term professional goals refer to the goals to be achieved within two to three years.
): Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5. create a table with three columns. Ans. what do you want most from your job? If you were granted a wish. according to you. Prepare a self-improvement plan for the next five years.No. which achievement has given you immense satisfaction? What. as shown: S.II 7 . To prepare a self-improvement plan. Ans. Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list. These goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain. Long-term goals are derived from the vision of the person.Long-term professional goals refer to the goals to be achieved after at least five years. 1. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme . Ans. 3. Select your strengths from the following list (This is not an exhaustive list.): Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4. List your strengths. which job or position would you like to attain? In your past. 2. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3. List your weaknesses.
He should be an avid reader and should constantly update himself with new technologies. He should always work towards building healthy professional and personal relationships. However. prepare a portrait. He should aim for a peaceful and prosperous life. 4.No. 7. you can create a word portrait of your prospective life partner by answering the following questions: 11. which talks about pursuing one’s dreams. 2. List negative personality traits that you don't want your spouse to have. ©NIIT Coordinator Guide – Personality Development Programme . What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. 3. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions. Similarly. He should preferably be an M.Tech. 14. A sample portrait is given below: Donna Bard is a kind hearted and honest girl. describe yourself as well as your prospective life partner. 6. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. he should enjoy participating in sports activities. 5. Ans. 15. She works hard and is known as a motivating team player. 17. 16.S. 8. If you are single. 18. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. He should always exude high energy levels. She works as a manager in an organization. 10. If any feedback for improvement is given to her. He should have good leadership qualities. 20. List the minimum standard of performance that your prospective spouse should achieve. She always strives to improve. 9. Besides working hard. she accepts it gracefully and works towards removing her weaknesses. She gets inspired by reading 'The Alchemist'. and should have strong management skills. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. You can create your personal word portrait by answering the following questions: 1. 19. 5. 4. She is disciplined and loyal towards her work. 12. she tends to ignore her health care routine and this results in fatigue and depression. 13. What type of people irritate you? List the moral values that you abide by.II 8 . Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics.
which is common in all the organizations. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. The bio-data is the most important document in the interview. start with discussing the screening and selection procedure. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. Tell the students that to target a suitable job.Chapter Two Objectives In this chapter. This information is provided for you in the additional inputs section. as given in the additional inputs section. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. Ask the students to make a list of all the educational qualifications. and abilities. it is necessary to analyze the job opportunity and ensure that it matches their expectations. skills. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. At this point. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. and special achievements as mentioned in their bio-data. Give the students a list of desirable qualities that organizations look for. it is very important for them to analyze the job opportunity. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. projects. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data.II 9 . ©NIIT Coordinator Guide – Personality Development Programme . you can tell the students about the different types of interviews that are conducted. After this exercise. To do this analysis. To prepare students for the interview. trainings taken. Tell the students that before they apply for any job. the students have learned to: Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. you can take the following approach: Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview. This exercise will help the students assess their personality. values. Tell the students that it helps to know the various characteristics of interviewers.
If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. Others may find that the job opportunity does not seem to match their expectations. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. Ask such students to select another job opportunity article and repeat the exercise. At the end of this exercise. always remember to: Shake hands firmly with the interviewer.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. Background of the company 2. Type of work 12. Job safety 11. as shown: Expected Factors 1. Remuneration/perks 14. Relax! Don't rush through the interview. Maintain regular. Location 6. Keep your hands on your lap. Agreement contract/service bond 15. attentive eye contact. Any news-making issue in the past 9. Qualities required 13. ask them to refer to the company's website and brochures to gather more information. Products and services 3. Mirror the interviewer's techniques. After all the students have selected at least one job opportunity. look at their self assessment and career planning analysis. Number of employees 5.II 10 . Sit straight and alert. Tips on Body language During an interview. Future plans of the company 7. tell them to fill in the information in front of the respective factor in the table. Give students time to research all information. ©NIIT Coordinator Guide – Personality Development Programme . Instruct the students to draw a table with two columns. Give a formal smile. and discuss the same with their friends. Annual turnover 4. ask them to select the job opportunity they think will match their expectations. Competitors 8. students who have been able to tap the job opportunity of their choice will be happy with the outcome. ask them to assess it keeping in mind the 15 factors given to them. Then. Then. Position offered 10.
Is cost-efficient and less time-consuming. Could involve walk-in interviews. Is an interview of a candidate by different interviewers separately. depending on the factors such as the job profile. Involves questions that are often framed beforehand. Provides an interviewee several chances to present his/her abilities and skill set.Types of Interviews Different types of interviews are used in different situations. Is an interview between one interviewee and a panel of two or more interviewers. Is usually used to screen interviewees. and the cost that the organization wants to incur on the interview process. Requires participants to appear for selection tests. Is conducted by companies at the campuses of various colleges and universities. The various types of interviews are: A one-on-one interview: • • • • Is an interview between the interviewee and one interviewer. Is conducted over the phone line by using a microphone. Can be held for all posts and for all levels. A board interview: • • • • • • A rotational interview: • • • A walk-in interview: • • A phone interview: • • • • • A video interview: • • • A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme . Is usually conducted by the government or large organizations. managers. Involves direct assessment of the interviewee by the interviewer. the time available. a psychologist in the interviewer panel. Has a fixed evaluation scheme to assess the interviewees. May be conducted for candidates residing in a different country or at distant locations. and special software. Has personnel representatives. May be scheduled or unscheduled. The number of interviewers may vary. Involves presentations by companies who want to recruit the students. Has a set of fixed questions for all interviewees. Is usually used to screen interviewees.II 11 . an on-the-job specialist. Can serve as a platform to check validity of information in the resume. Is conducted over the phone. and occasionally. Involves questions that are asked on the area or field each interviewer represents. Usually involves each interviewer targeting a particular aspect of the interviewee's skills. Is a convenient and speedy method of recruitment. Features a selection process that is based on the collective input of several people. a video camera.
V. Address .co. Passed AISSCE AISSE B.Solutions to Chapter Two Questions 1. 24 : 410. Date of birth. Add a cover letter or note mentioning the code number and other details specified in the advertisement. D. Use simple and concise sentences. Name 3. Address . Use terms and phrases relevant to the industry.M. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A. No. Give a consistent and symmetrical look. Period From to : raovinay10@yahoo. Occupation 10. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam.A.Engg. 21-D. Faridabad (HR) 5. Age 4.10.V. Here is a sample bio-data: Bio-Data 1. Marital status 11. E-mail ID 8.S. Prepare a good bio-data of yourself. The following guidelines needs to be followed while designing a bio-data: Avoid spelling and typing errors. Surya Apartments. Faridabad M. 21-D.24 First First First ©NIIT Coordinator Guide – Personality Development Programme .2 65. Faridabad (HR) 6.3092391 7. Ans. Surya Apartments.in : Mr. 14. Name of the post 2. 3. Father's name 9. 2. Limit the bio-data to two pages. Telephone numbers : 0129 .66 78.present : Software Engineer : Vinay Yadav : 10. Faridabad D. College Ambala.1981.Tech % Marks Class 1. 81.II 12 . Academic qualifications Sl.permanent : 410.
20. Prepare a brief description of your favorite subject or topic. list down your learnings.000/-pm 13. aptitude tests. such as writing a technical paper or participating in seminars and technical competitions.000/. Won the first prize in technical writing. No.12. References : C. such as RDBMS and Operating Systems. Professional skills 16. Group discussions: In the group discussion round. 15. Ans. Project work preparation: Most organizations focus on project work because it reflects your own work. language tests. Work experience: Sl. Date Signature 2. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’.pm Rs. : Available on request. logical reasoning tests. and an answer as to why you chose this topic. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. and System Analysis and Design (SAD). Here is a plan to prepare for an interview for a software engineer's post: 1. such as ‘Role of JAVA in the Internet’. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds: Preliminary written tests: This includes IQ tests. organizations ask candidates to discuss a specific topic among themselves. such as: Why did you choose this particular project? What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone. Extra-curricular activities : Played cricket at the university level. and discuss them during your interview. 14. and always mention if you have contributed to the advancement of any application during your training session. 10. The topics can range from current events to technical topics. Special attainments: List down all your special achievements. Oracle. Personal interview: To prepare for a personal interview round. Briefly write out a preparation plan for an interview for a software engineer's post. You can prepare for the preliminary written tests by using books that contain sample tests. 2. ©NIIT Coordinator Guide – Personality Development Programme . In addition. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. You can practice group discussions with your friends and improve upon your communication skills. and technical knowledge tests.II 13 . Technologies Systems Smart Developers S/W Developer Technical Writer Rs. C++. Personal attainments/distinctions : Organized technical fests and seminars.
Principal accomplishments : Modeling. and maintaining the software system. Oracle. Leadership quality : Handling different projects related to software systems. A software professional may possess any of the following traits: Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . Prepare a list of your strengths and weaknesses.Tech Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system. Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C. List your qualifications and skills that will help you get selected for a job. Ans.II 14 .3. Ans. C++. and System Analysis and Design (SAD) • 4. Chemistry. developing. Maths College: B. The qualifications and skills that will help you get selected for a job are: Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics.
Interpersonal skills : Ability to analyze situations. C++.II 15 . Handling a team of seven software professionals. I have been brought up in a atmosphere where discipline and respect for elders is a way of life. 3 years of experience as a S/W developer. from M. Ambala. developing. Based on the above-mentioned qualities. I believe strongly in values like honesty and hard work.5. Engineering College.Tech. Vinay has identified a goal for his professional life. My name is Vinay Yadav and I am a software developer with Technologies System. : Designing a software system and writing code for different modules of the software system. Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills Skills related to job : C.Tech. I am a person with a high degree of integrity and team spirit. and System Analysis and Design (SAD). 6. and maintaining the software system. Oracle.M.Tech : 1 year of experience as a technical writer. and I am aspiring to do an M. Vinay plans to become a project manager in the next two to three years. : Managing different projects related to software systems. Ans. ©NIIT Coordinator Guide – Personality Development Programme . Because he has a strong technical experience and good interpersonal skills. Assume that Vinay possesses the following qualities: Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics. Chemistry. : Modeling. I have done B. Ans. Identify an appropriate career goal for yourself by matching your qualities to the job. Responsible for making high-quality software systems. giving comprehensive information about yourself within two minutes. Maths : B. Introduce yourself.
ask them to get the summarized results of their self assessment and career planning analysis with them. They should follow a philosophical approach and start thinking of the next job opportunity.II 16 . ask the students to practice mock interviews with their friends. and they should learn from such experiences. such as by giving mock interviews. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. if they interact with the fellow candidates. Explain to the students that failure in an interview should not dampen their spirits. ©NIIT Coordinator Guide – Personality Development Programme . you can take the following approach: Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview. Discuss the ways by which the students can release stress. Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds. professional experiences. Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. and the various interpersonal and job-related skills mentioned in the bio-data. Explain to the students that the other candidates appearing for the interview are also like them. it will help divert their minds away from the stress and nervousness. they can answer all the questions and can overcome any obstacle. Before the students give a mock interview. They also have their own set of strengths and weaknesses. the students have learned to: Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session.Chapter Three Objectives In this chapter. Explain to the students that if they are well prepared. and they may not have answers to all the questions. In addition. The questions can be related to their educational qualifications. They will feel light and enthusiastic.
His/her dress 19. Ability to use suitable closings 37. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme . 7. Eye contact level 25.The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews.II 17 . Confidence level 28. Promptness while answering 34. Clarity of answers 31. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1. His/her posture 16. His/her listening skills 40. 10. Clarity of introduction 13. His/her resume 22. The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4.
I feel a compulsive need to prove my worth. as shown: Personal Stress Index S. ©NIIT Coordinator Guide – Personality Development Programme . Present those statements in a tabular form and ask the students to rate each statement based on their preferences. I am apprehensive in handling responsibility. I wish for immediate appreciation and recognition. Give the students some statements that convey the behavior pattern of a person in a given condition. I find my life unfulfilling and meaningless. to be used if the students strongly disagree with the statement. Ask the students to create a table with seven columns. Accordingly. I am very critical of any displeasing behavior around me. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview.II 18 . Tell the students that besides knowing about the possible questions that can be asked during the interview. they need to rate each statement from 0 to 4. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities.No. The body language of the students will tell the interview committee about their nature and motivation level. consider the following questions: 21. defeats. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. 22. they should also know about the questions that the interview committee may consider. ask the students if they are feeling more comfortable facing the interviewer. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. and failures. For example. The ratings vary from 4. 26. I feel anxious about undertaking new endeavors. 24. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. 23. Tell the students that they can rate each statement by entering the number in the respective rating column.After the mock interviews. I feel insecure and anxious about my future. I blame myself for my mistakes. 25. to be used if the students absolutely identify with the corresponding statement. This will help them assess their actual stress level. to 0. I am extremely impatient and get easily frustrated. Tell the students that by judging their team building and coordinating skills. they will be judged on the points given above. the interview committee will be able to determine if the candidates can work cordially.
and a PSI between 20 and 40 indicates that the students need to be counseled.II 19 . ©NIIT Coordinator Guide – Personality Development Programme . A PSI of 5 or less indicates an exceptionally low level of stress. A PSI between 10 and 20 indicates a favorable level.After the students have completed grading the statements. ask them to add the ratings given to the 10 statements. Keep the scores of the students confidential and create an appropriate action plan for each student.
Instruct the students that they should not hesitate to give inputs regarding the existing projects.Chapter Four Objectives In this chapter. and the coffee machine. such as the restroom. general practices. Provide them with the tips given in the Additional Inputs section. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. Feel secure and positive. this attitude gets rubbed off on their colleagues. After they have completed the assignment.II 20 . the canteen. you can take the following approach: Initiate a classroom session by discussing with the students how they should spend their first day in office. This is because a favorable first impression can lead to several good opportunities. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure.No. There is usually not much work to be done on the very first day. the students have learned to: Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. Warn the students that the inputs or suggestions for the values. However. Overachieving the Targets Tell the students that they will be observed closely the first few days. Explain to the students the positive effects of being enthusiastic. Clarify any doubts and seek information from your new colleagues or the HR personnel. Find out about the organization's rules and regulations. Use formal language. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. If they are full of enthusiasm. Wear a smile. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . Introduce yourself and engage in conversation with them. They should try to know more about the parameters to evaluate performance and behavior. give the students an assignment and ask them to complete it in a particular time. Do not make unsolicited comments and avoid politically incorrect language and humor. Familiarize yourself with the new surroundings. and regulations of the organization should be kept reserved for a proper opportunity. rules. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. This will give them an impressive start and enable them to rise faster in their careers. In addition. They should be extra careful when interacting with others and handling a new project. Familiarize yourself with the people who are introduced to you. For this. they will be able to get along with their colleagues easily. Do not hesitate to ask questions. they need to follow the hierarchy protocol. Ask if there is an official manual that provides such details. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. it always helps if they know what to expect throughout the day and how to conduct themselves. Explain to the students the importance of giving their best in the first assignment. Arrive at the assigned time and report to the concerned person. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). Such suggestions should be given only after prior consultation with seniors and colleagues. Observe the students while they work on their respective assignments. On the first day at work: Be punctual and report on time. and protocol. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. Be careful about what you say. Explore the building and find out the location of various departments and facilities. Look confident and feel comfortable. discuss with them the evaluation process and then disclose the name of the best student. such as: S.
In addition. Solutions to Chapter Four Questions 1. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. and extra efforts also affect their rating. Tell them that the situations can be personal or professional. The list of statements is as follows: Get your priorities straight. List out your short-term and long-term goals in your professional life. If they wish to secure a rating of five. new employees should strike a good rapport with their seniors and team members. It affects your personal and professional life. Keep learning new things to boost your confidence. Stay healthy and fit. Accept feedback with a positive attitude. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. In addition. Make a list of your qualities. After they have written the situations. Tell them that the tips apply to all situations. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . Believe in prayers. give them the list of tips that will help them overcome their problem. Pamper yourself. These things need not necessarily be related to your job. Explain to the students that their behavior. they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. Presence of team spirit will enable them to accomplish their project and organizational goals. If they feel low. tell the students that it is not enough to simply achieve the targets. Recognize all of your accomplishments and make a list of them. Short-term professional goals refer to the goals to be achieved within a span of two to three years. Appreciate your qualities and be proud of them.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. Ask the students to list down situations where they may not feel confident. Enthusiastic Team Player To create a good impression in an organization. team participation. Exhibit what you do best and teach it to others. Therefore. Do not take feedback on your projects personally. they should simply find clues to their problems with the help of these tips. they should try to overachieve the targets and improve upon their past performances. Do not underestimate yourself. Think positive and talk positive. If the employees are enthusiastic. This is because the lack of confidence in one area influences the other area. Always try to help others. the client perceives the organization to be reliable and ready for tough assignments. they should not concentrate on only achieving the explicit targets.II 21 . Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. Ans.
which achievement has given you immense satisfaction? What. If you have responded with a ‘No’ to most of these elements. Ans. your professional satisfaction level is low and you should look forward to improving your job conditions. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2. you are satisfied with your current position and you should look forward to achieve your long-term professional goals. according to you. Long-term goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain. Long-term professional goals refer to the goals to be achieved after at least five years.If you have responded with a 'Yes' to most of these elements. Prepare an action plan to achieve your goals. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . which job or position would you like to attain? In your past. make an action plan to achieve these goals. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. After you have identified your short-term and long-term goals.II 22 . what do you want most from your job? If you were granted a wish. Long-term goals are derived from the vision of the person.
In the next two years. Acquire a Master's degree in Technology. Good leadership qualities to be identified. Ans. 43. list the possible obstacles against each point. Continuous process. 41. Now. Discuss your goals with your family and seek their support. If possible. Lack of time to enroll for the course and to study. Heavy competition. Be ready to take on new challenges. 34. 36. 45. Take your first assignment very seriously and deliver your best. Now. 28. The list of obstacles can be as follows: 37. Family planning to relocate. Time span already given. make a plan to remove them and start working as per the plan. This will lead you and your team towards success. 35. Start handling two teams simultaneously. Write this list in the column 'How I plan to do. Acquire a position of a senior software engineer or a team leader. Write the respective deadlines in the column 'When I plan to do'. course. Take extra measures to perform better in your first assignment because it will help form a favorable first impression. 44. ©NIIT Coordinator Guide – Personality Development Programme . Remain in the current office for the next three to four years. Start making your list of accomplishments and start working on the list of shortcomings. Make efforts to get noticed in your team. 40. Ask your team members and seniors about the performance evaluation procedure.' Then. Always support your team members and cooperate with them. The time span can be mentioned as follows: 32. Always be ready for any opportunity and make sure to give your best performance. make a list of things to be done to reach that level. 46. Take the long pending leaves and get yourself enrolled for the M.Tech. if you have joined an organization as a software developer want to become a project manager. 3. This will reflect on your work and people will want you to work with them. 38. 33. write that it in the column 'What I plan to do.' The list can be as follows: 27. This will help you continuously assess your performance status.For example. allocate a deadline for each activity. raise the issue in an appropriate manner.II 23 . 30. You can plan to remove your respective obstacles as follows: 42. Build a bond of trust and understanding with your team members. After you have identified the obstacles. 31. In the next three years. Working on similar types of project again and again. Try to collect all the information related to your organization and understand the atmosphere of the organization. 29. If you are not comfortable about a specific aspect about the organization. Plan out a strategy to make a good impression on your first job. study with a friend who is doing the same course. Make efforts to get noticed by always appearing confident and enthusiastic. Ask your project manager to give you a chance to work in projects that involve new technologies. Devote two to three hours in a week for studying. Represent yourself as an enthusiastic and confident person. Always appear enthusiastic and full of confidence. You can use the following strategy to make a good first impression: Utilize your first day in office in getting familiar with your colleagues and the office environment. Learn about the new technologies. In the next three years. 39.
lack of time can result in poor performance. Any delay will result in loss of energy and enthusiasm. After they have made the list. This will enable them and their team to enjoy their accomplishments. their performance goes down and they feel depressed because they could not complete the important work.II 24 . Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . a person should categorize it as important. Tell the students to keep the final list with them for future reference. even after investing all their energy. In addition. not important. Explain to the students that being physically fit will help them maintain good health and perform optimally. Ask the students to list all the important tasks that they need to do on a daily or weekly basis.Chapter Five Objectives In this chapter. They should be practical and reasonable while planning their work. you can take the following approach: Initiate a classroom session by asking the students to list their skills and capabilities. can become urgent after some time. the students have learned to: Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. It is necessary to think well about yourself if you want others to think well about you. students should prioritize their tasks. On the other hand. In addition. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. Now. Tell the students that they should always fulfill their commitments. They will stay active and full of energy throughout the day. You may have complete knowledge of a task. they should set their own deadline and work towards achieving it. it is important to manage the various tasks and complete them within the specified time. however. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. To manage a task. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. important work. To accomplish their tasks efficiently. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. urgent. Therefore. Inform the students that they should not keep unrealistic targets because it might result in setbacks. thereby ignoring the important ones. This can cause self doubt and depression. but need to be performed in the future. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. ask them to prioritize in order of execution. Again. Then. Urgent work needs immediate attention and provides less time for execution. one should take care to complete all urgent work on time. If a deadline has not been given for an assignment. As a result. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. advertising this belief will help in creating a positive environment around you. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. Tell the students that planning should immediately be followed by implementation. ask them to list other tasks that might not be important. Adherence to commitments always boosts confidence. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. or not urgent. This will help them be enthusiastic and increase their confidence level. if not managed properly. ask them if they are utilizing all their skills and abilities. Therefore. Explain the difference between important and urgent work. Urgent work need not be important.
List out your qualities among the potentials given in this module. It also enables you to relax your nerves. Do not skip meals. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so.II 25 . Now. 2. Once in a week. ask the students to list the various physical problems they face while working. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. You can do this exercise anywhere and at any time of the day. In addition. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. Admire yourself.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. This will help them accept new challenges and perform better. Besides being assessed on your educational and professional standards by others. positive attitude. and consult a dietician for further guidance. Follow healthy eating habits. Setting priorities with practical approach: John sets his priorities before starting any work. have an organic fruit everyday. and physical fitness should also be recognized. they will be able to manage their responsibilities in the specified time. they will be full of life and vitality. However. This enables him to accomplish the tasks in a proper manner and within the specified time. This will help you remain organized. The appreciation and encouragement act as motivators and increase his potential. Perform small exercises. When we talk about education and profession. This beauty can be the nature or some good work going on in your neighborhood. The result will be surprising because most of the students will realize that they have not gone for a health check for years. This list will help them remain healthy and active while coping with a busy work schedule: Take 10 deep breaths. most of us tend to ignore the beauty around us. Many people tend to ignore these factors. Making commitments: After setting the priorities. factors such as enthusiasm. Following is a sample list of qualities possessed by John: Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. Tell the students that if they are healthy. Tell the students that they can take care of themselves if they follow these health tips. How do you propose to overcome the deficient potentials? Ans. Entertain your spirit. ©NIIT Coordinator Guide – Personality Development Programme . John makes commitments and works sincerely towards meeting the deadlines. ask them to write the last time they went for a health check. Few get the time to exercise or play a physical sport. After a hard day at work and going through several daily chores. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. Ans. He sets realistic goals. Solutions to Chapter Five Questions 1. Give the students the following list of tips. This will help in boosting your confidence on a regular basis. assess yourself and list down the good qualities that you possess. John needs to work on the following aspects: Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. Make a list of all the tasks. Ask the students to describe their health care routine. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. In addition. This process will help them assess their real potential.
Time gap between planning and execution of project: John tends to delay the execution of planned projects. He will ensure that all projects are executed on time. To ensure success. ©NIIT Coordinator Guide – Personality Development Programme .II 26 . This results in loss of energy and enthusiasm. he will share the schedule with his team members and his seniors. This will help increase his physical fitness. set up a fitness routine. and follow it regularly. John can take the following steps to overcome his weaknesses: He will consult the physical trainer.
without becoming distracted. He diligently responds to all the forwarded mails from friends and colleagues. and popular person. and avoid trying to be perfect in all the tasks undertaken. You can ask the students to use the format for time sheets given in the additional inputs section. and pays attention to smallest of details. You should keep referring to them during the day. Tell the students that they can follow several tips to manage their time better. He does not have time to pursue his hobbies and interests because he is in office during most weekends. she is completely down-to-earth and unassuming. they will be able to assess whether they have utilized the time well.II 27 . Every day. he does not really like doing extra work. it is just that he cannot say ‘No'. He is not climbing up the corporate ladder even after three years in the organization. They also help you prioritize tasks. By listing the activities performed in a day and the time spent on each activity. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. After reviewing the daily time log for four to five days. ask them to prioritize the tasks and allocate a time period for each task. she plans for the known and the unknown. avoid delaying task execution. Use time sheets: Time sheets can be analyzed to find ways for saving time. ©NIIT Coordinator Guide – Personality Development Programme . they can use ‘To do’ lists. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. Multitask: Do more than one task at a time. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. To create this list. Work only on those tasks that cannot be delegated. At the same time. and taking sufficient breaks when performing a lengthy task. Failing to plan is equivalent to planning to fail. committed. you can monitor the amount of time you spend on doing tasks. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. if you can do so. such as planning. He would rather suffer himself than let his image suffer.Chapter Six Objectives In this chapter. However. After discussing the two different personalities. Tell the students that they should maintain a time log. which could otherwise throw work out of gear. Ms Balanced is a smart. At the end of the day. Then. Ask the students to make a list of tasks that they do in a day. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. Refer to the Additional Inputs section to get information on the ‘To do’ lists. successful. If only he could learn how to rule his life instead of allowing other people to rule it. they will not feel frustrated if they cannot complete specific tasks. Delegate work to others: Identify tasks that can be delegated. the students have learned to: Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. In addition. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. tell the students to adhere to the following guidelines to manage time effectively: Plan and organize: Take out time for planning and organizing. you can take the following approach: Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. His colleagues flock to his workstation because it is a good place to hang out. Maintaining a time log will enable them to assess their pattern and identify their problem areas. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. and then state the various guidelines that can be followed for effective time management. if any. She helps people around her and nurtures them because she believes in their potential. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. This ensures that you are in a better position to manage the day ahead. They should maintain the time log on a daily or weekly basis. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. prioritizing. By doing this exercise regularly. wherein they can write all the tasks to be done and allocate time based on the nature of the work.
©NIIT Coordinator Guide – Personality Development Programme . Do not plan for 100 percent of your time. Update the list constantly. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. More time for family. hobbies. Therefore. There are two types of 'To Do' lists: Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do. and friends: Time management helps you restore the balance between work and leisure hours. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. divide a task into a number of smaller tasks and start doing them one by one. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. Plan for tasks that have deadlines. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. you do not feel stressed. Handle interruptions well: When planning your activities.II 28 . Conquer procrastination: To avoid procrastination. Tell the students that effective time management results in: Ability to control one's activities: Effective time management helps you prioritize and organize your activities. Deadlines being met consistently: By prioritizing tasks and organizing schedules. Prioritize all your tasks. Allocate time for pending tasks. 'To Do' lists and time sheets are the tools that you use to manage time. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. Always plan for less than 100 percent of your time. assign some time for interruptions. you can make sure that deadlines are met regularly. This puts you in control.
3. List your activities for a week or a fortnight. 2. It helps you track your time and analyze whether you are spending your time productively. To use a time sheet effectively: 1.You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. Use a time sheet to track your time. Analyze whether your time is being spent usefully. and use a 'To Do' list to plan your activities. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme .II 29 .
they can make a list of points to be discussed in a specific meeting. based on their lifestyle and comfort level. It is a continuous process. There can be many more ideas based on the number and types of tasks listed by the students.II 30 . Suggest to the students that the continuous time management process should not tire them. they can watch movies on TV while performing household chores. As the changes occur in one's personal and professional lives. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. ©NIIT Coordinator Guide – Personality Development Programme . For example. With every change in the daily routine. they should think of innovative ideas to manage time. one should make a mental note of the change and try to manage the schedule accordingly. While traveling for office.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. They should enjoy this activity. Now. During the weekend. Ask students to think of ways to save time and still complete all the tasks for a specific day. and they can even pay off their bills online while listening to their favorite music. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also. the time management schedule also gets altered. Tell the students that. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. Tell them that they can refer to their personal time management survey form. These new ideas can help them manage time better and improve their performance. they can make phone calls while watching television.
Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. To create a time log. These activities should be given equal importance. Worked on the reports and cancelled going to the gym. In the fourth column. Prepare a time log by listing the tasks to be done in a day. The meeting had to be postponed for another hour. Prepare a time log for utilizing your time and note down your own reactions to your time management. Based on the result derived. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time. 6. This resulted in delay in planning and executing the meeting. 'Incomplete'. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. This delayed the subsequent tasks. however. therefore. had to work upon another task and this activity got postponed for the next day. the second column will specify the task.No. Ans. 5. In addition. 1. However. create a table comprising four columns. Skipped lunch for this reason. This delayed the rest of the activities. it took two hours. and the third column will contain the time allotted for the corresponding task.Solutions to Chapter Six Questions 1. The first column will contain the serial number.' A sample time log is shown as follows: S. 3. or 'Not attended to. ©NIIT Coordinator Guide – Personality Development Programme . specify the result as 'Completed'. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. You can also prepare a time log to manage your weekly or long-term tasks.II 31 . 2. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. Started to initiate a fun activity at work. not all the colleagues were interested in continuing with it on the same day. The module could have completed in an hour. 4.
This will help me achieve the targets on time and will enable others to learn and improve upon their performance.00 to 11. Learning to say 'No' will help me save a lot of time.30 A time commitment plan for Module 2 of the first semester of MCA.30 to 5.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme . Instead of making personal targets.00 to 10. both planned and unplanned. Ans.2.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1. This unnecessarily delays the things and affects the complete schedule.30 11.30 to 12. 3. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues. This will help me save time. to be followed daily for 4 weeks.00 to 10. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time. is as follows: Time 9.30 to 4. This results in an increased amount of work. I will make team targets.30 to 2.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4. I will involve my team members in my work.II 32 .30 to 1. to be followed daily for 12 weeks. I plan to do the following: I will have a practical approach towards work and will try to strive for excellence rather than perfection.00 to 11.30 12. Ans. is as follows: Time 9.30 to 3.00 10.30 2. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues. I will say 'No' to the tasks that do not contribute to my goals. This results in too much of work and effort.30 3. Identify your weaknesses related to time management and create a plan to overcome it.00 11. irrespective of the requirement. To overcome my weaknesses. Here is a sample list of weaknesses related to time management: I try to do each and every task to perfection. A time commitment plan for Module 1 of the first semester of MCA.
30 11.II 33 .10.30 to 1.00 to 11.00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.30 12.00 to 11.30 to 12.30 ©NIIT Coordinator Guide – Personality Development Programme .
Raising your voice. you should always be ready for feedback and criticism. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. the students have learned to: Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. offering arguments. If a person criticizing you is doing it out of habit or frustration. Provide the students with the list of problems they can face while communicating with others. Suggest that they should gain knowledge by reading content related to their field of work. Giving lame excuses will add up to your negative behavior. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. and resorting to emotional outbursts will only aggravate the situation. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . your family and friends can guide you. However. you can take the following approach: Initiate a classroom session by explaining the importance of a good personality. You should always learn from your mistakes. the better their personality will shape up. you are in a better position to assess the situation. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression.Chapter Seven Objectives In this chapter. After you have identified the reason. There are no specific aspects that determine a personality. discuss it at length and get to know about the reason. instead. For this. you should work upon it. ignore the criticism.II 34 . Do not react instantly: Reacting instantly to criticism will only show your insecurity. It includes various aspects of your lifestyle. you should work upon it and try to improve yourself. gaining knowledge is futile if the students cannot express themselves properly. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. If you are calm and composed. Irrespective of the kind of feedback. admit it instead of giving excuses. If the reason behind criticism is jealousy. In addition. Tell the students that their personality grows along with them. you should learn to stay calm and ignore it. Ignore specific feedback: Always identify the source of criticism. If more than one person is making a similar comment. ignore it at once and move ahead. Students can use the following ways to accept feedback and criticism gracefully: Accept your mistakes: If you have made a mistake. Take corrective action: Instead of getting depressed or developing an inferiority complex. you should look at the possible reason and work on it. you should never get defensive. If it is out of jealousy. you should reply through your work. Factors such as courage. Absorb genuine feedback: If the reason behind criticism is improvement. you should learn from your mistakes. Make it a learning experience: There is always something to learn from criticism. The more knowledge they gain. If it is a genuine criticism. you should continuously assess your behavior and work on the shortcomings. If the criticism is about behavior or habits. To improve your personality. they should work upon improving their verbal and nonverbal communication skills. you should not react instantly and reply by using harsh words. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. Attaining a good personality depends upon various factors. They should keep themselves updated with their field of work and current affairs. Acknowledge the reason: If the reason behind criticism is competition. For this. Concentrate on how to gain from the criticism. they should observe their surroundings and interact with learned people. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. logical analysis. and successful experiences can also help in increasing their confidence level.
ask them to list down the problems they faced in both cases. and language. Then. volume. tone. Therefore.To have a good personality. Use hand and face expressions to enhance the expression of what you are talking about. your verbal communication should be consistent with your body language.II 35 . nonverbal communication is also an integral part of communication. you also need to improve upon your nonverbal communication skills. a person should be knowledgeable and an effective communicator. form a list of common problems faced by students. the students were unable to convey the correct meaning of the story. Here is a list of some of the problems that the students may have faced when narrating their story in the class: The students were unable to make eye contact with the rest of the class. they were unable to induce the dramatic effects like various emotions and sound effects. Here is a list of some of the problems that the students may have faced when recording their narration: They were unable to make it sound interesting because they had to express themselves only through voice. it is best conveyed through eye contact. the students should think of the scenario they are depicting and should bring emotions in their body. it is necessary for a person to depict his emotions and feelings effectively through his voice. it is necessary to inculcate positive attitude for effective communication. The students were nervous and felt stiffness in their body when facing the class. The students can use the following tips to improve upon their nonverbal communication: Use eye contact when communicating. There are two types of communication skills. voice modulation. Because some students were not able to modulate their voice. Listeners tend to pay more attention to facial and body expressions. Therefore. they will be able to express the same. If they are able to feel the emotions. If a person wants to convey sincerity in his or her intentions. and body language. For this. Therefore. 55% respectively. ©NIIT Coordinator Guide – Personality Development Programme . Due to the lack of knowledge of vocabulary and grammar. A good vocabulary is necessary for effective speaking. Now. In addition. Ask students to record their voice in isolation. The following tips will help the students improve upon their verbal communication skills: When recording. a person with a positive frame of mind is more comfortable making gestures while communicating. therefore. Verbal communication skills consist of tone. Communication depends upon three factors: words. The use ratio of these three factors in any communication is 7%. They can narrate or describe an incident. 38%. The students should improve upon their vocabulary and grammar to make a good impact on others. The inability to make an eye contact is regarded as a sign of uncertainty. The difference between flat and modulated voice is similar to the difference between bland and spicy food. Based on their reply. and. ask the students to narrate the same in front of the class. The students should practice voice modulation to depict the emotions properly. Verbal communication is based only on voice. verbal and nonverbal.
Ans. I can utilize the time spent traveling to and from office for reading. Do not wear sports shoes to the workplace. Clarity of thought and vision reflects on your personality and therefore improves it. Ans. Avoid heavy make-up and jewelry: Women should never over-do their make-up. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. Makes colleagues feel comfortable about working with you. This will help me assess my time management skills and identify my time wasters. They should wear minimum jewelry to the workplace. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. Within a month. Solutions to Chapter Seven Questions 1. they should neatly trim the same. The additional qualities that can help you enhance your personality are: Enthusiasm: Being enthusiastic accentuates your personality. well-fitting shoes. They should not be faded or torn. If they wear nail polish. Beware of food that may leave a bad odor. I should be updated with the knowledge related to my field. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. I will think of new ideas to improve my time management skills. Use a mouthwash. Women should file their nails.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming: Clean and well-fitted garments: The clothes that one wears to work should be clean. If they sport a moustache or a beard. This change should reflect in my personality in one or two months. I will create a time management log and will keep a record of all the tasks to be done along with their time frame. Gives a feeling of self confidence. ©NIIT Coordinator Guide – Personality Development Programme . Wear shoes that match the occasion. they should ensure that it does not chip. Shows respect for the organization. Wear a clean. Ambitious people always stand out to achieve their goals and this quality develops their personality. Hair: Hair should be clean and neatly trimmed. Clothes should not be too loose or tight. Shoes: Wear comfortable. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. The hairstyle should be neat. people should also remember their failures and should learn from their mistakes. Here is a sample list of shortcomings related to personality: Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. 2. Nails: Nails should be clean and clipped. Then. Use a deodorant.II 36 . odorless pair of socks that match the color of your shoes. add a few more qualities that are helpful for total personality development. This quality is an aggressive form of being confident and is crucial for having a good personality. Use a breath mint if necessary. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. This helps them develop their personality. Dental hygiene: Brush your teeth regularly. Apart from the above nine qualities mentioned on personality development. Open to criticism: Besides making a list of achievements. Facial hair: Men should be freshly shaved. The various benefits of good personal grooming are: Helps establish credibility and gain the trust and confidence of peers and supervisors. Body odor: Take a bath daily and look fresh. they should be of the correct size.
I should be able to see a difference in two or three months. I will also learn some exercises to help improve my blood circulation and oxygen circulation. ©NIIT Coordinator Guide – Personality Development Programme .II 37 . This routine will help me stay active and lively. I will acquire a health care routine based on my working style and food habits.
you can take the following approach: Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. Hygienic factors do not lead to improved performance.Chapter Eight Objectives In this chapter. and motivational factors satisfy the psychological needs. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. Tell the students that in any kind of job. Some people manage to strike a balance between all the three styles and use these styles according to the situation. All humans are unique and different. company policy and administration. they do it in a cautious and mild manner. but can affect performance if they are not present. interesting and challenging work. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. These facts will help students look at human relations in a better way. People are generally never fully satisfied and no one is perfect. to achieve success in personal and professional lives. and Assertive. motivational factors lead to improved performance. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. and advancement for growth are motivational factors. feelings. The characteristics of people having aggressive behavior are: They can be directly or indirectly aggressive. nature of work. The characteristics of people having submissive behavior are: They do not stand up for themselves. communication. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. Out of these factors. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. and opportunities for creative work. On the other hand. they should have the knowledge of dealing with people. or both the persons are partly right. These styles are Submissive. personality. You can assess a person's personality by determining a person's dominant behavior style. they should know about some fundamental truths related to human relations. promotion prospects. and working conditions are hygienic factors. Therefore. Aggressive. Tell the students about the model approach that they should follow to resolve problems related to human relations. the performance of a person is influenced by various factors. and concerns. ©NIIT Coordinator Guide – Personality Development Programme . human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. Tell the students about Herzberg's motivation-hygiene theory. Tell the students that hygienic factors satisfy the animal needs. company policy. According to this theory. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. and ability to lead people. There are three types of human behavior styles depicted by different people in different conditions and circumstances. while factors such as achievement. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. They can become sarcastic. These three behavior styles are present in every human being. People having aggressive behavior have little or no concern for other people's ideas. You can discuss the various behavior styles. If they express their views. Understanding these styles will help you decide how to deal with different people. factors such as salary. Explain Maslow's hierarchy of needs theory. recognition. These problems can fall into three categories: the first person is right and the other is wrong. Satisfied and content people become inactive. people in search of something always remain active because they are motivated. According to this theory. They do not express their views. Abraham Maslow has explained that a man is never fully satisfied. the other person is right and the first person is wrong. such as salary.II 38 . However. as given in the Additional Inputs section. each person has one behavior style as the dominant one. they act and react differently to their environment. However. Tell the students that in order to deal with and manage people. the students have learned to: Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session.
9.. They can get verbally hostile or abusive. They blame others for problems and mistakes. They are confident and have a positive attitude. They express their views directly but not at the expense of others. Behavior ©NIIT Coordinator Guide – Personality Development Programme . 4.just do it. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S.. I believe that .. That's stupid… What can we do to resolve this problem. ideas. 2. and feelings. 1. Statement Don't ask questions. Would you be upset if we. they respect the right of other people to express their views. I will be happy to answer your question.. 5.. but. It's nothing to do with me. At the same time. but. I am sorry to take up your time. its all your fault. It's only my opinion. They are able to negotiate and compromise. I would like to.. 7. They respect the self and others. and feelings. 10.. what do you think.. ideas. 6.No. People having assertive behavior express and pursue their own views. 3. They sometimes adopt a patronizing attitude. Now. The characteristics of people having assertive behavior are: They are honest with themselves and others. After I finish this work....II 39 . 8..
upright. ©NIIT Coordinator Guide – Personality Development Programme . which has already been proved wrong. Ans. In any conversation. Sometimes. He tries to avoid an argument. he has limited knowledge about his colleagues. He tends to make work-related decisions on his own without discussing it with his team. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. he looks from that person's point of view. He avoids making personal contacts with colleagues. He tries to be considerate and thoughtful in his behavior. He tries to convince the person working with him that he considers that person honest. List out your good qualities pertaining to Human Engineering. It makes the other person feel important. He admits mistakes easily and tries not to have an argument to prove his point. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively and criticize because these attempts are futile. and fair. Before asking another person to do something. He needs to improve his presentation skills. a consultant at Red Sky Inc. Ans. a consultant working at Red Sky. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. This will make them feel special. he is unable to control his anger. and this results in dull presentations. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering.II 40 . therefore. he listens carefully to people. he tries to reconcile as soon as possible. 2. If he enters in an argument with anyone. He should learn to stay calm if things are not happening as per plan. Sam.. He appreciates the efforts made by others.Solutions to Chapter Eight Questions 1. He should involve his team members in planning activities because this will give them a sense of belonging. He should try to get to know his colleagues. John. needs to work on the following points to improve his skills related to human engineering: He is unable to put his ideas across in an interesting manner. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him.
Tom was taken aback because Anita had never asked him to send the document. the students have learned to: Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. At home and with her friends. she told her team members about what had happened and spoke of the manager very rudely. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills.Chapter Nine Objectives In this chapter. Anita was deemed the 'Star Performer of the Month'. She disagreed with him and started arguing. she completed her management diploma at a premier management institute and got a job in a top software development company. Her manager reviewed her work after a week and was impressed. she had an idea that contradicted that of her immediate superior. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. you can take the following approach: Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. They can improve their general intelligence by improving their vocabulary. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. After the meeting. However. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. Those who have practical knowledge of their area of work enjoy a distinct advantage. They rely on their own abilities and knowledge. After three months. Explain to the students that gaining specialized knowledge will help them succeed. Tell the students that their success will always be rated on the basis of the result achieved. Soon after. During her first project. She went to her manager and told him her idea. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. Tell the students that a true professional should: Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . Anita kept arguing. during her appraisal. Anita argued that Tom was the one who had not sent the document. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. Because of this. He explained why it was not feasible. she had a bitter argument with her team members Grace and Tom.II 41 . Some of these traits are innate but others can be developed with experience. Explain to the students that they can accomplish their tasks through organizational ability. Anita began spreading rumors about Grace. and IQ. He gave her a very positive feedback and showed her work to the Head of Department. The manager explained again in detail why the idea was not feasible. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. they should also learn to develop these traits. reading and writing skills. Explain to the students that to develop a good personality. This knowledge is gained through formal education and self education. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. her rating was average. the team felt that she was not a team player. Therefore. This general intelligence helps them stand out and make a mark for themselves. She did not tell them the reason why he had not agreed with her idea. Tell the students that they should have immense willpower and ability to make their own way and walk through it. it is necessary to accomplish the task in order to be successful. good work ethics. Anita’s manager told her that he was very pleased with her work. She studied software engineering at a highly rated engineering institute and won an award for her project. and diligence. Then.
Ans. ©NIIT Coordinator Guide – Personality Development Programme . He needs to improve upon his way of presentation. and this results in dull presentations. Prepare an action plan for improvement of those qualities. which have made him one of the most successful businesspersons in the world: Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. My role model is Bill Gates. As a result. He started developing computer programs at the age of 13. He ensures that no chance to appreciate the other person is missed. Identify a successful role model and list two or three additional qualities other than those listed in this module. a consultant working at Red Sky. Ans. List out some of the important principles of human engineering in which you need improvement. He tries to avoid an argument. 2. It makes the other person feel important. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. he is unable to control his anger. upright. Bill Gates has all the characteristics of a successful person. He admits mistakes easily and tries not to have an argument to prove his point. This keeps his organization always at the top and in demand. and is present in 85 countries. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. Before asking another person to do something. employs 55. Microsoft Corporation is a leader in software services and solutions. John. In any conversation. List out some of the important principles of human engineering in which you are good at. he has the following three abilities. If he enters in an argument with anyone. 3. He tries to convince the person working with him that he considers that person to be honest. Following is the list of important principles of human engineering that John should work upon: He is unable to put his ideas across in an interesting manner. chairman of Microsoft Corporation. he looks from that person's point of view. Sometimes. which has already been proved wrong. He tends to make work-related decisions on his own without discussing it with his team. He has complete knowledge of his own field and has common sense to make practical judgments. he listens carefully to people. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. Ans. Besides having these qualities. He never waited for any external help and realized his dreams on his own. In 1975. and fair.II 42 . He has the natural ability to comprehend difficult concepts and analyze them clearly.84 billion for the fiscal year ending June 2004. Microsoft has a strong base of happy and satisfied customers. Microsoft generated revenues worth US$36. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. he started a company along with his friend Paul Allen. he tries to reconcile as soon as possible. He possesses strong work ethics and organizational skills. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively. He tries to be considerate and thoughtful in his behavior. Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. Today.000 people. Continuous advancement: Gates always aims to introduce innovative products.
This results in people taking him for granted. He should learn to calm down if things are not happening his way. This will give them a sense of belonging. ©NIIT Coordinator Guide – Personality Development Programme . he knows little about them. He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards.II 43 . He is unable to make hard decisions related to people he works with. He avoids making personal contacts with his colleagues. He should try to get to know about the people working with him more closely to make them feel special. He should involve his team members in planning the activities. Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts. As a result.
Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. IT professionals should possess good health and a delightful mind. while other traits can be developed with experience and perseverance. To be successful. people get to know each other and make impressions. Explain to the students that successful IT professionals have the ability to learn by themselves. co-operative. Ask the students to form groups of six members each and perform the following activities: Forming: In this stage. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. This is because collective effort is a must to ensure organizational success. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros.Chapter Ten Objectives In this chapter. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. To become a responsible and efficient member of a team. they should also possess good written and verbal communication skills. In order to remain self motivated. Tell the students that they should possess the knowledge of their field of study. c. Tell the students that successful IT professionals should be highly capable in managing human relations. It is very important to manage time for meeting deadlines and taking on new assignments. should also get along well with their seniors and team members. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. besides being proficient in their field. and interest in extra-curricular activities. 47. A team is a group of people working together towards a common goal. b. the students will be comfortable with each other and with the goal that they have decided upon to work together. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . interpersonal skills and abilities. the students will start working together and giving good performance. Answering the following questions will help them identify the reason of conflict and resolve it: a. Ask students to resolve various issues and concerns pertaining to the team goals among themselves. Tell the students that successful IT professionals know how to manage stress. the students have learned to: Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. They should are able to comprehend difficult concepts and analyze them clearly. IT professionals need to be eternal students and be in constant touch with new updates. an individual should be enthusiastic. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. Storming: This is the argumentative phase. Team spirit can be promoted by sharing experiences and by being flexible. Performing: In this stage. Every member is an important part of the team and is responsible for its success. you can take the following approach: Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. They need to ensure a high team spirit to accomplish their project and organizational goals. To express these knowledge skills. Some of these traits are generally innate. Tell the students that they should be work well within a team. Norming: In this stage. Tell the students that conflicts are bound to arise when individuals work together in a team. and committed.II 44 . Ask the students in each group to interact with each other to know each other better.
Robert gets assistance from these same people . He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . tell the students that to build relationships at work. Samuel decides that he will make an attempt to meet other people as well. After going through the preceding case study. He has an intense look on his face at all times because he is always thinking about his work. Such people are aggressive in nature and usually bring out new points related to team activities. Accommodating: People with this style participate in a conflict but do not get affected by the result. On the other hand. they must: Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. His bright eyes and ready laugh make people want to be around him. At times. Samuel is appreciated for being serious about his work from day one. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. Robert is as efficient a worker. However. Such people are actively involved in planning activities that can bring the team together. He always has a cheery look on his face. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. being preoccupied with thoughts about work. He notices that the people he had been greeting are not keen to communicate with him. They tend to adapt to the scene that seems to be suitable for the whole team. they initiate conflicts and try to prove their point of view. Samuel notices Robert making friends with people from different teams and departments. and leads to creative solutions. Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner.II 45 . Ask them to learn about the following conflicting styles and select their style: Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. Robert becomes popular in his team. ©NIIT Coordinator Guide – Personality Development Programme . As a result.in the corridor or in the office library. extracts the best out of individual talents. Competing: People with this style actively participate in a conflict. he forgets to greet them at times.they explain company policies to him and help him get accustomed to the office environment. if required Teamwork motivates individuals. Tell the students that avoiding such situations is not always helpful. Compromising: People with this style participate in a conflict in a reconciling manner.Tell the students that people react differently in a conflict. They don't fight over their point of view but try to settle the conflict within themselves.
Recognition and reward for team efforts. Give priority to their tasks over the team tasks.The Difference Between a Group and a Team A group turns into a team when its members begin to have: Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork: Motivates individuals. concern. and trust. Active contribution by all members. Do not share information. Mutual support. Extracts the best out of the individuals. Do not listen to others' ideas and opinions. Sound leadership. Recognition and support for individual differences. Offer support and motivation on the basis of personal likes and dislikes.II 46 . Are not open to giving and receiving feedback. Clearly established procedures. Practices Hindering Teamwork A team suffers when its members: Blame each other for failures. Leads to creative solutions. Mutual cooperation and conflict resolution. ©NIIT Coordinator Guide – Personality Development Programme . Practices Aiding Teamwork Good teamwork requires: Agreed-upon goals and clear objectives. Provision for review and feedback on individual as well as team performance. Do not give their opinions.
The project had to be completed within a month. because writing is also important along with speaking and listening. instruct the students to take notes while watching television. The client is very upset because the work does not match the requirements at all. the client is worried that the deadline cannot be met. Explain that factors such as courage. ask the students to: Control external and internal distractions. Familiarity with a specific language might not be enough. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. Ask the students of possible reasons why Jack and his team blundered. Listening is not the same as hearing. Avoid making any interruptions. tell them to present their views on the topic. Then. it involves interpreting and understanding. ©NIIT Coordinator Guide – Personality Development Programme . In addition. This exercise can help in building a strong vocabulary.SPEC IF IC IN PU T S: P A R T . . the students have learned to: Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. Tell the students that listening carefully is one of the most important aspects of communication. The client feels that Jack is the right person to handle the project. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. Carry forward the discussion stating that: Listening is the most powerful tool of communication. Identify key points. Ask them to read books. listening to the radio or lectures. it is the first step toward comprehension. Listen actively. Before the meeting. Instruct the students to create their own personality portrait. It will also prepare the students to participate in group discussions and interviews. confidence.II 47 . Take notes. Make sure that the students maintain a list of the new words they come across each day. Ask questions and paraphrase.II Chapter One Objectives In this chapter. The client wants Jack to create an IT training course for office executives. and they work hard for two weeks. Jack briefs his team. Give the students an exercise on passage reading so that they can work on their reading habits. newspapers. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. This will help them build up their confidence. Now. he makes all the preparations for the meeting. and magazines. tell them that possessing effective communication skills is a prerequisite for personality development. The client is pleased to meet Jack because he appears to be enthusiastic. Almost three quarters of the communication process involves listening.CH A PT ER . bright. you can: Introduce the topic by explaining the importance of communication skills in the modern world. Tell the students that if they have good communication skills. This will help them in improving their communication skills and vocabulary. Jack presents the first version to the client. To improve their listening skills. they will have more opportunities to succeed in life. and logical thinking are equally important in ensuring effective communication. Also. ask them to write on any topic of their choice. To improve their listening skills. After two weeks. and interested. the training course looks more appropriate for undergraduates instead of office executives. Give the students a list of words and ask them to frame sentences by using those words in different contexts.
or agitated callers. if any. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. There are certain desirable procedures and protocols for using the telephone. Details of the person who received the call. Contact number of the caller. Telephone Manners While speaking on the phone. Composure: Remain calm while handling aggressive. helpful. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. Speed: Speak slowly. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. Clarity: Express your words clearly.II 48 . Details of the caller. This attitude is reflected in your voice. Exchange information: Ask for and supply relevant facts and information to the caller. Receiving a Call There are five main steps in the process of receiving a call: Greet the caller: Greet the caller and introduce yourself. Purpose of the call. An effective message includes: Date and time of the call. rude. and friendly. Sit straight and breathe deeply. Requirements for future action. Time for returning the call. End the call: Summarize the conversation and end the call on a pleasant note. take care of how you sound. Body language: Smile before making a call. Ask questions from self. Identify the caller: Ask for the name of the caller. Attitude: Be courteous. understanding. professional. you need to consider the following elements: Voice: Your voice reflects your mood and state of mind. and messages are taken when you receive a call for another person. Language: Use simple and straightforward language. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. Watch for nonverbal cues. Be unprejudiced. ©NIIT Coordinator Guide – Personality Development Programme . So.
while listening to the radio. general awareness. 2. ©NIIT Coordinator Guide – Personality Development Programme . Give any three reasons why it is important to improve communication skills? Ans. The following activities can help a person improve his or her communication skills. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. Presence of mind helps a person think in a logical manner.II 49 . The three reasons are: Communication skills are required to express our views to others. The best way to improve vocabulary is to learn new words in different contexts. Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. Language skills denote the person's subjective knowledge. For example. whereas communication skills involve the presentation of the subjective knowledge to the outside world. Solutions to Check your Progress 2 1. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge. Communication skills are necessary for a person to express his or her views in any situation. One can acquire communication skills only by practice. and the vocabulary. A person should be quick in reasoning and thinking. What is the difference between language skills and communication skills? Ans. Both set of skills are required. you can concentrate on the words being pronounced by the newsreader. This adds value to the communication skills. It is necessary to speak in a variety of situations. For example. you need to participate in group discussions and personal interviews after you clear the entrance exam. Listening to news on the radio: Listening is the best way to improve the communication skills.Solutions to Chapter One Questions Solutions to Check your Progress 1 1. Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability. Logical thought process: Good communication also includes a logical thought process activity. Developing a sense of humor: Sense of humor is another aspect that helps the communication process. a person can have good language skills but may not be able to express his views to a group of people. How can communication skills be improved? Ans. The difference between language skills and communication skills lies in the presentation of your ideas. Communication can be improved by practicing certain activities on a daily basis. If you want to pursue higher studies. For example. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. This will make you more confident and comfortable with spoken language. students prefer teachers who are jovial and lively.
What are communication skills? Ans. The English book is issued in your name. Communication skills are the skills that enable a person to convey information so that it is received and understood well. Write two sentences by using each of the following words in two different meanings: balance. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . issue.that's just a side issue. or money. Meaning: 2.5 Passage 1 48. A state where things are of equal weight or force. An incompatibility of dates or events. Sentence: Issue Meaning: 1. for example) Sentence: Conflict Meaning: 1. To be engaged in (a vocation or hobby. He is pursuing MCA from a recognized university. Can communication skills be developed by reading books on 'communication skills'? Why? Ans. at all times c. Sentence: Pursue Meaning: 1. To follow someone or something. pursue. Sentence: My car had a breakdown in the middle of the road. Sentence: There was a lot of conflict between him and his father. A subject or problem that people are thinking and talking about. Division of something into smaller parts. All oceans water is the same shade of blue a. He noticed a conflict in the dates of the two meetings. A failure to work or be successful. Meaning: 2. issues. Communication is a skill and can be improved upon only by practice. time. Solutions to Section 1. Balance Meaning: 1. There are still balance payments due on him. Ans. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. Sentence: The car was pursued by helicopters. and breakdown. Solutions to Check your Progress 3 1. Meaning: 2. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. It is the ability to express our views and understand others' views.II 50 . in all places b. Sentence: Breakdown Meaning: 1. To give several things equal amounts of information. To give something to someone.3. Sentence: The old lady had to hold the railings to keep her balance. An active disagreement between people with opposing opinions or principles. Sentence: The rate of muscle protein breakdown was assessed. Meaning: 2. Solutions to Check your Progress 4 1. so that a situation is successful. Meaning: 2. Sentence: Don't worry about who will do it. hardly ever d. conflict.
continual scolding is not harmful to the child dd. Blue light is e. aa. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . One inference that can be drawn from this passage is that cc. Ans. Phytoplankton are m. Ans. d. v. p. w. n. bb. t. z. f. Ans. children develop socially. The main idea of this passage is q. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. infantile pleasures habits infantile pleasures patterns the number of siblings 3. a. The main idea of this passage is that u. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. r. Ans. s. Green water near coastlines is almost always caused by i. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. c. b. reflected light and yellow pigment from plant life 4. h. c. blue pigment l. o. at all times d. x.Ans. The social development of a child can be affected by y. Ans. b. b. reflected light and yellow pigment from plant life Ans. g. sand color j.II 51 . physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. red pigments in coastal waters k.
c. rr. continual scolding has adverse effects on the disciplinarian Ans. Ans. qq. ll. c. d. continual scolding inhibits healthy social development 4. Where does the passage say the only child learns his social lessons? gg.ee. ii. This passage implies that victims of Alzheimer's disease may oo. incur personality and behavioral changes. b. Totally Passage 3 1. jj. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme .II 52 . nn. pp. Ans. hh. Ans. mm. All of the above Home and school Playground and classroom Playground and home All of the above 5. continual scolding does not affect physical development ff. Home life and the people who live with the child affect his development kk. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes.
In the passage. a. Ans. which was already asked ©NIIT Coordinator Guide – Personality Development Programme .2. long-term care Ans. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3.II 53 . yy. Symptoms of Alzheimer's disease include ss. uu. c. zz. b. drive a car Ans. hospitalization ccc. walk fff. long-term care 5. d. remain awake hhh. tt. vv. xx. "debilitating" means ww. remember the answer to a question. According to the passage. which was already asked ggg. remember the answer to a question. a person with Alzheimer's disease might not be able to eee. to make feeble to make feeble capability to strengthen stamina 4. bed rest bbb. Ans. there is no cure ddd. The cure for Alzheimer's disease is aaa.
Use English or the client's language. ©NIIT Coordinator Guide – Personality Development Programme . Explain how spoken English is different from written English. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. she felt it was inappropriate and addressed him as Mr. Ensure appropriate body language. Ronald asked her to address him by his first name.Chapter Two Objectives In this chapter. Explain the different features of spoken English. These should not be perceived as bribe. Find out if it is acceptable to give or receive gifts. ask them to answer the questions given in the relevant exercise. This will help them in improving their conversation skills. After the second meeting. A desire to learn is a must. you can use the following approach: Initiate a classroom session by explaining the basic components of communication skills in a conversation. After analyzing the preceding case study. The lady just looked away when Sheila asked her why she was not married. Sheila asked whether they could ‘prepone’ the meeting. Tell them the difference between intentional learning and incidental learning. Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. etc. you need to: Determine the degree of formality practiced at the workplace in the client's country. Avoid discussing sensitive issues such as politics. the meeting continued. After lunch. When they met. When interacting with foreign clients. Tell the students to speak English on a regular basis to improve their conversation skills. He raised his eyebrows and looked at his colleagues in an embarrassed manner. a client. Arrange group discussions and presentations for the students and ask them to get actively involved in these. During lunch. race. Give students reading exercises such as passages that contain conversations involving two or more people. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. Ronald agreed.II 54 . Avoid the local language. it is important to know about their culture and work ethics. It was decided that they should meet again after two days. one learns that before you interact with a foreign client. the students have learned to: Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. color. Tell the students that spoken English should be free from grammatical mistakes. Gestures and body movements can be perceived differently in different countries. Smith. Then. However. Sheila asked one of the middle-aged ladies what her husband did. She said she wasn't married. Ronald looked puzzled and asked what she meant. Sheila gave Ronald a silver Ganesha as a gift. This will motivate the students and help them improve their vocabulary. to initiate small talk. This will help them in improving communication skills and gaining confidence.
It is easier as compared to writing. or too slow. Writing English is difficult because you also need to worry about elements such as spellings. 4. The speaker should use appropriate words or vocabulary. kkk. The speaker should pronounce the word correctly. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. It is important to learn it to pursue further studies abroad. so that others get bored. Care should be taken to speak slowly and use the correct grammar and pronunciation. and connecting with the audience. It is necessary for social prestige and respect. It is important to know English in order to try for a job in other countries. so that others cannot understand. 2. Tell them to improve upon their weaknesses by working on the following points: You should always speak politely with other members of the organization. Is spoken English difficult. Ans. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. clear voice.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. The seminar must be impressive in terms of content and presentation style. jjj. The passage implies that if a student studies for an exam. Name any four reasons why English is important to us. Why? Ans. such as attending interviews and conducting presentations. You should be confident about the topic. Knowledge of the English language is of great importance because of the following reasons: It is useful to get a good job. The different features of spoken English are: The speaker should be able to speak clear English so that the listener is able to understand it. it will help create a very good impression about the organization. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. punctuation. They are also important for success in different professional situations. Your presentation should be crisp and effective.3 (a) 1. he is practicing iii. The speaker should not speak too fast. Your body language must be an additional support to ensure effective communication. Many of us are not able to speak English because of lack of practice. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme . spoken English is not difficult. Why do many of us find it difficult to speak in English? Ans. 3. You should always establish good eye contact with the audience. What are the different features of spoken English? Ans. No. and formatting.II 55 . Give students a particular topic and ask them to present a seminar on it on behalf of an organization. Practice enhances the confidence level and improves effectiveness. lll. Solution to section 2.
a. Einstein thought that they were in trouble. repulsion ooo.3 (b) 1. The question asked by the professor was such that Hans had no idea of it. false or unknown. As Hans listened to the lecture of Einstein. Say whether the following statements are true. In the passage "motivation" means mmm. (True/False/Unknown) Ans. uuu. dread nnn. Highly motivated Solution to section 2. unmotivated sss. Highly motivated rrr. False vvv. a.Ans. tired of learning ttt. (True/False/Unknown) Ans. d. in order to learn by intentional learning. True www. neglect ppp. According to the passage. in need of learning Ans. True ©NIIT Coordinator Guide – Personality Development Programme . one must be qqq. impulsion Ans. incidental learning 2. he understood it well (True/False/Unknown) Ans.II 56 . When the professor had asked a difficult question. impulsion 3.
sense of humor h. sense of humor Ans. b. i.II 57 . space travel. interest in space travel eeee. c. Einstein was tired and was not in a position to deliver a lecture. Ans. Answer the following in a phrase or sentence each. They left the university with Hans driving. and joined in the applause at the end. true f. "It is a pleasure to drive a genius like you". Did Hans perform well? Pick out words from the story in support of your answer. He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. modesty dddd.” ©NIIT Coordinator Guide – Personality Development Programme . 49. (True/False/Unknown) Ans. Which of the following qualities made him a great scientist? cccc. Why did Hans give lecture in place of Einstein? Ans. and television. true Ans. So. fictional aaaa. Einstein studied Science. Yes. What did Einstein study? Ans.xxx. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. Hans delivered a lecture in place of Einstein. interest in space travel d. Hans performed well. What kind of story is this? zzz. False 2. Amusing bbbb. False yyy. These words were first spoken by Einstein (True/False/Unknown) Ans. curiosity ffff. g.
He was a tall man. He scored 100 runs or more on 121 occasions. c. He received a testimonial and a letter of congratulation from the Prince of Wales. William was actively engaged in first class cricket. Alfred. The most remarkable year for Dr. l. They also were cricket players. and E. He was the first one to score a triple century in first class cricket. Dr. William Gilbert Grace was the greatest and most attractive personality in cricket. n. 1915.) Solutions 50. His father and uncles were enthusiastic about the game as his elder brothers Henry. He was sixty-seven years old. impersonated Einstein hhhh. William Grace died on October 25. He held the record for the highest individual score for many years. In fact. 6 feet and 2 inches in height. k. o. William Gilbert Grace had a splendid physique. he chose cricket for a profession. He was about 70 kg in weight. the answers have been researched by using the Internet. In addition. He belonged to a family with a cricket background.346 runs and also completed his hundredth first class century. it was so easy that even his driver could answer it. he was a fast bowler. What is the record of Grace as a batsman and bowler? Ans. Grace. What was Hans's reply to the question of the professor? Ans. he scored 2. Grace's career was 1895. Although he was a doctor. His highest score in tests was 344 runs. M. William Grace found himself in an atmosphere charged with cricket. had presence of mind (Because the passage for the below section is not available in the Student Guide. Einstein called Hans a genius because he: gggg. How did he consider cricket? Ans.II 58 . Hans laughed and replied to the professor that the question was not at all difficult. In that year. What happened to him? Ans. ©NIIT Coordinator Guide – Personality Development Programme .j. did not let Einstein down Ans. should the credit go to Grace regarding the game of cricket? Ans. In what aspect. had presence of mind jjjj. He had an attractive personality with strong features and long black beard. Grace scored nearly 55000 runs with an average of 43 runs per match. Describe the physical appearance of William Gilbert Grace in a line or two. Ans. He had an attack of cerebral hemorrhage a few days before his death. had memorized Einstein's lecture iiii. m. He was enthusiastic about cricket from the tender age of six.
II 59 . Isn't it? Ans. Ans. Doesn’t she? 5. ©NIIT Coordinator Guide – Personality Development Programme . Can you describe that picture? 7. 9. He has not given his final exams yet. Ans. It is raining very heavily. He discusses politics. She sings well. My sister is getting her ears pierced this evening. My sister is getting her ears bored this evening. 6. They sings very well. He couldn’t stay with the class. Identify the error and correct the same. 8.Solution to Section 2. He couldn't cope up with the class. Ans. They sing very well. 1. She sings well. 4. Sugar is available freely in the market Ans. Ans. Rain is coming very heavily. He has not yet appeared for his final exams. 3. He discusses about politics Ans. Sugar is available for free in the market. Can you describe about that picture? Ans.4 The sentences given below are examples of sentences with common errors. 2. Ans.
II 60 . ©NIIT Coordinator Guide – Personality Development Programme . The teacher is delivering a lecture. Ans. The teacher is giving a lecture.10.
Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. This will help them in various tasks. Explain the importance of redrafting a document. Writing needs a lot of practice. You cannot acquire good writing skills in one attempt. ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. Out of all the subskills. It _______(rare) barks. the students have learned to: Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. To become a good professional. I hope it can be mended _____ (cheap). 58. 52. 53. Although IT professionals do not emphasize on the use of grammar. Ask them to redraft their document according to that checklist. correct grammar usage is an important and basic subskill of writing. using simple and appropriate words. Provide the students with a checklist to help them redraft documents. Writing includes several other fields or subskills. There was a _______(sudden) increase in sales. Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. 56. She not only sings _______(beautiful). Discuss their views and share with them the various ways in which they can improve their writing skills. such as preparing presentations. My father drives ________ (slow). 57. 59.II 61 . Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . I am a fan of France Gall. Right order of sentences in a paragraph. My dog is very ________ (silent). 55. he whispered _______ (soft). Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. Ask the students to write their views on improving writing skills. Explain to the students the importance of proper grammatical usage while writing a document. Then. Correct usage of grammar.Chapter Three Objectives In this chapter. she's got _______ (beautiful) songs as well. 54. ask them to do the following exercise. Jimmy has got a ________ (tremendous) collection of stones. and using correct grammar. Introduce the features of good writing skills. He ______ (seldom) exceeds 40 mph. Ice-cream sales rose ________ (steep) last August. He broke the news to her _______ (gentle). you can use the following approach: Initiate a classroom session by defining writing skills. "I particularly like all these _______(bright) colors in your paintings". My old car broke down yesterday. Proper usage of punctuation marks. For example. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. The subskills are: Right order of words in a sentence. Tell the students about subskills such as using the correct sequence of words in a sentence. Proper format. you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. Explain to them the importance of good writing skills. Sting is a _______ (marvelous) singer. 60. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. it is important for them to learn correct grammar. Appropriate choice of vocabulary.
10. 7. 1. to combine sentences. The differences between the language of speech and the language of writing are: The language of speech consists mostly of broken utterances. 12. and phrases. The different subskills in writing are: Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. Cohesion: Helps to identify the completeness of a sentence or a paragraph. ©NIIT Coordinator Guide – Personality Development Programme . 6. Discuss the importance of each one of them. Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. Grammar: Helps to ensure that the document is grammatically correct. 8. Sections 3. It also helps to ensure that the sentences are able to convey the complete meaning. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow.II 62 . What are the differences between the language of speech and the language of writing? Ans. Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. Ans. format. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document.6 1. Then. such as but. give them the following checklist for evaluating their report: S. No. 9. 3. Mention the different subskills in writing. Coherence: Helps to identify the appropriate usage of connectors. 11. 5.Ask students to prepare a report on any topic. Style. whereas the language of writing consists mainly of complete sentences. and which. 2. 4. that. words. 2.
In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.
3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.
4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:
Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.
5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.
6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.
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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.
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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:
Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.
Certain steps that can help an individual in improving his writing skills are:
Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar
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such as coherence and cohesion.Chapter Four Objectives In this chapter. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. based on format. Instruct the students to use appropriate vocabulary and correct punctuation. Explain to students the differences between formal and the informal letters. Discuss the problems they may face. Introduce letter writing to the students. Errors in Conditional Sentences Future: If I have time. as given in the Additional Inputs section. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . the children still didn't finish dinner. and length of the letter. Discuss the importance of organization of the body of the letter. Past: If I had time. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. the children still hadn't finished dinner. Discuss the guidelines for letter writing. language. Also. Provide the students with a sample letter. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. Correct: There are many reasons why I can't help you. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. Correct: When I came home. if any. and on the other hand. In addition. I would do it now. Errors in Tense formation Incorrect: He throwed it out the window. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. Share tips to help them overcome these problems and improve their letter writing. and organizational pattern of a letter. you can use the following approach: Initiate a classroom session by giving a brief introduction on writing skills. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. Tell the students about the importance of grammatical accuracy while writing. Introduce the students to paragraph writing. content. List the restrictions imposed when writing formal letters. You can discuss some of the errors that the students generally make while writing. I will do it tomorrow. the students have learned to: Write paragraphs Write letters Focus Areas To conduct this session. Present: If I had time.Verb Agreement Incorrect: There is many reasons why I can't help you. I would have done it yesterday. Instruct the students to write letters on specific topics to check their progress. Explain to the students the shortcomings in their paragraph writing. Explain to them the importance of layout and format of a letter. Correct: He threw it out of the window. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are: Errors in Verb Tense Incorrect: When I came home. Explain to them the importance of linking devices in a paragraph. Errors in Subject . discuss the tips to achieve coherence and cohesion in a paragraph. consequently. For this. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. Instruct the students to identify the features of a good paragraph. explain to the students the use of various linking words and phrases. Instruct them to identify the layout. whereas. such as first of all. In addition. Explain to them what paragraphs are and why are they required. format.II 66 .
Errors of Illogical Comparatives Check comparisons to make sure they make sense. Jane. Correct: That is the most important reason.Object Incorrect: All of us . Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. it should be formal. Correct: John is absent. Incorrect: Of the two books. this one is best. Alice. Incorrect: Texas is bigger than any state in the United States. Correct: The more you practice. (How does she cook?) This exercise is relatively easy. Incorrect: The more you practice. Incorrect: Everyone on the project have to attend the meeting. Correct: The busier you become. Make sure the correct form has been used. Alice. For example. Incorrect: That is the most important of any other reason. Correct: She looked very good. Guidelines for Writing Letters Use the following tips to write a letter: Identify the nature of letter. whether it is formal or informal. Errors in Pronoun Subject . (How easy?) Most adverbs are formed by adding -ly to the adjective. but a few of the class are here. Correct: The young man writes badly. but a few of the class is here.were late.were late. this one is better. An adjective describes a noun and answers the ‘what kind’ question. Errors in Parallel Comparisons In parallel comparisons. check if the correct form has been used. Example: She cooks well. Correct: Everyone on the project has to attend the meeting. you will get better. and me . Correct: Of the two books. it should be informal.Fred. If you are applying for a job in an organization. if you are writing a letter to your relative. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well. Example: She is a good cook.II 67 .Fred. the less time you have for reading. Jane. and I . Incorrect: The busier you become. Correct: All of us . lesser time you have for reading. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. Correct: Texas is bigger than any other state in the United States. the better you will get. Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English: Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. ©NIIT Coordinator Guide – Personality Development Programme .
formal letters should be precise and to the point. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. For example. Detailing: This is the actual content or body of the message. Security and privacy: • • • Use the 'Bcc' field for multiple recipients. If you are writing an informal letter. Use standard font and color. Closing: It includes the conclusion or the summary of the message. do not use abbreviations and symbols. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. The layout of the letter makes the first impression on the receiver of the letter.II 68 . The header of the e-mail message contains the following fields: 'To' field: The recipients' e-mail IDs are written here. if you are writing a formal letter. The following parts are included in the body of the letter: • • The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. Avoid using angry or offensive language. Proofread and check spellings before sending the message. The header contains the recipients' addresses. ©NIIT Coordinator Guide – Personality Development Programme . Identify an appropriate length for the letter. Avoid describing legal or controversial issues. 'Cc' field: 'Cc' stands for carbon copy. Ask the students to draft a letter and then assess their progress based on the following parameters: Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. you can use abbreviations and symbols. For example. Identify the nature of language and style to be used in the letter. Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages: Clarity: • • • • • • • Use an appropriate subject line. Quote accurate data/facts. 'Bcc' field: 'Bcc' stands for blind carbon copy. The organization of the body of the letter is also very important. This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. Use business English. while the body comprises the main message. Keep the message short and simple. E-mail etiquette: • • Do not use letters in uppercase. Use an appropriate greeting. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. Avoid describing highly confidential issues.
acronyms. It is used to arrange content into small. jokes.II 69 . Avoid using chat language. and personal complaints about coworkers. A paragraph revolves around one main idea. It is important because all the sentences in the paragraph are directly related to it. ©NIIT Coordinator Guide – Personality Development Programme .• • • • Avoid sending spam or unsolicited mass mails. What is a paragraph? Ans. and sarcasm. Do not send e-mail messages to discuss confidential matters such as disciplinary action. and emotions. A Paragraph is a group of sentences. A topic sentence is the sentence in a paragraph that explains the main idea. conflicts. easily readable bits. What is a topic sentence? Why it is important? Ans. Avoid humor. b. Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a.
a mixture of bread and spices. Sending mails by post may be expensive. 61. d. They prepare many traditional foods such as turkey. 66. 64. 2. They are similar in some respects but differ in others. What is cohesion? Why is cohesion important in a paragraph? Ans. salads. 5. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. and at least four pies. large information can be sent from one place to another. the information received can be forwarded to another destination with some addition in the content. On this day the Americans remember the first thanksgiving feast of the early American colonists. sweet potatoes and cranberry sauce. They prepare many traditional foods such as turkey. It is an important feature of paragraph writing. a mixture of bread and spices. Later. and at the end of the day we are as stuffed (full) as the turkey. However. on the other hand. 65. salads. 2. E-mail and Post are similar in some respects but different in others Ans. depending on the distance and the quantity of information being communicated. In my family everyone brings a special dish for the thanksgiving meal. For example. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. My relatives also make vegetables. What are linking devices? Why are they important? Ans. Ans. In addition. They help establish a relationship between two sentences. 63. My aunt bakes a turkey and fills it with stuffing. 62. My aunt bakes a turkey and fills it with stuffing. e-mails are free of cost but post is not.1 Write paragraphs on the following topics: 1. Solutions to Section 4. Coherence means logicality. Thanks giving is a family celebration.c. and whereas. 4. It is also an important feature of paragraph writing. sweet potatoes and cranberry sauce. and at least four pies. and at the end of the day we are as stuffed (full) as the turkey. E-mail and post are different means of communication. Linking devices are words or phrases that are used to connect two or more sentences. What is coherence? How is coherence achieved in a paragraph? Ans. In both email and post. the speed at which e-mail is transferred from one place to another is much faster than post. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph.5. My relatives also make vegetables. 67. This organization of data is not possible in the case of post. Examples of linking devices are first of all. Cohesion means unity of thought. Everyone eats more than usual. In my family everyone brings a special dish for the thanksgiving meal. 7. Everyone eats more than usual. 6. 3. The sentences should be arranged in the following order: 1. On this day the Americans remember the first thanksgiving feast of the early American colonists. Thanks giving is a family celebration. e. The receiver can use the information sent by e-mail and can manage the data easily. ©NIIT Coordinator Guide – Personality Development Programme .II 70 . The content that is sent or received may be formal or informal.
E-mail is a much better medium of communication in comparison with other transmission methods. E-mail can carry files in the form of attachments. However. Solutions to Section 4. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form. post allows you to send and receive a large quantity of information. The telephone converts sound signals into electric signals. The transmission speed for both is very high. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. Post is cheaper but slower than fax. the transmission speed is slow as compared to fax. Post and fax are different in several respects. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. whereas fax provides electronic communication. City Public School R. To send a fax.5. you need a fax number to identify the fax machine at the receiver's end.2. They both provide a moderate level of security.2 1. there is direct one-to-one interaction. Telephone communication is entirely different from that of a post Ans. The usage of telephone is more convenient as compared to e-mail. e-mail can be shared among various users efficiently and effectively. Both fax and e-mail are modern means of communication but are different from each other is several aspects. Ans. Electronic communication. which is not possible in the case of telephone. Fax also converts messages into electric signals that can travel through telephone lines. Telephone and fax share certain common features Ans. persons can only read the messages written by the sender. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . E-mail and Telephone differ in many ways Ans. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. Post provides simple communication. 5.K. Email is preferable for many reasons Ans. E-mail allows various users to send large amounts of information to the other users. the person can hear the voice of the other person whereas in post. whereas a message sent through fax is delivered within a few minutes. In contrast. Both e-mail and the telephone are means of communication but differ in many ways. The transmission speed of the telephone is very high as compared to the transmission speed of post. data can be managed more easily in e-mail. In addition. Two fax machines are required to send and receive messages.II 71 . The telephone and fax are similar to each other in many aspects. because of its speed and broadcasting ability. In e-mail. 3. e-mails enable us to send large amounts of data and stored it for future reference. A message sent through post needs a postal address to reach its destination 4. The telephone and post are different means of communication. 6. 7. However. In telephonic communication. It is very easy to manage data because e-mail enables you to send the same information to different users easily. A message sent through post is delivered to the receiver in many days. Both telephone and fax use telephone lines to send and receive messages. which can be transmitted over the line. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. Fax is very different from an email Ans. In a telephonic conversation. Post and Fax are different in many respects Ans.
Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. colonies like Nandnagri. south Delhi. particularly. is not paying equal attention in providing civic amenities to the residents of different parts of the city. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. Our principal will preside over the function. the residents have become easy victims of water-borne diseases. In contrast. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . It will be a privilege for us to have you as our chief guest for the annual function. which are more cleaner. school leader of the City Public School. Supply of water is very irregular and inadequate. Our school is going to hold an annual function on 25th Sep. spacious. Thanking you. The residents fear outbreak of diseases anytime. and greener due to regular maintenance. Your presence shall be a source of inspiration to the students. Yours faithfully. Due to nonavailability of pure drinking water. Delhi.The District Collector Delhi Subject: School Annual Function invitation Sir.II 72 . I am James. These are areas where VIPs and the rich reside. inhabited mostly by low-income groups. It is unfortunate that the Municipal Corporation. There are certain parts of New Delhi. Heaps of dirt keeps lying on the streets. The Principal will read out the annual report highlighting the achievements of the school in academics and sports. I hope you be able to spare some precious time from your busy schedule and grace the occasion. James School Leader 2. Ans. are left to rot and stink. The drains are open and keep overflowing with garbage and dirt. 2005.
0234567 ©NIIT Coordinator Guide – Personality Development Programme . Adhiraj Singh B. IT (II) year examination. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi. IT (I) year. My roll number is 0234567. had appeared in the B. I am facing a great amount of inconvenience due to the nonavailability of my certificates. which belongs to Parul of B. I have submitted Parul Sharma's certificate in the university office. Yours faithfully. IT (II) year Roll No. a student of XYZ College.Sc. Subject: Received wrong set of certificates Sir. Unfortunately.3. I. I have received the certificates for Roll Number 134567.II 73 .Sc. I request you to ask the concerned staff to send my certificate as soon as possible. Ans.Sc. Adhiraj Singh. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones.
2. so you must be feeling homesick. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B. How are you? I hope all of you are doing well at home. This is the first time you have been staying away from home. Our session has started and I too am trying to adjust to the new life. This would have made lot of difference. Imagine you are staying in a hostel. I came to know from your brother that you are staying in a hostel. I need to buy certain books and submit the fees for the new session.000/-. In case you get time. For this. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. My new session will be starting in the month of April. course in Faridabad. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari.4. please do come and meet me. Ans. Fortunately. Yours affectionately. Do take good care of yourself. I need to purchase stationery. I can’t wait to meet you during the upcoming vacations.II 74 . Ans. as we would have enjoyed our college life as we enjoyed our school days.E. Mata Gujri Hostel Balawala Dehradun 14 sep. course. You will be glad to know that the results of the annual examination are out and I have passed with distinction. In addition. Yours lovingly. The first few days are tough.E. But I really wish we were in the same college. I have made a few friends. 2005 My dear Dad. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. Firstly. Hope you are doing fine. I will be able to meet all my requirements if you can send me Rs. John ©NIIT Coordinator Guide – Personality Development Programme . . Rest is fine here and please do reply as soon as possible. XYZ 5.
Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. italics. These include elements such as fonts. Anticipating and determining the meaning of words. underlines. they can go for surface level reading when reading for pleasure. In this process. This skill is utilized more than the other communication skills of writing and speaking. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time. Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. and asking questions. you can use the following approach: Initiate a classroom discussion by explaining the importance of reading in our daily lives. the students should be able to understand the purpose and general content of the text.Chapter Five Objectives In this chapter. Understanding nonverbal signals. bold typeface. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section. the students have learned to: Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. Understanding the paragraph structure. However. Tell the students that reading refers to the ability of understanding any written language and is central to any profession. After skimming.II 75 . Explain the importance of reading and how it can improve one’s personality. It also involves drawing inferences. the students should read the complete text slowly and carefully to identify the relevant information.4. Tell them how reading improves one's perception and develops the thinking process. This process is known as scanning. ask them to attempt the relevant questions. Explain the difference between direct and indirect speech while reading. and various layout features. Explain to the students that reading involves comprehending and understanding a written document. Then. they should also concentrate on nonverbal signals. Discuss what is reading and what are the various types of reading. ©NIIT Coordinator Guide – Personality Development Programme . Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. the benefits of the ability to read well. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. Explain to the students. Understanding the text structure. making comparisons. Ask the students to take a reading ability test by reading the comprehension given in Section 5. Tell the students that effective reading can be understood as a scientific process that involves: Skimming and scanning.
The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. that is. Each paragraph deals with one aspect of the subject. a noun. Captions: Represent comments on figures. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. page. examples. The heading indicates the subject matter being discussed in a particular document. an adjective. or section. or an explanation of a particular section or chapter. which can also be used within a paragraph. Paragraphs are linked in a logical way by link words. how is it related to the other words in the sentence. On an average. Most texts start with a title and sometimes a subtitle. each paragraph can have its own subtitle. The introduction part mostly informs the reader about the content of the document. Determining the relation: Understand the relation. and summary. Figures: Represent pictorial representation of an idea or a concept. A paragraph consists of the following parts: The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. paragraphs contain between 75 to 150 words.II 76 . To anticipate the meaning of a word. such as title. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. Determining the function of the word: Understand the function of the word in the sentence. The number of sentences and words in a paragraph depends on the subject. or an adverb. It is an important part of communication. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. the students should look for the following clues and indications: Determining the word class: Understand if the word is a verb. What is reading? Ans. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. The second part: Consists of sentences that develop the main idea of the paragraph. details. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences. These sentences may contain arguments. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. if any. paragraphs. Subheading: Presents a brief summary. therefore. and other supporting evidences. explanations. ©NIIT Coordinator Guide – Personality Development Programme . an introduction.These layout features are: Heading: Refers to the title at the top of a document. chapter. between that word and a word that is familiar to them. The conclusion part puts the subject matter in the right perspective. or section. Understanding the Structure of Text The structure of a text consists of various parts. Reading means understanding text.
4. Solutions to Check your Progress 2 1. Deeper level reading involves concept forming. The two purposes of this lecture are: Ans. according to the author. Who. interpretation. 3. Reading is done for a variety of purposes. B ©NIIT Coordinator Guide – Personality Development Programme . To encourage students develop a reading habit. Reading is of two types. Loud reading seldom leads to understanding the content. refer to? Ans. 6. They are: Ans. such as preparing for examinations. What does the phrase. surface level reading and deeper level reading. Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. 5. "make the best of the opportunities".II 77 . Ans. Why is loud reading not 'reading'? Ans. 3. What are the different kinds of reading? Ans. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities. 2. Reading is an important communication skill. learning a subject. Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. we make notes. gaining information. Surface level reading is done mainly for pleasure. Who will be able to make the best of the opportunities? Ans. 4. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. it is not considered as reading. Reading is important to understand any piece of text. and critical evaluation of the relevant content. So. Ans. Usually. and seeking pleasure.2. To help students determine what to read and how to read. Why is reading important? Ans. Reading has many advantages.
reading is a must. By developing your reading habits. We read textbooks and other related books. Printed books in the native language are easily available and are within the reach of a common man. Yes. the passage suggests that reading helps to improve writing skills. This is because getting the reading material in printed manner in the native language is very easy. Yes. you will be able to write more impressively. We read newspapers. 7. Do Indians have a good opportunity for exposure to native variety of language? How? Ans. Does the speaker emphasize the need for exposure to the native variety of English? Ans. 11. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. Yes. For writing impressively. Yes. 12. Refer to Unit 7. As a result. Why does the speaker say that reading is a good source of entertainment? Ans. We develop concepts. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text.Presentation and Public Speaking. which leads to an improved personality. the speaker emphasizes the need for exposure to the native variety of English to non-natives. and a whole lot of other things. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. Indians have the good opportunity for exposure to the native variety of language. 10. you can improve your vocabulary. 8.II 78 . Slide2 supports this view. Yes. magazines. ©NIIT Coordinator Guide – Personality Development Programme .We do not develop concepts. How does reading a novel improve one's personality? Ans. one should have a deeper understanding of the topic and a good vocabulary. Why? Ans. Reading a novel helps us to develop a wider area of perception and a coherent thought process. For both these requirements. I do agree with the view that reading helps improve writing skills. Do you agree with the view. 9.
' What was Mohandas against? Ans. ©NIIT Coordinator Guide – Personality Development Programme . As a result.. What does the speaker suggest to the students to read. Can you add to the list? Ans. People should read newspapers and magazines on a day-to-day basis. What did the Sheik advice Mohandas? Ans. Why? Ans. 3. according to the author. 17.II 79 .13. 14. These two aspects help in maintaining good social interaction. is not known to many people? Ans. 'Sheik had a bad reputation. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression. Mohandas was impressed by Sheik because he was tall and strong. yet he was much impressed by Sheik. Why should one not read without interest? Ans.' Why was Mohandas impressed by the Sheik? Ans. people who regularly read newspapers. 15. In addition. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. 'He was not against eating meat. Sheik advised Mohandas to eat meat if he wished to grow tall and strong. Mohandas was against telling a lie to his mother. the reader will not be able to recall the text when he or she needs it.. Which benefit of reading. Name some material that people need to read on a day-to-day basis? Ans. The development of thinking processes is a benefit of reading that is not known to most people. Solutions to Check your Progress 3 1. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. Reading improves our personality and general awareness. 2. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully. One should not read without interest because the reader will not be able to understand the piece of text in such a situation. 16.
Write the letters indicating the six true statements in your answer book. Who was the little girl in the story? Ans.4. These are among the six sentences. People who had put up the exhibition bought a ticket for Nehru. canvas. 2. Solutions to Check your Progress 4 1. What did the Congress do in Kakinada in 1923? Ans. 3. and wire. Why did Mohandas have to steal money? Ans. The Wright brothers made the first aeroplane in 1903.II 80 . The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . How was the plane made by the Wright Brothers different from the modern planes? Ans. 2. The little girl in the story was Durgabai. Against whom were the Indians fighting? For what? Ans. 5. The planes of today are made up of Magnalium. 4. 3. Mohandas stole money to buy cigarettes. Solutions to Check your Progress 6 Read the following sentences. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. What was the important thing the Wright Brothers did in 1903? Ans. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. How the experiment was conducted by the Wright Brothers an important event? Ans. Ans. Solutions to Check your Progress 5 1. The plane made by the Wright brothers was made up of wood. which are related to the passage. The experiment conducted by the Wright brothers enabled humans to fly. Indians were fighting against the British to gain freedom. The Congress held a meeting in Kakinada in 1923. which agree with the statements in the passage. Who bought a ticket for Nehru? Ans.
" Ans. Mary said. 5. 4. 6. They said that they will not to go to the computer center from the following day." Ans.II 81 . "Why have you given me only 3 marks for this answer?" Ans." Ans. "Did you pay my fee yesterday?" Ans. He admitted that he hates to go late. ©NIIT Coordinator Guide – Personality Development Programme .H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech. The child exclaimed that it was a long snake. The child said. "I hate to go late. Sita asked me why I had given her only 3 marks for that answer. "Oh! What a long snake!" Ans. 3. They said. Peter said. Govind said. "Will you please show me the way to Lal Bagh. 2. "Can you kindly lift this bag for me." Ans. Peter asked me to show him the way to Lal Bagh. Mary requested me to lift that bag for her. 1. "We do not go to the computer center from tomorrow. He said. 7. Govind asked me if I had paid his fee the previous day. Sita said.
given formally or officially. have an emotional impact upon. A period marked by distinctive character or reckoned from a fixed point or event. The officer ordered his subordinates to report by 5 o' clock in the morning. "All of you should submit the record notes by tomorrow evening. dignified manner or conduct. "You should report by 5 o' clock in the morning. 9. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. also write the other possible meanings for the same word. "What a pity I have answered all the questions wrong in the exam!" Ans. 10.4 1. Ans. proceed. ©NIIT Coordinator Guide – Personality Development Programme . express moral judgments. Secondly." Ans. presented. Solutions to Section 5. Absent-minded dreaming while awake. The teacher said.8.II 82 . Characteristic of false pride. The teacher ordered all the students to submit the record notes by the following evening. Burdened psychologically or mentally. given as a gift. The officer said to his subordinates. the state of being held in low esteem. having an exaggerated sense of selfimportance. She said. concerned with worldly rather than spiritual interests. A purposeful or industrious undertaking (especially one that requires effort or boldness). Absence of light or illumination. She rued the fact that she had answered all the questions incorrectly in the exam. the tangible substance that makes up a physical object. to change location." Ans. Absence of moral or spiritual values. relevant information or interconnection. Free from emotional agitation or nervous tension. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred.
vvvv. what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. ©NIIT Coordinator Guide – Personality Development Programme . The ten multiple choice type comprehension questions covering the entire text are: 69. Ans. Ans. The ten comprehension questions covering the entire text are: 68.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. He did not have time to write uuuu. Completely clear and fine. w. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. Live (in a certain place). 2. Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. elevated in nature or style. s. A deceptive manoeuvre (especially to avoid capture). Why was Nehru not able to convey everything that he wanted in his letter? tttt. 3. r. In prison one cannot write long letters. He was weak. u. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. Characterized by absence of emotional agitation.II 83 . Letter was not sufficient to convey all his thoughts. wwww. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. ordinary men and women become heroes.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p. v. q. who came to Karnasuvarna. and history becomes stirring and epoch-making. t. x. according to Nehru. quietly or secretly. to avoid being observed. and then even simple.
Lenin dd. to discuss aa. Napoleon Bonaparte lllll. Indira Gandhi ggggg. to read Ans. Letter was not sufficient to convey all his thoughts. c. d. To whom is this letter addressed? fffff. For knowledge zzzz.Adolf Hitler Ans. Godan ©NIIT Coordinator Guide – Personality Development Programme . c. Mahatma Gandhi hhhhh. Jesus Christ kkkkk. Geetanjali ttttt. Jeanne d' Arc mmmmm. Stalin Ans. Mussolini ppppp. Abraham Lincoln qqqqq. to argue ddddd. to discuss eeeee. The best way to distinguish between right and wrong is: bbbbb. Indira Gandhi bb. y. For trade aaaaa. The Discovery Of India uuuuu. Who started the Russian Revolution? nnnnn. Lenin ooooo. a. Sarojini Naidu Ans. Kamla Nehru iiiii. For knowledge z. Which is the most famous book of Nehru? rrrrr. b. Why did Hiuen Tsang come to India? xxxx.Ans. My Experiments With Truth sssss. Jeanne d' Arc cc. a. For touring India Ans. to give sermons ccccc. Indira Gandhi was inspired by the story of: jjjjj. For adventure yyyy.II 84 .
Her mother yyyyy. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. he sent her invaluable advice and his blessings. Nehru reminded Indira of heroes such as Jeanne d’ Arc. Andaman and Nicobar Islands eeeeee. Like a good father. b. According to Nehru. he reaches out to her from the prison through a letter. 1914 Ans. 5. 1917 bbbbbb. Tihar jail gggggg. Nainital 4. ©NIIT Coordinator Guide – Personality Development Programme . Nainital ffffff. it is evident that Nehru loved his daughter deeply. and told Indira that she should stay inspired by such people and serve her country. and Mahatma Gandhi. Lenin. Ans. Instead of the usual material presents. Nehru himself wwwww.Ans. the best friend of his daughter could be: vvvvv. None of these Ans. c. Naini prison. Bapuji xxxxx. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. Where was Nehru imprisoned? dddddd. Through this letter. 1923 aaaaaa. b. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. On her birthday. Naini prison. Indira Gandhi was born in the year: zzzzz. c. The Discovery Of India ee. Write a paragraph on Nehru's love for his daughter based on this letter Ans. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. Her mother ff. Sarojini Naidu Ans. If she ever found herself in doubt. Write a summary of the letter without losing meaning of the text in about 150 words.II 85 . 1921 cccccc. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. she should never do anything in secret as if she had something to fear or hide. 1917 gg.
6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:
This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.
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Chapter Six Objectives In this chapter, the students have learned to:
Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions
Focus Areas To conduct this session, you can use the following approach:
Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:
Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.
After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"
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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:
Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility
Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.
2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.
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We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. subconsciously knows that his belief is baseless. and tries to fight it by going and waving back at Schwamm’s son. said goodbye and got down at the station. Solution to Section 6. The happiest person at the end of the story is Schwamm’s son. Is there any message by the author? Ans.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. Ans. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. The stranger thought that the kid was the reason for his wife’s death.3. develops feelings for the little boy and does the same just for the sake of his happiness. The train halted at Saharanpur. Schwamm decides to board the train to wave at his child. The story revolves around a small kid. The moral of this story is that determination is as important as taking the initiative to achieve a goal. 5. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. Why did the stranger hate children? Did he really hate them? How do you know? Ans. boarded the train. What is the central idea of this short story. inspite of his past happenings. It tells us how little incidents can make huge changes in our life. He loved his child a lot. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. One man. who regains hope and faith in everything because finally a man waves back at him. not even a single passenger from the train waved back. ©NIIT Coordinator Guide – Personality Development Programme . Comment on Schwamm as a loving father. The girl collected her things. Just to make his child happy. Write a critical appreciation of the short story in about 100 words. who dislikes children because of his wife’s death. it was not true that the stranger did not like small children at all.II 89 . However. and waved his hand in response to the small child. The stranger woke up early in the morning. Schwamm was a very loving and a kind-hearted father. Just for his child's sake. The stranger hated children because his wife died while giving birth to their first child. who is very sensitive and emotional. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. he went to a different city to board a train. 4. The blind man started talking to the girl in a very friendly manner. Ans. The stranger. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. The father was keen to make his son happy. 6.
Ans. Ram has not paid the telephone bill.5 Convert the following statements into interrogative sentences. Ans. Ans. 2005.Solution to Section 6. The suicide bombers escaped from the police. The school is reopening on August 1. When is the school reopening ? 4. Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme . 1. Ans. Has Ram paid the telephone bill ? 2. Mary did not come to school today. Did Mary came to school today ? 3.II 90 .
II 91 . Discuss the advantages and disadvantages of the various methods of presentation. Tell the students that rehearsals must be conducted before delivering the final presentation. Tell the students that further analysis of the audience in terms of age. Structure the information properly: The information must have a logical structure and order. The content and the style of presentation should match the objectives. you can take the following approach: Explain the various steps that the students should follow to create a successful presentation. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. The structure of a presentation consists of three parts: Introduction Body Conclusion Introduction In the introduction. Writing a content outline before the presentation helps present a structured presentation. nationality. After the objectives have been clearly established. the students have learned to: Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. Explain the importance of body language while delivering a presentation. Explain to the students the various methods of delivering a presentation. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. sex. and background knowledge should be made before the presentation. Tell the students to use body language as an additional support. Tell the students to follow the method with which they feel comfortable and confident. Explain each point adequately: Any point that may be new to the audience should be adequately explained. Body In the body. Each slide should contain a maximum of six points. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section. or questions to capture the attention of the audience. Then. which helps in modifying the presentation according to the response of the audience. Discuss the structure of a presentation. quotations. the objective of the presentation needs to be clear. stories. Preview key points: The key points of the presentation should be mentioned in the introduction. organize the material around the objectives. ©NIIT Coordinator Guide – Personality Development Programme . Explain to the students the importance of using visuals in a presentation. Tell them how visuals can help them in making a presentation successful. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. Tell the students that analysis must be carried out throughout the presentation. you need to: Limit the content to a few key points: The content of the presentation can be chunked into key points. you need to: Capture the attention of the audience: Use jokes.Chapter Seven Objectives In this chapter. They should look confident and establish good eye contact with the audience. brainstorm and collect all the relevant material. Inform the students about the importance of organizing a presentation. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes.
No.4 2. audible voice Used correct pause.1 3. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success. however. Ensure that the ideas keep flowing: One key point should lead to another. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme .2 2. A logical flow will also help in easy transition from one topic to another.II 92 . 1 1.1 6. Any doubts can be clarified at this time.5 6 6. You might be having complete knowledge of a subject.3 5.2 5 5.1 4. Conclusion In the conclusion. stress.1 2.2 5.2 4 4.4 5.5 3 3. you need to: Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out. Evaluate the presentation on the basis of the following parameters: S.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear.3 2. lack of confidence and presentation skills can result in poor performance. Encourage questions: Questions should be encouraged at the end of the presentation. Ask the students to give a PowerPoint presentation. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved. Explain to the students that lack of performance does not necessarily mean lack of knowledge.1 5. This also ensures a quick revision of the content.1 2 2.
charts. Handouts: Data in the form of figures.II 93 . graphics. and styles in a presentation. 7 7. Dress appropriately. charts. or additional data. the students need to: Structure the content logically.1 8 8. ©NIIT Coordinator Guide – Personality Development Programme . At any point of time. Markers of different colors can be used on a whiteboard to write or highlight information on the board. font sizes. bullets. Follow certain guidelines while delivering the presentation. They are attractive to look at and are cost effective. Use effective strategies to remember the content. the presenter can flip back to a previous page and refer to it. Posters: Posters are large sheets of hard paper and can be used to depict pictures. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. Whiteboard: A whiteboard is similar to a blackboard.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. transparent plastic. They are cheap and affordable. types. Common Visual Aids The commonly used visual aids are: Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors. and are made of a thick. Prepare for the presentation well in advance. Use visual aids appropriately. They can be used more than once. No. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text. or diagrams that does not fit in the transparency are distributed to the audience as handouts.S.
©NIIT Coordinator Guide – Personality Development Programme .II 94 .
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