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Coordinator Guide – Personality Development Programme - II 1

CH A PT ER - SPEC IF IC IN PU T S: P A R T - I

Chapter One Objectives In this chapter, the students have learned to:

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Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning

Focus Areas To conduct this session, you can take the following approach:

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Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.

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Coordinator Guide – Personality Development Programme - II 2

Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.

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Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.

Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:

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Coordinator Guide – Personality Development Programme - II 3

arrows. Meanwhile. David also suggested John to include some examples in the script. He researched extensively on the Internet. ©NIIT Coordinator Guide – Personality Development Programme . who loves working with colors.II 4 . After the templates were finalized. to make it more effective. This project involved developing a course about the basics of HTML. David manually checked all the templates and gave suggestions to improve the usability of the templates. He found a few mismatches and asked Sheila to rectify the errors. He also wrote the script for the project. John created the course by putting the content in the checked frames. David gave John ideas to improve the readability of scripts. sidebars. read books.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. and images for the frames. Monica. John also coordinated with Monicato discuss the various ideas for the kinds of images to include. Team members from various departments where part of the project team. did not overlap the button. Sheila needed the audio software to edit the same. John listened to the freshly-prepared audio and checked it against the script. Chris changed the pixel values of the buttons. The team members were assigned different roles and responsibilities. and then wrote the script. Chris was busy coding for the course. divided the content into lessons. The project plan was made and shared with all the stakeholders. John also mailed Sheila the script for which the audio had to be recorded. created the buttons. John asked Monica to modify some pictures. Sheila made several phone calls to voice-over artists and fixed dates with them. when displayed. he suggested that the buttons should be placed a bit lower so that the correct answer. John also shared the script with David. Only Ashish was authorized to install the audio software. As a result. For example. He wrote a large volume of code and checked the templates several times for errors. She asked Ashish to install it.

Network Administrator: A network administrator manages the network of the organization. or help desk technicians. and other requirements for Web-related products. ask the students to identify the roles involved. The network administrator should be accessible at all times to solve problems related to networks. The content developer may design applications for various technical and commercial users. and maintaining detailed instructions. Web designers: A Web designer designs Web pages. Web banners. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization:           Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. Content developers: A content developer is responsible for writing and modifying programs. Programmers: A programmer is responsible for writing. Sound engineers: A sound engineer mixes and synchronizes music. providing in-house software training. the system administrator may also be responsible for providing training on support skills to the IT personnel. and business processes. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. The system analyst helps the organization get the maximum benefit from its investment in equipment. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. personnel. graphics. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems.II 5 . In some companies. which are called programs. Some of the other responsibilities include leading projects. A computer programmer may be required to use various computer languages. Fireworks. and the customers. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. System administrators: A system administrator manages the hardware of computers and networks in a company. and Corel Draw. websites. Some of the common responsibilities include installing and maintaining software. interfaces for intranets. In addition. Illustrator. identifying business rules. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. or sound effects. testing. ISV partners.Based on the given case study.  ©NIIT Coordinator Guide – Personality Development Programme . Web designers use software such as Photoshop. customer service engineers. presales and services organizations. voices. and working as client support representatives. content developers provide technical support to end users. creating logical and physical data models. analyzing source systems and business requirements. These programs specify instructions for computers to perform various functions.

While working at Smart Developers.Solutions to Chapter One Questions 1. Don is an avid sports person and has represented his college cricket team at the university level. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. He regularly organizes technical fests and seminars. If you have responded with a 'No' to most of these elements. Ans. ©NIIT Coordinator Guide – Personality Development Programme . A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B. he is not confident about his communication skills and is not comfortable doing sales. Prepare a brief self-portrait of yourself for a professional career. Short-term professional goals refer to the goals to be achieved within two to three years. your professional satisfaction level is low and you should look forward to improving your job conditions. He has also worked at Smart Developers as a technical writer for one year. He constantly evaluates his surroundings and analyzes situations. He offers his support and advice when required. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. However. he won the first prize in technical writing. Write about your short-term and long-term professional goals. Ans. 2. and is currently working as a software developer at Technology Systems.II 6 . He is very innovative and takes initiative in all the functions related to his field. Don is also good at supervising tasks because he has excellent monitoring skills.Tech. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements.

create a table with three columns. what do you want most from your job? If you were granted a wish. To prepare a self-improvement plan. which job or position would you like to attain? In your past. Select your strengths from the following list (This is not an exhaustive list. Ans.II 7 . List your weaknesses. These goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain. 1. Ans. as shown: S. Long-term goals are derived from the vision of the person. Prepare a self-improvement plan for the next five years. Ans. according to you.No. which achievement has given you immense satisfaction? What.Long-term professional goals refer to the goals to be achieved after at least five years. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3. 2. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme . Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list.):           Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5.):          Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4. List your strengths. 3.

S. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. which talks about pursuing one’s dreams.Tech. He should aim for a peaceful and prosperous life. 16. She works as a manager in an organization. prepare a portrait. 7. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. he should enjoy participating in sports activities. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. He should be an avid reader and should constantly update himself with new technologies. 8. 19. She always strives to improve. 17. He should always exude high energy levels. she tends to ignore her health care routine and this results in fatigue and depression. she accepts it gracefully and works towards removing her weaknesses. 20. 5. 2. and should have strong management skills. 10. List the minimum standard of performance that your prospective spouse should achieve. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline.No. A sample portrait is given below: Donna Bard is a kind hearted and honest girl.II 8 . Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. 6. 4. She is disciplined and loyal towards her work. you can create a word portrait of your prospective life partner by answering the following questions: 11. Similarly. 14. describe yourself as well as your prospective life partner. She works hard and is known as a motivating team player. 9. List negative personality traits that you don't want your spouse to have. 4. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions. 12. ©NIIT Coordinator Guide – Personality Development Programme . She gets inspired by reading 'The Alchemist'. You can create your personal word portrait by answering the following questions: 1. If any feedback for improvement is given to her. 5. He should always work towards building healthy professional and personal relationships. If you are single. He should have good leadership qualities. What type of people irritate you? List the moral values that you abide by. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. He should preferably be an M. 15. 3. 13. Besides working hard. Ans. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. However. 18.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. Tell the students that it helps to know the various characteristics of interviewers. values.II 9 .Chapter Two Objectives In this chapter. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. you can tell the students about the different types of interviews that are conducted. start with discussing the screening and selection procedure. Tell the students that to target a suitable job. you can take the following approach:       Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview. This exercise will help the students assess their personality. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. To do this analysis. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. Ask the students to make a list of all the educational qualifications. At this point. and special achievements as mentioned in their bio-data. as given in the additional inputs section. trainings taken. Give the students a list of desirable qualities that organizations look for. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. which is common in all the organizations. This information is provided for you in the additional inputs section. The bio-data is the most important document in the interview. the students have learned to:       Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. it is necessary to analyze the job opportunity and ensure that it matches their expectations. Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. Tell the students that before they apply for any job. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. and abilities. skills. it is very important for them to analyze the job opportunity. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. To prepare students for the interview. ©NIIT Coordinator Guide – Personality Development Programme . projects. After this exercise.

Give students time to research all information. students who have been able to tap the job opportunity of their choice will be happy with the outcome. Position offered 10. Competitors 8. Others may find that the job opportunity does not seem to match their expectations. After all the students have selected at least one job opportunity. Keep your hands on your lap. and discuss the same with their friends. always remember to:        Shake hands firmly with the interviewer. Annual turnover 4. Future plans of the company 7. Sit straight and alert. as shown: Expected Factors 1. Ask such students to select another job opportunity article and repeat the exercise. Remuneration/perks 14. Location 6.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. Job safety 11. Then. Background of the company 2. tell them to fill in the information in front of the respective factor in the table. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. Number of employees 5. Give a formal smile. Then.II 10 . attentive eye contact. ask them to select the job opportunity they think will match their expectations. Maintain regular. Products and services 3. Qualities required 13. Mirror the interviewer's techniques. Type of work 12. Tips on Body language During an interview. ask them to assess it keeping in mind the 15 factors given to them. Agreement contract/service bond 15. Any news-making issue in the past 9. Instruct the students to draw a table with two columns. look at their self assessment and career planning analysis. ©NIIT Coordinator Guide – Personality Development Programme . At the end of this exercise. Relax! Don't rush through the interview. ask them to refer to the company's website and brochures to gather more information. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities.

Is a convenient and speedy method of recruitment. depending on the factors such as the job profile. Usually involves each interviewer targeting a particular aspect of the interviewee's skills.Types of Interviews Different types of interviews are used in different situations. May be conducted for candidates residing in a different country or at distant locations. Has personnel representatives. Is usually used to screen interviewees. Features a selection process that is based on the collective input of several people. Has a set of fixed questions for all interviewees. A board interview: • • • • • •  A rotational interview: • • •  A walk-in interview: • •  A phone interview: • • • • •  A video interview: • • •  A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme . Provides an interviewee several chances to present his/her abilities and skill set. and special software. Is conducted over the phone. The various types of interviews are:  A one-on-one interview: • • • •  Is an interview between the interviewee and one interviewer. Could involve walk-in interviews.II 11 . Is usually conducted by the government or large organizations. Can be held for all posts and for all levels. managers. Is conducted over the phone line by using a microphone. the time available. a video camera. and occasionally. Involves questions that are often framed beforehand. Has a fixed evaluation scheme to assess the interviewees. Can serve as a platform to check validity of information in the resume. Is an interview of a candidate by different interviewers separately. Requires participants to appear for selection tests. Involves presentations by companies who want to recruit the students. The number of interviewers may vary. a psychologist in the interviewer panel. Is conducted by companies at the campuses of various colleges and universities. an on-the-job specialist. and the cost that the organization wants to incur on the interview process. Is an interview between one interviewee and a panel of two or more interviewers. Involves direct assessment of the interviewee by the interviewer. May be scheduled or unscheduled. Is cost-efficient and less time-consuming. Is usually used to screen interviewees. Involves questions that are asked on the area or field each interviewer represents.

Name of the post 2.Engg.24 First First First ©NIIT Coordinator Guide – Personality Development Programme . Telephone numbers : 0129 . College Ambala.S.Solutions to Chapter Two Questions 1. Occupation 10. E-mail ID 8.in : Mr. Address . Date of birth.Tech % Marks Class 1. Limit the bio-data to two pages.present : Software Engineer : Vinay Yadav : 10. Ans. Academic qualifications Sl.co.permanent : 410. 81. Faridabad (HR) 5.1981. Here is a sample bio-data: Bio-Data 1.M.A. 21-D. Marital status 11. The following guidelines needs to be followed while designing a bio-data:       Avoid spelling and typing errors. Prepare a good bio-data of yourself.66 78. Surya Apartments. Give a consistent and symmetrical look. 21-D. 14. Add a cover letter or note mentioning the code number and other details specified in the advertisement. Passed AISSCE AISSE B. Faridabad (HR) 6.V. 24 : 410. Address . Surya Apartments. Faridabad D. Father's name 9. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam. Faridabad M.3092391 7. 2. D. Period From to : raovinay10@yahoo. Use terms and phrases relevant to the industry. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A. Name 3.2 65. Age 4. Use simple and concise sentences.II 12 . 3. No.V.10.

such as RDBMS and Operating Systems. and discuss them during your interview. organizations ask candidates to discuss a specific topic among themselves. : Available on request. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds:    Preliminary written tests: This includes IQ tests. aptitude tests. and always mention if you have contributed to the advancement of any application during your training session. Briefly write out a preparation plan for an interview for a software engineer's post. Professional skills 16. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. ©NIIT Coordinator Guide – Personality Development Programme . Date Signature 2. such as ‘Role of JAVA in the Internet’. Oracle.12. 10. References : C. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. logical reasoning tests. Project work preparation: Most organizations focus on project work because it reflects your own work. list down your learnings. language tests. No. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. such as:  Why did you choose this particular project?  What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone. Prepare a brief description of your favorite subject or topic. and System Analysis and Design (SAD). and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’. and technical knowledge tests. You can prepare for the preliminary written tests by using books that contain sample tests.000/-pm 13. You can practice group discussions with your friends and improve upon your communication skills. Personal interview: To prepare for a personal interview round. Won the first prize in technical writing. Personal attainments/distinctions : Organized technical fests and seminars.000/. 15. Here is a plan to prepare for an interview for a software engineer's post: 1.pm Rs. and an answer as to why you chose this topic. The topics can range from current events to technical topics. C++. 14. such as writing a technical paper or participating in seminars and technical competitions. 20. In addition.II 13 . 2. Ans. Work experience: Sl. Extra-curricular activities : Played cricket at the university level. Special attainments: List down all your special achievements. Group discussions: In the group discussion round.

3. The qualifications and skills that will help you get selected for a job are:  Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics. List your qualifications and skills that will help you get selected for a job. Ans. A software professional may possess any of the following traits:                      Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . Maths College: B. Chemistry. Ans. Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C. and System Analysis and Design (SAD) • 4. C++.II 14 . developing. Principal accomplishments : Modeling. and maintaining the software system. Prepare a list of your strengths and weaknesses. Leadership quality : Handling different projects related to software systems. Oracle.Tech  Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system.

Assume that Vinay possesses the following qualities:   Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics.5.M. and I am aspiring to do an M. Vinay plans to become a project manager in the next two to three years. ©NIIT Coordinator Guide – Personality Development Programme . Based on the above-mentioned qualities. Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills  Skills related to job : C.   Interpersonal skills : Ability to analyze situations. Responsible for making high-quality software systems. Oracle.II 15 . Maths : B. : Modeling. Handling a team of seven software professionals. : Managing different projects related to software systems. and System Analysis and Design (SAD). Because he has a strong technical experience and good interpersonal skills.Tech : 1 year of experience as a technical writer. Vinay has identified a goal for his professional life. : Designing a software system and writing code for different modules of the software system. Ambala. C++. I am a person with a high degree of integrity and team spirit. giving comprehensive information about yourself within two minutes. Ans. Engineering College. developing. I believe strongly in values like honesty and hard work. Identify an appropriate career goal for yourself by matching your qualities to the job. Ans. My name is Vinay Yadav and I am a software developer with Technologies System.Tech. 3 years of experience as a S/W developer. Introduce yourself. I have done B. Chemistry. I have been brought up in a atmosphere where discipline and respect for elders is a way of life. 6. from M.Tech. and maintaining the software system.

Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. they can answer all the questions and can overcome any obstacle. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. ©NIIT Coordinator Guide – Personality Development Programme . and they should learn from such experiences. They should follow a philosophical approach and start thinking of the next job opportunity. Explain to the students that failure in an interview should not dampen their spirits. such as by giving mock interviews. Before the students give a mock interview.II 16 . The questions can be related to their educational qualifications. and they may not have answers to all the questions.   Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds. it will help divert their minds away from the stress and nervousness. Explain to the students that the other candidates appearing for the interview are also like them. if they interact with the fellow candidates. professional experiences. Explain to the students that if they are well prepared. and the various interpersonal and job-related skills mentioned in the bio-data. Discuss the ways by which the students can release stress. you can take the following approach:   Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview. They will feel light and enthusiastic. They also have their own set of strengths and weaknesses. the students have learned to:    Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. ask the students to practice mock interviews with their friends. In addition. ask them to get the summarized results of their self assessment and career planning analysis with them.Chapter Three Objectives In this chapter.

Clarity of introduction 13.II 17 . Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme . 7. The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4. His/her dress 19. Clarity of answers 31. Confidence level 28. Ability to use suitable closings 37. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1. 10. His/her posture 16. Eye contact level 25. Promptness while answering 34.The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. His/her resume 22. His/her listening skills 40.

Tell the students that they can rate each statement by entering the number in the respective rating column. Give the students some statements that convey the behavior pattern of a person in a given condition. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. consider the following questions: 21. Tell the students that besides knowing about the possible questions that can be asked during the interview. and failures. they will be judged on the points given above. 26. ©NIIT Coordinator Guide – Personality Development Programme . I feel a compulsive need to prove my worth. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. I am apprehensive in handling responsibility. I feel insecure and anxious about my future. they should also know about the questions that the interview committee may consider. 24. 25. ask the students if they are feeling more comfortable facing the interviewer. I wish for immediate appreciation and recognition. Tell the students that by judging their team building and coordinating skills. This will help them assess their actual stress level. I find my life unfulfilling and meaningless. 23. defeats. I am very critical of any displeasing behavior around me. I blame myself for my mistakes. Ask the students to create a table with seven columns. The ratings vary from 4. The body language of the students will tell the interview committee about their nature and motivation level. Accordingly. 22. I am extremely impatient and get easily frustrated.After the mock interviews. as shown: Personal Stress Index S.II 18 .No. the interview committee will be able to determine if the candidates can work cordially. they need to rate each statement from 0 to 4. For example. I feel anxious about undertaking new endeavors. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. to 0. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. to be used if the students absolutely identify with the corresponding statement. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. to be used if the students strongly disagree with the statement. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability.

ask them to add the ratings given to the 10 statements. and a PSI between 20 and 40 indicates that the students need to be counseled.II 19 . A PSI of 5 or less indicates an exceptionally low level of stress. A PSI between 10 and 20 indicates a favorable level. Keep the scores of the students confidential and create an appropriate action plan for each student.After the students have completed grading the statements. ©NIIT Coordinator Guide – Personality Development Programme .

Be careful about what you say. Familiarize yourself with the people who are introduced to you. Familiarize yourself with the new surroundings.Chapter Four Objectives In this chapter. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . Do not hesitate to ask questions. Find out about the organization's rules and regulations. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). However. Instruct the students that they should not hesitate to give inputs regarding the existing projects. such as the restroom. Warn the students that the inputs or suggestions for the values. and the coffee machine. Such suggestions should be given only after prior consultation with seniors and colleagues. Observe the students while they work on their respective assignments. They should try to know more about the parameters to evaluate performance and behavior. After they have completed the assignment. Use formal language. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. Provide them with the tips given in the Additional Inputs section. Explain to the students the importance of giving their best in the first assignment. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. they need to follow the hierarchy protocol. this attitude gets rubbed off on their colleagues. and protocol. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. you can take the following approach:      Initiate a classroom session by discussing with the students how they should spend their first day in office. Wear a smile. the students have learned to:   Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. Feel secure and positive. Introduce yourself and engage in conversation with them. Explore the building and find out the location of various departments and facilities. rules. the canteen. There is usually not much work to be done on the very first day. Clarify any doubts and seek information from your new colleagues or the HR personnel. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. This will give them an impressive start and enable them to rise faster in their careers. This is because a favorable first impression can lead to several good opportunities. general practices. In addition. For this. give the students an assignment and ask them to complete it in a particular time. Arrive at the assigned time and report to the concerned person. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. Explain to the students the positive effects of being enthusiastic. Look confident and feel comfortable. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. Ask if there is an official manual that provides such details. it always helps if they know what to expect throughout the day and how to conduct themselves. and regulations of the organization should be kept reserved for a proper opportunity. On the first day at work:        Be punctual and report on time. Do not make unsolicited comments and avoid politically incorrect language and humor. Overachieving the Targets Tell the students that they will be observed closely the first few days.II 20 . discuss with them the evaluation process and then disclose the name of the best student. If they are full of enthusiasm.No. they will be able to get along with their colleagues easily. They should be extra careful when interacting with others and handling a new project. such as: S.

Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. Presence of team spirit will enable them to accomplish their project and organizational goals. Pamper yourself. Do not underestimate yourself. new employees should strike a good rapport with their seniors and team members. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. Solutions to Chapter Four Questions 1. List out your short-term and long-term goals in your professional life. and extra efforts also affect their rating. Do not take feedback on your projects personally. Explain to the students that their behavior. It affects your personal and professional life. After they have written the situations. team participation. Accept feedback with a positive attitude. Keep learning new things to boost your confidence. Stay healthy and fit. they should simply find clues to their problems with the help of these tips. Exhibit what you do best and teach it to others. Ans. The list of statements is as follows:               Get your priorities straight. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. If the employees are enthusiastic. Believe in prayers. they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. Therefore.II 21 . Short-term professional goals refer to the goals to be achieved within a span of two to three years. Tell them that the tips apply to all situations. These things need not necessarily be related to your job. Ask the students to list down situations where they may not feel confident. In addition. If they feel low. In addition. they should not concentrate on only achieving the explicit targets. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . Always try to help others. If they wish to secure a rating of five.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. This is because the lack of confidence in one area influences the other area. Make a list of your qualities. the client perceives the organization to be reliable and ready for tough assignments. Think positive and talk positive. Recognize all of your accomplishments and make a list of them. tell the students that it is not enough to simply achieve the targets. they should try to overachieve the targets and improve upon their past performances. give them the list of tips that will help them overcome their problem. Enthusiastic Team Player To create a good impression in an organization. Appreciate your qualities and be proud of them. Tell them that the situations can be personal or professional.

according to you. Long-term goals are derived from the vision of the person. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . which achievement has given you immense satisfaction? What. Prepare an action plan to achieve your goals. make an action plan to achieve these goals.If you have responded with a 'Yes' to most of these elements. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years.II 22 . you are satisfied with your current position and you should look forward to achieve your long-term professional goals. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2. what do you want most from your job? If you were granted a wish. Long-term goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain. If you have responded with a ‘No’ to most of these elements. which job or position would you like to attain? In your past. your professional satisfaction level is low and you should look forward to improving your job conditions. After you have identified your short-term and long-term goals. Ans. Long-term professional goals refer to the goals to be achieved after at least five years.

28. 33. make a list of things to be done to reach that level. 30. In the next three years. raise the issue in an appropriate manner. 34. Now.' Then. Plan out a strategy to make a good impression on your first job. study with a friend who is doing the same course. Make efforts to get noticed in your team. Acquire a position of a senior software engineer or a team leader. Ask your project manager to give you a chance to work in projects that involve new technologies. Always appear enthusiastic and full of confidence. list the possible obstacles against each point. 41. Good leadership qualities to be identified. if you have joined an organization as a software developer want to become a project manager. Write this list in the column 'How I plan to do. Continuous process. If you are not comfortable about a specific aspect about the organization. Be ready to take on new challenges. 29. course. 44. Try to collect all the information related to your organization and understand the atmosphere of the organization. Take extra measures to perform better in your first assignment because it will help form a favorable first impression.Tech. Write the respective deadlines in the column 'When I plan to do'. 43. 3. This will reflect on your work and people will want you to work with them. Lack of time to enroll for the course and to study. 36.' The list can be as follows: 27. In the next three years.For example. Start handling two teams simultaneously. Build a bond of trust and understanding with your team members. 46. 38. You can plan to remove your respective obstacles as follows: 42. If possible. 31. The list of obstacles can be as follows: 37. Start making your list of accomplishments and start working on the list of shortcomings. Represent yourself as an enthusiastic and confident person. After you have identified the obstacles. This will lead you and your team towards success. Make efforts to get noticed by always appearing confident and enthusiastic.II 23 . Family planning to relocate. Always be ready for any opportunity and make sure to give your best performance. In the next two years. Ask your team members and seniors about the performance evaluation procedure. Learn about the new technologies. Working on similar types of project again and again. 40. Take the long pending leaves and get yourself enrolled for the M. 35. Always support your team members and cooperate with them. ©NIIT Coordinator Guide – Personality Development Programme . write that it in the column 'What I plan to do. Take your first assignment very seriously and deliver your best. Discuss your goals with your family and seek their support. Now. Devote two to three hours in a week for studying. make a plan to remove them and start working as per the plan. 39. This will help you continuously assess your performance status. 45. Time span already given. Ans. You can use the following strategy to make a good first impression:       Utilize your first day in office in getting familiar with your colleagues and the office environment. Heavy competition. Acquire a Master's degree in Technology. allocate a deadline for each activity. The time span can be mentioned as follows: 32. Remain in the current office for the next three to four years.

II 24 . ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. even after investing all their energy. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. it is important to manage the various tasks and complete them within the specified time. if not managed properly. thereby ignoring the important ones. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. This will enable them and their team to enjoy their accomplishments. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. Urgent work needs immediate attention and provides less time for execution. This can cause self doubt and depression. urgent. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. you can take the following approach:        Initiate a classroom session by asking the students to list their skills and capabilities. lack of time can result in poor performance. ask them if they are utilizing all their skills and abilities. can become urgent after some time. ask them to list other tasks that might not be important. a person should categorize it as important. This will help them be enthusiastic and increase their confidence level. students should prioritize their tasks. advertising this belief will help in creating a positive environment around you. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. You may have complete knowledge of a task. Any delay will result in loss of energy and enthusiasm. however. In addition. On the other hand. Explain to the students that being physically fit will help them maintain good health and perform optimally. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you.Chapter Five Objectives In this chapter. their performance goes down and they feel depressed because they could not complete the important work. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. Explain the difference between important and urgent work. They should be practical and reasonable while planning their work. Tell the students that planning should immediately be followed by implementation. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. If a deadline has not been given for an assignment. Tell the students that they should always fulfill their commitments. important work. ask them to prioritize in order of execution. As a result. Tell the students to keep the final list with them for future reference. they should set their own deadline and work towards achieving it. Urgent work need not be important. It is necessary to think well about yourself if you want others to think well about you. not important. Therefore. the students have learned to:      Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. one should take care to complete all urgent work on time. After they have made the list. To manage a task. Again. They will stay active and full of energy throughout the day. Inform the students that they should not keep unrealistic targets because it might result in setbacks. Therefore. Adherence to commitments always boosts confidence. but need to be performed in the future. or not urgent. Now. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . To accomplish their tasks efficiently. In addition. Then.

This process will help them assess their real potential. 2. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. Tell the students that they can take care of themselves if they follow these health tips. The appreciation and encouragement act as motivators and increase his potential.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. Following is a sample list of qualities possessed by John:    Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. This enables him to accomplish the tasks in a proper manner and within the specified time. factors such as enthusiasm. Entertain your spirit. they will be able to manage their responsibilities in the specified time. Give the students the following list of tips. Besides being assessed on your educational and professional standards by others. This beauty can be the nature or some good work going on in your neighborhood. This will help in boosting your confidence on a regular basis. assess yourself and list down the good qualities that you possess. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. John makes commitments and works sincerely towards meeting the deadlines. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. and physical fitness should also be recognized. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. have an organic fruit everyday. In addition. most of us tend to ignore the beauty around us. Do not skip meals. Ask the students to describe their health care routine. Many people tend to ignore these factors. Follow healthy eating habits. List out your qualities among the potentials given in this module. In addition. How do you propose to overcome the deficient potentials? Ans. Now. Admire yourself. they will be full of life and vitality. He sets realistic goals. Making commitments: After setting the priorities. You can do this exercise anywhere and at any time of the day. Perform small exercises. positive attitude. It also enables you to relax your nerves. When we talk about education and profession. The result will be surprising because most of the students will realize that they have not gone for a health check for years. Few get the time to exercise or play a physical sport. ©NIIT Coordinator Guide – Personality Development Programme . ask the students to list the various physical problems they face while working.II 25 . Make a list of all the tasks. Once in a week. After a hard day at work and going through several daily chores. Ans. This list will help them remain healthy and active while coping with a busy work schedule:       Take 10 deep breaths. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. However. This will help them accept new challenges and perform better. Solutions to Chapter Five Questions 1. ask them to write the last time they went for a health check. and consult a dietician for further guidance. Setting priorities with practical approach: John sets his priorities before starting any work. John needs to work on the following aspects:  Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. This will help you remain organized. Tell the students that if they are healthy.

To ensure success. He will ensure that all projects are executed on time. This will help increase his physical fitness. and follow it regularly.II 26 . ©NIIT Coordinator Guide – Personality Development Programme . John can take the following steps to overcome his weaknesses:   He will consult the physical trainer. This results in loss of energy and enthusiasm. Time gap between planning and execution of project: John tends to delay the execution of planned projects. set up a fitness routine. he will share the schedule with his team members and his seniors.

You should keep referring to them during the day. and popular person. Failing to plan is equivalent to planning to fail. Tell the students that they can follow several tips to manage their time better. Use time sheets: Time sheets can be analyzed to find ways for saving time. Work only on those tasks that cannot be delegated. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. Maintaining a time log will enable them to assess their pattern and identify their problem areas. the students have learned to:    Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. she is completely down-to-earth and unassuming. After discussing the two different personalities. Every day. At the end of the day. In addition. Refer to the Additional Inputs section to get information on the ‘To do’ lists. they will not feel frustrated if they cannot complete specific tasks. This ensures that you are in a better position to manage the day ahead. you can monitor the amount of time you spend on doing tasks. By listing the activities performed in a day and the time spent on each activity. he does not really like doing extra work. and avoid trying to be perfect in all the tasks undertaken. You can ask the students to use the format for time sheets given in the additional inputs section. if you can do so. they will be able to assess whether they have utilized the time well. committed. He diligently responds to all the forwarded mails from friends and colleagues. Tell the students that they should maintain a time log. successful. it is just that he cannot say ‘No'. tell the students to adhere to the following guidelines to manage time effectively:      Plan and organize: Take out time for planning and organizing. if any. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. They also help you prioritize tasks. Ms Balanced is a smart. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. At the same time. they can use ‘To do’ lists. you can take the following approach:      Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. He does not have time to pursue his hobbies and interests because he is in office during most weekends. which could otherwise throw work out of gear. He would rather suffer himself than let his image suffer. His colleagues flock to his workstation because it is a good place to hang out. By doing this exercise regularly. If only he could learn how to rule his life instead of allowing other people to rule it. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. she plans for the known and the unknown. prioritizing. avoid delaying task execution. wherein they can write all the tasks to be done and allocate time based on the nature of the work.II 27 . To create this list. and pays attention to smallest of details. and taking sufficient breaks when performing a lengthy task. such as planning. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual.Chapter Six Objectives In this chapter. Delegate work to others: Identify tasks that can be delegated. and then state the various guidelines that can be followed for effective time management. Multitask: Do more than one task at a time. She helps people around her and nurtures them because she believes in their potential. Then. After reviewing the daily time log for four to five days. He is not climbing up the corporate ladder even after three years in the organization. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. ©NIIT Coordinator Guide – Personality Development Programme . without becoming distracted. ask them to prioritize the tasks and allocate a time period for each task. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. However. Ask the students to make a list of tasks that they do in a day. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. They should maintain the time log on a daily or weekly basis.

and friends: Time management helps you restore the balance between work and leisure hours. More time for family. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. you can make sure that deadlines are met regularly. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. divide a task into a number of smaller tasks and start doing them one by one. Deadlines being met consistently: By prioritizing tasks and organizing schedules. Update the list constantly. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. Prioritize all your tasks. This puts you in control. Handle interruptions well: When planning your activities. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. 'To Do' lists and time sheets are the tools that you use to manage time. There are two types of 'To Do' lists:         Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do. hobbies. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. Do not plan for 100 percent of your time. Tell the students that effective time management results in:      Ability to control one's activities: Effective time management helps you prioritize and organize your activities. Allocate time for pending tasks. Plan for tasks that have deadlines.II 28 . ©NIIT Coordinator Guide – Personality Development Programme . Always plan for less than 100 percent of your time. assign some time for interruptions. you do not feel stressed.   Conquer procrastination: To avoid procrastination. Therefore.

Use a time sheet to track your time. It helps you track your time and analyze whether you are spending your time productively.II 29 . Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme . 2. To use a time sheet effectively: 1. 3. Analyze whether your time is being spent usefully.You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. List your activities for a week or a fortnight. and use a 'To Do' list to plan your activities.

based on their lifestyle and comfort level. While traveling for office. With every change in the daily routine. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. and they can even pay off their bills online while listening to their favorite music. Suggest to the students that the continuous time management process should not tire them. they can watch movies on TV while performing household chores. Ask students to think of ways to save time and still complete all the tasks for a specific day. During the weekend. Now. It is a continuous process. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. Tell them that they can refer to their personal time management survey form. ©NIIT Coordinator Guide – Personality Development Programme . The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. For example. the time management schedule also gets altered. They can prepare their study schedule or think of a project to be submitted while traveling to attend a class.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. As the changes occur in one's personal and professional lives. They should enjoy this activity. Tell the students that. they should think of innovative ideas to manage time.II 30 . one should make a mental note of the change and try to manage the schedule accordingly. These new ideas can help them manage time better and improve their performance. There can be many more ideas based on the number and types of tasks listed by the students. they can make phone calls while watching television. they can make a list of points to be discussed in a specific meeting.

This delayed the rest of the activities.' A sample time log is shown as follows: S. However. Ans. the second column will specify the task. 4. Worked on the reports and cancelled going to the gym. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. ©NIIT Coordinator Guide – Personality Development Programme . create a table comprising four columns. Prepare a time log for utilizing your time and note down your own reactions to your time management. These activities should be given equal importance. 2. This delayed the subsequent tasks. specify the result as 'Completed'. 6. To create a time log. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time. In the fourth column. Skipped lunch for this reason. had to work upon another task and this activity got postponed for the next day. Prepare a time log by listing the tasks to be done in a day. 1. Based on the result derived.No. however. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. therefore. You can also prepare a time log to manage your weekly or long-term tasks. or 'Not attended to. 3. The first column will contain the serial number. not all the colleagues were interested in continuing with it on the same day.Solutions to Chapter Six Questions 1. it took two hours. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. and the third column will contain the time allotted for the corresponding task.II 31 . This resulted in delay in planning and executing the meeting. 'Incomplete'. In addition. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. Started to initiate a fun activity at work. 5. The meeting had to be postponed for another hour. The module could have completed in an hour.

00 to 11. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues. This will help me achieve the targets on time and will enable others to learn and improve upon their performance.00 10. Ans.30 A time commitment plan for Module 2 of the first semester of MCA.00 11. To overcome my weaknesses. is as follows: Time 9.30 to 4. Here is a sample list of weaknesses related to time management:    I try to do each and every task to perfection.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1.30 2. Identify your weaknesses related to time management and create a plan to overcome it. to be followed daily for 12 weeks.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme . I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4.30 3. Instead of making personal targets. This results in too much of work and effort. I plan to do the following:    I will have a practical approach towards work and will try to strive for excellence rather than perfection.30 to 5. This will help me save time.30 to 3. Ans. I will make team targets. both planned and unplanned.30 12. This results in an increased amount of work.00 to 10.30 to 2.30 11. to be followed daily for 4 weeks. This unnecessarily delays the things and affects the complete schedule. Learning to say 'No' will help me save a lot of time. I will involve my team members in my work. irrespective of the requirement. 3. is as follows: Time 9.00 to 10.00 to 11.30 to 1. I will say 'No' to the tasks that do not contribute to my goals. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time.2. A time commitment plan for Module 1 of the first semester of MCA.II 32 .30 to 12.

30 12.30 11.10.30 to 1.00 to 11.00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.30 to 12.00 to 11.30 ©NIIT Coordinator Guide – Personality Development Programme .II 33 .

you can take the following approach:    Initiate a classroom session by explaining the importance of a good personality.II 34 . you should always be ready for feedback and criticism. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. If you are calm and composed. If it is a genuine criticism. For this. discuss it at length and get to know about the reason. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. gaining knowledge is futile if the students cannot express themselves properly. Absorb genuine feedback: If the reason behind criticism is improvement. They should keep themselves updated with their field of work and current affairs. If the reason behind criticism is jealousy. and successful experiences can also help in increasing their confidence level. You should always learn from your mistakes. you should never get defensive. Raising your voice. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. Giving lame excuses will add up to your negative behavior. Take corrective action: Instead of getting depressed or developing an inferiority complex. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback.Chapter Seven Objectives In this chapter. ignore the criticism. Concentrate on how to gain from the criticism. instead. In addition. Irrespective of the kind of feedback. If a person criticizing you is doing it out of habit or frustration. the better their personality will shape up. the students have learned to:     Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. you should look at the possible reason and work on it. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. If the criticism is about behavior or habits. logical analysis. and resorting to emotional outbursts will only aggravate the situation. your family and friends can guide you. To improve your personality. After you have identified the reason. you should reply through your work. you should learn from your mistakes. offering arguments. Make it a learning experience: There is always something to learn from criticism. For this. admit it instead of giving excuses. If it is out of jealousy. you should not react instantly and reply by using harsh words. Provide the students with the list of problems they can face while communicating with others. they should observe their surroundings and interact with learned people. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . Attaining a good personality depends upon various factors. you should learn to stay calm and ignore it. It includes various aspects of your lifestyle. Factors such as courage. However. Students can use the following ways to accept feedback and criticism gracefully:         Accept your mistakes: If you have made a mistake. If more than one person is making a similar comment. you are in a better position to assess the situation. There are no specific aspects that determine a personality. Ignore specific feedback: Always identify the source of criticism. Suggest that they should gain knowledge by reading content related to their field of work. Tell the students that their personality grows along with them. ignore it at once and move ahead. The more knowledge they gain. Acknowledge the reason: If the reason behind criticism is competition. they should work upon improving their verbal and nonverbal communication skills. Do not react instantly: Reacting instantly to criticism will only show your insecurity. you should continuously assess your behavior and work on the shortcomings. you should work upon it and try to improve yourself. you should work upon it.

nonverbal communication is also an integral part of communication. Therefore. it is necessary to inculcate positive attitude for effective communication. The use ratio of these three factors in any communication is 7%. The students should improve upon their vocabulary and grammar to make a good impact on others. Use hand and face expressions to enhance the expression of what you are talking about. therefore. Then. Verbal communication is based only on voice. Verbal communication skills consist of tone. Therefore. The students were nervous and felt stiffness in their body when facing the class. volume. Therefore. Here is a list of some of the problems that the students may have faced when recording their narration:    They were unable to make it sound interesting because they had to express themselves only through voice. you also need to improve upon your nonverbal communication skills. a person should be knowledgeable and an effective communicator. Due to the lack of knowledge of vocabulary and grammar. it is best conveyed through eye contact. The inability to make an eye contact is regarded as a sign of uncertainty. If a person wants to convey sincerity in his or her intentions. ©NIIT Coordinator Guide – Personality Development Programme . ask the students to narrate the same in front of the class. verbal and nonverbal.To have a good personality. the students should think of the scenario they are depicting and should bring emotions in their body. 38%. Ask students to record their voice in isolation. a person with a positive frame of mind is more comfortable making gestures while communicating. A good vocabulary is necessary for effective speaking. they were unable to induce the dramatic effects like various emotions and sound effects. voice modulation. The following tips will help the students improve upon their verbal communication skills:    When recording. Listeners tend to pay more attention to facial and body expressions. In addition. If they are able to feel the emotions. the students were unable to convey the correct meaning of the story. The students should practice voice modulation to depict the emotions properly. they will be able to express the same. form a list of common problems faced by students. tone. and body language. 55% respectively. The difference between flat and modulated voice is similar to the difference between bland and spicy food. it is necessary for a person to depict his emotions and feelings effectively through his voice. Communication depends upon three factors: words. Now.II 35 . your verbal communication should be consistent with your body language. The students can use the following tips to improve upon their nonverbal communication:   Use eye contact when communicating. There are two types of communication skills. They can narrate or describe an incident. and language. Here is a list of some of the problems that the students may have faced when narrating their story in the class:   The students were unable to make eye contact with the rest of the class. Based on their reply. Because some students were not able to modulate their voice. and. ask them to list down the problems they faced in both cases. For this.

Shows respect for the organization. This quality is an aggressive form of being confident and is crucial for having a good personality. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. I can utilize the time spent traveling to and from office for reading. Makes colleagues feel comfortable about working with you. This will help me assess my time management skills and identify my time wasters. Ans. Clarity of thought and vision reflects on your personality and therefore improves it. Use a deodorant. Apart from the above nine qualities mentioned on personality development. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information.II 36 . Beware of food that may leave a bad odor. If they sport a moustache or a beard. They should wear minimum jewelry to the workplace. Facial hair: Men should be freshly shaved. Solutions to Chapter Seven Questions 1. Gives a feeling of self confidence. Then. The various benefits of good personal grooming are:     Helps establish credibility and gain the trust and confidence of peers and supervisors. Dental hygiene: Brush your teeth regularly. Ambitious people always stand out to achieve their goals and this quality develops their personality. add a few more qualities that are helpful for total personality development. Use a mouthwash. Open to criticism: Besides making a list of achievements. well-fitting shoes. Within a month. they should be of the correct size. They should not be faded or torn. Use a breath mint if necessary. Body odor: Take a bath daily and look fresh. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. 2. Avoid heavy make-up and jewelry: Women should never over-do their make-up. they should neatly trim the same. Shoes: Wear comfortable. Wear a clean. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. Hair: Hair should be clean and neatly trimmed. I will think of new ideas to improve my time management skills. The additional qualities that can help you enhance your personality are:      Enthusiasm: Being enthusiastic accentuates your personality. This helps them develop their personality. ©NIIT Coordinator Guide – Personality Development Programme . Ans. they should ensure that it does not chip. The hairstyle should be neat. Women should file their nails. Nails: Nails should be clean and clipped. Wear shoes that match the occasion. Clothes should not be too loose or tight. Here is a sample list of shortcomings related to personality:        Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings. This change should reflect in my personality in one or two months. odorless pair of socks that match the color of your shoes. I will create a time management log and will keep a record of all the tasks to be done along with their time frame. people should also remember their failures and should learn from their mistakes. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. I should be updated with the knowledge related to my field. If they wear nail polish. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming:         Clean and well-fitted garments: The clothes that one wears to work should be clean. Do not wear sports shoes to the workplace.

I will also learn some exercises to help improve my blood circulation and oxygen circulation. I should be able to see a difference in two or three months.II 37 . I will acquire a health care routine based on my working style and food habits. This routine will help me stay active and lively. ©NIIT Coordinator Guide – Personality Development Programme .

you can take the following approach:      Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. Explain Maslow's hierarchy of needs theory. However. people in search of something always remain active because they are motivated. Out of these factors. factors such as salary. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. People having aggressive behavior have little or no concern for other people's ideas. they should have the knowledge of dealing with people. motivational factors lead to improved performance. or both the persons are partly right. recognition. The characteristics of people having submissive behavior are:    They do not stand up for themselves. There are three types of human behavior styles depicted by different people in different conditions and circumstances. These problems can fall into three categories: the first person is right and the other is wrong. but can affect performance if they are not present. and concerns. Understanding these styles will help you decide how to deal with different people. On the other hand. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. They do not express their views. Hygienic factors do not lead to improved performance. and working conditions are hygienic factors. Tell the students about the model approach that they should follow to resolve problems related to human relations.Chapter Eight Objectives In this chapter. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. Tell the students that hygienic factors satisfy the animal needs. company policy. feelings. People are generally never fully satisfied and no one is perfect. These facts will help students look at human relations in a better way. and opportunities for creative work. The characteristics of people having aggressive behavior are:   They can be directly or indirectly aggressive. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. as given in the Additional Inputs section. and advancement for growth are motivational factors. Tell the students that in any kind of job. However. Tell the students that in order to deal with and manage people. personality. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. interesting and challenging work. and ability to lead people. ©NIIT Coordinator Guide – Personality Development Programme . such as salary. Some people manage to strike a balance between all the three styles and use these styles according to the situation. they do it in a cautious and mild manner. and motivational factors satisfy the psychological needs. Tell the students about Herzberg's motivation-hygiene theory. communication. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. These styles are Submissive. You can assess a person's personality by determining a person's dominant behavior style. while factors such as achievement. If they express their views. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. each person has one behavior style as the dominant one. they act and react differently to their environment. promotion prospects. they should know about some fundamental truths related to human relations. All humans are unique and different. the other person is right and the first person is wrong. Abraham Maslow has explained that a man is never fully satisfied. According to this theory. company policy and administration. According to this theory. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. to achieve success in personal and professional lives. Aggressive. They can become sarcastic. nature of work. Therefore. the students have learned to:     Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session.II 38 . These three behavior styles are present in every human being. Satisfied and content people become inactive. and Assertive. You can discuss the various behavior styles. the performance of a person is influenced by various factors.

At the same time. 10. and feelings.No. they respect the right of other people to express their views.II 39 . 9. I am sorry to take up your time. They respect the self and others.. The characteristics of people having assertive behavior are:      They are honest with themselves and others.... I believe that . They are confident and have a positive attitude. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S. Statement Don't ask questions..just do it. 1. I will be happy to answer your question.. They express their views directly but not at the expense of others.. but. what do you think. They are able to negotiate and compromise.. Would you be upset if we. People having assertive behavior express and pursue their own views. 3. ideas. but.   They sometimes adopt a patronizing attitude. ideas. 2. They blame others for problems and mistakes. It's only my opinion. its all your fault.. Now. It's nothing to do with me. Behavior ©NIIT Coordinator Guide – Personality Development Programme . and feelings.. I would like to. 5.. 6. After I finish this work.. 7. That's stupid… What can we do to resolve this problem. They can get verbally hostile or abusive. 8. 4.

In any conversation. He should try to get to know his colleagues. needs to work on the following points to improve his skills related to human engineering:     He is unable to put his ideas across in an interesting manner. He tries to be considerate and thoughtful in his behavior.II 40 . which has already been proved wrong. List out your good qualities pertaining to Human Engineering. He admits mistakes easily and tries not to have an argument to prove his point. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. upright. he listens carefully to people. If he enters in an argument with anyone. Ans.. he has limited knowledge about his colleagues. therefore. Sometimes. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. He avoids making personal contacts with colleagues. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively and criticize because these attempts are futile. Sam. he looks from that person's point of view. He tends to make work-related decisions on his own without discussing it with his team. he is unable to control his anger. He needs to improve his presentation skills. 2. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. John. This will make them feel special. and this results in dull presentations. Before asking another person to do something. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. He tries to avoid an argument. It makes the other person feel important. a consultant at Red Sky Inc. a consultant working at Red Sky. He appreciates the efforts made by others. He tries to convince the person working with him that he considers that person honest. Ans. he tries to reconcile as soon as possible. ©NIIT Coordinator Guide – Personality Development Programme . He should learn to stay calm if things are not happening as per plan. and fair.Solutions to Chapter Eight Questions 1. He should involve his team members in planning activities because this will give them a sense of belonging.

Explain to the students that gaining specialized knowledge will help them succeed. she told her team members about what had happened and spoke of the manager very rudely. it is necessary to accomplish the task in order to be successful. This knowledge is gained through formal education and self education. Anita kept arguing. Anita’s manager told her that he was very pleased with her work. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. she had an idea that contradicted that of her immediate superior. Soon after. She went to her manager and told him her idea. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. Her manager reviewed her work after a week and was impressed. she completed her management diploma at a premier management institute and got a job in a top software development company. her rating was average. the students have learned to:     Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. They can improve their general intelligence by improving their vocabulary. After three months. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. Tell the students that their success will always be rated on the basis of the result achieved. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. Tom was taken aback because Anita had never asked him to send the document. Then. Therefore. They rely on their own abilities and knowledge. At home and with her friends. Because of this. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before.II 41 . and IQ. they should also learn to develop these traits. during her appraisal.Chapter Nine Objectives In this chapter. He gave her a very positive feedback and showed her work to the Head of Department. This general intelligence helps them stand out and make a mark for themselves. She disagreed with him and started arguing. After the meeting. she had a bitter argument with her team members Grace and Tom. Tell the students that they should have immense willpower and ability to make their own way and walk through it. However. She did not tell them the reason why he had not agreed with her idea. and diligence. you can take the following approach:      Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. Explain to the students that they can accomplish their tasks through organizational ability. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. Some of these traits are innate but others can be developed with experience. reading and writing skills. Anita began spreading rumors about Grace. Tell the students that a true professional should:  Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. good work ethics. Anita argued that Tom was the one who had not sent the document. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. Those who have practical knowledge of their area of work enjoy a distinct advantage. During her first project. He explained why it was not feasible. The manager explained again in detail why the idea was not feasible. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. She studied software engineering at a highly rated engineering institute and won an award for her project. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. Anita was deemed the 'Star Performer of the Month'. Explain to the students that to develop a good personality. the team felt that she was not a team player.

He never waited for any external help and realized his dreams on his own. upright. Following is the list of important principles of human engineering that John should work upon:    He is unable to put his ideas across in an interesting manner. he listens carefully to people. and this results in dull presentations.84 billion for the fiscal year ending June 2004. ©NIIT Coordinator Guide – Personality Development Programme . List out some of the important principles of human engineering in which you are good at. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. Bill Gates has all the characteristics of a successful person. My role model is Bill Gates. he is unable to control his anger. Before asking another person to do something. He ensures that no chance to appreciate the other person is missed. employs 55. As a result. and fair. Identify a successful role model and list two or three additional qualities other than those listed in this module. Microsoft generated revenues worth US$36. Microsoft Corporation is a leader in software services and solutions. Ans.II 42 . Prepare an action plan for improvement of those qualities. If he enters in an argument with anyone. and is present in 85 countries. he tries to reconcile as soon as possible. Today. chairman of Microsoft Corporation. which have made him one of the most successful businesspersons in the world:    Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. He tends to make work-related decisions on his own without discussing it with his team. He admits mistakes easily and tries not to have an argument to prove his point. which has already been proved wrong. This keeps his organization always at the top and in demand. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. List out some of the important principles of human engineering in which you need improvement. Microsoft has a strong base of happy and satisfied customers. He tries to be considerate and thoughtful in his behavior. He has the natural ability to comprehend difficult concepts and analyze them clearly. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. Ans. He needs to improve upon his way of presentation. Continuous advancement: Gates always aims to introduce innovative products. John. He started developing computer programs at the age of 13. He tries not to punish or humiliate a person in order to correct the mistakes made by that person.       Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. In 1975. Besides having these qualities. In any conversation. Sometimes. he has the following three abilities. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively. a consultant working at Red Sky. He has complete knowledge of his own field and has common sense to make practical judgments. He tries to avoid an argument. Ans.000 people. he started a company along with his friend Paul Allen. 3. he looks from that person's point of view. He tries to convince the person working with him that he considers that person to be honest. It makes the other person feel important. 2. He possesses strong work ethics and organizational skills.

This will give them a sense of belonging. He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards. Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts. As a result. He should try to get to know about the people working with him more closely to make them feel special. He should involve his team members in planning the activities. This results in people taking him for granted. ©NIIT Coordinator Guide – Personality Development Programme . he knows little about them. He should learn to calm down if things are not happening his way.       He is unable to make hard decisions related to people he works with.II 43 . He avoids making personal contacts with his colleagues.

II 44 . They should are able to comprehend difficult concepts and analyze them clearly. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. It is very important to manage time for meeting deadlines and taking on new assignments. They need to ensure a high team spirit to accomplish their project and organizational goals. and interest in extra-curricular activities. while other traits can be developed with experience and perseverance. should also get along well with their seniors and team members. To express these knowledge skills. Every member is an important part of the team and is responsible for its success. b. people get to know each other and make impressions. Some of these traits are generally innate. To be successful. Ask students to resolve various issues and concerns pertaining to the team goals among themselves. and committed. co-operative. Team spirit can be promoted by sharing experiences and by being flexible. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. an individual should be enthusiastic. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders.     Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. Performing: In this stage. Tell the students that successful IT professionals know how to manage stress. To become a responsible and efficient member of a team. In order to remain self motivated.Chapter Ten Objectives In this chapter. the students will be comfortable with each other and with the goal that they have decided upon to work together. Explain to the students that successful IT professionals have the ability to learn by themselves. Answering the following questions will help them identify the reason of conflict and resolve it: a. Tell the students that they should possess the knowledge of their field of study. besides being proficient in their field. Norming: In this stage. interpersonal skills and abilities. Tell the students that they should be work well within a team. Tell the students that conflicts are bound to arise when individuals work together in a team. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. the students have learned to:      Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. A team is a group of people working together towards a common goal. the students will start working together and giving good performance. Ask the students in each group to interact with each other to know each other better. IT professionals should possess good health and a delightful mind. Ask the students to form groups of six members each and perform the following activities:     Forming: In this stage. IT professionals need to be eternal students and be in constant touch with new updates. 47. c. Storming: This is the argumentative phase. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . Tell the students that successful IT professionals should be highly capable in managing human relations. they should also possess good written and verbal communication skills. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. This is because collective effort is a must to ensure organizational success. you can take the following approach:   Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest.

They don't fight over their point of view but try to settle the conflict within themselves. However. Tell the students that avoiding such situations is not always helpful.II 45 . extracts the best out of individual talents. Ask them to learn about the following conflicting styles and select their style:      Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. ©NIIT Coordinator Guide – Personality Development Programme . As a result.Tell the students that people react differently in a conflict. they must:    Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help.in the corridor or in the office library. He has an intense look on his face at all times because he is always thinking about his work. Compromising: People with this style participate in a conflict in a reconciling manner. he forgets to greet them at times. Robert gets assistance from these same people . Samuel is appreciated for being serious about his work from day one. Samuel decides that he will make an attempt to meet other people as well. tell the students that to build relationships at work. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . they initiate conflicts and try to prove their point of view. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort.they explain company policies to him and help him get accustomed to the office environment. Samuel notices Robert making friends with people from different teams and departments. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. Robert is as efficient a worker. His bright eyes and ready laugh make people want to be around him. He notices that the people he had been greeting are not keen to communicate with him. Such people are aggressive in nature and usually bring out new points related to team activities. At times. Such people are actively involved in planning activities that can bring the team together. if required Teamwork motivates individuals. Accommodating: People with this style participate in a conflict but do not get affected by the result. They tend to adapt to the scene that seems to be suitable for the whole team. being preoccupied with thoughts about work. Robert becomes popular in his team. Competing: People with this style actively participate in a conflict. He always has a cheery look on his face. On the other hand. After going through the preceding case study. and leads to creative solutions.

Do not give their opinions. concern. Mutual cooperation and conflict resolution. Active contribution by all members. ©NIIT Coordinator Guide – Personality Development Programme . Provision for review and feedback on individual as well as team performance. and trust. Recognition and reward for team efforts. Do not share information.The Difference Between a Group and a Team A group turns into a team when its members begin to have:     Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork:    Motivates individuals. Give priority to their tasks over the team tasks. Offer support and motivation on the basis of personal likes and dislikes. Recognition and support for individual differences. Extracts the best out of the individuals. Clearly established procedures. Are not open to giving and receiving feedback. Do not listen to others' ideas and opinions. Practices Aiding Teamwork Good teamwork requires:          Agreed-upon goals and clear objectives. Leads to creative solutions. Sound leadership.II 46 . Practices Hindering Teamwork A team suffers when its members:        Blame each other for failures. Mutual support.

and logical thinking are equally important in ensuring effective communication. Jack presents the first version to the client. and magazines. ask them to write on any topic of their choice. The client is very upset because the work does not match the requirements at all. it involves interpreting and understanding. Also. Give the students an exercise on passage reading so that they can work on their reading habits. the students have learned to:   Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. The client is pleased to meet Jack because he appears to be enthusiastic. because writing is also important along with speaking and listening. confidence. Familiarity with a specific language might not be enough. The project had to be completed within a month. . Avoid making any interruptions. Listen actively. you can:       Introduce the topic by explaining the importance of communication skills in the modern world. Then. Take notes.II Chapter One Objectives In this chapter. he makes all the preparations for the meeting. After two weeks. ©NIIT Coordinator Guide – Personality Development Programme . they will have more opportunities to succeed in life. Identify key points. This will help them build up their confidence. Tell the students that listening carefully is one of the most important aspects of communication. To improve their listening skills.II 47 . The client feels that Jack is the right person to handle the project. and they work hard for two weeks. it is the first step toward comprehension. It will also prepare the students to participate in group discussions and interviews. and interested. This exercise can help in building a strong vocabulary. Explain that factors such as courage. Carry forward the discussion stating that:          Listening is the most powerful tool of communication. newspapers. the client is worried that the deadline cannot be met. tell them to present their views on the topic. ask the students to: Control external and internal distractions. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. Ask them to read books. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. Before the meeting. The client wants Jack to create an IT training course for office executives. Almost three quarters of the communication process involves listening. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. the training course looks more appropriate for undergraduates instead of office executives. Ask the students of possible reasons why Jack and his team blundered. Make sure that the students maintain a list of the new words they come across each day. Now. This will help them in improving their communication skills and vocabulary. tell them that possessing effective communication skills is a prerequisite for personality development. Instruct the students to create their own personality portrait. bright. Jack briefs his team.SPEC IF IC IN PU T S: P A R T . To improve their listening skills. instruct the students to take notes while watching television.CH A PT ER . Give the students a list of words and ask them to frame sentences by using those words in different contexts. Tell the students that if they have good communication skills. Listening is not the same as hearing. listening to the radio or lectures. In addition. Ask questions and paraphrase.

professional. Requirements for future action. or agitated callers. Receiving a Call There are five main steps in the process of receiving a call:      Greet the caller: Greet the caller and introduce yourself. Telephone Manners While speaking on the phone. and friendly. understanding. Contact number of the caller. So. you need to consider the following elements:         Voice: Your voice reflects your mood and state of mind. take care of how you sound. End the call: Summarize the conversation and end the call on a pleasant note. Attitude: Be courteous.   Be unprejudiced. Speed: Speak slowly. Clarity: Express your words clearly. Body language: Smile before making a call. ©NIIT Coordinator Guide – Personality Development Programme . Details of the caller. Identify the caller: Ask for the name of the caller. rude. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. Language: Use simple and straightforward language. Sit straight and breathe deeply. Details of the person who received the call. Exchange information: Ask for and supply relevant facts and information to the caller. There are certain desirable procedures and protocols for using the telephone. if any. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing.II 48 . Purpose of the call. Time for returning the call. and messages are taken when you receive a call for another person. This attitude is reflected in your voice. Watch for nonverbal cues. helpful. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. Composure: Remain calm while handling aggressive. An effective message includes:        Date and time of the call. Ask questions from self.

This will make you more confident and comfortable with spoken language. you need to participate in group discussions and personal interviews after you clear the entrance exam. Communication skills are necessary for a person to express his or her views in any situation. For example. The best way to improve vocabulary is to learn new words in different contexts. It is necessary to speak in a variety of situations. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. The following activities can help a person improve his or her communication skills. ©NIIT Coordinator Guide – Personality Development Programme . Listening to news on the radio: Listening is the best way to improve the communication skills. If you want to pursue higher studies. Communication can be improved by practicing certain activities on a daily basis. Both set of skills are required. a person can have good language skills but may not be able to express his views to a group of people. How can communication skills be improved? Ans.        Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability. This adds value to the communication skills. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. whereas communication skills involve the presentation of the subjective knowledge to the outside world. and the vocabulary. What is the difference between language skills and communication skills? Ans. Developing a sense of humor: Sense of humor is another aspect that helps the communication process. students prefer teachers who are jovial and lively. 2. For example. For example. while listening to the radio. Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. The difference between language skills and communication skills lies in the presentation of your ideas. Give any three reasons why it is important to improve communication skills? Ans. The three reasons are:    Communication skills are required to express our views to others. Language skills denote the person's subjective knowledge. One can acquire communication skills only by practice. Presence of mind helps a person think in a logical manner. general awareness. you can concentrate on the words being pronounced by the newsreader.Solutions to Chapter One Questions Solutions to Check your Progress 1 1. Solutions to Check your Progress 2 1. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge.II 49 . A person should be quick in reasoning and thinking. Logical thought process: Good communication also includes a logical thought process activity.

Communication skills are the skills that enable a person to convey information so that it is received and understood well. so that a situation is successful. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. hardly ever d. A state where things are of equal weight or force. The English book is issued in your name. A subject or problem that people are thinking and talking about. Sentence: Issue Meaning: 1. To follow someone or something. Solutions to Check your Progress 3 1. An incompatibility of dates or events. He is pursuing MCA from a recognized university.5 Passage 1 48. pursue. Meaning: 2. in all places b. Ans. at all times c. issue. He noticed a conflict in the dates of the two meetings. Can communication skills be developed by reading books on 'communication skills'? Why? Ans. An active disagreement between people with opposing opinions or principles. To give something to someone. Sentence: My car had a breakdown in the middle of the road. Solutions to Check your Progress 4 1. All oceans water is the same shade of blue a. To give several things equal amounts of information. Solutions to Section 1. Sentence: The car was pursued by helicopters. What are communication skills? Ans. and breakdown. Sentence: There was a lot of conflict between him and his father. Meaning: 2. A failure to work or be successful. or money. Meaning: 2. Sentence: The old lady had to hold the railings to keep her balance.3. conflict. Sentence: The rate of muscle protein breakdown was assessed. Communication is a skill and can be improved upon only by practice. To be engaged in (a vocation or hobby. issues. Balance Meaning: 1. It is the ability to express our views and understand others' views. Meaning: 2. Write two sentences by using each of the following words in two different meanings: balance. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . Sentence: Pursue Meaning: 1.II 50 . Division of something into smaller parts. Sentence: Breakdown Meaning: 1. There are still balance payments due on him. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. Meaning: 2. time.that's just a side issue. for example) Sentence: Conflict Meaning: 1. Sentence: Don't worry about who will do it.

f. r. h. w. The main idea of this passage is q. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. g. blue pigment l. o.Ans. p. The social development of a child can be affected by y. reflected light and yellow pigment from plant life 4. Ans. Ans. x. Ans. z. infantile pleasures habits infantile pleasures patterns the number of siblings 3. red pigments in coastal waters k. One inference that can be drawn from this passage is that cc. d. b. Ans. The main idea of this passage is that u. bb. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. continual scolding is not harmful to the child dd. c. Green water near coastlines is almost always caused by i. Phytoplankton are m. children develop socially. at all times d. a. b. v. Ans. sand color j. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . c. t. s. reflected light and yellow pigment from plant life Ans. n. microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. Blue light is e. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. b.II 51 . aa.

spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme . Ans.II 52 . continual scolding has adverse effects on the disciplinarian Ans. qq. All of the above Home and school Playground and classroom Playground and home All of the above 5. Ans. rr. d. ll. hh. Where does the passage say the only child learns his social lessons? gg. Home life and the people who live with the child affect his development kk. This passage implies that victims of Alzheimer's disease may oo. incur personality and behavioral changes. pp. jj. Ans. ii. c. Totally Passage 3 1. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes. continual scolding inhibits healthy social development 4. b. mm. nn. continual scolding does not affect physical development ff. c.ee.

which was already asked ©NIIT Coordinator Guide – Personality Development Programme .2. a person with Alzheimer's disease might not be able to eee. Ans. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3. long-term care 5. drive a car Ans. In the passage. yy. b. zz. d. uu. walk fff. According to the passage. to make feeble to make feeble capability to strengthen stamina 4. there is no cure ddd. remain awake hhh. Ans. hospitalization ccc. xx. The cure for Alzheimer's disease is aaa. "debilitating" means ww. tt. c. remember the answer to a question. Symptoms of Alzheimer's disease include ss. a. bed rest bbb.II 53 . which was already asked ggg. remember the answer to a question. vv. long-term care Ans.

you need to:       Determine the degree of formality practiced at the workplace in the client's country. Sheila gave Ronald a silver Ganesha as a gift. Smith. Explain the different features of spoken English.Chapter Two Objectives In this chapter. However. Sheila asked whether they could ‘prepone’ the meeting. Ronald asked her to address him by his first name. race. Give students reading exercises such as passages that contain conversations involving two or more people. After lunch. The lady just looked away when Sheila asked her why she was not married. etc. Explain how spoken English is different from written English. Use English or the client's language. A desire to learn is a must. Tell them the difference between intentional learning and incidental learning. These should not be perceived as bribe. Gestures and body movements can be perceived differently in different countries. When interacting with foreign clients. to initiate small talk. After analyzing the preceding case study. a client. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. Tell the students that spoken English should be free from grammatical mistakes. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. Ronald agreed. Then. It was decided that they should meet again after two days. Avoid the local language. During lunch. When they met. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises.II 54 . This will help them in improving their conversation skills. Arrange group discussions and presentations for the students and ask them to get actively involved in these.   Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. Avoid discussing sensitive issues such as politics. one learns that before you interact with a foreign client. the meeting continued. color. Tell the students to speak English on a regular basis to improve their conversation skills. Ensure appropriate body language. After the second meeting. the students have learned to:    Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. He raised his eyebrows and looked at his colleagues in an embarrassed manner. ask them to answer the questions given in the relevant exercise. she felt it was inappropriate and addressed him as Mr. ©NIIT Coordinator Guide – Personality Development Programme . Sheila asked one of the middle-aged ladies what her husband did. it is important to know about their culture and work ethics. Ronald looked puzzled and asked what she meant. you can use the following approach:    Initiate a classroom session by explaining the basic components of communication skills in a conversation. This will motivate the students and help them improve their vocabulary. Find out if it is acceptable to give or receive gifts. She said she wasn't married. This will help them in improving communication skills and gaining confidence.

The seminar must be impressive in terms of content and presentation style. Why? Ans. No. You should always establish good eye contact with the audience. he is practicing iii. and formatting. such as attending interviews and conducting presentations.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. jjj. Solution to section 2. It is important to know English in order to try for a job in other countries. They are also important for success in different professional situations. Tell them to improve upon their weaknesses by working on the following points:      You should always speak politely with other members of the organization. It is important to learn it to pursue further studies abroad. It is easier as compared to writing. The speaker should use appropriate words or vocabulary. so that others cannot understand. or too slow.II 55 . punctuation. What are the different features of spoken English? Ans. 4. spoken English is not difficult. Your presentation should be crisp and effective. It is necessary for social prestige and respect. Why do many of us find it difficult to speak in English? Ans. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. Ans. Care should be taken to speak slowly and use the correct grammar and pronunciation. clear voice. Writing English is difficult because you also need to worry about elements such as spellings. and connecting with the audience. Knowledge of the English language is of great importance because of the following reasons:     It is useful to get a good job. kkk. The speaker should not speak too fast. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. it will help create a very good impression about the organization. 3. lll. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. Is spoken English difficult. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner.3 (a) 1. The passage implies that if a student studies for an exam. 2. Name any four reasons why English is important to us. Many of us are not able to speak English because of lack of practice. Your body language must be an additional support to ensure effective communication. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme . You should be confident about the topic. The speaker should pronounce the word correctly. so that others get bored. The different features of spoken English are:     The speaker should be able to speak clear English so that the listener is able to understand it. Practice enhances the confidence level and improves effectiveness.

The question asked by the professor was such that Hans had no idea of it. in order to learn by intentional learning. Highly motivated rrr. False vvv.II 56 . True www. dread nnn. false or unknown. Highly motivated Solution to section 2. When the professor had asked a difficult question. d. a. impulsion 3. As Hans listened to the lecture of Einstein.3 (b) 1. neglect ppp. Einstein thought that they were in trouble. tired of learning ttt. in need of learning Ans. According to the passage. impulsion Ans. he understood it well (True/False/Unknown) Ans. repulsion ooo. uuu. incidental learning 2. one must be qqq. a. True ©NIIT Coordinator Guide – Personality Development Programme .Ans. Say whether the following statements are true. (True/False/Unknown) Ans. unmotivated sss. (True/False/Unknown) Ans. In the passage "motivation" means mmm.

g. What did Einstein study? Ans. Which of the following qualities made him a great scientist? cccc. "It is a pleasure to drive a genius like you". true Ans. They left the university with Hans driving. So. fictional aaaa. Einstein studied Science. Einstein was tired and was not in a position to deliver a lecture. sense of humor h. Hans performed well. What kind of story is this? zzz. interest in space travel d.II 57 . He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. interest in space travel eeee. true f. and joined in the applause at the end. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly.” ©NIIT Coordinator Guide – Personality Development Programme . False 2. Ans. Amusing bbbb. and television. Why did Hans give lecture in place of Einstein? Ans. Answer the following in a phrase or sentence each. c. 49. space travel.xxx. These words were first spoken by Einstein (True/False/Unknown) Ans. curiosity ffff. i. modesty dddd. (True/False/Unknown) Ans. Yes. False yyy. b. Did Hans perform well? Pick out words from the story in support of your answer. Hans delivered a lecture in place of Einstein. sense of humor Ans.

m. William Grace died on October 25. had memorized Einstein's lecture iiii. Although he was a doctor. c. n.346 runs and also completed his hundredth first class century. He was sixty-seven years old. had presence of mind (Because the passage for the below section is not available in the Student Guide. How did he consider cricket? Ans. he scored 2. Hans laughed and replied to the professor that the question was not at all difficult.II 58 . He had an attractive personality with strong features and long black beard. What was Hans's reply to the question of the professor? Ans. He was the first one to score a triple century in first class cricket. He received a testimonial and a letter of congratulation from the Prince of Wales. Alfred. He had an attack of cerebral hemorrhage a few days before his death. He was about 70 kg in weight. did not let Einstein down Ans. 6 feet and 2 inches in height. l. Grace. The most remarkable year for Dr. Ans. What happened to him? Ans. His highest score in tests was 344 runs. Grace scored nearly 55000 runs with an average of 43 runs per match. Einstein called Hans a genius because he: gggg. William Gilbert Grace was the greatest and most attractive personality in cricket. he chose cricket for a profession.j. In what aspect. had presence of mind jjjj. In addition. William Grace found himself in an atmosphere charged with cricket. Dr. Describe the physical appearance of William Gilbert Grace in a line or two. impersonated Einstein hhhh. His father and uncles were enthusiastic about the game as his elder brothers Henry. it was so easy that even his driver could answer it. 1915. He belonged to a family with a cricket background. Grace's career was 1895. He was a tall man. o. ©NIIT Coordinator Guide – Personality Development Programme . and E. In that year. should the credit go to Grace regarding the game of cricket? Ans. William Gilbert Grace had a splendid physique.) Solutions 50. the answers have been researched by using the Internet. In fact. He was enthusiastic about cricket from the tender age of six. he was a fast bowler. M. k. William was actively engaged in first class cricket. He held the record for the highest individual score for many years. They also were cricket players. He scored 100 runs or more on 121 occasions. What is the record of Grace as a batsman and bowler? Ans.

She sings well. Can you describe about that picture? Ans.4 The sentences given below are examples of sentences with common errors. ©NIIT Coordinator Guide – Personality Development Programme . 8. 9. Rain is coming very heavily. They sing very well.Solution to Section 2. He couldn't cope up with the class. Ans. He discusses about politics Ans. 2. 1. Sugar is available for free in the market. They sings very well. Ans. He has not yet appeared for his final exams. 4. Ans. Ans. She sings well. Isn't it? Ans. It is raining very heavily. My sister is getting her ears bored this evening. 6. My sister is getting her ears pierced this evening. 3.II 59 . Can you describe that picture? 7. He couldn’t stay with the class. Ans. He has not given his final exams yet. Identify the error and correct the same. Doesn’t she? 5. Sugar is available freely in the market Ans. He discusses politics.

Ans. The teacher is giving a lecture. The teacher is delivering a lecture. ©NIIT Coordinator Guide – Personality Development Programme .II 60 .10.

the students have learned to:     Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. Ask the students to write their views on improving writing skills. you can use the following approach:     Initiate a classroom session by defining writing skills. This will help them in various tasks. My dog is very ________ (silent). such as preparing presentations. Although IT professionals do not emphasize on the use of grammar. Introduce the features of good writing skills. Right order of sentences in a paragraph. "I particularly like all these _______(bright) colors in your paintings". Correct usage of grammar. Tell the students about subskills such as using the correct sequence of words in a sentence. Writing needs a lot of practice. Ask them to redraft their document according to that checklist. 56. I am a fan of France Gall. and using correct grammar. using simple and appropriate words. Ice-cream sales rose ________ (steep) last August. 57. she's got _______ (beautiful) songs as well. correct grammar usage is an important and basic subskill of writing. There was a _______(sudden) increase in sales. For example. She not only sings _______(beautiful). Explain the importance of redrafting a document. Proper usage of punctuation marks. Explain to them the importance of good writing skills. Writing includes several other fields or subskills. My father drives ________ (slow). 60. It _______(rare) barks. He ______ (seldom) exceeds 40 mph. ask them to do the following exercise. Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. Out of all the subskills. The subskills are:       Right order of words in a sentence. 52. Explain to the students the importance of proper grammatical usage while writing a document. Jimmy has got a ________ (tremendous) collection of stones. 59. 53. My old car broke down yesterday. I hope it can be mended _____ (cheap). it is important for them to learn correct grammar. To become a good professional. Discuss their views and share with them the various ways in which they can improve their writing skills. 58. Sting is a _______ (marvelous) singer. 54. Appropriate choice of vocabulary. Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . he whispered _______ (soft). Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. He broke the news to her _______ (gentle). Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. You cannot acquire good writing skills in one attempt. Provide the students with a checklist to help them redraft documents. Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51.II 61 . 55. Then.Chapter Three Objectives In this chapter. Proper format.

Grammar: Helps to ensure that the document is grammatically correct. Mention the different subskills in writing. 11. It also helps to ensure that the sentences are able to convey the complete meaning. Discuss the importance of each one of them. whereas the language of writing consists mainly of complete sentences. that. 7. words. Style. 10. ©NIIT Coordinator Guide – Personality Development Programme . Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. 6. and which. Sections 3. 3. and phrases. 8. give them the following checklist for evaluating their report: S. 12. Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. 2. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document. No. The different subskills in writing are:         Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. 9. to combine sentences. 4. 5. Coherence: Helps to identify the appropriate usage of connectors. format. such as but.II 62 . Then.6 1. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. Ans. 1. The differences between the language of speech and the language of writing are:  The language of speech consists mostly of broken utterances.Ask students to prepare a report on any topic. What are the differences between the language of speech and the language of writing? Ans. Cohesion: Helps to identify the completeness of a sentence or a paragraph. 2.

   

In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.

3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.

4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:

   

Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.

5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.

6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.

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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.

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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:

  

Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.

Certain steps that can help an individual in improving his writing skills are:

    

Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar

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Present: If I had time. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. Errors in Subject . explain to the students the use of various linking words and phrases. In addition. Tell the students about the importance of grammatical accuracy while writing. Also. language. and on the other hand. and length of the letter. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . you can use the following approach:       Initiate a classroom session by giving a brief introduction on writing skills. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. List the restrictions imposed when writing formal letters.II 66 . and organizational pattern of a letter. consequently. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. Instruct the students to write letters on specific topics to check their progress. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. such as coherence and cohesion.Verb Agreement Incorrect: There is many reasons why I can't help you. content. Errors in Tense formation Incorrect: He throwed it out the window. Instruct the students to identify the features of a good paragraph. Correct: When I came home. Discuss the guidelines for letter writing. Explain to students the differences between formal and the informal letters. I would have done it yesterday. Explain to them what paragraphs are and why are they required. You can discuss some of the errors that the students generally make while writing. Correct: He threw it out of the window. as given in the Additional Inputs section. Explain to them the importance of linking devices in a paragraph. Errors in Conditional Sentences Future: If I have time. such as first of all. whereas. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. In addition. discuss the tips to achieve coherence and cohesion in a paragraph. Discuss the problems they may face. Instruct them to identify the layout. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. Discuss the importance of organization of the body of the letter. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are:     Errors in Verb Tense Incorrect: When I came home. Share tips to help them overcome these problems and improve their letter writing. based on format. Past: If I had time. I will do it tomorrow. Explain to them the importance of layout and format of a letter. format. Correct: There are many reasons why I can't help you. Introduce letter writing to the students. Provide the students with a sample letter. the students have learned to:   Write paragraphs Write letters Focus Areas To conduct this session.Chapter Four Objectives In this chapter. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. if any. Introduce the students to paragraph writing. Instruct the students to use appropriate vocabulary and correct punctuation. I would do it now. Explain to the students the shortcomings in their paragraph writing. the children still didn't finish dinner. the children still hadn't finished dinner. For this.

Example: She cooks well. Make sure the correct form has been used. Correct: All of us . ©NIIT Coordinator Guide – Personality Development Programme . Correct: She looked very good. Correct: Everyone on the project has to attend the meeting. Jane. but a few of the class are here. Errors of Illogical Comparatives Check comparisons to make sure they make sense. lesser time you have for reading. check if the correct form has been used. Correct: John is absent. you will get better. Errors in Pronoun Subject . it should be informal. the better you will get. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. but a few of the class is here. If you are applying for a job in an organization. (How does she cook?) This exercise is relatively easy. Incorrect: That is the most important of any other reason. Incorrect: Everyone on the project have to attend the meeting. Errors in Parallel Comparisons In parallel comparisons. if you are writing a letter to your relative. this one is better. Incorrect: The busier you become.were late. For example. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how.  Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English:  Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. Incorrect: Texas is bigger than any state in the United States.Fred. Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. this one is best. Correct: Of the two books. Correct: The young man writes badly. Correct: That is the most important reason. and me . Correct: The more you practice.II 67 . Alice. it should be formal. Correct: The busier you become. whether it is formal or informal.  Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well.Object Incorrect: All of us . Example: She is a good cook. Incorrect: The more you practice.   Guidelines for Writing Letters Use the following tips to write a letter:  Identify the nature of letter. the less time you have for reading. An adjective describes a noun and answers the ‘what kind’ question. Jane. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. Incorrect: Of the two books. Alice.were late. (How easy?) Most adverbs are formed by adding -ly to the adjective.Fred. and I . Correct: Texas is bigger than any other state in the United States.

Avoid describing highly confidential issues. if you are writing a formal letter. The following parts are included in the body of the letter: • •  The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. Proofread and check spellings before sending the message. do not use abbreviations and symbols. The header of the e-mail message contains the following fields:      'To' field: The recipients' e-mail IDs are written here. Use standard font and color.II 68 . This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. Closing: It includes the conclusion or the summary of the message. Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages:  Clarity: • • • • • • •  Use an appropriate subject line. Use an appropriate greeting. The layout of the letter makes the first impression on the receiver of the letter. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. Avoid describing legal or controversial issues. For example. formal letters should be precise and to the point. The organization of the body of the letter is also very important. Keep the message short and simple. while the body comprises the main message. Detailing: This is the actual content or body of the message. Avoid using angry or offensive language. E-mail etiquette: • • Do not use letters in uppercase. you can use abbreviations and symbols. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. Quote accurate data/facts. For example. Identify an appropriate length for the letter. Use business English. Security and privacy: • • •  Use the 'Bcc' field for multiple recipients. ©NIIT Coordinator Guide – Personality Development Programme . The header contains the recipients' addresses. 'Cc' field: 'Cc' stands for carbon copy. Ask the students to draft a letter and then assess their progress based on the following parameters:      Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. If you are writing an informal letter.   Identify the nature of language and style to be used in the letter. 'Bcc' field: 'Bcc' stands for blind carbon copy.

A paragraph revolves around one main idea. and sarcasm. jokes. A topic sentence is the sentence in a paragraph that explains the main idea. What is a topic sentence? Why it is important? Ans. What is a paragraph? Ans. It is used to arrange content into small. Do not send e-mail messages to discuss confidential matters such as disciplinary action. Avoid humor. acronyms. easily readable bits. Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. b. It is important because all the sentences in the paragraph are directly related to it. ©NIIT Coordinator Guide – Personality Development Programme . conflicts. and personal complaints about coworkers.• • • • Avoid sending spam or unsolicited mass mails. Avoid using chat language. and emotions.II 69 . A Paragraph is a group of sentences.

Coherence means logicality. Linking devices are words or phrases that are used to connect two or more sentences. 2. Later. depending on the distance and the quantity of information being communicated. On this day the Americans remember the first thanksgiving feast of the early American colonists. In my family everyone brings a special dish for the thanksgiving meal. For example. large information can be sent from one place to another. What is coherence? How is coherence achieved in a paragraph? Ans. They are similar in some respects but differ in others. sweet potatoes and cranberry sauce. 62. In my family everyone brings a special dish for the thanksgiving meal. and at the end of the day we are as stuffed (full) as the turkey. My aunt bakes a turkey and fills it with stuffing. Everyone eats more than usual. Solutions to Section 4. 3. the information received can be forwarded to another destination with some addition in the content. Everyone eats more than usual. 2. Examples of linking devices are first of all. In both email and post. e-mails are free of cost but post is not. 67. What is cohesion? Why is cohesion important in a paragraph? Ans. 6. They prepare many traditional foods such as turkey. and at least four pies. a mixture of bread and spices. They prepare many traditional foods such as turkey. on the other hand. However. salads. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. This organization of data is not possible in the case of post. a mixture of bread and spices. They help establish a relationship between two sentences.II 70 . salads. Cohesion means unity of thought. My relatives also make vegetables. and at least four pies. ©NIIT Coordinator Guide – Personality Development Programme . My aunt bakes a turkey and fills it with stuffing. E-mail and Post are similar in some respects but different in others Ans. The content that is sent or received may be formal or informal. d. 66. What are linking devices? Why are they important? Ans. It is also an important feature of paragraph writing. On this day the Americans remember the first thanksgiving feast of the early American colonists. 7. e. 4. the speed at which e-mail is transferred from one place to another is much faster than post. Thanks giving is a family celebration. 63. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. sweet potatoes and cranberry sauce. 5. 64. 65. My relatives also make vegetables. In addition. E-mail and post are different means of communication. Sending mails by post may be expensive. and whereas. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion.5. Ans. Thanks giving is a family celebration. The sentences should be arranged in the following order: 1. It is an important feature of paragraph writing. The receiver can use the information sent by e-mail and can manage the data easily.c.1 Write paragraphs on the following topics: 1. and at the end of the day we are as stuffed (full) as the turkey. 61.

which is not possible in the case of telephone. City Public School R. A message sent through post is delivered to the receiver in many days. which can be transmitted over the line. 5. there is direct one-to-one interaction. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. E-mail allows various users to send large amounts of information to the other users. whereas a message sent through fax is delivered within a few minutes. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form. The transmission speed of the telephone is very high as compared to the transmission speed of post. Post and fax are different in several respects. whereas fax provides electronic communication. The usage of telephone is more convenient as compared to e-mail.II 71 . Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. Email is preferable for many reasons Ans. The telephone converts sound signals into electric signals. 3. Post provides simple communication. you need a fax number to identify the fax machine at the receiver's end. persons can only read the messages written by the sender. 6. post allows you to send and receive a large quantity of information. E-mail and Telephone differ in many ways Ans. However. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . Fax also converts messages into electric signals that can travel through telephone lines. The telephone and post are different means of communication. data can be managed more easily in e-mail. Solutions to Section 4. Both fax and e-mail are modern means of communication but are different from each other is several aspects. Telephone and fax share certain common features Ans.2. Electronic communication. Ans. the person can hear the voice of the other person whereas in post. Two fax machines are required to send and receive messages.K. E-mail is a much better medium of communication in comparison with other transmission methods. Fax is very different from an email Ans. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. Post and Fax are different in many respects Ans. In telephonic communication. In contrast. because of its speed and broadcasting ability. Telephone communication is entirely different from that of a post Ans. 7. However.5. E-mail can carry files in the form of attachments. the transmission speed is slow as compared to fax. e-mails enable us to send large amounts of data and stored it for future reference. Both e-mail and the telephone are means of communication but differ in many ways.2 1. Both telephone and fax use telephone lines to send and receive messages. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. The telephone and fax are similar to each other in many aspects. In a telephonic conversation. A message sent through post needs a postal address to reach its destination 4. e-mail can be shared among various users efficiently and effectively. They both provide a moderate level of security. The transmission speed for both is very high. In e-mail. To send a fax. In addition. It is very easy to manage data because e-mail enables you to send the same information to different users easily. Post is cheaper but slower than fax.

colonies like Nandnagri. Heaps of dirt keeps lying on the streets. Delhi. particularly. It will be a privilege for us to have you as our chief guest for the annual function. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . Our principal will preside over the function. It is unfortunate that the Municipal Corporation. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. James School Leader 2. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. Ans. I hope you be able to spare some precious time from your busy schedule and grace the occasion. 2005. the residents have become easy victims of water-borne diseases. These are areas where VIPs and the rich reside. In contrast. I am James. is not paying equal attention in providing civic amenities to the residents of different parts of the city. Supply of water is very irregular and inadequate. inhabited mostly by low-income groups. There are certain parts of New Delhi. Yours faithfully. which are more cleaner. south Delhi.The District Collector Delhi Subject: School Annual Function invitation Sir. school leader of the City Public School. are left to rot and stink. Thanking you. Our school is going to hold an annual function on 25th Sep. and greener due to regular maintenance. Your presence shall be a source of inspiration to the students. Due to nonavailability of pure drinking water. The Principal will read out the annual report highlighting the achievements of the school in academics and sports.II 72 . The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. The residents fear outbreak of diseases anytime. The drains are open and keep overflowing with garbage and dirt. spacious.

I have submitted Parul Sharma's certificate in the university office. My roll number is 0234567. a student of XYZ College.3. had appeared in the B. I am facing a great amount of inconvenience due to the nonavailability of my certificates. Adhiraj Singh. Subject: Received wrong set of certificates Sir. Ans. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi. Unfortunately. which belongs to Parul of B.Sc. I request you to ask the concerned staff to send my certificate as soon as possible. Yours faithfully.Sc.Sc. IT (II) year examination. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones. IT (II) year Roll No. Adhiraj Singh B. I have received the certificates for Roll Number 134567. I. 0234567 ©NIIT Coordinator Guide – Personality Development Programme .II 73 . IT (I) year.

Yours affectionately. In addition. How are you? I hope all of you are doing well at home. Our session has started and I too am trying to adjust to the new life. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. The first few days are tough. 2. I can’t wait to meet you during the upcoming vacations.II 74 . I have made a few friends. I need to buy certain books and submit the fees for the new session. For this. Ans. Imagine you are staying in a hostel. Fortunately. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari. Hope you are doing fine. I came to know from your brother that you are staying in a hostel. I need to purchase stationery. But I really wish we were in the same college. course in Faridabad. . How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. This is the first time you have been staying away from home. so you must be feeling homesick. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons.E. XYZ 5. Mata Gujri Hostel Balawala Dehradun 14 sep. Do take good care of yourself. John ©NIIT Coordinator Guide – Personality Development Programme .000/-. course. You will be glad to know that the results of the annual examination are out and I have passed with distinction. as we would have enjoyed our college life as we enjoyed our school days. please do come and meet me. In case you get time. Firstly. Rest is fine here and please do reply as soon as possible.E. Ans. I will be able to meet all my requirements if you can send me Rs. I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B.4. My new session will be starting in the month of April. 2005 My dear Dad. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B. Yours lovingly. This would have made lot of difference.

you can use the following approach:    Initiate a classroom discussion by explaining the importance of reading in our daily lives. underlines. These include elements such as fonts. bold typeface. This process is known as scanning. Explain the importance of reading and how it can improve one’s personality. Understanding nonverbal signals. Understanding the paragraph structure.    Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. In this process. Tell the students that reading refers to the ability of understanding any written language and is central to any profession. italics. Explain the difference between direct and indirect speech while reading. they should also concentrate on nonverbal signals. the students should read the complete text slowly and carefully to identify the relevant information. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. the students have learned to:     Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. ask them to attempt the relevant questions. making comparisons. Then. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time. Discuss what is reading and what are the various types of reading. This skill is utilized more than the other communication skills of writing and speaking. the benefits of the ability to read well. It also involves drawing inferences. they can go for surface level reading when reading for pleasure. and various layout features. Explain to the students that reading involves comprehending and understanding a written document. Tell them how reading improves one's perception and develops the thinking process.II 75 . After skimming. and asking questions. Anticipating and determining the meaning of words. ©NIIT Coordinator Guide – Personality Development Programme . However. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas. Ask the students to take a reading ability test by reading the comprehension given in Section 5. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section.Chapter Five Objectives In this chapter. Tell the students that effective reading can be understood as a scientific process that involves:      Skimming and scanning. the students should be able to understand the purpose and general content of the text. Explain to the students. Understanding the text structure. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details.4.

II 76 . The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. It is an important part of communication. each paragraph can have its own subtitle. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences. chapter. Figures: Represent pictorial representation of an idea or a concept. A paragraph consists of the following parts:    The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. if any. which can also be used within a paragraph. the students should look for the following clues and indications:     Determining the word class: Understand if the word is a verb. such as title. The conclusion part puts the subject matter in the right perspective. page. examples. The second part: Consists of sentences that develop the main idea of the paragraph. To anticipate the meaning of a word. between that word and a word that is familiar to them. or an explanation of a particular section or chapter. how is it related to the other words in the sentence. paragraphs. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. The introduction part mostly informs the reader about the content of the document. Determining the function of the word: Understand the function of the word in the sentence. These sentences may contain arguments. and other supporting evidences. an adjective. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. ©NIIT Coordinator Guide – Personality Development Programme . Each paragraph deals with one aspect of the subject. Paragraphs are linked in a logical way by link words. What is reading? Ans. The heading indicates the subject matter being discussed in a particular document. Determining the relation: Understand the relation. paragraphs contain between 75 to 150 words. a noun. an introduction. Most texts start with a title and sometimes a subtitle. that is. or section. The number of sentences and words in a paragraph depends on the subject. Subheading: Presents a brief summary. Understanding the Structure of Text The structure of a text consists of various parts. or section. and summary. On an average. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. or an adverb. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. explanations. Reading means understanding text. therefore.These layout features are:     Heading: Refers to the title at the top of a document. details. Captions: Represent comments on figures.

according to the author. 2.II 77 . Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. surface level reading and deeper level reading. 5. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. 3. What are the different kinds of reading? Ans. What does the phrase. Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. Reading has many advantages. 6. Who. interpretation. Solutions to Check your Progress 2 1. such as preparing for examinations. "make the best of the opportunities". gaining information. we make notes. Reading is important to understand any piece of text. refer to? Ans. The two purposes of this lecture are: Ans.         Ans. Deeper level reading involves concept forming. learning a subject. They are: Ans. 4.2. Loud reading seldom leads to understanding the content. B ©NIIT Coordinator Guide – Personality Development Programme .    Ans. Surface level reading is done mainly for pleasure. and seeking pleasure. Why is reading important? Ans. and critical evaluation of the relevant content. it is not considered as reading. Reading is done for a variety of purposes. Why is loud reading not 'reading'? Ans. So. Reading is an important communication skill. To help students determine what to read and how to read. Who will be able to make the best of the opportunities? Ans. Usually. To encourage students develop a reading habit. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). 3. Reading is of two types. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities. 4.

Yes. which leads to an improved personality. the speaker emphasizes the need for exposure to the native variety of English to non-natives. Printed books in the native language are easily available and are within the reach of a common man. We develop concepts. We read newspapers. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text.We do not develop concepts. Why does the speaker say that reading is a good source of entertainment? Ans. Yes. I do agree with the view that reading helps improve writing skills. 8. Yes. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. Does the speaker emphasize the need for exposure to the native variety of English? Ans. How does reading a novel improve one's personality? Ans. 10. For writing impressively. Reading a novel helps us to develop a wider area of perception and a coherent thought process. 9. Do you agree with the view. reading is a must. As a result. the passage suggests that reading helps to improve writing skills. one should have a deeper understanding of the topic and a good vocabulary. 12.II 78 . ©NIIT Coordinator Guide – Personality Development Programme . Refer to Unit 7. We read textbooks and other related books. Do Indians have a good opportunity for exposure to native variety of language? How? Ans. Why? Ans. Yes. 7.Presentation and Public Speaking. For both these requirements. Yes. magazines. you can improve your vocabulary. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. 11. Indians have the good opportunity for exposure to the native variety of language. This is because getting the reading material in printed manner in the native language is very easy. and a whole lot of other things. By developing your reading habits. you will be able to write more impressively. Slide2 supports this view.

is not known to many people? Ans. Can you add to the list? Ans. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression. Why? Ans. Mohandas was impressed by Sheik because he was tall and strong. 17.II 79 . The development of thinking processes is a benefit of reading that is not known to most people. What does the speaker suggest to the students to read.. One should not read without interest because the reader will not be able to understand the piece of text in such a situation.. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. 16. These two aspects help in maintaining good social interaction. What did the Sheik advice Mohandas? Ans.' What was Mohandas against? Ans. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully. Which benefit of reading. Solutions to Check your Progress 3 1. 'He was not against eating meat. 'Sheik had a bad reputation. Why should one not read without interest? Ans. according to the author. Name some material that people need to read on a day-to-day basis? Ans.13. 3. people who regularly read newspapers. 2. yet he was much impressed by Sheik. 15. ©NIIT Coordinator Guide – Personality Development Programme . Reading improves our personality and general awareness. Mohandas was against telling a lie to his mother. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. 14. the reader will not be able to recall the text when he or she needs it.' Why was Mohandas impressed by the Sheik? Ans. People should read newspapers and magazines on a day-to-day basis. As a result. In addition. Sheik advised Mohandas to eat meat if he wished to grow tall and strong.

2. Ans. Against whom were the Indians fighting? For what? Ans. which agree with the statements in the passage. Solutions to Check your Progress 6 Read the following sentences. 4. Solutions to Check your Progress 5 1. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. People who had put up the exhibition bought a ticket for Nehru.II 80 . canvas. and wire. What did the Congress do in Kakinada in 1923? Ans. Mohandas stole money to buy cigarettes. What was the important thing the Wright Brothers did in 1903? Ans. The Congress held a meeting in Kakinada in 1923. Who was the little girl in the story? Ans. Write the letters indicating the six true statements in your answer book. These are among the six sentences. 5. The plane made by the Wright brothers was made up of wood. Who bought a ticket for Nehru? Ans. The experiment conducted by the Wright brothers enabled humans to fly. 2. How was the plane made by the Wright Brothers different from the modern planes? Ans. The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . 3. which are related to the passage. Indians were fighting against the British to gain freedom.4. The little girl in the story was Durgabai. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. Solutions to Check your Progress 4 1. The planes of today are made up of Magnalium. How the experiment was conducted by the Wright Brothers an important event? Ans. Why did Mohandas have to steal money? Ans. 3. The Wright brothers made the first aeroplane in 1903.

2." Ans. The child exclaimed that it was a long snake. "I hate to go late. Govind said. 5. They said. The child said. "Why have you given me only 3 marks for this answer?" Ans. 7. "Oh! What a long snake!" Ans.II 81 . "Did you pay my fee yesterday?" Ans. Govind asked me if I had paid his fee the previous day. 1. He said. "We do not go to the computer center from tomorrow. Peter asked me to show him the way to Lal Bagh. Peter said. "Can you kindly lift this bag for me. Sita said. Mary requested me to lift that bag for her." Ans." Ans. Mary said.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech. 4. He admitted that he hates to go late. They said that they will not to go to the computer center from the following day. 6. ©NIIT Coordinator Guide – Personality Development Programme . "Will you please show me the way to Lal Bagh. 3. Sita asked me why I had given her only 3 marks for that answer." Ans.

" Ans. Solutions to Section 5. "What a pity I have answered all the questions wrong in the exam!" Ans. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. The officer said to his subordinates. given formally or officially. dignified manner or conduct. "You should report by 5 o' clock in the morning. The teacher said. Absent-minded dreaming while awake. Secondly. Ans. presented. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. A period marked by distinctive character or reckoned from a fixed point or event. having an exaggerated sense of selfimportance. ©NIIT Coordinator Guide – Personality Development Programme . Free from emotional agitation or nervous tension. to change location. Burdened psychologically or mentally. Absence of moral or spiritual values.4 1. A purposeful or industrious undertaking (especially one that requires effort or boldness). have an emotional impact upon. Characteristic of false pride." Ans. The teacher ordered all the students to submit the record notes by the following evening. The officer ordered his subordinates to report by 5 o' clock in the morning. 10.8. She rued the fact that she had answered all the questions incorrectly in the exam. concerned with worldly rather than spiritual interests. "All of you should submit the record notes by tomorrow evening.II 82 . relevant information or interconnection. the tangible substance that makes up a physical object. She said. Absence of light or illumination. the state of being held in low esteem. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. proceed. given as a gift. 9. also write the other possible meanings for the same word. express moral judgments.

and history becomes stirring and epoch-making. vvvv. He was weak. Letter was not sufficient to convey all his thoughts. A deceptive manoeuvre (especially to avoid capture). v.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. The ten multiple choice type comprehension questions covering the entire text are: 69. The ten comprehension questions covering the entire text are: 68. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. Ans. according to Nehru. who came to Karnasuvarna. 2. x. Characterized by absence of emotional agitation. t. q. Completely clear and fine. ordinary men and women become heroes. In prison one cannot write long letters. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. to avoid being observed. Live (in a certain place).Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p. s. and then even simple. w. r. Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. 3. ©NIIT Coordinator Guide – Personality Development Programme . quietly or secretly. what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause.II 83 . elevated in nature or style. wwww. Why was Nehru not able to convey everything that he wanted in his letter? tttt. He did not have time to write uuuu. Ans. u.

b. For adventure yyyy. to discuss eeeee. Letter was not sufficient to convey all his thoughts. d. to give sermons ccccc. to discuss aa. Jesus Christ kkkkk. Indira Gandhi bb. Lenin ooooo. Who started the Russian Revolution? nnnnn. For knowledge z. For touring India Ans. To whom is this letter addressed? fffff. Geetanjali ttttt.Ans. Which is the most famous book of Nehru? rrrrr. Kamla Nehru iiiii. The Discovery Of India uuuuu. Godan ©NIIT Coordinator Guide – Personality Development Programme . Mussolini ppppp. a. c.II 84 . Jeanne d' Arc cc. Lenin dd.Adolf Hitler Ans. The best way to distinguish between right and wrong is: bbbbb. Indira Gandhi was inspired by the story of: jjjjj. to read Ans. to argue ddddd. My Experiments With Truth sssss. Jeanne d' Arc mmmmm. Indira Gandhi ggggg. Why did Hiuen Tsang come to India? xxxx. Stalin Ans. Abraham Lincoln qqqqq. c. a. Sarojini Naidu Ans. For knowledge zzzz. For trade aaaaa. Mahatma Gandhi hhhhh. Napoleon Bonaparte lllll. y.

Naini prison. she should never do anything in secret as if she had something to fear or hide. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. Tihar jail gggggg. 1923 aaaaaa. Write a summary of the letter without losing meaning of the text in about 150 words.II 85 . On her birthday. Andaman and Nicobar Islands eeeeee. b. 1914 Ans. Lenin. The Discovery Of India ee. None of these Ans. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. c. Sarojini Naidu Ans. According to Nehru. Bapuji xxxxx. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. 1917 gg. it is evident that Nehru loved his daughter deeply. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. 5. c. and told Indira that she should stay inspired by such people and serve her country. he sent her invaluable advice and his blessings.Ans. Indira Gandhi was born in the year: zzzzz. Write a paragraph on Nehru's love for his daughter based on this letter Ans. Like a good father. Nainital ffffff. Where was Nehru imprisoned? dddddd. Instead of the usual material presents. Her mother yyyyy. If she ever found herself in doubt. b. 1917 bbbbbb. Through this letter. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. Nehru reminded Indira of heroes such as Jeanne d’ Arc. and Mahatma Gandhi. the best friend of his daughter could be: vvvvv. 1921 cccccc. Nainital 4. Ans. Nehru himself wwwww. he reaches out to her from the prison through a letter. Her mother ff. Naini prison. ©NIIT Coordinator Guide – Personality Development Programme .

6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:

  

This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.

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Chapter Six Objectives In this chapter, the students have learned to:

  

Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions

Focus Areas To conduct this session, you can use the following approach:

  

Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:

    

Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.

After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"

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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:

   

Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility

Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.

2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.

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Ans. The blind man started talking to the girl in a very friendly manner. The moral of this story is that determination is as important as taking the initiative to achieve a goal. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. The story revolves around a small kid. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. He loved his child a lot. 4. However. The girl collected her things.3. The stranger woke up early in the morning. not even a single passenger from the train waved back. Ans. boarded the train. 6. Just for his child's sake. inspite of his past happenings. The train halted at Saharanpur. subconsciously knows that his belief is baseless. and tries to fight it by going and waving back at Schwamm’s son. he went to a different city to board a train. who dislikes children because of his wife’s death. What is the central idea of this short story. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. One man. The stranger thought that the kid was the reason for his wife’s death. Comment on Schwamm as a loving father. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy. It tells us how little incidents can make huge changes in our life. Just to make his child happy. Is there any message by the author? Ans. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. Schwamm decides to board the train to wave at his child. The stranger. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. Why did the stranger hate children? Did he really hate them? How do you know? Ans. develops feelings for the little boy and does the same just for the sake of his happiness. Write a critical appreciation of the short story in about 100 words. The father was keen to make his son happy. Schwamm was a very loving and a kind-hearted father. The happiest person at the end of the story is Schwamm’s son.II 89 . Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. who is very sensitive and emotional. Solution to Section 6. said goodbye and got down at the station. 5. it was not true that the stranger did not like small children at all. The stranger hated children because his wife died while giving birth to their first child. who regains hope and faith in everything because finally a man waves back at him. and waved his hand in response to the small child. ©NIIT Coordinator Guide – Personality Development Programme .4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train.

Has Ram paid the telephone bill ? 2. Ram has not paid the telephone bill. The suicide bombers escaped from the police. Ans.Solution to Section 6. Mary did not come to school today. When is the school reopening ? 4. 2005.5 Convert the following statements into interrogative sentences. Ans.II 90 . Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme . Did Mary came to school today ? 3. The school is reopening on August 1. 1. Ans. Ans.

Tell the students that rehearsals must be conducted before delivering the final presentation. quotations. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. the objective of the presentation needs to be clear. ©NIIT Coordinator Guide – Personality Development Programme . Body In the body.II 91 . Structure the information properly: The information must have a logical structure and order. stories. sex. Preview key points: The key points of the presentation should be mentioned in the introduction. Each slide should contain a maximum of six points. Tell the students that analysis must be carried out throughout the presentation. Tell the students to use body language as an additional support. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. The structure of a presentation consists of three parts:    Introduction Body Conclusion Introduction In the introduction. Inform the students about the importance of organizing a presentation. you can take the following approach:        Explain the various steps that the students should follow to create a successful presentation. Explain to the students the various methods of delivering a presentation. After the objectives have been clearly established. organize the material around the objectives. Explain each point adequately: Any point that may be new to the audience should be adequately explained. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. Explain the importance of body language while delivering a presentation. the students have learned to:    Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. you need to:     Limit the content to a few key points: The content of the presentation can be chunked into key points. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section. Explain to the students the importance of using visuals in a presentation. Writing a content outline before the presentation helps present a structured presentation. They should look confident and establish good eye contact with the audience. nationality. Tell them how visuals can help them in making a presentation successful. Then. Tell the students that further analysis of the audience in terms of age. which helps in modifying the presentation according to the response of the audience. Discuss the advantages and disadvantages of the various methods of presentation.Chapter Seven Objectives In this chapter. Tell the students to follow the method with which they feel comfortable and confident. Discuss the structure of a presentation. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. The content and the style of presentation should match the objectives. and background knowledge should be made before the presentation. or questions to capture the attention of the audience. you need to:    Capture the attention of the audience: Use jokes. brainstorm and collect all the relevant material.

and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme .1 2 2.4 5. Evaluate the presentation on the basis of the following parameters: S.5 6 6. however. This also ensures a quick revision of the content. Explain to the students that lack of performance does not necessarily mean lack of knowledge.3 2. you need to:    Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out.4 2. Conclusion In the conclusion.1 4.2 5 5.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear.II 92 . Ensure that the ideas keep flowing: One key point should lead to another.1 6.2 4 4. A logical flow will also help in easy transition from one topic to another. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved.1 5. stress. You might be having complete knowledge of a subject.1 3. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success. No. lack of confidence and presentation skills can result in poor performance. Ask the students to give a PowerPoint presentation.2 5.3 5.5 3 3.2 2. 1 1. Encourage questions: Questions should be encouraged at the end of the presentation.1 2. Any doubts can be clarified at this time. audible voice Used correct pause.

II 93 . the presenter can flip back to a previous page and refer to it. ©NIIT Coordinator Guide – Personality Development Programme . Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. They are attractive to look at and are cost effective. Follow certain guidelines while delivering the presentation. or diagrams that does not fit in the transparency are distributed to the audience as handouts. At any point of time. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text. Handouts: Data in the form of figures. the students need to:       Structure the content logically. and are made of a thick. types. and styles in a presentation. transparent plastic. font sizes. Use visual aids appropriately. bullets. Whiteboard: A whiteboard is similar to a blackboard. or additional data. No. They are cheap and affordable. 7 7. They can be used more than once. Posters: Posters are large sheets of hard paper and can be used to depict pictures. graphics. Dress appropriately. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. charts. Prepare for the presentation well in advance. Markers of different colors can be used on a whiteboard to write or highlight information on the board. Use effective strategies to remember the content.1 8 8.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. Common Visual Aids The commonly used visual aids are:        Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors. charts.S.

©NIIT Coordinator Guide – Personality Development Programme .II 94 .

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