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Coordinator Guide – Personality Development Programme - II 1

CH A PT ER - SPEC IF IC IN PU T S: P A R T - I

Chapter One Objectives In this chapter, the students have learned to:

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Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning

Focus Areas To conduct this session, you can take the following approach:

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Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.

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Coordinator Guide – Personality Development Programme - II 2

Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.

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Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.

Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:

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Coordinator Guide – Personality Development Programme - II 3

to make it more effective. arrows. did not overlap the button. Monica. Meanwhile. read books. Sheila made several phone calls to voice-over artists and fixed dates with them. As a result. This project involved developing a course about the basics of HTML. He wrote a large volume of code and checked the templates several times for errors. Chris was busy coding for the course. John created the course by putting the content in the checked frames. he suggested that the buttons should be placed a bit lower so that the correct answer. ©NIIT Coordinator Guide – Personality Development Programme . when displayed. David manually checked all the templates and gave suggestions to improve the usability of the templates.II 4 . John listened to the freshly-prepared audio and checked it against the script. He researched extensively on the Internet. John asked Monica to modify some pictures. David gave John ideas to improve the readability of scripts. John also shared the script with David. He also wrote the script for the project. John also coordinated with Monicato discuss the various ideas for the kinds of images to include. who loves working with colors. David also suggested John to include some examples in the script. He found a few mismatches and asked Sheila to rectify the errors. After the templates were finalized. Sheila needed the audio software to edit the same. Chris changed the pixel values of the buttons. created the buttons. She asked Ashish to install it.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. For example. Team members from various departments where part of the project team. and then wrote the script. The team members were assigned different roles and responsibilities. Only Ashish was authorized to install the audio software. and images for the frames. divided the content into lessons. John also mailed Sheila the script for which the audio had to be recorded. The project plan was made and shared with all the stakeholders. sidebars.

interfaces for intranets. content developers provide technical support to end users. voices. The network administrator should be accessible at all times to solve problems related to networks. In addition. Web banners. A computer programmer may be required to use various computer languages. These programs specify instructions for computers to perform various functions. Web designers use software such as Photoshop. and working as client support representatives. The system analyst helps the organization get the maximum benefit from its investment in equipment. and business processes. Programmers: A programmer is responsible for writing. The content developer may design applications for various technical and commercial users. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. analyzing source systems and business requirements. Illustrator. Some of the common responsibilities include installing and maintaining software. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. testing. Sound engineers: A sound engineer mixes and synchronizes music. In some companies.II 5 . Web designers: A Web designer designs Web pages. the system administrator may also be responsible for providing training on support skills to the IT personnel. ISV partners. Content developers: A content developer is responsible for writing and modifying programs. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. which are called programs. providing in-house software training. identifying business rules. Some of the other responsibilities include leading projects. personnel. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. websites. and maintaining detailed instructions. and other requirements for Web-related products.Based on the given case study. and Corel Draw. and the customers. presales and services organizations. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization:           Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems.  ©NIIT Coordinator Guide – Personality Development Programme . graphics. or sound effects. creating logical and physical data models. ask the students to identify the roles involved. Network Administrator: A network administrator manages the network of the organization. customer service engineers. Fireworks. or help desk technicians. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. System administrators: A system administrator manages the hardware of computers and networks in a company.

If you have responded with a 'No' to most of these elements. Write about your short-term and long-term professional goals. While working at Smart Developers. He is very innovative and takes initiative in all the functions related to his field. Prepare a brief self-portrait of yourself for a professional career. He constantly evaluates his surroundings and analyzes situations.Solutions to Chapter One Questions 1. He offers his support and advice when required. Short-term professional goals refer to the goals to be achieved within two to three years. Don is also good at supervising tasks because he has excellent monitoring skills. he is not confident about his communication skills and is not comfortable doing sales. and is currently working as a software developer at Technology Systems. He has also worked at Smart Developers as a technical writer for one year. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. Ans. Don is an avid sports person and has represented his college cricket team at the university level. He regularly organizes technical fests and seminars. 2.II 6 . These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B. ©NIIT Coordinator Guide – Personality Development Programme .Tech. However. Ans. your professional satisfaction level is low and you should look forward to improving your job conditions. he won the first prize in technical writing. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years.

Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list. 1. List your strengths. Select your strengths from the following list (This is not an exhaustive list.):          Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4.No. Ans. Ans. Ans. List your weaknesses. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3. To prepare a self-improvement plan. as shown: S.II 7 . what do you want most from your job? If you were granted a wish. which job or position would you like to attain? In your past.):           Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5. These goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain. according to you.Long-term professional goals refer to the goals to be achieved after at least five years. 3. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme . which achievement has given you immense satisfaction? What. Long-term goals are derived from the vision of the person. 2. create a table with three columns. Prepare a self-improvement plan for the next five years.

6. If any feedback for improvement is given to her. You can create your personal word portrait by answering the following questions: 1. 7. She works hard and is known as a motivating team player. 5. 17. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions. Similarly. you can create a word portrait of your prospective life partner by answering the following questions: 11. What type of people irritate you? List the moral values that you abide by. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess.Tech. 12. She is disciplined and loyal towards her work. he should enjoy participating in sports activities. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. prepare a portrait. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. 20. 2. List the minimum standard of performance that your prospective spouse should achieve. she accepts it gracefully and works towards removing her weaknesses.II 8 . Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. 13. He should aim for a peaceful and prosperous life. she tends to ignore her health care routine and this results in fatigue and depression. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. If you are single. She always strives to improve. Ans. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. 8. 10. 3. 4. List negative personality traits that you don't want your spouse to have. 14. 18. 5.No. 9. which talks about pursuing one’s dreams. Besides working hard. She works as a manager in an organization. and should have strong management skills. 15. 16. She gets inspired by reading 'The Alchemist'.S. describe yourself as well as your prospective life partner. He should always work towards building healthy professional and personal relationships. However. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. He should always exude high energy levels. 19. ©NIIT Coordinator Guide – Personality Development Programme . A sample portrait is given below: Donna Bard is a kind hearted and honest girl. He should be an avid reader and should constantly update himself with new technologies. 4. He should have good leadership qualities. He should preferably be an M.

At this point. To prepare students for the interview.II 9 . projects. it is very important for them to analyze the job opportunity. ©NIIT Coordinator Guide – Personality Development Programme . Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. the students have learned to:       Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. you can tell the students about the different types of interviews that are conducted. skills. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. you can take the following approach:       Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview. trainings taken. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. This information is provided for you in the additional inputs section. This exercise will help the students assess their personality. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. as given in the additional inputs section. which is common in all the organizations.Chapter Two Objectives In this chapter. To do this analysis. and abilities. Tell the students that before they apply for any job. Tell the students that to target a suitable job. start with discussing the screening and selection procedure. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. Tell the students that it helps to know the various characteristics of interviewers. Give the students a list of desirable qualities that organizations look for. and special achievements as mentioned in their bio-data. Ask the students to make a list of all the educational qualifications. values. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. The bio-data is the most important document in the interview. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. After this exercise. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. it is necessary to analyze the job opportunity and ensure that it matches their expectations.

Competitors 8. Ask such students to select another job opportunity article and repeat the exercise. Then.II 10 . Position offered 10. and discuss the same with their friends. always remember to:        Shake hands firmly with the interviewer. Mirror the interviewer's techniques. attentive eye contact. Agreement contract/service bond 15. ask them to refer to the company's website and brochures to gather more information. Products and services 3. ©NIIT Coordinator Guide – Personality Development Programme .Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. students who have been able to tap the job opportunity of their choice will be happy with the outcome. Number of employees 5. Job safety 11. Any news-making issue in the past 9. Future plans of the company 7. Type of work 12. Others may find that the job opportunity does not seem to match their expectations. Maintain regular. Location 6. ask them to select the job opportunity they think will match their expectations. Annual turnover 4. look at their self assessment and career planning analysis. as shown: Expected Factors 1. Background of the company 2. Tips on Body language During an interview. tell them to fill in the information in front of the respective factor in the table. Remuneration/perks 14. Then. Instruct the students to draw a table with two columns. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. Qualities required 13. Keep your hands on your lap. ask them to assess it keeping in mind the 15 factors given to them. Give students time to research all information. After all the students have selected at least one job opportunity. At the end of this exercise. Give a formal smile. Sit straight and alert. Relax! Don't rush through the interview. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities.

Is conducted by companies at the campuses of various colleges and universities. May be conducted for candidates residing in a different country or at distant locations. an on-the-job specialist. Is an interview between one interviewee and a panel of two or more interviewers. Is conducted over the phone line by using a microphone. Usually involves each interviewer targeting a particular aspect of the interviewee's skills. a video camera. Has personnel representatives. Is usually conducted by the government or large organizations. and special software. May be scheduled or unscheduled. Involves questions that are asked on the area or field each interviewer represents. Involves questions that are often framed beforehand. Could involve walk-in interviews. Is cost-efficient and less time-consuming. Is conducted over the phone. Has a fixed evaluation scheme to assess the interviewees. The various types of interviews are:  A one-on-one interview: • • • •  Is an interview between the interviewee and one interviewer. and occasionally. the time available. depending on the factors such as the job profile. Has a set of fixed questions for all interviewees. Provides an interviewee several chances to present his/her abilities and skill set.II 11 . Is usually used to screen interviewees. a psychologist in the interviewer panel. Features a selection process that is based on the collective input of several people. Involves direct assessment of the interviewee by the interviewer. Requires participants to appear for selection tests. Is usually used to screen interviewees. Can be held for all posts and for all levels. Is an interview of a candidate by different interviewers separately. Can serve as a platform to check validity of information in the resume. managers. Is a convenient and speedy method of recruitment. Involves presentations by companies who want to recruit the students. and the cost that the organization wants to incur on the interview process.Types of Interviews Different types of interviews are used in different situations. The number of interviewers may vary. A board interview: • • • • • •  A rotational interview: • • •  A walk-in interview: • •  A phone interview: • • • • •  A video interview: • • •  A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme .

Tech % Marks Class 1.10.1981. E-mail ID 8. Age 4.in : Mr. Name 3. Here is a sample bio-data: Bio-Data 1.66 78.Engg.II 12 . Ans. Prepare a good bio-data of yourself.24 First First First ©NIIT Coordinator Guide – Personality Development Programme . Faridabad M. Surya Apartments.present : Software Engineer : Vinay Yadav : 10. Telephone numbers : 0129 . 24 : 410. Use simple and concise sentences. The following guidelines needs to be followed while designing a bio-data:       Avoid spelling and typing errors.3092391 7. Father's name 9. 3.V.A. Address . Academic qualifications Sl. 81. Give a consistent and symmetrical look. Date of birth.Solutions to Chapter Two Questions 1. Faridabad (HR) 5. Marital status 11. Surya Apartments. No.co. 21-D.V.permanent : 410. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam. Faridabad (HR) 6.M. Name of the post 2. Add a cover letter or note mentioning the code number and other details specified in the advertisement. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A. Faridabad D.S. Use terms and phrases relevant to the industry. Limit the bio-data to two pages. College Ambala. Period From to : raovinay10@yahoo. 2. Occupation 10. 21-D. D. Address . Passed AISSCE AISSE B.2 65. 14.

12.000/-pm 13. Personal attainments/distinctions : Organized technical fests and seminars. 10. language tests. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. Here is a plan to prepare for an interview for a software engineer's post: 1. Special attainments: List down all your special achievements. You can practice group discussions with your friends and improve upon your communication skills. and discuss them during your interview. logical reasoning tests. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. : Available on request.pm Rs. Ans. Extra-curricular activities : Played cricket at the university level. Date Signature 2. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. such as RDBMS and Operating Systems. 2.II 13 . Project work preparation: Most organizations focus on project work because it reflects your own work. Won the first prize in technical writing. such as:  Why did you choose this particular project?  What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone. and always mention if you have contributed to the advancement of any application during your training session. and technical knowledge tests. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’. Oracle. and System Analysis and Design (SAD). list down your learnings. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. aptitude tests.000/. In addition. Personal interview: To prepare for a personal interview round. organizations ask candidates to discuss a specific topic among themselves. and an answer as to why you chose this topic. such as writing a technical paper or participating in seminars and technical competitions. C++. Briefly write out a preparation plan for an interview for a software engineer's post. Prepare a brief description of your favorite subject or topic. Professional skills 16. No. You can prepare for the preliminary written tests by using books that contain sample tests. ©NIIT Coordinator Guide – Personality Development Programme . 15. 20. The topics can range from current events to technical topics. such as ‘Role of JAVA in the Internet’. References : C. Work experience: Sl. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds:    Preliminary written tests: This includes IQ tests. Group discussions: In the group discussion round. 14.

and maintaining the software system. A software professional may possess any of the following traits:                      Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . Maths College: B. developing.II 14 .3. and System Analysis and Design (SAD) • 4. List your qualifications and skills that will help you get selected for a job.Tech  Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system. Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C. Ans. Principal accomplishments : Modeling. Ans. C++. Oracle. Leadership quality : Handling different projects related to software systems. The qualifications and skills that will help you get selected for a job are:  Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics. Chemistry. Prepare a list of your strengths and weaknesses.

Tech. I have been brought up in a atmosphere where discipline and respect for elders is a way of life. Oracle. Vinay has identified a goal for his professional life.5.M. Assume that Vinay possesses the following qualities:   Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics. giving comprehensive information about yourself within two minutes. and I am aspiring to do an M. I am a person with a high degree of integrity and team spirit. Ambala. Ans. 3 years of experience as a S/W developer. and System Analysis and Design (SAD). C++. Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills  Skills related to job : C.Tech : 1 year of experience as a technical writer. Maths : B.II 15 . Ans. : Modeling. Based on the above-mentioned qualities. Responsible for making high-quality software systems. Handling a team of seven software professionals. developing. Engineering College. My name is Vinay Yadav and I am a software developer with Technologies System. Because he has a strong technical experience and good interpersonal skills.Tech. and maintaining the software system. Identify an appropriate career goal for yourself by matching your qualities to the job. Introduce yourself. : Designing a software system and writing code for different modules of the software system. I believe strongly in values like honesty and hard work. Vinay plans to become a project manager in the next two to three years.   Interpersonal skills : Ability to analyze situations. : Managing different projects related to software systems. 6. from M. Chemistry. I have done B. ©NIIT Coordinator Guide – Personality Development Programme .

II 16 . Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. and they should learn from such experiences. They will feel light and enthusiastic. Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. you can take the following approach:   Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview. In addition. they can answer all the questions and can overcome any obstacle. Discuss the ways by which the students can release stress. Explain to the students that failure in an interview should not dampen their spirits. and they may not have answers to all the questions. Explain to the students that the other candidates appearing for the interview are also like them. They also have their own set of strengths and weaknesses.Chapter Three Objectives In this chapter. it will help divert their minds away from the stress and nervousness. ©NIIT Coordinator Guide – Personality Development Programme . ask them to get the summarized results of their self assessment and career planning analysis with them.   Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds. Explain to the students that if they are well prepared. They should follow a philosophical approach and start thinking of the next job opportunity. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. professional experiences. if they interact with the fellow candidates. the students have learned to:    Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. such as by giving mock interviews. and the various interpersonal and job-related skills mentioned in the bio-data. ask the students to practice mock interviews with their friends. The questions can be related to their educational qualifications. Before the students give a mock interview.

Confidence level 28. The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4.II 17 . His/her posture 16. Ability to use suitable closings 37. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme . His/her resume 22. Clarity of introduction 13. 10. His/her dress 19. Eye contact level 25. His/her listening skills 40. 7. Promptness while answering 34. Clarity of answers 31. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1.The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews.

This will help them assess their actual stress level. defeats. the interview committee will be able to determine if the candidates can work cordially. Tell the students that by judging their team building and coordinating skills. Accordingly. they need to rate each statement from 0 to 4. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. ©NIIT Coordinator Guide – Personality Development Programme . 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. I find my life unfulfilling and meaningless. 25. I feel insecure and anxious about my future.II 18 . consider the following questions: 21. 23. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. I feel anxious about undertaking new endeavors.No. to be used if the students absolutely identify with the corresponding statement. I am apprehensive in handling responsibility. I am extremely impatient and get easily frustrated. 24. 22. 26. they will be judged on the points given above.After the mock interviews. Give the students some statements that convey the behavior pattern of a person in a given condition. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). I feel a compulsive need to prove my worth. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. I am very critical of any displeasing behavior around me. The body language of the students will tell the interview committee about their nature and motivation level. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. Tell the students that besides knowing about the possible questions that can be asked during the interview. Tell the students that they can rate each statement by entering the number in the respective rating column. as shown: Personal Stress Index S. to 0. For example. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. Ask the students to create a table with seven columns. I wish for immediate appreciation and recognition. to be used if the students strongly disagree with the statement. I blame myself for my mistakes. they should also know about the questions that the interview committee may consider. and failures. ask the students if they are feeling more comfortable facing the interviewer. The ratings vary from 4.

©NIIT Coordinator Guide – Personality Development Programme . Keep the scores of the students confidential and create an appropriate action plan for each student. ask them to add the ratings given to the 10 statements. A PSI of 5 or less indicates an exceptionally low level of stress.II 19 . A PSI between 10 and 20 indicates a favorable level. and a PSI between 20 and 40 indicates that the students need to be counseled.After the students have completed grading the statements.

Explain to the students the importance of giving their best in the first assignment. Familiarize yourself with the new surroundings.II 20 . the canteen. There is usually not much work to be done on the very first day.No. Ask if there is an official manual that provides such details. Warn the students that the inputs or suggestions for the values. Find out about the organization's rules and regulations. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. it always helps if they know what to expect throughout the day and how to conduct themselves. After they have completed the assignment. the students have learned to:   Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session.Chapter Four Objectives In this chapter. Observe the students while they work on their respective assignments. discuss with them the evaluation process and then disclose the name of the best student. On the first day at work:        Be punctual and report on time. this attitude gets rubbed off on their colleagues. Overachieving the Targets Tell the students that they will be observed closely the first few days. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). Do not hesitate to ask questions. give the students an assignment and ask them to complete it in a particular time. such as the restroom. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. Arrive at the assigned time and report to the concerned person. This is because a favorable first impression can lead to several good opportunities. Look confident and feel comfortable. Use formal language. Instruct the students that they should not hesitate to give inputs regarding the existing projects. such as: S. and regulations of the organization should be kept reserved for a proper opportunity. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. Clarify any doubts and seek information from your new colleagues or the HR personnel. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . They should be extra careful when interacting with others and handling a new project. general practices. In addition. Wear a smile. they will be able to get along with their colleagues easily. and protocol. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. Introduce yourself and engage in conversation with them. Explain to the students the positive effects of being enthusiastic. Such suggestions should be given only after prior consultation with seniors and colleagues. rules. Explore the building and find out the location of various departments and facilities. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. Familiarize yourself with the people who are introduced to you. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. They should try to know more about the parameters to evaluate performance and behavior. they need to follow the hierarchy protocol. Feel secure and positive. For this. If they are full of enthusiasm. However. and the coffee machine. you can take the following approach:      Initiate a classroom session by discussing with the students how they should spend their first day in office. Provide them with the tips given in the Additional Inputs section. This will give them an impressive start and enable them to rise faster in their careers. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. Do not make unsolicited comments and avoid politically incorrect language and humor. Be careful about what you say.

the client perceives the organization to be reliable and ready for tough assignments. Solutions to Chapter Four Questions 1. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. Ans. Short-term professional goals refer to the goals to be achieved within a span of two to three years. List out your short-term and long-term goals in your professional life. new employees should strike a good rapport with their seniors and team members.II 21 . Ask the students to list down situations where they may not feel confident. they should try to overachieve the targets and improve upon their past performances. Tell them that the tips apply to all situations. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. Keep learning new things to boost your confidence. they should simply find clues to their problems with the help of these tips. Presence of team spirit will enable them to accomplish their project and organizational goals. Recognize all of your accomplishments and make a list of them. they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. team participation. Appreciate your qualities and be proud of them. Therefore. tell the students that it is not enough to simply achieve the targets.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. In addition. Tell them that the situations can be personal or professional. give them the list of tips that will help them overcome their problem. Enthusiastic Team Player To create a good impression in an organization. Make a list of your qualities. Think positive and talk positive. Stay healthy and fit. Believe in prayers. Do not take feedback on your projects personally. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. If they feel low. The list of statements is as follows:               Get your priorities straight. After they have written the situations. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . If they wish to secure a rating of five. Do not underestimate yourself. These things need not necessarily be related to your job. Pamper yourself. Accept feedback with a positive attitude. Explain to the students that their behavior. Exhibit what you do best and teach it to others. If the employees are enthusiastic. This is because the lack of confidence in one area influences the other area. It affects your personal and professional life. Always try to help others. In addition. they should not concentrate on only achieving the explicit targets. and extra efforts also affect their rating.

Long-term professional goals refer to the goals to be achieved after at least five years. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme .If you have responded with a 'Yes' to most of these elements. which job or position would you like to attain? In your past. Ans. you are satisfied with your current position and you should look forward to achieve your long-term professional goals.II 22 . which achievement has given you immense satisfaction? What. Long-term goals are derived from the vision of the person. your professional satisfaction level is low and you should look forward to improving your job conditions. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2. according to you. If you have responded with a ‘No’ to most of these elements. make an action plan to achieve these goals. Prepare an action plan to achieve your goals. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. After you have identified your short-term and long-term goals. Long-term goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain. what do you want most from your job? If you were granted a wish.

write that it in the column 'What I plan to do. study with a friend who is doing the same course. Take the long pending leaves and get yourself enrolled for the M. After you have identified the obstacles. if you have joined an organization as a software developer want to become a project manager. Acquire a Master's degree in Technology. Acquire a position of a senior software engineer or a team leader. Remain in the current office for the next three to four years. Now. Represent yourself as an enthusiastic and confident person. Lack of time to enroll for the course and to study. Make efforts to get noticed by always appearing confident and enthusiastic. Be ready to take on new challenges. 29. Take extra measures to perform better in your first assignment because it will help form a favorable first impression. In the next three years. make a plan to remove them and start working as per the plan. Good leadership qualities to be identified. The list of obstacles can be as follows: 37. Ask your team members and seniors about the performance evaluation procedure. ©NIIT Coordinator Guide – Personality Development Programme .Tech. 45. Ask your project manager to give you a chance to work in projects that involve new technologies. Plan out a strategy to make a good impression on your first job. 46. You can plan to remove your respective obstacles as follows: 42. The time span can be mentioned as follows: 32. Start making your list of accomplishments and start working on the list of shortcomings. 3. Try to collect all the information related to your organization and understand the atmosphere of the organization. 40. 39. course. Discuss your goals with your family and seek their support. Heavy competition. 33. Learn about the new technologies.For example. You can use the following strategy to make a good first impression:       Utilize your first day in office in getting familiar with your colleagues and the office environment. 35. 36. Always appear enthusiastic and full of confidence. Write the respective deadlines in the column 'When I plan to do'. make a list of things to be done to reach that level. 43. Ans. 34. raise the issue in an appropriate manner. 41. Start handling two teams simultaneously. Take your first assignment very seriously and deliver your best.' Then. Write this list in the column 'How I plan to do. If possible. Always support your team members and cooperate with them. 31. Continuous process. Working on similar types of project again and again. Devote two to three hours in a week for studying. Time span already given. Family planning to relocate. This will lead you and your team towards success. 30. This will help you continuously assess your performance status. Build a bond of trust and understanding with your team members.II 23 . Always be ready for any opportunity and make sure to give your best performance. In the next three years. 28. 44.' The list can be as follows: 27. This will reflect on your work and people will want you to work with them. list the possible obstacles against each point. 38. Make efforts to get noticed in your team. allocate a deadline for each activity. Now. In the next two years. If you are not comfortable about a specific aspect about the organization.

Urgent work needs immediate attention and provides less time for execution. Urgent work need not be important. To manage a task. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. lack of time can result in poor performance. This will enable them and their team to enjoy their accomplishments. they should set their own deadline and work towards achieving it. Any delay will result in loss of energy and enthusiasm. ask them if they are utilizing all their skills and abilities. They should be practical and reasonable while planning their work. Tell the students that planning should immediately be followed by implementation. Therefore. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. it is important to manage the various tasks and complete them within the specified time. Explain the difference between important and urgent work. Inform the students that they should not keep unrealistic targets because it might result in setbacks. ask them to prioritize in order of execution. They will stay active and full of energy throughout the day. important work. their performance goes down and they feel depressed because they could not complete the important work. not important. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. This can cause self doubt and depression. thereby ignoring the important ones. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. advertising this belief will help in creating a positive environment around you. you can take the following approach:        Initiate a classroom session by asking the students to list their skills and capabilities.II 24 . Tell the students that they should always fulfill their commitments. Explain to the students that being physically fit will help them maintain good health and perform optimally. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . After they have made the list. the students have learned to:      Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. a person should categorize it as important. but need to be performed in the future.Chapter Five Objectives In this chapter. Now. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. if not managed properly. Tell the students to keep the final list with them for future reference. Then. Therefore. On the other hand. or not urgent. To accomplish their tasks efficiently. Adherence to commitments always boosts confidence. Again. one should take care to complete all urgent work on time. ask them to list other tasks that might not be important. You may have complete knowledge of a task. can become urgent after some time. students should prioritize their tasks. even after investing all their energy. If a deadline has not been given for an assignment. As a result. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. In addition. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. It is necessary to think well about yourself if you want others to think well about you. This will help them be enthusiastic and increase their confidence level. urgent. however. In addition.

they will be full of life and vitality. positive attitude. Give the students the following list of tips. Ans. However. ask them to write the last time they went for a health check. Entertain your spirit. Following is a sample list of qualities possessed by John:    Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. ask the students to list the various physical problems they face while working. Ask the students to describe their health care routine. Do not skip meals. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. Setting priorities with practical approach: John sets his priorities before starting any work. This enables him to accomplish the tasks in a proper manner and within the specified time. He sets realistic goals. Making commitments: After setting the priorities. The appreciation and encouragement act as motivators and increase his potential. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. Tell the students that they can take care of themselves if they follow these health tips. most of us tend to ignore the beauty around us. This list will help them remain healthy and active while coping with a busy work schedule:       Take 10 deep breaths.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. You can do this exercise anywhere and at any time of the day. Perform small exercises. In addition. ©NIIT Coordinator Guide – Personality Development Programme . Now. After a hard day at work and going through several daily chores. John makes commitments and works sincerely towards meeting the deadlines. Many people tend to ignore these factors. When we talk about education and profession. Besides being assessed on your educational and professional standards by others. and physical fitness should also be recognized. It also enables you to relax your nerves. List out your qualities among the potentials given in this module. Once in a week. John needs to work on the following aspects:  Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. assess yourself and list down the good qualities that you possess. This will help you remain organized. Solutions to Chapter Five Questions 1. Tell the students that if they are healthy. This will help in boosting your confidence on a regular basis.II 25 . The result will be surprising because most of the students will realize that they have not gone for a health check for years. Make a list of all the tasks. factors such as enthusiasm. How do you propose to overcome the deficient potentials? Ans. and consult a dietician for further guidance. Few get the time to exercise or play a physical sport. Admire yourself. 2. In addition. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. have an organic fruit everyday. they will be able to manage their responsibilities in the specified time. This process will help them assess their real potential. This will help them accept new challenges and perform better. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. Follow healthy eating habits. This beauty can be the nature or some good work going on in your neighborhood.

John can take the following steps to overcome his weaknesses:   He will consult the physical trainer. He will ensure that all projects are executed on time. To ensure success. he will share the schedule with his team members and his seniors.II 26 . and follow it regularly. This results in loss of energy and enthusiasm. ©NIIT Coordinator Guide – Personality Development Programme . set up a fitness routine. Time gap between planning and execution of project: John tends to delay the execution of planned projects. This will help increase his physical fitness.

Refer to the Additional Inputs section to get information on the ‘To do’ lists. To create this list. prioritizing. without becoming distracted. Use time sheets: Time sheets can be analyzed to find ways for saving time. and popular person. Delegate work to others: Identify tasks that can be delegated. Ms Balanced is a smart. Work only on those tasks that cannot be delegated. if any. she is completely down-to-earth and unassuming. Then. By listing the activities performed in a day and the time spent on each activity. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. By doing this exercise regularly. they can use ‘To do’ lists. Multitask: Do more than one task at a time. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. successful. His colleagues flock to his workstation because it is a good place to hang out. They also help you prioritize tasks. She helps people around her and nurtures them because she believes in their potential. If only he could learn how to rule his life instead of allowing other people to rule it. and taking sufficient breaks when performing a lengthy task. Tell the students that they should maintain a time log. In addition. After reviewing the daily time log for four to five days. it is just that he cannot say ‘No'. and then state the various guidelines that can be followed for effective time management. and avoid trying to be perfect in all the tasks undertaken. Ask the students to make a list of tasks that they do in a day. you can take the following approach:      Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. Failing to plan is equivalent to planning to fail. you can monitor the amount of time you spend on doing tasks. He is not climbing up the corporate ladder even after three years in the organization. You should keep referring to them during the day. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. However. Maintaining a time log will enable them to assess their pattern and identify their problem areas. such as planning. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. if you can do so. He would rather suffer himself than let his image suffer. ask them to prioritize the tasks and allocate a time period for each task. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. they will not feel frustrated if they cannot complete specific tasks. Tell the students that they can follow several tips to manage their time better. and pays attention to smallest of details. After discussing the two different personalities. he does not really like doing extra work. ©NIIT Coordinator Guide – Personality Development Programme . the students have learned to:    Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. You can ask the students to use the format for time sheets given in the additional inputs section. At the same time. avoid delaying task execution. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. tell the students to adhere to the following guidelines to manage time effectively:      Plan and organize: Take out time for planning and organizing. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks.II 27 . These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. she plans for the known and the unknown. committed. He does not have time to pursue his hobbies and interests because he is in office during most weekends. they will be able to assess whether they have utilized the time well. They should maintain the time log on a daily or weekly basis.Chapter Six Objectives In this chapter. Every day. This ensures that you are in a better position to manage the day ahead. He diligently responds to all the forwarded mails from friends and colleagues. wherein they can write all the tasks to be done and allocate time based on the nature of the work. which could otherwise throw work out of gear. At the end of the day.

hobbies. assign some time for interruptions. divide a task into a number of smaller tasks and start doing them one by one. Tell the students that effective time management results in:      Ability to control one's activities: Effective time management helps you prioritize and organize your activities. More time for family.II 28 . Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. This puts you in control. Always plan for less than 100 percent of your time. Deadlines being met consistently: By prioritizing tasks and organizing schedules. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. 'To Do' lists and time sheets are the tools that you use to manage time. ©NIIT Coordinator Guide – Personality Development Programme . Handle interruptions well: When planning your activities. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. Allocate time for pending tasks. Prioritize all your tasks. Update the list constantly. Do not plan for 100 percent of your time. Plan for tasks that have deadlines.   Conquer procrastination: To avoid procrastination. and friends: Time management helps you restore the balance between work and leisure hours. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. you do not feel stressed. you can make sure that deadlines are met regularly. Therefore. There are two types of 'To Do' lists:         Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do.

Use a time sheet to track your time. It helps you track your time and analyze whether you are spending your time productively. To use a time sheet effectively: 1. List your activities for a week or a fortnight.II 29 .You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme . 3. 2. Analyze whether your time is being spent usefully. and use a 'To Do' list to plan your activities.

Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. one should make a mental note of the change and try to manage the schedule accordingly. They should enjoy this activity. based on their lifestyle and comfort level. Tell the students that. Ask students to think of ways to save time and still complete all the tasks for a specific day. they can make a list of points to be discussed in a specific meeting. ©NIIT Coordinator Guide – Personality Development Programme . they should think of innovative ideas to manage time. While traveling for office. During the weekend. With every change in the daily routine. For example. the time management schedule also gets altered. Now. These new ideas can help them manage time better and improve their performance.II 30 . They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. Suggest to the students that the continuous time management process should not tire them. It is a continuous process. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. they can make phone calls while watching television. As the changes occur in one's personal and professional lives. they can watch movies on TV while performing household chores. There can be many more ideas based on the number and types of tasks listed by the students. and they can even pay off their bills online while listening to their favorite music. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. Tell them that they can refer to their personal time management survey form.

Started to initiate a fun activity at work. it took two hours. Prepare a time log by listing the tasks to be done in a day. To create a time log. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. Skipped lunch for this reason.' A sample time log is shown as follows: S. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. 2. This resulted in delay in planning and executing the meeting. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. You can also prepare a time log to manage your weekly or long-term tasks. 5.Solutions to Chapter Six Questions 1. create a table comprising four columns. The module could have completed in an hour. however. Worked on the reports and cancelled going to the gym. the second column will specify the task. 3. Ans. had to work upon another task and this activity got postponed for the next day. or 'Not attended to. The first column will contain the serial number.II 31 . However. not all the colleagues were interested in continuing with it on the same day. Prepare a time log for utilizing your time and note down your own reactions to your time management.No. In the fourth column. This delayed the rest of the activities. Based on the result derived. 'Incomplete'. In addition. These activities should be given equal importance. 1. 6. specify the result as 'Completed'. This delayed the subsequent tasks. and the third column will contain the time allotted for the corresponding task. 4. therefore. The meeting had to be postponed for another hour. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time. ©NIIT Coordinator Guide – Personality Development Programme .

30 to 12. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues. to be followed daily for 12 weeks. To overcome my weaknesses. I will make team targets. Learning to say 'No' will help me save a lot of time. This unnecessarily delays the things and affects the complete schedule.30 3. A time commitment plan for Module 1 of the first semester of MCA.30 12.30 to 1. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues.30 to 3.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme . This will help me achieve the targets on time and will enable others to learn and improve upon their performance.00 to 10.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4.30 11.30 to 5.2.00 to 11. is as follows: Time 9.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1. is as follows: Time 9.00 10.30 A time commitment plan for Module 2 of the first semester of MCA. I will say 'No' to the tasks that do not contribute to my goals. to be followed daily for 4 weeks. Identify your weaknesses related to time management and create a plan to overcome it. both planned and unplanned. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time. I plan to do the following:    I will have a practical approach towards work and will try to strive for excellence rather than perfection. Instead of making personal targets. Ans. This results in too much of work and effort.00 11.30 to 4. This results in an increased amount of work. irrespective of the requirement. Ans. I will involve my team members in my work.30 2.II 32 . 3. This will help me save time.00 to 11. Here is a sample list of weaknesses related to time management:    I try to do each and every task to perfection.30 to 2.00 to 10.

30 ©NIIT Coordinator Guide – Personality Development Programme .30 12.30 to 1.00 to 11.00 to 11.30 11.30 to 12.10.II 33 .00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.

you should not react instantly and reply by using harsh words. It includes various aspects of your lifestyle. Take corrective action: Instead of getting depressed or developing an inferiority complex. If it is out of jealousy. There are no specific aspects that determine a personality. You should always learn from your mistakes. Factors such as courage. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. you should always be ready for feedback and criticism. However. ignore it at once and move ahead. you should never get defensive. Make it a learning experience: There is always something to learn from criticism. and resorting to emotional outbursts will only aggravate the situation. offering arguments. your family and friends can guide you. they should observe their surroundings and interact with learned people.II 34 . They should keep themselves updated with their field of work and current affairs. Suggest that they should gain knowledge by reading content related to their field of work. Absorb genuine feedback: If the reason behind criticism is improvement. the better their personality will shape up. you can take the following approach:    Initiate a classroom session by explaining the importance of a good personality. logical analysis. you should learn from your mistakes. Raising your voice. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. The more knowledge they gain. If it is a genuine criticism. Ignore specific feedback: Always identify the source of criticism. and successful experiences can also help in increasing their confidence level. If the reason behind criticism is jealousy. admit it instead of giving excuses. Giving lame excuses will add up to your negative behavior. Attaining a good personality depends upon various factors. Acknowledge the reason: If the reason behind criticism is competition. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . Do not react instantly: Reacting instantly to criticism will only show your insecurity. the students have learned to:     Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. For this. you should continuously assess your behavior and work on the shortcomings. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. you should learn to stay calm and ignore it. ignore the criticism. If the criticism is about behavior or habits. Concentrate on how to gain from the criticism. you should work upon it and try to improve yourself. you should work upon it. you should reply through your work. gaining knowledge is futile if the students cannot express themselves properly. they should work upon improving their verbal and nonverbal communication skills. you should look at the possible reason and work on it. you are in a better position to assess the situation. If more than one person is making a similar comment. Tell the students that their personality grows along with them. To improve your personality.Chapter Seven Objectives In this chapter. Irrespective of the kind of feedback. For this. If a person criticizing you is doing it out of habit or frustration. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. Students can use the following ways to accept feedback and criticism gracefully:         Accept your mistakes: If you have made a mistake. instead. After you have identified the reason. If you are calm and composed. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. discuss it at length and get to know about the reason. In addition. Provide the students with the list of problems they can face while communicating with others.

it is best conveyed through eye contact. Therefore.II 35 . Therefore. they will be able to express the same. it is necessary for a person to depict his emotions and feelings effectively through his voice. If a person wants to convey sincerity in his or her intentions. voice modulation. 55% respectively. Listeners tend to pay more attention to facial and body expressions. nonverbal communication is also an integral part of communication. Here is a list of some of the problems that the students may have faced when narrating their story in the class:   The students were unable to make eye contact with the rest of the class. tone.To have a good personality. The students can use the following tips to improve upon their nonverbal communication:   Use eye contact when communicating. The students were nervous and felt stiffness in their body when facing the class. The students should practice voice modulation to depict the emotions properly. Then. they were unable to induce the dramatic effects like various emotions and sound effects. Due to the lack of knowledge of vocabulary and grammar. Ask students to record their voice in isolation. 38%. For this. form a list of common problems faced by students. Use hand and face expressions to enhance the expression of what you are talking about. The difference between flat and modulated voice is similar to the difference between bland and spicy food. Based on their reply. The inability to make an eye contact is regarded as a sign of uncertainty. A good vocabulary is necessary for effective speaking. the students should think of the scenario they are depicting and should bring emotions in their body. and language. therefore. ask the students to narrate the same in front of the class. Here is a list of some of the problems that the students may have faced when recording their narration:    They were unable to make it sound interesting because they had to express themselves only through voice. Therefore. The use ratio of these three factors in any communication is 7%. it is necessary to inculcate positive attitude for effective communication. ©NIIT Coordinator Guide – Personality Development Programme . The students should improve upon their vocabulary and grammar to make a good impact on others. you also need to improve upon your nonverbal communication skills. a person should be knowledgeable and an effective communicator. If they are able to feel the emotions. Communication depends upon three factors: words. The following tips will help the students improve upon their verbal communication skills:    When recording. a person with a positive frame of mind is more comfortable making gestures while communicating. There are two types of communication skills. They can narrate or describe an incident. Because some students were not able to modulate their voice. Now. ask them to list down the problems they faced in both cases. Verbal communication is based only on voice. verbal and nonverbal. Verbal communication skills consist of tone. and body language. In addition. your verbal communication should be consistent with your body language. the students were unable to convey the correct meaning of the story. volume. and.

people should also remember their failures and should learn from their mistakes. This quality is an aggressive form of being confident and is crucial for having a good personality. I should be updated with the knowledge related to my field. If they wear nail polish. Shows respect for the organization. Ans. odorless pair of socks that match the color of your shoes. Ans. Women should file their nails. Dental hygiene: Brush your teeth regularly. If they sport a moustache or a beard. Shoes: Wear comfortable.II 36 . Ambition: Being ambitious means willing to take initiative and to reach towards new goals. Open to criticism: Besides making a list of achievements. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. This will help me assess my time management skills and identify my time wasters. I will create a time management log and will keep a record of all the tasks to be done along with their time frame. Makes colleagues feel comfortable about working with you. they should ensure that it does not chip. Within a month. Do not wear sports shoes to the workplace. This change should reflect in my personality in one or two months. Here is a sample list of shortcomings related to personality:        Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings. Clarity of thought and vision reflects on your personality and therefore improves it. Then. ©NIIT Coordinator Guide – Personality Development Programme . Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. they should neatly trim the same.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming:         Clean and well-fitted garments: The clothes that one wears to work should be clean. The various benefits of good personal grooming are:     Helps establish credibility and gain the trust and confidence of peers and supervisors. 2. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. This helps them develop their personality. they should be of the correct size. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. I can utilize the time spent traveling to and from office for reading. They should wear minimum jewelry to the workplace. Use a breath mint if necessary. The hairstyle should be neat. Body odor: Take a bath daily and look fresh. Wear shoes that match the occasion. Solutions to Chapter Seven Questions 1. Wear a clean. Apart from the above nine qualities mentioned on personality development. Ambitious people always stand out to achieve their goals and this quality develops their personality. They should not be faded or torn. add a few more qualities that are helpful for total personality development. well-fitting shoes. Clothes should not be too loose or tight. Hair: Hair should be clean and neatly trimmed. Gives a feeling of self confidence. Beware of food that may leave a bad odor. Avoid heavy make-up and jewelry: Women should never over-do their make-up. Nails: Nails should be clean and clipped. Use a deodorant. Use a mouthwash. I will think of new ideas to improve my time management skills. Facial hair: Men should be freshly shaved. The additional qualities that can help you enhance your personality are:      Enthusiasm: Being enthusiastic accentuates your personality.

II 37 . I will also learn some exercises to help improve my blood circulation and oxygen circulation. I will acquire a health care routine based on my working style and food habits. ©NIIT Coordinator Guide – Personality Development Programme . I should be able to see a difference in two or three months. This routine will help me stay active and lively.

They do not express their views. These problems can fall into three categories: the first person is right and the other is wrong. According to this theory. they should know about some fundamental truths related to human relations. nature of work. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. The characteristics of people having aggressive behavior are:   They can be directly or indirectly aggressive. they should have the knowledge of dealing with people. Tell the students about Herzberg's motivation-hygiene theory. personality. people in search of something always remain active because they are motivated. the other person is right and the first person is wrong. However. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. Abraham Maslow has explained that a man is never fully satisfied. but can affect performance if they are not present. Tell the students that in order to deal with and manage people. each person has one behavior style as the dominant one. to achieve success in personal and professional lives. the students have learned to:     Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. People are generally never fully satisfied and no one is perfect. However. and concerns. while factors such as achievement. feelings. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. The characteristics of people having submissive behavior are:    They do not stand up for themselves. interesting and challenging work. If they express their views.II 38 . company policy. Explain Maslow's hierarchy of needs theory. These three behavior styles are present in every human being.Chapter Eight Objectives In this chapter. and Assertive. they do it in a cautious and mild manner. company policy and administration. Satisfied and content people become inactive. ©NIIT Coordinator Guide – Personality Development Programme . According to this theory. you can take the following approach:      Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. You can assess a person's personality by determining a person's dominant behavior style. they act and react differently to their environment. the performance of a person is influenced by various factors. Tell the students that hygienic factors satisfy the animal needs. Aggressive. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. There are three types of human behavior styles depicted by different people in different conditions and circumstances. Hygienic factors do not lead to improved performance. Tell the students that in any kind of job. Tell the students about the model approach that they should follow to resolve problems related to human relations. These styles are Submissive. Therefore. communication. or both the persons are partly right. and opportunities for creative work. and advancement for growth are motivational factors. All humans are unique and different. These facts will help students look at human relations in a better way. You can discuss the various behavior styles. Some people manage to strike a balance between all the three styles and use these styles according to the situation. and working conditions are hygienic factors. motivational factors lead to improved performance. recognition. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. They can become sarcastic. On the other hand. and motivational factors satisfy the psychological needs. factors such as salary. as given in the Additional Inputs section. Out of these factors. People having aggressive behavior have little or no concern for other people's ideas. and ability to lead people. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. promotion prospects. Understanding these styles will help you decide how to deal with different people. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. such as salary.

I believe that . 1... but. and feelings. 5... but. and feelings. its all your fault. Would you be upset if we.. The characteristics of people having assertive behavior are:      They are honest with themselves and others. They can get verbally hostile or abusive.II 39 . give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S. I will be happy to answer your question. 2. 9. They are confident and have a positive attitude. ideas. Statement Don't ask questions. At the same time. they respect the right of other people to express their views. 3. 6. That's stupid… What can we do to resolve this problem. They blame others for problems and mistakes. I am sorry to take up your time. They respect the self and others.. 10. what do you think. ideas.. After I finish this work. Now.. Behavior ©NIIT Coordinator Guide – Personality Development Programme . 8.. People having assertive behavior express and pursue their own views. 7.No.just do it. 4. They express their views directly but not at the expense of others. I would like to.... It's nothing to do with me. They are able to negotiate and compromise. It's only my opinion.   They sometimes adopt a patronizing attitude.

he looks from that person's point of view. he is unable to control his anger. He tries to be considerate and thoughtful in his behavior. He should involve his team members in planning activities because this will give them a sense of belonging. 2. He tries to convince the person working with him that he considers that person honest. which has already been proved wrong. he has limited knowledge about his colleagues. a consultant working at Red Sky. He tends to make work-related decisions on his own without discussing it with his team. needs to work on the following points to improve his skills related to human engineering:     He is unable to put his ideas across in an interesting manner. He needs to improve his presentation skills. therefore. He should try to get to know his colleagues. and fair. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively and criticize because these attempts are futile. a consultant at Red Sky Inc.. and this results in dull presentations.II 40 . If he enters in an argument with anyone. He avoids making personal contacts with colleagues. he listens carefully to people. John. He appreciates the efforts made by others. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. List out your good qualities pertaining to Human Engineering. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. ©NIIT Coordinator Guide – Personality Development Programme . He tries to avoid an argument. upright. he tries to reconcile as soon as possible. Sam. In any conversation. Ans. It makes the other person feel important. He admits mistakes easily and tries not to have an argument to prove his point. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. Before asking another person to do something. Sometimes. This will make them feel special. Ans.Solutions to Chapter Eight Questions 1. He should learn to stay calm if things are not happening as per plan.

He gave her a very positive feedback and showed her work to the Head of Department. At home and with her friends. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. they should also learn to develop these traits. Because of this. This general intelligence helps them stand out and make a mark for themselves. Anita kept arguing. she told her team members about what had happened and spoke of the manager very rudely. They rely on their own abilities and knowledge. Those who have practical knowledge of their area of work enjoy a distinct advantage. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. Tell the students that they should have immense willpower and ability to make their own way and walk through it. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. Tom was taken aback because Anita had never asked him to send the document. During her first project. the team felt that she was not a team player. They can improve their general intelligence by improving their vocabulary. it is necessary to accomplish the task in order to be successful. Anita began spreading rumors about Grace.II 41 . After three months. The manager explained again in detail why the idea was not feasible. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. during her appraisal. He explained why it was not feasible. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. Explain to the students that gaining specialized knowledge will help them succeed. she had a bitter argument with her team members Grace and Tom. Anita argued that Tom was the one who had not sent the document. you can take the following approach:      Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. Some of these traits are innate but others can be developed with experience. After the meeting. This knowledge is gained through formal education and self education. Tell the students that a true professional should:  Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . She went to her manager and told him her idea. her rating was average. She studied software engineering at a highly rated engineering institute and won an award for her project. Soon after. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. She disagreed with him and started arguing. Explain to the students that they can accomplish their tasks through organizational ability. Therefore. she had an idea that contradicted that of her immediate superior. Her manager reviewed her work after a week and was impressed. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. good work ethics. Anita’s manager told her that he was very pleased with her work. Then. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. She did not tell them the reason why he had not agreed with her idea. Explain to the students that to develop a good personality. However. and IQ. Tell the students that their success will always be rated on the basis of the result achieved. reading and writing skills. the students have learned to:     Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. she completed her management diploma at a premier management institute and got a job in a top software development company.Chapter Nine Objectives In this chapter. Anita was deemed the 'Star Performer of the Month'. and diligence.

Sometimes.000 people. He ensures that no chance to appreciate the other person is missed. and this results in dull presentations.II 42 . Microsoft generated revenues worth US$36. Besides having these qualities. It makes the other person feel important. Identify a successful role model and list two or three additional qualities other than those listed in this module. he has the following three abilities. Microsoft Corporation is a leader in software services and solutions. a consultant working at Red Sky. List out some of the important principles of human engineering in which you need improvement. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively. He has complete knowledge of his own field and has common sense to make practical judgments. employs 55.       Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. upright. 3. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. he started a company along with his friend Paul Allen. Bill Gates has all the characteristics of a successful person. Following is the list of important principles of human engineering that John should work upon:    He is unable to put his ideas across in an interesting manner. Before asking another person to do something. he listens carefully to people. 2. he tries to reconcile as soon as possible. He tries to avoid an argument. He admits mistakes easily and tries not to have an argument to prove his point. He never waited for any external help and realized his dreams on his own. which has already been proved wrong. which have made him one of the most successful businesspersons in the world:    Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. and fair. Ans. In any conversation. he looks from that person's point of view. and is present in 85 countries. As a result. Ans.84 billion for the fiscal year ending June 2004. He started developing computer programs at the age of 13. He possesses strong work ethics and organizational skills. He has the natural ability to comprehend difficult concepts and analyze them clearly. He tries to convince the person working with him that he considers that person to be honest. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. My role model is Bill Gates. In 1975. chairman of Microsoft Corporation. he is unable to control his anger. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. Microsoft has a strong base of happy and satisfied customers. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. List out some of the important principles of human engineering in which you are good at. Prepare an action plan for improvement of those qualities. He tries to be considerate and thoughtful in his behavior. John. Continuous advancement: Gates always aims to introduce innovative products. He tends to make work-related decisions on his own without discussing it with his team. He needs to improve upon his way of presentation. This keeps his organization always at the top and in demand. Today. If he enters in an argument with anyone. ©NIIT Coordinator Guide – Personality Development Programme . Ans.

Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts.II 43 . He should try to get to know about the people working with him more closely to make them feel special. ©NIIT Coordinator Guide – Personality Development Programme . He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards. As a result.       He is unable to make hard decisions related to people he works with. He should learn to calm down if things are not happening his way. This will give them a sense of belonging. He should involve his team members in planning the activities. This results in people taking him for granted. He avoids making personal contacts with his colleagues. he knows little about them.

They should are able to comprehend difficult concepts and analyze them clearly. Ask the students in each group to interact with each other to know each other better. Ask the students to form groups of six members each and perform the following activities:     Forming: In this stage. IT professionals need to be eternal students and be in constant touch with new updates. Team spirit can be promoted by sharing experiences and by being flexible. Answering the following questions will help them identify the reason of conflict and resolve it: a. Some of these traits are generally innate. people get to know each other and make impressions. Tell the students that they should be work well within a team. To be successful. Tell the students that they should possess the knowledge of their field of study. Tell the students that conflicts are bound to arise when individuals work together in a team. They need to ensure a high team spirit to accomplish their project and organizational goals. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. co-operative. In order to remain self motivated. interpersonal skills and abilities.     Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. while other traits can be developed with experience and perseverance. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. they should also possess good written and verbal communication skills. Norming: In this stage.II 44 . and interest in extra-curricular activities. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. the students will be comfortable with each other and with the goal that they have decided upon to work together.Chapter Ten Objectives In this chapter. b. It is very important to manage time for meeting deadlines and taking on new assignments. besides being proficient in their field. Tell the students that successful IT professionals should be highly capable in managing human relations. 47. c. Explain to the students that successful IT professionals have the ability to learn by themselves. IT professionals should possess good health and a delightful mind. This is because collective effort is a must to ensure organizational success. you can take the following approach:   Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. To express these knowledge skills. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . should also get along well with their seniors and team members. an individual should be enthusiastic. Every member is an important part of the team and is responsible for its success. and committed. Performing: In this stage. Ask students to resolve various issues and concerns pertaining to the team goals among themselves. Storming: This is the argumentative phase. the students will start working together and giving good performance. To become a responsible and efficient member of a team. A team is a group of people working together towards a common goal. the students have learned to:      Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. Tell the students that successful IT professionals know how to manage stress.

Ask them to learn about the following conflicting styles and select their style:      Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. On the other hand. However. He has an intense look on his face at all times because he is always thinking about his work. Samuel decides that he will make an attempt to meet other people as well. At times. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. Robert gets assistance from these same people .II 45 . Robert becomes popular in his team. and leads to creative solutions. ©NIIT Coordinator Guide – Personality Development Programme . Such people are aggressive in nature and usually bring out new points related to team activities. He notices that the people he had been greeting are not keen to communicate with him. Samuel is appreciated for being serious about his work from day one. As a result. tell the students that to build relationships at work. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . He always has a cheery look on his face. They tend to adapt to the scene that seems to be suitable for the whole team.they explain company policies to him and help him get accustomed to the office environment. Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner.in the corridor or in the office library. After going through the preceding case study. he forgets to greet them at times. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. they initiate conflicts and try to prove their point of view. Such people are actively involved in planning activities that can bring the team together. Tell the students that avoiding such situations is not always helpful. Samuel notices Robert making friends with people from different teams and departments. Compromising: People with this style participate in a conflict in a reconciling manner. Robert is as efficient a worker. if required Teamwork motivates individuals. They don't fight over their point of view but try to settle the conflict within themselves. Accommodating: People with this style participate in a conflict but do not get affected by the result. being preoccupied with thoughts about work. Competing: People with this style actively participate in a conflict. they must:    Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help.Tell the students that people react differently in a conflict. extracts the best out of individual talents. His bright eyes and ready laugh make people want to be around him.

Recognition and support for individual differences. Practices Hindering Teamwork A team suffers when its members:        Blame each other for failures. and trust. Are not open to giving and receiving feedback. Sound leadership. Do not give their opinions. Practices Aiding Teamwork Good teamwork requires:          Agreed-upon goals and clear objectives.II 46 .The Difference Between a Group and a Team A group turns into a team when its members begin to have:     Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork:    Motivates individuals. Give priority to their tasks over the team tasks. ©NIIT Coordinator Guide – Personality Development Programme . Active contribution by all members. Do not listen to others' ideas and opinions. Offer support and motivation on the basis of personal likes and dislikes. Mutual cooperation and conflict resolution. Extracts the best out of the individuals. Recognition and reward for team efforts. Leads to creative solutions. concern. Mutual support. Clearly established procedures. Do not share information. Provision for review and feedback on individual as well as team performance.

Familiarity with a specific language might not be enough. Ask the students of possible reasons why Jack and his team blundered. Listening is not the same as hearing. In addition. instruct the students to take notes while watching television. Give the students an exercise on passage reading so that they can work on their reading habits. Tell the students that listening carefully is one of the most important aspects of communication. The client wants Jack to create an IT training course for office executives. To improve their listening skills. This exercise can help in building a strong vocabulary. and magazines. Carry forward the discussion stating that:          Listening is the most powerful tool of communication. ©NIIT Coordinator Guide – Personality Development Programme . Explain that factors such as courage. listening to the radio or lectures. and interested. After two weeks.II 47 . This will help them build up their confidence.CH A PT ER . ask the students to: Control external and internal distractions. Jack briefs his team. Then.SPEC IF IC IN PU T S: P A R T . because writing is also important along with speaking and listening. it involves interpreting and understanding. Also. Ask them to read books. and logical thinking are equally important in ensuring effective communication. tell them to present their views on the topic. confidence. Ask questions and paraphrase. Give the students a list of words and ask them to frame sentences by using those words in different contexts. and they work hard for two weeks. Identify key points.II Chapter One Objectives In this chapter. The client feels that Jack is the right person to handle the project. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. he makes all the preparations for the meeting. the training course looks more appropriate for undergraduates instead of office executives. The client is pleased to meet Jack because he appears to be enthusiastic. newspapers. Almost three quarters of the communication process involves listening. ask them to write on any topic of their choice. they will have more opportunities to succeed in life. Take notes. it is the first step toward comprehension. Listen actively. The client is very upset because the work does not match the requirements at all. Tell the students that if they have good communication skills. Make sure that the students maintain a list of the new words they come across each day. To improve their listening skills. Now. the students have learned to:   Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. Avoid making any interruptions. The project had to be completed within a month. It will also prepare the students to participate in group discussions and interviews. bright. the client is worried that the deadline cannot be met. Instruct the students to create their own personality portrait. tell them that possessing effective communication skills is a prerequisite for personality development. you can:       Introduce the topic by explaining the importance of communication skills in the modern world. This will help them in improving their communication skills and vocabulary. Before the meeting. Jack presents the first version to the client. . He also reads extensively about similar projects and talks to his seniors about the client's previous projects. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements.

or agitated callers. Clarity: Express your words clearly. Body language: Smile before making a call.II 48 . Purpose of the call. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. Sit straight and breathe deeply. helpful. Watch for nonverbal cues. Telephone Manners While speaking on the phone. End the call: Summarize the conversation and end the call on a pleasant note. Composure: Remain calm while handling aggressive. if any. Details of the caller. There are certain desirable procedures and protocols for using the telephone. Speed: Speak slowly. Time for returning the call.   Be unprejudiced. This attitude is reflected in your voice. you need to consider the following elements:         Voice: Your voice reflects your mood and state of mind. Requirements for future action. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. Attitude: Be courteous. Exchange information: Ask for and supply relevant facts and information to the caller. Language: Use simple and straightforward language. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. ©NIIT Coordinator Guide – Personality Development Programme . An effective message includes:        Date and time of the call. Receiving a Call There are five main steps in the process of receiving a call:      Greet the caller: Greet the caller and introduce yourself. Contact number of the caller. Ask questions from self. So. Identify the caller: Ask for the name of the caller. take care of how you sound. understanding. rude. Details of the person who received the call. professional. and messages are taken when you receive a call for another person. and friendly.

Listening to news on the radio: Listening is the best way to improve the communication skills. ©NIIT Coordinator Guide – Personality Development Programme . A person should be quick in reasoning and thinking. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. while listening to the radio. It is necessary to speak in a variety of situations. you can concentrate on the words being pronounced by the newsreader.Solutions to Chapter One Questions Solutions to Check your Progress 1 1. For example. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge. The best way to improve vocabulary is to learn new words in different contexts. This adds value to the communication skills. What is the difference between language skills and communication skills? Ans. Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. The following activities can help a person improve his or her communication skills. Give any three reasons why it is important to improve communication skills? Ans. If you want to pursue higher studies. The three reasons are:    Communication skills are required to express our views to others. 2. and the vocabulary. The difference between language skills and communication skills lies in the presentation of your ideas. For example. Communication can be improved by practicing certain activities on a daily basis. One can acquire communication skills only by practice.        Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability. This will make you more confident and comfortable with spoken language. How can communication skills be improved? Ans. Logical thought process: Good communication also includes a logical thought process activity. Developing a sense of humor: Sense of humor is another aspect that helps the communication process. a person can have good language skills but may not be able to express his views to a group of people. Presence of mind helps a person think in a logical manner. For example. Language skills denote the person's subjective knowledge. Communication skills are necessary for a person to express his or her views in any situation. students prefer teachers who are jovial and lively. whereas communication skills involve the presentation of the subjective knowledge to the outside world.II 49 . Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. Both set of skills are required. Solutions to Check your Progress 2 1. you need to participate in group discussions and personal interviews after you clear the entrance exam. general awareness.

time. A state where things are of equal weight or force. Meaning: 2.II 50 . Can communication skills be developed by reading books on 'communication skills'? Why? Ans. for example) Sentence: Conflict Meaning: 1. Sentence: Don't worry about who will do it. Solutions to Check your Progress 4 1. It is the ability to express our views and understand others' views. Sentence: Issue Meaning: 1. or money. He noticed a conflict in the dates of the two meetings. An active disagreement between people with opposing opinions or principles. Communication skills are the skills that enable a person to convey information so that it is received and understood well. The English book is issued in your name. issues. A failure to work or be successful. Balance Meaning: 1. Meaning: 2. hardly ever d. at all times c. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. pursue. To give something to someone.5 Passage 1 48. conflict. A subject or problem that people are thinking and talking about. Meaning: 2. so that a situation is successful. Solutions to Check your Progress 3 1. To be engaged in (a vocation or hobby. There are still balance payments due on him. Write two sentences by using each of the following words in two different meanings: balance. Solutions to Section 1. To give several things equal amounts of information. Sentence: Pursue Meaning: 1. Ans. issue. An incompatibility of dates or events. Communication is a skill and can be improved upon only by practice. Sentence: The rate of muscle protein breakdown was assessed. He is pursuing MCA from a recognized university. in all places b. Sentence: Breakdown Meaning: 1. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . To follow someone or something.that's just a side issue. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. What are communication skills? Ans. Meaning: 2. Sentence: There was a lot of conflict between him and his father. Meaning: 2.3. and breakdown. All oceans water is the same shade of blue a. Sentence: The old lady had to hold the railings to keep her balance. Sentence: The car was pursued by helicopters. Sentence: My car had a breakdown in the middle of the road. Division of something into smaller parts.

r. One inference that can be drawn from this passage is that cc. bb. p. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e.II 51 . w. h.Ans. children develop socially. reflected light and yellow pigment from plant life 4. c. The social development of a child can be affected by y. at all times d. Ans. blue pigment l. reflected light and yellow pigment from plant life Ans. b. v. n. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. f. aa. b. Ans. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. continual scolding is not harmful to the child dd. sand color j. Phytoplankton are m. z. Ans. Blue light is e. c. The main idea of this passage is q. Green water near coastlines is almost always caused by i. x. d. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. a. b. red pigments in coastal waters k. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . infantile pleasures habits infantile pleasures patterns the number of siblings 3. Ans. o. s. The main idea of this passage is that u. g. t. microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. Ans.

All of the above Home and school Playground and classroom Playground and home All of the above 5. Ans. pp. rr. incur personality and behavioral changes. ll. c. Ans. b.II 52 . ii. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes. continual scolding has adverse effects on the disciplinarian Ans. hh. continual scolding inhibits healthy social development 4. mm. jj. This passage implies that victims of Alzheimer's disease may oo. Home life and the people who live with the child affect his development kk. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme . qq. Where does the passage say the only child learns his social lessons? gg. nn. c. d. Totally Passage 3 1. continual scolding does not affect physical development ff. Ans.ee.

long-term care 5. In the passage. remember the answer to a question. tt. d. Symptoms of Alzheimer's disease include ss. to make feeble to make feeble capability to strengthen stamina 4. Ans. c. which was already asked ©NIIT Coordinator Guide – Personality Development Programme . which was already asked ggg.II 53 . zz. a person with Alzheimer's disease might not be able to eee.2. Ans. long-term care Ans. drive a car Ans. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3. vv. "debilitating" means ww. remain awake hhh. a. According to the passage. b. remember the answer to a question. uu. walk fff. hospitalization ccc. there is no cure ddd. xx. The cure for Alzheimer's disease is aaa. bed rest bbb. yy.

Ensure appropriate body language. Explain how spoken English is different from written English. Tell the students to speak English on a regular basis to improve their conversation skills. race.   Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. Ronald agreed. Use English or the client's language. This will help them in improving communication skills and gaining confidence. After the second meeting. Tell them the difference between intentional learning and incidental learning.Chapter Two Objectives In this chapter.II 54 . Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. Ronald asked her to address him by his first name. Explain the different features of spoken English. you can use the following approach:    Initiate a classroom session by explaining the basic components of communication skills in a conversation. These should not be perceived as bribe. During lunch. color. to initiate small talk. ask them to answer the questions given in the relevant exercise. Sheila gave Ronald a silver Ganesha as a gift. one learns that before you interact with a foreign client. Avoid discussing sensitive issues such as politics. The lady just looked away when Sheila asked her why she was not married. A desire to learn is a must. Avoid the local language. Arrange group discussions and presentations for the students and ask them to get actively involved in these. It was decided that they should meet again after two days. Find out if it is acceptable to give or receive gifts. Tell the students that spoken English should be free from grammatical mistakes. Then. Sheila asked whether they could ‘prepone’ the meeting. ©NIIT Coordinator Guide – Personality Development Programme . etc. you need to:       Determine the degree of formality practiced at the workplace in the client's country. Sheila asked one of the middle-aged ladies what her husband did. Give students reading exercises such as passages that contain conversations involving two or more people. it is important to know about their culture and work ethics. the meeting continued. the students have learned to:    Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. When interacting with foreign clients. After analyzing the preceding case study. Gestures and body movements can be perceived differently in different countries. a client. After lunch. she felt it was inappropriate and addressed him as Mr. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. However. She said she wasn't married. Smith. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. This will help them in improving their conversation skills. Ronald looked puzzled and asked what she meant. When they met. This will motivate the students and help them improve their vocabulary. He raised his eyebrows and looked at his colleagues in an embarrassed manner.

he is practicing iii. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. or too slow. They are also important for success in different professional situations. Knowledge of the English language is of great importance because of the following reasons:     It is useful to get a good job. Solution to section 2. No. The seminar must be impressive in terms of content and presentation style. The passage implies that if a student studies for an exam. spoken English is not difficult. so that others get bored. 4. Tell them to improve upon their weaknesses by working on the following points:      You should always speak politely with other members of the organization. Name any four reasons why English is important to us.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. it will help create a very good impression about the organization. Writing English is difficult because you also need to worry about elements such as spellings.3 (a) 1. lll. and formatting. 2. Ans. The different features of spoken English are:     The speaker should be able to speak clear English so that the listener is able to understand it. Practice enhances the confidence level and improves effectiveness. punctuation. and connecting with the audience. so that others cannot understand. kkk. Why? Ans. The speaker should use appropriate words or vocabulary. Care should be taken to speak slowly and use the correct grammar and pronunciation. You should always establish good eye contact with the audience. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. The speaker should pronounce the word correctly. Your body language must be an additional support to ensure effective communication.II 55 . Many of us are not able to speak English because of lack of practice. such as attending interviews and conducting presentations. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. Why do many of us find it difficult to speak in English? Ans. It is necessary for social prestige and respect. It is easier as compared to writing. Is spoken English difficult. Your presentation should be crisp and effective. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. 3. It is important to know English in order to try for a job in other countries. What are the different features of spoken English? Ans. clear voice. It is important to learn it to pursue further studies abroad. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme . jjj. You should be confident about the topic. The speaker should not speak too fast.

impulsion 3. a. In the passage "motivation" means mmm. impulsion Ans. As Hans listened to the lecture of Einstein. a. True ©NIIT Coordinator Guide – Personality Development Programme . one must be qqq. The question asked by the professor was such that Hans had no idea of it. repulsion ooo. tired of learning ttt. False vvv. Highly motivated rrr. Einstein thought that they were in trouble. neglect ppp. unmotivated sss. he understood it well (True/False/Unknown) Ans. According to the passage. in order to learn by intentional learning.Ans.3 (b) 1. false or unknown. d. Highly motivated Solution to section 2. When the professor had asked a difficult question. dread nnn. True www. uuu. (True/False/Unknown) Ans. in need of learning Ans. Say whether the following statements are true. (True/False/Unknown) Ans. incidental learning 2.II 56 .

"It is a pleasure to drive a genius like you". sense of humor h. Answer the following in a phrase or sentence each. space travel. What did Einstein study? Ans. true f. 49. Hans delivered a lecture in place of Einstein. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. curiosity ffff. c. fictional aaaa.xxx. What kind of story is this? zzz. Which of the following qualities made him a great scientist? cccc. b. He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. False 2. These words were first spoken by Einstein (True/False/Unknown) Ans.II 57 . Ans. and television. i. Amusing bbbb. interest in space travel eeee.” ©NIIT Coordinator Guide – Personality Development Programme . sense of humor Ans. Einstein was tired and was not in a position to deliver a lecture. So. (True/False/Unknown) Ans. False yyy. and joined in the applause at the end. Einstein studied Science. true Ans. Yes. Hans performed well. modesty dddd. They left the university with Hans driving. Did Hans perform well? Pick out words from the story in support of your answer. interest in space travel d. Why did Hans give lecture in place of Einstein? Ans. g.

In that year. k.) Solutions 50. Grace scored nearly 55000 runs with an average of 43 runs per match. had memorized Einstein's lecture iiii. He had an attractive personality with strong features and long black beard. He was sixty-seven years old. William Gilbert Grace was the greatest and most attractive personality in cricket. he chose cricket for a profession. What is the record of Grace as a batsman and bowler? Ans. and E. n. What was Hans's reply to the question of the professor? Ans. had presence of mind jjjj. the answers have been researched by using the Internet. He received a testimonial and a letter of congratulation from the Prince of Wales. should the credit go to Grace regarding the game of cricket? Ans. William Gilbert Grace had a splendid physique. What happened to him? Ans. William Grace found himself in an atmosphere charged with cricket. did not let Einstein down Ans. it was so easy that even his driver could answer it. he was a fast bowler. William Grace died on October 25. How did he consider cricket? Ans. He scored 100 runs or more on 121 occasions. William was actively engaged in first class cricket.j. His father and uncles were enthusiastic about the game as his elder brothers Henry. Grace's career was 1895. In what aspect. His highest score in tests was 344 runs. had presence of mind (Because the passage for the below section is not available in the Student Guide. Describe the physical appearance of William Gilbert Grace in a line or two. 1915. o. He had an attack of cerebral hemorrhage a few days before his death. Alfred. In fact. 6 feet and 2 inches in height. In addition. Hans laughed and replied to the professor that the question was not at all difficult. Dr. l. M. He was enthusiastic about cricket from the tender age of six. c.346 runs and also completed his hundredth first class century.II 58 . He was the first one to score a triple century in first class cricket. ©NIIT Coordinator Guide – Personality Development Programme . impersonated Einstein hhhh. They also were cricket players. he scored 2. Although he was a doctor. Grace. He belonged to a family with a cricket background. Ans. He was a tall man. He held the record for the highest individual score for many years. Einstein called Hans a genius because he: gggg. m. The most remarkable year for Dr. He was about 70 kg in weight.

Can you describe about that picture? Ans. He discusses politics. 4. Ans. Sugar is available for free in the market.4 The sentences given below are examples of sentences with common errors. Isn't it? Ans. It is raining very heavily.Solution to Section 2. He couldn't cope up with the class. Ans.II 59 . Can you describe that picture? 7. Ans. ©NIIT Coordinator Guide – Personality Development Programme . 9. She sings well. She sings well. He has not yet appeared for his final exams. He couldn’t stay with the class. Ans. They sing very well. Rain is coming very heavily. 3. 6. 2. My sister is getting her ears bored this evening. 1. He discusses about politics Ans. 8. He has not given his final exams yet. Doesn’t she? 5. Ans. They sings very well. Sugar is available freely in the market Ans. My sister is getting her ears pierced this evening. Identify the error and correct the same.

Ans. The teacher is delivering a lecture. The teacher is giving a lecture.10. ©NIIT Coordinator Guide – Personality Development Programme .II 60 .

such as preparing presentations. 57. Out of all the subskills. Ask them to redraft their document according to that checklist. you can use the following approach:     Initiate a classroom session by defining writing skills. He broke the news to her _______ (gentle). 56. Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . My dog is very ________ (silent). he whispered _______ (soft). Provide the students with a checklist to help them redraft documents. He ______ (seldom) exceeds 40 mph. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. Correct usage of grammar. I hope it can be mended _____ (cheap). she's got _______ (beautiful) songs as well. There was a _______(sudden) increase in sales. Ask the students to do exercises that will help reveal their shortcomings and improve their grammar.II 61 . 54. She not only sings _______(beautiful). ask them to do the following exercise. using simple and appropriate words. My father drives ________ (slow). Ask the students to write their views on improving writing skills. the students have learned to:     Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. Writing needs a lot of practice. 60. This will help them in various tasks. I am a fan of France Gall. and using correct grammar. Then. Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. 59. Discuss their views and share with them the various ways in which they can improve their writing skills. Jimmy has got a ________ (tremendous) collection of stones. you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations.Chapter Three Objectives In this chapter. "I particularly like all these _______(bright) colors in your paintings". Writing includes several other fields or subskills. 52. Proper format. 58. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. 55. Explain the importance of redrafting a document. Proper usage of punctuation marks. It _______(rare) barks. ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. Sting is a _______ (marvelous) singer. Tell the students about subskills such as using the correct sequence of words in a sentence. Ice-cream sales rose ________ (steep) last August. You cannot acquire good writing skills in one attempt. it is important for them to learn correct grammar. For example. Introduce the features of good writing skills. Explain to them the importance of good writing skills. Explain to the students the importance of proper grammatical usage while writing a document. To become a good professional. Although IT professionals do not emphasize on the use of grammar. correct grammar usage is an important and basic subskill of writing. 53. Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. Appropriate choice of vocabulary. The subskills are:       Right order of words in a sentence. My old car broke down yesterday. Right order of sentences in a paragraph.

3. Coherence: Helps to identify the appropriate usage of connectors. The different subskills in writing are:         Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. 5. 2. 9. and phrases.6 1.Ask students to prepare a report on any topic. 8. Grammar: Helps to ensure that the document is grammatically correct. What are the differences between the language of speech and the language of writing? Ans.II 62 . Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. 1. that. format. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document. No. 4. give them the following checklist for evaluating their report: S. Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. Sections 3. 6. 7. Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. and which. Style. words. Then. whereas the language of writing consists mainly of complete sentences. to combine sentences. It also helps to ensure that the sentences are able to convey the complete meaning. 10. ©NIIT Coordinator Guide – Personality Development Programme . Mention the different subskills in writing. 2. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. Cohesion: Helps to identify the completeness of a sentence or a paragraph. 11. Ans. such as but. The differences between the language of speech and the language of writing are:  The language of speech consists mostly of broken utterances. 12. Discuss the importance of each one of them.

   

In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.

3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.

4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:

   

Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.

5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.

6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.

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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.

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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:

  

Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.

Certain steps that can help an individual in improving his writing skills are:

    

Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar

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Instruct them to identify the layout. Errors in Subject . the children still didn't finish dinner. Share tips to help them overcome these problems and improve their letter writing. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are:     Errors in Verb Tense Incorrect: When I came home. Introduce letter writing to the students. consequently. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests.Chapter Four Objectives In this chapter. content. explain to the students the use of various linking words and phrases. Errors in Conditional Sentences Future: If I have time. the children still hadn't finished dinner. and organizational pattern of a letter. and on the other hand. Correct: When I came home. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . Past: If I had time. Explain to them what paragraphs are and why are they required. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. language. Explain to students the differences between formal and the informal letters. format. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. Explain to them the importance of layout and format of a letter. Discuss the problems they may face. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. Instruct the students to write letters on specific topics to check their progress. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. I will do it tomorrow. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. such as coherence and cohesion. Tell the students about the importance of grammatical accuracy while writing. the students have learned to:   Write paragraphs Write letters Focus Areas To conduct this session. Instruct the students to use appropriate vocabulary and correct punctuation. Discuss the importance of organization of the body of the letter. as given in the Additional Inputs section. Provide the students with a sample letter. Correct: There are many reasons why I can't help you. if any. You can discuss some of the errors that the students generally make while writing. Present: If I had time. you can use the following approach:       Initiate a classroom session by giving a brief introduction on writing skills. I would have done it yesterday. Introduce the students to paragraph writing. such as first of all. In addition. Explain to the students the shortcomings in their paragraph writing. discuss the tips to achieve coherence and cohesion in a paragraph.II 66 . For this. List the restrictions imposed when writing formal letters. In addition. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. Errors in Tense formation Incorrect: He throwed it out the window. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. based on format. Correct: He threw it out of the window. Also. I would do it now. and length of the letter. Explain to them the importance of linking devices in a paragraph. Discuss the guidelines for letter writing.Verb Agreement Incorrect: There is many reasons why I can't help you. whereas. Instruct the students to identify the features of a good paragraph.

this one is best.Fred. Example: She is a good cook. Jane. Incorrect: That is the most important of any other reason. and me .Object Incorrect: All of us .  Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English:  Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. lesser time you have for reading. Alice. (How easy?) Most adverbs are formed by adding -ly to the adjective. Correct: Of the two books. the less time you have for reading. (How does she cook?) This exercise is relatively easy. it should be informal. Correct: The young man writes badly. Correct: John is absent. Alice. this one is better. Incorrect: The more you practice. Errors of Illogical Comparatives Check comparisons to make sure they make sense. it should be formal.  Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well. the better you will get. but a few of the class are here. Correct: All of us . Errors in Pronoun Subject . Incorrect: Of the two books. For example. Correct: The busier you become. ©NIIT Coordinator Guide – Personality Development Programme . Make sure the correct form has been used. Incorrect: Everyone on the project have to attend the meeting. Correct: Texas is bigger than any other state in the United States.II 67 . Jane. Correct: That is the most important reason. Incorrect: Texas is bigger than any state in the United States. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. Correct: The more you practice. If you are applying for a job in an organization. Correct: She looked very good. Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. Correct: Everyone on the project has to attend the meeting. Errors in Parallel Comparisons In parallel comparisons. whether it is formal or informal.   Guidelines for Writing Letters Use the following tips to write a letter:  Identify the nature of letter. Incorrect: The busier you become.Fred. Example: She cooks well. you will get better. but a few of the class is here. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. if you are writing a letter to your relative. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent.were late. check if the correct form has been used.were late. and I . An adjective describes a noun and answers the ‘what kind’ question.

Quote accurate data/facts. Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages:  Clarity: • • • • • • •  Use an appropriate subject line. For example. 'Cc' field: 'Cc' stands for carbon copy. Identify an appropriate length for the letter. do not use abbreviations and symbols. 'Bcc' field: 'Bcc' stands for blind carbon copy. Avoid describing highly confidential issues. The following parts are included in the body of the letter: • •  The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter.   Identify the nature of language and style to be used in the letter. The organization of the body of the letter is also very important. Proofread and check spellings before sending the message. Security and privacy: • • •  Use the 'Bcc' field for multiple recipients. E-mail etiquette: • • Do not use letters in uppercase. Use standard font and color. Ask the students to draft a letter and then assess their progress based on the following parameters:      Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. Avoid describing legal or controversial issues. Detailing: This is the actual content or body of the message. ©NIIT Coordinator Guide – Personality Development Programme . if you are writing a formal letter. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. Use business English. The layout of the letter makes the first impression on the receiver of the letter. while the body comprises the main message. formal letters should be precise and to the point. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. Avoid using angry or offensive language. For example. Use an appropriate greeting. The header contains the recipients' addresses. If you are writing an informal letter. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field.II 68 . you can use abbreviations and symbols. The header of the e-mail message contains the following fields:      'To' field: The recipients' e-mail IDs are written here. This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. Keep the message short and simple. Closing: It includes the conclusion or the summary of the message.

Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. A paragraph revolves around one main idea.• • • • Avoid sending spam or unsolicited mass mails. and emotions. jokes. Avoid using chat language. ©NIIT Coordinator Guide – Personality Development Programme . Do not send e-mail messages to discuss confidential matters such as disciplinary action. It is used to arrange content into small. It is important because all the sentences in the paragraph are directly related to it.II 69 . A Paragraph is a group of sentences. Avoid humor. What is a paragraph? Ans. and sarcasm. easily readable bits. What is a topic sentence? Why it is important? Ans. and personal complaints about coworkers. A topic sentence is the sentence in a paragraph that explains the main idea. acronyms. b. conflicts.

However. In my family everyone brings a special dish for the thanksgiving meal. sweet potatoes and cranberry sauce. 64.1 Write paragraphs on the following topics: 1. On this day the Americans remember the first thanksgiving feast of the early American colonists. In both email and post. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph. In my family everyone brings a special dish for the thanksgiving meal. 7. My relatives also make vegetables. It is an important feature of paragraph writing. ©NIIT Coordinator Guide – Personality Development Programme . 6. 5. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. 66. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. 67. In addition. For example. salads. E-mail and Post are similar in some respects but different in others Ans. the information received can be forwarded to another destination with some addition in the content. They help establish a relationship between two sentences. Later. 4. Ans. Thanks giving is a family celebration. Linking devices are words or phrases that are used to connect two or more sentences. and at least four pies. and at least four pies. The content that is sent or received may be formal or informal.c. Thanks giving is a family celebration. the speed at which e-mail is transferred from one place to another is much faster than post. Solutions to Section 4.II 70 . What is coherence? How is coherence achieved in a paragraph? Ans.5. Coherence means logicality. What is cohesion? Why is cohesion important in a paragraph? Ans. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. and at the end of the day we are as stuffed (full) as the turkey. 62. sweet potatoes and cranberry sauce. and at the end of the day we are as stuffed (full) as the turkey. Everyone eats more than usual. on the other hand. 3. a mixture of bread and spices. They prepare many traditional foods such as turkey. e-mails are free of cost but post is not. 2. salads. My relatives also make vegetables. E-mail and post are different means of communication. depending on the distance and the quantity of information being communicated. and whereas. The sentences should be arranged in the following order: 1. e. My aunt bakes a turkey and fills it with stuffing. The receiver can use the information sent by e-mail and can manage the data easily. On this day the Americans remember the first thanksgiving feast of the early American colonists. a mixture of bread and spices. Examples of linking devices are first of all. Everyone eats more than usual. What are linking devices? Why are they important? Ans. This organization of data is not possible in the case of post. Cohesion means unity of thought. 63. d. It is also an important feature of paragraph writing. large information can be sent from one place to another. 61. My aunt bakes a turkey and fills it with stuffing. They are similar in some respects but differ in others. Sending mails by post may be expensive. They prepare many traditional foods such as turkey. 65. 2.

5. the transmission speed is slow as compared to fax. post allows you to send and receive a large quantity of information. 7.II 71 . It is very easy to manage data because e-mail enables you to send the same information to different users easily. Electronic communication. because of its speed and broadcasting ability. Post and fax are different in several respects. E-mail and Telephone differ in many ways Ans. which can be transmitted over the line. In telephonic communication. The telephone converts sound signals into electric signals. Both fax and e-mail are modern means of communication but are different from each other is several aspects. E-mail can carry files in the form of attachments. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. whereas a message sent through fax is delivered within a few minutes. Post is cheaper but slower than fax. In contrast. The usage of telephone is more convenient as compared to e-mail. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. The telephone and fax are similar to each other in many aspects. 6. you need a fax number to identify the fax machine at the receiver's end. E-mail allows various users to send large amounts of information to the other users. The transmission speed for both is very high. However. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form.K. 5. In addition. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. Fax also converts messages into electric signals that can travel through telephone lines. In a telephonic conversation. the person can hear the voice of the other person whereas in post. A message sent through post is delivered to the receiver in many days. 3. e-mail can be shared among various users efficiently and effectively.2. Email is preferable for many reasons Ans. Telephone and fax share certain common features Ans. which is not possible in the case of telephone. there is direct one-to-one interaction. Ans. Telephone communication is entirely different from that of a post Ans. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . Two fax machines are required to send and receive messages. However. E-mail is a much better medium of communication in comparison with other transmission methods. To send a fax. They both provide a moderate level of security. persons can only read the messages written by the sender. Fax is very different from an email Ans. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication.2 1. The transmission speed of the telephone is very high as compared to the transmission speed of post. The telephone and post are different means of communication. City Public School R. Solutions to Section 4. Both telephone and fax use telephone lines to send and receive messages. whereas fax provides electronic communication. e-mails enable us to send large amounts of data and stored it for future reference. In e-mail. Post and Fax are different in many respects Ans. Both e-mail and the telephone are means of communication but differ in many ways. A message sent through post needs a postal address to reach its destination 4. data can be managed more easily in e-mail. Post provides simple communication.

Yours faithfully. and greener due to regular maintenance. inhabited mostly by low-income groups. is not paying equal attention in providing civic amenities to the residents of different parts of the city. It is unfortunate that the Municipal Corporation. which are more cleaner. Delhi. school leader of the City Public School. The drains are open and keep overflowing with garbage and dirt. These are areas where VIPs and the rich reside. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . There are certain parts of New Delhi.II 72 . are left to rot and stink. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. The Principal will read out the annual report highlighting the achievements of the school in academics and sports.The District Collector Delhi Subject: School Annual Function invitation Sir. colonies like Nandnagri. Heaps of dirt keeps lying on the streets. James School Leader 2. Due to nonavailability of pure drinking water. particularly. I am James. the residents have become easy victims of water-borne diseases. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. In contrast. 2005. Our principal will preside over the function. south Delhi. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. Thanking you. It will be a privilege for us to have you as our chief guest for the annual function. Supply of water is very irregular and inadequate. spacious. The residents fear outbreak of diseases anytime. Our school is going to hold an annual function on 25th Sep. I hope you be able to spare some precious time from your busy schedule and grace the occasion. Your presence shall be a source of inspiration to the students. Ans.

I have received the certificates for Roll Number 134567.Sc. had appeared in the B. I. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi. IT (II) year Roll No. Unfortunately. I have submitted Parul Sharma's certificate in the university office. IT (II) year examination. Adhiraj Singh. Adhiraj Singh B. I am facing a great amount of inconvenience due to the nonavailability of my certificates. Ans. IT (I) year.Sc. Yours faithfully. which belongs to Parul of B. Subject: Received wrong set of certificates Sir. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones. My roll number is 0234567.Sc.II 73 . a student of XYZ College. I request you to ask the concerned staff to send my certificate as soon as possible. 0234567 ©NIIT Coordinator Guide – Personality Development Programme .3.

so you must be feeling homesick. Firstly. I will be able to meet all my requirements if you can send me Rs. For this. Mata Gujri Hostel Balawala Dehradun 14 sep. Fortunately. XYZ 5. Rest is fine here and please do reply as soon as possible. My new session will be starting in the month of April. I need to buy certain books and submit the fees for the new session. course. Yours affectionately. please do come and meet me. In case you get time. Hope you are doing fine.II 74 . Ans. I need to purchase stationery. course in Faridabad. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. The first few days are tough. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B. You will be glad to know that the results of the annual examination are out and I have passed with distinction.4. In addition. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. Our session has started and I too am trying to adjust to the new life. This is the first time you have been staying away from home. But I really wish we were in the same college. 2005 My dear Dad. 2. I came to know from your brother that you are staying in a hostel. Do take good care of yourself. How are you? I hope all of you are doing well at home. I can’t wait to meet you during the upcoming vacations. I have made a few friends. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari.E. Imagine you are staying in a hostel. Yours lovingly. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons. as we would have enjoyed our college life as we enjoyed our school days.000/-. Ans. I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. This would have made lot of difference. . John ©NIIT Coordinator Guide – Personality Development Programme .E.

Tell the students that effective reading can be understood as a scientific process that involves:      Skimming and scanning. However. Tell the students that reading refers to the ability of understanding any written language and is central to any profession. These include elements such as fonts. ©NIIT Coordinator Guide – Personality Development Programme . In this process. bold typeface.    Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. Then. Understanding the paragraph structure. the students should be able to understand the purpose and general content of the text. Explain the importance of reading and how it can improve one’s personality. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section. Tell them how reading improves one's perception and develops the thinking process. italics. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details.4. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time. they should also concentrate on nonverbal signals. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas. Anticipating and determining the meaning of words. This process is known as scanning. After skimming. Understanding nonverbal signals. and various layout features.Chapter Five Objectives In this chapter. the students should read the complete text slowly and carefully to identify the relevant information. they can go for surface level reading when reading for pleasure. Discuss what is reading and what are the various types of reading. the students have learned to:     Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. Explain the difference between direct and indirect speech while reading. making comparisons. Explain to the students.II 75 . Ask the students to take a reading ability test by reading the comprehension given in Section 5. the benefits of the ability to read well. you can use the following approach:    Initiate a classroom discussion by explaining the importance of reading in our daily lives. ask them to attempt the relevant questions. underlines. Understanding the text structure. Explain to the students that reading involves comprehending and understanding a written document. and asking questions. It also involves drawing inferences. This skill is utilized more than the other communication skills of writing and speaking. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations.

Understanding the Structure of Text The structure of a text consists of various parts. chapter. Figures: Represent pictorial representation of an idea or a concept. or section. and summary. Most texts start with a title and sometimes a subtitle. if any. which can also be used within a paragraph. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. an introduction. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. how is it related to the other words in the sentence. Subheading: Presents a brief summary. such as title. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph.II 76 . The heading indicates the subject matter being discussed in a particular document. The introduction part mostly informs the reader about the content of the document. or section. Paragraphs are linked in a logical way by link words. an adjective. ©NIIT Coordinator Guide – Personality Development Programme .These layout features are:     Heading: Refers to the title at the top of a document. or an adverb. details. To anticipate the meaning of a word. A paragraph consists of the following parts:    The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. paragraphs. a noun. Determining the function of the word: Understand the function of the word in the sentence. and other supporting evidences. the students should look for the following clues and indications:     Determining the word class: Understand if the word is a verb. paragraphs contain between 75 to 150 words. The number of sentences and words in a paragraph depends on the subject. that is. What is reading? Ans. On an average. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. or an explanation of a particular section or chapter. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences. Each paragraph deals with one aspect of the subject. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. page. The second part: Consists of sentences that develop the main idea of the paragraph. explanations. The conclusion part puts the subject matter in the right perspective. therefore. These sentences may contain arguments. each paragraph can have its own subtitle. Reading means understanding text. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. Captions: Represent comments on figures. examples. between that word and a word that is familiar to them. Determining the relation: Understand the relation. It is an important part of communication.

What does the phrase. To help students determine what to read and how to read. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). 4. surface level reading and deeper level reading. B ©NIIT Coordinator Guide – Personality Development Programme . 3. 4.II 77 . Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. To encourage students develop a reading habit. Reading is of two types. The two purposes of this lecture are: Ans. we make notes. Reading is important to understand any piece of text. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. So. Why is loud reading not 'reading'? Ans. Reading has many advantages. Reading is an important communication skill. Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. 5. Usually. refer to? Ans. 2. Who will be able to make the best of the opportunities? Ans. Loud reading seldom leads to understanding the content. 3. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities. Solutions to Check your Progress 2 1. and seeking pleasure. Why is reading important? Ans. Who. gaining information. 6. interpretation. according to the author. Reading is done for a variety of purposes. and critical evaluation of the relevant content. it is not considered as reading. They are: Ans. such as preparing for examinations. Deeper level reading involves concept forming.         Ans.    Ans. "make the best of the opportunities". learning a subject. Surface level reading is done mainly for pleasure.2. What are the different kinds of reading? Ans.

Do you agree with the view. Indians have the good opportunity for exposure to the native variety of language. Printed books in the native language are easily available and are within the reach of a common man. 7.II 78 . For writing impressively. Reading a novel helps us to develop a wider area of perception and a coherent thought process. Slide2 supports this view. We read newspapers.Presentation and Public Speaking. ©NIIT Coordinator Guide – Personality Development Programme . Do Indians have a good opportunity for exposure to native variety of language? How? Ans. How does reading a novel improve one's personality? Ans. and a whole lot of other things. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text. which leads to an improved personality. As a result. Why? Ans. 11. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. reading is a must. Does the speaker emphasize the need for exposure to the native variety of English? Ans. I do agree with the view that reading helps improve writing skills. We read textbooks and other related books. Yes. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. By developing your reading habits. Why does the speaker say that reading is a good source of entertainment? Ans. Refer to Unit 7. the speaker emphasizes the need for exposure to the native variety of English to non-natives. Yes. the passage suggests that reading helps to improve writing skills. 9. This is because getting the reading material in printed manner in the native language is very easy. Yes. you will be able to write more impressively. For both these requirements. Yes. 10. you can improve your vocabulary. 12. magazines. one should have a deeper understanding of the topic and a good vocabulary.We do not develop concepts. Yes. 8. We develop concepts.

the reader will not be able to recall the text when he or she needs it.II 79 . People should read newspapers and magazines on a day-to-day basis. These two aspects help in maintaining good social interaction. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. One should not read without interest because the reader will not be able to understand the piece of text in such a situation. 17. people who regularly read newspapers. Mohandas was impressed by Sheik because he was tall and strong. Name some material that people need to read on a day-to-day basis? Ans. Which benefit of reading. In addition.' What was Mohandas against? Ans. is not known to many people? Ans. ©NIIT Coordinator Guide – Personality Development Programme . 'He was not against eating meat.. Sheik advised Mohandas to eat meat if he wished to grow tall and strong. What did the Sheik advice Mohandas? Ans. according to the author. Why? Ans. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully. Why should one not read without interest? Ans. Reading improves our personality and general awareness. Can you add to the list? Ans. 15. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression. As a result. 16.. Solutions to Check your Progress 3 1. 3. What does the speaker suggest to the students to read. 2. 'Sheik had a bad reputation. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. 14. yet he was much impressed by Sheik.13. The development of thinking processes is a benefit of reading that is not known to most people. Mohandas was against telling a lie to his mother.' Why was Mohandas impressed by the Sheik? Ans.

which are related to the passage. Against whom were the Indians fighting? For what? Ans. How the experiment was conducted by the Wright Brothers an important event? Ans. The little girl in the story was Durgabai. What did the Congress do in Kakinada in 1923? Ans. Write the letters indicating the six true statements in your answer book.4. Solutions to Check your Progress 5 1. which agree with the statements in the passage. How was the plane made by the Wright Brothers different from the modern planes? Ans. The Congress held a meeting in Kakinada in 1923. 5. Who bought a ticket for Nehru? Ans. The Wright brothers made the first aeroplane in 1903. 3. 2. People who had put up the exhibition bought a ticket for Nehru. 2. Mohandas stole money to buy cigarettes. 3. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. Ans. Who was the little girl in the story? Ans. The plane made by the Wright brothers was made up of wood. canvas. The experiment conducted by the Wright brothers enabled humans to fly. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. What was the important thing the Wright Brothers did in 1903? Ans. Solutions to Check your Progress 4 1. Indians were fighting against the British to gain freedom. Why did Mohandas have to steal money? Ans. 4. The planes of today are made up of Magnalium. and wire. Solutions to Check your Progress 6 Read the following sentences. These are among the six sentences.II 80 . The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme .

7. 6. 5. Sita asked me why I had given her only 3 marks for that answer. They said. Sita said. "We do not go to the computer center from tomorrow. "Did you pay my fee yesterday?" Ans.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech. Govind said. "Will you please show me the way to Lal Bagh. Mary requested me to lift that bag for her. "Why have you given me only 3 marks for this answer?" Ans. Peter said." Ans. He admitted that he hates to go late. Peter asked me to show him the way to Lal Bagh.II 81 . He said. "I hate to go late. ©NIIT Coordinator Guide – Personality Development Programme . Mary said. 3. "Oh! What a long snake!" Ans. The child exclaimed that it was a long snake. 4. Govind asked me if I had paid his fee the previous day." Ans. 1. They said that they will not to go to the computer center from the following day." Ans. "Can you kindly lift this bag for me." Ans. The child said. 2.

Absence of moral or spiritual values. presented. She said. Absent-minded dreaming while awake. have an emotional impact upon. Solutions to Section 5. "You should report by 5 o' clock in the morning. the state of being held in low esteem.8. relevant information or interconnection. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. She rued the fact that she had answered all the questions incorrectly in the exam. concerned with worldly rather than spiritual interests. The teacher said.4 1. the tangible substance that makes up a physical object. having an exaggerated sense of selfimportance. Absence of light or illumination. Secondly. Characteristic of false pride. proceed. to change location. Ans. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. given as a gift. The officer said to his subordinates. A period marked by distinctive character or reckoned from a fixed point or event. The officer ordered his subordinates to report by 5 o' clock in the morning. given formally or officially. express moral judgments. dignified manner or conduct. A purposeful or industrious undertaking (especially one that requires effort or boldness). also write the other possible meanings for the same word." Ans. 10. The teacher ordered all the students to submit the record notes by the following evening.II 82 . Burdened psychologically or mentally. "All of you should submit the record notes by tomorrow evening. ©NIIT Coordinator Guide – Personality Development Programme . "What a pity I have answered all the questions wrong in the exam!" Ans. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. 9." Ans. Free from emotional agitation or nervous tension.

II 83 . q. Letter was not sufficient to convey all his thoughts. t. what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. w. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. Ans. who came to Karnasuvarna. Why was Nehru not able to convey everything that he wanted in his letter? tttt. ordinary men and women become heroes. and then even simple. to avoid being observed. u. quietly or secretly. The ten comprehension questions covering the entire text are: 68. Live (in a certain place). elevated in nature or style. He did not have time to write uuuu. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p. s. Ans. according to Nehru. Characterized by absence of emotional agitation. The ten multiple choice type comprehension questions covering the entire text are: 69. 2. wwww. In prison one cannot write long letters. x. and history becomes stirring and epoch-making. A deceptive manoeuvre (especially to avoid capture). ©NIIT Coordinator Guide – Personality Development Programme . Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. vvvv. Completely clear and fine. 3. He was weak. v.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. r. Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality.

Indira Gandhi ggggg.Adolf Hitler Ans. Kamla Nehru iiiii.Ans. For knowledge zzzz. to discuss aa. Godan ©NIIT Coordinator Guide – Personality Development Programme . For knowledge z. Letter was not sufficient to convey all his thoughts. a. Stalin Ans. b. Abraham Lincoln qqqqq. For adventure yyyy. The best way to distinguish between right and wrong is: bbbbb. to discuss eeeee. to read Ans. c. My Experiments With Truth sssss. Jeanne d' Arc mmmmm. To whom is this letter addressed? fffff. Indira Gandhi was inspired by the story of: jjjjj. a. Lenin ooooo. Napoleon Bonaparte lllll. to give sermons ccccc. The Discovery Of India uuuuu.II 84 . Mahatma Gandhi hhhhh. For touring India Ans. For trade aaaaa. to argue ddddd. Geetanjali ttttt. Mussolini ppppp. d. Why did Hiuen Tsang come to India? xxxx. Jeanne d' Arc cc. Which is the most famous book of Nehru? rrrrr. c. Lenin dd. Indira Gandhi bb. y. Jesus Christ kkkkk. Who started the Russian Revolution? nnnnn. Sarojini Naidu Ans.

1921 cccccc. Through this letter. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. 1923 aaaaaa. Andaman and Nicobar Islands eeeeee. Where was Nehru imprisoned? dddddd. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. Sarojini Naidu Ans. b. and told Indira that she should stay inspired by such people and serve her country. c. and Mahatma Gandhi. None of these Ans. On her birthday. Nainital ffffff. Ans. Nehru reminded Indira of heroes such as Jeanne d’ Arc. Tihar jail gggggg. According to Nehru. Write a summary of the letter without losing meaning of the text in about 150 words. Like a good father. he sent her invaluable advice and his blessings. Indira Gandhi was born in the year: zzzzz. Instead of the usual material presents. b. the best friend of his daughter could be: vvvvv. 1917 bbbbbb. Nainital 4. Naini prison. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. If she ever found herself in doubt. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. c. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. Write a paragraph on Nehru's love for his daughter based on this letter Ans. Bapuji xxxxx. Nehru himself wwwww. 1914 Ans.Ans. ©NIIT Coordinator Guide – Personality Development Programme . Her mother yyyyy. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. she should never do anything in secret as if she had something to fear or hide.II 85 . he reaches out to her from the prison through a letter. The Discovery Of India ee. 1917 gg. Naini prison. Her mother ff. it is evident that Nehru loved his daughter deeply. 5. Lenin.

6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:

  

This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.

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Chapter Six Objectives In this chapter, the students have learned to:

  

Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions

Focus Areas To conduct this session, you can use the following approach:

  

Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:

    

Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.

After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"

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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:

   

Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility

Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.

2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.

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The girl collected her things. He loved his child a lot. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. It tells us how little incidents can make huge changes in our life. Ans. not even a single passenger from the train waved back. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. ©NIIT Coordinator Guide – Personality Development Programme . The father was keen to make his son happy. The train halted at Saharanpur.3. Is there any message by the author? Ans. One man. The stranger woke up early in the morning. Solution to Section 6. Comment on Schwamm as a loving father. develops feelings for the little boy and does the same just for the sake of his happiness. Ans. The happiest person at the end of the story is Schwamm’s son. The stranger hated children because his wife died while giving birth to their first child. The moral of this story is that determination is as important as taking the initiative to achieve a goal. who is very sensitive and emotional. What is the central idea of this short story. Just for his child's sake. boarded the train. who regains hope and faith in everything because finally a man waves back at him. The story revolves around a small kid. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. and tries to fight it by going and waving back at Schwamm’s son. Write a critical appreciation of the short story in about 100 words. it was not true that the stranger did not like small children at all. he went to a different city to board a train. Just to make his child happy. said goodbye and got down at the station.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. The stranger. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy.II 89 . inspite of his past happenings. 4. and waved his hand in response to the small child. The stranger thought that the kid was the reason for his wife’s death. who dislikes children because of his wife’s death. However. Schwamm decides to board the train to wave at his child. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. Why did the stranger hate children? Did he really hate them? How do you know? Ans. subconsciously knows that his belief is baseless. The blind man started talking to the girl in a very friendly manner. 6. 5. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. Schwamm was a very loving and a kind-hearted father.

The suicide bombers escaped from the police. 1. Did Mary came to school today ? 3.II 90 . Ram has not paid the telephone bill. 2005. Ans. Ans. Mary did not come to school today. Has Ram paid the telephone bill ? 2. The school is reopening on August 1.5 Convert the following statements into interrogative sentences. When is the school reopening ? 4.Solution to Section 6. Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme . Ans. Ans.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. Explain the importance of body language while delivering a presentation. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. brainstorm and collect all the relevant material. organize the material around the objectives. Preview key points: The key points of the presentation should be mentioned in the introduction. nationality.Chapter Seven Objectives In this chapter. Then. you can take the following approach:        Explain the various steps that the students should follow to create a successful presentation. Tell the students that analysis must be carried out throughout the presentation. the objective of the presentation needs to be clear. Each slide should contain a maximum of six points. Structure the information properly: The information must have a logical structure and order. Explain to the students the various methods of delivering a presentation. Tell the students that further analysis of the audience in terms of age. Inform the students about the importance of organizing a presentation. Discuss the structure of a presentation. Explain each point adequately: Any point that may be new to the audience should be adequately explained. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. Discuss the advantages and disadvantages of the various methods of presentation. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. Writing a content outline before the presentation helps present a structured presentation. quotations. or questions to capture the attention of the audience. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section. Tell the students that rehearsals must be conducted before delivering the final presentation. They should look confident and establish good eye contact with the audience. stories. Body In the body. Tell them how visuals can help them in making a presentation successful. The structure of a presentation consists of three parts:    Introduction Body Conclusion Introduction In the introduction. you need to:     Limit the content to a few key points: The content of the presentation can be chunked into key points. After the objectives have been clearly established. you need to:    Capture the attention of the audience: Use jokes. and background knowledge should be made before the presentation. Tell the students to follow the method with which they feel comfortable and confident. which helps in modifying the presentation according to the response of the audience. The content and the style of presentation should match the objectives. sex. the students have learned to:    Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. Tell the students to use body language as an additional support.II 91 . Explain to the students the importance of using visuals in a presentation. ©NIIT Coordinator Guide – Personality Development Programme .

II 92 . and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme .1 2 2. A logical flow will also help in easy transition from one topic to another. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success. Any doubts can be clarified at this time. you need to:    Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out.2 5.5 3 3.4 5. Conclusion In the conclusion. audible voice Used correct pause. stress.1 6. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved. Explain to the students that lack of performance does not necessarily mean lack of knowledge. You might be having complete knowledge of a subject. Evaluate the presentation on the basis of the following parameters: S. Ask the students to give a PowerPoint presentation. This also ensures a quick revision of the content.2 2.1 2.3 2. Encourage questions: Questions should be encouraged at the end of the presentation.1 3. lack of confidence and presentation skills can result in poor performance. 1 1.3 5. however.1 5.2 5 5.1 4.4 2.2 4 4. No.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear.5 6 6. Ensure that the ideas keep flowing: One key point should lead to another.

font sizes. Prepare for the presentation well in advance. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. 7 7. Whiteboard: A whiteboard is similar to a blackboard. bullets.S. They can be used more than once. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text. At any point of time. Dress appropriately. or additional data.II 93 .1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. and styles in a presentation. They are cheap and affordable. ©NIIT Coordinator Guide – Personality Development Programme . transparent plastic. types. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. Handouts: Data in the form of figures. Markers of different colors can be used on a whiteboard to write or highlight information on the board. and are made of a thick. Common Visual Aids The commonly used visual aids are:        Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors. the presenter can flip back to a previous page and refer to it. They are attractive to look at and are cost effective. or diagrams that does not fit in the transparency are distributed to the audience as handouts. Use visual aids appropriately. Use effective strategies to remember the content. the students need to:       Structure the content logically. charts. charts. Posters: Posters are large sheets of hard paper and can be used to depict pictures. No. graphics. Follow certain guidelines while delivering the presentation.1 8 8.

II 94 .©NIIT Coordinator Guide – Personality Development Programme .

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