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Coordinator Guide – Personality Development Programme - II 1
CH A PT ER - SPEC IF IC IN PU T S: P A R T - I
Chapter One Objectives In this chapter, the students have learned to:
Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning
Focus Areas To conduct this session, you can take the following approach:
Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.
Coordinator Guide – Personality Development Programme - II 2
Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.
Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.
Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:
Coordinator Guide – Personality Development Programme - II 3
and images for the frames. David gave John ideas to improve the readability of scripts. John created the course by putting the content in the checked frames. David manually checked all the templates and gave suggestions to improve the usability of the templates. Chris was busy coding for the course. He also wrote the script for the project. He found a few mismatches and asked Sheila to rectify the errors. John also mailed Sheila the script for which the audio had to be recorded. to make it more effective. read books. he suggested that the buttons should be placed a bit lower so that the correct answer. did not overlap the button. John also coordinated with Monicato discuss the various ideas for the kinds of images to include. sidebars. who loves working with colors. ©NIIT Coordinator Guide – Personality Development Programme . Team members from various departments where part of the project team.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. divided the content into lessons. Only Ashish was authorized to install the audio software. created the buttons. The project plan was made and shared with all the stakeholders. The team members were assigned different roles and responsibilities. She asked Ashish to install it. As a result. He researched extensively on the Internet. For example. David also suggested John to include some examples in the script. arrows. Monica. John asked Monica to modify some pictures. John listened to the freshly-prepared audio and checked it against the script. when displayed. Sheila made several phone calls to voice-over artists and fixed dates with them. He wrote a large volume of code and checked the templates several times for errors. and then wrote the script. After the templates were finalized. Sheila needed the audio software to edit the same. Meanwhile. This project involved developing a course about the basics of HTML. Chris changed the pixel values of the buttons. John also shared the script with David.II 4 .
presales and services organizations. A computer programmer may be required to use various computer languages. and Corel Draw. which are called programs. customer service engineers. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. In addition. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. Content developers: A content developer is responsible for writing and modifying programs. Illustrator. The network administrator should be accessible at all times to solve problems related to networks. or help desk technicians. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs.Based on the given case study. and maintaining detailed instructions. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. and the customers. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. The system analyst helps the organization get the maximum benefit from its investment in equipment. or sound effects. Web designers: A Web designer designs Web pages. providing in-house software training. graphics. Fireworks. System administrators: A system administrator manages the hardware of computers and networks in a company. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. Some of the other responsibilities include leading projects. analyzing source systems and business requirements. creating logical and physical data models. Programmers: A programmer is responsible for writing. Web banners. and other requirements for Web-related products. voices. The content developer may design applications for various technical and commercial users. Web designers use software such as Photoshop. ©NIIT Coordinator Guide – Personality Development Programme . Some of the common responsibilities include installing and maintaining software.II 5 . and working as client support representatives. These programs specify instructions for computers to perform various functions. websites. In some companies. the system administrator may also be responsible for providing training on support skills to the IT personnel. personnel. interfaces for intranets. content developers provide technical support to end users. Network Administrator: A network administrator manages the network of the organization. testing. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization: Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. ask the students to identify the roles involved. Sound engineers: A sound engineer mixes and synchronizes music. identifying business rules. and business processes. ISV partners.
Ans. He offers his support and advice when required. he is not confident about his communication skills and is not comfortable doing sales. Write about your short-term and long-term professional goals.Tech. Short-term professional goals refer to the goals to be achieved within two to three years. He regularly organizes technical fests and seminars. Don is also good at supervising tasks because he has excellent monitoring skills. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. Ans. he won the first prize in technical writing. However. 2.II 6 . Prepare a brief self-portrait of yourself for a professional career. you are satisfied with your current position and you should look forward to achieving your long-term professional goals.Solutions to Chapter One Questions 1. While working at Smart Developers. Don is an avid sports person and has represented his college cricket team at the university level. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B. your professional satisfaction level is low and you should look forward to improving your job conditions. He constantly evaluates his surroundings and analyzes situations. He is very innovative and takes initiative in all the functions related to his field. and is currently working as a software developer at Technology Systems. ©NIIT Coordinator Guide – Personality Development Programme . If you have responded with a 'No' to most of these elements. He has also worked at Smart Developers as a technical writer for one year.
which job or position would you like to attain? In your past. Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list.No.II 7 . what do you want most from your job? If you were granted a wish. Prepare a self-improvement plan for the next five years. Ans. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme .): Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3. List your strengths. 3. according to you. These goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain. 1. which achievement has given you immense satisfaction? What. Select your strengths from the following list (This is not an exhaustive list.): Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4. as shown: S. Long-term goals are derived from the vision of the person. 2.Long-term professional goals refer to the goals to be achieved after at least five years. Ans. create a table with three columns. List your weaknesses. To prepare a self-improvement plan. Ans.
What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. A sample portrait is given below: Donna Bard is a kind hearted and honest girl. She works hard and is known as a motivating team player. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. You can create your personal word portrait by answering the following questions: 1. 7. He should always work towards building healthy professional and personal relationships. you can create a word portrait of your prospective life partner by answering the following questions: 11. She is disciplined and loyal towards her work. 13. he should enjoy participating in sports activities. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. ©NIIT Coordinator Guide – Personality Development Programme . 6. He should always exude high energy levels. She gets inspired by reading 'The Alchemist'.No. He should have good leadership qualities. 8. 20. 15. 18. 16.S. She always strives to improve.II 8 . Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions. 4. Besides working hard. 19. She works as a manager in an organization. He should be an avid reader and should constantly update himself with new technologies. 14. Similarly. she accepts it gracefully and works towards removing her weaknesses. she tends to ignore her health care routine and this results in fatigue and depression. If any feedback for improvement is given to her. 2. He should preferably be an M. If you are single. 5. and should have strong management skills. Ans. which talks about pursuing one’s dreams. 12.Tech. 4. 17. 3. 5. describe yourself as well as your prospective life partner. However. 10. What type of people irritate you? List the moral values that you abide by. He should aim for a peaceful and prosperous life. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. 9. prepare a portrait. List the minimum standard of performance that your prospective spouse should achieve. List negative personality traits that you don't want your spouse to have.
values. trainings taken. projects. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. Give the students a list of desirable qualities that organizations look for. as given in the additional inputs section. This exercise will help the students assess their personality.II 9 . Tell the students that to target a suitable job. it is very important for them to analyze the job opportunity. skills.Chapter Two Objectives In this chapter. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. To do this analysis. The bio-data is the most important document in the interview. This information is provided for you in the additional inputs section. and special achievements as mentioned in their bio-data. To prepare students for the interview. After this exercise. start with discussing the screening and selection procedure. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. ©NIIT Coordinator Guide – Personality Development Programme . Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. Tell the students that before they apply for any job. you can tell the students about the different types of interviews that are conducted. and abilities. At this point. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. Ask the students to make a list of all the educational qualifications. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. Tell the students that it helps to know the various characteristics of interviewers. the students have learned to: Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. it is necessary to analyze the job opportunity and ensure that it matches their expectations. which is common in all the organizations. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. you can take the following approach: Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview.
Type of work 12. ask them to refer to the company's website and brochures to gather more information. Mirror the interviewer's techniques.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. Background of the company 2. as shown: Expected Factors 1. Give a formal smile. Number of employees 5. Remuneration/perks 14. Qualities required 13. attentive eye contact. Agreement contract/service bond 15. tell them to fill in the information in front of the respective factor in the table. Then. Location 6. look at their self assessment and career planning analysis. Future plans of the company 7. Relax! Don't rush through the interview. ask them to assess it keeping in mind the 15 factors given to them. Products and services 3. Ask such students to select another job opportunity article and repeat the exercise. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. Sit straight and alert. Any news-making issue in the past 9. Keep your hands on your lap. Others may find that the job opportunity does not seem to match their expectations. Job safety 11. At the end of this exercise. Position offered 10. After all the students have selected at least one job opportunity. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. students who have been able to tap the job opportunity of their choice will be happy with the outcome. and discuss the same with their friends. ask them to select the job opportunity they think will match their expectations. ©NIIT Coordinator Guide – Personality Development Programme . Instruct the students to draw a table with two columns.II 10 . Maintain regular. Annual turnover 4. Competitors 8. Give students time to research all information. always remember to: Shake hands firmly with the interviewer. Tips on Body language During an interview. Then.
Involves direct assessment of the interviewee by the interviewer. Provides an interviewee several chances to present his/her abilities and skill set. The number of interviewers may vary. May be conducted for candidates residing in a different country or at distant locations. a psychologist in the interviewer panel. Requires participants to appear for selection tests. Is cost-efficient and less time-consuming. Involves questions that are often framed beforehand. Involves presentations by companies who want to recruit the students. Involves questions that are asked on the area or field each interviewer represents. Could involve walk-in interviews. Is usually conducted by the government or large organizations. May be scheduled or unscheduled. Can be held for all posts and for all levels. a video camera. and occasionally. Is usually used to screen interviewees. A board interview: • • • • • • A rotational interview: • • • A walk-in interview: • • A phone interview: • • • • • A video interview: • • • A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme . Is conducted by companies at the campuses of various colleges and universities. managers. and special software.II 11 . Can serve as a platform to check validity of information in the resume. Is conducted over the phone. Has a fixed evaluation scheme to assess the interviewees. Has a set of fixed questions for all interviewees. Has personnel representatives. depending on the factors such as the job profile. Is an interview of a candidate by different interviewers separately. Is an interview between one interviewee and a panel of two or more interviewers.Types of Interviews Different types of interviews are used in different situations. Usually involves each interviewer targeting a particular aspect of the interviewee's skills. Is usually used to screen interviewees. and the cost that the organization wants to incur on the interview process. Is a convenient and speedy method of recruitment. the time available. an on-the-job specialist. The various types of interviews are: A one-on-one interview: • • • • Is an interview between the interviewee and one interviewer. Features a selection process that is based on the collective input of several people. Is conducted over the phone line by using a microphone.
Faridabad M.Engg.II 12 . Here is a sample bio-data: Bio-Data 1. E-mail ID 8. 24 : 410. Father's name 9. Limit the bio-data to two pages. 21-D. D. Faridabad (HR) 6. No. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam.Solutions to Chapter Two Questions 1.in : Mr. Address . Use terms and phrases relevant to the industry.1981. Surya Apartments. Name of the post 2. Give a consistent and symmetrical look.present : Software Engineer : Vinay Yadav : 10. Telephone numbers : 0129 . 3.permanent : 410. Use simple and concise sentences. Period From to : raovinay10@yahoo. Academic qualifications Sl. Age 4.2 65.3092391 7. Add a cover letter or note mentioning the code number and other details specified in the advertisement. Marital status 11. Surya Apartments. Faridabad D. Address .A. Date of birth.24 First First First ©NIIT Coordinator Guide – Personality Development Programme . Name 3.Tech % Marks Class 1. 81.66 78. Passed AISSCE AISSE B. 14.10.S. 2.M. Occupation 10.co. 21-D. The following guidelines needs to be followed while designing a bio-data: Avoid spelling and typing errors. Prepare a good bio-data of yourself. Ans.V. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A.V. Faridabad (HR) 5. College Ambala.
pm Rs. Here is a plan to prepare for an interview for a software engineer's post: 1. Personal attainments/distinctions : Organized technical fests and seminars. such as ‘Role of JAVA in the Internet’. Work experience: Sl. and System Analysis and Design (SAD). The topics can range from current events to technical topics. Prepare a brief description of your favorite subject or topic. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. ©NIIT Coordinator Guide – Personality Development Programme . Project work preparation: Most organizations focus on project work because it reflects your own work. 20. such as writing a technical paper or participating in seminars and technical competitions. such as: Why did you choose this particular project? What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone. You can practice group discussions with your friends and improve upon your communication skills. Won the first prize in technical writing. Group discussions: In the group discussion round. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’.II 13 . logical reasoning tests. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds: Preliminary written tests: This includes IQ tests. Extra-curricular activities : Played cricket at the university level. 10. In addition. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. and an answer as to why you chose this topic. Date Signature 2. No. You can prepare for the preliminary written tests by using books that contain sample tests. organizations ask candidates to discuss a specific topic among themselves.12. Personal interview: To prepare for a personal interview round. list down your learnings. Special attainments: List down all your special achievements. 2. 14. such as RDBMS and Operating Systems. Oracle. Briefly write out a preparation plan for an interview for a software engineer's post. language tests. and always mention if you have contributed to the advancement of any application during your training session. aptitude tests. : Available on request.000/-pm 13. 15. and technical knowledge tests. and discuss them during your interview. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. Ans. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. References : C. C++.000/. Professional skills 16.
developing. Prepare a list of your strengths and weaknesses. List your qualifications and skills that will help you get selected for a job. A software professional may possess any of the following traits: Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . Chemistry. Leadership quality : Handling different projects related to software systems. Principal accomplishments : Modeling. Ans. Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C. and maintaining the software system.3. and System Analysis and Design (SAD) • 4. Ans. Maths College: B. The qualifications and skills that will help you get selected for a job are: Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics.Tech Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system. Oracle. C++.II 14 .
Tech. and maintaining the software system. Interpersonal skills : Ability to analyze situations.Tech : 1 year of experience as a technical writer. : Designing a software system and writing code for different modules of the software system. : Modeling. Maths : B. 3 years of experience as a S/W developer. giving comprehensive information about yourself within two minutes. Handling a team of seven software professionals. Introduce yourself. I am a person with a high degree of integrity and team spirit. ©NIIT Coordinator Guide – Personality Development Programme . Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills Skills related to job : C. Vinay has identified a goal for his professional life. I have been brought up in a atmosphere where discipline and respect for elders is a way of life. Identify an appropriate career goal for yourself by matching your qualities to the job.5. My name is Vinay Yadav and I am a software developer with Technologies System. Based on the above-mentioned qualities. Oracle. C++. and I am aspiring to do an M. Because he has a strong technical experience and good interpersonal skills. Engineering College. : Managing different projects related to software systems. Ans.Tech. Assume that Vinay possesses the following qualities: Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics. developing. 6. and System Analysis and Design (SAD).II 15 . Ans.M. Vinay plans to become a project manager in the next two to three years. from M. I have done B. Responsible for making high-quality software systems. Chemistry. I believe strongly in values like honesty and hard work. Ambala.
they can answer all the questions and can overcome any obstacle. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. professional experiences. They also have their own set of strengths and weaknesses. and the various interpersonal and job-related skills mentioned in the bio-data. Explain to the students that if they are well prepared. Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds. you can take the following approach: Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview.II 16 . The questions can be related to their educational qualifications. it will help divert their minds away from the stress and nervousness. such as by giving mock interviews. They should follow a philosophical approach and start thinking of the next job opportunity. Explain to the students that failure in an interview should not dampen their spirits. In addition. Discuss the ways by which the students can release stress. They will feel light and enthusiastic. Explain to the students that the other candidates appearing for the interview are also like them. and they may not have answers to all the questions. and they should learn from such experiences. if they interact with the fellow candidates. Before the students give a mock interview. ask them to get the summarized results of their self assessment and career planning analysis with them. the students have learned to: Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity.Chapter Three Objectives In this chapter. ask the students to practice mock interviews with their friends. ©NIIT Coordinator Guide – Personality Development Programme . Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview.
Clarity of answers 31. His/her posture 16.II 17 . Confidence level 28. 7. His/her resume 22. Ability to use suitable closings 37. The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4. Eye contact level 25. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1. 10.The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme . His/her listening skills 40. Promptness while answering 34. Clarity of introduction 13. His/her dress 19.
The body language of the students will tell the interview committee about their nature and motivation level. 24. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. 23. to 0. For example. defeats. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. The ratings vary from 4. I feel a compulsive need to prove my worth. ©NIIT Coordinator Guide – Personality Development Programme . they need to rate each statement from 0 to 4. as shown: Personal Stress Index S. ask the students if they are feeling more comfortable facing the interviewer. Tell the students that besides knowing about the possible questions that can be asked during the interview. and failures. the interview committee will be able to determine if the candidates can work cordially. I wish for immediate appreciation and recognition. I blame myself for my mistakes. Accordingly. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). Tell the students that they can rate each statement by entering the number in the respective rating column. Ask the students to create a table with seven columns. I am very critical of any displeasing behavior around me. Give the students some statements that convey the behavior pattern of a person in a given condition. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. I am apprehensive in handling responsibility.No. Tell the students that by judging their team building and coordinating skills. I feel anxious about undertaking new endeavors. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. I feel insecure and anxious about my future. to be used if the students strongly disagree with the statement. 22. I am extremely impatient and get easily frustrated. they will be judged on the points given above.After the mock interviews. This will help them assess their actual stress level. 25. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. to be used if the students absolutely identify with the corresponding statement. consider the following questions: 21. 26. I find my life unfulfilling and meaningless.II 18 . they should also know about the questions that the interview committee may consider.
Keep the scores of the students confidential and create an appropriate action plan for each student. A PSI between 10 and 20 indicates a favorable level. ©NIIT Coordinator Guide – Personality Development Programme .II 19 . ask them to add the ratings given to the 10 statements. and a PSI between 20 and 40 indicates that the students need to be counseled.After the students have completed grading the statements. A PSI of 5 or less indicates an exceptionally low level of stress.
They should try to know more about the parameters to evaluate performance and behavior. After they have completed the assignment. This will give them an impressive start and enable them to rise faster in their careers. Use formal language.No. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. discuss with them the evaluation process and then disclose the name of the best student. This is because a favorable first impression can lead to several good opportunities. Feel secure and positive. Explain to the students the positive effects of being enthusiastic. Look confident and feel comfortable. Clarify any doubts and seek information from your new colleagues or the HR personnel. such as the restroom. this attitude gets rubbed off on their colleagues. Explain to the students the importance of giving their best in the first assignment. Familiarize yourself with the new surroundings. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. Warn the students that the inputs or suggestions for the values. Find out about the organization's rules and regulations. general practices. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. they will be able to get along with their colleagues easily. the canteen. and protocol. In addition. Instruct the students that they should not hesitate to give inputs regarding the existing projects. and the coffee machine. Ask if there is an official manual that provides such details. Observe the students while they work on their respective assignments. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. There is usually not much work to be done on the very first day. However. and regulations of the organization should be kept reserved for a proper opportunity. Familiarize yourself with the people who are introduced to you. They should be extra careful when interacting with others and handling a new project. such as: S. Arrive at the assigned time and report to the concerned person. Be careful about what you say. If they are full of enthusiasm. you can take the following approach: Initiate a classroom session by discussing with the students how they should spend their first day in office. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. rules. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). Explore the building and find out the location of various departments and facilities. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . Provide them with the tips given in the Additional Inputs section.II 20 . give the students an assignment and ask them to complete it in a particular time. Do not hesitate to ask questions.Chapter Four Objectives In this chapter. Wear a smile. Introduce yourself and engage in conversation with them. Overachieving the Targets Tell the students that they will be observed closely the first few days. Such suggestions should be given only after prior consultation with seniors and colleagues. For this. On the first day at work: Be punctual and report on time. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. they need to follow the hierarchy protocol. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. the students have learned to: Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. Do not make unsolicited comments and avoid politically incorrect language and humor. it always helps if they know what to expect throughout the day and how to conduct themselves.
team participation. Recognize all of your accomplishments and make a list of them. Ans. they should try to overachieve the targets and improve upon their past performances. Accept feedback with a positive attitude. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . If they wish to secure a rating of five. Exhibit what you do best and teach it to others. In addition. After they have written the situations.II 21 . the client perceives the organization to be reliable and ready for tough assignments. In addition. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. Therefore. new employees should strike a good rapport with their seniors and team members. give them the list of tips that will help them overcome their problem. The list of statements is as follows: Get your priorities straight. and extra efforts also affect their rating. tell the students that it is not enough to simply achieve the targets. Appreciate your qualities and be proud of them. they should not concentrate on only achieving the explicit targets. Ask the students to list down situations where they may not feel confident. Do not underestimate yourself. they should simply find clues to their problems with the help of these tips. Pamper yourself. Presence of team spirit will enable them to accomplish their project and organizational goals. Explain to the students that their behavior. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. This is because the lack of confidence in one area influences the other area. If they feel low. Think positive and talk positive. Always try to help others.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. Believe in prayers. Solutions to Chapter Four Questions 1. Tell them that the situations can be personal or professional. Keep learning new things to boost your confidence. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. Tell them that the tips apply to all situations. These things need not necessarily be related to your job. Make a list of your qualities. they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. Short-term professional goals refer to the goals to be achieved within a span of two to three years. It affects your personal and professional life. Enthusiastic Team Player To create a good impression in an organization. Stay healthy and fit. List out your short-term and long-term goals in your professional life. If the employees are enthusiastic. Do not take feedback on your projects personally.
what do you want most from your job? If you were granted a wish.II 22 . is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. Long-term professional goals refer to the goals to be achieved after at least five years. your professional satisfaction level is low and you should look forward to improving your job conditions. make an action plan to achieve these goals. Ans. which achievement has given you immense satisfaction? What. you are satisfied with your current position and you should look forward to achieve your long-term professional goals. according to you.If you have responded with a 'Yes' to most of these elements. Long-term goals are derived from the vision of the person. Long-term goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain. Prepare an action plan to achieve your goals. After you have identified your short-term and long-term goals. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . If you have responded with a ‘No’ to most of these elements. which job or position would you like to attain? In your past.
The time span can be mentioned as follows: 32. course. ©NIIT Coordinator Guide – Personality Development Programme . Good leadership qualities to be identified. Ask your team members and seniors about the performance evaluation procedure. Represent yourself as an enthusiastic and confident person. 46. if you have joined an organization as a software developer want to become a project manager. 39. 29. This will reflect on your work and people will want you to work with them. 40.Tech. Acquire a Master's degree in Technology. Heavy competition. Remain in the current office for the next three to four years. 33. If you are not comfortable about a specific aspect about the organization. Try to collect all the information related to your organization and understand the atmosphere of the organization.II 23 . Always support your team members and cooperate with them. Write this list in the column 'How I plan to do. The list of obstacles can be as follows: 37. 31. 3. Start making your list of accomplishments and start working on the list of shortcomings. Always appear enthusiastic and full of confidence. You can use the following strategy to make a good first impression: Utilize your first day in office in getting familiar with your colleagues and the office environment. Be ready to take on new challenges. 36.' The list can be as follows: 27. Now. Plan out a strategy to make a good impression on your first job. Ans. Now. Build a bond of trust and understanding with your team members. Make efforts to get noticed by always appearing confident and enthusiastic. Devote two to three hours in a week for studying. In the next two years. Take your first assignment very seriously and deliver your best. 30. 43. Working on similar types of project again and again. write that it in the column 'What I plan to do. In the next three years. 28. Write the respective deadlines in the column 'When I plan to do'. 45. Continuous process. 38. raise the issue in an appropriate manner. allocate a deadline for each activity. 41. list the possible obstacles against each point. 34. Time span already given. Take extra measures to perform better in your first assignment because it will help form a favorable first impression. If possible. Family planning to relocate. Start handling two teams simultaneously. You can plan to remove your respective obstacles as follows: 42. Always be ready for any opportunity and make sure to give your best performance.For example. 44. In the next three years. Take the long pending leaves and get yourself enrolled for the M. study with a friend who is doing the same course. make a plan to remove them and start working as per the plan. This will lead you and your team towards success. After you have identified the obstacles. Acquire a position of a senior software engineer or a team leader.' Then. Discuss your goals with your family and seek their support. Lack of time to enroll for the course and to study. make a list of things to be done to reach that level. Ask your project manager to give you a chance to work in projects that involve new technologies. Make efforts to get noticed in your team. 35. Learn about the new technologies. This will help you continuously assess your performance status.
This will enable them and their team to enjoy their accomplishments. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . Urgent work need not be important. Any delay will result in loss of energy and enthusiasm. It is necessary to think well about yourself if you want others to think well about you. Tell the students to keep the final list with them for future reference. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. This can cause self doubt and depression. ask them to prioritize in order of execution. They should be practical and reasonable while planning their work. important work. advertising this belief will help in creating a positive environment around you. Explain the difference between important and urgent work. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. Explain to the students that being physically fit will help them maintain good health and perform optimally. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. Now. Therefore. Urgent work needs immediate attention and provides less time for execution. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. the students have learned to: Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. Therefore. or not urgent. Tell the students that planning should immediately be followed by implementation. you can take the following approach: Initiate a classroom session by asking the students to list their skills and capabilities.Chapter Five Objectives In this chapter. To manage a task. As a result. a person should categorize it as important. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. In addition. even after investing all their energy. Adherence to commitments always boosts confidence. In addition. can become urgent after some time. urgent. You may have complete knowledge of a task. Again. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. lack of time can result in poor performance. ask them to list other tasks that might not be important. thereby ignoring the important ones. Inform the students that they should not keep unrealistic targets because it might result in setbacks. it is important to manage the various tasks and complete them within the specified time. if not managed properly. students should prioritize their tasks. their performance goes down and they feel depressed because they could not complete the important work. After they have made the list.II 24 . Tell the students that they should always fulfill their commitments. If a deadline has not been given for an assignment. ask them if they are utilizing all their skills and abilities. they should set their own deadline and work towards achieving it. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. To accomplish their tasks efficiently. They will stay active and full of energy throughout the day. however. This will help them be enthusiastic and increase their confidence level. not important. Then. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. one should take care to complete all urgent work on time. but need to be performed in the future. On the other hand.
they will be able to manage their responsibilities in the specified time. This enables him to accomplish the tasks in a proper manner and within the specified time. List out your qualities among the potentials given in this module. Besides being assessed on your educational and professional standards by others. Give the students the following list of tips. 2. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. Ask the students to describe their health care routine. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. Entertain your spirit. However. In addition. positive attitude. Setting priorities with practical approach: John sets his priorities before starting any work. assess yourself and list down the good qualities that you possess. The result will be surprising because most of the students will realize that they have not gone for a health check for years. In addition. This will help in boosting your confidence on a regular basis. After a hard day at work and going through several daily chores. Follow healthy eating habits. Ans. John needs to work on the following aspects: Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. Tell the students that if they are healthy. Now. He sets realistic goals. Many people tend to ignore these factors. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. and consult a dietician for further guidance. The appreciation and encouragement act as motivators and increase his potential. How do you propose to overcome the deficient potentials? Ans. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. ask the students to list the various physical problems they face while working. they will be full of life and vitality. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. Admire yourself. This process will help them assess their real potential. ask them to write the last time they went for a health check. Following is a sample list of qualities possessed by John: Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. ©NIIT Coordinator Guide – Personality Development Programme . When we talk about education and profession. and physical fitness should also be recognized. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. It also enables you to relax your nerves. This will help you remain organized. have an organic fruit everyday. most of us tend to ignore the beauty around us. Make a list of all the tasks. Solutions to Chapter Five Questions 1. You can do this exercise anywhere and at any time of the day. This beauty can be the nature or some good work going on in your neighborhood. Do not skip meals. This list will help them remain healthy and active while coping with a busy work schedule: Take 10 deep breaths. Once in a week. This will help them accept new challenges and perform better. John makes commitments and works sincerely towards meeting the deadlines. Making commitments: After setting the priorities. factors such as enthusiasm. Perform small exercises.II 25 . Tell the students that they can take care of themselves if they follow these health tips. Few get the time to exercise or play a physical sport.
This will help increase his physical fitness. He will ensure that all projects are executed on time. To ensure success. set up a fitness routine. Time gap between planning and execution of project: John tends to delay the execution of planned projects. ©NIIT Coordinator Guide – Personality Development Programme .II 26 . This results in loss of energy and enthusiasm. and follow it regularly. John can take the following steps to overcome his weaknesses: He will consult the physical trainer. he will share the schedule with his team members and his seniors.
At the same time. You can ask the students to use the format for time sheets given in the additional inputs section. they will be able to assess whether they have utilized the time well. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. ©NIIT Coordinator Guide – Personality Development Programme . and taking sufficient breaks when performing a lengthy task. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. and pays attention to smallest of details. and then state the various guidelines that can be followed for effective time management. it is just that he cannot say ‘No'. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. Refer to the Additional Inputs section to get information on the ‘To do’ lists. ask them to prioritize the tasks and allocate a time period for each task. she is completely down-to-earth and unassuming. Work only on those tasks that cannot be delegated. After discussing the two different personalities. He would rather suffer himself than let his image suffer.II 27 . By doing this exercise regularly. Every day. and avoid trying to be perfect in all the tasks undertaken. His colleagues flock to his workstation because it is a good place to hang out. Failing to plan is equivalent to planning to fail. Ask the students to make a list of tasks that they do in a day. Ms Balanced is a smart. He does not have time to pursue his hobbies and interests because he is in office during most weekends. Tell the students that they should maintain a time log. Then. you can monitor the amount of time you spend on doing tasks. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. After reviewing the daily time log for four to five days. without becoming distracted. To create this list. the students have learned to: Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. if you can do so. which could otherwise throw work out of gear. He diligently responds to all the forwarded mails from friends and colleagues. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. they can use ‘To do’ lists. and popular person. By listing the activities performed in a day and the time spent on each activity. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. you can take the following approach: Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. He is not climbing up the corporate ladder even after three years in the organization. successful.Chapter Six Objectives In this chapter. Tell the students that they can follow several tips to manage their time better. Use time sheets: Time sheets can be analyzed to find ways for saving time. They should maintain the time log on a daily or weekly basis. They also help you prioritize tasks. Multitask: Do more than one task at a time. She helps people around her and nurtures them because she believes in their potential. Delegate work to others: Identify tasks that can be delegated. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. they will not feel frustrated if they cannot complete specific tasks. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. such as planning. avoid delaying task execution. Maintaining a time log will enable them to assess their pattern and identify their problem areas. she plans for the known and the unknown. he does not really like doing extra work. If only he could learn how to rule his life instead of allowing other people to rule it. At the end of the day. In addition. This ensures that you are in a better position to manage the day ahead. However. You should keep referring to them during the day. committed. tell the students to adhere to the following guidelines to manage time effectively: Plan and organize: Take out time for planning and organizing. prioritizing. if any. wherein they can write all the tasks to be done and allocate time based on the nature of the work.
Deadlines being met consistently: By prioritizing tasks and organizing schedules. Conquer procrastination: To avoid procrastination. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. Handle interruptions well: When planning your activities. Plan for tasks that have deadlines. ©NIIT Coordinator Guide – Personality Development Programme . Always plan for less than 100 percent of your time. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else.II 28 . More time for family. and friends: Time management helps you restore the balance between work and leisure hours. Allocate time for pending tasks. hobbies. divide a task into a number of smaller tasks and start doing them one by one. Tell the students that effective time management results in: Ability to control one's activities: Effective time management helps you prioritize and organize your activities. Update the list constantly. you do not feel stressed. This puts you in control. Prioritize all your tasks. you can make sure that deadlines are met regularly. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. 'To Do' lists and time sheets are the tools that you use to manage time. There are two types of 'To Do' lists: Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do. Therefore. Do not plan for 100 percent of your time. assign some time for interruptions.
II 29 . It helps you track your time and analyze whether you are spending your time productively. Analyze whether your time is being spent usefully. 3. To use a time sheet effectively: 1. List your activities for a week or a fortnight. 2. Use a time sheet to track your time. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme .You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. and use a 'To Do' list to plan your activities.
These new ideas can help them manage time better and improve their performance. Now.II 30 . They can invite their old friends to a social event and can enjoy the social event and chat with their friends. based on their lifestyle and comfort level. While traveling for office. and they can even pay off their bills online while listening to their favorite music. they can make a list of points to be discussed in a specific meeting. they can watch movies on TV while performing household chores. It is a continuous process. Suggest to the students that the continuous time management process should not tire them. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. With every change in the daily routine.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. Tell them that they can refer to their personal time management survey form. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. one should make a mental note of the change and try to manage the schedule accordingly. During the weekend. As the changes occur in one's personal and professional lives. For example. They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. they can make phone calls while watching television. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also. the time management schedule also gets altered. Ask students to think of ways to save time and still complete all the tasks for a specific day. ©NIIT Coordinator Guide – Personality Development Programme . they should think of innovative ideas to manage time. There can be many more ideas based on the number and types of tasks listed by the students. They should enjoy this activity. Tell the students that.
or 'Not attended to. create a table comprising four columns. however. 4. Prepare a time log by listing the tasks to be done in a day. 3.Solutions to Chapter Six Questions 1. Started to initiate a fun activity at work. You can also prepare a time log to manage your weekly or long-term tasks. These activities should be given equal importance. 6. it took two hours. ©NIIT Coordinator Guide – Personality Development Programme .' A sample time log is shown as follows: S. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. This delayed the subsequent tasks. The module could have completed in an hour. 2. The first column will contain the serial number. However. In addition. Skipped lunch for this reason. 1. and the third column will contain the time allotted for the corresponding task. Prepare a time log for utilizing your time and note down your own reactions to your time management. In the fourth column.No. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. not all the colleagues were interested in continuing with it on the same day. To create a time log. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. 5. 'Incomplete'. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time. the second column will specify the task. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. This delayed the rest of the activities. specify the result as 'Completed'. Worked on the reports and cancelled going to the gym. therefore. had to work upon another task and this activity got postponed for the next day. Based on the result derived. The meeting had to be postponed for another hour.II 31 . Ans. This resulted in delay in planning and executing the meeting.
This will help me save time. irrespective of the requirement.00 to 10. This results in too much of work and effort. to be followed daily for 4 weeks. is as follows: Time 9.00 11.30 3.30 11.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme . both planned and unplanned.30 to 12. 3. is as follows: Time 9. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues. I will say 'No' to the tasks that do not contribute to my goals. I will make team targets. Ans. This results in an increased amount of work.30 to 3.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4.00 to 11.30 to 2. This unnecessarily delays the things and affects the complete schedule.00 to 11. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1.II 32 . to be followed daily for 12 weeks.30 to 4. Learning to say 'No' will help me save a lot of time. Here is a sample list of weaknesses related to time management: I try to do each and every task to perfection.30 to 1.30 A time commitment plan for Module 2 of the first semester of MCA.2. I plan to do the following: I will have a practical approach towards work and will try to strive for excellence rather than perfection. Identify your weaknesses related to time management and create a plan to overcome it. Instead of making personal targets.30 2.30 to 5. This will help me achieve the targets on time and will enable others to learn and improve upon their performance. To overcome my weaknesses. A time commitment plan for Module 1 of the first semester of MCA.30 12.00 to 10. Ans. I will involve my team members in my work.00 10.
30 12.00 to 11.00 to 11.II 33 .00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.30 to 1.30 11.10.30 ©NIIT Coordinator Guide – Personality Development Programme .30 to 12.
offering arguments. Absorb genuine feedback: If the reason behind criticism is improvement. If the criticism is about behavior or habits. you should work upon it. you should always be ready for feedback and criticism. Concentrate on how to gain from the criticism. If it is a genuine criticism. To improve your personality. If it is out of jealousy. you should learn to stay calm and ignore it. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. admit it instead of giving excuses. you should reply through your work. Attaining a good personality depends upon various factors. Students can use the following ways to accept feedback and criticism gracefully: Accept your mistakes: If you have made a mistake. you should learn from your mistakes. However. ignore it at once and move ahead. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. and successful experiences can also help in increasing their confidence level. you should not react instantly and reply by using harsh words. Provide the students with the list of problems they can face while communicating with others. the better their personality will shape up. and resorting to emotional outbursts will only aggravate the situation. If the reason behind criticism is jealousy. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. If more than one person is making a similar comment. Ignore specific feedback: Always identify the source of criticism. discuss it at length and get to know about the reason. you are in a better position to assess the situation. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. you should continuously assess your behavior and work on the shortcomings. you should look at the possible reason and work on it. Irrespective of the kind of feedback. Tell the students that their personality grows along with them.Chapter Seven Objectives In this chapter. gaining knowledge is futile if the students cannot express themselves properly. you should work upon it and try to improve yourself. Take corrective action: Instead of getting depressed or developing an inferiority complex. There are no specific aspects that determine a personality. they should work upon improving their verbal and nonverbal communication skills. you can take the following approach: Initiate a classroom session by explaining the importance of a good personality. Make it a learning experience: There is always something to learn from criticism. ignore the criticism. the students have learned to: Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. Giving lame excuses will add up to your negative behavior. For this. Factors such as courage. Raising your voice. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. you should never get defensive. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. If you are calm and composed. If a person criticizing you is doing it out of habit or frustration. They should keep themselves updated with their field of work and current affairs. logical analysis. It includes various aspects of your lifestyle. instead. In addition. Suggest that they should gain knowledge by reading content related to their field of work. your family and friends can guide you. Acknowledge the reason: If the reason behind criticism is competition. they should observe their surroundings and interact with learned people. After you have identified the reason. You should always learn from your mistakes. Do not react instantly: Reacting instantly to criticism will only show your insecurity.II 34 . The more knowledge they gain. For this. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme .
they will be able to express the same. The students should practice voice modulation to depict the emotions properly. Because some students were not able to modulate their voice. a person with a positive frame of mind is more comfortable making gestures while communicating. Use hand and face expressions to enhance the expression of what you are talking about. 55% respectively. volume. The difference between flat and modulated voice is similar to the difference between bland and spicy food. therefore. and language. ©NIIT Coordinator Guide – Personality Development Programme . it is necessary for a person to depict his emotions and feelings effectively through his voice. Now. For this. the students were unable to convey the correct meaning of the story. it is best conveyed through eye contact. your verbal communication should be consistent with your body language. Verbal communication is based only on voice. you also need to improve upon your nonverbal communication skills. Communication depends upon three factors: words.II 35 . form a list of common problems faced by students. a person should be knowledgeable and an effective communicator. If a person wants to convey sincerity in his or her intentions. The students were nervous and felt stiffness in their body when facing the class. Due to the lack of knowledge of vocabulary and grammar. verbal and nonverbal. Then. There are two types of communication skills. it is necessary to inculcate positive attitude for effective communication. voice modulation. Verbal communication skills consist of tone. 38%. The inability to make an eye contact is regarded as a sign of uncertainty. Listeners tend to pay more attention to facial and body expressions. The following tips will help the students improve upon their verbal communication skills: When recording. The use ratio of these three factors in any communication is 7%. Here is a list of some of the problems that the students may have faced when recording their narration: They were unable to make it sound interesting because they had to express themselves only through voice. the students should think of the scenario they are depicting and should bring emotions in their body. nonverbal communication is also an integral part of communication. and. If they are able to feel the emotions. Therefore. Ask students to record their voice in isolation. They can narrate or describe an incident. Based on their reply. tone. Therefore. In addition. and body language. ask the students to narrate the same in front of the class. The students should improve upon their vocabulary and grammar to make a good impact on others. they were unable to induce the dramatic effects like various emotions and sound effects. ask them to list down the problems they faced in both cases. Here is a list of some of the problems that the students may have faced when narrating their story in the class: The students were unable to make eye contact with the rest of the class. The students can use the following tips to improve upon their nonverbal communication: Use eye contact when communicating.To have a good personality. Therefore. A good vocabulary is necessary for effective speaking.
Here is a sample list of shortcomings related to personality: Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings. They should not be faded or torn. Apart from the above nine qualities mentioned on personality development. Wear shoes that match the occasion. Nails: Nails should be clean and clipped. Dental hygiene: Brush your teeth regularly. they should ensure that it does not chip. Shows respect for the organization. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. Women should file their nails. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. This helps them develop their personality. The hairstyle should be neat. Use a breath mint if necessary.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming: Clean and well-fitted garments: The clothes that one wears to work should be clean. add a few more qualities that are helpful for total personality development. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. The additional qualities that can help you enhance your personality are: Enthusiasm: Being enthusiastic accentuates your personality. Within a month. I will create a time management log and will keep a record of all the tasks to be done along with their time frame. 2. I can utilize the time spent traveling to and from office for reading. If they sport a moustache or a beard. Beware of food that may leave a bad odor. They should wear minimum jewelry to the workplace. Then. Gives a feeling of self confidence. Hair: Hair should be clean and neatly trimmed. Ans. Ans. Use a mouthwash. Use a deodorant. If they wear nail polish. Solutions to Chapter Seven Questions 1. Avoid heavy make-up and jewelry: Women should never over-do their make-up. This change should reflect in my personality in one or two months. they should be of the correct size. Do not wear sports shoes to the workplace. Open to criticism: Besides making a list of achievements.II 36 . Clothes should not be too loose or tight. This quality is an aggressive form of being confident and is crucial for having a good personality. Body odor: Take a bath daily and look fresh. odorless pair of socks that match the color of your shoes. Facial hair: Men should be freshly shaved. Makes colleagues feel comfortable about working with you. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. they should neatly trim the same. Wear a clean. I should be updated with the knowledge related to my field. ©NIIT Coordinator Guide – Personality Development Programme . Clarity of thought and vision reflects on your personality and therefore improves it. people should also remember their failures and should learn from their mistakes. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. This will help me assess my time management skills and identify my time wasters. The various benefits of good personal grooming are: Helps establish credibility and gain the trust and confidence of peers and supervisors. Shoes: Wear comfortable. Ambitious people always stand out to achieve their goals and this quality develops their personality. I will think of new ideas to improve my time management skills. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. well-fitting shoes.
II 37 . This routine will help me stay active and lively. I will acquire a health care routine based on my working style and food habits. I will also learn some exercises to help improve my blood circulation and oxygen circulation. ©NIIT Coordinator Guide – Personality Development Programme . I should be able to see a difference in two or three months.
and motivational factors satisfy the psychological needs. If they express their views. interesting and challenging work. and working conditions are hygienic factors. and ability to lead people. as given in the Additional Inputs section. and advancement for growth are motivational factors. recognition. and concerns. such as salary. but can affect performance if they are not present. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. The characteristics of people having aggressive behavior are: They can be directly or indirectly aggressive. the students have learned to: Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. There are three types of human behavior styles depicted by different people in different conditions and circumstances. promotion prospects. They can become sarcastic. Understanding these styles will help you decide how to deal with different people. Explain Maslow's hierarchy of needs theory.II 38 . and opportunities for creative work. Hygienic factors do not lead to improved performance. They do not express their views. each person has one behavior style as the dominant one. to achieve success in personal and professional lives. Out of these factors. People having aggressive behavior have little or no concern for other people's ideas. while factors such as achievement. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. Tell the students about Herzberg's motivation-hygiene theory. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. The characteristics of people having submissive behavior are: They do not stand up for themselves. motivational factors lead to improved performance. company policy. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. However. and Assertive. These three behavior styles are present in every human being. they act and react differently to their environment. Satisfied and content people become inactive. the performance of a person is influenced by various factors. Tell the students that in order to deal with and manage people. On the other hand. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. However. People are generally never fully satisfied and no one is perfect. communication.Chapter Eight Objectives In this chapter. All humans are unique and different. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. feelings. These problems can fall into three categories: the first person is right and the other is wrong. Abraham Maslow has explained that a man is never fully satisfied. personality. the other person is right and the first person is wrong. nature of work. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. These facts will help students look at human relations in a better way. or both the persons are partly right. company policy and administration. Therefore. Some people manage to strike a balance between all the three styles and use these styles according to the situation. Tell the students that hygienic factors satisfy the animal needs. factors such as salary. These styles are Submissive. According to this theory. You can assess a person's personality by determining a person's dominant behavior style. According to this theory. they should know about some fundamental truths related to human relations. ©NIIT Coordinator Guide – Personality Development Programme . You can discuss the various behavior styles. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. they should have the knowledge of dealing with people. you can take the following approach: Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. people in search of something always remain active because they are motivated. Aggressive. Tell the students that in any kind of job. Tell the students about the model approach that they should follow to resolve problems related to human relations. they do it in a cautious and mild manner.
7. They express their views directly but not at the expense of others. 1.. 10. I believe that .. Now.just do it.. They are confident and have a positive attitude. Would you be upset if we. They blame others for problems and mistakes..No. It's only my opinion. They respect the self and others. 6.. They can get verbally hostile or abusive. 9. 8. and feelings. I am sorry to take up your time.. It's nothing to do with me. they respect the right of other people to express their views. but. 3. and feelings.. That's stupid… What can we do to resolve this problem. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S. I will be happy to answer your question. what do you think.. Statement Don't ask questions. Behavior ©NIIT Coordinator Guide – Personality Development Programme . 5. 2. I would like to.. its all your fault.. ideas. At the same time. but.. After I finish this work.II 39 . They are able to negotiate and compromise. The characteristics of people having assertive behavior are: They are honest with themselves and others. ideas. 4. They sometimes adopt a patronizing attitude.. People having assertive behavior express and pursue their own views.
It makes the other person feel important. Before asking another person to do something. He tries not to punish or humiliate a person in order to correct the mistakes made by that person.Solutions to Chapter Eight Questions 1. needs to work on the following points to improve his skills related to human engineering: He is unable to put his ideas across in an interesting manner. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. He appreciates the efforts made by others. Sam. John. He avoids making personal contacts with colleagues. He needs to improve his presentation skills. 2. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. List out your good qualities pertaining to Human Engineering. If he enters in an argument with anyone. therefore. he tries to reconcile as soon as possible. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively and criticize because these attempts are futile. He should involve his team members in planning activities because this will give them a sense of belonging.. and this results in dull presentations. upright. He should try to get to know his colleagues. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. he has limited knowledge about his colleagues. he is unable to control his anger. He tends to make work-related decisions on his own without discussing it with his team. In any conversation. He should learn to stay calm if things are not happening as per plan. which has already been proved wrong. Sometimes. He admits mistakes easily and tries not to have an argument to prove his point. He tries to avoid an argument. he looks from that person's point of view. a consultant working at Red Sky. a consultant at Red Sky Inc. he listens carefully to people. Ans. and fair. He tries to be considerate and thoughtful in his behavior. He tries to convince the person working with him that he considers that person honest. This will make them feel special. ©NIIT Coordinator Guide – Personality Development Programme . Ans.II 40 .
After the meeting.II 41 . Soon after. They can improve their general intelligence by improving their vocabulary. she completed her management diploma at a premier management institute and got a job in a top software development company. After three months. it is necessary to accomplish the task in order to be successful. they should also learn to develop these traits. Anita was deemed the 'Star Performer of the Month'. Anita’s manager told her that he was very pleased with her work. He explained why it was not feasible. This general intelligence helps them stand out and make a mark for themselves. Explain to the students that they can accomplish their tasks through organizational ability. Anita kept arguing. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. the team felt that she was not a team player. Therefore. Tell the students that they should have immense willpower and ability to make their own way and walk through it. They rely on their own abilities and knowledge. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. Explain to the students that gaining specialized knowledge will help them succeed. reading and writing skills. she had a bitter argument with her team members Grace and Tom. At home and with her friends. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. Explain to the students that to develop a good personality. Then. and IQ. During her first project. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. She did not tell them the reason why he had not agreed with her idea. Anita began spreading rumors about Grace. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. She went to her manager and told him her idea. She disagreed with him and started arguing. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. This knowledge is gained through formal education and self education. the students have learned to: Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. The manager explained again in detail why the idea was not feasible. her rating was average.Chapter Nine Objectives In this chapter. Her manager reviewed her work after a week and was impressed. she told her team members about what had happened and spoke of the manager very rudely. Tell the students that their success will always be rated on the basis of the result achieved. and diligence. you can take the following approach: Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. Anita argued that Tom was the one who had not sent the document. Because of this. He gave her a very positive feedback and showed her work to the Head of Department. Those who have practical knowledge of their area of work enjoy a distinct advantage. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. However. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. Tell the students that a true professional should: Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . good work ethics. she had an idea that contradicted that of her immediate superior. Some of these traits are innate but others can be developed with experience. She studied software engineering at a highly rated engineering institute and won an award for her project. during her appraisal. Tom was taken aback because Anita had never asked him to send the document.
Ans. Ans. He tries to avoid an argument. He started developing computer programs at the age of 13.000 people. He tends to make work-related decisions on his own without discussing it with his team. which have made him one of the most successful businesspersons in the world: Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. John. Prepare an action plan for improvement of those qualities. upright. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. he started a company along with his friend Paul Allen. He ensures that no chance to appreciate the other person is missed. Identify a successful role model and list two or three additional qualities other than those listed in this module. chairman of Microsoft Corporation. he looks from that person's point of view. Following is the list of important principles of human engineering that John should work upon: He is unable to put his ideas across in an interesting manner. If he enters in an argument with anyone. employs 55. he listens carefully to people. List out some of the important principles of human engineering in which you are good at. Before asking another person to do something. He tries to convince the person working with him that he considers that person to be honest. He admits mistakes easily and tries not to have an argument to prove his point. He has complete knowledge of his own field and has common sense to make practical judgments. 3. List out some of the important principles of human engineering in which you need improvement. He never waited for any external help and realized his dreams on his own. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. As a result. My role model is Bill Gates. He tries to be considerate and thoughtful in his behavior. and is present in 85 countries. Besides having these qualities. It makes the other person feel important. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively. This keeps his organization always at the top and in demand. In 1975. He has the natural ability to comprehend difficult concepts and analyze them clearly. Microsoft has a strong base of happy and satisfied customers. Microsoft generated revenues worth US$36. Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. a consultant working at Red Sky. 2. He needs to improve upon his way of presentation.II 42 . He possesses strong work ethics and organizational skills. he is unable to control his anger. which has already been proved wrong. Sometimes. Today. he tries to reconcile as soon as possible. Continuous advancement: Gates always aims to introduce innovative products. and fair. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. Microsoft Corporation is a leader in software services and solutions. Bill Gates has all the characteristics of a successful person. and this results in dull presentations. he has the following three abilities. In any conversation.84 billion for the fiscal year ending June 2004. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. ©NIIT Coordinator Guide – Personality Development Programme . Ans.
©NIIT Coordinator Guide – Personality Development Programme . He is unable to make hard decisions related to people he works with. He should try to get to know about the people working with him more closely to make them feel special. This will give them a sense of belonging. He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards.II 43 . He avoids making personal contacts with his colleagues. He should learn to calm down if things are not happening his way. He should involve his team members in planning the activities. This results in people taking him for granted. he knows little about them. As a result. Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts.
Tell the students that they should possess the knowledge of their field of study. an individual should be enthusiastic. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. Every member is an important part of the team and is responsible for its success. and committed. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . the students will be comfortable with each other and with the goal that they have decided upon to work together. IT professionals need to be eternal students and be in constant touch with new updates. Team spirit can be promoted by sharing experiences and by being flexible. Ask the students to form groups of six members each and perform the following activities: Forming: In this stage. they should also possess good written and verbal communication skills. They should are able to comprehend difficult concepts and analyze them clearly. Tell the students that they should be work well within a team. Ask students to resolve various issues and concerns pertaining to the team goals among themselves. To become a responsible and efficient member of a team. should also get along well with their seniors and team members. Tell the students that successful IT professionals know how to manage stress. co-operative. To be successful. Norming: In this stage. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. IT professionals should possess good health and a delightful mind. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. A team is a group of people working together towards a common goal.Chapter Ten Objectives In this chapter. interpersonal skills and abilities. c. b. To express these knowledge skills. you can take the following approach: Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. Answering the following questions will help them identify the reason of conflict and resolve it: a. In order to remain self motivated. It is very important to manage time for meeting deadlines and taking on new assignments. people get to know each other and make impressions. Storming: This is the argumentative phase. Tell the students that successful IT professionals should be highly capable in managing human relations. besides being proficient in their field. Tell the students that conflicts are bound to arise when individuals work together in a team. the students have learned to: Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. 47. Some of these traits are generally innate. They need to ensure a high team spirit to accomplish their project and organizational goals. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. Explain to the students that successful IT professionals have the ability to learn by themselves. while other traits can be developed with experience and perseverance. Ask the students in each group to interact with each other to know each other better. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. and interest in extra-curricular activities. the students will start working together and giving good performance. Performing: In this stage. This is because collective effort is a must to ensure organizational success.II 44 .
As a result. However. Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. At times.they explain company policies to him and help him get accustomed to the office environment. Such people are actively involved in planning activities that can bring the team together. they must: Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. Such people are aggressive in nature and usually bring out new points related to team activities. Samuel notices Robert making friends with people from different teams and departments. He always has a cheery look on his face. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them .Tell the students that people react differently in a conflict. Accommodating: People with this style participate in a conflict but do not get affected by the result. he forgets to greet them at times. Samuel decides that he will make an attempt to meet other people as well. they initiate conflicts and try to prove their point of view. being preoccupied with thoughts about work. if required Teamwork motivates individuals. Samuel is appreciated for being serious about his work from day one. He notices that the people he had been greeting are not keen to communicate with him. He has an intense look on his face at all times because he is always thinking about his work. Competing: People with this style actively participate in a conflict. After going through the preceding case study. Ask them to learn about the following conflicting styles and select their style: Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. and leads to creative solutions. tell the students that to build relationships at work. His bright eyes and ready laugh make people want to be around him. ©NIIT Coordinator Guide – Personality Development Programme . Robert is as efficient a worker.in the corridor or in the office library. Robert becomes popular in his team. Compromising: People with this style participate in a conflict in a reconciling manner.II 45 . Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. They tend to adapt to the scene that seems to be suitable for the whole team. extracts the best out of individual talents. Tell the students that avoiding such situations is not always helpful. They don't fight over their point of view but try to settle the conflict within themselves. On the other hand. Robert gets assistance from these same people .
Clearly established procedures. Mutual support. Mutual cooperation and conflict resolution. Are not open to giving and receiving feedback. Recognition and reward for team efforts.The Difference Between a Group and a Team A group turns into a team when its members begin to have: Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork: Motivates individuals. and trust. Do not give their opinions. Extracts the best out of the individuals. Recognition and support for individual differences. Practices Aiding Teamwork Good teamwork requires: Agreed-upon goals and clear objectives. Sound leadership. Give priority to their tasks over the team tasks. Practices Hindering Teamwork A team suffers when its members: Blame each other for failures. concern. Do not listen to others' ideas and opinions.II 46 . Do not share information. ©NIIT Coordinator Guide – Personality Development Programme . Offer support and motivation on the basis of personal likes and dislikes. Leads to creative solutions. Provision for review and feedback on individual as well as team performance. Active contribution by all members.
the client is worried that the deadline cannot be met. Instruct the students to create their own personality portrait. This exercise can help in building a strong vocabulary. Make sure that the students maintain a list of the new words they come across each day. and logical thinking are equally important in ensuring effective communication. Almost three quarters of the communication process involves listening. and magazines. Listening is not the same as hearing. he makes all the preparations for the meeting. ©NIIT Coordinator Guide – Personality Development Programme . instruct the students to take notes while watching television.II 47 . In addition. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. ask them to write on any topic of their choice. Also. it is the first step toward comprehension. you can: Introduce the topic by explaining the importance of communication skills in the modern world. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. it involves interpreting and understanding. Carry forward the discussion stating that: Listening is the most powerful tool of communication. Tell the students that if they have good communication skills. The client is very upset because the work does not match the requirements at all.II Chapter One Objectives In this chapter. listening to the radio or lectures. Identify key points. tell them that possessing effective communication skills is a prerequisite for personality development. the students have learned to: Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. Take notes.CH A PT ER . confidence. Ask the students of possible reasons why Jack and his team blundered. This will help them in improving their communication skills and vocabulary. ask the students to: Control external and internal distractions. The project had to be completed within a month. Listen actively. After two weeks. Ask them to read books. Ask questions and paraphrase. they will have more opportunities to succeed in life. Familiarity with a specific language might not be enough. the training course looks more appropriate for undergraduates instead of office executives. Tell the students that listening carefully is one of the most important aspects of communication. The client wants Jack to create an IT training course for office executives. Give the students a list of words and ask them to frame sentences by using those words in different contexts. Jack briefs his team. newspapers. This will help them build up their confidence. Give the students an exercise on passage reading so that they can work on their reading habits. and interested. Now. Jack presents the first version to the client. Explain that factors such as courage. To improve their listening skills. It will also prepare the students to participate in group discussions and interviews.SPEC IF IC IN PU T S: P A R T . Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. To improve their listening skills. tell them to present their views on the topic. and they work hard for two weeks. because writing is also important along with speaking and listening. Before the meeting. . The client is pleased to meet Jack because he appears to be enthusiastic. Then. bright. Avoid making any interruptions. The client feels that Jack is the right person to handle the project.
Time for returning the call. Language: Use simple and straightforward language. helpful. Requirements for future action. Composure: Remain calm while handling aggressive. rude.II 48 . Watch for nonverbal cues. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. understanding. Telephone Manners While speaking on the phone. End the call: Summarize the conversation and end the call on a pleasant note. Body language: Smile before making a call. Clarity: Express your words clearly. ©NIIT Coordinator Guide – Personality Development Programme . take care of how you sound. There are certain desirable procedures and protocols for using the telephone. Contact number of the caller. An effective message includes: Date and time of the call. and friendly. Sit straight and breathe deeply. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. you need to consider the following elements: Voice: Your voice reflects your mood and state of mind. Speed: Speak slowly. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. Be unprejudiced. Details of the caller. if any. or agitated callers. So. Attitude: Be courteous. professional. Identify the caller: Ask for the name of the caller. and messages are taken when you receive a call for another person. Details of the person who received the call. Purpose of the call. Receiving a Call There are five main steps in the process of receiving a call: Greet the caller: Greet the caller and introduce yourself. Exchange information: Ask for and supply relevant facts and information to the caller. This attitude is reflected in your voice. Ask questions from self.
For example. How can communication skills be improved? Ans.II 49 . and the vocabulary. For example. general awareness. Language skills denote the person's subjective knowledge. Developing a sense of humor: Sense of humor is another aspect that helps the communication process. One can acquire communication skills only by practice. What is the difference between language skills and communication skills? Ans. This adds value to the communication skills. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. This will make you more confident and comfortable with spoken language. Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability.Solutions to Chapter One Questions Solutions to Check your Progress 1 1. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge. Communication can be improved by practicing certain activities on a daily basis. The best way to improve vocabulary is to learn new words in different contexts. Solutions to Check your Progress 2 1. while listening to the radio. Communication skills are necessary for a person to express his or her views in any situation. Logical thought process: Good communication also includes a logical thought process activity. students prefer teachers who are jovial and lively. a person can have good language skills but may not be able to express his views to a group of people. A person should be quick in reasoning and thinking. you need to participate in group discussions and personal interviews after you clear the entrance exam. The difference between language skills and communication skills lies in the presentation of your ideas. The following activities can help a person improve his or her communication skills. Both set of skills are required. The three reasons are: Communication skills are required to express our views to others. Presence of mind helps a person think in a logical manner. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. 2. whereas communication skills involve the presentation of the subjective knowledge to the outside world. Give any three reasons why it is important to improve communication skills? Ans. you can concentrate on the words being pronounced by the newsreader. ©NIIT Coordinator Guide – Personality Development Programme . If you want to pursue higher studies. For example. Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. It is necessary to speak in a variety of situations. Listening to news on the radio: Listening is the best way to improve the communication skills.
There are still balance payments due on him. so that a situation is successful. pursue. Can communication skills be developed by reading books on 'communication skills'? Why? Ans. hardly ever d. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . Sentence: The rate of muscle protein breakdown was assessed. An active disagreement between people with opposing opinions or principles. or money. It is the ability to express our views and understand others' views. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. To follow someone or something. To be engaged in (a vocation or hobby. Meaning: 2. Solutions to Check your Progress 3 1. at all times c.5 Passage 1 48.that's just a side issue. What are communication skills? Ans. Meaning: 2. Meaning: 2. Communication is a skill and can be improved upon only by practice. Solutions to Section 1. A state where things are of equal weight or force. Sentence: Don't worry about who will do it.II 50 . All oceans water is the same shade of blue a. issue. Solutions to Check your Progress 4 1. and breakdown. To give something to someone. Communication skills are the skills that enable a person to convey information so that it is received and understood well. time. issues. A failure to work or be successful. Sentence: The car was pursued by helicopters. He noticed a conflict in the dates of the two meetings. for example) Sentence: Conflict Meaning: 1. To give several things equal amounts of information. The English book is issued in your name. Sentence: There was a lot of conflict between him and his father.3. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. Sentence: My car had a breakdown in the middle of the road. Ans. A subject or problem that people are thinking and talking about. Sentence: Pursue Meaning: 1. Division of something into smaller parts. An incompatibility of dates or events. Balance Meaning: 1. Sentence: Breakdown Meaning: 1. He is pursuing MCA from a recognized university. conflict. Sentence: The old lady had to hold the railings to keep her balance. Meaning: 2. in all places b. Sentence: Issue Meaning: 1. Write two sentences by using each of the following words in two different meanings: balance. Meaning: 2.
Ans. at all times d. The main idea of this passage is q. p. Ans. reflected light and yellow pigment from plant life Ans. t. The social development of a child can be affected by y. d. b. o. red pigments in coastal waters k.II 51 . f. Ans. z. Blue light is e. b. infantile pleasures habits infantile pleasures patterns the number of siblings 3. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. a. n. s. v. Ans. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. b. reflected light and yellow pigment from plant life 4. w. blue pigment l. sand color j. The main idea of this passage is that u. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. bb. c. children develop socially. One inference that can be drawn from this passage is that cc. h. c. g. continual scolding is not harmful to the child dd. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. x. aa. microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5.Ans. Green water near coastlines is almost always caused by i. Phytoplankton are m. r. Ans.
d. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes.ee. Home life and the people who live with the child affect his development kk. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme . Where does the passage say the only child learns his social lessons? gg. nn. c. ii. jj. continual scolding inhibits healthy social development 4. continual scolding has adverse effects on the disciplinarian Ans. rr. Ans.II 52 . All of the above Home and school Playground and classroom Playground and home All of the above 5. Ans. continual scolding does not affect physical development ff. incur personality and behavioral changes. Ans. This passage implies that victims of Alzheimer's disease may oo. b. pp. mm. Totally Passage 3 1. hh. qq. ll. c.
drive a car Ans. yy. to make feeble to make feeble capability to strengthen stamina 4.II 53 . which was already asked ©NIIT Coordinator Guide – Personality Development Programme .2. remain awake hhh. remember the answer to a question. bed rest bbb. walk fff. In the passage. Ans. The cure for Alzheimer's disease is aaa. a. remember the answer to a question. a person with Alzheimer's disease might not be able to eee. b. According to the passage. long-term care 5. there is no cure ddd. Ans. xx. hospitalization ccc. zz. "debilitating" means ww. d. which was already asked ggg. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3. uu. Symptoms of Alzheimer's disease include ss. c. tt. vv. long-term care Ans.
Ronald agreed. to initiate small talk. Ronald looked puzzled and asked what she meant. Explain how spoken English is different from written English. The lady just looked away when Sheila asked her why she was not married. it is important to know about their culture and work ethics. Arrange group discussions and presentations for the students and ask them to get actively involved in these. ask them to answer the questions given in the relevant exercise. etc. Smith. Avoid discussing sensitive issues such as politics. He raised his eyebrows and looked at his colleagues in an embarrassed manner.Chapter Two Objectives In this chapter. color. During lunch. you need to: Determine the degree of formality practiced at the workplace in the client's country. Gestures and body movements can be perceived differently in different countries. Sheila asked one of the middle-aged ladies what her husband did. race. Use English or the client's language. Sheila gave Ronald a silver Ganesha as a gift. This will motivate the students and help them improve their vocabulary. However. After the second meeting. the students have learned to: Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. the meeting continued. This will help them in improving their conversation skills. she felt it was inappropriate and addressed him as Mr. ©NIIT Coordinator Guide – Personality Development Programme . A desire to learn is a must. She said she wasn't married. Sheila asked whether they could ‘prepone’ the meeting. Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. It was decided that they should meet again after two days. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. Ensure appropriate body language. These should not be perceived as bribe. a client.II 54 . When they met. Avoid the local language. Ronald asked her to address him by his first name. one learns that before you interact with a foreign client. After analyzing the preceding case study. After lunch. Give students reading exercises such as passages that contain conversations involving two or more people. Tell the students that spoken English should be free from grammatical mistakes. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. Tell them the difference between intentional learning and incidental learning. Explain the different features of spoken English. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. Tell the students to speak English on a regular basis to improve their conversation skills. you can use the following approach: Initiate a classroom session by explaining the basic components of communication skills in a conversation. Then. This will help them in improving communication skills and gaining confidence. When interacting with foreign clients. Find out if it is acceptable to give or receive gifts.
Tell them to improve upon their weaknesses by working on the following points: You should always speak politely with other members of the organization. such as attending interviews and conducting presentations. You should be confident about the topic. The speaker should not speak too fast. The seminar must be impressive in terms of content and presentation style. Writing English is difficult because you also need to worry about elements such as spellings. lll. Practice enhances the confidence level and improves effectiveness. You should always establish good eye contact with the audience. he is practicing iii. It is important to learn it to pursue further studies abroad. Name any four reasons why English is important to us. clear voice. so that others cannot understand. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme . Care should be taken to speak slowly and use the correct grammar and pronunciation. it will help create a very good impression about the organization. Knowledge of the English language is of great importance because of the following reasons: It is useful to get a good job.II 55 . Your body language must be an additional support to ensure effective communication. The speaker should pronounce the word correctly. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. Is spoken English difficult. 4. They are also important for success in different professional situations. It is important to know English in order to try for a job in other countries. jjj. spoken English is not difficult.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself.3 (a) 1. or too slow. punctuation. and formatting. What are the different features of spoken English? Ans. Solution to section 2. Ans. Your presentation should be crisp and effective. kkk. so that others get bored. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. The different features of spoken English are: The speaker should be able to speak clear English so that the listener is able to understand it. No. Many of us are not able to speak English because of lack of practice. 2. Why do many of us find it difficult to speak in English? Ans. The speaker should use appropriate words or vocabulary. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. 3. The passage implies that if a student studies for an exam. Why? Ans. It is easier as compared to writing. It is necessary for social prestige and respect. and connecting with the audience.
uuu. In the passage "motivation" means mmm. dread nnn. a.II 56 . True www. impulsion 3. false or unknown. The question asked by the professor was such that Hans had no idea of it. impulsion Ans. (True/False/Unknown) Ans. neglect ppp. Einstein thought that they were in trouble. one must be qqq.3 (b) 1. True ©NIIT Coordinator Guide – Personality Development Programme . unmotivated sss. (True/False/Unknown) Ans. in need of learning Ans. Highly motivated Solution to section 2. repulsion ooo. According to the passage. Say whether the following statements are true. in order to learn by intentional learning. As Hans listened to the lecture of Einstein. False vvv. incidental learning 2. tired of learning ttt. When the professor had asked a difficult question.Ans. a. Highly motivated rrr. he understood it well (True/False/Unknown) Ans. d.
Why did Hans give lecture in place of Einstein? Ans. 49. So. Hans performed well. They left the university with Hans driving. False yyy. False 2.II 57 .” ©NIIT Coordinator Guide – Personality Development Programme .xxx. and television. Answer the following in a phrase or sentence each. Einstein studied Science. What did Einstein study? Ans. true Ans. What kind of story is this? zzz. and joined in the applause at the end. (True/False/Unknown) Ans. space travel. modesty dddd. Did Hans perform well? Pick out words from the story in support of your answer. b. sense of humor Ans. "It is a pleasure to drive a genius like you". c. Hans delivered a lecture in place of Einstein. Yes. g. He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. These words were first spoken by Einstein (True/False/Unknown) Ans. fictional aaaa. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. Einstein was tired and was not in a position to deliver a lecture. Ans. Which of the following qualities made him a great scientist? cccc. i. interest in space travel d. curiosity ffff. sense of humor h. Amusing bbbb. interest in space travel eeee. true f.
He had an attractive personality with strong features and long black beard. He held the record for the highest individual score for many years. In what aspect. M. impersonated Einstein hhhh. he scored 2. Alfred. o. Einstein called Hans a genius because he: gggg. William Grace found himself in an atmosphere charged with cricket. How did he consider cricket? Ans. He was sixty-seven years old. In fact. William Gilbert Grace had a splendid physique. he chose cricket for a profession. He was the first one to score a triple century in first class cricket.) Solutions 50.j. His highest score in tests was 344 runs. c. He was a tall man. had presence of mind (Because the passage for the below section is not available in the Student Guide. had presence of mind jjjj. They also were cricket players. The most remarkable year for Dr. Although he was a doctor. In addition. had memorized Einstein's lecture iiii. He was enthusiastic about cricket from the tender age of six.346 runs and also completed his hundredth first class century. should the credit go to Grace regarding the game of cricket? Ans. did not let Einstein down Ans. he was a fast bowler. 1915. and E. k. Hans laughed and replied to the professor that the question was not at all difficult. William Gilbert Grace was the greatest and most attractive personality in cricket. the answers have been researched by using the Internet. ©NIIT Coordinator Guide – Personality Development Programme . n. Describe the physical appearance of William Gilbert Grace in a line or two. He was about 70 kg in weight. Grace. What was Hans's reply to the question of the professor? Ans. l. In that year. He scored 100 runs or more on 121 occasions. What is the record of Grace as a batsman and bowler? Ans. m. it was so easy that even his driver could answer it. His father and uncles were enthusiastic about the game as his elder brothers Henry. William was actively engaged in first class cricket. Grace's career was 1895. Dr.II 58 . He had an attack of cerebral hemorrhage a few days before his death. What happened to him? Ans. He belonged to a family with a cricket background. Ans. William Grace died on October 25. Grace scored nearly 55000 runs with an average of 43 runs per match. He received a testimonial and a letter of congratulation from the Prince of Wales. 6 feet and 2 inches in height.
She sings well. Ans. Identify the error and correct the same. Doesn’t she? 5.Solution to Section 2. It is raining very heavily. Can you describe that picture? 7.II 59 . Sugar is available freely in the market Ans. Can you describe about that picture? Ans. My sister is getting her ears pierced this evening. Ans. 1. He couldn’t stay with the class. Isn't it? Ans. 9. He has not given his final exams yet. ©NIIT Coordinator Guide – Personality Development Programme . 2. He couldn't cope up with the class. Ans. 8. She sings well. Rain is coming very heavily. My sister is getting her ears bored this evening.4 The sentences given below are examples of sentences with common errors. He discusses about politics Ans. 3. They sings very well. He has not yet appeared for his final exams. He discusses politics. Sugar is available for free in the market. Ans. Ans. 6. They sing very well. 4.
Ans.10. The teacher is giving a lecture. ©NIIT Coordinator Guide – Personality Development Programme .II 60 . The teacher is delivering a lecture.
55. There was a _______(sudden) increase in sales. For example. Explain to them the importance of good writing skills. Explain the importance of redrafting a document. the students have learned to: Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. 57. Although IT professionals do not emphasize on the use of grammar. Explain to the students the importance of proper grammatical usage while writing a document. 58.II 61 . 52. 56. Introduce the features of good writing skills. The subskills are: Right order of words in a sentence. He broke the news to her _______ (gentle). Ask them to redraft their document according to that checklist. Writing needs a lot of practice. Writing includes several other fields or subskills. To become a good professional.Chapter Three Objectives In this chapter. she's got _______ (beautiful) songs as well. such as preparing presentations. Discuss their views and share with them the various ways in which they can improve their writing skills. My father drives ________ (slow). My dog is very ________ (silent). I am a fan of France Gall. You cannot acquire good writing skills in one attempt. Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . Out of all the subskills. 60. 54. and using correct grammar. ask them to do the following exercise. 59. Right order of sentences in a paragraph. Ask the students to write their views on improving writing skills. Proper usage of punctuation marks. My old car broke down yesterday. This will help them in various tasks. correct grammar usage is an important and basic subskill of writing. Sting is a _______ (marvelous) singer. Tell the students about subskills such as using the correct sequence of words in a sentence. you can use the following approach: Initiate a classroom session by defining writing skills. using simple and appropriate words. She not only sings _______(beautiful). It _______(rare) barks. Proper format. Appropriate choice of vocabulary. he whispered _______ (soft). Then. Correct usage of grammar. Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. Ice-cream sales rose ________ (steep) last August. He ______ (seldom) exceeds 40 mph. Provide the students with a checklist to help them redraft documents. Jimmy has got a ________ (tremendous) collection of stones. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. it is important for them to learn correct grammar. 53. I hope it can be mended _____ (cheap). "I particularly like all these _______(bright) colors in your paintings". Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations.
Mention the different subskills in writing. words.Ask students to prepare a report on any topic. 1. 3. 11. 8. and which. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow.6 1. give them the following checklist for evaluating their report: S. such as but. Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. Style. Cohesion: Helps to identify the completeness of a sentence or a paragraph. 4. Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. 10. Grammar: Helps to ensure that the document is grammatically correct. The differences between the language of speech and the language of writing are: The language of speech consists mostly of broken utterances. format. and phrases. Then. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document. 7.II 62 . Discuss the importance of each one of them. The different subskills in writing are: Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. 2. What are the differences between the language of speech and the language of writing? Ans. It also helps to ensure that the sentences are able to convey the complete meaning. Sections 3. 12. that. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. Coherence: Helps to identify the appropriate usage of connectors. ©NIIT Coordinator Guide – Personality Development Programme . 6. 9. to combine sentences. Ans. 5. No. whereas the language of writing consists mainly of complete sentences. 2.
In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.
3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.
4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:
Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.
5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.
6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.
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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.
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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:
Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.
Certain steps that can help an individual in improving his writing skills are:
Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar
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refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. I would have done it yesterday. I would do it now.II 66 . whereas. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . Discuss the importance of organization of the body of the letter. Explain to them the importance of linking devices in a paragraph. Introduce the students to paragraph writing. In addition. In addition. Explain to students the differences between formal and the informal letters. the students have learned to: Write paragraphs Write letters Focus Areas To conduct this session. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. and on the other hand. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. discuss the tips to achieve coherence and cohesion in a paragraph. and length of the letter. Instruct the students to use appropriate vocabulary and correct punctuation. the children still hadn't finished dinner. format. consequently. such as coherence and cohesion. I will do it tomorrow. explain to the students the use of various linking words and phrases. Explain to the students the shortcomings in their paragraph writing. content. Share tips to help them overcome these problems and improve their letter writing. Instruct the students to write letters on specific topics to check their progress. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. Instruct the students to identify the features of a good paragraph. Discuss the problems they may face. you can use the following approach: Initiate a classroom session by giving a brief introduction on writing skills. Discuss the guidelines for letter writing. Correct: There are many reasons why I can't help you. Instruct them to identify the layout. Explain to them the importance of layout and format of a letter. Errors in Subject . Errors in Conditional Sentences Future: If I have time. Past: If I had time. Also. Errors in Tense formation Incorrect: He throwed it out the window. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are: Errors in Verb Tense Incorrect: When I came home. the children still didn't finish dinner. based on format. Introduce letter writing to the students. Tell the students about the importance of grammatical accuracy while writing. Provide the students with a sample letter. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. List the restrictions imposed when writing formal letters.Verb Agreement Incorrect: There is many reasons why I can't help you.Chapter Four Objectives In this chapter. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. For this. Correct: He threw it out of the window. language. if any. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. such as first of all. Correct: When I came home. Explain to them what paragraphs are and why are they required. and organizational pattern of a letter. You can discuss some of the errors that the students generally make while writing. Present: If I had time. as given in the Additional Inputs section.
If you are applying for a job in an organization. ©NIIT Coordinator Guide – Personality Development Programme . Correct: She looked very good. Example: She cooks well. Correct: All of us . it should be informal. Incorrect: That is the most important of any other reason. Jane.Object Incorrect: All of us .were late. Make sure the correct form has been used. Correct: The busier you become. whether it is formal or informal. Correct: John is absent. Guidelines for Writing Letters Use the following tips to write a letter: Identify the nature of letter. Correct: Of the two books. Incorrect: The busier you become. Errors of Illogical Comparatives Check comparisons to make sure they make sense. Incorrect: Of the two books. Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. the less time you have for reading. Incorrect: The more you practice. Correct: That is the most important reason. lesser time you have for reading. Errors in Parallel Comparisons In parallel comparisons.were late. Jane.II 67 . this one is better. Correct: The young man writes badly.Fred. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. (How easy?) Most adverbs are formed by adding -ly to the adjective. Errors in Pronoun Subject . An adjective describes a noun and answers the ‘what kind’ question. Incorrect: Everyone on the project have to attend the meeting. you will get better. For example. but a few of the class are here. (How does she cook?) This exercise is relatively easy. Incorrect: Texas is bigger than any state in the United States. Correct: The more you practice. Alice. Example: She is a good cook. but a few of the class is here. this one is best. check if the correct form has been used.Fred. the better you will get. Alice. Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English: Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. it should be formal. and I . and me . Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. Correct: Texas is bigger than any other state in the United States. if you are writing a letter to your relative. Correct: Everyone on the project has to attend the meeting. Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well.
'Subject' field: The sender can write the nature or purpose of the mail in the subject field.II 68 . Use business English. Security and privacy: • • • Use the 'Bcc' field for multiple recipients. Detailing: This is the actual content or body of the message. formal letters should be precise and to the point. Avoid describing highly confidential issues. Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages: Clarity: • • • • • • • Use an appropriate subject line. This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. The organization of the body of the letter is also very important. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. The header contains the recipients' addresses. 'Bcc' field: 'Bcc' stands for blind carbon copy. ©NIIT Coordinator Guide – Personality Development Programme . The following parts are included in the body of the letter: • • The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. Avoid using angry or offensive language. Use standard font and color. The layout of the letter makes the first impression on the receiver of the letter. Avoid describing legal or controversial issues. 'Cc' field: 'Cc' stands for carbon copy. E-mail etiquette: • • Do not use letters in uppercase. do not use abbreviations and symbols. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. Proofread and check spellings before sending the message. Use an appropriate greeting. you can use abbreviations and symbols. if you are writing a formal letter. Ask the students to draft a letter and then assess their progress based on the following parameters: Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. The header of the e-mail message contains the following fields: 'To' field: The recipients' e-mail IDs are written here. For example. For example. If you are writing an informal letter. Identify the nature of language and style to be used in the letter. Closing: It includes the conclusion or the summary of the message. Identify an appropriate length for the letter. while the body comprises the main message. Keep the message short and simple. Quote accurate data/facts.
and personal complaints about coworkers.II 69 . and sarcasm. and emotions. Avoid using chat language. Avoid humor.• • • • Avoid sending spam or unsolicited mass mails. A paragraph revolves around one main idea. What is a topic sentence? Why it is important? Ans. What is a paragraph? Ans. Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. conflicts. It is important because all the sentences in the paragraph are directly related to it. jokes. b. A Paragraph is a group of sentences. easily readable bits. A topic sentence is the sentence in a paragraph that explains the main idea. ©NIIT Coordinator Guide – Personality Development Programme . Do not send e-mail messages to discuss confidential matters such as disciplinary action. It is used to arrange content into small. acronyms.
Later. and at the end of the day we are as stuffed (full) as the turkey. the speed at which e-mail is transferred from one place to another is much faster than post. They prepare many traditional foods such as turkey. Solutions to Section 4. e. 63. and at the end of the day we are as stuffed (full) as the turkey. Thanks giving is a family celebration. What is coherence? How is coherence achieved in a paragraph? Ans. Everyone eats more than usual.5. My aunt bakes a turkey and fills it with stuffing. My relatives also make vegetables. 2. salads. The receiver can use the information sent by e-mail and can manage the data easily. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. They help establish a relationship between two sentences. on the other hand. This organization of data is not possible in the case of post. The content that is sent or received may be formal or informal. The sentences should be arranged in the following order: 1. Linking devices are words or phrases that are used to connect two or more sentences. 67. On this day the Americans remember the first thanksgiving feast of the early American colonists. a mixture of bread and spices. a mixture of bread and spices. In my family everyone brings a special dish for the thanksgiving meal. e-mails are free of cost but post is not. My relatives also make vegetables. and at least four pies. Coherence means logicality. and at least four pies. depending on the distance and the quantity of information being communicated. sweet potatoes and cranberry sauce. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph. However. 2. sweet potatoes and cranberry sauce. Examples of linking devices are first of all. Sending mails by post may be expensive. 3. In addition. 61. It is also an important feature of paragraph writing. They are similar in some respects but differ in others. 4. 7. 65. On this day the Americans remember the first thanksgiving feast of the early American colonists. Ans. and whereas.c. ©NIIT Coordinator Guide – Personality Development Programme . It is an important feature of paragraph writing. 62.1 Write paragraphs on the following topics: 1. d. What is cohesion? Why is cohesion important in a paragraph? Ans. salads. E-mail and Post are similar in some respects but different in others Ans. large information can be sent from one place to another. 5. In both email and post. For example. Cohesion means unity of thought. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. They prepare many traditional foods such as turkey. Everyone eats more than usual.II 70 . What are linking devices? Why are they important? Ans. E-mail and post are different means of communication. 6. the information received can be forwarded to another destination with some addition in the content. Thanks giving is a family celebration. 66. My aunt bakes a turkey and fills it with stuffing. In my family everyone brings a special dish for the thanksgiving meal. 64. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense.
Fax also converts messages into electric signals that can travel through telephone lines. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. In contrast. To send a fax. Both telephone and fax use telephone lines to send and receive messages. The transmission speed of the telephone is very high as compared to the transmission speed of post. In e-mail. 3. Email is preferable for many reasons Ans. because of its speed and broadcasting ability. A message sent through post needs a postal address to reach its destination 4. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. e-mail can be shared among various users efficiently and effectively. E-mail and Telephone differ in many ways Ans.II 71 . Electronic communication. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. The telephone converts sound signals into electric signals. 7. However. persons can only read the messages written by the sender. E-mail allows various users to send large amounts of information to the other users. In a telephonic conversation. Fax is very different from an email Ans. They both provide a moderate level of security. Telephone communication is entirely different from that of a post Ans. The telephone and fax are similar to each other in many aspects. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . Both fax and e-mail are modern means of communication but are different from each other is several aspects. whereas a message sent through fax is delivered within a few minutes. Ans. In addition. which can be transmitted over the line. there is direct one-to-one interaction. the person can hear the voice of the other person whereas in post. which is not possible in the case of telephone. Post provides simple communication. the transmission speed is slow as compared to fax.2 1. Post and fax are different in several respects. The transmission speed for both is very high. However.5. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. e-mails enable us to send large amounts of data and stored it for future reference. E-mail can carry files in the form of attachments. post allows you to send and receive a large quantity of information. Solutions to Section 4. data can be managed more easily in e-mail. Post is cheaper but slower than fax. Two fax machines are required to send and receive messages. Post and Fax are different in many respects Ans. In telephonic communication. The usage of telephone is more convenient as compared to e-mail. whereas fax provides electronic communication. E-mail is a much better medium of communication in comparison with other transmission methods. 6. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form. A message sent through post is delivered to the receiver in many days. It is very easy to manage data because e-mail enables you to send the same information to different users easily.K. City Public School R.2. The telephone and post are different means of communication. 5. Both e-mail and the telephone are means of communication but differ in many ways. you need a fax number to identify the fax machine at the receiver's end. Telephone and fax share certain common features Ans.
The residents fear outbreak of diseases anytime. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . I hope you be able to spare some precious time from your busy schedule and grace the occasion. the residents have become easy victims of water-borne diseases. is not paying equal attention in providing civic amenities to the residents of different parts of the city. Ans. colonies like Nandnagri.The District Collector Delhi Subject: School Annual Function invitation Sir. These are areas where VIPs and the rich reside. Your presence shall be a source of inspiration to the students. The Principal will read out the annual report highlighting the achievements of the school in academics and sports. James School Leader 2. Our school is going to hold an annual function on 25th Sep. It is unfortunate that the Municipal Corporation. which are more cleaner. school leader of the City Public School. are left to rot and stink. The drains are open and keep overflowing with garbage and dirt. I am James. south Delhi. Thanking you. There are certain parts of New Delhi.II 72 . We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. particularly. In contrast. 2005. Our principal will preside over the function. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. Due to nonavailability of pure drinking water. Yours faithfully. and greener due to regular maintenance. Heaps of dirt keeps lying on the streets. Delhi. It will be a privilege for us to have you as our chief guest for the annual function. inhabited mostly by low-income groups. Supply of water is very irregular and inadequate. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. spacious.
IT (II) year examination. had appeared in the B. Yours faithfully. I request you to ask the concerned staff to send my certificate as soon as possible.Sc. a student of XYZ College. I have submitted Parul Sharma's certificate in the university office. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi. IT (II) year Roll No. Adhiraj Singh.Sc. Ans.Sc.3.II 73 . Adhiraj Singh B. Subject: Received wrong set of certificates Sir. which belongs to Parul of B. I have received the certificates for Roll Number 134567. I. IT (I) year. 0234567 ©NIIT Coordinator Guide – Personality Development Programme . Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones. My roll number is 0234567. Unfortunately. I am facing a great amount of inconvenience due to the nonavailability of my certificates.
Our session has started and I too am trying to adjust to the new life. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. This would have made lot of difference. 2. My new session will be starting in the month of April. Firstly. I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons. please do come and meet me. The first few days are tough.000/-. How are you? I hope all of you are doing well at home. so you must be feeling homesick. John ©NIIT Coordinator Guide – Personality Development Programme . I will be able to meet all my requirements if you can send me Rs.II 74 . I need to buy certain books and submit the fees for the new session.4. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B. Mata Gujri Hostel Balawala Dehradun 14 sep. I can’t wait to meet you during the upcoming vacations. Ans. Fortunately. XYZ 5. course. But I really wish we were in the same college. 2005 My dear Dad. Imagine you are staying in a hostel. In case you get time. .E. Do take good care of yourself. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. In addition. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari. Yours lovingly. Yours affectionately. Hope you are doing fine. This is the first time you have been staying away from home. as we would have enjoyed our college life as we enjoyed our school days. For this. Rest is fine here and please do reply as soon as possible. I need to purchase stationery. I came to know from your brother that you are staying in a hostel. I have made a few friends. You will be glad to know that the results of the annual examination are out and I have passed with distinction. course in Faridabad.E. Ans.
Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. Explain the difference between direct and indirect speech while reading. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section. These include elements such as fonts. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. you can use the following approach: Initiate a classroom discussion by explaining the importance of reading in our daily lives. It also involves drawing inferences. ask them to attempt the relevant questions. Tell them how reading improves one's perception and develops the thinking process.Chapter Five Objectives In this chapter. the students have learned to: Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. Tell the students that reading refers to the ability of understanding any written language and is central to any profession. Understanding nonverbal signals. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. Explain the importance of reading and how it can improve one’s personality. After skimming. Discuss what is reading and what are the various types of reading. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time.4. bold typeface. underlines. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas. Ask the students to take a reading ability test by reading the comprehension given in Section 5. Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. Understanding the paragraph structure.II 75 . the students should read the complete text slowly and carefully to identify the relevant information. they can go for surface level reading when reading for pleasure. Explain to the students. the benefits of the ability to read well. Then. Anticipating and determining the meaning of words. and various layout features. Explain to the students that reading involves comprehending and understanding a written document. Tell the students that effective reading can be understood as a scientific process that involves: Skimming and scanning. Understanding the text structure. This process is known as scanning. This skill is utilized more than the other communication skills of writing and speaking. they should also concentrate on nonverbal signals. However. ©NIIT Coordinator Guide – Personality Development Programme . making comparisons. italics. In this process. the students should be able to understand the purpose and general content of the text. and asking questions.
between that word and a word that is familiar to them. Each paragraph deals with one aspect of the subject. Most texts start with a title and sometimes a subtitle. The number of sentences and words in a paragraph depends on the subject. that is. explanations. To anticipate the meaning of a word. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. each paragraph can have its own subtitle. It is an important part of communication. or section. and summary. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences. Paragraphs are linked in a logical way by link words. paragraphs contain between 75 to 150 words. an introduction. Figures: Represent pictorial representation of an idea or a concept. which can also be used within a paragraph.These layout features are: Heading: Refers to the title at the top of a document. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. paragraphs. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. Reading means understanding text. examples. The introduction part mostly informs the reader about the content of the document. The heading indicates the subject matter being discussed in a particular document. Captions: Represent comments on figures. or an explanation of a particular section or chapter. an adjective. or section. ©NIIT Coordinator Guide – Personality Development Programme . a noun.II 76 . or an adverb. The second part: Consists of sentences that develop the main idea of the paragraph. Subheading: Presents a brief summary. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. how is it related to the other words in the sentence. What is reading? Ans. Understanding the Structure of Text The structure of a text consists of various parts. and other supporting evidences. The conclusion part puts the subject matter in the right perspective. if any. Determining the relation: Understand the relation. Determining the function of the word: Understand the function of the word in the sentence. A paragraph consists of the following parts: The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. therefore. page. These sentences may contain arguments. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. details. such as title. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. the students should look for the following clues and indications: Determining the word class: Understand if the word is a verb. chapter. On an average.
6. To help students determine what to read and how to read. Who. What does the phrase. Why is reading important? Ans. 3. such as preparing for examinations. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). Reading is an important communication skill. Reading is done for a variety of purposes. Reading is of two types. 2. 4. 4. B ©NIIT Coordinator Guide – Personality Development Programme . Ans. 5. Reading has many advantages. Why is loud reading not 'reading'? Ans. Deeper level reading involves concept forming. gaining information. So. Ans. Usually. To encourage students develop a reading habit. Who will be able to make the best of the opportunities? Ans. interpretation. Reading is important to understand any piece of text. They are: Ans. "make the best of the opportunities". and seeking pleasure. according to the author. surface level reading and deeper level reading. we make notes.2. Solutions to Check your Progress 2 1. Loud reading seldom leads to understanding the content. it is not considered as reading. and critical evaluation of the relevant content. The two purposes of this lecture are: Ans. learning a subject. refer to? Ans. 3. Surface level reading is done mainly for pleasure. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities.II 77 . Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. What are the different kinds of reading? Ans. Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities.
For writing impressively. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. Yes. Printed books in the native language are easily available and are within the reach of a common man. 9. This is because getting the reading material in printed manner in the native language is very easy. 8. 12. I do agree with the view that reading helps improve writing skills. We develop concepts. Yes. Does the speaker emphasize the need for exposure to the native variety of English? Ans. 11. We read newspapers. How does reading a novel improve one's personality? Ans. Refer to Unit 7. For both these requirements. 10. 7. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. Do you agree with the view. you will be able to write more impressively. reading is a must. Yes. Yes. and a whole lot of other things. Reading a novel helps us to develop a wider area of perception and a coherent thought process. you can improve your vocabulary. the speaker emphasizes the need for exposure to the native variety of English to non-natives. one should have a deeper understanding of the topic and a good vocabulary. We read textbooks and other related books. ©NIIT Coordinator Guide – Personality Development Programme .Presentation and Public Speaking. Why? Ans. Slide2 supports this view. which leads to an improved personality.We do not develop concepts.II 78 . the passage suggests that reading helps to improve writing skills. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text. Indians have the good opportunity for exposure to the native variety of language. Yes. By developing your reading habits. magazines. Why does the speaker say that reading is a good source of entertainment? Ans. As a result. Do Indians have a good opportunity for exposure to native variety of language? How? Ans.
is not known to many people? Ans. Mohandas was impressed by Sheik because he was tall and strong. What did the Sheik advice Mohandas? Ans. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression. Mohandas was against telling a lie to his mother. Sheik advised Mohandas to eat meat if he wished to grow tall and strong. People should read newspapers and magazines on a day-to-day basis.' What was Mohandas against? Ans.13. One should not read without interest because the reader will not be able to understand the piece of text in such a situation. Name some material that people need to read on a day-to-day basis? Ans. In addition. 2. ©NIIT Coordinator Guide – Personality Development Programme . according to the author. people who regularly read newspapers. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. Reading improves our personality and general awareness. the reader will not be able to recall the text when he or she needs it. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. 17. Can you add to the list? Ans. What does the speaker suggest to the students to read. 15. yet he was much impressed by Sheik. Why? Ans. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully. As a result. Solutions to Check your Progress 3 1. The development of thinking processes is a benefit of reading that is not known to most people. Why should one not read without interest? Ans. 14. Which benefit of reading. 'He was not against eating meat. 16..' Why was Mohandas impressed by the Sheik? Ans. These two aspects help in maintaining good social interaction. 3. 'Sheik had a bad reputation..II 79 .
which are related to the passage. What did the Congress do in Kakinada in 1923? Ans. Mohandas stole money to buy cigarettes. Solutions to Check your Progress 4 1. Who was the little girl in the story? Ans. Why did Mohandas have to steal money? Ans. The Congress held a meeting in Kakinada in 1923. The Wright brothers made the first aeroplane in 1903. canvas. Against whom were the Indians fighting? For what? Ans. 3. Indians were fighting against the British to gain freedom. 2.4. How the experiment was conducted by the Wright Brothers an important event? Ans. Ans. These are among the six sentences. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. which agree with the statements in the passage. Write the letters indicating the six true statements in your answer book. What was the important thing the Wright Brothers did in 1903? Ans. Solutions to Check your Progress 6 Read the following sentences. 2. The plane made by the Wright brothers was made up of wood. People who had put up the exhibition bought a ticket for Nehru. The little girl in the story was Durgabai. 4. The planes of today are made up of Magnalium.II 80 . The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . How was the plane made by the Wright Brothers different from the modern planes? Ans. Solutions to Check your Progress 5 1. 3. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. and wire. 5. The experiment conducted by the Wright brothers enabled humans to fly. Who bought a ticket for Nehru? Ans.
Sita asked me why I had given her only 3 marks for that answer. They said that they will not to go to the computer center from the following day. He admitted that he hates to go late. He said. Mary said. 4." Ans.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech. "We do not go to the computer center from tomorrow. "Oh! What a long snake!" Ans. 3. 5. Govind said." Ans. 1. "I hate to go late. "Will you please show me the way to Lal Bagh." Ans. Peter asked me to show him the way to Lal Bagh. The child exclaimed that it was a long snake. 6. "Did you pay my fee yesterday?" Ans." Ans. Govind asked me if I had paid his fee the previous day. 2. The child said. Mary requested me to lift that bag for her. Peter said. They said. "Why have you given me only 3 marks for this answer?" Ans. 7. Sita said. ©NIIT Coordinator Guide – Personality Development Programme . "Can you kindly lift this bag for me.II 81 .
Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. "What a pity I have answered all the questions wrong in the exam!" Ans. given formally or officially. Secondly. ©NIIT Coordinator Guide – Personality Development Programme . She rued the fact that she had answered all the questions incorrectly in the exam. A period marked by distinctive character or reckoned from a fixed point or event." Ans. also write the other possible meanings for the same word. 9.8.4 1. Ans. Absence of light or illumination. 10. She said. the state of being held in low esteem. proceed. having an exaggerated sense of selfimportance. A purposeful or industrious undertaking (especially one that requires effort or boldness). The officer ordered his subordinates to report by 5 o' clock in the morning. Solutions to Section 5." Ans. relevant information or interconnection. "You should report by 5 o' clock in the morning. presented. concerned with worldly rather than spiritual interests. Characteristic of false pride. dignified manner or conduct. The officer said to his subordinates. The teacher said. Absent-minded dreaming while awake. express moral judgments. given as a gift. have an emotional impact upon. "All of you should submit the record notes by tomorrow evening.II 82 . Burdened psychologically or mentally. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. Free from emotional agitation or nervous tension. the tangible substance that makes up a physical object. Absence of moral or spiritual values. The teacher ordered all the students to submit the record notes by the following evening. to change location. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred.
Live (in a certain place). A deceptive manoeuvre (especially to avoid capture). Completely clear and fine. Why was Nehru not able to convey everything that he wanted in his letter? tttt. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause.II 83 . quietly or secretly. Characterized by absence of emotional agitation. t. w. to avoid being observed.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. q. ©NIIT Coordinator Guide – Personality Development Programme . Ans. u. Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. s. according to Nehru. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p. wwww. 2. vvvv. v. 3. x. and then even simple.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. Ans. The ten comprehension questions covering the entire text are: 68. ordinary men and women become heroes. Letter was not sufficient to convey all his thoughts. He was weak. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. r. The ten multiple choice type comprehension questions covering the entire text are: 69. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. He did not have time to write uuuu. who came to Karnasuvarna. In prison one cannot write long letters. elevated in nature or style. and history becomes stirring and epoch-making.
c. Stalin Ans. Which is the most famous book of Nehru? rrrrr. For knowledge z.Ans. to give sermons ccccc. to argue ddddd. Lenin dd. c. a. b. Godan ©NIIT Coordinator Guide – Personality Development Programme . Geetanjali ttttt. to read Ans. Napoleon Bonaparte lllll.II 84 . For knowledge zzzz. Who started the Russian Revolution? nnnnn. My Experiments With Truth sssss. Sarojini Naidu Ans. The Discovery Of India uuuuu. Jeanne d' Arc cc. Lenin ooooo. Jeanne d' Arc mmmmm. to discuss aa. a. Mahatma Gandhi hhhhh. Indira Gandhi bb. To whom is this letter addressed? fffff. For trade aaaaa. Kamla Nehru iiiii. Mussolini ppppp. For adventure yyyy. Why did Hiuen Tsang come to India? xxxx. Indira Gandhi was inspired by the story of: jjjjj. y. Jesus Christ kkkkk. d. Indira Gandhi ggggg. Letter was not sufficient to convey all his thoughts. For touring India Ans. The best way to distinguish between right and wrong is: bbbbb. Abraham Lincoln qqqqq.Adolf Hitler Ans. to discuss eeeee.
He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. If she ever found herself in doubt. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. Tihar jail gggggg. b. Nainital 4. c. On her birthday. Like a good father. Bapuji xxxxx. Through this letter. Naini prison. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. the best friend of his daughter could be: vvvvv. Ans. Lenin. he reaches out to her from the prison through a letter. b. The Discovery Of India ee. Indira Gandhi was born in the year: zzzzz. Write a paragraph on Nehru's love for his daughter based on this letter Ans. 1923 aaaaaa. Nehru himself wwwww. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life.II 85 . Instead of the usual material presents. Her mother ff. According to Nehru. and told Indira that she should stay inspired by such people and serve her country. Nehru reminded Indira of heroes such as Jeanne d’ Arc.Ans. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. Andaman and Nicobar Islands eeeeee. ©NIIT Coordinator Guide – Personality Development Programme . Nainital ffffff. he sent her invaluable advice and his blessings. it is evident that Nehru loved his daughter deeply. None of these Ans. 1917 gg. Write a summary of the letter without losing meaning of the text in about 150 words. 1914 Ans. Where was Nehru imprisoned? dddddd. 1917 bbbbbb. 1921 cccccc. 5. Sarojini Naidu Ans. she should never do anything in secret as if she had something to fear or hide. Her mother yyyyy. and Mahatma Gandhi. Naini prison. c.
6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:
This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.
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Chapter Six Objectives In this chapter, the students have learned to:
Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions
Focus Areas To conduct this session, you can use the following approach:
Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:
Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.
After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"
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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:
Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility
Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.
2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.
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We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy. The father was keen to make his son happy. He loved his child a lot. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. inspite of his past happenings. who regains hope and faith in everything because finally a man waves back at him. Just to make his child happy. The stranger woke up early in the morning. Is there any message by the author? Ans. The stranger hated children because his wife died while giving birth to their first child. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. The happiest person at the end of the story is Schwamm’s son. and waved his hand in response to the small child. Ans. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. not even a single passenger from the train waved back. 6. Just for his child's sake. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. Why did the stranger hate children? Did he really hate them? How do you know? Ans. The train halted at Saharanpur.3. What is the central idea of this short story. The moral of this story is that determination is as important as taking the initiative to achieve a goal. However.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. and tries to fight it by going and waving back at Schwamm’s son.II 89 . 5. One man. Schwamm decides to board the train to wave at his child. The blind man started talking to the girl in a very friendly manner. The story revolves around a small kid. Solution to Section 6. The stranger thought that the kid was the reason for his wife’s death. subconsciously knows that his belief is baseless. 4. it was not true that the stranger did not like small children at all. ©NIIT Coordinator Guide – Personality Development Programme . who is very sensitive and emotional. The stranger. Ans. said goodbye and got down at the station. boarded the train. he went to a different city to board a train. The girl collected her things. develops feelings for the little boy and does the same just for the sake of his happiness. Comment on Schwamm as a loving father. who dislikes children because of his wife’s death. Schwamm was a very loving and a kind-hearted father. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. It tells us how little incidents can make huge changes in our life. Write a critical appreciation of the short story in about 100 words. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face.
Mary did not come to school today. When is the school reopening ? 4. Ram has not paid the telephone bill. The school is reopening on August 1.5 Convert the following statements into interrogative sentences. Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme . 2005. Did Mary came to school today ? 3. Ans. Has Ram paid the telephone bill ? 2. 1.II 90 . The suicide bombers escaped from the police. Ans. Ans.Solution to Section 6. Ans.
Preview key points: The key points of the presentation should be mentioned in the introduction. nationality. Then. you need to: Capture the attention of the audience: Use jokes. Tell them how visuals can help them in making a presentation successful. quotations. Explain the importance of body language while delivering a presentation. Body In the body. organize the material around the objectives. Tell the students that further analysis of the audience in terms of age. Tell the students that rehearsals must be conducted before delivering the final presentation. They should look confident and establish good eye contact with the audience. Structure the information properly: The information must have a logical structure and order. The structure of a presentation consists of three parts: Introduction Body Conclusion Introduction In the introduction. the objective of the presentation needs to be clear. Explain to the students the various methods of delivering a presentation. brainstorm and collect all the relevant material. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section. The content and the style of presentation should match the objectives. which helps in modifying the presentation according to the response of the audience. Explain to the students the importance of using visuals in a presentation. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. Inform the students about the importance of organizing a presentation. ©NIIT Coordinator Guide – Personality Development Programme . After the objectives have been clearly established. Discuss the advantages and disadvantages of the various methods of presentation. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. Tell the students to use body language as an additional support. Writing a content outline before the presentation helps present a structured presentation.II 91 . and background knowledge should be made before the presentation. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. Tell the students that analysis must be carried out throughout the presentation. Tell the students to follow the method with which they feel comfortable and confident.Chapter Seven Objectives In this chapter. Each slide should contain a maximum of six points. Explain each point adequately: Any point that may be new to the audience should be adequately explained. you need to: Limit the content to a few key points: The content of the presentation can be chunked into key points. Discuss the structure of a presentation. you can take the following approach: Explain the various steps that the students should follow to create a successful presentation. sex. the students have learned to: Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. or questions to capture the attention of the audience. stories.
audible voice Used correct pause.1 4. lack of confidence and presentation skills can result in poor performance.1 3.2 5 5. Explain to the students that lack of performance does not necessarily mean lack of knowledge.3 5.2 4 4. however.2 2.1 5.3 2.1 2.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear. 1 1. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved. You might be having complete knowledge of a subject.5 3 3.1 2 2. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . No. Encourage questions: Questions should be encouraged at the end of the presentation.5 6 6. stress.II 92 . Conclusion In the conclusion. Any doubts can be clarified at this time.2 5.4 2. you need to: Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out.4 5.1 6. Evaluate the presentation on the basis of the following parameters: S. Ensure that the ideas keep flowing: One key point should lead to another. A logical flow will also help in easy transition from one topic to another. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success. This also ensures a quick revision of the content. Ask the students to give a PowerPoint presentation.
Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. transparent plastic. or diagrams that does not fit in the transparency are distributed to the audience as handouts.1 8 8.II 93 . They are attractive to look at and are cost effective. types. Dress appropriately. graphics. Whiteboard: A whiteboard is similar to a blackboard. font sizes. Use effective strategies to remember the content. ©NIIT Coordinator Guide – Personality Development Programme . charts. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. Follow certain guidelines while delivering the presentation. or additional data. Prepare for the presentation well in advance. Common Visual Aids The commonly used visual aids are: Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors. Use visual aids appropriately. charts. bullets. At any point of time. No. and styles in a presentation. Markers of different colors can be used on a whiteboard to write or highlight information on the board. the students need to: Structure the content logically. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. and are made of a thick. They can be used more than once. Posters: Posters are large sheets of hard paper and can be used to depict pictures. Handouts: Data in the form of figures.S. They are cheap and affordable. 7 7. the presenter can flip back to a previous page and refer to it.
©NIIT Coordinator Guide – Personality Development Programme .II 94 .
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