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Coordinator Guide – Personality Development Programme - II 1
CH A PT ER - SPEC IF IC IN PU T S: P A R T - I
Chapter One Objectives In this chapter, the students have learned to:
Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning
Focus Areas To conduct this session, you can take the following approach:
Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.
Coordinator Guide – Personality Development Programme - II 2
Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.
Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.
Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:
Coordinator Guide – Personality Development Programme - II 3
John created the course by putting the content in the checked frames. Meanwhile. read books. David gave John ideas to improve the readability of scripts. After the templates were finalized. Only Ashish was authorized to install the audio software. Sheila made several phone calls to voice-over artists and fixed dates with them. ©NIIT Coordinator Guide – Personality Development Programme . Team members from various departments where part of the project team. David also suggested John to include some examples in the script. arrows. Chris was busy coding for the course. John listened to the freshly-prepared audio and checked it against the script. John also coordinated with Monicato discuss the various ideas for the kinds of images to include. He found a few mismatches and asked Sheila to rectify the errors. David manually checked all the templates and gave suggestions to improve the usability of the templates. he suggested that the buttons should be placed a bit lower so that the correct answer. created the buttons.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. She asked Ashish to install it. who loves working with colors. John also mailed Sheila the script for which the audio had to be recorded. Monica. sidebars. Sheila needed the audio software to edit the same. and then wrote the script. John asked Monica to modify some pictures. John also shared the script with David. The project plan was made and shared with all the stakeholders. when displayed. Chris changed the pixel values of the buttons.II 4 . This project involved developing a course about the basics of HTML. He researched extensively on the Internet. He wrote a large volume of code and checked the templates several times for errors. The team members were assigned different roles and responsibilities. did not overlap the button. For example. divided the content into lessons. and images for the frames. As a result. He also wrote the script for the project. to make it more effective.
content developers provide technical support to end users. interfaces for intranets. Programmers: A programmer is responsible for writing. ISV partners. Web banners. providing in-house software training. voices. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization: Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. The content developer may design applications for various technical and commercial users. and Corel Draw. In addition. A computer programmer may be required to use various computer languages. Fireworks. analyzing source systems and business requirements. or help desk technicians. identifying business rules. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. In some companies. which are called programs. ©NIIT Coordinator Guide – Personality Development Programme . testing. Network Administrator: A network administrator manages the network of the organization. Content developers: A content developer is responsible for writing and modifying programs. and the customers. System administrators: A system administrator manages the hardware of computers and networks in a company. the system administrator may also be responsible for providing training on support skills to the IT personnel. presales and services organizations. Illustrator. Web designers use software such as Photoshop. websites. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. ask the students to identify the roles involved. and working as client support representatives. graphics. personnel. The system analyst helps the organization get the maximum benefit from its investment in equipment. or sound effects. and business processes. customer service engineers. The network administrator should be accessible at all times to solve problems related to networks. Web designers: A Web designer designs Web pages. Sound engineers: A sound engineer mixes and synchronizes music.Based on the given case study. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. These programs specify instructions for computers to perform various functions. creating logical and physical data models.II 5 . and other requirements for Web-related products. Some of the common responsibilities include installing and maintaining software. Some of the other responsibilities include leading projects. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. and maintaining detailed instructions.
A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B. your professional satisfaction level is low and you should look forward to improving your job conditions. Short-term professional goals refer to the goals to be achieved within two to three years. However. he is not confident about his communication skills and is not comfortable doing sales. If you have responded with a 'No' to most of these elements. He has also worked at Smart Developers as a technical writer for one year. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. 2. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements. He regularly organizes technical fests and seminars. Don is an avid sports person and has represented his college cricket team at the university level.II 6 . Prepare a brief self-portrait of yourself for a professional career. Don is also good at supervising tasks because he has excellent monitoring skills.Solutions to Chapter One Questions 1. he won the first prize in technical writing. and is currently working as a software developer at Technology Systems. Write about your short-term and long-term professional goals. ©NIIT Coordinator Guide – Personality Development Programme . You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years.Tech. He is very innovative and takes initiative in all the functions related to his field. Ans. He offers his support and advice when required. While working at Smart Developers. He constantly evaluates his surroundings and analyzes situations. Ans.
as shown: S. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3. These goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme . To prepare a self-improvement plan. which achievement has given you immense satisfaction? What. 3. Prepare a self-improvement plan for the next five years. Ans. 2. according to you. 1.No.II 7 . Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list. which job or position would you like to attain? In your past. List your weaknesses. List your strengths. Select your strengths from the following list (This is not an exhaustive list.): Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4.): Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5. Ans. what do you want most from your job? If you were granted a wish. Ans. Long-term goals are derived from the vision of the person. create a table with three columns.Long-term professional goals refer to the goals to be achieved after at least five years.
No. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. 12. She works hard and is known as a motivating team player. If any feedback for improvement is given to her. she tends to ignore her health care routine and this results in fatigue and depression. She gets inspired by reading 'The Alchemist'.II 8 . 19. 16. and should have strong management skills. 15. She is disciplined and loyal towards her work. 10. He should always work towards building healthy professional and personal relationships. Besides working hard. She always strives to improve. describe yourself as well as your prospective life partner. 17. 3. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. 14. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. What type of people irritate you? List the moral values that you abide by. A sample portrait is given below: Donna Bard is a kind hearted and honest girl. she accepts it gracefully and works towards removing her weaknesses. However. If you are single.S. 5. He should always exude high energy levels. ©NIIT Coordinator Guide – Personality Development Programme . he should enjoy participating in sports activities. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. 7. You can create your personal word portrait by answering the following questions: 1. She works as a manager in an organization. Ans. 2. He should preferably be an M. He should be an avid reader and should constantly update himself with new technologies. 13. He should have good leadership qualities. 18. Similarly. List the minimum standard of performance that your prospective spouse should achieve. 4. 9. which talks about pursuing one’s dreams. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. 4. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions. 5. prepare a portrait. you can create a word portrait of your prospective life partner by answering the following questions: 11.Tech. List negative personality traits that you don't want your spouse to have. He should aim for a peaceful and prosperous life. 8. 6. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. 20.
Ask the students to make a list of all the educational qualifications. skills. as given in the additional inputs section. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. it is necessary to analyze the job opportunity and ensure that it matches their expectations.Chapter Two Objectives In this chapter. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. you can take the following approach: Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview. which is common in all the organizations.II 9 . Tell the students that it helps to know the various characteristics of interviewers. This information is provided for you in the additional inputs section. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. and special achievements as mentioned in their bio-data. you can tell the students about the different types of interviews that are conducted. To prepare students for the interview. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. To do this analysis. The bio-data is the most important document in the interview. Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. After this exercise. projects. values. trainings taken. ©NIIT Coordinator Guide – Personality Development Programme . ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. At this point. Give the students a list of desirable qualities that organizations look for. This exercise will help the students assess their personality. the students have learned to: Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. start with discussing the screening and selection procedure. it is very important for them to analyze the job opportunity. and abilities. Tell the students that to target a suitable job. Tell the students that before they apply for any job.
as shown: Expected Factors 1. Sit straight and alert. Annual turnover 4. tell them to fill in the information in front of the respective factor in the table. Mirror the interviewer's techniques. look at their self assessment and career planning analysis. Keep your hands on your lap. After all the students have selected at least one job opportunity. ask them to refer to the company's website and brochures to gather more information. Relax! Don't rush through the interview. Future plans of the company 7. students who have been able to tap the job opportunity of their choice will be happy with the outcome. Others may find that the job opportunity does not seem to match their expectations. Background of the company 2. and discuss the same with their friends. ask them to assess it keeping in mind the 15 factors given to them. Any news-making issue in the past 9. Tips on Body language During an interview. Instruct the students to draw a table with two columns. ask them to select the job opportunity they think will match their expectations.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. Number of employees 5. Then. Type of work 12. Position offered 10. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. Qualities required 13. Then. Competitors 8.II 10 . ©NIIT Coordinator Guide – Personality Development Programme . Job safety 11. Agreement contract/service bond 15. Remuneration/perks 14. Maintain regular. attentive eye contact. Give a formal smile. Location 6. always remember to: Shake hands firmly with the interviewer. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. Ask such students to select another job opportunity article and repeat the exercise. At the end of this exercise. Give students time to research all information. Products and services 3.
May be scheduled or unscheduled. Is a convenient and speedy method of recruitment. The number of interviewers may vary. and occasionally. Is conducted over the phone. May be conducted for candidates residing in a different country or at distant locations. and special software. Involves direct assessment of the interviewee by the interviewer. Can serve as a platform to check validity of information in the resume. Could involve walk-in interviews. Has a set of fixed questions for all interviewees. Has a fixed evaluation scheme to assess the interviewees. Involves questions that are asked on the area or field each interviewer represents. Is cost-efficient and less time-consuming. Involves questions that are often framed beforehand. Is conducted over the phone line by using a microphone. Usually involves each interviewer targeting a particular aspect of the interviewee's skills.II 11 . Can be held for all posts and for all levels. Involves presentations by companies who want to recruit the students. Provides an interviewee several chances to present his/her abilities and skill set. The various types of interviews are: A one-on-one interview: • • • • Is an interview between the interviewee and one interviewer. Is an interview between one interviewee and a panel of two or more interviewers. Is usually used to screen interviewees. an on-the-job specialist. Requires participants to appear for selection tests. A board interview: • • • • • • A rotational interview: • • • A walk-in interview: • • A phone interview: • • • • • A video interview: • • • A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme . a video camera. Features a selection process that is based on the collective input of several people. and the cost that the organization wants to incur on the interview process. Is an interview of a candidate by different interviewers separately. depending on the factors such as the job profile. Is usually used to screen interviewees.Types of Interviews Different types of interviews are used in different situations. Is usually conducted by the government or large organizations. Is conducted by companies at the campuses of various colleges and universities. a psychologist in the interviewer panel. the time available. Has personnel representatives. managers.
Here is a sample bio-data: Bio-Data 1. Ans. Father's name 9. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A. Occupation 10. Name of the post 2.A. 21-D. Academic qualifications Sl. 81. 14. Limit the bio-data to two pages. 2. 24 : 410. Address . 21-D.1981. Use simple and concise sentences.present : Software Engineer : Vinay Yadav : 10.66 78.3092391 7.Engg. Give a consistent and symmetrical look. College Ambala. Period From to : raovinay10@yahoo. Address .in : Mr.S. 3.2 65. Surya Apartments. E-mail ID 8. Passed AISSCE AISSE B. Faridabad (HR) 6.V. No.permanent : 410.Solutions to Chapter Two Questions 1.24 First First First ©NIIT Coordinator Guide – Personality Development Programme . Name 3. Age 4. Marital status 11. The following guidelines needs to be followed while designing a bio-data: Avoid spelling and typing errors.co. Faridabad D. Add a cover letter or note mentioning the code number and other details specified in the advertisement.M.Tech % Marks Class 1. Faridabad (HR) 5. Use terms and phrases relevant to the industry. Date of birth. Surya Apartments.10.II 12 . D. Prepare a good bio-data of yourself. Telephone numbers : 0129 .V. Faridabad M.
Extra-curricular activities : Played cricket at the university level. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. Personal attainments/distinctions : Organized technical fests and seminars.pm Rs. list down your learnings. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. Oracle. Ans. language tests. 15. Won the first prize in technical writing. In addition. : Available on request. Here is a plan to prepare for an interview for a software engineer's post: 1. The topics can range from current events to technical topics. organizations ask candidates to discuss a specific topic among themselves. and discuss them during your interview. C++. Prepare a brief description of your favorite subject or topic. Personal interview: To prepare for a personal interview round. Project work preparation: Most organizations focus on project work because it reflects your own work. such as RDBMS and Operating Systems. such as: Why did you choose this particular project? What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone. 20.000/-pm 13. and System Analysis and Design (SAD). aptitude tests.II 13 . Date Signature 2. ©NIIT Coordinator Guide – Personality Development Programme .000/. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. References : C. and always mention if you have contributed to the advancement of any application during your training session. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds: Preliminary written tests: This includes IQ tests. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. Work experience: Sl. and technical knowledge tests. such as writing a technical paper or participating in seminars and technical competitions. Group discussions: In the group discussion round. 10. 14. and an answer as to why you chose this topic. Special attainments: List down all your special achievements.12. No. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’. Briefly write out a preparation plan for an interview for a software engineer's post. logical reasoning tests. You can practice group discussions with your friends and improve upon your communication skills. Professional skills 16. You can prepare for the preliminary written tests by using books that contain sample tests. such as ‘Role of JAVA in the Internet’. 2.
Ans. C++. Principal accomplishments : Modeling. Prepare a list of your strengths and weaknesses. and maintaining the software system.3. Maths College: B.Tech Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system. Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C.II 14 . Oracle. The qualifications and skills that will help you get selected for a job are: Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics. A software professional may possess any of the following traits: Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . List your qualifications and skills that will help you get selected for a job. and System Analysis and Design (SAD) • 4. Chemistry. Ans. Leadership quality : Handling different projects related to software systems. developing.
Vinay plans to become a project manager in the next two to three years. Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills Skills related to job : C. Introduce yourself. Assume that Vinay possesses the following qualities: Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics. and System Analysis and Design (SAD).5. I have been brought up in a atmosphere where discipline and respect for elders is a way of life. Interpersonal skills : Ability to analyze situations. and maintaining the software system.Tech : 1 year of experience as a technical writer.Tech. C++. Based on the above-mentioned qualities. I believe strongly in values like honesty and hard work. developing.M. 3 years of experience as a S/W developer. I have done B. Ambala. : Modeling. ©NIIT Coordinator Guide – Personality Development Programme . Ans. Oracle. giving comprehensive information about yourself within two minutes.Tech. Maths : B. Because he has a strong technical experience and good interpersonal skills. Handling a team of seven software professionals. Vinay has identified a goal for his professional life. 6. My name is Vinay Yadav and I am a software developer with Technologies System. Responsible for making high-quality software systems. Ans. Chemistry. Engineering College. and I am aspiring to do an M. I am a person with a high degree of integrity and team spirit. Identify an appropriate career goal for yourself by matching your qualities to the job. from M. : Designing a software system and writing code for different modules of the software system.II 15 . : Managing different projects related to software systems.
Explain to the students that if they are well prepared. and they may not have answers to all the questions. Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. They will feel light and enthusiastic. and the various interpersonal and job-related skills mentioned in the bio-data. you can take the following approach: Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview. Explain to the students that failure in an interview should not dampen their spirits. Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds. Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. Before the students give a mock interview. Explain to the students that the other candidates appearing for the interview are also like them.II 16 . ask the students to practice mock interviews with their friends. they can answer all the questions and can overcome any obstacle.Chapter Three Objectives In this chapter. ©NIIT Coordinator Guide – Personality Development Programme . In addition. Discuss the ways by which the students can release stress. if they interact with the fellow candidates. professional experiences. it will help divert their minds away from the stress and nervousness. the students have learned to: Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. They should follow a philosophical approach and start thinking of the next job opportunity. The questions can be related to their educational qualifications. They also have their own set of strengths and weaknesses. ask them to get the summarized results of their self assessment and career planning analysis with them. such as by giving mock interviews. and they should learn from such experiences. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview.
The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1.II 17 . Eye contact level 25. 7. His/her posture 16. Promptness while answering 34. Ability to use suitable closings 37. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme . Confidence level 28. His/her dress 19. His/her listening skills 40. The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4. 10. His/her resume 22. Clarity of introduction 13. Clarity of answers 31.
I feel anxious about undertaking new endeavors. Ask the students to create a table with seven columns.II 18 . they will be judged on the points given above. 23. ask the students if they are feeling more comfortable facing the interviewer. 24. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. I am extremely impatient and get easily frustrated. I feel insecure and anxious about my future. I blame myself for my mistakes. Tell the students that besides knowing about the possible questions that can be asked during the interview. as shown: Personal Stress Index S.After the mock interviews. and failures. 26. to be used if the students absolutely identify with the corresponding statement. I am very critical of any displeasing behavior around me. they need to rate each statement from 0 to 4. The body language of the students will tell the interview committee about their nature and motivation level. Tell the students that they can rate each statement by entering the number in the respective rating column. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. I am apprehensive in handling responsibility. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. they should also know about the questions that the interview committee may consider. Give the students some statements that convey the behavior pattern of a person in a given condition. For example. Accordingly. This will help them assess their actual stress level. Tell the students that by judging their team building and coordinating skills. I feel a compulsive need to prove my worth. to 0. to be used if the students strongly disagree with the statement. defeats. 25. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. consider the following questions: 21. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. The ratings vary from 4.No. 22. ©NIIT Coordinator Guide – Personality Development Programme . I find my life unfulfilling and meaningless. the interview committee will be able to determine if the candidates can work cordially. I wish for immediate appreciation and recognition. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI).
©NIIT Coordinator Guide – Personality Development Programme . ask them to add the ratings given to the 10 statements. and a PSI between 20 and 40 indicates that the students need to be counseled. A PSI between 10 and 20 indicates a favorable level. A PSI of 5 or less indicates an exceptionally low level of stress. Keep the scores of the students confidential and create an appropriate action plan for each student.II 19 .After the students have completed grading the statements.
No. This is because a favorable first impression can lead to several good opportunities. Explain to the students the importance of giving their best in the first assignment. Do not make unsolicited comments and avoid politically incorrect language and humor. They should try to know more about the parameters to evaluate performance and behavior.Chapter Four Objectives In this chapter. Arrive at the assigned time and report to the concerned person. give the students an assignment and ask them to complete it in a particular time. Observe the students while they work on their respective assignments. Overachieving the Targets Tell the students that they will be observed closely the first few days. Use formal language. and regulations of the organization should be kept reserved for a proper opportunity. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. the canteen. Such suggestions should be given only after prior consultation with seniors and colleagues. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . they need to follow the hierarchy protocol. Familiarize yourself with the new surroundings. discuss with them the evaluation process and then disclose the name of the best student. If they are full of enthusiasm. the students have learned to: Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. This will give them an impressive start and enable them to rise faster in their careers. they will be able to get along with their colleagues easily. Clarify any doubts and seek information from your new colleagues or the HR personnel. Feel secure and positive. general practices. Look confident and feel comfortable. Introduce yourself and engage in conversation with them. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. For this. Find out about the organization's rules and regulations. Ask if there is an official manual that provides such details. Instruct the students that they should not hesitate to give inputs regarding the existing projects. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. this attitude gets rubbed off on their colleagues. Warn the students that the inputs or suggestions for the values. it always helps if they know what to expect throughout the day and how to conduct themselves. They should be extra careful when interacting with others and handling a new project. and protocol.II 20 . Be careful about what you say. such as: S. Explore the building and find out the location of various departments and facilities. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. After they have completed the assignment. such as the restroom. Explain to the students the positive effects of being enthusiastic. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). Do not hesitate to ask questions. you can take the following approach: Initiate a classroom session by discussing with the students how they should spend their first day in office. and the coffee machine. On the first day at work: Be punctual and report on time. Wear a smile. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. In addition. There is usually not much work to be done on the very first day. Provide them with the tips given in the Additional Inputs section. rules. Familiarize yourself with the people who are introduced to you. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. However.
Tell them that the situations can be personal or professional. tell the students that it is not enough to simply achieve the targets. Enthusiastic Team Player To create a good impression in an organization. and extra efforts also affect their rating. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. Always try to help others. After they have written the situations. Solutions to Chapter Four Questions 1. they should try to overachieve the targets and improve upon their past performances. These things need not necessarily be related to your job. Stay healthy and fit. Make a list of your qualities. Presence of team spirit will enable them to accomplish their project and organizational goals. In addition. If the employees are enthusiastic. If they wish to secure a rating of five. Accept feedback with a positive attitude.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment.II 21 . they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. Therefore. Do not underestimate yourself. Tell them that the tips apply to all situations. This is because the lack of confidence in one area influences the other area. Think positive and talk positive. Short-term professional goals refer to the goals to be achieved within a span of two to three years. team participation. Appreciate your qualities and be proud of them. Recognize all of your accomplishments and make a list of them. Keep learning new things to boost your confidence. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. Exhibit what you do best and teach it to others. It affects your personal and professional life. they should not concentrate on only achieving the explicit targets. Believe in prayers. If they feel low. List out your short-term and long-term goals in your professional life. Ans. In addition. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. the client perceives the organization to be reliable and ready for tough assignments. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . The list of statements is as follows: Get your priorities straight. give them the list of tips that will help them overcome their problem. they should simply find clues to their problems with the help of these tips. Explain to the students that their behavior. Pamper yourself. Ask the students to list down situations where they may not feel confident. Do not take feedback on your projects personally. new employees should strike a good rapport with their seniors and team members.
Ans. your professional satisfaction level is low and you should look forward to improving your job conditions.II 22 . Long-term goals are derived from the vision of the person. what do you want most from your job? If you were granted a wish. After you have identified your short-term and long-term goals. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. you are satisfied with your current position and you should look forward to achieve your long-term professional goals. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2.If you have responded with a 'Yes' to most of these elements. Long-term professional goals refer to the goals to be achieved after at least five years. make an action plan to achieve these goals. which job or position would you like to attain? In your past. according to you. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . Prepare an action plan to achieve your goals. which achievement has given you immense satisfaction? What. If you have responded with a ‘No’ to most of these elements. Long-term goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain.
This will lead you and your team towards success. Start handling two teams simultaneously. You can use the following strategy to make a good first impression: Utilize your first day in office in getting familiar with your colleagues and the office environment. Take extra measures to perform better in your first assignment because it will help form a favorable first impression. Always support your team members and cooperate with them. Lack of time to enroll for the course and to study. In the next two years. Heavy competition. make a plan to remove them and start working as per the plan. 38. Try to collect all the information related to your organization and understand the atmosphere of the organization. This will reflect on your work and people will want you to work with them. course. 3. Start making your list of accomplishments and start working on the list of shortcomings. Ask your team members and seniors about the performance evaluation procedure. Remain in the current office for the next three to four years. In the next three years. Ask your project manager to give you a chance to work in projects that involve new technologies. 39. 35. The time span can be mentioned as follows: 32. Devote two to three hours in a week for studying.II 23 . 40. ©NIIT Coordinator Guide – Personality Development Programme . 31. You can plan to remove your respective obstacles as follows: 42. Be ready to take on new challenges. Learn about the new technologies. Write the respective deadlines in the column 'When I plan to do'. Make efforts to get noticed by always appearing confident and enthusiastic. 44. 41. Build a bond of trust and understanding with your team members. Take the long pending leaves and get yourself enrolled for the M. 33. Plan out a strategy to make a good impression on your first job. 29. After you have identified the obstacles. Family planning to relocate. Acquire a Master's degree in Technology. Good leadership qualities to be identified. Time span already given. 34. 43. Represent yourself as an enthusiastic and confident person. Always be ready for any opportunity and make sure to give your best performance.For example. Continuous process.' The list can be as follows: 27. 28. This will help you continuously assess your performance status. write that it in the column 'What I plan to do.' Then. raise the issue in an appropriate manner. make a list of things to be done to reach that level. Working on similar types of project again and again. 46. Make efforts to get noticed in your team. Now. 45. Write this list in the column 'How I plan to do. If you are not comfortable about a specific aspect about the organization. 36. Acquire a position of a senior software engineer or a team leader. 30. Discuss your goals with your family and seek their support. Ans. If possible. list the possible obstacles against each point.Tech. Always appear enthusiastic and full of confidence. study with a friend who is doing the same course. allocate a deadline for each activity. if you have joined an organization as a software developer want to become a project manager. Take your first assignment very seriously and deliver your best. In the next three years. The list of obstacles can be as follows: 37. Now.
Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. To accomplish their tasks efficiently. If a deadline has not been given for an assignment.II 24 . the students have learned to: Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. This can cause self doubt and depression. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . This will help them be enthusiastic and increase their confidence level. they should set their own deadline and work towards achieving it. however. even after investing all their energy. urgent. Again. Any delay will result in loss of energy and enthusiasm. Explain the difference between important and urgent work. you can take the following approach: Initiate a classroom session by asking the students to list their skills and capabilities. advertising this belief will help in creating a positive environment around you. On the other hand. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. In addition. lack of time can result in poor performance. Then. or not urgent. their performance goes down and they feel depressed because they could not complete the important work. not important. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. Tell the students that they should always fulfill their commitments. Urgent work needs immediate attention and provides less time for execution. ask them if they are utilizing all their skills and abilities. Adherence to commitments always boosts confidence. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. After they have made the list. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. In addition. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. one should take care to complete all urgent work on time. a person should categorize it as important. It is necessary to think well about yourself if you want others to think well about you. ask them to prioritize in order of execution. Now. Explain to the students that being physically fit will help them maintain good health and perform optimally. but need to be performed in the future. it is important to manage the various tasks and complete them within the specified time. if not managed properly. Tell the students that planning should immediately be followed by implementation. thereby ignoring the important ones. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. They should be practical and reasonable while planning their work. students should prioritize their tasks. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. important work. ask them to list other tasks that might not be important. Urgent work need not be important. Therefore. Tell the students to keep the final list with them for future reference. Inform the students that they should not keep unrealistic targets because it might result in setbacks. can become urgent after some time. You may have complete knowledge of a task. To manage a task. As a result. Therefore. They will stay active and full of energy throughout the day.Chapter Five Objectives In this chapter. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. This will enable them and their team to enjoy their accomplishments.
List out your qualities among the potentials given in this module. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. Setting priorities with practical approach: John sets his priorities before starting any work. John makes commitments and works sincerely towards meeting the deadlines. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. In addition. This beauty can be the nature or some good work going on in your neighborhood. Follow healthy eating habits. Ask the students to describe their health care routine. they will be able to manage their responsibilities in the specified time. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. How do you propose to overcome the deficient potentials? Ans. assess yourself and list down the good qualities that you possess. This enables him to accomplish the tasks in a proper manner and within the specified time. Making commitments: After setting the priorities. most of us tend to ignore the beauty around us. positive attitude. Entertain your spirit. It also enables you to relax your nerves.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. He sets realistic goals. This list will help them remain healthy and active while coping with a busy work schedule: Take 10 deep breaths. Few get the time to exercise or play a physical sport. John needs to work on the following aspects: Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. and physical fitness should also be recognized. When we talk about education and profession. Besides being assessed on your educational and professional standards by others. ask them to write the last time they went for a health check. Solutions to Chapter Five Questions 1. ©NIIT Coordinator Guide – Personality Development Programme . 2. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. and consult a dietician for further guidance. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. You can do this exercise anywhere and at any time of the day. they will be full of life and vitality. ask the students to list the various physical problems they face while working. Following is a sample list of qualities possessed by John: Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. Now. have an organic fruit everyday. Tell the students that if they are healthy. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. Admire yourself. The result will be surprising because most of the students will realize that they have not gone for a health check for years. Ans. Tell the students that they can take care of themselves if they follow these health tips. Many people tend to ignore these factors. Perform small exercises. Once in a week.II 25 . This will help them accept new challenges and perform better. Do not skip meals. In addition. This will help you remain organized. This will help in boosting your confidence on a regular basis. After a hard day at work and going through several daily chores. Make a list of all the tasks. The appreciation and encouragement act as motivators and increase his potential. factors such as enthusiasm. However. Give the students the following list of tips. This process will help them assess their real potential.
John can take the following steps to overcome his weaknesses: He will consult the physical trainer. This will help increase his physical fitness. and follow it regularly. To ensure success. This results in loss of energy and enthusiasm.II 26 . He will ensure that all projects are executed on time. set up a fitness routine. Time gap between planning and execution of project: John tends to delay the execution of planned projects. ©NIIT Coordinator Guide – Personality Development Programme . he will share the schedule with his team members and his seniors.
Multitask: Do more than one task at a time. you can monitor the amount of time you spend on doing tasks. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. they can use ‘To do’ lists. prioritizing. Ms Balanced is a smart. ask them to prioritize the tasks and allocate a time period for each task. His colleagues flock to his workstation because it is a good place to hang out. such as planning. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. Refer to the Additional Inputs section to get information on the ‘To do’ lists. Every day. He does not have time to pursue his hobbies and interests because he is in office during most weekends. At the end of the day. Delegate work to others: Identify tasks that can be delegated. successful. By listing the activities performed in a day and the time spent on each activity. Work only on those tasks that cannot be delegated. it is just that he cannot say ‘No'.II 27 . ©NIIT Coordinator Guide – Personality Development Programme . He diligently responds to all the forwarded mails from friends and colleagues. At the same time. Ask the students to make a list of tasks that they do in a day. avoid delaying task execution. they will not feel frustrated if they cannot complete specific tasks. However. After discussing the two different personalities. He would rather suffer himself than let his image suffer. You can ask the students to use the format for time sheets given in the additional inputs section. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. By doing this exercise regularly. you can take the following approach: Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. Maintaining a time log will enable them to assess their pattern and identify their problem areas. if you can do so. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. she plans for the known and the unknown. They should maintain the time log on a daily or weekly basis. This ensures that you are in a better position to manage the day ahead. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. which could otherwise throw work out of gear. the students have learned to: Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. and popular person. without becoming distracted. they will be able to assess whether they have utilized the time well. He is not climbing up the corporate ladder even after three years in the organization. and pays attention to smallest of details. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. After reviewing the daily time log for four to five days. Tell the students that they should maintain a time log. committed. Then. and avoid trying to be perfect in all the tasks undertaken. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. wherein they can write all the tasks to be done and allocate time based on the nature of the work. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. You should keep referring to them during the day. and taking sufficient breaks when performing a lengthy task. and then state the various guidelines that can be followed for effective time management. Failing to plan is equivalent to planning to fail. To create this list. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. she is completely down-to-earth and unassuming. She helps people around her and nurtures them because she believes in their potential. They also help you prioritize tasks. If only he could learn how to rule his life instead of allowing other people to rule it. he does not really like doing extra work. Tell the students that they can follow several tips to manage their time better. if any. In addition. tell the students to adhere to the following guidelines to manage time effectively: Plan and organize: Take out time for planning and organizing. Use time sheets: Time sheets can be analyzed to find ways for saving time.Chapter Six Objectives In this chapter.
II 28 . Prioritize all your tasks. and friends: Time management helps you restore the balance between work and leisure hours. Deadlines being met consistently: By prioritizing tasks and organizing schedules. This puts you in control. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. Conquer procrastination: To avoid procrastination. Plan for tasks that have deadlines. Always plan for less than 100 percent of your time. you can make sure that deadlines are met regularly. 'To Do' lists and time sheets are the tools that you use to manage time. Update the list constantly. ©NIIT Coordinator Guide – Personality Development Programme . There are two types of 'To Do' lists: Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. Do not plan for 100 percent of your time. Allocate time for pending tasks. Tell the students that effective time management results in: Ability to control one's activities: Effective time management helps you prioritize and organize your activities. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. assign some time for interruptions. Therefore. you do not feel stressed. Handle interruptions well: When planning your activities. More time for family. divide a task into a number of smaller tasks and start doing them one by one. hobbies.
Use a time sheet to track your time.You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. 3. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme . and use a 'To Do' list to plan your activities. List your activities for a week or a fortnight. Analyze whether your time is being spent usefully. It helps you track your time and analyze whether you are spending your time productively.II 29 . To use a time sheet effectively: 1. 2.
based on their lifestyle and comfort level. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. ©NIIT Coordinator Guide – Personality Development Programme . they can watch movies on TV while performing household chores. and they can even pay off their bills online while listening to their favorite music.II 30 . Ask students to think of ways to save time and still complete all the tasks for a specific day. Suggest to the students that the continuous time management process should not tire them. With every change in the daily routine. They should enjoy this activity. It is a continuous process. During the weekend.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. While traveling for office. they can make a list of points to be discussed in a specific meeting. As the changes occur in one's personal and professional lives. For example. There can be many more ideas based on the number and types of tasks listed by the students. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. the time management schedule also gets altered. they should think of innovative ideas to manage time. Tell the students that. one should make a mental note of the change and try to manage the schedule accordingly. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. Now. They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. they can make phone calls while watching television. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also. Tell them that they can refer to their personal time management survey form. These new ideas can help them manage time better and improve their performance.
and the third column will contain the time allotted for the corresponding task. or 'Not attended to. ©NIIT Coordinator Guide – Personality Development Programme . The meeting had to be postponed for another hour. This delayed the subsequent tasks. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time. 2. Ans. Skipped lunch for this reason. Prepare a time log by listing the tasks to be done in a day. 4. the second column will specify the task. You can also prepare a time log to manage your weekly or long-term tasks. 1. had to work upon another task and this activity got postponed for the next day. 3. 'Incomplete'. In addition.' A sample time log is shown as follows: S. Started to initiate a fun activity at work. This delayed the rest of the activities. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. it took two hours.Solutions to Chapter Six Questions 1. create a table comprising four columns. In the fourth column. The first column will contain the serial number. Worked on the reports and cancelled going to the gym. specify the result as 'Completed'. However. 6. These activities should be given equal importance. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. This resulted in delay in planning and executing the meeting. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. To create a time log. however. Based on the result derived. The module could have completed in an hour.II 31 . Prepare a time log for utilizing your time and note down your own reactions to your time management. 5. not all the colleagues were interested in continuing with it on the same day. therefore.No.
I will involve my team members in my work.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1. to be followed daily for 4 weeks.30 to 3.30 3. is as follows: Time 9. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues.30 to 12. To overcome my weaknesses.30 12.00 10. This unnecessarily delays the things and affects the complete schedule.00 to 11. 3. both planned and unplanned.30 11. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time.30 to 2.30 to 4.30 to 1. irrespective of the requirement.00 to 11. Here is a sample list of weaknesses related to time management: I try to do each and every task to perfection. This results in too much of work and effort.30 A time commitment plan for Module 2 of the first semester of MCA.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4.II 32 .2.00 to 10. Identify your weaknesses related to time management and create a plan to overcome it. This will help me achieve the targets on time and will enable others to learn and improve upon their performance.00 to 10. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues. Instead of making personal targets. A time commitment plan for Module 1 of the first semester of MCA. to be followed daily for 12 weeks. I will say 'No' to the tasks that do not contribute to my goals. This will help me save time.30 2.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme . I will make team targets. I plan to do the following: I will have a practical approach towards work and will try to strive for excellence rather than perfection. This results in an increased amount of work.30 to 5. is as follows: Time 9. Ans. Learning to say 'No' will help me save a lot of time. Ans.00 11.
II 33 .30 to 1.10.30 to 12.00 to 11.30 ©NIIT Coordinator Guide – Personality Development Programme .00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.30 11.30 12.00 to 11.
After you have identified the reason. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. Ignore specific feedback: Always identify the source of criticism. the better their personality will shape up. Make it a learning experience: There is always something to learn from criticism. Raising your voice. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. Students can use the following ways to accept feedback and criticism gracefully: Accept your mistakes: If you have made a mistake. Tell the students that their personality grows along with them. Irrespective of the kind of feedback. offering arguments. Do not react instantly: Reacting instantly to criticism will only show your insecurity. For this. you should learn to stay calm and ignore it. For this. and successful experiences can also help in increasing their confidence level. If you are calm and composed. you should always be ready for feedback and criticism.Chapter Seven Objectives In this chapter. Take corrective action: Instead of getting depressed or developing an inferiority complex. you can take the following approach: Initiate a classroom session by explaining the importance of a good personality. they should observe their surroundings and interact with learned people. you should never get defensive. Giving lame excuses will add up to your negative behavior. gaining knowledge is futile if the students cannot express themselves properly. you are in a better position to assess the situation. If more than one person is making a similar comment. Acknowledge the reason: If the reason behind criticism is competition. It includes various aspects of your lifestyle. If the reason behind criticism is jealousy. Factors such as courage. the students have learned to: Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. However. they should work upon improving their verbal and nonverbal communication skills. you should reply through your work. Attaining a good personality depends upon various factors. instead. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. your family and friends can guide you. Concentrate on how to gain from the criticism. ignore the criticism. Suggest that they should gain knowledge by reading content related to their field of work. you should not react instantly and reply by using harsh words. In addition. discuss it at length and get to know about the reason. you should work upon it and try to improve yourself. They should keep themselves updated with their field of work and current affairs. You should always learn from your mistakes. If a person criticizing you is doing it out of habit or frustration. you should learn from your mistakes. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. and resorting to emotional outbursts will only aggravate the situation. you should work upon it. If the criticism is about behavior or habits.II 34 . Provide the students with the list of problems they can face while communicating with others. logical analysis. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . ignore it at once and move ahead. Absorb genuine feedback: If the reason behind criticism is improvement. you should look at the possible reason and work on it. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. you should continuously assess your behavior and work on the shortcomings. There are no specific aspects that determine a personality. If it is a genuine criticism. To improve your personality. If it is out of jealousy. admit it instead of giving excuses. The more knowledge they gain.
Now. Due to the lack of knowledge of vocabulary and grammar. A good vocabulary is necessary for effective speaking. Therefore. There are two types of communication skills. they were unable to induce the dramatic effects like various emotions and sound effects. 55% respectively. Here is a list of some of the problems that the students may have faced when recording their narration: They were unable to make it sound interesting because they had to express themselves only through voice. volume. Ask students to record their voice in isolation. Here is a list of some of the problems that the students may have faced when narrating their story in the class: The students were unable to make eye contact with the rest of the class. The students should practice voice modulation to depict the emotions properly.II 35 . therefore. Therefore. and language. ask the students to narrate the same in front of the class. 38%. The following tips will help the students improve upon their verbal communication skills: When recording.To have a good personality. Use hand and face expressions to enhance the expression of what you are talking about. ©NIIT Coordinator Guide – Personality Development Programme . For this. The students should improve upon their vocabulary and grammar to make a good impact on others. Verbal communication skills consist of tone. The inability to make an eye contact is regarded as a sign of uncertainty. a person should be knowledgeable and an effective communicator. They can narrate or describe an incident. Listeners tend to pay more attention to facial and body expressions. Therefore. If a person wants to convey sincerity in his or her intentions. Communication depends upon three factors: words. they will be able to express the same. The students were nervous and felt stiffness in their body when facing the class. and. The difference between flat and modulated voice is similar to the difference between bland and spicy food. it is necessary for a person to depict his emotions and feelings effectively through his voice. form a list of common problems faced by students. you also need to improve upon your nonverbal communication skills. voice modulation. The use ratio of these three factors in any communication is 7%. the students were unable to convey the correct meaning of the story. Based on their reply. The students can use the following tips to improve upon their nonverbal communication: Use eye contact when communicating. Then. and body language. In addition. it is best conveyed through eye contact. If they are able to feel the emotions. nonverbal communication is also an integral part of communication. Verbal communication is based only on voice. a person with a positive frame of mind is more comfortable making gestures while communicating. verbal and nonverbal. the students should think of the scenario they are depicting and should bring emotions in their body. ask them to list down the problems they faced in both cases. it is necessary to inculcate positive attitude for effective communication. your verbal communication should be consistent with your body language. tone. Because some students were not able to modulate their voice.
along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. If they sport a moustache or a beard. This quality is an aggressive form of being confident and is crucial for having a good personality. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. Open to criticism: Besides making a list of achievements. they should ensure that it does not chip. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. Wear shoes that match the occasion. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. they should neatly trim the same. Apart from the above nine qualities mentioned on personality development. This change should reflect in my personality in one or two months. Within a month. I should be updated with the knowledge related to my field. Here is a sample list of shortcomings related to personality: Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings. This will help me assess my time management skills and identify my time wasters. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. Women should file their nails. Ans. Shows respect for the organization. Solutions to Chapter Seven Questions 1. Dental hygiene: Brush your teeth regularly.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming: Clean and well-fitted garments: The clothes that one wears to work should be clean. The additional qualities that can help you enhance your personality are: Enthusiasm: Being enthusiastic accentuates your personality. Do not wear sports shoes to the workplace. The various benefits of good personal grooming are: Helps establish credibility and gain the trust and confidence of peers and supervisors. Ans. They should not be faded or torn. add a few more qualities that are helpful for total personality development. Clothes should not be too loose or tight. They should wear minimum jewelry to the workplace. I will create a time management log and will keep a record of all the tasks to be done along with their time frame. 2. Wear a clean. Use a mouthwash. they should be of the correct size. odorless pair of socks that match the color of your shoes. Makes colleagues feel comfortable about working with you. Body odor: Take a bath daily and look fresh. Use a deodorant. Use a breath mint if necessary. Gives a feeling of self confidence. Shoes: Wear comfortable. ©NIIT Coordinator Guide – Personality Development Programme . Ambitious people always stand out to achieve their goals and this quality develops their personality.II 36 . Then. well-fitting shoes. The hairstyle should be neat. Nails: Nails should be clean and clipped. Facial hair: Men should be freshly shaved. This helps them develop their personality. Avoid heavy make-up and jewelry: Women should never over-do their make-up. I can utilize the time spent traveling to and from office for reading. Clarity of thought and vision reflects on your personality and therefore improves it. Beware of food that may leave a bad odor. I will think of new ideas to improve my time management skills. people should also remember their failures and should learn from their mistakes. If they wear nail polish. Hair: Hair should be clean and neatly trimmed.
I will acquire a health care routine based on my working style and food habits. ©NIIT Coordinator Guide – Personality Development Programme . This routine will help me stay active and lively. I will also learn some exercises to help improve my blood circulation and oxygen circulation.II 37 . I should be able to see a difference in two or three months.
They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. they act and react differently to their environment. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. company policy. the students have learned to: Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. the other person is right and the first person is wrong. These three behavior styles are present in every human being. and motivational factors satisfy the psychological needs. These facts will help students look at human relations in a better way. Understanding these styles will help you decide how to deal with different people. but can affect performance if they are not present. Tell the students about Herzberg's motivation-hygiene theory. each person has one behavior style as the dominant one. as given in the Additional Inputs section. and ability to lead people. interesting and challenging work. and concerns. company policy and administration. On the other hand. they do it in a cautious and mild manner. You can assess a person's personality by determining a person's dominant behavior style. These problems can fall into three categories: the first person is right and the other is wrong. Tell the students that in any kind of job. They can become sarcastic. people in search of something always remain active because they are motivated. All humans are unique and different. to achieve success in personal and professional lives. Aggressive. Explain Maslow's hierarchy of needs theory. You can discuss the various behavior styles. such as salary. the performance of a person is influenced by various factors. factors such as salary. Abraham Maslow has explained that a man is never fully satisfied. People having aggressive behavior have little or no concern for other people's ideas. recognition.Chapter Eight Objectives In this chapter. and Assertive. The characteristics of people having aggressive behavior are: They can be directly or indirectly aggressive. However. and working conditions are hygienic factors. they should know about some fundamental truths related to human relations. Tell the students that hygienic factors satisfy the animal needs. and opportunities for creative work. while factors such as achievement. and advancement for growth are motivational factors. The characteristics of people having submissive behavior are: They do not stand up for themselves. nature of work. However. Therefore. There are three types of human behavior styles depicted by different people in different conditions and circumstances. According to this theory. Explain to the students that they can identify different behavior styles by referring to the characteristics given below.II 38 . People are generally never fully satisfied and no one is perfect. These styles are Submissive. communication. Out of these factors. they should have the knowledge of dealing with people. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. Tell the students that in order to deal with and manage people. Some people manage to strike a balance between all the three styles and use these styles according to the situation. promotion prospects. you can take the following approach: Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. Hygienic factors do not lead to improved performance. If they express their views. ©NIIT Coordinator Guide – Personality Development Programme . motivational factors lead to improved performance. Satisfied and content people become inactive. or both the persons are partly right. personality. Tell the students about the model approach that they should follow to resolve problems related to human relations. According to this theory. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. They do not express their views. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. feelings.
but. They are able to negotiate and compromise. I am sorry to take up your time. they respect the right of other people to express their views. It's nothing to do with me. 8. People having assertive behavior express and pursue their own views. 3.. its all your fault.II 39 . 10. After I finish this work. 4.just do it. They sometimes adopt a patronizing attitude. 9.. ideas. Now. They respect the self and others. They are confident and have a positive attitude. They express their views directly but not at the expense of others..No. I believe that . 7. 5. 1.. That's stupid… What can we do to resolve this problem. 2. what do you think.. ideas. and feelings... The characteristics of people having assertive behavior are: They are honest with themselves and others. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S... and feelings. Behavior ©NIIT Coordinator Guide – Personality Development Programme . Statement Don't ask questions. Would you be upset if we.. 6. At the same time. It's only my opinion.. I would like to. but. They can get verbally hostile or abusive. They blame others for problems and mistakes. I will be happy to answer your question..
He admits mistakes easily and tries not to have an argument to prove his point. It makes the other person feel important. Before asking another person to do something. He should involve his team members in planning activities because this will give them a sense of belonging. He should try to get to know his colleagues. which has already been proved wrong. He tries to avoid an argument. Sam. He needs to improve his presentation skills. He tries to be considerate and thoughtful in his behavior. ©NIIT Coordinator Guide – Personality Development Programme . List out your good qualities pertaining to Human Engineering. He tries to convince the person working with him that he considers that person honest. a consultant at Red Sky Inc. He avoids making personal contacts with colleagues. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. If he enters in an argument with anyone. needs to work on the following points to improve his skills related to human engineering: He is unable to put his ideas across in an interesting manner. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. 2. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering.II 40 . Ans.Solutions to Chapter Eight Questions 1. Ans. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. This will make them feel special. therefore. upright. he looks from that person's point of view.. he is unable to control his anger. and this results in dull presentations. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively and criticize because these attempts are futile. he listens carefully to people. John. and fair. He appreciates the efforts made by others. He tends to make work-related decisions on his own without discussing it with his team. a consultant working at Red Sky. He should learn to stay calm if things are not happening as per plan. he has limited knowledge about his colleagues. In any conversation. Sometimes. he tries to reconcile as soon as possible.
Tell the students that the people who succeed in life never rely on anybody for additional help or resources. good work ethics. Tell the students that a true professional should: Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . Explain to the students that they can accomplish their tasks through organizational ability. they should also learn to develop these traits. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. Some of these traits are innate but others can be developed with experience.Chapter Nine Objectives In this chapter. reading and writing skills. The manager explained again in detail why the idea was not feasible. He explained why it was not feasible. Anita’s manager told her that he was very pleased with her work. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. the team felt that she was not a team player. she completed her management diploma at a premier management institute and got a job in a top software development company. the students have learned to: Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. After the meeting. during her appraisal. Anita was deemed the 'Star Performer of the Month'. Those who have practical knowledge of their area of work enjoy a distinct advantage. Then. you can take the following approach: Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. Because of this. This general intelligence helps them stand out and make a mark for themselves. This knowledge is gained through formal education and self education. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. After three months. Explain to the students that gaining specialized knowledge will help them succeed. Therefore. and IQ. She disagreed with him and started arguing. At home and with her friends. During her first project. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. Soon after. They rely on their own abilities and knowledge. She did not tell them the reason why he had not agreed with her idea. she had a bitter argument with her team members Grace and Tom. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section.II 41 . He gave her a very positive feedback and showed her work to the Head of Department. her rating was average. Anita argued that Tom was the one who had not sent the document. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. They can improve their general intelligence by improving their vocabulary. it is necessary to accomplish the task in order to be successful. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. Tell the students that their success will always be rated on the basis of the result achieved. she had an idea that contradicted that of her immediate superior. Explain to the students that to develop a good personality. Her manager reviewed her work after a week and was impressed. Tom was taken aback because Anita had never asked him to send the document. Anita kept arguing. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. Anita began spreading rumors about Grace. she told her team members about what had happened and spoke of the manager very rudely. Tell the students that they should have immense willpower and ability to make their own way and walk through it. and diligence. She studied software engineering at a highly rated engineering institute and won an award for her project. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. However. She went to her manager and told him her idea.
he started a company along with his friend Paul Allen. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. If he enters in an argument with anyone. and fair. and this results in dull presentations. He tries to be considerate and thoughtful in his behavior. ©NIIT Coordinator Guide – Personality Development Programme . upright. List out some of the important principles of human engineering in which you need improvement. This keeps his organization always at the top and in demand. he listens carefully to people. It makes the other person feel important. chairman of Microsoft Corporation. Microsoft has a strong base of happy and satisfied customers. In 1975. Identify a successful role model and list two or three additional qualities other than those listed in this module.II 42 . He tends to make work-related decisions on his own without discussing it with his team. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. Sometimes. He needs to improve upon his way of presentation. and is present in 85 countries. As a result. Before asking another person to do something. Bill Gates has all the characteristics of a successful person. which have made him one of the most successful businesspersons in the world: Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. He admits mistakes easily and tries not to have an argument to prove his point. Ans. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively. He tries to convince the person working with him that he considers that person to be honest. My role model is Bill Gates. Besides having these qualities. In any conversation. He has complete knowledge of his own field and has common sense to make practical judgments. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. he is unable to control his anger. he has the following three abilities. which has already been proved wrong. Ans. John. he tries to reconcile as soon as possible. He ensures that no chance to appreciate the other person is missed. Ans. employs 55. He never waited for any external help and realized his dreams on his own.000 people. Following is the list of important principles of human engineering that John should work upon: He is unable to put his ideas across in an interesting manner.84 billion for the fiscal year ending June 2004. He tries to avoid an argument. Prepare an action plan for improvement of those qualities. a consultant working at Red Sky. He possesses strong work ethics and organizational skills. He started developing computer programs at the age of 13. List out some of the important principles of human engineering in which you are good at. Continuous advancement: Gates always aims to introduce innovative products. Today. Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. Microsoft generated revenues worth US$36. 3. he looks from that person's point of view. 2. Microsoft Corporation is a leader in software services and solutions. He has the natural ability to comprehend difficult concepts and analyze them clearly.
II 43 . He should try to get to know about the people working with him more closely to make them feel special. He should involve his team members in planning the activities. This will give them a sense of belonging. He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards. ©NIIT Coordinator Guide – Personality Development Programme . He avoids making personal contacts with his colleagues. Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts. As a result. He should learn to calm down if things are not happening his way. he knows little about them. This results in people taking him for granted. He is unable to make hard decisions related to people he works with.
c. b. Norming: In this stage. In order to remain self motivated. Every member is an important part of the team and is responsible for its success. It is very important to manage time for meeting deadlines and taking on new assignments. they should also possess good written and verbal communication skills. Ask the students to form groups of six members each and perform the following activities: Forming: In this stage. while other traits can be developed with experience and perseverance. co-operative. an individual should be enthusiastic. and committed. Answering the following questions will help them identify the reason of conflict and resolve it: a.Chapter Ten Objectives In this chapter. Ask the students in each group to interact with each other to know each other better. Performing: In this stage. Tell the students that they should possess the knowledge of their field of study. Some of these traits are generally innate. They need to ensure a high team spirit to accomplish their project and organizational goals. Tell the students that they should be work well within a team. To be successful. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . the students will be comfortable with each other and with the goal that they have decided upon to work together. the students have learned to: Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. the students will start working together and giving good performance. IT professionals need to be eternal students and be in constant touch with new updates. Team spirit can be promoted by sharing experiences and by being flexible. Explain to the students that successful IT professionals have the ability to learn by themselves. should also get along well with their seniors and team members. people get to know each other and make impressions. Tell the students that successful IT professionals should be highly capable in managing human relations. To express these knowledge skills. besides being proficient in their field. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. They should are able to comprehend difficult concepts and analyze them clearly. This is because collective effort is a must to ensure organizational success. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. Storming: This is the argumentative phase. interpersonal skills and abilities. you can take the following approach: Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. 47. A team is a group of people working together towards a common goal. Ask students to resolve various issues and concerns pertaining to the team goals among themselves. Tell the students that conflicts are bound to arise when individuals work together in a team. and interest in extra-curricular activities.II 44 . Tell the students that successful IT professionals know how to manage stress. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. IT professionals should possess good health and a delightful mind. To become a responsible and efficient member of a team. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals.
Samuel is appreciated for being serious about his work from day one. being preoccupied with thoughts about work. However. tell the students that to build relationships at work. Ask them to learn about the following conflicting styles and select their style: Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. Such people are actively involved in planning activities that can bring the team together. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. He notices that the people he had been greeting are not keen to communicate with him. He always has a cheery look on his face. Such people are aggressive in nature and usually bring out new points related to team activities.they explain company policies to him and help him get accustomed to the office environment. Samuel notices Robert making friends with people from different teams and departments. and leads to creative solutions. They tend to adapt to the scene that seems to be suitable for the whole team. Robert is as efficient a worker. He has an intense look on his face at all times because he is always thinking about his work. he forgets to greet them at times. At times. They don't fight over their point of view but try to settle the conflict within themselves. On the other hand. Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. Competing: People with this style actively participate in a conflict. As a result. Tell the students that avoiding such situations is not always helpful. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. if required Teamwork motivates individuals.in the corridor or in the office library. After going through the preceding case study. Compromising: People with this style participate in a conflict in a reconciling manner.Tell the students that people react differently in a conflict. they must: Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. Robert becomes popular in his team. extracts the best out of individual talents. Samuel decides that he will make an attempt to meet other people as well. ©NIIT Coordinator Guide – Personality Development Programme . He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . they initiate conflicts and try to prove their point of view. His bright eyes and ready laugh make people want to be around him.II 45 . Accommodating: People with this style participate in a conflict but do not get affected by the result. Robert gets assistance from these same people .
Do not share information. Give priority to their tasks over the team tasks. Clearly established procedures. Extracts the best out of the individuals. Practices Hindering Teamwork A team suffers when its members: Blame each other for failures. Do not give their opinions. Are not open to giving and receiving feedback. Sound leadership. Recognition and reward for team efforts. and trust. Offer support and motivation on the basis of personal likes and dislikes. Active contribution by all members. Provision for review and feedback on individual as well as team performance.II 46 . concern. Practices Aiding Teamwork Good teamwork requires: Agreed-upon goals and clear objectives. Do not listen to others' ideas and opinions. Recognition and support for individual differences. Mutual support. Leads to creative solutions. ©NIIT Coordinator Guide – Personality Development Programme .The Difference Between a Group and a Team A group turns into a team when its members begin to have: Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork: Motivates individuals. Mutual cooperation and conflict resolution.
Ask the students of possible reasons why Jack and his team blundered. newspapers. In addition.SPEC IF IC IN PU T S: P A R T . bright. you can: Introduce the topic by explaining the importance of communication skills in the modern world. Ask questions and paraphrase. because writing is also important along with speaking and listening. Jack briefs his team. Ask them to read books. Make sure that the students maintain a list of the new words they come across each day.II Chapter One Objectives In this chapter. Then. listening to the radio or lectures. Tell the students that listening carefully is one of the most important aspects of communication. it involves interpreting and understanding. The project had to be completed within a month.CH A PT ER . Also. Before the meeting. they will have more opportunities to succeed in life. Take notes. tell them that possessing effective communication skills is a prerequisite for personality development. This will help them build up their confidence. and logical thinking are equally important in ensuring effective communication. . ask the students to: Control external and internal distractions. and they work hard for two weeks. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. Tell the students that if they have good communication skills. Carry forward the discussion stating that: Listening is the most powerful tool of communication. it is the first step toward comprehension. After two weeks. instruct the students to take notes while watching television. Listen actively. Now. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. To improve their listening skills. confidence. tell them to present their views on the topic. Familiarity with a specific language might not be enough. Avoid making any interruptions. Listening is not the same as hearing. the training course looks more appropriate for undergraduates instead of office executives. the students have learned to: Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. The client is very upset because the work does not match the requirements at all.II 47 . Jack presents the first version to the client. and interested. The client wants Jack to create an IT training course for office executives. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. and magazines. The client is pleased to meet Jack because he appears to be enthusiastic. Give the students an exercise on passage reading so that they can work on their reading habits. Instruct the students to create their own personality portrait. ask them to write on any topic of their choice. The client feels that Jack is the right person to handle the project. It will also prepare the students to participate in group discussions and interviews. This will help them in improving their communication skills and vocabulary. the client is worried that the deadline cannot be met. he makes all the preparations for the meeting. Give the students a list of words and ask them to frame sentences by using those words in different contexts. This exercise can help in building a strong vocabulary. Almost three quarters of the communication process involves listening. Identify key points. ©NIIT Coordinator Guide – Personality Development Programme . Explain that factors such as courage. To improve their listening skills.
rude. Purpose of the call. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. Be unprejudiced. ©NIIT Coordinator Guide – Personality Development Programme . Time for returning the call. professional. Details of the caller. understanding. Sit straight and breathe deeply. Exchange information: Ask for and supply relevant facts and information to the caller. or agitated callers. Contact number of the caller. Body language: Smile before making a call. End the call: Summarize the conversation and end the call on a pleasant note. Receiving a Call There are five main steps in the process of receiving a call: Greet the caller: Greet the caller and introduce yourself. Composure: Remain calm while handling aggressive. Identify the caller: Ask for the name of the caller. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. There are certain desirable procedures and protocols for using the telephone. Attitude: Be courteous. So. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. Speed: Speak slowly. helpful. Watch for nonverbal cues.II 48 . Details of the person who received the call. An effective message includes: Date and time of the call. This attitude is reflected in your voice. and friendly. Telephone Manners While speaking on the phone. Requirements for future action. take care of how you sound. Ask questions from self. Clarity: Express your words clearly. if any. and messages are taken when you receive a call for another person. you need to consider the following elements: Voice: Your voice reflects your mood and state of mind. Language: Use simple and straightforward language.
Communication can be improved by practicing certain activities on a daily basis. Language skills denote the person's subjective knowledge. The best way to improve vocabulary is to learn new words in different contexts. Presence of mind helps a person think in a logical manner. 2. you can concentrate on the words being pronounced by the newsreader. If you want to pursue higher studies. It is necessary to speak in a variety of situations. Logical thought process: Good communication also includes a logical thought process activity. while listening to the radio. Communication skills are necessary for a person to express his or her views in any situation. and the vocabulary. a person can have good language skills but may not be able to express his views to a group of people. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. This adds value to the communication skills. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge. This will make you more confident and comfortable with spoken language. Solutions to Check your Progress 2 1. Both set of skills are required. For example. students prefer teachers who are jovial and lively. The difference between language skills and communication skills lies in the presentation of your ideas. ©NIIT Coordinator Guide – Personality Development Programme . A person should be quick in reasoning and thinking.II 49 . Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it.Solutions to Chapter One Questions Solutions to Check your Progress 1 1. The three reasons are: Communication skills are required to express our views to others. Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability. One can acquire communication skills only by practice. you need to participate in group discussions and personal interviews after you clear the entrance exam. Give any three reasons why it is important to improve communication skills? Ans. The following activities can help a person improve his or her communication skills. How can communication skills be improved? Ans. Developing a sense of humor: Sense of humor is another aspect that helps the communication process. general awareness. Listening to news on the radio: Listening is the best way to improve the communication skills. Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. What is the difference between language skills and communication skills? Ans. For example. whereas communication skills involve the presentation of the subjective knowledge to the outside world. For example.
Meaning: 2. Meaning: 2. All oceans water is the same shade of blue a. It is the ability to express our views and understand others' views.II 50 . An active disagreement between people with opposing opinions or principles. Sentence: Pursue Meaning: 1. He is pursuing MCA from a recognized university. Solutions to Check your Progress 4 1. hardly ever d. Can communication skills be developed by reading books on 'communication skills'? Why? Ans. Sentence: Issue Meaning: 1. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . in all places b.3. pursue.5 Passage 1 48.that's just a side issue. and breakdown. There are still balance payments due on him. so that a situation is successful. Meaning: 2. Sentence: The car was pursued by helicopters. Sentence: Breakdown Meaning: 1. The English book is issued in your name. To follow someone or something. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. Meaning: 2. To be engaged in (a vocation or hobby. A subject or problem that people are thinking and talking about. time. Ans. Solutions to Check your Progress 3 1. He noticed a conflict in the dates of the two meetings. at all times c. Sentence: There was a lot of conflict between him and his father. Sentence: My car had a breakdown in the middle of the road. Division of something into smaller parts. Communication skills are the skills that enable a person to convey information so that it is received and understood well. Meaning: 2. Sentence: The rate of muscle protein breakdown was assessed. Sentence: Don't worry about who will do it. Solutions to Section 1. A failure to work or be successful. An incompatibility of dates or events. What are communication skills? Ans. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. issue. Sentence: The old lady had to hold the railings to keep her balance. A state where things are of equal weight or force. conflict. issues. To give something to someone. Communication is a skill and can be improved upon only by practice. for example) Sentence: Conflict Meaning: 1. or money. To give several things equal amounts of information. Balance Meaning: 1. Write two sentences by using each of the following words in two different meanings: balance.
b. x. bb. sand color j. s.II 51 . c. children develop socially. z. w. v. Blue light is e. d.Ans. The main idea of this passage is q. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. h. g. o. reflected light and yellow pigment from plant life 4. at all times d. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . Ans. Ans. t. blue pigment l. The main idea of this passage is that u. Ans. c. red pigments in coastal waters k. a. b. aa. Green water near coastlines is almost always caused by i. r. Phytoplankton are m. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. p. One inference that can be drawn from this passage is that cc. continual scolding is not harmful to the child dd. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. The social development of a child can be affected by y. reflected light and yellow pigment from plant life Ans. b. Ans. Ans. microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. n. f. infantile pleasures habits infantile pleasures patterns the number of siblings 3.
c. b. continual scolding inhibits healthy social development 4. Ans. ii. c.ee. ll. d.II 52 . Home life and the people who live with the child affect his development kk. Ans. pp. incur personality and behavioral changes. continual scolding has adverse effects on the disciplinarian Ans. All of the above Home and school Playground and classroom Playground and home All of the above 5. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme . qq. Totally Passage 3 1. rr. nn. Where does the passage say the only child learns his social lessons? gg. mm. hh. Ans. jj. continual scolding does not affect physical development ff. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes. This passage implies that victims of Alzheimer's disease may oo.
Ans. which was already asked ggg. tt. According to the passage. drive a car Ans. b. a. long-term care Ans. "debilitating" means ww. walk fff. uu. a person with Alzheimer's disease might not be able to eee.2. remember the answer to a question. remain awake hhh. In the passage. which was already asked ©NIIT Coordinator Guide – Personality Development Programme . d. Symptoms of Alzheimer's disease include ss. long-term care 5. c.II 53 . to make feeble to make feeble capability to strengthen stamina 4. there is no cure ddd. yy. remember the answer to a question. vv. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3. zz. xx. bed rest bbb. The cure for Alzheimer's disease is aaa. Ans. hospitalization ccc.
it is important to know about their culture and work ethics. Explain the different features of spoken English.II 54 . you need to: Determine the degree of formality practiced at the workplace in the client's country. Sheila asked one of the middle-aged ladies what her husband did. This will help them in improving their conversation skills. When they met. ask them to answer the questions given in the relevant exercise. These should not be perceived as bribe. Tell the students to speak English on a regular basis to improve their conversation skills. Ronald asked her to address him by his first name. Tell the students that spoken English should be free from grammatical mistakes. A desire to learn is a must. you can use the following approach: Initiate a classroom session by explaining the basic components of communication skills in a conversation. Ensure appropriate body language. Sheila gave Ronald a silver Ganesha as a gift. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. The lady just looked away when Sheila asked her why she was not married. This will help them in improving communication skills and gaining confidence. ©NIIT Coordinator Guide – Personality Development Programme . Avoid discussing sensitive issues such as politics.Chapter Two Objectives In this chapter. Explain how spoken English is different from written English. to initiate small talk. During lunch. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. one learns that before you interact with a foreign client. He raised his eyebrows and looked at his colleagues in an embarrassed manner. After lunch. However. a client. Ronald agreed. Find out if it is acceptable to give or receive gifts. After analyzing the preceding case study. the meeting continued. Use English or the client's language. Arrange group discussions and presentations for the students and ask them to get actively involved in these. It was decided that they should meet again after two days. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. Ronald looked puzzled and asked what she meant. Tell them the difference between intentional learning and incidental learning. color. Smith. Give students reading exercises such as passages that contain conversations involving two or more people. she felt it was inappropriate and addressed him as Mr. Avoid the local language. After the second meeting. She said she wasn't married. Gestures and body movements can be perceived differently in different countries. Sheila asked whether they could ‘prepone’ the meeting. Then. the students have learned to: Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. This will motivate the students and help them improve their vocabulary. When interacting with foreign clients. Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. etc. race.
You should always establish good eye contact with the audience. 4. kkk. he is practicing iii. punctuation. Many of us are not able to speak English because of lack of practice. Why? Ans.II 55 . Solution to section 2. it will help create a very good impression about the organization. It is important to know English in order to try for a job in other countries. Knowledge of the English language is of great importance because of the following reasons: It is useful to get a good job. and connecting with the audience. or too slow. Name any four reasons why English is important to us. The speaker should not speak too fast. Your body language must be an additional support to ensure effective communication. It is important to learn it to pursue further studies abroad. It is easier as compared to writing. 3. They are also important for success in different professional situations. Care should be taken to speak slowly and use the correct grammar and pronunciation. Ans. 2. Practice enhances the confidence level and improves effectiveness. What are the different features of spoken English? Ans. It is necessary for social prestige and respect. Is spoken English difficult. The speaker should pronounce the word correctly. Why do many of us find it difficult to speak in English? Ans. and formatting. Writing English is difficult because you also need to worry about elements such as spellings. such as attending interviews and conducting presentations. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme . Your presentation should be crisp and effective. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. Tell them to improve upon their weaknesses by working on the following points: You should always speak politely with other members of the organization. The speaker should use appropriate words or vocabulary. so that others cannot understand. so that others get bored. clear voice. spoken English is not difficult. The seminar must be impressive in terms of content and presentation style. The different features of spoken English are: The speaker should be able to speak clear English so that the listener is able to understand it. lll. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. You should be confident about the topic. No. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. The passage implies that if a student studies for an exam. jjj.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner.3 (a) 1.
in need of learning Ans. d. Say whether the following statements are true. unmotivated sss. According to the passage. True www. he understood it well (True/False/Unknown) Ans. impulsion Ans. True ©NIIT Coordinator Guide – Personality Development Programme . Einstein thought that they were in trouble. a.Ans. tired of learning ttt. dread nnn. When the professor had asked a difficult question. incidental learning 2. False vvv. in order to learn by intentional learning. uuu. As Hans listened to the lecture of Einstein. false or unknown. In the passage "motivation" means mmm.II 56 . neglect ppp. (True/False/Unknown) Ans. repulsion ooo. The question asked by the professor was such that Hans had no idea of it.3 (b) 1. one must be qqq. Highly motivated rrr. (True/False/Unknown) Ans. a. Highly motivated Solution to section 2. impulsion 3.
space travel. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. Answer the following in a phrase or sentence each. Hans delivered a lecture in place of Einstein. Amusing bbbb. What kind of story is this? zzz. So. true f. "It is a pleasure to drive a genius like you". interest in space travel eeee. He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. b. sense of humor Ans. What did Einstein study? Ans.” ©NIIT Coordinator Guide – Personality Development Programme . Why did Hans give lecture in place of Einstein? Ans. true Ans. c. and television. interest in space travel d. Did Hans perform well? Pick out words from the story in support of your answer. False yyy.xxx. Einstein was tired and was not in a position to deliver a lecture. fictional aaaa. They left the university with Hans driving. curiosity ffff. Ans. False 2. g. Hans performed well. and joined in the applause at the end. Einstein studied Science.II 57 . (True/False/Unknown) Ans. i. sense of humor h. 49. Yes. Which of the following qualities made him a great scientist? cccc. modesty dddd. These words were first spoken by Einstein (True/False/Unknown) Ans.
They also were cricket players. In that year. He received a testimonial and a letter of congratulation from the Prince of Wales. The most remarkable year for Dr. Einstein called Hans a genius because he: gggg. William Grace found himself in an atmosphere charged with cricket. Describe the physical appearance of William Gilbert Grace in a line or two.j. William Gilbert Grace was the greatest and most attractive personality in cricket. What happened to him? Ans. Alfred. William Gilbert Grace had a splendid physique. Ans. Grace's career was 1895. He held the record for the highest individual score for many years. m.II 58 . o. His father and uncles were enthusiastic about the game as his elder brothers Henry. he was a fast bowler. In what aspect. l. Dr. His highest score in tests was 344 runs. He scored 100 runs or more on 121 occasions. Grace scored nearly 55000 runs with an average of 43 runs per match. He was sixty-seven years old. How did he consider cricket? Ans. 1915. and E. the answers have been researched by using the Internet. n. ©NIIT Coordinator Guide – Personality Development Programme . had memorized Einstein's lecture iiii. Hans laughed and replied to the professor that the question was not at all difficult. William Grace died on October 25. Grace. impersonated Einstein hhhh. had presence of mind (Because the passage for the below section is not available in the Student Guide.346 runs and also completed his hundredth first class century. He was enthusiastic about cricket from the tender age of six. What is the record of Grace as a batsman and bowler? Ans. In addition. 6 feet and 2 inches in height.) Solutions 50. c. He had an attractive personality with strong features and long black beard. k. What was Hans's reply to the question of the professor? Ans. He had an attack of cerebral hemorrhage a few days before his death. M. he scored 2. He belonged to a family with a cricket background. should the credit go to Grace regarding the game of cricket? Ans. William was actively engaged in first class cricket. had presence of mind jjjj. He was the first one to score a triple century in first class cricket. he chose cricket for a profession. He was a tall man. He was about 70 kg in weight. Although he was a doctor. did not let Einstein down Ans. it was so easy that even his driver could answer it. In fact.
He discusses about politics Ans. 2. 1. Ans. He has not given his final exams yet. Can you describe about that picture? Ans. My sister is getting her ears bored this evening. 4. Sugar is available for free in the market. 6. He has not yet appeared for his final exams. Ans. Ans. She sings well. 9. Doesn’t she? 5. ©NIIT Coordinator Guide – Personality Development Programme . It is raining very heavily. Sugar is available freely in the market Ans.4 The sentences given below are examples of sentences with common errors. Rain is coming very heavily.Solution to Section 2. He couldn't cope up with the class. 8. They sing very well. Identify the error and correct the same. Isn't it? Ans. My sister is getting her ears pierced this evening. They sings very well. He couldn’t stay with the class. She sings well.II 59 . Ans. Ans. Can you describe that picture? 7. 3. He discusses politics.
The teacher is giving a lecture. Ans. ©NIIT Coordinator Guide – Personality Development Programme .10. The teacher is delivering a lecture.II 60 .
Proper usage of punctuation marks. Tell the students about subskills such as using the correct sequence of words in a sentence. "I particularly like all these _______(bright) colors in your paintings". You cannot acquire good writing skills in one attempt. Writing includes several other fields or subskills. For example. 60. 57. you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. Sting is a _______ (marvelous) singer. 55. My father drives ________ (slow). To become a good professional. Discuss their views and share with them the various ways in which they can improve their writing skills. he whispered _______ (soft). the students have learned to: Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. Although IT professionals do not emphasize on the use of grammar. 54. Ask the students to write their views on improving writing skills. 56. such as preparing presentations. The subskills are: Right order of words in a sentence. Provide the students with a checklist to help them redraft documents. ask them to do the following exercise. using simple and appropriate words. My dog is very ________ (silent). It _______(rare) barks. 59. Ice-cream sales rose ________ (steep) last August. and using correct grammar. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. you can use the following approach: Initiate a classroom session by defining writing skills. This will help them in various tasks. correct grammar usage is an important and basic subskill of writing. Then. Appropriate choice of vocabulary. Writing needs a lot of practice. Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. There was a _______(sudden) increase in sales. I hope it can be mended _____ (cheap).Chapter Three Objectives In this chapter. Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. My old car broke down yesterday. 58.II 61 . Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. Correct usage of grammar. Explain to them the importance of good writing skills. Right order of sentences in a paragraph. He broke the news to her _______ (gentle). 53. Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. Out of all the subskills. Jimmy has got a ________ (tremendous) collection of stones. 52. it is important for them to learn correct grammar. I am a fan of France Gall. Explain the importance of redrafting a document. Proper format. Ask them to redraft their document according to that checklist. Explain to the students the importance of proper grammatical usage while writing a document. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. He ______ (seldom) exceeds 40 mph. Introduce the features of good writing skills. she's got _______ (beautiful) songs as well. She not only sings _______(beautiful).
Discuss the importance of each one of them. 2. give them the following checklist for evaluating their report: S. format. words. 8. whereas the language of writing consists mainly of complete sentences. Style. ©NIIT Coordinator Guide – Personality Development Programme . The differences between the language of speech and the language of writing are: The language of speech consists mostly of broken utterances. 10.II 62 . No.6 1. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. 12. 4. Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. The different subskills in writing are: Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. 3. Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. Cohesion: Helps to identify the completeness of a sentence or a paragraph. Mention the different subskills in writing. such as but. 9. What are the differences between the language of speech and the language of writing? Ans. Grammar: Helps to ensure that the document is grammatically correct. 7.Ask students to prepare a report on any topic. Coherence: Helps to identify the appropriate usage of connectors. 1. Ans. to combine sentences. and phrases. 6. Then. 5. 2. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document. It also helps to ensure that the sentences are able to convey the complete meaning. that. 11. and which. Sections 3.
In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.
3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.
4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:
Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.
5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.
6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.
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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.
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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:
Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.
Certain steps that can help an individual in improving his writing skills are:
Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar
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Tell the students about the importance of grammatical accuracy while writing. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. consequently. Instruct them to identify the layout. based on format. format. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. You can discuss some of the errors that the students generally make while writing. I would do it now. content.II 66 . and organizational pattern of a letter. and on the other hand. Discuss the problems they may face. Explain to students the differences between formal and the informal letters. Errors in Conditional Sentences Future: If I have time.Verb Agreement Incorrect: There is many reasons why I can't help you. whereas. the students have learned to: Write paragraphs Write letters Focus Areas To conduct this session. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. such as first of all. Correct: There are many reasons why I can't help you. Explain to them the importance of linking devices in a paragraph. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. discuss the tips to achieve coherence and cohesion in a paragraph. Introduce letter writing to the students. In addition. Past: If I had time. I will do it tomorrow. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are: Errors in Verb Tense Incorrect: When I came home. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . the children still hadn't finished dinner. and length of the letter. Explain to them what paragraphs are and why are they required. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. I would have done it yesterday. if any. Also. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. explain to the students the use of various linking words and phrases. Discuss the guidelines for letter writing. as given in the Additional Inputs section.Chapter Four Objectives In this chapter. Correct: He threw it out of the window. such as coherence and cohesion. Instruct the students to use appropriate vocabulary and correct punctuation. Instruct the students to identify the features of a good paragraph. Introduce the students to paragraph writing. For this. Share tips to help them overcome these problems and improve their letter writing. Errors in Subject . Discuss the importance of organization of the body of the letter. Present: If I had time. List the restrictions imposed when writing formal letters. Provide the students with a sample letter. In addition. Instruct the students to write letters on specific topics to check their progress. Explain to them the importance of layout and format of a letter. the children still didn't finish dinner. Errors in Tense formation Incorrect: He throwed it out the window. you can use the following approach: Initiate a classroom session by giving a brief introduction on writing skills. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. language. Explain to the students the shortcomings in their paragraph writing. Correct: When I came home.
Example: She is a good cook. Incorrect: The more you practice.Fred. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. Correct: The young man writes badly. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. Incorrect: The busier you become.Object Incorrect: All of us . whether it is formal or informal. Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. Jane. ©NIIT Coordinator Guide – Personality Development Programme .were late. Correct: The more you practice. Correct: The busier you become.were late. Correct: Everyone on the project has to attend the meeting.II 67 .Fred. Incorrect: Of the two books. it should be formal. (How does she cook?) This exercise is relatively easy. this one is better. For example. and I . Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well. An adjective describes a noun and answers the ‘what kind’ question. Incorrect: Everyone on the project have to attend the meeting. it should be informal. Incorrect: That is the most important of any other reason. but a few of the class are here. If you are applying for a job in an organization. Errors in Parallel Comparisons In parallel comparisons. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. the better you will get. (How easy?) Most adverbs are formed by adding -ly to the adjective. Alice. and me . but a few of the class is here. Guidelines for Writing Letters Use the following tips to write a letter: Identify the nature of letter. Errors of Illogical Comparatives Check comparisons to make sure they make sense. Jane. you will get better. Example: She cooks well. Correct: She looked very good. Correct: Texas is bigger than any other state in the United States. Correct: All of us . Correct: That is the most important reason. this one is best. lesser time you have for reading. the less time you have for reading. if you are writing a letter to your relative. check if the correct form has been used. Make sure the correct form has been used. Alice. Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English: Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. Correct: John is absent. Errors in Pronoun Subject . Incorrect: Texas is bigger than any state in the United States. Correct: Of the two books.
Quote accurate data/facts. Proofread and check spellings before sending the message. This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. The following parts are included in the body of the letter: • • The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. 'Bcc' field: 'Bcc' stands for blind carbon copy. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. Avoid describing highly confidential issues. you can use abbreviations and symbols. The organization of the body of the letter is also very important. Use business English. Avoid describing legal or controversial issues. For example. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. For example. Keep the message short and simple. If you are writing an informal letter. E-mail etiquette: • • Do not use letters in uppercase. formal letters should be precise and to the point. do not use abbreviations and symbols. Identify an appropriate length for the letter.II 68 . The header contains the recipients' addresses. Use standard font and color. Ask the students to draft a letter and then assess their progress based on the following parameters: Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. Use an appropriate greeting. Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages: Clarity: • • • • • • • Use an appropriate subject line. Security and privacy: • • • Use the 'Bcc' field for multiple recipients. Detailing: This is the actual content or body of the message. Closing: It includes the conclusion or the summary of the message. The header of the e-mail message contains the following fields: 'To' field: The recipients' e-mail IDs are written here. ©NIIT Coordinator Guide – Personality Development Programme . while the body comprises the main message. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. The layout of the letter makes the first impression on the receiver of the letter. Identify the nature of language and style to be used in the letter. 'Cc' field: 'Cc' stands for carbon copy. Avoid using angry or offensive language. if you are writing a formal letter.
II 69 . easily readable bits. A paragraph revolves around one main idea. ©NIIT Coordinator Guide – Personality Development Programme . acronyms. Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. What is a paragraph? Ans. and emotions. jokes. A topic sentence is the sentence in a paragraph that explains the main idea. conflicts. b. and personal complaints about coworkers. Avoid humor. What is a topic sentence? Why it is important? Ans. It is important because all the sentences in the paragraph are directly related to it. Avoid using chat language. It is used to arrange content into small. Do not send e-mail messages to discuss confidential matters such as disciplinary action.• • • • Avoid sending spam or unsolicited mass mails. A Paragraph is a group of sentences. and sarcasm.
Everyone eats more than usual. They are similar in some respects but differ in others. and at the end of the day we are as stuffed (full) as the turkey. e-mails are free of cost but post is not. and at the end of the day we are as stuffed (full) as the turkey. Sending mails by post may be expensive. d.5. salads. They prepare many traditional foods such as turkey. Cohesion means unity of thought. On this day the Americans remember the first thanksgiving feast of the early American colonists. This organization of data is not possible in the case of post. Linking devices are words or phrases that are used to connect two or more sentences. In addition. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. ©NIIT Coordinator Guide – Personality Development Programme . Solutions to Section 4. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph. a mixture of bread and spices. In my family everyone brings a special dish for the thanksgiving meal. 67. What is coherence? How is coherence achieved in a paragraph? Ans. 66. Later. 63. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. They help establish a relationship between two sentences. E-mail and post are different means of communication. My aunt bakes a turkey and fills it with stuffing. 4. the information received can be forwarded to another destination with some addition in the content. For example. It is an important feature of paragraph writing. on the other hand. Ans. E-mail and Post are similar in some respects but different in others Ans. 2. and at least four pies. What are linking devices? Why are they important? Ans. It is also an important feature of paragraph writing. depending on the distance and the quantity of information being communicated. sweet potatoes and cranberry sauce. Coherence means logicality. the speed at which e-mail is transferred from one place to another is much faster than post. 62. The receiver can use the information sent by e-mail and can manage the data easily. 7. 61. Everyone eats more than usual. The content that is sent or received may be formal or informal. 6. sweet potatoes and cranberry sauce. 5. My relatives also make vegetables.II 70 . and whereas. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. and at least four pies. However. large information can be sent from one place to another. They prepare many traditional foods such as turkey. On this day the Americans remember the first thanksgiving feast of the early American colonists. 65. e. What is cohesion? Why is cohesion important in a paragraph? Ans. Thanks giving is a family celebration.1 Write paragraphs on the following topics: 1. In both email and post. 3. 64.c. My aunt bakes a turkey and fills it with stuffing. salads. In my family everyone brings a special dish for the thanksgiving meal. a mixture of bread and spices. Thanks giving is a family celebration. The sentences should be arranged in the following order: 1. Examples of linking devices are first of all. My relatives also make vegetables. 2.
3. In addition. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form. Fax is very different from an email Ans. 6.2.5. The telephone and fax are similar to each other in many aspects. E-mail and Telephone differ in many ways Ans. To send a fax. data can be managed more easily in e-mail. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . The telephone and post are different means of communication. They both provide a moderate level of security. It is very easy to manage data because e-mail enables you to send the same information to different users easily. However. Telephone and fax share certain common features Ans. Two fax machines are required to send and receive messages. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. whereas fax provides electronic communication. there is direct one-to-one interaction.K. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. Email is preferable for many reasons Ans. 5. A message sent through post needs a postal address to reach its destination 4. whereas a message sent through fax is delivered within a few minutes. Fax also converts messages into electric signals that can travel through telephone lines. The usage of telephone is more convenient as compared to e-mail. e-mails enable us to send large amounts of data and stored it for future reference. e-mail can be shared among various users efficiently and effectively. Both fax and e-mail are modern means of communication but are different from each other is several aspects. persons can only read the messages written by the sender.II 71 . The telephone converts sound signals into electric signals. City Public School R. you need a fax number to identify the fax machine at the receiver's end. E-mail is a much better medium of communication in comparison with other transmission methods. Ans. In a telephonic conversation. Post provides simple communication. the transmission speed is slow as compared to fax. E-mail can carry files in the form of attachments. post allows you to send and receive a large quantity of information. Post is cheaper but slower than fax. In telephonic communication. Both telephone and fax use telephone lines to send and receive messages. Solutions to Section 4. A message sent through post is delivered to the receiver in many days. because of its speed and broadcasting ability. The transmission speed for both is very high. 7. E-mail allows various users to send large amounts of information to the other users. However. In e-mail. which is not possible in the case of telephone. Post and fax are different in several respects.2 1. The transmission speed of the telephone is very high as compared to the transmission speed of post. Post and Fax are different in many respects Ans. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. Telephone communication is entirely different from that of a post Ans. Both e-mail and the telephone are means of communication but differ in many ways. Electronic communication. the person can hear the voice of the other person whereas in post. which can be transmitted over the line. In contrast.
The residents fear outbreak of diseases anytime.II 72 . Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. There are certain parts of New Delhi. Thanking you. It is unfortunate that the Municipal Corporation. Delhi. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . Yours faithfully. which are more cleaner.The District Collector Delhi Subject: School Annual Function invitation Sir. These are areas where VIPs and the rich reside. I hope you be able to spare some precious time from your busy schedule and grace the occasion. is not paying equal attention in providing civic amenities to the residents of different parts of the city. colonies like Nandnagri. 2005. The drains are open and keep overflowing with garbage and dirt. Your presence shall be a source of inspiration to the students. Supply of water is very irregular and inadequate. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. the residents have become easy victims of water-borne diseases. south Delhi. Heaps of dirt keeps lying on the streets. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. It will be a privilege for us to have you as our chief guest for the annual function. I am James. In contrast. are left to rot and stink. Our school is going to hold an annual function on 25th Sep. James School Leader 2. Ans. Due to nonavailability of pure drinking water. spacious. school leader of the City Public School. particularly. The Principal will read out the annual report highlighting the achievements of the school in academics and sports. Our principal will preside over the function. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. inhabited mostly by low-income groups. and greener due to regular maintenance.
II 73 . a student of XYZ College. had appeared in the B. Adhiraj Singh B. Yours faithfully.Sc.3. Unfortunately. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi. Subject: Received wrong set of certificates Sir. Ans. I. IT (II) year Roll No.Sc. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones. I have submitted Parul Sharma's certificate in the university office. I request you to ask the concerned staff to send my certificate as soon as possible. 0234567 ©NIIT Coordinator Guide – Personality Development Programme . IT (I) year. Adhiraj Singh. I am facing a great amount of inconvenience due to the nonavailability of my certificates.Sc. IT (II) year examination. which belongs to Parul of B. I have received the certificates for Roll Number 134567. My roll number is 0234567.
2005 My dear Dad. Rest is fine here and please do reply as soon as possible.000/-. I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. Yours lovingly. Imagine you are staying in a hostel. In addition. I need to buy certain books and submit the fees for the new session. Mata Gujri Hostel Balawala Dehradun 14 sep.II 74 . I have made a few friends.E.4. I will be able to meet all my requirements if you can send me Rs. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B. Ans. My new session will be starting in the month of April. Ans. For this. Our session has started and I too am trying to adjust to the new life. course in Faridabad. so you must be feeling homesick. please do come and meet me. 2. John ©NIIT Coordinator Guide – Personality Development Programme . as we would have enjoyed our college life as we enjoyed our school days. I can’t wait to meet you during the upcoming vacations. But I really wish we were in the same college. How are you? I hope all of you are doing well at home. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons. I came to know from your brother that you are staying in a hostel. I need to purchase stationery. Yours affectionately. This is the first time you have been staying away from home. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. course. This would have made lot of difference. . Hope you are doing fine. In case you get time. XYZ 5. You will be glad to know that the results of the annual examination are out and I have passed with distinction. Fortunately. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari. The first few days are tough. Do take good care of yourself.E. Firstly.
Then. Explain the difference between direct and indirect speech while reading. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas.Chapter Five Objectives In this chapter. This skill is utilized more than the other communication skills of writing and speaking. you can use the following approach: Initiate a classroom discussion by explaining the importance of reading in our daily lives. and various layout features. and asking questions. Tell the students that effective reading can be understood as a scientific process that involves: Skimming and scanning. italics. However. This process is known as scanning. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. Understanding the text structure. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time. bold typeface. ©NIIT Coordinator Guide – Personality Development Programme . Anticipating and determining the meaning of words. Discuss what is reading and what are the various types of reading. Understanding nonverbal signals. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. Ask the students to take a reading ability test by reading the comprehension given in Section 5. Explain to the students. Explain to the students that reading involves comprehending and understanding a written document. they should also concentrate on nonverbal signals. the students should read the complete text slowly and carefully to identify the relevant information. they can go for surface level reading when reading for pleasure.4. These include elements such as fonts. making comparisons. the benefits of the ability to read well. In this process. Tell them how reading improves one's perception and develops the thinking process. underlines. Tell the students that reading refers to the ability of understanding any written language and is central to any profession. ask them to attempt the relevant questions. It also involves drawing inferences. the students should be able to understand the purpose and general content of the text. Explain the importance of reading and how it can improve one’s personality. After skimming. Understanding the paragraph structure. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section.II 75 . Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. the students have learned to: Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session.
Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. Figures: Represent pictorial representation of an idea or a concept. ©NIIT Coordinator Guide – Personality Development Programme . chapter. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. and other supporting evidences. explanations. therefore. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences.II 76 . The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. paragraphs. or an adverb. On an average. Determining the relation: Understand the relation. if any. examples. Paragraphs are linked in a logical way by link words. and summary. Subheading: Presents a brief summary. each paragraph can have its own subtitle. page. the students should look for the following clues and indications: Determining the word class: Understand if the word is a verb. or an explanation of a particular section or chapter. Each paragraph deals with one aspect of the subject. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. between that word and a word that is familiar to them. Reading means understanding text. What is reading? Ans. Determining the function of the word: Understand the function of the word in the sentence. an introduction. such as title. that is. details. These sentences may contain arguments.These layout features are: Heading: Refers to the title at the top of a document. how is it related to the other words in the sentence. an adjective. The second part: Consists of sentences that develop the main idea of the paragraph. Understanding the Structure of Text The structure of a text consists of various parts. Most texts start with a title and sometimes a subtitle. A paragraph consists of the following parts: The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. The number of sentences and words in a paragraph depends on the subject. paragraphs contain between 75 to 150 words. The conclusion part puts the subject matter in the right perspective. It is an important part of communication. which can also be used within a paragraph. Captions: Represent comments on figures. or section. The introduction part mostly informs the reader about the content of the document. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. or section. The heading indicates the subject matter being discussed in a particular document. To anticipate the meaning of a word. a noun.
4. Deeper level reading involves concept forming. surface level reading and deeper level reading. The two purposes of this lecture are: Ans. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. To help students determine what to read and how to read. Ans. Solutions to Check your Progress 2 1. Why is loud reading not 'reading'? Ans. What does the phrase. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities. refer to? Ans.2. B ©NIIT Coordinator Guide – Personality Development Programme . 3. Surface level reading is done mainly for pleasure. "make the best of the opportunities". and seeking pleasure. Reading is done for a variety of purposes. To encourage students develop a reading habit. Who will be able to make the best of the opportunities? Ans. 4. Reading is important to understand any piece of text. 5. Reading is an important communication skill. Who. it is not considered as reading. we make notes. 3. So. 6. Reading is of two types. such as preparing for examinations. What are the different kinds of reading? Ans. Usually. Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. gaining information. 2. according to the author. Ans. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). They are: Ans. interpretation. and critical evaluation of the relevant content. Loud reading seldom leads to understanding the content. Reading has many advantages.II 77 . Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. Why is reading important? Ans. learning a subject.
the passage suggests that reading helps to improve writing skills. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. 11. Reading a novel helps us to develop a wider area of perception and a coherent thought process. We develop concepts. Indians have the good opportunity for exposure to the native variety of language. We read textbooks and other related books. Yes. you can improve your vocabulary. 8.II 78 . Yes. For writing impressively. which leads to an improved personality. Refer to Unit 7. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. Yes. the speaker emphasizes the need for exposure to the native variety of English to non-natives. ©NIIT Coordinator Guide – Personality Development Programme . This is because getting the reading material in printed manner in the native language is very easy. How does reading a novel improve one's personality? Ans. 10. magazines. Why does the speaker say that reading is a good source of entertainment? Ans. 9. Printed books in the native language are easily available and are within the reach of a common man. By developing your reading habits. We read newspapers. Do Indians have a good opportunity for exposure to native variety of language? How? Ans. Yes. Yes.Presentation and Public Speaking. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text. and a whole lot of other things. Slide2 supports this view. one should have a deeper understanding of the topic and a good vocabulary.We do not develop concepts. 12. As a result. you will be able to write more impressively. Do you agree with the view. Why? Ans. For both these requirements. reading is a must. Does the speaker emphasize the need for exposure to the native variety of English? Ans. 7. I do agree with the view that reading helps improve writing skills.
Reading improves our personality and general awareness. What did the Sheik advice Mohandas? Ans. Why should one not read without interest? Ans. These two aspects help in maintaining good social interaction. What does the speaker suggest to the students to read. 14. The development of thinking processes is a benefit of reading that is not known to most people. Can you add to the list? Ans. Name some material that people need to read on a day-to-day basis? Ans. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully. ©NIIT Coordinator Guide – Personality Development Programme . people who regularly read newspapers. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression. Solutions to Check your Progress 3 1.. 16. Why? Ans. 'He was not against eating meat. 2. In addition. Mohandas was against telling a lie to his mother. 3. is not known to many people? Ans. yet he was much impressed by Sheik. 17. according to the author.13.II 79 . Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. As a result. Which benefit of reading. People should read newspapers and magazines on a day-to-day basis. Sheik advised Mohandas to eat meat if he wished to grow tall and strong. One should not read without interest because the reader will not be able to understand the piece of text in such a situation.' Why was Mohandas impressed by the Sheik? Ans. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. the reader will not be able to recall the text when he or she needs it. 15.. Mohandas was impressed by Sheik because he was tall and strong. 'Sheik had a bad reputation.' What was Mohandas against? Ans.
4. The Wright brothers made the first aeroplane in 1903. 2. Solutions to Check your Progress 6 Read the following sentences. The plane made by the Wright brothers was made up of wood. The planes of today are made up of Magnalium. These are among the six sentences. canvas.II 80 . How was the plane made by the Wright Brothers different from the modern planes? Ans. and wire. What did the Congress do in Kakinada in 1923? Ans. Solutions to Check your Progress 4 1. Against whom were the Indians fighting? For what? Ans. The Congress held a meeting in Kakinada in 1923. 3. Why did Mohandas have to steal money? Ans. 3. 5. What was the important thing the Wright Brothers did in 1903? Ans. which agree with the statements in the passage. Who was the little girl in the story? Ans. Solutions to Check your Progress 5 1. which are related to the passage. Indians were fighting against the British to gain freedom. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. Ans. The little girl in the story was Durgabai. How the experiment was conducted by the Wright Brothers an important event? Ans. Mohandas stole money to buy cigarettes. People who had put up the exhibition bought a ticket for Nehru. Write the letters indicating the six true statements in your answer book. 4. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . Who bought a ticket for Nehru? Ans. 2. The experiment conducted by the Wright brothers enabled humans to fly.
Mary said. He admitted that he hates to go late. Mary requested me to lift that bag for her." Ans.II 81 . "I hate to go late. Sita said." Ans. Peter asked me to show him the way to Lal Bagh. "We do not go to the computer center from tomorrow. "Did you pay my fee yesterday?" Ans." Ans. They said that they will not to go to the computer center from the following day. Govind said. 4. The child said. "Why have you given me only 3 marks for this answer?" Ans. 7. 6. "Oh! What a long snake!" Ans. Govind asked me if I had paid his fee the previous day. "Can you kindly lift this bag for me. Peter said. 2. 1. He said. Sita asked me why I had given her only 3 marks for that answer. The child exclaimed that it was a long snake. ©NIIT Coordinator Guide – Personality Development Programme .H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech. 3. 5. They said. "Will you please show me the way to Lal Bagh." Ans.
The teacher said. Ans. "What a pity I have answered all the questions wrong in the exam!" Ans. Solutions to Section 5. also write the other possible meanings for the same word. have an emotional impact upon. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. 9.II 82 . Characteristic of false pride.8." Ans. relevant information or interconnection. Secondly. "All of you should submit the record notes by tomorrow evening. A purposeful or industrious undertaking (especially one that requires effort or boldness). proceed. Burdened psychologically or mentally. The officer said to his subordinates.4 1. Absent-minded dreaming while awake. dignified manner or conduct. The teacher ordered all the students to submit the record notes by the following evening. having an exaggerated sense of selfimportance. Absence of moral or spiritual values. A period marked by distinctive character or reckoned from a fixed point or event. 10. Absence of light or illumination. express moral judgments. the state of being held in low esteem. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. She rued the fact that she had answered all the questions incorrectly in the exam. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. ©NIIT Coordinator Guide – Personality Development Programme . Free from emotional agitation or nervous tension. given as a gift. the tangible substance that makes up a physical object. She said." Ans. presented. to change location. given formally or officially. The officer ordered his subordinates to report by 5 o' clock in the morning. concerned with worldly rather than spiritual interests. "You should report by 5 o' clock in the morning.
A deceptive manoeuvre (especially to avoid capture). who came to Karnasuvarna. x. vvvv. ordinary men and women become heroes. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. In prison one cannot write long letters. what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. 3.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. Why was Nehru not able to convey everything that he wanted in his letter? tttt. u.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance.II 83 . to avoid being observed. 2. Characterized by absence of emotional agitation. t. r. He did not have time to write uuuu. Letter was not sufficient to convey all his thoughts. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p. Ans. wwww. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. v. Ans. q. quietly or secretly. The ten comprehension questions covering the entire text are: 68. according to Nehru. Live (in a certain place). Completely clear and fine. and then even simple. and history becomes stirring and epoch-making. He was weak. w. elevated in nature or style. The ten multiple choice type comprehension questions covering the entire text are: 69. s. ©NIIT Coordinator Guide – Personality Development Programme .
to read Ans. Indira Gandhi was inspired by the story of: jjjjj. Napoleon Bonaparte lllll. c. Lenin ooooo. To whom is this letter addressed? fffff. For trade aaaaa. Who started the Russian Revolution? nnnnn. The Discovery Of India uuuuu. Jesus Christ kkkkk. Abraham Lincoln qqqqq. Indira Gandhi bb. y. For touring India Ans. Mahatma Gandhi hhhhh. to discuss aa. Godan ©NIIT Coordinator Guide – Personality Development Programme . to give sermons ccccc. c. Sarojini Naidu Ans. Jeanne d' Arc cc. For knowledge zzzz. Letter was not sufficient to convey all his thoughts. Which is the most famous book of Nehru? rrrrr. a. For adventure yyyy. Why did Hiuen Tsang come to India? xxxx. Stalin Ans.Ans. Lenin dd.Adolf Hitler Ans. Mussolini ppppp.II 84 . Geetanjali ttttt. My Experiments With Truth sssss. Jeanne d' Arc mmmmm. For knowledge z. The best way to distinguish between right and wrong is: bbbbb. a. b. to argue ddddd. Kamla Nehru iiiii. Indira Gandhi ggggg. to discuss eeeee. d.
it is evident that Nehru loved his daughter deeply. None of these Ans. According to Nehru. Naini prison. 1921 cccccc. Andaman and Nicobar Islands eeeeee. Nehru himself wwwww. The Discovery Of India ee. Indira Gandhi was born in the year: zzzzz. 1917 gg. c. Naini prison. 1923 aaaaaa. ©NIIT Coordinator Guide – Personality Development Programme . Her mother yyyyy.Ans. Instead of the usual material presents. Nehru reminded Indira of heroes such as Jeanne d’ Arc. and told Indira that she should stay inspired by such people and serve her country. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. Write a summary of the letter without losing meaning of the text in about 150 words. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. On her birthday. and Mahatma Gandhi. Through this letter. Like a good father. Sarojini Naidu Ans. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. Write a paragraph on Nehru's love for his daughter based on this letter Ans.II 85 . Bapuji xxxxx. he reaches out to her from the prison through a letter. c. Where was Nehru imprisoned? dddddd. 1914 Ans. the best friend of his daughter could be: vvvvv. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. Nainital ffffff. b. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. 5. If she ever found herself in doubt. she should never do anything in secret as if she had something to fear or hide. b. Lenin. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. 1917 bbbbbb. Tihar jail gggggg. he sent her invaluable advice and his blessings. Ans. Nainital 4. Her mother ff.
6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:
This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.
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Chapter Six Objectives In this chapter, the students have learned to:
Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions
Focus Areas To conduct this session, you can use the following approach:
Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:
Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.
After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"
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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:
Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility
Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.
2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.
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The story revolves around a small kid. Just to make his child happy. and tries to fight it by going and waving back at Schwamm’s son. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. Comment on Schwamm as a loving father. who dislikes children because of his wife’s death. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly.II 89 . ©NIIT Coordinator Guide – Personality Development Programme . who regains hope and faith in everything because finally a man waves back at him. The stranger woke up early in the morning. One man. The stranger thought that the kid was the reason for his wife’s death.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. Schwamm decides to board the train to wave at his child. develops feelings for the little boy and does the same just for the sake of his happiness. subconsciously knows that his belief is baseless. boarded the train. who is very sensitive and emotional. 6. said goodbye and got down at the station. Is there any message by the author? Ans. Schwamm was a very loving and a kind-hearted father. it was not true that the stranger did not like small children at all. he went to a different city to board a train. The happiest person at the end of the story is Schwamm’s son. What is the central idea of this short story. inspite of his past happenings. The father was keen to make his son happy. Write a critical appreciation of the short story in about 100 words. The stranger hated children because his wife died while giving birth to their first child. 5. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. He loved his child a lot. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. 4. The blind man started talking to the girl in a very friendly manner. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy. and waved his hand in response to the small child. The stranger. Solution to Section 6. not even a single passenger from the train waved back. The girl collected her things. The train halted at Saharanpur. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. However. Why did the stranger hate children? Did he really hate them? How do you know? Ans. Ans. It tells us how little incidents can make huge changes in our life. The moral of this story is that determination is as important as taking the initiative to achieve a goal.3. Just for his child's sake. Ans.
Mary did not come to school today. Did Mary came to school today ? 3. The school is reopening on August 1. Has Ram paid the telephone bill ? 2.Solution to Section 6.II 90 . Ans. Ans. 2005. Ans.5 Convert the following statements into interrogative sentences. When is the school reopening ? 4. Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme . The suicide bombers escaped from the police. 1. Ram has not paid the telephone bill. Ans.
Tell the students that analysis must be carried out throughout the presentation. nationality. Tell the students to follow the method with which they feel comfortable and confident. quotations. Each slide should contain a maximum of six points. brainstorm and collect all the relevant material.II 91 .Chapter Seven Objectives In this chapter. stories. Preview key points: The key points of the presentation should be mentioned in the introduction. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. The content and the style of presentation should match the objectives. Explain to the students the importance of using visuals in a presentation. Structure the information properly: The information must have a logical structure and order. The structure of a presentation consists of three parts: Introduction Body Conclusion Introduction In the introduction. and background knowledge should be made before the presentation. Tell the students to use body language as an additional support. They should look confident and establish good eye contact with the audience. you need to: Capture the attention of the audience: Use jokes. Discuss the structure of a presentation. which helps in modifying the presentation according to the response of the audience. Explain to the students the various methods of delivering a presentation. Writing a content outline before the presentation helps present a structured presentation. you need to: Limit the content to a few key points: The content of the presentation can be chunked into key points. Explain each point adequately: Any point that may be new to the audience should be adequately explained. Discuss the advantages and disadvantages of the various methods of presentation. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. or questions to capture the attention of the audience. the objective of the presentation needs to be clear. ©NIIT Coordinator Guide – Personality Development Programme . organize the material around the objectives. Tell the students that rehearsals must be conducted before delivering the final presentation. Body In the body. Tell them how visuals can help them in making a presentation successful. the students have learned to: Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. you can take the following approach: Explain the various steps that the students should follow to create a successful presentation. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section. sex. Explain the importance of body language while delivering a presentation. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. Then. After the objectives have been clearly established. Tell the students that further analysis of the audience in terms of age. Inform the students about the importance of organizing a presentation.
3 2. Explain to the students that lack of performance does not necessarily mean lack of knowledge. Encourage questions: Questions should be encouraged at the end of the presentation. A logical flow will also help in easy transition from one topic to another. audible voice Used correct pause.4 2. This also ensures a quick revision of the content. lack of confidence and presentation skills can result in poor performance. No. Ask the students to give a PowerPoint presentation.1 4.2 4 4.2 2. stress.5 6 6.1 2.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved.1 3.4 5.5 3 3. Evaluate the presentation on the basis of the following parameters: S. however. Ensure that the ideas keep flowing: One key point should lead to another. you need to: Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme .2 5.2 5 5.1 2 2. 1 1.1 5. You might be having complete knowledge of a subject. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success.1 6. Conclusion In the conclusion. Any doubts can be clarified at this time.3 5.II 92 .
Whiteboard: A whiteboard is similar to a blackboard.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. bullets.II 93 . font sizes. Use visual aids appropriately. charts. or diagrams that does not fit in the transparency are distributed to the audience as handouts. and styles in a presentation. Markers of different colors can be used on a whiteboard to write or highlight information on the board. Use effective strategies to remember the content. types. Follow certain guidelines while delivering the presentation. the students need to: Structure the content logically. No. transparent plastic. They are attractive to look at and are cost effective. and are made of a thick. graphics. They are cheap and affordable. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. charts. At any point of time. Common Visual Aids The commonly used visual aids are: Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors.1 8 8. the presenter can flip back to a previous page and refer to it. Dress appropriately. Posters: Posters are large sheets of hard paper and can be used to depict pictures. Handouts: Data in the form of figures. ©NIIT Coordinator Guide – Personality Development Programme . Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text.S. Prepare for the presentation well in advance. They can be used more than once. or additional data. 7 7.
©NIIT Coordinator Guide – Personality Development Programme .II 94 .
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