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Coordinator Guide – Personality Development Programme - II 1

CH A PT ER - SPEC IF IC IN PU T S: P A R T - I

Chapter One Objectives In this chapter, the students have learned to:

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Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning

Focus Areas To conduct this session, you can take the following approach:

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Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.

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Coordinator Guide – Personality Development Programme - II 2

Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.

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Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.

Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:

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Coordinator Guide – Personality Development Programme - II 3

and then wrote the script. Chris changed the pixel values of the buttons. when displayed. David also suggested John to include some examples in the script. As a result. He also wrote the script for the project. John created the course by putting the content in the checked frames. he suggested that the buttons should be placed a bit lower so that the correct answer.II 4 . After the templates were finalized. John listened to the freshly-prepared audio and checked it against the script. John asked Monica to modify some pictures. Sheila made several phone calls to voice-over artists and fixed dates with them. created the buttons. John also coordinated with Monicato discuss the various ideas for the kinds of images to include. and images for the frames. She asked Ashish to install it. He researched extensively on the Internet. He wrote a large volume of code and checked the templates several times for errors. sidebars. Chris was busy coding for the course. Only Ashish was authorized to install the audio software. Meanwhile. David gave John ideas to improve the readability of scripts. He found a few mismatches and asked Sheila to rectify the errors. who loves working with colors. This project involved developing a course about the basics of HTML. Monica. Team members from various departments where part of the project team. David manually checked all the templates and gave suggestions to improve the usability of the templates. Sheila needed the audio software to edit the same. For example. did not overlap the button. arrows. John also shared the script with David.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. The project plan was made and shared with all the stakeholders. read books. The team members were assigned different roles and responsibilities. to make it more effective. ©NIIT Coordinator Guide – Personality Development Programme . John also mailed Sheila the script for which the audio had to be recorded. divided the content into lessons.

 ©NIIT Coordinator Guide – Personality Development Programme . which are called programs. These programs specify instructions for computers to perform various functions. Some of the other responsibilities include leading projects. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization:           Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. and maintaining detailed instructions. voices. websites. In some companies. and business processes. The content developer may design applications for various technical and commercial users. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. Fireworks.Based on the given case study. content developers provide technical support to end users. presales and services organizations.II 5 . testing. personnel. interfaces for intranets. Sound engineers: A sound engineer mixes and synchronizes music. customer service engineers. or help desk technicians. Web designers: A Web designer designs Web pages. The network administrator should be accessible at all times to solve problems related to networks. ISV partners. A computer programmer may be required to use various computer languages. and the customers. In addition. Illustrator. and working as client support representatives. identifying business rules. and other requirements for Web-related products. Web banners. the system administrator may also be responsible for providing training on support skills to the IT personnel. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. creating logical and physical data models. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. ask the students to identify the roles involved. System administrators: A system administrator manages the hardware of computers and networks in a company. Web designers use software such as Photoshop. providing in-house software training. or sound effects. analyzing source systems and business requirements. Network Administrator: A network administrator manages the network of the organization. The system analyst helps the organization get the maximum benefit from its investment in equipment. Programmers: A programmer is responsible for writing. graphics. Some of the common responsibilities include installing and maintaining software. Content developers: A content developer is responsible for writing and modifying programs. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. and Corel Draw.

he is not confident about his communication skills and is not comfortable doing sales. Write about your short-term and long-term professional goals.Solutions to Chapter One Questions 1. He constantly evaluates his surroundings and analyzes situations. He has also worked at Smart Developers as a technical writer for one year. He is very innovative and takes initiative in all the functions related to his field. He offers his support and advice when required. and is currently working as a software developer at Technology Systems. Don is also good at supervising tasks because he has excellent monitoring skills. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. While working at Smart Developers. he won the first prize in technical writing. your professional satisfaction level is low and you should look forward to improving your job conditions. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. Prepare a brief self-portrait of yourself for a professional career. However. ©NIIT Coordinator Guide – Personality Development Programme . Don is an avid sports person and has represented his college cricket team at the university level. Ans. Ans. Short-term professional goals refer to the goals to be achieved within two to three years. He regularly organizes technical fests and seminars.II 6 . These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements. 2.Tech. If you have responded with a 'No' to most of these elements.

List your strengths. according to you. To prepare a self-improvement plan. Select your strengths from the following list (This is not an exhaustive list. Ans. Prepare a self-improvement plan for the next five years. Ans. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme . which achievement has given you immense satisfaction? What.II 7 . as shown: S. Ans.Long-term professional goals refer to the goals to be achieved after at least five years. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3. Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list. what do you want most from your job? If you were granted a wish. 3.):           Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5. These goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain. List your weaknesses. create a table with three columns.):          Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4. 1. 2. Long-term goals are derived from the vision of the person.No. which job or position would you like to attain? In your past.

which talks about pursuing one’s dreams. 5.Tech. She gets inspired by reading 'The Alchemist'. He should always work towards building healthy professional and personal relationships. 6. 13. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. What type of people irritate you? List the moral values that you abide by. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. List negative personality traits that you don't want your spouse to have. 10. he should enjoy participating in sports activities. she tends to ignore her health care routine and this results in fatigue and depression. 4. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. She works as a manager in an organization. 17. However. 12.No. Ans. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess.S. 15. She always strives to improve. If you are single. List the minimum standard of performance that your prospective spouse should achieve. prepare a portrait. 19. 8. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. Besides working hard. and should have strong management skills. 4. 20. He should aim for a peaceful and prosperous life. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions. He should always exude high energy levels. 14. 7. He should preferably be an M. She is disciplined and loyal towards her work. She works hard and is known as a motivating team player. 2. describe yourself as well as your prospective life partner. 3. 9. A sample portrait is given below: Donna Bard is a kind hearted and honest girl. 16. He should be an avid reader and should constantly update himself with new technologies. You can create your personal word portrait by answering the following questions: 1. you can create a word portrait of your prospective life partner by answering the following questions: 11. ©NIIT Coordinator Guide – Personality Development Programme . Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. she accepts it gracefully and works towards removing her weaknesses.II 8 . He should have good leadership qualities. Similarly. 18. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. If any feedback for improvement is given to her. 5.

trainings taken.II 9 . Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. projects. Tell the students that before they apply for any job. and abilities. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. The bio-data is the most important document in the interview. and special achievements as mentioned in their bio-data. it is very important for them to analyze the job opportunity. skills. Tell the students that to target a suitable job. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. Tell the students that it helps to know the various characteristics of interviewers. To do this analysis. At this point. This information is provided for you in the additional inputs section. it is necessary to analyze the job opportunity and ensure that it matches their expectations. ©NIIT Coordinator Guide – Personality Development Programme . you can take the following approach:       Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview. This exercise will help the students assess their personality. start with discussing the screening and selection procedure.Chapter Two Objectives In this chapter. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. Ask the students to make a list of all the educational qualifications. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. After this exercise. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. as given in the additional inputs section. you can tell the students about the different types of interviews that are conducted. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. values. To prepare students for the interview. Give the students a list of desirable qualities that organizations look for. the students have learned to:       Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. which is common in all the organizations.

Location 6. Qualities required 13. Type of work 12. At the end of this exercise. Tips on Body language During an interview. and discuss the same with their friends. After all the students have selected at least one job opportunity. Give students time to research all information. Annual turnover 4. Competitors 8. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. always remember to:        Shake hands firmly with the interviewer. Sit straight and alert. Ask such students to select another job opportunity article and repeat the exercise. Remuneration/perks 14. tell them to fill in the information in front of the respective factor in the table. as shown: Expected Factors 1. Background of the company 2. Then. Future plans of the company 7. Products and services 3. Mirror the interviewer's techniques. Any news-making issue in the past 9. Job safety 11. Relax! Don't rush through the interview. Others may find that the job opportunity does not seem to match their expectations. Number of employees 5. Position offered 10. Give a formal smile. look at their self assessment and career planning analysis. ask them to select the job opportunity they think will match their expectations. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. Maintain regular. attentive eye contact. students who have been able to tap the job opportunity of their choice will be happy with the outcome. ask them to refer to the company's website and brochures to gather more information. ask them to assess it keeping in mind the 15 factors given to them. Instruct the students to draw a table with two columns. ©NIIT Coordinator Guide – Personality Development Programme . Then. Agreement contract/service bond 15.II 10 . Keep your hands on your lap.

Is usually used to screen interviewees. managers. and occasionally. a video camera. Involves questions that are asked on the area or field each interviewer represents. and special software. Is a convenient and speedy method of recruitment. Involves direct assessment of the interviewee by the interviewer. a psychologist in the interviewer panel. Is cost-efficient and less time-consuming. Provides an interviewee several chances to present his/her abilities and skill set. Has a set of fixed questions for all interviewees. depending on the factors such as the job profile. an on-the-job specialist. The number of interviewers may vary. Is an interview between one interviewee and a panel of two or more interviewers. Could involve walk-in interviews. Is an interview of a candidate by different interviewers separately. Involves questions that are often framed beforehand. Features a selection process that is based on the collective input of several people. Has a fixed evaluation scheme to assess the interviewees. The various types of interviews are:  A one-on-one interview: • • • •  Is an interview between the interviewee and one interviewer. Is conducted over the phone. Can serve as a platform to check validity of information in the resume. Is conducted by companies at the campuses of various colleges and universities. May be scheduled or unscheduled. Can be held for all posts and for all levels. Has personnel representatives. A board interview: • • • • • •  A rotational interview: • • •  A walk-in interview: • •  A phone interview: • • • • •  A video interview: • • •  A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme .Types of Interviews Different types of interviews are used in different situations. Is conducted over the phone line by using a microphone.II 11 . Requires participants to appear for selection tests. Usually involves each interviewer targeting a particular aspect of the interviewee's skills. the time available. Is usually conducted by the government or large organizations. Involves presentations by companies who want to recruit the students. Is usually used to screen interviewees. and the cost that the organization wants to incur on the interview process. May be conducted for candidates residing in a different country or at distant locations.

The following guidelines needs to be followed while designing a bio-data:       Avoid spelling and typing errors. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A.V. 14.A. Father's name 9.Solutions to Chapter Two Questions 1.66 78. Period From to : raovinay10@yahoo. Here is a sample bio-data: Bio-Data 1. Age 4. Telephone numbers : 0129 . Use terms and phrases relevant to the industry. Address .10. Surya Apartments.co.II 12 . 3.Tech % Marks Class 1. Marital status 11.V.present : Software Engineer : Vinay Yadav : 10. D.in : Mr. E-mail ID 8. 2.2 65.1981. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam. 21-D. Surya Apartments. Occupation 10. Limit the bio-data to two pages.Engg.M. Name 3.3092391 7. 24 : 410. Faridabad (HR) 6.S. No. Prepare a good bio-data of yourself. Date of birth. Faridabad (HR) 5. Passed AISSCE AISSE B. Use simple and concise sentences. Name of the post 2. College Ambala. Faridabad M. Faridabad D. 21-D. Address . Add a cover letter or note mentioning the code number and other details specified in the advertisement. Academic qualifications Sl. 81. Give a consistent and symmetrical look. Ans.permanent : 410.24 First First First ©NIIT Coordinator Guide – Personality Development Programme .

and an answer as to why you chose this topic. The topics can range from current events to technical topics. Professional skills 16. 20. Here is a plan to prepare for an interview for a software engineer's post: 1. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. Special attainments: List down all your special achievements. Briefly write out a preparation plan for an interview for a software engineer's post. 14. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds:    Preliminary written tests: This includes IQ tests. Oracle. Personal attainments/distinctions : Organized technical fests and seminars. aptitude tests. Work experience: Sl. Prepare a brief description of your favorite subject or topic. list down your learnings. Project work preparation: Most organizations focus on project work because it reflects your own work. and System Analysis and Design (SAD). 2. such as:  Why did you choose this particular project?  What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone. 10. such as RDBMS and Operating Systems. Won the first prize in technical writing. such as writing a technical paper or participating in seminars and technical competitions. You can practice group discussions with your friends and improve upon your communication skills. Group discussions: In the group discussion round. ©NIIT Coordinator Guide – Personality Development Programme .000/. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. organizations ask candidates to discuss a specific topic among themselves. and always mention if you have contributed to the advancement of any application during your training session. References : C. : Available on request. C++. No. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. In addition.12. 15. You can prepare for the preliminary written tests by using books that contain sample tests. language tests. Ans.II 13 .000/-pm 13. Extra-curricular activities : Played cricket at the university level. Personal interview: To prepare for a personal interview round. and discuss them during your interview. Date Signature 2. such as ‘Role of JAVA in the Internet’. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’. and technical knowledge tests. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications.pm Rs. logical reasoning tests.

Maths College: B. Oracle. The qualifications and skills that will help you get selected for a job are:  Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics.3. Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C. and maintaining the software system. Leadership quality : Handling different projects related to software systems.II 14 . C++. A software professional may possess any of the following traits:                      Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . and System Analysis and Design (SAD) • 4. developing. Chemistry. Ans. Prepare a list of your strengths and weaknesses.Tech  Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system. Ans. Principal accomplishments : Modeling. List your qualifications and skills that will help you get selected for a job.

5. Maths : B. and I am aspiring to do an M. ©NIIT Coordinator Guide – Personality Development Programme . My name is Vinay Yadav and I am a software developer with Technologies System. Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills  Skills related to job : C.II 15 . Ambala. 3 years of experience as a S/W developer. Ans.M. giving comprehensive information about yourself within two minutes. and System Analysis and Design (SAD).Tech : 1 year of experience as a technical writer. Assume that Vinay possesses the following qualities:   Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics. Responsible for making high-quality software systems. Engineering College. Because he has a strong technical experience and good interpersonal skills. I have been brought up in a atmosphere where discipline and respect for elders is a way of life. I have done B.Tech. Based on the above-mentioned qualities. 6. and maintaining the software system. Oracle. : Designing a software system and writing code for different modules of the software system. : Managing different projects related to software systems.Tech. C++. Ans. Chemistry. developing. Vinay plans to become a project manager in the next two to three years. Introduce yourself. : Modeling. I believe strongly in values like honesty and hard work. I am a person with a high degree of integrity and team spirit. Handling a team of seven software professionals. Vinay has identified a goal for his professional life. from M. Identify an appropriate career goal for yourself by matching your qualities to the job.   Interpersonal skills : Ability to analyze situations.

Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. Explain to the students that the other candidates appearing for the interview are also like them. you can take the following approach:   Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview. and the various interpersonal and job-related skills mentioned in the bio-data. the students have learned to:    Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. They will feel light and enthusiastic. such as by giving mock interviews. professional experiences. and they should learn from such experiences.II 16 .Chapter Three Objectives In this chapter. Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. In addition. ask the students to practice mock interviews with their friends. ask them to get the summarized results of their self assessment and career planning analysis with them. Discuss the ways by which the students can release stress. it will help divert their minds away from the stress and nervousness. They should follow a philosophical approach and start thinking of the next job opportunity. Explain to the students that failure in an interview should not dampen their spirits. Explain to the students that if they are well prepared. Before the students give a mock interview. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. and they may not have answers to all the questions. ©NIIT Coordinator Guide – Personality Development Programme . They also have their own set of strengths and weaknesses. The questions can be related to their educational qualifications. if they interact with the fellow candidates. they can answer all the questions and can overcome any obstacle.   Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds.

His/her dress 19. His/her resume 22. Eye contact level 25. The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4. Promptness while answering 34. His/her listening skills 40. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1. Ability to use suitable closings 37. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme . His/her posture 16. Clarity of answers 31.The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. 10. 7. Clarity of introduction 13.II 17 . Confidence level 28.

they need to rate each statement from 0 to 4. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. I feel a compulsive need to prove my worth. Tell the students that by judging their team building and coordinating skills. the interview committee will be able to determine if the candidates can work cordially. The body language of the students will tell the interview committee about their nature and motivation level. Accordingly. consider the following questions: 21. as shown: Personal Stress Index S. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). The ratings vary from 4. 25. Present those statements in a tabular form and ask the students to rate each statement based on their preferences.After the mock interviews. Ask the students to create a table with seven columns. to 0. I feel insecure and anxious about my future. defeats. Tell the students that besides knowing about the possible questions that can be asked during the interview. I am very critical of any displeasing behavior around me. 24. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview.II 18 . Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. I am extremely impatient and get easily frustrated. and failures.No. 23. 26. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. they will be judged on the points given above. 22. ask the students if they are feeling more comfortable facing the interviewer. I am apprehensive in handling responsibility. Give the students some statements that convey the behavior pattern of a person in a given condition. Tell the students that they can rate each statement by entering the number in the respective rating column. 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. I find my life unfulfilling and meaningless. to be used if the students absolutely identify with the corresponding statement. This will help them assess their actual stress level. I wish for immediate appreciation and recognition. they should also know about the questions that the interview committee may consider. to be used if the students strongly disagree with the statement. For example. ©NIIT Coordinator Guide – Personality Development Programme . I blame myself for my mistakes. I feel anxious about undertaking new endeavors.

A PSI between 10 and 20 indicates a favorable level. ask them to add the ratings given to the 10 statements.II 19 .After the students have completed grading the statements. Keep the scores of the students confidential and create an appropriate action plan for each student. and a PSI between 20 and 40 indicates that the students need to be counseled. A PSI of 5 or less indicates an exceptionally low level of stress. ©NIIT Coordinator Guide – Personality Development Programme .

Do not make unsolicited comments and avoid politically incorrect language and humor. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . This will give them an impressive start and enable them to rise faster in their careers. Look confident and feel comfortable. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). Observe the students while they work on their respective assignments. Ask if there is an official manual that provides such details. After they have completed the assignment. On the first day at work:        Be punctual and report on time. and regulations of the organization should be kept reserved for a proper opportunity. it always helps if they know what to expect throughout the day and how to conduct themselves. Instruct the students that they should not hesitate to give inputs regarding the existing projects. There is usually not much work to be done on the very first day. Introduce yourself and engage in conversation with them. Familiarize yourself with the people who are introduced to you. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. Clarify any doubts and seek information from your new colleagues or the HR personnel. They should be extra careful when interacting with others and handling a new project. They should try to know more about the parameters to evaluate performance and behavior. Arrive at the assigned time and report to the concerned person. Be careful about what you say. give the students an assignment and ask them to complete it in a particular time. Provide them with the tips given in the Additional Inputs section. Overachieving the Targets Tell the students that they will be observed closely the first few days. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. they will be able to get along with their colleagues easily. this attitude gets rubbed off on their colleagues. the canteen. and the coffee machine. Familiarize yourself with the new surroundings. Explain to the students the importance of giving their best in the first assignment. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. Do not hesitate to ask questions. you can take the following approach:      Initiate a classroom session by discussing with the students how they should spend their first day in office. For this. general practices. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. Wear a smile. Explore the building and find out the location of various departments and facilities. Feel secure and positive. In addition. Such suggestions should be given only after prior consultation with seniors and colleagues. such as: S. discuss with them the evaluation process and then disclose the name of the best student.No. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. This is because a favorable first impression can lead to several good opportunities. they need to follow the hierarchy protocol. Use formal language. If they are full of enthusiasm.Chapter Four Objectives In this chapter. and protocol. such as the restroom. rules. However. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. the students have learned to:   Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. Find out about the organization's rules and regulations. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. Explain to the students the positive effects of being enthusiastic.II 20 . Warn the students that the inputs or suggestions for the values.

Believe in prayers. and extra efforts also affect their rating. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. In addition. Make a list of your qualities. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. team participation. If they wish to secure a rating of five. new employees should strike a good rapport with their seniors and team members. Ask the students to list down situations where they may not feel confident. The list of statements is as follows:               Get your priorities straight. Appreciate your qualities and be proud of them. Ans. Always try to help others. Pamper yourself. the client perceives the organization to be reliable and ready for tough assignments. This is because the lack of confidence in one area influences the other area. Do not underestimate yourself. Therefore.II 21 . Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. Tell them that the tips apply to all situations. they should not concentrate on only achieving the explicit targets. In addition. Think positive and talk positive. Explain to the students that their behavior. It affects your personal and professional life.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. Recognize all of your accomplishments and make a list of them. If the employees are enthusiastic. tell the students that it is not enough to simply achieve the targets. Keep learning new things to boost your confidence. they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. After they have written the situations. List out your short-term and long-term goals in your professional life. If they feel low. Enthusiastic Team Player To create a good impression in an organization. Tell them that the situations can be personal or professional. Accept feedback with a positive attitude. Short-term professional goals refer to the goals to be achieved within a span of two to three years. Solutions to Chapter Four Questions 1. These things need not necessarily be related to your job. Stay healthy and fit. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . Do not take feedback on your projects personally. they should simply find clues to their problems with the help of these tips. they should try to overachieve the targets and improve upon their past performances. Exhibit what you do best and teach it to others. Presence of team spirit will enable them to accomplish their project and organizational goals. give them the list of tips that will help them overcome their problem.

Prepare an action plan to achieve your goals. which job or position would you like to attain? In your past. Ans. according to you.II 22 . your professional satisfaction level is low and you should look forward to improving your job conditions.If you have responded with a 'Yes' to most of these elements. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. After you have identified your short-term and long-term goals. Long-term professional goals refer to the goals to be achieved after at least five years. you are satisfied with your current position and you should look forward to achieve your long-term professional goals. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2. what do you want most from your job? If you were granted a wish. Long-term goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain. which achievement has given you immense satisfaction? What. If you have responded with a ‘No’ to most of these elements. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . make an action plan to achieve these goals. Long-term goals are derived from the vision of the person.

In the next three years. Start making your list of accomplishments and start working on the list of shortcomings. Now. Make efforts to get noticed by always appearing confident and enthusiastic. 38. write that it in the column 'What I plan to do. make a plan to remove them and start working as per the plan. This will lead you and your team towards success. Time span already given. Lack of time to enroll for the course and to study. if you have joined an organization as a software developer want to become a project manager. Always appear enthusiastic and full of confidence. 30. 45. 41. study with a friend who is doing the same course. Ans. Continuous process. Always support your team members and cooperate with them. Acquire a position of a senior software engineer or a team leader. Acquire a Master's degree in Technology. Take your first assignment very seriously and deliver your best. In the next three years. course. Try to collect all the information related to your organization and understand the atmosphere of the organization. Always be ready for any opportunity and make sure to give your best performance. allocate a deadline for each activity. Ask your team members and seniors about the performance evaluation procedure. If possible.II 23 . This will help you continuously assess your performance status.' The list can be as follows: 27. Now. After you have identified the obstacles. Working on similar types of project again and again. Learn about the new technologies. In the next two years. 34. 39. This will reflect on your work and people will want you to work with them. Write the respective deadlines in the column 'When I plan to do'. Make efforts to get noticed in your team. You can plan to remove your respective obstacles as follows: 42. Plan out a strategy to make a good impression on your first job. You can use the following strategy to make a good first impression:       Utilize your first day in office in getting familiar with your colleagues and the office environment. 40. If you are not comfortable about a specific aspect about the organization. The time span can be mentioned as follows: 32. Good leadership qualities to be identified.' Then. 36. ©NIIT Coordinator Guide – Personality Development Programme . 28. 31. 35. 46. Take the long pending leaves and get yourself enrolled for the M. Heavy competition. 43.For example. Ask your project manager to give you a chance to work in projects that involve new technologies. 44.Tech. Start handling two teams simultaneously. make a list of things to be done to reach that level. Devote two to three hours in a week for studying. raise the issue in an appropriate manner. Discuss your goals with your family and seek their support. Build a bond of trust and understanding with your team members. The list of obstacles can be as follows: 37. Write this list in the column 'How I plan to do. 33. Be ready to take on new challenges. Represent yourself as an enthusiastic and confident person. 29. Remain in the current office for the next three to four years. 3. Family planning to relocate. Take extra measures to perform better in your first assignment because it will help form a favorable first impression. list the possible obstacles against each point.

Ask the students to list all the important tasks that they need to do on a daily or weekly basis. They will stay active and full of energy throughout the day. It is necessary to think well about yourself if you want others to think well about you. Now. lack of time can result in poor performance. Any delay will result in loss of energy and enthusiasm. Therefore. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. however. On the other hand. if not managed properly. Urgent work need not be important. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. This will help them be enthusiastic and increase their confidence level.Chapter Five Objectives In this chapter. important work. This will enable them and their team to enjoy their accomplishments. Adherence to commitments always boosts confidence. Tell the students that planning should immediately be followed by implementation. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . can become urgent after some time. you can take the following approach:        Initiate a classroom session by asking the students to list their skills and capabilities. even after investing all their energy. students should prioritize their tasks. ask them to prioritize in order of execution. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. Tell the students to keep the final list with them for future reference. Again. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. they should set their own deadline and work towards achieving it. Urgent work needs immediate attention and provides less time for execution. They should be practical and reasonable while planning their work. ask them to list other tasks that might not be important. thereby ignoring the important ones. Then. Explain the difference between important and urgent work. it is important to manage the various tasks and complete them within the specified time. or not urgent. their performance goes down and they feel depressed because they could not complete the important work. This can cause self doubt and depression. Therefore. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. not important. but need to be performed in the future. Explain to the students that being physically fit will help them maintain good health and perform optimally.II 24 . urgent. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. As a result. advertising this belief will help in creating a positive environment around you. To manage a task. a person should categorize it as important. Inform the students that they should not keep unrealistic targets because it might result in setbacks. one should take care to complete all urgent work on time. In addition. You may have complete knowledge of a task. the students have learned to:      Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. In addition. After they have made the list. Tell the students that they should always fulfill their commitments. To accomplish their tasks efficiently. If a deadline has not been given for an assignment. ask them if they are utilizing all their skills and abilities.

This process will help them assess their real potential. This beauty can be the nature or some good work going on in your neighborhood. Solutions to Chapter Five Questions 1.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. John makes commitments and works sincerely towards meeting the deadlines. Ans. ©NIIT Coordinator Guide – Personality Development Programme . most of us tend to ignore the beauty around us. Entertain your spirit. Do not skip meals. 2. Once in a week. After a hard day at work and going through several daily chores. ask the students to list the various physical problems they face while working. This will help you remain organized. Many people tend to ignore these factors. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. and physical fitness should also be recognized. How do you propose to overcome the deficient potentials? Ans. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. Few get the time to exercise or play a physical sport. This will help them accept new challenges and perform better. Following is a sample list of qualities possessed by John:    Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. Make a list of all the tasks. Follow healthy eating habits. have an organic fruit everyday. Besides being assessed on your educational and professional standards by others. Give the students the following list of tips. Making commitments: After setting the priorities. This enables him to accomplish the tasks in a proper manner and within the specified time. Admire yourself. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. You can do this exercise anywhere and at any time of the day. He sets realistic goals. When we talk about education and profession. Tell the students that they can take care of themselves if they follow these health tips. The appreciation and encouragement act as motivators and increase his potential. John needs to work on the following aspects:  Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. they will be full of life and vitality. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. assess yourself and list down the good qualities that you possess. they will be able to manage their responsibilities in the specified time. List out your qualities among the potentials given in this module. Setting priorities with practical approach: John sets his priorities before starting any work. Tell the students that if they are healthy. Now. factors such as enthusiasm. The result will be surprising because most of the students will realize that they have not gone for a health check for years. positive attitude. Perform small exercises. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. and consult a dietician for further guidance. In addition. This will help in boosting your confidence on a regular basis. However. In addition. This list will help them remain healthy and active while coping with a busy work schedule:       Take 10 deep breaths. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. Ask the students to describe their health care routine. It also enables you to relax your nerves. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. ask them to write the last time they went for a health check.II 25 .

II 26 . he will share the schedule with his team members and his seniors. John can take the following steps to overcome his weaknesses:   He will consult the physical trainer. This will help increase his physical fitness. This results in loss of energy and enthusiasm. set up a fitness routine. ©NIIT Coordinator Guide – Personality Development Programme . Time gap between planning and execution of project: John tends to delay the execution of planned projects. He will ensure that all projects are executed on time. To ensure success. and follow it regularly.

and avoid trying to be perfect in all the tasks undertaken. she plans for the known and the unknown. you can take the following approach:      Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. He would rather suffer himself than let his image suffer. prioritizing. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. To create this list. You should keep referring to them during the day. They also help you prioritize tasks. he does not really like doing extra work. the students have learned to:    Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. you can monitor the amount of time you spend on doing tasks. without becoming distracted. After discussing the two different personalities. This ensures that you are in a better position to manage the day ahead. Failing to plan is equivalent to planning to fail. they will be able to assess whether they have utilized the time well. if you can do so. By doing this exercise regularly. In addition. She helps people around her and nurtures them because she believes in their potential. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. avoid delaying task execution. Tell the students that they can follow several tips to manage their time better. They should maintain the time log on a daily or weekly basis. Work only on those tasks that cannot be delegated. Then.Chapter Six Objectives In this chapter. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. Ask the students to make a list of tasks that they do in a day. By listing the activities performed in a day and the time spent on each activity. However. she is completely down-to-earth and unassuming. After reviewing the daily time log for four to five days. He does not have time to pursue his hobbies and interests because he is in office during most weekends.II 27 . Every day. if any. At the end of the day. committed. Tell the students that they should maintain a time log. He diligently responds to all the forwarded mails from friends and colleagues. and popular person. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. You can ask the students to use the format for time sheets given in the additional inputs section. wherein they can write all the tasks to be done and allocate time based on the nature of the work. Ms Balanced is a smart. they will not feel frustrated if they cannot complete specific tasks. Use time sheets: Time sheets can be analyzed to find ways for saving time. Multitask: Do more than one task at a time. Maintaining a time log will enable them to assess their pattern and identify their problem areas. and taking sufficient breaks when performing a lengthy task. it is just that he cannot say ‘No'. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. He is not climbing up the corporate ladder even after three years in the organization. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. ©NIIT Coordinator Guide – Personality Development Programme . He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. If only he could learn how to rule his life instead of allowing other people to rule it. ask them to prioritize the tasks and allocate a time period for each task. tell the students to adhere to the following guidelines to manage time effectively:      Plan and organize: Take out time for planning and organizing. At the same time. and then state the various guidelines that can be followed for effective time management. Delegate work to others: Identify tasks that can be delegated. Refer to the Additional Inputs section to get information on the ‘To do’ lists. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. His colleagues flock to his workstation because it is a good place to hang out. which could otherwise throw work out of gear. they can use ‘To do’ lists. such as planning. and pays attention to smallest of details. successful. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks.

II 28 . 'To Do' lists and time sheets are the tools that you use to manage time. Therefore. you can make sure that deadlines are met regularly. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. hobbies. assign some time for interruptions. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. Always plan for less than 100 percent of your time. This puts you in control. Handle interruptions well: When planning your activities. More time for family. you do not feel stressed. Update the list constantly. and friends: Time management helps you restore the balance between work and leisure hours. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. Plan for tasks that have deadlines. Prioritize all your tasks. ©NIIT Coordinator Guide – Personality Development Programme . Do not plan for 100 percent of your time. Tell the students that effective time management results in:      Ability to control one's activities: Effective time management helps you prioritize and organize your activities.   Conquer procrastination: To avoid procrastination. Deadlines being met consistently: By prioritizing tasks and organizing schedules. divide a task into a number of smaller tasks and start doing them one by one. Allocate time for pending tasks. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. There are two types of 'To Do' lists:         Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do.

Analyze whether your time is being spent usefully.You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. 2. List your activities for a week or a fortnight. It helps you track your time and analyze whether you are spending your time productively. and use a 'To Do' list to plan your activities. To use a time sheet effectively: 1. 3. Use a time sheet to track your time. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme .II 29 .

These new ideas can help them manage time better and improve their performance. They should enjoy this activity. the time management schedule also gets altered.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. During the weekend. they should think of innovative ideas to manage time. As the changes occur in one's personal and professional lives. Now. Tell the students that. based on their lifestyle and comfort level. one should make a mental note of the change and try to manage the schedule accordingly. While traveling for office. Ask students to think of ways to save time and still complete all the tasks for a specific day. They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. For example. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. Suggest to the students that the continuous time management process should not tire them. There can be many more ideas based on the number and types of tasks listed by the students. ©NIIT Coordinator Guide – Personality Development Programme . With every change in the daily routine. and they can even pay off their bills online while listening to their favorite music. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. they can watch movies on TV while performing household chores.II 30 . they can make phone calls while watching television. It is a continuous process. they can make a list of points to be discussed in a specific meeting. Tell them that they can refer to their personal time management survey form. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time.

Prepare a time log for utilizing your time and note down your own reactions to your time management. The first column will contain the serial number. You can also prepare a time log to manage your weekly or long-term tasks. 6. The meeting had to be postponed for another hour. 3. 1. ©NIIT Coordinator Guide – Personality Development Programme . This delayed the subsequent tasks. Skipped lunch for this reason.Solutions to Chapter Six Questions 1. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time. however. Prepare a time log by listing the tasks to be done in a day. specify the result as 'Completed'. These activities should be given equal importance. This delayed the rest of the activities. or 'Not attended to. the second column will specify the task. and the third column will contain the time allotted for the corresponding task.No. had to work upon another task and this activity got postponed for the next day. Ans. 'Incomplete'. Based on the result derived. In addition. it took two hours. 2. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. not all the colleagues were interested in continuing with it on the same day. 4. However. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. In the fourth column. 5. The module could have completed in an hour. To create a time log. create a table comprising four columns.' A sample time log is shown as follows: S. Started to initiate a fun activity at work. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. This resulted in delay in planning and executing the meeting. therefore. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. Worked on the reports and cancelled going to the gym.II 31 .

To overcome my weaknesses. Here is a sample list of weaknesses related to time management:    I try to do each and every task to perfection. Identify your weaknesses related to time management and create a plan to overcome it. irrespective of the requirement.00 to 10.30 3. Ans. This results in an increased amount of work. This will help me achieve the targets on time and will enable others to learn and improve upon their performance.30 12. both planned and unplanned.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme . Instead of making personal targets.30 A time commitment plan for Module 2 of the first semester of MCA. I will involve my team members in my work.30 to 1. 3.30 to 12.30 11. is as follows: Time 9.30 to 4. is as follows: Time 9.30 to 5. to be followed daily for 12 weeks. to be followed daily for 4 weeks. This unnecessarily delays the things and affects the complete schedule.00 to 11. Learning to say 'No' will help me save a lot of time. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues.II 32 .00 to 11.30 to 3.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4. A time commitment plan for Module 1 of the first semester of MCA. I plan to do the following:    I will have a practical approach towards work and will try to strive for excellence rather than perfection. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues. This will help me save time.00 10. I will make team targets. Ans. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time.00 to 10.00 11. This results in too much of work and effort. I will say 'No' to the tasks that do not contribute to my goals.2.30 2.30 to 2.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1.

10.00 to 11.00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.30 to 12.30 ©NIIT Coordinator Guide – Personality Development Programme .30 12.30 11.00 to 11.II 33 .30 to 1.

you should reply through your work. There are no specific aspects that determine a personality. instead.II 34 . Suggest that they should gain knowledge by reading content related to their field of work. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. your family and friends can guide you. Make it a learning experience: There is always something to learn from criticism. you are in a better position to assess the situation. Do not react instantly: Reacting instantly to criticism will only show your insecurity. gaining knowledge is futile if the students cannot express themselves properly. you should learn from your mistakes. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. you should work upon it. For this. In addition. Ignore specific feedback: Always identify the source of criticism. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. the better their personality will shape up. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. offering arguments. admit it instead of giving excuses. logical analysis. discuss it at length and get to know about the reason. and successful experiences can also help in increasing their confidence level. However. and resorting to emotional outbursts will only aggravate the situation. Concentrate on how to gain from the criticism. It includes various aspects of your lifestyle. you should continuously assess your behavior and work on the shortcomings. you should work upon it and try to improve yourself. Irrespective of the kind of feedback. you can take the following approach:    Initiate a classroom session by explaining the importance of a good personality. Factors such as courage. Absorb genuine feedback: If the reason behind criticism is improvement. To improve your personality. The more knowledge they gain.Chapter Seven Objectives In this chapter. Provide the students with the list of problems they can face while communicating with others. They should keep themselves updated with their field of work and current affairs. you should look at the possible reason and work on it. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . Students can use the following ways to accept feedback and criticism gracefully:         Accept your mistakes: If you have made a mistake. If a person criticizing you is doing it out of habit or frustration. the students have learned to:     Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. you should never get defensive. Raising your voice. they should work upon improving their verbal and nonverbal communication skills. Acknowledge the reason: If the reason behind criticism is competition. Take corrective action: Instead of getting depressed or developing an inferiority complex. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. you should always be ready for feedback and criticism. Attaining a good personality depends upon various factors. Giving lame excuses will add up to your negative behavior. you should learn to stay calm and ignore it. If the reason behind criticism is jealousy. If you are calm and composed. You should always learn from your mistakes. you should not react instantly and reply by using harsh words. If the criticism is about behavior or habits. ignore the criticism. If it is out of jealousy. Tell the students that their personality grows along with them. ignore it at once and move ahead. they should observe their surroundings and interact with learned people. For this. If more than one person is making a similar comment. After you have identified the reason. If it is a genuine criticism.

a person with a positive frame of mind is more comfortable making gestures while communicating. it is best conveyed through eye contact. The use ratio of these three factors in any communication is 7%. ask the students to narrate the same in front of the class.To have a good personality. Here is a list of some of the problems that the students may have faced when narrating their story in the class:   The students were unable to make eye contact with the rest of the class. they will be able to express the same. In addition. Ask students to record their voice in isolation. form a list of common problems faced by students. you also need to improve upon your nonverbal communication skills. Therefore. volume. voice modulation. 38%. Communication depends upon three factors: words. If a person wants to convey sincerity in his or her intentions. it is necessary to inculcate positive attitude for effective communication. Because some students were not able to modulate their voice. Here is a list of some of the problems that the students may have faced when recording their narration:    They were unable to make it sound interesting because they had to express themselves only through voice. Then. therefore. verbal and nonverbal. your verbal communication should be consistent with your body language. ask them to list down the problems they faced in both cases. they were unable to induce the dramatic effects like various emotions and sound effects. The students should improve upon their vocabulary and grammar to make a good impact on others. Listeners tend to pay more attention to facial and body expressions. Verbal communication is based only on voice. The difference between flat and modulated voice is similar to the difference between bland and spicy food. The students should practice voice modulation to depict the emotions properly. and body language. 55% respectively. a person should be knowledgeable and an effective communicator.II 35 . Based on their reply. tone. The inability to make an eye contact is regarded as a sign of uncertainty. There are two types of communication skills. The students were nervous and felt stiffness in their body when facing the class. A good vocabulary is necessary for effective speaking. Due to the lack of knowledge of vocabulary and grammar. ©NIIT Coordinator Guide – Personality Development Programme . They can narrate or describe an incident. it is necessary for a person to depict his emotions and feelings effectively through his voice. Verbal communication skills consist of tone. and language. the students were unable to convey the correct meaning of the story. nonverbal communication is also an integral part of communication. Now. The following tips will help the students improve upon their verbal communication skills:    When recording. Use hand and face expressions to enhance the expression of what you are talking about. the students should think of the scenario they are depicting and should bring emotions in their body. and. The students can use the following tips to improve upon their nonverbal communication:   Use eye contact when communicating. Therefore. For this. If they are able to feel the emotions. Therefore.

Use a mouthwash. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. Clothes should not be too loose or tight. Within a month. I should be updated with the knowledge related to my field. they should be of the correct size. This helps them develop their personality. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. I can utilize the time spent traveling to and from office for reading. odorless pair of socks that match the color of your shoes. Use a breath mint if necessary. This change should reflect in my personality in one or two months. Ans. Apart from the above nine qualities mentioned on personality development. Nails: Nails should be clean and clipped. The hairstyle should be neat. The additional qualities that can help you enhance your personality are:      Enthusiasm: Being enthusiastic accentuates your personality. Dental hygiene: Brush your teeth regularly. people should also remember their failures and should learn from their mistakes. Wear a clean. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. This will help me assess my time management skills and identify my time wasters. If they sport a moustache or a beard. This quality is an aggressive form of being confident and is crucial for having a good personality. Hair: Hair should be clean and neatly trimmed. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. They should not be faded or torn.II 36 . Competitive spirit: Competitive people are ready to take on challenges and emerge winners. add a few more qualities that are helpful for total personality development. Facial hair: Men should be freshly shaved. well-fitting shoes. Women should file their nails. Shows respect for the organization. The various benefits of good personal grooming are:     Helps establish credibility and gain the trust and confidence of peers and supervisors. Open to criticism: Besides making a list of achievements. Ambitious people always stand out to achieve their goals and this quality develops their personality.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming:         Clean and well-fitted garments: The clothes that one wears to work should be clean. Shoes: Wear comfortable. they should neatly trim the same. I will create a time management log and will keep a record of all the tasks to be done along with their time frame. Use a deodorant. they should ensure that it does not chip. 2. Avoid heavy make-up and jewelry: Women should never over-do their make-up. Clarity of thought and vision reflects on your personality and therefore improves it. If they wear nail polish. Body odor: Take a bath daily and look fresh. Do not wear sports shoes to the workplace. I will think of new ideas to improve my time management skills. ©NIIT Coordinator Guide – Personality Development Programme . Then. Wear shoes that match the occasion. Beware of food that may leave a bad odor. Makes colleagues feel comfortable about working with you. Gives a feeling of self confidence. They should wear minimum jewelry to the workplace. Solutions to Chapter Seven Questions 1. Ans. Here is a sample list of shortcomings related to personality:        Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings.

I should be able to see a difference in two or three months. This routine will help me stay active and lively. I will also learn some exercises to help improve my blood circulation and oxygen circulation. I will acquire a health care routine based on my working style and food habits. ©NIIT Coordinator Guide – Personality Development Programme .II 37 .

and Assertive. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. These styles are Submissive. they act and react differently to their environment. interesting and challenging work. The characteristics of people having submissive behavior are:    They do not stand up for themselves. while factors such as achievement. People having aggressive behavior have little or no concern for other people's ideas. Therefore. On the other hand. You can discuss the various behavior styles. and ability to lead people. you can take the following approach:      Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. each person has one behavior style as the dominant one. They do not express their views. These facts will help students look at human relations in a better way.Chapter Eight Objectives In this chapter. If they express their views.II 38 . Understanding these styles will help you decide how to deal with different people. nature of work. ©NIIT Coordinator Guide – Personality Development Programme . communication. as given in the Additional Inputs section. According to this theory. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. such as salary. People are generally never fully satisfied and no one is perfect. Tell the students that in order to deal with and manage people. Aggressive. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. These problems can fall into three categories: the first person is right and the other is wrong. they do it in a cautious and mild manner. company policy. the other person is right and the first person is wrong. or both the persons are partly right. They can become sarcastic. they should have the knowledge of dealing with people. company policy and administration. Hygienic factors do not lead to improved performance. Tell the students about the model approach that they should follow to resolve problems related to human relations. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. Tell the students about Herzberg's motivation-hygiene theory. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. they should know about some fundamental truths related to human relations. However. factors such as salary. According to this theory. The characteristics of people having aggressive behavior are:   They can be directly or indirectly aggressive. and working conditions are hygienic factors. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. You can assess a person's personality by determining a person's dominant behavior style. people in search of something always remain active because they are motivated. Explain Maslow's hierarchy of needs theory. and motivational factors satisfy the psychological needs. These three behavior styles are present in every human being. the students have learned to:     Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. promotion prospects. to achieve success in personal and professional lives. All humans are unique and different. personality. recognition. and opportunities for creative work. and advancement for growth are motivational factors. Abraham Maslow has explained that a man is never fully satisfied. and concerns. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. but can affect performance if they are not present. However. Tell the students that hygienic factors satisfy the animal needs. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. feelings. Satisfied and content people become inactive. motivational factors lead to improved performance. There are three types of human behavior styles depicted by different people in different conditions and circumstances. the performance of a person is influenced by various factors. Tell the students that in any kind of job. Some people manage to strike a balance between all the three styles and use these styles according to the situation. Out of these factors.

They can get verbally hostile or abusive.. 2. I will be happy to answer your question.. 3. They blame others for problems and mistakes. 8.II 39 .. Now. I would like to. I am sorry to take up your time. but. After I finish this work.No. 7. and feelings. Would you be upset if we.. The characteristics of people having assertive behavior are:      They are honest with themselves and others. 10.. and feelings. ideas. They respect the self and others. 1. They are confident and have a positive attitude.. they respect the right of other people to express their views. Statement Don't ask questions.. They are able to negotiate and compromise. 9. its all your fault.just do it. 4.. what do you think.. It's nothing to do with me. but. They express their views directly but not at the expense of others.   They sometimes adopt a patronizing attitude. 5. People having assertive behavior express and pursue their own views... It's only my opinion. At the same time. 6. Behavior ©NIIT Coordinator Guide – Personality Development Programme .. I believe that . That's stupid… What can we do to resolve this problem. ideas. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S.

which has already been proved wrong. upright. needs to work on the following points to improve his skills related to human engineering:     He is unable to put his ideas across in an interesting manner. He admits mistakes easily and tries not to have an argument to prove his point. John. Sometimes. and fair. Sam. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively and criticize because these attempts are futile. It makes the other person feel important. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. He needs to improve his presentation skills. he tries to reconcile as soon as possible.. a consultant working at Red Sky. a consultant at Red Sky Inc. In any conversation. He appreciates the efforts made by others. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. and this results in dull presentations. He should learn to stay calm if things are not happening as per plan. He tends to make work-related decisions on his own without discussing it with his team. he has limited knowledge about his colleagues. He tries to convince the person working with him that he considers that person honest. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him.II 40 . Before asking another person to do something. he listens carefully to people. he is unable to control his anger. therefore. Ans. If he enters in an argument with anyone. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. he looks from that person's point of view. He should try to get to know his colleagues. Ans. He avoids making personal contacts with colleagues. ©NIIT Coordinator Guide – Personality Development Programme . This will make them feel special. 2. He tries to be considerate and thoughtful in his behavior.Solutions to Chapter Eight Questions 1. He should involve his team members in planning activities because this will give them a sense of belonging. List out your good qualities pertaining to Human Engineering. He tries to avoid an argument.

she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. Anita was deemed the 'Star Performer of the Month'. This general intelligence helps them stand out and make a mark for themselves. He gave her a very positive feedback and showed her work to the Head of Department. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. her rating was average. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. she had an idea that contradicted that of her immediate superior. Her manager reviewed her work after a week and was impressed. Tell the students that they should have immense willpower and ability to make their own way and walk through it. it is necessary to accomplish the task in order to be successful. Tom was taken aback because Anita had never asked him to send the document. the team felt that she was not a team player. Tell the students that a true professional should:  Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . and diligence. she told her team members about what had happened and spoke of the manager very rudely. Explain to the students that they can accomplish their tasks through organizational ability. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. Explain to the students that gaining specialized knowledge will help them succeed. Soon after. the students have learned to:     Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. Because of this. Anita began spreading rumors about Grace. Some of these traits are innate but others can be developed with experience. However. During her first project. you can take the following approach:      Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. Tell the students that their success will always be rated on the basis of the result achieved. This knowledge is gained through formal education and self education. she had a bitter argument with her team members Grace and Tom. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. She disagreed with him and started arguing.II 41 . good work ethics. Anita argued that Tom was the one who had not sent the document. She did not tell them the reason why he had not agreed with her idea. They rely on their own abilities and knowledge.Chapter Nine Objectives In this chapter. during her appraisal. After the meeting. After three months. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. they should also learn to develop these traits. Anita’s manager told her that he was very pleased with her work. She studied software engineering at a highly rated engineering institute and won an award for her project. reading and writing skills. Therefore. Then. she completed her management diploma at a premier management institute and got a job in a top software development company. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. He explained why it was not feasible. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. Those who have practical knowledge of their area of work enjoy a distinct advantage. and IQ. Explain to the students that to develop a good personality. Anita kept arguing. The manager explained again in detail why the idea was not feasible. At home and with her friends. She went to her manager and told him her idea. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. They can improve their general intelligence by improving their vocabulary.

He needs to improve upon his way of presentation. If he enters in an argument with anyone. He started developing computer programs at the age of 13. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. Ans. He has complete knowledge of his own field and has common sense to make practical judgments. List out some of the important principles of human engineering in which you need improvement. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. and is present in 85 countries. It makes the other person feel important. As a result. which have made him one of the most successful businesspersons in the world:    Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. Today. He tries to be considerate and thoughtful in his behavior.000 people. Prepare an action plan for improvement of those qualities. Bill Gates has all the characteristics of a successful person. My role model is Bill Gates. Continuous advancement: Gates always aims to introduce innovative products. List out some of the important principles of human engineering in which you are good at. Ans. He ensures that no chance to appreciate the other person is missed. he started a company along with his friend Paul Allen. He has the natural ability to comprehend difficult concepts and analyze them clearly. He tries to avoid an argument. He tends to make work-related decisions on his own without discussing it with his team. 2. He tries to convince the person working with him that he considers that person to be honest. Microsoft Corporation is a leader in software services and solutions.       Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. In any conversation. upright. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. he tries to reconcile as soon as possible. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively. chairman of Microsoft Corporation. and this results in dull presentations. Microsoft generated revenues worth US$36. Following is the list of important principles of human engineering that John should work upon:    He is unable to put his ideas across in an interesting manner. Identify a successful role model and list two or three additional qualities other than those listed in this module. he is unable to control his anger. 3.84 billion for the fiscal year ending June 2004. Ans. Microsoft has a strong base of happy and satisfied customers. He never waited for any external help and realized his dreams on his own.II 42 . employs 55. Before asking another person to do something. He admits mistakes easily and tries not to have an argument to prove his point. a consultant working at Red Sky. Sometimes. John. In 1975. he looks from that person's point of view. He possesses strong work ethics and organizational skills. he listens carefully to people. which has already been proved wrong. and fair. This keeps his organization always at the top and in demand. ©NIIT Coordinator Guide – Personality Development Programme . he has the following three abilities. Besides having these qualities.

He should try to get to know about the people working with him more closely to make them feel special. This results in people taking him for granted. Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts. He should learn to calm down if things are not happening his way. he knows little about them. He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards. ©NIIT Coordinator Guide – Personality Development Programme . He avoids making personal contacts with his colleagues. This will give them a sense of belonging. As a result.       He is unable to make hard decisions related to people he works with. He should involve his team members in planning the activities.II 43 .

They need to ensure a high team spirit to accomplish their project and organizational goals. 47. and interest in extra-curricular activities. To be successful. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. an individual should be enthusiastic. interpersonal skills and abilities. Norming: In this stage. and committed. Tell the students that successful IT professionals know how to manage stress. c. Explain to the students that successful IT professionals have the ability to learn by themselves. Tell the students that conflicts are bound to arise when individuals work together in a team. It is very important to manage time for meeting deadlines and taking on new assignments. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. Some of these traits are generally innate. Answering the following questions will help them identify the reason of conflict and resolve it: a. the students will be comfortable with each other and with the goal that they have decided upon to work together. the students have learned to:      Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. b. To express these knowledge skills.     Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. while other traits can be developed with experience and perseverance. you can take the following approach:   Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. the students will start working together and giving good performance. Tell the students that successful IT professionals should be highly capable in managing human relations. Team spirit can be promoted by sharing experiences and by being flexible. A team is a group of people working together towards a common goal. Ask the students to form groups of six members each and perform the following activities:     Forming: In this stage. Ask the students in each group to interact with each other to know each other better. To become a responsible and efficient member of a team. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . besides being proficient in their field.Chapter Ten Objectives In this chapter. They should are able to comprehend difficult concepts and analyze them clearly. This is because collective effort is a must to ensure organizational success. Performing: In this stage. IT professionals need to be eternal students and be in constant touch with new updates.II 44 . Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. Tell the students that they should possess the knowledge of their field of study. they should also possess good written and verbal communication skills. should also get along well with their seniors and team members. people get to know each other and make impressions. Storming: This is the argumentative phase. IT professionals should possess good health and a delightful mind. Ask students to resolve various issues and concerns pertaining to the team goals among themselves. In order to remain self motivated. Tell the students that they should be work well within a team. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. co-operative. Every member is an important part of the team and is responsible for its success. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders.

Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. He notices that the people he had been greeting are not keen to communicate with him. His bright eyes and ready laugh make people want to be around him. However. tell the students that to build relationships at work. They tend to adapt to the scene that seems to be suitable for the whole team. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . he forgets to greet them at times. if required Teamwork motivates individuals. At times.in the corridor or in the office library. ©NIIT Coordinator Guide – Personality Development Programme . Samuel decides that he will make an attempt to meet other people as well. He always has a cheery look on his face. They don't fight over their point of view but try to settle the conflict within themselves. Samuel is appreciated for being serious about his work from day one.they explain company policies to him and help him get accustomed to the office environment. Ask them to learn about the following conflicting styles and select their style:      Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. As a result. On the other hand. Robert becomes popular in his team. Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. being preoccupied with thoughts about work. After going through the preceding case study.Tell the students that people react differently in a conflict. Robert gets assistance from these same people . and leads to creative solutions.II 45 . He has an intense look on his face at all times because he is always thinking about his work. they initiate conflicts and try to prove their point of view. extracts the best out of individual talents. Such people are actively involved in planning activities that can bring the team together. they must:    Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. Accommodating: People with this style participate in a conflict but do not get affected by the result. Such people are aggressive in nature and usually bring out new points related to team activities. Compromising: People with this style participate in a conflict in a reconciling manner. Tell the students that avoiding such situations is not always helpful. Competing: People with this style actively participate in a conflict. Samuel notices Robert making friends with people from different teams and departments. Robert is as efficient a worker.

Mutual cooperation and conflict resolution. Recognition and reward for team efforts. Offer support and motivation on the basis of personal likes and dislikes. Give priority to their tasks over the team tasks. Leads to creative solutions. Practices Hindering Teamwork A team suffers when its members:        Blame each other for failures. Recognition and support for individual differences. Active contribution by all members. Do not share information. Are not open to giving and receiving feedback. Practices Aiding Teamwork Good teamwork requires:          Agreed-upon goals and clear objectives. Sound leadership. and trust.The Difference Between a Group and a Team A group turns into a team when its members begin to have:     Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork:    Motivates individuals. Provision for review and feedback on individual as well as team performance.II 46 . Mutual support. concern. Do not listen to others' ideas and opinions. ©NIIT Coordinator Guide – Personality Development Programme . Extracts the best out of the individuals. Clearly established procedures. Do not give their opinions.

Then. To improve their listening skills. Jack presents the first version to the client. Listen actively. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. the client is worried that the deadline cannot be met. he makes all the preparations for the meeting. Carry forward the discussion stating that:          Listening is the most powerful tool of communication. the training course looks more appropriate for undergraduates instead of office executives. This exercise can help in building a strong vocabulary. After two weeks. and magazines. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. you can:       Introduce the topic by explaining the importance of communication skills in the modern world. Tell the students that listening carefully is one of the most important aspects of communication. The client is very upset because the work does not match the requirements at all. Before the meeting. The client wants Jack to create an IT training course for office executives. Take notes. This will help them build up their confidence. Now. The client feels that Jack is the right person to handle the project. The project had to be completed within a month. Give the students a list of words and ask them to frame sentences by using those words in different contexts. . it is the first step toward comprehension. Tell the students that if they have good communication skills. The client is pleased to meet Jack because he appears to be enthusiastic. and they work hard for two weeks. This will help them in improving their communication skills and vocabulary. confidence.II 47 . Familiarity with a specific language might not be enough. it involves interpreting and understanding. Jack briefs his team. Instruct the students to create their own personality portrait. listening to the radio or lectures. Listening is not the same as hearing. and interested. Ask the students of possible reasons why Jack and his team blundered. Identify key points. ask them to write on any topic of their choice. To improve their listening skills. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. Explain that factors such as courage. Ask them to read books. bright. Avoid making any interruptions.CH A PT ER . ©NIIT Coordinator Guide – Personality Development Programme . and logical thinking are equally important in ensuring effective communication. tell them that possessing effective communication skills is a prerequisite for personality development. they will have more opportunities to succeed in life. ask the students to: Control external and internal distractions. Give the students an exercise on passage reading so that they can work on their reading habits. Ask questions and paraphrase. Make sure that the students maintain a list of the new words they come across each day. the students have learned to:   Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. because writing is also important along with speaking and listening.II Chapter One Objectives In this chapter. instruct the students to take notes while watching television. In addition. Almost three quarters of the communication process involves listening.SPEC IF IC IN PU T S: P A R T . newspapers. tell them to present their views on the topic. Also. It will also prepare the students to participate in group discussions and interviews.

or agitated callers. Composure: Remain calm while handling aggressive.   Be unprejudiced. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. Attitude: Be courteous. ©NIIT Coordinator Guide – Personality Development Programme . So. Time for returning the call. Purpose of the call. Telephone Manners While speaking on the phone. Clarity: Express your words clearly. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. take care of how you sound. Sit straight and breathe deeply.II 48 . Exchange information: Ask for and supply relevant facts and information to the caller. Body language: Smile before making a call. Receiving a Call There are five main steps in the process of receiving a call:      Greet the caller: Greet the caller and introduce yourself. Ask questions from self. Identify the caller: Ask for the name of the caller. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. rude. Requirements for future action. There are certain desirable procedures and protocols for using the telephone. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. Details of the caller. Details of the person who received the call. professional. and messages are taken when you receive a call for another person. This attitude is reflected in your voice. Speed: Speak slowly. and friendly. Watch for nonverbal cues. End the call: Summarize the conversation and end the call on a pleasant note. Contact number of the caller. if any. you need to consider the following elements:         Voice: Your voice reflects your mood and state of mind. Language: Use simple and straightforward language. helpful. understanding. An effective message includes:        Date and time of the call.

Communication can be improved by practicing certain activities on a daily basis. What is the difference between language skills and communication skills? Ans. Solutions to Check your Progress 2 1. 2. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication.Solutions to Chapter One Questions Solutions to Check your Progress 1 1. Logical thought process: Good communication also includes a logical thought process activity. whereas communication skills involve the presentation of the subjective knowledge to the outside world. Presence of mind helps a person think in a logical manner. ©NIIT Coordinator Guide – Personality Development Programme . Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge. The following activities can help a person improve his or her communication skills. Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. The three reasons are:    Communication skills are required to express our views to others. you can concentrate on the words being pronounced by the newsreader. Developing a sense of humor: Sense of humor is another aspect that helps the communication process. For example. students prefer teachers who are jovial and lively. you need to participate in group discussions and personal interviews after you clear the entrance exam. general awareness. while listening to the radio. This adds value to the communication skills. One can acquire communication skills only by practice. and the vocabulary. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. The difference between language skills and communication skills lies in the presentation of your ideas. This will make you more confident and comfortable with spoken language. It is necessary to speak in a variety of situations. For example. Language skills denote the person's subjective knowledge. a person can have good language skills but may not be able to express his views to a group of people. A person should be quick in reasoning and thinking. For example. Communication skills are necessary for a person to express his or her views in any situation. If you want to pursue higher studies. The best way to improve vocabulary is to learn new words in different contexts. How can communication skills be improved? Ans.II 49 . Give any three reasons why it is important to improve communication skills? Ans. Both set of skills are required. Listening to news on the radio: Listening is the best way to improve the communication skills.        Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability.

A failure to work or be successful. hardly ever d.3. To give several things equal amounts of information. Sentence: Pursue Meaning: 1. Sentence: The rate of muscle protein breakdown was assessed. Meaning: 2. Sentence: There was a lot of conflict between him and his father. Sentence: Don't worry about who will do it. in all places b. Sentence: Breakdown Meaning: 1. Solutions to Check your Progress 3 1. issue. Solutions to Section 1. A subject or problem that people are thinking and talking about. A state where things are of equal weight or force. and breakdown. Sentence: The car was pursued by helicopters. Balance Meaning: 1. An incompatibility of dates or events. at all times c. conflict.that's just a side issue. so that a situation is successful. or money. Communication is a skill and can be improved upon only by practice. There are still balance payments due on him. Sentence: The old lady had to hold the railings to keep her balance. pursue. He is pursuing MCA from a recognized university. Meaning: 2. It is the ability to express our views and understand others' views. Sentence: My car had a breakdown in the middle of the road. Meaning: 2. An active disagreement between people with opposing opinions or principles. What are communication skills? Ans. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. issues. Meaning: 2. All oceans water is the same shade of blue a. Sentence: Issue Meaning: 1. Solutions to Check your Progress 4 1. Communication skills are the skills that enable a person to convey information so that it is received and understood well. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. Ans. He noticed a conflict in the dates of the two meetings.II 50 . To follow someone or something. Meaning: 2. To give something to someone. for example) Sentence: Conflict Meaning: 1.5 Passage 1 48. To be engaged in (a vocation or hobby. Division of something into smaller parts. The English book is issued in your name. Can communication skills be developed by reading books on 'communication skills'? Why? Ans. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . Write two sentences by using each of the following words in two different meanings: balance. time.

Ans.II 51 . d. Green water near coastlines is almost always caused by i. x. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. bb. Ans. microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. r. n. o. The main idea of this passage is q. b. blue pigment l. s. a. f. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. h. reflected light and yellow pigment from plant life 4. infantile pleasures habits infantile pleasures patterns the number of siblings 3. reflected light and yellow pigment from plant life Ans. Phytoplankton are m. v. The social development of a child can be affected by y. children develop socially. p. b. c. sand color j. t. at all times d. red pigments in coastal waters k. c. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. Ans. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . Ans.Ans. g. z. aa. Blue light is e. The main idea of this passage is that u. One inference that can be drawn from this passage is that cc. continual scolding is not harmful to the child dd. w. b. Ans.

mm. continual scolding has adverse effects on the disciplinarian Ans.ee. Home life and the people who live with the child affect his development kk. pp. nn. c. continual scolding inhibits healthy social development 4. d. jj. Ans. Ans. qq. ii. continual scolding does not affect physical development ff. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes. Totally Passage 3 1. Ans. incur personality and behavioral changes. Where does the passage say the only child learns his social lessons? gg. All of the above Home and school Playground and classroom Playground and home All of the above 5. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme .II 52 . ll. rr. c. b. This passage implies that victims of Alzheimer's disease may oo. hh.

remember the answer to a question. Ans. vv. The cure for Alzheimer's disease is aaa. d. In the passage. hospitalization ccc. uu. yy. xx. Ans. Symptoms of Alzheimer's disease include ss. zz. walk fff. long-term care 5. c. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3. drive a car Ans. b. long-term care Ans. which was already asked ggg. remain awake hhh. a person with Alzheimer's disease might not be able to eee. a.2. "debilitating" means ww. tt. there is no cure ddd.II 53 . to make feeble to make feeble capability to strengthen stamina 4. which was already asked ©NIIT Coordinator Guide – Personality Development Programme . According to the passage. bed rest bbb. remember the answer to a question.

Explain the different features of spoken English. etc. the students have learned to:    Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. Avoid discussing sensitive issues such as politics. ©NIIT Coordinator Guide – Personality Development Programme . When they met. Find out if it is acceptable to give or receive gifts. she felt it was inappropriate and addressed him as Mr. color. It was decided that they should meet again after two days. Tell the students to speak English on a regular basis to improve their conversation skills. Use English or the client's language. When interacting with foreign clients. you can use the following approach:    Initiate a classroom session by explaining the basic components of communication skills in a conversation. Ensure appropriate body language. Then. Sheila gave Ronald a silver Ganesha as a gift. Tell them the difference between intentional learning and incidental learning. Ronald looked puzzled and asked what she meant. the meeting continued. This will motivate the students and help them improve their vocabulary. Sheila asked one of the middle-aged ladies what her husband did.II 54 . The lady just looked away when Sheila asked her why she was not married. a client. it is important to know about their culture and work ethics. This will help them in improving their conversation skills.   Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. Sheila asked whether they could ‘prepone’ the meeting. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. race. Smith. Explain how spoken English is different from written English. These should not be perceived as bribe. to initiate small talk. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. However. After lunch. A desire to learn is a must. Tell the students that spoken English should be free from grammatical mistakes. Arrange group discussions and presentations for the students and ask them to get actively involved in these. During lunch. Ronald agreed. one learns that before you interact with a foreign client. ask them to answer the questions given in the relevant exercise. He raised his eyebrows and looked at his colleagues in an embarrassed manner.Chapter Two Objectives In this chapter. Ronald asked her to address him by his first name. Give students reading exercises such as passages that contain conversations involving two or more people. After analyzing the preceding case study. Avoid the local language. She said she wasn't married. This will help them in improving communication skills and gaining confidence. Gestures and body movements can be perceived differently in different countries. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. you need to:       Determine the degree of formality practiced at the workplace in the client's country. After the second meeting.

Is spoken English difficult. he is practicing iii. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. Care should be taken to speak slowly and use the correct grammar and pronunciation. and connecting with the audience. lll. Ans. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme . The speaker should pronounce the word correctly. Solution to section 2.II 55 . Writing English is difficult because you also need to worry about elements such as spellings. Knowledge of the English language is of great importance because of the following reasons:     It is useful to get a good job. and formatting. 3. You should be confident about the topic. 4. The different features of spoken English are:     The speaker should be able to speak clear English so that the listener is able to understand it. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. jjj. 2. clear voice. punctuation. The seminar must be impressive in terms of content and presentation style. Name any four reasons why English is important to us. They are also important for success in different professional situations. such as attending interviews and conducting presentations. The speaker should not speak too fast. It is important to learn it to pursue further studies abroad. It is easier as compared to writing. kkk. Practice enhances the confidence level and improves effectiveness. Your body language must be an additional support to ensure effective communication. It is important to know English in order to try for a job in other countries. No.3 (a) 1. The passage implies that if a student studies for an exam. The speaker should use appropriate words or vocabulary. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. Why? Ans. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. It is necessary for social prestige and respect. Why do many of us find it difficult to speak in English? Ans. What are the different features of spoken English? Ans. spoken English is not difficult. Your presentation should be crisp and effective. it will help create a very good impression about the organization. Tell them to improve upon their weaknesses by working on the following points:      You should always speak politely with other members of the organization. so that others get bored. or too slow.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. Many of us are not able to speak English because of lack of practice. You should always establish good eye contact with the audience. so that others cannot understand.

tired of learning ttt. (True/False/Unknown) Ans. a. unmotivated sss. As Hans listened to the lecture of Einstein. a. Einstein thought that they were in trouble. he understood it well (True/False/Unknown) Ans. False vvv. True www. When the professor had asked a difficult question. one must be qqq. incidental learning 2.Ans. neglect ppp. (True/False/Unknown) Ans. impulsion Ans. Highly motivated rrr. in need of learning Ans. According to the passage. uuu. repulsion ooo. false or unknown.3 (b) 1.II 56 . The question asked by the professor was such that Hans had no idea of it. in order to learn by intentional learning. impulsion 3. Say whether the following statements are true. True ©NIIT Coordinator Guide – Personality Development Programme . d. In the passage "motivation" means mmm. Highly motivated Solution to section 2. dread nnn.

These words were first spoken by Einstein (True/False/Unknown) Ans. Yes. 49. interest in space travel d. Why did Hans give lecture in place of Einstein? Ans. "It is a pleasure to drive a genius like you".II 57 . (True/False/Unknown) Ans. Did Hans perform well? Pick out words from the story in support of your answer. space travel. They left the university with Hans driving. Which of the following qualities made him a great scientist? cccc. Hans performed well. true Ans. g. He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. Ans. curiosity ffff. So. interest in space travel eeee. true f. What did Einstein study? Ans. c. and television. What kind of story is this? zzz. Einstein studied Science.xxx. i. sense of humor Ans. Hans delivered a lecture in place of Einstein. Answer the following in a phrase or sentence each. False yyy. and joined in the applause at the end. Einstein was tired and was not in a position to deliver a lecture. b. sense of humor h. Amusing bbbb.” ©NIIT Coordinator Guide – Personality Development Programme . False 2. modesty dddd. fictional aaaa. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly.

His father and uncles were enthusiastic about the game as his elder brothers Henry. What happened to him? Ans. impersonated Einstein hhhh. Alfred. he was a fast bowler. he scored 2. o.II 58 .346 runs and also completed his hundredth first class century. Dr. c. M. Grace. 6 feet and 2 inches in height. He had an attack of cerebral hemorrhage a few days before his death. William Gilbert Grace was the greatest and most attractive personality in cricket. In addition. Hans laughed and replied to the professor that the question was not at all difficult. Einstein called Hans a genius because he: gggg. He was enthusiastic about cricket from the tender age of six.j. and E. He scored 100 runs or more on 121 occasions. He held the record for the highest individual score for many years. He was the first one to score a triple century in first class cricket. did not let Einstein down Ans. William Grace died on October 25. Ans. William Gilbert Grace had a splendid physique. should the credit go to Grace regarding the game of cricket? Ans. He had an attractive personality with strong features and long black beard. William Grace found himself in an atmosphere charged with cricket. In what aspect. In that year. He belonged to a family with a cricket background. ©NIIT Coordinator Guide – Personality Development Programme . had presence of mind jjjj. He received a testimonial and a letter of congratulation from the Prince of Wales. He was a tall man. had memorized Einstein's lecture iiii. They also were cricket players. William was actively engaged in first class cricket. How did he consider cricket? Ans.) Solutions 50. His highest score in tests was 344 runs. the answers have been researched by using the Internet. Describe the physical appearance of William Gilbert Grace in a line or two. What was Hans's reply to the question of the professor? Ans. l. Grace's career was 1895. it was so easy that even his driver could answer it. Grace scored nearly 55000 runs with an average of 43 runs per match. m. He was about 70 kg in weight. The most remarkable year for Dr. he chose cricket for a profession. 1915. He was sixty-seven years old. What is the record of Grace as a batsman and bowler? Ans. Although he was a doctor. k. had presence of mind (Because the passage for the below section is not available in the Student Guide. n. In fact.

Sugar is available for free in the market. He discusses about politics Ans. Identify the error and correct the same. Can you describe about that picture? Ans. Doesn’t she? 5. He couldn't cope up with the class. Ans. He has not yet appeared for his final exams.4 The sentences given below are examples of sentences with common errors. They sings very well.Solution to Section 2. Ans. My sister is getting her ears bored this evening. 3. He discusses politics. She sings well. My sister is getting her ears pierced this evening. ©NIIT Coordinator Guide – Personality Development Programme . 2. They sing very well. 8. She sings well. He couldn’t stay with the class. Isn't it? Ans. Can you describe that picture? 7. 1. He has not given his final exams yet. 6.II 59 . Ans. Sugar is available freely in the market Ans. Ans. It is raining very heavily. Rain is coming very heavily. Ans. 4. 9.

The teacher is delivering a lecture.10. Ans. The teacher is giving a lecture.II 60 . ©NIIT Coordinator Guide – Personality Development Programme .

My father drives ________ (slow). Sting is a _______ (marvelous) singer. Writing includes several other fields or subskills. Ask them to redraft their document according to that checklist. She not only sings _______(beautiful). 60. Although IT professionals do not emphasize on the use of grammar. Proper format. Introduce the features of good writing skills. you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. using simple and appropriate words. My old car broke down yesterday. Ice-cream sales rose ________ (steep) last August. it is important for them to learn correct grammar. Explain to them the importance of good writing skills. Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. Explain to the students the importance of proper grammatical usage while writing a document. Appropriate choice of vocabulary. 58. Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. Ask the students to write their views on improving writing skills. he whispered _______ (soft). 57. My dog is very ________ (silent). Proper usage of punctuation marks. and using correct grammar. I hope it can be mended _____ (cheap). 56. 53. 55. the students have learned to:     Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. This will help them in various tasks. Correct usage of grammar. Right order of sentences in a paragraph. He broke the news to her _______ (gentle). Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. 54. "I particularly like all these _______(bright) colors in your paintings". The subskills are:       Right order of words in a sentence. ask them to do the following exercise. Explain the importance of redrafting a document. you can use the following approach:     Initiate a classroom session by defining writing skills. she's got _______ (beautiful) songs as well. I am a fan of France Gall.II 61 . Then. Jimmy has got a ________ (tremendous) collection of stones. such as preparing presentations.Chapter Three Objectives In this chapter. Writing needs a lot of practice. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. Tell the students about subskills such as using the correct sequence of words in a sentence. To become a good professional. Out of all the subskills. 52. He ______ (seldom) exceeds 40 mph. It _______(rare) barks. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. For example. Discuss their views and share with them the various ways in which they can improve their writing skills. Provide the students with a checklist to help them redraft documents. There was a _______(sudden) increase in sales. Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. 59. You cannot acquire good writing skills in one attempt. correct grammar usage is an important and basic subskill of writing.

6. such as but. Sections 3. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. format. It also helps to ensure that the sentences are able to convey the complete meaning. 9. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document. and phrases. 8. that. 7. Coherence: Helps to identify the appropriate usage of connectors. No. The differences between the language of speech and the language of writing are:  The language of speech consists mostly of broken utterances. give them the following checklist for evaluating their report: S. Then. and which. 3. words. to combine sentences. What are the differences between the language of speech and the language of writing? Ans. 10. The different subskills in writing are:         Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. 4.Ask students to prepare a report on any topic. 1. 5. 2. Discuss the importance of each one of them. 11. 12. ©NIIT Coordinator Guide – Personality Development Programme . Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. Style. 2. Cohesion: Helps to identify the completeness of a sentence or a paragraph. whereas the language of writing consists mainly of complete sentences. Ans. Mention the different subskills in writing.II 62 . Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader.6 1. Grammar: Helps to ensure that the document is grammatically correct.

   

In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.

3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.

4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:

   

Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.

5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.

6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.

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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.

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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:

  

Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.

Certain steps that can help an individual in improving his writing skills are:

    

Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar

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Explain to them the importance of layout and format of a letter. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. Correct: There are many reasons why I can't help you. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. In addition. as given in the Additional Inputs section. such as coherence and cohesion. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . the children still hadn't finished dinner. I would do it now. Instruct the students to write letters on specific topics to check their progress. Tell the students about the importance of grammatical accuracy while writing. you can use the following approach:       Initiate a classroom session by giving a brief introduction on writing skills.Verb Agreement Incorrect: There is many reasons why I can't help you.II 66 . based on format. Errors in Conditional Sentences Future: If I have time. and organizational pattern of a letter. such as first of all. Instruct the students to use appropriate vocabulary and correct punctuation. Discuss the guidelines for letter writing. Explain to students the differences between formal and the informal letters. content. Correct: When I came home. if any. I will do it tomorrow. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. List the restrictions imposed when writing formal letters. the students have learned to:   Write paragraphs Write letters Focus Areas To conduct this session. and length of the letter. Instruct them to identify the layout. Correct: He threw it out of the window. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. Explain to them the importance of linking devices in a paragraph. Past: If I had time. Instruct the students to identify the features of a good paragraph. Introduce the students to paragraph writing. Errors in Tense formation Incorrect: He throwed it out the window. Errors in Subject . Provide the students with a sample letter. Introduce letter writing to the students.Chapter Four Objectives In this chapter. language. Discuss the problems they may face. Explain to the students the shortcomings in their paragraph writing. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. whereas. format. and on the other hand. Also. Explain to them what paragraphs are and why are they required. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. I would have done it yesterday. discuss the tips to achieve coherence and cohesion in a paragraph. Share tips to help them overcome these problems and improve their letter writing. the children still didn't finish dinner. Discuss the importance of organization of the body of the letter. You can discuss some of the errors that the students generally make while writing. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. consequently. For this. Present: If I had time. explain to the students the use of various linking words and phrases. In addition. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are:     Errors in Verb Tense Incorrect: When I came home.

  Guidelines for Writing Letters Use the following tips to write a letter:  Identify the nature of letter. Incorrect: The more you practice. this one is best. Incorrect: Of the two books. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. Correct: The busier you become. For example. Errors of Illogical Comparatives Check comparisons to make sure they make sense. Jane. Correct: That is the most important reason. (How does she cook?) This exercise is relatively easy. (How easy?) Most adverbs are formed by adding -ly to the adjective.were late. it should be informal.Fred. Incorrect: Texas is bigger than any state in the United States. Make sure the correct form has been used. If you are applying for a job in an organization. Incorrect: The busier you become. whether it is formal or informal. ©NIIT Coordinator Guide – Personality Development Programme . the less time you have for reading. An adjective describes a noun and answers the ‘what kind’ question. if you are writing a letter to your relative. Correct: Of the two books. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. you will get better.Fred. Example: She cooks well. Jane. Correct: Everyone on the project has to attend the meeting. but a few of the class are here. the better you will get. Correct: She looked very good. check if the correct form has been used. and me .Object Incorrect: All of us . Errors in Parallel Comparisons In parallel comparisons. Example: She is a good cook. Errors in Pronoun Subject . it should be formal.were late. but a few of the class is here. Alice. and I . Incorrect: That is the most important of any other reason.  Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well. Correct: All of us . this one is better. Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. Incorrect: Everyone on the project have to attend the meeting. Correct: John is absent. Correct: The more you practice. lesser time you have for reading. Correct: Texas is bigger than any other state in the United States.II 67 . (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. Correct: The young man writes badly.  Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English:  Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. Alice.

The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. formal letters should be precise and to the point. Keep the message short and simple. 'Bcc' field: 'Bcc' stands for blind carbon copy. Proofread and check spellings before sending the message. Quote accurate data/facts. For example. The header contains the recipients' addresses. while the body comprises the main message. E-mail etiquette: • • Do not use letters in uppercase. The header of the e-mail message contains the following fields:      'To' field: The recipients' e-mail IDs are written here. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. The layout of the letter makes the first impression on the receiver of the letter. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. 'Cc' field: 'Cc' stands for carbon copy. Closing: It includes the conclusion or the summary of the message. Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages:  Clarity: • • • • • • •  Use an appropriate subject line.II 68 . Avoid describing highly confidential issues. ©NIIT Coordinator Guide – Personality Development Programme . For example. Use standard font and color. Identify an appropriate length for the letter. Use business English. Use an appropriate greeting. Avoid using angry or offensive language. If you are writing an informal letter. The organization of the body of the letter is also very important. do not use abbreviations and symbols. The following parts are included in the body of the letter: • •  The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. you can use abbreviations and symbols. Ask the students to draft a letter and then assess their progress based on the following parameters:      Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body.   Identify the nature of language and style to be used in the letter. Detailing: This is the actual content or body of the message. Security and privacy: • • •  Use the 'Bcc' field for multiple recipients. if you are writing a formal letter. Avoid describing legal or controversial issues.

and personal complaints about coworkers. Avoid using chat language. A Paragraph is a group of sentences. A topic sentence is the sentence in a paragraph that explains the main idea. conflicts. and emotions. ©NIIT Coordinator Guide – Personality Development Programme . b. What is a topic sentence? Why it is important? Ans.• • • • Avoid sending spam or unsolicited mass mails. It is used to arrange content into small. easily readable bits. Do not send e-mail messages to discuss confidential matters such as disciplinary action. Avoid humor.II 69 . It is important because all the sentences in the paragraph are directly related to it. What is a paragraph? Ans. Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. acronyms. jokes. and sarcasm. A paragraph revolves around one main idea.

sweet potatoes and cranberry sauce. a mixture of bread and spices. What are linking devices? Why are they important? Ans. They prepare many traditional foods such as turkey. on the other hand. 67. 3. and at the end of the day we are as stuffed (full) as the turkey. This organization of data is not possible in the case of post. In both email and post. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. The sentences should be arranged in the following order: 1. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph. For example. Cohesion means unity of thought. What is coherence? How is coherence achieved in a paragraph? Ans. a mixture of bread and spices. 66. E-mail and post are different means of communication. Sending mails by post may be expensive. d. 7. 64. the speed at which e-mail is transferred from one place to another is much faster than post. large information can be sent from one place to another. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. In my family everyone brings a special dish for the thanksgiving meal. Everyone eats more than usual. Ans. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. 61.5. Thanks giving is a family celebration. 4. 62. salads. Linking devices are words or phrases that are used to connect two or more sentences. They prepare many traditional foods such as turkey. 5.II 70 . They help establish a relationship between two sentences. They are similar in some respects but differ in others. In addition. Later. My aunt bakes a turkey and fills it with stuffing. and at the end of the day we are as stuffed (full) as the turkey. e. My aunt bakes a turkey and fills it with stuffing. 6. 2. E-mail and Post are similar in some respects but different in others Ans. It is also an important feature of paragraph writing. and at least four pies. salads. sweet potatoes and cranberry sauce. Examples of linking devices are first of all. My relatives also make vegetables. and at least four pies. Everyone eats more than usual. My relatives also make vegetables.1 Write paragraphs on the following topics: 1. 63. ©NIIT Coordinator Guide – Personality Development Programme . depending on the distance and the quantity of information being communicated. and whereas. The content that is sent or received may be formal or informal. On this day the Americans remember the first thanksgiving feast of the early American colonists. In my family everyone brings a special dish for the thanksgiving meal. 2. What is cohesion? Why is cohesion important in a paragraph? Ans. 65.c. Thanks giving is a family celebration. It is an important feature of paragraph writing. Coherence means logicality. The receiver can use the information sent by e-mail and can manage the data easily. Solutions to Section 4. the information received can be forwarded to another destination with some addition in the content. e-mails are free of cost but post is not. On this day the Americans remember the first thanksgiving feast of the early American colonists. However.

7. whereas a message sent through fax is delivered within a few minutes. Post provides simple communication. Fax also converts messages into electric signals that can travel through telephone lines. Post is cheaper but slower than fax. Ans. The usage of telephone is more convenient as compared to e-mail. Email is preferable for many reasons Ans. Telephone communication is entirely different from that of a post Ans. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. whereas fax provides electronic communication. City Public School R. It is very easy to manage data because e-mail enables you to send the same information to different users easily. 5. Solutions to Section 4.II 71 . e-mails enable us to send large amounts of data and stored it for future reference. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form.2 1. In a telephonic conversation.5. E-mail allows various users to send large amounts of information to the other users. E-mail and Telephone differ in many ways Ans. Fax is very different from an email Ans. In e-mail. Post and fax are different in several respects. data can be managed more easily in e-mail. In telephonic communication. Two fax machines are required to send and receive messages.2. which is not possible in the case of telephone. Electronic communication. The telephone converts sound signals into electric signals. They both provide a moderate level of security. Post and Fax are different in many respects Ans. e-mail can be shared among various users efficiently and effectively. persons can only read the messages written by the sender. because of its speed and broadcasting ability. Telephone and fax share certain common features Ans. which can be transmitted over the line. you need a fax number to identify the fax machine at the receiver's end. there is direct one-to-one interaction. To send a fax. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. Both e-mail and the telephone are means of communication but differ in many ways.K. post allows you to send and receive a large quantity of information. However. The telephone and post are different means of communication. A message sent through post is delivered to the receiver in many days. The transmission speed for both is very high. Both fax and e-mail are modern means of communication but are different from each other is several aspects. A message sent through post needs a postal address to reach its destination 4. E-mail is a much better medium of communication in comparison with other transmission methods. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. 3. the transmission speed is slow as compared to fax. The transmission speed of the telephone is very high as compared to the transmission speed of post. In addition. 6. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . The telephone and fax are similar to each other in many aspects. E-mail can carry files in the form of attachments. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. However. Both telephone and fax use telephone lines to send and receive messages. In contrast. the person can hear the voice of the other person whereas in post.

and greener due to regular maintenance. Thanking you. the residents have become easy victims of water-borne diseases. I hope you be able to spare some precious time from your busy schedule and grace the occasion. is not paying equal attention in providing civic amenities to the residents of different parts of the city. Our principal will preside over the function. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . inhabited mostly by low-income groups. The residents fear outbreak of diseases anytime. These are areas where VIPs and the rich reside. colonies like Nandnagri. Ans. spacious. There are certain parts of New Delhi.The District Collector Delhi Subject: School Annual Function invitation Sir. south Delhi. school leader of the City Public School. I am James. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail.II 72 . Due to nonavailability of pure drinking water. Our school is going to hold an annual function on 25th Sep. The Principal will read out the annual report highlighting the achievements of the school in academics and sports. Your presence shall be a source of inspiration to the students. particularly. Supply of water is very irregular and inadequate. It is unfortunate that the Municipal Corporation. It will be a privilege for us to have you as our chief guest for the annual function. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. Heaps of dirt keeps lying on the streets. James School Leader 2. In contrast. 2005. are left to rot and stink. which are more cleaner. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. The drains are open and keep overflowing with garbage and dirt. Yours faithfully. Delhi.

which belongs to Parul of B. Subject: Received wrong set of certificates Sir. 0234567 ©NIIT Coordinator Guide – Personality Development Programme . Yours faithfully. Ans.Sc. a student of XYZ College. Adhiraj Singh. IT (II) year examination.3. IT (II) year Roll No. I. I have received the certificates for Roll Number 134567. My roll number is 0234567. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones. Adhiraj Singh B. I request you to ask the concerned staff to send my certificate as soon as possible. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi. had appeared in the B.Sc.II 73 .Sc. IT (I) year. I have submitted Parul Sharma's certificate in the university office. Unfortunately. I am facing a great amount of inconvenience due to the nonavailability of my certificates.

In addition. I came to know from your brother that you are staying in a hostel. Yours lovingly. Our session has started and I too am trying to adjust to the new life. Rest is fine here and please do reply as soon as possible. I will be able to meet all my requirements if you can send me Rs. as we would have enjoyed our college life as we enjoyed our school days. How are you? I hope all of you are doing well at home.E. The first few days are tough. But I really wish we were in the same college. This would have made lot of difference. My new session will be starting in the month of April. .4.II 74 . please do come and meet me. Hope you are doing fine. Firstly.000/-. Fortunately. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. course. 2. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari. course in Faridabad.E. I have made a few friends. In case you get time. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. Imagine you are staying in a hostel. John ©NIIT Coordinator Guide – Personality Development Programme . For this. I can’t wait to meet you during the upcoming vacations. You will be glad to know that the results of the annual examination are out and I have passed with distinction. Mata Gujri Hostel Balawala Dehradun 14 sep. Yours affectionately. Do take good care of yourself. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons. so you must be feeling homesick. 2005 My dear Dad. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B. Ans. Ans. I need to buy certain books and submit the fees for the new session. This is the first time you have been staying away from home. I need to purchase stationery. XYZ 5.

Tell the students that effective reading can be understood as a scientific process that involves:      Skimming and scanning. and asking questions. Understanding nonverbal signals. you can use the following approach:    Initiate a classroom discussion by explaining the importance of reading in our daily lives. Explain the importance of reading and how it can improve one’s personality.4. ©NIIT Coordinator Guide – Personality Development Programme . Understanding the text structure.Chapter Five Objectives In this chapter.    Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. Explain to the students. Understanding the paragraph structure. These include elements such as fonts.II 75 . Explain to the students that reading involves comprehending and understanding a written document. It also involves drawing inferences. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. Then. ask them to attempt the relevant questions. This process is known as scanning. Anticipating and determining the meaning of words. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. the students should be able to understand the purpose and general content of the text. Tell them how reading improves one's perception and develops the thinking process. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time. the students have learned to:     Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. Tell the students that reading refers to the ability of understanding any written language and is central to any profession. Explain the difference between direct and indirect speech while reading. they should also concentrate on nonverbal signals. and various layout features. Ask the students to take a reading ability test by reading the comprehension given in Section 5. After skimming. the benefits of the ability to read well. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. the students should read the complete text slowly and carefully to identify the relevant information. In this process. bold typeface. making comparisons. This skill is utilized more than the other communication skills of writing and speaking. italics. underlines. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas. they can go for surface level reading when reading for pleasure. Discuss what is reading and what are the various types of reading. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section. However.

The introduction part mostly informs the reader about the content of the document. an adjective. Paragraphs are linked in a logical way by link words. or section. Captions: Represent comments on figures. Figures: Represent pictorial representation of an idea or a concept. Determining the relation: Understand the relation. the students should look for the following clues and indications:     Determining the word class: Understand if the word is a verb. therefore. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. each paragraph can have its own subtitle.II 76 . which can also be used within a paragraph. Reading means understanding text. Most texts start with a title and sometimes a subtitle. The second part: Consists of sentences that develop the main idea of the paragraph. chapter. an introduction. Each paragraph deals with one aspect of the subject. between that word and a word that is familiar to them. These sentences may contain arguments. or an adverb. a noun. paragraphs contain between 75 to 150 words. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. It is an important part of communication. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences. A paragraph consists of the following parts:    The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. What is reading? Ans. explanations. examples. that is. ©NIIT Coordinator Guide – Personality Development Programme . page. or section. if any. The number of sentences and words in a paragraph depends on the subject. The heading indicates the subject matter being discussed in a particular document. and summary. Subheading: Presents a brief summary. On an average. Understanding the Structure of Text The structure of a text consists of various parts. paragraphs. or an explanation of a particular section or chapter. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then.These layout features are:     Heading: Refers to the title at the top of a document. details. Determining the function of the word: Understand the function of the word in the sentence. such as title. The conclusion part puts the subject matter in the right perspective. how is it related to the other words in the sentence. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. and other supporting evidences. To anticipate the meaning of a word. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability.

3. They are: Ans. learning a subject. we make notes. To help students determine what to read and how to read. gaining information. The two purposes of this lecture are: Ans.    Ans. 2. Solutions to Check your Progress 2 1. What are the different kinds of reading? Ans. Why is loud reading not 'reading'? Ans. Deeper level reading involves concept forming. Reading has many advantages. 5. such as preparing for examinations. Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities.II 77 . surface level reading and deeper level reading. it is not considered as reading. according to the author. To encourage students develop a reading habit. Reading is important to understand any piece of text. 6. Surface level reading is done mainly for pleasure. Reading is of two types.2. Loud reading seldom leads to understanding the content. and critical evaluation of the relevant content. What does the phrase. Usually. 4. Reading is an important communication skill. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read.         Ans. Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. and seeking pleasure. Who. refer to? Ans. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). interpretation. Reading is done for a variety of purposes. 3. B ©NIIT Coordinator Guide – Personality Development Programme . 4. Why is reading important? Ans. "make the best of the opportunities". Who will be able to make the best of the opportunities? Ans. So.

11. By developing your reading habits. you can improve your vocabulary. Yes. For both these requirements. Yes. and a whole lot of other things. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. We read newspapers. As a result. Indians have the good opportunity for exposure to the native variety of language. Why does the speaker say that reading is a good source of entertainment? Ans. Refer to Unit 7. one should have a deeper understanding of the topic and a good vocabulary. Why? Ans. Reading a novel helps us to develop a wider area of perception and a coherent thought process. Printed books in the native language are easily available and are within the reach of a common man. Slide2 supports this view. Do you agree with the view. We read textbooks and other related books. ©NIIT Coordinator Guide – Personality Development Programme . Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text. 12. Yes. 9. Yes. you will be able to write more impressively. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. which leads to an improved personality. magazines. Does the speaker emphasize the need for exposure to the native variety of English? Ans. This is because getting the reading material in printed manner in the native language is very easy.Presentation and Public Speaking. the passage suggests that reading helps to improve writing skills. Yes. How does reading a novel improve one's personality? Ans. Do Indians have a good opportunity for exposure to native variety of language? How? Ans. We develop concepts.We do not develop concepts. reading is a must. 10. 7. the speaker emphasizes the need for exposure to the native variety of English to non-natives. I do agree with the view that reading helps improve writing skills.II 78 . For writing impressively. 8.

In addition. Mohandas was impressed by Sheik because he was tall and strong..13. 17.' Why was Mohandas impressed by the Sheik? Ans. according to the author. 16. 14. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression. Solutions to Check your Progress 3 1.' What was Mohandas against? Ans.. 'Sheik had a bad reputation. Can you add to the list? Ans. Sheik advised Mohandas to eat meat if he wished to grow tall and strong. 15. These two aspects help in maintaining good social interaction. The development of thinking processes is a benefit of reading that is not known to most people. 2. One should not read without interest because the reader will not be able to understand the piece of text in such a situation. the reader will not be able to recall the text when he or she needs it. yet he was much impressed by Sheik. Which benefit of reading. People should read newspapers and magazines on a day-to-day basis. is not known to many people? Ans. ©NIIT Coordinator Guide – Personality Development Programme . 'He was not against eating meat. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. What does the speaker suggest to the students to read. As a result. What did the Sheik advice Mohandas? Ans. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully.II 79 . Reading improves our personality and general awareness. Name some material that people need to read on a day-to-day basis? Ans. 3. Why should one not read without interest? Ans. Mohandas was against telling a lie to his mother. people who regularly read newspapers. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. Why? Ans.

Why did Mohandas have to steal money? Ans.II 80 . Solutions to Check your Progress 4 1. and wire. The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . The planes of today are made up of Magnalium. 4. 3. The little girl in the story was Durgabai. How the experiment was conducted by the Wright Brothers an important event? Ans. The plane made by the Wright brothers was made up of wood. which are related to the passage. Mohandas stole money to buy cigarettes. What was the important thing the Wright Brothers did in 1903? Ans. canvas. Ans. How was the plane made by the Wright Brothers different from the modern planes? Ans. Who bought a ticket for Nehru? Ans. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. People who had put up the exhibition bought a ticket for Nehru. 2. 2. Who was the little girl in the story? Ans. The Wright brothers made the first aeroplane in 1903. Indians were fighting against the British to gain freedom. Against whom were the Indians fighting? For what? Ans. which agree with the statements in the passage. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. Write the letters indicating the six true statements in your answer book. What did the Congress do in Kakinada in 1923? Ans.4. The experiment conducted by the Wright brothers enabled humans to fly. 5. These are among the six sentences. Solutions to Check your Progress 5 1. 3. Solutions to Check your Progress 6 Read the following sentences. The Congress held a meeting in Kakinada in 1923.

Peter said. "Will you please show me the way to Lal Bagh. 6. Mary said. They said that they will not to go to the computer center from the following day. 7. Sita asked me why I had given her only 3 marks for that answer. "Can you kindly lift this bag for me. "Did you pay my fee yesterday?" Ans. 2. They said. 4. The child said." Ans.II 81 . "Oh! What a long snake!" Ans. Mary requested me to lift that bag for her. He admitted that he hates to go late. 1. 5." Ans. "We do not go to the computer center from tomorrow. 3. He said. The child exclaimed that it was a long snake. "I hate to go late. Govind asked me if I had paid his fee the previous day. ©NIIT Coordinator Guide – Personality Development Programme ." Ans. "Why have you given me only 3 marks for this answer?" Ans. Peter asked me to show him the way to Lal Bagh.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech." Ans. Sita said. Govind said.

Burdened psychologically or mentally. ©NIIT Coordinator Guide – Personality Development Programme . also write the other possible meanings for the same word. the tangible substance that makes up a physical object. Absence of light or illumination. "You should report by 5 o' clock in the morning. express moral judgments. A period marked by distinctive character or reckoned from a fixed point or event.4 1. given formally or officially. Free from emotional agitation or nervous tension. Solutions to Section 5." Ans. concerned with worldly rather than spiritual interests. "All of you should submit the record notes by tomorrow evening. dignified manner or conduct. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. The teacher ordered all the students to submit the record notes by the following evening.8. The officer said to his subordinates. 9. to change location. relevant information or interconnection. having an exaggerated sense of selfimportance. The teacher said. Ans. 10. Absence of moral or spiritual values. have an emotional impact upon. the state of being held in low esteem. proceed. She said. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. given as a gift. "What a pity I have answered all the questions wrong in the exam!" Ans. The officer ordered his subordinates to report by 5 o' clock in the morning. Characteristic of false pride. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter.II 82 . presented. She rued the fact that she had answered all the questions incorrectly in the exam. Absent-minded dreaming while awake. Secondly." Ans. A purposeful or industrious undertaking (especially one that requires effort or boldness).

quietly or secretly. x.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. A deceptive manoeuvre (especially to avoid capture). to avoid being observed. Ans. q. s. vvvv.II 83 .Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. Letter was not sufficient to convey all his thoughts. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. wwww. Live (in a certain place). The ten comprehension questions covering the entire text are: 68. and history becomes stirring and epoch-making. v. Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. Completely clear and fine. according to Nehru. and then even simple. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p. Ans. Characterized by absence of emotional agitation. who came to Karnasuvarna. Why was Nehru not able to convey everything that he wanted in his letter? tttt. He did not have time to write uuuu. ordinary men and women become heroes. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. The ten multiple choice type comprehension questions covering the entire text are: 69. He was weak. t. ©NIIT Coordinator Guide – Personality Development Programme . u. 3. elevated in nature or style. w. r. In prison one cannot write long letters. 2.

Jeanne d' Arc mmmmm. For adventure yyyy. y. b. Which is the most famous book of Nehru? rrrrr. Why did Hiuen Tsang come to India? xxxx.Adolf Hitler Ans. Letter was not sufficient to convey all his thoughts. Jeanne d' Arc cc. Abraham Lincoln qqqqq. My Experiments With Truth sssss. For touring India Ans. Geetanjali ttttt. For trade aaaaa. Napoleon Bonaparte lllll. to argue ddddd. c. Who started the Russian Revolution? nnnnn. The best way to distinguish between right and wrong is: bbbbb. Indira Gandhi ggggg. To whom is this letter addressed? fffff.Ans. d. Indira Gandhi was inspired by the story of: jjjjj. Mussolini ppppp. Jesus Christ kkkkk. Lenin ooooo. a. a. Godan ©NIIT Coordinator Guide – Personality Development Programme . to discuss aa. to give sermons ccccc. Stalin Ans. Indira Gandhi bb. to discuss eeeee. Sarojini Naidu Ans. to read Ans. Kamla Nehru iiiii.II 84 . c. Mahatma Gandhi hhhhh. For knowledge z. The Discovery Of India uuuuu. Lenin dd. For knowledge zzzz.

The Discovery Of India ee. Write a paragraph on Nehru's love for his daughter based on this letter Ans. Indira Gandhi was born in the year: zzzzz. 1921 cccccc. Write a summary of the letter without losing meaning of the text in about 150 words. Her mother yyyyy. 1917 bbbbbb. 1917 gg. Like a good father. c. Nehru reminded Indira of heroes such as Jeanne d’ Arc.II 85 . she should never do anything in secret as if she had something to fear or hide. Where was Nehru imprisoned? dddddd. and Mahatma Gandhi. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. b. Lenin. it is evident that Nehru loved his daughter deeply. he sent her invaluable advice and his blessings. Ans. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison.Ans. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. the best friend of his daughter could be: vvvvv. 1914 Ans. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. 5. he reaches out to her from the prison through a letter. Through this letter. Her mother ff. b. None of these Ans. 1923 aaaaaa. Naini prison. If she ever found herself in doubt. Instead of the usual material presents. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. c. and told Indira that she should stay inspired by such people and serve her country. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. Tihar jail gggggg. On her birthday. Nainital ffffff. Andaman and Nicobar Islands eeeeee. According to Nehru. ©NIIT Coordinator Guide – Personality Development Programme . Naini prison. Nainital 4. Nehru himself wwwww. Sarojini Naidu Ans. Bapuji xxxxx.

6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:

  

This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.

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Chapter Six Objectives In this chapter, the students have learned to:

  

Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions

Focus Areas To conduct this session, you can use the following approach:

  

Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:

    

Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.

After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"

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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:

   

Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility

Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.

2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.

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It tells us how little incidents can make huge changes in our life. and tries to fight it by going and waving back at Schwamm’s son. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. and waved his hand in response to the small child. Write a critical appreciation of the short story in about 100 words. The moral of this story is that determination is as important as taking the initiative to achieve a goal. However. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. who dislikes children because of his wife’s death. Solution to Section 6. Schwamm was a very loving and a kind-hearted father. he went to a different city to board a train. Just to make his child happy. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy. Schwamm decides to board the train to wave at his child. The girl collected her things. it was not true that the stranger did not like small children at all. ©NIIT Coordinator Guide – Personality Development Programme . said goodbye and got down at the station. 6.3. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. 5. Why did the stranger hate children? Did he really hate them? How do you know? Ans. Ans. Is there any message by the author? Ans. The blind man started talking to the girl in a very friendly manner. The stranger thought that the kid was the reason for his wife’s death. who regains hope and faith in everything because finally a man waves back at him. who is very sensitive and emotional. Comment on Schwamm as a loving father. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. develops feelings for the little boy and does the same just for the sake of his happiness. subconsciously knows that his belief is baseless. not even a single passenger from the train waved back. What is the central idea of this short story.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. The happiest person at the end of the story is Schwamm’s son. One man. 4. The stranger. Ans. inspite of his past happenings. boarded the train. Just for his child's sake. The stranger woke up early in the morning. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. The train halted at Saharanpur. The story revolves around a small kid. He loved his child a lot.II 89 . The father was keen to make his son happy. The stranger hated children because his wife died while giving birth to their first child.

Mary did not come to school today. Ram has not paid the telephone bill. The suicide bombers escaped from the police.5 Convert the following statements into interrogative sentences. Ans. The school is reopening on August 1. When is the school reopening ? 4. Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme . Ans. Ans. 2005.Solution to Section 6. 1.II 90 . Has Ram paid the telephone bill ? 2. Ans. Did Mary came to school today ? 3.

Tell the students to use body language as an additional support. Explain to the students the importance of using visuals in a presentation.II 91 . After the objectives have been clearly established. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. The structure of a presentation consists of three parts:    Introduction Body Conclusion Introduction In the introduction. Tell the students that analysis must be carried out throughout the presentation. brainstorm and collect all the relevant material. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. the objective of the presentation needs to be clear. They should look confident and establish good eye contact with the audience. Then. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. Discuss the advantages and disadvantages of the various methods of presentation. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. Discuss the structure of a presentation. Tell the students that rehearsals must be conducted before delivering the final presentation. Writing a content outline before the presentation helps present a structured presentation. and background knowledge should be made before the presentation. nationality. Structure the information properly: The information must have a logical structure and order. Explain each point adequately: Any point that may be new to the audience should be adequately explained. you can take the following approach:        Explain the various steps that the students should follow to create a successful presentation. Body In the body. The content and the style of presentation should match the objectives. Explain to the students the various methods of delivering a presentation. you need to:    Capture the attention of the audience: Use jokes. organize the material around the objectives. sex. Each slide should contain a maximum of six points. you need to:     Limit the content to a few key points: The content of the presentation can be chunked into key points. Tell the students that further analysis of the audience in terms of age. or questions to capture the attention of the audience. which helps in modifying the presentation according to the response of the audience. Explain the importance of body language while delivering a presentation. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section. quotations. the students have learned to:    Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. Preview key points: The key points of the presentation should be mentioned in the introduction. ©NIIT Coordinator Guide – Personality Development Programme . stories. Inform the students about the importance of organizing a presentation. Tell them how visuals can help them in making a presentation successful.Chapter Seven Objectives In this chapter. Tell the students to follow the method with which they feel comfortable and confident.

1 3.3 2. You might be having complete knowledge of a subject. Ensure that the ideas keep flowing: One key point should lead to another.II 92 . and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme .1 2 2. No. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success.5 3 3. Ask the students to give a PowerPoint presentation.2 5. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved. Evaluate the presentation on the basis of the following parameters: S. Explain to the students that lack of performance does not necessarily mean lack of knowledge. stress. however. Encourage questions: Questions should be encouraged at the end of the presentation. lack of confidence and presentation skills can result in poor performance.1 5.1 2.4 2.1 6.4 5. 1 1.3 5. This also ensures a quick revision of the content.2 2. Any doubts can be clarified at this time. Conclusion In the conclusion.2 4 4.5 6 6. A logical flow will also help in easy transition from one topic to another. you need to:    Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear.1 4.2 5 5. audible voice Used correct pause.

Whiteboard: A whiteboard is similar to a blackboard. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. They are cheap and affordable. charts. the students need to:       Structure the content logically. Follow certain guidelines while delivering the presentation. Use visual aids appropriately. types.S.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. They can be used more than once. graphics. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text. ©NIIT Coordinator Guide – Personality Development Programme . and styles in a presentation. Common Visual Aids The commonly used visual aids are:        Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors. They are attractive to look at and are cost effective. the presenter can flip back to a previous page and refer to it. 7 7. Use effective strategies to remember the content. At any point of time. charts. bullets. or diagrams that does not fit in the transparency are distributed to the audience as handouts. transparent plastic. or additional data. Markers of different colors can be used on a whiteboard to write or highlight information on the board. font sizes. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. Dress appropriately. and are made of a thick. Prepare for the presentation well in advance. Posters: Posters are large sheets of hard paper and can be used to depict pictures. Handouts: Data in the form of figures. No.1 8 8.II 93 .

II 94 .©NIIT Coordinator Guide – Personality Development Programme .

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