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Coordinator Guide – Personality Development Programme - II 1

CH A PT ER - SPEC IF IC IN PU T S: P A R T - I

Chapter One Objectives In this chapter, the students have learned to:

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Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning

Focus Areas To conduct this session, you can take the following approach:

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Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.

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Coordinator Guide – Personality Development Programme - II 2

Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.

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Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.

Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:

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Coordinator Guide – Personality Development Programme - II 3

Chris changed the pixel values of the buttons. read books. he suggested that the buttons should be placed a bit lower so that the correct answer. John also shared the script with David. John listened to the freshly-prepared audio and checked it against the script. The team members were assigned different roles and responsibilities. Monica. She asked Ashish to install it. John asked Monica to modify some pictures. John also coordinated with Monicato discuss the various ideas for the kinds of images to include. divided the content into lessons. He wrote a large volume of code and checked the templates several times for errors. arrows. David also suggested John to include some examples in the script. He found a few mismatches and asked Sheila to rectify the errors. After the templates were finalized. As a result. who loves working with colors. sidebars. David gave John ideas to improve the readability of scripts. John created the course by putting the content in the checked frames. Only Ashish was authorized to install the audio software. and images for the frames. He researched extensively on the Internet. and then wrote the script. ©NIIT Coordinator Guide – Personality Development Programme . did not overlap the button. David manually checked all the templates and gave suggestions to improve the usability of the templates. This project involved developing a course about the basics of HTML. Sheila needed the audio software to edit the same. For example. when displayed. to make it more effective. Chris was busy coding for the course. Sheila made several phone calls to voice-over artists and fixed dates with them. He also wrote the script for the project. Team members from various departments where part of the project team. John also mailed Sheila the script for which the audio had to be recorded. Meanwhile.II 4 . created the buttons. The project plan was made and shared with all the stakeholders.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project.

Illustrator. or help desk technicians. websites. personnel. Web designers: A Web designer designs Web pages. Sound engineers: A sound engineer mixes and synchronizes music. the system administrator may also be responsible for providing training on support skills to the IT personnel. providing in-house software training. Content developers: A content developer is responsible for writing and modifying programs. The content developer may design applications for various technical and commercial users. customer service engineers.II 5 . The system analyst helps the organization get the maximum benefit from its investment in equipment. These programs specify instructions for computers to perform various functions. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. and working as client support representatives. In some companies. content developers provide technical support to end users. interfaces for intranets. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. and maintaining detailed instructions. and the customers. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization:           Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products.  ©NIIT Coordinator Guide – Personality Development Programme . presales and services organizations. Programmers: A programmer is responsible for writing. testing. System administrators: A system administrator manages the hardware of computers and networks in a company. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. Web designers use software such as Photoshop. creating logical and physical data models.Based on the given case study. The network administrator should be accessible at all times to solve problems related to networks. In addition. and business processes. analyzing source systems and business requirements. A computer programmer may be required to use various computer languages. and Corel Draw. Web banners. identifying business rules. Some of the common responsibilities include installing and maintaining software. ISV partners. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. and other requirements for Web-related products. or sound effects. which are called programs. Some of the other responsibilities include leading projects. ask the students to identify the roles involved. Fireworks. voices. graphics. Network Administrator: A network administrator manages the network of the organization.

Don is also good at supervising tasks because he has excellent monitoring skills. your professional satisfaction level is low and you should look forward to improving your job conditions. Ans. Short-term professional goals refer to the goals to be achieved within two to three years. He has also worked at Smart Developers as a technical writer for one year. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. However.II 6 . 2. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements. Ans.Tech. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. he is not confident about his communication skills and is not comfortable doing sales. While working at Smart Developers. He is very innovative and takes initiative in all the functions related to his field. and is currently working as a software developer at Technology Systems.Solutions to Chapter One Questions 1. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B. If you have responded with a 'No' to most of these elements. Don is an avid sports person and has represented his college cricket team at the university level. he won the first prize in technical writing. Write about your short-term and long-term professional goals. ©NIIT Coordinator Guide – Personality Development Programme . Prepare a brief self-portrait of yourself for a professional career. He offers his support and advice when required. He regularly organizes technical fests and seminars. He constantly evaluates his surroundings and analyzes situations.

what do you want most from your job? If you were granted a wish. 2.II 7 . as shown: S. Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list. Select your strengths from the following list (This is not an exhaustive list. 3. List your strengths.No. These goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3.):          Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4.):           Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme . Ans. which job or position would you like to attain? In your past. Ans. 1. Prepare a self-improvement plan for the next five years. according to you.Long-term professional goals refer to the goals to be achieved after at least five years. Ans. List your weaknesses. Long-term goals are derived from the vision of the person. create a table with three columns. which achievement has given you immense satisfaction? What. To prepare a self-improvement plan.

and should have strong management skills.II 8 . He should always exude high energy levels. 5. However. ©NIIT Coordinator Guide – Personality Development Programme . 16. She gets inspired by reading 'The Alchemist'. 15.No. 4. Besides working hard. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. 10. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. He should have good leadership qualities. A sample portrait is given below: Donna Bard is a kind hearted and honest girl. 5. What type of people irritate you? List the moral values that you abide by. which talks about pursuing one’s dreams. 17. Ans. She works hard and is known as a motivating team player. If any feedback for improvement is given to her. he should enjoy participating in sports activities. 14. 8. 18. She works as a manager in an organization. List negative personality traits that you don't want your spouse to have. He should preferably be an M. prepare a portrait. 20. List the minimum standard of performance that your prospective spouse should achieve.S. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. 4.Tech. He should always work towards building healthy professional and personal relationships. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. 19. 2. 6. He should aim for a peaceful and prosperous life. 13. 12. 7. Similarly. she tends to ignore her health care routine and this results in fatigue and depression. describe yourself as well as your prospective life partner. 3. 9. She is disciplined and loyal towards her work. you can create a word portrait of your prospective life partner by answering the following questions: 11. If you are single. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions. He should be an avid reader and should constantly update himself with new technologies. She always strives to improve. You can create your personal word portrait by answering the following questions: 1. she accepts it gracefully and works towards removing her weaknesses. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics.

the students have learned to:       Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. This information is provided for you in the additional inputs section. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. Tell the students that to target a suitable job. To do this analysis. it is very important for them to analyze the job opportunity. values. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. To prepare students for the interview. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. and special achievements as mentioned in their bio-data. At this point. start with discussing the screening and selection procedure. projects.Chapter Two Objectives In this chapter. Ask the students to make a list of all the educational qualifications. Give the students a list of desirable qualities that organizations look for. ©NIIT Coordinator Guide – Personality Development Programme . Tell the students that it helps to know the various characteristics of interviewers. trainings taken. which is common in all the organizations. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. Tell the students that before they apply for any job. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. it is necessary to analyze the job opportunity and ensure that it matches their expectations. Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. you can tell the students about the different types of interviews that are conducted. you can take the following approach:       Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview. The bio-data is the most important document in the interview. and abilities. After this exercise.II 9 . Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. skills. This exercise will help the students assess their personality. as given in the additional inputs section.

Maintain regular. Job safety 11. Tips on Body language During an interview. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. Remuneration/perks 14. tell them to fill in the information in front of the respective factor in the table. ask them to assess it keeping in mind the 15 factors given to them. look at their self assessment and career planning analysis. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. Give a formal smile. After all the students have selected at least one job opportunity. Number of employees 5. Products and services 3. Others may find that the job opportunity does not seem to match their expectations. Relax! Don't rush through the interview. Agreement contract/service bond 15. always remember to:        Shake hands firmly with the interviewer.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. students who have been able to tap the job opportunity of their choice will be happy with the outcome. Type of work 12. Background of the company 2. Qualities required 13. Mirror the interviewer's techniques. Then. Annual turnover 4. Future plans of the company 7. Sit straight and alert. ask them to refer to the company's website and brochures to gather more information. Ask such students to select another job opportunity article and repeat the exercise. Give students time to research all information. Then. and discuss the same with their friends. Instruct the students to draw a table with two columns. Keep your hands on your lap. attentive eye contact. Competitors 8. Location 6. ©NIIT Coordinator Guide – Personality Development Programme .II 10 . Position offered 10. Any news-making issue in the past 9. as shown: Expected Factors 1. ask them to select the job opportunity they think will match their expectations. At the end of this exercise.

and occasionally. Can be held for all posts and for all levels. and the cost that the organization wants to incur on the interview process. Has a fixed evaluation scheme to assess the interviewees.Types of Interviews Different types of interviews are used in different situations. and special software. Can serve as a platform to check validity of information in the resume. managers. Is usually used to screen interviewees. Is conducted over the phone line by using a microphone. May be conducted for candidates residing in a different country or at distant locations. The various types of interviews are:  A one-on-one interview: • • • •  Is an interview between the interviewee and one interviewer. Usually involves each interviewer targeting a particular aspect of the interviewee's skills.II 11 . Involves questions that are asked on the area or field each interviewer represents. an on-the-job specialist. Involves presentations by companies who want to recruit the students. Is an interview of a candidate by different interviewers separately. Is conducted over the phone. May be scheduled or unscheduled. Involves direct assessment of the interviewee by the interviewer. Has a set of fixed questions for all interviewees. Provides an interviewee several chances to present his/her abilities and skill set. Is usually conducted by the government or large organizations. Is usually used to screen interviewees. Is an interview between one interviewee and a panel of two or more interviewers. Involves questions that are often framed beforehand. the time available. Is cost-efficient and less time-consuming. Is a convenient and speedy method of recruitment. Has personnel representatives. Requires participants to appear for selection tests. A board interview: • • • • • •  A rotational interview: • • •  A walk-in interview: • •  A phone interview: • • • • •  A video interview: • • •  A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme . depending on the factors such as the job profile. Features a selection process that is based on the collective input of several people. Is conducted by companies at the campuses of various colleges and universities. Could involve walk-in interviews. a psychologist in the interviewer panel. a video camera. The number of interviewers may vary.

Passed AISSCE AISSE B. Faridabad M. Prepare a good bio-data of yourself.M. Name 3. The following guidelines needs to be followed while designing a bio-data:       Avoid spelling and typing errors.II 12 . Academic qualifications Sl. Address .V. Here is a sample bio-data: Bio-Data 1.S. Use simple and concise sentences. Ans. Give a consistent and symmetrical look. Surya Apartments.66 78. Faridabad D.in : Mr. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam. D. 2. Telephone numbers : 0129 .permanent : 410.Engg. 21-D. 3. Limit the bio-data to two pages. Faridabad (HR) 5. Marital status 11. Father's name 9. 24 : 410. 81.V.co. Add a cover letter or note mentioning the code number and other details specified in the advertisement. Period From to : raovinay10@yahoo. 14. Date of birth.Solutions to Chapter Two Questions 1.Tech % Marks Class 1. E-mail ID 8. Faridabad (HR) 6. Address . 21-D. Age 4.24 First First First ©NIIT Coordinator Guide – Personality Development Programme .1981. Surya Apartments. College Ambala.A.2 65. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A.present : Software Engineer : Vinay Yadav : 10. Name of the post 2. Occupation 10.10. Use terms and phrases relevant to the industry.3092391 7. No.

Here is a plan to prepare for an interview for a software engineer's post: 1. organizations ask candidates to discuss a specific topic among themselves. Special attainments: List down all your special achievements. Personal interview: To prepare for a personal interview round. The topics can range from current events to technical topics. 20. : Available on request. Oracle. such as RDBMS and Operating Systems. You can prepare for the preliminary written tests by using books that contain sample tests. and always mention if you have contributed to the advancement of any application during your training session. C++. Ans.12. Won the first prize in technical writing. References : C. and System Analysis and Design (SAD). and technical knowledge tests. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. Project work preparation: Most organizations focus on project work because it reflects your own work. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’. No. Date Signature 2. Professional skills 16. logical reasoning tests.000/. ©NIIT Coordinator Guide – Personality Development Programme . Group discussions: In the group discussion round. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds:    Preliminary written tests: This includes IQ tests. such as ‘Role of JAVA in the Internet’. Prepare a brief description of your favorite subject or topic. and discuss them during your interview. In addition. such as writing a technical paper or participating in seminars and technical competitions.II 13 . 14. 2. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. language tests. You can practice group discussions with your friends and improve upon your communication skills. and an answer as to why you chose this topic.000/-pm 13. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. 15. list down your learnings. Extra-curricular activities : Played cricket at the university level. Briefly write out a preparation plan for an interview for a software engineer's post. Work experience: Sl. 10.pm Rs. aptitude tests. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. such as:  Why did you choose this particular project?  What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone. Personal attainments/distinctions : Organized technical fests and seminars.

and maintaining the software system. Oracle. Leadership quality : Handling different projects related to software systems. developing. Prepare a list of your strengths and weaknesses. Ans. Principal accomplishments : Modeling. Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C. Maths College: B. List your qualifications and skills that will help you get selected for a job. Chemistry.II 14 .3. Ans. and System Analysis and Design (SAD) • 4.Tech  Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system. C++. The qualifications and skills that will help you get selected for a job are:  Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics. A software professional may possess any of the following traits:                      Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme .

from M. Vinay has identified a goal for his professional life. and maintaining the software system. Ans. and System Analysis and Design (SAD). Identify an appropriate career goal for yourself by matching your qualities to the job. and I am aspiring to do an M. 3 years of experience as a S/W developer.Tech. : Modeling. Handling a team of seven software professionals. giving comprehensive information about yourself within two minutes. Maths : B. Oracle. Responsible for making high-quality software systems.5.M. Introduce yourself. C++.   Interpersonal skills : Ability to analyze situations. ©NIIT Coordinator Guide – Personality Development Programme . Because he has a strong technical experience and good interpersonal skills. Engineering College.Tech : 1 year of experience as a technical writer. Ans. : Designing a software system and writing code for different modules of the software system.II 15 . : Managing different projects related to software systems. Assume that Vinay possesses the following qualities:   Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics. Ambala.Tech. Based on the above-mentioned qualities. 6. I am a person with a high degree of integrity and team spirit. I have been brought up in a atmosphere where discipline and respect for elders is a way of life. developing. I believe strongly in values like honesty and hard work. I have done B. Vinay plans to become a project manager in the next two to three years. Chemistry. My name is Vinay Yadav and I am a software developer with Technologies System. Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills  Skills related to job : C.

Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. They will feel light and enthusiastic. Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. Before the students give a mock interview.II 16 .   Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds. if they interact with the fellow candidates. The questions can be related to their educational qualifications. Explain to the students that the other candidates appearing for the interview are also like them.Chapter Three Objectives In this chapter. ask them to get the summarized results of their self assessment and career planning analysis with them. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. they can answer all the questions and can overcome any obstacle. it will help divert their minds away from the stress and nervousness. ask the students to practice mock interviews with their friends. Discuss the ways by which the students can release stress. and the various interpersonal and job-related skills mentioned in the bio-data. They also have their own set of strengths and weaknesses. They should follow a philosophical approach and start thinking of the next job opportunity. ©NIIT Coordinator Guide – Personality Development Programme . professional experiences. such as by giving mock interviews. Explain to the students that if they are well prepared. the students have learned to:    Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. and they should learn from such experiences. In addition. Explain to the students that failure in an interview should not dampen their spirits. and they may not have answers to all the questions. you can take the following approach:   Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview.

Clarity of answers 31. 10. His/her listening skills 40. Promptness while answering 34. Eye contact level 25. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1. His/her posture 16. Confidence level 28. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme . His/her resume 22. Clarity of introduction 13. The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4.The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. His/her dress 19. Ability to use suitable closings 37.II 17 . 7.

they will be judged on the points given above. 26. The body language of the students will tell the interview committee about their nature and motivation level. I feel anxious about undertaking new endeavors. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. This will help them assess their actual stress level. Give the students some statements that convey the behavior pattern of a person in a given condition. as shown: Personal Stress Index S. Tell the students that they can rate each statement by entering the number in the respective rating column. I blame myself for my mistakes. consider the following questions: 21. they need to rate each statement from 0 to 4. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. I wish for immediate appreciation and recognition. Ask the students to create a table with seven columns. ©NIIT Coordinator Guide – Personality Development Programme . 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. I find my life unfulfilling and meaningless. 22.After the mock interviews.No. to be used if the students absolutely identify with the corresponding statement. the interview committee will be able to determine if the candidates can work cordially. and failures. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI).II 18 . defeats. For example. I feel insecure and anxious about my future. 24. Accordingly. The ratings vary from 4. Tell the students that by judging their team building and coordinating skills. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. 25. I am very critical of any displeasing behavior around me. I am apprehensive in handling responsibility. ask the students if they are feeling more comfortable facing the interviewer. I feel a compulsive need to prove my worth. to 0. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. I am extremely impatient and get easily frustrated. to be used if the students strongly disagree with the statement. Tell the students that besides knowing about the possible questions that can be asked during the interview. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. 23. they should also know about the questions that the interview committee may consider. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process.

ask them to add the ratings given to the 10 statements. ©NIIT Coordinator Guide – Personality Development Programme .After the students have completed grading the statements. Keep the scores of the students confidential and create an appropriate action plan for each student. A PSI of 5 or less indicates an exceptionally low level of stress.II 19 . and a PSI between 20 and 40 indicates that the students need to be counseled. A PSI between 10 and 20 indicates a favorable level.

Use formal language. general practices. it always helps if they know what to expect throughout the day and how to conduct themselves. discuss with them the evaluation process and then disclose the name of the best student. Ask if there is an official manual that provides such details. rules. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. Familiarize yourself with the new surroundings. and regulations of the organization should be kept reserved for a proper opportunity. On the first day at work:        Be punctual and report on time. This will give them an impressive start and enable them to rise faster in their careers. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. Find out about the organization's rules and regulations. Explain to the students the positive effects of being enthusiastic. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. Be careful about what you say. this attitude gets rubbed off on their colleagues. and protocol. Overachieving the Targets Tell the students that they will be observed closely the first few days. Explain to the students the importance of giving their best in the first assignment. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. However. the canteen. they will be able to get along with their colleagues easily. Clarify any doubts and seek information from your new colleagues or the HR personnel. Warn the students that the inputs or suggestions for the values. Such suggestions should be given only after prior consultation with seniors and colleagues.II 20 . Arrive at the assigned time and report to the concerned person.Chapter Four Objectives In this chapter. and the coffee machine. such as the restroom. In addition. Observe the students while they work on their respective assignments. Do not hesitate to ask questions. the students have learned to:   Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. Explore the building and find out the location of various departments and facilities.No. After they have completed the assignment. such as: S. Instruct the students that they should not hesitate to give inputs regarding the existing projects. give the students an assignment and ask them to complete it in a particular time. Do not make unsolicited comments and avoid politically incorrect language and humor. Look confident and feel comfortable. Introduce yourself and engage in conversation with them. This is because a favorable first impression can lead to several good opportunities. They should be extra careful when interacting with others and handling a new project. They should try to know more about the parameters to evaluate performance and behavior. you can take the following approach:      Initiate a classroom session by discussing with the students how they should spend their first day in office. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). There is usually not much work to be done on the very first day. Provide them with the tips given in the Additional Inputs section. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . If they are full of enthusiasm. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. Familiarize yourself with the people who are introduced to you. Feel secure and positive. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. Wear a smile. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. For this. they need to follow the hierarchy protocol.

Believe in prayers. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. Appreciate your qualities and be proud of them. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . Do not underestimate yourself. they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. Therefore. team participation. In addition. Ans. new employees should strike a good rapport with their seniors and team members. Solutions to Chapter Four Questions 1. These things need not necessarily be related to your job.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. If the employees are enthusiastic. Tell them that the tips apply to all situations. Recognize all of your accomplishments and make a list of them. Make a list of your qualities. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. After they have written the situations. Presence of team spirit will enable them to accomplish their project and organizational goals. Think positive and talk positive. The list of statements is as follows:               Get your priorities straight. the client perceives the organization to be reliable and ready for tough assignments. Stay healthy and fit. Always try to help others. If they wish to secure a rating of five.II 21 . Pamper yourself. Explain to the students that their behavior. Accept feedback with a positive attitude. Short-term professional goals refer to the goals to be achieved within a span of two to three years. they should not concentrate on only achieving the explicit targets. If they feel low. Tell them that the situations can be personal or professional. and extra efforts also affect their rating. Ask the students to list down situations where they may not feel confident. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. In addition. they should simply find clues to their problems with the help of these tips. they should try to overachieve the targets and improve upon their past performances. Exhibit what you do best and teach it to others. This is because the lack of confidence in one area influences the other area. It affects your personal and professional life. Do not take feedback on your projects personally. Enthusiastic Team Player To create a good impression in an organization. give them the list of tips that will help them overcome their problem. List out your short-term and long-term goals in your professional life. Keep learning new things to boost your confidence. tell the students that it is not enough to simply achieve the targets.

your professional satisfaction level is low and you should look forward to improving your job conditions. you are satisfied with your current position and you should look forward to achieve your long-term professional goals. Long-term goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain.II 22 . Long-term goals are derived from the vision of the person. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2. Long-term professional goals refer to the goals to be achieved after at least five years. Ans. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . If you have responded with a ‘No’ to most of these elements.If you have responded with a 'Yes' to most of these elements. what do you want most from your job? If you were granted a wish. which achievement has given you immense satisfaction? What. make an action plan to achieve these goals. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. which job or position would you like to attain? In your past. according to you. After you have identified your short-term and long-term goals. Prepare an action plan to achieve your goals.

Family planning to relocate. Plan out a strategy to make a good impression on your first job. Write this list in the column 'How I plan to do. 34. Good leadership qualities to be identified. This will reflect on your work and people will want you to work with them. Ask your team members and seniors about the performance evaluation procedure. The time span can be mentioned as follows: 32. Learn about the new technologies. 46. Take the long pending leaves and get yourself enrolled for the M. In the next three years.' Then. 30. Lack of time to enroll for the course and to study.For example. ©NIIT Coordinator Guide – Personality Development Programme . Always appear enthusiastic and full of confidence. make a list of things to be done to reach that level. Heavy competition. 28. Start handling two teams simultaneously. 36. Take your first assignment very seriously and deliver your best. 33. 35. Build a bond of trust and understanding with your team members. 31. study with a friend who is doing the same course. Now. In the next two years. In the next three years. If you are not comfortable about a specific aspect about the organization. Make efforts to get noticed in your team. allocate a deadline for each activity. Acquire a Master's degree in Technology. write that it in the column 'What I plan to do. 44. Devote two to three hours in a week for studying. list the possible obstacles against each point. Always be ready for any opportunity and make sure to give your best performance. The list of obstacles can be as follows: 37. 45. raise the issue in an appropriate manner.Tech.' The list can be as follows: 27. Take extra measures to perform better in your first assignment because it will help form a favorable first impression. If possible. After you have identified the obstacles. 43. Write the respective deadlines in the column 'When I plan to do'. This will lead you and your team towards success. Time span already given. Ans. Now. 41. Continuous process. 38. Start making your list of accomplishments and start working on the list of shortcomings. Represent yourself as an enthusiastic and confident person. course. 29. Working on similar types of project again and again.II 23 . Make efforts to get noticed by always appearing confident and enthusiastic. 39. Discuss your goals with your family and seek their support. 3. if you have joined an organization as a software developer want to become a project manager. make a plan to remove them and start working as per the plan. Be ready to take on new challenges. You can plan to remove your respective obstacles as follows: 42. Ask your project manager to give you a chance to work in projects that involve new technologies. Always support your team members and cooperate with them. Acquire a position of a senior software engineer or a team leader. Remain in the current office for the next three to four years. 40. This will help you continuously assess your performance status. Try to collect all the information related to your organization and understand the atmosphere of the organization. You can use the following strategy to make a good first impression:       Utilize your first day in office in getting familiar with your colleagues and the office environment.

even after investing all their energy. They will stay active and full of energy throughout the day. the students have learned to:      Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. Tell the students to keep the final list with them for future reference. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . a person should categorize it as important. ask them to list other tasks that might not be important. If a deadline has not been given for an assignment. Any delay will result in loss of energy and enthusiasm. Tell the students that planning should immediately be followed by implementation. not important. Therefore. Inform the students that they should not keep unrealistic targets because it might result in setbacks. It is necessary to think well about yourself if you want others to think well about you. urgent. This will enable them and their team to enjoy their accomplishments. They should be practical and reasonable while planning their work. Explain to the students that being physically fit will help them maintain good health and perform optimally. To manage a task. Now. In addition. Tell the students that they should always fulfill their commitments. ask them if they are utilizing all their skills and abilities. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives.II 24 . Urgent work need not be important. This will help them be enthusiastic and increase their confidence level. Adherence to commitments always boosts confidence.Chapter Five Objectives In this chapter. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. one should take care to complete all urgent work on time. After they have made the list. important work. they should set their own deadline and work towards achieving it. As a result. You may have complete knowledge of a task. or not urgent. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. Urgent work needs immediate attention and provides less time for execution. however. Again. can become urgent after some time. if not managed properly. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. Therefore. you can take the following approach:        Initiate a classroom session by asking the students to list their skills and capabilities. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. students should prioritize their tasks. This can cause self doubt and depression. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. On the other hand. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. ask them to prioritize in order of execution. it is important to manage the various tasks and complete them within the specified time. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. advertising this belief will help in creating a positive environment around you. lack of time can result in poor performance. Explain the difference between important and urgent work. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. Then. thereby ignoring the important ones. In addition. To accomplish their tasks efficiently. their performance goes down and they feel depressed because they could not complete the important work. but need to be performed in the future.

How do you propose to overcome the deficient potentials? Ans. Tell the students that they can take care of themselves if they follow these health tips. This list will help them remain healthy and active while coping with a busy work schedule:       Take 10 deep breaths.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. John needs to work on the following aspects:  Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. Making commitments: After setting the priorities. Now. This enables him to accomplish the tasks in a proper manner and within the specified time. Perform small exercises. factors such as enthusiasm. In addition. Entertain your spirit. Ans. Make a list of all the tasks. Do not skip meals. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. Setting priorities with practical approach: John sets his priorities before starting any work. assess yourself and list down the good qualities that you possess. He sets realistic goals. In addition. they will be able to manage their responsibilities in the specified time. Admire yourself. and consult a dietician for further guidance. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. John makes commitments and works sincerely towards meeting the deadlines. After a hard day at work and going through several daily chores. positive attitude. Follow healthy eating habits. ask them to write the last time they went for a health check. Many people tend to ignore these factors. have an organic fruit everyday. List out your qualities among the potentials given in this module. This will help them accept new challenges and perform better. This beauty can be the nature or some good work going on in your neighborhood. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. The result will be surprising because most of the students will realize that they have not gone for a health check for years. The appreciation and encouragement act as motivators and increase his potential. Following is a sample list of qualities possessed by John:    Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. Few get the time to exercise or play a physical sport. Tell the students that if they are healthy. When we talk about education and profession. they will be full of life and vitality. Solutions to Chapter Five Questions 1. This process will help them assess their real potential. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. Besides being assessed on your educational and professional standards by others. Give the students the following list of tips. ask the students to list the various physical problems they face while working.II 25 . This will help you remain organized. Once in a week. most of us tend to ignore the beauty around us. Ask the students to describe their health care routine. You can do this exercise anywhere and at any time of the day. 2. However. ©NIIT Coordinator Guide – Personality Development Programme . This will help in boosting your confidence on a regular basis. It also enables you to relax your nerves. and physical fitness should also be recognized.

©NIIT Coordinator Guide – Personality Development Programme . he will share the schedule with his team members and his seniors. To ensure success. This results in loss of energy and enthusiasm. set up a fitness routine. He will ensure that all projects are executed on time.II 26 . and follow it regularly. John can take the following steps to overcome his weaknesses:   He will consult the physical trainer. Time gap between planning and execution of project: John tends to delay the execution of planned projects. This will help increase his physical fitness.

wherein they can write all the tasks to be done and allocate time based on the nature of the work. They should maintain the time log on a daily or weekly basis. and then state the various guidelines that can be followed for effective time management. At the same time. If only he could learn how to rule his life instead of allowing other people to rule it. they will not feel frustrated if they cannot complete specific tasks. they will be able to assess whether they have utilized the time well. To create this list. After reviewing the daily time log for four to five days. His colleagues flock to his workstation because it is a good place to hang out. Failing to plan is equivalent to planning to fail. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. they can use ‘To do’ lists. you can monitor the amount of time you spend on doing tasks. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. Refer to the Additional Inputs section to get information on the ‘To do’ lists. Ask the students to make a list of tasks that they do in a day. she plans for the known and the unknown. She helps people around her and nurtures them because she believes in their potential. You should keep referring to them during the day. He is not climbing up the corporate ladder even after three years in the organization. and taking sufficient breaks when performing a lengthy task.II 27 .Chapter Six Objectives In this chapter. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. committed. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. They also help you prioritize tasks. In addition. prioritizing. Tell the students that they can follow several tips to manage their time better. He does not have time to pursue his hobbies and interests because he is in office during most weekends. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. tell the students to adhere to the following guidelines to manage time effectively:      Plan and organize: Take out time for planning and organizing. Work only on those tasks that cannot be delegated. it is just that he cannot say ‘No'. After discussing the two different personalities. ask them to prioritize the tasks and allocate a time period for each task. Delegate work to others: Identify tasks that can be delegated. By listing the activities performed in a day and the time spent on each activity. and avoid trying to be perfect in all the tasks undertaken. He diligently responds to all the forwarded mails from friends and colleagues. You can ask the students to use the format for time sheets given in the additional inputs section. However. and pays attention to smallest of details. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. At the end of the day. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. He would rather suffer himself than let his image suffer. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. he does not really like doing extra work. such as planning. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. she is completely down-to-earth and unassuming. Use time sheets: Time sheets can be analyzed to find ways for saving time. ©NIIT Coordinator Guide – Personality Development Programme . avoid delaying task execution. successful. Maintaining a time log will enable them to assess their pattern and identify their problem areas. Then. if any. This ensures that you are in a better position to manage the day ahead. if you can do so. By doing this exercise regularly. and popular person. which could otherwise throw work out of gear. Multitask: Do more than one task at a time. you can take the following approach:      Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. Tell the students that they should maintain a time log. without becoming distracted. the students have learned to:    Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. Every day. Ms Balanced is a smart.

Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. There are two types of 'To Do' lists:         Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do. divide a task into a number of smaller tasks and start doing them one by one. you do not feel stressed. Therefore. hobbies. Update the list constantly. Deadlines being met consistently: By prioritizing tasks and organizing schedules. ©NIIT Coordinator Guide – Personality Development Programme . Allocate time for pending tasks.II 28 . Plan for tasks that have deadlines. Prioritize all your tasks. Do not plan for 100 percent of your time. This puts you in control.   Conquer procrastination: To avoid procrastination. you can make sure that deadlines are met regularly. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. Handle interruptions well: When planning your activities. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. and friends: Time management helps you restore the balance between work and leisure hours. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. Always plan for less than 100 percent of your time. 'To Do' lists and time sheets are the tools that you use to manage time. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. assign some time for interruptions. Tell the students that effective time management results in:      Ability to control one's activities: Effective time management helps you prioritize and organize your activities. More time for family.

List your activities for a week or a fortnight. Analyze whether your time is being spent usefully. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme . 2. Use a time sheet to track your time. and use a 'To Do' list to plan your activities. It helps you track your time and analyze whether you are spending your time productively.II 29 . To use a time sheet effectively: 1.You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. 3.

they can make a list of points to be discussed in a specific meeting. they can make phone calls while watching television.II 30 . They can prepare their study schedule or think of a project to be submitted while traveling to attend a class.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. They should enjoy this activity. Now. based on their lifestyle and comfort level. As the changes occur in one's personal and professional lives. For example. ©NIIT Coordinator Guide – Personality Development Programme . Suggest to the students that the continuous time management process should not tire them. There can be many more ideas based on the number and types of tasks listed by the students. These new ideas can help them manage time better and improve their performance. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. With every change in the daily routine. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. and they can even pay off their bills online while listening to their favorite music. While traveling for office. the time management schedule also gets altered. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. It is a continuous process. During the weekend. Tell the students that. Tell them that they can refer to their personal time management survey form. they should think of innovative ideas to manage time. they can watch movies on TV while performing household chores. Ask students to think of ways to save time and still complete all the tasks for a specific day. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also. one should make a mental note of the change and try to manage the schedule accordingly.

5. In addition. specify the result as 'Completed'. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. ©NIIT Coordinator Guide – Personality Development Programme . Prepare a time log for utilizing your time and note down your own reactions to your time management. Ans. Started to initiate a fun activity at work. The module could have completed in an hour. In the fourth column. Worked on the reports and cancelled going to the gym. This resulted in delay in planning and executing the meeting. or 'Not attended to. Prepare a time log by listing the tasks to be done in a day. 3. the second column will specify the task. create a table comprising four columns. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time. The meeting had to be postponed for another hour. These activities should be given equal importance. This delayed the subsequent tasks. had to work upon another task and this activity got postponed for the next day. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. This delayed the rest of the activities. 'Incomplete'. Based on the result derived.II 31 . 2. 1. therefore. To create a time log. 4. not all the colleagues were interested in continuing with it on the same day. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. it took two hours. However. You can also prepare a time log to manage your weekly or long-term tasks. 6.' A sample time log is shown as follows: S. The first column will contain the serial number. however.Solutions to Chapter Six Questions 1. and the third column will contain the time allotted for the corresponding task. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. Skipped lunch for this reason.No.

30 to 4. I will say 'No' to the tasks that do not contribute to my goals. Learning to say 'No' will help me save a lot of time.II 32 . is as follows: Time 9. This will help me save time. is as follows: Time 9.30 to 3. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time. This results in too much of work and effort. Identify your weaknesses related to time management and create a plan to overcome it. I will make team targets.00 11. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues. Ans.00 to 10.30 to 5.00 10. both planned and unplanned.2. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues. Instead of making personal targets. This results in an increased amount of work. Ans. I plan to do the following:    I will have a practical approach towards work and will try to strive for excellence rather than perfection. A time commitment plan for Module 1 of the first semester of MCA. Here is a sample list of weaknesses related to time management:    I try to do each and every task to perfection. 3.30 3. This unnecessarily delays the things and affects the complete schedule.30 12.30 to 2.30 to 12. I will involve my team members in my work.00 to 10.30 to 1. irrespective of the requirement.30 2.00 to 11.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme . to be followed daily for 12 weeks. to be followed daily for 4 weeks.30 11. This will help me achieve the targets on time and will enable others to learn and improve upon their performance.30 A time commitment plan for Module 2 of the first semester of MCA.00 to 11. To overcome my weaknesses.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4.

10.00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.30 to 1.30 to 12.II 33 .00 to 11.30 ©NIIT Coordinator Guide – Personality Development Programme .30 12.00 to 11.30 11.

you should learn to stay calm and ignore it. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. In addition.II 34 . The more knowledge they gain. If a person criticizing you is doing it out of habit or frustration. Make it a learning experience: There is always something to learn from criticism. you should learn from your mistakes. Giving lame excuses will add up to your negative behavior. and resorting to emotional outbursts will only aggravate the situation. Factors such as courage. However. ignore it at once and move ahead. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. Raising your voice. Students can use the following ways to accept feedback and criticism gracefully:         Accept your mistakes: If you have made a mistake. They should keep themselves updated with their field of work and current affairs. they should observe their surroundings and interact with learned people. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. Suggest that they should gain knowledge by reading content related to their field of work. Take corrective action: Instead of getting depressed or developing an inferiority complex. If it is out of jealousy. you should not react instantly and reply by using harsh words. After you have identified the reason. Provide the students with the list of problems they can face while communicating with others. ignore the criticism. you should always be ready for feedback and criticism. To improve your personality. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. Absorb genuine feedback: If the reason behind criticism is improvement. you can take the following approach:    Initiate a classroom session by explaining the importance of a good personality. If the criticism is about behavior or habits. you should continuously assess your behavior and work on the shortcomings. Tell the students that their personality grows along with them. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. offering arguments. you are in a better position to assess the situation. the students have learned to:     Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. admit it instead of giving excuses. and successful experiences can also help in increasing their confidence level. you should work upon it. the better their personality will shape up. instead. For this. they should work upon improving their verbal and nonverbal communication skills. If the reason behind criticism is jealousy. You should always learn from your mistakes. Irrespective of the kind of feedback. gaining knowledge is futile if the students cannot express themselves properly. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. If you are calm and composed. logical analysis. your family and friends can guide you. Attaining a good personality depends upon various factors. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . you should look at the possible reason and work on it. It includes various aspects of your lifestyle. Ignore specific feedback: Always identify the source of criticism. Acknowledge the reason: If the reason behind criticism is competition. Do not react instantly: Reacting instantly to criticism will only show your insecurity. Concentrate on how to gain from the criticism. you should work upon it and try to improve yourself. There are no specific aspects that determine a personality. For this. you should reply through your work. If more than one person is making a similar comment.Chapter Seven Objectives In this chapter. discuss it at length and get to know about the reason. you should never get defensive. If it is a genuine criticism.

The following tips will help the students improve upon their verbal communication skills:    When recording. They can narrate or describe an incident. In addition. you also need to improve upon your nonverbal communication skills. The inability to make an eye contact is regarded as a sign of uncertainty. ©NIIT Coordinator Guide – Personality Development Programme . voice modulation. verbal and nonverbal. 55% respectively. The difference between flat and modulated voice is similar to the difference between bland and spicy food. ask the students to narrate the same in front of the class. volume. Therefore. therefore. Verbal communication skills consist of tone. it is best conveyed through eye contact. The students were nervous and felt stiffness in their body when facing the class. nonverbal communication is also an integral part of communication. and body language.II 35 . Here is a list of some of the problems that the students may have faced when narrating their story in the class:   The students were unable to make eye contact with the rest of the class.To have a good personality. Therefore. they were unable to induce the dramatic effects like various emotions and sound effects. The use ratio of these three factors in any communication is 7%. Communication depends upon three factors: words. Listeners tend to pay more attention to facial and body expressions. If they are able to feel the emotions. form a list of common problems faced by students. A good vocabulary is necessary for effective speaking. the students should think of the scenario they are depicting and should bring emotions in their body. The students can use the following tips to improve upon their nonverbal communication:   Use eye contact when communicating. Due to the lack of knowledge of vocabulary and grammar. a person should be knowledgeable and an effective communicator. a person with a positive frame of mind is more comfortable making gestures while communicating. Verbal communication is based only on voice. If a person wants to convey sincerity in his or her intentions. and. it is necessary for a person to depict his emotions and feelings effectively through his voice. The students should practice voice modulation to depict the emotions properly. Therefore. Ask students to record their voice in isolation. ask them to list down the problems they faced in both cases. The students should improve upon their vocabulary and grammar to make a good impact on others. and language. it is necessary to inculcate positive attitude for effective communication. tone. the students were unable to convey the correct meaning of the story. There are two types of communication skills. 38%. For this. Based on their reply. Use hand and face expressions to enhance the expression of what you are talking about. Because some students were not able to modulate their voice. your verbal communication should be consistent with your body language. they will be able to express the same. Then. Now. Here is a list of some of the problems that the students may have faced when recording their narration:    They were unable to make it sound interesting because they had to express themselves only through voice.

II 36 . The hairstyle should be neat. This change should reflect in my personality in one or two months. Ambitious people always stand out to achieve their goals and this quality develops their personality. Use a deodorant. Avoid heavy make-up and jewelry: Women should never over-do their make-up. They should wear minimum jewelry to the workplace. Then. Shoes: Wear comfortable. Here is a sample list of shortcomings related to personality:        Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings. people should also remember their failures and should learn from their mistakes. This helps them develop their personality. If they sport a moustache or a beard. I should be updated with the knowledge related to my field. 2. Facial hair: Men should be freshly shaved. Nails: Nails should be clean and clipped. Gives a feeling of self confidence. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. they should ensure that it does not chip. Wear shoes that match the occasion. Beware of food that may leave a bad odor. Apart from the above nine qualities mentioned on personality development. Ans. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. they should neatly trim the same. Do not wear sports shoes to the workplace. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. This quality is an aggressive form of being confident and is crucial for having a good personality. Ans. Women should file their nails. I can utilize the time spent traveling to and from office for reading. I will think of new ideas to improve my time management skills. add a few more qualities that are helpful for total personality development. This will help me assess my time management skills and identify my time wasters. Shows respect for the organization. Open to criticism: Besides making a list of achievements. Clarity of thought and vision reflects on your personality and therefore improves it. ©NIIT Coordinator Guide – Personality Development Programme . I will create a time management log and will keep a record of all the tasks to be done along with their time frame. Dental hygiene: Brush your teeth regularly. Wear a clean. well-fitting shoes. Use a breath mint if necessary. Within a month. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. The various benefits of good personal grooming are:     Helps establish credibility and gain the trust and confidence of peers and supervisors. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. Use a mouthwash. Body odor: Take a bath daily and look fresh. If they wear nail polish.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming:         Clean and well-fitted garments: The clothes that one wears to work should be clean. odorless pair of socks that match the color of your shoes. The additional qualities that can help you enhance your personality are:      Enthusiasm: Being enthusiastic accentuates your personality. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. Makes colleagues feel comfortable about working with you. Solutions to Chapter Seven Questions 1. Hair: Hair should be clean and neatly trimmed. Clothes should not be too loose or tight. They should not be faded or torn. they should be of the correct size.

II 37 . I should be able to see a difference in two or three months. This routine will help me stay active and lively. I will acquire a health care routine based on my working style and food habits. ©NIIT Coordinator Guide – Personality Development Programme . I will also learn some exercises to help improve my blood circulation and oxygen circulation.

All humans are unique and different. or both the persons are partly right. However. Aggressive. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. and ability to lead people. factors such as salary. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. They can become sarcastic. Abraham Maslow has explained that a man is never fully satisfied. you can take the following approach:      Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. Understanding these styles will help you decide how to deal with different people. Some people manage to strike a balance between all the three styles and use these styles according to the situation. people in search of something always remain active because they are motivated. and opportunities for creative work. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. Tell the students that in order to deal with and manage people. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. each person has one behavior style as the dominant one. Explain Maslow's hierarchy of needs theory. These problems can fall into three categories: the first person is right and the other is wrong. motivational factors lead to improved performance. company policy and administration. and concerns. as given in the Additional Inputs section. Satisfied and content people become inactive. You can discuss the various behavior styles. recognition. They do not express their views. Tell the students that in any kind of job. Therefore. On the other hand. promotion prospects. According to this theory.II 38 . the performance of a person is influenced by various factors. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. The characteristics of people having submissive behavior are:    They do not stand up for themselves. These styles are Submissive. communication. Tell the students about the model approach that they should follow to resolve problems related to human relations. such as salary. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. they should have the knowledge of dealing with people. they act and react differently to their environment. nature of work. personality. The characteristics of people having aggressive behavior are:   They can be directly or indirectly aggressive. Tell the students that hygienic factors satisfy the animal needs. If they express their views. You can assess a person's personality by determining a person's dominant behavior style. People having aggressive behavior have little or no concern for other people's ideas. These three behavior styles are present in every human being. and Assertive. while factors such as achievement. and working conditions are hygienic factors. they do it in a cautious and mild manner. interesting and challenging work. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. ©NIIT Coordinator Guide – Personality Development Programme . feelings. the other person is right and the first person is wrong.Chapter Eight Objectives In this chapter. they should know about some fundamental truths related to human relations. and motivational factors satisfy the psychological needs. According to this theory. Tell the students about Herzberg's motivation-hygiene theory. but can affect performance if they are not present. There are three types of human behavior styles depicted by different people in different conditions and circumstances. People are generally never fully satisfied and no one is perfect. Out of these factors. These facts will help students look at human relations in a better way. However. to achieve success in personal and professional lives. the students have learned to:     Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. Hygienic factors do not lead to improved performance. company policy. and advancement for growth are motivational factors.

2. After I finish this work. 1..II 39 . ideas.. They express their views directly but not at the expense of others. 9... 8. They blame others for problems and mistakes. People having assertive behavior express and pursue their own views. 5. I would like to. They are able to negotiate and compromise. They are confident and have a positive attitude. Now.. They can get verbally hostile or abusive.   They sometimes adopt a patronizing attitude.. and feelings. but. its all your fault. I will be happy to answer your question. ideas. Behavior ©NIIT Coordinator Guide – Personality Development Programme . give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S. and feelings. The characteristics of people having assertive behavior are:      They are honest with themselves and others. It's only my opinion. 10. 6..No. 7.. 4. They respect the self and others. Would you be upset if we.. what do you think.. At the same time. Statement Don't ask questions..just do it. they respect the right of other people to express their views. That's stupid… What can we do to resolve this problem. I believe that . 3.. I am sorry to take up your time. but. It's nothing to do with me.

He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. he is unable to control his anger. therefore. He should try to get to know his colleagues. He should learn to stay calm if things are not happening as per plan. 2. he has limited knowledge about his colleagues. John. a consultant at Red Sky Inc. It makes the other person feel important. He tends to make work-related decisions on his own without discussing it with his team. List out your good qualities pertaining to Human Engineering. If he enters in an argument with anyone. and fair. ©NIIT Coordinator Guide – Personality Development Programme . He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively and criticize because these attempts are futile. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. This will make them feel special. he looks from that person's point of view. Sometimes. Ans. He appreciates the efforts made by others. upright. He avoids making personal contacts with colleagues. and this results in dull presentations.II 40 . He admits mistakes easily and tries not to have an argument to prove his point. a consultant working at Red Sky. In any conversation. Ans. Before asking another person to do something. he listens carefully to people. He tries to be considerate and thoughtful in his behavior. which has already been proved wrong.Solutions to Chapter Eight Questions 1. needs to work on the following points to improve his skills related to human engineering:     He is unable to put his ideas across in an interesting manner. he tries to reconcile as soon as possible. Sam. He tries to convince the person working with him that he considers that person honest. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. He should involve his team members in planning activities because this will give them a sense of belonging.. He tries to avoid an argument. He needs to improve his presentation skills.

They can improve their general intelligence by improving their vocabulary. Soon after. She did not tell them the reason why he had not agreed with her idea. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. Tell the students that a true professional should:  Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . Explain to the students that they can accomplish their tasks through organizational ability. Therefore. and IQ. Anita was deemed the 'Star Performer of the Month'. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. She disagreed with him and started arguing. the team felt that she was not a team player. they should also learn to develop these traits. Because of this. good work ethics. she told her team members about what had happened and spoke of the manager very rudely. However. Explain to the students that gaining specialized knowledge will help them succeed. She went to her manager and told him her idea. This general intelligence helps them stand out and make a mark for themselves. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. Those who have practical knowledge of their area of work enjoy a distinct advantage. she had a bitter argument with her team members Grace and Tom. He explained why it was not feasible. Anita kept arguing. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. She studied software engineering at a highly rated engineering institute and won an award for her project. Anita began spreading rumors about Grace. you can take the following approach:      Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. Then. This knowledge is gained through formal education and self education. Some of these traits are innate but others can be developed with experience. During her first project. At home and with her friends. she had an idea that contradicted that of her immediate superior. during her appraisal.II 41 . the students have learned to:     Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. Her manager reviewed her work after a week and was impressed. her rating was average. Anita’s manager told her that he was very pleased with her work. After three months. she completed her management diploma at a premier management institute and got a job in a top software development company. Tom was taken aback because Anita had never asked him to send the document. Explain to the students that to develop a good personality. Tell the students that their success will always be rated on the basis of the result achieved. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. The manager explained again in detail why the idea was not feasible. Tell the students that they should have immense willpower and ability to make their own way and walk through it. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. reading and writing skills.Chapter Nine Objectives In this chapter. He gave her a very positive feedback and showed her work to the Head of Department. it is necessary to accomplish the task in order to be successful. After the meeting. and diligence. Anita argued that Tom was the one who had not sent the document. They rely on their own abilities and knowledge.

he tries to reconcile as soon as possible. Besides having these qualities. My role model is Bill Gates. he has the following three abilities. which have made him one of the most successful businesspersons in the world:    Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. and is present in 85 countries. He started developing computer programs at the age of 13. Ans. Prepare an action plan for improvement of those qualities. Sometimes. he listens carefully to people. he is unable to control his anger. List out some of the important principles of human engineering in which you are good at. Bill Gates has all the characteristics of a successful person. and fair. which has already been proved wrong. he looks from that person's point of view. 3. In any conversation. He needs to improve upon his way of presentation. He has the natural ability to comprehend difficult concepts and analyze them clearly. 2. Before asking another person to do something. ©NIIT Coordinator Guide – Personality Development Programme . He tries to avoid an argument. If he enters in an argument with anyone. Following is the list of important principles of human engineering that John should work upon:    He is unable to put his ideas across in an interesting manner. and this results in dull presentations. John. He tends to make work-related decisions on his own without discussing it with his team. In 1975. This keeps his organization always at the top and in demand. chairman of Microsoft Corporation. Ans. Identify a successful role model and list two or three additional qualities other than those listed in this module.000 people. He never waited for any external help and realized his dreams on his own. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. employs 55. Ans.       Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. As a result. Microsoft has a strong base of happy and satisfied customers. Today. Continuous advancement: Gates always aims to introduce innovative products. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. He tries to be considerate and thoughtful in his behavior. He admits mistakes easily and tries not to have an argument to prove his point. Microsoft generated revenues worth US$36. He has complete knowledge of his own field and has common sense to make practical judgments. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. He tries to convince the person working with him that he considers that person to be honest. a consultant working at Red Sky.II 42 . List out some of the important principles of human engineering in which you need improvement. He possesses strong work ethics and organizational skills. Microsoft Corporation is a leader in software services and solutions. he started a company along with his friend Paul Allen. He ensures that no chance to appreciate the other person is missed.84 billion for the fiscal year ending June 2004. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively. It makes the other person feel important. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. upright.

he knows little about them. Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts. He should involve his team members in planning the activities. This results in people taking him for granted.II 43 . As a result. ©NIIT Coordinator Guide – Personality Development Programme . This will give them a sense of belonging.       He is unable to make hard decisions related to people he works with. He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards. He avoids making personal contacts with his colleagues. He should try to get to know about the people working with him more closely to make them feel special. He should learn to calm down if things are not happening his way.

Tell the students that successful IT professionals know how to manage stress. To be successful. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. They need to ensure a high team spirit to accomplish their project and organizational goals. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. Tell the students that conflicts are bound to arise when individuals work together in a team. Team spirit can be promoted by sharing experiences and by being flexible. Tell the students that successful IT professionals should be highly capable in managing human relations. they should also possess good written and verbal communication skills. and committed. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . Ask students to resolve various issues and concerns pertaining to the team goals among themselves. c. Ask the students in each group to interact with each other to know each other better. Some of these traits are generally innate. Answering the following questions will help them identify the reason of conflict and resolve it: a. while other traits can be developed with experience and perseverance. This is because collective effort is a must to ensure organizational success. In order to remain self motivated. an individual should be enthusiastic. 47. Ask the students to form groups of six members each and perform the following activities:     Forming: In this stage. IT professionals should possess good health and a delightful mind.     Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. besides being proficient in their field. Tell the students that they should be work well within a team. They should are able to comprehend difficult concepts and analyze them clearly. and interest in extra-curricular activities. people get to know each other and make impressions. interpersonal skills and abilities. Explain to the students that successful IT professionals have the ability to learn by themselves.Chapter Ten Objectives In this chapter. co-operative. To become a responsible and efficient member of a team. the students will be comfortable with each other and with the goal that they have decided upon to work together. the students have learned to:      Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. Performing: In this stage. Storming: This is the argumentative phase. It is very important to manage time for meeting deadlines and taking on new assignments. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. Tell the students that they should possess the knowledge of their field of study. b.II 44 . IT professionals need to be eternal students and be in constant touch with new updates. A team is a group of people working together towards a common goal. To express these knowledge skills. you can take the following approach:   Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. Norming: In this stage. should also get along well with their seniors and team members. Every member is an important part of the team and is responsible for its success. the students will start working together and giving good performance. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders.

His bright eyes and ready laugh make people want to be around him. they must:    Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. Robert is as efficient a worker. they initiate conflicts and try to prove their point of view. Ask them to learn about the following conflicting styles and select their style:      Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. if required Teamwork motivates individuals. Robert becomes popular in his team. They tend to adapt to the scene that seems to be suitable for the whole team.Tell the students that people react differently in a conflict.in the corridor or in the office library. Accommodating: People with this style participate in a conflict but do not get affected by the result. Such people are aggressive in nature and usually bring out new points related to team activities. He has an intense look on his face at all times because he is always thinking about his work. Samuel is appreciated for being serious about his work from day one. extracts the best out of individual talents. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. Tell the students that avoiding such situations is not always helpful. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. He always has a cheery look on his face. being preoccupied with thoughts about work. However. They don't fight over their point of view but try to settle the conflict within themselves.II 45 .they explain company policies to him and help him get accustomed to the office environment. He notices that the people he had been greeting are not keen to communicate with him. As a result. At times. Robert gets assistance from these same people . Samuel decides that he will make an attempt to meet other people as well. Samuel notices Robert making friends with people from different teams and departments. Such people are actively involved in planning activities that can bring the team together. Compromising: People with this style participate in a conflict in a reconciling manner. Competing: People with this style actively participate in a conflict. ©NIIT Coordinator Guide – Personality Development Programme . Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . On the other hand. After going through the preceding case study. he forgets to greet them at times. tell the students that to build relationships at work. and leads to creative solutions.

II 46 . Mutual cooperation and conflict resolution. Leads to creative solutions. Give priority to their tasks over the team tasks. ©NIIT Coordinator Guide – Personality Development Programme . Offer support and motivation on the basis of personal likes and dislikes. Mutual support. Do not listen to others' ideas and opinions. Recognition and support for individual differences. Practices Hindering Teamwork A team suffers when its members:        Blame each other for failures. Are not open to giving and receiving feedback. and trust.The Difference Between a Group and a Team A group turns into a team when its members begin to have:     Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork:    Motivates individuals. concern. Active contribution by all members. Do not share information. Do not give their opinions. Practices Aiding Teamwork Good teamwork requires:          Agreed-upon goals and clear objectives. Extracts the best out of the individuals. Recognition and reward for team efforts. Sound leadership. Clearly established procedures. Provision for review and feedback on individual as well as team performance.

it is the first step toward comprehension. After two weeks. The client wants Jack to create an IT training course for office executives.CH A PT ER . The client feels that Jack is the right person to handle the project. Ask questions and paraphrase. listening to the radio or lectures. ask them to write on any topic of their choice. bright. newspapers. and interested. Tell the students that listening carefully is one of the most important aspects of communication. ©NIIT Coordinator Guide – Personality Development Programme . confidence. Identify key points. Instruct the students to create their own personality portrait. The project had to be completed within a month. Explain that factors such as courage. it involves interpreting and understanding. tell them to present their views on the topic. Give the students a list of words and ask them to frame sentences by using those words in different contexts. the students have learned to:   Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. Then. The client is pleased to meet Jack because he appears to be enthusiastic. Jack briefs his team. Jack presents the first version to the client. and they work hard for two weeks.II 47 . Almost three quarters of the communication process involves listening. This will help them in improving their communication skills and vocabulary. To improve their listening skills.SPEC IF IC IN PU T S: P A R T . instruct the students to take notes while watching television. Also. This will help them build up their confidence. the client is worried that the deadline cannot be met. Avoid making any interruptions. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. you can:       Introduce the topic by explaining the importance of communication skills in the modern world. Make sure that the students maintain a list of the new words they come across each day. In addition. Take notes. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. This exercise can help in building a strong vocabulary. It will also prepare the students to participate in group discussions and interviews. he makes all the preparations for the meeting. Familiarity with a specific language might not be enough. they will have more opportunities to succeed in life. . and logical thinking are equally important in ensuring effective communication. Listen actively. Before the meeting. Now. tell them that possessing effective communication skills is a prerequisite for personality development.II Chapter One Objectives In this chapter. The client is very upset because the work does not match the requirements at all. Tell the students that if they have good communication skills. the training course looks more appropriate for undergraduates instead of office executives. because writing is also important along with speaking and listening. Give the students an exercise on passage reading so that they can work on their reading habits. and magazines. Ask the students of possible reasons why Jack and his team blundered. To improve their listening skills. ask the students to: Control external and internal distractions. Carry forward the discussion stating that:          Listening is the most powerful tool of communication. Listening is not the same as hearing. Ask them to read books. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section.

There are certain desirable procedures and protocols for using the telephone. Details of the person who received the call. Body language: Smile before making a call. Purpose of the call. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. Identify the caller: Ask for the name of the caller. Requirements for future action. and messages are taken when you receive a call for another person. So. Clarity: Express your words clearly. Details of the caller. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. Ask questions from self. take care of how you sound.   Be unprejudiced. End the call: Summarize the conversation and end the call on a pleasant note. Exchange information: Ask for and supply relevant facts and information to the caller. Contact number of the caller. or agitated callers. Language: Use simple and straightforward language. This attitude is reflected in your voice. you need to consider the following elements:         Voice: Your voice reflects your mood and state of mind. Attitude: Be courteous. and friendly. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. Receiving a Call There are five main steps in the process of receiving a call:      Greet the caller: Greet the caller and introduce yourself. Composure: Remain calm while handling aggressive. Sit straight and breathe deeply. Speed: Speak slowly. professional. Watch for nonverbal cues. rude. understanding. helpful. An effective message includes:        Date and time of the call. Time for returning the call.II 48 . if any. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. ©NIIT Coordinator Guide – Personality Development Programme . Telephone Manners While speaking on the phone.

whereas communication skills involve the presentation of the subjective knowledge to the outside world. ©NIIT Coordinator Guide – Personality Development Programme . students prefer teachers who are jovial and lively. Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. Communication can be improved by practicing certain activities on a daily basis. The three reasons are:    Communication skills are required to express our views to others. For example. For example. One can acquire communication skills only by practice.        Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability. This adds value to the communication skills. Both set of skills are required. Language skills denote the person's subjective knowledge. The following activities can help a person improve his or her communication skills. What is the difference between language skills and communication skills? Ans. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. 2. Listening to news on the radio: Listening is the best way to improve the communication skills. you need to participate in group discussions and personal interviews after you clear the entrance exam. A person should be quick in reasoning and thinking. Give any three reasons why it is important to improve communication skills? Ans.Solutions to Chapter One Questions Solutions to Check your Progress 1 1. Communication skills are necessary for a person to express his or her views in any situation. you can concentrate on the words being pronounced by the newsreader. a person can have good language skills but may not be able to express his views to a group of people. Developing a sense of humor: Sense of humor is another aspect that helps the communication process. and the vocabulary. Logical thought process: Good communication also includes a logical thought process activity. The best way to improve vocabulary is to learn new words in different contexts. The difference between language skills and communication skills lies in the presentation of your ideas. while listening to the radio. If you want to pursue higher studies. general awareness. It is necessary to speak in a variety of situations. This will make you more confident and comfortable with spoken language. Solutions to Check your Progress 2 1.II 49 . Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. Presence of mind helps a person think in a logical manner. How can communication skills be improved? Ans. For example.

Meaning: 2. It is the ability to express our views and understand others' views. A state where things are of equal weight or force. at all times c. An incompatibility of dates or events. Communication is a skill and can be improved upon only by practice. pursue. in all places b. Sentence: Issue Meaning: 1. Write two sentences by using each of the following words in two different meanings: balance. Solutions to Check your Progress 4 1. Meaning: 2. To follow someone or something. An active disagreement between people with opposing opinions or principles. Sentence: Don't worry about who will do it. To give several things equal amounts of information. There are still balance payments due on him. A subject or problem that people are thinking and talking about. Sentence: Pursue Meaning: 1.3. The English book is issued in your name. Sentence: The old lady had to hold the railings to keep her balance. Division of something into smaller parts. for example) Sentence: Conflict Meaning: 1.II 50 . Communication skills are the skills that enable a person to convey information so that it is received and understood well. To be engaged in (a vocation or hobby. Sentence: The car was pursued by helicopters. All oceans water is the same shade of blue a. Solutions to Check your Progress 3 1. What are communication skills? Ans. He noticed a conflict in the dates of the two meetings. A failure to work or be successful. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. Solutions to Section 1. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. time. To give something to someone.that's just a side issue. and breakdown. issue. Can communication skills be developed by reading books on 'communication skills'? Why? Ans. hardly ever d. or money. Sentence: The rate of muscle protein breakdown was assessed. Balance Meaning: 1. so that a situation is successful.5 Passage 1 48. Sentence: There was a lot of conflict between him and his father. Meaning: 2. issues. Ans. conflict. Meaning: 2. Sentence: Breakdown Meaning: 1. Sentence: My car had a breakdown in the middle of the road. Meaning: 2. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . He is pursuing MCA from a recognized university.

microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. a.Ans. The social development of a child can be affected by y. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. Phytoplankton are m. Ans. reflected light and yellow pigment from plant life Ans. sand color j. Green water near coastlines is almost always caused by i. r. f. The main idea of this passage is q. w. b. n. d. Ans. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . h. bb. red pigments in coastal waters k. b. Ans. children develop socially. g. t. reflected light and yellow pigment from plant life 4. o. One inference that can be drawn from this passage is that cc. at all times d. b. z. v. s.II 51 . infantile pleasures habits infantile pleasures patterns the number of siblings 3. c. x. Blue light is e. continual scolding is not harmful to the child dd. p. blue pigment l. Ans. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. Ans. c. The main idea of this passage is that u. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. aa.

Ans.ee. rr. jj. nn. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes. Totally Passage 3 1. Ans. mm. ii. incur personality and behavioral changes. continual scolding has adverse effects on the disciplinarian Ans. d. Where does the passage say the only child learns his social lessons? gg. Ans. This passage implies that victims of Alzheimer's disease may oo. ll. continual scolding inhibits healthy social development 4. All of the above Home and school Playground and classroom Playground and home All of the above 5. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme . c. hh. qq. continual scolding does not affect physical development ff. c.II 52 . pp. Home life and the people who live with the child affect his development kk. b.

walk fff. zz. remain awake hhh. remember the answer to a question. which was already asked ggg. Symptoms of Alzheimer's disease include ss. d. uu. In the passage. Ans. yy. The cure for Alzheimer's disease is aaa. remember the answer to a question. there is no cure ddd. vv. Ans.2. which was already asked ©NIIT Coordinator Guide – Personality Development Programme . long-term care Ans. a. hospitalization ccc. a person with Alzheimer's disease might not be able to eee. tt. long-term care 5. "debilitating" means ww. b. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3. xx. bed rest bbb.II 53 . According to the passage. to make feeble to make feeble capability to strengthen stamina 4. c. drive a car Ans.

Avoid the local language. the meeting continued. Sheila gave Ronald a silver Ganesha as a gift. He raised his eyebrows and looked at his colleagues in an embarrassed manner. After analyzing the preceding case study. you can use the following approach:    Initiate a classroom session by explaining the basic components of communication skills in a conversation. During lunch. Avoid discussing sensitive issues such as politics. This will motivate the students and help them improve their vocabulary.   Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. etc. Give students reading exercises such as passages that contain conversations involving two or more people. it is important to know about their culture and work ethics. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises.II 54 . Tell the students to speak English on a regular basis to improve their conversation skills. Use English or the client's language. It was decided that they should meet again after two days. Tell the students that spoken English should be free from grammatical mistakes. Explain how spoken English is different from written English. When they met. She said she wasn't married. race. Sheila asked whether they could ‘prepone’ the meeting. the students have learned to:    Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. After lunch. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. Arrange group discussions and presentations for the students and ask them to get actively involved in these. color. This will help them in improving communication skills and gaining confidence. a client. Ensure appropriate body language.Chapter Two Objectives In this chapter. ©NIIT Coordinator Guide – Personality Development Programme . Find out if it is acceptable to give or receive gifts. This will help them in improving their conversation skills. These should not be perceived as bribe. A desire to learn is a must. one learns that before you interact with a foreign client. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. When interacting with foreign clients. Tell them the difference between intentional learning and incidental learning. However. Explain the different features of spoken English. Smith. Sheila asked one of the middle-aged ladies what her husband did. to initiate small talk. The lady just looked away when Sheila asked her why she was not married. you need to:       Determine the degree of formality practiced at the workplace in the client's country. ask them to answer the questions given in the relevant exercise. Ronald looked puzzled and asked what she meant. Ronald agreed. she felt it was inappropriate and addressed him as Mr. Ronald asked her to address him by his first name. After the second meeting. Then. Gestures and body movements can be perceived differently in different countries.

You should be confident about the topic. Many of us are not able to speak English because of lack of practice. he is practicing iii. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. The speaker should use appropriate words or vocabulary. punctuation. The speaker should not speak too fast. The seminar must be impressive in terms of content and presentation style. kkk. spoken English is not difficult. What are the different features of spoken English? Ans. You should always establish good eye contact with the audience. Why do many of us find it difficult to speak in English? Ans. It is important to know English in order to try for a job in other countries. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. Solution to section 2. Name any four reasons why English is important to us. Practice enhances the confidence level and improves effectiveness. Your presentation should be crisp and effective.3 (a) 1. The passage implies that if a student studies for an exam. It is easier as compared to writing. Writing English is difficult because you also need to worry about elements such as spellings. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations.II 55 . lll. jjj. 3. it will help create a very good impression about the organization. Ans.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. Is spoken English difficult. No. such as attending interviews and conducting presentations. It is necessary for social prestige and respect. Tell them to improve upon their weaknesses by working on the following points:      You should always speak politely with other members of the organization. so that others cannot understand. The speaker should pronounce the word correctly. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. and formatting. clear voice. Knowledge of the English language is of great importance because of the following reasons:     It is useful to get a good job. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme . It is important to learn it to pursue further studies abroad. Your body language must be an additional support to ensure effective communication. so that others get bored. and connecting with the audience. Care should be taken to speak slowly and use the correct grammar and pronunciation. 4. They are also important for success in different professional situations. Why? Ans. 2. The different features of spoken English are:     The speaker should be able to speak clear English so that the listener is able to understand it. or too slow.

Highly motivated rrr. (True/False/Unknown) Ans. a. Einstein thought that they were in trouble. d. tired of learning ttt. dread nnn. repulsion ooo.Ans. a. uuu. one must be qqq. incidental learning 2. in need of learning Ans. in order to learn by intentional learning. According to the passage.3 (b) 1.II 56 . false or unknown. The question asked by the professor was such that Hans had no idea of it. (True/False/Unknown) Ans. Highly motivated Solution to section 2. unmotivated sss. True www. In the passage "motivation" means mmm. he understood it well (True/False/Unknown) Ans. As Hans listened to the lecture of Einstein. impulsion 3. Say whether the following statements are true. impulsion Ans. False vvv. When the professor had asked a difficult question. True ©NIIT Coordinator Guide – Personality Development Programme . neglect ppp.

Which of the following qualities made him a great scientist? cccc. i. sense of humor h. Einstein was tired and was not in a position to deliver a lecture. b. modesty dddd. Amusing bbbb. and television. Answer the following in a phrase or sentence each. False yyy. Ans. So. 49. They left the university with Hans driving. (True/False/Unknown) Ans. true f. Why did Hans give lecture in place of Einstein? Ans. sense of humor Ans. Yes.” ©NIIT Coordinator Guide – Personality Development Programme . Einstein studied Science. False 2. What kind of story is this? zzz. Hans delivered a lecture in place of Einstein. "It is a pleasure to drive a genius like you". He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. interest in space travel d. c.II 57 . The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. fictional aaaa. g.xxx. What did Einstein study? Ans. curiosity ffff. space travel. interest in space travel eeee. true Ans. and joined in the applause at the end. Hans performed well. These words were first spoken by Einstein (True/False/Unknown) Ans. Did Hans perform well? Pick out words from the story in support of your answer.

In what aspect. In addition. Describe the physical appearance of William Gilbert Grace in a line or two. He was enthusiastic about cricket from the tender age of six. He was about 70 kg in weight. did not let Einstein down Ans. He belonged to a family with a cricket background. l. 1915. He had an attractive personality with strong features and long black beard. They also were cricket players. 6 feet and 2 inches in height.II 58 . he scored 2. His highest score in tests was 344 runs. He was a tall man. Einstein called Hans a genius because he: gggg. In fact. What was Hans's reply to the question of the professor? Ans.j. n. k. o. He scored 100 runs or more on 121 occasions. William Grace died on October 25. he was a fast bowler. impersonated Einstein hhhh. and E. The most remarkable year for Dr. he chose cricket for a profession. ©NIIT Coordinator Guide – Personality Development Programme . Alfred. m. William Grace found himself in an atmosphere charged with cricket. What is the record of Grace as a batsman and bowler? Ans. Grace's career was 1895. How did he consider cricket? Ans. Grace. it was so easy that even his driver could answer it. had presence of mind jjjj. Hans laughed and replied to the professor that the question was not at all difficult. had memorized Einstein's lecture iiii.346 runs and also completed his hundredth first class century. William Gilbert Grace was the greatest and most attractive personality in cricket. had presence of mind (Because the passage for the below section is not available in the Student Guide. Ans. He was the first one to score a triple century in first class cricket. What happened to him? Ans. Although he was a doctor. In that year. He held the record for the highest individual score for many years. c. He had an attack of cerebral hemorrhage a few days before his death. He was sixty-seven years old. the answers have been researched by using the Internet. William Gilbert Grace had a splendid physique. Grace scored nearly 55000 runs with an average of 43 runs per match. should the credit go to Grace regarding the game of cricket? Ans. Dr. He received a testimonial and a letter of congratulation from the Prince of Wales.) Solutions 50. William was actively engaged in first class cricket. M. His father and uncles were enthusiastic about the game as his elder brothers Henry.

My sister is getting her ears bored this evening. He discusses politics. He has not yet appeared for his final exams. He couldn’t stay with the class. Identify the error and correct the same.4 The sentences given below are examples of sentences with common errors. They sings very well. 9. She sings well. Sugar is available freely in the market Ans. Ans. ©NIIT Coordinator Guide – Personality Development Programme . Isn't it? Ans. Ans. Sugar is available for free in the market. Ans. 2. 6. My sister is getting her ears pierced this evening. 3. 4. 1. Can you describe that picture? 7. Rain is coming very heavily.II 59 . He couldn't cope up with the class. Doesn’t she? 5. Ans. It is raining very heavily. 8. They sing very well. Can you describe about that picture? Ans. He has not given his final exams yet. She sings well.Solution to Section 2. Ans. He discusses about politics Ans.

Ans.10.II 60 . The teacher is giving a lecture. ©NIIT Coordinator Guide – Personality Development Programme . The teacher is delivering a lecture.

using simple and appropriate words. Explain the importance of redrafting a document. Sting is a _______ (marvelous) singer. I am a fan of France Gall. It _______(rare) barks. Introduce the features of good writing skills. 59. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. He ______ (seldom) exceeds 40 mph. You cannot acquire good writing skills in one attempt. This will help them in various tasks. Explain to them the importance of good writing skills. Tell the students about subskills such as using the correct sequence of words in a sentence. Discuss their views and share with them the various ways in which they can improve their writing skills. Although IT professionals do not emphasize on the use of grammar. the students have learned to:     Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. Provide the students with a checklist to help them redraft documents. My father drives ________ (slow). 52. Ask them to redraft their document according to that checklist. 54. Ice-cream sales rose ________ (steep) last August. For example. Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. 53. Appropriate choice of vocabulary. Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . 57. you can use the following approach:     Initiate a classroom session by defining writing skills. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. 60. There was a _______(sudden) increase in sales. 58. Proper format. I hope it can be mended _____ (cheap). Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. he whispered _______ (soft). Right order of sentences in a paragraph. such as preparing presentations. Jimmy has got a ________ (tremendous) collection of stones.Chapter Three Objectives In this chapter. My dog is very ________ (silent). Writing needs a lot of practice. 56. Proper usage of punctuation marks. Correct usage of grammar. ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. Writing includes several other fields or subskills. She not only sings _______(beautiful). and using correct grammar. To become a good professional. Then. My old car broke down yesterday. He broke the news to her _______ (gentle). Out of all the subskills. Explain to the students the importance of proper grammatical usage while writing a document. 55. ask them to do the following exercise. Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. Ask the students to write their views on improving writing skills. The subskills are:       Right order of words in a sentence. she's got _______ (beautiful) songs as well. correct grammar usage is an important and basic subskill of writing. "I particularly like all these _______(bright) colors in your paintings".II 61 . it is important for them to learn correct grammar.

Style. Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. 5. Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. to combine sentences. 6.6 1. Discuss the importance of each one of them. give them the following checklist for evaluating their report: S. 2.Ask students to prepare a report on any topic. Ans. whereas the language of writing consists mainly of complete sentences. and which. Coherence: Helps to identify the appropriate usage of connectors. 12. 9. ©NIIT Coordinator Guide – Personality Development Programme . 1. 3. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document. format. It also helps to ensure that the sentences are able to convey the complete meaning. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. The different subskills in writing are:         Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. Sections 3. 11. The differences between the language of speech and the language of writing are:  The language of speech consists mostly of broken utterances. 4. What are the differences between the language of speech and the language of writing? Ans. 8.II 62 . 7. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. and phrases. such as but. Mention the different subskills in writing. 10. that. 2. No. Cohesion: Helps to identify the completeness of a sentence or a paragraph. Grammar: Helps to ensure that the document is grammatically correct. words. Then.

   

In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.

3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.

4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:

   

Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.

5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.

6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.

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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.

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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:

  

Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.

Certain steps that can help an individual in improving his writing skills are:

    

Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar

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Present: If I had time. if any. Explain to the students the shortcomings in their paragraph writing. explain to the students the use of various linking words and phrases. Explain to students the differences between formal and the informal letters. Introduce the students to paragraph writing. Correct: There are many reasons why I can't help you. whereas.Verb Agreement Incorrect: There is many reasons why I can't help you.Chapter Four Objectives In this chapter. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are:     Errors in Verb Tense Incorrect: When I came home. you can use the following approach:       Initiate a classroom session by giving a brief introduction on writing skills. Past: If I had time. language. and on the other hand. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. List the restrictions imposed when writing formal letters. as given in the Additional Inputs section. Tell the students about the importance of grammatical accuracy while writing. Discuss the importance of organization of the body of the letter. Explain to them the importance of linking devices in a paragraph. Instruct the students to use appropriate vocabulary and correct punctuation. content. You can discuss some of the errors that the students generally make while writing.II 66 . Discuss the guidelines for letter writing. Explain to them the importance of layout and format of a letter. the children still didn't finish dinner. I would do it now. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. Share tips to help them overcome these problems and improve their letter writing. I would have done it yesterday. Discuss the problems they may face. Instruct the students to write letters on specific topics to check their progress. Instruct them to identify the layout. Instruct the students to identify the features of a good paragraph. format. the students have learned to:   Write paragraphs Write letters Focus Areas To conduct this session. discuss the tips to achieve coherence and cohesion in a paragraph. and length of the letter. For this. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. Correct: He threw it out of the window. I will do it tomorrow. based on format. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . Provide the students with a sample letter. such as coherence and cohesion. such as first of all. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. In addition. Correct: When I came home. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. Also. Errors in Subject . and organizational pattern of a letter. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. In addition. Errors in Conditional Sentences Future: If I have time. the children still hadn't finished dinner. Introduce letter writing to the students. Explain to them what paragraphs are and why are they required. consequently. Errors in Tense formation Incorrect: He throwed it out the window.

but a few of the class are here. Example: She cooks well.were late. Example: She is a good cook. you will get better. Correct: She looked very good. the less time you have for reading. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. Correct: The busier you become. ©NIIT Coordinator Guide – Personality Development Programme . (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. Incorrect: The busier you become. Errors in Parallel Comparisons In parallel comparisons. this one is best. Incorrect: Texas is bigger than any state in the United States. (How easy?) Most adverbs are formed by adding -ly to the adjective.Fred. Correct: All of us . Jane. Errors in Pronoun Subject . Make sure the correct form has been used. it should be informal. the better you will get. Errors of Illogical Comparatives Check comparisons to make sure they make sense.Fred. whether it is formal or informal.were late. Incorrect: Of the two books.  Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English:  Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. Incorrect: Everyone on the project have to attend the meeting. Jane. An adjective describes a noun and answers the ‘what kind’ question. check if the correct form has been used. Incorrect: The more you practice.  Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well.   Guidelines for Writing Letters Use the following tips to write a letter:  Identify the nature of letter. Incorrect: That is the most important of any other reason. it should be formal. Correct: Of the two books. Correct: The young man writes badly. if you are writing a letter to your relative. Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. Correct: Texas is bigger than any other state in the United States. Alice. Alice. (How does she cook?) This exercise is relatively easy. Correct: Everyone on the project has to attend the meeting. and I . Correct: John is absent. If you are applying for a job in an organization. and me . For example. but a few of the class is here.Object Incorrect: All of us . lesser time you have for reading.II 67 . this one is better. Correct: The more you practice. Correct: That is the most important reason.

The following parts are included in the body of the letter: • •  The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. E-mail etiquette: • • Do not use letters in uppercase. Security and privacy: • • •  Use the 'Bcc' field for multiple recipients. do not use abbreviations and symbols. The header of the e-mail message contains the following fields:      'To' field: The recipients' e-mail IDs are written here. while the body comprises the main message. Use standard font and color. Closing: It includes the conclusion or the summary of the message. Ask the students to draft a letter and then assess their progress based on the following parameters:      Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. 'Cc' field: 'Cc' stands for carbon copy. Quote accurate data/facts. Detailing: This is the actual content or body of the message. Proofread and check spellings before sending the message. you can use abbreviations and symbols. formal letters should be precise and to the point.   Identify the nature of language and style to be used in the letter. Avoid using angry or offensive language. The organization of the body of the letter is also very important. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. if you are writing a formal letter. For example. Keep the message short and simple. If you are writing an informal letter. Identify an appropriate length for the letter. Avoid describing highly confidential issues. Use business English.II 68 . The layout of the letter makes the first impression on the receiver of the letter. Avoid describing legal or controversial issues. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. 'Bcc' field: 'Bcc' stands for blind carbon copy. For example. Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages:  Clarity: • • • • • • •  Use an appropriate subject line. Use an appropriate greeting. ©NIIT Coordinator Guide – Personality Development Programme . This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. The header contains the recipients' addresses.

and personal complaints about coworkers. It is important because all the sentences in the paragraph are directly related to it. A Paragraph is a group of sentences.• • • • Avoid sending spam or unsolicited mass mails. easily readable bits. A paragraph revolves around one main idea. jokes. Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. ©NIIT Coordinator Guide – Personality Development Programme . and sarcasm. Do not send e-mail messages to discuss confidential matters such as disciplinary action. Avoid humor. b. Avoid using chat language. It is used to arrange content into small. A topic sentence is the sentence in a paragraph that explains the main idea. What is a paragraph? Ans.II 69 . and emotions. What is a topic sentence? Why it is important? Ans. acronyms. conflicts.

My aunt bakes a turkey and fills it with stuffing. In my family everyone brings a special dish for the thanksgiving meal. The content that is sent or received may be formal or informal. This organization of data is not possible in the case of post. They are similar in some respects but differ in others. a mixture of bread and spices. On this day the Americans remember the first thanksgiving feast of the early American colonists. and whereas. sweet potatoes and cranberry sauce. Ans. ©NIIT Coordinator Guide – Personality Development Programme . sweet potatoes and cranberry sauce. depending on the distance and the quantity of information being communicated. 67. Solutions to Section 4. Everyone eats more than usual. e. 5. large information can be sent from one place to another. 62. 3. My aunt bakes a turkey and fills it with stuffing. It is also an important feature of paragraph writing. salads. 2. 6. In addition. In my family everyone brings a special dish for the thanksgiving meal. and at least four pies. Cohesion means unity of thought. E-mail and post are different means of communication. 61. Linking devices are words or phrases that are used to connect two or more sentences. d. the speed at which e-mail is transferred from one place to another is much faster than post. and at least four pies. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. My relatives also make vegetables. the information received can be forwarded to another destination with some addition in the content. They prepare many traditional foods such as turkey. a mixture of bread and spices. Examples of linking devices are first of all. The sentences should be arranged in the following order: 1. 64. 65. They prepare many traditional foods such as turkey. Coherence means logicality. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. What are linking devices? Why are they important? Ans. and at the end of the day we are as stuffed (full) as the turkey.1 Write paragraphs on the following topics: 1. In both email and post. They help establish a relationship between two sentences. 2.II 70 . For example. e-mails are free of cost but post is not.5. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph. Thanks giving is a family celebration. On this day the Americans remember the first thanksgiving feast of the early American colonists. 4. 63. Sending mails by post may be expensive. salads. The receiver can use the information sent by e-mail and can manage the data easily. 66. on the other hand. It is an important feature of paragraph writing. My relatives also make vegetables. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. 7. Thanks giving is a family celebration. Later. and at the end of the day we are as stuffed (full) as the turkey. Everyone eats more than usual. E-mail and Post are similar in some respects but different in others Ans.c. What is cohesion? Why is cohesion important in a paragraph? Ans. What is coherence? How is coherence achieved in a paragraph? Ans. However.

the transmission speed is slow as compared to fax. E-mail and Telephone differ in many ways Ans. because of its speed and broadcasting ability. whereas a message sent through fax is delivered within a few minutes. E-mail allows various users to send large amounts of information to the other users. Post and Fax are different in many respects Ans. Fax also converts messages into electric signals that can travel through telephone lines. The telephone and fax are similar to each other in many aspects. Two fax machines are required to send and receive messages. However. which is not possible in the case of telephone.II 71 . The telephone converts sound signals into electric signals. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. A message sent through post is delivered to the receiver in many days. Ans. post allows you to send and receive a large quantity of information. However. data can be managed more easily in e-mail. In a telephonic conversation. you need a fax number to identify the fax machine at the receiver's end. there is direct one-to-one interaction. 5. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. Post and fax are different in several respects. They both provide a moderate level of security. City Public School R. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. In e-mail. The usage of telephone is more convenient as compared to e-mail. Telephone and fax share certain common features Ans.5. E-mail is a much better medium of communication in comparison with other transmission methods. In telephonic communication. The transmission speed for both is very high.2. Post provides simple communication. Both e-mail and the telephone are means of communication but differ in many ways. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. Electronic communication. In contrast. 7. 6. Post is cheaper but slower than fax. e-mail can be shared among various users efficiently and effectively. Email is preferable for many reasons Ans. E-mail can carry files in the form of attachments. 3.2 1. It is very easy to manage data because e-mail enables you to send the same information to different users easily. persons can only read the messages written by the sender. Fax is very different from an email Ans. To send a fax. Both fax and e-mail are modern means of communication but are different from each other is several aspects. Telephone communication is entirely different from that of a post Ans. The telephone and post are different means of communication. Both telephone and fax use telephone lines to send and receive messages. Solutions to Section 4. In addition. A message sent through post needs a postal address to reach its destination 4. the person can hear the voice of the other person whereas in post. The transmission speed of the telephone is very high as compared to the transmission speed of post. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form. whereas fax provides electronic communication. which can be transmitted over the line. e-mails enable us to send large amounts of data and stored it for future reference.K.

The residents fear outbreak of diseases anytime. It is unfortunate that the Municipal Corporation. The drains are open and keep overflowing with garbage and dirt. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . Our principal will preside over the function. I hope you be able to spare some precious time from your busy schedule and grace the occasion. south Delhi. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. which are more cleaner. Supply of water is very irregular and inadequate. Our school is going to hold an annual function on 25th Sep.II 72 . Your presence shall be a source of inspiration to the students. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir.The District Collector Delhi Subject: School Annual Function invitation Sir. These are areas where VIPs and the rich reside. spacious. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. and greener due to regular maintenance. is not paying equal attention in providing civic amenities to the residents of different parts of the city. In contrast. inhabited mostly by low-income groups. colonies like Nandnagri. Thanking you. The Principal will read out the annual report highlighting the achievements of the school in academics and sports. Yours faithfully. the residents have become easy victims of water-borne diseases. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. It will be a privilege for us to have you as our chief guest for the annual function. James School Leader 2. Due to nonavailability of pure drinking water. school leader of the City Public School. I am James. There are certain parts of New Delhi. 2005. Delhi. particularly. Heaps of dirt keeps lying on the streets. are left to rot and stink. Ans.

I have received the certificates for Roll Number 134567. IT (II) year Roll No. Unfortunately.Sc. I. had appeared in the B. I am facing a great amount of inconvenience due to the nonavailability of my certificates. Adhiraj Singh B.II 73 . Subject: Received wrong set of certificates Sir.3. My roll number is 0234567. 0234567 ©NIIT Coordinator Guide – Personality Development Programme . Yours faithfully.Sc. I have submitted Parul Sharma's certificate in the university office. a student of XYZ College. IT (II) year examination. which belongs to Parul of B. I request you to ask the concerned staff to send my certificate as soon as possible. Adhiraj Singh.Sc. Ans. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi. IT (I) year.

as we would have enjoyed our college life as we enjoyed our school days. In case you get time. The first few days are tough. You will be glad to know that the results of the annual examination are out and I have passed with distinction. course. This is the first time you have been staying away from home. 2. I came to know from your brother that you are staying in a hostel. But I really wish we were in the same college. please do come and meet me. so you must be feeling homesick.4. Imagine you are staying in a hostel. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. . In addition. Yours lovingly. Fortunately. Our session has started and I too am trying to adjust to the new life.II 74 . Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. This would have made lot of difference. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari. I need to buy certain books and submit the fees for the new session.E. Ans. I have made a few friends. John ©NIIT Coordinator Guide – Personality Development Programme . Do take good care of yourself. Firstly. 2005 My dear Dad. Hope you are doing fine. I need to purchase stationery. Rest is fine here and please do reply as soon as possible.000/-. I can’t wait to meet you during the upcoming vacations. course in Faridabad. My new session will be starting in the month of April. Ans.E. XYZ 5. How are you? I hope all of you are doing well at home. I will be able to meet all my requirements if you can send me Rs. Yours affectionately. For this. Mata Gujri Hostel Balawala Dehradun 14 sep. I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B.

Tell the students that reading refers to the ability of understanding any written language and is central to any profession. Anticipating and determining the meaning of words. Understanding nonverbal signals. Then. Explain the importance of reading and how it can improve one’s personality. Explain to the students. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. This process is known as scanning. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas.4. Tell the students that effective reading can be understood as a scientific process that involves:      Skimming and scanning. underlines. bold typeface. Explain to the students that reading involves comprehending and understanding a written document. and various layout features. It also involves drawing inferences. they can go for surface level reading when reading for pleasure. Ask the students to take a reading ability test by reading the comprehension given in Section 5. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. ©NIIT Coordinator Guide – Personality Development Programme . Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time.    Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. Tell them how reading improves one's perception and develops the thinking process. In this process. These include elements such as fonts. Understanding the paragraph structure. After skimming. However. the students should be able to understand the purpose and general content of the text.II 75 . This skill is utilized more than the other communication skills of writing and speaking. you can use the following approach:    Initiate a classroom discussion by explaining the importance of reading in our daily lives. the benefits of the ability to read well. Explain the difference between direct and indirect speech while reading. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. italics. and asking questions. Discuss what is reading and what are the various types of reading.Chapter Five Objectives In this chapter. they should also concentrate on nonverbal signals. Understanding the text structure. ask them to attempt the relevant questions. the students should read the complete text slowly and carefully to identify the relevant information. the students have learned to:     Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section. making comparisons.

Most texts start with a title and sometimes a subtitle. The second part: Consists of sentences that develop the main idea of the paragraph.II 76 . page. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences. ©NIIT Coordinator Guide – Personality Development Programme . The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. paragraphs contain between 75 to 150 words. that is. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. Figures: Represent pictorial representation of an idea or a concept. such as title.These layout features are:     Heading: Refers to the title at the top of a document. or section. and summary. Paragraphs are linked in a logical way by link words. It is an important part of communication. What is reading? Ans. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. therefore. On an average. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. a noun. Captions: Represent comments on figures. The number of sentences and words in a paragraph depends on the subject. chapter. Each paragraph deals with one aspect of the subject. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. paragraphs. Subheading: Presents a brief summary. and other supporting evidences. an introduction. how is it related to the other words in the sentence. the students should look for the following clues and indications:     Determining the word class: Understand if the word is a verb. The heading indicates the subject matter being discussed in a particular document. These sentences may contain arguments. To anticipate the meaning of a word. Determining the relation: Understand the relation. Determining the function of the word: Understand the function of the word in the sentence. The introduction part mostly informs the reader about the content of the document. examples. which can also be used within a paragraph. Understanding the Structure of Text The structure of a text consists of various parts. or an explanation of a particular section or chapter. or an adverb. A paragraph consists of the following parts:    The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. The conclusion part puts the subject matter in the right perspective. details. explanations. an adjective. Reading means understanding text. between that word and a word that is familiar to them. if any. or section. each paragraph can have its own subtitle.

B ©NIIT Coordinator Guide – Personality Development Programme . Solutions to Check your Progress 2 1.2. Reading is an important communication skill. Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. 4.         Ans. refer to? Ans. Surface level reading is done mainly for pleasure. Who. and seeking pleasure. Reading is important to understand any piece of text. To help students determine what to read and how to read. To encourage students develop a reading habit. The two purposes of this lecture are: Ans. Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. Loud reading seldom leads to understanding the content. Why is reading important? Ans. 5. Reading is of two types. They are: Ans. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). "make the best of the opportunities". surface level reading and deeper level reading. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. So. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities.II 77 . Why is loud reading not 'reading'? Ans.    Ans. 6. we make notes. 3. it is not considered as reading. according to the author. learning a subject. Usually. Who will be able to make the best of the opportunities? Ans. Reading is done for a variety of purposes. Reading has many advantages. 2. 3. What are the different kinds of reading? Ans. What does the phrase. gaining information. such as preparing for examinations. and critical evaluation of the relevant content. 4. Deeper level reading involves concept forming. interpretation.

11. 7. Printed books in the native language are easily available and are within the reach of a common man. one should have a deeper understanding of the topic and a good vocabulary. How does reading a novel improve one's personality? Ans. 9. As a result. Why? Ans. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. you can improve your vocabulary.Presentation and Public Speaking. the speaker emphasizes the need for exposure to the native variety of English to non-natives. Yes. Yes. 10.We do not develop concepts. the passage suggests that reading helps to improve writing skills. Yes. Do you agree with the view. Refer to Unit 7. reading is a must. Why does the speaker say that reading is a good source of entertainment? Ans. Reading a novel helps us to develop a wider area of perception and a coherent thought process. Slide2 supports this view. you will be able to write more impressively. Do Indians have a good opportunity for exposure to native variety of language? How? Ans. This is because getting the reading material in printed manner in the native language is very easy. I do agree with the view that reading helps improve writing skills. and a whole lot of other things. For writing impressively. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. which leads to an improved personality. magazines. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text. For both these requirements. ©NIIT Coordinator Guide – Personality Development Programme . We read newspapers. Indians have the good opportunity for exposure to the native variety of language. 12. 8. Does the speaker emphasize the need for exposure to the native variety of English? Ans. Yes. Yes. By developing your reading habits.II 78 . We read textbooks and other related books. We develop concepts.

What did the Sheik advice Mohandas? Ans. 15. 2. Sheik advised Mohandas to eat meat if he wished to grow tall and strong. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully. These two aspects help in maintaining good social interaction. Mohandas was against telling a lie to his mother.' Why was Mohandas impressed by the Sheik? Ans. What does the speaker suggest to the students to read. Can you add to the list? Ans.' What was Mohandas against? Ans. people who regularly read newspapers. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. Solutions to Check your Progress 3 1. 3. The development of thinking processes is a benefit of reading that is not known to most people. the reader will not be able to recall the text when he or she needs it. 14. One should not read without interest because the reader will not be able to understand the piece of text in such a situation. is not known to many people? Ans. Name some material that people need to read on a day-to-day basis? Ans. Why? Ans.II 79 . 16. In addition. ©NIIT Coordinator Guide – Personality Development Programme . magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression. 'Sheik had a bad reputation.13. 'He was not against eating meat. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. Which benefit of reading. As a result.. Why should one not read without interest? Ans. 17. People should read newspapers and magazines on a day-to-day basis.. yet he was much impressed by Sheik. Mohandas was impressed by Sheik because he was tall and strong. Reading improves our personality and general awareness. according to the author.

4. Solutions to Check your Progress 5 1. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. The little girl in the story was Durgabai. 4. People who had put up the exhibition bought a ticket for Nehru. Solutions to Check your Progress 6 Read the following sentences. These are among the six sentences. which are related to the passage. Mohandas stole money to buy cigarettes. The experiment conducted by the Wright brothers enabled humans to fly. Who was the little girl in the story? Ans. The plane made by the Wright brothers was made up of wood. and wire. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. which agree with the statements in the passage. Why did Mohandas have to steal money? Ans. What was the important thing the Wright Brothers did in 1903? Ans. Who bought a ticket for Nehru? Ans. The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . Solutions to Check your Progress 4 1. What did the Congress do in Kakinada in 1923? Ans. Indians were fighting against the British to gain freedom. The planes of today are made up of Magnalium. The Congress held a meeting in Kakinada in 1923. Against whom were the Indians fighting? For what? Ans. The Wright brothers made the first aeroplane in 1903. canvas. Write the letters indicating the six true statements in your answer book. 2. 2. 3.II 80 . Ans. 5. How the experiment was conducted by the Wright Brothers an important event? Ans. 3. How was the plane made by the Wright Brothers different from the modern planes? Ans.

The child exclaimed that it was a long snake. Mary said." Ans. 2. Peter said. "Oh! What a long snake!" Ans." Ans." Ans. "Did you pay my fee yesterday?" Ans.II 81 . "Why have you given me only 3 marks for this answer?" Ans. 1. 4." Ans. ©NIIT Coordinator Guide – Personality Development Programme . "We do not go to the computer center from tomorrow. 5. 7. "Will you please show me the way to Lal Bagh. He admitted that he hates to go late. He said. They said. 6. The child said. Govind said. 3. Sita asked me why I had given her only 3 marks for that answer. They said that they will not to go to the computer center from the following day. "I hate to go late. "Can you kindly lift this bag for me. Mary requested me to lift that bag for her. Sita said. Govind asked me if I had paid his fee the previous day. Peter asked me to show him the way to Lal Bagh.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech.

"All of you should submit the record notes by tomorrow evening. Solutions to Section 5. The officer ordered his subordinates to report by 5 o' clock in the morning. Absent-minded dreaming while awake. dignified manner or conduct.4 1. presented. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. The teacher ordered all the students to submit the record notes by the following evening. A purposeful or industrious undertaking (especially one that requires effort or boldness). Free from emotional agitation or nervous tension." Ans.8. "What a pity I have answered all the questions wrong in the exam!" Ans. proceed. the tangible substance that makes up a physical object.II 82 . concerned with worldly rather than spiritual interests. Characteristic of false pride. given formally or officially. Absence of moral or spiritual values. Ans. having an exaggerated sense of selfimportance. The teacher said. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. Absence of light or illumination. given as a gift. The officer said to his subordinates. have an emotional impact upon. Secondly. relevant information or interconnection. to change location. 10. ©NIIT Coordinator Guide – Personality Development Programme . She said. A period marked by distinctive character or reckoned from a fixed point or event. "You should report by 5 o' clock in the morning. also write the other possible meanings for the same word. the state of being held in low esteem. express moral judgments. 9." Ans. She rued the fact that she had answered all the questions incorrectly in the exam. Burdened psychologically or mentally.

wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. He was weak. quietly or secretly. t. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p. He did not have time to write uuuu. what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. Ans. x. Why was Nehru not able to convey everything that he wanted in his letter? tttt. Letter was not sufficient to convey all his thoughts. ©NIIT Coordinator Guide – Personality Development Programme . In prison one cannot write long letters. q.II 83 . Characterized by absence of emotional agitation. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. The ten multiple choice type comprehension questions covering the entire text are: 69. v. and history becomes stirring and epoch-making. Live (in a certain place). to avoid being observed. u. r. according to Nehru. Ans.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. 3. Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. The ten comprehension questions covering the entire text are: 68. w. vvvv. ordinary men and women become heroes. who came to Karnasuvarna. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. and then even simple. wwww.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. 2. A deceptive manoeuvre (especially to avoid capture). elevated in nature or style. Completely clear and fine. s.

Lenin dd. Sarojini Naidu Ans. b. To whom is this letter addressed? fffff. My Experiments With Truth sssss. Mahatma Gandhi hhhhh. Napoleon Bonaparte lllll.Adolf Hitler Ans. y. Kamla Nehru iiiii. Indira Gandhi bb. The Discovery Of India uuuuu. Who started the Russian Revolution? nnnnn.II 84 . The best way to distinguish between right and wrong is: bbbbb. For knowledge z. Lenin ooooo. c. Indira Gandhi ggggg. For trade aaaaa. Jeanne d' Arc cc. Which is the most famous book of Nehru? rrrrr. For adventure yyyy. c. Geetanjali ttttt. For knowledge zzzz. to read Ans. a. Why did Hiuen Tsang come to India? xxxx. Indira Gandhi was inspired by the story of: jjjjj. to discuss eeeee. Jesus Christ kkkkk. Godan ©NIIT Coordinator Guide – Personality Development Programme . For touring India Ans. Letter was not sufficient to convey all his thoughts. Stalin Ans.Ans. to discuss aa. Jeanne d' Arc mmmmm. to argue ddddd. d. to give sermons ccccc. Abraham Lincoln qqqqq. Mussolini ppppp. a.

b. c. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. he sent her invaluable advice and his blessings. and told Indira that she should stay inspired by such people and serve her country. 1917 gg. Naini prison. The Discovery Of India ee. it is evident that Nehru loved his daughter deeply. the best friend of his daughter could be: vvvvv. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. Sarojini Naidu Ans. 5. he reaches out to her from the prison through a letter. Nehru reminded Indira of heroes such as Jeanne d’ Arc. ©NIIT Coordinator Guide – Personality Development Programme . Instead of the usual material presents. On her birthday.Ans. Like a good father. 1914 Ans. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. Andaman and Nicobar Islands eeeeee. and Mahatma Gandhi. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. Write a paragraph on Nehru's love for his daughter based on this letter Ans. Write a summary of the letter without losing meaning of the text in about 150 words. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. Naini prison. 1917 bbbbbb. Bapuji xxxxx. Indira Gandhi was born in the year: zzzzz. Tihar jail gggggg. If she ever found herself in doubt. Lenin.II 85 . Where was Nehru imprisoned? dddddd. b. Nainital 4. 1921 cccccc. 1923 aaaaaa. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. c. None of these Ans. According to Nehru. Her mother yyyyy. Her mother ff. Nainital ffffff. Through this letter. Ans. she should never do anything in secret as if she had something to fear or hide. Nehru himself wwwww.

6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:

  

This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.

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Chapter Six Objectives In this chapter, the students have learned to:

  

Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions

Focus Areas To conduct this session, you can use the following approach:

  

Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:

    

Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.

After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"

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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:

   

Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility

Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.

2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.

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Is there any message by the author? Ans. boarded the train. who dislikes children because of his wife’s death. What is the central idea of this short story. he went to a different city to board a train. Solution to Section 6. The stranger. subconsciously knows that his belief is baseless. and waved his hand in response to the small child. 5. The father was keen to make his son happy. develops feelings for the little boy and does the same just for the sake of his happiness. The girl collected her things. said goodbye and got down at the station. The happiest person at the end of the story is Schwamm’s son. ©NIIT Coordinator Guide – Personality Development Programme . Comment on Schwamm as a loving father. Why did the stranger hate children? Did he really hate them? How do you know? Ans. who regains hope and faith in everything because finally a man waves back at him.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. inspite of his past happenings. The blind man started talking to the girl in a very friendly manner. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. 6. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face.II 89 . The stranger thought that the kid was the reason for his wife’s death. it was not true that the stranger did not like small children at all. Ans. The stranger woke up early in the morning. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. The train halted at Saharanpur.3. Schwamm was a very loving and a kind-hearted father. not even a single passenger from the train waved back. Schwamm decides to board the train to wave at his child. One man. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. The story revolves around a small kid. Write a critical appreciation of the short story in about 100 words. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. It tells us how little incidents can make huge changes in our life. Ans. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. 4. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy. He loved his child a lot. and tries to fight it by going and waving back at Schwamm’s son. However. who is very sensitive and emotional. The moral of this story is that determination is as important as taking the initiative to achieve a goal. Just for his child's sake. The stranger hated children because his wife died while giving birth to their first child. Just to make his child happy.

Ans. Ram has not paid the telephone bill.II 90 . 1.5 Convert the following statements into interrogative sentences. When is the school reopening ? 4. Did Mary came to school today ? 3. Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme . Has Ram paid the telephone bill ? 2. The suicide bombers escaped from the police. Ans. The school is reopening on August 1. Mary did not come to school today. Ans. Ans.Solution to Section 6. 2005.

stories. Explain to the students the various methods of delivering a presentation. Then. Explain each point adequately: Any point that may be new to the audience should be adequately explained. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. quotations. nationality. They should look confident and establish good eye contact with the audience. Writing a content outline before the presentation helps present a structured presentation. and background knowledge should be made before the presentation. the objective of the presentation needs to be clear. Explain to the students the importance of using visuals in a presentation. ©NIIT Coordinator Guide – Personality Development Programme . Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. Tell the students to follow the method with which they feel comfortable and confident. The structure of a presentation consists of three parts:    Introduction Body Conclusion Introduction In the introduction. Tell the students that further analysis of the audience in terms of age. Structure the information properly: The information must have a logical structure and order. Each slide should contain a maximum of six points. Tell the students that analysis must be carried out throughout the presentation. you need to:     Limit the content to a few key points: The content of the presentation can be chunked into key points. brainstorm and collect all the relevant material. sex.Chapter Seven Objectives In this chapter. you need to:    Capture the attention of the audience: Use jokes. Discuss the structure of a presentation. After the objectives have been clearly established. the students have learned to:    Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. Discuss the advantages and disadvantages of the various methods of presentation. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. which helps in modifying the presentation according to the response of the audience. Body In the body. organize the material around the objectives. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. The content and the style of presentation should match the objectives. Tell the students to use body language as an additional support. Inform the students about the importance of organizing a presentation.II 91 . Tell the students that rehearsals must be conducted before delivering the final presentation. or questions to capture the attention of the audience. Tell them how visuals can help them in making a presentation successful. you can take the following approach:        Explain the various steps that the students should follow to create a successful presentation. Preview key points: The key points of the presentation should be mentioned in the introduction. Explain the importance of body language while delivering a presentation. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section.

1 6. Ensure that the ideas keep flowing: One key point should lead to another. Ask the students to give a PowerPoint presentation. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success. You might be having complete knowledge of a subject. 1 1. A logical flow will also help in easy transition from one topic to another.3 5. Evaluate the presentation on the basis of the following parameters: S.1 2 2. however.4 2.1 3. Explain to the students that lack of performance does not necessarily mean lack of knowledge. This also ensures a quick revision of the content.4 5.2 2.II 92 .3 2.1 4.2 5.1 2. Conclusion In the conclusion. Encourage questions: Questions should be encouraged at the end of the presentation. audible voice Used correct pause. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme .2 4 4. you need to:    Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out.5 6 6. stress. No.2 5 5.1 5.5 3 3.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear. lack of confidence and presentation skills can result in poor performance. Any doubts can be clarified at this time. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved.

Handouts: Data in the form of figures. Posters: Posters are large sheets of hard paper and can be used to depict pictures.II 93 . At any point of time. Dress appropriately. Whiteboard: A whiteboard is similar to a blackboard. 7 7. Markers of different colors can be used on a whiteboard to write or highlight information on the board. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text. They are attractive to look at and are cost effective. They can be used more than once.1 8 8. graphics. font sizes. Use visual aids appropriately. or diagrams that does not fit in the transparency are distributed to the audience as handouts.S. the presenter can flip back to a previous page and refer to it. Prepare for the presentation well in advance. ©NIIT Coordinator Guide – Personality Development Programme .1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. No. Follow certain guidelines while delivering the presentation. They are cheap and affordable. Use effective strategies to remember the content. the students need to:       Structure the content logically. and styles in a presentation. charts. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. bullets. or additional data. transparent plastic. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. and are made of a thick. charts. Common Visual Aids The commonly used visual aids are:        Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors. types.

II 94 .©NIIT Coordinator Guide – Personality Development Programme .

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