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Coordinator Guide – Personality Development Programme - II 1
CH A PT ER - SPEC IF IC IN PU T S: P A R T - I
Chapter One Objectives In this chapter, the students have learned to:
Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning
Focus Areas To conduct this session, you can take the following approach:
Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.
Coordinator Guide – Personality Development Programme - II 2
Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.
Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.
Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:
Coordinator Guide – Personality Development Programme - II 3
He wrote a large volume of code and checked the templates several times for errors. Monica.II 4 . Chris changed the pixel values of the buttons. he suggested that the buttons should be placed a bit lower so that the correct answer. The team members were assigned different roles and responsibilities. David also suggested John to include some examples in the script. Chris was busy coding for the course. created the buttons. John asked Monica to modify some pictures. divided the content into lessons. He found a few mismatches and asked Sheila to rectify the errors. John created the course by putting the content in the checked frames. As a result. read books. when displayed.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. and then wrote the script. John also coordinated with Monicato discuss the various ideas for the kinds of images to include. and images for the frames. did not overlap the button. Only Ashish was authorized to install the audio software. He also wrote the script for the project. Team members from various departments where part of the project team. David manually checked all the templates and gave suggestions to improve the usability of the templates. Sheila needed the audio software to edit the same. ©NIIT Coordinator Guide – Personality Development Programme . This project involved developing a course about the basics of HTML. She asked Ashish to install it. who loves working with colors. David gave John ideas to improve the readability of scripts. arrows. John also shared the script with David. For example. sidebars. Sheila made several phone calls to voice-over artists and fixed dates with them. Meanwhile. John listened to the freshly-prepared audio and checked it against the script. John also mailed Sheila the script for which the audio had to be recorded. He researched extensively on the Internet. to make it more effective. After the templates were finalized. The project plan was made and shared with all the stakeholders.
Some of the common responsibilities include installing and maintaining software. voices. and maintaining detailed instructions. The system analyst helps the organization get the maximum benefit from its investment in equipment. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. The network administrator should be accessible at all times to solve problems related to networks. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. and Corel Draw. and other requirements for Web-related products. content developers provide technical support to end users.II 5 . and preparing design and technical specifications for large and complex data warehousing and decision-support systems. Web banners. or sound effects. and working as client support representatives. analyzing source systems and business requirements. creating logical and physical data models. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization: Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. ask the students to identify the roles involved. Network Administrator: A network administrator manages the network of the organization. In addition. testing. Programmers: A programmer is responsible for writing. Some of the other responsibilities include leading projects. In some companies. or help desk technicians. presales and services organizations. the system administrator may also be responsible for providing training on support skills to the IT personnel. Content developers: A content developer is responsible for writing and modifying programs. The content developer may design applications for various technical and commercial users. ISV partners. graphics. providing in-house software training. System administrators: A system administrator manages the hardware of computers and networks in a company. customer service engineers. identifying business rules. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. Sound engineers: A sound engineer mixes and synchronizes music. personnel. Fireworks. and business processes. interfaces for intranets. websites.Based on the given case study. A computer programmer may be required to use various computer languages. which are called programs. These programs specify instructions for computers to perform various functions. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. Web designers use software such as Photoshop. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. ©NIIT Coordinator Guide – Personality Development Programme . Web designers: A Web designer designs Web pages. and the customers. Illustrator.
©NIIT Coordinator Guide – Personality Development Programme . If you have responded with a 'No' to most of these elements. Don is an avid sports person and has represented his college cricket team at the university level.Tech. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements. Prepare a brief self-portrait of yourself for a professional career. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. Ans. 2. he won the first prize in technical writing. and is currently working as a software developer at Technology Systems. your professional satisfaction level is low and you should look forward to improving your job conditions. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. Short-term professional goals refer to the goals to be achieved within two to three years. Ans. He is very innovative and takes initiative in all the functions related to his field. While working at Smart Developers. He regularly organizes technical fests and seminars.II 6 . Don is also good at supervising tasks because he has excellent monitoring skills. He offers his support and advice when required. he is not confident about his communication skills and is not comfortable doing sales. He has also worked at Smart Developers as a technical writer for one year. However.Solutions to Chapter One Questions 1. He constantly evaluates his surroundings and analyzes situations. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B. Write about your short-term and long-term professional goals.
Ans. what do you want most from your job? If you were granted a wish. Long-term goals are derived from the vision of the person. Ans. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3.No.Long-term professional goals refer to the goals to be achieved after at least five years. List your weaknesses. List your strengths. 1.): Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4. Prepare a self-improvement plan for the next five years. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme .): Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5.II 7 . as shown: S. create a table with three columns. To prepare a self-improvement plan. which achievement has given you immense satisfaction? What. These goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain. Select your strengths from the following list (This is not an exhaustive list. Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list. 3. which job or position would you like to attain? In your past. Ans. according to you. 2.
What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. she tends to ignore her health care routine and this results in fatigue and depression. Similarly. He should always exude high energy levels. He should preferably be an M. Ans. 14. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. She gets inspired by reading 'The Alchemist'.No. 13. List the minimum standard of performance that your prospective spouse should achieve. He should be an avid reader and should constantly update himself with new technologies. If you are single. 5. 4. and should have strong management skills. you can create a word portrait of your prospective life partner by answering the following questions: 11. which talks about pursuing one’s dreams.Tech. However. 17. 6.S. 16. 2. 4. 9. What type of people irritate you? List the moral values that you abide by. 10. If any feedback for improvement is given to her. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. She works as a manager in an organization. You can create your personal word portrait by answering the following questions: 1. He should always work towards building healthy professional and personal relationships. describe yourself as well as your prospective life partner. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. She is disciplined and loyal towards her work. She works hard and is known as a motivating team player. He should aim for a peaceful and prosperous life. 8. 3. Besides working hard. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions. 20. 5. 12. 18. 7. A sample portrait is given below: Donna Bard is a kind hearted and honest girl. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. She always strives to improve. 19. He should have good leadership qualities. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. prepare a portrait. 15. ©NIIT Coordinator Guide – Personality Development Programme .II 8 . he should enjoy participating in sports activities. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. List negative personality traits that you don't want your spouse to have. she accepts it gracefully and works towards removing her weaknesses.
This exercise will help the students assess their personality. values. the students have learned to: Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. which is common in all the organizations. it is very important for them to analyze the job opportunity. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. you can take the following approach: Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview. as given in the additional inputs section. it is necessary to analyze the job opportunity and ensure that it matches their expectations. and abilities. Tell the students that to target a suitable job. Give the students a list of desirable qualities that organizations look for.II 9 . and special achievements as mentioned in their bio-data. At this point. Tell the students that before they apply for any job. trainings taken. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. you can tell the students about the different types of interviews that are conducted. Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. Ask the students to make a list of all the educational qualifications. projects. start with discussing the screening and selection procedure. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. This information is provided for you in the additional inputs section. To do this analysis. After this exercise. ©NIIT Coordinator Guide – Personality Development Programme . the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. The bio-data is the most important document in the interview. skills.Chapter Two Objectives In this chapter. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. Tell the students that it helps to know the various characteristics of interviewers. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. To prepare students for the interview.
and discuss the same with their friends. Tips on Body language During an interview. Then.II 10 . Competitors 8. ask them to assess it keeping in mind the 15 factors given to them. Ask such students to select another job opportunity article and repeat the exercise. Give a formal smile. Mirror the interviewer's techniques. Number of employees 5. Any news-making issue in the past 9. At the end of this exercise. Maintain regular. Then. After all the students have selected at least one job opportunity. Keep your hands on your lap. Products and services 3. ask them to select the job opportunity they think will match their expectations. Instruct the students to draw a table with two columns. Sit straight and alert. Agreement contract/service bond 15. Background of the company 2. always remember to: Shake hands firmly with the interviewer.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. Qualities required 13. Location 6. Job safety 11. attentive eye contact. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. ask them to refer to the company's website and brochures to gather more information. look at their self assessment and career planning analysis. Remuneration/perks 14. Give students time to research all information. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. Relax! Don't rush through the interview. Future plans of the company 7. Annual turnover 4. ©NIIT Coordinator Guide – Personality Development Programme . Position offered 10. tell them to fill in the information in front of the respective factor in the table. students who have been able to tap the job opportunity of their choice will be happy with the outcome. as shown: Expected Factors 1. Type of work 12. Others may find that the job opportunity does not seem to match their expectations.
Is conducted by companies at the campuses of various colleges and universities. an on-the-job specialist. Involves questions that are often framed beforehand. managers. Is cost-efficient and less time-consuming. Has personnel representatives. Involves questions that are asked on the area or field each interviewer represents. a video camera. Can be held for all posts and for all levels. Involves direct assessment of the interviewee by the interviewer. Is usually used to screen interviewees. Has a set of fixed questions for all interviewees. depending on the factors such as the job profile. the time available. Features a selection process that is based on the collective input of several people. Is usually used to screen interviewees. Has a fixed evaluation scheme to assess the interviewees. Provides an interviewee several chances to present his/her abilities and skill set. Is an interview of a candidate by different interviewers separately. The various types of interviews are: A one-on-one interview: • • • • Is an interview between the interviewee and one interviewer. Requires participants to appear for selection tests. a psychologist in the interviewer panel. and the cost that the organization wants to incur on the interview process. Usually involves each interviewer targeting a particular aspect of the interviewee's skills. Is conducted over the phone. The number of interviewers may vary. and occasionally. Involves presentations by companies who want to recruit the students. May be scheduled or unscheduled.II 11 . Is a convenient and speedy method of recruitment. Can serve as a platform to check validity of information in the resume. Could involve walk-in interviews.Types of Interviews Different types of interviews are used in different situations. A board interview: • • • • • • A rotational interview: • • • A walk-in interview: • • A phone interview: • • • • • A video interview: • • • A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme . and special software. Is an interview between one interviewee and a panel of two or more interviewers. Is usually conducted by the government or large organizations. Is conducted over the phone line by using a microphone. May be conducted for candidates residing in a different country or at distant locations.
No.permanent : 410. E-mail ID 8.V.66 78. Telephone numbers : 0129 .co. 2. Faridabad (HR) 6.24 First First First ©NIIT Coordinator Guide – Personality Development Programme . College Ambala. The following guidelines needs to be followed while designing a bio-data: Avoid spelling and typing errors. Use terms and phrases relevant to the industry.A. Prepare a good bio-data of yourself. Surya Apartments. Father's name 9. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam.3092391 7.Solutions to Chapter Two Questions 1. Faridabad D.2 65. Address . Name 3. Occupation 10. Period From to : raovinay10@yahoo. D. Faridabad (HR) 5. Passed AISSCE AISSE B. 21-D. 81. 3. Limit the bio-data to two pages. Add a cover letter or note mentioning the code number and other details specified in the advertisement. Name of the post 2.V.II 12 . Age 4.present : Software Engineer : Vinay Yadav : 10. Marital status 11. 14.10. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A. Faridabad M.Tech % Marks Class 1. Ans. Date of birth. Here is a sample bio-data: Bio-Data 1. Use simple and concise sentences.Engg. Surya Apartments. 24 : 410.1981. Academic qualifications Sl. 21-D.M. Address . Give a consistent and symmetrical look.in : Mr.S.
aptitude tests. organizations ask candidates to discuss a specific topic among themselves. Personal interview: To prepare for a personal interview round. You can practice group discussions with your friends and improve upon your communication skills. Project work preparation: Most organizations focus on project work because it reflects your own work. : Available on request. 14. You can prepare for the preliminary written tests by using books that contain sample tests. Briefly write out a preparation plan for an interview for a software engineer's post. Won the first prize in technical writing. 20. Extra-curricular activities : Played cricket at the university level. Prepare a brief description of your favorite subject or topic.000/. Ans. and discuss them during your interview. such as ‘Role of JAVA in the Internet’. Special attainments: List down all your special achievements. and technical knowledge tests. and always mention if you have contributed to the advancement of any application during your training session. 10. Group discussions: In the group discussion round. and an answer as to why you chose this topic. No.pm Rs. 15. such as: Why did you choose this particular project? What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone. References : C. logical reasoning tests. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. Here is a plan to prepare for an interview for a software engineer's post: 1. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’. such as RDBMS and Operating Systems. In addition. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. Personal attainments/distinctions : Organized technical fests and seminars.12. Oracle. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. Professional skills 16. Work experience: Sl. language tests.II 13 . ©NIIT Coordinator Guide – Personality Development Programme . such as writing a technical paper or participating in seminars and technical competitions.000/-pm 13. Date Signature 2. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. list down your learnings. The topics can range from current events to technical topics. 2. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds: Preliminary written tests: This includes IQ tests. and System Analysis and Design (SAD). C++.
Leadership quality : Handling different projects related to software systems. Ans. Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C.Tech Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system.3. Chemistry. Ans. Oracle. List your qualifications and skills that will help you get selected for a job. and maintaining the software system.II 14 . developing. A software professional may possess any of the following traits: Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . C++. Maths College: B. The qualifications and skills that will help you get selected for a job are: Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics. Prepare a list of your strengths and weaknesses. and System Analysis and Design (SAD) • 4. Principal accomplishments : Modeling.
and I am aspiring to do an M. Introduce yourself. Oracle. Ans. Chemistry.Tech. Responsible for making high-quality software systems. Engineering College.M. I believe strongly in values like honesty and hard work.II 15 . developing. ©NIIT Coordinator Guide – Personality Development Programme . My name is Vinay Yadav and I am a software developer with Technologies System. Vinay plans to become a project manager in the next two to three years. : Designing a software system and writing code for different modules of the software system. : Managing different projects related to software systems. : Modeling. I am a person with a high degree of integrity and team spirit.5. Handling a team of seven software professionals. Identify an appropriate career goal for yourself by matching your qualities to the job.Tech. Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills Skills related to job : C. Ans. Based on the above-mentioned qualities. Vinay has identified a goal for his professional life. C++. I have done B. 6. Because he has a strong technical experience and good interpersonal skills. and System Analysis and Design (SAD). from M. Maths : B. Ambala. Assume that Vinay possesses the following qualities: Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics.Tech : 1 year of experience as a technical writer. giving comprehensive information about yourself within two minutes. Interpersonal skills : Ability to analyze situations. 3 years of experience as a S/W developer. and maintaining the software system. I have been brought up in a atmosphere where discipline and respect for elders is a way of life.
They will feel light and enthusiastic. it will help divert their minds away from the stress and nervousness. if they interact with the fellow candidates. They also have their own set of strengths and weaknesses. such as by giving mock interviews. Explain to the students that the other candidates appearing for the interview are also like them. ©NIIT Coordinator Guide – Personality Development Programme . Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. professional experiences.Chapter Three Objectives In this chapter. and they may not have answers to all the questions. Explain to the students that failure in an interview should not dampen their spirits.II 16 . In addition. and they should learn from such experiences. They should follow a philosophical approach and start thinking of the next job opportunity. they can answer all the questions and can overcome any obstacle. Before the students give a mock interview. ask them to get the summarized results of their self assessment and career planning analysis with them. Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. Explain to the students that if they are well prepared. Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. you can take the following approach: Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview. The questions can be related to their educational qualifications. Discuss the ways by which the students can release stress. the students have learned to: Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. ask the students to practice mock interviews with their friends. and the various interpersonal and job-related skills mentioned in the bio-data. Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds.
His/her resume 22. Eye contact level 25. Ability to use suitable closings 37. The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4. Confidence level 28. Clarity of introduction 13. His/her dress 19.II 17 . The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1. His/her listening skills 40. 7.The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. Promptness while answering 34. His/her posture 16. Clarity of answers 31. 10. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme .
to 0.No. I wish for immediate appreciation and recognition. Ask the students to create a table with seven columns. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. Tell the students that they can rate each statement by entering the number in the respective rating column. Give the students some statements that convey the behavior pattern of a person in a given condition. 25. I am apprehensive in handling responsibility. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). and failures. as shown: Personal Stress Index S. 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. For example. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. This will help them assess their actual stress level. 23. 26. Accordingly. Tell the students that by judging their team building and coordinating skills. ©NIIT Coordinator Guide – Personality Development Programme . to be used if the students strongly disagree with the statement. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. I am very critical of any displeasing behavior around me. I feel insecure and anxious about my future. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. consider the following questions: 21. they should also know about the questions that the interview committee may consider. The body language of the students will tell the interview committee about their nature and motivation level. I blame myself for my mistakes. the interview committee will be able to determine if the candidates can work cordially. Tell the students that besides knowing about the possible questions that can be asked during the interview. they will be judged on the points given above. I feel a compulsive need to prove my worth. to be used if the students absolutely identify with the corresponding statement. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. The ratings vary from 4. I find my life unfulfilling and meaningless. 22.II 18 .After the mock interviews. ask the students if they are feeling more comfortable facing the interviewer. they need to rate each statement from 0 to 4. I am extremely impatient and get easily frustrated. I feel anxious about undertaking new endeavors. 24. defeats.
A PSI between 10 and 20 indicates a favorable level. ask them to add the ratings given to the 10 statements. and a PSI between 20 and 40 indicates that the students need to be counseled. A PSI of 5 or less indicates an exceptionally low level of stress. Keep the scores of the students confidential and create an appropriate action plan for each student.After the students have completed grading the statements. ©NIIT Coordinator Guide – Personality Development Programme .II 19 .
Clarify any doubts and seek information from your new colleagues or the HR personnel. For this. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). Feel secure and positive. you can take the following approach: Initiate a classroom session by discussing with the students how they should spend their first day in office. This will give them an impressive start and enable them to rise faster in their careers. Arrive at the assigned time and report to the concerned person. Familiarize yourself with the new surroundings. In addition. Instruct the students that they should not hesitate to give inputs regarding the existing projects. Observe the students while they work on their respective assignments. such as the restroom.Chapter Four Objectives In this chapter. Use formal language. Provide them with the tips given in the Additional Inputs section. Be careful about what you say. and protocol. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. They should be extra careful when interacting with others and handling a new project. general practices. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. give the students an assignment and ask them to complete it in a particular time. Such suggestions should be given only after prior consultation with seniors and colleagues. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. However. Ask if there is an official manual that provides such details. it always helps if they know what to expect throughout the day and how to conduct themselves. After they have completed the assignment. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . Familiarize yourself with the people who are introduced to you. Wear a smile. the students have learned to: Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. If they are full of enthusiasm. Explore the building and find out the location of various departments and facilities. Look confident and feel comfortable. such as: S. they need to follow the hierarchy protocol. they will be able to get along with their colleagues easily. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. Explain to the students the positive effects of being enthusiastic.No. and regulations of the organization should be kept reserved for a proper opportunity.II 20 . Do not hesitate to ask questions. Warn the students that the inputs or suggestions for the values. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. Do not make unsolicited comments and avoid politically incorrect language and humor. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. Explain to the students the importance of giving their best in the first assignment. discuss with them the evaluation process and then disclose the name of the best student. They should try to know more about the parameters to evaluate performance and behavior. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. Introduce yourself and engage in conversation with them. the canteen. and the coffee machine. This is because a favorable first impression can lead to several good opportunities. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. Overachieving the Targets Tell the students that they will be observed closely the first few days. On the first day at work: Be punctual and report on time. Find out about the organization's rules and regulations. There is usually not much work to be done on the very first day. this attitude gets rubbed off on their colleagues. rules.
Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. Appreciate your qualities and be proud of them. Believe in prayers. These things need not necessarily be related to your job. Always try to help others. Ask the students to list down situations where they may not feel confident. Therefore. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. After they have written the situations. Solutions to Chapter Four Questions 1. Keep learning new things to boost your confidence. Enthusiastic Team Player To create a good impression in an organization. It affects your personal and professional life. In addition. Short-term professional goals refer to the goals to be achieved within a span of two to three years. Do not take feedback on your projects personally. Tell them that the tips apply to all situations. they should simply find clues to their problems with the help of these tips. Exhibit what you do best and teach it to others. If they feel low. Explain to the students that their behavior. Tell them that the situations can be personal or professional. tell the students that it is not enough to simply achieve the targets. If the employees are enthusiastic. give them the list of tips that will help them overcome their problem. Think positive and talk positive. Stay healthy and fit. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. This is because the lack of confidence in one area influences the other area. In addition. and extra efforts also affect their rating. Pamper yourself. the client perceives the organization to be reliable and ready for tough assignments. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . Presence of team spirit will enable them to accomplish their project and organizational goals. The list of statements is as follows: Get your priorities straight. they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. Recognize all of your accomplishments and make a list of them. they should not concentrate on only achieving the explicit targets. Ans. team participation. new employees should strike a good rapport with their seniors and team members. they should try to overachieve the targets and improve upon their past performances. If they wish to secure a rating of five. List out your short-term and long-term goals in your professional life. Do not underestimate yourself.II 21 . Make a list of your qualities. Accept feedback with a positive attitude.
is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2.II 22 . you are satisfied with your current position and you should look forward to achieve your long-term professional goals. Long-term goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . Long-term goals are derived from the vision of the person. After you have identified your short-term and long-term goals. Ans. make an action plan to achieve these goals. your professional satisfaction level is low and you should look forward to improving your job conditions. what do you want most from your job? If you were granted a wish.If you have responded with a 'Yes' to most of these elements. Prepare an action plan to achieve your goals. according to you. Long-term professional goals refer to the goals to be achieved after at least five years. If you have responded with a ‘No’ to most of these elements. which achievement has given you immense satisfaction? What. which job or position would you like to attain? In your past. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years.
Make efforts to get noticed in your team. The list of obstacles can be as follows: 37. 45. Devote two to three hours in a week for studying. Represent yourself as an enthusiastic and confident person.Tech. Try to collect all the information related to your organization and understand the atmosphere of the organization. If you are not comfortable about a specific aspect about the organization. 34. 29. write that it in the column 'What I plan to do.' Then. Now. ©NIIT Coordinator Guide – Personality Development Programme . Take the long pending leaves and get yourself enrolled for the M. If possible. 28. 40. Time span already given. 36. Working on similar types of project again and again. Acquire a Master's degree in Technology. Build a bond of trust and understanding with your team members. Family planning to relocate. Start handling two teams simultaneously. In the next three years. Ans. Heavy competition. Plan out a strategy to make a good impression on your first job. Acquire a position of a senior software engineer or a team leader. 35. Continuous process. 39. Always support your team members and cooperate with them. This will help you continuously assess your performance status. After you have identified the obstacles. allocate a deadline for each activity. In the next two years. This will lead you and your team towards success. study with a friend who is doing the same course. 30. raise the issue in an appropriate manner. Write this list in the column 'How I plan to do. Ask your project manager to give you a chance to work in projects that involve new technologies. list the possible obstacles against each point. Always appear enthusiastic and full of confidence. 33. Discuss your goals with your family and seek their support. 43. make a list of things to be done to reach that level. 38. Good leadership qualities to be identified. Take your first assignment very seriously and deliver your best. You can plan to remove your respective obstacles as follows: 42. Lack of time to enroll for the course and to study.' The list can be as follows: 27. In the next three years. Take extra measures to perform better in your first assignment because it will help form a favorable first impression. The time span can be mentioned as follows: 32.II 23 . Start making your list of accomplishments and start working on the list of shortcomings. 46. Write the respective deadlines in the column 'When I plan to do'. 31. Make efforts to get noticed by always appearing confident and enthusiastic. Remain in the current office for the next three to four years. 44. 41. course. 3. You can use the following strategy to make a good first impression: Utilize your first day in office in getting familiar with your colleagues and the office environment. make a plan to remove them and start working as per the plan. Ask your team members and seniors about the performance evaluation procedure. Be ready to take on new challenges. Always be ready for any opportunity and make sure to give your best performance. Learn about the new technologies. if you have joined an organization as a software developer want to become a project manager.For example. Now. This will reflect on your work and people will want you to work with them.
Urgent work need not be important. To manage a task. their performance goes down and they feel depressed because they could not complete the important work. ask them to prioritize in order of execution. As a result. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. Explain the difference between important and urgent work. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. but need to be performed in the future. Tell the students that planning should immediately be followed by implementation. important work. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. Inform the students that they should not keep unrealistic targets because it might result in setbacks. ask them if they are utilizing all their skills and abilities. In addition. It is necessary to think well about yourself if you want others to think well about you. one should take care to complete all urgent work on time. even after investing all their energy. Again. They should be practical and reasonable while planning their work. You may have complete knowledge of a task. it is important to manage the various tasks and complete them within the specified time.II 24 . if not managed properly. they should set their own deadline and work towards achieving it. advertising this belief will help in creating a positive environment around you. students should prioritize their tasks. Now. however. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. Tell the students to keep the final list with them for future reference. Then. This will help them be enthusiastic and increase their confidence level. They will stay active and full of energy throughout the day.Chapter Five Objectives In this chapter. the students have learned to: Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. ask them to list other tasks that might not be important. lack of time can result in poor performance. Therefore. not important. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. Explain to the students that being physically fit will help them maintain good health and perform optimally. In addition. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. or not urgent. urgent. Any delay will result in loss of energy and enthusiasm. you can take the following approach: Initiate a classroom session by asking the students to list their skills and capabilities. a person should categorize it as important. After they have made the list. On the other hand. Therefore. thereby ignoring the important ones. This can cause self doubt and depression. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . Urgent work needs immediate attention and provides less time for execution. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. This will enable them and their team to enjoy their accomplishments. To accomplish their tasks efficiently. If a deadline has not been given for an assignment. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. Adherence to commitments always boosts confidence. can become urgent after some time. Tell the students that they should always fulfill their commitments.
This process will help them assess their real potential. In addition. Tell the students that they can take care of themselves if they follow these health tips.II 25 . Make a list of all the tasks. Ans. ask them to write the last time they went for a health check. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. Making commitments: After setting the priorities. and consult a dietician for further guidance. assess yourself and list down the good qualities that you possess. and physical fitness should also be recognized. they will be able to manage their responsibilities in the specified time. This will help in boosting your confidence on a regular basis. Many people tend to ignore these factors. Do not skip meals. ©NIIT Coordinator Guide – Personality Development Programme . Besides being assessed on your educational and professional standards by others. He sets realistic goals. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. Perform small exercises. most of us tend to ignore the beauty around us. ask the students to list the various physical problems they face while working. Few get the time to exercise or play a physical sport.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. List out your qualities among the potentials given in this module. This will help them accept new challenges and perform better. Tell the students that if they are healthy. Setting priorities with practical approach: John sets his priorities before starting any work. Once in a week. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. When we talk about education and profession. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. This enables him to accomplish the tasks in a proper manner and within the specified time. You can do this exercise anywhere and at any time of the day. factors such as enthusiasm. The result will be surprising because most of the students will realize that they have not gone for a health check for years. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. How do you propose to overcome the deficient potentials? Ans. Entertain your spirit. Ask the students to describe their health care routine. However. This will help you remain organized. The appreciation and encouragement act as motivators and increase his potential. In addition. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. Following is a sample list of qualities possessed by John: Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. Solutions to Chapter Five Questions 1. they will be full of life and vitality. have an organic fruit everyday. 2. This beauty can be the nature or some good work going on in your neighborhood. Give the students the following list of tips. positive attitude. It also enables you to relax your nerves. Follow healthy eating habits. John needs to work on the following aspects: Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. This list will help them remain healthy and active while coping with a busy work schedule: Take 10 deep breaths. Now. After a hard day at work and going through several daily chores. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. Admire yourself. John makes commitments and works sincerely towards meeting the deadlines.
II 26 . ©NIIT Coordinator Guide – Personality Development Programme . Time gap between planning and execution of project: John tends to delay the execution of planned projects. This will help increase his physical fitness. To ensure success. This results in loss of energy and enthusiasm. He will ensure that all projects are executed on time. set up a fitness routine. and follow it regularly. he will share the schedule with his team members and his seniors. John can take the following steps to overcome his weaknesses: He will consult the physical trainer.
They also help you prioritize tasks. such as planning. At the end of the day. and pays attention to smallest of details. After reviewing the daily time log for four to five days. committed. Tell the students that they should maintain a time log. if you can do so.II 27 . He would rather suffer himself than let his image suffer. Tell the students that they can follow several tips to manage their time better. and popular person. She helps people around her and nurtures them because she believes in their potential. they will not feel frustrated if they cannot complete specific tasks. If only he could learn how to rule his life instead of allowing other people to rule it. To create this list. Refer to the Additional Inputs section to get information on the ‘To do’ lists. By listing the activities performed in a day and the time spent on each activity. Multitask: Do more than one task at a time. she is completely down-to-earth and unassuming. the students have learned to: Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. Then. Delegate work to others: Identify tasks that can be delegated. At the same time. he does not really like doing extra work. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. she plans for the known and the unknown. they will be able to assess whether they have utilized the time well. avoid delaying task execution. prioritizing. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. Use time sheets: Time sheets can be analyzed to find ways for saving time. which could otherwise throw work out of gear. they can use ‘To do’ lists. This ensures that you are in a better position to manage the day ahead. He is not climbing up the corporate ladder even after three years in the organization. ask them to prioritize the tasks and allocate a time period for each task. without becoming distracted. wherein they can write all the tasks to be done and allocate time based on the nature of the work. and avoid trying to be perfect in all the tasks undertaken. You should keep referring to them during the day. However. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. tell the students to adhere to the following guidelines to manage time effectively: Plan and organize: Take out time for planning and organizing. After discussing the two different personalities. it is just that he cannot say ‘No'. you can take the following approach: Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. He diligently responds to all the forwarded mails from friends and colleagues. Every day. Failing to plan is equivalent to planning to fail. Ask the students to make a list of tasks that they do in a day. and then state the various guidelines that can be followed for effective time management. if any.Chapter Six Objectives In this chapter. In addition. His colleagues flock to his workstation because it is a good place to hang out. Ms Balanced is a smart. successful. ©NIIT Coordinator Guide – Personality Development Programme . They should maintain the time log on a daily or weekly basis. You can ask the students to use the format for time sheets given in the additional inputs section. Maintaining a time log will enable them to assess their pattern and identify their problem areas. By doing this exercise regularly. you can monitor the amount of time you spend on doing tasks. and taking sufficient breaks when performing a lengthy task. He does not have time to pursue his hobbies and interests because he is in office during most weekends. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. Work only on those tasks that cannot be delegated.
you do not feel stressed. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. you can make sure that deadlines are met regularly.II 28 . Plan for tasks that have deadlines. This puts you in control. Therefore. and friends: Time management helps you restore the balance between work and leisure hours. There are two types of 'To Do' lists: Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do. ©NIIT Coordinator Guide – Personality Development Programme . divide a task into a number of smaller tasks and start doing them one by one. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. Always plan for less than 100 percent of your time. assign some time for interruptions. Handle interruptions well: When planning your activities. Update the list constantly. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. Conquer procrastination: To avoid procrastination. hobbies. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. Tell the students that effective time management results in: Ability to control one's activities: Effective time management helps you prioritize and organize your activities. Deadlines being met consistently: By prioritizing tasks and organizing schedules. Do not plan for 100 percent of your time. More time for family. Prioritize all your tasks. Allocate time for pending tasks. 'To Do' lists and time sheets are the tools that you use to manage time.
To use a time sheet effectively: 1.II 29 .You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. Use a time sheet to track your time. List your activities for a week or a fortnight. Analyze whether your time is being spent usefully. 3. and use a 'To Do' list to plan your activities. It helps you track your time and analyze whether you are spending your time productively. 2. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme .
ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. With every change in the daily routine. Ask students to think of ways to save time and still complete all the tasks for a specific day. they can make a list of points to be discussed in a specific meeting. They should enjoy this activity. As the changes occur in one's personal and professional lives. While traveling for office. There can be many more ideas based on the number and types of tasks listed by the students. Tell them that they can refer to their personal time management survey form. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. Now. They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. they should think of innovative ideas to manage time. For example. and they can even pay off their bills online while listening to their favorite music. Tell the students that. they can make phone calls while watching television. based on their lifestyle and comfort level. Suggest to the students that the continuous time management process should not tire them. These new ideas can help them manage time better and improve their performance.II 30 . one should make a mental note of the change and try to manage the schedule accordingly. they can watch movies on TV while performing household chores. ©NIIT Coordinator Guide – Personality Development Programme . During the weekend. the time management schedule also gets altered.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. It is a continuous process. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time.
To create a time log. The first column will contain the serial number. specify the result as 'Completed'. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time. Prepare a time log by listing the tasks to be done in a day. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. Skipped lunch for this reason. In addition. not all the colleagues were interested in continuing with it on the same day. This delayed the subsequent tasks. it took two hours.No. ©NIIT Coordinator Guide – Personality Development Programme . 3. Prepare a time log for utilizing your time and note down your own reactions to your time management. 6. This delayed the rest of the activities.Solutions to Chapter Six Questions 1. You can also prepare a time log to manage your weekly or long-term tasks. In the fourth column. had to work upon another task and this activity got postponed for the next day. The meeting had to be postponed for another hour. 1. However.' A sample time log is shown as follows: S. 5. Based on the result derived. therefore. Ans. the second column will specify the task. The module could have completed in an hour. or 'Not attended to.II 31 . 4. These activities should be given equal importance. This resulted in delay in planning and executing the meeting. however. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. and the third column will contain the time allotted for the corresponding task. Started to initiate a fun activity at work. Worked on the reports and cancelled going to the gym. 'Incomplete'. 2. create a table comprising four columns.
I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues. I will involve my team members in my work. Ans.30 to 5. Learning to say 'No' will help me save a lot of time. both planned and unplanned. I will say 'No' to the tasks that do not contribute to my goals.II 32 .00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme .2. This results in an increased amount of work.30 to 4.30 2. I plan to do the following: I will have a practical approach towards work and will try to strive for excellence rather than perfection.00 11. Ans. to be followed daily for 4 weeks.30 12.30 3. I will make team targets.30 A time commitment plan for Module 2 of the first semester of MCA.00 to 10. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time. This will help me save time.00 10.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1. 3. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues.00 to 10.00 to 11. This results in too much of work and effort.00 to 11. A time commitment plan for Module 1 of the first semester of MCA. Identify your weaknesses related to time management and create a plan to overcome it.30 to 1. is as follows: Time 9.30 to 12. This unnecessarily delays the things and affects the complete schedule. irrespective of the requirement. is as follows: Time 9. Here is a sample list of weaknesses related to time management: I try to do each and every task to perfection. Instead of making personal targets.30 11.30 to 2. This will help me achieve the targets on time and will enable others to learn and improve upon their performance.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4. To overcome my weaknesses. to be followed daily for 12 weeks.30 to 3.
30 to 12.10.30 11.30 to 1.00 to 11.30 ©NIIT Coordinator Guide – Personality Development Programme .30 12.00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.00 to 11.II 33 .
the students have learned to: Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. ignore the criticism. If you are calm and composed. If it is out of jealousy. you are in a better position to assess the situation. Acknowledge the reason: If the reason behind criticism is competition. Factors such as courage. they should observe their surroundings and interact with learned people. Do not react instantly: Reacting instantly to criticism will only show your insecurity.II 34 . Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. the better their personality will shape up. If more than one person is making a similar comment. instead. Attaining a good personality depends upon various factors. and successful experiences can also help in increasing their confidence level. your family and friends can guide you. Ignore specific feedback: Always identify the source of criticism. However. you should look at the possible reason and work on it. It includes various aspects of your lifestyle. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. The more knowledge they gain. For this. Tell the students that their personality grows along with them. Raising your voice. you should learn to stay calm and ignore it. Giving lame excuses will add up to your negative behavior. you should continuously assess your behavior and work on the shortcomings. Concentrate on how to gain from the criticism. you should reply through your work. Take corrective action: Instead of getting depressed or developing an inferiority complex. you should work upon it. After you have identified the reason. Students can use the following ways to accept feedback and criticism gracefully: Accept your mistakes: If you have made a mistake. To improve your personality. and resorting to emotional outbursts will only aggravate the situation. If a person criticizing you is doing it out of habit or frustration. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. If it is a genuine criticism. you should never get defensive. ignore it at once and move ahead. admit it instead of giving excuses. In addition. discuss it at length and get to know about the reason. If the reason behind criticism is jealousy. Suggest that they should gain knowledge by reading content related to their field of work. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. you should learn from your mistakes. offering arguments. Provide the students with the list of problems they can face while communicating with others. They should keep themselves updated with their field of work and current affairs. For this. you can take the following approach: Initiate a classroom session by explaining the importance of a good personality. Irrespective of the kind of feedback. you should work upon it and try to improve yourself. You should always learn from your mistakes. logical analysis. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. gaining knowledge is futile if the students cannot express themselves properly. There are no specific aspects that determine a personality. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . they should work upon improving their verbal and nonverbal communication skills. you should always be ready for feedback and criticism.Chapter Seven Objectives In this chapter. Absorb genuine feedback: If the reason behind criticism is improvement. Make it a learning experience: There is always something to learn from criticism. you should not react instantly and reply by using harsh words. If the criticism is about behavior or habits.
Then. Communication depends upon three factors: words. Listeners tend to pay more attention to facial and body expressions. The inability to make an eye contact is regarded as a sign of uncertainty. Verbal communication skills consist of tone. ask them to list down the problems they faced in both cases. Because some students were not able to modulate their voice. they were unable to induce the dramatic effects like various emotions and sound effects. There are two types of communication skills. it is necessary for a person to depict his emotions and feelings effectively through his voice. The difference between flat and modulated voice is similar to the difference between bland and spicy food. volume. Verbal communication is based only on voice. Use hand and face expressions to enhance the expression of what you are talking about. ask the students to narrate the same in front of the class. Therefore. Now. The use ratio of these three factors in any communication is 7%. Here is a list of some of the problems that the students may have faced when narrating their story in the class: The students were unable to make eye contact with the rest of the class. and body language. Here is a list of some of the problems that the students may have faced when recording their narration: They were unable to make it sound interesting because they had to express themselves only through voice. For this. a person should be knowledgeable and an effective communicator. the students were unable to convey the correct meaning of the story. The following tips will help the students improve upon their verbal communication skills: When recording. they will be able to express the same. The students should improve upon their vocabulary and grammar to make a good impact on others. In addition. The students can use the following tips to improve upon their nonverbal communication: Use eye contact when communicating. it is best conveyed through eye contact.II 35 . and. Ask students to record their voice in isolation.To have a good personality. therefore. it is necessary to inculcate positive attitude for effective communication. 38%. Therefore. A good vocabulary is necessary for effective speaking. form a list of common problems faced by students. the students should think of the scenario they are depicting and should bring emotions in their body. The students were nervous and felt stiffness in their body when facing the class. a person with a positive frame of mind is more comfortable making gestures while communicating. voice modulation. ©NIIT Coordinator Guide – Personality Development Programme . 55% respectively. Based on their reply. verbal and nonverbal. If a person wants to convey sincerity in his or her intentions. The students should practice voice modulation to depict the emotions properly. your verbal communication should be consistent with your body language. If they are able to feel the emotions. Due to the lack of knowledge of vocabulary and grammar. Therefore. and language. tone. you also need to improve upon your nonverbal communication skills. nonverbal communication is also an integral part of communication. They can narrate or describe an incident.
This will help me assess my time management skills and identify my time wasters. Clarity of thought and vision reflects on your personality and therefore improves it. The hairstyle should be neat. Use a mouthwash. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. Beware of food that may leave a bad odor. I will think of new ideas to improve my time management skills. This change should reflect in my personality in one or two months. 2. odorless pair of socks that match the color of your shoes. Body odor: Take a bath daily and look fresh. Clothes should not be too loose or tight. Use a deodorant. They should wear minimum jewelry to the workplace. Apart from the above nine qualities mentioned on personality development. ©NIIT Coordinator Guide – Personality Development Programme . Wear a clean. They should not be faded or torn. Facial hair: Men should be freshly shaved. Within a month. add a few more qualities that are helpful for total personality development. If they sport a moustache or a beard. I will create a time management log and will keep a record of all the tasks to be done along with their time frame. Here is a sample list of shortcomings related to personality: Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings. If they wear nail polish. This helps them develop their personality. This quality is an aggressive form of being confident and is crucial for having a good personality. Shows respect for the organization. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. Use a breath mint if necessary. Avoid heavy make-up and jewelry: Women should never over-do their make-up. Do not wear sports shoes to the workplace.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming: Clean and well-fitted garments: The clothes that one wears to work should be clean. The additional qualities that can help you enhance your personality are: Enthusiasm: Being enthusiastic accentuates your personality. I should be updated with the knowledge related to my field. they should ensure that it does not chip. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. Ambitious people always stand out to achieve their goals and this quality develops their personality. well-fitting shoes. Makes colleagues feel comfortable about working with you. Wear shoes that match the occasion. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self.II 36 . Ans. Ans. Solutions to Chapter Seven Questions 1. they should neatly trim the same. Then. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. Hair: Hair should be clean and neatly trimmed. they should be of the correct size. Gives a feeling of self confidence. Dental hygiene: Brush your teeth regularly. Shoes: Wear comfortable. I can utilize the time spent traveling to and from office for reading. The various benefits of good personal grooming are: Helps establish credibility and gain the trust and confidence of peers and supervisors. people should also remember their failures and should learn from their mistakes. Nails: Nails should be clean and clipped. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. Open to criticism: Besides making a list of achievements. Women should file their nails.
II 37 . I will acquire a health care routine based on my working style and food habits. This routine will help me stay active and lively. ©NIIT Coordinator Guide – Personality Development Programme . I should be able to see a difference in two or three months. I will also learn some exercises to help improve my blood circulation and oxygen circulation.
but can affect performance if they are not present. These three behavior styles are present in every human being. These problems can fall into three categories: the first person is right and the other is wrong. All humans are unique and different. such as salary. the other person is right and the first person is wrong. The characteristics of people having aggressive behavior are: They can be directly or indirectly aggressive. You can discuss the various behavior styles. They can become sarcastic. they act and react differently to their environment. promotion prospects. These facts will help students look at human relations in a better way. they do it in a cautious and mild manner. Some people manage to strike a balance between all the three styles and use these styles according to the situation. Hygienic factors do not lead to improved performance. ©NIIT Coordinator Guide – Personality Development Programme . as given in the Additional Inputs section. If they express their views. However. Explain Maslow's hierarchy of needs theory. Tell the students that in order to deal with and manage people. feelings. nature of work.Chapter Eight Objectives In this chapter. According to this theory. and ability to lead people. while factors such as achievement. Therefore. the students have learned to: Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. Abraham Maslow has explained that a man is never fully satisfied. These styles are Submissive.II 38 . People are generally never fully satisfied and no one is perfect. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. or both the persons are partly right. and opportunities for creative work. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. and concerns. factors such as salary. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. Aggressive. People having aggressive behavior have little or no concern for other people's ideas. recognition. the performance of a person is influenced by various factors. they should have the knowledge of dealing with people. people in search of something always remain active because they are motivated. On the other hand. Satisfied and content people become inactive. personality. and motivational factors satisfy the psychological needs. and Assertive. You can assess a person's personality by determining a person's dominant behavior style. Out of these factors. you can take the following approach: Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. There are three types of human behavior styles depicted by different people in different conditions and circumstances. They do not express their views. and advancement for growth are motivational factors. each person has one behavior style as the dominant one. company policy and administration. motivational factors lead to improved performance. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. Tell the students about the model approach that they should follow to resolve problems related to human relations. interesting and challenging work. The characteristics of people having submissive behavior are: They do not stand up for themselves. to achieve success in personal and professional lives. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. However. Understanding these styles will help you decide how to deal with different people. they should know about some fundamental truths related to human relations. According to this theory. communication. and working conditions are hygienic factors. Tell the students about Herzberg's motivation-hygiene theory. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. company policy. Tell the students that hygienic factors satisfy the animal needs. Tell the students that in any kind of job.
. 9. People having assertive behavior express and pursue their own views. 2. After I finish this work.. 7... and feelings. ideas. I would like to.. they respect the right of other people to express their views.. They can get verbally hostile or abusive. They sometimes adopt a patronizing attitude.. Now. 8. They respect the self and others.. They blame others for problems and mistakes. Behavior ©NIIT Coordinator Guide – Personality Development Programme . 6. but. Would you be upset if we. Statement Don't ask questions. That's stupid… What can we do to resolve this problem.. It's only my opinion. 3.No. They express their views directly but not at the expense of others. I am sorry to take up your time..just do it. They are able to negotiate and compromise. ideas. and feelings. what do you think.II 39 . I believe that . its all your fault. They are confident and have a positive attitude. At the same time. 1. but. The characteristics of people having assertive behavior are: They are honest with themselves and others... 5. It's nothing to do with me. I will be happy to answer your question. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S. 4. 10.
Before asking another person to do something. This will make them feel special. John. ©NIIT Coordinator Guide – Personality Development Programme . He tries not to punish or humiliate a person in order to correct the mistakes made by that person. He tries to avoid an argument. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. Sometimes. He should try to get to know his colleagues. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. he looks from that person's point of view. He avoids making personal contacts with colleagues. he has limited knowledge about his colleagues. a consultant at Red Sky Inc. It makes the other person feel important. Ans. He should involve his team members in planning activities because this will give them a sense of belonging. In any conversation. he listens carefully to people. If he enters in an argument with anyone. and fair. Sam.. He appreciates the efforts made by others. He tends to make work-related decisions on his own without discussing it with his team. which has already been proved wrong. needs to work on the following points to improve his skills related to human engineering: He is unable to put his ideas across in an interesting manner.Solutions to Chapter Eight Questions 1. He should learn to stay calm if things are not happening as per plan. He needs to improve his presentation skills. a consultant working at Red Sky. He admits mistakes easily and tries not to have an argument to prove his point. he tries to reconcile as soon as possible. and this results in dull presentations. 2. Ans. therefore. List out your good qualities pertaining to Human Engineering. He tries to convince the person working with him that he considers that person honest. upright. he is unable to control his anger. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. He tries to be considerate and thoughtful in his behavior. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively and criticize because these attempts are futile.II 40 .
II 41 . You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. Those who have practical knowledge of their area of work enjoy a distinct advantage. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. She disagreed with him and started arguing. He explained why it was not feasible. Explain to the students that to develop a good personality. After the meeting. and diligence. Then. Explain to the students that gaining specialized knowledge will help them succeed. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. the students have learned to: Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. her rating was average. Because of this. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. They can improve their general intelligence by improving their vocabulary. Some of these traits are innate but others can be developed with experience. After three months. Tom was taken aback because Anita had never asked him to send the document. She went to her manager and told him her idea. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. she had an idea that contradicted that of her immediate superior. you can take the following approach: Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. This knowledge is gained through formal education and self education. Tell the students that their success will always be rated on the basis of the result achieved. This general intelligence helps them stand out and make a mark for themselves. reading and writing skills. Tell the students that they should have immense willpower and ability to make their own way and walk through it. Anita kept arguing. she had a bitter argument with her team members Grace and Tom. Anita was deemed the 'Star Performer of the Month'. He gave her a very positive feedback and showed her work to the Head of Department. The manager explained again in detail why the idea was not feasible. she told her team members about what had happened and spoke of the manager very rudely. it is necessary to accomplish the task in order to be successful. good work ethics. During her first project. Anita argued that Tom was the one who had not sent the document. Soon after. and IQ. Therefore. She studied software engineering at a highly rated engineering institute and won an award for her project. Anita’s manager told her that he was very pleased with her work. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. At home and with her friends. Anita began spreading rumors about Grace. She did not tell them the reason why he had not agreed with her idea. Her manager reviewed her work after a week and was impressed. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. they should also learn to develop these traits. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. Explain to the students that they can accomplish their tasks through organizational ability. the team felt that she was not a team player. during her appraisal. Tell the students that a true professional should: Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . she completed her management diploma at a premier management institute and got a job in a top software development company.Chapter Nine Objectives In this chapter. However. They rely on their own abilities and knowledge.
he tries to reconcile as soon as possible. he looks from that person's point of view. Microsoft generated revenues worth US$36.84 billion for the fiscal year ending June 2004. Ans. Ans. Continuous advancement: Gates always aims to introduce innovative products. As a result. He never waited for any external help and realized his dreams on his own. He started developing computer programs at the age of 13. Microsoft has a strong base of happy and satisfied customers. If he enters in an argument with anyone. Following is the list of important principles of human engineering that John should work upon: He is unable to put his ideas across in an interesting manner. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. He tends to make work-related decisions on his own without discussing it with his team. which has already been proved wrong.II 42 . Bill Gates has all the characteristics of a successful person. ©NIIT Coordinator Guide – Personality Development Programme . He admits mistakes easily and tries not to have an argument to prove his point. and is present in 85 countries. he listens carefully to people. This keeps his organization always at the top and in demand. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. He has complete knowledge of his own field and has common sense to make practical judgments. He needs to improve upon his way of presentation. He has the natural ability to comprehend difficult concepts and analyze them clearly. Prepare an action plan for improvement of those qualities. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. Today. Ans. Identify a successful role model and list two or three additional qualities other than those listed in this module. a consultant working at Red Sky. Besides having these qualities. Sometimes. It makes the other person feel important. 2. he is unable to control his anger. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. Microsoft Corporation is a leader in software services and solutions. John. employs 55. and fair. He tries to be considerate and thoughtful in his behavior. List out some of the important principles of human engineering in which you need improvement. and this results in dull presentations. chairman of Microsoft Corporation. He ensures that no chance to appreciate the other person is missed. He possesses strong work ethics and organizational skills. which have made him one of the most successful businesspersons in the world: Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. In any conversation. he started a company along with his friend Paul Allen. My role model is Bill Gates.000 people. upright. 3. In 1975. he has the following three abilities. List out some of the important principles of human engineering in which you are good at. He tries to avoid an argument. He tries to convince the person working with him that he considers that person to be honest. Before asking another person to do something.
©NIIT Coordinator Guide – Personality Development Programme . This results in people taking him for granted. He should try to get to know about the people working with him more closely to make them feel special. He should learn to calm down if things are not happening his way. He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards. As a result. he knows little about them. He avoids making personal contacts with his colleagues. He should involve his team members in planning the activities. He is unable to make hard decisions related to people he works with. Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts.II 43 . This will give them a sense of belonging.
47. b. the students will be comfortable with each other and with the goal that they have decided upon to work together. Tell the students that conflicts are bound to arise when individuals work together in a team. Performing: In this stage. Storming: This is the argumentative phase. Every member is an important part of the team and is responsible for its success. interpersonal skills and abilities. and interest in extra-curricular activities. the students have learned to: Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. IT professionals need to be eternal students and be in constant touch with new updates. In order to remain self motivated. Some of these traits are generally innate. To express these knowledge skills. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. an individual should be enthusiastic.II 44 . What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . They should are able to comprehend difficult concepts and analyze them clearly. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. A team is a group of people working together towards a common goal. Tell the students that successful IT professionals should be highly capable in managing human relations. Team spirit can be promoted by sharing experiences and by being flexible. To become a responsible and efficient member of a team. people get to know each other and make impressions. besides being proficient in their field. Tell the students that they should be work well within a team. IT professionals should possess good health and a delightful mind. the students will start working together and giving good performance. This is because collective effort is a must to ensure organizational success. Tell the students that they should possess the knowledge of their field of study. Ask the students to form groups of six members each and perform the following activities: Forming: In this stage. To be successful. they should also possess good written and verbal communication skills. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. while other traits can be developed with experience and perseverance. It is very important to manage time for meeting deadlines and taking on new assignments. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. Norming: In this stage.Chapter Ten Objectives In this chapter. Ask the students in each group to interact with each other to know each other better. Answering the following questions will help them identify the reason of conflict and resolve it: a. Ask students to resolve various issues and concerns pertaining to the team goals among themselves. Tell the students that successful IT professionals know how to manage stress. should also get along well with their seniors and team members. you can take the following approach: Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. c. co-operative. and committed. Explain to the students that successful IT professionals have the ability to learn by themselves. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. They need to ensure a high team spirit to accomplish their project and organizational goals. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section.
Accommodating: People with this style participate in a conflict but do not get affected by the result. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. Samuel is appreciated for being serious about his work from day one. being preoccupied with thoughts about work. He notices that the people he had been greeting are not keen to communicate with him.II 45 .in the corridor or in the office library. He has an intense look on his face at all times because he is always thinking about his work. tell the students that to build relationships at work. Such people are actively involved in planning activities that can bring the team together. He always has a cheery look on his face. Competing: People with this style actively participate in a conflict. After going through the preceding case study. However. Samuel decides that he will make an attempt to meet other people as well. Such people are aggressive in nature and usually bring out new points related to team activities. he forgets to greet them at times. if required Teamwork motivates individuals. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. and leads to creative solutions. ©NIIT Coordinator Guide – Personality Development Programme . He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . Robert gets assistance from these same people . At times. Tell the students that avoiding such situations is not always helpful. Samuel notices Robert making friends with people from different teams and departments. On the other hand.Tell the students that people react differently in a conflict. Ask them to learn about the following conflicting styles and select their style: Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. They don't fight over their point of view but try to settle the conflict within themselves.they explain company policies to him and help him get accustomed to the office environment. As a result. they initiate conflicts and try to prove their point of view. They tend to adapt to the scene that seems to be suitable for the whole team. they must: Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. Robert becomes popular in his team. extracts the best out of individual talents. Robert is as efficient a worker. His bright eyes and ready laugh make people want to be around him. Compromising: People with this style participate in a conflict in a reconciling manner.
Recognition and support for individual differences. Are not open to giving and receiving feedback. Recognition and reward for team efforts. and trust. Active contribution by all members. Mutual cooperation and conflict resolution.II 46 . Offer support and motivation on the basis of personal likes and dislikes.The Difference Between a Group and a Team A group turns into a team when its members begin to have: Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork: Motivates individuals. concern. Practices Hindering Teamwork A team suffers when its members: Blame each other for failures. Leads to creative solutions. Practices Aiding Teamwork Good teamwork requires: Agreed-upon goals and clear objectives. Do not give their opinions. Mutual support. Give priority to their tasks over the team tasks. Do not share information. ©NIIT Coordinator Guide – Personality Development Programme . Extracts the best out of the individuals. Do not listen to others' ideas and opinions. Provision for review and feedback on individual as well as team performance. Sound leadership. Clearly established procedures.
This will help them build up their confidence. tell them that possessing effective communication skills is a prerequisite for personality development. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. and they work hard for two weeks. Ask them to read books. confidence. Listen actively. To improve their listening skills. Almost three quarters of the communication process involves listening. and logical thinking are equally important in ensuring effective communication. and interested. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. Avoid making any interruptions. because writing is also important along with speaking and listening. Identify key points.SPEC IF IC IN PU T S: P A R T . Tell the students that if they have good communication skills. Before the meeting. Carry forward the discussion stating that: Listening is the most powerful tool of communication. Ask questions and paraphrase.CH A PT ER . The project had to be completed within a month. Also. Ask the students of possible reasons why Jack and his team blundered. The client feels that Jack is the right person to handle the project. Now. the students have learned to: Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. tell them to present their views on the topic. he makes all the preparations for the meeting. Give the students an exercise on passage reading so that they can work on their reading habits. newspapers. Then. they will have more opportunities to succeed in life. the training course looks more appropriate for undergraduates instead of office executives. It will also prepare the students to participate in group discussions and interviews. The client is pleased to meet Jack because he appears to be enthusiastic. ask the students to: Control external and internal distractions. bright. To improve their listening skills. Familiarity with a specific language might not be enough. After two weeks.II Chapter One Objectives In this chapter. the client is worried that the deadline cannot be met. This exercise can help in building a strong vocabulary. The client is very upset because the work does not match the requirements at all. ask them to write on any topic of their choice. it is the first step toward comprehension. Jack presents the first version to the client. ©NIIT Coordinator Guide – Personality Development Programme . Explain that factors such as courage. The client wants Jack to create an IT training course for office executives. This will help them in improving their communication skills and vocabulary. you can: Introduce the topic by explaining the importance of communication skills in the modern world.II 47 . Listening is not the same as hearing. Instruct the students to create their own personality portrait. it involves interpreting and understanding. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. instruct the students to take notes while watching television. Jack briefs his team. and magazines. In addition. Take notes. Give the students a list of words and ask them to frame sentences by using those words in different contexts. . Tell the students that listening carefully is one of the most important aspects of communication. Make sure that the students maintain a list of the new words they come across each day. listening to the radio or lectures.
Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. Speed: Speak slowly. helpful. Details of the caller. End the call: Summarize the conversation and end the call on a pleasant note. if any. Identify the caller: Ask for the name of the caller. Ask questions from self. Clarity: Express your words clearly. Composure: Remain calm while handling aggressive. Details of the person who received the call. rude. and messages are taken when you receive a call for another person. ©NIIT Coordinator Guide – Personality Development Programme . There are certain desirable procedures and protocols for using the telephone. Exchange information: Ask for and supply relevant facts and information to the caller. Attitude: Be courteous. or agitated callers. Sit straight and breathe deeply. Time for returning the call. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. take care of how you sound. Be unprejudiced. An effective message includes: Date and time of the call. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. This attitude is reflected in your voice. you need to consider the following elements: Voice: Your voice reflects your mood and state of mind. Language: Use simple and straightforward language. understanding. Receiving a Call There are five main steps in the process of receiving a call: Greet the caller: Greet the caller and introduce yourself. Requirements for future action. Contact number of the caller. Purpose of the call. Telephone Manners While speaking on the phone. So. and friendly. Watch for nonverbal cues. professional. Body language: Smile before making a call. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing.II 48 .
II 49 . For example. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge. Communication skills are necessary for a person to express his or her views in any situation.Solutions to Chapter One Questions Solutions to Check your Progress 1 1. The three reasons are: Communication skills are required to express our views to others. For example. Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability. Solutions to Check your Progress 2 1. Language skills denote the person's subjective knowledge. This adds value to the communication skills. 2. Logical thought process: Good communication also includes a logical thought process activity. It is necessary to speak in a variety of situations. The best way to improve vocabulary is to learn new words in different contexts. A person should be quick in reasoning and thinking. Communication can be improved by practicing certain activities on a daily basis. How can communication skills be improved? Ans. What is the difference between language skills and communication skills? Ans. For example. whereas communication skills involve the presentation of the subjective knowledge to the outside world. you can concentrate on the words being pronounced by the newsreader. a person can have good language skills but may not be able to express his views to a group of people. general awareness. Developing a sense of humor: Sense of humor is another aspect that helps the communication process. you need to participate in group discussions and personal interviews after you clear the entrance exam. and the vocabulary. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. students prefer teachers who are jovial and lively. Give any three reasons why it is important to improve communication skills? Ans. while listening to the radio. ©NIIT Coordinator Guide – Personality Development Programme . This will make you more confident and comfortable with spoken language. The difference between language skills and communication skills lies in the presentation of your ideas. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. Listening to news on the radio: Listening is the best way to improve the communication skills. Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. Both set of skills are required. If you want to pursue higher studies. Presence of mind helps a person think in a logical manner. One can acquire communication skills only by practice. The following activities can help a person improve his or her communication skills.
All oceans water is the same shade of blue a. An incompatibility of dates or events. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. Meaning: 2. Sentence: There was a lot of conflict between him and his father. for example) Sentence: Conflict Meaning: 1. Write two sentences by using each of the following words in two different meanings: balance. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . To follow someone or something. hardly ever d. A state where things are of equal weight or force. at all times c. Sentence: My car had a breakdown in the middle of the road. in all places b. and breakdown. To give several things equal amounts of information. Balance Meaning: 1. Sentence: Issue Meaning: 1. Sentence: The rate of muscle protein breakdown was assessed. Communication skills are the skills that enable a person to convey information so that it is received and understood well. Solutions to Check your Progress 4 1. What are communication skills? Ans. so that a situation is successful. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. or money. Solutions to Section 1. An active disagreement between people with opposing opinions or principles. Meaning: 2. A failure to work or be successful. Sentence: Don't worry about who will do it. Ans. Meaning: 2. Communication is a skill and can be improved upon only by practice. The English book is issued in your name. Meaning: 2. Sentence: Pursue Meaning: 1.that's just a side issue. time. Can communication skills be developed by reading books on 'communication skills'? Why? Ans. pursue. Sentence: The car was pursued by helicopters. Solutions to Check your Progress 3 1. Sentence: Breakdown Meaning: 1. Meaning: 2. There are still balance payments due on him. issue. He noticed a conflict in the dates of the two meetings. Division of something into smaller parts.5 Passage 1 48. He is pursuing MCA from a recognized university. It is the ability to express our views and understand others' views. To be engaged in (a vocation or hobby.II 50 . issues. Sentence: The old lady had to hold the railings to keep her balance. To give something to someone.3. A subject or problem that people are thinking and talking about. conflict.
b. bb. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . sand color j. Ans. Ans. t. infantile pleasures habits infantile pleasures patterns the number of siblings 3. b. p. x. Ans. h. Blue light is e. r. a. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. o. f. blue pigment l. c. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. reflected light and yellow pigment from plant life Ans. Green water near coastlines is almost always caused by i. at all times d. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. s. w. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. c. continual scolding is not harmful to the child dd. reflected light and yellow pigment from plant life 4.Ans. Ans. aa. The main idea of this passage is that u. microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. d. Ans. b. The main idea of this passage is q. v. The social development of a child can be affected by y. One inference that can be drawn from this passage is that cc. g. red pigments in coastal waters k. Phytoplankton are m.II 51 . children develop socially. n. z.
continual scolding has adverse effects on the disciplinarian Ans. ll.ee. rr.II 52 . ii. Totally Passage 3 1. continual scolding inhibits healthy social development 4. d. All of the above Home and school Playground and classroom Playground and home All of the above 5. This passage implies that victims of Alzheimer's disease may oo. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme . Home life and the people who live with the child affect his development kk. Ans. b. Ans. c. Ans. pp. hh. incur personality and behavioral changes. c. continual scolding does not affect physical development ff. mm. qq. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes. nn. jj. Where does the passage say the only child learns his social lessons? gg.
Symptoms of Alzheimer's disease include ss. Ans. a person with Alzheimer's disease might not be able to eee. The cure for Alzheimer's disease is aaa. bed rest bbb. remember the answer to a question. walk fff. which was already asked ©NIIT Coordinator Guide – Personality Development Programme . long-term care Ans.2. a. long-term care 5. drive a car Ans. d. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3. vv. "debilitating" means ww. According to the passage. remember the answer to a question. there is no cure ddd. tt. b. to make feeble to make feeble capability to strengthen stamina 4. c. In the passage. Ans. which was already asked ggg. yy. xx.II 53 . hospitalization ccc. remain awake hhh. zz. uu.
Ronald agreed. you can use the following approach: Initiate a classroom session by explaining the basic components of communication skills in a conversation. Tell them the difference between intentional learning and incidental learning. you need to: Determine the degree of formality practiced at the workplace in the client's country. It was decided that they should meet again after two days. Explain the different features of spoken English. Ronald looked puzzled and asked what she meant. the meeting continued. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. These should not be perceived as bribe. Sheila asked one of the middle-aged ladies what her husband did. Tell the students to speak English on a regular basis to improve their conversation skills. Tell the students that spoken English should be free from grammatical mistakes. This will help them in improving their conversation skills. to initiate small talk. one learns that before you interact with a foreign client. During lunch. Gestures and body movements can be perceived differently in different countries.II 54 . The lady just looked away when Sheila asked her why she was not married. ask them to answer the questions given in the relevant exercise. Avoid the local language. When they met. After analyzing the preceding case study. Then. Explain how spoken English is different from written English. etc. color. Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. the students have learned to: Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. She said she wasn't married. a client. After lunch. After the second meeting. Sheila gave Ronald a silver Ganesha as a gift. race. This will help them in improving communication skills and gaining confidence. However. This will motivate the students and help them improve their vocabulary. it is important to know about their culture and work ethics. A desire to learn is a must. Sheila asked whether they could ‘prepone’ the meeting. Ensure appropriate body language. When interacting with foreign clients. Avoid discussing sensitive issues such as politics. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. Ronald asked her to address him by his first name. Smith. Find out if it is acceptable to give or receive gifts. Use English or the client's language. He raised his eyebrows and looked at his colleagues in an embarrassed manner. she felt it was inappropriate and addressed him as Mr. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. Give students reading exercises such as passages that contain conversations involving two or more people. ©NIIT Coordinator Guide – Personality Development Programme . Arrange group discussions and presentations for the students and ask them to get actively involved in these.Chapter Two Objectives In this chapter.
The different features of spoken English are: The speaker should be able to speak clear English so that the listener is able to understand it. lll. and formatting. No. spoken English is not difficult. Solution to section 2. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. It is important to know English in order to try for a job in other countries. The seminar must be impressive in terms of content and presentation style. or too slow. What are the different features of spoken English? Ans. Care should be taken to speak slowly and use the correct grammar and pronunciation. he is practicing iii. It is important to learn it to pursue further studies abroad. 3. Many of us are not able to speak English because of lack of practice. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme . It is necessary for social prestige and respect. Your presentation should be crisp and effective. You should always establish good eye contact with the audience. Writing English is difficult because you also need to worry about elements such as spellings. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. They are also important for success in different professional situations. 4. punctuation. You should be confident about the topic. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. The passage implies that if a student studies for an exam. Is spoken English difficult.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. The speaker should use appropriate words or vocabulary. kkk. Tell them to improve upon their weaknesses by working on the following points: You should always speak politely with other members of the organization. It is easier as compared to writing. Why do many of us find it difficult to speak in English? Ans.II 55 . it will help create a very good impression about the organization. Ans. jjj. and connecting with the audience. Your body language must be an additional support to ensure effective communication. so that others cannot understand. The speaker should not speak too fast. 2. Name any four reasons why English is important to us. Practice enhances the confidence level and improves effectiveness. such as attending interviews and conducting presentations. Knowledge of the English language is of great importance because of the following reasons: It is useful to get a good job. The speaker should pronounce the word correctly. so that others get bored. clear voice.3 (a) 1. Why? Ans.
a. (True/False/Unknown) Ans.II 56 .Ans. Einstein thought that they were in trouble. dread nnn. True ©NIIT Coordinator Guide – Personality Development Programme . (True/False/Unknown) Ans. impulsion 3. repulsion ooo. False vvv. tired of learning ttt. d. in order to learn by intentional learning. In the passage "motivation" means mmm. When the professor had asked a difficult question. impulsion Ans. a. Highly motivated rrr. unmotivated sss. Say whether the following statements are true. neglect ppp. one must be qqq. According to the passage.3 (b) 1. The question asked by the professor was such that Hans had no idea of it. false or unknown. uuu. in need of learning Ans. Highly motivated Solution to section 2. As Hans listened to the lecture of Einstein. incidental learning 2. True www. he understood it well (True/False/Unknown) Ans.
Hans delivered a lecture in place of Einstein. Ans. and television. They left the university with Hans driving. sense of humor Ans. b.xxx.” ©NIIT Coordinator Guide – Personality Development Programme . So. (True/False/Unknown) Ans. g. Amusing bbbb. c. curiosity ffff. interest in space travel eeee. Why did Hans give lecture in place of Einstein? Ans. What did Einstein study? Ans. 49. Hans performed well. Yes. Which of the following qualities made him a great scientist? cccc. true f. False yyy. space travel. interest in space travel d. What kind of story is this? zzz. He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. and joined in the applause at the end. modesty dddd. sense of humor h. fictional aaaa. Answer the following in a phrase or sentence each. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly.II 57 . Einstein studied Science. i. true Ans. Einstein was tired and was not in a position to deliver a lecture. These words were first spoken by Einstein (True/False/Unknown) Ans. "It is a pleasure to drive a genius like you". False 2. Did Hans perform well? Pick out words from the story in support of your answer.
and E. What is the record of Grace as a batsman and bowler? Ans. 6 feet and 2 inches in height. He held the record for the highest individual score for many years. the answers have been researched by using the Internet. Describe the physical appearance of William Gilbert Grace in a line or two. M. What was Hans's reply to the question of the professor? Ans. Hans laughed and replied to the professor that the question was not at all difficult. had presence of mind (Because the passage for the below section is not available in the Student Guide. He was about 70 kg in weight. He received a testimonial and a letter of congratulation from the Prince of Wales. Grace's career was 1895. he chose cricket for a profession.II 58 . l. did not let Einstein down Ans. 1915. He had an attack of cerebral hemorrhage a few days before his death. He scored 100 runs or more on 121 occasions. They also were cricket players. William Gilbert Grace had a splendid physique. impersonated Einstein hhhh. n. m. His highest score in tests was 344 runs. He belonged to a family with a cricket background. Einstein called Hans a genius because he: gggg. William was actively engaged in first class cricket. k. Grace. had presence of mind jjjj. it was so easy that even his driver could answer it. He had an attractive personality with strong features and long black beard. he scored 2. had memorized Einstein's lecture iiii. William Grace died on October 25. His father and uncles were enthusiastic about the game as his elder brothers Henry. Although he was a doctor. c. o.346 runs and also completed his hundredth first class century. William Gilbert Grace was the greatest and most attractive personality in cricket.) Solutions 50. Dr. He was sixty-seven years old. He was the first one to score a triple century in first class cricket. Grace scored nearly 55000 runs with an average of 43 runs per match. In what aspect. he was a fast bowler. William Grace found himself in an atmosphere charged with cricket. Ans. In addition. How did he consider cricket? Ans. In fact. ©NIIT Coordinator Guide – Personality Development Programme . What happened to him? Ans. should the credit go to Grace regarding the game of cricket? Ans.j. Alfred. The most remarkable year for Dr. He was a tall man. He was enthusiastic about cricket from the tender age of six. In that year.
6. Ans. Doesn’t she? 5. Sugar is available freely in the market Ans.4 The sentences given below are examples of sentences with common errors. She sings well. ©NIIT Coordinator Guide – Personality Development Programme . 1.II 59 . 8. Ans. 2. My sister is getting her ears bored this evening. My sister is getting her ears pierced this evening. Isn't it? Ans. He has not yet appeared for his final exams. He couldn't cope up with the class. Sugar is available for free in the market. It is raining very heavily. He discusses politics. 3. She sings well. Can you describe about that picture? Ans. 4. Ans. Can you describe that picture? 7. 9. He has not given his final exams yet.Solution to Section 2. He couldn’t stay with the class. They sing very well. Ans. Rain is coming very heavily. He discusses about politics Ans. Identify the error and correct the same. Ans. They sings very well.
Ans.II 60 . The teacher is delivering a lecture. The teacher is giving a lecture. ©NIIT Coordinator Guide – Personality Development Programme .10.
he whispered _______ (soft). Explain to them the importance of good writing skills. You cannot acquire good writing skills in one attempt. 52. Then. the students have learned to: Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. using simple and appropriate words. I hope it can be mended _____ (cheap). My old car broke down yesterday. you can use the following approach: Initiate a classroom session by defining writing skills. Ask the students to write their views on improving writing skills. There was a _______(sudden) increase in sales. Ask them to redraft their document according to that checklist. Writing includes several other fields or subskills. 53. This will help them in various tasks. and using correct grammar. To become a good professional. Jimmy has got a ________ (tremendous) collection of stones. correct grammar usage is an important and basic subskill of writing. 58. Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. He broke the news to her _______ (gentle). 55. Sting is a _______ (marvelous) singer. Discuss their views and share with them the various ways in which they can improve their writing skills. For example. Tell the students about subskills such as using the correct sequence of words in a sentence. Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. Explain the importance of redrafting a document. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. 60. Explain to the students the importance of proper grammatical usage while writing a document.Chapter Three Objectives In this chapter. Proper format. Right order of sentences in a paragraph. 57. 59.II 61 . Provide the students with a checklist to help them redraft documents. 56. She not only sings _______(beautiful). 54. such as preparing presentations. it is important for them to learn correct grammar. My dog is very ________ (silent). Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. My father drives ________ (slow). she's got _______ (beautiful) songs as well. Out of all the subskills. Correct usage of grammar. Ice-cream sales rose ________ (steep) last August. Although IT professionals do not emphasize on the use of grammar. Writing needs a lot of practice. Proper usage of punctuation marks. ask them to do the following exercise. you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. It _______(rare) barks. "I particularly like all these _______(bright) colors in your paintings". I am a fan of France Gall. Introduce the features of good writing skills. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. Appropriate choice of vocabulary. The subskills are: Right order of words in a sentence. He ______ (seldom) exceeds 40 mph.
6 1. Then. 3. 10. and which. Sections 3. It also helps to ensure that the sentences are able to convey the complete meaning. 12. 5. 9. 2. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. to combine sentences. 1. ©NIIT Coordinator Guide – Personality Development Programme . 6. Mention the different subskills in writing. Grammar: Helps to ensure that the document is grammatically correct. and phrases. Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. give them the following checklist for evaluating their report: S. such as but. Style.II 62 . Ans. The differences between the language of speech and the language of writing are: The language of speech consists mostly of broken utterances. 4. 7. 8. whereas the language of writing consists mainly of complete sentences. What are the differences between the language of speech and the language of writing? Ans. Discuss the importance of each one of them. Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. Cohesion: Helps to identify the completeness of a sentence or a paragraph. The different subskills in writing are: Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. words. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. Coherence: Helps to identify the appropriate usage of connectors. format. 11.Ask students to prepare a report on any topic. No. that. 2. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document.
In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.
3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.
4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:
Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.
5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.
6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.
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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.
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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:
Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.
Certain steps that can help an individual in improving his writing skills are:
Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar
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the students have learned to: Write paragraphs Write letters Focus Areas To conduct this session. consequently. discuss the tips to achieve coherence and cohesion in a paragraph. Errors in Conditional Sentences Future: If I have time. Provide the students with a sample letter. you can use the following approach: Initiate a classroom session by giving a brief introduction on writing skills. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . content. Explain to the students the shortcomings in their paragraph writing. the children still didn't finish dinner. Discuss the guidelines for letter writing. Correct: There are many reasons why I can't help you. In addition. Instruct them to identify the layout. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. I will do it tomorrow.II 66 . such as coherence and cohesion. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are: Errors in Verb Tense Incorrect: When I came home. and organizational pattern of a letter. as given in the Additional Inputs section. based on format. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. and length of the letter. Introduce the students to paragraph writing. such as first of all. Instruct the students to use appropriate vocabulary and correct punctuation. I would do it now. Instruct the students to write letters on specific topics to check their progress. the children still hadn't finished dinner. whereas. Discuss the importance of organization of the body of the letter. if any. In addition. and on the other hand. List the restrictions imposed when writing formal letters. Explain to them what paragraphs are and why are they required. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. Present: If I had time. Past: If I had time. Errors in Tense formation Incorrect: He throwed it out the window. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. Errors in Subject . Correct: When I came home. Introduce letter writing to the students.Chapter Four Objectives In this chapter. I would have done it yesterday. Correct: He threw it out of the window. format. explain to the students the use of various linking words and phrases. You can discuss some of the errors that the students generally make while writing. language. Also. Explain to them the importance of layout and format of a letter. Instruct the students to identify the features of a good paragraph. Share tips to help them overcome these problems and improve their letter writing. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. Discuss the problems they may face. Explain to students the differences between formal and the informal letters. Explain to them the importance of linking devices in a paragraph. Tell the students about the importance of grammatical accuracy while writing.Verb Agreement Incorrect: There is many reasons why I can't help you. For this.
Incorrect: Texas is bigger than any state in the United States. lesser time you have for reading. if you are writing a letter to your relative. Correct: Everyone on the project has to attend the meeting. Jane. Correct: The more you practice.were late. (How easy?) Most adverbs are formed by adding -ly to the adjective.Fred. Correct: The young man writes badly. you will get better. Guidelines for Writing Letters Use the following tips to write a letter: Identify the nature of letter. whether it is formal or informal. Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well. Correct: John is absent. Incorrect: That is the most important of any other reason. Errors in Pronoun Subject . this one is better. check if the correct form has been used. and me . Correct: Texas is bigger than any other state in the United States. Example: She cooks well. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. Example: She is a good cook.Object Incorrect: All of us . Incorrect: The more you practice. Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English: Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. it should be informal. the less time you have for reading. but a few of the class are here. Incorrect: Everyone on the project have to attend the meeting. but a few of the class is here. Incorrect: Of the two books. Correct: She looked very good. (How does she cook?) This exercise is relatively easy. it should be formal. and I . Alice. Make sure the correct form has been used. If you are applying for a job in an organization. Incorrect: The busier you become. Correct: The busier you become. For example. Errors of Illogical Comparatives Check comparisons to make sure they make sense.were late. An adjective describes a noun and answers the ‘what kind’ question. Correct: Of the two books. Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad.Fred. Alice. Jane. Correct: All of us . ©NIIT Coordinator Guide – Personality Development Programme . Errors in Parallel Comparisons In parallel comparisons. Correct: That is the most important reason. this one is best. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. the better you will get.II 67 .
if you are writing a formal letter. Use standard font and color. Avoid using angry or offensive language. This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. For example. you can use abbreviations and symbols. Avoid describing highly confidential issues. Closing: It includes the conclusion or the summary of the message. The layout of the letter makes the first impression on the receiver of the letter. do not use abbreviations and symbols. The header contains the recipients' addresses. E-mail etiquette: • • Do not use letters in uppercase. Avoid describing legal or controversial issues. The following parts are included in the body of the letter: • • The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. 'Bcc' field: 'Bcc' stands for blind carbon copy. formal letters should be precise and to the point. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. The header of the e-mail message contains the following fields: 'To' field: The recipients' e-mail IDs are written here. ©NIIT Coordinator Guide – Personality Development Programme . Identify the nature of language and style to be used in the letter.II 68 . The organization of the body of the letter is also very important. If you are writing an informal letter. while the body comprises the main message. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages: Clarity: • • • • • • • Use an appropriate subject line. For example. Use an appropriate greeting. Use business English. Security and privacy: • • • Use the 'Bcc' field for multiple recipients. Identify an appropriate length for the letter. Proofread and check spellings before sending the message. Ask the students to draft a letter and then assess their progress based on the following parameters: Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. Quote accurate data/facts. Keep the message short and simple. Detailing: This is the actual content or body of the message. 'Cc' field: 'Cc' stands for carbon copy.
and emotions. and sarcasm. jokes. easily readable bits. b. Avoid humor. A topic sentence is the sentence in a paragraph that explains the main idea. What is a topic sentence? Why it is important? Ans. conflicts. Do not send e-mail messages to discuss confidential matters such as disciplinary action. A paragraph revolves around one main idea. A Paragraph is a group of sentences. Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. What is a paragraph? Ans. and personal complaints about coworkers.• • • • Avoid sending spam or unsolicited mass mails.II 69 . Avoid using chat language. acronyms. It is important because all the sentences in the paragraph are directly related to it. ©NIIT Coordinator Guide – Personality Development Programme . It is used to arrange content into small.
Sending mails by post may be expensive. on the other hand. and whereas. depending on the distance and the quantity of information being communicated. My aunt bakes a turkey and fills it with stuffing. Everyone eats more than usual. They prepare many traditional foods such as turkey. E-mail and post are different means of communication. 2. 3. E-mail and Post are similar in some respects but different in others Ans. In addition. the speed at which e-mail is transferred from one place to another is much faster than post. and at the end of the day we are as stuffed (full) as the turkey. 61. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. 5. large information can be sent from one place to another. Linking devices are words or phrases that are used to connect two or more sentences. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. In my family everyone brings a special dish for the thanksgiving meal. the information received can be forwarded to another destination with some addition in the content. It is also an important feature of paragraph writing. Thanks giving is a family celebration. a mixture of bread and spices. My relatives also make vegetables. Examples of linking devices are first of all. The sentences should be arranged in the following order: 1. What are linking devices? Why are they important? Ans. The receiver can use the information sent by e-mail and can manage the data easily. 63. 66. The content that is sent or received may be formal or informal. and at least four pies. and at the end of the day we are as stuffed (full) as the turkey. They prepare many traditional foods such as turkey. ©NIIT Coordinator Guide – Personality Development Programme . In my family everyone brings a special dish for the thanksgiving meal. For example. d. What is coherence? How is coherence achieved in a paragraph? Ans. They are similar in some respects but differ in others.1 Write paragraphs on the following topics: 1. On this day the Americans remember the first thanksgiving feast of the early American colonists. sweet potatoes and cranberry sauce. In both email and post. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph. Later. 67. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. They help establish a relationship between two sentences. salads. Thanks giving is a family celebration. Everyone eats more than usual. Coherence means logicality. What is cohesion? Why is cohesion important in a paragraph? Ans. 65.c. Solutions to Section 4. sweet potatoes and cranberry sauce. 4. e-mails are free of cost but post is not. However. and at least four pies. It is an important feature of paragraph writing. a mixture of bread and spices. On this day the Americans remember the first thanksgiving feast of the early American colonists. Ans. 6. 64. 62. This organization of data is not possible in the case of post. 7. e. My relatives also make vegetables. My aunt bakes a turkey and fills it with stuffing.5. salads. 2. Cohesion means unity of thought.II 70 .
Two fax machines are required to send and receive messages. In addition. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. In contrast. the transmission speed is slow as compared to fax. The usage of telephone is more convenient as compared to e-mail. e-mail can be shared among various users efficiently and effectively. Both e-mail and the telephone are means of communication but differ in many ways. Post provides simple communication. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . data can be managed more easily in e-mail. It is very easy to manage data because e-mail enables you to send the same information to different users easily. 3. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. 5. post allows you to send and receive a large quantity of information. In a telephonic conversation. 7. Both fax and e-mail are modern means of communication but are different from each other is several aspects. whereas a message sent through fax is delivered within a few minutes. However. 6. The telephone converts sound signals into electric signals. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. The telephone and post are different means of communication. Telephone communication is entirely different from that of a post Ans. E-mail is a much better medium of communication in comparison with other transmission methods.2 1. Solutions to Section 4.K. Post is cheaper but slower than fax. Ans. which can be transmitted over the line. E-mail and Telephone differ in many ways Ans. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form. A message sent through post is delivered to the receiver in many days. To send a fax. you need a fax number to identify the fax machine at the receiver's end. In e-mail.2. In telephonic communication. Post and fax are different in several respects. Fax is very different from an email Ans. Both telephone and fax use telephone lines to send and receive messages. because of its speed and broadcasting ability. The transmission speed of the telephone is very high as compared to the transmission speed of post.5. However. Electronic communication. Telephone and fax share certain common features Ans. City Public School R. Post and Fax are different in many respects Ans. The transmission speed for both is very high. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. Email is preferable for many reasons Ans. The telephone and fax are similar to each other in many aspects. E-mail can carry files in the form of attachments. whereas fax provides electronic communication. Fax also converts messages into electric signals that can travel through telephone lines. e-mails enable us to send large amounts of data and stored it for future reference. there is direct one-to-one interaction. E-mail allows various users to send large amounts of information to the other users. the person can hear the voice of the other person whereas in post. A message sent through post needs a postal address to reach its destination 4. They both provide a moderate level of security. persons can only read the messages written by the sender.II 71 . which is not possible in the case of telephone.
Ans. the residents have become easy victims of water-borne diseases. Heaps of dirt keeps lying on the streets. James School Leader 2. and greener due to regular maintenance. colonies like Nandnagri. The drains are open and keep overflowing with garbage and dirt. south Delhi. 2005. Our school is going to hold an annual function on 25th Sep. is not paying equal attention in providing civic amenities to the residents of different parts of the city. Thanking you. Supply of water is very irregular and inadequate. school leader of the City Public School. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . particularly. Your presence shall be a source of inspiration to the students. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. inhabited mostly by low-income groups. which are more cleaner. Our principal will preside over the function. Delhi. spacious. The residents fear outbreak of diseases anytime. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. are left to rot and stink. There are certain parts of New Delhi. I am James.The District Collector Delhi Subject: School Annual Function invitation Sir. Yours faithfully. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. In contrast.II 72 . Due to nonavailability of pure drinking water. The Principal will read out the annual report highlighting the achievements of the school in academics and sports. These are areas where VIPs and the rich reside. I hope you be able to spare some precious time from your busy schedule and grace the occasion. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. It will be a privilege for us to have you as our chief guest for the annual function. It is unfortunate that the Municipal Corporation.
Sc. 0234567 ©NIIT Coordinator Guide – Personality Development Programme . IT (II) year Roll No. IT (II) year examination. I have received the certificates for Roll Number 134567. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones. My roll number is 0234567. which belongs to Parul of B. Unfortunately. Adhiraj Singh. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi. I. I am facing a great amount of inconvenience due to the nonavailability of my certificates.Sc.Sc. IT (I) year. Subject: Received wrong set of certificates Sir.3. had appeared in the B. Adhiraj Singh B. a student of XYZ College.II 73 . Yours faithfully. I have submitted Parul Sharma's certificate in the university office. I request you to ask the concerned staff to send my certificate as soon as possible. Ans.
Yours lovingly.II 74 . so you must be feeling homesick. I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari. course in Faridabad. My new session will be starting in the month of April. In case you get time. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons.E. 2. You will be glad to know that the results of the annual examination are out and I have passed with distinction. I came to know from your brother that you are staying in a hostel. For this. Mata Gujri Hostel Balawala Dehradun 14 sep. Fortunately. In addition. please do come and meet me. How are you? I hope all of you are doing well at home. Firstly. Ans.4. I have made a few friends. as we would have enjoyed our college life as we enjoyed our school days. Hope you are doing fine. 2005 My dear Dad. I need to buy certain books and submit the fees for the new session. This would have made lot of difference. Do take good care of yourself. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. Ans. I can’t wait to meet you during the upcoming vacations. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. Rest is fine here and please do reply as soon as possible. Imagine you are staying in a hostel. John ©NIIT Coordinator Guide – Personality Development Programme . Yours affectionately. But I really wish we were in the same college. .E. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B. Our session has started and I too am trying to adjust to the new life. course.000/-. The first few days are tough. I will be able to meet all my requirements if you can send me Rs. I need to purchase stationery. XYZ 5. This is the first time you have been staying away from home.
Tell the students that reading refers to the ability of understanding any written language and is central to any profession. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. they can go for surface level reading when reading for pleasure. the benefits of the ability to read well. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section. you can use the following approach: Initiate a classroom discussion by explaining the importance of reading in our daily lives. the students should be able to understand the purpose and general content of the text. bold typeface. Ask the students to take a reading ability test by reading the comprehension given in Section 5. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time. This process is known as scanning. Explain to the students that reading involves comprehending and understanding a written document.4. underlines. Explain the importance of reading and how it can improve one’s personality. In this process. Tell them how reading improves one's perception and develops the thinking process. Explain the difference between direct and indirect speech while reading. they should also concentrate on nonverbal signals. and asking questions. It also involves drawing inferences. Understanding nonverbal signals. This skill is utilized more than the other communication skills of writing and speaking. the students have learned to: Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. After skimming. Discuss what is reading and what are the various types of reading. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. and various layout features. Tell the students that effective reading can be understood as a scientific process that involves: Skimming and scanning. Then. italics. Anticipating and determining the meaning of words.II 75 . However. making comparisons. ask them to attempt the relevant questions. Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas. the students should read the complete text slowly and carefully to identify the relevant information. Understanding the text structure. Understanding the paragraph structure.Chapter Five Objectives In this chapter. Explain to the students. ©NIIT Coordinator Guide – Personality Development Programme . These include elements such as fonts. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text.
Reading means understanding text. the students should look for the following clues and indications: Determining the word class: Understand if the word is a verb. chapter. page. Understanding the Structure of Text The structure of a text consists of various parts. To anticipate the meaning of a word. an introduction. A paragraph consists of the following parts: The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. which can also be used within a paragraph. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. or an explanation of a particular section or chapter. The second part: Consists of sentences that develop the main idea of the paragraph. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. if any. details. explanations. The introduction part mostly informs the reader about the content of the document. how is it related to the other words in the sentence. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. Most texts start with a title and sometimes a subtitle. examples. On an average. or section. an adjective. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. Determining the function of the word: Understand the function of the word in the sentence. each paragraph can have its own subtitle. The conclusion part puts the subject matter in the right perspective. or section.These layout features are: Heading: Refers to the title at the top of a document. Determining the relation: Understand the relation. paragraphs. that is. ©NIIT Coordinator Guide – Personality Development Programme . It is an important part of communication. Paragraphs are linked in a logical way by link words. Captions: Represent comments on figures. paragraphs contain between 75 to 150 words. What is reading? Ans.II 76 . between that word and a word that is familiar to them. and summary. and other supporting evidences. The heading indicates the subject matter being discussed in a particular document. therefore. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. or an adverb. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. Figures: Represent pictorial representation of an idea or a concept. These sentences may contain arguments. Subheading: Presents a brief summary. Each paragraph deals with one aspect of the subject. The number of sentences and words in a paragraph depends on the subject. a noun. such as title.
What does the phrase. "make the best of the opportunities". 6. Who. The two purposes of this lecture are: Ans. 3. interpretation. What are the different kinds of reading? Ans. Reading is an important communication skill. learning a subject.II 77 . Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. B ©NIIT Coordinator Guide – Personality Development Programme . Deeper level reading involves concept forming. we make notes. Usually. Reading is done for a variety of purposes. Ans. such as preparing for examinations. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). surface level reading and deeper level reading. 4. Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. and critical evaluation of the relevant content. Reading is of two types. Loud reading seldom leads to understanding the content.2. Why is reading important? Ans. 3. They are: Ans. it is not considered as reading. refer to? Ans. Reading is important to understand any piece of text. So. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities. Who will be able to make the best of the opportunities? Ans. according to the author. To help students determine what to read and how to read. Solutions to Check your Progress 2 1. Surface level reading is done mainly for pleasure. 2. gaining information. To encourage students develop a reading habit. Why is loud reading not 'reading'? Ans. Reading has many advantages. and seeking pleasure. Ans. 4. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. 5.
you can improve your vocabulary. 7. Indians have the good opportunity for exposure to the native variety of language. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text.Presentation and Public Speaking. the passage suggests that reading helps to improve writing skills. How does reading a novel improve one's personality? Ans. Why? Ans. Yes. We develop concepts. 8. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. As a result. For writing impressively. Yes. one should have a deeper understanding of the topic and a good vocabulary. Yes. Yes. you will be able to write more impressively. Does the speaker emphasize the need for exposure to the native variety of English? Ans. 11. 9. Do you agree with the view.II 78 .We do not develop concepts. Printed books in the native language are easily available and are within the reach of a common man. We read textbooks and other related books. the speaker emphasizes the need for exposure to the native variety of English to non-natives. Why does the speaker say that reading is a good source of entertainment? Ans. I do agree with the view that reading helps improve writing skills. 12. and a whole lot of other things. Slide2 supports this view. Yes. For both these requirements. magazines. ©NIIT Coordinator Guide – Personality Development Programme . This is because getting the reading material in printed manner in the native language is very easy. Do Indians have a good opportunity for exposure to native variety of language? How? Ans. Refer to Unit 7. reading is a must. 10. By developing your reading habits. Reading a novel helps us to develop a wider area of perception and a coherent thought process. which leads to an improved personality. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. We read newspapers.
Solutions to Check your Progress 3 1. One should not read without interest because the reader will not be able to understand the piece of text in such a situation. the reader will not be able to recall the text when he or she needs it. Name some material that people need to read on a day-to-day basis? Ans.. In addition. 16. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression.' What was Mohandas against? Ans. Can you add to the list? Ans. Why should one not read without interest? Ans. 14. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully. 15. Mohandas was impressed by Sheik because he was tall and strong. Why? Ans. 17.' Why was Mohandas impressed by the Sheik? Ans. 3.II 79 . 'He was not against eating meat. ©NIIT Coordinator Guide – Personality Development Programme . The development of thinking processes is a benefit of reading that is not known to most people. people who regularly read newspapers. As a result. is not known to many people? Ans. These two aspects help in maintaining good social interaction. 'Sheik had a bad reputation. What does the speaker suggest to the students to read. Which benefit of reading. Sheik advised Mohandas to eat meat if he wished to grow tall and strong. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. People should read newspapers and magazines on a day-to-day basis. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. What did the Sheik advice Mohandas? Ans. Reading improves our personality and general awareness. 2. according to the author. yet he was much impressed by Sheik..13. Mohandas was against telling a lie to his mother.
Against whom were the Indians fighting? For what? Ans. and wire. Mohandas stole money to buy cigarettes. Solutions to Check your Progress 6 Read the following sentences. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. canvas. Ans. People who had put up the exhibition bought a ticket for Nehru. Solutions to Check your Progress 5 1. Who bought a ticket for Nehru? Ans. The plane made by the Wright brothers was made up of wood. The Congress held a meeting in Kakinada in 1923. which are related to the passage. Indians were fighting against the British to gain freedom.II 80 . What did the Congress do in Kakinada in 1923? Ans. The little girl in the story was Durgabai. The experiment conducted by the Wright brothers enabled humans to fly. What was the important thing the Wright Brothers did in 1903? Ans. 3. How was the plane made by the Wright Brothers different from the modern planes? Ans. 3. These are among the six sentences. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. Why did Mohandas have to steal money? Ans. The planes of today are made up of Magnalium. How the experiment was conducted by the Wright Brothers an important event? Ans. 2. Who was the little girl in the story? Ans. The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . The Wright brothers made the first aeroplane in 1903. Write the letters indicating the six true statements in your answer book. which agree with the statements in the passage. 4. 2. Solutions to Check your Progress 4 1. 5.4.
II 81 . Mary requested me to lift that bag for her. Peter asked me to show him the way to Lal Bagh. 5. 3. 1. Sita asked me why I had given her only 3 marks for that answer. "I hate to go late. Mary said." Ans. "Can you kindly lift this bag for me. He admitted that he hates to go late. "Oh! What a long snake!" Ans. ©NIIT Coordinator Guide – Personality Development Programme . "Did you pay my fee yesterday?" Ans. 4. The child said. 6. They said. They said that they will not to go to the computer center from the following day." Ans. The child exclaimed that it was a long snake. "Will you please show me the way to Lal Bagh. Sita said. Govind said. "We do not go to the computer center from tomorrow. 7.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech." Ans. Peter said. 2. "Why have you given me only 3 marks for this answer?" Ans. Govind asked me if I had paid his fee the previous day." Ans. He said.
The teacher ordered all the students to submit the record notes by the following evening. The teacher said.4 1. Free from emotional agitation or nervous tension. The officer ordered his subordinates to report by 5 o' clock in the morning. She rued the fact that she had answered all the questions incorrectly in the exam. Absence of moral or spiritual values. given as a gift. The officer said to his subordinates. Burdened psychologically or mentally. A period marked by distinctive character or reckoned from a fixed point or event. 9. Absent-minded dreaming while awake. Characteristic of false pride. the state of being held in low esteem. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon." Ans. having an exaggerated sense of selfimportance. Solutions to Section 5. "You should report by 5 o' clock in the morning. to change location. relevant information or interconnection. given formally or officially. A purposeful or industrious undertaking (especially one that requires effort or boldness). Ans. proceed. the tangible substance that makes up a physical object. express moral judgments. She said." Ans. presented. 10. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. dignified manner or conduct. ©NIIT Coordinator Guide – Personality Development Programme . also write the other possible meanings for the same word.II 82 . have an emotional impact upon. "All of you should submit the record notes by tomorrow evening. Absence of light or illumination. "What a pity I have answered all the questions wrong in the exam!" Ans. Secondly. concerned with worldly rather than spiritual interests.8.
v. and history becomes stirring and epoch-making. He did not have time to write uuuu. and then even simple. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. Characterized by absence of emotional agitation. according to Nehru. x. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. quietly or secretly. Ans. Letter was not sufficient to convey all his thoughts. who came to Karnasuvarna. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. ordinary men and women become heroes. The ten comprehension questions covering the entire text are: 68. vvvv. q. s. Ans. Live (in a certain place). what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. t. wwww. r. A deceptive manoeuvre (especially to avoid capture). Completely clear and fine. u.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. ©NIIT Coordinator Guide – Personality Development Programme . In prison one cannot write long letters. w. He was weak. elevated in nature or style. Why was Nehru not able to convey everything that he wanted in his letter? tttt. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p.II 83 . 3.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. 2. Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. The ten multiple choice type comprehension questions covering the entire text are: 69. to avoid being observed.
The Discovery Of India uuuuu. Napoleon Bonaparte lllll. Jeanne d' Arc mmmmm. Abraham Lincoln qqqqq. Stalin Ans. Jeanne d' Arc cc. My Experiments With Truth sssss. Who started the Russian Revolution? nnnnn. Lenin ooooo. Indira Gandhi ggggg. Geetanjali ttttt. c. Godan ©NIIT Coordinator Guide – Personality Development Programme . Which is the most famous book of Nehru? rrrrr. Sarojini Naidu Ans. a. Kamla Nehru iiiii. d. a. Jesus Christ kkkkk. to discuss aa. Mahatma Gandhi hhhhh. c. to give sermons ccccc. For adventure yyyy. The best way to distinguish between right and wrong is: bbbbb. Letter was not sufficient to convey all his thoughts.II 84 . For touring India Ans. to discuss eeeee. Indira Gandhi bb. Mussolini ppppp. To whom is this letter addressed? fffff. y. to read Ans. For knowledge z.Adolf Hitler Ans.Ans. Lenin dd. For trade aaaaa. b. Why did Hiuen Tsang come to India? xxxx. to argue ddddd. Indira Gandhi was inspired by the story of: jjjjj. For knowledge zzzz.
Nehru himself wwwww. 1923 aaaaaa. None of these Ans. The Discovery Of India ee. If she ever found herself in doubt. On her birthday. Andaman and Nicobar Islands eeeeee. he reaches out to her from the prison through a letter. Naini prison. Where was Nehru imprisoned? dddddd. According to Nehru. Her mother yyyyy. 1917 bbbbbb. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. he sent her invaluable advice and his blessings. Ans. c. ©NIIT Coordinator Guide – Personality Development Programme . and told Indira that she should stay inspired by such people and serve her country. Write a summary of the letter without losing meaning of the text in about 150 words. Instead of the usual material presents. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. Tihar jail gggggg. Write a paragraph on Nehru's love for his daughter based on this letter Ans. she should never do anything in secret as if she had something to fear or hide.Ans. 1917 gg. 1914 Ans. Like a good father. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. b. Nainital ffffff. Through this letter. Her mother ff. and Mahatma Gandhi.II 85 . it is evident that Nehru loved his daughter deeply. b. 5. 1921 cccccc. c. Bapuji xxxxx. Naini prison. Nehru reminded Indira of heroes such as Jeanne d’ Arc. the best friend of his daughter could be: vvvvv. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. Sarojini Naidu Ans. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. Indira Gandhi was born in the year: zzzzz. Lenin. Nainital 4.
6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:
This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.
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Chapter Six Objectives In this chapter, the students have learned to:
Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions
Focus Areas To conduct this session, you can use the following approach:
Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:
Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.
After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"
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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:
Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility
Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.
2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.
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Comment on Schwamm as a loving father. The blind man started talking to the girl in a very friendly manner. Just to make his child happy.II 89 . said goodbye and got down at the station. it was not true that the stranger did not like small children at all. and tries to fight it by going and waving back at Schwamm’s son. Write a critical appreciation of the short story in about 100 words. Ans. and waved his hand in response to the small child. develops feelings for the little boy and does the same just for the sake of his happiness. He loved his child a lot. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. ©NIIT Coordinator Guide – Personality Development Programme . The father was keen to make his son happy. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. One man. not even a single passenger from the train waved back. It tells us how little incidents can make huge changes in our life. Schwamm decides to board the train to wave at his child. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. inspite of his past happenings. The stranger woke up early in the morning. 5. who regains hope and faith in everything because finally a man waves back at him. 4. Ans. The stranger. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. 6. The story revolves around a small kid. The stranger hated children because his wife died while giving birth to their first child. Solution to Section 6. Just for his child's sake. What is the central idea of this short story. However.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. The happiest person at the end of the story is Schwamm’s son.3. who dislikes children because of his wife’s death. The moral of this story is that determination is as important as taking the initiative to achieve a goal. subconsciously knows that his belief is baseless. Is there any message by the author? Ans. Why did the stranger hate children? Did he really hate them? How do you know? Ans. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy. The stranger thought that the kid was the reason for his wife’s death. The girl collected her things. who is very sensitive and emotional. he went to a different city to board a train. boarded the train. The train halted at Saharanpur. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. Schwamm was a very loving and a kind-hearted father. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face.
The school is reopening on August 1. Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme .Solution to Section 6. Ans. The suicide bombers escaped from the police. Ram has not paid the telephone bill. Has Ram paid the telephone bill ? 2.5 Convert the following statements into interrogative sentences.II 90 . Ans. Did Mary came to school today ? 3. Mary did not come to school today. Ans. When is the school reopening ? 4. 1. Ans. 2005.
organize the material around the objectives. Discuss the advantages and disadvantages of the various methods of presentation. They should look confident and establish good eye contact with the audience. sex. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section.II 91 . which helps in modifying the presentation according to the response of the audience. Preview key points: The key points of the presentation should be mentioned in the introduction. Tell the students to use body language as an additional support. Tell the students that rehearsals must be conducted before delivering the final presentation. or questions to capture the attention of the audience. Tell the students that further analysis of the audience in terms of age. Explain each point adequately: Any point that may be new to the audience should be adequately explained. quotations. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. you need to: Limit the content to a few key points: The content of the presentation can be chunked into key points. Then. the objective of the presentation needs to be clear. stories. Writing a content outline before the presentation helps present a structured presentation. Explain to the students the various methods of delivering a presentation. you need to: Capture the attention of the audience: Use jokes. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. nationality. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. Inform the students about the importance of organizing a presentation. Tell them how visuals can help them in making a presentation successful. you can take the following approach: Explain the various steps that the students should follow to create a successful presentation. Tell the students to follow the method with which they feel comfortable and confident. brainstorm and collect all the relevant material. Body In the body. and background knowledge should be made before the presentation. After the objectives have been clearly established. Each slide should contain a maximum of six points. The structure of a presentation consists of three parts: Introduction Body Conclusion Introduction In the introduction. The content and the style of presentation should match the objectives. the students have learned to: Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session.Chapter Seven Objectives In this chapter. Explain to the students the importance of using visuals in a presentation. Explain the importance of body language while delivering a presentation. ©NIIT Coordinator Guide – Personality Development Programme . Structure the information properly: The information must have a logical structure and order. Tell the students that analysis must be carried out throughout the presentation. Discuss the structure of a presentation.
Any doubts can be clarified at this time. Ask the students to give a PowerPoint presentation. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved.2 2. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success.4 5. Evaluate the presentation on the basis of the following parameters: S. stress. however. 1 1. No. Explain to the students that lack of performance does not necessarily mean lack of knowledge. This also ensures a quick revision of the content. audible voice Used correct pause.5 6 6. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme .1 2.5 3 3. Conclusion In the conclusion. lack of confidence and presentation skills can result in poor performance.3 5.2 5.1 6.3 2. Ensure that the ideas keep flowing: One key point should lead to another.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear.1 3. Encourage questions: Questions should be encouraged at the end of the presentation.II 92 .1 2 2. you need to: Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out.1 4.2 5 5. You might be having complete knowledge of a subject.4 2. A logical flow will also help in easy transition from one topic to another.1 5.2 4 4.
Prepare for the presentation well in advance. or diagrams that does not fit in the transparency are distributed to the audience as handouts. Markers of different colors can be used on a whiteboard to write or highlight information on the board.II 93 . graphics. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. the students need to: Structure the content logically.S. Whiteboard: A whiteboard is similar to a blackboard. At any point of time. ©NIIT Coordinator Guide – Personality Development Programme . the presenter can flip back to a previous page and refer to it. font sizes. or additional data. charts. types. They are cheap and affordable. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text. Handouts: Data in the form of figures. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. Dress appropriately. transparent plastic. They can be used more than once. 7 7. charts.1 8 8. Follow certain guidelines while delivering the presentation. Use visual aids appropriately. and styles in a presentation. Use effective strategies to remember the content. They are attractive to look at and are cost effective. Posters: Posters are large sheets of hard paper and can be used to depict pictures. No. and are made of a thick. Common Visual Aids The commonly used visual aids are: Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors. bullets.
©NIIT Coordinator Guide – Personality Development Programme .II 94 .
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