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Coordinator Guide – Personality Development Programme - II 1

CH A PT ER - SPEC IF IC IN PU T S: P A R T - I

Chapter One Objectives In this chapter, the students have learned to:

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Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning

Focus Areas To conduct this session, you can take the following approach:

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Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.

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Coordinator Guide – Personality Development Programme - II 2

Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.

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Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.

Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:

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Coordinator Guide – Personality Development Programme - II 3

II 4 . sidebars. He researched extensively on the Internet. John asked Monica to modify some pictures. He found a few mismatches and asked Sheila to rectify the errors. Team members from various departments where part of the project team. Meanwhile. he suggested that the buttons should be placed a bit lower so that the correct answer. Monica. David manually checked all the templates and gave suggestions to improve the usability of the templates. John also mailed Sheila the script for which the audio had to be recorded. created the buttons. As a result. She asked Ashish to install it. divided the content into lessons. arrows. For example. Sheila needed the audio software to edit the same. The team members were assigned different roles and responsibilities. He also wrote the script for the project. Chris was busy coding for the course. Chris changed the pixel values of the buttons. He wrote a large volume of code and checked the templates several times for errors. to make it more effective. and images for the frames. when displayed. David gave John ideas to improve the readability of scripts. After the templates were finalized. The project plan was made and shared with all the stakeholders. John also coordinated with Monicato discuss the various ideas for the kinds of images to include. Sheila made several phone calls to voice-over artists and fixed dates with them. and then wrote the script.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. John created the course by putting the content in the checked frames. Only Ashish was authorized to install the audio software. did not overlap the button. John also shared the script with David. ©NIIT Coordinator Guide – Personality Development Programme . This project involved developing a course about the basics of HTML. read books. John listened to the freshly-prepared audio and checked it against the script. David also suggested John to include some examples in the script. who loves working with colors.

Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. Some of the common responsibilities include installing and maintaining software. or sound effects. and Corel Draw. and other requirements for Web-related products. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. A computer programmer may be required to use various computer languages. analyzing source systems and business requirements. interfaces for intranets. and business processes. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. websites. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization:           Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. and working as client support representatives. ask the students to identify the roles involved.Based on the given case study. identifying business rules. and maintaining detailed instructions. Content developers: A content developer is responsible for writing and modifying programs. testing. The system analyst helps the organization get the maximum benefit from its investment in equipment. which are called programs. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. System administrators: A system administrator manages the hardware of computers and networks in a company. or help desk technicians. personnel.  ©NIIT Coordinator Guide – Personality Development Programme . the system administrator may also be responsible for providing training on support skills to the IT personnel. Web designers use software such as Photoshop. content developers provide technical support to end users. graphics. creating logical and physical data models. presales and services organizations. The content developer may design applications for various technical and commercial users. Sound engineers: A sound engineer mixes and synchronizes music. and the customers. Some of the other responsibilities include leading projects. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. Web banners. In addition. The network administrator should be accessible at all times to solve problems related to networks. customer service engineers. ISV partners.II 5 . providing in-house software training. voices. Network Administrator: A network administrator manages the network of the organization. Fireworks. Web designers: A Web designer designs Web pages. Programmers: A programmer is responsible for writing. In some companies. These programs specify instructions for computers to perform various functions. Illustrator.

Ans. He constantly evaluates his surroundings and analyzes situations. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. He is very innovative and takes initiative in all the functions related to his field. ©NIIT Coordinator Guide – Personality Development Programme . You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. However. Don is an avid sports person and has represented his college cricket team at the university level.Solutions to Chapter One Questions 1. 2. He has also worked at Smart Developers as a technical writer for one year. Don is also good at supervising tasks because he has excellent monitoring skills. If you have responded with a 'No' to most of these elements. He regularly organizes technical fests and seminars. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements. Short-term professional goals refer to the goals to be achieved within two to three years.II 6 . He offers his support and advice when required. your professional satisfaction level is low and you should look forward to improving your job conditions. and is currently working as a software developer at Technology Systems. Ans. he won the first prize in technical writing. Prepare a brief self-portrait of yourself for a professional career.Tech. he is not confident about his communication skills and is not comfortable doing sales. Write about your short-term and long-term professional goals. While working at Smart Developers. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B.

Ans. Ans. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme . which achievement has given you immense satisfaction? What.II 7 . Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list. Ans.):          Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4. These goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain. what do you want most from your job? If you were granted a wish. 2. as shown: S.):           Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5. To prepare a self-improvement plan. List your strengths. Prepare a self-improvement plan for the next five years. according to you. Select your strengths from the following list (This is not an exhaustive list. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3. which job or position would you like to attain? In your past.No. 1. Long-term goals are derived from the vision of the person. List your weaknesses. 3.Long-term professional goals refer to the goals to be achieved after at least five years. create a table with three columns.

What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities.No. She always strives to improve. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions. You can create your personal word portrait by answering the following questions: 1. which talks about pursuing one’s dreams. 15. prepare a portrait. 20. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. she accepts it gracefully and works towards removing her weaknesses. He should preferably be an M. A sample portrait is given below: Donna Bard is a kind hearted and honest girl. 7. He should always work towards building healthy professional and personal relationships. He should have good leadership qualities. you can create a word portrait of your prospective life partner by answering the following questions: 11. He should always exude high energy levels. What type of people irritate you? List the moral values that you abide by. He should be an avid reader and should constantly update himself with new technologies. 16. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. She is disciplined and loyal towards her work. Ans. List negative personality traits that you don't want your spouse to have. 18. 13. If you are single. He should aim for a peaceful and prosperous life. Similarly. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6.Tech. and should have strong management skills. 6. 3. ©NIIT Coordinator Guide – Personality Development Programme . She gets inspired by reading 'The Alchemist'. 9. describe yourself as well as your prospective life partner. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. he should enjoy participating in sports activities. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. 4. She works as a manager in an organization. She works hard and is known as a motivating team player. she tends to ignore her health care routine and this results in fatigue and depression. 5. 19.S. 2. List the minimum standard of performance that your prospective spouse should achieve. 14. 10. 4. 12. However. If any feedback for improvement is given to her. 8. Besides working hard. 17.II 8 . 5.

ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. To do this analysis. skills. the students have learned to:       Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. Ask the students to make a list of all the educational qualifications. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. Give the students a list of desirable qualities that organizations look for. and abilities. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. you can tell the students about the different types of interviews that are conducted.II 9 . To prepare students for the interview. Tell the students that to target a suitable job. At this point. values. as given in the additional inputs section. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. and special achievements as mentioned in their bio-data. Tell the students that before they apply for any job. it is very important for them to analyze the job opportunity. projects. you can take the following approach:       Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. This information is provided for you in the additional inputs section. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. Tell the students that it helps to know the various characteristics of interviewers. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. After this exercise. This exercise will help the students assess their personality. it is necessary to analyze the job opportunity and ensure that it matches their expectations.Chapter Two Objectives In this chapter. Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. which is common in all the organizations. The bio-data is the most important document in the interview. trainings taken. ©NIIT Coordinator Guide – Personality Development Programme . start with discussing the screening and selection procedure.

as shown: Expected Factors 1. Position offered 10. Future plans of the company 7. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. Products and services 3. ask them to refer to the company's website and brochures to gather more information.II 10 . ©NIIT Coordinator Guide – Personality Development Programme . Any news-making issue in the past 9. students who have been able to tap the job opportunity of their choice will be happy with the outcome. Annual turnover 4. Location 6. Others may find that the job opportunity does not seem to match their expectations. After all the students have selected at least one job opportunity. At the end of this exercise. Agreement contract/service bond 15. Remuneration/perks 14. look at their self assessment and career planning analysis. tell them to fill in the information in front of the respective factor in the table. Then. Maintain regular. Then. Keep your hands on your lap. Background of the company 2. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. Mirror the interviewer's techniques. and discuss the same with their friends. always remember to:        Shake hands firmly with the interviewer. ask them to assess it keeping in mind the 15 factors given to them.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. Relax! Don't rush through the interview. Job safety 11. Instruct the students to draw a table with two columns. ask them to select the job opportunity they think will match their expectations. Tips on Body language During an interview. Sit straight and alert. Qualities required 13. Give a formal smile. Type of work 12. Competitors 8. Number of employees 5. Give students time to research all information. Ask such students to select another job opportunity article and repeat the exercise. attentive eye contact.

a psychologist in the interviewer panel. Involves questions that are often framed beforehand. Involves direct assessment of the interviewee by the interviewer. Is usually used to screen interviewees. Can be held for all posts and for all levels. Is cost-efficient and less time-consuming. Involves questions that are asked on the area or field each interviewer represents. Has a fixed evaluation scheme to assess the interviewees. May be scheduled or unscheduled. Provides an interviewee several chances to present his/her abilities and skill set. Has a set of fixed questions for all interviewees. Features a selection process that is based on the collective input of several people. Has personnel representatives. Can serve as a platform to check validity of information in the resume.II 11 . Requires participants to appear for selection tests.Types of Interviews Different types of interviews are used in different situations. Is an interview between one interviewee and a panel of two or more interviewers. managers. and the cost that the organization wants to incur on the interview process. Involves presentations by companies who want to recruit the students. an on-the-job specialist. May be conducted for candidates residing in a different country or at distant locations. Is conducted over the phone. and occasionally. Usually involves each interviewer targeting a particular aspect of the interviewee's skills. Is a convenient and speedy method of recruitment. a video camera. Could involve walk-in interviews. The various types of interviews are:  A one-on-one interview: • • • •  Is an interview between the interviewee and one interviewer. A board interview: • • • • • •  A rotational interview: • • •  A walk-in interview: • •  A phone interview: • • • • •  A video interview: • • •  A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme . the time available. and special software. Is conducted by companies at the campuses of various colleges and universities. The number of interviewers may vary. Is conducted over the phone line by using a microphone. Is an interview of a candidate by different interviewers separately. depending on the factors such as the job profile. Is usually conducted by the government or large organizations. Is usually used to screen interviewees.

II 12 . Faridabad M. Address . 14. 21-D. Ans.1981.2 65.permanent : 410. Age 4. Academic qualifications Sl. Faridabad (HR) 6.Solutions to Chapter Two Questions 1.V. 81.M. Father's name 9. Passed AISSCE AISSE B. College Ambala. Faridabad (HR) 5. Limit the bio-data to two pages. Name of the post 2. Period From to : raovinay10@yahoo. 3.S. Telephone numbers : 0129 . Use simple and concise sentences.co. Give a consistent and symmetrical look. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam. Name 3. Surya Apartments.Tech % Marks Class 1. 21-D. 2.Engg.3092391 7. Use terms and phrases relevant to the industry. Date of birth.10. Faridabad D. Marital status 11. Prepare a good bio-data of yourself.24 First First First ©NIIT Coordinator Guide – Personality Development Programme . Address . No.V.66 78. D. Add a cover letter or note mentioning the code number and other details specified in the advertisement. E-mail ID 8.A. Here is a sample bio-data: Bio-Data 1. 24 : 410.present : Software Engineer : Vinay Yadav : 10. Surya Apartments. The following guidelines needs to be followed while designing a bio-data:       Avoid spelling and typing errors. Occupation 10.in : Mr.

and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. language tests. Prepare a brief description of your favorite subject or topic. In addition. Extra-curricular activities : Played cricket at the university level. logical reasoning tests.12. Date Signature 2. No. Personal interview: To prepare for a personal interview round.pm Rs. 15. C++. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. such as RDBMS and Operating Systems. and an answer as to why you chose this topic. and always mention if you have contributed to the advancement of any application during your training session. Professional skills 16.000/-pm 13.II 13 . Group discussions: In the group discussion round. 2. Work experience: Sl. Here is a plan to prepare for an interview for a software engineer's post: 1. You can practice group discussions with your friends and improve upon your communication skills. organizations ask candidates to discuss a specific topic among themselves. Oracle. list down your learnings. Project work preparation: Most organizations focus on project work because it reflects your own work. The topics can range from current events to technical topics. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds:    Preliminary written tests: This includes IQ tests. Personal attainments/distinctions : Organized technical fests and seminars. You can prepare for the preliminary written tests by using books that contain sample tests. such as ‘Role of JAVA in the Internet’. and technical knowledge tests. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. : Available on request. 20. such as:  Why did you choose this particular project?  What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone. 14. and discuss them during your interview. References : C. such as writing a technical paper or participating in seminars and technical competitions.000/. Won the first prize in technical writing. Ans. aptitude tests. 10. Special attainments: List down all your special achievements. and System Analysis and Design (SAD). ©NIIT Coordinator Guide – Personality Development Programme . Briefly write out a preparation plan for an interview for a software engineer's post.

Principal accomplishments : Modeling. A software professional may possess any of the following traits:                      Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . Ans. Leadership quality : Handling different projects related to software systems. and System Analysis and Design (SAD) • 4.Tech  Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system. Prepare a list of your strengths and weaknesses. developing. and maintaining the software system. C++. The qualifications and skills that will help you get selected for a job are:  Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics. Ans.3. Maths College: B. List your qualifications and skills that will help you get selected for a job.II 14 . Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C. Chemistry. Oracle.

My name is Vinay Yadav and I am a software developer with Technologies System. Ans. : Managing different projects related to software systems. developing. Chemistry. and I am aspiring to do an M. and System Analysis and Design (SAD). Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills  Skills related to job : C.M. and maintaining the software system. I have done B. Oracle. from M. : Modeling. 6.Tech : 1 year of experience as a technical writer.II 15 . I have been brought up in a atmosphere where discipline and respect for elders is a way of life. C++.Tech. Ans. Based on the above-mentioned qualities. Assume that Vinay possesses the following qualities:   Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics. Ambala. ©NIIT Coordinator Guide – Personality Development Programme . Because he has a strong technical experience and good interpersonal skills. I believe strongly in values like honesty and hard work.   Interpersonal skills : Ability to analyze situations. Vinay plans to become a project manager in the next two to three years. Vinay has identified a goal for his professional life. : Designing a software system and writing code for different modules of the software system. Handling a team of seven software professionals. Engineering College. Maths : B.5. 3 years of experience as a S/W developer.Tech. Introduce yourself. I am a person with a high degree of integrity and team spirit. giving comprehensive information about yourself within two minutes. Responsible for making high-quality software systems. Identify an appropriate career goal for yourself by matching your qualities to the job.

In addition. you can take the following approach:   Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview. and they may not have answers to all the questions. and they should learn from such experiences. They will feel light and enthusiastic. such as by giving mock interviews. Discuss the ways by which the students can release stress. professional experiences. Before the students give a mock interview. ©NIIT Coordinator Guide – Personality Development Programme . Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. The questions can be related to their educational qualifications.II 16 . the students have learned to:    Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. if they interact with the fellow candidates. They also have their own set of strengths and weaknesses. Explain to the students that the other candidates appearing for the interview are also like them. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview.   Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds. Explain to the students that failure in an interview should not dampen their spirits. they can answer all the questions and can overcome any obstacle. and the various interpersonal and job-related skills mentioned in the bio-data. it will help divert their minds away from the stress and nervousness. Explain to the students that if they are well prepared. ask the students to practice mock interviews with their friends. Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. ask them to get the summarized results of their self assessment and career planning analysis with them.Chapter Three Objectives In this chapter. They should follow a philosophical approach and start thinking of the next job opportunity.

Promptness while answering 34. Clarity of answers 31. His/her resume 22. His/her listening skills 40. 10. Eye contact level 25. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1. 7. Confidence level 28. His/her dress 19. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme .The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. Clarity of introduction 13. His/her posture 16. The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4.II 17 . Ability to use suitable closings 37.

I blame myself for my mistakes. I am very critical of any displeasing behavior around me. defeats. For example. Give the students some statements that convey the behavior pattern of a person in a given condition. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. they should also know about the questions that the interview committee may consider. to be used if the students strongly disagree with the statement. I feel a compulsive need to prove my worth. 26. ask the students if they are feeling more comfortable facing the interviewer. I am extremely impatient and get easily frustrated.After the mock interviews. 23. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. the interview committee will be able to determine if the candidates can work cordially. ©NIIT Coordinator Guide – Personality Development Programme . I am apprehensive in handling responsibility. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). 24. Tell the students that besides knowing about the possible questions that can be asked during the interview.II 18 . This will help them assess their actual stress level. I feel insecure and anxious about my future. Tell the students that by judging their team building and coordinating skills.No. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. Tell the students that they can rate each statement by entering the number in the respective rating column. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. consider the following questions: 21. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. I wish for immediate appreciation and recognition. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. The ratings vary from 4. as shown: Personal Stress Index S. I find my life unfulfilling and meaningless. 25. to be used if the students absolutely identify with the corresponding statement. to 0. and failures. I feel anxious about undertaking new endeavors. The body language of the students will tell the interview committee about their nature and motivation level. 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. 22. they need to rate each statement from 0 to 4. Ask the students to create a table with seven columns. Accordingly. they will be judged on the points given above.

A PSI between 10 and 20 indicates a favorable level.After the students have completed grading the statements. and a PSI between 20 and 40 indicates that the students need to be counseled. Keep the scores of the students confidential and create an appropriate action plan for each student. ©NIIT Coordinator Guide – Personality Development Programme . ask them to add the ratings given to the 10 statements. A PSI of 5 or less indicates an exceptionally low level of stress.II 19 .

Warn the students that the inputs or suggestions for the values. Do not make unsolicited comments and avoid politically incorrect language and humor. Find out about the organization's rules and regulations. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. the canteen. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . general practices. Ask if there is an official manual that provides such details. Provide them with the tips given in the Additional Inputs section. After they have completed the assignment. Explain to the students the importance of giving their best in the first assignment. and regulations of the organization should be kept reserved for a proper opportunity. For this. Explain to the students the positive effects of being enthusiastic. discuss with them the evaluation process and then disclose the name of the best student. you can take the following approach:      Initiate a classroom session by discussing with the students how they should spend their first day in office. They should try to know more about the parameters to evaluate performance and behavior. They should be extra careful when interacting with others and handling a new project. rules. Observe the students while they work on their respective assignments. Wear a smile. and the coffee machine. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. and protocol. Clarify any doubts and seek information from your new colleagues or the HR personnel.No. This is because a favorable first impression can lead to several good opportunities. Be careful about what you say. Instruct the students that they should not hesitate to give inputs regarding the existing projects. give the students an assignment and ask them to complete it in a particular time. it always helps if they know what to expect throughout the day and how to conduct themselves. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. Arrive at the assigned time and report to the concerned person. There is usually not much work to be done on the very first day. Use formal language.II 20 . On the first day at work:        Be punctual and report on time. Introduce yourself and engage in conversation with them. Explore the building and find out the location of various departments and facilities. such as the restroom. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. such as: S. Such suggestions should be given only after prior consultation with seniors and colleagues. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. This will give them an impressive start and enable them to rise faster in their careers. Familiarize yourself with the people who are introduced to you. Look confident and feel comfortable.Chapter Four Objectives In this chapter. However. In addition. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. this attitude gets rubbed off on their colleagues. Familiarize yourself with the new surroundings. the students have learned to:   Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. Do not hesitate to ask questions. they need to follow the hierarchy protocol. If they are full of enthusiasm. Feel secure and positive. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. Overachieving the Targets Tell the students that they will be observed closely the first few days. they will be able to get along with their colleagues easily.

they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. Ans. In addition. If they wish to secure a rating of five. Presence of team spirit will enable them to accomplish their project and organizational goals.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. Explain to the students that their behavior. Accept feedback with a positive attitude. Short-term professional goals refer to the goals to be achieved within a span of two to three years. Keep learning new things to boost your confidence. they should try to overachieve the targets and improve upon their past performances. Appreciate your qualities and be proud of them. Tell them that the tips apply to all situations. new employees should strike a good rapport with their seniors and team members. Always try to help others. Think positive and talk positive. Pamper yourself. Recognize all of your accomplishments and make a list of them.II 21 . and extra efforts also affect their rating. These things need not necessarily be related to your job. Make a list of your qualities. they should not concentrate on only achieving the explicit targets. Therefore. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. It affects your personal and professional life. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. This is because the lack of confidence in one area influences the other area. Solutions to Chapter Four Questions 1. Do not take feedback on your projects personally. Ask the students to list down situations where they may not feel confident. give them the list of tips that will help them overcome their problem. In addition. Stay healthy and fit. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. Believe in prayers. tell the students that it is not enough to simply achieve the targets. Exhibit what you do best and teach it to others. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . team participation. Tell them that the situations can be personal or professional. List out your short-term and long-term goals in your professional life. The list of statements is as follows:               Get your priorities straight. After they have written the situations. they should simply find clues to their problems with the help of these tips. Enthusiastic Team Player To create a good impression in an organization. If they feel low. the client perceives the organization to be reliable and ready for tough assignments. Do not underestimate yourself. If the employees are enthusiastic.

according to you. which job or position would you like to attain? In your past. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. If you have responded with a ‘No’ to most of these elements. what do you want most from your job? If you were granted a wish. make an action plan to achieve these goals. Long-term goals are derived from the vision of the person. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme .II 22 . which achievement has given you immense satisfaction? What.If you have responded with a 'Yes' to most of these elements. After you have identified your short-term and long-term goals. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2. Long-term professional goals refer to the goals to be achieved after at least five years. Ans. Long-term goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain. your professional satisfaction level is low and you should look forward to improving your job conditions. you are satisfied with your current position and you should look forward to achieve your long-term professional goals. Prepare an action plan to achieve your goals.

43. Take the long pending leaves and get yourself enrolled for the M. course. Time span already given. 29.II 23 . Make efforts to get noticed by always appearing confident and enthusiastic. Ask your team members and seniors about the performance evaluation procedure. This will help you continuously assess your performance status. The list of obstacles can be as follows: 37. 30. 39. In the next three years. 44. 38. Take your first assignment very seriously and deliver your best. Now. 41. Ask your project manager to give you a chance to work in projects that involve new technologies. 28. In the next three years.' Then. Continuous process. You can use the following strategy to make a good first impression:       Utilize your first day in office in getting familiar with your colleagues and the office environment. 36. This will lead you and your team towards success. 46. allocate a deadline for each activity. Make efforts to get noticed in your team. Heavy competition. Learn about the new technologies. This will reflect on your work and people will want you to work with them. Plan out a strategy to make a good impression on your first job.Tech. make a list of things to be done to reach that level. ©NIIT Coordinator Guide – Personality Development Programme . Write this list in the column 'How I plan to do. If you are not comfortable about a specific aspect about the organization. make a plan to remove them and start working as per the plan. Start making your list of accomplishments and start working on the list of shortcomings.' The list can be as follows: 27. 3. Now. 40. write that it in the column 'What I plan to do. Acquire a position of a senior software engineer or a team leader. You can plan to remove your respective obstacles as follows: 42. Lack of time to enroll for the course and to study. Ans. Working on similar types of project again and again. After you have identified the obstacles. The time span can be mentioned as follows: 32. Take extra measures to perform better in your first assignment because it will help form a favorable first impression. Family planning to relocate. study with a friend who is doing the same course. Always be ready for any opportunity and make sure to give your best performance. Good leadership qualities to be identified. 45. if you have joined an organization as a software developer want to become a project manager. 35. 34. Always appear enthusiastic and full of confidence. Try to collect all the information related to your organization and understand the atmosphere of the organization. Always support your team members and cooperate with them. In the next two years. Devote two to three hours in a week for studying. Discuss your goals with your family and seek their support. Be ready to take on new challenges. If possible. Acquire a Master's degree in Technology. Remain in the current office for the next three to four years. Build a bond of trust and understanding with your team members. Write the respective deadlines in the column 'When I plan to do'. Represent yourself as an enthusiastic and confident person. Start handling two teams simultaneously. raise the issue in an appropriate manner. list the possible obstacles against each point.For example. 33. 31.

the students have learned to:      Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives.II 24 . or not urgent. however. Explain to the students that being physically fit will help them maintain good health and perform optimally. Urgent work needs immediate attention and provides less time for execution. This can cause self doubt and depression. Therefore. important work. but need to be performed in the future. thereby ignoring the important ones. urgent. Again. To accomplish their tasks efficiently. This will enable them and their team to enjoy their accomplishments. students should prioritize their tasks. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . On the other hand. Adherence to commitments always boosts confidence. advertising this belief will help in creating a positive environment around you. ask them if they are utilizing all their skills and abilities. After they have made the list. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. one should take care to complete all urgent work on time.Chapter Five Objectives In this chapter. It is necessary to think well about yourself if you want others to think well about you. In addition. their performance goes down and they feel depressed because they could not complete the important work. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. They will stay active and full of energy throughout the day. You may have complete knowledge of a task. you can take the following approach:        Initiate a classroom session by asking the students to list their skills and capabilities. They should be practical and reasonable while planning their work. if not managed properly. Explain the difference between important and urgent work. As a result. can become urgent after some time. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. not important. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. Inform the students that they should not keep unrealistic targets because it might result in setbacks. Then. In addition. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. This will help them be enthusiastic and increase their confidence level. Urgent work need not be important. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. If a deadline has not been given for an assignment. even after investing all their energy. Tell the students that they should always fulfill their commitments. Now. Tell the students that planning should immediately be followed by implementation. it is important to manage the various tasks and complete them within the specified time. ask them to list other tasks that might not be important. To manage a task. Any delay will result in loss of energy and enthusiasm. lack of time can result in poor performance. ask them to prioritize in order of execution. they should set their own deadline and work towards achieving it. Tell the students to keep the final list with them for future reference. a person should categorize it as important. Therefore.

positive attitude. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. Do not skip meals. Solutions to Chapter Five Questions 1. John needs to work on the following aspects:  Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. Give the students the following list of tips. This will help in boosting your confidence on a regular basis. Following is a sample list of qualities possessed by John:    Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. It also enables you to relax your nerves. After a hard day at work and going through several daily chores. List out your qualities among the potentials given in this module. Besides being assessed on your educational and professional standards by others. 2.II 25 . and physical fitness should also be recognized. ask the students to list the various physical problems they face while working. Make a list of all the tasks. This process will help them assess their real potential. Follow healthy eating habits. This beauty can be the nature or some good work going on in your neighborhood. When we talk about education and profession. Now. This list will help them remain healthy and active while coping with a busy work schedule:       Take 10 deep breaths. The appreciation and encouragement act as motivators and increase his potential. However. ©NIIT Coordinator Guide – Personality Development Programme . You can do this exercise anywhere and at any time of the day. The result will be surprising because most of the students will realize that they have not gone for a health check for years. Admire yourself. Ans. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. Making commitments: After setting the priorities. Many people tend to ignore these factors. In addition. This will help them accept new challenges and perform better. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. He sets realistic goals. assess yourself and list down the good qualities that you possess. How do you propose to overcome the deficient potentials? Ans. Tell the students that they can take care of themselves if they follow these health tips. Perform small exercises. John makes commitments and works sincerely towards meeting the deadlines. Once in a week. This enables him to accomplish the tasks in a proper manner and within the specified time. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. have an organic fruit everyday. Few get the time to exercise or play a physical sport. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. and consult a dietician for further guidance. factors such as enthusiasm. This will help you remain organized. ask them to write the last time they went for a health check. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. they will be able to manage their responsibilities in the specified time. Setting priorities with practical approach: John sets his priorities before starting any work. most of us tend to ignore the beauty around us. Tell the students that if they are healthy. In addition.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. Ask the students to describe their health care routine. they will be full of life and vitality. Entertain your spirit.

 Time gap between planning and execution of project: John tends to delay the execution of planned projects. He will ensure that all projects are executed on time.II 26 . John can take the following steps to overcome his weaknesses:   He will consult the physical trainer. ©NIIT Coordinator Guide – Personality Development Programme . This results in loss of energy and enthusiasm. set up a fitness routine. and follow it regularly. he will share the schedule with his team members and his seniors. To ensure success. This will help increase his physical fitness.

without becoming distracted. avoid delaying task execution. He diligently responds to all the forwarded mails from friends and colleagues. He is not climbing up the corporate ladder even after three years in the organization. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time.Chapter Six Objectives In this chapter. they can use ‘To do’ lists. His colleagues flock to his workstation because it is a good place to hang out. In addition. Work only on those tasks that cannot be delegated. At the same time. she is completely down-to-earth and unassuming. if you can do so. After discussing the two different personalities. They should maintain the time log on a daily or weekly basis. she plans for the known and the unknown. they will be able to assess whether they have utilized the time well. You can ask the students to use the format for time sheets given in the additional inputs section. This ensures that you are in a better position to manage the day ahead. Tell the students that they can follow several tips to manage their time better. Tell the students that they should maintain a time log. tell the students to adhere to the following guidelines to manage time effectively:      Plan and organize: Take out time for planning and organizing. the students have learned to:    Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. he does not really like doing extra work. At the end of the day. Delegate work to others: Identify tasks that can be delegated. Refer to the Additional Inputs section to get information on the ‘To do’ lists. ask them to prioritize the tasks and allocate a time period for each task. Ms Balanced is a smart. After reviewing the daily time log for four to five days. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. By doing this exercise regularly. She helps people around her and nurtures them because she believes in their potential. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. you can monitor the amount of time you spend on doing tasks. and avoid trying to be perfect in all the tasks undertaken. Every day. Failing to plan is equivalent to planning to fail. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. successful. and then state the various guidelines that can be followed for effective time management. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. Multitask: Do more than one task at a time. ©NIIT Coordinator Guide – Personality Development Programme . it is just that he cannot say ‘No'. wherein they can write all the tasks to be done and allocate time based on the nature of the work. they will not feel frustrated if they cannot complete specific tasks. He does not have time to pursue his hobbies and interests because he is in office during most weekends. and pays attention to smallest of details. such as planning. prioritizing. By listing the activities performed in a day and the time spent on each activity. Use time sheets: Time sheets can be analyzed to find ways for saving time. He would rather suffer himself than let his image suffer. and taking sufficient breaks when performing a lengthy task. To create this list. committed. They also help you prioritize tasks. Maintaining a time log will enable them to assess their pattern and identify their problem areas. Ask the students to make a list of tasks that they do in a day. Then. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. if any. However.II 27 . Inform them about the various behavior patterns that can be followed to utilize time in a better manner. you can take the following approach:      Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. which could otherwise throw work out of gear. If only he could learn how to rule his life instead of allowing other people to rule it. and popular person. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. You should keep referring to them during the day.

hobbies. Therefore. assign some time for interruptions. you do not feel stressed. Update the list constantly. Tell the students that effective time management results in:      Ability to control one's activities: Effective time management helps you prioritize and organize your activities. you can make sure that deadlines are met regularly. Prioritize all your tasks. Always plan for less than 100 percent of your time. Allocate time for pending tasks. Handle interruptions well: When planning your activities. divide a task into a number of smaller tasks and start doing them one by one.   Conquer procrastination: To avoid procrastination. Do not plan for 100 percent of your time. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. This puts you in control. ©NIIT Coordinator Guide – Personality Development Programme . Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. There are two types of 'To Do' lists:         Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do. Deadlines being met consistently: By prioritizing tasks and organizing schedules.II 28 . To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. More time for family. Plan for tasks that have deadlines. and friends: Time management helps you restore the balance between work and leisure hours. 'To Do' lists and time sheets are the tools that you use to manage time.

Use a time sheet to track your time. and use a 'To Do' list to plan your activities. List your activities for a week or a fortnight. Analyze whether your time is being spent usefully. 2.II 29 .You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. It helps you track your time and analyze whether you are spending your time productively. To use a time sheet effectively: 1. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme . 3.

and they can even pay off their bills online while listening to their favorite music. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. As the changes occur in one's personal and professional lives. With every change in the daily routine. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also. It is a continuous process. Ask students to think of ways to save time and still complete all the tasks for a specific day.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. they can watch movies on TV while performing household chores. they can make phone calls while watching television. During the weekend. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. They should enjoy this activity. For example.II 30 . Now. ©NIIT Coordinator Guide – Personality Development Programme . Suggest to the students that the continuous time management process should not tire them. There can be many more ideas based on the number and types of tasks listed by the students. they can make a list of points to be discussed in a specific meeting. they should think of innovative ideas to manage time. one should make a mental note of the change and try to manage the schedule accordingly. They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. Tell them that they can refer to their personal time management survey form. While traveling for office. based on their lifestyle and comfort level. These new ideas can help them manage time better and improve their performance. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. Tell the students that. the time management schedule also gets altered.

However. To create a time log.' A sample time log is shown as follows: S. ©NIIT Coordinator Guide – Personality Development Programme . not all the colleagues were interested in continuing with it on the same day. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. or 'Not attended to. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. Started to initiate a fun activity at work. In the fourth column. The meeting had to be postponed for another hour. This delayed the subsequent tasks. therefore. This delayed the rest of the activities. had to work upon another task and this activity got postponed for the next day. Worked on the reports and cancelled going to the gym.No. create a table comprising four columns. You can also prepare a time log to manage your weekly or long-term tasks. 3. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. This resulted in delay in planning and executing the meeting. and the third column will contain the time allotted for the corresponding task. Prepare a time log for utilizing your time and note down your own reactions to your time management. 6. 2. 1. Prepare a time log by listing the tasks to be done in a day. The first column will contain the serial number. it took two hours. 'Incomplete'. The module could have completed in an hour.II 31 . In addition. These activities should be given equal importance. Ans. however. the second column will specify the task.Solutions to Chapter Six Questions 1. Skipped lunch for this reason. 4. specify the result as 'Completed'. Based on the result derived. 5.

30 12.30 to 4. Identify your weaknesses related to time management and create a plan to overcome it. Ans.30 to 12. This will help me save time. I will say 'No' to the tasks that do not contribute to my goals. I plan to do the following:    I will have a practical approach towards work and will try to strive for excellence rather than perfection. Instead of making personal targets.00 11. This unnecessarily delays the things and affects the complete schedule. to be followed daily for 4 weeks. I will involve my team members in my work.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1.30 to 5.30 3.00 10. is as follows: Time 9.00 to 11.30 to 2. 3. This will help me achieve the targets on time and will enable others to learn and improve upon their performance. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time. This results in too much of work and effort. Here is a sample list of weaknesses related to time management:    I try to do each and every task to perfection.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme . I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues. I will make team targets.II 32 .30 2.00 to 10. both planned and unplanned. irrespective of the requirement.00 to 11.2. to be followed daily for 12 weeks.30 A time commitment plan for Module 2 of the first semester of MCA.30 11. To overcome my weaknesses. A time commitment plan for Module 1 of the first semester of MCA.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4. Ans.00 to 10.30 to 3. is as follows: Time 9.30 to 1. Learning to say 'No' will help me save a lot of time. This results in an increased amount of work.

30 to 1.30 12.00 to 11.30 ©NIIT Coordinator Guide – Personality Development Programme .30 to 12.10.00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.00 to 11.30 11.II 33 .

Suggest that they should gain knowledge by reading content related to their field of work. Do not react instantly: Reacting instantly to criticism will only show your insecurity. ignore it at once and move ahead. If you are calm and composed. Attaining a good personality depends upon various factors. you should work upon it. and resorting to emotional outbursts will only aggravate the situation. After you have identified the reason. offering arguments. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. If a person criticizing you is doing it out of habit or frustration. logical analysis. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . For this. If it is a genuine criticism. To improve your personality. There are no specific aspects that determine a personality. admit it instead of giving excuses. Take corrective action: Instead of getting depressed or developing an inferiority complex. Absorb genuine feedback: If the reason behind criticism is improvement. the students have learned to:     Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. Make it a learning experience: There is always something to learn from criticism. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. instead. gaining knowledge is futile if the students cannot express themselves properly. It includes various aspects of your lifestyle. and successful experiences can also help in increasing their confidence level. Students can use the following ways to accept feedback and criticism gracefully:         Accept your mistakes: If you have made a mistake. you should never get defensive. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. Tell the students that their personality grows along with them. However. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. You should always learn from your mistakes. If the criticism is about behavior or habits. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. Raising your voice. If more than one person is making a similar comment. you should reply through your work. you should learn from your mistakes. you are in a better position to assess the situation. Concentrate on how to gain from the criticism. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. you should look at the possible reason and work on it. you should learn to stay calm and ignore it. the better their personality will shape up. you should not react instantly and reply by using harsh words. they should observe their surroundings and interact with learned people. Ignore specific feedback: Always identify the source of criticism. Irrespective of the kind of feedback. Acknowledge the reason: If the reason behind criticism is competition. The more knowledge they gain. you should continuously assess your behavior and work on the shortcomings. your family and friends can guide you. Giving lame excuses will add up to your negative behavior. discuss it at length and get to know about the reason. If it is out of jealousy. They should keep themselves updated with their field of work and current affairs. they should work upon improving their verbal and nonverbal communication skills.II 34 . you should work upon it and try to improve yourself. If the reason behind criticism is jealousy. In addition. ignore the criticism. you should always be ready for feedback and criticism. you can take the following approach:    Initiate a classroom session by explaining the importance of a good personality. Factors such as courage.Chapter Seven Objectives In this chapter. For this. Provide the students with the list of problems they can face while communicating with others.

therefore. they were unable to induce the dramatic effects like various emotions and sound effects. If a person wants to convey sincerity in his or her intentions. The inability to make an eye contact is regarded as a sign of uncertainty. and language. form a list of common problems faced by students. A good vocabulary is necessary for effective speaking. voice modulation. In addition. tone. the students should think of the scenario they are depicting and should bring emotions in their body. the students were unable to convey the correct meaning of the story. Here is a list of some of the problems that the students may have faced when narrating their story in the class:   The students were unable to make eye contact with the rest of the class. 55% respectively. it is best conveyed through eye contact. Use hand and face expressions to enhance the expression of what you are talking about. The students should improve upon their vocabulary and grammar to make a good impact on others. Then. Communication depends upon three factors: words. it is necessary to inculcate positive attitude for effective communication. They can narrate or describe an incident. For this. your verbal communication should be consistent with your body language. verbal and nonverbal. Verbal communication is based only on voice. 38%. Therefore. Verbal communication skills consist of tone. Therefore. The students were nervous and felt stiffness in their body when facing the class.II 35 . ©NIIT Coordinator Guide – Personality Development Programme . Based on their reply. and. they will be able to express the same. Ask students to record their voice in isolation. nonverbal communication is also an integral part of communication. a person should be knowledgeable and an effective communicator. Here is a list of some of the problems that the students may have faced when recording their narration:    They were unable to make it sound interesting because they had to express themselves only through voice. The following tips will help the students improve upon their verbal communication skills:    When recording. Due to the lack of knowledge of vocabulary and grammar. and body language. you also need to improve upon your nonverbal communication skills. ask the students to narrate the same in front of the class. ask them to list down the problems they faced in both cases. Because some students were not able to modulate their voice. Therefore. The use ratio of these three factors in any communication is 7%. If they are able to feel the emotions.To have a good personality. it is necessary for a person to depict his emotions and feelings effectively through his voice. volume. The students should practice voice modulation to depict the emotions properly. The students can use the following tips to improve upon their nonverbal communication:   Use eye contact when communicating. Now. The difference between flat and modulated voice is similar to the difference between bland and spicy food. a person with a positive frame of mind is more comfortable making gestures while communicating. Listeners tend to pay more attention to facial and body expressions. There are two types of communication skills.

people should also remember their failures and should learn from their mistakes. Shoes: Wear comfortable. This change should reflect in my personality in one or two months. This helps them develop their personality. Hair: Hair should be clean and neatly trimmed. Nails: Nails should be clean and clipped. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. add a few more qualities that are helpful for total personality development. 2. Dental hygiene: Brush your teeth regularly. Makes colleagues feel comfortable about working with you. they should ensure that it does not chip. Do not wear sports shoes to the workplace. Body odor: Take a bath daily and look fresh. Within a month. Apart from the above nine qualities mentioned on personality development. Then. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. they should be of the correct size. Ans. They should not be faded or torn.II 36 . The various benefits of good personal grooming are:     Helps establish credibility and gain the trust and confidence of peers and supervisors. This quality is an aggressive form of being confident and is crucial for having a good personality. I can utilize the time spent traveling to and from office for reading. Women should file their nails. If they wear nail polish. Facial hair: Men should be freshly shaved. Solutions to Chapter Seven Questions 1. I should be updated with the knowledge related to my field. Clarity of thought and vision reflects on your personality and therefore improves it. The additional qualities that can help you enhance your personality are:      Enthusiasm: Being enthusiastic accentuates your personality. Avoid heavy make-up and jewelry: Women should never over-do their make-up. Use a mouthwash. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. Ambitious people always stand out to achieve their goals and this quality develops their personality. The hairstyle should be neat. Clothes should not be too loose or tight. they should neatly trim the same. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. I will think of new ideas to improve my time management skills. ©NIIT Coordinator Guide – Personality Development Programme . Use a deodorant. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. Shows respect for the organization. Ans. They should wear minimum jewelry to the workplace. If they sport a moustache or a beard. Gives a feeling of self confidence. odorless pair of socks that match the color of your shoes. Beware of food that may leave a bad odor. Use a breath mint if necessary. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. This will help me assess my time management skills and identify my time wasters. Open to criticism: Besides making a list of achievements. Wear shoes that match the occasion. well-fitting shoes. I will create a time management log and will keep a record of all the tasks to be done along with their time frame.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming:         Clean and well-fitted garments: The clothes that one wears to work should be clean. Wear a clean. Here is a sample list of shortcomings related to personality:        Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings.

I will also learn some exercises to help improve my blood circulation and oxygen circulation. I should be able to see a difference in two or three months. This routine will help me stay active and lively.II 37 . ©NIIT Coordinator Guide – Personality Development Programme . I will acquire a health care routine based on my working style and food habits.

Explain Maslow's hierarchy of needs theory. The characteristics of people having aggressive behavior are:   They can be directly or indirectly aggressive. and ability to lead people. Hygienic factors do not lead to improved performance. Therefore. According to this theory. There are three types of human behavior styles depicted by different people in different conditions and circumstances. However. the performance of a person is influenced by various factors. and concerns. According to this theory. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. Abraham Maslow has explained that a man is never fully satisfied. motivational factors lead to improved performance. they act and react differently to their environment. and advancement for growth are motivational factors. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. they should have the knowledge of dealing with people. communication. These problems can fall into three categories: the first person is right and the other is wrong. People having aggressive behavior have little or no concern for other people's ideas. Satisfied and content people become inactive.Chapter Eight Objectives In this chapter. You can assess a person's personality by determining a person's dominant behavior style. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. Tell the students that in order to deal with and manage people. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment.II 38 . ©NIIT Coordinator Guide – Personality Development Programme . Out of these factors. You can discuss the various behavior styles. Some people manage to strike a balance between all the three styles and use these styles according to the situation. as given in the Additional Inputs section. These styles are Submissive. or both the persons are partly right. but can affect performance if they are not present. factors such as salary. company policy. the other person is right and the first person is wrong. such as salary. Tell the students about Herzberg's motivation-hygiene theory. They do not express their views. the students have learned to:     Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. personality. each person has one behavior style as the dominant one. company policy and administration. they should know about some fundamental truths related to human relations. These facts will help students look at human relations in a better way. and motivational factors satisfy the psychological needs. On the other hand. Tell the students about the model approach that they should follow to resolve problems related to human relations. The characteristics of people having submissive behavior are:    They do not stand up for themselves. while factors such as achievement. they do it in a cautious and mild manner. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. If they express their views. All humans are unique and different. These three behavior styles are present in every human being. feelings. recognition. However. They can become sarcastic. nature of work. and opportunities for creative work. you can take the following approach:      Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. and working conditions are hygienic factors. people in search of something always remain active because they are motivated. Tell the students that hygienic factors satisfy the animal needs. People are generally never fully satisfied and no one is perfect. interesting and challenging work. to achieve success in personal and professional lives. and Assertive. promotion prospects. Understanding these styles will help you decide how to deal with different people. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. Tell the students that in any kind of job. Aggressive.

They blame others for problems and mistakes. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S. they respect the right of other people to express their views. ideas. It's nothing to do with me.   They sometimes adopt a patronizing attitude. That's stupid… What can we do to resolve this problem. but. 8.. It's only my opinion... 2.. Now.No. what do you think. 4. ideas. 1. At the same time. and feelings.. They are confident and have a positive attitude. People having assertive behavior express and pursue their own views. Behavior ©NIIT Coordinator Guide – Personality Development Programme . After I finish this work. I would like to. Statement Don't ask questions. Would you be upset if we. I am sorry to take up your time. They can get verbally hostile or abusive.. 6. 7.... its all your fault. 3. 10. They are able to negotiate and compromise. They respect the self and others.just do it. The characteristics of people having assertive behavior are:      They are honest with themselves and others.. and feelings.. They express their views directly but not at the expense of others. I will be happy to answer your question.II 39 . 5. 9. but.. I believe that .

II 40 . If he enters in an argument with anyone. He tries to avoid an argument. Ans. It makes the other person feel important. He admits mistakes easily and tries not to have an argument to prove his point. He needs to improve his presentation skills. ©NIIT Coordinator Guide – Personality Development Programme . he looks from that person's point of view. Ans. he is unable to control his anger. therefore. Sometimes. Before asking another person to do something. which has already been proved wrong. In any conversation.Solutions to Chapter Eight Questions 1. needs to work on the following points to improve his skills related to human engineering:     He is unable to put his ideas across in an interesting manner. He should involve his team members in planning activities because this will give them a sense of belonging. He appreciates the efforts made by others. This will make them feel special. a consultant working at Red Sky. John. He tries to be considerate and thoughtful in his behavior. and this results in dull presentations. List out your good qualities pertaining to Human Engineering. He should try to get to know his colleagues. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. He avoids making personal contacts with colleagues. a consultant at Red Sky Inc. he tries to reconcile as soon as possible. Sam. He tries not to punish or humiliate a person in order to correct the mistakes made by that person.. and fair. 2. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively and criticize because these attempts are futile. He tries to convince the person working with him that he considers that person honest. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. he listens carefully to people. he has limited knowledge about his colleagues. He should learn to stay calm if things are not happening as per plan. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. upright. He tends to make work-related decisions on his own without discussing it with his team.

Her manager reviewed her work after a week and was impressed. and IQ. Explain to the students that to develop a good personality. Anita was deemed the 'Star Performer of the Month'. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. Explain to the students that they can accomplish their tasks through organizational ability. Anita’s manager told her that he was very pleased with her work. Tell the students that they should have immense willpower and ability to make their own way and walk through it. Tell the students that a true professional should:  Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . Anita kept arguing. She disagreed with him and started arguing. Because of this. and diligence. Therefore. She did not tell them the reason why he had not agreed with her idea. Anita argued that Tom was the one who had not sent the document. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. She studied software engineering at a highly rated engineering institute and won an award for her project. This knowledge is gained through formal education and self education. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. they should also learn to develop these traits. she had a bitter argument with her team members Grace and Tom.Chapter Nine Objectives In this chapter. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. it is necessary to accomplish the task in order to be successful. you can take the following approach:      Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. During her first project. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. good work ethics. Then. the team felt that she was not a team player. However. This general intelligence helps them stand out and make a mark for themselves. The manager explained again in detail why the idea was not feasible. reading and writing skills. Explain to the students that gaining specialized knowledge will help them succeed. Soon after. Anita began spreading rumors about Grace. He gave her a very positive feedback and showed her work to the Head of Department. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. she told her team members about what had happened and spoke of the manager very rudely. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. She went to her manager and told him her idea. He explained why it was not feasible. After three months.II 41 . Tell the students that their success will always be rated on the basis of the result achieved. Some of these traits are innate but others can be developed with experience. They rely on their own abilities and knowledge. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. Tom was taken aback because Anita had never asked him to send the document. her rating was average. After the meeting. At home and with her friends. she completed her management diploma at a premier management institute and got a job in a top software development company. the students have learned to:     Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. during her appraisal. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. Those who have practical knowledge of their area of work enjoy a distinct advantage. They can improve their general intelligence by improving their vocabulary. she had an idea that contradicted that of her immediate superior.

He tries to avoid an argument. 3. Ans. List out some of the important principles of human engineering in which you need improvement. He started developing computer programs at the age of 13.84 billion for the fiscal year ending June 2004. and is present in 85 countries. Microsoft Corporation is a leader in software services and solutions. Continuous advancement: Gates always aims to introduce innovative products. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. Prepare an action plan for improvement of those qualities. he looks from that person's point of view. He tends to make work-related decisions on his own without discussing it with his team. He tries to convince the person working with him that he considers that person to be honest.II 42 . possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively. he tries to reconcile as soon as possible. He possesses strong work ethics and organizational skills. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. This keeps his organization always at the top and in demand. Identify a successful role model and list two or three additional qualities other than those listed in this module. which have made him one of the most successful businesspersons in the world:    Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. Ans. chairman of Microsoft Corporation. upright. He never waited for any external help and realized his dreams on his own. Microsoft has a strong base of happy and satisfied customers. he listens carefully to people. he started a company along with his friend Paul Allen. He tries to be considerate and thoughtful in his behavior. John. Before asking another person to do something. It makes the other person feel important. In any conversation. Today. Following is the list of important principles of human engineering that John should work upon:    He is unable to put his ideas across in an interesting manner. If he enters in an argument with anyone. My role model is Bill Gates. He has complete knowledge of his own field and has common sense to make practical judgments. he is unable to control his anger. Besides having these qualities. employs 55. Bill Gates has all the characteristics of a successful person. he has the following three abilities. and this results in dull presentations. a consultant working at Red Sky. He admits mistakes easily and tries not to have an argument to prove his point. Sometimes. 2. He needs to improve upon his way of presentation. Ans. which has already been proved wrong. In 1975. ©NIIT Coordinator Guide – Personality Development Programme . He ensures that no chance to appreciate the other person is missed. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. and fair.       Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. List out some of the important principles of human engineering in which you are good at. Microsoft generated revenues worth US$36.000 people. He has the natural ability to comprehend difficult concepts and analyze them clearly. As a result.

This will give them a sense of belonging. He should learn to calm down if things are not happening his way. He should try to get to know about the people working with him more closely to make them feel special. He avoids making personal contacts with his colleagues. Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts. ©NIIT Coordinator Guide – Personality Development Programme . This results in people taking him for granted. He should involve his team members in planning the activities.II 43 . he knows little about them.       He is unable to make hard decisions related to people he works with. As a result. He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards.

47. the students will be comfortable with each other and with the goal that they have decided upon to work together. an individual should be enthusiastic. To express these knowledge skills.II 44 .Chapter Ten Objectives In this chapter. They should are able to comprehend difficult concepts and analyze them clearly. It is very important to manage time for meeting deadlines and taking on new assignments. To be successful. IT professionals need to be eternal students and be in constant touch with new updates. Some of these traits are generally innate. A team is a group of people working together towards a common goal. Every member is an important part of the team and is responsible for its success. Tell the students that conflicts are bound to arise when individuals work together in a team. IT professionals should possess good health and a delightful mind. Norming: In this stage. people get to know each other and make impressions. To become a responsible and efficient member of a team. the students have learned to:      Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. Tell the students that they should be work well within a team. Team spirit can be promoted by sharing experiences and by being flexible. Tell the students that successful IT professionals know how to manage stress. while other traits can be developed with experience and perseverance. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. Storming: This is the argumentative phase. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. interpersonal skills and abilities. Tell the students that they should possess the knowledge of their field of study. In order to remain self motivated.     Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. c. Performing: In this stage. and committed. Ask the students in each group to interact with each other to know each other better. Ask students to resolve various issues and concerns pertaining to the team goals among themselves. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. the students will start working together and giving good performance. b. they should also possess good written and verbal communication skills. This is because collective effort is a must to ensure organizational success. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. They need to ensure a high team spirit to accomplish their project and organizational goals. Tell the students that successful IT professionals should be highly capable in managing human relations. Explain to the students that successful IT professionals have the ability to learn by themselves. should also get along well with their seniors and team members. Answering the following questions will help them identify the reason of conflict and resolve it: a. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . Ask the students to form groups of six members each and perform the following activities:     Forming: In this stage. and interest in extra-curricular activities. co-operative. you can take the following approach:   Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. besides being proficient in their field.

Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. At times. Samuel is appreciated for being serious about his work from day one. However.in the corridor or in the office library. tell the students that to build relationships at work. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . His bright eyes and ready laugh make people want to be around him.Tell the students that people react differently in a conflict. They don't fight over their point of view but try to settle the conflict within themselves. Tell the students that avoiding such situations is not always helpful. They tend to adapt to the scene that seems to be suitable for the whole team. he forgets to greet them at times. ©NIIT Coordinator Guide – Personality Development Programme . He notices that the people he had been greeting are not keen to communicate with him. Robert is as efficient a worker.they explain company policies to him and help him get accustomed to the office environment. and leads to creative solutions. Compromising: People with this style participate in a conflict in a reconciling manner. Accommodating: People with this style participate in a conflict but do not get affected by the result. Samuel decides that he will make an attempt to meet other people as well.II 45 . He always has a cheery look on his face. they must:    Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. As a result. Robert becomes popular in his team. they initiate conflicts and try to prove their point of view. After going through the preceding case study. Robert gets assistance from these same people . Such people are actively involved in planning activities that can bring the team together. Samuel notices Robert making friends with people from different teams and departments. Such people are aggressive in nature and usually bring out new points related to team activities. Ask them to learn about the following conflicting styles and select their style:      Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. being preoccupied with thoughts about work. extracts the best out of individual talents. if required Teamwork motivates individuals. He has an intense look on his face at all times because he is always thinking about his work. Competing: People with this style actively participate in a conflict. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. On the other hand. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort.

Give priority to their tasks over the team tasks.II 46 . ©NIIT Coordinator Guide – Personality Development Programme . Active contribution by all members. Do not share information. and trust. Clearly established procedures. Practices Aiding Teamwork Good teamwork requires:          Agreed-upon goals and clear objectives. Leads to creative solutions. concern. Sound leadership. Are not open to giving and receiving feedback. Extracts the best out of the individuals. Offer support and motivation on the basis of personal likes and dislikes. Mutual cooperation and conflict resolution.The Difference Between a Group and a Team A group turns into a team when its members begin to have:     Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork:    Motivates individuals. Do not give their opinions. Practices Hindering Teamwork A team suffers when its members:        Blame each other for failures. Do not listen to others' ideas and opinions. Provision for review and feedback on individual as well as team performance. Mutual support. Recognition and reward for team efforts. Recognition and support for individual differences.

instruct the students to take notes while watching television. and magazines. This exercise can help in building a strong vocabulary. confidence. Give the students an exercise on passage reading so that they can work on their reading habits. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. Then. Instruct the students to create their own personality portrait. Carry forward the discussion stating that:          Listening is the most powerful tool of communication. The client is pleased to meet Jack because he appears to be enthusiastic. The client wants Jack to create an IT training course for office executives.SPEC IF IC IN PU T S: P A R T . It will also prepare the students to participate in group discussions and interviews. The project had to be completed within a month. Take notes. Ask them to read books. Now.II 47 . because writing is also important along with speaking and listening. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. This will help them in improving their communication skills and vocabulary. and they work hard for two weeks. Jack presents the first version to the client. In addition. they will have more opportunities to succeed in life. Tell the students that listening carefully is one of the most important aspects of communication. Identify key points. Jack briefs his team. and logical thinking are equally important in ensuring effective communication. and interested. it involves interpreting and understanding. newspapers. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. The client feels that Jack is the right person to handle the project. Give the students a list of words and ask them to frame sentences by using those words in different contexts. The client is very upset because the work does not match the requirements at all. he makes all the preparations for the meeting. Listen actively. ©NIIT Coordinator Guide – Personality Development Programme . Avoid making any interruptions. tell them that possessing effective communication skills is a prerequisite for personality development.CH A PT ER . you can:       Introduce the topic by explaining the importance of communication skills in the modern world. listening to the radio or lectures. Make sure that the students maintain a list of the new words they come across each day.II Chapter One Objectives In this chapter. To improve their listening skills. Ask the students of possible reasons why Jack and his team blundered. This will help them build up their confidence. the training course looks more appropriate for undergraduates instead of office executives. To improve their listening skills. tell them to present their views on the topic. After two weeks. the client is worried that the deadline cannot be met. Ask questions and paraphrase. ask them to write on any topic of their choice. . Familiarity with a specific language might not be enough. Listening is not the same as hearing. Also. Almost three quarters of the communication process involves listening. Tell the students that if they have good communication skills. Before the meeting. it is the first step toward comprehension. bright. ask the students to: Control external and internal distractions. the students have learned to:   Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. Explain that factors such as courage.

Composure: Remain calm while handling aggressive.II 48 . ©NIIT Coordinator Guide – Personality Development Programme . Telephone Manners While speaking on the phone. End the call: Summarize the conversation and end the call on a pleasant note. Speed: Speak slowly. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. and friendly. understanding. Body language: Smile before making a call. Ask questions from self. Receiving a Call There are five main steps in the process of receiving a call:      Greet the caller: Greet the caller and introduce yourself. Exchange information: Ask for and supply relevant facts and information to the caller. Details of the caller. Clarity: Express your words clearly. Purpose of the call. helpful. There are certain desirable procedures and protocols for using the telephone. Watch for nonverbal cues. Details of the person who received the call. take care of how you sound. rude.   Be unprejudiced. you need to consider the following elements:         Voice: Your voice reflects your mood and state of mind. Time for returning the call. An effective message includes:        Date and time of the call. or agitated callers. professional. Contact number of the caller. Identify the caller: Ask for the name of the caller. Language: Use simple and straightforward language. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. Sit straight and breathe deeply. Attitude: Be courteous. So. Requirements for future action. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. This attitude is reflected in your voice. and messages are taken when you receive a call for another person. if any.

The three reasons are:    Communication skills are required to express our views to others. general awareness. The best way to improve vocabulary is to learn new words in different contexts. Presence of mind helps a person think in a logical manner. Solutions to Check your Progress 2 1. For example. If you want to pursue higher studies. This adds value to the communication skills.Solutions to Chapter One Questions Solutions to Check your Progress 1 1. Communication can be improved by practicing certain activities on a daily basis. Give any three reasons why it is important to improve communication skills? Ans. ©NIIT Coordinator Guide – Personality Development Programme . Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. A person should be quick in reasoning and thinking. For example. 2. while listening to the radio. The following activities can help a person improve his or her communication skills. Both set of skills are required. What is the difference between language skills and communication skills? Ans. whereas communication skills involve the presentation of the subjective knowledge to the outside world. This will make you more confident and comfortable with spoken language. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge.II 49 . a person can have good language skills but may not be able to express his views to a group of people. Language skills denote the person's subjective knowledge. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it.        Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability. you can concentrate on the words being pronounced by the newsreader. Listening to news on the radio: Listening is the best way to improve the communication skills. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. and the vocabulary. How can communication skills be improved? Ans. The difference between language skills and communication skills lies in the presentation of your ideas. It is necessary to speak in a variety of situations. One can acquire communication skills only by practice. you need to participate in group discussions and personal interviews after you clear the entrance exam. students prefer teachers who are jovial and lively. Logical thought process: Good communication also includes a logical thought process activity. Communication skills are necessary for a person to express his or her views in any situation. For example. Developing a sense of humor: Sense of humor is another aspect that helps the communication process.

Sentence: Pursue Meaning: 1. There are still balance payments due on him. time. issues. What are communication skills? Ans. Solutions to Section 1. To give several things equal amounts of information. conflict. Ans. hardly ever d. He noticed a conflict in the dates of the two meetings. Communication is a skill and can be improved upon only by practice. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. Sentence: There was a lot of conflict between him and his father. The English book is issued in your name. All oceans water is the same shade of blue a.5 Passage 1 48.II 50 . To be engaged in (a vocation or hobby. An incompatibility of dates or events. Balance Meaning: 1. or money. Sentence: The old lady had to hold the railings to keep her balance. Sentence: The car was pursued by helicopters. He is pursuing MCA from a recognized university. Division of something into smaller parts. An active disagreement between people with opposing opinions or principles. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. Sentence: Breakdown Meaning: 1. Solutions to Check your Progress 3 1. Meaning: 2. issue. Sentence: Issue Meaning: 1. and breakdown. Sentence: The rate of muscle protein breakdown was assessed. A subject or problem that people are thinking and talking about. Can communication skills be developed by reading books on 'communication skills'? Why? Ans.that's just a side issue. Meaning: 2. A failure to work or be successful. at all times c. Meaning: 2. Meaning: 2. pursue. so that a situation is successful. A state where things are of equal weight or force. Solutions to Check your Progress 4 1. Meaning: 2. Write two sentences by using each of the following words in two different meanings: balance. Sentence: My car had a breakdown in the middle of the road. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . Sentence: Don't worry about who will do it. To give something to someone. It is the ability to express our views and understand others' views. in all places b. Communication skills are the skills that enable a person to convey information so that it is received and understood well.3. for example) Sentence: Conflict Meaning: 1. To follow someone or something.

sand color j. b. t. red pigments in coastal waters k. aa. The main idea of this passage is that u. p. The main idea of this passage is q. The social development of a child can be affected by y. h.Ans. One inference that can be drawn from this passage is that cc. x. g. continual scolding is not harmful to the child dd. Green water near coastlines is almost always caused by i.II 51 . c. r. bb. Ans. v. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. b. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. d. c. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. Ans. Blue light is e. Ans. b. o. z. microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. w. infantile pleasures habits infantile pleasures patterns the number of siblings 3. a. blue pigment l. reflected light and yellow pigment from plant life Ans. s. Ans. n. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . reflected light and yellow pigment from plant life 4. children develop socially. Ans. at all times d. Phytoplankton are m. f. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e.

rr. incur personality and behavioral changes. continual scolding inhibits healthy social development 4. This passage implies that victims of Alzheimer's disease may oo. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes. Ans. continual scolding has adverse effects on the disciplinarian Ans. b. Ans. Totally Passage 3 1. jj. qq. Home life and the people who live with the child affect his development kk. All of the above Home and school Playground and classroom Playground and home All of the above 5. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme . Ans. continual scolding does not affect physical development ff. ll. c. nn. ii. Where does the passage say the only child learns his social lessons? gg. d. c.ee. hh.II 52 . mm. pp.

a person with Alzheimer's disease might not be able to eee. to make feeble to make feeble capability to strengthen stamina 4. tt. which was already asked ggg.2. long-term care Ans. which was already asked ©NIIT Coordinator Guide – Personality Development Programme . drive a car Ans. "debilitating" means ww. yy. Ans. xx. there is no cure ddd. Symptoms of Alzheimer's disease include ss. remember the answer to a question. uu. Ans. In the passage. bed rest bbb. d. long-term care 5. vv. hospitalization ccc.II 53 . The cure for Alzheimer's disease is aaa. walk fff. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3. a. b. According to the passage. remain awake hhh. zz. c. remember the answer to a question.

A desire to learn is a must. Explain how spoken English is different from written English. Then. Explain the different features of spoken English. ask them to answer the questions given in the relevant exercise. Tell the students that spoken English should be free from grammatical mistakes. Use English or the client's language. you can use the following approach:    Initiate a classroom session by explaining the basic components of communication skills in a conversation. it is important to know about their culture and work ethics. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. Sheila asked one of the middle-aged ladies what her husband did. When interacting with foreign clients. These should not be perceived as bribe. This will help them in improving their conversation skills. This will motivate the students and help them improve their vocabulary. you need to:       Determine the degree of formality practiced at the workplace in the client's country. Sheila asked whether they could ‘prepone’ the meeting. Gestures and body movements can be perceived differently in different countries. Find out if it is acceptable to give or receive gifts. Ronald agreed. the meeting continued. color. a client. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later.   Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. she felt it was inappropriate and addressed him as Mr. After the second meeting. During lunch. The lady just looked away when Sheila asked her why she was not married. Smith. Avoid discussing sensitive issues such as politics. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. However. After analyzing the preceding case study. Sheila gave Ronald a silver Ganesha as a gift. After lunch. Ensure appropriate body language. Avoid the local language. When they met. the students have learned to:    Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. one learns that before you interact with a foreign client. This will help them in improving communication skills and gaining confidence. It was decided that they should meet again after two days. Ronald looked puzzled and asked what she meant. Arrange group discussions and presentations for the students and ask them to get actively involved in these. Give students reading exercises such as passages that contain conversations involving two or more people. Tell the students to speak English on a regular basis to improve their conversation skills. She said she wasn't married. etc. Tell them the difference between intentional learning and incidental learning. race. ©NIIT Coordinator Guide – Personality Development Programme . He raised his eyebrows and looked at his colleagues in an embarrassed manner.II 54 . Ronald asked her to address him by his first name.Chapter Two Objectives In this chapter. to initiate small talk.

Care should be taken to speak slowly and use the correct grammar and pronunciation. lll. You should always establish good eye contact with the audience. 4. Your presentation should be crisp and effective. Is spoken English difficult. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme .Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. or too slow. he is practicing iii. Why do many of us find it difficult to speak in English? Ans. kkk. It is important to learn it to pursue further studies abroad. Writing English is difficult because you also need to worry about elements such as spellings. Practice enhances the confidence level and improves effectiveness. so that others get bored. Name any four reasons why English is important to us. The speaker should use appropriate words or vocabulary. it will help create a very good impression about the organization. You should be confident about the topic. It is necessary for social prestige and respect. Your body language must be an additional support to ensure effective communication. The different features of spoken English are:     The speaker should be able to speak clear English so that the listener is able to understand it. so that others cannot understand. The speaker should not speak too fast. and connecting with the audience. No. Why? Ans. such as attending interviews and conducting presentations. Many of us are not able to speak English because of lack of practice.II 55 . punctuation. It is easier as compared to writing. Tell them to improve upon their weaknesses by working on the following points:      You should always speak politely with other members of the organization. Solution to section 2. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. The passage implies that if a student studies for an exam. Ans. and formatting. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. It is important to know English in order to try for a job in other countries.3 (a) 1. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. clear voice. They are also important for success in different professional situations. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. What are the different features of spoken English? Ans. spoken English is not difficult. The speaker should pronounce the word correctly. 3. Knowledge of the English language is of great importance because of the following reasons:     It is useful to get a good job. jjj. 2. The seminar must be impressive in terms of content and presentation style.

unmotivated sss. As Hans listened to the lecture of Einstein. True ©NIIT Coordinator Guide – Personality Development Programme . True www.II 56 . (True/False/Unknown) Ans. Einstein thought that they were in trouble. Say whether the following statements are true. tired of learning ttt. Highly motivated rrr.3 (b) 1. The question asked by the professor was such that Hans had no idea of it. Highly motivated Solution to section 2. impulsion Ans. False vvv. (True/False/Unknown) Ans. impulsion 3. one must be qqq.Ans. neglect ppp. he understood it well (True/False/Unknown) Ans. a. In the passage "motivation" means mmm. When the professor had asked a difficult question. a. repulsion ooo. uuu. false or unknown. According to the passage. dread nnn. in need of learning Ans. incidental learning 2. d. in order to learn by intentional learning.

What kind of story is this? zzz. He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. Ans. true Ans.” ©NIIT Coordinator Guide – Personality Development Programme . Einstein was tired and was not in a position to deliver a lecture.II 57 . modesty dddd. Did Hans perform well? Pick out words from the story in support of your answer. space travel. c. b. true f. False yyy. So. Hans delivered a lecture in place of Einstein. Why did Hans give lecture in place of Einstein? Ans. They left the university with Hans driving. False 2. Yes. and joined in the applause at the end. curiosity ffff. sense of humor Ans. Einstein studied Science. (True/False/Unknown) Ans. Which of the following qualities made him a great scientist? cccc.xxx. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. sense of humor h. fictional aaaa. interest in space travel d. i. Answer the following in a phrase or sentence each. Hans performed well. "It is a pleasure to drive a genius like you". and television. These words were first spoken by Einstein (True/False/Unknown) Ans. interest in space travel eeee. Amusing bbbb. 49. What did Einstein study? Ans. g.

346 runs and also completed his hundredth first class century. He belonged to a family with a cricket background. He was the first one to score a triple century in first class cricket. How did he consider cricket? Ans. In what aspect. Describe the physical appearance of William Gilbert Grace in a line or two. They also were cricket players. He was about 70 kg in weight. He was a tall man. He held the record for the highest individual score for many years. He received a testimonial and a letter of congratulation from the Prince of Wales. 1915. He was sixty-seven years old. William Grace died on October 25.) Solutions 50. His father and uncles were enthusiastic about the game as his elder brothers Henry. William Gilbert Grace was the greatest and most attractive personality in cricket. he was a fast bowler. He had an attack of cerebral hemorrhage a few days before his death. had presence of mind jjjj. 6 feet and 2 inches in height. Grace scored nearly 55000 runs with an average of 43 runs per match. What was Hans's reply to the question of the professor? Ans. ©NIIT Coordinator Guide – Personality Development Programme .II 58 . l. Hans laughed and replied to the professor that the question was not at all difficult. Ans. Grace's career was 1895. He was enthusiastic about cricket from the tender age of six. He scored 100 runs or more on 121 occasions. and E. The most remarkable year for Dr. k.j. Einstein called Hans a genius because he: gggg. n. In that year. it was so easy that even his driver could answer it. What happened to him? Ans. He had an attractive personality with strong features and long black beard. m. Grace. o. c. he chose cricket for a profession. His highest score in tests was 344 runs. Alfred. impersonated Einstein hhhh. should the credit go to Grace regarding the game of cricket? Ans. William Grace found himself in an atmosphere charged with cricket. M. What is the record of Grace as a batsman and bowler? Ans. he scored 2. Although he was a doctor. had presence of mind (Because the passage for the below section is not available in the Student Guide. had memorized Einstein's lecture iiii. In addition. William Gilbert Grace had a splendid physique. In fact. William was actively engaged in first class cricket. did not let Einstein down Ans. Dr. the answers have been researched by using the Internet.

Ans. My sister is getting her ears bored this evening. 2. Sugar is available for free in the market. Sugar is available freely in the market Ans. They sing very well. 3. 1. She sings well. 8. It is raining very heavily. 9. Doesn’t she? 5. He couldn’t stay with the class. Can you describe that picture? 7. Ans. He couldn't cope up with the class. Ans. He has not yet appeared for his final exams. Rain is coming very heavily.Solution to Section 2. He has not given his final exams yet. He discusses politics. My sister is getting her ears pierced this evening. Ans. She sings well. Ans. Can you describe about that picture? Ans. 4. Identify the error and correct the same. Isn't it? Ans. ©NIIT Coordinator Guide – Personality Development Programme .II 59 .4 The sentences given below are examples of sentences with common errors. 6. They sings very well. He discusses about politics Ans.

The teacher is delivering a lecture. ©NIIT Coordinator Guide – Personality Development Programme .II 60 .10. The teacher is giving a lecture. Ans.

you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. 54. I hope it can be mended _____ (cheap). Tell the students about subskills such as using the correct sequence of words in a sentence. 59. Proper format. She not only sings _______(beautiful). 52. Ask the students to write their views on improving writing skills. he whispered _______ (soft). My old car broke down yesterday. 58. It _______(rare) barks. There was a _______(sudden) increase in sales. Ask them to redraft their document according to that checklist. Discuss their views and share with them the various ways in which they can improve their writing skills. such as preparing presentations. and using correct grammar. He ______ (seldom) exceeds 40 mph. you can use the following approach:     Initiate a classroom session by defining writing skills. Proper usage of punctuation marks. 55. Introduce the features of good writing skills. Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . Ice-cream sales rose ________ (steep) last August. Out of all the subskills. 53. Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. ask them to do the following exercise.Chapter Three Objectives In this chapter. You cannot acquire good writing skills in one attempt. Writing includes several other fields or subskills. it is important for them to learn correct grammar. Appropriate choice of vocabulary. 60. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. "I particularly like all these _______(bright) colors in your paintings". My dog is very ________ (silent). Then. Although IT professionals do not emphasize on the use of grammar. Right order of sentences in a paragraph. Correct usage of grammar. This will help them in various tasks. she's got _______ (beautiful) songs as well. Jimmy has got a ________ (tremendous) collection of stones. Sting is a _______ (marvelous) singer.II 61 . He broke the news to her _______ (gentle). correct grammar usage is an important and basic subskill of writing. Explain the importance of redrafting a document. 56. Provide the students with a checklist to help them redraft documents. Writing needs a lot of practice. the students have learned to:     Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. The subskills are:       Right order of words in a sentence. For example. Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. using simple and appropriate words. Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. My father drives ________ (slow). 57. Explain to the students the importance of proper grammatical usage while writing a document. To become a good professional. ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. Explain to them the importance of good writing skills. I am a fan of France Gall.

1. words. Grammar: Helps to ensure that the document is grammatically correct. Then. Sections 3. No. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. give them the following checklist for evaluating their report: S. 11. What are the differences between the language of speech and the language of writing? Ans. It also helps to ensure that the sentences are able to convey the complete meaning. Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. The different subskills in writing are:         Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. The differences between the language of speech and the language of writing are:  The language of speech consists mostly of broken utterances. to combine sentences. ©NIIT Coordinator Guide – Personality Development Programme . 12. Coherence: Helps to identify the appropriate usage of connectors. Cohesion: Helps to identify the completeness of a sentence or a paragraph. 9. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document.Ask students to prepare a report on any topic. such as but. Style. format. Mention the different subskills in writing. and phrases. Ans. whereas the language of writing consists mainly of complete sentences. 10. 3.6 1. 7. Discuss the importance of each one of them. that.II 62 . Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. 5. 2. 2. 4. Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. 8. and which. 6.

   

In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.

3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.

4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:

   

Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.

5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.

6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.

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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.

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Coordinator Guide – Personality Development Programme - II 64

7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:

  

Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.

Certain steps that can help an individual in improving his writing skills are:

    

Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar

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Errors in Tense formation Incorrect: He throwed it out the window. I would have done it yesterday. Explain to students the differences between formal and the informal letters. Also. Instruct the students to identify the features of a good paragraph. whereas. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. as given in the Additional Inputs section. language. Present: If I had time. List the restrictions imposed when writing formal letters. the children still didn't finish dinner. Explain to the students the shortcomings in their paragraph writing. Provide the students with a sample letter. discuss the tips to achieve coherence and cohesion in a paragraph. Tell the students about the importance of grammatical accuracy while writing. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. Errors in Subject . I would do it now. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. Correct: When I came home. Instruct the students to use appropriate vocabulary and correct punctuation. consequently. I will do it tomorrow. For this. Past: If I had time. Instruct the students to write letters on specific topics to check their progress. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. Introduce the students to paragraph writing. Share tips to help them overcome these problems and improve their letter writing.Chapter Four Objectives In this chapter. and length of the letter. such as first of all. Discuss the importance of organization of the body of the letter. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. based on format. You can discuss some of the errors that the students generally make while writing.II 66 . explain to the students the use of various linking words and phrases. In addition. In addition. content. and on the other hand. format.Verb Agreement Incorrect: There is many reasons why I can't help you. Correct: There are many reasons why I can't help you. Explain to them the importance of layout and format of a letter. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . the students have learned to:   Write paragraphs Write letters Focus Areas To conduct this session. such as coherence and cohesion. Instruct them to identify the layout. Errors in Conditional Sentences Future: If I have time. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. if any. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. Introduce letter writing to the students. Discuss the problems they may face. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. Correct: He threw it out of the window. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are:     Errors in Verb Tense Incorrect: When I came home. the children still hadn't finished dinner. Explain to them what paragraphs are and why are they required. you can use the following approach:       Initiate a classroom session by giving a brief introduction on writing skills. and organizational pattern of a letter. Discuss the guidelines for letter writing. Explain to them the importance of linking devices in a paragraph.

For example. Incorrect: Texas is bigger than any state in the United States. and me . it should be informal. Correct: She looked very good. Correct: The busier you become. Incorrect: The busier you become. Incorrect: The more you practice. Incorrect: That is the most important of any other reason. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. Alice. you will get better. Correct: That is the most important reason. If you are applying for a job in an organization. Jane. Correct: Texas is bigger than any other state in the United States. but a few of the class is here.Object Incorrect: All of us . if you are writing a letter to your relative. Example: She is a good cook. Errors in Parallel Comparisons In parallel comparisons. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. Correct: The more you practice. Correct: John is absent. An adjective describes a noun and answers the ‘what kind’ question. check if the correct form has been used. Incorrect: Of the two books.were late. this one is better. ©NIIT Coordinator Guide – Personality Development Programme . lesser time you have for reading. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. (How does she cook?) This exercise is relatively easy. whether it is formal or informal. Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad.   Guidelines for Writing Letters Use the following tips to write a letter:  Identify the nature of letter. Correct: All of us .  Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well. Correct: Of the two books. it should be formal. the better you will get. Errors in Pronoun Subject .  Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English:  Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. Incorrect: Everyone on the project have to attend the meeting. Example: She cooks well. Jane.II 67 . the less time you have for reading. Make sure the correct form has been used. Correct: The young man writes badly. and I .Fred. Errors of Illogical Comparatives Check comparisons to make sure they make sense.were late. (How easy?) Most adverbs are formed by adding -ly to the adjective. Correct: Everyone on the project has to attend the meeting. but a few of the class are here. Alice. this one is best.Fred.

Proofread and check spellings before sending the message. Identify an appropriate length for the letter. Use standard font and color. For example. you can use abbreviations and symbols. If you are writing an informal letter. 'Bcc' field: 'Bcc' stands for blind carbon copy. if you are writing a formal letter. The layout of the letter makes the first impression on the receiver of the letter. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. The organization of the body of the letter is also very important. Quote accurate data/facts. Detailing: This is the actual content or body of the message. Keep the message short and simple.II 68 . formal letters should be precise and to the point. Ask the students to draft a letter and then assess their progress based on the following parameters:      Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. Use business English. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. 'Cc' field: 'Cc' stands for carbon copy. ©NIIT Coordinator Guide – Personality Development Programme . E-mail etiquette: • • Do not use letters in uppercase. Closing: It includes the conclusion or the summary of the message. The header of the e-mail message contains the following fields:      'To' field: The recipients' e-mail IDs are written here. Security and privacy: • • •  Use the 'Bcc' field for multiple recipients. Use an appropriate greeting. Avoid describing legal or controversial issues.   Identify the nature of language and style to be used in the letter. Avoid using angry or offensive language. The following parts are included in the body of the letter: • •  The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. do not use abbreviations and symbols. For example. Avoid describing highly confidential issues. Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages:  Clarity: • • • • • • •  Use an appropriate subject line. while the body comprises the main message. The header contains the recipients' addresses.

A topic sentence is the sentence in a paragraph that explains the main idea. A paragraph revolves around one main idea. acronyms. It is important because all the sentences in the paragraph are directly related to it. b. A Paragraph is a group of sentences. Avoid humor. Avoid using chat language.• • • • Avoid sending spam or unsolicited mass mails. easily readable bits. conflicts. It is used to arrange content into small. ©NIIT Coordinator Guide – Personality Development Programme . jokes. and emotions. Do not send e-mail messages to discuss confidential matters such as disciplinary action. Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a.II 69 . and sarcasm. and personal complaints about coworkers. What is a topic sentence? Why it is important? Ans. What is a paragraph? Ans.

My aunt bakes a turkey and fills it with stuffing. They prepare many traditional foods such as turkey. It is also an important feature of paragraph writing. What is cohesion? Why is cohesion important in a paragraph? Ans. d. 64. e-mails are free of cost but post is not. My relatives also make vegetables. Solutions to Section 4. My aunt bakes a turkey and fills it with stuffing. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. Later. For example.II 70 . and at the end of the day we are as stuffed (full) as the turkey. In my family everyone brings a special dish for the thanksgiving meal. They are similar in some respects but differ in others. My relatives also make vegetables. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph. What is coherence? How is coherence achieved in a paragraph? Ans. salads. on the other hand. sweet potatoes and cranberry sauce. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. 66. and at least four pies. Examples of linking devices are first of all. salads. Everyone eats more than usual. The receiver can use the information sent by e-mail and can manage the data easily. and at the end of the day we are as stuffed (full) as the turkey. This organization of data is not possible in the case of post. depending on the distance and the quantity of information being communicated. 67. e. In addition. sweet potatoes and cranberry sauce. They prepare many traditional foods such as turkey. On this day the Americans remember the first thanksgiving feast of the early American colonists. E-mail and Post are similar in some respects but different in others Ans. Thanks giving is a family celebration.c. The content that is sent or received may be formal or informal. Thanks giving is a family celebration. a mixture of bread and spices. In my family everyone brings a special dish for the thanksgiving meal. 5. It is an important feature of paragraph writing. the information received can be forwarded to another destination with some addition in the content. Cohesion means unity of thought. 3. 4. On this day the Americans remember the first thanksgiving feast of the early American colonists. 7. ©NIIT Coordinator Guide – Personality Development Programme . 6.5. In both email and post. However. 62. 65. E-mail and post are different means of communication. What are linking devices? Why are they important? Ans. 2. Everyone eats more than usual. Sending mails by post may be expensive. They help establish a relationship between two sentences. The sentences should be arranged in the following order: 1. the speed at which e-mail is transferred from one place to another is much faster than post. a mixture of bread and spices. large information can be sent from one place to another. 2. and whereas. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. 61.1 Write paragraphs on the following topics: 1. Ans. 63. and at least four pies. Coherence means logicality. Linking devices are words or phrases that are used to connect two or more sentences.

Email is preferable for many reasons Ans.2. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. E-mail and Telephone differ in many ways Ans. Ans. Post provides simple communication. Post and Fax are different in many respects Ans. E-mail is a much better medium of communication in comparison with other transmission methods. Telephone and fax share certain common features Ans. To send a fax. persons can only read the messages written by the sender. whereas a message sent through fax is delivered within a few minutes. Electronic communication. Both fax and e-mail are modern means of communication but are different from each other is several aspects. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. Both e-mail and the telephone are means of communication but differ in many ways. Fax also converts messages into electric signals that can travel through telephone lines. 7. 3. post allows you to send and receive a large quantity of information. In telephonic communication. Solutions to Section 4. whereas fax provides electronic communication. Both telephone and fax use telephone lines to send and receive messages. data can be managed more easily in e-mail. Fax is very different from an email Ans. you need a fax number to identify the fax machine at the receiver's end. It is very easy to manage data because e-mail enables you to send the same information to different users easily. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. However. However. e-mail can be shared among various users efficiently and effectively. The telephone converts sound signals into electric signals.2 1. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . the transmission speed is slow as compared to fax. In e-mail. the person can hear the voice of the other person whereas in post. In a telephonic conversation. The telephone and post are different means of communication. which is not possible in the case of telephone. A message sent through post is delivered to the receiver in many days. In addition. The telephone and fax are similar to each other in many aspects. The usage of telephone is more convenient as compared to e-mail. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form. A message sent through post needs a postal address to reach its destination 4. e-mails enable us to send large amounts of data and stored it for future reference. The transmission speed of the telephone is very high as compared to the transmission speed of post. Post and fax are different in several respects. 5. Telephone communication is entirely different from that of a post Ans. They both provide a moderate level of security.II 71 . Both fax and telephone provide a number that is necessary for the user to send the message to the destination. Post is cheaper but slower than fax. In contrast. The transmission speed for both is very high. E-mail can carry files in the form of attachments. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone.K. because of its speed and broadcasting ability. E-mail allows various users to send large amounts of information to the other users. which can be transmitted over the line. there is direct one-to-one interaction. City Public School R.5. Two fax machines are required to send and receive messages. 6.

Heaps of dirt keeps lying on the streets. The residents fear outbreak of diseases anytime. Due to nonavailability of pure drinking water. It is unfortunate that the Municipal Corporation. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. Delhi. In contrast.II 72 . and greener due to regular maintenance. These are areas where VIPs and the rich reside. It will be a privilege for us to have you as our chief guest for the annual function. spacious. There are certain parts of New Delhi. particularly. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . south Delhi. Our school is going to hold an annual function on 25th Sep. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. The Principal will read out the annual report highlighting the achievements of the school in academics and sports. which are more cleaner. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. are left to rot and stink. James School Leader 2. Yours faithfully.The District Collector Delhi Subject: School Annual Function invitation Sir. colonies like Nandnagri. Your presence shall be a source of inspiration to the students. 2005. Our principal will preside over the function. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. is not paying equal attention in providing civic amenities to the residents of different parts of the city. Supply of water is very irregular and inadequate. I hope you be able to spare some precious time from your busy schedule and grace the occasion. school leader of the City Public School. inhabited mostly by low-income groups. I am James. The drains are open and keep overflowing with garbage and dirt. the residents have become easy victims of water-borne diseases. Ans. Thanking you.

II 73 . I have submitted Parul Sharma's certificate in the university office. My roll number is 0234567. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones. I request you to ask the concerned staff to send my certificate as soon as possible.Sc. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi. IT (II) year examination. Subject: Received wrong set of certificates Sir. I am facing a great amount of inconvenience due to the nonavailability of my certificates. had appeared in the B. Yours faithfully. Ans.Sc. IT (II) year Roll No.3. Adhiraj Singh B. I. which belongs to Parul of B. a student of XYZ College. 0234567 ©NIIT Coordinator Guide – Personality Development Programme .Sc. Unfortunately. I have received the certificates for Roll Number 134567. Adhiraj Singh. IT (I) year.

Ans. Imagine you are staying in a hostel. My new session will be starting in the month of April. I came to know from your brother that you are staying in a hostel. In case you get time. You will be glad to know that the results of the annual examination are out and I have passed with distinction. I need to purchase stationery. For this. I will be able to meet all my requirements if you can send me Rs. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. Rest is fine here and please do reply as soon as possible. Fortunately. John ©NIIT Coordinator Guide – Personality Development Programme .II 74 . 2005 My dear Dad. Do take good care of yourself.4.E. Yours affectionately. I need to buy certain books and submit the fees for the new session. Mata Gujri Hostel Balawala Dehradun 14 sep. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. I can’t wait to meet you during the upcoming vacations. Firstly. The first few days are tough. XYZ 5. course. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B.E. I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. as we would have enjoyed our college life as we enjoyed our school days. 2. Ans. This would have made lot of difference. Hope you are doing fine. please do come and meet me. This is the first time you have been staying away from home. In addition. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons. so you must be feeling homesick. How are you? I hope all of you are doing well at home. Our session has started and I too am trying to adjust to the new life. Yours lovingly. But I really wish we were in the same college. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari.000/-. I have made a few friends. course in Faridabad. .

the students should read the complete text slowly and carefully to identify the relevant information. Understanding the paragraph structure. Anticipating and determining the meaning of words. Tell them how reading improves one's perception and develops the thinking process. the students should be able to understand the purpose and general content of the text.II 75 . underlines.Chapter Five Objectives In this chapter. In this process. However. Explain the importance of reading and how it can improve one’s personality. they can go for surface level reading when reading for pleasure. After skimming. Tell the students that reading refers to the ability of understanding any written language and is central to any profession. and asking questions. Discuss what is reading and what are the various types of reading. Understanding nonverbal signals. Explain the difference between direct and indirect speech while reading. italics. Explain to the students that reading involves comprehending and understanding a written document. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. Tell the students that effective reading can be understood as a scientific process that involves:      Skimming and scanning.4. the students have learned to:     Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas. Ask the students to take a reading ability test by reading the comprehension given in Section 5. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time. Explain to the students. they should also concentrate on nonverbal signals.    Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. Then. making comparisons. ©NIIT Coordinator Guide – Personality Development Programme . It also involves drawing inferences. and various layout features. the benefits of the ability to read well. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section. bold typeface. Understanding the text structure. These include elements such as fonts. This process is known as scanning. This skill is utilized more than the other communication skills of writing and speaking. you can use the following approach:    Initiate a classroom discussion by explaining the importance of reading in our daily lives. ask them to attempt the relevant questions.

between that word and a word that is familiar to them. or an adverb. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. The introduction part mostly informs the reader about the content of the document. Determining the function of the word: Understand the function of the word in the sentence. A paragraph consists of the following parts:    The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. an adjective. paragraphs contain between 75 to 150 words. These sentences may contain arguments.II 76 . an introduction. chapter. and summary. or an explanation of a particular section or chapter. each paragraph can have its own subtitle. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. Determining the relation: Understand the relation. The heading indicates the subject matter being discussed in a particular document. or section. or section. Captions: Represent comments on figures. explanations. The number of sentences and words in a paragraph depends on the subject.These layout features are:     Heading: Refers to the title at the top of a document. On an average. how is it related to the other words in the sentence. It is an important part of communication. therefore. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. Each paragraph deals with one aspect of the subject. examples. The second part: Consists of sentences that develop the main idea of the paragraph. paragraphs. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. page. Figures: Represent pictorial representation of an idea or a concept. To anticipate the meaning of a word. What is reading? Ans. Subheading: Presents a brief summary. Understanding the Structure of Text The structure of a text consists of various parts. such as title. the students should look for the following clues and indications:     Determining the word class: Understand if the word is a verb. which can also be used within a paragraph. if any. details. a noun. The conclusion part puts the subject matter in the right perspective. ©NIIT Coordinator Guide – Personality Development Programme . Reading means understanding text. that is. Most texts start with a title and sometimes a subtitle. Paragraphs are linked in a logical way by link words. and other supporting evidences. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph.

3. 4. it is not considered as reading. What are the different kinds of reading? Ans. Solutions to Check your Progress 2 1. Reading has many advantages. interpretation. To encourage students develop a reading habit. Surface level reading is done mainly for pleasure. 2. according to the author. Deeper level reading involves concept forming.         Ans.II 77 . Who will be able to make the best of the opportunities? Ans. surface level reading and deeper level reading. Reading is important to understand any piece of text. 4. What does the phrase. Why is reading important? Ans. Reading is an important communication skill. refer to? Ans. and critical evaluation of the relevant content. B ©NIIT Coordinator Guide – Personality Development Programme . such as preparing for examinations. learning a subject. gaining information. Reading is of two types. Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). To help students determine what to read and how to read.    Ans. Why is loud reading not 'reading'? Ans. The two purposes of this lecture are: Ans. Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. Who. 5. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. Loud reading seldom leads to understanding the content. Reading is done for a variety of purposes. and seeking pleasure. "make the best of the opportunities". The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities. we make notes.2. They are: Ans. So. 3. 6. Usually.

Does the speaker emphasize the need for exposure to the native variety of English? Ans. Yes. For writing impressively. reading is a must. Do Indians have a good opportunity for exposure to native variety of language? How? Ans. you will be able to write more impressively. 9.We do not develop concepts. and a whole lot of other things. For both these requirements. We read textbooks and other related books.Presentation and Public Speaking. Yes. Yes. Slide2 supports this view. Reading a novel helps us to develop a wider area of perception and a coherent thought process. Indians have the good opportunity for exposure to the native variety of language. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. We read newspapers. Printed books in the native language are easily available and are within the reach of a common man. the speaker emphasizes the need for exposure to the native variety of English to non-natives. the passage suggests that reading helps to improve writing skills. which leads to an improved personality. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. magazines. I do agree with the view that reading helps improve writing skills. Why? Ans. Yes. 7.II 78 . By developing your reading habits. Do you agree with the view. ©NIIT Coordinator Guide – Personality Development Programme . We develop concepts. Yes. 11. Refer to Unit 7. Why does the speaker say that reading is a good source of entertainment? Ans. How does reading a novel improve one's personality? Ans. As a result. This is because getting the reading material in printed manner in the native language is very easy. 10. you can improve your vocabulary. 12. 8. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text. one should have a deeper understanding of the topic and a good vocabulary.

Name some material that people need to read on a day-to-day basis? Ans. Why? Ans. These two aspects help in maintaining good social interaction. People should read newspapers and magazines on a day-to-day basis. Reading improves our personality and general awareness.. The development of thinking processes is a benefit of reading that is not known to most people. yet he was much impressed by Sheik. As a result.II 79 .13. according to the author.. people who regularly read newspapers. What does the speaker suggest to the students to read. 'He was not against eating meat. 2. 3. What did the Sheik advice Mohandas? Ans. Mohandas was impressed by Sheik because he was tall and strong. the reader will not be able to recall the text when he or she needs it. is not known to many people? Ans. 15. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression. 17. Can you add to the list? Ans. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully. Mohandas was against telling a lie to his mother.' What was Mohandas against? Ans. One should not read without interest because the reader will not be able to understand the piece of text in such a situation. 'Sheik had a bad reputation. 16. In addition. Which benefit of reading. Sheik advised Mohandas to eat meat if he wished to grow tall and strong. Why should one not read without interest? Ans. Solutions to Check your Progress 3 1. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities.' Why was Mohandas impressed by the Sheik? Ans. 14. ©NIIT Coordinator Guide – Personality Development Programme .

What did the Congress do in Kakinada in 1923? Ans. The Wright brothers made the first aeroplane in 1903. Who bought a ticket for Nehru? Ans.II 80 . which are related to the passage. The Congress held a meeting in Kakinada in 1923. Write the letters indicating the six true statements in your answer book. Indians were fighting against the British to gain freedom. 5. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. 3. Who was the little girl in the story? Ans. 2. 4. The experiment conducted by the Wright brothers enabled humans to fly. 2. How was the plane made by the Wright Brothers different from the modern planes? Ans. Ans. What was the important thing the Wright Brothers did in 1903? Ans. which agree with the statements in the passage. These are among the six sentences. People who had put up the exhibition bought a ticket for Nehru. Solutions to Check your Progress 6 Read the following sentences. 3. Why did Mohandas have to steal money? Ans. The little girl in the story was Durgabai.4. The plane made by the Wright brothers was made up of wood. and wire. canvas. How the experiment was conducted by the Wright Brothers an important event? Ans. Solutions to Check your Progress 5 1. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. Against whom were the Indians fighting? For what? Ans. Mohandas stole money to buy cigarettes. The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . The planes of today are made up of Magnalium. Solutions to Check your Progress 4 1.

Mary requested me to lift that bag for her. "Did you pay my fee yesterday?" Ans. "We do not go to the computer center from tomorrow." Ans." Ans. Govind asked me if I had paid his fee the previous day. 1.II 81 . They said that they will not to go to the computer center from the following day. The child exclaimed that it was a long snake." Ans. Peter asked me to show him the way to Lal Bagh. 2. Sita said. Govind said. Mary said. "Can you kindly lift this bag for me. 4. The child said. 5. 3." Ans. He admitted that he hates to go late. They said.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech. Peter said. Sita asked me why I had given her only 3 marks for that answer. 6. "Oh! What a long snake!" Ans. "I hate to go late. "Will you please show me the way to Lal Bagh. He said. 7. ©NIIT Coordinator Guide – Personality Development Programme . "Why have you given me only 3 marks for this answer?" Ans.

Absence of moral or spiritual values. also write the other possible meanings for the same word. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. Solutions to Section 5. Characteristic of false pride. The officer ordered his subordinates to report by 5 o' clock in the morning. Ans. 10. Absence of light or illumination. Absent-minded dreaming while awake. having an exaggerated sense of selfimportance.4 1. proceed." Ans. given as a gift. concerned with worldly rather than spiritual interests." Ans. "What a pity I have answered all the questions wrong in the exam!" Ans. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. A purposeful or industrious undertaking (especially one that requires effort or boldness). the state of being held in low esteem. The teacher said.8. The teacher ordered all the students to submit the record notes by the following evening.II 82 . given formally or officially. She said. the tangible substance that makes up a physical object. Free from emotional agitation or nervous tension. "You should report by 5 o' clock in the morning. ©NIIT Coordinator Guide – Personality Development Programme . dignified manner or conduct. The officer said to his subordinates. relevant information or interconnection. to change location. "All of you should submit the record notes by tomorrow evening. A period marked by distinctive character or reckoned from a fixed point or event. have an emotional impact upon. Secondly. 9. express moral judgments. presented. She rued the fact that she had answered all the questions incorrectly in the exam. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. Burdened psychologically or mentally.

Ans. Characterized by absence of emotional agitation. s. r. ordinary men and women become heroes. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. q. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p. what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. who came to Karnasuvarna. A deceptive manoeuvre (especially to avoid capture). t. v. Letter was not sufficient to convey all his thoughts. u. ©NIIT Coordinator Guide – Personality Development Programme .II 83 . 3. x. In prison one cannot write long letters. The ten comprehension questions covering the entire text are: 68. and history becomes stirring and epoch-making. He did not have time to write uuuu. The ten multiple choice type comprehension questions covering the entire text are: 69. He was weak. Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. Why was Nehru not able to convey everything that he wanted in his letter? tttt. and then even simple. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. 2. to avoid being observed. Live (in a certain place). vvvv. Ans. elevated in nature or style. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. quietly or secretly.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. Completely clear and fine. according to Nehru. w. wwww.

Mahatma Gandhi hhhhh. c. Sarojini Naidu Ans. to discuss eeeee.Adolf Hitler Ans. b. Lenin dd. c. The Discovery Of India uuuuu.II 84 . Abraham Lincoln qqqqq. Letter was not sufficient to convey all his thoughts. to discuss aa. Jeanne d' Arc mmmmm. Godan ©NIIT Coordinator Guide – Personality Development Programme . to argue ddddd. For knowledge zzzz. Indira Gandhi bb. a. For adventure yyyy. Geetanjali ttttt. d. Which is the most famous book of Nehru? rrrrr. a. The best way to distinguish between right and wrong is: bbbbb. My Experiments With Truth sssss. Jesus Christ kkkkk. Mussolini ppppp. For knowledge z. to read Ans. For touring India Ans. Stalin Ans. Napoleon Bonaparte lllll. Why did Hiuen Tsang come to India? xxxx. y. To whom is this letter addressed? fffff. Lenin ooooo. Jeanne d' Arc cc. For trade aaaaa.Ans. Indira Gandhi ggggg. to give sermons ccccc. Kamla Nehru iiiii. Who started the Russian Revolution? nnnnn. Indira Gandhi was inspired by the story of: jjjjj.

5. According to Nehru. Bapuji xxxxx. b. Andaman and Nicobar Islands eeeeee. c. Sarojini Naidu Ans. Naini prison. Nainital ffffff. 1921 cccccc. ©NIIT Coordinator Guide – Personality Development Programme . it is evident that Nehru loved his daughter deeply. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. Write a summary of the letter without losing meaning of the text in about 150 words. the best friend of his daughter could be: vvvvv. None of these Ans. On her birthday. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. Instead of the usual material presents. she should never do anything in secret as if she had something to fear or hide. If she ever found herself in doubt. c. Her mother yyyyy. Like a good father. 1917 bbbbbb. Ans. Nehru himself wwwww. he sent her invaluable advice and his blessings. b. Where was Nehru imprisoned? dddddd. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. Through this letter. and told Indira that she should stay inspired by such people and serve her country.II 85 .Ans. 1917 gg. The Discovery Of India ee. and Mahatma Gandhi. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. 1923 aaaaaa. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. Tihar jail gggggg. Her mother ff. Nehru reminded Indira of heroes such as Jeanne d’ Arc. Nainital 4. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. he reaches out to her from the prison through a letter. Naini prison. 1914 Ans. Lenin. Write a paragraph on Nehru's love for his daughter based on this letter Ans. Indira Gandhi was born in the year: zzzzz.

6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:

  

This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.

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Chapter Six Objectives In this chapter, the students have learned to:

  

Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions

Focus Areas To conduct this session, you can use the following approach:

  

Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:

    

Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.

After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"

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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:

   

Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility

Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.

2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.

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inspite of his past happenings. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. said goodbye and got down at the station. who is very sensitive and emotional. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. Write a critical appreciation of the short story in about 100 words. boarded the train. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. It tells us how little incidents can make huge changes in our life. The stranger woke up early in the morning. not even a single passenger from the train waved back. The blind man started talking to the girl in a very friendly manner. Comment on Schwamm as a loving father. The girl collected her things. it was not true that the stranger did not like small children at all. 5. Just for his child's sake. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. The train halted at Saharanpur. Solution to Section 6.3. The happiest person at the end of the story is Schwamm’s son. ©NIIT Coordinator Guide – Personality Development Programme . 6. he went to a different city to board a train. The story revolves around a small kid. The stranger hated children because his wife died while giving birth to their first child. who dislikes children because of his wife’s death. Ans. He loved his child a lot. and waved his hand in response to the small child. who regains hope and faith in everything because finally a man waves back at him. subconsciously knows that his belief is baseless. Why did the stranger hate children? Did he really hate them? How do you know? Ans. What is the central idea of this short story. Just to make his child happy. The father was keen to make his son happy. The stranger thought that the kid was the reason for his wife’s death. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy. develops feelings for the little boy and does the same just for the sake of his happiness.II 89 . Ans. However. The stranger. and tries to fight it by going and waving back at Schwamm’s son. Schwamm decides to board the train to wave at his child. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. 4. Is there any message by the author? Ans. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. Schwamm was a very loving and a kind-hearted father. The moral of this story is that determination is as important as taking the initiative to achieve a goal. One man.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train.

5 Convert the following statements into interrogative sentences. When is the school reopening ? 4. Ans. Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme . Ans. Ram has not paid the telephone bill. 1. 2005. The suicide bombers escaped from the police. Mary did not come to school today. Ans. Did Mary came to school today ? 3. Has Ram paid the telephone bill ? 2.Solution to Section 6. The school is reopening on August 1. Ans.II 90 .

Tell the students to follow the method with which they feel comfortable and confident. Writing a content outline before the presentation helps present a structured presentation. Tell the students that further analysis of the audience in terms of age. you can take the following approach:        Explain the various steps that the students should follow to create a successful presentation. organize the material around the objectives. Discuss the structure of a presentation. stories. which helps in modifying the presentation according to the response of the audience. you need to:    Capture the attention of the audience: Use jokes. or questions to capture the attention of the audience. Explain the importance of body language while delivering a presentation. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. Tell the students that analysis must be carried out throughout the presentation. Tell them how visuals can help them in making a presentation successful. Preview key points: The key points of the presentation should be mentioned in the introduction. Tell the students to use body language as an additional support. Inform the students about the importance of organizing a presentation. Each slide should contain a maximum of six points.Chapter Seven Objectives In this chapter. Structure the information properly: The information must have a logical structure and order. sex. Body In the body. Explain each point adequately: Any point that may be new to the audience should be adequately explained. They should look confident and establish good eye contact with the audience. quotations.II 91 . Explain to the students the various methods of delivering a presentation. The content and the style of presentation should match the objectives. Discuss the advantages and disadvantages of the various methods of presentation. After the objectives have been clearly established. you need to:     Limit the content to a few key points: The content of the presentation can be chunked into key points. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. ©NIIT Coordinator Guide – Personality Development Programme . Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. the students have learned to:    Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. and background knowledge should be made before the presentation. Explain to the students the importance of using visuals in a presentation. the objective of the presentation needs to be clear. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section. The structure of a presentation consists of three parts:    Introduction Body Conclusion Introduction In the introduction. nationality. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. Then. brainstorm and collect all the relevant material. Tell the students that rehearsals must be conducted before delivering the final presentation.

1 1.1 3. you need to:    Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out. You might be having complete knowledge of a subject. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved.4 5. lack of confidence and presentation skills can result in poor performance.2 5.2 5 5. however.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear. Explain to the students that lack of performance does not necessarily mean lack of knowledge.3 2. stress.1 2.2 2. Conclusion In the conclusion. A logical flow will also help in easy transition from one topic to another. Evaluate the presentation on the basis of the following parameters: S. Ensure that the ideas keep flowing: One key point should lead to another. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success. No. Ask the students to give a PowerPoint presentation.5 6 6.1 6. This also ensures a quick revision of the content. Encourage questions: Questions should be encouraged at the end of the presentation.3 5.4 2. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme .5 3 3.2 4 4.II 92 .1 5.1 4.1 2 2. Any doubts can be clarified at this time. audible voice Used correct pause.

Prepare for the presentation well in advance. transparent plastic. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. Use visual aids appropriately.S. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text. charts.1 8 8. or diagrams that does not fit in the transparency are distributed to the audience as handouts. the students need to:       Structure the content logically. They are attractive to look at and are cost effective. Follow certain guidelines while delivering the presentation. and are made of a thick. Posters: Posters are large sheets of hard paper and can be used to depict pictures. No. Markers of different colors can be used on a whiteboard to write or highlight information on the board. Use effective strategies to remember the content. graphics. 7 7. They can be used more than once.II 93 . types. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. Dress appropriately. font sizes. the presenter can flip back to a previous page and refer to it. They are cheap and affordable. At any point of time. charts. or additional data. Whiteboard: A whiteboard is similar to a blackboard. Common Visual Aids The commonly used visual aids are:        Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. ©NIIT Coordinator Guide – Personality Development Programme . Handouts: Data in the form of figures. and styles in a presentation. bullets.

©NIIT Coordinator Guide – Personality Development Programme .II 94 .

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