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Coordinator Guide – Personality Development Programme - II 1
CH A PT ER - SPEC IF IC IN PU T S: P A R T - I
Chapter One Objectives In this chapter, the students have learned to:
Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning
Focus Areas To conduct this session, you can take the following approach:
Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.
Coordinator Guide – Personality Development Programme - II 2
Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.
Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.
Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:
Coordinator Guide – Personality Development Programme - II 3
David also suggested John to include some examples in the script. John also mailed Sheila the script for which the audio had to be recorded.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. John listened to the freshly-prepared audio and checked it against the script. who loves working with colors. The project plan was made and shared with all the stakeholders. As a result. and then wrote the script. After the templates were finalized. Sheila needed the audio software to edit the same. David gave John ideas to improve the readability of scripts. Only Ashish was authorized to install the audio software. He wrote a large volume of code and checked the templates several times for errors.II 4 . For example. This project involved developing a course about the basics of HTML. Sheila made several phone calls to voice-over artists and fixed dates with them. Chris changed the pixel values of the buttons. when displayed. John also coordinated with Monicato discuss the various ideas for the kinds of images to include. he suggested that the buttons should be placed a bit lower so that the correct answer. created the buttons. He found a few mismatches and asked Sheila to rectify the errors. did not overlap the button. arrows. He researched extensively on the Internet. Team members from various departments where part of the project team. John asked Monica to modify some pictures. The team members were assigned different roles and responsibilities. Meanwhile. ©NIIT Coordinator Guide – Personality Development Programme . sidebars. and images for the frames. He also wrote the script for the project. Chris was busy coding for the course. John also shared the script with David. read books. to make it more effective. divided the content into lessons. John created the course by putting the content in the checked frames. David manually checked all the templates and gave suggestions to improve the usability of the templates. She asked Ashish to install it. Monica.
the system administrator may also be responsible for providing training on support skills to the IT personnel. These programs specify instructions for computers to perform various functions. and preparing design and technical specifications for large and complex data warehousing and decision-support systems.Based on the given case study. The network administrator should be accessible at all times to solve problems related to networks. Web designers use software such as Photoshop. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization: Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. Network Administrator: A network administrator manages the network of the organization. System administrators: A system administrator manages the hardware of computers and networks in a company. Content developers: A content developer is responsible for writing and modifying programs. Sound engineers: A sound engineer mixes and synchronizes music. Illustrator. Web banners. content developers provide technical support to end users. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. which are called programs. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. presales and services organizations. ask the students to identify the roles involved. creating logical and physical data models. Some of the other responsibilities include leading projects. and business processes. ©NIIT Coordinator Guide – Personality Development Programme . A computer programmer may be required to use various computer languages. interfaces for intranets. or help desk technicians. providing in-house software training. and other requirements for Web-related products. The system analyst helps the organization get the maximum benefit from its investment in equipment. The content developer may design applications for various technical and commercial users. personnel. testing. Programmers: A programmer is responsible for writing. and Corel Draw.II 5 . customer service engineers. Some of the common responsibilities include installing and maintaining software. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. voices. In addition. Fireworks. and maintaining detailed instructions. graphics. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. websites. and the customers. Web designers: A Web designer designs Web pages. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. ISV partners. and working as client support representatives. identifying business rules. or sound effects. analyzing source systems and business requirements. In some companies.
He regularly organizes technical fests and seminars. He offers his support and advice when required. He is very innovative and takes initiative in all the functions related to his field. He constantly evaluates his surroundings and analyzes situations. Prepare a brief self-portrait of yourself for a professional career. he won the first prize in technical writing. 2. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. However. your professional satisfaction level is low and you should look forward to improving your job conditions. Don is an avid sports person and has represented his college cricket team at the university level. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. He has also worked at Smart Developers as a technical writer for one year. Write about your short-term and long-term professional goals. Don is also good at supervising tasks because he has excellent monitoring skills. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B.II 6 .Tech. he is not confident about his communication skills and is not comfortable doing sales. Ans. Ans. While working at Smart Developers. If you have responded with a 'No' to most of these elements.Solutions to Chapter One Questions 1. Short-term professional goals refer to the goals to be achieved within two to three years. ©NIIT Coordinator Guide – Personality Development Programme . and is currently working as a software developer at Technology Systems. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements.
1. Ans. Ans. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme .): Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5. which achievement has given you immense satisfaction? What. create a table with three columns. List your weaknesses. according to you.No. Select your strengths from the following list (This is not an exhaustive list. Ans. which job or position would you like to attain? In your past. Prepare a self-improvement plan for the next five years. as shown: S. 2. Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list. what do you want most from your job? If you were granted a wish. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3. To prepare a self-improvement plan. These goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain.): Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4. List your strengths. Long-term goals are derived from the vision of the person.Long-term professional goals refer to the goals to be achieved after at least five years. 3.II 7 .
What type of people irritate you? List the moral values that you abide by. 2. describe yourself as well as your prospective life partner. 3. 17.No. 4. You can create your personal word portrait by answering the following questions: 1. Similarly.S.Tech. 10. 13. He should aim for a peaceful and prosperous life. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. 20. He should be an avid reader and should constantly update himself with new technologies. List negative personality traits that you don't want your spouse to have. He should preferably be an M. A sample portrait is given below: Donna Bard is a kind hearted and honest girl. 8. Besides working hard. she accepts it gracefully and works towards removing her weaknesses. She works hard and is known as a motivating team player. 9. prepare a portrait. 7. She always strives to improve. 5. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions. If any feedback for improvement is given to her. 5. she tends to ignore her health care routine and this results in fatigue and depression. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. List the minimum standard of performance that your prospective spouse should achieve. 6. 19. He should have good leadership qualities.II 8 . He should always exude high energy levels. She is disciplined and loyal towards her work. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. If you are single. 16. which talks about pursuing one’s dreams. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. 4. 15. She gets inspired by reading 'The Alchemist'. However. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. you can create a word portrait of your prospective life partner by answering the following questions: 11. Ans. 18. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. He should always work towards building healthy professional and personal relationships. She works as a manager in an organization. ©NIIT Coordinator Guide – Personality Development Programme . 14. 12. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. he should enjoy participating in sports activities. and should have strong management skills.
They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. After this exercise. Ask the students to make a list of all the educational qualifications. To prepare students for the interview. projects. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. you can take the following approach: Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview.II 9 . it is necessary to analyze the job opportunity and ensure that it matches their expectations. as given in the additional inputs section. and abilities. Tell the students that to target a suitable job.Chapter Two Objectives In this chapter. This information is provided for you in the additional inputs section. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. start with discussing the screening and selection procedure. Tell the students that it helps to know the various characteristics of interviewers. and special achievements as mentioned in their bio-data. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. At this point. values. it is very important for them to analyze the job opportunity. the students have learned to: Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. which is common in all the organizations. you can tell the students about the different types of interviews that are conducted. Give the students a list of desirable qualities that organizations look for. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. skills. To do this analysis. This exercise will help the students assess their personality. The bio-data is the most important document in the interview. trainings taken. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. Tell the students that before they apply for any job. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. ©NIIT Coordinator Guide – Personality Development Programme .
ask them to assess it keeping in mind the 15 factors given to them. Tips on Body language During an interview. Competitors 8. Job safety 11. ask them to select the job opportunity they think will match their expectations. At the end of this exercise. Give a formal smile. Location 6. Background of the company 2. ©NIIT Coordinator Guide – Personality Development Programme . If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. Future plans of the company 7. Maintain regular. Keep your hands on your lap. students who have been able to tap the job opportunity of their choice will be happy with the outcome. Remuneration/perks 14. Relax! Don't rush through the interview. After all the students have selected at least one job opportunity. Products and services 3. always remember to: Shake hands firmly with the interviewer. Position offered 10. Sit straight and alert. Qualities required 13. Instruct the students to draw a table with two columns. Then. attentive eye contact. Mirror the interviewer's techniques. Agreement contract/service bond 15. and discuss the same with their friends. Then. Give students time to research all information. tell them to fill in the information in front of the respective factor in the table. Type of work 12. look at their self assessment and career planning analysis.II 10 . Annual turnover 4. ask them to refer to the company's website and brochures to gather more information. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. as shown: Expected Factors 1. Number of employees 5.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. Any news-making issue in the past 9. Others may find that the job opportunity does not seem to match their expectations. Ask such students to select another job opportunity article and repeat the exercise.
Features a selection process that is based on the collective input of several people. Requires participants to appear for selection tests. Is conducted by companies at the campuses of various colleges and universities. managers. May be conducted for candidates residing in a different country or at distant locations. and the cost that the organization wants to incur on the interview process. depending on the factors such as the job profile. May be scheduled or unscheduled.II 11 . Can serve as a platform to check validity of information in the resume. A board interview: • • • • • • A rotational interview: • • • A walk-in interview: • • A phone interview: • • • • • A video interview: • • • A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme . The various types of interviews are: A one-on-one interview: • • • • Is an interview between the interviewee and one interviewer. an on-the-job specialist. Is a convenient and speedy method of recruitment. the time available. Involves presentations by companies who want to recruit the students. Is an interview of a candidate by different interviewers separately. Has personnel representatives. and occasionally. Is cost-efficient and less time-consuming. The number of interviewers may vary. Is usually used to screen interviewees. Could involve walk-in interviews. and special software. Can be held for all posts and for all levels. Has a set of fixed questions for all interviewees. Has a fixed evaluation scheme to assess the interviewees. a psychologist in the interviewer panel. Is conducted over the phone line by using a microphone. Involves direct assessment of the interviewee by the interviewer. Is an interview between one interviewee and a panel of two or more interviewers. Is usually used to screen interviewees. Usually involves each interviewer targeting a particular aspect of the interviewee's skills. a video camera. Is usually conducted by the government or large organizations. Involves questions that are often framed beforehand. Provides an interviewee several chances to present his/her abilities and skill set. Involves questions that are asked on the area or field each interviewer represents. Is conducted over the phone.Types of Interviews Different types of interviews are used in different situations.
Faridabad D. 21-D. Use simple and concise sentences. Here is a sample bio-data: Bio-Data 1. 21-D. Father's name 9. Address .II 12 . 3.3092391 7. Occupation 10.permanent : 410. Academic qualifications Sl.M.Tech % Marks Class 1. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam. Marital status 11. Name of the post 2. Age 4. Surya Apartments. D. Prepare a good bio-data of yourself. Telephone numbers : 0129 . Period From to : email@example.com. Give a consistent and symmetrical look. 24 : 410. Add a cover letter or note mentioning the code number and other details specified in the advertisement. 14. Name 3.A. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A.66 78.24 First First First ©NIIT Coordinator Guide – Personality Development Programme . Address . Surya Apartments. Ans.V.1981.Solutions to Chapter Two Questions 1.in : Mr. Limit the bio-data to two pages. 2. College Ambala. E-mail ID 8. Use terms and phrases relevant to the industry.2 65.present : Software Engineer : Vinay Yadav : 10.co.S. Passed AISSCE AISSE B. The following guidelines needs to be followed while designing a bio-data: Avoid spelling and typing errors. 81.V. No. Date of birth. Faridabad (HR) 5. Faridabad (HR) 6. Faridabad M.Engg.
Group discussions: In the group discussion round. and an answer as to why you chose this topic. The topics can range from current events to technical topics. and always mention if you have contributed to the advancement of any application during your training session. 14. Personal interview: To prepare for a personal interview round. aptitude tests. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. Ans. C++. References : C. language tests. and discuss them during your interview. Briefly write out a preparation plan for an interview for a software engineer's post.000/. and technical knowledge tests. 2. organizations ask candidates to discuss a specific topic among themselves. such as writing a technical paper or participating in seminars and technical competitions. 15. Date Signature 2. Prepare a brief description of your favorite subject or topic. list down your learnings.pm Rs. Extra-curricular activities : Played cricket at the university level. Project work preparation: Most organizations focus on project work because it reflects your own work. and System Analysis and Design (SAD). 20. Work experience: Sl. such as: Why did you choose this particular project? What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone.II 13 . 10. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. such as ‘Role of JAVA in the Internet’.12. In addition. Here is a plan to prepare for an interview for a software engineer's post: 1. ©NIIT Coordinator Guide – Personality Development Programme .000/-pm 13. You can practice group discussions with your friends and improve upon your communication skills. logical reasoning tests. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds: Preliminary written tests: This includes IQ tests. Oracle. No. Special attainments: List down all your special achievements. Professional skills 16. such as RDBMS and Operating Systems. Won the first prize in technical writing. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. : Available on request. You can prepare for the preliminary written tests by using books that contain sample tests. Personal attainments/distinctions : Organized technical fests and seminars. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’.
developing. Chemistry. List your qualifications and skills that will help you get selected for a job. Ans. Oracle. and maintaining the software system. Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C. Maths College: B. Ans.II 14 . A software professional may possess any of the following traits: Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . Principal accomplishments : Modeling.3.Tech Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system. Prepare a list of your strengths and weaknesses. and System Analysis and Design (SAD) • 4. C++. Leadership quality : Handling different projects related to software systems. The qualifications and skills that will help you get selected for a job are: Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics.
Engineering College. C++. : Modeling. ©NIIT Coordinator Guide – Personality Development Programme . and maintaining the software system.Tech. Based on the above-mentioned qualities. 3 years of experience as a S/W developer. Because he has a strong technical experience and good interpersonal skills. Vinay plans to become a project manager in the next two to three years. I have done B. developing. Vinay has identified a goal for his professional life. Ambala.II 15 . : Designing a software system and writing code for different modules of the software system. : Managing different projects related to software systems.Tech : 1 year of experience as a technical writer. Chemistry. Ans. Oracle. Responsible for making high-quality software systems.5. Interpersonal skills : Ability to analyze situations. My name is Vinay Yadav and I am a software developer with Technologies System.M. Maths : B. and System Analysis and Design (SAD). Introduce yourself. Identify an appropriate career goal for yourself by matching your qualities to the job. Ans. Assume that Vinay possesses the following qualities: Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics. Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills Skills related to job : C. I am a person with a high degree of integrity and team spirit. 6. I have been brought up in a atmosphere where discipline and respect for elders is a way of life. and I am aspiring to do an M. Handling a team of seven software professionals. I believe strongly in values like honesty and hard work. from M. giving comprehensive information about yourself within two minutes.Tech.
Explain to the students that if they are well prepared. Discuss the ways by which the students can release stress. They also have their own set of strengths and weaknesses. The questions can be related to their educational qualifications. In addition.Chapter Three Objectives In this chapter. They will feel light and enthusiastic. it will help divert their minds away from the stress and nervousness. they can answer all the questions and can overcome any obstacle. Explain to the students that failure in an interview should not dampen their spirits. professional experiences. Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. ask the students to practice mock interviews with their friends. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. ©NIIT Coordinator Guide – Personality Development Programme . you can take the following approach: Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview. and the various interpersonal and job-related skills mentioned in the bio-data. ask them to get the summarized results of their self assessment and career planning analysis with them. They should follow a philosophical approach and start thinking of the next job opportunity. such as by giving mock interviews. Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. Before the students give a mock interview. and they should learn from such experiences. Explain to the students that the other candidates appearing for the interview are also like them. Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds. and they may not have answers to all the questions.II 16 . if they interact with the fellow candidates. the students have learned to: Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session.
Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme . His/her dress 19.The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. Clarity of introduction 13. Promptness while answering 34. Clarity of answers 31. His/her posture 16. Eye contact level 25. His/her listening skills 40. His/her resume 22. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1.II 17 . Confidence level 28. Ability to use suitable closings 37. 10. The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4. 7.
Tell the students that by judging their team building and coordinating skills. 24. I feel anxious about undertaking new endeavors. I am extremely impatient and get easily frustrated. to be used if the students absolutely identify with the corresponding statement. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. Ask the students to create a table with seven columns. I am very critical of any displeasing behavior around me. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. For example. they need to rate each statement from 0 to 4. The ratings vary from 4. ©NIIT Coordinator Guide – Personality Development Programme . they will be judged on the points given above. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. This will help them assess their actual stress level. Tell the students that besides knowing about the possible questions that can be asked during the interview. and failures.No. to 0. 22. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities.After the mock interviews. I am apprehensive in handling responsibility. Give the students some statements that convey the behavior pattern of a person in a given condition. they should also know about the questions that the interview committee may consider. the interview committee will be able to determine if the candidates can work cordially. I wish for immediate appreciation and recognition. I feel a compulsive need to prove my worth.II 18 . The body language of the students will tell the interview committee about their nature and motivation level. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. I find my life unfulfilling and meaningless. I blame myself for my mistakes. Tell the students that they can rate each statement by entering the number in the respective rating column. 25. 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. 23. 26. I feel insecure and anxious about my future. to be used if the students strongly disagree with the statement. ask the students if they are feeling more comfortable facing the interviewer. as shown: Personal Stress Index S. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. Accordingly. defeats. consider the following questions: 21. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI).
and a PSI between 20 and 40 indicates that the students need to be counseled. ©NIIT Coordinator Guide – Personality Development Programme . ask them to add the ratings given to the 10 statements.II 19 . A PSI of 5 or less indicates an exceptionally low level of stress. A PSI between 10 and 20 indicates a favorable level. Keep the scores of the students confidential and create an appropriate action plan for each student.After the students have completed grading the statements.
you can take the following approach: Initiate a classroom session by discussing with the students how they should spend their first day in office. give the students an assignment and ask them to complete it in a particular time. On the first day at work: Be punctual and report on time. After they have completed the assignment. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. Do not make unsolicited comments and avoid politically incorrect language and humor. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). Explore the building and find out the location of various departments and facilities. Look confident and feel comfortable. There is usually not much work to be done on the very first day.No. Instruct the students that they should not hesitate to give inputs regarding the existing projects. they will be able to get along with their colleagues easily. They should try to know more about the parameters to evaluate performance and behavior. Familiarize yourself with the new surroundings. However. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. rules. Warn the students that the inputs or suggestions for the values. In addition. Feel secure and positive. This is because a favorable first impression can lead to several good opportunities. This will give them an impressive start and enable them to rise faster in their careers. it always helps if they know what to expect throughout the day and how to conduct themselves. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . and regulations of the organization should be kept reserved for a proper opportunity. For this. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. discuss with them the evaluation process and then disclose the name of the best student. If they are full of enthusiasm. general practices.II 20 . Be careful about what you say. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. Observe the students while they work on their respective assignments. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. Familiarize yourself with the people who are introduced to you. such as the restroom. Ask if there is an official manual that provides such details. Clarify any doubts and seek information from your new colleagues or the HR personnel. the students have learned to: Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. Such suggestions should be given only after prior consultation with seniors and colleagues. Introduce yourself and engage in conversation with them. They should be extra careful when interacting with others and handling a new project. Overachieving the Targets Tell the students that they will be observed closely the first few days. Arrive at the assigned time and report to the concerned person. this attitude gets rubbed off on their colleagues. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. Explain to the students the importance of giving their best in the first assignment. Wear a smile. Provide them with the tips given in the Additional Inputs section. Use formal language. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section.Chapter Four Objectives In this chapter. Do not hesitate to ask questions. and protocol. the canteen. they need to follow the hierarchy protocol. Explain to the students the positive effects of being enthusiastic. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. Find out about the organization's rules and regulations. such as: S. and the coffee machine.
It affects your personal and professional life. and extra efforts also affect their rating. Make a list of your qualities. Keep learning new things to boost your confidence. If they feel low. Always try to help others. the client perceives the organization to be reliable and ready for tough assignments. new employees should strike a good rapport with their seniors and team members. List out your short-term and long-term goals in your professional life. they should try to overachieve the targets and improve upon their past performances. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. Ask the students to list down situations where they may not feel confident. The list of statements is as follows: Get your priorities straight. Short-term professional goals refer to the goals to be achieved within a span of two to three years. In addition. Ans. tell the students that it is not enough to simply achieve the targets. This is because the lack of confidence in one area influences the other area. If they wish to secure a rating of five. they should not concentrate on only achieving the explicit targets. Tell them that the tips apply to all situations. Presence of team spirit will enable them to accomplish their project and organizational goals. Explain to the students that their behavior. Tell them that the situations can be personal or professional. In addition. Do not underestimate yourself. Pamper yourself. Do not take feedback on your projects personally. Enthusiastic Team Player To create a good impression in an organization.II 21 . they should simply find clues to their problems with the help of these tips. they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. Solutions to Chapter Four Questions 1. If the employees are enthusiastic. Exhibit what you do best and teach it to others. Think positive and talk positive. These things need not necessarily be related to your job. Appreciate your qualities and be proud of them. Accept feedback with a positive attitude. Stay healthy and fit. Believe in prayers. team participation.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. give them the list of tips that will help them overcome their problem. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. Recognize all of your accomplishments and make a list of them. Therefore. After they have written the situations.
Ans. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . After you have identified your short-term and long-term goals. Prepare an action plan to achieve your goals. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2. according to you. Long-term goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain. Long-term professional goals refer to the goals to be achieved after at least five years. which achievement has given you immense satisfaction? What. your professional satisfaction level is low and you should look forward to improving your job conditions. If you have responded with a ‘No’ to most of these elements. which job or position would you like to attain? In your past.If you have responded with a 'Yes' to most of these elements. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. what do you want most from your job? If you were granted a wish.II 22 . Long-term goals are derived from the vision of the person. make an action plan to achieve these goals. you are satisfied with your current position and you should look forward to achieve your long-term professional goals.
raise the issue in an appropriate manner. Ask your team members and seniors about the performance evaluation procedure. This will help you continuously assess your performance status. course. Devote two to three hours in a week for studying.For example. 3. write that it in the column 'What I plan to do. Family planning to relocate. 35. make a list of things to be done to reach that level. Discuss your goals with your family and seek their support.' The list can be as follows: 27. Try to collect all the information related to your organization and understand the atmosphere of the organization. 45. Continuous process. 40. 34. Plan out a strategy to make a good impression on your first job. 39. Now. 30. Ans. Take your first assignment very seriously and deliver your best. Start making your list of accomplishments and start working on the list of shortcomings. Always be ready for any opportunity and make sure to give your best performance.II 23 . Heavy competition. The list of obstacles can be as follows: 37. This will reflect on your work and people will want you to work with them. If you are not comfortable about a specific aspect about the organization. Always appear enthusiastic and full of confidence. study with a friend who is doing the same course. 43. In the next two years. Acquire a Master's degree in Technology. Represent yourself as an enthusiastic and confident person. list the possible obstacles against each point. Remain in the current office for the next three to four years. 44. Lack of time to enroll for the course and to study. You can plan to remove your respective obstacles as follows: 42. allocate a deadline for each activity. The time span can be mentioned as follows: 32. Always support your team members and cooperate with them. 33. make a plan to remove them and start working as per the plan. ©NIIT Coordinator Guide – Personality Development Programme . In the next three years. After you have identified the obstacles. Be ready to take on new challenges. Good leadership qualities to be identified. Learn about the new technologies. In the next three years. Acquire a position of a senior software engineer or a team leader. 41. 46. Write this list in the column 'How I plan to do. 36. This will lead you and your team towards success. Build a bond of trust and understanding with your team members. 29. Make efforts to get noticed by always appearing confident and enthusiastic. Start handling two teams simultaneously. if you have joined an organization as a software developer want to become a project manager. Ask your project manager to give you a chance to work in projects that involve new technologies. 28. Write the respective deadlines in the column 'When I plan to do'. Take extra measures to perform better in your first assignment because it will help form a favorable first impression. 31. Working on similar types of project again and again. You can use the following strategy to make a good first impression: Utilize your first day in office in getting familiar with your colleagues and the office environment. Now. Time span already given. Make efforts to get noticed in your team. Take the long pending leaves and get yourself enrolled for the M.' Then.Tech. If possible. 38.
Now.II 24 . Tell the students that planning should immediately be followed by implementation. lack of time can result in poor performance. Then. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. Urgent work need not be important. Urgent work needs immediate attention and provides less time for execution. If a deadline has not been given for an assignment. You may have complete knowledge of a task. even after investing all their energy. not important. it is important to manage the various tasks and complete them within the specified time. if not managed properly. advertising this belief will help in creating a positive environment around you. Tell the students that they should always fulfill their commitments. On the other hand. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . Ask the students to list all the important tasks that they need to do on a daily or weekly basis. In addition. one should take care to complete all urgent work on time. They will stay active and full of energy throughout the day. Tell the students to keep the final list with them for future reference. ask them to list other tasks that might not be important. To accomplish their tasks efficiently. they should set their own deadline and work towards achieving it. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. but need to be performed in the future. After they have made the list. or not urgent. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. Inform the students that they should not keep unrealistic targets because it might result in setbacks. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. To manage a task. ask them to prioritize in order of execution. Again. As a result.Chapter Five Objectives In this chapter. They should be practical and reasonable while planning their work. Adherence to commitments always boosts confidence. ask them if they are utilizing all their skills and abilities. Explain the difference between important and urgent work. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. a person should categorize it as important. their performance goes down and they feel depressed because they could not complete the important work. can become urgent after some time. In addition. the students have learned to: Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. however. Explain to the students that being physically fit will help them maintain good health and perform optimally. important work. urgent. It is necessary to think well about yourself if you want others to think well about you. you can take the following approach: Initiate a classroom session by asking the students to list their skills and capabilities. This will help them be enthusiastic and increase their confidence level. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. Therefore. Any delay will result in loss of energy and enthusiasm. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. thereby ignoring the important ones. This will enable them and their team to enjoy their accomplishments. This can cause self doubt and depression. students should prioritize their tasks. Therefore.
Follow healthy eating habits.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks.II 25 . Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. Making commitments: After setting the priorities. Setting priorities with practical approach: John sets his priorities before starting any work. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. and consult a dietician for further guidance. 2. Ask the students to describe their health care routine. Make a list of all the tasks. The appreciation and encouragement act as motivators and increase his potential. ©NIIT Coordinator Guide – Personality Development Programme . It also enables you to relax your nerves. Once in a week. assess yourself and list down the good qualities that you possess. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. Admire yourself. When we talk about education and profession. How do you propose to overcome the deficient potentials? Ans. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. Perform small exercises. Solutions to Chapter Five Questions 1. After a hard day at work and going through several daily chores. This will help them accept new challenges and perform better. Tell the students that they can take care of themselves if they follow these health tips. Ans. they will be full of life and vitality. List out your qualities among the potentials given in this module. This process will help them assess their real potential. This enables him to accomplish the tasks in a proper manner and within the specified time. ask them to write the last time they went for a health check. most of us tend to ignore the beauty around us. Many people tend to ignore these factors. Now. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. In addition. they will be able to manage their responsibilities in the specified time. This will help in boosting your confidence on a regular basis. ask the students to list the various physical problems they face while working. John makes commitments and works sincerely towards meeting the deadlines. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. Besides being assessed on your educational and professional standards by others. positive attitude. Give the students the following list of tips. In addition. This beauty can be the nature or some good work going on in your neighborhood. John needs to work on the following aspects: Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. Entertain your spirit. You can do this exercise anywhere and at any time of the day. However. Do not skip meals. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. Few get the time to exercise or play a physical sport. He sets realistic goals. The result will be surprising because most of the students will realize that they have not gone for a health check for years. This list will help them remain healthy and active while coping with a busy work schedule: Take 10 deep breaths. and physical fitness should also be recognized. factors such as enthusiasm. have an organic fruit everyday. This will help you remain organized. Tell the students that if they are healthy. Following is a sample list of qualities possessed by John: Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him.
John can take the following steps to overcome his weaknesses: He will consult the physical trainer. Time gap between planning and execution of project: John tends to delay the execution of planned projects.II 26 . This will help increase his physical fitness. To ensure success. he will share the schedule with his team members and his seniors. He will ensure that all projects are executed on time. set up a fitness routine. and follow it regularly. ©NIIT Coordinator Guide – Personality Development Programme . This results in loss of energy and enthusiasm.
she plans for the known and the unknown. if any. tell the students to adhere to the following guidelines to manage time effectively: Plan and organize: Take out time for planning and organizing. At the same time. and then state the various guidelines that can be followed for effective time management. and popular person. He would rather suffer himself than let his image suffer. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. prioritizing. Failing to plan is equivalent to planning to fail. and pays attention to smallest of details. you can take the following approach: Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. After reviewing the daily time log for four to five days. You should keep referring to them during the day. they can use ‘To do’ lists. His colleagues flock to his workstation because it is a good place to hang out. which could otherwise throw work out of gear. She helps people around her and nurtures them because she believes in their potential. If only he could learn how to rule his life instead of allowing other people to rule it. Every day. After discussing the two different personalities. it is just that he cannot say ‘No'. ©NIIT Coordinator Guide – Personality Development Programme . Ms Balanced is a smart. committed. successful. Tell the students that they should maintain a time log. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. such as planning. Use time sheets: Time sheets can be analyzed to find ways for saving time. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. and avoid trying to be perfect in all the tasks undertaken. They also help you prioritize tasks. They should maintain the time log on a daily or weekly basis. she is completely down-to-earth and unassuming. By doing this exercise regularly. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. To create this list. He diligently responds to all the forwarded mails from friends and colleagues. You can ask the students to use the format for time sheets given in the additional inputs section. and taking sufficient breaks when performing a lengthy task. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. Ask the students to make a list of tasks that they do in a day. the students have learned to: Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. By listing the activities performed in a day and the time spent on each activity.II 27 . if you can do so. you can monitor the amount of time you spend on doing tasks. avoid delaying task execution. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. without becoming distracted. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. At the end of the day. he does not really like doing extra work. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. Maintaining a time log will enable them to assess their pattern and identify their problem areas. However. In addition. they will not feel frustrated if they cannot complete specific tasks. He is not climbing up the corporate ladder even after three years in the organization. This ensures that you are in a better position to manage the day ahead. Then. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. He does not have time to pursue his hobbies and interests because he is in office during most weekends. they will be able to assess whether they have utilized the time well. Tell the students that they can follow several tips to manage their time better. Work only on those tasks that cannot be delegated. ask them to prioritize the tasks and allocate a time period for each task. wherein they can write all the tasks to be done and allocate time based on the nature of the work. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. Refer to the Additional Inputs section to get information on the ‘To do’ lists. Multitask: Do more than one task at a time.Chapter Six Objectives In this chapter. Delegate work to others: Identify tasks that can be delegated.
Conquer procrastination: To avoid procrastination. Therefore. Prioritize all your tasks. Always plan for less than 100 percent of your time. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. assign some time for interruptions.II 28 . To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. Handle interruptions well: When planning your activities. Tell the students that effective time management results in: Ability to control one's activities: Effective time management helps you prioritize and organize your activities. hobbies. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. Do not plan for 100 percent of your time. Allocate time for pending tasks. Update the list constantly. and friends: Time management helps you restore the balance between work and leisure hours. Deadlines being met consistently: By prioritizing tasks and organizing schedules. 'To Do' lists and time sheets are the tools that you use to manage time. There are two types of 'To Do' lists: Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do. you do not feel stressed. More time for family. ©NIIT Coordinator Guide – Personality Development Programme . you can make sure that deadlines are met regularly. Plan for tasks that have deadlines. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. divide a task into a number of smaller tasks and start doing them one by one. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. This puts you in control.
3. List your activities for a week or a fortnight.You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. To use a time sheet effectively: 1. 2. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme . Analyze whether your time is being spent usefully.II 29 . It helps you track your time and analyze whether you are spending your time productively. Use a time sheet to track your time. and use a 'To Do' list to plan your activities.
and they can even pay off their bills online while listening to their favorite music. Now. they can make phone calls while watching television. Tell them that they can refer to their personal time management survey form. Ask students to think of ways to save time and still complete all the tasks for a specific day. It is a continuous process. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. based on their lifestyle and comfort level. one should make a mental note of the change and try to manage the schedule accordingly. they should think of innovative ideas to manage time. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. Suggest to the students that the continuous time management process should not tire them. They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. They should enjoy this activity. As the changes occur in one's personal and professional lives. ©NIIT Coordinator Guide – Personality Development Programme . While traveling for office.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also. For example. the time management schedule also gets altered. During the weekend. they can make a list of points to be discussed in a specific meeting. With every change in the daily routine. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. they can watch movies on TV while performing household chores. These new ideas can help them manage time better and improve their performance. There can be many more ideas based on the number and types of tasks listed by the students.II 30 . Tell the students that.
the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. the second column will specify the task. To create a time log. create a table comprising four columns. 5. 2. not all the colleagues were interested in continuing with it on the same day. therefore. ©NIIT Coordinator Guide – Personality Development Programme .Solutions to Chapter Six Questions 1. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. Skipped lunch for this reason. 3. In addition.' A sample time log is shown as follows: S. The first column will contain the serial number. had to work upon another task and this activity got postponed for the next day. Worked on the reports and cancelled going to the gym. This delayed the subsequent tasks. These activities should be given equal importance. 'Incomplete'. however. and the third column will contain the time allotted for the corresponding task. The module could have completed in an hour. 1.No. 4. or 'Not attended to. You can also prepare a time log to manage your weekly or long-term tasks. Started to initiate a fun activity at work. 6. Ans. The meeting had to be postponed for another hour. However. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. Prepare a time log for utilizing your time and note down your own reactions to your time management. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. specify the result as 'Completed'.II 31 . This resulted in delay in planning and executing the meeting. In the fourth column. Based on the result derived. it took two hours. This delayed the rest of the activities. Prepare a time log by listing the tasks to be done in a day. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time.
irrespective of the requirement.00 to 11.00 to 10. This will help me save time. Instead of making personal targets.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1.30 to 3.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4. I will say 'No' to the tasks that do not contribute to my goals.30 to 12.30 to 5.30 12.30 11.00 11. I will make team targets. Here is a sample list of weaknesses related to time management: I try to do each and every task to perfection.30 to 4.30 A time commitment plan for Module 2 of the first semester of MCA.30 3. Learning to say 'No' will help me save a lot of time. to be followed daily for 12 weeks.30 to 2.00 to 10. This results in an increased amount of work. Ans. is as follows: Time 9.II 32 . Identify your weaknesses related to time management and create a plan to overcome it. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time. both planned and unplanned. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues. A time commitment plan for Module 1 of the first semester of MCA. I will involve my team members in my work.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme .30 to 1. I plan to do the following: I will have a practical approach towards work and will try to strive for excellence rather than perfection.30 2.00 10. to be followed daily for 4 weeks. Ans. This results in too much of work and effort. 3. is as follows: Time 9. To overcome my weaknesses. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues.00 to 11. This unnecessarily delays the things and affects the complete schedule. This will help me achieve the targets on time and will enable others to learn and improve upon their performance.2.
10.30 to 1.30 to 12.30 11.30 12.II 33 .00 to 11.00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.30 ©NIIT Coordinator Guide – Personality Development Programme .00 to 11.
If more than one person is making a similar comment. Make it a learning experience: There is always something to learn from criticism. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. offering arguments. Do not react instantly: Reacting instantly to criticism will only show your insecurity. For this. There are no specific aspects that determine a personality. the better their personality will shape up. you are in a better position to assess the situation. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . For this. instead. they should work upon improving their verbal and nonverbal communication skills. To improve your personality. Acknowledge the reason: If the reason behind criticism is competition. Tell the students that their personality grows along with them. they should observe their surroundings and interact with learned people. If it is out of jealousy. Ignore specific feedback: Always identify the source of criticism. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. Factors such as courage. the students have learned to: Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. If it is a genuine criticism. you should not react instantly and reply by using harsh words. you should never get defensive. you should work upon it. you should look at the possible reason and work on it. and successful experiences can also help in increasing their confidence level. Raising your voice. you should always be ready for feedback and criticism. ignore it at once and move ahead. gaining knowledge is futile if the students cannot express themselves properly. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. The more knowledge they gain. and resorting to emotional outbursts will only aggravate the situation. you should reply through your work. Provide the students with the list of problems they can face while communicating with others. It includes various aspects of your lifestyle. You should always learn from your mistakes. If you are calm and composed. you can take the following approach: Initiate a classroom session by explaining the importance of a good personality. If the criticism is about behavior or habits. you should learn to stay calm and ignore it. Take corrective action: Instead of getting depressed or developing an inferiority complex.Chapter Seven Objectives In this chapter. If a person criticizing you is doing it out of habit or frustration. After you have identified the reason. your family and friends can guide you. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. ignore the criticism. discuss it at length and get to know about the reason. logical analysis. you should continuously assess your behavior and work on the shortcomings. you should learn from your mistakes. Suggest that they should gain knowledge by reading content related to their field of work. If the reason behind criticism is jealousy. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. Irrespective of the kind of feedback. Attaining a good personality depends upon various factors. In addition. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. Concentrate on how to gain from the criticism. However. Giving lame excuses will add up to your negative behavior. you should work upon it and try to improve yourself.II 34 . Students can use the following ways to accept feedback and criticism gracefully: Accept your mistakes: If you have made a mistake. They should keep themselves updated with their field of work and current affairs. admit it instead of giving excuses. Absorb genuine feedback: If the reason behind criticism is improvement.
Use hand and face expressions to enhance the expression of what you are talking about. The inability to make an eye contact is regarded as a sign of uncertainty. volume. it is best conveyed through eye contact. a person with a positive frame of mind is more comfortable making gestures while communicating. The use ratio of these three factors in any communication is 7%. and body language. The difference between flat and modulated voice is similar to the difference between bland and spicy food. Because some students were not able to modulate their voice. Then. it is necessary to inculcate positive attitude for effective communication. Listeners tend to pay more attention to facial and body expressions. Ask students to record their voice in isolation. the students were unable to convey the correct meaning of the story. A good vocabulary is necessary for effective speaking. Verbal communication skills consist of tone. Here is a list of some of the problems that the students may have faced when recording their narration: They were unable to make it sound interesting because they had to express themselves only through voice. voice modulation.To have a good personality.II 35 . There are two types of communication skills. you also need to improve upon your nonverbal communication skills. ask them to list down the problems they faced in both cases. Now. and. Therefore. The students should practice voice modulation to depict the emotions properly. In addition. they were unable to induce the dramatic effects like various emotions and sound effects. Therefore. form a list of common problems faced by students. If they are able to feel the emotions. tone. If a person wants to convey sincerity in his or her intentions. The following tips will help the students improve upon their verbal communication skills: When recording. ask the students to narrate the same in front of the class. For this. a person should be knowledgeable and an effective communicator. verbal and nonverbal. nonverbal communication is also an integral part of communication. Due to the lack of knowledge of vocabulary and grammar. The students should improve upon their vocabulary and grammar to make a good impact on others. therefore. Therefore. Verbal communication is based only on voice. the students should think of the scenario they are depicting and should bring emotions in their body. Communication depends upon three factors: words. 38%. 55% respectively. The students can use the following tips to improve upon their nonverbal communication: Use eye contact when communicating. your verbal communication should be consistent with your body language. Based on their reply. ©NIIT Coordinator Guide – Personality Development Programme . it is necessary for a person to depict his emotions and feelings effectively through his voice. They can narrate or describe an incident. Here is a list of some of the problems that the students may have faced when narrating their story in the class: The students were unable to make eye contact with the rest of the class. they will be able to express the same. and language. The students were nervous and felt stiffness in their body when facing the class.
©NIIT Coordinator Guide – Personality Development Programme . odorless pair of socks that match the color of your shoes. they should ensure that it does not chip. If they wear nail polish. Wear a clean. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. add a few more qualities that are helpful for total personality development. Here is a sample list of shortcomings related to personality: Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings. Wear shoes that match the occasion. Women should file their nails. I should be updated with the knowledge related to my field. Do not wear sports shoes to the workplace. They should wear minimum jewelry to the workplace. They should not be faded or torn. Makes colleagues feel comfortable about working with you. This quality is an aggressive form of being confident and is crucial for having a good personality. This helps them develop their personality. Hair: Hair should be clean and neatly trimmed. Clothes should not be too loose or tight. The hairstyle should be neat. The additional qualities that can help you enhance your personality are: Enthusiasm: Being enthusiastic accentuates your personality. This will help me assess my time management skills and identify my time wasters. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. they should be of the correct size.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming: Clean and well-fitted garments: The clothes that one wears to work should be clean. Nails: Nails should be clean and clipped. Open to criticism: Besides making a list of achievements. Use a breath mint if necessary. Then. Shows respect for the organization. Gives a feeling of self confidence. Use a mouthwash. If they sport a moustache or a beard. This change should reflect in my personality in one or two months. Beware of food that may leave a bad odor. Solutions to Chapter Seven Questions 1. Shoes: Wear comfortable. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. Clarity of thought and vision reflects on your personality and therefore improves it. Facial hair: Men should be freshly shaved. Use a deodorant.II 36 . people should also remember their failures and should learn from their mistakes. I will think of new ideas to improve my time management skills. they should neatly trim the same. Within a month. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. I will create a time management log and will keep a record of all the tasks to be done along with their time frame. Dental hygiene: Brush your teeth regularly. Ambitious people always stand out to achieve their goals and this quality develops their personality. Avoid heavy make-up and jewelry: Women should never over-do their make-up. 2. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. Body odor: Take a bath daily and look fresh. I can utilize the time spent traveling to and from office for reading. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. Ans. Ans. The various benefits of good personal grooming are: Helps establish credibility and gain the trust and confidence of peers and supervisors. well-fitting shoes. Apart from the above nine qualities mentioned on personality development.
I will acquire a health care routine based on my working style and food habits. This routine will help me stay active and lively. I will also learn some exercises to help improve my blood circulation and oxygen circulation. I should be able to see a difference in two or three months.II 37 . ©NIIT Coordinator Guide – Personality Development Programme .
These styles are Submissive. and concerns. and motivational factors satisfy the psychological needs. they should know about some fundamental truths related to human relations. promotion prospects. communication. The characteristics of people having aggressive behavior are: They can be directly or indirectly aggressive. All humans are unique and different. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. ©NIIT Coordinator Guide – Personality Development Programme . recognition. However.II 38 . the students have learned to: Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. According to this theory. each person has one behavior style as the dominant one. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. and working conditions are hygienic factors. people in search of something always remain active because they are motivated. personality. factors such as salary. There are three types of human behavior styles depicted by different people in different conditions and circumstances. the performance of a person is influenced by various factors. Some people manage to strike a balance between all the three styles and use these styles according to the situation. On the other hand. Understanding these styles will help you decide how to deal with different people. Out of these factors. They can become sarcastic. People having aggressive behavior have little or no concern for other people's ideas. they should have the knowledge of dealing with people. Tell the students about the model approach that they should follow to resolve problems related to human relations. Hygienic factors do not lead to improved performance.Chapter Eight Objectives In this chapter. you can take the following approach: Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. Tell the students about Herzberg's motivation-hygiene theory. Tell the students that hygienic factors satisfy the animal needs. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. Therefore. but can affect performance if they are not present. However. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. The characteristics of people having submissive behavior are: They do not stand up for themselves. These three behavior styles are present in every human being. to achieve success in personal and professional lives. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. You can assess a person's personality by determining a person's dominant behavior style. and advancement for growth are motivational factors. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. they act and react differently to their environment. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. Aggressive. or both the persons are partly right. If they express their views. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. Abraham Maslow has explained that a man is never fully satisfied. feelings. they do it in a cautious and mild manner. and opportunities for creative work. These problems can fall into three categories: the first person is right and the other is wrong. nature of work. These facts will help students look at human relations in a better way. Satisfied and content people become inactive. People are generally never fully satisfied and no one is perfect. while factors such as achievement. such as salary. Tell the students that in order to deal with and manage people. According to this theory. and Assertive. They do not express their views. company policy and administration. interesting and challenging work. Tell the students that in any kind of job. Explain Maslow's hierarchy of needs theory. company policy. the other person is right and the first person is wrong. motivational factors lead to improved performance. and ability to lead people. as given in the Additional Inputs section. You can discuss the various behavior styles.
. I would like to... They sometimes adopt a patronizing attitude. Statement Don't ask questions. People having assertive behavior express and pursue their own views. After I finish this work.II 39 . but. 6.just do it. They blame others for problems and mistakes.. 4. It's only my opinion. Would you be upset if we.. They can get verbally hostile or abusive.. I believe that . ideas.No. and feelings.. 9. what do you think. but. 5. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S. They are able to negotiate and compromise. 8. I am sorry to take up your time.. They respect the self and others.. ideas. 2. 3. I will be happy to answer your question. At the same time.. its all your fault. Now. 7. Behavior ©NIIT Coordinator Guide – Personality Development Programme . They express their views directly but not at the expense of others. That's stupid… What can we do to resolve this problem. 10. The characteristics of people having assertive behavior are: They are honest with themselves and others. It's nothing to do with me.. They are confident and have a positive attitude. they respect the right of other people to express their views. and feelings. 1..
Before asking another person to do something.Solutions to Chapter Eight Questions 1. a consultant at Red Sky Inc. He appreciates the efforts made by others. He should learn to stay calm if things are not happening as per plan. Sometimes. he tries to reconcile as soon as possible. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. In any conversation. 2. upright. If he enters in an argument with anyone. He tends to make work-related decisions on his own without discussing it with his team. He avoids making personal contacts with colleagues. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. This will make them feel special. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. John. He tries to be considerate and thoughtful in his behavior. It makes the other person feel important. Ans. needs to work on the following points to improve his skills related to human engineering: He is unable to put his ideas across in an interesting manner. Ans. and this results in dull presentations. He tries to avoid an argument. which has already been proved wrong. therefore. He should involve his team members in planning activities because this will give them a sense of belonging. he looks from that person's point of view.II 40 . he listens carefully to people. List out your good qualities pertaining to Human Engineering. He admits mistakes easily and tries not to have an argument to prove his point. He should try to get to know his colleagues. a consultant working at Red Sky. he has limited knowledge about his colleagues. ©NIIT Coordinator Guide – Personality Development Programme . Sam. he is unable to control his anger. He needs to improve his presentation skills.. and fair. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively and criticize because these attempts are futile. He tries to convince the person working with him that he considers that person honest.
Anita argued that Tom was the one who had not sent the document. However. Some of these traits are innate but others can be developed with experience. good work ethics. and diligence. Explain to the students that gaining specialized knowledge will help them succeed. The manager explained again in detail why the idea was not feasible. She went to her manager and told him her idea. This general intelligence helps them stand out and make a mark for themselves. she had a bitter argument with her team members Grace and Tom. Her manager reviewed her work after a week and was impressed.Chapter Nine Objectives In this chapter. They rely on their own abilities and knowledge. her rating was average. Explain to the students that to develop a good personality. Anita began spreading rumors about Grace. they should also learn to develop these traits. Anita kept arguing. Tom was taken aback because Anita had never asked him to send the document. Because of this. He explained why it was not feasible. she told her team members about what had happened and spoke of the manager very rudely. After three months. He gave her a very positive feedback and showed her work to the Head of Department. They can improve their general intelligence by improving their vocabulary. During her first project. Anita was deemed the 'Star Performer of the Month'. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. After the meeting. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. reading and writing skills. She disagreed with him and started arguing. Tell the students that a true professional should: Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . she completed her management diploma at a premier management institute and got a job in a top software development company. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. Soon after. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. Tell the students that their success will always be rated on the basis of the result achieved. This knowledge is gained through formal education and self education. At home and with her friends. the students have learned to: Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section.II 41 . Tell the students that the people who succeed in life never rely on anybody for additional help or resources. it is necessary to accomplish the task in order to be successful. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. during her appraisal. She did not tell them the reason why he had not agreed with her idea. and IQ. Those who have practical knowledge of their area of work enjoy a distinct advantage. you can take the following approach: Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. Explain to the students that they can accomplish their tasks through organizational ability. she had an idea that contradicted that of her immediate superior. She studied software engineering at a highly rated engineering institute and won an award for her project. the team felt that she was not a team player. Therefore. Tell the students that they should have immense willpower and ability to make their own way and walk through it. Then. Anita’s manager told her that he was very pleased with her work.
He ensures that no chance to appreciate the other person is missed. he listens carefully to people. Bill Gates has all the characteristics of a successful person. he has the following three abilities. he looks from that person's point of view. Microsoft Corporation is a leader in software services and solutions. He started developing computer programs at the age of 13. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. Before asking another person to do something.000 people. He needs to improve upon his way of presentation. In any conversation. Identify a successful role model and list two or three additional qualities other than those listed in this module. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively. he tries to reconcile as soon as possible. Prepare an action plan for improvement of those qualities. Sometimes. chairman of Microsoft Corporation. He tries to be considerate and thoughtful in his behavior.84 billion for the fiscal year ending June 2004. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. List out some of the important principles of human engineering in which you need improvement. Today. Microsoft has a strong base of happy and satisfied customers. a consultant working at Red Sky. he is unable to control his anger. which has already been proved wrong. Ans. Besides having these qualities. employs 55. and is present in 85 countries. and this results in dull presentations. List out some of the important principles of human engineering in which you are good at. Continuous advancement: Gates always aims to introduce innovative products. Ans. He never waited for any external help and realized his dreams on his own. Following is the list of important principles of human engineering that John should work upon: He is unable to put his ideas across in an interesting manner. He tries to avoid an argument. It makes the other person feel important. John. In 1975. He tries to convince the person working with him that he considers that person to be honest.II 42 . He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. He has the natural ability to comprehend difficult concepts and analyze them clearly. This keeps his organization always at the top and in demand. As a result. he started a company along with his friend Paul Allen. He tends to make work-related decisions on his own without discussing it with his team. 3. upright. He possesses strong work ethics and organizational skills. My role model is Bill Gates. Ans. 2. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. He has complete knowledge of his own field and has common sense to make practical judgments. If he enters in an argument with anyone. Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. and fair. ©NIIT Coordinator Guide – Personality Development Programme . He admits mistakes easily and tries not to have an argument to prove his point. Microsoft generated revenues worth US$36. which have made him one of the most successful businesspersons in the world: Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk.
He avoids making personal contacts with his colleagues. This will give them a sense of belonging. Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts. He should involve his team members in planning the activities. He should try to get to know about the people working with him more closely to make them feel special. he knows little about them. He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards. As a result. ©NIIT Coordinator Guide – Personality Development Programme . He should learn to calm down if things are not happening his way. This results in people taking him for granted.II 43 . He is unable to make hard decisions related to people he works with.
Tell the students that they should be work well within a team. co-operative. should also get along well with their seniors and team members. Some of these traits are generally innate. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . Answering the following questions will help them identify the reason of conflict and resolve it: a. an individual should be enthusiastic. while other traits can be developed with experience and perseverance. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. and interest in extra-curricular activities. IT professionals need to be eternal students and be in constant touch with new updates. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. interpersonal skills and abilities. This is because collective effort is a must to ensure organizational success. they should also possess good written and verbal communication skills. Norming: In this stage. Team spirit can be promoted by sharing experiences and by being flexible. To be successful. the students will start working together and giving good performance. c. It is very important to manage time for meeting deadlines and taking on new assignments. Ask students to resolve various issues and concerns pertaining to the team goals among themselves. besides being proficient in their field. In order to remain self motivated. Tell the students that successful IT professionals know how to manage stress. Tell the students that successful IT professionals should be highly capable in managing human relations. Explain to the students that successful IT professionals have the ability to learn by themselves. To express these knowledge skills. They should are able to comprehend difficult concepts and analyze them clearly. Tell the students that they should possess the knowledge of their field of study. the students will be comfortable with each other and with the goal that they have decided upon to work together. people get to know each other and make impressions. Every member is an important part of the team and is responsible for its success. you can take the following approach: Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest.II 44 . A team is a group of people working together towards a common goal. Performing: In this stage. To become a responsible and efficient member of a team. 47. IT professionals should possess good health and a delightful mind. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. Tell the students that conflicts are bound to arise when individuals work together in a team. and committed. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders.Chapter Ten Objectives In this chapter. b. Ask the students to form groups of six members each and perform the following activities: Forming: In this stage. the students have learned to: Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. They need to ensure a high team spirit to accomplish their project and organizational goals. Storming: This is the argumentative phase. Ask the students in each group to interact with each other to know each other better.
He notices that the people he had been greeting are not keen to communicate with him. Samuel decides that he will make an attempt to meet other people as well. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . He has an intense look on his face at all times because he is always thinking about his work. Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. After going through the preceding case study. However. Such people are aggressive in nature and usually bring out new points related to team activities. Samuel notices Robert making friends with people from different teams and departments. Such people are actively involved in planning activities that can bring the team together. extracts the best out of individual talents.Tell the students that people react differently in a conflict. and leads to creative solutions. if required Teamwork motivates individuals. They don't fight over their point of view but try to settle the conflict within themselves. being preoccupied with thoughts about work. he forgets to greet them at times. At times. They tend to adapt to the scene that seems to be suitable for the whole team.they explain company policies to him and help him get accustomed to the office environment. Robert gets assistance from these same people . He always has a cheery look on his face. Ask them to learn about the following conflicting styles and select their style: Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. Tell the students that avoiding such situations is not always helpful.II 45 . Competing: People with this style actively participate in a conflict. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. tell the students that to build relationships at work. As a result. His bright eyes and ready laugh make people want to be around him. they must: Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. ©NIIT Coordinator Guide – Personality Development Programme . Robert is as efficient a worker. Compromising: People with this style participate in a conflict in a reconciling manner. Robert becomes popular in his team.in the corridor or in the office library. On the other hand. they initiate conflicts and try to prove their point of view. Accommodating: People with this style participate in a conflict but do not get affected by the result. Samuel is appreciated for being serious about his work from day one.
The Difference Between a Group and a Team A group turns into a team when its members begin to have: Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork: Motivates individuals. Give priority to their tasks over the team tasks. Are not open to giving and receiving feedback. Leads to creative solutions. Mutual support. Do not share information. and trust. Practices Aiding Teamwork Good teamwork requires: Agreed-upon goals and clear objectives. Clearly established procedures.II 46 . Do not listen to others' ideas and opinions. Offer support and motivation on the basis of personal likes and dislikes. Recognition and reward for team efforts. Sound leadership. Practices Hindering Teamwork A team suffers when its members: Blame each other for failures. ©NIIT Coordinator Guide – Personality Development Programme . Extracts the best out of the individuals. Mutual cooperation and conflict resolution. concern. Provision for review and feedback on individual as well as team performance. Do not give their opinions. Active contribution by all members. Recognition and support for individual differences.
it involves interpreting and understanding.CH A PT ER . Instruct the students to create their own personality portrait. ©NIIT Coordinator Guide – Personality Development Programme . He also reads extensively about similar projects and talks to his seniors about the client's previous projects. the client is worried that the deadline cannot be met. confidence. . ask the students to: Control external and internal distractions. and they work hard for two weeks. tell them that possessing effective communication skills is a prerequisite for personality development. The client feels that Jack is the right person to handle the project. Take notes. Listen actively. instruct the students to take notes while watching television. To improve their listening skills. Ask them to read books. The client wants Jack to create an IT training course for office executives. This will help them build up their confidence. Familiarity with a specific language might not be enough. it is the first step toward comprehension. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. Jack presents the first version to the client. Also.II Chapter One Objectives In this chapter. the students have learned to: Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. Ask the students of possible reasons why Jack and his team blundered. you can: Introduce the topic by explaining the importance of communication skills in the modern world. Before the meeting. and magazines. listening to the radio or lectures. The project had to be completed within a month. After two weeks. Identify key points. newspapers. the training course looks more appropriate for undergraduates instead of office executives. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. Tell the students that listening carefully is one of the most important aspects of communication. Make sure that the students maintain a list of the new words they come across each day. Then. In addition. Tell the students that if they have good communication skills. ask them to write on any topic of their choice. and logical thinking are equally important in ensuring effective communication. Give the students a list of words and ask them to frame sentences by using those words in different contexts. This will help them in improving their communication skills and vocabulary. tell them to present their views on the topic. The client is very upset because the work does not match the requirements at all. bright. Give the students an exercise on passage reading so that they can work on their reading habits. Jack briefs his team. This exercise can help in building a strong vocabulary. Carry forward the discussion stating that: Listening is the most powerful tool of communication. Almost three quarters of the communication process involves listening. Now. and interested. It will also prepare the students to participate in group discussions and interviews. they will have more opportunities to succeed in life. Ask questions and paraphrase. he makes all the preparations for the meeting. Avoid making any interruptions.SPEC IF IC IN PU T S: P A R T .II 47 . because writing is also important along with speaking and listening. The client is pleased to meet Jack because he appears to be enthusiastic. To improve their listening skills. Explain that factors such as courage. Listening is not the same as hearing.
An effective message includes: Date and time of the call. helpful. This attitude is reflected in your voice. Details of the person who received the call. Details of the caller. Composure: Remain calm while handling aggressive. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. rude. Body language: Smile before making a call. if any. Exchange information: Ask for and supply relevant facts and information to the caller. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. End the call: Summarize the conversation and end the call on a pleasant note. Attitude: Be courteous. and friendly. Telephone Manners While speaking on the phone.II 48 . Sit straight and breathe deeply. Speed: Speak slowly. Identify the caller: Ask for the name of the caller. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. you need to consider the following elements: Voice: Your voice reflects your mood and state of mind. There are certain desirable procedures and protocols for using the telephone. Requirements for future action. Clarity: Express your words clearly. Receiving a Call There are five main steps in the process of receiving a call: Greet the caller: Greet the caller and introduce yourself. Time for returning the call. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. understanding. Ask questions from self. Language: Use simple and straightforward language. and messages are taken when you receive a call for another person. Watch for nonverbal cues. professional. take care of how you sound. or agitated callers. Contact number of the caller. Be unprejudiced. So. ©NIIT Coordinator Guide – Personality Development Programme . Purpose of the call.
This adds value to the communication skills. whereas communication skills involve the presentation of the subjective knowledge to the outside world. This will make you more confident and comfortable with spoken language. What is the difference between language skills and communication skills? Ans. you need to participate in group discussions and personal interviews after you clear the entrance exam. Listening to news on the radio: Listening is the best way to improve the communication skills. The difference between language skills and communication skills lies in the presentation of your ideas. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge. you can concentrate on the words being pronounced by the newsreader. while listening to the radio. For example. general awareness. a person can have good language skills but may not be able to express his views to a group of people. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. A person should be quick in reasoning and thinking. One can acquire communication skills only by practice. For example. Both set of skills are required. Solutions to Check your Progress 2 1. The three reasons are: Communication skills are required to express our views to others. Logical thought process: Good communication also includes a logical thought process activity. ©NIIT Coordinator Guide – Personality Development Programme . Presence of mind helps a person think in a logical manner. students prefer teachers who are jovial and lively. and the vocabulary. It is necessary to speak in a variety of situations. Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability. Language skills denote the person's subjective knowledge. Communication skills are necessary for a person to express his or her views in any situation. Give any three reasons why it is important to improve communication skills? Ans. Developing a sense of humor: Sense of humor is another aspect that helps the communication process. Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. Communication can be improved by practicing certain activities on a daily basis. How can communication skills be improved? Ans. For example. If you want to pursue higher studies. The following activities can help a person improve his or her communication skills.Solutions to Chapter One Questions Solutions to Check your Progress 1 1.II 49 . 2. The best way to improve vocabulary is to learn new words in different contexts.
Meaning: 2. for example) Sentence: Conflict Meaning: 1. Write two sentences by using each of the following words in two different meanings: balance. Meaning: 2.II 50 . at all times c. and breakdown. It is the ability to express our views and understand others' views. Sentence: Issue Meaning: 1. Solutions to Check your Progress 4 1. Communication is a skill and can be improved upon only by practice. There are still balance payments due on him. Balance Meaning: 1. so that a situation is successful. in all places b. An active disagreement between people with opposing opinions or principles. pursue. Sentence: There was a lot of conflict between him and his father. Solutions to Section 1. conflict. Sentence: The rate of muscle protein breakdown was assessed. Communication skills are the skills that enable a person to convey information so that it is received and understood well.that's just a side issue. The English book is issued in your name.3. Sentence: The old lady had to hold the railings to keep her balance. He is pursuing MCA from a recognized university. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. All oceans water is the same shade of blue a. Sentence: Pursue Meaning: 1. issue. issues. To give several things equal amounts of information. Division of something into smaller parts. A failure to work or be successful. Sentence: Breakdown Meaning: 1. hardly ever d. A state where things are of equal weight or force. To be engaged in (a vocation or hobby. Sentence: Don't worry about who will do it.5 Passage 1 48. To follow someone or something. Ans. He noticed a conflict in the dates of the two meetings. Sentence: My car had a breakdown in the middle of the road. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . Meaning: 2. time. Sentence: The car was pursued by helicopters. A subject or problem that people are thinking and talking about. Meaning: 2. Meaning: 2. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. Can communication skills be developed by reading books on 'communication skills'? Why? Ans. What are communication skills? Ans. An incompatibility of dates or events. To give something to someone. Solutions to Check your Progress 3 1. or money.
a. g. The main idea of this passage is q. The main idea of this passage is that u.Ans. bb. t. One inference that can be drawn from this passage is that cc. Ans. Green water near coastlines is almost always caused by i. children develop socially. f. p. s. b. b. n. blue pigment l. reflected light and yellow pigment from plant life Ans. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. Phytoplankton are m. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . h.II 51 . microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. r. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. x. w. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. b. continual scolding is not harmful to the child dd. The social development of a child can be affected by y. reflected light and yellow pigment from plant life 4. v. at all times d. red pigments in coastal waters k. d. Ans. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. Ans. Ans. o. Ans. aa. infantile pleasures habits infantile pleasures patterns the number of siblings 3. sand color j. z. Blue light is e. c. c.
Home life and the people who live with the child affect his development kk. continual scolding inhibits healthy social development 4. ll. continual scolding has adverse effects on the disciplinarian Ans. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes. Ans. d. b. Ans. ii. All of the above Home and school Playground and classroom Playground and home All of the above 5. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme . c. hh. Totally Passage 3 1. jj. rr. incur personality and behavioral changes. continual scolding does not affect physical development ff. pp. mm. qq. c.ee. nn. Where does the passage say the only child learns his social lessons? gg. This passage implies that victims of Alzheimer's disease may oo. Ans.II 52 .
long-term care Ans. The cure for Alzheimer's disease is aaa. drive a car Ans. uu. a. yy. Symptoms of Alzheimer's disease include ss. remain awake hhh. which was already asked ©NIIT Coordinator Guide – Personality Development Programme . bed rest bbb. "debilitating" means ww. there is no cure ddd. In the passage. to make feeble to make feeble capability to strengthen stamina 4. a person with Alzheimer's disease might not be able to eee. remember the answer to a question. According to the passage. c. b. zz. d. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3.II 53 . which was already asked ggg. long-term care 5. Ans. Ans. walk fff. hospitalization ccc. vv. remember the answer to a question. tt. xx.2.
Explain how spoken English is different from written English. Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. When they met. Tell the students that spoken English should be free from grammatical mistakes. These should not be perceived as bribe. She said she wasn't married. Ensure appropriate body language. After lunch. Sheila asked one of the middle-aged ladies what her husband did. race. Give students reading exercises such as passages that contain conversations involving two or more people. He raised his eyebrows and looked at his colleagues in an embarrassed manner. the meeting continued. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. Ronald agreed. Ronald asked her to address him by his first name. etc. Sheila gave Ronald a silver Ganesha as a gift.Chapter Two Objectives In this chapter. Tell the students to speak English on a regular basis to improve their conversation skills. After analyzing the preceding case study. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. Explain the different features of spoken English. to initiate small talk.II 54 . she felt it was inappropriate and addressed him as Mr. a client. color. A desire to learn is a must. Then. The lady just looked away when Sheila asked her why she was not married. After the second meeting. Arrange group discussions and presentations for the students and ask them to get actively involved in these. one learns that before you interact with a foreign client. it is important to know about their culture and work ethics. ©NIIT Coordinator Guide – Personality Development Programme . This will motivate the students and help them improve their vocabulary. When interacting with foreign clients. However. Smith. the students have learned to: Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. Ronald looked puzzled and asked what she meant. Find out if it is acceptable to give or receive gifts. It was decided that they should meet again after two days. This will help them in improving communication skills and gaining confidence. Gestures and body movements can be perceived differently in different countries. Tell them the difference between intentional learning and incidental learning. ask them to answer the questions given in the relevant exercise. This will help them in improving their conversation skills. Avoid discussing sensitive issues such as politics. you can use the following approach: Initiate a classroom session by explaining the basic components of communication skills in a conversation. During lunch. Sheila asked whether they could ‘prepone’ the meeting. you need to: Determine the degree of formality practiced at the workplace in the client's country. Use English or the client's language. Avoid the local language.
It is important to know English in order to try for a job in other countries. Why do many of us find it difficult to speak in English? Ans. Your presentation should be crisp and effective. he is practicing iii. such as attending interviews and conducting presentations. Is spoken English difficult. What are the different features of spoken English? Ans.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. spoken English is not difficult. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. kkk. 4. Care should be taken to speak slowly and use the correct grammar and pronunciation. 3. Tell them to improve upon their weaknesses by working on the following points: You should always speak politely with other members of the organization. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme . or too slow. Why? Ans. They are also important for success in different professional situations. so that others cannot understand. The speaker should pronounce the word correctly. It is easier as compared to writing. The speaker should not speak too fast. and formatting.II 55 . 2. The different features of spoken English are: The speaker should be able to speak clear English so that the listener is able to understand it. lll. The passage implies that if a student studies for an exam. You should be confident about the topic. The seminar must be impressive in terms of content and presentation style. Knowledge of the English language is of great importance because of the following reasons: It is useful to get a good job. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. The speaker should use appropriate words or vocabulary. punctuation. You should always establish good eye contact with the audience. Name any four reasons why English is important to us. Many of us are not able to speak English because of lack of practice. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. and connecting with the audience. It is important to learn it to pursue further studies abroad. Solution to section 2. Writing English is difficult because you also need to worry about elements such as spellings. jjj. It is necessary for social prestige and respect. clear voice.3 (a) 1. Your body language must be an additional support to ensure effective communication. Practice enhances the confidence level and improves effectiveness. so that others get bored. Ans. it will help create a very good impression about the organization. No.
dread nnn. Say whether the following statements are true. True ©NIIT Coordinator Guide – Personality Development Programme . in order to learn by intentional learning. in need of learning Ans. (True/False/Unknown) Ans. tired of learning ttt. (True/False/Unknown) Ans. one must be qqq. impulsion Ans. As Hans listened to the lecture of Einstein. incidental learning 2.3 (b) 1. Einstein thought that they were in trouble. False vvv. d. neglect ppp. false or unknown. Highly motivated Solution to section 2. repulsion ooo. The question asked by the professor was such that Hans had no idea of it. unmotivated sss.Ans.II 56 . a. Highly motivated rrr. True www. In the passage "motivation" means mmm. a. When the professor had asked a difficult question. he understood it well (True/False/Unknown) Ans. According to the passage. impulsion 3. uuu.
fictional aaaa. interest in space travel d. What did Einstein study? Ans. sense of humor h. Yes. They left the university with Hans driving. Hans delivered a lecture in place of Einstein. sense of humor Ans. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. False 2. curiosity ffff. Ans. and television. "It is a pleasure to drive a genius like you". (True/False/Unknown) Ans.xxx. He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. 49. i. These words were first spoken by Einstein (True/False/Unknown) Ans. Hans performed well. c. Answer the following in a phrase or sentence each. Einstein was tired and was not in a position to deliver a lecture. modesty dddd. Einstein studied Science. g. space travel. interest in space travel eeee. true f. true Ans. Which of the following qualities made him a great scientist? cccc. Why did Hans give lecture in place of Einstein? Ans.” ©NIIT Coordinator Guide – Personality Development Programme . What kind of story is this? zzz. Did Hans perform well? Pick out words from the story in support of your answer. So.II 57 . b. and joined in the applause at the end. False yyy. Amusing bbbb.
6 feet and 2 inches in height. William Gilbert Grace was the greatest and most attractive personality in cricket. did not let Einstein down Ans. and E. They also were cricket players. The most remarkable year for Dr. What is the record of Grace as a batsman and bowler? Ans.j. l. He was about 70 kg in weight. He was enthusiastic about cricket from the tender age of six. He held the record for the highest individual score for many years. Grace's career was 1895. He was sixty-seven years old. In that year. He was a tall man. he chose cricket for a profession.) Solutions 50. had presence of mind (Because the passage for the below section is not available in the Student Guide. William Grace found himself in an atmosphere charged with cricket. should the credit go to Grace regarding the game of cricket? Ans.II 58 . Grace scored nearly 55000 runs with an average of 43 runs per match. How did he consider cricket? Ans. William Grace died on October 25. He scored 100 runs or more on 121 occasions. ©NIIT Coordinator Guide – Personality Development Programme . c. Alfred. He received a testimonial and a letter of congratulation from the Prince of Wales. Einstein called Hans a genius because he: gggg. it was so easy that even his driver could answer it. Dr. impersonated Einstein hhhh. 1915. What was Hans's reply to the question of the professor? Ans. he was a fast bowler. He had an attack of cerebral hemorrhage a few days before his death. In what aspect. had memorized Einstein's lecture iiii. o. m. He had an attractive personality with strong features and long black beard. Although he was a doctor. the answers have been researched by using the Internet. k. In addition. n. His highest score in tests was 344 runs. William Gilbert Grace had a splendid physique. What happened to him? Ans. William was actively engaged in first class cricket. Describe the physical appearance of William Gilbert Grace in a line or two. Hans laughed and replied to the professor that the question was not at all difficult. Grace. He was the first one to score a triple century in first class cricket. Ans. In fact. M. He belonged to a family with a cricket background. His father and uncles were enthusiastic about the game as his elder brothers Henry.346 runs and also completed his hundredth first class century. he scored 2. had presence of mind jjjj.
2. He has not given his final exams yet. Identify the error and correct the same. Rain is coming very heavily.II 59 . Ans. My sister is getting her ears pierced this evening. He discusses politics. Sugar is available freely in the market Ans. Sugar is available for free in the market. He couldn't cope up with the class. 9. She sings well. My sister is getting her ears bored this evening. 8. It is raining very heavily. Can you describe that picture? 7. Ans. He couldn’t stay with the class. Ans. They sing very well. Ans. 1. 3. She sings well. They sings very well. He has not yet appeared for his final exams. Can you describe about that picture? Ans. Ans.Solution to Section 2. 4. 6. Isn't it? Ans. He discusses about politics Ans.4 The sentences given below are examples of sentences with common errors. ©NIIT Coordinator Guide – Personality Development Programme . Doesn’t she? 5.
The teacher is delivering a lecture. The teacher is giving a lecture. ©NIIT Coordinator Guide – Personality Development Programme . Ans.II 60 .10.
For example. Then. Out of all the subskills. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. 53. 55. Right order of sentences in a paragraph. There was a _______(sudden) increase in sales. Appropriate choice of vocabulary. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. The subskills are: Right order of words in a sentence. 59. Ask the students to write their views on improving writing skills. It _______(rare) barks. Proper format. My old car broke down yesterday. I am a fan of France Gall. Proper usage of punctuation marks. Explain to the students the importance of proper grammatical usage while writing a document. She not only sings _______(beautiful). Writing needs a lot of practice. 58. ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. Writing includes several other fields or subskills.Chapter Three Objectives In this chapter. Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. such as preparing presentations. 56. you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. "I particularly like all these _______(bright) colors in your paintings". Ice-cream sales rose ________ (steep) last August. Tell the students about subskills such as using the correct sequence of words in a sentence. Explain the importance of redrafting a document. Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. Jimmy has got a ________ (tremendous) collection of stones. My father drives ________ (slow). Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. she's got _______ (beautiful) songs as well. ask them to do the following exercise. the students have learned to: Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. Ask them to redraft their document according to that checklist. To become a good professional. Introduce the features of good writing skills. 52. Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . Explain to them the importance of good writing skills. Discuss their views and share with them the various ways in which they can improve their writing skills. 57. Sting is a _______ (marvelous) singer. using simple and appropriate words. it is important for them to learn correct grammar. 60. Although IT professionals do not emphasize on the use of grammar. He ______ (seldom) exceeds 40 mph. Provide the students with a checklist to help them redraft documents. correct grammar usage is an important and basic subskill of writing. You cannot acquire good writing skills in one attempt.II 61 . This will help them in various tasks. he whispered _______ (soft). My dog is very ________ (silent). He broke the news to her _______ (gentle). Correct usage of grammar. and using correct grammar. you can use the following approach: Initiate a classroom session by defining writing skills. I hope it can be mended _____ (cheap). 54.
2.6 1. 7. 11. ©NIIT Coordinator Guide – Personality Development Programme . Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. It also helps to ensure that the sentences are able to convey the complete meaning. 3. 2. What are the differences between the language of speech and the language of writing? Ans.Ask students to prepare a report on any topic. The different subskills in writing are: Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. to combine sentences. Sections 3. 12. that. 10. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. and which. and phrases. 6. Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. Discuss the importance of each one of them. Cohesion: Helps to identify the completeness of a sentence or a paragraph. 8. words. 4. 9. Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. give them the following checklist for evaluating their report: S.II 62 . Ans. Mention the different subskills in writing. 1. Coherence: Helps to identify the appropriate usage of connectors. such as but. format. No. whereas the language of writing consists mainly of complete sentences. The differences between the language of speech and the language of writing are: The language of speech consists mostly of broken utterances. Then. Grammar: Helps to ensure that the document is grammatically correct. Style. 5.
In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.
3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.
4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:
Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.
5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.
6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.
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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.
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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:
Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.
Certain steps that can help an individual in improving his writing skills are:
Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar
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I would have done it yesterday. For this. Introduce the students to paragraph writing. In addition. Explain to students the differences between formal and the informal letters. Discuss the importance of organization of the body of the letter.Chapter Four Objectives In this chapter. I will do it tomorrow. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. Tell the students about the importance of grammatical accuracy while writing. Errors in Conditional Sentences Future: If I have time. language. whereas. such as coherence and cohesion. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. Correct: There are many reasons why I can't help you. Present: If I had time. Errors in Tense formation Incorrect: He throwed it out the window.II 66 . Provide the students with a sample letter. if any. consequently. Instruct them to identify the layout.Verb Agreement Incorrect: There is many reasons why I can't help you. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . Past: If I had time. Correct: When I came home. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. and on the other hand. content. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. Share tips to help them overcome these problems and improve their letter writing. Discuss the problems they may face. Correct: He threw it out of the window. and length of the letter. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. the students have learned to: Write paragraphs Write letters Focus Areas To conduct this session. format. Also. Instruct the students to write letters on specific topics to check their progress. and organizational pattern of a letter. the children still didn't finish dinner. You can discuss some of the errors that the students generally make while writing. I would do it now. Errors in Subject . explain what are topic sentences and tell them the importance of topic sentence in a paragraph. Instruct the students to use appropriate vocabulary and correct punctuation. Explain to them the importance of linking devices in a paragraph. Discuss the guidelines for letter writing. based on format. explain to the students the use of various linking words and phrases. you can use the following approach: Initiate a classroom session by giving a brief introduction on writing skills. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are: Errors in Verb Tense Incorrect: When I came home. Explain to them what paragraphs are and why are they required. Instruct the students to identify the features of a good paragraph. In addition. List the restrictions imposed when writing formal letters. such as first of all. Explain to them the importance of layout and format of a letter. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. Introduce letter writing to the students. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. Explain to the students the shortcomings in their paragraph writing. discuss the tips to achieve coherence and cohesion in a paragraph. the children still hadn't finished dinner. as given in the Additional Inputs section.
and me . Incorrect: Texas is bigger than any state in the United States. For example. Incorrect: The more you practice.II 67 . Correct: Everyone on the project has to attend the meeting. but a few of the class are here. Alice. Correct: John is absent. Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. Jane.Fred. (How easy?) Most adverbs are formed by adding -ly to the adjective. if you are writing a letter to your relative. Correct: The young man writes badly. Errors in Parallel Comparisons In parallel comparisons. Correct: She looked very good. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. Correct: The more you practice. the less time you have for reading. Correct: All of us . Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. Correct: Texas is bigger than any other state in the United States. it should be formal. ©NIIT Coordinator Guide – Personality Development Programme . but a few of the class is here. this one is best. Correct: That is the most important reason. this one is better. Errors of Illogical Comparatives Check comparisons to make sure they make sense. Guidelines for Writing Letters Use the following tips to write a letter: Identify the nature of letter. (How does she cook?) This exercise is relatively easy. Alice. it should be informal. Make sure the correct form has been used. Correct: Of the two books. Errors in Pronoun Subject .Fred. Correct: The busier you become.Object Incorrect: All of us . lesser time you have for reading. Incorrect: Of the two books.were late. the better you will get. Example: She cooks well. Example: She is a good cook. Incorrect: The busier you become. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. check if the correct form has been used. Incorrect: Everyone on the project have to attend the meeting. Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well. Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English: Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. If you are applying for a job in an organization. and I . whether it is formal or informal. Jane.were late. you will get better. Incorrect: That is the most important of any other reason. An adjective describes a noun and answers the ‘what kind’ question.
If you are writing an informal letter. E-mail etiquette: • • Do not use letters in uppercase. Keep the message short and simple. Ask the students to draft a letter and then assess their progress based on the following parameters: Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. Use standard font and color. Avoid using angry or offensive language. Identify an appropriate length for the letter. formal letters should be precise and to the point. Use business English.II 68 . The following parts are included in the body of the letter: • • The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. The header of the e-mail message contains the following fields: 'To' field: The recipients' e-mail IDs are written here. Security and privacy: • • • Use the 'Bcc' field for multiple recipients. ©NIIT Coordinator Guide – Personality Development Programme . Detailing: This is the actual content or body of the message. Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages: Clarity: • • • • • • • Use an appropriate subject line. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. Avoid describing legal or controversial issues. The organization of the body of the letter is also very important. you can use abbreviations and symbols. For example. 'Bcc' field: 'Bcc' stands for blind carbon copy. The layout of the letter makes the first impression on the receiver of the letter. Closing: It includes the conclusion or the summary of the message. This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. while the body comprises the main message. Proofread and check spellings before sending the message. The header contains the recipients' addresses. Avoid describing highly confidential issues. For example. if you are writing a formal letter. Use an appropriate greeting. Identify the nature of language and style to be used in the letter. 'Cc' field: 'Cc' stands for carbon copy. do not use abbreviations and symbols. Quote accurate data/facts.
Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. What is a paragraph? Ans. acronyms. easily readable bits. and emotions. b. A paragraph revolves around one main idea. ©NIIT Coordinator Guide – Personality Development Programme . and sarcasm. Avoid humor. A Paragraph is a group of sentences. It is important because all the sentences in the paragraph are directly related to it.• • • • Avoid sending spam or unsolicited mass mails. Avoid using chat language. jokes. conflicts. What is a topic sentence? Why it is important? Ans. It is used to arrange content into small.II 69 . Do not send e-mail messages to discuss confidential matters such as disciplinary action. A topic sentence is the sentence in a paragraph that explains the main idea. and personal complaints about coworkers.
63. Ans. On this day the Americans remember the first thanksgiving feast of the early American colonists. Everyone eats more than usual. The content that is sent or received may be formal or informal. and at least four pies. Solutions to Section 4. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. Linking devices are words or phrases that are used to connect two or more sentences. It is also an important feature of paragraph writing. In addition. They help establish a relationship between two sentences. 2.II 70 . depending on the distance and the quantity of information being communicated. e-mails are free of cost but post is not. 65. 67. e. In both email and post. My relatives also make vegetables. Cohesion means unity of thought. 66.5. They prepare many traditional foods such as turkey. Later. My aunt bakes a turkey and fills it with stuffing. 64. ©NIIT Coordinator Guide – Personality Development Programme . the speed at which e-mail is transferred from one place to another is much faster than post. Thanks giving is a family celebration. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph. They are similar in some respects but differ in others. 6. What is cohesion? Why is cohesion important in a paragraph? Ans. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. 2. The receiver can use the information sent by e-mail and can manage the data easily. on the other hand. On this day the Americans remember the first thanksgiving feast of the early American colonists. What are linking devices? Why are they important? Ans. My aunt bakes a turkey and fills it with stuffing. The sentences should be arranged in the following order: 1. My relatives also make vegetables. d. large information can be sent from one place to another. This organization of data is not possible in the case of post. sweet potatoes and cranberry sauce. Examples of linking devices are first of all. 7. They prepare many traditional foods such as turkey.1 Write paragraphs on the following topics: 1. 3. 61. However. and at the end of the day we are as stuffed (full) as the turkey. a mixture of bread and spices. 62. Thanks giving is a family celebration. In my family everyone brings a special dish for the thanksgiving meal. a mixture of bread and spices. What is coherence? How is coherence achieved in a paragraph? Ans. sweet potatoes and cranberry sauce. In my family everyone brings a special dish for the thanksgiving meal. 5. salads. It is an important feature of paragraph writing. and at least four pies. and whereas. E-mail and post are different means of communication. Coherence means logicality. salads. and at the end of the day we are as stuffed (full) as the turkey. the information received can be forwarded to another destination with some addition in the content.c. 4. For example. E-mail and Post are similar in some respects but different in others Ans. Sending mails by post may be expensive. Everyone eats more than usual.
6. The transmission speed for both is very high. Both e-mail and the telephone are means of communication but differ in many ways. Two fax machines are required to send and receive messages. e-mail can be shared among various users efficiently and effectively. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. E-mail is a much better medium of communication in comparison with other transmission methods. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. Post and fax are different in several respects. post allows you to send and receive a large quantity of information. Telephone and fax share certain common features Ans. Post and Fax are different in many respects Ans.K. In addition. the person can hear the voice of the other person whereas in post. E-mail allows various users to send large amounts of information to the other users. you need a fax number to identify the fax machine at the receiver's end. The telephone and fax are similar to each other in many aspects. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. E-mail and Telephone differ in many ways Ans. because of its speed and broadcasting ability. A message sent through post is delivered to the receiver in many days. Solutions to Section 4. In a telephonic conversation. whereas a message sent through fax is delivered within a few minutes. Fax also converts messages into electric signals that can travel through telephone lines. In telephonic communication. City Public School R. the transmission speed is slow as compared to fax. persons can only read the messages written by the sender. Both telephone and fax use telephone lines to send and receive messages. However. 7. The telephone converts sound signals into electric signals. Both fax and e-mail are modern means of communication but are different from each other is several aspects. A message sent through post needs a postal address to reach its destination 4. To send a fax. whereas fax provides electronic communication. e-mails enable us to send large amounts of data and stored it for future reference. It is very easy to manage data because e-mail enables you to send the same information to different users easily.5. Fax is very different from an email Ans. The usage of telephone is more convenient as compared to e-mail. Telephone communication is entirely different from that of a post Ans. The telephone and post are different means of communication. In e-mail. The transmission speed of the telephone is very high as compared to the transmission speed of post. there is direct one-to-one interaction. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme .2. Email is preferable for many reasons Ans.II 71 . which is not possible in the case of telephone. Post provides simple communication. Ans. 5. In contrast. data can be managed more easily in e-mail. which can be transmitted over the line. They both provide a moderate level of security. However. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form. Post is cheaper but slower than fax. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. 3. Electronic communication. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. E-mail can carry files in the form of attachments.2 1.
It will be a privilege for us to have you as our chief guest for the annual function. school leader of the City Public School. Yours faithfully. Delhi. Your presence shall be a source of inspiration to the students. The drains are open and keep overflowing with garbage and dirt. are left to rot and stink. inhabited mostly by low-income groups.The District Collector Delhi Subject: School Annual Function invitation Sir. Heaps of dirt keeps lying on the streets. south Delhi. the residents have become easy victims of water-borne diseases. The residents fear outbreak of diseases anytime. James School Leader 2. Thanking you. The Principal will read out the annual report highlighting the achievements of the school in academics and sports. which are more cleaner. I hope you be able to spare some precious time from your busy schedule and grace the occasion. and greener due to regular maintenance. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. Our principal will preside over the function. Supply of water is very irregular and inadequate. is not paying equal attention in providing civic amenities to the residents of different parts of the city. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. It is unfortunate that the Municipal Corporation. 2005. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . particularly. I am James. Ans. colonies like Nandnagri. In contrast. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible.II 72 . There are certain parts of New Delhi. Our school is going to hold an annual function on 25th Sep. These are areas where VIPs and the rich reside. Due to nonavailability of pure drinking water. spacious. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir.
Subject: Received wrong set of certificates Sir. Unfortunately. IT (II) year Roll No.II 73 . I have submitted Parul Sharma's certificate in the university office. IT (II) year examination. IT (I) year.Sc. which belongs to Parul of B.3. Ans. I am facing a great amount of inconvenience due to the nonavailability of my certificates. I. a student of XYZ College. Adhiraj Singh. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi. had appeared in the B.Sc.Sc. 0234567 ©NIIT Coordinator Guide – Personality Development Programme . Yours faithfully. My roll number is 0234567. I have received the certificates for Roll Number 134567. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones. Adhiraj Singh B. I request you to ask the concerned staff to send my certificate as soon as possible.
I came to know from your brother that you are staying in a hostel. as we would have enjoyed our college life as we enjoyed our school days. This would have made lot of difference.4. I have made a few friends. Do take good care of yourself. Ans. This is the first time you have been staying away from home. XYZ 5. Mata Gujri Hostel Balawala Dehradun 14 sep. Yours affectionately. But I really wish we were in the same college. I will be able to meet all my requirements if you can send me Rs. course in Faridabad. please do come and meet me. Imagine you are staying in a hostel.000/-. course. My new session will be starting in the month of April.II 74 . Rest is fine here and please do reply as soon as possible. Our session has started and I too am trying to adjust to the new life. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. In addition. . Fortunately. so you must be feeling homesick. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari. I need to purchase stationery. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons. How are you? I hope all of you are doing well at home. For this. Firstly. 2. Hope you are doing fine. John ©NIIT Coordinator Guide – Personality Development Programme . I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. Ans. The first few days are tough.E. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B. I need to buy certain books and submit the fees for the new session. I can’t wait to meet you during the upcoming vacations.E. Yours lovingly. In case you get time. You will be glad to know that the results of the annual examination are out and I have passed with distinction. 2005 My dear Dad. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her.
Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas.Chapter Five Objectives In this chapter. you can use the following approach: Initiate a classroom discussion by explaining the importance of reading in our daily lives. the benefits of the ability to read well. Tell them how reading improves one's perception and develops the thinking process. they should also concentrate on nonverbal signals. and various layout features. This skill is utilized more than the other communication skills of writing and speaking. Discuss what is reading and what are the various types of reading. In this process. These include elements such as fonts. This process is known as scanning. ©NIIT Coordinator Guide – Personality Development Programme . Explain the importance of reading and how it can improve one’s personality. Understanding nonverbal signals. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. After skimming. Explain to the students that reading involves comprehending and understanding a written document. bold typeface.4. Explain the difference between direct and indirect speech while reading. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. the students should read the complete text slowly and carefully to identify the relevant information. Ask the students to take a reading ability test by reading the comprehension given in Section 5. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. the students have learned to: Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. italics. Understanding the paragraph structure.II 75 . However. making comparisons. Tell the students that reading refers to the ability of understanding any written language and is central to any profession. and asking questions. ask them to attempt the relevant questions. Understanding the text structure. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time. It also involves drawing inferences. Anticipating and determining the meaning of words. Then. Tell the students that effective reading can be understood as a scientific process that involves: Skimming and scanning. the students should be able to understand the purpose and general content of the text. Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section. they can go for surface level reading when reading for pleasure. Explain to the students. underlines.
how is it related to the other words in the sentence. The introduction part mostly informs the reader about the content of the document. The conclusion part puts the subject matter in the right perspective. To anticipate the meaning of a word. or section. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. which can also be used within a paragraph. the students should look for the following clues and indications: Determining the word class: Understand if the word is a verb. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. Figures: Represent pictorial representation of an idea or a concept. details. page. or section. such as title. an adjective. if any. These sentences may contain arguments. each paragraph can have its own subtitle.These layout features are: Heading: Refers to the title at the top of a document. Determining the function of the word: Understand the function of the word in the sentence. explanations. a noun. The second part: Consists of sentences that develop the main idea of the paragraph. or an explanation of a particular section or chapter. or an adverb. that is. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. Most texts start with a title and sometimes a subtitle. What is reading? Ans. Reading means understanding text. Each paragraph deals with one aspect of the subject. Subheading: Presents a brief summary. chapter. Determining the relation: Understand the relation. therefore. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. Captions: Represent comments on figures. A paragraph consists of the following parts: The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. paragraphs contain between 75 to 150 words. and other supporting evidences. The number of sentences and words in a paragraph depends on the subject. Understanding the Structure of Text The structure of a text consists of various parts. paragraphs. an introduction. and summary. On an average. Paragraphs are linked in a logical way by link words. ©NIIT Coordinator Guide – Personality Development Programme . The heading indicates the subject matter being discussed in a particular document.II 76 . between that word and a word that is familiar to them. It is an important part of communication. examples.
5. Ans.II 77 . Surface level reading is done mainly for pleasure. 6. Reading is of two types. according to the author. and critical evaluation of the relevant content. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). gaining information. Loud reading seldom leads to understanding the content. What are the different kinds of reading? Ans. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities. Reading is an important communication skill. it is not considered as reading.2. 4. Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. Who will be able to make the best of the opportunities? Ans. So. The two purposes of this lecture are: Ans. learning a subject. we make notes. Usually. Reading is important to understand any piece of text. Ans. Why is loud reading not 'reading'? Ans. Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. B ©NIIT Coordinator Guide – Personality Development Programme . and seeking pleasure. Reading is done for a variety of purposes. Reading has many advantages. Deeper level reading involves concept forming. To encourage students develop a reading habit. surface level reading and deeper level reading. 3. Why is reading important? Ans. such as preparing for examinations. 2. Solutions to Check your Progress 2 1. Who. They are: Ans. interpretation. 3. What does the phrase. To help students determine what to read and how to read. 4. "make the best of the opportunities". refer to? Ans.
II 78 . Refer to Unit 7. and a whole lot of other things. 9. Does the speaker emphasize the need for exposure to the native variety of English? Ans. Reading a novel helps us to develop a wider area of perception and a coherent thought process. you will be able to write more impressively. 11. reading is a must.Presentation and Public Speaking. the speaker emphasizes the need for exposure to the native variety of English to non-natives. magazines. We read textbooks and other related books. For both these requirements. We read newspapers. the passage suggests that reading helps to improve writing skills. which leads to an improved personality. Slide2 supports this view. How does reading a novel improve one's personality? Ans. Printed books in the native language are easily available and are within the reach of a common man. 8. 10. you can improve your vocabulary. ©NIIT Coordinator Guide – Personality Development Programme . Yes.We do not develop concepts. For writing impressively. 7. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. Yes. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text. By developing your reading habits. Yes. Why? Ans. I do agree with the view that reading helps improve writing skills. Do you agree with the view. Yes. Do Indians have a good opportunity for exposure to native variety of language? How? Ans. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. This is because getting the reading material in printed manner in the native language is very easy. one should have a deeper understanding of the topic and a good vocabulary. Why does the speaker say that reading is a good source of entertainment? Ans. Yes. 12. Indians have the good opportunity for exposure to the native variety of language. We develop concepts. As a result.
magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression.' Why was Mohandas impressed by the Sheik? Ans.. Why should one not read without interest? Ans. What does the speaker suggest to the students to read. People should read newspapers and magazines on a day-to-day basis. Why? Ans. the reader will not be able to recall the text when he or she needs it. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully.II 79 . according to the author. Can you add to the list? Ans. These two aspects help in maintaining good social interaction. 15. ©NIIT Coordinator Guide – Personality Development Programme . 16. 14. 2. Solutions to Check your Progress 3 1. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. 'He was not against eating meat. One should not read without interest because the reader will not be able to understand the piece of text in such a situation.' What was Mohandas against? Ans. people who regularly read newspapers. 3. Mohandas was against telling a lie to his mother. What did the Sheik advice Mohandas? Ans.. Which benefit of reading. Name some material that people need to read on a day-to-day basis? Ans. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. As a result. In addition. 17. is not known to many people? Ans. 'Sheik had a bad reputation. Reading improves our personality and general awareness. The development of thinking processes is a benefit of reading that is not known to most people. Mohandas was impressed by Sheik because he was tall and strong. Sheik advised Mohandas to eat meat if he wished to grow tall and strong.13. yet he was much impressed by Sheik.
Solutions to Check your Progress 5 1. People who had put up the exhibition bought a ticket for Nehru. Solutions to Check your Progress 6 Read the following sentences. Mohandas stole money to buy cigarettes. 4. 2. Why did Mohandas have to steal money? Ans. 2. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. The plane made by the Wright brothers was made up of wood. canvas. The planes of today are made up of Magnalium. These are among the six sentences. What was the important thing the Wright Brothers did in 1903? Ans.II 80 . Against whom were the Indians fighting? For what? Ans. The experiment conducted by the Wright brothers enabled humans to fly. 3. The little girl in the story was Durgabai. Who was the little girl in the story? Ans. The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . The Congress held a meeting in Kakinada in 1923. The Wright brothers made the first aeroplane in 1903. which agree with the statements in the passage. Write the letters indicating the six true statements in your answer book. Ans. Who bought a ticket for Nehru? Ans.4. which are related to the passage. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. How was the plane made by the Wright Brothers different from the modern planes? Ans. Indians were fighting against the British to gain freedom. 5. 3. and wire. How the experiment was conducted by the Wright Brothers an important event? Ans. Solutions to Check your Progress 4 1. What did the Congress do in Kakinada in 1923? Ans.
3. "We do not go to the computer center from tomorrow. 6. 1. "Will you please show me the way to Lal Bagh. 2. "Can you kindly lift this bag for me. They said. 4. Sita said." Ans. 7. "Oh! What a long snake!" Ans. Peter asked me to show him the way to Lal Bagh. He admitted that he hates to go late. Govind asked me if I had paid his fee the previous day. ©NIIT Coordinator Guide – Personality Development Programme . Govind said. "Why have you given me only 3 marks for this answer?" Ans. Peter said. Sita asked me why I had given her only 3 marks for that answer. The child said. He said." Ans.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech. Mary said." Ans.II 81 . 5. They said that they will not to go to the computer center from the following day. "Did you pay my fee yesterday?" Ans. Mary requested me to lift that bag for her." Ans. "I hate to go late. The child exclaimed that it was a long snake.
Ans.II 82 . "You should report by 5 o' clock in the morning. ©NIIT Coordinator Guide – Personality Development Programme . Absence of light or illumination. given formally or officially. A period marked by distinctive character or reckoned from a fixed point or event.4 1. Burdened psychologically or mentally. express moral judgments." Ans. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. dignified manner or conduct. also write the other possible meanings for the same word.8. She rued the fact that she had answered all the questions incorrectly in the exam. Solutions to Section 5. Absent-minded dreaming while awake. the tangible substance that makes up a physical object. proceed." Ans. relevant information or interconnection. given as a gift. the state of being held in low esteem. presented. concerned with worldly rather than spiritual interests. The teacher ordered all the students to submit the record notes by the following evening. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. Secondly. The officer ordered his subordinates to report by 5 o' clock in the morning. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. A purposeful or industrious undertaking (especially one that requires effort or boldness). She said. "All of you should submit the record notes by tomorrow evening. The teacher said. have an emotional impact upon. to change location. "What a pity I have answered all the questions wrong in the exam!" Ans. Free from emotional agitation or nervous tension. 10. 9. The officer said to his subordinates. Characteristic of false pride. having an exaggerated sense of selfimportance. Absence of moral or spiritual values.
In prison one cannot write long letters. The ten multiple choice type comprehension questions covering the entire text are: 69. t. vvvv.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. quietly or secretly. and then even simple. who came to Karnasuvarna. q. Why was Nehru not able to convey everything that he wanted in his letter? tttt. He did not have time to write uuuu. and history becomes stirring and epoch-making. He was weak. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. 2. ordinary men and women become heroes. The ten comprehension questions covering the entire text are: 68.II 83 . v.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. s. elevated in nature or style. Live (in a certain place). r. Letter was not sufficient to convey all his thoughts. Ans. w. A deceptive manoeuvre (especially to avoid capture). wwww. Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p. u. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. to avoid being observed. Ans. Characterized by absence of emotional agitation. ©NIIT Coordinator Guide – Personality Development Programme . Completely clear and fine. x. 3. according to Nehru.
to read Ans. Mahatma Gandhi hhhhh. Sarojini Naidu Ans. Jeanne d' Arc cc. to discuss aa. For knowledge zzzz. Lenin dd. Why did Hiuen Tsang come to India? xxxx. b. Kamla Nehru iiiii. Indira Gandhi was inspired by the story of: jjjjj. Jeanne d' Arc mmmmm. Godan ©NIIT Coordinator Guide – Personality Development Programme . My Experiments With Truth sssss. For trade aaaaa.Ans. For touring India Ans. a. to give sermons ccccc.II 84 . Geetanjali ttttt. a. Mussolini ppppp. The best way to distinguish between right and wrong is: bbbbb. Lenin ooooo. Who started the Russian Revolution? nnnnn. Jesus Christ kkkkk. y. Napoleon Bonaparte lllll. d. The Discovery Of India uuuuu. Stalin Ans. to argue ddddd. Indira Gandhi bb. For adventure yyyy. To whom is this letter addressed? fffff. Indira Gandhi ggggg.Adolf Hitler Ans. For knowledge z. Which is the most famous book of Nehru? rrrrr. c. c. Abraham Lincoln qqqqq. to discuss eeeee. Letter was not sufficient to convey all his thoughts.
Nainital 4. Lenin. Tihar jail gggggg. Her mother yyyyy. None of these Ans. 1914 Ans. Nainital ffffff. and told Indira that she should stay inspired by such people and serve her country. and Mahatma Gandhi. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. b.Ans. Through this letter. Write a paragraph on Nehru's love for his daughter based on this letter Ans. the best friend of his daughter could be: vvvvv. c. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. Naini prison. Where was Nehru imprisoned? dddddd. The Discovery Of India ee. If she ever found herself in doubt. it is evident that Nehru loved his daughter deeply. Nehru himself wwwww. 1917 gg. c. Naini prison. On her birthday. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. she should never do anything in secret as if she had something to fear or hide. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. 5. Nehru reminded Indira of heroes such as Jeanne d’ Arc. Instead of the usual material presents. Andaman and Nicobar Islands eeeeee. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. b. Her mother ff. ©NIIT Coordinator Guide – Personality Development Programme . he reaches out to her from the prison through a letter. Ans. 1923 aaaaaa. Bapuji xxxxx.II 85 . Write a summary of the letter without losing meaning of the text in about 150 words. Like a good father. Sarojini Naidu Ans. 1921 cccccc. 1917 bbbbbb. Indira Gandhi was born in the year: zzzzz. he sent her invaluable advice and his blessings. According to Nehru.
6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:
This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.
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Chapter Six Objectives In this chapter, the students have learned to:
Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions
Focus Areas To conduct this session, you can use the following approach:
Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:
Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.
After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"
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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:
Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility
Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.
2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.
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The father was keen to make his son happy. The stranger thought that the kid was the reason for his wife’s death. Is there any message by the author? Ans. who regains hope and faith in everything because finally a man waves back at him. The happiest person at the end of the story is Schwamm’s son. Just for his child's sake. The girl collected her things. Just to make his child happy. One man. not even a single passenger from the train waved back. and tries to fight it by going and waving back at Schwamm’s son. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. What is the central idea of this short story. Ans. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. The stranger woke up early in the morning. The moral of this story is that determination is as important as taking the initiative to achieve a goal. The story revolves around a small kid.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. The blind man started talking to the girl in a very friendly manner. Solution to Section 6. Schwamm decides to board the train to wave at his child. said goodbye and got down at the station. He loved his child a lot. subconsciously knows that his belief is baseless. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. The stranger hated children because his wife died while giving birth to their first child. The train halted at Saharanpur. inspite of his past happenings. develops feelings for the little boy and does the same just for the sake of his happiness. Why did the stranger hate children? Did he really hate them? How do you know? Ans. it was not true that the stranger did not like small children at all. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. Write a critical appreciation of the short story in about 100 words. he went to a different city to board a train. ©NIIT Coordinator Guide – Personality Development Programme .II 89 . However. Comment on Schwamm as a loving father. and waved his hand in response to the small child. 5. who dislikes children because of his wife’s death. 4. 6. Ans.3. boarded the train. The stranger. It tells us how little incidents can make huge changes in our life. who is very sensitive and emotional. Schwamm was a very loving and a kind-hearted father.
Ans. Has Ram paid the telephone bill ? 2. The school is reopening on August 1. Mary did not come to school today. 1. Did Mary came to school today ? 3. Ans. Ans. Ans.II 90 .5 Convert the following statements into interrogative sentences. The suicide bombers escaped from the police. When is the school reopening ? 4.Solution to Section 6. 2005. Ram has not paid the telephone bill. Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme .
Explain each point adequately: Any point that may be new to the audience should be adequately explained. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. you can take the following approach: Explain the various steps that the students should follow to create a successful presentation.Chapter Seven Objectives In this chapter. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. Writing a content outline before the presentation helps present a structured presentation. Explain to the students the various methods of delivering a presentation. Explain the importance of body language while delivering a presentation.II 91 . Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. Tell the students to use body language as an additional support. Tell the students to follow the method with which they feel comfortable and confident. Structure the information properly: The information must have a logical structure and order. you need to: Capture the attention of the audience: Use jokes. Discuss the structure of a presentation. Explain to the students the importance of using visuals in a presentation. Tell the students that further analysis of the audience in terms of age. The content and the style of presentation should match the objectives. Inform the students about the importance of organizing a presentation. and background knowledge should be made before the presentation. ©NIIT Coordinator Guide – Personality Development Programme . Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section. They should look confident and establish good eye contact with the audience. Each slide should contain a maximum of six points. Tell them how visuals can help them in making a presentation successful. organize the material around the objectives. After the objectives have been clearly established. stories. sex. you need to: Limit the content to a few key points: The content of the presentation can be chunked into key points. which helps in modifying the presentation according to the response of the audience. quotations. the objective of the presentation needs to be clear. Body In the body. Tell the students that analysis must be carried out throughout the presentation. Tell the students that rehearsals must be conducted before delivering the final presentation. nationality. The structure of a presentation consists of three parts: Introduction Body Conclusion Introduction In the introduction. or questions to capture the attention of the audience. Then. brainstorm and collect all the relevant material. the students have learned to: Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. Preview key points: The key points of the presentation should be mentioned in the introduction. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. Discuss the advantages and disadvantages of the various methods of presentation.
5 6 6.2 5 5.3 5. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme .2 4 4. lack of confidence and presentation skills can result in poor performance. Any doubts can be clarified at this time. Evaluate the presentation on the basis of the following parameters: S.1 2 2. Ensure that the ideas keep flowing: One key point should lead to another. audible voice Used correct pause.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear.II 92 . Encourage questions: Questions should be encouraged at the end of the presentation.1 6.2 5. 1 1. Explain to the students that lack of performance does not necessarily mean lack of knowledge.3 2.1 3.1 5. Ask the students to give a PowerPoint presentation. however.4 2.1 4. you need to: Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out. Conclusion In the conclusion.2 2. A logical flow will also help in easy transition from one topic to another. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success.4 5. No.1 2. This also ensures a quick revision of the content. You might be having complete knowledge of a subject.5 3 3. stress.
transparent plastic. Common Visual Aids The commonly used visual aids are: Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors. Follow certain guidelines while delivering the presentation. ©NIIT Coordinator Guide – Personality Development Programme . charts.S. or diagrams that does not fit in the transparency are distributed to the audience as handouts. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. No. the students need to: Structure the content logically. 7 7. Whiteboard: A whiteboard is similar to a blackboard. Use visual aids appropriately. bullets.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. graphics. charts. They can be used more than once. Handouts: Data in the form of figures. the presenter can flip back to a previous page and refer to it. font sizes. and styles in a presentation. They are attractive to look at and are cost effective. Markers of different colors can be used on a whiteboard to write or highlight information on the board. At any point of time. Use effective strategies to remember the content. or additional data. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text.1 8 8. and are made of a thick. Prepare for the presentation well in advance. Dress appropriately. Posters: Posters are large sheets of hard paper and can be used to depict pictures. types.II 93 . They are cheap and affordable.
©NIIT Coordinator Guide – Personality Development Programme .II 94 .
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