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Coordinator Guide – Personality Development Programme - II 1

CH A PT ER - SPEC IF IC IN PU T S: P A R T - I

Chapter One Objectives In this chapter, the students have learned to:

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Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning

Focus Areas To conduct this session, you can take the following approach:

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Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.

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Coordinator Guide – Personality Development Programme - II 2

Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.

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Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.

Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:

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Coordinator Guide – Personality Development Programme - II 3

David gave John ideas to improve the readability of scripts. John also coordinated with Monicato discuss the various ideas for the kinds of images to include. Monica. The team members were assigned different roles and responsibilities. ©NIIT Coordinator Guide – Personality Development Programme . to make it more effective. Sheila needed the audio software to edit the same. Team members from various departments where part of the project team. John asked Monica to modify some pictures. Only Ashish was authorized to install the audio software. David also suggested John to include some examples in the script. He also wrote the script for the project. The project plan was made and shared with all the stakeholders. This project involved developing a course about the basics of HTML. arrows. who loves working with colors. Chris changed the pixel values of the buttons. did not overlap the button. John also mailed Sheila the script for which the audio had to be recorded. After the templates were finalized. when displayed. John created the course by putting the content in the checked frames. He found a few mismatches and asked Sheila to rectify the errors. Chris was busy coding for the course. John also shared the script with David. John listened to the freshly-prepared audio and checked it against the script. sidebars.II 4 . She asked Ashish to install it. David manually checked all the templates and gave suggestions to improve the usability of the templates. For example. Meanwhile. he suggested that the buttons should be placed a bit lower so that the correct answer. read books. and then wrote the script. Sheila made several phone calls to voice-over artists and fixed dates with them.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. divided the content into lessons. and images for the frames. He wrote a large volume of code and checked the templates several times for errors. He researched extensively on the Internet. As a result. created the buttons.

The content developer may design applications for various technical and commercial users. In addition. Web banners. ask the students to identify the roles involved. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. ISV partners. These programs specify instructions for computers to perform various functions.II 5 . Sound engineers: A sound engineer mixes and synchronizes music. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. voices. testing. A computer programmer may be required to use various computer languages. content developers provide technical support to end users. The system analyst helps the organization get the maximum benefit from its investment in equipment. interfaces for intranets. graphics. personnel. and maintaining detailed instructions. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. Programmers: A programmer is responsible for writing. which are called programs. providing in-house software training. Content developers: A content developer is responsible for writing and modifying programs. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization:           Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. and Corel Draw. Fireworks. Some of the other responsibilities include leading projects. In some companies. websites. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. Some of the common responsibilities include installing and maintaining software. and other requirements for Web-related products. or help desk technicians. Web designers use software such as Photoshop.Based on the given case study. analyzing source systems and business requirements. Illustrator. the system administrator may also be responsible for providing training on support skills to the IT personnel. customer service engineers. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. presales and services organizations. or sound effects. System administrators: A system administrator manages the hardware of computers and networks in a company. creating logical and physical data models. identifying business rules. Network Administrator: A network administrator manages the network of the organization. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. Web designers: A Web designer designs Web pages. and the customers. The network administrator should be accessible at all times to solve problems related to networks. and working as client support representatives.  ©NIIT Coordinator Guide – Personality Development Programme . and business processes.

If you have responded with a 'No' to most of these elements. Don is also good at supervising tasks because he has excellent monitoring skills. He constantly evaluates his surroundings and analyzes situations. However. Prepare a brief self-portrait of yourself for a professional career. Don is an avid sports person and has represented his college cricket team at the university level. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B. Ans. Ans. Short-term professional goals refer to the goals to be achieved within two to three years. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years.Solutions to Chapter One Questions 1. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. He is very innovative and takes initiative in all the functions related to his field. he won the first prize in technical writing. 2. your professional satisfaction level is low and you should look forward to improving your job conditions. He regularly organizes technical fests and seminars. ©NIIT Coordinator Guide – Personality Development Programme . He offers his support and advice when required. While working at Smart Developers. and is currently working as a software developer at Technology Systems.Tech.II 6 . he is not confident about his communication skills and is not comfortable doing sales. He has also worked at Smart Developers as a technical writer for one year. Write about your short-term and long-term professional goals.

create a table with three columns. List your weaknesses. Ans. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme .No. which job or position would you like to attain? In your past. 2.):          Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4. Ans. 1.II 7 . Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list. To prepare a self-improvement plan. List your strengths. Ans.Long-term professional goals refer to the goals to be achieved after at least five years. 3. Prepare a self-improvement plan for the next five years. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3. which achievement has given you immense satisfaction? What. as shown: S. Long-term goals are derived from the vision of the person. Select your strengths from the following list (This is not an exhaustive list. what do you want most from your job? If you were granted a wish. These goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain. according to you.):           Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5.

15. 14. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. ©NIIT Coordinator Guide – Personality Development Programme . she accepts it gracefully and works towards removing her weaknesses. He should always work towards building healthy professional and personal relationships. She works as a manager in an organization. He should be an avid reader and should constantly update himself with new technologies.No. 10. 13.Tech. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. He should have good leadership qualities. 6. she tends to ignore her health care routine and this results in fatigue and depression. you can create a word portrait of your prospective life partner by answering the following questions: 11. 5. 12. 4. describe yourself as well as your prospective life partner. A sample portrait is given below: Donna Bard is a kind hearted and honest girl. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. He should always exude high energy levels. List negative personality traits that you don't want your spouse to have. 5.S. She is disciplined and loyal towards her work. You can create your personal word portrait by answering the following questions: 1. She gets inspired by reading 'The Alchemist'. he should enjoy participating in sports activities. 17. prepare a portrait. 18. 8. List the minimum standard of performance that your prospective spouse should achieve. Besides working hard. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. Ans. However. and should have strong management skills. 9. She works hard and is known as a motivating team player. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. What type of people irritate you? List the moral values that you abide by. 3. 19. If you are single.II 8 . He should preferably be an M. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. 7. She always strives to improve. If any feedback for improvement is given to her. 2. 16. Similarly. which talks about pursuing one’s dreams. 20. He should aim for a peaceful and prosperous life. 4. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess.

At this point. This exercise will help the students assess their personality. the students have learned to:       Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. values. This information is provided for you in the additional inputs section. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. Ask the students to make a list of all the educational qualifications. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. Tell the students that to target a suitable job. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. Tell the students that before they apply for any job. it is very important for them to analyze the job opportunity. Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. Give the students a list of desirable qualities that organizations look for. it is necessary to analyze the job opportunity and ensure that it matches their expectations. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. and special achievements as mentioned in their bio-data. ©NIIT Coordinator Guide – Personality Development Programme . start with discussing the screening and selection procedure. as given in the additional inputs section. projects. After this exercise. which is common in all the organizations. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview.Chapter Two Objectives In this chapter.II 9 . skills. Tell the students that it helps to know the various characteristics of interviewers. trainings taken. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. you can take the following approach:       Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview. The bio-data is the most important document in the interview. you can tell the students about the different types of interviews that are conducted. and abilities. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. To prepare students for the interview. To do this analysis.

Then. Maintain regular. Give students time to research all information. Type of work 12. Others may find that the job opportunity does not seem to match their expectations. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. Instruct the students to draw a table with two columns.II 10 . attentive eye contact. Products and services 3. look at their self assessment and career planning analysis. Give a formal smile. ask them to select the job opportunity they think will match their expectations. Location 6. ©NIIT Coordinator Guide – Personality Development Programme . students who have been able to tap the job opportunity of their choice will be happy with the outcome.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. Position offered 10. Ask such students to select another job opportunity article and repeat the exercise. Future plans of the company 7. Keep your hands on your lap. Qualities required 13. and discuss the same with their friends. always remember to:        Shake hands firmly with the interviewer. Remuneration/perks 14. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. Relax! Don't rush through the interview. At the end of this exercise. Agreement contract/service bond 15. Then. Annual turnover 4. ask them to assess it keeping in mind the 15 factors given to them. Job safety 11. Number of employees 5. Tips on Body language During an interview. as shown: Expected Factors 1. After all the students have selected at least one job opportunity. Background of the company 2. Sit straight and alert. tell them to fill in the information in front of the respective factor in the table. Competitors 8. ask them to refer to the company's website and brochures to gather more information. Mirror the interviewer's techniques. Any news-making issue in the past 9.

an on-the-job specialist. Is usually conducted by the government or large organizations. Can serve as a platform to check validity of information in the resume. Is an interview between one interviewee and a panel of two or more interviewers. Usually involves each interviewer targeting a particular aspect of the interviewee's skills. Has a set of fixed questions for all interviewees. Is an interview of a candidate by different interviewers separately. Features a selection process that is based on the collective input of several people.Types of Interviews Different types of interviews are used in different situations. Is usually used to screen interviewees. Involves questions that are often framed beforehand. and occasionally. May be conducted for candidates residing in a different country or at distant locations. a psychologist in the interviewer panel. The number of interviewers may vary.II 11 . Is a convenient and speedy method of recruitment. Is usually used to screen interviewees. Provides an interviewee several chances to present his/her abilities and skill set. Requires participants to appear for selection tests. managers. and special software. The various types of interviews are:  A one-on-one interview: • • • •  Is an interview between the interviewee and one interviewer. Can be held for all posts and for all levels. Is conducted over the phone. a video camera. Has a fixed evaluation scheme to assess the interviewees. Is conducted over the phone line by using a microphone. May be scheduled or unscheduled. A board interview: • • • • • •  A rotational interview: • • •  A walk-in interview: • •  A phone interview: • • • • •  A video interview: • • •  A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme . the time available. Is conducted by companies at the campuses of various colleges and universities. and the cost that the organization wants to incur on the interview process. Is cost-efficient and less time-consuming. depending on the factors such as the job profile. Involves direct assessment of the interviewee by the interviewer. Has personnel representatives. Involves questions that are asked on the area or field each interviewer represents. Could involve walk-in interviews. Involves presentations by companies who want to recruit the students.

Age 4. Name 3. No. Surya Apartments. 14.Engg. Give a consistent and symmetrical look. Here is a sample bio-data: Bio-Data 1.present : Software Engineer : Vinay Yadav : 10. Surya Apartments. Ans. Faridabad (HR) 6. Faridabad (HR) 5.in : Mr. Name of the post 2. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam. Period From to : raovinay10@yahoo. Use simple and concise sentences.66 78. 2.1981. Faridabad M. Prepare a good bio-data of yourself.Solutions to Chapter Two Questions 1. Faridabad D. Limit the bio-data to two pages. D. Telephone numbers : 0129 .II 12 .M.24 First First First ©NIIT Coordinator Guide – Personality Development Programme . Date of birth. Academic qualifications Sl.V. Add a cover letter or note mentioning the code number and other details specified in the advertisement.V. Marital status 11.A. 21-D.Tech % Marks Class 1. Address . Address . Occupation 10.2 65. Use terms and phrases relevant to the industry. 21-D.S. E-mail ID 8.10. Father's name 9. College Ambala. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A.co. 3. 81. The following guidelines needs to be followed while designing a bio-data:       Avoid spelling and typing errors. 24 : 410.permanent : 410.3092391 7. Passed AISSCE AISSE B.

Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. 20. logical reasoning tests. Extra-curricular activities : Played cricket at the university level. You can prepare for the preliminary written tests by using books that contain sample tests. and System Analysis and Design (SAD). 14. Won the first prize in technical writing. Special attainments: List down all your special achievements. : Available on request. and an answer as to why you chose this topic. In addition.pm Rs. No. Professional skills 16. ©NIIT Coordinator Guide – Personality Development Programme .000/. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. such as writing a technical paper or participating in seminars and technical competitions. C++. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. list down your learnings. language tests. Group discussions: In the group discussion round. organizations ask candidates to discuss a specific topic among themselves. Personal interview: To prepare for a personal interview round. and always mention if you have contributed to the advancement of any application during your training session. Date Signature 2. 15. such as:  Why did you choose this particular project?  What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone. Here is a plan to prepare for an interview for a software engineer's post: 1. such as RDBMS and Operating Systems. Oracle. Prepare a brief description of your favorite subject or topic. such as ‘Role of JAVA in the Internet’. and discuss them during your interview. 2. and technical knowledge tests. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds:    Preliminary written tests: This includes IQ tests. Project work preparation: Most organizations focus on project work because it reflects your own work. Personal attainments/distinctions : Organized technical fests and seminars. You can practice group discussions with your friends and improve upon your communication skills. The topics can range from current events to technical topics.II 13 . Work experience: Sl. Briefly write out a preparation plan for an interview for a software engineer's post. 10. Ans.000/-pm 13. aptitude tests.12. References : C.

II 14 . and maintaining the software system. Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C. The qualifications and skills that will help you get selected for a job are:  Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics.Tech  Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system. List your qualifications and skills that will help you get selected for a job. C++. A software professional may possess any of the following traits:                      Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . Oracle. Principal accomplishments : Modeling. developing. Ans. Prepare a list of your strengths and weaknesses. and System Analysis and Design (SAD) • 4.3. Ans. Chemistry. Leadership quality : Handling different projects related to software systems. Maths College: B.

Ambala.Tech. Responsible for making high-quality software systems. and System Analysis and Design (SAD). ©NIIT Coordinator Guide – Personality Development Programme . Ans. giving comprehensive information about yourself within two minutes. Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills  Skills related to job : C. Assume that Vinay possesses the following qualities:   Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics. Handling a team of seven software professionals. Maths : B. and maintaining the software system. Chemistry. : Designing a software system and writing code for different modules of the software system. Vinay plans to become a project manager in the next two to three years. Oracle. I am a person with a high degree of integrity and team spirit. Based on the above-mentioned qualities. I believe strongly in values like honesty and hard work. My name is Vinay Yadav and I am a software developer with Technologies System. C++. 3 years of experience as a S/W developer.II 15 . Ans. : Modeling. Vinay has identified a goal for his professional life. Introduce yourself. from M. Identify an appropriate career goal for yourself by matching your qualities to the job. I have been brought up in a atmosphere where discipline and respect for elders is a way of life.M.5.Tech.Tech : 1 year of experience as a technical writer. developing. : Managing different projects related to software systems. and I am aspiring to do an M. I have done B. Engineering College.   Interpersonal skills : Ability to analyze situations. 6. Because he has a strong technical experience and good interpersonal skills.

and they should learn from such experiences. ask them to get the summarized results of their self assessment and career planning analysis with them. Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. Explain to the students that if they are well prepared. Explain to the students that the other candidates appearing for the interview are also like them.II 16 . the students have learned to:    Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. you can take the following approach:   Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview. professional experiences. if they interact with the fellow candidates. Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. and the various interpersonal and job-related skills mentioned in the bio-data. such as by giving mock interviews. The questions can be related to their educational qualifications.Chapter Three Objectives In this chapter. Explain to the students that failure in an interview should not dampen their spirits. They will feel light and enthusiastic. They also have their own set of strengths and weaknesses. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. Before the students give a mock interview.   Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds. they can answer all the questions and can overcome any obstacle. In addition. ask the students to practice mock interviews with their friends. They should follow a philosophical approach and start thinking of the next job opportunity. and they may not have answers to all the questions. it will help divert their minds away from the stress and nervousness. Discuss the ways by which the students can release stress. ©NIIT Coordinator Guide – Personality Development Programme .

Ability to use suitable closings 37. 10. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1. His/her dress 19. Eye contact level 25. Confidence level 28. Clarity of answers 31.II 17 . The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4. Clarity of introduction 13. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme . 7. His/her listening skills 40.The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. His/her posture 16. Promptness while answering 34. His/her resume 22.

I feel a compulsive need to prove my worth. I find my life unfulfilling and meaningless. This will help them assess their actual stress level. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. I blame myself for my mistakes. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. 23. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. Accordingly.No. I am very critical of any displeasing behavior around me. 26. Give the students some statements that convey the behavior pattern of a person in a given condition. they need to rate each statement from 0 to 4. 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. I am extremely impatient and get easily frustrated. defeats. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. Tell the students that by judging their team building and coordinating skills. Tell the students that they can rate each statement by entering the number in the respective rating column. 24. to be used if the students strongly disagree with the statement. they will be judged on the points given above. to be used if the students absolutely identify with the corresponding statement. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. 25. as shown: Personal Stress Index S. the interview committee will be able to determine if the candidates can work cordially. to 0. I am apprehensive in handling responsibility. I wish for immediate appreciation and recognition.After the mock interviews. I feel insecure and anxious about my future. Ask the students to create a table with seven columns. 22. For example. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. consider the following questions: 21. The ratings vary from 4.II 18 . they should also know about the questions that the interview committee may consider. I feel anxious about undertaking new endeavors. ©NIIT Coordinator Guide – Personality Development Programme . Tell the students that besides knowing about the possible questions that can be asked during the interview. The body language of the students will tell the interview committee about their nature and motivation level. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). and failures. ask the students if they are feeling more comfortable facing the interviewer.

After the students have completed grading the statements. ask them to add the ratings given to the 10 statements. A PSI of 5 or less indicates an exceptionally low level of stress.II 19 . Keep the scores of the students confidential and create an appropriate action plan for each student. ©NIIT Coordinator Guide – Personality Development Programme . A PSI between 10 and 20 indicates a favorable level. and a PSI between 20 and 40 indicates that the students need to be counseled.

Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. After they have completed the assignment. general practices. Ask if there is an official manual that provides such details. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. Familiarize yourself with the people who are introduced to you. Do not make unsolicited comments and avoid politically incorrect language and humor. Introduce yourself and engage in conversation with them. Overachieving the Targets Tell the students that they will be observed closely the first few days. the canteen. This will give them an impressive start and enable them to rise faster in their careers. Familiarize yourself with the new surroundings. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. If they are full of enthusiasm. Use formal language. they will be able to get along with their colleagues easily. such as the restroom. give the students an assignment and ask them to complete it in a particular time. They should try to know more about the parameters to evaluate performance and behavior. it always helps if they know what to expect throughout the day and how to conduct themselves. For this. Observe the students while they work on their respective assignments. On the first day at work:        Be punctual and report on time. Do not hesitate to ask questions. In addition. such as: S. Explain to the students the importance of giving their best in the first assignment. the students have learned to:   Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. Find out about the organization's rules and regulations. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . Explore the building and find out the location of various departments and facilities.II 20 .Chapter Four Objectives In this chapter. Arrive at the assigned time and report to the concerned person. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. Look confident and feel comfortable.No. this attitude gets rubbed off on their colleagues. Wear a smile. and the coffee machine. Be careful about what you say. discuss with them the evaluation process and then disclose the name of the best student. This is because a favorable first impression can lead to several good opportunities. Such suggestions should be given only after prior consultation with seniors and colleagues. Feel secure and positive. However. rules. They should be extra careful when interacting with others and handling a new project. and regulations of the organization should be kept reserved for a proper opportunity. There is usually not much work to be done on the very first day. they need to follow the hierarchy protocol. and protocol. Explain to the students the positive effects of being enthusiastic. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). Clarify any doubts and seek information from your new colleagues or the HR personnel. Instruct the students that they should not hesitate to give inputs regarding the existing projects. Warn the students that the inputs or suggestions for the values. you can take the following approach:      Initiate a classroom session by discussing with the students how they should spend their first day in office. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. Provide them with the tips given in the Additional Inputs section.

give them the list of tips that will help them overcome their problem. Short-term professional goals refer to the goals to be achieved within a span of two to three years. they should try to overachieve the targets and improve upon their past performances. If they wish to secure a rating of five. Pamper yourself. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . new employees should strike a good rapport with their seniors and team members. If the employees are enthusiastic. The list of statements is as follows:               Get your priorities straight. In addition. Solutions to Chapter Four Questions 1. they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. It affects your personal and professional life. List out your short-term and long-term goals in your professional life. team participation. they should simply find clues to their problems with the help of these tips. These things need not necessarily be related to your job. Always try to help others. Recognize all of your accomplishments and make a list of them. In addition. tell the students that it is not enough to simply achieve the targets. Ask the students to list down situations where they may not feel confident. they should not concentrate on only achieving the explicit targets. If they feel low. Explain to the students that their behavior. Stay healthy and fit. Tell them that the situations can be personal or professional. Do not underestimate yourself. Make a list of your qualities. and extra efforts also affect their rating. Enthusiastic Team Player To create a good impression in an organization. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. Ans. Believe in prayers. Presence of team spirit will enable them to accomplish their project and organizational goals. the client perceives the organization to be reliable and ready for tough assignments. After they have written the situations. Keep learning new things to boost your confidence. Think positive and talk positive.II 21 . This is because the lack of confidence in one area influences the other area. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. Do not take feedback on your projects personally. Therefore. Appreciate your qualities and be proud of them. Accept feedback with a positive attitude. Tell them that the tips apply to all situations. Exhibit what you do best and teach it to others.

what do you want most from your job? If you were granted a wish.II 22 . make an action plan to achieve these goals. If you have responded with a ‘No’ to most of these elements. After you have identified your short-term and long-term goals. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. which job or position would you like to attain? In your past. according to you. you are satisfied with your current position and you should look forward to achieve your long-term professional goals. Ans. which achievement has given you immense satisfaction? What.If you have responded with a 'Yes' to most of these elements. Long-term goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain. Long-term goals are derived from the vision of the person. Long-term professional goals refer to the goals to be achieved after at least five years. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . your professional satisfaction level is low and you should look forward to improving your job conditions. Prepare an action plan to achieve your goals.

II 23 .' Then. 38. if you have joined an organization as a software developer want to become a project manager.' The list can be as follows: 27. Build a bond of trust and understanding with your team members. 45. 31. This will lead you and your team towards success.Tech. study with a friend who is doing the same course. Always be ready for any opportunity and make sure to give your best performance. Be ready to take on new challenges. Make efforts to get noticed by always appearing confident and enthusiastic. Remain in the current office for the next three to four years. You can use the following strategy to make a good first impression:       Utilize your first day in office in getting familiar with your colleagues and the office environment. In the next two years. Devote two to three hours in a week for studying. Start making your list of accomplishments and start working on the list of shortcomings. Family planning to relocate. 28. 29. The list of obstacles can be as follows: 37. Time span already given. Represent yourself as an enthusiastic and confident person. Now. If you are not comfortable about a specific aspect about the organization. list the possible obstacles against each point. If possible. 36. 41. The time span can be mentioned as follows: 32. 44. allocate a deadline for each activity. Heavy competition. In the next three years. make a list of things to be done to reach that level. Plan out a strategy to make a good impression on your first job. make a plan to remove them and start working as per the plan. Continuous process. Take extra measures to perform better in your first assignment because it will help form a favorable first impression. Ask your team members and seniors about the performance evaluation procedure. 30. 34. Now. This will help you continuously assess your performance status. Take your first assignment very seriously and deliver your best. course. 33. Ask your project manager to give you a chance to work in projects that involve new technologies. Discuss your goals with your family and seek their support. Write the respective deadlines in the column 'When I plan to do'. 35. Always support your team members and cooperate with them. Make efforts to get noticed in your team. Ans. In the next three years. Try to collect all the information related to your organization and understand the atmosphere of the organization. 39. raise the issue in an appropriate manner. Write this list in the column 'How I plan to do. Acquire a Master's degree in Technology. Lack of time to enroll for the course and to study. Working on similar types of project again and again. 46. ©NIIT Coordinator Guide – Personality Development Programme . Start handling two teams simultaneously. Good leadership qualities to be identified. This will reflect on your work and people will want you to work with them. Always appear enthusiastic and full of confidence. Acquire a position of a senior software engineer or a team leader. Learn about the new technologies. 3. You can plan to remove your respective obstacles as follows: 42. 43. After you have identified the obstacles. Take the long pending leaves and get yourself enrolled for the M. 40. write that it in the column 'What I plan to do.For example.

advertising this belief will help in creating a positive environment around you. Inform the students that they should not keep unrealistic targets because it might result in setbacks. it is important to manage the various tasks and complete them within the specified time. their performance goes down and they feel depressed because they could not complete the important work. In addition. Urgent work need not be important. This can cause self doubt and depression. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. Urgent work needs immediate attention and provides less time for execution. you can take the following approach:        Initiate a classroom session by asking the students to list their skills and capabilities. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. Explain the difference between important and urgent work. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. You may have complete knowledge of a task. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. If a deadline has not been given for an assignment. they should set their own deadline and work towards achieving it. the students have learned to:      Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. Then. This will enable them and their team to enjoy their accomplishments. a person should categorize it as important. Tell the students that planning should immediately be followed by implementation. if not managed properly. Therefore. ask them to list other tasks that might not be important. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. one should take care to complete all urgent work on time. however. In addition. To manage a task. On the other hand. Explain to the students that being physically fit will help them maintain good health and perform optimally. They should be practical and reasonable while planning their work. or not urgent. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . urgent. It is necessary to think well about yourself if you want others to think well about you. thereby ignoring the important ones. Adherence to commitments always boosts confidence. This will help them be enthusiastic and increase their confidence level. Any delay will result in loss of energy and enthusiasm. Tell the students to keep the final list with them for future reference.II 24 . ask them to prioritize in order of execution. Now. They will stay active and full of energy throughout the day. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. lack of time can result in poor performance. important work. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. but need to be performed in the future. As a result. Again. Therefore. not important. can become urgent after some time. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. After they have made the list. ask them if they are utilizing all their skills and abilities.Chapter Five Objectives In this chapter. Tell the students that they should always fulfill their commitments. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. even after investing all their energy. students should prioritize their tasks. To accomplish their tasks efficiently.

In addition. The result will be surprising because most of the students will realize that they have not gone for a health check for years. This list will help them remain healthy and active while coping with a busy work schedule:       Take 10 deep breaths. 2. This will help you remain organized. John needs to work on the following aspects:  Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. This enables him to accomplish the tasks in a proper manner and within the specified time. You can do this exercise anywhere and at any time of the day. have an organic fruit everyday. factors such as enthusiasm. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. Make a list of all the tasks. they will be able to manage their responsibilities in the specified time. Solutions to Chapter Five Questions 1. most of us tend to ignore the beauty around us. Give the students the following list of tips. ask the students to list the various physical problems they face while working. Once in a week. Now. Perform small exercises. they will be full of life and vitality.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. After a hard day at work and going through several daily chores. Ask the students to describe their health care routine. This will help in boosting your confidence on a regular basis. How do you propose to overcome the deficient potentials? Ans. In addition. Do not skip meals. ask them to write the last time they went for a health check. ©NIIT Coordinator Guide – Personality Development Programme . Follow healthy eating habits. This beauty can be the nature or some good work going on in your neighborhood. The appreciation and encouragement act as motivators and increase his potential. When we talk about education and profession. Tell the students that if they are healthy. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. Ans. However. assess yourself and list down the good qualities that you possess. Few get the time to exercise or play a physical sport. and consult a dietician for further guidance. Besides being assessed on your educational and professional standards by others. Following is a sample list of qualities possessed by John:    Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. It also enables you to relax your nerves. Setting priorities with practical approach: John sets his priorities before starting any work. Entertain your spirit. Making commitments: After setting the priorities. Many people tend to ignore these factors. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. This will help them accept new challenges and perform better. positive attitude. He sets realistic goals. and physical fitness should also be recognized. John makes commitments and works sincerely towards meeting the deadlines. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. This process will help them assess their real potential. List out your qualities among the potentials given in this module. Tell the students that they can take care of themselves if they follow these health tips.II 25 . Admire yourself. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits.

II 26 . Time gap between planning and execution of project: John tends to delay the execution of planned projects. To ensure success. he will share the schedule with his team members and his seniors. This results in loss of energy and enthusiasm. He will ensure that all projects are executed on time. ©NIIT Coordinator Guide – Personality Development Programme . This will help increase his physical fitness. John can take the following steps to overcome his weaknesses:   He will consult the physical trainer. and follow it regularly. set up a fitness routine.

He diligently responds to all the forwarded mails from friends and colleagues. and avoid trying to be perfect in all the tasks undertaken. At the same time. Tell the students that they should maintain a time log. However. it is just that he cannot say ‘No'. After discussing the two different personalities. Failing to plan is equivalent to planning to fail. they will be able to assess whether they have utilized the time well. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. They should maintain the time log on a daily or weekly basis. Work only on those tasks that cannot be delegated. You can ask the students to use the format for time sheets given in the additional inputs section. Then. Multitask: Do more than one task at a time. and pays attention to smallest of details. Ms Balanced is a smart. They also help you prioritize tasks. To create this list. In addition. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. and taking sufficient breaks when performing a lengthy task. This ensures that you are in a better position to manage the day ahead. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. successful. such as planning. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. Use time sheets: Time sheets can be analyzed to find ways for saving time. committed. By listing the activities performed in a day and the time spent on each activity. and then state the various guidelines that can be followed for effective time management. they can use ‘To do’ lists. She helps people around her and nurtures them because she believes in their potential. prioritizing. they will not feel frustrated if they cannot complete specific tasks. and popular person. Every day. she is completely down-to-earth and unassuming. If only he could learn how to rule his life instead of allowing other people to rule it. if any. the students have learned to:    Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. You should keep referring to them during the day. At the end of the day. ask them to prioritize the tasks and allocate a time period for each task. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. he does not really like doing extra work. she plans for the known and the unknown. wherein they can write all the tasks to be done and allocate time based on the nature of the work. His colleagues flock to his workstation because it is a good place to hang out. Delegate work to others: Identify tasks that can be delegated. He would rather suffer himself than let his image suffer. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. tell the students to adhere to the following guidelines to manage time effectively:      Plan and organize: Take out time for planning and organizing. Tell the students that they can follow several tips to manage their time better. you can take the following approach:      Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. He is not climbing up the corporate ladder even after three years in the organization. if you can do so. Refer to the Additional Inputs section to get information on the ‘To do’ lists. By doing this exercise regularly.Chapter Six Objectives In this chapter. you can monitor the amount of time you spend on doing tasks. Ask the students to make a list of tasks that they do in a day. He does not have time to pursue his hobbies and interests because he is in office during most weekends. without becoming distracted. avoid delaying task execution.II 27 . Maintaining a time log will enable them to assess their pattern and identify their problem areas. After reviewing the daily time log for four to five days. ©NIIT Coordinator Guide – Personality Development Programme . which could otherwise throw work out of gear.

To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. Deadlines being met consistently: By prioritizing tasks and organizing schedules. Prioritize all your tasks. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. Always plan for less than 100 percent of your time. Plan for tasks that have deadlines. divide a task into a number of smaller tasks and start doing them one by one. you can make sure that deadlines are met regularly. There are two types of 'To Do' lists:         Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do. Do not plan for 100 percent of your time. assign some time for interruptions. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. hobbies.   Conquer procrastination: To avoid procrastination. Tell the students that effective time management results in:      Ability to control one's activities: Effective time management helps you prioritize and organize your activities. 'To Do' lists and time sheets are the tools that you use to manage time. you do not feel stressed. More time for family. Allocate time for pending tasks. and friends: Time management helps you restore the balance between work and leisure hours. This puts you in control. Therefore. Update the list constantly. ©NIIT Coordinator Guide – Personality Development Programme .II 28 . Handle interruptions well: When planning your activities. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else.

3. Analyze whether your time is being spent usefully.II 29 .You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. and use a 'To Do' list to plan your activities. To use a time sheet effectively: 1. List your activities for a week or a fortnight. It helps you track your time and analyze whether you are spending your time productively. Use a time sheet to track your time. 2. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme .

II 30 . and they can even pay off their bills online while listening to their favorite music. There can be many more ideas based on the number and types of tasks listed by the students. They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. they can make a list of points to be discussed in a specific meeting. It is a continuous process. Ask students to think of ways to save time and still complete all the tasks for a specific day. They should enjoy this activity. During the weekend. With every change in the daily routine. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. These new ideas can help them manage time better and improve their performance. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. Tell them that they can refer to their personal time management survey form. they can watch movies on TV while performing household chores. As the changes occur in one's personal and professional lives. they should think of innovative ideas to manage time. ©NIIT Coordinator Guide – Personality Development Programme . Tell the students that. the time management schedule also gets altered. For example. Now. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. Suggest to the students that the continuous time management process should not tire them. While traveling for office. one should make a mental note of the change and try to manage the schedule accordingly. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also. based on their lifestyle and comfort level. they can make phone calls while watching television.

In the fourth column. 3. Based on the result derived. Prepare a time log by listing the tasks to be done in a day.Solutions to Chapter Six Questions 1. 1. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. The module could have completed in an hour.' A sample time log is shown as follows: S. 2. This resulted in delay in planning and executing the meeting. You can also prepare a time log to manage your weekly or long-term tasks. However. had to work upon another task and this activity got postponed for the next day. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. specify the result as 'Completed'. This delayed the rest of the activities. and the third column will contain the time allotted for the corresponding task. The first column will contain the serial number.II 31 . not all the colleagues were interested in continuing with it on the same day. 5. the second column will specify the task. These activities should be given equal importance. The meeting had to be postponed for another hour. 4. Started to initiate a fun activity at work. To create a time log.No. 6. however. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. This delayed the subsequent tasks. Skipped lunch for this reason. ©NIIT Coordinator Guide – Personality Development Programme . create a table comprising four columns. or 'Not attended to. therefore. In addition. 'Incomplete'. Worked on the reports and cancelled going to the gym. Ans. it took two hours. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time. Prepare a time log for utilizing your time and note down your own reactions to your time management.

00 10. Learning to say 'No' will help me save a lot of time. This will help me achieve the targets on time and will enable others to learn and improve upon their performance.II 32 . I plan to do the following:    I will have a practical approach towards work and will try to strive for excellence rather than perfection. This results in an increased amount of work. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues.00 11. A time commitment plan for Module 1 of the first semester of MCA.30 2.30 to 1. Instead of making personal targets.30 11. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues. to be followed daily for 4 weeks. This will help me save time. to be followed daily for 12 weeks.30 12. This unnecessarily delays the things and affects the complete schedule.00 to 11.2.30 A time commitment plan for Module 2 of the first semester of MCA.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme . is as follows: Time 9. Ans.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4.30 to 4. I will say 'No' to the tasks that do not contribute to my goals.00 to 11. I will involve my team members in my work. To overcome my weaknesses.30 to 3. Ans. is as follows: Time 9. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time. Identify your weaknesses related to time management and create a plan to overcome it. I will make team targets.30 to 5. This results in too much of work and effort. both planned and unplanned. irrespective of the requirement.00 to 10.30 to 12.00 to 10. Here is a sample list of weaknesses related to time management:    I try to do each and every task to perfection. 3.30 3.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1.30 to 2.

II 33 .00 to 11.30 12.30 ©NIIT Coordinator Guide – Personality Development Programme .00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.30 11.00 to 11.10.30 to 1.30 to 12.

There are no specific aspects that determine a personality. In addition. Raising your voice. If the reason behind criticism is jealousy. Take corrective action: Instead of getting depressed or developing an inferiority complex. the students have learned to:     Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. They should keep themselves updated with their field of work and current affairs. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. However. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. Factors such as courage. For this. It includes various aspects of your lifestyle. Giving lame excuses will add up to your negative behavior. After you have identified the reason. you should work upon it and try to improve yourself. you should continuously assess your behavior and work on the shortcomings. Do not react instantly: Reacting instantly to criticism will only show your insecurity. gaining knowledge is futile if the students cannot express themselves properly. you should reply through your work. Suggest that they should gain knowledge by reading content related to their field of work. logical analysis. offering arguments. Students can use the following ways to accept feedback and criticism gracefully:         Accept your mistakes: If you have made a mistake. If it is out of jealousy.II 34 . discuss it at length and get to know about the reason. Tell the students that their personality grows along with them. you should work upon it. Irrespective of the kind of feedback. you should always be ready for feedback and criticism. ignore the criticism. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. you should look at the possible reason and work on it. Make it a learning experience: There is always something to learn from criticism. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . they should work upon improving their verbal and nonverbal communication skills. you should never get defensive. For this. Attaining a good personality depends upon various factors. you should learn from your mistakes. you can take the following approach:    Initiate a classroom session by explaining the importance of a good personality. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. Acknowledge the reason: If the reason behind criticism is competition. you are in a better position to assess the situation. If you are calm and composed. ignore it at once and move ahead. Provide the students with the list of problems they can face while communicating with others. your family and friends can guide you. You should always learn from your mistakes. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. If a person criticizing you is doing it out of habit or frustration. the better their personality will shape up. If the criticism is about behavior or habits. you should learn to stay calm and ignore it. To improve your personality. Absorb genuine feedback: If the reason behind criticism is improvement. If it is a genuine criticism.Chapter Seven Objectives In this chapter. and successful experiences can also help in increasing their confidence level. and resorting to emotional outbursts will only aggravate the situation. admit it instead of giving excuses. you should not react instantly and reply by using harsh words. The more knowledge they gain. If more than one person is making a similar comment. instead. Concentrate on how to gain from the criticism. Ignore specific feedback: Always identify the source of criticism. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. they should observe their surroundings and interact with learned people.

they were unable to induce the dramatic effects like various emotions and sound effects. and. 38%. Here is a list of some of the problems that the students may have faced when recording their narration:    They were unable to make it sound interesting because they had to express themselves only through voice. Verbal communication skills consist of tone. it is necessary for a person to depict his emotions and feelings effectively through his voice. The students were nervous and felt stiffness in their body when facing the class. Here is a list of some of the problems that the students may have faced when narrating their story in the class:   The students were unable to make eye contact with the rest of the class.To have a good personality. The students should improve upon their vocabulary and grammar to make a good impact on others. Because some students were not able to modulate their voice. voice modulation. The inability to make an eye contact is regarded as a sign of uncertainty. verbal and nonverbal. and body language. There are two types of communication skills. The students can use the following tips to improve upon their nonverbal communication:   Use eye contact when communicating. The students should practice voice modulation to depict the emotions properly. The difference between flat and modulated voice is similar to the difference between bland and spicy food. ©NIIT Coordinator Guide – Personality Development Programme . you also need to improve upon your nonverbal communication skills. form a list of common problems faced by students. your verbal communication should be consistent with your body language. ask them to list down the problems they faced in both cases. If a person wants to convey sincerity in his or her intentions. Then. therefore. Now.II 35 . For this. A good vocabulary is necessary for effective speaking. Ask students to record their voice in isolation. it is best conveyed through eye contact. the students were unable to convey the correct meaning of the story. a person should be knowledgeable and an effective communicator. it is necessary to inculcate positive attitude for effective communication. Listeners tend to pay more attention to facial and body expressions. If they are able to feel the emotions. a person with a positive frame of mind is more comfortable making gestures while communicating. Use hand and face expressions to enhance the expression of what you are talking about. tone. ask the students to narrate the same in front of the class. Therefore. 55% respectively. Due to the lack of knowledge of vocabulary and grammar. The use ratio of these three factors in any communication is 7%. nonverbal communication is also an integral part of communication. Based on their reply. The following tips will help the students improve upon their verbal communication skills:    When recording. volume. they will be able to express the same. Therefore. In addition. the students should think of the scenario they are depicting and should bring emotions in their body. They can narrate or describe an incident. and language. Communication depends upon three factors: words. Verbal communication is based only on voice. Therefore.

This will help me assess my time management skills and identify my time wasters. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. They should not be faded or torn. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. Within a month. This quality is an aggressive form of being confident and is crucial for having a good personality.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming:         Clean and well-fitted garments: The clothes that one wears to work should be clean. Body odor: Take a bath daily and look fresh. Makes colleagues feel comfortable about working with you. Hair: Hair should be clean and neatly trimmed. odorless pair of socks that match the color of your shoes. Use a breath mint if necessary. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. Gives a feeling of self confidence. The hairstyle should be neat. Women should file their nails. Do not wear sports shoes to the workplace. Here is a sample list of shortcomings related to personality:        Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings. The additional qualities that can help you enhance your personality are:      Enthusiasm: Being enthusiastic accentuates your personality. Ambitious people always stand out to achieve their goals and this quality develops their personality. Beware of food that may leave a bad odor. Dental hygiene: Brush your teeth regularly. Ans. If they sport a moustache or a beard. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. people should also remember their failures and should learn from their mistakes. they should ensure that it does not chip. Ans.II 36 . This helps them develop their personality. they should neatly trim the same. add a few more qualities that are helpful for total personality development. Facial hair: Men should be freshly shaved. I should be updated with the knowledge related to my field. Avoid heavy make-up and jewelry: Women should never over-do their make-up. Apart from the above nine qualities mentioned on personality development. I will create a time management log and will keep a record of all the tasks to be done along with their time frame. Clarity of thought and vision reflects on your personality and therefore improves it. I will think of new ideas to improve my time management skills. They should wear minimum jewelry to the workplace. Wear a clean. The various benefits of good personal grooming are:     Helps establish credibility and gain the trust and confidence of peers and supervisors. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. 2. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. Solutions to Chapter Seven Questions 1. Then. Wear shoes that match the occasion. well-fitting shoes. I can utilize the time spent traveling to and from office for reading. Shows respect for the organization. This change should reflect in my personality in one or two months. Use a mouthwash. they should be of the correct size. Open to criticism: Besides making a list of achievements. Nails: Nails should be clean and clipped. ©NIIT Coordinator Guide – Personality Development Programme . Use a deodorant. If they wear nail polish. Clothes should not be too loose or tight. Shoes: Wear comfortable.

©NIIT Coordinator Guide – Personality Development Programme . I will acquire a health care routine based on my working style and food habits. I should be able to see a difference in two or three months. I will also learn some exercises to help improve my blood circulation and oxygen circulation.II 37 . This routine will help me stay active and lively.

Tell the students about the model approach that they should follow to resolve problems related to human relations. These three behavior styles are present in every human being. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. According to this theory. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. they act and react differently to their environment. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering.II 38 . or both the persons are partly right. However. These facts will help students look at human relations in a better way. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. They do not express their views. and opportunities for creative work.Chapter Eight Objectives In this chapter. such as salary. each person has one behavior style as the dominant one. Satisfied and content people become inactive. Some people manage to strike a balance between all the three styles and use these styles according to the situation. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. they should have the knowledge of dealing with people. and Assertive. Therefore. and concerns. You can discuss the various behavior styles. and motivational factors satisfy the psychological needs. feelings. company policy. Understanding these styles will help you decide how to deal with different people. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. Out of these factors. People are generally never fully satisfied and no one is perfect. People having aggressive behavior have little or no concern for other people's ideas. factors such as salary. you can take the following approach:      Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. promotion prospects. they do it in a cautious and mild manner. and advancement for growth are motivational factors. There are three types of human behavior styles depicted by different people in different conditions and circumstances. Hygienic factors do not lead to improved performance. According to this theory. These problems can fall into three categories: the first person is right and the other is wrong. but can affect performance if they are not present. Aggressive. They can become sarcastic. The characteristics of people having aggressive behavior are:   They can be directly or indirectly aggressive. company policy and administration. Abraham Maslow has explained that a man is never fully satisfied. while factors such as achievement. All humans are unique and different. interesting and challenging work. the other person is right and the first person is wrong. You can assess a person's personality by determining a person's dominant behavior style. the students have learned to:     Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. Tell the students that in order to deal with and manage people. and ability to lead people. The characteristics of people having submissive behavior are:    They do not stand up for themselves. ©NIIT Coordinator Guide – Personality Development Programme . recognition. On the other hand. as given in the Additional Inputs section. nature of work. motivational factors lead to improved performance. Tell the students that hygienic factors satisfy the animal needs. However. to achieve success in personal and professional lives. the performance of a person is influenced by various factors. communication. Tell the students that in any kind of job. people in search of something always remain active because they are motivated. personality. If they express their views. These styles are Submissive. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. Tell the students about Herzberg's motivation-hygiene theory. and working conditions are hygienic factors. Explain Maslow's hierarchy of needs theory. they should know about some fundamental truths related to human relations.

Behavior ©NIIT Coordinator Guide – Personality Development Programme ... 2. they respect the right of other people to express their views.No. 3. I will be happy to answer your question. They blame others for problems and mistakes. 5. Now. and feelings. I believe that . 10. ideas. It's nothing to do with me. and feelings. They are able to negotiate and compromise. but. People having assertive behavior express and pursue their own views. I am sorry to take up your time.just do it. They express their views directly but not at the expense of others.. That's stupid… What can we do to resolve this problem. ideas.   They sometimes adopt a patronizing attitude... 6. At the same time. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S.. It's only my opinion. They respect the self and others.. its all your fault. 4.. 8. Would you be upset if we.... but.II 39 . They can get verbally hostile or abusive. After I finish this work.. I would like to. Statement Don't ask questions. 1. 9. 7. The characteristics of people having assertive behavior are:      They are honest with themselves and others. what do you think. They are confident and have a positive attitude.

This will make them feel special. Before asking another person to do something. and this results in dull presentations. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. he looks from that person's point of view. a consultant working at Red Sky. he listens carefully to people. List out your good qualities pertaining to Human Engineering. He should learn to stay calm if things are not happening as per plan. He should try to get to know his colleagues. he is unable to control his anger. and fair. He tries to convince the person working with him that he considers that person honest. He avoids making personal contacts with colleagues.Solutions to Chapter Eight Questions 1. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. a consultant at Red Sky Inc. He admits mistakes easily and tries not to have an argument to prove his point. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively and criticize because these attempts are futile. He should involve his team members in planning activities because this will give them a sense of belonging. Sam. therefore. upright. In any conversation. Ans. He tries to be considerate and thoughtful in his behavior. He needs to improve his presentation skills. needs to work on the following points to improve his skills related to human engineering:     He is unable to put his ideas across in an interesting manner. he tries to reconcile as soon as possible. He tends to make work-related decisions on his own without discussing it with his team. ©NIIT Coordinator Guide – Personality Development Programme . If he enters in an argument with anyone. he has limited knowledge about his colleagues. He appreciates the efforts made by others.II 40 . Sometimes. It makes the other person feel important. He tries to avoid an argument. Ans. John. which has already been proved wrong. 2..

A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. Anita was deemed the 'Star Performer of the Month'. This general intelligence helps them stand out and make a mark for themselves. it is necessary to accomplish the task in order to be successful. Explain to the students that gaining specialized knowledge will help them succeed. However. Then. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. she completed her management diploma at a premier management institute and got a job in a top software development company. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. After the meeting. Tell the students that their success will always be rated on the basis of the result achieved.II 41 . Those who have practical knowledge of their area of work enjoy a distinct advantage. Anita argued that Tom was the one who had not sent the document. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. They rely on their own abilities and knowledge. Anita’s manager told her that he was very pleased with her work. Tom was taken aback because Anita had never asked him to send the document. she had an idea that contradicted that of her immediate superior. Tell the students that a true professional should:  Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . This knowledge is gained through formal education and self education. good work ethics. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. and IQ. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. the team felt that she was not a team player. During her first project. Because of this. Therefore. She disagreed with him and started arguing. After three months. They can improve their general intelligence by improving their vocabulary. they should also learn to develop these traits. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. The manager explained again in detail why the idea was not feasible.Chapter Nine Objectives In this chapter. At home and with her friends. He gave her a very positive feedback and showed her work to the Head of Department. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. reading and writing skills. Explain to the students that to develop a good personality. she told her team members about what had happened and spoke of the manager very rudely. and diligence. She studied software engineering at a highly rated engineering institute and won an award for her project. Anita began spreading rumors about Grace. Tell the students that they should have immense willpower and ability to make their own way and walk through it. during her appraisal. He explained why it was not feasible. Soon after. the students have learned to:     Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. her rating was average. Some of these traits are innate but others can be developed with experience. She went to her manager and told him her idea. Her manager reviewed her work after a week and was impressed. you can take the following approach:      Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. she had a bitter argument with her team members Grace and Tom. Explain to the students that they can accomplish their tasks through organizational ability. She did not tell them the reason why he had not agreed with her idea. Anita kept arguing.

He started developing computer programs at the age of 13. and this results in dull presentations. 2. He possesses strong work ethics and organizational skills. He tends to make work-related decisions on his own without discussing it with his team. Continuous advancement: Gates always aims to introduce innovative products. and is present in 85 countries. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. he started a company along with his friend Paul Allen. He needs to improve upon his way of presentation. Microsoft generated revenues worth US$36.       Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively. and fair. he looks from that person's point of view. upright.II 42 .84 billion for the fiscal year ending June 2004. This keeps his organization always at the top and in demand. Following is the list of important principles of human engineering that John should work upon:    He is unable to put his ideas across in an interesting manner. My role model is Bill Gates. List out some of the important principles of human engineering in which you are good at. Prepare an action plan for improvement of those qualities. he listens carefully to people. It makes the other person feel important. employs 55. He never waited for any external help and realized his dreams on his own. He tries to avoid an argument. Ans. he has the following three abilities. Microsoft has a strong base of happy and satisfied customers. John. Ans. Sometimes. he is unable to control his anger. He tries to convince the person working with him that he considers that person to be honest. If he enters in an argument with anyone. which have made him one of the most successful businesspersons in the world:    Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. He ensures that no chance to appreciate the other person is missed. Ans. Identify a successful role model and list two or three additional qualities other than those listed in this module. he tries to reconcile as soon as possible. He has complete knowledge of his own field and has common sense to make practical judgments. which has already been proved wrong. Today. ©NIIT Coordinator Guide – Personality Development Programme . He tries to be considerate and thoughtful in his behavior. Microsoft Corporation is a leader in software services and solutions. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. In any conversation. List out some of the important principles of human engineering in which you need improvement. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. Before asking another person to do something. chairman of Microsoft Corporation. a consultant working at Red Sky. As a result. 3. Besides having these qualities. He has the natural ability to comprehend difficult concepts and analyze them clearly. Bill Gates has all the characteristics of a successful person. In 1975. He admits mistakes easily and tries not to have an argument to prove his point.000 people.

He avoids making personal contacts with his colleagues.II 43 . He should learn to calm down if things are not happening his way.       He is unable to make hard decisions related to people he works with. He should involve his team members in planning the activities. Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts. This will give them a sense of belonging. This results in people taking him for granted. ©NIIT Coordinator Guide – Personality Development Programme . He should try to get to know about the people working with him more closely to make them feel special. As a result. He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards. he knows little about them.

Storming: This is the argumentative phase. 47. they should also possess good written and verbal communication skills.II 44 . and interest in extra-curricular activities. Explain to the students that successful IT professionals have the ability to learn by themselves. A team is a group of people working together towards a common goal. To be successful.Chapter Ten Objectives In this chapter. Ask students to resolve various issues and concerns pertaining to the team goals among themselves. interpersonal skills and abilities. b. They should are able to comprehend difficult concepts and analyze them clearly. Tell the students that successful IT professionals know how to manage stress. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. In order to remain self motivated. Ask the students to form groups of six members each and perform the following activities:     Forming: In this stage. Some of these traits are generally innate. To become a responsible and efficient member of a team. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. IT professionals need to be eternal students and be in constant touch with new updates. Norming: In this stage. Every member is an important part of the team and is responsible for its success. Ask the students in each group to interact with each other to know each other better. IT professionals should possess good health and a delightful mind. Tell the students that they should be work well within a team. Answering the following questions will help them identify the reason of conflict and resolve it: a. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . Tell the students that successful IT professionals should be highly capable in managing human relations. should also get along well with their seniors and team members. the students will be comfortable with each other and with the goal that they have decided upon to work together. while other traits can be developed with experience and perseverance. the students will start working together and giving good performance. besides being proficient in their field. Performing: In this stage. They need to ensure a high team spirit to accomplish their project and organizational goals.     Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. people get to know each other and make impressions. you can take the following approach:   Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. It is very important to manage time for meeting deadlines and taking on new assignments. This is because collective effort is a must to ensure organizational success. co-operative. c. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. the students have learned to:      Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. Tell the students that conflicts are bound to arise when individuals work together in a team. and committed. Tell the students that they should possess the knowledge of their field of study. To express these knowledge skills. Team spirit can be promoted by sharing experiences and by being flexible. an individual should be enthusiastic.

Competing: People with this style actively participate in a conflict. Such people are aggressive in nature and usually bring out new points related to team activities. tell the students that to build relationships at work. At times. He notices that the people he had been greeting are not keen to communicate with him. Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner.they explain company policies to him and help him get accustomed to the office environment. They tend to adapt to the scene that seems to be suitable for the whole team. Samuel notices Robert making friends with people from different teams and departments. ©NIIT Coordinator Guide – Personality Development Programme . However. they initiate conflicts and try to prove their point of view. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. and leads to creative solutions. Compromising: People with this style participate in a conflict in a reconciling manner. Samuel is appreciated for being serious about his work from day one.Tell the students that people react differently in a conflict. Robert is as efficient a worker. On the other hand. After going through the preceding case study.in the corridor or in the office library. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. Ask them to learn about the following conflicting styles and select their style:      Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . He always has a cheery look on his face. As a result. Robert becomes popular in his team. extracts the best out of individual talents. Tell the students that avoiding such situations is not always helpful.II 45 . if required Teamwork motivates individuals. Accommodating: People with this style participate in a conflict but do not get affected by the result. He has an intense look on his face at all times because he is always thinking about his work. They don't fight over their point of view but try to settle the conflict within themselves. they must:    Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. he forgets to greet them at times. being preoccupied with thoughts about work. Samuel decides that he will make an attempt to meet other people as well. Robert gets assistance from these same people . Such people are actively involved in planning activities that can bring the team together. His bright eyes and ready laugh make people want to be around him.

Recognition and reward for team efforts. Active contribution by all members.II 46 . Mutual cooperation and conflict resolution. Are not open to giving and receiving feedback. Practices Hindering Teamwork A team suffers when its members:        Blame each other for failures. Do not share information. Offer support and motivation on the basis of personal likes and dislikes. Sound leadership. Do not give their opinions. Recognition and support for individual differences. and trust. Mutual support. Clearly established procedures. Practices Aiding Teamwork Good teamwork requires:          Agreed-upon goals and clear objectives.The Difference Between a Group and a Team A group turns into a team when its members begin to have:     Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork:    Motivates individuals. Extracts the best out of the individuals. ©NIIT Coordinator Guide – Personality Development Programme . Give priority to their tasks over the team tasks. Provision for review and feedback on individual as well as team performance. Do not listen to others' ideas and opinions. Leads to creative solutions. concern.

It will also prepare the students to participate in group discussions and interviews. The client is pleased to meet Jack because he appears to be enthusiastic. This exercise can help in building a strong vocabulary. The client is very upset because the work does not match the requirements at all. instruct the students to take notes while watching television. bright. Explain that factors such as courage. the training course looks more appropriate for undergraduates instead of office executives. ask the students to: Control external and internal distractions. they will have more opportunities to succeed in life. In addition. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. it is the first step toward comprehension. and interested. Give the students a list of words and ask them to frame sentences by using those words in different contexts. tell them that possessing effective communication skills is a prerequisite for personality development. listening to the radio or lectures. confidence. Take notes. you can:       Introduce the topic by explaining the importance of communication skills in the modern world. tell them to present their views on the topic. because writing is also important along with speaking and listening. Almost three quarters of the communication process involves listening. Ask questions and paraphrase. Ask them to read books. Listen actively. To improve their listening skills. the students have learned to:   Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. After two weeks. This will help them build up their confidence. Give the students an exercise on passage reading so that they can work on their reading habits.CH A PT ER . and logical thinking are equally important in ensuring effective communication.II 47 . and they work hard for two weeks. Instruct the students to create their own personality portrait. Familiarity with a specific language might not be enough. Tell the students that listening carefully is one of the most important aspects of communication. Then. To improve their listening skills. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. Listening is not the same as hearing. Avoid making any interruptions. Before the meeting. Identify key points. he makes all the preparations for the meeting. The client feels that Jack is the right person to handle the project. ©NIIT Coordinator Guide – Personality Development Programme . it involves interpreting and understanding.II Chapter One Objectives In this chapter. Make sure that the students maintain a list of the new words they come across each day. the client is worried that the deadline cannot be met. Ask the students of possible reasons why Jack and his team blundered. newspapers. . Jack presents the first version to the client. Also.SPEC IF IC IN PU T S: P A R T . Carry forward the discussion stating that:          Listening is the most powerful tool of communication. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. ask them to write on any topic of their choice. Jack briefs his team. Tell the students that if they have good communication skills. The project had to be completed within a month. The client wants Jack to create an IT training course for office executives. and magazines. Now. This will help them in improving their communication skills and vocabulary.

Receiving a Call There are five main steps in the process of receiving a call:      Greet the caller: Greet the caller and introduce yourself. Watch for nonverbal cues. and friendly. you need to consider the following elements:         Voice: Your voice reflects your mood and state of mind. Identify the caller: Ask for the name of the caller. This attitude is reflected in your voice. Language: Use simple and straightforward language. End the call: Summarize the conversation and end the call on a pleasant note. or agitated callers.   Be unprejudiced. Requirements for future action. Clarity: Express your words clearly. Speed: Speak slowly. Time for returning the call. rude. Purpose of the call. Composure: Remain calm while handling aggressive. Ask questions from self. ©NIIT Coordinator Guide – Personality Development Programme . take care of how you sound. understanding. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. Details of the person who received the call. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. helpful.II 48 . So. There are certain desirable procedures and protocols for using the telephone. Telephone Manners While speaking on the phone. Contact number of the caller. and messages are taken when you receive a call for another person. An effective message includes:        Date and time of the call. Body language: Smile before making a call. Exchange information: Ask for and supply relevant facts and information to the caller. professional. Sit straight and breathe deeply. Details of the caller. Attitude: Be courteous. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. if any. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing.

Developing a sense of humor: Sense of humor is another aspect that helps the communication process. and the vocabulary. ©NIIT Coordinator Guide – Personality Development Programme . Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge. If you want to pursue higher studies. The three reasons are:    Communication skills are required to express our views to others. This will make you more confident and comfortable with spoken language. For example. Language skills denote the person's subjective knowledge. For example. students prefer teachers who are jovial and lively. The best way to improve vocabulary is to learn new words in different contexts. Communication skills are necessary for a person to express his or her views in any situation. a person can have good language skills but may not be able to express his views to a group of people. you can concentrate on the words being pronounced by the newsreader. Give any three reasons why it is important to improve communication skills? Ans.        Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability. 2. How can communication skills be improved? Ans. Solutions to Check your Progress 2 1. while listening to the radio. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. It is necessary to speak in a variety of situations.Solutions to Chapter One Questions Solutions to Check your Progress 1 1. This adds value to the communication skills. Communication can be improved by practicing certain activities on a daily basis. For example. Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. What is the difference between language skills and communication skills? Ans. you need to participate in group discussions and personal interviews after you clear the entrance exam. whereas communication skills involve the presentation of the subjective knowledge to the outside world. Listening to news on the radio: Listening is the best way to improve the communication skills. general awareness. A person should be quick in reasoning and thinking. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. Both set of skills are required. Presence of mind helps a person think in a logical manner. One can acquire communication skills only by practice. Logical thought process: Good communication also includes a logical thought process activity. The difference between language skills and communication skills lies in the presentation of your ideas.II 49 . The following activities can help a person improve his or her communication skills.

hardly ever d. He noticed a conflict in the dates of the two meetings. What are communication skills? Ans. conflict. Meaning: 2. A state where things are of equal weight or force.that's just a side issue.5 Passage 1 48. and breakdown. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. To give several things equal amounts of information. Write two sentences by using each of the following words in two different meanings: balance. pursue. Solutions to Section 1. Communication is a skill and can be improved upon only by practice. Sentence: Issue Meaning: 1. issues. Solutions to Check your Progress 3 1. To follow someone or something. An incompatibility of dates or events. Ans. Sentence: The car was pursued by helicopters. Sentence: Don't worry about who will do it. Sentence: Pursue Meaning: 1. To give something to someone. Sentence: My car had a breakdown in the middle of the road. All oceans water is the same shade of blue a. Solutions to Check your Progress 4 1. Can communication skills be developed by reading books on 'communication skills'? Why? Ans. To be engaged in (a vocation or hobby. Meaning: 2.II 50 . Balance Meaning: 1. The English book is issued in your name. He is pursuing MCA from a recognized university. A subject or problem that people are thinking and talking about. Meaning: 2.3. in all places b. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . Sentence: There was a lot of conflict between him and his father. so that a situation is successful. Division of something into smaller parts. A failure to work or be successful. at all times c. Sentence: Breakdown Meaning: 1. There are still balance payments due on him. An active disagreement between people with opposing opinions or principles. Meaning: 2. or money. for example) Sentence: Conflict Meaning: 1. Sentence: The rate of muscle protein breakdown was assessed. time. issue. Sentence: The old lady had to hold the railings to keep her balance. Meaning: 2. It is the ability to express our views and understand others' views. Communication skills are the skills that enable a person to convey information so that it is received and understood well. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills.

red pigments in coastal waters k. g. bb. children develop socially. sand color j. blue pigment l. r. Blue light is e. n. b. Ans.Ans. aa. reflected light and yellow pigment from plant life 4. microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. v. Phytoplankton are m. The main idea of this passage is that u. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . The social development of a child can be affected by y. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. s. h.II 51 . p. x. continual scolding is not harmful to the child dd. o. a. f. Ans. Green water near coastlines is almost always caused by i. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. b. One inference that can be drawn from this passage is that cc. Ans. d. c. c. Ans. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. t. Ans. reflected light and yellow pigment from plant life Ans. w. The main idea of this passage is q. z. b. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. at all times d. infantile pleasures habits infantile pleasures patterns the number of siblings 3.

hh. jj.II 52 . spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme . ll. pp. d. ii. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes. incur personality and behavioral changes. nn. Ans.ee. continual scolding has adverse effects on the disciplinarian Ans. Ans. rr. Where does the passage say the only child learns his social lessons? gg. Home life and the people who live with the child affect his development kk. c. continual scolding does not affect physical development ff. qq. This passage implies that victims of Alzheimer's disease may oo. All of the above Home and school Playground and classroom Playground and home All of the above 5. Totally Passage 3 1. b. Ans. continual scolding inhibits healthy social development 4. mm. c.

which was already asked ©NIIT Coordinator Guide – Personality Development Programme . forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3. b. Symptoms of Alzheimer's disease include ss. long-term care 5. uu. d. which was already asked ggg.2. a person with Alzheimer's disease might not be able to eee. The cure for Alzheimer's disease is aaa. tt. Ans. remember the answer to a question. bed rest bbb. to make feeble to make feeble capability to strengthen stamina 4. xx. long-term care Ans. remain awake hhh. there is no cure ddd. "debilitating" means ww. hospitalization ccc. In the passage. According to the passage. c. Ans. yy. drive a car Ans. a.II 53 . walk fff. zz. remember the answer to a question. vv.

After the second meeting. Sheila asked whether they could ‘prepone’ the meeting. This will help them in improving communication skills and gaining confidence. Arrange group discussions and presentations for the students and ask them to get actively involved in these. She said she wasn't married.Chapter Two Objectives In this chapter. During lunch. Ronald asked her to address him by his first name. Tell the students that spoken English should be free from grammatical mistakes. Explain how spoken English is different from written English. Explain the different features of spoken English. Ronald looked puzzled and asked what she meant. Avoid the local language. After analyzing the preceding case study.II 54 . Ensure appropriate body language. However. you can use the following approach:    Initiate a classroom session by explaining the basic components of communication skills in a conversation. After lunch. Give students reading exercises such as passages that contain conversations involving two or more people. Ronald agreed. When interacting with foreign clients. This will help them in improving their conversation skills. Sheila asked one of the middle-aged ladies what her husband did. Smith. it is important to know about their culture and work ethics. Find out if it is acceptable to give or receive gifts. A desire to learn is a must. Avoid discussing sensitive issues such as politics. one learns that before you interact with a foreign client. These should not be perceived as bribe. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later.   Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. When they met. race. Then. Gestures and body movements can be perceived differently in different countries. The lady just looked away when Sheila asked her why she was not married. He raised his eyebrows and looked at his colleagues in an embarrassed manner. she felt it was inappropriate and addressed him as Mr. Tell the students to speak English on a regular basis to improve their conversation skills. This will motivate the students and help them improve their vocabulary. the students have learned to:    Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. ask them to answer the questions given in the relevant exercise. Use English or the client's language. a client. Sheila gave Ronald a silver Ganesha as a gift. etc. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. the meeting continued. you need to:       Determine the degree of formality practiced at the workplace in the client's country. to initiate small talk. ©NIIT Coordinator Guide – Personality Development Programme . color. Tell them the difference between intentional learning and incidental learning. It was decided that they should meet again after two days. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country.

Your body language must be an additional support to ensure effective communication. Care should be taken to speak slowly and use the correct grammar and pronunciation.II 55 . spoken English is not difficult. Ans. 4. The speaker should pronounce the word correctly. punctuation. They are also important for success in different professional situations. Why? Ans. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme . it will help create a very good impression about the organization. kkk. The speaker should not speak too fast. No. Tell them to improve upon their weaknesses by working on the following points:      You should always speak politely with other members of the organization. he is practicing iii. Name any four reasons why English is important to us. Your presentation should be crisp and effective. 3. lll. What are the different features of spoken English? Ans. It is important to know English in order to try for a job in other countries. Solution to section 2. The seminar must be impressive in terms of content and presentation style.3 (a) 1. Writing English is difficult because you also need to worry about elements such as spellings. Is spoken English difficult. so that others cannot understand. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. Knowledge of the English language is of great importance because of the following reasons:     It is useful to get a good job. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. Why do many of us find it difficult to speak in English? Ans. It is easier as compared to writing. You should be confident about the topic. clear voice. You should always establish good eye contact with the audience. and formatting. Practice enhances the confidence level and improves effectiveness. It is important to learn it to pursue further studies abroad.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. It is necessary for social prestige and respect. 2. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. jjj. The different features of spoken English are:     The speaker should be able to speak clear English so that the listener is able to understand it. so that others get bored. such as attending interviews and conducting presentations. The speaker should use appropriate words or vocabulary. or too slow. Many of us are not able to speak English because of lack of practice. and connecting with the audience. The passage implies that if a student studies for an exam.

According to the passage. Highly motivated Solution to section 2.3 (b) 1. neglect ppp. True www. in need of learning Ans. a. (True/False/Unknown) Ans. uuu. tired of learning ttt. False vvv. impulsion 3. True ©NIIT Coordinator Guide – Personality Development Programme . a. one must be qqq. he understood it well (True/False/Unknown) Ans. As Hans listened to the lecture of Einstein. (True/False/Unknown) Ans. impulsion Ans. Say whether the following statements are true.II 56 . Einstein thought that they were in trouble. d. When the professor had asked a difficult question. repulsion ooo. false or unknown. The question asked by the professor was such that Hans had no idea of it. in order to learn by intentional learning. In the passage "motivation" means mmm. dread nnn.Ans. unmotivated sss. incidental learning 2. Highly motivated rrr.

and joined in the applause at the end. He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. true Ans. i. They left the university with Hans driving. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. Hans performed well. Answer the following in a phrase or sentence each. What did Einstein study? Ans. What kind of story is this? zzz. These words were first spoken by Einstein (True/False/Unknown) Ans. Amusing bbbb. Einstein studied Science. Einstein was tired and was not in a position to deliver a lecture. So. true f. Which of the following qualities made him a great scientist? cccc. b. Did Hans perform well? Pick out words from the story in support of your answer. Ans. space travel. c. Hans delivered a lecture in place of Einstein. interest in space travel eeee. 49. (True/False/Unknown) Ans. and television.II 57 . g. sense of humor Ans.xxx. interest in space travel d. curiosity ffff. "It is a pleasure to drive a genius like you". Why did Hans give lecture in place of Einstein? Ans.” ©NIIT Coordinator Guide – Personality Development Programme . fictional aaaa. Yes. sense of humor h. False 2. False yyy. modesty dddd.

He scored 100 runs or more on 121 occasions. o. had presence of mind (Because the passage for the below section is not available in the Student Guide. Although he was a doctor. Ans. William was actively engaged in first class cricket. Alfred. He was enthusiastic about cricket from the tender age of six.j. Grace. He was a tall man. He held the record for the highest individual score for many years. What was Hans's reply to the question of the professor? Ans. Grace's career was 1895. Hans laughed and replied to the professor that the question was not at all difficult. In addition. How did he consider cricket? Ans. What is the record of Grace as a batsman and bowler? Ans. n. William Grace died on October 25. In what aspect. m. he chose cricket for a profession. had memorized Einstein's lecture iiii. He was sixty-seven years old. Dr. In fact. William Gilbert Grace had a splendid physique. 6 feet and 2 inches in height. He received a testimonial and a letter of congratulation from the Prince of Wales. In that year. They also were cricket players. His father and uncles were enthusiastic about the game as his elder brothers Henry. ©NIIT Coordinator Guide – Personality Development Programme . it was so easy that even his driver could answer it. the answers have been researched by using the Internet.346 runs and also completed his hundredth first class century. l. he scored 2. he was a fast bowler. The most remarkable year for Dr. had presence of mind jjjj. c. His highest score in tests was 344 runs.II 58 . He was about 70 kg in weight. He belonged to a family with a cricket background. Describe the physical appearance of William Gilbert Grace in a line or two. 1915. and E. k. M. He was the first one to score a triple century in first class cricket. Grace scored nearly 55000 runs with an average of 43 runs per match. William Grace found himself in an atmosphere charged with cricket. He had an attractive personality with strong features and long black beard. did not let Einstein down Ans. What happened to him? Ans.) Solutions 50. William Gilbert Grace was the greatest and most attractive personality in cricket. should the credit go to Grace regarding the game of cricket? Ans. Einstein called Hans a genius because he: gggg. He had an attack of cerebral hemorrhage a few days before his death. impersonated Einstein hhhh.

Ans. Identify the error and correct the same. He has not yet appeared for his final exams. Ans. 3. They sing very well.II 59 . 4. My sister is getting her ears bored this evening. Sugar is available freely in the market Ans. 1. Can you describe that picture? 7. He couldn't cope up with the class. He couldn’t stay with the class. Ans. Ans.4 The sentences given below are examples of sentences with common errors. Ans. 9.Solution to Section 2. 2. She sings well. They sings very well. 6. It is raining very heavily. Rain is coming very heavily. Isn't it? Ans. He has not given his final exams yet. Doesn’t she? 5. Sugar is available for free in the market. 8. My sister is getting her ears pierced this evening. Can you describe about that picture? Ans. He discusses politics. She sings well. ©NIIT Coordinator Guide – Personality Development Programme . He discusses about politics Ans.

The teacher is delivering a lecture.II 60 .10. ©NIIT Coordinator Guide – Personality Development Programme . The teacher is giving a lecture. Ans.

Out of all the subskills. My old car broke down yesterday. She not only sings _______(beautiful). she's got _______ (beautiful) songs as well. Ask the students to write their views on improving writing skills. There was a _______(sudden) increase in sales. 60. Explain to them the importance of good writing skills. He broke the news to her _______ (gentle). using simple and appropriate words. Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. My dog is very ________ (silent). Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. You cannot acquire good writing skills in one attempt. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. Ice-cream sales rose ________ (steep) last August. I am a fan of France Gall. My father drives ________ (slow). the students have learned to:     Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. Explain to the students the importance of proper grammatical usage while writing a document. Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. you can use the following approach:     Initiate a classroom session by defining writing skills. Tell the students about subskills such as using the correct sequence of words in a sentence. Then. you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. Proper format. it is important for them to learn correct grammar. Correct usage of grammar. 53. 55. Right order of sentences in a paragraph. and using correct grammar. He ______ (seldom) exceeds 40 mph. I hope it can be mended _____ (cheap). The subskills are:       Right order of words in a sentence. Discuss their views and share with them the various ways in which they can improve their writing skills. Although IT professionals do not emphasize on the use of grammar. correct grammar usage is an important and basic subskill of writing. To become a good professional. ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. Explain the importance of redrafting a document. "I particularly like all these _______(bright) colors in your paintings". Provide the students with a checklist to help them redraft documents. Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . Sting is a _______ (marvelous) singer. ask them to do the following exercise. 58. Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. Introduce the features of good writing skills. Ask them to redraft their document according to that checklist. such as preparing presentations. 52. Writing includes several other fields or subskills. This will help them in various tasks. For example.II 61 . Jimmy has got a ________ (tremendous) collection of stones. 57. 54. Proper usage of punctuation marks. Appropriate choice of vocabulary. It _______(rare) barks.Chapter Three Objectives In this chapter. Writing needs a lot of practice. he whispered _______ (soft). 56. 59.

7. Sections 3. What are the differences between the language of speech and the language of writing? Ans. Cohesion: Helps to identify the completeness of a sentence or a paragraph. 4. that. format. Then. 3. Mention the different subskills in writing. give them the following checklist for evaluating their report: S. 12. and which. Grammar: Helps to ensure that the document is grammatically correct. ©NIIT Coordinator Guide – Personality Development Programme . and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document. Ans. 2. No. and phrases. It also helps to ensure that the sentences are able to convey the complete meaning. 9. 2. Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. whereas the language of writing consists mainly of complete sentences. Discuss the importance of each one of them. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. such as but. words. 1. 11. 6. The different subskills in writing are:         Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. 10.6 1. Coherence: Helps to identify the appropriate usage of connectors. Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. to combine sentences. 5. Style. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. The differences between the language of speech and the language of writing are:  The language of speech consists mostly of broken utterances.II 62 .Ask students to prepare a report on any topic. 8.

   

In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.

3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.

4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:

   

Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.

5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.

6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.

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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.

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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:

  

Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.

Certain steps that can help an individual in improving his writing skills are:

    

Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar

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and organizational pattern of a letter. Instruct them to identify the layout. and length of the letter. In addition. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are:     Errors in Verb Tense Incorrect: When I came home. Explain to them the importance of linking devices in a paragraph. I would do it now. such as coherence and cohesion. explain to the students the use of various linking words and phrases. Instruct the students to write letters on specific topics to check their progress. Explain to students the differences between formal and the informal letters. Correct: There are many reasons why I can't help you. Explain to the students the shortcomings in their paragraph writing.Chapter Four Objectives In this chapter. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. Discuss the problems they may face. Introduce letter writing to the students. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. Explain to them what paragraphs are and why are they required. discuss the tips to achieve coherence and cohesion in a paragraph. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. Present: If I had time.Verb Agreement Incorrect: There is many reasons why I can't help you. based on format. Explain to them the importance of layout and format of a letter. the children still didn't finish dinner. the students have learned to:   Write paragraphs Write letters Focus Areas To conduct this session. Discuss the importance of organization of the body of the letter. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. Discuss the guidelines for letter writing. you can use the following approach:       Initiate a classroom session by giving a brief introduction on writing skills. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. Introduce the students to paragraph writing. Tell the students about the importance of grammatical accuracy while writing. Instruct the students to identify the features of a good paragraph. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme .II 66 . Share tips to help them overcome these problems and improve their letter writing. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. For this. the children still hadn't finished dinner. as given in the Additional Inputs section. such as first of all. In addition. Errors in Tense formation Incorrect: He throwed it out the window. format. I will do it tomorrow. if any. Errors in Conditional Sentences Future: If I have time. Errors in Subject . Instruct the students to use appropriate vocabulary and correct punctuation. consequently. You can discuss some of the errors that the students generally make while writing. List the restrictions imposed when writing formal letters. and on the other hand. Also. Correct: He threw it out of the window. language. content. whereas. Provide the students with a sample letter. Past: If I had time. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. Correct: When I came home. I would have done it yesterday.

Incorrect: Of the two books. Errors in Parallel Comparisons In parallel comparisons. Correct: Of the two books.  Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well. Errors of Illogical Comparatives Check comparisons to make sure they make sense. Alice. Incorrect: Texas is bigger than any state in the United States. the better you will get. Correct: That is the most important reason. Correct: John is absent.  Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English:  Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. lesser time you have for reading. Correct: The busier you become.were late. Jane. Example: She cooks well. but a few of the class are here. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. (How easy?) Most adverbs are formed by adding -ly to the adjective. you will get better. the less time you have for reading. it should be informal. ©NIIT Coordinator Guide – Personality Development Programme . Correct: Texas is bigger than any other state in the United States.   Guidelines for Writing Letters Use the following tips to write a letter:  Identify the nature of letter. Errors in Pronoun Subject . Incorrect: Everyone on the project have to attend the meeting. For example.Object Incorrect: All of us . this one is better. it should be formal. whether it is formal or informal. but a few of the class is here.Fred. An adjective describes a noun and answers the ‘what kind’ question. Incorrect: The busier you become. Correct: She looked very good. check if the correct form has been used. and I . Correct: Everyone on the project has to attend the meeting. If you are applying for a job in an organization. Example: She is a good cook. Correct: The young man writes badly.II 67 . (How does she cook?) This exercise is relatively easy. Make sure the correct form has been used. Alice.were late. Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. Incorrect: The more you practice. Correct: All of us . if you are writing a letter to your relative. Jane. and me . this one is best. Correct: The more you practice.Fred. Incorrect: That is the most important of any other reason. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number.

For example. do not use abbreviations and symbols. Use business English. Avoid using angry or offensive language. Use an appropriate greeting. For example. The layout of the letter makes the first impression on the receiver of the letter. Proofread and check spellings before sending the message.II 68 . Detailing: This is the actual content or body of the message. Keep the message short and simple. while the body comprises the main message. Use standard font and color. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. Avoid describing legal or controversial issues.   Identify the nature of language and style to be used in the letter. The header contains the recipients' addresses. The following parts are included in the body of the letter: • •  The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. The organization of the body of the letter is also very important. formal letters should be precise and to the point. Avoid describing highly confidential issues. 'Cc' field: 'Cc' stands for carbon copy. The header of the e-mail message contains the following fields:      'To' field: The recipients' e-mail IDs are written here. Identify an appropriate length for the letter. Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages:  Clarity: • • • • • • •  Use an appropriate subject line. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. Security and privacy: • • •  Use the 'Bcc' field for multiple recipients. Closing: It includes the conclusion or the summary of the message. ©NIIT Coordinator Guide – Personality Development Programme . 'Bcc' field: 'Bcc' stands for blind carbon copy. Ask the students to draft a letter and then assess their progress based on the following parameters:      Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. if you are writing a formal letter. If you are writing an informal letter. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. Quote accurate data/facts. you can use abbreviations and symbols. E-mail etiquette: • • Do not use letters in uppercase. This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence.

Avoid humor. Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. and emotions. b. It is used to arrange content into small. Do not send e-mail messages to discuss confidential matters such as disciplinary action. A Paragraph is a group of sentences. and sarcasm. A paragraph revolves around one main idea. ©NIIT Coordinator Guide – Personality Development Programme . What is a paragraph? Ans. jokes. and personal complaints about coworkers.II 69 . A topic sentence is the sentence in a paragraph that explains the main idea. easily readable bits. conflicts. What is a topic sentence? Why it is important? Ans.• • • • Avoid sending spam or unsolicited mass mails. Avoid using chat language. It is important because all the sentences in the paragraph are directly related to it. acronyms.

Solutions to Section 4. 62. 2. Ans. the speed at which e-mail is transferred from one place to another is much faster than post. They prepare many traditional foods such as turkey. They prepare many traditional foods such as turkey. It is also an important feature of paragraph writing. sweet potatoes and cranberry sauce. What is cohesion? Why is cohesion important in a paragraph? Ans. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph. This organization of data is not possible in the case of post. On this day the Americans remember the first thanksgiving feast of the early American colonists. Coherence means logicality. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. Everyone eats more than usual. on the other hand. Examples of linking devices are first of all. the information received can be forwarded to another destination with some addition in the content. E-mail and Post are similar in some respects but different in others Ans. The content that is sent or received may be formal or informal. Sending mails by post may be expensive. d.c. Linking devices are words or phrases that are used to connect two or more sentences. 6. However. In addition. a mixture of bread and spices. Thanks giving is a family celebration.5. salads. The receiver can use the information sent by e-mail and can manage the data easily. My aunt bakes a turkey and fills it with stuffing. 2. 4. depending on the distance and the quantity of information being communicated. My aunt bakes a turkey and fills it with stuffing. large information can be sent from one place to another. 3.1 Write paragraphs on the following topics: 1. 64. Thanks giving is a family celebration. sweet potatoes and cranberry sauce. Everyone eats more than usual. a mixture of bread and spices. 67. What are linking devices? Why are they important? Ans. and at least four pies. 63. Later. and at the end of the day we are as stuffed (full) as the turkey. They help establish a relationship between two sentences. They are similar in some respects but differ in others. The sentences should be arranged in the following order: 1. e-mails are free of cost but post is not. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. My relatives also make vegetables. 66. ©NIIT Coordinator Guide – Personality Development Programme . In both email and post. My relatives also make vegetables. It is an important feature of paragraph writing. e. On this day the Americans remember the first thanksgiving feast of the early American colonists. 7. and at least four pies. In my family everyone brings a special dish for the thanksgiving meal.II 70 . Cohesion means unity of thought. 61. and whereas. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. In my family everyone brings a special dish for the thanksgiving meal. 5. For example. E-mail and post are different means of communication. salads. and at the end of the day we are as stuffed (full) as the turkey. What is coherence? How is coherence achieved in a paragraph? Ans. 65.

In telephonic communication.2. 6. E-mail and Telephone differ in many ways Ans. E-mail allows various users to send large amounts of information to the other users. A message sent through post needs a postal address to reach its destination 4. Post is cheaper but slower than fax.II 71 . the transmission speed is slow as compared to fax. because of its speed and broadcasting ability. Ans. The telephone and fax are similar to each other in many aspects. the person can hear the voice of the other person whereas in post. Fax also converts messages into electric signals that can travel through telephone lines. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form. City Public School R. In contrast. The usage of telephone is more convenient as compared to e-mail. 7. Telephone and fax share certain common features Ans. e-mail can be shared among various users efficiently and effectively. A message sent through post is delivered to the receiver in many days. To send a fax. there is direct one-to-one interaction. E-mail is a much better medium of communication in comparison with other transmission methods.5. e-mails enable us to send large amounts of data and stored it for future reference. Both telephone and fax use telephone lines to send and receive messages. They both provide a moderate level of security. However. Post and Fax are different in many respects Ans. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. The telephone and post are different means of communication. 5. Electronic communication. In addition. whereas fax provides electronic communication. 3. The transmission speed for both is very high. The telephone converts sound signals into electric signals. whereas a message sent through fax is delivered within a few minutes. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication.2 1. Both e-mail and the telephone are means of communication but differ in many ways. Solutions to Section 4. persons can only read the messages written by the sender. Post provides simple communication. data can be managed more easily in e-mail. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. In e-mail. post allows you to send and receive a large quantity of information. In a telephonic conversation. Two fax machines are required to send and receive messages.K. E-mail can carry files in the form of attachments. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. Both fax and e-mail are modern means of communication but are different from each other is several aspects. you need a fax number to identify the fax machine at the receiver's end. It is very easy to manage data because e-mail enables you to send the same information to different users easily. Email is preferable for many reasons Ans. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . However. Telephone communication is entirely different from that of a post Ans. The transmission speed of the telephone is very high as compared to the transmission speed of post. which can be transmitted over the line. Fax is very different from an email Ans. which is not possible in the case of telephone. Post and fax are different in several respects. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums.

Your presence shall be a source of inspiration to the students. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. These are areas where VIPs and the rich reside. There are certain parts of New Delhi. Supply of water is very irregular and inadequate. the residents have become easy victims of water-borne diseases. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . particularly. spacious. colonies like Nandnagri. is not paying equal attention in providing civic amenities to the residents of different parts of the city. I hope you be able to spare some precious time from your busy schedule and grace the occasion. Heaps of dirt keeps lying on the streets. The residents fear outbreak of diseases anytime. Yours faithfully. Thanking you. The drains are open and keep overflowing with garbage and dirt. Ans.II 72 . Delhi. Our school is going to hold an annual function on 25th Sep. 2005. James School Leader 2. and greener due to regular maintenance. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. are left to rot and stink. In contrast. Due to nonavailability of pure drinking water. school leader of the City Public School. The Principal will read out the annual report highlighting the achievements of the school in academics and sports. It will be a privilege for us to have you as our chief guest for the annual function.The District Collector Delhi Subject: School Annual Function invitation Sir. south Delhi. which are more cleaner. Our principal will preside over the function. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. I am James. inhabited mostly by low-income groups. It is unfortunate that the Municipal Corporation. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible.

a student of XYZ College.Sc. IT (I) year. I have received the certificates for Roll Number 134567.Sc. IT (II) year examination. Adhiraj Singh B. My roll number is 0234567.3. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi. Subject: Received wrong set of certificates Sir. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones.Sc. Adhiraj Singh.II 73 . Ans. 0234567 ©NIIT Coordinator Guide – Personality Development Programme . I am facing a great amount of inconvenience due to the nonavailability of my certificates. had appeared in the B. which belongs to Parul of B. Yours faithfully. I. IT (II) year Roll No. Unfortunately. I request you to ask the concerned staff to send my certificate as soon as possible. I have submitted Parul Sharma's certificate in the university office.

Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons. 2005 My dear Dad. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari. Yours affectionately. please do come and meet me. In case you get time. John ©NIIT Coordinator Guide – Personality Development Programme . course in Faridabad. You will be glad to know that the results of the annual examination are out and I have passed with distinction. How are you? I hope all of you are doing well at home. Imagine you are staying in a hostel. I will be able to meet all my requirements if you can send me Rs. Ans. Firstly. Fortunately. Do take good care of yourself. I need to buy certain books and submit the fees for the new session. so you must be feeling homesick. Ans. This would have made lot of difference.000/-. Mata Gujri Hostel Balawala Dehradun 14 sep. My new session will be starting in the month of April.II 74 .4. course. . I have made a few friends. 2.E. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. Rest is fine here and please do reply as soon as possible. Our session has started and I too am trying to adjust to the new life. For this. as we would have enjoyed our college life as we enjoyed our school days. I came to know from your brother that you are staying in a hostel. The first few days are tough. I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. This is the first time you have been staying away from home. But I really wish we were in the same college. I need to purchase stationery. I can’t wait to meet you during the upcoming vacations. Hope you are doing fine. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. Yours lovingly.E. In addition. XYZ 5.

Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section. It also involves drawing inferences. Tell the students that effective reading can be understood as a scientific process that involves:      Skimming and scanning. making comparisons. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas.II 75 . However. Then. you can use the following approach:    Initiate a classroom discussion by explaining the importance of reading in our daily lives. Tell the students that reading refers to the ability of understanding any written language and is central to any profession. Explain to the students that reading involves comprehending and understanding a written document. Explain the importance of reading and how it can improve one’s personality.4. and asking questions. italics. This process is known as scanning. Discuss what is reading and what are the various types of reading. ask them to attempt the relevant questions. the benefits of the ability to read well. After skimming. and various layout features. This skill is utilized more than the other communication skills of writing and speaking. they should also concentrate on nonverbal signals. Ask the students to take a reading ability test by reading the comprehension given in Section 5. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. Tell them how reading improves one's perception and develops the thinking process. Anticipating and determining the meaning of words. Understanding the paragraph structure. they can go for surface level reading when reading for pleasure. These include elements such as fonts.Chapter Five Objectives In this chapter. ©NIIT Coordinator Guide – Personality Development Programme . bold typeface. Explain to the students. In this process. underlines. the students should read the complete text slowly and carefully to identify the relevant information. Explain the difference between direct and indirect speech while reading. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time. Understanding the text structure.    Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. the students have learned to:     Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. the students should be able to understand the purpose and general content of the text. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. Understanding nonverbal signals.

It is an important part of communication. On an average. an introduction. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences. such as title. A paragraph consists of the following parts:    The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. The number of sentences and words in a paragraph depends on the subject. which can also be used within a paragraph. Each paragraph deals with one aspect of the subject. chapter. Captions: Represent comments on figures. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. These sentences may contain arguments. explanations. examples. To anticipate the meaning of a word. paragraphs contain between 75 to 150 words. or an adverb. a noun. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. an adjective. and other supporting evidences. if any. or section. Figures: Represent pictorial representation of an idea or a concept. or an explanation of a particular section or chapter. Paragraphs are linked in a logical way by link words. Subheading: Presents a brief summary. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. details. between that word and a word that is familiar to them. page. Understanding the Structure of Text The structure of a text consists of various parts. or section. The introduction part mostly informs the reader about the content of the document. Determining the relation: Understand the relation. ©NIIT Coordinator Guide – Personality Development Programme . What is reading? Ans. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. The conclusion part puts the subject matter in the right perspective. Most texts start with a title and sometimes a subtitle. Reading means understanding text. that is. therefore. Determining the function of the word: Understand the function of the word in the sentence.These layout features are:     Heading: Refers to the title at the top of a document. each paragraph can have its own subtitle. The second part: Consists of sentences that develop the main idea of the paragraph. the students should look for the following clues and indications:     Determining the word class: Understand if the word is a verb.II 76 . The heading indicates the subject matter being discussed in a particular document. paragraphs. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. and summary. how is it related to the other words in the sentence.

They are: Ans. So.    Ans. 6. Why is loud reading not 'reading'? Ans.         Ans. Deeper level reading involves concept forming.II 77 . Reading has many advantages. 3. interpretation. 4. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. The two purposes of this lecture are: Ans. Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. What does the phrase. 4.2. 3. Why is reading important? Ans. Loud reading seldom leads to understanding the content. Usually. gaining information. learning a subject. it is not considered as reading. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. Solutions to Check your Progress 2 1. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities. according to the author. refer to? Ans. B ©NIIT Coordinator Guide – Personality Development Programme . To encourage students develop a reading habit. To help students determine what to read and how to read. Who. Reading is an important communication skill. Surface level reading is done mainly for pleasure. and critical evaluation of the relevant content. and seeking pleasure. we make notes. such as preparing for examinations. 5. Who will be able to make the best of the opportunities? Ans. Reading is important to understand any piece of text. Reading is of two types. Reading is done for a variety of purposes. surface level reading and deeper level reading. "make the best of the opportunities". 2. What are the different kinds of reading? Ans.

Slide2 supports this view.II 78 . Do Indians have a good opportunity for exposure to native variety of language? How? Ans. For writing impressively. 12. Yes. Does the speaker emphasize the need for exposure to the native variety of English? Ans. I do agree with the view that reading helps improve writing skills. For both these requirements. This is because getting the reading material in printed manner in the native language is very easy. and a whole lot of other things. Why? Ans. Yes. magazines. 7. 8. ©NIIT Coordinator Guide – Personality Development Programme . By developing your reading habits. How does reading a novel improve one's personality? Ans. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. Reading a novel helps us to develop a wider area of perception and a coherent thought process. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text. We read textbooks and other related books. which leads to an improved personality. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. the speaker emphasizes the need for exposure to the native variety of English to non-natives. you can improve your vocabulary. 11. Printed books in the native language are easily available and are within the reach of a common man.We do not develop concepts. As a result. Do you agree with the view. Why does the speaker say that reading is a good source of entertainment? Ans. one should have a deeper understanding of the topic and a good vocabulary. Yes. Refer to Unit 7. the passage suggests that reading helps to improve writing skills. Indians have the good opportunity for exposure to the native variety of language. Yes. We develop concepts. 9. 10. Yes.Presentation and Public Speaking. you will be able to write more impressively. reading is a must. We read newspapers.

People should read newspapers and magazines on a day-to-day basis. ©NIIT Coordinator Guide – Personality Development Programme .. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. according to the author. What does the speaker suggest to the students to read. Which benefit of reading. 15.13. In addition. 'He was not against eating meat. Why should one not read without interest? Ans. 'Sheik had a bad reputation. Can you add to the list? Ans. The development of thinking processes is a benefit of reading that is not known to most people. 2. What did the Sheik advice Mohandas? Ans. 17. Why? Ans. As a result. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression. Mohandas was impressed by Sheik because he was tall and strong.' Why was Mohandas impressed by the Sheik? Ans.' What was Mohandas against? Ans. is not known to many people? Ans. These two aspects help in maintaining good social interaction.II 79 . the reader will not be able to recall the text when he or she needs it. Name some material that people need to read on a day-to-day basis? Ans. Mohandas was against telling a lie to his mother. 3. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities.. Reading improves our personality and general awareness. people who regularly read newspapers. Solutions to Check your Progress 3 1. One should not read without interest because the reader will not be able to understand the piece of text in such a situation. Sheik advised Mohandas to eat meat if he wished to grow tall and strong. 16. 14. yet he was much impressed by Sheik.

Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. 2.II 80 . which are related to the passage. 3. Indians were fighting against the British to gain freedom. 3. Who was the little girl in the story? Ans. which agree with the statements in the passage. The Wright brothers made the first aeroplane in 1903. Write the letters indicating the six true statements in your answer book. Ans. 4. How was the plane made by the Wright Brothers different from the modern planes? Ans. canvas. Mohandas stole money to buy cigarettes. Solutions to Check your Progress 4 1. Who bought a ticket for Nehru? Ans. People who had put up the exhibition bought a ticket for Nehru. What was the important thing the Wright Brothers did in 1903? Ans. These are among the six sentences. Solutions to Check your Progress 5 1. The Congress held a meeting in Kakinada in 1923. How the experiment was conducted by the Wright Brothers an important event? Ans. The planes of today are made up of Magnalium.4. Against whom were the Indians fighting? For what? Ans. What did the Congress do in Kakinada in 1923? Ans. The plane made by the Wright brothers was made up of wood. Why did Mohandas have to steal money? Ans. and wire. Solutions to Check your Progress 6 Read the following sentences. The little girl in the story was Durgabai. The experiment conducted by the Wright brothers enabled humans to fly. 5. The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. 2.

3." Ans. He said. Sita said. "Why have you given me only 3 marks for this answer?" Ans. Govind asked me if I had paid his fee the previous day. They said. They said that they will not to go to the computer center from the following day. 6. "We do not go to the computer center from tomorrow. "I hate to go late. ©NIIT Coordinator Guide – Personality Development Programme . "Can you kindly lift this bag for me. He admitted that he hates to go late. Sita asked me why I had given her only 3 marks for that answer. "Did you pay my fee yesterday?" Ans." Ans. The child said. 7. 5. 4." Ans.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech. 2. Mary said. "Will you please show me the way to Lal Bagh. Govind said.II 81 . Peter asked me to show him the way to Lal Bagh. 1. "Oh! What a long snake!" Ans. The child exclaimed that it was a long snake. Mary requested me to lift that bag for her." Ans. Peter said.

Absence of moral or spiritual values. She said. A period marked by distinctive character or reckoned from a fixed point or event. to change location. Absent-minded dreaming while awake. Ans. A purposeful or industrious undertaking (especially one that requires effort or boldness). express moral judgments. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. Secondly. 10. concerned with worldly rather than spiritual interests. given as a gift. proceed. She rued the fact that she had answered all the questions incorrectly in the exam. presented. "All of you should submit the record notes by tomorrow evening. "What a pity I have answered all the questions wrong in the exam!" Ans. dignified manner or conduct. The officer ordered his subordinates to report by 5 o' clock in the morning. The teacher ordered all the students to submit the record notes by the following evening. relevant information or interconnection. 9. The officer said to his subordinates. also write the other possible meanings for the same word. Absence of light or illumination. the tangible substance that makes up a physical object. Free from emotional agitation or nervous tension. the state of being held in low esteem. have an emotional impact upon.8. "You should report by 5 o' clock in the morning. given formally or officially. The teacher said." Ans. having an exaggerated sense of selfimportance. Burdened psychologically or mentally. Solutions to Section 5." Ans. ©NIIT Coordinator Guide – Personality Development Programme .4 1. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. Characteristic of false pride.II 82 .

3. ordinary men and women become heroes. Why was Nehru not able to convey everything that he wanted in his letter? tttt. t. q. Completely clear and fine. Characterized by absence of emotional agitation. what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. 2. Live (in a certain place). s. and then even simple. ©NIIT Coordinator Guide – Personality Development Programme . He was weak. x. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. according to Nehru. and history becomes stirring and epoch-making. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p. who came to Karnasuvarna. Ans. w. quietly or secretly. elevated in nature or style. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. The ten comprehension questions covering the entire text are: 68. to avoid being observed.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. wwww. He did not have time to write uuuu. r. The ten multiple choice type comprehension questions covering the entire text are: 69. Ans. u. A deceptive manoeuvre (especially to avoid capture). Letter was not sufficient to convey all his thoughts.II 83 . In prison one cannot write long letters.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. vvvv. v.

to argue ddddd. Indira Gandhi bb. Abraham Lincoln qqqqq. The Discovery Of India uuuuu. For trade aaaaa. Which is the most famous book of Nehru? rrrrr.II 84 . Mahatma Gandhi hhhhh. to read Ans. Napoleon Bonaparte lllll.Adolf Hitler Ans. Indira Gandhi was inspired by the story of: jjjjj. Jesus Christ kkkkk. y. Jeanne d' Arc mmmmm. For knowledge z. The best way to distinguish between right and wrong is: bbbbb. c. Stalin Ans. Sarojini Naidu Ans. Indira Gandhi ggggg. For adventure yyyy. to give sermons ccccc. Geetanjali ttttt. Who started the Russian Revolution? nnnnn. To whom is this letter addressed? fffff. Why did Hiuen Tsang come to India? xxxx. Lenin dd. a. Lenin ooooo. For touring India Ans. d. c. b. Mussolini ppppp. a.Ans. to discuss aa. Kamla Nehru iiiii. Letter was not sufficient to convey all his thoughts. to discuss eeeee. Jeanne d' Arc cc. For knowledge zzzz. Godan ©NIIT Coordinator Guide – Personality Development Programme . My Experiments With Truth sssss.

Lenin. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. Write a summary of the letter without losing meaning of the text in about 150 words. c. Nehru himself wwwww. Nainital ffffff. Sarojini Naidu Ans. ©NIIT Coordinator Guide – Personality Development Programme . he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. b. On her birthday. Tihar jail gggggg. Ans. 5. it is evident that Nehru loved his daughter deeply. Her mother yyyyy. and Mahatma Gandhi. b. Write a paragraph on Nehru's love for his daughter based on this letter Ans. Andaman and Nicobar Islands eeeeee. 1921 cccccc.Ans. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. 1914 Ans. The Discovery Of India ee. Naini prison. c. he sent her invaluable advice and his blessings. Nehru reminded Indira of heroes such as Jeanne d’ Arc. Naini prison. Her mother ff. Indira Gandhi was born in the year: zzzzz. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. he reaches out to her from the prison through a letter. According to Nehru. and told Indira that she should stay inspired by such people and serve her country. she should never do anything in secret as if she had something to fear or hide. Like a good father. Where was Nehru imprisoned? dddddd. Through this letter. 1917 gg. Instead of the usual material presents. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. Bapuji xxxxx. None of these Ans. the best friend of his daughter could be: vvvvv. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. Nainital 4. 1923 aaaaaa. 1917 bbbbbb. If she ever found herself in doubt.II 85 .

6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:

  

This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.

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Chapter Six Objectives In this chapter, the students have learned to:

  

Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions

Focus Areas To conduct this session, you can use the following approach:

  

Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:

    

Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.

After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"

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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:

   

Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility

Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.

2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.

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The happiest person at the end of the story is Schwamm’s son. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy. and tries to fight it by going and waving back at Schwamm’s son. Is there any message by the author? Ans.3. Just to make his child happy. It tells us how little incidents can make huge changes in our life. He loved his child a lot. Ans. The blind man started talking to the girl in a very friendly manner. What is the central idea of this short story. and waved his hand in response to the small child. 4. The stranger hated children because his wife died while giving birth to their first child. develops feelings for the little boy and does the same just for the sake of his happiness.II 89 . subconsciously knows that his belief is baseless. he went to a different city to board a train. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. The father was keen to make his son happy. Comment on Schwamm as a loving father. who regains hope and faith in everything because finally a man waves back at him. who dislikes children because of his wife’s death. ©NIIT Coordinator Guide – Personality Development Programme . The moral of this story is that determination is as important as taking the initiative to achieve a goal. inspite of his past happenings. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. Ans. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. The story revolves around a small kid. 5. 6. Just for his child's sake. Schwamm decides to board the train to wave at his child. boarded the train. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. said goodbye and got down at the station. The train halted at Saharanpur. not even a single passenger from the train waved back. The stranger thought that the kid was the reason for his wife’s death. One man. The girl collected her things. Write a critical appreciation of the short story in about 100 words.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. The stranger woke up early in the morning. However. Schwamm was a very loving and a kind-hearted father. Solution to Section 6. Why did the stranger hate children? Did he really hate them? How do you know? Ans. it was not true that the stranger did not like small children at all. The stranger. who is very sensitive and emotional.

Solution to Section 6. Ans. Ans. Mary did not come to school today. Ram has not paid the telephone bill. Ans. 1. The suicide bombers escaped from the police. 2005. Has Ram paid the telephone bill ? 2. Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme . The school is reopening on August 1. When is the school reopening ? 4.5 Convert the following statements into interrogative sentences. Ans.II 90 . Did Mary came to school today ? 3.

nationality. you need to:    Capture the attention of the audience: Use jokes. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. The structure of a presentation consists of three parts:    Introduction Body Conclusion Introduction In the introduction. Inform the students about the importance of organizing a presentation. Discuss the advantages and disadvantages of the various methods of presentation. Explain to the students the importance of using visuals in a presentation. Explain each point adequately: Any point that may be new to the audience should be adequately explained. quotations. or questions to capture the attention of the audience.Chapter Seven Objectives In this chapter. brainstorm and collect all the relevant material. Then.II 91 . Explain to the students the various methods of delivering a presentation. stories. and background knowledge should be made before the presentation. you can take the following approach:        Explain the various steps that the students should follow to create a successful presentation. Preview key points: The key points of the presentation should be mentioned in the introduction. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section. Tell the students that analysis must be carried out throughout the presentation. the students have learned to:    Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. Writing a content outline before the presentation helps present a structured presentation. ©NIIT Coordinator Guide – Personality Development Programme . Tell the students that rehearsals must be conducted before delivering the final presentation. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. After the objectives have been clearly established. Body In the body. organize the material around the objectives. Explain the importance of body language while delivering a presentation. which helps in modifying the presentation according to the response of the audience. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. Tell them how visuals can help them in making a presentation successful. The content and the style of presentation should match the objectives. Tell the students to follow the method with which they feel comfortable and confident. Each slide should contain a maximum of six points. the objective of the presentation needs to be clear. Tell the students to use body language as an additional support. sex. Discuss the structure of a presentation. Structure the information properly: The information must have a logical structure and order. They should look confident and establish good eye contact with the audience. Tell the students that further analysis of the audience in terms of age. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. you need to:     Limit the content to a few key points: The content of the presentation can be chunked into key points.

2 5.2 2. Ensure that the ideas keep flowing: One key point should lead to another.2 5 5. Evaluate the presentation on the basis of the following parameters: S. Encourage questions: Questions should be encouraged at the end of the presentation. Ask the students to give a PowerPoint presentation.1 5.1 3. 1 1.1 2.1 6. You might be having complete knowledge of a subject. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success. stress.2 4 4. however. Conclusion In the conclusion. Explain to the students that lack of performance does not necessarily mean lack of knowledge. No.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved.1 2 2. A logical flow will also help in easy transition from one topic to another. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . you need to:    Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out. lack of confidence and presentation skills can result in poor performance.1 4.5 6 6.4 2.3 2. audible voice Used correct pause. Any doubts can be clarified at this time.4 5.3 5. This also ensures a quick revision of the content.5 3 3.II 92 .

Follow certain guidelines while delivering the presentation. 7 7. They are attractive to look at and are cost effective. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. Common Visual Aids The commonly used visual aids are:        Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors. ©NIIT Coordinator Guide – Personality Development Programme .1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. transparent plastic. or additional data. and styles in a presentation.II 93 . the students need to:       Structure the content logically. font sizes. charts. Use effective strategies to remember the content. Posters: Posters are large sheets of hard paper and can be used to depict pictures. They are cheap and affordable. graphics. Whiteboard: A whiteboard is similar to a blackboard. Dress appropriately. No. At any point of time. Handouts: Data in the form of figures. Prepare for the presentation well in advance. Markers of different colors can be used on a whiteboard to write or highlight information on the board. and are made of a thick. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text. or diagrams that does not fit in the transparency are distributed to the audience as handouts. the presenter can flip back to a previous page and refer to it. Use visual aids appropriately.1 8 8. charts.S. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. They can be used more than once. bullets. types.

II 94 .©NIIT Coordinator Guide – Personality Development Programme .

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