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Coordinator Guide – Personality Development Programme - II 1

CH A PT ER - SPEC IF IC IN PU T S: P A R T - I

Chapter One Objectives In this chapter, the students have learned to:

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Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning

Focus Areas To conduct this session, you can take the following approach:

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Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.

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Coordinator Guide – Personality Development Programme - II 2

Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.

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Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.

Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:

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Coordinator Guide – Personality Development Programme - II 3

read books. and then wrote the script. divided the content into lessons. John asked Monica to modify some pictures. John also coordinated with Monicato discuss the various ideas for the kinds of images to include. Team members from various departments where part of the project team. John also shared the script with David. He wrote a large volume of code and checked the templates several times for errors. sidebars. did not overlap the button. John created the course by putting the content in the checked frames. to make it more effective.II 4 . Chris changed the pixel values of the buttons. He found a few mismatches and asked Sheila to rectify the errors. Meanwhile. John also mailed Sheila the script for which the audio had to be recorded. The team members were assigned different roles and responsibilities. Sheila made several phone calls to voice-over artists and fixed dates with them. He researched extensively on the Internet. He also wrote the script for the project. created the buttons. For example. David also suggested John to include some examples in the script. After the templates were finalized. Chris was busy coding for the course. and images for the frames. when displayed. ©NIIT Coordinator Guide – Personality Development Programme . Sheila needed the audio software to edit the same. Only Ashish was authorized to install the audio software.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. John listened to the freshly-prepared audio and checked it against the script. he suggested that the buttons should be placed a bit lower so that the correct answer. She asked Ashish to install it. David manually checked all the templates and gave suggestions to improve the usability of the templates. As a result. The project plan was made and shared with all the stakeholders. Monica. who loves working with colors. arrows. This project involved developing a course about the basics of HTML. David gave John ideas to improve the readability of scripts.

voices. A computer programmer may be required to use various computer languages. and other requirements for Web-related products. Network Administrator: A network administrator manages the network of the organization. In addition. analyzing source systems and business requirements. and Corel Draw. These programs specify instructions for computers to perform various functions. ask the students to identify the roles involved. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. Illustrator. Web designers: A Web designer designs Web pages. The network administrator should be accessible at all times to solve problems related to networks. content developers provide technical support to end users. and working as client support representatives. interfaces for intranets. identifying business rules. Web designers use software such as Photoshop. and maintaining detailed instructions. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization:           Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. Programmers: A programmer is responsible for writing. providing in-house software training. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization.Based on the given case study. Some of the other responsibilities include leading projects. and the customers. the system administrator may also be responsible for providing training on support skills to the IT personnel. or sound effects. The system analyst helps the organization get the maximum benefit from its investment in equipment. Sound engineers: A sound engineer mixes and synchronizes music. Content developers: A content developer is responsible for writing and modifying programs. System administrators: A system administrator manages the hardware of computers and networks in a company. testing. creating logical and physical data models. In some companies. graphics. or help desk technicians. websites. ISV partners.II 5 . Some of the common responsibilities include installing and maintaining software. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. customer service engineers. personnel. The content developer may design applications for various technical and commercial users. and business processes. presales and services organizations.  ©NIIT Coordinator Guide – Personality Development Programme . System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. Web banners. Fireworks. which are called programs. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs.

Ans. Write about your short-term and long-term professional goals. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years.II 6 . Don is an avid sports person and has represented his college cricket team at the university level. While working at Smart Developers. Prepare a brief self-portrait of yourself for a professional career. He constantly evaluates his surroundings and analyzes situations. He regularly organizes technical fests and seminars. Don is also good at supervising tasks because he has excellent monitoring skills. Short-term professional goals refer to the goals to be achieved within two to three years. Ans. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B. he is not confident about his communication skills and is not comfortable doing sales. 2. However. If you have responded with a 'No' to most of these elements. He is very innovative and takes initiative in all the functions related to his field. and is currently working as a software developer at Technology Systems. He offers his support and advice when required. you are satisfied with your current position and you should look forward to achieving your long-term professional goals.Solutions to Chapter One Questions 1. ©NIIT Coordinator Guide – Personality Development Programme .Tech. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements. he won the first prize in technical writing. your professional satisfaction level is low and you should look forward to improving your job conditions. He has also worked at Smart Developers as a technical writer for one year.

):          Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4.Long-term professional goals refer to the goals to be achieved after at least five years. 1. Ans. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme . according to you. 3. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3. List your strengths. Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list. Long-term goals are derived from the vision of the person. Select your strengths from the following list (This is not an exhaustive list. These goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain. To prepare a self-improvement plan.):           Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5. as shown: S. Prepare a self-improvement plan for the next five years. what do you want most from your job? If you were granted a wish.II 7 . which job or position would you like to attain? In your past. Ans. List your weaknesses. which achievement has given you immense satisfaction? What. create a table with three columns. Ans.No. 2.

9. He should always work towards building healthy professional and personal relationships. she tends to ignore her health care routine and this results in fatigue and depression. 16. He should preferably be an M. 6. Ans. List negative personality traits that you don't want your spouse to have.Tech. He should always exude high energy levels. If you are single. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. ©NIIT Coordinator Guide – Personality Development Programme . What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. 17. He should have good leadership qualities. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. 12. 5. 18. She always strives to improve. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions. Similarly. 15. 8. List the minimum standard of performance that your prospective spouse should achieve. he should enjoy participating in sports activities. What type of people irritate you? List the moral values that you abide by. 3. She is disciplined and loyal towards her work. 19. she accepts it gracefully and works towards removing her weaknesses. which talks about pursuing one’s dreams. prepare a portrait. 2. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. 20. A sample portrait is given below: Donna Bard is a kind hearted and honest girl. 4. you can create a word portrait of your prospective life partner by answering the following questions: 11. However. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline.No. 13. He should aim for a peaceful and prosperous life. She works as a manager in an organization.S. Besides working hard. 10. and should have strong management skills. describe yourself as well as your prospective life partner. If any feedback for improvement is given to her. 7. She gets inspired by reading 'The Alchemist'. 14. He should be an avid reader and should constantly update himself with new technologies. You can create your personal word portrait by answering the following questions: 1. She works hard and is known as a motivating team player.II 8 . 4. 5.

values. This information is provided for you in the additional inputs section. the students have learned to:       Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. you can take the following approach:       Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview. as given in the additional inputs section.Chapter Two Objectives In this chapter. Tell the students that before they apply for any job. trainings taken. and abilities. This exercise will help the students assess their personality. To do this analysis.II 9 . Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. it is very important for them to analyze the job opportunity. skills. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. start with discussing the screening and selection procedure. Give the students a list of desirable qualities that organizations look for. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. projects. Tell the students that to target a suitable job. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. and special achievements as mentioned in their bio-data. it is necessary to analyze the job opportunity and ensure that it matches their expectations. The bio-data is the most important document in the interview. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. After this exercise. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. Ask the students to make a list of all the educational qualifications. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. To prepare students for the interview. ©NIIT Coordinator Guide – Personality Development Programme . which is common in all the organizations. Tell the students that it helps to know the various characteristics of interviewers. you can tell the students about the different types of interviews that are conducted. At this point.

attentive eye contact. Relax! Don't rush through the interview. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. Annual turnover 4. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. Qualities required 13. Mirror the interviewer's techniques. Keep your hands on your lap. Location 6. Tips on Body language During an interview. Any news-making issue in the past 9. Others may find that the job opportunity does not seem to match their expectations.II 10 . look at their self assessment and career planning analysis. At the end of this exercise. Products and services 3. Give a formal smile. ask them to assess it keeping in mind the 15 factors given to them. Then. ask them to select the job opportunity they think will match their expectations. Job safety 11. Type of work 12. Ask such students to select another job opportunity article and repeat the exercise. Sit straight and alert. Position offered 10. Background of the company 2. After all the students have selected at least one job opportunity. Remuneration/perks 14. Maintain regular. Competitors 8. and discuss the same with their friends.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. always remember to:        Shake hands firmly with the interviewer. Then. Agreement contract/service bond 15. Number of employees 5. as shown: Expected Factors 1. tell them to fill in the information in front of the respective factor in the table. Instruct the students to draw a table with two columns. Future plans of the company 7. ask them to refer to the company's website and brochures to gather more information. students who have been able to tap the job opportunity of their choice will be happy with the outcome. Give students time to research all information. ©NIIT Coordinator Guide – Personality Development Programme .

II 11 . Is conducted over the phone line by using a microphone. depending on the factors such as the job profile. a psychologist in the interviewer panel. Is usually used to screen interviewees. Usually involves each interviewer targeting a particular aspect of the interviewee's skills. a video camera. Involves direct assessment of the interviewee by the interviewer. and special software. Can serve as a platform to check validity of information in the resume. and occasionally. A board interview: • • • • • •  A rotational interview: • • •  A walk-in interview: • •  A phone interview: • • • • •  A video interview: • • •  A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme . Has a set of fixed questions for all interviewees. Is cost-efficient and less time-consuming. Has a fixed evaluation scheme to assess the interviewees. The various types of interviews are:  A one-on-one interview: • • • •  Is an interview between the interviewee and one interviewer. managers. Is conducted over the phone. The number of interviewers may vary. Has personnel representatives. Is a convenient and speedy method of recruitment. Could involve walk-in interviews. Involves questions that are often framed beforehand. an on-the-job specialist. Features a selection process that is based on the collective input of several people. Requires participants to appear for selection tests. Is usually conducted by the government or large organizations. Involves presentations by companies who want to recruit the students. Is conducted by companies at the campuses of various colleges and universities. Is an interview of a candidate by different interviewers separately. Provides an interviewee several chances to present his/her abilities and skill set. Is an interview between one interviewee and a panel of two or more interviewers.Types of Interviews Different types of interviews are used in different situations. Can be held for all posts and for all levels. the time available. Is usually used to screen interviewees. and the cost that the organization wants to incur on the interview process. May be scheduled or unscheduled. May be conducted for candidates residing in a different country or at distant locations. Involves questions that are asked on the area or field each interviewer represents.

Here is a sample bio-data: Bio-Data 1.Engg. Give a consistent and symmetrical look.II 12 . Ans.2 65. Faridabad M. Use terms and phrases relevant to the industry. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam. 21-D. Add a cover letter or note mentioning the code number and other details specified in the advertisement. Occupation 10. Address . Period From to : raovinay10@yahoo. 24 : 410. D. Surya Apartments.Solutions to Chapter Two Questions 1. E-mail ID 8. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A. 81.1981. Surya Apartments.3092391 7.66 78.present : Software Engineer : Vinay Yadav : 10.permanent : 410. Faridabad (HR) 5. 2. Address . Name of the post 2. Telephone numbers : 0129 . Passed AISSCE AISSE B. Limit the bio-data to two pages. Faridabad D. Age 4. 3. Use simple and concise sentences.10.in : Mr.A. 21-D. Name 3.V. Father's name 9.V. Date of birth.M.24 First First First ©NIIT Coordinator Guide – Personality Development Programme . Academic qualifications Sl. College Ambala. Prepare a good bio-data of yourself.Tech % Marks Class 1. The following guidelines needs to be followed while designing a bio-data:       Avoid spelling and typing errors. 14.co. Faridabad (HR) 6.S. No. Marital status 11.

Project work preparation: Most organizations focus on project work because it reflects your own work. No.12.II 13 . and technical knowledge tests. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. Group discussions: In the group discussion round. and System Analysis and Design (SAD). Briefly write out a preparation plan for an interview for a software engineer's post. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds:    Preliminary written tests: This includes IQ tests. Professional skills 16. 10. Extra-curricular activities : Played cricket at the university level. Oracle. and always mention if you have contributed to the advancement of any application during your training session. 14. aptitude tests. ©NIIT Coordinator Guide – Personality Development Programme . Ans. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. 2. : Available on request. Date Signature 2. You can practice group discussions with your friends and improve upon your communication skills. such as RDBMS and Operating Systems. References : C. such as writing a technical paper or participating in seminars and technical competitions. The topics can range from current events to technical topics. logical reasoning tests. such as ‘Role of JAVA in the Internet’. Special attainments: List down all your special achievements. language tests.000/-pm 13. Won the first prize in technical writing. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’. In addition. C++. Personal attainments/distinctions : Organized technical fests and seminars. and an answer as to why you chose this topic. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1.000/. Work experience: Sl. Personal interview: To prepare for a personal interview round. 20. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. 15. Here is a plan to prepare for an interview for a software engineer's post: 1. and discuss them during your interview. You can prepare for the preliminary written tests by using books that contain sample tests. Prepare a brief description of your favorite subject or topic. such as:  Why did you choose this particular project?  What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone. organizations ask candidates to discuss a specific topic among themselves. list down your learnings.pm Rs.

Oracle.Tech  Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system. C++. Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C. and maintaining the software system. The qualifications and skills that will help you get selected for a job are:  Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics. Ans. Chemistry. Maths College: B. Leadership quality : Handling different projects related to software systems. and System Analysis and Design (SAD) • 4. List your qualifications and skills that will help you get selected for a job. Principal accomplishments : Modeling.3. A software professional may possess any of the following traits:                      Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . developing. Prepare a list of your strengths and weaknesses.II 14 . Ans.

I believe strongly in values like honesty and hard work.Tech. Responsible for making high-quality software systems. Introduce yourself. I have done B. Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills  Skills related to job : C. Ans. Engineering College. Assume that Vinay possesses the following qualities:   Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics. Maths : B. Vinay has identified a goal for his professional life. 3 years of experience as a S/W developer. I have been brought up in a atmosphere where discipline and respect for elders is a way of life. Vinay plans to become a project manager in the next two to three years. C++. : Designing a software system and writing code for different modules of the software system. I am a person with a high degree of integrity and team spirit. 6.M. developing.Tech. and System Analysis and Design (SAD).II 15 . : Modeling. Ans. Because he has a strong technical experience and good interpersonal skills. and I am aspiring to do an M. Handling a team of seven software professionals. Identify an appropriate career goal for yourself by matching your qualities to the job. Based on the above-mentioned qualities. My name is Vinay Yadav and I am a software developer with Technologies System. Ambala.5. Chemistry.Tech : 1 year of experience as a technical writer. Oracle. ©NIIT Coordinator Guide – Personality Development Programme . and maintaining the software system. from M. : Managing different projects related to software systems.   Interpersonal skills : Ability to analyze situations. giving comprehensive information about yourself within two minutes.

Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. it will help divert their minds away from the stress and nervousness. Before the students give a mock interview. professional experiences. ask the students to practice mock interviews with their friends. Explain to the students that the other candidates appearing for the interview are also like them. Explain to the students that failure in an interview should not dampen their spirits. They should follow a philosophical approach and start thinking of the next job opportunity. and they should learn from such experiences. such as by giving mock interviews. In addition. Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. they can answer all the questions and can overcome any obstacle. They also have their own set of strengths and weaknesses. Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview.II 16 . ask them to get the summarized results of their self assessment and career planning analysis with them. you can take the following approach:   Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview. Discuss the ways by which the students can release stress. the students have learned to:    Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. They will feel light and enthusiastic. and they may not have answers to all the questions.   Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds. and the various interpersonal and job-related skills mentioned in the bio-data. ©NIIT Coordinator Guide – Personality Development Programme .Chapter Three Objectives In this chapter. Explain to the students that if they are well prepared. The questions can be related to their educational qualifications. if they interact with the fellow candidates.

His/her resume 22. 10. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme . Ability to use suitable closings 37.The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. 7.II 17 . The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4. His/her posture 16. Clarity of answers 31. Eye contact level 25. Clarity of introduction 13. Confidence level 28. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1. His/her dress 19. His/her listening skills 40. Promptness while answering 34.

The ratings vary from 4. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. to be used if the students strongly disagree with the statement. 25. they need to rate each statement from 0 to 4.After the mock interviews. Tell the students that by judging their team building and coordinating skills. Tell the students that besides knowing about the possible questions that can be asked during the interview. 22. This will help them assess their actual stress level. defeats. to be used if the students absolutely identify with the corresponding statement. 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. I am very critical of any displeasing behavior around me. I feel anxious about undertaking new endeavors. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. The body language of the students will tell the interview committee about their nature and motivation level. ©NIIT Coordinator Guide – Personality Development Programme . they will be judged on the points given above. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. the interview committee will be able to determine if the candidates can work cordially. I find my life unfulfilling and meaningless. I feel insecure and anxious about my future.II 18 . I am extremely impatient and get easily frustrated. Accordingly. 23. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. Tell the students that they can rate each statement by entering the number in the respective rating column. Give the students some statements that convey the behavior pattern of a person in a given condition. Ask the students to create a table with seven columns. ask the students if they are feeling more comfortable facing the interviewer.No. I wish for immediate appreciation and recognition. they should also know about the questions that the interview committee may consider. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. I blame myself for my mistakes. to 0. 26. 24. as shown: Personal Stress Index S. and failures. For example. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. I feel a compulsive need to prove my worth. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). I am apprehensive in handling responsibility. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. consider the following questions: 21.

A PSI of 5 or less indicates an exceptionally low level of stress.II 19 . ask them to add the ratings given to the 10 statements. ©NIIT Coordinator Guide – Personality Development Programme . A PSI between 10 and 20 indicates a favorable level. and a PSI between 20 and 40 indicates that the students need to be counseled.After the students have completed grading the statements. Keep the scores of the students confidential and create an appropriate action plan for each student.

and regulations of the organization should be kept reserved for a proper opportunity. After they have completed the assignment. Be careful about what you say. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). you can take the following approach:      Initiate a classroom session by discussing with the students how they should spend their first day in office. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. For this. Wear a smile. In addition. they will be able to get along with their colleagues easily. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. Familiarize yourself with the people who are introduced to you. give the students an assignment and ask them to complete it in a particular time. Do not make unsolicited comments and avoid politically incorrect language and humor. general practices. This will give them an impressive start and enable them to rise faster in their careers. Warn the students that the inputs or suggestions for the values. Instruct the students that they should not hesitate to give inputs regarding the existing projects. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. However.II 20 . The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. and the coffee machine. If they are full of enthusiasm. Clarify any doubts and seek information from your new colleagues or the HR personnel.No. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . Familiarize yourself with the new surroundings. They should be extra careful when interacting with others and handling a new project. Arrive at the assigned time and report to the concerned person. Explain to the students the importance of giving their best in the first assignment. Overachieving the Targets Tell the students that they will be observed closely the first few days. Ask if there is an official manual that provides such details. This is because a favorable first impression can lead to several good opportunities.Chapter Four Objectives In this chapter. Explore the building and find out the location of various departments and facilities. they need to follow the hierarchy protocol. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. it always helps if they know what to expect throughout the day and how to conduct themselves. Observe the students while they work on their respective assignments. Do not hesitate to ask questions. discuss with them the evaluation process and then disclose the name of the best student. Feel secure and positive. On the first day at work:        Be punctual and report on time. Introduce yourself and engage in conversation with them. Explain to the students the positive effects of being enthusiastic. Use formal language. such as the restroom. They should try to know more about the parameters to evaluate performance and behavior. Such suggestions should be given only after prior consultation with seniors and colleagues. rules. Provide them with the tips given in the Additional Inputs section. the canteen. the students have learned to:   Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. Look confident and feel comfortable. such as: S. Find out about the organization's rules and regulations. this attitude gets rubbed off on their colleagues. and protocol. There is usually not much work to be done on the very first day. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work.

Always try to help others.II 21 . Do not take feedback on your projects personally. new employees should strike a good rapport with their seniors and team members. they should not concentrate on only achieving the explicit targets. tell the students that it is not enough to simply achieve the targets. Accept feedback with a positive attitude. Tell them that the situations can be personal or professional. These things need not necessarily be related to your job. Make a list of your qualities. If they feel low. This is because the lack of confidence in one area influences the other area. Ask the students to list down situations where they may not feel confident. they should try to overachieve the targets and improve upon their past performances. give them the list of tips that will help them overcome their problem. It affects your personal and professional life. If the employees are enthusiastic. team participation. the client perceives the organization to be reliable and ready for tough assignments. Presence of team spirit will enable them to accomplish their project and organizational goals. Pamper yourself. Short-term professional goals refer to the goals to be achieved within a span of two to three years. List out your short-term and long-term goals in your professional life. Do not underestimate yourself. Solutions to Chapter Four Questions 1. Stay healthy and fit. The list of statements is as follows:               Get your priorities straight. Explain to the students that their behavior. Tell them that the tips apply to all situations.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. Enthusiastic Team Player To create a good impression in an organization. they should simply find clues to their problems with the help of these tips. they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. Recognize all of your accomplishments and make a list of them. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . Therefore. After they have written the situations. Appreciate your qualities and be proud of them. In addition. and extra efforts also affect their rating. Keep learning new things to boost your confidence. If they wish to secure a rating of five. Think positive and talk positive. In addition. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. Ans. Exhibit what you do best and teach it to others. Believe in prayers.

Long-term professional goals refer to the goals to be achieved after at least five years. which achievement has given you immense satisfaction? What. according to you. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme .If you have responded with a 'Yes' to most of these elements. Ans. Prepare an action plan to achieve your goals. make an action plan to achieve these goals. Long-term goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain.II 22 . Long-term goals are derived from the vision of the person. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2. After you have identified your short-term and long-term goals. your professional satisfaction level is low and you should look forward to improving your job conditions. what do you want most from your job? If you were granted a wish. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. If you have responded with a ‘No’ to most of these elements. which job or position would you like to attain? In your past. you are satisfied with your current position and you should look forward to achieve your long-term professional goals.

Take your first assignment very seriously and deliver your best.' The list can be as follows: 27. course. Make efforts to get noticed by always appearing confident and enthusiastic. 35. Represent yourself as an enthusiastic and confident person. The time span can be mentioned as follows: 32. ©NIIT Coordinator Guide – Personality Development Programme . Good leadership qualities to be identified. You can plan to remove your respective obstacles as follows: 42. Always support your team members and cooperate with them. Now. The list of obstacles can be as follows: 37. if you have joined an organization as a software developer want to become a project manager. 38. raise the issue in an appropriate manner. Acquire a Master's degree in Technology. make a list of things to be done to reach that level. Ans. Time span already given. 45. You can use the following strategy to make a good first impression:       Utilize your first day in office in getting familiar with your colleagues and the office environment. 3. Devote two to three hours in a week for studying. Working on similar types of project again and again. 46. allocate a deadline for each activity. Heavy competition. 28. Acquire a position of a senior software engineer or a team leader. After you have identified the obstacles. In the next three years. Remain in the current office for the next three to four years. 29. Write this list in the column 'How I plan to do. 36. Ask your team members and seniors about the performance evaluation procedure.II 23 . 41. make a plan to remove them and start working as per the plan. Start handling two teams simultaneously. write that it in the column 'What I plan to do. Continuous process. 39. Now. Ask your project manager to give you a chance to work in projects that involve new technologies. In the next two years. Try to collect all the information related to your organization and understand the atmosphere of the organization. Start making your list of accomplishments and start working on the list of shortcomings. Make efforts to get noticed in your team. list the possible obstacles against each point. Build a bond of trust and understanding with your team members. Plan out a strategy to make a good impression on your first job. 43. This will lead you and your team towards success. Family planning to relocate. 34. 40. Lack of time to enroll for the course and to study.' Then. Take the long pending leaves and get yourself enrolled for the M. study with a friend who is doing the same course. 44. Take extra measures to perform better in your first assignment because it will help form a favorable first impression. Always be ready for any opportunity and make sure to give your best performance. In the next three years. If you are not comfortable about a specific aspect about the organization. 33. 30.For example. Learn about the new technologies. Write the respective deadlines in the column 'When I plan to do'. Discuss your goals with your family and seek their support. Always appear enthusiastic and full of confidence. Be ready to take on new challenges. This will reflect on your work and people will want you to work with them. This will help you continuously assess your performance status. 31.Tech. If possible.

It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. This will enable them and their team to enjoy their accomplishments.II 24 . if not managed properly. Explain the difference between important and urgent work. but need to be performed in the future. To accomplish their tasks efficiently. Again. They will stay active and full of energy throughout the day. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. If a deadline has not been given for an assignment. ask them to prioritize in order of execution. or not urgent. you can take the following approach:        Initiate a classroom session by asking the students to list their skills and capabilities. Tell the students that they should always fulfill their commitments. After they have made the list. Any delay will result in loss of energy and enthusiasm. They should be practical and reasonable while planning their work. their performance goes down and they feel depressed because they could not complete the important work. can become urgent after some time. important work. You may have complete knowledge of a task. Tell the students to keep the final list with them for future reference. Tell the students that planning should immediately be followed by implementation. however. not important. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. Therefore. Now.Chapter Five Objectives In this chapter. In addition. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . a person should categorize it as important. Adherence to commitments always boosts confidence. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. Inform the students that they should not keep unrealistic targets because it might result in setbacks. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. As a result. On the other hand. urgent. the students have learned to:      Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. even after investing all their energy. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. students should prioritize their tasks. It is necessary to think well about yourself if you want others to think well about you. it is important to manage the various tasks and complete them within the specified time. Urgent work needs immediate attention and provides less time for execution. thereby ignoring the important ones. To manage a task. they should set their own deadline and work towards achieving it. ask them if they are utilizing all their skills and abilities. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. In addition. lack of time can result in poor performance. ask them to list other tasks that might not be important. Urgent work need not be important. advertising this belief will help in creating a positive environment around you. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. This will help them be enthusiastic and increase their confidence level. Therefore. Then. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. one should take care to complete all urgent work on time. This can cause self doubt and depression. Explain to the students that being physically fit will help them maintain good health and perform optimally.

Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. This beauty can be the nature or some good work going on in your neighborhood. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. Do not skip meals. Make a list of all the tasks. List out your qualities among the potentials given in this module. they will be full of life and vitality. ask the students to list the various physical problems they face while working. ask them to write the last time they went for a health check. This will help in boosting your confidence on a regular basis. However. 2. assess yourself and list down the good qualities that you possess. Give the students the following list of tips. ©NIIT Coordinator Guide – Personality Development Programme . They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. When we talk about education and profession. Follow healthy eating habits. most of us tend to ignore the beauty around us. Admire yourself. Now. The result will be surprising because most of the students will realize that they have not gone for a health check for years. Ask the students to describe their health care routine. John makes commitments and works sincerely towards meeting the deadlines. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. Setting priorities with practical approach: John sets his priorities before starting any work. Entertain your spirit. This will help you remain organized. In addition. This will help them accept new challenges and perform better. This process will help them assess their real potential. He sets realistic goals. This enables him to accomplish the tasks in a proper manner and within the specified time. Making commitments: After setting the priorities. positive attitude. After a hard day at work and going through several daily chores. Few get the time to exercise or play a physical sport. The appreciation and encouragement act as motivators and increase his potential. How do you propose to overcome the deficient potentials? Ans. Solutions to Chapter Five Questions 1. Following is a sample list of qualities possessed by John:    Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. Tell the students that they can take care of themselves if they follow these health tips. they will be able to manage their responsibilities in the specified time. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. You can do this exercise anywhere and at any time of the day. Ans. In addition.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks.II 25 . have an organic fruit everyday. and physical fitness should also be recognized. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. Besides being assessed on your educational and professional standards by others. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. It also enables you to relax your nerves. Many people tend to ignore these factors. Perform small exercises. and consult a dietician for further guidance. Tell the students that if they are healthy. John needs to work on the following aspects:  Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. Once in a week. This list will help them remain healthy and active while coping with a busy work schedule:       Take 10 deep breaths. factors such as enthusiasm.

and follow it regularly. This results in loss of energy and enthusiasm. Time gap between planning and execution of project: John tends to delay the execution of planned projects. ©NIIT Coordinator Guide – Personality Development Programme . set up a fitness routine.II 26 . To ensure success. he will share the schedule with his team members and his seniors. This will help increase his physical fitness. John can take the following steps to overcome his weaknesses:   He will consult the physical trainer. He will ensure that all projects are executed on time.

Multitask: Do more than one task at a time. the students have learned to:    Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. she plans for the known and the unknown. ask them to prioritize the tasks and allocate a time period for each task. and taking sufficient breaks when performing a lengthy task. they can use ‘To do’ lists. You can ask the students to use the format for time sheets given in the additional inputs section. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. In addition. he does not really like doing extra work. This ensures that you are in a better position to manage the day ahead. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. Work only on those tasks that cannot be delegated. Ask the students to make a list of tasks that they do in a day. If only he could learn how to rule his life instead of allowing other people to rule it. They should maintain the time log on a daily or weekly basis. At the same time. they will be able to assess whether they have utilized the time well. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. they will not feel frustrated if they cannot complete specific tasks. You should keep referring to them during the day. Tell the students that they should maintain a time log. if you can do so. Failing to plan is equivalent to planning to fail. which could otherwise throw work out of gear.II 27 . He would rather suffer himself than let his image suffer. However. After discussing the two different personalities. it is just that he cannot say ‘No'. and pays attention to smallest of details. He does not have time to pursue his hobbies and interests because he is in office during most weekends. you can monitor the amount of time you spend on doing tasks. tell the students to adhere to the following guidelines to manage time effectively:      Plan and organize: Take out time for planning and organizing. if any. without becoming distracted. He is not climbing up the corporate ladder even after three years in the organization. Delegate work to others: Identify tasks that can be delegated. He diligently responds to all the forwarded mails from friends and colleagues. you can take the following approach:      Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. successful. Every day. wherein they can write all the tasks to be done and allocate time based on the nature of the work. Ms Balanced is a smart. avoid delaying task execution. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. Use time sheets: Time sheets can be analyzed to find ways for saving time. and popular person.Chapter Six Objectives In this chapter. She helps people around her and nurtures them because she believes in their potential. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. They also help you prioritize tasks. After reviewing the daily time log for four to five days. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. ©NIIT Coordinator Guide – Personality Development Programme . Refer to the Additional Inputs section to get information on the ‘To do’ lists. such as planning. and then state the various guidelines that can be followed for effective time management. Then. prioritizing. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. By doing this exercise regularly. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. Tell the students that they can follow several tips to manage their time better. To create this list. At the end of the day. Maintaining a time log will enable them to assess their pattern and identify their problem areas. committed. she is completely down-to-earth and unassuming. His colleagues flock to his workstation because it is a good place to hang out. and avoid trying to be perfect in all the tasks undertaken. By listing the activities performed in a day and the time spent on each activity.

Deadlines being met consistently: By prioritizing tasks and organizing schedules. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. ©NIIT Coordinator Guide – Personality Development Programme . Prioritize all your tasks. Tell the students that effective time management results in:      Ability to control one's activities: Effective time management helps you prioritize and organize your activities. Update the list constantly. assign some time for interruptions. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. Do not plan for 100 percent of your time. you do not feel stressed. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. Plan for tasks that have deadlines.II 28 . Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. Always plan for less than 100 percent of your time. This puts you in control. More time for family. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. you can make sure that deadlines are met regularly. Therefore. There are two types of 'To Do' lists:         Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do.   Conquer procrastination: To avoid procrastination. and friends: Time management helps you restore the balance between work and leisure hours. Handle interruptions well: When planning your activities. 'To Do' lists and time sheets are the tools that you use to manage time. divide a task into a number of smaller tasks and start doing them one by one. Allocate time for pending tasks. hobbies.

Analyze whether your time is being spent usefully. Use a time sheet to track your time. 3. To use a time sheet effectively: 1. It helps you track your time and analyze whether you are spending your time productively. 2. and use a 'To Do' list to plan your activities.II 29 .You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme . List your activities for a week or a fortnight.

they can watch movies on TV while performing household chores. While traveling for office. There can be many more ideas based on the number and types of tasks listed by the students. ©NIIT Coordinator Guide – Personality Development Programme . Suggest to the students that the continuous time management process should not tire them. Tell the students that. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. With every change in the daily routine. they can make phone calls while watching television. They should enjoy this activity. based on their lifestyle and comfort level.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. It is a continuous process. the time management schedule also gets altered. Ask students to think of ways to save time and still complete all the tasks for a specific day. During the weekend. and they can even pay off their bills online while listening to their favorite music. For example. one should make a mental note of the change and try to manage the schedule accordingly. Now. As the changes occur in one's personal and professional lives. These new ideas can help them manage time better and improve their performance. They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. they should think of innovative ideas to manage time. Tell them that they can refer to their personal time management survey form. they can make a list of points to be discussed in a specific meeting. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined.II 30 .

2. Started to initiate a fun activity at work. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. and the third column will contain the time allotted for the corresponding task. Skipped lunch for this reason. This resulted in delay in planning and executing the meeting. therefore. 5. This delayed the rest of the activities. The module could have completed in an hour. or 'Not attended to. In the fourth column.Solutions to Chapter Six Questions 1. create a table comprising four columns. You can also prepare a time log to manage your weekly or long-term tasks. Ans. 6. The meeting had to be postponed for another hour. 3. Prepare a time log for utilizing your time and note down your own reactions to your time management. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time. specify the result as 'Completed'.II 31 . it took two hours. Based on the result derived.' A sample time log is shown as follows: S. 4. the second column will specify the task. 'Incomplete'. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. To create a time log.No. however. ©NIIT Coordinator Guide – Personality Development Programme . The first column will contain the serial number. Prepare a time log by listing the tasks to be done in a day. These activities should be given equal importance. Worked on the reports and cancelled going to the gym. not all the colleagues were interested in continuing with it on the same day. This delayed the subsequent tasks. had to work upon another task and this activity got postponed for the next day. In addition. However. 1. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored.

00 to 11.30 3. is as follows: Time 9. is as follows: Time 9.30 to 2. Ans.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme . This will help me save time. to be followed daily for 4 weeks.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1. This unnecessarily delays the things and affects the complete schedule.30 to 4.30 12. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time.00 to 10. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues. irrespective of the requirement. I will say 'No' to the tasks that do not contribute to my goals.30 to 5.30 to 12.30 11.00 to 10. Ans. I will make team targets. I will involve my team members in my work. both planned and unplanned. I plan to do the following:    I will have a practical approach towards work and will try to strive for excellence rather than perfection. Learning to say 'No' will help me save a lot of time.00 11. 3. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues. Here is a sample list of weaknesses related to time management:    I try to do each and every task to perfection.30 2.30 to 1.30 to 3.30 A time commitment plan for Module 2 of the first semester of MCA. This results in too much of work and effort. to be followed daily for 12 weeks. To overcome my weaknesses. Identify your weaknesses related to time management and create a plan to overcome it. Instead of making personal targets. A time commitment plan for Module 1 of the first semester of MCA.00 to 11.II 32 .2. This will help me achieve the targets on time and will enable others to learn and improve upon their performance.00 10.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4. This results in an increased amount of work.

00 to 11.30 11.10.00 to 11.II 33 .30 to 12.00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.30 12.30 ©NIIT Coordinator Guide – Personality Development Programme .30 to 1.

you should reply through your work. and resorting to emotional outbursts will only aggravate the situation. After you have identified the reason. Do not react instantly: Reacting instantly to criticism will only show your insecurity. you should continuously assess your behavior and work on the shortcomings. Ignore specific feedback: Always identify the source of criticism.Chapter Seven Objectives In this chapter. To improve your personality. discuss it at length and get to know about the reason. admit it instead of giving excuses. However. If it is out of jealousy. Concentrate on how to gain from the criticism. you can take the following approach:    Initiate a classroom session by explaining the importance of a good personality. For this. they should work upon improving their verbal and nonverbal communication skills. The more knowledge they gain. you should learn to stay calm and ignore it. instead. offering arguments. the better their personality will shape up. you should work upon it and try to improve yourself. Tell the students that their personality grows along with them. Suggest that they should gain knowledge by reading content related to their field of work. Acknowledge the reason: If the reason behind criticism is competition. If it is a genuine criticism. and successful experiences can also help in increasing their confidence level. In addition. Make it a learning experience: There is always something to learn from criticism. you should learn from your mistakes. Factors such as courage. you are in a better position to assess the situation. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. Attaining a good personality depends upon various factors. you should always be ready for feedback and criticism. they should observe their surroundings and interact with learned people. Raising your voice. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . If more than one person is making a similar comment. Absorb genuine feedback: If the reason behind criticism is improvement. If the criticism is about behavior or habits. Giving lame excuses will add up to your negative behavior. Irrespective of the kind of feedback. You should always learn from your mistakes. If the reason behind criticism is jealousy. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. gaining knowledge is futile if the students cannot express themselves properly. you should never get defensive. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. Provide the students with the list of problems they can face while communicating with others. They should keep themselves updated with their field of work and current affairs. If you are calm and composed. Take corrective action: Instead of getting depressed or developing an inferiority complex. For this.II 34 . Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. you should work upon it. the students have learned to:     Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. Students can use the following ways to accept feedback and criticism gracefully:         Accept your mistakes: If you have made a mistake. ignore the criticism. ignore it at once and move ahead. There are no specific aspects that determine a personality. If a person criticizing you is doing it out of habit or frustration. logical analysis. your family and friends can guide you. you should not react instantly and reply by using harsh words. you should look at the possible reason and work on it. It includes various aspects of your lifestyle.

The students should improve upon their vocabulary and grammar to make a good impact on others. Here is a list of some of the problems that the students may have faced when recording their narration:    They were unable to make it sound interesting because they had to express themselves only through voice. form a list of common problems faced by students.To have a good personality. verbal and nonverbal. Here is a list of some of the problems that the students may have faced when narrating their story in the class:   The students were unable to make eye contact with the rest of the class. ask the students to narrate the same in front of the class. If a person wants to convey sincerity in his or her intentions. The use ratio of these three factors in any communication is 7%. Use hand and face expressions to enhance the expression of what you are talking about. Therefore. The students were nervous and felt stiffness in their body when facing the class. the students should think of the scenario they are depicting and should bring emotions in their body. Based on their reply. therefore.II 35 . Therefore. Due to the lack of knowledge of vocabulary and grammar. 38%. Verbal communication is based only on voice. Listeners tend to pay more attention to facial and body expressions. tone. it is necessary for a person to depict his emotions and feelings effectively through his voice. Therefore. 55% respectively. and language. your verbal communication should be consistent with your body language. If they are able to feel the emotions. you also need to improve upon your nonverbal communication skills. volume. and body language. it is best conveyed through eye contact. Verbal communication skills consist of tone. and. they were unable to induce the dramatic effects like various emotions and sound effects. There are two types of communication skills. Then. ©NIIT Coordinator Guide – Personality Development Programme . Because some students were not able to modulate their voice. Ask students to record their voice in isolation. Communication depends upon three factors: words. The difference between flat and modulated voice is similar to the difference between bland and spicy food. Now. ask them to list down the problems they faced in both cases. a person with a positive frame of mind is more comfortable making gestures while communicating. In addition. For this. The students should practice voice modulation to depict the emotions properly. they will be able to express the same. The students can use the following tips to improve upon their nonverbal communication:   Use eye contact when communicating. The inability to make an eye contact is regarded as a sign of uncertainty. A good vocabulary is necessary for effective speaking. a person should be knowledgeable and an effective communicator. They can narrate or describe an incident. voice modulation. it is necessary to inculcate positive attitude for effective communication. The following tips will help the students improve upon their verbal communication skills:    When recording. the students were unable to convey the correct meaning of the story. nonverbal communication is also an integral part of communication.

Facial hair: Men should be freshly shaved. Ans. Body odor: Take a bath daily and look fresh. Gives a feeling of self confidence. add a few more qualities that are helpful for total personality development. Shows respect for the organization. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. Then. they should ensure that it does not chip. I should be updated with the knowledge related to my field. They should wear minimum jewelry to the workplace. Women should file their nails. well-fitting shoes. I will think of new ideas to improve my time management skills. The additional qualities that can help you enhance your personality are:      Enthusiasm: Being enthusiastic accentuates your personality. they should neatly trim the same. Open to criticism: Besides making a list of achievements. This will help me assess my time management skills and identify my time wasters. They should not be faded or torn. Ambitious people always stand out to achieve their goals and this quality develops their personality. Clarity of thought and vision reflects on your personality and therefore improves it. If they sport a moustache or a beard. This change should reflect in my personality in one or two months. Within a month.II 36 . people should also remember their failures and should learn from their mistakes. Ans. they should be of the correct size. Use a mouthwash. 2. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. Dental hygiene: Brush your teeth regularly. Do not wear sports shoes to the workplace. Beware of food that may leave a bad odor. Nails: Nails should be clean and clipped. The hairstyle should be neat. ©NIIT Coordinator Guide – Personality Development Programme . This helps them develop their personality. Apart from the above nine qualities mentioned on personality development.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming:         Clean and well-fitted garments: The clothes that one wears to work should be clean. Use a deodorant. Hair: Hair should be clean and neatly trimmed. I will create a time management log and will keep a record of all the tasks to be done along with their time frame. Solutions to Chapter Seven Questions 1. odorless pair of socks that match the color of your shoes. Avoid heavy make-up and jewelry: Women should never over-do their make-up. Wear shoes that match the occasion. Here is a sample list of shortcomings related to personality:        Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. Shoes: Wear comfortable. If they wear nail polish. Clothes should not be too loose or tight. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. Use a breath mint if necessary. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. Wear a clean. Makes colleagues feel comfortable about working with you. The various benefits of good personal grooming are:     Helps establish credibility and gain the trust and confidence of peers and supervisors. This quality is an aggressive form of being confident and is crucial for having a good personality. I can utilize the time spent traveling to and from office for reading.

©NIIT Coordinator Guide – Personality Development Programme . I will also learn some exercises to help improve my blood circulation and oxygen circulation. This routine will help me stay active and lively.II 37 . I will acquire a health care routine based on my working style and food habits. I should be able to see a difference in two or three months.

and Assertive. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. or both the persons are partly right. The characteristics of people having submissive behavior are:    They do not stand up for themselves. People having aggressive behavior have little or no concern for other people's ideas. you can take the following approach:      Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. recognition. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. These three behavior styles are present in every human being. the performance of a person is influenced by various factors. company policy. promotion prospects. communication. such as salary. Aggressive. These problems can fall into three categories: the first person is right and the other is wrong.Chapter Eight Objectives In this chapter. the students have learned to:     Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. You can discuss the various behavior styles. Tell the students that hygienic factors satisfy the animal needs. each person has one behavior style as the dominant one. and motivational factors satisfy the psychological needs. You can assess a person's personality by determining a person's dominant behavior style. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. motivational factors lead to improved performance. Some people manage to strike a balance between all the three styles and use these styles according to the situation. Tell the students that in order to deal with and manage people. Understanding these styles will help you decide how to deal with different people. people in search of something always remain active because they are motivated. but can affect performance if they are not present. interesting and challenging work. Abraham Maslow has explained that a man is never fully satisfied. People are generally never fully satisfied and no one is perfect. they should have the knowledge of dealing with people. These facts will help students look at human relations in a better way. and working conditions are hygienic factors. Tell the students about Herzberg's motivation-hygiene theory. All humans are unique and different. and ability to lead people. They do not express their views. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. ©NIIT Coordinator Guide – Personality Development Programme . as given in the Additional Inputs section. personality. Explain Maslow's hierarchy of needs theory. According to this theory. Tell the students that in any kind of job. feelings. However. nature of work. the other person is right and the first person is wrong. Therefore. factors such as salary. Out of these factors. they act and react differently to their environment. and advancement for growth are motivational factors. They can become sarcastic. However. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. and opportunities for creative work. Tell the students about the model approach that they should follow to resolve problems related to human relations. Satisfied and content people become inactive. There are three types of human behavior styles depicted by different people in different conditions and circumstances. If they express their views. According to this theory. and concerns. On the other hand. Hygienic factors do not lead to improved performance. while factors such as achievement.II 38 . they should know about some fundamental truths related to human relations. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. These styles are Submissive. to achieve success in personal and professional lives. they do it in a cautious and mild manner. company policy and administration. The characteristics of people having aggressive behavior are:   They can be directly or indirectly aggressive.

. I believe that .No. 10.. 1. 2.. That's stupid… What can we do to resolve this problem. It's nothing to do with me. and feelings. Statement Don't ask questions.   They sometimes adopt a patronizing attitude. I would like to... At the same time. After I finish this work. 4.. I am sorry to take up your time. They respect the self and others. They are able to negotiate and compromise. 8. but. It's only my opinion. I will be happy to answer your question. they respect the right of other people to express their views. They blame others for problems and mistakes. Would you be upset if we. 9... its all your fault. They are confident and have a positive attitude.II 39 . what do you think. Now. 6.. They can get verbally hostile or abusive.. Behavior ©NIIT Coordinator Guide – Personality Development Programme . People having assertive behavior express and pursue their own views. 7. but.just do it. and feelings. The characteristics of people having assertive behavior are:      They are honest with themselves and others.. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S. 5. 3.. They express their views directly but not at the expense of others. ideas. ideas.

He tries not to punish or humiliate a person in order to correct the mistakes made by that person. He should try to get to know his colleagues.Solutions to Chapter Eight Questions 1. he listens carefully to people. Sometimes. Sam. He should involve his team members in planning activities because this will give them a sense of belonging. he has limited knowledge about his colleagues.. therefore. needs to work on the following points to improve his skills related to human engineering:     He is unable to put his ideas across in an interesting manner. and this results in dull presentations. John. Ans. he tries to reconcile as soon as possible. He tries to convince the person working with him that he considers that person honest. and fair. he looks from that person's point of view. If he enters in an argument with anyone. It makes the other person feel important. which has already been proved wrong. upright. he is unable to control his anger. He avoids making personal contacts with colleagues. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively and criticize because these attempts are futile. This will make them feel special. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. He needs to improve his presentation skills. List out your good qualities pertaining to Human Engineering. 2. He tries to avoid an argument. He tries to be considerate and thoughtful in his behavior. Ans. He tends to make work-related decisions on his own without discussing it with his team. He appreciates the efforts made by others. He should learn to stay calm if things are not happening as per plan. a consultant working at Red Sky. In any conversation. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. He admits mistakes easily and tries not to have an argument to prove his point.II 40 . ©NIIT Coordinator Guide – Personality Development Programme . Before asking another person to do something. a consultant at Red Sky Inc.

They rely on their own abilities and knowledge. Tom was taken aback because Anita had never asked him to send the document. good work ethics. she had a bitter argument with her team members Grace and Tom. This general intelligence helps them stand out and make a mark for themselves. They can improve their general intelligence by improving their vocabulary. Because of this. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. Soon after. Then. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. Her manager reviewed her work after a week and was impressed. During her first project. Explain to the students that to develop a good personality. The manager explained again in detail why the idea was not feasible. she told her team members about what had happened and spoke of the manager very rudely. Tell the students that their success will always be rated on the basis of the result achieved. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. At home and with her friends. Tell the students that a true professional should:  Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . the students have learned to:     Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. they should also learn to develop these traits. After the meeting. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. She disagreed with him and started arguing. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. and diligence. Anita kept arguing. Anita was deemed the 'Star Performer of the Month'. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. Explain to the students that gaining specialized knowledge will help them succeed. She studied software engineering at a highly rated engineering institute and won an award for her project. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. it is necessary to accomplish the task in order to be successful. and IQ. her rating was average. the team felt that she was not a team player. Some of these traits are innate but others can be developed with experience. Anita’s manager told her that he was very pleased with her work. This knowledge is gained through formal education and self education. reading and writing skills. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. during her appraisal. Therefore. Anita argued that Tom was the one who had not sent the document.II 41 . she had an idea that contradicted that of her immediate superior. you can take the following approach:      Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. After three months. Those who have practical knowledge of their area of work enjoy a distinct advantage. she completed her management diploma at a premier management institute and got a job in a top software development company. However. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. She went to her manager and told him her idea. He gave her a very positive feedback and showed her work to the Head of Department. She did not tell them the reason why he had not agreed with her idea. Anita began spreading rumors about Grace. Explain to the students that they can accomplish their tasks through organizational ability. Tell the students that they should have immense willpower and ability to make their own way and walk through it.Chapter Nine Objectives In this chapter. He explained why it was not feasible.

He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. and is present in 85 countries. Today. He needs to improve upon his way of presentation. he has the following three abilities. he tries to reconcile as soon as possible. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. John. He never waited for any external help and realized his dreams on his own. and fair. Microsoft Corporation is a leader in software services and solutions.       Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. upright. As a result. List out some of the important principles of human engineering in which you are good at. This keeps his organization always at the top and in demand. which have made him one of the most successful businesspersons in the world:    Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. he started a company along with his friend Paul Allen. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively. Following is the list of important principles of human engineering that John should work upon:    He is unable to put his ideas across in an interesting manner. He admits mistakes easily and tries not to have an argument to prove his point. He has complete knowledge of his own field and has common sense to make practical judgments. he listens carefully to people. Bill Gates has all the characteristics of a successful person. He tries to be considerate and thoughtful in his behavior. My role model is Bill Gates. employs 55. He has the natural ability to comprehend difficult concepts and analyze them clearly. Ans. ©NIIT Coordinator Guide – Personality Development Programme . Ans. Microsoft generated revenues worth US$36. Prepare an action plan for improvement of those qualities. Sometimes. Microsoft has a strong base of happy and satisfied customers. He ensures that no chance to appreciate the other person is missed.II 42 .84 billion for the fiscal year ending June 2004. Identify a successful role model and list two or three additional qualities other than those listed in this module. 3. Besides having these qualities. Before asking another person to do something. he looks from that person's point of view. It makes the other person feel important. he is unable to control his anger. He tends to make work-related decisions on his own without discussing it with his team. In 1975. He tries to avoid an argument. chairman of Microsoft Corporation. and this results in dull presentations. which has already been proved wrong. 2. He tries to convince the person working with him that he considers that person to be honest.000 people. a consultant working at Red Sky. Ans. In any conversation. Continuous advancement: Gates always aims to introduce innovative products. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. List out some of the important principles of human engineering in which you need improvement. He possesses strong work ethics and organizational skills. If he enters in an argument with anyone. He started developing computer programs at the age of 13.

This results in people taking him for granted. Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts. he knows little about them. He avoids making personal contacts with his colleagues. This will give them a sense of belonging.       He is unable to make hard decisions related to people he works with. He should try to get to know about the people working with him more closely to make them feel special. He should learn to calm down if things are not happening his way. He should involve his team members in planning the activities. ©NIIT Coordinator Guide – Personality Development Programme .II 43 . As a result. He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards.

II 44 . the students will be comfortable with each other and with the goal that they have decided upon to work together.Chapter Ten Objectives In this chapter. Some of these traits are generally innate. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. Ask the students in each group to interact with each other to know each other better. people get to know each other and make impressions. Tell the students that they should be work well within a team. Tell the students that they should possess the knowledge of their field of study. b. and interest in extra-curricular activities. They need to ensure a high team spirit to accomplish their project and organizational goals. and committed. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. In order to remain self motivated. They should are able to comprehend difficult concepts and analyze them clearly. while other traits can be developed with experience and perseverance. To become a responsible and efficient member of a team. It is very important to manage time for meeting deadlines and taking on new assignments. you can take the following approach:   Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. an individual should be enthusiastic. Explain to the students that successful IT professionals have the ability to learn by themselves. c. IT professionals need to be eternal students and be in constant touch with new updates. Tell the students that conflicts are bound to arise when individuals work together in a team. besides being proficient in their field. A team is a group of people working together towards a common goal. should also get along well with their seniors and team members. Every member is an important part of the team and is responsible for its success. 47. This is because collective effort is a must to ensure organizational success. Tell the students that successful IT professionals should be highly capable in managing human relations. IT professionals should possess good health and a delightful mind. Answering the following questions will help them identify the reason of conflict and resolve it: a. interpersonal skills and abilities. To be successful. To express these knowledge skills. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . co-operative. Storming: This is the argumentative phase. the students will start working together and giving good performance.     Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. Team spirit can be promoted by sharing experiences and by being flexible. Tell the students that successful IT professionals know how to manage stress. Performing: In this stage. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. the students have learned to:      Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. they should also possess good written and verbal communication skills. Ask students to resolve various issues and concerns pertaining to the team goals among themselves. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. Ask the students to form groups of six members each and perform the following activities:     Forming: In this stage. Norming: In this stage.

Robert gets assistance from these same people . Samuel is appreciated for being serious about his work from day one. Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. They don't fight over their point of view but try to settle the conflict within themselves. and leads to creative solutions. they initiate conflicts and try to prove their point of view.II 45 . extracts the best out of individual talents. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. Such people are aggressive in nature and usually bring out new points related to team activities. he forgets to greet them at times. Samuel decides that he will make an attempt to meet other people as well. tell the students that to build relationships at work. As a result. Robert is as efficient a worker. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . Competing: People with this style actively participate in a conflict. However. being preoccupied with thoughts about work. Robert becomes popular in his team. ©NIIT Coordinator Guide – Personality Development Programme .they explain company policies to him and help him get accustomed to the office environment.Tell the students that people react differently in a conflict.in the corridor or in the office library. On the other hand. After going through the preceding case study. Such people are actively involved in planning activities that can bring the team together. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. Accommodating: People with this style participate in a conflict but do not get affected by the result. At times. Compromising: People with this style participate in a conflict in a reconciling manner. He always has a cheery look on his face. Samuel notices Robert making friends with people from different teams and departments. they must:    Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. His bright eyes and ready laugh make people want to be around him. They tend to adapt to the scene that seems to be suitable for the whole team. He notices that the people he had been greeting are not keen to communicate with him. Tell the students that avoiding such situations is not always helpful. Ask them to learn about the following conflicting styles and select their style:      Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. if required Teamwork motivates individuals. He has an intense look on his face at all times because he is always thinking about his work.

Do not share information. Leads to creative solutions. Do not give their opinions. Extracts the best out of the individuals. ©NIIT Coordinator Guide – Personality Development Programme . Mutual cooperation and conflict resolution. Provision for review and feedback on individual as well as team performance. Practices Aiding Teamwork Good teamwork requires:          Agreed-upon goals and clear objectives. and trust. Offer support and motivation on the basis of personal likes and dislikes. Give priority to their tasks over the team tasks. Are not open to giving and receiving feedback.II 46 . Sound leadership. Mutual support.The Difference Between a Group and a Team A group turns into a team when its members begin to have:     Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork:    Motivates individuals. Do not listen to others' ideas and opinions. Recognition and reward for team efforts. Practices Hindering Teamwork A team suffers when its members:        Blame each other for failures. Clearly established procedures. concern. Active contribution by all members. Recognition and support for individual differences.

and logical thinking are equally important in ensuring effective communication. Before the meeting. Jack presents the first version to the client. because writing is also important along with speaking and listening. After two weeks. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. To improve their listening skills. The client is pleased to meet Jack because he appears to be enthusiastic. instruct the students to take notes while watching television. it is the first step toward comprehension. tell them that possessing effective communication skills is a prerequisite for personality development. This will help them build up their confidence. Tell the students that if they have good communication skills. This will help them in improving their communication skills and vocabulary.II Chapter One Objectives In this chapter. The client feels that Jack is the right person to handle the project. Make sure that the students maintain a list of the new words they come across each day. Ask questions and paraphrase.II 47 . Listening is not the same as hearing. the training course looks more appropriate for undergraduates instead of office executives. The client is very upset because the work does not match the requirements at all. The client wants Jack to create an IT training course for office executives. It will also prepare the students to participate in group discussions and interviews. and interested. tell them to present their views on the topic. newspapers. the students have learned to:   Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. the client is worried that the deadline cannot be met. he makes all the preparations for the meeting. Instruct the students to create their own personality portrait. Explain that factors such as courage. Carry forward the discussion stating that:          Listening is the most powerful tool of communication. ask them to write on any topic of their choice. . Now. ask the students to: Control external and internal distractions. Give the students a list of words and ask them to frame sentences by using those words in different contexts. Identify key points. Jack briefs his team. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. The project had to be completed within a month.SPEC IF IC IN PU T S: P A R T . they will have more opportunities to succeed in life. Take notes. confidence. This exercise can help in building a strong vocabulary. Tell the students that listening carefully is one of the most important aspects of communication. you can:       Introduce the topic by explaining the importance of communication skills in the modern world. Give the students an exercise on passage reading so that they can work on their reading habits. In addition. it involves interpreting and understanding. Then. and they work hard for two weeks. bright. Ask the students of possible reasons why Jack and his team blundered.CH A PT ER . Ask them to read books. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. listening to the radio or lectures. Also. Avoid making any interruptions. ©NIIT Coordinator Guide – Personality Development Programme . Almost three quarters of the communication process involves listening. Familiarity with a specific language might not be enough. and magazines. Listen actively. To improve their listening skills.

you need to consider the following elements:         Voice: Your voice reflects your mood and state of mind. End the call: Summarize the conversation and end the call on a pleasant note. ©NIIT Coordinator Guide – Personality Development Programme . Purpose of the call. Body language: Smile before making a call. Identify the caller: Ask for the name of the caller. and messages are taken when you receive a call for another person. Composure: Remain calm while handling aggressive. Exchange information: Ask for and supply relevant facts and information to the caller. Language: Use simple and straightforward language. Details of the person who received the call. Sit straight and breathe deeply. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. Time for returning the call. This attitude is reflected in your voice. Details of the caller. Requirements for future action. professional. understanding. and friendly. take care of how you sound. Telephone Manners While speaking on the phone. Contact number of the caller. An effective message includes:        Date and time of the call. helpful. Clarity: Express your words clearly. if any. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. So. rude. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. or agitated callers.II 48 . Watch for nonverbal cues. Ask questions from self. Speed: Speak slowly. Receiving a Call There are five main steps in the process of receiving a call:      Greet the caller: Greet the caller and introduce yourself. There are certain desirable procedures and protocols for using the telephone. Attitude: Be courteous.   Be unprejudiced.

For example. you can concentrate on the words being pronounced by the newsreader. A person should be quick in reasoning and thinking.        Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability. For example. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge. and the vocabulary. The best way to improve vocabulary is to learn new words in different contexts. Give any three reasons why it is important to improve communication skills? Ans. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. If you want to pursue higher studies. It is necessary to speak in a variety of situations. 2. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. The three reasons are:    Communication skills are required to express our views to others. Listening to news on the radio: Listening is the best way to improve the communication skills. The following activities can help a person improve his or her communication skills. Both set of skills are required.II 49 . you need to participate in group discussions and personal interviews after you clear the entrance exam. while listening to the radio. Developing a sense of humor: Sense of humor is another aspect that helps the communication process. How can communication skills be improved? Ans. Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. This adds value to the communication skills. ©NIIT Coordinator Guide – Personality Development Programme . What is the difference between language skills and communication skills? Ans. Logical thought process: Good communication also includes a logical thought process activity. Language skills denote the person's subjective knowledge. This will make you more confident and comfortable with spoken language. Presence of mind helps a person think in a logical manner. a person can have good language skills but may not be able to express his views to a group of people.Solutions to Chapter One Questions Solutions to Check your Progress 1 1. whereas communication skills involve the presentation of the subjective knowledge to the outside world. students prefer teachers who are jovial and lively. Communication can be improved by practicing certain activities on a daily basis. Communication skills are necessary for a person to express his or her views in any situation. The difference between language skills and communication skills lies in the presentation of your ideas. Solutions to Check your Progress 2 1. general awareness. For example. One can acquire communication skills only by practice.

Sentence: There was a lot of conflict between him and his father. To follow someone or something. in all places b. Solutions to Check your Progress 4 1.5 Passage 1 48. He noticed a conflict in the dates of the two meetings. issue. Meaning: 2. Solutions to Section 1. A subject or problem that people are thinking and talking about. issues. Solutions to Check your Progress 3 1. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . hardly ever d. conflict.that's just a side issue.II 50 . What are communication skills? Ans. It is the ability to express our views and understand others' views. The English book is issued in your name. All oceans water is the same shade of blue a. time. at all times c. Can communication skills be developed by reading books on 'communication skills'? Why? Ans. A failure to work or be successful. Meaning: 2. Ans. To give something to someone.3. so that a situation is successful. Communication is a skill and can be improved upon only by practice. Sentence: Issue Meaning: 1. Sentence: The old lady had to hold the railings to keep her balance. Sentence: The rate of muscle protein breakdown was assessed. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. for example) Sentence: Conflict Meaning: 1. Balance Meaning: 1. pursue. An active disagreement between people with opposing opinions or principles. There are still balance payments due on him. Sentence: The car was pursued by helicopters. Communication skills are the skills that enable a person to convey information so that it is received and understood well. Sentence: Pursue Meaning: 1. Division of something into smaller parts. A state where things are of equal weight or force. Write two sentences by using each of the following words in two different meanings: balance. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. Meaning: 2. To be engaged in (a vocation or hobby. An incompatibility of dates or events. He is pursuing MCA from a recognized university. Sentence: Don't worry about who will do it. Sentence: Breakdown Meaning: 1. Meaning: 2. To give several things equal amounts of information. and breakdown. Sentence: My car had a breakdown in the middle of the road. Meaning: 2. or money.

physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. reflected light and yellow pigment from plant life Ans. b. s. Ans. a. x. Ans. n. bb. b. Phytoplankton are m. r. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. Ans. t. c. z. p. continual scolding is not harmful to the child dd. w. f. o. red pigments in coastal waters k. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. Green water near coastlines is almost always caused by i. The social development of a child can be affected by y. children develop socially. g.Ans. Ans. sand color j. microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. b. One inference that can be drawn from this passage is that cc. v. h.II 51 . reflected light and yellow pigment from plant life 4. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. The main idea of this passage is q. infantile pleasures habits infantile pleasures patterns the number of siblings 3. d. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . blue pigment l. Blue light is e. c. at all times d. aa. Ans. The main idea of this passage is that u.

c. jj. All of the above Home and school Playground and classroom Playground and home All of the above 5. Where does the passage say the only child learns his social lessons? gg. b. qq. continual scolding has adverse effects on the disciplinarian Ans. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme .ee. incur personality and behavioral changes. nn. Home life and the people who live with the child affect his development kk. d. mm. Ans. c. This passage implies that victims of Alzheimer's disease may oo. hh. ii. pp. rr. continual scolding does not affect physical development ff. ll. Totally Passage 3 1. Ans. Ans. continual scolding inhibits healthy social development 4.II 52 . not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes.

xx. b. a. vv. remain awake hhh. which was already asked ggg. remember the answer to a question. "debilitating" means ww. According to the passage. In the passage. Ans. hospitalization ccc. d. Ans. bed rest bbb. walk fff. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3. yy. to make feeble to make feeble capability to strengthen stamina 4. a person with Alzheimer's disease might not be able to eee.II 53 . long-term care Ans. there is no cure ddd. remember the answer to a question. uu. zz. The cure for Alzheimer's disease is aaa. drive a car Ans. c. which was already asked ©NIIT Coordinator Guide – Personality Development Programme .2. Symptoms of Alzheimer's disease include ss. long-term care 5. tt.

Ronald asked her to address him by his first name. A desire to learn is a must. These should not be perceived as bribe. Ronald looked puzzled and asked what she meant. During lunch. Give students reading exercises such as passages that contain conversations involving two or more people. Use English or the client's language. Find out if it is acceptable to give or receive gifts. Ronald agreed. you need to:       Determine the degree of formality practiced at the workplace in the client's country.Chapter Two Objectives In this chapter. However. Sheila asked whether they could ‘prepone’ the meeting. Avoid the local language.   Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. ask them to answer the questions given in the relevant exercise. it is important to know about their culture and work ethics. one learns that before you interact with a foreign client. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. When interacting with foreign clients. Sheila asked one of the middle-aged ladies what her husband did. Tell the students that spoken English should be free from grammatical mistakes. she felt it was inappropriate and addressed him as Mr. Arrange group discussions and presentations for the students and ask them to get actively involved in these. She said she wasn't married. Smith. When they met. It was decided that they should meet again after two days. race. ©NIIT Coordinator Guide – Personality Development Programme . Avoid discussing sensitive issues such as politics. Explain the different features of spoken English. This will help them in improving their conversation skills. Ensure appropriate body language. you can use the following approach:    Initiate a classroom session by explaining the basic components of communication skills in a conversation. color. This will help them in improving communication skills and gaining confidence. Tell them the difference between intentional learning and incidental learning. the students have learned to:    Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. etc. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. Gestures and body movements can be perceived differently in different countries. Sheila gave Ronald a silver Ganesha as a gift. The lady just looked away when Sheila asked her why she was not married. After lunch. Explain how spoken English is different from written English. Then. the meeting continued.II 54 . to initiate small talk. a client. This will motivate the students and help them improve their vocabulary. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. After the second meeting. He raised his eyebrows and looked at his colleagues in an embarrassed manner. Tell the students to speak English on a regular basis to improve their conversation skills. After analyzing the preceding case study.

he is practicing iii. The speaker should not speak too fast. lll. clear voice. jjj. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. or too slow. The speaker should pronounce the word correctly. 3. No. so that others get bored. The speaker should use appropriate words or vocabulary.II 55 . Practice enhances the confidence level and improves effectiveness. so that others cannot understand. It is important to know English in order to try for a job in other countries. What are the different features of spoken English? Ans. It is easier as compared to writing. You should always establish good eye contact with the audience. and formatting. such as attending interviews and conducting presentations. Your body language must be an additional support to ensure effective communication. The passage implies that if a student studies for an exam. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. punctuation. Ans. It is important to learn it to pursue further studies abroad. Why do many of us find it difficult to speak in English? Ans. The seminar must be impressive in terms of content and presentation style. Why? Ans. Is spoken English difficult. Your presentation should be crisp and effective. Many of us are not able to speak English because of lack of practice. It is necessary for social prestige and respect. Knowledge of the English language is of great importance because of the following reasons:     It is useful to get a good job. spoken English is not difficult. They are also important for success in different professional situations. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. Solution to section 2. Tell them to improve upon their weaknesses by working on the following points:      You should always speak politely with other members of the organization. 4. The different features of spoken English are:     The speaker should be able to speak clear English so that the listener is able to understand it. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme . Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. 2.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. it will help create a very good impression about the organization. Care should be taken to speak slowly and use the correct grammar and pronunciation. You should be confident about the topic. Name any four reasons why English is important to us.3 (a) 1. Writing English is difficult because you also need to worry about elements such as spellings. and connecting with the audience. kkk.

According to the passage.3 (b) 1. a. d. impulsion 3. dread nnn. in order to learn by intentional learning. tired of learning ttt.II 56 . false or unknown. Einstein thought that they were in trouble. As Hans listened to the lecture of Einstein. repulsion ooo. Highly motivated Solution to section 2. uuu. he understood it well (True/False/Unknown) Ans. a. one must be qqq. When the professor had asked a difficult question. True www. in need of learning Ans. impulsion Ans. unmotivated sss. (True/False/Unknown) Ans. The question asked by the professor was such that Hans had no idea of it.Ans. Highly motivated rrr. Say whether the following statements are true. neglect ppp. (True/False/Unknown) Ans. incidental learning 2. False vvv. In the passage "motivation" means mmm. True ©NIIT Coordinator Guide – Personality Development Programme .

Einstein was tired and was not in a position to deliver a lecture. interest in space travel d. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. Hans delivered a lecture in place of Einstein. Hans performed well. sense of humor h. Why did Hans give lecture in place of Einstein? Ans. They left the university with Hans driving. g. Answer the following in a phrase or sentence each.” ©NIIT Coordinator Guide – Personality Development Programme . sense of humor Ans. False yyy. Did Hans perform well? Pick out words from the story in support of your answer. modesty dddd. He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. fictional aaaa.II 57 . c. 49. space travel. true Ans. (True/False/Unknown) Ans. Amusing bbbb. So. False 2. Ans. These words were first spoken by Einstein (True/False/Unknown) Ans. interest in space travel eeee. Yes. b.xxx. "It is a pleasure to drive a genius like you". true f. and joined in the applause at the end. Einstein studied Science. and television. curiosity ffff. i. What kind of story is this? zzz. Which of the following qualities made him a great scientist? cccc. What did Einstein study? Ans.

and E. l. William was actively engaged in first class cricket. n. he chose cricket for a profession. In fact. He held the record for the highest individual score for many years.j. k. had memorized Einstein's lecture iiii. ©NIIT Coordinator Guide – Personality Development Programme . should the credit go to Grace regarding the game of cricket? Ans. impersonated Einstein hhhh. Hans laughed and replied to the professor that the question was not at all difficult. In that year. What is the record of Grace as a batsman and bowler? Ans. He had an attack of cerebral hemorrhage a few days before his death. He was about 70 kg in weight. He was a tall man. What happened to him? Ans.II 58 . c. William Gilbert Grace was the greatest and most attractive personality in cricket. Einstein called Hans a genius because he: gggg. He was the first one to score a triple century in first class cricket.) Solutions 50. He received a testimonial and a letter of congratulation from the Prince of Wales. They also were cricket players. he was a fast bowler. He belonged to a family with a cricket background. Grace. What was Hans's reply to the question of the professor? Ans. He scored 100 runs or more on 121 occasions. His highest score in tests was 344 runs. In addition. He was enthusiastic about cricket from the tender age of six. M. Ans. Dr. His father and uncles were enthusiastic about the game as his elder brothers Henry. William Grace died on October 25. William Gilbert Grace had a splendid physique. it was so easy that even his driver could answer it. Grace's career was 1895. m.346 runs and also completed his hundredth first class century. In what aspect. had presence of mind jjjj. 6 feet and 2 inches in height. William Grace found himself in an atmosphere charged with cricket. he scored 2. He had an attractive personality with strong features and long black beard. had presence of mind (Because the passage for the below section is not available in the Student Guide. The most remarkable year for Dr. o. He was sixty-seven years old. Describe the physical appearance of William Gilbert Grace in a line or two. Although he was a doctor. did not let Einstein down Ans. How did he consider cricket? Ans. 1915. Grace scored nearly 55000 runs with an average of 43 runs per match. Alfred. the answers have been researched by using the Internet.

They sing very well. He has not given his final exams yet. He couldn't cope up with the class.Solution to Section 2. Rain is coming very heavily. Ans. Identify the error and correct the same. My sister is getting her ears pierced this evening. 9. He couldn’t stay with the class. Can you describe that picture? 7. She sings well. It is raining very heavily. He has not yet appeared for his final exams. He discusses about politics Ans. Sugar is available freely in the market Ans. ©NIIT Coordinator Guide – Personality Development Programme . 6. He discusses politics. She sings well.II 59 . My sister is getting her ears bored this evening. They sings very well. 3. Ans. Isn't it? Ans. 2. Ans. Ans. 8. 1. Can you describe about that picture? Ans. 4. Doesn’t she? 5. Ans.4 The sentences given below are examples of sentences with common errors. Sugar is available for free in the market.

10. The teacher is delivering a lecture. The teacher is giving a lecture. Ans.II 60 . ©NIIT Coordinator Guide – Personality Development Programme .

"I particularly like all these _______(bright) colors in your paintings". 58. Explain to them the importance of good writing skills. Right order of sentences in a paragraph. Writing includes several other fields or subskills. The subskills are:       Right order of words in a sentence. ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. This will help them in various tasks. Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. My old car broke down yesterday. I hope it can be mended _____ (cheap). Ice-cream sales rose ________ (steep) last August. ask them to do the following exercise. 60. Explain to the students the importance of proper grammatical usage while writing a document. Out of all the subskills. you can use the following approach:     Initiate a classroom session by defining writing skills. and using correct grammar. Then.Chapter Three Objectives In this chapter. Sting is a _______ (marvelous) singer. Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. Proper format. Appropriate choice of vocabulary.II 61 . There was a _______(sudden) increase in sales. she's got _______ (beautiful) songs as well. Proper usage of punctuation marks. using simple and appropriate words. Correct usage of grammar. My father drives ________ (slow). Jimmy has got a ________ (tremendous) collection of stones. To become a good professional. 52. He broke the news to her _______ (gentle). the students have learned to:     Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. 57. you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. such as preparing presentations. It _______(rare) barks. he whispered _______ (soft). Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. 55. 54. Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. Writing needs a lot of practice. 56. I am a fan of France Gall. Ask them to redraft their document according to that checklist. 53. She not only sings _______(beautiful). My dog is very ________ (silent). 59. Ask the students to write their views on improving writing skills. Explain the importance of redrafting a document. Provide the students with a checklist to help them redraft documents. Introduce the features of good writing skills. correct grammar usage is an important and basic subskill of writing. Tell the students about subskills such as using the correct sequence of words in a sentence. For example. He ______ (seldom) exceeds 40 mph. it is important for them to learn correct grammar. Discuss their views and share with them the various ways in which they can improve their writing skills. You cannot acquire good writing skills in one attempt. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . Although IT professionals do not emphasize on the use of grammar.

that. No. and which. 9. 5. to combine sentences. The different subskills in writing are:         Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. ©NIIT Coordinator Guide – Personality Development Programme . What are the differences between the language of speech and the language of writing? Ans.II 62 . Then. 11. 2. give them the following checklist for evaluating their report: S. Style. words. 10. Mention the different subskills in writing. 7. Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. Grammar: Helps to ensure that the document is grammatically correct. Discuss the importance of each one of them. 6. whereas the language of writing consists mainly of complete sentences. 1. Cohesion: Helps to identify the completeness of a sentence or a paragraph. Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. 2. 8. Sections 3. It also helps to ensure that the sentences are able to convey the complete meaning. Ans. 3. 4. such as but. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. format.Ask students to prepare a report on any topic. The differences between the language of speech and the language of writing are:  The language of speech consists mostly of broken utterances. Coherence: Helps to identify the appropriate usage of connectors. and phrases.6 1. 12. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions.

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In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.

3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.

4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:

   

Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.

5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.

6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.

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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.

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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:

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Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.

Certain steps that can help an individual in improving his writing skills are:

    

Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar

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if any. such as coherence and cohesion. I would have done it yesterday. and length of the letter.Chapter Four Objectives In this chapter. Introduce letter writing to the students. Discuss the importance of organization of the body of the letter.II 66 . Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. Instruct the students to identify the features of a good paragraph. the students have learned to:   Write paragraphs Write letters Focus Areas To conduct this session. format. the children still hadn't finished dinner. Discuss the guidelines for letter writing. Tell the students about the importance of grammatical accuracy while writing. Explain to them the importance of linking devices in a paragraph. such as first of all. Errors in Tense formation Incorrect: He throwed it out the window. Past: If I had time. Explain to them what paragraphs are and why are they required. whereas. discuss the tips to achieve coherence and cohesion in a paragraph. content. I would do it now. Correct: He threw it out of the window. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. the children still didn't finish dinner. Also. consequently. language. Instruct the students to use appropriate vocabulary and correct punctuation. Present: If I had time. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. and organizational pattern of a letter. you can use the following approach:       Initiate a classroom session by giving a brief introduction on writing skills. and on the other hand. Correct: There are many reasons why I can't help you. In addition. I will do it tomorrow. Errors in Subject .Verb Agreement Incorrect: There is many reasons why I can't help you. List the restrictions imposed when writing formal letters. In addition. You can discuss some of the errors that the students generally make while writing. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. Provide the students with a sample letter. Instruct the students to write letters on specific topics to check their progress. Instruct them to identify the layout. Errors in Conditional Sentences Future: If I have time. based on format. Correct: When I came home. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. Discuss the problems they may face. as given in the Additional Inputs section. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are:     Errors in Verb Tense Incorrect: When I came home. Introduce the students to paragraph writing. Share tips to help them overcome these problems and improve their letter writing. Explain to the students the shortcomings in their paragraph writing. For this. Explain to students the differences between formal and the informal letters. explain to the students the use of various linking words and phrases. Explain to them the importance of layout and format of a letter.

Correct: Texas is bigger than any other state in the United States.   Guidelines for Writing Letters Use the following tips to write a letter:  Identify the nature of letter. If you are applying for a job in an organization. Alice. whether it is formal or informal. Jane. it should be informal. (How easy?) Most adverbs are formed by adding -ly to the adjective. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. lesser time you have for reading. Errors in Parallel Comparisons In parallel comparisons. (How does she cook?) This exercise is relatively easy.  Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English:  Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. An adjective describes a noun and answers the ‘what kind’ question. ©NIIT Coordinator Guide – Personality Development Programme . Correct: The more you practice. but a few of the class are here. Incorrect: Of the two books. Correct: The busier you become. but a few of the class is here.Fred. if you are writing a letter to your relative. this one is best. the better you will get. Incorrect: Everyone on the project have to attend the meeting. Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. Jane. check if the correct form has been used. you will get better. For example.  Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well. Correct: Of the two books. Correct: Everyone on the project has to attend the meeting. the less time you have for reading. Correct: John is absent. Make sure the correct form has been used. it should be formal. this one is better. Example: She is a good cook.Object Incorrect: All of us . and I . Incorrect: That is the most important of any other reason. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. Example: She cooks well. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent.II 67 . Correct: All of us . Incorrect: The busier you become. Incorrect: The more you practice. Incorrect: Texas is bigger than any state in the United States.were late. Correct: That is the most important reason. and me . Correct: The young man writes badly. Correct: She looked very good.were late.Fred. Alice. Errors of Illogical Comparatives Check comparisons to make sure they make sense. Errors in Pronoun Subject .

do not use abbreviations and symbols. The header of the e-mail message contains the following fields:      'To' field: The recipients' e-mail IDs are written here. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. formal letters should be precise and to the point. Ask the students to draft a letter and then assess their progress based on the following parameters:      Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. Use standard font and color. The organization of the body of the letter is also very important. while the body comprises the main message.II 68 . Identify an appropriate length for the letter.   Identify the nature of language and style to be used in the letter. For example. The following parts are included in the body of the letter: • •  The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. Detailing: This is the actual content or body of the message. Avoid describing highly confidential issues. Security and privacy: • • •  Use the 'Bcc' field for multiple recipients. Closing: It includes the conclusion or the summary of the message. E-mail etiquette: • • Do not use letters in uppercase. Keep the message short and simple. Proofread and check spellings before sending the message. Use an appropriate greeting. Use business English. 'Cc' field: 'Cc' stands for carbon copy. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. Avoid using angry or offensive language. Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages:  Clarity: • • • • • • •  Use an appropriate subject line. The layout of the letter makes the first impression on the receiver of the letter. ©NIIT Coordinator Guide – Personality Development Programme . This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. Avoid describing legal or controversial issues. Quote accurate data/facts. you can use abbreviations and symbols. The header contains the recipients' addresses. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. 'Bcc' field: 'Bcc' stands for blind carbon copy. For example. If you are writing an informal letter. if you are writing a formal letter.

conflicts. jokes. and personal complaints about coworkers. Do not send e-mail messages to discuss confidential matters such as disciplinary action. It is important because all the sentences in the paragraph are directly related to it. and sarcasm. acronyms. Avoid using chat language.II 69 . A topic sentence is the sentence in a paragraph that explains the main idea. A paragraph revolves around one main idea. It is used to arrange content into small. ©NIIT Coordinator Guide – Personality Development Programme . and emotions. What is a paragraph? Ans.• • • • Avoid sending spam or unsolicited mass mails. easily readable bits. What is a topic sentence? Why it is important? Ans. b. Avoid humor. Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. A Paragraph is a group of sentences.

7. 6. ©NIIT Coordinator Guide – Personality Development Programme . sweet potatoes and cranberry sauce.5. They help establish a relationship between two sentences. Sending mails by post may be expensive. Later. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. For example. on the other hand. and at least four pies. Cohesion means unity of thought. a mixture of bread and spices. Examples of linking devices are first of all. and at the end of the day we are as stuffed (full) as the turkey. The receiver can use the information sent by e-mail and can manage the data easily. and at the end of the day we are as stuffed (full) as the turkey. Everyone eats more than usual.c. the speed at which e-mail is transferred from one place to another is much faster than post. Thanks giving is a family celebration. They prepare many traditional foods such as turkey. Ans. On this day the Americans remember the first thanksgiving feast of the early American colonists. What is coherence? How is coherence achieved in a paragraph? Ans. In my family everyone brings a special dish for the thanksgiving meal.II 70 . the information received can be forwarded to another destination with some addition in the content. This organization of data is not possible in the case of post. large information can be sent from one place to another. E-mail and Post are similar in some respects but different in others Ans. What are linking devices? Why are they important? Ans. 2. sweet potatoes and cranberry sauce. 62. d. depending on the distance and the quantity of information being communicated. The content that is sent or received may be formal or informal. On this day the Americans remember the first thanksgiving feast of the early American colonists. However. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. e-mails are free of cost but post is not. 67. Everyone eats more than usual. They prepare many traditional foods such as turkey. and at least four pies. My aunt bakes a turkey and fills it with stuffing. My relatives also make vegetables. 63. Coherence means logicality. It is an important feature of paragraph writing. 3. The sentences should be arranged in the following order: 1. Thanks giving is a family celebration. and whereas. What is cohesion? Why is cohesion important in a paragraph? Ans. They are similar in some respects but differ in others. salads. In my family everyone brings a special dish for the thanksgiving meal. Solutions to Section 4. E-mail and post are different means of communication.1 Write paragraphs on the following topics: 1. 2. It is also an important feature of paragraph writing. 65. salads. a mixture of bread and spices. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. Linking devices are words or phrases that are used to connect two or more sentences. 66. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph. In both email and post. 4. 61. 5. My aunt bakes a turkey and fills it with stuffing. e. My relatives also make vegetables. 64. In addition.

e-mail can be shared among various users efficiently and effectively. 5. whereas a message sent through fax is delivered within a few minutes. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. The telephone and post are different means of communication. In e-mail. City Public School R. the person can hear the voice of the other person whereas in post. Electronic communication. To send a fax. Fax is very different from an email Ans. you need a fax number to identify the fax machine at the receiver's end. The transmission speed of the telephone is very high as compared to the transmission speed of post. Two fax machines are required to send and receive messages. which is not possible in the case of telephone. E-mail can carry files in the form of attachments. Post is cheaper but slower than fax. there is direct one-to-one interaction. 3. 7. Telephone communication is entirely different from that of a post Ans. The transmission speed for both is very high. Fax also converts messages into electric signals that can travel through telephone lines. The telephone and fax are similar to each other in many aspects.2. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. The telephone converts sound signals into electric signals.II 71 . E-mail and Telephone differ in many ways Ans. post allows you to send and receive a large quantity of information. They both provide a moderate level of security. 6. In telephonic communication. E-mail allows various users to send large amounts of information to the other users. whereas fax provides electronic communication. In contrast. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. A message sent through post needs a postal address to reach its destination 4. However. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form. Post and Fax are different in many respects Ans. Post and fax are different in several respects. which can be transmitted over the line. The usage of telephone is more convenient as compared to e-mail. Ans. because of its speed and broadcasting ability.K. Both fax and e-mail are modern means of communication but are different from each other is several aspects. E-mail is a much better medium of communication in comparison with other transmission methods.2 1. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. However. Post provides simple communication. e-mails enable us to send large amounts of data and stored it for future reference. Both e-mail and the telephone are means of communication but differ in many ways. A message sent through post is delivered to the receiver in many days. persons can only read the messages written by the sender. Solutions to Section 4. Telephone and fax share certain common features Ans. In a telephonic conversation. the transmission speed is slow as compared to fax. Both telephone and fax use telephone lines to send and receive messages. It is very easy to manage data because e-mail enables you to send the same information to different users easily.5. In addition. data can be managed more easily in e-mail. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . Email is preferable for many reasons Ans.

which are more cleaner. I am James. colonies like Nandnagri. and greener due to regular maintenance. the residents have become easy victims of water-borne diseases. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. is not paying equal attention in providing civic amenities to the residents of different parts of the city. Due to nonavailability of pure drinking water. It is unfortunate that the Municipal Corporation. Yours faithfully. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. In contrast. The drains are open and keep overflowing with garbage and dirt. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . James School Leader 2. There are certain parts of New Delhi. school leader of the City Public School. Thanking you. These are areas where VIPs and the rich reside. I hope you be able to spare some precious time from your busy schedule and grace the occasion. 2005. inhabited mostly by low-income groups. The residents fear outbreak of diseases anytime. are left to rot and stink. Our principal will preside over the function. spacious. Your presence shall be a source of inspiration to the students. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. Our school is going to hold an annual function on 25th Sep. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. Supply of water is very irregular and inadequate. Ans.The District Collector Delhi Subject: School Annual Function invitation Sir. Heaps of dirt keeps lying on the streets. south Delhi. Delhi. particularly. It will be a privilege for us to have you as our chief guest for the annual function.II 72 . The Principal will read out the annual report highlighting the achievements of the school in academics and sports.

I have received the certificates for Roll Number 134567. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi.3. Adhiraj Singh B.II 73 . Ans. Unfortunately.Sc. which belongs to Parul of B. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones. Subject: Received wrong set of certificates Sir. 0234567 ©NIIT Coordinator Guide – Personality Development Programme .Sc. I am facing a great amount of inconvenience due to the nonavailability of my certificates. had appeared in the B. I.Sc. I request you to ask the concerned staff to send my certificate as soon as possible. a student of XYZ College. I have submitted Parul Sharma's certificate in the university office. IT (II) year Roll No. My roll number is 0234567. Yours faithfully. Adhiraj Singh. IT (II) year examination. IT (I) year.

For this. Yours lovingly. How are you? I hope all of you are doing well at home. so you must be feeling homesick. please do come and meet me. In case you get time. . course in Faridabad. Ans. Rest is fine here and please do reply as soon as possible. Ans.000/-. My new session will be starting in the month of April. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari. But I really wish we were in the same college. Imagine you are staying in a hostel. course. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons. You will be glad to know that the results of the annual examination are out and I have passed with distinction. Do take good care of yourself. I need to buy certain books and submit the fees for the new session. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. This would have made lot of difference. Our session has started and I too am trying to adjust to the new life. This is the first time you have been staying away from home. In addition. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B. Firstly. 2. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also.II 74 . I need to purchase stationery. Mata Gujri Hostel Balawala Dehradun 14 sep. I can’t wait to meet you during the upcoming vacations. I will be able to meet all my requirements if you can send me Rs.E. I have made a few friends. Yours affectionately. John ©NIIT Coordinator Guide – Personality Development Programme . as we would have enjoyed our college life as we enjoyed our school days. Fortunately. I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. The first few days are tough.4. 2005 My dear Dad. Hope you are doing fine. I came to know from your brother that you are staying in a hostel. XYZ 5.E.

italics. In this process. the students have learned to:     Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas. bold typeface. Anticipating and determining the meaning of words. However. they should also concentrate on nonverbal signals. the students should read the complete text slowly and carefully to identify the relevant information. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section. and various layout features.II 75 . Ask the students to take a reading ability test by reading the comprehension given in Section 5. After skimming. Tell the students that reading refers to the ability of understanding any written language and is central to any profession. Understanding the paragraph structure. you can use the following approach:    Initiate a classroom discussion by explaining the importance of reading in our daily lives. Tell them how reading improves one's perception and develops the thinking process. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. ask them to attempt the relevant questions. Discuss what is reading and what are the various types of reading. This skill is utilized more than the other communication skills of writing and speaking.    Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. Explain the difference between direct and indirect speech while reading. Then.Chapter Five Objectives In this chapter. ©NIIT Coordinator Guide – Personality Development Programme . making comparisons. These include elements such as fonts.4. This process is known as scanning. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. Understanding nonverbal signals. Explain to the students that reading involves comprehending and understanding a written document. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time. Explain the importance of reading and how it can improve one’s personality. the students should be able to understand the purpose and general content of the text. they can go for surface level reading when reading for pleasure. It also involves drawing inferences. Understanding the text structure. and asking questions. Explain to the students. underlines. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. Tell the students that effective reading can be understood as a scientific process that involves:      Skimming and scanning. the benefits of the ability to read well.

paragraphs. if any. A paragraph consists of the following parts:    The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. Most texts start with a title and sometimes a subtitle. each paragraph can have its own subtitle. an adjective. What is reading? Ans. These sentences may contain arguments. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. The introduction part mostly informs the reader about the content of the document. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. Each paragraph deals with one aspect of the subject. Captions: Represent comments on figures. or an adverb. It is an important part of communication. Subheading: Presents a brief summary. The number of sentences and words in a paragraph depends on the subject. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. a noun. the students should look for the following clues and indications:     Determining the word class: Understand if the word is a verb. Determining the function of the word: Understand the function of the word in the sentence. between that word and a word that is familiar to them. chapter. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences.These layout features are:     Heading: Refers to the title at the top of a document. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. Understanding the Structure of Text The structure of a text consists of various parts. or an explanation of a particular section or chapter. On an average. which can also be used within a paragraph. Paragraphs are linked in a logical way by link words.II 76 . Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. examples. or section. The heading indicates the subject matter being discussed in a particular document. an introduction. The second part: Consists of sentences that develop the main idea of the paragraph. ©NIIT Coordinator Guide – Personality Development Programme . and summary. details. or section. To anticipate the meaning of a word. The conclusion part puts the subject matter in the right perspective. Figures: Represent pictorial representation of an idea or a concept. therefore. such as title. Reading means understanding text. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. Determining the relation: Understand the relation. page. paragraphs contain between 75 to 150 words. that is. and other supporting evidences. explanations. how is it related to the other words in the sentence.

Who. Deeper level reading involves concept forming. They are: Ans. Reading is done for a variety of purposes. and critical evaluation of the relevant content. Reading is of two types. To help students determine what to read and how to read. gaining information. Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities. "make the best of the opportunities".II 77 . interpretation. Why is reading important? Ans. Why is loud reading not 'reading'? Ans. 5. Who will be able to make the best of the opportunities? Ans. Solutions to Check your Progress 2 1. 3. 6. Reading is important to understand any piece of text. refer to? Ans. To encourage students develop a reading habit. 4. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. according to the author. What does the phrase.2. Surface level reading is done mainly for pleasure. Usually. Loud reading seldom leads to understanding the content. we make notes. and seeking pleasure. What are the different kinds of reading? Ans. it is not considered as reading. surface level reading and deeper level reading.         Ans. 3. 2. Reading is an important communication skill. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. learning a subject. The two purposes of this lecture are: Ans. 4.    Ans. Reading has many advantages. B ©NIIT Coordinator Guide – Personality Development Programme . such as preparing for examinations. So.

For writing impressively. How does reading a novel improve one's personality? Ans. Indians have the good opportunity for exposure to the native variety of language. Reading a novel helps us to develop a wider area of perception and a coherent thought process. you will be able to write more impressively. Do you agree with the view. Printed books in the native language are easily available and are within the reach of a common man. Why does the speaker say that reading is a good source of entertainment? Ans. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. 10. Why? Ans. 7. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text.II 78 . Slide2 supports this view. 12. 9. Yes. 8. the speaker emphasizes the need for exposure to the native variety of English to non-natives. Does the speaker emphasize the need for exposure to the native variety of English? Ans. Yes. reading is a must. Yes. which leads to an improved personality. one should have a deeper understanding of the topic and a good vocabulary. the passage suggests that reading helps to improve writing skills. you can improve your vocabulary. We read textbooks and other related books. By developing your reading habits.We do not develop concepts. Do Indians have a good opportunity for exposure to native variety of language? How? Ans. We develop concepts. For both these requirements.Presentation and Public Speaking. This is because getting the reading material in printed manner in the native language is very easy. I do agree with the view that reading helps improve writing skills. ©NIIT Coordinator Guide – Personality Development Programme . Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. 11. and a whole lot of other things. As a result. magazines. We read newspapers. Yes. Yes. Refer to Unit 7.

Solutions to Check your Progress 3 1. Mohandas was impressed by Sheik because he was tall and strong. Which benefit of reading. Sheik advised Mohandas to eat meat if he wished to grow tall and strong. according to the author.13. Why? Ans.. is not known to many people? Ans. What did the Sheik advice Mohandas? Ans.' What was Mohandas against? Ans. 14. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression. 2. In addition. people who regularly read newspapers. One should not read without interest because the reader will not be able to understand the piece of text in such a situation. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. The development of thinking processes is a benefit of reading that is not known to most people. the reader will not be able to recall the text when he or she needs it. yet he was much impressed by Sheik. People should read newspapers and magazines on a day-to-day basis. 16. As a result. These two aspects help in maintaining good social interaction. 15. Reading improves our personality and general awareness. 'Sheik had a bad reputation. What does the speaker suggest to the students to read.II 79 . 'He was not against eating meat. Why should one not read without interest? Ans. Mohandas was against telling a lie to his mother. 17.. Name some material that people need to read on a day-to-day basis? Ans. Can you add to the list? Ans. ©NIIT Coordinator Guide – Personality Development Programme . The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully.' Why was Mohandas impressed by the Sheik? Ans. 3.

and wire. The Congress held a meeting in Kakinada in 1923. which agree with the statements in the passage. The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . The planes of today are made up of Magnalium.4. Mohandas stole money to buy cigarettes. Indians were fighting against the British to gain freedom. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. which are related to the passage. How the experiment was conducted by the Wright Brothers an important event? Ans. What was the important thing the Wright Brothers did in 1903? Ans. Why did Mohandas have to steal money? Ans. The plane made by the Wright brothers was made up of wood.II 80 . Write the letters indicating the six true statements in your answer book. The little girl in the story was Durgabai. These are among the six sentences. Solutions to Check your Progress 6 Read the following sentences. 2. How was the plane made by the Wright Brothers different from the modern planes? Ans. 2. People who had put up the exhibition bought a ticket for Nehru. Solutions to Check your Progress 5 1. The experiment conducted by the Wright brothers enabled humans to fly. 4. Ans. What did the Congress do in Kakinada in 1923? Ans. 3. The Wright brothers made the first aeroplane in 1903. 3. Who bought a ticket for Nehru? Ans. Solutions to Check your Progress 4 1. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. Against whom were the Indians fighting? For what? Ans. Who was the little girl in the story? Ans. canvas. 5.

They said. 6. 2. 5. "Can you kindly lift this bag for me. The child said. "I hate to go late. "We do not go to the computer center from tomorrow." Ans. 4. 7. He admitted that he hates to go late. He said. "Why have you given me only 3 marks for this answer?" Ans." Ans. "Did you pay my fee yesterday?" Ans. Govind asked me if I had paid his fee the previous day. The child exclaimed that it was a long snake. ©NIIT Coordinator Guide – Personality Development Programme .H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech. 1. Peter asked me to show him the way to Lal Bagh. Mary requested me to lift that bag for her. "Oh! What a long snake!" Ans." Ans. Sita asked me why I had given her only 3 marks for that answer. "Will you please show me the way to Lal Bagh. Govind said. Sita said.II 81 . 3. Mary said. Peter said." Ans. They said that they will not to go to the computer center from the following day.

express moral judgments. proceed. "You should report by 5 o' clock in the morning. presented. given formally or officially. also write the other possible meanings for the same word. 10.8. A purposeful or industrious undertaking (especially one that requires effort or boldness). given as a gift. ©NIIT Coordinator Guide – Personality Development Programme . "All of you should submit the record notes by tomorrow evening. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon.4 1. The teacher ordered all the students to submit the record notes by the following evening. Burdened psychologically or mentally. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. A period marked by distinctive character or reckoned from a fixed point or event. Secondly. concerned with worldly rather than spiritual interests. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. The teacher said. the tangible substance that makes up a physical object. Absent-minded dreaming while awake. She said." Ans. dignified manner or conduct.II 82 . Solutions to Section 5. 9. Characteristic of false pride. Absence of light or illumination. have an emotional impact upon. Free from emotional agitation or nervous tension. relevant information or interconnection. the state of being held in low esteem. The officer said to his subordinates. She rued the fact that she had answered all the questions incorrectly in the exam. having an exaggerated sense of selfimportance. Absence of moral or spiritual values. Ans. "What a pity I have answered all the questions wrong in the exam!" Ans." Ans. to change location. The officer ordered his subordinates to report by 5 o' clock in the morning.

ordinary men and women become heroes. In prison one cannot write long letters. u. The ten comprehension questions covering the entire text are: 68. ©NIIT Coordinator Guide – Personality Development Programme . v. s.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. r. Ans. x. 3. t. A deceptive manoeuvre (especially to avoid capture). wwww.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. and then even simple. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p. according to Nehru. Completely clear and fine. quietly or secretly. and history becomes stirring and epoch-making. The ten multiple choice type comprehension questions covering the entire text are: 69. He was weak. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. elevated in nature or style. vvvv.II 83 . w. Letter was not sufficient to convey all his thoughts. what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. who came to Karnasuvarna. He did not have time to write uuuu. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. q. Ans. to avoid being observed. Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. Characterized by absence of emotional agitation. Live (in a certain place). 2. Why was Nehru not able to convey everything that he wanted in his letter? tttt.

Jesus Christ kkkkk. Godan ©NIIT Coordinator Guide – Personality Development Programme . My Experiments With Truth sssss. Why did Hiuen Tsang come to India? xxxx. to discuss eeeee. Mussolini ppppp. Mahatma Gandhi hhhhh. To whom is this letter addressed? fffff. c. The best way to distinguish between right and wrong is: bbbbb. Jeanne d' Arc cc. Indira Gandhi was inspired by the story of: jjjjj. Who started the Russian Revolution? nnnnn.Ans. Indira Gandhi bb. to discuss aa. d. Which is the most famous book of Nehru? rrrrr. Jeanne d' Arc mmmmm. Lenin ooooo. For adventure yyyy. Napoleon Bonaparte lllll. a. a.II 84 . c. For knowledge zzzz. b. For knowledge z. For trade aaaaa. Stalin Ans.Adolf Hitler Ans. The Discovery Of India uuuuu. Sarojini Naidu Ans. Indira Gandhi ggggg. to give sermons ccccc. Abraham Lincoln qqqqq. to read Ans. Lenin dd. to argue ddddd. For touring India Ans. Geetanjali ttttt. Letter was not sufficient to convey all his thoughts. y. Kamla Nehru iiiii.

Write a summary of the letter without losing meaning of the text in about 150 words. Nainital ffffff. ©NIIT Coordinator Guide – Personality Development Programme . c. Indira Gandhi was born in the year: zzzzz. The Discovery Of India ee. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. he sent her invaluable advice and his blessings. 1923 aaaaaa. Instead of the usual material presents. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. Where was Nehru imprisoned? dddddd. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. Naini prison. Write a paragraph on Nehru's love for his daughter based on this letter Ans. he reaches out to her from the prison through a letter. Lenin. 1914 Ans. she should never do anything in secret as if she had something to fear or hide. it is evident that Nehru loved his daughter deeply. Ans. 1917 bbbbbb. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. Bapuji xxxxx. the best friend of his daughter could be: vvvvv. None of these Ans. 1921 cccccc. Nehru himself wwwww.II 85 . Like a good father. and told Indira that she should stay inspired by such people and serve her country. Tihar jail gggggg. b. 1917 gg. On her birthday. c. Naini prison. Andaman and Nicobar Islands eeeeee. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. Nehru reminded Indira of heroes such as Jeanne d’ Arc. and Mahatma Gandhi. Her mother yyyyy. Sarojini Naidu Ans. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. 5.Ans. According to Nehru. b. If she ever found herself in doubt. Her mother ff. Nainital 4. Through this letter.

6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:

  

This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.

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Chapter Six Objectives In this chapter, the students have learned to:

  

Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions

Focus Areas To conduct this session, you can use the following approach:

  

Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:

    

Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.

After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"

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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:

   

Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility

Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.

2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.

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it was not true that the stranger did not like small children at all. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. The happiest person at the end of the story is Schwamm’s son. 4. The stranger. ©NIIT Coordinator Guide – Personality Development Programme . The train halted at Saharanpur. The moral of this story is that determination is as important as taking the initiative to achieve a goal. 6. inspite of his past happenings. 5. The girl collected her things. who dislikes children because of his wife’s death. subconsciously knows that his belief is baseless. boarded the train. Write a critical appreciation of the short story in about 100 words. Is there any message by the author? Ans. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. Why did the stranger hate children? Did he really hate them? How do you know? Ans. Schwamm decides to board the train to wave at his child. develops feelings for the little boy and does the same just for the sake of his happiness. The father was keen to make his son happy. Solution to Section 6. who is very sensitive and emotional. The stranger thought that the kid was the reason for his wife’s death. The blind man started talking to the girl in a very friendly manner.3. What is the central idea of this short story. It tells us how little incidents can make huge changes in our life. Schwamm was a very loving and a kind-hearted father. One man. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. Comment on Schwamm as a loving father. who regains hope and faith in everything because finally a man waves back at him. and tries to fight it by going and waving back at Schwamm’s son. Ans. However. he went to a different city to board a train. Just for his child's sake. He loved his child a lot. The story revolves around a small kid.II 89 . The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy. and waved his hand in response to the small child. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. not even a single passenger from the train waved back.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. said goodbye and got down at the station. The stranger hated children because his wife died while giving birth to their first child. Just to make his child happy. Ans. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. The stranger woke up early in the morning.

2005.Solution to Section 6. The suicide bombers escaped from the police. Did Mary came to school today ? 3. Ans. Ram has not paid the telephone bill. The school is reopening on August 1. Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme . Ans. When is the school reopening ? 4.II 90 . Ans. Has Ram paid the telephone bill ? 2. Ans. 1.5 Convert the following statements into interrogative sentences. Mary did not come to school today.

you need to:     Limit the content to a few key points: The content of the presentation can be chunked into key points. Then. Explain to the students the importance of using visuals in a presentation. Discuss the advantages and disadvantages of the various methods of presentation. Each slide should contain a maximum of six points. After the objectives have been clearly established. stories. Tell the students to follow the method with which they feel comfortable and confident. nationality. you can take the following approach:        Explain the various steps that the students should follow to create a successful presentation. The content and the style of presentation should match the objectives. Tell the students that further analysis of the audience in terms of age. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section. organize the material around the objectives. sex. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. Preview key points: The key points of the presentation should be mentioned in the introduction. you need to:    Capture the attention of the audience: Use jokes. Explain the importance of body language while delivering a presentation. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. Tell the students that rehearsals must be conducted before delivering the final presentation. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques.Chapter Seven Objectives In this chapter. Explain to the students the various methods of delivering a presentation. the objective of the presentation needs to be clear. the students have learned to:    Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. Inform the students about the importance of organizing a presentation. They should look confident and establish good eye contact with the audience. Tell the students that analysis must be carried out throughout the presentation. Tell them how visuals can help them in making a presentation successful. Tell the students to use body language as an additional support. Discuss the structure of a presentation. quotations. Body In the body. Explain each point adequately: Any point that may be new to the audience should be adequately explained. which helps in modifying the presentation according to the response of the audience. The structure of a presentation consists of three parts:    Introduction Body Conclusion Introduction In the introduction. ©NIIT Coordinator Guide – Personality Development Programme . or questions to capture the attention of the audience. Writing a content outline before the presentation helps present a structured presentation. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. and background knowledge should be made before the presentation.II 91 . Structure the information properly: The information must have a logical structure and order. brainstorm and collect all the relevant material.

lack of confidence and presentation skills can result in poor performance. No.II 92 . however.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear. you need to:    Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out. Explain to the students that lack of performance does not necessarily mean lack of knowledge.1 5.3 2. Ask the students to give a PowerPoint presentation.5 3 3.1 4.2 5 5.2 4 4.3 5.2 2.1 2 2. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success. audible voice Used correct pause. A logical flow will also help in easy transition from one topic to another.1 3. Any doubts can be clarified at this time. 1 1.4 2. Conclusion In the conclusion.4 5. You might be having complete knowledge of a subject. Encourage questions: Questions should be encouraged at the end of the presentation. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved.1 2.1 6. This also ensures a quick revision of the content.5 6 6. Ensure that the ideas keep flowing: One key point should lead to another.2 5. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . stress. Evaluate the presentation on the basis of the following parameters: S.

graphics. At any point of time. the students need to:       Structure the content logically. ©NIIT Coordinator Guide – Personality Development Programme . Dress appropriately. Common Visual Aids The commonly used visual aids are:        Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors. font sizes. and styles in a presentation. and are made of a thick. Markers of different colors can be used on a whiteboard to write or highlight information on the board. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. Follow certain guidelines while delivering the presentation. Whiteboard: A whiteboard is similar to a blackboard. or additional data. Use visual aids appropriately. Use effective strategies to remember the content. They are attractive to look at and are cost effective. Prepare for the presentation well in advance. 7 7. Handouts: Data in the form of figures.S. charts. transparent plastic. bullets. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. No. charts. types. or diagrams that does not fit in the transparency are distributed to the audience as handouts. They are cheap and affordable.1 8 8. the presenter can flip back to a previous page and refer to it.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. They can be used more than once. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text. Posters: Posters are large sheets of hard paper and can be used to depict pictures.II 93 .

©NIIT Coordinator Guide – Personality Development Programme .II 94 .

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