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Coordinator Guide – Personality Development Programme - II 1
CH A PT ER - SPEC IF IC IN PU T S: P A R T - I
Chapter One Objectives In this chapter, the students have learned to:
Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning
Focus Areas To conduct this session, you can take the following approach:
Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.
Coordinator Guide – Personality Development Programme - II 2
Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.
Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.
Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:
Coordinator Guide – Personality Development Programme - II 3
did not overlap the button. sidebars. For example. After the templates were finalized. David also suggested John to include some examples in the script. to make it more effective. he suggested that the buttons should be placed a bit lower so that the correct answer. David gave John ideas to improve the readability of scripts. This project involved developing a course about the basics of HTML. He researched extensively on the Internet.II 4 . He also wrote the script for the project. Sheila needed the audio software to edit the same. arrows. divided the content into lessons. ©NIIT Coordinator Guide – Personality Development Programme . John created the course by putting the content in the checked frames. She asked Ashish to install it. Chris changed the pixel values of the buttons. He wrote a large volume of code and checked the templates several times for errors. As a result. The project plan was made and shared with all the stakeholders.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. The team members were assigned different roles and responsibilities. John listened to the freshly-prepared audio and checked it against the script. and then wrote the script. Monica. John also mailed Sheila the script for which the audio had to be recorded. John also coordinated with Monicato discuss the various ideas for the kinds of images to include. created the buttons. John also shared the script with David. David manually checked all the templates and gave suggestions to improve the usability of the templates. read books. Sheila made several phone calls to voice-over artists and fixed dates with them. Meanwhile. Team members from various departments where part of the project team. when displayed. Only Ashish was authorized to install the audio software. John asked Monica to modify some pictures. Chris was busy coding for the course. who loves working with colors. and images for the frames. He found a few mismatches and asked Sheila to rectify the errors.
Sound engineers: A sound engineer mixes and synchronizes music. creating logical and physical data models. voices. ask the students to identify the roles involved. In some companies. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. Some of the common responsibilities include installing and maintaining software. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. which are called programs. providing in-house software training. A computer programmer may be required to use various computer languages. Some of the other responsibilities include leading projects. interfaces for intranets. Web banners. content developers provide technical support to end users. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. and working as client support representatives. graphics. analyzing source systems and business requirements. websites. presales and services organizations. Web designers: A Web designer designs Web pages. Content developers: A content developer is responsible for writing and modifying programs. identifying business rules. Network Administrator: A network administrator manages the network of the organization. the system administrator may also be responsible for providing training on support skills to the IT personnel. ©NIIT Coordinator Guide – Personality Development Programme . Web designers use software such as Photoshop. or sound effects. personnel. These programs specify instructions for computers to perform various functions.Based on the given case study. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization: Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. and business processes. or help desk technicians. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. The system analyst helps the organization get the maximum benefit from its investment in equipment. and Corel Draw. and other requirements for Web-related products. Illustrator. ISV partners. The network administrator should be accessible at all times to solve problems related to networks. customer service engineers. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. testing. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. In addition.II 5 . Programmers: A programmer is responsible for writing. The content developer may design applications for various technical and commercial users. and the customers. and maintaining detailed instructions. Fireworks. System administrators: A system administrator manages the hardware of computers and networks in a company.
Ans. ©NIIT Coordinator Guide – Personality Development Programme . Write about your short-term and long-term professional goals. 2. He constantly evaluates his surroundings and analyzes situations. he won the first prize in technical writing. you are satisfied with your current position and you should look forward to achieving your long-term professional goals.Tech.II 6 . If you have responded with a 'No' to most of these elements. He is very innovative and takes initiative in all the functions related to his field. Short-term professional goals refer to the goals to be achieved within two to three years. he is not confident about his communication skills and is not comfortable doing sales. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. Don is also good at supervising tasks because he has excellent monitoring skills. He offers his support and advice when required. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B. your professional satisfaction level is low and you should look forward to improving your job conditions. He has also worked at Smart Developers as a technical writer for one year.Solutions to Chapter One Questions 1. Prepare a brief self-portrait of yourself for a professional career. However. While working at Smart Developers. Ans. Don is an avid sports person and has represented his college cricket team at the university level. and is currently working as a software developer at Technology Systems. He regularly organizes technical fests and seminars. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements.
List your strengths. These goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain. List your weaknesses. what do you want most from your job? If you were granted a wish.): Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5.II 7 . To prepare a self-improvement plan. which job or position would you like to attain? In your past. 3.No. 2. Prepare a self-improvement plan for the next five years. Long-term goals are derived from the vision of the person. Ans. as shown: S.): Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4. according to you. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3. Select your strengths from the following list (This is not an exhaustive list. Ans. Ans. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme . which achievement has given you immense satisfaction? What. create a table with three columns. Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list.Long-term professional goals refer to the goals to be achieved after at least five years. 1.
She works hard and is known as a motivating team player. you can create a word portrait of your prospective life partner by answering the following questions: 11. 9. 8. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. He should be an avid reader and should constantly update himself with new technologies. She works as a manager in an organization. which talks about pursuing one’s dreams. 6. describe yourself as well as your prospective life partner. Similarly. 5. 7. If you are single. Besides working hard. she accepts it gracefully and works towards removing her weaknesses. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. He should always exude high energy levels. 12. 2. 20. What type of people irritate you? List the moral values that you abide by.S. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions.II 8 . What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. 17. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. prepare a portrait. 16. 3. 15. He should always work towards building healthy professional and personal relationships.No. He should have good leadership qualities. 5. She always strives to improve. He should aim for a peaceful and prosperous life. 13. he should enjoy participating in sports activities. 4. A sample portrait is given below: Donna Bard is a kind hearted and honest girl. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. and should have strong management skills. Ans. She gets inspired by reading 'The Alchemist'. 19. You can create your personal word portrait by answering the following questions: 1. ©NIIT Coordinator Guide – Personality Development Programme . He should preferably be an M. If any feedback for improvement is given to her. List the minimum standard of performance that your prospective spouse should achieve. 14. She is disciplined and loyal towards her work. List negative personality traits that you don't want your spouse to have. 4. However. she tends to ignore her health care routine and this results in fatigue and depression. 10. 18.Tech. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given.
Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. the students have learned to: Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. ©NIIT Coordinator Guide – Personality Development Programme . They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. it is very important for them to analyze the job opportunity. To prepare students for the interview. you can take the following approach: Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview. Give the students a list of desirable qualities that organizations look for. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. trainings taken. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. skills. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. Tell the students that to target a suitable job. After this exercise. This exercise will help the students assess their personality.Chapter Two Objectives In this chapter. it is necessary to analyze the job opportunity and ensure that it matches their expectations. and abilities. and special achievements as mentioned in their bio-data. This information is provided for you in the additional inputs section. projects. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. you can tell the students about the different types of interviews that are conducted. Ask the students to make a list of all the educational qualifications. values. start with discussing the screening and selection procedure. Tell the students that it helps to know the various characteristics of interviewers. The bio-data is the most important document in the interview. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. Tell the students that before they apply for any job. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. To do this analysis. At this point. as given in the additional inputs section.II 9 . which is common in all the organizations. Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview.
attentive eye contact. Annual turnover 4. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. Ask such students to select another job opportunity article and repeat the exercise. Sit straight and alert. Mirror the interviewer's techniques. Background of the company 2. Future plans of the company 7. Maintain regular. students who have been able to tap the job opportunity of their choice will be happy with the outcome. Any news-making issue in the past 9. Then. always remember to: Shake hands firmly with the interviewer. Give students time to research all information. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. Type of work 12. ask them to assess it keeping in mind the 15 factors given to them. ©NIIT Coordinator Guide – Personality Development Programme . look at their self assessment and career planning analysis.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. Give a formal smile. ask them to select the job opportunity they think will match their expectations. Keep your hands on your lap. Products and services 3. Location 6. Number of employees 5. as shown: Expected Factors 1. Relax! Don't rush through the interview. Agreement contract/service bond 15. Competitors 8. Instruct the students to draw a table with two columns. Tips on Body language During an interview. and discuss the same with their friends. Then. tell them to fill in the information in front of the respective factor in the table. At the end of this exercise. Remuneration/perks 14. Position offered 10. Others may find that the job opportunity does not seem to match their expectations. After all the students have selected at least one job opportunity. Qualities required 13.II 10 . ask them to refer to the company's website and brochures to gather more information. Job safety 11.
Requires participants to appear for selection tests. Involves questions that are often framed beforehand. Features a selection process that is based on the collective input of several people. Is conducted over the phone. Can be held for all posts and for all levels. May be conducted for candidates residing in a different country or at distant locations. Is cost-efficient and less time-consuming. A board interview: • • • • • • A rotational interview: • • • A walk-in interview: • • A phone interview: • • • • • A video interview: • • • A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme . Involves questions that are asked on the area or field each interviewer represents. Involves presentations by companies who want to recruit the students. Is conducted over the phone line by using a microphone. The number of interviewers may vary. Is usually used to screen interviewees. a psychologist in the interviewer panel. Has a fixed evaluation scheme to assess the interviewees.II 11 . the time available. an on-the-job specialist. Is a convenient and speedy method of recruitment. Is usually conducted by the government or large organizations. Usually involves each interviewer targeting a particular aspect of the interviewee's skills. Is an interview between one interviewee and a panel of two or more interviewers. Involves direct assessment of the interviewee by the interviewer.Types of Interviews Different types of interviews are used in different situations. managers. Is usually used to screen interviewees. and occasionally. Could involve walk-in interviews. and the cost that the organization wants to incur on the interview process. Has a set of fixed questions for all interviewees. The various types of interviews are: A one-on-one interview: • • • • Is an interview between the interviewee and one interviewer. and special software. May be scheduled or unscheduled. depending on the factors such as the job profile. Is an interview of a candidate by different interviewers separately. Is conducted by companies at the campuses of various colleges and universities. Can serve as a platform to check validity of information in the resume. a video camera. Has personnel representatives. Provides an interviewee several chances to present his/her abilities and skill set.
S. Father's name 9. Address . 81.Solutions to Chapter Two Questions 1. Ans. Give a consistent and symmetrical look. 21-D. Surya Apartments.Tech % Marks Class 1. Name of the post 2.10.Engg. Address .in : Mr. E-mail ID 8. Here is a sample bio-data: Bio-Data 1. Period From to : raovinay10@yahoo. Occupation 10. Passed AISSCE AISSE B.V. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam. Marital status 11.24 First First First ©NIIT Coordinator Guide – Personality Development Programme . Faridabad (HR) 5.A. 21-D.2 65. No. College Ambala. Telephone numbers : 0129 . Use terms and phrases relevant to the industry.M. 14. The following guidelines needs to be followed while designing a bio-data: Avoid spelling and typing errors. 24 : 410. Academic qualifications Sl. Age 4.present : Software Engineer : Vinay Yadav : 10. 3. 2. Limit the bio-data to two pages. Faridabad (HR) 6. Name 3.permanent : 410. Prepare a good bio-data of yourself. Date of birth.co.1981.66 78.II 12 . Use simple and concise sentences.V. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A.3092391 7. Surya Apartments. Faridabad M. Add a cover letter or note mentioning the code number and other details specified in the advertisement. Faridabad D. D.
Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. Here is a plan to prepare for an interview for a software engineer's post: 1. such as writing a technical paper or participating in seminars and technical competitions. Date Signature 2. The topics can range from current events to technical topics. Extra-curricular activities : Played cricket at the university level. Group discussions: In the group discussion round. You can practice group discussions with your friends and improve upon your communication skills. such as ‘Role of JAVA in the Internet’. list down your learnings. No. : Available on request. 20. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’. and technical knowledge tests. Won the first prize in technical writing. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications.000/. 10.000/-pm 13. aptitude tests. Oracle. Work experience: Sl. Special attainments: List down all your special achievements.12. and always mention if you have contributed to the advancement of any application during your training session. ©NIIT Coordinator Guide – Personality Development Programme . Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds: Preliminary written tests: This includes IQ tests. 14. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. You can prepare for the preliminary written tests by using books that contain sample tests. Personal attainments/distinctions : Organized technical fests and seminars. and discuss them during your interview. 15. Prepare a brief description of your favorite subject or topic. References : C. Personal interview: To prepare for a personal interview round. such as RDBMS and Operating Systems. Ans. logical reasoning tests. and System Analysis and Design (SAD). Project work preparation: Most organizations focus on project work because it reflects your own work. Briefly write out a preparation plan for an interview for a software engineer's post. 2. and an answer as to why you chose this topic. C++. language tests. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. Professional skills 16.II 13 . such as: Why did you choose this particular project? What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone. In addition. organizations ask candidates to discuss a specific topic among themselves.pm Rs.
developing. Prepare a list of your strengths and weaknesses. C++. Oracle. Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C. Principal accomplishments : Modeling. A software professional may possess any of the following traits: Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme .3. Ans. Chemistry. and maintaining the software system.Tech Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system. List your qualifications and skills that will help you get selected for a job. and System Analysis and Design (SAD) • 4. Maths College: B. Leadership quality : Handling different projects related to software systems. Ans.II 14 . The qualifications and skills that will help you get selected for a job are: Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics.
Tech : 1 year of experience as a technical writer. : Modeling. Handling a team of seven software professionals.II 15 .5. ©NIIT Coordinator Guide – Personality Development Programme . Maths : B.M. Identify an appropriate career goal for yourself by matching your qualities to the job. : Designing a software system and writing code for different modules of the software system. from M. 6. Vinay has identified a goal for his professional life. developing. Ans.Tech. Introduce yourself. Ans. My name is Vinay Yadav and I am a software developer with Technologies System. : Managing different projects related to software systems. C++. and maintaining the software system. Responsible for making high-quality software systems. Engineering College. I believe strongly in values like honesty and hard work. giving comprehensive information about yourself within two minutes. I have been brought up in a atmosphere where discipline and respect for elders is a way of life. Interpersonal skills : Ability to analyze situations. Based on the above-mentioned qualities. and I am aspiring to do an M. Oracle. Ambala.Tech. Chemistry. and System Analysis and Design (SAD). Vinay plans to become a project manager in the next two to three years. Assume that Vinay possesses the following qualities: Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics. Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills Skills related to job : C. Because he has a strong technical experience and good interpersonal skills. I am a person with a high degree of integrity and team spirit. I have done B. 3 years of experience as a S/W developer.
such as by giving mock interviews. it will help divert their minds away from the stress and nervousness. ask them to get the summarized results of their self assessment and career planning analysis with them.II 16 . Discuss the ways by which the students can release stress. ask the students to practice mock interviews with their friends. and they may not have answers to all the questions. professional experiences. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. The questions can be related to their educational qualifications. if they interact with the fellow candidates. Explain to the students that the other candidates appearing for the interview are also like them. Explain to the students that failure in an interview should not dampen their spirits. They will feel light and enthusiastic.Chapter Three Objectives In this chapter. They should follow a philosophical approach and start thinking of the next job opportunity. you can take the following approach: Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview. they can answer all the questions and can overcome any obstacle. the students have learned to: Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. In addition. Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. They also have their own set of strengths and weaknesses. ©NIIT Coordinator Guide – Personality Development Programme . Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds. and they should learn from such experiences. and the various interpersonal and job-related skills mentioned in the bio-data. Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. Before the students give a mock interview. Explain to the students that if they are well prepared.
10. 7. Confidence level 28. His/her posture 16. Clarity of answers 31. His/her resume 22. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme .The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. Promptness while answering 34. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1. The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4. Clarity of introduction 13. Eye contact level 25. His/her listening skills 40. Ability to use suitable closings 37. His/her dress 19.II 17 .
I am extremely impatient and get easily frustrated. Accordingly. ask the students if they are feeling more comfortable facing the interviewer. they need to rate each statement from 0 to 4. to be used if the students strongly disagree with the statement.After the mock interviews. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. to be used if the students absolutely identify with the corresponding statement. I feel anxious about undertaking new endeavors. 23. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. 25. I am apprehensive in handling responsibility. This will help them assess their actual stress level. Give the students some statements that convey the behavior pattern of a person in a given condition. For example. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. The ratings vary from 4. I wish for immediate appreciation and recognition. they should also know about the questions that the interview committee may consider. I feel a compulsive need to prove my worth. they will be judged on the points given above. to 0. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. Ask the students to create a table with seven columns. 24. I blame myself for my mistakes. ©NIIT Coordinator Guide – Personality Development Programme . 22. Tell the students that besides knowing about the possible questions that can be asked during the interview. the interview committee will be able to determine if the candidates can work cordially. Tell the students that they can rate each statement by entering the number in the respective rating column. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. I am very critical of any displeasing behavior around me. and failures. Tell the students that by judging their team building and coordinating skills. I feel insecure and anxious about my future. 26.No. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities.II 18 . The body language of the students will tell the interview committee about their nature and motivation level. consider the following questions: 21. I find my life unfulfilling and meaningless. as shown: Personal Stress Index S. defeats. 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude.
©NIIT Coordinator Guide – Personality Development Programme . and a PSI between 20 and 40 indicates that the students need to be counseled. Keep the scores of the students confidential and create an appropriate action plan for each student.II 19 .After the students have completed grading the statements. ask them to add the ratings given to the 10 statements. A PSI of 5 or less indicates an exceptionally low level of stress. A PSI between 10 and 20 indicates a favorable level.
Use formal language. it always helps if they know what to expect throughout the day and how to conduct themselves.Chapter Four Objectives In this chapter. the students have learned to: Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. such as the restroom. this attitude gets rubbed off on their colleagues. Find out about the organization's rules and regulations. Feel secure and positive. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues.II 20 . However. In addition. give the students an assignment and ask them to complete it in a particular time. Introduce yourself and engage in conversation with them. After they have completed the assignment.No. and protocol. Familiarize yourself with the new surroundings. Wear a smile. such as: S. Do not make unsolicited comments and avoid politically incorrect language and humor. Overachieving the Targets Tell the students that they will be observed closely the first few days. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. you can take the following approach: Initiate a classroom session by discussing with the students how they should spend their first day in office. Clarify any doubts and seek information from your new colleagues or the HR personnel. They should be extra careful when interacting with others and handling a new project. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. There is usually not much work to be done on the very first day. Explain to the students the importance of giving their best in the first assignment. Do not hesitate to ask questions. the canteen. Explore the building and find out the location of various departments and facilities. Look confident and feel comfortable. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. Provide them with the tips given in the Additional Inputs section. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . Explain to the students the positive effects of being enthusiastic. Familiarize yourself with the people who are introduced to you. For this. Warn the students that the inputs or suggestions for the values. They should try to know more about the parameters to evaluate performance and behavior. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. and regulations of the organization should be kept reserved for a proper opportunity. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. Ask if there is an official manual that provides such details. rules. they will be able to get along with their colleagues easily. Instruct the students that they should not hesitate to give inputs regarding the existing projects. and the coffee machine. general practices. discuss with them the evaluation process and then disclose the name of the best student. If they are full of enthusiasm. Be careful about what you say. they need to follow the hierarchy protocol. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). On the first day at work: Be punctual and report on time. Observe the students while they work on their respective assignments. This will give them an impressive start and enable them to rise faster in their careers. Arrive at the assigned time and report to the concerned person. Such suggestions should be given only after prior consultation with seniors and colleagues. This is because a favorable first impression can lead to several good opportunities.
Tell them that the situations can be personal or professional. they should try to overachieve the targets and improve upon their past performances. Solutions to Chapter Four Questions 1. Recognize all of your accomplishments and make a list of them. give them the list of tips that will help them overcome their problem. Make a list of your qualities. Stay healthy and fit. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. Enthusiastic Team Player To create a good impression in an organization. Always try to help others. If they feel low. and extra efforts also affect their rating. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. Ask the students to list down situations where they may not feel confident. Appreciate your qualities and be proud of them. they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. Tell them that the tips apply to all situations. Accept feedback with a positive attitude. they should simply find clues to their problems with the help of these tips. tell the students that it is not enough to simply achieve the targets. Ans. It affects your personal and professional life. they should not concentrate on only achieving the explicit targets. Do not take feedback on your projects personally.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . List out your short-term and long-term goals in your professional life. This is because the lack of confidence in one area influences the other area. new employees should strike a good rapport with their seniors and team members. In addition. The list of statements is as follows: Get your priorities straight. If the employees are enthusiastic. In addition. Short-term professional goals refer to the goals to be achieved within a span of two to three years. Exhibit what you do best and teach it to others. Keep learning new things to boost your confidence. If they wish to secure a rating of five.II 21 . Think positive and talk positive. the client perceives the organization to be reliable and ready for tough assignments. These things need not necessarily be related to your job. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. Therefore. Do not underestimate yourself. Presence of team spirit will enable them to accomplish their project and organizational goals. After they have written the situations. Believe in prayers. Pamper yourself. team participation. Explain to the students that their behavior.
If you have responded with a 'Yes' to most of these elements. After you have identified your short-term and long-term goals.II 22 . is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2. according to you. your professional satisfaction level is low and you should look forward to improving your job conditions. make an action plan to achieve these goals. Long-term goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain. Long-term goals are derived from the vision of the person. which achievement has given you immense satisfaction? What. Ans. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. you are satisfied with your current position and you should look forward to achieve your long-term professional goals. If you have responded with a ‘No’ to most of these elements. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . which job or position would you like to attain? In your past. Prepare an action plan to achieve your goals. Long-term professional goals refer to the goals to be achieved after at least five years. what do you want most from your job? If you were granted a wish.
30. 36. This will lead you and your team towards success. Take the long pending leaves and get yourself enrolled for the M. 35. Discuss your goals with your family and seek their support. 39.For example. Working on similar types of project again and again. Devote two to three hours in a week for studying.' The list can be as follows: 27. If possible. In the next three years. Be ready to take on new challenges. 3. write that it in the column 'What I plan to do. In the next three years. allocate a deadline for each activity. Make efforts to get noticed in your team. Ask your project manager to give you a chance to work in projects that involve new technologies. Heavy competition. 40. Take extra measures to perform better in your first assignment because it will help form a favorable first impression. Lack of time to enroll for the course and to study. Family planning to relocate. Start handling two teams simultaneously. study with a friend who is doing the same course. In the next two years. Try to collect all the information related to your organization and understand the atmosphere of the organization. 34. Ask your team members and seniors about the performance evaluation procedure. list the possible obstacles against each point. 28. 33. 38. if you have joined an organization as a software developer want to become a project manager. Represent yourself as an enthusiastic and confident person. Build a bond of trust and understanding with your team members.II 23 . course. 41. 31. You can plan to remove your respective obstacles as follows: 42. Always be ready for any opportunity and make sure to give your best performance. Now. Learn about the new technologies. Make efforts to get noticed by always appearing confident and enthusiastic. Time span already given. 29. Acquire a position of a senior software engineer or a team leader. After you have identified the obstacles. Write this list in the column 'How I plan to do. raise the issue in an appropriate manner. Plan out a strategy to make a good impression on your first job. If you are not comfortable about a specific aspect about the organization. This will help you continuously assess your performance status. Continuous process. This will reflect on your work and people will want you to work with them. 46. make a list of things to be done to reach that level. Acquire a Master's degree in Technology. The time span can be mentioned as follows: 32. Take your first assignment very seriously and deliver your best. Ans. make a plan to remove them and start working as per the plan. Good leadership qualities to be identified. 43. ©NIIT Coordinator Guide – Personality Development Programme .Tech. You can use the following strategy to make a good first impression: Utilize your first day in office in getting familiar with your colleagues and the office environment. Always appear enthusiastic and full of confidence. Remain in the current office for the next three to four years.' Then. Now. Start making your list of accomplishments and start working on the list of shortcomings. 44. Always support your team members and cooperate with them. 45. The list of obstacles can be as follows: 37. Write the respective deadlines in the column 'When I plan to do'.
After they have made the list. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. or not urgent. Again. To accomplish their tasks efficiently. you can take the following approach: Initiate a classroom session by asking the students to list their skills and capabilities. one should take care to complete all urgent work on time. They should be practical and reasonable while planning their work. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. advertising this belief will help in creating a positive environment around you. Tell the students to keep the final list with them for future reference. the students have learned to: Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. Therefore. they should set their own deadline and work towards achieving it. Explain the difference between important and urgent work. however. urgent. ask them to list other tasks that might not be important. students should prioritize their tasks. Any delay will result in loss of energy and enthusiasm. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. They will stay active and full of energy throughout the day. a person should categorize it as important. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. important work. thereby ignoring the important ones.Chapter Five Objectives In this chapter. It is necessary to think well about yourself if you want others to think well about you. You may have complete knowledge of a task. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives.II 24 . As a result. Urgent work need not be important. Now. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. To manage a task. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . Urgent work needs immediate attention and provides less time for execution. If a deadline has not been given for an assignment. but need to be performed in the future. lack of time can result in poor performance. if not managed properly. Tell the students that planning should immediately be followed by implementation. Tell the students that they should always fulfill their commitments. This can cause self doubt and depression. even after investing all their energy. Inform the students that they should not keep unrealistic targets because it might result in setbacks. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. This will help them be enthusiastic and increase their confidence level. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. ask them if they are utilizing all their skills and abilities. it is important to manage the various tasks and complete them within the specified time. In addition. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. their performance goes down and they feel depressed because they could not complete the important work. In addition. Adherence to commitments always boosts confidence. can become urgent after some time. ask them to prioritize in order of execution. Therefore. not important. On the other hand. This will enable them and their team to enjoy their accomplishments. Then. Explain to the students that being physically fit will help them maintain good health and perform optimally.
This will help them accept new challenges and perform better. However.II 25 . Ask the students to describe their health care routine. Besides being assessed on your educational and professional standards by others. Entertain your spirit. How do you propose to overcome the deficient potentials? Ans.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. Do not skip meals. Admire yourself. they will be able to manage their responsibilities in the specified time. Follow healthy eating habits. This beauty can be the nature or some good work going on in your neighborhood. Once in a week. Give the students the following list of tips. It also enables you to relax your nerves. This process will help them assess their real potential. John needs to work on the following aspects: Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. After a hard day at work and going through several daily chores. Make a list of all the tasks. positive attitude. Many people tend to ignore these factors. Tell the students that if they are healthy. Perform small exercises. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. assess yourself and list down the good qualities that you possess. ask them to write the last time they went for a health check. Ans. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. The result will be surprising because most of the students will realize that they have not gone for a health check for years. This will help in boosting your confidence on a regular basis. The appreciation and encouragement act as motivators and increase his potential. In addition. ©NIIT Coordinator Guide – Personality Development Programme . In addition. Following is a sample list of qualities possessed by John: Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. John makes commitments and works sincerely towards meeting the deadlines. This enables him to accomplish the tasks in a proper manner and within the specified time. You can do this exercise anywhere and at any time of the day. Now. and consult a dietician for further guidance. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. and physical fitness should also be recognized. Making commitments: After setting the priorities. Tell the students that they can take care of themselves if they follow these health tips. ask the students to list the various physical problems they face while working. have an organic fruit everyday. This list will help them remain healthy and active while coping with a busy work schedule: Take 10 deep breaths. they will be full of life and vitality. Solutions to Chapter Five Questions 1. factors such as enthusiasm. 2. most of us tend to ignore the beauty around us. When we talk about education and profession. Setting priorities with practical approach: John sets his priorities before starting any work. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. Few get the time to exercise or play a physical sport. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. List out your qualities among the potentials given in this module. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. This will help you remain organized. He sets realistic goals. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work.
©NIIT Coordinator Guide – Personality Development Programme . John can take the following steps to overcome his weaknesses: He will consult the physical trainer.II 26 . This results in loss of energy and enthusiasm. Time gap between planning and execution of project: John tends to delay the execution of planned projects. set up a fitness routine. He will ensure that all projects are executed on time. This will help increase his physical fitness. he will share the schedule with his team members and his seniors. To ensure success. and follow it regularly.
Tell the students that they should maintain a time log. they can use ‘To do’ lists. and avoid trying to be perfect in all the tasks undertaken. if any. she plans for the known and the unknown. He would rather suffer himself than let his image suffer. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. if you can do so. avoid delaying task execution. They should maintain the time log on a daily or weekly basis. Work only on those tasks that cannot be delegated. His colleagues flock to his workstation because it is a good place to hang out. you can take the following approach: Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. Tell the students that they can follow several tips to manage their time better. they will not feel frustrated if they cannot complete specific tasks. and then state the various guidelines that can be followed for effective time management. To create this list. Ask the students to make a list of tasks that they do in a day. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. and pays attention to smallest of details. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. After discussing the two different personalities. ask them to prioritize the tasks and allocate a time period for each task. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. Then. She helps people around her and nurtures them because she believes in their potential. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. This ensures that you are in a better position to manage the day ahead. Refer to the Additional Inputs section to get information on the ‘To do’ lists. At the end of the day. you can monitor the amount of time you spend on doing tasks. He is not climbing up the corporate ladder even after three years in the organization. successful. Delegate work to others: Identify tasks that can be delegated. which could otherwise throw work out of gear. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. Multitask: Do more than one task at a time. After reviewing the daily time log for four to five days. At the same time. By doing this exercise regularly. ©NIIT Coordinator Guide – Personality Development Programme . Maintaining a time log will enable them to assess their pattern and identify their problem areas. and popular person. he does not really like doing extra work. she is completely down-to-earth and unassuming. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. He does not have time to pursue his hobbies and interests because he is in office during most weekends. wherein they can write all the tasks to be done and allocate time based on the nature of the work. Every day. the students have learned to: Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. Ms Balanced is a smart. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. it is just that he cannot say ‘No'. In addition. By listing the activities performed in a day and the time spent on each activity. tell the students to adhere to the following guidelines to manage time effectively: Plan and organize: Take out time for planning and organizing. Use time sheets: Time sheets can be analyzed to find ways for saving time. and taking sufficient breaks when performing a lengthy task. He diligently responds to all the forwarded mails from friends and colleagues. prioritizing. They also help you prioritize tasks. You should keep referring to them during the day. they will be able to assess whether they have utilized the time well. However. You can ask the students to use the format for time sheets given in the additional inputs section.Chapter Six Objectives In this chapter. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. If only he could learn how to rule his life instead of allowing other people to rule it. committed. Failing to plan is equivalent to planning to fail. such as planning.II 27 . without becoming distracted.
Plan for tasks that have deadlines. More time for family. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. divide a task into a number of smaller tasks and start doing them one by one. Therefore. There are two types of 'To Do' lists: Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do. Always plan for less than 100 percent of your time. Tell the students that effective time management results in: Ability to control one's activities: Effective time management helps you prioritize and organize your activities. assign some time for interruptions. Deadlines being met consistently: By prioritizing tasks and organizing schedules. ©NIIT Coordinator Guide – Personality Development Programme . Allocate time for pending tasks. This puts you in control. Handle interruptions well: When planning your activities. Do not plan for 100 percent of your time. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. and friends: Time management helps you restore the balance between work and leisure hours.II 28 . Prioritize all your tasks. Conquer procrastination: To avoid procrastination. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. Update the list constantly. you can make sure that deadlines are met regularly. hobbies. you do not feel stressed. 'To Do' lists and time sheets are the tools that you use to manage time. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else.
II 29 . Analyze whether your time is being spent usefully. It helps you track your time and analyze whether you are spending your time productively. Use a time sheet to track your time. 3. and use a 'To Do' list to plan your activities. List your activities for a week or a fortnight. 2.You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. To use a time sheet effectively: 1. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme .
While traveling for office. and they can even pay off their bills online while listening to their favorite music. ©NIIT Coordinator Guide – Personality Development Programme . the time management schedule also gets altered. one should make a mental note of the change and try to manage the schedule accordingly. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. they can make a list of points to be discussed in a specific meeting. As the changes occur in one's personal and professional lives. they should think of innovative ideas to manage time. With every change in the daily routine. There can be many more ideas based on the number and types of tasks listed by the students. Ask students to think of ways to save time and still complete all the tasks for a specific day. Now. They should enjoy this activity. Suggest to the students that the continuous time management process should not tire them. These new ideas can help them manage time better and improve their performance.II 30 . Tell the students that. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. For example. It is a continuous process.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also. During the weekend. they can make phone calls while watching television. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. Tell them that they can refer to their personal time management survey form. they can watch movies on TV while performing household chores. They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. based on their lifestyle and comfort level.
©NIIT Coordinator Guide – Personality Development Programme . This delayed the rest of the activities. had to work upon another task and this activity got postponed for the next day. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. Prepare a time log for utilizing your time and note down your own reactions to your time management. Started to initiate a fun activity at work. The module could have completed in an hour. In addition. 6. 4. Ans. Based on the result derived. specify the result as 'Completed'. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. the second column will specify the task. not all the colleagues were interested in continuing with it on the same day. To create a time log. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. The first column will contain the serial number. create a table comprising four columns. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time.No. 5. 3. Prepare a time log by listing the tasks to be done in a day. These activities should be given equal importance. However. and the third column will contain the time allotted for the corresponding task. This resulted in delay in planning and executing the meeting.II 31 . In the fourth column. however. it took two hours.Solutions to Chapter Six Questions 1. Skipped lunch for this reason.' A sample time log is shown as follows: S. therefore. You can also prepare a time log to manage your weekly or long-term tasks. or 'Not attended to. 1. The meeting had to be postponed for another hour. 'Incomplete'. This delayed the subsequent tasks. Worked on the reports and cancelled going to the gym. 2.
Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time. both planned and unplanned.II 32 .30 to 5. This will help me save time.00 11. This unnecessarily delays the things and affects the complete schedule. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues. irrespective of the requirement. Ans.30 to 2.30 to 1. Here is a sample list of weaknesses related to time management: I try to do each and every task to perfection. Learning to say 'No' will help me save a lot of time. This results in too much of work and effort. is as follows: Time 9. A time commitment plan for Module 1 of the first semester of MCA.30 to 3. to be followed daily for 12 weeks. This results in an increased amount of work. Instead of making personal targets.30 3. I will involve my team members in my work. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues.30 A time commitment plan for Module 2 of the first semester of MCA.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1.30 to 4.00 10. 3.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme .30 2.30 to 12.00 to 11.2. I will make team targets. I will say 'No' to the tasks that do not contribute to my goals. Ans.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4.00 to 10. To overcome my weaknesses.30 12.00 to 11. to be followed daily for 4 weeks. is as follows: Time 9.00 to 10. Identify your weaknesses related to time management and create a plan to overcome it.30 11. This will help me achieve the targets on time and will enable others to learn and improve upon their performance. I plan to do the following: I will have a practical approach towards work and will try to strive for excellence rather than perfection.
II 33 .00 to 11.30 to 12.00 to 11.00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.30 12.10.30 to 1.30 ©NIIT Coordinator Guide – Personality Development Programme .30 11.
the students have learned to: Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. you should work upon it and try to improve yourself. Raising your voice. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. If it is a genuine criticism. and resorting to emotional outbursts will only aggravate the situation. If it is out of jealousy. Suggest that they should gain knowledge by reading content related to their field of work. Concentrate on how to gain from the criticism. In addition. Attaining a good personality depends upon various factors. you can take the following approach: Initiate a classroom session by explaining the importance of a good personality. you are in a better position to assess the situation. admit it instead of giving excuses. Ignore specific feedback: Always identify the source of criticism. Giving lame excuses will add up to your negative behavior. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . Tell the students that their personality grows along with them. they should work upon improving their verbal and nonverbal communication skills. the better their personality will shape up. they should observe their surroundings and interact with learned people. The more knowledge they gain. logical analysis. you should work upon it. ignore it at once and move ahead. ignore the criticism. discuss it at length and get to know about the reason.II 34 . Absorb genuine feedback: If the reason behind criticism is improvement. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. Provide the students with the list of problems they can face while communicating with others. You should always learn from your mistakes. It includes various aspects of your lifestyle. you should not react instantly and reply by using harsh words. They should keep themselves updated with their field of work and current affairs. Do not react instantly: Reacting instantly to criticism will only show your insecurity.Chapter Seven Objectives In this chapter. After you have identified the reason. If more than one person is making a similar comment. Acknowledge the reason: If the reason behind criticism is competition. you should learn to stay calm and ignore it. you should look at the possible reason and work on it. gaining knowledge is futile if the students cannot express themselves properly. instead. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. you should never get defensive. Make it a learning experience: There is always something to learn from criticism. If you are calm and composed. Factors such as courage. However. you should always be ready for feedback and criticism. you should reply through your work. your family and friends can guide you. Irrespective of the kind of feedback. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. Students can use the following ways to accept feedback and criticism gracefully: Accept your mistakes: If you have made a mistake. For this. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. you should learn from your mistakes. If the reason behind criticism is jealousy. and successful experiences can also help in increasing their confidence level. offering arguments. If the criticism is about behavior or habits. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. There are no specific aspects that determine a personality. If a person criticizing you is doing it out of habit or frustration. you should continuously assess your behavior and work on the shortcomings. Take corrective action: Instead of getting depressed or developing an inferiority complex. For this. To improve your personality.
The use ratio of these three factors in any communication is 7%. it is necessary to inculcate positive attitude for effective communication. There are two types of communication skills. they were unable to induce the dramatic effects like various emotions and sound effects. The students should improve upon their vocabulary and grammar to make a good impact on others. and language. it is best conveyed through eye contact.To have a good personality. Because some students were not able to modulate their voice. verbal and nonverbal. Ask students to record their voice in isolation. Here is a list of some of the problems that the students may have faced when recording their narration: They were unable to make it sound interesting because they had to express themselves only through voice. they will be able to express the same. nonverbal communication is also an integral part of communication. voice modulation. Now. Therefore. Verbal communication is based only on voice. your verbal communication should be consistent with your body language. Then. it is necessary for a person to depict his emotions and feelings effectively through his voice. If they are able to feel the emotions.II 35 . The difference between flat and modulated voice is similar to the difference between bland and spicy food. tone. Use hand and face expressions to enhance the expression of what you are talking about. The students should practice voice modulation to depict the emotions properly. the students were unable to convey the correct meaning of the story. Communication depends upon three factors: words. In addition. Here is a list of some of the problems that the students may have faced when narrating their story in the class: The students were unable to make eye contact with the rest of the class. Based on their reply. ask the students to narrate the same in front of the class. Therefore. form a list of common problems faced by students. a person should be knowledgeable and an effective communicator. If a person wants to convey sincerity in his or her intentions. Verbal communication skills consist of tone. The students were nervous and felt stiffness in their body when facing the class. and. ask them to list down the problems they faced in both cases. The following tips will help the students improve upon their verbal communication skills: When recording. Due to the lack of knowledge of vocabulary and grammar. ©NIIT Coordinator Guide – Personality Development Programme . a person with a positive frame of mind is more comfortable making gestures while communicating. The inability to make an eye contact is regarded as a sign of uncertainty. Therefore. volume. The students can use the following tips to improve upon their nonverbal communication: Use eye contact when communicating. the students should think of the scenario they are depicting and should bring emotions in their body. 38%. They can narrate or describe an incident. A good vocabulary is necessary for effective speaking. 55% respectively. For this. therefore. you also need to improve upon your nonverbal communication skills. and body language. Listeners tend to pay more attention to facial and body expressions.
The additional qualities that can help you enhance your personality are: Enthusiasm: Being enthusiastic accentuates your personality. Body odor: Take a bath daily and look fresh. I will create a time management log and will keep a record of all the tasks to be done along with their time frame. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. Nails: Nails should be clean and clipped. Ans. This quality is an aggressive form of being confident and is crucial for having a good personality. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. Makes colleagues feel comfortable about working with you. Do not wear sports shoes to the workplace. Ans. people should also remember their failures and should learn from their mistakes. They should not be faded or torn. Use a breath mint if necessary. Dental hygiene: Brush your teeth regularly. This helps them develop their personality. I will think of new ideas to improve my time management skills. This will help me assess my time management skills and identify my time wasters. Shows respect for the organization. This change should reflect in my personality in one or two months. they should ensure that it does not chip. Avoid heavy make-up and jewelry: Women should never over-do their make-up. they should be of the correct size. ©NIIT Coordinator Guide – Personality Development Programme . Apart from the above nine qualities mentioned on personality development. add a few more qualities that are helpful for total personality development. 2. Clarity of thought and vision reflects on your personality and therefore improves it. Hair: Hair should be clean and neatly trimmed. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. Open to criticism: Besides making a list of achievements. The various benefits of good personal grooming are: Helps establish credibility and gain the trust and confidence of peers and supervisors. Beware of food that may leave a bad odor. Gives a feeling of self confidence. Then. well-fitting shoes. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. I should be updated with the knowledge related to my field. Ambitious people always stand out to achieve their goals and this quality develops their personality.II 36 . If they wear nail polish. they should neatly trim the same. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming: Clean and well-fitted garments: The clothes that one wears to work should be clean. Use a deodorant. Facial hair: Men should be freshly shaved. Solutions to Chapter Seven Questions 1. Shoes: Wear comfortable. Wear a clean. If they sport a moustache or a beard. Women should file their nails. Within a month. I can utilize the time spent traveling to and from office for reading. Wear shoes that match the occasion. odorless pair of socks that match the color of your shoes. Use a mouthwash. Here is a sample list of shortcomings related to personality: Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings. The hairstyle should be neat. They should wear minimum jewelry to the workplace. Clothes should not be too loose or tight.
II 37 . I should be able to see a difference in two or three months. I will acquire a health care routine based on my working style and food habits. ©NIIT Coordinator Guide – Personality Development Programme . This routine will help me stay active and lively. I will also learn some exercises to help improve my blood circulation and oxygen circulation.
Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. If they express their views. Therefore. These facts will help students look at human relations in a better way. people in search of something always remain active because they are motivated. People are generally never fully satisfied and no one is perfect. each person has one behavior style as the dominant one. they do it in a cautious and mild manner. Explain Maslow's hierarchy of needs theory. company policy. they act and react differently to their environment. and motivational factors satisfy the psychological needs. the performance of a person is influenced by various factors. People having aggressive behavior have little or no concern for other people's ideas. According to this theory. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. you can take the following approach: Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. factors such as salary. and opportunities for creative work. they should have the knowledge of dealing with people. The characteristics of people having submissive behavior are: They do not stand up for themselves. There are three types of human behavior styles depicted by different people in different conditions and circumstances. the students have learned to: Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. Hygienic factors do not lead to improved performance. However. You can assess a person's personality by determining a person's dominant behavior style. such as salary. interesting and challenging work. and working conditions are hygienic factors. feelings.Chapter Eight Objectives In this chapter. and concerns. Tell the students that in order to deal with and manage people. motivational factors lead to improved performance. They can become sarcastic. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed.II 38 . or both the persons are partly right. ©NIIT Coordinator Guide – Personality Development Programme . they should know about some fundamental truths related to human relations. to achieve success in personal and professional lives. and Assertive. personality. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. Tell the students that hygienic factors satisfy the animal needs. while factors such as achievement. These problems can fall into three categories: the first person is right and the other is wrong. and advancement for growth are motivational factors. recognition. Tell the students about Herzberg's motivation-hygiene theory. However. According to this theory. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. All humans are unique and different. Understanding these styles will help you decide how to deal with different people. nature of work. Out of these factors. They do not express their views. Some people manage to strike a balance between all the three styles and use these styles according to the situation. These styles are Submissive. These three behavior styles are present in every human being. promotion prospects. and ability to lead people. Tell the students that in any kind of job. Satisfied and content people become inactive. On the other hand. The characteristics of people having aggressive behavior are: They can be directly or indirectly aggressive. Tell the students about the model approach that they should follow to resolve problems related to human relations. company policy and administration. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. You can discuss the various behavior styles. but can affect performance if they are not present. the other person is right and the first person is wrong. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. as given in the Additional Inputs section. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. communication. Aggressive. Abraham Maslow has explained that a man is never fully satisfied.
I will be happy to answer your question. Would you be upset if we. They blame others for problems and mistakes. 5. and feelings. I believe that .just do it.II 39 . That's stupid… What can we do to resolve this problem.. 7.No. 4. They are confident and have a positive attitude. They can get verbally hostile or abusive. ideas. It's only my opinion. 9. 10. but. I am sorry to take up your time. Statement Don't ask questions. Now. Behavior ©NIIT Coordinator Guide – Personality Development Programme . what do you think. It's nothing to do with me. They respect the self and others.. They express their views directly but not at the expense of others. 3. I would like to.. they respect the right of other people to express their views. 2. They are able to negotiate and compromise. its all your fault.. After I finish this work.... 6.. People having assertive behavior express and pursue their own views. but.. ideas.. The characteristics of people having assertive behavior are: They are honest with themselves and others. At the same time. 8. and feelings. They sometimes adopt a patronizing attitude... give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S. 1.
Solutions to Chapter Eight Questions 1.. List out your good qualities pertaining to Human Engineering. He appreciates the efforts made by others. He tends to make work-related decisions on his own without discussing it with his team. He tries to avoid an argument. In any conversation. Ans. he is unable to control his anger. John. upright. which has already been proved wrong. a consultant working at Red Sky. He should involve his team members in planning activities because this will give them a sense of belonging. he looks from that person's point of view. 2. This will make them feel special. needs to work on the following points to improve his skills related to human engineering: He is unable to put his ideas across in an interesting manner. and this results in dull presentations. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. Ans. He admits mistakes easily and tries not to have an argument to prove his point. he tries to reconcile as soon as possible. he listens carefully to people. therefore. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. Sometimes. He avoids making personal contacts with colleagues. and fair. He tries to be considerate and thoughtful in his behavior. ©NIIT Coordinator Guide – Personality Development Programme . Sam.II 40 . he has limited knowledge about his colleagues. It makes the other person feel important. He needs to improve his presentation skills. He tries to convince the person working with him that he considers that person honest. Before asking another person to do something. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively and criticize because these attempts are futile. a consultant at Red Sky Inc. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. He should try to get to know his colleagues. He should learn to stay calm if things are not happening as per plan. If he enters in an argument with anyone.
Tell the students that their success will always be rated on the basis of the result achieved. This general intelligence helps them stand out and make a mark for themselves. Those who have practical knowledge of their area of work enjoy a distinct advantage. Anita’s manager told her that he was very pleased with her work. Explain to the students that gaining specialized knowledge will help them succeed. she told her team members about what had happened and spoke of the manager very rudely. They rely on their own abilities and knowledge. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. They can improve their general intelligence by improving their vocabulary. He gave her a very positive feedback and showed her work to the Head of Department. Tell the students that they should have immense willpower and ability to make their own way and walk through it. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. Explain to the students that they can accomplish their tasks through organizational ability. Anita argued that Tom was the one who had not sent the document. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. This knowledge is gained through formal education and self education. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. She did not tell them the reason why he had not agreed with her idea. She went to her manager and told him her idea. However. she had a bitter argument with her team members Grace and Tom. Anita was deemed the 'Star Performer of the Month'. the team felt that she was not a team player. they should also learn to develop these traits. Anita began spreading rumors about Grace. Therefore. during her appraisal. good work ethics. At home and with her friends.Chapter Nine Objectives In this chapter. reading and writing skills. The manager explained again in detail why the idea was not feasible. During her first project. Explain to the students that to develop a good personality. She disagreed with him and started arguing. Tell the students that a true professional should: Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . Then. she completed her management diploma at a premier management institute and got a job in a top software development company. Anita kept arguing. you can take the following approach: Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. and diligence. and IQ. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly.II 41 . Her manager reviewed her work after a week and was impressed. it is necessary to accomplish the task in order to be successful. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. her rating was average. He explained why it was not feasible. Some of these traits are innate but others can be developed with experience. the students have learned to: Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. Because of this. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. After the meeting. Soon after. she had an idea that contradicted that of her immediate superior. After three months. She studied software engineering at a highly rated engineering institute and won an award for her project. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. Tom was taken aback because Anita had never asked him to send the document.
In 1975. He needs to improve upon his way of presentation. This keeps his organization always at the top and in demand. In any conversation. he started a company along with his friend Paul Allen. He tries to avoid an argument. and is present in 85 countries. Following is the list of important principles of human engineering that John should work upon: He is unable to put his ideas across in an interesting manner. Continuous advancement: Gates always aims to introduce innovative products. Besides having these qualities. Ans. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. It makes the other person feel important. Before asking another person to do something. He ensures that no chance to appreciate the other person is missed.84 billion for the fiscal year ending June 2004. he listens carefully to people. He has complete knowledge of his own field and has common sense to make practical judgments.II 42 . which has already been proved wrong. Bill Gates has all the characteristics of a successful person. employs 55. ©NIIT Coordinator Guide – Personality Development Programme . upright. he is unable to control his anger. List out some of the important principles of human engineering in which you are good at. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively. which have made him one of the most successful businesspersons in the world: Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. Sometimes. he looks from that person's point of view. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. and fair. Ans. He tries to be considerate and thoughtful in his behavior. he has the following three abilities. He possesses strong work ethics and organizational skills. he tries to reconcile as soon as possible. Microsoft generated revenues worth US$36. 2. He never waited for any external help and realized his dreams on his own. Today. a consultant working at Red Sky. He started developing computer programs at the age of 13.000 people. Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. Prepare an action plan for improvement of those qualities. Microsoft Corporation is a leader in software services and solutions. and this results in dull presentations. John. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. Identify a successful role model and list two or three additional qualities other than those listed in this module. He tends to make work-related decisions on his own without discussing it with his team. If he enters in an argument with anyone. He admits mistakes easily and tries not to have an argument to prove his point. My role model is Bill Gates. chairman of Microsoft Corporation. He tries to convince the person working with him that he considers that person to be honest. As a result. Ans. He has the natural ability to comprehend difficult concepts and analyze them clearly. 3. Microsoft has a strong base of happy and satisfied customers. List out some of the important principles of human engineering in which you need improvement.
This will give them a sense of belonging. ©NIIT Coordinator Guide – Personality Development Programme . This results in people taking him for granted. Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts. He is unable to make hard decisions related to people he works with. He avoids making personal contacts with his colleagues. He should learn to calm down if things are not happening his way. He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards.II 43 . he knows little about them. He should try to get to know about the people working with him more closely to make them feel special. As a result. He should involve his team members in planning the activities.
To express these knowledge skills. Ask the students in each group to interact with each other to know each other better. 47. besides being proficient in their field. they should also possess good written and verbal communication skills. while other traits can be developed with experience and perseverance. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. people get to know each other and make impressions. It is very important to manage time for meeting deadlines and taking on new assignments. To become a responsible and efficient member of a team. the students have learned to: Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. In order to remain self motivated. b. Tell the students that conflicts are bound to arise when individuals work together in a team. the students will be comfortable with each other and with the goal that they have decided upon to work together. Ask the students to form groups of six members each and perform the following activities: Forming: In this stage. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. Explain to the students that successful IT professionals have the ability to learn by themselves. They need to ensure a high team spirit to accomplish their project and organizational goals. They should are able to comprehend difficult concepts and analyze them clearly. and interest in extra-curricular activities. Tell the students that successful IT professionals should be highly capable in managing human relations. To be successful.Chapter Ten Objectives In this chapter. Tell the students that they should possess the knowledge of their field of study. the students will start working together and giving good performance. Tell the students that successful IT professionals know how to manage stress. Ask students to resolve various issues and concerns pertaining to the team goals among themselves. Tell the students that they should be work well within a team. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . Performing: In this stage. This is because collective effort is a must to ensure organizational success. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. Norming: In this stage. Answering the following questions will help them identify the reason of conflict and resolve it: a. Team spirit can be promoted by sharing experiences and by being flexible. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. co-operative. Every member is an important part of the team and is responsible for its success. c. A team is a group of people working together towards a common goal. IT professionals need to be eternal students and be in constant touch with new updates. Some of these traits are generally innate. you can take the following approach: Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. interpersonal skills and abilities. Storming: This is the argumentative phase. an individual should be enthusiastic.II 44 . IT professionals should possess good health and a delightful mind. should also get along well with their seniors and team members. and committed. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros.
Tell the students that people react differently in a conflict. Compromising: People with this style participate in a conflict in a reconciling manner. Samuel is appreciated for being serious about his work from day one. As a result. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them .II 45 . Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. Robert is as efficient a worker. He has an intense look on his face at all times because he is always thinking about his work. they must: Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. and leads to creative solutions. Such people are aggressive in nature and usually bring out new points related to team activities. Such people are actively involved in planning activities that can bring the team together. Tell the students that avoiding such situations is not always helpful.they explain company policies to him and help him get accustomed to the office environment. Samuel notices Robert making friends with people from different teams and departments. they initiate conflicts and try to prove their point of view. Ask them to learn about the following conflicting styles and select their style: Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. However. After going through the preceding case study. he forgets to greet them at times. Robert becomes popular in his team. They don't fight over their point of view but try to settle the conflict within themselves. Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. They tend to adapt to the scene that seems to be suitable for the whole team. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. On the other hand. His bright eyes and ready laugh make people want to be around him. Accommodating: People with this style participate in a conflict but do not get affected by the result. being preoccupied with thoughts about work.in the corridor or in the office library. Robert gets assistance from these same people . if required Teamwork motivates individuals. ©NIIT Coordinator Guide – Personality Development Programme . extracts the best out of individual talents. He always has a cheery look on his face. Samuel decides that he will make an attempt to meet other people as well. At times. He notices that the people he had been greeting are not keen to communicate with him. tell the students that to build relationships at work. Competing: People with this style actively participate in a conflict.
Mutual cooperation and conflict resolution. Practices Aiding Teamwork Good teamwork requires: Agreed-upon goals and clear objectives. Recognition and reward for team efforts. and trust. Do not share information. ©NIIT Coordinator Guide – Personality Development Programme . Provision for review and feedback on individual as well as team performance. Recognition and support for individual differences. Extracts the best out of the individuals. Give priority to their tasks over the team tasks. Active contribution by all members.The Difference Between a Group and a Team A group turns into a team when its members begin to have: Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork: Motivates individuals. Mutual support. Do not give their opinions. concern. Clearly established procedures.II 46 . Sound leadership. Practices Hindering Teamwork A team suffers when its members: Blame each other for failures. Are not open to giving and receiving feedback. Do not listen to others' ideas and opinions. Offer support and motivation on the basis of personal likes and dislikes. Leads to creative solutions.
To improve their listening skills. Also. tell them to present their views on the topic.II Chapter One Objectives In this chapter. the students have learned to: Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. This will help them build up their confidence. it is the first step toward comprehension. To improve their listening skills. and logical thinking are equally important in ensuring effective communication. newspapers. you can: Introduce the topic by explaining the importance of communication skills in the modern world. and interested. The client is very upset because the work does not match the requirements at all. The client wants Jack to create an IT training course for office executives. The client is pleased to meet Jack because he appears to be enthusiastic. tell them that possessing effective communication skills is a prerequisite for personality development. . confidence. Identify key points. Instruct the students to create their own personality portrait. The project had to be completed within a month. Carry forward the discussion stating that: Listening is the most powerful tool of communication. This will help them in improving their communication skills and vocabulary. Make sure that the students maintain a list of the new words they come across each day. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. The client feels that Jack is the right person to handle the project.II 47 . the training course looks more appropriate for undergraduates instead of office executives. Ask the students of possible reasons why Jack and his team blundered. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. Ask questions and paraphrase. he makes all the preparations for the meeting. bright. ask the students to: Control external and internal distractions.SPEC IF IC IN PU T S: P A R T . Give the students an exercise on passage reading so that they can work on their reading habits. and magazines. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. ©NIIT Coordinator Guide – Personality Development Programme . Tell the students that listening carefully is one of the most important aspects of communication. Tell the students that if they have good communication skills. instruct the students to take notes while watching television. After two weeks. because writing is also important along with speaking and listening. the client is worried that the deadline cannot be met. Before the meeting. listening to the radio or lectures. Then. Give the students a list of words and ask them to frame sentences by using those words in different contexts. Jack presents the first version to the client. Listen actively. and they work hard for two weeks. Avoid making any interruptions. Almost three quarters of the communication process involves listening. Explain that factors such as courage. Now. it involves interpreting and understanding. they will have more opportunities to succeed in life. Listening is not the same as hearing. This exercise can help in building a strong vocabulary. Jack briefs his team. In addition. Ask them to read books. Familiarity with a specific language might not be enough. It will also prepare the students to participate in group discussions and interviews.CH A PT ER . Take notes. ask them to write on any topic of their choice.
professional. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. Language: Use simple and straightforward language. End the call: Summarize the conversation and end the call on a pleasant note. take care of how you sound. Purpose of the call. or agitated callers. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. Details of the person who received the call. Sit straight and breathe deeply. Identify the caller: Ask for the name of the caller. you need to consider the following elements: Voice: Your voice reflects your mood and state of mind. if any. Body language: Smile before making a call. understanding. So. and friendly. Watch for nonverbal cues. Speed: Speak slowly. and messages are taken when you receive a call for another person. Requirements for future action. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. helpful. Clarity: Express your words clearly. Attitude: Be courteous. Telephone Manners While speaking on the phone. This attitude is reflected in your voice. Receiving a Call There are five main steps in the process of receiving a call: Greet the caller: Greet the caller and introduce yourself. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. rude. Contact number of the caller.II 48 . Exchange information: Ask for and supply relevant facts and information to the caller. Ask questions from self. Be unprejudiced. Details of the caller. ©NIIT Coordinator Guide – Personality Development Programme . An effective message includes: Date and time of the call. There are certain desirable procedures and protocols for using the telephone. Time for returning the call. Composure: Remain calm while handling aggressive.
Language skills denote the person's subjective knowledge. Communication can be improved by practicing certain activities on a daily basis. general awareness. Give any three reasons why it is important to improve communication skills? Ans. ©NIIT Coordinator Guide – Personality Development Programme . Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. Listening to news on the radio: Listening is the best way to improve the communication skills. Logical thought process: Good communication also includes a logical thought process activity. What is the difference between language skills and communication skills? Ans.Solutions to Chapter One Questions Solutions to Check your Progress 1 1. For example. One can acquire communication skills only by practice. Developing a sense of humor: Sense of humor is another aspect that helps the communication process. How can communication skills be improved? Ans. Presence of mind helps a person think in a logical manner. For example. Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. This will make you more confident and comfortable with spoken language. The following activities can help a person improve his or her communication skills. It is necessary to speak in a variety of situations. you need to participate in group discussions and personal interviews after you clear the entrance exam. This adds value to the communication skills. Solutions to Check your Progress 2 1. you can concentrate on the words being pronounced by the newsreader. a person can have good language skills but may not be able to express his views to a group of people. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. and the vocabulary. Both set of skills are required.II 49 . 2. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge. Communication skills are necessary for a person to express his or her views in any situation. while listening to the radio. A person should be quick in reasoning and thinking. whereas communication skills involve the presentation of the subjective knowledge to the outside world. Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability. If you want to pursue higher studies. For example. The best way to improve vocabulary is to learn new words in different contexts. The difference between language skills and communication skills lies in the presentation of your ideas. The three reasons are: Communication skills are required to express our views to others. students prefer teachers who are jovial and lively.
hardly ever d. A state where things are of equal weight or force. Sentence: Don't worry about who will do it. Sentence: Breakdown Meaning: 1. Sentence: Pursue Meaning: 1. pursue. issue. Ans. He noticed a conflict in the dates of the two meetings. Sentence: The old lady had to hold the railings to keep her balance. It is the ability to express our views and understand others' views. Can communication skills be developed by reading books on 'communication skills'? Why? Ans. What are communication skills? Ans.5 Passage 1 48. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. at all times c. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. To give several things equal amounts of information. in all places b. and breakdown. Communication is a skill and can be improved upon only by practice. A failure to work or be successful. or money. An incompatibility of dates or events. Balance Meaning: 1. for example) Sentence: Conflict Meaning: 1. Solutions to Section 1. Meaning: 2. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . He is pursuing MCA from a recognized university. Sentence: There was a lot of conflict between him and his father. To follow someone or something. Write two sentences by using each of the following words in two different meanings: balance. Meaning: 2. Division of something into smaller parts. A subject or problem that people are thinking and talking about. Solutions to Check your Progress 3 1. To give something to someone.II 50 .3. All oceans water is the same shade of blue a. There are still balance payments due on him. The English book is issued in your name. issues. Sentence: My car had a breakdown in the middle of the road. conflict. Sentence: The car was pursued by helicopters. Communication skills are the skills that enable a person to convey information so that it is received and understood well. An active disagreement between people with opposing opinions or principles. Meaning: 2. Sentence: Issue Meaning: 1. To be engaged in (a vocation or hobby. Solutions to Check your Progress 4 1. Meaning: 2. Sentence: The rate of muscle protein breakdown was assessed. time.that's just a side issue. Meaning: 2. so that a situation is successful.
z. t. g. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. bb.Ans. Ans. blue pigment l. c. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . aa. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. w. children develop socially. sand color j. d. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. Blue light is e. Green water near coastlines is almost always caused by i. h. Ans. b. s. o. at all times d. v. Ans. c. microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. f. n. Ans. The main idea of this passage is that u. reflected light and yellow pigment from plant life Ans. p. The social development of a child can be affected by y. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. continual scolding is not harmful to the child dd.II 51 . b. infantile pleasures habits infantile pleasures patterns the number of siblings 3. reflected light and yellow pigment from plant life 4. a. One inference that can be drawn from this passage is that cc. x. r. b. Phytoplankton are m. The main idea of this passage is q. Ans. red pigments in coastal waters k.
hh. nn. c. pp. continual scolding does not affect physical development ff. incur personality and behavioral changes. Totally Passage 3 1. Where does the passage say the only child learns his social lessons? gg. Ans. rr. d. ll. Ans. continual scolding has adverse effects on the disciplinarian Ans. Ans. b. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes.ee. jj.II 52 . mm. c. This passage implies that victims of Alzheimer's disease may oo. All of the above Home and school Playground and classroom Playground and home All of the above 5. Home life and the people who live with the child affect his development kk. ii. qq. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme . continual scolding inhibits healthy social development 4.
hospitalization ccc. a person with Alzheimer's disease might not be able to eee. remember the answer to a question. drive a car Ans.II 53 . long-term care Ans. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3. vv. to make feeble to make feeble capability to strengthen stamina 4.2. tt. d. Symptoms of Alzheimer's disease include ss. According to the passage. bed rest bbb. yy. xx. Ans. remain awake hhh. uu. which was already asked ©NIIT Coordinator Guide – Personality Development Programme . remember the answer to a question. In the passage. walk fff. which was already asked ggg. there is no cure ddd. Ans. long-term care 5. The cure for Alzheimer's disease is aaa. "debilitating" means ww. a. zz. b. c.
Avoid discussing sensitive issues such as politics.Chapter Two Objectives In this chapter. This will help them in improving communication skills and gaining confidence. Arrange group discussions and presentations for the students and ask them to get actively involved in these. However. Ensure appropriate body language. she felt it was inappropriate and addressed him as Mr. After analyzing the preceding case study. a client. Tell the students to speak English on a regular basis to improve their conversation skills. ©NIIT Coordinator Guide – Personality Development Programme . Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. Use English or the client's language. it is important to know about their culture and work ethics. etc. When interacting with foreign clients. you can use the following approach: Initiate a classroom session by explaining the basic components of communication skills in a conversation. Gestures and body movements can be perceived differently in different countries. ask them to answer the questions given in the relevant exercise. Sheila asked one of the middle-aged ladies what her husband did. Find out if it is acceptable to give or receive gifts. Explain how spoken English is different from written English. Give students reading exercises such as passages that contain conversations involving two or more people. This will motivate the students and help them improve their vocabulary. This will help them in improving their conversation skills. Tell the students that spoken English should be free from grammatical mistakes. He raised his eyebrows and looked at his colleagues in an embarrassed manner. Ronald agreed. After lunch. the students have learned to: Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. race. to initiate small talk. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. the meeting continued. These should not be perceived as bribe. Smith. Ronald looked puzzled and asked what she meant. color. During lunch. A desire to learn is a must.II 54 . It was decided that they should meet again after two days. Sheila gave Ronald a silver Ganesha as a gift. The lady just looked away when Sheila asked her why she was not married. one learns that before you interact with a foreign client. Avoid the local language. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. After the second meeting. Sheila asked whether they could ‘prepone’ the meeting. Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. Explain the different features of spoken English. you need to: Determine the degree of formality practiced at the workplace in the client's country. Tell them the difference between intentional learning and incidental learning. Then. When they met. Ronald asked her to address him by his first name. She said she wasn't married.
so that others cannot understand. The speaker should not speak too fast. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. he is practicing iii. Ans. Tell them to improve upon their weaknesses by working on the following points: You should always speak politely with other members of the organization. The passage implies that if a student studies for an exam. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. it will help create a very good impression about the organization. It is important to learn it to pursue further studies abroad. lll. Practice enhances the confidence level and improves effectiveness. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. Is spoken English difficult.3 (a) 1. It is easier as compared to writing. jjj. Solution to section 2. The speaker should use appropriate words or vocabulary. Name any four reasons why English is important to us. such as attending interviews and conducting presentations. The speaker should pronounce the word correctly. and connecting with the audience. No. punctuation.II 55 . You should be confident about the topic. The seminar must be impressive in terms of content and presentation style. Care should be taken to speak slowly and use the correct grammar and pronunciation. You should always establish good eye contact with the audience. Your presentation should be crisp and effective.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. Knowledge of the English language is of great importance because of the following reasons: It is useful to get a good job. spoken English is not difficult. kkk. It is important to know English in order to try for a job in other countries. It is necessary for social prestige and respect. They are also important for success in different professional situations. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme . 2. Writing English is difficult because you also need to worry about elements such as spellings. What are the different features of spoken English? Ans. or too slow. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. Many of us are not able to speak English because of lack of practice. Why do many of us find it difficult to speak in English? Ans. The different features of spoken English are: The speaker should be able to speak clear English so that the listener is able to understand it. clear voice. and formatting. Your body language must be an additional support to ensure effective communication. so that others get bored. 4. 3. Why? Ans.
in need of learning Ans. incidental learning 2. d. Einstein thought that they were in trouble. false or unknown.II 56 . As Hans listened to the lecture of Einstein. In the passage "motivation" means mmm. Say whether the following statements are true. one must be qqq. dread nnn. uuu. True www. tired of learning ttt.Ans. According to the passage. in order to learn by intentional learning. The question asked by the professor was such that Hans had no idea of it. Highly motivated Solution to section 2. Highly motivated rrr. True ©NIIT Coordinator Guide – Personality Development Programme . repulsion ooo. a. When the professor had asked a difficult question. (True/False/Unknown) Ans. neglect ppp. unmotivated sss. he understood it well (True/False/Unknown) Ans. impulsion 3. (True/False/Unknown) Ans. a. False vvv. impulsion Ans.3 (b) 1.
What kind of story is this? zzz. Hans delivered a lecture in place of Einstein. Einstein was tired and was not in a position to deliver a lecture. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. (True/False/Unknown) Ans. and television. i. c. interest in space travel eeee. Ans. g. He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. Did Hans perform well? Pick out words from the story in support of your answer. So.” ©NIIT Coordinator Guide – Personality Development Programme . False yyy. b. These words were first spoken by Einstein (True/False/Unknown) Ans. sense of humor Ans. curiosity ffff. true f. Hans performed well. "It is a pleasure to drive a genius like you". They left the university with Hans driving. What did Einstein study? Ans.II 57 . Which of the following qualities made him a great scientist? cccc. False 2. Why did Hans give lecture in place of Einstein? Ans. and joined in the applause at the end. space travel. interest in space travel d.xxx. Einstein studied Science. fictional aaaa. Amusing bbbb. sense of humor h. 49. Yes. modesty dddd. Answer the following in a phrase or sentence each. true Ans.
In fact. it was so easy that even his driver could answer it. l. In what aspect. had presence of mind (Because the passage for the below section is not available in the Student Guide. he chose cricket for a profession. What was Hans's reply to the question of the professor? Ans. had presence of mind jjjj. He held the record for the highest individual score for many years. and E. did not let Einstein down Ans. William Grace died on October 25. m. Grace.) Solutions 50. He had an attack of cerebral hemorrhage a few days before his death. He was sixty-seven years old. He was a tall man. He was the first one to score a triple century in first class cricket. o. In that year. he scored 2. Describe the physical appearance of William Gilbert Grace in a line or two.II 58 . Einstein called Hans a genius because he: gggg. In addition. He had an attractive personality with strong features and long black beard. Alfred.j. n. They also were cricket players. impersonated Einstein hhhh. 1915. William was actively engaged in first class cricket. Ans. What is the record of Grace as a batsman and bowler? Ans. the answers have been researched by using the Internet. Dr. Grace scored nearly 55000 runs with an average of 43 runs per match. How did he consider cricket? Ans. ©NIIT Coordinator Guide – Personality Development Programme . William Gilbert Grace had a splendid physique. Hans laughed and replied to the professor that the question was not at all difficult. William Gilbert Grace was the greatest and most attractive personality in cricket. 6 feet and 2 inches in height. He scored 100 runs or more on 121 occasions. M. should the credit go to Grace regarding the game of cricket? Ans. He received a testimonial and a letter of congratulation from the Prince of Wales. He belonged to a family with a cricket background. His father and uncles were enthusiastic about the game as his elder brothers Henry. He was about 70 kg in weight. k. William Grace found himself in an atmosphere charged with cricket. Although he was a doctor. His highest score in tests was 344 runs. What happened to him? Ans. The most remarkable year for Dr. c.346 runs and also completed his hundredth first class century. he was a fast bowler. Grace's career was 1895. had memorized Einstein's lecture iiii. He was enthusiastic about cricket from the tender age of six.
Can you describe that picture? 7. My sister is getting her ears pierced this evening. 3. Ans. 2. They sings very well. Identify the error and correct the same. He discusses about politics Ans. ©NIIT Coordinator Guide – Personality Development Programme . She sings well. He discusses politics. Doesn’t she? 5. He couldn’t stay with the class. 6.II 59 . He couldn't cope up with the class. Can you describe about that picture? Ans. Rain is coming very heavily. Sugar is available for free in the market. Ans. Ans. They sing very well. Ans. My sister is getting her ears bored this evening. 4. He has not given his final exams yet. Isn't it? Ans. 8. She sings well. 1. He has not yet appeared for his final exams.Solution to Section 2. 9. Ans.4 The sentences given below are examples of sentences with common errors. It is raining very heavily. Sugar is available freely in the market Ans.
The teacher is delivering a lecture.II 60 . The teacher is giving a lecture.10. Ans. ©NIIT Coordinator Guide – Personality Development Programme .
Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. Ask them to redraft their document according to that checklist. Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . My dog is very ________ (silent). He broke the news to her _______ (gentle). 58. Discuss their views and share with them the various ways in which they can improve their writing skills. Then. Explain the importance of redrafting a document. you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. he whispered _______ (soft). I hope it can be mended _____ (cheap). For example. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. Writing needs a lot of practice. Explain to them the importance of good writing skills. Proper usage of punctuation marks. Ice-cream sales rose ________ (steep) last August. "I particularly like all these _______(bright) colors in your paintings". using simple and appropriate words. ask them to do the following exercise. Tell the students about subskills such as using the correct sequence of words in a sentence.II 61 . 53. Jimmy has got a ________ (tremendous) collection of stones. Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. Sting is a _______ (marvelous) singer. My old car broke down yesterday. There was a _______(sudden) increase in sales. 54. you can use the following approach: Initiate a classroom session by defining writing skills. She not only sings _______(beautiful). Appropriate choice of vocabulary. Right order of sentences in a paragraph. This will help them in various tasks. Proper format. Introduce the features of good writing skills. correct grammar usage is an important and basic subskill of writing. Although IT professionals do not emphasize on the use of grammar. 55. Correct usage of grammar. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. The subskills are: Right order of words in a sentence. Out of all the subskills. 59. He ______ (seldom) exceeds 40 mph. such as preparing presentations. 56. and using correct grammar. To become a good professional. the students have learned to: Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. Provide the students with a checklist to help them redraft documents. 52. 60. she's got _______ (beautiful) songs as well. ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. You cannot acquire good writing skills in one attempt. Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. 57. Ask the students to write their views on improving writing skills. it is important for them to learn correct grammar. My father drives ________ (slow). Writing includes several other fields or subskills. I am a fan of France Gall. Explain to the students the importance of proper grammatical usage while writing a document. It _______(rare) barks.Chapter Three Objectives In this chapter.
Discuss the importance of each one of them.II 62 . Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. Cohesion: Helps to identify the completeness of a sentence or a paragraph. 6. to combine sentences. 2. 12. 7. such as but. and which. Ans. words. 4. format. Then. Style. 11. 9. 2. Mention the different subskills in writing. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. No. Grammar: Helps to ensure that the document is grammatically correct. The different subskills in writing are: Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. whereas the language of writing consists mainly of complete sentences. 10.Ask students to prepare a report on any topic. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. 1. What are the differences between the language of speech and the language of writing? Ans. Coherence: Helps to identify the appropriate usage of connectors.6 1. ©NIIT Coordinator Guide – Personality Development Programme . Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. that. The differences between the language of speech and the language of writing are: The language of speech consists mostly of broken utterances. give them the following checklist for evaluating their report: S. It also helps to ensure that the sentences are able to convey the complete meaning. 5. 8. 3. and phrases. Sections 3. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document.
In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.
3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.
4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:
Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.
5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.
6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.
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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.
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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:
Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.
Certain steps that can help an individual in improving his writing skills are:
Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar
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Present: If I had time. consequently. Correct: There are many reasons why I can't help you. Explain to the students the shortcomings in their paragraph writing. Introduce letter writing to the students. Past: If I had time. Introduce the students to paragraph writing. the students have learned to: Write paragraphs Write letters Focus Areas To conduct this session. whereas. Discuss the importance of organization of the body of the letter. Errors in Tense formation Incorrect: He throwed it out the window. based on format. Errors in Conditional Sentences Future: If I have time. Instruct the students to identify the features of a good paragraph. if any.Verb Agreement Incorrect: There is many reasons why I can't help you. You can discuss some of the errors that the students generally make while writing. language. Correct: He threw it out of the window. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. Discuss the problems they may face. discuss the tips to achieve coherence and cohesion in a paragraph. you can use the following approach: Initiate a classroom session by giving a brief introduction on writing skills. I would have done it yesterday. In addition. the children still didn't finish dinner. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. and organizational pattern of a letter.II 66 . as given in the Additional Inputs section.Chapter Four Objectives In this chapter. Discuss the guidelines for letter writing. Explain to them the importance of layout and format of a letter. format. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. and on the other hand. the children still hadn't finished dinner. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. I will do it tomorrow. explain to the students the use of various linking words and phrases. Explain to them the importance of linking devices in a paragraph. For this. such as coherence and cohesion. Explain to them what paragraphs are and why are they required. and length of the letter. Instruct them to identify the layout. In addition. List the restrictions imposed when writing formal letters. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . content. Instruct the students to write letters on specific topics to check their progress. Errors in Subject . Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. Provide the students with a sample letter. such as first of all. I would do it now. Instruct the students to use appropriate vocabulary and correct punctuation. Tell the students about the importance of grammatical accuracy while writing. Also. Share tips to help them overcome these problems and improve their letter writing. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are: Errors in Verb Tense Incorrect: When I came home. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. Explain to students the differences between formal and the informal letters. Correct: When I came home.
check if the correct form has been used. For example. Example: She is a good cook. Incorrect: Everyone on the project have to attend the meeting. Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well. (How does she cook?) This exercise is relatively easy. Correct: The busier you become. it should be informal. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. lesser time you have for reading.were late. this one is better. but a few of the class are here. ©NIIT Coordinator Guide – Personality Development Programme . Incorrect: Of the two books. the less time you have for reading. whether it is formal or informal. Correct: That is the most important reason. Correct: John is absent. and I . Correct: The more you practice. if you are writing a letter to your relative. this one is best. Correct: All of us . Correct: Texas is bigger than any other state in the United States. Jane.Object Incorrect: All of us . Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English: Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. the better you will get.Fred. Correct: Of the two books. Incorrect: That is the most important of any other reason. you will get better. An adjective describes a noun and answers the ‘what kind’ question.II 67 . it should be formal. Correct: The young man writes badly. Incorrect: Texas is bigger than any state in the United States.were late. Example: She cooks well. Incorrect: The busier you become. Alice.Fred. Correct: She looked very good. Errors of Illogical Comparatives Check comparisons to make sure they make sense. Errors in Parallel Comparisons In parallel comparisons. Incorrect: The more you practice. Correct: Everyone on the project has to attend the meeting. and me . but a few of the class is here. If you are applying for a job in an organization. Errors in Pronoun Subject . Guidelines for Writing Letters Use the following tips to write a letter: Identify the nature of letter. Jane. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. (How easy?) Most adverbs are formed by adding -ly to the adjective. Alice. Make sure the correct form has been used.
'Bcc' field: 'Bcc' stands for blind carbon copy. The layout of the letter makes the first impression on the receiver of the letter. ©NIIT Coordinator Guide – Personality Development Programme . formal letters should be precise and to the point. This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. Avoid describing legal or controversial issues. The header of the e-mail message contains the following fields: 'To' field: The recipients' e-mail IDs are written here. Proofread and check spellings before sending the message. Avoid describing highly confidential issues. The header contains the recipients' addresses. Ask the students to draft a letter and then assess their progress based on the following parameters: Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. Closing: It includes the conclusion or the summary of the message. do not use abbreviations and symbols. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. For example. Quote accurate data/facts. while the body comprises the main message. If you are writing an informal letter. Identify the nature of language and style to be used in the letter.II 68 . The organization of the body of the letter is also very important. For example. you can use abbreviations and symbols. Security and privacy: • • • Use the 'Bcc' field for multiple recipients. Use standard font and color. if you are writing a formal letter. The following parts are included in the body of the letter: • • The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. Keep the message short and simple. Use business English. 'Cc' field: 'Cc' stands for carbon copy. Detailing: This is the actual content or body of the message. Avoid using angry or offensive language. Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages: Clarity: • • • • • • • Use an appropriate subject line. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. E-mail etiquette: • • Do not use letters in uppercase. Use an appropriate greeting. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. Identify an appropriate length for the letter.
Do not send e-mail messages to discuss confidential matters such as disciplinary action.• • • • Avoid sending spam or unsolicited mass mails. conflicts. What is a paragraph? Ans. Avoid humor. and personal complaints about coworkers. easily readable bits. jokes. It is important because all the sentences in the paragraph are directly related to it. It is used to arrange content into small. A paragraph revolves around one main idea. b. and sarcasm. ©NIIT Coordinator Guide – Personality Development Programme . and emotions. Avoid using chat language. acronyms. Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. A topic sentence is the sentence in a paragraph that explains the main idea.II 69 . What is a topic sentence? Why it is important? Ans. A Paragraph is a group of sentences.
61. Thanks giving is a family celebration. ©NIIT Coordinator Guide – Personality Development Programme . E-mail and post are different means of communication. and at the end of the day we are as stuffed (full) as the turkey. Coherence means logicality. 4. the speed at which e-mail is transferred from one place to another is much faster than post. Thanks giving is a family celebration. Sending mails by post may be expensive.II 70 . 2. a mixture of bread and spices. What is coherence? How is coherence achieved in a paragraph? Ans. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. However. e-mails are free of cost but post is not. 67. The content that is sent or received may be formal or informal. They are similar in some respects but differ in others. the information received can be forwarded to another destination with some addition in the content. Everyone eats more than usual. On this day the Americans remember the first thanksgiving feast of the early American colonists. sweet potatoes and cranberry sauce. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense.1 Write paragraphs on the following topics: 1. My relatives also make vegetables. 5. Cohesion means unity of thought. This organization of data is not possible in the case of post.c.5. and at the end of the day we are as stuffed (full) as the turkey. It is an important feature of paragraph writing. a mixture of bread and spices. 66. They help establish a relationship between two sentences. Examples of linking devices are first of all. E-mail and Post are similar in some respects but different in others Ans. In my family everyone brings a special dish for the thanksgiving meal. They prepare many traditional foods such as turkey. Later. 64. salads. My relatives also make vegetables. large information can be sent from one place to another. What is cohesion? Why is cohesion important in a paragraph? Ans. salads. sweet potatoes and cranberry sauce. The sentences should be arranged in the following order: 1. It is also an important feature of paragraph writing. In both email and post. 65. In addition. e. 2. Linking devices are words or phrases that are used to connect two or more sentences. What are linking devices? Why are they important? Ans. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. and at least four pies. 63. on the other hand. and whereas. My aunt bakes a turkey and fills it with stuffing. For example. In my family everyone brings a special dish for the thanksgiving meal. My aunt bakes a turkey and fills it with stuffing. Everyone eats more than usual. On this day the Americans remember the first thanksgiving feast of the early American colonists. and at least four pies. They prepare many traditional foods such as turkey. d. 6. 62. 3. Solutions to Section 4. 7. Ans. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph. depending on the distance and the quantity of information being communicated. The receiver can use the information sent by e-mail and can manage the data easily.
Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . Electronic communication. Two fax machines are required to send and receive messages. whereas fax provides electronic communication. Both e-mail and the telephone are means of communication but differ in many ways. 3. The usage of telephone is more convenient as compared to e-mail. E-mail and Telephone differ in many ways Ans. The transmission speed of the telephone is very high as compared to the transmission speed of post. The telephone converts sound signals into electric signals. They both provide a moderate level of security. you need a fax number to identify the fax machine at the receiver's end.2 1. The telephone and post are different means of communication. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. Fax is very different from an email Ans.K. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. Both telephone and fax use telephone lines to send and receive messages. A message sent through post is delivered to the receiver in many days. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form.II 71 . the person can hear the voice of the other person whereas in post. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. It is very easy to manage data because e-mail enables you to send the same information to different users easily. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. Post is cheaper but slower than fax. Both fax and e-mail are modern means of communication but are different from each other is several aspects. whereas a message sent through fax is delivered within a few minutes. data can be managed more easily in e-mail. Telephone communication is entirely different from that of a post Ans. However. e-mails enable us to send large amounts of data and stored it for future reference. City Public School R.5. To send a fax. In a telephonic conversation. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. However. Email is preferable for many reasons Ans. Ans. Solutions to Section 4. the transmission speed is slow as compared to fax. which is not possible in the case of telephone. which can be transmitted over the line. In contrast. In telephonic communication. Post and Fax are different in many respects Ans. The telephone and fax are similar to each other in many aspects. In e-mail.2. Post provides simple communication. 6. because of its speed and broadcasting ability. e-mail can be shared among various users efficiently and effectively. E-mail allows various users to send large amounts of information to the other users. 5. E-mail can carry files in the form of attachments. persons can only read the messages written by the sender. A message sent through post needs a postal address to reach its destination 4. Fax also converts messages into electric signals that can travel through telephone lines. In addition. Telephone and fax share certain common features Ans. there is direct one-to-one interaction. Post and fax are different in several respects. 7. E-mail is a much better medium of communication in comparison with other transmission methods. post allows you to send and receive a large quantity of information. The transmission speed for both is very high.
is not paying equal attention in providing civic amenities to the residents of different parts of the city. Ans. south Delhi. James School Leader 2. The drains are open and keep overflowing with garbage and dirt. In contrast. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. Our principal will preside over the function. Supply of water is very irregular and inadequate. Delhi.The District Collector Delhi Subject: School Annual Function invitation Sir. which are more cleaner. school leader of the City Public School. spacious. I hope you be able to spare some precious time from your busy schedule and grace the occasion. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . Yours faithfully. I am James.II 72 . are left to rot and stink. The Principal will read out the annual report highlighting the achievements of the school in academics and sports. It will be a privilege for us to have you as our chief guest for the annual function. Thanking you. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. Our school is going to hold an annual function on 25th Sep. the residents have become easy victims of water-borne diseases. 2005. Due to nonavailability of pure drinking water. colonies like Nandnagri. Your presence shall be a source of inspiration to the students. Heaps of dirt keeps lying on the streets. particularly. and greener due to regular maintenance. There are certain parts of New Delhi. These are areas where VIPs and the rich reside. The residents fear outbreak of diseases anytime. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. inhabited mostly by low-income groups. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. It is unfortunate that the Municipal Corporation.
Adhiraj Singh.3. I. I have submitted Parul Sharma's certificate in the university office. Ans. I have received the certificates for Roll Number 134567. I request you to ask the concerned staff to send my certificate as soon as possible. Subject: Received wrong set of certificates Sir. a student of XYZ College. My roll number is 0234567. IT (I) year. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi. IT (II) year examination. Adhiraj Singh B. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones. which belongs to Parul of B. IT (II) year Roll No.Sc. Yours faithfully.II 73 . 0234567 ©NIIT Coordinator Guide – Personality Development Programme .Sc.Sc. I am facing a great amount of inconvenience due to the nonavailability of my certificates. Unfortunately. had appeared in the B.
E. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. I have made a few friends. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B.000/-. course. Do take good care of yourself. 2005 My dear Dad. Imagine you are staying in a hostel. I need to buy certain books and submit the fees for the new session. The first few days are tough. How are you? I hope all of you are doing well at home. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. Mata Gujri Hostel Balawala Dehradun 14 sep. please do come and meet me. . Yours lovingly. Ans. Hope you are doing fine. Ans. Yours affectionately. Our session has started and I too am trying to adjust to the new life. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons. My new session will be starting in the month of April. I came to know from your brother that you are staying in a hostel. Firstly.4. This is the first time you have been staying away from home. You will be glad to know that the results of the annual examination are out and I have passed with distinction.II 74 . 16 Church Gate Pune 411003 6 September 2005 My Dear Hari. In case you get time. I can’t wait to meet you during the upcoming vacations. XYZ 5. In addition. so you must be feeling homesick. 2. Rest is fine here and please do reply as soon as possible. But I really wish we were in the same college.E. course in Faridabad. I need to purchase stationery. For this. John ©NIIT Coordinator Guide – Personality Development Programme . I will be able to meet all my requirements if you can send me Rs. This would have made lot of difference. I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. as we would have enjoyed our college life as we enjoyed our school days. Fortunately.
Explain to the students. Ask the students to take a reading ability test by reading the comprehension given in Section 5. the students have learned to: Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. Understanding the text structure. they can go for surface level reading when reading for pleasure. Understanding nonverbal signals. This process is known as scanning. you can use the following approach: Initiate a classroom discussion by explaining the importance of reading in our daily lives. ask them to attempt the relevant questions. Tell the students that effective reading can be understood as a scientific process that involves: Skimming and scanning. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time.Chapter Five Objectives In this chapter. ©NIIT Coordinator Guide – Personality Development Programme . Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. Then. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. This skill is utilized more than the other communication skills of writing and speaking. the students should read the complete text slowly and carefully to identify the relevant information. Tell the students that reading refers to the ability of understanding any written language and is central to any profession. and asking questions. making comparisons. Tell them how reading improves one's perception and develops the thinking process.II 75 . Explain the importance of reading and how it can improve one’s personality. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. and various layout features. However. In this process. Understanding the paragraph structure. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas. the students should be able to understand the purpose and general content of the text. bold typeface. Explain to the students that reading involves comprehending and understanding a written document. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section. the benefits of the ability to read well. Explain the difference between direct and indirect speech while reading. It also involves drawing inferences. underlines. italics. These include elements such as fonts.4. they should also concentrate on nonverbal signals. Discuss what is reading and what are the various types of reading. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. Anticipating and determining the meaning of words. After skimming.
each paragraph can have its own subtitle. therefore. details. examples. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. between that word and a word that is familiar to them.These layout features are: Heading: Refers to the title at the top of a document. Captions: Represent comments on figures. or section. a noun. It is an important part of communication. if any. and other supporting evidences. A paragraph consists of the following parts: The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. an adjective. paragraphs.II 76 . and summary. Figures: Represent pictorial representation of an idea or a concept. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. such as title. paragraphs contain between 75 to 150 words. Each paragraph deals with one aspect of the subject. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences. the students should look for the following clues and indications: Determining the word class: Understand if the word is a verb. On an average. chapter. an introduction. Paragraphs are linked in a logical way by link words. Determining the function of the word: Understand the function of the word in the sentence. To anticipate the meaning of a word. how is it related to the other words in the sentence. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. page. Understanding the Structure of Text The structure of a text consists of various parts. Most texts start with a title and sometimes a subtitle. The second part: Consists of sentences that develop the main idea of the paragraph. ©NIIT Coordinator Guide – Personality Development Programme . What is reading? Ans. The heading indicates the subject matter being discussed in a particular document. which can also be used within a paragraph. The number of sentences and words in a paragraph depends on the subject. explanations. Determining the relation: Understand the relation. or section. The introduction part mostly informs the reader about the content of the document. or an explanation of a particular section or chapter. that is. or an adverb. These sentences may contain arguments. Subheading: Presents a brief summary. The conclusion part puts the subject matter in the right perspective. Reading means understanding text.
II 77 . Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. Surface level reading is done mainly for pleasure. and critical evaluation of the relevant content. surface level reading and deeper level reading. Reading is an important communication skill. Reading is done for a variety of purposes. Deeper level reading involves concept forming. To help students determine what to read and how to read. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. 4. Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. What are the different kinds of reading? Ans. 5. B ©NIIT Coordinator Guide – Personality Development Programme . such as preparing for examinations. Solutions to Check your Progress 2 1. Reading is of two types. learning a subject. Why is reading important? Ans. and seeking pleasure. Why is loud reading not 'reading'? Ans. interpretation. gaining information. So. Who will be able to make the best of the opportunities? Ans. we make notes. Ans.2. it is not considered as reading. 4. refer to? Ans. Reading is important to understand any piece of text. Reading has many advantages. The two purposes of this lecture are: Ans. Usually. Who. "make the best of the opportunities". according to the author. They are: Ans. 2. To encourage students develop a reading habit. Loud reading seldom leads to understanding the content. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). What does the phrase. 3. Ans. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities. 6. 3.
We read newspapers. which leads to an improved personality. Why? Ans. 10. Yes. Reading a novel helps us to develop a wider area of perception and a coherent thought process. Indians have the good opportunity for exposure to the native variety of language. This is because getting the reading material in printed manner in the native language is very easy. As a result. Do Indians have a good opportunity for exposure to native variety of language? How? Ans. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. reading is a must. the speaker emphasizes the need for exposure to the native variety of English to non-natives. you can improve your vocabulary. 8. ©NIIT Coordinator Guide – Personality Development Programme . 9. Yes.Presentation and Public Speaking. and a whole lot of other things. For writing impressively. Does the speaker emphasize the need for exposure to the native variety of English? Ans. How does reading a novel improve one's personality? Ans. the passage suggests that reading helps to improve writing skills. Do you agree with the view. For both these requirements. We develop concepts. magazines. Why does the speaker say that reading is a good source of entertainment? Ans. 12. We read textbooks and other related books. By developing your reading habits. Yes. 7. 11.II 78 . Printed books in the native language are easily available and are within the reach of a common man. you will be able to write more impressively. I do agree with the view that reading helps improve writing skills. Slide2 supports this view. Refer to Unit 7. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. Yes. Yes.We do not develop concepts. one should have a deeper understanding of the topic and a good vocabulary.
©NIIT Coordinator Guide – Personality Development Programme . Why should one not read without interest? Ans. is not known to many people? Ans. 3. Name some material that people need to read on a day-to-day basis? Ans. yet he was much impressed by Sheik.II 79 . What did the Sheik advice Mohandas? Ans. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully. according to the author. 'He was not against eating meat. In addition. 'Sheik had a bad reputation. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. What does the speaker suggest to the students to read. people who regularly read newspapers. One should not read without interest because the reader will not be able to understand the piece of text in such a situation. 17. Reading improves our personality and general awareness.13.. The development of thinking processes is a benefit of reading that is not known to most people. Mohandas was against telling a lie to his mother. Which benefit of reading.' What was Mohandas against? Ans. 14. 16. As a result. Can you add to the list? Ans. These two aspects help in maintaining good social interaction. Sheik advised Mohandas to eat meat if he wished to grow tall and strong. 15. Why? Ans. the reader will not be able to recall the text when he or she needs it. Mohandas was impressed by Sheik because he was tall and strong. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. Solutions to Check your Progress 3 1.' Why was Mohandas impressed by the Sheik? Ans. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression. People should read newspapers and magazines on a day-to-day basis.. 2.
The plane made by the Wright brothers was made up of wood. 3. Write the letters indicating the six true statements in your answer book. 4. Mohandas stole money to buy cigarettes. Who was the little girl in the story? Ans. 2. Solutions to Check your Progress 5 1. Against whom were the Indians fighting? For what? Ans. How the experiment was conducted by the Wright Brothers an important event? Ans. The Congress held a meeting in Kakinada in 1923. What did the Congress do in Kakinada in 1923? Ans. What was the important thing the Wright Brothers did in 1903? Ans.4. Indians were fighting against the British to gain freedom. which are related to the passage. 5. The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . Solutions to Check your Progress 4 1. These are among the six sentences. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. How was the plane made by the Wright Brothers different from the modern planes? Ans. which agree with the statements in the passage. The experiment conducted by the Wright brothers enabled humans to fly. 3. 2.II 80 . Solutions to Check your Progress 6 Read the following sentences. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. Ans. The little girl in the story was Durgabai. Who bought a ticket for Nehru? Ans. The planes of today are made up of Magnalium. canvas. The Wright brothers made the first aeroplane in 1903. People who had put up the exhibition bought a ticket for Nehru. and wire. Why did Mohandas have to steal money? Ans.
He admitted that he hates to go late. 1. 5. "Oh! What a long snake!" Ans. The child exclaimed that it was a long snake. "Will you please show me the way to Lal Bagh. 7. Sita said." Ans. 3. Mary requested me to lift that bag for her.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech. 4. Peter said. Govind asked me if I had paid his fee the previous day. 2. Mary said. They said. 6. ©NIIT Coordinator Guide – Personality Development Programme . Sita asked me why I had given her only 3 marks for that answer. "Did you pay my fee yesterday?" Ans.II 81 . "Can you kindly lift this bag for me." Ans. "We do not go to the computer center from tomorrow." Ans." Ans. They said that they will not to go to the computer center from the following day. The child said. Govind said. Peter asked me to show him the way to Lal Bagh. "I hate to go late. He said. "Why have you given me only 3 marks for this answer?" Ans.
©NIIT Coordinator Guide – Personality Development Programme . A period marked by distinctive character or reckoned from a fixed point or event. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. Secondly. the state of being held in low esteem." Ans. presented. The officer ordered his subordinates to report by 5 o' clock in the morning. Characteristic of false pride. the tangible substance that makes up a physical object. also write the other possible meanings for the same word. "What a pity I have answered all the questions wrong in the exam!" Ans. She rued the fact that she had answered all the questions incorrectly in the exam. The teacher ordered all the students to submit the record notes by the following evening. Free from emotional agitation or nervous tension. The officer said to his subordinates. "All of you should submit the record notes by tomorrow evening. given as a gift. dignified manner or conduct. proceed. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. to change location. Absent-minded dreaming while awake. relevant information or interconnection. concerned with worldly rather than spiritual interests. having an exaggerated sense of selfimportance. "You should report by 5 o' clock in the morning.4 1. 9. Ans. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon.II 82 ." Ans. given formally or officially. The teacher said. 10. have an emotional impact upon. She said. A purposeful or industrious undertaking (especially one that requires effort or boldness). Absence of moral or spiritual values. Absence of light or illumination. express moral judgments.8. Solutions to Section 5. Burdened psychologically or mentally.
q. u. Live (in a certain place). Completely clear and fine.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. t. to avoid being observed. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. He was weak. wwww. Why was Nehru not able to convey everything that he wanted in his letter? tttt. w. The ten comprehension questions covering the entire text are: 68. ordinary men and women become heroes. v. Characterized by absence of emotional agitation. according to Nehru. Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. quietly or secretly. 2. ©NIIT Coordinator Guide – Personality Development Programme . Ans. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. s. x. vvvv. He did not have time to write uuuu. and then even simple. A deceptive manoeuvre (especially to avoid capture). elevated in nature or style. and history becomes stirring and epoch-making. Ans. In prison one cannot write long letters. who came to Karnasuvarna.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p.II 83 . Letter was not sufficient to convey all his thoughts. The ten multiple choice type comprehension questions covering the entire text are: 69. 3. what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. r.
Jeanne d' Arc cc. Mussolini ppppp. Geetanjali ttttt. To whom is this letter addressed? fffff. to read Ans. to argue ddddd. For touring India Ans. For trade aaaaa. Stalin Ans. b. to discuss aa. For knowledge z. Kamla Nehru iiiii. to give sermons ccccc.II 84 . For adventure yyyy. Letter was not sufficient to convey all his thoughts. Sarojini Naidu Ans. My Experiments With Truth sssss. to discuss eeeee. Jeanne d' Arc mmmmm. Mahatma Gandhi hhhhh. Abraham Lincoln qqqqq. Lenin dd. Why did Hiuen Tsang come to India? xxxx. Napoleon Bonaparte lllll. c. For knowledge zzzz. Indira Gandhi ggggg. Jesus Christ kkkkk. The Discovery Of India uuuuu. Lenin ooooo. y. a.Ans. a. c. Indira Gandhi bb. d. Who started the Russian Revolution? nnnnn.Adolf Hitler Ans. Godan ©NIIT Coordinator Guide – Personality Development Programme . Which is the most famous book of Nehru? rrrrr. Indira Gandhi was inspired by the story of: jjjjj. The best way to distinguish between right and wrong is: bbbbb.
1917 bbbbbb. None of these Ans. Through this letter. Where was Nehru imprisoned? dddddd. Write a paragraph on Nehru's love for his daughter based on this letter Ans. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. c. Nainital 4. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. she should never do anything in secret as if she had something to fear or hide. 1914 Ans.Ans. If she ever found herself in doubt. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. 1917 gg. ©NIIT Coordinator Guide – Personality Development Programme . Naini prison. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. b. c. b. Like a good father. The Discovery Of India ee. Ans. the best friend of his daughter could be: vvvvv. and Mahatma Gandhi. Write a summary of the letter without losing meaning of the text in about 150 words. Her mother yyyyy. Instead of the usual material presents. Andaman and Nicobar Islands eeeeee. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. he sent her invaluable advice and his blessings. he reaches out to her from the prison through a letter. 1921 cccccc. Naini prison.II 85 . According to Nehru. it is evident that Nehru loved his daughter deeply. Nehru himself wwwww. 1923 aaaaaa. Lenin. Sarojini Naidu Ans. Tihar jail gggggg. Indira Gandhi was born in the year: zzzzz. On her birthday. 5. and told Indira that she should stay inspired by such people and serve her country. Nainital ffffff. Bapuji xxxxx. Nehru reminded Indira of heroes such as Jeanne d’ Arc. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. Her mother ff.
6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:
This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.
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Chapter Six Objectives In this chapter, the students have learned to:
Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions
Focus Areas To conduct this session, you can use the following approach:
Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:
Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.
After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"
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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:
Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility
Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.
2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.
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who is very sensitive and emotional. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. Just to make his child happy. The story revolves around a small kid. Comment on Schwamm as a loving father. it was not true that the stranger did not like small children at all. The stranger hated children because his wife died while giving birth to their first child. said goodbye and got down at the station. 4. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. Schwamm was a very loving and a kind-hearted father. develops feelings for the little boy and does the same just for the sake of his happiness. One man. The stranger thought that the kid was the reason for his wife’s death. ©NIIT Coordinator Guide – Personality Development Programme . Just for his child's sake. Schwamm decides to board the train to wave at his child. The stranger. Is there any message by the author? Ans. 5. The stranger woke up early in the morning. The happiest person at the end of the story is Schwamm’s son. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy. 6. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. The girl collected her things. not even a single passenger from the train waved back. It tells us how little incidents can make huge changes in our life. inspite of his past happenings. who dislikes children because of his wife’s death. Write a critical appreciation of the short story in about 100 words. Ans. boarded the train. The blind man started talking to the girl in a very friendly manner. However. Solution to Section 6. The father was keen to make his son happy. who regains hope and faith in everything because finally a man waves back at him. Ans. subconsciously knows that his belief is baseless. and waved his hand in response to the small child. The moral of this story is that determination is as important as taking the initiative to achieve a goal. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. He loved his child a lot. and tries to fight it by going and waving back at Schwamm’s son. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world.II 89 .3.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. he went to a different city to board a train. The train halted at Saharanpur. Why did the stranger hate children? Did he really hate them? How do you know? Ans. What is the central idea of this short story.
When is the school reopening ? 4. Mary did not come to school today. The suicide bombers escaped from the police.II 90 . Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme . Ans. The school is reopening on August 1. Ram has not paid the telephone bill.Solution to Section 6. Ans. 1. Ans. Ans. 2005. Has Ram paid the telephone bill ? 2. Did Mary came to school today ? 3.5 Convert the following statements into interrogative sentences.
Tell the students that analysis must be carried out throughout the presentation. The content and the style of presentation should match the objectives. Explain to the students the importance of using visuals in a presentation. which helps in modifying the presentation according to the response of the audience. Then. and background knowledge should be made before the presentation. you need to: Capture the attention of the audience: Use jokes. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. Tell the students that further analysis of the audience in terms of age. Discuss the structure of a presentation.Chapter Seven Objectives In this chapter. Explain the importance of body language while delivering a presentation. Tell the students that rehearsals must be conducted before delivering the final presentation. Explain each point adequately: Any point that may be new to the audience should be adequately explained. the students have learned to: Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. sex. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section.II 91 . Explain to the students the various methods of delivering a presentation. Inform the students about the importance of organizing a presentation. quotations. you need to: Limit the content to a few key points: The content of the presentation can be chunked into key points. After the objectives have been clearly established. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. Writing a content outline before the presentation helps present a structured presentation. Each slide should contain a maximum of six points. the objective of the presentation needs to be clear. brainstorm and collect all the relevant material. stories. Tell the students to follow the method with which they feel comfortable and confident. Body In the body. They should look confident and establish good eye contact with the audience. Tell the students to use body language as an additional support. Discuss the advantages and disadvantages of the various methods of presentation. organize the material around the objectives. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. Structure the information properly: The information must have a logical structure and order. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. Preview key points: The key points of the presentation should be mentioned in the introduction. nationality. The structure of a presentation consists of three parts: Introduction Body Conclusion Introduction In the introduction. you can take the following approach: Explain the various steps that the students should follow to create a successful presentation. ©NIIT Coordinator Guide – Personality Development Programme . Tell them how visuals can help them in making a presentation successful. or questions to capture the attention of the audience.
you need to: Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out.II 92 .2 2. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme .4 5.3 2. Explain to the students that lack of performance does not necessarily mean lack of knowledge.2 4 4. No.2 5 5. You might be having complete knowledge of a subject.1 6. 1 1.4 2.5 6 6. audible voice Used correct pause. Evaluate the presentation on the basis of the following parameters: S.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear. stress. Encourage questions: Questions should be encouraged at the end of the presentation. Any doubts can be clarified at this time.3 5. A logical flow will also help in easy transition from one topic to another. This also ensures a quick revision of the content. Ensure that the ideas keep flowing: One key point should lead to another. lack of confidence and presentation skills can result in poor performance.1 5. Conclusion In the conclusion.5 3 3. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success.2 5.1 2. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved.1 4.1 3. Ask the students to give a PowerPoint presentation. however.1 2 2.
Markers of different colors can be used on a whiteboard to write or highlight information on the board. 7 7. Posters: Posters are large sheets of hard paper and can be used to depict pictures. graphics. the students need to: Structure the content logically. and styles in a presentation. the presenter can flip back to a previous page and refer to it. or additional data. charts. or diagrams that does not fit in the transparency are distributed to the audience as handouts. Use effective strategies to remember the content. charts. No. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text. Handouts: Data in the form of figures.II 93 . They are cheap and affordable. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. Whiteboard: A whiteboard is similar to a blackboard. Use visual aids appropriately. At any point of time.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. Follow certain guidelines while delivering the presentation. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. and are made of a thick. bullets. transparent plastic. Dress appropriately. font sizes.1 8 8. ©NIIT Coordinator Guide – Personality Development Programme . They can be used more than once. Prepare for the presentation well in advance.S. They are attractive to look at and are cost effective. Common Visual Aids The commonly used visual aids are: Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors. types.
©NIIT Coordinator Guide – Personality Development Programme .II 94 .
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