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Coordinator Guide – Personality Development Programme - II 1

CH A PT ER - SPEC IF IC IN PU T S: P A R T - I

Chapter One Objectives In this chapter, the students have learned to:

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Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning

Focus Areas To conduct this session, you can take the following approach:

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Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.

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Coordinator Guide – Personality Development Programme - II 2

Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.

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Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.

Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:

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Coordinator Guide – Personality Development Programme - II 3

She asked Ashish to install it. John asked Monica to modify some pictures. John also mailed Sheila the script for which the audio had to be recorded. David also suggested John to include some examples in the script. He wrote a large volume of code and checked the templates several times for errors. Chris was busy coding for the course. Only Ashish was authorized to install the audio software. arrows. Meanwhile. when displayed. Chris changed the pixel values of the buttons.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. David gave John ideas to improve the readability of scripts. sidebars. John created the course by putting the content in the checked frames. read books. Team members from various departments where part of the project team. to make it more effective. and images for the frames. created the buttons. Monica. did not overlap the button. The team members were assigned different roles and responsibilities. For example. The project plan was made and shared with all the stakeholders. As a result. He also wrote the script for the project. This project involved developing a course about the basics of HTML. John also shared the script with David. He found a few mismatches and asked Sheila to rectify the errors. Sheila needed the audio software to edit the same. David manually checked all the templates and gave suggestions to improve the usability of the templates. ©NIIT Coordinator Guide – Personality Development Programme . and then wrote the script. He researched extensively on the Internet. After the templates were finalized. he suggested that the buttons should be placed a bit lower so that the correct answer. divided the content into lessons.II 4 . John also coordinated with Monicato discuss the various ideas for the kinds of images to include. who loves working with colors. John listened to the freshly-prepared audio and checked it against the script. Sheila made several phone calls to voice-over artists and fixed dates with them.

In addition. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. Network Administrator: A network administrator manages the network of the organization. ISV partners. ask the students to identify the roles involved. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. Web designers use software such as Photoshop. The network administrator should be accessible at all times to solve problems related to networks. Some of the other responsibilities include leading projects. personnel. Web banners. or sound effects. which are called programs. These programs specify instructions for computers to perform various functions. graphics.Based on the given case study. A computer programmer may be required to use various computer languages. analyzing source systems and business requirements. the system administrator may also be responsible for providing training on support skills to the IT personnel. presales and services organizations. and business processes. The content developer may design applications for various technical and commercial users. identifying business rules. content developers provide technical support to end users. Sound engineers: A sound engineer mixes and synchronizes music. websites. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. Content developers: A content developer is responsible for writing and modifying programs. Illustrator. In some companies. Web designers: A Web designer designs Web pages. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. and Corel Draw. and other requirements for Web-related products. interfaces for intranets. and the customers. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization:           Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. and working as client support representatives. System administrators: A system administrator manages the hardware of computers and networks in a company.  ©NIIT Coordinator Guide – Personality Development Programme . The system analyst helps the organization get the maximum benefit from its investment in equipment. voices. or help desk technicians. customer service engineers. Fireworks. Programmers: A programmer is responsible for writing. creating logical and physical data models. providing in-house software training. testing.II 5 . and maintaining detailed instructions. Some of the common responsibilities include installing and maintaining software.

A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B.II 6 . ©NIIT Coordinator Guide – Personality Development Programme . Write about your short-term and long-term professional goals. If you have responded with a 'No' to most of these elements. While working at Smart Developers. He has also worked at Smart Developers as a technical writer for one year. However. He is very innovative and takes initiative in all the functions related to his field. your professional satisfaction level is low and you should look forward to improving your job conditions. Don is an avid sports person and has represented his college cricket team at the university level. Short-term professional goals refer to the goals to be achieved within two to three years. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements. 2. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. He constantly evaluates his surroundings and analyzes situations. he is not confident about his communication skills and is not comfortable doing sales. He offers his support and advice when required. he won the first prize in technical writing. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. Ans.Tech. Prepare a brief self-portrait of yourself for a professional career. Don is also good at supervising tasks because he has excellent monitoring skills.Solutions to Chapter One Questions 1. and is currently working as a software developer at Technology Systems. Ans. He regularly organizes technical fests and seminars.

what do you want most from your job? If you were granted a wish. These goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain. Ans. create a table with three columns. To prepare a self-improvement plan. according to you.II 7 . which job or position would you like to attain? In your past. Ans. as shown: S. 3. Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list. Ans.No.Long-term professional goals refer to the goals to be achieved after at least five years.):           Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5.):          Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3. List your strengths. 2. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme . Select your strengths from the following list (This is not an exhaustive list. Prepare a self-improvement plan for the next five years. which achievement has given you immense satisfaction? What. 1. List your weaknesses. Long-term goals are derived from the vision of the person.

A sample portrait is given below: Donna Bard is a kind hearted and honest girl. 9.II 8 . she accepts it gracefully and works towards removing her weaknesses. She works as a manager in an organization. 6. 17. She gets inspired by reading 'The Alchemist'. and should have strong management skills. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. He should always exude high energy levels. 8. 20. 7. she tends to ignore her health care routine and this results in fatigue and depression. 15. If you are single. Besides working hard. However. 4. prepare a portrait.No. ©NIIT Coordinator Guide – Personality Development Programme . He should always work towards building healthy professional and personal relationships. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. 5. he should enjoy participating in sports activities. 2. 13. If any feedback for improvement is given to her. 16. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. 19. He should aim for a peaceful and prosperous life. He should be an avid reader and should constantly update himself with new technologies. He should have good leadership qualities. you can create a word portrait of your prospective life partner by answering the following questions: 11.Tech. 18. 4. 10. describe yourself as well as your prospective life partner. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. 12. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions.S. 14. She works hard and is known as a motivating team player. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. which talks about pursuing one’s dreams. You can create your personal word portrait by answering the following questions: 1. Similarly. What type of people irritate you? List the moral values that you abide by. 3. Ans. List negative personality traits that you don't want your spouse to have. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. She always strives to improve. He should preferably be an M. 5. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. List the minimum standard of performance that your prospective spouse should achieve. She is disciplined and loyal towards her work.

and special achievements as mentioned in their bio-data. you can take the following approach:       Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview.II 9 .Chapter Two Objectives In this chapter. Tell the students that to target a suitable job. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. it is necessary to analyze the job opportunity and ensure that it matches their expectations. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. At this point. Tell the students that before they apply for any job. as given in the additional inputs section. trainings taken. start with discussing the screening and selection procedure. Ask the students to make a list of all the educational qualifications. ©NIIT Coordinator Guide – Personality Development Programme . skills. you can tell the students about the different types of interviews that are conducted. To prepare students for the interview. To do this analysis. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. and abilities. values. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. This information is provided for you in the additional inputs section. which is common in all the organizations. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. it is very important for them to analyze the job opportunity. the students have learned to:       Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. Give the students a list of desirable qualities that organizations look for. Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. projects. Tell the students that it helps to know the various characteristics of interviewers. This exercise will help the students assess their personality. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. The bio-data is the most important document in the interview. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. After this exercise.

and discuss the same with their friends. At the end of this exercise. Position offered 10. Any news-making issue in the past 9. Products and services 3. Sit straight and alert. students who have been able to tap the job opportunity of their choice will be happy with the outcome. Location 6. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. Give students time to research all information.II 10 . ask them to refer to the company's website and brochures to gather more information. Qualities required 13. Then. ask them to assess it keeping in mind the 15 factors given to them. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. Relax! Don't rush through the interview. Future plans of the company 7. Tips on Body language During an interview. ©NIIT Coordinator Guide – Personality Development Programme . Competitors 8.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. Give a formal smile. Maintain regular. Remuneration/perks 14. as shown: Expected Factors 1. Mirror the interviewer's techniques. look at their self assessment and career planning analysis. Keep your hands on your lap. Annual turnover 4. Agreement contract/service bond 15. After all the students have selected at least one job opportunity. tell them to fill in the information in front of the respective factor in the table. Type of work 12. Background of the company 2. Instruct the students to draw a table with two columns. Then. attentive eye contact. Ask such students to select another job opportunity article and repeat the exercise. Others may find that the job opportunity does not seem to match their expectations. ask them to select the job opportunity they think will match their expectations. Number of employees 5. always remember to:        Shake hands firmly with the interviewer. Job safety 11.

Is usually used to screen interviewees. May be scheduled or unscheduled. Involves questions that are often framed beforehand.II 11 . Has a set of fixed questions for all interviewees. and occasionally. May be conducted for candidates residing in a different country or at distant locations. Features a selection process that is based on the collective input of several people. Has a fixed evaluation scheme to assess the interviewees. Is conducted over the phone. Has personnel representatives. Is conducted by companies at the campuses of various colleges and universities. and special software. Is an interview of a candidate by different interviewers separately. a video camera. Could involve walk-in interviews. Is cost-efficient and less time-consuming. The number of interviewers may vary. Provides an interviewee several chances to present his/her abilities and skill set. A board interview: • • • • • •  A rotational interview: • • •  A walk-in interview: • •  A phone interview: • • • • •  A video interview: • • •  A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme . Involves direct assessment of the interviewee by the interviewer. Is an interview between one interviewee and a panel of two or more interviewers. managers. Is a convenient and speedy method of recruitment. The various types of interviews are:  A one-on-one interview: • • • •  Is an interview between the interviewee and one interviewer. and the cost that the organization wants to incur on the interview process. Can serve as a platform to check validity of information in the resume. Is usually conducted by the government or large organizations. Can be held for all posts and for all levels. Is usually used to screen interviewees.Types of Interviews Different types of interviews are used in different situations. Involves presentations by companies who want to recruit the students. depending on the factors such as the job profile. a psychologist in the interviewer panel. Usually involves each interviewer targeting a particular aspect of the interviewee's skills. Is conducted over the phone line by using a microphone. Requires participants to appear for selection tests. an on-the-job specialist. Involves questions that are asked on the area or field each interviewer represents. the time available.

Name of the post 2. 81. Address . Ans.present : Software Engineer : Vinay Yadav : 10. No. Telephone numbers : 0129 .V.10.Tech % Marks Class 1.II 12 . Here is a sample bio-data: Bio-Data 1. Faridabad (HR) 5.3092391 7.V. 14.Solutions to Chapter Two Questions 1.permanent : 410. 21-D. Add a cover letter or note mentioning the code number and other details specified in the advertisement.in : Mr. Faridabad D. Surya Apartments. Passed AISSCE AISSE B. Give a consistent and symmetrical look. Name 3. Prepare a good bio-data of yourself. Marital status 11. Surya Apartments. Use terms and phrases relevant to the industry.A.66 78.M. Academic qualifications Sl. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A. Use simple and concise sentences. Age 4.2 65. Limit the bio-data to two pages. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam. Faridabad (HR) 6.co. Faridabad M. The following guidelines needs to be followed while designing a bio-data:       Avoid spelling and typing errors. College Ambala. Address . Occupation 10. E-mail ID 8. 24 : 410. Date of birth. 3.24 First First First ©NIIT Coordinator Guide – Personality Development Programme .1981.Engg. Father's name 9. D. Period From to : raovinay10@yahoo.S. 2. 21-D.

Briefly write out a preparation plan for an interview for a software engineer's post. Prepare a brief description of your favorite subject or topic. organizations ask candidates to discuss a specific topic among themselves.000/-pm 13. : Available on request. You can prepare for the preliminary written tests by using books that contain sample tests. language tests. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. Professional skills 16. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. You can practice group discussions with your friends and improve upon your communication skills. and an answer as to why you chose this topic. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’. Personal attainments/distinctions : Organized technical fests and seminars. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. 14. 2.pm Rs. The topics can range from current events to technical topics. No. C++. and System Analysis and Design (SAD). aptitude tests. Extra-curricular activities : Played cricket at the university level. 15. 20.000/. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds:    Preliminary written tests: This includes IQ tests. Won the first prize in technical writing. and technical knowledge tests. and discuss them during your interview. such as RDBMS and Operating Systems. Date Signature 2. Work experience: Sl. Project work preparation: Most organizations focus on project work because it reflects your own work. Here is a plan to prepare for an interview for a software engineer's post: 1. such as ‘Role of JAVA in the Internet’. Group discussions: In the group discussion round. list down your learnings. such as writing a technical paper or participating in seminars and technical competitions. Personal interview: To prepare for a personal interview round. Oracle. 10. In addition. such as:  Why did you choose this particular project?  What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. References : C. ©NIIT Coordinator Guide – Personality Development Programme . and always mention if you have contributed to the advancement of any application during your training session. Ans.II 13 . Special attainments: List down all your special achievements. logical reasoning tests.12.

Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C. and System Analysis and Design (SAD) • 4. Oracle. C++. Leadership quality : Handling different projects related to software systems. Prepare a list of your strengths and weaknesses. Maths College: B.Tech  Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system. Ans. and maintaining the software system. developing. The qualifications and skills that will help you get selected for a job are:  Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics. A software professional may possess any of the following traits:                      Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . Principal accomplishments : Modeling.II 14 .3. Ans. Chemistry. List your qualifications and skills that will help you get selected for a job.

Ans. Vinay has identified a goal for his professional life. I have done B. developing. My name is Vinay Yadav and I am a software developer with Technologies System. Engineering College. C++. from M. Handling a team of seven software professionals. I believe strongly in values like honesty and hard work. : Designing a software system and writing code for different modules of the software system.M. I have been brought up in a atmosphere where discipline and respect for elders is a way of life. Ans. : Managing different projects related to software systems.II 15 . and maintaining the software system.Tech. Responsible for making high-quality software systems. and System Analysis and Design (SAD).Tech.   Interpersonal skills : Ability to analyze situations. Assume that Vinay possesses the following qualities:   Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics. Chemistry. Ambala. Vinay plans to become a project manager in the next two to three years. I am a person with a high degree of integrity and team spirit.5. 3 years of experience as a S/W developer. : Modeling. ©NIIT Coordinator Guide – Personality Development Programme . Introduce yourself. giving comprehensive information about yourself within two minutes. Oracle.Tech : 1 year of experience as a technical writer. Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills  Skills related to job : C. Because he has a strong technical experience and good interpersonal skills. Based on the above-mentioned qualities. 6. Maths : B. Identify an appropriate career goal for yourself by matching your qualities to the job. and I am aspiring to do an M.

and they should learn from such experiences. ask the students to practice mock interviews with their friends.   Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds. Before the students give a mock interview. it will help divert their minds away from the stress and nervousness. such as by giving mock interviews. Explain to the students that if they are well prepared. Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. they can answer all the questions and can overcome any obstacle. Explain to the students that failure in an interview should not dampen their spirits. They will feel light and enthusiastic. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. and the various interpersonal and job-related skills mentioned in the bio-data.Chapter Three Objectives In this chapter. you can take the following approach:   Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview. professional experiences. ask them to get the summarized results of their self assessment and career planning analysis with them. Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. In addition. if they interact with the fellow candidates. They should follow a philosophical approach and start thinking of the next job opportunity. Explain to the students that the other candidates appearing for the interview are also like them.II 16 . The questions can be related to their educational qualifications. ©NIIT Coordinator Guide – Personality Development Programme . the students have learned to:    Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. and they may not have answers to all the questions. They also have their own set of strengths and weaknesses. Discuss the ways by which the students can release stress.

His/her posture 16. Eye contact level 25. Promptness while answering 34. Clarity of answers 31. 10. Ability to use suitable closings 37.The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. Confidence level 28. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme .II 17 . His/her resume 22. His/her dress 19. 7. The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4. His/her listening skills 40. Clarity of introduction 13.

to be used if the students strongly disagree with the statement. The body language of the students will tell the interview committee about their nature and motivation level. 25. the interview committee will be able to determine if the candidates can work cordially. to 0. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. 26. For example. ask the students if they are feeling more comfortable facing the interviewer. 23.After the mock interviews. Accordingly. Tell the students that besides knowing about the possible questions that can be asked during the interview. Ask the students to create a table with seven columns. Give the students some statements that convey the behavior pattern of a person in a given condition. 22. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. and failures. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. This will help them assess their actual stress level. consider the following questions: 21. 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. 24. I feel a compulsive need to prove my worth. I am very critical of any displeasing behavior around me. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. they need to rate each statement from 0 to 4. ©NIIT Coordinator Guide – Personality Development Programme . I feel insecure and anxious about my future.No. they should also know about the questions that the interview committee may consider.II 18 . I feel anxious about undertaking new endeavors. I wish for immediate appreciation and recognition. defeats. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). The ratings vary from 4. as shown: Personal Stress Index S. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. I am extremely impatient and get easily frustrated. I blame myself for my mistakes. I find my life unfulfilling and meaningless. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. they will be judged on the points given above. I am apprehensive in handling responsibility. to be used if the students absolutely identify with the corresponding statement. Tell the students that by judging their team building and coordinating skills. Tell the students that they can rate each statement by entering the number in the respective rating column.

and a PSI between 20 and 40 indicates that the students need to be counseled. ask them to add the ratings given to the 10 statements. ©NIIT Coordinator Guide – Personality Development Programme . A PSI of 5 or less indicates an exceptionally low level of stress.After the students have completed grading the statements.II 19 . A PSI between 10 and 20 indicates a favorable level. Keep the scores of the students confidential and create an appropriate action plan for each student.

and regulations of the organization should be kept reserved for a proper opportunity. they will be able to get along with their colleagues easily. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). the students have learned to:   Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. the canteen. Observe the students while they work on their respective assignments. general practices. they need to follow the hierarchy protocol. They should try to know more about the parameters to evaluate performance and behavior. This is because a favorable first impression can lead to several good opportunities. this attitude gets rubbed off on their colleagues. This will give them an impressive start and enable them to rise faster in their careers. However. it always helps if they know what to expect throughout the day and how to conduct themselves. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. Use formal language. For this. Wear a smile. After they have completed the assignment. such as: S. and protocol.II 20 . On the first day at work:        Be punctual and report on time. In addition. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. you can take the following approach:      Initiate a classroom session by discussing with the students how they should spend their first day in office.Chapter Four Objectives In this chapter. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme .No. Explore the building and find out the location of various departments and facilities. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. Overachieving the Targets Tell the students that they will be observed closely the first few days. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. Explain to the students the positive effects of being enthusiastic. rules. Instruct the students that they should not hesitate to give inputs regarding the existing projects. give the students an assignment and ask them to complete it in a particular time. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. Explain to the students the importance of giving their best in the first assignment. such as the restroom. Be careful about what you say. Such suggestions should be given only after prior consultation with seniors and colleagues. Familiarize yourself with the new surroundings. Introduce yourself and engage in conversation with them. Do not hesitate to ask questions. discuss with them the evaluation process and then disclose the name of the best student. and the coffee machine. Look confident and feel comfortable. Familiarize yourself with the people who are introduced to you. Do not make unsolicited comments and avoid politically incorrect language and humor. Provide them with the tips given in the Additional Inputs section. They should be extra careful when interacting with others and handling a new project. If they are full of enthusiasm. Clarify any doubts and seek information from your new colleagues or the HR personnel. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. Ask if there is an official manual that provides such details. Find out about the organization's rules and regulations. There is usually not much work to be done on the very first day. Feel secure and positive. Arrive at the assigned time and report to the concerned person. Warn the students that the inputs or suggestions for the values. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment.

they should try to overachieve the targets and improve upon their past performances. Exhibit what you do best and teach it to others. In addition. List out your short-term and long-term goals in your professional life. Do not underestimate yourself. Explain to the students that their behavior. After they have written the situations. Think positive and talk positive. It affects your personal and professional life. If they feel low. Make a list of your qualities.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. Ask the students to list down situations where they may not feel confident. The list of statements is as follows:               Get your priorities straight. Pamper yourself. In addition. and extra efforts also affect their rating. new employees should strike a good rapport with their seniors and team members. Do not take feedback on your projects personally. Appreciate your qualities and be proud of them. they should not concentrate on only achieving the explicit targets. If they wish to secure a rating of five. If the employees are enthusiastic. they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. Always try to help others. the client perceives the organization to be reliable and ready for tough assignments. Short-term professional goals refer to the goals to be achieved within a span of two to three years. tell the students that it is not enough to simply achieve the targets. Recognize all of your accomplishments and make a list of them. they should simply find clues to their problems with the help of these tips. Ans.II 21 . This is because the lack of confidence in one area influences the other area. Accept feedback with a positive attitude. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. give them the list of tips that will help them overcome their problem. Keep learning new things to boost your confidence. Presence of team spirit will enable them to accomplish their project and organizational goals. Believe in prayers. Tell them that the tips apply to all situations. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. Solutions to Chapter Four Questions 1. Enthusiastic Team Player To create a good impression in an organization. team participation. Therefore. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . These things need not necessarily be related to your job. Stay healthy and fit. Tell them that the situations can be personal or professional.

Ans. Long-term goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years.If you have responded with a 'Yes' to most of these elements. Long-term professional goals refer to the goals to be achieved after at least five years. according to you. Prepare an action plan to achieve your goals. you are satisfied with your current position and you should look forward to achieve your long-term professional goals. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . make an action plan to achieve these goals. which achievement has given you immense satisfaction? What. If you have responded with a ‘No’ to most of these elements. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2. which job or position would you like to attain? In your past. your professional satisfaction level is low and you should look forward to improving your job conditions.II 22 . After you have identified your short-term and long-term goals. what do you want most from your job? If you were granted a wish. Long-term goals are derived from the vision of the person.

Continuous process. 30. This will help you continuously assess your performance status. Ask your team members and seniors about the performance evaluation procedure. Start making your list of accomplishments and start working on the list of shortcomings.For example. 39. The time span can be mentioned as follows: 32. Now. Remain in the current office for the next three to four years. 3. 31. course. Acquire a Master's degree in Technology. Always support your team members and cooperate with them. In the next three years. Time span already given. You can use the following strategy to make a good first impression:       Utilize your first day in office in getting familiar with your colleagues and the office environment. Now. Heavy competition. Always appear enthusiastic and full of confidence. write that it in the column 'What I plan to do. 33. Make efforts to get noticed by always appearing confident and enthusiastic.II 23 . 29. If possible. 35. Take your first assignment very seriously and deliver your best. After you have identified the obstacles. Plan out a strategy to make a good impression on your first job. Start handling two teams simultaneously. 46. Lack of time to enroll for the course and to study. In the next two years. Be ready to take on new challenges. Try to collect all the information related to your organization and understand the atmosphere of the organization. Build a bond of trust and understanding with your team members.Tech. Learn about the new technologies. if you have joined an organization as a software developer want to become a project manager. Always be ready for any opportunity and make sure to give your best performance. allocate a deadline for each activity. list the possible obstacles against each point. In the next three years. Working on similar types of project again and again. ©NIIT Coordinator Guide – Personality Development Programme . Ans. Take the long pending leaves and get yourself enrolled for the M. Devote two to three hours in a week for studying. Represent yourself as an enthusiastic and confident person.' The list can be as follows: 27. 36. The list of obstacles can be as follows: 37. Discuss your goals with your family and seek their support. If you are not comfortable about a specific aspect about the organization. raise the issue in an appropriate manner. study with a friend who is doing the same course. 41. Make efforts to get noticed in your team. Ask your project manager to give you a chance to work in projects that involve new technologies. 45.' Then. 28. 43. Family planning to relocate. 44. 34. Take extra measures to perform better in your first assignment because it will help form a favorable first impression. 38. make a list of things to be done to reach that level. Write the respective deadlines in the column 'When I plan to do'. You can plan to remove your respective obstacles as follows: 42. make a plan to remove them and start working as per the plan. This will lead you and your team towards success. Acquire a position of a senior software engineer or a team leader. This will reflect on your work and people will want you to work with them. 40. Good leadership qualities to be identified. Write this list in the column 'How I plan to do.

Tell the students that they should always fulfill their commitments. Adherence to commitments always boosts confidence. As a result. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. To accomplish their tasks efficiently. advertising this belief will help in creating a positive environment around you. the students have learned to:      Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. Tell the students to keep the final list with them for future reference.Chapter Five Objectives In this chapter. thereby ignoring the important ones. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. It is necessary to think well about yourself if you want others to think well about you. Inform the students that they should not keep unrealistic targets because it might result in setbacks. They will stay active and full of energy throughout the day. Explain to the students that being physically fit will help them maintain good health and perform optimally. students should prioritize their tasks. They should be practical and reasonable while planning their work. To manage a task. lack of time can result in poor performance. but need to be performed in the future. In addition. This will enable them and their team to enjoy their accomplishments. or not urgent. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . Now. urgent. ask them if they are utilizing all their skills and abilities. Explain the difference between important and urgent work. If a deadline has not been given for an assignment. however. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. important work. You may have complete knowledge of a task. Tell the students that planning should immediately be followed by implementation. Urgent work need not be important. In addition. Then. they should set their own deadline and work towards achieving it. Therefore. can become urgent after some time. even after investing all their energy. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. This can cause self doubt and depression. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives.II 24 . Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. Urgent work needs immediate attention and provides less time for execution. ask them to prioritize in order of execution. one should take care to complete all urgent work on time. you can take the following approach:        Initiate a classroom session by asking the students to list their skills and capabilities. a person should categorize it as important. if not managed properly. On the other hand. After they have made the list. their performance goes down and they feel depressed because they could not complete the important work. Any delay will result in loss of energy and enthusiasm. it is important to manage the various tasks and complete them within the specified time. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. This will help them be enthusiastic and increase their confidence level. ask them to list other tasks that might not be important. Therefore. Again. not important. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities.

How do you propose to overcome the deficient potentials? Ans. Following is a sample list of qualities possessed by John:    Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. List out your qualities among the potentials given in this module. most of us tend to ignore the beauty around us. Perform small exercises. Make a list of all the tasks. Give the students the following list of tips. After a hard day at work and going through several daily chores. assess yourself and list down the good qualities that you possess. Making commitments: After setting the priorities. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. The appreciation and encouragement act as motivators and increase his potential. Admire yourself. This will help them accept new challenges and perform better. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. You can do this exercise anywhere and at any time of the day. Few get the time to exercise or play a physical sport. He sets realistic goals. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. have an organic fruit everyday. John makes commitments and works sincerely towards meeting the deadlines. In addition.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. Tell the students that if they are healthy. Ans.II 25 . Ask the students to describe their health care routine. ask them to write the last time they went for a health check. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. This process will help them assess their real potential. and physical fitness should also be recognized. Once in a week. When we talk about education and profession. Many people tend to ignore these factors. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. However. This beauty can be the nature or some good work going on in your neighborhood. Tell the students that they can take care of themselves if they follow these health tips. positive attitude. In addition. The result will be surprising because most of the students will realize that they have not gone for a health check for years. Setting priorities with practical approach: John sets his priorities before starting any work. 2. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. It also enables you to relax your nerves. they will be full of life and vitality. ask the students to list the various physical problems they face while working. This will help you remain organized. Entertain your spirit. ©NIIT Coordinator Guide – Personality Development Programme . Besides being assessed on your educational and professional standards by others. Now. This enables him to accomplish the tasks in a proper manner and within the specified time. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. John needs to work on the following aspects:  Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. Follow healthy eating habits. This will help in boosting your confidence on a regular basis. they will be able to manage their responsibilities in the specified time. Solutions to Chapter Five Questions 1. and consult a dietician for further guidance. This list will help them remain healthy and active while coping with a busy work schedule:       Take 10 deep breaths. factors such as enthusiasm. Do not skip meals.

©NIIT Coordinator Guide – Personality Development Programme . he will share the schedule with his team members and his seniors. This will help increase his physical fitness. John can take the following steps to overcome his weaknesses:   He will consult the physical trainer. This results in loss of energy and enthusiasm. To ensure success. and follow it regularly. set up a fitness routine. Time gap between planning and execution of project: John tends to delay the execution of planned projects.II 26 . He will ensure that all projects are executed on time.

You should keep referring to them during the day. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. if any. without becoming distracted. Tell the students that they can follow several tips to manage their time better. she is completely down-to-earth and unassuming. Tell the students that they should maintain a time log. the students have learned to:    Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. and avoid trying to be perfect in all the tasks undertaken. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. successful. such as planning. However.Chapter Six Objectives In this chapter. he does not really like doing extra work. Then. He is not climbing up the corporate ladder even after three years in the organization. She helps people around her and nurtures them because she believes in their potential. He diligently responds to all the forwarded mails from friends and colleagues. Ask the students to make a list of tasks that they do in a day. After discussing the two different personalities. Use time sheets: Time sheets can be analyzed to find ways for saving time. Ms Balanced is a smart. you can take the following approach:      Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. wherein they can write all the tasks to be done and allocate time based on the nature of the work. After reviewing the daily time log for four to five days. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. He would rather suffer himself than let his image suffer. To create this list. and pays attention to smallest of details. If only he could learn how to rule his life instead of allowing other people to rule it. and taking sufficient breaks when performing a lengthy task. In addition. They should maintain the time log on a daily or weekly basis. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. and then state the various guidelines that can be followed for effective time management. avoid delaying task execution. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. By listing the activities performed in a day and the time spent on each activity. she plans for the known and the unknown. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. tell the students to adhere to the following guidelines to manage time effectively:      Plan and organize: Take out time for planning and organizing. At the same time. committed. Delegate work to others: Identify tasks that can be delegated. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. ask them to prioritize the tasks and allocate a time period for each task. they can use ‘To do’ lists. if you can do so. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. At the end of the day. Maintaining a time log will enable them to assess their pattern and identify their problem areas. His colleagues flock to his workstation because it is a good place to hang out. They also help you prioritize tasks.II 27 . Failing to plan is equivalent to planning to fail. you can monitor the amount of time you spend on doing tasks. Multitask: Do more than one task at a time. they will be able to assess whether they have utilized the time well. Refer to the Additional Inputs section to get information on the ‘To do’ lists. they will not feel frustrated if they cannot complete specific tasks. He does not have time to pursue his hobbies and interests because he is in office during most weekends. Work only on those tasks that cannot be delegated. and popular person. prioritizing. it is just that he cannot say ‘No'. Every day. ©NIIT Coordinator Guide – Personality Development Programme . By doing this exercise regularly. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. This ensures that you are in a better position to manage the day ahead. which could otherwise throw work out of gear. You can ask the students to use the format for time sheets given in the additional inputs section.

Always plan for less than 100 percent of your time. Handle interruptions well: When planning your activities. you do not feel stressed. Tell the students that effective time management results in:      Ability to control one's activities: Effective time management helps you prioritize and organize your activities. ©NIIT Coordinator Guide – Personality Development Programme . Therefore. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. There are two types of 'To Do' lists:         Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do. Allocate time for pending tasks.   Conquer procrastination: To avoid procrastination. Deadlines being met consistently: By prioritizing tasks and organizing schedules. This puts you in control. and friends: Time management helps you restore the balance between work and leisure hours. Do not plan for 100 percent of your time. Update the list constantly.II 28 . you can make sure that deadlines are met regularly. assign some time for interruptions. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. More time for family. divide a task into a number of smaller tasks and start doing them one by one. Plan for tasks that have deadlines. hobbies. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. 'To Do' lists and time sheets are the tools that you use to manage time. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. Prioritize all your tasks.

2. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme . To use a time sheet effectively: 1.II 29 . Use a time sheet to track your time. 3. and use a 'To Do' list to plan your activities.You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. Analyze whether your time is being spent usefully. It helps you track your time and analyze whether you are spending your time productively. List your activities for a week or a fortnight.

and they can even pay off their bills online while listening to their favorite music. For example. With every change in the daily routine. As the changes occur in one's personal and professional lives. It is a continuous process.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. they can watch movies on TV while performing household chores. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. the time management schedule also gets altered. There can be many more ideas based on the number and types of tasks listed by the students. Tell them that they can refer to their personal time management survey form. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. based on their lifestyle and comfort level. Tell the students that. During the weekend. While traveling for office. one should make a mental note of the change and try to manage the schedule accordingly. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also. they can make a list of points to be discussed in a specific meeting. Suggest to the students that the continuous time management process should not tire them. They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. They should enjoy this activity. Now. they can make phone calls while watching television. ©NIIT Coordinator Guide – Personality Development Programme .II 30 . Ask students to think of ways to save time and still complete all the tasks for a specific day. These new ideas can help them manage time better and improve their performance. they should think of innovative ideas to manage time.

You can also prepare a time log to manage your weekly or long-term tasks. 'Incomplete'. Prepare a time log by listing the tasks to be done in a day. Ans. 6. 5. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time. 3. create a table comprising four columns. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. Prepare a time log for utilizing your time and note down your own reactions to your time management. To create a time log. the second column will specify the task. specify the result as 'Completed'.II 31 . therefore. and the third column will contain the time allotted for the corresponding task. however. The module could have completed in an hour. it took two hours. or 'Not attended to. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. This delayed the rest of the activities. Started to initiate a fun activity at work. Based on the result derived. Worked on the reports and cancelled going to the gym. Skipped lunch for this reason. 1. This delayed the subsequent tasks. This resulted in delay in planning and executing the meeting. These activities should be given equal importance. ©NIIT Coordinator Guide – Personality Development Programme . In addition. 4. In the fourth column. had to work upon another task and this activity got postponed for the next day. The meeting had to be postponed for another hour.' A sample time log is shown as follows: S. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored.No. not all the colleagues were interested in continuing with it on the same day. 2.Solutions to Chapter Six Questions 1. The first column will contain the serial number. However. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour.

Here is a sample list of weaknesses related to time management:    I try to do each and every task to perfection. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues.30 to 4. Ans.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4.00 to 10. This will help me achieve the targets on time and will enable others to learn and improve upon their performance. is as follows: Time 9. is as follows: Time 9.30 to 5. irrespective of the requirement. This results in an increased amount of work.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1. This results in too much of work and effort. to be followed daily for 12 weeks.30 12.00 to 11. 3.30 to 2.30 2. This will help me save time.00 to 11.30 to 12.30 to 1. I plan to do the following:    I will have a practical approach towards work and will try to strive for excellence rather than perfection. To overcome my weaknesses. Ans.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme .30 A time commitment plan for Module 2 of the first semester of MCA.II 32 .00 to 10. I will say 'No' to the tasks that do not contribute to my goals.30 to 3. I will make team targets. Instead of making personal targets.30 11. A time commitment plan for Module 1 of the first semester of MCA. both planned and unplanned.00 11. Identify your weaknesses related to time management and create a plan to overcome it. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time.2. Learning to say 'No' will help me save a lot of time. This unnecessarily delays the things and affects the complete schedule.30 3. to be followed daily for 4 weeks.00 10. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues. I will involve my team members in my work.

00 to 11.30 12.10.30 ©NIIT Coordinator Guide – Personality Development Programme .30 to 12.30 to 1.00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.00 to 11.II 33 .30 11.

and resorting to emotional outbursts will only aggravate the situation. If the reason behind criticism is jealousy. If it is out of jealousy. If the criticism is about behavior or habits. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. you should work upon it. you should continuously assess your behavior and work on the shortcomings.II 34 . Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. However. After you have identified the reason. The more knowledge they gain. you should learn from your mistakes. logical analysis. offering arguments. you should work upon it and try to improve yourself. If more than one person is making a similar comment. and successful experiences can also help in increasing their confidence level. Raising your voice. Factors such as courage. you should learn to stay calm and ignore it. ignore it at once and move ahead. gaining knowledge is futile if the students cannot express themselves properly. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. Attaining a good personality depends upon various factors. You should always learn from your mistakes. you should not react instantly and reply by using harsh words. you can take the following approach:    Initiate a classroom session by explaining the importance of a good personality. In addition. Tell the students that their personality grows along with them.Chapter Seven Objectives In this chapter. They should keep themselves updated with their field of work and current affairs. Suggest that they should gain knowledge by reading content related to their field of work. If you are calm and composed. discuss it at length and get to know about the reason. they should work upon improving their verbal and nonverbal communication skills. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. the better their personality will shape up. Giving lame excuses will add up to your negative behavior. the students have learned to:     Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. your family and friends can guide you. Ignore specific feedback: Always identify the source of criticism. If it is a genuine criticism. Irrespective of the kind of feedback. you are in a better position to assess the situation. they should observe their surroundings and interact with learned people. For this. you should look at the possible reason and work on it. There are no specific aspects that determine a personality. Concentrate on how to gain from the criticism. Students can use the following ways to accept feedback and criticism gracefully:         Accept your mistakes: If you have made a mistake. Provide the students with the list of problems they can face while communicating with others. instead. Absorb genuine feedback: If the reason behind criticism is improvement. Acknowledge the reason: If the reason behind criticism is competition. ignore the criticism. If a person criticizing you is doing it out of habit or frustration. you should always be ready for feedback and criticism. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. For this. Make it a learning experience: There is always something to learn from criticism. Do not react instantly: Reacting instantly to criticism will only show your insecurity. admit it instead of giving excuses. To improve your personality. you should reply through your work. It includes various aspects of your lifestyle. you should never get defensive. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . Take corrective action: Instead of getting depressed or developing an inferiority complex.

Here is a list of some of the problems that the students may have faced when narrating their story in the class:   The students were unable to make eye contact with the rest of the class. verbal and nonverbal. The difference between flat and modulated voice is similar to the difference between bland and spicy food. form a list of common problems faced by students. The students can use the following tips to improve upon their nonverbal communication:   Use eye contact when communicating. Ask students to record their voice in isolation. There are two types of communication skills. nonverbal communication is also an integral part of communication. Communication depends upon three factors: words. The students should improve upon their vocabulary and grammar to make a good impact on others. Therefore. and language. The use ratio of these three factors in any communication is 7%. your verbal communication should be consistent with your body language. Therefore. Because some students were not able to modulate their voice. The students should practice voice modulation to depict the emotions properly. Based on their reply. they were unable to induce the dramatic effects like various emotions and sound effects.II 35 . In addition. it is best conveyed through eye contact. Due to the lack of knowledge of vocabulary and grammar. and. a person should be knowledgeable and an effective communicator. and body language. Then. ©NIIT Coordinator Guide – Personality Development Programme . ask the students to narrate the same in front of the class. For this. ask them to list down the problems they faced in both cases. Now. Here is a list of some of the problems that the students may have faced when recording their narration:    They were unable to make it sound interesting because they had to express themselves only through voice. 38%. voice modulation. Listeners tend to pay more attention to facial and body expressions. Verbal communication is based only on voice. A good vocabulary is necessary for effective speaking. a person with a positive frame of mind is more comfortable making gestures while communicating. The following tips will help the students improve upon their verbal communication skills:    When recording.To have a good personality. Therefore. The inability to make an eye contact is regarded as a sign of uncertainty. Use hand and face expressions to enhance the expression of what you are talking about. the students were unable to convey the correct meaning of the story. If a person wants to convey sincerity in his or her intentions. it is necessary for a person to depict his emotions and feelings effectively through his voice. If they are able to feel the emotions. 55% respectively. they will be able to express the same. They can narrate or describe an incident. volume. The students were nervous and felt stiffness in their body when facing the class. it is necessary to inculcate positive attitude for effective communication. therefore. you also need to improve upon your nonverbal communication skills. Verbal communication skills consist of tone. the students should think of the scenario they are depicting and should bring emotions in their body. tone.

Use a deodorant. Beware of food that may leave a bad odor. Ans. Apart from the above nine qualities mentioned on personality development. they should neatly trim the same. Solutions to Chapter Seven Questions 1. Nails: Nails should be clean and clipped. The hairstyle should be neat.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming:         Clean and well-fitted garments: The clothes that one wears to work should be clean. Here is a sample list of shortcomings related to personality:        Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings.II 36 . Wear shoes that match the occasion. Ambitious people always stand out to achieve their goals and this quality develops their personality. Makes colleagues feel comfortable about working with you. Then. Use a breath mint if necessary. This helps them develop their personality. Shows respect for the organization. I will think of new ideas to improve my time management skills. If they wear nail polish. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. odorless pair of socks that match the color of your shoes. they should be of the correct size. They should not be faded or torn. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. add a few more qualities that are helpful for total personality development. they should ensure that it does not chip. Clothes should not be too loose or tight. I will create a time management log and will keep a record of all the tasks to be done along with their time frame. Dental hygiene: Brush your teeth regularly. I can utilize the time spent traveling to and from office for reading. 2. Ans. Avoid heavy make-up and jewelry: Women should never over-do their make-up. Facial hair: Men should be freshly shaved. well-fitting shoes. Wear a clean. people should also remember their failures and should learn from their mistakes. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. Use a mouthwash. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. Gives a feeling of self confidence. Within a month. The various benefits of good personal grooming are:     Helps establish credibility and gain the trust and confidence of peers and supervisors. Open to criticism: Besides making a list of achievements. I should be updated with the knowledge related to my field. ©NIIT Coordinator Guide – Personality Development Programme . Do not wear sports shoes to the workplace. Body odor: Take a bath daily and look fresh. They should wear minimum jewelry to the workplace. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. Shoes: Wear comfortable. Hair: Hair should be clean and neatly trimmed. The additional qualities that can help you enhance your personality are:      Enthusiasm: Being enthusiastic accentuates your personality. Clarity of thought and vision reflects on your personality and therefore improves it. If they sport a moustache or a beard. This will help me assess my time management skills and identify my time wasters. Women should file their nails. This quality is an aggressive form of being confident and is crucial for having a good personality. This change should reflect in my personality in one or two months.

I will also learn some exercises to help improve my blood circulation and oxygen circulation. ©NIIT Coordinator Guide – Personality Development Programme . I will acquire a health care routine based on my working style and food habits. This routine will help me stay active and lively. I should be able to see a difference in two or three months.II 37 .

II 38 . they should know about some fundamental truths related to human relations. company policy. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. and ability to lead people. These styles are Submissive. The characteristics of people having submissive behavior are:    They do not stand up for themselves. Some people manage to strike a balance between all the three styles and use these styles according to the situation. and advancement for growth are motivational factors. and concerns. Hygienic factors do not lead to improved performance. According to this theory. According to this theory. you can take the following approach:      Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. or both the persons are partly right. Tell the students about the model approach that they should follow to resolve problems related to human relations. Out of these factors. They do not express their views. You can discuss the various behavior styles. they should have the knowledge of dealing with people. Tell the students that in order to deal with and manage people. motivational factors lead to improved performance. Aggressive. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. and Assertive. Explain Maslow's hierarchy of needs theory. nature of work. feelings. recognition. However. People are generally never fully satisfied and no one is perfect. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. and working conditions are hygienic factors. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. However. People having aggressive behavior have little or no concern for other people's ideas. There are three types of human behavior styles depicted by different people in different conditions and circumstances. Understanding these styles will help you decide how to deal with different people. You can assess a person's personality by determining a person's dominant behavior style. These problems can fall into three categories: the first person is right and the other is wrong. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. These three behavior styles are present in every human being. They can become sarcastic. Tell the students that in any kind of job. Therefore. communication. but can affect performance if they are not present. Tell the students about Herzberg's motivation-hygiene theory. to achieve success in personal and professional lives. On the other hand. These facts will help students look at human relations in a better way. the other person is right and the first person is wrong. interesting and challenging work. Abraham Maslow has explained that a man is never fully satisfied. Satisfied and content people become inactive. All humans are unique and different. and motivational factors satisfy the psychological needs. The characteristics of people having aggressive behavior are:   They can be directly or indirectly aggressive. the performance of a person is influenced by various factors. personality. If they express their views. as given in the Additional Inputs section. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. promotion prospects.Chapter Eight Objectives In this chapter. each person has one behavior style as the dominant one. they do it in a cautious and mild manner. and opportunities for creative work. the students have learned to:     Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. company policy and administration. Tell the students that hygienic factors satisfy the animal needs. while factors such as achievement. factors such as salary. people in search of something always remain active because they are motivated. ©NIIT Coordinator Guide – Personality Development Programme . such as salary. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. they act and react differently to their environment.

They express their views directly but not at the expense of others. It's nothing to do with me... ideas.II 39 . ideas... I am sorry to take up your time. The characteristics of people having assertive behavior are:      They are honest with themselves and others. Now.. and feelings. They respect the self and others. its all your fault. 8. Behavior ©NIIT Coordinator Guide – Personality Development Programme ... 3. Statement Don't ask questions. I believe that .. At the same time.No. and feelings. they respect the right of other people to express their views. 1. 5. Would you be upset if we. 6. 9. I would like to. but. They can get verbally hostile or abusive. 2... what do you think. but. I will be happy to answer your question. 4.. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S. They are confident and have a positive attitude. 7.just do it. After I finish this work. People having assertive behavior express and pursue their own views. It's only my opinion. That's stupid… What can we do to resolve this problem.   They sometimes adopt a patronizing attitude. They are able to negotiate and compromise. 10.. They blame others for problems and mistakes.

Before asking another person to do something. He admits mistakes easily and tries not to have an argument to prove his point. He needs to improve his presentation skills. he listens carefully to people. needs to work on the following points to improve his skills related to human engineering:     He is unable to put his ideas across in an interesting manner. he tries to reconcile as soon as possible. This will make them feel special. If he enters in an argument with anyone.. a consultant working at Red Sky. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively and criticize because these attempts are futile. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. upright. He should involve his team members in planning activities because this will give them a sense of belonging. 2. Sometimes.Solutions to Chapter Eight Questions 1. and fair. It makes the other person feel important. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. He tries to avoid an argument.II 40 . He tries to convince the person working with him that he considers that person honest. In any conversation. a consultant at Red Sky Inc. therefore. Ans. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. Ans. he is unable to control his anger. He should learn to stay calm if things are not happening as per plan. He avoids making personal contacts with colleagues. he has limited knowledge about his colleagues. he looks from that person's point of view. He tends to make work-related decisions on his own without discussing it with his team. John. He should try to get to know his colleagues. Sam. He appreciates the efforts made by others. which has already been proved wrong. and this results in dull presentations. ©NIIT Coordinator Guide – Personality Development Programme . List out your good qualities pertaining to Human Engineering. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. He tries to be considerate and thoughtful in his behavior.

Tell the students that a true professional should:  Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . Soon after. Her manager reviewed her work after a week and was impressed. they should also learn to develop these traits. Anita kept arguing. good work ethics. Therefore. Anita was deemed the 'Star Performer of the Month'. the students have learned to:     Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. she had a bitter argument with her team members Grace and Tom. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. it is necessary to accomplish the task in order to be successful. This knowledge is gained through formal education and self education. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. Some of these traits are innate but others can be developed with experience. Explain to the students that they can accomplish their tasks through organizational ability. she told her team members about what had happened and spoke of the manager very rudely. She went to her manager and told him her idea. She studied software engineering at a highly rated engineering institute and won an award for her project. Because of this. During her first project. she completed her management diploma at a premier management institute and got a job in a top software development company. the team felt that she was not a team player. They rely on their own abilities and knowledge. After three months. However. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his.II 41 . Then. Explain to the students that gaining specialized knowledge will help them succeed. and IQ. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. He explained why it was not feasible. She disagreed with him and started arguing. The manager explained again in detail why the idea was not feasible. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. Explain to the students that to develop a good personality. during her appraisal. she had an idea that contradicted that of her immediate superior.Chapter Nine Objectives In this chapter. Tell the students that they should have immense willpower and ability to make their own way and walk through it. They can improve their general intelligence by improving their vocabulary. Tell the students that their success will always be rated on the basis of the result achieved. her rating was average. reading and writing skills. She did not tell them the reason why he had not agreed with her idea. Anita argued that Tom was the one who had not sent the document. At home and with her friends. Those who have practical knowledge of their area of work enjoy a distinct advantage. He gave her a very positive feedback and showed her work to the Head of Department. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. you can take the following approach:      Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. After the meeting. Tom was taken aback because Anita had never asked him to send the document. and diligence. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. Anita’s manager told her that he was very pleased with her work. This general intelligence helps them stand out and make a mark for themselves. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. Anita began spreading rumors about Grace.

This keeps his organization always at the top and in demand. 3.84 billion for the fiscal year ending June 2004. and this results in dull presentations. In any conversation. he started a company along with his friend Paul Allen. Ans. Microsoft has a strong base of happy and satisfied customers. As a result. If he enters in an argument with anyone. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively. Before asking another person to do something. John. He possesses strong work ethics and organizational skills. and fair.II 42 . Microsoft generated revenues worth US$36. and is present in 85 countries. Identify a successful role model and list two or three additional qualities other than those listed in this module. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. In 1975. a consultant working at Red Sky. Ans. He tries to convince the person working with him that he considers that person to be honest. Prepare an action plan for improvement of those qualities. He started developing computer programs at the age of 13. It makes the other person feel important. he listens carefully to people. He never waited for any external help and realized his dreams on his own. List out some of the important principles of human engineering in which you are good at. employs 55. Today. ©NIIT Coordinator Guide – Personality Development Programme . Ans. He admits mistakes easily and tries not to have an argument to prove his point. Continuous advancement: Gates always aims to introduce innovative products.       Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. Bill Gates has all the characteristics of a successful person. chairman of Microsoft Corporation. which have made him one of the most successful businesspersons in the world:    Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. he is unable to control his anger. He tries to avoid an argument. which has already been proved wrong. upright. He tends to make work-related decisions on his own without discussing it with his team. He needs to improve upon his way of presentation.000 people. Microsoft Corporation is a leader in software services and solutions. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. 2. He has complete knowledge of his own field and has common sense to make practical judgments. he looks from that person's point of view. List out some of the important principles of human engineering in which you need improvement. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. He ensures that no chance to appreciate the other person is missed. he tries to reconcile as soon as possible. Besides having these qualities. Sometimes. My role model is Bill Gates. He tries to be considerate and thoughtful in his behavior. He has the natural ability to comprehend difficult concepts and analyze them clearly. Following is the list of important principles of human engineering that John should work upon:    He is unable to put his ideas across in an interesting manner. he has the following three abilities.

He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards. This results in people taking him for granted.II 43 . As a result. He should involve his team members in planning the activities. ©NIIT Coordinator Guide – Personality Development Programme . he knows little about them. This will give them a sense of belonging. Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts. He avoids making personal contacts with his colleagues.       He is unable to make hard decisions related to people he works with. He should try to get to know about the people working with him more closely to make them feel special. He should learn to calm down if things are not happening his way.

Explain to the students that successful IT professionals have the ability to learn by themselves. This is because collective effort is a must to ensure organizational success. Tell the students that successful IT professionals know how to manage stress. Tell the students that they should be work well within a team. To become a responsible and efficient member of a team. and committed. Tell the students that conflicts are bound to arise when individuals work together in a team. they should also possess good written and verbal communication skills. while other traits can be developed with experience and perseverance. Norming: In this stage. In order to remain self motivated. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. you can take the following approach:   Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. They need to ensure a high team spirit to accomplish their project and organizational goals. should also get along well with their seniors and team members. A team is a group of people working together towards a common goal. the students have learned to:      Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. IT professionals need to be eternal students and be in constant touch with new updates. interpersonal skills and abilities. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . Ask the students in each group to interact with each other to know each other better. Team spirit can be promoted by sharing experiences and by being flexible. Tell the students that they should possess the knowledge of their field of study. Answering the following questions will help them identify the reason of conflict and resolve it: a. the students will be comfortable with each other and with the goal that they have decided upon to work together.II 44 .Chapter Ten Objectives In this chapter. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. Storming: This is the argumentative phase. Performing: In this stage. They should are able to comprehend difficult concepts and analyze them clearly. Tell the students that successful IT professionals should be highly capable in managing human relations. Ask students to resolve various issues and concerns pertaining to the team goals among themselves. Ask the students to form groups of six members each and perform the following activities:     Forming: In this stage. b. It is very important to manage time for meeting deadlines and taking on new assignments. Some of these traits are generally innate. co-operative. besides being proficient in their field. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. people get to know each other and make impressions. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. To express these knowledge skills. the students will start working together and giving good performance. and interest in extra-curricular activities. To be successful. an individual should be enthusiastic.     Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. 47. c. Every member is an important part of the team and is responsible for its success. IT professionals should possess good health and a delightful mind.

©NIIT Coordinator Guide – Personality Development Programme . They don't fight over their point of view but try to settle the conflict within themselves. Samuel decides that he will make an attempt to meet other people as well. he forgets to greet them at times. Samuel is appreciated for being serious about his work from day one. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. Robert becomes popular in his team. Robert is as efficient a worker. As a result.Tell the students that people react differently in a conflict. On the other hand. Accommodating: People with this style participate in a conflict but do not get affected by the result. After going through the preceding case study. Robert gets assistance from these same people . His bright eyes and ready laugh make people want to be around him. Such people are aggressive in nature and usually bring out new points related to team activities. tell the students that to build relationships at work. He always has a cheery look on his face. Ask them to learn about the following conflicting styles and select their style:      Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. they must:    Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. and leads to creative solutions. He notices that the people he had been greeting are not keen to communicate with him. They tend to adapt to the scene that seems to be suitable for the whole team. He has an intense look on his face at all times because he is always thinking about his work. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . Samuel notices Robert making friends with people from different teams and departments. Compromising: People with this style participate in a conflict in a reconciling manner.in the corridor or in the office library. they initiate conflicts and try to prove their point of view. Competing: People with this style actively participate in a conflict.they explain company policies to him and help him get accustomed to the office environment.II 45 . Tell the students that avoiding such situations is not always helpful. being preoccupied with thoughts about work. Such people are actively involved in planning activities that can bring the team together. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. if required Teamwork motivates individuals. At times. However. Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. extracts the best out of individual talents.

©NIIT Coordinator Guide – Personality Development Programme . Practices Hindering Teamwork A team suffers when its members:        Blame each other for failures. Provision for review and feedback on individual as well as team performance. Do not give their opinions. Leads to creative solutions. Recognition and support for individual differences. Give priority to their tasks over the team tasks. Active contribution by all members. Recognition and reward for team efforts. Extracts the best out of the individuals. Mutual support. Sound leadership.The Difference Between a Group and a Team A group turns into a team when its members begin to have:     Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork:    Motivates individuals. Do not listen to others' ideas and opinions. Offer support and motivation on the basis of personal likes and dislikes. and trust. Are not open to giving and receiving feedback. concern. Do not share information.II 46 . Clearly established procedures. Practices Aiding Teamwork Good teamwork requires:          Agreed-upon goals and clear objectives. Mutual cooperation and conflict resolution.

After two weeks.SPEC IF IC IN PU T S: P A R T . This will help them build up their confidence. Instruct the students to create their own personality portrait.II 47 .II Chapter One Objectives In this chapter. instruct the students to take notes while watching television. The client wants Jack to create an IT training course for office executives. Ask the students of possible reasons why Jack and his team blundered. and interested. Avoid making any interruptions. Carry forward the discussion stating that:          Listening is the most powerful tool of communication. Jack presents the first version to the client. bright. because writing is also important along with speaking and listening. This exercise can help in building a strong vocabulary. it involves interpreting and understanding. the client is worried that the deadline cannot be met. Familiarity with a specific language might not be enough. ask them to write on any topic of their choice. Before the meeting. Then. Listen actively. ©NIIT Coordinator Guide – Personality Development Programme . Ask questions and paraphrase. Take notes. ask the students to: Control external and internal distractions. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. To improve their listening skills. confidence. Listening is not the same as hearing. It will also prepare the students to participate in group discussions and interviews. . The client is very upset because the work does not match the requirements at all. Tell the students that if they have good communication skills. The client is pleased to meet Jack because he appears to be enthusiastic. Now. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. and logical thinking are equally important in ensuring effective communication. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. Jack briefs his team. Give the students a list of words and ask them to frame sentences by using those words in different contexts. newspapers. tell them to present their views on the topic. The client feels that Jack is the right person to handle the project. the training course looks more appropriate for undergraduates instead of office executives. and magazines. Identify key points. Almost three quarters of the communication process involves listening. Explain that factors such as courage. you can:       Introduce the topic by explaining the importance of communication skills in the modern world. listening to the radio or lectures. tell them that possessing effective communication skills is a prerequisite for personality development. To improve their listening skills. it is the first step toward comprehension. The project had to be completed within a month. Give the students an exercise on passage reading so that they can work on their reading habits. This will help them in improving their communication skills and vocabulary. and they work hard for two weeks. In addition. the students have learned to:   Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. Tell the students that listening carefully is one of the most important aspects of communication. Make sure that the students maintain a list of the new words they come across each day.CH A PT ER . Ask them to read books. Also. he makes all the preparations for the meeting. they will have more opportunities to succeed in life.

Requirements for future action. Body language: Smile before making a call. Exchange information: Ask for and supply relevant facts and information to the caller. There are certain desirable procedures and protocols for using the telephone. So. ©NIIT Coordinator Guide – Personality Development Programme . Attitude: Be courteous. you need to consider the following elements:         Voice: Your voice reflects your mood and state of mind. Speed: Speak slowly. Sit straight and breathe deeply. if any. Language: Use simple and straightforward language. Telephone Manners While speaking on the phone. End the call: Summarize the conversation and end the call on a pleasant note. Time for returning the call. Composure: Remain calm while handling aggressive. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. This attitude is reflected in your voice. understanding. take care of how you sound. Contact number of the caller. and friendly. and messages are taken when you receive a call for another person.   Be unprejudiced. rude. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. helpful. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. Receiving a Call There are five main steps in the process of receiving a call:      Greet the caller: Greet the caller and introduce yourself. Identify the caller: Ask for the name of the caller.II 48 . Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. Details of the caller. Purpose of the call. Watch for nonverbal cues. professional. or agitated callers. Clarity: Express your words clearly. Ask questions from self. Details of the person who received the call. An effective message includes:        Date and time of the call.

Logical thought process: Good communication also includes a logical thought process activity. For example. A person should be quick in reasoning and thinking. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge. and the vocabulary. general awareness. Language skills denote the person's subjective knowledge. For example. you can concentrate on the words being pronounced by the newsreader. The difference between language skills and communication skills lies in the presentation of your ideas. while listening to the radio. This adds value to the communication skills. How can communication skills be improved? Ans. One can acquire communication skills only by practice. ©NIIT Coordinator Guide – Personality Development Programme . whereas communication skills involve the presentation of the subjective knowledge to the outside world. Developing a sense of humor: Sense of humor is another aspect that helps the communication process.II 49 . students prefer teachers who are jovial and lively. Communication skills are necessary for a person to express his or her views in any situation. The three reasons are:    Communication skills are required to express our views to others. Communication can be improved by practicing certain activities on a daily basis. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it.Solutions to Chapter One Questions Solutions to Check your Progress 1 1. Give any three reasons why it is important to improve communication skills? Ans. a person can have good language skills but may not be able to express his views to a group of people. The best way to improve vocabulary is to learn new words in different contexts. This will make you more confident and comfortable with spoken language. Both set of skills are required. It is necessary to speak in a variety of situations. you need to participate in group discussions and personal interviews after you clear the entrance exam. Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. For example.        Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. What is the difference between language skills and communication skills? Ans. Presence of mind helps a person think in a logical manner. If you want to pursue higher studies. 2. Listening to news on the radio: Listening is the best way to improve the communication skills. Solutions to Check your Progress 2 1. The following activities can help a person improve his or her communication skills.

Sentence: Pursue Meaning: 1. and breakdown. There are still balance payments due on him.5 Passage 1 48. issue. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. Communication is a skill and can be improved upon only by practice. issues. What are communication skills? Ans. Meaning: 2. Division of something into smaller parts. Write two sentences by using each of the following words in two different meanings: balance. Sentence: There was a lot of conflict between him and his father.that's just a side issue. Ans. He noticed a conflict in the dates of the two meetings. Balance Meaning: 1. Sentence: Breakdown Meaning: 1. Sentence: My car had a breakdown in the middle of the road. He is pursuing MCA from a recognized university. Sentence: The old lady had to hold the railings to keep her balance. A subject or problem that people are thinking and talking about. at all times c. in all places b. conflict. To give several things equal amounts of information. time. Meaning: 2. for example) Sentence: Conflict Meaning: 1. All oceans water is the same shade of blue a. Sentence: The car was pursued by helicopters. An incompatibility of dates or events. Meaning: 2. so that a situation is successful. Solutions to Check your Progress 4 1. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. Can communication skills be developed by reading books on 'communication skills'? Why? Ans.3. Meaning: 2. To give something to someone.II 50 . Sentence: Issue Meaning: 1. Communication skills are the skills that enable a person to convey information so that it is received and understood well. It is the ability to express our views and understand others' views. pursue. hardly ever d. A failure to work or be successful. Solutions to Check your Progress 3 1. An active disagreement between people with opposing opinions or principles. or money. Sentence: Don't worry about who will do it. The English book is issued in your name. A state where things are of equal weight or force. To be engaged in (a vocation or hobby. Meaning: 2. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . Sentence: The rate of muscle protein breakdown was assessed. To follow someone or something. Solutions to Section 1.

f. a. d. Ans. continual scolding is not harmful to the child dd. o. s. aa. g. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. Ans. blue pigment l. z. c. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. c. One inference that can be drawn from this passage is that cc. Ans. Green water near coastlines is almost always caused by i. Ans.Ans. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. p. b. n. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. red pigments in coastal waters k. sand color j. b. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. The main idea of this passage is q. reflected light and yellow pigment from plant life 4. r. t. infantile pleasures habits infantile pleasures patterns the number of siblings 3. Blue light is e. w. reflected light and yellow pigment from plant life Ans.II 51 . b. v. Phytoplankton are m. bb. The social development of a child can be affected by y. children develop socially. x. The main idea of this passage is that u. at all times d. Ans. h.

incur personality and behavioral changes. ii. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme . All of the above Home and school Playground and classroom Playground and home All of the above 5. continual scolding does not affect physical development ff. mm. c. b.II 52 . jj.ee. Totally Passage 3 1. Ans. Ans. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes. hh. Ans. c. rr. nn. qq. continual scolding inhibits healthy social development 4. Home life and the people who live with the child affect his development kk. This passage implies that victims of Alzheimer's disease may oo. continual scolding has adverse effects on the disciplinarian Ans. ll. d. Where does the passage say the only child learns his social lessons? gg. pp.

a person with Alzheimer's disease might not be able to eee. a. According to the passage. there is no cure ddd. long-term care Ans. uu. walk fff.II 53 . zz. Ans. The cure for Alzheimer's disease is aaa. Symptoms of Alzheimer's disease include ss. to make feeble to make feeble capability to strengthen stamina 4. which was already asked ©NIIT Coordinator Guide – Personality Development Programme . hospitalization ccc. "debilitating" means ww. remember the answer to a question. which was already asked ggg. d. bed rest bbb. c. yy. vv. In the passage. Ans. remain awake hhh. b. remember the answer to a question. xx. tt. long-term care 5.2. drive a car Ans. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3.

ask them to answer the questions given in the relevant exercise. Gestures and body movements can be perceived differently in different countries. Sheila asked whether they could ‘prepone’ the meeting. color. the meeting continued. Ronald asked her to address him by his first name. When interacting with foreign clients. Give students reading exercises such as passages that contain conversations involving two or more people. Tell the students that spoken English should be free from grammatical mistakes. However. Avoid the local language. Explain the different features of spoken English. race. She said she wasn't married. Ronald looked puzzled and asked what she meant.II 54 . Tell the students to speak English on a regular basis to improve their conversation skills. The lady just looked away when Sheila asked her why she was not married. Find out if it is acceptable to give or receive gifts. After analyzing the preceding case study. Smith. Ensure appropriate body language. This will motivate the students and help them improve their vocabulary. you need to:       Determine the degree of formality practiced at the workplace in the client's country. Sheila gave Ronald a silver Ganesha as a gift. it is important to know about their culture and work ethics. Arrange group discussions and presentations for the students and ask them to get actively involved in these. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. you can use the following approach:    Initiate a classroom session by explaining the basic components of communication skills in a conversation. Then. Sheila asked one of the middle-aged ladies what her husband did. to initiate small talk. These should not be perceived as bribe. Tell them the difference between intentional learning and incidental learning. Use English or the client's language. A desire to learn is a must. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. the students have learned to:    Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. she felt it was inappropriate and addressed him as Mr. When they met. It was decided that they should meet again after two days. This will help them in improving their conversation skills. one learns that before you interact with a foreign client. Explain how spoken English is different from written English. He raised his eyebrows and looked at his colleagues in an embarrassed manner.Chapter Two Objectives In this chapter. a client. ©NIIT Coordinator Guide – Personality Development Programme . This will help them in improving communication skills and gaining confidence. After lunch. Avoid discussing sensitive issues such as politics. After the second meeting. Ronald agreed.   Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. During lunch. etc.

Care should be taken to speak slowly and use the correct grammar and pronunciation. and connecting with the audience. and formatting. You should always establish good eye contact with the audience. Why do many of us find it difficult to speak in English? Ans. kkk. The speaker should pronounce the word correctly. The seminar must be impressive in terms of content and presentation style. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. They are also important for success in different professional situations. such as attending interviews and conducting presentations. Writing English is difficult because you also need to worry about elements such as spellings. Ans. Tell them to improve upon their weaknesses by working on the following points:      You should always speak politely with other members of the organization. The passage implies that if a student studies for an exam. Your body language must be an additional support to ensure effective communication. or too slow. The different features of spoken English are:     The speaker should be able to speak clear English so that the listener is able to understand it. he is practicing iii. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. It is easier as compared to writing. Is spoken English difficult. 3. The speaker should not speak too fast. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme . 2. spoken English is not difficult. Name any four reasons why English is important to us. it will help create a very good impression about the organization. No. punctuation. Your presentation should be crisp and effective. You should be confident about the topic. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. Many of us are not able to speak English because of lack of practice. 4. clear voice. Why? Ans. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. Knowledge of the English language is of great importance because of the following reasons:     It is useful to get a good job. lll. so that others get bored.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself.3 (a) 1.II 55 . Solution to section 2. It is important to learn it to pursue further studies abroad. so that others cannot understand. It is important to know English in order to try for a job in other countries. The speaker should use appropriate words or vocabulary. What are the different features of spoken English? Ans. jjj. Practice enhances the confidence level and improves effectiveness. It is necessary for social prestige and respect.

Ans. Highly motivated Solution to section 2. When the professor had asked a difficult question. in need of learning Ans. a. false or unknown. False vvv.3 (b) 1. True www. unmotivated sss. one must be qqq. a. The question asked by the professor was such that Hans had no idea of it. (True/False/Unknown) Ans. True ©NIIT Coordinator Guide – Personality Development Programme . he understood it well (True/False/Unknown) Ans. Einstein thought that they were in trouble. (True/False/Unknown) Ans. As Hans listened to the lecture of Einstein. uuu. d. impulsion Ans. Highly motivated rrr. dread nnn. repulsion ooo. tired of learning ttt. incidental learning 2. In the passage "motivation" means mmm. Say whether the following statements are true. in order to learn by intentional learning. impulsion 3.II 56 . According to the passage. neglect ppp.

Hans delivered a lecture in place of Einstein. true f.II 57 . true Ans. False yyy. curiosity ffff. Yes. Einstein studied Science. interest in space travel d. Did Hans perform well? Pick out words from the story in support of your answer. b. sense of humor Ans. Einstein was tired and was not in a position to deliver a lecture. They left the university with Hans driving. 49. Why did Hans give lecture in place of Einstein? Ans. He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy.xxx. i. These words were first spoken by Einstein (True/False/Unknown) Ans. and joined in the applause at the end. space travel. Which of the following qualities made him a great scientist? cccc. and television. fictional aaaa. sense of humor h. What kind of story is this? zzz. Answer the following in a phrase or sentence each. c. (True/False/Unknown) Ans. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. So.” ©NIIT Coordinator Guide – Personality Development Programme . False 2. interest in space travel eeee. modesty dddd. Amusing bbbb. Ans. "It is a pleasure to drive a genius like you". What did Einstein study? Ans. Hans performed well. g.

Grace scored nearly 55000 runs with an average of 43 runs per match. In that year.) Solutions 50. Grace. He scored 100 runs or more on 121 occasions. William Grace found himself in an atmosphere charged with cricket. The most remarkable year for Dr. In addition.j. Dr. o. l. Hans laughed and replied to the professor that the question was not at all difficult. had memorized Einstein's lecture iiii. They also were cricket players. it was so easy that even his driver could answer it.II 58 . Describe the physical appearance of William Gilbert Grace in a line or two. What was Hans's reply to the question of the professor? Ans. How did he consider cricket? Ans.346 runs and also completed his hundredth first class century. Although he was a doctor. He held the record for the highest individual score for many years. What happened to him? Ans. k. had presence of mind (Because the passage for the below section is not available in the Student Guide. William Gilbert Grace had a splendid physique. He belonged to a family with a cricket background. He was a tall man. He was sixty-seven years old. He had an attractive personality with strong features and long black beard. In fact. 6 feet and 2 inches in height. He was about 70 kg in weight. c. the answers have been researched by using the Internet. he scored 2. His father and uncles were enthusiastic about the game as his elder brothers Henry. He was the first one to score a triple century in first class cricket. ©NIIT Coordinator Guide – Personality Development Programme . He was enthusiastic about cricket from the tender age of six. he was a fast bowler. Alfred. His highest score in tests was 344 runs. William Grace died on October 25. Einstein called Hans a genius because he: gggg. he chose cricket for a profession. did not let Einstein down Ans. Ans. He had an attack of cerebral hemorrhage a few days before his death. Grace's career was 1895. should the credit go to Grace regarding the game of cricket? Ans. 1915. William was actively engaged in first class cricket. had presence of mind jjjj. m. and E. What is the record of Grace as a batsman and bowler? Ans. impersonated Einstein hhhh. M. William Gilbert Grace was the greatest and most attractive personality in cricket. In what aspect. He received a testimonial and a letter of congratulation from the Prince of Wales. n.

Can you describe that picture? 7. 6. He discusses politics. 8. ©NIIT Coordinator Guide – Personality Development Programme . 9. 3. My sister is getting her ears pierced this evening. They sing very well. Isn't it? Ans. Doesn’t she? 5. Sugar is available freely in the market Ans. Rain is coming very heavily. He has not yet appeared for his final exams. He couldn't cope up with the class. He couldn’t stay with the class.II 59 .4 The sentences given below are examples of sentences with common errors. Can you describe about that picture? Ans. Ans. 2. Ans. Ans. They sings very well. 1. It is raining very heavily. Ans. Sugar is available for free in the market. Ans. Identify the error and correct the same. He has not given his final exams yet. 4. He discusses about politics Ans. She sings well. My sister is getting her ears bored this evening. She sings well.Solution to Section 2.

©NIIT Coordinator Guide – Personality Development Programme .10.II 60 . The teacher is delivering a lecture. The teacher is giving a lecture. Ans.

Explain the importance of redrafting a document. correct grammar usage is an important and basic subskill of writing. Although IT professionals do not emphasize on the use of grammar. you can use the following approach:     Initiate a classroom session by defining writing skills. "I particularly like all these _______(bright) colors in your paintings". You cannot acquire good writing skills in one attempt. My father drives ________ (slow). My old car broke down yesterday. He ______ (seldom) exceeds 40 mph. Introduce the features of good writing skills. Discuss their views and share with them the various ways in which they can improve their writing skills. There was a _______(sudden) increase in sales. To become a good professional.Chapter Three Objectives In this chapter. Proper format. She not only sings _______(beautiful). 57. she's got _______ (beautiful) songs as well. ask them to do the following exercise. For example. Explain to them the importance of good writing skills. you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. Correct usage of grammar. Proper usage of punctuation marks. 54. Ask the students to write their views on improving writing skills. Explain to the students the importance of proper grammatical usage while writing a document.II 61 . I hope it can be mended _____ (cheap). he whispered _______ (soft). Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. 53. Appropriate choice of vocabulary. Right order of sentences in a paragraph. He broke the news to her _______ (gentle). it is important for them to learn correct grammar. and using correct grammar. Sting is a _______ (marvelous) singer. Then. Tell the students about subskills such as using the correct sequence of words in a sentence. 52. Out of all the subskills. Writing includes several other fields or subskills. 58. This will help them in various tasks. ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. 60. It _______(rare) barks. Ask them to redraft their document according to that checklist. 56. 55. Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. Writing needs a lot of practice. I am a fan of France Gall. using simple and appropriate words. The subskills are:       Right order of words in a sentence. the students have learned to:     Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. such as preparing presentations. Provide the students with a checklist to help them redraft documents. Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . 59. Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. My dog is very ________ (silent). Jimmy has got a ________ (tremendous) collection of stones. Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. Ice-cream sales rose ________ (steep) last August.

2. Cohesion: Helps to identify the completeness of a sentence or a paragraph. Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. 9. whereas the language of writing consists mainly of complete sentences.Ask students to prepare a report on any topic. such as but. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document. 8. 6. Coherence: Helps to identify the appropriate usage of connectors. ©NIIT Coordinator Guide – Personality Development Programme . The differences between the language of speech and the language of writing are:  The language of speech consists mostly of broken utterances. No. 4. It also helps to ensure that the sentences are able to convey the complete meaning.6 1. Discuss the importance of each one of them. 7. 1. and phrases. format. 10. What are the differences between the language of speech and the language of writing? Ans. Ans. give them the following checklist for evaluating their report: S. 5. 3. Mention the different subskills in writing. 2. to combine sentences. The different subskills in writing are:         Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. 11. Sections 3. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. Then. that. Style. 12.II 62 . Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. Grammar: Helps to ensure that the document is grammatically correct. words. and which.

   

In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.

3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.

4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:

   

Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.

5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.

6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.

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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.

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Coordinator Guide – Personality Development Programme - II 64

7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:

  

Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.

Certain steps that can help an individual in improving his writing skills are:

    

Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar

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Explain to the students the shortcomings in their paragraph writing. I would have done it yesterday. format. Provide the students with a sample letter. explain to the students the use of various linking words and phrases. Introduce letter writing to the students. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. Tell the students about the importance of grammatical accuracy while writing. Instruct the students to identify the features of a good paragraph.Chapter Four Objectives In this chapter. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. Discuss the importance of organization of the body of the letter. the students have learned to:   Write paragraphs Write letters Focus Areas To conduct this session. language. consequently. Past: If I had time. Correct: When I came home. you can use the following approach:       Initiate a classroom session by giving a brief introduction on writing skills. In addition. Explain to students the differences between formal and the informal letters. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are:     Errors in Verb Tense Incorrect: When I came home.II 66 . whereas. the children still hadn't finished dinner. and organizational pattern of a letter. as given in the Additional Inputs section. Errors in Conditional Sentences Future: If I have time. For this.Verb Agreement Incorrect: There is many reasons why I can't help you. such as first of all. Discuss the problems they may face. Discuss the guidelines for letter writing. and on the other hand. I will do it tomorrow. In addition. Present: If I had time. List the restrictions imposed when writing formal letters. I would do it now. content. discuss the tips to achieve coherence and cohesion in a paragraph. Instruct them to identify the layout. Errors in Tense formation Incorrect: He throwed it out the window. Instruct the students to use appropriate vocabulary and correct punctuation. based on format. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . Correct: He threw it out of the window. Instruct the students to write letters on specific topics to check their progress. such as coherence and cohesion. and length of the letter. You can discuss some of the errors that the students generally make while writing. if any. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. Explain to them the importance of linking devices in a paragraph. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. Correct: There are many reasons why I can't help you. Also. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. the children still didn't finish dinner. Explain to them the importance of layout and format of a letter. Explain to them what paragraphs are and why are they required. Errors in Subject . Share tips to help them overcome these problems and improve their letter writing. Introduce the students to paragraph writing.

Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. check if the correct form has been used. and I . the better you will get. Incorrect: Of the two books. and me . Example: She cooks well.  Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English:  Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. Correct: She looked very good. but a few of the class is here. lesser time you have for reading. Errors in Parallel Comparisons In parallel comparisons. Incorrect: That is the most important of any other reason. If you are applying for a job in an organization. it should be informal. if you are writing a letter to your relative. whether it is formal or informal.were late. Correct: That is the most important reason. Alice. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. the less time you have for reading. Errors of Illogical Comparatives Check comparisons to make sure they make sense. (How easy?) Most adverbs are formed by adding -ly to the adjective. Correct: The busier you become. Correct: Of the two books. Correct: The young man writes badly. Example: She is a good cook.II 67 . For example.Fred. Incorrect: The more you practice. Jane.Object Incorrect: All of us . you will get better.Fred. Correct: All of us . An adjective describes a noun and answers the ‘what kind’ question. this one is better. (How does she cook?) This exercise is relatively easy. Incorrect: Texas is bigger than any state in the United States.were late. but a few of the class are here. it should be formal. Correct: John is absent. Jane. Incorrect: The busier you become. Correct: The more you practice.   Guidelines for Writing Letters Use the following tips to write a letter:  Identify the nature of letter. Errors in Pronoun Subject . Correct: Everyone on the project has to attend the meeting. Alice. Correct: Texas is bigger than any other state in the United States. this one is best. Incorrect: Everyone on the project have to attend the meeting. ©NIIT Coordinator Guide – Personality Development Programme . Make sure the correct form has been used.  Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent.

Proofread and check spellings before sending the message. Use an appropriate greeting. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. formal letters should be precise and to the point. Ask the students to draft a letter and then assess their progress based on the following parameters:      Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. The organization of the body of the letter is also very important. The layout of the letter makes the first impression on the receiver of the letter. Security and privacy: • • •  Use the 'Bcc' field for multiple recipients. The header contains the recipients' addresses. This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. If you are writing an informal letter. Use standard font and color. 'Cc' field: 'Cc' stands for carbon copy. Avoid describing highly confidential issues. The following parts are included in the body of the letter: • •  The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages:  Clarity: • • • • • • •  Use an appropriate subject line.II 68 . Use business English. ©NIIT Coordinator Guide – Personality Development Programme . 'Bcc' field: 'Bcc' stands for blind carbon copy. do not use abbreviations and symbols. For example. while the body comprises the main message. Closing: It includes the conclusion or the summary of the message. Keep the message short and simple. Avoid describing legal or controversial issues.   Identify the nature of language and style to be used in the letter. if you are writing a formal letter. Quote accurate data/facts. Detailing: This is the actual content or body of the message. For example. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. The header of the e-mail message contains the following fields:      'To' field: The recipients' e-mail IDs are written here. E-mail etiquette: • • Do not use letters in uppercase. you can use abbreviations and symbols. Identify an appropriate length for the letter. Avoid using angry or offensive language.

What is a topic sentence? Why it is important? Ans. ©NIIT Coordinator Guide – Personality Development Programme . Avoid humor.• • • • Avoid sending spam or unsolicited mass mails. It is used to arrange content into small. Do not send e-mail messages to discuss confidential matters such as disciplinary action. b. A Paragraph is a group of sentences. easily readable bits. acronyms.II 69 . What is a paragraph? Ans. A paragraph revolves around one main idea. Avoid using chat language. Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. jokes. and sarcasm. It is important because all the sentences in the paragraph are directly related to it. A topic sentence is the sentence in a paragraph that explains the main idea. conflicts. and emotions. and personal complaints about coworkers.

The content that is sent or received may be formal or informal. 5. Thanks giving is a family celebration. They prepare many traditional foods such as turkey. e-mails are free of cost but post is not. The receiver can use the information sent by e-mail and can manage the data easily. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. What is coherence? How is coherence achieved in a paragraph? Ans. 67. 3. sweet potatoes and cranberry sauce.II 70 . 62. 2. the information received can be forwarded to another destination with some addition in the content.c. 63. Linking devices are words or phrases that are used to connect two or more sentences. and at the end of the day we are as stuffed (full) as the turkey. The sentences should be arranged in the following order: 1. My aunt bakes a turkey and fills it with stuffing. 64. and at least four pies. ©NIIT Coordinator Guide – Personality Development Programme . Sending mails by post may be expensive. Coherence means logicality. sweet potatoes and cranberry sauce. d. 65. They are similar in some respects but differ in others. and whereas. What are linking devices? Why are they important? Ans. depending on the distance and the quantity of information being communicated. salads. In addition. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. On this day the Americans remember the first thanksgiving feast of the early American colonists.5. and at the end of the day we are as stuffed (full) as the turkey. They help establish a relationship between two sentences. This organization of data is not possible in the case of post. Solutions to Section 4. My relatives also make vegetables. Later. 6. Everyone eats more than usual. In my family everyone brings a special dish for the thanksgiving meal. E-mail and post are different means of communication. 7.1 Write paragraphs on the following topics: 1. My aunt bakes a turkey and fills it with stuffing. In my family everyone brings a special dish for the thanksgiving meal. e. For example. a mixture of bread and spices. It is an important feature of paragraph writing. salads. In both email and post. They prepare many traditional foods such as turkey. On this day the Americans remember the first thanksgiving feast of the early American colonists. Cohesion means unity of thought. 66. 4. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph. a mixture of bread and spices. 2. large information can be sent from one place to another. Thanks giving is a family celebration. Ans. the speed at which e-mail is transferred from one place to another is much faster than post. My relatives also make vegetables. What is cohesion? Why is cohesion important in a paragraph? Ans. E-mail and Post are similar in some respects but different in others Ans. Everyone eats more than usual. Examples of linking devices are first of all. 61. on the other hand. and at least four pies. However. It is also an important feature of paragraph writing.

In addition.5. Email is preferable for many reasons Ans. because of its speed and broadcasting ability. E-mail allows various users to send large amounts of information to the other users. Post and Fax are different in many respects Ans. Electronic communication. The telephone and fax are similar to each other in many aspects. 3. Telephone communication is entirely different from that of a post Ans. e-mails enable us to send large amounts of data and stored it for future reference. The usage of telephone is more convenient as compared to e-mail. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form. In contrast. In e-mail. there is direct one-to-one interaction. persons can only read the messages written by the sender. E-mail and Telephone differ in many ways Ans. However. In a telephonic conversation. 7. post allows you to send and receive a large quantity of information. Post is cheaper but slower than fax. whereas fax provides electronic communication. Ans. The transmission speed of the telephone is very high as compared to the transmission speed of post. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. However. E-mail is a much better medium of communication in comparison with other transmission methods.K.II 71 . They both provide a moderate level of security. you need a fax number to identify the fax machine at the receiver's end. 6. In telephonic communication. data can be managed more easily in e-mail. Both fax and e-mail are modern means of communication but are different from each other is several aspects. The telephone and post are different means of communication. Two fax machines are required to send and receive messages. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme .2 1. A message sent through post needs a postal address to reach its destination 4.2. Post provides simple communication. Both telephone and fax use telephone lines to send and receive messages. Fax is very different from an email Ans. The transmission speed for both is very high. E-mail can carry files in the form of attachments. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. e-mail can be shared among various users efficiently and effectively. Telephone and fax share certain common features Ans. It is very easy to manage data because e-mail enables you to send the same information to different users easily. City Public School R. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. Fax also converts messages into electric signals that can travel through telephone lines. To send a fax. the transmission speed is slow as compared to fax. A message sent through post is delivered to the receiver in many days. 5. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. Post and fax are different in several respects. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. Both e-mail and the telephone are means of communication but differ in many ways. the person can hear the voice of the other person whereas in post. Solutions to Section 4. The telephone converts sound signals into electric signals. which is not possible in the case of telephone. whereas a message sent through fax is delivered within a few minutes. which can be transmitted over the line.

We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. is not paying equal attention in providing civic amenities to the residents of different parts of the city. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . I hope you be able to spare some precious time from your busy schedule and grace the occasion. Thanking you. spacious. and greener due to regular maintenance. The residents fear outbreak of diseases anytime. Our school is going to hold an annual function on 25th Sep. Delhi. The Principal will read out the annual report highlighting the achievements of the school in academics and sports. south Delhi. the residents have become easy victims of water-borne diseases. school leader of the City Public School. inhabited mostly by low-income groups. There are certain parts of New Delhi. Ans. are left to rot and stink. The drains are open and keep overflowing with garbage and dirt. Supply of water is very irregular and inadequate. It will be a privilege for us to have you as our chief guest for the annual function. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail.II 72 . Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. In contrast. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. particularly. Our principal will preside over the function. I am James. Due to nonavailability of pure drinking water. James School Leader 2. 2005. colonies like Nandnagri. These are areas where VIPs and the rich reside.The District Collector Delhi Subject: School Annual Function invitation Sir. Heaps of dirt keeps lying on the streets. It is unfortunate that the Municipal Corporation. Your presence shall be a source of inspiration to the students. Yours faithfully. which are more cleaner.

which belongs to Parul of B.Sc.Sc.3. I request you to ask the concerned staff to send my certificate as soon as possible. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi. Unfortunately. I. I have received the certificates for Roll Number 134567. Ans. had appeared in the B. Subject: Received wrong set of certificates Sir. My roll number is 0234567. IT (I) year. Yours faithfully. IT (II) year examination. 0234567 ©NIIT Coordinator Guide – Personality Development Programme . IT (II) year Roll No. I am facing a great amount of inconvenience due to the nonavailability of my certificates. Adhiraj Singh B. a student of XYZ College.II 73 . I have submitted Parul Sharma's certificate in the university office. Adhiraj Singh.Sc.

I need to buy certain books and submit the fees for the new session. Firstly. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons.E. Hope you are doing fine. Yours lovingly. My new session will be starting in the month of April. Rest is fine here and please do reply as soon as possible. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari. course in Faridabad. I came to know from your brother that you are staying in a hostel. course. In addition. XYZ 5. I have made a few friends. 2. Do take good care of yourself. Fortunately. Ans. How are you? I hope all of you are doing well at home. I will be able to meet all my requirements if you can send me Rs. I need to purchase stationery. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B. . John ©NIIT Coordinator Guide – Personality Development Programme . Imagine you are staying in a hostel. I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. Our session has started and I too am trying to adjust to the new life. so you must be feeling homesick. 2005 My dear Dad. But I really wish we were in the same college. You will be glad to know that the results of the annual examination are out and I have passed with distinction.4. This would have made lot of difference. please do come and meet me. as we would have enjoyed our college life as we enjoyed our school days. In case you get time. The first few days are tough.E. This is the first time you have been staying away from home. Ans. Yours affectionately.000/-. I can’t wait to meet you during the upcoming vacations.II 74 . Mata Gujri Hostel Balawala Dehradun 14 sep. For this. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her.

Then. ask them to attempt the relevant questions. Understanding the text structure. Tell the students that effective reading can be understood as a scientific process that involves:      Skimming and scanning. ©NIIT Coordinator Guide – Personality Development Programme . italics. Discuss what is reading and what are the various types of reading. making comparisons. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. It also involves drawing inferences. Tell the students that reading refers to the ability of understanding any written language and is central to any profession.    Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. they can go for surface level reading when reading for pleasure. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. This skill is utilized more than the other communication skills of writing and speaking. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas. the benefits of the ability to read well. the students should be able to understand the purpose and general content of the text. they should also concentrate on nonverbal signals. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time. These include elements such as fonts.II 75 . you can use the following approach:    Initiate a classroom discussion by explaining the importance of reading in our daily lives. This process is known as scanning. Explain to the students. bold typeface. However. and various layout features. Explain the difference between direct and indirect speech while reading. Understanding the paragraph structure. the students have learned to:     Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. the students should read the complete text slowly and carefully to identify the relevant information. and asking questions. Understanding nonverbal signals. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section. underlines. Anticipating and determining the meaning of words. Ask the students to take a reading ability test by reading the comprehension given in Section 5.4. After skimming. Explain the importance of reading and how it can improve one’s personality. In this process.Chapter Five Objectives In this chapter. Tell them how reading improves one's perception and develops the thinking process. Explain to the students that reading involves comprehending and understanding a written document.

or section. Captions: Represent comments on figures. or section. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. Each paragraph deals with one aspect of the subject. The conclusion part puts the subject matter in the right perspective. such as title. Determining the function of the word: Understand the function of the word in the sentence. ©NIIT Coordinator Guide – Personality Development Programme . chapter. page. or an explanation of a particular section or chapter. explanations. The number of sentences and words in a paragraph depends on the subject. The heading indicates the subject matter being discussed in a particular document. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. The introduction part mostly informs the reader about the content of the document. an introduction. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences. A paragraph consists of the following parts:    The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. Paragraphs are linked in a logical way by link words. how is it related to the other words in the sentence. On an average. an adjective. Reading means understanding text. Figures: Represent pictorial representation of an idea or a concept. examples. It is an important part of communication. that is. The second part: Consists of sentences that develop the main idea of the paragraph. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. if any. therefore. the students should look for the following clues and indications:     Determining the word class: Understand if the word is a verb. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. These sentences may contain arguments. What is reading? Ans.These layout features are:     Heading: Refers to the title at the top of a document. Most texts start with a title and sometimes a subtitle. and other supporting evidences. paragraphs. details. Determining the relation: Understand the relation. Understanding the Structure of Text The structure of a text consists of various parts. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. which can also be used within a paragraph. a noun. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. Subheading: Presents a brief summary. between that word and a word that is familiar to them. each paragraph can have its own subtitle. or an adverb. paragraphs contain between 75 to 150 words. and summary.II 76 . To anticipate the meaning of a word.

Reading is important to understand any piece of text.    Ans. according to the author. Loud reading seldom leads to understanding the content. interpretation. Why is reading important? Ans. What are the different kinds of reading? Ans. To help students determine what to read and how to read. Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. "make the best of the opportunities". 6. Reading is of two types. 5. Surface level reading is done mainly for pleasure. Reading is done for a variety of purposes. 4. They are: Ans. So. B ©NIIT Coordinator Guide – Personality Development Programme . and critical evaluation of the relevant content. Who. gaining information. Reading is an important communication skill. 3. Why is loud reading not 'reading'? Ans. Usually. 3. Solutions to Check your Progress 2 1. we make notes. such as preparing for examinations. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities. What does the phrase.         Ans. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. To encourage students develop a reading habit. Reading has many advantages. Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. 2. Deeper level reading involves concept forming. and seeking pleasure. refer to? Ans. surface level reading and deeper level reading. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). it is not considered as reading. 4. Who will be able to make the best of the opportunities? Ans.II 77 .2. learning a subject. The two purposes of this lecture are: Ans.

which leads to an improved personality. Why does the speaker say that reading is a good source of entertainment? Ans. For writing impressively. Yes. For both these requirements.II 78 .Presentation and Public Speaking. We develop concepts. Printed books in the native language are easily available and are within the reach of a common man. the speaker emphasizes the need for exposure to the native variety of English to non-natives. 12. We read newspapers. and a whole lot of other things.We do not develop concepts. We read textbooks and other related books. 11. As a result. Yes. Why? Ans. Do Indians have a good opportunity for exposure to native variety of language? How? Ans. Slide2 supports this view. Indians have the good opportunity for exposure to the native variety of language. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. magazines. 7. By developing your reading habits. Yes. Yes. the passage suggests that reading helps to improve writing skills. you can improve your vocabulary. This is because getting the reading material in printed manner in the native language is very easy. ©NIIT Coordinator Guide – Personality Development Programme . Does the speaker emphasize the need for exposure to the native variety of English? Ans. Reading a novel helps us to develop a wider area of perception and a coherent thought process. Yes. I do agree with the view that reading helps improve writing skills. How does reading a novel improve one's personality? Ans. Do you agree with the view. one should have a deeper understanding of the topic and a good vocabulary. Refer to Unit 7. you will be able to write more impressively. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. reading is a must. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text. 9. 10. 8.

14. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression. 15. people who regularly read newspapers. People should read newspapers and magazines on a day-to-day basis. In addition.. What does the speaker suggest to the students to read. 3. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. Can you add to the list? Ans.13. the reader will not be able to recall the text when he or she needs it. Why? Ans. 2. Reading improves our personality and general awareness. The development of thinking processes is a benefit of reading that is not known to most people. 'Sheik had a bad reputation. yet he was much impressed by Sheik. Why should one not read without interest? Ans.' Why was Mohandas impressed by the Sheik? Ans. Mohandas was against telling a lie to his mother. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully. ©NIIT Coordinator Guide – Personality Development Programme .. 16.' What was Mohandas against? Ans. Solutions to Check your Progress 3 1. These two aspects help in maintaining good social interaction. Name some material that people need to read on a day-to-day basis? Ans. Which benefit of reading. according to the author.II 79 . One should not read without interest because the reader will not be able to understand the piece of text in such a situation. 'He was not against eating meat. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. What did the Sheik advice Mohandas? Ans. 17. is not known to many people? Ans. As a result. Sheik advised Mohandas to eat meat if he wished to grow tall and strong. Mohandas was impressed by Sheik because he was tall and strong.

3. How was the plane made by the Wright Brothers different from the modern planes? Ans. Who was the little girl in the story? Ans. Ans. The experiment conducted by the Wright brothers enabled humans to fly. Who bought a ticket for Nehru? Ans.II 80 . Write the letters indicating the six true statements in your answer book. 3.4. 4. 2. canvas. The little girl in the story was Durgabai. and wire. Solutions to Check your Progress 4 1. What was the important thing the Wright Brothers did in 1903? Ans. Solutions to Check your Progress 6 Read the following sentences. 2. The plane made by the Wright brothers was made up of wood. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. Why did Mohandas have to steal money? Ans. Solutions to Check your Progress 5 1. What did the Congress do in Kakinada in 1923? Ans. People who had put up the exhibition bought a ticket for Nehru. Mohandas stole money to buy cigarettes. Indians were fighting against the British to gain freedom. The Wright brothers made the first aeroplane in 1903. which are related to the passage. The Congress held a meeting in Kakinada in 1923. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. How the experiment was conducted by the Wright Brothers an important event? Ans. 5. Against whom were the Indians fighting? For what? Ans. The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . These are among the six sentences. The planes of today are made up of Magnalium. which agree with the statements in the passage.

"Why have you given me only 3 marks for this answer?" Ans. "I hate to go late. 1. 5. "Oh! What a long snake!" Ans. Sita asked me why I had given her only 3 marks for that answer. Mary requested me to lift that bag for her.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech. They said. Govind said." Ans. Sita said. Govind asked me if I had paid his fee the previous day. "Did you pay my fee yesterday?" Ans. 2. He said." Ans. "Will you please show me the way to Lal Bagh.II 81 . The child exclaimed that it was a long snake. "We do not go to the computer center from tomorrow. 3. Mary said. 4. "Can you kindly lift this bag for me. 6." Ans. He admitted that he hates to go late. The child said. Peter asked me to show him the way to Lal Bagh. 7. Peter said. They said that they will not to go to the computer center from the following day. ©NIIT Coordinator Guide – Personality Development Programme ." Ans.

"What a pity I have answered all the questions wrong in the exam!" Ans. to change location. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. have an emotional impact upon. The teacher said. relevant information or interconnection. concerned with worldly rather than spiritual interests. ©NIIT Coordinator Guide – Personality Development Programme . "All of you should submit the record notes by tomorrow evening. A purposeful or industrious undertaking (especially one that requires effort or boldness). A period marked by distinctive character or reckoned from a fixed point or event. dignified manner or conduct. given as a gift. She said. Ans. The officer ordered his subordinates to report by 5 o' clock in the morning. Solutions to Section 5. presented. given formally or officially. proceed. also write the other possible meanings for the same word. Burdened psychologically or mentally. Absent-minded dreaming while awake. 9. the state of being held in low esteem. Characteristic of false pride. She rued the fact that she had answered all the questions incorrectly in the exam. Absence of light or illumination. Absence of moral or spiritual values. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. Free from emotional agitation or nervous tension. the tangible substance that makes up a physical object. express moral judgments. The officer said to his subordinates." Ans." Ans. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. The teacher ordered all the students to submit the record notes by the following evening.II 82 .4 1. 10.8. Secondly. "You should report by 5 o' clock in the morning. having an exaggerated sense of selfimportance.

Characterized by absence of emotional agitation. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. ©NIIT Coordinator Guide – Personality Development Programme . s. Letter was not sufficient to convey all his thoughts. quietly or secretly. u. 2. r. He did not have time to write uuuu. who came to Karnasuvarna. according to Nehru. A deceptive manoeuvre (especially to avoid capture). t. elevated in nature or style. Live (in a certain place). wwww. Why was Nehru not able to convey everything that he wanted in his letter? tttt.II 83 .' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. Ans. vvvv. In prison one cannot write long letters. and history becomes stirring and epoch-making. to avoid being observed. w.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. q. what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. v. x. Completely clear and fine. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. The ten multiple choice type comprehension questions covering the entire text are: 69. 3. Ans. The ten comprehension questions covering the entire text are: 68. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p. Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. ordinary men and women become heroes. and then even simple. He was weak. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text.

Lenin dd. Indira Gandhi ggggg. Godan ©NIIT Coordinator Guide – Personality Development Programme . y. Jeanne d' Arc cc. to give sermons ccccc. Stalin Ans. Sarojini Naidu Ans. c. Indira Gandhi bb. Letter was not sufficient to convey all his thoughts. Mahatma Gandhi hhhhh. Lenin ooooo. To whom is this letter addressed? fffff. b. The Discovery Of India uuuuu. to discuss aa. For touring India Ans. Who started the Russian Revolution? nnnnn. Indira Gandhi was inspired by the story of: jjjjj. to argue ddddd. to read Ans. Which is the most famous book of Nehru? rrrrr. Kamla Nehru iiiii. c. d. Jeanne d' Arc mmmmm.Adolf Hitler Ans. Jesus Christ kkkkk. For trade aaaaa. a. to discuss eeeee. Abraham Lincoln qqqqq. For knowledge z. Napoleon Bonaparte lllll. Mussolini ppppp.II 84 . My Experiments With Truth sssss. The best way to distinguish between right and wrong is: bbbbb. For adventure yyyy.Ans. Why did Hiuen Tsang come to India? xxxx. For knowledge zzzz. a. Geetanjali ttttt.

Where was Nehru imprisoned? dddddd. Write a paragraph on Nehru's love for his daughter based on this letter Ans. Like a good father. b. Through this letter. 1923 aaaaaa. 1917 bbbbbb. Andaman and Nicobar Islands eeeeee. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. and told Indira that she should stay inspired by such people and serve her country. Write a summary of the letter without losing meaning of the text in about 150 words. Her mother yyyyy. Her mother ff. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. Nehru reminded Indira of heroes such as Jeanne d’ Arc. 1921 cccccc. If she ever found herself in doubt. and Mahatma Gandhi. Nainital 4. Indira Gandhi was born in the year: zzzzz. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. Ans. Lenin. the best friend of his daughter could be: vvvvv. c. it is evident that Nehru loved his daughter deeply. On her birthday. The Discovery Of India ee. 1914 Ans. 1917 gg. b. she should never do anything in secret as if she had something to fear or hide. he reaches out to her from the prison through a letter. Instead of the usual material presents. Nainital ffffff. Nehru himself wwwww. he sent her invaluable advice and his blessings. Naini prison. 5. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. According to Nehru. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. c.II 85 . Sarojini Naidu Ans. ©NIIT Coordinator Guide – Personality Development Programme . Naini prison.Ans. Tihar jail gggggg. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. None of these Ans. Bapuji xxxxx.

6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:

  

This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.

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Chapter Six Objectives In this chapter, the students have learned to:

  

Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions

Focus Areas To conduct this session, you can use the following approach:

  

Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:

    

Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.

After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"

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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:

   

Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility

Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.

2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.

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4. Schwamm decides to board the train to wave at his child. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. Write a critical appreciation of the short story in about 100 words. Is there any message by the author? Ans. The blind man started talking to the girl in a very friendly manner. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. and waved his hand in response to the small child. The train halted at Saharanpur. subconsciously knows that his belief is baseless. It tells us how little incidents can make huge changes in our life. Ans. The happiest person at the end of the story is Schwamm’s son. One man. 6. he went to a different city to board a train. 5. inspite of his past happenings.3. The stranger. who regains hope and faith in everything because finally a man waves back at him. develops feelings for the little boy and does the same just for the sake of his happiness. Solution to Section 6. boarded the train. said goodbye and got down at the station. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy. The stranger thought that the kid was the reason for his wife’s death. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. ©NIIT Coordinator Guide – Personality Development Programme . who dislikes children because of his wife’s death.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. Just for his child's sake. it was not true that the stranger did not like small children at all. and tries to fight it by going and waving back at Schwamm’s son. He loved his child a lot.II 89 . However. not even a single passenger from the train waved back. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. The story revolves around a small kid. who is very sensitive and emotional. The stranger hated children because his wife died while giving birth to their first child. Schwamm was a very loving and a kind-hearted father. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. The stranger woke up early in the morning. Just to make his child happy. Why did the stranger hate children? Did he really hate them? How do you know? Ans. The father was keen to make his son happy. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. The moral of this story is that determination is as important as taking the initiative to achieve a goal. Comment on Schwamm as a loving father. Ans. What is the central idea of this short story. The girl collected her things.

Ans. Ans. Ram has not paid the telephone bill. Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme . Ans. When is the school reopening ? 4. Mary did not come to school today. 1. Has Ram paid the telephone bill ? 2. The school is reopening on August 1. 2005.II 90 .Solution to Section 6. Ans.5 Convert the following statements into interrogative sentences. The suicide bombers escaped from the police. Did Mary came to school today ? 3.

Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. you need to:    Capture the attention of the audience: Use jokes. Tell the students that further analysis of the audience in terms of age. or questions to capture the attention of the audience. Tell them how visuals can help them in making a presentation successful. which helps in modifying the presentation according to the response of the audience. the students have learned to:    Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. organize the material around the objectives. ©NIIT Coordinator Guide – Personality Development Programme . Discuss the structure of a presentation. you need to:     Limit the content to a few key points: The content of the presentation can be chunked into key points. the objective of the presentation needs to be clear. Structure the information properly: The information must have a logical structure and order. Tell the students that analysis must be carried out throughout the presentation. The content and the style of presentation should match the objectives. Tell the students to follow the method with which they feel comfortable and confident. Then. Preview key points: The key points of the presentation should be mentioned in the introduction. brainstorm and collect all the relevant material. Discuss the advantages and disadvantages of the various methods of presentation. After the objectives have been clearly established. Explain each point adequately: Any point that may be new to the audience should be adequately explained. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section. sex. Tell the students that rehearsals must be conducted before delivering the final presentation. Explain the importance of body language while delivering a presentation. The structure of a presentation consists of three parts:    Introduction Body Conclusion Introduction In the introduction. and background knowledge should be made before the presentation. you can take the following approach:        Explain the various steps that the students should follow to create a successful presentation. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. stories. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques.Chapter Seven Objectives In this chapter. Body In the body. quotations. nationality. Tell the students to use body language as an additional support. Explain to the students the various methods of delivering a presentation. Writing a content outline before the presentation helps present a structured presentation. Explain to the students the importance of using visuals in a presentation.II 91 . Inform the students about the importance of organizing a presentation. They should look confident and establish good eye contact with the audience. Each slide should contain a maximum of six points.

however. You might be having complete knowledge of a subject.3 2. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved.4 5. Any doubts can be clarified at this time. Explain to the students that lack of performance does not necessarily mean lack of knowledge.3 5.4 2. stress.1 6.2 2. you need to:    Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out.1 2 2.II 92 . lack of confidence and presentation skills can result in poor performance. No.1 4. A logical flow will also help in easy transition from one topic to another. Evaluate the presentation on the basis of the following parameters: S. Conclusion In the conclusion.2 4 4.2 5. Ask the students to give a PowerPoint presentation.1 2. This also ensures a quick revision of the content. Ensure that the ideas keep flowing: One key point should lead to another. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme .1 5.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear. Encourage questions: Questions should be encouraged at the end of the presentation. 1 1.2 5 5.1 3.5 6 6. audible voice Used correct pause.5 3 3. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success.

graphics. Markers of different colors can be used on a whiteboard to write or highlight information on the board. They are cheap and affordable. bullets. font sizes. They are attractive to look at and are cost effective. Prepare for the presentation well in advance. the presenter can flip back to a previous page and refer to it. 7 7. types. They can be used more than once. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. and are made of a thick. Posters: Posters are large sheets of hard paper and can be used to depict pictures. charts. ©NIIT Coordinator Guide – Personality Development Programme . Dress appropriately.1 8 8. charts. transparent plastic. Handouts: Data in the form of figures. Use effective strategies to remember the content. No. Follow certain guidelines while delivering the presentation. or diagrams that does not fit in the transparency are distributed to the audience as handouts. and styles in a presentation.II 93 .S.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. or additional data. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text. Use visual aids appropriately. At any point of time. Whiteboard: A whiteboard is similar to a blackboard. Common Visual Aids The commonly used visual aids are:        Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors. the students need to:       Structure the content logically. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies.

II 94 .©NIIT Coordinator Guide – Personality Development Programme .

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