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Coordinator Guide – Personality Development Programme - II 1
CH A PT ER - SPEC IF IC IN PU T S: P A R T - I
Chapter One Objectives In this chapter, the students have learned to:
Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning
Focus Areas To conduct this session, you can take the following approach:
Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.
Coordinator Guide – Personality Development Programme - II 2
Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.
Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.
Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:
Coordinator Guide – Personality Development Programme - II 3
John also coordinated with Monicato discuss the various ideas for the kinds of images to include. and then wrote the script.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. The team members were assigned different roles and responsibilities. sidebars. David also suggested John to include some examples in the script. Only Ashish was authorized to install the audio software. Chris was busy coding for the course. Sheila needed the audio software to edit the same. For example. John also shared the script with David. John also mailed Sheila the script for which the audio had to be recorded. did not overlap the button. Chris changed the pixel values of the buttons. Meanwhile. John asked Monica to modify some pictures. The project plan was made and shared with all the stakeholders. read books. As a result. He wrote a large volume of code and checked the templates several times for errors. David gave John ideas to improve the readability of scripts. She asked Ashish to install it. ©NIIT Coordinator Guide – Personality Development Programme . divided the content into lessons. when displayed. John created the course by putting the content in the checked frames. David manually checked all the templates and gave suggestions to improve the usability of the templates. Sheila made several phone calls to voice-over artists and fixed dates with them. arrows. who loves working with colors. This project involved developing a course about the basics of HTML.II 4 . Monica. John listened to the freshly-prepared audio and checked it against the script. He researched extensively on the Internet. He found a few mismatches and asked Sheila to rectify the errors. He also wrote the script for the project. Team members from various departments where part of the project team. he suggested that the buttons should be placed a bit lower so that the correct answer. After the templates were finalized. created the buttons. and images for the frames. to make it more effective.
Fireworks. customer service engineers. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. personnel. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. and business processes. voices. or sound effects. content developers provide technical support to end users. The system analyst helps the organization get the maximum benefit from its investment in equipment. analyzing source systems and business requirements.Based on the given case study. and Corel Draw. and working as client support representatives. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. or help desk technicians. presales and services organizations. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. In some companies. ask the students to identify the roles involved. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization: Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. and other requirements for Web-related products. Web designers: A Web designer designs Web pages. websites. Sound engineers: A sound engineer mixes and synchronizes music. and the customers. and maintaining detailed instructions. These programs specify instructions for computers to perform various functions. Some of the common responsibilities include installing and maintaining software. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. Web banners. which are called programs. ISV partners. Web designers use software such as Photoshop. The network administrator should be accessible at all times to solve problems related to networks. Programmers: A programmer is responsible for writing. Some of the other responsibilities include leading projects. graphics. providing in-house software training. testing. creating logical and physical data models. Content developers: A content developer is responsible for writing and modifying programs. In addition. System administrators: A system administrator manages the hardware of computers and networks in a company. Network Administrator: A network administrator manages the network of the organization. interfaces for intranets. The content developer may design applications for various technical and commercial users. the system administrator may also be responsible for providing training on support skills to the IT personnel. A computer programmer may be required to use various computer languages.II 5 . identifying business rules. ©NIIT Coordinator Guide – Personality Development Programme . Illustrator.
Tech. he is not confident about his communication skills and is not comfortable doing sales. If you have responded with a 'No' to most of these elements. He offers his support and advice when required. He regularly organizes technical fests and seminars. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. and is currently working as a software developer at Technology Systems.II 6 . ©NIIT Coordinator Guide – Personality Development Programme . Don is also good at supervising tasks because he has excellent monitoring skills. While working at Smart Developers. However. He has also worked at Smart Developers as a technical writer for one year. Ans. Short-term professional goals refer to the goals to be achieved within two to three years. He constantly evaluates his surroundings and analyzes situations. Don is an avid sports person and has represented his college cricket team at the university level. Write about your short-term and long-term professional goals. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. 2. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements. Prepare a brief self-portrait of yourself for a professional career. he won the first prize in technical writing. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B.Solutions to Chapter One Questions 1. Ans. He is very innovative and takes initiative in all the functions related to his field. your professional satisfaction level is low and you should look forward to improving your job conditions.
Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme . is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3. 1. which job or position would you like to attain? In your past. List your weaknesses. what do you want most from your job? If you were granted a wish. Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list.No. Ans. 2. Select your strengths from the following list (This is not an exhaustive list. as shown: S. These goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain. 3.): Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4. which achievement has given you immense satisfaction? What.): Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5. Ans. List your strengths.II 7 . To prepare a self-improvement plan. create a table with three columns. Ans. according to you. Long-term goals are derived from the vision of the person.Long-term professional goals refer to the goals to be achieved after at least five years. Prepare a self-improvement plan for the next five years.
6. If you are single. Besides working hard.S. He should be an avid reader and should constantly update himself with new technologies. describe yourself as well as your prospective life partner. 9. List the minimum standard of performance that your prospective spouse should achieve. She gets inspired by reading 'The Alchemist'. he should enjoy participating in sports activities. she tends to ignore her health care routine and this results in fatigue and depression. 8. 18. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. 13. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. You can create your personal word portrait by answering the following questions: 1. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. He should preferably be an M. 17. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. she accepts it gracefully and works towards removing her weaknesses.II 8 . What impression do you want people to have about you? What kind of work do you like to do? After answering these questions. She works as a manager in an organization. 5. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. He should aim for a peaceful and prosperous life. ©NIIT Coordinator Guide – Personality Development Programme . 5. 15. which talks about pursuing one’s dreams. you can create a word portrait of your prospective life partner by answering the following questions: 11.No.Tech. 4. He should always exude high energy levels. 20. 4. List negative personality traits that you don't want your spouse to have. 2. He should have good leadership qualities. 19. If any feedback for improvement is given to her. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. 10. She always strives to improve. 14. A sample portrait is given below: Donna Bard is a kind hearted and honest girl. 7. Similarly. 16. She works hard and is known as a motivating team player. and should have strong management skills. She is disciplined and loyal towards her work. prepare a portrait. 3. He should always work towards building healthy professional and personal relationships. 12. However. What type of people irritate you? List the moral values that you abide by. Ans. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given.
To prepare students for the interview. At this point. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. Ask the students to make a list of all the educational qualifications. ©NIIT Coordinator Guide – Personality Development Programme . They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. This information is provided for you in the additional inputs section. projects. Tell the students that to target a suitable job. After this exercise. Tell the students that before they apply for any job. Give the students a list of desirable qualities that organizations look for. which is common in all the organizations. the students have learned to: Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. The bio-data is the most important document in the interview. you can take the following approach: Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview. it is necessary to analyze the job opportunity and ensure that it matches their expectations. start with discussing the screening and selection procedure. as given in the additional inputs section. To do this analysis.II 9 . trainings taken. values. Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. Tell the students that it helps to know the various characteristics of interviewers. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. This exercise will help the students assess their personality. you can tell the students about the different types of interviews that are conducted. and special achievements as mentioned in their bio-data.Chapter Two Objectives In this chapter. and abilities. skills. it is very important for them to analyze the job opportunity.
Instruct the students to draw a table with two columns. Annual turnover 4. ask them to select the job opportunity they think will match their expectations. Then. Give students time to research all information. as shown: Expected Factors 1. Remuneration/perks 14. ©NIIT Coordinator Guide – Personality Development Programme . always remember to: Shake hands firmly with the interviewer. Qualities required 13. ask them to refer to the company's website and brochures to gather more information. Others may find that the job opportunity does not seem to match their expectations. Type of work 12. Location 6. Products and services 3. Mirror the interviewer's techniques. and discuss the same with their friends. Relax! Don't rush through the interview. Any news-making issue in the past 9. look at their self assessment and career planning analysis.II 10 . Number of employees 5. Position offered 10. Tips on Body language During an interview. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. Job safety 11.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. Keep your hands on your lap. Maintain regular. students who have been able to tap the job opportunity of their choice will be happy with the outcome. ask them to assess it keeping in mind the 15 factors given to them. At the end of this exercise. Ask such students to select another job opportunity article and repeat the exercise. tell them to fill in the information in front of the respective factor in the table. Agreement contract/service bond 15. Future plans of the company 7. Background of the company 2. Sit straight and alert. After all the students have selected at least one job opportunity. attentive eye contact. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. Competitors 8. Give a formal smile. Then.
an on-the-job specialist. Is conducted over the phone line by using a microphone. Is an interview between one interviewee and a panel of two or more interviewers. May be conducted for candidates residing in a different country or at distant locations. managers. Has a fixed evaluation scheme to assess the interviewees. and occasionally. Is usually conducted by the government or large organizations. Can serve as a platform to check validity of information in the resume. and the cost that the organization wants to incur on the interview process. Involves questions that are often framed beforehand. Involves direct assessment of the interviewee by the interviewer. A board interview: • • • • • • A rotational interview: • • • A walk-in interview: • • A phone interview: • • • • • A video interview: • • • A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme . Is a convenient and speedy method of recruitment. a psychologist in the interviewer panel. May be scheduled or unscheduled. The number of interviewers may vary. a video camera. Provides an interviewee several chances to present his/her abilities and skill set.Types of Interviews Different types of interviews are used in different situations. Is usually used to screen interviewees. Has a set of fixed questions for all interviewees. Could involve walk-in interviews. the time available. depending on the factors such as the job profile. The various types of interviews are: A one-on-one interview: • • • • Is an interview between the interviewee and one interviewer. Has personnel representatives. Is conducted by companies at the campuses of various colleges and universities. Is an interview of a candidate by different interviewers separately. and special software. Is conducted over the phone. Is cost-efficient and less time-consuming. Is usually used to screen interviewees. Involves presentations by companies who want to recruit the students.II 11 . Requires participants to appear for selection tests. Features a selection process that is based on the collective input of several people. Usually involves each interviewer targeting a particular aspect of the interviewee's skills. Involves questions that are asked on the area or field each interviewer represents. Can be held for all posts and for all levels.
24 First First First ©NIIT Coordinator Guide – Personality Development Programme .Engg. Faridabad D. 24 : 410. Surya Apartments. No.V. Name 3. Marital status 11.in : Mr. 21-D. Name of the post 2. Here is a sample bio-data: Bio-Data 1. 81. Use terms and phrases relevant to the industry. Age 4.co.2 65. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam. D.II 12 . Academic qualifications Sl. Faridabad (HR) 5.10. E-mail ID 8.Solutions to Chapter Two Questions 1. Period From to : raovinay10@yahoo. Faridabad M.M. 21-D. Father's name 9.A. Add a cover letter or note mentioning the code number and other details specified in the advertisement.S. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A. Address .V. College Ambala. Passed AISSCE AISSE B.3092391 7. Occupation 10. Faridabad (HR) 6. Date of birth. The following guidelines needs to be followed while designing a bio-data: Avoid spelling and typing errors. 3. Ans. Telephone numbers : 0129 .permanent : 410.Tech % Marks Class 1. Give a consistent and symmetrical look.present : Software Engineer : Vinay Yadav : 10. 14. Use simple and concise sentences. 2. Prepare a good bio-data of yourself. Surya Apartments.66 78. Address . Limit the bio-data to two pages.1981.
Technologies Systems Smart Developers S/W Developer Technical Writer Rs. aptitude tests. Work experience: Sl. You can practice group discussions with your friends and improve upon your communication skills. such as ‘Role of JAVA in the Internet’. and an answer as to why you chose this topic. such as writing a technical paper or participating in seminars and technical competitions. Oracle. and discuss them during your interview. Prepare a brief description of your favorite subject or topic. Professional skills 16. ©NIIT Coordinator Guide – Personality Development Programme . Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. and always mention if you have contributed to the advancement of any application during your training session. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’. 10. C++. Project work preparation: Most organizations focus on project work because it reflects your own work. such as: Why did you choose this particular project? What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone. No. In addition. Special attainments: List down all your special achievements.000/-pm 13.pm Rs. such as RDBMS and Operating Systems. organizations ask candidates to discuss a specific topic among themselves. Won the first prize in technical writing. Group discussions: In the group discussion round. Extra-curricular activities : Played cricket at the university level. : Available on request. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds: Preliminary written tests: This includes IQ tests. 20. 14. list down your learnings. and System Analysis and Design (SAD). The topics can range from current events to technical topics. language tests. 15.12. Here is a plan to prepare for an interview for a software engineer's post: 1.II 13 . Personal interview: To prepare for a personal interview round. logical reasoning tests. and technical knowledge tests. Date Signature 2. Briefly write out a preparation plan for an interview for a software engineer's post. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. 2. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. Ans. Personal attainments/distinctions : Organized technical fests and seminars. You can prepare for the preliminary written tests by using books that contain sample tests.000/. References : C.
and maintaining the software system. C++. List your qualifications and skills that will help you get selected for a job. A software professional may possess any of the following traits: Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme .3. developing. Oracle. Leadership quality : Handling different projects related to software systems.Tech Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system. Ans.II 14 . Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C. Maths College: B. Prepare a list of your strengths and weaknesses. Ans. and System Analysis and Design (SAD) • 4. Principal accomplishments : Modeling. The qualifications and skills that will help you get selected for a job are: Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics. Chemistry.
Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills Skills related to job : C. Identify an appropriate career goal for yourself by matching your qualities to the job. Because he has a strong technical experience and good interpersonal skills.Tech. Vinay has identified a goal for his professional life. giving comprehensive information about yourself within two minutes. Assume that Vinay possesses the following qualities: Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics.Tech : 1 year of experience as a technical writer. Introduce yourself. Handling a team of seven software professionals. I have been brought up in a atmosphere where discipline and respect for elders is a way of life. Ans.Tech. I am a person with a high degree of integrity and team spirit. Chemistry. Ans. Maths : B. : Modeling. : Managing different projects related to software systems. and maintaining the software system. developing. My name is Vinay Yadav and I am a software developer with Technologies System. C++. ©NIIT Coordinator Guide – Personality Development Programme . and System Analysis and Design (SAD).5. 3 years of experience as a S/W developer. from M. Oracle. Interpersonal skills : Ability to analyze situations. Responsible for making high-quality software systems. Engineering College. Based on the above-mentioned qualities. 6. Ambala.II 15 . Vinay plans to become a project manager in the next two to three years. I have done B. and I am aspiring to do an M.M. : Designing a software system and writing code for different modules of the software system. I believe strongly in values like honesty and hard work.
©NIIT Coordinator Guide – Personality Development Programme . The questions can be related to their educational qualifications. and the various interpersonal and job-related skills mentioned in the bio-data. professional experiences. if they interact with the fellow candidates. Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds. Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. the students have learned to: Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. Before the students give a mock interview. They also have their own set of strengths and weaknesses. In addition. Discuss the ways by which the students can release stress. they can answer all the questions and can overcome any obstacle. They should follow a philosophical approach and start thinking of the next job opportunity. and they should learn from such experiences. and they may not have answers to all the questions. Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. They will feel light and enthusiastic. Explain to the students that if they are well prepared. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. such as by giving mock interviews. it will help divert their minds away from the stress and nervousness.II 16 . Explain to the students that the other candidates appearing for the interview are also like them. ask them to get the summarized results of their self assessment and career planning analysis with them. ask the students to practice mock interviews with their friends.Chapter Three Objectives In this chapter. you can take the following approach: Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview. Explain to the students that failure in an interview should not dampen their spirits.
His/her posture 16. Promptness while answering 34. His/her dress 19. Clarity of introduction 13. Clarity of answers 31. The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4. Ability to use suitable closings 37. His/her listening skills 40. Confidence level 28.II 17 . 10. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1.The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. His/her resume 22. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme . 7. Eye contact level 25.
as shown: Personal Stress Index S.After the mock interviews.II 18 . Present those statements in a tabular form and ask the students to rate each statement based on their preferences. For example. 24. consider the following questions: 21. 23. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. to be used if the students absolutely identify with the corresponding statement. 25. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). I blame myself for my mistakes. they will be judged on the points given above. I am apprehensive in handling responsibility. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. I am very critical of any displeasing behavior around me. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. Accordingly. I find my life unfulfilling and meaningless. they should also know about the questions that the interview committee may consider. Tell the students that besides knowing about the possible questions that can be asked during the interview. they need to rate each statement from 0 to 4. I am extremely impatient and get easily frustrated. ask the students if they are feeling more comfortable facing the interviewer.No. the interview committee will be able to determine if the candidates can work cordially. Ask the students to create a table with seven columns. 22. 26. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. The body language of the students will tell the interview committee about their nature and motivation level. Tell the students that they can rate each statement by entering the number in the respective rating column. ©NIIT Coordinator Guide – Personality Development Programme . I feel insecure and anxious about my future. Tell the students that by judging their team building and coordinating skills. and failures. I feel a compulsive need to prove my worth. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. This will help them assess their actual stress level. to 0. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. The ratings vary from 4. defeats. to be used if the students strongly disagree with the statement. I wish for immediate appreciation and recognition. Give the students some statements that convey the behavior pattern of a person in a given condition. I feel anxious about undertaking new endeavors.
ask them to add the ratings given to the 10 statements.II 19 . A PSI of 5 or less indicates an exceptionally low level of stress. ©NIIT Coordinator Guide – Personality Development Programme . A PSI between 10 and 20 indicates a favorable level. and a PSI between 20 and 40 indicates that the students need to be counseled.After the students have completed grading the statements. Keep the scores of the students confidential and create an appropriate action plan for each student.
Be careful about what you say. After they have completed the assignment. Wear a smile. Such suggestions should be given only after prior consultation with seniors and colleagues.Chapter Four Objectives In this chapter. Do not make unsolicited comments and avoid politically incorrect language and humor. such as: S. they need to follow the hierarchy protocol. general practices. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. Introduce yourself and engage in conversation with them. the canteen.No. they will be able to get along with their colleagues easily. In addition. This is because a favorable first impression can lead to several good opportunities. Familiarize yourself with the new surroundings. Explore the building and find out the location of various departments and facilities. Warn the students that the inputs or suggestions for the values. Do not hesitate to ask questions. and regulations of the organization should be kept reserved for a proper opportunity. Overachieving the Targets Tell the students that they will be observed closely the first few days. Explain to the students the importance of giving their best in the first assignment. it always helps if they know what to expect throughout the day and how to conduct themselves. Look confident and feel comfortable. Familiarize yourself with the people who are introduced to you. rules. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . the students have learned to: Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. Provide them with the tips given in the Additional Inputs section. this attitude gets rubbed off on their colleagues. For this. discuss with them the evaluation process and then disclose the name of the best student. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. give the students an assignment and ask them to complete it in a particular time. and the coffee machine. Instruct the students that they should not hesitate to give inputs regarding the existing projects. and protocol. Use formal language. Find out about the organization's rules and regulations. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure.II 20 . you can take the following approach: Initiate a classroom session by discussing with the students how they should spend their first day in office. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. On the first day at work: Be punctual and report on time. There is usually not much work to be done on the very first day. They should try to know more about the parameters to evaluate performance and behavior. Clarify any doubts and seek information from your new colleagues or the HR personnel. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. If they are full of enthusiasm. However. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. Ask if there is an official manual that provides such details. Observe the students while they work on their respective assignments. This will give them an impressive start and enable them to rise faster in their careers. such as the restroom. They should be extra careful when interacting with others and handling a new project. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. Explain to the students the positive effects of being enthusiastic. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. Arrive at the assigned time and report to the concerned person. Feel secure and positive.
new employees should strike a good rapport with their seniors and team members. This is because the lack of confidence in one area influences the other area. Ans. Tell them that the tips apply to all situations. Presence of team spirit will enable them to accomplish their project and organizational goals. It affects your personal and professional life. Stay healthy and fit. If they feel low. Exhibit what you do best and teach it to others. tell the students that it is not enough to simply achieve the targets. Accept feedback with a positive attitude. If the employees are enthusiastic. Make a list of your qualities. In addition. Always try to help others. team participation. Ask the students to list down situations where they may not feel confident.II 21 . they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. Keep learning new things to boost your confidence. they should try to overachieve the targets and improve upon their past performances. Solutions to Chapter Four Questions 1. Think positive and talk positive. If they wish to secure a rating of five. In addition. These things need not necessarily be related to your job. Pamper yourself. After they have written the situations. Enthusiastic Team Player To create a good impression in an organization. Tell them that the situations can be personal or professional. Believe in prayers. Explain to the students that their behavior. the client perceives the organization to be reliable and ready for tough assignments. Short-term professional goals refer to the goals to be achieved within a span of two to three years. and extra efforts also affect their rating. Do not take feedback on your projects personally. Therefore. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. Do not underestimate yourself. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . Recognize all of your accomplishments and make a list of them. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. Appreciate your qualities and be proud of them. give them the list of tips that will help them overcome their problem. The list of statements is as follows: Get your priorities straight. they should not concentrate on only achieving the explicit targets. List out your short-term and long-term goals in your professional life. they should simply find clues to their problems with the help of these tips.
Ans. according to you. your professional satisfaction level is low and you should look forward to improving your job conditions. Prepare an action plan to achieve your goals. which achievement has given you immense satisfaction? What. Long-term professional goals refer to the goals to be achieved after at least five years. Long-term goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain. Long-term goals are derived from the vision of the person. After you have identified your short-term and long-term goals. what do you want most from your job? If you were granted a wish.II 22 .If you have responded with a 'Yes' to most of these elements. make an action plan to achieve these goals. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . you are satisfied with your current position and you should look forward to achieve your long-term professional goals. If you have responded with a ‘No’ to most of these elements. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. which job or position would you like to attain? In your past. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2.
38. Always appear enthusiastic and full of confidence. Be ready to take on new challenges. Write the respective deadlines in the column 'When I plan to do'. Working on similar types of project again and again.Tech. Acquire a Master's degree in Technology. In the next two years. Ans. 43. Always support your team members and cooperate with them. If you are not comfortable about a specific aspect about the organization. 39. Continuous process. You can use the following strategy to make a good first impression: Utilize your first day in office in getting familiar with your colleagues and the office environment. 3. 33. Good leadership qualities to be identified. make a list of things to be done to reach that level. 35. Start making your list of accomplishments and start working on the list of shortcomings. After you have identified the obstacles. list the possible obstacles against each point. Now. Make efforts to get noticed in your team. 36. Build a bond of trust and understanding with your team members. 45. study with a friend who is doing the same course.' The list can be as follows: 27. Represent yourself as an enthusiastic and confident person. Ask your team members and seniors about the performance evaluation procedure. Learn about the new technologies. Remain in the current office for the next three to four years. If possible. raise the issue in an appropriate manner. allocate a deadline for each activity. 31. Ask your project manager to give you a chance to work in projects that involve new technologies. Discuss your goals with your family and seek their support. In the next three years. Try to collect all the information related to your organization and understand the atmosphere of the organization.For example. Write this list in the column 'How I plan to do. Heavy competition. 29. if you have joined an organization as a software developer want to become a project manager. make a plan to remove them and start working as per the plan. In the next three years. This will help you continuously assess your performance status. Make efforts to get noticed by always appearing confident and enthusiastic. This will lead you and your team towards success. Always be ready for any opportunity and make sure to give your best performance. The time span can be mentioned as follows: 32. write that it in the column 'What I plan to do. This will reflect on your work and people will want you to work with them. Now. 44. Devote two to three hours in a week for studying. You can plan to remove your respective obstacles as follows: 42. 46. course. 28. Start handling two teams simultaneously. 40. Family planning to relocate. Lack of time to enroll for the course and to study. Time span already given.II 23 . Take your first assignment very seriously and deliver your best. 30. ©NIIT Coordinator Guide – Personality Development Programme . 41. Plan out a strategy to make a good impression on your first job. Acquire a position of a senior software engineer or a team leader.' Then. The list of obstacles can be as follows: 37. Take extra measures to perform better in your first assignment because it will help form a favorable first impression. Take the long pending leaves and get yourself enrolled for the M. 34.
On the other hand. To manage a task. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. advertising this belief will help in creating a positive environment around you. Urgent work needs immediate attention and provides less time for execution. Explain the difference between important and urgent work. they should set their own deadline and work towards achieving it. In addition. Explain to the students that being physically fit will help them maintain good health and perform optimally. To accomplish their tasks efficiently. Any delay will result in loss of energy and enthusiasm. Tell the students that planning should immediately be followed by implementation. thereby ignoring the important ones. Therefore. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. or not urgent. Inform the students that they should not keep unrealistic targets because it might result in setbacks. They will stay active and full of energy throughout the day. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. This will enable them and their team to enjoy their accomplishments. important work. it is important to manage the various tasks and complete them within the specified time. ask them if they are utilizing all their skills and abilities. Adherence to commitments always boosts confidence. In addition.II 24 . Then. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. lack of time can result in poor performance. you can take the following approach: Initiate a classroom session by asking the students to list their skills and capabilities. It is necessary to think well about yourself if you want others to think well about you. After they have made the list. the students have learned to: Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. a person should categorize it as important. ask them to list other tasks that might not be important. Tell the students that they should always fulfill their commitments. As a result. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. even after investing all their energy. Urgent work need not be important. If a deadline has not been given for an assignment. if not managed properly. urgent. Tell the students to keep the final list with them for future reference.Chapter Five Objectives In this chapter. however. They should be practical and reasonable while planning their work. one should take care to complete all urgent work on time. This can cause self doubt and depression. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . Again. not important. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. This will help them be enthusiastic and increase their confidence level. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. students should prioritize their tasks. their performance goes down and they feel depressed because they could not complete the important work. ask them to prioritize in order of execution. You may have complete knowledge of a task. Now. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. can become urgent after some time. Therefore. but need to be performed in the future.
ask the students to list the various physical problems they face while working. assess yourself and list down the good qualities that you possess. The appreciation and encouragement act as motivators and increase his potential. positive attitude. most of us tend to ignore the beauty around us. Entertain your spirit. ©NIIT Coordinator Guide – Personality Development Programme . It also enables you to relax your nerves. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. Ask the students to describe their health care routine. Do not skip meals. Many people tend to ignore these factors. He sets realistic goals. Solutions to Chapter Five Questions 1. Tell the students that they can take care of themselves if they follow these health tips. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. Tell the students that if they are healthy. have an organic fruit everyday. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. and physical fitness should also be recognized.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. John makes commitments and works sincerely towards meeting the deadlines. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. Few get the time to exercise or play a physical sport. This will help in boosting your confidence on a regular basis. This beauty can be the nature or some good work going on in your neighborhood. Ans. Once in a week. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. List out your qualities among the potentials given in this module. The result will be surprising because most of the students will realize that they have not gone for a health check for years. How do you propose to overcome the deficient potentials? Ans. ask them to write the last time they went for a health check. However. When we talk about education and profession. and consult a dietician for further guidance. Perform small exercises. In addition. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. Following is a sample list of qualities possessed by John: Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him.II 25 . they will be able to manage their responsibilities in the specified time. Follow healthy eating habits. This process will help them assess their real potential. In addition. Give the students the following list of tips. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. John needs to work on the following aspects: Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. You can do this exercise anywhere and at any time of the day. 2. Besides being assessed on your educational and professional standards by others. factors such as enthusiasm. This list will help them remain healthy and active while coping with a busy work schedule: Take 10 deep breaths. Setting priorities with practical approach: John sets his priorities before starting any work. This will help you remain organized. Make a list of all the tasks. This will help them accept new challenges and perform better. Now. This enables him to accomplish the tasks in a proper manner and within the specified time. they will be full of life and vitality. After a hard day at work and going through several daily chores. Admire yourself. Making commitments: After setting the priorities.
To ensure success. He will ensure that all projects are executed on time. he will share the schedule with his team members and his seniors. Time gap between planning and execution of project: John tends to delay the execution of planned projects. set up a fitness routine. ©NIIT Coordinator Guide – Personality Development Programme . This will help increase his physical fitness. and follow it regularly. This results in loss of energy and enthusiasm. John can take the following steps to overcome his weaknesses: He will consult the physical trainer.II 26 .
he does not really like doing extra work. This ensures that you are in a better position to manage the day ahead. Refer to the Additional Inputs section to get information on the ‘To do’ lists. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. which could otherwise throw work out of gear. they can use ‘To do’ lists. They should maintain the time log on a daily or weekly basis. such as planning. You should keep referring to them during the day. they will be able to assess whether they have utilized the time well. Multitask: Do more than one task at a time. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. Tell the students that they can follow several tips to manage their time better. Every day. To create this list. At the same time. After reviewing the daily time log for four to five days. Maintaining a time log will enable them to assess their pattern and identify their problem areas. By listing the activities performed in a day and the time spent on each activity. you can monitor the amount of time you spend on doing tasks. and pays attention to smallest of details. ©NIIT Coordinator Guide – Personality Development Programme . committed. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. prioritizing. Delegate work to others: Identify tasks that can be delegated. Then. He does not have time to pursue his hobbies and interests because he is in office during most weekends. Tell the students that they should maintain a time log. she plans for the known and the unknown. He would rather suffer himself than let his image suffer. tell the students to adhere to the following guidelines to manage time effectively: Plan and organize: Take out time for planning and organizing. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. avoid delaying task execution. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. she is completely down-to-earth and unassuming. He diligently responds to all the forwarded mails from friends and colleagues. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well.Chapter Six Objectives In this chapter. Ms Balanced is a smart. the students have learned to: Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session.II 27 . His colleagues flock to his workstation because it is a good place to hang out. By doing this exercise regularly. wherein they can write all the tasks to be done and allocate time based on the nature of the work. In addition. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. you can take the following approach: Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. and taking sufficient breaks when performing a lengthy task. and then state the various guidelines that can be followed for effective time management. if you can do so. and popular person. without becoming distracted. ask them to prioritize the tasks and allocate a time period for each task. However. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. At the end of the day. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. If only he could learn how to rule his life instead of allowing other people to rule it. and avoid trying to be perfect in all the tasks undertaken. She helps people around her and nurtures them because she believes in their potential. He is not climbing up the corporate ladder even after three years in the organization. successful. it is just that he cannot say ‘No'. After discussing the two different personalities. they will not feel frustrated if they cannot complete specific tasks. Ask the students to make a list of tasks that they do in a day. if any. Failing to plan is equivalent to planning to fail. Use time sheets: Time sheets can be analyzed to find ways for saving time. Work only on those tasks that cannot be delegated. You can ask the students to use the format for time sheets given in the additional inputs section. They also help you prioritize tasks.
Tell the students that effective time management results in: Ability to control one's activities: Effective time management helps you prioritize and organize your activities. you can make sure that deadlines are met regularly. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. Plan for tasks that have deadlines. assign some time for interruptions. Therefore. 'To Do' lists and time sheets are the tools that you use to manage time. Prioritize all your tasks. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. Always plan for less than 100 percent of your time. Conquer procrastination: To avoid procrastination. There are two types of 'To Do' lists: Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do.II 28 . you do not feel stressed. Handle interruptions well: When planning your activities. ©NIIT Coordinator Guide – Personality Development Programme . Deadlines being met consistently: By prioritizing tasks and organizing schedules. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. hobbies. and friends: Time management helps you restore the balance between work and leisure hours. Update the list constantly. This puts you in control. Allocate time for pending tasks. More time for family. divide a task into a number of smaller tasks and start doing them one by one. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. Do not plan for 100 percent of your time.
You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day.II 29 . Use a time sheet to track your time. It helps you track your time and analyze whether you are spending your time productively. 3. To use a time sheet effectively: 1. and use a 'To Do' list to plan your activities. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme . List your activities for a week or a fortnight. 2. Analyze whether your time is being spent usefully.
During the weekend. they can make a list of points to be discussed in a specific meeting. they can watch movies on TV while performing household chores.II 30 . They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. they can make phone calls while watching television. Tell the students that. and they can even pay off their bills online while listening to their favorite music. With every change in the daily routine.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. Ask students to think of ways to save time and still complete all the tasks for a specific day. These new ideas can help them manage time better and improve their performance. While traveling for office. one should make a mental note of the change and try to manage the schedule accordingly. As the changes occur in one's personal and professional lives. Tell them that they can refer to their personal time management survey form. They should enjoy this activity. Suggest to the students that the continuous time management process should not tire them. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also. Now. they should think of innovative ideas to manage time. the time management schedule also gets altered. It is a continuous process. ©NIIT Coordinator Guide – Personality Development Programme . For example. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. based on their lifestyle and comfort level. There can be many more ideas based on the number and types of tasks listed by the students. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time.
This delayed the rest of the activities. and the third column will contain the time allotted for the corresponding task. This delayed the subsequent tasks. Prepare a time log by listing the tasks to be done in a day. The module could have completed in an hour. Worked on the reports and cancelled going to the gym. Skipped lunch for this reason. To create a time log. had to work upon another task and this activity got postponed for the next day. In addition. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. The first column will contain the serial number. 3. 2. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. The meeting had to be postponed for another hour. 5. 'Incomplete'. ©NIIT Coordinator Guide – Personality Development Programme . Ans.No. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time. create a table comprising four columns. However. 6. specify the result as 'Completed'. the second column will specify the task.' A sample time log is shown as follows: S. Based on the result derived. 1. You can also prepare a time log to manage your weekly or long-term tasks. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. however. Prepare a time log for utilizing your time and note down your own reactions to your time management. These activities should be given equal importance. therefore. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. it took two hours. 4. or 'Not attended to. In the fourth column. not all the colleagues were interested in continuing with it on the same day. This resulted in delay in planning and executing the meeting. Started to initiate a fun activity at work.Solutions to Chapter Six Questions 1.II 31 .
I plan to do the following: I will have a practical approach towards work and will try to strive for excellence rather than perfection.00 to 10. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues. I will involve my team members in my work.30 to 1.30 12.00 to 11.30 to 12. Ans. This will help me achieve the targets on time and will enable others to learn and improve upon their performance. This results in too much of work and effort. Here is a sample list of weaknesses related to time management: I try to do each and every task to perfection. I will say 'No' to the tasks that do not contribute to my goals.30 A time commitment plan for Module 2 of the first semester of MCA. This will help me save time. irrespective of the requirement. I will make team targets. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time.30 2. Instead of making personal targets.00 10. 3. This unnecessarily delays the things and affects the complete schedule. to be followed daily for 4 weeks. is as follows: Time 9.00 to 11.30 to 2. Identify your weaknesses related to time management and create a plan to overcome it. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues. Ans. is as follows: Time 9.00 to 10. Learning to say 'No' will help me save a lot of time.30 11.00 11. to be followed daily for 12 weeks.30 to 4.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4. both planned and unplanned.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1.30 3. This results in an increased amount of work.30 to 5.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme . A time commitment plan for Module 1 of the first semester of MCA.30 to 3. To overcome my weaknesses.2.II 32 .
30 to 12.30 11.10.30 ©NIIT Coordinator Guide – Personality Development Programme .30 12.30 to 1.II 33 .00 to 11.00 to 11.00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.
you can take the following approach: Initiate a classroom session by explaining the importance of a good personality. Irrespective of the kind of feedback. If the criticism is about behavior or habits. Absorb genuine feedback: If the reason behind criticism is improvement. Take corrective action: Instead of getting depressed or developing an inferiority complex. For this.Chapter Seven Objectives In this chapter. It includes various aspects of your lifestyle. Giving lame excuses will add up to your negative behavior. Provide the students with the list of problems they can face while communicating with others. admit it instead of giving excuses. The more knowledge they gain. For this. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. Students can use the following ways to accept feedback and criticism gracefully: Accept your mistakes: If you have made a mistake. However. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. ignore it at once and move ahead. you should reply through your work. After you have identified the reason. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. There are no specific aspects that determine a personality. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. Make it a learning experience: There is always something to learn from criticism. If it is out of jealousy. discuss it at length and get to know about the reason. Tell the students that their personality grows along with them. you should learn from your mistakes. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . offering arguments. you should not react instantly and reply by using harsh words. and successful experiences can also help in increasing their confidence level. the better their personality will shape up. If a person criticizing you is doing it out of habit or frustration. If more than one person is making a similar comment. They should keep themselves updated with their field of work and current affairs. If it is a genuine criticism. Do not react instantly: Reacting instantly to criticism will only show your insecurity. Ignore specific feedback: Always identify the source of criticism. logical analysis. and resorting to emotional outbursts will only aggravate the situation. In addition. you should never get defensive. they should work upon improving their verbal and nonverbal communication skills. instead. you should look at the possible reason and work on it. Suggest that they should gain knowledge by reading content related to their field of work. the students have learned to: Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. you should always be ready for feedback and criticism. Attaining a good personality depends upon various factors. you should learn to stay calm and ignore it. To improve your personality. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. Raising your voice. You should always learn from your mistakes. you should continuously assess your behavior and work on the shortcomings. If you are calm and composed. If the reason behind criticism is jealousy. Acknowledge the reason: If the reason behind criticism is competition.II 34 . gaining knowledge is futile if the students cannot express themselves properly. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. you should work upon it and try to improve yourself. Factors such as courage. your family and friends can guide you. they should observe their surroundings and interact with learned people. Concentrate on how to gain from the criticism. you should work upon it. ignore the criticism. you are in a better position to assess the situation.
Listeners tend to pay more attention to facial and body expressions. the students should think of the scenario they are depicting and should bring emotions in their body. A good vocabulary is necessary for effective speaking. Based on their reply. The students can use the following tips to improve upon their nonverbal communication: Use eye contact when communicating. it is necessary for a person to depict his emotions and feelings effectively through his voice. The use ratio of these three factors in any communication is 7%. tone. a person should be knowledgeable and an effective communicator. The students were nervous and felt stiffness in their body when facing the class.To have a good personality. Due to the lack of knowledge of vocabulary and grammar. it is necessary to inculcate positive attitude for effective communication. Now. If a person wants to convey sincerity in his or her intentions. Use hand and face expressions to enhance the expression of what you are talking about. ask the students to narrate the same in front of the class. Ask students to record their voice in isolation. the students were unable to convey the correct meaning of the story. Therefore. For this. it is best conveyed through eye contact.II 35 . Communication depends upon three factors: words. The following tips will help the students improve upon their verbal communication skills: When recording. In addition. Verbal communication is based only on voice. They can narrate or describe an incident. they were unable to induce the dramatic effects like various emotions and sound effects. If they are able to feel the emotions. Then. 55% respectively. and. The inability to make an eye contact is regarded as a sign of uncertainty. verbal and nonverbal. Because some students were not able to modulate their voice. your verbal communication should be consistent with your body language. Here is a list of some of the problems that the students may have faced when recording their narration: They were unable to make it sound interesting because they had to express themselves only through voice. Verbal communication skills consist of tone. Therefore. nonverbal communication is also an integral part of communication. There are two types of communication skills. The difference between flat and modulated voice is similar to the difference between bland and spicy food. and body language. voice modulation. you also need to improve upon your nonverbal communication skills. they will be able to express the same. Here is a list of some of the problems that the students may have faced when narrating their story in the class: The students were unable to make eye contact with the rest of the class. Therefore. 38%. The students should improve upon their vocabulary and grammar to make a good impact on others. The students should practice voice modulation to depict the emotions properly. form a list of common problems faced by students. and language. volume. ©NIIT Coordinator Guide – Personality Development Programme . a person with a positive frame of mind is more comfortable making gestures while communicating. ask them to list down the problems they faced in both cases. therefore.
Women should file their nails. The various benefits of good personal grooming are: Helps establish credibility and gain the trust and confidence of peers and supervisors. Here is a sample list of shortcomings related to personality: Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings. ©NIIT Coordinator Guide – Personality Development Programme . Clothes should not be too loose or tight. This helps them develop their personality. Dental hygiene: Brush your teeth regularly. I can utilize the time spent traveling to and from office for reading. Beware of food that may leave a bad odor. I should be updated with the knowledge related to my field. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. Open to criticism: Besides making a list of achievements. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. Within a month. Shows respect for the organization. they should be of the correct size. they should ensure that it does not chip. Solutions to Chapter Seven Questions 1. add a few more qualities that are helpful for total personality development. Nails: Nails should be clean and clipped. Clarity of thought and vision reflects on your personality and therefore improves it. Body odor: Take a bath daily and look fresh. Shoes: Wear comfortable.II 36 . odorless pair of socks that match the color of your shoes. Hair: Hair should be clean and neatly trimmed. The hairstyle should be neat. This quality is an aggressive form of being confident and is crucial for having a good personality. Makes colleagues feel comfortable about working with you. I will create a time management log and will keep a record of all the tasks to be done along with their time frame. This change should reflect in my personality in one or two months. Ans. Use a deodorant. people should also remember their failures and should learn from their mistakes. Avoid heavy make-up and jewelry: Women should never over-do their make-up. Then. they should neatly trim the same. 2. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. If they sport a moustache or a beard. Gives a feeling of self confidence. Use a breath mint if necessary. The additional qualities that can help you enhance your personality are: Enthusiasm: Being enthusiastic accentuates your personality. Ans. Wear shoes that match the occasion. Facial hair: Men should be freshly shaved. If they wear nail polish. Wear a clean. Use a mouthwash. Do not wear sports shoes to the workplace. Apart from the above nine qualities mentioned on personality development. I will think of new ideas to improve my time management skills. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. Ambitious people always stand out to achieve their goals and this quality develops their personality. They should wear minimum jewelry to the workplace. well-fitting shoes. They should not be faded or torn. This will help me assess my time management skills and identify my time wasters.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming: Clean and well-fitted garments: The clothes that one wears to work should be clean.
©NIIT Coordinator Guide – Personality Development Programme . I will also learn some exercises to help improve my blood circulation and oxygen circulation. This routine will help me stay active and lively. I will acquire a health care routine based on my working style and food habits.II 37 . I should be able to see a difference in two or three months.
feelings. Some people manage to strike a balance between all the three styles and use these styles according to the situation. they should have the knowledge of dealing with people. Tell the students that in order to deal with and manage people. They do not express their views. People are generally never fully satisfied and no one is perfect. According to this theory. company policy. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. There are three types of human behavior styles depicted by different people in different conditions and circumstances. and ability to lead people. each person has one behavior style as the dominant one. You can discuss the various behavior styles. and motivational factors satisfy the psychological needs. These styles are Submissive. interesting and challenging work. the performance of a person is influenced by various factors. while factors such as achievement. and opportunities for creative work. Satisfied and content people become inactive. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. as given in the Additional Inputs section. Tell the students about the model approach that they should follow to resolve problems related to human relations. Explain Maslow's hierarchy of needs theory. communication. motivational factors lead to improved performance. These problems can fall into three categories: the first person is right and the other is wrong. and advancement for growth are motivational factors. they do it in a cautious and mild manner. and Assertive. Understanding these styles will help you decide how to deal with different people. The characteristics of people having aggressive behavior are: They can be directly or indirectly aggressive. On the other hand. If they express their views. but can affect performance if they are not present. to achieve success in personal and professional lives. Therefore. factors such as salary. They can become sarcastic. According to this theory. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. The characteristics of people having submissive behavior are: They do not stand up for themselves. You can assess a person's personality by determining a person's dominant behavior style. they should know about some fundamental truths related to human relations. promotion prospects. Tell the students that in any kind of job. the other person is right and the first person is wrong. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. recognition. Tell the students about Herzberg's motivation-hygiene theory. These three behavior styles are present in every human being. the students have learned to: Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. These facts will help students look at human relations in a better way. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. and concerns. nature of work. All humans are unique and different. company policy and administration. Aggressive. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. Out of these factors.Chapter Eight Objectives In this chapter. such as salary. However. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. and working conditions are hygienic factors. people in search of something always remain active because they are motivated. or both the persons are partly right. you can take the following approach: Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. personality. ©NIIT Coordinator Guide – Personality Development Programme . People having aggressive behavior have little or no concern for other people's ideas.II 38 . they act and react differently to their environment. However. Hygienic factors do not lead to improved performance. Tell the students that hygienic factors satisfy the animal needs. Abraham Maslow has explained that a man is never fully satisfied.
1. 2. 5. It's nothing to do with me. I would like to. 10.. They are confident and have a positive attitude. 9. They are able to negotiate and compromise. but.. its all your fault. They can get verbally hostile or abusive. Would you be upset if we. They respect the self and others. People having assertive behavior express and pursue their own views. Statement Don't ask questions..just do it... I will be happy to answer your question. After I finish this work. That's stupid… What can we do to resolve this problem. I am sorry to take up your time. They blame others for problems and mistakes. It's only my opinion.. ideas. At the same time.. ideas. but. 6. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S. 7. The characteristics of people having assertive behavior are: They are honest with themselves and others.. They express their views directly but not at the expense of others. Behavior ©NIIT Coordinator Guide – Personality Development Programme .No.. They sometimes adopt a patronizing attitude. 3.. and feelings.. what do you think. Now. they respect the right of other people to express their views.. I believe that . 4.II 39 . and feelings. 8.
He admits mistakes easily and tries not to have an argument to prove his point. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. needs to work on the following points to improve his skills related to human engineering: He is unable to put his ideas across in an interesting manner. This will make them feel special. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively and criticize because these attempts are futile.II 40 . Sometimes. he looks from that person's point of view. Sam. a consultant working at Red Sky. He avoids making personal contacts with colleagues. List out your good qualities pertaining to Human Engineering. Ans. He tries to be considerate and thoughtful in his behavior. Ans. He tries to convince the person working with him that he considers that person honest. he listens carefully to people. He should try to get to know his colleagues. upright. Before asking another person to do something. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. In any conversation. He tends to make work-related decisions on his own without discussing it with his team. He tries to avoid an argument.. he has limited knowledge about his colleagues. and this results in dull presentations. If he enters in an argument with anyone. He needs to improve his presentation skills. and fair. He should involve his team members in planning activities because this will give them a sense of belonging. It makes the other person feel important. therefore. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. ©NIIT Coordinator Guide – Personality Development Programme . which has already been proved wrong. he tries to reconcile as soon as possible. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names.Solutions to Chapter Eight Questions 1. He should learn to stay calm if things are not happening as per plan. He appreciates the efforts made by others. a consultant at Red Sky Inc. he is unable to control his anger. John. 2.
Then. Tell the students that a true professional should: Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . Explain to the students that they can accomplish their tasks through organizational ability. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. the students have learned to: Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. Soon after. Anita argued that Tom was the one who had not sent the document. she had an idea that contradicted that of her immediate superior. She disagreed with him and started arguing. Because of this. They rely on their own abilities and knowledge. her rating was average. She studied software engineering at a highly rated engineering institute and won an award for her project. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. This knowledge is gained through formal education and self education. He gave her a very positive feedback and showed her work to the Head of Department. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. Anita kept arguing. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. she told her team members about what had happened and spoke of the manager very rudely. She did not tell them the reason why he had not agreed with her idea. Anita began spreading rumors about Grace. She went to her manager and told him her idea. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. During her first project. Anita’s manager told her that he was very pleased with her work. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. you can take the following approach: Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. They can improve their general intelligence by improving their vocabulary. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. Anita was deemed the 'Star Performer of the Month'. it is necessary to accomplish the task in order to be successful. The manager explained again in detail why the idea was not feasible. Therefore. Tom was taken aback because Anita had never asked him to send the document. and IQ. Some of these traits are innate but others can be developed with experience.Chapter Nine Objectives In this chapter. This general intelligence helps them stand out and make a mark for themselves. Her manager reviewed her work after a week and was impressed. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. reading and writing skills. good work ethics. Those who have practical knowledge of their area of work enjoy a distinct advantage. she completed her management diploma at a premier management institute and got a job in a top software development company. she had a bitter argument with her team members Grace and Tom. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. the team felt that she was not a team player. and diligence. He explained why it was not feasible. At home and with her friends. Tell the students that their success will always be rated on the basis of the result achieved. After the meeting.II 41 . However. they should also learn to develop these traits. After three months. Explain to the students that gaining specialized knowledge will help them succeed. Tell the students that they should have immense willpower and ability to make their own way and walk through it. Explain to the students that to develop a good personality. during her appraisal.
He needs to improve upon his way of presentation. If he enters in an argument with anyone. Following is the list of important principles of human engineering that John should work upon: He is unable to put his ideas across in an interesting manner. 2. In any conversation. He tends to make work-related decisions on his own without discussing it with his team. he is unable to control his anger. and fair. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. It makes the other person feel important. In 1975.000 people. List out some of the important principles of human engineering in which you need improvement. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. Microsoft Corporation is a leader in software services and solutions. Continuous advancement: Gates always aims to introduce innovative products. As a result. He tries to be considerate and thoughtful in his behavior. Sometimes. Identify a successful role model and list two or three additional qualities other than those listed in this module. He has complete knowledge of his own field and has common sense to make practical judgments. he has the following three abilities. and is present in 85 countries. Ans. Ans. He tries to convince the person working with him that he considers that person to be honest. Prepare an action plan for improvement of those qualities. Microsoft generated revenues worth US$36.II 42 . Today. 3. chairman of Microsoft Corporation. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively. He admits mistakes easily and tries not to have an argument to prove his point. He started developing computer programs at the age of 13. and this results in dull presentations. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. Besides having these qualities. ©NIIT Coordinator Guide – Personality Development Programme . John. upright. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. This keeps his organization always at the top and in demand. He tries to avoid an argument. He never waited for any external help and realized his dreams on his own. He possesses strong work ethics and organizational skills. He has the natural ability to comprehend difficult concepts and analyze them clearly.84 billion for the fiscal year ending June 2004. he started a company along with his friend Paul Allen. Before asking another person to do something. My role model is Bill Gates. He ensures that no chance to appreciate the other person is missed. he tries to reconcile as soon as possible. he listens carefully to people. a consultant working at Red Sky. Ans. List out some of the important principles of human engineering in which you are good at. Microsoft has a strong base of happy and satisfied customers. which have made him one of the most successful businesspersons in the world: Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. employs 55. Bill Gates has all the characteristics of a successful person. which has already been proved wrong. he looks from that person's point of view.
He should learn to calm down if things are not happening his way.II 43 . He should involve his team members in planning the activities. He is unable to make hard decisions related to people he works with. He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards. As a result. He avoids making personal contacts with his colleagues. he knows little about them. This will give them a sense of belonging. ©NIIT Coordinator Guide – Personality Development Programme . Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts. He should try to get to know about the people working with him more closely to make them feel special. This results in people taking him for granted.
IT professionals need to be eternal students and be in constant touch with new updates. This is because collective effort is a must to ensure organizational success. Ask the students to form groups of six members each and perform the following activities: Forming: In this stage. should also get along well with their seniors and team members. you can take the following approach: Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. Ask students to resolve various issues and concerns pertaining to the team goals among themselves.Chapter Ten Objectives In this chapter. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. the students have learned to: Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. Explain to the students that successful IT professionals have the ability to learn by themselves. Performing: In this stage. In order to remain self motivated. They should are able to comprehend difficult concepts and analyze them clearly. To express these knowledge skills. Answering the following questions will help them identify the reason of conflict and resolve it: a. To be successful. Tell the students that successful IT professionals should be highly capable in managing human relations. Team spirit can be promoted by sharing experiences and by being flexible. Tell the students that they should possess the knowledge of their field of study. They need to ensure a high team spirit to accomplish their project and organizational goals. Ask the students in each group to interact with each other to know each other better. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. people get to know each other and make impressions. and committed. c. Storming: This is the argumentative phase. interpersonal skills and abilities. Tell the students that successful IT professionals know how to manage stress. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. Tell the students that conflicts are bound to arise when individuals work together in a team. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . they should also possess good written and verbal communication skills. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders.II 44 . Norming: In this stage. besides being proficient in their field. Tell the students that they should be work well within a team. A team is a group of people working together towards a common goal. IT professionals should possess good health and a delightful mind. and interest in extra-curricular activities. the students will start working together and giving good performance. b. 47. Some of these traits are generally innate. an individual should be enthusiastic. To become a responsible and efficient member of a team. the students will be comfortable with each other and with the goal that they have decided upon to work together. while other traits can be developed with experience and perseverance. co-operative. Every member is an important part of the team and is responsible for its success. It is very important to manage time for meeting deadlines and taking on new assignments.
At times. Competing: People with this style actively participate in a conflict. However. Compromising: People with this style participate in a conflict in a reconciling manner. Such people are aggressive in nature and usually bring out new points related to team activities. they initiate conflicts and try to prove their point of view. Robert is as efficient a worker. He always has a cheery look on his face. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . After going through the preceding case study. His bright eyes and ready laugh make people want to be around him. Robert becomes popular in his team. Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. Ask them to learn about the following conflicting styles and select their style: Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. being preoccupied with thoughts about work. They tend to adapt to the scene that seems to be suitable for the whole team.in the corridor or in the office library. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. Samuel notices Robert making friends with people from different teams and departments. He has an intense look on his face at all times because he is always thinking about his work. and leads to creative solutions. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. tell the students that to build relationships at work. he forgets to greet them at times. They don't fight over their point of view but try to settle the conflict within themselves. Accommodating: People with this style participate in a conflict but do not get affected by the result.Tell the students that people react differently in a conflict. Samuel is appreciated for being serious about his work from day one. Samuel decides that he will make an attempt to meet other people as well. Robert gets assistance from these same people . As a result. He notices that the people he had been greeting are not keen to communicate with him. On the other hand.they explain company policies to him and help him get accustomed to the office environment. they must: Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. if required Teamwork motivates individuals. Tell the students that avoiding such situations is not always helpful. Such people are actively involved in planning activities that can bring the team together.II 45 . ©NIIT Coordinator Guide – Personality Development Programme . extracts the best out of individual talents.
Practices Hindering Teamwork A team suffers when its members: Blame each other for failures. Extracts the best out of the individuals. Do not listen to others' ideas and opinions. Give priority to their tasks over the team tasks.The Difference Between a Group and a Team A group turns into a team when its members begin to have: Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork: Motivates individuals. Recognition and reward for team efforts. concern. and trust. Offer support and motivation on the basis of personal likes and dislikes.II 46 . Are not open to giving and receiving feedback. Do not share information. Do not give their opinions. Mutual support. Sound leadership. Recognition and support for individual differences. Active contribution by all members. Leads to creative solutions. ©NIIT Coordinator Guide – Personality Development Programme . Practices Aiding Teamwork Good teamwork requires: Agreed-upon goals and clear objectives. Provision for review and feedback on individual as well as team performance. Clearly established procedures. Mutual cooperation and conflict resolution.
instruct the students to take notes while watching television. newspapers. Instruct the students to create their own personality portrait. Also. tell them to present their views on the topic. because writing is also important along with speaking and listening. and they work hard for two weeks. This exercise can help in building a strong vocabulary. Avoid making any interruptions. After two weeks. The client is very upset because the work does not match the requirements at all. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. it involves interpreting and understanding. Before the meeting. Give the students an exercise on passage reading so that they can work on their reading habits. Almost three quarters of the communication process involves listening. ©NIIT Coordinator Guide – Personality Development Programme . This will help them build up their confidence. the students have learned to: Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. Explain that factors such as courage. Identify key points. The project had to be completed within a month. he makes all the preparations for the meeting. Carry forward the discussion stating that: Listening is the most powerful tool of communication. Ask them to read books. listening to the radio or lectures. Ask the students of possible reasons why Jack and his team blundered. The client is pleased to meet Jack because he appears to be enthusiastic. Ask questions and paraphrase. tell them that possessing effective communication skills is a prerequisite for personality development. Familiarity with a specific language might not be enough. Jack briefs his team. To improve their listening skills. you can: Introduce the topic by explaining the importance of communication skills in the modern world. the client is worried that the deadline cannot be met. the training course looks more appropriate for undergraduates instead of office executives. Now. The client feels that Jack is the right person to handle the project. confidence. Jack presents the first version to the client.II 47 . To improve their listening skills. ask the students to: Control external and internal distractions. and magazines. It will also prepare the students to participate in group discussions and interviews. Then. In addition.SPEC IF IC IN PU T S: P A R T . and interested. it is the first step toward comprehension.CH A PT ER . This will help them in improving their communication skills and vocabulary. . The client wants Jack to create an IT training course for office executives. Make sure that the students maintain a list of the new words they come across each day. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. ask them to write on any topic of their choice. and logical thinking are equally important in ensuring effective communication. Give the students a list of words and ask them to frame sentences by using those words in different contexts. they will have more opportunities to succeed in life. Tell the students that if they have good communication skills. bright. Listen actively.II Chapter One Objectives In this chapter. Tell the students that listening carefully is one of the most important aspects of communication. Listening is not the same as hearing. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. Take notes.
This attitude is reflected in your voice. professional. Details of the person who received the call. or agitated callers. Requirements for future action. Contact number of the caller. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. if any. understanding. Purpose of the call. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing.II 48 . rude. An effective message includes: Date and time of the call. and messages are taken when you receive a call for another person. Telephone Manners While speaking on the phone. There are certain desirable procedures and protocols for using the telephone. Exchange information: Ask for and supply relevant facts and information to the caller. Time for returning the call. Watch for nonverbal cues. ©NIIT Coordinator Guide – Personality Development Programme . Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. Sit straight and breathe deeply. and friendly. take care of how you sound. Attitude: Be courteous. Details of the caller. helpful. Speed: Speak slowly. Clarity: Express your words clearly. you need to consider the following elements: Voice: Your voice reflects your mood and state of mind. Identify the caller: Ask for the name of the caller. So. Language: Use simple and straightforward language. Composure: Remain calm while handling aggressive. Be unprejudiced. Ask questions from self. End the call: Summarize the conversation and end the call on a pleasant note. Receiving a Call There are five main steps in the process of receiving a call: Greet the caller: Greet the caller and introduce yourself. Body language: Smile before making a call.
This will make you more confident and comfortable with spoken language. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability. general awareness. For example. a person can have good language skills but may not be able to express his views to a group of people. A person should be quick in reasoning and thinking. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. ©NIIT Coordinator Guide – Personality Development Programme . and the vocabulary. Both set of skills are required. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge. 2. What is the difference between language skills and communication skills? Ans. It is necessary to speak in a variety of situations. Solutions to Check your Progress 2 1. Listening to news on the radio: Listening is the best way to improve the communication skills. Language skills denote the person's subjective knowledge. while listening to the radio. you can concentrate on the words being pronounced by the newsreader. Communication can be improved by practicing certain activities on a daily basis. The best way to improve vocabulary is to learn new words in different contexts. Give any three reasons why it is important to improve communication skills? Ans. If you want to pursue higher studies. Logical thought process: Good communication also includes a logical thought process activity. you need to participate in group discussions and personal interviews after you clear the entrance exam. For example. The difference between language skills and communication skills lies in the presentation of your ideas. The following activities can help a person improve his or her communication skills. Presence of mind helps a person think in a logical manner. Communication skills are necessary for a person to express his or her views in any situation.Solutions to Chapter One Questions Solutions to Check your Progress 1 1. students prefer teachers who are jovial and lively. How can communication skills be improved? Ans. For example. One can acquire communication skills only by practice. Developing a sense of humor: Sense of humor is another aspect that helps the communication process. This adds value to the communication skills. The three reasons are: Communication skills are required to express our views to others.II 49 . Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. whereas communication skills involve the presentation of the subjective knowledge to the outside world.
What are communication skills? Ans. in all places b. Sentence: Don't worry about who will do it. Sentence: There was a lot of conflict between him and his father. It is the ability to express our views and understand others' views. An incompatibility of dates or events. or money. Sentence: The rate of muscle protein breakdown was assessed. time. Meaning: 2. The English book is issued in your name. All oceans water is the same shade of blue a. A subject or problem that people are thinking and talking about. at all times c. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . A state where things are of equal weight or force. A failure to work or be successful. Solutions to Section 1. Sentence: Issue Meaning: 1. Sentence: Pursue Meaning: 1. and breakdown. Sentence: My car had a breakdown in the middle of the road.3. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. Meaning: 2. He is pursuing MCA from a recognized university.II 50 . Write two sentences by using each of the following words in two different meanings: balance. Meaning: 2. issues. Division of something into smaller parts. To follow someone or something. Sentence: The car was pursued by helicopters. for example) Sentence: Conflict Meaning: 1. Meaning: 2. Balance Meaning: 1. Sentence: Breakdown Meaning: 1. pursue. To give several things equal amounts of information. so that a situation is successful. To be engaged in (a vocation or hobby. hardly ever d. Sentence: The old lady had to hold the railings to keep her balance. Communication skills are the skills that enable a person to convey information so that it is received and understood well. He noticed a conflict in the dates of the two meetings. Can communication skills be developed by reading books on 'communication skills'? Why? Ans. Solutions to Check your Progress 3 1. An active disagreement between people with opposing opinions or principles. conflict. Communication is a skill and can be improved upon only by practice. issue. To give something to someone. Ans.that's just a side issue. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. Meaning: 2.5 Passage 1 48. There are still balance payments due on him. Solutions to Check your Progress 4 1.
aa. h. at all times d. b. Ans.Ans. Blue light is e. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. g. x. One inference that can be drawn from this passage is that cc. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. t. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. d. blue pigment l. z. The main idea of this passage is q. reflected light and yellow pigment from plant life 4. f. red pigments in coastal waters k. r. The main idea of this passage is that u. v. Green water near coastlines is almost always caused by i. o. c. sand color j. p. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . The social development of a child can be affected by y. Ans. Ans. continual scolding is not harmful to the child dd. children develop socially. Ans. c. w. n. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. b. s. bb.II 51 . microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. infantile pleasures habits infantile pleasures patterns the number of siblings 3. a. b. Phytoplankton are m. reflected light and yellow pigment from plant life Ans. Ans.
Ans. All of the above Home and school Playground and classroom Playground and home All of the above 5. ll. jj. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes. c. pp. Where does the passage say the only child learns his social lessons? gg. b. mm. Ans. Ans.II 52 . Totally Passage 3 1. d. qq. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme . ii. continual scolding does not affect physical development ff. continual scolding inhibits healthy social development 4. incur personality and behavioral changes. c.ee. rr. Home life and the people who live with the child affect his development kk. continual scolding has adverse effects on the disciplinarian Ans. This passage implies that victims of Alzheimer's disease may oo. nn. hh.
c. According to the passage. which was already asked ©NIIT Coordinator Guide – Personality Development Programme . vv. to make feeble to make feeble capability to strengthen stamina 4. remember the answer to a question. Ans.2. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3. remain awake hhh. hospitalization ccc. drive a car Ans. "debilitating" means ww. d. long-term care 5. a. a person with Alzheimer's disease might not be able to eee. bed rest bbb. long-term care Ans. tt. xx. yy. zz. there is no cure ddd. walk fff. b. uu. which was already asked ggg.II 53 . Symptoms of Alzheimer's disease include ss. In the passage. Ans. remember the answer to a question. The cure for Alzheimer's disease is aaa.
A desire to learn is a must. Arrange group discussions and presentations for the students and ask them to get actively involved in these. After the second meeting. Avoid discussing sensitive issues such as politics. The lady just looked away when Sheila asked her why she was not married. Explain how spoken English is different from written English. the students have learned to: Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. She said she wasn't married. Tell them the difference between intentional learning and incidental learning. she felt it was inappropriate and addressed him as Mr. Smith. you need to: Determine the degree of formality practiced at the workplace in the client's country. Use English or the client's language. Ronald agreed. a client. After analyzing the preceding case study. Ensure appropriate body language.Chapter Two Objectives In this chapter. Sheila asked one of the middle-aged ladies what her husband did. to initiate small talk. the meeting continued. These should not be perceived as bribe. This will motivate the students and help them improve their vocabulary. Explain the different features of spoken English. Avoid the local language. Sheila gave Ronald a silver Ganesha as a gift.II 54 . After lunch. you can use the following approach: Initiate a classroom session by explaining the basic components of communication skills in a conversation. When they met. it is important to know about their culture and work ethics. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. Then. etc. ask them to answer the questions given in the relevant exercise. It was decided that they should meet again after two days. race. one learns that before you interact with a foreign client. Gestures and body movements can be perceived differently in different countries. Find out if it is acceptable to give or receive gifts. color. Tell the students to speak English on a regular basis to improve their conversation skills. Tell the students that spoken English should be free from grammatical mistakes. When interacting with foreign clients. Ronald looked puzzled and asked what she meant. However. He raised his eyebrows and looked at his colleagues in an embarrassed manner. ©NIIT Coordinator Guide – Personality Development Programme . Sheila asked whether they could ‘prepone’ the meeting. During lunch. Give students reading exercises such as passages that contain conversations involving two or more people. Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. Ronald asked her to address him by his first name. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. This will help them in improving communication skills and gaining confidence. This will help them in improving their conversation skills.
Knowledge of the English language is of great importance because of the following reasons: It is useful to get a good job. Ans. You should be confident about the topic. punctuation. The passage implies that if a student studies for an exam. It is necessary for social prestige and respect. Why do many of us find it difficult to speak in English? Ans. Name any four reasons why English is important to us. The seminar must be impressive in terms of content and presentation style. Writing English is difficult because you also need to worry about elements such as spellings. The speaker should use appropriate words or vocabulary. or too slow. Practice enhances the confidence level and improves effectiveness. It is easier as compared to writing. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. It is important to learn it to pursue further studies abroad. No. Your presentation should be crisp and effective. clear voice. The different features of spoken English are: The speaker should be able to speak clear English so that the listener is able to understand it. Tell them to improve upon their weaknesses by working on the following points: You should always speak politely with other members of the organization. It is important to know English in order to try for a job in other countries. You should always establish good eye contact with the audience. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. Solution to section 2. such as attending interviews and conducting presentations. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations.II 55 . 3. Care should be taken to speak slowly and use the correct grammar and pronunciation. it will help create a very good impression about the organization. Many of us are not able to speak English because of lack of practice.3 (a) 1. Why? Ans. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. he is practicing iii. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme . 2. They are also important for success in different professional situations. Your body language must be an additional support to ensure effective communication. so that others get bored. 4. so that others cannot understand. and formatting. lll. kkk. Is spoken English difficult. jjj. The speaker should not speak too fast. The speaker should pronounce the word correctly.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. spoken English is not difficult. What are the different features of spoken English? Ans. and connecting with the audience.
As Hans listened to the lecture of Einstein. impulsion 3. tired of learning ttt. According to the passage.3 (b) 1. In the passage "motivation" means mmm. Einstein thought that they were in trouble. Say whether the following statements are true. uuu. incidental learning 2. repulsion ooo. a.Ans. Highly motivated Solution to section 2. When the professor had asked a difficult question. in need of learning Ans. a. false or unknown. neglect ppp. True www. he understood it well (True/False/Unknown) Ans.II 56 . unmotivated sss. in order to learn by intentional learning. one must be qqq. False vvv. Highly motivated rrr. dread nnn. (True/False/Unknown) Ans. (True/False/Unknown) Ans. impulsion Ans. The question asked by the professor was such that Hans had no idea of it. True ©NIIT Coordinator Guide – Personality Development Programme . d.
Why did Hans give lecture in place of Einstein? Ans. b. true Ans. 49.xxx. i. Which of the following qualities made him a great scientist? cccc. So. Hans performed well. sense of humor h. Yes. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. interest in space travel eeee. These words were first spoken by Einstein (True/False/Unknown) Ans. What kind of story is this? zzz.” ©NIIT Coordinator Guide – Personality Development Programme . False yyy. Amusing bbbb. Einstein studied Science. and joined in the applause at the end. and television. Hans delivered a lecture in place of Einstein.II 57 . Ans. He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. Answer the following in a phrase or sentence each. They left the university with Hans driving. What did Einstein study? Ans. Einstein was tired and was not in a position to deliver a lecture. true f. (True/False/Unknown) Ans. sense of humor Ans. space travel. False 2. interest in space travel d. curiosity ffff. Did Hans perform well? Pick out words from the story in support of your answer. fictional aaaa. modesty dddd. g. c. "It is a pleasure to drive a genius like you".
He was enthusiastic about cricket from the tender age of six. William Gilbert Grace had a splendid physique. Dr. l. c. He was sixty-seven years old. How did he consider cricket? Ans. Ans. M. Hans laughed and replied to the professor that the question was not at all difficult. He was about 70 kg in weight. should the credit go to Grace regarding the game of cricket? Ans. impersonated Einstein hhhh. He scored 100 runs or more on 121 occasions. William Grace found himself in an atmosphere charged with cricket. He had an attack of cerebral hemorrhage a few days before his death. k. Grace's career was 1895.j. Einstein called Hans a genius because he: gggg. He was a tall man. He had an attractive personality with strong features and long black beard. William was actively engaged in first class cricket. In addition.346 runs and also completed his hundredth first class century. He belonged to a family with a cricket background. In that year. the answers have been researched by using the Internet. What happened to him? Ans. he was a fast bowler.II 58 . 6 feet and 2 inches in height. William Grace died on October 25. had presence of mind (Because the passage for the below section is not available in the Student Guide. He received a testimonial and a letter of congratulation from the Prince of Wales. Grace scored nearly 55000 runs with an average of 43 runs per match.) Solutions 50. He was the first one to score a triple century in first class cricket. What was Hans's reply to the question of the professor? Ans. n. William Gilbert Grace was the greatest and most attractive personality in cricket. he scored 2. had memorized Einstein's lecture iiii. They also were cricket players. m. he chose cricket for a profession. Describe the physical appearance of William Gilbert Grace in a line or two. had presence of mind jjjj. did not let Einstein down Ans. Although he was a doctor. 1915. His highest score in tests was 344 runs. and E. Alfred. What is the record of Grace as a batsman and bowler? Ans. ©NIIT Coordinator Guide – Personality Development Programme . it was so easy that even his driver could answer it. The most remarkable year for Dr. Grace. He held the record for the highest individual score for many years. o. In what aspect. In fact. His father and uncles were enthusiastic about the game as his elder brothers Henry.
Ans. Rain is coming very heavily. He has not yet appeared for his final exams. It is raining very heavily. They sings very well. 2. Can you describe that picture? 7.4 The sentences given below are examples of sentences with common errors. Isn't it? Ans. She sings well. 8.Solution to Section 2. Can you describe about that picture? Ans. 4. Sugar is available freely in the market Ans. He couldn’t stay with the class. 9. 6. Ans. He discusses politics. He discusses about politics Ans. Identify the error and correct the same. 3. Sugar is available for free in the market. Doesn’t she? 5. Ans. My sister is getting her ears bored this evening. ©NIIT Coordinator Guide – Personality Development Programme . He couldn't cope up with the class.II 59 . He has not given his final exams yet. 1. Ans. They sing very well. My sister is getting her ears pierced this evening. She sings well. Ans.
The teacher is delivering a lecture. The teacher is giving a lecture. ©NIIT Coordinator Guide – Personality Development Programme . Ans.II 60 .10.
ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. you can use the following approach: Initiate a classroom session by defining writing skills. Explain to them the importance of good writing skills. My dog is very ________ (silent). My old car broke down yesterday. 56. Jimmy has got a ________ (tremendous) collection of stones. Explain the importance of redrafting a document. 53. 57. Proper format. such as preparing presentations. Appropriate choice of vocabulary.Chapter Three Objectives In this chapter. "I particularly like all these _______(bright) colors in your paintings". Introduce the features of good writing skills. Tell the students about subskills such as using the correct sequence of words in a sentence. 52. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. Ask the students to write their views on improving writing skills. she's got _______ (beautiful) songs as well. correct grammar usage is an important and basic subskill of writing. Discuss their views and share with them the various ways in which they can improve their writing skills. Proper usage of punctuation marks. He ______ (seldom) exceeds 40 mph. You cannot acquire good writing skills in one attempt. It _______(rare) barks. Correct usage of grammar. 60. I am a fan of France Gall. Sting is a _______ (marvelous) singer. Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. ask them to do the following exercise. Then. 59. Writing needs a lot of practice. Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. Provide the students with a checklist to help them redraft documents. 55. he whispered _______ (soft). Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. 58. Ice-cream sales rose ________ (steep) last August. Right order of sentences in a paragraph. For example. I hope it can be mended _____ (cheap). The subskills are: Right order of words in a sentence. it is important for them to learn correct grammar. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. using simple and appropriate words. Explain to the students the importance of proper grammatical usage while writing a document. Ask them to redraft their document according to that checklist. Writing includes several other fields or subskills. Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . My father drives ________ (slow). He broke the news to her _______ (gentle). 54. and using correct grammar. She not only sings _______(beautiful). Out of all the subskills. To become a good professional. This will help them in various tasks. Although IT professionals do not emphasize on the use of grammar. the students have learned to: Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. There was a _______(sudden) increase in sales.II 61 . you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations.
Ask students to prepare a report on any topic. It also helps to ensure that the sentences are able to convey the complete meaning. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document. whereas the language of writing consists mainly of complete sentences. 6. and phrases. 1. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. What are the differences between the language of speech and the language of writing? Ans. Style. Ans. 5. 3. Sections 3. ©NIIT Coordinator Guide – Personality Development Programme . Grammar: Helps to ensure that the document is grammatically correct. 2. 7. Coherence: Helps to identify the appropriate usage of connectors. words. that. Mention the different subskills in writing. Then. format. such as but. 10. 11. The different subskills in writing are: Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. to combine sentences. 12. give them the following checklist for evaluating their report: S. and which.6 1. 2. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. Discuss the importance of each one of them. Cohesion: Helps to identify the completeness of a sentence or a paragraph. The differences between the language of speech and the language of writing are: The language of speech consists mostly of broken utterances.II 62 . 4. Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. No. Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. 8. 9.
In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.
3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.
4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:
Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.
5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.
6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.
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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.
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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:
Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.
Certain steps that can help an individual in improving his writing skills are:
Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar
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Explain to them the importance of layout and format of a letter.Verb Agreement Incorrect: There is many reasons why I can't help you.II 66 . the children still hadn't finished dinner. Discuss the problems they may face. Discuss the importance of organization of the body of the letter. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. and on the other hand. such as first of all. Past: If I had time. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. Instruct them to identify the layout. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. Instruct the students to use appropriate vocabulary and correct punctuation. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are: Errors in Verb Tense Incorrect: When I came home. and organizational pattern of a letter. you can use the following approach: Initiate a classroom session by giving a brief introduction on writing skills. Correct: He threw it out of the window. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. based on format. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. the students have learned to: Write paragraphs Write letters Focus Areas To conduct this session. I would have done it yesterday. Also. discuss the tips to achieve coherence and cohesion in a paragraph. format. Present: If I had time. such as coherence and cohesion. the children still didn't finish dinner. List the restrictions imposed when writing formal letters. Correct: There are many reasons why I can't help you. Introduce the students to paragraph writing. Provide the students with a sample letter. content. I would do it now. Introduce letter writing to the students. Errors in Conditional Sentences Future: If I have time. Instruct the students to identify the features of a good paragraph. Explain to them the importance of linking devices in a paragraph. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. In addition. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. if any. consequently. whereas. Tell the students about the importance of grammatical accuracy while writing. Errors in Tense formation Incorrect: He throwed it out the window. In addition. Explain to the students the shortcomings in their paragraph writing. Correct: When I came home. You can discuss some of the errors that the students generally make while writing. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . Errors in Subject . Instruct the students to write letters on specific topics to check their progress. For this. I will do it tomorrow. as given in the Additional Inputs section. language. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. and length of the letter. Discuss the guidelines for letter writing.Chapter Four Objectives In this chapter. Share tips to help them overcome these problems and improve their letter writing. Explain to them what paragraphs are and why are they required. Explain to students the differences between formal and the informal letters. explain to the students the use of various linking words and phrases.
Guidelines for Writing Letters Use the following tips to write a letter: Identify the nature of letter. the less time you have for reading. Incorrect: The more you practice. but a few of the class is here. Correct: All of us .Fred. Incorrect: Of the two books. Errors in Parallel Comparisons In parallel comparisons. Incorrect: Texas is bigger than any state in the United States. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. whether it is formal or informal. but a few of the class are here. Correct: The young man writes badly. you will get better. it should be informal. this one is best. Errors in Pronoun Subject . Example: She is a good cook. Correct: Everyone on the project has to attend the meeting. Incorrect: Everyone on the project have to attend the meeting. lesser time you have for reading. If you are applying for a job in an organization. and I . Jane. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. Correct: Texas is bigger than any other state in the United States. ©NIIT Coordinator Guide – Personality Development Programme .were late. if you are writing a letter to your relative.were late. For example. Incorrect: The busier you become. Correct: The busier you become. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. Example: She cooks well. (How does she cook?) This exercise is relatively easy. Errors of Illogical Comparatives Check comparisons to make sure they make sense. it should be formal. Alice. An adjective describes a noun and answers the ‘what kind’ question. and me . Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English: Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. this one is better. Correct: She looked very good. the better you will get. Correct: John is absent. Correct: Of the two books. Correct: The more you practice. Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well. Alice. Make sure the correct form has been used.II 67 . check if the correct form has been used. (How easy?) Most adverbs are formed by adding -ly to the adjective.Fred. Incorrect: That is the most important of any other reason. Correct: That is the most important reason.Object Incorrect: All of us . Jane.
The following parts are included in the body of the letter: • • The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter.II 68 . 'Bcc' field: 'Bcc' stands for blind carbon copy. Quote accurate data/facts. formal letters should be precise and to the point. Identify the nature of language and style to be used in the letter. while the body comprises the main message. Use an appropriate greeting. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. Identify an appropriate length for the letter. Ask the students to draft a letter and then assess their progress based on the following parameters: Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. Proofread and check spellings before sending the message. 'Cc' field: 'Cc' stands for carbon copy. This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. Avoid describing highly confidential issues. Security and privacy: • • • Use the 'Bcc' field for multiple recipients. Keep the message short and simple. The header contains the recipients' addresses. ©NIIT Coordinator Guide – Personality Development Programme . Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages: Clarity: • • • • • • • Use an appropriate subject line. if you are writing a formal letter. do not use abbreviations and symbols. Detailing: This is the actual content or body of the message. E-mail etiquette: • • Do not use letters in uppercase. For example. The layout of the letter makes the first impression on the receiver of the letter. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. If you are writing an informal letter. Use standard font and color. The organization of the body of the letter is also very important. Avoid using angry or offensive language. you can use abbreviations and symbols. For example. Use business English. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. The header of the e-mail message contains the following fields: 'To' field: The recipients' e-mail IDs are written here. Closing: It includes the conclusion or the summary of the message. Avoid describing legal or controversial issues.
jokes. conflicts.• • • • Avoid sending spam or unsolicited mass mails. Avoid humor. acronyms. b. A topic sentence is the sentence in a paragraph that explains the main idea. A paragraph revolves around one main idea. It is used to arrange content into small. A Paragraph is a group of sentences. Avoid using chat language. ©NIIT Coordinator Guide – Personality Development Programme . Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. What is a paragraph? Ans. easily readable bits. and emotions. It is important because all the sentences in the paragraph are directly related to it. and personal complaints about coworkers. Do not send e-mail messages to discuss confidential matters such as disciplinary action.II 69 . What is a topic sentence? Why it is important? Ans. and sarcasm.
a mixture of bread and spices. Examples of linking devices are first of all. It is also an important feature of paragraph writing. For example. The sentences should be arranged in the following order: 1. In both email and post. 61. Coherence means logicality. salads. the information received can be forwarded to another destination with some addition in the content. large information can be sent from one place to another. The receiver can use the information sent by e-mail and can manage the data easily. What are linking devices? Why are they important? Ans. In addition. 6. 2. depending on the distance and the quantity of information being communicated. sweet potatoes and cranberry sauce. 66.1 Write paragraphs on the following topics: 1. 67. and whereas. They are similar in some respects but differ in others. Everyone eats more than usual. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense.5. It is an important feature of paragraph writing. Cohesion means unity of thought. 3. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. My aunt bakes a turkey and fills it with stuffing. Everyone eats more than usual. d. In my family everyone brings a special dish for the thanksgiving meal. Linking devices are words or phrases that are used to connect two or more sentences. salads. In my family everyone brings a special dish for the thanksgiving meal. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph. the speed at which e-mail is transferred from one place to another is much faster than post. On this day the Americans remember the first thanksgiving feast of the early American colonists. 65. e. They prepare many traditional foods such as turkey. Sending mails by post may be expensive. 63. On this day the Americans remember the first thanksgiving feast of the early American colonists. My relatives also make vegetables. 7. They help establish a relationship between two sentences.II 70 . This organization of data is not possible in the case of post. and at the end of the day we are as stuffed (full) as the turkey. Ans. My aunt bakes a turkey and fills it with stuffing. sweet potatoes and cranberry sauce. ©NIIT Coordinator Guide – Personality Development Programme . E-mail and post are different means of communication. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. What is coherence? How is coherence achieved in a paragraph? Ans. Solutions to Section 4. My relatives also make vegetables. 4. What is cohesion? Why is cohesion important in a paragraph? Ans. The content that is sent or received may be formal or informal. Thanks giving is a family celebration. a mixture of bread and spices. e-mails are free of cost but post is not. 5. They prepare many traditional foods such as turkey. E-mail and Post are similar in some respects but different in others Ans. However. 2. Thanks giving is a family celebration. 62. and at least four pies. and at least four pies. Later. 64. and at the end of the day we are as stuffed (full) as the turkey.c. on the other hand.
In e-mail. Post provides simple communication. whereas a message sent through fax is delivered within a few minutes. the transmission speed is slow as compared to fax. A message sent through post is delivered to the receiver in many days. However.K. It is very easy to manage data because e-mail enables you to send the same information to different users easily. E-mail allows various users to send large amounts of information to the other users. Fax also converts messages into electric signals that can travel through telephone lines. Solutions to Section 4. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. A message sent through post needs a postal address to reach its destination 4. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. persons can only read the messages written by the sender. Both telephone and fax use telephone lines to send and receive messages. In contrast. E-mail can carry files in the form of attachments. the person can hear the voice of the other person whereas in post. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. there is direct one-to-one interaction. The telephone and fax are similar to each other in many aspects. The telephone and post are different means of communication. Telephone and fax share certain common features Ans. The transmission speed for both is very high. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form. Telephone communication is entirely different from that of a post Ans. In telephonic communication. However. post allows you to send and receive a large quantity of information. data can be managed more easily in e-mail. Both e-mail and the telephone are means of communication but differ in many ways. The usage of telephone is more convenient as compared to e-mail. 3. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. Fax is very different from an email Ans.5. To send a fax. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. which is not possible in the case of telephone. City Public School R. 6.II 71 . Two fax machines are required to send and receive messages. E-mail and Telephone differ in many ways Ans.2 1. 5. Ans. In a telephonic conversation. Post is cheaper but slower than fax. 7. The telephone converts sound signals into electric signals. Post and Fax are different in many respects Ans. Electronic communication. They both provide a moderate level of security. E-mail is a much better medium of communication in comparison with other transmission methods. because of its speed and broadcasting ability. The transmission speed of the telephone is very high as compared to the transmission speed of post. whereas fax provides electronic communication. e-mail can be shared among various users efficiently and effectively. e-mails enable us to send large amounts of data and stored it for future reference. Both fax and e-mail are modern means of communication but are different from each other is several aspects. In addition. you need a fax number to identify the fax machine at the receiver's end. Post and fax are different in several respects.2. Email is preferable for many reasons Ans. which can be transmitted over the line.
and greener due to regular maintenance. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. is not paying equal attention in providing civic amenities to the residents of different parts of the city. spacious. The Principal will read out the annual report highlighting the achievements of the school in academics and sports. It will be a privilege for us to have you as our chief guest for the annual function. Our principal will preside over the function. James School Leader 2.The District Collector Delhi Subject: School Annual Function invitation Sir.II 72 . Due to nonavailability of pure drinking water. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . Yours faithfully. Our school is going to hold an annual function on 25th Sep. which are more cleaner. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. particularly. In contrast. Supply of water is very irregular and inadequate. the residents have become easy victims of water-borne diseases. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. inhabited mostly by low-income groups. colonies like Nandnagri. It is unfortunate that the Municipal Corporation. I am James. I hope you be able to spare some precious time from your busy schedule and grace the occasion. south Delhi. There are certain parts of New Delhi. are left to rot and stink. The drains are open and keep overflowing with garbage and dirt. Heaps of dirt keeps lying on the streets. Ans. The residents fear outbreak of diseases anytime. Delhi. Thanking you. Your presence shall be a source of inspiration to the students. school leader of the City Public School. These are areas where VIPs and the rich reside. 2005. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail.
0234567 ©NIIT Coordinator Guide – Personality Development Programme . Adhiraj Singh.3. a student of XYZ College. I have submitted Parul Sharma's certificate in the university office. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi.Sc.II 73 . Adhiraj Singh B. I am facing a great amount of inconvenience due to the nonavailability of my certificates.Sc. I. My roll number is 0234567. had appeared in the B. I request you to ask the concerned staff to send my certificate as soon as possible. I have received the certificates for Roll Number 134567. Yours faithfully. Unfortunately. IT (II) year examination. which belongs to Parul of B. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones. IT (II) year Roll No. IT (I) year. Subject: Received wrong set of certificates Sir. Ans.Sc.
E. . You will be glad to know that the results of the annual examination are out and I have passed with distinction. How are you? I hope all of you are doing well at home. XYZ 5. I have made a few friends. Yours affectionately. I came to know from your brother that you are staying in a hostel. Firstly. please do come and meet me. John ©NIIT Coordinator Guide – Personality Development Programme . But I really wish we were in the same college. The first few days are tough. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. I need to buy certain books and submit the fees for the new session. In case you get time.II 74 . Hope you are doing fine. Ans. I can’t wait to meet you during the upcoming vacations.E. course in Faridabad. Fortunately. Rest is fine here and please do reply as soon as possible.4. I will be able to meet all my requirements if you can send me Rs. This would have made lot of difference. This is the first time you have been staying away from home. 2. course. Ans. Our session has started and I too am trying to adjust to the new life. In addition. so you must be feeling homesick. My new session will be starting in the month of April. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. Do take good care of yourself. For this. Yours lovingly. I need to purchase stationery. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari. I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. 2005 My dear Dad.000/-. as we would have enjoyed our college life as we enjoyed our school days. Mata Gujri Hostel Balawala Dehradun 14 sep. Imagine you are staying in a hostel.
Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section. and asking questions. This process is known as scanning. the benefits of the ability to read well. underlines. Tell the students that effective reading can be understood as a scientific process that involves: Skimming and scanning. bold typeface. Then. This skill is utilized more than the other communication skills of writing and speaking. they should also concentrate on nonverbal signals. Understanding nonverbal signals.4. ask them to attempt the relevant questions. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. Explain the difference between direct and indirect speech while reading. the students should be able to understand the purpose and general content of the text. the students have learned to: Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. making comparisons. These include elements such as fonts. Understanding the text structure. It also involves drawing inferences. they can go for surface level reading when reading for pleasure. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. Explain to the students that reading involves comprehending and understanding a written document. After skimming. Tell them how reading improves one's perception and develops the thinking process. Understanding the paragraph structure. the students should read the complete text slowly and carefully to identify the relevant information. In this process. and various layout features.Chapter Five Objectives In this chapter. Tell the students that reading refers to the ability of understanding any written language and is central to any profession. ©NIIT Coordinator Guide – Personality Development Programme .II 75 . Explain the importance of reading and how it can improve one’s personality. However. Explain to the students. Anticipating and determining the meaning of words. Ask the students to take a reading ability test by reading the comprehension given in Section 5. Discuss what is reading and what are the various types of reading. you can use the following approach: Initiate a classroom discussion by explaining the importance of reading in our daily lives. Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. italics.
Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences. The conclusion part puts the subject matter in the right perspective.These layout features are: Heading: Refers to the title at the top of a document. Subheading: Presents a brief summary. explanations. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. the students should look for the following clues and indications: Determining the word class: Understand if the word is a verb. each paragraph can have its own subtitle. Figures: Represent pictorial representation of an idea or a concept. or an adverb.II 76 . which can also be used within a paragraph. The introduction part mostly informs the reader about the content of the document. and other supporting evidences. Captions: Represent comments on figures. how is it related to the other words in the sentence. Each paragraph deals with one aspect of the subject. if any. Determining the function of the word: Understand the function of the word in the sentence. or an explanation of a particular section or chapter. A paragraph consists of the following parts: The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. examples. therefore. chapter. an introduction. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. or section. The second part: Consists of sentences that develop the main idea of the paragraph. Determining the relation: Understand the relation. These sentences may contain arguments. ©NIIT Coordinator Guide – Personality Development Programme . Most texts start with a title and sometimes a subtitle. Reading means understanding text. or section. What is reading? Ans. such as title. The number of sentences and words in a paragraph depends on the subject. Understanding the Structure of Text The structure of a text consists of various parts. that is. a noun. an adjective. paragraphs. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. It is an important part of communication. To anticipate the meaning of a word. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. On an average. page. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. paragraphs contain between 75 to 150 words. The heading indicates the subject matter being discussed in a particular document. Paragraphs are linked in a logical way by link words. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. between that word and a word that is familiar to them. and summary. details.
according to the author. and critical evaluation of the relevant content. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. Reading has many advantages. surface level reading and deeper level reading. B ©NIIT Coordinator Guide – Personality Development Programme . we make notes. Reading is done for a variety of purposes. 4. 3. Ans. Reading is of two types. They are: Ans. 4. Loud reading seldom leads to understanding the content. Reading is an important communication skill. 5. such as preparing for examinations. refer to? Ans. The two purposes of this lecture are: Ans. interpretation.2. learning a subject. Reading is important to understand any piece of text. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities. What are the different kinds of reading? Ans. Why is loud reading not 'reading'? Ans. Why is reading important? Ans. Deeper level reading involves concept forming. Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. Who will be able to make the best of the opportunities? Ans. Solutions to Check your Progress 2 1. To help students determine what to read and how to read. So. gaining information. and seeking pleasure. Usually. it is not considered as reading. "make the best of the opportunities". Ans. 6. What does the phrase. Who. 2. To encourage students develop a reading habit.II 77 . Surface level reading is done mainly for pleasure. 3. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read.
10. Does the speaker emphasize the need for exposure to the native variety of English? Ans. magazines. For writing impressively. 8. For both these requirements. Yes.II 78 . By developing your reading habits. Slide2 supports this view. Yes. How does reading a novel improve one's personality? Ans. you will be able to write more impressively. Yes. Yes. one should have a deeper understanding of the topic and a good vocabulary. reading is a must. Reading a novel helps us to develop a wider area of perception and a coherent thought process.We do not develop concepts. Refer to Unit 7. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text. which leads to an improved personality. Do you agree with the view. 12. We develop concepts. 9. We read textbooks and other related books. the speaker emphasizes the need for exposure to the native variety of English to non-natives. Why does the speaker say that reading is a good source of entertainment? Ans. I do agree with the view that reading helps improve writing skills. Printed books in the native language are easily available and are within the reach of a common man. We read newspapers. This is because getting the reading material in printed manner in the native language is very easy. Indians have the good opportunity for exposure to the native variety of language. 11. As a result. 7. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans.Presentation and Public Speaking. and a whole lot of other things. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. ©NIIT Coordinator Guide – Personality Development Programme . the passage suggests that reading helps to improve writing skills. Yes. Do Indians have a good opportunity for exposure to native variety of language? How? Ans. Why? Ans. you can improve your vocabulary.
magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression. according to the author.. 15. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully. Mohandas was impressed by Sheik because he was tall and strong. people who regularly read newspapers.13. The development of thinking processes is a benefit of reading that is not known to most people. In addition. As a result. Why? Ans. What does the speaker suggest to the students to read. What did the Sheik advice Mohandas? Ans. the reader will not be able to recall the text when he or she needs it. 'Sheik had a bad reputation. Mohandas was against telling a lie to his mother. ©NIIT Coordinator Guide – Personality Development Programme . Sheik advised Mohandas to eat meat if he wished to grow tall and strong.II 79 .' Why was Mohandas impressed by the Sheik? Ans. 17. is not known to many people? Ans. Can you add to the list? Ans. Solutions to Check your Progress 3 1. Which benefit of reading. 3. One should not read without interest because the reader will not be able to understand the piece of text in such a situation. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. 14. Why should one not read without interest? Ans. Name some material that people need to read on a day-to-day basis? Ans. 16. 2. These two aspects help in maintaining good social interaction.. yet he was much impressed by Sheik.' What was Mohandas against? Ans. Reading improves our personality and general awareness. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. People should read newspapers and magazines on a day-to-day basis. 'He was not against eating meat.
What did the Congress do in Kakinada in 1923? Ans. The little girl in the story was Durgabai. People who had put up the exhibition bought a ticket for Nehru. The Wright brothers made the first aeroplane in 1903. 2.II 80 . The planes of today are made up of Magnalium. Why did Mohandas have to steal money? Ans. Solutions to Check your Progress 5 1. which agree with the statements in the passage. 4. Write the letters indicating the six true statements in your answer book. Mohandas stole money to buy cigarettes. Who bought a ticket for Nehru? Ans. 5. Ans.4. How was the plane made by the Wright Brothers different from the modern planes? Ans. Indians were fighting against the British to gain freedom. What was the important thing the Wright Brothers did in 1903? Ans. 2. Who was the little girl in the story? Ans. 3. The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . which are related to the passage. The plane made by the Wright brothers was made up of wood. These are among the six sentences. How the experiment was conducted by the Wright Brothers an important event? Ans. canvas. Solutions to Check your Progress 4 1. 3. The Congress held a meeting in Kakinada in 1923. Solutions to Check your Progress 6 Read the following sentences. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. Against whom were the Indians fighting? For what? Ans. and wire. The experiment conducted by the Wright brothers enabled humans to fly. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket.
3. Mary said. The child said." Ans.II 81 . 6. Govind said. 7. Mary requested me to lift that bag for her. Peter said." Ans. Peter asked me to show him the way to Lal Bagh. Govind asked me if I had paid his fee the previous day. "Did you pay my fee yesterday?" Ans. Sita asked me why I had given her only 3 marks for that answer. Sita said. "Will you please show me the way to Lal Bagh. The child exclaimed that it was a long snake. "Can you kindly lift this bag for me." Ans. "Why have you given me only 3 marks for this answer?" Ans." Ans. "We do not go to the computer center from tomorrow. "I hate to go late. ©NIIT Coordinator Guide – Personality Development Programme . 2. They said. 1. 5.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech. They said that they will not to go to the computer center from the following day. He said. "Oh! What a long snake!" Ans. 4. He admitted that he hates to go late.
"You should report by 5 o' clock in the morning. The officer said to his subordinates. Absence of moral or spiritual values. Solutions to Section 5. concerned with worldly rather than spiritual interests. "All of you should submit the record notes by tomorrow evening. 9. express moral judgments. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. She rued the fact that she had answered all the questions incorrectly in the exam.II 82 .4 1. presented." Ans. the tangible substance that makes up a physical object. Burdened psychologically or mentally. ©NIIT Coordinator Guide – Personality Development Programme . The teacher ordered all the students to submit the record notes by the following evening. given as a gift. Ans. having an exaggerated sense of selfimportance. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. Absent-minded dreaming while awake. Characteristic of false pride. have an emotional impact upon. given formally or officially. also write the other possible meanings for the same word. The officer ordered his subordinates to report by 5 o' clock in the morning. Secondly.8." Ans. 10. Free from emotional agitation or nervous tension. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. the state of being held in low esteem. A period marked by distinctive character or reckoned from a fixed point or event. A purposeful or industrious undertaking (especially one that requires effort or boldness). She said. dignified manner or conduct. to change location. Absence of light or illumination. proceed. relevant information or interconnection. "What a pity I have answered all the questions wrong in the exam!" Ans. The teacher said.
Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. t. He did not have time to write uuuu. s. who came to Karnasuvarna. In prison one cannot write long letters. what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. Letter was not sufficient to convey all his thoughts. wwww. Ans. Completely clear and fine. Characterized by absence of emotional agitation. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. quietly or secretly. elevated in nature or style. A deceptive manoeuvre (especially to avoid capture). vvvv. x.II 83 . q. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. according to Nehru. Ans. He was weak. and history becomes stirring and epoch-making.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. v. The ten comprehension questions covering the entire text are: 68. w. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p. r. u. Live (in a certain place). ©NIIT Coordinator Guide – Personality Development Programme . ordinary men and women become heroes. to avoid being observed. 3.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. and then even simple. The ten multiple choice type comprehension questions covering the entire text are: 69. 2. Why was Nehru not able to convey everything that he wanted in his letter? tttt.
To whom is this letter addressed? fffff. Napoleon Bonaparte lllll. Lenin ooooo. Sarojini Naidu Ans. Who started the Russian Revolution? nnnnn. a. Indira Gandhi was inspired by the story of: jjjjj. Lenin dd. Why did Hiuen Tsang come to India? xxxx.Ans. Letter was not sufficient to convey all his thoughts. c. For knowledge z.II 84 . For touring India Ans. Abraham Lincoln qqqqq. The Discovery Of India uuuuu. to discuss aa. Mahatma Gandhi hhhhh. b. y. to read Ans. Geetanjali ttttt. Indira Gandhi ggggg.Adolf Hitler Ans. Mussolini ppppp. d. My Experiments With Truth sssss. Jeanne d' Arc mmmmm. c. Which is the most famous book of Nehru? rrrrr. Jeanne d' Arc cc. Jesus Christ kkkkk. a. For trade aaaaa. to argue ddddd. to give sermons ccccc. For adventure yyyy. Kamla Nehru iiiii. The best way to distinguish between right and wrong is: bbbbb. For knowledge zzzz. Godan ©NIIT Coordinator Guide – Personality Development Programme . Indira Gandhi bb. to discuss eeeee. Stalin Ans.
Lenin. 1921 cccccc. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. it is evident that Nehru loved his daughter deeply. On her birthday. ©NIIT Coordinator Guide – Personality Development Programme . None of these Ans. Nehru reminded Indira of heroes such as Jeanne d’ Arc. Nainital ffffff. Tihar jail gggggg. he sent her invaluable advice and his blessings. Through this letter. b. According to Nehru. b. she should never do anything in secret as if she had something to fear or hide. Naini prison. The Discovery Of India ee. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. Her mother ff. c. 1917 gg. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. Sarojini Naidu Ans. Her mother yyyyy. Nehru himself wwwww.Ans. Nainital 4. he reaches out to her from the prison through a letter. Like a good father. If she ever found herself in doubt. Where was Nehru imprisoned? dddddd. Naini prison. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. 1917 bbbbbb. 5. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. 1914 Ans.II 85 . Indira Gandhi was born in the year: zzzzz. Write a paragraph on Nehru's love for his daughter based on this letter Ans. Ans. 1923 aaaaaa. and told Indira that she should stay inspired by such people and serve her country. Bapuji xxxxx. the best friend of his daughter could be: vvvvv. Write a summary of the letter without losing meaning of the text in about 150 words. Andaman and Nicobar Islands eeeeee. and Mahatma Gandhi. c. Instead of the usual material presents.
6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:
This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.
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Chapter Six Objectives In this chapter, the students have learned to:
Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions
Focus Areas To conduct this session, you can use the following approach:
Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:
Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.
After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"
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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:
Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility
Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.
2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.
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The stranger. One man. The train halted at Saharanpur. inspite of his past happenings. 4. boarded the train. and waved his hand in response to the small child. The stranger thought that the kid was the reason for his wife’s death. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. he went to a different city to board a train. However. it was not true that the stranger did not like small children at all. The girl collected her things. The stranger woke up early in the morning. develops feelings for the little boy and does the same just for the sake of his happiness. 6. The story revolves around a small kid. ©NIIT Coordinator Guide – Personality Development Programme . who dislikes children because of his wife’s death. Ans. 5. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. Ans. who regains hope and faith in everything because finally a man waves back at him. not even a single passenger from the train waved back. and tries to fight it by going and waving back at Schwamm’s son. Is there any message by the author? Ans. It tells us how little incidents can make huge changes in our life. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy. The moral of this story is that determination is as important as taking the initiative to achieve a goal. Schwamm decides to board the train to wave at his child. What is the central idea of this short story. The happiest person at the end of the story is Schwamm’s son. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. Solution to Section 6. Just to make his child happy. Schwamm was a very loving and a kind-hearted father. The blind man started talking to the girl in a very friendly manner.3. Why did the stranger hate children? Did he really hate them? How do you know? Ans. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. who is very sensitive and emotional. The father was keen to make his son happy. Just for his child's sake.II 89 . Write a critical appreciation of the short story in about 100 words. The stranger hated children because his wife died while giving birth to their first child. He loved his child a lot. subconsciously knows that his belief is baseless. said goodbye and got down at the station. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. Comment on Schwamm as a loving father.
Ans. Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme . Mary did not come to school today. 1. Ans. When is the school reopening ? 4. Did Mary came to school today ? 3.5 Convert the following statements into interrogative sentences. The school is reopening on August 1. Ans. The suicide bombers escaped from the police. Has Ram paid the telephone bill ? 2. Ram has not paid the telephone bill. Ans. 2005.Solution to Section 6.II 90 .
Explain to the students the various methods of delivering a presentation. Tell the students to use body language as an additional support. Explain to the students the importance of using visuals in a presentation. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. you need to: Capture the attention of the audience: Use jokes. They should look confident and establish good eye contact with the audience. Tell the students that rehearsals must be conducted before delivering the final presentation. you can take the following approach: Explain the various steps that the students should follow to create a successful presentation. which helps in modifying the presentation according to the response of the audience. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. brainstorm and collect all the relevant material. Tell them how visuals can help them in making a presentation successful. The content and the style of presentation should match the objectives. Tell the students to follow the method with which they feel comfortable and confident. Inform the students about the importance of organizing a presentation. The structure of a presentation consists of three parts: Introduction Body Conclusion Introduction In the introduction. or questions to capture the attention of the audience. quotations. nationality. the students have learned to: Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. Tell the students that further analysis of the audience in terms of age. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. Explain each point adequately: Any point that may be new to the audience should be adequately explained. you need to: Limit the content to a few key points: The content of the presentation can be chunked into key points. Body In the body. Then.Chapter Seven Objectives In this chapter. Discuss the advantages and disadvantages of the various methods of presentation. After the objectives have been clearly established. sex. organize the material around the objectives. the objective of the presentation needs to be clear.II 91 . Structure the information properly: The information must have a logical structure and order. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section. and background knowledge should be made before the presentation. Explain the importance of body language while delivering a presentation. Tell the students that analysis must be carried out throughout the presentation. Preview key points: The key points of the presentation should be mentioned in the introduction. Each slide should contain a maximum of six points. ©NIIT Coordinator Guide – Personality Development Programme . Writing a content outline before the presentation helps present a structured presentation. stories. Discuss the structure of a presentation.
1 1.4 5. This also ensures a quick revision of the content. you need to: Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out.1 5.2 5 5. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved.2 5. A logical flow will also help in easy transition from one topic to another.1 4. Encourage questions: Questions should be encouraged at the end of the presentation.2 4 4.II 92 . No.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear. Ensure that the ideas keep flowing: One key point should lead to another.5 6 6. Evaluate the presentation on the basis of the following parameters: S. stress.1 3. lack of confidence and presentation skills can result in poor performance. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success.3 5.1 6. Any doubts can be clarified at this time. Explain to the students that lack of performance does not necessarily mean lack of knowledge. Ask the students to give a PowerPoint presentation. audible voice Used correct pause. however.3 2.4 2.1 2 2.5 3 3. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme .2 2.1 2. Conclusion In the conclusion. You might be having complete knowledge of a subject.
bullets. the students need to: Structure the content logically. They are cheap and affordable. transparent plastic. graphics. Common Visual Aids The commonly used visual aids are: Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors. or additional data. At any point of time. Posters: Posters are large sheets of hard paper and can be used to depict pictures.II 93 . Use effective strategies to remember the content. and styles in a presentation. Prepare for the presentation well in advance.1 8 8. They are attractive to look at and are cost effective. No.S. Use visual aids appropriately. and are made of a thick. Whiteboard: A whiteboard is similar to a blackboard. font sizes. ©NIIT Coordinator Guide – Personality Development Programme . Handouts: Data in the form of figures. or diagrams that does not fit in the transparency are distributed to the audience as handouts. charts.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. Markers of different colors can be used on a whiteboard to write or highlight information on the board. They can be used more than once. 7 7. charts. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. Follow certain guidelines while delivering the presentation. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. Dress appropriately. types. the presenter can flip back to a previous page and refer to it.
II 94 .©NIIT Coordinator Guide – Personality Development Programme .
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