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Coordinator Guide – Personality Development Programme - II 1
CH A PT ER - SPEC IF IC IN PU T S: P A R T - I
Chapter One Objectives In this chapter, the students have learned to:
Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning
Focus Areas To conduct this session, you can take the following approach:
Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.
Coordinator Guide – Personality Development Programme - II 2
Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.
Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.
Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:
Coordinator Guide – Personality Development Programme - II 3
he suggested that the buttons should be placed a bit lower so that the correct answer. Meanwhile. As a result. John also mailed Sheila the script for which the audio had to be recorded. He also wrote the script for the project. created the buttons. who loves working with colors. John asked Monica to modify some pictures. sidebars. John created the course by putting the content in the checked frames. and then wrote the script. Sheila made several phone calls to voice-over artists and fixed dates with them. ©NIIT Coordinator Guide – Personality Development Programme . David manually checked all the templates and gave suggestions to improve the usability of the templates. arrows.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. After the templates were finalized. John also shared the script with David. Chris changed the pixel values of the buttons.II 4 . John listened to the freshly-prepared audio and checked it against the script. He researched extensively on the Internet. did not overlap the button. This project involved developing a course about the basics of HTML. The project plan was made and shared with all the stakeholders. to make it more effective. He wrote a large volume of code and checked the templates several times for errors. She asked Ashish to install it. divided the content into lessons. when displayed. read books. David gave John ideas to improve the readability of scripts. For example. David also suggested John to include some examples in the script. Monica. He found a few mismatches and asked Sheila to rectify the errors. Only Ashish was authorized to install the audio software. Chris was busy coding for the course. and images for the frames. The team members were assigned different roles and responsibilities. John also coordinated with Monicato discuss the various ideas for the kinds of images to include. Team members from various departments where part of the project team. Sheila needed the audio software to edit the same.
Some of the other responsibilities include leading projects.II 5 . creating logical and physical data models. The system analyst helps the organization get the maximum benefit from its investment in equipment. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. ask the students to identify the roles involved. In addition. customer service engineers. providing in-house software training. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization: Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. testing. or sound effects. personnel. Illustrator. content developers provide technical support to end users. presales and services organizations. These programs specify instructions for computers to perform various functions. Programmers: A programmer is responsible for writing. analyzing source systems and business requirements. ISV partners. and other requirements for Web-related products. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. Content developers: A content developer is responsible for writing and modifying programs. Web designers: A Web designer designs Web pages. The content developer may design applications for various technical and commercial users. The network administrator should be accessible at all times to solve problems related to networks. and working as client support representatives. which are called programs. Web designers use software such as Photoshop. or help desk technicians. System administrators: A system administrator manages the hardware of computers and networks in a company. and the customers. graphics. Sound engineers: A sound engineer mixes and synchronizes music. ©NIIT Coordinator Guide – Personality Development Programme .Based on the given case study. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. interfaces for intranets. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. and maintaining detailed instructions. voices. Some of the common responsibilities include installing and maintaining software. A computer programmer may be required to use various computer languages. Network Administrator: A network administrator manages the network of the organization. and Corel Draw. and business processes. the system administrator may also be responsible for providing training on support skills to the IT personnel. identifying business rules. In some companies. Fireworks. Web banners. websites.
Short-term professional goals refer to the goals to be achieved within two to three years. and is currently working as a software developer at Technology Systems. He has also worked at Smart Developers as a technical writer for one year. He constantly evaluates his surroundings and analyzes situations. He is very innovative and takes initiative in all the functions related to his field. If you have responded with a 'No' to most of these elements. Ans. Prepare a brief self-portrait of yourself for a professional career. he is not confident about his communication skills and is not comfortable doing sales. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B. he won the first prize in technical writing. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements.Solutions to Chapter One Questions 1. ©NIIT Coordinator Guide – Personality Development Programme . Ans.II 6 . While working at Smart Developers. He regularly organizes technical fests and seminars. your professional satisfaction level is low and you should look forward to improving your job conditions. 2.Tech. However. He offers his support and advice when required. Don is also good at supervising tasks because he has excellent monitoring skills. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. Write about your short-term and long-term professional goals. Don is an avid sports person and has represented his college cricket team at the university level.
create a table with three columns. according to you.): Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5. 3. 1. which job or position would you like to attain? In your past. Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list. Ans. what do you want most from your job? If you were granted a wish. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme .Long-term professional goals refer to the goals to be achieved after at least five years. List your strengths. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3.): Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4. Ans. 2. Ans. Prepare a self-improvement plan for the next five years.II 7 . These goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain. as shown: S. which achievement has given you immense satisfaction? What. Select your strengths from the following list (This is not an exhaustive list. List your weaknesses. Long-term goals are derived from the vision of the person. To prepare a self-improvement plan.No.
If any feedback for improvement is given to her. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. He should aim for a peaceful and prosperous life. 8. 12. 4. 9.S. prepare a portrait. you can create a word portrait of your prospective life partner by answering the following questions: 11. He should have good leadership qualities. 2.No. However. She works hard and is known as a motivating team player. 5. 18. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. 13. which talks about pursuing one’s dreams. 5. describe yourself as well as your prospective life partner. 19. she tends to ignore her health care routine and this results in fatigue and depression. he should enjoy participating in sports activities. She always strives to improve. 17. and should have strong management skills. She gets inspired by reading 'The Alchemist'. 15. Besides working hard. she accepts it gracefully and works towards removing her weaknesses. ©NIIT Coordinator Guide – Personality Development Programme . 3. If you are single. 10. He should always work towards building healthy professional and personal relationships. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. 4.II 8 . He should preferably be an M. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. 16. Ans. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. What type of people irritate you? List the moral values that you abide by. She works as a manager in an organization. 20. You can create your personal word portrait by answering the following questions: 1. A sample portrait is given below: Donna Bard is a kind hearted and honest girl. List negative personality traits that you don't want your spouse to have. He should always exude high energy levels. 6.Tech. She is disciplined and loyal towards her work. He should be an avid reader and should constantly update himself with new technologies. 7. List the minimum standard of performance that your prospective spouse should achieve. 14. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. Similarly. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions.
projects. To prepare students for the interview. Tell the students that it helps to know the various characteristics of interviewers. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. which is common in all the organizations. and special achievements as mentioned in their bio-data. After this exercise. trainings taken.Chapter Two Objectives In this chapter. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. you can take the following approach: Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview. To do this analysis. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. the students have learned to: Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. This exercise will help the students assess their personality. Tell the students that before they apply for any job. skills. values. Give the students a list of desirable qualities that organizations look for. as given in the additional inputs section. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. Ask the students to make a list of all the educational qualifications. it is very important for them to analyze the job opportunity.II 9 . you can tell the students about the different types of interviews that are conducted. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. At this point. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. ©NIIT Coordinator Guide – Personality Development Programme . start with discussing the screening and selection procedure. Tell the students that to target a suitable job. This information is provided for you in the additional inputs section. and abilities. The bio-data is the most important document in the interview. it is necessary to analyze the job opportunity and ensure that it matches their expectations. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity.
If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. Others may find that the job opportunity does not seem to match their expectations. Maintain regular.II 10 . Qualities required 13. Mirror the interviewer's techniques. Instruct the students to draw a table with two columns. Then. always remember to: Shake hands firmly with the interviewer.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. Give students time to research all information. Products and services 3. Position offered 10. Annual turnover 4. attentive eye contact. ask them to refer to the company's website and brochures to gather more information. tell them to fill in the information in front of the respective factor in the table. ©NIIT Coordinator Guide – Personality Development Programme . Keep your hands on your lap. look at their self assessment and career planning analysis. as shown: Expected Factors 1. ask them to select the job opportunity they think will match their expectations. Relax! Don't rush through the interview. Agreement contract/service bond 15. ask them to assess it keeping in mind the 15 factors given to them. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. Future plans of the company 7. Remuneration/perks 14. At the end of this exercise. Then. Ask such students to select another job opportunity article and repeat the exercise. students who have been able to tap the job opportunity of their choice will be happy with the outcome. Any news-making issue in the past 9. and discuss the same with their friends. Background of the company 2. Type of work 12. Location 6. After all the students have selected at least one job opportunity. Job safety 11. Give a formal smile. Sit straight and alert. Competitors 8. Tips on Body language During an interview. Number of employees 5.
Can serve as a platform to check validity of information in the resume. The various types of interviews are: A one-on-one interview: • • • • Is an interview between the interviewee and one interviewer. and the cost that the organization wants to incur on the interview process. Is conducted over the phone line by using a microphone. Has a set of fixed questions for all interviewees. Requires participants to appear for selection tests. managers. May be conducted for candidates residing in a different country or at distant locations. Involves presentations by companies who want to recruit the students. Involves questions that are asked on the area or field each interviewer represents. a psychologist in the interviewer panel.II 11 . Is an interview between one interviewee and a panel of two or more interviewers. Is usually used to screen interviewees. depending on the factors such as the job profile. Could involve walk-in interviews. the time available. Can be held for all posts and for all levels. May be scheduled or unscheduled. Involves direct assessment of the interviewee by the interviewer. Is a convenient and speedy method of recruitment. and special software. Is cost-efficient and less time-consuming. The number of interviewers may vary. Has a fixed evaluation scheme to assess the interviewees. Involves questions that are often framed beforehand. an on-the-job specialist. Usually involves each interviewer targeting a particular aspect of the interviewee's skills. Is usually used to screen interviewees. Is conducted by companies at the campuses of various colleges and universities. Is usually conducted by the government or large organizations. a video camera. Is an interview of a candidate by different interviewers separately. Provides an interviewee several chances to present his/her abilities and skill set. Has personnel representatives. Features a selection process that is based on the collective input of several people. and occasionally. A board interview: • • • • • • A rotational interview: • • • A walk-in interview: • • A phone interview: • • • • • A video interview: • • • A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme .Types of Interviews Different types of interviews are used in different situations. Is conducted over the phone.
81. The following guidelines needs to be followed while designing a bio-data: Avoid spelling and typing errors. 21-D. Name of the post 2. Father's name 9.II 12 . 14. Use simple and concise sentences.Solutions to Chapter Two Questions 1. 3.24 First First First ©NIIT Coordinator Guide – Personality Development Programme . E-mail ID 8. Here is a sample bio-data: Bio-Data 1.Engg.in : Mr. Prepare a good bio-data of yourself. Faridabad (HR) 6. Use terms and phrases relevant to the industry.S.M. Surya Apartments.V. Address . Yadav : Software Developer : Single : Institution/ Place Degree/ Exam. 24 : 410.3092391 7.10. Surya Apartments. Limit the bio-data to two pages. Address . Age 4. 2. Academic qualifications Sl.Tech % Marks Class 1.2 65. Faridabad M. Add a cover letter or note mentioning the code number and other details specified in the advertisement.V. Faridabad (HR) 5. Give a consistent and symmetrical look. Name 3. 21-D.co. Passed AISSCE AISSE B. D. Period From to : raovinay10@yahoo. College Ambala. Ans. Date of birth.present : Software Engineer : Vinay Yadav : 10. Faridabad D. Telephone numbers : 0129 . 1995-96 1997-98 1998-2002 Vidya Mandir 15-A.66 78. Marital status 11.permanent : 410. No.1981.A. Occupation 10.
such as ‘Role of JAVA in the Internet’. 20. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds: Preliminary written tests: This includes IQ tests. No. You can practice group discussions with your friends and improve upon your communication skills. 15.pm Rs. Here is a plan to prepare for an interview for a software engineer's post: 1. : Available on request. Date Signature 2. You can prepare for the preliminary written tests by using books that contain sample tests. such as RDBMS and Operating Systems. ©NIIT Coordinator Guide – Personality Development Programme . Professional skills 16. References : C.000/-pm 13. Personal attainments/distinctions : Organized technical fests and seminars.12. Work experience: Sl. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. and technical knowledge tests. Oracle. and an answer as to why you chose this topic. such as: Why did you choose this particular project? What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone.II 13 . logical reasoning tests. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. Extra-curricular activities : Played cricket at the university level. Prepare a brief description of your favorite subject or topic. such as writing a technical paper or participating in seminars and technical competitions. Briefly write out a preparation plan for an interview for a software engineer's post. In addition. Won the first prize in technical writing. Personal interview: To prepare for a personal interview round. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. C++. Ans. language tests. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. 14. list down your learnings. Project work preparation: Most organizations focus on project work because it reflects your own work. The topics can range from current events to technical topics. organizations ask candidates to discuss a specific topic among themselves. and System Analysis and Design (SAD). and discuss them during your interview. Special attainments: List down all your special achievements. 2. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’.000/. aptitude tests. 10. Group discussions: In the group discussion round. and always mention if you have contributed to the advancement of any application during your training session.
Principal accomplishments : Modeling. Ans. A software professional may possess any of the following traits: Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . Maths College: B. List your qualifications and skills that will help you get selected for a job. and System Analysis and Design (SAD) • 4.Tech Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system. Chemistry. and maintaining the software system. C++. Leadership quality : Handling different projects related to software systems. Oracle. Prepare a list of your strengths and weaknesses. Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C.II 14 . Ans. developing. The qualifications and skills that will help you get selected for a job are: Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics.3.
from M. C++.5.Tech : 1 year of experience as a technical writer. Maths : B. Responsible for making high-quality software systems. 6. developing. Handling a team of seven software professionals. : Designing a software system and writing code for different modules of the software system. ©NIIT Coordinator Guide – Personality Development Programme . Assume that Vinay possesses the following qualities: Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics. Based on the above-mentioned qualities. Engineering College. Identify an appropriate career goal for yourself by matching your qualities to the job. and I am aspiring to do an M. Vinay has identified a goal for his professional life. My name is Vinay Yadav and I am a software developer with Technologies System. giving comprehensive information about yourself within two minutes. Ambala. Because he has a strong technical experience and good interpersonal skills. I have done B. Introduce yourself. Interpersonal skills : Ability to analyze situations. Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills Skills related to job : C. and System Analysis and Design (SAD). Oracle.II 15 . Chemistry.Tech. I am a person with a high degree of integrity and team spirit. I have been brought up in a atmosphere where discipline and respect for elders is a way of life. Ans.M. Vinay plans to become a project manager in the next two to three years. Ans.Tech. I believe strongly in values like honesty and hard work. and maintaining the software system. 3 years of experience as a S/W developer. : Modeling. : Managing different projects related to software systems.
you can take the following approach: Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview. In addition. Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. professional experiences. Explain to the students that failure in an interview should not dampen their spirits. They will feel light and enthusiastic. the students have learned to: Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. such as by giving mock interviews.II 16 . ask the students to practice mock interviews with their friends. Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. if they interact with the fellow candidates. They should follow a philosophical approach and start thinking of the next job opportunity. it will help divert their minds away from the stress and nervousness. and the various interpersonal and job-related skills mentioned in the bio-data. They also have their own set of strengths and weaknesses. ask them to get the summarized results of their self assessment and career planning analysis with them. Explain to the students that if they are well prepared. they can answer all the questions and can overcome any obstacle. Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds.Chapter Three Objectives In this chapter. Explain to the students that the other candidates appearing for the interview are also like them. ©NIIT Coordinator Guide – Personality Development Programme . The questions can be related to their educational qualifications. Before the students give a mock interview. and they may not have answers to all the questions. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. and they should learn from such experiences. Discuss the ways by which the students can release stress.
Confidence level 28. His/her resume 22. 7. His/her dress 19. Promptness while answering 34. His/her posture 16. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme . The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1.II 17 . His/her listening skills 40. Clarity of introduction 13. Clarity of answers 31. 10.The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. Eye contact level 25. The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4. Ability to use suitable closings 37.
Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. Ask the students to create a table with seven columns. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. The body language of the students will tell the interview committee about their nature and motivation level. to 0. 23. the interview committee will be able to determine if the candidates can work cordially. Give the students some statements that convey the behavior pattern of a person in a given condition. 26. they need to rate each statement from 0 to 4. they will be judged on the points given above. I feel anxious about undertaking new endeavors. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. This will help them assess their actual stress level. 24. they should also know about the questions that the interview committee may consider. defeats. The ratings vary from 4. and failures. I feel insecure and anxious about my future. Tell the students that besides knowing about the possible questions that can be asked during the interview. 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. ask the students if they are feeling more comfortable facing the interviewer. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. I feel a compulsive need to prove my worth. ©NIIT Coordinator Guide – Personality Development Programme . to be used if the students strongly disagree with the statement. Tell the students that they can rate each statement by entering the number in the respective rating column. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). as shown: Personal Stress Index S. to be used if the students absolutely identify with the corresponding statement. I am apprehensive in handling responsibility.II 18 . I am extremely impatient and get easily frustrated.After the mock interviews. I wish for immediate appreciation and recognition.No. consider the following questions: 21. Accordingly. I find my life unfulfilling and meaningless. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. I blame myself for my mistakes. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. I am very critical of any displeasing behavior around me. For example. 25. Tell the students that by judging their team building and coordinating skills. 22. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview.
and a PSI between 20 and 40 indicates that the students need to be counseled. A PSI of 5 or less indicates an exceptionally low level of stress.II 19 . ©NIIT Coordinator Guide – Personality Development Programme . Keep the scores of the students confidential and create an appropriate action plan for each student. A PSI between 10 and 20 indicates a favorable level.After the students have completed grading the statements. ask them to add the ratings given to the 10 statements.
rules. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. However. Look confident and feel comfortable. On the first day at work: Be punctual and report on time. general practices. Arrive at the assigned time and report to the concerned person. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. Explain to the students the importance of giving their best in the first assignment.II 20 . give the students an assignment and ask them to complete it in a particular time. this attitude gets rubbed off on their colleagues. such as: S. they will be able to get along with their colleagues easily. For this. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. Find out about the organization's rules and regulations. Provide them with the tips given in the Additional Inputs section.No. After they have completed the assignment. Use formal language. Do not make unsolicited comments and avoid politically incorrect language and humor. Be careful about what you say. Such suggestions should be given only after prior consultation with seniors and colleagues. such as the restroom. They should try to know more about the parameters to evaluate performance and behavior. Clarify any doubts and seek information from your new colleagues or the HR personnel. This is because a favorable first impression can lead to several good opportunities. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. Do not hesitate to ask questions. Familiarize yourself with the people who are introduced to you. Warn the students that the inputs or suggestions for the values. Familiarize yourself with the new surroundings. This will give them an impressive start and enable them to rise faster in their careers. the canteen. Explain to the students the positive effects of being enthusiastic. Feel secure and positive. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues.Chapter Four Objectives In this chapter. Explore the building and find out the location of various departments and facilities. Instruct the students that they should not hesitate to give inputs regarding the existing projects. Ask if there is an official manual that provides such details. In addition. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. Overachieving the Targets Tell the students that they will be observed closely the first few days. the students have learned to: Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. If they are full of enthusiasm. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . discuss with them the evaluation process and then disclose the name of the best student. They should be extra careful when interacting with others and handling a new project. and regulations of the organization should be kept reserved for a proper opportunity. they need to follow the hierarchy protocol. Observe the students while they work on their respective assignments. it always helps if they know what to expect throughout the day and how to conduct themselves. Introduce yourself and engage in conversation with them. and the coffee machine. Wear a smile. you can take the following approach: Initiate a classroom session by discussing with the students how they should spend their first day in office. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). There is usually not much work to be done on the very first day. and protocol.
These things need not necessarily be related to your job. Do not take feedback on your projects personally. Presence of team spirit will enable them to accomplish their project and organizational goals. Stay healthy and fit. Ask the students to list down situations where they may not feel confident. they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. Tell them that the tips apply to all situations. If they feel low. This is because the lack of confidence in one area influences the other area. Accept feedback with a positive attitude.II 21 . Appreciate your qualities and be proud of them. Explain to the students that their behavior. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. Make a list of your qualities. tell the students that it is not enough to simply achieve the targets. Ans. List out your short-term and long-term goals in your professional life. Short-term professional goals refer to the goals to be achieved within a span of two to three years. and extra efforts also affect their rating. Exhibit what you do best and teach it to others. Tell them that the situations can be personal or professional. they should simply find clues to their problems with the help of these tips. Keep learning new things to boost your confidence. give them the list of tips that will help them overcome their problem. Pamper yourself.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. In addition. team participation. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. If the employees are enthusiastic. In addition. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . Believe in prayers. Recognize all of your accomplishments and make a list of them. new employees should strike a good rapport with their seniors and team members. the client perceives the organization to be reliable and ready for tough assignments. they should not concentrate on only achieving the explicit targets. If they wish to secure a rating of five. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. Enthusiastic Team Player To create a good impression in an organization. Solutions to Chapter Four Questions 1. It affects your personal and professional life. they should try to overachieve the targets and improve upon their past performances. Think positive and talk positive. After they have written the situations. Do not underestimate yourself. The list of statements is as follows: Get your priorities straight. Therefore. Always try to help others.
II 22 . according to you. make an action plan to achieve these goals. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme .If you have responded with a 'Yes' to most of these elements. you are satisfied with your current position and you should look forward to achieve your long-term professional goals. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. which achievement has given you immense satisfaction? What. Prepare an action plan to achieve your goals. your professional satisfaction level is low and you should look forward to improving your job conditions. After you have identified your short-term and long-term goals. which job or position would you like to attain? In your past. Long-term goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain. Long-term professional goals refer to the goals to be achieved after at least five years. Long-term goals are derived from the vision of the person. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2. what do you want most from your job? If you were granted a wish. Ans. If you have responded with a ‘No’ to most of these elements.
Learn about the new technologies. Start handling two teams simultaneously. 38. 39. If you are not comfortable about a specific aspect about the organization. 34. Time span already given. Represent yourself as an enthusiastic and confident person. Family planning to relocate. 43. Heavy competition. You can use the following strategy to make a good first impression: Utilize your first day in office in getting familiar with your colleagues and the office environment. 33. make a list of things to be done to reach that level. Start making your list of accomplishments and start working on the list of shortcomings. 30. 44. 36. Take your first assignment very seriously and deliver your best. Be ready to take on new challenges. if you have joined an organization as a software developer want to become a project manager. 29. Build a bond of trust and understanding with your team members. Good leadership qualities to be identified. Write the respective deadlines in the column 'When I plan to do'. Now.' The list can be as follows: 27. list the possible obstacles against each point. Now. The list of obstacles can be as follows: 37. 28. 31.II 23 . This will reflect on your work and people will want you to work with them. Lack of time to enroll for the course and to study. If possible. Plan out a strategy to make a good impression on your first job. In the next three years. In the next three years. study with a friend who is doing the same course. This will lead you and your team towards success. The time span can be mentioned as follows: 32. make a plan to remove them and start working as per the plan. Make efforts to get noticed in your team. In the next two years. Ans. 35. raise the issue in an appropriate manner. Acquire a position of a senior software engineer or a team leader.' Then. Ask your team members and seniors about the performance evaluation procedure. ©NIIT Coordinator Guide – Personality Development Programme . 40. 45. Always be ready for any opportunity and make sure to give your best performance. write that it in the column 'What I plan to do. This will help you continuously assess your performance status. After you have identified the obstacles. Continuous process. Take the long pending leaves and get yourself enrolled for the M.For example. 41. course. Always support your team members and cooperate with them. Devote two to three hours in a week for studying. Try to collect all the information related to your organization and understand the atmosphere of the organization. Take extra measures to perform better in your first assignment because it will help form a favorable first impression. Write this list in the column 'How I plan to do. Remain in the current office for the next three to four years. allocate a deadline for each activity. Ask your project manager to give you a chance to work in projects that involve new technologies. You can plan to remove your respective obstacles as follows: 42. Always appear enthusiastic and full of confidence.Tech. Working on similar types of project again and again. 46. 3. Discuss your goals with your family and seek their support. Acquire a Master's degree in Technology. Make efforts to get noticed by always appearing confident and enthusiastic.
but need to be performed in the future. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. They will stay active and full of energy throughout the day. This will enable them and their team to enjoy their accomplishments. a person should categorize it as important. if not managed properly. urgent. Therefore. Again. important work. can become urgent after some time. Then. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. This can cause self doubt and depression. In addition. the students have learned to: Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. ask them to prioritize in order of execution. their performance goes down and they feel depressed because they could not complete the important work. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. one should take care to complete all urgent work on time. Any delay will result in loss of energy and enthusiasm. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . ask them if they are utilizing all their skills and abilities. advertising this belief will help in creating a positive environment around you. Tell the students to keep the final list with them for future reference. students should prioritize their tasks. Explain to the students that being physically fit will help them maintain good health and perform optimally. Now. however. even after investing all their energy. you can take the following approach: Initiate a classroom session by asking the students to list their skills and capabilities. it is important to manage the various tasks and complete them within the specified time. Urgent work needs immediate attention and provides less time for execution. Tell the students that they should always fulfill their commitments. After they have made the list. ask them to list other tasks that might not be important. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. Explain the difference between important and urgent work. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. Adherence to commitments always boosts confidence. Tell the students that planning should immediately be followed by implementation. This will help them be enthusiastic and increase their confidence level. You may have complete knowledge of a task.II 24 . It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. Urgent work need not be important. To manage a task. Therefore. On the other hand. lack of time can result in poor performance. It is necessary to think well about yourself if you want others to think well about you. they should set their own deadline and work towards achieving it. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. In addition. or not urgent.Chapter Five Objectives In this chapter. To accomplish their tasks efficiently. As a result. not important. thereby ignoring the important ones. Inform the students that they should not keep unrealistic targets because it might result in setbacks. If a deadline has not been given for an assignment. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. They should be practical and reasonable while planning their work.
2. assess yourself and list down the good qualities that you possess. Setting priorities with practical approach: John sets his priorities before starting any work. Tell the students that they can take care of themselves if they follow these health tips. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. List out your qualities among the potentials given in this module. John makes commitments and works sincerely towards meeting the deadlines. they will be able to manage their responsibilities in the specified time.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. It also enables you to relax your nerves. The result will be surprising because most of the students will realize that they have not gone for a health check for years.II 25 . After a hard day at work and going through several daily chores. This beauty can be the nature or some good work going on in your neighborhood. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. John needs to work on the following aspects: Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. factors such as enthusiasm. In addition. Besides being assessed on your educational and professional standards by others. Perform small exercises. The appreciation and encouragement act as motivators and increase his potential. This enables him to accomplish the tasks in a proper manner and within the specified time. Make a list of all the tasks. This list will help them remain healthy and active while coping with a busy work schedule: Take 10 deep breaths. Admire yourself. Once in a week. most of us tend to ignore the beauty around us. Tell the students that if they are healthy. Many people tend to ignore these factors. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. Solutions to Chapter Five Questions 1. This process will help them assess their real potential. positive attitude. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. have an organic fruit everyday. Making commitments: After setting the priorities. Follow healthy eating habits. In addition. Following is a sample list of qualities possessed by John: Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. Now. This will help them accept new challenges and perform better. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. This will help in boosting your confidence on a regular basis. Entertain your spirit. This will help you remain organized. ask them to write the last time they went for a health check. Do not skip meals. However. Few get the time to exercise or play a physical sport. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. Give the students the following list of tips. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. How do you propose to overcome the deficient potentials? Ans. He sets realistic goals. Ans. they will be full of life and vitality. ©NIIT Coordinator Guide – Personality Development Programme . and physical fitness should also be recognized. When we talk about education and profession. You can do this exercise anywhere and at any time of the day. Ask the students to describe their health care routine. and consult a dietician for further guidance. ask the students to list the various physical problems they face while working.
and follow it regularly. This results in loss of energy and enthusiasm. This will help increase his physical fitness. set up a fitness routine. he will share the schedule with his team members and his seniors.II 26 . John can take the following steps to overcome his weaknesses: He will consult the physical trainer. He will ensure that all projects are executed on time. ©NIIT Coordinator Guide – Personality Development Programme . To ensure success. Time gap between planning and execution of project: John tends to delay the execution of planned projects.
By listing the activities performed in a day and the time spent on each activity. Maintaining a time log will enable them to assess their pattern and identify their problem areas. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. He does not have time to pursue his hobbies and interests because he is in office during most weekends. She helps people around her and nurtures them because she believes in their potential. the students have learned to: Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. He would rather suffer himself than let his image suffer. without becoming distracted. prioritizing. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. Refer to the Additional Inputs section to get information on the ‘To do’ lists. ©NIIT Coordinator Guide – Personality Development Programme . committed. In addition. After reviewing the daily time log for four to five days. At the end of the day.Chapter Six Objectives In this chapter. His colleagues flock to his workstation because it is a good place to hang out. Ms Balanced is a smart. she is completely down-to-earth and unassuming. You can ask the students to use the format for time sheets given in the additional inputs section. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. and avoid trying to be perfect in all the tasks undertaken. He is not climbing up the corporate ladder even after three years in the organization. they will be able to assess whether they have utilized the time well. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. Then. and popular person. he does not really like doing extra work. Ask the students to make a list of tasks that they do in a day. successful. Every day. she plans for the known and the unknown. you can monitor the amount of time you spend on doing tasks. At the same time. Tell the students that they should maintain a time log. By doing this exercise regularly. You should keep referring to them during the day. Failing to plan is equivalent to planning to fail. ask them to prioritize the tasks and allocate a time period for each task. they can use ‘To do’ lists. Use time sheets: Time sheets can be analyzed to find ways for saving time. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. if any. They should maintain the time log on a daily or weekly basis. He diligently responds to all the forwarded mails from friends and colleagues. If only he could learn how to rule his life instead of allowing other people to rule it. which could otherwise throw work out of gear. They also help you prioritize tasks. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. This ensures that you are in a better position to manage the day ahead. and then state the various guidelines that can be followed for effective time management. it is just that he cannot say ‘No'. After discussing the two different personalities. avoid delaying task execution. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. you can take the following approach: Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. tell the students to adhere to the following guidelines to manage time effectively: Plan and organize: Take out time for planning and organizing. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks.II 27 . Multitask: Do more than one task at a time. they will not feel frustrated if they cannot complete specific tasks. and pays attention to smallest of details. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. if you can do so. However. Delegate work to others: Identify tasks that can be delegated. To create this list. and taking sufficient breaks when performing a lengthy task. such as planning. wherein they can write all the tasks to be done and allocate time based on the nature of the work. Work only on those tasks that cannot be delegated. Tell the students that they can follow several tips to manage their time better.
Always plan for less than 100 percent of your time. Update the list constantly. and friends: Time management helps you restore the balance between work and leisure hours. Plan for tasks that have deadlines. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. hobbies. This puts you in control. you do not feel stressed. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. divide a task into a number of smaller tasks and start doing them one by one. 'To Do' lists and time sheets are the tools that you use to manage time. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. Therefore. assign some time for interruptions. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. ©NIIT Coordinator Guide – Personality Development Programme . Do not plan for 100 percent of your time. Conquer procrastination: To avoid procrastination. Deadlines being met consistently: By prioritizing tasks and organizing schedules.II 28 . Handle interruptions well: When planning your activities. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. Prioritize all your tasks. you can make sure that deadlines are met regularly. There are two types of 'To Do' lists: Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do. More time for family. Allocate time for pending tasks. Tell the students that effective time management results in: Ability to control one's activities: Effective time management helps you prioritize and organize your activities.
Analyze whether your time is being spent usefully. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme . and use a 'To Do' list to plan your activities.II 29 . 3. It helps you track your time and analyze whether you are spending your time productively. 2. List your activities for a week or a fortnight.You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. Use a time sheet to track your time. To use a time sheet effectively: 1.
These new ideas can help them manage time better and improve their performance. It is a continuous process. Now. they should think of innovative ideas to manage time. For example. they can make a list of points to be discussed in a specific meeting. and they can even pay off their bills online while listening to their favorite music. They can invite their old friends to a social event and can enjoy the social event and chat with their friends.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. As the changes occur in one's personal and professional lives. They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. they can make phone calls while watching television.II 30 . With every change in the daily routine. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also. they can watch movies on TV while performing household chores. one should make a mental note of the change and try to manage the schedule accordingly. They should enjoy this activity. Tell them that they can refer to their personal time management survey form. During the weekend. the time management schedule also gets altered. While traveling for office. Tell the students that. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. ©NIIT Coordinator Guide – Personality Development Programme . There can be many more ideas based on the number and types of tasks listed by the students. Suggest to the students that the continuous time management process should not tire them. Ask students to think of ways to save time and still complete all the tasks for a specific day. based on their lifestyle and comfort level.
or 'Not attended to.No. In addition. therefore. 3. specify the result as 'Completed'. This delayed the subsequent tasks. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. the second column will specify the task. The first column will contain the serial number. You can also prepare a time log to manage your weekly or long-term tasks. Prepare a time log for utilizing your time and note down your own reactions to your time management. ©NIIT Coordinator Guide – Personality Development Programme . Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. Skipped lunch for this reason. The module could have completed in an hour. 6. Ans. However. This delayed the rest of the activities. This resulted in delay in planning and executing the meeting.Solutions to Chapter Six Questions 1. 2. Based on the result derived. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. and the third column will contain the time allotted for the corresponding task. To create a time log.II 31 . you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time. had to work upon another task and this activity got postponed for the next day. The meeting had to be postponed for another hour. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. Worked on the reports and cancelled going to the gym. 'Incomplete'.' A sample time log is shown as follows: S. These activities should be given equal importance. Started to initiate a fun activity at work. 1. 5. not all the colleagues were interested in continuing with it on the same day. Prepare a time log by listing the tasks to be done in a day. In the fourth column. it took two hours. however. create a table comprising four columns. 4.
30 to 12.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1.00 to 10. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues. 3. to be followed daily for 12 weeks. both planned and unplanned. Ans. Identify your weaknesses related to time management and create a plan to overcome it.30 2.30 to 4.30 3. I plan to do the following: I will have a practical approach towards work and will try to strive for excellence rather than perfection. A time commitment plan for Module 1 of the first semester of MCA.00 to 10.30 to 5.30 to 3. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme .30 11. This will help me achieve the targets on time and will enable others to learn and improve upon their performance. This will help me save time.30 to 1. is as follows: Time 9. to be followed daily for 4 weeks. Here is a sample list of weaknesses related to time management: I try to do each and every task to perfection. This results in an increased amount of work. is as follows: Time 9.30 12. I will involve my team members in my work. Learning to say 'No' will help me save a lot of time. Instead of making personal targets.30 to 2.00 to 11. This unnecessarily delays the things and affects the complete schedule.30 A time commitment plan for Module 2 of the first semester of MCA. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues. This results in too much of work and effort.00 to 11. To overcome my weaknesses.00 11. I will say 'No' to the tasks that do not contribute to my goals.00 10. I will make team targets.2.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4.II 32 . irrespective of the requirement. Ans.
II 33 .00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.30 12.10.30 to 1.30 11.00 to 11.30 ©NIIT Coordinator Guide – Personality Development Programme .00 to 11.30 to 12.
they should observe their surroundings and interact with learned people. After you have identified the reason.Chapter Seven Objectives In this chapter. you are in a better position to assess the situation. you should reply through your work. If the reason behind criticism is jealousy. ignore the criticism. If it is a genuine criticism. Factors such as courage. you should learn from your mistakes. your family and friends can guide you. you should work upon it and try to improve yourself. Make it a learning experience: There is always something to learn from criticism. they should work upon improving their verbal and nonverbal communication skills. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. Concentrate on how to gain from the criticism. Do not react instantly: Reacting instantly to criticism will only show your insecurity.II 34 . Irrespective of the kind of feedback. If more than one person is making a similar comment. Suggest that they should gain knowledge by reading content related to their field of work. Tell the students that their personality grows along with them. you should not react instantly and reply by using harsh words. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. gaining knowledge is futile if the students cannot express themselves properly. You should always learn from your mistakes. Raising your voice. and successful experiences can also help in increasing their confidence level. In addition. offering arguments. admit it instead of giving excuses. For this. you should always be ready for feedback and criticism. Provide the students with the list of problems they can face while communicating with others. For this. Attaining a good personality depends upon various factors. you can take the following approach: Initiate a classroom session by explaining the importance of a good personality. There are no specific aspects that determine a personality. the better their personality will shape up. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. you should never get defensive. the students have learned to: Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. If the criticism is about behavior or habits. you should continuously assess your behavior and work on the shortcomings. Absorb genuine feedback: If the reason behind criticism is improvement. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. Take corrective action: Instead of getting depressed or developing an inferiority complex. Ignore specific feedback: Always identify the source of criticism. Acknowledge the reason: If the reason behind criticism is competition. you should work upon it. logical analysis. you should learn to stay calm and ignore it. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. If a person criticizing you is doing it out of habit or frustration. If you are calm and composed. discuss it at length and get to know about the reason. ignore it at once and move ahead. Giving lame excuses will add up to your negative behavior. The more knowledge they gain. However. instead. you should look at the possible reason and work on it. If it is out of jealousy. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . To improve your personality. It includes various aspects of your lifestyle. They should keep themselves updated with their field of work and current affairs. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. and resorting to emotional outbursts will only aggravate the situation. Students can use the following ways to accept feedback and criticism gracefully: Accept your mistakes: If you have made a mistake.
and language. it is necessary to inculcate positive attitude for effective communication. Based on their reply. The students can use the following tips to improve upon their nonverbal communication: Use eye contact when communicating. ©NIIT Coordinator Guide – Personality Development Programme . There are two types of communication skills. the students should think of the scenario they are depicting and should bring emotions in their body. Verbal communication skills consist of tone. Due to the lack of knowledge of vocabulary and grammar. The difference between flat and modulated voice is similar to the difference between bland and spicy food. a person should be knowledgeable and an effective communicator. The following tips will help the students improve upon their verbal communication skills: When recording. Ask students to record their voice in isolation. a person with a positive frame of mind is more comfortable making gestures while communicating. Therefore. verbal and nonverbal. If they are able to feel the emotions. The students should improve upon their vocabulary and grammar to make a good impact on others. volume. the students were unable to convey the correct meaning of the story. 55% respectively. and. they were unable to induce the dramatic effects like various emotions and sound effects. nonverbal communication is also an integral part of communication. Now. form a list of common problems faced by students. 38%. ask the students to narrate the same in front of the class. They can narrate or describe an incident.II 35 . In addition. If a person wants to convey sincerity in his or her intentions. The students should practice voice modulation to depict the emotions properly. Verbal communication is based only on voice. Therefore. Here is a list of some of the problems that the students may have faced when narrating their story in the class: The students were unable to make eye contact with the rest of the class.To have a good personality. ask them to list down the problems they faced in both cases. Here is a list of some of the problems that the students may have faced when recording their narration: They were unable to make it sound interesting because they had to express themselves only through voice. Because some students were not able to modulate their voice. and body language. therefore. A good vocabulary is necessary for effective speaking. it is necessary for a person to depict his emotions and feelings effectively through his voice. The inability to make an eye contact is regarded as a sign of uncertainty. Communication depends upon three factors: words. voice modulation. Therefore. The use ratio of these three factors in any communication is 7%. they will be able to express the same. The students were nervous and felt stiffness in their body when facing the class. Use hand and face expressions to enhance the expression of what you are talking about. tone. it is best conveyed through eye contact. Listeners tend to pay more attention to facial and body expressions. you also need to improve upon your nonverbal communication skills. For this. your verbal communication should be consistent with your body language. Then.
Facial hair: Men should be freshly shaved. The additional qualities that can help you enhance your personality are: Enthusiasm: Being enthusiastic accentuates your personality. Body odor: Take a bath daily and look fresh. Wear a clean.II 36 . Shows respect for the organization. Nails: Nails should be clean and clipped. Apart from the above nine qualities mentioned on personality development. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. 2. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. Shoes: Wear comfortable. they should neatly trim the same. Clarity of thought and vision reflects on your personality and therefore improves it. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. Do not wear sports shoes to the workplace. people should also remember their failures and should learn from their mistakes. Makes colleagues feel comfortable about working with you. ©NIIT Coordinator Guide – Personality Development Programme . Use a deodorant. Clothes should not be too loose or tight. Ans. Wear shoes that match the occasion. The various benefits of good personal grooming are: Helps establish credibility and gain the trust and confidence of peers and supervisors. add a few more qualities that are helpful for total personality development. Here is a sample list of shortcomings related to personality: Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings. well-fitting shoes. I should be updated with the knowledge related to my field. Dental hygiene: Brush your teeth regularly. Gives a feeling of self confidence. Ans. This quality is an aggressive form of being confident and is crucial for having a good personality. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. I will create a time management log and will keep a record of all the tasks to be done along with their time frame. odorless pair of socks that match the color of your shoes. Use a mouthwash. Solutions to Chapter Seven Questions 1. If they sport a moustache or a beard.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming: Clean and well-fitted garments: The clothes that one wears to work should be clean. This helps them develop their personality. This will help me assess my time management skills and identify my time wasters. The hairstyle should be neat. If they wear nail polish. Hair: Hair should be clean and neatly trimmed. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. I can utilize the time spent traveling to and from office for reading. They should not be faded or torn. Women should file their nails. Ambitious people always stand out to achieve their goals and this quality develops their personality. Within a month. Then. I will think of new ideas to improve my time management skills. they should be of the correct size. Open to criticism: Besides making a list of achievements. Avoid heavy make-up and jewelry: Women should never over-do their make-up. Beware of food that may leave a bad odor. This change should reflect in my personality in one or two months. They should wear minimum jewelry to the workplace. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. Use a breath mint if necessary. they should ensure that it does not chip.
This routine will help me stay active and lively. I should be able to see a difference in two or three months. ©NIIT Coordinator Guide – Personality Development Programme . I will acquire a health care routine based on my working style and food habits. I will also learn some exercises to help improve my blood circulation and oxygen circulation.II 37 .
You can assess a person's personality by determining a person's dominant behavior style. Some people manage to strike a balance between all the three styles and use these styles according to the situation. and working conditions are hygienic factors. and motivational factors satisfy the psychological needs. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. According to this theory. and concerns. they should have the knowledge of dealing with people.II 38 . All humans are unique and different. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. the students have learned to: Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. These three behavior styles are present in every human being. However. but can affect performance if they are not present. There are three types of human behavior styles depicted by different people in different conditions and circumstances. the other person is right and the first person is wrong. nature of work. Tell the students that hygienic factors satisfy the animal needs. and opportunities for creative work. company policy and administration. feelings. According to this theory. These styles are Submissive. as given in the Additional Inputs section. Explain Maslow's hierarchy of needs theory. promotion prospects. However. company policy. On the other hand. people in search of something always remain active because they are motivated. ©NIIT Coordinator Guide – Personality Development Programme . Explain to the students that they should be able to overcome such difference of opinions and build good human relations. Out of these factors. Tell the students about Herzberg's motivation-hygiene theory. to achieve success in personal and professional lives. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. People having aggressive behavior have little or no concern for other people's ideas. The characteristics of people having aggressive behavior are: They can be directly or indirectly aggressive. Tell the students that in any kind of job. each person has one behavior style as the dominant one. Understanding these styles will help you decide how to deal with different people. you can take the following approach: Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. while factors such as achievement. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. The characteristics of people having submissive behavior are: They do not stand up for themselves. Aggressive. such as salary. People are generally never fully satisfied and no one is perfect. and Assertive. the performance of a person is influenced by various factors. interesting and challenging work. Hygienic factors do not lead to improved performance. motivational factors lead to improved performance. Tell the students about the model approach that they should follow to resolve problems related to human relations. Tell the students that in order to deal with and manage people. they should know about some fundamental truths related to human relations. and ability to lead people. they do it in a cautious and mild manner. If they express their views. or both the persons are partly right. Abraham Maslow has explained that a man is never fully satisfied. communication. and advancement for growth are motivational factors. They do not express their views. These facts will help students look at human relations in a better way. Satisfied and content people become inactive. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. personality.Chapter Eight Objectives In this chapter. Therefore. You can discuss the various behavior styles. they act and react differently to their environment. They can become sarcastic. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. recognition. These problems can fall into three categories: the first person is right and the other is wrong. factors such as salary.
its all your fault. They are able to negotiate and compromise. 7. People having assertive behavior express and pursue their own views. They blame others for problems and mistakes. and feelings. After I finish this work. and feelings.just do it.No. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S.. It's nothing to do with me. They sometimes adopt a patronizing attitude... 8. They express their views directly but not at the expense of others. I would like to. That's stupid… What can we do to resolve this problem. Behavior ©NIIT Coordinator Guide – Personality Development Programme . It's only my opinion.. ideas. they respect the right of other people to express their views...II 39 . Statement Don't ask questions. Would you be upset if we. 10. They are confident and have a positive attitude. They can get verbally hostile or abusive. 1. but. ideas. 3. At the same time. I am sorry to take up your time. I believe that . but. 2. what do you think. The characteristics of people having assertive behavior are: They are honest with themselves and others. 5... 9. I will be happy to answer your question.... Now. 4.. 6. They respect the self and others.
Sam. He tries to be considerate and thoughtful in his behavior. and fair. Ans. In any conversation. He needs to improve his presentation skills. he is unable to control his anger. It makes the other person feel important. a consultant at Red Sky Inc. This will make them feel special. he listens carefully to people.II 40 . He avoids making personal contacts with colleagues. He tries to convince the person working with him that he considers that person honest. he tries to reconcile as soon as possible. Sometimes. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. he looks from that person's point of view. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him.. List out your good qualities pertaining to Human Engineering. John. He tends to make work-related decisions on his own without discussing it with his team. ©NIIT Coordinator Guide – Personality Development Programme . a consultant working at Red Sky. If he enters in an argument with anyone. Before asking another person to do something. He should involve his team members in planning activities because this will give them a sense of belonging. 2. He admits mistakes easily and tries not to have an argument to prove his point. He tries to avoid an argument. He should learn to stay calm if things are not happening as per plan. He appreciates the efforts made by others. he has limited knowledge about his colleagues. and this results in dull presentations. therefore. Ans. He should try to get to know his colleagues. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively and criticize because these attempts are futile.Solutions to Chapter Eight Questions 1. which has already been proved wrong. upright. needs to work on the following points to improve his skills related to human engineering: He is unable to put his ideas across in an interesting manner. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering.
He explained why it was not feasible. She studied software engineering at a highly rated engineering institute and won an award for her project. Therefore. during her appraisal. and IQ. and diligence. Anita argued that Tom was the one who had not sent the document. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. reading and writing skills. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. she had an idea that contradicted that of her immediate superior. her rating was average. Explain to the students that they can accomplish their tasks through organizational ability. He gave her a very positive feedback and showed her work to the Head of Department. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. This general intelligence helps them stand out and make a mark for themselves. At home and with her friends. Tell the students that their success will always be rated on the basis of the result achieved. it is necessary to accomplish the task in order to be successful. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. Some of these traits are innate but others can be developed with experience. Because of this. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. she told her team members about what had happened and spoke of the manager very rudely. During her first project. This knowledge is gained through formal education and self education. she had a bitter argument with her team members Grace and Tom. the team felt that she was not a team player. Then. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. After three months. She disagreed with him and started arguing. Tom was taken aback because Anita had never asked him to send the document. Those who have practical knowledge of their area of work enjoy a distinct advantage. she completed her management diploma at a premier management institute and got a job in a top software development company. you can take the following approach: Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. Anita was deemed the 'Star Performer of the Month'. the students have learned to: Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. Tell the students that a true professional should: Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . Anita kept arguing. Explain to the students that gaining specialized knowledge will help them succeed. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. She did not tell them the reason why he had not agreed with her idea.II 41 . They can improve their general intelligence by improving their vocabulary. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. However. Tell the students that they should have immense willpower and ability to make their own way and walk through it. They rely on their own abilities and knowledge. She went to her manager and told him her idea. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. Anita’s manager told her that he was very pleased with her work. Soon after. Her manager reviewed her work after a week and was impressed.Chapter Nine Objectives In this chapter. Anita began spreading rumors about Grace. they should also learn to develop these traits. After the meeting. The manager explained again in detail why the idea was not feasible. Explain to the students that to develop a good personality. good work ethics.
It makes the other person feel important. Ans. Continuous advancement: Gates always aims to introduce innovative products. Ans. This keeps his organization always at the top and in demand. and this results in dull presentations. As a result. he has the following three abilities. Besides having these qualities. Following is the list of important principles of human engineering that John should work upon: He is unable to put his ideas across in an interesting manner. My role model is Bill Gates. he is unable to control his anger. If he enters in an argument with anyone. He possesses strong work ethics and organizational skills. Microsoft Corporation is a leader in software services and solutions. Before asking another person to do something. Today. He never waited for any external help and realized his dreams on his own. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively. and is present in 85 countries. upright. which have made him one of the most successful businesspersons in the world: Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk.II 42 . He has the natural ability to comprehend difficult concepts and analyze them clearly. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. and fair.84 billion for the fiscal year ending June 2004. In 1975. Microsoft generated revenues worth US$36. He tries to be considerate and thoughtful in his behavior. He tends to make work-related decisions on his own without discussing it with his team. a consultant working at Red Sky. John. he started a company along with his friend Paul Allen. Identify a successful role model and list two or three additional qualities other than those listed in this module. Ans. Prepare an action plan for improvement of those qualities. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. 2. He tries not to punish or humiliate a person in order to correct the mistakes made by that person.000 people. Bill Gates has all the characteristics of a successful person. He started developing computer programs at the age of 13. List out some of the important principles of human engineering in which you need improvement. employs 55. he looks from that person's point of view. He tries to convince the person working with him that he considers that person to be honest. He has complete knowledge of his own field and has common sense to make practical judgments. Microsoft has a strong base of happy and satisfied customers. He tries to avoid an argument. Sometimes. 3. He needs to improve upon his way of presentation. Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. ©NIIT Coordinator Guide – Personality Development Programme . he listens carefully to people. he tries to reconcile as soon as possible. He admits mistakes easily and tries not to have an argument to prove his point. which has already been proved wrong. chairman of Microsoft Corporation. He ensures that no chance to appreciate the other person is missed. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. In any conversation. List out some of the important principles of human engineering in which you are good at.
He is unable to make hard decisions related to people he works with. As a result. He should try to get to know about the people working with him more closely to make them feel special. He should involve his team members in planning the activities. ©NIIT Coordinator Guide – Personality Development Programme . he knows little about them.II 43 . He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards. He should learn to calm down if things are not happening his way. This results in people taking him for granted. He avoids making personal contacts with his colleagues. This will give them a sense of belonging. Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts.
the students have learned to: Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. To express these knowledge skills. c. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . To become a responsible and efficient member of a team. To be successful. IT professionals should possess good health and a delightful mind. people get to know each other and make impressions. should also get along well with their seniors and team members. besides being proficient in their field. you can take the following approach: Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. co-operative. This is because collective effort is a must to ensure organizational success. interpersonal skills and abilities. Ask the students to form groups of six members each and perform the following activities: Forming: In this stage. Every member is an important part of the team and is responsible for its success. Norming: In this stage. Tell the students that conflicts are bound to arise when individuals work together in a team. A team is a group of people working together towards a common goal. Answering the following questions will help them identify the reason of conflict and resolve it: a. Team spirit can be promoted by sharing experiences and by being flexible. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. Ask students to resolve various issues and concerns pertaining to the team goals among themselves. Storming: This is the argumentative phase. Tell the students that successful IT professionals should be highly capable in managing human relations. while other traits can be developed with experience and perseverance. the students will be comfortable with each other and with the goal that they have decided upon to work together.II 44 . Tell the students that they should possess the knowledge of their field of study. they should also possess good written and verbal communication skills. They should are able to comprehend difficult concepts and analyze them clearly. Explain to the students that successful IT professionals have the ability to learn by themselves. b. and interest in extra-curricular activities. 47. Tell the students that they should be work well within a team. and committed. They need to ensure a high team spirit to accomplish their project and organizational goals. It is very important to manage time for meeting deadlines and taking on new assignments. Ask the students in each group to interact with each other to know each other better. In order to remain self motivated.Chapter Ten Objectives In this chapter. the students will start working together and giving good performance. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. an individual should be enthusiastic. Performing: In this stage. IT professionals need to be eternal students and be in constant touch with new updates. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. Tell the students that successful IT professionals know how to manage stress. Some of these traits are generally innate. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders.
Robert becomes popular in his team. and leads to creative solutions.Tell the students that people react differently in a conflict. Compromising: People with this style participate in a conflict in a reconciling manner. Samuel decides that he will make an attempt to meet other people as well. He notices that the people he had been greeting are not keen to communicate with him. they must: Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. As a result.in the corridor or in the office library. Robert gets assistance from these same people . Such people are aggressive in nature and usually bring out new points related to team activities. Samuel notices Robert making friends with people from different teams and departments. However. At times. they initiate conflicts and try to prove their point of view. Accommodating: People with this style participate in a conflict but do not get affected by the result. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. They tend to adapt to the scene that seems to be suitable for the whole team. On the other hand. he forgets to greet them at times. Samuel is appreciated for being serious about his work from day one. He always has a cheery look on his face. being preoccupied with thoughts about work.they explain company policies to him and help him get accustomed to the office environment. extracts the best out of individual talents. Competing: People with this style actively participate in a conflict. Tell the students that avoiding such situations is not always helpful. tell the students that to build relationships at work. His bright eyes and ready laugh make people want to be around him. After going through the preceding case study. Ask them to learn about the following conflicting styles and select their style: Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. Such people are actively involved in planning activities that can bring the team together. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. Robert is as efficient a worker. He has an intense look on his face at all times because he is always thinking about his work. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. ©NIIT Coordinator Guide – Personality Development Programme . They don't fight over their point of view but try to settle the conflict within themselves. if required Teamwork motivates individuals.II 45 .
Mutual support. Do not share information. and trust. Recognition and reward for team efforts.II 46 . Leads to creative solutions. Mutual cooperation and conflict resolution. Clearly established procedures. Provision for review and feedback on individual as well as team performance. Recognition and support for individual differences. Do not listen to others' ideas and opinions. Practices Aiding Teamwork Good teamwork requires: Agreed-upon goals and clear objectives. concern. Active contribution by all members. Do not give their opinions. Sound leadership. Give priority to their tasks over the team tasks. ©NIIT Coordinator Guide – Personality Development Programme . Practices Hindering Teamwork A team suffers when its members: Blame each other for failures. Extracts the best out of the individuals. Are not open to giving and receiving feedback.The Difference Between a Group and a Team A group turns into a team when its members begin to have: Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork: Motivates individuals. Offer support and motivation on the basis of personal likes and dislikes.
Tell the students that listening carefully is one of the most important aspects of communication.II 47 . Now. This will help them build up their confidence.CH A PT ER . and logical thinking are equally important in ensuring effective communication. The client wants Jack to create an IT training course for office executives. tell them that possessing effective communication skills is a prerequisite for personality development. instruct the students to take notes while watching television. Listening is not the same as hearing. because writing is also important along with speaking and listening. Ask questions and paraphrase. Jack presents the first version to the client.II Chapter One Objectives In this chapter. Familiarity with a specific language might not be enough. Carry forward the discussion stating that: Listening is the most powerful tool of communication. This exercise can help in building a strong vocabulary.SPEC IF IC IN PU T S: P A R T . Almost three quarters of the communication process involves listening. confidence. ask the students to: Control external and internal distractions. Give the students a list of words and ask them to frame sentences by using those words in different contexts. the client is worried that the deadline cannot be met. Ask the students of possible reasons why Jack and his team blundered. Instruct the students to create their own personality portrait. and they work hard for two weeks. The client feels that Jack is the right person to handle the project. Before the meeting. it involves interpreting and understanding. newspapers. the training course looks more appropriate for undergraduates instead of office executives. This will help them in improving their communication skills and vocabulary. Also. Make sure that the students maintain a list of the new words they come across each day. and interested. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. listening to the radio or lectures. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. you can: Introduce the topic by explaining the importance of communication skills in the modern world. After two weeks. bright. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. Identify key points. To improve their listening skills. they will have more opportunities to succeed in life. Take notes. ©NIIT Coordinator Guide – Personality Development Programme . The client is very upset because the work does not match the requirements at all. Then. The client is pleased to meet Jack because he appears to be enthusiastic. In addition. Give the students an exercise on passage reading so that they can work on their reading habits. Explain that factors such as courage. Ask them to read books. it is the first step toward comprehension. Tell the students that if they have good communication skills. he makes all the preparations for the meeting. To improve their listening skills. and magazines. Avoid making any interruptions. ask them to write on any topic of their choice. the students have learned to: Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. It will also prepare the students to participate in group discussions and interviews. tell them to present their views on the topic. . Jack briefs his team. Listen actively. The project had to be completed within a month.
Sit straight and breathe deeply. Ask questions from self. An effective message includes: Date and time of the call. Attitude: Be courteous. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. Requirements for future action. Contact number of the caller. Time for returning the call.II 48 . or agitated callers. Be unprejudiced. rude. Speed: Speak slowly. Purpose of the call. Composure: Remain calm while handling aggressive. Body language: Smile before making a call. Receiving a Call There are five main steps in the process of receiving a call: Greet the caller: Greet the caller and introduce yourself. Telephone Manners While speaking on the phone. There are certain desirable procedures and protocols for using the telephone. Identify the caller: Ask for the name of the caller. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. if any. take care of how you sound. Exchange information: Ask for and supply relevant facts and information to the caller. Clarity: Express your words clearly. Watch for nonverbal cues. helpful. Details of the caller. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. you need to consider the following elements: Voice: Your voice reflects your mood and state of mind. Details of the person who received the call. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. and friendly. and messages are taken when you receive a call for another person. professional. So. End the call: Summarize the conversation and end the call on a pleasant note. This attitude is reflected in your voice. Language: Use simple and straightforward language. ©NIIT Coordinator Guide – Personality Development Programme . understanding.
If you want to pursue higher studies.Solutions to Chapter One Questions Solutions to Check your Progress 1 1. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge. Communication can be improved by practicing certain activities on a daily basis. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. and the vocabulary. One can acquire communication skills only by practice. Listening to news on the radio: Listening is the best way to improve the communication skills. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. A person should be quick in reasoning and thinking. 2. Communication skills are necessary for a person to express his or her views in any situation. It is necessary to speak in a variety of situations. The difference between language skills and communication skills lies in the presentation of your ideas. you need to participate in group discussions and personal interviews after you clear the entrance exam. Developing a sense of humor: Sense of humor is another aspect that helps the communication process. Both set of skills are required. Presence of mind helps a person think in a logical manner. students prefer teachers who are jovial and lively. For example. What is the difference between language skills and communication skills? Ans. The three reasons are: Communication skills are required to express our views to others. Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability. Language skills denote the person's subjective knowledge. a person can have good language skills but may not be able to express his views to a group of people. The best way to improve vocabulary is to learn new words in different contexts. while listening to the radio. whereas communication skills involve the presentation of the subjective knowledge to the outside world. Logical thought process: Good communication also includes a logical thought process activity.II 49 . general awareness. The following activities can help a person improve his or her communication skills. For example. Solutions to Check your Progress 2 1. Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. ©NIIT Coordinator Guide – Personality Development Programme . Give any three reasons why it is important to improve communication skills? Ans. How can communication skills be improved? Ans. This will make you more confident and comfortable with spoken language. For example. This adds value to the communication skills. you can concentrate on the words being pronounced by the newsreader.
conflict. Solutions to Check your Progress 4 1.that's just a side issue. Solutions to Check your Progress 3 1. Communication skills are the skills that enable a person to convey information so that it is received and understood well. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. in all places b. so that a situation is successful.3. All oceans water is the same shade of blue a. Division of something into smaller parts. To follow someone or something. He is pursuing MCA from a recognized university.II 50 . because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . A failure to work or be successful. Ans. It is the ability to express our views and understand others' views. hardly ever d. An incompatibility of dates or events. A subject or problem that people are thinking and talking about. for example) Sentence: Conflict Meaning: 1. or money. Meaning: 2. Sentence: The rate of muscle protein breakdown was assessed. issue. Write two sentences by using each of the following words in two different meanings: balance. Sentence: Issue Meaning: 1. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. There are still balance payments due on him. Sentence: The old lady had to hold the railings to keep her balance. What are communication skills? Ans.5 Passage 1 48. An active disagreement between people with opposing opinions or principles. pursue. Sentence: Don't worry about who will do it. Meaning: 2. To give several things equal amounts of information. Meaning: 2. The English book is issued in your name. Sentence: The car was pursued by helicopters. To be engaged in (a vocation or hobby. To give something to someone. Sentence: Pursue Meaning: 1. Balance Meaning: 1. Solutions to Section 1. Sentence: My car had a breakdown in the middle of the road. Communication is a skill and can be improved upon only by practice. Meaning: 2. Sentence: Breakdown Meaning: 1. and breakdown. He noticed a conflict in the dates of the two meetings. issues. A state where things are of equal weight or force. Can communication skills be developed by reading books on 'communication skills'? Why? Ans. Sentence: There was a lot of conflict between him and his father. time. Meaning: 2. at all times c.
continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . blue pigment l. sand color j. Ans. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. b. The social development of a child can be affected by y. Blue light is e. infantile pleasures habits infantile pleasures patterns the number of siblings 3. d. Ans. Ans. reflected light and yellow pigment from plant life Ans. b. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. b. Ans.II 51 . microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. children develop socially. continual scolding is not harmful to the child dd. One inference that can be drawn from this passage is that cc. p. w. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e.Ans. c. aa. r. o. Green water near coastlines is almost always caused by i. g. v. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. f. The main idea of this passage is q. red pigments in coastal waters k. c. s. Phytoplankton are m. z. n. Ans. h. at all times d. reflected light and yellow pigment from plant life 4. bb. t. x. a. The main idea of this passage is that u.
incur personality and behavioral changes. jj. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme . not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes. All of the above Home and school Playground and classroom Playground and home All of the above 5. Totally Passage 3 1. d. continual scolding inhibits healthy social development 4. continual scolding does not affect physical development ff. qq. nn. c. hh. pp. Ans. mm. ii. Home life and the people who live with the child affect his development kk.ee. This passage implies that victims of Alzheimer's disease may oo. b.II 52 . Where does the passage say the only child learns his social lessons? gg. continual scolding has adverse effects on the disciplinarian Ans. Ans. c. rr. ll. Ans.
In the passage. a. xx. Symptoms of Alzheimer's disease include ss. which was already asked ggg. zz. remember the answer to a question. tt. long-term care Ans. Ans. The cure for Alzheimer's disease is aaa. yy. According to the passage.2. vv. long-term care 5.II 53 . "debilitating" means ww. to make feeble to make feeble capability to strengthen stamina 4. b. which was already asked ©NIIT Coordinator Guide – Personality Development Programme . remember the answer to a question. d. remain awake hhh. bed rest bbb. there is no cure ddd. hospitalization ccc. Ans. uu. walk fff. a person with Alzheimer's disease might not be able to eee. drive a car Ans. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3. c.
Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. ask them to answer the questions given in the relevant exercise. A desire to learn is a must.II 54 . Avoid the local language. Give students reading exercises such as passages that contain conversations involving two or more people. color. It was decided that they should meet again after two days. race. When they met. These should not be perceived as bribe. Explain how spoken English is different from written English. She said she wasn't married. The lady just looked away when Sheila asked her why she was not married. you need to: Determine the degree of formality practiced at the workplace in the client's country. one learns that before you interact with a foreign client. to initiate small talk. Then. Tell the students that spoken English should be free from grammatical mistakes. This will help them in improving communication skills and gaining confidence. you can use the following approach: Initiate a classroom session by explaining the basic components of communication skills in a conversation. However. After analyzing the preceding case study. Find out if it is acceptable to give or receive gifts. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. During lunch. Ronald agreed. Sheila asked whether they could ‘prepone’ the meeting. Gestures and body movements can be perceived differently in different countries. He raised his eyebrows and looked at his colleagues in an embarrassed manner. it is important to know about their culture and work ethics. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. Sheila asked one of the middle-aged ladies what her husband did. This will help them in improving their conversation skills. Avoid discussing sensitive issues such as politics. Use English or the client's language. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. etc. Smith. Ronald looked puzzled and asked what she meant. the meeting continued. the students have learned to: Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. After the second meeting. This will motivate the students and help them improve their vocabulary. Tell the students to speak English on a regular basis to improve their conversation skills. Sheila gave Ronald a silver Ganesha as a gift.Chapter Two Objectives In this chapter. After lunch. Ensure appropriate body language. Tell them the difference between intentional learning and incidental learning. When interacting with foreign clients. ©NIIT Coordinator Guide – Personality Development Programme . Arrange group discussions and presentations for the students and ask them to get actively involved in these. a client. Ronald asked her to address him by his first name. she felt it was inappropriate and addressed him as Mr. Explain the different features of spoken English.
Writing English is difficult because you also need to worry about elements such as spellings. and formatting. Many of us are not able to speak English because of lack of practice. spoken English is not difficult. Tell them to improve upon their weaknesses by working on the following points: You should always speak politely with other members of the organization. Knowledge of the English language is of great importance because of the following reasons: It is useful to get a good job. it will help create a very good impression about the organization. Practice enhances the confidence level and improves effectiveness. lll. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. Why do many of us find it difficult to speak in English? Ans. 4. so that others get bored. 2. and connecting with the audience. They are also important for success in different professional situations. 3. The different features of spoken English are: The speaker should be able to speak clear English so that the listener is able to understand it. Name any four reasons why English is important to us. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. or too slow. Solution to section 2. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. The speaker should pronounce the word correctly. Your body language must be an additional support to ensure effective communication. The seminar must be impressive in terms of content and presentation style. The passage implies that if a student studies for an exam. so that others cannot understand. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme .3 (a) 1. such as attending interviews and conducting presentations. No. It is important to know English in order to try for a job in other countries. The speaker should not speak too fast. You should always establish good eye contact with the audience.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. Your presentation should be crisp and effective. What are the different features of spoken English? Ans. It is necessary for social prestige and respect. he is practicing iii.II 55 . jjj. Is spoken English difficult. Care should be taken to speak slowly and use the correct grammar and pronunciation. Ans. It is important to learn it to pursue further studies abroad. The speaker should use appropriate words or vocabulary. kkk. punctuation. It is easier as compared to writing. You should be confident about the topic. clear voice. Why? Ans. Give students a particular topic and ask them to present a seminar on it on behalf of an organization.
a. When the professor had asked a difficult question. In the passage "motivation" means mmm. impulsion Ans. in need of learning Ans. (True/False/Unknown) Ans. d. True ©NIIT Coordinator Guide – Personality Development Programme . he understood it well (True/False/Unknown) Ans.II 56 . a. neglect ppp. The question asked by the professor was such that Hans had no idea of it. tired of learning ttt. repulsion ooo. Einstein thought that they were in trouble. According to the passage. As Hans listened to the lecture of Einstein. one must be qqq. uuu. Say whether the following statements are true. dread nnn.Ans. incidental learning 2. True www. Highly motivated Solution to section 2. impulsion 3. false or unknown. unmotivated sss. False vvv.3 (b) 1. Highly motivated rrr. (True/False/Unknown) Ans. in order to learn by intentional learning.
interest in space travel eeee. Einstein was tired and was not in a position to deliver a lecture. "It is a pleasure to drive a genius like you". Yes. False yyy. c. Hans performed well. 49. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly.” ©NIIT Coordinator Guide – Personality Development Programme . What did Einstein study? Ans. interest in space travel d. true f. modesty dddd. g. sense of humor Ans. b. Ans. sense of humor h. true Ans. space travel. Hans delivered a lecture in place of Einstein.II 57 . They left the university with Hans driving. and joined in the applause at the end. Einstein studied Science. So. False 2. curiosity ffff. and television. Why did Hans give lecture in place of Einstein? Ans. Answer the following in a phrase or sentence each. Amusing bbbb.xxx. Which of the following qualities made him a great scientist? cccc. fictional aaaa. He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. i. What kind of story is this? zzz. These words were first spoken by Einstein (True/False/Unknown) Ans. (True/False/Unknown) Ans. Did Hans perform well? Pick out words from the story in support of your answer.
k.j. 6 feet and 2 inches in height. He scored 100 runs or more on 121 occasions. m. Grace's career was 1895. Hans laughed and replied to the professor that the question was not at all difficult. In what aspect. What happened to him? Ans. How did he consider cricket? Ans. He was a tall man. He was about 70 kg in weight. In that year. should the credit go to Grace regarding the game of cricket? Ans. c. Grace scored nearly 55000 runs with an average of 43 runs per match. Dr. William Gilbert Grace was the greatest and most attractive personality in cricket. l. n. he was a fast bowler. The most remarkable year for Dr. What is the record of Grace as a batsman and bowler? Ans. He was enthusiastic about cricket from the tender age of six. he chose cricket for a profession. Describe the physical appearance of William Gilbert Grace in a line or two. William Grace died on October 25. Ans. In fact. had memorized Einstein's lecture iiii. M. it was so easy that even his driver could answer it. William Grace found himself in an atmosphere charged with cricket. What was Hans's reply to the question of the professor? Ans. Einstein called Hans a genius because he: gggg. In addition. He was the first one to score a triple century in first class cricket. ©NIIT Coordinator Guide – Personality Development Programme . impersonated Einstein hhhh. He had an attack of cerebral hemorrhage a few days before his death. the answers have been researched by using the Internet. he scored 2. o. had presence of mind jjjj. William Gilbert Grace had a splendid physique. His highest score in tests was 344 runs. He had an attractive personality with strong features and long black beard. and E. Although he was a doctor. He received a testimonial and a letter of congratulation from the Prince of Wales. Alfred.346 runs and also completed his hundredth first class century. He held the record for the highest individual score for many years. Grace. He belonged to a family with a cricket background. His father and uncles were enthusiastic about the game as his elder brothers Henry.II 58 . They also were cricket players. William was actively engaged in first class cricket. had presence of mind (Because the passage for the below section is not available in the Student Guide.) Solutions 50. 1915. did not let Einstein down Ans. He was sixty-seven years old.
1. Doesn’t she? 5. 8. 6. Ans. 3. Can you describe about that picture? Ans. My sister is getting her ears pierced this evening. Sugar is available freely in the market Ans. 9. Ans. He has not given his final exams yet. They sing very well. 2. She sings well. Ans. It is raining very heavily. They sings very well. He couldn't cope up with the class. 4. He discusses about politics Ans. Ans. He couldn’t stay with the class. He has not yet appeared for his final exams. Rain is coming very heavily. He discusses politics.4 The sentences given below are examples of sentences with common errors. Sugar is available for free in the market. ©NIIT Coordinator Guide – Personality Development Programme . She sings well.Solution to Section 2. Can you describe that picture? 7. Ans.II 59 . My sister is getting her ears bored this evening. Identify the error and correct the same. Isn't it? Ans.
The teacher is giving a lecture.10.II 60 . ©NIIT Coordinator Guide – Personality Development Programme . Ans. The teacher is delivering a lecture.
using simple and appropriate words. 58. 56. he whispered _______ (soft). and using correct grammar. Right order of sentences in a paragraph. Although IT professionals do not emphasize on the use of grammar. correct grammar usage is an important and basic subskill of writing. ask them to do the following exercise. 60. it is important for them to learn correct grammar. she's got _______ (beautiful) songs as well. Ice-cream sales rose ________ (steep) last August. The subskills are: Right order of words in a sentence. such as preparing presentations. It _______(rare) barks. Explain to the students the importance of proper grammatical usage while writing a document. 55. Sting is a _______ (marvelous) singer. Ask them to redraft their document according to that checklist. My old car broke down yesterday. Explain the importance of redrafting a document. 57.II 61 . Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. 54. Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. Ask the students to write their views on improving writing skills. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. Then. Jimmy has got a ________ (tremendous) collection of stones. the students have learned to: Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. Proper usage of punctuation marks. ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. 52. Appropriate choice of vocabulary. To become a good professional. you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. Writing needs a lot of practice. Correct usage of grammar.Chapter Three Objectives In this chapter. Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. Proper format. I hope it can be mended _____ (cheap). Out of all the subskills. Explain to them the importance of good writing skills. My dog is very ________ (silent). There was a _______(sudden) increase in sales. She not only sings _______(beautiful). For example. Tell the students about subskills such as using the correct sequence of words in a sentence. Discuss their views and share with them the various ways in which they can improve their writing skills. 59. Writing includes several other fields or subskills. "I particularly like all these _______(bright) colors in your paintings". My father drives ________ (slow). I am a fan of France Gall. 53. He broke the news to her _______ (gentle). This will help them in various tasks. Provide the students with a checklist to help them redraft documents. You cannot acquire good writing skills in one attempt. Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . Introduce the features of good writing skills. He ______ (seldom) exceeds 40 mph. you can use the following approach: Initiate a classroom session by defining writing skills.
Style. Discuss the importance of each one of them. 9. Mention the different subskills in writing. What are the differences between the language of speech and the language of writing? Ans. 10. Grammar: Helps to ensure that the document is grammatically correct. Ans. 11. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. to combine sentences. and which. that. such as but. The differences between the language of speech and the language of writing are: The language of speech consists mostly of broken utterances. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow.II 62 . Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. Coherence: Helps to identify the appropriate usage of connectors. Then. whereas the language of writing consists mainly of complete sentences. Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. 4. 5. 7. Cohesion: Helps to identify the completeness of a sentence or a paragraph. give them the following checklist for evaluating their report: S. Sections 3. 3. 8. 1. 2. 6. ©NIIT Coordinator Guide – Personality Development Programme . It also helps to ensure that the sentences are able to convey the complete meaning. format. The different subskills in writing are: Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. 2.Ask students to prepare a report on any topic.6 1. words. and phrases. 12. No.
In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.
3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.
4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:
Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.
5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.
6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.
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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.
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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:
Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.
Certain steps that can help an individual in improving his writing skills are:
Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar
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Correct: When I came home. consequently. and on the other hand. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . format. you can use the following approach: Initiate a classroom session by giving a brief introduction on writing skills. Instruct the students to use appropriate vocabulary and correct punctuation. Instruct the students to write letters on specific topics to check their progress. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. In addition. the students have learned to: Write paragraphs Write letters Focus Areas To conduct this session. explain to the students the use of various linking words and phrases. Explain to the students the shortcomings in their paragraph writing. Share tips to help them overcome these problems and improve their letter writing. Correct: He threw it out of the window. I would have done it yesterday. the children still hadn't finished dinner. the children still didn't finish dinner. Discuss the problems they may face. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. Explain to them the importance of layout and format of a letter. Instruct the students to identify the features of a good paragraph. Errors in Conditional Sentences Future: If I have time. Past: If I had time. Correct: There are many reasons why I can't help you. For this. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. You can discuss some of the errors that the students generally make while writing. Discuss the importance of organization of the body of the letter. Introduce letter writing to the students. Tell the students about the importance of grammatical accuracy while writing. such as coherence and cohesion. whereas. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. if any. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. discuss the tips to achieve coherence and cohesion in a paragraph. Errors in Tense formation Incorrect: He throwed it out the window. as given in the Additional Inputs section. Instruct them to identify the layout. I would do it now.Chapter Four Objectives In this chapter.II 66 . List the restrictions imposed when writing formal letters. Introduce the students to paragraph writing. and organizational pattern of a letter. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. Provide the students with a sample letter. Explain to them the importance of linking devices in a paragraph. Discuss the guidelines for letter writing. In addition. Explain to students the differences between formal and the informal letters. and length of the letter. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. Explain to them what paragraphs are and why are they required. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are: Errors in Verb Tense Incorrect: When I came home. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. such as first of all.Verb Agreement Incorrect: There is many reasons why I can't help you. Errors in Subject . content. I will do it tomorrow. Present: If I had time. Also. based on format. language.
Correct: She looked very good. If you are applying for a job in an organization. Example: She is a good cook. Correct: All of us . Correct: Texas is bigger than any other state in the United States. it should be formal.II 67 . lesser time you have for reading. Example: She cooks well. Correct: The more you practice. Incorrect: Everyone on the project have to attend the meeting. Correct: The young man writes badly.Fred. Jane. this one is best.were late. Guidelines for Writing Letters Use the following tips to write a letter: Identify the nature of letter. this one is better. For example. Alice. Incorrect: That is the most important of any other reason. Errors in Parallel Comparisons In parallel comparisons. Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. Correct: John is absent. if you are writing a letter to your relative. Incorrect: Of the two books. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. Correct: That is the most important reason. Errors in Pronoun Subject . the less time you have for reading. you will get better. but a few of the class are here. Make sure the correct form has been used. check if the correct form has been used. Incorrect: The more you practice. the better you will get. Alice. and me . and I . Correct: Of the two books. whether it is formal or informal. Correct: The busier you become.were late. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. ©NIIT Coordinator Guide – Personality Development Programme . Incorrect: Texas is bigger than any state in the United States. Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well. Errors of Illogical Comparatives Check comparisons to make sure they make sense. (How easy?) Most adverbs are formed by adding -ly to the adjective. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. Incorrect: The busier you become. it should be informal.Fred. Correct: Everyone on the project has to attend the meeting. An adjective describes a noun and answers the ‘what kind’ question. but a few of the class is here. Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English: Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. (How does she cook?) This exercise is relatively easy.Object Incorrect: All of us . Jane.
Use business English. ©NIIT Coordinator Guide – Personality Development Programme . Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages: Clarity: • • • • • • • Use an appropriate subject line. The header of the e-mail message contains the following fields: 'To' field: The recipients' e-mail IDs are written here. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. Use an appropriate greeting. Avoid using angry or offensive language. This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. For example. Avoid describing legal or controversial issues.II 68 . 'Bcc' field: 'Bcc' stands for blind carbon copy. Keep the message short and simple. if you are writing a formal letter. Avoid describing highly confidential issues. Quote accurate data/facts. For example. 'Cc' field: 'Cc' stands for carbon copy. formal letters should be precise and to the point. Identify the nature of language and style to be used in the letter. Proofread and check spellings before sending the message. The organization of the body of the letter is also very important. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. do not use abbreviations and symbols. Security and privacy: • • • Use the 'Bcc' field for multiple recipients. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. If you are writing an informal letter. Ask the students to draft a letter and then assess their progress based on the following parameters: Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. Detailing: This is the actual content or body of the message. while the body comprises the main message. The header contains the recipients' addresses. E-mail etiquette: • • Do not use letters in uppercase. you can use abbreviations and symbols. The layout of the letter makes the first impression on the receiver of the letter. Use standard font and color. Identify an appropriate length for the letter. Closing: It includes the conclusion or the summary of the message. The following parts are included in the body of the letter: • • The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter.
Do not send e-mail messages to discuss confidential matters such as disciplinary action.II 69 . acronyms. Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. A paragraph revolves around one main idea. What is a topic sentence? Why it is important? Ans. b. and emotions. jokes. ©NIIT Coordinator Guide – Personality Development Programme . Avoid humor. A Paragraph is a group of sentences. conflicts. It is important because all the sentences in the paragraph are directly related to it.• • • • Avoid sending spam or unsolicited mass mails. Avoid using chat language. It is used to arrange content into small. and personal complaints about coworkers. easily readable bits. and sarcasm. A topic sentence is the sentence in a paragraph that explains the main idea. What is a paragraph? Ans.
66. ©NIIT Coordinator Guide – Personality Development Programme . On this day the Americans remember the first thanksgiving feast of the early American colonists. Thanks giving is a family celebration. and at the end of the day we are as stuffed (full) as the turkey. 62. Linking devices are words or phrases that are used to connect two or more sentences. 67. They prepare many traditional foods such as turkey. On this day the Americans remember the first thanksgiving feast of the early American colonists. Coherence means logicality. Examples of linking devices are first of all. Sending mails by post may be expensive. E-mail and post are different means of communication. sweet potatoes and cranberry sauce. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. Cohesion means unity of thought. 64. However. Thanks giving is a family celebration. My aunt bakes a turkey and fills it with stuffing. a mixture of bread and spices. The content that is sent or received may be formal or informal. My relatives also make vegetables. salads. This organization of data is not possible in the case of post. It is also an important feature of paragraph writing. They are similar in some respects but differ in others. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. In my family everyone brings a special dish for the thanksgiving meal. salads. 5. on the other hand. E-mail and Post are similar in some respects but different in others Ans. 61. What are linking devices? Why are they important? Ans. 65. The receiver can use the information sent by e-mail and can manage the data easily. large information can be sent from one place to another.1 Write paragraphs on the following topics: 1. Everyone eats more than usual. depending on the distance and the quantity of information being communicated. In addition. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph. d. 4. a mixture of bread and spices. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion.c. Everyone eats more than usual. Later. sweet potatoes and cranberry sauce. For example. The sentences should be arranged in the following order: 1.5. It is an important feature of paragraph writing. What is cohesion? Why is cohesion important in a paragraph? Ans. 6. What is coherence? How is coherence achieved in a paragraph? Ans. 2. e-mails are free of cost but post is not.II 70 . and at least four pies. In both email and post. My relatives also make vegetables. the speed at which e-mail is transferred from one place to another is much faster than post. Ans. 7. e. Solutions to Section 4. 3. They help establish a relationship between two sentences. 2. the information received can be forwarded to another destination with some addition in the content. They prepare many traditional foods such as turkey. and at the end of the day we are as stuffed (full) as the turkey. 63. My aunt bakes a turkey and fills it with stuffing. In my family everyone brings a special dish for the thanksgiving meal. and whereas. and at least four pies.
Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form. post allows you to send and receive a large quantity of information.5. which is not possible in the case of telephone. In addition. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. In contrast. Fax is very different from an email Ans. In e-mail. A message sent through post needs a postal address to reach its destination 4. Telephone communication is entirely different from that of a post Ans. the person can hear the voice of the other person whereas in post. However. the transmission speed is slow as compared to fax. The telephone and fax are similar to each other in many aspects. In telephonic communication. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . Two fax machines are required to send and receive messages.2 1. persons can only read the messages written by the sender. Email is preferable for many reasons Ans. However.K. Post and fax are different in several respects. Both e-mail and the telephone are means of communication but differ in many ways. whereas a message sent through fax is delivered within a few minutes. 5. because of its speed and broadcasting ability. E-mail allows various users to send large amounts of information to the other users. Ans. Electronic communication.II 71 . Post and Fax are different in many respects Ans. A message sent through post is delivered to the receiver in many days. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. Solutions to Section 4. 7. E-mail can carry files in the form of attachments. Telephone and fax share certain common features Ans. The transmission speed of the telephone is very high as compared to the transmission speed of post. Fax also converts messages into electric signals that can travel through telephone lines. E-mail and Telephone differ in many ways Ans. data can be managed more easily in e-mail.2. 6. The telephone converts sound signals into electric signals. It is very easy to manage data because e-mail enables you to send the same information to different users easily. The telephone and post are different means of communication. They both provide a moderate level of security. you need a fax number to identify the fax machine at the receiver's end. Post is cheaper but slower than fax. Both fax and e-mail are modern means of communication but are different from each other is several aspects. E-mail is a much better medium of communication in comparison with other transmission methods. The transmission speed for both is very high. 3. which can be transmitted over the line. To send a fax. whereas fax provides electronic communication. Post provides simple communication. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. In a telephonic conversation. Both telephone and fax use telephone lines to send and receive messages. there is direct one-to-one interaction. e-mail can be shared among various users efficiently and effectively. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. e-mails enable us to send large amounts of data and stored it for future reference. The usage of telephone is more convenient as compared to e-mail. City Public School R.
II 72 . is not paying equal attention in providing civic amenities to the residents of different parts of the city. These are areas where VIPs and the rich reside. It will be a privilege for us to have you as our chief guest for the annual function. There are certain parts of New Delhi. 2005. The drains are open and keep overflowing with garbage and dirt. school leader of the City Public School. Your presence shall be a source of inspiration to the students. Delhi. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . Supply of water is very irregular and inadequate. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. colonies like Nandnagri. Heaps of dirt keeps lying on the streets. The residents fear outbreak of diseases anytime.The District Collector Delhi Subject: School Annual Function invitation Sir. Yours faithfully. inhabited mostly by low-income groups. and greener due to regular maintenance. particularly. which are more cleaner. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. the residents have become easy victims of water-borne diseases. The Principal will read out the annual report highlighting the achievements of the school in academics and sports. spacious. Our principal will preside over the function. Ans. Thanking you. are left to rot and stink. In contrast. south Delhi. I am James. Due to nonavailability of pure drinking water. It is unfortunate that the Municipal Corporation. I hope you be able to spare some precious time from your busy schedule and grace the occasion. James School Leader 2. Our school is going to hold an annual function on 25th Sep. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area.
I am facing a great amount of inconvenience due to the nonavailability of my certificates. had appeared in the B. Adhiraj Singh B.Sc. which belongs to Parul of B.Sc. IT (I) year. I.Sc. IT (II) year Roll No.II 73 . IT (II) year examination. Adhiraj Singh. a student of XYZ College.3. Yours faithfully. 0234567 ©NIIT Coordinator Guide – Personality Development Programme . My roll number is 0234567. I have submitted Parul Sharma's certificate in the university office. Unfortunately. I have received the certificates for Roll Number 134567. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones. Ans. I request you to ask the concerned staff to send my certificate as soon as possible. Subject: Received wrong set of certificates Sir. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi.
Ans. 2. I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B.E.4. I have made a few friends.000/-. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. course. so you must be feeling homesick.E. . as we would have enjoyed our college life as we enjoyed our school days. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari. Rest is fine here and please do reply as soon as possible. The first few days are tough. Firstly. Fortunately. But I really wish we were in the same college. You will be glad to know that the results of the annual examination are out and I have passed with distinction. Do take good care of yourself. Hope you are doing fine. Imagine you are staying in a hostel. XYZ 5. I came to know from your brother that you are staying in a hostel. Ans. course in Faridabad. In case you get time. For this. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B. Mata Gujri Hostel Balawala Dehradun 14 sep. In addition. This is the first time you have been staying away from home. My new session will be starting in the month of April. I need to buy certain books and submit the fees for the new session. I need to purchase stationery. please do come and meet me. John ©NIIT Coordinator Guide – Personality Development Programme . How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. I will be able to meet all my requirements if you can send me Rs. Yours lovingly. Yours affectionately. I can’t wait to meet you during the upcoming vacations. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons. How are you? I hope all of you are doing well at home. Our session has started and I too am trying to adjust to the new life. 2005 My dear Dad.II 74 . This would have made lot of difference.
underlines. and asking questions. In this process. italics. Explain to the students. Discuss what is reading and what are the various types of reading. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas. Then. Explain the importance of reading and how it can improve one’s personality. It also involves drawing inferences. the benefits of the ability to read well. the students should read the complete text slowly and carefully to identify the relevant information. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. Tell the students that effective reading can be understood as a scientific process that involves: Skimming and scanning. Tell them how reading improves one's perception and develops the thinking process.II 75 . Understanding nonverbal signals. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time. Explain the difference between direct and indirect speech while reading. Understanding the text structure. they can go for surface level reading when reading for pleasure. This skill is utilized more than the other communication skills of writing and speaking. the students have learned to: Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. ask them to attempt the relevant questions. ©NIIT Coordinator Guide – Personality Development Programme .4. you can use the following approach: Initiate a classroom discussion by explaining the importance of reading in our daily lives. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. bold typeface. These include elements such as fonts. Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. the students should be able to understand the purpose and general content of the text. Anticipating and determining the meaning of words. they should also concentrate on nonverbal signals. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. This process is known as scanning. making comparisons. and various layout features. Understanding the paragraph structure. Ask the students to take a reading ability test by reading the comprehension given in Section 5. After skimming. Tell the students that reading refers to the ability of understanding any written language and is central to any profession.Chapter Five Objectives In this chapter. Explain to the students that reading involves comprehending and understanding a written document. However.
©NIIT Coordinator Guide – Personality Development Programme . The conclusion part puts the subject matter in the right perspective. details. Captions: Represent comments on figures. On an average. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. explanations. and summary. chapter. and other supporting evidences. To anticipate the meaning of a word. an introduction. Determining the function of the word: Understand the function of the word in the sentence. how is it related to the other words in the sentence. Subheading: Presents a brief summary. that is. an adjective. The number of sentences and words in a paragraph depends on the subject. or section. The second part: Consists of sentences that develop the main idea of the paragraph. These sentences may contain arguments. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used.These layout features are: Heading: Refers to the title at the top of a document. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences. It is an important part of communication. Understanding the Structure of Text The structure of a text consists of various parts. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. Paragraphs are linked in a logical way by link words. a noun. therefore. A paragraph consists of the following parts: The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. the students should look for the following clues and indications: Determining the word class: Understand if the word is a verb. or section. each paragraph can have its own subtitle. paragraphs.II 76 . The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. Determining the relation: Understand the relation. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. Most texts start with a title and sometimes a subtitle. or an explanation of a particular section or chapter. What is reading? Ans. between that word and a word that is familiar to them. examples. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. such as title. which can also be used within a paragraph. The heading indicates the subject matter being discussed in a particular document. if any. Figures: Represent pictorial representation of an idea or a concept. page. Reading means understanding text. The introduction part mostly informs the reader about the content of the document. paragraphs contain between 75 to 150 words. or an adverb. Each paragraph deals with one aspect of the subject.
Reading is done for a variety of purposes. it is not considered as reading. refer to? Ans. gaining information. such as preparing for examinations. learning a subject. and critical evaluation of the relevant content. Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. 4. Why is loud reading not 'reading'? Ans. They are: Ans. Ans. interpretation. Ans. Reading has many advantages. Reading is of two types. So. "make the best of the opportunities". Reading is important to understand any piece of text. Deeper level reading involves concept forming. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. we make notes. Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. according to the author. 3. Loud reading seldom leads to understanding the content. Usually. 2. To encourage students develop a reading habit. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). To help students determine what to read and how to read. 5. The two purposes of this lecture are: Ans. Surface level reading is done mainly for pleasure. 3. 6.2. What are the different kinds of reading? Ans. 4. Reading is an important communication skill. Who.II 77 . Why is reading important? Ans. What does the phrase. Solutions to Check your Progress 2 1. and seeking pleasure. Who will be able to make the best of the opportunities? Ans. surface level reading and deeper level reading. B ©NIIT Coordinator Guide – Personality Development Programme . The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities.
We read textbooks and other related books. Yes. and a whole lot of other things. Why? Ans. ©NIIT Coordinator Guide – Personality Development Programme . reading is a must. By developing your reading habits. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. We develop concepts. For writing impressively. 10. magazines. 7. Reading a novel helps us to develop a wider area of perception and a coherent thought process. the speaker emphasizes the need for exposure to the native variety of English to non-natives. 8. Printed books in the native language are easily available and are within the reach of a common man. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text. 9. For both these requirements. As a result. Yes. the passage suggests that reading helps to improve writing skills. We read newspapers. Yes. Refer to Unit 7. Slide2 supports this view. Why does the speaker say that reading is a good source of entertainment? Ans. you will be able to write more impressively. Yes. you can improve your vocabulary.We do not develop concepts.II 78 . This is because getting the reading material in printed manner in the native language is very easy. How does reading a novel improve one's personality? Ans. which leads to an improved personality. one should have a deeper understanding of the topic and a good vocabulary. 12.Presentation and Public Speaking. I do agree with the view that reading helps improve writing skills. Does the speaker emphasize the need for exposure to the native variety of English? Ans. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. Do you agree with the view. Indians have the good opportunity for exposure to the native variety of language. 11. Yes. Do Indians have a good opportunity for exposure to native variety of language? How? Ans.
Sheik advised Mohandas to eat meat if he wished to grow tall and strong. 16.II 79 . Name some material that people need to read on a day-to-day basis? Ans.. What did the Sheik advice Mohandas? Ans. Which benefit of reading. What does the speaker suggest to the students to read. 15. the reader will not be able to recall the text when he or she needs it. Why? Ans. Why should one not read without interest? Ans. Mohandas was against telling a lie to his mother. In addition. Can you add to the list? Ans.' What was Mohandas against? Ans. The development of thinking processes is a benefit of reading that is not known to most people. according to the author. ©NIIT Coordinator Guide – Personality Development Programme . People should read newspapers and magazines on a day-to-day basis. is not known to many people? Ans. As a result. Reading improves our personality and general awareness. Mohandas was impressed by Sheik because he was tall and strong. One should not read without interest because the reader will not be able to understand the piece of text in such a situation. 14. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression. 17. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. Solutions to Check your Progress 3 1.13. 3.. 'Sheik had a bad reputation. 2. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully. people who regularly read newspapers. 'He was not against eating meat.' Why was Mohandas impressed by the Sheik? Ans. yet he was much impressed by Sheik. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. These two aspects help in maintaining good social interaction.
How was the plane made by the Wright Brothers different from the modern planes? Ans. The Congress held a meeting in Kakinada in 1923. The experiment conducted by the Wright brothers enabled humans to fly. People who had put up the exhibition bought a ticket for Nehru. which are related to the passage. 3.4. Who bought a ticket for Nehru? Ans. How the experiment was conducted by the Wright Brothers an important event? Ans. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. 2. What did the Congress do in Kakinada in 1923? Ans. 3. Why did Mohandas have to steal money? Ans. The planes of today are made up of Magnalium. 4. Who was the little girl in the story? Ans. The plane made by the Wright brothers was made up of wood. canvas. Solutions to Check your Progress 4 1. which agree with the statements in the passage. Solutions to Check your Progress 5 1. and wire. Mohandas stole money to buy cigarettes. 5. The Wright brothers made the first aeroplane in 1903. These are among the six sentences. The little girl in the story was Durgabai. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. What was the important thing the Wright Brothers did in 1903? Ans. Write the letters indicating the six true statements in your answer book. Against whom were the Indians fighting? For what? Ans.II 80 . The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . Solutions to Check your Progress 6 Read the following sentences. Ans. 2. Indians were fighting against the British to gain freedom.
Mary said. Govind asked me if I had paid his fee the previous day. "Oh! What a long snake!" Ans. 3. They said that they will not to go to the computer center from the following day. 5. 2." Ans.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech. "Can you kindly lift this bag for me. 7. He said. Mary requested me to lift that bag for her.II 81 . "Did you pay my fee yesterday?" Ans. "We do not go to the computer center from tomorrow. They said. 6. 4." Ans. Sita asked me why I had given her only 3 marks for that answer." Ans. Peter asked me to show him the way to Lal Bagh. ©NIIT Coordinator Guide – Personality Development Programme . He admitted that he hates to go late. The child exclaimed that it was a long snake. "I hate to go late. Sita said." Ans. 1. "Will you please show me the way to Lal Bagh. "Why have you given me only 3 marks for this answer?" Ans. The child said. Peter said. Govind said.
The officer said to his subordinates.4 1. "You should report by 5 o' clock in the morning. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred.II 82 .8. ©NIIT Coordinator Guide – Personality Development Programme . express moral judgments." Ans. having an exaggerated sense of selfimportance. Secondly. given as a gift. presented. The teacher ordered all the students to submit the record notes by the following evening. A purposeful or industrious undertaking (especially one that requires effort or boldness). proceed. to change location." Ans. 9. Burdened psychologically or mentally. have an emotional impact upon. Characteristic of false pride. relevant information or interconnection. A period marked by distinctive character or reckoned from a fixed point or event. Free from emotional agitation or nervous tension. She said. Absent-minded dreaming while awake. concerned with worldly rather than spiritual interests. given formally or officially. also write the other possible meanings for the same word. dignified manner or conduct. Solutions to Section 5. Absence of light or illumination. "All of you should submit the record notes by tomorrow evening. She rued the fact that she had answered all the questions incorrectly in the exam. "What a pity I have answered all the questions wrong in the exam!" Ans. 10. The officer ordered his subordinates to report by 5 o' clock in the morning. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. the tangible substance that makes up a physical object. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. Ans. the state of being held in low esteem. Absence of moral or spiritual values. The teacher said.
w. to avoid being observed. Letter was not sufficient to convey all his thoughts. He was weak. v. q. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p. Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. Ans. and history becomes stirring and epoch-making. Live (in a certain place). wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. The ten multiple choice type comprehension questions covering the entire text are: 69.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. Why was Nehru not able to convey everything that he wanted in his letter? tttt. In prison one cannot write long letters. Ans. He did not have time to write uuuu. r. and then even simple.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality.II 83 . t. elevated in nature or style. vvvv. who came to Karnasuvarna. 2. quietly or secretly. The ten comprehension questions covering the entire text are: 68. ordinary men and women become heroes. u. Completely clear and fine. 3. Characterized by absence of emotional agitation. x. according to Nehru. wwww. s. ©NIIT Coordinator Guide – Personality Development Programme . what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. A deceptive manoeuvre (especially to avoid capture).
Ans. Jeanne d' Arc cc. For knowledge zzzz. Indira Gandhi bb. Stalin Ans. Indira Gandhi ggggg. Kamla Nehru iiiii. The Discovery Of India uuuuu. to give sermons ccccc. a. Napoleon Bonaparte lllll. For adventure yyyy. Lenin ooooo. to read Ans. The best way to distinguish between right and wrong is: bbbbb. Geetanjali ttttt. Mahatma Gandhi hhhhh. Jeanne d' Arc mmmmm. c. to discuss eeeee. Sarojini Naidu Ans. For trade aaaaa. Why did Hiuen Tsang come to India? xxxx. For touring India Ans. to argue ddddd. Lenin dd. Letter was not sufficient to convey all his thoughts. y. Which is the most famous book of Nehru? rrrrr. To whom is this letter addressed? fffff. c. to discuss aa. d. Godan ©NIIT Coordinator Guide – Personality Development Programme .Adolf Hitler Ans. a. b. Who started the Russian Revolution? nnnnn. Mussolini ppppp. For knowledge z. Abraham Lincoln qqqqq. Indira Gandhi was inspired by the story of: jjjjj. Jesus Christ kkkkk. My Experiments With Truth sssss.II 84 .
Nehru himself wwwww. Tihar jail gggggg. 1921 cccccc. Andaman and Nicobar Islands eeeeee. Naini prison. Like a good father. c. Nainital 4. Write a paragraph on Nehru's love for his daughter based on this letter Ans. it is evident that Nehru loved his daughter deeply. and told Indira that she should stay inspired by such people and serve her country. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey.Ans. 1914 Ans. Naini prison. b.II 85 . Where was Nehru imprisoned? dddddd. 1923 aaaaaa. Ans. 1917 bbbbbb. Write a summary of the letter without losing meaning of the text in about 150 words. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. and Mahatma Gandhi. Instead of the usual material presents. the best friend of his daughter could be: vvvvv. he reaches out to her from the prison through a letter. The Discovery Of India ee. Her mother ff. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. ©NIIT Coordinator Guide – Personality Development Programme . He advised Indira that the best way to find out what is right and what is not is by talking and discussing. Her mother yyyyy. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. Through this letter. he sent her invaluable advice and his blessings. If she ever found herself in doubt. Sarojini Naidu Ans. Lenin. Nehru reminded Indira of heroes such as Jeanne d’ Arc. On her birthday. Bapuji xxxxx. Indira Gandhi was born in the year: zzzzz. 1917 gg. None of these Ans. she should never do anything in secret as if she had something to fear or hide. Nainital ffffff. c. 5. b. According to Nehru.
6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:
This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.
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Chapter Six Objectives In this chapter, the students have learned to:
Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions
Focus Areas To conduct this session, you can use the following approach:
Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:
Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.
After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"
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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:
Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility
Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.
2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.
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subconsciously knows that his belief is baseless. who is very sensitive and emotional. ©NIIT Coordinator Guide – Personality Development Programme . The stranger thought that the kid was the reason for his wife’s death. Just to make his child happy. and tries to fight it by going and waving back at Schwamm’s son. It tells us how little incidents can make huge changes in our life.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. The train halted at Saharanpur. The story revolves around a small kid. Just for his child's sake. he went to a different city to board a train. Why did the stranger hate children? Did he really hate them? How do you know? Ans. He loved his child a lot. 5. One man. 4. and waved his hand in response to the small child. Ans. develops feelings for the little boy and does the same just for the sake of his happiness. who dislikes children because of his wife’s death. The stranger woke up early in the morning. it was not true that the stranger did not like small children at all. The blind man started talking to the girl in a very friendly manner. The moral of this story is that determination is as important as taking the initiative to achieve a goal. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. Comment on Schwamm as a loving father. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly.II 89 . The girl collected her things. Write a critical appreciation of the short story in about 100 words.3. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy. boarded the train. Schwamm decides to board the train to wave at his child. Is there any message by the author? Ans. What is the central idea of this short story. Solution to Section 6. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. who regains hope and faith in everything because finally a man waves back at him. not even a single passenger from the train waved back. The father was keen to make his son happy. The stranger hated children because his wife died while giving birth to their first child. 6. The happiest person at the end of the story is Schwamm’s son. The stranger. inspite of his past happenings. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. However. Ans. Schwamm was a very loving and a kind-hearted father. said goodbye and got down at the station.
Ans.Solution to Section 6. The suicide bombers escaped from the police. Did Mary came to school today ? 3. 1. Has Ram paid the telephone bill ? 2. Ans. The school is reopening on August 1. When is the school reopening ? 4. Ram has not paid the telephone bill. Ans. Mary did not come to school today.II 90 . Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme .5 Convert the following statements into interrogative sentences. Ans. 2005.
Explain the importance of body language while delivering a presentation. Tell the students that analysis must be carried out throughout the presentation. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques.Chapter Seven Objectives In this chapter. the students have learned to: Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. The structure of a presentation consists of three parts: Introduction Body Conclusion Introduction In the introduction. They should look confident and establish good eye contact with the audience. you can take the following approach: Explain the various steps that the students should follow to create a successful presentation. Explain to the students the various methods of delivering a presentation. Inform the students about the importance of organizing a presentation. Preview key points: The key points of the presentation should be mentioned in the introduction. you need to: Capture the attention of the audience: Use jokes. Body In the body.II 91 . Tell the students that rehearsals must be conducted before delivering the final presentation. Tell them how visuals can help them in making a presentation successful. Structure the information properly: The information must have a logical structure and order. Explain to the students the importance of using visuals in a presentation. brainstorm and collect all the relevant material. After the objectives have been clearly established. Tell the students to use body language as an additional support. Writing a content outline before the presentation helps present a structured presentation. Then. Tell the students that further analysis of the audience in terms of age. Each slide should contain a maximum of six points. and background knowledge should be made before the presentation. which helps in modifying the presentation according to the response of the audience. Discuss the advantages and disadvantages of the various methods of presentation. Explain each point adequately: Any point that may be new to the audience should be adequately explained. stories. ©NIIT Coordinator Guide – Personality Development Programme . organize the material around the objectives. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. The content and the style of presentation should match the objectives. nationality. Tell the students to follow the method with which they feel comfortable and confident. quotations. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section. you need to: Limit the content to a few key points: The content of the presentation can be chunked into key points. sex. the objective of the presentation needs to be clear. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. Discuss the structure of a presentation. or questions to capture the attention of the audience.
5 3 3.2 2. Conclusion In the conclusion. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success.4 5. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme .1 6. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved.1 4. Evaluate the presentation on the basis of the following parameters: S. Ensure that the ideas keep flowing: One key point should lead to another.1 2.2 4 4. 1 1. you need to: Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out. stress.2 5 5.3 5. Explain to the students that lack of performance does not necessarily mean lack of knowledge.1 5. A logical flow will also help in easy transition from one topic to another.2 5.II 92 . Encourage questions: Questions should be encouraged at the end of the presentation. You might be having complete knowledge of a subject.5 6 6. This also ensures a quick revision of the content.1 2 2.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear. Ask the students to give a PowerPoint presentation. however.4 2. lack of confidence and presentation skills can result in poor performance. No. audible voice Used correct pause.1 3.3 2. Any doubts can be clarified at this time.
the students need to: Structure the content logically. charts. or additional data. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. Whiteboard: A whiteboard is similar to a blackboard. Posters: Posters are large sheets of hard paper and can be used to depict pictures.II 93 . or diagrams that does not fit in the transparency are distributed to the audience as handouts. They are attractive to look at and are cost effective. types. bullets. and styles in a presentation. ©NIIT Coordinator Guide – Personality Development Programme .S. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text. They are cheap and affordable. and are made of a thick. font sizes. No. transparent plastic.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. Markers of different colors can be used on a whiteboard to write or highlight information on the board. Handouts: Data in the form of figures. Use visual aids appropriately. graphics. Dress appropriately. 7 7. They can be used more than once. Prepare for the presentation well in advance. At any point of time. the presenter can flip back to a previous page and refer to it. Common Visual Aids The commonly used visual aids are: Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors.1 8 8. charts. Use effective strategies to remember the content. Follow certain guidelines while delivering the presentation.
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