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Coordinator Guide – Personality Development Programme - II 1
CH A PT ER - SPEC IF IC IN PU T S: P A R T - I
Chapter One Objectives In this chapter, the students have learned to:
Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning
Focus Areas To conduct this session, you can take the following approach:
Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.
Coordinator Guide – Personality Development Programme - II 2
Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.
Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.
Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:
Coordinator Guide – Personality Development Programme - II 3
divided the content into lessons. created the buttons. and images for the frames. The project plan was made and shared with all the stakeholders. did not overlap the button. when displayed. Chris changed the pixel values of the buttons. The team members were assigned different roles and responsibilities. Only Ashish was authorized to install the audio software.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. John created the course by putting the content in the checked frames. He found a few mismatches and asked Sheila to rectify the errors. John asked Monica to modify some pictures. arrows. Chris was busy coding for the course. ©NIIT Coordinator Guide – Personality Development Programme . Sheila needed the audio software to edit the same. John listened to the freshly-prepared audio and checked it against the script. After the templates were finalized.II 4 . She asked Ashish to install it. David also suggested John to include some examples in the script. John also coordinated with Monicato discuss the various ideas for the kinds of images to include. John also mailed Sheila the script for which the audio had to be recorded. He researched extensively on the Internet. and then wrote the script. He also wrote the script for the project. As a result. read books. to make it more effective. Team members from various departments where part of the project team. he suggested that the buttons should be placed a bit lower so that the correct answer. For example. Sheila made several phone calls to voice-over artists and fixed dates with them. This project involved developing a course about the basics of HTML. Monica. John also shared the script with David. sidebars. David gave John ideas to improve the readability of scripts. He wrote a large volume of code and checked the templates several times for errors. who loves working with colors. Meanwhile. David manually checked all the templates and gave suggestions to improve the usability of the templates.
creating logical and physical data models. In addition. The content developer may design applications for various technical and commercial users. and Corel Draw. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. A computer programmer may be required to use various computer languages. System administrators: A system administrator manages the hardware of computers and networks in a company. and the customers. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. Programmers: A programmer is responsible for writing. Content developers: A content developer is responsible for writing and modifying programs. identifying business rules. Web designers: A Web designer designs Web pages. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. websites. graphics. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. The system analyst helps the organization get the maximum benefit from its investment in equipment. ©NIIT Coordinator Guide – Personality Development Programme . The network administrator should be accessible at all times to solve problems related to networks. content developers provide technical support to end users. Fireworks. which are called programs. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. personnel. customer service engineers. ISV partners. or help desk technicians.II 5 . and working as client support representatives. interfaces for intranets. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. and other requirements for Web-related products. Some of the other responsibilities include leading projects. voices. presales and services organizations. testing. analyzing source systems and business requirements. Web designers use software such as Photoshop. providing in-house software training. and maintaining detailed instructions. Network Administrator: A network administrator manages the network of the organization. These programs specify instructions for computers to perform various functions. ask the students to identify the roles involved. and business processes. Illustrator.Based on the given case study. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization: Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. In some companies. Some of the common responsibilities include installing and maintaining software. or sound effects. Sound engineers: A sound engineer mixes and synchronizes music. the system administrator may also be responsible for providing training on support skills to the IT personnel. Web banners.
He has also worked at Smart Developers as a technical writer for one year. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. He constantly evaluates his surroundings and analyzes situations. He regularly organizes technical fests and seminars. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements. He offers his support and advice when required. Short-term professional goals refer to the goals to be achieved within two to three years. your professional satisfaction level is low and you should look forward to improving your job conditions. ©NIIT Coordinator Guide – Personality Development Programme . and is currently working as a software developer at Technology Systems.Solutions to Chapter One Questions 1. 2. he won the first prize in technical writing. Don is also good at supervising tasks because he has excellent monitoring skills. Ans. While working at Smart Developers. Prepare a brief self-portrait of yourself for a professional career. Ans. He is very innovative and takes initiative in all the functions related to his field. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. Write about your short-term and long-term professional goals. However.II 6 . Don is an avid sports person and has represented his college cricket team at the university level. If you have responded with a 'No' to most of these elements.Tech. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B. he is not confident about his communication skills and is not comfortable doing sales.
To prepare a self-improvement plan. as shown: S. 2. Long-term goals are derived from the vision of the person. List your weaknesses. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3. which job or position would you like to attain? In your past. Select your strengths from the following list (This is not an exhaustive list.II 7 . Ans.): Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4. 3.Long-term professional goals refer to the goals to be achieved after at least five years. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme . which achievement has given you immense satisfaction? What. Ans.): Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5. Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list. create a table with three columns. Prepare a self-improvement plan for the next five years. These goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain.No. according to you. what do you want most from your job? If you were granted a wish. 1. Ans. List your strengths.
However. 16. prepare a portrait. 5.No. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. 5. List the minimum standard of performance that your prospective spouse should achieve. 7. 2. 12. 9. She gets inspired by reading 'The Alchemist'. ©NIIT Coordinator Guide – Personality Development Programme .S. He should preferably be an M. He should always exude high energy levels. 17. He should be an avid reader and should constantly update himself with new technologies. Ans. 8. 14. She always strives to improve. 3. If any feedback for improvement is given to her. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. He should always work towards building healthy professional and personal relationships. describe yourself as well as your prospective life partner. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. Besides working hard. 4. 19. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. 6. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. 20. He should aim for a peaceful and prosperous life. She works hard and is known as a motivating team player. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions. He should have good leadership qualities. 4. she tends to ignore her health care routine and this results in fatigue and depression. he should enjoy participating in sports activities.II 8 . Similarly. you can create a word portrait of your prospective life partner by answering the following questions: 11. You can create your personal word portrait by answering the following questions: 1. She is disciplined and loyal towards her work. 18. A sample portrait is given below: Donna Bard is a kind hearted and honest girl. 10. 15. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. 13. which talks about pursuing one’s dreams. and should have strong management skills. she accepts it gracefully and works towards removing her weaknesses.Tech. If you are single. What type of people irritate you? List the moral values that you abide by. List negative personality traits that you don't want your spouse to have. She works as a manager in an organization. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics.
Give the students a list of desirable qualities that organizations look for. ©NIIT Coordinator Guide – Personality Development Programme . This information is provided for you in the additional inputs section. you can tell the students about the different types of interviews that are conducted. you can take the following approach: Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. This exercise will help the students assess their personality. To do this analysis. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. it is very important for them to analyze the job opportunity. it is necessary to analyze the job opportunity and ensure that it matches their expectations. At this point. Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. Tell the students that before they apply for any job. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. as given in the additional inputs section. Ask the students to make a list of all the educational qualifications. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. projects. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. Tell the students that to target a suitable job.II 9 . skills. trainings taken. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data.Chapter Two Objectives In this chapter. Tell the students that it helps to know the various characteristics of interviewers. start with discussing the screening and selection procedure. After this exercise. values. The bio-data is the most important document in the interview. the students have learned to: Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. and special achievements as mentioned in their bio-data. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. To prepare students for the interview. which is common in all the organizations. and abilities.
Tips on Body language During an interview. Give a formal smile. ask them to select the job opportunity they think will match their expectations. always remember to: Shake hands firmly with the interviewer. Products and services 3. Mirror the interviewer's techniques. look at their self assessment and career planning analysis. Position offered 10. Others may find that the job opportunity does not seem to match their expectations. Job safety 11. Any news-making issue in the past 9. as shown: Expected Factors 1.II 10 . Remuneration/perks 14. ©NIIT Coordinator Guide – Personality Development Programme . ask them to assess it keeping in mind the 15 factors given to them. Relax! Don't rush through the interview. Future plans of the company 7. Sit straight and alert. and discuss the same with their friends. After all the students have selected at least one job opportunity. Qualities required 13. ask them to refer to the company's website and brochures to gather more information. Ask such students to select another job opportunity article and repeat the exercise. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. Keep your hands on your lap. tell them to fill in the information in front of the respective factor in the table. Background of the company 2. Annual turnover 4. Instruct the students to draw a table with two columns. Number of employees 5. Then. Give students time to research all information. students who have been able to tap the job opportunity of their choice will be happy with the outcome. Agreement contract/service bond 15. At the end of this exercise. Then. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. Competitors 8. Location 6. attentive eye contact.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. Maintain regular. Type of work 12.
an on-the-job specialist. a psychologist in the interviewer panel. Is conducted over the phone. Can be held for all posts and for all levels. Is usually used to screen interviewees. depending on the factors such as the job profile. the time available. and special software. Provides an interviewee several chances to present his/her abilities and skill set. Could involve walk-in interviews. managers. and occasionally. Is usually conducted by the government or large organizations. May be scheduled or unscheduled. The various types of interviews are: A one-on-one interview: • • • • Is an interview between the interviewee and one interviewer. Has personnel representatives.Types of Interviews Different types of interviews are used in different situations. Has a fixed evaluation scheme to assess the interviewees. Requires participants to appear for selection tests. Usually involves each interviewer targeting a particular aspect of the interviewee's skills. Is an interview of a candidate by different interviewers separately. a video camera. Is conducted over the phone line by using a microphone. Involves questions that are asked on the area or field each interviewer represents. Features a selection process that is based on the collective input of several people. Has a set of fixed questions for all interviewees. Can serve as a platform to check validity of information in the resume. Is cost-efficient and less time-consuming. Is an interview between one interviewee and a panel of two or more interviewers. A board interview: • • • • • • A rotational interview: • • • A walk-in interview: • • A phone interview: • • • • • A video interview: • • • A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme . Is conducted by companies at the campuses of various colleges and universities. The number of interviewers may vary. Involves questions that are often framed beforehand. May be conducted for candidates residing in a different country or at distant locations.II 11 . and the cost that the organization wants to incur on the interview process. Involves direct assessment of the interviewee by the interviewer. Involves presentations by companies who want to recruit the students. Is a convenient and speedy method of recruitment. Is usually used to screen interviewees.
Surya Apartments. Occupation 10. Surya Apartments. Faridabad (HR) 6.66 78. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam.in : Mr.present : Software Engineer : Vinay Yadav : 10. Prepare a good bio-data of yourself.Tech % Marks Class 1.Solutions to Chapter Two Questions 1.Engg.V. E-mail ID 8. 24 : 410.A. 3.permanent : 410. Period From to : raovinay10@yahoo. 2. Here is a sample bio-data: Bio-Data 1. 14. Name 3.M. Address . 81. Passed AISSCE AISSE B. The following guidelines needs to be followed while designing a bio-data: Avoid spelling and typing errors. Add a cover letter or note mentioning the code number and other details specified in the advertisement. D.V.10.1981. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A. Ans. Use terms and phrases relevant to the industry. 21-D. College Ambala.co. Give a consistent and symmetrical look. Academic qualifications Sl. 21-D. Name of the post 2. Use simple and concise sentences. Faridabad D.II 12 . Age 4. Faridabad M. Date of birth. Telephone numbers : 0129 .2 65. Father's name 9. Address . Marital status 11.3092391 7.S.24 First First First ©NIIT Coordinator Guide – Personality Development Programme . Limit the bio-data to two pages. Faridabad (HR) 5. No.
Group discussions: In the group discussion round. 20. Personal interview: To prepare for a personal interview round. No.000/. and discuss them during your interview. such as: Why did you choose this particular project? What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds: Preliminary written tests: This includes IQ tests. 14. Professional skills 16. Date Signature 2. C++.pm Rs. Here is a plan to prepare for an interview for a software engineer's post: 1.000/-pm 13. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. In addition. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’.II 13 . Extra-curricular activities : Played cricket at the university level. The topics can range from current events to technical topics. Special attainments: List down all your special achievements. organizations ask candidates to discuss a specific topic among themselves. and System Analysis and Design (SAD). 2. References : C. list down your learnings.12. Briefly write out a preparation plan for an interview for a software engineer's post. 10. Work experience: Sl. logical reasoning tests. aptitude tests. : Available on request. such as writing a technical paper or participating in seminars and technical competitions. Won the first prize in technical writing. and an answer as to why you chose this topic. language tests. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. ©NIIT Coordinator Guide – Personality Development Programme . such as ‘Role of JAVA in the Internet’. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. Project work preparation: Most organizations focus on project work because it reflects your own work. Prepare a brief description of your favorite subject or topic. and technical knowledge tests. 15. Oracle. Ans. and always mention if you have contributed to the advancement of any application during your training session. such as RDBMS and Operating Systems. You can prepare for the preliminary written tests by using books that contain sample tests. You can practice group discussions with your friends and improve upon your communication skills. Personal attainments/distinctions : Organized technical fests and seminars.
Prepare a list of your strengths and weaknesses. and maintaining the software system. Maths College: B. Ans. List your qualifications and skills that will help you get selected for a job. and System Analysis and Design (SAD) • 4.II 14 . developing. Ans. C++. The qualifications and skills that will help you get selected for a job are: Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics. A software professional may possess any of the following traits: Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . Oracle. Leadership quality : Handling different projects related to software systems. Chemistry. Principal accomplishments : Modeling.Tech Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system.3. Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C.
Vinay plans to become a project manager in the next two to three years. Vinay has identified a goal for his professional life. C++. Identify an appropriate career goal for yourself by matching your qualities to the job. I have done B. I am a person with a high degree of integrity and team spirit.Tech : 1 year of experience as a technical writer. ©NIIT Coordinator Guide – Personality Development Programme .M. Introduce yourself. 3 years of experience as a S/W developer. Oracle. Maths : B. Engineering College. Interpersonal skills : Ability to analyze situations.Tech. Assume that Vinay possesses the following qualities: Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics. Ans.5. My name is Vinay Yadav and I am a software developer with Technologies System. Chemistry.II 15 . Based on the above-mentioned qualities. and System Analysis and Design (SAD). Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills Skills related to job : C. from M. 6. : Managing different projects related to software systems. I have been brought up in a atmosphere where discipline and respect for elders is a way of life. developing. and I am aspiring to do an M. Because he has a strong technical experience and good interpersonal skills. : Modeling. Ambala. Ans.Tech. Responsible for making high-quality software systems. giving comprehensive information about yourself within two minutes. Handling a team of seven software professionals. I believe strongly in values like honesty and hard work. and maintaining the software system. : Designing a software system and writing code for different modules of the software system.
Explain to the students that failure in an interview should not dampen their spirits. Explain to the students that the other candidates appearing for the interview are also like them. They will feel light and enthusiastic. they can answer all the questions and can overcome any obstacle. it will help divert their minds away from the stress and nervousness. They should follow a philosophical approach and start thinking of the next job opportunity. and they should learn from such experiences. In addition. ask the students to practice mock interviews with their friends. Before the students give a mock interview. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. you can take the following approach: Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview. professional experiences. and they may not have answers to all the questions. Explain to the students that if they are well prepared. ask them to get the summarized results of their self assessment and career planning analysis with them. They also have their own set of strengths and weaknesses.II 16 . Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. if they interact with the fellow candidates.Chapter Three Objectives In this chapter. Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds. Discuss the ways by which the students can release stress. such as by giving mock interviews. the students have learned to: Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. ©NIIT Coordinator Guide – Personality Development Programme . and the various interpersonal and job-related skills mentioned in the bio-data. The questions can be related to their educational qualifications.
His/her posture 16. His/her resume 22.The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. Clarity of answers 31. His/her dress 19. The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4. 7. 10.II 17 . The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme . Ability to use suitable closings 37. Confidence level 28. Eye contact level 25. Promptness while answering 34. His/her listening skills 40. Clarity of introduction 13.
I blame myself for my mistakes. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. 24. Tell the students that they can rate each statement by entering the number in the respective rating column. I feel a compulsive need to prove my worth. they need to rate each statement from 0 to 4. This will help them assess their actual stress level.II 18 . I am very critical of any displeasing behavior around me. as shown: Personal Stress Index S. Accordingly. 23. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). and failures. Ask the students to create a table with seven columns. the interview committee will be able to determine if the candidates can work cordially. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. consider the following questions: 21. defeats. For example. The ratings vary from 4. I feel insecure and anxious about my future. Tell the students that by judging their team building and coordinating skills. 26.After the mock interviews. Give the students some statements that convey the behavior pattern of a person in a given condition. 25. to be used if the students strongly disagree with the statement. they will be judged on the points given above. 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. to 0. 22. I feel anxious about undertaking new endeavors. Tell the students that besides knowing about the possible questions that can be asked during the interview. I am apprehensive in handling responsibility. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. The body language of the students will tell the interview committee about their nature and motivation level. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. I find my life unfulfilling and meaningless.No. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. I wish for immediate appreciation and recognition. ©NIIT Coordinator Guide – Personality Development Programme . I am extremely impatient and get easily frustrated. they should also know about the questions that the interview committee may consider. to be used if the students absolutely identify with the corresponding statement. ask the students if they are feeling more comfortable facing the interviewer. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process.
Keep the scores of the students confidential and create an appropriate action plan for each student. ©NIIT Coordinator Guide – Personality Development Programme .After the students have completed grading the statements. A PSI between 10 and 20 indicates a favorable level. ask them to add the ratings given to the 10 statements. A PSI of 5 or less indicates an exceptionally low level of stress.II 19 . and a PSI between 20 and 40 indicates that the students need to be counseled.
Such suggestions should be given only after prior consultation with seniors and colleagues. they will be able to get along with their colleagues easily. Explain to the students the positive effects of being enthusiastic. give the students an assignment and ask them to complete it in a particular time. this attitude gets rubbed off on their colleagues. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. and regulations of the organization should be kept reserved for a proper opportunity. On the first day at work: Be punctual and report on time. There is usually not much work to be done on the very first day. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. such as the restroom. they need to follow the hierarchy protocol. Clarify any doubts and seek information from your new colleagues or the HR personnel. Feel secure and positive. it always helps if they know what to expect throughout the day and how to conduct themselves.No. the canteen. you can take the following approach: Initiate a classroom session by discussing with the students how they should spend their first day in office. Explain to the students the importance of giving their best in the first assignment. Observe the students while they work on their respective assignments. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). and protocol. Ask if there is an official manual that provides such details. This is because a favorable first impression can lead to several good opportunities. discuss with them the evaluation process and then disclose the name of the best student. Find out about the organization's rules and regulations. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. Provide them with the tips given in the Additional Inputs section. general practices. Familiarize yourself with the people who are introduced to you. Introduce yourself and engage in conversation with them. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. Familiarize yourself with the new surroundings. Explore the building and find out the location of various departments and facilities. Arrive at the assigned time and report to the concerned person.Chapter Four Objectives In this chapter. Look confident and feel comfortable. Instruct the students that they should not hesitate to give inputs regarding the existing projects. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section.II 20 . Be careful about what you say. However. Warn the students that the inputs or suggestions for the values. such as: S. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. If they are full of enthusiasm. the students have learned to: Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. They should be extra careful when interacting with others and handling a new project. Wear a smile. Overachieving the Targets Tell the students that they will be observed closely the first few days. For this. Do not hesitate to ask questions. Do not make unsolicited comments and avoid politically incorrect language and humor. After they have completed the assignment. and the coffee machine. They should try to know more about the parameters to evaluate performance and behavior. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. This will give them an impressive start and enable them to rise faster in their careers. Use formal language. In addition. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. rules.
Enthusiastic Team Player To create a good impression in an organization. Therefore. team participation. The list of statements is as follows: Get your priorities straight. Presence of team spirit will enable them to accomplish their project and organizational goals. This is because the lack of confidence in one area influences the other area. new employees should strike a good rapport with their seniors and team members. give them the list of tips that will help them overcome their problem. Short-term professional goals refer to the goals to be achieved within a span of two to three years. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. If the employees are enthusiastic. and extra efforts also affect their rating. If they wish to secure a rating of five. Do not underestimate yourself. If they feel low. Accept feedback with a positive attitude. List out your short-term and long-term goals in your professional life. Keep learning new things to boost your confidence. Always try to help others. Believe in prayers. they should not concentrate on only achieving the explicit targets. they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. Make a list of your qualities. they should try to overachieve the targets and improve upon their past performances. After they have written the situations. Tell them that the tips apply to all situations.II 21 . In addition. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. In addition. It affects your personal and professional life. tell the students that it is not enough to simply achieve the targets. Stay healthy and fit. Solutions to Chapter Four Questions 1. Do not take feedback on your projects personally. Explain to the students that their behavior. Exhibit what you do best and teach it to others. These things need not necessarily be related to your job. Appreciate your qualities and be proud of them. Recognize all of your accomplishments and make a list of them. Pamper yourself. Tell them that the situations can be personal or professional. they should simply find clues to their problems with the help of these tips.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. the client perceives the organization to be reliable and ready for tough assignments. Ans. Think positive and talk positive. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . Ask the students to list down situations where they may not feel confident. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips.
according to you. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . what do you want most from your job? If you were granted a wish. Prepare an action plan to achieve your goals. Long-term professional goals refer to the goals to be achieved after at least five years. After you have identified your short-term and long-term goals. Ans. you are satisfied with your current position and you should look forward to achieve your long-term professional goals. If you have responded with a ‘No’ to most of these elements. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2. your professional satisfaction level is low and you should look forward to improving your job conditions. which job or position would you like to attain? In your past. which achievement has given you immense satisfaction? What. make an action plan to achieve these goals. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. Long-term goals are derived from the vision of the person.If you have responded with a 'Yes' to most of these elements. Long-term goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain.II 22 .
Take the long pending leaves and get yourself enrolled for the M. 30. 40. 36. ©NIIT Coordinator Guide – Personality Development Programme . Working on similar types of project again and again. This will lead you and your team towards success. Make efforts to get noticed in your team. In the next two years. If you are not comfortable about a specific aspect about the organization. 31. Acquire a position of a senior software engineer or a team leader. Learn about the new technologies. Continuous process. 3. The list of obstacles can be as follows: 37. Build a bond of trust and understanding with your team members. Devote two to three hours in a week for studying. Take your first assignment very seriously and deliver your best.II 23 .' The list can be as follows: 27. Be ready to take on new challenges. 44. Lack of time to enroll for the course and to study. 33. 28. study with a friend who is doing the same course. allocate a deadline for each activity. This will reflect on your work and people will want you to work with them. Ans. make a list of things to be done to reach that level. Discuss your goals with your family and seek their support. Time span already given.Tech. Make efforts to get noticed by always appearing confident and enthusiastic. write that it in the column 'What I plan to do. Ask your team members and seniors about the performance evaluation procedure. make a plan to remove them and start working as per the plan. This will help you continuously assess your performance status. Ask your project manager to give you a chance to work in projects that involve new technologies. Now. 43. 35. 29. Plan out a strategy to make a good impression on your first job. course. Remain in the current office for the next three to four years. If possible. Start making your list of accomplishments and start working on the list of shortcomings. 39. Family planning to relocate. 45. 41. Acquire a Master's degree in Technology. Write the respective deadlines in the column 'When I plan to do'. In the next three years. raise the issue in an appropriate manner. Take extra measures to perform better in your first assignment because it will help form a favorable first impression.' Then. You can use the following strategy to make a good first impression: Utilize your first day in office in getting familiar with your colleagues and the office environment. list the possible obstacles against each point. Good leadership qualities to be identified. if you have joined an organization as a software developer want to become a project manager. The time span can be mentioned as follows: 32. Always appear enthusiastic and full of confidence. 38. Start handling two teams simultaneously. Always support your team members and cooperate with them. After you have identified the obstacles. 46. 34. Represent yourself as an enthusiastic and confident person. Always be ready for any opportunity and make sure to give your best performance. Now.For example. Write this list in the column 'How I plan to do. You can plan to remove your respective obstacles as follows: 42. Heavy competition. In the next three years. Try to collect all the information related to your organization and understand the atmosphere of the organization.
As a result. Therefore. not important. After they have made the list. a person should categorize it as important. even after investing all their energy. their performance goes down and they feel depressed because they could not complete the important work. the students have learned to: Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. if not managed properly. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. Urgent work need not be important. Again. They will stay active and full of energy throughout the day. one should take care to complete all urgent work on time. it is important to manage the various tasks and complete them within the specified time. advertising this belief will help in creating a positive environment around you. In addition. You may have complete knowledge of a task. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. Now. but need to be performed in the future. or not urgent. Any delay will result in loss of energy and enthusiasm. urgent. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. Tell the students to keep the final list with them for future reference.II 24 . Therefore. To manage a task. To accomplish their tasks efficiently. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. Inform the students that they should not keep unrealistic targets because it might result in setbacks. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. Explain to the students that being physically fit will help them maintain good health and perform optimally. In addition. you can take the following approach: Initiate a classroom session by asking the students to list their skills and capabilities. This will enable them and their team to enjoy their accomplishments. they should set their own deadline and work towards achieving it. Explain the difference between important and urgent work.Chapter Five Objectives In this chapter. ask them to list other tasks that might not be important. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. students should prioritize their tasks. Urgent work needs immediate attention and provides less time for execution. Tell the students that planning should immediately be followed by implementation. Adherence to commitments always boosts confidence. Then. They should be practical and reasonable while planning their work. On the other hand. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. however. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. thereby ignoring the important ones. can become urgent after some time. ask them to prioritize in order of execution. lack of time can result in poor performance. This can cause self doubt and depression. ask them if they are utilizing all their skills and abilities. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. If a deadline has not been given for an assignment. This will help them be enthusiastic and increase their confidence level. It is necessary to think well about yourself if you want others to think well about you. important work. Tell the students that they should always fulfill their commitments.
List out your qualities among the potentials given in this module. After a hard day at work and going through several daily chores. This list will help them remain healthy and active while coping with a busy work schedule: Take 10 deep breaths. Make a list of all the tasks. assess yourself and list down the good qualities that you possess. This will help in boosting your confidence on a regular basis. Entertain your spirit. Ans. ask the students to list the various physical problems they face while working. Solutions to Chapter Five Questions 1. This beauty can be the nature or some good work going on in your neighborhood. This will help them accept new challenges and perform better. This will help you remain organized. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. You can do this exercise anywhere and at any time of the day. and consult a dietician for further guidance. However. John makes commitments and works sincerely towards meeting the deadlines. factors such as enthusiasm. When we talk about education and profession. Now. they will be full of life and vitality. Setting priorities with practical approach: John sets his priorities before starting any work. and physical fitness should also be recognized. Ask the students to describe their health care routine. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. In addition. This enables him to accomplish the tasks in a proper manner and within the specified time. Once in a week. How do you propose to overcome the deficient potentials? Ans. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. Following is a sample list of qualities possessed by John: Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. most of us tend to ignore the beauty around us. Do not skip meals. Besides being assessed on your educational and professional standards by others. John needs to work on the following aspects: Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. He sets realistic goals. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. 2. have an organic fruit everyday. It also enables you to relax your nerves. positive attitude. they will be able to manage their responsibilities in the specified time. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. Perform small exercises. This process will help them assess their real potential. Making commitments: After setting the priorities. Admire yourself. Few get the time to exercise or play a physical sport. Give the students the following list of tips. Many people tend to ignore these factors. ask them to write the last time they went for a health check. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. Follow healthy eating habits. Tell the students that they can take care of themselves if they follow these health tips. In addition.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. The result will be surprising because most of the students will realize that they have not gone for a health check for years. ©NIIT Coordinator Guide – Personality Development Programme . The appreciation and encouragement act as motivators and increase his potential. Tell the students that if they are healthy.II 25 .
This will help increase his physical fitness. John can take the following steps to overcome his weaknesses: He will consult the physical trainer. He will ensure that all projects are executed on time. To ensure success. and follow it regularly. set up a fitness routine. he will share the schedule with his team members and his seniors. This results in loss of energy and enthusiasm. ©NIIT Coordinator Guide – Personality Development Programme . Time gap between planning and execution of project: John tends to delay the execution of planned projects.II 26 .
These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. Delegate work to others: Identify tasks that can be delegated. if you can do so. Work only on those tasks that cannot be delegated. ask them to prioritize the tasks and allocate a time period for each task. By listing the activities performed in a day and the time spent on each activity. He would rather suffer himself than let his image suffer. He does not have time to pursue his hobbies and interests because he is in office during most weekends. Tell the students that they should maintain a time log. Multitask: Do more than one task at a time.Chapter Six Objectives In this chapter. She helps people around her and nurtures them because she believes in their potential. By doing this exercise regularly. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. which could otherwise throw work out of gear. they will not feel frustrated if they cannot complete specific tasks. ©NIIT Coordinator Guide – Personality Development Programme .II 27 . it is just that he cannot say ‘No'. He is not climbing up the corporate ladder even after three years in the organization. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. This ensures that you are in a better position to manage the day ahead. Use time sheets: Time sheets can be analyzed to find ways for saving time. tell the students to adhere to the following guidelines to manage time effectively: Plan and organize: Take out time for planning and organizing. They also help you prioritize tasks. If only he could learn how to rule his life instead of allowing other people to rule it. and avoid trying to be perfect in all the tasks undertaken. committed. they will be able to assess whether they have utilized the time well. After reviewing the daily time log for four to five days. without becoming distracted. avoid delaying task execution. His colleagues flock to his workstation because it is a good place to hang out. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. and then state the various guidelines that can be followed for effective time management. At the same time. Tell the students that they can follow several tips to manage their time better. and popular person. they can use ‘To do’ lists. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. Every day. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. He diligently responds to all the forwarded mails from friends and colleagues. At the end of the day. such as planning. You can ask the students to use the format for time sheets given in the additional inputs section. After discussing the two different personalities. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. the students have learned to: Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. he does not really like doing extra work. successful. You should keep referring to them during the day. prioritizing. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. and pays attention to smallest of details. To create this list. They should maintain the time log on a daily or weekly basis. Maintaining a time log will enable them to assess their pattern and identify their problem areas. and taking sufficient breaks when performing a lengthy task. she is completely down-to-earth and unassuming. In addition. Ask the students to make a list of tasks that they do in a day. However. you can monitor the amount of time you spend on doing tasks. wherein they can write all the tasks to be done and allocate time based on the nature of the work. you can take the following approach: Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. Refer to the Additional Inputs section to get information on the ‘To do’ lists. Ms Balanced is a smart. if any. she plans for the known and the unknown. Failing to plan is equivalent to planning to fail. Then.
This puts you in control. Therefore. More time for family. Tell the students that effective time management results in: Ability to control one's activities: Effective time management helps you prioritize and organize your activities. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. ©NIIT Coordinator Guide – Personality Development Programme . Always plan for less than 100 percent of your time. you do not feel stressed. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day.II 28 . Handle interruptions well: When planning your activities. Plan for tasks that have deadlines. Conquer procrastination: To avoid procrastination. Allocate time for pending tasks. Do not plan for 100 percent of your time. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. divide a task into a number of smaller tasks and start doing them one by one. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. and friends: Time management helps you restore the balance between work and leisure hours. Prioritize all your tasks. you can make sure that deadlines are met regularly. assign some time for interruptions. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. Update the list constantly. 'To Do' lists and time sheets are the tools that you use to manage time. Deadlines being met consistently: By prioritizing tasks and organizing schedules. hobbies. There are two types of 'To Do' lists: Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do.
List your activities for a week or a fortnight. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme . and use a 'To Do' list to plan your activities. 2. 3. Analyze whether your time is being spent usefully. It helps you track your time and analyze whether you are spending your time productively.You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day.II 29 . Use a time sheet to track your time. To use a time sheet effectively: 1.
Tell them that they can refer to their personal time management survey form. As the changes occur in one's personal and professional lives. They should enjoy this activity. While traveling for office. Suggest to the students that the continuous time management process should not tire them. they can make a list of points to be discussed in a specific meeting. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. and they can even pay off their bills online while listening to their favorite music. Now. For example. It is a continuous process. With every change in the daily routine. Tell the students that. the time management schedule also gets altered. they should think of innovative ideas to manage time. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. These new ideas can help them manage time better and improve their performance.II 30 . they can make phone calls while watching television. one should make a mental note of the change and try to manage the schedule accordingly. During the weekend. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. based on their lifestyle and comfort level. There can be many more ideas based on the number and types of tasks listed by the students.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. ©NIIT Coordinator Guide – Personality Development Programme . They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. Ask students to think of ways to save time and still complete all the tasks for a specific day. they can watch movies on TV while performing household chores.
5. 6. create a table comprising four columns. 3. Based on the result derived. The meeting had to be postponed for another hour.II 31 . However. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. This delayed the subsequent tasks.No. however. This delayed the rest of the activities. The first column will contain the serial number. Ans.' A sample time log is shown as follows: S. Prepare a time log by listing the tasks to be done in a day. Skipped lunch for this reason. therefore. This resulted in delay in planning and executing the meeting. had to work upon another task and this activity got postponed for the next day. 'Incomplete'. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. or 'Not attended to. ©NIIT Coordinator Guide – Personality Development Programme . The module could have completed in an hour. and the third column will contain the time allotted for the corresponding task. In addition. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. specify the result as 'Completed'. it took two hours. 2. To create a time log. These activities should be given equal importance. Prepare a time log for utilizing your time and note down your own reactions to your time management. Worked on the reports and cancelled going to the gym. Started to initiate a fun activity at work. 1. the second column will specify the task. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports.Solutions to Chapter Six Questions 1. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time. 4. not all the colleagues were interested in continuing with it on the same day. You can also prepare a time log to manage your weekly or long-term tasks. In the fourth column.
To overcome my weaknesses.30 12. Instead of making personal targets. irrespective of the requirement.00 to 10.30 3. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues. to be followed daily for 12 weeks.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4.2. This results in too much of work and effort. to be followed daily for 4 weeks.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1.30 to 2.00 11.30 to 12. I will say 'No' to the tasks that do not contribute to my goals. This will help me save time. both planned and unplanned. Ans.30 2. is as follows: Time 9. is as follows: Time 9. 3. This unnecessarily delays the things and affects the complete schedule. I will involve my team members in my work.30 A time commitment plan for Module 2 of the first semester of MCA.30 to 3.30 to 1.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme .II 32 . Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time. This results in an increased amount of work.30 to 4.30 to 5. Ans. A time commitment plan for Module 1 of the first semester of MCA. I plan to do the following: I will have a practical approach towards work and will try to strive for excellence rather than perfection. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues. Learning to say 'No' will help me save a lot of time. I will make team targets. Here is a sample list of weaknesses related to time management: I try to do each and every task to perfection.00 10.00 to 11.00 to 10.30 11.00 to 11. Identify your weaknesses related to time management and create a plan to overcome it. This will help me achieve the targets on time and will enable others to learn and improve upon their performance.
00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.00 to 11.30 to 1.30 12.10.30 11.30 ©NIIT Coordinator Guide – Personality Development Programme .30 to 12.00 to 11.II 33 .
Ignore specific feedback: Always identify the source of criticism. Factors such as courage. Irrespective of the kind of feedback. To improve your personality. Attaining a good personality depends upon various factors. you should work upon it. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . instead. the students have learned to: Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. ignore it at once and move ahead. The more knowledge they gain.Chapter Seven Objectives In this chapter. you should look at the possible reason and work on it. you should continuously assess your behavior and work on the shortcomings. they should observe their surroundings and interact with learned people. logical analysis. Raising your voice. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. However. You should always learn from your mistakes. your family and friends can guide you. the better their personality will shape up. you can take the following approach: Initiate a classroom session by explaining the importance of a good personality. ignore the criticism. you should learn from your mistakes. For this. Suggest that they should gain knowledge by reading content related to their field of work. In addition. admit it instead of giving excuses. For this. Make it a learning experience: There is always something to learn from criticism. There are no specific aspects that determine a personality. gaining knowledge is futile if the students cannot express themselves properly. Concentrate on how to gain from the criticism. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. If it is a genuine criticism. Giving lame excuses will add up to your negative behavior. If it is out of jealousy. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. Students can use the following ways to accept feedback and criticism gracefully: Accept your mistakes: If you have made a mistake. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. Absorb genuine feedback: If the reason behind criticism is improvement. and successful experiences can also help in increasing their confidence level. you should not react instantly and reply by using harsh words. Provide the students with the list of problems they can face while communicating with others. you should work upon it and try to improve yourself. you should learn to stay calm and ignore it. They should keep themselves updated with their field of work and current affairs. you are in a better position to assess the situation. Tell the students that their personality grows along with them. Acknowledge the reason: If the reason behind criticism is competition. Do not react instantly: Reacting instantly to criticism will only show your insecurity. If a person criticizing you is doing it out of habit or frustration. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. If you are calm and composed. If the reason behind criticism is jealousy. you should reply through your work. they should work upon improving their verbal and nonverbal communication skills. offering arguments. If more than one person is making a similar comment.II 34 . It includes various aspects of your lifestyle. you should always be ready for feedback and criticism. you should never get defensive. After you have identified the reason. and resorting to emotional outbursts will only aggravate the situation. If the criticism is about behavior or habits. Take corrective action: Instead of getting depressed or developing an inferiority complex. discuss it at length and get to know about the reason.
Based on their reply. the students were unable to convey the correct meaning of the story. In addition. tone. it is necessary to inculcate positive attitude for effective communication. For this. they will be able to express the same. Because some students were not able to modulate their voice. the students should think of the scenario they are depicting and should bring emotions in their body. Ask students to record their voice in isolation. Therefore. it is best conveyed through eye contact. The students should improve upon their vocabulary and grammar to make a good impact on others. and body language. Now. Here is a list of some of the problems that the students may have faced when narrating their story in the class: The students were unable to make eye contact with the rest of the class. They can narrate or describe an incident. The students should practice voice modulation to depict the emotions properly. The use ratio of these three factors in any communication is 7%. a person should be knowledgeable and an effective communicator. The inability to make an eye contact is regarded as a sign of uncertainty. a person with a positive frame of mind is more comfortable making gestures while communicating. ask the students to narrate the same in front of the class. 55% respectively. Verbal communication skills consist of tone. A good vocabulary is necessary for effective speaking. form a list of common problems faced by students. 38%. Then. Therefore. Communication depends upon three factors: words. If they are able to feel the emotions. Here is a list of some of the problems that the students may have faced when recording their narration: They were unable to make it sound interesting because they had to express themselves only through voice. ask them to list down the problems they faced in both cases.II 35 . voice modulation. ©NIIT Coordinator Guide – Personality Development Programme . your verbal communication should be consistent with your body language. Due to the lack of knowledge of vocabulary and grammar. verbal and nonverbal. and language. therefore. they were unable to induce the dramatic effects like various emotions and sound effects.To have a good personality. nonverbal communication is also an integral part of communication. There are two types of communication skills. you also need to improve upon your nonverbal communication skills. If a person wants to convey sincerity in his or her intentions. The students were nervous and felt stiffness in their body when facing the class. it is necessary for a person to depict his emotions and feelings effectively through his voice. Verbal communication is based only on voice. Therefore. and. volume. Listeners tend to pay more attention to facial and body expressions. The students can use the following tips to improve upon their nonverbal communication: Use eye contact when communicating. The difference between flat and modulated voice is similar to the difference between bland and spicy food. Use hand and face expressions to enhance the expression of what you are talking about. The following tips will help the students improve upon their verbal communication skills: When recording.
If they wear nail polish. This quality is an aggressive form of being confident and is crucial for having a good personality. Solutions to Chapter Seven Questions 1. Makes colleagues feel comfortable about working with you. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. Wear a clean. I should be updated with the knowledge related to my field. Then. This change should reflect in my personality in one or two months. I will think of new ideas to improve my time management skills. Shows respect for the organization. ©NIIT Coordinator Guide – Personality Development Programme . I will create a time management log and will keep a record of all the tasks to be done along with their time frame. 2. They should wear minimum jewelry to the workplace. Hair: Hair should be clean and neatly trimmed.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming: Clean and well-fitted garments: The clothes that one wears to work should be clean. Nails: Nails should be clean and clipped. they should neatly trim the same. Do not wear sports shoes to the workplace. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. odorless pair of socks that match the color of your shoes. Ans. The various benefits of good personal grooming are: Helps establish credibility and gain the trust and confidence of peers and supervisors. Shoes: Wear comfortable. Use a mouthwash. well-fitting shoes. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. Facial hair: Men should be freshly shaved. Wear shoes that match the occasion. Apart from the above nine qualities mentioned on personality development. Body odor: Take a bath daily and look fresh. If they sport a moustache or a beard. The additional qualities that can help you enhance your personality are: Enthusiasm: Being enthusiastic accentuates your personality. Within a month. This will help me assess my time management skills and identify my time wasters. Use a deodorant. The hairstyle should be neat. Gives a feeling of self confidence. add a few more qualities that are helpful for total personality development. Women should file their nails. I can utilize the time spent traveling to and from office for reading. This helps them develop their personality. Clothes should not be too loose or tight. they should ensure that it does not chip. They should not be faded or torn. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. Use a breath mint if necessary. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. Beware of food that may leave a bad odor. Clarity of thought and vision reflects on your personality and therefore improves it. Avoid heavy make-up and jewelry: Women should never over-do their make-up.II 36 . people should also remember their failures and should learn from their mistakes. Dental hygiene: Brush your teeth regularly. they should be of the correct size. Ans. Ambitious people always stand out to achieve their goals and this quality develops their personality. Open to criticism: Besides making a list of achievements. Here is a sample list of shortcomings related to personality: Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do.
©NIIT Coordinator Guide – Personality Development Programme . I will also learn some exercises to help improve my blood circulation and oxygen circulation. I should be able to see a difference in two or three months.II 37 . I will acquire a health care routine based on my working style and food habits. This routine will help me stay active and lively.
You can discuss the various behavior styles. ©NIIT Coordinator Guide – Personality Development Programme . and ability to lead people. and motivational factors satisfy the psychological needs. to achieve success in personal and professional lives. or both the persons are partly right. each person has one behavior style as the dominant one. They do not express their views. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. On the other hand. Hygienic factors do not lead to improved performance. The characteristics of people having aggressive behavior are: They can be directly or indirectly aggressive. factors such as salary. company policy. nature of work. They can become sarcastic. such as salary. According to this theory. they should have the knowledge of dealing with people. and concerns. Therefore. feelings. the other person is right and the first person is wrong. You can assess a person's personality by determining a person's dominant behavior style. Out of these factors. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. they act and react differently to their environment. However. the students have learned to: Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. People are generally never fully satisfied and no one is perfect. communication. Tell the students that hygienic factors satisfy the animal needs. Abraham Maslow has explained that a man is never fully satisfied. promotion prospects. company policy and administration. Tell the students about the model approach that they should follow to resolve problems related to human relations. the performance of a person is influenced by various factors. you can take the following approach: Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. they should know about some fundamental truths related to human relations.II 38 . personality. Understanding these styles will help you decide how to deal with different people. All humans are unique and different. recognition. If they express their views. Tell the students that in order to deal with and manage people. However. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. Some people manage to strike a balance between all the three styles and use these styles according to the situation. and advancement for growth are motivational factors. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. but can affect performance if they are not present. and working conditions are hygienic factors.Chapter Eight Objectives In this chapter. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. The characteristics of people having submissive behavior are: They do not stand up for themselves. Tell the students that in any kind of job. people in search of something always remain active because they are motivated. motivational factors lead to improved performance. According to this theory. People having aggressive behavior have little or no concern for other people's ideas. Satisfied and content people become inactive. These three behavior styles are present in every human being. Aggressive. interesting and challenging work. and Assertive. they do it in a cautious and mild manner. These facts will help students look at human relations in a better way. as given in the Additional Inputs section. There are three types of human behavior styles depicted by different people in different conditions and circumstances. These styles are Submissive. Tell the students about Herzberg's motivation-hygiene theory. These problems can fall into three categories: the first person is right and the other is wrong. and opportunities for creative work. while factors such as achievement. Explain Maslow's hierarchy of needs theory.
7. 6. and feelings. They respect the self and others. 2. 5. ideas.. 8. 4. 10. I will be happy to answer your question. Statement Don't ask questions. They blame others for problems and mistakes. Now.. At the same time.. I am sorry to take up your time. It's only my opinion. They express their views directly but not at the expense of others. what do you think. Would you be upset if we...II 39 . That's stupid… What can we do to resolve this problem. They are able to negotiate and compromise.. but.. 1. After I finish this work. The characteristics of people having assertive behavior are: They are honest with themselves and others. They sometimes adopt a patronizing attitude. I would like to. but. They can get verbally hostile or abusive. and feelings.just do it... Behavior ©NIIT Coordinator Guide – Personality Development Programme .. its all your fault. they respect the right of other people to express their views. It's nothing to do with me. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S. 9. People having assertive behavior express and pursue their own views. 3.. They are confident and have a positive attitude.No.. ideas. I believe that .
List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. he tries to reconcile as soon as possible. a consultant at Red Sky Inc. He tends to make work-related decisions on his own without discussing it with his team. he looks from that person's point of view. He tries to avoid an argument. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. He needs to improve his presentation skills. needs to work on the following points to improve his skills related to human engineering: He is unable to put his ideas across in an interesting manner. he has limited knowledge about his colleagues. Before asking another person to do something. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. which has already been proved wrong. He admits mistakes easily and tries not to have an argument to prove his point. It makes the other person feel important. List out your good qualities pertaining to Human Engineering. If he enters in an argument with anyone. In any conversation. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. He should involve his team members in planning activities because this will give them a sense of belonging. He appreciates the efforts made by others.Solutions to Chapter Eight Questions 1.II 40 . Ans. 2. and fair. This will make them feel special. He should learn to stay calm if things are not happening as per plan. He tries to be considerate and thoughtful in his behavior. he is unable to control his anger. therefore. He should try to get to know his colleagues. He avoids making personal contacts with colleagues. Sam. a consultant working at Red Sky.. upright. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively and criticize because these attempts are futile. He tries to convince the person working with him that he considers that person honest. he listens carefully to people. ©NIIT Coordinator Guide – Personality Development Programme . Sometimes. Ans. John. and this results in dull presentations.
This knowledge is gained through formal education and self education. Because of this. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. Explain to the students that they can accomplish their tasks through organizational ability. reading and writing skills. He gave her a very positive feedback and showed her work to the Head of Department. it is necessary to accomplish the task in order to be successful. her rating was average. Some of these traits are innate but others can be developed with experience. This general intelligence helps them stand out and make a mark for themselves. and IQ. At home and with her friends. After the meeting. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. However. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. Anita kept arguing. Tell the students that they should have immense willpower and ability to make their own way and walk through it. Tell the students that their success will always be rated on the basis of the result achieved. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. Anita was deemed the 'Star Performer of the Month'. she told her team members about what had happened and spoke of the manager very rudely. Tell the students that a true professional should: Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . Those who have practical knowledge of their area of work enjoy a distinct advantage.Chapter Nine Objectives In this chapter. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. during her appraisal. she had an idea that contradicted that of her immediate superior. they should also learn to develop these traits. good work ethics. The manager explained again in detail why the idea was not feasible. She studied software engineering at a highly rated engineering institute and won an award for her project. Explain to the students that to develop a good personality. During her first project. She went to her manager and told him her idea. Therefore. Tom was taken aback because Anita had never asked him to send the document. the team felt that she was not a team player. Her manager reviewed her work after a week and was impressed. Explain to the students that gaining specialized knowledge will help them succeed. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. She did not tell them the reason why he had not agreed with her idea. Soon after. Anita’s manager told her that he was very pleased with her work. They rely on their own abilities and knowledge. She disagreed with him and started arguing. she completed her management diploma at a premier management institute and got a job in a top software development company. you can take the following approach: Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. After three months. and diligence. They can improve their general intelligence by improving their vocabulary. she had a bitter argument with her team members Grace and Tom. the students have learned to: Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session.II 41 . He explained why it was not feasible. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. Anita argued that Tom was the one who had not sent the document. Anita began spreading rumors about Grace. Then.
He possesses strong work ethics and organizational skills. Today. upright. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. Identify a successful role model and list two or three additional qualities other than those listed in this module. Following is the list of important principles of human engineering that John should work upon: He is unable to put his ideas across in an interesting manner. and this results in dull presentations. employs 55. ©NIIT Coordinator Guide – Personality Development Programme . which has already been proved wrong. he listens carefully to people. He tends to make work-related decisions on his own without discussing it with his team. Bill Gates has all the characteristics of a successful person. Besides having these qualities. He needs to improve upon his way of presentation. and fair. In 1975. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. Prepare an action plan for improvement of those qualities. Ans. a consultant working at Red Sky.000 people. chairman of Microsoft Corporation. Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. John. It makes the other person feel important. Microsoft has a strong base of happy and satisfied customers. He tries to avoid an argument. He tries to be considerate and thoughtful in his behavior. In any conversation. he looks from that person's point of view. He never waited for any external help and realized his dreams on his own. Continuous advancement: Gates always aims to introduce innovative products. This keeps his organization always at the top and in demand. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. he tries to reconcile as soon as possible. Ans. He has the natural ability to comprehend difficult concepts and analyze them clearly. He has complete knowledge of his own field and has common sense to make practical judgments. He tries to convince the person working with him that he considers that person to be honest. 3. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. He admits mistakes easily and tries not to have an argument to prove his point. which have made him one of the most successful businesspersons in the world: Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. He ensures that no chance to appreciate the other person is missed. List out some of the important principles of human engineering in which you need improvement. If he enters in an argument with anyone.84 billion for the fiscal year ending June 2004. and is present in 85 countries. he started a company along with his friend Paul Allen. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively. As a result.II 42 . he is unable to control his anger. Microsoft Corporation is a leader in software services and solutions. My role model is Bill Gates. Microsoft generated revenues worth US$36. Ans. he has the following three abilities. 2. List out some of the important principles of human engineering in which you are good at. Before asking another person to do something. Sometimes. He started developing computer programs at the age of 13.
He avoids making personal contacts with his colleagues. He should learn to calm down if things are not happening his way.II 43 . This will give them a sense of belonging. he knows little about them. As a result. ©NIIT Coordinator Guide – Personality Development Programme . He should try to get to know about the people working with him more closely to make them feel special. He is unable to make hard decisions related to people he works with. He should involve his team members in planning the activities. Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts. This results in people taking him for granted. He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards.
b. they should also possess good written and verbal communication skills. the students have learned to: Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. Ask the students in each group to interact with each other to know each other better. and interest in extra-curricular activities. IT professionals need to be eternal students and be in constant touch with new updates. interpersonal skills and abilities. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section.Chapter Ten Objectives In this chapter. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. To express these knowledge skills. while other traits can be developed with experience and perseverance. They need to ensure a high team spirit to accomplish their project and organizational goals. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. and committed. IT professionals should possess good health and a delightful mind. Tell the students that they should possess the knowledge of their field of study. To be successful. Storming: This is the argumentative phase. Explain to the students that successful IT professionals have the ability to learn by themselves. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. In order to remain self motivated. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. They should are able to comprehend difficult concepts and analyze them clearly. Team spirit can be promoted by sharing experiences and by being flexible. co-operative. an individual should be enthusiastic. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme .II 44 . should also get along well with their seniors and team members. Some of these traits are generally innate. To become a responsible and efficient member of a team. besides being proficient in their field. Tell the students that successful IT professionals know how to manage stress. the students will start working together and giving good performance. Ask students to resolve various issues and concerns pertaining to the team goals among themselves. Performing: In this stage. Norming: In this stage. Tell the students that conflicts are bound to arise when individuals work together in a team. people get to know each other and make impressions. Answering the following questions will help them identify the reason of conflict and resolve it: a. Ask the students to form groups of six members each and perform the following activities: Forming: In this stage. Every member is an important part of the team and is responsible for its success. A team is a group of people working together towards a common goal. c. you can take the following approach: Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. This is because collective effort is a must to ensure organizational success. 47. the students will be comfortable with each other and with the goal that they have decided upon to work together. Tell the students that they should be work well within a team. It is very important to manage time for meeting deadlines and taking on new assignments. Tell the students that successful IT professionals should be highly capable in managing human relations.
extracts the best out of individual talents. Robert gets assistance from these same people . Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. Competing: People with this style actively participate in a conflict. Robert is as efficient a worker.they explain company policies to him and help him get accustomed to the office environment. they initiate conflicts and try to prove their point of view. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . and leads to creative solutions. they must: Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. As a result. On the other hand. Samuel is appreciated for being serious about his work from day one. Tell the students that avoiding such situations is not always helpful. he forgets to greet them at times. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. Accommodating: People with this style participate in a conflict but do not get affected by the result. Robert becomes popular in his team.in the corridor or in the office library. if required Teamwork motivates individuals. At times. His bright eyes and ready laugh make people want to be around him. They don't fight over their point of view but try to settle the conflict within themselves.Tell the students that people react differently in a conflict. Compromising: People with this style participate in a conflict in a reconciling manner. They tend to adapt to the scene that seems to be suitable for the whole team. Such people are actively involved in planning activities that can bring the team together. ©NIIT Coordinator Guide – Personality Development Programme . After going through the preceding case study.II 45 . He has an intense look on his face at all times because he is always thinking about his work. being preoccupied with thoughts about work. However. Samuel decides that he will make an attempt to meet other people as well. He notices that the people he had been greeting are not keen to communicate with him. tell the students that to build relationships at work. Such people are aggressive in nature and usually bring out new points related to team activities. He always has a cheery look on his face. Ask them to learn about the following conflicting styles and select their style: Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. Samuel notices Robert making friends with people from different teams and departments. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort.
Mutual cooperation and conflict resolution. Recognition and reward for team efforts. Provision for review and feedback on individual as well as team performance. Do not listen to others' ideas and opinions. Leads to creative solutions. Clearly established procedures. Do not share information. and trust. concern. Practices Aiding Teamwork Good teamwork requires: Agreed-upon goals and clear objectives. Give priority to their tasks over the team tasks.II 46 . ©NIIT Coordinator Guide – Personality Development Programme . Extracts the best out of the individuals.The Difference Between a Group and a Team A group turns into a team when its members begin to have: Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork: Motivates individuals. Recognition and support for individual differences. Sound leadership. Do not give their opinions. Practices Hindering Teamwork A team suffers when its members: Blame each other for failures. Active contribution by all members. Are not open to giving and receiving feedback. Mutual support. Offer support and motivation on the basis of personal likes and dislikes.
instruct the students to take notes while watching television. bright. Identify key points.II Chapter One Objectives In this chapter. Listening is not the same as hearing. it is the first step toward comprehension. Almost three quarters of the communication process involves listening. Also.CH A PT ER . they will have more opportunities to succeed in life. Instruct the students to create their own personality portrait. newspapers. Listen actively. Ask questions and paraphrase. The client is pleased to meet Jack because he appears to be enthusiastic. Make sure that the students maintain a list of the new words they come across each day. The client is very upset because the work does not match the requirements at all. This will help them build up their confidence. Jack presents the first version to the client. Avoid making any interruptions. . Before the meeting. In addition. the training course looks more appropriate for undergraduates instead of office executives. ©NIIT Coordinator Guide – Personality Development Programme . After two weeks. Familiarity with a specific language might not be enough. ask them to write on any topic of their choice. he makes all the preparations for the meeting. confidence. Ask the students of possible reasons why Jack and his team blundered. The client feels that Jack is the right person to handle the project. Explain that factors such as courage. The client wants Jack to create an IT training course for office executives. you can: Introduce the topic by explaining the importance of communication skills in the modern world. tell them to present their views on the topic. and interested. It will also prepare the students to participate in group discussions and interviews. Ask them to read books. tell them that possessing effective communication skills is a prerequisite for personality development. Then. Tell the students that listening carefully is one of the most important aspects of communication. To improve their listening skills. Carry forward the discussion stating that: Listening is the most powerful tool of communication. and logical thinking are equally important in ensuring effective communication. This exercise can help in building a strong vocabulary. The project had to be completed within a month. Jack briefs his team. the client is worried that the deadline cannot be met. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. listening to the radio or lectures. it involves interpreting and understanding. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements.II 47 . and magazines. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. ask the students to: Control external and internal distractions.SPEC IF IC IN PU T S: P A R T . This will help them in improving their communication skills and vocabulary. and they work hard for two weeks. Give the students an exercise on passage reading so that they can work on their reading habits. the students have learned to: Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. Give the students a list of words and ask them to frame sentences by using those words in different contexts. because writing is also important along with speaking and listening. Now. Tell the students that if they have good communication skills. To improve their listening skills. Take notes.
©NIIT Coordinator Guide – Personality Development Programme . Receiving a Call There are five main steps in the process of receiving a call: Greet the caller: Greet the caller and introduce yourself. rude. Attitude: Be courteous. you need to consider the following elements: Voice: Your voice reflects your mood and state of mind. understanding. Telephone Manners While speaking on the phone. An effective message includes: Date and time of the call. Composure: Remain calm while handling aggressive. There are certain desirable procedures and protocols for using the telephone. Body language: Smile before making a call. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. if any. and friendly. Ask questions from self. Contact number of the caller. End the call: Summarize the conversation and end the call on a pleasant note. professional. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. Time for returning the call. and messages are taken when you receive a call for another person. Clarity: Express your words clearly.II 48 . Language: Use simple and straightforward language. helpful. Details of the person who received the call. Requirements for future action. This attitude is reflected in your voice. or agitated callers. Sit straight and breathe deeply. Speed: Speak slowly. Identify the caller: Ask for the name of the caller. Watch for nonverbal cues. Exchange information: Ask for and supply relevant facts and information to the caller. Details of the caller. Be unprejudiced. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. take care of how you sound. So. Purpose of the call.
Give any three reasons why it is important to improve communication skills? Ans. you need to participate in group discussions and personal interviews after you clear the entrance exam. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge. For example. The following activities can help a person improve his or her communication skills. What is the difference between language skills and communication skills? Ans. The difference between language skills and communication skills lies in the presentation of your ideas. How can communication skills be improved? Ans. Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. Both set of skills are required. The best way to improve vocabulary is to learn new words in different contexts. Solutions to Check your Progress 2 1. Presence of mind helps a person think in a logical manner. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. whereas communication skills involve the presentation of the subjective knowledge to the outside world. ©NIIT Coordinator Guide – Personality Development Programme .II 49 . and the vocabulary. students prefer teachers who are jovial and lively. Logical thought process: Good communication also includes a logical thought process activity. Listening to news on the radio: Listening is the best way to improve the communication skills.Solutions to Chapter One Questions Solutions to Check your Progress 1 1. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. Communication skills are necessary for a person to express his or her views in any situation. For example. This will make you more confident and comfortable with spoken language. For example. Communication can be improved by practicing certain activities on a daily basis. 2. while listening to the radio. Language skills denote the person's subjective knowledge. The three reasons are: Communication skills are required to express our views to others. general awareness. you can concentrate on the words being pronounced by the newsreader. A person should be quick in reasoning and thinking. a person can have good language skills but may not be able to express his views to a group of people. Developing a sense of humor: Sense of humor is another aspect that helps the communication process. If you want to pursue higher studies. One can acquire communication skills only by practice. This adds value to the communication skills. Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability. It is necessary to speak in a variety of situations.
Can communication skills be developed by reading books on 'communication skills'? Why? Ans. hardly ever d. All oceans water is the same shade of blue a. Sentence: Don't worry about who will do it. Solutions to Check your Progress 3 1. Sentence: There was a lot of conflict between him and his father. Division of something into smaller parts. at all times c.II 50 . A failure to work or be successful. To give several things equal amounts of information. for example) Sentence: Conflict Meaning: 1. The English book is issued in your name. A subject or problem that people are thinking and talking about. in all places b.5 Passage 1 48. Communication skills are the skills that enable a person to convey information so that it is received and understood well. Meaning: 2. Sentence: Issue Meaning: 1. He is pursuing MCA from a recognized university. What are communication skills? Ans. Solutions to Check your Progress 4 1. An active disagreement between people with opposing opinions or principles. Meaning: 2. To follow someone or something. Sentence: Breakdown Meaning: 1. so that a situation is successful. Meaning: 2. conflict. Sentence: The car was pursued by helicopters. Sentence: The rate of muscle protein breakdown was assessed. To give something to someone. It is the ability to express our views and understand others' views. pursue. Balance Meaning: 1. or money.that's just a side issue. Meaning: 2. Ans. A state where things are of equal weight or force. An incompatibility of dates or events. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. time. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . He noticed a conflict in the dates of the two meetings. Communication is a skill and can be improved upon only by practice. Meaning: 2. There are still balance payments due on him. Sentence: The old lady had to hold the railings to keep her balance. Solutions to Section 1. and breakdown. issue. To be engaged in (a vocation or hobby. issues. Sentence: Pursue Meaning: 1. Write two sentences by using each of the following words in two different meanings: balance. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. Sentence: My car had a breakdown in the middle of the road.3.
Ans. w. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. bb. aa.Ans. reflected light and yellow pigment from plant life 4. z. g. children develop socially. at all times d. Phytoplankton are m. c. Ans. Ans. blue pigment l. reflected light and yellow pigment from plant life Ans. f. b. r. v. b. One inference that can be drawn from this passage is that cc. p. microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. Green water near coastlines is almost always caused by i. d. The main idea of this passage is q. The social development of a child can be affected by y. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. The main idea of this passage is that u. Ans. c. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. sand color j. s. Ans. Blue light is e. o.II 51 . b. continual scolding is not harmful to the child dd. t. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. n. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . h. infantile pleasures habits infantile pleasures patterns the number of siblings 3. a. red pigments in coastal waters k. x.
rr. Ans. Home life and the people who live with the child affect his development kk. jj.II 52 . pp. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme . continual scolding does not affect physical development ff. ll. d. This passage implies that victims of Alzheimer's disease may oo. continual scolding has adverse effects on the disciplinarian Ans. Ans. mm. c.ee. continual scolding inhibits healthy social development 4. Where does the passage say the only child learns his social lessons? gg. Ans. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes. qq. Totally Passage 3 1. b. hh. ii. nn. All of the above Home and school Playground and classroom Playground and home All of the above 5. incur personality and behavioral changes. c.
remain awake hhh.II 53 . a person with Alzheimer's disease might not be able to eee. walk fff. According to the passage. to make feeble to make feeble capability to strengthen stamina 4. uu. In the passage.2. there is no cure ddd. which was already asked ©NIIT Coordinator Guide – Personality Development Programme . The cure for Alzheimer's disease is aaa. yy. tt. Ans. "debilitating" means ww. a. zz. remember the answer to a question. vv. long-term care 5. c. xx. Symptoms of Alzheimer's disease include ss. long-term care Ans. Ans. which was already asked ggg. remember the answer to a question. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3. bed rest bbb. hospitalization ccc. drive a car Ans. b. d.
After lunch. These should not be perceived as bribe. Tell the students to speak English on a regular basis to improve their conversation skills. When interacting with foreign clients. A desire to learn is a must.Chapter Two Objectives In this chapter. However. a client. When they met. During lunch. Tell them the difference between intentional learning and incidental learning. Tell the students that spoken English should be free from grammatical mistakes. one learns that before you interact with a foreign client. Arrange group discussions and presentations for the students and ask them to get actively involved in these. Gestures and body movements can be perceived differently in different countries. Sheila asked one of the middle-aged ladies what her husband did. Sheila asked whether they could ‘prepone’ the meeting. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. Use English or the client's language. After analyzing the preceding case study.II 54 . race. She said she wasn't married. This will help them in improving their conversation skills. Ronald agreed. After the second meeting. she felt it was inappropriate and addressed him as Mr. This will help them in improving communication skills and gaining confidence. Explain the different features of spoken English. the meeting continued. Explain how spoken English is different from written English. Find out if it is acceptable to give or receive gifts. ask them to answer the questions given in the relevant exercise. Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. Ronald asked her to address him by his first name. you can use the following approach: Initiate a classroom session by explaining the basic components of communication skills in a conversation. Sheila gave Ronald a silver Ganesha as a gift. Smith. Give students reading exercises such as passages that contain conversations involving two or more people. ©NIIT Coordinator Guide – Personality Development Programme . Ronald looked puzzled and asked what she meant. Avoid discussing sensitive issues such as politics. It was decided that they should meet again after two days. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. Ensure appropriate body language. color. He raised his eyebrows and looked at his colleagues in an embarrassed manner. This will motivate the students and help them improve their vocabulary. to initiate small talk. etc. The lady just looked away when Sheila asked her why she was not married. Then. you need to: Determine the degree of formality practiced at the workplace in the client's country. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. Avoid the local language. the students have learned to: Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. it is important to know about their culture and work ethics.
It is important to learn it to pursue further studies abroad. It is easier as compared to writing. The speaker should pronounce the word correctly. Care should be taken to speak slowly and use the correct grammar and pronunciation. Why? Ans. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme . Tell them to improve upon their weaknesses by working on the following points: You should always speak politely with other members of the organization. and formatting. 4. punctuation. They are also important for success in different professional situations.3 (a) 1. You should always establish good eye contact with the audience. You should be confident about the topic. What are the different features of spoken English? Ans. The speaker should not speak too fast. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. It is important to know English in order to try for a job in other countries. It is necessary for social prestige and respect. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. Your presentation should be crisp and effective. Your body language must be an additional support to ensure effective communication. Practice enhances the confidence level and improves effectiveness. Solution to section 2. The different features of spoken English are: The speaker should be able to speak clear English so that the listener is able to understand it. so that others get bored. kkk. The speaker should use appropriate words or vocabulary. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. such as attending interviews and conducting presentations. clear voice. lll. or too slow. Many of us are not able to speak English because of lack of practice. The passage implies that if a student studies for an exam. 3. Writing English is difficult because you also need to worry about elements such as spellings. and connecting with the audience.II 55 . he is practicing iii.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. jjj. Ans. No. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. Why do many of us find it difficult to speak in English? Ans. so that others cannot understand. spoken English is not difficult. The seminar must be impressive in terms of content and presentation style. 2. Name any four reasons why English is important to us. Is spoken English difficult. it will help create a very good impression about the organization. Knowledge of the English language is of great importance because of the following reasons: It is useful to get a good job.
one must be qqq. Highly motivated Solution to section 2. d. In the passage "motivation" means mmm. dread nnn. in order to learn by intentional learning.II 56 . False vvv. According to the passage. The question asked by the professor was such that Hans had no idea of it. True www. Highly motivated rrr. repulsion ooo.Ans. he understood it well (True/False/Unknown) Ans. tired of learning ttt.3 (b) 1. Einstein thought that they were in trouble. (True/False/Unknown) Ans. impulsion 3. false or unknown. neglect ppp. Say whether the following statements are true. a. in need of learning Ans. As Hans listened to the lecture of Einstein. When the professor had asked a difficult question. impulsion Ans. unmotivated sss. (True/False/Unknown) Ans. a. incidental learning 2. uuu. True ©NIIT Coordinator Guide – Personality Development Programme .
Hans delivered a lecture in place of Einstein. (True/False/Unknown) Ans. Did Hans perform well? Pick out words from the story in support of your answer. g. Which of the following qualities made him a great scientist? cccc. b. and television.” ©NIIT Coordinator Guide – Personality Development Programme . interest in space travel eeee. Amusing bbbb. sense of humor Ans. i. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. Einstein studied Science. He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. Hans performed well. true f. 49. interest in space travel d. What kind of story is this? zzz. space travel. What did Einstein study? Ans.xxx. true Ans. Why did Hans give lecture in place of Einstein? Ans. These words were first spoken by Einstein (True/False/Unknown) Ans. and joined in the applause at the end. modesty dddd. sense of humor h. c.II 57 . curiosity ffff. fictional aaaa. Einstein was tired and was not in a position to deliver a lecture. False yyy. Answer the following in a phrase or sentence each. False 2. They left the university with Hans driving. Ans. So. "It is a pleasure to drive a genius like you". Yes.
had presence of mind jjjj. he chose cricket for a profession. Grace scored nearly 55000 runs with an average of 43 runs per match. He had an attractive personality with strong features and long black beard. Although he was a doctor. Alfred. Einstein called Hans a genius because he: gggg. he was a fast bowler.346 runs and also completed his hundredth first class century. c. In addition. He was sixty-seven years old. The most remarkable year for Dr. In what aspect. Describe the physical appearance of William Gilbert Grace in a line or two. He belonged to a family with a cricket background. William Grace found himself in an atmosphere charged with cricket. He was enthusiastic about cricket from the tender age of six. 6 feet and 2 inches in height. He scored 100 runs or more on 121 occasions. What is the record of Grace as a batsman and bowler? Ans.j. Grace. In fact. Hans laughed and replied to the professor that the question was not at all difficult. Dr. He received a testimonial and a letter of congratulation from the Prince of Wales. Ans.II 58 . William Grace died on October 25. ©NIIT Coordinator Guide – Personality Development Programme . had memorized Einstein's lecture iiii. impersonated Einstein hhhh. William was actively engaged in first class cricket. He held the record for the highest individual score for many years. He was a tall man. did not let Einstein down Ans. Grace's career was 1895. 1915. he scored 2.) Solutions 50. They also were cricket players. He was the first one to score a triple century in first class cricket. had presence of mind (Because the passage for the below section is not available in the Student Guide. In that year. What was Hans's reply to the question of the professor? Ans. How did he consider cricket? Ans. m. He had an attack of cerebral hemorrhage a few days before his death. His father and uncles were enthusiastic about the game as his elder brothers Henry. He was about 70 kg in weight. M. should the credit go to Grace regarding the game of cricket? Ans. William Gilbert Grace had a splendid physique. k. and E. What happened to him? Ans. the answers have been researched by using the Internet. n. o. it was so easy that even his driver could answer it. William Gilbert Grace was the greatest and most attractive personality in cricket. His highest score in tests was 344 runs. l.
Isn't it? Ans. 3. He couldn't cope up with the class. Identify the error and correct the same. Can you describe that picture? 7. Ans. He has not given his final exams yet. Ans. He discusses politics. They sing very well. They sings very well. Sugar is available freely in the market Ans.4 The sentences given below are examples of sentences with common errors. He has not yet appeared for his final exams. He couldn’t stay with the class. My sister is getting her ears bored this evening. 2. Ans.Solution to Section 2. Rain is coming very heavily. ©NIIT Coordinator Guide – Personality Development Programme . 6. Ans. My sister is getting her ears pierced this evening. Can you describe about that picture? Ans. 1. She sings well. 8. Doesn’t she? 5. She sings well. 9. 4. Sugar is available for free in the market. It is raining very heavily. Ans.II 59 . He discusses about politics Ans.
©NIIT Coordinator Guide – Personality Development Programme .II 60 . Ans.10. The teacher is delivering a lecture. The teacher is giving a lecture.
The subskills are: Right order of words in a sentence. Writing includes several other fields or subskills. Right order of sentences in a paragraph. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. Explain to the students the importance of proper grammatical usage while writing a document. Although IT professionals do not emphasize on the use of grammar. correct grammar usage is an important and basic subskill of writing. Explain the importance of redrafting a document. Out of all the subskills. you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. You cannot acquire good writing skills in one attempt. 57. Correct usage of grammar. For example. Jimmy has got a ________ (tremendous) collection of stones. 55. Tell the students about subskills such as using the correct sequence of words in a sentence. I am a fan of France Gall. Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. Sting is a _______ (marvelous) singer. Proper usage of punctuation marks. 54. "I particularly like all these _______(bright) colors in your paintings". Writing needs a lot of practice. she's got _______ (beautiful) songs as well. Explain to them the importance of good writing skills. 59. It _______(rare) barks. He ______ (seldom) exceeds 40 mph. 60. he whispered _______ (soft). My dog is very ________ (silent). Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . Ask them to redraft their document according to that checklist. ask them to do the following exercise. I hope it can be mended _____ (cheap). There was a _______(sudden) increase in sales. the students have learned to: Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. Discuss their views and share with them the various ways in which they can improve their writing skills. This will help them in various tasks. She not only sings _______(beautiful). such as preparing presentations. My old car broke down yesterday. Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. Ask the students to write their views on improving writing skills. Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. Introduce the features of good writing skills. using simple and appropriate words. 52. 58. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. To become a good professional. you can use the following approach: Initiate a classroom session by defining writing skills. My father drives ________ (slow). 56.II 61 . He broke the news to her _______ (gentle). it is important for them to learn correct grammar.Chapter Three Objectives In this chapter. Proper format. Ice-cream sales rose ________ (steep) last August. 53. Provide the students with a checklist to help them redraft documents. Appropriate choice of vocabulary. Then. and using correct grammar.
Style. whereas the language of writing consists mainly of complete sentences. It also helps to ensure that the sentences are able to convey the complete meaning. 12. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. format. What are the differences between the language of speech and the language of writing? Ans. Mention the different subskills in writing. Ans. 6. Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. Then. and phrases. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document. 2. 9. Discuss the importance of each one of them. 11. such as but. 8. to combine sentences. that. Grammar: Helps to ensure that the document is grammatically correct. The different subskills in writing are: Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. Sections 3.6 1. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. 7. ©NIIT Coordinator Guide – Personality Development Programme . 4. No. Cohesion: Helps to identify the completeness of a sentence or a paragraph. 10. Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. 2. give them the following checklist for evaluating their report: S.Ask students to prepare a report on any topic. 5. and which.II 62 . 1. words. The differences between the language of speech and the language of writing are: The language of speech consists mostly of broken utterances. 3. Coherence: Helps to identify the appropriate usage of connectors.
In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.
3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.
4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:
Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.
5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.
6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.
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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.
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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:
Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.
Certain steps that can help an individual in improving his writing skills are:
Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar
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the students have learned to: Write paragraphs Write letters Focus Areas To conduct this session. and on the other hand. Discuss the guidelines for letter writing. consequently. Share tips to help them overcome these problems and improve their letter writing. Also. Correct: He threw it out of the window. such as first of all. Discuss the problems they may face. Explain to them the importance of linking devices in a paragraph. Errors in Subject . Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. Past: If I had time. Instruct the students to write letters on specific topics to check their progress. Tell the students about the importance of grammatical accuracy while writing. as given in the Additional Inputs section. Instruct the students to use appropriate vocabulary and correct punctuation. Introduce the students to paragraph writing. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are: Errors in Verb Tense Incorrect: When I came home. format. You can discuss some of the errors that the students generally make while writing. Explain to students the differences between formal and the informal letters. Explain to them what paragraphs are and why are they required. In addition. you can use the following approach: Initiate a classroom session by giving a brief introduction on writing skills. Explain to them the importance of layout and format of a letter. language. I will do it tomorrow. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. Explain to the students the shortcomings in their paragraph writing. List the restrictions imposed when writing formal letters. content. Discuss the importance of organization of the body of the letter. such as coherence and cohesion.Verb Agreement Incorrect: There is many reasons why I can't help you. and organizational pattern of a letter. explain to the students the use of various linking words and phrases. Correct: There are many reasons why I can't help you. and length of the letter. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. whereas. I would do it now. Correct: When I came home. Errors in Tense formation Incorrect: He throwed it out the window. Introduce letter writing to the students. explain what are topic sentences and tell them the importance of topic sentence in a paragraph.Chapter Four Objectives In this chapter. Provide the students with a sample letter. Instruct them to identify the layout. the children still hadn't finished dinner. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. Errors in Conditional Sentences Future: If I have time.II 66 . I would have done it yesterday. Instruct the students to identify the features of a good paragraph. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. if any. discuss the tips to achieve coherence and cohesion in a paragraph. For this. the children still didn't finish dinner. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . In addition. based on format. Present: If I had time.
An adjective describes a noun and answers the ‘what kind’ question. Correct: Texas is bigger than any other state in the United States. Correct: John is absent. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. Example: She is a good cook. Incorrect: The more you practice. For example. Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well. Guidelines for Writing Letters Use the following tips to write a letter: Identify the nature of letter. Errors of Illogical Comparatives Check comparisons to make sure they make sense. Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English: Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. if you are writing a letter to your relative. Incorrect: Everyone on the project have to attend the meeting. Incorrect: Texas is bigger than any state in the United States. and I . Correct: That is the most important reason. but a few of the class are here. it should be formal.Fred. Correct: Of the two books.Fred. and me . Incorrect: The busier you become. Errors in Parallel Comparisons In parallel comparisons. Make sure the correct form has been used. Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. (How easy?) Most adverbs are formed by adding -ly to the adjective.Object Incorrect: All of us . check if the correct form has been used. ©NIIT Coordinator Guide – Personality Development Programme . Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. Correct: The more you practice.were late. Alice. Correct: The young man writes badly. you will get better. lesser time you have for reading. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. this one is best. Example: She cooks well. it should be informal.II 67 . this one is better. Alice. but a few of the class is here. Errors in Pronoun Subject .were late. Correct: All of us . Correct: The busier you become. Jane. Correct: She looked very good. Jane. (How does she cook?) This exercise is relatively easy. If you are applying for a job in an organization. Correct: Everyone on the project has to attend the meeting. the less time you have for reading. the better you will get. Incorrect: That is the most important of any other reason. whether it is formal or informal. Incorrect: Of the two books.
Keep the message short and simple. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. formal letters should be precise and to the point. Security and privacy: • • • Use the 'Bcc' field for multiple recipients. The following parts are included in the body of the letter: • • The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. For example. ©NIIT Coordinator Guide – Personality Development Programme . E-mail etiquette: • • Do not use letters in uppercase. Identify the nature of language and style to be used in the letter. Avoid describing legal or controversial issues. Identify an appropriate length for the letter. Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages: Clarity: • • • • • • • Use an appropriate subject line. Use an appropriate greeting. Ask the students to draft a letter and then assess their progress based on the following parameters: Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. Avoid using angry or offensive language. 'Bcc' field: 'Bcc' stands for blind carbon copy. Closing: It includes the conclusion or the summary of the message. Proofread and check spellings before sending the message. Detailing: This is the actual content or body of the message. The header contains the recipients' addresses.II 68 . Use business English. Use standard font and color. The layout of the letter makes the first impression on the receiver of the letter. The header of the e-mail message contains the following fields: 'To' field: The recipients' e-mail IDs are written here. you can use abbreviations and symbols. The organization of the body of the letter is also very important. If you are writing an informal letter. while the body comprises the main message. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. Avoid describing highly confidential issues. For example. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. do not use abbreviations and symbols. if you are writing a formal letter. 'Cc' field: 'Cc' stands for carbon copy. Quote accurate data/facts.
Avoid using chat language. b.• • • • Avoid sending spam or unsolicited mass mails. A paragraph revolves around one main idea. A Paragraph is a group of sentences. Avoid humor. Do not send e-mail messages to discuss confidential matters such as disciplinary action. and sarcasm. A topic sentence is the sentence in a paragraph that explains the main idea. It is used to arrange content into small. Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. It is important because all the sentences in the paragraph are directly related to it. ©NIIT Coordinator Guide – Personality Development Programme . jokes. acronyms.II 69 . What is a paragraph? Ans. easily readable bits. What is a topic sentence? Why it is important? Ans. and emotions. conflicts. and personal complaints about coworkers.
Sending mails by post may be expensive. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. and at the end of the day we are as stuffed (full) as the turkey. 4. My relatives also make vegetables.5. Everyone eats more than usual. 64. Examples of linking devices are first of all. In my family everyone brings a special dish for the thanksgiving meal. salads. They prepare many traditional foods such as turkey. In both email and post. Thanks giving is a family celebration. Linking devices are words or phrases that are used to connect two or more sentences. and at least four pies. the information received can be forwarded to another destination with some addition in the content. They are similar in some respects but differ in others. 61. 63. They help establish a relationship between two sentences. and whereas. a mixture of bread and spices. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. For example. large information can be sent from one place to another. My aunt bakes a turkey and fills it with stuffing. What is cohesion? Why is cohesion important in a paragraph? Ans. They prepare many traditional foods such as turkey. 3. and at the end of the day we are as stuffed (full) as the turkey.c. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. 62. 2. 65. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph. Ans. The sentences should be arranged in the following order: 1. 7. 67.1 Write paragraphs on the following topics: 1. 2. sweet potatoes and cranberry sauce. What is coherence? How is coherence achieved in a paragraph? Ans. on the other hand. My aunt bakes a turkey and fills it with stuffing. e. salads. ©NIIT Coordinator Guide – Personality Development Programme . It is also an important feature of paragraph writing. This organization of data is not possible in the case of post. E-mail and Post are similar in some respects but different in others Ans. The content that is sent or received may be formal or informal. Thanks giving is a family celebration. d. 5. depending on the distance and the quantity of information being communicated. the speed at which e-mail is transferred from one place to another is much faster than post. e-mails are free of cost but post is not. In addition. On this day the Americans remember the first thanksgiving feast of the early American colonists. E-mail and post are different means of communication. However. Coherence means logicality. What are linking devices? Why are they important? Ans. a mixture of bread and spices. 66. and at least four pies. Cohesion means unity of thought.II 70 . Everyone eats more than usual. In my family everyone brings a special dish for the thanksgiving meal. The receiver can use the information sent by e-mail and can manage the data easily. My relatives also make vegetables. sweet potatoes and cranberry sauce. Solutions to Section 4. Later. 6. It is an important feature of paragraph writing. On this day the Americans remember the first thanksgiving feast of the early American colonists.
K. E-mail can carry files in the form of attachments. Two fax machines are required to send and receive messages. In contrast. e-mails enable us to send large amounts of data and stored it for future reference. 7. Solutions to Section 4. the transmission speed is slow as compared to fax. persons can only read the messages written by the sender. Telephone communication is entirely different from that of a post Ans. Post provides simple communication. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. Ans. whereas fax provides electronic communication. Fax also converts messages into electric signals that can travel through telephone lines. Email is preferable for many reasons Ans. Both telephone and fax use telephone lines to send and receive messages. A message sent through post is delivered to the receiver in many days.5. The transmission speed for both is very high. In a telephonic conversation. In addition. Both fax and e-mail are modern means of communication but are different from each other is several aspects. They both provide a moderate level of security. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. It is very easy to manage data because e-mail enables you to send the same information to different users easily. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form.2. In telephonic communication. However. the person can hear the voice of the other person whereas in post. 6. In e-mail. E-mail and Telephone differ in many ways Ans. you need a fax number to identify the fax machine at the receiver's end. whereas a message sent through fax is delivered within a few minutes. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. Electronic communication. E-mail is a much better medium of communication in comparison with other transmission methods. 3. e-mail can be shared among various users efficiently and effectively. Both e-mail and the telephone are means of communication but differ in many ways. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . The usage of telephone is more convenient as compared to e-mail.2 1. The telephone and fax are similar to each other in many aspects. Fax is very different from an email Ans. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. The telephone converts sound signals into electric signals. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. Telephone and fax share certain common features Ans. The transmission speed of the telephone is very high as compared to the transmission speed of post. A message sent through post needs a postal address to reach its destination 4. E-mail allows various users to send large amounts of information to the other users. which can be transmitted over the line. The telephone and post are different means of communication. because of its speed and broadcasting ability. However. Post and Fax are different in many respects Ans. City Public School R. there is direct one-to-one interaction. post allows you to send and receive a large quantity of information. 5. To send a fax. data can be managed more easily in e-mail. Post and fax are different in several respects. which is not possible in the case of telephone. Post is cheaper but slower than fax.II 71 .
The Principal will read out the annual report highlighting the achievements of the school in academics and sports. Yours faithfully. The drains are open and keep overflowing with garbage and dirt. are left to rot and stink. Due to nonavailability of pure drinking water. I hope you be able to spare some precious time from your busy schedule and grace the occasion. Ans. These are areas where VIPs and the rich reside. the residents have become easy victims of water-borne diseases.II 72 . Your presence shall be a source of inspiration to the students. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . inhabited mostly by low-income groups. 2005. There are certain parts of New Delhi. school leader of the City Public School. colonies like Nandnagri. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. Our principal will preside over the function. The residents fear outbreak of diseases anytime. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. south Delhi. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. which are more cleaner. Heaps of dirt keeps lying on the streets. is not paying equal attention in providing civic amenities to the residents of different parts of the city. particularly. In contrast. It is unfortunate that the Municipal Corporation. It will be a privilege for us to have you as our chief guest for the annual function. Supply of water is very irregular and inadequate. Delhi. spacious. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area.The District Collector Delhi Subject: School Annual Function invitation Sir. Thanking you. James School Leader 2. I am James. Our school is going to hold an annual function on 25th Sep. and greener due to regular maintenance.
I have submitted Parul Sharma's certificate in the university office.Sc. I request you to ask the concerned staff to send my certificate as soon as possible. which belongs to Parul of B.Sc. Subject: Received wrong set of certificates Sir. had appeared in the B. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones. a student of XYZ College. Yours faithfully. Unfortunately. I am facing a great amount of inconvenience due to the nonavailability of my certificates. My roll number is 0234567.II 73 . IT (I) year. IT (II) year Roll No. Adhiraj Singh B. IT (II) year examination. I have received the certificates for Roll Number 134567. 0234567 ©NIIT Coordinator Guide – Personality Development Programme . I.3. Ans.Sc. Adhiraj Singh. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi.
I need to buy certain books and submit the fees for the new session. John ©NIIT Coordinator Guide – Personality Development Programme .E. Do take good care of yourself. Hope you are doing fine. Mata Gujri Hostel Balawala Dehradun 14 sep. For this.4. Our session has started and I too am trying to adjust to the new life. Yours lovingly. This is the first time you have been staying away from home. I came to know from your brother that you are staying in a hostel. In case you get time. Ans. You will be glad to know that the results of the annual examination are out and I have passed with distinction. Imagine you are staying in a hostel. I have made a few friends. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. But I really wish we were in the same college. course. I can’t wait to meet you during the upcoming vacations. Ans. as we would have enjoyed our college life as we enjoyed our school days. . Rest is fine here and please do reply as soon as possible. Firstly.000/-. 2. Fortunately.E.II 74 . 2005 My dear Dad. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B. please do come and meet me. The first few days are tough. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. My new session will be starting in the month of April. I need to purchase stationery. I will be able to meet all my requirements if you can send me Rs. How are you? I hope all of you are doing well at home. I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari. This would have made lot of difference. Yours affectionately. course in Faridabad. In addition. XYZ 5. so you must be feeling homesick.
Ask the students to take a reading ability test by reading the comprehension given in Section 5. Explain to the students. Explain to the students that reading involves comprehending and understanding a written document. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. Understanding nonverbal signals. It also involves drawing inferences. These include elements such as fonts. italics.4. Understanding the text structure. Then. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. Tell them how reading improves one's perception and develops the thinking process. the students should be able to understand the purpose and general content of the text. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time. Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section. Explain the difference between direct and indirect speech while reading. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas. Discuss what is reading and what are the various types of reading. they can go for surface level reading when reading for pleasure. making comparisons. ©NIIT Coordinator Guide – Personality Development Programme . Understanding the paragraph structure. ask them to attempt the relevant questions.II 75 . bold typeface. the students should read the complete text slowly and carefully to identify the relevant information. This process is known as scanning. In this process. Explain the importance of reading and how it can improve one’s personality. Tell the students that effective reading can be understood as a scientific process that involves: Skimming and scanning. Tell the students that reading refers to the ability of understanding any written language and is central to any profession. they should also concentrate on nonverbal signals. and asking questions. This skill is utilized more than the other communication skills of writing and speaking. However. Anticipating and determining the meaning of words. the students have learned to: Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. underlines. and various layout features. you can use the following approach: Initiate a classroom discussion by explaining the importance of reading in our daily lives. the benefits of the ability to read well.Chapter Five Objectives In this chapter. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. After skimming.
paragraphs. chapter. Subheading: Presents a brief summary. Reading means understanding text. and summary. The heading indicates the subject matter being discussed in a particular document. Understanding the Structure of Text The structure of a text consists of various parts. which can also be used within a paragraph. The second part: Consists of sentences that develop the main idea of the paragraph. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences. Captions: Represent comments on figures. Determining the function of the word: Understand the function of the word in the sentence. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. examples. or section. On an average. ©NIIT Coordinator Guide – Personality Development Programme . These sentences may contain arguments. or an adverb. Each paragraph deals with one aspect of the subject. how is it related to the other words in the sentence. Determining the relation: Understand the relation.II 76 . or section. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability.These layout features are: Heading: Refers to the title at the top of a document. each paragraph can have its own subtitle. therefore. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. and other supporting evidences. The number of sentences and words in a paragraph depends on the subject. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. if any. What is reading? Ans. page. The introduction part mostly informs the reader about the content of the document. that is. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. the students should look for the following clues and indications: Determining the word class: Understand if the word is a verb. details. between that word and a word that is familiar to them. paragraphs contain between 75 to 150 words. The conclusion part puts the subject matter in the right perspective. such as title. explanations. To anticipate the meaning of a word. a noun. Figures: Represent pictorial representation of an idea or a concept. It is an important part of communication. Most texts start with a title and sometimes a subtitle. A paragraph consists of the following parts: The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. an adjective. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. Paragraphs are linked in a logical way by link words. or an explanation of a particular section or chapter. an introduction.
would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. They are: Ans. To help students determine what to read and how to read. Ans. So. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). Why is reading important? Ans. Reading is done for a variety of purposes. Ans. 6. B ©NIIT Coordinator Guide – Personality Development Programme . it is not considered as reading. such as preparing for examinations. 2. Why is loud reading not 'reading'? Ans. Reading is of two types.2. What are the different kinds of reading? Ans. "make the best of the opportunities". according to the author. Reading is important to understand any piece of text. Reading has many advantages. and critical evaluation of the relevant content. Loud reading seldom leads to understanding the content. learning a subject. Solutions to Check your Progress 2 1. refer to? Ans. To encourage students develop a reading habit. Deeper level reading involves concept forming. and seeking pleasure. surface level reading and deeper level reading. Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. Who will be able to make the best of the opportunities? Ans. we make notes. Who. Usually. The two purposes of this lecture are: Ans. Reading is an important communication skill. Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. 5. 3. Surface level reading is done mainly for pleasure. 3. 4. What does the phrase. gaining information. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities.II 77 . interpretation. 4.
you can improve your vocabulary. 10. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text.II 78 . We develop concepts. 9. Do you agree with the view. 8. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. the passage suggests that reading helps to improve writing skills. Do Indians have a good opportunity for exposure to native variety of language? How? Ans. Yes. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. which leads to an improved personality. Yes. Why does the speaker say that reading is a good source of entertainment? Ans. For both these requirements. 7. Yes. magazines. 11. I do agree with the view that reading helps improve writing skills. We read newspapers. Yes. the speaker emphasizes the need for exposure to the native variety of English to non-natives. ©NIIT Coordinator Guide – Personality Development Programme .We do not develop concepts. As a result. This is because getting the reading material in printed manner in the native language is very easy. Refer to Unit 7. and a whole lot of other things. For writing impressively. Printed books in the native language are easily available and are within the reach of a common man. We read textbooks and other related books. Reading a novel helps us to develop a wider area of perception and a coherent thought process. you will be able to write more impressively. Does the speaker emphasize the need for exposure to the native variety of English? Ans. Yes. Indians have the good opportunity for exposure to the native variety of language. reading is a must. How does reading a novel improve one's personality? Ans. Slide2 supports this view. Why? Ans. By developing your reading habits. one should have a deeper understanding of the topic and a good vocabulary. 12.Presentation and Public Speaking.
17. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully. One should not read without interest because the reader will not be able to understand the piece of text in such a situation.. In addition. Mohandas was impressed by Sheik because he was tall and strong. according to the author. Solutions to Check your Progress 3 1. 14. yet he was much impressed by Sheik. What does the speaker suggest to the students to read. Which benefit of reading.. 3. 2. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. 16. Why should one not read without interest? Ans. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. Mohandas was against telling a lie to his mother. Can you add to the list? Ans. What did the Sheik advice Mohandas? Ans. ©NIIT Coordinator Guide – Personality Development Programme . 'Sheik had a bad reputation. Sheik advised Mohandas to eat meat if he wished to grow tall and strong. Name some material that people need to read on a day-to-day basis? Ans. 15. is not known to many people? Ans.' Why was Mohandas impressed by the Sheik? Ans. As a result. the reader will not be able to recall the text when he or she needs it. These two aspects help in maintaining good social interaction. people who regularly read newspapers. People should read newspapers and magazines on a day-to-day basis. Why? Ans.II 79 . Reading improves our personality and general awareness.' What was Mohandas against? Ans. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression. 'He was not against eating meat. The development of thinking processes is a benefit of reading that is not known to most people.13.
Write the letters indicating the six true statements in your answer book. The experiment conducted by the Wright brothers enabled humans to fly. People who had put up the exhibition bought a ticket for Nehru.4. Against whom were the Indians fighting? For what? Ans. which agree with the statements in the passage. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. The Congress held a meeting in Kakinada in 1923. Solutions to Check your Progress 5 1. Solutions to Check your Progress 6 Read the following sentences. What did the Congress do in Kakinada in 1923? Ans. Solutions to Check your Progress 4 1. canvas. The little girl in the story was Durgabai. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. 2. These are among the six sentences. Who bought a ticket for Nehru? Ans. How was the plane made by the Wright Brothers different from the modern planes? Ans. The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . Ans. which are related to the passage. How the experiment was conducted by the Wright Brothers an important event? Ans.II 80 . 5. Why did Mohandas have to steal money? Ans. The planes of today are made up of Magnalium. 2. 3. 4. Mohandas stole money to buy cigarettes. What was the important thing the Wright Brothers did in 1903? Ans. 3. Indians were fighting against the British to gain freedom. Who was the little girl in the story? Ans. The plane made by the Wright brothers was made up of wood. The Wright brothers made the first aeroplane in 1903. and wire.
Peter asked me to show him the way to Lal Bagh. Peter said. "Did you pay my fee yesterday?" Ans. 7. Sita said. 2. "I hate to go late." Ans. They said. 5. 1. The child exclaimed that it was a long snake. "Why have you given me only 3 marks for this answer?" Ans. Sita asked me why I had given her only 3 marks for that answer. 3. He admitted that he hates to go late.II 81 . "Will you please show me the way to Lal Bagh. Mary said. Govind said. ©NIIT Coordinator Guide – Personality Development Programme ." Ans. Mary requested me to lift that bag for her. They said that they will not to go to the computer center from the following day.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech. The child said. "Can you kindly lift this bag for me. He said. 6." Ans. "We do not go to the computer center from tomorrow. Govind asked me if I had paid his fee the previous day. "Oh! What a long snake!" Ans." Ans. 4.
Absent-minded dreaming while awake. A period marked by distinctive character or reckoned from a fixed point or event. A purposeful or industrious undertaking (especially one that requires effort or boldness). Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. Free from emotional agitation or nervous tension. express moral judgments. Absence of light or illumination. Burdened psychologically or mentally. "You should report by 5 o' clock in the morning. the state of being held in low esteem. The teacher ordered all the students to submit the record notes by the following evening. She rued the fact that she had answered all the questions incorrectly in the exam. concerned with worldly rather than spiritual interests. the tangible substance that makes up a physical object. having an exaggerated sense of selfimportance. Solutions to Section 5. also write the other possible meanings for the same word." Ans. 9. dignified manner or conduct. Characteristic of false pride. The officer ordered his subordinates to report by 5 o' clock in the morning. The teacher said. to change location. Secondly. "What a pity I have answered all the questions wrong in the exam!" Ans. given formally or officially.4 1. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. "All of you should submit the record notes by tomorrow evening. The officer said to his subordinates. presented. given as a gift.II 82 . She said. Ans. have an emotional impact upon. 10. Absence of moral or spiritual values. proceed.8. ©NIIT Coordinator Guide – Personality Development Programme . relevant information or interconnection." Ans. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter.
Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. according to Nehru. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. Characterized by absence of emotional agitation. quietly or secretly. and history becomes stirring and epoch-making. Completely clear and fine. ©NIIT Coordinator Guide – Personality Development Programme . ordinary men and women become heroes. 2. Ans. and then even simple. w. Letter was not sufficient to convey all his thoughts. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. u. Why was Nehru not able to convey everything that he wanted in his letter? tttt. He did not have time to write uuuu. The ten comprehension questions covering the entire text are: 68. who came to Karnasuvarna. wwww. He was weak. s. Ans. vvvv. x. Live (in a certain place). A deceptive manoeuvre (especially to avoid capture). to avoid being observed.II 83 . what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. In prison one cannot write long letters. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. elevated in nature or style. The ten multiple choice type comprehension questions covering the entire text are: 69.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. q. t. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. r. v. 3.
Indira Gandhi bb. to argue ddddd. Letter was not sufficient to convey all his thoughts. For trade aaaaa. Napoleon Bonaparte lllll. My Experiments With Truth sssss. Indira Gandhi ggggg. For knowledge zzzz. c. For knowledge z.II 84 . Sarojini Naidu Ans. Indira Gandhi was inspired by the story of: jjjjj. For touring India Ans. to discuss eeeee. Who started the Russian Revolution? nnnnn. Jeanne d' Arc mmmmm. Jesus Christ kkkkk. Lenin ooooo.Ans. To whom is this letter addressed? fffff. Mahatma Gandhi hhhhh. Godan ©NIIT Coordinator Guide – Personality Development Programme . y. Mussolini ppppp.Adolf Hitler Ans. to read Ans. Abraham Lincoln qqqqq. Geetanjali ttttt. to give sermons ccccc. a. b. Kamla Nehru iiiii. The best way to distinguish between right and wrong is: bbbbb. Jeanne d' Arc cc. Stalin Ans. c. Which is the most famous book of Nehru? rrrrr. to discuss aa. a. Why did Hiuen Tsang come to India? xxxx. For adventure yyyy. The Discovery Of India uuuuu. Lenin dd. d.
it is evident that Nehru loved his daughter deeply. c. None of these Ans. 1917 gg. he reaches out to her from the prison through a letter. Instead of the usual material presents. Tihar jail gggggg. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. Her mother yyyyy. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. Andaman and Nicobar Islands eeeeee. 1914 Ans. and Mahatma Gandhi. 5. On her birthday. According to Nehru. If she ever found herself in doubt. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. c. Nehru himself wwwww. Indira Gandhi was born in the year: zzzzz. Nehru reminded Indira of heroes such as Jeanne d’ Arc. Write a paragraph on Nehru's love for his daughter based on this letter Ans.Ans. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. and told Indira that she should stay inspired by such people and serve her country.II 85 . Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. Sarojini Naidu Ans. Ans. 1917 bbbbbb. Nainital ffffff. she should never do anything in secret as if she had something to fear or hide. Bapuji xxxxx. the best friend of his daughter could be: vvvvv. The Discovery Of India ee. Nainital 4. he sent her invaluable advice and his blessings. Where was Nehru imprisoned? dddddd. 1921 cccccc. Lenin. Her mother ff. b. Naini prison. b. Naini prison. 1923 aaaaaa. ©NIIT Coordinator Guide – Personality Development Programme . Write a summary of the letter without losing meaning of the text in about 150 words. Through this letter. Like a good father. He advised Indira that the best way to find out what is right and what is not is by talking and discussing.
6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:
This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.
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Chapter Six Objectives In this chapter, the students have learned to:
Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions
Focus Areas To conduct this session, you can use the following approach:
Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:
Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.
After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"
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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:
Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility
Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.
2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.
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It tells us how little incidents can make huge changes in our life. 4. Just to make his child happy. Solution to Section 6. 5. The moral of this story is that determination is as important as taking the initiative to achieve a goal. ©NIIT Coordinator Guide – Personality Development Programme . he went to a different city to board a train. The stranger woke up early in the morning. The stranger. The stranger hated children because his wife died while giving birth to their first child. subconsciously knows that his belief is baseless. and tries to fight it by going and waving back at Schwamm’s son. develops feelings for the little boy and does the same just for the sake of his happiness. Ans. One man. said goodbye and got down at the station. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. not even a single passenger from the train waved back. Write a critical appreciation of the short story in about 100 words. it was not true that the stranger did not like small children at all.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. The happiest person at the end of the story is Schwamm’s son. who regains hope and faith in everything because finally a man waves back at him.II 89 . and waved his hand in response to the small child. He loved his child a lot. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. Ans. who dislikes children because of his wife’s death.3. However. The blind man started talking to the girl in a very friendly manner. Comment on Schwamm as a loving father. The train halted at Saharanpur. The father was keen to make his son happy. The story revolves around a small kid. boarded the train. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy. The girl collected her things. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. Schwamm was a very loving and a kind-hearted father. Schwamm decides to board the train to wave at his child. inspite of his past happenings. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. 6. What is the central idea of this short story. Is there any message by the author? Ans. Why did the stranger hate children? Did he really hate them? How do you know? Ans. who is very sensitive and emotional. The stranger thought that the kid was the reason for his wife’s death. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. Just for his child's sake.
Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme .II 90 . 1. The school is reopening on August 1. When is the school reopening ? 4. Ans. Ans. Has Ram paid the telephone bill ? 2.5 Convert the following statements into interrogative sentences. Mary did not come to school today. Ram has not paid the telephone bill. Ans. Did Mary came to school today ? 3. Ans. 2005. The suicide bombers escaped from the police.Solution to Section 6.
organize the material around the objectives. Explain to the students the importance of using visuals in a presentation. you need to: Limit the content to a few key points: The content of the presentation can be chunked into key points. which helps in modifying the presentation according to the response of the audience. Tell the students that analysis must be carried out throughout the presentation.Chapter Seven Objectives In this chapter.II 91 . quotations. the objective of the presentation needs to be clear. Tell the students to follow the method with which they feel comfortable and confident. or questions to capture the attention of the audience. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. Explain to the students the various methods of delivering a presentation. the students have learned to: Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. Body In the body. you need to: Capture the attention of the audience: Use jokes. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. Tell the students to use body language as an additional support. and background knowledge should be made before the presentation. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section. The content and the style of presentation should match the objectives. Each slide should contain a maximum of six points. ©NIIT Coordinator Guide – Personality Development Programme . They should look confident and establish good eye contact with the audience. Discuss the advantages and disadvantages of the various methods of presentation. The structure of a presentation consists of three parts: Introduction Body Conclusion Introduction In the introduction. sex. Inform the students about the importance of organizing a presentation. Tell them how visuals can help them in making a presentation successful. Writing a content outline before the presentation helps present a structured presentation. you can take the following approach: Explain the various steps that the students should follow to create a successful presentation. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. stories. Tell the students that rehearsals must be conducted before delivering the final presentation. Tell the students that further analysis of the audience in terms of age. nationality. After the objectives have been clearly established. Explain the importance of body language while delivering a presentation. Preview key points: The key points of the presentation should be mentioned in the introduction. Discuss the structure of a presentation. Explain each point adequately: Any point that may be new to the audience should be adequately explained. Then. Structure the information properly: The information must have a logical structure and order. brainstorm and collect all the relevant material. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided.
1 4.2 5.3 5.1 3.3 2. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success. This also ensures a quick revision of the content. Conclusion In the conclusion. No.1 2 2. Ask the students to give a PowerPoint presentation.5 6 6.2 4 4. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved. Ensure that the ideas keep flowing: One key point should lead to another. however. stress.2 5 5. audible voice Used correct pause. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . 1 1. You might be having complete knowledge of a subject.4 5.1 2. you need to: Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out.II 92 .5 3 3.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear.1 5.4 2. A logical flow will also help in easy transition from one topic to another. Explain to the students that lack of performance does not necessarily mean lack of knowledge. Encourage questions: Questions should be encouraged at the end of the presentation.1 6. Evaluate the presentation on the basis of the following parameters: S.2 2. Any doubts can be clarified at this time. lack of confidence and presentation skills can result in poor performance.
charts. graphics. Use visual aids appropriately. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. At any point of time. They can be used more than once. Follow certain guidelines while delivering the presentation. Markers of different colors can be used on a whiteboard to write or highlight information on the board. They are cheap and affordable. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text.S. the students need to: Structure the content logically. bullets. types. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. Prepare for the presentation well in advance. ©NIIT Coordinator Guide – Personality Development Programme . Common Visual Aids The commonly used visual aids are: Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors.1 8 8. transparent plastic.II 93 . charts. font sizes. 7 7. Handouts: Data in the form of figures. or additional data. the presenter can flip back to a previous page and refer to it. Posters: Posters are large sheets of hard paper and can be used to depict pictures.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. No. and styles in a presentation. Dress appropriately. Use effective strategies to remember the content. They are attractive to look at and are cost effective. and are made of a thick. or diagrams that does not fit in the transparency are distributed to the audience as handouts. Whiteboard: A whiteboard is similar to a blackboard.
II 94 .©NIIT Coordinator Guide – Personality Development Programme .
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