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Coordinator Guide – Personality Development Programme - II 1
CH A PT ER - SPEC IF IC IN PU T S: P A R T - I
Chapter One Objectives In this chapter, the students have learned to:
Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning
Focus Areas To conduct this session, you can take the following approach:
Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.
Coordinator Guide – Personality Development Programme - II 2
Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.
Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.
Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:
Coordinator Guide – Personality Development Programme - II 3
David also suggested John to include some examples in the script. This project involved developing a course about the basics of HTML. and images for the frames. ©NIIT Coordinator Guide – Personality Development Programme . and then wrote the script. divided the content into lessons. Only Ashish was authorized to install the audio software. created the buttons. He also wrote the script for the project. Monica. John asked Monica to modify some pictures. As a result. he suggested that the buttons should be placed a bit lower so that the correct answer. Chris was busy coding for the course. sidebars. Chris changed the pixel values of the buttons. David gave John ideas to improve the readability of scripts. David manually checked all the templates and gave suggestions to improve the usability of the templates. Team members from various departments where part of the project team. John listened to the freshly-prepared audio and checked it against the script. Sheila made several phone calls to voice-over artists and fixed dates with them. He researched extensively on the Internet. He wrote a large volume of code and checked the templates several times for errors. He found a few mismatches and asked Sheila to rectify the errors. She asked Ashish to install it. read books. The team members were assigned different roles and responsibilities. John also coordinated with Monicato discuss the various ideas for the kinds of images to include. John also shared the script with David. After the templates were finalized. For example. arrows.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. John created the course by putting the content in the checked frames. did not overlap the button. to make it more effective. Sheila needed the audio software to edit the same. when displayed. Meanwhile. who loves working with colors. John also mailed Sheila the script for which the audio had to be recorded. The project plan was made and shared with all the stakeholders.II 4 .
and Corel Draw. and working as client support representatives. and maintaining detailed instructions. Web banners. Network Administrator: A network administrator manages the network of the organization. analyzing source systems and business requirements. content developers provide technical support to end users. or help desk technicians. These programs specify instructions for computers to perform various functions. Content developers: A content developer is responsible for writing and modifying programs. Some of the common responsibilities include installing and maintaining software.II 5 .Based on the given case study. providing in-house software training. presales and services organizations. creating logical and physical data models. Web designers use software such as Photoshop. ISV partners. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. Some of the other responsibilities include leading projects. and the customers. Sound engineers: A sound engineer mixes and synchronizes music. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. Illustrator. System administrators: A system administrator manages the hardware of computers and networks in a company. ask the students to identify the roles involved. websites. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. In some companies. interfaces for intranets. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization: Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. Programmers: A programmer is responsible for writing. identifying business rules. or sound effects. personnel. A computer programmer may be required to use various computer languages. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. customer service engineers. graphics. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. The network administrator should be accessible at all times to solve problems related to networks. the system administrator may also be responsible for providing training on support skills to the IT personnel. Web designers: A Web designer designs Web pages. In addition. voices. and other requirements for Web-related products. Fireworks. ©NIIT Coordinator Guide – Personality Development Programme . The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. The content developer may design applications for various technical and commercial users. testing. which are called programs. and business processes. The system analyst helps the organization get the maximum benefit from its investment in equipment.
Tech. He offers his support and advice when required.II 6 . He has also worked at Smart Developers as a technical writer for one year. Short-term professional goals refer to the goals to be achieved within two to three years. Ans. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. 2. While working at Smart Developers. and is currently working as a software developer at Technology Systems. your professional satisfaction level is low and you should look forward to improving your job conditions. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements. He constantly evaluates his surroundings and analyzes situations. He regularly organizes technical fests and seminars. Prepare a brief self-portrait of yourself for a professional career. Don is an avid sports person and has represented his college cricket team at the university level. Write about your short-term and long-term professional goals. However. he is not confident about his communication skills and is not comfortable doing sales. He is very innovative and takes initiative in all the functions related to his field. Don is also good at supervising tasks because he has excellent monitoring skills.Solutions to Chapter One Questions 1. he won the first prize in technical writing. If you have responded with a 'No' to most of these elements. ©NIIT Coordinator Guide – Personality Development Programme . Ans. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B.
): Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4. Ans. Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list. List your strengths. Ans. as shown: S. List your weaknesses. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme . create a table with three columns. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3. Ans.No. To prepare a self-improvement plan. These goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain. which achievement has given you immense satisfaction? What.Long-term professional goals refer to the goals to be achieved after at least five years. 1. 2. which job or position would you like to attain? In your past.): Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5.II 7 . what do you want most from your job? If you were granted a wish. according to you. Long-term goals are derived from the vision of the person. Prepare a self-improvement plan for the next five years. Select your strengths from the following list (This is not an exhaustive list. 3.
©NIIT Coordinator Guide – Personality Development Programme . describe yourself as well as your prospective life partner. 2. which talks about pursuing one’s dreams. she tends to ignore her health care routine and this results in fatigue and depression. 7. List negative personality traits that you don't want your spouse to have.II 8 . prepare a portrait. he should enjoy participating in sports activities. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. 6. Similarly. Besides working hard. 14. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. 18. Ans. she accepts it gracefully and works towards removing her weaknesses. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. 17.No. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions. 4. 4. 10.Tech. 20. and should have strong management skills. He should preferably be an M. 16. She works as a manager in an organization. 5. He should have good leadership qualities. 9. He should always work towards building healthy professional and personal relationships. She gets inspired by reading 'The Alchemist'. If you are single. 13. She is disciplined and loyal towards her work. What type of people irritate you? List the moral values that you abide by. However. He should always exude high energy levels. 15. He should be an avid reader and should constantly update himself with new technologies. you can create a word portrait of your prospective life partner by answering the following questions: 11. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. A sample portrait is given below: Donna Bard is a kind hearted and honest girl. 3. List the minimum standard of performance that your prospective spouse should achieve. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. If any feedback for improvement is given to her. He should aim for a peaceful and prosperous life. 12. She always strives to improve. 5.S. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. She works hard and is known as a motivating team player. 8. You can create your personal word portrait by answering the following questions: 1. 19.
values. To do this analysis. Tell the students that to target a suitable job.II 9 . and special achievements as mentioned in their bio-data. After this exercise. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. the students have learned to: Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. ©NIIT Coordinator Guide – Personality Development Programme . Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. This information is provided for you in the additional inputs section. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. Give the students a list of desirable qualities that organizations look for. This exercise will help the students assess their personality. it is necessary to analyze the job opportunity and ensure that it matches their expectations. Tell the students that it helps to know the various characteristics of interviewers. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. it is very important for them to analyze the job opportunity. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. you can take the following approach: Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview. which is common in all the organizations. start with discussing the screening and selection procedure. you can tell the students about the different types of interviews that are conducted. Ask the students to make a list of all the educational qualifications.Chapter Two Objectives In this chapter. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. as given in the additional inputs section. trainings taken. To prepare students for the interview. skills. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. At this point. The bio-data is the most important document in the interview. Tell the students that before they apply for any job. and abilities. projects.
Give students time to research all information. Instruct the students to draw a table with two columns. Future plans of the company 7. Products and services 3. Sit straight and alert. tell them to fill in the information in front of the respective factor in the table. Maintain regular. ask them to refer to the company's website and brochures to gather more information. Position offered 10. Relax! Don't rush through the interview. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. Others may find that the job opportunity does not seem to match their expectations. Give a formal smile. ask them to select the job opportunity they think will match their expectations. always remember to: Shake hands firmly with the interviewer. look at their self assessment and career planning analysis. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. attentive eye contact. Job safety 11. Ask such students to select another job opportunity article and repeat the exercise. ask them to assess it keeping in mind the 15 factors given to them. Tips on Body language During an interview. Type of work 12. Agreement contract/service bond 15. Then. Remuneration/perks 14. Any news-making issue in the past 9. Mirror the interviewer's techniques. Competitors 8. students who have been able to tap the job opportunity of their choice will be happy with the outcome. and discuss the same with their friends. After all the students have selected at least one job opportunity. Number of employees 5. as shown: Expected Factors 1. Background of the company 2. Annual turnover 4. ©NIIT Coordinator Guide – Personality Development Programme .II 10 . At the end of this exercise. Qualities required 13. Then. Keep your hands on your lap. Location 6.
Involves questions that are often framed beforehand. Is cost-efficient and less time-consuming. an on-the-job specialist. Can be held for all posts and for all levels. the time available. Involves questions that are asked on the area or field each interviewer represents. Provides an interviewee several chances to present his/her abilities and skill set. Features a selection process that is based on the collective input of several people. Is a convenient and speedy method of recruitment. managers.Types of Interviews Different types of interviews are used in different situations. and occasionally. Is usually conducted by the government or large organizations. A board interview: • • • • • • A rotational interview: • • • A walk-in interview: • • A phone interview: • • • • • A video interview: • • • A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme . and the cost that the organization wants to incur on the interview process. depending on the factors such as the job profile. Involves direct assessment of the interviewee by the interviewer. Is an interview between one interviewee and a panel of two or more interviewers. Involves presentations by companies who want to recruit the students. and special software. The various types of interviews are: A one-on-one interview: • • • • Is an interview between the interviewee and one interviewer. May be scheduled or unscheduled. Is conducted over the phone. Has personnel representatives.II 11 . Is usually used to screen interviewees. Has a set of fixed questions for all interviewees. Is conducted over the phone line by using a microphone. Is an interview of a candidate by different interviewers separately. Could involve walk-in interviews. The number of interviewers may vary. a video camera. May be conducted for candidates residing in a different country or at distant locations. Is conducted by companies at the campuses of various colleges and universities. Can serve as a platform to check validity of information in the resume. Has a fixed evaluation scheme to assess the interviewees. Requires participants to appear for selection tests. Is usually used to screen interviewees. a psychologist in the interviewer panel. Usually involves each interviewer targeting a particular aspect of the interviewee's skills.
Marital status 11.co. Here is a sample bio-data: Bio-Data 1. 21-D.V. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A.10.permanent : 410. Academic qualifications Sl. Address . Faridabad (HR) 5. Add a cover letter or note mentioning the code number and other details specified in the advertisement. Surya Apartments. Faridabad (HR) 6. Period From to : raovinay10@yahoo.II 12 . 24 : 410.24 First First First ©NIIT Coordinator Guide – Personality Development Programme . 81. Faridabad M. Age 4. Limit the bio-data to two pages.M.S. Date of birth. Ans. 21-D.Engg. No. Name of the post 2.2 65. Give a consistent and symmetrical look. 2. Use terms and phrases relevant to the industry.Solutions to Chapter Two Questions 1. 3. Address . Name 3.A.1981. Father's name 9.present : Software Engineer : Vinay Yadav : 10. Surya Apartments. Prepare a good bio-data of yourself.3092391 7. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam.66 78. E-mail ID 8. The following guidelines needs to be followed while designing a bio-data: Avoid spelling and typing errors.V. Telephone numbers : 0129 . 14. Use simple and concise sentences. Occupation 10.in : Mr. Passed AISSCE AISSE B.Tech % Marks Class 1. D. Faridabad D. College Ambala.
II 13 . such as ‘Role of JAVA in the Internet’. such as: Why did you choose this particular project? What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone. Project work preparation: Most organizations focus on project work because it reflects your own work. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. C++. and always mention if you have contributed to the advancement of any application during your training session. Oracle. such as RDBMS and Operating Systems. 15. Briefly write out a preparation plan for an interview for a software engineer's post. and System Analysis and Design (SAD). 20. References : C. Professional skills 16. Won the first prize in technical writing. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds: Preliminary written tests: This includes IQ tests. Here is a plan to prepare for an interview for a software engineer's post: 1. language tests. Work experience: Sl.12. organizations ask candidates to discuss a specific topic among themselves. In addition. You can practice group discussions with your friends and improve upon your communication skills.pm Rs. ©NIIT Coordinator Guide – Personality Development Programme . Prepare a brief description of your favorite subject or topic. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’.000/-pm 13. Personal attainments/distinctions : Organized technical fests and seminars. and discuss them during your interview. and technical knowledge tests. No. aptitude tests. Group discussions: In the group discussion round. Personal interview: To prepare for a personal interview round. such as writing a technical paper or participating in seminars and technical competitions. The topics can range from current events to technical topics. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. 2.000/. Extra-curricular activities : Played cricket at the university level. Special attainments: List down all your special achievements. Date Signature 2. list down your learnings. 14. logical reasoning tests. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. You can prepare for the preliminary written tests by using books that contain sample tests. 10. : Available on request. Ans. and an answer as to why you chose this topic.
Leadership quality : Handling different projects related to software systems. Chemistry. Ans. Prepare a list of your strengths and weaknesses. The qualifications and skills that will help you get selected for a job are: Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics. and maintaining the software system. A software professional may possess any of the following traits: Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . C++. Maths College: B.II 14 . Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C. List your qualifications and skills that will help you get selected for a job.3. Principal accomplishments : Modeling. developing. and System Analysis and Design (SAD) • 4. Ans. Oracle.Tech Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system.
Based on the above-mentioned qualities. Introduce yourself. : Designing a software system and writing code for different modules of the software system.Tech.Tech : 1 year of experience as a technical writer. Ans. developing. My name is Vinay Yadav and I am a software developer with Technologies System. Handling a team of seven software professionals. I believe strongly in values like honesty and hard work. : Modeling. Because he has a strong technical experience and good interpersonal skills. Assume that Vinay possesses the following qualities: Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics. I have done B. Responsible for making high-quality software systems. and I am aspiring to do an M. C++. and maintaining the software system.5. Maths : B. 3 years of experience as a S/W developer. Vinay has identified a goal for his professional life. I am a person with a high degree of integrity and team spirit. : Managing different projects related to software systems. giving comprehensive information about yourself within two minutes. from M.II 15 . Chemistry. Identify an appropriate career goal for yourself by matching your qualities to the job. Oracle. Ans. Interpersonal skills : Ability to analyze situations.Tech. Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills Skills related to job : C. Engineering College.M. Ambala. 6. ©NIIT Coordinator Guide – Personality Development Programme . and System Analysis and Design (SAD). Vinay plans to become a project manager in the next two to three years. I have been brought up in a atmosphere where discipline and respect for elders is a way of life.
the students have learned to: Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. ©NIIT Coordinator Guide – Personality Development Programme . Explain to the students that failure in an interview should not dampen their spirits. Explain to the students that if they are well prepared. such as by giving mock interviews. and the various interpersonal and job-related skills mentioned in the bio-data. professional experiences. In addition. and they should learn from such experiences. Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds. Discuss the ways by which the students can release stress. it will help divert their minds away from the stress and nervousness. Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. The questions can be related to their educational qualifications. They also have their own set of strengths and weaknesses. and they may not have answers to all the questions. They should follow a philosophical approach and start thinking of the next job opportunity.II 16 . ask the students to practice mock interviews with their friends. Before the students give a mock interview. if they interact with the fellow candidates. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. you can take the following approach: Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview.Chapter Three Objectives In this chapter. ask them to get the summarized results of their self assessment and career planning analysis with them. They will feel light and enthusiastic. Explain to the students that the other candidates appearing for the interview are also like them. they can answer all the questions and can overcome any obstacle.
His/her resume 22. Ability to use suitable closings 37. The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1. Confidence level 28. Clarity of answers 31.The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. Eye contact level 25. 10. His/her posture 16. 7. His/her dress 19. Promptness while answering 34. His/her listening skills 40. Clarity of introduction 13. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme .II 17 .
For example. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. This will help them assess their actual stress level. I feel anxious about undertaking new endeavors. Accordingly. I am very critical of any displeasing behavior around me. 26. I feel insecure and anxious about my future. to 0. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. they need to rate each statement from 0 to 4. The ratings vary from 4. I wish for immediate appreciation and recognition. 23. ©NIIT Coordinator Guide – Personality Development Programme . I find my life unfulfilling and meaningless.No. they will be judged on the points given above. 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. I am extremely impatient and get easily frustrated. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. and failures. defeats. Give the students some statements that convey the behavior pattern of a person in a given condition. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. Tell the students that besides knowing about the possible questions that can be asked during the interview. Tell the students that they can rate each statement by entering the number in the respective rating column. to be used if the students absolutely identify with the corresponding statement. I feel a compulsive need to prove my worth. ask the students if they are feeling more comfortable facing the interviewer. 22. consider the following questions: 21. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). Ask the students to create a table with seven columns. The body language of the students will tell the interview committee about their nature and motivation level. they should also know about the questions that the interview committee may consider. I am apprehensive in handling responsibility.II 18 . Tell the students that by judging their team building and coordinating skills. to be used if the students strongly disagree with the statement. the interview committee will be able to determine if the candidates can work cordially.After the mock interviews. 24. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. 25. as shown: Personal Stress Index S. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. I blame myself for my mistakes.
II 19 . A PSI of 5 or less indicates an exceptionally low level of stress. Keep the scores of the students confidential and create an appropriate action plan for each student. ask them to add the ratings given to the 10 statements.After the students have completed grading the statements. ©NIIT Coordinator Guide – Personality Development Programme . and a PSI between 20 and 40 indicates that the students need to be counseled. A PSI between 10 and 20 indicates a favorable level.
For this. However. such as the restroom. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. If they are full of enthusiasm. Find out about the organization's rules and regulations. Be careful about what you say. Warn the students that the inputs or suggestions for the values. Introduce yourself and engage in conversation with them. give the students an assignment and ask them to complete it in a particular time. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. the students have learned to: Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session.No.II 20 . This will give them an impressive start and enable them to rise faster in their careers.Chapter Four Objectives In this chapter. Clarify any doubts and seek information from your new colleagues or the HR personnel. it always helps if they know what to expect throughout the day and how to conduct themselves. rules. Such suggestions should be given only after prior consultation with seniors and colleagues. Overachieving the Targets Tell the students that they will be observed closely the first few days. Arrive at the assigned time and report to the concerned person. Familiarize yourself with the new surroundings. they need to follow the hierarchy protocol. the canteen. Familiarize yourself with the people who are introduced to you. Wear a smile. Provide them with the tips given in the Additional Inputs section. they will be able to get along with their colleagues easily. There is usually not much work to be done on the very first day. Look confident and feel comfortable. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. and the coffee machine. On the first day at work: Be punctual and report on time. Observe the students while they work on their respective assignments. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). this attitude gets rubbed off on their colleagues. Do not make unsolicited comments and avoid politically incorrect language and humor. such as: S. Explore the building and find out the location of various departments and facilities. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. discuss with them the evaluation process and then disclose the name of the best student. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . Ask if there is an official manual that provides such details. In addition. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. Do not hesitate to ask questions. They should be extra careful when interacting with others and handling a new project. Explain to the students the positive effects of being enthusiastic. and protocol. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. you can take the following approach: Initiate a classroom session by discussing with the students how they should spend their first day in office. general practices. Use formal language. Explain to the students the importance of giving their best in the first assignment. After they have completed the assignment. This is because a favorable first impression can lead to several good opportunities. Feel secure and positive. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. and regulations of the organization should be kept reserved for a proper opportunity. They should try to know more about the parameters to evaluate performance and behavior. Instruct the students that they should not hesitate to give inputs regarding the existing projects.
they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. This is because the lack of confidence in one area influences the other area. Exhibit what you do best and teach it to others. List out your short-term and long-term goals in your professional life. Appreciate your qualities and be proud of them. If they wish to secure a rating of five. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . Enthusiastic Team Player To create a good impression in an organization. In addition. Think positive and talk positive. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. Tell them that the tips apply to all situations. If they feel low. In addition. Do not take feedback on your projects personally. Accept feedback with a positive attitude. Therefore. tell the students that it is not enough to simply achieve the targets. give them the list of tips that will help them overcome their problem. new employees should strike a good rapport with their seniors and team members. Stay healthy and fit. and extra efforts also affect their rating. Ask the students to list down situations where they may not feel confident. If the employees are enthusiastic. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. Make a list of your qualities. Do not underestimate yourself. Pamper yourself. Recognize all of your accomplishments and make a list of them. Presence of team spirit will enable them to accomplish their project and organizational goals. Solutions to Chapter Four Questions 1. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. they should simply find clues to their problems with the help of these tips. team participation. These things need not necessarily be related to your job. they should try to overachieve the targets and improve upon their past performances. It affects your personal and professional life. Ans. Believe in prayers. Keep learning new things to boost your confidence. Tell them that the situations can be personal or professional. Always try to help others. After they have written the situations. they should not concentrate on only achieving the explicit targets. Explain to the students that their behavior. Short-term professional goals refer to the goals to be achieved within a span of two to three years.II 21 . the client perceives the organization to be reliable and ready for tough assignments.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. The list of statements is as follows: Get your priorities straight.
Prepare an action plan to achieve your goals. Ans. which achievement has given you immense satisfaction? What. If you have responded with a ‘No’ to most of these elements. according to you. make an action plan to achieve these goals. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years.If you have responded with a 'Yes' to most of these elements. you are satisfied with your current position and you should look forward to achieve your long-term professional goals. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . After you have identified your short-term and long-term goals. what do you want most from your job? If you were granted a wish. your professional satisfaction level is low and you should look forward to improving your job conditions. Long-term professional goals refer to the goals to be achieved after at least five years. which job or position would you like to attain? In your past. Long-term goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain.II 22 . is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2. Long-term goals are derived from the vision of the person.
You can use the following strategy to make a good first impression: Utilize your first day in office in getting familiar with your colleagues and the office environment. write that it in the column 'What I plan to do. Always appear enthusiastic and full of confidence. Take the long pending leaves and get yourself enrolled for the M. 45. Plan out a strategy to make a good impression on your first job. Working on similar types of project again and again. 41. Always support your team members and cooperate with them. If possible. If you are not comfortable about a specific aspect about the organization. ©NIIT Coordinator Guide – Personality Development Programme . raise the issue in an appropriate manner. In the next three years. Learn about the new technologies. Remain in the current office for the next three to four years.' The list can be as follows: 27. Devote two to three hours in a week for studying. The list of obstacles can be as follows: 37. 38. Start making your list of accomplishments and start working on the list of shortcomings. 36. Good leadership qualities to be identified. Ans.II 23 . Write the respective deadlines in the column 'When I plan to do'.For example. 40. The time span can be mentioned as follows: 32. list the possible obstacles against each point. In the next three years. 44. course. Family planning to relocate. Represent yourself as an enthusiastic and confident person. Always be ready for any opportunity and make sure to give your best performance. Take extra measures to perform better in your first assignment because it will help form a favorable first impression. This will help you continuously assess your performance status. 46. You can plan to remove your respective obstacles as follows: 42. allocate a deadline for each activity. In the next two years. Time span already given. make a plan to remove them and start working as per the plan.Tech. 30. Acquire a Master's degree in Technology. 39. if you have joined an organization as a software developer want to become a project manager. Now. After you have identified the obstacles. 29. Discuss your goals with your family and seek their support. Continuous process. Make efforts to get noticed in your team. Ask your team members and seniors about the performance evaluation procedure. Ask your project manager to give you a chance to work in projects that involve new technologies. make a list of things to be done to reach that level. Try to collect all the information related to your organization and understand the atmosphere of the organization. 31. Build a bond of trust and understanding with your team members. 34. 33. This will lead you and your team towards success. Write this list in the column 'How I plan to do. 43. Be ready to take on new challenges. 28. Acquire a position of a senior software engineer or a team leader. Lack of time to enroll for the course and to study. Now. Start handling two teams simultaneously. 35. Heavy competition. Make efforts to get noticed by always appearing confident and enthusiastic.' Then. study with a friend who is doing the same course. Take your first assignment very seriously and deliver your best. This will reflect on your work and people will want you to work with them. 3.
This can cause self doubt and depression. ask them if they are utilizing all their skills and abilities. Urgent work need not be important. important work. Tell the students to keep the final list with them for future reference. If a deadline has not been given for an assignment. Inform the students that they should not keep unrealistic targets because it might result in setbacks. This will help them be enthusiastic and increase their confidence level. On the other hand. To manage a task. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. if not managed properly. they should set their own deadline and work towards achieving it. Therefore. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. This will enable them and their team to enjoy their accomplishments.II 24 . Tell the students that planning should immediately be followed by implementation. thereby ignoring the important ones.Chapter Five Objectives In this chapter. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. ask them to list other tasks that might not be important. their performance goes down and they feel depressed because they could not complete the important work. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. you can take the following approach: Initiate a classroom session by asking the students to list their skills and capabilities. or not urgent. Now. advertising this belief will help in creating a positive environment around you. the students have learned to: Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. You may have complete knowledge of a task. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. students should prioritize their tasks. As a result. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. They will stay active and full of energy throughout the day. Explain to the students that being physically fit will help them maintain good health and perform optimally. one should take care to complete all urgent work on time. ask them to prioritize in order of execution. it is important to manage the various tasks and complete them within the specified time. It is necessary to think well about yourself if you want others to think well about you. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . can become urgent after some time. but need to be performed in the future. Tell the students that they should always fulfill their commitments. Again. Then. To accomplish their tasks efficiently. however. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. Adherence to commitments always boosts confidence. Therefore. even after investing all their energy. lack of time can result in poor performance. Explain the difference between important and urgent work. Any delay will result in loss of energy and enthusiasm. not important. a person should categorize it as important. Urgent work needs immediate attention and provides less time for execution. They should be practical and reasonable while planning their work. urgent. In addition. In addition. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. After they have made the list.
Entertain your spirit. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. John needs to work on the following aspects: Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. most of us tend to ignore the beauty around us. This will help you remain organized. Tell the students that if they are healthy.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. List out your qualities among the potentials given in this module. ©NIIT Coordinator Guide – Personality Development Programme . Follow healthy eating habits. Ans. In addition. This list will help them remain healthy and active while coping with a busy work schedule: Take 10 deep breaths. This will help them accept new challenges and perform better. factors such as enthusiasm. Once in a week. The appreciation and encouragement act as motivators and increase his potential. ask them to write the last time they went for a health check. Solutions to Chapter Five Questions 1. have an organic fruit everyday. Make a list of all the tasks. This enables him to accomplish the tasks in a proper manner and within the specified time. Few get the time to exercise or play a physical sport. Making commitments: After setting the priorities. positive attitude. When we talk about education and profession. Tell the students that they can take care of themselves if they follow these health tips. Perform small exercises. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. This will help in boosting your confidence on a regular basis. Ask the students to describe their health care routine. Many people tend to ignore these factors. It also enables you to relax your nerves. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. This beauty can be the nature or some good work going on in your neighborhood. they will be able to manage their responsibilities in the specified time. Following is a sample list of qualities possessed by John: Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. they will be full of life and vitality. John makes commitments and works sincerely towards meeting the deadlines. and consult a dietician for further guidance. ask the students to list the various physical problems they face while working. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. Now. After a hard day at work and going through several daily chores. Give the students the following list of tips. 2. This process will help them assess their real potential. You can do this exercise anywhere and at any time of the day. Do not skip meals. In addition. However. Setting priorities with practical approach: John sets his priorities before starting any work. and physical fitness should also be recognized. assess yourself and list down the good qualities that you possess. How do you propose to overcome the deficient potentials? Ans. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so.II 25 . He sets realistic goals. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. Besides being assessed on your educational and professional standards by others. The result will be surprising because most of the students will realize that they have not gone for a health check for years. Admire yourself.
Time gap between planning and execution of project: John tends to delay the execution of planned projects. and follow it regularly. set up a fitness routine. To ensure success.II 26 . he will share the schedule with his team members and his seniors. This results in loss of energy and enthusiasm. John can take the following steps to overcome his weaknesses: He will consult the physical trainer. ©NIIT Coordinator Guide – Personality Development Programme . He will ensure that all projects are executed on time. This will help increase his physical fitness.
Refer to the Additional Inputs section to get information on the ‘To do’ lists. they will not feel frustrated if they cannot complete specific tasks. Use time sheets: Time sheets can be analyzed to find ways for saving time. At the end of the day. committed. Tell the students that they should maintain a time log. and pays attention to smallest of details. wherein they can write all the tasks to be done and allocate time based on the nature of the work. They should maintain the time log on a daily or weekly basis. After discussing the two different personalities. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. At the same time. Maintaining a time log will enable them to assess their pattern and identify their problem areas. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. you can take the following approach: Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. By listing the activities performed in a day and the time spent on each activity.Chapter Six Objectives In this chapter. If only he could learn how to rule his life instead of allowing other people to rule it. Tell the students that they can follow several tips to manage their time better. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. the students have learned to: Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. without becoming distracted. His colleagues flock to his workstation because it is a good place to hang out. You should keep referring to them during the day. if any. and taking sufficient breaks when performing a lengthy task. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. you can monitor the amount of time you spend on doing tasks. and then state the various guidelines that can be followed for effective time management. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. such as planning. avoid delaying task execution. which could otherwise throw work out of gear. This ensures that you are in a better position to manage the day ahead. he does not really like doing extra work. Delegate work to others: Identify tasks that can be delegated. She helps people around her and nurtures them because she believes in their potential. she is completely down-to-earth and unassuming. In addition. if you can do so. Failing to plan is equivalent to planning to fail. it is just that he cannot say ‘No'. To create this list.II 27 . You can ask the students to use the format for time sheets given in the additional inputs section. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. Ms Balanced is a smart. They also help you prioritize tasks. ©NIIT Coordinator Guide – Personality Development Programme . She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. Ask the students to make a list of tasks that they do in a day. they can use ‘To do’ lists. By doing this exercise regularly. However. they will be able to assess whether they have utilized the time well. ask them to prioritize the tasks and allocate a time period for each task. and avoid trying to be perfect in all the tasks undertaken. Multitask: Do more than one task at a time. and popular person. He does not have time to pursue his hobbies and interests because he is in office during most weekends. she plans for the known and the unknown. successful. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. After reviewing the daily time log for four to five days. He would rather suffer himself than let his image suffer. Work only on those tasks that cannot be delegated. He diligently responds to all the forwarded mails from friends and colleagues. tell the students to adhere to the following guidelines to manage time effectively: Plan and organize: Take out time for planning and organizing. He is not climbing up the corporate ladder even after three years in the organization. prioritizing. Every day. Then.
Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. 'To Do' lists and time sheets are the tools that you use to manage time. hobbies. and friends: Time management helps you restore the balance between work and leisure hours.II 28 . Do not plan for 100 percent of your time. divide a task into a number of smaller tasks and start doing them one by one. This puts you in control. Update the list constantly. Allocate time for pending tasks. you can make sure that deadlines are met regularly. ©NIIT Coordinator Guide – Personality Development Programme . Always plan for less than 100 percent of your time. Therefore. Conquer procrastination: To avoid procrastination. you do not feel stressed. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. Tell the students that effective time management results in: Ability to control one's activities: Effective time management helps you prioritize and organize your activities. Deadlines being met consistently: By prioritizing tasks and organizing schedules. More time for family. Handle interruptions well: When planning your activities. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. assign some time for interruptions. Prioritize all your tasks. Plan for tasks that have deadlines. There are two types of 'To Do' lists: Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do.
II 29 . 3. Use a time sheet to track your time. It helps you track your time and analyze whether you are spending your time productively. Analyze whether your time is being spent usefully. 2.You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. To use a time sheet effectively: 1. and use a 'To Do' list to plan your activities. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme . List your activities for a week or a fortnight.
They can invite their old friends to a social event and can enjoy the social event and chat with their friends. For example.II 30 . With every change in the daily routine. As the changes occur in one's personal and professional lives. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. Suggest to the students that the continuous time management process should not tire them.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. ©NIIT Coordinator Guide – Personality Development Programme . During the weekend. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. the time management schedule also gets altered. They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. They should enjoy this activity. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also. It is a continuous process. Tell the students that. one should make a mental note of the change and try to manage the schedule accordingly. There can be many more ideas based on the number and types of tasks listed by the students. These new ideas can help them manage time better and improve their performance. they can make phone calls while watching television. Now. Tell them that they can refer to their personal time management survey form. Ask students to think of ways to save time and still complete all the tasks for a specific day. based on their lifestyle and comfort level. they can watch movies on TV while performing household chores. they can make a list of points to be discussed in a specific meeting. While traveling for office. and they can even pay off their bills online while listening to their favorite music. they should think of innovative ideas to manage time.
Solutions to Chapter Six Questions 1. had to work upon another task and this activity got postponed for the next day. The first column will contain the serial number. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. The meeting had to be postponed for another hour. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. You can also prepare a time log to manage your weekly or long-term tasks. specify the result as 'Completed'. 6. This resulted in delay in planning and executing the meeting. not all the colleagues were interested in continuing with it on the same day. 'Incomplete'. Ans. Prepare a time log by listing the tasks to be done in a day. The module could have completed in an hour. and the third column will contain the time allotted for the corresponding task. Based on the result derived. This delayed the subsequent tasks. 4. create a table comprising four columns. Worked on the reports and cancelled going to the gym. This delayed the rest of the activities.No. however. 2. or 'Not attended to. therefore. 5. it took two hours. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time. 1. In the fourth column. Skipped lunch for this reason.' A sample time log is shown as follows: S. To create a time log. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. 3. However. ©NIIT Coordinator Guide – Personality Development Programme . In addition. the second column will specify the task. Started to initiate a fun activity at work. Prepare a time log for utilizing your time and note down your own reactions to your time management. These activities should be given equal importance.II 31 .
is as follows: Time 9. A time commitment plan for Module 1 of the first semester of MCA. is as follows: Time 9. This will help me save time.30 to 3.00 to 10. I will say 'No' to the tasks that do not contribute to my goals. to be followed daily for 4 weeks.30 to 1.00 to 11. This unnecessarily delays the things and affects the complete schedule.2.30 to 5. irrespective of the requirement. Ans.00 to 11.30 to 4.00 to 10. I will involve my team members in my work.30 12.00 11.30 2. Ans. I will make team targets. I plan to do the following: I will have a practical approach towards work and will try to strive for excellence rather than perfection. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues.30 A time commitment plan for Module 2 of the first semester of MCA.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme .30 to 12. To overcome my weaknesses. to be followed daily for 12 weeks. Learning to say 'No' will help me save a lot of time.30 11. This results in an increased amount of work. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time. Instead of making personal targets. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues.II 32 .30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1.30 3. 3. This will help me achieve the targets on time and will enable others to learn and improve upon their performance. This results in too much of work and effort. both planned and unplanned. Here is a sample list of weaknesses related to time management: I try to do each and every task to perfection.00 10.30 to 2.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4. Identify your weaknesses related to time management and create a plan to overcome it.
00 to 11.00 to 11.00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.30 to 1.10.II 33 .30 ©NIIT Coordinator Guide – Personality Development Programme .30 11.30 12.30 to 12.
For this. you should learn to stay calm and ignore it. Do not react instantly: Reacting instantly to criticism will only show your insecurity. You should always learn from your mistakes. Factors such as courage. you should reply through your work. Provide the students with the list of problems they can face while communicating with others. and resorting to emotional outbursts will only aggravate the situation. To improve your personality. admit it instead of giving excuses. There are no specific aspects that determine a personality. you should learn from your mistakes. you should always be ready for feedback and criticism. you should look at the possible reason and work on it. you can take the following approach: Initiate a classroom session by explaining the importance of a good personality. Irrespective of the kind of feedback. Acknowledge the reason: If the reason behind criticism is competition. Suggest that they should gain knowledge by reading content related to their field of work. the better their personality will shape up. If it is a genuine criticism. you should never get defensive. If the criticism is about behavior or habits. Attaining a good personality depends upon various factors. you are in a better position to assess the situation. Concentrate on how to gain from the criticism. you should work upon it. If the reason behind criticism is jealousy. Giving lame excuses will add up to your negative behavior. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. If a person criticizing you is doing it out of habit or frustration. you should continuously assess your behavior and work on the shortcomings. Make it a learning experience: There is always something to learn from criticism. you should work upon it and try to improve yourself. Tell the students that their personality grows along with them. discuss it at length and get to know about the reason. Raising your voice. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. If it is out of jealousy. However. your family and friends can guide you. you should not react instantly and reply by using harsh words. they should observe their surroundings and interact with learned people. instead. If more than one person is making a similar comment. Take corrective action: Instead of getting depressed or developing an inferiority complex. For this. gaining knowledge is futile if the students cannot express themselves properly. they should work upon improving their verbal and nonverbal communication skills.II 34 . It includes various aspects of your lifestyle. Students can use the following ways to accept feedback and criticism gracefully: Accept your mistakes: If you have made a mistake. In addition.Chapter Seven Objectives In this chapter. ignore the criticism. Absorb genuine feedback: If the reason behind criticism is improvement. logical analysis. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. They should keep themselves updated with their field of work and current affairs. the students have learned to: Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. and successful experiences can also help in increasing their confidence level. offering arguments. ignore it at once and move ahead. Ignore specific feedback: Always identify the source of criticism. The more knowledge they gain. After you have identified the reason. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . If you are calm and composed.
therefore. Therefore. form a list of common problems faced by students. and language. Because some students were not able to modulate their voice. voice modulation. A good vocabulary is necessary for effective speaking. ask the students to narrate the same in front of the class. Due to the lack of knowledge of vocabulary and grammar. They can narrate or describe an incident.II 35 . If they are able to feel the emotions. a person with a positive frame of mind is more comfortable making gestures while communicating. The students should improve upon their vocabulary and grammar to make a good impact on others. For this. you also need to improve upon your nonverbal communication skills. volume. The inability to make an eye contact is regarded as a sign of uncertainty. verbal and nonverbal. it is necessary to inculcate positive attitude for effective communication. There are two types of communication skills. ask them to list down the problems they faced in both cases. 55% respectively. Based on their reply. Here is a list of some of the problems that the students may have faced when recording their narration: They were unable to make it sound interesting because they had to express themselves only through voice. 38%. Therefore.To have a good personality. The students should practice voice modulation to depict the emotions properly. and body language. the students were unable to convey the correct meaning of the story. your verbal communication should be consistent with your body language. Use hand and face expressions to enhance the expression of what you are talking about. Then. ©NIIT Coordinator Guide – Personality Development Programme . The following tips will help the students improve upon their verbal communication skills: When recording. Now. The difference between flat and modulated voice is similar to the difference between bland and spicy food. Ask students to record their voice in isolation. and. The students can use the following tips to improve upon their nonverbal communication: Use eye contact when communicating. In addition. Here is a list of some of the problems that the students may have faced when narrating their story in the class: The students were unable to make eye contact with the rest of the class. Verbal communication is based only on voice. If a person wants to convey sincerity in his or her intentions. The students were nervous and felt stiffness in their body when facing the class. Communication depends upon three factors: words. The use ratio of these three factors in any communication is 7%. nonverbal communication is also an integral part of communication. Verbal communication skills consist of tone. they will be able to express the same. a person should be knowledgeable and an effective communicator. it is necessary for a person to depict his emotions and feelings effectively through his voice. Therefore. it is best conveyed through eye contact. Listeners tend to pay more attention to facial and body expressions. they were unable to induce the dramatic effects like various emotions and sound effects. tone. the students should think of the scenario they are depicting and should bring emotions in their body.
Makes colleagues feel comfortable about working with you. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. they should be of the correct size. Ambitious people always stand out to achieve their goals and this quality develops their personality. Avoid heavy make-up and jewelry: Women should never over-do their make-up. I will create a time management log and will keep a record of all the tasks to be done along with their time frame. I will think of new ideas to improve my time management skills. ©NIIT Coordinator Guide – Personality Development Programme . Here is a sample list of shortcomings related to personality: Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings. Nails: Nails should be clean and clipped. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. Ans. The additional qualities that can help you enhance your personality are: Enthusiasm: Being enthusiastic accentuates your personality. Apart from the above nine qualities mentioned on personality development. This change should reflect in my personality in one or two months. Within a month. I can utilize the time spent traveling to and from office for reading. If they sport a moustache or a beard. Facial hair: Men should be freshly shaved. I should be updated with the knowledge related to my field. Use a breath mint if necessary. Ans. people should also remember their failures and should learn from their mistakes. Do not wear sports shoes to the workplace. Wear shoes that match the occasion. Wear a clean.II 36 . Body odor: Take a bath daily and look fresh. Hair: Hair should be clean and neatly trimmed. well-fitting shoes. This will help me assess my time management skills and identify my time wasters. add a few more qualities that are helpful for total personality development. Gives a feeling of self confidence. Open to criticism: Besides making a list of achievements. Beware of food that may leave a bad odor. Dental hygiene: Brush your teeth regularly. If they wear nail polish. 2. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. odorless pair of socks that match the color of your shoes. Clothes should not be too loose or tight. Use a deodorant. They should wear minimum jewelry to the workplace. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. Shows respect for the organization. Shoes: Wear comfortable. Clarity of thought and vision reflects on your personality and therefore improves it. The hairstyle should be neat. The various benefits of good personal grooming are: Helps establish credibility and gain the trust and confidence of peers and supervisors. This quality is an aggressive form of being confident and is crucial for having a good personality. Solutions to Chapter Seven Questions 1. they should neatly trim the same. Then. Use a mouthwash. They should not be faded or torn. they should ensure that it does not chip. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. This helps them develop their personality. Women should file their nails.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming: Clean and well-fitted garments: The clothes that one wears to work should be clean. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame.
©NIIT Coordinator Guide – Personality Development Programme . This routine will help me stay active and lively. I will acquire a health care routine based on my working style and food habits. I should be able to see a difference in two or three months.II 37 . I will also learn some exercises to help improve my blood circulation and oxygen circulation.
and concerns. If they express their views. All humans are unique and different. but can affect performance if they are not present. These three behavior styles are present in every human being. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. Hygienic factors do not lead to improved performance. they should have the knowledge of dealing with people. recognition. motivational factors lead to improved performance.Chapter Eight Objectives In this chapter. Abraham Maslow has explained that a man is never fully satisfied. These facts will help students look at human relations in a better way. Understanding these styles will help you decide how to deal with different people. Aggressive. people in search of something always remain active because they are motivated. company policy. the students have learned to: Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. and ability to lead people. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. People having aggressive behavior have little or no concern for other people's ideas. while factors such as achievement. The characteristics of people having aggressive behavior are: They can be directly or indirectly aggressive. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. communication. they do it in a cautious and mild manner. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. People are generally never fully satisfied and no one is perfect. Therefore. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. On the other hand. There are three types of human behavior styles depicted by different people in different conditions and circumstances. such as salary. to achieve success in personal and professional lives. Tell the students that in any kind of job. According to this theory. and opportunities for creative work. and working conditions are hygienic factors. Tell the students that hygienic factors satisfy the animal needs. Satisfied and content people become inactive. However. You can assess a person's personality by determining a person's dominant behavior style. as given in the Additional Inputs section. interesting and challenging work. You can discuss the various behavior styles. Some people manage to strike a balance between all the three styles and use these styles according to the situation. Tell the students about the model approach that they should follow to resolve problems related to human relations. nature of work. personality. They do not express their views. factors such as salary. each person has one behavior style as the dominant one. Tell the students about Herzberg's motivation-hygiene theory. These styles are Submissive. They can become sarcastic. and advancement for growth are motivational factors.II 38 . They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. ©NIIT Coordinator Guide – Personality Development Programme . Out of these factors. Tell the students that in order to deal with and manage people. These problems can fall into three categories: the first person is right and the other is wrong. promotion prospects. According to this theory. However. you can take the following approach: Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. The characteristics of people having submissive behavior are: They do not stand up for themselves. the other person is right and the first person is wrong. the performance of a person is influenced by various factors. they act and react differently to their environment. they should know about some fundamental truths related to human relations. company policy and administration. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. or both the persons are partly right. and motivational factors satisfy the psychological needs. Explain Maslow's hierarchy of needs theory. and Assertive. feelings.
They are able to negotiate and compromise. 3.. 1. They sometimes adopt a patronizing attitude.. 5.II 39 . The characteristics of people having assertive behavior are: They are honest with themselves and others. 7.. but. I believe that . That's stupid… What can we do to resolve this problem. 10. I am sorry to take up your time. People having assertive behavior express and pursue their own views. but. 2.. I would like to. At the same time. They respect the self and others. 4. 9. They can get verbally hostile or abusive.. 8.just do it. Now. They blame others for problems and mistakes. Statement Don't ask questions. They are confident and have a positive attitude. ideas. its all your fault. I will be happy to answer your question.. After I finish this work. they respect the right of other people to express their views. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S. Would you be upset if we... 6. what do you think. It's nothing to do with me. and feelings.. and feelings.. They express their views directly but not at the expense of others. ideas... It's only my opinion. Behavior ©NIIT Coordinator Guide – Personality Development Programme .No.
He should learn to stay calm if things are not happening as per plan. If he enters in an argument with anyone. and fair.II 40 . Ans. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. It makes the other person feel important. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. 2. Sometimes. and this results in dull presentations. he tries to reconcile as soon as possible. He appreciates the efforts made by others. needs to work on the following points to improve his skills related to human engineering: He is unable to put his ideas across in an interesting manner. He needs to improve his presentation skills.. He tries to convince the person working with him that he considers that person honest. ©NIIT Coordinator Guide – Personality Development Programme . upright. he has limited knowledge about his colleagues. he is unable to control his anger.Solutions to Chapter Eight Questions 1. List out your good qualities pertaining to Human Engineering. In any conversation. which has already been proved wrong. He tends to make work-related decisions on his own without discussing it with his team. a consultant at Red Sky Inc. He avoids making personal contacts with colleagues. John. He should try to get to know his colleagues. He should involve his team members in planning activities because this will give them a sense of belonging. He tries to avoid an argument. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively and criticize because these attempts are futile. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. He admits mistakes easily and tries not to have an argument to prove his point. a consultant working at Red Sky. he looks from that person's point of view. he listens carefully to people. Ans. This will make them feel special. therefore. He tries to be considerate and thoughtful in his behavior. Before asking another person to do something. Sam.
you can take the following approach: Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. She disagreed with him and started arguing. Anita’s manager told her that he was very pleased with her work. Tom was taken aback because Anita had never asked him to send the document. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. she had an idea that contradicted that of her immediate superior. Tell the students that a true professional should: Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . This general intelligence helps them stand out and make a mark for themselves. They can improve their general intelligence by improving their vocabulary. it is necessary to accomplish the task in order to be successful. Explain to the students that to develop a good personality. Those who have practical knowledge of their area of work enjoy a distinct advantage. Anita kept arguing. However. reading and writing skills. she had a bitter argument with her team members Grace and Tom. she told her team members about what had happened and spoke of the manager very rudely.Chapter Nine Objectives In this chapter. Explain to the students that gaining specialized knowledge will help them succeed. They rely on their own abilities and knowledge. Tell the students that their success will always be rated on the basis of the result achieved. This knowledge is gained through formal education and self education. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. She went to her manager and told him her idea. they should also learn to develop these traits. Anita was deemed the 'Star Performer of the Month'. she completed her management diploma at a premier management institute and got a job in a top software development company. Soon after. During her first project. the team felt that she was not a team player. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. She did not tell them the reason why he had not agreed with her idea. her rating was average. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. The manager explained again in detail why the idea was not feasible. She studied software engineering at a highly rated engineering institute and won an award for her project. He gave her a very positive feedback and showed her work to the Head of Department. Therefore. Anita argued that Tom was the one who had not sent the document. and IQ. and diligence. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. He explained why it was not feasible. After the meeting. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. the students have learned to: Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. good work ethics. Then. Explain to the students that they can accomplish their tasks through organizational ability. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. Some of these traits are innate but others can be developed with experience. Her manager reviewed her work after a week and was impressed. At home and with her friends. during her appraisal. Anita began spreading rumors about Grace. Because of this. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. Tell the students that they should have immense willpower and ability to make their own way and walk through it. After three months.II 41 .
and fair. He tries to avoid an argument. ©NIIT Coordinator Guide – Personality Development Programme . Besides having these qualities. Microsoft Corporation is a leader in software services and solutions. He has complete knowledge of his own field and has common sense to make practical judgments. He started developing computer programs at the age of 13. If he enters in an argument with anyone. He ensures that no chance to appreciate the other person is missed. Microsoft has a strong base of happy and satisfied customers. My role model is Bill Gates. 3. As a result. upright. He never waited for any external help and realized his dreams on his own. This keeps his organization always at the top and in demand. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. a consultant working at Red Sky. which has already been proved wrong. Continuous advancement: Gates always aims to introduce innovative products. 2. List out some of the important principles of human engineering in which you are good at. Bill Gates has all the characteristics of a successful person. In any conversation. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively. He admits mistakes easily and tries not to have an argument to prove his point. In 1975. Ans. Microsoft generated revenues worth US$36. he is unable to control his anger. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. he started a company along with his friend Paul Allen. Ans. he listens carefully to people.II 42 . Prepare an action plan for improvement of those qualities. Before asking another person to do something. Following is the list of important principles of human engineering that John should work upon: He is unable to put his ideas across in an interesting manner. Sometimes. and is present in 85 countries. List out some of the important principles of human engineering in which you need improvement. He tries to be considerate and thoughtful in his behavior. he looks from that person's point of view. He tries to convince the person working with him that he considers that person to be honest. He possesses strong work ethics and organizational skills. He has the natural ability to comprehend difficult concepts and analyze them clearly. which have made him one of the most successful businesspersons in the world: Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. He tends to make work-related decisions on his own without discussing it with his team. and this results in dull presentations. he tries to reconcile as soon as possible. employs 55. Ans. John. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. chairman of Microsoft Corporation. It makes the other person feel important. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. Identify a successful role model and list two or three additional qualities other than those listed in this module. He needs to improve upon his way of presentation. he has the following three abilities. Today.000 people.84 billion for the fiscal year ending June 2004.
©NIIT Coordinator Guide – Personality Development Programme . This results in people taking him for granted. He should learn to calm down if things are not happening his way. he knows little about them. This will give them a sense of belonging. He should involve his team members in planning the activities. He avoids making personal contacts with his colleagues. He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards. As a result. Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts. He is unable to make hard decisions related to people he works with.II 43 . He should try to get to know about the people working with him more closely to make them feel special.
Performing: In this stage. Norming: In this stage. 47. the students have learned to: Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. Answering the following questions will help them identify the reason of conflict and resolve it: a. Some of these traits are generally innate. besides being proficient in their field. To be successful. This is because collective effort is a must to ensure organizational success. should also get along well with their seniors and team members. IT professionals need to be eternal students and be in constant touch with new updates. the students will be comfortable with each other and with the goal that they have decided upon to work together. A team is a group of people working together towards a common goal. the students will start working together and giving good performance. It is very important to manage time for meeting deadlines and taking on new assignments. co-operative. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . IT professionals should possess good health and a delightful mind. In order to remain self motivated. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. Explain to the students that successful IT professionals have the ability to learn by themselves. b. Storming: This is the argumentative phase. Tell the students that successful IT professionals should be highly capable in managing human relations. Tell the students that they should possess the knowledge of their field of study. Tell the students that conflicts are bound to arise when individuals work together in a team. To become a responsible and efficient member of a team. interpersonal skills and abilities. Tell the students that they should be work well within a team. an individual should be enthusiastic. Team spirit can be promoted by sharing experiences and by being flexible. and interest in extra-curricular activities. while other traits can be developed with experience and perseverance. and committed. Ask students to resolve various issues and concerns pertaining to the team goals among themselves.Chapter Ten Objectives In this chapter. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. Every member is an important part of the team and is responsible for its success. Tell the students that successful IT professionals know how to manage stress. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. Ask the students in each group to interact with each other to know each other better. To express these knowledge skills. c.II 44 . Ask the students to form groups of six members each and perform the following activities: Forming: In this stage. They need to ensure a high team spirit to accomplish their project and organizational goals. They should are able to comprehend difficult concepts and analyze them clearly. you can take the following approach: Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. people get to know each other and make impressions. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. they should also possess good written and verbal communication skills.
As a result. Tell the students that avoiding such situations is not always helpful.II 45 . His bright eyes and ready laugh make people want to be around him.Tell the students that people react differently in a conflict. Samuel notices Robert making friends with people from different teams and departments. Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. They don't fight over their point of view but try to settle the conflict within themselves. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. Robert gets assistance from these same people . Samuel decides that he will make an attempt to meet other people as well. Samuel is appreciated for being serious about his work from day one. On the other hand. Such people are actively involved in planning activities that can bring the team together. Compromising: People with this style participate in a conflict in a reconciling manner. He notices that the people he had been greeting are not keen to communicate with him. being preoccupied with thoughts about work. tell the students that to build relationships at work.in the corridor or in the office library. extracts the best out of individual talents. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. Such people are aggressive in nature and usually bring out new points related to team activities. After going through the preceding case study. they must: Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. At times. Accommodating: People with this style participate in a conflict but do not get affected by the result. He always has a cheery look on his face. They tend to adapt to the scene that seems to be suitable for the whole team. they initiate conflicts and try to prove their point of view. Competing: People with this style actively participate in a conflict. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . Robert becomes popular in his team. ©NIIT Coordinator Guide – Personality Development Programme .they explain company policies to him and help him get accustomed to the office environment. He has an intense look on his face at all times because he is always thinking about his work. he forgets to greet them at times. Robert is as efficient a worker. and leads to creative solutions. if required Teamwork motivates individuals. However. Ask them to learn about the following conflicting styles and select their style: Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation.
Active contribution by all members. ©NIIT Coordinator Guide – Personality Development Programme . Practices Aiding Teamwork Good teamwork requires: Agreed-upon goals and clear objectives. Leads to creative solutions. Practices Hindering Teamwork A team suffers when its members: Blame each other for failures.II 46 . Provision for review and feedback on individual as well as team performance. and trust. Offer support and motivation on the basis of personal likes and dislikes. Extracts the best out of the individuals. concern.The Difference Between a Group and a Team A group turns into a team when its members begin to have: Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork: Motivates individuals. Mutual support. Clearly established procedures. Are not open to giving and receiving feedback. Give priority to their tasks over the team tasks. Do not share information. Do not listen to others' ideas and opinions. Recognition and reward for team efforts. Do not give their opinions. Recognition and support for individual differences. Sound leadership. Mutual cooperation and conflict resolution.
they will have more opportunities to succeed in life. In addition. This will help them build up their confidence. Then. It will also prepare the students to participate in group discussions and interviews. This will help them in improving their communication skills and vocabulary. Listen actively.II 47 . Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. Also. Avoid making any interruptions. After two weeks. The client is very upset because the work does not match the requirements at all. Tell the students that listening carefully is one of the most important aspects of communication. Instruct the students to create their own personality portrait. and interested.CH A PT ER . The client is pleased to meet Jack because he appears to be enthusiastic. Ask them to read books. the client is worried that the deadline cannot be met. Identify key points. To improve their listening skills. Give the students a list of words and ask them to frame sentences by using those words in different contexts. bright. Familiarity with a specific language might not be enough. and logical thinking are equally important in ensuring effective communication. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. Ask the students of possible reasons why Jack and his team blundered. The client wants Jack to create an IT training course for office executives. it is the first step toward comprehension. Give the students an exercise on passage reading so that they can work on their reading habits. ask the students to: Control external and internal distractions. Jack presents the first version to the client. Listening is not the same as hearing. tell them to present their views on the topic. tell them that possessing effective communication skills is a prerequisite for personality development. Take notes. ©NIIT Coordinator Guide – Personality Development Programme . The client feels that Jack is the right person to handle the project. and magazines. Almost three quarters of the communication process involves listening. Before the meeting. it involves interpreting and understanding. To improve their listening skills. he makes all the preparations for the meeting. Jack briefs his team. Tell the students that if they have good communication skills. listening to the radio or lectures. Ask questions and paraphrase. instruct the students to take notes while watching television. Carry forward the discussion stating that: Listening is the most powerful tool of communication. ask them to write on any topic of their choice. This exercise can help in building a strong vocabulary. the students have learned to: Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. the training course looks more appropriate for undergraduates instead of office executives.II Chapter One Objectives In this chapter. newspapers. The project had to be completed within a month. you can: Introduce the topic by explaining the importance of communication skills in the modern world.SPEC IF IC IN PU T S: P A R T . because writing is also important along with speaking and listening. . Now. confidence. Make sure that the students maintain a list of the new words they come across each day. and they work hard for two weeks. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. Explain that factors such as courage.
take care of how you sound. This attitude is reflected in your voice. Body language: Smile before making a call. Sit straight and breathe deeply. Telephone Manners While speaking on the phone. Receiving a Call There are five main steps in the process of receiving a call: Greet the caller: Greet the caller and introduce yourself. Purpose of the call. rude. helpful. Language: Use simple and straightforward language. Attitude: Be courteous. Speed: Speak slowly. So. Be unprejudiced. Clarity: Express your words clearly. Composure: Remain calm while handling aggressive. Details of the person who received the call. Exchange information: Ask for and supply relevant facts and information to the caller. and messages are taken when you receive a call for another person. Ask questions from self. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. Identify the caller: Ask for the name of the caller. Watch for nonverbal cues. ©NIIT Coordinator Guide – Personality Development Programme . you need to consider the following elements: Voice: Your voice reflects your mood and state of mind. End the call: Summarize the conversation and end the call on a pleasant note. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. There are certain desirable procedures and protocols for using the telephone. professional. if any. Requirements for future action. Details of the caller. An effective message includes: Date and time of the call. understanding. or agitated callers.II 48 . Time for returning the call. and friendly. Contact number of the caller.
The difference between language skills and communication skills lies in the presentation of your ideas. general awareness. and the vocabulary. whereas communication skills involve the presentation of the subjective knowledge to the outside world. This will make you more confident and comfortable with spoken language. It is necessary to speak in a variety of situations. students prefer teachers who are jovial and lively. a person can have good language skills but may not be able to express his views to a group of people. For example. Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. Listening to news on the radio: Listening is the best way to improve the communication skills. while listening to the radio. Developing a sense of humor: Sense of humor is another aspect that helps the communication process. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge. Logical thought process: Good communication also includes a logical thought process activity. Both set of skills are required. Give any three reasons why it is important to improve communication skills? Ans. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. 2. One can acquire communication skills only by practice. What is the difference between language skills and communication skills? Ans. This adds value to the communication skills. For example. The three reasons are: Communication skills are required to express our views to others. Language skills denote the person's subjective knowledge. Presence of mind helps a person think in a logical manner. ©NIIT Coordinator Guide – Personality Development Programme . Communication can be improved by practicing certain activities on a daily basis. How can communication skills be improved? Ans. you can concentrate on the words being pronounced by the newsreader. Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability.II 49 . Solutions to Check your Progress 2 1. you need to participate in group discussions and personal interviews after you clear the entrance exam. If you want to pursue higher studies. Communication skills are necessary for a person to express his or her views in any situation. The best way to improve vocabulary is to learn new words in different contexts. A person should be quick in reasoning and thinking.Solutions to Chapter One Questions Solutions to Check your Progress 1 1. The following activities can help a person improve his or her communication skills. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. For example.
and breakdown. He is pursuing MCA from a recognized university. so that a situation is successful. issues. Meaning: 2. Sentence: Issue Meaning: 1. in all places b. Sentence: The old lady had to hold the railings to keep her balance. What are communication skills? Ans. at all times c.II 50 .5 Passage 1 48. To give several things equal amounts of information. Communication is a skill and can be improved upon only by practice. To give something to someone. Meaning: 2. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . An incompatibility of dates or events.3. He noticed a conflict in the dates of the two meetings. Meaning: 2. time. Ans. Balance Meaning: 1.that's just a side issue. A state where things are of equal weight or force. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. Sentence: Pursue Meaning: 1. Solutions to Section 1. Meaning: 2. Meaning: 2. hardly ever d. To be engaged in (a vocation or hobby. A failure to work or be successful. issue. pursue. An active disagreement between people with opposing opinions or principles. Sentence: The rate of muscle protein breakdown was assessed. There are still balance payments due on him. Sentence: There was a lot of conflict between him and his father. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. Solutions to Check your Progress 4 1. A subject or problem that people are thinking and talking about. The English book is issued in your name. for example) Sentence: Conflict Meaning: 1. Sentence: My car had a breakdown in the middle of the road. conflict. All oceans water is the same shade of blue a. Sentence: Breakdown Meaning: 1. Solutions to Check your Progress 3 1. Division of something into smaller parts. Communication skills are the skills that enable a person to convey information so that it is received and understood well. Can communication skills be developed by reading books on 'communication skills'? Why? Ans. It is the ability to express our views and understand others' views. To follow someone or something. Sentence: The car was pursued by helicopters. Sentence: Don't worry about who will do it. Write two sentences by using each of the following words in two different meanings: balance. or money.
a. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. red pigments in coastal waters k. Ans. p. z. n. b. bb. Ans. The social development of a child can be affected by y. Blue light is e.Ans. microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. Ans. reflected light and yellow pigment from plant life Ans. Ans. v. d. infantile pleasures habits infantile pleasures patterns the number of siblings 3. w. blue pigment l.II 51 . Phytoplankton are m. b. Green water near coastlines is almost always caused by i. The main idea of this passage is q. reflected light and yellow pigment from plant life 4. f. The main idea of this passage is that u. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. c. t. One inference that can be drawn from this passage is that cc. s. at all times d. continual scolding is not harmful to the child dd. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . Ans. b. children develop socially. sand color j. c. h. aa. g. o. r. x. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e.
jj. continual scolding has adverse effects on the disciplinarian Ans.ee. Home life and the people who live with the child affect his development kk. ll. incur personality and behavioral changes. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme . Ans. Totally Passage 3 1. nn. All of the above Home and school Playground and classroom Playground and home All of the above 5.II 52 . c. Ans. rr. c. pp. b. continual scolding inhibits healthy social development 4. ii. qq. continual scolding does not affect physical development ff. Where does the passage say the only child learns his social lessons? gg. mm. hh. Ans. d. This passage implies that victims of Alzheimer's disease may oo. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes.
d. b. hospitalization ccc.II 53 . Ans. long-term care 5. remain awake hhh. yy. to make feeble to make feeble capability to strengthen stamina 4. remember the answer to a question. Symptoms of Alzheimer's disease include ss. there is no cure ddd. tt. long-term care Ans. a. which was already asked ©NIIT Coordinator Guide – Personality Development Programme . Ans. In the passage. According to the passage. vv. bed rest bbb. xx. drive a car Ans. c. which was already asked ggg. a person with Alzheimer's disease might not be able to eee. remember the answer to a question. The cure for Alzheimer's disease is aaa. walk fff. "debilitating" means ww. zz. uu. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3.2.
Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. Arrange group discussions and presentations for the students and ask them to get actively involved in these. you need to: Determine the degree of formality practiced at the workplace in the client's country.Chapter Two Objectives In this chapter. He raised his eyebrows and looked at his colleagues in an embarrassed manner. During lunch. It was decided that they should meet again after two days. color. to initiate small talk. Ronald looked puzzled and asked what she meant. Ensure appropriate body language. Ronald agreed. Gestures and body movements can be perceived differently in different countries. Sheila asked whether they could ‘prepone’ the meeting. race. Use English or the client's language. Tell the students to speak English on a regular basis to improve their conversation skills. Ronald asked her to address him by his first name. Explain the different features of spoken English. the meeting continued. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. However. a client. After lunch. it is important to know about their culture and work ethics. This will help them in improving communication skills and gaining confidence. ©NIIT Coordinator Guide – Personality Development Programme . When they met. etc. ask them to answer the questions given in the relevant exercise. Give students reading exercises such as passages that contain conversations involving two or more people. Sheila gave Ronald a silver Ganesha as a gift. Find out if it is acceptable to give or receive gifts. Tell them the difference between intentional learning and incidental learning. one learns that before you interact with a foreign client. Avoid discussing sensitive issues such as politics. Sheila asked one of the middle-aged ladies what her husband did.II 54 . you can use the following approach: Initiate a classroom session by explaining the basic components of communication skills in a conversation. This will motivate the students and help them improve their vocabulary. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. When interacting with foreign clients. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. Explain how spoken English is different from written English. These should not be perceived as bribe. the students have learned to: Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. After the second meeting. she felt it was inappropriate and addressed him as Mr. After analyzing the preceding case study. The lady just looked away when Sheila asked her why she was not married. This will help them in improving their conversation skills. Then. Smith. She said she wasn't married. Tell the students that spoken English should be free from grammatical mistakes. Avoid the local language. A desire to learn is a must.
lll.3 (a) 1. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme . The passage implies that if a student studies for an exam. You should be confident about the topic. it will help create a very good impression about the organization. Is spoken English difficult. The speaker should use appropriate words or vocabulary. Writing English is difficult because you also need to worry about elements such as spellings. jjj. Why? Ans. kkk. he is practicing iii. It is important to learn it to pursue further studies abroad. Your presentation should be crisp and effective. punctuation.II 55 . Care should be taken to speak slowly and use the correct grammar and pronunciation. Tell them to improve upon their weaknesses by working on the following points: You should always speak politely with other members of the organization. 2. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. The speaker should not speak too fast. so that others get bored. such as attending interviews and conducting presentations. It is important to know English in order to try for a job in other countries. They are also important for success in different professional situations. Many of us are not able to speak English because of lack of practice. The seminar must be impressive in terms of content and presentation style. Knowledge of the English language is of great importance because of the following reasons: It is useful to get a good job. 3. It is necessary for social prestige and respect. What are the different features of spoken English? Ans. Solution to section 2.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. You should always establish good eye contact with the audience. It is easier as compared to writing. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. The different features of spoken English are: The speaker should be able to speak clear English so that the listener is able to understand it. and connecting with the audience. Practice enhances the confidence level and improves effectiveness. Why do many of us find it difficult to speak in English? Ans. Name any four reasons why English is important to us. The speaker should pronounce the word correctly. No. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. Ans. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. Your body language must be an additional support to ensure effective communication. or too slow. and formatting. so that others cannot understand. 4. clear voice. spoken English is not difficult.
Einstein thought that they were in trouble. one must be qqq.3 (b) 1. The question asked by the professor was such that Hans had no idea of it. Highly motivated rrr. in need of learning Ans.II 56 . impulsion Ans. tired of learning ttt. impulsion 3. a. incidental learning 2. he understood it well (True/False/Unknown) Ans.Ans. a. According to the passage. neglect ppp. In the passage "motivation" means mmm. in order to learn by intentional learning. uuu. True ©NIIT Coordinator Guide – Personality Development Programme . When the professor had asked a difficult question. false or unknown. True www. Highly motivated Solution to section 2. Say whether the following statements are true. repulsion ooo. (True/False/Unknown) Ans. As Hans listened to the lecture of Einstein. dread nnn. d. (True/False/Unknown) Ans. unmotivated sss. False vvv.
interest in space travel eeee. Which of the following qualities made him a great scientist? cccc. Amusing bbbb. False 2. interest in space travel d. curiosity ffff. modesty dddd. c. Yes. He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. sense of humor Ans. Ans. and television. Einstein was tired and was not in a position to deliver a lecture. What did Einstein study? Ans. So. i.” ©NIIT Coordinator Guide – Personality Development Programme . Did Hans perform well? Pick out words from the story in support of your answer. true Ans. False yyy. Hans delivered a lecture in place of Einstein. Answer the following in a phrase or sentence each. These words were first spoken by Einstein (True/False/Unknown) Ans. What kind of story is this? zzz. (True/False/Unknown) Ans. and joined in the applause at the end. g. "It is a pleasure to drive a genius like you". b. space travel. fictional aaaa. They left the university with Hans driving. sense of humor h. 49.II 57 . Why did Hans give lecture in place of Einstein? Ans. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. Einstein studied Science. Hans performed well. true f.xxx.
William Gilbert Grace had a splendid physique.) Solutions 50. Ans. He had an attack of cerebral hemorrhage a few days before his death. 6 feet and 2 inches in height.II 58 . His father and uncles were enthusiastic about the game as his elder brothers Henry. He had an attractive personality with strong features and long black beard. had presence of mind jjjj. Although he was a doctor. What is the record of Grace as a batsman and bowler? Ans. had memorized Einstein's lecture iiii. m. M.j. Grace's career was 1895. William Grace died on October 25. In fact. He was enthusiastic about cricket from the tender age of six. He was a tall man. In what aspect. and E. c. impersonated Einstein hhhh. Hans laughed and replied to the professor that the question was not at all difficult. Describe the physical appearance of William Gilbert Grace in a line or two. He was the first one to score a triple century in first class cricket. How did he consider cricket? Ans. Alfred. o. Grace scored nearly 55000 runs with an average of 43 runs per match. William Gilbert Grace was the greatest and most attractive personality in cricket. k. What happened to him? Ans. Dr. His highest score in tests was 344 runs. In that year. He held the record for the highest individual score for many years. In addition. he chose cricket for a profession. They also were cricket players. l. The most remarkable year for Dr. He received a testimonial and a letter of congratulation from the Prince of Wales. Einstein called Hans a genius because he: gggg. it was so easy that even his driver could answer it. He scored 100 runs or more on 121 occasions. he was a fast bowler. did not let Einstein down Ans. He was about 70 kg in weight. should the credit go to Grace regarding the game of cricket? Ans. William Grace found himself in an atmosphere charged with cricket. What was Hans's reply to the question of the professor? Ans. 1915. had presence of mind (Because the passage for the below section is not available in the Student Guide. Grace. ©NIIT Coordinator Guide – Personality Development Programme . He belonged to a family with a cricket background. William was actively engaged in first class cricket. He was sixty-seven years old. he scored 2. the answers have been researched by using the Internet. n.346 runs and also completed his hundredth first class century.
3. 2. My sister is getting her ears pierced this evening. She sings well. Can you describe that picture? 7. Sugar is available freely in the market Ans.Solution to Section 2. Isn't it? Ans. He couldn’t stay with the class. Sugar is available for free in the market. Can you describe about that picture? Ans. 4. Rain is coming very heavily. He discusses about politics Ans. 6. She sings well. Doesn’t she? 5. It is raining very heavily. Ans. ©NIIT Coordinator Guide – Personality Development Programme . Identify the error and correct the same. Ans. He has not given his final exams yet. Ans. Ans. He couldn't cope up with the class. He discusses politics. They sings very well. They sing very well. Ans.4 The sentences given below are examples of sentences with common errors. My sister is getting her ears bored this evening. 1. 8. He has not yet appeared for his final exams.II 59 . 9.
Ans. The teacher is giving a lecture.II 60 .10. The teacher is delivering a lecture. ©NIIT Coordinator Guide – Personality Development Programme .
ask them to do the following exercise. My father drives ________ (slow). "I particularly like all these _______(bright) colors in your paintings". Right order of sentences in a paragraph. 55. Introduce the features of good writing skills. 57. Then. 56. This will help them in various tasks. My old car broke down yesterday. using simple and appropriate words. I am a fan of France Gall. correct grammar usage is an important and basic subskill of writing. 54. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. 59. Writing includes several other fields or subskills. I hope it can be mended _____ (cheap). It _______(rare) barks. she's got _______ (beautiful) songs as well. For example. Out of all the subskills. Explain to them the importance of good writing skills. The subskills are: Right order of words in a sentence. Ask the students to write their views on improving writing skills. Sting is a _______ (marvelous) singer. Explain the importance of redrafting a document. the students have learned to: Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. There was a _______(sudden) increase in sales. Correct usage of grammar. My dog is very ________ (silent).Chapter Three Objectives In this chapter. Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. Writing needs a lot of practice. Proper format. To become a good professional. and using correct grammar. you can use the following approach: Initiate a classroom session by defining writing skills. ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. Proper usage of punctuation marks. Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. such as preparing presentations. You cannot acquire good writing skills in one attempt. you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. He broke the news to her _______ (gentle). Jimmy has got a ________ (tremendous) collection of stones. Tell the students about subskills such as using the correct sequence of words in a sentence. 60. it is important for them to learn correct grammar. 52. He ______ (seldom) exceeds 40 mph. Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . 53. Discuss their views and share with them the various ways in which they can improve their writing skills. Provide the students with a checklist to help them redraft documents. Explain to the students the importance of proper grammatical usage while writing a document. Ask them to redraft their document according to that checklist. he whispered _______ (soft). Although IT professionals do not emphasize on the use of grammar. Ice-cream sales rose ________ (steep) last August.II 61 . Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. Appropriate choice of vocabulary. She not only sings _______(beautiful). 58.
Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. The differences between the language of speech and the language of writing are: The language of speech consists mostly of broken utterances. 7. and phrases. to combine sentences. that. Grammar: Helps to ensure that the document is grammatically correct.6 1. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. and which. 9. The different subskills in writing are: Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. 5. Discuss the importance of each one of them.II 62 . whereas the language of writing consists mainly of complete sentences. Mention the different subskills in writing. Then. 4. such as but. Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. Style. 11. words. 3. give them the following checklist for evaluating their report: S. What are the differences between the language of speech and the language of writing? Ans. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document.Ask students to prepare a report on any topic. 2. 12. Sections 3. 8. Coherence: Helps to identify the appropriate usage of connectors. Cohesion: Helps to identify the completeness of a sentence or a paragraph. No. Ans. 6. 10. ©NIIT Coordinator Guide – Personality Development Programme . format. 2. 1. It also helps to ensure that the sentences are able to convey the complete meaning.
In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.
3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.
4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:
Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.
5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.
6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.
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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.
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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:
Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.
Certain steps that can help an individual in improving his writing skills are:
Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar
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You can discuss some of the errors that the students generally make while writing. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. and organizational pattern of a letter. Introduce the students to paragraph writing. In addition. Errors in Conditional Sentences Future: If I have time. the children still didn't finish dinner. Discuss the problems they may face. Instruct them to identify the layout. such as coherence and cohesion. Explain to them the importance of linking devices in a paragraph. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section.Verb Agreement Incorrect: There is many reasons why I can't help you. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . Also. In addition. Past: If I had time. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. Instruct the students to use appropriate vocabulary and correct punctuation. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. such as first of all. Errors in Tense formation Incorrect: He throwed it out the window. format. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. if any. Explain to them the importance of layout and format of a letter. I would do it now. and on the other hand. List the restrictions imposed when writing formal letters.Chapter Four Objectives In this chapter. For this. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. Provide the students with a sample letter. Explain to students the differences between formal and the informal letters. Explain to them what paragraphs are and why are they required. based on format. the students have learned to: Write paragraphs Write letters Focus Areas To conduct this session. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. Instruct the students to write letters on specific topics to check their progress. Introduce letter writing to the students. content. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are: Errors in Verb Tense Incorrect: When I came home. Discuss the guidelines for letter writing. you can use the following approach: Initiate a classroom session by giving a brief introduction on writing skills. as given in the Additional Inputs section. Correct: When I came home. Correct: There are many reasons why I can't help you. the children still hadn't finished dinner. Explain to the students the shortcomings in their paragraph writing. Present: If I had time. Discuss the importance of organization of the body of the letter. whereas. language. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. and length of the letter. consequently. Tell the students about the importance of grammatical accuracy while writing. Instruct the students to identify the features of a good paragraph. Errors in Subject . I would have done it yesterday. discuss the tips to achieve coherence and cohesion in a paragraph. Correct: He threw it out of the window.II 66 . Share tips to help them overcome these problems and improve their letter writing. explain to the students the use of various linking words and phrases. I will do it tomorrow.
Jane. this one is better. lesser time you have for reading. Incorrect: Of the two books. Correct: The more you practice. Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. Correct: Texas is bigger than any other state in the United States. you will get better. Errors in Parallel Comparisons In parallel comparisons. if you are writing a letter to your relative. whether it is formal or informal. Make sure the correct form has been used. Alice. An adjective describes a noun and answers the ‘what kind’ question. it should be formal. it should be informal. Correct: That is the most important reason. but a few of the class are here.Object Incorrect: All of us . Incorrect: The busier you become. Correct: She looked very good. Errors of Illogical Comparatives Check comparisons to make sure they make sense. Correct: John is absent. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. Correct: The young man writes badly. Example: She is a good cook. the better you will get. For example.Fred. and I . Alice. Correct: All of us . Correct: Everyone on the project has to attend the meeting. Errors in Pronoun Subject . this one is best. If you are applying for a job in an organization. (How easy?) Most adverbs are formed by adding -ly to the adjective. ©NIIT Coordinator Guide – Personality Development Programme .II 67 . Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English: Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. Correct: Of the two books. but a few of the class is here.were late. Correct: The busier you become. Incorrect: Texas is bigger than any state in the United States. and me . Example: She cooks well. Incorrect: Everyone on the project have to attend the meeting. check if the correct form has been used.Fred. (How does she cook?) This exercise is relatively easy. the less time you have for reading. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. Jane. Incorrect: That is the most important of any other reason. Guidelines for Writing Letters Use the following tips to write a letter: Identify the nature of letter.were late. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. Incorrect: The more you practice. Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well.
you can use abbreviations and symbols. ©NIIT Coordinator Guide – Personality Development Programme . while the body comprises the main message. Closing: It includes the conclusion or the summary of the message. The organization of the body of the letter is also very important. Identify the nature of language and style to be used in the letter. 'Cc' field: 'Cc' stands for carbon copy. Quote accurate data/facts. Avoid describing highly confidential issues. Use business English. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. formal letters should be precise and to the point. Proofread and check spellings before sending the message. The header of the e-mail message contains the following fields: 'To' field: The recipients' e-mail IDs are written here. If you are writing an informal letter. The layout of the letter makes the first impression on the receiver of the letter. do not use abbreviations and symbols. Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages: Clarity: • • • • • • • Use an appropriate subject line. Avoid using angry or offensive language. Use an appropriate greeting. The header contains the recipients' addresses. Detailing: This is the actual content or body of the message. Use standard font and color. Avoid describing legal or controversial issues. Identify an appropriate length for the letter. For example. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. For example.II 68 . 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. E-mail etiquette: • • Do not use letters in uppercase. Ask the students to draft a letter and then assess their progress based on the following parameters: Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. if you are writing a formal letter. Keep the message short and simple. Security and privacy: • • • Use the 'Bcc' field for multiple recipients. The following parts are included in the body of the letter: • • The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. 'Bcc' field: 'Bcc' stands for blind carbon copy.
Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. A Paragraph is a group of sentences.• • • • Avoid sending spam or unsolicited mass mails. b. It is important because all the sentences in the paragraph are directly related to it. What is a paragraph? Ans.II 69 . and sarcasm. and emotions. What is a topic sentence? Why it is important? Ans. jokes. ©NIIT Coordinator Guide – Personality Development Programme . Do not send e-mail messages to discuss confidential matters such as disciplinary action. Avoid using chat language. A paragraph revolves around one main idea. It is used to arrange content into small. conflicts. A topic sentence is the sentence in a paragraph that explains the main idea. and personal complaints about coworkers. easily readable bits. acronyms. Avoid humor.
1 Write paragraphs on the following topics: 1. Thanks giving is a family celebration.II 70 . sweet potatoes and cranberry sauce. My aunt bakes a turkey and fills it with stuffing. In both email and post. 4. They are similar in some respects but differ in others. a mixture of bread and spices. The receiver can use the information sent by e-mail and can manage the data easily. Later. It is also an important feature of paragraph writing. In my family everyone brings a special dish for the thanksgiving meal. 2. Ans. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. What is cohesion? Why is cohesion important in a paragraph? Ans. They prepare many traditional foods such as turkey.c. e. E-mail and post are different means of communication. on the other hand. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. large information can be sent from one place to another. E-mail and Post are similar in some respects but different in others Ans. salads. 64. 6. and at the end of the day we are as stuffed (full) as the turkey. and at the end of the day we are as stuffed (full) as the turkey. My aunt bakes a turkey and fills it with stuffing. the information received can be forwarded to another destination with some addition in the content. sweet potatoes and cranberry sauce. and at least four pies. 7. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. e-mails are free of cost but post is not. This organization of data is not possible in the case of post. 67. 5.5. Solutions to Section 4. My relatives also make vegetables. 62. salads. 3. 65. It is an important feature of paragraph writing. They prepare many traditional foods such as turkey. Everyone eats more than usual. My relatives also make vegetables. 66. and at least four pies. 63. The sentences should be arranged in the following order: 1. They help establish a relationship between two sentences. 2. Sending mails by post may be expensive. Coherence means logicality. a mixture of bread and spices. The content that is sent or received may be formal or informal. On this day the Americans remember the first thanksgiving feast of the early American colonists. the speed at which e-mail is transferred from one place to another is much faster than post. In my family everyone brings a special dish for the thanksgiving meal. In addition. and whereas. 61. d. On this day the Americans remember the first thanksgiving feast of the early American colonists. Cohesion means unity of thought. ©NIIT Coordinator Guide – Personality Development Programme . depending on the distance and the quantity of information being communicated. What is coherence? How is coherence achieved in a paragraph? Ans. What are linking devices? Why are they important? Ans. Examples of linking devices are first of all. Thanks giving is a family celebration. Linking devices are words or phrases that are used to connect two or more sentences. However. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph. For example. Everyone eats more than usual.
They both provide a moderate level of security. A message sent through post is delivered to the receiver in many days. persons can only read the messages written by the sender. The telephone and fax are similar to each other in many aspects. there is direct one-to-one interaction. The transmission speed of the telephone is very high as compared to the transmission speed of post. 3. whereas a message sent through fax is delivered within a few minutes. The telephone converts sound signals into electric signals. e-mails enable us to send large amounts of data and stored it for future reference. e-mail can be shared among various users efficiently and effectively. The usage of telephone is more convenient as compared to e-mail. In e-mail. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. which can be transmitted over the line. However. The telephone and post are different means of communication. 6. E-mail allows various users to send large amounts of information to the other users. data can be managed more easily in e-mail. Post and fax are different in several respects. Telephone and fax share certain common features Ans. E-mail can carry files in the form of attachments.II 71 . In a telephonic conversation.2 1. Fax also converts messages into electric signals that can travel through telephone lines. Fax is very different from an email Ans. Both fax and e-mail are modern means of communication but are different from each other is several aspects. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. whereas fax provides electronic communication. Post and Fax are different in many respects Ans. you need a fax number to identify the fax machine at the receiver's end. because of its speed and broadcasting ability. Both telephone and fax use telephone lines to send and receive messages. the transmission speed is slow as compared to fax. the person can hear the voice of the other person whereas in post. Solutions to Section 4. Ans. In telephonic communication. The transmission speed for both is very high. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums.5. E-mail and Telephone differ in many ways Ans. Post is cheaper but slower than fax. City Public School R. post allows you to send and receive a large quantity of information. Electronic communication. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . E-mail is a much better medium of communication in comparison with other transmission methods. 7. Telephone communication is entirely different from that of a post Ans. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. It is very easy to manage data because e-mail enables you to send the same information to different users easily. In addition. However. which is not possible in the case of telephone. Post provides simple communication. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. Two fax machines are required to send and receive messages.2. Both e-mail and the telephone are means of communication but differ in many ways. To send a fax. In contrast. A message sent through post needs a postal address to reach its destination 4. Email is preferable for many reasons Ans. 5.K.
In contrast. the residents have become easy victims of water-borne diseases. Heaps of dirt keeps lying on the streets. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. inhabited mostly by low-income groups. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir.The District Collector Delhi Subject: School Annual Function invitation Sir. Yours faithfully. south Delhi. These are areas where VIPs and the rich reside. Ans. I hope you be able to spare some precious time from your busy schedule and grace the occasion. Your presence shall be a source of inspiration to the students. The residents fear outbreak of diseases anytime. Supply of water is very irregular and inadequate. 2005. spacious. particularly. James School Leader 2. Delhi. There are certain parts of New Delhi. school leader of the City Public School. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . The drains are open and keep overflowing with garbage and dirt. which are more cleaner. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. Our principal will preside over the function.II 72 . colonies like Nandnagri. It is unfortunate that the Municipal Corporation. The Principal will read out the annual report highlighting the achievements of the school in academics and sports. I am James. It will be a privilege for us to have you as our chief guest for the annual function. Our school is going to hold an annual function on 25th Sep. and greener due to regular maintenance. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. are left to rot and stink. Due to nonavailability of pure drinking water. is not paying equal attention in providing civic amenities to the residents of different parts of the city. Thanking you.
Ans. had appeared in the B. Unfortunately. a student of XYZ College. I am facing a great amount of inconvenience due to the nonavailability of my certificates. Yours faithfully.3. Adhiraj Singh B. I request you to ask the concerned staff to send my certificate as soon as possible.II 73 .Sc. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi. I have received the certificates for Roll Number 134567. 0234567 ©NIIT Coordinator Guide – Personality Development Programme .Sc. I have submitted Parul Sharma's certificate in the university office. IT (II) year examination. I. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones. IT (I) year.Sc. IT (II) year Roll No. which belongs to Parul of B. Adhiraj Singh. My roll number is 0234567. Subject: Received wrong set of certificates Sir.
I can’t wait to meet you during the upcoming vacations.000/-. I will be able to meet all my requirements if you can send me Rs.E. You will be glad to know that the results of the annual examination are out and I have passed with distinction. . Ans. I need to purchase stationery. Our session has started and I too am trying to adjust to the new life. The first few days are tough. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons. Do take good care of yourself. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari. Firstly. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B.II 74 . Yours lovingly. course in Faridabad. Ans. so you must be feeling homesick. In addition. please do come and meet me. This is the first time you have been staying away from home. In case you get time. This would have made lot of difference. Mata Gujri Hostel Balawala Dehradun 14 sep. My new session will be starting in the month of April. course. Imagine you are staying in a hostel. John ©NIIT Coordinator Guide – Personality Development Programme .E. I have made a few friends. For this. Hope you are doing fine. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. Rest is fine here and please do reply as soon as possible. I came to know from your brother that you are staying in a hostel. I need to buy certain books and submit the fees for the new session.4. I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. XYZ 5. But I really wish we were in the same college. Fortunately. Yours affectionately. as we would have enjoyed our college life as we enjoyed our school days. How are you? I hope all of you are doing well at home. 2. 2005 My dear Dad. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also.
Explain the importance of reading and how it can improve one’s personality. Understanding nonverbal signals. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section. you can use the following approach: Initiate a classroom discussion by explaining the importance of reading in our daily lives. ask them to attempt the relevant questions. Understanding the paragraph structure. Explain to the students that reading involves comprehending and understanding a written document. underlines. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time. This skill is utilized more than the other communication skills of writing and speaking. bold typeface. However. italics. In this process. the students have learned to: Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. they can go for surface level reading when reading for pleasure. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. Discuss what is reading and what are the various types of reading.4. Ask the students to take a reading ability test by reading the comprehension given in Section 5. ©NIIT Coordinator Guide – Personality Development Programme . the students should be able to understand the purpose and general content of the text. the students should read the complete text slowly and carefully to identify the relevant information. the benefits of the ability to read well. making comparisons. Then.Chapter Five Objectives In this chapter. and asking questions. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas. Tell them how reading improves one's perception and develops the thinking process. It also involves drawing inferences. Anticipating and determining the meaning of words. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. These include elements such as fonts. Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. Understanding the text structure. Explain to the students. This process is known as scanning. and various layout features. After skimming. Tell the students that reading refers to the ability of understanding any written language and is central to any profession. they should also concentrate on nonverbal signals. Explain the difference between direct and indirect speech while reading. Tell the students that effective reading can be understood as a scientific process that involves: Skimming and scanning.II 75 .
therefore. explanations. Paragraphs are linked in a logical way by link words. such as title. Each paragraph deals with one aspect of the subject. These sentences may contain arguments. examples.II 76 . or an explanation of a particular section or chapter. how is it related to the other words in the sentence. page. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. What is reading? Ans. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. A paragraph consists of the following parts: The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences. The second part: Consists of sentences that develop the main idea of the paragraph. To anticipate the meaning of a word. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. Reading means understanding text. and summary. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. The introduction part mostly informs the reader about the content of the document. or section. ©NIIT Coordinator Guide – Personality Development Programme . between that word and a word that is familiar to them. Captions: Represent comments on figures. The number of sentences and words in a paragraph depends on the subject. a noun. Subheading: Presents a brief summary. or section. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. Most texts start with a title and sometimes a subtitle. On an average. The heading indicates the subject matter being discussed in a particular document. The conclusion part puts the subject matter in the right perspective. an introduction. that is. which can also be used within a paragraph. paragraphs. paragraphs contain between 75 to 150 words. each paragraph can have its own subtitle. the students should look for the following clues and indications: Determining the word class: Understand if the word is a verb. if any. Figures: Represent pictorial representation of an idea or a concept. chapter.These layout features are: Heading: Refers to the title at the top of a document. Determining the relation: Understand the relation. or an adverb. Determining the function of the word: Understand the function of the word in the sentence. It is an important part of communication. and other supporting evidences. Understanding the Structure of Text The structure of a text consists of various parts. details. an adjective. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph.
interpretation. Reading is of two types. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). To encourage students develop a reading habit. Deeper level reading involves concept forming. What are the different kinds of reading? Ans. we make notes. 4. Solutions to Check your Progress 2 1. Usually. 3. Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. "make the best of the opportunities". and critical evaluation of the relevant content. To help students determine what to read and how to read. Reading is done for a variety of purposes. The two purposes of this lecture are: Ans. Reading has many advantages. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities. such as preparing for examinations. 3. it is not considered as reading.II 77 . and seeking pleasure. Reading is an important communication skill. Surface level reading is done mainly for pleasure. Ans. Why is reading important? Ans. 6. gaining information. Who will be able to make the best of the opportunities? Ans. Reading is important to understand any piece of text. So. 5. 2. Ans.2. Why is loud reading not 'reading'? Ans. Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. Loud reading seldom leads to understanding the content. 4. Who. surface level reading and deeper level reading. They are: Ans. learning a subject. according to the author. refer to? Ans. B ©NIIT Coordinator Guide – Personality Development Programme . What does the phrase. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read.
As a result. 9.We do not develop concepts. By developing your reading habits. you will be able to write more impressively. 10. For both these requirements. Does the speaker emphasize the need for exposure to the native variety of English? Ans. For writing impressively. reading is a must. the passage suggests that reading helps to improve writing skills. magazines. Yes. Do Indians have a good opportunity for exposure to native variety of language? How? Ans. Yes. Why? Ans. Yes. We develop concepts. 11. 12. Slide2 supports this view. 7. Why does the speaker say that reading is a good source of entertainment? Ans. We read textbooks and other related books. ©NIIT Coordinator Guide – Personality Development Programme . This is because getting the reading material in printed manner in the native language is very easy. Printed books in the native language are easily available and are within the reach of a common man. one should have a deeper understanding of the topic and a good vocabulary. the speaker emphasizes the need for exposure to the native variety of English to non-natives. Refer to Unit 7. Yes. 8.II 78 . Yes. Do you agree with the view.Presentation and Public Speaking. Reading a novel helps us to develop a wider area of perception and a coherent thought process. Indians have the good opportunity for exposure to the native variety of language. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. We read newspapers. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. which leads to an improved personality. you can improve your vocabulary. and a whole lot of other things. I do agree with the view that reading helps improve writing skills. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text. How does reading a novel improve one's personality? Ans.
What does the speaker suggest to the students to read. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. Solutions to Check your Progress 3 1.. These two aspects help in maintaining good social interaction. 3. is not known to many people? Ans. people who regularly read newspapers. 17. 'Sheik had a bad reputation. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression. Mohandas was against telling a lie to his mother. 16. according to the author. Can you add to the list? Ans. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully. As a result.13. Why? Ans.. In addition.' What was Mohandas against? Ans. People should read newspapers and magazines on a day-to-day basis. the reader will not be able to recall the text when he or she needs it. Reading improves our personality and general awareness. yet he was much impressed by Sheik. Why should one not read without interest? Ans. Name some material that people need to read on a day-to-day basis? Ans. 2. The development of thinking processes is a benefit of reading that is not known to most people.II 79 . Sheik advised Mohandas to eat meat if he wished to grow tall and strong. 15. What did the Sheik advice Mohandas? Ans. 'He was not against eating meat. ©NIIT Coordinator Guide – Personality Development Programme . Which benefit of reading. One should not read without interest because the reader will not be able to understand the piece of text in such a situation.' Why was Mohandas impressed by the Sheik? Ans. 14. Mohandas was impressed by Sheik because he was tall and strong. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities.
The plane made by the Wright brothers was made up of wood.4. The little girl in the story was Durgabai. 4. The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. which are related to the passage. Solutions to Check your Progress 5 1. Against whom were the Indians fighting? For what? Ans. 3. The Congress held a meeting in Kakinada in 1923. 2. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. Why did Mohandas have to steal money? Ans. What did the Congress do in Kakinada in 1923? Ans. Indians were fighting against the British to gain freedom. and wire. Write the letters indicating the six true statements in your answer book. Who was the little girl in the story? Ans. What was the important thing the Wright Brothers did in 1903? Ans. which agree with the statements in the passage. Who bought a ticket for Nehru? Ans. How was the plane made by the Wright Brothers different from the modern planes? Ans. Solutions to Check your Progress 6 Read the following sentences. How the experiment was conducted by the Wright Brothers an important event? Ans. 2. Ans. 5. The experiment conducted by the Wright brothers enabled humans to fly.II 80 . 3. Solutions to Check your Progress 4 1. The Wright brothers made the first aeroplane in 1903. People who had put up the exhibition bought a ticket for Nehru. The planes of today are made up of Magnalium. These are among the six sentences. canvas. Mohandas stole money to buy cigarettes.
3. 6. 7." Ans. "Will you please show me the way to Lal Bagh. "Did you pay my fee yesterday?" Ans. Govind asked me if I had paid his fee the previous day. Mary said. 1. "Oh! What a long snake!" Ans. "We do not go to the computer center from tomorrow. Peter said. 4. The child exclaimed that it was a long snake. Sita asked me why I had given her only 3 marks for that answer. "I hate to go late. Mary requested me to lift that bag for her." Ans." Ans. ©NIIT Coordinator Guide – Personality Development Programme . The child said. He admitted that he hates to go late. Peter asked me to show him the way to Lal Bagh. "Can you kindly lift this bag for me. 5. They said. 2. Sita said. "Why have you given me only 3 marks for this answer?" Ans. Govind said. He said." Ans.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech. They said that they will not to go to the computer center from the following day.II 81 .
II 82 . Ans. the state of being held in low esteem. "What a pity I have answered all the questions wrong in the exam!" Ans. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. 9. concerned with worldly rather than spiritual interests. dignified manner or conduct. given as a gift. A purposeful or industrious undertaking (especially one that requires effort or boldness). presented.8. 10. proceed. Absence of light or illumination. also write the other possible meanings for the same word. She said. ©NIIT Coordinator Guide – Personality Development Programme . Secondly. given formally or officially." Ans. Burdened psychologically or mentally." Ans. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. She rued the fact that she had answered all the questions incorrectly in the exam.4 1. Absence of moral or spiritual values. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. having an exaggerated sense of selfimportance. the tangible substance that makes up a physical object. to change location. The officer ordered his subordinates to report by 5 o' clock in the morning. Free from emotional agitation or nervous tension. The teacher ordered all the students to submit the record notes by the following evening. "You should report by 5 o' clock in the morning. "All of you should submit the record notes by tomorrow evening. express moral judgments. Solutions to Section 5. have an emotional impact upon. Characteristic of false pride. The officer said to his subordinates. A period marked by distinctive character or reckoned from a fixed point or event. The teacher said. Absent-minded dreaming while awake. relevant information or interconnection.
Completely clear and fine. what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. 3.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. s. Why was Nehru not able to convey everything that he wanted in his letter? tttt. wwww. Characterized by absence of emotional agitation. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p. Ans.II 83 . A deceptive manoeuvre (especially to avoid capture). according to Nehru. Letter was not sufficient to convey all his thoughts.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. He did not have time to write uuuu. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. u. quietly or secretly. Live (in a certain place). r. vvvv. who came to Karnasuvarna. to avoid being observed. The ten multiple choice type comprehension questions covering the entire text are: 69. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. elevated in nature or style. The ten comprehension questions covering the entire text are: 68. t. v. He was weak. 2. w. and then even simple. and history becomes stirring and epoch-making. Ans. ©NIIT Coordinator Guide – Personality Development Programme . Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. x. In prison one cannot write long letters. ordinary men and women become heroes. q.
y. Who started the Russian Revolution? nnnnn. Indira Gandhi bb. Jeanne d' Arc mmmmm. Kamla Nehru iiiii. Godan ©NIIT Coordinator Guide – Personality Development Programme .Adolf Hitler Ans. to give sermons ccccc. Mahatma Gandhi hhhhh. For knowledge zzzz. Lenin ooooo. b. The best way to distinguish between right and wrong is: bbbbb. Which is the most famous book of Nehru? rrrrr. to read Ans. a. The Discovery Of India uuuuu. Indira Gandhi ggggg. Lenin dd. c. For knowledge z.Ans. Napoleon Bonaparte lllll. to discuss eeeee. Stalin Ans. Why did Hiuen Tsang come to India? xxxx. My Experiments With Truth sssss. a. to argue ddddd. For adventure yyyy. d. Jesus Christ kkkkk. To whom is this letter addressed? fffff. Jeanne d' Arc cc. Letter was not sufficient to convey all his thoughts. Mussolini ppppp. For trade aaaaa. c. Indira Gandhi was inspired by the story of: jjjjj. to discuss aa. For touring India Ans. Abraham Lincoln qqqqq.II 84 . Geetanjali ttttt. Sarojini Naidu Ans.
it is evident that Nehru loved his daughter deeply. If she ever found herself in doubt. Through this letter. b. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. he sent her invaluable advice and his blessings. According to Nehru. The Discovery Of India ee. c. Bapuji xxxxx. Andaman and Nicobar Islands eeeeee. Indira Gandhi was born in the year: zzzzz. Lenin. 1917 gg. and told Indira that she should stay inspired by such people and serve her country. Sarojini Naidu Ans. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. On her birthday. 1923 aaaaaa. Nehru himself wwwww. 5. Her mother ff. c. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. Write a summary of the letter without losing meaning of the text in about 150 words. Nainital 4. None of these Ans. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. he reaches out to her from the prison through a letter. Where was Nehru imprisoned? dddddd. 1921 cccccc. b. Nainital ffffff. Instead of the usual material presents. Write a paragraph on Nehru's love for his daughter based on this letter Ans.II 85 . ©NIIT Coordinator Guide – Personality Development Programme . the best friend of his daughter could be: vvvvv. and Mahatma Gandhi. 1914 Ans. Like a good father. Her mother yyyyy. Nehru reminded Indira of heroes such as Jeanne d’ Arc. Tihar jail gggggg. Ans. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. Naini prison. Naini prison. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. she should never do anything in secret as if she had something to fear or hide. 1917 bbbbbb.Ans.
6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:
This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.
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Chapter Six Objectives In this chapter, the students have learned to:
Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions
Focus Areas To conduct this session, you can use the following approach:
Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:
Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.
After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"
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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:
Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility
Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.
2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.
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who dislikes children because of his wife’s death. Ans. He loved his child a lot. The stranger. and tries to fight it by going and waving back at Schwamm’s son. develops feelings for the little boy and does the same just for the sake of his happiness.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. Ans. and waved his hand in response to the small child. The story revolves around a small kid. Why did the stranger hate children? Did he really hate them? How do you know? Ans. Write a critical appreciation of the short story in about 100 words. Schwamm decides to board the train to wave at his child. The train halted at Saharanpur. Just for his child's sake. Schwamm was a very loving and a kind-hearted father. boarded the train. Solution to Section 6. What is the central idea of this short story. The stranger thought that the kid was the reason for his wife’s death. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. 6. it was not true that the stranger did not like small children at all. who is very sensitive and emotional. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. The stranger hated children because his wife died while giving birth to their first child. Is there any message by the author? Ans. who regains hope and faith in everything because finally a man waves back at him.3. 4. subconsciously knows that his belief is baseless. One man. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. he went to a different city to board a train.II 89 . The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. 5. The girl collected her things. Comment on Schwamm as a loving father. The happiest person at the end of the story is Schwamm’s son. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. Just to make his child happy. not even a single passenger from the train waved back. The blind man started talking to the girl in a very friendly manner. The stranger woke up early in the morning. It tells us how little incidents can make huge changes in our life. The moral of this story is that determination is as important as taking the initiative to achieve a goal. However. The father was keen to make his son happy. inspite of his past happenings. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy. ©NIIT Coordinator Guide – Personality Development Programme . said goodbye and got down at the station.
Ram has not paid the telephone bill. When is the school reopening ? 4. Has Ram paid the telephone bill ? 2. 2005. The school is reopening on August 1.II 90 . Ans. Mary did not come to school today. Did Mary came to school today ? 3.5 Convert the following statements into interrogative sentences. 1. Ans. Ans. Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme .Solution to Section 6. Ans. The suicide bombers escaped from the police.
quotations. Then. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. Tell the students to use body language as an additional support. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section. which helps in modifying the presentation according to the response of the audience.Chapter Seven Objectives In this chapter. you can take the following approach: Explain the various steps that the students should follow to create a successful presentation. After the objectives have been clearly established. you need to: Capture the attention of the audience: Use jokes. the students have learned to: Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. Discuss the structure of a presentation. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. Tell the students to follow the method with which they feel comfortable and confident. They should look confident and establish good eye contact with the audience. the objective of the presentation needs to be clear. Inform the students about the importance of organizing a presentation. Preview key points: The key points of the presentation should be mentioned in the introduction. or questions to capture the attention of the audience. ©NIIT Coordinator Guide – Personality Development Programme . Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. The structure of a presentation consists of three parts: Introduction Body Conclusion Introduction In the introduction. Discuss the advantages and disadvantages of the various methods of presentation. brainstorm and collect all the relevant material. Explain to the students the various methods of delivering a presentation. you need to: Limit the content to a few key points: The content of the presentation can be chunked into key points. sex. Each slide should contain a maximum of six points. The content and the style of presentation should match the objectives. Tell them how visuals can help them in making a presentation successful. Tell the students that analysis must be carried out throughout the presentation. and background knowledge should be made before the presentation. Explain the importance of body language while delivering a presentation. Structure the information properly: The information must have a logical structure and order. Writing a content outline before the presentation helps present a structured presentation. Explain to the students the importance of using visuals in a presentation. Explain each point adequately: Any point that may be new to the audience should be adequately explained. nationality. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. Body In the body. organize the material around the objectives. stories. Tell the students that further analysis of the audience in terms of age. Tell the students that rehearsals must be conducted before delivering the final presentation.II 91 .
Encourage questions: Questions should be encouraged at the end of the presentation. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme .1 3. you need to: Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success. Conclusion In the conclusion.5 3 3. stress. Ensure that the ideas keep flowing: One key point should lead to another. You might be having complete knowledge of a subject.4 5. A logical flow will also help in easy transition from one topic to another. No. Ask the students to give a PowerPoint presentation.3 2. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved.2 5.4 2.1 4.1 2. Any doubts can be clarified at this time.2 2. Evaluate the presentation on the basis of the following parameters: S.3 5.5 6 6.2 5 5. audible voice Used correct pause.1 6.1 2 2.2 4 4. 1 1.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear. This also ensures a quick revision of the content. however. Explain to the students that lack of performance does not necessarily mean lack of knowledge.1 5. lack of confidence and presentation skills can result in poor performance.II 92 .
They are cheap and affordable. Common Visual Aids The commonly used visual aids are: Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors.II 93 .1 8 8. bullets. or diagrams that does not fit in the transparency are distributed to the audience as handouts. and are made of a thick. Use visual aids appropriately.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. No. or additional data. the students need to: Structure the content logically. At any point of time. Follow certain guidelines while delivering the presentation. and styles in a presentation. the presenter can flip back to a previous page and refer to it. charts. They are attractive to look at and are cost effective. types. font sizes. charts. They can be used more than once. ©NIIT Coordinator Guide – Personality Development Programme . Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. Whiteboard: A whiteboard is similar to a blackboard. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. transparent plastic.S. graphics. Use effective strategies to remember the content. 7 7. Dress appropriately. Posters: Posters are large sheets of hard paper and can be used to depict pictures. Prepare for the presentation well in advance. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text. Markers of different colors can be used on a whiteboard to write or highlight information on the board. Handouts: Data in the form of figures.
©NIIT Coordinator Guide – Personality Development Programme .II 94 .