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Coordinator Guide – Personality Development Programme - II 1

CH A PT ER - SPEC IF IC IN PU T S: P A R T - I

Chapter One Objectives In this chapter, the students have learned to:

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Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning

Focus Areas To conduct this session, you can take the following approach:

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Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.

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Coordinator Guide – Personality Development Programme - II 2

Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.

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Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.

Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:

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Coordinator Guide – Personality Development Programme - II 3

John created the course by putting the content in the checked frames. She asked Ashish to install it. John listened to the freshly-prepared audio and checked it against the script. David manually checked all the templates and gave suggestions to improve the usability of the templates. As a result. did not overlap the button. and images for the frames. sidebars. David also suggested John to include some examples in the script. created the buttons. he suggested that the buttons should be placed a bit lower so that the correct answer. Monica. Meanwhile. For example. Sheila made several phone calls to voice-over artists and fixed dates with them. The project plan was made and shared with all the stakeholders. when displayed. arrows. He found a few mismatches and asked Sheila to rectify the errors. John also mailed Sheila the script for which the audio had to be recorded. This project involved developing a course about the basics of HTML. Sheila needed the audio software to edit the same. ©NIIT Coordinator Guide – Personality Development Programme . Only Ashish was authorized to install the audio software.II 4 . John also coordinated with Monicato discuss the various ideas for the kinds of images to include. John also shared the script with David. read books. He wrote a large volume of code and checked the templates several times for errors.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. He researched extensively on the Internet. David gave John ideas to improve the readability of scripts. John asked Monica to modify some pictures. divided the content into lessons. Chris changed the pixel values of the buttons. and then wrote the script. After the templates were finalized. who loves working with colors. Chris was busy coding for the course. to make it more effective. Team members from various departments where part of the project team. The team members were assigned different roles and responsibilities. He also wrote the script for the project.

and other requirements for Web-related products. and working as client support representatives. Illustrator. Programmers: A programmer is responsible for writing. content developers provide technical support to end users. interfaces for intranets. A computer programmer may be required to use various computer languages. The system analyst helps the organization get the maximum benefit from its investment in equipment. The network administrator should be accessible at all times to solve problems related to networks. personnel. Fireworks. analyzing source systems and business requirements. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. System administrators: A system administrator manages the hardware of computers and networks in a company. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. and Corel Draw. Web banners. ask the students to identify the roles involved.Based on the given case study. Web designers: A Web designer designs Web pages. The content developer may design applications for various technical and commercial users. and business processes. Sound engineers: A sound engineer mixes and synchronizes music. which are called programs. customer service engineers. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. In addition. Some of the other responsibilities include leading projects. ISV partners. Network Administrator: A network administrator manages the network of the organization. Some of the common responsibilities include installing and maintaining software. testing. These programs specify instructions for computers to perform various functions. and maintaining detailed instructions. graphics. providing in-house software training. presales and services organizations. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization:           Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. Content developers: A content developer is responsible for writing and modifying programs. voices. creating logical and physical data models. or help desk technicians. and the customers. or sound effects. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. the system administrator may also be responsible for providing training on support skills to the IT personnel. and preparing design and technical specifications for large and complex data warehousing and decision-support systems.II 5 . In some companies. websites. Web designers use software such as Photoshop. identifying business rules.  ©NIIT Coordinator Guide – Personality Development Programme .

Ans. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B. and is currently working as a software developer at Technology Systems. Short-term professional goals refer to the goals to be achieved within two to three years. he won the first prize in technical writing. Prepare a brief self-portrait of yourself for a professional career.Solutions to Chapter One Questions 1. Ans. He offers his support and advice when required. He has also worked at Smart Developers as a technical writer for one year. He is very innovative and takes initiative in all the functions related to his field. he is not confident about his communication skills and is not comfortable doing sales.Tech. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. He regularly organizes technical fests and seminars. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements.II 6 . He constantly evaluates his surroundings and analyzes situations. While working at Smart Developers. Write about your short-term and long-term professional goals. Don is an avid sports person and has represented his college cricket team at the university level. 2. Don is also good at supervising tasks because he has excellent monitoring skills. However. your professional satisfaction level is low and you should look forward to improving your job conditions. If you have responded with a 'No' to most of these elements. ©NIIT Coordinator Guide – Personality Development Programme .

No. Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list. List your weaknesses. which job or position would you like to attain? In your past. To prepare a self-improvement plan. Prepare a self-improvement plan for the next five years. Ans.):          Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4. what do you want most from your job? If you were granted a wish. Select your strengths from the following list (This is not an exhaustive list.Long-term professional goals refer to the goals to be achieved after at least five years. 2. These goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain. Long-term goals are derived from the vision of the person. Ans.):           Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5. List your strengths. which achievement has given you immense satisfaction? What. according to you. as shown: S.II 7 . Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme . create a table with three columns. Ans. 1. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3. 3.

Besides working hard. If any feedback for improvement is given to her. and should have strong management skills. 5.Tech. What type of people irritate you? List the moral values that you abide by. 4. prepare a portrait. 16. She works hard and is known as a motivating team player. She gets inspired by reading 'The Alchemist'. 15. describe yourself as well as your prospective life partner. she accepts it gracefully and works towards removing her weaknesses. ©NIIT Coordinator Guide – Personality Development Programme . If you are single.S. She always strives to improve. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. he should enjoy participating in sports activities. 19. 4. you can create a word portrait of your prospective life partner by answering the following questions: 11. 7. He should preferably be an M. List negative personality traits that you don't want your spouse to have. 10. 18. 13. 9. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. 12. she tends to ignore her health care routine and this results in fatigue and depression. You can create your personal word portrait by answering the following questions: 1. A sample portrait is given below: Donna Bard is a kind hearted and honest girl. 20. 5. He should aim for a peaceful and prosperous life. Similarly. She is disciplined and loyal towards her work.No. 3. However. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. 2. 8. She works as a manager in an organization. He should be an avid reader and should constantly update himself with new technologies. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. He should have good leadership qualities. List the minimum standard of performance that your prospective spouse should achieve. He should always work towards building healthy professional and personal relationships. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions. He should always exude high energy levels. 17. which talks about pursuing one’s dreams. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. 6. Ans. 14.II 8 . What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess.

At this point. Give the students a list of desirable qualities that organizations look for. and special achievements as mentioned in their bio-data. you can take the following approach:       Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview. it is very important for them to analyze the job opportunity.II 9 . To do this analysis. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. ©NIIT Coordinator Guide – Personality Development Programme . Tell the students that before they apply for any job. you can tell the students about the different types of interviews that are conducted. This information is provided for you in the additional inputs section. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. Tell the students that to target a suitable job. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. trainings taken. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. After this exercise. skills. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. start with discussing the screening and selection procedure. which is common in all the organizations. Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. This exercise will help the students assess their personality. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. To prepare students for the interview. and abilities.Chapter Two Objectives In this chapter. The bio-data is the most important document in the interview. projects. values. the students have learned to:       Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. Ask the students to make a list of all the educational qualifications. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. it is necessary to analyze the job opportunity and ensure that it matches their expectations. as given in the additional inputs section. Tell the students that it helps to know the various characteristics of interviewers.

Future plans of the company 7.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. ask them to assess it keeping in mind the 15 factors given to them. ©NIIT Coordinator Guide – Personality Development Programme . Instruct the students to draw a table with two columns. Remuneration/perks 14. Others may find that the job opportunity does not seem to match their expectations. Location 6. Then. students who have been able to tap the job opportunity of their choice will be happy with the outcome. Any news-making issue in the past 9. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table.II 10 . tell them to fill in the information in front of the respective factor in the table. Give a formal smile. as shown: Expected Factors 1. Tips on Body language During an interview. After all the students have selected at least one job opportunity. Ask such students to select another job opportunity article and repeat the exercise. Job safety 11. Give students time to research all information. Maintain regular. Mirror the interviewer's techniques. Keep your hands on your lap. and discuss the same with their friends. ask them to refer to the company's website and brochures to gather more information. Then. ask them to select the job opportunity they think will match their expectations. Competitors 8. attentive eye contact. Type of work 12. Number of employees 5. At the end of this exercise. Products and services 3. always remember to:        Shake hands firmly with the interviewer. Relax! Don't rush through the interview. Position offered 10. Annual turnover 4. Sit straight and alert. Agreement contract/service bond 15. look at their self assessment and career planning analysis. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. Background of the company 2. Qualities required 13.

Can serve as a platform to check validity of information in the resume. an on-the-job specialist. Is conducted over the phone line by using a microphone. Is usually used to screen interviewees. and special software. depending on the factors such as the job profile.Types of Interviews Different types of interviews are used in different situations. Involves direct assessment of the interviewee by the interviewer. the time available. Has a fixed evaluation scheme to assess the interviewees. Involves presentations by companies who want to recruit the students. Is cost-efficient and less time-consuming. Involves questions that are asked on the area or field each interviewer represents. Is conducted over the phone. Is usually conducted by the government or large organizations. Is conducted by companies at the campuses of various colleges and universities. and occasionally. Is a convenient and speedy method of recruitment. Can be held for all posts and for all levels. Has personnel representatives. Features a selection process that is based on the collective input of several people. Provides an interviewee several chances to present his/her abilities and skill set. A board interview: • • • • • •  A rotational interview: • • •  A walk-in interview: • •  A phone interview: • • • • •  A video interview: • • •  A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme . Is an interview between one interviewee and a panel of two or more interviewers. The various types of interviews are:  A one-on-one interview: • • • •  Is an interview between the interviewee and one interviewer. May be conducted for candidates residing in a different country or at distant locations. The number of interviewers may vary. Has a set of fixed questions for all interviewees. Is usually used to screen interviewees. Requires participants to appear for selection tests. Could involve walk-in interviews. Is an interview of a candidate by different interviewers separately. a psychologist in the interviewer panel. May be scheduled or unscheduled. managers.II 11 . Involves questions that are often framed beforehand. a video camera. and the cost that the organization wants to incur on the interview process. Usually involves each interviewer targeting a particular aspect of the interviewee's skills.

co. Name of the post 2. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam. 14.V. Passed AISSCE AISSE B. 24 : 410.V.66 78. Period From to : raovinay10@yahoo. 81. Telephone numbers : 0129 .2 65.present : Software Engineer : Vinay Yadav : 10. Name 3. Date of birth.Engg. D.24 First First First ©NIIT Coordinator Guide – Personality Development Programme . Address .A. The following guidelines needs to be followed while designing a bio-data:       Avoid spelling and typing errors. Add a cover letter or note mentioning the code number and other details specified in the advertisement. Here is a sample bio-data: Bio-Data 1. 2. Father's name 9.S. Prepare a good bio-data of yourself. 21-D. Surya Apartments. Faridabad (HR) 5. Ans. Academic qualifications Sl.II 12 . E-mail ID 8. Faridabad D. Address . Faridabad (HR) 6. Limit the bio-data to two pages. 21-D.M.Solutions to Chapter Two Questions 1. Give a consistent and symmetrical look.in : Mr. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A. Surya Apartments.Tech % Marks Class 1. No. College Ambala.10. Faridabad M. Use terms and phrases relevant to the industry. Occupation 10. Age 4.1981. Marital status 11.permanent : 410.3092391 7. 3. Use simple and concise sentences.

you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. Extra-curricular activities : Played cricket at the university level. 20. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’. Oracle. Personal interview: To prepare for a personal interview round. such as writing a technical paper or participating in seminars and technical competitions. 14.pm Rs.000/. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. and an answer as to why you chose this topic. You can practice group discussions with your friends and improve upon your communication skills. logical reasoning tests. Date Signature 2. Here is a plan to prepare for an interview for a software engineer's post: 1.12. Group discussions: In the group discussion round. and technical knowledge tests. aptitude tests. 10. Won the first prize in technical writing. Work experience: Sl. language tests. and System Analysis and Design (SAD). In addition. such as:  Why did you choose this particular project?  What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone. Professional skills 16. such as ‘Role of JAVA in the Internet’. ©NIIT Coordinator Guide – Personality Development Programme . Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds:    Preliminary written tests: This includes IQ tests. and discuss them during your interview. You can prepare for the preliminary written tests by using books that contain sample tests. organizations ask candidates to discuss a specific topic among themselves. No. and always mention if you have contributed to the advancement of any application during your training session. such as RDBMS and Operating Systems. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. References : C. 2. list down your learnings. Briefly write out a preparation plan for an interview for a software engineer's post. Personal attainments/distinctions : Organized technical fests and seminars. C++. 15. Prepare a brief description of your favorite subject or topic. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. : Available on request. Ans. The topics can range from current events to technical topics.000/-pm 13.II 13 . Project work preparation: Most organizations focus on project work because it reflects your own work. Special attainments: List down all your special achievements.

Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C. C++. Principal accomplishments : Modeling. The qualifications and skills that will help you get selected for a job are:  Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics.3. A software professional may possess any of the following traits:                      Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . Chemistry. and System Analysis and Design (SAD) • 4. Ans. and maintaining the software system.II 14 . Maths College: B. List your qualifications and skills that will help you get selected for a job. developing.Tech  Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system. Prepare a list of your strengths and weaknesses. Ans. Leadership quality : Handling different projects related to software systems. Oracle.

and System Analysis and Design (SAD). C++.II 15 . My name is Vinay Yadav and I am a software developer with Technologies System. I am a person with a high degree of integrity and team spirit. Introduce yourself. and maintaining the software system. : Modeling. I believe strongly in values like honesty and hard work.Tech. I have been brought up in a atmosphere where discipline and respect for elders is a way of life.   Interpersonal skills : Ability to analyze situations. from M. Assume that Vinay possesses the following qualities:   Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics. ©NIIT Coordinator Guide – Personality Development Programme . : Designing a software system and writing code for different modules of the software system. Chemistry. Maths : B. Oracle. Responsible for making high-quality software systems.Tech : 1 year of experience as a technical writer. Ambala. Vinay has identified a goal for his professional life. developing. I have done B. Vinay plans to become a project manager in the next two to three years.5. Engineering College. Because he has a strong technical experience and good interpersonal skills. Based on the above-mentioned qualities.Tech. 3 years of experience as a S/W developer. Ans. : Managing different projects related to software systems. and I am aspiring to do an M. Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills  Skills related to job : C. 6. Ans. giving comprehensive information about yourself within two minutes. Handling a team of seven software professionals. Identify an appropriate career goal for yourself by matching your qualities to the job.M.

professional experiences.II 16 . the students have learned to:    Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. They will feel light and enthusiastic. Explain to the students that if they are well prepared. they can answer all the questions and can overcome any obstacle. Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. In addition. They should follow a philosophical approach and start thinking of the next job opportunity. and the various interpersonal and job-related skills mentioned in the bio-data. Discuss the ways by which the students can release stress. ask them to get the summarized results of their self assessment and career planning analysis with them. you can take the following approach:   Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview. The questions can be related to their educational qualifications. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. and they may not have answers to all the questions.Chapter Three Objectives In this chapter.   Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds. Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. Explain to the students that failure in an interview should not dampen their spirits. ©NIIT Coordinator Guide – Personality Development Programme . if they interact with the fellow candidates. They also have their own set of strengths and weaknesses. such as by giving mock interviews. and they should learn from such experiences. ask the students to practice mock interviews with their friends. Explain to the students that the other candidates appearing for the interview are also like them. it will help divert their minds away from the stress and nervousness. Before the students give a mock interview.

Confidence level 28. Eye contact level 25. 7.II 17 . The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4. Ability to use suitable closings 37. 10.The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. His/her dress 19. Clarity of introduction 13. His/her listening skills 40. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1. Promptness while answering 34. His/her resume 22. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme . His/her posture 16. Clarity of answers 31.

they will be judged on the points given above. The body language of the students will tell the interview committee about their nature and motivation level. Tell the students that by judging their team building and coordinating skills. ©NIIT Coordinator Guide – Personality Development Programme . I feel insecure and anxious about my future. Tell the students that besides knowing about the possible questions that can be asked during the interview. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. to be used if the students absolutely identify with the corresponding statement. defeats. ask the students if they are feeling more comfortable facing the interviewer. I feel a compulsive need to prove my worth. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. I blame myself for my mistakes. I am very critical of any displeasing behavior around me. to be used if the students strongly disagree with the statement. 22. 23. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. consider the following questions: 21. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. This will help them assess their actual stress level. I am apprehensive in handling responsibility. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). Ask the students to create a table with seven columns. For example. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. 24. Accordingly.No.II 18 . Give the students some statements that convey the behavior pattern of a person in a given condition. I feel anxious about undertaking new endeavors. 26. they should also know about the questions that the interview committee may consider. I wish for immediate appreciation and recognition. The ratings vary from 4. I am extremely impatient and get easily frustrated. as shown: Personal Stress Index S. and failures. to 0. I find my life unfulfilling and meaningless. 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude.After the mock interviews. Tell the students that they can rate each statement by entering the number in the respective rating column. they need to rate each statement from 0 to 4. 25. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. the interview committee will be able to determine if the candidates can work cordially.

A PSI of 5 or less indicates an exceptionally low level of stress. ask them to add the ratings given to the 10 statements. Keep the scores of the students confidential and create an appropriate action plan for each student. ©NIIT Coordinator Guide – Personality Development Programme .After the students have completed grading the statements. and a PSI between 20 and 40 indicates that the students need to be counseled.II 19 . A PSI between 10 and 20 indicates a favorable level.

Explain to the students the importance of giving their best in the first assignment.No. and the coffee machine. This is because a favorable first impression can lead to several good opportunities. On the first day at work:        Be punctual and report on time. general practices. you can take the following approach:      Initiate a classroom session by discussing with the students how they should spend their first day in office. this attitude gets rubbed off on their colleagues. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. If they are full of enthusiasm. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. They should be extra careful when interacting with others and handling a new project. and protocol. Be careful about what you say. Clarify any doubts and seek information from your new colleagues or the HR personnel. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). Overachieving the Targets Tell the students that they will be observed closely the first few days. discuss with them the evaluation process and then disclose the name of the best student. Instruct the students that they should not hesitate to give inputs regarding the existing projects. Familiarize yourself with the new surroundings. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. Explore the building and find out the location of various departments and facilities. Do not make unsolicited comments and avoid politically incorrect language and humor.II 20 . Familiarize yourself with the people who are introduced to you. Observe the students while they work on their respective assignments. and regulations of the organization should be kept reserved for a proper opportunity. give the students an assignment and ask them to complete it in a particular time. After they have completed the assignment. Explain to the students the positive effects of being enthusiastic. Arrive at the assigned time and report to the concerned person. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. Introduce yourself and engage in conversation with them. rules. Feel secure and positive. In addition. Ask if there is an official manual that provides such details. it always helps if they know what to expect throughout the day and how to conduct themselves. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. Use formal language. Such suggestions should be given only after prior consultation with seniors and colleagues. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. Find out about the organization's rules and regulations. such as: S. They should try to know more about the parameters to evaluate performance and behavior.Chapter Four Objectives In this chapter. they need to follow the hierarchy protocol. This will give them an impressive start and enable them to rise faster in their careers. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . the students have learned to:   Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. they will be able to get along with their colleagues easily. Do not hesitate to ask questions. Look confident and feel comfortable. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. Warn the students that the inputs or suggestions for the values. such as the restroom. Wear a smile. Provide them with the tips given in the Additional Inputs section. There is usually not much work to be done on the very first day. However. the canteen. For this.

Think positive and talk positive. team participation. Solutions to Chapter Four Questions 1. After they have written the situations. Enthusiastic Team Player To create a good impression in an organization. Explain to the students that their behavior.II 21 . Do not underestimate yourself. This is because the lack of confidence in one area influences the other area. new employees should strike a good rapport with their seniors and team members. Do not take feedback on your projects personally. Accept feedback with a positive attitude. they should simply find clues to their problems with the help of these tips. they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. If they feel low. Believe in prayers. If they wish to secure a rating of five. give them the list of tips that will help them overcome their problem. If the employees are enthusiastic. Tell them that the situations can be personal or professional. In addition. In addition. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. Tell them that the tips apply to all situations. and extra efforts also affect their rating.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. These things need not necessarily be related to your job. Stay healthy and fit. they should try to overachieve the targets and improve upon their past performances. tell the students that it is not enough to simply achieve the targets. The list of statements is as follows:               Get your priorities straight. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. Appreciate your qualities and be proud of them. Ans. Make a list of your qualities. Short-term professional goals refer to the goals to be achieved within a span of two to three years. Therefore. Presence of team spirit will enable them to accomplish their project and organizational goals. they should not concentrate on only achieving the explicit targets. It affects your personal and professional life. Always try to help others. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. Keep learning new things to boost your confidence. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . Recognize all of your accomplishments and make a list of them. Pamper yourself. List out your short-term and long-term goals in your professional life. the client perceives the organization to be reliable and ready for tough assignments. Ask the students to list down situations where they may not feel confident. Exhibit what you do best and teach it to others.

according to you. If you have responded with a ‘No’ to most of these elements.If you have responded with a 'Yes' to most of these elements. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. which job or position would you like to attain? In your past. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2. After you have identified your short-term and long-term goals. make an action plan to achieve these goals. Long-term goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain. your professional satisfaction level is low and you should look forward to improving your job conditions.II 22 . you are satisfied with your current position and you should look forward to achieve your long-term professional goals. Ans. Long-term goals are derived from the vision of the person. Long-term professional goals refer to the goals to be achieved after at least five years. what do you want most from your job? If you were granted a wish. which achievement has given you immense satisfaction? What. Prepare an action plan to achieve your goals.

Take extra measures to perform better in your first assignment because it will help form a favorable first impression. 28. 45. If you are not comfortable about a specific aspect about the organization. 46. if you have joined an organization as a software developer want to become a project manager. 38. Continuous process. The list of obstacles can be as follows: 37.' The list can be as follows: 27. Time span already given. 29. Learn about the new technologies. Lack of time to enroll for the course and to study. Always be ready for any opportunity and make sure to give your best performance. 41. Acquire a position of a senior software engineer or a team leader. 40.' Then. Family planning to relocate. Start making your list of accomplishments and start working on the list of shortcomings. write that it in the column 'What I plan to do. After you have identified the obstacles.Tech. This will reflect on your work and people will want you to work with them. Ask your team members and seniors about the performance evaluation procedure. Ans. Ask your project manager to give you a chance to work in projects that involve new technologies. 44. Make efforts to get noticed in your team. Working on similar types of project again and again. Write this list in the column 'How I plan to do.For example. 43. The time span can be mentioned as follows: 32. If possible. Represent yourself as an enthusiastic and confident person. ©NIIT Coordinator Guide – Personality Development Programme . raise the issue in an appropriate manner. Plan out a strategy to make a good impression on your first job. make a plan to remove them and start working as per the plan. Take your first assignment very seriously and deliver your best. 31. Now. Devote two to three hours in a week for studying. This will help you continuously assess your performance status.II 23 . allocate a deadline for each activity. 36. In the next two years. This will lead you and your team towards success. Remain in the current office for the next three to four years. You can use the following strategy to make a good first impression:       Utilize your first day in office in getting familiar with your colleagues and the office environment. 35. Be ready to take on new challenges. 34. study with a friend who is doing the same course. make a list of things to be done to reach that level. course. Discuss your goals with your family and seek their support. Take the long pending leaves and get yourself enrolled for the M. In the next three years. In the next three years. list the possible obstacles against each point. 39. Always support your team members and cooperate with them. Now. 33. Always appear enthusiastic and full of confidence. 30. Build a bond of trust and understanding with your team members. Heavy competition. You can plan to remove your respective obstacles as follows: 42. Acquire a Master's degree in Technology. Good leadership qualities to be identified. Start handling two teams simultaneously. 3. Try to collect all the information related to your organization and understand the atmosphere of the organization. Write the respective deadlines in the column 'When I plan to do'. Make efforts to get noticed by always appearing confident and enthusiastic.

one should take care to complete all urgent work on time. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. not important. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. Urgent work need not be important. lack of time can result in poor performance. or not urgent. This can cause self doubt and depression. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. the students have learned to:      Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. important work. Tell the students to keep the final list with them for future reference. Inform the students that they should not keep unrealistic targets because it might result in setbacks. Tell the students that planning should immediately be followed by implementation. you can take the following approach:        Initiate a classroom session by asking the students to list their skills and capabilities. a person should categorize it as important. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. If a deadline has not been given for an assignment.Chapter Five Objectives In this chapter. ask them if they are utilizing all their skills and abilities. Now. Adherence to commitments always boosts confidence. their performance goes down and they feel depressed because they could not complete the important work. Therefore. To accomplish their tasks efficiently. ask them to list other tasks that might not be important. In addition. Urgent work needs immediate attention and provides less time for execution. Again. they should set their own deadline and work towards achieving it. Therefore. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. it is important to manage the various tasks and complete them within the specified time. It is necessary to think well about yourself if you want others to think well about you. students should prioritize their tasks. After they have made the list. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. You may have complete knowledge of a task. advertising this belief will help in creating a positive environment around you. They should be practical and reasonable while planning their work. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. This will enable them and their team to enjoy their accomplishments. As a result. but need to be performed in the future. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . Then. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. can become urgent after some time. if not managed properly. even after investing all their energy. Explain to the students that being physically fit will help them maintain good health and perform optimally. Any delay will result in loss of energy and enthusiasm.II 24 . ask them to prioritize in order of execution. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. however. In addition. thereby ignoring the important ones. This will help them be enthusiastic and increase their confidence level. Explain the difference between important and urgent work. On the other hand. To manage a task. urgent. Tell the students that they should always fulfill their commitments. They will stay active and full of energy throughout the day.

John makes commitments and works sincerely towards meeting the deadlines. factors such as enthusiasm. ask the students to list the various physical problems they face while working. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. ©NIIT Coordinator Guide – Personality Development Programme . The result will be surprising because most of the students will realize that they have not gone for a health check for years. most of us tend to ignore the beauty around us. and physical fitness should also be recognized. and consult a dietician for further guidance. Tell the students that if they are healthy. Ask the students to describe their health care routine. He sets realistic goals. Make a list of all the tasks. In addition. Solutions to Chapter Five Questions 1. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. Ans. Entertain your spirit. Following is a sample list of qualities possessed by John:    Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. they will be full of life and vitality. Admire yourself. This beauty can be the nature or some good work going on in your neighborhood. When we talk about education and profession. This will help in boosting your confidence on a regular basis. This process will help them assess their real potential. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. they will be able to manage their responsibilities in the specified time. This enables him to accomplish the tasks in a proper manner and within the specified time. John needs to work on the following aspects:  Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. Making commitments: After setting the priorities. Follow healthy eating habits. You can do this exercise anywhere and at any time of the day. List out your qualities among the potentials given in this module. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. Now. Setting priorities with practical approach: John sets his priorities before starting any work. In addition. How do you propose to overcome the deficient potentials? Ans. Tell the students that they can take care of themselves if they follow these health tips. Perform small exercises. ask them to write the last time they went for a health check. Do not skip meals. This list will help them remain healthy and active while coping with a busy work schedule:       Take 10 deep breaths. However. Give the students the following list of tips. Besides being assessed on your educational and professional standards by others. This will help them accept new challenges and perform better. Once in a week.II 25 . It also enables you to relax your nerves. 2. have an organic fruit everyday. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. positive attitude. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. Few get the time to exercise or play a physical sport. After a hard day at work and going through several daily chores. This will help you remain organized. Many people tend to ignore these factors.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. assess yourself and list down the good qualities that you possess. The appreciation and encouragement act as motivators and increase his potential.

he will share the schedule with his team members and his seniors.II 26 . ©NIIT Coordinator Guide – Personality Development Programme . This results in loss of energy and enthusiasm. John can take the following steps to overcome his weaknesses:   He will consult the physical trainer. and follow it regularly. set up a fitness routine. Time gap between planning and execution of project: John tends to delay the execution of planned projects. This will help increase his physical fitness. To ensure success. He will ensure that all projects are executed on time.

Inform them about the various behavior patterns that can be followed to utilize time in a better manner. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. it is just that he cannot say ‘No'.Chapter Six Objectives In this chapter. and avoid trying to be perfect in all the tasks undertaken. Delegate work to others: Identify tasks that can be delegated. Ms Balanced is a smart. At the end of the day. if any. You can ask the students to use the format for time sheets given in the additional inputs section. He diligently responds to all the forwarded mails from friends and colleagues. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. which could otherwise throw work out of gear. ask them to prioritize the tasks and allocate a time period for each task. Then. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. He is not climbing up the corporate ladder even after three years in the organization. After discussing the two different personalities. prioritizing. Failing to plan is equivalent to planning to fail. they can use ‘To do’ lists. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. and taking sufficient breaks when performing a lengthy task. Work only on those tasks that cannot be delegated. Multitask: Do more than one task at a time. and then state the various guidelines that can be followed for effective time management. he does not really like doing extra work. They should maintain the time log on a daily or weekly basis. and popular person. This ensures that you are in a better position to manage the day ahead. By doing this exercise regularly. tell the students to adhere to the following guidelines to manage time effectively:      Plan and organize: Take out time for planning and organizing. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. Maintaining a time log will enable them to assess their pattern and identify their problem areas. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. However. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. successful. avoid delaying task execution. He does not have time to pursue his hobbies and interests because he is in office during most weekends. You should keep referring to them during the day.II 27 . you can take the following approach:      Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. she plans for the known and the unknown. To create this list. He would rather suffer himself than let his image suffer. By listing the activities performed in a day and the time spent on each activity. Use time sheets: Time sheets can be analyzed to find ways for saving time. she is completely down-to-earth and unassuming. After reviewing the daily time log for four to five days. Refer to the Additional Inputs section to get information on the ‘To do’ lists. and pays attention to smallest of details. They also help you prioritize tasks. such as planning. His colleagues flock to his workstation because it is a good place to hang out. If only he could learn how to rule his life instead of allowing other people to rule it. wherein they can write all the tasks to be done and allocate time based on the nature of the work. Tell the students that they can follow several tips to manage their time better. She helps people around her and nurtures them because she believes in their potential. Tell the students that they should maintain a time log. ©NIIT Coordinator Guide – Personality Development Programme . Every day. committed. At the same time. without becoming distracted. they will be able to assess whether they have utilized the time well. In addition. Ask the students to make a list of tasks that they do in a day. if you can do so. the students have learned to:    Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. you can monitor the amount of time you spend on doing tasks. they will not feel frustrated if they cannot complete specific tasks. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well.

Prioritize all your tasks. assign some time for interruptions. Handle interruptions well: When planning your activities. Deadlines being met consistently: By prioritizing tasks and organizing schedules. hobbies. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. Therefore. More time for family. Tell the students that effective time management results in:      Ability to control one's activities: Effective time management helps you prioritize and organize your activities. and friends: Time management helps you restore the balance between work and leisure hours.   Conquer procrastination: To avoid procrastination. Always plan for less than 100 percent of your time. 'To Do' lists and time sheets are the tools that you use to manage time. you can make sure that deadlines are met regularly. Update the list constantly. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. Allocate time for pending tasks. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. you do not feel stressed.II 28 . divide a task into a number of smaller tasks and start doing them one by one. Do not plan for 100 percent of your time. This puts you in control. Plan for tasks that have deadlines. There are two types of 'To Do' lists:         Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. ©NIIT Coordinator Guide – Personality Development Programme .

3. It helps you track your time and analyze whether you are spending your time productively. Analyze whether your time is being spent usefully. List your activities for a week or a fortnight. Use a time sheet to track your time.II 29 . 2. To use a time sheet effectively: 1.You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. and use a 'To Do' list to plan your activities. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme .

Suggest to the students that the continuous time management process should not tire them. These new ideas can help them manage time better and improve their performance. the time management schedule also gets altered. During the weekend. ©NIIT Coordinator Guide – Personality Development Programme .Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. they can make phone calls while watching television. and they can even pay off their bills online while listening to their favorite music. Tell the students that. they can make a list of points to be discussed in a specific meeting. There can be many more ideas based on the number and types of tasks listed by the students. While traveling for office. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. With every change in the daily routine. Ask students to think of ways to save time and still complete all the tasks for a specific day. For example. Now. They should enjoy this activity. one should make a mental note of the change and try to manage the schedule accordingly. They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. based on their lifestyle and comfort level. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. they should think of innovative ideas to manage time. As the changes occur in one's personal and professional lives. It is a continuous process. Tell them that they can refer to their personal time management survey form. they can watch movies on TV while performing household chores.II 30 .

the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. or 'Not attended to. In the fourth column. This resulted in delay in planning and executing the meeting. however. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time. and the third column will contain the time allotted for the corresponding task. the second column will specify the task. Ans. The first column will contain the serial number. Prepare a time log for utilizing your time and note down your own reactions to your time management. Skipped lunch for this reason.Solutions to Chapter Six Questions 1. Started to initiate a fun activity at work. 1. However. To create a time log. Worked on the reports and cancelled going to the gym. it took two hours. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. 2. therefore. specify the result as 'Completed'. The module could have completed in an hour. The meeting had to be postponed for another hour. These activities should be given equal importance. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. create a table comprising four columns. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. ©NIIT Coordinator Guide – Personality Development Programme . 5. Based on the result derived.II 31 . In addition. You can also prepare a time log to manage your weekly or long-term tasks. Prepare a time log by listing the tasks to be done in a day. This delayed the rest of the activities. 6. had to work upon another task and this activity got postponed for the next day. 3. not all the colleagues were interested in continuing with it on the same day. 'Incomplete'. 4.' A sample time log is shown as follows: S.No. This delayed the subsequent tasks.

I will make team targets.30 11.30 to 12.30 to 2. Instead of making personal targets. is as follows: Time 9.II 32 . Identify your weaknesses related to time management and create a plan to overcome it.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme .00 to 10. irrespective of the requirement.2. 3.30 A time commitment plan for Module 2 of the first semester of MCA.00 11.30 12.00 to 10.00 10.30 3. Ans.30 to 3. This unnecessarily delays the things and affects the complete schedule. I plan to do the following:    I will have a practical approach towards work and will try to strive for excellence rather than perfection. This will help me save time.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1. Here is a sample list of weaknesses related to time management:    I try to do each and every task to perfection. I will involve my team members in my work.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4. to be followed daily for 12 weeks.30 2. This will help me achieve the targets on time and will enable others to learn and improve upon their performance. A time commitment plan for Module 1 of the first semester of MCA. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues. To overcome my weaknesses. is as follows: Time 9.00 to 11. Learning to say 'No' will help me save a lot of time. This results in an increased amount of work.00 to 11. to be followed daily for 4 weeks. Ans. This results in too much of work and effort. both planned and unplanned. I will say 'No' to the tasks that do not contribute to my goals. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time.30 to 4.30 to 5.30 to 1.

II 33 .30 12.00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.00 to 11.00 to 11.10.30 to 1.30 11.30 ©NIIT Coordinator Guide – Personality Development Programme .30 to 12.

you should continuously assess your behavior and work on the shortcomings. In addition. Giving lame excuses will add up to your negative behavior. For this. If it is out of jealousy. discuss it at length and get to know about the reason. If you are calm and composed. ignore the criticism.Chapter Seven Objectives In this chapter. you should work upon it and try to improve yourself. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. Ignore specific feedback: Always identify the source of criticism. If a person criticizing you is doing it out of habit or frustration. your family and friends can guide you. Irrespective of the kind of feedback. you should not react instantly and reply by using harsh words. Students can use the following ways to accept feedback and criticism gracefully:         Accept your mistakes: If you have made a mistake. The more knowledge they gain. they should work upon improving their verbal and nonverbal communication skills. If it is a genuine criticism. Raising your voice. After you have identified the reason. You should always learn from your mistakes. you should reply through your work. They should keep themselves updated with their field of work and current affairs. offering arguments. If more than one person is making a similar comment. admit it instead of giving excuses. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. you can take the following approach:    Initiate a classroom session by explaining the importance of a good personality. you are in a better position to assess the situation. they should observe their surroundings and interact with learned people. you should look at the possible reason and work on it. you should never get defensive. you should learn from your mistakes. logical analysis. Attaining a good personality depends upon various factors. the students have learned to:     Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. Provide the students with the list of problems they can face while communicating with others. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . Acknowledge the reason: If the reason behind criticism is competition.II 34 . If the criticism is about behavior or habits. you should learn to stay calm and ignore it. Suggest that they should gain knowledge by reading content related to their field of work. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. It includes various aspects of your lifestyle. instead. gaining knowledge is futile if the students cannot express themselves properly. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. you should work upon it. To improve your personality. the better their personality will shape up. There are no specific aspects that determine a personality. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. However. Factors such as courage. you should always be ready for feedback and criticism. Tell the students that their personality grows along with them. If the reason behind criticism is jealousy. and resorting to emotional outbursts will only aggravate the situation. Take corrective action: Instead of getting depressed or developing an inferiority complex. Make it a learning experience: There is always something to learn from criticism. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. Absorb genuine feedback: If the reason behind criticism is improvement. Do not react instantly: Reacting instantly to criticism will only show your insecurity. Concentrate on how to gain from the criticism. For this. and successful experiences can also help in increasing their confidence level. ignore it at once and move ahead.

The students can use the following tips to improve upon their nonverbal communication:   Use eye contact when communicating. If a person wants to convey sincerity in his or her intentions. Use hand and face expressions to enhance the expression of what you are talking about. tone. The use ratio of these three factors in any communication is 7%. Then. voice modulation. In addition. a person with a positive frame of mind is more comfortable making gestures while communicating. your verbal communication should be consistent with your body language. The following tips will help the students improve upon their verbal communication skills:    When recording. The students should improve upon their vocabulary and grammar to make a good impact on others. The inability to make an eye contact is regarded as a sign of uncertainty. Listeners tend to pay more attention to facial and body expressions. Communication depends upon three factors: words. If they are able to feel the emotions. therefore. The students should practice voice modulation to depict the emotions properly. and body language.To have a good personality. verbal and nonverbal. Verbal communication is based only on voice. Verbal communication skills consist of tone. Here is a list of some of the problems that the students may have faced when recording their narration:    They were unable to make it sound interesting because they had to express themselves only through voice. Ask students to record their voice in isolation. They can narrate or describe an incident. The students were nervous and felt stiffness in their body when facing the class. they were unable to induce the dramatic effects like various emotions and sound effects. it is necessary for a person to depict his emotions and feelings effectively through his voice. ask them to list down the problems they faced in both cases. ask the students to narrate the same in front of the class. The difference between flat and modulated voice is similar to the difference between bland and spicy food. Here is a list of some of the problems that the students may have faced when narrating their story in the class:   The students were unable to make eye contact with the rest of the class. Due to the lack of knowledge of vocabulary and grammar. and language. Therefore. There are two types of communication skills. form a list of common problems faced by students. a person should be knowledgeable and an effective communicator. Based on their reply. the students should think of the scenario they are depicting and should bring emotions in their body. it is necessary to inculcate positive attitude for effective communication. you also need to improve upon your nonverbal communication skills. ©NIIT Coordinator Guide – Personality Development Programme . 38%. nonverbal communication is also an integral part of communication. Therefore. Because some students were not able to modulate their voice. they will be able to express the same. and. it is best conveyed through eye contact. volume. Now. 55% respectively. Therefore. A good vocabulary is necessary for effective speaking. For this.II 35 . the students were unable to convey the correct meaning of the story.

This helps them develop their personality. This will help me assess my time management skills and identify my time wasters. Hair: Hair should be clean and neatly trimmed.II 36 . This change should reflect in my personality in one or two months. Women should file their nails. they should ensure that it does not chip. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. 2. The hairstyle should be neat. people should also remember their failures and should learn from their mistakes. ©NIIT Coordinator Guide – Personality Development Programme . Nails: Nails should be clean and clipped. Shows respect for the organization. Ans. Shoes: Wear comfortable. Facial hair: Men should be freshly shaved. Then. Makes colleagues feel comfortable about working with you. add a few more qualities that are helpful for total personality development. Clothes should not be too loose or tight. they should be of the correct size. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. Avoid heavy make-up and jewelry: Women should never over-do their make-up. well-fitting shoes.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming:         Clean and well-fitted garments: The clothes that one wears to work should be clean. If they sport a moustache or a beard. Apart from the above nine qualities mentioned on personality development. I should be updated with the knowledge related to my field. Ans. Solutions to Chapter Seven Questions 1. Open to criticism: Besides making a list of achievements. Ambitious people always stand out to achieve their goals and this quality develops their personality. I can utilize the time spent traveling to and from office for reading. They should wear minimum jewelry to the workplace. Gives a feeling of self confidence. They should not be faded or torn. Use a breath mint if necessary. Wear shoes that match the occasion. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. I will think of new ideas to improve my time management skills. Body odor: Take a bath daily and look fresh. Wear a clean. Clarity of thought and vision reflects on your personality and therefore improves it. Use a mouthwash. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. I will create a time management log and will keep a record of all the tasks to be done along with their time frame. Within a month. Do not wear sports shoes to the workplace. they should neatly trim the same. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. The additional qualities that can help you enhance your personality are:      Enthusiasm: Being enthusiastic accentuates your personality. If they wear nail polish. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. This quality is an aggressive form of being confident and is crucial for having a good personality. Here is a sample list of shortcomings related to personality:        Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings. odorless pair of socks that match the color of your shoes. Beware of food that may leave a bad odor. The various benefits of good personal grooming are:     Helps establish credibility and gain the trust and confidence of peers and supervisors. Dental hygiene: Brush your teeth regularly. Use a deodorant.

©NIIT Coordinator Guide – Personality Development Programme .II 37 . This routine will help me stay active and lively. I will also learn some exercises to help improve my blood circulation and oxygen circulation. I will acquire a health care routine based on my working style and food habits. I should be able to see a difference in two or three months.

the other person is right and the first person is wrong. On the other hand. Tell the students that in any kind of job. while factors such as achievement. However. Out of these factors. they should have the knowledge of dealing with people. All humans are unique and different. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. they act and react differently to their environment. company policy and administration. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. and working conditions are hygienic factors. interesting and challenging work. ©NIIT Coordinator Guide – Personality Development Programme . and Assertive. factors such as salary. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. People are generally never fully satisfied and no one is perfect. These three behavior styles are present in every human being. and concerns. or both the persons are partly right. These facts will help students look at human relations in a better way. Some people manage to strike a balance between all the three styles and use these styles according to the situation. promotion prospects. These problems can fall into three categories: the first person is right and the other is wrong. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. and motivational factors satisfy the psychological needs. Understanding these styles will help you decide how to deal with different people. There are three types of human behavior styles depicted by different people in different conditions and circumstances. You can discuss the various behavior styles. The characteristics of people having aggressive behavior are:   They can be directly or indirectly aggressive. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. such as salary. and ability to lead people. motivational factors lead to improved performance. each person has one behavior style as the dominant one. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. personality. as given in the Additional Inputs section. company policy. According to this theory. Tell the students that hygienic factors satisfy the animal needs. However. These styles are Submissive. They do not express their views. According to this theory. communication. Tell the students about Herzberg's motivation-hygiene theory. Tell the students that in order to deal with and manage people.Chapter Eight Objectives In this chapter. If they express their views. Aggressive. people in search of something always remain active because they are motivated. they should know about some fundamental truths related to human relations. you can take the following approach:      Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. feelings. Therefore. People having aggressive behavior have little or no concern for other people's ideas. Explain Maslow's hierarchy of needs theory. You can assess a person's personality by determining a person's dominant behavior style. Tell the students about the model approach that they should follow to resolve problems related to human relations. and advancement for growth are motivational factors. They can become sarcastic. they do it in a cautious and mild manner. nature of work. Abraham Maslow has explained that a man is never fully satisfied. but can affect performance if they are not present. Hygienic factors do not lead to improved performance.II 38 . the students have learned to:     Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. recognition. The characteristics of people having submissive behavior are:    They do not stand up for themselves. the performance of a person is influenced by various factors. Satisfied and content people become inactive. to achieve success in personal and professional lives. and opportunities for creative work. Explain to the students that they can identify different behavior styles by referring to the characteristics given below.

. I believe that . They express their views directly but not at the expense of others...just do it. Would you be upset if we. and feelings. Now. but. 7. 8. People having assertive behavior express and pursue their own views. They can get verbally hostile or abusive. The characteristics of people having assertive behavior are:      They are honest with themselves and others... 2. They respect the self and others. After I finish this work. 3. I will be happy to answer your question.. its all your fault. 6. Behavior ©NIIT Coordinator Guide – Personality Development Programme . 1. they respect the right of other people to express their views. 4. Statement Don't ask questions. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S. and feelings. It's nothing to do with me.. They blame others for problems and mistakes. what do you think. ideas. ideas. 10. I would like to.No.II 39 ... At the same time. They are confident and have a positive attitude. It's only my opinion. They are able to negotiate and compromise. That's stupid… What can we do to resolve this problem... 5. I am sorry to take up your time. but. 9.   They sometimes adopt a patronizing attitude..

Before asking another person to do something. therefore. He tries to be considerate and thoughtful in his behavior. upright. He should learn to stay calm if things are not happening as per plan. He tends to make work-related decisions on his own without discussing it with his team. If he enters in an argument with anyone. Ans. 2. He should involve his team members in planning activities because this will give them a sense of belonging. John. Ans.Solutions to Chapter Eight Questions 1. he listens carefully to people. and this results in dull presentations. needs to work on the following points to improve his skills related to human engineering:     He is unable to put his ideas across in an interesting manner. He needs to improve his presentation skills. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively and criticize because these attempts are futile. he is unable to control his anger. He tries to convince the person working with him that he considers that person honest. he looks from that person's point of view. He admits mistakes easily and tries not to have an argument to prove his point. and fair. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. he has limited knowledge about his colleagues.. He appreciates the efforts made by others. Sam. a consultant at Red Sky Inc. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. In any conversation. Sometimes. He should try to get to know his colleagues. He avoids making personal contacts with colleagues. he tries to reconcile as soon as possible. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. List out your good qualities pertaining to Human Engineering. He tries to avoid an argument.II 40 . which has already been proved wrong. a consultant working at Red Sky. It makes the other person feel important. ©NIIT Coordinator Guide – Personality Development Programme . This will make them feel special.

He gave her a very positive feedback and showed her work to the Head of Department. reading and writing skills. it is necessary to accomplish the task in order to be successful. However. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. Then. At home and with her friends. They can improve their general intelligence by improving their vocabulary. She disagreed with him and started arguing. Anita began spreading rumors about Grace. Anita kept arguing. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. Explain to the students that to develop a good personality. her rating was average. and IQ. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. Her manager reviewed her work after a week and was impressed. During her first project. and diligence.Chapter Nine Objectives In this chapter. After the meeting. Tell the students that their success will always be rated on the basis of the result achieved. she told her team members about what had happened and spoke of the manager very rudely. Those who have practical knowledge of their area of work enjoy a distinct advantage. they should also learn to develop these traits. the team felt that she was not a team player. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. Therefore.II 41 . Tell the students that they should have immense willpower and ability to make their own way and walk through it. during her appraisal. you can take the following approach:      Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. This knowledge is gained through formal education and self education. Some of these traits are innate but others can be developed with experience. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. she completed her management diploma at a premier management institute and got a job in a top software development company. The manager explained again in detail why the idea was not feasible. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. Tell the students that a true professional should:  Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . This general intelligence helps them stand out and make a mark for themselves. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. He explained why it was not feasible. she had a bitter argument with her team members Grace and Tom. Soon after. Anita argued that Tom was the one who had not sent the document. Anita was deemed the 'Star Performer of the Month'. She did not tell them the reason why he had not agreed with her idea. good work ethics. Explain to the students that they can accomplish their tasks through organizational ability. They rely on their own abilities and knowledge. After three months. She went to her manager and told him her idea. Anita’s manager told her that he was very pleased with her work. Tom was taken aback because Anita had never asked him to send the document. She studied software engineering at a highly rated engineering institute and won an award for her project. Explain to the students that gaining specialized knowledge will help them succeed. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. the students have learned to:     Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. Because of this. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. she had an idea that contradicted that of her immediate superior.

He tries to convince the person working with him that he considers that person to be honest. Prepare an action plan for improvement of those qualities. He possesses strong work ethics and organizational skills. He tries to avoid an argument. Bill Gates has all the characteristics of a successful person. He started developing computer programs at the age of 13. and this results in dull presentations. Microsoft has a strong base of happy and satisfied customers. Following is the list of important principles of human engineering that John should work upon:    He is unable to put his ideas across in an interesting manner. In 1975. As a result. upright. Ans. John. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively. He admits mistakes easily and tries not to have an argument to prove his point. and fair.II 42 .000 people. he is unable to control his anger. If he enters in an argument with anyone. he has the following three abilities. This keeps his organization always at the top and in demand. he looks from that person's point of view. In any conversation. Microsoft generated revenues worth US$36. List out some of the important principles of human engineering in which you are good at.84 billion for the fiscal year ending June 2004. a consultant working at Red Sky. He never waited for any external help and realized his dreams on his own. He has the natural ability to comprehend difficult concepts and analyze them clearly. chairman of Microsoft Corporation. 3. he listens carefully to people. and is present in 85 countries. which has already been proved wrong. He tries not to punish or humiliate a person in order to correct the mistakes made by that person.       Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. He tends to make work-related decisions on his own without discussing it with his team. List out some of the important principles of human engineering in which you need improvement. ©NIIT Coordinator Guide – Personality Development Programme . He has complete knowledge of his own field and has common sense to make practical judgments. Today. Ans. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. Besides having these qualities. He tries to be considerate and thoughtful in his behavior. employs 55. which have made him one of the most successful businesspersons in the world:    Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. It makes the other person feel important. he started a company along with his friend Paul Allen. 2. Sometimes. Identify a successful role model and list two or three additional qualities other than those listed in this module. Continuous advancement: Gates always aims to introduce innovative products. Microsoft Corporation is a leader in software services and solutions. Ans. He needs to improve upon his way of presentation. He ensures that no chance to appreciate the other person is missed. Before asking another person to do something. My role model is Bill Gates. he tries to reconcile as soon as possible.

He should involve his team members in planning the activities. ©NIIT Coordinator Guide – Personality Development Programme . Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts.II 43 . As a result. He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards. he knows little about them. This results in people taking him for granted. He should learn to calm down if things are not happening his way.       He is unable to make hard decisions related to people he works with. He avoids making personal contacts with his colleagues. He should try to get to know about the people working with him more closely to make them feel special. This will give them a sense of belonging.

Tell the students that they should be work well within a team. co-operative. Explain to the students that successful IT professionals have the ability to learn by themselves. you can take the following approach:   Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. Storming: This is the argumentative phase. To express these knowledge skills. while other traits can be developed with experience and perseverance. c. IT professionals need to be eternal students and be in constant touch with new updates. Tell the students that successful IT professionals know how to manage stress. an individual should be enthusiastic. the students will start working together and giving good performance. Ask students to resolve various issues and concerns pertaining to the team goals among themselves. and interest in extra-curricular activities. the students will be comfortable with each other and with the goal that they have decided upon to work together. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. 47. Performing: In this stage. Norming: In this stage.II 44 . To become a responsible and efficient member of a team. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . To be successful. Tell the students that they should possess the knowledge of their field of study. A team is a group of people working together towards a common goal. should also get along well with their seniors and team members. Ask the students to form groups of six members each and perform the following activities:     Forming: In this stage. Tell the students that successful IT professionals should be highly capable in managing human relations. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. This is because collective effort is a must to ensure organizational success. Team spirit can be promoted by sharing experiences and by being flexible. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals.     Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. besides being proficient in their field.Chapter Ten Objectives In this chapter. the students have learned to:      Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. They should are able to comprehend difficult concepts and analyze them clearly. and committed. people get to know each other and make impressions. Tell the students that conflicts are bound to arise when individuals work together in a team. interpersonal skills and abilities. Ask the students in each group to interact with each other to know each other better. Some of these traits are generally innate. b. They need to ensure a high team spirit to accomplish their project and organizational goals. Every member is an important part of the team and is responsible for its success. IT professionals should possess good health and a delightful mind. In order to remain self motivated. they should also possess good written and verbal communication skills. It is very important to manage time for meeting deadlines and taking on new assignments. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. Answering the following questions will help them identify the reason of conflict and resolve it: a.

if required Teamwork motivates individuals. His bright eyes and ready laugh make people want to be around him. Such people are actively involved in planning activities that can bring the team together. As a result. Competing: People with this style actively participate in a conflict. Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. being preoccupied with thoughts about work. Robert gets assistance from these same people . They tend to adapt to the scene that seems to be suitable for the whole team. tell the students that to build relationships at work. they initiate conflicts and try to prove their point of view. However. He notices that the people he had been greeting are not keen to communicate with him. and leads to creative solutions. On the other hand.they explain company policies to him and help him get accustomed to the office environment.II 45 . Tell the students that avoiding such situations is not always helpful. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. After going through the preceding case study. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. Samuel is appreciated for being serious about his work from day one. He has an intense look on his face at all times because he is always thinking about his work. Ask them to learn about the following conflicting styles and select their style:      Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. Accommodating: People with this style participate in a conflict but do not get affected by the result. They don't fight over their point of view but try to settle the conflict within themselves. Robert is as efficient a worker. Such people are aggressive in nature and usually bring out new points related to team activities. At times. Compromising: People with this style participate in a conflict in a reconciling manner. He always has a cheery look on his face. Robert becomes popular in his team.in the corridor or in the office library. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . extracts the best out of individual talents. they must:    Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. Samuel decides that he will make an attempt to meet other people as well.Tell the students that people react differently in a conflict. ©NIIT Coordinator Guide – Personality Development Programme . he forgets to greet them at times. Samuel notices Robert making friends with people from different teams and departments.

and trust. Extracts the best out of the individuals. Mutual support. concern. Leads to creative solutions. Practices Aiding Teamwork Good teamwork requires:          Agreed-upon goals and clear objectives. Recognition and reward for team efforts. Are not open to giving and receiving feedback. Provision for review and feedback on individual as well as team performance. Do not share information. Offer support and motivation on the basis of personal likes and dislikes. Give priority to their tasks over the team tasks. Mutual cooperation and conflict resolution. Practices Hindering Teamwork A team suffers when its members:        Blame each other for failures. Sound leadership. Recognition and support for individual differences. Active contribution by all members. Clearly established procedures.The Difference Between a Group and a Team A group turns into a team when its members begin to have:     Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork:    Motivates individuals. Do not listen to others' ideas and opinions. Do not give their opinions. ©NIIT Coordinator Guide – Personality Development Programme .II 46 .

The client wants Jack to create an IT training course for office executives. Identify key points. The project had to be completed within a month. This exercise can help in building a strong vocabulary. you can:       Introduce the topic by explaining the importance of communication skills in the modern world. the training course looks more appropriate for undergraduates instead of office executives. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. After two weeks. Ask the students of possible reasons why Jack and his team blundered. the client is worried that the deadline cannot be met. listening to the radio or lectures. .SPEC IF IC IN PU T S: P A R T . Take notes. Also. Ask questions and paraphrase. In addition. instruct the students to take notes while watching television. tell them that possessing effective communication skills is a prerequisite for personality development. Listen actively. Ask them to read books. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. it is the first step toward comprehension. It will also prepare the students to participate in group discussions and interviews. and they work hard for two weeks. bright. he makes all the preparations for the meeting. Before the meeting. Familiarity with a specific language might not be enough.II 47 . ask the students to: Control external and internal distractions. Then. The client is very upset because the work does not match the requirements at all. Almost three quarters of the communication process involves listening. tell them to present their views on the topic. To improve their listening skills. Tell the students that if they have good communication skills. they will have more opportunities to succeed in life. Give the students a list of words and ask them to frame sentences by using those words in different contexts. ask them to write on any topic of their choice. Explain that factors such as courage. This will help them in improving their communication skills and vocabulary. Make sure that the students maintain a list of the new words they come across each day. and interested. Instruct the students to create their own personality portrait. Now. Listening is not the same as hearing. Avoid making any interruptions. Carry forward the discussion stating that:          Listening is the most powerful tool of communication. Jack briefs his team.II Chapter One Objectives In this chapter. This will help them build up their confidence. The client is pleased to meet Jack because he appears to be enthusiastic. confidence. The client feels that Jack is the right person to handle the project. Jack presents the first version to the client. the students have learned to:   Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. Give the students an exercise on passage reading so that they can work on their reading habits. because writing is also important along with speaking and listening. it involves interpreting and understanding. Tell the students that listening carefully is one of the most important aspects of communication. and logical thinking are equally important in ensuring effective communication. newspapers.CH A PT ER . To improve their listening skills. and magazines. ©NIIT Coordinator Guide – Personality Development Programme .

Speed: Speak slowly. and messages are taken when you receive a call for another person. Identify the caller: Ask for the name of the caller. you need to consider the following elements:         Voice: Your voice reflects your mood and state of mind. and friendly. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. professional. Time for returning the call. Details of the caller. An effective message includes:        Date and time of the call. rude. Sit straight and breathe deeply. Attitude: Be courteous. So. Body language: Smile before making a call. Watch for nonverbal cues. Purpose of the call. Clarity: Express your words clearly. Composure: Remain calm while handling aggressive. ©NIIT Coordinator Guide – Personality Development Programme . Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. or agitated callers. take care of how you sound. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person.II 48 . Ask questions from self. Exchange information: Ask for and supply relevant facts and information to the caller. Requirements for future action. Receiving a Call There are five main steps in the process of receiving a call:      Greet the caller: Greet the caller and introduce yourself. Contact number of the caller. helpful. End the call: Summarize the conversation and end the call on a pleasant note. Language: Use simple and straightforward language. This attitude is reflected in your voice. There are certain desirable procedures and protocols for using the telephone. understanding. if any. Telephone Manners While speaking on the phone. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication.   Be unprejudiced. Details of the person who received the call.

Communication can be improved by practicing certain activities on a daily basis. This will make you more confident and comfortable with spoken language. Give any three reasons why it is important to improve communication skills? Ans. Presence of mind helps a person think in a logical manner. Communication skills are necessary for a person to express his or her views in any situation. students prefer teachers who are jovial and lively. The following activities can help a person improve his or her communication skills. Developing a sense of humor: Sense of humor is another aspect that helps the communication process.        Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. The three reasons are:    Communication skills are required to express our views to others. while listening to the radio. What is the difference between language skills and communication skills? Ans. If you want to pursue higher studies. This adds value to the communication skills. Both set of skills are required. A person should be quick in reasoning and thinking. whereas communication skills involve the presentation of the subjective knowledge to the outside world. Solutions to Check your Progress 2 1. Language skills denote the person's subjective knowledge. For example. you need to participate in group discussions and personal interviews after you clear the entrance exam. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. Logical thought process: Good communication also includes a logical thought process activity. For example. and the vocabulary. you can concentrate on the words being pronounced by the newsreader. It is necessary to speak in a variety of situations. The difference between language skills and communication skills lies in the presentation of your ideas.II 49 . Listening to news on the radio: Listening is the best way to improve the communication skills. Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. ©NIIT Coordinator Guide – Personality Development Programme . One can acquire communication skills only by practice. 2. a person can have good language skills but may not be able to express his views to a group of people. How can communication skills be improved? Ans. general awareness. For example. The best way to improve vocabulary is to learn new words in different contexts.Solutions to Chapter One Questions Solutions to Check your Progress 1 1.

What are communication skills? Ans. or money. Sentence: Breakdown Meaning: 1. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . Meaning: 2. The English book is issued in your name. A failure to work or be successful. Solutions to Check your Progress 3 1. Communication is a skill and can be improved upon only by practice. Sentence: My car had a breakdown in the middle of the road. Sentence: The car was pursued by helicopters. pursue. Communication skills are the skills that enable a person to convey information so that it is received and understood well. He noticed a conflict in the dates of the two meetings. There are still balance payments due on him. issue. for example) Sentence: Conflict Meaning: 1.II 50 . Solutions to Check your Progress 4 1. To give something to someone. Balance Meaning: 1. To give several things equal amounts of information. He is pursuing MCA from a recognized university. and breakdown. Sentence: Pursue Meaning: 1. A subject or problem that people are thinking and talking about. To be engaged in (a vocation or hobby. in all places b.5 Passage 1 48. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. An incompatibility of dates or events. hardly ever d. Can communication skills be developed by reading books on 'communication skills'? Why? Ans. Ans. at all times c. Meaning: 2. Division of something into smaller parts.3. conflict.that's just a side issue. To follow someone or something. Meaning: 2. An active disagreement between people with opposing opinions or principles. Sentence: The rate of muscle protein breakdown was assessed. time. Write two sentences by using each of the following words in two different meanings: balance. All oceans water is the same shade of blue a. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. Meaning: 2. It is the ability to express our views and understand others' views. Sentence: Don't worry about who will do it. Sentence: There was a lot of conflict between him and his father. Sentence: Issue Meaning: 1. Sentence: The old lady had to hold the railings to keep her balance. so that a situation is successful. A state where things are of equal weight or force. Solutions to Section 1. issues. Meaning: 2.

c. r. d. f. o. at all times d. The social development of a child can be affected by y. n. x. reflected light and yellow pigment from plant life 4. b. z. reflected light and yellow pigment from plant life Ans. bb. Ans. infantile pleasures habits infantile pleasures patterns the number of siblings 3. microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. v. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. sand color j. children develop socially. Ans. continual scolding is not harmful to the child dd. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . Green water near coastlines is almost always caused by i. b. Ans. w. a. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. aa. g. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. One inference that can be drawn from this passage is that cc. b. Ans. The main idea of this passage is q. red pigments in coastal waters k. c. Blue light is e. p. The main idea of this passage is that u. h. Ans. Phytoplankton are m.II 51 . t. blue pigment l.Ans. s.

Home life and the people who live with the child affect his development kk. continual scolding inhibits healthy social development 4. nn. Totally Passage 3 1. rr. Ans. Ans.ee. This passage implies that victims of Alzheimer's disease may oo. c. pp. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme . Where does the passage say the only child learns his social lessons? gg. continual scolding has adverse effects on the disciplinarian Ans. jj. incur personality and behavioral changes. qq. d. c. hh. b. continual scolding does not affect physical development ff. mm.II 52 . not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes. ll. Ans. All of the above Home and school Playground and classroom Playground and home All of the above 5. ii.

hospitalization ccc. uu. b. Symptoms of Alzheimer's disease include ss. The cure for Alzheimer's disease is aaa. In the passage. remember the answer to a question. d.2.II 53 . forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3. remember the answer to a question. walk fff. vv. a. yy. bed rest bbb. zz. long-term care 5. xx. remain awake hhh. tt. Ans. According to the passage. a person with Alzheimer's disease might not be able to eee. there is no cure ddd. which was already asked ggg. to make feeble to make feeble capability to strengthen stamina 4. long-term care Ans. "debilitating" means ww. Ans. c. which was already asked ©NIIT Coordinator Guide – Personality Development Programme . drive a car Ans.

you can use the following approach:    Initiate a classroom session by explaining the basic components of communication skills in a conversation. a client. to initiate small talk. Ronald asked her to address him by his first name. Tell the students that spoken English should be free from grammatical mistakes. Smith. Tell them the difference between intentional learning and incidental learning. After analyzing the preceding case study. color. However. Avoid discussing sensitive issues such as politics. Gestures and body movements can be perceived differently in different countries. These should not be perceived as bribe. Ensure appropriate body language. ©NIIT Coordinator Guide – Personality Development Programme . She said she wasn't married. Use English or the client's language. ask them to answer the questions given in the relevant exercise. etc. she felt it was inappropriate and addressed him as Mr. The lady just looked away when Sheila asked her why she was not married. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later.Chapter Two Objectives In this chapter. This will help them in improving communication skills and gaining confidence. He raised his eyebrows and looked at his colleagues in an embarrassed manner. Arrange group discussions and presentations for the students and ask them to get actively involved in these. Then. A desire to learn is a must. Give students reading exercises such as passages that contain conversations involving two or more people. the meeting continued. Sheila gave Ronald a silver Ganesha as a gift. the students have learned to:    Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. Explain the different features of spoken English. you need to:       Determine the degree of formality practiced at the workplace in the client's country.   Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. When they met. Explain how spoken English is different from written English. Sheila asked whether they could ‘prepone’ the meeting. Tell the students to speak English on a regular basis to improve their conversation skills. During lunch. After the second meeting. This will help them in improving their conversation skills. race. one learns that before you interact with a foreign client. This will motivate the students and help them improve their vocabulary. After lunch. It was decided that they should meet again after two days. When interacting with foreign clients. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. Ronald agreed. Ronald looked puzzled and asked what she meant. Find out if it is acceptable to give or receive gifts. Sheila asked one of the middle-aged ladies what her husband did. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. Avoid the local language. it is important to know about their culture and work ethics.II 54 .

What are the different features of spoken English? Ans. The passage implies that if a student studies for an exam. clear voice. Practice enhances the confidence level and improves effectiveness. Name any four reasons why English is important to us. You should be confident about the topic. Your presentation should be crisp and effective. Many of us are not able to speak English because of lack of practice. 2. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. jjj. spoken English is not difficult.3 (a) 1. punctuation. They are also important for success in different professional situations. The speaker should use appropriate words or vocabulary. such as attending interviews and conducting presentations.II 55 . Why do many of us find it difficult to speak in English? Ans. It is important to learn it to pursue further studies abroad. 4. It is necessary for social prestige and respect. Why? Ans. Ans. Writing English is difficult because you also need to worry about elements such as spellings. Your body language must be an additional support to ensure effective communication. 3. It is important to know English in order to try for a job in other countries. The different features of spoken English are:     The speaker should be able to speak clear English so that the listener is able to understand it. he is practicing iii. Knowledge of the English language is of great importance because of the following reasons:     It is useful to get a good job. No. Care should be taken to speak slowly and use the correct grammar and pronunciation. Tell them to improve upon their weaknesses by working on the following points:      You should always speak politely with other members of the organization. Is spoken English difficult. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. The seminar must be impressive in terms of content and presentation style. so that others cannot understand. The speaker should pronounce the word correctly. You should always establish good eye contact with the audience. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. it will help create a very good impression about the organization.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. lll. It is easier as compared to writing. Solution to section 2. or too slow. so that others get bored. kkk. and formatting. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme . The speaker should not speak too fast. and connecting with the audience.

According to the passage.Ans. Highly motivated Solution to section 2. True ©NIIT Coordinator Guide – Personality Development Programme . uuu. a. d.II 56 . false or unknown. (True/False/Unknown) Ans. (True/False/Unknown) Ans. In the passage "motivation" means mmm. tired of learning ttt.3 (b) 1. in need of learning Ans. impulsion Ans. neglect ppp. False vvv. a. Highly motivated rrr. in order to learn by intentional learning. Say whether the following statements are true. True www. As Hans listened to the lecture of Einstein. incidental learning 2. he understood it well (True/False/Unknown) Ans. repulsion ooo. The question asked by the professor was such that Hans had no idea of it. dread nnn. Einstein thought that they were in trouble. impulsion 3. one must be qqq. unmotivated sss. When the professor had asked a difficult question.

and joined in the applause at the end. modesty dddd. Which of the following qualities made him a great scientist? cccc. curiosity ffff. What kind of story is this? zzz. Einstein was tired and was not in a position to deliver a lecture. fictional aaaa. i. False 2. Did Hans perform well? Pick out words from the story in support of your answer. true f. They left the university with Hans driving.xxx. Ans. False yyy. Hans performed well.” ©NIIT Coordinator Guide – Personality Development Programme . 49. sense of humor Ans. (True/False/Unknown) Ans. What did Einstein study? Ans. "It is a pleasure to drive a genius like you". He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. Yes. These words were first spoken by Einstein (True/False/Unknown) Ans. Answer the following in a phrase or sentence each. interest in space travel d. sense of humor h. c. and television. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. space travel. Hans delivered a lecture in place of Einstein. g. Einstein studied Science.II 57 . true Ans. Amusing bbbb. interest in space travel eeee. Why did Hans give lecture in place of Einstein? Ans. b. So.

M. Grace's career was 1895. He was about 70 kg in weight. had presence of mind (Because the passage for the below section is not available in the Student Guide. William Gilbert Grace had a splendid physique. What was Hans's reply to the question of the professor? Ans. he scored 2. Grace scored nearly 55000 runs with an average of 43 runs per match. he chose cricket for a profession. k. m. impersonated Einstein hhhh. His highest score in tests was 344 runs.346 runs and also completed his hundredth first class century. The most remarkable year for Dr. Alfred. William was actively engaged in first class cricket. He held the record for the highest individual score for many years. Although he was a doctor. ©NIIT Coordinator Guide – Personality Development Programme . Hans laughed and replied to the professor that the question was not at all difficult. He was the first one to score a triple century in first class cricket. he was a fast bowler. In what aspect. He scored 100 runs or more on 121 occasions. In addition. Dr. 6 feet and 2 inches in height. He was sixty-seven years old. What happened to him? Ans. c. His father and uncles were enthusiastic about the game as his elder brothers Henry. had presence of mind jjjj. did not let Einstein down Ans. Einstein called Hans a genius because he: gggg. He had an attack of cerebral hemorrhage a few days before his death. He was a tall man. They also were cricket players. and E. it was so easy that even his driver could answer it.) Solutions 50. He received a testimonial and a letter of congratulation from the Prince of Wales. In that year. William Grace died on October 25. l.j. William Grace found himself in an atmosphere charged with cricket. He belonged to a family with a cricket background.II 58 . What is the record of Grace as a batsman and bowler? Ans. had memorized Einstein's lecture iiii. should the credit go to Grace regarding the game of cricket? Ans. o. In fact. n. Describe the physical appearance of William Gilbert Grace in a line or two. 1915. He was enthusiastic about cricket from the tender age of six. the answers have been researched by using the Internet. William Gilbert Grace was the greatest and most attractive personality in cricket. He had an attractive personality with strong features and long black beard. How did he consider cricket? Ans. Ans. Grace.

Solution to Section 2. My sister is getting her ears pierced this evening. Rain is coming very heavily. Ans. He couldn't cope up with the class. It is raining very heavily. 1. Can you describe that picture? 7. Sugar is available freely in the market Ans. He has not given his final exams yet.II 59 . They sings very well. Sugar is available for free in the market. 6. Doesn’t she? 5. He discusses politics. Isn't it? Ans. ©NIIT Coordinator Guide – Personality Development Programme . She sings well. 8. She sings well. He couldn’t stay with the class. He discusses about politics Ans. Ans. 2. 4. My sister is getting her ears bored this evening. They sing very well. Identify the error and correct the same.4 The sentences given below are examples of sentences with common errors. Can you describe about that picture? Ans. Ans. He has not yet appeared for his final exams. 3. Ans. Ans. 9.

The teacher is delivering a lecture.II 60 . The teacher is giving a lecture.10. Ans. ©NIIT Coordinator Guide – Personality Development Programme .

Ask the students to write their views on improving writing skills. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. My father drives ________ (slow). Sting is a _______ (marvelous) singer. ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. She not only sings _______(beautiful). 54. she's got _______ (beautiful) songs as well. using simple and appropriate words. Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. Ice-cream sales rose ________ (steep) last August. Introduce the features of good writing skills. 52. and using correct grammar. 55. You cannot acquire good writing skills in one attempt. 58. 53. Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . Proper format. 59. My dog is very ________ (silent). My old car broke down yesterday. correct grammar usage is an important and basic subskill of writing. He broke the news to her _______ (gentle).II 61 . Ask them to redraft their document according to that checklist. This will help them in various tasks.Chapter Three Objectives In this chapter. Explain to them the importance of good writing skills. it is important for them to learn correct grammar. Right order of sentences in a paragraph. The subskills are:       Right order of words in a sentence. Writing needs a lot of practice. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. Although IT professionals do not emphasize on the use of grammar. For example. Out of all the subskills. Then. I am a fan of France Gall. the students have learned to:     Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. he whispered _______ (soft). He ______ (seldom) exceeds 40 mph. 56. Explain to the students the importance of proper grammatical usage while writing a document. I hope it can be mended _____ (cheap). Discuss their views and share with them the various ways in which they can improve their writing skills. Tell the students about subskills such as using the correct sequence of words in a sentence. It _______(rare) barks. you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. To become a good professional. Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. "I particularly like all these _______(bright) colors in your paintings". Explain the importance of redrafting a document. Correct usage of grammar. you can use the following approach:     Initiate a classroom session by defining writing skills. Proper usage of punctuation marks. There was a _______(sudden) increase in sales. Appropriate choice of vocabulary. Provide the students with a checklist to help them redraft documents. Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. Jimmy has got a ________ (tremendous) collection of stones. ask them to do the following exercise. 57. Writing includes several other fields or subskills. such as preparing presentations. 60.

Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. 2. The differences between the language of speech and the language of writing are:  The language of speech consists mostly of broken utterances. 10. format. Grammar: Helps to ensure that the document is grammatically correct.Ask students to prepare a report on any topic. Mention the different subskills in writing. 2. and phrases. 8. that. give them the following checklist for evaluating their report: S. 5. 12. 7. and which. to combine sentences. words. whereas the language of writing consists mainly of complete sentences. 4. Discuss the importance of each one of them. 1. Then. 6. 3. Coherence: Helps to identify the appropriate usage of connectors. It also helps to ensure that the sentences are able to convey the complete meaning. such as but.II 62 . Style.6 1. Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. What are the differences between the language of speech and the language of writing? Ans. Cohesion: Helps to identify the completeness of a sentence or a paragraph. Ans. 11. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document. 9. Sections 3. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. ©NIIT Coordinator Guide – Personality Development Programme . No. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. The different subskills in writing are:         Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence.

   

In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.

3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.

4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:

   

Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.

5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.

6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.

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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.

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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:

  

Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.

Certain steps that can help an individual in improving his writing skills are:

    

Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar

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Instruct the students to include the purpose and relevant details of the letter in the body of the letter. Instruct the students to identify the features of a good paragraph. as given in the Additional Inputs section. Instruct them to identify the layout. based on format.Chapter Four Objectives In this chapter. content. I will do it tomorrow. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. I would do it now. Present: If I had time. You can discuss some of the errors that the students generally make while writing. In addition. Explain to them what paragraphs are and why are they required. Explain to them the importance of linking devices in a paragraph. Correct: When I came home. explain to the students the use of various linking words and phrases. Discuss the importance of organization of the body of the letter. and organizational pattern of a letter. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are:     Errors in Verb Tense Incorrect: When I came home. the children still didn't finish dinner. Tell the students about the importance of grammatical accuracy while writing. For this. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. In addition. such as first of all. Introduce letter writing to the students. discuss the tips to achieve coherence and cohesion in a paragraph. Introduce the students to paragraph writing. language. Explain to students the differences between formal and the informal letters. Instruct the students to write letters on specific topics to check their progress. you can use the following approach:       Initiate a classroom session by giving a brief introduction on writing skills. and length of the letter. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . format. List the restrictions imposed when writing formal letters. Errors in Conditional Sentences Future: If I have time. I would have done it yesterday. such as coherence and cohesion. Past: If I had time. Discuss the problems they may face. and on the other hand. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. Errors in Tense formation Incorrect: He throwed it out the window. Share tips to help them overcome these problems and improve their letter writing. the children still hadn't finished dinner. Discuss the guidelines for letter writing. Explain to them the importance of layout and format of a letter.Verb Agreement Incorrect: There is many reasons why I can't help you. consequently. if any. Correct: There are many reasons why I can't help you.II 66 . Provide the students with a sample letter. Explain to the students the shortcomings in their paragraph writing. Correct: He threw it out of the window. Also. Instruct the students to use appropriate vocabulary and correct punctuation. Errors in Subject . the students have learned to:   Write paragraphs Write letters Focus Areas To conduct this session. whereas.

Correct: Of the two books.were late. the less time you have for reading. you will get better. Errors in Parallel Comparisons In parallel comparisons. lesser time you have for reading. If you are applying for a job in an organization. it should be formal. this one is best. and me . Jane.Object Incorrect: All of us . Correct: Texas is bigger than any other state in the United States. An adjective describes a noun and answers the ‘what kind’ question. Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. Incorrect: The more you practice. Example: She cooks well. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. Incorrect: That is the most important of any other reason. check if the correct form has been used. Incorrect: Texas is bigger than any state in the United States. but a few of the class are here. Correct: The young man writes badly. Correct: John is absent.  Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English:  Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. Correct: That is the most important reason. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. Correct: The more you practice. ©NIIT Coordinator Guide – Personality Development Programme . Alice. this one is better. the better you will get.Fred. Correct: She looked very good. Incorrect: The busier you become. Jane. Make sure the correct form has been used. Correct: All of us . (How easy?) Most adverbs are formed by adding -ly to the adjective. Alice.Fred. Correct: Everyone on the project has to attend the meeting. Incorrect: Of the two books. whether it is formal or informal. For example. Example: She is a good cook. Correct: The busier you become.   Guidelines for Writing Letters Use the following tips to write a letter:  Identify the nature of letter. Errors of Illogical Comparatives Check comparisons to make sure they make sense.were late. but a few of the class is here. and I . Incorrect: Everyone on the project have to attend the meeting.II 67 .  Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well. (How does she cook?) This exercise is relatively easy. if you are writing a letter to your relative. it should be informal. Errors in Pronoun Subject .

while the body comprises the main message. The layout of the letter makes the first impression on the receiver of the letter. Use an appropriate greeting. Detailing: This is the actual content or body of the message. Closing: It includes the conclusion or the summary of the message. For example. 'Cc' field: 'Cc' stands for carbon copy. Use standard font and color. Quote accurate data/facts. Use business English. 'Bcc' field: 'Bcc' stands for blind carbon copy. The following parts are included in the body of the letter: • •  The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. Avoid describing highly confidential issues. Identify an appropriate length for the letter. Keep the message short and simple. E-mail etiquette: • • Do not use letters in uppercase. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. Avoid using angry or offensive language. Security and privacy: • • •  Use the 'Bcc' field for multiple recipients. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. you can use abbreviations and symbols. Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages:  Clarity: • • • • • • •  Use an appropriate subject line. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. The organization of the body of the letter is also very important. Avoid describing legal or controversial issues. ©NIIT Coordinator Guide – Personality Development Programme . formal letters should be precise and to the point. do not use abbreviations and symbols. This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. The header of the e-mail message contains the following fields:      'To' field: The recipients' e-mail IDs are written here. Proofread and check spellings before sending the message. If you are writing an informal letter. Ask the students to draft a letter and then assess their progress based on the following parameters:      Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body.   Identify the nature of language and style to be used in the letter. if you are writing a formal letter. For example. The header contains the recipients' addresses.II 68 .

b. jokes. What is a topic sentence? Why it is important? Ans. and emotions. conflicts. Avoid using chat language. and personal complaints about coworkers. A Paragraph is a group of sentences. What is a paragraph? Ans.II 69 . Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. and sarcasm.• • • • Avoid sending spam or unsolicited mass mails. ©NIIT Coordinator Guide – Personality Development Programme . It is used to arrange content into small. A topic sentence is the sentence in a paragraph that explains the main idea. acronyms. easily readable bits. A paragraph revolves around one main idea. Avoid humor. It is important because all the sentences in the paragraph are directly related to it. Do not send e-mail messages to discuss confidential matters such as disciplinary action.

the information received can be forwarded to another destination with some addition in the content. 63. Linking devices are words or phrases that are used to connect two or more sentences. 2. 3.5. 62. 61. Ans. What is cohesion? Why is cohesion important in a paragraph? Ans. and at the end of the day we are as stuffed (full) as the turkey. My relatives also make vegetables. sweet potatoes and cranberry sauce. It is an important feature of paragraph writing. Solutions to Section 4. Thanks giving is a family celebration. Examples of linking devices are first of all. In both email and post. Coherence means logicality. 66.1 Write paragraphs on the following topics: 1. What is coherence? How is coherence achieved in a paragraph? Ans. 4. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. sweet potatoes and cranberry sauce. depending on the distance and the quantity of information being communicated. 6. and whereas.c. On this day the Americans remember the first thanksgiving feast of the early American colonists. They help establish a relationship between two sentences. They prepare many traditional foods such as turkey. Everyone eats more than usual. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. and at least four pies. and at least four pies. However. They are similar in some respects but differ in others. For example. 7. This organization of data is not possible in the case of post. What are linking devices? Why are they important? Ans. The content that is sent or received may be formal or informal. the speed at which e-mail is transferred from one place to another is much faster than post. a mixture of bread and spices. E-mail and post are different means of communication. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. 65. Everyone eats more than usual. My relatives also make vegetables. 67. salads. 5. a mixture of bread and spices. Cohesion means unity of thought.II 70 . In my family everyone brings a special dish for the thanksgiving meal. 2. They prepare many traditional foods such as turkey. and at the end of the day we are as stuffed (full) as the turkey. ©NIIT Coordinator Guide – Personality Development Programme . It is also an important feature of paragraph writing. E-mail and Post are similar in some respects but different in others Ans. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph. e-mails are free of cost but post is not. My aunt bakes a turkey and fills it with stuffing. Sending mails by post may be expensive. On this day the Americans remember the first thanksgiving feast of the early American colonists. e. Later. In my family everyone brings a special dish for the thanksgiving meal. Thanks giving is a family celebration. large information can be sent from one place to another. The sentences should be arranged in the following order: 1. d. on the other hand. salads. The receiver can use the information sent by e-mail and can manage the data easily. 64. In addition. My aunt bakes a turkey and fills it with stuffing.

In a telephonic conversation. The telephone and fax are similar to each other in many aspects. E-mail can carry files in the form of attachments. Post provides simple communication. Email is preferable for many reasons Ans. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. Post and Fax are different in many respects Ans. Ans. The telephone converts sound signals into electric signals. The usage of telephone is more convenient as compared to e-mail. Telephone and fax share certain common features Ans. there is direct one-to-one interaction. which is not possible in the case of telephone. because of its speed and broadcasting ability. Two fax machines are required to send and receive messages.2. E-mail allows various users to send large amounts of information to the other users. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. In contrast.K.II 71 . post allows you to send and receive a large quantity of information.2 1. 7. Post is cheaper but slower than fax. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . E-mail is a much better medium of communication in comparison with other transmission methods. whereas a message sent through fax is delivered within a few minutes. persons can only read the messages written by the sender. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. e-mail can be shared among various users efficiently and effectively. It is very easy to manage data because e-mail enables you to send the same information to different users easily. the transmission speed is slow as compared to fax. data can be managed more easily in e-mail. However. you need a fax number to identify the fax machine at the receiver's end. Telephone communication is entirely different from that of a post Ans. the person can hear the voice of the other person whereas in post. Post and fax are different in several respects. Both telephone and fax use telephone lines to send and receive messages. e-mails enable us to send large amounts of data and stored it for future reference. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. 5. E-mail and Telephone differ in many ways Ans. 6. The telephone and post are different means of communication. A message sent through post needs a postal address to reach its destination 4. Fax also converts messages into electric signals that can travel through telephone lines. Solutions to Section 4. In telephonic communication. However. The transmission speed for both is very high. which can be transmitted over the line. They both provide a moderate level of security. Electronic communication. Fax is very different from an email Ans. Both e-mail and the telephone are means of communication but differ in many ways. The transmission speed of the telephone is very high as compared to the transmission speed of post. 3. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. In addition. To send a fax. City Public School R. A message sent through post is delivered to the receiver in many days. Both fax and e-mail are modern means of communication but are different from each other is several aspects.5. In e-mail. whereas fax provides electronic communication.

inhabited mostly by low-income groups. Our school is going to hold an annual function on 25th Sep. are left to rot and stink. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. school leader of the City Public School. The Principal will read out the annual report highlighting the achievements of the school in academics and sports. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. and greener due to regular maintenance. James School Leader 2. Ans. is not paying equal attention in providing civic amenities to the residents of different parts of the city. There are certain parts of New Delhi. I hope you be able to spare some precious time from your busy schedule and grace the occasion. It is unfortunate that the Municipal Corporation. Delhi. The drains are open and keep overflowing with garbage and dirt. In contrast. Our principal will preside over the function. colonies like Nandnagri.The District Collector Delhi Subject: School Annual Function invitation Sir. I am James. 2005. which are more cleaner.II 72 . Heaps of dirt keeps lying on the streets. Thanking you. the residents have become easy victims of water-borne diseases. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. Supply of water is very irregular and inadequate. Due to nonavailability of pure drinking water. These are areas where VIPs and the rich reside. Your presence shall be a source of inspiration to the students. south Delhi. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . particularly. Yours faithfully. The residents fear outbreak of diseases anytime. spacious. It will be a privilege for us to have you as our chief guest for the annual function.

3. IT (II) year Roll No. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones. I am facing a great amount of inconvenience due to the nonavailability of my certificates. Subject: Received wrong set of certificates Sir.Sc. IT (II) year examination. Ans. My roll number is 0234567. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi.Sc. I have submitted Parul Sharma's certificate in the university office. I request you to ask the concerned staff to send my certificate as soon as possible. a student of XYZ College.II 73 .Sc. which belongs to Parul of B. 0234567 ©NIIT Coordinator Guide – Personality Development Programme . Unfortunately. IT (I) year. had appeared in the B. I. Yours faithfully. Adhiraj Singh. I have received the certificates for Roll Number 134567. Adhiraj Singh B.

E.000/-. Yours lovingly. This would have made lot of difference.E. Our session has started and I too am trying to adjust to the new life. Ans. . so you must be feeling homesick. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. Yours affectionately. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari.4. Hope you are doing fine. please do come and meet me. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons. Mata Gujri Hostel Balawala Dehradun 14 sep. as we would have enjoyed our college life as we enjoyed our school days. I will be able to meet all my requirements if you can send me Rs. My new session will be starting in the month of April. Firstly. Fortunately. Rest is fine here and please do reply as soon as possible. In addition. John ©NIIT Coordinator Guide – Personality Development Programme . I need to purchase stationery. XYZ 5. But I really wish we were in the same college. I have made a few friends. Imagine you are staying in a hostel. Do take good care of yourself. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. I can’t wait to meet you during the upcoming vacations. In case you get time. For this. 2. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B. I came to know from your brother that you are staying in a hostel. 2005 My dear Dad. You will be glad to know that the results of the annual examination are out and I have passed with distinction. The first few days are tough. course. I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. course in Faridabad. I need to buy certain books and submit the fees for the new session. This is the first time you have been staying away from home. Ans. How are you? I hope all of you are doing well at home.II 74 .

and asking questions. In this process. This process is known as scanning. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas. the students have learned to:     Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. they can go for surface level reading when reading for pleasure. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. the students should be able to understand the purpose and general content of the text. Understanding the paragraph structure.II 75 . italics. ask them to attempt the relevant questions. These include elements such as fonts. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time. Tell the students that effective reading can be understood as a scientific process that involves:      Skimming and scanning.Chapter Five Objectives In this chapter. the students should read the complete text slowly and carefully to identify the relevant information. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section. Then. ©NIIT Coordinator Guide – Personality Development Programme . bold typeface. Explain the difference between direct and indirect speech while reading. Anticipating and determining the meaning of words. making comparisons. Discuss what is reading and what are the various types of reading. you can use the following approach:    Initiate a classroom discussion by explaining the importance of reading in our daily lives. the benefits of the ability to read well. Understanding the text structure. It also involves drawing inferences. Explain the importance of reading and how it can improve one’s personality. Tell them how reading improves one's perception and develops the thinking process.    Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. Ask the students to take a reading ability test by reading the comprehension given in Section 5. and various layout features. underlines. This skill is utilized more than the other communication skills of writing and speaking. Explain to the students. Tell the students that reading refers to the ability of understanding any written language and is central to any profession. they should also concentrate on nonverbal signals. Explain to the students that reading involves comprehending and understanding a written document. However.4. After skimming. Understanding nonverbal signals. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations.

The heading indicates the subject matter being discussed in a particular document. or an explanation of a particular section or chapter. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. an adjective. between that word and a word that is familiar to them. To anticipate the meaning of a word. Paragraphs are linked in a logical way by link words. the students should look for the following clues and indications:     Determining the word class: Understand if the word is a verb. explanations. The second part: Consists of sentences that develop the main idea of the paragraph. page. therefore. which can also be used within a paragraph. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. each paragraph can have its own subtitle. On an average. Understanding the Structure of Text The structure of a text consists of various parts.II 76 . These sentences may contain arguments. that is. examples. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. The introduction part mostly informs the reader about the content of the document. The conclusion part puts the subject matter in the right perspective. or section. or an adverb. how is it related to the other words in the sentence. Determining the relation: Understand the relation. such as title. Reading means understanding text. The number of sentences and words in a paragraph depends on the subject. Subheading: Presents a brief summary. Each paragraph deals with one aspect of the subject. chapter. if any. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. What is reading? Ans. Figures: Represent pictorial representation of an idea or a concept. A paragraph consists of the following parts:    The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. or section. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. Determining the function of the word: Understand the function of the word in the sentence. an introduction. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. and other supporting evidences. paragraphs contain between 75 to 150 words. and summary. ©NIIT Coordinator Guide – Personality Development Programme . It is an important part of communication. Captions: Represent comments on figures. Most texts start with a title and sometimes a subtitle. a noun. paragraphs. details. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences.These layout features are:     Heading: Refers to the title at the top of a document.

So. 6. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. Reading has many advantages. Who. refer to? Ans. 2. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). Solutions to Check your Progress 2 1.2. Surface level reading is done mainly for pleasure. They are: Ans. learning a subject. according to the author.    Ans. such as preparing for examinations. Why is loud reading not 'reading'? Ans. gaining information. Why is reading important? Ans. interpretation. What are the different kinds of reading? Ans. Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. Reading is done for a variety of purposes. To encourage students develop a reading habit. The two purposes of this lecture are: Ans. B ©NIIT Coordinator Guide – Personality Development Programme . Reading is of two types. Deeper level reading involves concept forming. Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes.II 77 . and critical evaluation of the relevant content. it is not considered as reading. To help students determine what to read and how to read. 3. 4. Loud reading seldom leads to understanding the content. Reading is important to understand any piece of text. surface level reading and deeper level reading. Who will be able to make the best of the opportunities? Ans.         Ans. Usually. 3. 4. we make notes. Reading is an important communication skill. 5. "make the best of the opportunities". and seeking pleasure. What does the phrase.

Yes. one should have a deeper understanding of the topic and a good vocabulary. Refer to Unit 7. Yes. Yes. As a result. ©NIIT Coordinator Guide – Personality Development Programme .Presentation and Public Speaking. How does reading a novel improve one's personality? Ans. We read textbooks and other related books. Do you agree with the view. Yes. This is because getting the reading material in printed manner in the native language is very easy. the speaker emphasizes the need for exposure to the native variety of English to non-natives. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. Why? Ans. 11. which leads to an improved personality. Yes. For writing impressively. 8. magazines. 12. I do agree with the view that reading helps improve writing skills. Reading a novel helps us to develop a wider area of perception and a coherent thought process. you can improve your vocabulary. For both these requirements. Why does the speaker say that reading is a good source of entertainment? Ans. Do Indians have a good opportunity for exposure to native variety of language? How? Ans. the passage suggests that reading helps to improve writing skills. Indians have the good opportunity for exposure to the native variety of language. 7.We do not develop concepts. and a whole lot of other things. 10. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. We read newspapers. Does the speaker emphasize the need for exposure to the native variety of English? Ans. 9.II 78 . Slide2 supports this view. We develop concepts. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text. Printed books in the native language are easily available and are within the reach of a common man. you will be able to write more impressively. reading is a must. By developing your reading habits.

16. What does the speaker suggest to the students to read. People should read newspapers and magazines on a day-to-day basis. 17. What did the Sheik advice Mohandas? Ans. Why should one not read without interest? Ans. The development of thinking processes is a benefit of reading that is not known to most people. As a result. 'Sheik had a bad reputation. is not known to many people? Ans.II 79 .. Which benefit of reading.13. Mohandas was against telling a lie to his mother.. Can you add to the list? Ans. One should not read without interest because the reader will not be able to understand the piece of text in such a situation. yet he was much impressed by Sheik. 14. Mohandas was impressed by Sheik because he was tall and strong. Reading improves our personality and general awareness. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. Why? Ans. These two aspects help in maintaining good social interaction. the reader will not be able to recall the text when he or she needs it. according to the author. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression.' Why was Mohandas impressed by the Sheik? Ans. 15. 'He was not against eating meat. Solutions to Check your Progress 3 1.' What was Mohandas against? Ans. 3. Name some material that people need to read on a day-to-day basis? Ans. In addition. people who regularly read newspapers. 2. ©NIIT Coordinator Guide – Personality Development Programme . Sheik advised Mohandas to eat meat if he wished to grow tall and strong. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard.

II 80 . The experiment conducted by the Wright brothers enabled humans to fly. How was the plane made by the Wright Brothers different from the modern planes? Ans. Solutions to Check your Progress 4 1. Solutions to Check your Progress 5 1. 2. The Wright brothers made the first aeroplane in 1903.4. which agree with the statements in the passage. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. Indians were fighting against the British to gain freedom. 3. 3. Who was the little girl in the story? Ans. The planes of today are made up of Magnalium. Against whom were the Indians fighting? For what? Ans. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . Why did Mohandas have to steal money? Ans. Solutions to Check your Progress 6 Read the following sentences. Ans. and wire. 5. 2. What was the important thing the Wright Brothers did in 1903? Ans. The Congress held a meeting in Kakinada in 1923. Who bought a ticket for Nehru? Ans. The plane made by the Wright brothers was made up of wood. People who had put up the exhibition bought a ticket for Nehru. Write the letters indicating the six true statements in your answer book. 4. Mohandas stole money to buy cigarettes. The little girl in the story was Durgabai. which are related to the passage. These are among the six sentences. How the experiment was conducted by the Wright Brothers an important event? Ans. What did the Congress do in Kakinada in 1923? Ans. canvas.

They said.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech." Ans. 6. ©NIIT Coordinator Guide – Personality Development Programme . "We do not go to the computer center from tomorrow. "Why have you given me only 3 marks for this answer?" Ans. He admitted that he hates to go late. He said. "Will you please show me the way to Lal Bagh. 4." Ans. 2." Ans. 3. The child said. The child exclaimed that it was a long snake. "Oh! What a long snake!" Ans. 7. Govind said. They said that they will not to go to the computer center from the following day. Peter said. Mary said. "I hate to go late. Peter asked me to show him the way to Lal Bagh.II 81 ." Ans. 1. Sita asked me why I had given her only 3 marks for that answer. 5. Mary requested me to lift that bag for her. Govind asked me if I had paid his fee the previous day. "Did you pay my fee yesterday?" Ans. "Can you kindly lift this bag for me. Sita said.

The teacher ordered all the students to submit the record notes by the following evening. Absence of light or illumination." Ans. to change location. given formally or officially. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. "You should report by 5 o' clock in the morning. A period marked by distinctive character or reckoned from a fixed point or event. proceed. 10. "All of you should submit the record notes by tomorrow evening. have an emotional impact upon. Absence of moral or spiritual values. the state of being held in low esteem. the tangible substance that makes up a physical object. Burdened psychologically or mentally. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. 9. She rued the fact that she had answered all the questions incorrectly in the exam. relevant information or interconnection. Ans. The teacher said. given as a gift.8." Ans. presented. Characteristic of false pride. "What a pity I have answered all the questions wrong in the exam!" Ans. Free from emotional agitation or nervous tension. concerned with worldly rather than spiritual interests. ©NIIT Coordinator Guide – Personality Development Programme . having an exaggerated sense of selfimportance. A purposeful or industrious undertaking (especially one that requires effort or boldness).II 82 .4 1. dignified manner or conduct. The officer said to his subordinates. Absent-minded dreaming while awake. also write the other possible meanings for the same word. express moral judgments. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. She said. The officer ordered his subordinates to report by 5 o' clock in the morning. Solutions to Section 5. Secondly.

who came to Karnasuvarna. wwww. A deceptive manoeuvre (especially to avoid capture).Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. Completely clear and fine. He was weak. Live (in a certain place). v. q. The ten comprehension questions covering the entire text are: 68. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p. u. Ans. In prison one cannot write long letters. Why was Nehru not able to convey everything that he wanted in his letter? tttt. Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. quietly or secretly. and history becomes stirring and epoch-making. Ans. The ten multiple choice type comprehension questions covering the entire text are: 69. w. Characterized by absence of emotional agitation. r. ordinary men and women become heroes.II 83 . t. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. s.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. He did not have time to write uuuu. Letter was not sufficient to convey all his thoughts. x. vvvv. according to Nehru. 3. 2. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. and then even simple. ©NIIT Coordinator Guide – Personality Development Programme . what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. to avoid being observed. elevated in nature or style.

Abraham Lincoln qqqqq. c. to discuss eeeee. Jeanne d' Arc cc. Geetanjali ttttt. Indira Gandhi ggggg. Which is the most famous book of Nehru? rrrrr. Napoleon Bonaparte lllll. Indira Gandhi bb. y. Jeanne d' Arc mmmmm.Adolf Hitler Ans. Mahatma Gandhi hhhhh. a. Sarojini Naidu Ans. Godan ©NIIT Coordinator Guide – Personality Development Programme . Indira Gandhi was inspired by the story of: jjjjj. Why did Hiuen Tsang come to India? xxxx. Letter was not sufficient to convey all his thoughts. to read Ans.II 84 . c. For knowledge z. Kamla Nehru iiiii. to argue ddddd. Lenin ooooo. For adventure yyyy.Ans. Lenin dd. For knowledge zzzz. Mussolini ppppp. My Experiments With Truth sssss. The best way to distinguish between right and wrong is: bbbbb. For touring India Ans. a. Stalin Ans. Jesus Christ kkkkk. The Discovery Of India uuuuu. to give sermons ccccc. b. Who started the Russian Revolution? nnnnn. d. to discuss aa. For trade aaaaa. To whom is this letter addressed? fffff.

Indira Gandhi was born in the year: zzzzz. Her mother yyyyy. Andaman and Nicobar Islands eeeeee. If she ever found herself in doubt. c. he sent her invaluable advice and his blessings. b. Nehru himself wwwww. ©NIIT Coordinator Guide – Personality Development Programme . Instead of the usual material presents. 1921 cccccc. Nehru reminded Indira of heroes such as Jeanne d’ Arc. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. Ans. 1914 Ans. Sarojini Naidu Ans. Nainital ffffff. Lenin. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. Write a paragraph on Nehru's love for his daughter based on this letter Ans. Like a good father.II 85 . and told Indira that she should stay inspired by such people and serve her country. he reaches out to her from the prison through a letter. Naini prison. Tihar jail gggggg. None of these Ans.Ans. and Mahatma Gandhi. Nainital 4. Her mother ff. 1917 gg. Naini prison. 1923 aaaaaa. Where was Nehru imprisoned? dddddd. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. b. 1917 bbbbbb. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. the best friend of his daughter could be: vvvvv. she should never do anything in secret as if she had something to fear or hide. Through this letter. Write a summary of the letter without losing meaning of the text in about 150 words. it is evident that Nehru loved his daughter deeply. Bapuji xxxxx. 5. On her birthday. c. According to Nehru. The Discovery Of India ee. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen.

6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:

  

This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.

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Chapter Six Objectives In this chapter, the students have learned to:

  

Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions

Focus Areas To conduct this session, you can use the following approach:

  

Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:

    

Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.

After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"

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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:

   

Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility

Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.

2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.

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5. One man. However. Just for his child's sake. and tries to fight it by going and waving back at Schwamm’s son.3. The moral of this story is that determination is as important as taking the initiative to achieve a goal. 4. boarded the train. Why did the stranger hate children? Did he really hate them? How do you know? Ans. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. The father was keen to make his son happy. The stranger hated children because his wife died while giving birth to their first child. ©NIIT Coordinator Guide – Personality Development Programme . he went to a different city to board a train. The blind man started talking to the girl in a very friendly manner. The stranger thought that the kid was the reason for his wife’s death. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. The story revolves around a small kid. who dislikes children because of his wife’s death. not even a single passenger from the train waved back. The girl collected her things. Write a critical appreciation of the short story in about 100 words. Schwamm was a very loving and a kind-hearted father. inspite of his past happenings. It tells us how little incidents can make huge changes in our life. Schwamm decides to board the train to wave at his child. 6. it was not true that the stranger did not like small children at all. What is the central idea of this short story.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. Is there any message by the author? Ans. said goodbye and got down at the station. Solution to Section 6.II 89 . develops feelings for the little boy and does the same just for the sake of his happiness. who is very sensitive and emotional. The stranger woke up early in the morning. Just to make his child happy. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. He loved his child a lot. and waved his hand in response to the small child. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. Ans. The train halted at Saharanpur. who regains hope and faith in everything because finally a man waves back at him. Comment on Schwamm as a loving father. The stranger. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. The happiest person at the end of the story is Schwamm’s son. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy. Ans. subconsciously knows that his belief is baseless.

When is the school reopening ? 4. The suicide bombers escaped from the police. 2005. Ans. The school is reopening on August 1. Ans. Ans. 1. Ans.II 90 . Mary did not come to school today. Has Ram paid the telephone bill ? 2.Solution to Section 6. Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme .5 Convert the following statements into interrogative sentences. Did Mary came to school today ? 3. Ram has not paid the telephone bill.

you need to:     Limit the content to a few key points: The content of the presentation can be chunked into key points. Tell the students that rehearsals must be conducted before delivering the final presentation. Then. Structure the information properly: The information must have a logical structure and order. The structure of a presentation consists of three parts:    Introduction Body Conclusion Introduction In the introduction. Tell the students that further analysis of the audience in terms of age. you need to:    Capture the attention of the audience: Use jokes. stories. organize the material around the objectives. nationality. They should look confident and establish good eye contact with the audience. Discuss the structure of a presentation. Tell the students that analysis must be carried out throughout the presentation. Each slide should contain a maximum of six points. Tell the students to use body language as an additional support. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. Explain to the students the importance of using visuals in a presentation. Tell them how visuals can help them in making a presentation successful. Tell the students to follow the method with which they feel comfortable and confident. Inform the students about the importance of organizing a presentation. Discuss the advantages and disadvantages of the various methods of presentation. Explain each point adequately: Any point that may be new to the audience should be adequately explained. or questions to capture the attention of the audience. Explain the importance of body language while delivering a presentation. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. and background knowledge should be made before the presentation. sex. the students have learned to:    Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. The content and the style of presentation should match the objectives.II 91 . which helps in modifying the presentation according to the response of the audience. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section. ©NIIT Coordinator Guide – Personality Development Programme . Preview key points: The key points of the presentation should be mentioned in the introduction. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. Explain to the students the various methods of delivering a presentation. quotations. After the objectives have been clearly established.Chapter Seven Objectives In this chapter. the objective of the presentation needs to be clear. Writing a content outline before the presentation helps present a structured presentation. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. you can take the following approach:        Explain the various steps that the students should follow to create a successful presentation. brainstorm and collect all the relevant material. Body In the body.

This also ensures a quick revision of the content. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . lack of confidence and presentation skills can result in poor performance. stress.3 5. 1 1. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved.1 5.1 4.4 5. Ensure that the ideas keep flowing: One key point should lead to another. Evaluate the presentation on the basis of the following parameters: S. you need to:    Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out.2 2.2 5 5.5 6 6. however.2 4 4.3 2. You might be having complete knowledge of a subject. Any doubts can be clarified at this time.4 2.1 2.1 3. audible voice Used correct pause. No.5 3 3. Explain to the students that lack of performance does not necessarily mean lack of knowledge.1 2 2.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear.2 5. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success. A logical flow will also help in easy transition from one topic to another. Ask the students to give a PowerPoint presentation.II 92 . Encourage questions: Questions should be encouraged at the end of the presentation. Conclusion In the conclusion.1 6.

the students need to:       Structure the content logically. 7 7. and are made of a thick. bullets. Markers of different colors can be used on a whiteboard to write or highlight information on the board. charts. transparent plastic. the presenter can flip back to a previous page and refer to it. They are cheap and affordable. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text. Follow certain guidelines while delivering the presentation. charts. They can be used more than once. Use effective strategies to remember the content. Prepare for the presentation well in advance.1 8 8. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. and styles in a presentation. They are attractive to look at and are cost effective. graphics. types. or diagrams that does not fit in the transparency are distributed to the audience as handouts. or additional data. Use visual aids appropriately. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively.II 93 . Handouts: Data in the form of figures. font sizes. Posters: Posters are large sheets of hard paper and can be used to depict pictures.S. Dress appropriately. ©NIIT Coordinator Guide – Personality Development Programme . At any point of time. No. Common Visual Aids The commonly used visual aids are:        Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors. Whiteboard: A whiteboard is similar to a blackboard.

II 94 .©NIIT Coordinator Guide – Personality Development Programme .

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