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Coordinator Guide – Personality Development Programme - II 1

CH A PT ER - SPEC IF IC IN PU T S: P A R T - I

Chapter One Objectives In this chapter, the students have learned to:

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Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning

Focus Areas To conduct this session, you can take the following approach:

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Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.

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Coordinator Guide – Personality Development Programme - II 2

Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.

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Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.

Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:

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Coordinator Guide – Personality Development Programme - II 3

did not overlap the button. He wrote a large volume of code and checked the templates several times for errors. The team members were assigned different roles and responsibilities. Monica. John also mailed Sheila the script for which the audio had to be recorded. to make it more effective. Chris was busy coding for the course. John created the course by putting the content in the checked frames. Only Ashish was authorized to install the audio software. and then wrote the script. David also suggested John to include some examples in the script. John listened to the freshly-prepared audio and checked it against the script. After the templates were finalized. For example. when displayed. who loves working with colors. John also shared the script with David. Chris changed the pixel values of the buttons.II 4 . divided the content into lessons. read books. created the buttons. The project plan was made and shared with all the stakeholders. John asked Monica to modify some pictures.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. and images for the frames. Sheila needed the audio software to edit the same. She asked Ashish to install it. He found a few mismatches and asked Sheila to rectify the errors. David manually checked all the templates and gave suggestions to improve the usability of the templates. arrows. He researched extensively on the Internet. Sheila made several phone calls to voice-over artists and fixed dates with them. John also coordinated with Monicato discuss the various ideas for the kinds of images to include. This project involved developing a course about the basics of HTML. ©NIIT Coordinator Guide – Personality Development Programme . He also wrote the script for the project. he suggested that the buttons should be placed a bit lower so that the correct answer. sidebars. Team members from various departments where part of the project team. Meanwhile. David gave John ideas to improve the readability of scripts. As a result.

or help desk technicians.II 5 . System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. Programmers: A programmer is responsible for writing. ISV partners. The system analyst helps the organization get the maximum benefit from its investment in equipment. The network administrator should be accessible at all times to solve problems related to networks. content developers provide technical support to end users. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. providing in-house software training. and maintaining detailed instructions. A computer programmer may be required to use various computer languages. Some of the other responsibilities include leading projects. and other requirements for Web-related products. Network Administrator: A network administrator manages the network of the organization. presales and services organizations. The content developer may design applications for various technical and commercial users. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. websites. creating logical and physical data models. ask the students to identify the roles involved. System administrators: A system administrator manages the hardware of computers and networks in a company. graphics. and working as client support representatives. Content developers: A content developer is responsible for writing and modifying programs. testing. Web designers use software such as Photoshop. Web banners. Sound engineers: A sound engineer mixes and synchronizes music. These programs specify instructions for computers to perform various functions. Fireworks. voices. customer service engineers. personnel. Some of the common responsibilities include installing and maintaining software. the system administrator may also be responsible for providing training on support skills to the IT personnel. analyzing source systems and business requirements. In some companies. In addition. which are called programs. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. and the customers. interfaces for intranets. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization:           Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products.Based on the given case study. Web designers: A Web designer designs Web pages. and Corel Draw. or sound effects. and business processes.  ©NIIT Coordinator Guide – Personality Development Programme . Illustrator. identifying business rules. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems.

Tech. your professional satisfaction level is low and you should look forward to improving your job conditions. Prepare a brief self-portrait of yourself for a professional career. However. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements. He constantly evaluates his surroundings and analyzes situations. Write about your short-term and long-term professional goals. and is currently working as a software developer at Technology Systems. Ans. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. He is very innovative and takes initiative in all the functions related to his field. he is not confident about his communication skills and is not comfortable doing sales. 2. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. He regularly organizes technical fests and seminars. Don is also good at supervising tasks because he has excellent monitoring skills.Solutions to Chapter One Questions 1. Don is an avid sports person and has represented his college cricket team at the university level. While working at Smart Developers. ©NIIT Coordinator Guide – Personality Development Programme . he won the first prize in technical writing. If you have responded with a 'No' to most of these elements. He offers his support and advice when required. Short-term professional goals refer to the goals to be achieved within two to three years. Ans. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B. He has also worked at Smart Developers as a technical writer for one year.II 6 .

what do you want most from your job? If you were granted a wish. 1. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3. as shown: S. To prepare a self-improvement plan. List your strengths.Long-term professional goals refer to the goals to be achieved after at least five years. which job or position would you like to attain? In your past. create a table with three columns.):           Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5.No. Select your strengths from the following list (This is not an exhaustive list. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme . Prepare a self-improvement plan for the next five years. List your weaknesses. Ans.II 7 . Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list. which achievement has given you immense satisfaction? What. Long-term goals are derived from the vision of the person.):          Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4. 3. Ans. Ans. according to you. These goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain. 2.

she accepts it gracefully and works towards removing her weaknesses. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. 19. 15. He should aim for a peaceful and prosperous life. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. A sample portrait is given below: Donna Bard is a kind hearted and honest girl. She is disciplined and loyal towards her work. 20. and should have strong management skills. You can create your personal word portrait by answering the following questions: 1. List the minimum standard of performance that your prospective spouse should achieve. What type of people irritate you? List the moral values that you abide by. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. 4. Besides working hard. She works as a manager in an organization. prepare a portrait. 7. List negative personality traits that you don't want your spouse to have. 8. He should always exude high energy levels. However. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions. He should preferably be an M. ©NIIT Coordinator Guide – Personality Development Programme . 17. 18. He should have good leadership qualities.II 8 . 4. 5. 14. 10. she tends to ignore her health care routine and this results in fatigue and depression. He should be an avid reader and should constantly update himself with new technologies. 16. She works hard and is known as a motivating team player. 6. 3. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. 13. you can create a word portrait of your prospective life partner by answering the following questions: 11. which talks about pursuing one’s dreams. He should always work towards building healthy professional and personal relationships.S. Similarly. 9. She gets inspired by reading 'The Alchemist'. She always strives to improve.No. Ans. describe yourself as well as your prospective life partner. If any feedback for improvement is given to her. 2. 12. If you are single. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. 5. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. he should enjoy participating in sports activities.Tech.

The bio-data is the most important document in the interview.Chapter Two Objectives In this chapter. and abilities. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. you can tell the students about the different types of interviews that are conducted. it is very important for them to analyze the job opportunity. This information is provided for you in the additional inputs section. After this exercise. Give the students a list of desirable qualities that organizations look for. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. Ask the students to make a list of all the educational qualifications. which is common in all the organizations. values. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. you can take the following approach:       Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview. To do this analysis. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. and special achievements as mentioned in their bio-data. Tell the students that it helps to know the various characteristics of interviewers. trainings taken. skills. ©NIIT Coordinator Guide – Personality Development Programme . Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. as given in the additional inputs section. Tell the students that to target a suitable job. This exercise will help the students assess their personality. the students have learned to:       Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. To prepare students for the interview. projects. Tell the students that before they apply for any job. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. it is necessary to analyze the job opportunity and ensure that it matches their expectations. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session.II 9 . At this point. start with discussing the screening and selection procedure.

Number of employees 5. ask them to refer to the company's website and brochures to gather more information. Mirror the interviewer's techniques. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. Then.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. At the end of this exercise. Tips on Body language During an interview. Position offered 10. Maintain regular. Relax! Don't rush through the interview. Background of the company 2. ask them to select the job opportunity they think will match their expectations. tell them to fill in the information in front of the respective factor in the table. ask them to assess it keeping in mind the 15 factors given to them. as shown: Expected Factors 1. Sit straight and alert. and discuss the same with their friends. After all the students have selected at least one job opportunity. Type of work 12. look at their self assessment and career planning analysis. Job safety 11. ©NIIT Coordinator Guide – Personality Development Programme . Products and services 3. Competitors 8. Agreement contract/service bond 15.II 10 . Ask such students to select another job opportunity article and repeat the exercise. Remuneration/perks 14. Location 6. Qualities required 13. Any news-making issue in the past 9. attentive eye contact. always remember to:        Shake hands firmly with the interviewer. Then. Instruct the students to draw a table with two columns. Give students time to research all information. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. students who have been able to tap the job opportunity of their choice will be happy with the outcome. Future plans of the company 7. Keep your hands on your lap. Annual turnover 4. Others may find that the job opportunity does not seem to match their expectations. Give a formal smile.

Can be held for all posts and for all levels. Has a set of fixed questions for all interviewees. Requires participants to appear for selection tests. Is usually used to screen interviewees. depending on the factors such as the job profile. a video camera. Could involve walk-in interviews. Is usually used to screen interviewees. The various types of interviews are:  A one-on-one interview: • • • •  Is an interview between the interviewee and one interviewer.II 11 . Involves presentations by companies who want to recruit the students. an on-the-job specialist. managers. and the cost that the organization wants to incur on the interview process. and special software. Provides an interviewee several chances to present his/her abilities and skill set. Has a fixed evaluation scheme to assess the interviewees. Is conducted by companies at the campuses of various colleges and universities. Features a selection process that is based on the collective input of several people. Is conducted over the phone line by using a microphone. A board interview: • • • • • •  A rotational interview: • • •  A walk-in interview: • •  A phone interview: • • • • •  A video interview: • • •  A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme . Involves questions that are asked on the area or field each interviewer represents. and occasionally. Can serve as a platform to check validity of information in the resume. Is a convenient and speedy method of recruitment. Is an interview between one interviewee and a panel of two or more interviewers. Is usually conducted by the government or large organizations. Has personnel representatives. Involves questions that are often framed beforehand. Is cost-efficient and less time-consuming. May be conducted for candidates residing in a different country or at distant locations. The number of interviewers may vary. May be scheduled or unscheduled. Involves direct assessment of the interviewee by the interviewer. the time available. Is an interview of a candidate by different interviewers separately. Is conducted over the phone. a psychologist in the interviewer panel. Usually involves each interviewer targeting a particular aspect of the interviewee's skills.Types of Interviews Different types of interviews are used in different situations.

66 78. 21-D.A. Use simple and concise sentences. Academic qualifications Sl. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A. Name of the post 2.10. No.in : Mr.Solutions to Chapter Two Questions 1. D.V.V. Passed AISSCE AISSE B. Faridabad (HR) 6.II 12 . College Ambala. Surya Apartments. 2. Occupation 10. 21-D. Faridabad M. Surya Apartments. 14. Father's name 9. Faridabad D. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam. Telephone numbers : 0129 .permanent : 410.S. Ans.present : Software Engineer : Vinay Yadav : 10. Address . Give a consistent and symmetrical look. E-mail ID 8.Tech % Marks Class 1.24 First First First ©NIIT Coordinator Guide – Personality Development Programme . 24 : 410.M. Marital status 11.1981. Date of birth. Age 4. The following guidelines needs to be followed while designing a bio-data:       Avoid spelling and typing errors.3092391 7. Faridabad (HR) 5.co. Address .2 65. Use terms and phrases relevant to the industry. 3. Here is a sample bio-data: Bio-Data 1. Limit the bio-data to two pages. Period From to : raovinay10@yahoo. Name 3.Engg. Prepare a good bio-data of yourself. 81. Add a cover letter or note mentioning the code number and other details specified in the advertisement.

Prepare a brief description of your favorite subject or topic. You can prepare for the preliminary written tests by using books that contain sample tests. and System Analysis and Design (SAD). Ans. Won the first prize in technical writing. Personal attainments/distinctions : Organized technical fests and seminars. Personal interview: To prepare for a personal interview round. Special attainments: List down all your special achievements. Group discussions: In the group discussion round. Extra-curricular activities : Played cricket at the university level.000/-pm 13. No.12. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’. Work experience: Sl. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1.II 13 . Professional skills 16. logical reasoning tests. 15.000/. Project work preparation: Most organizations focus on project work because it reflects your own work. : Available on request. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. such as ‘Role of JAVA in the Internet’. such as writing a technical paper or participating in seminars and technical competitions. list down your learnings. 10. Date Signature 2. Here is a plan to prepare for an interview for a software engineer's post: 1. 2. such as RDBMS and Operating Systems. and always mention if you have contributed to the advancement of any application during your training session. 14. aptitude tests. References : C. organizations ask candidates to discuss a specific topic among themselves. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. and technical knowledge tests. The topics can range from current events to technical topics. C++. Briefly write out a preparation plan for an interview for a software engineer's post. and an answer as to why you chose this topic.pm Rs. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds:    Preliminary written tests: This includes IQ tests. Oracle. 20. ©NIIT Coordinator Guide – Personality Development Programme . such as:  Why did you choose this particular project?  What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. language tests. and discuss them during your interview. You can practice group discussions with your friends and improve upon your communication skills. In addition.

The qualifications and skills that will help you get selected for a job are:  Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics.Tech  Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system. Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C. developing. Maths College: B. Prepare a list of your strengths and weaknesses. A software professional may possess any of the following traits:                      Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . Ans. Chemistry. Leadership quality : Handling different projects related to software systems. and System Analysis and Design (SAD) • 4. C++.II 14 . and maintaining the software system. Oracle. Principal accomplishments : Modeling. Ans.3. List your qualifications and skills that will help you get selected for a job.

: Modeling. : Managing different projects related to software systems. Based on the above-mentioned qualities.Tech.Tech : 1 year of experience as a technical writer. 6. ©NIIT Coordinator Guide – Personality Development Programme . giving comprehensive information about yourself within two minutes. I believe strongly in values like honesty and hard work. I have done B. and System Analysis and Design (SAD).M. Vinay has identified a goal for his professional life. C++. I am a person with a high degree of integrity and team spirit. Ans. My name is Vinay Yadav and I am a software developer with Technologies System. Chemistry. Introduce yourself.   Interpersonal skills : Ability to analyze situations. Oracle. Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills  Skills related to job : C. Vinay plans to become a project manager in the next two to three years. and maintaining the software system. Because he has a strong technical experience and good interpersonal skills. developing. Ambala.5. Identify an appropriate career goal for yourself by matching your qualities to the job. Handling a team of seven software professionals.II 15 . Maths : B. Ans.Tech. and I am aspiring to do an M. from M. I have been brought up in a atmosphere where discipline and respect for elders is a way of life. Assume that Vinay possesses the following qualities:   Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics. Responsible for making high-quality software systems. 3 years of experience as a S/W developer. : Designing a software system and writing code for different modules of the software system. Engineering College.

Explain to the students that if they are well prepared. the students have learned to:    Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. and the various interpersonal and job-related skills mentioned in the bio-data.II 16 . The questions can be related to their educational qualifications. Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. Explain to the students that failure in an interview should not dampen their spirits. professional experiences. it will help divert their minds away from the stress and nervousness. ask the students to practice mock interviews with their friends. and they may not have answers to all the questions. they can answer all the questions and can overcome any obstacle. such as by giving mock interviews. Discuss the ways by which the students can release stress. if they interact with the fellow candidates. Before the students give a mock interview. you can take the following approach:   Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview. ask them to get the summarized results of their self assessment and career planning analysis with them.Chapter Three Objectives In this chapter. and they should learn from such experiences. They should follow a philosophical approach and start thinking of the next job opportunity. Explain to the students that the other candidates appearing for the interview are also like them. They will feel light and enthusiastic. They also have their own set of strengths and weaknesses. ©NIIT Coordinator Guide – Personality Development Programme . In addition. Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity.   Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds.

His/her listening skills 40. 10. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme . His/her resume 22. The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4.The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. Clarity of introduction 13.II 17 . His/her dress 19. Confidence level 28. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1. 7. Promptness while answering 34. Clarity of answers 31. Ability to use suitable closings 37. His/her posture 16. Eye contact level 25.

I am apprehensive in handling responsibility. 23. I am extremely impatient and get easily frustrated. ©NIIT Coordinator Guide – Personality Development Programme . I am very critical of any displeasing behavior around me. This will help them assess their actual stress level. Tell the students that besides knowing about the possible questions that can be asked during the interview. The body language of the students will tell the interview committee about their nature and motivation level. Tell the students that by judging their team building and coordinating skills. they need to rate each statement from 0 to 4. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. I feel a compulsive need to prove my worth. to 0. Tell the students that they can rate each statement by entering the number in the respective rating column. I feel anxious about undertaking new endeavors. and failures. 25. they will be judged on the points given above.No.After the mock interviews. I wish for immediate appreciation and recognition. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. as shown: Personal Stress Index S. Accordingly. to be used if the students strongly disagree with the statement. I blame myself for my mistakes. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. ask the students if they are feeling more comfortable facing the interviewer. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. I find my life unfulfilling and meaningless. consider the following questions: 21. they should also know about the questions that the interview committee may consider. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. The ratings vary from 4. Give the students some statements that convey the behavior pattern of a person in a given condition. 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. I feel insecure and anxious about my future. defeats. the interview committee will be able to determine if the candidates can work cordially. 22. 24. Ask the students to create a table with seven columns. For example. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. to be used if the students absolutely identify with the corresponding statement. 26.II 18 .

After the students have completed grading the statements.II 19 . A PSI between 10 and 20 indicates a favorable level. and a PSI between 20 and 40 indicates that the students need to be counseled. Keep the scores of the students confidential and create an appropriate action plan for each student. ©NIIT Coordinator Guide – Personality Development Programme . A PSI of 5 or less indicates an exceptionally low level of stress. ask them to add the ratings given to the 10 statements.

Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. and protocol. For this. such as: S. Warn the students that the inputs or suggestions for the values. such as the restroom. this attitude gets rubbed off on their colleagues. Be careful about what you say. This will give them an impressive start and enable them to rise faster in their careers. They should try to know more about the parameters to evaluate performance and behavior. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . Familiarize yourself with the new surroundings. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. In addition. the students have learned to:   Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. This is because a favorable first impression can lead to several good opportunities. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. Provide them with the tips given in the Additional Inputs section. They should be extra careful when interacting with others and handling a new project. Do not hesitate to ask questions.II 20 . Such suggestions should be given only after prior consultation with seniors and colleagues. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). Look confident and feel comfortable. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. Explore the building and find out the location of various departments and facilities. On the first day at work:        Be punctual and report on time. rules. Overachieving the Targets Tell the students that they will be observed closely the first few days. Introduce yourself and engage in conversation with them. you can take the following approach:      Initiate a classroom session by discussing with the students how they should spend their first day in office. Explain to the students the importance of giving their best in the first assignment. If they are full of enthusiasm. they need to follow the hierarchy protocol.No. the canteen. Do not make unsolicited comments and avoid politically incorrect language and humor. After they have completed the assignment.Chapter Four Objectives In this chapter. and regulations of the organization should be kept reserved for a proper opportunity. Wear a smile. and the coffee machine. Observe the students while they work on their respective assignments. it always helps if they know what to expect throughout the day and how to conduct themselves. general practices. they will be able to get along with their colleagues easily. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. Ask if there is an official manual that provides such details. Find out about the organization's rules and regulations. Arrive at the assigned time and report to the concerned person. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. Explain to the students the positive effects of being enthusiastic. Familiarize yourself with the people who are introduced to you. Clarify any doubts and seek information from your new colleagues or the HR personnel. There is usually not much work to be done on the very first day. However. Feel secure and positive. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. discuss with them the evaluation process and then disclose the name of the best student. Instruct the students that they should not hesitate to give inputs regarding the existing projects. give the students an assignment and ask them to complete it in a particular time. Use formal language.

Always try to help others. Do not take feedback on your projects personally. team participation. After they have written the situations. These things need not necessarily be related to your job. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. If they wish to secure a rating of five. Make a list of your qualities. In addition. and extra efforts also affect their rating. Exhibit what you do best and teach it to others. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. Appreciate your qualities and be proud of them. they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. Tell them that the situations can be personal or professional. Ans. Explain to the students that their behavior. Do not underestimate yourself. tell the students that it is not enough to simply achieve the targets. Enthusiastic Team Player To create a good impression in an organization. Short-term professional goals refer to the goals to be achieved within a span of two to three years. It affects your personal and professional life. Ask the students to list down situations where they may not feel confident. Presence of team spirit will enable them to accomplish their project and organizational goals. Stay healthy and fit. they should try to overachieve the targets and improve upon their past performances. This is because the lack of confidence in one area influences the other area.II 21 . Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. Pamper yourself. Recognize all of your accomplishments and make a list of them. If they feel low. Accept feedback with a positive attitude. they should not concentrate on only achieving the explicit targets. they should simply find clues to their problems with the help of these tips. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . Believe in prayers.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. Keep learning new things to boost your confidence. In addition. give them the list of tips that will help them overcome their problem. new employees should strike a good rapport with their seniors and team members. Therefore. Solutions to Chapter Four Questions 1. the client perceives the organization to be reliable and ready for tough assignments. List out your short-term and long-term goals in your professional life. The list of statements is as follows:               Get your priorities straight. Tell them that the tips apply to all situations. Think positive and talk positive. If the employees are enthusiastic.

is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2. Prepare an action plan to achieve your goals. you are satisfied with your current position and you should look forward to achieve your long-term professional goals. Long-term goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain.If you have responded with a 'Yes' to most of these elements. your professional satisfaction level is low and you should look forward to improving your job conditions. Ans. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. Long-term goals are derived from the vision of the person. according to you. which job or position would you like to attain? In your past.II 22 . You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . After you have identified your short-term and long-term goals. make an action plan to achieve these goals. which achievement has given you immense satisfaction? What. what do you want most from your job? If you were granted a wish. If you have responded with a ‘No’ to most of these elements. Long-term professional goals refer to the goals to be achieved after at least five years.

Write the respective deadlines in the column 'When I plan to do'. ©NIIT Coordinator Guide – Personality Development Programme . allocate a deadline for each activity. 3. Build a bond of trust and understanding with your team members. 44. 35. This will help you continuously assess your performance status. Remain in the current office for the next three to four years. 36. Now. 31. The time span can be mentioned as follows: 32. 43. You can plan to remove your respective obstacles as follows: 42.' Then. list the possible obstacles against each point. Heavy competition. Ask your project manager to give you a chance to work in projects that involve new technologies. make a plan to remove them and start working as per the plan. This will lead you and your team towards success. Make efforts to get noticed by always appearing confident and enthusiastic. If possible. 40.' The list can be as follows: 27. 29. Family planning to relocate. This will reflect on your work and people will want you to work with them. 41. Now. Learn about the new technologies. Take your first assignment very seriously and deliver your best. Make efforts to get noticed in your team.II 23 . 45. 28. if you have joined an organization as a software developer want to become a project manager. write that it in the column 'What I plan to do. Time span already given. Good leadership qualities to be identified. Ask your team members and seniors about the performance evaluation procedure. 34. Continuous process. The list of obstacles can be as follows: 37. If you are not comfortable about a specific aspect about the organization. make a list of things to be done to reach that level. In the next three years. study with a friend who is doing the same course. Devote two to three hours in a week for studying. Take extra measures to perform better in your first assignment because it will help form a favorable first impression.For example. Plan out a strategy to make a good impression on your first job. You can use the following strategy to make a good first impression:       Utilize your first day in office in getting familiar with your colleagues and the office environment. 46. Working on similar types of project again and again.Tech. Always appear enthusiastic and full of confidence. Lack of time to enroll for the course and to study. Always be ready for any opportunity and make sure to give your best performance. Start making your list of accomplishments and start working on the list of shortcomings. 33. Ans. 30. Acquire a position of a senior software engineer or a team leader. 38. Discuss your goals with your family and seek their support. Be ready to take on new challenges. Acquire a Master's degree in Technology. After you have identified the obstacles. 39. In the next two years. Write this list in the column 'How I plan to do. In the next three years. course. Take the long pending leaves and get yourself enrolled for the M. Represent yourself as an enthusiastic and confident person. Start handling two teams simultaneously. Always support your team members and cooperate with them. Try to collect all the information related to your organization and understand the atmosphere of the organization. raise the issue in an appropriate manner.

ask them if they are utilizing all their skills and abilities. however. Explain to the students that being physically fit will help them maintain good health and perform optimally. Inform the students that they should not keep unrealistic targets because it might result in setbacks. thereby ignoring the important ones. They should be practical and reasonable while planning their work. It is necessary to think well about yourself if you want others to think well about you. On the other hand. Tell the students to keep the final list with them for future reference. Then. This will enable them and their team to enjoy their accomplishments. ask them to list other tasks that might not be important. but need to be performed in the future. or not urgent. To manage a task. if not managed properly. As a result.Chapter Five Objectives In this chapter. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. students should prioritize their tasks. even after investing all their energy. urgent. After they have made the list. Urgent work need not be important. You may have complete knowledge of a task. Now. advertising this belief will help in creating a positive environment around you. This can cause self doubt and depression. a person should categorize it as important. can become urgent after some time. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. Adherence to commitments always boosts confidence. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. Again. They will stay active and full of energy throughout the day. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. not important. If a deadline has not been given for an assignment. Therefore. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. In addition. ask them to prioritize in order of execution. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. Explain the difference between important and urgent work. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. it is important to manage the various tasks and complete them within the specified time. Therefore. In addition. Tell the students that planning should immediately be followed by implementation. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. the students have learned to:      Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. Tell the students that they should always fulfill their commitments. you can take the following approach:        Initiate a classroom session by asking the students to list their skills and capabilities. Urgent work needs immediate attention and provides less time for execution. their performance goes down and they feel depressed because they could not complete the important work. Any delay will result in loss of energy and enthusiasm. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . one should take care to complete all urgent work on time. This will help them be enthusiastic and increase their confidence level. lack of time can result in poor performance. they should set their own deadline and work towards achieving it. important work.II 24 . To accomplish their tasks efficiently. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent.

The appreciation and encouragement act as motivators and increase his potential. and consult a dietician for further guidance. 2. Setting priorities with practical approach: John sets his priorities before starting any work. Ans. and physical fitness should also be recognized. List out your qualities among the potentials given in this module. Tell the students that they can take care of themselves if they follow these health tips. How do you propose to overcome the deficient potentials? Ans. This beauty can be the nature or some good work going on in your neighborhood. Many people tend to ignore these factors. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. He sets realistic goals. This enables him to accomplish the tasks in a proper manner and within the specified time. When we talk about education and profession. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. You can do this exercise anywhere and at any time of the day. In addition. positive attitude. factors such as enthusiasm. John makes commitments and works sincerely towards meeting the deadlines. Make a list of all the tasks. Few get the time to exercise or play a physical sport. It also enables you to relax your nerves. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. Entertain your spirit. ask the students to list the various physical problems they face while working. This will help in boosting your confidence on a regular basis. This process will help them assess their real potential. Admire yourself. most of us tend to ignore the beauty around us. Now. have an organic fruit everyday. assess yourself and list down the good qualities that you possess. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. Give the students the following list of tips. they will be full of life and vitality. ask them to write the last time they went for a health check. Besides being assessed on your educational and professional standards by others.II 25 . John needs to work on the following aspects:  Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. This will help them accept new challenges and perform better. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. Follow healthy eating habits. However. Perform small exercises. Tell the students that if they are healthy. Making commitments: After setting the priorities. In addition. ©NIIT Coordinator Guide – Personality Development Programme . Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. Solutions to Chapter Five Questions 1. After a hard day at work and going through several daily chores. The result will be surprising because most of the students will realize that they have not gone for a health check for years. Once in a week. This list will help them remain healthy and active while coping with a busy work schedule:       Take 10 deep breaths. Ask the students to describe their health care routine. This will help you remain organized.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. Following is a sample list of qualities possessed by John:    Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. they will be able to manage their responsibilities in the specified time. Do not skip meals.

He will ensure that all projects are executed on time. John can take the following steps to overcome his weaknesses:   He will consult the physical trainer. Time gap between planning and execution of project: John tends to delay the execution of planned projects. he will share the schedule with his team members and his seniors. To ensure success. ©NIIT Coordinator Guide – Personality Development Programme . set up a fitness routine.II 26 . This will help increase his physical fitness. This results in loss of energy and enthusiasm. and follow it regularly.

they can use ‘To do’ lists. Tell the students that they can follow several tips to manage their time better. He would rather suffer himself than let his image suffer. ask them to prioritize the tasks and allocate a time period for each task. At the end of the day. he does not really like doing extra work. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. She helps people around her and nurtures them because she believes in their potential. By listing the activities performed in a day and the time spent on each activity. They should maintain the time log on a daily or weekly basis. However. prioritizing. she is completely down-to-earth and unassuming. she plans for the known and the unknown. In addition. and avoid trying to be perfect in all the tasks undertaken. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. if you can do so. avoid delaying task execution. you can monitor the amount of time you spend on doing tasks. and then state the various guidelines that can be followed for effective time management. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. they will be able to assess whether they have utilized the time well. He is not climbing up the corporate ladder even after three years in the organization. Ask the students to make a list of tasks that they do in a day. wherein they can write all the tasks to be done and allocate time based on the nature of the work. After reviewing the daily time log for four to five days. His colleagues flock to his workstation because it is a good place to hang out. Failing to plan is equivalent to planning to fail. Refer to the Additional Inputs section to get information on the ‘To do’ lists. which could otherwise throw work out of gear. and popular person. Tell the students that they should maintain a time log. tell the students to adhere to the following guidelines to manage time effectively:      Plan and organize: Take out time for planning and organizing. If only he could learn how to rule his life instead of allowing other people to rule it. committed. if any. they will not feel frustrated if they cannot complete specific tasks. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. ©NIIT Coordinator Guide – Personality Development Programme . you can take the following approach:      Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. such as planning. successful. without becoming distracted. He diligently responds to all the forwarded mails from friends and colleagues. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. After discussing the two different personalities. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. and taking sufficient breaks when performing a lengthy task. Ms Balanced is a smart. You should keep referring to them during the day. and pays attention to smallest of details. it is just that he cannot say ‘No'.II 27 . Then. At the same time. They also help you prioritize tasks. He does not have time to pursue his hobbies and interests because he is in office during most weekends. Maintaining a time log will enable them to assess their pattern and identify their problem areas. You can ask the students to use the format for time sheets given in the additional inputs section. Multitask: Do more than one task at a time. By doing this exercise regularly. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. This ensures that you are in a better position to manage the day ahead. the students have learned to:    Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. Every day. To create this list. Delegate work to others: Identify tasks that can be delegated. Use time sheets: Time sheets can be analyzed to find ways for saving time. Inform them about the various behavior patterns that can be followed to utilize time in a better manner.Chapter Six Objectives In this chapter. Work only on those tasks that cannot be delegated.

Deadlines being met consistently: By prioritizing tasks and organizing schedules. assign some time for interruptions.II 28 . divide a task into a number of smaller tasks and start doing them one by one. Plan for tasks that have deadlines. you can make sure that deadlines are met regularly. Do not plan for 100 percent of your time. and friends: Time management helps you restore the balance between work and leisure hours. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. hobbies. Always plan for less than 100 percent of your time. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. More time for family. you do not feel stressed. Therefore. 'To Do' lists and time sheets are the tools that you use to manage time. Tell the students that effective time management results in:      Ability to control one's activities: Effective time management helps you prioritize and organize your activities. Update the list constantly.   Conquer procrastination: To avoid procrastination. Handle interruptions well: When planning your activities. This puts you in control. There are two types of 'To Do' lists:         Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do. Prioritize all your tasks. ©NIIT Coordinator Guide – Personality Development Programme . Allocate time for pending tasks. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else.

List your activities for a week or a fortnight. To use a time sheet effectively: 1. Use a time sheet to track your time. and use a 'To Do' list to plan your activities.You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme . 3.II 29 . It helps you track your time and analyze whether you are spending your time productively. Analyze whether your time is being spent usefully. 2.

Suggest to the students that the continuous time management process should not tire them. they can watch movies on TV while performing household chores. they can make a list of points to be discussed in a specific meeting. These new ideas can help them manage time better and improve their performance. Tell them that they can refer to their personal time management survey form. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. and they can even pay off their bills online while listening to their favorite music.II 30 . ©NIIT Coordinator Guide – Personality Development Programme . They should enjoy this activity. For example. they should think of innovative ideas to manage time. With every change in the daily routine. Now. Tell the students that. one should make a mental note of the change and try to manage the schedule accordingly. During the weekend. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. based on their lifestyle and comfort level. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. the time management schedule also gets altered. Ask students to think of ways to save time and still complete all the tasks for a specific day. It is a continuous process. While traveling for office. As the changes occur in one's personal and professional lives. They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. they can make phone calls while watching television. There can be many more ideas based on the number and types of tasks listed by the students.

Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. 4. or 'Not attended to. 5. Skipped lunch for this reason. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time.No. Ans. This delayed the rest of the activities. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour.II 31 . These activities should be given equal importance. and the third column will contain the time allotted for the corresponding task. In the fourth column. 1.Solutions to Chapter Six Questions 1. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. Based on the result derived. You can also prepare a time log to manage your weekly or long-term tasks. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. the second column will specify the task. Prepare a time log for utilizing your time and note down your own reactions to your time management. To create a time log. The meeting had to be postponed for another hour. 'Incomplete'. 6. Worked on the reports and cancelled going to the gym. In addition. 2. specify the result as 'Completed'.' A sample time log is shown as follows: S. Prepare a time log by listing the tasks to be done in a day. ©NIIT Coordinator Guide – Personality Development Programme . not all the colleagues were interested in continuing with it on the same day. therefore. had to work upon another task and this activity got postponed for the next day. 3. The first column will contain the serial number. This delayed the subsequent tasks. This resulted in delay in planning and executing the meeting. Started to initiate a fun activity at work. it took two hours. however. The module could have completed in an hour. create a table comprising four columns. However.

I plan to do the following:    I will have a practical approach towards work and will try to strive for excellence rather than perfection. I will say 'No' to the tasks that do not contribute to my goals.30 2.30 12. This results in an increased amount of work. to be followed daily for 4 weeks.00 to 10. This unnecessarily delays the things and affects the complete schedule. To overcome my weaknesses.00 to 11.II 32 .30 to 1.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme .30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1. I will involve my team members in my work. Learning to say 'No' will help me save a lot of time. This results in too much of work and effort.00 10. This will help me save time. 3.00 to 10. is as follows: Time 9. I will make team targets.00 to 11. both planned and unplanned.30 to 3.2. Ans. This will help me achieve the targets on time and will enable others to learn and improve upon their performance. is as follows: Time 9. Identify your weaknesses related to time management and create a plan to overcome it. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues. Ans.30 3.30 to 5. irrespective of the requirement.30 A time commitment plan for Module 2 of the first semester of MCA.30 11.30 to 12. Here is a sample list of weaknesses related to time management:    I try to do each and every task to perfection. Instead of making personal targets.30 to 4. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time. to be followed daily for 12 weeks.00 11. A time commitment plan for Module 1 of the first semester of MCA.30 to 2. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4.

00 to 11.10.30 to 1.00 to 11.30 11.00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.II 33 .30 to 12.30 12.30 ©NIIT Coordinator Guide – Personality Development Programme .

II 34 . your family and friends can guide you. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. Suggest that they should gain knowledge by reading content related to their field of work. you should not react instantly and reply by using harsh words. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. the students have learned to:     Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. They should keep themselves updated with their field of work and current affairs. To improve your personality. If more than one person is making a similar comment. you should work upon it and try to improve yourself. logical analysis. However. you should never get defensive. offering arguments. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. they should work upon improving their verbal and nonverbal communication skills. Giving lame excuses will add up to your negative behavior. If the criticism is about behavior or habits. you can take the following approach:    Initiate a classroom session by explaining the importance of a good personality. Irrespective of the kind of feedback. Take corrective action: Instead of getting depressed or developing an inferiority complex. If the reason behind criticism is jealousy. Raising your voice. The more knowledge they gain. Absorb genuine feedback: If the reason behind criticism is improvement. Attaining a good personality depends upon various factors. You should always learn from your mistakes. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. If a person criticizing you is doing it out of habit or frustration. ignore the criticism. Tell the students that their personality grows along with them. you should look at the possible reason and work on it. and successful experiences can also help in increasing their confidence level. Acknowledge the reason: If the reason behind criticism is competition. Concentrate on how to gain from the criticism.Chapter Seven Objectives In this chapter. It includes various aspects of your lifestyle. Students can use the following ways to accept feedback and criticism gracefully:         Accept your mistakes: If you have made a mistake. After you have identified the reason. If it is a genuine criticism. In addition. If you are calm and composed. you are in a better position to assess the situation. Provide the students with the list of problems they can face while communicating with others. Make it a learning experience: There is always something to learn from criticism. and resorting to emotional outbursts will only aggravate the situation. There are no specific aspects that determine a personality. For this. you should learn from your mistakes. Ignore specific feedback: Always identify the source of criticism. Do not react instantly: Reacting instantly to criticism will only show your insecurity. you should learn to stay calm and ignore it. instead. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. you should work upon it. For this. admit it instead of giving excuses. you should reply through your work. they should observe their surroundings and interact with learned people. If it is out of jealousy. ignore it at once and move ahead. gaining knowledge is futile if the students cannot express themselves properly. the better their personality will shape up. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. you should always be ready for feedback and criticism. you should continuously assess your behavior and work on the shortcomings. discuss it at length and get to know about the reason. Factors such as courage.

There are two types of communication skills. Ask students to record their voice in isolation. In addition. it is necessary for a person to depict his emotions and feelings effectively through his voice. and. The difference between flat and modulated voice is similar to the difference between bland and spicy food. and language. Listeners tend to pay more attention to facial and body expressions.To have a good personality. Due to the lack of knowledge of vocabulary and grammar. they will be able to express the same. The following tips will help the students improve upon their verbal communication skills:    When recording. you also need to improve upon your nonverbal communication skills. 55% respectively. the students were unable to convey the correct meaning of the story. The students should improve upon their vocabulary and grammar to make a good impact on others. tone. ask the students to narrate the same in front of the class. They can narrate or describe an incident. Then. If a person wants to convey sincerity in his or her intentions. it is necessary to inculcate positive attitude for effective communication. Verbal communication is based only on voice. voice modulation. Based on their reply. they were unable to induce the dramatic effects like various emotions and sound effects. a person should be knowledgeable and an effective communicator. a person with a positive frame of mind is more comfortable making gestures while communicating. The students can use the following tips to improve upon their nonverbal communication:   Use eye contact when communicating. your verbal communication should be consistent with your body language. therefore. The students were nervous and felt stiffness in their body when facing the class. For this. ©NIIT Coordinator Guide – Personality Development Programme . ask them to list down the problems they faced in both cases. Use hand and face expressions to enhance the expression of what you are talking about. Now. form a list of common problems faced by students.II 35 . 38%. nonverbal communication is also an integral part of communication. The use ratio of these three factors in any communication is 7%. it is best conveyed through eye contact. the students should think of the scenario they are depicting and should bring emotions in their body. verbal and nonverbal. The students should practice voice modulation to depict the emotions properly. Communication depends upon three factors: words. and body language. Because some students were not able to modulate their voice. Therefore. Here is a list of some of the problems that the students may have faced when narrating their story in the class:   The students were unable to make eye contact with the rest of the class. Therefore. Here is a list of some of the problems that the students may have faced when recording their narration:    They were unable to make it sound interesting because they had to express themselves only through voice. If they are able to feel the emotions. volume. Verbal communication skills consist of tone. The inability to make an eye contact is regarded as a sign of uncertainty. A good vocabulary is necessary for effective speaking. Therefore.

Within a month. Facial hair: Men should be freshly shaved. Makes colleagues feel comfortable about working with you. ©NIIT Coordinator Guide – Personality Development Programme . Dental hygiene: Brush your teeth regularly. Wear a clean. Then. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. well-fitting shoes. Body odor: Take a bath daily and look fresh. They should not be faded or torn. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. This helps them develop their personality. This will help me assess my time management skills and identify my time wasters. Ans. Do not wear sports shoes to the workplace. 2. Clothes should not be too loose or tight. The various benefits of good personal grooming are:     Helps establish credibility and gain the trust and confidence of peers and supervisors. I will think of new ideas to improve my time management skills. I will create a time management log and will keep a record of all the tasks to be done along with their time frame. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. Nails: Nails should be clean and clipped. This quality is an aggressive form of being confident and is crucial for having a good personality. Use a deodorant. Wear shoes that match the occasion.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming:         Clean and well-fitted garments: The clothes that one wears to work should be clean. Here is a sample list of shortcomings related to personality:        Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings. add a few more qualities that are helpful for total personality development. If they sport a moustache or a beard. they should ensure that it does not chip. Women should file their nails. They should wear minimum jewelry to the workplace. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. Solutions to Chapter Seven Questions 1. I can utilize the time spent traveling to and from office for reading. This change should reflect in my personality in one or two months. Ambitious people always stand out to achieve their goals and this quality develops their personality. The hairstyle should be neat. Hair: Hair should be clean and neatly trimmed. they should neatly trim the same. Ans. Shows respect for the organization. The additional qualities that can help you enhance your personality are:      Enthusiasm: Being enthusiastic accentuates your personality. I should be updated with the knowledge related to my field. Shoes: Wear comfortable. Avoid heavy make-up and jewelry: Women should never over-do their make-up. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. Use a mouthwash. Open to criticism: Besides making a list of achievements. Use a breath mint if necessary. Apart from the above nine qualities mentioned on personality development. people should also remember their failures and should learn from their mistakes. odorless pair of socks that match the color of your shoes. they should be of the correct size. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. Clarity of thought and vision reflects on your personality and therefore improves it. If they wear nail polish. Gives a feeling of self confidence.II 36 . Beware of food that may leave a bad odor.

I should be able to see a difference in two or three months. ©NIIT Coordinator Guide – Personality Development Programme . I will also learn some exercises to help improve my blood circulation and oxygen circulation. I will acquire a health care routine based on my working style and food habits. This routine will help me stay active and lively.II 37 .

These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. Out of these factors. recognition. Satisfied and content people become inactive. Abraham Maslow has explained that a man is never fully satisfied. ©NIIT Coordinator Guide – Personality Development Programme . You can assess a person's personality by determining a person's dominant behavior style. Hygienic factors do not lead to improved performance. Tell the students that in any kind of job. and Assertive. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. each person has one behavior style as the dominant one. People having aggressive behavior have little or no concern for other people's ideas. They can become sarcastic. promotion prospects. to achieve success in personal and professional lives. and motivational factors satisfy the psychological needs. However. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. motivational factors lead to improved performance. communication. People are generally never fully satisfied and no one is perfect. people in search of something always remain active because they are motivated. interesting and challenging work. If they express their views. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. and advancement for growth are motivational factors. Tell the students about Herzberg's motivation-hygiene theory. Tell the students about the model approach that they should follow to resolve problems related to human relations. Understanding these styles will help you decide how to deal with different people. the performance of a person is influenced by various factors. Tell the students that hygienic factors satisfy the animal needs. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. These facts will help students look at human relations in a better way. while factors such as achievement. and ability to lead people. as given in the Additional Inputs section. However. Explain Maslow's hierarchy of needs theory. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. All humans are unique and different. such as salary. or both the persons are partly right. but can affect performance if they are not present. There are three types of human behavior styles depicted by different people in different conditions and circumstances. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management.Chapter Eight Objectives In this chapter. they act and react differently to their environment. personality. the other person is right and the first person is wrong. The characteristics of people having aggressive behavior are:   They can be directly or indirectly aggressive. On the other hand.II 38 . nature of work. and working conditions are hygienic factors. company policy and administration. you can take the following approach:      Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. they should have the knowledge of dealing with people. They do not express their views. they do it in a cautious and mild manner. According to this theory. According to this theory. These three behavior styles are present in every human being. and concerns. These problems can fall into three categories: the first person is right and the other is wrong. and opportunities for creative work. Some people manage to strike a balance between all the three styles and use these styles according to the situation. Aggressive. company policy. Therefore. You can discuss the various behavior styles. Tell the students that in order to deal with and manage people. These styles are Submissive. they should know about some fundamental truths related to human relations. feelings. The characteristics of people having submissive behavior are:    They do not stand up for themselves. the students have learned to:     Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. factors such as salary.

8. They respect the self and others. 4. 10. I believe that . 2. The characteristics of people having assertive behavior are:      They are honest with themselves and others. 3. but. and feelings. and feelings. It's nothing to do with me.. They can get verbally hostile or abusive. I am sorry to take up your time. At the same time. ideas. It's only my opinion.. its all your fault. Statement Don't ask questions. That's stupid… What can we do to resolve this problem.. ideas.. but. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S.II 39 . After I finish this work.. what do you think.. 5... They are able to negotiate and compromise. Behavior ©NIIT Coordinator Guide – Personality Development Programme ..No. I would like to. 1... They express their views directly but not at the expense of others. 9. They blame others for problems and mistakes.just do it. they respect the right of other people to express their views. 6.   They sometimes adopt a patronizing attitude. I will be happy to answer your question. Now. 7.. They are confident and have a positive attitude. People having assertive behavior express and pursue their own views. Would you be upset if we.

a consultant at Red Sky Inc. He tries to avoid an argument. he tries to reconcile as soon as possible. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. In any conversation. he is unable to control his anger. he listens carefully to people. and fair. Sometimes. If he enters in an argument with anyone. therefore. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. He appreciates the efforts made by others. He should try to get to know his colleagues. a consultant working at Red Sky. He should learn to stay calm if things are not happening as per plan. John. List out your good qualities pertaining to Human Engineering.II 40 . he looks from that person's point of view. Sam. which has already been proved wrong. He should involve his team members in planning activities because this will give them a sense of belonging. 2. he has limited knowledge about his colleagues. He needs to improve his presentation skills. He avoids making personal contacts with colleagues. and this results in dull presentations. Ans.. needs to work on the following points to improve his skills related to human engineering:     He is unable to put his ideas across in an interesting manner. He admits mistakes easily and tries not to have an argument to prove his point. He tries to convince the person working with him that he considers that person honest. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. ©NIIT Coordinator Guide – Personality Development Programme . He tries to be considerate and thoughtful in his behavior. upright. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively and criticize because these attempts are futile. This will make them feel special. Ans.Solutions to Chapter Eight Questions 1. He tends to make work-related decisions on his own without discussing it with his team. Before asking another person to do something. It makes the other person feel important. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names.

Anita’s manager told her that he was very pleased with her work. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. it is necessary to accomplish the task in order to be successful. During her first project. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. she had an idea that contradicted that of her immediate superior. Therefore. they should also learn to develop these traits. Because of this. the students have learned to:     Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. They rely on their own abilities and knowledge. Anita kept arguing. and IQ. Explain to the students that they can accomplish their tasks through organizational ability.Chapter Nine Objectives In this chapter. good work ethics. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. She disagreed with him and started arguing. the team felt that she was not a team player. you can take the following approach:      Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. After the meeting. Anita was deemed the 'Star Performer of the Month'. Soon after.II 41 . He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. she told her team members about what had happened and spoke of the manager very rudely. she completed her management diploma at a premier management institute and got a job in a top software development company. her rating was average. Tom was taken aback because Anita had never asked him to send the document. He explained why it was not feasible. This general intelligence helps them stand out and make a mark for themselves. Explain to the students that to develop a good personality. Some of these traits are innate but others can be developed with experience. She did not tell them the reason why he had not agreed with her idea. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. reading and writing skills. This knowledge is gained through formal education and self education. Her manager reviewed her work after a week and was impressed. The manager explained again in detail why the idea was not feasible. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. They can improve their general intelligence by improving their vocabulary. she had a bitter argument with her team members Grace and Tom. Tell the students that their success will always be rated on the basis of the result achieved. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. Tell the students that a true professional should:  Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . and diligence. during her appraisal. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. He gave her a very positive feedback and showed her work to the Head of Department. Then. Tell the students that they should have immense willpower and ability to make their own way and walk through it. She went to her manager and told him her idea. She studied software engineering at a highly rated engineering institute and won an award for her project. At home and with her friends. Anita argued that Tom was the one who had not sent the document. Those who have practical knowledge of their area of work enjoy a distinct advantage. After three months. Explain to the students that gaining specialized knowledge will help them succeed. However. Anita began spreading rumors about Grace. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section.

Microsoft has a strong base of happy and satisfied customers. Identify a successful role model and list two or three additional qualities other than those listed in this module. employs 55. Before asking another person to do something. As a result. Following is the list of important principles of human engineering that John should work upon:    He is unable to put his ideas across in an interesting manner. which has already been proved wrong.II 42 . he started a company along with his friend Paul Allen. He needs to improve upon his way of presentation. He tries not to punish or humiliate a person in order to correct the mistakes made by that person.84 billion for the fiscal year ending June 2004. If he enters in an argument with anyone. John. he listens carefully to people. which have made him one of the most successful businesspersons in the world:    Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk.       Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. he tries to reconcile as soon as possible. and is present in 85 countries. Ans. ©NIIT Coordinator Guide – Personality Development Programme . In any conversation. He has complete knowledge of his own field and has common sense to make practical judgments. and this results in dull presentations. he looks from that person's point of view. He ensures that no chance to appreciate the other person is missed. he is unable to control his anger. 3. He possesses strong work ethics and organizational skills. He has the natural ability to comprehend difficult concepts and analyze them clearly. chairman of Microsoft Corporation. It makes the other person feel important. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively. Ans. He tries to avoid an argument.000 people. This keeps his organization always at the top and in demand. a consultant working at Red Sky. Today. upright. Bill Gates has all the characteristics of a successful person. He tries to be considerate and thoughtful in his behavior. List out some of the important principles of human engineering in which you are good at. He started developing computer programs at the age of 13. 2. he has the following three abilities. Ans. Prepare an action plan for improvement of those qualities. Besides having these qualities. He tends to make work-related decisions on his own without discussing it with his team. Sometimes. Microsoft Corporation is a leader in software services and solutions. and fair. He admits mistakes easily and tries not to have an argument to prove his point. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. He tries to convince the person working with him that he considers that person to be honest. In 1975. My role model is Bill Gates. List out some of the important principles of human engineering in which you need improvement. Microsoft generated revenues worth US$36. Continuous advancement: Gates always aims to introduce innovative products. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. He never waited for any external help and realized his dreams on his own.

He avoids making personal contacts with his colleagues. Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts. He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards. He should learn to calm down if things are not happening his way. This results in people taking him for granted. he knows little about them. He should involve his team members in planning the activities.II 43 .       He is unable to make hard decisions related to people he works with. This will give them a sense of belonging. ©NIIT Coordinator Guide – Personality Development Programme . He should try to get to know about the people working with him more closely to make them feel special. As a result.

Ask students to resolve various issues and concerns pertaining to the team goals among themselves. It is very important to manage time for meeting deadlines and taking on new assignments. Answering the following questions will help them identify the reason of conflict and resolve it: a. Explain to the students that successful IT professionals have the ability to learn by themselves. Team spirit can be promoted by sharing experiences and by being flexible. they should also possess good written and verbal communication skills. Ask the students in each group to interact with each other to know each other better. They need to ensure a high team spirit to accomplish their project and organizational goals. Tell the students that they should possess the knowledge of their field of study. Norming: In this stage. 47. IT professionals need to be eternal students and be in constant touch with new updates. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. an individual should be enthusiastic. Ask the students to form groups of six members each and perform the following activities:     Forming: In this stage. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. To be successful. besides being proficient in their field. while other traits can be developed with experience and perseverance.Chapter Ten Objectives In this chapter. people get to know each other and make impressions. This is because collective effort is a must to ensure organizational success. Tell the students that successful IT professionals know how to manage stress. the students have learned to:      Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. In order to remain self motivated. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. should also get along well with their seniors and team members. you can take the following approach:   Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. A team is a group of people working together towards a common goal. Storming: This is the argumentative phase. They should are able to comprehend difficult concepts and analyze them clearly. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. co-operative. Tell the students that successful IT professionals should be highly capable in managing human relations. and committed.     Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. and interest in extra-curricular activities. To express these knowledge skills. Performing: In this stage. Every member is an important part of the team and is responsible for its success. IT professionals should possess good health and a delightful mind.II 44 . the students will be comfortable with each other and with the goal that they have decided upon to work together. c. b. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . To become a responsible and efficient member of a team. interpersonal skills and abilities. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. the students will start working together and giving good performance. Tell the students that conflicts are bound to arise when individuals work together in a team. Tell the students that they should be work well within a team. Some of these traits are generally innate.

©NIIT Coordinator Guide – Personality Development Programme . extracts the best out of individual talents. Robert gets assistance from these same people . His bright eyes and ready laugh make people want to be around him. Robert becomes popular in his team. He always has a cheery look on his face. they initiate conflicts and try to prove their point of view. if required Teamwork motivates individuals. Samuel notices Robert making friends with people from different teams and departments.they explain company policies to him and help him get accustomed to the office environment. tell the students that to build relationships at work. After going through the preceding case study. Compromising: People with this style participate in a conflict in a reconciling manner. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them .in the corridor or in the office library. they must:    Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. He has an intense look on his face at all times because he is always thinking about his work. Such people are actively involved in planning activities that can bring the team together. Accommodating: People with this style participate in a conflict but do not get affected by the result. Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. On the other hand.Tell the students that people react differently in a conflict. Samuel is appreciated for being serious about his work from day one. At times. Samuel decides that he will make an attempt to meet other people as well. Such people are aggressive in nature and usually bring out new points related to team activities. being preoccupied with thoughts about work. Ask them to learn about the following conflicting styles and select their style:      Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. They don't fight over their point of view but try to settle the conflict within themselves. He notices that the people he had been greeting are not keen to communicate with him. Competing: People with this style actively participate in a conflict. As a result. Tell the students that avoiding such situations is not always helpful. Robert is as efficient a worker. However.II 45 . he forgets to greet them at times. They tend to adapt to the scene that seems to be suitable for the whole team. and leads to creative solutions. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project.

Do not listen to others' ideas and opinions. Recognition and support for individual differences. Mutual cooperation and conflict resolution. Extracts the best out of the individuals. Mutual support. Recognition and reward for team efforts. Do not give their opinions.II 46 . and trust. Clearly established procedures. Practices Aiding Teamwork Good teamwork requires:          Agreed-upon goals and clear objectives. Active contribution by all members. Provision for review and feedback on individual as well as team performance. Leads to creative solutions. Practices Hindering Teamwork A team suffers when its members:        Blame each other for failures. Sound leadership. Give priority to their tasks over the team tasks. Do not share information. ©NIIT Coordinator Guide – Personality Development Programme .The Difference Between a Group and a Team A group turns into a team when its members begin to have:     Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork:    Motivates individuals. Offer support and motivation on the basis of personal likes and dislikes. concern. Are not open to giving and receiving feedback.

instruct the students to take notes while watching television. Give the students a list of words and ask them to frame sentences by using those words in different contexts. and logical thinking are equally important in ensuring effective communication. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. Jack presents the first version to the client. and interested. ask the students to: Control external and internal distractions. Make sure that the students maintain a list of the new words they come across each day. ask them to write on any topic of their choice. and they work hard for two weeks. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. To improve their listening skills. The client wants Jack to create an IT training course for office executives. Ask questions and paraphrase. listening to the radio or lectures. he makes all the preparations for the meeting. and magazines. Ask the students of possible reasons why Jack and his team blundered. bright. the students have learned to:   Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. This will help them in improving their communication skills and vocabulary. . Before the meeting. the client is worried that the deadline cannot be met. newspapers. Familiarity with a specific language might not be enough. Ask them to read books. Now. The client is very upset because the work does not match the requirements at all. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. Listen actively. Almost three quarters of the communication process involves listening. This will help them build up their confidence. After two weeks. tell them that possessing effective communication skills is a prerequisite for personality development. Also.SPEC IF IC IN PU T S: P A R T .II 47 . Then. ©NIIT Coordinator Guide – Personality Development Programme . confidence. This exercise can help in building a strong vocabulary. Tell the students that listening carefully is one of the most important aspects of communication. Carry forward the discussion stating that:          Listening is the most powerful tool of communication. Avoid making any interruptions. the training course looks more appropriate for undergraduates instead of office executives. Instruct the students to create their own personality portrait. you can:       Introduce the topic by explaining the importance of communication skills in the modern world. To improve their listening skills. Tell the students that if they have good communication skills. Give the students an exercise on passage reading so that they can work on their reading habits. The project had to be completed within a month. Jack briefs his team. they will have more opportunities to succeed in life. The client is pleased to meet Jack because he appears to be enthusiastic. tell them to present their views on the topic.II Chapter One Objectives In this chapter. The client feels that Jack is the right person to handle the project.CH A PT ER . It will also prepare the students to participate in group discussions and interviews. because writing is also important along with speaking and listening. Listening is not the same as hearing. Explain that factors such as courage. it is the first step toward comprehension. Take notes. Identify key points. it involves interpreting and understanding. In addition.

End the call: Summarize the conversation and end the call on a pleasant note. Exchange information: Ask for and supply relevant facts and information to the caller. take care of how you sound.   Be unprejudiced. Purpose of the call. An effective message includes:        Date and time of the call.II 48 . you need to consider the following elements:         Voice: Your voice reflects your mood and state of mind. Body language: Smile before making a call. So. Composure: Remain calm while handling aggressive. Time for returning the call. and friendly. Watch for nonverbal cues. Receiving a Call There are five main steps in the process of receiving a call:      Greet the caller: Greet the caller and introduce yourself. Sit straight and breathe deeply. rude. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. if any. Identify the caller: Ask for the name of the caller. Attitude: Be courteous. Details of the caller. Ask questions from self. Clarity: Express your words clearly. There are certain desirable procedures and protocols for using the telephone. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. professional. Speed: Speak slowly. Requirements for future action. Details of the person who received the call. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. Telephone Manners While speaking on the phone. ©NIIT Coordinator Guide – Personality Development Programme . This attitude is reflected in your voice. Contact number of the caller. helpful. understanding. Language: Use simple and straightforward language. and messages are taken when you receive a call for another person. or agitated callers. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person.

Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. Communication skills are necessary for a person to express his or her views in any situation. general awareness. For example. students prefer teachers who are jovial and lively. you can concentrate on the words being pronounced by the newsreader. ©NIIT Coordinator Guide – Personality Development Programme .        Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability.Solutions to Chapter One Questions Solutions to Check your Progress 1 1. For example. This adds value to the communication skills. How can communication skills be improved? Ans. The difference between language skills and communication skills lies in the presentation of your ideas. Developing a sense of humor: Sense of humor is another aspect that helps the communication process. a person can have good language skills but may not be able to express his views to a group of people. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. Listening to news on the radio: Listening is the best way to improve the communication skills. One can acquire communication skills only by practice. and the vocabulary. If you want to pursue higher studies. The three reasons are:    Communication skills are required to express our views to others. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. 2. Solutions to Check your Progress 2 1. Logical thought process: Good communication also includes a logical thought process activity. you need to participate in group discussions and personal interviews after you clear the entrance exam. whereas communication skills involve the presentation of the subjective knowledge to the outside world. while listening to the radio. The best way to improve vocabulary is to learn new words in different contexts.II 49 . This will make you more confident and comfortable with spoken language. Both set of skills are required. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge. For example. Communication can be improved by practicing certain activities on a daily basis. A person should be quick in reasoning and thinking. The following activities can help a person improve his or her communication skills. Presence of mind helps a person think in a logical manner. It is necessary to speak in a variety of situations. Language skills denote the person's subjective knowledge. What is the difference between language skills and communication skills? Ans. Give any three reasons why it is important to improve communication skills? Ans.

that's just a side issue. Sentence: The rate of muscle protein breakdown was assessed. Balance Meaning: 1. Sentence: Issue Meaning: 1. time. hardly ever d. Sentence: My car had a breakdown in the middle of the road. It is the ability to express our views and understand others' views. Meaning: 2. so that a situation is successful. Sentence: Breakdown Meaning: 1. Meaning: 2. Sentence: Pursue Meaning: 1. He is pursuing MCA from a recognized university. Communication skills are the skills that enable a person to convey information so that it is received and understood well. Sentence: The car was pursued by helicopters. To give something to someone. A state where things are of equal weight or force. Meaning: 2. Solutions to Section 1. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. To follow someone or something. conflict. issue. Sentence: Don't worry about who will do it. An incompatibility of dates or events. in all places b.3. pursue. To give several things equal amounts of information. issues. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. All oceans water is the same shade of blue a. What are communication skills? Ans. Solutions to Check your Progress 4 1. A failure to work or be successful. He noticed a conflict in the dates of the two meetings. The English book is issued in your name. To be engaged in (a vocation or hobby. for example) Sentence: Conflict Meaning: 1. and breakdown. Meaning: 2. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . Division of something into smaller parts. Meaning: 2. Solutions to Check your Progress 3 1. Write two sentences by using each of the following words in two different meanings: balance. or money.5 Passage 1 48.II 50 . There are still balance payments due on him. Sentence: The old lady had to hold the railings to keep her balance. Communication is a skill and can be improved upon only by practice. Ans. A subject or problem that people are thinking and talking about. An active disagreement between people with opposing opinions or principles. Sentence: There was a lot of conflict between him and his father. at all times c. Can communication skills be developed by reading books on 'communication skills'? Why? Ans.

Ans. g. Ans.II 51 . h. b. b. o. Phytoplankton are m.Ans. Green water near coastlines is almost always caused by i. The main idea of this passage is that u. Ans. The main idea of this passage is q. d. infantile pleasures habits infantile pleasures patterns the number of siblings 3. f. Ans. One inference that can be drawn from this passage is that cc. a. The social development of a child can be affected by y. c. microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. Ans. continual scolding is not harmful to the child dd. n. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. at all times d. sand color j. reflected light and yellow pigment from plant life Ans. x. c. s. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. red pigments in coastal waters k. blue pigment l. children develop socially. reflected light and yellow pigment from plant life 4. r. z. bb. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . aa. t. b. p. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. v. w. Blue light is e.

not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes. incur personality and behavioral changes. Totally Passage 3 1. mm. continual scolding has adverse effects on the disciplinarian Ans.ee. continual scolding inhibits healthy social development 4. Ans. c. ll. Ans. d. Ans. Where does the passage say the only child learns his social lessons? gg. qq. b.II 52 . continual scolding does not affect physical development ff. hh. All of the above Home and school Playground and classroom Playground and home All of the above 5. rr. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme . nn. Home life and the people who live with the child affect his development kk. This passage implies that victims of Alzheimer's disease may oo. c. pp. jj. ii.

a person with Alzheimer's disease might not be able to eee. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3. Ans. c. yy. hospitalization ccc. walk fff. zz. tt. long-term care Ans. According to the passage. Ans. b. uu.2. to make feeble to make feeble capability to strengthen stamina 4. which was already asked ggg. "debilitating" means ww. remember the answer to a question. bed rest bbb.II 53 . d. In the passage. drive a car Ans. xx. long-term care 5. The cure for Alzheimer's disease is aaa. a. remember the answer to a question. Symptoms of Alzheimer's disease include ss. which was already asked ©NIIT Coordinator Guide – Personality Development Programme . remain awake hhh. there is no cure ddd. vv.

This will help them in improving communication skills and gaining confidence. it is important to know about their culture and work ethics. one learns that before you interact with a foreign client. Ronald agreed. Sheila gave Ronald a silver Ganesha as a gift. He raised his eyebrows and looked at his colleagues in an embarrassed manner. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. Gestures and body movements can be perceived differently in different countries. etc. After the second meeting. Smith. race. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. Then. Explain how spoken English is different from written English. you need to:       Determine the degree of formality practiced at the workplace in the client's country.Chapter Two Objectives In this chapter. These should not be perceived as bribe. Tell the students that spoken English should be free from grammatical mistakes. Sheila asked one of the middle-aged ladies what her husband did. Tell them the difference between intentional learning and incidental learning. ©NIIT Coordinator Guide – Personality Development Programme . to initiate small talk. color. When interacting with foreign clients. a client. she felt it was inappropriate and addressed him as Mr. Ronald asked her to address him by his first name. Explain the different features of spoken English. However. you can use the following approach:    Initiate a classroom session by explaining the basic components of communication skills in a conversation. ask them to answer the questions given in the relevant exercise. This will motivate the students and help them improve their vocabulary. the students have learned to:    Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. It was decided that they should meet again after two days.II 54 . Use English or the client's language. Avoid the local language. Avoid discussing sensitive issues such as politics. Ensure appropriate body language. the meeting continued. Ronald looked puzzled and asked what she meant. After analyzing the preceding case study. A desire to learn is a must. Tell the students to speak English on a regular basis to improve their conversation skills.   Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. Arrange group discussions and presentations for the students and ask them to get actively involved in these. When they met. After lunch. Find out if it is acceptable to give or receive gifts. Sheila asked whether they could ‘prepone’ the meeting. During lunch. Give students reading exercises such as passages that contain conversations involving two or more people. She said she wasn't married. This will help them in improving their conversation skills. The lady just looked away when Sheila asked her why she was not married.

punctuation. Is spoken English difficult. spoken English is not difficult. it will help create a very good impression about the organization. The passage implies that if a student studies for an exam. It is important to learn it to pursue further studies abroad. clear voice. What are the different features of spoken English? Ans. so that others cannot understand.3 (a) 1. and connecting with the audience. Why do many of us find it difficult to speak in English? Ans. he is practicing iii. You should always establish good eye contact with the audience. and formatting. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. Why? Ans. 2. Practice enhances the confidence level and improves effectiveness. The seminar must be impressive in terms of content and presentation style. Your body language must be an additional support to ensure effective communication. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. You should be confident about the topic. Name any four reasons why English is important to us. Many of us are not able to speak English because of lack of practice. kkk. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme . If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. Your presentation should be crisp and effective.II 55 . Writing English is difficult because you also need to worry about elements such as spellings. It is important to know English in order to try for a job in other countries. Care should be taken to speak slowly and use the correct grammar and pronunciation. 3. The speaker should pronounce the word correctly. Knowledge of the English language is of great importance because of the following reasons:     It is useful to get a good job. The speaker should use appropriate words or vocabulary. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. lll. 4. They are also important for success in different professional situations. such as attending interviews and conducting presentations. It is necessary for social prestige and respect. The different features of spoken English are:     The speaker should be able to speak clear English so that the listener is able to understand it. Tell them to improve upon their weaknesses by working on the following points:      You should always speak politely with other members of the organization. jjj. The speaker should not speak too fast. so that others get bored. Ans. or too slow. Solution to section 2. No. It is easier as compared to writing.

Say whether the following statements are true. false or unknown. tired of learning ttt. one must be qqq. (True/False/Unknown) Ans.II 56 . dread nnn. in order to learn by intentional learning. incidental learning 2. he understood it well (True/False/Unknown) Ans. unmotivated sss. The question asked by the professor was such that Hans had no idea of it. uuu. False vvv. impulsion Ans.3 (b) 1. In the passage "motivation" means mmm. a. According to the passage. in need of learning Ans. Einstein thought that they were in trouble. Highly motivated Solution to section 2. Highly motivated rrr. neglect ppp. (True/False/Unknown) Ans. repulsion ooo. As Hans listened to the lecture of Einstein. a. When the professor had asked a difficult question. True ©NIIT Coordinator Guide – Personality Development Programme . d. True www. impulsion 3.Ans.

” ©NIIT Coordinator Guide – Personality Development Programme . c. i. 49.xxx. What did Einstein study? Ans. Einstein studied Science. and television. (True/False/Unknown) Ans. and joined in the applause at the end. So. curiosity ffff. space travel. Did Hans perform well? Pick out words from the story in support of your answer. b. Hans delivered a lecture in place of Einstein. What kind of story is this? zzz. False 2. He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. modesty dddd. Why did Hans give lecture in place of Einstein? Ans. "It is a pleasure to drive a genius like you". Einstein was tired and was not in a position to deliver a lecture. fictional aaaa. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. Hans performed well. true f. sense of humor Ans. g. These words were first spoken by Einstein (True/False/Unknown) Ans. interest in space travel eeee. They left the university with Hans driving. true Ans. Amusing bbbb. sense of humor h. Which of the following qualities made him a great scientist? cccc. False yyy. Ans.II 57 . Answer the following in a phrase or sentence each. interest in space travel d. Yes.

k.II 58 . In that year. he scored 2. He was enthusiastic about cricket from the tender age of six. He belonged to a family with a cricket background. it was so easy that even his driver could answer it. They also were cricket players. l. should the credit go to Grace regarding the game of cricket? Ans. He was a tall man. Grace scored nearly 55000 runs with an average of 43 runs per match. Alfred. William Grace died on October 25. He had an attractive personality with strong features and long black beard. He held the record for the highest individual score for many years. He scored 100 runs or more on 121 occasions. Grace. His father and uncles were enthusiastic about the game as his elder brothers Henry. M. Einstein called Hans a genius because he: gggg. Dr. How did he consider cricket? Ans. The most remarkable year for Dr. o. His highest score in tests was 344 runs. He was the first one to score a triple century in first class cricket. had memorized Einstein's lecture iiii. William Gilbert Grace had a splendid physique. Hans laughed and replied to the professor that the question was not at all difficult. he chose cricket for a profession. In addition. In what aspect. William Grace found himself in an atmosphere charged with cricket. 1915. Grace's career was 1895. did not let Einstein down Ans. He received a testimonial and a letter of congratulation from the Prince of Wales. Although he was a doctor. had presence of mind jjjj. ©NIIT Coordinator Guide – Personality Development Programme . In fact. What is the record of Grace as a batsman and bowler? Ans. He had an attack of cerebral hemorrhage a few days before his death.346 runs and also completed his hundredth first class century. He was sixty-seven years old. Ans. he was a fast bowler. the answers have been researched by using the Internet. Describe the physical appearance of William Gilbert Grace in a line or two. What was Hans's reply to the question of the professor? Ans. William was actively engaged in first class cricket. 6 feet and 2 inches in height. He was about 70 kg in weight. had presence of mind (Because the passage for the below section is not available in the Student Guide.j. What happened to him? Ans. m. William Gilbert Grace was the greatest and most attractive personality in cricket. c. and E. impersonated Einstein hhhh. n.) Solutions 50.

She sings well. 1. They sing very well. He couldn’t stay with the class. It is raining very heavily. 3. Ans.Solution to Section 2. Ans. Identify the error and correct the same. Rain is coming very heavily. Can you describe that picture? 7. He has not yet appeared for his final exams. Ans.II 59 . Doesn’t she? 5. My sister is getting her ears bored this evening. 6.4 The sentences given below are examples of sentences with common errors. Can you describe about that picture? Ans. He couldn't cope up with the class. Ans. Sugar is available freely in the market Ans. He has not given his final exams yet. ©NIIT Coordinator Guide – Personality Development Programme . My sister is getting her ears pierced this evening. 9. He discusses about politics Ans. Ans. They sings very well. She sings well. Sugar is available for free in the market. 8. 2. He discusses politics. 4. Isn't it? Ans.

The teacher is delivering a lecture.10. ©NIIT Coordinator Guide – Personality Development Programme .II 60 . The teacher is giving a lecture. Ans.

58. Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. My old car broke down yesterday. To become a good professional. Explain to them the importance of good writing skills. Writing needs a lot of practice. ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. Introduce the features of good writing skills. Correct usage of grammar. Ice-cream sales rose ________ (steep) last August. Ask the students to write their views on improving writing skills. You cannot acquire good writing skills in one attempt. Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . Provide the students with a checklist to help them redraft documents. Proper usage of punctuation marks. My father drives ________ (slow). it is important for them to learn correct grammar. It _______(rare) barks. Explain the importance of redrafting a document. The subskills are:       Right order of words in a sentence. the students have learned to:     Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. he whispered _______ (soft). Although IT professionals do not emphasize on the use of grammar. 55. 53. My dog is very ________ (silent). you can use the following approach:     Initiate a classroom session by defining writing skills. using simple and appropriate words. He ______ (seldom) exceeds 40 mph. "I particularly like all these _______(bright) colors in your paintings". He broke the news to her _______ (gentle). 57. 54. Out of all the subskills. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. correct grammar usage is an important and basic subskill of writing. I am a fan of France Gall. and using correct grammar. Explain to the students the importance of proper grammatical usage while writing a document. Proper format. I hope it can be mended _____ (cheap). 52. 59. There was a _______(sudden) increase in sales. Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. Appropriate choice of vocabulary. This will help them in various tasks. Writing includes several other fields or subskills. Ask them to redraft their document according to that checklist. ask them to do the following exercise. 56. Tell the students about subskills such as using the correct sequence of words in a sentence. Right order of sentences in a paragraph. she's got _______ (beautiful) songs as well. such as preparing presentations.II 61 . She not only sings _______(beautiful). Then. Jimmy has got a ________ (tremendous) collection of stones. Sting is a _______ (marvelous) singer. 60.Chapter Three Objectives In this chapter. For example. you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. Discuss their views and share with them the various ways in which they can improve their writing skills.

It also helps to ensure that the sentences are able to convey the complete meaning. Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. 7. 6. No. 8. Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. 3. 4. The differences between the language of speech and the language of writing are:  The language of speech consists mostly of broken utterances.Ask students to prepare a report on any topic.6 1. Cohesion: Helps to identify the completeness of a sentence or a paragraph. Grammar: Helps to ensure that the document is grammatically correct. and which. Discuss the importance of each one of them. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. give them the following checklist for evaluating their report: S. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. Ans. that. 2. words. whereas the language of writing consists mainly of complete sentences. to combine sentences. 2. What are the differences between the language of speech and the language of writing? Ans. format. The different subskills in writing are:         Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. and phrases. Style. 12. ©NIIT Coordinator Guide – Personality Development Programme . and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document. Then. Sections 3. Mention the different subskills in writing. 5. 9. 11. 10. such as but.II 62 . 1. Coherence: Helps to identify the appropriate usage of connectors.

   

In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.

3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.

4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:

   

Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.

5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.

6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.

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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.

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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:

  

Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.

Certain steps that can help an individual in improving his writing skills are:

    

Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar

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Instruct the students to identify the features of a good paragraph. format. as given in the Additional Inputs section. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. such as first of all. the children still didn't finish dinner. Explain to students the differences between formal and the informal letters. List the restrictions imposed when writing formal letters. Explain to them the importance of layout and format of a letter. For this. you can use the following approach:       Initiate a classroom session by giving a brief introduction on writing skills. Errors in Subject . explain to the students the use of various linking words and phrases. Explain to them what paragraphs are and why are they required. You can discuss some of the errors that the students generally make while writing. the children still hadn't finished dinner. and length of the letter. Errors in Conditional Sentences Future: If I have time. language. content. Introduce the students to paragraph writing. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are:     Errors in Verb Tense Incorrect: When I came home. Instruct the students to use appropriate vocabulary and correct punctuation. the students have learned to:   Write paragraphs Write letters Focus Areas To conduct this session.Chapter Four Objectives In this chapter.II 66 . Explain to the students the shortcomings in their paragraph writing. Introduce letter writing to the students. Tell the students about the importance of grammatical accuracy while writing.Verb Agreement Incorrect: There is many reasons why I can't help you. discuss the tips to achieve coherence and cohesion in a paragraph. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. and organizational pattern of a letter. and on the other hand. whereas. Also. Explain to them the importance of linking devices in a paragraph. Discuss the guidelines for letter writing. Share tips to help them overcome these problems and improve their letter writing. Discuss the problems they may face. such as coherence and cohesion. if any. I would do it now. Correct: When I came home. Errors in Tense formation Incorrect: He throwed it out the window. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. Correct: There are many reasons why I can't help you. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. In addition. Past: If I had time. In addition. based on format. Instruct them to identify the layout. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . Present: If I had time. Discuss the importance of organization of the body of the letter. Correct: He threw it out of the window. consequently. Provide the students with a sample letter. Instruct the students to write letters on specific topics to check their progress. I will do it tomorrow. I would have done it yesterday. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph.

  Guidelines for Writing Letters Use the following tips to write a letter:  Identify the nature of letter. Correct: The busier you become. it should be informal.  Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well. Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. Correct: All of us .Fred. the less time you have for reading. (How does she cook?) This exercise is relatively easy. Correct: The young man writes badly. Correct: That is the most important reason. but a few of the class is here. check if the correct form has been used. but a few of the class are here. Incorrect: Texas is bigger than any state in the United States. (How easy?) Most adverbs are formed by adding -ly to the adjective. Correct: The more you practice. Errors in Pronoun Subject . Incorrect: That is the most important of any other reason.Fred. it should be formal.  Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English:  Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. you will get better. the better you will get. Correct: Everyone on the project has to attend the meeting. Errors of Illogical Comparatives Check comparisons to make sure they make sense. and me . Jane. Incorrect: Of the two books. If you are applying for a job in an organization. Correct: She looked very good. Incorrect: The more you practice. Correct: John is absent. Errors in Parallel Comparisons In parallel comparisons. Incorrect: The busier you become. For example. An adjective describes a noun and answers the ‘what kind’ question. Correct: Texas is bigger than any other state in the United States. Alice. and I . Incorrect: Everyone on the project have to attend the meeting. lesser time you have for reading. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. Make sure the correct form has been used. Example: She cooks well. Correct: Of the two books. whether it is formal or informal. Jane.were late. this one is better. Alice. if you are writing a letter to your relative. this one is best. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. Example: She is a good cook.were late.Object Incorrect: All of us . ©NIIT Coordinator Guide – Personality Development Programme .II 67 .

if you are writing a formal letter. Avoid describing highly confidential issues. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. do not use abbreviations and symbols. For example. Proofread and check spellings before sending the message. Ask the students to draft a letter and then assess their progress based on the following parameters:      Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. E-mail etiquette: • • Do not use letters in uppercase. For example. you can use abbreviations and symbols. Use standard font and color. Identify an appropriate length for the letter. The header of the e-mail message contains the following fields:      'To' field: The recipients' e-mail IDs are written here. The following parts are included in the body of the letter: • •  The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. Security and privacy: • • •  Use the 'Bcc' field for multiple recipients. Use an appropriate greeting. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. Quote accurate data/facts. The layout of the letter makes the first impression on the receiver of the letter. 'Cc' field: 'Cc' stands for carbon copy. Use business English. The organization of the body of the letter is also very important. This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. Avoid describing legal or controversial issues. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. Keep the message short and simple. The header contains the recipients' addresses. formal letters should be precise and to the point. 'Bcc' field: 'Bcc' stands for blind carbon copy. Closing: It includes the conclusion or the summary of the message.II 68 . Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages:  Clarity: • • • • • • •  Use an appropriate subject line. Detailing: This is the actual content or body of the message. while the body comprises the main message. Avoid using angry or offensive language. ©NIIT Coordinator Guide – Personality Development Programme .   Identify the nature of language and style to be used in the letter. If you are writing an informal letter.

jokes. What is a topic sentence? Why it is important? Ans. easily readable bits. Avoid using chat language. It is important because all the sentences in the paragraph are directly related to it. Do not send e-mail messages to discuss confidential matters such as disciplinary action. conflicts. Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. A paragraph revolves around one main idea.II 69 . Avoid humor. What is a paragraph? Ans.• • • • Avoid sending spam or unsolicited mass mails. A topic sentence is the sentence in a paragraph that explains the main idea. and personal complaints about coworkers. b. acronyms. It is used to arrange content into small. and sarcasm. A Paragraph is a group of sentences. and emotions. ©NIIT Coordinator Guide – Personality Development Programme .

2. and at least four pies. sweet potatoes and cranberry sauce. Solutions to Section 4. This organization of data is not possible in the case of post. 6. e. Later. 63.II 70 . 61. What is coherence? How is coherence achieved in a paragraph? Ans. and whereas. 66. In my family everyone brings a special dish for the thanksgiving meal. salads. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. My relatives also make vegetables. The content that is sent or received may be formal or informal. large information can be sent from one place to another. On this day the Americans remember the first thanksgiving feast of the early American colonists.1 Write paragraphs on the following topics: 1. the information received can be forwarded to another destination with some addition in the content. 65. In both email and post. and at the end of the day we are as stuffed (full) as the turkey. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. Everyone eats more than usual. They are similar in some respects but differ in others. It is also an important feature of paragraph writing. It is an important feature of paragraph writing. salads. Coherence means logicality. Everyone eats more than usual. My aunt bakes a turkey and fills it with stuffing. However. My relatives also make vegetables. 7. ©NIIT Coordinator Guide – Personality Development Programme . a mixture of bread and spices. d. E-mail and Post are similar in some respects but different in others Ans. In my family everyone brings a special dish for the thanksgiving meal. Examples of linking devices are first of all. Sending mails by post may be expensive. a mixture of bread and spices. In addition. 67. The receiver can use the information sent by e-mail and can manage the data easily. 64. For example. E-mail and post are different means of communication. 4. depending on the distance and the quantity of information being communicated. Thanks giving is a family celebration. 62. and at the end of the day we are as stuffed (full) as the turkey. My aunt bakes a turkey and fills it with stuffing. The sentences should be arranged in the following order: 1. What are linking devices? Why are they important? Ans. Ans.5.c. sweet potatoes and cranberry sauce. They prepare many traditional foods such as turkey. the speed at which e-mail is transferred from one place to another is much faster than post. 5. e-mails are free of cost but post is not. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. Thanks giving is a family celebration. 2. and at least four pies. Linking devices are words or phrases that are used to connect two or more sentences. Cohesion means unity of thought. They prepare many traditional foods such as turkey. 3. They help establish a relationship between two sentences. On this day the Americans remember the first thanksgiving feast of the early American colonists. on the other hand. What is cohesion? Why is cohesion important in a paragraph? Ans.

e-mail can be shared among various users efficiently and effectively. In a telephonic conversation. e-mails enable us to send large amounts of data and stored it for future reference. In contrast. The telephone and post are different means of communication. whereas fax provides electronic communication. E-mail is a much better medium of communication in comparison with other transmission methods.II 71 . Post and fax are different in several respects. However. Fax is very different from an email Ans. They both provide a moderate level of security. Electronic communication. Solutions to Section 4. E-mail allows various users to send large amounts of information to the other users. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. 3. persons can only read the messages written by the sender. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . post allows you to send and receive a large quantity of information. Telephone and fax share certain common features Ans. The transmission speed of the telephone is very high as compared to the transmission speed of post. which is not possible in the case of telephone. Post provides simple communication. you need a fax number to identify the fax machine at the receiver's end. The telephone and fax are similar to each other in many aspects. Post and Fax are different in many respects Ans. Both fax and e-mail are modern means of communication but are different from each other is several aspects. Telephone communication is entirely different from that of a post Ans. The usage of telephone is more convenient as compared to e-mail. A message sent through post is delivered to the receiver in many days. The transmission speed for both is very high.K. 5. Fax also converts messages into electric signals that can travel through telephone lines. In addition. 6. Both telephone and fax use telephone lines to send and receive messages. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums.2. In e-mail. the transmission speed is slow as compared to fax. Email is preferable for many reasons Ans. whereas a message sent through fax is delivered within a few minutes. there is direct one-to-one interaction. Both e-mail and the telephone are means of communication but differ in many ways. The telephone converts sound signals into electric signals. because of its speed and broadcasting ability.5. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form. Post is cheaper but slower than fax. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. Two fax machines are required to send and receive messages. To send a fax.2 1. the person can hear the voice of the other person whereas in post. It is very easy to manage data because e-mail enables you to send the same information to different users easily. In telephonic communication. which can be transmitted over the line. data can be managed more easily in e-mail. Ans. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. E-mail and Telephone differ in many ways Ans. However. E-mail can carry files in the form of attachments. 7. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. A message sent through post needs a postal address to reach its destination 4. City Public School R.

The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. The drains are open and keep overflowing with garbage and dirt.The District Collector Delhi Subject: School Annual Function invitation Sir. The residents fear outbreak of diseases anytime. These are areas where VIPs and the rich reside. I hope you be able to spare some precious time from your busy schedule and grace the occasion. which are more cleaner. Ans. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. the residents have become easy victims of water-borne diseases. There are certain parts of New Delhi. It will be a privilege for us to have you as our chief guest for the annual function. In contrast. south Delhi. inhabited mostly by low-income groups. particularly. Heaps of dirt keeps lying on the streets. and greener due to regular maintenance.II 72 . is not paying equal attention in providing civic amenities to the residents of different parts of the city. Our principal will preside over the function. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. It is unfortunate that the Municipal Corporation. Our school is going to hold an annual function on 25th Sep. are left to rot and stink. 2005. colonies like Nandnagri. Supply of water is very irregular and inadequate. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . Your presence shall be a source of inspiration to the students. Yours faithfully. I am James. spacious. Due to nonavailability of pure drinking water. Thanking you. school leader of the City Public School. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. The Principal will read out the annual report highlighting the achievements of the school in academics and sports. James School Leader 2. Delhi.

Ans. My roll number is 0234567. IT (II) year Roll No. I have received the certificates for Roll Number 134567. I am facing a great amount of inconvenience due to the nonavailability of my certificates. Unfortunately. had appeared in the B. I.Sc. 0234567 ©NIIT Coordinator Guide – Personality Development Programme . Adhiraj Singh.Sc. IT (I) year.Sc. Adhiraj Singh B. a student of XYZ College. which belongs to Parul of B.II 73 . Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones.3. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi. I request you to ask the concerned staff to send my certificate as soon as possible. Yours faithfully. IT (II) year examination. Subject: Received wrong set of certificates Sir. I have submitted Parul Sharma's certificate in the university office.

My new session will be starting in the month of April. This would have made lot of difference. The first few days are tough. Do take good care of yourself. Hope you are doing fine. This is the first time you have been staying away from home. Fortunately. I need to purchase stationery. Ans. 2. Mata Gujri Hostel Balawala Dehradun 14 sep.4. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons.E. I will be able to meet all my requirements if you can send me Rs. But I really wish we were in the same college. Imagine you are staying in a hostel. Firstly. For this. Rest is fine here and please do reply as soon as possible. In case you get time. I came to know from your brother that you are staying in a hostel.II 74 . How are you? I hope all of you are doing well at home. Ans.000/-. XYZ 5. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. I can’t wait to meet you during the upcoming vacations. John ©NIIT Coordinator Guide – Personality Development Programme . 16 Church Gate Pune 411003 6 September 2005 My Dear Hari. 2005 My dear Dad. please do come and meet me. as we would have enjoyed our college life as we enjoyed our school days. so you must be feeling homesick. . I need to buy certain books and submit the fees for the new session. You will be glad to know that the results of the annual examination are out and I have passed with distinction. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B. Yours affectionately. Yours lovingly.E. I have made a few friends. course in Faridabad. Our session has started and I too am trying to adjust to the new life. I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. In addition. course.

Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. and asking questions. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time. making comparisons. the benefits of the ability to read well. Then. Tell the students that reading refers to the ability of understanding any written language and is central to any profession. This skill is utilized more than the other communication skills of writing and speaking. you can use the following approach:    Initiate a classroom discussion by explaining the importance of reading in our daily lives. Tell the students that effective reading can be understood as a scientific process that involves:      Skimming and scanning. they should also concentrate on nonverbal signals. In this process.    Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. the students should read the complete text slowly and carefully to identify the relevant information. Explain to the students that reading involves comprehending and understanding a written document. Anticipating and determining the meaning of words. Explain the difference between direct and indirect speech while reading. underlines. Explain the importance of reading and how it can improve one’s personality. Understanding nonverbal signals. After skimming. Understanding the text structure. the students have learned to:     Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. Ask the students to take a reading ability test by reading the comprehension given in Section 5. italics. However.Chapter Five Objectives In this chapter. These include elements such as fonts. and various layout features.4. ask them to attempt the relevant questions. bold typeface. Understanding the paragraph structure. Tell them how reading improves one's perception and develops the thinking process. Explain to the students. the students should be able to understand the purpose and general content of the text.II 75 . It also involves drawing inferences. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. Discuss what is reading and what are the various types of reading. ©NIIT Coordinator Guide – Personality Development Programme . Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas. they can go for surface level reading when reading for pleasure. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section. This process is known as scanning.

Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. an introduction. if any. an adjective. which can also be used within a paragraph. It is an important part of communication. Subheading: Presents a brief summary. Reading means understanding text. The heading indicates the subject matter being discussed in a particular document. Determining the function of the word: Understand the function of the word in the sentence. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. chapter. a noun. The conclusion part puts the subject matter in the right perspective. explanations. details. and other supporting evidences. or section. On an average. Determining the relation: Understand the relation. Captions: Represent comments on figures. Understanding the Structure of Text The structure of a text consists of various parts. the students should look for the following clues and indications:     Determining the word class: Understand if the word is a verb. how is it related to the other words in the sentence. To anticipate the meaning of a word. paragraphs contain between 75 to 150 words. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. page. Figures: Represent pictorial representation of an idea or a concept. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. Paragraphs are linked in a logical way by link words. Most texts start with a title and sometimes a subtitle. therefore. or section. The second part: Consists of sentences that develop the main idea of the paragraph. and summary. The number of sentences and words in a paragraph depends on the subject. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences. What is reading? Ans. that is. A paragraph consists of the following parts:    The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed.II 76 . ©NIIT Coordinator Guide – Personality Development Programme .These layout features are:     Heading: Refers to the title at the top of a document. paragraphs. each paragraph can have its own subtitle. between that word and a word that is familiar to them. or an adverb. such as title. The introduction part mostly informs the reader about the content of the document. Each paragraph deals with one aspect of the subject. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. or an explanation of a particular section or chapter. These sentences may contain arguments. examples. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then.

and seeking pleasure. 3.II 77 . 4. 3. 5. interpretation. Deeper level reading involves concept forming. refer to? Ans. Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. learning a subject. Reading is done for a variety of purposes. To help students determine what to read and how to read. Surface level reading is done mainly for pleasure. such as preparing for examinations. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities. Why is loud reading not 'reading'? Ans. Loud reading seldom leads to understanding the content. To encourage students develop a reading habit. gaining information. according to the author. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. "make the best of the opportunities".2. Who will be able to make the best of the opportunities? Ans. and critical evaluation of the relevant content. Usually. What are the different kinds of reading? Ans. So. 4. we make notes. 2.    Ans. 6. They are: Ans. Who. Why is reading important? Ans. B ©NIIT Coordinator Guide – Personality Development Programme . Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. it is not considered as reading. Reading is important to understand any piece of text.         Ans. Reading has many advantages. Reading is of two types. The two purposes of this lecture are: Ans. Reading is an important communication skill. Solutions to Check your Progress 2 1. surface level reading and deeper level reading. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). What does the phrase.

Yes. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text. Refer to Unit 7. 8. Do you agree with the view. Reading a novel helps us to develop a wider area of perception and a coherent thought process. This is because getting the reading material in printed manner in the native language is very easy. ©NIIT Coordinator Guide – Personality Development Programme . 10. By developing your reading habits. 12. I do agree with the view that reading helps improve writing skills. For both these requirements. For writing impressively. Yes. Slide2 supports this view. and a whole lot of other things. Printed books in the native language are easily available and are within the reach of a common man. We read textbooks and other related books. which leads to an improved personality.II 78 . Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. Yes. We read newspapers.Presentation and Public Speaking. Yes. Why does the speaker say that reading is a good source of entertainment? Ans. How does reading a novel improve one's personality? Ans. you can improve your vocabulary. Why? Ans. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. Do Indians have a good opportunity for exposure to native variety of language? How? Ans. the speaker emphasizes the need for exposure to the native variety of English to non-natives. 11. reading is a must. 7. the passage suggests that reading helps to improve writing skills. one should have a deeper understanding of the topic and a good vocabulary. As a result. Does the speaker emphasize the need for exposure to the native variety of English? Ans. you will be able to write more impressively. magazines.We do not develop concepts. We develop concepts. Yes. Indians have the good opportunity for exposure to the native variety of language. 9.

What did the Sheik advice Mohandas? Ans. 2. What does the speaker suggest to the students to read. Mohandas was impressed by Sheik because he was tall and strong. 17. Name some material that people need to read on a day-to-day basis? Ans.' What was Mohandas against? Ans. People should read newspapers and magazines on a day-to-day basis. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard.II 79 .' Why was Mohandas impressed by the Sheik? Ans. These two aspects help in maintaining good social interaction. Mohandas was against telling a lie to his mother. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully. according to the author. Why should one not read without interest? Ans. Sheik advised Mohandas to eat meat if he wished to grow tall and strong. 16. yet he was much impressed by Sheik. people who regularly read newspapers. Which benefit of reading. 14. is not known to many people? Ans. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. 'He was not against eating meat. Reading improves our personality and general awareness. The development of thinking processes is a benefit of reading that is not known to most people. As a result. 'Sheik had a bad reputation. One should not read without interest because the reader will not be able to understand the piece of text in such a situation. 15. ©NIIT Coordinator Guide – Personality Development Programme .13.. Solutions to Check your Progress 3 1. 3. Can you add to the list? Ans. Why? Ans.. In addition. the reader will not be able to recall the text when he or she needs it.

2. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. Ans. Solutions to Check your Progress 4 1. 3. The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . What was the important thing the Wright Brothers did in 1903? Ans. These are among the six sentences. The little girl in the story was Durgabai. Who was the little girl in the story? Ans. The Wright brothers made the first aeroplane in 1903. which agree with the statements in the passage. 4. How the experiment was conducted by the Wright Brothers an important event? Ans. 5. Write the letters indicating the six true statements in your answer book. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. The planes of today are made up of Magnalium. Indians were fighting against the British to gain freedom. The plane made by the Wright brothers was made up of wood. and wire. Against whom were the Indians fighting? For what? Ans. How was the plane made by the Wright Brothers different from the modern planes? Ans. Why did Mohandas have to steal money? Ans. Solutions to Check your Progress 5 1. People who had put up the exhibition bought a ticket for Nehru. The Congress held a meeting in Kakinada in 1923. What did the Congress do in Kakinada in 1923? Ans.4. canvas. The experiment conducted by the Wright brothers enabled humans to fly. Solutions to Check your Progress 6 Read the following sentences.II 80 . 3. which are related to the passage. 2. Mohandas stole money to buy cigarettes. Who bought a ticket for Nehru? Ans.

©NIIT Coordinator Guide – Personality Development Programme . "Oh! What a long snake!" Ans. 1. He admitted that he hates to go late." Ans. They said. "Did you pay my fee yesterday?" Ans. Peter said. 5. Govind said. They said that they will not to go to the computer center from the following day. Mary said. Govind asked me if I had paid his fee the previous day. Sita asked me why I had given her only 3 marks for that answer.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech. Peter asked me to show him the way to Lal Bagh. 6. 7. "Will you please show me the way to Lal Bagh. The child said. "Can you kindly lift this bag for me. 2. "We do not go to the computer center from tomorrow." Ans." Ans. Mary requested me to lift that bag for her. "I hate to go late.II 81 . 3. "Why have you given me only 3 marks for this answer?" Ans." Ans. Sita said. 4. The child exclaimed that it was a long snake. He said.

Absent-minded dreaming while awake. Absence of moral or spiritual values. 9. having an exaggerated sense of selfimportance.8.II 82 . Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. presented. Secondly. concerned with worldly rather than spiritual interests. proceed. She said. to change location. ©NIIT Coordinator Guide – Personality Development Programme . Characteristic of false pride. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. The officer said to his subordinates. She rued the fact that she had answered all the questions incorrectly in the exam. express moral judgments. the state of being held in low esteem. Ans. given formally or officially. The officer ordered his subordinates to report by 5 o' clock in the morning. relevant information or interconnection. "What a pity I have answered all the questions wrong in the exam!" Ans. also write the other possible meanings for the same word. "You should report by 5 o' clock in the morning. Solutions to Section 5. A purposeful or industrious undertaking (especially one that requires effort or boldness). Absence of light or illumination. given as a gift. The teacher said. "All of you should submit the record notes by tomorrow evening. The teacher ordered all the students to submit the record notes by the following evening. the tangible substance that makes up a physical object. 10." Ans. Burdened psychologically or mentally. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. have an emotional impact upon. A period marked by distinctive character or reckoned from a fixed point or event. Free from emotional agitation or nervous tension." Ans.4 1. dignified manner or conduct.

The ten multiple choice type comprehension questions covering the entire text are: 69. Characterized by absence of emotional agitation. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. Ans. 2. t. s. ©NIIT Coordinator Guide – Personality Development Programme . and then even simple. Completely clear and fine. to avoid being observed. Why was Nehru not able to convey everything that he wanted in his letter? tttt. He did not have time to write uuuu. x. ordinary men and women become heroes. He was weak.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. u. v. wwww.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. q. 3. Letter was not sufficient to convey all his thoughts. The ten comprehension questions covering the entire text are: 68. according to Nehru. what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. who came to Karnasuvarna. vvvv. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. Live (in a certain place). Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India.II 83 . Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. A deceptive manoeuvre (especially to avoid capture). w. elevated in nature or style. quietly or secretly. In prison one cannot write long letters. Ans. and history becomes stirring and epoch-making. r.

to read Ans. Why did Hiuen Tsang come to India? xxxx. Sarojini Naidu Ans. Letter was not sufficient to convey all his thoughts. Who started the Russian Revolution? nnnnn. The Discovery Of India uuuuu. The best way to distinguish between right and wrong is: bbbbb. to argue ddddd. Abraham Lincoln qqqqq. Lenin ooooo. Jeanne d' Arc cc. Mahatma Gandhi hhhhh. to discuss aa. Geetanjali ttttt. Stalin Ans. Jesus Christ kkkkk. My Experiments With Truth sssss. For knowledge z. For knowledge zzzz. Lenin dd. Napoleon Bonaparte lllll. a. For adventure yyyy. Mussolini ppppp. Which is the most famous book of Nehru? rrrrr. d. Kamla Nehru iiiii. Indira Gandhi was inspired by the story of: jjjjj. Godan ©NIIT Coordinator Guide – Personality Development Programme . a. Indira Gandhi bb.Ans. to give sermons ccccc. For touring India Ans. to discuss eeeee. For trade aaaaa. y. c. Indira Gandhi ggggg. c. Jeanne d' Arc mmmmm. To whom is this letter addressed? fffff.Adolf Hitler Ans.II 84 . b.

Write a summary of the letter without losing meaning of the text in about 150 words. c. Andaman and Nicobar Islands eeeeee. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. Instead of the usual material presents. The Discovery Of India ee. b. If she ever found herself in doubt. Where was Nehru imprisoned? dddddd. Naini prison. Sarojini Naidu Ans. and Mahatma Gandhi. None of these Ans. he reaches out to her from the prison through a letter. and told Indira that she should stay inspired by such people and serve her country. she should never do anything in secret as if she had something to fear or hide. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. Nainital ffffff. 5. Bapuji xxxxx. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. it is evident that Nehru loved his daughter deeply. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life.Ans. 1921 cccccc. 1917 gg. the best friend of his daughter could be: vvvvv. On her birthday. 1914 Ans. Nainital 4. b. 1923 aaaaaa. Lenin. Write a paragraph on Nehru's love for his daughter based on this letter Ans. he sent her invaluable advice and his blessings. Nehru himself wwwww. c. Naini prison. 1917 bbbbbb. Her mother yyyyy. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. Through this letter. Like a good father. Ans. ©NIIT Coordinator Guide – Personality Development Programme . Tihar jail gggggg. Her mother ff. Nehru reminded Indira of heroes such as Jeanne d’ Arc.II 85 . According to Nehru. Indira Gandhi was born in the year: zzzzz.

6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:

  

This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.

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Chapter Six Objectives In this chapter, the students have learned to:

  

Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions

Focus Areas To conduct this session, you can use the following approach:

  

Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:

    

Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.

After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"

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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:

   

Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility

Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.

2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.

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who is very sensitive and emotional. One man.II 89 . The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. who regains hope and faith in everything because finally a man waves back at him. Ans.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. it was not true that the stranger did not like small children at all. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. Schwamm decides to board the train to wave at his child. 5. Schwamm was a very loving and a kind-hearted father. who dislikes children because of his wife’s death. 4. However. What is the central idea of this short story. The father was keen to make his son happy. Write a critical appreciation of the short story in about 100 words. The blind man started talking to the girl in a very friendly manner. Is there any message by the author? Ans. The stranger hated children because his wife died while giving birth to their first child. The stranger woke up early in the morning. and tries to fight it by going and waving back at Schwamm’s son. The stranger. Just to make his child happy. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. boarded the train. Why did the stranger hate children? Did he really hate them? How do you know? Ans. He loved his child a lot. The stranger thought that the kid was the reason for his wife’s death. It tells us how little incidents can make huge changes in our life. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy. Just for his child's sake. Comment on Schwamm as a loving father. The girl collected her things. 6. he went to a different city to board a train. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. and waved his hand in response to the small child. The story revolves around a small kid. Solution to Section 6. not even a single passenger from the train waved back. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. subconsciously knows that his belief is baseless.3. Ans. said goodbye and got down at the station. The moral of this story is that determination is as important as taking the initiative to achieve a goal. ©NIIT Coordinator Guide – Personality Development Programme . The train halted at Saharanpur. The happiest person at the end of the story is Schwamm’s son. develops feelings for the little boy and does the same just for the sake of his happiness. inspite of his past happenings.

Did Mary came to school today ? 3.II 90 .5 Convert the following statements into interrogative sentences. 2005. Ans.Solution to Section 6. Ram has not paid the telephone bill. Ans. Ans. The school is reopening on August 1. The suicide bombers escaped from the police. Has Ram paid the telephone bill ? 2. Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme . 1. When is the school reopening ? 4. Mary did not come to school today. Ans.

quotations. Discuss the structure of a presentation. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section. Each slide should contain a maximum of six points.II 91 . Inform the students about the importance of organizing a presentation. Structure the information properly: The information must have a logical structure and order. Body In the body. Tell them how visuals can help them in making a presentation successful. Explain to the students the various methods of delivering a presentation. sex. ©NIIT Coordinator Guide – Personality Development Programme . you can take the following approach:        Explain the various steps that the students should follow to create a successful presentation. Explain to the students the importance of using visuals in a presentation. Discuss the advantages and disadvantages of the various methods of presentation. Tell the students to use body language as an additional support. and background knowledge should be made before the presentation. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. brainstorm and collect all the relevant material. stories. Then. Tell the students that analysis must be carried out throughout the presentation. Tell the students that rehearsals must be conducted before delivering the final presentation. Explain each point adequately: Any point that may be new to the audience should be adequately explained. you need to:     Limit the content to a few key points: The content of the presentation can be chunked into key points. Preview key points: The key points of the presentation should be mentioned in the introduction. Writing a content outline before the presentation helps present a structured presentation. you need to:    Capture the attention of the audience: Use jokes. Explain the importance of body language while delivering a presentation. The content and the style of presentation should match the objectives. The structure of a presentation consists of three parts:    Introduction Body Conclusion Introduction In the introduction. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. After the objectives have been clearly established. the objective of the presentation needs to be clear. They should look confident and establish good eye contact with the audience. Tell the students to follow the method with which they feel comfortable and confident. the students have learned to:    Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session.Chapter Seven Objectives In this chapter. or questions to capture the attention of the audience. Tell the students that further analysis of the audience in terms of age. nationality. organize the material around the objectives. which helps in modifying the presentation according to the response of the audience.

1 1. A logical flow will also help in easy transition from one topic to another.2 2.1 5.2 5. however. Encourage questions: Questions should be encouraged at the end of the presentation. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . You might be having complete knowledge of a subject. No. Evaluate the presentation on the basis of the following parameters: S.1 2 2.1 3. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved. stress.3 5. Conclusion In the conclusion. Ask the students to give a PowerPoint presentation.1 2.1 6. Ensure that the ideas keep flowing: One key point should lead to another.5 3 3. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success.3 2.4 5.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear. lack of confidence and presentation skills can result in poor performance.2 5 5.1 4. Any doubts can be clarified at this time. you need to:    Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out.4 2.II 92 .2 4 4.5 6 6. Explain to the students that lack of performance does not necessarily mean lack of knowledge. This also ensures a quick revision of the content. audible voice Used correct pause.

7 7. types. font sizes. the presenter can flip back to a previous page and refer to it. They are attractive to look at and are cost effective. Use visual aids appropriately. charts. Markers of different colors can be used on a whiteboard to write or highlight information on the board. transparent plastic. the students need to:       Structure the content logically. and styles in a presentation. graphics. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. Follow certain guidelines while delivering the presentation. ©NIIT Coordinator Guide – Personality Development Programme .II 93 . Prepare for the presentation well in advance. Posters: Posters are large sheets of hard paper and can be used to depict pictures. charts. No.S. They can be used more than once. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text. Use effective strategies to remember the content. Common Visual Aids The commonly used visual aids are:        Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors. bullets. and are made of a thick.1 8 8. or additional data. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. Handouts: Data in the form of figures. At any point of time. They are cheap and affordable. Whiteboard: A whiteboard is similar to a blackboard. Dress appropriately. or diagrams that does not fit in the transparency are distributed to the audience as handouts.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively.

II 94 .©NIIT Coordinator Guide – Personality Development Programme .

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