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Coordinator Guide – Personality Development Programme - II 1

CH A PT ER - SPEC IF IC IN PU T S: P A R T - I

Chapter One Objectives In this chapter, the students have learned to:

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Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning

Focus Areas To conduct this session, you can take the following approach:

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Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.

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Coordinator Guide – Personality Development Programme - II 2

Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.

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Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.

Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:

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Coordinator Guide – Personality Development Programme - II 3

She asked Ashish to install it. ©NIIT Coordinator Guide – Personality Development Programme . and then wrote the script. He researched extensively on the Internet. As a result. The team members were assigned different roles and responsibilities. divided the content into lessons. Sheila made several phone calls to voice-over artists and fixed dates with them. he suggested that the buttons should be placed a bit lower so that the correct answer. He also wrote the script for the project. who loves working with colors. John asked Monica to modify some pictures. sidebars. Meanwhile. did not overlap the button. David manually checked all the templates and gave suggestions to improve the usability of the templates. For example. This project involved developing a course about the basics of HTML. John created the course by putting the content in the checked frames. to make it more effective. John also shared the script with David. and images for the frames. He found a few mismatches and asked Sheila to rectify the errors. David gave John ideas to improve the readability of scripts. The project plan was made and shared with all the stakeholders.II 4 . John also mailed Sheila the script for which the audio had to be recorded. Chris changed the pixel values of the buttons. After the templates were finalized. Sheila needed the audio software to edit the same. Only Ashish was authorized to install the audio software. David also suggested John to include some examples in the script. He wrote a large volume of code and checked the templates several times for errors. John also coordinated with Monicato discuss the various ideas for the kinds of images to include.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. Chris was busy coding for the course. arrows. read books. created the buttons. Monica. John listened to the freshly-prepared audio and checked it against the script. Team members from various departments where part of the project team. when displayed.

A computer programmer may be required to use various computer languages. and Corel Draw. and preparing design and technical specifications for large and complex data warehousing and decision-support systems.II 5 . Sound engineers: A sound engineer mixes and synchronizes music. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. identifying business rules. These programs specify instructions for computers to perform various functions. Illustrator. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. testing. analyzing source systems and business requirements. the system administrator may also be responsible for providing training on support skills to the IT personnel. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. ISV partners. In addition. Content developers: A content developer is responsible for writing and modifying programs. voices. Web designers: A Web designer designs Web pages. The network administrator should be accessible at all times to solve problems related to networks. creating logical and physical data models. System administrators: A system administrator manages the hardware of computers and networks in a company. customer service engineers. The system analyst helps the organization get the maximum benefit from its investment in equipment. and the customers. presales and services organizations. and maintaining detailed instructions. Web designers use software such as Photoshop. and other requirements for Web-related products. or help desk technicians. content developers provide technical support to end users. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. Web banners. Programmers: A programmer is responsible for writing. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. which are called programs. websites. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization:           Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. and business processes. Fireworks. Some of the common responsibilities include installing and maintaining software. providing in-house software training. and working as client support representatives. personnel.  ©NIIT Coordinator Guide – Personality Development Programme . Some of the other responsibilities include leading projects. The content developer may design applications for various technical and commercial users.Based on the given case study. ask the students to identify the roles involved. or sound effects. In some companies. graphics. interfaces for intranets. Network Administrator: A network administrator manages the network of the organization.

However. Short-term professional goals refer to the goals to be achieved within two to three years.II 6 . Ans. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. If you have responded with a 'No' to most of these elements. He regularly organizes technical fests and seminars. He offers his support and advice when required. and is currently working as a software developer at Technology Systems. ©NIIT Coordinator Guide – Personality Development Programme . He has also worked at Smart Developers as a technical writer for one year. While working at Smart Developers. He constantly evaluates his surroundings and analyzes situations. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B. 2. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements. he is not confident about his communication skills and is not comfortable doing sales. Don is also good at supervising tasks because he has excellent monitoring skills. Write about your short-term and long-term professional goals.Tech. Don is an avid sports person and has represented his college cricket team at the university level. Ans. your professional satisfaction level is low and you should look forward to improving your job conditions.Solutions to Chapter One Questions 1. He is very innovative and takes initiative in all the functions related to his field. Prepare a brief self-portrait of yourself for a professional career. he won the first prize in technical writing. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years.

which achievement has given you immense satisfaction? What. as shown: S. Long-term goals are derived from the vision of the person.):           Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5. Ans. what do you want most from your job? If you were granted a wish. which job or position would you like to attain? In your past. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme . Select your strengths from the following list (This is not an exhaustive list. List your strengths. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3. Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list.II 7 . 1.No. These goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain.):          Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4. Ans. according to you. 2. Prepare a self-improvement plan for the next five years. Ans. To prepare a self-improvement plan.Long-term professional goals refer to the goals to be achieved after at least five years. create a table with three columns. List your weaknesses. 3.

However. He should always work towards building healthy professional and personal relationships. He should have good leadership qualities. If you are single. 14. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. and should have strong management skills.Tech. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. describe yourself as well as your prospective life partner. 5. A sample portrait is given below: Donna Bard is a kind hearted and honest girl. Besides working hard. List the minimum standard of performance that your prospective spouse should achieve. she tends to ignore her health care routine and this results in fatigue and depression. 16. 2. 13. He should be an avid reader and should constantly update himself with new technologies. he should enjoy participating in sports activities. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. 5. 9. prepare a portrait. she accepts it gracefully and works towards removing her weaknesses. He should aim for a peaceful and prosperous life. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. 6. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. You can create your personal word portrait by answering the following questions: 1.No. 3. She gets inspired by reading 'The Alchemist'. He should always exude high energy levels. 18.S. He should preferably be an M. which talks about pursuing one’s dreams. What type of people irritate you? List the moral values that you abide by. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. List negative personality traits that you don't want your spouse to have. She works as a manager in an organization. you can create a word portrait of your prospective life partner by answering the following questions: 11. 4. 8. If any feedback for improvement is given to her. 17. 19. 4. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. 10. She is disciplined and loyal towards her work. 15.II 8 . 12. 7. 20. Ans. Similarly. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions. ©NIIT Coordinator Guide – Personality Development Programme . She always strives to improve. She works hard and is known as a motivating team player.

the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. Tell the students that to target a suitable job.II 9 . Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. it is necessary to analyze the job opportunity and ensure that it matches their expectations. start with discussing the screening and selection procedure. trainings taken. The bio-data is the most important document in the interview. values. At this point. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. This exercise will help the students assess their personality. Tell the students that before they apply for any job. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. ©NIIT Coordinator Guide – Personality Development Programme . as given in the additional inputs section. After this exercise. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. it is very important for them to analyze the job opportunity. Ask the students to make a list of all the educational qualifications. Give the students a list of desirable qualities that organizations look for. This information is provided for you in the additional inputs section. Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. To do this analysis. you can tell the students about the different types of interviews that are conducted. and special achievements as mentioned in their bio-data. and abilities. projects. the students have learned to:       Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. which is common in all the organizations. Tell the students that it helps to know the various characteristics of interviewers. To prepare students for the interview. skills.Chapter Two Objectives In this chapter. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. you can take the following approach:       Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming.

always remember to:        Shake hands firmly with the interviewer. Then. Ask such students to select another job opportunity article and repeat the exercise. Others may find that the job opportunity does not seem to match their expectations. look at their self assessment and career planning analysis. and discuss the same with their friends. Position offered 10. ©NIIT Coordinator Guide – Personality Development Programme . Keep your hands on your lap. Mirror the interviewer's techniques. Tips on Body language During an interview. Location 6. After all the students have selected at least one job opportunity. Then. Any news-making issue in the past 9. Number of employees 5. Products and services 3. as shown: Expected Factors 1. Agreement contract/service bond 15. Background of the company 2. Instruct the students to draw a table with two columns. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. ask them to refer to the company's website and brochures to gather more information.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. Maintain regular. students who have been able to tap the job opportunity of their choice will be happy with the outcome. Give a formal smile. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. Competitors 8.II 10 . tell them to fill in the information in front of the respective factor in the table. At the end of this exercise. Sit straight and alert. Relax! Don't rush through the interview. Annual turnover 4. Job safety 11. Future plans of the company 7. Remuneration/perks 14. Give students time to research all information. attentive eye contact. ask them to select the job opportunity they think will match their expectations. ask them to assess it keeping in mind the 15 factors given to them. Qualities required 13. Type of work 12.

and occasionally. Is an interview of a candidate by different interviewers separately. a psychologist in the interviewer panel. managers. Requires participants to appear for selection tests. Is conducted over the phone line by using a microphone. Has personnel representatives. Is usually used to screen interviewees.Types of Interviews Different types of interviews are used in different situations. Could involve walk-in interviews. Involves presentations by companies who want to recruit the students. and the cost that the organization wants to incur on the interview process. and special software. an on-the-job specialist. Can be held for all posts and for all levels. Is conducted by companies at the campuses of various colleges and universities. The various types of interviews are:  A one-on-one interview: • • • •  Is an interview between the interviewee and one interviewer. Has a fixed evaluation scheme to assess the interviewees. Is a convenient and speedy method of recruitment. Has a set of fixed questions for all interviewees. Is an interview between one interviewee and a panel of two or more interviewers. the time available. Involves questions that are often framed beforehand. Is usually used to screen interviewees. May be scheduled or unscheduled. Features a selection process that is based on the collective input of several people. May be conducted for candidates residing in a different country or at distant locations. Involves questions that are asked on the area or field each interviewer represents. Is usually conducted by the government or large organizations. a video camera.II 11 . The number of interviewers may vary. Is conducted over the phone. Involves direct assessment of the interviewee by the interviewer. Can serve as a platform to check validity of information in the resume. Is cost-efficient and less time-consuming. depending on the factors such as the job profile. Usually involves each interviewer targeting a particular aspect of the interviewee's skills. Provides an interviewee several chances to present his/her abilities and skill set. A board interview: • • • • • •  A rotational interview: • • •  A walk-in interview: • •  A phone interview: • • • • •  A video interview: • • •  A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme .

Date of birth. 14. Address . 21-D. Give a consistent and symmetrical look. Telephone numbers : 0129 .2 65. 3. 24 : 410.co. Use simple and concise sentences.V. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam. Father's name 9. Faridabad (HR) 5. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A. Add a cover letter or note mentioning the code number and other details specified in the advertisement. Surya Apartments.permanent : 410. 81.1981.M.10. Surya Apartments. 21-D.II 12 . 2. No. Limit the bio-data to two pages. Passed AISSCE AISSE B. Here is a sample bio-data: Bio-Data 1. Faridabad M. Prepare a good bio-data of yourself.Engg. Marital status 11. Period From to : raovinay10@yahoo. Age 4.24 First First First ©NIIT Coordinator Guide – Personality Development Programme .S. Name of the post 2.3092391 7. E-mail ID 8. Faridabad (HR) 6. Address . Occupation 10. College Ambala.Solutions to Chapter Two Questions 1.Tech % Marks Class 1. Ans. D.V. Faridabad D. Name 3.A.present : Software Engineer : Vinay Yadav : 10. Use terms and phrases relevant to the industry. Academic qualifications Sl. The following guidelines needs to be followed while designing a bio-data:       Avoid spelling and typing errors.in : Mr.66 78.

10. aptitude tests. list down your learnings. Date Signature 2. Professional skills 16. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. Won the first prize in technical writing. Briefly write out a preparation plan for an interview for a software engineer's post. ©NIIT Coordinator Guide – Personality Development Programme .12. 2. such as ‘Role of JAVA in the Internet’. Oracle. Group discussions: In the group discussion round. such as RDBMS and Operating Systems. such as writing a technical paper or participating in seminars and technical competitions. Special attainments: List down all your special achievements. The topics can range from current events to technical topics. You can practice group discussions with your friends and improve upon your communication skills. Personal interview: To prepare for a personal interview round. Personal attainments/distinctions : Organized technical fests and seminars. Prepare a brief description of your favorite subject or topic. Project work preparation: Most organizations focus on project work because it reflects your own work. language tests. Work experience: Sl. 14. and technical knowledge tests. organizations ask candidates to discuss a specific topic among themselves. References : C. and always mention if you have contributed to the advancement of any application during your training session. Extra-curricular activities : Played cricket at the university level. Ans.000/-pm 13.II 13 . No. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds:    Preliminary written tests: This includes IQ tests.000/. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. and System Analysis and Design (SAD). logical reasoning tests. 15. and discuss them during your interview. You can prepare for the preliminary written tests by using books that contain sample tests. In addition. Here is a plan to prepare for an interview for a software engineer's post: 1. and an answer as to why you chose this topic. C++. such as:  Why did you choose this particular project?  What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. : Available on request. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’.pm Rs. 20.

and maintaining the software system. Maths College: B. Ans. The qualifications and skills that will help you get selected for a job are:  Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics. and System Analysis and Design (SAD) • 4. Prepare a list of your strengths and weaknesses. Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C. Leadership quality : Handling different projects related to software systems. C++.II 14 . Principal accomplishments : Modeling. Chemistry. A software professional may possess any of the following traits:                      Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . Oracle. developing. List your qualifications and skills that will help you get selected for a job.Tech  Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system. Ans.3.

5. Identify an appropriate career goal for yourself by matching your qualities to the job.   Interpersonal skills : Ability to analyze situations. 6. Vinay has identified a goal for his professional life.Tech : 1 year of experience as a technical writer. from M. I am a person with a high degree of integrity and team spirit. Because he has a strong technical experience and good interpersonal skills. 3 years of experience as a S/W developer. I have done B. Introduce yourself. Vinay plans to become a project manager in the next two to three years. Responsible for making high-quality software systems. I have been brought up in a atmosphere where discipline and respect for elders is a way of life. and I am aspiring to do an M. Handling a team of seven software professionals. : Modeling. : Designing a software system and writing code for different modules of the software system. Ans. Chemistry. and System Analysis and Design (SAD). and maintaining the software system. giving comprehensive information about yourself within two minutes.II 15 .Tech. Ambala. ©NIIT Coordinator Guide – Personality Development Programme . Engineering College. Assume that Vinay possesses the following qualities:   Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics. Oracle. I believe strongly in values like honesty and hard work. Based on the above-mentioned qualities. My name is Vinay Yadav and I am a software developer with Technologies System. Maths : B. Ans. C++. Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills  Skills related to job : C.M. : Managing different projects related to software systems.Tech. developing.

and the various interpersonal and job-related skills mentioned in the bio-data. Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. In addition.II 16 . it will help divert their minds away from the stress and nervousness. Discuss the ways by which the students can release stress. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. ©NIIT Coordinator Guide – Personality Development Programme . They also have their own set of strengths and weaknesses. the students have learned to:    Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. Before the students give a mock interview. They will feel light and enthusiastic. and they should learn from such experiences. The questions can be related to their educational qualifications.Chapter Three Objectives In this chapter. Explain to the students that failure in an interview should not dampen their spirits. Explain to the students that the other candidates appearing for the interview are also like them. ask them to get the summarized results of their self assessment and career planning analysis with them. such as by giving mock interviews. and they may not have answers to all the questions. if they interact with the fellow candidates.   Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds. Explain to the students that if they are well prepared. you can take the following approach:   Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview. they can answer all the questions and can overcome any obstacle. ask the students to practice mock interviews with their friends. Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. professional experiences. They should follow a philosophical approach and start thinking of the next job opportunity.

Eye contact level 25. Confidence level 28. Clarity of introduction 13. His/her listening skills 40. His/her resume 22. Promptness while answering 34. The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme . 7. His/her dress 19. Clarity of answers 31.The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. His/her posture 16. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1. Ability to use suitable closings 37.II 17 . 10.

defeats. ask the students if they are feeling more comfortable facing the interviewer. to be used if the students strongly disagree with the statement. 26. to be used if the students absolutely identify with the corresponding statement. consider the following questions: 21. Tell the students that they can rate each statement by entering the number in the respective rating column. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview.No. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. The ratings vary from 4. 25. Give the students some statements that convey the behavior pattern of a person in a given condition. they should also know about the questions that the interview committee may consider. I find my life unfulfilling and meaningless. and failures. 23. The body language of the students will tell the interview committee about their nature and motivation level. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. to 0. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). I am apprehensive in handling responsibility. I blame myself for my mistakes.II 18 . Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. I feel anxious about undertaking new endeavors. I feel a compulsive need to prove my worth. I feel insecure and anxious about my future. I am extremely impatient and get easily frustrated. This will help them assess their actual stress level. they need to rate each statement from 0 to 4. as shown: Personal Stress Index S. I am very critical of any displeasing behavior around me. 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. the interview committee will be able to determine if the candidates can work cordially. ©NIIT Coordinator Guide – Personality Development Programme . Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. For example. they will be judged on the points given above. I wish for immediate appreciation and recognition. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. Tell the students that by judging their team building and coordinating skills. Ask the students to create a table with seven columns. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. Tell the students that besides knowing about the possible questions that can be asked during the interview.After the mock interviews. 24. Accordingly. 22.

©NIIT Coordinator Guide – Personality Development Programme . A PSI between 10 and 20 indicates a favorable level. A PSI of 5 or less indicates an exceptionally low level of stress. and a PSI between 20 and 40 indicates that the students need to be counseled. Keep the scores of the students confidential and create an appropriate action plan for each student.After the students have completed grading the statements. ask them to add the ratings given to the 10 statements.II 19 .

The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings.Chapter Four Objectives In this chapter. Do not make unsolicited comments and avoid politically incorrect language and humor. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. this attitude gets rubbed off on their colleagues. Observe the students while they work on their respective assignments. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. give the students an assignment and ask them to complete it in a particular time. and regulations of the organization should be kept reserved for a proper opportunity. This is because a favorable first impression can lead to several good opportunities. they need to follow the hierarchy protocol. Such suggestions should be given only after prior consultation with seniors and colleagues. They should be extra careful when interacting with others and handling a new project. such as the restroom. and protocol. Warn the students that the inputs or suggestions for the values. On the first day at work:        Be punctual and report on time. such as: S. Familiarize yourself with the people who are introduced to you. general practices. However. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . Be careful about what you say. They should try to know more about the parameters to evaluate performance and behavior. Use formal language. Look confident and feel comfortable. discuss with them the evaluation process and then disclose the name of the best student. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). Do not hesitate to ask questions. Ask if there is an official manual that provides such details. Explore the building and find out the location of various departments and facilities. For this.No. After they have completed the assignment. Arrive at the assigned time and report to the concerned person. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. In addition. Explain to the students the positive effects of being enthusiastic. Provide them with the tips given in the Additional Inputs section. Explain to the students the importance of giving their best in the first assignment. Overachieving the Targets Tell the students that they will be observed closely the first few days. you can take the following approach:      Initiate a classroom session by discussing with the students how they should spend their first day in office. Find out about the organization's rules and regulations. they will be able to get along with their colleagues easily. the students have learned to:   Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. Wear a smile. There is usually not much work to be done on the very first day. Familiarize yourself with the new surroundings. Clarify any doubts and seek information from your new colleagues or the HR personnel. the canteen. This will give them an impressive start and enable them to rise faster in their careers. They should attain the knowledge regarding performance evaluation and about the various projects in the organization.II 20 . Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. and the coffee machine. Instruct the students that they should not hesitate to give inputs regarding the existing projects. Feel secure and positive. it always helps if they know what to expect throughout the day and how to conduct themselves. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. Introduce yourself and engage in conversation with them. If they are full of enthusiasm. rules. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department.

team participation. Exhibit what you do best and teach it to others. Stay healthy and fit. These things need not necessarily be related to your job.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. Do not underestimate yourself. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. It affects your personal and professional life. Short-term professional goals refer to the goals to be achieved within a span of two to three years. Keep learning new things to boost your confidence. If they feel low. Presence of team spirit will enable them to accomplish their project and organizational goals. In addition.II 21 . Recognize all of your accomplishments and make a list of them. The list of statements is as follows:               Get your priorities straight. Ask the students to list down situations where they may not feel confident. If they wish to secure a rating of five. If the employees are enthusiastic. Appreciate your qualities and be proud of them. Believe in prayers. List out your short-term and long-term goals in your professional life. In addition. Tell them that the situations can be personal or professional. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . After they have written the situations. Ans. Explain to the students that their behavior. and extra efforts also affect their rating. Make a list of your qualities. they should simply find clues to their problems with the help of these tips. Solutions to Chapter Four Questions 1. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. tell the students that it is not enough to simply achieve the targets. Think positive and talk positive. Always try to help others. give them the list of tips that will help them overcome their problem. they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. they should try to overachieve the targets and improve upon their past performances. This is because the lack of confidence in one area influences the other area. Tell them that the tips apply to all situations. Do not take feedback on your projects personally. Accept feedback with a positive attitude. they should not concentrate on only achieving the explicit targets. Therefore. the client perceives the organization to be reliable and ready for tough assignments. new employees should strike a good rapport with their seniors and team members. Pamper yourself. Enthusiastic Team Player To create a good impression in an organization.

After you have identified your short-term and long-term goals. Ans. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . according to you. Long-term goals are derived from the vision of the person. you are satisfied with your current position and you should look forward to achieve your long-term professional goals. which job or position would you like to attain? In your past. Prepare an action plan to achieve your goals. make an action plan to achieve these goals. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years.II 22 . your professional satisfaction level is low and you should look forward to improving your job conditions. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2.If you have responded with a 'Yes' to most of these elements. Long-term goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain. If you have responded with a ‘No’ to most of these elements. Long-term professional goals refer to the goals to be achieved after at least five years. what do you want most from your job? If you were granted a wish. which achievement has given you immense satisfaction? What.

Discuss your goals with your family and seek their support. After you have identified the obstacles. Acquire a Master's degree in Technology.' Then. 36. 34. This will help you continuously assess your performance status. This will reflect on your work and people will want you to work with them. Try to collect all the information related to your organization and understand the atmosphere of the organization. study with a friend who is doing the same course. In the next three years. Ask your team members and seniors about the performance evaluation procedure. course. allocate a deadline for each activity.II 23 . You can use the following strategy to make a good first impression:       Utilize your first day in office in getting familiar with your colleagues and the office environment. In the next three years. ©NIIT Coordinator Guide – Personality Development Programme . Family planning to relocate. 3. Continuous process. Always appear enthusiastic and full of confidence. list the possible obstacles against each point. The list of obstacles can be as follows: 37. Start handling two teams simultaneously. The time span can be mentioned as follows: 32. write that it in the column 'What I plan to do. 28. Learn about the new technologies. 31. Now. Plan out a strategy to make a good impression on your first job. 33. Write the respective deadlines in the column 'When I plan to do'. Take your first assignment very seriously and deliver your best. Time span already given. raise the issue in an appropriate manner. 46. Represent yourself as an enthusiastic and confident person. You can plan to remove your respective obstacles as follows: 42.' The list can be as follows: 27. Take extra measures to perform better in your first assignment because it will help form a favorable first impression. 44. if you have joined an organization as a software developer want to become a project manager. 39. 30. 29. Working on similar types of project again and again.For example. Always support your team members and cooperate with them. Remain in the current office for the next three to four years. 41. Ask your project manager to give you a chance to work in projects that involve new technologies. 35. Start making your list of accomplishments and start working on the list of shortcomings. 43. Make efforts to get noticed in your team. 45.Tech. In the next two years. Lack of time to enroll for the course and to study. Build a bond of trust and understanding with your team members. Acquire a position of a senior software engineer or a team leader. 38. Make efforts to get noticed by always appearing confident and enthusiastic. Always be ready for any opportunity and make sure to give your best performance. make a list of things to be done to reach that level. Now. Be ready to take on new challenges. Heavy competition. This will lead you and your team towards success. 40. Devote two to three hours in a week for studying. Write this list in the column 'How I plan to do. Ans. Take the long pending leaves and get yourself enrolled for the M. Good leadership qualities to be identified. make a plan to remove them and start working as per the plan. If you are not comfortable about a specific aspect about the organization. If possible.

In addition. lack of time can result in poor performance.Chapter Five Objectives In this chapter. This will help them be enthusiastic and increase their confidence level. On the other hand. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. Inform the students that they should not keep unrealistic targets because it might result in setbacks. Therefore. They should be practical and reasonable while planning their work. This will enable them and their team to enjoy their accomplishments. can become urgent after some time. their performance goes down and they feel depressed because they could not complete the important work. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. Urgent work need not be important. important work. ask them if they are utilizing all their skills and abilities. students should prioritize their tasks. To manage a task. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. but need to be performed in the future. This can cause self doubt and depression. Any delay will result in loss of energy and enthusiasm. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. Then. the students have learned to:      Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. if not managed properly. urgent. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. you can take the following approach:        Initiate a classroom session by asking the students to list their skills and capabilities. advertising this belief will help in creating a positive environment around you. even after investing all their energy. It is necessary to think well about yourself if you want others to think well about you. Again. ask them to list other tasks that might not be important. Adherence to commitments always boosts confidence. Therefore. one should take care to complete all urgent work on time. Now. ask them to prioritize in order of execution. however.II 24 . Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . In addition. thereby ignoring the important ones. a person should categorize it as important. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. or not urgent. Explain the difference between important and urgent work. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. Tell the students to keep the final list with them for future reference. To accomplish their tasks efficiently. After they have made the list. not important. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. Tell the students that they should always fulfill their commitments. it is important to manage the various tasks and complete them within the specified time. Urgent work needs immediate attention and provides less time for execution. they should set their own deadline and work towards achieving it. If a deadline has not been given for an assignment. You may have complete knowledge of a task. As a result. Explain to the students that being physically fit will help them maintain good health and perform optimally. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. They will stay active and full of energy throughout the day. Tell the students that planning should immediately be followed by implementation.

ask them to write the last time they went for a health check. However. After a hard day at work and going through several daily chores. Perform small exercises. This will help in boosting your confidence on a regular basis. Following is a sample list of qualities possessed by John:    Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. John needs to work on the following aspects:  Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. positive attitude. Admire yourself.II 25 . They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. Besides being assessed on your educational and professional standards by others. In addition. Many people tend to ignore these factors. This will help them accept new challenges and perform better. Tell the students that if they are healthy. Now. have an organic fruit everyday. You can do this exercise anywhere and at any time of the day. Tell the students that they can take care of themselves if they follow these health tips. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. Solutions to Chapter Five Questions 1. ask the students to list the various physical problems they face while working. The appreciation and encouragement act as motivators and increase his potential. Making commitments: After setting the priorities. Entertain your spirit. This process will help them assess their real potential. This will help you remain organized. In addition. Ans. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. Ask the students to describe their health care routine. This beauty can be the nature or some good work going on in your neighborhood. It also enables you to relax your nerves. When we talk about education and profession. Follow healthy eating habits. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. Setting priorities with practical approach: John sets his priorities before starting any work. factors such as enthusiasm. He sets realistic goals. Once in a week. List out your qualities among the potentials given in this module. and physical fitness should also be recognized. How do you propose to overcome the deficient potentials? Ans. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. most of us tend to ignore the beauty around us. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. they will be able to manage their responsibilities in the specified time. Few get the time to exercise or play a physical sport. 2. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. Give the students the following list of tips. This list will help them remain healthy and active while coping with a busy work schedule:       Take 10 deep breaths. and consult a dietician for further guidance. This enables him to accomplish the tasks in a proper manner and within the specified time. Do not skip meals. Make a list of all the tasks. they will be full of life and vitality. The result will be surprising because most of the students will realize that they have not gone for a health check for years. assess yourself and list down the good qualities that you possess. John makes commitments and works sincerely towards meeting the deadlines. ©NIIT Coordinator Guide – Personality Development Programme .

he will share the schedule with his team members and his seniors. ©NIIT Coordinator Guide – Personality Development Programme . He will ensure that all projects are executed on time. and follow it regularly. This results in loss of energy and enthusiasm.II 26 . Time gap between planning and execution of project: John tends to delay the execution of planned projects. To ensure success. set up a fitness routine. This will help increase his physical fitness. John can take the following steps to overcome his weaknesses:   He will consult the physical trainer.

©NIIT Coordinator Guide – Personality Development Programme . if you can do so. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. If only he could learn how to rule his life instead of allowing other people to rule it. You can ask the students to use the format for time sheets given in the additional inputs section. Maintaining a time log will enable them to assess their pattern and identify their problem areas. you can monitor the amount of time you spend on doing tasks. In addition. committed. she plans for the known and the unknown. She helps people around her and nurtures them because she believes in their potential. the students have learned to:    Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. she is completely down-to-earth and unassuming. He is not climbing up the corporate ladder even after three years in the organization. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. it is just that he cannot say ‘No'. This ensures that you are in a better position to manage the day ahead. He would rather suffer himself than let his image suffer. they will be able to assess whether they have utilized the time well. and popular person. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. By doing this exercise regularly. successful. However. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. wherein they can write all the tasks to be done and allocate time based on the nature of the work. Tell the students that they should maintain a time log. tell the students to adhere to the following guidelines to manage time effectively:      Plan and organize: Take out time for planning and organizing. His colleagues flock to his workstation because it is a good place to hang out.Chapter Six Objectives In this chapter. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. without becoming distracted. They also help you prioritize tasks. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. he does not really like doing extra work. and then state the various guidelines that can be followed for effective time management. By listing the activities performed in a day and the time spent on each activity. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. He diligently responds to all the forwarded mails from friends and colleagues. Delegate work to others: Identify tasks that can be delegated. prioritizing. At the end of the day. To create this list. Use time sheets: Time sheets can be analyzed to find ways for saving time. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. After reviewing the daily time log for four to five days. They should maintain the time log on a daily or weekly basis. Tell the students that they can follow several tips to manage their time better. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. He does not have time to pursue his hobbies and interests because he is in office during most weekends. Ask the students to make a list of tasks that they do in a day. Refer to the Additional Inputs section to get information on the ‘To do’ lists. and pays attention to smallest of details. Ms Balanced is a smart. and avoid trying to be perfect in all the tasks undertaken. Then. which could otherwise throw work out of gear. At the same time. such as planning. After discussing the two different personalities. avoid delaying task execution. Every day. Multitask: Do more than one task at a time.II 27 . and taking sufficient breaks when performing a lengthy task. they can use ‘To do’ lists. Work only on those tasks that cannot be delegated. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. if any. ask them to prioritize the tasks and allocate a time period for each task. you can take the following approach:      Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. they will not feel frustrated if they cannot complete specific tasks. You should keep referring to them during the day. Failing to plan is equivalent to planning to fail.

Always plan for less than 100 percent of your time. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. Handle interruptions well: When planning your activities. assign some time for interruptions. Therefore. Update the list constantly. More time for family. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. you do not feel stressed. ©NIIT Coordinator Guide – Personality Development Programme . Plan for tasks that have deadlines. Tell the students that effective time management results in:      Ability to control one's activities: Effective time management helps you prioritize and organize your activities. and friends: Time management helps you restore the balance between work and leisure hours. Allocate time for pending tasks. Do not plan for 100 percent of your time. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. divide a task into a number of smaller tasks and start doing them one by one. This puts you in control. There are two types of 'To Do' lists:         Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do.II 28 . you can make sure that deadlines are met regularly. hobbies. 'To Do' lists and time sheets are the tools that you use to manage time. Prioritize all your tasks.   Conquer procrastination: To avoid procrastination. Deadlines being met consistently: By prioritizing tasks and organizing schedules.

and use a 'To Do' list to plan your activities. Analyze whether your time is being spent usefully. It helps you track your time and analyze whether you are spending your time productively. 3. 2. List your activities for a week or a fortnight. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme .II 29 . Use a time sheet to track your time.You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. To use a time sheet effectively: 1.

they can make phone calls while watching television. As the changes occur in one's personal and professional lives. With every change in the daily routine. These new ideas can help them manage time better and improve their performance.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. they can watch movies on TV while performing household chores. Tell the students that. based on their lifestyle and comfort level. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. For example. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. they should think of innovative ideas to manage time. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also. one should make a mental note of the change and try to manage the schedule accordingly. During the weekend. the time management schedule also gets altered. and they can even pay off their bills online while listening to their favorite music. While traveling for office. They should enjoy this activity. They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. It is a continuous process. Now. Ask students to think of ways to save time and still complete all the tasks for a specific day. There can be many more ideas based on the number and types of tasks listed by the students.II 30 . Suggest to the students that the continuous time management process should not tire them. they can make a list of points to be discussed in a specific meeting. Tell them that they can refer to their personal time management survey form. ©NIIT Coordinator Guide – Personality Development Programme .

Skipped lunch for this reason.II 31 . Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. However. 6. 1.Solutions to Chapter Six Questions 1. had to work upon another task and this activity got postponed for the next day. Prepare a time log for utilizing your time and note down your own reactions to your time management. 3. This resulted in delay in planning and executing the meeting. This delayed the rest of the activities. specify the result as 'Completed'. it took two hours. 4. This delayed the subsequent tasks. not all the colleagues were interested in continuing with it on the same day. create a table comprising four columns. Prepare a time log by listing the tasks to be done in a day. or 'Not attended to. ©NIIT Coordinator Guide – Personality Development Programme . Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day.' A sample time log is shown as follows: S. however. 'Incomplete'. You can also prepare a time log to manage your weekly or long-term tasks. 5. and the third column will contain the time allotted for the corresponding task. These activities should be given equal importance. Worked on the reports and cancelled going to the gym. therefore. In the fourth column. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. The first column will contain the serial number. Started to initiate a fun activity at work. The module could have completed in an hour. Based on the result derived. The meeting had to be postponed for another hour. In addition. the second column will specify the task. 2. Ans.No. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. To create a time log.

I will involve my team members in my work.30 to 2.00 to 11. A time commitment plan for Module 1 of the first semester of MCA.00 to 11. to be followed daily for 4 weeks.II 32 .30 A time commitment plan for Module 2 of the first semester of MCA. both planned and unplanned. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time. Ans. 3. is as follows: Time 9.30 to 1. This results in too much of work and effort.30 3. Learning to say 'No' will help me save a lot of time. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues. Identify your weaknesses related to time management and create a plan to overcome it. I will make team targets.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme . to be followed daily for 12 weeks. This will help me save time.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1. I plan to do the following:    I will have a practical approach towards work and will try to strive for excellence rather than perfection.00 11.30 to 4. This will help me achieve the targets on time and will enable others to learn and improve upon their performance. This results in an increased amount of work.30 12.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4.30 11.30 to 12. I will say 'No' to the tasks that do not contribute to my goals. Ans.00 to 10.30 to 5.2. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues.00 10.00 to 10. Here is a sample list of weaknesses related to time management:    I try to do each and every task to perfection. is as follows: Time 9. To overcome my weaknesses. irrespective of the requirement. Instead of making personal targets.30 to 3.30 2. This unnecessarily delays the things and affects the complete schedule.

30 ©NIIT Coordinator Guide – Personality Development Programme .10.30 11.00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.00 to 11.30 to 12.30 to 1.30 12.00 to 11.II 33 .

discuss it at length and get to know about the reason.II 34 . they should observe their surroundings and interact with learned people. and successful experiences can also help in increasing their confidence level. Provide the students with the list of problems they can face while communicating with others. you should learn from your mistakes. To improve your personality. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . you should work upon it and try to improve yourself. you should continuously assess your behavior and work on the shortcomings. admit it instead of giving excuses. Make it a learning experience: There is always something to learn from criticism. you should never get defensive. Ignore specific feedback: Always identify the source of criticism. ignore the criticism. For this. Raising your voice. It includes various aspects of your lifestyle. They should keep themselves updated with their field of work and current affairs. If you are calm and composed. After you have identified the reason. you can take the following approach:    Initiate a classroom session by explaining the importance of a good personality. If a person criticizing you is doing it out of habit or frustration. In addition. There are no specific aspects that determine a personality. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. Giving lame excuses will add up to your negative behavior. Take corrective action: Instead of getting depressed or developing an inferiority complex. your family and friends can guide you. However. Irrespective of the kind of feedback. If it is out of jealousy. you are in a better position to assess the situation. Absorb genuine feedback: If the reason behind criticism is improvement. Tell the students that their personality grows along with them. you should not react instantly and reply by using harsh words. the better their personality will shape up. instead. the students have learned to:     Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. You should always learn from your mistakes. you should work upon it. For this. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. you should learn to stay calm and ignore it. Attaining a good personality depends upon various factors. Concentrate on how to gain from the criticism. If the criticism is about behavior or habits. If it is a genuine criticism. you should reply through your work. offering arguments. and resorting to emotional outbursts will only aggravate the situation. you should always be ready for feedback and criticism. Acknowledge the reason: If the reason behind criticism is competition. ignore it at once and move ahead. you should look at the possible reason and work on it.Chapter Seven Objectives In this chapter. Do not react instantly: Reacting instantly to criticism will only show your insecurity. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. they should work upon improving their verbal and nonverbal communication skills. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. Factors such as courage. Students can use the following ways to accept feedback and criticism gracefully:         Accept your mistakes: If you have made a mistake. logical analysis. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. If the reason behind criticism is jealousy. The more knowledge they gain. gaining knowledge is futile if the students cannot express themselves properly. Suggest that they should gain knowledge by reading content related to their field of work. If more than one person is making a similar comment.

The students were nervous and felt stiffness in their body when facing the class. Ask students to record their voice in isolation. volume. Verbal communication skills consist of tone.To have a good personality. Therefore. it is best conveyed through eye contact. the students should think of the scenario they are depicting and should bring emotions in their body. Use hand and face expressions to enhance the expression of what you are talking about. nonverbal communication is also an integral part of communication. the students were unable to convey the correct meaning of the story. ask the students to narrate the same in front of the class. A good vocabulary is necessary for effective speaking. 55% respectively. For this. form a list of common problems faced by students. The following tips will help the students improve upon their verbal communication skills:    When recording. they will be able to express the same. The use ratio of these three factors in any communication is 7%. Verbal communication is based only on voice. Here is a list of some of the problems that the students may have faced when narrating their story in the class:   The students were unable to make eye contact with the rest of the class. Therefore. The inability to make an eye contact is regarded as a sign of uncertainty. Now. you also need to improve upon your nonverbal communication skills. If they are able to feel the emotions. and.II 35 . They can narrate or describe an incident. The difference between flat and modulated voice is similar to the difference between bland and spicy food. Here is a list of some of the problems that the students may have faced when recording their narration:    They were unable to make it sound interesting because they had to express themselves only through voice. it is necessary for a person to depict his emotions and feelings effectively through his voice. Because some students were not able to modulate their voice. The students should practice voice modulation to depict the emotions properly. Communication depends upon three factors: words. and body language. ©NIIT Coordinator Guide – Personality Development Programme . ask them to list down the problems they faced in both cases. therefore. Listeners tend to pay more attention to facial and body expressions. Therefore. The students should improve upon their vocabulary and grammar to make a good impact on others. In addition. they were unable to induce the dramatic effects like various emotions and sound effects. If a person wants to convey sincerity in his or her intentions. your verbal communication should be consistent with your body language. There are two types of communication skills. and language. The students can use the following tips to improve upon their nonverbal communication:   Use eye contact when communicating. Then. voice modulation. Due to the lack of knowledge of vocabulary and grammar. a person should be knowledgeable and an effective communicator. it is necessary to inculcate positive attitude for effective communication. 38%. Based on their reply. tone. a person with a positive frame of mind is more comfortable making gestures while communicating. verbal and nonverbal.

Open to criticism: Besides making a list of achievements. They should not be faded or torn. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. Within a month. I will think of new ideas to improve my time management skills. add a few more qualities that are helpful for total personality development. This quality is an aggressive form of being confident and is crucial for having a good personality. If they sport a moustache or a beard. odorless pair of socks that match the color of your shoes. Body odor: Take a bath daily and look fresh. The hairstyle should be neat. I can utilize the time spent traveling to and from office for reading. This will help me assess my time management skills and identify my time wasters. Wear a clean. Avoid heavy make-up and jewelry: Women should never over-do their make-up. Makes colleagues feel comfortable about working with you. Use a breath mint if necessary. This change should reflect in my personality in one or two months. Shoes: Wear comfortable. If they wear nail polish.II 36 .Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming:         Clean and well-fitted garments: The clothes that one wears to work should be clean. Facial hair: Men should be freshly shaved. they should be of the correct size. Do not wear sports shoes to the workplace. Hair: Hair should be clean and neatly trimmed. Ans. Shows respect for the organization. Wear shoes that match the occasion. Use a mouthwash. Ans. 2. The various benefits of good personal grooming are:     Helps establish credibility and gain the trust and confidence of peers and supervisors. ©NIIT Coordinator Guide – Personality Development Programme . Ambitious people always stand out to achieve their goals and this quality develops their personality. they should neatly trim the same. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. Use a deodorant. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. I will create a time management log and will keep a record of all the tasks to be done along with their time frame. Gives a feeling of self confidence. I should be updated with the knowledge related to my field. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. This helps them develop their personality. Solutions to Chapter Seven Questions 1. Beware of food that may leave a bad odor. Nails: Nails should be clean and clipped. well-fitting shoes. Dental hygiene: Brush your teeth regularly. Apart from the above nine qualities mentioned on personality development. Women should file their nails. They should wear minimum jewelry to the workplace. Then. The additional qualities that can help you enhance your personality are:      Enthusiasm: Being enthusiastic accentuates your personality. Clarity of thought and vision reflects on your personality and therefore improves it. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. people should also remember their failures and should learn from their mistakes. Clothes should not be too loose or tight. they should ensure that it does not chip. Here is a sample list of shortcomings related to personality:        Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings.

II 37 . I should be able to see a difference in two or three months. I will acquire a health care routine based on my working style and food habits. ©NIIT Coordinator Guide – Personality Development Programme . This routine will help me stay active and lively. I will also learn some exercises to help improve my blood circulation and oxygen circulation.

You can assess a person's personality by determining a person's dominant behavior style. the other person is right and the first person is wrong. and working conditions are hygienic factors. Understanding these styles will help you decide how to deal with different people. Tell the students that in any kind of job. as given in the Additional Inputs section. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. However. According to this theory. These problems can fall into three categories: the first person is right and the other is wrong. Aggressive. Tell the students that in order to deal with and manage people. the performance of a person is influenced by various factors. There are three types of human behavior styles depicted by different people in different conditions and circumstances. feelings. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. nature of work. These three behavior styles are present in every human being. promotion prospects. company policy and administration. On the other hand. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. The characteristics of people having aggressive behavior are:   They can be directly or indirectly aggressive. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. they do it in a cautious and mild manner. while factors such as achievement. According to this theory. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. and advancement for growth are motivational factors. These styles are Submissive. They do not express their views. If they express their views. recognition. Explain Maslow's hierarchy of needs theory. Therefore. communication. or both the persons are partly right. but can affect performance if they are not present. and concerns. they should know about some fundamental truths related to human relations. Out of these factors. such as salary. These facts will help students look at human relations in a better way. and motivational factors satisfy the psychological needs. People having aggressive behavior have little or no concern for other people's ideas. company policy. Tell the students about the model approach that they should follow to resolve problems related to human relations. They can become sarcastic. the students have learned to:     Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. Abraham Maslow has explained that a man is never fully satisfied. you can take the following approach:      Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. ©NIIT Coordinator Guide – Personality Development Programme . People are generally never fully satisfied and no one is perfect. Satisfied and content people become inactive. The characteristics of people having submissive behavior are:    They do not stand up for themselves. personality. they should have the knowledge of dealing with people. factors such as salary. people in search of something always remain active because they are motivated.Chapter Eight Objectives In this chapter. However. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. they act and react differently to their environment.II 38 . interesting and challenging work. Hygienic factors do not lead to improved performance. Tell the students about Herzberg's motivation-hygiene theory. and opportunities for creative work. motivational factors lead to improved performance. each person has one behavior style as the dominant one. to achieve success in personal and professional lives. Tell the students that hygienic factors satisfy the animal needs. You can discuss the various behavior styles. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. All humans are unique and different. and Assertive. and ability to lead people. Some people manage to strike a balance between all the three styles and use these styles according to the situation. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment.

ideas.. Would you be upset if we.II 39 . they respect the right of other people to express their views. but.. They respect the self and others. I will be happy to answer your question. 2.just do it. I believe that .. Behavior ©NIIT Coordinator Guide – Personality Development Programme . Now. but. 10.. The characteristics of people having assertive behavior are:      They are honest with themselves and others. That's stupid… What can we do to resolve this problem. Statement Don't ask questions. I would like to.. 5. 6. They blame others for problems and mistakes.. They express their views directly but not at the expense of others. I am sorry to take up your time.No. They can get verbally hostile or abusive. 9. They are confident and have a positive attitude. its all your fault.. and feelings. 7. 1.   They sometimes adopt a patronizing attitude. what do you think. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S. After I finish this work.. At the same time.. It's only my opinion. 3. People having assertive behavior express and pursue their own views. ideas.. It's nothing to do with me.. They are able to negotiate and compromise. 8.. 4. and feelings.

he has limited knowledge about his colleagues. 2. and this results in dull presentations. a consultant at Red Sky Inc. He should try to get to know his colleagues. Before asking another person to do something. Ans. he listens carefully to people. which has already been proved wrong. ©NIIT Coordinator Guide – Personality Development Programme . he looks from that person's point of view. In any conversation. upright. he is unable to control his anger. He appreciates the efforts made by others. He avoids making personal contacts with colleagues. He tries to be considerate and thoughtful in his behavior.. therefore. He tries to convince the person working with him that he considers that person honest. John. Ans. needs to work on the following points to improve his skills related to human engineering:     He is unable to put his ideas across in an interesting manner. He should involve his team members in planning activities because this will give them a sense of belonging. Sometimes. and fair. This will make them feel special. a consultant working at Red Sky.Solutions to Chapter Eight Questions 1. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively and criticize because these attempts are futile. he tries to reconcile as soon as possible. He tries to avoid an argument. He needs to improve his presentation skills. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. If he enters in an argument with anyone. Sam. List out your good qualities pertaining to Human Engineering. He should learn to stay calm if things are not happening as per plan. It makes the other person feel important.II 40 . He tends to make work-related decisions on his own without discussing it with his team. He admits mistakes easily and tries not to have an argument to prove his point.

Anita’s manager told her that he was very pleased with her work. she told her team members about what had happened and spoke of the manager very rudely. He gave her a very positive feedback and showed her work to the Head of Department. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. At home and with her friends. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. During her first project. it is necessary to accomplish the task in order to be successful. Anita argued that Tom was the one who had not sent the document.II 41 . she completed her management diploma at a premier management institute and got a job in a top software development company. Anita kept arguing. and IQ. Those who have practical knowledge of their area of work enjoy a distinct advantage. She disagreed with him and started arguing. you can take the following approach:      Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. Then. Therefore.Chapter Nine Objectives In this chapter. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. Anita began spreading rumors about Grace. Because of this. However. He explained why it was not feasible. Anita was deemed the 'Star Performer of the Month'. This knowledge is gained through formal education and self education. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. the team felt that she was not a team player. She studied software engineering at a highly rated engineering institute and won an award for her project. good work ethics. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. she had a bitter argument with her team members Grace and Tom. After three months. They rely on their own abilities and knowledge. Some of these traits are innate but others can be developed with experience. they should also learn to develop these traits. Tell the students that a true professional should:  Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . This general intelligence helps them stand out and make a mark for themselves. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. she had an idea that contradicted that of her immediate superior. her rating was average. The manager explained again in detail why the idea was not feasible. Explain to the students that gaining specialized knowledge will help them succeed. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. Her manager reviewed her work after a week and was impressed. Tell the students that their success will always be rated on the basis of the result achieved. during her appraisal. Tom was taken aback because Anita had never asked him to send the document. They can improve their general intelligence by improving their vocabulary. Soon after. the students have learned to:     Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. She did not tell them the reason why he had not agreed with her idea. She went to her manager and told him her idea. reading and writing skills. After the meeting. and diligence. Tell the students that they should have immense willpower and ability to make their own way and walk through it. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. Explain to the students that to develop a good personality. Explain to the students that they can accomplish their tasks through organizational ability.

He has complete knowledge of his own field and has common sense to make practical judgments. he started a company along with his friend Paul Allen. Ans. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. Microsoft has a strong base of happy and satisfied customers. Microsoft generated revenues worth US$36. List out some of the important principles of human engineering in which you are good at. which has already been proved wrong.II 42 . He has the natural ability to comprehend difficult concepts and analyze them clearly. Microsoft Corporation is a leader in software services and solutions. He ensures that no chance to appreciate the other person is missed. he tries to reconcile as soon as possible. Prepare an action plan for improvement of those qualities. he listens carefully to people. a consultant working at Red Sky. He tries to be considerate and thoughtful in his behavior. He needs to improve upon his way of presentation. John. employs 55. chairman of Microsoft Corporation. 2. My role model is Bill Gates.84 billion for the fiscal year ending June 2004. and fair. Besides having these qualities. This keeps his organization always at the top and in demand. Bill Gates has all the characteristics of a successful person. Ans. He tries to convince the person working with him that he considers that person to be honest. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively. List out some of the important principles of human engineering in which you need improvement. He never waited for any external help and realized his dreams on his own. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. he has the following three abilities.000 people. Following is the list of important principles of human engineering that John should work upon:    He is unable to put his ideas across in an interesting manner. As a result.       Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. Sometimes. and is present in 85 countries. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. Continuous advancement: Gates always aims to introduce innovative products. which have made him one of the most successful businesspersons in the world:    Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. He started developing computer programs at the age of 13. He tends to make work-related decisions on his own without discussing it with his team. Before asking another person to do something. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. He tries to avoid an argument. upright. Identify a successful role model and list two or three additional qualities other than those listed in this module. Today. It makes the other person feel important. In 1975. If he enters in an argument with anyone. 3. and this results in dull presentations. he is unable to control his anger. ©NIIT Coordinator Guide – Personality Development Programme . He admits mistakes easily and tries not to have an argument to prove his point. Ans. He possesses strong work ethics and organizational skills. In any conversation. he looks from that person's point of view.

This will give them a sense of belonging.       He is unable to make hard decisions related to people he works with.II 43 . ©NIIT Coordinator Guide – Personality Development Programme . He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards. This results in people taking him for granted. he knows little about them. He should learn to calm down if things are not happening his way. He should try to get to know about the people working with him more closely to make them feel special. Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts. He avoids making personal contacts with his colleagues. As a result. He should involve his team members in planning the activities.

Tell the students that conflicts are bound to arise when individuals work together in a team. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. This is because collective effort is a must to ensure organizational success. In order to remain self motivated. They should are able to comprehend difficult concepts and analyze them clearly. and committed. Every member is an important part of the team and is responsible for its success. co-operative. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders.II 44 . Tell the students that they should possess the knowledge of their field of study. an individual should be enthusiastic. Answering the following questions will help them identify the reason of conflict and resolve it: a. interpersonal skills and abilities. Ask the students in each group to interact with each other to know each other better. IT professionals need to be eternal students and be in constant touch with new updates. It is very important to manage time for meeting deadlines and taking on new assignments. people get to know each other and make impressions. Explain to the students that successful IT professionals have the ability to learn by themselves. Norming: In this stage. To be successful. Ask the students to form groups of six members each and perform the following activities:     Forming: In this stage. 47. the students will start working together and giving good performance. Tell the students that successful IT professionals should be highly capable in managing human relations. the students have learned to:      Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. the students will be comfortable with each other and with the goal that they have decided upon to work together. They need to ensure a high team spirit to accomplish their project and organizational goals. IT professionals should possess good health and a delightful mind. Performing: In this stage. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. Ask students to resolve various issues and concerns pertaining to the team goals among themselves. besides being proficient in their field. b. Storming: This is the argumentative phase. Tell the students that successful IT professionals know how to manage stress. Team spirit can be promoted by sharing experiences and by being flexible. should also get along well with their seniors and team members. To become a responsible and efficient member of a team.Chapter Ten Objectives In this chapter. Some of these traits are generally innate.     Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. A team is a group of people working together towards a common goal. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. while other traits can be developed with experience and perseverance. Tell the students that they should be work well within a team. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . and interest in extra-curricular activities. c. To express these knowledge skills. they should also possess good written and verbal communication skills. you can take the following approach:   Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest.

extracts the best out of individual talents. At times. Samuel decides that he will make an attempt to meet other people as well. Ask them to learn about the following conflicting styles and select their style:      Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. if required Teamwork motivates individuals. On the other hand. Robert gets assistance from these same people . Samuel is appreciated for being serious about his work from day one. Such people are aggressive in nature and usually bring out new points related to team activities.they explain company policies to him and help him get accustomed to the office environment. Compromising: People with this style participate in a conflict in a reconciling manner. Competing: People with this style actively participate in a conflict.in the corridor or in the office library. They tend to adapt to the scene that seems to be suitable for the whole team. they initiate conflicts and try to prove their point of view. Such people are actively involved in planning activities that can bring the team together. ©NIIT Coordinator Guide – Personality Development Programme . and leads to creative solutions. He notices that the people he had been greeting are not keen to communicate with him. he forgets to greet them at times. Tell the students that avoiding such situations is not always helpful. Robert is as efficient a worker.Tell the students that people react differently in a conflict. being preoccupied with thoughts about work. Samuel notices Robert making friends with people from different teams and departments. After going through the preceding case study. They don't fight over their point of view but try to settle the conflict within themselves. However. Accommodating: People with this style participate in a conflict but do not get affected by the result. Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. He always has a cheery look on his face. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. He has an intense look on his face at all times because he is always thinking about his work.II 45 . they must:    Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . Robert becomes popular in his team. tell the students that to build relationships at work. As a result. His bright eyes and ready laugh make people want to be around him.

Practices Aiding Teamwork Good teamwork requires:          Agreed-upon goals and clear objectives. Do not give their opinions. ©NIIT Coordinator Guide – Personality Development Programme . concern. and trust. Do not share information. Extracts the best out of the individuals. Recognition and reward for team efforts. Are not open to giving and receiving feedback. Leads to creative solutions. Practices Hindering Teamwork A team suffers when its members:        Blame each other for failures. Give priority to their tasks over the team tasks. Provision for review and feedback on individual as well as team performance. Sound leadership. Active contribution by all members. Mutual support. Recognition and support for individual differences. Clearly established procedures.The Difference Between a Group and a Team A group turns into a team when its members begin to have:     Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork:    Motivates individuals.II 46 . Offer support and motivation on the basis of personal likes and dislikes. Mutual cooperation and conflict resolution. Do not listen to others' ideas and opinions.

Almost three quarters of the communication process involves listening. you can:       Introduce the topic by explaining the importance of communication skills in the modern world. he makes all the preparations for the meeting.SPEC IF IC IN PU T S: P A R T . Ask questions and paraphrase. newspapers. and magazines. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. confidence. The client is very upset because the work does not match the requirements at all. The client feels that Jack is the right person to handle the project. The client is pleased to meet Jack because he appears to be enthusiastic. Listen actively. Jack presents the first version to the client. because writing is also important along with speaking and listening. Give the students an exercise on passage reading so that they can work on their reading habits. Give the students a list of words and ask them to frame sentences by using those words in different contexts. Make sure that the students maintain a list of the new words they come across each day. Instruct the students to create their own personality portrait.II Chapter One Objectives In this chapter. Listening is not the same as hearing. and they work hard for two weeks. ask the students to: Control external and internal distractions. It will also prepare the students to participate in group discussions and interviews. bright. Avoid making any interruptions. Familiarity with a specific language might not be enough. The project had to be completed within a month. In addition. instruct the students to take notes while watching television. it is the first step toward comprehension. After two weeks. Also. Tell the students that if they have good communication skills. Explain that factors such as courage. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. To improve their listening skills. To improve their listening skills. Ask the students of possible reasons why Jack and his team blundered. listening to the radio or lectures. they will have more opportunities to succeed in life. it involves interpreting and understanding. ©NIIT Coordinator Guide – Personality Development Programme . This will help them build up their confidence. and logical thinking are equally important in ensuring effective communication. Now. This exercise can help in building a strong vocabulary. This will help them in improving their communication skills and vocabulary. Carry forward the discussion stating that:          Listening is the most powerful tool of communication.II 47 . the training course looks more appropriate for undergraduates instead of office executives. Tell the students that listening carefully is one of the most important aspects of communication. the client is worried that the deadline cannot be met. Identify key points. Then. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. ask them to write on any topic of their choice.CH A PT ER . and interested. tell them that possessing effective communication skills is a prerequisite for personality development. tell them to present their views on the topic. Jack briefs his team. The client wants Jack to create an IT training course for office executives. Ask them to read books. Take notes. . the students have learned to:   Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. Before the meeting.

Details of the person who received the call. Body language: Smile before making a call. Ask questions from self. if any. Language: Use simple and straightforward language. Attitude: Be courteous. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. or agitated callers.   Be unprejudiced. This attitude is reflected in your voice. you need to consider the following elements:         Voice: Your voice reflects your mood and state of mind. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. and friendly. There are certain desirable procedures and protocols for using the telephone. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. helpful. and messages are taken when you receive a call for another person. take care of how you sound. Time for returning the call.II 48 . Contact number of the caller. understanding. Telephone Manners While speaking on the phone. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. ©NIIT Coordinator Guide – Personality Development Programme . rude. Details of the caller. professional. Purpose of the call. An effective message includes:        Date and time of the call. Sit straight and breathe deeply. End the call: Summarize the conversation and end the call on a pleasant note. Requirements for future action. Clarity: Express your words clearly. Speed: Speak slowly. Composure: Remain calm while handling aggressive. So. Exchange information: Ask for and supply relevant facts and information to the caller. Watch for nonverbal cues. Identify the caller: Ask for the name of the caller. Receiving a Call There are five main steps in the process of receiving a call:      Greet the caller: Greet the caller and introduce yourself.

Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. Communication can be improved by practicing certain activities on a daily basis. Developing a sense of humor: Sense of humor is another aspect that helps the communication process.II 49 . How can communication skills be improved? Ans. If you want to pursue higher studies. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. This will make you more confident and comfortable with spoken language. A person should be quick in reasoning and thinking. One can acquire communication skills only by practice. Listening to news on the radio: Listening is the best way to improve the communication skills. What is the difference between language skills and communication skills? Ans. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge. Solutions to Check your Progress 2 1. you can concentrate on the words being pronounced by the newsreader. The three reasons are:    Communication skills are required to express our views to others. Logical thought process: Good communication also includes a logical thought process activity.Solutions to Chapter One Questions Solutions to Check your Progress 1 1. ©NIIT Coordinator Guide – Personality Development Programme . The difference between language skills and communication skills lies in the presentation of your ideas. The best way to improve vocabulary is to learn new words in different contexts. For example. Presence of mind helps a person think in a logical manner. For example. 2. general awareness. while listening to the radio. a person can have good language skills but may not be able to express his views to a group of people. For example. whereas communication skills involve the presentation of the subjective knowledge to the outside world. Both set of skills are required. you need to participate in group discussions and personal interviews after you clear the entrance exam. Communication skills are necessary for a person to express his or her views in any situation. Give any three reasons why it is important to improve communication skills? Ans. The following activities can help a person improve his or her communication skills. and the vocabulary. Language skills denote the person's subjective knowledge. This adds value to the communication skills.        Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability. students prefer teachers who are jovial and lively. It is necessary to speak in a variety of situations.

or money. pursue. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. Sentence: Issue Meaning: 1. Solutions to Section 1. An active disagreement between people with opposing opinions or principles. Meaning: 2. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . Write two sentences by using each of the following words in two different meanings: balance. Sentence: The car was pursued by helicopters. To be engaged in (a vocation or hobby. Communication is a skill and can be improved upon only by practice. and breakdown. Solutions to Check your Progress 3 1. time. What are communication skills? Ans. conflict.that's just a side issue. at all times c. Meaning: 2. Sentence: The old lady had to hold the railings to keep her balance. Ans.3. All oceans water is the same shade of blue a. It is the ability to express our views and understand others' views. Solutions to Check your Progress 4 1. Meaning: 2. Meaning: 2. so that a situation is successful. Sentence: Breakdown Meaning: 1. Sentence: There was a lot of conflict between him and his father. There are still balance payments due on him. for example) Sentence: Conflict Meaning: 1. Communication skills are the skills that enable a person to convey information so that it is received and understood well. The English book is issued in your name. hardly ever d. Balance Meaning: 1. A state where things are of equal weight or force. He noticed a conflict in the dates of the two meetings. An incompatibility of dates or events. A failure to work or be successful. Can communication skills be developed by reading books on 'communication skills'? Why? Ans. issue. To follow someone or something. Division of something into smaller parts. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. Sentence: Don't worry about who will do it. Sentence: Pursue Meaning: 1. Meaning: 2. Sentence: My car had a breakdown in the middle of the road. To give several things equal amounts of information. Sentence: The rate of muscle protein breakdown was assessed.II 50 . To give something to someone.5 Passage 1 48. issues. in all places b. A subject or problem that people are thinking and talking about. He is pursuing MCA from a recognized university.

Blue light is e. b. n. reflected light and yellow pigment from plant life Ans.Ans. children develop socially. sand color j. Green water near coastlines is almost always caused by i. Ans.II 51 . The main idea of this passage is q. red pigments in coastal waters k. Phytoplankton are m. g. c. microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. b. v. r. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . continual scolding is not harmful to the child dd. h. c. reflected light and yellow pigment from plant life 4. at all times d. Ans. The main idea of this passage is that u. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. a. One inference that can be drawn from this passage is that cc. The social development of a child can be affected by y. z. d. bb. aa. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. f. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. blue pigment l. t. b. Ans. w. Ans. Ans. infantile pleasures habits infantile pleasures patterns the number of siblings 3. p. x. s. o.

mm. rr. All of the above Home and school Playground and classroom Playground and home All of the above 5. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes. c. b. qq. ii. Totally Passage 3 1.II 52 . incur personality and behavioral changes. continual scolding has adverse effects on the disciplinarian Ans. c. d. continual scolding inhibits healthy social development 4. continual scolding does not affect physical development ff. pp. Where does the passage say the only child learns his social lessons? gg. Ans. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme .ee. nn. jj. hh. Ans. Ans. This passage implies that victims of Alzheimer's disease may oo. Home life and the people who live with the child affect his development kk. ll.

which was already asked ggg. zz. bed rest bbb. a person with Alzheimer's disease might not be able to eee. drive a car Ans. c. long-term care 5. long-term care Ans. "debilitating" means ww. remember the answer to a question.II 53 . tt. there is no cure ddd. d. which was already asked ©NIIT Coordinator Guide – Personality Development Programme . xx. hospitalization ccc. The cure for Alzheimer's disease is aaa. walk fff.2. According to the passage. vv. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3. uu. to make feeble to make feeble capability to strengthen stamina 4. b. Ans. Symptoms of Alzheimer's disease include ss. remain awake hhh. a. yy. In the passage. remember the answer to a question. Ans.

Gestures and body movements can be perceived differently in different countries. one learns that before you interact with a foreign client. Use English or the client's language. ask them to answer the questions given in the relevant exercise. When they met. ©NIIT Coordinator Guide – Personality Development Programme . it is important to know about their culture and work ethics. you need to:       Determine the degree of formality practiced at the workplace in the client's country. However. Explain how spoken English is different from written English. After lunch. Ronald looked puzzled and asked what she meant.   Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. After analyzing the preceding case study. Ensure appropriate body language. During lunch. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. He raised his eyebrows and looked at his colleagues in an embarrassed manner. The lady just looked away when Sheila asked her why she was not married. you can use the following approach:    Initiate a classroom session by explaining the basic components of communication skills in a conversation. Explain the different features of spoken English. Smith. This will motivate the students and help them improve their vocabulary. This will help them in improving their conversation skills. When interacting with foreign clients. race. It was decided that they should meet again after two days. Arrange group discussions and presentations for the students and ask them to get actively involved in these. to initiate small talk. the meeting continued. Sheila asked whether they could ‘prepone’ the meeting. a client. Then. Sheila asked one of the middle-aged ladies what her husband did. This will help them in improving communication skills and gaining confidence. A desire to learn is a must. Find out if it is acceptable to give or receive gifts. etc. Sheila gave Ronald a silver Ganesha as a gift. She said she wasn't married. she felt it was inappropriate and addressed him as Mr.II 54 . Ronald asked her to address him by his first name. Tell them the difference between intentional learning and incidental learning.Chapter Two Objectives In this chapter. Avoid discussing sensitive issues such as politics. the students have learned to:    Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. color. Ronald agreed. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. Tell the students that spoken English should be free from grammatical mistakes. These should not be perceived as bribe. Avoid the local language. Give students reading exercises such as passages that contain conversations involving two or more people. Tell the students to speak English on a regular basis to improve their conversation skills. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. After the second meeting.

kkk. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. Name any four reasons why English is important to us. The speaker should use appropriate words or vocabulary.II 55 . so that others cannot understand. No. The passage implies that if a student studies for an exam. The speaker should not speak too fast. 2. Ans. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme . 3. The different features of spoken English are:     The speaker should be able to speak clear English so that the listener is able to understand it. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. it will help create a very good impression about the organization.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. and connecting with the audience. lll. Many of us are not able to speak English because of lack of practice. Why? Ans. Your presentation should be crisp and effective. Solution to section 2. Writing English is difficult because you also need to worry about elements such as spellings. 4. The speaker should pronounce the word correctly. Care should be taken to speak slowly and use the correct grammar and pronunciation. or too slow. It is necessary for social prestige and respect. What are the different features of spoken English? Ans. You should always establish good eye contact with the audience. and formatting. he is practicing iii. so that others get bored. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. clear voice. such as attending interviews and conducting presentations. punctuation. They are also important for success in different professional situations. Is spoken English difficult. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. spoken English is not difficult. Knowledge of the English language is of great importance because of the following reasons:     It is useful to get a good job. jjj. Practice enhances the confidence level and improves effectiveness. Your body language must be an additional support to ensure effective communication. Tell them to improve upon their weaknesses by working on the following points:      You should always speak politely with other members of the organization. It is important to learn it to pursue further studies abroad. Why do many of us find it difficult to speak in English? Ans. You should be confident about the topic. It is important to know English in order to try for a job in other countries. The seminar must be impressive in terms of content and presentation style.3 (a) 1. It is easier as compared to writing.

tired of learning ttt.II 56 . Highly motivated Solution to section 2. (True/False/Unknown) Ans. Einstein thought that they were in trouble. Highly motivated rrr. impulsion 3. False vvv. When the professor had asked a difficult question. As Hans listened to the lecture of Einstein. unmotivated sss.3 (b) 1. According to the passage. In the passage "motivation" means mmm. True ©NIIT Coordinator Guide – Personality Development Programme . a. a. The question asked by the professor was such that Hans had no idea of it. neglect ppp. in need of learning Ans. one must be qqq. dread nnn. in order to learn by intentional learning. True www. impulsion Ans. Say whether the following statements are true. false or unknown. uuu. (True/False/Unknown) Ans. repulsion ooo.Ans. incidental learning 2. he understood it well (True/False/Unknown) Ans. d.

xxx. sense of humor h. sense of humor Ans. true f. Yes. modesty dddd. i. b. Amusing bbbb. (True/False/Unknown) Ans. space travel. Einstein was tired and was not in a position to deliver a lecture. interest in space travel eeee.” ©NIIT Coordinator Guide – Personality Development Programme . What did Einstein study? Ans. What kind of story is this? zzz. False 2. Did Hans perform well? Pick out words from the story in support of your answer. and joined in the applause at the end. curiosity ffff. Why did Hans give lecture in place of Einstein? Ans. Einstein studied Science. g. These words were first spoken by Einstein (True/False/Unknown) Ans. False yyy. fictional aaaa. "It is a pleasure to drive a genius like you". Which of the following qualities made him a great scientist? cccc. 49. Hans delivered a lecture in place of Einstein. interest in space travel d. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. true Ans.II 57 . c. Hans performed well. Ans. So. Answer the following in a phrase or sentence each. They left the university with Hans driving. and television. He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy.

William Gilbert Grace had a splendid physique.j. What was Hans's reply to the question of the professor? Ans. He was sixty-seven years old. In fact. He received a testimonial and a letter of congratulation from the Prince of Wales. He had an attractive personality with strong features and long black beard. and E.) Solutions 50. In what aspect. He belonged to a family with a cricket background. ©NIIT Coordinator Guide – Personality Development Programme . 6 feet and 2 inches in height. the answers have been researched by using the Internet. had presence of mind (Because the passage for the below section is not available in the Student Guide. had presence of mind jjjj. In that year. Dr. William Grace died on October 25. His highest score in tests was 344 runs. Describe the physical appearance of William Gilbert Grace in a line or two. should the credit go to Grace regarding the game of cricket? Ans. They also were cricket players. He was enthusiastic about cricket from the tender age of six. c. Grace's career was 1895. In addition. William was actively engaged in first class cricket. He had an attack of cerebral hemorrhage a few days before his death. Grace. had memorized Einstein's lecture iiii. William Grace found himself in an atmosphere charged with cricket. Hans laughed and replied to the professor that the question was not at all difficult. His father and uncles were enthusiastic about the game as his elder brothers Henry.II 58 . He was a tall man. Grace scored nearly 55000 runs with an average of 43 runs per match. did not let Einstein down Ans. He held the record for the highest individual score for many years. o. 1915. Ans. he scored 2. k. The most remarkable year for Dr. he was a fast bowler. What is the record of Grace as a batsman and bowler? Ans. How did he consider cricket? Ans. Alfred. William Gilbert Grace was the greatest and most attractive personality in cricket. n. l. What happened to him? Ans. m. he chose cricket for a profession. He scored 100 runs or more on 121 occasions.346 runs and also completed his hundredth first class century. Einstein called Hans a genius because he: gggg. Although he was a doctor. it was so easy that even his driver could answer it. He was the first one to score a triple century in first class cricket. He was about 70 kg in weight. M. impersonated Einstein hhhh.

She sings well. Can you describe that picture? 7. Sugar is available freely in the market Ans. 2. Isn't it? Ans. Ans. He discusses politics. Sugar is available for free in the market. 9. 3. 1. Can you describe about that picture? Ans. Ans. Ans. They sing very well. He couldn’t stay with the class. My sister is getting her ears pierced this evening. He has not given his final exams yet. It is raining very heavily. My sister is getting her ears bored this evening. He has not yet appeared for his final exams.II 59 . Ans. He discusses about politics Ans. They sings very well. 8. Ans. ©NIIT Coordinator Guide – Personality Development Programme .Solution to Section 2. She sings well. He couldn't cope up with the class. Identify the error and correct the same.4 The sentences given below are examples of sentences with common errors. 4. 6. Rain is coming very heavily. Doesn’t she? 5.

II 60 . ©NIIT Coordinator Guide – Personality Development Programme .10. Ans. The teacher is giving a lecture. The teacher is delivering a lecture.

He ______ (seldom) exceeds 40 mph. Appropriate choice of vocabulary. Sting is a _______ (marvelous) singer. I am a fan of France Gall. Right order of sentences in a paragraph. Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. Ice-cream sales rose ________ (steep) last August. ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. 58. Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. it is important for them to learn correct grammar. It _______(rare) barks. she's got _______ (beautiful) songs as well. Explain the importance of redrafting a document. Explain to the students the importance of proper grammatical usage while writing a document. you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. and using correct grammar.Chapter Three Objectives In this chapter. This will help them in various tasks. Jimmy has got a ________ (tremendous) collection of stones. Discuss their views and share with them the various ways in which they can improve their writing skills. You cannot acquire good writing skills in one attempt. 52. Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. 53. 60. ask them to do the following exercise. Ask them to redraft their document according to that checklist. 54. Tell the students about subskills such as using the correct sequence of words in a sentence. Although IT professionals do not emphasize on the use of grammar. To become a good professional. correct grammar usage is an important and basic subskill of writing. using simple and appropriate words. My dog is very ________ (silent). I hope it can be mended _____ (cheap). Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . For example. There was a _______(sudden) increase in sales. 57. such as preparing presentations. Explain to them the importance of good writing skills. Correct usage of grammar.II 61 . Writing includes several other fields or subskills. My old car broke down yesterday. "I particularly like all these _______(bright) colors in your paintings". he whispered _______ (soft). 59. Writing needs a lot of practice. Ask the students to write their views on improving writing skills. He broke the news to her _______ (gentle). Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. Introduce the features of good writing skills. Out of all the subskills. Proper format. the students have learned to:     Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. Proper usage of punctuation marks. The subskills are:       Right order of words in a sentence. My father drives ________ (slow). Provide the students with a checklist to help them redraft documents. She not only sings _______(beautiful). Then. you can use the following approach:     Initiate a classroom session by defining writing skills. 56. 55.

3. The different subskills in writing are:         Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. 2. Ans. 6. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. Then. 8. 11. Style. 2. whereas the language of writing consists mainly of complete sentences. Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document. ©NIIT Coordinator Guide – Personality Development Programme . 9. to combine sentences. Grammar: Helps to ensure that the document is grammatically correct. 7. 10. What are the differences between the language of speech and the language of writing? Ans. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. give them the following checklist for evaluating their report: S. Coherence: Helps to identify the appropriate usage of connectors. Mention the different subskills in writing. The differences between the language of speech and the language of writing are:  The language of speech consists mostly of broken utterances. and phrases. No. 5. such as but.Ask students to prepare a report on any topic. 4. It also helps to ensure that the sentences are able to convey the complete meaning. Sections 3. and which. 1.II 62 . Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. format. Discuss the importance of each one of them. that.6 1. 12. words. Cohesion: Helps to identify the completeness of a sentence or a paragraph.

   

In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.

3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.

4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:

   

Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.

5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.

6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.

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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.

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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:

  

Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.

Certain steps that can help an individual in improving his writing skills are:

    

Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar

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Present: If I had time. Correct: When I came home. Provide the students with a sample letter. Introduce the students to paragraph writing. format. such as first of all. Explain to students the differences between formal and the informal letters. Instruct the students to use appropriate vocabulary and correct punctuation. discuss the tips to achieve coherence and cohesion in a paragraph. Errors in Subject . explain to the students the use of various linking words and phrases. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. Instruct the students to identify the features of a good paragraph. Explain to them the importance of linking devices in a paragraph. I would have done it yesterday. language. Errors in Conditional Sentences Future: If I have time. Share tips to help them overcome these problems and improve their letter writing. Discuss the problems they may face. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are:     Errors in Verb Tense Incorrect: When I came home. Instruct them to identify the layout. based on format. In addition. and on the other hand. Tell the students about the importance of grammatical accuracy while writing. you can use the following approach:       Initiate a classroom session by giving a brief introduction on writing skills. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. You can discuss some of the errors that the students generally make while writing. whereas. content. as given in the Additional Inputs section. consequently. and length of the letter.Verb Agreement Incorrect: There is many reasons why I can't help you. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. the children still didn't finish dinner. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. Explain to them the importance of layout and format of a letter. Discuss the importance of organization of the body of the letter. the students have learned to:   Write paragraphs Write letters Focus Areas To conduct this session. For this. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . Errors in Tense formation Incorrect: He throwed it out the window. and organizational pattern of a letter. In addition.Chapter Four Objectives In this chapter. the children still hadn't finished dinner. I would do it now. Explain to the students the shortcomings in their paragraph writing. Correct: He threw it out of the window. if any. such as coherence and cohesion. Introduce letter writing to the students. Instruct the students to write letters on specific topics to check their progress. List the restrictions imposed when writing formal letters. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. Also.II 66 . Past: If I had time. Explain to them what paragraphs are and why are they required. Correct: There are many reasons why I can't help you. Discuss the guidelines for letter writing. I will do it tomorrow.

Incorrect: The more you practice. An adjective describes a noun and answers the ‘what kind’ question. whether it is formal or informal. Incorrect: The busier you become. but a few of the class is here. check if the correct form has been used.II 67 . Correct: The more you practice. Jane. this one is better. (How does she cook?) This exercise is relatively easy. If you are applying for a job in an organization. Errors in Parallel Comparisons In parallel comparisons. lesser time you have for reading. the better you will get. Correct: She looked very good. Alice. Correct: The young man writes badly. it should be informal. ©NIIT Coordinator Guide – Personality Development Programme . Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad.  Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well. Errors of Illogical Comparatives Check comparisons to make sure they make sense. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. and me .  Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English:  Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. it should be formal. Correct: Everyone on the project has to attend the meeting. Example: She cooks well. and I . Example: She is a good cook. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. Incorrect: Of the two books.Fred.were late. (How easy?) Most adverbs are formed by adding -ly to the adjective. Incorrect: Everyone on the project have to attend the meeting. but a few of the class are here.were late.Object Incorrect: All of us . Incorrect: That is the most important of any other reason. Errors in Pronoun Subject .Fred. Correct: The busier you become. the less time you have for reading. Correct: All of us . Alice. Correct: Texas is bigger than any other state in the United States. this one is best. Correct: That is the most important reason. Incorrect: Texas is bigger than any state in the United States.   Guidelines for Writing Letters Use the following tips to write a letter:  Identify the nature of letter. Make sure the correct form has been used. Correct: John is absent. Correct: Of the two books. For example. if you are writing a letter to your relative. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. you will get better. Jane.

Closing: It includes the conclusion or the summary of the message.   Identify the nature of language and style to be used in the letter. E-mail etiquette: • • Do not use letters in uppercase. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. ©NIIT Coordinator Guide – Personality Development Programme . Proofread and check spellings before sending the message. Security and privacy: • • •  Use the 'Bcc' field for multiple recipients. This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. Avoid using angry or offensive language. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. If you are writing an informal letter. Use business English. Avoid describing legal or controversial issues. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening.II 68 . Ask the students to draft a letter and then assess their progress based on the following parameters:      Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. The header contains the recipients' addresses. For example. Avoid describing highly confidential issues. Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages:  Clarity: • • • • • • •  Use an appropriate subject line. 'Bcc' field: 'Bcc' stands for blind carbon copy. The organization of the body of the letter is also very important. Identify an appropriate length for the letter. Detailing: This is the actual content or body of the message. 'Cc' field: 'Cc' stands for carbon copy. Use an appropriate greeting. if you are writing a formal letter. Use standard font and color. Quote accurate data/facts. For example. formal letters should be precise and to the point. The following parts are included in the body of the letter: • •  The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. while the body comprises the main message. you can use abbreviations and symbols. The header of the e-mail message contains the following fields:      'To' field: The recipients' e-mail IDs are written here. Keep the message short and simple. do not use abbreviations and symbols. The layout of the letter makes the first impression on the receiver of the letter.

Avoid humor. b. What is a topic sentence? Why it is important? Ans. and sarcasm. Do not send e-mail messages to discuss confidential matters such as disciplinary action. and emotions. easily readable bits. jokes. ©NIIT Coordinator Guide – Personality Development Programme . It is important because all the sentences in the paragraph are directly related to it. Avoid using chat language. It is used to arrange content into small. and personal complaints about coworkers. A Paragraph is a group of sentences. A topic sentence is the sentence in a paragraph that explains the main idea. conflicts. What is a paragraph? Ans. Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a.II 69 . acronyms.• • • • Avoid sending spam or unsolicited mass mails. A paragraph revolves around one main idea.

E-mail and Post are similar in some respects but different in others Ans. and whereas. The receiver can use the information sent by e-mail and can manage the data easily. My aunt bakes a turkey and fills it with stuffing. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. In my family everyone brings a special dish for the thanksgiving meal. Sending mails by post may be expensive. sweet potatoes and cranberry sauce. 2. In both email and post. 6. 4. the information received can be forwarded to another destination with some addition in the content. This organization of data is not possible in the case of post. and at least four pies. What is coherence? How is coherence achieved in a paragraph? Ans. It is also an important feature of paragraph writing. 3.1 Write paragraphs on the following topics: 1. d. Cohesion means unity of thought. and at the end of the day we are as stuffed (full) as the turkey. 62. 67. Everyone eats more than usual. Thanks giving is a family celebration. What is cohesion? Why is cohesion important in a paragraph? Ans. e. For example. They help establish a relationship between two sentences. On this day the Americans remember the first thanksgiving feast of the early American colonists. salads. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph.II 70 . large information can be sent from one place to another. and at least four pies. depending on the distance and the quantity of information being communicated. ©NIIT Coordinator Guide – Personality Development Programme . They prepare many traditional foods such as turkey. E-mail and post are different means of communication. on the other hand. Coherence means logicality. 2. My aunt bakes a turkey and fills it with stuffing. 64. Linking devices are words or phrases that are used to connect two or more sentences. They are similar in some respects but differ in others. My relatives also make vegetables. e-mails are free of cost but post is not. Thanks giving is a family celebration. On this day the Americans remember the first thanksgiving feast of the early American colonists. salads. In my family everyone brings a special dish for the thanksgiving meal. 63. 66. Ans. However. Examples of linking devices are first of all. The sentences should be arranged in the following order: 1. They prepare many traditional foods such as turkey. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. What are linking devices? Why are they important? Ans. In addition. 65. Solutions to Section 4. It is an important feature of paragraph writing. The content that is sent or received may be formal or informal.c. sweet potatoes and cranberry sauce. the speed at which e-mail is transferred from one place to another is much faster than post. a mixture of bread and spices. a mixture of bread and spices. Later. 7. Everyone eats more than usual. 5. 61. and at the end of the day we are as stuffed (full) as the turkey.5. My relatives also make vegetables. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense.

data can be managed more easily in e-mail. E-mail and Telephone differ in many ways Ans. The transmission speed of the telephone is very high as compared to the transmission speed of post. the person can hear the voice of the other person whereas in post. Email is preferable for many reasons Ans. Post is cheaper but slower than fax. The usage of telephone is more convenient as compared to e-mail. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. you need a fax number to identify the fax machine at the receiver's end. Telephone communication is entirely different from that of a post Ans.II 71 . e-mails enable us to send large amounts of data and stored it for future reference. Ans. because of its speed and broadcasting ability. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. Post and fax are different in several respects. 5. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form. Fax also converts messages into electric signals that can travel through telephone lines. A message sent through post is delivered to the receiver in many days. In addition. there is direct one-to-one interaction. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. However. persons can only read the messages written by the sender. To send a fax. E-mail is a much better medium of communication in comparison with other transmission methods. A message sent through post needs a postal address to reach its destination 4. whereas a message sent through fax is delivered within a few minutes. In a telephonic conversation. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. 7. However. The telephone and post are different means of communication. In telephonic communication. whereas fax provides electronic communication. e-mail can be shared among various users efficiently and effectively. Post provides simple communication. 6.5. In contrast. City Public School R. The telephone and fax are similar to each other in many aspects. post allows you to send and receive a large quantity of information. which is not possible in the case of telephone. They both provide a moderate level of security. which can be transmitted over the line. Both fax and e-mail are modern means of communication but are different from each other is several aspects.K. Telephone and fax share certain common features Ans. Both telephone and fax use telephone lines to send and receive messages. Two fax machines are required to send and receive messages. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . Both e-mail and the telephone are means of communication but differ in many ways. Electronic communication. Fax is very different from an email Ans.2 1. The telephone converts sound signals into electric signals. It is very easy to manage data because e-mail enables you to send the same information to different users easily. Solutions to Section 4. the transmission speed is slow as compared to fax. The transmission speed for both is very high. In e-mail. Post and Fax are different in many respects Ans.2. E-mail can carry files in the form of attachments. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. 3. E-mail allows various users to send large amounts of information to the other users.

Delhi. Due to nonavailability of pure drinking water. Supply of water is very irregular and inadequate. south Delhi. Our school is going to hold an annual function on 25th Sep. Yours faithfully. spacious. Heaps of dirt keeps lying on the streets. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. are left to rot and stink. Ans. inhabited mostly by low-income groups.II 72 . particularly. colonies like Nandnagri.The District Collector Delhi Subject: School Annual Function invitation Sir. Thanking you. which are more cleaner. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. James School Leader 2. Our principal will preside over the function. These are areas where VIPs and the rich reside. Your presence shall be a source of inspiration to the students. It will be a privilege for us to have you as our chief guest for the annual function. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . is not paying equal attention in providing civic amenities to the residents of different parts of the city. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. the residents have become easy victims of water-borne diseases. It is unfortunate that the Municipal Corporation. There are certain parts of New Delhi. In contrast. I am James. school leader of the City Public School. The drains are open and keep overflowing with garbage and dirt. The Principal will read out the annual report highlighting the achievements of the school in academics and sports. The residents fear outbreak of diseases anytime. 2005. and greener due to regular maintenance. I hope you be able to spare some precious time from your busy schedule and grace the occasion.

Unfortunately. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones.Sc.3. Adhiraj Singh B. which belongs to Parul of B.II 73 . I. My roll number is 0234567. Subject: Received wrong set of certificates Sir. a student of XYZ College. IT (II) year examination. IT (II) year Roll No. I request you to ask the concerned staff to send my certificate as soon as possible. Adhiraj Singh. I have received the certificates for Roll Number 134567. 0234567 ©NIIT Coordinator Guide – Personality Development Programme . had appeared in the B.Sc. I am facing a great amount of inconvenience due to the nonavailability of my certificates. I have submitted Parul Sharma's certificate in the university office. Yours faithfully.Sc. IT (I) year. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi. Ans.

This would have made lot of difference. Hope you are doing fine. In addition. Fortunately. My new session will be starting in the month of April. I will be able to meet all my requirements if you can send me Rs. Ans. please do come and meet me. Yours lovingly. I need to purchase stationery. 2005 My dear Dad. course in Faridabad. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. I came to know from your brother that you are staying in a hostel. Our session has started and I too am trying to adjust to the new life. 2. Firstly. as we would have enjoyed our college life as we enjoyed our school days. You will be glad to know that the results of the annual examination are out and I have passed with distinction. Do take good care of yourself. John ©NIIT Coordinator Guide – Personality Development Programme . Ans. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B. In case you get time. Mata Gujri Hostel Balawala Dehradun 14 sep.E. I need to buy certain books and submit the fees for the new session. I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. . Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons. Rest is fine here and please do reply as soon as possible. Imagine you are staying in a hostel. But I really wish we were in the same college. Yours affectionately.II 74 . For this. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. course. so you must be feeling homesick. The first few days are tough. This is the first time you have been staying away from home.4. I can’t wait to meet you during the upcoming vacations. I have made a few friends.E. XYZ 5. How are you? I hope all of you are doing well at home.000/-.

©NIIT Coordinator Guide – Personality Development Programme . the students have learned to:     Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. you can use the following approach:    Initiate a classroom discussion by explaining the importance of reading in our daily lives. Explain the importance of reading and how it can improve one’s personality. Explain to the students that reading involves comprehending and understanding a written document. Then. they should also concentrate on nonverbal signals. underlines. Understanding nonverbal signals. Explain the difference between direct and indirect speech while reading. Discuss what is reading and what are the various types of reading. making comparisons.II 75 .Chapter Five Objectives In this chapter. Explain to the students.    Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. the students should read the complete text slowly and carefully to identify the relevant information. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section. the students should be able to understand the purpose and general content of the text. ask them to attempt the relevant questions. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. Ask the students to take a reading ability test by reading the comprehension given in Section 5. In this process. and asking questions. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. Tell the students that reading refers to the ability of understanding any written language and is central to any profession. However. This skill is utilized more than the other communication skills of writing and speaking. Anticipating and determining the meaning of words. Tell them how reading improves one's perception and develops the thinking process. the benefits of the ability to read well. This process is known as scanning. Tell the students that effective reading can be understood as a scientific process that involves:      Skimming and scanning. Understanding the paragraph structure. they can go for surface level reading when reading for pleasure. It also involves drawing inferences. These include elements such as fonts. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas.4. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time. italics. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. After skimming. bold typeface. Understanding the text structure. and various layout features.

an adjective. On an average. the students should look for the following clues and indications:     Determining the word class: Understand if the word is a verb. Most texts start with a title and sometimes a subtitle. which can also be used within a paragraph. and summary. Determining the relation: Understand the relation. paragraphs contain between 75 to 150 words. What is reading? Ans. if any. Captions: Represent comments on figures. Each paragraph deals with one aspect of the subject. The conclusion part puts the subject matter in the right perspective. examples. or an adverb. or section. or section. Paragraphs are linked in a logical way by link words. The number of sentences and words in a paragraph depends on the subject. ©NIIT Coordinator Guide – Personality Development Programme . each paragraph can have its own subtitle. Determining the function of the word: Understand the function of the word in the sentence. chapter. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. between that word and a word that is familiar to them. a noun. paragraphs.II 76 . Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences. therefore. or an explanation of a particular section or chapter. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. explanations. A paragraph consists of the following parts:    The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. These sentences may contain arguments. Reading means understanding text.These layout features are:     Heading: Refers to the title at the top of a document. details. Understanding the Structure of Text The structure of a text consists of various parts. Figures: Represent pictorial representation of an idea or a concept. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. The introduction part mostly informs the reader about the content of the document. It is an important part of communication. Subheading: Presents a brief summary. The second part: Consists of sentences that develop the main idea of the paragraph. and other supporting evidences. such as title. The heading indicates the subject matter being discussed in a particular document. To anticipate the meaning of a word. page. an introduction. that is. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. how is it related to the other words in the sentence.

and critical evaluation of the relevant content. surface level reading and deeper level reading.2. Reading has many advantages. "make the best of the opportunities". such as preparing for examinations. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). To help students determine what to read and how to read. Who will be able to make the best of the opportunities? Ans. What does the phrase. So. interpretation. gaining information. Reading is important to understand any piece of text.    Ans. 6. refer to? Ans. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. Deeper level reading involves concept forming. Reading is of two types. What are the different kinds of reading? Ans. we make notes. Surface level reading is done mainly for pleasure. it is not considered as reading. 4. Usually. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities. Reading is done for a variety of purposes. learning a subject. Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. Solutions to Check your Progress 2 1. To encourage students develop a reading habit. 4. Why is reading important? Ans. 3. and seeking pleasure. Loud reading seldom leads to understanding the content. Reading is an important communication skill. They are: Ans. 5. B ©NIIT Coordinator Guide – Personality Development Programme .         Ans. Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. 2.II 77 . The two purposes of this lecture are: Ans. according to the author. Why is loud reading not 'reading'? Ans. 3. Who.

Yes. ©NIIT Coordinator Guide – Personality Development Programme . you will be able to write more impressively. For writing impressively. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. We develop concepts.Presentation and Public Speaking. magazines. 10. Slide2 supports this view. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text. Refer to Unit 7. Indians have the good opportunity for exposure to the native variety of language. Do you agree with the view. Yes. 12. For both these requirements. Reading a novel helps us to develop a wider area of perception and a coherent thought process. one should have a deeper understanding of the topic and a good vocabulary. Why? Ans. By developing your reading habits. How does reading a novel improve one's personality? Ans. you can improve your vocabulary. the speaker emphasizes the need for exposure to the native variety of English to non-natives.We do not develop concepts. and a whole lot of other things. which leads to an improved personality. Why does the speaker say that reading is a good source of entertainment? Ans.II 78 . reading is a must. As a result. Yes. 9. Does the speaker emphasize the need for exposure to the native variety of English? Ans. 11. Yes. We read newspapers. This is because getting the reading material in printed manner in the native language is very easy. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. I do agree with the view that reading helps improve writing skills. Yes. 7. 8. the passage suggests that reading helps to improve writing skills. Do Indians have a good opportunity for exposure to native variety of language? How? Ans. We read textbooks and other related books. Printed books in the native language are easily available and are within the reach of a common man.

16.' Why was Mohandas impressed by the Sheik? Ans. In addition.. Can you add to the list? Ans. ©NIIT Coordinator Guide – Personality Development Programme . Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. 'Sheik had a bad reputation. What did the Sheik advice Mohandas? Ans. Sheik advised Mohandas to eat meat if he wished to grow tall and strong.13. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression. 14. Mohandas was impressed by Sheik because he was tall and strong. according to the author. 'He was not against eating meat. 15. 17. One should not read without interest because the reader will not be able to understand the piece of text in such a situation. Mohandas was against telling a lie to his mother. Reading improves our personality and general awareness. 3. Why? Ans. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully.. Solutions to Check your Progress 3 1. People should read newspapers and magazines on a day-to-day basis. people who regularly read newspapers. Which benefit of reading.' What was Mohandas against? Ans. These two aspects help in maintaining good social interaction. As a result. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. The development of thinking processes is a benefit of reading that is not known to most people. Name some material that people need to read on a day-to-day basis? Ans. is not known to many people? Ans. Why should one not read without interest? Ans.II 79 . 2. the reader will not be able to recall the text when he or she needs it. What does the speaker suggest to the students to read. yet he was much impressed by Sheik.

Against whom were the Indians fighting? For what? Ans. The Congress held a meeting in Kakinada in 1923. How the experiment was conducted by the Wright Brothers an important event? Ans. Who bought a ticket for Nehru? Ans. Write the letters indicating the six true statements in your answer book. 4. Ans. What did the Congress do in Kakinada in 1923? Ans. The Wright brothers made the first aeroplane in 1903.II 80 . Solutions to Check your Progress 5 1. What was the important thing the Wright Brothers did in 1903? Ans. canvas. People who had put up the exhibition bought a ticket for Nehru. 3. which are related to the passage. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. Mohandas stole money to buy cigarettes. 5. Indians were fighting against the British to gain freedom. 2. How was the plane made by the Wright Brothers different from the modern planes? Ans. 3. Who was the little girl in the story? Ans. The little girl in the story was Durgabai. These are among the six sentences. and wire.4. Solutions to Check your Progress 4 1. which agree with the statements in the passage. The plane made by the Wright brothers was made up of wood. The planes of today are made up of Magnalium. 2. The experiment conducted by the Wright brothers enabled humans to fly. Solutions to Check your Progress 6 Read the following sentences. Why did Mohandas have to steal money? Ans.

They said that they will not to go to the computer center from the following day. ©NIIT Coordinator Guide – Personality Development Programme . Mary requested me to lift that bag for her. 5. 3. 1. 7. He said. They said." Ans. 6. Govind asked me if I had paid his fee the previous day. Peter said. The child said. "I hate to go late. "Can you kindly lift this bag for me. Sita said." Ans.II 81 . 4. "Why have you given me only 3 marks for this answer?" Ans. "We do not go to the computer center from tomorrow. Peter asked me to show him the way to Lal Bagh. "Did you pay my fee yesterday?" Ans. He admitted that he hates to go late.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech. The child exclaimed that it was a long snake. Mary said. "Will you please show me the way to Lal Bagh. Sita asked me why I had given her only 3 marks for that answer. 2." Ans." Ans. "Oh! What a long snake!" Ans. Govind said.

4 1. ©NIIT Coordinator Guide – Personality Development Programme . concerned with worldly rather than spiritual interests. relevant information or interconnection. the tangible substance that makes up a physical object. The officer ordered his subordinates to report by 5 o' clock in the morning. 10. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. also write the other possible meanings for the same word. A period marked by distinctive character or reckoned from a fixed point or event.II 82 . Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. have an emotional impact upon. The officer said to his subordinates. proceed. Solutions to Section 5. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. "All of you should submit the record notes by tomorrow evening. 9. presented. dignified manner or conduct.8. She rued the fact that she had answered all the questions incorrectly in the exam. given formally or officially. having an exaggerated sense of selfimportance. She said. A purposeful or industrious undertaking (especially one that requires effort or boldness). Burdened psychologically or mentally. Absence of light or illumination. given as a gift. Characteristic of false pride." Ans. Free from emotional agitation or nervous tension. "You should report by 5 o' clock in the morning. Absent-minded dreaming while awake. the state of being held in low esteem. to change location. "What a pity I have answered all the questions wrong in the exam!" Ans. The teacher said." Ans. Absence of moral or spiritual values. The teacher ordered all the students to submit the record notes by the following evening. express moral judgments. Ans. Secondly.

x. A deceptive manoeuvre (especially to avoid capture). according to Nehru. 3.II 83 . He was weak. ©NIIT Coordinator Guide – Personality Development Programme .' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. Characterized by absence of emotional agitation. 2. u. elevated in nature or style. Ans.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. q. Why was Nehru not able to convey everything that he wanted in his letter? tttt. to avoid being observed. vvvv. Live (in a certain place). Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. wwww. Ans. In prison one cannot write long letters. Completely clear and fine. The ten multiple choice type comprehension questions covering the entire text are: 69. s. quietly or secretly. who came to Karnasuvarna. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p. what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. w. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. ordinary men and women become heroes. and history becomes stirring and epoch-making. He did not have time to write uuuu. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. Letter was not sufficient to convey all his thoughts. r. The ten comprehension questions covering the entire text are: 68. v. and then even simple. t.

to discuss aa. Geetanjali ttttt. For touring India Ans. Who started the Russian Revolution? nnnnn. Jeanne d' Arc cc. Lenin dd. Kamla Nehru iiiii. Napoleon Bonaparte lllll. Letter was not sufficient to convey all his thoughts. Mussolini ppppp. Why did Hiuen Tsang come to India? xxxx. Lenin ooooo. For knowledge z. c. to give sermons ccccc. a. y. To whom is this letter addressed? fffff. d. Indira Gandhi ggggg. Godan ©NIIT Coordinator Guide – Personality Development Programme . Which is the most famous book of Nehru? rrrrr. The best way to distinguish between right and wrong is: bbbbb. to read Ans. c. For trade aaaaa.II 84 . a. to argue ddddd. My Experiments With Truth sssss. Sarojini Naidu Ans. to discuss eeeee. Abraham Lincoln qqqqq. Indira Gandhi bb. Indira Gandhi was inspired by the story of: jjjjj. For adventure yyyy. Mahatma Gandhi hhhhh. b. Stalin Ans. For knowledge zzzz. Jesus Christ kkkkk.Ans.Adolf Hitler Ans. The Discovery Of India uuuuu. Jeanne d' Arc mmmmm.

Ans. 1917 gg. The Discovery Of India ee. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. Ans. Sarojini Naidu Ans. 1914 Ans. he sent her invaluable advice and his blessings. and Mahatma Gandhi. 5. c. Naini prison. 1917 bbbbbb. Nehru reminded Indira of heroes such as Jeanne d’ Arc. Instead of the usual material presents. Indira Gandhi was born in the year: zzzzz. If she ever found herself in doubt. Like a good father. On her birthday. b. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. ©NIIT Coordinator Guide – Personality Development Programme . and told Indira that she should stay inspired by such people and serve her country. Andaman and Nicobar Islands eeeeee. she should never do anything in secret as if she had something to fear or hide. Lenin. None of these Ans. Write a paragraph on Nehru's love for his daughter based on this letter Ans. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. Tihar jail gggggg. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. Where was Nehru imprisoned? dddddd. Nehru himself wwwww. 1921 cccccc. Through this letter. Her mother yyyyy. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. 1923 aaaaaa. Nainital ffffff. he reaches out to her from the prison through a letter. c. Nainital 4. Write a summary of the letter without losing meaning of the text in about 150 words. Naini prison. it is evident that Nehru loved his daughter deeply. b. Bapuji xxxxx. the best friend of his daughter could be: vvvvv. Her mother ff. According to Nehru.II 85 .

6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:

  

This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.

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Chapter Six Objectives In this chapter, the students have learned to:

  

Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions

Focus Areas To conduct this session, you can use the following approach:

  

Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:

    

Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.

After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"

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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:

   

Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility

Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.

2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.

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who regains hope and faith in everything because finally a man waves back at him. who dislikes children because of his wife’s death. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. it was not true that the stranger did not like small children at all. Schwamm decides to board the train to wave at his child. who is very sensitive and emotional. What is the central idea of this short story. The stranger thought that the kid was the reason for his wife’s death.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. The girl collected her things. inspite of his past happenings. He loved his child a lot. ©NIIT Coordinator Guide – Personality Development Programme . The story revolves around a small kid. he went to a different city to board a train. Ans. The moral of this story is that determination is as important as taking the initiative to achieve a goal. The stranger. 4. Schwamm was a very loving and a kind-hearted father. and waved his hand in response to the small child. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy.II 89 . not even a single passenger from the train waved back. The train halted at Saharanpur. Ans. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. Comment on Schwamm as a loving father. boarded the train. subconsciously knows that his belief is baseless. The happiest person at the end of the story is Schwamm’s son. However. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. The stranger woke up early in the morning.3. develops feelings for the little boy and does the same just for the sake of his happiness. 5. The stranger hated children because his wife died while giving birth to their first child. The blind man started talking to the girl in a very friendly manner. said goodbye and got down at the station. and tries to fight it by going and waving back at Schwamm’s son. Write a critical appreciation of the short story in about 100 words. It tells us how little incidents can make huge changes in our life. Just to make his child happy. One man. Just for his child's sake. 6. Is there any message by the author? Ans. The father was keen to make his son happy. Solution to Section 6. Why did the stranger hate children? Did he really hate them? How do you know? Ans.

The school is reopening on August 1. Has Ram paid the telephone bill ? 2. Mary did not come to school today. Ans.Solution to Section 6. 2005. Ans. 1. Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme . When is the school reopening ? 4. Ans. Ram has not paid the telephone bill. Ans. Did Mary came to school today ? 3.5 Convert the following statements into interrogative sentences. The suicide bombers escaped from the police.II 90 .

Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. which helps in modifying the presentation according to the response of the audience. Explain each point adequately: Any point that may be new to the audience should be adequately explained. After the objectives have been clearly established. Body In the body. organize the material around the objectives. Inform the students about the importance of organizing a presentation. Tell the students that analysis must be carried out throughout the presentation. you can take the following approach:        Explain the various steps that the students should follow to create a successful presentation. Tell the students that further analysis of the audience in terms of age. Discuss the advantages and disadvantages of the various methods of presentation. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. Then. Tell the students that rehearsals must be conducted before delivering the final presentation. Structure the information properly: The information must have a logical structure and order. you need to:    Capture the attention of the audience: Use jokes. Explain to the students the importance of using visuals in a presentation. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section. or questions to capture the attention of the audience. Tell the students to follow the method with which they feel comfortable and confident. Preview key points: The key points of the presentation should be mentioned in the introduction. nationality.II 91 . you need to:     Limit the content to a few key points: The content of the presentation can be chunked into key points. ©NIIT Coordinator Guide – Personality Development Programme . Tell them how visuals can help them in making a presentation successful. The structure of a presentation consists of three parts:    Introduction Body Conclusion Introduction In the introduction. and background knowledge should be made before the presentation. sex. the students have learned to:    Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. Explain to the students the various methods of delivering a presentation. Explain the importance of body language while delivering a presentation. quotations. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. the objective of the presentation needs to be clear. Tell the students to use body language as an additional support. Writing a content outline before the presentation helps present a structured presentation. The content and the style of presentation should match the objectives. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. Discuss the structure of a presentation. brainstorm and collect all the relevant material. stories.Chapter Seven Objectives In this chapter. Each slide should contain a maximum of six points. They should look confident and establish good eye contact with the audience.

Evaluate the presentation on the basis of the following parameters: S.1 4.1 2.5 3 3. 1 1. Any doubts can be clarified at this time.II 92 .3 5.5 6 6.3 2.2 2. Ask the students to give a PowerPoint presentation.4 2.2 4 4. stress.1 2 2. Explain to the students that lack of performance does not necessarily mean lack of knowledge. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved.4 5.1 5. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success. Conclusion In the conclusion. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . you need to:    Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear. A logical flow will also help in easy transition from one topic to another. Encourage questions: Questions should be encouraged at the end of the presentation. however.1 3. lack of confidence and presentation skills can result in poor performance.1 6. audible voice Used correct pause.2 5. This also ensures a quick revision of the content.2 5 5. Ensure that the ideas keep flowing: One key point should lead to another. You might be having complete knowledge of a subject. No.

Posters: Posters are large sheets of hard paper and can be used to depict pictures. charts. Use effective strategies to remember the content. 7 7. They are cheap and affordable. Whiteboard: A whiteboard is similar to a blackboard. or diagrams that does not fit in the transparency are distributed to the audience as handouts. They are attractive to look at and are cost effective. Markers of different colors can be used on a whiteboard to write or highlight information on the board. They can be used more than once. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. or additional data. graphics.S. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text. the presenter can flip back to a previous page and refer to it. charts. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. Use visual aids appropriately. At any point of time. bullets. Prepare for the presentation well in advance. Dress appropriately. Common Visual Aids The commonly used visual aids are:        Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors. ©NIIT Coordinator Guide – Personality Development Programme . No.1 8 8. Handouts: Data in the form of figures. transparent plastic. types.II 93 . and styles in a presentation. font sizes. and are made of a thick.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. Follow certain guidelines while delivering the presentation. the students need to:       Structure the content logically.

II 94 .©NIIT Coordinator Guide – Personality Development Programme .

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