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Coordinator Guide – Personality Development Programme - II 1

CH A PT ER - SPEC IF IC IN PU T S: P A R T - I

Chapter One Objectives In this chapter, the students have learned to:

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Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning

Focus Areas To conduct this session, you can take the following approach:

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Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.

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Coordinator Guide – Personality Development Programme - II 2

Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.

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Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.

Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:

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Coordinator Guide – Personality Development Programme - II 3

David manually checked all the templates and gave suggestions to improve the usability of the templates. when displayed. David also suggested John to include some examples in the script. Only Ashish was authorized to install the audio software. Chris changed the pixel values of the buttons. The team members were assigned different roles and responsibilities. He also wrote the script for the project. to make it more effective. sidebars. Sheila made several phone calls to voice-over artists and fixed dates with them. For example. David gave John ideas to improve the readability of scripts. ©NIIT Coordinator Guide – Personality Development Programme . After the templates were finalized.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. Chris was busy coding for the course. He wrote a large volume of code and checked the templates several times for errors. Meanwhile. Sheila needed the audio software to edit the same. arrows. This project involved developing a course about the basics of HTML. John created the course by putting the content in the checked frames. did not overlap the button. As a result. read books. John asked Monica to modify some pictures. Team members from various departments where part of the project team. created the buttons.II 4 . John listened to the freshly-prepared audio and checked it against the script. and images for the frames. he suggested that the buttons should be placed a bit lower so that the correct answer. Monica. She asked Ashish to install it. The project plan was made and shared with all the stakeholders. who loves working with colors. John also shared the script with David. John also coordinated with Monicato discuss the various ideas for the kinds of images to include. He researched extensively on the Internet. He found a few mismatches and asked Sheila to rectify the errors. and then wrote the script. John also mailed Sheila the script for which the audio had to be recorded. divided the content into lessons.

as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization:           Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. voices. analyzing source systems and business requirements. interfaces for intranets. Illustrator. The content developer may design applications for various technical and commercial users. Network Administrator: A network administrator manages the network of the organization. ask the students to identify the roles involved. In some companies. websites. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. or help desk technicians. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. Web designers use software such as Photoshop. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. or sound effects. ISV partners. and the customers. Some of the other responsibilities include leading projects. Web banners. The system analyst helps the organization get the maximum benefit from its investment in equipment. A computer programmer may be required to use various computer languages. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. and Corel Draw. and maintaining detailed instructions. Sound engineers: A sound engineer mixes and synchronizes music. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. Fireworks. content developers provide technical support to end users. which are called programs. presales and services organizations. System administrators: A system administrator manages the hardware of computers and networks in a company. Content developers: A content developer is responsible for writing and modifying programs. The network administrator should be accessible at all times to solve problems related to networks. providing in-house software training. These programs specify instructions for computers to perform various functions.  ©NIIT Coordinator Guide – Personality Development Programme . and business processes. creating logical and physical data models. Some of the common responsibilities include installing and maintaining software.II 5 . Web designers: A Web designer designs Web pages. testing.Based on the given case study. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. In addition. identifying business rules. customer service engineers. Programmers: A programmer is responsible for writing. and other requirements for Web-related products. personnel. and working as client support representatives. the system administrator may also be responsible for providing training on support skills to the IT personnel. graphics.

Don is an avid sports person and has represented his college cricket team at the university level. Don is also good at supervising tasks because he has excellent monitoring skills. he is not confident about his communication skills and is not comfortable doing sales. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B.II 6 . and is currently working as a software developer at Technology Systems. He regularly organizes technical fests and seminars. Ans. However. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. If you have responded with a 'No' to most of these elements. Prepare a brief self-portrait of yourself for a professional career. While working at Smart Developers. He is very innovative and takes initiative in all the functions related to his field. He offers his support and advice when required. Ans. he won the first prize in technical writing. 2. ©NIIT Coordinator Guide – Personality Development Programme . Write about your short-term and long-term professional goals. He constantly evaluates his surroundings and analyzes situations.Solutions to Chapter One Questions 1. Short-term professional goals refer to the goals to be achieved within two to three years. He has also worked at Smart Developers as a technical writer for one year. your professional satisfaction level is low and you should look forward to improving your job conditions.Tech. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements.

create a table with three columns. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme . To prepare a self-improvement plan. as shown: S. Select your strengths from the following list (This is not an exhaustive list. These goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain. which achievement has given you immense satisfaction? What.):           Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5. what do you want most from your job? If you were granted a wish. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3.Long-term professional goals refer to the goals to be achieved after at least five years.II 7 . Ans. Ans. 1. List your strengths. 3. Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list. according to you.No. Long-term goals are derived from the vision of the person. List your weaknesses. Prepare a self-improvement plan for the next five years. Ans. 2. which job or position would you like to attain? In your past.):          Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4.

Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. and should have strong management skills. If you are single. A sample portrait is given below: Donna Bard is a kind hearted and honest girl.S. Ans. which talks about pursuing one’s dreams. She gets inspired by reading 'The Alchemist'. 17. She works hard and is known as a motivating team player. 2. 12. 5. If any feedback for improvement is given to her. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities.Tech. she tends to ignore her health care routine and this results in fatigue and depression. 13. you can create a word portrait of your prospective life partner by answering the following questions: 11. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. 20. 10. 16. What type of people irritate you? List the moral values that you abide by. 6. 18. List the minimum standard of performance that your prospective spouse should achieve. she accepts it gracefully and works towards removing her weaknesses. However. He should be an avid reader and should constantly update himself with new technologies. List negative personality traits that you don't want your spouse to have. 15. He should preferably be an M. She always strives to improve. he should enjoy participating in sports activities. 9. He should aim for a peaceful and prosperous life. prepare a portrait. He should have good leadership qualities. 14. He should always exude high energy levels. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. 8. 4. Similarly. She works as a manager in an organization. 7. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. ©NIIT Coordinator Guide – Personality Development Programme . Besides working hard. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. You can create your personal word portrait by answering the following questions: 1. 4.II 8 .No. He should always work towards building healthy professional and personal relationships. 5. She is disciplined and loyal towards her work. 3. describe yourself as well as your prospective life partner. 19.

To do this analysis. At this point. values. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. Tell the students that to target a suitable job. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. Ask the students to make a list of all the educational qualifications.Chapter Two Objectives In this chapter. which is common in all the organizations. This exercise will help the students assess their personality. ©NIIT Coordinator Guide – Personality Development Programme . start with discussing the screening and selection procedure. Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. you can take the following approach:       Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview.II 9 . They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. Tell the students that it helps to know the various characteristics of interviewers. the students have learned to:       Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. you can tell the students about the different types of interviews that are conducted. it is very important for them to analyze the job opportunity. The bio-data is the most important document in the interview. as given in the additional inputs section. Give the students a list of desirable qualities that organizations look for. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. To prepare students for the interview. projects. Tell the students that before they apply for any job. This information is provided for you in the additional inputs section. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. and abilities. it is necessary to analyze the job opportunity and ensure that it matches their expectations. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. skills. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. trainings taken. After this exercise. and special achievements as mentioned in their bio-data.

Mirror the interviewer's techniques. Type of work 12. Annual turnover 4. Position offered 10. always remember to:        Shake hands firmly with the interviewer. Ask such students to select another job opportunity article and repeat the exercise. attentive eye contact. After all the students have selected at least one job opportunity. Give a formal smile. Location 6. Others may find that the job opportunity does not seem to match their expectations. Give students time to research all information. ask them to select the job opportunity they think will match their expectations. Remuneration/perks 14. look at their self assessment and career planning analysis. tell them to fill in the information in front of the respective factor in the table. Agreement contract/service bond 15. Maintain regular. Competitors 8. Future plans of the company 7. Any news-making issue in the past 9.II 10 . and discuss the same with their friends. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. as shown: Expected Factors 1. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. Sit straight and alert. Relax! Don't rush through the interview. Instruct the students to draw a table with two columns. Qualities required 13. Then. Number of employees 5. Keep your hands on your lap. ask them to assess it keeping in mind the 15 factors given to them. Products and services 3. students who have been able to tap the job opportunity of their choice will be happy with the outcome. Job safety 11. ©NIIT Coordinator Guide – Personality Development Programme .Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. Background of the company 2. Tips on Body language During an interview. ask them to refer to the company's website and brochures to gather more information. Then. At the end of this exercise.

II 11 . A board interview: • • • • • •  A rotational interview: • • •  A walk-in interview: • •  A phone interview: • • • • •  A video interview: • • •  A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme . Is usually used to screen interviewees. and special software. Could involve walk-in interviews. a video camera. and occasionally. The various types of interviews are:  A one-on-one interview: • • • •  Is an interview between the interviewee and one interviewer. May be conducted for candidates residing in a different country or at distant locations. Is conducted over the phone.Types of Interviews Different types of interviews are used in different situations. Provides an interviewee several chances to present his/her abilities and skill set. Involves questions that are often framed beforehand. Has personnel representatives. Can be held for all posts and for all levels. Requires participants to appear for selection tests. Is an interview of a candidate by different interviewers separately. Is conducted by companies at the campuses of various colleges and universities. a psychologist in the interviewer panel. Is cost-efficient and less time-consuming. The number of interviewers may vary. Is an interview between one interviewee and a panel of two or more interviewers. managers. Involves questions that are asked on the area or field each interviewer represents. Involves presentations by companies who want to recruit the students. Usually involves each interviewer targeting a particular aspect of the interviewee's skills. an on-the-job specialist. Is usually used to screen interviewees. Has a set of fixed questions for all interviewees. and the cost that the organization wants to incur on the interview process. depending on the factors such as the job profile. Is conducted over the phone line by using a microphone. Can serve as a platform to check validity of information in the resume. Has a fixed evaluation scheme to assess the interviewees. Features a selection process that is based on the collective input of several people. May be scheduled or unscheduled. the time available. Involves direct assessment of the interviewee by the interviewer. Is a convenient and speedy method of recruitment. Is usually conducted by the government or large organizations.

The following guidelines needs to be followed while designing a bio-data:       Avoid spelling and typing errors. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A.1981. Faridabad (HR) 5. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam.present : Software Engineer : Vinay Yadav : 10. Use simple and concise sentences. 2. Marital status 11. Passed AISSCE AISSE B. Name 3.S.co. Give a consistent and symmetrical look.V. Surya Apartments. Surya Apartments. College Ambala. Use terms and phrases relevant to the industry.3092391 7. Here is a sample bio-data: Bio-Data 1. Prepare a good bio-data of yourself. Period From to : raovinay10@yahoo. Father's name 9. Occupation 10.24 First First First ©NIIT Coordinator Guide – Personality Development Programme . Address . Name of the post 2. 3. 81. Academic qualifications Sl.M. 21-D. Address . Date of birth. Faridabad (HR) 6. 24 : 410.66 78. Ans.V.A. Telephone numbers : 0129 . 21-D.II 12 .10.Engg.Tech % Marks Class 1. Faridabad D.in : Mr. Faridabad M. 14.Solutions to Chapter Two Questions 1.permanent : 410. E-mail ID 8. No. Add a cover letter or note mentioning the code number and other details specified in the advertisement. Limit the bio-data to two pages. Age 4. D.2 65.

Work experience: Sl.II 13 . and System Analysis and Design (SAD). Project work preparation: Most organizations focus on project work because it reflects your own work. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’. References : C. : Available on request. Extra-curricular activities : Played cricket at the university level. The topics can range from current events to technical topics. such as writing a technical paper or participating in seminars and technical competitions. 15. Special attainments: List down all your special achievements. such as:  Why did you choose this particular project?  What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone. You can practice group discussions with your friends and improve upon your communication skills. 20. logical reasoning tests.12. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. Personal attainments/distinctions : Organized technical fests and seminars. You can prepare for the preliminary written tests by using books that contain sample tests. and always mention if you have contributed to the advancement of any application during your training session. list down your learnings. aptitude tests. Won the first prize in technical writing.000/-pm 13. Here is a plan to prepare for an interview for a software engineer's post: 1. Oracle. and discuss them during your interview. 10. No. Prepare a brief description of your favorite subject or topic. Ans. ©NIIT Coordinator Guide – Personality Development Programme . Briefly write out a preparation plan for an interview for a software engineer's post. In addition. and an answer as to why you chose this topic. 2. Personal interview: To prepare for a personal interview round.000/. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. language tests. such as ‘Role of JAVA in the Internet’. C++. Date Signature 2. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds:    Preliminary written tests: This includes IQ tests. such as RDBMS and Operating Systems. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. and technical knowledge tests.pm Rs. 14. Group discussions: In the group discussion round. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. Professional skills 16. organizations ask candidates to discuss a specific topic among themselves.

Ans. and maintaining the software system.II 14 . Chemistry.Tech  Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system. A software professional may possess any of the following traits:                      Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . The qualifications and skills that will help you get selected for a job are:  Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics.3. Oracle. Maths College: B. Prepare a list of your strengths and weaknesses. C++. List your qualifications and skills that will help you get selected for a job. and System Analysis and Design (SAD) • 4. developing. Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C. Leadership quality : Handling different projects related to software systems. Principal accomplishments : Modeling. Ans.

Identify an appropriate career goal for yourself by matching your qualities to the job. Introduce yourself.Tech. : Managing different projects related to software systems. and I am aspiring to do an M. Vinay has identified a goal for his professional life. 6. I have done B. Because he has a strong technical experience and good interpersonal skills. Vinay plans to become a project manager in the next two to three years. Based on the above-mentioned qualities.Tech. C++. I am a person with a high degree of integrity and team spirit.Tech : 1 year of experience as a technical writer. ©NIIT Coordinator Guide – Personality Development Programme .   Interpersonal skills : Ability to analyze situations. Handling a team of seven software professionals. giving comprehensive information about yourself within two minutes. I have been brought up in a atmosphere where discipline and respect for elders is a way of life. : Designing a software system and writing code for different modules of the software system. and maintaining the software system. Ambala.5. Oracle. I believe strongly in values like honesty and hard work. Responsible for making high-quality software systems. developing. Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills  Skills related to job : C.M.II 15 . Engineering College. My name is Vinay Yadav and I am a software developer with Technologies System. Ans. Maths : B. and System Analysis and Design (SAD). from M. : Modeling. Chemistry. 3 years of experience as a S/W developer. Assume that Vinay possesses the following qualities:   Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics. Ans.

it will help divert their minds away from the stress and nervousness. ©NIIT Coordinator Guide – Personality Development Programme . Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity.   Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds. Explain to the students that failure in an interview should not dampen their spirits. They also have their own set of strengths and weaknesses. the students have learned to:    Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. such as by giving mock interviews. Discuss the ways by which the students can release stress. They will feel light and enthusiastic. They should follow a philosophical approach and start thinking of the next job opportunity. professional experiences. The questions can be related to their educational qualifications. ask them to get the summarized results of their self assessment and career planning analysis with them. Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. and the various interpersonal and job-related skills mentioned in the bio-data. ask the students to practice mock interviews with their friends. Explain to the students that if they are well prepared. Before the students give a mock interview.Chapter Three Objectives In this chapter. they can answer all the questions and can overcome any obstacle. you can take the following approach:   Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview.II 16 . In addition. Explain to the students that the other candidates appearing for the interview are also like them. if they interact with the fellow candidates. and they may not have answers to all the questions. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. and they should learn from such experiences.

The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4. His/her dress 19. Ability to use suitable closings 37. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme . Clarity of answers 31. His/her resume 22. Confidence level 28. 10. Promptness while answering 34. His/her posture 16. Eye contact level 25.The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. 7. His/her listening skills 40. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1. Clarity of introduction 13.II 17 .

I feel insecure and anxious about my future. they should also know about the questions that the interview committee may consider. 22. to be used if the students strongly disagree with the statement. I am apprehensive in handling responsibility. Tell the students that they can rate each statement by entering the number in the respective rating column. The ratings vary from 4.No. I feel a compulsive need to prove my worth. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. they will be judged on the points given above. The body language of the students will tell the interview committee about their nature and motivation level. Ask the students to create a table with seven columns. 23. 24. and failures. to be used if the students absolutely identify with the corresponding statement. Tell the students that besides knowing about the possible questions that can be asked during the interview. Give the students some statements that convey the behavior pattern of a person in a given condition. consider the following questions: 21. I feel anxious about undertaking new endeavors. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). I am very critical of any displeasing behavior around me. I blame myself for my mistakes. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. defeats. ask the students if they are feeling more comfortable facing the interviewer. to 0. they need to rate each statement from 0 to 4. 25. as shown: Personal Stress Index S. I am extremely impatient and get easily frustrated. 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. I wish for immediate appreciation and recognition. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. 26. This will help them assess their actual stress level. ©NIIT Coordinator Guide – Personality Development Programme . I find my life unfulfilling and meaningless. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. Accordingly.After the mock interviews.II 18 . For example. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. the interview committee will be able to determine if the candidates can work cordially. Tell the students that by judging their team building and coordinating skills.

Keep the scores of the students confidential and create an appropriate action plan for each student. ask them to add the ratings given to the 10 statements. A PSI of 5 or less indicates an exceptionally low level of stress.After the students have completed grading the statements. A PSI between 10 and 20 indicates a favorable level.II 19 . ©NIIT Coordinator Guide – Personality Development Programme . and a PSI between 20 and 40 indicates that the students need to be counseled.

Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. Instruct the students that they should not hesitate to give inputs regarding the existing projects. the canteen. This is because a favorable first impression can lead to several good opportunities. Feel secure and positive. such as the restroom. In addition. However. Explain to the students the positive effects of being enthusiastic. Such suggestions should be given only after prior consultation with seniors and colleagues.No. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . they will be able to get along with their colleagues easily. Familiarize yourself with the new surroundings. Do not make unsolicited comments and avoid politically incorrect language and humor. Do not hesitate to ask questions. such as: S. Familiarize yourself with the people who are introduced to you. the students have learned to:   Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. Explain to the students the importance of giving their best in the first assignment. give the students an assignment and ask them to complete it in a particular time. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. Arrive at the assigned time and report to the concerned person. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. Look confident and feel comfortable. general practices. This will give them an impressive start and enable them to rise faster in their careers. If they are full of enthusiasm. Clarify any doubts and seek information from your new colleagues or the HR personnel.II 20 . Use formal language. this attitude gets rubbed off on their colleagues. and protocol. Explore the building and find out the location of various departments and facilities. For this. Observe the students while they work on their respective assignments. On the first day at work:        Be punctual and report on time. Introduce yourself and engage in conversation with them. it always helps if they know what to expect throughout the day and how to conduct themselves. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. rules. They should try to know more about the parameters to evaluate performance and behavior. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. Wear a smile.Chapter Four Objectives In this chapter. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). There is usually not much work to be done on the very first day. They should be extra careful when interacting with others and handling a new project. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. Find out about the organization's rules and regulations. Overachieving the Targets Tell the students that they will be observed closely the first few days. Provide them with the tips given in the Additional Inputs section. discuss with them the evaluation process and then disclose the name of the best student. After they have completed the assignment. Ask if there is an official manual that provides such details. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. they need to follow the hierarchy protocol. and the coffee machine. you can take the following approach:      Initiate a classroom session by discussing with the students how they should spend their first day in office. and regulations of the organization should be kept reserved for a proper opportunity. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. Warn the students that the inputs or suggestions for the values. Be careful about what you say.

tell the students that it is not enough to simply achieve the targets. and extra efforts also affect their rating. Believe in prayers. Solutions to Chapter Four Questions 1. they should simply find clues to their problems with the help of these tips. Make a list of your qualities. Stay healthy and fit. give them the list of tips that will help them overcome their problem. Do not take feedback on your projects personally. Keep learning new things to boost your confidence. Tell them that the situations can be personal or professional. Therefore. Presence of team spirit will enable them to accomplish their project and organizational goals. Exhibit what you do best and teach it to others. Appreciate your qualities and be proud of them. If they feel low. This is because the lack of confidence in one area influences the other area. If they wish to secure a rating of five. Ask the students to list down situations where they may not feel confident. In addition. Short-term professional goals refer to the goals to be achieved within a span of two to three years. Ans. In addition. Always try to help others. Tell them that the tips apply to all situations. If the employees are enthusiastic.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. Accept feedback with a positive attitude. Pamper yourself. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. Explain to the students that their behavior. team participation. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. The list of statements is as follows:               Get your priorities straight. they should try to overachieve the targets and improve upon their past performances. they should not concentrate on only achieving the explicit targets. Think positive and talk positive. Do not underestimate yourself. After they have written the situations. new employees should strike a good rapport with their seniors and team members. Enthusiastic Team Player To create a good impression in an organization.II 21 . Recognize all of your accomplishments and make a list of them. These things need not necessarily be related to your job. It affects your personal and professional life. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. the client perceives the organization to be reliable and ready for tough assignments. List out your short-term and long-term goals in your professional life.

After you have identified your short-term and long-term goals. Long-term professional goals refer to the goals to be achieved after at least five years. Long-term goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain. If you have responded with a ‘No’ to most of these elements. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2. what do you want most from your job? If you were granted a wish.II 22 . which job or position would you like to attain? In your past. Ans.If you have responded with a 'Yes' to most of these elements. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . Prepare an action plan to achieve your goals. which achievement has given you immense satisfaction? What. Long-term goals are derived from the vision of the person. make an action plan to achieve these goals. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. you are satisfied with your current position and you should look forward to achieve your long-term professional goals. your professional satisfaction level is low and you should look forward to improving your job conditions. according to you.

Lack of time to enroll for the course and to study. 28. Remain in the current office for the next three to four years. if you have joined an organization as a software developer want to become a project manager. Devote two to three hours in a week for studying. list the possible obstacles against each point. 35. After you have identified the obstacles. Always support your team members and cooperate with them. 30. Start making your list of accomplishments and start working on the list of shortcomings. 40. Build a bond of trust and understanding with your team members. Take your first assignment very seriously and deliver your best. make a plan to remove them and start working as per the plan. allocate a deadline for each activity. This will reflect on your work and people will want you to work with them.Tech. In the next three years. Now. You can plan to remove your respective obstacles as follows: 42. The time span can be mentioned as follows: 32. Represent yourself as an enthusiastic and confident person. Take extra measures to perform better in your first assignment because it will help form a favorable first impression.For example.' The list can be as follows: 27. 31. 46. Make efforts to get noticed by always appearing confident and enthusiastic. In the next two years. This will help you continuously assess your performance status. Working on similar types of project again and again. Time span already given. raise the issue in an appropriate manner. If you are not comfortable about a specific aspect about the organization. If possible. 43. Discuss your goals with your family and seek their support. Write this list in the column 'How I plan to do. Acquire a position of a senior software engineer or a team leader. Family planning to relocate. Try to collect all the information related to your organization and understand the atmosphere of the organization. 41. 39. 36. Plan out a strategy to make a good impression on your first job. course. 44.' Then. The list of obstacles can be as follows: 37. Be ready to take on new challenges. Start handling two teams simultaneously. 29. Learn about the new technologies. Write the respective deadlines in the column 'When I plan to do'. Good leadership qualities to be identified. Ask your project manager to give you a chance to work in projects that involve new technologies. make a list of things to be done to reach that level. Make efforts to get noticed in your team. study with a friend who is doing the same course.II 23 . Acquire a Master's degree in Technology. You can use the following strategy to make a good first impression:       Utilize your first day in office in getting familiar with your colleagues and the office environment. 3. Now. In the next three years. Ans. Take the long pending leaves and get yourself enrolled for the M. ©NIIT Coordinator Guide – Personality Development Programme . 38. Always be ready for any opportunity and make sure to give your best performance. 34. 33. write that it in the column 'What I plan to do. 45. This will lead you and your team towards success. Always appear enthusiastic and full of confidence. Continuous process. Ask your team members and seniors about the performance evaluation procedure. Heavy competition.

ask them to list other tasks that might not be important. This will help them be enthusiastic and increase their confidence level. Explain the difference between important and urgent work. Tell the students to keep the final list with them for future reference.Chapter Five Objectives In this chapter. students should prioritize their tasks. or not urgent. Again. In addition. In addition. thereby ignoring the important ones. even after investing all their energy. however. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . Any delay will result in loss of energy and enthusiasm. Adherence to commitments always boosts confidence. To accomplish their tasks efficiently. lack of time can result in poor performance. a person should categorize it as important. After they have made the list. they should set their own deadline and work towards achieving it. urgent. if not managed properly.II 24 . advertising this belief will help in creating a positive environment around you. the students have learned to:      Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. On the other hand. As a result. If a deadline has not been given for an assignment. Therefore. ask them if they are utilizing all their skills and abilities. Then. This can cause self doubt and depression. you can take the following approach:        Initiate a classroom session by asking the students to list their skills and capabilities. it is important to manage the various tasks and complete them within the specified time. Therefore. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. Urgent work need not be important. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. not important. They should be practical and reasonable while planning their work. This will enable them and their team to enjoy their accomplishments. Now. Tell the students that they should always fulfill their commitments. They will stay active and full of energy throughout the day. Explain to the students that being physically fit will help them maintain good health and perform optimally. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. important work. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. You may have complete knowledge of a task. It is necessary to think well about yourself if you want others to think well about you. one should take care to complete all urgent work on time. Tell the students that planning should immediately be followed by implementation. but need to be performed in the future. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. To manage a task. Urgent work needs immediate attention and provides less time for execution. their performance goes down and they feel depressed because they could not complete the important work. Inform the students that they should not keep unrealistic targets because it might result in setbacks. can become urgent after some time. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. ask them to prioritize in order of execution.

II 25 . However. Tell the students that if they are healthy. In addition. John needs to work on the following aspects:  Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. Once in a week. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. Ans. most of us tend to ignore the beauty around us. Ask the students to describe their health care routine. assess yourself and list down the good qualities that you possess. Entertain your spirit. Following is a sample list of qualities possessed by John:    Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. This will help in boosting your confidence on a regular basis. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. Solutions to Chapter Five Questions 1. factors such as enthusiasm. Follow healthy eating habits. Tell the students that they can take care of themselves if they follow these health tips. 2. and consult a dietician for further guidance. This will help you remain organized. After a hard day at work and going through several daily chores. Give the students the following list of tips. Many people tend to ignore these factors. You can do this exercise anywhere and at any time of the day. The appreciation and encouragement act as motivators and increase his potential. This enables him to accomplish the tasks in a proper manner and within the specified time. In addition. How do you propose to overcome the deficient potentials? Ans. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. He sets realistic goals. they will be full of life and vitality. ©NIIT Coordinator Guide – Personality Development Programme .Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. This list will help them remain healthy and active while coping with a busy work schedule:       Take 10 deep breaths. ask the students to list the various physical problems they face while working. This beauty can be the nature or some good work going on in your neighborhood. This will help them accept new challenges and perform better. John makes commitments and works sincerely towards meeting the deadlines. have an organic fruit everyday. Besides being assessed on your educational and professional standards by others. Making commitments: After setting the priorities. and physical fitness should also be recognized. Few get the time to exercise or play a physical sport. Admire yourself. Do not skip meals. positive attitude. Make a list of all the tasks. Perform small exercises. List out your qualities among the potentials given in this module. Now. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. When we talk about education and profession. The result will be surprising because most of the students will realize that they have not gone for a health check for years. ask them to write the last time they went for a health check. It also enables you to relax your nerves. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. This process will help them assess their real potential. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. Setting priorities with practical approach: John sets his priorities before starting any work. they will be able to manage their responsibilities in the specified time. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies.

©NIIT Coordinator Guide – Personality Development Programme . he will share the schedule with his team members and his seniors. This will help increase his physical fitness. set up a fitness routine. John can take the following steps to overcome his weaknesses:   He will consult the physical trainer.II 26 . This results in loss of energy and enthusiasm. He will ensure that all projects are executed on time. and follow it regularly. Time gap between planning and execution of project: John tends to delay the execution of planned projects. To ensure success.

Delegate work to others: Identify tasks that can be delegated. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. Multitask: Do more than one task at a time. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. and taking sufficient breaks when performing a lengthy task. Every day. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. He diligently responds to all the forwarded mails from friends and colleagues. Then. avoid delaying task execution. He does not have time to pursue his hobbies and interests because he is in office during most weekends. ask them to prioritize the tasks and allocate a time period for each task. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. and pays attention to smallest of details. Tell the students that they can follow several tips to manage their time better. if any. prioritizing. they can use ‘To do’ lists. To create this list. They also help you prioritize tasks. You should keep referring to them during the day. She helps people around her and nurtures them because she believes in their potential. Work only on those tasks that cannot be delegated. if you can do so. However. committed. it is just that he cannot say ‘No'. He is not climbing up the corporate ladder even after three years in the organization. ©NIIT Coordinator Guide – Personality Development Programme . you can take the following approach:      Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. successful. which could otherwise throw work out of gear. she is completely down-to-earth and unassuming. without becoming distracted. If only he could learn how to rule his life instead of allowing other people to rule it. and popular person. They should maintain the time log on a daily or weekly basis. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. After reviewing the daily time log for four to five days. Refer to the Additional Inputs section to get information on the ‘To do’ lists. Tell the students that they should maintain a time log. This ensures that you are in a better position to manage the day ahead. At the end of the day. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. You can ask the students to use the format for time sheets given in the additional inputs section. By doing this exercise regularly. Ms Balanced is a smart. you can monitor the amount of time you spend on doing tasks. Failing to plan is equivalent to planning to fail. tell the students to adhere to the following guidelines to manage time effectively:      Plan and organize: Take out time for planning and organizing. At the same time. the students have learned to:    Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. they will be able to assess whether they have utilized the time well. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. His colleagues flock to his workstation because it is a good place to hang out. In addition. wherein they can write all the tasks to be done and allocate time based on the nature of the work. He would rather suffer himself than let his image suffer. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. they will not feel frustrated if they cannot complete specific tasks. Ask the students to make a list of tasks that they do in a day. he does not really like doing extra work. By listing the activities performed in a day and the time spent on each activity. such as planning. she plans for the known and the unknown. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time.II 27 . and then state the various guidelines that can be followed for effective time management.Chapter Six Objectives In this chapter. Maintaining a time log will enable them to assess their pattern and identify their problem areas. and avoid trying to be perfect in all the tasks undertaken. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. After discussing the two different personalities. Use time sheets: Time sheets can be analyzed to find ways for saving time.

and friends: Time management helps you restore the balance between work and leisure hours. assign some time for interruptions. Deadlines being met consistently: By prioritizing tasks and organizing schedules. you can make sure that deadlines are met regularly. Plan for tasks that have deadlines. Do not plan for 100 percent of your time. Prioritize all your tasks. you do not feel stressed. Allocate time for pending tasks. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. Always plan for less than 100 percent of your time. ©NIIT Coordinator Guide – Personality Development Programme . There are two types of 'To Do' lists:         Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do.   Conquer procrastination: To avoid procrastination. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. Update the list constantly. hobbies.II 28 . More time for family. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. This puts you in control. Handle interruptions well: When planning your activities. Tell the students that effective time management results in:      Ability to control one's activities: Effective time management helps you prioritize and organize your activities. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. 'To Do' lists and time sheets are the tools that you use to manage time. divide a task into a number of smaller tasks and start doing them one by one. Therefore.

Use a time sheet to track your time. 3. It helps you track your time and analyze whether you are spending your time productively. and use a 'To Do' list to plan your activities.II 29 . Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme .You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. To use a time sheet effectively: 1. 2. Analyze whether your time is being spent usefully. List your activities for a week or a fortnight.

They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. they should think of innovative ideas to manage time. These new ideas can help them manage time better and improve their performance. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. Tell the students that. There can be many more ideas based on the number and types of tasks listed by the students. based on their lifestyle and comfort level. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. For example. they can make phone calls while watching television. Ask students to think of ways to save time and still complete all the tasks for a specific day. During the weekend. While traveling for office. With every change in the daily routine. they can watch movies on TV while performing household chores. It is a continuous process. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also. Suggest to the students that the continuous time management process should not tire them.II 30 . and they can even pay off their bills online while listening to their favorite music.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. they can make a list of points to be discussed in a specific meeting. the time management schedule also gets altered. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. ©NIIT Coordinator Guide – Personality Development Programme . Now. As the changes occur in one's personal and professional lives. one should make a mental note of the change and try to manage the schedule accordingly. Tell them that they can refer to their personal time management survey form. They should enjoy this activity.

Ans. therefore. it took two hours. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. Prepare a time log for utilizing your time and note down your own reactions to your time management.II 31 . 4. The meeting had to be postponed for another hour.Solutions to Chapter Six Questions 1. 'Incomplete'. had to work upon another task and this activity got postponed for the next day. the second column will specify the task. 5. ©NIIT Coordinator Guide – Personality Development Programme . however. In addition. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored.' A sample time log is shown as follows: S. This resulted in delay in planning and executing the meeting.No. 6. Prepare a time log by listing the tasks to be done in a day. To create a time log. However. 2. In the fourth column. Based on the result derived. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. The first column will contain the serial number. Started to initiate a fun activity at work. specify the result as 'Completed'. and the third column will contain the time allotted for the corresponding task. Worked on the reports and cancelled going to the gym. 3. This delayed the rest of the activities. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time. This delayed the subsequent tasks. Skipped lunch for this reason. not all the colleagues were interested in continuing with it on the same day. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. create a table comprising four columns. or 'Not attended to. 1. You can also prepare a time log to manage your weekly or long-term tasks. These activities should be given equal importance. The module could have completed in an hour.

00 to 10. I will say 'No' to the tasks that do not contribute to my goals. Learning to say 'No' will help me save a lot of time. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues.00 to 11.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4.30 to 4. I plan to do the following:    I will have a practical approach towards work and will try to strive for excellence rather than perfection.30 to 2.30 A time commitment plan for Module 2 of the first semester of MCA. both planned and unplanned. Here is a sample list of weaknesses related to time management:    I try to do each and every task to perfection. I will involve my team members in my work.00 to 11.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme . This will help me save time.II 32 .30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1. Ans.30 11. This will help me achieve the targets on time and will enable others to learn and improve upon their performance.2.00 10. to be followed daily for 4 weeks.30 12. A time commitment plan for Module 1 of the first semester of MCA.30 to 5. This results in too much of work and effort. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues. is as follows: Time 9. Ans. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time. This results in an increased amount of work.30 to 3. To overcome my weaknesses. irrespective of the requirement.30 3.00 11.30 2. I will make team targets.30 to 1. Instead of making personal targets. is as follows: Time 9. 3. Identify your weaknesses related to time management and create a plan to overcome it. This unnecessarily delays the things and affects the complete schedule. to be followed daily for 12 weeks.30 to 12.00 to 10.

30 ©NIIT Coordinator Guide – Personality Development Programme .10.30 12.00 to 11.00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.II 33 .30 to 1.30 11.30 to 12.00 to 11.

For this. you should always be ready for feedback and criticism.Chapter Seven Objectives In this chapter. In addition. Tell the students that their personality grows along with them. If you are calm and composed. your family and friends can guide you. There are no specific aspects that determine a personality. Attaining a good personality depends upon various factors. Ignore specific feedback: Always identify the source of criticism. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . ignore the criticism. If a person criticizing you is doing it out of habit or frustration. The more knowledge they gain. you should not react instantly and reply by using harsh words. admit it instead of giving excuses. Absorb genuine feedback: If the reason behind criticism is improvement. you should work upon it. and resorting to emotional outbursts will only aggravate the situation. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. logical analysis. ignore it at once and move ahead. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. you should learn from your mistakes. Concentrate on how to gain from the criticism.II 34 . you should continuously assess your behavior and work on the shortcomings. you should never get defensive. you should learn to stay calm and ignore it. It includes various aspects of your lifestyle. Provide the students with the list of problems they can face while communicating with others. the better their personality will shape up. instead. Irrespective of the kind of feedback. Factors such as courage. You should always learn from your mistakes. Giving lame excuses will add up to your negative behavior. offering arguments. you are in a better position to assess the situation. Make it a learning experience: There is always something to learn from criticism. gaining knowledge is futile if the students cannot express themselves properly. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. you should work upon it and try to improve yourself. After you have identified the reason. However. they should observe their surroundings and interact with learned people. you should reply through your work. Acknowledge the reason: If the reason behind criticism is competition. Take corrective action: Instead of getting depressed or developing an inferiority complex. Suggest that they should gain knowledge by reading content related to their field of work. If it is a genuine criticism. To improve your personality. Raising your voice. If more than one person is making a similar comment. Do not react instantly: Reacting instantly to criticism will only show your insecurity. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. Students can use the following ways to accept feedback and criticism gracefully:         Accept your mistakes: If you have made a mistake. you can take the following approach:    Initiate a classroom session by explaining the importance of a good personality. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. For this. discuss it at length and get to know about the reason. If the criticism is about behavior or habits. They should keep themselves updated with their field of work and current affairs. they should work upon improving their verbal and nonverbal communication skills. the students have learned to:     Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. If it is out of jealousy. If the reason behind criticism is jealousy. you should look at the possible reason and work on it. and successful experiences can also help in increasing their confidence level.

They can narrate or describe an incident. The difference between flat and modulated voice is similar to the difference between bland and spicy food. For this. therefore. The students should practice voice modulation to depict the emotions properly. The inability to make an eye contact is regarded as a sign of uncertainty. Now. ask the students to narrate the same in front of the class. it is necessary for a person to depict his emotions and feelings effectively through his voice. Listeners tend to pay more attention to facial and body expressions. Verbal communication is based only on voice. your verbal communication should be consistent with your body language. and. The students can use the following tips to improve upon their nonverbal communication:   Use eye contact when communicating. Here is a list of some of the problems that the students may have faced when recording their narration:    They were unable to make it sound interesting because they had to express themselves only through voice. you also need to improve upon your nonverbal communication skills. and body language. a person with a positive frame of mind is more comfortable making gestures while communicating. a person should be knowledgeable and an effective communicator. they were unable to induce the dramatic effects like various emotions and sound effects. Use hand and face expressions to enhance the expression of what you are talking about. ask them to list down the problems they faced in both cases.II 35 . The students should improve upon their vocabulary and grammar to make a good impact on others. and language. Therefore. Based on their reply. nonverbal communication is also an integral part of communication. Therefore. The use ratio of these three factors in any communication is 7%. Here is a list of some of the problems that the students may have faced when narrating their story in the class:   The students were unable to make eye contact with the rest of the class. form a list of common problems faced by students. In addition.To have a good personality. it is best conveyed through eye contact. Therefore. it is necessary to inculcate positive attitude for effective communication. they will be able to express the same. volume. The following tips will help the students improve upon their verbal communication skills:    When recording. Due to the lack of knowledge of vocabulary and grammar. verbal and nonverbal. Communication depends upon three factors: words. A good vocabulary is necessary for effective speaking. 38%. ©NIIT Coordinator Guide – Personality Development Programme . Ask students to record their voice in isolation. 55% respectively. Because some students were not able to modulate their voice. If a person wants to convey sincerity in his or her intentions. There are two types of communication skills. Then. If they are able to feel the emotions. voice modulation. Verbal communication skills consist of tone. The students were nervous and felt stiffness in their body when facing the class. tone. the students were unable to convey the correct meaning of the story. the students should think of the scenario they are depicting and should bring emotions in their body.

©NIIT Coordinator Guide – Personality Development Programme . The additional qualities that can help you enhance your personality are:      Enthusiasm: Being enthusiastic accentuates your personality. Avoid heavy make-up and jewelry: Women should never over-do their make-up.II 36 . I can utilize the time spent traveling to and from office for reading. I will create a time management log and will keep a record of all the tasks to be done along with their time frame. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. Nails: Nails should be clean and clipped. Solutions to Chapter Seven Questions 1. Shows respect for the organization. Do not wear sports shoes to the workplace. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. Clothes should not be too loose or tight. odorless pair of socks that match the color of your shoes. they should neatly trim the same. Apart from the above nine qualities mentioned on personality development. they should ensure that it does not chip. I will think of new ideas to improve my time management skills. If they sport a moustache or a beard. add a few more qualities that are helpful for total personality development. Use a mouthwash. Facial hair: Men should be freshly shaved. The hairstyle should be neat. Beware of food that may leave a bad odor. Shoes: Wear comfortable. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. Wear a clean. They should not be faded or torn. Ans. Ans. well-fitting shoes. people should also remember their failures and should learn from their mistakes.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming:         Clean and well-fitted garments: The clothes that one wears to work should be clean. Use a deodorant. If they wear nail polish. Makes colleagues feel comfortable about working with you. Use a breath mint if necessary. 2. Women should file their nails. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. Ambitious people always stand out to achieve their goals and this quality develops their personality. Open to criticism: Besides making a list of achievements. Wear shoes that match the occasion. Hair: Hair should be clean and neatly trimmed. This will help me assess my time management skills and identify my time wasters. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. they should be of the correct size. They should wear minimum jewelry to the workplace. Body odor: Take a bath daily and look fresh. Within a month. This helps them develop their personality. The various benefits of good personal grooming are:     Helps establish credibility and gain the trust and confidence of peers and supervisors. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. Here is a sample list of shortcomings related to personality:        Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings. I should be updated with the knowledge related to my field. This change should reflect in my personality in one or two months. This quality is an aggressive form of being confident and is crucial for having a good personality. Dental hygiene: Brush your teeth regularly. Clarity of thought and vision reflects on your personality and therefore improves it. Then. Gives a feeling of self confidence.

This routine will help me stay active and lively. I should be able to see a difference in two or three months. I will acquire a health care routine based on my working style and food habits.II 37 . I will also learn some exercises to help improve my blood circulation and oxygen circulation. ©NIIT Coordinator Guide – Personality Development Programme .

feelings. These three behavior styles are present in every human being. nature of work. They can become sarcastic. Hygienic factors do not lead to improved performance. They do not express their views. but can affect performance if they are not present. There are three types of human behavior styles depicted by different people in different conditions and circumstances. the performance of a person is influenced by various factors. The characteristics of people having aggressive behavior are:   They can be directly or indirectly aggressive. interesting and challenging work. company policy and administration. factors such as salary. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. they should know about some fundamental truths related to human relations. they should have the knowledge of dealing with people. and advancement for growth are motivational factors. On the other hand. company policy. and motivational factors satisfy the psychological needs. you can take the following approach:      Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. According to this theory. and working conditions are hygienic factors. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. The characteristics of people having submissive behavior are:    They do not stand up for themselves. Aggressive. the students have learned to:     Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. You can assess a person's personality by determining a person's dominant behavior style. to achieve success in personal and professional lives. If they express their views. However. such as salary. and opportunities for creative work. they do it in a cautious and mild manner. However. Tell the students that in order to deal with and manage people. Tell the students that hygienic factors satisfy the animal needs. motivational factors lead to improved performance. You can discuss the various behavior styles. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. Some people manage to strike a balance between all the three styles and use these styles according to the situation. These problems can fall into three categories: the first person is right and the other is wrong. Tell the students about the model approach that they should follow to resolve problems related to human relations. and concerns. communication. or both the persons are partly right. promotion prospects. People having aggressive behavior have little or no concern for other people's ideas. they act and react differently to their environment. ©NIIT Coordinator Guide – Personality Development Programme . and ability to lead people.Chapter Eight Objectives In this chapter. personality. These styles are Submissive. each person has one behavior style as the dominant one. Explain Maslow's hierarchy of needs theory. the other person is right and the first person is wrong. and Assertive. while factors such as achievement. People are generally never fully satisfied and no one is perfect. All humans are unique and different. people in search of something always remain active because they are motivated.II 38 . Explain to the students that they should be able to overcome such difference of opinions and build good human relations. Satisfied and content people become inactive. Out of these factors. Abraham Maslow has explained that a man is never fully satisfied. Tell the students that in any kind of job. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. Tell the students about Herzberg's motivation-hygiene theory. These facts will help students look at human relations in a better way. Understanding these styles will help you decide how to deal with different people. recognition. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. According to this theory. Therefore. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. as given in the Additional Inputs section.

. 7.. what do you think. 10.II 39 .. I believe that . People having assertive behavior express and pursue their own views. It's nothing to do with me..just do it. 5. but. They are confident and have a positive attitude. I would like to. they respect the right of other people to express their views. That's stupid… What can we do to resolve this problem. 2.. It's only my opinion.. 8. but. and feelings. I am sorry to take up your time. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S. They can get verbally hostile or abusive. Would you be upset if we. They express their views directly but not at the expense of others.No. 6. Behavior ©NIIT Coordinator Guide – Personality Development Programme . 4.. 9.. ideas. I will be happy to answer your question.   They sometimes adopt a patronizing attitude. its all your fault.. At the same time. They respect the self and others. The characteristics of people having assertive behavior are:      They are honest with themselves and others. 3. Statement Don't ask questions. and feelings. After I finish this work. Now.. 1. They are able to negotiate and compromise. ideas. They blame others for problems and mistakes...

In any conversation. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. It makes the other person feel important. He appreciates the efforts made by others. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. a consultant at Red Sky Inc. 2. He tends to make work-related decisions on his own without discussing it with his team. He should involve his team members in planning activities because this will give them a sense of belonging. Sometimes. He admits mistakes easily and tries not to have an argument to prove his point. upright.. This will make them feel special. and this results in dull presentations. ©NIIT Coordinator Guide – Personality Development Programme . which has already been proved wrong. If he enters in an argument with anyone. he listens carefully to people. therefore. He avoids making personal contacts with colleagues. Ans. He tries to avoid an argument. He should learn to stay calm if things are not happening as per plan. He should try to get to know his colleagues. He tries to be considerate and thoughtful in his behavior. he tries to reconcile as soon as possible. He tries to convince the person working with him that he considers that person honest. He needs to improve his presentation skills. needs to work on the following points to improve his skills related to human engineering:     He is unable to put his ideas across in an interesting manner. Before asking another person to do something. Ans. he has limited knowledge about his colleagues. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. he looks from that person's point of view. Sam. and fair. he is unable to control his anger.Solutions to Chapter Eight Questions 1. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him.II 40 . possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively and criticize because these attempts are futile. a consultant working at Red Sky. John. List out your good qualities pertaining to Human Engineering.

Anita kept arguing. she had a bitter argument with her team members Grace and Tom. Some of these traits are innate but others can be developed with experience. At home and with her friends. Tell the students that their success will always be rated on the basis of the result achieved. her rating was average. Explain to the students that they can accomplish their tasks through organizational ability. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. However. and IQ. Her manager reviewed her work after a week and was impressed. She disagreed with him and started arguing. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. She studied software engineering at a highly rated engineering institute and won an award for her project. Anita began spreading rumors about Grace. Tom was taken aback because Anita had never asked him to send the document. He gave her a very positive feedback and showed her work to the Head of Department. Explain to the students that to develop a good personality. They can improve their general intelligence by improving their vocabulary. she told her team members about what had happened and spoke of the manager very rudely. They rely on their own abilities and knowledge. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. the team felt that she was not a team player. Tell the students that a true professional should:  Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. This knowledge is gained through formal education and self education. and diligence. it is necessary to accomplish the task in order to be successful. you can take the following approach:      Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. Anita’s manager told her that he was very pleased with her work. good work ethics. Those who have practical knowledge of their area of work enjoy a distinct advantage. the students have learned to:     Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. During her first project. Tell the students that they should have immense willpower and ability to make their own way and walk through it. she completed her management diploma at a premier management institute and got a job in a top software development company. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. This general intelligence helps them stand out and make a mark for themselves. Therefore. during her appraisal. reading and writing skills. He explained why it was not feasible. After three months. She went to her manager and told him her idea.Chapter Nine Objectives In this chapter.II 41 . Anita was deemed the 'Star Performer of the Month'. She did not tell them the reason why he had not agreed with her idea. she had an idea that contradicted that of her immediate superior. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. The manager explained again in detail why the idea was not feasible. Because of this. After the meeting. Explain to the students that gaining specialized knowledge will help them succeed. Anita argued that Tom was the one who had not sent the document. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. Soon after. Then. they should also learn to develop these traits. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills.

List out some of the important principles of human engineering in which you are good at. 3. If he enters in an argument with anyone. Ans. Following is the list of important principles of human engineering that John should work upon:    He is unable to put his ideas across in an interesting manner. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively. a consultant working at Red Sky. Ans. Before asking another person to do something. He tries to avoid an argument.       Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. He tries to be considerate and thoughtful in his behavior. John. which have made him one of the most successful businesspersons in the world:    Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. he listens carefully to people.000 people. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. Continuous advancement: Gates always aims to introduce innovative products. He needs to improve upon his way of presentation. ©NIIT Coordinator Guide – Personality Development Programme . He started developing computer programs at the age of 13. he tries to reconcile as soon as possible. Microsoft Corporation is a leader in software services and solutions. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. he has the following three abilities. Ans. He tries to convince the person working with him that he considers that person to be honest. he is unable to control his anger. Prepare an action plan for improvement of those qualities. upright. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. He never waited for any external help and realized his dreams on his own. which has already been proved wrong. List out some of the important principles of human engineering in which you need improvement. He has complete knowledge of his own field and has common sense to make practical judgments. and this results in dull presentations. Today. and is present in 85 countries. employs 55. Bill Gates has all the characteristics of a successful person.84 billion for the fiscal year ending June 2004. and fair.II 42 . he looks from that person's point of view. In any conversation. Microsoft has a strong base of happy and satisfied customers. As a result. It makes the other person feel important. Sometimes. 2. This keeps his organization always at the top and in demand. he started a company along with his friend Paul Allen. Microsoft generated revenues worth US$36. He possesses strong work ethics and organizational skills. He tends to make work-related decisions on his own without discussing it with his team. chairman of Microsoft Corporation. He ensures that no chance to appreciate the other person is missed. Identify a successful role model and list two or three additional qualities other than those listed in this module. Besides having these qualities. He has the natural ability to comprehend difficult concepts and analyze them clearly. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. In 1975. My role model is Bill Gates. He admits mistakes easily and tries not to have an argument to prove his point.

He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards. He avoids making personal contacts with his colleagues. He should try to get to know about the people working with him more closely to make them feel special. Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts. He should involve his team members in planning the activities. He should learn to calm down if things are not happening his way. ©NIIT Coordinator Guide – Personality Development Programme . This results in people taking him for granted.II 43 . This will give them a sense of belonging. As a result. he knows little about them.       He is unable to make hard decisions related to people he works with.

Norming: In this stage. b. Storming: This is the argumentative phase. A team is a group of people working together towards a common goal. should also get along well with their seniors and team members. This is because collective effort is a must to ensure organizational success. Tell the students that they should be work well within a team.II 44 . They need to ensure a high team spirit to accomplish their project and organizational goals. an individual should be enthusiastic. besides being proficient in their field. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . and interest in extra-curricular activities. the students will be comfortable with each other and with the goal that they have decided upon to work together. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. Tell the students that successful IT professionals should be highly capable in managing human relations. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. Ask the students to form groups of six members each and perform the following activities:     Forming: In this stage. It is very important to manage time for meeting deadlines and taking on new assignments. they should also possess good written and verbal communication skills. To become a responsible and efficient member of a team. Ask students to resolve various issues and concerns pertaining to the team goals among themselves. Ask the students in each group to interact with each other to know each other better. IT professionals need to be eternal students and be in constant touch with new updates. Performing: In this stage. you can take the following approach:   Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. To express these knowledge skills. Tell the students that successful IT professionals know how to manage stress. To be successful.     Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. 47. In order to remain self motivated. Tell the students that they should possess the knowledge of their field of study. co-operative. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. interpersonal skills and abilities. Every member is an important part of the team and is responsible for its success. Tell the students that conflicts are bound to arise when individuals work together in a team. the students will start working together and giving good performance.Chapter Ten Objectives In this chapter. and committed. Team spirit can be promoted by sharing experiences and by being flexible. IT professionals should possess good health and a delightful mind. They should are able to comprehend difficult concepts and analyze them clearly. c. Answering the following questions will help them identify the reason of conflict and resolve it: a. the students have learned to:      Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. people get to know each other and make impressions. Some of these traits are generally innate. while other traits can be developed with experience and perseverance. Explain to the students that successful IT professionals have the ability to learn by themselves.

tell the students that to build relationships at work.Tell the students that people react differently in a conflict. ©NIIT Coordinator Guide – Personality Development Programme . Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. He has an intense look on his face at all times because he is always thinking about his work. Robert gets assistance from these same people . They don't fight over their point of view but try to settle the conflict within themselves. he forgets to greet them at times. After going through the preceding case study. Tell the students that avoiding such situations is not always helpful. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. Samuel notices Robert making friends with people from different teams and departments. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. He always has a cheery look on his face. extracts the best out of individual talents. Robert is as efficient a worker. Samuel decides that he will make an attempt to meet other people as well. being preoccupied with thoughts about work.II 45 . they must:    Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. Compromising: People with this style participate in a conflict in a reconciling manner. Accommodating: People with this style participate in a conflict but do not get affected by the result. His bright eyes and ready laugh make people want to be around him. As a result.they explain company policies to him and help him get accustomed to the office environment. Such people are actively involved in planning activities that can bring the team together.in the corridor or in the office library. He notices that the people he had been greeting are not keen to communicate with him. Robert becomes popular in his team. They tend to adapt to the scene that seems to be suitable for the whole team. Samuel is appreciated for being serious about his work from day one. Ask them to learn about the following conflicting styles and select their style:      Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. At times. if required Teamwork motivates individuals. they initiate conflicts and try to prove their point of view. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . Competing: People with this style actively participate in a conflict. However. On the other hand. and leads to creative solutions. Such people are aggressive in nature and usually bring out new points related to team activities.

Leads to creative solutions. Recognition and support for individual differences. Mutual support. Mutual cooperation and conflict resolution.The Difference Between a Group and a Team A group turns into a team when its members begin to have:     Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork:    Motivates individuals. Offer support and motivation on the basis of personal likes and dislikes. Do not listen to others' ideas and opinions. concern. Practices Hindering Teamwork A team suffers when its members:        Blame each other for failures.II 46 . Give priority to their tasks over the team tasks. Recognition and reward for team efforts. and trust. Extracts the best out of the individuals. Clearly established procedures. Do not share information. Active contribution by all members. ©NIIT Coordinator Guide – Personality Development Programme . Are not open to giving and receiving feedback. Provision for review and feedback on individual as well as team performance. Do not give their opinions. Sound leadership. Practices Aiding Teamwork Good teamwork requires:          Agreed-upon goals and clear objectives.

it involves interpreting and understanding. The client is very upset because the work does not match the requirements at all. To improve their listening skills. they will have more opportunities to succeed in life. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. Give the students a list of words and ask them to frame sentences by using those words in different contexts. Before the meeting. the training course looks more appropriate for undergraduates instead of office executives. This will help them in improving their communication skills and vocabulary. Then. tell them to present their views on the topic. Almost three quarters of the communication process involves listening. The client wants Jack to create an IT training course for office executives. Jack briefs his team. you can:       Introduce the topic by explaining the importance of communication skills in the modern world. and logical thinking are equally important in ensuring effective communication. Make sure that the students maintain a list of the new words they come across each day. Tell the students that if they have good communication skills. ask them to write on any topic of their choice. Listening is not the same as hearing. . and interested. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. and they work hard for two weeks. Carry forward the discussion stating that:          Listening is the most powerful tool of communication. it is the first step toward comprehension. Tell the students that listening carefully is one of the most important aspects of communication. instruct the students to take notes while watching television.SPEC IF IC IN PU T S: P A R T . This exercise can help in building a strong vocabulary. Now. the client is worried that the deadline cannot be met. Take notes. tell them that possessing effective communication skills is a prerequisite for personality development.CH A PT ER . Familiarity with a specific language might not be enough. bright. he makes all the preparations for the meeting. Instruct the students to create their own personality portrait. It will also prepare the students to participate in group discussions and interviews. Also. Ask questions and paraphrase. listening to the radio or lectures. In addition. Identify key points. The client is pleased to meet Jack because he appears to be enthusiastic. confidence. To improve their listening skills. Ask them to read books. Ask the students of possible reasons why Jack and his team blundered. Give the students an exercise on passage reading so that they can work on their reading habits. Explain that factors such as courage.II Chapter One Objectives In this chapter. newspapers. because writing is also important along with speaking and listening.II 47 . ©NIIT Coordinator Guide – Personality Development Programme . After two weeks. Listen actively. Jack presents the first version to the client. the students have learned to:   Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. This will help them build up their confidence. Avoid making any interruptions. The project had to be completed within a month. ask the students to: Control external and internal distractions. The client feels that Jack is the right person to handle the project. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. and magazines.

you need to consider the following elements:         Voice: Your voice reflects your mood and state of mind. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. and messages are taken when you receive a call for another person. Identify the caller: Ask for the name of the caller. understanding. Details of the person who received the call. if any. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. An effective message includes:        Date and time of the call. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. and friendly. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. Purpose of the call. This attitude is reflected in your voice. Watch for nonverbal cues. Speed: Speak slowly.   Be unprejudiced. Details of the caller. Composure: Remain calm while handling aggressive. take care of how you sound. Language: Use simple and straightforward language. ©NIIT Coordinator Guide – Personality Development Programme . Ask questions from self. So. Sit straight and breathe deeply. or agitated callers.II 48 . professional. Attitude: Be courteous. There are certain desirable procedures and protocols for using the telephone. Exchange information: Ask for and supply relevant facts and information to the caller. Receiving a Call There are five main steps in the process of receiving a call:      Greet the caller: Greet the caller and introduce yourself. helpful. Body language: Smile before making a call. Telephone Manners While speaking on the phone. Time for returning the call. Clarity: Express your words clearly. rude. End the call: Summarize the conversation and end the call on a pleasant note. Contact number of the caller. Requirements for future action.

Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. a person can have good language skills but may not be able to express his views to a group of people. It is necessary to speak in a variety of situations. This adds value to the communication skills. you can concentrate on the words being pronounced by the newsreader. The best way to improve vocabulary is to learn new words in different contexts.Solutions to Chapter One Questions Solutions to Check your Progress 1 1. If you want to pursue higher studies. Both set of skills are required.II 49 . One can acquire communication skills only by practice. students prefer teachers who are jovial and lively. This will make you more confident and comfortable with spoken language. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge. Solutions to Check your Progress 2 1. The three reasons are:    Communication skills are required to express our views to others. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. general awareness. Logical thought process: Good communication also includes a logical thought process activity. The following activities can help a person improve his or her communication skills. and the vocabulary. Communication skills are necessary for a person to express his or her views in any situation. Give any three reasons why it is important to improve communication skills? Ans.        Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability. What is the difference between language skills and communication skills? Ans. you need to participate in group discussions and personal interviews after you clear the entrance exam. For example. A person should be quick in reasoning and thinking. Communication can be improved by practicing certain activities on a daily basis. Developing a sense of humor: Sense of humor is another aspect that helps the communication process. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. How can communication skills be improved? Ans. Language skills denote the person's subjective knowledge. whereas communication skills involve the presentation of the subjective knowledge to the outside world. 2. ©NIIT Coordinator Guide – Personality Development Programme . Presence of mind helps a person think in a logical manner. For example. The difference between language skills and communication skills lies in the presentation of your ideas. Listening to news on the radio: Listening is the best way to improve the communication skills. For example. while listening to the radio.

Solutions to Check your Progress 3 1. Sentence: The car was pursued by helicopters. at all times c. so that a situation is successful. Sentence: Pursue Meaning: 1. Communication skills are the skills that enable a person to convey information so that it is received and understood well. Write two sentences by using each of the following words in two different meanings: balance. To give something to someone. and breakdown. He noticed a conflict in the dates of the two meetings. Solutions to Section 1. Sentence: Issue Meaning: 1. The English book is issued in your name. Meaning: 2. An incompatibility of dates or events. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . To follow someone or something. To be engaged in (a vocation or hobby. Division of something into smaller parts. Solutions to Check your Progress 4 1. issue. Meaning: 2.3. hardly ever d. To give several things equal amounts of information. time. A state where things are of equal weight or force. All oceans water is the same shade of blue a. conflict. Communication is a skill and can be improved upon only by practice.that's just a side issue. There are still balance payments due on him. Sentence: The old lady had to hold the railings to keep her balance. for example) Sentence: Conflict Meaning: 1. Sentence: There was a lot of conflict between him and his father. He is pursuing MCA from a recognized university. A failure to work or be successful. It is the ability to express our views and understand others' views. A subject or problem that people are thinking and talking about. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. Sentence: My car had a breakdown in the middle of the road.5 Passage 1 48. in all places b. Balance Meaning: 1. An active disagreement between people with opposing opinions or principles. or money.II 50 . Meaning: 2. Ans. Meaning: 2. Sentence: The rate of muscle protein breakdown was assessed. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. issues. Sentence: Breakdown Meaning: 1. Meaning: 2. What are communication skills? Ans. Can communication skills be developed by reading books on 'communication skills'? Why? Ans. Sentence: Don't worry about who will do it. pursue.

c. o. t. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. The main idea of this passage is q. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. c. f. Phytoplankton are m. s. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . infantile pleasures habits infantile pleasures patterns the number of siblings 3. Ans. red pigments in coastal waters k. b. g. sand color j. microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5.Ans.II 51 . Ans. z. r. Blue light is e. The social development of a child can be affected by y. at all times d. reflected light and yellow pigment from plant life Ans. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. v. a. blue pigment l. w. Ans. The main idea of this passage is that u. p. n. Ans. aa. b. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. children develop socially. reflected light and yellow pigment from plant life 4. d. continual scolding is not harmful to the child dd. Green water near coastlines is almost always caused by i. bb. b. One inference that can be drawn from this passage is that cc. x. h. Ans.

All of the above Home and school Playground and classroom Playground and home All of the above 5. c. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme . continual scolding inhibits healthy social development 4.ee. rr. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes. Where does the passage say the only child learns his social lessons? gg. nn. pp. mm. Totally Passage 3 1. b. ll.II 52 . qq. hh. Ans. jj. continual scolding has adverse effects on the disciplinarian Ans. Home life and the people who live with the child affect his development kk. d. Ans. This passage implies that victims of Alzheimer's disease may oo. Ans. continual scolding does not affect physical development ff. c. ii. incur personality and behavioral changes.

The cure for Alzheimer's disease is aaa. remember the answer to a question. which was already asked ©NIIT Coordinator Guide – Personality Development Programme . d. long-term care 5. drive a car Ans. Ans. there is no cure ddd. Ans. In the passage. bed rest bbb. uu.2. "debilitating" means ww. hospitalization ccc. yy. According to the passage. c. remember the answer to a question. to make feeble to make feeble capability to strengthen stamina 4. a. which was already asked ggg. zz. vv. walk fff. Symptoms of Alzheimer's disease include ss. xx.II 53 . a person with Alzheimer's disease might not be able to eee. b. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3. remain awake hhh. tt. long-term care Ans.

©NIIT Coordinator Guide – Personality Development Programme . Explain the different features of spoken English.II 54 . to initiate small talk. color. This will motivate the students and help them improve their vocabulary. race. After analyzing the preceding case study. Avoid the local language. the students have learned to:    Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. Ronald asked her to address him by his first name. Sheila asked whether they could ‘prepone’ the meeting.   Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. Find out if it is acceptable to give or receive gifts.Chapter Two Objectives In this chapter. It was decided that they should meet again after two days. Give students reading exercises such as passages that contain conversations involving two or more people. These should not be perceived as bribe. Sheila asked one of the middle-aged ladies what her husband did. Avoid discussing sensitive issues such as politics. etc. During lunch. He raised his eyebrows and looked at his colleagues in an embarrassed manner. She said she wasn't married. After lunch. Tell the students that spoken English should be free from grammatical mistakes. Ronald agreed. Smith. one learns that before you interact with a foreign client. After the second meeting. When they met. Arrange group discussions and presentations for the students and ask them to get actively involved in these. a client. Gestures and body movements can be perceived differently in different countries. This will help them in improving their conversation skills. This will help them in improving communication skills and gaining confidence. A desire to learn is a must. Explain how spoken English is different from written English. you can use the following approach:    Initiate a classroom session by explaining the basic components of communication skills in a conversation. ask them to answer the questions given in the relevant exercise. you need to:       Determine the degree of formality practiced at the workplace in the client's country. the meeting continued. Then. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. However. Tell the students to speak English on a regular basis to improve their conversation skills. When interacting with foreign clients. Ronald looked puzzled and asked what she meant. Use English or the client's language. it is important to know about their culture and work ethics. Tell them the difference between intentional learning and incidental learning. Sheila gave Ronald a silver Ganesha as a gift. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. she felt it was inappropriate and addressed him as Mr. The lady just looked away when Sheila asked her why she was not married. Ensure appropriate body language.

Knowledge of the English language is of great importance because of the following reasons:     It is useful to get a good job. jjj. he is practicing iii. so that others get bored. or too slow. Your body language must be an additional support to ensure effective communication. Your presentation should be crisp and effective. They are also important for success in different professional situations. Writing English is difficult because you also need to worry about elements such as spellings. kkk. Name any four reasons why English is important to us. You should always establish good eye contact with the audience. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. The passage implies that if a student studies for an exam. It is easier as compared to writing. spoken English is not difficult. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme .II 55 . It is necessary for social prestige and respect. Many of us are not able to speak English because of lack of practice. Tell them to improve upon their weaknesses by working on the following points:      You should always speak politely with other members of the organization. It is important to know English in order to try for a job in other countries. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. clear voice. Care should be taken to speak slowly and use the correct grammar and pronunciation. You should be confident about the topic. 2. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. The speaker should not speak too fast. It is important to learn it to pursue further studies abroad. Why do many of us find it difficult to speak in English? Ans. The speaker should pronounce the word correctly. and formatting. The seminar must be impressive in terms of content and presentation style. so that others cannot understand. Is spoken English difficult. lll. What are the different features of spoken English? Ans. Solution to section 2. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. No. 3. The speaker should use appropriate words or vocabulary.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. 4. The different features of spoken English are:     The speaker should be able to speak clear English so that the listener is able to understand it. and connecting with the audience. Why? Ans. Ans. it will help create a very good impression about the organization.3 (a) 1. Practice enhances the confidence level and improves effectiveness. punctuation. such as attending interviews and conducting presentations.

unmotivated sss. in need of learning Ans. False vvv. one must be qqq. in order to learn by intentional learning. uuu. The question asked by the professor was such that Hans had no idea of it. When the professor had asked a difficult question. Highly motivated rrr. (True/False/Unknown) Ans. Highly motivated Solution to section 2.II 56 . Say whether the following statements are true. neglect ppp.3 (b) 1. repulsion ooo. he understood it well (True/False/Unknown) Ans. (True/False/Unknown) Ans. Einstein thought that they were in trouble. impulsion Ans. dread nnn. a. impulsion 3. false or unknown. incidental learning 2. According to the passage. True www. a. True ©NIIT Coordinator Guide – Personality Development Programme . In the passage "motivation" means mmm. d. tired of learning ttt. As Hans listened to the lecture of Einstein.Ans.

II 57 . true f. (True/False/Unknown) Ans. Why did Hans give lecture in place of Einstein? Ans. and joined in the applause at the end. They left the university with Hans driving. c. Einstein was tired and was not in a position to deliver a lecture. Which of the following qualities made him a great scientist? cccc. Einstein studied Science. False 2. False yyy. Ans. sense of humor h. g. These words were first spoken by Einstein (True/False/Unknown) Ans. What kind of story is this? zzz. interest in space travel eeee. fictional aaaa. He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. modesty dddd. Hans delivered a lecture in place of Einstein. Hans performed well. i.” ©NIIT Coordinator Guide – Personality Development Programme . sense of humor Ans. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. and television. "It is a pleasure to drive a genius like you". curiosity ffff.xxx. space travel. So. true Ans. b. Did Hans perform well? Pick out words from the story in support of your answer. Yes. 49. What did Einstein study? Ans. Amusing bbbb. Answer the following in a phrase or sentence each. interest in space travel d.

Ans. ©NIIT Coordinator Guide – Personality Development Programme . n. What was Hans's reply to the question of the professor? Ans. he scored 2. In what aspect. the answers have been researched by using the Internet. In fact. l. His highest score in tests was 344 runs. impersonated Einstein hhhh. He held the record for the highest individual score for many years. What is the record of Grace as a batsman and bowler? Ans. He was a tall man. He scored 100 runs or more on 121 occasions. 6 feet and 2 inches in height. had presence of mind jjjj. William Grace found himself in an atmosphere charged with cricket. He had an attractive personality with strong features and long black beard. They also were cricket players. had presence of mind (Because the passage for the below section is not available in the Student Guide. Alfred. Grace scored nearly 55000 runs with an average of 43 runs per match. William was actively engaged in first class cricket. In that year.II 58 . Dr. He received a testimonial and a letter of congratulation from the Prince of Wales. He was the first one to score a triple century in first class cricket. Hans laughed and replied to the professor that the question was not at all difficult. did not let Einstein down Ans. Einstein called Hans a genius because he: gggg. He had an attack of cerebral hemorrhage a few days before his death. it was so easy that even his driver could answer it. Grace. and E. Although he was a doctor.j. He was enthusiastic about cricket from the tender age of six. What happened to him? Ans. His father and uncles were enthusiastic about the game as his elder brothers Henry. Grace's career was 1895. He belonged to a family with a cricket background.) Solutions 50. He was about 70 kg in weight. William Gilbert Grace had a splendid physique. c. m.346 runs and also completed his hundredth first class century. In addition. o. 1915. William Gilbert Grace was the greatest and most attractive personality in cricket. He was sixty-seven years old. M. had memorized Einstein's lecture iiii. he was a fast bowler. k. should the credit go to Grace regarding the game of cricket? Ans. How did he consider cricket? Ans. The most remarkable year for Dr. William Grace died on October 25. Describe the physical appearance of William Gilbert Grace in a line or two. he chose cricket for a profession.

1. 2. They sings very well. He has not yet appeared for his final exams. 9. Ans. Identify the error and correct the same. Sugar is available for free in the market. Ans. My sister is getting her ears bored this evening. Ans. Isn't it? Ans. 4. Can you describe about that picture? Ans. ©NIIT Coordinator Guide – Personality Development Programme . She sings well. My sister is getting her ears pierced this evening. He couldn't cope up with the class. Can you describe that picture? 7. 6. Doesn’t she? 5. She sings well. He has not given his final exams yet.Solution to Section 2. 3.II 59 . It is raining very heavily. He couldn’t stay with the class. They sing very well. 8.4 The sentences given below are examples of sentences with common errors. Sugar is available freely in the market Ans. He discusses politics. He discusses about politics Ans. Ans. Ans. Rain is coming very heavily.

10.II 60 . ©NIIT Coordinator Guide – Personality Development Programme . The teacher is giving a lecture. The teacher is delivering a lecture. Ans.

Tell the students about subskills such as using the correct sequence of words in a sentence. Provide the students with a checklist to help them redraft documents. My old car broke down yesterday. There was a _______(sudden) increase in sales. Writing includes several other fields or subskills. Sting is a _______ (marvelous) singer. Ice-cream sales rose ________ (steep) last August. the students have learned to:     Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. Introduce the features of good writing skills. Proper usage of punctuation marks. he whispered _______ (soft). "I particularly like all these _______(bright) colors in your paintings". It _______(rare) barks. Proper format. My dog is very ________ (silent). The subskills are:       Right order of words in a sentence. To become a good professional. I hope it can be mended _____ (cheap). Ask the students to write their views on improving writing skills. 60. This will help them in various tasks. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. Explain the importance of redrafting a document. 53. For example. and using correct grammar. She not only sings _______(beautiful). 57. Jimmy has got a ________ (tremendous) collection of stones. Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. 59. using simple and appropriate words. Right order of sentences in a paragraph. correct grammar usage is an important and basic subskill of writing. 55. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life.II 61 . 58. My father drives ________ (slow). you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. Explain to them the importance of good writing skills. Then. Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. ask them to do the following exercise. 52. He broke the news to her _______ (gentle). Appropriate choice of vocabulary. ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. such as preparing presentations. Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . she's got _______ (beautiful) songs as well. Discuss their views and share with them the various ways in which they can improve their writing skills. He ______ (seldom) exceeds 40 mph.Chapter Three Objectives In this chapter. Ask them to redraft their document according to that checklist. Writing needs a lot of practice. it is important for them to learn correct grammar. you can use the following approach:     Initiate a classroom session by defining writing skills. Out of all the subskills. Correct usage of grammar. Explain to the students the importance of proper grammatical usage while writing a document. 56. Although IT professionals do not emphasize on the use of grammar. 54. I am a fan of France Gall. You cannot acquire good writing skills in one attempt.

whereas the language of writing consists mainly of complete sentences. 5. Mention the different subskills in writing. format. 9. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. 1. Ans. What are the differences between the language of speech and the language of writing? Ans. 4. No. 12. The differences between the language of speech and the language of writing are:  The language of speech consists mostly of broken utterances. Cohesion: Helps to identify the completeness of a sentence or a paragraph. 3. 2. The different subskills in writing are:         Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. 6.II 62 . ©NIIT Coordinator Guide – Personality Development Programme . Then.Ask students to prepare a report on any topic. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document. and phrases. Style. 10. give them the following checklist for evaluating their report: S. such as but. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. Discuss the importance of each one of them. Coherence: Helps to identify the appropriate usage of connectors. words. Grammar: Helps to ensure that the document is grammatically correct. Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. 11. Sections 3. that. It also helps to ensure that the sentences are able to convey the complete meaning. 7. to combine sentences.6 1. and which. 2. 8. Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader.

   

In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.

3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.

4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:

   

Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.

5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.

6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.

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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.

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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:

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Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.

Certain steps that can help an individual in improving his writing skills are:

    

Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar

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Verb Agreement Incorrect: There is many reasons why I can't help you. Errors in Conditional Sentences Future: If I have time. such as coherence and cohesion. consequently. Provide the students with a sample letter. whereas. Introduce the students to paragraph writing. Correct: There are many reasons why I can't help you. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. and organizational pattern of a letter. the students have learned to:   Write paragraphs Write letters Focus Areas To conduct this session. Explain to them the importance of linking devices in a paragraph. Tell the students about the importance of grammatical accuracy while writing. you can use the following approach:       Initiate a classroom session by giving a brief introduction on writing skills. as given in the Additional Inputs section. I would have done it yesterday. based on format. Discuss the guidelines for letter writing. In addition. Introduce letter writing to the students. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. the children still didn't finish dinner. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. Also. Errors in Tense formation Incorrect: He throwed it out the window. Instruct the students to use appropriate vocabulary and correct punctuation. Discuss the problems they may face. Correct: When I came home. format. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. Past: If I had time. Correct: He threw it out of the window. In addition. and on the other hand. such as first of all. language. discuss the tips to achieve coherence and cohesion in a paragraph. Present: If I had time. Errors in Subject . Instruct the students to write letters on specific topics to check their progress. Explain to students the differences between formal and the informal letters. Instruct them to identify the layout. List the restrictions imposed when writing formal letters. Explain to them the importance of layout and format of a letter. Explain to the students the shortcomings in their paragraph writing.Chapter Four Objectives In this chapter. explain to the students the use of various linking words and phrases. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. Instruct the students to identify the features of a good paragraph. For this. Share tips to help them overcome these problems and improve their letter writing. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. if any. the children still hadn't finished dinner. I will do it tomorrow. and length of the letter. Discuss the importance of organization of the body of the letter. Explain to them what paragraphs are and why are they required. You can discuss some of the errors that the students generally make while writing. I would do it now. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are:     Errors in Verb Tense Incorrect: When I came home. content.II 66 .

it should be formal. Correct: She looked very good. Correct: Texas is bigger than any other state in the United States. Example: She cooks well.  Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English:  Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb.Fred. Correct: That is the most important reason. and me . Incorrect: Of the two books.Object Incorrect: All of us . Incorrect: The more you practice. Alice. Incorrect: Everyone on the project have to attend the meeting. An adjective describes a noun and answers the ‘what kind’ question. Example: She is a good cook. whether it is formal or informal. the better you will get. Incorrect: The busier you become.   Guidelines for Writing Letters Use the following tips to write a letter:  Identify the nature of letter. Errors of Illogical Comparatives Check comparisons to make sure they make sense. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. Errors in Parallel Comparisons In parallel comparisons. Correct: The young man writes badly. it should be informal. check if the correct form has been used. Make sure the correct form has been used.  Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well.II 67 . Correct: Of the two books. this one is better. Incorrect: Texas is bigger than any state in the United States. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. If you are applying for a job in an organization. Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. (How does she cook?) This exercise is relatively easy. Alice. you will get better. Correct: The busier you become.were late. For example. ©NIIT Coordinator Guide – Personality Development Programme . but a few of the class are here. this one is best. Jane. (How easy?) Most adverbs are formed by adding -ly to the adjective. Correct: Everyone on the project has to attend the meeting. the less time you have for reading. and I . Correct: John is absent. Jane. but a few of the class is here. if you are writing a letter to your relative.Fred.were late. lesser time you have for reading. Incorrect: That is the most important of any other reason. Errors in Pronoun Subject . Correct: All of us . Correct: The more you practice.

while the body comprises the main message. For example. For example. Use an appropriate greeting.II 68 . The header contains the recipients' addresses. Closing: It includes the conclusion or the summary of the message. Keep the message short and simple. The following parts are included in the body of the letter: • •  The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. Use business English. Avoid using angry or offensive language.   Identify the nature of language and style to be used in the letter. Identify an appropriate length for the letter. Security and privacy: • • •  Use the 'Bcc' field for multiple recipients. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. The layout of the letter makes the first impression on the receiver of the letter. Quote accurate data/facts. The header of the e-mail message contains the following fields:      'To' field: The recipients' e-mail IDs are written here. Avoid describing highly confidential issues. formal letters should be precise and to the point. do not use abbreviations and symbols. Detailing: This is the actual content or body of the message. if you are writing a formal letter. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. If you are writing an informal letter. 'Bcc' field: 'Bcc' stands for blind carbon copy. Proofread and check spellings before sending the message. you can use abbreviations and symbols. E-mail etiquette: • • Do not use letters in uppercase. This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. ©NIIT Coordinator Guide – Personality Development Programme . The organization of the body of the letter is also very important. 'Cc' field: 'Cc' stands for carbon copy. Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages:  Clarity: • • • • • • •  Use an appropriate subject line. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. Use standard font and color. Ask the students to draft a letter and then assess their progress based on the following parameters:      Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. Avoid describing legal or controversial issues.

Avoid using chat language. and sarcasm. conflicts. Do not send e-mail messages to discuss confidential matters such as disciplinary action. ©NIIT Coordinator Guide – Personality Development Programme . What is a topic sentence? Why it is important? Ans. It is important because all the sentences in the paragraph are directly related to it. A Paragraph is a group of sentences.II 69 . What is a paragraph? Ans. acronyms. and personal complaints about coworkers. Avoid humor. and emotions.• • • • Avoid sending spam or unsolicited mass mails. easily readable bits. Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. b. It is used to arrange content into small. jokes. A topic sentence is the sentence in a paragraph that explains the main idea. A paragraph revolves around one main idea.

Later. Sending mails by post may be expensive. In both email and post. My aunt bakes a turkey and fills it with stuffing. The receiver can use the information sent by e-mail and can manage the data easily. Coherence means logicality. 3. They prepare many traditional foods such as turkey. e. salads. This organization of data is not possible in the case of post. and at the end of the day we are as stuffed (full) as the turkey. What is cohesion? Why is cohesion important in a paragraph? Ans. the speed at which e-mail is transferred from one place to another is much faster than post. Everyone eats more than usual. It is an important feature of paragraph writing. E-mail and post are different means of communication. e-mails are free of cost but post is not. Thanks giving is a family celebration. salads. In addition. They help establish a relationship between two sentences. 2. Solutions to Section 4. and whereas. E-mail and Post are similar in some respects but different in others Ans.1 Write paragraphs on the following topics: 1. 66. On this day the Americans remember the first thanksgiving feast of the early American colonists. and at least four pies. the information received can be forwarded to another destination with some addition in the content. Ans. Examples of linking devices are first of all. 64. Linking devices are words or phrases that are used to connect two or more sentences. They are similar in some respects but differ in others. They prepare many traditional foods such as turkey. My relatives also make vegetables. However. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. What are linking devices? Why are they important? Ans. My aunt bakes a turkey and fills it with stuffing. Cohesion means unity of thought. 65. 63. 5. and at the end of the day we are as stuffed (full) as the turkey. My relatives also make vegetables.c. a mixture of bread and spices. Everyone eats more than usual. The sentences should be arranged in the following order: 1. d. and at least four pies. 2. large information can be sent from one place to another. depending on the distance and the quantity of information being communicated. It is also an important feature of paragraph writing. On this day the Americans remember the first thanksgiving feast of the early American colonists. 62. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. a mixture of bread and spices. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. on the other hand. sweet potatoes and cranberry sauce. ©NIIT Coordinator Guide – Personality Development Programme . In my family everyone brings a special dish for the thanksgiving meal. sweet potatoes and cranberry sauce. What is coherence? How is coherence achieved in a paragraph? Ans. Thanks giving is a family celebration. The content that is sent or received may be formal or informal. For example. 7. 67.II 70 . 61. In my family everyone brings a special dish for the thanksgiving meal. 4. 6. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph.5.

The telephone converts sound signals into electric signals. Fax also converts messages into electric signals that can travel through telephone lines.5. Post provides simple communication. To send a fax. Both telephone and fax use telephone lines to send and receive messages. The transmission speed for both is very high.2 1. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. In contrast. 6. E-mail is a much better medium of communication in comparison with other transmission methods. 7. which can be transmitted over the line. They both provide a moderate level of security. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form. e-mail can be shared among various users efficiently and effectively.K. Post and fax are different in several respects. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . whereas a message sent through fax is delivered within a few minutes. Telephone communication is entirely different from that of a post Ans. E-mail can carry files in the form of attachments. E-mail and Telephone differ in many ways Ans. E-mail allows various users to send large amounts of information to the other users.II 71 . However. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. the transmission speed is slow as compared to fax. The transmission speed of the telephone is very high as compared to the transmission speed of post. 5. Both fax and e-mail are modern means of communication but are different from each other is several aspects. In telephonic communication. Electronic communication. The usage of telephone is more convenient as compared to e-mail. In e-mail. post allows you to send and receive a large quantity of information. Telephone and fax share certain common features Ans. However. The telephone and post are different means of communication. Email is preferable for many reasons Ans. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. there is direct one-to-one interaction. e-mails enable us to send large amounts of data and stored it for future reference. Post is cheaper but slower than fax. Both e-mail and the telephone are means of communication but differ in many ways. In addition. whereas fax provides electronic communication. because of its speed and broadcasting ability. 3. Ans. A message sent through post needs a postal address to reach its destination 4. persons can only read the messages written by the sender. The telephone and fax are similar to each other in many aspects. the person can hear the voice of the other person whereas in post. data can be managed more easily in e-mail.2. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. City Public School R. which is not possible in the case of telephone. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. Fax is very different from an email Ans. Post and Fax are different in many respects Ans. you need a fax number to identify the fax machine at the receiver's end. It is very easy to manage data because e-mail enables you to send the same information to different users easily. Two fax machines are required to send and receive messages. A message sent through post is delivered to the receiver in many days. Solutions to Section 4. In a telephonic conversation.

2005. are left to rot and stink. and greener due to regular maintenance. Your presence shall be a source of inspiration to the students.The District Collector Delhi Subject: School Annual Function invitation Sir. particularly. Supply of water is very irregular and inadequate. which are more cleaner. The drains are open and keep overflowing with garbage and dirt. Our school is going to hold an annual function on 25th Sep. I am James. Yours faithfully. spacious. is not paying equal attention in providing civic amenities to the residents of different parts of the city. Our principal will preside over the function. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. colonies like Nandnagri. Delhi. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. inhabited mostly by low-income groups. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . south Delhi. The Principal will read out the annual report highlighting the achievements of the school in academics and sports. Ans. It is unfortunate that the Municipal Corporation. the residents have become easy victims of water-borne diseases. I hope you be able to spare some precious time from your busy schedule and grace the occasion. Due to nonavailability of pure drinking water. These are areas where VIPs and the rich reside. James School Leader 2. It will be a privilege for us to have you as our chief guest for the annual function. In contrast. The residents fear outbreak of diseases anytime.II 72 . 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. Heaps of dirt keeps lying on the streets. school leader of the City Public School. Thanking you. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. There are certain parts of New Delhi.

Ans. I request you to ask the concerned staff to send my certificate as soon as possible. IT (I) year. Subject: Received wrong set of certificates Sir. My roll number is 0234567. had appeared in the B.II 73 . Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones. I am facing a great amount of inconvenience due to the nonavailability of my certificates. IT (II) year examination. which belongs to Parul of B.Sc.3. IT (II) year Roll No. I have submitted Parul Sharma's certificate in the university office. 0234567 ©NIIT Coordinator Guide – Personality Development Programme . a student of XYZ College.Sc.Sc. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi. I. I have received the certificates for Roll Number 134567. Adhiraj Singh B. Adhiraj Singh. Yours faithfully. Unfortunately.

I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. course. Our session has started and I too am trying to adjust to the new life. Yours affectionately. Firstly. 2005 My dear Dad. In case you get time. But I really wish we were in the same college. Rest is fine here and please do reply as soon as possible. The first few days are tough.II 74 . My new session will be starting in the month of April. I came to know from your brother that you are staying in a hostel.000/-. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. 2. Hope you are doing fine. For this. Do take good care of yourself.E. Ans. so you must be feeling homesick. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari.E. Ans. Fortunately. In addition. I need to buy certain books and submit the fees for the new session. Yours lovingly. I will be able to meet all my requirements if you can send me Rs. please do come and meet me. John ©NIIT Coordinator Guide – Personality Development Programme . This is the first time you have been staying away from home. I can’t wait to meet you during the upcoming vacations. Mata Gujri Hostel Balawala Dehradun 14 sep. XYZ 5. course in Faridabad. You will be glad to know that the results of the annual examination are out and I have passed with distinction. I need to purchase stationery. This would have made lot of difference. . as we would have enjoyed our college life as we enjoyed our school days. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons. How are you? I hope all of you are doing well at home. I have made a few friends.4. Imagine you are staying in a hostel.

Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. Discuss what is reading and what are the various types of reading. Understanding the text structure. Explain to the students. ask them to attempt the relevant questions. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas. Explain the importance of reading and how it can improve one’s personality. This skill is utilized more than the other communication skills of writing and speaking. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time. Tell the students that reading refers to the ability of understanding any written language and is central to any profession. These include elements such as fonts. Tell the students that effective reading can be understood as a scientific process that involves:      Skimming and scanning.II 75 . the benefits of the ability to read well. In this process. Explain to the students that reading involves comprehending and understanding a written document. Ask the students to take a reading ability test by reading the comprehension given in Section 5. Then. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. ©NIIT Coordinator Guide – Personality Development Programme . Understanding nonverbal signals. However. bold typeface. making comparisons. the students should read the complete text slowly and carefully to identify the relevant information. This process is known as scanning.Chapter Five Objectives In this chapter. underlines. After skimming. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. and various layout features. Tell them how reading improves one's perception and develops the thinking process. they should also concentrate on nonverbal signals. you can use the following approach:    Initiate a classroom discussion by explaining the importance of reading in our daily lives.    Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. Explain the difference between direct and indirect speech while reading. they can go for surface level reading when reading for pleasure. Anticipating and determining the meaning of words. italics. and asking questions. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section.4. Understanding the paragraph structure. the students should be able to understand the purpose and general content of the text. It also involves drawing inferences. the students have learned to:     Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session.

The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. between that word and a word that is familiar to them. Subheading: Presents a brief summary. each paragraph can have its own subtitle. Reading means understanding text. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. Captions: Represent comments on figures. Each paragraph deals with one aspect of the subject. or section. an adjective. Determining the relation: Understand the relation. or an explanation of a particular section or chapter. The introduction part mostly informs the reader about the content of the document. It is an important part of communication. examples. paragraphs contain between 75 to 150 words. if any. The number of sentences and words in a paragraph depends on the subject. chapter. that is. explanations. Determining the function of the word: Understand the function of the word in the sentence. the students should look for the following clues and indications:     Determining the word class: Understand if the word is a verb. therefore. The second part: Consists of sentences that develop the main idea of the paragraph. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. The conclusion part puts the subject matter in the right perspective. ©NIIT Coordinator Guide – Personality Development Programme . an introduction. a noun. and summary. Understanding the Structure of Text The structure of a text consists of various parts. The heading indicates the subject matter being discussed in a particular document. To anticipate the meaning of a word. These sentences may contain arguments. such as title. paragraphs.These layout features are:     Heading: Refers to the title at the top of a document. or section. and other supporting evidences. which can also be used within a paragraph. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. On an average. Figures: Represent pictorial representation of an idea or a concept. or an adverb.II 76 . details. Paragraphs are linked in a logical way by link words. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. page. how is it related to the other words in the sentence. A paragraph consists of the following parts:    The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences. What is reading? Ans. Most texts start with a title and sometimes a subtitle.

Reading has many advantages.II 77 . 3. Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. Why is reading important? Ans. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). Reading is done for a variety of purposes. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. it is not considered as reading. 2. "make the best of the opportunities". and critical evaluation of the relevant content. Why is loud reading not 'reading'? Ans. Reading is important to understand any piece of text. Loud reading seldom leads to understanding the content. and seeking pleasure. 5. we make notes. interpretation. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities.    Ans. such as preparing for examinations. Surface level reading is done mainly for pleasure. Who. So.         Ans. 4. Reading is of two types. learning a subject. What are the different kinds of reading? Ans. Reading is an important communication skill. To encourage students develop a reading habit. What does the phrase. surface level reading and deeper level reading. To help students determine what to read and how to read. Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. 4. according to the author. Who will be able to make the best of the opportunities? Ans. 3.2. gaining information. 6. The two purposes of this lecture are: Ans. refer to? Ans. Usually. Deeper level reading involves concept forming. B ©NIIT Coordinator Guide – Personality Development Programme . They are: Ans. Solutions to Check your Progress 2 1.

Do you agree with the view.II 78 . ©NIIT Coordinator Guide – Personality Development Programme .We do not develop concepts. By developing your reading habits. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. Indians have the good opportunity for exposure to the native variety of language. Refer to Unit 7. which leads to an improved personality. Reading a novel helps us to develop a wider area of perception and a coherent thought process. you will be able to write more impressively. As a result. I do agree with the view that reading helps improve writing skills. We develop concepts. For writing impressively. 10. Yes. Yes. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text. Do Indians have a good opportunity for exposure to native variety of language? How? Ans. Why? Ans. 7. For both these requirements. We read textbooks and other related books. 9. Printed books in the native language are easily available and are within the reach of a common man. 11. How does reading a novel improve one's personality? Ans. and a whole lot of other things. the speaker emphasizes the need for exposure to the native variety of English to non-natives. one should have a deeper understanding of the topic and a good vocabulary. the passage suggests that reading helps to improve writing skills.Presentation and Public Speaking. Does the speaker emphasize the need for exposure to the native variety of English? Ans. 8. 12. Slide2 supports this view. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. magazines. Yes. you can improve your vocabulary. We read newspapers. Yes. This is because getting the reading material in printed manner in the native language is very easy. Yes. reading is a must. Why does the speaker say that reading is a good source of entertainment? Ans.

. Why? Ans. people who regularly read newspapers. One should not read without interest because the reader will not be able to understand the piece of text in such a situation. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. Can you add to the list? Ans.' What was Mohandas against? Ans. Name some material that people need to read on a day-to-day basis? Ans. according to the author.. 14. Mohandas was impressed by Sheik because he was tall and strong. 16. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. 17. is not known to many people? Ans. 'Sheik had a bad reputation. 2. What did the Sheik advice Mohandas? Ans. the reader will not be able to recall the text when he or she needs it. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully. 'He was not against eating meat.' Why was Mohandas impressed by the Sheik? Ans. People should read newspapers and magazines on a day-to-day basis. Mohandas was against telling a lie to his mother. As a result. Reading improves our personality and general awareness. ©NIIT Coordinator Guide – Personality Development Programme . The development of thinking processes is a benefit of reading that is not known to most people. yet he was much impressed by Sheik. In addition. Which benefit of reading. Sheik advised Mohandas to eat meat if he wished to grow tall and strong.II 79 . What does the speaker suggest to the students to read. 15. 3. Solutions to Check your Progress 3 1. These two aspects help in maintaining good social interaction. Why should one not read without interest? Ans.13.

These are among the six sentences. How was the plane made by the Wright Brothers different from the modern planes? Ans. What did the Congress do in Kakinada in 1923? Ans. Mohandas stole money to buy cigarettes. The little girl in the story was Durgabai. Solutions to Check your Progress 5 1. Against whom were the Indians fighting? For what? Ans. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. and wire. which are related to the passage. The experiment conducted by the Wright brothers enabled humans to fly. Write the letters indicating the six true statements in your answer book. The Congress held a meeting in Kakinada in 1923. Ans. which agree with the statements in the passage. Who was the little girl in the story? Ans. Why did Mohandas have to steal money? Ans.II 80 . canvas. 2. Indians were fighting against the British to gain freedom. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. The plane made by the Wright brothers was made up of wood. 3. Solutions to Check your Progress 6 Read the following sentences. 2. People who had put up the exhibition bought a ticket for Nehru. What was the important thing the Wright Brothers did in 1903? Ans. Solutions to Check your Progress 4 1. The Wright brothers made the first aeroplane in 1903. The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . 3. 5. The planes of today are made up of Magnalium. Who bought a ticket for Nehru? Ans.4. 4. How the experiment was conducted by the Wright Brothers an important event? Ans.

He said. 6." Ans. Peter said.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech. Govind asked me if I had paid his fee the previous day. 3. "Will you please show me the way to Lal Bagh. The child said. The child exclaimed that it was a long snake. "We do not go to the computer center from tomorrow. Mary requested me to lift that bag for her. They said. Sita asked me why I had given her only 3 marks for that answer. 2." Ans. "Oh! What a long snake!" Ans." Ans. 1.II 81 . "Why have you given me only 3 marks for this answer?" Ans. ©NIIT Coordinator Guide – Personality Development Programme . Peter asked me to show him the way to Lal Bagh." Ans. Govind said. "I hate to go late. 7. Mary said. Sita said. 4. "Did you pay my fee yesterday?" Ans. "Can you kindly lift this bag for me. He admitted that he hates to go late. They said that they will not to go to the computer center from the following day. 5.

The teacher ordered all the students to submit the record notes by the following evening. "All of you should submit the record notes by tomorrow evening. Absent-minded dreaming while awake. having an exaggerated sense of selfimportance. relevant information or interconnection.II 82 . express moral judgments. the state of being held in low esteem. given formally or officially. also write the other possible meanings for the same word. presented. The officer ordered his subordinates to report by 5 o' clock in the morning. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. Burdened psychologically or mentally. given as a gift. proceed. "You should report by 5 o' clock in the morning. Absence of moral or spiritual values. She rued the fact that she had answered all the questions incorrectly in the exam. the tangible substance that makes up a physical object. 9. to change location. Ans. Absence of light or illumination. A purposeful or industrious undertaking (especially one that requires effort or boldness). A period marked by distinctive character or reckoned from a fixed point or event. "What a pity I have answered all the questions wrong in the exam!" Ans. Solutions to Section 5. have an emotional impact upon." Ans. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. dignified manner or conduct. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. concerned with worldly rather than spiritual interests. ©NIIT Coordinator Guide – Personality Development Programme . Secondly. 10.4 1." Ans. She said. The officer said to his subordinates. Free from emotional agitation or nervous tension.8. The teacher said. Characteristic of false pride.

who came to Karnasuvarna. s. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. ordinary men and women become heroes. The ten multiple choice type comprehension questions covering the entire text are: 69. vvvv. and then even simple. A deceptive manoeuvre (especially to avoid capture). according to Nehru. v. elevated in nature or style. u. and history becomes stirring and epoch-making. w. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p. Ans. Characterized by absence of emotional agitation. q. In prison one cannot write long letters. what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. t.II 83 . Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. 3.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. Letter was not sufficient to convey all his thoughts. wwww. He did not have time to write uuuu. The ten comprehension questions covering the entire text are: 68. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. to avoid being observed. x. Ans.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. He was weak. r. Completely clear and fine. quietly or secretly. ©NIIT Coordinator Guide – Personality Development Programme . 2. Why was Nehru not able to convey everything that he wanted in his letter? tttt. Live (in a certain place).

The Discovery Of India uuuuu. Stalin Ans. Jesus Christ kkkkk. c. to read Ans. Sarojini Naidu Ans. For touring India Ans. For knowledge zzzz. Kamla Nehru iiiii. Godan ©NIIT Coordinator Guide – Personality Development Programme .Ans. For trade aaaaa. Abraham Lincoln qqqqq. Letter was not sufficient to convey all his thoughts. y. For adventure yyyy. My Experiments With Truth sssss. Napoleon Bonaparte lllll. To whom is this letter addressed? fffff. Mussolini ppppp. Indira Gandhi was inspired by the story of: jjjjj. b. Jeanne d' Arc cc. Why did Hiuen Tsang come to India? xxxx. a. For knowledge z. to discuss eeeee. to give sermons ccccc. Indira Gandhi ggggg. Jeanne d' Arc mmmmm. a.II 84 . Which is the most famous book of Nehru? rrrrr. Geetanjali ttttt. Indira Gandhi bb. Lenin dd. The best way to distinguish between right and wrong is: bbbbb. to argue ddddd. Lenin ooooo. Who started the Russian Revolution? nnnnn. Mahatma Gandhi hhhhh. c.Adolf Hitler Ans. d. to discuss aa.

Nainital 4. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. Tihar jail gggggg. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. If she ever found herself in doubt. Nainital ffffff. Sarojini Naidu Ans. 5.Ans. Her mother ff. Instead of the usual material presents. he sent her invaluable advice and his blessings. c. 1917 bbbbbb. Naini prison. 1914 Ans. the best friend of his daughter could be: vvvvv. it is evident that Nehru loved his daughter deeply. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. c. On her birthday. Lenin. 1921 cccccc. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. 1917 gg. Ans. and told Indira that she should stay inspired by such people and serve her country. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. ©NIIT Coordinator Guide – Personality Development Programme . she should never do anything in secret as if she had something to fear or hide. and Mahatma Gandhi. Nehru reminded Indira of heroes such as Jeanne d’ Arc. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. Her mother yyyyy. 1923 aaaaaa. The Discovery Of India ee. b. Write a paragraph on Nehru's love for his daughter based on this letter Ans. Write a summary of the letter without losing meaning of the text in about 150 words. Bapuji xxxxx. Indira Gandhi was born in the year: zzzzz. b. Andaman and Nicobar Islands eeeeee.II 85 . Through this letter. Like a good father. According to Nehru. Nehru himself wwwww. Where was Nehru imprisoned? dddddd. None of these Ans. he reaches out to her from the prison through a letter. Naini prison.

6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:

  

This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.

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Chapter Six Objectives In this chapter, the students have learned to:

  

Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions

Focus Areas To conduct this session, you can use the following approach:

  

Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:

    

Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.

After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"

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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:

   

Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility

Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.

2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.

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The moral of this story is that determination is as important as taking the initiative to achieve a goal. 4. Just to make his child happy. who is very sensitive and emotional. Ans. 5. he went to a different city to board a train. What is the central idea of this short story. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. The blind man started talking to the girl in a very friendly manner. 6. said goodbye and got down at the station. and waved his hand in response to the small child.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. who dislikes children because of his wife’s death. Why did the stranger hate children? Did he really hate them? How do you know? Ans. One man. The stranger hated children because his wife died while giving birth to their first child. not even a single passenger from the train waved back.II 89 . The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. The story revolves around a small kid. Ans. Schwamm decides to board the train to wave at his child. who regains hope and faith in everything because finally a man waves back at him. Schwamm was a very loving and a kind-hearted father. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. Write a critical appreciation of the short story in about 100 words. The father was keen to make his son happy. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy. The stranger. The stranger thought that the kid was the reason for his wife’s death. Solution to Section 6. He loved his child a lot. and tries to fight it by going and waving back at Schwamm’s son. Is there any message by the author? Ans. it was not true that the stranger did not like small children at all. The girl collected her things. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. subconsciously knows that his belief is baseless. Just for his child's sake. inspite of his past happenings. boarded the train. The stranger woke up early in the morning. However.3. Comment on Schwamm as a loving father. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. ©NIIT Coordinator Guide – Personality Development Programme . It tells us how little incidents can make huge changes in our life. The train halted at Saharanpur. develops feelings for the little boy and does the same just for the sake of his happiness. The happiest person at the end of the story is Schwamm’s son.

Did Mary came to school today ? 3.5 Convert the following statements into interrogative sentences. When is the school reopening ? 4. Ans. Ans. 2005. 1. Ans. Ans.Solution to Section 6. Has Ram paid the telephone bill ? 2. The suicide bombers escaped from the police. Ram has not paid the telephone bill. Mary did not come to school today. The school is reopening on August 1.II 90 . Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme .

and background knowledge should be made before the presentation.Chapter Seven Objectives In this chapter. nationality.II 91 . Body In the body. Discuss the structure of a presentation. Tell the students that further analysis of the audience in terms of age. Explain the importance of body language while delivering a presentation. Tell the students to follow the method with which they feel comfortable and confident. Structure the information properly: The information must have a logical structure and order. Inform the students about the importance of organizing a presentation. Each slide should contain a maximum of six points. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. brainstorm and collect all the relevant material. Preview key points: The key points of the presentation should be mentioned in the introduction. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section. The content and the style of presentation should match the objectives. Explain to the students the various methods of delivering a presentation. Tell them how visuals can help them in making a presentation successful. They should look confident and establish good eye contact with the audience. you need to:     Limit the content to a few key points: The content of the presentation can be chunked into key points. the objective of the presentation needs to be clear. Discuss the advantages and disadvantages of the various methods of presentation. Writing a content outline before the presentation helps present a structured presentation. Explain each point adequately: Any point that may be new to the audience should be adequately explained. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. ©NIIT Coordinator Guide – Personality Development Programme . which helps in modifying the presentation according to the response of the audience. the students have learned to:    Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. Tell the students that rehearsals must be conducted before delivering the final presentation. you can take the following approach:        Explain the various steps that the students should follow to create a successful presentation. you need to:    Capture the attention of the audience: Use jokes. Tell the students that analysis must be carried out throughout the presentation. organize the material around the objectives. or questions to capture the attention of the audience. quotations. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. sex. After the objectives have been clearly established. Explain to the students the importance of using visuals in a presentation. Tell the students to use body language as an additional support. The structure of a presentation consists of three parts:    Introduction Body Conclusion Introduction In the introduction. Then. stories.

Ask the students to give a PowerPoint presentation. you need to:    Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out.4 2. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved.2 4 4.1 4.3 2. 1 1.5 6 6. No. Encourage questions: Questions should be encouraged at the end of the presentation. stress. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success.1 2 2. Explain to the students that lack of performance does not necessarily mean lack of knowledge.1 5.5 3 3. Ensure that the ideas keep flowing: One key point should lead to another.2 5 5. audible voice Used correct pause.1 3.1 6. however.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme .II 92 . Conclusion In the conclusion. You might be having complete knowledge of a subject.4 5.3 5.2 5. Evaluate the presentation on the basis of the following parameters: S.1 2.2 2. Any doubts can be clarified at this time. This also ensures a quick revision of the content. lack of confidence and presentation skills can result in poor performance. A logical flow will also help in easy transition from one topic to another.

charts. graphics. the students need to:       Structure the content logically. They are cheap and affordable. They are attractive to look at and are cost effective. Use visual aids appropriately. Handouts: Data in the form of figures. At any point of time. Whiteboard: A whiteboard is similar to a blackboard. No.II 93 . the presenter can flip back to a previous page and refer to it. Use effective strategies to remember the content. Follow certain guidelines while delivering the presentation. Common Visual Aids The commonly used visual aids are:        Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors. or additional data. charts. types. and are made of a thick.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. transparent plastic.1 8 8. Posters: Posters are large sheets of hard paper and can be used to depict pictures. Markers of different colors can be used on a whiteboard to write or highlight information on the board. Dress appropriately. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text. or diagrams that does not fit in the transparency are distributed to the audience as handouts. ©NIIT Coordinator Guide – Personality Development Programme . They can be used more than once.S. font sizes. and styles in a presentation. bullets. Prepare for the presentation well in advance. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. 7 7.

II 94 .©NIIT Coordinator Guide – Personality Development Programme .

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