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Coordinator Guide – Personality Development Programme - II 1
CH A PT ER - SPEC IF IC IN PU T S: P A R T - I
Chapter One Objectives In this chapter, the students have learned to:
Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning
Focus Areas To conduct this session, you can take the following approach:
Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.
Coordinator Guide – Personality Development Programme - II 2
Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.
Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.
Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:
Coordinator Guide – Personality Development Programme - II 3
he suggested that the buttons should be placed a bit lower so that the correct answer. did not overlap the button. ©NIIT Coordinator Guide – Personality Development Programme . John asked Monica to modify some pictures. Chris was busy coding for the course. For example. Sheila needed the audio software to edit the same. The team members were assigned different roles and responsibilities. read books. David gave John ideas to improve the readability of scripts. and images for the frames. David manually checked all the templates and gave suggestions to improve the usability of the templates. divided the content into lessons. Meanwhile. John listened to the freshly-prepared audio and checked it against the script. who loves working with colors. As a result. to make it more effective. After the templates were finalized. created the buttons. John created the course by putting the content in the checked frames. Chris changed the pixel values of the buttons. and then wrote the script. She asked Ashish to install it. He found a few mismatches and asked Sheila to rectify the errors. The project plan was made and shared with all the stakeholders. Sheila made several phone calls to voice-over artists and fixed dates with them. when displayed. John also shared the script with David. This project involved developing a course about the basics of HTML.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. arrows. Monica.II 4 . John also mailed Sheila the script for which the audio had to be recorded. sidebars. John also coordinated with Monicato discuss the various ideas for the kinds of images to include. He wrote a large volume of code and checked the templates several times for errors. Only Ashish was authorized to install the audio software. Team members from various departments where part of the project team. David also suggested John to include some examples in the script. He also wrote the script for the project. He researched extensively on the Internet.
The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. Content developers: A content developer is responsible for writing and modifying programs. The system analyst helps the organization get the maximum benefit from its investment in equipment. graphics. Network Administrator: A network administrator manages the network of the organization. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. The network administrator should be accessible at all times to solve problems related to networks. and business processes. and Corel Draw. interfaces for intranets. A computer programmer may be required to use various computer languages. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. customer service engineers.II 5 . analyzing source systems and business requirements. identifying business rules. ©NIIT Coordinator Guide – Personality Development Programme . the system administrator may also be responsible for providing training on support skills to the IT personnel. which are called programs. ISV partners. or help desk technicians. Illustrator. The content developer may design applications for various technical and commercial users.Based on the given case study. voices. In some companies. Web banners. Some of the common responsibilities include installing and maintaining software. websites. Some of the other responsibilities include leading projects. Web designers: A Web designer designs Web pages. Fireworks. System administrators: A system administrator manages the hardware of computers and networks in a company. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. and the customers. and maintaining detailed instructions. and working as client support representatives. providing in-house software training. presales and services organizations. content developers provide technical support to end users. In addition. These programs specify instructions for computers to perform various functions. creating logical and physical data models. Programmers: A programmer is responsible for writing. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization: Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. or sound effects. personnel. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. and other requirements for Web-related products. Web designers use software such as Photoshop. testing. ask the students to identify the roles involved. Sound engineers: A sound engineer mixes and synchronizes music.
your professional satisfaction level is low and you should look forward to improving your job conditions. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. Write about your short-term and long-term professional goals. Prepare a brief self-portrait of yourself for a professional career. Ans.Tech. he won the first prize in technical writing. Short-term professional goals refer to the goals to be achieved within two to three years. However.Solutions to Chapter One Questions 1. He offers his support and advice when required. He constantly evaluates his surroundings and analyzes situations. Ans. If you have responded with a 'No' to most of these elements. ©NIIT Coordinator Guide – Personality Development Programme . These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements.II 6 . 2. Don is also good at supervising tasks because he has excellent monitoring skills. he is not confident about his communication skills and is not comfortable doing sales. He regularly organizes technical fests and seminars. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B. and is currently working as a software developer at Technology Systems. While working at Smart Developers. Don is an avid sports person and has represented his college cricket team at the university level. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. He is very innovative and takes initiative in all the functions related to his field. He has also worked at Smart Developers as a technical writer for one year.
which job or position would you like to attain? In your past. Prepare a self-improvement plan for the next five years. create a table with three columns. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme .II 7 . Long-term goals are derived from the vision of the person.Long-term professional goals refer to the goals to be achieved after at least five years. according to you. List your strengths.): Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5. List your weaknesses. which achievement has given you immense satisfaction? What. Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list. To prepare a self-improvement plan. 3. These goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain. as shown: S. 1. Ans. what do you want most from your job? If you were granted a wish. Select your strengths from the following list (This is not an exhaustive list. Ans. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3.No. 2. Ans.): Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4.
A sample portrait is given below: Donna Bard is a kind hearted and honest girl. 2. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. You can create your personal word portrait by answering the following questions: 1.S. 9. 18. Similarly. 20. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. She works as a manager in an organization. 15. 6. He should have good leadership qualities. and should have strong management skills. 10.No. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. describe yourself as well as your prospective life partner. Besides working hard. 5. ©NIIT Coordinator Guide – Personality Development Programme .II 8 . She always strives to improve. He should aim for a peaceful and prosperous life. 4. 19. 14. What type of people irritate you? List the moral values that you abide by. If any feedback for improvement is given to her. she tends to ignore her health care routine and this results in fatigue and depression. 5. prepare a portrait. you can create a word portrait of your prospective life partner by answering the following questions: 11. 3. 4. He should always exude high energy levels. She is disciplined and loyal towards her work. Ans. If you are single. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. 12. List negative personality traits that you don't want your spouse to have. he should enjoy participating in sports activities. He should preferably be an M. He should always work towards building healthy professional and personal relationships. However. 17. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. He should be an avid reader and should constantly update himself with new technologies. which talks about pursuing one’s dreams. 16.Tech. She works hard and is known as a motivating team player. 8. she accepts it gracefully and works towards removing her weaknesses. 13. List the minimum standard of performance that your prospective spouse should achieve. 7. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. She gets inspired by reading 'The Alchemist'. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions.
Tell the students that before they apply for any job. you can take the following approach: Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview. Ask the students to make a list of all the educational qualifications. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. you can tell the students about the different types of interviews that are conducted. This exercise will help the students assess their personality. start with discussing the screening and selection procedure. To prepare students for the interview. Tell the students that to target a suitable job. trainings taken. This information is provided for you in the additional inputs section. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. Give the students a list of desirable qualities that organizations look for. values. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. and abilities.Chapter Two Objectives In this chapter.II 9 . which is common in all the organizations. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. it is necessary to analyze the job opportunity and ensure that it matches their expectations. as given in the additional inputs section. it is very important for them to analyze the job opportunity. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. The bio-data is the most important document in the interview. projects. the students have learned to: Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. To do this analysis. ©NIIT Coordinator Guide – Personality Development Programme . At this point. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. skills. Tell the students that it helps to know the various characteristics of interviewers. and special achievements as mentioned in their bio-data. After this exercise.
II 10 . tell them to fill in the information in front of the respective factor in the table. ask them to assess it keeping in mind the 15 factors given to them. look at their self assessment and career planning analysis.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. Then. students who have been able to tap the job opportunity of their choice will be happy with the outcome. Any news-making issue in the past 9. as shown: Expected Factors 1. Background of the company 2. and discuss the same with their friends. Qualities required 13. Future plans of the company 7. ©NIIT Coordinator Guide – Personality Development Programme . Instruct the students to draw a table with two columns. Relax! Don't rush through the interview. Competitors 8. Products and services 3. Remuneration/perks 14. Annual turnover 4. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. always remember to: Shake hands firmly with the interviewer. Type of work 12. Maintain regular. Location 6. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. Tips on Body language During an interview. Number of employees 5. ask them to select the job opportunity they think will match their expectations. Sit straight and alert. Position offered 10. Give students time to research all information. Give a formal smile. Others may find that the job opportunity does not seem to match their expectations. After all the students have selected at least one job opportunity. Keep your hands on your lap. attentive eye contact. At the end of this exercise. Mirror the interviewer's techniques. ask them to refer to the company's website and brochures to gather more information. Agreement contract/service bond 15. Then. Job safety 11. Ask such students to select another job opportunity article and repeat the exercise.
Is an interview between one interviewee and a panel of two or more interviewers. Is cost-efficient and less time-consuming. Is conducted over the phone line by using a microphone. Requires participants to appear for selection tests. Has personnel representatives. and the cost that the organization wants to incur on the interview process. Is usually used to screen interviewees. May be conducted for candidates residing in a different country or at distant locations. and occasionally. Involves presentations by companies who want to recruit the students. and special software. Can be held for all posts and for all levels. Involves questions that are often framed beforehand. Is an interview of a candidate by different interviewers separately. managers. Is usually conducted by the government or large organizations. A board interview: • • • • • • A rotational interview: • • • A walk-in interview: • • A phone interview: • • • • • A video interview: • • • A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme .Types of Interviews Different types of interviews are used in different situations. Is conducted over the phone. Has a set of fixed questions for all interviewees. Involves questions that are asked on the area or field each interviewer represents. the time available. depending on the factors such as the job profile. Usually involves each interviewer targeting a particular aspect of the interviewee's skills. Is a convenient and speedy method of recruitment. The various types of interviews are: A one-on-one interview: • • • • Is an interview between the interviewee and one interviewer. Is usually used to screen interviewees. an on-the-job specialist. Can serve as a platform to check validity of information in the resume. The number of interviewers may vary. Involves direct assessment of the interviewee by the interviewer. Provides an interviewee several chances to present his/her abilities and skill set. a video camera. Could involve walk-in interviews. Has a fixed evaluation scheme to assess the interviewees. Is conducted by companies at the campuses of various colleges and universities.II 11 . May be scheduled or unscheduled. Features a selection process that is based on the collective input of several people. a psychologist in the interviewer panel.
3. 21-D. Age 4. 81.S. Name 3.1981. 14.II 12 . Give a consistent and symmetrical look.co.66 78. 2.10. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam. No. Father's name 9. Passed AISSCE AISSE B. Address .present : Software Engineer : Vinay Yadav : 10. Prepare a good bio-data of yourself.Tech % Marks Class 1. 24 : 410. Faridabad (HR) 6. 21-D.permanent : 410. D. Name of the post 2. Occupation 10. E-mail ID 8.3092391 7. Faridabad D. Date of birth. Surya Apartments. Surya Apartments.24 First First First ©NIIT Coordinator Guide – Personality Development Programme . Use terms and phrases relevant to the industry.2 65. Faridabad (HR) 5.A.Solutions to Chapter Two Questions 1. Use simple and concise sentences. Telephone numbers : 0129 . Faridabad M. The following guidelines needs to be followed while designing a bio-data: Avoid spelling and typing errors. Add a cover letter or note mentioning the code number and other details specified in the advertisement.V. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A. College Ambala. Academic qualifications Sl.in : Mr. Here is a sample bio-data: Bio-Data 1. Ans.M. Address . Period From to : raovinay10@yahoo. Limit the bio-data to two pages.Engg. Marital status 11.V.
14. No. Oracle.II 13 . 2. Ans. C++. Won the first prize in technical writing. : Available on request. Personal attainments/distinctions : Organized technical fests and seminars. Project work preparation: Most organizations focus on project work because it reflects your own work. Personal interview: To prepare for a personal interview round. References : C. You can prepare for the preliminary written tests by using books that contain sample tests. Special attainments: List down all your special achievements.12. You can practice group discussions with your friends and improve upon your communication skills. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. The topics can range from current events to technical topics. organizations ask candidates to discuss a specific topic among themselves. logical reasoning tests.000/. such as RDBMS and Operating Systems. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’. and discuss them during your interview. In addition. such as: Why did you choose this particular project? What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone. 20. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds: Preliminary written tests: This includes IQ tests. Here is a plan to prepare for an interview for a software engineer's post: 1. Prepare a brief description of your favorite subject or topic. and System Analysis and Design (SAD). Date Signature 2. and technical knowledge tests. and always mention if you have contributed to the advancement of any application during your training session. Group discussions: In the group discussion round. Professional skills 16. and an answer as to why you chose this topic. such as writing a technical paper or participating in seminars and technical competitions. Work experience: Sl. ©NIIT Coordinator Guide – Personality Development Programme . list down your learnings.pm Rs. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications.000/-pm 13. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. 10. Briefly write out a preparation plan for an interview for a software engineer's post. such as ‘Role of JAVA in the Internet’. language tests. aptitude tests. Extra-curricular activities : Played cricket at the university level. 15.
3. Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C. The qualifications and skills that will help you get selected for a job are: Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics. A software professional may possess any of the following traits: Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . developing. Maths College: B.II 14 . C++. Ans. Leadership quality : Handling different projects related to software systems. Prepare a list of your strengths and weaknesses. Chemistry. and System Analysis and Design (SAD) • 4. Ans. Oracle. Principal accomplishments : Modeling.Tech Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system. and maintaining the software system. List your qualifications and skills that will help you get selected for a job.
Responsible for making high-quality software systems. and I am aspiring to do an M. Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills Skills related to job : C. C++. Introduce yourself. Assume that Vinay possesses the following qualities: Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics.5. I have been brought up in a atmosphere where discipline and respect for elders is a way of life. developing. Vinay has identified a goal for his professional life. Handling a team of seven software professionals. I have done B. Engineering College.Tech : 1 year of experience as a technical writer. Ans. from M. : Modeling. Ambala. Vinay plans to become a project manager in the next two to three years. I am a person with a high degree of integrity and team spirit. and maintaining the software system. 3 years of experience as a S/W developer. Because he has a strong technical experience and good interpersonal skills. Oracle.II 15 . I believe strongly in values like honesty and hard work. 6. and System Analysis and Design (SAD). giving comprehensive information about yourself within two minutes.Tech. : Designing a software system and writing code for different modules of the software system.Tech. Maths : B. My name is Vinay Yadav and I am a software developer with Technologies System. Based on the above-mentioned qualities. Identify an appropriate career goal for yourself by matching your qualities to the job.M. : Managing different projects related to software systems. Interpersonal skills : Ability to analyze situations. Ans. ©NIIT Coordinator Guide – Personality Development Programme . Chemistry.
Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. and the various interpersonal and job-related skills mentioned in the bio-data. Before the students give a mock interview. They should follow a philosophical approach and start thinking of the next job opportunity. They will feel light and enthusiastic. Explain to the students that if they are well prepared. ©NIIT Coordinator Guide – Personality Development Programme . In addition. such as by giving mock interviews. They also have their own set of strengths and weaknesses. it will help divert their minds away from the stress and nervousness. Explain to the students that failure in an interview should not dampen their spirits. ask them to get the summarized results of their self assessment and career planning analysis with them. Discuss the ways by which the students can release stress. ask the students to practice mock interviews with their friends.II 16 . professional experiences. and they should learn from such experiences. Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds. the students have learned to: Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. if they interact with the fellow candidates.Chapter Three Objectives In this chapter. Explain to the students that the other candidates appearing for the interview are also like them. and they may not have answers to all the questions. they can answer all the questions and can overcome any obstacle. Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. The questions can be related to their educational qualifications. you can take the following approach: Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview.
His/her posture 16. Confidence level 28.The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4. His/her listening skills 40.II 17 . Clarity of introduction 13. Eye contact level 25. 10. His/her dress 19. Ability to use suitable closings 37. 7. His/her resume 22. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1. Clarity of answers 31. Promptness while answering 34. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme .
Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. 24. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. Tell the students that they can rate each statement by entering the number in the respective rating column. defeats. The body language of the students will tell the interview committee about their nature and motivation level. I feel anxious about undertaking new endeavors. The ratings vary from 4. 26. 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. I am very critical of any displeasing behavior around me.No. the interview committee will be able to determine if the candidates can work cordially. to be used if the students absolutely identify with the corresponding statement. This will help them assess their actual stress level. I am extremely impatient and get easily frustrated. I am apprehensive in handling responsibility. I feel a compulsive need to prove my worth. and failures. they will be judged on the points given above. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. I blame myself for my mistakes.After the mock interviews. consider the following questions: 21. Ask the students to create a table with seven columns.II 18 . I find my life unfulfilling and meaningless. to be used if the students strongly disagree with the statement. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. Accordingly. Give the students some statements that convey the behavior pattern of a person in a given condition. 22. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). 25. to 0. I wish for immediate appreciation and recognition. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. they should also know about the questions that the interview committee may consider. ©NIIT Coordinator Guide – Personality Development Programme . they need to rate each statement from 0 to 4. as shown: Personal Stress Index S. ask the students if they are feeling more comfortable facing the interviewer. For example. Tell the students that besides knowing about the possible questions that can be asked during the interview. 23. Tell the students that by judging their team building and coordinating skills. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. I feel insecure and anxious about my future.
A PSI between 10 and 20 indicates a favorable level.After the students have completed grading the statements. ©NIIT Coordinator Guide – Personality Development Programme . ask them to add the ratings given to the 10 statements. and a PSI between 20 and 40 indicates that the students need to be counseled. A PSI of 5 or less indicates an exceptionally low level of stress. Keep the scores of the students confidential and create an appropriate action plan for each student.II 19 .
This is because a favorable first impression can lead to several good opportunities. Use formal language. Find out about the organization's rules and regulations. they need to follow the hierarchy protocol. and protocol. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. rules. Clarify any doubts and seek information from your new colleagues or the HR personnel. such as: S. Instruct the students that they should not hesitate to give inputs regarding the existing projects. Observe the students while they work on their respective assignments. Overachieving the Targets Tell the students that they will be observed closely the first few days. Wear a smile. After they have completed the assignment. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. Look confident and feel comfortable. Explore the building and find out the location of various departments and facilities.Chapter Four Objectives In this chapter. Familiarize yourself with the new surroundings. Do not hesitate to ask questions. This will give them an impressive start and enable them to rise faster in their careers. Do not make unsolicited comments and avoid politically incorrect language and humor. Introduce yourself and engage in conversation with them. such as the restroom. Be careful about what you say. it always helps if they know what to expect throughout the day and how to conduct themselves. Arrive at the assigned time and report to the concerned person. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. Warn the students that the inputs or suggestions for the values. give the students an assignment and ask them to complete it in a particular time. There is usually not much work to be done on the very first day. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. For this. Feel secure and positive. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating).No. they will be able to get along with their colleagues easily. If they are full of enthusiasm. They should be extra careful when interacting with others and handling a new project. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. They should try to know more about the parameters to evaluate performance and behavior. Provide them with the tips given in the Additional Inputs section. On the first day at work: Be punctual and report on time. you can take the following approach: Initiate a classroom session by discussing with the students how they should spend their first day in office. discuss with them the evaluation process and then disclose the name of the best student. Explain to the students the importance of giving their best in the first assignment. In addition. this attitude gets rubbed off on their colleagues. and regulations of the organization should be kept reserved for a proper opportunity. Such suggestions should be given only after prior consultation with seniors and colleagues. Ask if there is an official manual that provides such details. the students have learned to: Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. However.II 20 . the canteen. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. Familiarize yourself with the people who are introduced to you. Explain to the students the positive effects of being enthusiastic. general practices. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. and the coffee machine.
If they wish to secure a rating of five. This is because the lack of confidence in one area influences the other area. After they have written the situations.II 21 . they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. they should not concentrate on only achieving the explicit targets. Ans. Enthusiastic Team Player To create a good impression in an organization. In addition. Exhibit what you do best and teach it to others. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. and extra efforts also affect their rating. Accept feedback with a positive attitude. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. Make a list of your qualities. If the employees are enthusiastic. tell the students that it is not enough to simply achieve the targets. Explain to the students that their behavior. Ask the students to list down situations where they may not feel confident. the client perceives the organization to be reliable and ready for tough assignments. Always try to help others. Do not take feedback on your projects personally. In addition. Therefore. Pamper yourself. team participation. they should simply find clues to their problems with the help of these tips. they should try to overachieve the targets and improve upon their past performances. Keep learning new things to boost your confidence. Short-term professional goals refer to the goals to be achieved within a span of two to three years. Appreciate your qualities and be proud of them. Solutions to Chapter Four Questions 1. Presence of team spirit will enable them to accomplish their project and organizational goals. new employees should strike a good rapport with their seniors and team members. Tell them that the tips apply to all situations. These things need not necessarily be related to your job. Recognize all of your accomplishments and make a list of them. Stay healthy and fit. List out your short-term and long-term goals in your professional life. Tell them that the situations can be personal or professional. Believe in prayers. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. If they feel low. It affects your personal and professional life. Think positive and talk positive. Do not underestimate yourself.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. The list of statements is as follows: Get your priorities straight. give them the list of tips that will help them overcome their problem.
II 22 .If you have responded with a 'Yes' to most of these elements. make an action plan to achieve these goals. your professional satisfaction level is low and you should look forward to improving your job conditions. Long-term professional goals refer to the goals to be achieved after at least five years. After you have identified your short-term and long-term goals. which achievement has given you immense satisfaction? What. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. what do you want most from your job? If you were granted a wish. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2. If you have responded with a ‘No’ to most of these elements. Prepare an action plan to achieve your goals. Long-term goals are derived from the vision of the person. Ans. according to you. which job or position would you like to attain? In your past. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . you are satisfied with your current position and you should look forward to achieve your long-term professional goals. Long-term goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain.
Start handling two teams simultaneously. 35. In the next three years. Take your first assignment very seriously and deliver your best. Be ready to take on new challenges. Start making your list of accomplishments and start working on the list of shortcomings. Ask your team members and seniors about the performance evaluation procedure. 41. write that it in the column 'What I plan to do. This will lead you and your team towards success. 39. allocate a deadline for each activity. Take extra measures to perform better in your first assignment because it will help form a favorable first impression. 34. Remain in the current office for the next three to four years. In the next three years.For example. 28. 40. make a plan to remove them and start working as per the plan. Ans. raise the issue in an appropriate manner. Build a bond of trust and understanding with your team members. You can plan to remove your respective obstacles as follows: 42. Continuous process. Always appear enthusiastic and full of confidence. The list of obstacles can be as follows: 37. 38. course. Discuss your goals with your family and seek their support.Tech. Make efforts to get noticed in your team. Now. You can use the following strategy to make a good first impression: Utilize your first day in office in getting familiar with your colleagues and the office environment. Always be ready for any opportunity and make sure to give your best performance. If possible. Learn about the new technologies. make a list of things to be done to reach that level. Good leadership qualities to be identified. study with a friend who is doing the same course. 46. The time span can be mentioned as follows: 32. Acquire a Master's degree in Technology. Family planning to relocate. Take the long pending leaves and get yourself enrolled for the M. Make efforts to get noticed by always appearing confident and enthusiastic. After you have identified the obstacles. 36. This will help you continuously assess your performance status. Lack of time to enroll for the course and to study. This will reflect on your work and people will want you to work with them. 29. Represent yourself as an enthusiastic and confident person. In the next two years. Write this list in the column 'How I plan to do. 3. 45. 31. ©NIIT Coordinator Guide – Personality Development Programme . Devote two to three hours in a week for studying. If you are not comfortable about a specific aspect about the organization. 30. Working on similar types of project again and again. 44. Now. Plan out a strategy to make a good impression on your first job. 33.' Then. Always support your team members and cooperate with them. Ask your project manager to give you a chance to work in projects that involve new technologies. Write the respective deadlines in the column 'When I plan to do'.II 23 .' The list can be as follows: 27. Heavy competition. Acquire a position of a senior software engineer or a team leader. list the possible obstacles against each point. if you have joined an organization as a software developer want to become a project manager. Try to collect all the information related to your organization and understand the atmosphere of the organization. Time span already given. 43.
As a result. Now. Tell the students that they should always fulfill their commitments. but need to be performed in the future. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. thereby ignoring the important ones. This will enable them and their team to enjoy their accomplishments. they should set their own deadline and work towards achieving it. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. To manage a task. the students have learned to: Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. even after investing all their energy. Then. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. On the other hand. you can take the following approach: Initiate a classroom session by asking the students to list their skills and capabilities. In addition. Urgent work needs immediate attention and provides less time for execution. This can cause self doubt and depression. a person should categorize it as important. Therefore. students should prioritize their tasks. After they have made the list. if not managed properly. can become urgent after some time. This will help them be enthusiastic and increase their confidence level. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. ask them to list other tasks that might not be important. Inform the students that they should not keep unrealistic targets because it might result in setbacks. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent.II 24 . It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. In addition. however. Tell the students to keep the final list with them for future reference. Again.Chapter Five Objectives In this chapter. Therefore. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. To accomplish their tasks efficiently. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. Explain to the students that being physically fit will help them maintain good health and perform optimally. ask them if they are utilizing all their skills and abilities. Any delay will result in loss of energy and enthusiasm. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. lack of time can result in poor performance. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. Explain the difference between important and urgent work. urgent. ask them to prioritize in order of execution. They should be practical and reasonable while planning their work. or not urgent. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . important work. it is important to manage the various tasks and complete them within the specified time. Tell the students that planning should immediately be followed by implementation. You may have complete knowledge of a task. not important. advertising this belief will help in creating a positive environment around you. Adherence to commitments always boosts confidence. If a deadline has not been given for an assignment. They will stay active and full of energy throughout the day. It is necessary to think well about yourself if you want others to think well about you. their performance goes down and they feel depressed because they could not complete the important work. Urgent work need not be important. one should take care to complete all urgent work on time.
Give the students the following list of tips. However. Entertain your spirit. John needs to work on the following aspects: Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. This enables him to accomplish the tasks in a proper manner and within the specified time. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. Make a list of all the tasks.II 25 . Once in a week. This process will help them assess their real potential. they will be able to manage their responsibilities in the specified time. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. most of us tend to ignore the beauty around us. Now. ask them to write the last time they went for a health check. How do you propose to overcome the deficient potentials? Ans. Besides being assessed on your educational and professional standards by others. Do not skip meals. After a hard day at work and going through several daily chores. John makes commitments and works sincerely towards meeting the deadlines. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. It also enables you to relax your nerves. Admire yourself. This will help in boosting your confidence on a regular basis. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. ©NIIT Coordinator Guide – Personality Development Programme . Follow healthy eating habits. This list will help them remain healthy and active while coping with a busy work schedule: Take 10 deep breaths. List out your qualities among the potentials given in this module. and physical fitness should also be recognized. Many people tend to ignore these factors. 2. Following is a sample list of qualities possessed by John: Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. This beauty can be the nature or some good work going on in your neighborhood. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. Tell the students that if they are healthy. This will help you remain organized. In addition. Making commitments: After setting the priorities. Tell the students that they can take care of themselves if they follow these health tips. assess yourself and list down the good qualities that you possess. Ans. they will be full of life and vitality. positive attitude. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. factors such as enthusiasm. The result will be surprising because most of the students will realize that they have not gone for a health check for years.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. have an organic fruit everyday. He sets realistic goals. and consult a dietician for further guidance. Perform small exercises. The appreciation and encouragement act as motivators and increase his potential. You can do this exercise anywhere and at any time of the day. Solutions to Chapter Five Questions 1. This will help them accept new challenges and perform better. In addition. When we talk about education and profession. ask the students to list the various physical problems they face while working. Few get the time to exercise or play a physical sport. Ask the students to describe their health care routine. Setting priorities with practical approach: John sets his priorities before starting any work.
This results in loss of energy and enthusiasm. ©NIIT Coordinator Guide – Personality Development Programme . John can take the following steps to overcome his weaknesses: He will consult the physical trainer. He will ensure that all projects are executed on time. and follow it regularly. he will share the schedule with his team members and his seniors. This will help increase his physical fitness. To ensure success.II 26 . set up a fitness routine. Time gap between planning and execution of project: John tends to delay the execution of planned projects.
it is just that he cannot say ‘No'. If only he could learn how to rule his life instead of allowing other people to rule it. you can take the following approach: Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. This ensures that you are in a better position to manage the day ahead. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. After discussing the two different personalities. Work only on those tasks that cannot be delegated. However. without becoming distracted. After reviewing the daily time log for four to five days. He diligently responds to all the forwarded mails from friends and colleagues. At the end of the day. and popular person. ask them to prioritize the tasks and allocate a time period for each task. avoid delaying task execution. Delegate work to others: Identify tasks that can be delegated. His colleagues flock to his workstation because it is a good place to hang out. the students have learned to: Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. such as planning. She helps people around her and nurtures them because she believes in their potential. Failing to plan is equivalent to planning to fail. prioritizing. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. Ask the students to make a list of tasks that they do in a day. They should maintain the time log on a daily or weekly basis. To create this list. she plans for the known and the unknown. In addition. tell the students to adhere to the following guidelines to manage time effectively: Plan and organize: Take out time for planning and organizing. Multitask: Do more than one task at a time. At the same time. Then. He is not climbing up the corporate ladder even after three years in the organization. ©NIIT Coordinator Guide – Personality Development Programme . they can use ‘To do’ lists. By doing this exercise regularly. He would rather suffer himself than let his image suffer. and pays attention to smallest of details. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. Maintaining a time log will enable them to assess their pattern and identify their problem areas. wherein they can write all the tasks to be done and allocate time based on the nature of the work. Tell the students that they can follow several tips to manage their time better. You can ask the students to use the format for time sheets given in the additional inputs section. and taking sufficient breaks when performing a lengthy task. which could otherwise throw work out of gear. By listing the activities performed in a day and the time spent on each activity. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. You should keep referring to them during the day. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. Refer to the Additional Inputs section to get information on the ‘To do’ lists. and then state the various guidelines that can be followed for effective time management. committed. and avoid trying to be perfect in all the tasks undertaken. Ms Balanced is a smart. they will be able to assess whether they have utilized the time well. Tell the students that they should maintain a time log. they will not feel frustrated if they cannot complete specific tasks. They also help you prioritize tasks. He does not have time to pursue his hobbies and interests because he is in office during most weekends. if you can do so. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. he does not really like doing extra work.Chapter Six Objectives In this chapter. successful. she is completely down-to-earth and unassuming. you can monitor the amount of time you spend on doing tasks. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed.II 27 . Every day. if any. Use time sheets: Time sheets can be analyzed to find ways for saving time.
Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. More time for family. you do not feel stressed. There are two types of 'To Do' lists: Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do. Plan for tasks that have deadlines. 'To Do' lists and time sheets are the tools that you use to manage time. Tell the students that effective time management results in: Ability to control one's activities: Effective time management helps you prioritize and organize your activities. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity.II 28 . Deadlines being met consistently: By prioritizing tasks and organizing schedules. Prioritize all your tasks. hobbies. Update the list constantly. divide a task into a number of smaller tasks and start doing them one by one. Always plan for less than 100 percent of your time. assign some time for interruptions. you can make sure that deadlines are met regularly. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. ©NIIT Coordinator Guide – Personality Development Programme . Conquer procrastination: To avoid procrastination. Therefore. Allocate time for pending tasks. This puts you in control. Do not plan for 100 percent of your time. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. Handle interruptions well: When planning your activities. and friends: Time management helps you restore the balance between work and leisure hours.
II 29 . 2. and use a 'To Do' list to plan your activities. List your activities for a week or a fortnight. It helps you track your time and analyze whether you are spending your time productively.You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. Analyze whether your time is being spent usefully. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme . 3. To use a time sheet effectively: 1. Use a time sheet to track your time.
Ask students to think of ways to save time and still complete all the tasks for a specific day. Suggest to the students that the continuous time management process should not tire them. While traveling for office. they can watch movies on TV while performing household chores. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. Now. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also. They should enjoy this activity. and they can even pay off their bills online while listening to their favorite music. they should think of innovative ideas to manage time. Tell them that they can refer to their personal time management survey form. For example. As the changes occur in one's personal and professional lives. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. There can be many more ideas based on the number and types of tasks listed by the students. With every change in the daily routine.II 30 . They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. one should make a mental note of the change and try to manage the schedule accordingly. the time management schedule also gets altered. they can make phone calls while watching television. Tell the students that. These new ideas can help them manage time better and improve their performance. ©NIIT Coordinator Guide – Personality Development Programme . based on their lifestyle and comfort level.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. It is a continuous process. During the weekend. they can make a list of points to be discussed in a specific meeting.
This delayed the rest of the activities. This resulted in delay in planning and executing the meeting. the second column will specify the task. specify the result as 'Completed'. 'Incomplete'. create a table comprising four columns. 4. These activities should be given equal importance. 1. 2. 3. In the fourth column. This delayed the subsequent tasks.' A sample time log is shown as follows: S.II 31 . Ans. 6. Prepare a time log by listing the tasks to be done in a day. Based on the result derived. or 'Not attended to. and the third column will contain the time allotted for the corresponding task. not all the colleagues were interested in continuing with it on the same day. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. However. it took two hours.No. To create a time log. Started to initiate a fun activity at work. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. In addition. You can also prepare a time log to manage your weekly or long-term tasks. The meeting had to be postponed for another hour. Worked on the reports and cancelled going to the gym. The first column will contain the serial number. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time. however. ©NIIT Coordinator Guide – Personality Development Programme . Prepare a time log for utilizing your time and note down your own reactions to your time management. Skipped lunch for this reason. therefore. The module could have completed in an hour. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports.Solutions to Chapter Six Questions 1. 5. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. had to work upon another task and this activity got postponed for the next day.
To overcome my weaknesses.2.00 to 10. I will involve my team members in my work.30 to 1. This will help me save time.00 11. I will say 'No' to the tasks that do not contribute to my goals. 3. Ans.00 to 11. I will make team targets.30 to 2. Identify your weaknesses related to time management and create a plan to overcome it. to be followed daily for 4 weeks.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme .30 to 3. This unnecessarily delays the things and affects the complete schedule.30 11.00 to 10. Here is a sample list of weaknesses related to time management: I try to do each and every task to perfection. is as follows: Time 9. Learning to say 'No' will help me save a lot of time.30 12.00 to 11. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues. A time commitment plan for Module 1 of the first semester of MCA.II 32 . both planned and unplanned.30 to 5. I plan to do the following: I will have a practical approach towards work and will try to strive for excellence rather than perfection.30 3. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues. This will help me achieve the targets on time and will enable others to learn and improve upon their performance. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time. irrespective of the requirement.30 A time commitment plan for Module 2 of the first semester of MCA. Instead of making personal targets.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1. This results in too much of work and effort.30 to 12.30 2.30 to 4.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4.00 10. is as follows: Time 9. Ans. This results in an increased amount of work. to be followed daily for 12 weeks.
30 ©NIIT Coordinator Guide – Personality Development Programme .10.30 11.00 to 11.30 to 12.II 33 .30 12.00 to 11.00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.30 to 1.
discuss it at length and get to know about the reason. you should reply through your work. Irrespective of the kind of feedback. To improve your personality. you should work upon it. If it is out of jealousy. It includes various aspects of your lifestyle. Tell the students that their personality grows along with them. ignore the criticism. Take corrective action: Instead of getting depressed or developing an inferiority complex. you should work upon it and try to improve yourself. they should observe their surroundings and interact with learned people.II 34 . However. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. They should keep themselves updated with their field of work and current affairs. you should look at the possible reason and work on it. Provide the students with the list of problems they can face while communicating with others. The more knowledge they gain. For this. After you have identified the reason.Chapter Seven Objectives In this chapter. If the reason behind criticism is jealousy. You should always learn from your mistakes. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. you are in a better position to assess the situation. If it is a genuine criticism. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. Suggest that they should gain knowledge by reading content related to their field of work. you should learn to stay calm and ignore it. and resorting to emotional outbursts will only aggravate the situation. If more than one person is making a similar comment. Absorb genuine feedback: If the reason behind criticism is improvement. and successful experiences can also help in increasing their confidence level. you should learn from your mistakes. Acknowledge the reason: If the reason behind criticism is competition. the better their personality will shape up. Do not react instantly: Reacting instantly to criticism will only show your insecurity. If you are calm and composed. Students can use the following ways to accept feedback and criticism gracefully: Accept your mistakes: If you have made a mistake. admit it instead of giving excuses. If a person criticizing you is doing it out of habit or frustration. you should not react instantly and reply by using harsh words. gaining knowledge is futile if the students cannot express themselves properly. There are no specific aspects that determine a personality. For this. ignore it at once and move ahead. Factors such as courage. you can take the following approach: Initiate a classroom session by explaining the importance of a good personality. If the criticism is about behavior or habits. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. Raising your voice. logical analysis. the students have learned to: Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. Make it a learning experience: There is always something to learn from criticism. Ignore specific feedback: Always identify the source of criticism. you should continuously assess your behavior and work on the shortcomings. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. you should never get defensive. offering arguments. instead. they should work upon improving their verbal and nonverbal communication skills. you should always be ready for feedback and criticism. your family and friends can guide you. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. Giving lame excuses will add up to your negative behavior. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . Concentrate on how to gain from the criticism. In addition. Attaining a good personality depends upon various factors.
In addition. ask them to list down the problems they faced in both cases. Based on their reply.II 35 . Ask students to record their voice in isolation. voice modulation. and body language. The students should practice voice modulation to depict the emotions properly. The students should improve upon their vocabulary and grammar to make a good impact on others. and language. therefore. 38%. Verbal communication is based only on voice. If they are able to feel the emotions. There are two types of communication skills. Then. Therefore. Verbal communication skills consist of tone. Use hand and face expressions to enhance the expression of what you are talking about. The students were nervous and felt stiffness in their body when facing the class. 55% respectively. The use ratio of these three factors in any communication is 7%. Because some students were not able to modulate their voice. you also need to improve upon your nonverbal communication skills. If a person wants to convey sincerity in his or her intentions. They can narrate or describe an incident. they will be able to express the same. Here is a list of some of the problems that the students may have faced when narrating their story in the class: The students were unable to make eye contact with the rest of the class. For this. The difference between flat and modulated voice is similar to the difference between bland and spicy food. volume. Therefore. nonverbal communication is also an integral part of communication. Here is a list of some of the problems that the students may have faced when recording their narration: They were unable to make it sound interesting because they had to express themselves only through voice. verbal and nonverbal. Therefore. it is best conveyed through eye contact. they were unable to induce the dramatic effects like various emotions and sound effects. it is necessary to inculcate positive attitude for effective communication. Now. the students were unable to convey the correct meaning of the story. Listeners tend to pay more attention to facial and body expressions. The students can use the following tips to improve upon their nonverbal communication: Use eye contact when communicating. Due to the lack of knowledge of vocabulary and grammar. ask the students to narrate the same in front of the class. a person should be knowledgeable and an effective communicator. the students should think of the scenario they are depicting and should bring emotions in their body. Communication depends upon three factors: words. form a list of common problems faced by students. The inability to make an eye contact is regarded as a sign of uncertainty. A good vocabulary is necessary for effective speaking. The following tips will help the students improve upon their verbal communication skills: When recording. a person with a positive frame of mind is more comfortable making gestures while communicating. tone.To have a good personality. your verbal communication should be consistent with your body language. it is necessary for a person to depict his emotions and feelings effectively through his voice. and. ©NIIT Coordinator Guide – Personality Development Programme .
Clothes should not be too loose or tight. Gives a feeling of self confidence. Beware of food that may leave a bad odor. Open to criticism: Besides making a list of achievements. The various benefits of good personal grooming are: Helps establish credibility and gain the trust and confidence of peers and supervisors. Shows respect for the organization. The additional qualities that can help you enhance your personality are: Enthusiasm: Being enthusiastic accentuates your personality. Here is a sample list of shortcomings related to personality: Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings. If they wear nail polish. Dental hygiene: Brush your teeth regularly. they should neatly trim the same. Clarity of thought and vision reflects on your personality and therefore improves it. odorless pair of socks that match the color of your shoes. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. Hair: Hair should be clean and neatly trimmed. Women should file their nails. Wear a clean. This helps them develop their personality. This quality is an aggressive form of being confident and is crucial for having a good personality. Apart from the above nine qualities mentioned on personality development. they should be of the correct size. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. Wear shoes that match the occasion. people should also remember their failures and should learn from their mistakes. Ans. Shoes: Wear comfortable. Solutions to Chapter Seven Questions 1. 2. If they sport a moustache or a beard. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. Ambitious people always stand out to achieve their goals and this quality develops their personality. This will help me assess my time management skills and identify my time wasters. They should wear minimum jewelry to the workplace. Nails: Nails should be clean and clipped. Facial hair: Men should be freshly shaved. they should ensure that it does not chip. I will think of new ideas to improve my time management skills. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. ©NIIT Coordinator Guide – Personality Development Programme . I will create a time management log and will keep a record of all the tasks to be done along with their time frame. Then. This change should reflect in my personality in one or two months. Avoid heavy make-up and jewelry: Women should never over-do their make-up. The hairstyle should be neat. Makes colleagues feel comfortable about working with you. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. Use a breath mint if necessary. Use a deodorant. I should be updated with the knowledge related to my field.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming: Clean and well-fitted garments: The clothes that one wears to work should be clean.II 36 . They should not be faded or torn. Ans. Do not wear sports shoes to the workplace. well-fitting shoes. Use a mouthwash. Within a month. add a few more qualities that are helpful for total personality development. I can utilize the time spent traveling to and from office for reading. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. Body odor: Take a bath daily and look fresh.
This routine will help me stay active and lively.II 37 . I will also learn some exercises to help improve my blood circulation and oxygen circulation. ©NIIT Coordinator Guide – Personality Development Programme . I should be able to see a difference in two or three months. I will acquire a health care routine based on my working style and food habits.
and concerns. Abraham Maslow has explained that a man is never fully satisfied. All humans are unique and different. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. On the other hand. promotion prospects. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. and advancement for growth are motivational factors. Aggressive. recognition. while factors such as achievement. interesting and challenging work. Therefore. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. You can assess a person's personality by determining a person's dominant behavior style. they should know about some fundamental truths related to human relations. the performance of a person is influenced by various factors. Understanding these styles will help you decide how to deal with different people. as given in the Additional Inputs section. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. Out of these factors. Explain Maslow's hierarchy of needs theory. feelings. and motivational factors satisfy the psychological needs. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. They can become sarcastic. If they express their views. each person has one behavior style as the dominant one. or both the persons are partly right. Explain to the students that they should be able to overcome such difference of opinions and build good human relations.Chapter Eight Objectives In this chapter. and working conditions are hygienic factors. such as salary. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. According to this theory. These styles are Submissive. and ability to lead people.II 38 . but can affect performance if they are not present. Hygienic factors do not lead to improved performance. company policy and administration. the students have learned to: Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. Tell the students that in any kind of job. they do it in a cautious and mild manner. the other person is right and the first person is wrong. Tell the students about Herzberg's motivation-hygiene theory. Tell the students about the model approach that they should follow to resolve problems related to human relations. Some people manage to strike a balance between all the three styles and use these styles according to the situation. factors such as salary. they should have the knowledge of dealing with people. Tell the students that hygienic factors satisfy the animal needs. The characteristics of people having aggressive behavior are: They can be directly or indirectly aggressive. The characteristics of people having submissive behavior are: They do not stand up for themselves. There are three types of human behavior styles depicted by different people in different conditions and circumstances. According to this theory. communication. company policy. These problems can fall into three categories: the first person is right and the other is wrong. Satisfied and content people become inactive. people in search of something always remain active because they are motivated. motivational factors lead to improved performance. they act and react differently to their environment. you can take the following approach: Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. However. They do not express their views. to achieve success in personal and professional lives. These three behavior styles are present in every human being. These facts will help students look at human relations in a better way. However. Tell the students that in order to deal with and manage people. ©NIIT Coordinator Guide – Personality Development Programme . You can discuss the various behavior styles. nature of work. personality. People having aggressive behavior have little or no concern for other people's ideas. and opportunities for creative work. People are generally never fully satisfied and no one is perfect. and Assertive.
They express their views directly but not at the expense of others. 9. and feelings. They can get verbally hostile or abusive. At the same time.. I would like to. 7. Behavior ©NIIT Coordinator Guide – Personality Development Programme . They blame others for problems and mistakes. They respect the self and others.. they respect the right of other people to express their views. It's only my opinion. That's stupid… What can we do to resolve this problem. 3. They are able to negotiate and compromise. After I finish this work. People having assertive behavior express and pursue their own views.. I believe that . I am sorry to take up your time... Statement Don't ask questions. It's nothing to do with me. 8. 4. 10. what do you think...just do it. and feelings.II 39 ... 5.. ideas.. Would you be upset if we. I will be happy to answer your question. They are confident and have a positive attitude. 6.. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S. ideas. but. but. 2. The characteristics of people having assertive behavior are: They are honest with themselves and others.No. 1. its all your fault. Now. They sometimes adopt a patronizing attitude.
a consultant working at Red Sky. Sometimes. 2. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. He appreciates the efforts made by others. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. he has limited knowledge about his colleagues. He admits mistakes easily and tries not to have an argument to prove his point. He tries to convince the person working with him that he considers that person honest. He should learn to stay calm if things are not happening as per plan. He needs to improve his presentation skills. List out your good qualities pertaining to Human Engineering. He tries to be considerate and thoughtful in his behavior. and fair. Ans. therefore. upright. a consultant at Red Sky Inc. It makes the other person feel important. He should involve his team members in planning activities because this will give them a sense of belonging. John. In any conversation.Solutions to Chapter Eight Questions 1.II 40 . He avoids making personal contacts with colleagues. he tries to reconcile as soon as possible. If he enters in an argument with anyone. he listens carefully to people. he looks from that person's point of view. He tends to make work-related decisions on his own without discussing it with his team. ©NIIT Coordinator Guide – Personality Development Programme . Before asking another person to do something. needs to work on the following points to improve his skills related to human engineering: He is unable to put his ideas across in an interesting manner. and this results in dull presentations. He tries to avoid an argument. He should try to get to know his colleagues. This will make them feel special. he is unable to control his anger. Ans. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. Sam. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively and criticize because these attempts are futile. which has already been proved wrong..
and diligence. Anita’s manager told her that he was very pleased with her work. the students have learned to: Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. Then. Explain to the students that they can accomplish their tasks through organizational ability. reading and writing skills. Tell the students that their success will always be rated on the basis of the result achieved. Anita was deemed the 'Star Performer of the Month'. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. the team felt that she was not a team player. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. Those who have practical knowledge of their area of work enjoy a distinct advantage. they should also learn to develop these traits. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. Tom was taken aback because Anita had never asked him to send the document. Explain to the students that gaining specialized knowledge will help them succeed. she told her team members about what had happened and spoke of the manager very rudely. Tell the students that a true professional should: Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . She disagreed with him and started arguing. After three months. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. During her first project. her rating was average. She did not tell them the reason why he had not agreed with her idea. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before.II 41 . Anita argued that Tom was the one who had not sent the document. Explain to the students that to develop a good personality. They can improve their general intelligence by improving their vocabulary. At home and with her friends. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. Anita kept arguing.Chapter Nine Objectives In this chapter. She went to her manager and told him her idea. Some of these traits are innate but others can be developed with experience. Her manager reviewed her work after a week and was impressed. Tell the students that they should have immense willpower and ability to make their own way and walk through it. She studied software engineering at a highly rated engineering institute and won an award for her project. it is necessary to accomplish the task in order to be successful. The manager explained again in detail why the idea was not feasible. He explained why it was not feasible. Anita began spreading rumors about Grace. After the meeting. you can take the following approach: Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. Soon after. Therefore. Because of this. They rely on their own abilities and knowledge. and IQ. good work ethics. He gave her a very positive feedback and showed her work to the Head of Department. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. This knowledge is gained through formal education and self education. This general intelligence helps them stand out and make a mark for themselves. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. she completed her management diploma at a premier management institute and got a job in a top software development company. she had an idea that contradicted that of her immediate superior. she had a bitter argument with her team members Grace and Tom. during her appraisal. However. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her.
He tries to be considerate and thoughtful in his behavior. Before asking another person to do something. a consultant working at Red Sky. My role model is Bill Gates. he started a company along with his friend Paul Allen. Microsoft has a strong base of happy and satisfied customers. employs 55. He possesses strong work ethics and organizational skills. he listens carefully to people. He ensures that no chance to appreciate the other person is missed. he has the following three abilities. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success.II 42 . In 1975. Ans. Following is the list of important principles of human engineering that John should work upon: He is unable to put his ideas across in an interesting manner. Besides having these qualities. which have made him one of the most successful businesspersons in the world: Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. He never waited for any external help and realized his dreams on his own. List out some of the important principles of human engineering in which you need improvement. Ans. In any conversation. Microsoft Corporation is a leader in software services and solutions. He tends to make work-related decisions on his own without discussing it with his team.000 people. He tries to convince the person working with him that he considers that person to be honest. chairman of Microsoft Corporation. Microsoft generated revenues worth US$36. List out some of the important principles of human engineering in which you are good at. ©NIIT Coordinator Guide – Personality Development Programme . Identify a successful role model and list two or three additional qualities other than those listed in this module. As a result. Bill Gates has all the characteristics of a successful person. Continuous advancement: Gates always aims to introduce innovative products. Today. He has complete knowledge of his own field and has common sense to make practical judgments. He started developing computer programs at the age of 13. He admits mistakes easily and tries not to have an argument to prove his point. He needs to improve upon his way of presentation. If he enters in an argument with anyone. John. It makes the other person feel important. He tries to avoid an argument. Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. Ans. Prepare an action plan for improvement of those qualities. and is present in 85 countries. upright. he is unable to control his anger. Sometimes. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. and this results in dull presentations. he looks from that person's point of view. He has the natural ability to comprehend difficult concepts and analyze them clearly. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively. 3. which has already been proved wrong. and fair.84 billion for the fiscal year ending June 2004. This keeps his organization always at the top and in demand. he tries to reconcile as soon as possible. 2.
This will give them a sense of belonging. He should involve his team members in planning the activities. This results in people taking him for granted. ©NIIT Coordinator Guide – Personality Development Programme . he knows little about them. He should learn to calm down if things are not happening his way. As a result. Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts. He avoids making personal contacts with his colleagues. He should try to get to know about the people working with him more closely to make them feel special. He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards. He is unable to make hard decisions related to people he works with.II 43 .
interpersonal skills and abilities. the students have learned to: Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. besides being proficient in their field. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. This is because collective effort is a must to ensure organizational success. you can take the following approach: Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. To express these knowledge skills. A team is a group of people working together towards a common goal. To become a responsible and efficient member of a team. IT professionals need to be eternal students and be in constant touch with new updates. co-operative. They need to ensure a high team spirit to accomplish their project and organizational goals. Tell the students that conflicts are bound to arise when individuals work together in a team. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. Storming: This is the argumentative phase. an individual should be enthusiastic. while other traits can be developed with experience and perseverance. they should also possess good written and verbal communication skills. Tell the students that successful IT professionals know how to manage stress. Tell the students that they should be work well within a team. IT professionals should possess good health and a delightful mind. b. should also get along well with their seniors and team members. It is very important to manage time for meeting deadlines and taking on new assignments. Performing: In this stage. Norming: In this stage. the students will be comfortable with each other and with the goal that they have decided upon to work together. Ask students to resolve various issues and concerns pertaining to the team goals among themselves. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. the students will start working together and giving good performance. They should are able to comprehend difficult concepts and analyze them clearly. Some of these traits are generally innate. Tell the students that they should possess the knowledge of their field of study. Answering the following questions will help them identify the reason of conflict and resolve it: a. Team spirit can be promoted by sharing experiences and by being flexible. c. Tell the students that successful IT professionals should be highly capable in managing human relations. 47. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. and committed. Explain to the students that successful IT professionals have the ability to learn by themselves. Ask the students to form groups of six members each and perform the following activities: Forming: In this stage.II 44 . Every member is an important part of the team and is responsible for its success. To be successful. and interest in extra-curricular activities. people get to know each other and make impressions. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . Ask the students in each group to interact with each other to know each other better. In order to remain self motivated.Chapter Ten Objectives In this chapter.
if required Teamwork motivates individuals. Samuel notices Robert making friends with people from different teams and departments. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. He has an intense look on his face at all times because he is always thinking about his work.Tell the students that people react differently in a conflict. However. Such people are aggressive in nature and usually bring out new points related to team activities. Accommodating: People with this style participate in a conflict but do not get affected by the result. Robert is as efficient a worker. Tell the students that avoiding such situations is not always helpful.they explain company policies to him and help him get accustomed to the office environment. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. tell the students that to build relationships at work. Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. being preoccupied with thoughts about work. Samuel is appreciated for being serious about his work from day one.in the corridor or in the office library. He notices that the people he had been greeting are not keen to communicate with him. On the other hand. they must: Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. Compromising: People with this style participate in a conflict in a reconciling manner. ©NIIT Coordinator Guide – Personality Development Programme . Ask them to learn about the following conflicting styles and select their style: Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. At times. he forgets to greet them at times. His bright eyes and ready laugh make people want to be around him. Competing: People with this style actively participate in a conflict. Robert gets assistance from these same people . They don't fight over their point of view but try to settle the conflict within themselves. He always has a cheery look on his face. extracts the best out of individual talents.II 45 . Such people are actively involved in planning activities that can bring the team together. and leads to creative solutions. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . Robert becomes popular in his team. they initiate conflicts and try to prove their point of view. Samuel decides that he will make an attempt to meet other people as well. As a result. They tend to adapt to the scene that seems to be suitable for the whole team. After going through the preceding case study.
©NIIT Coordinator Guide – Personality Development Programme . Do not listen to others' ideas and opinions. Sound leadership. Are not open to giving and receiving feedback. concern. Provision for review and feedback on individual as well as team performance. Recognition and support for individual differences. Practices Aiding Teamwork Good teamwork requires: Agreed-upon goals and clear objectives. Clearly established procedures. Mutual support. Practices Hindering Teamwork A team suffers when its members: Blame each other for failures. Extracts the best out of the individuals. Give priority to their tasks over the team tasks. Mutual cooperation and conflict resolution. Offer support and motivation on the basis of personal likes and dislikes.II 46 . Leads to creative solutions. Do not give their opinions. Active contribution by all members. Recognition and reward for team efforts. Do not share information.The Difference Between a Group and a Team A group turns into a team when its members begin to have: Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork: Motivates individuals. and trust.
ask the students to: Control external and internal distractions. In addition. The project had to be completed within a month. Tell the students that if they have good communication skills. To improve their listening skills. Listen actively. Give the students an exercise on passage reading so that they can work on their reading habits. . Almost three quarters of the communication process involves listening. because writing is also important along with speaking and listening. listening to the radio or lectures. it is the first step toward comprehension. the students have learned to: Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. and magazines. Take notes. Jack presents the first version to the client. Familiarity with a specific language might not be enough. Ask questions and paraphrase. Identify key points. Explain that factors such as courage. tell them to present their views on the topic. ask them to write on any topic of their choice. The client feels that Jack is the right person to handle the project. and logical thinking are equally important in ensuring effective communication.II 47 . ©NIIT Coordinator Guide – Personality Development Programme . Listening is not the same as hearing. the client is worried that the deadline cannot be met. Make sure that the students maintain a list of the new words they come across each day. This will help them build up their confidence. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. they will have more opportunities to succeed in life. you can: Introduce the topic by explaining the importance of communication skills in the modern world. and interested. newspapers. Tell the students that listening carefully is one of the most important aspects of communication. Now. Ask the students of possible reasons why Jack and his team blundered. The client is pleased to meet Jack because he appears to be enthusiastic. instruct the students to take notes while watching television. the training course looks more appropriate for undergraduates instead of office executives. To improve their listening skills. Then. This exercise can help in building a strong vocabulary. he makes all the preparations for the meeting. Instruct the students to create their own personality portrait. it involves interpreting and understanding. Ask them to read books. Avoid making any interruptions. This will help them in improving their communication skills and vocabulary. After two weeks. bright. and they work hard for two weeks.SPEC IF IC IN PU T S: P A R T . confidence. It will also prepare the students to participate in group discussions and interviews. Give the students a list of words and ask them to frame sentences by using those words in different contexts.CH A PT ER . Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. The client wants Jack to create an IT training course for office executives. Before the meeting.II Chapter One Objectives In this chapter. Carry forward the discussion stating that: Listening is the most powerful tool of communication. Jack briefs his team. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. The client is very upset because the work does not match the requirements at all. Also. tell them that possessing effective communication skills is a prerequisite for personality development.
Sit straight and breathe deeply. Receiving a Call There are five main steps in the process of receiving a call: Greet the caller: Greet the caller and introduce yourself. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. and friendly. Clarity: Express your words clearly. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. Telephone Manners While speaking on the phone. Requirements for future action. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. Details of the person who received the call. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. Attitude: Be courteous. rude. An effective message includes: Date and time of the call. Composure: Remain calm while handling aggressive. professional. take care of how you sound. Body language: Smile before making a call. End the call: Summarize the conversation and end the call on a pleasant note. Contact number of the caller. Language: Use simple and straightforward language. ©NIIT Coordinator Guide – Personality Development Programme . or agitated callers. Ask questions from self. There are certain desirable procedures and protocols for using the telephone. and messages are taken when you receive a call for another person. understanding. This attitude is reflected in your voice. Watch for nonverbal cues. if any. So. helpful. Be unprejudiced.II 48 . Exchange information: Ask for and supply relevant facts and information to the caller. you need to consider the following elements: Voice: Your voice reflects your mood and state of mind. Speed: Speak slowly. Time for returning the call. Purpose of the call. Identify the caller: Ask for the name of the caller. Details of the caller.
©NIIT Coordinator Guide – Personality Development Programme . A person should be quick in reasoning and thinking. Developing a sense of humor: Sense of humor is another aspect that helps the communication process. The three reasons are: Communication skills are required to express our views to others. Give any three reasons why it is important to improve communication skills? Ans.Solutions to Chapter One Questions Solutions to Check your Progress 1 1. For example. Both set of skills are required. How can communication skills be improved? Ans. 2. students prefer teachers who are jovial and lively. a person can have good language skills but may not be able to express his views to a group of people. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication.II 49 . you need to participate in group discussions and personal interviews after you clear the entrance exam. Communication can be improved by practicing certain activities on a daily basis. For example. Solutions to Check your Progress 2 1. Listening to news on the radio: Listening is the best way to improve the communication skills. Presence of mind helps a person think in a logical manner. The following activities can help a person improve his or her communication skills. One can acquire communication skills only by practice. and the vocabulary. It is necessary to speak in a variety of situations. general awareness. If you want to pursue higher studies. Communication skills are necessary for a person to express his or her views in any situation. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge. The best way to improve vocabulary is to learn new words in different contexts. Logical thought process: Good communication also includes a logical thought process activity. This adds value to the communication skills. This will make you more confident and comfortable with spoken language. Language skills denote the person's subjective knowledge. while listening to the radio. Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability. Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. whereas communication skills involve the presentation of the subjective knowledge to the outside world. you can concentrate on the words being pronounced by the newsreader. The difference between language skills and communication skills lies in the presentation of your ideas. For example. What is the difference between language skills and communication skills? Ans.
To give several things equal amounts of information. Solutions to Section 1. so that a situation is successful. To follow someone or something. Meaning: 2. An active disagreement between people with opposing opinions or principles. Can communication skills be developed by reading books on 'communication skills'? Why? Ans. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. Ans. Meaning: 2. A failure to work or be successful. Write two sentences by using each of the following words in two different meanings: balance. The English book is issued in your name. Meaning: 2. conflict. issue. Sentence: There was a lot of conflict between him and his father. A subject or problem that people are thinking and talking about. To be engaged in (a vocation or hobby.5 Passage 1 48. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. Balance Meaning: 1. pursue. To give something to someone. What are communication skills? Ans. Division of something into smaller parts. Sentence: Pursue Meaning: 1. Communication skills are the skills that enable a person to convey information so that it is received and understood well. and breakdown.3. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . All oceans water is the same shade of blue a. Sentence: The car was pursued by helicopters. at all times c.II 50 . or money. Sentence: The rate of muscle protein breakdown was assessed. Meaning: 2. Meaning: 2. issues. He is pursuing MCA from a recognized university. time. Sentence: The old lady had to hold the railings to keep her balance. Sentence: My car had a breakdown in the middle of the road. Solutions to Check your Progress 3 1. for example) Sentence: Conflict Meaning: 1. There are still balance payments due on him. Sentence: Breakdown Meaning: 1. Solutions to Check your Progress 4 1. He noticed a conflict in the dates of the two meetings. in all places b. Sentence: Issue Meaning: 1. It is the ability to express our views and understand others' views. An incompatibility of dates or events.that's just a side issue. Sentence: Don't worry about who will do it. hardly ever d. Communication is a skill and can be improved upon only by practice. A state where things are of equal weight or force.
red pigments in coastal waters k. p. t. at all times d. blue pigment l. microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. b. g. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. reflected light and yellow pigment from plant life 4. x. continual scolding is not harmful to the child dd. One inference that can be drawn from this passage is that cc. z. Ans. r. aa. b. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. w.Ans. The main idea of this passage is that u. The social development of a child can be affected by y. children develop socially. Ans. h. sand color j. v. b. c. infantile pleasures habits infantile pleasures patterns the number of siblings 3. Ans.II 51 . The main idea of this passage is q. Ans. c. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . f. n. Ans. Blue light is e. Green water near coastlines is almost always caused by i. a. d. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. s. reflected light and yellow pigment from plant life Ans. Phytoplankton are m. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. bb. o.
All of the above Home and school Playground and classroom Playground and home All of the above 5. d. c. jj. mm. b. continual scolding has adverse effects on the disciplinarian Ans. hh. qq. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes. rr.II 52 . ii. continual scolding does not affect physical development ff. Totally Passage 3 1. Where does the passage say the only child learns his social lessons? gg. Home life and the people who live with the child affect his development kk. pp. c. Ans. Ans. Ans. ll. This passage implies that victims of Alzheimer's disease may oo. nn. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme .ee. incur personality and behavioral changes. continual scolding inhibits healthy social development 4.
zz. Symptoms of Alzheimer's disease include ss. a. Ans. hospitalization ccc. b. yy. bed rest bbb. In the passage. "debilitating" means ww. d. remember the answer to a question. remember the answer to a question.2. According to the passage. uu. The cure for Alzheimer's disease is aaa. drive a car Ans. Ans. which was already asked ©NIIT Coordinator Guide – Personality Development Programme . tt. vv. long-term care 5. a person with Alzheimer's disease might not be able to eee. walk fff. remain awake hhh. xx. c. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3. which was already asked ggg. there is no cure ddd. long-term care Ans.II 53 . to make feeble to make feeble capability to strengthen stamina 4.
Find out if it is acceptable to give or receive gifts. When interacting with foreign clients. she felt it was inappropriate and addressed him as Mr.Chapter Two Objectives In this chapter. Use English or the client's language. it is important to know about their culture and work ethics. The lady just looked away when Sheila asked her why she was not married. She said she wasn't married. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. He raised his eyebrows and looked at his colleagues in an embarrassed manner. to initiate small talk. you need to: Determine the degree of formality practiced at the workplace in the client's country. This will help them in improving their conversation skills. After analyzing the preceding case study. A desire to learn is a must.II 54 . Ronald asked her to address him by his first name. color. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. Arrange group discussions and presentations for the students and ask them to get actively involved in these. Explain how spoken English is different from written English. Give students reading exercises such as passages that contain conversations involving two or more people. Avoid the local language. one learns that before you interact with a foreign client. the meeting continued. ask them to answer the questions given in the relevant exercise. etc. Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. When they met. Ronald agreed. Ensure appropriate body language. Then. However. Explain the different features of spoken English. Gestures and body movements can be perceived differently in different countries. ©NIIT Coordinator Guide – Personality Development Programme . Tell the students that spoken English should be free from grammatical mistakes. During lunch. Tell the students to speak English on a regular basis to improve their conversation skills. After lunch. Smith. Avoid discussing sensitive issues such as politics. After the second meeting. Sheila asked whether they could ‘prepone’ the meeting. the students have learned to: Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. These should not be perceived as bribe. Sheila gave Ronald a silver Ganesha as a gift. Tell them the difference between intentional learning and incidental learning. It was decided that they should meet again after two days. Sheila asked one of the middle-aged ladies what her husband did. race. Ronald looked puzzled and asked what she meant. a client. you can use the following approach: Initiate a classroom session by explaining the basic components of communication skills in a conversation. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. This will help them in improving communication skills and gaining confidence. This will motivate the students and help them improve their vocabulary.
it will help create a very good impression about the organization. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. punctuation. 3. It is important to learn it to pursue further studies abroad. 4. so that others get bored. spoken English is not difficult. and formatting. The different features of spoken English are: The speaker should be able to speak clear English so that the listener is able to understand it. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations.3 (a) 1. No. kkk. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. such as attending interviews and conducting presentations. Many of us are not able to speak English because of lack of practice. Name any four reasons why English is important to us. and connecting with the audience. It is easier as compared to writing. The speaker should use appropriate words or vocabulary. Why? Ans. Solution to section 2. The speaker should pronounce the word correctly. jjj. It is important to know English in order to try for a job in other countries. so that others cannot understand. clear voice. Your body language must be an additional support to ensure effective communication. Tell them to improve upon their weaknesses by working on the following points: You should always speak politely with other members of the organization. They are also important for success in different professional situations. Is spoken English difficult. Why do many of us find it difficult to speak in English? Ans. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme . Your presentation should be crisp and effective. The seminar must be impressive in terms of content and presentation style.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself.II 55 . or too slow. What are the different features of spoken English? Ans. Ans. Practice enhances the confidence level and improves effectiveness. 2. The passage implies that if a student studies for an exam. he is practicing iii. Writing English is difficult because you also need to worry about elements such as spellings. You should always establish good eye contact with the audience. It is necessary for social prestige and respect. lll. Care should be taken to speak slowly and use the correct grammar and pronunciation. The speaker should not speak too fast. You should be confident about the topic. Knowledge of the English language is of great importance because of the following reasons: It is useful to get a good job. Give students a particular topic and ask them to present a seminar on it on behalf of an organization.
in order to learn by intentional learning.Ans. impulsion Ans. True ©NIIT Coordinator Guide – Personality Development Programme . one must be qqq. According to the passage. As Hans listened to the lecture of Einstein. false or unknown. neglect ppp. Highly motivated Solution to section 2. True www.3 (b) 1. dread nnn. he understood it well (True/False/Unknown) Ans. in need of learning Ans. tired of learning ttt. Highly motivated rrr. a. In the passage "motivation" means mmm. unmotivated sss. a.II 56 . incidental learning 2. uuu. (True/False/Unknown) Ans. (True/False/Unknown) Ans. When the professor had asked a difficult question. Einstein thought that they were in trouble. d. Say whether the following statements are true. The question asked by the professor was such that Hans had no idea of it. repulsion ooo. impulsion 3. False vvv.
xxx. So. fictional aaaa. He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. modesty dddd. and television. Answer the following in a phrase or sentence each. g. c. Why did Hans give lecture in place of Einstein? Ans. False yyy. interest in space travel eeee. space travel. What kind of story is this? zzz. Which of the following qualities made him a great scientist? cccc. interest in space travel d. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. true Ans. and joined in the applause at the end. Hans delivered a lecture in place of Einstein. 49. sense of humor h. Ans. true f.II 57 . These words were first spoken by Einstein (True/False/Unknown) Ans. What did Einstein study? Ans. Did Hans perform well? Pick out words from the story in support of your answer. Amusing bbbb. curiosity ffff. Einstein was tired and was not in a position to deliver a lecture. Yes. b.” ©NIIT Coordinator Guide – Personality Development Programme . (True/False/Unknown) Ans. Hans performed well. sense of humor Ans. Einstein studied Science. "It is a pleasure to drive a genius like you". i. False 2. They left the university with Hans driving.
The most remarkable year for Dr. He had an attractive personality with strong features and long black beard. ©NIIT Coordinator Guide – Personality Development Programme . He was about 70 kg in weight. l. impersonated Einstein hhhh. 1915. Grace's career was 1895. he scored 2. He was the first one to score a triple century in first class cricket. Einstein called Hans a genius because he: gggg. He had an attack of cerebral hemorrhage a few days before his death. did not let Einstein down Ans. William Grace found himself in an atmosphere charged with cricket. and E. had memorized Einstein's lecture iiii. He was sixty-seven years old. Dr. William Gilbert Grace had a splendid physique. m. In what aspect.) Solutions 50. the answers have been researched by using the Internet. Ans. had presence of mind jjjj. William was actively engaged in first class cricket. He was a tall man. n. In that year. He was enthusiastic about cricket from the tender age of six. He belonged to a family with a cricket background. They also were cricket players. His highest score in tests was 344 runs. Alfred. What happened to him? Ans.j. he chose cricket for a profession. In fact. In addition. o. should the credit go to Grace regarding the game of cricket? Ans. His father and uncles were enthusiastic about the game as his elder brothers Henry. William Grace died on October 25. He scored 100 runs or more on 121 occasions. Describe the physical appearance of William Gilbert Grace in a line or two. 6 feet and 2 inches in height.II 58 . He held the record for the highest individual score for many years. Grace scored nearly 55000 runs with an average of 43 runs per match. He received a testimonial and a letter of congratulation from the Prince of Wales.346 runs and also completed his hundredth first class century. Although he was a doctor. William Gilbert Grace was the greatest and most attractive personality in cricket. M. k. c. he was a fast bowler. What is the record of Grace as a batsman and bowler? Ans. it was so easy that even his driver could answer it. How did he consider cricket? Ans. Hans laughed and replied to the professor that the question was not at all difficult. had presence of mind (Because the passage for the below section is not available in the Student Guide. Grace. What was Hans's reply to the question of the professor? Ans.
9. Sugar is available freely in the market Ans. 8. She sings well.Solution to Section 2. He discusses about politics Ans. 4.4 The sentences given below are examples of sentences with common errors. 1.II 59 . He couldn’t stay with the class. Ans. She sings well. Ans. Doesn’t she? 5. ©NIIT Coordinator Guide – Personality Development Programme . Ans. 2. It is raining very heavily. He has not given his final exams yet. Can you describe that picture? 7. He discusses politics. Rain is coming very heavily. He has not yet appeared for his final exams. 3. Ans. Can you describe about that picture? Ans. My sister is getting her ears pierced this evening. 6. They sing very well. Isn't it? Ans. He couldn't cope up with the class. Ans. My sister is getting her ears bored this evening. They sings very well. Identify the error and correct the same. Sugar is available for free in the market.
The teacher is delivering a lecture. ©NIIT Coordinator Guide – Personality Development Programme .II 60 .10. The teacher is giving a lecture. Ans.
The subskills are: Right order of words in a sentence. he whispered _______ (soft). 60. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. 55. she's got _______ (beautiful) songs as well. ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. and using correct grammar. Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. Then. My dog is very ________ (silent). Explain to them the importance of good writing skills. He broke the news to her _______ (gentle). Correct usage of grammar. Ask them to redraft their document according to that checklist. She not only sings _______(beautiful). Writing needs a lot of practice. Discuss their views and share with them the various ways in which they can improve their writing skills. such as preparing presentations. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. Tell the students about subskills such as using the correct sequence of words in a sentence. Sting is a _______ (marvelous) singer. 53. using simple and appropriate words. 56. Ask the students to write their views on improving writing skills. To become a good professional. Explain the importance of redrafting a document. the students have learned to: Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. Although IT professionals do not emphasize on the use of grammar. Provide the students with a checklist to help them redraft documents. My father drives ________ (slow).Chapter Three Objectives In this chapter. 59. 57. For example. 58. Ice-cream sales rose ________ (steep) last August. Right order of sentences in a paragraph. you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. This will help them in various tasks. ask them to do the following exercise.II 61 . Proper format. My old car broke down yesterday. I hope it can be mended _____ (cheap). I am a fan of France Gall. It _______(rare) barks. Writing includes several other fields or subskills. correct grammar usage is an important and basic subskill of writing. 54. it is important for them to learn correct grammar. Out of all the subskills. Appropriate choice of vocabulary. 52. There was a _______(sudden) increase in sales. Proper usage of punctuation marks. He ______ (seldom) exceeds 40 mph. Jimmy has got a ________ (tremendous) collection of stones. "I particularly like all these _______(bright) colors in your paintings". you can use the following approach: Initiate a classroom session by defining writing skills. Explain to the students the importance of proper grammatical usage while writing a document. Introduce the features of good writing skills. You cannot acquire good writing skills in one attempt.
2. Style. and phrases. 11. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow.Ask students to prepare a report on any topic. 7. format. 4. to combine sentences. 1. Then. 6. whereas the language of writing consists mainly of complete sentences.6 1. give them the following checklist for evaluating their report: S. Discuss the importance of each one of them. Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. Cohesion: Helps to identify the completeness of a sentence or a paragraph.II 62 . No. Sections 3. 10. 8. What are the differences between the language of speech and the language of writing? Ans. Grammar: Helps to ensure that the document is grammatically correct. Ans. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. 2. 3. Mention the different subskills in writing. 9. such as but. Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. words. It also helps to ensure that the sentences are able to convey the complete meaning. that. ©NIIT Coordinator Guide – Personality Development Programme . 12. and which. The different subskills in writing are: Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. 5. The differences between the language of speech and the language of writing are: The language of speech consists mostly of broken utterances. Coherence: Helps to identify the appropriate usage of connectors.
In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.
3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.
4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:
Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.
5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.
6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.
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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.
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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:
Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.
Certain steps that can help an individual in improving his writing skills are:
Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar
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Discuss the problems they may face. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are: Errors in Verb Tense Incorrect: When I came home. consequently. explain to the students the use of various linking words and phrases. based on format.Chapter Four Objectives In this chapter. I would do it now. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . Provide the students with a sample letter. the children still hadn't finished dinner. and organizational pattern of a letter. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. List the restrictions imposed when writing formal letters. you can use the following approach: Initiate a classroom session by giving a brief introduction on writing skills. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. Explain to the students the shortcomings in their paragraph writing. Explain to them what paragraphs are and why are they required. and length of the letter. In addition. and on the other hand.II 66 . whereas. Present: If I had time. Also. Instruct the students to use appropriate vocabulary and correct punctuation. Share tips to help them overcome these problems and improve their letter writing. Instruct the students to write letters on specific topics to check their progress. if any. I would have done it yesterday. language. Explain to them the importance of linking devices in a paragraph. Discuss the importance of organization of the body of the letter. Explain to students the differences between formal and the informal letters. format. Correct: He threw it out of the window. Tell the students about the importance of grammatical accuracy while writing. Errors in Conditional Sentences Future: If I have time. Past: If I had time. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. Introduce the students to paragraph writing. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. Errors in Tense formation Incorrect: He throwed it out the window. such as first of all. such as coherence and cohesion. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. Introduce letter writing to the students. the children still didn't finish dinner. Instruct them to identify the layout. discuss the tips to achieve coherence and cohesion in a paragraph. Correct: There are many reasons why I can't help you. I will do it tomorrow. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for.Verb Agreement Incorrect: There is many reasons why I can't help you. Errors in Subject . For this. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. You can discuss some of the errors that the students generally make while writing. Instruct the students to identify the features of a good paragraph. In addition. Explain to them the importance of layout and format of a letter. Correct: When I came home. the students have learned to: Write paragraphs Write letters Focus Areas To conduct this session. as given in the Additional Inputs section. content. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. Discuss the guidelines for letter writing.
Correct: All of us . Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English: Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. Example: She cooks well. Alice. Jane. Errors in Pronoun Subject . if you are writing a letter to your relative. Correct: The young man writes badly. For example. the better you will get. Make sure the correct form has been used. Incorrect: Everyone on the project have to attend the meeting. Incorrect: The busier you become. check if the correct form has been used. Incorrect: That is the most important of any other reason. Errors in Parallel Comparisons In parallel comparisons. Correct: The more you practice. Correct: Of the two books. Correct: John is absent. Example: She is a good cook.Fred.II 67 .Object Incorrect: All of us . Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. (How easy?) Most adverbs are formed by adding -ly to the adjective. Guidelines for Writing Letters Use the following tips to write a letter: Identify the nature of letter.were late. Incorrect: Of the two books. If you are applying for a job in an organization. but a few of the class are here. An adjective describes a noun and answers the ‘what kind’ question. Errors of Illogical Comparatives Check comparisons to make sure they make sense. Correct: Everyone on the project has to attend the meeting. and I . Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. you will get better. Correct: Texas is bigger than any other state in the United States. Alice.Fred. it should be formal. Correct: She looked very good. and me .were late. ©NIIT Coordinator Guide – Personality Development Programme . Incorrect: Texas is bigger than any state in the United States. but a few of the class is here. whether it is formal or informal. Jane. Incorrect: The more you practice. lesser time you have for reading. the less time you have for reading. Correct: That is the most important reason. it should be informal. (How does she cook?) This exercise is relatively easy. Correct: The busier you become. Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well. this one is better. this one is best.
Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages: Clarity: • • • • • • • Use an appropriate subject line. Avoid describing highly confidential issues. The following parts are included in the body of the letter: • • The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. Quote accurate data/facts. Keep the message short and simple. For example. This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. ©NIIT Coordinator Guide – Personality Development Programme . Identify the nature of language and style to be used in the letter. while the body comprises the main message. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. Ask the students to draft a letter and then assess their progress based on the following parameters: Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. Avoid using angry or offensive language. Use standard font and color. Avoid describing legal or controversial issues. 'Bcc' field: 'Bcc' stands for blind carbon copy. The layout of the letter makes the first impression on the receiver of the letter. Security and privacy: • • • Use the 'Bcc' field for multiple recipients. The header of the e-mail message contains the following fields: 'To' field: The recipients' e-mail IDs are written here. The organization of the body of the letter is also very important. The header contains the recipients' addresses. If you are writing an informal letter. Use an appropriate greeting. Closing: It includes the conclusion or the summary of the message. Proofread and check spellings before sending the message. do not use abbreviations and symbols. Detailing: This is the actual content or body of the message. Identify an appropriate length for the letter.II 68 . Use business English. you can use abbreviations and symbols. E-mail etiquette: • • Do not use letters in uppercase. formal letters should be precise and to the point. 'Cc' field: 'Cc' stands for carbon copy. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. For example. if you are writing a formal letter.
What is a paragraph? Ans.II 69 . Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. b. Avoid using chat language. It is used to arrange content into small. easily readable bits. and sarcasm. ©NIIT Coordinator Guide – Personality Development Programme . A topic sentence is the sentence in a paragraph that explains the main idea. Avoid humor. A Paragraph is a group of sentences. What is a topic sentence? Why it is important? Ans. jokes. acronyms. It is important because all the sentences in the paragraph are directly related to it. and personal complaints about coworkers. conflicts. Do not send e-mail messages to discuss confidential matters such as disciplinary action. A paragraph revolves around one main idea.• • • • Avoid sending spam or unsolicited mass mails. and emotions.
Coherence is achieved in a paragraph by logically linking the sentences in the paragraph. They prepare many traditional foods such as turkey. 67. e-mails are free of cost but post is not. They help establish a relationship between two sentences. It is an important feature of paragraph writing. What is coherence? How is coherence achieved in a paragraph? Ans.5. What is cohesion? Why is cohesion important in a paragraph? Ans. The content that is sent or received may be formal or informal. 5. Thanks giving is a family celebration. depending on the distance and the quantity of information being communicated. Later. They prepare many traditional foods such as turkey. E-mail and post are different means of communication. Solutions to Section 4. a mixture of bread and spices. In addition. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. The receiver can use the information sent by e-mail and can manage the data easily. ©NIIT Coordinator Guide – Personality Development Programme . Everyone eats more than usual. 62. and at least four pies. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. 2. the speed at which e-mail is transferred from one place to another is much faster than post.II 70 . It is also an important feature of paragraph writing. e. large information can be sent from one place to another. salads. and whereas. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. 4. They are similar in some respects but differ in others. sweet potatoes and cranberry sauce. 66. In my family everyone brings a special dish for the thanksgiving meal. 3. a mixture of bread and spices. However. In both email and post. salads. My aunt bakes a turkey and fills it with stuffing. the information received can be forwarded to another destination with some addition in the content. The sentences should be arranged in the following order: 1. Everyone eats more than usual.1 Write paragraphs on the following topics: 1. Sending mails by post may be expensive. On this day the Americans remember the first thanksgiving feast of the early American colonists. Examples of linking devices are first of all. My aunt bakes a turkey and fills it with stuffing. sweet potatoes and cranberry sauce. What are linking devices? Why are they important? Ans. d. Ans. On this day the Americans remember the first thanksgiving feast of the early American colonists. Coherence means logicality. Linking devices are words or phrases that are used to connect two or more sentences. This organization of data is not possible in the case of post. and at the end of the day we are as stuffed (full) as the turkey. on the other hand. In my family everyone brings a special dish for the thanksgiving meal. 7. E-mail and Post are similar in some respects but different in others Ans. 63. My relatives also make vegetables. and at the end of the day we are as stuffed (full) as the turkey. Thanks giving is a family celebration. Cohesion means unity of thought. 65. 2. 64. My relatives also make vegetables. and at least four pies. 6.c. 61. For example.
because of its speed and broadcasting ability. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. In contrast. e-mails enable us to send large amounts of data and stored it for future reference. To send a fax. which can be transmitted over the line. In telephonic communication. E-mail can carry files in the form of attachments. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. whereas fax provides electronic communication. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. They both provide a moderate level of security. Both e-mail and the telephone are means of communication but differ in many ways. 7. City Public School R.2 1. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form. Both telephone and fax use telephone lines to send and receive messages.5. In a telephonic conversation. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. whereas a message sent through fax is delivered within a few minutes. 6. E-mail allows various users to send large amounts of information to the other users. Fax is very different from an email Ans. Post is cheaper but slower than fax. In addition. 5.K. which is not possible in the case of telephone.II 71 . Post and fax are different in several respects. Fax also converts messages into electric signals that can travel through telephone lines. 3.2. e-mail can be shared among various users efficiently and effectively. data can be managed more easily in e-mail. The usage of telephone is more convenient as compared to e-mail. E-mail and Telephone differ in many ways Ans. Post and Fax are different in many respects Ans. you need a fax number to identify the fax machine at the receiver's end. The telephone converts sound signals into electric signals. Solutions to Section 4. the transmission speed is slow as compared to fax. Ans. However. The telephone and fax are similar to each other in many aspects. the person can hear the voice of the other person whereas in post. Email is preferable for many reasons Ans. Telephone and fax share certain common features Ans. Post provides simple communication. Both fax and e-mail are modern means of communication but are different from each other is several aspects. persons can only read the messages written by the sender. Telephone communication is entirely different from that of a post Ans. The telephone and post are different means of communication. The transmission speed for both is very high. Electronic communication. Two fax machines are required to send and receive messages. E-mail is a much better medium of communication in comparison with other transmission methods. A message sent through post needs a postal address to reach its destination 4. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. However. A message sent through post is delivered to the receiver in many days. In e-mail. there is direct one-to-one interaction. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . post allows you to send and receive a large quantity of information. The transmission speed of the telephone is very high as compared to the transmission speed of post. It is very easy to manage data because e-mail enables you to send the same information to different users easily.
We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. The drains are open and keep overflowing with garbage and dirt. Ans. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . The residents fear outbreak of diseases anytime. is not paying equal attention in providing civic amenities to the residents of different parts of the city. south Delhi. Yours faithfully. There are certain parts of New Delhi. It will be a privilege for us to have you as our chief guest for the annual function. spacious. the residents have become easy victims of water-borne diseases.II 72 . are left to rot and stink. In contrast. The Principal will read out the annual report highlighting the achievements of the school in academics and sports. Due to nonavailability of pure drinking water. Supply of water is very irregular and inadequate. Thanking you. colonies like Nandnagri. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. Our school is going to hold an annual function on 25th Sep. Delhi. which are more cleaner. Heaps of dirt keeps lying on the streets. James School Leader 2.The District Collector Delhi Subject: School Annual Function invitation Sir. These are areas where VIPs and the rich reside. It is unfortunate that the Municipal Corporation. and greener due to regular maintenance. I am James. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. I hope you be able to spare some precious time from your busy schedule and grace the occasion. 2005. Our principal will preside over the function. particularly. Your presence shall be a source of inspiration to the students. school leader of the City Public School. inhabited mostly by low-income groups. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area.
II 73 . 0234567 ©NIIT Coordinator Guide – Personality Development Programme . which belongs to Parul of B. Ans. a student of XYZ College. IT (II) year examination. had appeared in the B. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi. I. Yours faithfully. I request you to ask the concerned staff to send my certificate as soon as possible. Unfortunately. IT (II) year Roll No. Adhiraj Singh B.Sc.3. Subject: Received wrong set of certificates Sir.Sc. IT (I) year. I have submitted Parul Sharma's certificate in the university office. I am facing a great amount of inconvenience due to the nonavailability of my certificates. Adhiraj Singh. I have received the certificates for Roll Number 134567.Sc. My roll number is 0234567.
My new session will be starting in the month of April. For this. I came to know from your brother that you are staying in a hostel. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons. Ans. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari. 2005 My dear Dad. please do come and meet me. . Ans. Imagine you are staying in a hostel. Yours affectionately. In addition.4. In case you get time. I need to buy certain books and submit the fees for the new session. How are you? I hope all of you are doing well at home. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. Fortunately.E. This is the first time you have been staying away from home. But I really wish we were in the same college. I have made a few friends. You will be glad to know that the results of the annual examination are out and I have passed with distinction. I can’t wait to meet you during the upcoming vacations. Hope you are doing fine. Do take good care of yourself. I need to purchase stationery. as we would have enjoyed our college life as we enjoyed our school days. Rest is fine here and please do reply as soon as possible. Yours lovingly. Firstly. I will be able to meet all my requirements if you can send me Rs.000/-. The first few days are tough. course. XYZ 5.E. John ©NIIT Coordinator Guide – Personality Development Programme .II 74 . I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. This would have made lot of difference. Our session has started and I too am trying to adjust to the new life. 2. course in Faridabad. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B. so you must be feeling homesick. Mata Gujri Hostel Balawala Dehradun 14 sep.
Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section. the students should read the complete text slowly and carefully to identify the relevant information. Tell them how reading improves one's perception and develops the thinking process. Explain the difference between direct and indirect speech while reading. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas. Tell the students that effective reading can be understood as a scientific process that involves: Skimming and scanning. Discuss what is reading and what are the various types of reading. and various layout features. Understanding the text structure. It also involves drawing inferences. However. Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. Explain the importance of reading and how it can improve one’s personality. italics. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. This process is known as scanning. In this process. making comparisons. the benefits of the ability to read well.II 75 . Understanding the paragraph structure. ©NIIT Coordinator Guide – Personality Development Programme .Chapter Five Objectives In this chapter. Then. the students have learned to: Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. ask them to attempt the relevant questions. Ask the students to take a reading ability test by reading the comprehension given in Section 5. Explain to the students that reading involves comprehending and understanding a written document. Anticipating and determining the meaning of words. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. After skimming. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. Explain to the students. and asking questions.4. Understanding nonverbal signals. underlines. This skill is utilized more than the other communication skills of writing and speaking. you can use the following approach: Initiate a classroom discussion by explaining the importance of reading in our daily lives. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time. bold typeface. they can go for surface level reading when reading for pleasure. Tell the students that reading refers to the ability of understanding any written language and is central to any profession. they should also concentrate on nonverbal signals. These include elements such as fonts. the students should be able to understand the purpose and general content of the text.
The number of sentences and words in a paragraph depends on the subject. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. an adjective. Reading means understanding text. each paragraph can have its own subtitle. Understanding the Structure of Text The structure of a text consists of various parts. The introduction part mostly informs the reader about the content of the document. Each paragraph deals with one aspect of the subject. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. details. and summary. between that word and a word that is familiar to them. page. Subheading: Presents a brief summary. Figures: Represent pictorial representation of an idea or a concept. the students should look for the following clues and indications: Determining the word class: Understand if the word is a verb. a noun. The conclusion part puts the subject matter in the right perspective. A paragraph consists of the following parts: The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. These sentences may contain arguments. Most texts start with a title and sometimes a subtitle. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. how is it related to the other words in the sentence. chapter. therefore. paragraphs contain between 75 to 150 words. paragraphs. which can also be used within a paragraph. What is reading? Ans. examples. or an adverb. The heading indicates the subject matter being discussed in a particular document. Paragraphs are linked in a logical way by link words. or section.These layout features are: Heading: Refers to the title at the top of a document. or section.II 76 . Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. if any. Determining the relation: Understand the relation. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. Determining the function of the word: Understand the function of the word in the sentence. that is. explanations. and other supporting evidences. an introduction. ©NIIT Coordinator Guide – Personality Development Programme . On an average. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences. Captions: Represent comments on figures. To anticipate the meaning of a word. such as title. or an explanation of a particular section or chapter. The second part: Consists of sentences that develop the main idea of the paragraph. It is an important part of communication.
and critical evaluation of the relevant content. To help students determine what to read and how to read. What does the phrase. Reading is done for a variety of purposes. Ans. 2. "make the best of the opportunities". 3. 4. Usually. gaining information. such as preparing for examinations. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). surface level reading and deeper level reading. we make notes. Loud reading seldom leads to understanding the content. Ans. Surface level reading is done mainly for pleasure. Deeper level reading involves concept forming. Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. it is not considered as reading. To encourage students develop a reading habit. Why is loud reading not 'reading'? Ans. Who will be able to make the best of the opportunities? Ans. Solutions to Check your Progress 2 1. learning a subject. They are: Ans. B ©NIIT Coordinator Guide – Personality Development Programme . Reading is of two types. Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. Reading is an important communication skill. The two purposes of this lecture are: Ans.2. 4. and seeking pleasure. 3. Reading has many advantages. interpretation. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities. Who. 5. refer to? Ans. according to the author. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. So. 6.II 77 . Reading is important to understand any piece of text. Why is reading important? Ans. What are the different kinds of reading? Ans.
Do you agree with the view. 12. you will be able to write more impressively.We do not develop concepts. We develop concepts. We read newspapers. Reading a novel helps us to develop a wider area of perception and a coherent thought process. one should have a deeper understanding of the topic and a good vocabulary. By developing your reading habits. 8. For both these requirements. which leads to an improved personality. 11. Yes. How does reading a novel improve one's personality? Ans. Yes. We read textbooks and other related books. I do agree with the view that reading helps improve writing skills. Refer to Unit 7. Why? Ans. This is because getting the reading material in printed manner in the native language is very easy. 10. As a result. you can improve your vocabulary. the speaker emphasizes the need for exposure to the native variety of English to non-natives. Yes. Why does the speaker say that reading is a good source of entertainment? Ans. reading is a must. For writing impressively. Do Indians have a good opportunity for exposure to native variety of language? How? Ans.II 78 . Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. the passage suggests that reading helps to improve writing skills. Yes. ©NIIT Coordinator Guide – Personality Development Programme . Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text. Does the speaker emphasize the need for exposure to the native variety of English? Ans. Indians have the good opportunity for exposure to the native variety of language. 9. and a whole lot of other things. Yes. 7. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. Printed books in the native language are easily available and are within the reach of a common man. magazines.Presentation and Public Speaking. Slide2 supports this view.
. What did the Sheik advice Mohandas? Ans. Why? Ans.' Why was Mohandas impressed by the Sheik? Ans. 'He was not against eating meat. Reading improves our personality and general awareness. 16. These two aspects help in maintaining good social interaction. 2. People should read newspapers and magazines on a day-to-day basis. 17.. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully. according to the author. What does the speaker suggest to the students to read. people who regularly read newspapers. 15. 'Sheik had a bad reputation. Can you add to the list? Ans. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. Mohandas was impressed by Sheik because he was tall and strong. Mohandas was against telling a lie to his mother. One should not read without interest because the reader will not be able to understand the piece of text in such a situation. As a result. yet he was much impressed by Sheik. Which benefit of reading. The development of thinking processes is a benefit of reading that is not known to most people. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression.II 79 . 3. Solutions to Check your Progress 3 1.' What was Mohandas against? Ans. Name some material that people need to read on a day-to-day basis? Ans. 14. In addition. Why should one not read without interest? Ans. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. the reader will not be able to recall the text when he or she needs it.13. Sheik advised Mohandas to eat meat if he wished to grow tall and strong. is not known to many people? Ans. ©NIIT Coordinator Guide – Personality Development Programme .
What did the Congress do in Kakinada in 1923? Ans. 3.4. The planes of today are made up of Magnalium. Write the letters indicating the six true statements in your answer book. The plane made by the Wright brothers was made up of wood. The experiment conducted by the Wright brothers enabled humans to fly. 4. 5. Ans. What was the important thing the Wright Brothers did in 1903? Ans. Who was the little girl in the story? Ans. canvas. How the experiment was conducted by the Wright Brothers an important event? Ans. How was the plane made by the Wright Brothers different from the modern planes? Ans. The little girl in the story was Durgabai. Why did Mohandas have to steal money? Ans. The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. Solutions to Check your Progress 6 Read the following sentences. These are among the six sentences. People who had put up the exhibition bought a ticket for Nehru. Who bought a ticket for Nehru? Ans. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. which are related to the passage.II 80 . Mohandas stole money to buy cigarettes. The Wright brothers made the first aeroplane in 1903. 2. Against whom were the Indians fighting? For what? Ans. and wire. 2. Indians were fighting against the British to gain freedom. 3. The Congress held a meeting in Kakinada in 1923. Solutions to Check your Progress 5 1. which agree with the statements in the passage. Solutions to Check your Progress 4 1.
The child said. They said that they will not to go to the computer center from the following day. "Can you kindly lift this bag for me. They said. Sita said. Sita asked me why I had given her only 3 marks for that answer. He admitted that he hates to go late. The child exclaimed that it was a long snake. 3." Ans. "Did you pay my fee yesterday?" Ans. Peter said. Peter asked me to show him the way to Lal Bagh. ©NIIT Coordinator Guide – Personality Development Programme . He said. 5. 4. "We do not go to the computer center from tomorrow." Ans. 1. 6. 2.II 81 . Mary requested me to lift that bag for her. "Why have you given me only 3 marks for this answer?" Ans." Ans. "Will you please show me the way to Lal Bagh.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech. 7. "Oh! What a long snake!" Ans. Mary said." Ans. Govind said. Govind asked me if I had paid his fee the previous day. "I hate to go late.
10." Ans. 9. given formally or officially. also write the other possible meanings for the same word. "All of you should submit the record notes by tomorrow evening. Characteristic of false pride.4 1. the tangible substance that makes up a physical object.II 82 . Free from emotional agitation or nervous tension. have an emotional impact upon. to change location. given as a gift. having an exaggerated sense of selfimportance. ©NIIT Coordinator Guide – Personality Development Programme . express moral judgments. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. Absence of moral or spiritual values. She rued the fact that she had answered all the questions incorrectly in the exam. A period marked by distinctive character or reckoned from a fixed point or event. "You should report by 5 o' clock in the morning. The teacher said. The officer said to his subordinates. dignified manner or conduct. She said.8. "What a pity I have answered all the questions wrong in the exam!" Ans. proceed. The officer ordered his subordinates to report by 5 o' clock in the morning. presented. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. Absent-minded dreaming while awake. A purposeful or industrious undertaking (especially one that requires effort or boldness)." Ans. The teacher ordered all the students to submit the record notes by the following evening. Solutions to Section 5. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. Ans. the state of being held in low esteem. Burdened psychologically or mentally. Secondly. concerned with worldly rather than spiritual interests. Absence of light or illumination. relevant information or interconnection.
x. elevated in nature or style. w.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. Letter was not sufficient to convey all his thoughts. Characterized by absence of emotional agitation. The ten comprehension questions covering the entire text are: 68. In prison one cannot write long letters. Live (in a certain place). what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. t. r. according to Nehru. 3. quietly or secretly. vvvv. Ans. The ten multiple choice type comprehension questions covering the entire text are: 69. who came to Karnasuvarna. 2. He did not have time to write uuuu.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. Completely clear and fine. u.II 83 . ordinary men and women become heroes. ©NIIT Coordinator Guide – Personality Development Programme . Why was Nehru not able to convey everything that he wanted in his letter? tttt. q. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p. wwww. and history becomes stirring and epoch-making. A deceptive manoeuvre (especially to avoid capture). s. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. Ans. Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. He was weak. and then even simple. to avoid being observed. v.
Godan ©NIIT Coordinator Guide – Personality Development Programme . a. Kamla Nehru iiiii. Sarojini Naidu Ans. Lenin dd. Mahatma Gandhi hhhhh. To whom is this letter addressed? fffff. to read Ans. Jeanne d' Arc mmmmm. For trade aaaaa. For touring India Ans. c. The best way to distinguish between right and wrong is: bbbbb. Why did Hiuen Tsang come to India? xxxx. Napoleon Bonaparte lllll. Lenin ooooo. Indira Gandhi ggggg. a. Which is the most famous book of Nehru? rrrrr. Jesus Christ kkkkk. Letter was not sufficient to convey all his thoughts.Adolf Hitler Ans. Who started the Russian Revolution? nnnnn. d. Indira Gandhi bb. For knowledge z. My Experiments With Truth sssss. to discuss eeeee. Abraham Lincoln qqqqq. Mussolini ppppp. c.Ans. For knowledge zzzz. to discuss aa. Stalin Ans. to give sermons ccccc. The Discovery Of India uuuuu. y. Jeanne d' Arc cc.II 84 . to argue ddddd. For adventure yyyy. Indira Gandhi was inspired by the story of: jjjjj. b. Geetanjali ttttt.
Sarojini Naidu Ans. and Mahatma Gandhi. Nehru himself wwwww. Her mother yyyyy. If she ever found herself in doubt. c. and told Indira that she should stay inspired by such people and serve her country. she should never do anything in secret as if she had something to fear or hide. he reaches out to her from the prison through a letter. Write a paragraph on Nehru's love for his daughter based on this letter Ans. Ans. On her birthday. Instead of the usual material presents. b. 1917 bbbbbb. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. ©NIIT Coordinator Guide – Personality Development Programme . the best friend of his daughter could be: vvvvv. Tihar jail gggggg. According to Nehru. Lenin. Nainital ffffff. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things.Ans. Naini prison. Nehru reminded Indira of heroes such as Jeanne d’ Arc. 1923 aaaaaa. 1914 Ans. c. Bapuji xxxxx. 5. None of these Ans. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. 1917 gg. he sent her invaluable advice and his blessings. it is evident that Nehru loved his daughter deeply. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. Naini prison. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. Like a good father. Through this letter. Indira Gandhi was born in the year: zzzzz.II 85 . b. Her mother ff. The Discovery Of India ee. 1921 cccccc. Nainital 4. Write a summary of the letter without losing meaning of the text in about 150 words. Where was Nehru imprisoned? dddddd. Andaman and Nicobar Islands eeeeee. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen.
6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:
This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.
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Chapter Six Objectives In this chapter, the students have learned to:
Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions
Focus Areas To conduct this session, you can use the following approach:
Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:
Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.
After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"
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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:
Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility
Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.
2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.
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Ans. Comment on Schwamm as a loving father. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. The moral of this story is that determination is as important as taking the initiative to achieve a goal. It tells us how little incidents can make huge changes in our life. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. Just for his child's sake. Why did the stranger hate children? Did he really hate them? How do you know? Ans.3. The stranger thought that the kid was the reason for his wife’s death. 6. develops feelings for the little boy and does the same just for the sake of his happiness. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. he went to a different city to board a train. said goodbye and got down at the station. inspite of his past happenings. Write a critical appreciation of the short story in about 100 words. Solution to Section 6. The blind man started talking to the girl in a very friendly manner. and waved his hand in response to the small child. What is the central idea of this short story. The father was keen to make his son happy. subconsciously knows that his belief is baseless. boarded the train.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. Ans. 4. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy. not even a single passenger from the train waved back. Schwamm decides to board the train to wave at his child. The stranger hated children because his wife died while giving birth to their first child. One man.II 89 . Is there any message by the author? Ans. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. The story revolves around a small kid. and tries to fight it by going and waving back at Schwamm’s son. who dislikes children because of his wife’s death. However. The train halted at Saharanpur. The stranger woke up early in the morning. 5. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. The girl collected her things. He loved his child a lot. Just to make his child happy. who regains hope and faith in everything because finally a man waves back at him. Schwamm was a very loving and a kind-hearted father. The stranger. it was not true that the stranger did not like small children at all. ©NIIT Coordinator Guide – Personality Development Programme . who is very sensitive and emotional. The happiest person at the end of the story is Schwamm’s son.
Ans. Ram has not paid the telephone bill. Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme . Did Mary came to school today ? 3. Mary did not come to school today. 1.II 90 .Solution to Section 6. Has Ram paid the telephone bill ? 2. The school is reopening on August 1.5 Convert the following statements into interrogative sentences. 2005. When is the school reopening ? 4. Ans. The suicide bombers escaped from the police. Ans. Ans.
you need to: Capture the attention of the audience: Use jokes. Explain to the students the importance of using visuals in a presentation. After the objectives have been clearly established. Tell the students to follow the method with which they feel comfortable and confident. brainstorm and collect all the relevant material. Tell the students to use body language as an additional support. Each slide should contain a maximum of six points.II 91 . which helps in modifying the presentation according to the response of the audience. Preview key points: The key points of the presentation should be mentioned in the introduction. and background knowledge should be made before the presentation. Writing a content outline before the presentation helps present a structured presentation. Explain to the students the various methods of delivering a presentation. or questions to capture the attention of the audience. sex. Discuss the advantages and disadvantages of the various methods of presentation.Chapter Seven Objectives In this chapter. organize the material around the objectives. Tell the students that rehearsals must be conducted before delivering the final presentation. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. They should look confident and establish good eye contact with the audience. Inform the students about the importance of organizing a presentation. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. Tell them how visuals can help them in making a presentation successful. you need to: Limit the content to a few key points: The content of the presentation can be chunked into key points. the students have learned to: Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. ©NIIT Coordinator Guide – Personality Development Programme . Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section. you can take the following approach: Explain the various steps that the students should follow to create a successful presentation. stories. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. Tell the students that further analysis of the audience in terms of age. Tell the students that analysis must be carried out throughout the presentation. the objective of the presentation needs to be clear. The content and the style of presentation should match the objectives. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. Structure the information properly: The information must have a logical structure and order. quotations. The structure of a presentation consists of three parts: Introduction Body Conclusion Introduction In the introduction. Then. Body In the body. Explain the importance of body language while delivering a presentation. nationality. Explain each point adequately: Any point that may be new to the audience should be adequately explained. Discuss the structure of a presentation.
1 2. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success. Explain to the students that lack of performance does not necessarily mean lack of knowledge. Any doubts can be clarified at this time.3 2.5 3 3. Ensure that the ideas keep flowing: One key point should lead to another.2 5 5.1 6.3 5. Conclusion In the conclusion. Evaluate the presentation on the basis of the following parameters: S.2 4 4.4 5.1 2 2. audible voice Used correct pause. Encourage questions: Questions should be encouraged at the end of the presentation. You might be having complete knowledge of a subject. however. 1 1.5 6 6. lack of confidence and presentation skills can result in poor performance.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . stress. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved.II 92 .2 2. This also ensures a quick revision of the content.1 3. Ask the students to give a PowerPoint presentation.2 5.4 2.1 4. you need to: Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out. A logical flow will also help in easy transition from one topic to another.1 5. No.
font sizes. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text. the students need to: Structure the content logically. types. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. or additional data. At any point of time. 7 7. No.1 8 8. graphics. and are made of a thick. the presenter can flip back to a previous page and refer to it. charts. Dress appropriately. Follow certain guidelines while delivering the presentation. They can be used more than once. or diagrams that does not fit in the transparency are distributed to the audience as handouts.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. Use visual aids appropriately. charts.II 93 .S. Use effective strategies to remember the content. Prepare for the presentation well in advance. Whiteboard: A whiteboard is similar to a blackboard. They are cheap and affordable. bullets. They are attractive to look at and are cost effective. Common Visual Aids The commonly used visual aids are: Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors. ©NIIT Coordinator Guide – Personality Development Programme . transparent plastic. Markers of different colors can be used on a whiteboard to write or highlight information on the board. Handouts: Data in the form of figures. Posters: Posters are large sheets of hard paper and can be used to depict pictures. and styles in a presentation.
II 94 .©NIIT Coordinator Guide – Personality Development Programme .
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