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Coordinator Guide – Personality Development Programme - II 1
CH A PT ER - SPEC IF IC IN PU T S: P A R T - I
Chapter One Objectives In this chapter, the students have learned to:
Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning
Focus Areas To conduct this session, you can take the following approach:
Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.
Coordinator Guide – Personality Development Programme - II 2
Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.
Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.
Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:
Coordinator Guide – Personality Development Programme - II 3
Sheila made several phone calls to voice-over artists and fixed dates with them. and images for the frames. He researched extensively on the Internet. when displayed. He also wrote the script for the project. Sheila needed the audio software to edit the same. This project involved developing a course about the basics of HTML. He wrote a large volume of code and checked the templates several times for errors. John also shared the script with David. arrows. who loves working with colors. read books. She asked Ashish to install it. As a result. created the buttons. Team members from various departments where part of the project team. David manually checked all the templates and gave suggestions to improve the usability of the templates. divided the content into lessons. John created the course by putting the content in the checked frames. The project plan was made and shared with all the stakeholders. David gave John ideas to improve the readability of scripts. After the templates were finalized. to make it more effective. and then wrote the script. Chris changed the pixel values of the buttons. John also coordinated with Monicato discuss the various ideas for the kinds of images to include. Monica. Only Ashish was authorized to install the audio software. John asked Monica to modify some pictures. Meanwhile. ©NIIT Coordinator Guide – Personality Development Programme . he suggested that the buttons should be placed a bit lower so that the correct answer. did not overlap the button. The team members were assigned different roles and responsibilities.II 4 . He found a few mismatches and asked Sheila to rectify the errors. John listened to the freshly-prepared audio and checked it against the script. David also suggested John to include some examples in the script. sidebars. For example. Chris was busy coding for the course.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. John also mailed Sheila the script for which the audio had to be recorded.
©NIIT Coordinator Guide – Personality Development Programme . websites. which are called programs. or help desk technicians. Sound engineers: A sound engineer mixes and synchronizes music. Network Administrator: A network administrator manages the network of the organization. ISV partners. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. The system analyst helps the organization get the maximum benefit from its investment in equipment. ask the students to identify the roles involved.II 5 . and the customers. personnel. creating logical and physical data models. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. and working as client support representatives. providing in-house software training. In addition. Web designers: A Web designer designs Web pages. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. Web banners. and other requirements for Web-related products. voices. or sound effects. customer service engineers. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. Illustrator. A computer programmer may be required to use various computer languages. testing. identifying business rules. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization: Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. These programs specify instructions for computers to perform various functions. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. presales and services organizations. graphics. and business processes. and maintaining detailed instructions. Programmers: A programmer is responsible for writing. Content developers: A content developer is responsible for writing and modifying programs. The network administrator should be accessible at all times to solve problems related to networks. the system administrator may also be responsible for providing training on support skills to the IT personnel. Fireworks. Some of the common responsibilities include installing and maintaining software. Some of the other responsibilities include leading projects. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. The content developer may design applications for various technical and commercial users. Web designers use software such as Photoshop.Based on the given case study. analyzing source systems and business requirements. and Corel Draw. interfaces for intranets. System administrators: A system administrator manages the hardware of computers and networks in a company. In some companies. content developers provide technical support to end users.
He has also worked at Smart Developers as a technical writer for one year.Solutions to Chapter One Questions 1. He offers his support and advice when required. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B. He is very innovative and takes initiative in all the functions related to his field. If you have responded with a 'No' to most of these elements. your professional satisfaction level is low and you should look forward to improving your job conditions. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. He constantly evaluates his surroundings and analyzes situations. While working at Smart Developers. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. Prepare a brief self-portrait of yourself for a professional career. he is not confident about his communication skills and is not comfortable doing sales. he won the first prize in technical writing. Don is also good at supervising tasks because he has excellent monitoring skills. Write about your short-term and long-term professional goals.II 6 . Ans. Don is an avid sports person and has represented his college cricket team at the university level.Tech. He regularly organizes technical fests and seminars. Ans. However. and is currently working as a software developer at Technology Systems. Short-term professional goals refer to the goals to be achieved within two to three years. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements. 2. ©NIIT Coordinator Guide – Personality Development Programme .
2. Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme . which job or position would you like to attain? In your past. Select your strengths from the following list (This is not an exhaustive list. Ans. To prepare a self-improvement plan. List your strengths. 1.II 7 .Long-term professional goals refer to the goals to be achieved after at least five years. what do you want most from your job? If you were granted a wish. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3. Prepare a self-improvement plan for the next five years. List your weaknesses. 3. as shown: S. These goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain. Ans.): Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5.No. Long-term goals are derived from the vision of the person.): Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4. create a table with three columns. according to you. Ans. which achievement has given you immense satisfaction? What.
He should always exude high energy levels. prepare a portrait. List negative personality traits that you don't want your spouse to have. List the minimum standard of performance that your prospective spouse should achieve. He should preferably be an M. You can create your personal word portrait by answering the following questions: 1. She always strives to improve. 4. 16. 17. describe yourself as well as your prospective life partner. Similarly. she accepts it gracefully and works towards removing her weaknesses. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. 2. She works hard and is known as a motivating team player. Ans. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. He should aim for a peaceful and prosperous life. he should enjoy participating in sports activities. He should be an avid reader and should constantly update himself with new technologies. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. 5. she tends to ignore her health care routine and this results in fatigue and depression. which talks about pursuing one’s dreams.No. A sample portrait is given below: Donna Bard is a kind hearted and honest girl. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions. Besides working hard. If you are single.S. 14. 9. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. 5. She works as a manager in an organization. 8. and should have strong management skills. 18. 3. ©NIIT Coordinator Guide – Personality Development Programme . 19. He should have good leadership qualities. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. If any feedback for improvement is given to her. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given.Tech. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline.II 8 . 6. What type of people irritate you? List the moral values that you abide by. 10. 15. 7. However. He should always work towards building healthy professional and personal relationships. 13. She is disciplined and loyal towards her work. She gets inspired by reading 'The Alchemist'. you can create a word portrait of your prospective life partner by answering the following questions: 11. 4. 20. 12.
Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. Tell the students that it helps to know the various characteristics of interviewers. To prepare students for the interview. Tell the students that before they apply for any job. trainings taken. After this exercise. and special achievements as mentioned in their bio-data. The bio-data is the most important document in the interview. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session.II 9 . To do this analysis. Ask the students to make a list of all the educational qualifications. ©NIIT Coordinator Guide – Personality Development Programme . skills. you can take the following approach: Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview. start with discussing the screening and selection procedure. you can tell the students about the different types of interviews that are conducted. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. Tell the students that to target a suitable job. projects. it is very important for them to analyze the job opportunity. Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. values. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. which is common in all the organizations. as given in the additional inputs section. This exercise will help the students assess their personality.Chapter Two Objectives In this chapter. Give the students a list of desirable qualities that organizations look for. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. it is necessary to analyze the job opportunity and ensure that it matches their expectations. At this point. This information is provided for you in the additional inputs section. and abilities. the students have learned to: Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session.
look at their self assessment and career planning analysis. attentive eye contact. Give a formal smile. students who have been able to tap the job opportunity of their choice will be happy with the outcome. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. Future plans of the company 7. Sit straight and alert. Then. Mirror the interviewer's techniques. Maintain regular. Instruct the students to draw a table with two columns. Relax! Don't rush through the interview. Tips on Body language During an interview. Job safety 11. Annual turnover 4.II 10 . ask them to select the job opportunity they think will match their expectations. Competitors 8. and discuss the same with their friends. Ask such students to select another job opportunity article and repeat the exercise. Number of employees 5. Location 6. Qualities required 13. Type of work 12. ask them to refer to the company's website and brochures to gather more information. as shown: Expected Factors 1. Give students time to research all information.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. always remember to: Shake hands firmly with the interviewer. Others may find that the job opportunity does not seem to match their expectations. Background of the company 2. ©NIIT Coordinator Guide – Personality Development Programme . Remuneration/perks 14. ask them to assess it keeping in mind the 15 factors given to them. tell them to fill in the information in front of the respective factor in the table. Agreement contract/service bond 15. After all the students have selected at least one job opportunity. Keep your hands on your lap. Any news-making issue in the past 9. Products and services 3. Then. Position offered 10. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. At the end of this exercise.
May be conducted for candidates residing in a different country or at distant locations. Has a set of fixed questions for all interviewees. Is usually used to screen interviewees. and the cost that the organization wants to incur on the interview process. Usually involves each interviewer targeting a particular aspect of the interviewee's skills. and occasionally. The number of interviewers may vary. an on-the-job specialist. Involves direct assessment of the interviewee by the interviewer. A board interview: • • • • • • A rotational interview: • • • A walk-in interview: • • A phone interview: • • • • • A video interview: • • • A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme . Is a convenient and speedy method of recruitment. Is conducted by companies at the campuses of various colleges and universities. Involves presentations by companies who want to recruit the students. Involves questions that are often framed beforehand. Is an interview between one interviewee and a panel of two or more interviewers. Is usually conducted by the government or large organizations. Could involve walk-in interviews. a video camera. Can be held for all posts and for all levels. The various types of interviews are: A one-on-one interview: • • • • Is an interview between the interviewee and one interviewer. a psychologist in the interviewer panel. Provides an interviewee several chances to present his/her abilities and skill set.II 11 . Can serve as a platform to check validity of information in the resume. Has personnel representatives. May be scheduled or unscheduled.Types of Interviews Different types of interviews are used in different situations. the time available. Has a fixed evaluation scheme to assess the interviewees. Is conducted over the phone. Is usually used to screen interviewees. Features a selection process that is based on the collective input of several people. Is conducted over the phone line by using a microphone. Involves questions that are asked on the area or field each interviewer represents. and special software. managers. Is cost-efficient and less time-consuming. Is an interview of a candidate by different interviewers separately. depending on the factors such as the job profile. Requires participants to appear for selection tests.
Name of the post 2. Date of birth.II 12 .permanent : 410. Use terms and phrases relevant to the industry.in : Mr. Faridabad (HR) 6. Ans. Age 4.10. 2. No. Faridabad D.24 First First First ©NIIT Coordinator Guide – Personality Development Programme . Passed AISSCE AISSE B.Engg. 3.V. Prepare a good bio-data of yourself. Add a cover letter or note mentioning the code number and other details specified in the advertisement. Occupation 10. D. Here is a sample bio-data: Bio-Data 1.2 65.V. 81.M. Address . Name 3. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam. Faridabad M. Use simple and concise sentences. 14. Father's name 9. Surya Apartments. Marital status 11.A. E-mail ID 8. Telephone numbers : 0129 . The following guidelines needs to be followed while designing a bio-data: Avoid spelling and typing errors. Surya Apartments.3092391 7. Limit the bio-data to two pages. 21-D.Solutions to Chapter Two Questions 1.Tech % Marks Class 1.1981. Give a consistent and symmetrical look. Academic qualifications Sl. Period From to : raovinay10@yahoo. Address .present : Software Engineer : Vinay Yadav : 10. 21-D.66 78.co. College Ambala.S. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A. Faridabad (HR) 5. 24 : 410.
organizations ask candidates to discuss a specific topic among themselves. Date Signature 2. References : C. and technical knowledge tests. Personal interview: To prepare for a personal interview round. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. 10. You can practice group discussions with your friends and improve upon your communication skills. In addition.pm Rs. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. Project work preparation: Most organizations focus on project work because it reflects your own work. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’. list down your learnings. Professional skills 16. and an answer as to why you chose this topic. ©NIIT Coordinator Guide – Personality Development Programme . such as writing a technical paper or participating in seminars and technical competitions. Special attainments: List down all your special achievements. Work experience: Sl. and System Analysis and Design (SAD). Briefly write out a preparation plan for an interview for a software engineer's post. logical reasoning tests. Group discussions: In the group discussion round. Extra-curricular activities : Played cricket at the university level. No. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds: Preliminary written tests: This includes IQ tests. The topics can range from current events to technical topics. aptitude tests. Prepare a brief description of your favorite subject or topic. and discuss them during your interview. Won the first prize in technical writing. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. such as: Why did you choose this particular project? What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone.000/. 2. such as RDBMS and Operating Systems. such as ‘Role of JAVA in the Internet’. You can prepare for the preliminary written tests by using books that contain sample tests. and always mention if you have contributed to the advancement of any application during your training session. Personal attainments/distinctions : Organized technical fests and seminars. : Available on request. Ans. C++. 20. 15.12. 14.II 13 .000/-pm 13. Here is a plan to prepare for an interview for a software engineer's post: 1. language tests. Oracle.
and System Analysis and Design (SAD) • 4. Chemistry. The qualifications and skills that will help you get selected for a job are: Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics.Tech Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system.II 14 . Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C.3. Principal accomplishments : Modeling. List your qualifications and skills that will help you get selected for a job. C++. Maths College: B. A software professional may possess any of the following traits: Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . Ans. developing. and maintaining the software system. Prepare a list of your strengths and weaknesses. Oracle. Ans. Leadership quality : Handling different projects related to software systems.
Responsible for making high-quality software systems. Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills Skills related to job : C. Vinay plans to become a project manager in the next two to three years. Maths : B. giving comprehensive information about yourself within two minutes. Interpersonal skills : Ability to analyze situations. : Modeling. Because he has a strong technical experience and good interpersonal skills. Vinay has identified a goal for his professional life. Chemistry. Ans. Ans. and System Analysis and Design (SAD). 3 years of experience as a S/W developer. Identify an appropriate career goal for yourself by matching your qualities to the job. and I am aspiring to do an M. : Designing a software system and writing code for different modules of the software system. I believe strongly in values like honesty and hard work.II 15 .M. 6. My name is Vinay Yadav and I am a software developer with Technologies System. Ambala. : Managing different projects related to software systems.Tech. Handling a team of seven software professionals. Based on the above-mentioned qualities.5. I am a person with a high degree of integrity and team spirit. I have done B.Tech. Oracle. I have been brought up in a atmosphere where discipline and respect for elders is a way of life. developing. Assume that Vinay possesses the following qualities: Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics. Engineering College. C++. ©NIIT Coordinator Guide – Personality Development Programme . and maintaining the software system. Introduce yourself. from M.Tech : 1 year of experience as a technical writer.
Explain to the students that failure in an interview should not dampen their spirits. and they may not have answers to all the questions. professional experiences. Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. they can answer all the questions and can overcome any obstacle. Explain to the students that if they are well prepared. They also have their own set of strengths and weaknesses. They should follow a philosophical approach and start thinking of the next job opportunity.II 16 . if they interact with the fellow candidates. and the various interpersonal and job-related skills mentioned in the bio-data. ask them to get the summarized results of their self assessment and career planning analysis with them. The questions can be related to their educational qualifications. In addition. it will help divert their minds away from the stress and nervousness. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. ©NIIT Coordinator Guide – Personality Development Programme . such as by giving mock interviews. the students have learned to: Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity.Chapter Three Objectives In this chapter. ask the students to practice mock interviews with their friends. you can take the following approach: Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview. Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds. They will feel light and enthusiastic. Discuss the ways by which the students can release stress. Explain to the students that the other candidates appearing for the interview are also like them. and they should learn from such experiences. Before the students give a mock interview.
Promptness while answering 34. The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4. His/her dress 19.The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. Clarity of introduction 13. Confidence level 28.II 17 . 7. His/her listening skills 40. His/her resume 22. Ability to use suitable closings 37. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1. His/her posture 16. Clarity of answers 31. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme . Eye contact level 25. 10.
and failures. 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. 23. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). 26. ask the students if they are feeling more comfortable facing the interviewer. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. I blame myself for my mistakes. I feel a compulsive need to prove my worth. The body language of the students will tell the interview committee about their nature and motivation level. 22. I feel insecure and anxious about my future. Ask the students to create a table with seven columns. the interview committee will be able to determine if the candidates can work cordially. Accordingly. For example. 24. I am very critical of any displeasing behavior around me. I feel anxious about undertaking new endeavors. ©NIIT Coordinator Guide – Personality Development Programme . to be used if the students absolutely identify with the corresponding statement. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process.II 18 . they need to rate each statement from 0 to 4. as shown: Personal Stress Index S. I find my life unfulfilling and meaningless. I am extremely impatient and get easily frustrated. defeats. I am apprehensive in handling responsibility. they will be judged on the points given above. Give the students some statements that convey the behavior pattern of a person in a given condition. Tell the students that by judging their team building and coordinating skills. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. 25. Tell the students that besides knowing about the possible questions that can be asked during the interview. Tell the students that they can rate each statement by entering the number in the respective rating column. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. to 0. Present those statements in a tabular form and ask the students to rate each statement based on their preferences.No. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. they should also know about the questions that the interview committee may consider.After the mock interviews. The ratings vary from 4. I wish for immediate appreciation and recognition. This will help them assess their actual stress level. to be used if the students strongly disagree with the statement. consider the following questions: 21.
ask them to add the ratings given to the 10 statements.After the students have completed grading the statements. and a PSI between 20 and 40 indicates that the students need to be counseled. ©NIIT Coordinator Guide – Personality Development Programme . A PSI of 5 or less indicates an exceptionally low level of stress.II 19 . Keep the scores of the students confidential and create an appropriate action plan for each student. A PSI between 10 and 20 indicates a favorable level.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. Do not make unsolicited comments and avoid politically incorrect language and humor. This is because a favorable first impression can lead to several good opportunities. Feel secure and positive. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. Overachieving the Targets Tell the students that they will be observed closely the first few days. and the coffee machine. they need to follow the hierarchy protocol. and protocol. Use formal language. rules. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. such as: S. give the students an assignment and ask them to complete it in a particular time. Find out about the organization's rules and regulations. it always helps if they know what to expect throughout the day and how to conduct themselves. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. they will be able to get along with their colleagues easily.II 20 . Explore the building and find out the location of various departments and facilities. the students have learned to: Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. Introduce yourself and engage in conversation with them. Warn the students that the inputs or suggestions for the values. Do not hesitate to ask questions. However. and regulations of the organization should be kept reserved for a proper opportunity. For this. This will give them an impressive start and enable them to rise faster in their careers. Clarify any doubts and seek information from your new colleagues or the HR personnel. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. Be careful about what you say. this attitude gets rubbed off on their colleagues. discuss with them the evaluation process and then disclose the name of the best student. Wear a smile. Ask if there is an official manual that provides such details. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). Look confident and feel comfortable. Familiarize yourself with the people who are introduced to you. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . In addition. the canteen. On the first day at work: Be punctual and report on time. Familiarize yourself with the new surroundings. There is usually not much work to be done on the very first day. Arrive at the assigned time and report to the concerned person. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section.Chapter Four Objectives In this chapter.No. They should try to know more about the parameters to evaluate performance and behavior. Instruct the students that they should not hesitate to give inputs regarding the existing projects. Explain to the students the positive effects of being enthusiastic. Provide them with the tips given in the Additional Inputs section. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. Such suggestions should be given only after prior consultation with seniors and colleagues. If they are full of enthusiasm. After they have completed the assignment. Observe the students while they work on their respective assignments. general practices. They should be extra careful when interacting with others and handling a new project. Explain to the students the importance of giving their best in the first assignment. you can take the following approach: Initiate a classroom session by discussing with the students how they should spend their first day in office. such as the restroom.
Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. and extra efforts also affect their rating.II 21 . List out your short-term and long-term goals in your professional life. they should try to overachieve the targets and improve upon their past performances. Exhibit what you do best and teach it to others. Do not underestimate yourself. tell the students that it is not enough to simply achieve the targets. Do not take feedback on your projects personally. give them the list of tips that will help them overcome their problem. Pamper yourself. Short-term professional goals refer to the goals to be achieved within a span of two to three years. Enthusiastic Team Player To create a good impression in an organization. If the employees are enthusiastic. Believe in prayers. In addition. Stay healthy and fit. In addition. This is because the lack of confidence in one area influences the other area. Tell them that the situations can be personal or professional. new employees should strike a good rapport with their seniors and team members. Make a list of your qualities. team participation.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. Tell them that the tips apply to all situations. Appreciate your qualities and be proud of them. The list of statements is as follows: Get your priorities straight. If they wish to secure a rating of five. It affects your personal and professional life. Ask the students to list down situations where they may not feel confident. After they have written the situations. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. If they feel low. they should simply find clues to their problems with the help of these tips. they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. Solutions to Chapter Four Questions 1. Keep learning new things to boost your confidence. Presence of team spirit will enable them to accomplish their project and organizational goals. Accept feedback with a positive attitude. Think positive and talk positive. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. Explain to the students that their behavior. Recognize all of your accomplishments and make a list of them. Ans. These things need not necessarily be related to your job. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . Therefore. they should not concentrate on only achieving the explicit targets. the client perceives the organization to be reliable and ready for tough assignments. Always try to help others.
your professional satisfaction level is low and you should look forward to improving your job conditions. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2.If you have responded with a 'Yes' to most of these elements. Prepare an action plan to achieve your goals. what do you want most from your job? If you were granted a wish. make an action plan to achieve these goals. which job or position would you like to attain? In your past. which achievement has given you immense satisfaction? What. If you have responded with a ‘No’ to most of these elements. After you have identified your short-term and long-term goals. Long-term professional goals refer to the goals to be achieved after at least five years. Long-term goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain. Long-term goals are derived from the vision of the person.II 22 . You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. Ans. according to you. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . you are satisfied with your current position and you should look forward to achieve your long-term professional goals.
Start making your list of accomplishments and start working on the list of shortcomings. If possible. 3. 28. Remain in the current office for the next three to four years. Be ready to take on new challenges. Now. 29. Take extra measures to perform better in your first assignment because it will help form a favorable first impression. In the next three years. Time span already given. Always be ready for any opportunity and make sure to give your best performance. 35. Learn about the new technologies. 36. write that it in the column 'What I plan to do. Start handling two teams simultaneously. This will lead you and your team towards success. In the next two years. In the next three years. Write this list in the column 'How I plan to do. If you are not comfortable about a specific aspect about the organization. if you have joined an organization as a software developer want to become a project manager. Take the long pending leaves and get yourself enrolled for the M. Discuss your goals with your family and seek their support. Now. You can plan to remove your respective obstacles as follows: 42. Make efforts to get noticed by always appearing confident and enthusiastic. 31. 44.' Then. Build a bond of trust and understanding with your team members. Acquire a Master's degree in Technology. Plan out a strategy to make a good impression on your first job. 38.II 23 . Ans. 46. Take your first assignment very seriously and deliver your best. You can use the following strategy to make a good first impression: Utilize your first day in office in getting familiar with your colleagues and the office environment. make a list of things to be done to reach that level. 40. Represent yourself as an enthusiastic and confident person.For example. allocate a deadline for each activity. raise the issue in an appropriate manner. 41. 39. The time span can be mentioned as follows: 32. study with a friend who is doing the same course. Write the respective deadlines in the column 'When I plan to do'. This will reflect on your work and people will want you to work with them. Ask your team members and seniors about the performance evaluation procedure. Always support your team members and cooperate with them. 43. Make efforts to get noticed in your team. 30. Lack of time to enroll for the course and to study.' The list can be as follows: 27. ©NIIT Coordinator Guide – Personality Development Programme . course. make a plan to remove them and start working as per the plan. Working on similar types of project again and again. Acquire a position of a senior software engineer or a team leader.Tech. Always appear enthusiastic and full of confidence. Continuous process. This will help you continuously assess your performance status. 34. Devote two to three hours in a week for studying. 33. Ask your project manager to give you a chance to work in projects that involve new technologies. Good leadership qualities to be identified. The list of obstacles can be as follows: 37. list the possible obstacles against each point. 45. Family planning to relocate. Heavy competition. Try to collect all the information related to your organization and understand the atmosphere of the organization. After you have identified the obstacles.
They should be practical and reasonable while planning their work. Again. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. or not urgent. the students have learned to: Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session.II 24 . students should prioritize their tasks. Tell the students that they should always fulfill their commitments. Urgent work needs immediate attention and provides less time for execution. even after investing all their energy. you can take the following approach: Initiate a classroom session by asking the students to list their skills and capabilities. To accomplish their tasks efficiently. To manage a task. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. As a result. Tell the students to keep the final list with them for future reference. This will help them be enthusiastic and increase their confidence level. After they have made the list. Now. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. one should take care to complete all urgent work on time.Chapter Five Objectives In this chapter. however. if not managed properly. This can cause self doubt and depression. If a deadline has not been given for an assignment. This will enable them and their team to enjoy their accomplishments. not important. lack of time can result in poor performance. ask them if they are utilizing all their skills and abilities. Therefore. Explain the difference between important and urgent work. Then. They will stay active and full of energy throughout the day. Therefore. Any delay will result in loss of energy and enthusiasm. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. advertising this belief will help in creating a positive environment around you. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. On the other hand. urgent. You may have complete knowledge of a task. ask them to prioritize in order of execution. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. Adherence to commitments always boosts confidence. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. ask them to list other tasks that might not be important. thereby ignoring the important ones. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. they should set their own deadline and work towards achieving it. their performance goes down and they feel depressed because they could not complete the important work. Inform the students that they should not keep unrealistic targets because it might result in setbacks. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . Urgent work need not be important. but need to be performed in the future. can become urgent after some time. In addition. It is necessary to think well about yourself if you want others to think well about you. Tell the students that planning should immediately be followed by implementation. a person should categorize it as important. In addition. important work. Explain to the students that being physically fit will help them maintain good health and perform optimally. it is important to manage the various tasks and complete them within the specified time.
they will be full of life and vitality. In addition. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. Following is a sample list of qualities possessed by John: Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. they will be able to manage their responsibilities in the specified time. John makes commitments and works sincerely towards meeting the deadlines. This will help them accept new challenges and perform better. This will help in boosting your confidence on a regular basis.II 25 . Solutions to Chapter Five Questions 1. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. and consult a dietician for further guidance. How do you propose to overcome the deficient potentials? Ans. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. It also enables you to relax your nerves. Now. have an organic fruit everyday. ask the students to list the various physical problems they face while working. John needs to work on the following aspects: Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. factors such as enthusiasm. Admire yourself. He sets realistic goals. When we talk about education and profession. This beauty can be the nature or some good work going on in your neighborhood. assess yourself and list down the good qualities that you possess. Tell the students that if they are healthy. Setting priorities with practical approach: John sets his priorities before starting any work. In addition. This enables him to accomplish the tasks in a proper manner and within the specified time. The appreciation and encouragement act as motivators and increase his potential. Follow healthy eating habits. Perform small exercises. ©NIIT Coordinator Guide – Personality Development Programme . we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. After a hard day at work and going through several daily chores. Do not skip meals. Many people tend to ignore these factors. Making commitments: After setting the priorities. However. Few get the time to exercise or play a physical sport.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. Give the students the following list of tips. and physical fitness should also be recognized. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. positive attitude. List out your qualities among the potentials given in this module. Once in a week. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. Tell the students that they can take care of themselves if they follow these health tips. This list will help them remain healthy and active while coping with a busy work schedule: Take 10 deep breaths. most of us tend to ignore the beauty around us. ask them to write the last time they went for a health check. Make a list of all the tasks. Ans. Besides being assessed on your educational and professional standards by others. You can do this exercise anywhere and at any time of the day. This process will help them assess their real potential. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. The result will be surprising because most of the students will realize that they have not gone for a health check for years. 2. Entertain your spirit. This will help you remain organized. Ask the students to describe their health care routine.
To ensure success. John can take the following steps to overcome his weaknesses: He will consult the physical trainer.II 26 . Time gap between planning and execution of project: John tends to delay the execution of planned projects. This results in loss of energy and enthusiasm. ©NIIT Coordinator Guide – Personality Development Programme . He will ensure that all projects are executed on time. he will share the schedule with his team members and his seniors. set up a fitness routine. and follow it regularly. This will help increase his physical fitness.
After discussing the two different personalities. you can monitor the amount of time you spend on doing tasks. committed. By listing the activities performed in a day and the time spent on each activity. tell the students to adhere to the following guidelines to manage time effectively: Plan and organize: Take out time for planning and organizing. He does not have time to pursue his hobbies and interests because he is in office during most weekends. Tell the students that they can follow several tips to manage their time better. You can ask the students to use the format for time sheets given in the additional inputs section. Maintaining a time log will enable them to assess their pattern and identify their problem areas. they will be able to assess whether they have utilized the time well. the students have learned to: Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. However. Ask the students to make a list of tasks that they do in a day. In addition. She helps people around her and nurtures them because she believes in their potential.Chapter Six Objectives In this chapter. They also help you prioritize tasks. Every day. she is completely down-to-earth and unassuming. He is not climbing up the corporate ladder even after three years in the organization. and avoid trying to be perfect in all the tasks undertaken. Delegate work to others: Identify tasks that can be delegated. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. At the end of the day. without becoming distracted. you can take the following approach: Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. He diligently responds to all the forwarded mails from friends and colleagues. He would rather suffer himself than let his image suffer. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. they will not feel frustrated if they cannot complete specific tasks. and taking sufficient breaks when performing a lengthy task. After reviewing the daily time log for four to five days. At the same time. wherein they can write all the tasks to be done and allocate time based on the nature of the work. Ms Balanced is a smart. and pays attention to smallest of details. ask them to prioritize the tasks and allocate a time period for each task. if you can do so. This ensures that you are in a better position to manage the day ahead. and popular person. such as planning. which could otherwise throw work out of gear. Tell the students that they should maintain a time log. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. successful. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. Multitask: Do more than one task at a time.II 27 . Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. You should keep referring to them during the day. he does not really like doing extra work. To create this list. His colleagues flock to his workstation because it is a good place to hang out. They should maintain the time log on a daily or weekly basis. she plans for the known and the unknown. it is just that he cannot say ‘No'. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. Refer to the Additional Inputs section to get information on the ‘To do’ lists. ©NIIT Coordinator Guide – Personality Development Programme . If only he could learn how to rule his life instead of allowing other people to rule it. Use time sheets: Time sheets can be analyzed to find ways for saving time. Then. prioritizing. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. Failing to plan is equivalent to planning to fail. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. they can use ‘To do’ lists. Work only on those tasks that cannot be delegated. if any. and then state the various guidelines that can be followed for effective time management. avoid delaying task execution. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. By doing this exercise regularly.
Handle interruptions well: When planning your activities. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. Always plan for less than 100 percent of your time. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. Do not plan for 100 percent of your time. Deadlines being met consistently: By prioritizing tasks and organizing schedules. ©NIIT Coordinator Guide – Personality Development Programme . divide a task into a number of smaller tasks and start doing them one by one. you can make sure that deadlines are met regularly. Therefore. Prioritize all your tasks. you do not feel stressed. hobbies. Update the list constantly. assign some time for interruptions. Conquer procrastination: To avoid procrastination. Allocate time for pending tasks. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. and friends: Time management helps you restore the balance between work and leisure hours. Tell the students that effective time management results in: Ability to control one's activities: Effective time management helps you prioritize and organize your activities. This puts you in control. There are two types of 'To Do' lists: Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do. More time for family. Plan for tasks that have deadlines.II 28 . 'To Do' lists and time sheets are the tools that you use to manage time.
It helps you track your time and analyze whether you are spending your time productively. Analyze whether your time is being spent usefully. 2.You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. List your activities for a week or a fortnight. and use a 'To Do' list to plan your activities. To use a time sheet effectively: 1. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme . Use a time sheet to track your time.II 29 . 3.
With every change in the daily routine. Ask students to think of ways to save time and still complete all the tasks for a specific day. the time management schedule also gets altered. They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. While traveling for office. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. There can be many more ideas based on the number and types of tasks listed by the students. It is a continuous process. one should make a mental note of the change and try to manage the schedule accordingly. they can make a list of points to be discussed in a specific meeting.II 30 .Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. and they can even pay off their bills online while listening to their favorite music. During the weekend. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. These new ideas can help them manage time better and improve their performance. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also. they should think of innovative ideas to manage time. For example. Now. they can make phone calls while watching television. They should enjoy this activity. Tell them that they can refer to their personal time management survey form. Tell the students that. based on their lifestyle and comfort level. As the changes occur in one's personal and professional lives. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. Suggest to the students that the continuous time management process should not tire them. ©NIIT Coordinator Guide – Personality Development Programme . they can watch movies on TV while performing household chores.
II 31 . however. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time. the second column will specify the task. and the third column will contain the time allotted for the corresponding task. Prepare a time log by listing the tasks to be done in a day. 1.Solutions to Chapter Six Questions 1. Ans. The first column will contain the serial number. 2. Prepare a time log for utilizing your time and note down your own reactions to your time management. 4. This delayed the subsequent tasks. This delayed the rest of the activities. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. Started to initiate a fun activity at work.' A sample time log is shown as follows: S. However. To create a time log. Based on the result derived. ©NIIT Coordinator Guide – Personality Development Programme . Skipped lunch for this reason. 5. The module could have completed in an hour. 6. These activities should be given equal importance. In the fourth column. In addition. specify the result as 'Completed'. This resulted in delay in planning and executing the meeting. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. Worked on the reports and cancelled going to the gym. or 'Not attended to. therefore. The meeting had to be postponed for another hour. create a table comprising four columns. You can also prepare a time log to manage your weekly or long-term tasks. had to work upon another task and this activity got postponed for the next day. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. 'Incomplete'. it took two hours. 3. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. not all the colleagues were interested in continuing with it on the same day.No.
Identify your weaknesses related to time management and create a plan to overcome it.30 to 5.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1. This results in an increased amount of work. to be followed daily for 12 weeks. I will make team targets. This unnecessarily delays the things and affects the complete schedule.30 to 2.2. Ans.30 A time commitment plan for Module 2 of the first semester of MCA. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues.30 11. Here is a sample list of weaknesses related to time management: I try to do each and every task to perfection.30 to 4.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme .II 32 . I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues.30 3.00 to 10. This will help me save time. irrespective of the requirement.30 2.30 to 3. I plan to do the following: I will have a practical approach towards work and will try to strive for excellence rather than perfection. to be followed daily for 4 weeks.00 to 11.00 10. A time commitment plan for Module 1 of the first semester of MCA. both planned and unplanned. Instead of making personal targets. is as follows: Time 9.30 12. I will involve my team members in my work. To overcome my weaknesses. is as follows: Time 9.30 to 12.00 to 11.00 11. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time. This results in too much of work and effort.00 to 10. This will help me achieve the targets on time and will enable others to learn and improve upon their performance. I will say 'No' to the tasks that do not contribute to my goals. Learning to say 'No' will help me save a lot of time. 3. Ans.30 to 1.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4.
II 33 .30 ©NIIT Coordinator Guide – Personality Development Programme .30 to 12.30 to 1.30 12.10.00 to 11.00 to 11.00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.30 11.
Make it a learning experience: There is always something to learn from criticism. ignore the criticism. you should learn to stay calm and ignore it. your family and friends can guide you. you are in a better position to assess the situation. they should work upon improving their verbal and nonverbal communication skills. Attaining a good personality depends upon various factors. There are no specific aspects that determine a personality. Irrespective of the kind of feedback. admit it instead of giving excuses. Ignore specific feedback: Always identify the source of criticism. They should keep themselves updated with their field of work and current affairs. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. You should always learn from your mistakes. you should continuously assess your behavior and work on the shortcomings. you should learn from your mistakes. It includes various aspects of your lifestyle. you should work upon it. However. you can take the following approach: Initiate a classroom session by explaining the importance of a good personality. If a person criticizing you is doing it out of habit or frustration. you should work upon it and try to improve yourself. ignore it at once and move ahead. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. Do not react instantly: Reacting instantly to criticism will only show your insecurity. Factors such as courage. Absorb genuine feedback: If the reason behind criticism is improvement. Acknowledge the reason: If the reason behind criticism is competition. If the criticism is about behavior or habits. you should reply through your work. instead. the students have learned to: Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session.II 34 . Giving lame excuses will add up to your negative behavior. gaining knowledge is futile if the students cannot express themselves properly. Raising your voice. For this. Students can use the following ways to accept feedback and criticism gracefully: Accept your mistakes: If you have made a mistake. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. The more knowledge they gain. To improve your personality. If it is out of jealousy. Tell the students that their personality grows along with them. and successful experiences can also help in increasing their confidence level. Concentrate on how to gain from the criticism. If more than one person is making a similar comment. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . they should observe their surroundings and interact with learned people. you should look at the possible reason and work on it. Take corrective action: Instead of getting depressed or developing an inferiority complex. the better their personality will shape up. you should always be ready for feedback and criticism. logical analysis. If it is a genuine criticism. Suggest that they should gain knowledge by reading content related to their field of work. After you have identified the reason. Provide the students with the list of problems they can face while communicating with others. If you are calm and composed. For this. and resorting to emotional outbursts will only aggravate the situation. discuss it at length and get to know about the reason. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. you should not react instantly and reply by using harsh words. If the reason behind criticism is jealousy. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. you should never get defensive. offering arguments. In addition. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback.Chapter Seven Objectives In this chapter.
The inability to make an eye contact is regarded as a sign of uncertainty.To have a good personality. Because some students were not able to modulate their voice. If a person wants to convey sincerity in his or her intentions. and body language. The following tips will help the students improve upon their verbal communication skills: When recording.II 35 . therefore. Based on their reply. Verbal communication skills consist of tone. they will be able to express the same. ask them to list down the problems they faced in both cases. The students should improve upon their vocabulary and grammar to make a good impact on others. Ask students to record their voice in isolation. Then. you also need to improve upon your nonverbal communication skills. In addition. the students should think of the scenario they are depicting and should bring emotions in their body. ask the students to narrate the same in front of the class. Therefore. they were unable to induce the dramatic effects like various emotions and sound effects. and. and language. tone. your verbal communication should be consistent with your body language. Now. Therefore. A good vocabulary is necessary for effective speaking. Therefore. it is best conveyed through eye contact. verbal and nonverbal. Listeners tend to pay more attention to facial and body expressions. The use ratio of these three factors in any communication is 7%. Use hand and face expressions to enhance the expression of what you are talking about. form a list of common problems faced by students. 55% respectively. They can narrate or describe an incident. it is necessary for a person to depict his emotions and feelings effectively through his voice. a person should be knowledgeable and an effective communicator. volume. the students were unable to convey the correct meaning of the story. Here is a list of some of the problems that the students may have faced when narrating their story in the class: The students were unable to make eye contact with the rest of the class. For this. Verbal communication is based only on voice. The students should practice voice modulation to depict the emotions properly. Here is a list of some of the problems that the students may have faced when recording their narration: They were unable to make it sound interesting because they had to express themselves only through voice. The difference between flat and modulated voice is similar to the difference between bland and spicy food. it is necessary to inculcate positive attitude for effective communication. There are two types of communication skills. 38%. The students were nervous and felt stiffness in their body when facing the class. a person with a positive frame of mind is more comfortable making gestures while communicating. voice modulation. The students can use the following tips to improve upon their nonverbal communication: Use eye contact when communicating. nonverbal communication is also an integral part of communication. If they are able to feel the emotions. ©NIIT Coordinator Guide – Personality Development Programme . Communication depends upon three factors: words. Due to the lack of knowledge of vocabulary and grammar.
Gives a feeling of self confidence. odorless pair of socks that match the color of your shoes. Ambitious people always stand out to achieve their goals and this quality develops their personality. Wear a clean. Makes colleagues feel comfortable about working with you. Then. Shows respect for the organization. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. they should ensure that it does not chip. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. I will create a time management log and will keep a record of all the tasks to be done along with their time frame.II 36 . Apart from the above nine qualities mentioned on personality development. Use a deodorant. Use a mouthwash. Clarity of thought and vision reflects on your personality and therefore improves it. they should be of the correct size. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. If they sport a moustache or a beard. 2. Ans. I can utilize the time spent traveling to and from office for reading. They should wear minimum jewelry to the workplace. add a few more qualities that are helpful for total personality development. The hairstyle should be neat. they should neatly trim the same. Wear shoes that match the occasion. Body odor: Take a bath daily and look fresh. If they wear nail polish. This quality is an aggressive form of being confident and is crucial for having a good personality. Hair: Hair should be clean and neatly trimmed. The additional qualities that can help you enhance your personality are: Enthusiasm: Being enthusiastic accentuates your personality. This change should reflect in my personality in one or two months. well-fitting shoes. Nails: Nails should be clean and clipped. Women should file their nails. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. Ans. Facial hair: Men should be freshly shaved. I will think of new ideas to improve my time management skills. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. Use a breath mint if necessary. Avoid heavy make-up and jewelry: Women should never over-do their make-up.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming: Clean and well-fitted garments: The clothes that one wears to work should be clean. The various benefits of good personal grooming are: Helps establish credibility and gain the trust and confidence of peers and supervisors. Shoes: Wear comfortable. ©NIIT Coordinator Guide – Personality Development Programme . They should not be faded or torn. This will help me assess my time management skills and identify my time wasters. Dental hygiene: Brush your teeth regularly. Within a month. Clothes should not be too loose or tight. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. I should be updated with the knowledge related to my field. people should also remember their failures and should learn from their mistakes. Solutions to Chapter Seven Questions 1. Do not wear sports shoes to the workplace. Open to criticism: Besides making a list of achievements. Here is a sample list of shortcomings related to personality: Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings. Beware of food that may leave a bad odor. This helps them develop their personality.
©NIIT Coordinator Guide – Personality Development Programme . I should be able to see a difference in two or three months. This routine will help me stay active and lively. I will also learn some exercises to help improve my blood circulation and oxygen circulation. I will acquire a health care routine based on my working style and food habits.II 37 .
All humans are unique and different. They do not express their views. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. while factors such as achievement. and Assertive. company policy. and opportunities for creative work. the performance of a person is influenced by various factors. ©NIIT Coordinator Guide – Personality Development Programme . personality. Some people manage to strike a balance between all the three styles and use these styles according to the situation. or both the persons are partly right. Hygienic factors do not lead to improved performance. Aggressive. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. However. You can assess a person's personality by determining a person's dominant behavior style. These facts will help students look at human relations in a better way. However. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. factors such as salary. people in search of something always remain active because they are motivated. The characteristics of people having aggressive behavior are: They can be directly or indirectly aggressive. According to this theory. feelings. they should know about some fundamental truths related to human relations. Tell the students about the model approach that they should follow to resolve problems related to human relations. company policy and administration. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. communication. they do it in a cautious and mild manner. and advancement for growth are motivational factors. Tell the students that hygienic factors satisfy the animal needs.Chapter Eight Objectives In this chapter. promotion prospects. If they express their views. The characteristics of people having submissive behavior are: They do not stand up for themselves. Tell the students that in any kind of job. to achieve success in personal and professional lives. and ability to lead people. motivational factors lead to improved performance. they act and react differently to their environment. These problems can fall into three categories: the first person is right and the other is wrong. Satisfied and content people become inactive. There are three types of human behavior styles depicted by different people in different conditions and circumstances. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. On the other hand. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. they should have the knowledge of dealing with people. Tell the students that in order to deal with and manage people. Tell the students about Herzberg's motivation-hygiene theory. you can take the following approach: Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. People are generally never fully satisfied and no one is perfect. According to this theory. and motivational factors satisfy the psychological needs. recognition. They can become sarcastic. Abraham Maslow has explained that a man is never fully satisfied. such as salary. each person has one behavior style as the dominant one. Understanding these styles will help you decide how to deal with different people. These styles are Submissive. as given in the Additional Inputs section.II 38 . You can discuss the various behavior styles. nature of work. Out of these factors. interesting and challenging work. Explain Maslow's hierarchy of needs theory. the other person is right and the first person is wrong. Therefore. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. the students have learned to: Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. and concerns. People having aggressive behavior have little or no concern for other people's ideas. and working conditions are hygienic factors. but can affect performance if they are not present. These three behavior styles are present in every human being.
It's nothing to do with me. they respect the right of other people to express their views.. They sometimes adopt a patronizing attitude... Now.. They express their views directly but not at the expense of others. I am sorry to take up your time. They are confident and have a positive attitude. They respect the self and others. ideas. 6. People having assertive behavior express and pursue their own views.. The characteristics of people having assertive behavior are: They are honest with themselves and others. and feelings. what do you think. I believe that . Behavior ©NIIT Coordinator Guide – Personality Development Programme . ideas. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S. 1. 10.. 5. That's stupid… What can we do to resolve this problem. 2.. Statement Don't ask questions. 8. I would like to. They are able to negotiate and compromise.No. and feelings.just do it. They can get verbally hostile or abusive. It's only my opinion... I will be happy to answer your question. but. After I finish this work. 4. At the same time. its all your fault. 3.. 7.II 39 . They blame others for problems and mistakes... 9. but. Would you be upset if we.
upright..Solutions to Chapter Eight Questions 1. he is unable to control his anger. Sometimes. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. Ans. He appreciates the efforts made by others. ©NIIT Coordinator Guide – Personality Development Programme . List out your good qualities pertaining to Human Engineering. he listens carefully to people. 2. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively and criticize because these attempts are futile. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. and fair. which has already been proved wrong. He tries to convince the person working with him that he considers that person honest. therefore. He tries to avoid an argument. He avoids making personal contacts with colleagues. he tries to reconcile as soon as possible. If he enters in an argument with anyone. He tries to be considerate and thoughtful in his behavior. needs to work on the following points to improve his skills related to human engineering: He is unable to put his ideas across in an interesting manner. he looks from that person's point of view. He admits mistakes easily and tries not to have an argument to prove his point. Before asking another person to do something. a consultant at Red Sky Inc. a consultant working at Red Sky. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. John. He should learn to stay calm if things are not happening as per plan. he has limited knowledge about his colleagues. He tends to make work-related decisions on his own without discussing it with his team. and this results in dull presentations. It makes the other person feel important. He needs to improve his presentation skills. Sam. He should involve his team members in planning activities because this will give them a sense of belonging.II 40 . This will make them feel special. Ans. In any conversation. He should try to get to know his colleagues. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names.
She disagreed with him and started arguing. After three months. However. Anita was deemed the 'Star Performer of the Month'. After the meeting. This knowledge is gained through formal education and self education. they should also learn to develop these traits. He gave her a very positive feedback and showed her work to the Head of Department. Tell the students that they should have immense willpower and ability to make their own way and walk through it. Anita kept arguing. it is necessary to accomplish the task in order to be successful. the students have learned to: Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. and diligence. Some of these traits are innate but others can be developed with experience. she completed her management diploma at a premier management institute and got a job in a top software development company. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. good work ethics. the team felt that she was not a team player. Anita began spreading rumors about Grace. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. she had an idea that contradicted that of her immediate superior. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. The manager explained again in detail why the idea was not feasible. She went to her manager and told him her idea. Explain to the students that they can accomplish their tasks through organizational ability. At home and with her friends. Explain to the students that gaining specialized knowledge will help them succeed. Those who have practical knowledge of their area of work enjoy a distinct advantage. During her first project. Tell the students that their success will always be rated on the basis of the result achieved. reading and writing skills. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. Soon after. her rating was average. Because of this. you can take the following approach: Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest.II 41 . and IQ. They can improve their general intelligence by improving their vocabulary. Anita’s manager told her that he was very pleased with her work. she told her team members about what had happened and spoke of the manager very rudely. Tell the students that a true professional should: Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . Tell the students that the people who succeed in life never rely on anybody for additional help or resources. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. This general intelligence helps them stand out and make a mark for themselves. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. They rely on their own abilities and knowledge. Explain to the students that to develop a good personality. Anita argued that Tom was the one who had not sent the document. she had a bitter argument with her team members Grace and Tom.Chapter Nine Objectives In this chapter. Therefore. Then. Her manager reviewed her work after a week and was impressed. during her appraisal. Tom was taken aback because Anita had never asked him to send the document. She studied software engineering at a highly rated engineering institute and won an award for her project. He explained why it was not feasible. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. She did not tell them the reason why he had not agreed with her idea.
and fair. He never waited for any external help and realized his dreams on his own. Before asking another person to do something. chairman of Microsoft Corporation. He tends to make work-related decisions on his own without discussing it with his team. He admits mistakes easily and tries not to have an argument to prove his point. 2. Besides having these qualities. Microsoft Corporation is a leader in software services and solutions. My role model is Bill Gates. Ans.000 people. he is unable to control his anger. Ans. a consultant working at Red Sky. and this results in dull presentations. Identify a successful role model and list two or three additional qualities other than those listed in this module. which have made him one of the most successful businesspersons in the world: Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. and is present in 85 countries. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. If he enters in an argument with anyone. Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1.II 42 . Ans. He tries to convince the person working with him that he considers that person to be honest. ©NIIT Coordinator Guide – Personality Development Programme . he looks from that person's point of view. Today. employs 55. In any conversation. He has complete knowledge of his own field and has common sense to make practical judgments. It makes the other person feel important. he listens carefully to people. As a result. List out some of the important principles of human engineering in which you are good at. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. He has the natural ability to comprehend difficult concepts and analyze them clearly. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. 3. he started a company along with his friend Paul Allen. upright. Bill Gates has all the characteristics of a successful person. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. He tries to be considerate and thoughtful in his behavior. List out some of the important principles of human engineering in which you need improvement. He tries to avoid an argument. Microsoft has a strong base of happy and satisfied customers. He possesses strong work ethics and organizational skills. Following is the list of important principles of human engineering that John should work upon: He is unable to put his ideas across in an interesting manner. which has already been proved wrong. he tries to reconcile as soon as possible. Microsoft generated revenues worth US$36. Prepare an action plan for improvement of those qualities.84 billion for the fiscal year ending June 2004. In 1975. This keeps his organization always at the top and in demand. He needs to improve upon his way of presentation. Sometimes. John. He started developing computer programs at the age of 13. He ensures that no chance to appreciate the other person is missed. Continuous advancement: Gates always aims to introduce innovative products. he has the following three abilities.
He should learn to calm down if things are not happening his way. ©NIIT Coordinator Guide – Personality Development Programme . Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts. He should try to get to know about the people working with him more closely to make them feel special.II 43 . This results in people taking him for granted. he knows little about them. He should involve his team members in planning the activities. As a result. He is unable to make hard decisions related to people he works with. This will give them a sense of belonging. He avoids making personal contacts with his colleagues. He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards.
47.II 44 . They should are able to comprehend difficult concepts and analyze them clearly. Tell the students that conflicts are bound to arise when individuals work together in a team. people get to know each other and make impressions. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. Ask students to resolve various issues and concerns pertaining to the team goals among themselves. Tell the students that they should possess the knowledge of their field of study. Tell the students that successful IT professionals know how to manage stress. and committed. IT professionals need to be eternal students and be in constant touch with new updates. an individual should be enthusiastic. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. Ask the students to form groups of six members each and perform the following activities: Forming: In this stage.Chapter Ten Objectives In this chapter. Ask the students in each group to interact with each other to know each other better. they should also possess good written and verbal communication skills. Norming: In this stage. besides being proficient in their field. Tell the students that successful IT professionals should be highly capable in managing human relations. They need to ensure a high team spirit to accomplish their project and organizational goals. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. co-operative. It is very important to manage time for meeting deadlines and taking on new assignments. A team is a group of people working together towards a common goal. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. the students will start working together and giving good performance. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. Tell the students that they should be work well within a team. Team spirit can be promoted by sharing experiences and by being flexible. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . should also get along well with their seniors and team members. In order to remain self motivated. while other traits can be developed with experience and perseverance. Every member is an important part of the team and is responsible for its success. This is because collective effort is a must to ensure organizational success. Explain to the students that successful IT professionals have the ability to learn by themselves. Storming: This is the argumentative phase. Some of these traits are generally innate. To express these knowledge skills. IT professionals should possess good health and a delightful mind. and interest in extra-curricular activities. To become a responsible and efficient member of a team. c. interpersonal skills and abilities. Performing: In this stage. the students will be comfortable with each other and with the goal that they have decided upon to work together. you can take the following approach: Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. Answering the following questions will help them identify the reason of conflict and resolve it: a. b. the students have learned to: Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. To be successful.
he forgets to greet them at times. Samuel is appreciated for being serious about his work from day one.Tell the students that people react differently in a conflict. Compromising: People with this style participate in a conflict in a reconciling manner. extracts the best out of individual talents. However. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. they initiate conflicts and try to prove their point of view. Samuel decides that he will make an attempt to meet other people as well. being preoccupied with thoughts about work. Competing: People with this style actively participate in a conflict. Accommodating: People with this style participate in a conflict but do not get affected by the result. At times. As a result. they must: Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. Ask them to learn about the following conflicting styles and select their style: Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . He has an intense look on his face at all times because he is always thinking about his work. ©NIIT Coordinator Guide – Personality Development Programme . They don't fight over their point of view but try to settle the conflict within themselves. He notices that the people he had been greeting are not keen to communicate with him.II 45 . if required Teamwork motivates individuals. His bright eyes and ready laugh make people want to be around him. Robert gets assistance from these same people .they explain company policies to him and help him get accustomed to the office environment. Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. After going through the preceding case study. He always has a cheery look on his face. Samuel notices Robert making friends with people from different teams and departments. On the other hand. They tend to adapt to the scene that seems to be suitable for the whole team. Tell the students that avoiding such situations is not always helpful. and leads to creative solutions. Robert becomes popular in his team.in the corridor or in the office library. tell the students that to build relationships at work. Such people are actively involved in planning activities that can bring the team together. Such people are aggressive in nature and usually bring out new points related to team activities. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. Robert is as efficient a worker.
Offer support and motivation on the basis of personal likes and dislikes. Practices Hindering Teamwork A team suffers when its members: Blame each other for failures. Do not listen to others' ideas and opinions. Active contribution by all members. ©NIIT Coordinator Guide – Personality Development Programme . Recognition and support for individual differences. Do not share information. Give priority to their tasks over the team tasks. Leads to creative solutions. concern. Mutual cooperation and conflict resolution. Provision for review and feedback on individual as well as team performance. Do not give their opinions. Sound leadership.The Difference Between a Group and a Team A group turns into a team when its members begin to have: Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork: Motivates individuals. and trust. Recognition and reward for team efforts. Mutual support. Practices Aiding Teamwork Good teamwork requires: Agreed-upon goals and clear objectives.II 46 . Clearly established procedures. Are not open to giving and receiving feedback. Extracts the best out of the individuals.
Listen actively. In addition. Almost three quarters of the communication process involves listening. The client is very upset because the work does not match the requirements at all. This will help them build up their confidence. This exercise can help in building a strong vocabulary.II Chapter One Objectives In this chapter. Listening is not the same as hearing. Instruct the students to create their own personality portrait. Now. Tell the students that if they have good communication skills.SPEC IF IC IN PU T S: P A R T . it involves interpreting and understanding. After two weeks. . This will help them in improving their communication skills and vocabulary. confidence. they will have more opportunities to succeed in life. To improve their listening skills. Ask questions and paraphrase. Ask the students of possible reasons why Jack and his team blundered. because writing is also important along with speaking and listening. Carry forward the discussion stating that: Listening is the most powerful tool of communication.II 47 . You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. the training course looks more appropriate for undergraduates instead of office executives. The client wants Jack to create an IT training course for office executives. it is the first step toward comprehension. The client feels that Jack is the right person to handle the project. ask the students to: Control external and internal distractions. tell them that possessing effective communication skills is a prerequisite for personality development. the client is worried that the deadline cannot be met. Ask them to read books. Jack presents the first version to the client. and logical thinking are equally important in ensuring effective communication. It will also prepare the students to participate in group discussions and interviews. To improve their listening skills. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. you can: Introduce the topic by explaining the importance of communication skills in the modern world. Give the students a list of words and ask them to frame sentences by using those words in different contexts. ask them to write on any topic of their choice. Identify key points. and magazines. Give the students an exercise on passage reading so that they can work on their reading habits. Tell the students that listening carefully is one of the most important aspects of communication. the students have learned to: Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. Jack briefs his team. The client is pleased to meet Jack because he appears to be enthusiastic. Explain that factors such as courage.CH A PT ER . and they work hard for two weeks. ©NIIT Coordinator Guide – Personality Development Programme . he makes all the preparations for the meeting. Then. bright. Avoid making any interruptions. listening to the radio or lectures. instruct the students to take notes while watching television. Take notes. Familiarity with a specific language might not be enough. newspapers. tell them to present their views on the topic. Make sure that the students maintain a list of the new words they come across each day. and interested. Before the meeting. Also. The project had to be completed within a month.
Attitude: Be courteous. Watch for nonverbal cues. and friendly. or agitated callers. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. An effective message includes: Date and time of the call.II 48 . Identify the caller: Ask for the name of the caller. End the call: Summarize the conversation and end the call on a pleasant note. Be unprejudiced. There are certain desirable procedures and protocols for using the telephone. Details of the person who received the call. you need to consider the following elements: Voice: Your voice reflects your mood and state of mind. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. So. Receiving a Call There are five main steps in the process of receiving a call: Greet the caller: Greet the caller and introduce yourself. Telephone Manners While speaking on the phone. Requirements for future action. if any. This attitude is reflected in your voice. ©NIIT Coordinator Guide – Personality Development Programme . Details of the caller. take care of how you sound. Ask questions from self. and messages are taken when you receive a call for another person. Speed: Speak slowly. Exchange information: Ask for and supply relevant facts and information to the caller. rude. Sit straight and breathe deeply. Language: Use simple and straightforward language. professional. Time for returning the call. Purpose of the call. understanding. Body language: Smile before making a call. Clarity: Express your words clearly. helpful. Composure: Remain calm while handling aggressive. Contact number of the caller. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems.
What is the difference between language skills and communication skills? Ans. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. For example. This will make you more confident and comfortable with spoken language. general awareness. Logical thought process: Good communication also includes a logical thought process activity. a person can have good language skills but may not be able to express his views to a group of people. Presence of mind helps a person think in a logical manner. students prefer teachers who are jovial and lively. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge.II 49 . and the vocabulary. Solutions to Check your Progress 2 1. One can acquire communication skills only by practice. The best way to improve vocabulary is to learn new words in different contexts. How can communication skills be improved? Ans. Language skills denote the person's subjective knowledge. Both set of skills are required. you can concentrate on the words being pronounced by the newsreader. 2. Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability. The difference between language skills and communication skills lies in the presentation of your ideas. Listening to news on the radio: Listening is the best way to improve the communication skills. ©NIIT Coordinator Guide – Personality Development Programme . For example. A person should be quick in reasoning and thinking. whereas communication skills involve the presentation of the subjective knowledge to the outside world. Communication skills are necessary for a person to express his or her views in any situation.Solutions to Chapter One Questions Solutions to Check your Progress 1 1. Communication can be improved by practicing certain activities on a daily basis. The following activities can help a person improve his or her communication skills. Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. you need to participate in group discussions and personal interviews after you clear the entrance exam. If you want to pursue higher studies. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. Developing a sense of humor: Sense of humor is another aspect that helps the communication process. This adds value to the communication skills. Give any three reasons why it is important to improve communication skills? Ans. The three reasons are: Communication skills are required to express our views to others. For example. It is necessary to speak in a variety of situations. while listening to the radio.
Communication is a skill and can be improved upon only by practice. A failure to work or be successful.3. Sentence: Don't worry about who will do it. Meaning: 2. hardly ever d. A state where things are of equal weight or force. Can communication skills be developed by reading books on 'communication skills'? Why? Ans. Solutions to Check your Progress 3 1. so that a situation is successful. Sentence: Breakdown Meaning: 1. To be engaged in (a vocation or hobby. Meaning: 2. Meaning: 2. An incompatibility of dates or events. Solutions to Section 1. Solutions to Check your Progress 4 1. It is the ability to express our views and understand others' views. Communication skills are the skills that enable a person to convey information so that it is received and understood well. issues. He is pursuing MCA from a recognized university. There are still balance payments due on him. An active disagreement between people with opposing opinions or principles. Ans. Sentence: Pursue Meaning: 1.that's just a side issue. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. Sentence: There was a lot of conflict between him and his father. Meaning: 2. Sentence: The rate of muscle protein breakdown was assessed. Sentence: My car had a breakdown in the middle of the road. To give something to someone. A subject or problem that people are thinking and talking about. in all places b. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme .5 Passage 1 48. To give several things equal amounts of information. Write two sentences by using each of the following words in two different meanings: balance. and breakdown. or money. at all times c. Sentence: The old lady had to hold the railings to keep her balance. All oceans water is the same shade of blue a. Sentence: The car was pursued by helicopters. The English book is issued in your name. Division of something into smaller parts. He noticed a conflict in the dates of the two meetings. Meaning: 2. Balance Meaning: 1. time. What are communication skills? Ans. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. for example) Sentence: Conflict Meaning: 1. conflict. issue.II 50 . To follow someone or something. pursue. Sentence: Issue Meaning: 1.
Ans. s. f. h. sand color j. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . t. reflected light and yellow pigment from plant life Ans. infantile pleasures habits infantile pleasures patterns the number of siblings 3. r. The social development of a child can be affected by y. Phytoplankton are m. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. red pigments in coastal waters k. aa.II 51 . b. One inference that can be drawn from this passage is that cc. a. g. continual scolding is not harmful to the child dd. Green water near coastlines is almost always caused by i. p. w. children develop socially. The main idea of this passage is that u. Ans. v. z. x. o. b. reflected light and yellow pigment from plant life 4. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. c.Ans. bb. Ans. Blue light is e. The main idea of this passage is q. b. d. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. c. blue pigment l. n. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. at all times d. Ans. microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. Ans.
rr. continual scolding does not affect physical development ff. c. c. All of the above Home and school Playground and classroom Playground and home All of the above 5. pp. d. continual scolding has adverse effects on the disciplinarian Ans. incur personality and behavioral changes. This passage implies that victims of Alzheimer's disease may oo. qq.ee. Ans. continual scolding inhibits healthy social development 4. nn. ll. Where does the passage say the only child learns his social lessons? gg.II 52 . hh. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes. Ans. Totally Passage 3 1. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme . Ans. b. jj. mm. Home life and the people who live with the child affect his development kk. ii.
yy. d. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3. remember the answer to a question. uu. xx. The cure for Alzheimer's disease is aaa. "debilitating" means ww. remember the answer to a question. b. In the passage.II 53 .2. drive a car Ans. to make feeble to make feeble capability to strengthen stamina 4. a person with Alzheimer's disease might not be able to eee. According to the passage. which was already asked ©NIIT Coordinator Guide – Personality Development Programme . walk fff. Symptoms of Alzheimer's disease include ss. zz. long-term care 5. vv. Ans. tt. there is no cure ddd. Ans. a. long-term care Ans. hospitalization ccc. bed rest bbb. c. which was already asked ggg. remain awake hhh.
Chapter Two Objectives In this chapter. the meeting continued. Tell them the difference between intentional learning and incidental learning. This will motivate the students and help them improve their vocabulary. it is important to know about their culture and work ethics. Sheila asked one of the middle-aged ladies what her husband did. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. Find out if it is acceptable to give or receive gifts. Give students reading exercises such as passages that contain conversations involving two or more people. A desire to learn is a must. She said she wasn't married. After lunch. Explain the different features of spoken English. The lady just looked away when Sheila asked her why she was not married. Ensure appropriate body language. Ronald asked her to address him by his first name.II 54 . After the second meeting. Avoid the local language. ©NIIT Coordinator Guide – Personality Development Programme . Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. Avoid discussing sensitive issues such as politics. It was decided that they should meet again after two days. Tell the students that spoken English should be free from grammatical mistakes. ask them to answer the questions given in the relevant exercise. you need to: Determine the degree of formality practiced at the workplace in the client's country. Then. Arrange group discussions and presentations for the students and ask them to get actively involved in these. This will help them in improving their conversation skills. He raised his eyebrows and looked at his colleagues in an embarrassed manner. etc. Tell the students to speak English on a regular basis to improve their conversation skills. Sheila asked whether they could ‘prepone’ the meeting. Explain how spoken English is different from written English. race. to initiate small talk. the students have learned to: Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. However. These should not be perceived as bribe. Use English or the client's language. Ronald agreed. Ronald looked puzzled and asked what she meant. she felt it was inappropriate and addressed him as Mr. color. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. Sheila gave Ronald a silver Ganesha as a gift. Gestures and body movements can be perceived differently in different countries. Smith. After analyzing the preceding case study. one learns that before you interact with a foreign client. When interacting with foreign clients. When they met. you can use the following approach: Initiate a classroom session by explaining the basic components of communication skills in a conversation. During lunch. This will help them in improving communication skills and gaining confidence. a client.
Knowledge of the English language is of great importance because of the following reasons: It is useful to get a good job.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. Is spoken English difficult. Tell them to improve upon their weaknesses by working on the following points: You should always speak politely with other members of the organization. It is important to know English in order to try for a job in other countries. 2. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme . The speaker should not speak too fast. It is necessary for social prestige and respect. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. Why? Ans. kkk. he is practicing iii. so that others cannot understand. No. it will help create a very good impression about the organization. They are also important for success in different professional situations. Care should be taken to speak slowly and use the correct grammar and pronunciation. The passage implies that if a student studies for an exam. The speaker should use appropriate words or vocabulary. Your presentation should be crisp and effective. It is important to learn it to pursue further studies abroad. punctuation. Ans. jjj. What are the different features of spoken English? Ans. You should be confident about the topic. The speaker should pronounce the word correctly. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. The seminar must be impressive in terms of content and presentation style. The different features of spoken English are: The speaker should be able to speak clear English so that the listener is able to understand it. so that others get bored. Many of us are not able to speak English because of lack of practice. or too slow. lll. You should always establish good eye contact with the audience. Your body language must be an additional support to ensure effective communication. such as attending interviews and conducting presentations.3 (a) 1. 4. spoken English is not difficult. 3. It is easier as compared to writing. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. Practice enhances the confidence level and improves effectiveness. Writing English is difficult because you also need to worry about elements such as spellings. and connecting with the audience. Name any four reasons why English is important to us. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. Solution to section 2. clear voice. and formatting.II 55 . Why do many of us find it difficult to speak in English? Ans.
incidental learning 2. Say whether the following statements are true. neglect ppp. in need of learning Ans. As Hans listened to the lecture of Einstein. uuu.3 (b) 1. unmotivated sss. a. (True/False/Unknown) Ans. false or unknown. According to the passage. he understood it well (True/False/Unknown) Ans. True ©NIIT Coordinator Guide – Personality Development Programme . When the professor had asked a difficult question. repulsion ooo. tired of learning ttt. Einstein thought that they were in trouble. (True/False/Unknown) Ans. one must be qqq. In the passage "motivation" means mmm.Ans. a. impulsion Ans. True www. Highly motivated Solution to section 2. impulsion 3. in order to learn by intentional learning. d. The question asked by the professor was such that Hans had no idea of it. Highly motivated rrr.II 56 . dread nnn. False vvv.
He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. sense of humor Ans. What did Einstein study? Ans. b. and joined in the applause at the end.II 57 . Hans performed well. So. "It is a pleasure to drive a genius like you". true Ans. space travel. Answer the following in a phrase or sentence each. Amusing bbbb. c. Did Hans perform well? Pick out words from the story in support of your answer. 49. (True/False/Unknown) Ans. interest in space travel eeee. They left the university with Hans driving. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. i. and television. curiosity ffff. g. Ans. These words were first spoken by Einstein (True/False/Unknown) Ans. Einstein was tired and was not in a position to deliver a lecture. true f. interest in space travel d. Which of the following qualities made him a great scientist? cccc. False yyy. Yes.” ©NIIT Coordinator Guide – Personality Development Programme .xxx. fictional aaaa. Why did Hans give lecture in place of Einstein? Ans. modesty dddd. Einstein studied Science. Hans delivered a lecture in place of Einstein. sense of humor h. False 2. What kind of story is this? zzz.
He held the record for the highest individual score for many years. He had an attractive personality with strong features and long black beard. In what aspect.346 runs and also completed his hundredth first class century. His father and uncles were enthusiastic about the game as his elder brothers Henry. The most remarkable year for Dr. In addition. He had an attack of cerebral hemorrhage a few days before his death. he was a fast bowler. l. 1915. should the credit go to Grace regarding the game of cricket? Ans. Describe the physical appearance of William Gilbert Grace in a line or two. o. He was a tall man. did not let Einstein down Ans. and E. In that year. They also were cricket players. How did he consider cricket? Ans. Grace's career was 1895. William Grace found himself in an atmosphere charged with cricket. k. 6 feet and 2 inches in height. His highest score in tests was 344 runs. In fact. William Grace died on October 25. it was so easy that even his driver could answer it. he scored 2. What was Hans's reply to the question of the professor? Ans. Dr. the answers have been researched by using the Internet. He scored 100 runs or more on 121 occasions. William Gilbert Grace was the greatest and most attractive personality in cricket. impersonated Einstein hhhh. He belonged to a family with a cricket background. Ans. William was actively engaged in first class cricket. He was enthusiastic about cricket from the tender age of six. had memorized Einstein's lecture iiii.II 58 . Grace. Although he was a doctor. Grace scored nearly 55000 runs with an average of 43 runs per match. c. he chose cricket for a profession. What happened to him? Ans. He was sixty-seven years old.j. He was the first one to score a triple century in first class cricket. He was about 70 kg in weight. Hans laughed and replied to the professor that the question was not at all difficult. William Gilbert Grace had a splendid physique. had presence of mind (Because the passage for the below section is not available in the Student Guide. He received a testimonial and a letter of congratulation from the Prince of Wales. Einstein called Hans a genius because he: gggg. m. M. What is the record of Grace as a batsman and bowler? Ans. had presence of mind jjjj. ©NIIT Coordinator Guide – Personality Development Programme .) Solutions 50. n. Alfred.
1. Doesn’t she? 5.4 The sentences given below are examples of sentences with common errors. 9.Solution to Section 2. She sings well. Ans. Ans. 6. 2. My sister is getting her ears pierced this evening. He couldn’t stay with the class.II 59 . 4. Ans. They sings very well. They sing very well. 8. Rain is coming very heavily. He has not given his final exams yet. My sister is getting her ears bored this evening. 3. He couldn't cope up with the class. Can you describe that picture? 7. Ans. Identify the error and correct the same. Isn't it? Ans. Can you describe about that picture? Ans. She sings well. Ans. It is raining very heavily. He has not yet appeared for his final exams. ©NIIT Coordinator Guide – Personality Development Programme . Sugar is available freely in the market Ans. He discusses politics. Sugar is available for free in the market. He discusses about politics Ans.
10.II 60 . The teacher is giving a lecture. Ans. ©NIIT Coordinator Guide – Personality Development Programme . The teacher is delivering a lecture.
Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills.II 61 . Then. Explain the importance of redrafting a document. 57. Out of all the subskills. Ask them to redraft their document according to that checklist. Writing includes several other fields or subskills. There was a _______(sudden) increase in sales. You cannot acquire good writing skills in one attempt. To become a good professional. Proper format. using simple and appropriate words. He broke the news to her _______ (gentle). Introduce the features of good writing skills. My old car broke down yesterday. it is important for them to learn correct grammar. the students have learned to: Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. Ice-cream sales rose ________ (steep) last August. 54. 59. Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. Proper usage of punctuation marks. Discuss their views and share with them the various ways in which they can improve their writing skills. 58. Writing needs a lot of practice. "I particularly like all these _______(bright) colors in your paintings". The subskills are: Right order of words in a sentence. My father drives ________ (slow). Although IT professionals do not emphasize on the use of grammar. She not only sings _______(beautiful). For example. Tell the students about subskills such as using the correct sequence of words in a sentence. He ______ (seldom) exceeds 40 mph. I hope it can be mended _____ (cheap). Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. Jimmy has got a ________ (tremendous) collection of stones. Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. My dog is very ________ (silent). Ask the students to write their views on improving writing skills. 55. Explain to the students the importance of proper grammatical usage while writing a document. correct grammar usage is an important and basic subskill of writing. It _______(rare) barks. 60.Chapter Three Objectives In this chapter. 53. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. I am a fan of France Gall. Right order of sentences in a paragraph. ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. Explain to them the importance of good writing skills. 56. Sting is a _______ (marvelous) singer. he whispered _______ (soft). you can use the following approach: Initiate a classroom session by defining writing skills. ask them to do the following exercise. such as preparing presentations. Provide the students with a checklist to help them redraft documents. Correct usage of grammar. Appropriate choice of vocabulary. and using correct grammar. This will help them in various tasks. 52. she's got _______ (beautiful) songs as well.
and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document. Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. whereas the language of writing consists mainly of complete sentences. Cohesion: Helps to identify the completeness of a sentence or a paragraph. No. Ans. The different subskills in writing are: Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. Style. 10. 9.Ask students to prepare a report on any topic. to combine sentences. Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. words. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. Mention the different subskills in writing. It also helps to ensure that the sentences are able to convey the complete meaning. format. 1. ©NIIT Coordinator Guide – Personality Development Programme . 8. 12. 6. 11. Sections 3. and which. 3. 2. Grammar: Helps to ensure that the document is grammatically correct. 2. The differences between the language of speech and the language of writing are: The language of speech consists mostly of broken utterances. What are the differences between the language of speech and the language of writing? Ans. 5. give them the following checklist for evaluating their report: S. 4. 7.6 1. Discuss the importance of each one of them.II 62 . Then. that. such as but. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. and phrases. Coherence: Helps to identify the appropriate usage of connectors.
In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.
3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.
4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:
Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.
5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.
6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.
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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.
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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:
Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.
Certain steps that can help an individual in improving his writing skills are:
Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar
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This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are: Errors in Verb Tense Incorrect: When I came home. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. Past: If I had time. Instruct them to identify the layout. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. Explain to students the differences between formal and the informal letters. the students have learned to: Write paragraphs Write letters Focus Areas To conduct this session. Explain to them what paragraphs are and why are they required. List the restrictions imposed when writing formal letters. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. consequently. such as coherence and cohesion. Errors in Subject . and organizational pattern of a letter. if any. Instruct the students to write letters on specific topics to check their progress. Explain to them the importance of linking devices in a paragraph. Errors in Conditional Sentences Future: If I have time. Explain to the students the shortcomings in their paragraph writing. Provide the students with a sample letter. the children still hadn't finished dinner. and on the other hand. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . I will do it tomorrow. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. explain to the students the use of various linking words and phrases. the children still didn't finish dinner. Share tips to help them overcome these problems and improve their letter writing. such as first of all. Errors in Tense formation Incorrect: He throwed it out the window. based on format. I would do it now. I would have done it yesterday. Correct: There are many reasons why I can't help you. Discuss the guidelines for letter writing. In addition. and length of the letter. Also.II 66 . Correct: He threw it out of the window. Instruct the students to identify the features of a good paragraph. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. Discuss the importance of organization of the body of the letter. Discuss the problems they may face. language. format. content.Chapter Four Objectives In this chapter. Instruct the students to use appropriate vocabulary and correct punctuation. discuss the tips to achieve coherence and cohesion in a paragraph. Tell the students about the importance of grammatical accuracy while writing. In addition. For this. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress.Verb Agreement Incorrect: There is many reasons why I can't help you. Introduce the students to paragraph writing. You can discuss some of the errors that the students generally make while writing. Correct: When I came home. as given in the Additional Inputs section. Explain to them the importance of layout and format of a letter. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. Introduce letter writing to the students. whereas. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. Present: If I had time. you can use the following approach: Initiate a classroom session by giving a brief introduction on writing skills.
and I . Example: She cooks well. check if the correct form has been used. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. For example. Errors in Pronoun Subject . if you are writing a letter to your relative. Incorrect: Texas is bigger than any state in the United States. Make sure the correct form has been used. Example: She is a good cook. Correct: She looked very good. Incorrect: Of the two books. Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English: Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. ©NIIT Coordinator Guide – Personality Development Programme . (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. Correct: Of the two books. If you are applying for a job in an organization.were late. it should be informal. the less time you have for reading. it should be formal.Fred. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. Errors in Parallel Comparisons In parallel comparisons. Jane. Guidelines for Writing Letters Use the following tips to write a letter: Identify the nature of letter. Correct: The young man writes badly. but a few of the class are here. you will get better. An adjective describes a noun and answers the ‘what kind’ question. Errors of Illogical Comparatives Check comparisons to make sure they make sense. Incorrect: Everyone on the project have to attend the meeting. Incorrect: That is the most important of any other reason.were late. Correct: The more you practice. and me . Incorrect: The more you practice. Correct: John is absent. (How easy?) Most adverbs are formed by adding -ly to the adjective.Fred. Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well. Jane. Correct: That is the most important reason. Correct: The busier you become. Alice. this one is better.II 67 . Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad.Object Incorrect: All of us . this one is best. Correct: All of us . but a few of the class is here. whether it is formal or informal. Alice. the better you will get. Incorrect: The busier you become. lesser time you have for reading. Correct: Everyone on the project has to attend the meeting. (How does she cook?) This exercise is relatively easy. Correct: Texas is bigger than any other state in the United States.
Use standard font and color. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. Closing: It includes the conclusion or the summary of the message. Proofread and check spellings before sending the message. do not use abbreviations and symbols. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. ©NIIT Coordinator Guide – Personality Development Programme . If you are writing an informal letter. Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages: Clarity: • • • • • • • Use an appropriate subject line. Use an appropriate greeting. Security and privacy: • • • Use the 'Bcc' field for multiple recipients. Ask the students to draft a letter and then assess their progress based on the following parameters: Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. Avoid describing highly confidential issues. Detailing: This is the actual content or body of the message. For example. while the body comprises the main message. you can use abbreviations and symbols. formal letters should be precise and to the point. The header of the e-mail message contains the following fields: 'To' field: The recipients' e-mail IDs are written here. Identify the nature of language and style to be used in the letter. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field.II 68 . This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. Quote accurate data/facts. Use business English. Identify an appropriate length for the letter. The following parts are included in the body of the letter: • • The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. The header contains the recipients' addresses. Keep the message short and simple. E-mail etiquette: • • Do not use letters in uppercase. Avoid using angry or offensive language. 'Cc' field: 'Cc' stands for carbon copy. Avoid describing legal or controversial issues. The layout of the letter makes the first impression on the receiver of the letter. 'Bcc' field: 'Bcc' stands for blind carbon copy. For example. The organization of the body of the letter is also very important. if you are writing a formal letter.
A paragraph revolves around one main idea.II 69 . ©NIIT Coordinator Guide – Personality Development Programme . easily readable bits. acronyms. b. Avoid humor. What is a topic sentence? Why it is important? Ans. It is important because all the sentences in the paragraph are directly related to it. Avoid using chat language. conflicts. and sarcasm. A Paragraph is a group of sentences. What is a paragraph? Ans. and emotions. It is used to arrange content into small. and personal complaints about coworkers. jokes. A topic sentence is the sentence in a paragraph that explains the main idea. Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. Do not send e-mail messages to discuss confidential matters such as disciplinary action.• • • • Avoid sending spam or unsolicited mass mails.
In addition. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. e-mails are free of cost but post is not. depending on the distance and the quantity of information being communicated. Ans. 2. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. The receiver can use the information sent by e-mail and can manage the data easily. large information can be sent from one place to another. Sending mails by post may be expensive. What is cohesion? Why is cohesion important in a paragraph? Ans. Coherence means logicality. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph. In my family everyone brings a special dish for the thanksgiving meal. On this day the Americans remember the first thanksgiving feast of the early American colonists. On this day the Americans remember the first thanksgiving feast of the early American colonists. salads. and at least four pies. sweet potatoes and cranberry sauce. Everyone eats more than usual. Linking devices are words or phrases that are used to connect two or more sentences. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. What are linking devices? Why are they important? Ans. The sentences should be arranged in the following order: 1. 61. 6. 62. 66. In both email and post. the speed at which e-mail is transferred from one place to another is much faster than post. a mixture of bread and spices. sweet potatoes and cranberry sauce. a mixture of bread and spices. For example. ©NIIT Coordinator Guide – Personality Development Programme . What is coherence? How is coherence achieved in a paragraph? Ans. Everyone eats more than usual. They help establish a relationship between two sentences. Examples of linking devices are first of all. My aunt bakes a turkey and fills it with stuffing. 2. salads.5. Cohesion means unity of thought. 63. and at the end of the day we are as stuffed (full) as the turkey. The content that is sent or received may be formal or informal. It is an important feature of paragraph writing. Thanks giving is a family celebration. E-mail and post are different means of communication. My relatives also make vegetables.c. the information received can be forwarded to another destination with some addition in the content. 4. e. It is also an important feature of paragraph writing.II 70 . 5. Thanks giving is a family celebration. They are similar in some respects but differ in others. on the other hand. Solutions to Section 4. Later. and whereas. They prepare many traditional foods such as turkey. 3.1 Write paragraphs on the following topics: 1. However. and at least four pies. d. My aunt bakes a turkey and fills it with stuffing. This organization of data is not possible in the case of post. My relatives also make vegetables. In my family everyone brings a special dish for the thanksgiving meal. 65. 7. E-mail and Post are similar in some respects but different in others Ans. 64. 67. and at the end of the day we are as stuffed (full) as the turkey. They prepare many traditional foods such as turkey.
Post provides simple communication. The transmission speed of the telephone is very high as compared to the transmission speed of post. E-mail and Telephone differ in many ways Ans. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . E-mail can carry files in the form of attachments. A message sent through post needs a postal address to reach its destination 4. To send a fax. E-mail allows various users to send large amounts of information to the other users.II 71 . Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. which is not possible in the case of telephone. Fax is very different from an email Ans. e-mails enable us to send large amounts of data and stored it for future reference. The usage of telephone is more convenient as compared to e-mail. Solutions to Section 4. In a telephonic conversation. However. post allows you to send and receive a large quantity of information. 3. In contrast. Ans. e-mail can be shared among various users efficiently and effectively. It is very easy to manage data because e-mail enables you to send the same information to different users easily. the person can hear the voice of the other person whereas in post. 7. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone.2. Electronic communication. Fax also converts messages into electric signals that can travel through telephone lines.5. Both telephone and fax use telephone lines to send and receive messages. The telephone converts sound signals into electric signals. you need a fax number to identify the fax machine at the receiver's end. The transmission speed for both is very high.K. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form. In addition. In e-mail. Telephone and fax share certain common features Ans. because of its speed and broadcasting ability. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. Email is preferable for many reasons Ans. E-mail is a much better medium of communication in comparison with other transmission methods. Post is cheaper but slower than fax. However. there is direct one-to-one interaction. Both fax and e-mail are modern means of communication but are different from each other is several aspects. whereas a message sent through fax is delivered within a few minutes. Post and fax are different in several respects. whereas fax provides electronic communication. Two fax machines are required to send and receive messages. 5. They both provide a moderate level of security. The telephone and post are different means of communication. The telephone and fax are similar to each other in many aspects.2 1. Telephone communication is entirely different from that of a post Ans. the transmission speed is slow as compared to fax. Both e-mail and the telephone are means of communication but differ in many ways. City Public School R. which can be transmitted over the line. data can be managed more easily in e-mail. In telephonic communication. Post and Fax are different in many respects Ans. persons can only read the messages written by the sender. 6. A message sent through post is delivered to the receiver in many days.
340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. which are more cleaner. inhabited mostly by low-income groups. are left to rot and stink. Our principal will preside over the function. Supply of water is very irregular and inadequate. I hope you be able to spare some precious time from your busy schedule and grace the occasion. the residents have become easy victims of water-borne diseases. colonies like Nandnagri. James School Leader 2. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. The residents fear outbreak of diseases anytime. south Delhi.The District Collector Delhi Subject: School Annual Function invitation Sir. Our school is going to hold an annual function on 25th Sep. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . Delhi. In contrast.II 72 . Your presence shall be a source of inspiration to the students. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. It is unfortunate that the Municipal Corporation. Due to nonavailability of pure drinking water. is not paying equal attention in providing civic amenities to the residents of different parts of the city. spacious. and greener due to regular maintenance. These are areas where VIPs and the rich reside. school leader of the City Public School. I am James. The drains are open and keep overflowing with garbage and dirt. There are certain parts of New Delhi. particularly. It will be a privilege for us to have you as our chief guest for the annual function. Heaps of dirt keeps lying on the streets. 2005. Ans. Thanking you. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. The Principal will read out the annual report highlighting the achievements of the school in academics and sports. Yours faithfully.
My roll number is 0234567. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones. which belongs to Parul of B. Adhiraj Singh. I have received the certificates for Roll Number 134567. I request you to ask the concerned staff to send my certificate as soon as possible. I have submitted Parul Sharma's certificate in the university office. 0234567 ©NIIT Coordinator Guide – Personality Development Programme .Sc. Unfortunately. had appeared in the B.Sc.3. Adhiraj Singh B. Ans. I am facing a great amount of inconvenience due to the nonavailability of my certificates. a student of XYZ College. I. Yours faithfully. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi. IT (II) year examination. IT (II) year Roll No.Sc.II 73 . IT (I) year. Subject: Received wrong set of certificates Sir.
so you must be feeling homesick. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. The first few days are tough. You will be glad to know that the results of the annual examination are out and I have passed with distinction. Yours lovingly. For this. Imagine you are staying in a hostel. 2005 My dear Dad. I can’t wait to meet you during the upcoming vacations. I have made a few friends. I need to purchase stationery. In addition. I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B. as we would have enjoyed our college life as we enjoyed our school days.4. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari. Hope you are doing fine. John ©NIIT Coordinator Guide – Personality Development Programme . Ans. How are you? I hope all of you are doing well at home. Mata Gujri Hostel Balawala Dehradun 14 sep. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons.E. Ans. Rest is fine here and please do reply as soon as possible. course. I came to know from your brother that you are staying in a hostel. But I really wish we were in the same college.E. Our session has started and I too am trying to adjust to the new life. Firstly. course in Faridabad.000/-. This is the first time you have been staying away from home. Fortunately.II 74 . 2. I need to buy certain books and submit the fees for the new session. Yours affectionately. My new session will be starting in the month of April. This would have made lot of difference. please do come and meet me. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. I will be able to meet all my requirements if you can send me Rs. Do take good care of yourself. In case you get time. . XYZ 5.
bold typeface.4. In this process. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section. Explain the importance of reading and how it can improve one’s personality. the students should read the complete text slowly and carefully to identify the relevant information. Discuss what is reading and what are the various types of reading.II 75 . ask them to attempt the relevant questions. Tell the students that reading refers to the ability of understanding any written language and is central to any profession. Explain the difference between direct and indirect speech while reading. they can go for surface level reading when reading for pleasure. the benefits of the ability to read well. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. It also involves drawing inferences. the students should be able to understand the purpose and general content of the text. Ask the students to take a reading ability test by reading the comprehension given in Section 5. Tell the students that effective reading can be understood as a scientific process that involves: Skimming and scanning. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time. Understanding nonverbal signals. and various layout features. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas. underlines. Explain to the students that reading involves comprehending and understanding a written document. you can use the following approach: Initiate a classroom discussion by explaining the importance of reading in our daily lives. Explain to the students. ©NIIT Coordinator Guide – Personality Development Programme . Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. Anticipating and determining the meaning of words.Chapter Five Objectives In this chapter. they should also concentrate on nonverbal signals. This skill is utilized more than the other communication skills of writing and speaking. making comparisons. the students have learned to: Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. After skimming. However. Then. Understanding the text structure. Tell them how reading improves one's perception and develops the thinking process. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. Understanding the paragraph structure. and asking questions. italics. This process is known as scanning. These include elements such as fonts.
page.These layout features are: Heading: Refers to the title at the top of a document. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. or section. Determining the relation: Understand the relation. paragraphs. It is an important part of communication. Reading means understanding text. and summary. such as title. a noun. the students should look for the following clues and indications: Determining the word class: Understand if the word is a verb. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. Captions: Represent comments on figures. or section. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. Determining the function of the word: Understand the function of the word in the sentence. A paragraph consists of the following parts: The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. an introduction. The number of sentences and words in a paragraph depends on the subject. On an average. or an explanation of a particular section or chapter. What is reading? Ans. or an adverb. The introduction part mostly informs the reader about the content of the document. The conclusion part puts the subject matter in the right perspective. Understanding the Structure of Text The structure of a text consists of various parts. explanations. that is. examples. To anticipate the meaning of a word. These sentences may contain arguments. The heading indicates the subject matter being discussed in a particular document.II 76 . Figures: Represent pictorial representation of an idea or a concept. details. therefore. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. paragraphs contain between 75 to 150 words. how is it related to the other words in the sentence. ©NIIT Coordinator Guide – Personality Development Programme . The second part: Consists of sentences that develop the main idea of the paragraph. each paragraph can have its own subtitle. Subheading: Presents a brief summary. Paragraphs are linked in a logical way by link words. between that word and a word that is familiar to them. if any. an adjective. Most texts start with a title and sometimes a subtitle. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. chapter. Each paragraph deals with one aspect of the subject. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. which can also be used within a paragraph. and other supporting evidences.
interpretation. Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. and critical evaluation of the relevant content. They are: Ans. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). it is not considered as reading. and seeking pleasure. 5. Reading is of two types. surface level reading and deeper level reading. Ans. 6. 4. Reading is important to understand any piece of text. What are the different kinds of reading? Ans. So. "make the best of the opportunities". To help students determine what to read and how to read. Reading is done for a variety of purposes. What does the phrase. Reading is an important communication skill. refer to? Ans. Ans.2. we make notes. gaining information. Surface level reading is done mainly for pleasure. Why is reading important? Ans. Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. 2. Deeper level reading involves concept forming. learning a subject. Who will be able to make the best of the opportunities? Ans. such as preparing for examinations. B ©NIIT Coordinator Guide – Personality Development Programme . according to the author. 4. To encourage students develop a reading habit. Loud reading seldom leads to understanding the content.II 77 . 3. Usually. Solutions to Check your Progress 2 1. Reading has many advantages. 3. Who. The two purposes of this lecture are: Ans. Why is loud reading not 'reading'? Ans.
Slide2 supports this view. We develop concepts. you can improve your vocabulary. As a result. For both these requirements. Yes. Printed books in the native language are easily available and are within the reach of a common man. one should have a deeper understanding of the topic and a good vocabulary. magazines. 8. 10.II 78 . Does the speaker emphasize the need for exposure to the native variety of English? Ans. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. which leads to an improved personality. This is because getting the reading material in printed manner in the native language is very easy. you will be able to write more impressively.Presentation and Public Speaking. By developing your reading habits. We read newspapers. and a whole lot of other things. Yes. 7. 11. I do agree with the view that reading helps improve writing skills. Yes. Yes. For writing impressively. We read textbooks and other related books. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. Why does the speaker say that reading is a good source of entertainment? Ans. 9. the speaker emphasizes the need for exposure to the native variety of English to non-natives. How does reading a novel improve one's personality? Ans. Yes. Do you agree with the view.We do not develop concepts. Indians have the good opportunity for exposure to the native variety of language. the passage suggests that reading helps to improve writing skills. ©NIIT Coordinator Guide – Personality Development Programme . 12. Why? Ans. reading is a must. Refer to Unit 7. Do Indians have a good opportunity for exposure to native variety of language? How? Ans. Reading a novel helps us to develop a wider area of perception and a coherent thought process.
Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. As a result. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. 3. yet he was much impressed by Sheik.' Why was Mohandas impressed by the Sheik? Ans. Name some material that people need to read on a day-to-day basis? Ans. is not known to many people? Ans. 'Sheik had a bad reputation. people who regularly read newspapers. Can you add to the list? Ans. 'He was not against eating meat. In addition. Why? Ans. Why should one not read without interest? Ans.. ©NIIT Coordinator Guide – Personality Development Programme . Reading improves our personality and general awareness. the reader will not be able to recall the text when he or she needs it. 2. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression. according to the author. 14. Sheik advised Mohandas to eat meat if he wished to grow tall and strong.II 79 . The development of thinking processes is a benefit of reading that is not known to most people. One should not read without interest because the reader will not be able to understand the piece of text in such a situation.' What was Mohandas against? Ans. Which benefit of reading. What did the Sheik advice Mohandas? Ans.. These two aspects help in maintaining good social interaction.13. 16. Mohandas was against telling a lie to his mother. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully. People should read newspapers and magazines on a day-to-day basis. What does the speaker suggest to the students to read. 15. 17. Solutions to Check your Progress 3 1. Mohandas was impressed by Sheik because he was tall and strong.
The experiment conducted by the Wright brothers enabled humans to fly. which agree with the statements in the passage.4. 3. 2. 3. The little girl in the story was Durgabai. Who bought a ticket for Nehru? Ans. The Wright brothers made the first aeroplane in 1903. The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . Solutions to Check your Progress 4 1. Against whom were the Indians fighting? For what? Ans. canvas. The planes of today are made up of Magnalium. Why did Mohandas have to steal money? Ans. How the experiment was conducted by the Wright Brothers an important event? Ans. Write the letters indicating the six true statements in your answer book. Who was the little girl in the story? Ans. Solutions to Check your Progress 5 1. 5. The Congress held a meeting in Kakinada in 1923. What was the important thing the Wright Brothers did in 1903? Ans.II 80 . People who had put up the exhibition bought a ticket for Nehru. 2. Solutions to Check your Progress 6 Read the following sentences. Ans. What did the Congress do in Kakinada in 1923? Ans. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. and wire. 4. These are among the six sentences. which are related to the passage. Indians were fighting against the British to gain freedom. The plane made by the Wright brothers was made up of wood. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. How was the plane made by the Wright Brothers different from the modern planes? Ans. Mohandas stole money to buy cigarettes.
"Will you please show me the way to Lal Bagh. Mary requested me to lift that bag for her. "Can you kindly lift this bag for me. 4. Peter asked me to show him the way to Lal Bagh. 2." Ans. The child exclaimed that it was a long snake.II 81 . He admitted that he hates to go late.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech. He said. Govind said. "Did you pay my fee yesterday?" Ans." Ans. 7. They said that they will not to go to the computer center from the following day. 1. They said." Ans. Sita said. ©NIIT Coordinator Guide – Personality Development Programme . Sita asked me why I had given her only 3 marks for that answer. Mary said." Ans. "We do not go to the computer center from tomorrow. "Why have you given me only 3 marks for this answer?" Ans. Govind asked me if I had paid his fee the previous day. "I hate to go late. 5. 3. 6. The child said. "Oh! What a long snake!" Ans. Peter said.
A period marked by distinctive character or reckoned from a fixed point or event. The officer ordered his subordinates to report by 5 o' clock in the morning. The teacher said. Secondly. the state of being held in low esteem. Solutions to Section 5. Absence of light or illumination. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. The teacher ordered all the students to submit the record notes by the following evening. ©NIIT Coordinator Guide – Personality Development Programme ." Ans. "What a pity I have answered all the questions wrong in the exam!" Ans. express moral judgments." Ans. presented. relevant information or interconnection.II 82 . proceed. having an exaggerated sense of selfimportance. 10. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. 9. dignified manner or conduct. She said. Absent-minded dreaming while awake. "You should report by 5 o' clock in the morning. She rued the fact that she had answered all the questions incorrectly in the exam. Characteristic of false pride. Ans. the tangible substance that makes up a physical object. have an emotional impact upon. Burdened psychologically or mentally. given formally or officially. given as a gift. The officer said to his subordinates. Absence of moral or spiritual values. Free from emotional agitation or nervous tension.4 1. "All of you should submit the record notes by tomorrow evening.8. concerned with worldly rather than spiritual interests. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. also write the other possible meanings for the same word. to change location. A purposeful or industrious undertaking (especially one that requires effort or boldness).
Ans. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. Completely clear and fine. Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. 2. according to Nehru. to avoid being observed. what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. vvvv. The ten comprehension questions covering the entire text are: 68. In prison one cannot write long letters. u. and history becomes stirring and epoch-making.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. elevated in nature or style. quietly or secretly. The ten multiple choice type comprehension questions covering the entire text are: 69. v. and then even simple. 3. Characterized by absence of emotional agitation. r. He was weak. t. wwww. who came to Karnasuvarna. q. ©NIIT Coordinator Guide – Personality Development Programme .II 83 . A deceptive manoeuvre (especially to avoid capture).Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. Ans. Why was Nehru not able to convey everything that he wanted in his letter? tttt. s. x. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. Letter was not sufficient to convey all his thoughts. He did not have time to write uuuu. ordinary men and women become heroes. w. Live (in a certain place). which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p.
Godan ©NIIT Coordinator Guide – Personality Development Programme . b. Sarojini Naidu Ans. Mussolini ppppp. Abraham Lincoln qqqqq. For adventure yyyy. For touring India Ans. y. For trade aaaaa. to give sermons ccccc. Lenin dd. to discuss aa. to read Ans. Stalin Ans. Letter was not sufficient to convey all his thoughts. Indira Gandhi ggggg. a. Mahatma Gandhi hhhhh. c. For knowledge z. Which is the most famous book of Nehru? rrrrr. The best way to distinguish between right and wrong is: bbbbb. Jeanne d' Arc mmmmm. The Discovery Of India uuuuu. to discuss eeeee. d.II 84 . a. Jeanne d' Arc cc. c. to argue ddddd. My Experiments With Truth sssss. Why did Hiuen Tsang come to India? xxxx. Kamla Nehru iiiii.Adolf Hitler Ans. For knowledge zzzz. Jesus Christ kkkkk. Napoleon Bonaparte lllll. Indira Gandhi was inspired by the story of: jjjjj.Ans. Geetanjali ttttt. Indira Gandhi bb. Lenin ooooo. To whom is this letter addressed? fffff. Who started the Russian Revolution? nnnnn.
1923 aaaaaa. Andaman and Nicobar Islands eeeeee. b. c. Sarojini Naidu Ans. ©NIIT Coordinator Guide – Personality Development Programme . 1917 bbbbbb. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. Write a paragraph on Nehru's love for his daughter based on this letter Ans. he sent her invaluable advice and his blessings. and Mahatma Gandhi. c. Like a good father.II 85 . Ans. 5. Where was Nehru imprisoned? dddddd. Naini prison. Through this letter. the best friend of his daughter could be: vvvvv. None of these Ans. Write a summary of the letter without losing meaning of the text in about 150 words. Naini prison. Bapuji xxxxx. b. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. 1917 gg. Nainital ffffff. Nainital 4. and told Indira that she should stay inspired by such people and serve her country. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. Nehru himself wwwww. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. Tihar jail gggggg. it is evident that Nehru loved his daughter deeply. If she ever found herself in doubt. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. Indira Gandhi was born in the year: zzzzz. she should never do anything in secret as if she had something to fear or hide. Instead of the usual material presents. Nehru reminded Indira of heroes such as Jeanne d’ Arc. Lenin. Her mother yyyyy. According to Nehru. Her mother ff.Ans. 1921 cccccc. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. he reaches out to her from the prison through a letter. On her birthday. 1914 Ans. The Discovery Of India ee.
6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:
This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.
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Chapter Six Objectives In this chapter, the students have learned to:
Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions
Focus Areas To conduct this session, you can use the following approach:
Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:
Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.
After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"
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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:
Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility
Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.
2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.
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However. The story revolves around a small kid.II 89 . 4. The stranger. Is there any message by the author? Ans. One man. The girl collected her things. it was not true that the stranger did not like small children at all. develops feelings for the little boy and does the same just for the sake of his happiness. inspite of his past happenings. ©NIIT Coordinator Guide – Personality Development Programme . not even a single passenger from the train waved back. Ans. who is very sensitive and emotional. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. The train halted at Saharanpur. and waved his hand in response to the small child. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. Why did the stranger hate children? Did he really hate them? How do you know? Ans.3. boarded the train. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. The happiest person at the end of the story is Schwamm’s son. Just for his child's sake. The stranger thought that the kid was the reason for his wife’s death. who dislikes children because of his wife’s death. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. Schwamm decides to board the train to wave at his child. Write a critical appreciation of the short story in about 100 words. Ans. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. The father was keen to make his son happy. said goodbye and got down at the station. subconsciously knows that his belief is baseless. He loved his child a lot. 6. and tries to fight it by going and waving back at Schwamm’s son. The stranger woke up early in the morning. The stranger hated children because his wife died while giving birth to their first child. 5. Schwamm was a very loving and a kind-hearted father. he went to a different city to board a train. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. who regains hope and faith in everything because finally a man waves back at him. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy. The moral of this story is that determination is as important as taking the initiative to achieve a goal. Solution to Section 6. It tells us how little incidents can make huge changes in our life. What is the central idea of this short story. Just to make his child happy. The blind man started talking to the girl in a very friendly manner. Comment on Schwamm as a loving father.
Ans. When is the school reopening ? 4. Has Ram paid the telephone bill ? 2. The school is reopening on August 1. Ans. 2005. Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme . The suicide bombers escaped from the police.5 Convert the following statements into interrogative sentences.Solution to Section 6.II 90 . 1. Mary did not come to school today. Ans. Ram has not paid the telephone bill. Did Mary came to school today ? 3. Ans.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. Tell the students that rehearsals must be conducted before delivering the final presentation. the students have learned to: Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. quotations. the objective of the presentation needs to be clear. you need to: Capture the attention of the audience: Use jokes. Tell them how visuals can help them in making a presentation successful. nationality. Preview key points: The key points of the presentation should be mentioned in the introduction. The structure of a presentation consists of three parts: Introduction Body Conclusion Introduction In the introduction. which helps in modifying the presentation according to the response of the audience. Tell the students to use body language as an additional support. Explain to the students the importance of using visuals in a presentation. Explain to the students the various methods of delivering a presentation. Inform the students about the importance of organizing a presentation. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. Each slide should contain a maximum of six points. Writing a content outline before the presentation helps present a structured presentation. sex. Then. or questions to capture the attention of the audience. Tell the students to follow the method with which they feel comfortable and confident.II 91 . Tell the students that analysis must be carried out throughout the presentation. and background knowledge should be made before the presentation. They should look confident and establish good eye contact with the audience. Explain each point adequately: Any point that may be new to the audience should be adequately explained. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques.Chapter Seven Objectives In this chapter. stories. you need to: Limit the content to a few key points: The content of the presentation can be chunked into key points. ©NIIT Coordinator Guide – Personality Development Programme . After the objectives have been clearly established. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. Discuss the advantages and disadvantages of the various methods of presentation. The content and the style of presentation should match the objectives. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section. organize the material around the objectives. Structure the information properly: The information must have a logical structure and order. Tell the students that further analysis of the audience in terms of age. brainstorm and collect all the relevant material. you can take the following approach: Explain the various steps that the students should follow to create a successful presentation. Body In the body. Explain the importance of body language while delivering a presentation. Discuss the structure of a presentation.
3 5. lack of confidence and presentation skills can result in poor performance. 1 1.II 92 .2 5 5. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success.1 2 2. however. Explain to the students that lack of performance does not necessarily mean lack of knowledge.2 5. A logical flow will also help in easy transition from one topic to another. stress.4 5. Evaluate the presentation on the basis of the following parameters: S.4 2.1 3. Ensure that the ideas keep flowing: One key point should lead to another. Conclusion In the conclusion. No.2 4 4.5 3 3.1 4. you need to: Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out. audible voice Used correct pause.1 6.1 5. Ask the students to give a PowerPoint presentation.3 2. Any doubts can be clarified at this time.2 2.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved.1 2.5 6 6. You might be having complete knowledge of a subject. Encourage questions: Questions should be encouraged at the end of the presentation. This also ensures a quick revision of the content.
Posters: Posters are large sheets of hard paper and can be used to depict pictures. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text. At any point of time. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. types.II 93 . ©NIIT Coordinator Guide – Personality Development Programme . charts. and styles in a presentation. No. bullets. the students need to: Structure the content logically. or additional data.S. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. Prepare for the presentation well in advance. and are made of a thick. Use visual aids appropriately. They can be used more than once. transparent plastic. Markers of different colors can be used on a whiteboard to write or highlight information on the board. Follow certain guidelines while delivering the presentation. They are attractive to look at and are cost effective. Handouts: Data in the form of figures. graphics. 7 7. Whiteboard: A whiteboard is similar to a blackboard. Dress appropriately. font sizes. Common Visual Aids The commonly used visual aids are: Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors. They are cheap and affordable. Use effective strategies to remember the content. the presenter can flip back to a previous page and refer to it.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. charts. or diagrams that does not fit in the transparency are distributed to the audience as handouts.1 8 8.
©NIIT Coordinator Guide – Personality Development Programme .II 94 .
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