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Coordinator Guide – Personality Development Programme - II 1
CH A PT ER - SPEC IF IC IN PU T S: P A R T - I
Chapter One Objectives In this chapter, the students have learned to:
Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning
Focus Areas To conduct this session, you can take the following approach:
Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.
Coordinator Guide – Personality Development Programme - II 2
Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.
Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.
Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:
Coordinator Guide – Personality Development Programme - II 3
when displayed. ©NIIT Coordinator Guide – Personality Development Programme . Sheila needed the audio software to edit the same. Monica. He found a few mismatches and asked Sheila to rectify the errors. divided the content into lessons. Sheila made several phone calls to voice-over artists and fixed dates with them. Chris was busy coding for the course. and then wrote the script. She asked Ashish to install it. The team members were assigned different roles and responsibilities. Meanwhile. Only Ashish was authorized to install the audio software. He researched extensively on the Internet. created the buttons. Chris changed the pixel values of the buttons. and images for the frames. John listened to the freshly-prepared audio and checked it against the script. sidebars. For example. The project plan was made and shared with all the stakeholders. John also mailed Sheila the script for which the audio had to be recorded. John created the course by putting the content in the checked frames. John also shared the script with David. read books. David gave John ideas to improve the readability of scripts.II 4 . After the templates were finalized. did not overlap the button. John asked Monica to modify some pictures. This project involved developing a course about the basics of HTML. David manually checked all the templates and gave suggestions to improve the usability of the templates. He also wrote the script for the project. to make it more effective. he suggested that the buttons should be placed a bit lower so that the correct answer. As a result. David also suggested John to include some examples in the script. He wrote a large volume of code and checked the templates several times for errors. Team members from various departments where part of the project team.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. John also coordinated with Monicato discuss the various ideas for the kinds of images to include. arrows. who loves working with colors.
In addition. ©NIIT Coordinator Guide – Personality Development Programme . customer service engineers. and other requirements for Web-related products. In some companies. websites. Web designers: A Web designer designs Web pages. Fireworks. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. Sound engineers: A sound engineer mixes and synchronizes music. analyzing source systems and business requirements. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. and the customers.Based on the given case study. Some of the common responsibilities include installing and maintaining software. and maintaining detailed instructions. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. and business processes. ISV partners. The network administrator should be accessible at all times to solve problems related to networks. The content developer may design applications for various technical and commercial users. and working as client support representatives. ask the students to identify the roles involved. Illustrator. These programs specify instructions for computers to perform various functions. testing. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. the system administrator may also be responsible for providing training on support skills to the IT personnel. A computer programmer may be required to use various computer languages. identifying business rules. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. The system analyst helps the organization get the maximum benefit from its investment in equipment. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization: Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. personnel. which are called programs. and Corel Draw. content developers provide technical support to end users. or help desk technicians. Some of the other responsibilities include leading projects. Content developers: A content developer is responsible for writing and modifying programs. creating logical and physical data models. Web banners. System administrators: A system administrator manages the hardware of computers and networks in a company. Network Administrator: A network administrator manages the network of the organization. or sound effects.II 5 . interfaces for intranets. Web designers use software such as Photoshop. providing in-house software training. graphics. presales and services organizations. Programmers: A programmer is responsible for writing. voices.
While working at Smart Developers. your professional satisfaction level is low and you should look forward to improving your job conditions. he is not confident about his communication skills and is not comfortable doing sales. ©NIIT Coordinator Guide – Personality Development Programme .II 6 . Short-term professional goals refer to the goals to be achieved within two to three years. He has also worked at Smart Developers as a technical writer for one year. he won the first prize in technical writing. and is currently working as a software developer at Technology Systems. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. 2. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B. Don is an avid sports person and has represented his college cricket team at the university level. Prepare a brief self-portrait of yourself for a professional career. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements. If you have responded with a 'No' to most of these elements.Tech. Write about your short-term and long-term professional goals. He constantly evaluates his surroundings and analyzes situations. He regularly organizes technical fests and seminars. He offers his support and advice when required.Solutions to Chapter One Questions 1. Ans. Don is also good at supervising tasks because he has excellent monitoring skills. However. He is very innovative and takes initiative in all the functions related to his field. Ans. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years.
Long-term professional goals refer to the goals to be achieved after at least five years. according to you.No. List your weaknesses. Ans. These goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain. Select your strengths from the following list (This is not an exhaustive list. Long-term goals are derived from the vision of the person.): Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5. create a table with three columns. as shown: S. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme . Ans. 1. Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list. 3. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3. List your strengths. what do you want most from your job? If you were granted a wish.): Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4. which achievement has given you immense satisfaction? What. Ans.II 7 . which job or position would you like to attain? In your past. 2. Prepare a self-improvement plan for the next five years. To prepare a self-improvement plan.
4. However.Tech. 10. 6. List negative personality traits that you don't want your spouse to have. Besides working hard. A sample portrait is given below: Donna Bard is a kind hearted and honest girl. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. She gets inspired by reading 'The Alchemist'. describe yourself as well as your prospective life partner. What type of people irritate you? List the moral values that you abide by. you can create a word portrait of your prospective life partner by answering the following questions: 11. 13. 17. 7.S. he should enjoy participating in sports activities. She is disciplined and loyal towards her work. she accepts it gracefully and works towards removing her weaknesses. ©NIIT Coordinator Guide – Personality Development Programme . He should be an avid reader and should constantly update himself with new technologies. she tends to ignore her health care routine and this results in fatigue and depression. Ans. 18. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. If you are single. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions. 16. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. and should have strong management skills. Similarly. 20. He should have good leadership qualities. 15. 5. 3. He should aim for a peaceful and prosperous life. 19. He should preferably be an M. List the minimum standard of performance that your prospective spouse should achieve. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. He should always exude high energy levels. She works as a manager in an organization. 12.II 8 . 8. prepare a portrait. 2. She always strives to improve. 4. If any feedback for improvement is given to her. 5. which talks about pursuing one’s dreams. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. 9. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. 14. You can create your personal word portrait by answering the following questions: 1.No. She works hard and is known as a motivating team player. He should always work towards building healthy professional and personal relationships.
After this exercise. Tell the students that before they apply for any job. Tell the students that to target a suitable job. which is common in all the organizations. The bio-data is the most important document in the interview. and special achievements as mentioned in their bio-data. projects. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. Give the students a list of desirable qualities that organizations look for.II 9 . To do this analysis. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. skills. it is very important for them to analyze the job opportunity. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. the students have learned to: Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. ©NIIT Coordinator Guide – Personality Development Programme . trainings taken. At this point. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. as given in the additional inputs section. you can take the following approach: Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview.Chapter Two Objectives In this chapter. Ask the students to make a list of all the educational qualifications. start with discussing the screening and selection procedure. and abilities. values. it is necessary to analyze the job opportunity and ensure that it matches their expectations. This exercise will help the students assess their personality. Tell the students that it helps to know the various characteristics of interviewers. you can tell the students about the different types of interviews that are conducted. This information is provided for you in the additional inputs section. To prepare students for the interview. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview.
Location 6. attentive eye contact. Annual turnover 4. Sit straight and alert. At the end of this exercise. Future plans of the company 7. Tips on Body language During an interview. Maintain regular. ask them to assess it keeping in mind the 15 factors given to them. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. Qualities required 13. Then. Give students time to research all information. students who have been able to tap the job opportunity of their choice will be happy with the outcome. ask them to refer to the company's website and brochures to gather more information. as shown: Expected Factors 1. Then. and discuss the same with their friends.II 10 . Keep your hands on your lap. Give a formal smile. ask them to select the job opportunity they think will match their expectations.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. look at their self assessment and career planning analysis. always remember to: Shake hands firmly with the interviewer. Type of work 12. ©NIIT Coordinator Guide – Personality Development Programme . Products and services 3. Number of employees 5. Ask such students to select another job opportunity article and repeat the exercise. Others may find that the job opportunity does not seem to match their expectations. Position offered 10. After all the students have selected at least one job opportunity. Competitors 8. Any news-making issue in the past 9. Job safety 11. Remuneration/perks 14. Instruct the students to draw a table with two columns. Agreement contract/service bond 15. Relax! Don't rush through the interview. tell them to fill in the information in front of the respective factor in the table. Background of the company 2. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. Mirror the interviewer's techniques.
an on-the-job specialist. and occasionally.II 11 . Has a fixed evaluation scheme to assess the interviewees. Involves questions that are often framed beforehand. Is conducted by companies at the campuses of various colleges and universities. Is usually used to screen interviewees. Usually involves each interviewer targeting a particular aspect of the interviewee's skills. managers. depending on the factors such as the job profile. Is usually used to screen interviewees. Could involve walk-in interviews. and the cost that the organization wants to incur on the interview process. Is an interview between one interviewee and a panel of two or more interviewers. Provides an interviewee several chances to present his/her abilities and skill set. Is usually conducted by the government or large organizations. May be scheduled or unscheduled. Can be held for all posts and for all levels. Features a selection process that is based on the collective input of several people. A board interview: • • • • • • A rotational interview: • • • A walk-in interview: • • A phone interview: • • • • • A video interview: • • • A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme . a psychologist in the interviewer panel. Is conducted over the phone line by using a microphone. the time available. The various types of interviews are: A one-on-one interview: • • • • Is an interview between the interviewee and one interviewer. Involves questions that are asked on the area or field each interviewer represents. Involves direct assessment of the interviewee by the interviewer. Is cost-efficient and less time-consuming. Requires participants to appear for selection tests.Types of Interviews Different types of interviews are used in different situations. Has personnel representatives. The number of interviewers may vary. and special software. Is an interview of a candidate by different interviewers separately. Can serve as a platform to check validity of information in the resume. Involves presentations by companies who want to recruit the students. Is conducted over the phone. May be conducted for candidates residing in a different country or at distant locations. Has a set of fixed questions for all interviewees. a video camera. Is a convenient and speedy method of recruitment.
V.24 First First First ©NIIT Coordinator Guide – Personality Development Programme . 1995-96 1997-98 1998-2002 Vidya Mandir 15-A.Tech % Marks Class 1. Limit the bio-data to two pages.co. Name of the post 2. Use simple and concise sentences.II 12 . Period From to : email@example.com 7. Father's name 9.10.Engg. Marital status 11. Faridabad M. Ans. D. 14.in : Mr. Address . Address . Age 4. Give a consistent and symmetrical look. 21-D.2 65. 21-D.permanent : 410. The following guidelines needs to be followed while designing a bio-data: Avoid spelling and typing errors.S. Occupation 10.A.present : Software Engineer : Vinay Yadav : 10. Here is a sample bio-data: Bio-Data 1. Faridabad (HR) 5. Prepare a good bio-data of yourself. Surya Apartments. 3. Passed AISSCE AISSE B. No. Faridabad D. 81. Surya Apartments.Solutions to Chapter Two Questions 1. Name 3.66 78. 2. 24 : 410. Telephone numbers : 0129 .V. Faridabad (HR) 6.M. Use terms and phrases relevant to the industry. College Ambala. Academic qualifications Sl. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam.1981. Add a cover letter or note mentioning the code number and other details specified in the advertisement. Date of birth. E-mail ID 8.
organizations ask candidates to discuss a specific topic among themselves. and always mention if you have contributed to the advancement of any application during your training session. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. Personal attainments/distinctions : Organized technical fests and seminars. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. Date Signature 2. You can practice group discussions with your friends and improve upon your communication skills. 14. 2. language tests. and discuss them during your interview. Group discussions: In the group discussion round. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’. list down your learnings. Oracle.II 13 . Here is a plan to prepare for an interview for a software engineer's post: 1. Special attainments: List down all your special achievements. No. aptitude tests. 10. Professional skills 16. The topics can range from current events to technical topics. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. Briefly write out a preparation plan for an interview for a software engineer's post. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. Extra-curricular activities : Played cricket at the university level. Ans. Project work preparation: Most organizations focus on project work because it reflects your own work. Work experience: Sl. In addition. Personal interview: To prepare for a personal interview round. 15.pm Rs. and technical knowledge tests. : Available on request. such as writing a technical paper or participating in seminars and technical competitions. and an answer as to why you chose this topic. Prepare a brief description of your favorite subject or topic.12. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds: Preliminary written tests: This includes IQ tests. such as: Why did you choose this particular project? What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone. References : C. 20. such as RDBMS and Operating Systems. and System Analysis and Design (SAD).000/-pm 13. ©NIIT Coordinator Guide – Personality Development Programme . logical reasoning tests. C++. Won the first prize in technical writing. such as ‘Role of JAVA in the Internet’. You can prepare for the preliminary written tests by using books that contain sample tests.000/.
Prepare a list of your strengths and weaknesses. A software professional may possess any of the following traits: Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . Principal accomplishments : Modeling. Oracle. Ans. Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C.3. Ans. C++. The qualifications and skills that will help you get selected for a job are: Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics. Chemistry. List your qualifications and skills that will help you get selected for a job. Maths College: B. developing. and maintaining the software system.Tech Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system.II 14 . and System Analysis and Design (SAD) • 4. Leadership quality : Handling different projects related to software systems.
Tech. : Managing different projects related to software systems. Vinay plans to become a project manager in the next two to three years. Handling a team of seven software professionals. 6. Responsible for making high-quality software systems. Ans. developing. Maths : B. : Modeling. : Designing a software system and writing code for different modules of the software system. Interpersonal skills : Ability to analyze situations. Assume that Vinay possesses the following qualities: Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics. Introduce yourself. giving comprehensive information about yourself within two minutes. Ambala. I have done B. Engineering College.II 15 . ©NIIT Coordinator Guide – Personality Development Programme . Because he has a strong technical experience and good interpersonal skills. I believe strongly in values like honesty and hard work.5. 3 years of experience as a S/W developer. and I am aspiring to do an M. Vinay has identified a goal for his professional life. and System Analysis and Design (SAD). Chemistry.M. Based on the above-mentioned qualities.Tech : 1 year of experience as a technical writer. I am a person with a high degree of integrity and team spirit. and maintaining the software system. from M. My name is Vinay Yadav and I am a software developer with Technologies System.Tech. I have been brought up in a atmosphere where discipline and respect for elders is a way of life. Oracle. Ans. Identify an appropriate career goal for yourself by matching your qualities to the job. C++. Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills Skills related to job : C.
and they may not have answers to all the questions. Before the students give a mock interview. and they should learn from such experiences. professional experiences. if they interact with the fellow candidates. and the various interpersonal and job-related skills mentioned in the bio-data. you can take the following approach: Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview. Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds. Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. ©NIIT Coordinator Guide – Personality Development Programme . Explain to the students that the other candidates appearing for the interview are also like them.Chapter Three Objectives In this chapter. They will feel light and enthusiastic. Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. In addition. ask them to get the summarized results of their self assessment and career planning analysis with them. The questions can be related to their educational qualifications. ask the students to practice mock interviews with their friends.II 16 . it will help divert their minds away from the stress and nervousness. the students have learned to: Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. Explain to the students that failure in an interview should not dampen their spirits. such as by giving mock interviews. Discuss the ways by which the students can release stress. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. They also have their own set of strengths and weaknesses. they can answer all the questions and can overcome any obstacle. Explain to the students that if they are well prepared. They should follow a philosophical approach and start thinking of the next job opportunity.
Confidence level 28. His/her dress 19. 10.II 17 . His/her resume 22. The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme . Ability to use suitable closings 37.The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. Promptness while answering 34. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1. Clarity of answers 31. 7. His/her listening skills 40. Clarity of introduction 13. His/her posture 16. Eye contact level 25.
the interview committee will be able to determine if the candidates can work cordially. they should also know about the questions that the interview committee may consider. 22. to be used if the students strongly disagree with the statement. I wish for immediate appreciation and recognition. they need to rate each statement from 0 to 4. I find my life unfulfilling and meaningless. I am apprehensive in handling responsibility. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. 25. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. For example. they will be judged on the points given above. The ratings vary from 4. ©NIIT Coordinator Guide – Personality Development Programme . 23. Give the students some statements that convey the behavior pattern of a person in a given condition. I am extremely impatient and get easily frustrated. and failures. I blame myself for my mistakes. as shown: Personal Stress Index S. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. consider the following questions: 21. This will help them assess their actual stress level.No. Tell the students that by judging their team building and coordinating skills. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. I feel insecure and anxious about my future. Tell the students that they can rate each statement by entering the number in the respective rating column. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. 26. to be used if the students absolutely identify with the corresponding statement. to 0. Accordingly. Tell the students that besides knowing about the possible questions that can be asked during the interview. defeats. The body language of the students will tell the interview committee about their nature and motivation level. 24.After the mock interviews. I feel anxious about undertaking new endeavors. Ask the students to create a table with seven columns. ask the students if they are feeling more comfortable facing the interviewer. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. I feel a compulsive need to prove my worth. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview.II 18 . I am very critical of any displeasing behavior around me.
Keep the scores of the students confidential and create an appropriate action plan for each student.After the students have completed grading the statements.II 19 . and a PSI between 20 and 40 indicates that the students need to be counseled. A PSI of 5 or less indicates an exceptionally low level of stress. A PSI between 10 and 20 indicates a favorable level. ask them to add the ratings given to the 10 statements. ©NIIT Coordinator Guide – Personality Development Programme .
Familiarize yourself with the new surroundings. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. this attitude gets rubbed off on their colleagues. they will be able to get along with their colleagues easily. They should try to know more about the parameters to evaluate performance and behavior. you can take the following approach: Initiate a classroom session by discussing with the students how they should spend their first day in office. Overachieving the Targets Tell the students that they will be observed closely the first few days. Look confident and feel comfortable. discuss with them the evaluation process and then disclose the name of the best student. Do not hesitate to ask questions. and the coffee machine. Provide them with the tips given in the Additional Inputs section. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. For this. Wear a smile. Such suggestions should be given only after prior consultation with seniors and colleagues. However. Warn the students that the inputs or suggestions for the values. rules. Instruct the students that they should not hesitate to give inputs regarding the existing projects. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. Feel secure and positive. After they have completed the assignment. the students have learned to: Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session.Chapter Four Objectives In this chapter. such as the restroom. general practices. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . they need to follow the hierarchy protocol. Familiarize yourself with the people who are introduced to you. Use formal language. Explain to the students the importance of giving their best in the first assignment. Ask if there is an official manual that provides such details. If they are full of enthusiasm. it always helps if they know what to expect throughout the day and how to conduct themselves.No. and protocol. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. Explore the building and find out the location of various departments and facilities. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). Clarify any doubts and seek information from your new colleagues or the HR personnel. Observe the students while they work on their respective assignments. This is because a favorable first impression can lead to several good opportunities. the canteen. In addition. Find out about the organization's rules and regulations. On the first day at work: Be punctual and report on time. There is usually not much work to be done on the very first day. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure.II 20 . Arrive at the assigned time and report to the concerned person. Do not make unsolicited comments and avoid politically incorrect language and humor. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. such as: S. Explain to the students the positive effects of being enthusiastic. Introduce yourself and engage in conversation with them. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. They should be extra careful when interacting with others and handling a new project. This will give them an impressive start and enable them to rise faster in their careers. give the students an assignment and ask them to complete it in a particular time. Be careful about what you say. and regulations of the organization should be kept reserved for a proper opportunity.
After they have written the situations. Accept feedback with a positive attitude. In addition. Solutions to Chapter Four Questions 1. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. These things need not necessarily be related to your job. Keep learning new things to boost your confidence. Tell them that the tips apply to all situations. This is because the lack of confidence in one area influences the other area. Ask the students to list down situations where they may not feel confident. team participation. Recognize all of your accomplishments and make a list of them. they should not concentrate on only achieving the explicit targets. Pamper yourself. Always try to help others. Short-term professional goals refer to the goals to be achieved within a span of two to three years. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips.II 21 . they should try to overachieve the targets and improve upon their past performances. List out your short-term and long-term goals in your professional life. Believe in prayers. Tell them that the situations can be personal or professional. It affects your personal and professional life. Therefore. Exhibit what you do best and teach it to others. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. Appreciate your qualities and be proud of them. they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. Make a list of your qualities.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. Do not take feedback on your projects personally. Do not underestimate yourself. they should simply find clues to their problems with the help of these tips. Stay healthy and fit. The list of statements is as follows: Get your priorities straight. If the employees are enthusiastic. give them the list of tips that will help them overcome their problem. new employees should strike a good rapport with their seniors and team members. Ans. Enthusiastic Team Player To create a good impression in an organization. If they wish to secure a rating of five. the client perceives the organization to be reliable and ready for tough assignments. tell the students that it is not enough to simply achieve the targets. Explain to the students that their behavior. In addition. If they feel low. and extra efforts also affect their rating. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . Think positive and talk positive. Presence of team spirit will enable them to accomplish their project and organizational goals.
If you have responded with a 'Yes' to most of these elements. Prepare an action plan to achieve your goals. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . Long-term goals are derived from the vision of the person. you are satisfied with your current position and you should look forward to achieve your long-term professional goals. Long-term professional goals refer to the goals to be achieved after at least five years. your professional satisfaction level is low and you should look forward to improving your job conditions. which achievement has given you immense satisfaction? What. make an action plan to achieve these goals. according to you. which job or position would you like to attain? In your past. If you have responded with a ‘No’ to most of these elements. what do you want most from your job? If you were granted a wish. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years.II 22 . Long-term goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain. After you have identified your short-term and long-term goals. Ans. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2.
list the possible obstacles against each point. Now. ©NIIT Coordinator Guide – Personality Development Programme . After you have identified the obstacles. Plan out a strategy to make a good impression on your first job. In the next two years. The time span can be mentioned as follows: 32.For example. Always appear enthusiastic and full of confidence. Now. 41. 30. Discuss your goals with your family and seek their support. Time span already given. if you have joined an organization as a software developer want to become a project manager. 39. Represent yourself as an enthusiastic and confident person. Take extra measures to perform better in your first assignment because it will help form a favorable first impression. 44. Ask your team members and seniors about the performance evaluation procedure. Acquire a position of a senior software engineer or a team leader. Devote two to three hours in a week for studying. In the next three years. This will lead you and your team towards success. study with a friend who is doing the same course.II 23 . 46. Make efforts to get noticed by always appearing confident and enthusiastic. Good leadership qualities to be identified. Start making your list of accomplishments and start working on the list of shortcomings. Remain in the current office for the next three to four years. 28. This will reflect on your work and people will want you to work with them. This will help you continuously assess your performance status. Try to collect all the information related to your organization and understand the atmosphere of the organization. 38. write that it in the column 'What I plan to do. Take your first assignment very seriously and deliver your best. Heavy competition. If possible. You can use the following strategy to make a good first impression: Utilize your first day in office in getting familiar with your colleagues and the office environment. 35. Write the respective deadlines in the column 'When I plan to do'. Always be ready for any opportunity and make sure to give your best performance. 34. raise the issue in an appropriate manner. Acquire a Master's degree in Technology. In the next three years. Family planning to relocate. make a list of things to be done to reach that level. Build a bond of trust and understanding with your team members. make a plan to remove them and start working as per the plan. Be ready to take on new challenges. 43. Take the long pending leaves and get yourself enrolled for the M. course. 33. 40. The list of obstacles can be as follows: 37. Working on similar types of project again and again. 3. Ans. 31. Continuous process. Always support your team members and cooperate with them.' The list can be as follows: 27.Tech. Start handling two teams simultaneously.' Then. Make efforts to get noticed in your team. Lack of time to enroll for the course and to study. Write this list in the column 'How I plan to do. Learn about the new technologies. allocate a deadline for each activity. Ask your project manager to give you a chance to work in projects that involve new technologies. 36. 29. You can plan to remove your respective obstacles as follows: 42. If you are not comfortable about a specific aspect about the organization. 45.
As a result. Now. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. their performance goes down and they feel depressed because they could not complete the important work.Chapter Five Objectives In this chapter. a person should categorize it as important. This will enable them and their team to enjoy their accomplishments. advertising this belief will help in creating a positive environment around you. they should set their own deadline and work towards achieving it. can become urgent after some time. Therefore. This will help them be enthusiastic and increase their confidence level. Any delay will result in loss of energy and enthusiasm. ask them to prioritize in order of execution. ask them if they are utilizing all their skills and abilities. Tell the students to keep the final list with them for future reference. it is important to manage the various tasks and complete them within the specified time. important work. If a deadline has not been given for an assignment. Urgent work needs immediate attention and provides less time for execution. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. lack of time can result in poor performance. Explain the difference between important and urgent work. students should prioritize their tasks. however. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . you can take the following approach: Initiate a classroom session by asking the students to list their skills and capabilities. but need to be performed in the future. Adherence to commitments always boosts confidence. Inform the students that they should not keep unrealistic targets because it might result in setbacks. To accomplish their tasks efficiently. They will stay active and full of energy throughout the day. In addition. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. even after investing all their energy. On the other hand. Tell the students that planning should immediately be followed by implementation. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. urgent. or not urgent. In addition. Then. Explain to the students that being physically fit will help them maintain good health and perform optimally. You may have complete knowledge of a task. It is necessary to think well about yourself if you want others to think well about you. Therefore. the students have learned to: Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. They should be practical and reasonable while planning their work. ask them to list other tasks that might not be important. if not managed properly. not important. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. To manage a task. This can cause self doubt and depression. thereby ignoring the important ones.II 24 . Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. Urgent work need not be important. After they have made the list. Tell the students that they should always fulfill their commitments. Again. one should take care to complete all urgent work on time.
They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. The result will be surprising because most of the students will realize that they have not gone for a health check for years. Follow healthy eating habits. In addition. Besides being assessed on your educational and professional standards by others. ©NIIT Coordinator Guide – Personality Development Programme . Tell the students that if they are healthy. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. Perform small exercises. It also enables you to relax your nerves. Tell the students that they can take care of themselves if they follow these health tips. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. assess yourself and list down the good qualities that you possess. Many people tend to ignore these factors. factors such as enthusiasm. Give the students the following list of tips. Once in a week. Following is a sample list of qualities possessed by John: Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. In addition. John makes commitments and works sincerely towards meeting the deadlines. Do not skip meals. This will help you remain organized. they will be full of life and vitality. However. Ans. ask the students to list the various physical problems they face while working. Make a list of all the tasks. ask them to write the last time they went for a health check. This process will help them assess their real potential. have an organic fruit everyday. Admire yourself. positive attitude. This list will help them remain healthy and active while coping with a busy work schedule: Take 10 deep breaths. The appreciation and encouragement act as motivators and increase his potential. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. 2. You can do this exercise anywhere and at any time of the day. Now. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. List out your qualities among the potentials given in this module. and consult a dietician for further guidance. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. Entertain your spirit. After a hard day at work and going through several daily chores. This will help them accept new challenges and perform better. Ask the students to describe their health care routine. and physical fitness should also be recognized. most of us tend to ignore the beauty around us. How do you propose to overcome the deficient potentials? Ans.II 25 .Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. This will help in boosting your confidence on a regular basis. This enables him to accomplish the tasks in a proper manner and within the specified time. Few get the time to exercise or play a physical sport. He sets realistic goals. Setting priorities with practical approach: John sets his priorities before starting any work. This beauty can be the nature or some good work going on in your neighborhood. Making commitments: After setting the priorities. When we talk about education and profession. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. Solutions to Chapter Five Questions 1. John needs to work on the following aspects: Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. they will be able to manage their responsibilities in the specified time.
he will share the schedule with his team members and his seniors. Time gap between planning and execution of project: John tends to delay the execution of planned projects. ©NIIT Coordinator Guide – Personality Development Programme . and follow it regularly. This will help increase his physical fitness. This results in loss of energy and enthusiasm. John can take the following steps to overcome his weaknesses: He will consult the physical trainer. To ensure success.II 26 . set up a fitness routine. He will ensure that all projects are executed on time.
they will be able to assess whether they have utilized the time well. the students have learned to: Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. and avoid trying to be perfect in all the tasks undertaken. This ensures that you are in a better position to manage the day ahead. it is just that he cannot say ‘No'. Refer to the Additional Inputs section to get information on the ‘To do’ lists. Ms Balanced is a smart. Ask the students to make a list of tasks that they do in a day. you can take the following approach: Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. Use time sheets: Time sheets can be analyzed to find ways for saving time. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. At the same time. and then state the various guidelines that can be followed for effective time management. By listing the activities performed in a day and the time spent on each activity. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. avoid delaying task execution. They should maintain the time log on a daily or weekly basis. Delegate work to others: Identify tasks that can be delegated. you can monitor the amount of time you spend on doing tasks. and pays attention to smallest of details. By doing this exercise regularly. without becoming distracted. After discussing the two different personalities. ©NIIT Coordinator Guide – Personality Development Programme . they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. He diligently responds to all the forwarded mails from friends and colleagues. Failing to plan is equivalent to planning to fail. she plans for the known and the unknown.II 27 . He does not have time to pursue his hobbies and interests because he is in office during most weekends. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. ask them to prioritize the tasks and allocate a time period for each task. He would rather suffer himself than let his image suffer. such as planning. She helps people around her and nurtures them because she believes in their potential. Work only on those tasks that cannot be delegated. she is completely down-to-earth and unassuming. committed. They also help you prioritize tasks. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. if you can do so. if any. You can ask the students to use the format for time sheets given in the additional inputs section. which could otherwise throw work out of gear. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. At the end of the day. and taking sufficient breaks when performing a lengthy task. tell the students to adhere to the following guidelines to manage time effectively: Plan and organize: Take out time for planning and organizing. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. he does not really like doing extra work. they can use ‘To do’ lists. wherein they can write all the tasks to be done and allocate time based on the nature of the work. If only he could learn how to rule his life instead of allowing other people to rule it. Maintaining a time log will enable them to assess their pattern and identify their problem areas. In addition.Chapter Six Objectives In this chapter. He is not climbing up the corporate ladder even after three years in the organization. prioritizing. and popular person. successful. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. To create this list. Tell the students that they can follow several tips to manage their time better. His colleagues flock to his workstation because it is a good place to hang out. Every day. Tell the students that they should maintain a time log. After reviewing the daily time log for four to five days. However. You should keep referring to them during the day. Then. they will not feel frustrated if they cannot complete specific tasks. Multitask: Do more than one task at a time.
This puts you in control. Therefore. Prioritize all your tasks. assign some time for interruptions. Handle interruptions well: When planning your activities. and friends: Time management helps you restore the balance between work and leisure hours. More time for family. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. hobbies. Update the list constantly. Conquer procrastination: To avoid procrastination. Do not plan for 100 percent of your time. Plan for tasks that have deadlines. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. Allocate time for pending tasks. Deadlines being met consistently: By prioritizing tasks and organizing schedules.II 28 . Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. Always plan for less than 100 percent of your time. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. divide a task into a number of smaller tasks and start doing them one by one. 'To Do' lists and time sheets are the tools that you use to manage time. There are two types of 'To Do' lists: Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do. you can make sure that deadlines are met regularly. Tell the students that effective time management results in: Ability to control one's activities: Effective time management helps you prioritize and organize your activities. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. ©NIIT Coordinator Guide – Personality Development Programme . you do not feel stressed.
and use a 'To Do' list to plan your activities. 2.You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. List your activities for a week or a fortnight. To use a time sheet effectively: 1. Analyze whether your time is being spent usefully. It helps you track your time and analyze whether you are spending your time productively. Use a time sheet to track your time.II 29 . 3. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme .
II 30 . Tell the students that. and they can even pay off their bills online while listening to their favorite music. There can be many more ideas based on the number and types of tasks listed by the students. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. While traveling for office. They should enjoy this activity. based on their lifestyle and comfort level.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. they should think of innovative ideas to manage time. they can make a list of points to be discussed in a specific meeting. Now. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. they can watch movies on TV while performing household chores. Ask students to think of ways to save time and still complete all the tasks for a specific day. ©NIIT Coordinator Guide – Personality Development Programme . The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also. one should make a mental note of the change and try to manage the schedule accordingly. the time management schedule also gets altered. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. These new ideas can help them manage time better and improve their performance. As the changes occur in one's personal and professional lives. Tell them that they can refer to their personal time management survey form. They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. With every change in the daily routine. During the weekend. they can make phone calls while watching television. Suggest to the students that the continuous time management process should not tire them. It is a continuous process. For example.
No.II 31 . Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. Prepare a time log by listing the tasks to be done in a day. create a table comprising four columns. 1. it took two hours. The module could have completed in an hour. The meeting had to be postponed for another hour. Prepare a time log for utilizing your time and note down your own reactions to your time management. This resulted in delay in planning and executing the meeting. 3. However.' A sample time log is shown as follows: S. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. To create a time log. In addition.Solutions to Chapter Six Questions 1. however. therefore. 'Incomplete'. This delayed the rest of the activities. Started to initiate a fun activity at work. Worked on the reports and cancelled going to the gym. Ans. not all the colleagues were interested in continuing with it on the same day. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. These activities should be given equal importance. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time. ©NIIT Coordinator Guide – Personality Development Programme . The first column will contain the serial number. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. In the fourth column. 5. specify the result as 'Completed'. 6. This delayed the subsequent tasks. Based on the result derived. or 'Not attended to. 2. 4. the second column will specify the task. had to work upon another task and this activity got postponed for the next day. Skipped lunch for this reason. and the third column will contain the time allotted for the corresponding task. You can also prepare a time log to manage your weekly or long-term tasks.
both planned and unplanned. to be followed daily for 12 weeks.30 to 1.30 to 4. This results in too much of work and effort. I will involve my team members in my work. This will help me save time.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4.00 10.30 to 3. is as follows: Time 9.30 3.30 A time commitment plan for Module 2 of the first semester of MCA. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme . irrespective of the requirement.30 to 5. to be followed daily for 4 weeks.2. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues.II 32 . Learning to say 'No' will help me save a lot of time. This unnecessarily delays the things and affects the complete schedule. Here is a sample list of weaknesses related to time management: I try to do each and every task to perfection. To overcome my weaknesses. Ans.00 to 10.30 12.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1. A time commitment plan for Module 1 of the first semester of MCA.00 11. Ans. Identify your weaknesses related to time management and create a plan to overcome it.30 to 2.30 2. is as follows: Time 9. I will make team targets. Instead of making personal targets.30 11. 3. I plan to do the following: I will have a practical approach towards work and will try to strive for excellence rather than perfection.00 to 11.00 to 10.00 to 11. This results in an increased amount of work.30 to 12. This will help me achieve the targets on time and will enable others to learn and improve upon their performance. I will say 'No' to the tasks that do not contribute to my goals. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time.
II 33 .30 to 12.30 to 1.30 ©NIIT Coordinator Guide – Personality Development Programme .30 12.00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.10.00 to 11.00 to 11.30 11.
If it is out of jealousy. you should not react instantly and reply by using harsh words. Suggest that they should gain knowledge by reading content related to their field of work. you should reply through your work. Factors such as courage. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. and resorting to emotional outbursts will only aggravate the situation. you should work upon it and try to improve yourself. Acknowledge the reason: If the reason behind criticism is competition. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. You should always learn from your mistakes. For this. Irrespective of the kind of feedback. If more than one person is making a similar comment. There are no specific aspects that determine a personality. your family and friends can guide you. you should continuously assess your behavior and work on the shortcomings. you should always be ready for feedback and criticism. gaining knowledge is futile if the students cannot express themselves properly. you should learn from your mistakes. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. you should learn to stay calm and ignore it. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme .Chapter Seven Objectives In this chapter. They should keep themselves updated with their field of work and current affairs. Raising your voice. Students can use the following ways to accept feedback and criticism gracefully: Accept your mistakes: If you have made a mistake. Giving lame excuses will add up to your negative behavior. For this. ignore it at once and move ahead. Provide the students with the list of problems they can face while communicating with others. Take corrective action: Instead of getting depressed or developing an inferiority complex. Ignore specific feedback: Always identify the source of criticism. If the criticism is about behavior or habits. you are in a better position to assess the situation. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. If you are calm and composed. offering arguments. the better their personality will shape up. they should observe their surroundings and interact with learned people. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. However. you should never get defensive. you should look at the possible reason and work on it. discuss it at length and get to know about the reason. admit it instead of giving excuses. If the reason behind criticism is jealousy. ignore the criticism. In addition. Make it a learning experience: There is always something to learn from criticism. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. Attaining a good personality depends upon various factors. logical analysis. you can take the following approach: Initiate a classroom session by explaining the importance of a good personality. instead. the students have learned to: Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. It includes various aspects of your lifestyle. and successful experiences can also help in increasing their confidence level. To improve your personality. After you have identified the reason. If it is a genuine criticism. If a person criticizing you is doing it out of habit or frustration. Tell the students that their personality grows along with them. they should work upon improving their verbal and nonverbal communication skills. Concentrate on how to gain from the criticism.II 34 . Absorb genuine feedback: If the reason behind criticism is improvement. you should work upon it. The more knowledge they gain. Do not react instantly: Reacting instantly to criticism will only show your insecurity.
Ask students to record their voice in isolation. voice modulation. The difference between flat and modulated voice is similar to the difference between bland and spicy food. they were unable to induce the dramatic effects like various emotions and sound effects. Use hand and face expressions to enhance the expression of what you are talking about. Here is a list of some of the problems that the students may have faced when recording their narration: They were unable to make it sound interesting because they had to express themselves only through voice. verbal and nonverbal. volume. The students should practice voice modulation to depict the emotions properly. The students were nervous and felt stiffness in their body when facing the class. Based on their reply. If they are able to feel the emotions. Therefore. your verbal communication should be consistent with your body language. ask them to list down the problems they faced in both cases. The use ratio of these three factors in any communication is 7%. you also need to improve upon your nonverbal communication skills. it is necessary to inculcate positive attitude for effective communication. tone. Due to the lack of knowledge of vocabulary and grammar. In addition. The inability to make an eye contact is regarded as a sign of uncertainty. ©NIIT Coordinator Guide – Personality Development Programme . the students should think of the scenario they are depicting and should bring emotions in their body. nonverbal communication is also an integral part of communication. Because some students were not able to modulate their voice. Then. Verbal communication skills consist of tone. a person with a positive frame of mind is more comfortable making gestures while communicating. and body language. it is necessary for a person to depict his emotions and feelings effectively through his voice. If a person wants to convey sincerity in his or her intentions. they will be able to express the same. form a list of common problems faced by students. They can narrate or describe an incident. The students should improve upon their vocabulary and grammar to make a good impact on others. 55% respectively.II 35 . a person should be knowledgeable and an effective communicator. Here is a list of some of the problems that the students may have faced when narrating their story in the class: The students were unable to make eye contact with the rest of the class. Therefore. A good vocabulary is necessary for effective speaking.To have a good personality. ask the students to narrate the same in front of the class. 38%. The students can use the following tips to improve upon their nonverbal communication: Use eye contact when communicating. therefore. There are two types of communication skills. it is best conveyed through eye contact. and language. For this. The following tips will help the students improve upon their verbal communication skills: When recording. Listeners tend to pay more attention to facial and body expressions. Now. the students were unable to convey the correct meaning of the story. and. Therefore. Communication depends upon three factors: words. Verbal communication is based only on voice.
This will help me assess my time management skills and identify my time wasters. odorless pair of socks that match the color of your shoes. The additional qualities that can help you enhance your personality are: Enthusiasm: Being enthusiastic accentuates your personality. The various benefits of good personal grooming are: Helps establish credibility and gain the trust and confidence of peers and supervisors. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. Beware of food that may leave a bad odor. add a few more qualities that are helpful for total personality development. Within a month. Dental hygiene: Brush your teeth regularly. Do not wear sports shoes to the workplace. Solutions to Chapter Seven Questions 1.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming: Clean and well-fitted garments: The clothes that one wears to work should be clean. well-fitting shoes. Ans. Apart from the above nine qualities mentioned on personality development. If they wear nail polish. This quality is an aggressive form of being confident and is crucial for having a good personality. I should be updated with the knowledge related to my field. Use a mouthwash. people should also remember their failures and should learn from their mistakes. Shows respect for the organization. Avoid heavy make-up and jewelry: Women should never over-do their make-up. Hair: Hair should be clean and neatly trimmed. They should not be faded or torn. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. Body odor: Take a bath daily and look fresh. Wear shoes that match the occasion. The hairstyle should be neat. Clarity of thought and vision reflects on your personality and therefore improves it. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. ©NIIT Coordinator Guide – Personality Development Programme . Here is a sample list of shortcomings related to personality: Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings.II 36 . Makes colleagues feel comfortable about working with you. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. Facial hair: Men should be freshly shaved. I will create a time management log and will keep a record of all the tasks to be done along with their time frame. Open to criticism: Besides making a list of achievements. Ambitious people always stand out to achieve their goals and this quality develops their personality. Use a deodorant. Use a breath mint if necessary. They should wear minimum jewelry to the workplace. If they sport a moustache or a beard. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. they should neatly trim the same. This helps them develop their personality. Wear a clean. Then. Ans. Shoes: Wear comfortable. This change should reflect in my personality in one or two months. Women should file their nails. Nails: Nails should be clean and clipped. I will think of new ideas to improve my time management skills. I can utilize the time spent traveling to and from office for reading. Gives a feeling of self confidence. 2. they should ensure that it does not chip. they should be of the correct size. Clothes should not be too loose or tight.
I will also learn some exercises to help improve my blood circulation and oxygen circulation.II 37 . This routine will help me stay active and lively. I should be able to see a difference in two or three months. I will acquire a health care routine based on my working style and food habits. ©NIIT Coordinator Guide – Personality Development Programme .
They do not express their views. Explain Maslow's hierarchy of needs theory. and Assertive. and concerns. communication. People are generally never fully satisfied and no one is perfect. The characteristics of people having submissive behavior are: They do not stand up for themselves. the students have learned to: Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. These styles are Submissive. feelings. You can assess a person's personality by determining a person's dominant behavior style. and working conditions are hygienic factors. and advancement for growth are motivational factors. Tell the students about Herzberg's motivation-hygiene theory. Understanding these styles will help you decide how to deal with different people. people in search of something always remain active because they are motivated. There are three types of human behavior styles depicted by different people in different conditions and circumstances. while factors such as achievement. company policy and administration. but can affect performance if they are not present. If they express their views. These three behavior styles are present in every human being. they should know about some fundamental truths related to human relations. they should have the knowledge of dealing with people. such as salary. Satisfied and content people become inactive. All humans are unique and different. People having aggressive behavior have little or no concern for other people's ideas. the other person is right and the first person is wrong.II 38 . and motivational factors satisfy the psychological needs. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. interesting and challenging work. These facts will help students look at human relations in a better way. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. Abraham Maslow has explained that a man is never fully satisfied. and ability to lead people. promotion prospects. You can discuss the various behavior styles. Out of these factors. However. They can become sarcastic. According to this theory. Therefore. you can take the following approach: Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. Some people manage to strike a balance between all the three styles and use these styles according to the situation. the performance of a person is influenced by various factors. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. company policy. each person has one behavior style as the dominant one. nature of work. or both the persons are partly right. Tell the students about the model approach that they should follow to resolve problems related to human relations. Hygienic factors do not lead to improved performance. to achieve success in personal and professional lives. and opportunities for creative work. The characteristics of people having aggressive behavior are: They can be directly or indirectly aggressive. they act and react differently to their environment. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. Tell the students that in order to deal with and manage people. On the other hand. they do it in a cautious and mild manner.Chapter Eight Objectives In this chapter. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. as given in the Additional Inputs section. Aggressive. ©NIIT Coordinator Guide – Personality Development Programme . According to this theory. motivational factors lead to improved performance. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. These problems can fall into three categories: the first person is right and the other is wrong. factors such as salary. Tell the students that hygienic factors satisfy the animal needs. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. recognition. personality. Tell the students that in any kind of job. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. However.
They respect the self and others.II 39 . I will be happy to answer your question.... 2.. 6. It's only my opinion. After I finish this work.. I believe that . and feelings.. its all your fault. and feelings. They sometimes adopt a patronizing attitude. Statement Don't ask questions. what do you think. At the same time. They are confident and have a positive attitude. They can get verbally hostile or abusive. The characteristics of people having assertive behavior are: They are honest with themselves and others.just do it.. 1. 7. 9. Now. Behavior ©NIIT Coordinator Guide – Personality Development Programme .. That's stupid… What can we do to resolve this problem. It's nothing to do with me. 3.. I would like to.No. ideas... 10. 8. they respect the right of other people to express their views. 5. People having assertive behavior express and pursue their own views. They express their views directly but not at the expense of others. They blame others for problems and mistakes. They are able to negotiate and compromise. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S. 4. but. but. Would you be upset if we. ideas. I am sorry to take up your time..
He tries to convince the person working with him that he considers that person honest. a consultant working at Red Sky. Before asking another person to do something. Sometimes. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. he tries to reconcile as soon as possible. He should learn to stay calm if things are not happening as per plan. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. If he enters in an argument with anyone. In any conversation. he listens carefully to people. Ans. He avoids making personal contacts with colleagues.. needs to work on the following points to improve his skills related to human engineering: He is unable to put his ideas across in an interesting manner. He should involve his team members in planning activities because this will give them a sense of belonging. He appreciates the efforts made by others. Sam. ©NIIT Coordinator Guide – Personality Development Programme . a consultant at Red Sky Inc. Ans. He tends to make work-related decisions on his own without discussing it with his team. which has already been proved wrong. He tries to avoid an argument. This will make them feel special. he is unable to control his anger. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. He should try to get to know his colleagues. upright. he has limited knowledge about his colleagues.II 40 . 2. He needs to improve his presentation skills. It makes the other person feel important. and fair. he looks from that person's point of view. John. He admits mistakes easily and tries not to have an argument to prove his point. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. therefore. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively and criticize because these attempts are futile. He tries to be considerate and thoughtful in his behavior.Solutions to Chapter Eight Questions 1. and this results in dull presentations. List out your good qualities pertaining to Human Engineering.
Tell the students that their success will always be rated on the basis of the result achieved. Anita argued that Tom was the one who had not sent the document. Soon after. They rely on their own abilities and knowledge. Anita began spreading rumors about Grace. Those who have practical knowledge of their area of work enjoy a distinct advantage. her rating was average. and diligence. They can improve their general intelligence by improving their vocabulary. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. Because of this. She did not tell them the reason why he had not agreed with her idea. The manager explained again in detail why the idea was not feasible. He explained why it was not feasible. she told her team members about what had happened and spoke of the manager very rudely. Anita’s manager told her that he was very pleased with her work. you can take the following approach: Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. After the meeting. Her manager reviewed her work after a week and was impressed. good work ethics. Tom was taken aback because Anita had never asked him to send the document. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. Explain to the students that they can accomplish their tasks through organizational ability. She disagreed with him and started arguing. during her appraisal. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. At home and with her friends. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams.Chapter Nine Objectives In this chapter. During her first project. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. She studied software engineering at a highly rated engineering institute and won an award for her project. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. This knowledge is gained through formal education and self education. Explain to the students that to develop a good personality. Explain to the students that gaining specialized knowledge will help them succeed. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. Therefore. they should also learn to develop these traits. Tell the students that they should have immense willpower and ability to make their own way and walk through it. Anita kept arguing. reading and writing skills. the team felt that she was not a team player. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. and IQ. she had a bitter argument with her team members Grace and Tom. Tell the students that a true professional should: Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . the students have learned to: Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. Some of these traits are innate but others can be developed with experience. However. She went to her manager and told him her idea. it is necessary to accomplish the task in order to be successful.II 41 . she had an idea that contradicted that of her immediate superior. Then. Anita was deemed the 'Star Performer of the Month'. He gave her a very positive feedback and showed her work to the Head of Department. After three months. This general intelligence helps them stand out and make a mark for themselves. she completed her management diploma at a premier management institute and got a job in a top software development company.
He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. He possesses strong work ethics and organizational skills. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively. Ans. Identify a successful role model and list two or three additional qualities other than those listed in this module. Today. a consultant working at Red Sky. List out some of the important principles of human engineering in which you are good at. He never waited for any external help and realized his dreams on his own. he listens carefully to people. He tends to make work-related decisions on his own without discussing it with his team. he tries to reconcile as soon as possible. If he enters in an argument with anyone. Ans. He needs to improve upon his way of presentation. he has the following three abilities. Microsoft Corporation is a leader in software services and solutions. It makes the other person feel important. Before asking another person to do something. List out some of the important principles of human engineering in which you need improvement. Following is the list of important principles of human engineering that John should work upon: He is unable to put his ideas across in an interesting manner. He ensures that no chance to appreciate the other person is missed. In 1975. He tries to avoid an argument. Continuous advancement: Gates always aims to introduce innovative products. Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. Besides having these qualities. ©NIIT Coordinator Guide – Personality Development Programme . Sometimes. In any conversation. 2. Bill Gates has all the characteristics of a successful person. He tries to convince the person working with him that he considers that person to be honest. 3. chairman of Microsoft Corporation. he looks from that person's point of view. he is unable to control his anger. John. This keeps his organization always at the top and in demand. which have made him one of the most successful businesspersons in the world: Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. upright. He has complete knowledge of his own field and has common sense to make practical judgments.000 people. employs 55. My role model is Bill Gates.84 billion for the fiscal year ending June 2004. Prepare an action plan for improvement of those qualities.II 42 . Microsoft generated revenues worth US$36. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. Microsoft has a strong base of happy and satisfied customers. Ans. As a result. which has already been proved wrong. He tries to be considerate and thoughtful in his behavior. He admits mistakes easily and tries not to have an argument to prove his point. He started developing computer programs at the age of 13. and is present in 85 countries. and this results in dull presentations. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. and fair. he started a company along with his friend Paul Allen. He has the natural ability to comprehend difficult concepts and analyze them clearly.
He should try to get to know about the people working with him more closely to make them feel special. He should involve his team members in planning the activities.II 43 . He should learn to calm down if things are not happening his way. ©NIIT Coordinator Guide – Personality Development Programme . This results in people taking him for granted. As a result. He is unable to make hard decisions related to people he works with. Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts. He avoids making personal contacts with his colleagues. This will give them a sense of belonging. He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards. he knows little about them.
To be successful. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. an individual should be enthusiastic. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. the students will start working together and giving good performance. you can take the following approach: Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. Tell the students that conflicts are bound to arise when individuals work together in a team. the students have learned to: Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. co-operative. Storming: This is the argumentative phase. Tell the students that successful IT professionals know how to manage stress. Performing: In this stage. people get to know each other and make impressions. IT professionals should possess good health and a delightful mind. It is very important to manage time for meeting deadlines and taking on new assignments. Some of these traits are generally innate. besides being proficient in their field. They should are able to comprehend difficult concepts and analyze them clearly. Team spirit can be promoted by sharing experiences and by being flexible. A team is a group of people working together towards a common goal. Tell the students that successful IT professionals should be highly capable in managing human relations.II 44 . To express these knowledge skills. and interest in extra-curricular activities. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. Tell the students that they should be work well within a team. b. c. In order to remain self motivated. Ask the students in each group to interact with each other to know each other better. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. IT professionals need to be eternal students and be in constant touch with new updates. they should also possess good written and verbal communication skills. and committed. interpersonal skills and abilities. They need to ensure a high team spirit to accomplish their project and organizational goals. the students will be comfortable with each other and with the goal that they have decided upon to work together. To become a responsible and efficient member of a team. Answering the following questions will help them identify the reason of conflict and resolve it: a. Norming: In this stage. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. should also get along well with their seniors and team members.Chapter Ten Objectives In this chapter. Ask students to resolve various issues and concerns pertaining to the team goals among themselves. Explain to the students that successful IT professionals have the ability to learn by themselves. 47. Every member is an important part of the team and is responsible for its success. This is because collective effort is a must to ensure organizational success. Ask the students to form groups of six members each and perform the following activities: Forming: In this stage. while other traits can be developed with experience and perseverance. Tell the students that they should possess the knowledge of their field of study.
II 45 . they initiate conflicts and try to prove their point of view. As a result. extracts the best out of individual talents. Samuel notices Robert making friends with people from different teams and departments.they explain company policies to him and help him get accustomed to the office environment. Robert is as efficient a worker. Ask them to learn about the following conflicting styles and select their style: Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. He always has a cheery look on his face. they must: Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. being preoccupied with thoughts about work. His bright eyes and ready laugh make people want to be around him. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. Robert gets assistance from these same people . Accommodating: People with this style participate in a conflict but do not get affected by the result. He notices that the people he had been greeting are not keen to communicate with him. At times. He has an intense look on his face at all times because he is always thinking about his work.Tell the students that people react differently in a conflict. ©NIIT Coordinator Guide – Personality Development Programme . Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. if required Teamwork motivates individuals. Such people are actively involved in planning activities that can bring the team together. Such people are aggressive in nature and usually bring out new points related to team activities. On the other hand. They don't fight over their point of view but try to settle the conflict within themselves. Samuel decides that he will make an attempt to meet other people as well. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . and leads to creative solutions. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. Samuel is appreciated for being serious about his work from day one. Compromising: People with this style participate in a conflict in a reconciling manner. After going through the preceding case study. Tell the students that avoiding such situations is not always helpful. tell the students that to build relationships at work. Robert becomes popular in his team. However. Competing: People with this style actively participate in a conflict. They tend to adapt to the scene that seems to be suitable for the whole team.in the corridor or in the office library. he forgets to greet them at times.
Mutual cooperation and conflict resolution. Leads to creative solutions. and trust.II 46 . Sound leadership. Are not open to giving and receiving feedback. Do not listen to others' ideas and opinions. Practices Hindering Teamwork A team suffers when its members: Blame each other for failures. ©NIIT Coordinator Guide – Personality Development Programme . Practices Aiding Teamwork Good teamwork requires: Agreed-upon goals and clear objectives. Recognition and reward for team efforts. Do not give their opinions. Recognition and support for individual differences. Active contribution by all members. Do not share information. Provision for review and feedback on individual as well as team performance. Offer support and motivation on the basis of personal likes and dislikes. Clearly established procedures. Extracts the best out of the individuals.The Difference Between a Group and a Team A group turns into a team when its members begin to have: Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork: Motivates individuals. Give priority to their tasks over the team tasks. concern. Mutual support.
To improve their listening skills. Avoid making any interruptions. confidence. Before the meeting. Jack briefs his team. This will help them in improving their communication skills and vocabulary. The client is pleased to meet Jack because he appears to be enthusiastic. it is the first step toward comprehension. Then. they will have more opportunities to succeed in life. The client feels that Jack is the right person to handle the project. Give the students a list of words and ask them to frame sentences by using those words in different contexts.SPEC IF IC IN PU T S: P A R T . the students have learned to: Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. Now. Ask the students of possible reasons why Jack and his team blundered.II Chapter One Objectives In this chapter. ask the students to: Control external and internal distractions. In addition. To improve their listening skills. Identify key points.II 47 . Almost three quarters of the communication process involves listening. instruct the students to take notes while watching television. Tell the students that listening carefully is one of the most important aspects of communication. Familiarity with a specific language might not be enough. tell them to present their views on the topic. This will help them build up their confidence. Tell the students that if they have good communication skills. he makes all the preparations for the meeting. Jack presents the first version to the client. Listen actively. Ask questions and paraphrase. and magazines.CH A PT ER . Instruct the students to create their own personality portrait. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. It will also prepare the students to participate in group discussions and interviews. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. bright. Ask them to read books. After two weeks. the training course looks more appropriate for undergraduates instead of office executives. and interested. The client wants Jack to create an IT training course for office executives. Make sure that the students maintain a list of the new words they come across each day. and logical thinking are equally important in ensuring effective communication. and they work hard for two weeks. the client is worried that the deadline cannot be met. . because writing is also important along with speaking and listening. ask them to write on any topic of their choice. tell them that possessing effective communication skills is a prerequisite for personality development. listening to the radio or lectures. it involves interpreting and understanding. Carry forward the discussion stating that: Listening is the most powerful tool of communication. Listening is not the same as hearing. This exercise can help in building a strong vocabulary. you can: Introduce the topic by explaining the importance of communication skills in the modern world. The client is very upset because the work does not match the requirements at all. Explain that factors such as courage. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. The project had to be completed within a month. Take notes. Give the students an exercise on passage reading so that they can work on their reading habits. ©NIIT Coordinator Guide – Personality Development Programme . newspapers. Also.
professional. and friendly. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. So. End the call: Summarize the conversation and end the call on a pleasant note. Speed: Speak slowly. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. Ask questions from self. Clarity: Express your words clearly. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. understanding. Composure: Remain calm while handling aggressive. Contact number of the caller. take care of how you sound. An effective message includes: Date and time of the call. There are certain desirable procedures and protocols for using the telephone. rude. Details of the person who received the call. Identify the caller: Ask for the name of the caller. Sit straight and breathe deeply. Watch for nonverbal cues. you need to consider the following elements: Voice: Your voice reflects your mood and state of mind. ©NIIT Coordinator Guide – Personality Development Programme . Body language: Smile before making a call. Time for returning the call. Be unprejudiced. helpful. Purpose of the call. if any.II 48 . Exchange information: Ask for and supply relevant facts and information to the caller. Attitude: Be courteous. Requirements for future action. Details of the caller. and messages are taken when you receive a call for another person. Language: Use simple and straightforward language. This attitude is reflected in your voice. Telephone Manners While speaking on the phone. or agitated callers. Receiving a Call There are five main steps in the process of receiving a call: Greet the caller: Greet the caller and introduce yourself.
Language skills denote the person's subjective knowledge. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. One can acquire communication skills only by practice. and the vocabulary. Logical thought process: Good communication also includes a logical thought process activity. whereas communication skills involve the presentation of the subjective knowledge to the outside world. you need to participate in group discussions and personal interviews after you clear the entrance exam. general awareness. How can communication skills be improved? Ans. Solutions to Check your Progress 2 1. Communication skills are necessary for a person to express his or her views in any situation. ©NIIT Coordinator Guide – Personality Development Programme .Solutions to Chapter One Questions Solutions to Check your Progress 1 1. It is necessary to speak in a variety of situations. Listening to news on the radio: Listening is the best way to improve the communication skills. 2. For example. Give any three reasons why it is important to improve communication skills? Ans. Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. A person should be quick in reasoning and thinking. Both set of skills are required. What is the difference between language skills and communication skills? Ans. The best way to improve vocabulary is to learn new words in different contexts. you can concentrate on the words being pronounced by the newsreader. Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability. For example. For example. while listening to the radio. This adds value to the communication skills. This will make you more confident and comfortable with spoken language. The three reasons are: Communication skills are required to express our views to others. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge.II 49 . The difference between language skills and communication skills lies in the presentation of your ideas. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. Communication can be improved by practicing certain activities on a daily basis. a person can have good language skills but may not be able to express his views to a group of people. Developing a sense of humor: Sense of humor is another aspect that helps the communication process. The following activities can help a person improve his or her communication skills. Presence of mind helps a person think in a logical manner. students prefer teachers who are jovial and lively. If you want to pursue higher studies.
An incompatibility of dates or events. Sentence: Pursue Meaning: 1. Balance Meaning: 1. Write two sentences by using each of the following words in two different meanings: balance. An active disagreement between people with opposing opinions or principles. Division of something into smaller parts. Meaning: 2. Sentence: The rate of muscle protein breakdown was assessed. Solutions to Check your Progress 4 1. A subject or problem that people are thinking and talking about. Can communication skills be developed by reading books on 'communication skills'? Why? Ans. He noticed a conflict in the dates of the two meetings. for example) Sentence: Conflict Meaning: 1. or money.3. Sentence: The car was pursued by helicopters.that's just a side issue. Meaning: 2. Sentence: My car had a breakdown in the middle of the road. Sentence: Issue Meaning: 1. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. hardly ever d.5 Passage 1 48. To give something to someone. Ans. To give several things equal amounts of information. Sentence: Don't worry about who will do it. To follow someone or something. There are still balance payments due on him. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. at all times c. The English book is issued in your name. Sentence: Breakdown Meaning: 1. time. pursue. To be engaged in (a vocation or hobby. Meaning: 2. He is pursuing MCA from a recognized university. Solutions to Section 1. conflict. Sentence: There was a lot of conflict between him and his father. It is the ability to express our views and understand others' views. in all places b. What are communication skills? Ans. Communication skills are the skills that enable a person to convey information so that it is received and understood well. A state where things are of equal weight or force. Meaning: 2.II 50 . issues. A failure to work or be successful. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . and breakdown. so that a situation is successful. Sentence: The old lady had to hold the railings to keep her balance. Communication is a skill and can be improved upon only by practice. Meaning: 2. Solutions to Check your Progress 3 1. All oceans water is the same shade of blue a. issue.
reflected light and yellow pigment from plant life 4. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. o. children develop socially. One inference that can be drawn from this passage is that cc. n. bb. red pigments in coastal waters k. infantile pleasures habits infantile pleasures patterns the number of siblings 3. g. microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. s. c. d. blue pigment l. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. Ans. Ans. The main idea of this passage is q. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. b.Ans. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . Ans. z. a. w. b. h. x. t. reflected light and yellow pigment from plant life Ans.II 51 . sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. b. v. The social development of a child can be affected by y. f. sand color j. Phytoplankton are m. r. Ans. continual scolding is not harmful to the child dd. Blue light is e. Ans. c. p. Green water near coastlines is almost always caused by i. at all times d. aa. The main idea of this passage is that u.
Totally Passage 3 1. c. c. Where does the passage say the only child learns his social lessons? gg. Ans. continual scolding inhibits healthy social development 4. pp. All of the above Home and school Playground and classroom Playground and home All of the above 5. mm. Ans. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme . ii. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes. d.ee. hh. This passage implies that victims of Alzheimer's disease may oo. b. ll. Ans. Home life and the people who live with the child affect his development kk. continual scolding has adverse effects on the disciplinarian Ans.II 52 . jj. incur personality and behavioral changes. qq. nn. rr. continual scolding does not affect physical development ff.
According to the passage. long-term care Ans. remember the answer to a question. "debilitating" means ww. In the passage. remain awake hhh. drive a car Ans. c. remember the answer to a question. yy.2. a person with Alzheimer's disease might not be able to eee. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3. long-term care 5. walk fff. Ans.II 53 . zz. a. uu. b. tt. which was already asked ggg. d. there is no cure ddd. bed rest bbb. which was already asked ©NIIT Coordinator Guide – Personality Development Programme . Symptoms of Alzheimer's disease include ss. vv. hospitalization ccc. The cure for Alzheimer's disease is aaa. to make feeble to make feeble capability to strengthen stamina 4. Ans. xx.
The lady just looked away when Sheila asked her why she was not married. Ronald asked her to address him by his first name. Sheila asked one of the middle-aged ladies what her husband did. one learns that before you interact with a foreign client. Gestures and body movements can be perceived differently in different countries. However. Smith.II 54 . Use English or the client's language. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later.Chapter Two Objectives In this chapter. Ensure appropriate body language. you can use the following approach: Initiate a classroom session by explaining the basic components of communication skills in a conversation. Tell them the difference between intentional learning and incidental learning. When they met. a client. She said she wasn't married. Find out if it is acceptable to give or receive gifts. Ronald agreed. Avoid discussing sensitive issues such as politics. the students have learned to: Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. Give students reading exercises such as passages that contain conversations involving two or more people. It was decided that they should meet again after two days. He raised his eyebrows and looked at his colleagues in an embarrassed manner. A desire to learn is a must. Arrange group discussions and presentations for the students and ask them to get actively involved in these. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. Ronald looked puzzled and asked what she meant. etc. This will motivate the students and help them improve their vocabulary. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. you need to: Determine the degree of formality practiced at the workplace in the client's country. it is important to know about their culture and work ethics. Sheila asked whether they could ‘prepone’ the meeting. race. Then. These should not be perceived as bribe. Explain the different features of spoken English. the meeting continued. After lunch. she felt it was inappropriate and addressed him as Mr. Tell the students to speak English on a regular basis to improve their conversation skills. After analyzing the preceding case study. ask them to answer the questions given in the relevant exercise. Explain how spoken English is different from written English. When interacting with foreign clients. After the second meeting. Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. Avoid the local language. During lunch. color. Tell the students that spoken English should be free from grammatical mistakes. ©NIIT Coordinator Guide – Personality Development Programme . This will help them in improving their conversation skills. Sheila gave Ronald a silver Ganesha as a gift. to initiate small talk. This will help them in improving communication skills and gaining confidence.
You should be confident about the topic. The seminar must be impressive in terms of content and presentation style.3 (a) 1. jjj. What are the different features of spoken English? Ans. 2. Ans. The different features of spoken English are: The speaker should be able to speak clear English so that the listener is able to understand it. it will help create a very good impression about the organization. Is spoken English difficult. such as attending interviews and conducting presentations. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. It is easier as compared to writing. and formatting. he is practicing iii. Many of us are not able to speak English because of lack of practice. or too slow. The speaker should not speak too fast. Writing English is difficult because you also need to worry about elements such as spellings. Care should be taken to speak slowly and use the correct grammar and pronunciation. It is important to know English in order to try for a job in other countries. Knowledge of the English language is of great importance because of the following reasons: It is useful to get a good job. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. Your body language must be an additional support to ensure effective communication. so that others cannot understand. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. The passage implies that if a student studies for an exam. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme . No. The speaker should use appropriate words or vocabulary. They are also important for success in different professional situations. You should always establish good eye contact with the audience. Why do many of us find it difficult to speak in English? Ans. and connecting with the audience. Solution to section 2. spoken English is not difficult. Why? Ans. Name any four reasons why English is important to us. It is necessary for social prestige and respect. punctuation. Practice enhances the confidence level and improves effectiveness. clear voice. lll. It is important to learn it to pursue further studies abroad. so that others get bored.II 55 . Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. 3.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. Your presentation should be crisp and effective. kkk. Tell them to improve upon their weaknesses by working on the following points: You should always speak politely with other members of the organization. The speaker should pronounce the word correctly. 4.
Ans. impulsion 3. The question asked by the professor was such that Hans had no idea of it. Say whether the following statements are true. in order to learn by intentional learning. a. When the professor had asked a difficult question. d. one must be qqq. dread nnn. (True/False/Unknown) Ans. Highly motivated Solution to section 2. False vvv. impulsion Ans. Einstein thought that they were in trouble. (True/False/Unknown) Ans. unmotivated sss. True ©NIIT Coordinator Guide – Personality Development Programme . In the passage "motivation" means mmm. a. in need of learning Ans. neglect ppp. uuu.II 56 . True www. repulsion ooo. tired of learning ttt. According to the passage.3 (b) 1. incidental learning 2. false or unknown. As Hans listened to the lecture of Einstein. he understood it well (True/False/Unknown) Ans. Highly motivated rrr.
(True/False/Unknown) Ans. curiosity ffff. Hans performed well.xxx. These words were first spoken by Einstein (True/False/Unknown) Ans. sense of humor Ans. true f. "It is a pleasure to drive a genius like you". sense of humor h. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. space travel. Amusing bbbb. c. So. What did Einstein study? Ans. Hans delivered a lecture in place of Einstein. interest in space travel d. Yes. true Ans. interest in space travel eeee. Which of the following qualities made him a great scientist? cccc. fictional aaaa. and joined in the applause at the end. They left the university with Hans driving. Einstein studied Science. modesty dddd. What kind of story is this? zzz. and television. Answer the following in a phrase or sentence each. False yyy. b. He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. g.II 57 .” ©NIIT Coordinator Guide – Personality Development Programme . Why did Hans give lecture in place of Einstein? Ans. i. 49. Einstein was tired and was not in a position to deliver a lecture. False 2. Did Hans perform well? Pick out words from the story in support of your answer. Ans.
What was Hans's reply to the question of the professor? Ans. He received a testimonial and a letter of congratulation from the Prince of Wales. He was about 70 kg in weight. impersonated Einstein hhhh. ©NIIT Coordinator Guide – Personality Development Programme . He had an attractive personality with strong features and long black beard. In that year. M. and E. Hans laughed and replied to the professor that the question was not at all difficult. Grace's career was 1895. He was sixty-seven years old. 6 feet and 2 inches in height. he was a fast bowler. He was enthusiastic about cricket from the tender age of six. William Gilbert Grace was the greatest and most attractive personality in cricket.j. it was so easy that even his driver could answer it. His highest score in tests was 344 runs. William Gilbert Grace had a splendid physique. Grace. had presence of mind (Because the passage for the below section is not available in the Student Guide. What is the record of Grace as a batsman and bowler? Ans. l. Dr. William was actively engaged in first class cricket. The most remarkable year for Dr. Ans. had memorized Einstein's lecture iiii. 1915. He scored 100 runs or more on 121 occasions. He was the first one to score a triple century in first class cricket. n.II 58 . did not let Einstein down Ans. Einstein called Hans a genius because he: gggg. In addition. In what aspect. Grace scored nearly 55000 runs with an average of 43 runs per match. m. He held the record for the highest individual score for many years. should the credit go to Grace regarding the game of cricket? Ans. he chose cricket for a profession. o. the answers have been researched by using the Internet. had presence of mind jjjj. William Grace found himself in an atmosphere charged with cricket. He had an attack of cerebral hemorrhage a few days before his death. Although he was a doctor. Describe the physical appearance of William Gilbert Grace in a line or two. he scored 2. He was a tall man.) Solutions 50. How did he consider cricket? Ans. c. His father and uncles were enthusiastic about the game as his elder brothers Henry. They also were cricket players. k.346 runs and also completed his hundredth first class century. He belonged to a family with a cricket background. What happened to him? Ans. Alfred. In fact. William Grace died on October 25.
She sings well. My sister is getting her ears pierced this evening. 1. Ans. Rain is coming very heavily. He couldn’t stay with the class.Solution to Section 2. Ans. Sugar is available freely in the market Ans.II 59 . He discusses about politics Ans. 2. 9. They sings very well.4 The sentences given below are examples of sentences with common errors. Doesn’t she? 5. Can you describe that picture? 7. Ans. He has not given his final exams yet. They sing very well. Ans. My sister is getting her ears bored this evening. He discusses politics. Identify the error and correct the same. 6. Sugar is available for free in the market. She sings well. 3. 8. Ans. ©NIIT Coordinator Guide – Personality Development Programme . Isn't it? Ans. It is raining very heavily. He couldn't cope up with the class. Can you describe about that picture? Ans. He has not yet appeared for his final exams. 4.
The teacher is delivering a lecture. ©NIIT Coordinator Guide – Personality Development Programme .II 60 . The teacher is giving a lecture. Ans.10.
It _______(rare) barks. I hope it can be mended _____ (cheap). To become a good professional. he whispered _______ (soft). Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. He ______ (seldom) exceeds 40 mph. Proper usage of punctuation marks. Explain the importance of redrafting a document. Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. Jimmy has got a ________ (tremendous) collection of stones. 55. 58. Explain to the students the importance of proper grammatical usage while writing a document. Right order of sentences in a paragraph. you can use the following approach: Initiate a classroom session by defining writing skills. She not only sings _______(beautiful). such as preparing presentations. Explain to them the importance of good writing skills. Appropriate choice of vocabulary. Provide the students with a checklist to help them redraft documents. My dog is very ________ (silent). Sting is a _______ (marvelous) singer. You cannot acquire good writing skills in one attempt. the students have learned to: Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. "I particularly like all these _______(bright) colors in your paintings". you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. 52. I am a fan of France Gall. Ice-cream sales rose ________ (steep) last August.Chapter Three Objectives In this chapter. it is important for them to learn correct grammar. she's got _______ (beautiful) songs as well. There was a _______(sudden) increase in sales. ask them to do the following exercise. 59. Discuss their views and share with them the various ways in which they can improve their writing skills. using simple and appropriate words. Out of all the subskills. Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. This will help them in various tasks. Proper format. correct grammar usage is an important and basic subskill of writing. He broke the news to her _______ (gentle). Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . Ask them to redraft their document according to that checklist. Tell the students about subskills such as using the correct sequence of words in a sentence. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. Although IT professionals do not emphasize on the use of grammar. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. My old car broke down yesterday. 53.II 61 . My father drives ________ (slow). ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. The subskills are: Right order of words in a sentence. Ask the students to write their views on improving writing skills. Introduce the features of good writing skills. Writing includes several other fields or subskills. For example. 54. and using correct grammar. 60. 57. Writing needs a lot of practice. Correct usage of grammar. Then. 56.
4. Grammar: Helps to ensure that the document is grammatically correct. 9. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. Style. Ans. and phrases. Cohesion: Helps to identify the completeness of a sentence or a paragraph. to combine sentences. No. 6. 7. The differences between the language of speech and the language of writing are: The language of speech consists mostly of broken utterances.II 62 . Sections 3. 12. 11.6 1. 8. words. give them the following checklist for evaluating their report: S.Ask students to prepare a report on any topic. What are the differences between the language of speech and the language of writing? Ans. Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. 10. 2. 1. Coherence: Helps to identify the appropriate usage of connectors. format. 3. Discuss the importance of each one of them. whereas the language of writing consists mainly of complete sentences. 2. The different subskills in writing are: Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document. Then. Mention the different subskills in writing. such as but. and which. ©NIIT Coordinator Guide – Personality Development Programme . 5. It also helps to ensure that the sentences are able to convey the complete meaning. Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. that.
In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.
3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.
4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:
Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.
5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.
6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.
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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.
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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:
Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.
Certain steps that can help an individual in improving his writing skills are:
Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar
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refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. if any. language. the students have learned to: Write paragraphs Write letters Focus Areas To conduct this session. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. Past: If I had time.Verb Agreement Incorrect: There is many reasons why I can't help you. as given in the Additional Inputs section. Explain to them the importance of layout and format of a letter. Explain to them the importance of linking devices in a paragraph. You can discuss some of the errors that the students generally make while writing. explain to the students the use of various linking words and phrases. Instruct them to identify the layout. Correct: He threw it out of the window. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. Instruct the students to identify the features of a good paragraph. the children still didn't finish dinner. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. whereas. such as first of all.Chapter Four Objectives In this chapter. Discuss the guidelines for letter writing.II 66 . Correct: There are many reasons why I can't help you. Also. and on the other hand. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are: Errors in Verb Tense Incorrect: When I came home. Present: If I had time. Explain to the students the shortcomings in their paragraph writing. Errors in Tense formation Incorrect: He throwed it out the window. content. I would have done it yesterday. Explain to students the differences between formal and the informal letters. Introduce the students to paragraph writing. Provide the students with a sample letter. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. format. Errors in Conditional Sentences Future: If I have time. Tell the students about the importance of grammatical accuracy while writing. discuss the tips to achieve coherence and cohesion in a paragraph. Discuss the problems they may face. consequently. the children still hadn't finished dinner. based on format. I would do it now. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. In addition. List the restrictions imposed when writing formal letters. and organizational pattern of a letter. and length of the letter. Introduce letter writing to the students. Errors in Subject . explain what are topic sentences and tell them the importance of topic sentence in a paragraph. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . In addition. Instruct the students to use appropriate vocabulary and correct punctuation. Discuss the importance of organization of the body of the letter. Instruct the students to write letters on specific topics to check their progress. you can use the following approach: Initiate a classroom session by giving a brief introduction on writing skills. Explain to them what paragraphs are and why are they required. Share tips to help them overcome these problems and improve their letter writing. For this. I will do it tomorrow. such as coherence and cohesion. Correct: When I came home.
Incorrect: Everyone on the project have to attend the meeting. Correct: That is the most important reason. but a few of the class are here. Correct: The young man writes badly. ©NIIT Coordinator Guide – Personality Development Programme . Correct: She looked very good. Incorrect: The more you practice. if you are writing a letter to your relative. the less time you have for reading.Fred. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. (How easy?) Most adverbs are formed by adding -ly to the adjective. lesser time you have for reading. Alice. it should be formal. (How does she cook?) This exercise is relatively easy. Incorrect: The busier you become. Example: She is a good cook. Guidelines for Writing Letters Use the following tips to write a letter: Identify the nature of letter.II 67 . Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. An adjective describes a noun and answers the ‘what kind’ question. Example: She cooks well. it should be informal. Correct: Texas is bigger than any other state in the United States.Fred. For example. Incorrect: Texas is bigger than any state in the United States.Object Incorrect: All of us . Errors of Illogical Comparatives Check comparisons to make sure they make sense. Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English: Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. Jane.were late. you will get better. Errors in Parallel Comparisons In parallel comparisons. Correct: Of the two books. Correct: The more you practice. Correct: Everyone on the project has to attend the meeting.were late. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. check if the correct form has been used. Incorrect: Of the two books. whether it is formal or informal. Correct: The busier you become. Jane. and I . Correct: All of us . Alice. but a few of the class is here. and me . Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well. the better you will get. If you are applying for a job in an organization. this one is best. this one is better. Errors in Pronoun Subject . Correct: John is absent. Incorrect: That is the most important of any other reason. Make sure the correct form has been used.
For example. Use standard font and color. Closing: It includes the conclusion or the summary of the message. If you are writing an informal letter. Detailing: This is the actual content or body of the message. formal letters should be precise and to the point. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. do not use abbreviations and symbols. Ask the students to draft a letter and then assess their progress based on the following parameters: Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. Use business English. 'Cc' field: 'Cc' stands for carbon copy. while the body comprises the main message. E-mail etiquette: • • Do not use letters in uppercase. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. Use an appropriate greeting. The header of the e-mail message contains the following fields: 'To' field: The recipients' e-mail IDs are written here. Quote accurate data/facts. Security and privacy: • • • Use the 'Bcc' field for multiple recipients. For example. you can use abbreviations and symbols. 'Bcc' field: 'Bcc' stands for blind carbon copy. The following parts are included in the body of the letter: • • The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. Identify an appropriate length for the letter. Avoid using angry or offensive language. ©NIIT Coordinator Guide – Personality Development Programme . The layout of the letter makes the first impression on the receiver of the letter. The header contains the recipients' addresses. Avoid describing legal or controversial issues. Identify the nature of language and style to be used in the letter. Avoid describing highly confidential issues. Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages: Clarity: • • • • • • • Use an appropriate subject line. The organization of the body of the letter is also very important. Proofread and check spellings before sending the message.II 68 . This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. Keep the message short and simple. if you are writing a formal letter.
b. Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. easily readable bits.II 69 . and sarcasm. What is a topic sentence? Why it is important? Ans. acronyms. Avoid humor. It is important because all the sentences in the paragraph are directly related to it. It is used to arrange content into small. ©NIIT Coordinator Guide – Personality Development Programme .• • • • Avoid sending spam or unsolicited mass mails. What is a paragraph? Ans. conflicts. jokes. Do not send e-mail messages to discuss confidential matters such as disciplinary action. A paragraph revolves around one main idea. A Paragraph is a group of sentences. Avoid using chat language. A topic sentence is the sentence in a paragraph that explains the main idea. and emotions. and personal complaints about coworkers.
and whereas. and at the end of the day we are as stuffed (full) as the turkey. salads. 2. 66.c. E-mail and Post are similar in some respects but different in others Ans. What are linking devices? Why are they important? Ans. the information received can be forwarded to another destination with some addition in the content. and at least four pies. 61. My relatives also make vegetables.1 Write paragraphs on the following topics: 1. My aunt bakes a turkey and fills it with stuffing. 63. 7. In addition. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. e-mails are free of cost but post is not. 62. d. However. My relatives also make vegetables. Coherence means logicality. They prepare many traditional foods such as turkey. Cohesion means unity of thought. Later. a mixture of bread and spices. e. 5. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph. This organization of data is not possible in the case of post. E-mail and post are different means of communication. Thanks giving is a family celebration. Solutions to Section 4. sweet potatoes and cranberry sauce. 65. The sentences should be arranged in the following order: 1. What is coherence? How is coherence achieved in a paragraph? Ans. They prepare many traditional foods such as turkey. Sending mails by post may be expensive. My aunt bakes a turkey and fills it with stuffing. Everyone eats more than usual. In both email and post. 6. the speed at which e-mail is transferred from one place to another is much faster than post. Thanks giving is a family celebration. In my family everyone brings a special dish for the thanksgiving meal. It is an important feature of paragraph writing. on the other hand. What is cohesion? Why is cohesion important in a paragraph? Ans. It is also an important feature of paragraph writing. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. On this day the Americans remember the first thanksgiving feast of the early American colonists. Linking devices are words or phrases that are used to connect two or more sentences. sweet potatoes and cranberry sauce. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. depending on the distance and the quantity of information being communicated. and at the end of the day we are as stuffed (full) as the turkey. Everyone eats more than usual. 4. large information can be sent from one place to another.5. The receiver can use the information sent by e-mail and can manage the data easily. 2. In my family everyone brings a special dish for the thanksgiving meal. For example. They are similar in some respects but differ in others.II 70 . 3. a mixture of bread and spices. and at least four pies. They help establish a relationship between two sentences. salads. 67. The content that is sent or received may be formal or informal. ©NIIT Coordinator Guide – Personality Development Programme . Ans. Examples of linking devices are first of all. On this day the Americans remember the first thanksgiving feast of the early American colonists. 64.
persons can only read the messages written by the sender.5. A message sent through post needs a postal address to reach its destination 4. Solutions to Section 4. E-mail and Telephone differ in many ways Ans. In addition. Fax also converts messages into electric signals that can travel through telephone lines. Fax is very different from an email Ans. However. However. whereas a message sent through fax is delivered within a few minutes. Email is preferable for many reasons Ans. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. In contrast. The telephone and post are different means of communication. the person can hear the voice of the other person whereas in post. Post and fax are different in several respects. A message sent through post is delivered to the receiver in many days. Both e-mail and the telephone are means of communication but differ in many ways. you need a fax number to identify the fax machine at the receiver's end. e-mail can be shared among various users efficiently and effectively. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. The transmission speed of the telephone is very high as compared to the transmission speed of post. because of its speed and broadcasting ability. In e-mail. which is not possible in the case of telephone. post allows you to send and receive a large quantity of information. Two fax machines are required to send and receive messages. which can be transmitted over the line. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form. The telephone and fax are similar to each other in many aspects. In telephonic communication. The transmission speed for both is very high.II 71 . They both provide a moderate level of security.K.2.2 1. 5. City Public School R. Ans. E-mail is a much better medium of communication in comparison with other transmission methods. 3. Post and Fax are different in many respects Ans. It is very easy to manage data because e-mail enables you to send the same information to different users easily. the transmission speed is slow as compared to fax. Electronic communication. The telephone converts sound signals into electric signals. E-mail allows various users to send large amounts of information to the other users. Telephone and fax share certain common features Ans. there is direct one-to-one interaction. Both fax and e-mail are modern means of communication but are different from each other is several aspects. Both telephone and fax use telephone lines to send and receive messages. 7. e-mails enable us to send large amounts of data and stored it for future reference. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. Post is cheaper but slower than fax. Telephone communication is entirely different from that of a post Ans. whereas fax provides electronic communication. To send a fax. In a telephonic conversation. E-mail can carry files in the form of attachments. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. 6. The usage of telephone is more convenient as compared to e-mail. Post provides simple communication. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . data can be managed more easily in e-mail.
and greener due to regular maintenance. which are more cleaner. are left to rot and stink. These are areas where VIPs and the rich reside. the residents have become easy victims of water-borne diseases. James School Leader 2. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. school leader of the City Public School. particularly. The residents fear outbreak of diseases anytime. Our school is going to hold an annual function on 25th Sep. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . Thanking you. In contrast. The drains are open and keep overflowing with garbage and dirt. Due to nonavailability of pure drinking water. It will be a privilege for us to have you as our chief guest for the annual function. I hope you be able to spare some precious time from your busy schedule and grace the occasion.II 72 . Supply of water is very irregular and inadequate. Our principal will preside over the function. I am James. colonies like Nandnagri. 2005. The Principal will read out the annual report highlighting the achievements of the school in academics and sports. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. spacious. south Delhi.The District Collector Delhi Subject: School Annual Function invitation Sir. Heaps of dirt keeps lying on the streets. Delhi. Your presence shall be a source of inspiration to the students. inhabited mostly by low-income groups. is not paying equal attention in providing civic amenities to the residents of different parts of the city. Yours faithfully. Ans. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. There are certain parts of New Delhi. It is unfortunate that the Municipal Corporation.
had appeared in the B. Adhiraj Singh B. IT (I) year. IT (II) year examination.Sc. Subject: Received wrong set of certificates Sir. I. a student of XYZ College.Sc. I request you to ask the concerned staff to send my certificate as soon as possible. Adhiraj Singh. I am facing a great amount of inconvenience due to the nonavailability of my certificates. I have received the certificates for Roll Number 134567. Unfortunately.Sc. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi. 0234567 ©NIIT Coordinator Guide – Personality Development Programme .3.II 73 . Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones. I have submitted Parul Sharma's certificate in the university office. which belongs to Parul of B. My roll number is 0234567. Ans. IT (II) year Roll No. Yours faithfully.
2. Our session has started and I too am trying to adjust to the new life. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. XYZ 5. Rest is fine here and please do reply as soon as possible. 2005 My dear Dad. as we would have enjoyed our college life as we enjoyed our school days. Ans. But I really wish we were in the same college. I came to know from your brother that you are staying in a hostel. Hope you are doing fine. Mata Gujri Hostel Balawala Dehradun 14 sep. Do take good care of yourself. Yours affectionately. You will be glad to know that the results of the annual examination are out and I have passed with distinction. Ans.E. Fortunately. Firstly. I can’t wait to meet you during the upcoming vacations. The first few days are tough. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons. course.000/-. In addition. In case you get time.4. John ©NIIT Coordinator Guide – Personality Development Programme . I need to buy certain books and submit the fees for the new session. Yours lovingly. How are you? I hope all of you are doing well at home. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. so you must be feeling homesick. please do come and meet me. I need to purchase stationery.E. This would have made lot of difference.II 74 . I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. Imagine you are staying in a hostel. I have made a few friends. . For this. course in Faridabad. My new session will be starting in the month of April. This is the first time you have been staying away from home. I will be able to meet all my requirements if you can send me Rs.
Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. Then. Discuss what is reading and what are the various types of reading. Explain the importance of reading and how it can improve one’s personality. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section.Chapter Five Objectives In this chapter. In this process. Tell the students that effective reading can be understood as a scientific process that involves: Skimming and scanning. Understanding the paragraph structure. Understanding nonverbal signals. Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. making comparisons. This process is known as scanning. Explain to the students that reading involves comprehending and understanding a written document. Ask the students to take a reading ability test by reading the comprehension given in Section 5. you can use the following approach: Initiate a classroom discussion by explaining the importance of reading in our daily lives. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time. Tell the students that reading refers to the ability of understanding any written language and is central to any profession. This skill is utilized more than the other communication skills of writing and speaking. Understanding the text structure. the students should be able to understand the purpose and general content of the text. the benefits of the ability to read well. Anticipating and determining the meaning of words. Explain to the students. underlines. italics.II 75 . and various layout features. ask them to attempt the relevant questions. These include elements such as fonts. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas. they should also concentrate on nonverbal signals. they can go for surface level reading when reading for pleasure. After skimming. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. the students have learned to: Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. bold typeface. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. the students should read the complete text slowly and carefully to identify the relevant information. Explain the difference between direct and indirect speech while reading. and asking questions. It also involves drawing inferences. ©NIIT Coordinator Guide – Personality Development Programme .4. Tell them how reading improves one's perception and develops the thinking process. However.
examples. or section. Subheading: Presents a brief summary. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. the students should look for the following clues and indications: Determining the word class: Understand if the word is a verb. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences. Each paragraph deals with one aspect of the subject. A paragraph consists of the following parts: The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. Figures: Represent pictorial representation of an idea or a concept. Reading means understanding text. Captions: Represent comments on figures. Most texts start with a title and sometimes a subtitle. Understanding the Structure of Text The structure of a text consists of various parts. an adjective. explanations. between that word and a word that is familiar to them. how is it related to the other words in the sentence. The conclusion part puts the subject matter in the right perspective. such as title. or section. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. Determining the function of the word: Understand the function of the word in the sentence. that is. and summary. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. or an adverb. The introduction part mostly informs the reader about the content of the document. details. which can also be used within a paragraph. paragraphs contain between 75 to 150 words. each paragraph can have its own subtitle. and other supporting evidences. an introduction. or an explanation of a particular section or chapter. page. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. Determining the relation: Understand the relation. To anticipate the meaning of a word. if any. What is reading? Ans. paragraphs. These sentences may contain arguments. ©NIIT Coordinator Guide – Personality Development Programme .II 76 . It is an important part of communication. The second part: Consists of sentences that develop the main idea of the paragraph. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. The number of sentences and words in a paragraph depends on the subject.These layout features are: Heading: Refers to the title at the top of a document. chapter. Paragraphs are linked in a logical way by link words. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. therefore. On an average. The heading indicates the subject matter being discussed in a particular document. a noun.
3. it is not considered as reading. 2. Who will be able to make the best of the opportunities? Ans.2. Reading is of two types. Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. and critical evaluation of the relevant content. Reading is an important communication skill. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. Ans. Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). Why is loud reading not 'reading'? Ans. Solutions to Check your Progress 2 1. Loud reading seldom leads to understanding the content. Reading has many advantages. and seeking pleasure. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities. The two purposes of this lecture are: Ans. such as preparing for examinations. surface level reading and deeper level reading. Deeper level reading involves concept forming. Who.II 77 . 3. To help students determine what to read and how to read. "make the best of the opportunities". What are the different kinds of reading? Ans. we make notes. Surface level reading is done mainly for pleasure. Reading is important to understand any piece of text. learning a subject. according to the author. B ©NIIT Coordinator Guide – Personality Development Programme . 5. They are: Ans. To encourage students develop a reading habit. Why is reading important? Ans. gaining information. What does the phrase. refer to? Ans. 4. Ans. interpretation. So. 4. Usually. 6. Reading is done for a variety of purposes.
Presentation and Public Speaking. Why does the speaker say that reading is a good source of entertainment? Ans. 8. Yes. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. Slide2 supports this view. How does reading a novel improve one's personality? Ans. one should have a deeper understanding of the topic and a good vocabulary. Reading a novel helps us to develop a wider area of perception and a coherent thought process. Refer to Unit 7. Yes. Yes. ©NIIT Coordinator Guide – Personality Development Programme . For writing impressively. Yes.We do not develop concepts. and a whole lot of other things. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text.II 78 . We read newspapers. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. We develop concepts. 9. magazines. For both these requirements. the passage suggests that reading helps to improve writing skills. This is because getting the reading material in printed manner in the native language is very easy. 7. Do Indians have a good opportunity for exposure to native variety of language? How? Ans. 12. As a result. 11. Indians have the good opportunity for exposure to the native variety of language. you will be able to write more impressively. which leads to an improved personality. I do agree with the view that reading helps improve writing skills. Yes. Why? Ans. the speaker emphasizes the need for exposure to the native variety of English to non-natives. We read textbooks and other related books. reading is a must. By developing your reading habits. 10. Do you agree with the view. you can improve your vocabulary. Does the speaker emphasize the need for exposure to the native variety of English? Ans. Printed books in the native language are easily available and are within the reach of a common man.
Why? Ans. Solutions to Check your Progress 3 1. 'He was not against eating meat. 3. Why should one not read without interest? Ans. As a result. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. people who regularly read newspapers. People should read newspapers and magazines on a day-to-day basis. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully. What does the speaker suggest to the students to read. Mohandas was against telling a lie to his mother. 16. yet he was much impressed by Sheik. In addition. Name some material that people need to read on a day-to-day basis? Ans. 15. 2.' What was Mohandas against? Ans. 14. 17. 'Sheik had a bad reputation. Reading improves our personality and general awareness.II 79 . Sheik advised Mohandas to eat meat if he wished to grow tall and strong. ©NIIT Coordinator Guide – Personality Development Programme . How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. One should not read without interest because the reader will not be able to understand the piece of text in such a situation. What did the Sheik advice Mohandas? Ans.' Why was Mohandas impressed by the Sheik? Ans. is not known to many people? Ans.13. Can you add to the list? Ans.. The development of thinking processes is a benefit of reading that is not known to most people. according to the author. Which benefit of reading.. the reader will not be able to recall the text when he or she needs it. Mohandas was impressed by Sheik because he was tall and strong. These two aspects help in maintaining good social interaction.
The plane made by the Wright brothers was made up of wood. 2. The planes of today are made up of Magnalium.II 80 . The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . Against whom were the Indians fighting? For what? Ans. Mohandas stole money to buy cigarettes. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. Write the letters indicating the six true statements in your answer book. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. The experiment conducted by the Wright brothers enabled humans to fly. 5. which agree with the statements in the passage. The Wright brothers made the first aeroplane in 1903. How the experiment was conducted by the Wright Brothers an important event? Ans. canvas. What did the Congress do in Kakinada in 1923? Ans. What was the important thing the Wright Brothers did in 1903? Ans.4. Solutions to Check your Progress 6 Read the following sentences. Indians were fighting against the British to gain freedom. Who bought a ticket for Nehru? Ans. Why did Mohandas have to steal money? Ans. 3. Solutions to Check your Progress 5 1. 4. and wire. which are related to the passage. 3. Ans. How was the plane made by the Wright Brothers different from the modern planes? Ans. Solutions to Check your Progress 4 1. These are among the six sentences. The Congress held a meeting in Kakinada in 1923. 2. The little girl in the story was Durgabai. People who had put up the exhibition bought a ticket for Nehru. Who was the little girl in the story? Ans.
He said." Ans. Mary requested me to lift that bag for her. "Can you kindly lift this bag for me. Govind asked me if I had paid his fee the previous day. 7. 6. 2. "We do not go to the computer center from tomorrow. They said that they will not to go to the computer center from the following day.II 81 . 5." Ans. Sita asked me why I had given her only 3 marks for that answer. "Did you pay my fee yesterday?" Ans. The child said. ©NIIT Coordinator Guide – Personality Development Programme ." Ans. 4. 1." Ans. He admitted that he hates to go late. Peter said. Peter asked me to show him the way to Lal Bagh. 3. The child exclaimed that it was a long snake. Sita said. Govind said. "Oh! What a long snake!" Ans. "Will you please show me the way to Lal Bagh. They said. "I hate to go late. "Why have you given me only 3 marks for this answer?" Ans. Mary said.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech.
Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. Secondly. 9. ©NIIT Coordinator Guide – Personality Development Programme . dignified manner or conduct. having an exaggerated sense of selfimportance. Burdened psychologically or mentally.8. The teacher ordered all the students to submit the record notes by the following evening. proceed. Absent-minded dreaming while awake." Ans. the tangible substance that makes up a physical object. "You should report by 5 o' clock in the morning. have an emotional impact upon. The teacher said. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. to change location. relevant information or interconnection. She said." Ans. She rued the fact that she had answered all the questions incorrectly in the exam. "All of you should submit the record notes by tomorrow evening. The officer said to his subordinates. Ans. Solutions to Section 5. Absence of light or illumination. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter.II 82 .4 1. given formally or officially. presented. 10. concerned with worldly rather than spiritual interests. Absence of moral or spiritual values. A period marked by distinctive character or reckoned from a fixed point or event. A purposeful or industrious undertaking (especially one that requires effort or boldness). The officer ordered his subordinates to report by 5 o' clock in the morning. Free from emotional agitation or nervous tension. the state of being held in low esteem. given as a gift. also write the other possible meanings for the same word. "What a pity I have answered all the questions wrong in the exam!" Ans. Characteristic of false pride. express moral judgments.
2. ©NIIT Coordinator Guide – Personality Development Programme . x. q. and then even simple. w.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. Ans. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. Why was Nehru not able to convey everything that he wanted in his letter? tttt. v. A deceptive manoeuvre (especially to avoid capture). according to Nehru. Characterized by absence of emotional agitation. elevated in nature or style. The ten comprehension questions covering the entire text are: 68.II 83 . which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p. Letter was not sufficient to convey all his thoughts. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. vvvv. In prison one cannot write long letters. Completely clear and fine. t. who came to Karnasuvarna. to avoid being observed. r. Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. Ans. 3. He was weak.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. quietly or secretly. ordinary men and women become heroes. s. u. He did not have time to write uuuu. and history becomes stirring and epoch-making. The ten multiple choice type comprehension questions covering the entire text are: 69. wwww. Live (in a certain place).
Why did Hiuen Tsang come to India? xxxx. to give sermons ccccc. c. Sarojini Naidu Ans. Godan ©NIIT Coordinator Guide – Personality Development Programme . to discuss aa.Ans. For adventure yyyy. For knowledge zzzz. My Experiments With Truth sssss. Mahatma Gandhi hhhhh. c. Letter was not sufficient to convey all his thoughts. Jeanne d' Arc mmmmm. to argue ddddd. The best way to distinguish between right and wrong is: bbbbb. Napoleon Bonaparte lllll. The Discovery Of India uuuuu. to read Ans. Which is the most famous book of Nehru? rrrrr. d. a. To whom is this letter addressed? fffff. Lenin dd. b. Abraham Lincoln qqqqq. Jesus Christ kkkkk. Jeanne d' Arc cc. y. Stalin Ans. a. Kamla Nehru iiiii. For touring India Ans. to discuss eeeee.II 84 . Mussolini ppppp. Lenin ooooo. Indira Gandhi was inspired by the story of: jjjjj.Adolf Hitler Ans. For knowledge z. Geetanjali ttttt. Indira Gandhi bb. For trade aaaaa. Indira Gandhi ggggg. Who started the Russian Revolution? nnnnn.
and Mahatma Gandhi. Her mother ff. Andaman and Nicobar Islands eeeeee. Tihar jail gggggg. it is evident that Nehru loved his daughter deeply. he sent her invaluable advice and his blessings. Ans. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. and told Indira that she should stay inspired by such people and serve her country. Write a summary of the letter without losing meaning of the text in about 150 words. she should never do anything in secret as if she had something to fear or hide. Bapuji xxxxx. Instead of the usual material presents. 1917 gg. c. According to Nehru. Like a good father.II 85 . Her mother yyyyy. On her birthday. 1917 bbbbbb. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. The Discovery Of India ee. Where was Nehru imprisoned? dddddd. 1921 cccccc. Lenin. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. Naini prison. the best friend of his daughter could be: vvvvv.Ans. 1914 Ans. Write a paragraph on Nehru's love for his daughter based on this letter Ans. Indira Gandhi was born in the year: zzzzz. 5. Nehru himself wwwww. None of these Ans. Sarojini Naidu Ans. he reaches out to her from the prison through a letter. Nehru reminded Indira of heroes such as Jeanne d’ Arc. c. If she ever found herself in doubt. Nainital ffffff. b. Naini prison. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. Nainital 4. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. 1923 aaaaaa. b. Through this letter. ©NIIT Coordinator Guide – Personality Development Programme .
6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:
This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.
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Chapter Six Objectives In this chapter, the students have learned to:
Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions
Focus Areas To conduct this session, you can use the following approach:
Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:
Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.
After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"
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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:
Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility
Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.
2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.
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Write a critical appreciation of the short story in about 100 words. Schwamm decides to board the train to wave at his child. 5. The moral of this story is that determination is as important as taking the initiative to achieve a goal. who dislikes children because of his wife’s death. One man. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. What is the central idea of this short story. The girl collected her things. The father was keen to make his son happy. The stranger. Solution to Section 6. 6. The happiest person at the end of the story is Schwamm’s son. he went to a different city to board a train. ©NIIT Coordinator Guide – Personality Development Programme . Just to make his child happy. He loved his child a lot. boarded the train. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. The stranger hated children because his wife died while giving birth to their first child. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. Comment on Schwamm as a loving father.II 89 . said goodbye and got down at the station. inspite of his past happenings. not even a single passenger from the train waved back. The stranger woke up early in the morning. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. who is very sensitive and emotional. Ans. 4.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. The blind man started talking to the girl in a very friendly manner. Why did the stranger hate children? Did he really hate them? How do you know? Ans. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. The train halted at Saharanpur. it was not true that the stranger did not like small children at all. Schwamm was a very loving and a kind-hearted father. The stranger thought that the kid was the reason for his wife’s death. develops feelings for the little boy and does the same just for the sake of his happiness. who regains hope and faith in everything because finally a man waves back at him.3. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. Ans. However. Just for his child's sake. Is there any message by the author? Ans. The story revolves around a small kid. It tells us how little incidents can make huge changes in our life. and tries to fight it by going and waving back at Schwamm’s son. and waved his hand in response to the small child. subconsciously knows that his belief is baseless. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy.
When is the school reopening ? 4. The school is reopening on August 1.II 90 . Did Mary came to school today ? 3. Ans. Ram has not paid the telephone bill. Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme .Solution to Section 6. The suicide bombers escaped from the police. Mary did not come to school today. Ans. Ans. 2005. 1.5 Convert the following statements into interrogative sentences. Has Ram paid the telephone bill ? 2. Ans.
II 91 . sex. the students have learned to: Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. Each slide should contain a maximum of six points. Tell the students that analysis must be carried out throughout the presentation. quotations. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. brainstorm and collect all the relevant material. Tell the students to follow the method with which they feel comfortable and confident. Then. organize the material around the objectives. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. They should look confident and establish good eye contact with the audience. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section. The content and the style of presentation should match the objectives. nationality. Discuss the structure of a presentation. you can take the following approach: Explain the various steps that the students should follow to create a successful presentation. Preview key points: The key points of the presentation should be mentioned in the introduction. ©NIIT Coordinator Guide – Personality Development Programme . Structure the information properly: The information must have a logical structure and order. After the objectives have been clearly established. Tell them how visuals can help them in making a presentation successful. the objective of the presentation needs to be clear. The structure of a presentation consists of three parts: Introduction Body Conclusion Introduction In the introduction. or questions to capture the attention of the audience. Inform the students about the importance of organizing a presentation. Explain the importance of body language while delivering a presentation. you need to: Limit the content to a few key points: The content of the presentation can be chunked into key points. stories. Tell the students that rehearsals must be conducted before delivering the final presentation. and background knowledge should be made before the presentation. Tell the students to use body language as an additional support. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points.Chapter Seven Objectives In this chapter. Tell the students that further analysis of the audience in terms of age. you need to: Capture the attention of the audience: Use jokes. Discuss the advantages and disadvantages of the various methods of presentation. Writing a content outline before the presentation helps present a structured presentation. Body In the body. which helps in modifying the presentation according to the response of the audience. Explain each point adequately: Any point that may be new to the audience should be adequately explained. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. Explain to the students the various methods of delivering a presentation. Explain to the students the importance of using visuals in a presentation.
This also ensures a quick revision of the content.2 2. A logical flow will also help in easy transition from one topic to another.2 5 5.3 5. Explain to the students that lack of performance does not necessarily mean lack of knowledge.1 5.II 92 . audible voice Used correct pause. No.5 3 3. however. Encourage questions: Questions should be encouraged at the end of the presentation.2 4 4. Any doubts can be clarified at this time.2 5. stress.5 6 6. Conclusion In the conclusion. You might be having complete knowledge of a subject.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success.1 3.1 2.1 6. 1 1.3 2. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . Ensure that the ideas keep flowing: One key point should lead to another.4 5.4 2. you need to: Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out.1 2 2. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved. Ask the students to give a PowerPoint presentation. lack of confidence and presentation skills can result in poor performance. Evaluate the presentation on the basis of the following parameters: S.1 4.
Markers of different colors can be used on a whiteboard to write or highlight information on the board. charts. font sizes. 7 7. They are attractive to look at and are cost effective. Prepare for the presentation well in advance. types.S. They are cheap and affordable. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text. No. transparent plastic. charts. or diagrams that does not fit in the transparency are distributed to the audience as handouts. and styles in a presentation. At any point of time. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. Posters: Posters are large sheets of hard paper and can be used to depict pictures.1 8 8. Common Visual Aids The commonly used visual aids are: Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors. Use effective strategies to remember the content. bullets. Use visual aids appropriately.II 93 . Follow certain guidelines while delivering the presentation. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. and are made of a thick. Handouts: Data in the form of figures. ©NIIT Coordinator Guide – Personality Development Programme . Dress appropriately. They can be used more than once. or additional data.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. Whiteboard: A whiteboard is similar to a blackboard. the presenter can flip back to a previous page and refer to it. the students need to: Structure the content logically. graphics.
II 94 .©NIIT Coordinator Guide – Personality Development Programme .
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