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Coordinator Guide – Personality Development Programme - II 1
CH A PT ER - SPEC IF IC IN PU T S: P A R T - I
Chapter One Objectives In this chapter, the students have learned to:
Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning
Focus Areas To conduct this session, you can take the following approach:
Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.
Coordinator Guide – Personality Development Programme - II 2
Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.
Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.
Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:
Coordinator Guide – Personality Development Programme - II 3
Sheila needed the audio software to edit the same. He also wrote the script for the project. sidebars. ©NIIT Coordinator Guide – Personality Development Programme . John also coordinated with Monicato discuss the various ideas for the kinds of images to include. This project involved developing a course about the basics of HTML. who loves working with colors. Team members from various departments where part of the project team. He wrote a large volume of code and checked the templates several times for errors. John asked Monica to modify some pictures. David also suggested John to include some examples in the script. She asked Ashish to install it. and images for the frames. to make it more effective. created the buttons. Only Ashish was authorized to install the audio software. John also shared the script with David. David gave John ideas to improve the readability of scripts. The team members were assigned different roles and responsibilities.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. Monica. he suggested that the buttons should be placed a bit lower so that the correct answer. He researched extensively on the Internet. John created the course by putting the content in the checked frames. John listened to the freshly-prepared audio and checked it against the script. Meanwhile. and then wrote the script. did not overlap the button. As a result. divided the content into lessons.II 4 . Chris was busy coding for the course. After the templates were finalized. read books. arrows. Sheila made several phone calls to voice-over artists and fixed dates with them. when displayed. For example. The project plan was made and shared with all the stakeholders. David manually checked all the templates and gave suggestions to improve the usability of the templates. Chris changed the pixel values of the buttons. He found a few mismatches and asked Sheila to rectify the errors. John also mailed Sheila the script for which the audio had to be recorded.
and business processes. ISV partners. A computer programmer may be required to use various computer languages. presales and services organizations. Fireworks.Based on the given case study. System administrators: A system administrator manages the hardware of computers and networks in a company. which are called programs. Network Administrator: A network administrator manages the network of the organization. and Corel Draw. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. or help desk technicians. The content developer may design applications for various technical and commercial users. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization: Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. or sound effects. These programs specify instructions for computers to perform various functions. In some companies. Illustrator. graphics. Sound engineers: A sound engineer mixes and synchronizes music. Programmers: A programmer is responsible for writing. websites. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. In addition. providing in-house software training. and working as client support representatives. interfaces for intranets. Web designers: A Web designer designs Web pages. the system administrator may also be responsible for providing training on support skills to the IT personnel. creating logical and physical data models. identifying business rules. testing. analyzing source systems and business requirements. ©NIIT Coordinator Guide – Personality Development Programme . Some of the other responsibilities include leading projects. personnel. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. Content developers: A content developer is responsible for writing and modifying programs.II 5 . customer service engineers. Some of the common responsibilities include installing and maintaining software. and the customers. voices. and maintaining detailed instructions. content developers provide technical support to end users. and other requirements for Web-related products. The system analyst helps the organization get the maximum benefit from its investment in equipment. ask the students to identify the roles involved. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. The network administrator should be accessible at all times to solve problems related to networks. Web banners. Web designers use software such as Photoshop.
Write about your short-term and long-term professional goals. He is very innovative and takes initiative in all the functions related to his field. He regularly organizes technical fests and seminars. Don is also good at supervising tasks because he has excellent monitoring skills. Short-term professional goals refer to the goals to be achieved within two to three years. Ans. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. However. Ans. 2. He offers his support and advice when required. your professional satisfaction level is low and you should look forward to improving your job conditions. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements.II 6 . If you have responded with a 'No' to most of these elements.Tech. Prepare a brief self-portrait of yourself for a professional career. he won the first prize in technical writing. Don is an avid sports person and has represented his college cricket team at the university level.Solutions to Chapter One Questions 1. and is currently working as a software developer at Technology Systems. He constantly evaluates his surroundings and analyzes situations. While working at Smart Developers. He has also worked at Smart Developers as a technical writer for one year. he is not confident about his communication skills and is not comfortable doing sales. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B. ©NIIT Coordinator Guide – Personality Development Programme .
what do you want most from your job? If you were granted a wish. as shown: S. These goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain.No. create a table with three columns. List your strengths. Long-term goals are derived from the vision of the person. 3. according to you.II 7 . List your weaknesses. Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list. Prepare a self-improvement plan for the next five years. 1.): Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4. which job or position would you like to attain? In your past. Ans. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3. Select your strengths from the following list (This is not an exhaustive list.Long-term professional goals refer to the goals to be achieved after at least five years. To prepare a self-improvement plan. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme . 2.): Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5. Ans. Ans. which achievement has given you immense satisfaction? What.
16.II 8 . However. 3. He should always work towards building healthy professional and personal relationships. She always strives to improve. She is disciplined and loyal towards her work. You can create your personal word portrait by answering the following questions: 1. Similarly. If you are single. 5. 12. 15.No. 10. 5. List the minimum standard of performance that your prospective spouse should achieve. He should be an avid reader and should constantly update himself with new technologies. 8. A sample portrait is given below: Donna Bard is a kind hearted and honest girl. He should preferably be an M. What type of people irritate you? List the moral values that you abide by. prepare a portrait. She gets inspired by reading 'The Alchemist'. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. She works as a manager in an organization. Besides working hard. 6. which talks about pursuing one’s dreams. He should have good leadership qualities. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. He should always exude high energy levels. She works hard and is known as a motivating team player. He should aim for a peaceful and prosperous life. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. 2. describe yourself as well as your prospective life partner. 7. 9. 20. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions. she accepts it gracefully and works towards removing her weaknesses. 14. 17. you can create a word portrait of your prospective life partner by answering the following questions: 11.Tech. ©NIIT Coordinator Guide – Personality Development Programme .S. 4. 13. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. and should have strong management skills. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. 4. List negative personality traits that you don't want your spouse to have. she tends to ignore her health care routine and this results in fatigue and depression. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. 18. he should enjoy participating in sports activities. 19. If any feedback for improvement is given to her. Ans.
start with discussing the screening and selection procedure. After this exercise. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. it is necessary to analyze the job opportunity and ensure that it matches their expectations. you can tell the students about the different types of interviews that are conducted. and special achievements as mentioned in their bio-data. projects. This exercise will help the students assess their personality. To prepare students for the interview. trainings taken. At this point. This information is provided for you in the additional inputs section. Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. it is very important for them to analyze the job opportunity. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. you can take the following approach: Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview. as given in the additional inputs section. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. To do this analysis.Chapter Two Objectives In this chapter. Give the students a list of desirable qualities that organizations look for. Tell the students that before they apply for any job. The bio-data is the most important document in the interview. Tell the students that to target a suitable job. the students have learned to: Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. Tell the students that it helps to know the various characteristics of interviewers. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon.II 9 . Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. skills. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. which is common in all the organizations. and abilities. ©NIIT Coordinator Guide – Personality Development Programme . values. Ask the students to make a list of all the educational qualifications.
Relax! Don't rush through the interview. Keep your hands on your lap. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. ask them to select the job opportunity they think will match their expectations. Then. Future plans of the company 7. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. tell them to fill in the information in front of the respective factor in the table. Annual turnover 4. Remuneration/perks 14. Then.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. students who have been able to tap the job opportunity of their choice will be happy with the outcome. Any news-making issue in the past 9. Products and services 3. Tips on Body language During an interview. ©NIIT Coordinator Guide – Personality Development Programme . After all the students have selected at least one job opportunity. Qualities required 13. Others may find that the job opportunity does not seem to match their expectations. Instruct the students to draw a table with two columns. attentive eye contact. Maintain regular. ask them to refer to the company's website and brochures to gather more information. and discuss the same with their friends. Job safety 11. ask them to assess it keeping in mind the 15 factors given to them. look at their self assessment and career planning analysis. Number of employees 5. Position offered 10. Competitors 8. At the end of this exercise. Ask such students to select another job opportunity article and repeat the exercise.II 10 . Sit straight and alert. as shown: Expected Factors 1. Give students time to research all information. Agreement contract/service bond 15. always remember to: Shake hands firmly with the interviewer. Give a formal smile. Mirror the interviewer's techniques. Location 6. Background of the company 2. Type of work 12.
Is usually used to screen interviewees. Is usually conducted by the government or large organizations. Usually involves each interviewer targeting a particular aspect of the interviewee's skills. Has a set of fixed questions for all interviewees. Provides an interviewee several chances to present his/her abilities and skill set. managers. Could involve walk-in interviews. Is cost-efficient and less time-consuming. Involves questions that are asked on the area or field each interviewer represents. Can serve as a platform to check validity of information in the resume. depending on the factors such as the job profile. Has a fixed evaluation scheme to assess the interviewees. Is an interview between one interviewee and a panel of two or more interviewers. Can be held for all posts and for all levels. and the cost that the organization wants to incur on the interview process.II 11 . an on-the-job specialist.Types of Interviews Different types of interviews are used in different situations. Involves presentations by companies who want to recruit the students. Features a selection process that is based on the collective input of several people. May be scheduled or unscheduled. Is an interview of a candidate by different interviewers separately. Is conducted over the phone. Is conducted over the phone line by using a microphone. The various types of interviews are: A one-on-one interview: • • • • Is an interview between the interviewee and one interviewer. and special software. and occasionally. The number of interviewers may vary. the time available. A board interview: • • • • • • A rotational interview: • • • A walk-in interview: • • A phone interview: • • • • • A video interview: • • • A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme . Involves direct assessment of the interviewee by the interviewer. Is conducted by companies at the campuses of various colleges and universities. Requires participants to appear for selection tests. Is a convenient and speedy method of recruitment. a video camera. a psychologist in the interviewer panel. May be conducted for candidates residing in a different country or at distant locations. Is usually used to screen interviewees. Involves questions that are often framed beforehand. Has personnel representatives.
Occupation 10.permanent : 410.co.10. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A. Age 4. 21-D.Tech % Marks Class 1. Prepare a good bio-data of yourself. Address . Surya Apartments. E-mail ID 8.2 65. Faridabad (HR) 5.S. Surya Apartments. Here is a sample bio-data: Bio-Data 1. Date of birth. Limit the bio-data to two pages. The following guidelines needs to be followed while designing a bio-data: Avoid spelling and typing errors.in : Mr. 81.Solutions to Chapter Two Questions 1. D. Marital status 11. Faridabad D. 21-D. Faridabad M. Passed AISSCE AISSE B. Ans.II 12 . Use simple and concise sentences. Name 3.1981. 2. No.66 78. Use terms and phrases relevant to the industry. Father's name 9.M.present : Software Engineer : Vinay Yadav : 10. Academic qualifications Sl.Engg. Add a cover letter or note mentioning the code number and other details specified in the advertisement. 24 : 410. Period From to : raovinay10@yahoo. Name of the post 2. 3. Faridabad (HR) 6.24 First First First ©NIIT Coordinator Guide – Personality Development Programme . Telephone numbers : 0129 . College Ambala.A. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam.3092391 7.V. Address .V. Give a consistent and symmetrical look. 14.
Prepare a brief description of your favorite subject or topic. References : C. Won the first prize in technical writing. and discuss them during your interview. Here is a plan to prepare for an interview for a software engineer's post: 1. 20. and System Analysis and Design (SAD). Date Signature 2. and technical knowledge tests. Extra-curricular activities : Played cricket at the university level. Work experience: Sl. logical reasoning tests. Ans. Project work preparation: Most organizations focus on project work because it reflects your own work. and an answer as to why you chose this topic. 15. such as writing a technical paper or participating in seminars and technical competitions.pm Rs. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. : Available on request. Briefly write out a preparation plan for an interview for a software engineer's post. such as ‘Role of JAVA in the Internet’. In addition. 10. You can practice group discussions with your friends and improve upon your communication skills. list down your learnings. Personal attainments/distinctions : Organized technical fests and seminars. and always mention if you have contributed to the advancement of any application during your training session. language tests. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. Group discussions: In the group discussion round. You can prepare for the preliminary written tests by using books that contain sample tests. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1.000/. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’. 2. such as: Why did you choose this particular project? What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone. Special attainments: List down all your special achievements. 14. aptitude tests.000/-pm 13.12. No. organizations ask candidates to discuss a specific topic among themselves. such as RDBMS and Operating Systems. Oracle. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds: Preliminary written tests: This includes IQ tests. Professional skills 16. Personal interview: To prepare for a personal interview round. The topics can range from current events to technical topics. C++.II 13 . ©NIIT Coordinator Guide – Personality Development Programme .
A software professional may possess any of the following traits: Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . C++. Prepare a list of your strengths and weaknesses. Oracle. Maths College: B. Chemistry. Ans. developing. and maintaining the software system.II 14 . Ans. List your qualifications and skills that will help you get selected for a job. Principal accomplishments : Modeling. Leadership quality : Handling different projects related to software systems. and System Analysis and Design (SAD) • 4. Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C.Tech Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system.3. The qualifications and skills that will help you get selected for a job are: Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics.
Responsible for making high-quality software systems. Engineering College. C++. : Designing a software system and writing code for different modules of the software system. Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills Skills related to job : C. : Managing different projects related to software systems. Ans. developing. and I am aspiring to do an M. Oracle. Vinay has identified a goal for his professional life. Ans. 6. I believe strongly in values like honesty and hard work.M.Tech. Maths : B. Because he has a strong technical experience and good interpersonal skills. and maintaining the software system. Based on the above-mentioned qualities. I am a person with a high degree of integrity and team spirit. I have been brought up in a atmosphere where discipline and respect for elders is a way of life. Assume that Vinay possesses the following qualities: Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics. Ambala. My name is Vinay Yadav and I am a software developer with Technologies System. Interpersonal skills : Ability to analyze situations.5.II 15 . Handling a team of seven software professionals. from M.Tech. Introduce yourself. and System Analysis and Design (SAD). Vinay plans to become a project manager in the next two to three years. giving comprehensive information about yourself within two minutes. ©NIIT Coordinator Guide – Personality Development Programme .Tech : 1 year of experience as a technical writer. Chemistry. Identify an appropriate career goal for yourself by matching your qualities to the job. : Modeling. 3 years of experience as a S/W developer. I have done B.
ask the students to practice mock interviews with their friends. and the various interpersonal and job-related skills mentioned in the bio-data. Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. and they should learn from such experiences. Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds. the students have learned to: Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. In addition. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. ©NIIT Coordinator Guide – Personality Development Programme . They will feel light and enthusiastic.Chapter Three Objectives In this chapter. if they interact with the fellow candidates. Explain to the students that the other candidates appearing for the interview are also like them. ask them to get the summarized results of their self assessment and career planning analysis with them.II 16 . The questions can be related to their educational qualifications. They also have their own set of strengths and weaknesses. and they may not have answers to all the questions. Explain to the students that failure in an interview should not dampen their spirits. Before the students give a mock interview. you can take the following approach: Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview. such as by giving mock interviews. professional experiences. Discuss the ways by which the students can release stress. they can answer all the questions and can overcome any obstacle. it will help divert their minds away from the stress and nervousness. Explain to the students that if they are well prepared. They should follow a philosophical approach and start thinking of the next job opportunity.
His/her resume 22. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme .The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews.II 17 . His/her listening skills 40. Confidence level 28. Eye contact level 25. Promptness while answering 34. Clarity of answers 31. Ability to use suitable closings 37. His/her dress 19. The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4. 7. 10. Clarity of introduction 13. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1. His/her posture 16.
ask the students if they are feeling more comfortable facing the interviewer.II 18 . Tell the students that besides knowing about the possible questions that can be asked during the interview. I am extremely impatient and get easily frustrated. Accordingly.No. to be used if the students absolutely identify with the corresponding statement. Tell the students that by judging their team building and coordinating skills. the interview committee will be able to determine if the candidates can work cordially. Tell the students that they can rate each statement by entering the number in the respective rating column. I feel a compulsive need to prove my worth. The body language of the students will tell the interview committee about their nature and motivation level. consider the following questions: 21. 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. to be used if the students strongly disagree with the statement. I feel insecure and anxious about my future. Ask the students to create a table with seven columns. they need to rate each statement from 0 to 4.After the mock interviews. 22. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. I am apprehensive in handling responsibility. The ratings vary from 4. I blame myself for my mistakes. I am very critical of any displeasing behavior around me. 23. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. 26. For example. they should also know about the questions that the interview committee may consider. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. 24. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. defeats. This will help them assess their actual stress level. to 0. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). they will be judged on the points given above. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. as shown: Personal Stress Index S. I feel anxious about undertaking new endeavors. I wish for immediate appreciation and recognition. ©NIIT Coordinator Guide – Personality Development Programme . 25. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. Give the students some statements that convey the behavior pattern of a person in a given condition. and failures. I find my life unfulfilling and meaningless.
A PSI between 10 and 20 indicates a favorable level. ©NIIT Coordinator Guide – Personality Development Programme . ask them to add the ratings given to the 10 statements. and a PSI between 20 and 40 indicates that the students need to be counseled.After the students have completed grading the statements. A PSI of 5 or less indicates an exceptionally low level of stress. Keep the scores of the students confidential and create an appropriate action plan for each student.II 19 .
They should try to know more about the parameters to evaluate performance and behavior. and protocol. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. Find out about the organization's rules and regulations. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. They should be extra careful when interacting with others and handling a new project. this attitude gets rubbed off on their colleagues. Provide them with the tips given in the Additional Inputs section. give the students an assignment and ask them to complete it in a particular time. On the first day at work: Be punctual and report on time.No. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. However. they need to follow the hierarchy protocol. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. Arrive at the assigned time and report to the concerned person. Look confident and feel comfortable. Be careful about what you say. Such suggestions should be given only after prior consultation with seniors and colleagues.Chapter Four Objectives In this chapter. Wear a smile. Familiarize yourself with the people who are introduced to you. Explain to the students the positive effects of being enthusiastic. Introduce yourself and engage in conversation with them. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). Overachieving the Targets Tell the students that they will be observed closely the first few days. the canteen. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. it always helps if they know what to expect throughout the day and how to conduct themselves. Feel secure and positive. In addition. Instruct the students that they should not hesitate to give inputs regarding the existing projects. the students have learned to: Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. Explore the building and find out the location of various departments and facilities. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. If they are full of enthusiasm. Familiarize yourself with the new surroundings. Ask if there is an official manual that provides such details. After they have completed the assignment. This is because a favorable first impression can lead to several good opportunities. Do not make unsolicited comments and avoid politically incorrect language and humor. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . Warn the students that the inputs or suggestions for the values. general practices. Clarify any doubts and seek information from your new colleagues or the HR personnel. you can take the following approach: Initiate a classroom session by discussing with the students how they should spend their first day in office. This will give them an impressive start and enable them to rise faster in their careers. discuss with them the evaluation process and then disclose the name of the best student.II 20 . For this. rules. Use formal language. Explain to the students the importance of giving their best in the first assignment. Do not hesitate to ask questions. and the coffee machine. they will be able to get along with their colleagues easily. and regulations of the organization should be kept reserved for a proper opportunity. such as: S. There is usually not much work to be done on the very first day. such as the restroom. Observe the students while they work on their respective assignments. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings.
Stay healthy and fit. and extra efforts also affect their rating. the client perceives the organization to be reliable and ready for tough assignments. team participation. Presence of team spirit will enable them to accomplish their project and organizational goals. Believe in prayers. The list of statements is as follows: Get your priorities straight. Appreciate your qualities and be proud of them. they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. Tell them that the situations can be personal or professional. Always try to help others. If the employees are enthusiastic. Explain to the students that their behavior. In addition. Do not take feedback on your projects personally. Tell them that the tips apply to all situations. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . Recognize all of your accomplishments and make a list of them. Solutions to Chapter Four Questions 1. It affects your personal and professional life. give them the list of tips that will help them overcome their problem. tell the students that it is not enough to simply achieve the targets.II 21 . This is because the lack of confidence in one area influences the other area. Ask the students to list down situations where they may not feel confident. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. Ans. Therefore. After they have written the situations. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. they should not concentrate on only achieving the explicit targets. Enthusiastic Team Player To create a good impression in an organization. In addition. Accept feedback with a positive attitude. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. If they feel low. Pamper yourself. Short-term professional goals refer to the goals to be achieved within a span of two to three years. If they wish to secure a rating of five. Exhibit what you do best and teach it to others. Think positive and talk positive. new employees should strike a good rapport with their seniors and team members. they should try to overachieve the targets and improve upon their past performances. Do not underestimate yourself. Make a list of your qualities. they should simply find clues to their problems with the help of these tips. List out your short-term and long-term goals in your professional life. These things need not necessarily be related to your job. Keep learning new things to boost your confidence.
II 22 . You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. your professional satisfaction level is low and you should look forward to improving your job conditions. Long-term goals are derived from the vision of the person. Long-term professional goals refer to the goals to be achieved after at least five years. which job or position would you like to attain? In your past. make an action plan to achieve these goals. After you have identified your short-term and long-term goals.If you have responded with a 'Yes' to most of these elements. according to you. which achievement has given you immense satisfaction? What. you are satisfied with your current position and you should look forward to achieve your long-term professional goals. what do you want most from your job? If you were granted a wish. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . Prepare an action plan to achieve your goals. If you have responded with a ‘No’ to most of these elements. Long-term goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain. Ans. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2.
30. list the possible obstacles against each point. 33. Heavy competition. Build a bond of trust and understanding with your team members. Now. Start handling two teams simultaneously. 29. Time span already given. Now. Remain in the current office for the next three to four years. 35. Make efforts to get noticed by always appearing confident and enthusiastic. Lack of time to enroll for the course and to study.Tech. Always support your team members and cooperate with them. Ask your project manager to give you a chance to work in projects that involve new technologies. 39. The list of obstacles can be as follows: 37. Be ready to take on new challenges. You can plan to remove your respective obstacles as follows: 42. 43. make a plan to remove them and start working as per the plan. Always appear enthusiastic and full of confidence.II 23 . Plan out a strategy to make a good impression on your first job. Write this list in the column 'How I plan to do. 41. 31. 38. This will lead you and your team towards success. 44.' Then. Ask your team members and seniors about the performance evaluation procedure. Devote two to three hours in a week for studying. Always be ready for any opportunity and make sure to give your best performance. 36. Acquire a position of a senior software engineer or a team leader. write that it in the column 'What I plan to do. 46. Represent yourself as an enthusiastic and confident person. Take the long pending leaves and get yourself enrolled for the M. Learn about the new technologies. If you are not comfortable about a specific aspect about the organization. After you have identified the obstacles. This will help you continuously assess your performance status. Start making your list of accomplishments and start working on the list of shortcomings. make a list of things to be done to reach that level. allocate a deadline for each activity. Ans. Discuss your goals with your family and seek their support.' The list can be as follows: 27. 34. Acquire a Master's degree in Technology. raise the issue in an appropriate manner. course. ©NIIT Coordinator Guide – Personality Development Programme . Make efforts to get noticed in your team. 3. This will reflect on your work and people will want you to work with them. In the next two years. if you have joined an organization as a software developer want to become a project manager. 40. study with a friend who is doing the same course. If possible. Good leadership qualities to be identified. 28. In the next three years. Take extra measures to perform better in your first assignment because it will help form a favorable first impression. Working on similar types of project again and again. Try to collect all the information related to your organization and understand the atmosphere of the organization. You can use the following strategy to make a good first impression: Utilize your first day in office in getting familiar with your colleagues and the office environment. The time span can be mentioned as follows: 32. Continuous process. Family planning to relocate. Take your first assignment very seriously and deliver your best. Write the respective deadlines in the column 'When I plan to do'. 45. In the next three years.For example.
Urgent work needs immediate attention and provides less time for execution. students should prioritize their tasks.II 24 . A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. you can take the following approach: Initiate a classroom session by asking the students to list their skills and capabilities. After they have made the list. they should set their own deadline and work towards achieving it. This will enable them and their team to enjoy their accomplishments. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. Tell the students to keep the final list with them for future reference. Explain the difference between important and urgent work. however. urgent. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . it is important to manage the various tasks and complete them within the specified time. It is necessary to think well about yourself if you want others to think well about you. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. Explain to the students that being physically fit will help them maintain good health and perform optimally. their performance goes down and they feel depressed because they could not complete the important work. To manage a task. not important. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. Therefore. On the other hand. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. can become urgent after some time. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. This will help them be enthusiastic and increase their confidence level. Now. Tell the students that they should always fulfill their commitments. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. thereby ignoring the important ones. They should be practical and reasonable while planning their work. important work. even after investing all their energy. if not managed properly. or not urgent. To accomplish their tasks efficiently. but need to be performed in the future. If a deadline has not been given for an assignment. Urgent work need not be important. Adherence to commitments always boosts confidence. They will stay active and full of energy throughout the day. a person should categorize it as important.Chapter Five Objectives In this chapter. ask them to prioritize in order of execution. In addition. Tell the students that planning should immediately be followed by implementation. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. Therefore. ask them if they are utilizing all their skills and abilities. lack of time can result in poor performance. Inform the students that they should not keep unrealistic targets because it might result in setbacks. advertising this belief will help in creating a positive environment around you. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. Any delay will result in loss of energy and enthusiasm. As a result. This can cause self doubt and depression. Again. one should take care to complete all urgent work on time. the students have learned to: Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. Then. In addition. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. You may have complete knowledge of a task. ask them to list other tasks that might not be important.
Setting priorities with practical approach: John sets his priorities before starting any work. Making commitments: After setting the priorities. The result will be surprising because most of the students will realize that they have not gone for a health check for years. You can do this exercise anywhere and at any time of the day. ask the students to list the various physical problems they face while working. This will help you remain organized. assess yourself and list down the good qualities that you possess. John needs to work on the following aspects: Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. Give the students the following list of tips. ©NIIT Coordinator Guide – Personality Development Programme . and consult a dietician for further guidance. Few get the time to exercise or play a physical sport. This will help in boosting your confidence on a regular basis. Tell the students that they can take care of themselves if they follow these health tips. This process will help them assess their real potential. He sets realistic goals. Now. Following is a sample list of qualities possessed by John: Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. It also enables you to relax your nerves. most of us tend to ignore the beauty around us. factors such as enthusiasm. and physical fitness should also be recognized. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. In addition. they will be able to manage their responsibilities in the specified time. Follow healthy eating habits. The appreciation and encouragement act as motivators and increase his potential. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. Perform small exercises. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. Make a list of all the tasks. Many people tend to ignore these factors. Admire yourself. John makes commitments and works sincerely towards meeting the deadlines. In addition. positive attitude. Ans. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. Once in a week. Tell the students that if they are healthy. they will be full of life and vitality. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. When we talk about education and profession. have an organic fruit everyday. After a hard day at work and going through several daily chores. This enables him to accomplish the tasks in a proper manner and within the specified time. List out your qualities among the potentials given in this module. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. This list will help them remain healthy and active while coping with a busy work schedule: Take 10 deep breaths. However. Entertain your spirit. Do not skip meals. This will help them accept new challenges and perform better. 2. Besides being assessed on your educational and professional standards by others. Ask the students to describe their health care routine. ask them to write the last time they went for a health check. Solutions to Chapter Five Questions 1. This beauty can be the nature or some good work going on in your neighborhood. How do you propose to overcome the deficient potentials? Ans.II 25 .Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks.
To ensure success. John can take the following steps to overcome his weaknesses: He will consult the physical trainer. This will help increase his physical fitness. and follow it regularly. Time gap between planning and execution of project: John tends to delay the execution of planned projects. This results in loss of energy and enthusiasm. He will ensure that all projects are executed on time.II 26 . he will share the schedule with his team members and his seniors. set up a fitness routine. ©NIIT Coordinator Guide – Personality Development Programme .
He is not climbing up the corporate ladder even after three years in the organization. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. and then state the various guidelines that can be followed for effective time management. Then. avoid delaying task execution. successful. They also help you prioritize tasks. such as planning. If only he could learn how to rule his life instead of allowing other people to rule it. you can take the following approach: Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. and avoid trying to be perfect in all the tasks undertaken. Ms Balanced is a smart. he does not really like doing extra work. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. and popular person. without becoming distracted. prioritizing. they will be able to assess whether they have utilized the time well. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. She helps people around her and nurtures them because she believes in their potential. it is just that he cannot say ‘No'. which could otherwise throw work out of gear. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. He diligently responds to all the forwarded mails from friends and colleagues. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. He would rather suffer himself than let his image suffer. Refer to the Additional Inputs section to get information on the ‘To do’ lists. By doing this exercise regularly. His colleagues flock to his workstation because it is a good place to hang out. they can use ‘To do’ lists. You can ask the students to use the format for time sheets given in the additional inputs section. and taking sufficient breaks when performing a lengthy task. To create this list. By listing the activities performed in a day and the time spent on each activity. Ask the students to make a list of tasks that they do in a day. Multitask: Do more than one task at a time. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. she is completely down-to-earth and unassuming. This ensures that you are in a better position to manage the day ahead. At the same time. Maintaining a time log will enable them to assess their pattern and identify their problem areas. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. committed. she plans for the known and the unknown. However.Chapter Six Objectives In this chapter.II 27 . Tell the students that they should maintain a time log. if any. After discussing the two different personalities. After reviewing the daily time log for four to five days. At the end of the day. tell the students to adhere to the following guidelines to manage time effectively: Plan and organize: Take out time for planning and organizing. and pays attention to smallest of details. wherein they can write all the tasks to be done and allocate time based on the nature of the work. They should maintain the time log on a daily or weekly basis. Every day. they will not feel frustrated if they cannot complete specific tasks. Tell the students that they can follow several tips to manage their time better. He does not have time to pursue his hobbies and interests because he is in office during most weekends. if you can do so. you can monitor the amount of time you spend on doing tasks. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. You should keep referring to them during the day. Failing to plan is equivalent to planning to fail. Use time sheets: Time sheets can be analyzed to find ways for saving time. the students have learned to: Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. ©NIIT Coordinator Guide – Personality Development Programme . Delegate work to others: Identify tasks that can be delegated. Work only on those tasks that cannot be delegated. In addition. ask them to prioritize the tasks and allocate a time period for each task.
Therefore. Tell the students that effective time management results in: Ability to control one's activities: Effective time management helps you prioritize and organize your activities. assign some time for interruptions. divide a task into a number of smaller tasks and start doing them one by one. and friends: Time management helps you restore the balance between work and leisure hours. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. Do not plan for 100 percent of your time. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. More time for family. you do not feel stressed. Conquer procrastination: To avoid procrastination. ©NIIT Coordinator Guide – Personality Development Programme . hobbies. Deadlines being met consistently: By prioritizing tasks and organizing schedules. Allocate time for pending tasks. Update the list constantly. you can make sure that deadlines are met regularly. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity.II 28 . Plan for tasks that have deadlines. Always plan for less than 100 percent of your time. Handle interruptions well: When planning your activities. There are two types of 'To Do' lists: Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. 'To Do' lists and time sheets are the tools that you use to manage time. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. This puts you in control. Prioritize all your tasks.
Analyze whether your time is being spent usefully.You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. 3. To use a time sheet effectively: 1. It helps you track your time and analyze whether you are spending your time productively. 2. Use a time sheet to track your time.II 29 . List your activities for a week or a fortnight. and use a 'To Do' list to plan your activities. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme .
Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. Now. These new ideas can help them manage time better and improve their performance. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. While traveling for office.II 30 . They should enjoy this activity. It is a continuous process. Tell them that they can refer to their personal time management survey form. Suggest to the students that the continuous time management process should not tire them. As the changes occur in one's personal and professional lives. ©NIIT Coordinator Guide – Personality Development Programme . one should make a mental note of the change and try to manage the schedule accordingly. Ask students to think of ways to save time and still complete all the tasks for a specific day. For example. With every change in the daily routine. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. Tell the students that. they can make a list of points to be discussed in a specific meeting. based on their lifestyle and comfort level. and they can even pay off their bills online while listening to their favorite music. the time management schedule also gets altered. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. There can be many more ideas based on the number and types of tasks listed by the students. they can watch movies on TV while performing household chores. they can make phone calls while watching television. they should think of innovative ideas to manage time. During the weekend.
3. Started to initiate a fun activity at work. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time. 6.' A sample time log is shown as follows: S. 4. Worked on the reports and cancelled going to the gym. These activities should be given equal importance. The first column will contain the serial number. This delayed the rest of the activities. ©NIIT Coordinator Guide – Personality Development Programme . Ans. 5. the second column will specify the task. had to work upon another task and this activity got postponed for the next day. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day.No. In the fourth column. Prepare a time log by listing the tasks to be done in a day. The meeting had to be postponed for another hour. In addition. 'Incomplete'. 2. You can also prepare a time log to manage your weekly or long-term tasks. To create a time log. 1. Prepare a time log for utilizing your time and note down your own reactions to your time management. not all the colleagues were interested in continuing with it on the same day. it took two hours. Skipped lunch for this reason. However. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. Based on the result derived. and the third column will contain the time allotted for the corresponding task. create a table comprising four columns.Solutions to Chapter Six Questions 1. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. therefore. or 'Not attended to. This resulted in delay in planning and executing the meeting. however. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports.II 31 . The module could have completed in an hour. specify the result as 'Completed'. This delayed the subsequent tasks.
30 to 1.30 3.00 to 11. Learning to say 'No' will help me save a lot of time.30 A time commitment plan for Module 2 of the first semester of MCA. I will make team targets.30 to 2.30 to 3. to be followed daily for 4 weeks. I plan to do the following: I will have a practical approach towards work and will try to strive for excellence rather than perfection.30 to 5. Here is a sample list of weaknesses related to time management: I try to do each and every task to perfection. This will help me save time. This will help me achieve the targets on time and will enable others to learn and improve upon their performance. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues. A time commitment plan for Module 1 of the first semester of MCA.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme .30 to 4.00 10. Identify your weaknesses related to time management and create a plan to overcome it. irrespective of the requirement. To overcome my weaknesses. This unnecessarily delays the things and affects the complete schedule.30 to 12.2. 3.II 32 .30 11.00 to 10. both planned and unplanned.00 11. Instead of making personal targets. Ans.00 to 10. I will say 'No' to the tasks that do not contribute to my goals. This results in an increased amount of work. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time. I will involve my team members in my work. is as follows: Time 9. is as follows: Time 9.00 to 11. This results in too much of work and effort. to be followed daily for 12 weeks. Ans.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4.30 12.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues.30 2.
30 11.30 ©NIIT Coordinator Guide – Personality Development Programme .30 to 1.10.II 33 .00 to 11.00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.30 to 12.30 12.00 to 11.
your family and friends can guide you. gaining knowledge is futile if the students cannot express themselves properly. Suggest that they should gain knowledge by reading content related to their field of work. The more knowledge they gain. they should observe their surroundings and interact with learned people. you should never get defensive. However. instead. you should reply through your work. you can take the following approach: Initiate a classroom session by explaining the importance of a good personality. offering arguments. They should keep themselves updated with their field of work and current affairs. For this. If it is a genuine criticism. There are no specific aspects that determine a personality. the better their personality will shape up. you should always be ready for feedback and criticism. Ignore specific feedback: Always identify the source of criticism. Irrespective of the kind of feedback. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. you should learn to stay calm and ignore it. For this. you should continuously assess your behavior and work on the shortcomings. You should always learn from your mistakes. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. Concentrate on how to gain from the criticism. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. Provide the students with the list of problems they can face while communicating with others. and successful experiences can also help in increasing their confidence level. Absorb genuine feedback: If the reason behind criticism is improvement. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. you should look at the possible reason and work on it. you should learn from your mistakes. If more than one person is making a similar comment. If a person criticizing you is doing it out of habit or frustration. In addition. Make it a learning experience: There is always something to learn from criticism. Tell the students that their personality grows along with them. admit it instead of giving excuses.Chapter Seven Objectives In this chapter. If you are calm and composed. the students have learned to: Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. Students can use the following ways to accept feedback and criticism gracefully: Accept your mistakes: If you have made a mistake. you should work upon it. Giving lame excuses will add up to your negative behavior. and resorting to emotional outbursts will only aggravate the situation. If it is out of jealousy.II 34 . If the criticism is about behavior or habits. Acknowledge the reason: If the reason behind criticism is competition. Attaining a good personality depends upon various factors. you should not react instantly and reply by using harsh words. After you have identified the reason. discuss it at length and get to know about the reason. To improve your personality. you are in a better position to assess the situation. logical analysis. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. they should work upon improving their verbal and nonverbal communication skills. Take corrective action: Instead of getting depressed or developing an inferiority complex. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . ignore it at once and move ahead. If the reason behind criticism is jealousy. It includes various aspects of your lifestyle. Factors such as courage. Raising your voice. Do not react instantly: Reacting instantly to criticism will only show your insecurity. ignore the criticism. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. you should work upon it and try to improve yourself.
A good vocabulary is necessary for effective speaking. and body language. There are two types of communication skills. it is best conveyed through eye contact. Then. The students can use the following tips to improve upon their nonverbal communication: Use eye contact when communicating. Here is a list of some of the problems that the students may have faced when narrating their story in the class: The students were unable to make eye contact with the rest of the class. you also need to improve upon your nonverbal communication skills. The use ratio of these three factors in any communication is 7%. The inability to make an eye contact is regarded as a sign of uncertainty. Here is a list of some of the problems that the students may have faced when recording their narration: They were unable to make it sound interesting because they had to express themselves only through voice. and. volume. a person with a positive frame of mind is more comfortable making gestures while communicating. ©NIIT Coordinator Guide – Personality Development Programme . your verbal communication should be consistent with your body language. Due to the lack of knowledge of vocabulary and grammar. 38%. nonverbal communication is also an integral part of communication. The students should improve upon their vocabulary and grammar to make a good impact on others. Ask students to record their voice in isolation. The difference between flat and modulated voice is similar to the difference between bland and spicy food. 55% respectively. it is necessary for a person to depict his emotions and feelings effectively through his voice. ask the students to narrate the same in front of the class. Based on their reply. and language.To have a good personality. voice modulation. Because some students were not able to modulate their voice. Listeners tend to pay more attention to facial and body expressions. tone. The following tips will help the students improve upon their verbal communication skills: When recording. Now. they were unable to induce the dramatic effects like various emotions and sound effects. they will be able to express the same. Verbal communication is based only on voice. form a list of common problems faced by students. ask them to list down the problems they faced in both cases. For this. the students should think of the scenario they are depicting and should bring emotions in their body. Use hand and face expressions to enhance the expression of what you are talking about.II 35 . If a person wants to convey sincerity in his or her intentions. therefore. a person should be knowledgeable and an effective communicator. verbal and nonverbal. Therefore. the students were unable to convey the correct meaning of the story. it is necessary to inculcate positive attitude for effective communication. Verbal communication skills consist of tone. If they are able to feel the emotions. In addition. They can narrate or describe an incident. Communication depends upon three factors: words. The students should practice voice modulation to depict the emotions properly. Therefore. The students were nervous and felt stiffness in their body when facing the class. Therefore.
Body odor: Take a bath daily and look fresh. This will help me assess my time management skills and identify my time wasters. Women should file their nails. If they sport a moustache or a beard. Then. Wear a clean. Do not wear sports shoes to the workplace.II 36 . Open to criticism: Besides making a list of achievements. Shoes: Wear comfortable. Clothes should not be too loose or tight. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. This quality is an aggressive form of being confident and is crucial for having a good personality. The hairstyle should be neat. I will think of new ideas to improve my time management skills. This helps them develop their personality. Wear shoes that match the occasion. Ans. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. Solutions to Chapter Seven Questions 1. well-fitting shoes. add a few more qualities that are helpful for total personality development. Ans. ©NIIT Coordinator Guide – Personality Development Programme . Ambitious people always stand out to achieve their goals and this quality develops their personality. 2. Facial hair: Men should be freshly shaved. Hair: Hair should be clean and neatly trimmed. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. Beware of food that may leave a bad odor. they should neatly trim the same. Within a month. I can utilize the time spent traveling to and from office for reading. The various benefits of good personal grooming are: Helps establish credibility and gain the trust and confidence of peers and supervisors. they should ensure that it does not chip. Apart from the above nine qualities mentioned on personality development. The additional qualities that can help you enhance your personality are: Enthusiasm: Being enthusiastic accentuates your personality. Clarity of thought and vision reflects on your personality and therefore improves it. Shows respect for the organization. Nails: Nails should be clean and clipped. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. people should also remember their failures and should learn from their mistakes. odorless pair of socks that match the color of your shoes. Use a deodorant. This change should reflect in my personality in one or two months. Here is a sample list of shortcomings related to personality: Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings. Use a mouthwash. Avoid heavy make-up and jewelry: Women should never over-do their make-up. Use a breath mint if necessary.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming: Clean and well-fitted garments: The clothes that one wears to work should be clean. If they wear nail polish. I will create a time management log and will keep a record of all the tasks to be done along with their time frame. Gives a feeling of self confidence. Makes colleagues feel comfortable about working with you. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. Dental hygiene: Brush your teeth regularly. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. they should be of the correct size. They should wear minimum jewelry to the workplace. They should not be faded or torn. I should be updated with the knowledge related to my field.
©NIIT Coordinator Guide – Personality Development Programme .II 37 . I will acquire a health care routine based on my working style and food habits. I will also learn some exercises to help improve my blood circulation and oxygen circulation. This routine will help me stay active and lively. I should be able to see a difference in two or three months.
their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. They do not express their views. Satisfied and content people become inactive. they act and react differently to their environment. factors such as salary. According to this theory. Tell the students about Herzberg's motivation-hygiene theory. They can become sarcastic. You can assess a person's personality by determining a person's dominant behavior style. Understanding these styles will help you decide how to deal with different people. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. Out of these factors. they should have the knowledge of dealing with people. All humans are unique and different. such as salary. they do it in a cautious and mild manner. or both the persons are partly right. However. while factors such as achievement. interesting and challenging work. recognition. and advancement for growth are motivational factors. you can take the following approach: Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. People are generally never fully satisfied and no one is perfect. Hygienic factors do not lead to improved performance. company policy. but can affect performance if they are not present. the students have learned to: Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. and concerns. each person has one behavior style as the dominant one. These facts will help students look at human relations in a better way. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. On the other hand. Tell the students that hygienic factors satisfy the animal needs. they should know about some fundamental truths related to human relations. feelings. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. Some people manage to strike a balance between all the three styles and use these styles according to the situation. to achieve success in personal and professional lives. You can discuss the various behavior styles. the performance of a person is influenced by various factors. personality. Therefore. There are three types of human behavior styles depicted by different people in different conditions and circumstances. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. Aggressive. and Assertive. However. Abraham Maslow has explained that a man is never fully satisfied. These three behavior styles are present in every human being. and working conditions are hygienic factors. company policy and administration. and opportunities for creative work. These problems can fall into three categories: the first person is right and the other is wrong. promotion prospects. The characteristics of people having aggressive behavior are: They can be directly or indirectly aggressive.Chapter Eight Objectives In this chapter. If they express their views. Explain Maslow's hierarchy of needs theory. Tell the students that in any kind of job. communication. The characteristics of people having submissive behavior are: They do not stand up for themselves. nature of work. people in search of something always remain active because they are motivated. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. Tell the students that in order to deal with and manage people. ©NIIT Coordinator Guide – Personality Development Programme . According to this theory. People having aggressive behavior have little or no concern for other people's ideas. These styles are Submissive. and motivational factors satisfy the psychological needs. the other person is right and the first person is wrong. as given in the Additional Inputs section. motivational factors lead to improved performance. Tell the students about the model approach that they should follow to resolve problems related to human relations. and ability to lead people.II 38 .
just do it. I would like to. The characteristics of people having assertive behavior are: They are honest with themselves and others.. its all your fault. 5. I will be happy to answer your question.... 7. They are confident and have a positive attitude.No. and feelings. 10. I am sorry to take up your time. Now... 3.. That's stupid… What can we do to resolve this problem. After I finish this work.. they respect the right of other people to express their views. It's only my opinion.. ideas. Statement Don't ask questions. 9. It's nothing to do with me. 1.II 39 . give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S. 6. At the same time. I believe that . People having assertive behavior express and pursue their own views.. 8. what do you think. They blame others for problems and mistakes. 2. but. ideas. They sometimes adopt a patronizing attitude.. Would you be upset if we. They respect the self and others. and feelings. They can get verbally hostile or abusive. 4. They are able to negotiate and compromise. They express their views directly but not at the expense of others.. but. Behavior ©NIIT Coordinator Guide – Personality Development Programme .
He admits mistakes easily and tries not to have an argument to prove his point. In any conversation. therefore. Sam. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. He tends to make work-related decisions on his own without discussing it with his team. He appreciates the efforts made by others. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him.II 40 . He tries to convince the person working with him that he considers that person honest. Ans. He should try to get to know his colleagues. Before asking another person to do something. he has limited knowledge about his colleagues. 2. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively and criticize because these attempts are futile. He avoids making personal contacts with colleagues. he looks from that person's point of view. John. a consultant at Red Sky Inc. He should learn to stay calm if things are not happening as per plan. He tries to avoid an argument.Solutions to Chapter Eight Questions 1. needs to work on the following points to improve his skills related to human engineering: He is unable to put his ideas across in an interesting manner. He tries not to punish or humiliate a person in order to correct the mistakes made by that person.. he is unable to control his anger. He tries to be considerate and thoughtful in his behavior. He needs to improve his presentation skills. Sometimes. If he enters in an argument with anyone. List out your good qualities pertaining to Human Engineering. It makes the other person feel important. he listens carefully to people. and fair. ©NIIT Coordinator Guide – Personality Development Programme . which has already been proved wrong. upright. This will make them feel special. a consultant working at Red Sky. and this results in dull presentations. he tries to reconcile as soon as possible. He should involve his team members in planning activities because this will give them a sense of belonging. Ans. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names.
After the meeting. He explained why it was not feasible. They rely on their own abilities and knowledge. Then. This knowledge is gained through formal education and self education. she completed her management diploma at a premier management institute and got a job in a top software development company. during her appraisal. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly.II 41 . the team felt that she was not a team player. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. Tell the students that they should have immense willpower and ability to make their own way and walk through it. Soon after. Explain to the students that to develop a good personality. After three months. She disagreed with him and started arguing. she had a bitter argument with her team members Grace and Tom. Anita kept arguing. they should also learn to develop these traits. Some of these traits are innate but others can be developed with experience. Anita was deemed the 'Star Performer of the Month'. At home and with her friends. She did not tell them the reason why he had not agreed with her idea. Anita’s manager told her that he was very pleased with her work. Explain to the students that they can accomplish their tasks through organizational ability. This general intelligence helps them stand out and make a mark for themselves. Therefore. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. and diligence. she told her team members about what had happened and spoke of the manager very rudely. He gave her a very positive feedback and showed her work to the Head of Department. her rating was average. she had an idea that contradicted that of her immediate superior. the students have learned to: Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. The manager explained again in detail why the idea was not feasible. you can take the following approach: Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. Tell the students that a true professional should: Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . Those who have practical knowledge of their area of work enjoy a distinct advantage. Explain to the students that gaining specialized knowledge will help them succeed. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. However. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. Tom was taken aback because Anita had never asked him to send the document. and IQ. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture.Chapter Nine Objectives In this chapter. Because of this. Tell the students that their success will always be rated on the basis of the result achieved. it is necessary to accomplish the task in order to be successful. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. She went to her manager and told him her idea. Anita began spreading rumors about Grace. During her first project. Her manager reviewed her work after a week and was impressed. They can improve their general intelligence by improving their vocabulary. reading and writing skills. Anita argued that Tom was the one who had not sent the document. She studied software engineering at a highly rated engineering institute and won an award for her project. good work ethics. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before.
My role model is Bill Gates. Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. It makes the other person feel important. Before asking another person to do something. and is present in 85 countries. ©NIIT Coordinator Guide – Personality Development Programme . upright. he listens carefully to people. If he enters in an argument with anyone. As a result. He has complete knowledge of his own field and has common sense to make practical judgments. Microsoft generated revenues worth US$36. He tends to make work-related decisions on his own without discussing it with his team. and fair.84 billion for the fiscal year ending June 2004. he has the following three abilities. Identify a successful role model and list two or three additional qualities other than those listed in this module. Today. he started a company along with his friend Paul Allen. a consultant working at Red Sky. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. Following is the list of important principles of human engineering that John should work upon: He is unable to put his ideas across in an interesting manner.000 people. This keeps his organization always at the top and in demand. Ans. Prepare an action plan for improvement of those qualities. He ensures that no chance to appreciate the other person is missed. Microsoft Corporation is a leader in software services and solutions. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. he looks from that person's point of view. In any conversation. He tries to be considerate and thoughtful in his behavior. List out some of the important principles of human engineering in which you are good at. Bill Gates has all the characteristics of a successful person. John. he tries to reconcile as soon as possible. Sometimes. Ans. He started developing computer programs at the age of 13. Besides having these qualities. Continuous advancement: Gates always aims to introduce innovative products. He tries to convince the person working with him that he considers that person to be honest. List out some of the important principles of human engineering in which you need improvement. In 1975. 3. Ans. He admits mistakes easily and tries not to have an argument to prove his point. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. which have made him one of the most successful businesspersons in the world: Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. he is unable to control his anger. He tries to avoid an argument. employs 55. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively. which has already been proved wrong. He never waited for any external help and realized his dreams on his own. and this results in dull presentations. chairman of Microsoft Corporation.II 42 . He possesses strong work ethics and organizational skills. He has the natural ability to comprehend difficult concepts and analyze them clearly. He needs to improve upon his way of presentation. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. Microsoft has a strong base of happy and satisfied customers. 2.
He should learn to calm down if things are not happening his way. He avoids making personal contacts with his colleagues. He should involve his team members in planning the activities. This results in people taking him for granted.II 43 . Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts. He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards. This will give them a sense of belonging. ©NIIT Coordinator Guide – Personality Development Programme . He should try to get to know about the people working with him more closely to make them feel special. He is unable to make hard decisions related to people he works with. As a result. he knows little about them.
Ask students to resolve various issues and concerns pertaining to the team goals among themselves. besides being proficient in their field.II 44 . interpersonal skills and abilities. Tell the students that they should be work well within a team. To express these knowledge skills. A team is a group of people working together towards a common goal. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. This is because collective effort is a must to ensure organizational success.Chapter Ten Objectives In this chapter. Team spirit can be promoted by sharing experiences and by being flexible. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. and interest in extra-curricular activities. co-operative. c. and committed. Ask the students to form groups of six members each and perform the following activities: Forming: In this stage. the students will be comfortable with each other and with the goal that they have decided upon to work together. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. Tell the students that successful IT professionals should be highly capable in managing human relations. Every member is an important part of the team and is responsible for its success. people get to know each other and make impressions. To be successful. they should also possess good written and verbal communication skills. b. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. To become a responsible and efficient member of a team. Storming: This is the argumentative phase. Performing: In this stage. an individual should be enthusiastic. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. Ask the students in each group to interact with each other to know each other better. the students will start working together and giving good performance. Some of these traits are generally innate. Answering the following questions will help them identify the reason of conflict and resolve it: a. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. In order to remain self motivated. Explain to the students that successful IT professionals have the ability to learn by themselves. It is very important to manage time for meeting deadlines and taking on new assignments. Norming: In this stage. should also get along well with their seniors and team members. the students have learned to: Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. IT professionals should possess good health and a delightful mind. IT professionals need to be eternal students and be in constant touch with new updates. Tell the students that conflicts are bound to arise when individuals work together in a team. They should are able to comprehend difficult concepts and analyze them clearly. 47. while other traits can be developed with experience and perseverance. you can take the following approach: Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. They need to ensure a high team spirit to accomplish their project and organizational goals. Tell the students that they should possess the knowledge of their field of study. Tell the students that successful IT professionals know how to manage stress.
At times. Robert is as efficient a worker. if required Teamwork motivates individuals. He always has a cheery look on his face. extracts the best out of individual talents. However. Such people are aggressive in nature and usually bring out new points related to team activities.II 45 .Tell the students that people react differently in a conflict. they must: Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. His bright eyes and ready laugh make people want to be around him. He has an intense look on his face at all times because he is always thinking about his work. and leads to creative solutions. Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. On the other hand. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . Such people are actively involved in planning activities that can bring the team together. Robert becomes popular in his team. He notices that the people he had been greeting are not keen to communicate with him. tell the students that to build relationships at work. they initiate conflicts and try to prove their point of view. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. Competing: People with this style actively participate in a conflict.in the corridor or in the office library. After going through the preceding case study. Samuel notices Robert making friends with people from different teams and departments. being preoccupied with thoughts about work. Accommodating: People with this style participate in a conflict but do not get affected by the result. Tell the students that avoiding such situations is not always helpful. As a result. They don't fight over their point of view but try to settle the conflict within themselves. Samuel decides that he will make an attempt to meet other people as well. he forgets to greet them at times. Ask them to learn about the following conflicting styles and select their style: Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation.they explain company policies to him and help him get accustomed to the office environment. Compromising: People with this style participate in a conflict in a reconciling manner. Robert gets assistance from these same people . Samuel is appreciated for being serious about his work from day one. ©NIIT Coordinator Guide – Personality Development Programme . They tend to adapt to the scene that seems to be suitable for the whole team. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort.
Leads to creative solutions. Practices Hindering Teamwork A team suffers when its members: Blame each other for failures. Recognition and support for individual differences. Do not share information. concern.The Difference Between a Group and a Team A group turns into a team when its members begin to have: Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork: Motivates individuals. Mutual cooperation and conflict resolution. Extracts the best out of the individuals. Do not listen to others' ideas and opinions. Give priority to their tasks over the team tasks. Recognition and reward for team efforts. Sound leadership. and trust. Offer support and motivation on the basis of personal likes and dislikes. Active contribution by all members. ©NIIT Coordinator Guide – Personality Development Programme . Mutual support. Provision for review and feedback on individual as well as team performance. Practices Aiding Teamwork Good teamwork requires: Agreed-upon goals and clear objectives. Do not give their opinions. Are not open to giving and receiving feedback. Clearly established procedures.II 46 .
Ask questions and paraphrase. tell them that possessing effective communication skills is a prerequisite for personality development. Listening is not the same as hearing. the client is worried that the deadline cannot be met. Jack presents the first version to the client. ask the students to: Control external and internal distractions. After two weeks. newspapers. Ask them to read books. Instruct the students to create their own personality portrait. bright. Make sure that the students maintain a list of the new words they come across each day. Familiarity with a specific language might not be enough. because writing is also important along with speaking and listening. the training course looks more appropriate for undergraduates instead of office executives. The project had to be completed within a month. it is the first step toward comprehension.SPEC IF IC IN PU T S: P A R T . he makes all the preparations for the meeting. The client is pleased to meet Jack because he appears to be enthusiastic. Jack briefs his team. and magazines. Before the meeting. and logical thinking are equally important in ensuring effective communication. The client is very upset because the work does not match the requirements at all. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. instruct the students to take notes while watching television. Explain that factors such as courage. the students have learned to: Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. Ask the students of possible reasons why Jack and his team blundered. confidence. Now. Give the students a list of words and ask them to frame sentences by using those words in different contexts. it involves interpreting and understanding. To improve their listening skills.II 47 . Take notes. Tell the students that if they have good communication skills. . This will help them in improving their communication skills and vocabulary. Avoid making any interruptions. Tell the students that listening carefully is one of the most important aspects of communication. ask them to write on any topic of their choice. Also. This will help them build up their confidence. It will also prepare the students to participate in group discussions and interviews. The client wants Jack to create an IT training course for office executives. they will have more opportunities to succeed in life.II Chapter One Objectives In this chapter. The client feels that Jack is the right person to handle the project. This exercise can help in building a strong vocabulary. and they work hard for two weeks. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. listening to the radio or lectures. Listen actively. ©NIIT Coordinator Guide – Personality Development Programme . tell them to present their views on the topic.CH A PT ER . To improve their listening skills. Almost three quarters of the communication process involves listening. and interested. Give the students an exercise on passage reading so that they can work on their reading habits. you can: Introduce the topic by explaining the importance of communication skills in the modern world. Carry forward the discussion stating that: Listening is the most powerful tool of communication. In addition. Then. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. Identify key points.
II 48 . understanding. if any. Exchange information: Ask for and supply relevant facts and information to the caller. Purpose of the call. Telephone Manners While speaking on the phone. Sit straight and breathe deeply. So. Composure: Remain calm while handling aggressive. Be unprejudiced. Identify the caller: Ask for the name of the caller. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. Requirements for future action. There are certain desirable procedures and protocols for using the telephone. rude. Details of the person who received the call. professional. and friendly. Attitude: Be courteous. End the call: Summarize the conversation and end the call on a pleasant note. Watch for nonverbal cues. helpful. you need to consider the following elements: Voice: Your voice reflects your mood and state of mind. Contact number of the caller. Speed: Speak slowly. Details of the caller. Ask questions from self. Language: Use simple and straightforward language. or agitated callers. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. Receiving a Call There are five main steps in the process of receiving a call: Greet the caller: Greet the caller and introduce yourself. take care of how you sound. Clarity: Express your words clearly. This attitude is reflected in your voice. Body language: Smile before making a call. An effective message includes: Date and time of the call. ©NIIT Coordinator Guide – Personality Development Programme . Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. Time for returning the call. and messages are taken when you receive a call for another person.
Language skills denote the person's subjective knowledge. A person should be quick in reasoning and thinking. and the vocabulary. students prefer teachers who are jovial and lively. Listening to news on the radio: Listening is the best way to improve the communication skills. Communication skills are necessary for a person to express his or her views in any situation. For example. Communication can be improved by practicing certain activities on a daily basis. This adds value to the communication skills. Presence of mind helps a person think in a logical manner. Logical thought process: Good communication also includes a logical thought process activity. How can communication skills be improved? Ans. The best way to improve vocabulary is to learn new words in different contexts. 2. you need to participate in group discussions and personal interviews after you clear the entrance exam. Give any three reasons why it is important to improve communication skills? Ans. ©NIIT Coordinator Guide – Personality Development Programme . If you want to pursue higher studies. The following activities can help a person improve his or her communication skills. whereas communication skills involve the presentation of the subjective knowledge to the outside world. Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. For example. Both set of skills are required. It is necessary to speak in a variety of situations. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability. This will make you more confident and comfortable with spoken language. Developing a sense of humor: Sense of humor is another aspect that helps the communication process. Solutions to Check your Progress 2 1. The difference between language skills and communication skills lies in the presentation of your ideas. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. general awareness. For example. a person can have good language skills but may not be able to express his views to a group of people. you can concentrate on the words being pronounced by the newsreader. while listening to the radio. What is the difference between language skills and communication skills? Ans.Solutions to Chapter One Questions Solutions to Check your Progress 1 1. The three reasons are: Communication skills are required to express our views to others.II 49 . One can acquire communication skills only by practice. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge.
To give something to someone. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. Balance Meaning: 1. He noticed a conflict in the dates of the two meetings. A failure to work or be successful. time. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. Meaning: 2. Solutions to Section 1. Sentence: Issue Meaning: 1. An incompatibility of dates or events. A subject or problem that people are thinking and talking about. He is pursuing MCA from a recognized university. Sentence: Pursue Meaning: 1. at all times c. and breakdown.II 50 . A state where things are of equal weight or force. To follow someone or something. To be engaged in (a vocation or hobby. or money. All oceans water is the same shade of blue a. To give several things equal amounts of information.5 Passage 1 48. Communication is a skill and can be improved upon only by practice. Meaning: 2. Meaning: 2. hardly ever d. Ans. Write two sentences by using each of the following words in two different meanings: balance. issues. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . Sentence: My car had a breakdown in the middle of the road. An active disagreement between people with opposing opinions or principles. Sentence: Breakdown Meaning: 1. Sentence: There was a lot of conflict between him and his father.that's just a side issue. Sentence: The rate of muscle protein breakdown was assessed. Division of something into smaller parts. Sentence: The old lady had to hold the railings to keep her balance. Sentence: Don't worry about who will do it. issue. Solutions to Check your Progress 3 1. It is the ability to express our views and understand others' views. Can communication skills be developed by reading books on 'communication skills'? Why? Ans. Communication skills are the skills that enable a person to convey information so that it is received and understood well. conflict. Solutions to Check your Progress 4 1. pursue. in all places b. What are communication skills? Ans. Meaning: 2.3. The English book is issued in your name. Meaning: 2. There are still balance payments due on him. Sentence: The car was pursued by helicopters. so that a situation is successful. for example) Sentence: Conflict Meaning: 1.
x. Ans. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . z. Ans. p. b. b. s. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. continual scolding is not harmful to the child dd. microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. One inference that can be drawn from this passage is that cc. The main idea of this passage is q. The main idea of this passage is that u. c. red pigments in coastal waters k. Ans. The social development of a child can be affected by y. w. c. n. d. v. children develop socially. reflected light and yellow pigment from plant life Ans. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. b. h. reflected light and yellow pigment from plant life 4. o. at all times d. bb. Green water near coastlines is almost always caused by i. Ans. infantile pleasures habits infantile pleasures patterns the number of siblings 3. aa. t. blue pigment l. a. Ans.II 51 . Phytoplankton are m. Blue light is e. g.Ans. f. r. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. sand color j.
c. mm. Where does the passage say the only child learns his social lessons? gg. b. incur personality and behavioral changes. hh. Ans. rr. All of the above Home and school Playground and classroom Playground and home All of the above 5. nn. qq.ee. d. c. Home life and the people who live with the child affect his development kk.II 52 . continual scolding does not affect physical development ff. Totally Passage 3 1. ll. ii. Ans. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes. Ans. continual scolding has adverse effects on the disciplinarian Ans. continual scolding inhibits healthy social development 4. pp. This passage implies that victims of Alzheimer's disease may oo. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme . jj.
b. which was already asked ggg. a person with Alzheimer's disease might not be able to eee. drive a car Ans. a. In the passage. long-term care 5. there is no cure ddd. Ans. c.II 53 . Symptoms of Alzheimer's disease include ss. bed rest bbb. hospitalization ccc. remember the answer to a question. "debilitating" means ww. to make feeble to make feeble capability to strengthen stamina 4. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3. remember the answer to a question.2. The cure for Alzheimer's disease is aaa. xx. zz. Ans. vv. remain awake hhh. yy. walk fff. which was already asked ©NIIT Coordinator Guide – Personality Development Programme . According to the passage. d. long-term care Ans. uu. tt.
ask them to answer the questions given in the relevant exercise. After lunch. The lady just looked away when Sheila asked her why she was not married. Sheila asked one of the middle-aged ladies what her husband did. one learns that before you interact with a foreign client. race. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. Ronald agreed. Explain how spoken English is different from written English. to initiate small talk. color. This will help them in improving communication skills and gaining confidence. Sheila asked whether they could ‘prepone’ the meeting. Tell the students that spoken English should be free from grammatical mistakes. However. you need to: Determine the degree of formality practiced at the workplace in the client's country. A desire to learn is a must. Tell the students to speak English on a regular basis to improve their conversation skills. ©NIIT Coordinator Guide – Personality Development Programme . He raised his eyebrows and looked at his colleagues in an embarrassed manner.Chapter Two Objectives In this chapter. Explain the different features of spoken English. Avoid the local language. Then. Ronald looked puzzled and asked what she meant. you can use the following approach: Initiate a classroom session by explaining the basic components of communication skills in a conversation. This will help them in improving their conversation skills. a client. etc. Avoid discussing sensitive issues such as politics. the students have learned to: Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. This will motivate the students and help them improve their vocabulary. Arrange group discussions and presentations for the students and ask them to get actively involved in these. Find out if it is acceptable to give or receive gifts. During lunch. Use English or the client's language. It was decided that they should meet again after two days. Gestures and body movements can be perceived differently in different countries. These should not be perceived as bribe. she felt it was inappropriate and addressed him as Mr. When they met. Ensure appropriate body language. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. When interacting with foreign clients. After analyzing the preceding case study. She said she wasn't married.II 54 . the meeting continued. Smith. it is important to know about their culture and work ethics. Ronald asked her to address him by his first name. Tell them the difference between intentional learning and incidental learning. Sheila gave Ronald a silver Ganesha as a gift. Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. After the second meeting. Give students reading exercises such as passages that contain conversations involving two or more people.
Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. and formatting. clear voice. spoken English is not difficult. The speaker should not speak too fast. The different features of spoken English are: The speaker should be able to speak clear English so that the listener is able to understand it. It is important to learn it to pursue further studies abroad. it will help create a very good impression about the organization. What are the different features of spoken English? Ans. jjj. punctuation. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. Ans. and connecting with the audience. Your body language must be an additional support to ensure effective communication. such as attending interviews and conducting presentations. Knowledge of the English language is of great importance because of the following reasons: It is useful to get a good job. so that others get bored. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. Solution to section 2.3 (a) 1. Care should be taken to speak slowly and use the correct grammar and pronunciation. Writing English is difficult because you also need to worry about elements such as spellings.II 55 . incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme . The speaker should pronounce the word correctly. Your presentation should be crisp and effective. 2. so that others cannot understand.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. It is important to know English in order to try for a job in other countries. Is spoken English difficult. Tell them to improve upon their weaknesses by working on the following points: You should always speak politely with other members of the organization. No. lll. 4. It is necessary for social prestige and respect. or too slow. Practice enhances the confidence level and improves effectiveness. The speaker should use appropriate words or vocabulary. You should be confident about the topic. Many of us are not able to speak English because of lack of practice. he is practicing iii. Name any four reasons why English is important to us. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. It is easier as compared to writing. Why do many of us find it difficult to speak in English? Ans. You should always establish good eye contact with the audience. The passage implies that if a student studies for an exam. The seminar must be impressive in terms of content and presentation style. They are also important for success in different professional situations. kkk. Why? Ans. 3.
II 56 . The question asked by the professor was such that Hans had no idea of it. false or unknown. impulsion 3. uuu. neglect ppp. impulsion Ans. According to the passage. Einstein thought that they were in trouble. a. False vvv. unmotivated sss. in order to learn by intentional learning. Highly motivated Solution to section 2.Ans. In the passage "motivation" means mmm. (True/False/Unknown) Ans. a. incidental learning 2. in need of learning Ans. As Hans listened to the lecture of Einstein. d. When the professor had asked a difficult question. dread nnn. Highly motivated rrr. he understood it well (True/False/Unknown) Ans. Say whether the following statements are true. tired of learning ttt. True ©NIIT Coordinator Guide – Personality Development Programme . True www. repulsion ooo. one must be qqq. (True/False/Unknown) Ans.3 (b) 1.
sense of humor Ans. Which of the following qualities made him a great scientist? cccc. and joined in the applause at the end. (True/False/Unknown) Ans. Einstein was tired and was not in a position to deliver a lecture. Hans performed well. g. Ans. They left the university with Hans driving. False 2. What did Einstein study? Ans. interest in space travel eeee. b. Why did Hans give lecture in place of Einstein? Ans. False yyy. modesty dddd. space travel. Hans delivered a lecture in place of Einstein. Answer the following in a phrase or sentence each. true f. curiosity ffff. These words were first spoken by Einstein (True/False/Unknown) Ans. and television. c. i. "It is a pleasure to drive a genius like you".II 57 . true Ans. sense of humor h. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. What kind of story is this? zzz.xxx. So. Yes. interest in space travel d. fictional aaaa. 49. Amusing bbbb. Einstein studied Science. He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy.” ©NIIT Coordinator Guide – Personality Development Programme . Did Hans perform well? Pick out words from the story in support of your answer.
Alfred. William Gilbert Grace had a splendid physique. In what aspect.346 runs and also completed his hundredth first class century. had presence of mind jjjj. o. n. had memorized Einstein's lecture iiii. impersonated Einstein hhhh. He held the record for the highest individual score for many years. What happened to him? Ans. William was actively engaged in first class cricket. had presence of mind (Because the passage for the below section is not available in the Student Guide. In addition. it was so easy that even his driver could answer it. In that year. Dr. m. did not let Einstein down Ans. 6 feet and 2 inches in height. k. How did he consider cricket? Ans. he chose cricket for a profession. he was a fast bowler. l. M. he scored 2. Grace scored nearly 55000 runs with an average of 43 runs per match. Einstein called Hans a genius because he: gggg. He was sixty-seven years old. What is the record of Grace as a batsman and bowler? Ans. In fact. William Grace found himself in an atmosphere charged with cricket. What was Hans's reply to the question of the professor? Ans. He was about 70 kg in weight. and E. Grace's career was 1895. The most remarkable year for Dr. His father and uncles were enthusiastic about the game as his elder brothers Henry. William Grace died on October 25. He was enthusiastic about cricket from the tender age of six. the answers have been researched by using the Internet. He belonged to a family with a cricket background.j. He had an attack of cerebral hemorrhage a few days before his death. ©NIIT Coordinator Guide – Personality Development Programme . They also were cricket players. William Gilbert Grace was the greatest and most attractive personality in cricket. should the credit go to Grace regarding the game of cricket? Ans. Describe the physical appearance of William Gilbert Grace in a line or two.II 58 . Hans laughed and replied to the professor that the question was not at all difficult. Ans. He was a tall man. He was the first one to score a triple century in first class cricket. c. He received a testimonial and a letter of congratulation from the Prince of Wales. 1915. Although he was a doctor. His highest score in tests was 344 runs. He scored 100 runs or more on 121 occasions.) Solutions 50. Grace. He had an attractive personality with strong features and long black beard.
4 The sentences given below are examples of sentences with common errors. Ans. He discusses politics. 4. My sister is getting her ears bored this evening. Doesn’t she? 5. Identify the error and correct the same. Ans. 1. She sings well. Rain is coming very heavily. He has not given his final exams yet. Sugar is available for free in the market. 6.II 59 . Ans. He couldn't cope up with the class. He discusses about politics Ans. Ans.Solution to Section 2. 3. ©NIIT Coordinator Guide – Personality Development Programme . Can you describe about that picture? Ans. Isn't it? Ans. Ans. 9. 8. Can you describe that picture? 7. They sings very well. Sugar is available freely in the market Ans. He has not yet appeared for his final exams. He couldn’t stay with the class. They sing very well. My sister is getting her ears pierced this evening. 2. She sings well. It is raining very heavily.
The teacher is giving a lecture. The teacher is delivering a lecture. Ans. ©NIIT Coordinator Guide – Personality Development Programme .II 60 .10.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. To become a good professional. you can use the following approach: Initiate a classroom session by defining writing skills. 53. Writing includes several other fields or subskills. Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. and using correct grammar. 60. I am a fan of France Gall. 55. 58. Although IT professionals do not emphasize on the use of grammar. Sting is a _______ (marvelous) singer. Explain to them the importance of good writing skills. He broke the news to her _______ (gentle). My father drives ________ (slow). 52. you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations.II 61 . My old car broke down yesterday. Then. Correct usage of grammar. Ask the students to write their views on improving writing skills. Explain to the students the importance of proper grammatical usage while writing a document. He ______ (seldom) exceeds 40 mph. using simple and appropriate words. Ask them to redraft their document according to that checklist. There was a _______(sudden) increase in sales. she's got _______ (beautiful) songs as well. Tell the students about subskills such as using the correct sequence of words in a sentence. The subskills are: Right order of words in a sentence. Writing needs a lot of practice. You cannot acquire good writing skills in one attempt. 54. it is important for them to learn correct grammar. Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. I hope it can be mended _____ (cheap). Appropriate choice of vocabulary. My dog is very ________ (silent). Out of all the subskills. Discuss their views and share with them the various ways in which they can improve their writing skills. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. Explain the importance of redrafting a document. the students have learned to: Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. "I particularly like all these _______(bright) colors in your paintings". Proper usage of punctuation marks. correct grammar usage is an important and basic subskill of writing. 56. Jimmy has got a ________ (tremendous) collection of stones. Ice-cream sales rose ________ (steep) last August. She not only sings _______(beautiful). For example. Provide the students with a checklist to help them redraft documents. It _______(rare) barks. Proper format. 59. Introduce the features of good writing skills. Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. Right order of sentences in a paragraph. such as preparing presentations. This will help them in various tasks. ask them to do the following exercise. he whispered _______ (soft). Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. 57.Chapter Three Objectives In this chapter.
Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. Style. 6.II 62 . It also helps to ensure that the sentences are able to convey the complete meaning. 11. such as but. 1. Discuss the importance of each one of them. and which. to combine sentences. Then. What are the differences between the language of speech and the language of writing? Ans. Mention the different subskills in writing. 2. 2. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document. that. format. 5. give them the following checklist for evaluating their report: S. Grammar: Helps to ensure that the document is grammatically correct. 3. ©NIIT Coordinator Guide – Personality Development Programme . words. The differences between the language of speech and the language of writing are: The language of speech consists mostly of broken utterances.Ask students to prepare a report on any topic. Coherence: Helps to identify the appropriate usage of connectors. 12. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. 10. The different subskills in writing are: Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence.6 1. No. 7. whereas the language of writing consists mainly of complete sentences. 8. 9. Ans. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. and phrases. Sections 3. 4. Cohesion: Helps to identify the completeness of a sentence or a paragraph.
In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.
3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.
4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:
Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.
5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.
6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.
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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.
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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:
Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.
Certain steps that can help an individual in improving his writing skills are:
Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar
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Share tips to help them overcome these problems and improve their letter writing. Explain to students the differences between formal and the informal letters. if any. content. Explain to them the importance of layout and format of a letter. whereas. Correct: When I came home. as given in the Additional Inputs section. such as coherence and cohesion. consequently. Tell the students about the importance of grammatical accuracy while writing. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. Correct: He threw it out of the window. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. and on the other hand. Introduce letter writing to the students. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. Instruct the students to use appropriate vocabulary and correct punctuation. Instruct the students to identify the features of a good paragraph. such as first of all. Provide the students with a sample letter. Introduce the students to paragraph writing. you can use the following approach: Initiate a classroom session by giving a brief introduction on writing skills. language. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. Correct: There are many reasons why I can't help you. For this. Explain to them the importance of linking devices in a paragraph. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. the students have learned to: Write paragraphs Write letters Focus Areas To conduct this session. I would do it now.II 66 . List the restrictions imposed when writing formal letters. explain to the students the use of various linking words and phrases. I will do it tomorrow. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . format. Discuss the problems they may face.Chapter Four Objectives In this chapter. the children still didn't finish dinner. You can discuss some of the errors that the students generally make while writing. Instruct them to identify the layout. I would have done it yesterday.Verb Agreement Incorrect: There is many reasons why I can't help you. In addition. discuss the tips to achieve coherence and cohesion in a paragraph. and length of the letter. Present: If I had time. Discuss the importance of organization of the body of the letter. and organizational pattern of a letter. Errors in Tense formation Incorrect: He throwed it out the window. In addition. Instruct the students to write letters on specific topics to check their progress. the children still hadn't finished dinner. Past: If I had time. Discuss the guidelines for letter writing. Explain to the students the shortcomings in their paragraph writing. Errors in Subject . Explain to them what paragraphs are and why are they required. Errors in Conditional Sentences Future: If I have time. Also. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are: Errors in Verb Tense Incorrect: When I came home. based on format.
whether it is formal or informal. this one is best. Make sure the correct form has been used. the less time you have for reading. Alice. For example. you will get better. Correct: Everyone on the project has to attend the meeting. Incorrect: That is the most important of any other reason. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. Correct: The busier you become. Incorrect: Of the two books. the better you will get. Guidelines for Writing Letters Use the following tips to write a letter: Identify the nature of letter. Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well. Correct: John is absent. Incorrect: The busier you become. (How easy?) Most adverbs are formed by adding -ly to the adjective. Alice. Example: She cooks well. it should be informal. and I . Correct: Texas is bigger than any other state in the United States. Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English: Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. Correct: The more you practice. Incorrect: Texas is bigger than any state in the United States.Fred. Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. check if the correct form has been used. Correct: She looked very good. but a few of the class is here. Jane. If you are applying for a job in an organization. Incorrect: Everyone on the project have to attend the meeting. Errors of Illogical Comparatives Check comparisons to make sure they make sense.II 67 . (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. (How does she cook?) This exercise is relatively easy.Fred. Correct: Of the two books. Correct: That is the most important reason. it should be formal. An adjective describes a noun and answers the ‘what kind’ question. but a few of the class are here. this one is better. Jane.were late. Incorrect: The more you practice. ©NIIT Coordinator Guide – Personality Development Programme . Example: She is a good cook. Correct: All of us .were late. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. if you are writing a letter to your relative. lesser time you have for reading. Correct: The young man writes badly.Object Incorrect: All of us . Errors in Pronoun Subject . and me . Errors in Parallel Comparisons In parallel comparisons.
II 68 . This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. If you are writing an informal letter. you can use abbreviations and symbols. Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages: Clarity: • • • • • • • Use an appropriate subject line. Closing: It includes the conclusion or the summary of the message. The following parts are included in the body of the letter: • • The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. The organization of the body of the letter is also very important. Identify an appropriate length for the letter. Security and privacy: • • • Use the 'Bcc' field for multiple recipients. do not use abbreviations and symbols. Avoid using angry or offensive language. The header contains the recipients' addresses. Proofread and check spellings before sending the message. Use business English. if you are writing a formal letter. Avoid describing highly confidential issues. ©NIIT Coordinator Guide – Personality Development Programme . The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. Use standard font and color. For example. Use an appropriate greeting. while the body comprises the main message. The header of the e-mail message contains the following fields: 'To' field: The recipients' e-mail IDs are written here. 'Cc' field: 'Cc' stands for carbon copy. formal letters should be precise and to the point. E-mail etiquette: • • Do not use letters in uppercase. Avoid describing legal or controversial issues. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. Ask the students to draft a letter and then assess their progress based on the following parameters: Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. 'Bcc' field: 'Bcc' stands for blind carbon copy. For example. Detailing: This is the actual content or body of the message. Identify the nature of language and style to be used in the letter. The layout of the letter makes the first impression on the receiver of the letter. Quote accurate data/facts. Keep the message short and simple.
• • • • Avoid sending spam or unsolicited mass mails. Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. What is a paragraph? Ans. b. A Paragraph is a group of sentences. and sarcasm. and personal complaints about coworkers.II 69 . It is used to arrange content into small. conflicts. Do not send e-mail messages to discuss confidential matters such as disciplinary action. easily readable bits. acronyms. jokes. What is a topic sentence? Why it is important? Ans. Avoid using chat language. ©NIIT Coordinator Guide – Personality Development Programme . It is important because all the sentences in the paragraph are directly related to it. Avoid humor. A topic sentence is the sentence in a paragraph that explains the main idea. A paragraph revolves around one main idea. and emotions.
They prepare many traditional foods such as turkey. Linking devices are words or phrases that are used to connect two or more sentences. 2. It is an important feature of paragraph writing. They are similar in some respects but differ in others. sweet potatoes and cranberry sauce. sweet potatoes and cranberry sauce. In both email and post. a mixture of bread and spices. The content that is sent or received may be formal or informal. In my family everyone brings a special dish for the thanksgiving meal. It is also an important feature of paragraph writing. and at least four pies. What is coherence? How is coherence achieved in a paragraph? Ans. Later. My aunt bakes a turkey and fills it with stuffing. For example. 65. 66. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph. 61. salads. My relatives also make vegetables. However. Ans. 2. and at least four pies. The sentences should be arranged in the following order: 1. What are linking devices? Why are they important? Ans. 64. depending on the distance and the quantity of information being communicated. The receiver can use the information sent by e-mail and can manage the data easily. Sending mails by post may be expensive. ©NIIT Coordinator Guide – Personality Development Programme . the information received can be forwarded to another destination with some addition in the content. the speed at which e-mail is transferred from one place to another is much faster than post. 5. 67. They help establish a relationship between two sentences.c. Solutions to Section 4. My aunt bakes a turkey and fills it with stuffing. salads. e. On this day the Americans remember the first thanksgiving feast of the early American colonists. 63.5. E-mail and Post are similar in some respects but different in others Ans. 62. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. large information can be sent from one place to another. d. My relatives also make vegetables. and whereas. Everyone eats more than usual. a mixture of bread and spices. Cohesion means unity of thought. 6.1 Write paragraphs on the following topics: 1.II 70 . Thanks giving is a family celebration. e-mails are free of cost but post is not. 4. and at the end of the day we are as stuffed (full) as the turkey. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. Everyone eats more than usual. on the other hand. In my family everyone brings a special dish for the thanksgiving meal. Examples of linking devices are first of all. Thanks giving is a family celebration. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. and at the end of the day we are as stuffed (full) as the turkey. E-mail and post are different means of communication. On this day the Americans remember the first thanksgiving feast of the early American colonists. They prepare many traditional foods such as turkey. 3. In addition. Coherence means logicality. This organization of data is not possible in the case of post. 7. What is cohesion? Why is cohesion important in a paragraph? Ans.
5. there is direct one-to-one interaction. 7. Post and fax are different in several respects. To send a fax. E-mail and Telephone differ in many ways Ans. Both e-mail and the telephone are means of communication but differ in many ways. which can be transmitted over the line. Ans. The telephone and fax are similar to each other in many aspects. because of its speed and broadcasting ability. Fax also converts messages into electric signals that can travel through telephone lines.5. City Public School R. A message sent through post is delivered to the receiver in many days. Solutions to Section 4. E-mail can carry files in the form of attachments. you need a fax number to identify the fax machine at the receiver's end.2. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . Post and Fax are different in many respects Ans. 3. The telephone and post are different means of communication. In a telephonic conversation. e-mails enable us to send large amounts of data and stored it for future reference. post allows you to send and receive a large quantity of information. In addition. Email is preferable for many reasons Ans. The telephone converts sound signals into electric signals. It is very easy to manage data because e-mail enables you to send the same information to different users easily. The transmission speed of the telephone is very high as compared to the transmission speed of post. Both telephone and fax use telephone lines to send and receive messages. E-mail is a much better medium of communication in comparison with other transmission methods. which is not possible in the case of telephone. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. E-mail allows various users to send large amounts of information to the other users. Fax is very different from an email Ans. In telephonic communication. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. In contrast. The usage of telephone is more convenient as compared to e-mail. Telephone and fax share certain common features Ans. A message sent through post needs a postal address to reach its destination 4. persons can only read the messages written by the sender. Post provides simple communication.K. 6. Both fax and e-mail are modern means of communication but are different from each other is several aspects. whereas a message sent through fax is delivered within a few minutes. Electronic communication. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. However. In e-mail. the person can hear the voice of the other person whereas in post. Telephone communication is entirely different from that of a post Ans. They both provide a moderate level of security. data can be managed more easily in e-mail. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. However. e-mail can be shared among various users efficiently and effectively. Post is cheaper but slower than fax. whereas fax provides electronic communication. The transmission speed for both is very high. Both fax and telephone provide a number that is necessary for the user to send the message to the destination.2 1. Two fax machines are required to send and receive messages. the transmission speed is slow as compared to fax.II 71 . Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form.
colonies like Nandnagri. Thanking you. I am James. inhabited mostly by low-income groups. school leader of the City Public School. There are certain parts of New Delhi. Ans. Supply of water is very irregular and inadequate. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. Due to nonavailability of pure drinking water. In contrast. Your presence shall be a source of inspiration to the students. These are areas where VIPs and the rich reside. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. Delhi. spacious. Yours faithfully. are left to rot and stink. Heaps of dirt keeps lying on the streets. I hope you be able to spare some precious time from your busy schedule and grace the occasion.The District Collector Delhi Subject: School Annual Function invitation Sir. The residents fear outbreak of diseases anytime. and greener due to regular maintenance. south Delhi. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. The drains are open and keep overflowing with garbage and dirt. Our school is going to hold an annual function on 25th Sep. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. Our principal will preside over the function. The Principal will read out the annual report highlighting the achievements of the school in academics and sports. It is unfortunate that the Municipal Corporation. James School Leader 2. 2005. It will be a privilege for us to have you as our chief guest for the annual function. particularly.II 72 . the residents have become easy victims of water-borne diseases. is not paying equal attention in providing civic amenities to the residents of different parts of the city. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . which are more cleaner.
had appeared in the B. I request you to ask the concerned staff to send my certificate as soon as possible. which belongs to Parul of B. Unfortunately.Sc. IT (II) year examination. I have received the certificates for Roll Number 134567. I have submitted Parul Sharma's certificate in the university office. a student of XYZ College. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi. Adhiraj Singh B.Sc. IT (I) year.Sc. My roll number is 0234567. Yours faithfully. I am facing a great amount of inconvenience due to the nonavailability of my certificates. Subject: Received wrong set of certificates Sir. I.3. Ans. Adhiraj Singh. IT (II) year Roll No. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones. 0234567 ©NIIT Coordinator Guide – Personality Development Programme .II 73 .
. The first few days are tough. This is the first time you have been staying away from home. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B. I need to purchase stationery. I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. course in Faridabad.000/-. as we would have enjoyed our college life as we enjoyed our school days. Yours affectionately. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. I came to know from your brother that you are staying in a hostel. I can’t wait to meet you during the upcoming vacations. How are you? I hope all of you are doing well at home. Rest is fine here and please do reply as soon as possible. Mata Gujri Hostel Balawala Dehradun 14 sep. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons.II 74 . You will be glad to know that the results of the annual examination are out and I have passed with distinction. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari. 2005 My dear Dad. course. My new session will be starting in the month of April. 2. please do come and meet me. Do take good care of yourself. But I really wish we were in the same college. John ©NIIT Coordinator Guide – Personality Development Programme . I have made a few friends. Ans.4. XYZ 5. Yours lovingly. I need to buy certain books and submit the fees for the new session. Ans. Hope you are doing fine. For this. I will be able to meet all my requirements if you can send me Rs. Fortunately. Firstly.E. In addition. In case you get time. so you must be feeling homesick. Our session has started and I too am trying to adjust to the new life. Imagine you are staying in a hostel.E. This would have made lot of difference.
Tell the students that effective reading can be understood as a scientific process that involves: Skimming and scanning. Explain the difference between direct and indirect speech while reading. This process is known as scanning. This skill is utilized more than the other communication skills of writing and speaking. underlines. Understanding nonverbal signals. ©NIIT Coordinator Guide – Personality Development Programme . and asking questions. Tell them how reading improves one's perception and develops the thinking process. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. However. After skimming. ask them to attempt the relevant questions.Chapter Five Objectives In this chapter. Ask the students to take a reading ability test by reading the comprehension given in Section 5. Understanding the text structure. Explain the importance of reading and how it can improve one’s personality. Explain to the students that reading involves comprehending and understanding a written document. Explain to the students. Discuss what is reading and what are the various types of reading. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section.II 75 . the students have learned to: Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. It also involves drawing inferences. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. and various layout features. Tell the students that reading refers to the ability of understanding any written language and is central to any profession. the students should be able to understand the purpose and general content of the text. the benefits of the ability to read well. Then. making comparisons. the students should read the complete text slowly and carefully to identify the relevant information. you can use the following approach: Initiate a classroom discussion by explaining the importance of reading in our daily lives. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. In this process. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas. bold typeface. Anticipating and determining the meaning of words. These include elements such as fonts. they can go for surface level reading when reading for pleasure.4. italics. they should also concentrate on nonverbal signals. Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. Understanding the paragraph structure. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time.
or an explanation of a particular section or chapter. Captions: Represent comments on figures. explanations. The conclusion part puts the subject matter in the right perspective. between that word and a word that is familiar to them. Determining the relation: Understand the relation. and summary. which can also be used within a paragraph.II 76 . Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. Determining the function of the word: Understand the function of the word in the sentence. an introduction. and other supporting evidences. or an adverb. each paragraph can have its own subtitle. or section. Each paragraph deals with one aspect of the subject. Understanding the Structure of Text The structure of a text consists of various parts. chapter. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. paragraphs contain between 75 to 150 words. Most texts start with a title and sometimes a subtitle. how is it related to the other words in the sentence. if any. that is. paragraphs. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. examples. or section. On an average. details. The heading indicates the subject matter being discussed in a particular document. Figures: Represent pictorial representation of an idea or a concept. Subheading: Presents a brief summary. It is an important part of communication. an adjective. such as title. page. What is reading? Ans. The number of sentences and words in a paragraph depends on the subject. ©NIIT Coordinator Guide – Personality Development Programme . Paragraphs are linked in a logical way by link words. To anticipate the meaning of a word. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. therefore. The second part: Consists of sentences that develop the main idea of the paragraph. the students should look for the following clues and indications: Determining the word class: Understand if the word is a verb. Reading means understanding text. a noun. These sentences may contain arguments. A paragraph consists of the following parts: The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences. The introduction part mostly informs the reader about the content of the document.These layout features are: Heading: Refers to the title at the top of a document.
Loud reading seldom leads to understanding the content. Who.II 77 . Ans. B ©NIIT Coordinator Guide – Personality Development Programme . Who will be able to make the best of the opportunities? Ans. Reading has many advantages. 4. refer to? Ans. Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. Reading is done for a variety of purposes. Usually. Reading is of two types. To help students determine what to read and how to read.2. interpretation. it is not considered as reading. So. 3. surface level reading and deeper level reading. To encourage students develop a reading habit. according to the author. The two purposes of this lecture are: Ans. learning a subject. 2. Reading is an important communication skill. 4. What does the phrase. we make notes. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities. Solutions to Check your Progress 2 1. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. and seeking pleasure. They are: Ans. What are the different kinds of reading? Ans. "make the best of the opportunities". 3. Why is reading important? Ans. such as preparing for examinations. 5. Reading is important to understand any piece of text. Ans. 6. Surface level reading is done mainly for pleasure. and critical evaluation of the relevant content. Why is loud reading not 'reading'? Ans. Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. gaining information. Deeper level reading involves concept forming.
9. Refer to Unit 7. Reading a novel helps us to develop a wider area of perception and a coherent thought process. magazines. Do you agree with the view. Yes.Presentation and Public Speaking. you will be able to write more impressively. reading is a must. Indians have the good opportunity for exposure to the native variety of language. the passage suggests that reading helps to improve writing skills. I do agree with the view that reading helps improve writing skills. Yes. Why? Ans. For writing impressively. We read newspapers. one should have a deeper understanding of the topic and a good vocabulary. We read textbooks and other related books. Does the speaker emphasize the need for exposure to the native variety of English? Ans. 7. 8. 12. Slide2 supports this view. Printed books in the native language are easily available and are within the reach of a common man. We develop concepts. the speaker emphasizes the need for exposure to the native variety of English to non-natives. 11. which leads to an improved personality. This is because getting the reading material in printed manner in the native language is very easy. and a whole lot of other things. For both these requirements.II 78 . Yes.We do not develop concepts. Yes. 10. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. Yes. Why does the speaker say that reading is a good source of entertainment? Ans. Do Indians have a good opportunity for exposure to native variety of language? How? Ans. By developing your reading habits. How does reading a novel improve one's personality? Ans. you can improve your vocabulary. As a result. ©NIIT Coordinator Guide – Personality Development Programme .
yet he was much impressed by Sheik. Reading improves our personality and general awareness.13. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression. 3. ©NIIT Coordinator Guide – Personality Development Programme . Name some material that people need to read on a day-to-day basis? Ans. Which benefit of reading. Why? Ans. What does the speaker suggest to the students to read. is not known to many people? Ans. What did the Sheik advice Mohandas? Ans. Solutions to Check your Progress 3 1.II 79 .. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. people who regularly read newspapers. according to the author. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully.' What was Mohandas against? Ans. The development of thinking processes is a benefit of reading that is not known to most people. the reader will not be able to recall the text when he or she needs it. 15. Can you add to the list? Ans. 16. 'He was not against eating meat. In addition. 'Sheik had a bad reputation. 14. 17. These two aspects help in maintaining good social interaction.. Why should one not read without interest? Ans. Mohandas was impressed by Sheik because he was tall and strong. Mohandas was against telling a lie to his mother.' Why was Mohandas impressed by the Sheik? Ans. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. 2. As a result. Sheik advised Mohandas to eat meat if he wished to grow tall and strong. People should read newspapers and magazines on a day-to-day basis. One should not read without interest because the reader will not be able to understand the piece of text in such a situation.
and wire. Who bought a ticket for Nehru? Ans. Write the letters indicating the six true statements in your answer book. How was the plane made by the Wright Brothers different from the modern planes? Ans. 5. Ans. 3.4. Indians were fighting against the British to gain freedom. Solutions to Check your Progress 6 Read the following sentences. 2. Who was the little girl in the story? Ans. People who had put up the exhibition bought a ticket for Nehru. The Wright brothers made the first aeroplane in 1903. Solutions to Check your Progress 5 1. The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . Against whom were the Indians fighting? For what? Ans. The Congress held a meeting in Kakinada in 1923. These are among the six sentences.II 80 . Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. 2. 3. which are related to the passage. 4. Mohandas stole money to buy cigarettes. canvas. How the experiment was conducted by the Wright Brothers an important event? Ans. which agree with the statements in the passage. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. The experiment conducted by the Wright brothers enabled humans to fly. The little girl in the story was Durgabai. The plane made by the Wright brothers was made up of wood. Solutions to Check your Progress 4 1. What was the important thing the Wright Brothers did in 1903? Ans. The planes of today are made up of Magnalium. What did the Congress do in Kakinada in 1923? Ans. Why did Mohandas have to steal money? Ans.
II 81 .H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech. "Will you please show me the way to Lal Bagh." Ans. Peter asked me to show him the way to Lal Bagh. "Why have you given me only 3 marks for this answer?" Ans. 2. "Did you pay my fee yesterday?" Ans. "We do not go to the computer center from tomorrow. 1. "I hate to go late. The child exclaimed that it was a long snake." Ans. They said. ©NIIT Coordinator Guide – Personality Development Programme . Mary requested me to lift that bag for her. Govind asked me if I had paid his fee the previous day. 3. 4. He admitted that he hates to go late. Mary said. 7. 5. They said that they will not to go to the computer center from the following day. Sita asked me why I had given her only 3 marks for that answer. Sita said. Govind said. "Oh! What a long snake!" Ans." Ans. He said. "Can you kindly lift this bag for me. 6." Ans. Peter said. The child said.
The officer said to his subordinates.4 1. She rued the fact that she had answered all the questions incorrectly in the exam. have an emotional impact upon. also write the other possible meanings for the same word. given as a gift. Burdened psychologically or mentally. "All of you should submit the record notes by tomorrow evening. "What a pity I have answered all the questions wrong in the exam!" Ans. to change location. The teacher ordered all the students to submit the record notes by the following evening. the state of being held in low esteem." Ans. presented. Secondly. The teacher said. express moral judgments. the tangible substance that makes up a physical object. 10. A purposeful or industrious undertaking (especially one that requires effort or boldness). Absent-minded dreaming while awake. dignified manner or conduct. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. given formally or officially. ©NIIT Coordinator Guide – Personality Development Programme . Absence of light or illumination. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. Characteristic of false pride. A period marked by distinctive character or reckoned from a fixed point or event. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. Absence of moral or spiritual values. Solutions to Section 5.8. concerned with worldly rather than spiritual interests. having an exaggerated sense of selfimportance. 9." Ans. Ans. The officer ordered his subordinates to report by 5 o' clock in the morning. relevant information or interconnection.II 82 . She said. Free from emotional agitation or nervous tension. "You should report by 5 o' clock in the morning. proceed.
elevated in nature or style. q. what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. Why was Nehru not able to convey everything that he wanted in his letter? tttt. Completely clear and fine. v.II 83 . which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p. quietly or secretly. and history becomes stirring and epoch-making. A deceptive manoeuvre (especially to avoid capture). The ten multiple choice type comprehension questions covering the entire text are: 69. Letter was not sufficient to convey all his thoughts. and then even simple. to avoid being observed. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. r. x. 3. Ans. s. u. He did not have time to write uuuu. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. wwww. Characterized by absence of emotional agitation.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. w. Ans. Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. ordinary men and women become heroes. 2. Live (in a certain place). wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. vvvv.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. who came to Karnasuvarna. according to Nehru. He was weak. The ten comprehension questions covering the entire text are: 68. t. ©NIIT Coordinator Guide – Personality Development Programme . In prison one cannot write long letters.
Godan ©NIIT Coordinator Guide – Personality Development Programme . y. Indira Gandhi was inspired by the story of: jjjjj. For adventure yyyy. a. For knowledge z. Which is the most famous book of Nehru? rrrrr. to discuss aa. Who started the Russian Revolution? nnnnn. Kamla Nehru iiiii. Napoleon Bonaparte lllll. Lenin ooooo. Lenin dd. c. For touring India Ans. to argue ddddd.Adolf Hitler Ans. c. Jeanne d' Arc cc. Mahatma Gandhi hhhhh. to read Ans. Abraham Lincoln qqqqq. Mussolini ppppp. Sarojini Naidu Ans. Indira Gandhi ggggg. Stalin Ans.Ans. To whom is this letter addressed? fffff. to discuss eeeee. The best way to distinguish between right and wrong is: bbbbb. a. Jeanne d' Arc mmmmm. My Experiments With Truth sssss. The Discovery Of India uuuuu. For knowledge zzzz. Jesus Christ kkkkk. to give sermons ccccc. b. For trade aaaaa. Geetanjali ttttt. Indira Gandhi bb.II 84 . Why did Hiuen Tsang come to India? xxxx. d. Letter was not sufficient to convey all his thoughts.
II 85 . Tihar jail gggggg. Ans. he sent her invaluable advice and his blessings. b. Nainital 4. Her mother ff. Instead of the usual material presents. b. Naini prison. If she ever found herself in doubt. c. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. c. 1917 gg. 1914 Ans. The Discovery Of India ee. and Mahatma Gandhi. 1923 aaaaaa. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. it is evident that Nehru loved his daughter deeply. Naini prison. Nehru himself wwwww. None of these Ans. Write a summary of the letter without losing meaning of the text in about 150 words. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen.Ans. According to Nehru. 1921 cccccc. Write a paragraph on Nehru's love for his daughter based on this letter Ans. 1917 bbbbbb. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. Nainital ffffff. Sarojini Naidu Ans. Like a good father. Bapuji xxxxx. he reaches out to her from the prison through a letter. Nehru reminded Indira of heroes such as Jeanne d’ Arc. Indira Gandhi was born in the year: zzzzz. Where was Nehru imprisoned? dddddd. the best friend of his daughter could be: vvvvv. Her mother yyyyy. On her birthday. Andaman and Nicobar Islands eeeeee. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. she should never do anything in secret as if she had something to fear or hide. 5. Lenin. Through this letter. and told Indira that she should stay inspired by such people and serve her country. ©NIIT Coordinator Guide – Personality Development Programme . Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things.
6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:
This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.
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Chapter Six Objectives In this chapter, the students have learned to:
Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions
Focus Areas To conduct this session, you can use the following approach:
Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:
Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.
After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"
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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:
Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility
Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.
2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.
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Comment on Schwamm as a loving father. The train halted at Saharanpur. The stranger woke up early in the morning. boarded the train. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. Write a critical appreciation of the short story in about 100 words. develops feelings for the little boy and does the same just for the sake of his happiness. and tries to fight it by going and waving back at Schwamm’s son. He loved his child a lot. 6. The happiest person at the end of the story is Schwamm’s son. The story revolves around a small kid. not even a single passenger from the train waved back. The father was keen to make his son happy.II 89 . It tells us how little incidents can make huge changes in our life. Just for his child's sake. 5. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. who regains hope and faith in everything because finally a man waves back at him. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. However. The blind man started talking to the girl in a very friendly manner. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy. Is there any message by the author? Ans. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. and waved his hand in response to the small child. Just to make his child happy. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. Solution to Section 6. who is very sensitive and emotional. Schwamm decides to board the train to wave at his child. The stranger hated children because his wife died while giving birth to their first child. The stranger thought that the kid was the reason for his wife’s death. Schwamm was a very loving and a kind-hearted father. The girl collected her things. Ans. The stranger. 4. he went to a different city to board a train. who dislikes children because of his wife’s death. Why did the stranger hate children? Did he really hate them? How do you know? Ans. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. What is the central idea of this short story. One man. Ans.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train.3. ©NIIT Coordinator Guide – Personality Development Programme . said goodbye and got down at the station. The moral of this story is that determination is as important as taking the initiative to achieve a goal. inspite of his past happenings. subconsciously knows that his belief is baseless. it was not true that the stranger did not like small children at all.
When is the school reopening ? 4. Has Ram paid the telephone bill ? 2. The school is reopening on August 1. Ans. Ans. 1. Did Mary came to school today ? 3. Ram has not paid the telephone bill. Ans. Ans. Mary did not come to school today.5 Convert the following statements into interrogative sentences. Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme . The suicide bombers escaped from the police.II 90 . 2005.Solution to Section 6.
Each slide should contain a maximum of six points. organize the material around the objectives. Tell the students that analysis must be carried out throughout the presentation. After the objectives have been clearly established.Chapter Seven Objectives In this chapter. The content and the style of presentation should match the objectives. brainstorm and collect all the relevant material. The structure of a presentation consists of three parts: Introduction Body Conclusion Introduction In the introduction. or questions to capture the attention of the audience. which helps in modifying the presentation according to the response of the audience. Then. you can take the following approach: Explain the various steps that the students should follow to create a successful presentation. sex. Structure the information properly: The information must have a logical structure and order. you need to: Limit the content to a few key points: The content of the presentation can be chunked into key points. Explain each point adequately: Any point that may be new to the audience should be adequately explained. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. the objective of the presentation needs to be clear. you need to: Capture the attention of the audience: Use jokes. Explain to the students the importance of using visuals in a presentation. Tell the students to use body language as an additional support. the students have learned to: Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. Inform the students about the importance of organizing a presentation. nationality. ©NIIT Coordinator Guide – Personality Development Programme . stories. Body In the body. Explain the importance of body language while delivering a presentation. Discuss the advantages and disadvantages of the various methods of presentation. Discuss the structure of a presentation. Tell the students that further analysis of the audience in terms of age. Writing a content outline before the presentation helps present a structured presentation. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section.II 91 . Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. Explain to the students the various methods of delivering a presentation. Tell them how visuals can help them in making a presentation successful. They should look confident and establish good eye contact with the audience. Tell the students to follow the method with which they feel comfortable and confident. Preview key points: The key points of the presentation should be mentioned in the introduction. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. Tell the students that rehearsals must be conducted before delivering the final presentation. quotations. and background knowledge should be made before the presentation.
you need to: Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out. Evaluate the presentation on the basis of the following parameters: S. A logical flow will also help in easy transition from one topic to another.1 3. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success.2 4 4.2 5.II 92 .1 4.3 5. audible voice Used correct pause. lack of confidence and presentation skills can result in poor performance.1 5. No. Ensure that the ideas keep flowing: One key point should lead to another.1 2. however.3 2. Conclusion In the conclusion.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear.5 3 3.4 2. You might be having complete knowledge of a subject.5 6 6. This also ensures a quick revision of the content. stress.2 2. Ask the students to give a PowerPoint presentation. 1 1.4 5.1 6. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved.2 5 5. Encourage questions: Questions should be encouraged at the end of the presentation.1 2 2. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . Explain to the students that lack of performance does not necessarily mean lack of knowledge. Any doubts can be clarified at this time.
Follow certain guidelines while delivering the presentation. Use effective strategies to remember the content. At any point of time. Use visual aids appropriately. 7 7. or diagrams that does not fit in the transparency are distributed to the audience as handouts. bullets. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. font sizes. Whiteboard: A whiteboard is similar to a blackboard. the presenter can flip back to a previous page and refer to it. graphics. Prepare for the presentation well in advance. transparent plastic. ©NIIT Coordinator Guide – Personality Development Programme . Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text.II 93 . Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. They are cheap and affordable. types. charts. They are attractive to look at and are cost effective. and are made of a thick. and styles in a presentation. They can be used more than once. the students need to: Structure the content logically.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. Posters: Posters are large sheets of hard paper and can be used to depict pictures. Common Visual Aids The commonly used visual aids are: Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors. or additional data. charts.S.1 8 8. No. Handouts: Data in the form of figures. Markers of different colors can be used on a whiteboard to write or highlight information on the board. Dress appropriately.
©NIIT Coordinator Guide – Personality Development Programme .II 94 .
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