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Coordinator Guide – Personality Development Programme - II 1

CH A PT ER - SPEC IF IC IN PU T S: P A R T - I

Chapter One Objectives In this chapter, the students have learned to:

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Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning

Focus Areas To conduct this session, you can take the following approach:

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Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.

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Coordinator Guide – Personality Development Programme - II 2

Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.

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Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.

Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:

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Coordinator Guide – Personality Development Programme - II 3

Chris changed the pixel values of the buttons. John created the course by putting the content in the checked frames. He researched extensively on the Internet. David also suggested John to include some examples in the script. He wrote a large volume of code and checked the templates several times for errors. John asked Monica to modify some pictures. divided the content into lessons. Monica. arrows. The team members were assigned different roles and responsibilities. Team members from various departments where part of the project team. Only Ashish was authorized to install the audio software. This project involved developing a course about the basics of HTML. Meanwhile. John also coordinated with Monicato discuss the various ideas for the kinds of images to include. created the buttons.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. John also mailed Sheila the script for which the audio had to be recorded. Chris was busy coding for the course. After the templates were finalized. to make it more effective. She asked Ashish to install it.II 4 . and then wrote the script. he suggested that the buttons should be placed a bit lower so that the correct answer. John listened to the freshly-prepared audio and checked it against the script. ©NIIT Coordinator Guide – Personality Development Programme . David manually checked all the templates and gave suggestions to improve the usability of the templates. He found a few mismatches and asked Sheila to rectify the errors. He also wrote the script for the project. For example. read books. The project plan was made and shared with all the stakeholders. David gave John ideas to improve the readability of scripts. who loves working with colors. did not overlap the button. sidebars. John also shared the script with David. As a result. Sheila made several phone calls to voice-over artists and fixed dates with them. when displayed. and images for the frames. Sheila needed the audio software to edit the same.

Illustrator. Some of the common responsibilities include installing and maintaining software. Sound engineers: A sound engineer mixes and synchronizes music. The content developer may design applications for various technical and commercial users. voices. and the customers. identifying business rules. Network Administrator: A network administrator manages the network of the organization.II 5 . These programs specify instructions for computers to perform various functions. and Corel Draw. presales and services organizations. The system analyst helps the organization get the maximum benefit from its investment in equipment. customer service engineers. and business processes. ISV partners. Web banners. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. Fireworks. personnel. websites. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. interfaces for intranets. the system administrator may also be responsible for providing training on support skills to the IT personnel. The network administrator should be accessible at all times to solve problems related to networks. and maintaining detailed instructions. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems.  ©NIIT Coordinator Guide – Personality Development Programme .Based on the given case study. In some companies. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. or sound effects. Content developers: A content developer is responsible for writing and modifying programs. content developers provide technical support to end users. creating logical and physical data models. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization:           Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. ask the students to identify the roles involved. Web designers: A Web designer designs Web pages. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. System administrators: A system administrator manages the hardware of computers and networks in a company. In addition. Programmers: A programmer is responsible for writing. which are called programs. analyzing source systems and business requirements. graphics. and other requirements for Web-related products. and working as client support representatives. providing in-house software training. testing. A computer programmer may be required to use various computer languages. Some of the other responsibilities include leading projects. or help desk technicians. Web designers use software such as Photoshop. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems.

While working at Smart Developers. ©NIIT Coordinator Guide – Personality Development Programme . However. he won the first prize in technical writing. Don is also good at supervising tasks because he has excellent monitoring skills. If you have responded with a 'No' to most of these elements. He is very innovative and takes initiative in all the functions related to his field. Write about your short-term and long-term professional goals. Ans. He constantly evaluates his surroundings and analyzes situations.II 6 . You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years.Solutions to Chapter One Questions 1. Prepare a brief self-portrait of yourself for a professional career. Short-term professional goals refer to the goals to be achieved within two to three years. and is currently working as a software developer at Technology Systems. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. 2. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements. he is not confident about his communication skills and is not comfortable doing sales. Ans. your professional satisfaction level is low and you should look forward to improving your job conditions. Don is an avid sports person and has represented his college cricket team at the university level. He regularly organizes technical fests and seminars. He offers his support and advice when required. He has also worked at Smart Developers as a technical writer for one year.Tech.

Ans. which achievement has given you immense satisfaction? What. according to you.):          Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4.Long-term professional goals refer to the goals to be achieved after at least five years. Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list. Ans. To prepare a self-improvement plan. Prepare a self-improvement plan for the next five years. List your strengths. These goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain. which job or position would you like to attain? In your past. 3.):           Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5. Long-term goals are derived from the vision of the person. Ans. create a table with three columns. 2. 1. List your weaknesses. as shown: S. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3.II 7 . Select your strengths from the following list (This is not an exhaustive list. what do you want most from your job? If you were granted a wish.No. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme .

List negative personality traits that you don't want your spouse to have. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. 4. 10. Similarly. prepare a portrait. describe yourself as well as your prospective life partner. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. she tends to ignore her health care routine and this results in fatigue and depression. 12. he should enjoy participating in sports activities. Ans. you can create a word portrait of your prospective life partner by answering the following questions: 11. She works hard and is known as a motivating team player. List the minimum standard of performance that your prospective spouse should achieve.S.No. 13. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. What type of people irritate you? List the moral values that you abide by. 20. 2. 15. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. 16. which talks about pursuing one’s dreams. She works as a manager in an organization. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. she accepts it gracefully and works towards removing her weaknesses. 6. If you are single. 14. 9. 17.II 8 . 18. 8. However. He should aim for a peaceful and prosperous life. 5. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. She always strives to improve. If any feedback for improvement is given to her. 4. She is disciplined and loyal towards her work. He should always work towards building healthy professional and personal relationships. Besides working hard. 3. He should preferably be an M. He should be an avid reader and should constantly update himself with new technologies. ©NIIT Coordinator Guide – Personality Development Programme . 7. He should always exude high energy levels. He should have good leadership qualities. 5. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions.Tech. You can create your personal word portrait by answering the following questions: 1. 19. She gets inspired by reading 'The Alchemist'. and should have strong management skills. A sample portrait is given below: Donna Bard is a kind hearted and honest girl.

which is common in all the organizations. At this point. you can take the following approach:       Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview. it is necessary to analyze the job opportunity and ensure that it matches their expectations.II 9 . the students have learned to:       Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. The bio-data is the most important document in the interview. as given in the additional inputs section. This exercise will help the students assess their personality. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. and abilities.Chapter Two Objectives In this chapter. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. To do this analysis. Tell the students that before they apply for any job. After this exercise. Tell the students that to target a suitable job. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. trainings taken. start with discussing the screening and selection procedure. it is very important for them to analyze the job opportunity. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. and special achievements as mentioned in their bio-data. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. skills. To prepare students for the interview. Tell the students that it helps to know the various characteristics of interviewers. This information is provided for you in the additional inputs section. values. you can tell the students about the different types of interviews that are conducted. Give the students a list of desirable qualities that organizations look for. Ask the students to make a list of all the educational qualifications. ©NIIT Coordinator Guide – Personality Development Programme . Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. projects. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming.

attentive eye contact. Qualities required 13. Then. ask them to refer to the company's website and brochures to gather more information. Job safety 11. Then. Relax! Don't rush through the interview. Mirror the interviewer's techniques. tell them to fill in the information in front of the respective factor in the table. After all the students have selected at least one job opportunity. ask them to assess it keeping in mind the 15 factors given to them. Annual turnover 4.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. Position offered 10. Ask such students to select another job opportunity article and repeat the exercise. Background of the company 2. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. Products and services 3. students who have been able to tap the job opportunity of their choice will be happy with the outcome. ask them to select the job opportunity they think will match their expectations. Location 6. Instruct the students to draw a table with two columns. as shown: Expected Factors 1. Future plans of the company 7. Maintain regular. Type of work 12. Sit straight and alert. Give students time to research all information.II 10 . Remuneration/perks 14. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. At the end of this exercise. Competitors 8. look at their self assessment and career planning analysis. Agreement contract/service bond 15. Tips on Body language During an interview. Others may find that the job opportunity does not seem to match their expectations. ©NIIT Coordinator Guide – Personality Development Programme . and discuss the same with their friends. Keep your hands on your lap. always remember to:        Shake hands firmly with the interviewer. Number of employees 5. Any news-making issue in the past 9. Give a formal smile.

depending on the factors such as the job profile. May be scheduled or unscheduled. managers.Types of Interviews Different types of interviews are used in different situations. The various types of interviews are:  A one-on-one interview: • • • •  Is an interview between the interviewee and one interviewer. Features a selection process that is based on the collective input of several people. Has a set of fixed questions for all interviewees. Involves questions that are asked on the area or field each interviewer represents. Involves questions that are often framed beforehand. Requires participants to appear for selection tests. Is usually used to screen interviewees. Can serve as a platform to check validity of information in the resume. The number of interviewers may vary. an on-the-job specialist. A board interview: • • • • • •  A rotational interview: • • •  A walk-in interview: • •  A phone interview: • • • • •  A video interview: • • •  A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme . Is usually used to screen interviewees. Is a convenient and speedy method of recruitment. Is conducted over the phone line by using a microphone. Has a fixed evaluation scheme to assess the interviewees. Is conducted over the phone. Is usually conducted by the government or large organizations. a psychologist in the interviewer panel. and special software. Could involve walk-in interviews. Can be held for all posts and for all levels. Involves presentations by companies who want to recruit the students. Is an interview between one interviewee and a panel of two or more interviewers. Has personnel representatives. a video camera. the time available. Provides an interviewee several chances to present his/her abilities and skill set. and occasionally. Involves direct assessment of the interviewee by the interviewer. Usually involves each interviewer targeting a particular aspect of the interviewee's skills.II 11 . and the cost that the organization wants to incur on the interview process. Is an interview of a candidate by different interviewers separately. Is conducted by companies at the campuses of various colleges and universities. Is cost-efficient and less time-consuming. May be conducted for candidates residing in a different country or at distant locations.

Academic qualifications Sl. Date of birth. Here is a sample bio-data: Bio-Data 1. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A.S. Age 4. Marital status 11. Father's name 9. Prepare a good bio-data of yourself. Period From to : raovinay10@yahoo.present : Software Engineer : Vinay Yadav : 10.co. Surya Apartments. Faridabad D. Name 3. Surya Apartments. Ans.M. Give a consistent and symmetrical look.Engg.10. Telephone numbers : 0129 . 2. D.V.1981. Address . Limit the bio-data to two pages. Passed AISSCE AISSE B. Name of the post 2.permanent : 410.2 65. Address .in : Mr. Add a cover letter or note mentioning the code number and other details specified in the advertisement.66 78. 3.A. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam. Faridabad M.24 First First First ©NIIT Coordinator Guide – Personality Development Programme . 21-D. Use simple and concise sentences.Solutions to Chapter Two Questions 1.II 12 . 14. College Ambala. No. 21-D. 81. E-mail ID 8.V.Tech % Marks Class 1.3092391 7. The following guidelines needs to be followed while designing a bio-data:       Avoid spelling and typing errors. Occupation 10. Faridabad (HR) 5. Use terms and phrases relevant to the industry. Faridabad (HR) 6. 24 : 410.

Professional skills 16. Project work preparation: Most organizations focus on project work because it reflects your own work. 15. 14. and always mention if you have contributed to the advancement of any application during your training session. Here is a plan to prepare for an interview for a software engineer's post: 1. Date Signature 2.000/. organizations ask candidates to discuss a specific topic among themselves. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. The topics can range from current events to technical topics. language tests. such as writing a technical paper or participating in seminars and technical competitions. : Available on request. References : C. Won the first prize in technical writing. and discuss them during your interview. aptitude tests. ©NIIT Coordinator Guide – Personality Development Programme . Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds:    Preliminary written tests: This includes IQ tests. Ans. Prepare a brief description of your favorite subject or topic. You can prepare for the preliminary written tests by using books that contain sample tests. 20. such as ‘Role of JAVA in the Internet’. 10. Personal interview: To prepare for a personal interview round. such as:  Why did you choose this particular project?  What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone.pm Rs. Briefly write out a preparation plan for an interview for a software engineer's post. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’. Work experience: Sl. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1.12. list down your learnings. and an answer as to why you chose this topic. Extra-curricular activities : Played cricket at the university level. such as RDBMS and Operating Systems. Personal attainments/distinctions : Organized technical fests and seminars. In addition. No. 2.II 13 . Special attainments: List down all your special achievements. and technical knowledge tests. C++. Oracle. logical reasoning tests. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. and System Analysis and Design (SAD). You can practice group discussions with your friends and improve upon your communication skills. Group discussions: In the group discussion round.000/-pm 13.

and System Analysis and Design (SAD) • 4. Leadership quality : Handling different projects related to software systems. Principal accomplishments : Modeling. C++. List your qualifications and skills that will help you get selected for a job. Oracle.Tech  Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system. Chemistry.II 14 . Ans. developing. The qualifications and skills that will help you get selected for a job are:  Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics. Maths College: B. and maintaining the software system.3. A software professional may possess any of the following traits:                      Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . Prepare a list of your strengths and weaknesses. Ans. Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C.

Ans. Ans. Identify an appropriate career goal for yourself by matching your qualities to the job. Vinay plans to become a project manager in the next two to three years.   Interpersonal skills : Ability to analyze situations. : Designing a software system and writing code for different modules of the software system.Tech. and I am aspiring to do an M. ©NIIT Coordinator Guide – Personality Development Programme .Tech : 1 year of experience as a technical writer. Maths : B. : Managing different projects related to software systems. Chemistry. Introduce yourself. : Modeling. giving comprehensive information about yourself within two minutes. Vinay has identified a goal for his professional life. Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills  Skills related to job : C. and System Analysis and Design (SAD).5.II 15 . I believe strongly in values like honesty and hard work. Handling a team of seven software professionals. Oracle. Responsible for making high-quality software systems. 6. Based on the above-mentioned qualities. Ambala. Engineering College.Tech. from M. I am a person with a high degree of integrity and team spirit.M. I have been brought up in a atmosphere where discipline and respect for elders is a way of life. My name is Vinay Yadav and I am a software developer with Technologies System. developing. 3 years of experience as a S/W developer. and maintaining the software system. Assume that Vinay possesses the following qualities:   Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics. Because he has a strong technical experience and good interpersonal skills. C++. I have done B.

ask them to get the summarized results of their self assessment and career planning analysis with them. such as by giving mock interviews. ask the students to practice mock interviews with their friends. They also have their own set of strengths and weaknesses. and they should learn from such experiences. Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. Before the students give a mock interview. it will help divert their minds away from the stress and nervousness. In addition. Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. professional experiences. ©NIIT Coordinator Guide – Personality Development Programme . you can take the following approach:   Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview. and the various interpersonal and job-related skills mentioned in the bio-data. Discuss the ways by which the students can release stress. if they interact with the fellow candidates. they can answer all the questions and can overcome any obstacle.II 16 . They should follow a philosophical approach and start thinking of the next job opportunity. Explain to the students that if they are well prepared. Explain to the students that failure in an interview should not dampen their spirits. They will feel light and enthusiastic. The questions can be related to their educational qualifications.   Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds. and they may not have answers to all the questions. Explain to the students that the other candidates appearing for the interview are also like them. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview.Chapter Three Objectives In this chapter. the students have learned to:    Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session.

His/her posture 16. His/her listening skills 40. Confidence level 28. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme . His/her dress 19. Clarity of answers 31. Promptness while answering 34.The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews.II 17 . The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4. 10. Clarity of introduction 13. Ability to use suitable closings 37. Eye contact level 25. 7. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1. His/her resume 22.

I am very critical of any displeasing behavior around me.II 18 . defeats. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. I feel a compulsive need to prove my worth. to 0. Tell the students that besides knowing about the possible questions that can be asked during the interview. 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. to be used if the students absolutely identify with the corresponding statement.After the mock interviews. to be used if the students strongly disagree with the statement. I find my life unfulfilling and meaningless. 23. ©NIIT Coordinator Guide – Personality Development Programme . I am apprehensive in handling responsibility. 24. I feel anxious about undertaking new endeavors. consider the following questions: 21. Give the students some statements that convey the behavior pattern of a person in a given condition. Accordingly. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. This will help them assess their actual stress level. and failures. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). they will be judged on the points given above. ask the students if they are feeling more comfortable facing the interviewer. Tell the students that by judging their team building and coordinating skills. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. For example. I wish for immediate appreciation and recognition. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. 25. 22. I am extremely impatient and get easily frustrated. 26.No. the interview committee will be able to determine if the candidates can work cordially. I blame myself for my mistakes. The body language of the students will tell the interview committee about their nature and motivation level. Tell the students that they can rate each statement by entering the number in the respective rating column. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. Ask the students to create a table with seven columns. I feel insecure and anxious about my future. as shown: Personal Stress Index S. they should also know about the questions that the interview committee may consider. they need to rate each statement from 0 to 4. The ratings vary from 4. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability.

Keep the scores of the students confidential and create an appropriate action plan for each student. A PSI of 5 or less indicates an exceptionally low level of stress. ask them to add the ratings given to the 10 statements. A PSI between 10 and 20 indicates a favorable level. ©NIIT Coordinator Guide – Personality Development Programme . and a PSI between 20 and 40 indicates that the students need to be counseled.II 19 .After the students have completed grading the statements.

Arrive at the assigned time and report to the concerned person. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . Ask if there is an official manual that provides such details.No. This will give them an impressive start and enable them to rise faster in their careers. They should be extra careful when interacting with others and handling a new project. Wear a smile. it always helps if they know what to expect throughout the day and how to conduct themselves. Use formal language. Explore the building and find out the location of various departments and facilities. Familiarize yourself with the new surroundings. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. Do not make unsolicited comments and avoid politically incorrect language and humor. This is because a favorable first impression can lead to several good opportunities. and regulations of the organization should be kept reserved for a proper opportunity. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. Do not hesitate to ask questions. On the first day at work:        Be punctual and report on time. rules. Warn the students that the inputs or suggestions for the values. If they are full of enthusiasm. and protocol. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. Find out about the organization's rules and regulations. Observe the students while they work on their respective assignments. Provide them with the tips given in the Additional Inputs section. such as: S. they need to follow the hierarchy protocol. After they have completed the assignment. Be careful about what you say. and the coffee machine. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. they will be able to get along with their colleagues easily. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). There is usually not much work to be done on the very first day. Familiarize yourself with the people who are introduced to you. Introduce yourself and engage in conversation with them. Feel secure and positive. Such suggestions should be given only after prior consultation with seniors and colleagues.Chapter Four Objectives In this chapter. such as the restroom. this attitude gets rubbed off on their colleagues. Overachieving the Targets Tell the students that they will be observed closely the first few days. you can take the following approach:      Initiate a classroom session by discussing with the students how they should spend their first day in office. In addition.II 20 . the students have learned to:   Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. Explain to the students the importance of giving their best in the first assignment. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. Instruct the students that they should not hesitate to give inputs regarding the existing projects. Look confident and feel comfortable. They should try to know more about the parameters to evaluate performance and behavior. Explain to the students the positive effects of being enthusiastic. For this. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. discuss with them the evaluation process and then disclose the name of the best student. However. give the students an assignment and ask them to complete it in a particular time. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. the canteen. general practices. Clarify any doubts and seek information from your new colleagues or the HR personnel.

Ans. Enthusiastic Team Player To create a good impression in an organization. Always try to help others. Therefore. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. Believe in prayers. If they feel low. team participation. Accept feedback with a positive attitude. they should simply find clues to their problems with the help of these tips. Tell them that the situations can be personal or professional. Do not underestimate yourself. Recognize all of your accomplishments and make a list of them.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. Exhibit what you do best and teach it to others. Presence of team spirit will enable them to accomplish their project and organizational goals. they should try to overachieve the targets and improve upon their past performances. Stay healthy and fit. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. In addition. Short-term professional goals refer to the goals to be achieved within a span of two to three years. they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. These things need not necessarily be related to your job. Explain to the students that their behavior. give them the list of tips that will help them overcome their problem. The list of statements is as follows:               Get your priorities straight. If the employees are enthusiastic.II 21 . tell the students that it is not enough to simply achieve the targets. This is because the lack of confidence in one area influences the other area. new employees should strike a good rapport with their seniors and team members. In addition. the client perceives the organization to be reliable and ready for tough assignments. Ask the students to list down situations where they may not feel confident. and extra efforts also affect their rating. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . It affects your personal and professional life. Pamper yourself. Keep learning new things to boost your confidence. After they have written the situations. Think positive and talk positive. Tell them that the tips apply to all situations. Do not take feedback on your projects personally. Make a list of your qualities. If they wish to secure a rating of five. Appreciate your qualities and be proud of them. List out your short-term and long-term goals in your professional life. they should not concentrate on only achieving the explicit targets. Solutions to Chapter Four Questions 1.

what do you want most from your job? If you were granted a wish. Long-term goals are derived from the vision of the person.II 22 . If you have responded with a ‘No’ to most of these elements. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . Ans. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. make an action plan to achieve these goals. your professional satisfaction level is low and you should look forward to improving your job conditions. you are satisfied with your current position and you should look forward to achieve your long-term professional goals. Long-term goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2. which achievement has given you immense satisfaction? What. according to you.If you have responded with a 'Yes' to most of these elements. which job or position would you like to attain? In your past. Long-term professional goals refer to the goals to be achieved after at least five years. Prepare an action plan to achieve your goals. After you have identified your short-term and long-term goals.

The time span can be mentioned as follows: 32. Heavy competition. make a plan to remove them and start working as per the plan. 35. Time span already given. write that it in the column 'What I plan to do.Tech. Good leadership qualities to be identified. course. This will lead you and your team towards success. 46. This will help you continuously assess your performance status. allocate a deadline for each activity. 28. Acquire a Master's degree in Technology. Try to collect all the information related to your organization and understand the atmosphere of the organization. Start handling two teams simultaneously. Now. 41.II 23 . 44. Build a bond of trust and understanding with your team members. raise the issue in an appropriate manner. Working on similar types of project again and again. study with a friend who is doing the same course. Take your first assignment very seriously and deliver your best. Ans. 33. 38. Write this list in the column 'How I plan to do. 36.' The list can be as follows: 27. Plan out a strategy to make a good impression on your first job. 29. Ask your team members and seniors about the performance evaluation procedure. 43. In the next two years. If you are not comfortable about a specific aspect about the organization. Make efforts to get noticed in your team. 45. Discuss your goals with your family and seek their support. Continuous process. 39. Always appear enthusiastic and full of confidence. Be ready to take on new challenges. After you have identified the obstacles. If possible. You can use the following strategy to make a good first impression:       Utilize your first day in office in getting familiar with your colleagues and the office environment. 31. 40. You can plan to remove your respective obstacles as follows: 42. 3. The list of obstacles can be as follows: 37.' Then. Devote two to three hours in a week for studying. In the next three years. list the possible obstacles against each point. Always support your team members and cooperate with them. Remain in the current office for the next three to four years. Acquire a position of a senior software engineer or a team leader. Take the long pending leaves and get yourself enrolled for the M. Family planning to relocate. Always be ready for any opportunity and make sure to give your best performance. ©NIIT Coordinator Guide – Personality Development Programme . 30.For example. Now. In the next three years. Make efforts to get noticed by always appearing confident and enthusiastic. Lack of time to enroll for the course and to study. This will reflect on your work and people will want you to work with them. Take extra measures to perform better in your first assignment because it will help form a favorable first impression. make a list of things to be done to reach that level. 34. Learn about the new technologies. Represent yourself as an enthusiastic and confident person. Write the respective deadlines in the column 'When I plan to do'. Start making your list of accomplishments and start working on the list of shortcomings. if you have joined an organization as a software developer want to become a project manager. Ask your project manager to give you a chance to work in projects that involve new technologies.

As a result. but need to be performed in the future.Chapter Five Objectives In this chapter. This can cause self doubt and depression. This will help them be enthusiastic and increase their confidence level. If a deadline has not been given for an assignment. their performance goes down and they feel depressed because they could not complete the important work. important work. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . not important. one should take care to complete all urgent work on time. advertising this belief will help in creating a positive environment around you. Tell the students that planning should immediately be followed by implementation. students should prioritize their tasks. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. To accomplish their tasks efficiently. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. the students have learned to:      Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. Any delay will result in loss of energy and enthusiasm. Now. ask them to list other tasks that might not be important. if not managed properly. even after investing all their energy. Adherence to commitments always boosts confidence. ask them to prioritize in order of execution. Explain the difference between important and urgent work. can become urgent after some time. Therefore. Inform the students that they should not keep unrealistic targets because it might result in setbacks. Tell the students to keep the final list with them for future reference. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. Therefore. they should set their own deadline and work towards achieving it. Again. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. a person should categorize it as important. This will enable them and their team to enjoy their accomplishments. They will stay active and full of energy throughout the day. It is necessary to think well about yourself if you want others to think well about you. lack of time can result in poor performance. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. After they have made the list. it is important to manage the various tasks and complete them within the specified time. They should be practical and reasonable while planning their work. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. however. Then. Urgent work need not be important. Tell the students that they should always fulfill their commitments. On the other hand. thereby ignoring the important ones. Urgent work needs immediate attention and provides less time for execution. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. In addition. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. Explain to the students that being physically fit will help them maintain good health and perform optimally. ask them if they are utilizing all their skills and abilities. To manage a task. You may have complete knowledge of a task. urgent. or not urgent.II 24 . you can take the following approach:        Initiate a classroom session by asking the students to list their skills and capabilities. In addition. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities.

After a hard day at work and going through several daily chores. How do you propose to overcome the deficient potentials? Ans. most of us tend to ignore the beauty around us. However. Perform small exercises. John makes commitments and works sincerely towards meeting the deadlines. This will help in boosting your confidence on a regular basis. they will be able to manage their responsibilities in the specified time. Admire yourself. have an organic fruit everyday. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. ©NIIT Coordinator Guide – Personality Development Programme . The result will be surprising because most of the students will realize that they have not gone for a health check for years. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. Ans. John needs to work on the following aspects:  Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. Following is a sample list of qualities possessed by John:    Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. ask the students to list the various physical problems they face while working. positive attitude. Many people tend to ignore these factors. and physical fitness should also be recognized. Making commitments: After setting the priorities. Tell the students that they can take care of themselves if they follow these health tips. Now. This enables him to accomplish the tasks in a proper manner and within the specified time. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. This process will help them assess their real potential. Entertain your spirit. Besides being assessed on your educational and professional standards by others. List out your qualities among the potentials given in this module. 2. Give the students the following list of tips. This beauty can be the nature or some good work going on in your neighborhood. Tell the students that if they are healthy. In addition. Follow healthy eating habits. Make a list of all the tasks. He sets realistic goals. When we talk about education and profession. In addition. they will be full of life and vitality. Few get the time to exercise or play a physical sport. This list will help them remain healthy and active while coping with a busy work schedule:       Take 10 deep breaths. factors such as enthusiasm. Solutions to Chapter Five Questions 1. Ask the students to describe their health care routine. It also enables you to relax your nerves. Once in a week. ask them to write the last time they went for a health check.II 25 . This will help them accept new challenges and perform better.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. Setting priorities with practical approach: John sets his priorities before starting any work. The appreciation and encouragement act as motivators and increase his potential. Do not skip meals. and consult a dietician for further guidance. This will help you remain organized. You can do this exercise anywhere and at any time of the day. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. assess yourself and list down the good qualities that you possess.

and follow it regularly. he will share the schedule with his team members and his seniors. set up a fitness routine. To ensure success. He will ensure that all projects are executed on time. John can take the following steps to overcome his weaknesses:   He will consult the physical trainer. This results in loss of energy and enthusiasm.II 26 . Time gap between planning and execution of project: John tends to delay the execution of planned projects. ©NIIT Coordinator Guide – Personality Development Programme . This will help increase his physical fitness.

By doing this exercise regularly. the students have learned to:    Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. it is just that he cannot say ‘No'. you can take the following approach:      Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. They also help you prioritize tasks. Every day. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. she is completely down-to-earth and unassuming. You should keep referring to them during the day. Refer to the Additional Inputs section to get information on the ‘To do’ lists. without becoming distracted. Use time sheets: Time sheets can be analyzed to find ways for saving time. which could otherwise throw work out of gear. He is not climbing up the corporate ladder even after three years in the organization. ask them to prioritize the tasks and allocate a time period for each task. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. Failing to plan is equivalent to planning to fail. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. At the end of the day. and then state the various guidelines that can be followed for effective time management. They should maintain the time log on a daily or weekly basis. He would rather suffer himself than let his image suffer. Then. they can use ‘To do’ lists. If only he could learn how to rule his life instead of allowing other people to rule it. and pays attention to smallest of details. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. By listing the activities performed in a day and the time spent on each activity. and popular person. avoid delaying task execution. he does not really like doing extra work. At the same time. Maintaining a time log will enable them to assess their pattern and identify their problem areas. He does not have time to pursue his hobbies and interests because he is in office during most weekends. tell the students to adhere to the following guidelines to manage time effectively:      Plan and organize: Take out time for planning and organizing. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. Work only on those tasks that cannot be delegated. if any. However. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. such as planning. you can monitor the amount of time you spend on doing tasks. Tell the students that they can follow several tips to manage their time better. Delegate work to others: Identify tasks that can be delegated. and avoid trying to be perfect in all the tasks undertaken. To create this list. In addition. He diligently responds to all the forwarded mails from friends and colleagues. successful. Tell the students that they should maintain a time log. if you can do so. Multitask: Do more than one task at a time. Ms Balanced is a smart. After reviewing the daily time log for four to five days. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. wherein they can write all the tasks to be done and allocate time based on the nature of the work. she plans for the known and the unknown. committed. ©NIIT Coordinator Guide – Personality Development Programme .Chapter Six Objectives In this chapter. they will be able to assess whether they have utilized the time well. You can ask the students to use the format for time sheets given in the additional inputs section. His colleagues flock to his workstation because it is a good place to hang out. This ensures that you are in a better position to manage the day ahead. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. After discussing the two different personalities.II 27 . Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. and taking sufficient breaks when performing a lengthy task. they will not feel frustrated if they cannot complete specific tasks. Ask the students to make a list of tasks that they do in a day. prioritizing. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. She helps people around her and nurtures them because she believes in their potential.

Handle interruptions well: When planning your activities.   Conquer procrastination: To avoid procrastination. Allocate time for pending tasks. Update the list constantly. ©NIIT Coordinator Guide – Personality Development Programme . Tell the students that effective time management results in:      Ability to control one's activities: Effective time management helps you prioritize and organize your activities. hobbies. you do not feel stressed. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. More time for family. Always plan for less than 100 percent of your time. you can make sure that deadlines are met regularly. Plan for tasks that have deadlines. Deadlines being met consistently: By prioritizing tasks and organizing schedules. Therefore. Do not plan for 100 percent of your time. and friends: Time management helps you restore the balance between work and leisure hours. This puts you in control. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. There are two types of 'To Do' lists:         Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do. divide a task into a number of smaller tasks and start doing them one by one.II 28 . Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. assign some time for interruptions. 'To Do' lists and time sheets are the tools that you use to manage time. Prioritize all your tasks.

and use a 'To Do' list to plan your activities.You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme . It helps you track your time and analyze whether you are spending your time productively. 3. To use a time sheet effectively: 1. 2. Analyze whether your time is being spent usefully.II 29 . Use a time sheet to track your time. List your activities for a week or a fortnight.

©NIIT Coordinator Guide – Personality Development Programme . they can make a list of points to be discussed in a specific meeting. Tell them that they can refer to their personal time management survey form. they can watch movies on TV while performing household chores.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. Tell the students that. Now. Suggest to the students that the continuous time management process should not tire them. There can be many more ideas based on the number and types of tasks listed by the students. As the changes occur in one's personal and professional lives. While traveling for office. Ask students to think of ways to save time and still complete all the tasks for a specific day. It is a continuous process. During the weekend. based on their lifestyle and comfort level. For example. they can make phone calls while watching television. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also.II 30 . ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. they should think of innovative ideas to manage time. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. and they can even pay off their bills online while listening to their favorite music. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. With every change in the daily routine. These new ideas can help them manage time better and improve their performance. the time management schedule also gets altered. They should enjoy this activity. one should make a mental note of the change and try to manage the schedule accordingly. They can prepare their study schedule or think of a project to be submitted while traveling to attend a class.

The first column will contain the serial number. To create a time log. You can also prepare a time log to manage your weekly or long-term tasks. create a table comprising four columns. These activities should be given equal importance. Based on the result derived. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. 3. In addition. In the fourth column. However. however. or 'Not attended to. The meeting had to be postponed for another hour. the second column will specify the task. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. 4. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time. and the third column will contain the time allotted for the corresponding task. This resulted in delay in planning and executing the meeting. had to work upon another task and this activity got postponed for the next day. 1. Started to initiate a fun activity at work. it took two hours. 2.' A sample time log is shown as follows: S. 'Incomplete'. This delayed the rest of the activities. ©NIIT Coordinator Guide – Personality Development Programme . specify the result as 'Completed'. Worked on the reports and cancelled going to the gym. therefore. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour.II 31 . not all the colleagues were interested in continuing with it on the same day. 6.Solutions to Chapter Six Questions 1. 5. Skipped lunch for this reason. This delayed the subsequent tasks.No. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. The module could have completed in an hour. Ans. Prepare a time log by listing the tasks to be done in a day. Prepare a time log for utilizing your time and note down your own reactions to your time management.

30 to 1. To overcome my weaknesses.30 to 12.30 12. This results in an increased amount of work. This will help me achieve the targets on time and will enable others to learn and improve upon their performance. A time commitment plan for Module 1 of the first semester of MCA.2.30 to 4. Identify your weaknesses related to time management and create a plan to overcome it. Ans. I will say 'No' to the tasks that do not contribute to my goals.00 10. irrespective of the requirement.II 32 . I will involve my team members in my work. This results in too much of work and effort.30 2. is as follows: Time 9.00 to 11. both planned and unplanned. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time. to be followed daily for 12 weeks.30 to 3.30 3. I will make team targets.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues. Here is a sample list of weaknesses related to time management:    I try to do each and every task to perfection.00 11. is as follows: Time 9. 3.00 to 10. Instead of making personal targets.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme . Ans.00 to 10. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues.30 to 5. This will help me save time.30 to 2. Learning to say 'No' will help me save a lot of time. I plan to do the following:    I will have a practical approach towards work and will try to strive for excellence rather than perfection.30 11.30 A time commitment plan for Module 2 of the first semester of MCA. to be followed daily for 4 weeks. This unnecessarily delays the things and affects the complete schedule.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1.00 to 11.

00 to 11.30 ©NIIT Coordinator Guide – Personality Development Programme .30 12.30 to 12.II 33 .30 11.00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.00 to 11.10.30 to 1.

Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. Raising your voice. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. gaining knowledge is futile if the students cannot express themselves properly. There are no specific aspects that determine a personality. and resorting to emotional outbursts will only aggravate the situation. For this. Factors such as courage. you should continuously assess your behavior and work on the shortcomings. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. Ignore specific feedback: Always identify the source of criticism. you should look at the possible reason and work on it. Tell the students that their personality grows along with them. You should always learn from your mistakes. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. offering arguments. they should observe their surroundings and interact with learned people. you should work upon it and try to improve yourself. If a person criticizing you is doing it out of habit or frustration. you should reply through your work. and successful experiences can also help in increasing their confidence level. The more knowledge they gain. Irrespective of the kind of feedback.II 34 . you should learn from your mistakes. you are in a better position to assess the situation. admit it instead of giving excuses. Attaining a good personality depends upon various factors. you should never get defensive. your family and friends can guide you. To improve your personality. you should not react instantly and reply by using harsh words. If the criticism is about behavior or habits. Concentrate on how to gain from the criticism. If you are calm and composed. logical analysis. Provide the students with the list of problems they can face while communicating with others. Do not react instantly: Reacting instantly to criticism will only show your insecurity. ignore it at once and move ahead. discuss it at length and get to know about the reason. Make it a learning experience: There is always something to learn from criticism. If it is a genuine criticism. If it is out of jealousy. Students can use the following ways to accept feedback and criticism gracefully:         Accept your mistakes: If you have made a mistake. For this. you should learn to stay calm and ignore it. you can take the following approach:    Initiate a classroom session by explaining the importance of a good personality. the students have learned to:     Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. It includes various aspects of your lifestyle.Chapter Seven Objectives In this chapter. instead. Suggest that they should gain knowledge by reading content related to their field of work. Acknowledge the reason: If the reason behind criticism is competition. you should work upon it. In addition. However. you should always be ready for feedback and criticism. They should keep themselves updated with their field of work and current affairs. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . Take corrective action: Instead of getting depressed or developing an inferiority complex. ignore the criticism. If more than one person is making a similar comment. If the reason behind criticism is jealousy. After you have identified the reason. they should work upon improving their verbal and nonverbal communication skills. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. the better their personality will shape up. Giving lame excuses will add up to your negative behavior. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. Absorb genuine feedback: If the reason behind criticism is improvement.

Listeners tend to pay more attention to facial and body expressions. Ask students to record their voice in isolation. Therefore. The students should practice voice modulation to depict the emotions properly. and body language. ©NIIT Coordinator Guide – Personality Development Programme . Now. your verbal communication should be consistent with your body language. For this. ask the students to narrate the same in front of the class. 38%. Therefore. they will be able to express the same. Verbal communication is based only on voice. The students can use the following tips to improve upon their nonverbal communication:   Use eye contact when communicating.To have a good personality. a person with a positive frame of mind is more comfortable making gestures while communicating. Use hand and face expressions to enhance the expression of what you are talking about. a person should be knowledgeable and an effective communicator. If a person wants to convey sincerity in his or her intentions. Then. form a list of common problems faced by students. 55% respectively. Here is a list of some of the problems that the students may have faced when recording their narration:    They were unable to make it sound interesting because they had to express themselves only through voice. voice modulation. The use ratio of these three factors in any communication is 7%. The students were nervous and felt stiffness in their body when facing the class. The difference between flat and modulated voice is similar to the difference between bland and spicy food. they were unable to induce the dramatic effects like various emotions and sound effects. verbal and nonverbal. the students should think of the scenario they are depicting and should bring emotions in their body. Verbal communication skills consist of tone. volume. Because some students were not able to modulate their voice. therefore. Here is a list of some of the problems that the students may have faced when narrating their story in the class:   The students were unable to make eye contact with the rest of the class. you also need to improve upon your nonverbal communication skills. There are two types of communication skills. Communication depends upon three factors: words. tone. and language. The students should improve upon their vocabulary and grammar to make a good impact on others. ask them to list down the problems they faced in both cases. nonverbal communication is also an integral part of communication. it is best conveyed through eye contact. The following tips will help the students improve upon their verbal communication skills:    When recording. The inability to make an eye contact is regarded as a sign of uncertainty. it is necessary to inculcate positive attitude for effective communication. Therefore. and. Based on their reply. it is necessary for a person to depict his emotions and feelings effectively through his voice. They can narrate or describe an incident. If they are able to feel the emotions. Due to the lack of knowledge of vocabulary and grammar.II 35 . A good vocabulary is necessary for effective speaking. In addition. the students were unable to convey the correct meaning of the story.

Ambition: Being ambitious means willing to take initiative and to reach towards new goals. Wear shoes that match the occasion. Body odor: Take a bath daily and look fresh. The additional qualities that can help you enhance your personality are:      Enthusiasm: Being enthusiastic accentuates your personality. I will create a time management log and will keep a record of all the tasks to be done along with their time frame. Facial hair: Men should be freshly shaved. Ans. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. well-fitting shoes. They should wear minimum jewelry to the workplace. Women should file their nails. If they wear nail polish. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. 2. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. If they sport a moustache or a beard. Do not wear sports shoes to the workplace. Then. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. people should also remember their failures and should learn from their mistakes. Solutions to Chapter Seven Questions 1. ©NIIT Coordinator Guide – Personality Development Programme . I can utilize the time spent traveling to and from office for reading. The hairstyle should be neat. Ans. This change should reflect in my personality in one or two months. Clarity of thought and vision reflects on your personality and therefore improves it. odorless pair of socks that match the color of your shoes. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. Open to criticism: Besides making a list of achievements. They should not be faded or torn. Nails: Nails should be clean and clipped.II 36 . Shoes: Wear comfortable. This quality is an aggressive form of being confident and is crucial for having a good personality. Avoid heavy make-up and jewelry: Women should never over-do their make-up. Ambitious people always stand out to achieve their goals and this quality develops their personality. Wear a clean. Use a mouthwash. Hair: Hair should be clean and neatly trimmed. Use a deodorant. they should be of the correct size. Gives a feeling of self confidence. The various benefits of good personal grooming are:     Helps establish credibility and gain the trust and confidence of peers and supervisors. Here is a sample list of shortcomings related to personality:        Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings. Beware of food that may leave a bad odor. I should be updated with the knowledge related to my field. Shows respect for the organization. This helps them develop their personality. Makes colleagues feel comfortable about working with you.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming:         Clean and well-fitted garments: The clothes that one wears to work should be clean. add a few more qualities that are helpful for total personality development. I will think of new ideas to improve my time management skills. Dental hygiene: Brush your teeth regularly. Within a month. This will help me assess my time management skills and identify my time wasters. Clothes should not be too loose or tight. they should ensure that it does not chip. they should neatly trim the same. Use a breath mint if necessary. Apart from the above nine qualities mentioned on personality development.

 I will acquire a health care routine based on my working style and food habits. ©NIIT Coordinator Guide – Personality Development Programme . This routine will help me stay active and lively. I should be able to see a difference in two or three months.II 37 . I will also learn some exercises to help improve my blood circulation and oxygen circulation.

Tell the students about Herzberg's motivation-hygiene theory. There are three types of human behavior styles depicted by different people in different conditions and circumstances. and advancement for growth are motivational factors. while factors such as achievement. they do it in a cautious and mild manner. People having aggressive behavior have little or no concern for other people's ideas. people in search of something always remain active because they are motivated. each person has one behavior style as the dominant one. such as salary. Satisfied and content people become inactive. recognition. they should have the knowledge of dealing with people. motivational factors lead to improved performance. and opportunities for creative work. and working conditions are hygienic factors. and concerns. the other person is right and the first person is wrong.II 38 . Tell the students that in any kind of job. company policy. and Assertive. you can take the following approach:      Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. Some people manage to strike a balance between all the three styles and use these styles according to the situation. These styles are Submissive. as given in the Additional Inputs section. If they express their views. ©NIIT Coordinator Guide – Personality Development Programme . According to this theory. On the other hand. they act and react differently to their environment. However. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. factors such as salary. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. Abraham Maslow has explained that a man is never fully satisfied. They do not express their views. Understanding these styles will help you decide how to deal with different people. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. or both the persons are partly right. All humans are unique and different. Hygienic factors do not lead to improved performance. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. to achieve success in personal and professional lives. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. interesting and challenging work. According to this theory. and motivational factors satisfy the psychological needs. Tell the students about the model approach that they should follow to resolve problems related to human relations. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. Aggressive. the students have learned to:     Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. company policy and administration. and ability to lead people. Tell the students that hygienic factors satisfy the animal needs. The characteristics of people having aggressive behavior are:   They can be directly or indirectly aggressive. They can become sarcastic. These three behavior styles are present in every human being. You can discuss the various behavior styles. Out of these factors. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. Explain Maslow's hierarchy of needs theory.Chapter Eight Objectives In this chapter. they should know about some fundamental truths related to human relations. Therefore. The characteristics of people having submissive behavior are:    They do not stand up for themselves. promotion prospects. These facts will help students look at human relations in a better way. the performance of a person is influenced by various factors. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. but can affect performance if they are not present. Tell the students that in order to deal with and manage people. personality. You can assess a person's personality by determining a person's dominant behavior style. nature of work. These problems can fall into three categories: the first person is right and the other is wrong. communication. People are generally never fully satisfied and no one is perfect. However. feelings.

That's stupid… What can we do to resolve this problem.. It's nothing to do with me. but. They can get verbally hostile or abusive. but. its all your fault. ideas. 7. 1.No. I would like to. and feelings. It's only my opinion.   They sometimes adopt a patronizing attitude. 6. They blame others for problems and mistakes. I am sorry to take up your time. They express their views directly but not at the expense of others. and feelings. 10.. 8. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S.. After I finish this work. At the same time.. 3. 5. I will be happy to answer your question.just do it... 9. The characteristics of people having assertive behavior are:      They are honest with themselves and others.. they respect the right of other people to express their views. Behavior ©NIIT Coordinator Guide – Personality Development Programme . Statement Don't ask questions. They are able to negotiate and compromise. They respect the self and others.II 39 . I believe that .. People having assertive behavior express and pursue their own views.. ideas. They are confident and have a positive attitude.. what do you think. 2.. Now. Would you be upset if we.. 4.

List out your good qualities pertaining to Human Engineering. a consultant working at Red Sky.. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively and criticize because these attempts are futile. He tends to make work-related decisions on his own without discussing it with his team. He appreciates the efforts made by others. Sam. He admits mistakes easily and tries not to have an argument to prove his point. In any conversation. and this results in dull presentations. upright. It makes the other person feel important. needs to work on the following points to improve his skills related to human engineering:     He is unable to put his ideas across in an interesting manner. He avoids making personal contacts with colleagues. John. he looks from that person's point of view. he is unable to control his anger. He tries to be considerate and thoughtful in his behavior. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. ©NIIT Coordinator Guide – Personality Development Programme . He should learn to stay calm if things are not happening as per plan. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. He should involve his team members in planning activities because this will give them a sense of belonging. Ans. He tries to convince the person working with him that he considers that person honest.II 40 . he has limited knowledge about his colleagues. He needs to improve his presentation skills. and fair. which has already been proved wrong. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. He should try to get to know his colleagues. Before asking another person to do something. Ans. Sometimes. He tries to avoid an argument. If he enters in an argument with anyone. a consultant at Red Sky Inc. 2. he listens carefully to people. This will make them feel special. therefore.Solutions to Chapter Eight Questions 1. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. he tries to reconcile as soon as possible.

she completed her management diploma at a premier management institute and got a job in a top software development company. Anita began spreading rumors about Grace. After the meeting. Her manager reviewed her work after a week and was impressed. good work ethics. She did not tell them the reason why he had not agreed with her idea. her rating was average. Anita’s manager told her that he was very pleased with her work. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. the team felt that she was not a team player. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. Anita kept arguing. Because of this. Explain to the students that to develop a good personality. the students have learned to:     Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. Those who have practical knowledge of their area of work enjoy a distinct advantage. you can take the following approach:      Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. and IQ. Tell the students that their success will always be rated on the basis of the result achieved. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. she had a bitter argument with her team members Grace and Tom. Explain to the students that gaining specialized knowledge will help them succeed. reading and writing skills. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. Tell the students that they should have immense willpower and ability to make their own way and walk through it. Tell the students that a true professional should:  Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . Then. Therefore. Anita was deemed the 'Star Performer of the Month'. she had an idea that contradicted that of her immediate superior. and diligence.II 41 . After three months. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. Anita argued that Tom was the one who had not sent the document. She studied software engineering at a highly rated engineering institute and won an award for her project. At home and with her friends. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. This knowledge is gained through formal education and self education. This general intelligence helps them stand out and make a mark for themselves. During her first project. He explained why it was not feasible. Tom was taken aback because Anita had never asked him to send the document. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. However. they should also learn to develop these traits. He gave her a very positive feedback and showed her work to the Head of Department. The manager explained again in detail why the idea was not feasible. They rely on their own abilities and knowledge. She went to her manager and told him her idea. Some of these traits are innate but others can be developed with experience. Explain to the students that they can accomplish their tasks through organizational ability.Chapter Nine Objectives In this chapter. Soon after. she told her team members about what had happened and spoke of the manager very rudely. it is necessary to accomplish the task in order to be successful. They can improve their general intelligence by improving their vocabulary. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. during her appraisal. She disagreed with him and started arguing.

He tries to be considerate and thoughtful in his behavior. Besides having these qualities. List out some of the important principles of human engineering in which you are good at. Ans. Before asking another person to do something. He never waited for any external help and realized his dreams on his own. he looks from that person's point of view. which has already been proved wrong. If he enters in an argument with anyone. and is present in 85 countries. He has complete knowledge of his own field and has common sense to make practical judgments. Bill Gates has all the characteristics of a successful person. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively. As a result. 2. Sometimes. In 1975. he is unable to control his anger. chairman of Microsoft Corporation. Ans. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. He ensures that no chance to appreciate the other person is missed. He possesses strong work ethics and organizational skills. List out some of the important principles of human engineering in which you need improvement. He needs to improve upon his way of presentation. which have made him one of the most successful businesspersons in the world:    Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. and fair. This keeps his organization always at the top and in demand. employs 55. Continuous advancement: Gates always aims to introduce innovative products. Microsoft Corporation is a leader in software services and solutions. and this results in dull presentations. he started a company along with his friend Paul Allen.000 people. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. He tries to avoid an argument. My role model is Bill Gates. he tries to reconcile as soon as possible. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. upright. He has the natural ability to comprehend difficult concepts and analyze them clearly. In any conversation. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. a consultant working at Red Sky.84 billion for the fiscal year ending June 2004. Microsoft has a strong base of happy and satisfied customers. Following is the list of important principles of human engineering that John should work upon:    He is unable to put his ideas across in an interesting manner. Ans. John. Prepare an action plan for improvement of those qualities. It makes the other person feel important. Identify a successful role model and list two or three additional qualities other than those listed in this module. Today. He started developing computer programs at the age of 13. Microsoft generated revenues worth US$36. He tends to make work-related decisions on his own without discussing it with his team. He tries to convince the person working with him that he considers that person to be honest. 3.II 42 . he listens carefully to people. He admits mistakes easily and tries not to have an argument to prove his point. he has the following three abilities. ©NIIT Coordinator Guide – Personality Development Programme .       Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1.

He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards.       He is unable to make hard decisions related to people he works with. he knows little about them. He should learn to calm down if things are not happening his way. Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts. ©NIIT Coordinator Guide – Personality Development Programme . He should try to get to know about the people working with him more closely to make them feel special. As a result.II 43 . This will give them a sense of belonging. This results in people taking him for granted. He avoids making personal contacts with his colleagues. He should involve his team members in planning the activities.

people get to know each other and make impressions. Answering the following questions will help them identify the reason of conflict and resolve it: a. To express these knowledge skills. Tell the students that successful IT professionals know how to manage stress. while other traits can be developed with experience and perseverance. They need to ensure a high team spirit to accomplish their project and organizational goals. the students will start working together and giving good performance. an individual should be enthusiastic. In order to remain self motivated. besides being proficient in their field. Team spirit can be promoted by sharing experiences and by being flexible. and interest in extra-curricular activities. Tell the students that they should possess the knowledge of their field of study. IT professionals need to be eternal students and be in constant touch with new updates.     Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. IT professionals should possess good health and a delightful mind. They should are able to comprehend difficult concepts and analyze them clearly. 47. interpersonal skills and abilities. This is because collective effort is a must to ensure organizational success. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. Tell the students that successful IT professionals should be highly capable in managing human relations. To become a responsible and efficient member of a team. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. the students will be comfortable with each other and with the goal that they have decided upon to work together. the students have learned to:      Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. Ask the students in each group to interact with each other to know each other better. should also get along well with their seniors and team members. Some of these traits are generally innate. Ask the students to form groups of six members each and perform the following activities:     Forming: In this stage.II 44 . b. Every member is an important part of the team and is responsible for its success. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. Explain to the students that successful IT professionals have the ability to learn by themselves. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . It is very important to manage time for meeting deadlines and taking on new assignments. you can take the following approach:   Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. Norming: In this stage. c. Ask students to resolve various issues and concerns pertaining to the team goals among themselves. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. Tell the students that conflicts are bound to arise when individuals work together in a team. A team is a group of people working together towards a common goal. Storming: This is the argumentative phase. To be successful. and committed. they should also possess good written and verbal communication skills. Performing: In this stage.Chapter Ten Objectives In this chapter. co-operative. Tell the students that they should be work well within a team.

being preoccupied with thoughts about work. ©NIIT Coordinator Guide – Personality Development Programme .in the corridor or in the office library. Samuel is appreciated for being serious about his work from day one. they must:    Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. He always has a cheery look on his face. However. Such people are aggressive in nature and usually bring out new points related to team activities. They tend to adapt to the scene that seems to be suitable for the whole team. Samuel notices Robert making friends with people from different teams and departments. extracts the best out of individual talents. Competing: People with this style actively participate in a conflict. As a result.Tell the students that people react differently in a conflict. He notices that the people he had been greeting are not keen to communicate with him. Robert gets assistance from these same people . Ask them to learn about the following conflicting styles and select their style:      Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them .they explain company policies to him and help him get accustomed to the office environment. Robert is as efficient a worker. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project.II 45 . His bright eyes and ready laugh make people want to be around him. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. On the other hand. he forgets to greet them at times. they initiate conflicts and try to prove their point of view. At times. Accommodating: People with this style participate in a conflict but do not get affected by the result. tell the students that to build relationships at work. Robert becomes popular in his team. He has an intense look on his face at all times because he is always thinking about his work. Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. After going through the preceding case study. Such people are actively involved in planning activities that can bring the team together. and leads to creative solutions. Tell the students that avoiding such situations is not always helpful. if required Teamwork motivates individuals. They don't fight over their point of view but try to settle the conflict within themselves. Compromising: People with this style participate in a conflict in a reconciling manner. Samuel decides that he will make an attempt to meet other people as well.

Sound leadership. Do not listen to others' ideas and opinions. Recognition and reward for team efforts. Clearly established procedures. Do not give their opinions. Give priority to their tasks over the team tasks. Are not open to giving and receiving feedback. concern. Provision for review and feedback on individual as well as team performance. Mutual cooperation and conflict resolution. Mutual support. Offer support and motivation on the basis of personal likes and dislikes. and trust. Extracts the best out of the individuals.The Difference Between a Group and a Team A group turns into a team when its members begin to have:     Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork:    Motivates individuals. Do not share information. ©NIIT Coordinator Guide – Personality Development Programme . Practices Aiding Teamwork Good teamwork requires:          Agreed-upon goals and clear objectives. Recognition and support for individual differences. Active contribution by all members. Practices Hindering Teamwork A team suffers when its members:        Blame each other for failures. Leads to creative solutions.II 46 .

ask the students to: Control external and internal distractions. and magazines. Jack briefs his team. This will help them build up their confidence. and logical thinking are equally important in ensuring effective communication. the client is worried that the deadline cannot be met. In addition. and they work hard for two weeks. tell them to present their views on the topic. the training course looks more appropriate for undergraduates instead of office executives. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. you can:       Introduce the topic by explaining the importance of communication skills in the modern world. tell them that possessing effective communication skills is a prerequisite for personality development. Listening is not the same as hearing. it is the first step toward comprehension. Identify key points. Give the students a list of words and ask them to frame sentences by using those words in different contexts. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. newspapers. they will have more opportunities to succeed in life. Now. the students have learned to:   Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session.CH A PT ER . Listen actively. and interested. It will also prepare the students to participate in group discussions and interviews. Ask the students of possible reasons why Jack and his team blundered. bright. The client is pleased to meet Jack because he appears to be enthusiastic. This will help them in improving their communication skills and vocabulary. instruct the students to take notes while watching television. Also. Ask them to read books. After two weeks. Familiarity with a specific language might not be enough. ©NIIT Coordinator Guide – Personality Development Programme . Avoid making any interruptions.SPEC IF IC IN PU T S: P A R T . Carry forward the discussion stating that:          Listening is the most powerful tool of communication. The client feels that Jack is the right person to handle the project. Tell the students that if they have good communication skills. Jack presents the first version to the client. it involves interpreting and understanding. Instruct the students to create their own personality portrait. Make sure that the students maintain a list of the new words they come across each day. Ask questions and paraphrase. because writing is also important along with speaking and listening. listening to the radio or lectures. he makes all the preparations for the meeting. Explain that factors such as courage. Before the meeting. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. The client is very upset because the work does not match the requirements at all. Tell the students that listening carefully is one of the most important aspects of communication. .II 47 . ask them to write on any topic of their choice. Give the students an exercise on passage reading so that they can work on their reading habits. To improve their listening skills. Almost three quarters of the communication process involves listening. The client wants Jack to create an IT training course for office executives. confidence. Take notes. The project had to be completed within a month. To improve their listening skills. This exercise can help in building a strong vocabulary.II Chapter One Objectives In this chapter. Then.

Telephone Manners While speaking on the phone. rude.   Be unprejudiced. understanding.II 48 . This attitude is reflected in your voice. Speed: Speak slowly. Identify the caller: Ask for the name of the caller. Watch for nonverbal cues. An effective message includes:        Date and time of the call. you need to consider the following elements:         Voice: Your voice reflects your mood and state of mind. or agitated callers. Clarity: Express your words clearly. Ask questions from self. End the call: Summarize the conversation and end the call on a pleasant note. professional. if any. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. Composure: Remain calm while handling aggressive. take care of how you sound. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. Sit straight and breathe deeply. There are certain desirable procedures and protocols for using the telephone. Time for returning the call. Body language: Smile before making a call. Exchange information: Ask for and supply relevant facts and information to the caller. helpful. and messages are taken when you receive a call for another person. Attitude: Be courteous. ©NIIT Coordinator Guide – Personality Development Programme . Details of the person who received the call. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. and friendly. Contact number of the caller. Purpose of the call. Details of the caller. So. Requirements for future action. Language: Use simple and straightforward language. Receiving a Call There are five main steps in the process of receiving a call:      Greet the caller: Greet the caller and introduce yourself.

Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge. How can communication skills be improved? Ans. you can concentrate on the words being pronounced by the newsreader. Both set of skills are required. Language skills denote the person's subjective knowledge. while listening to the radio. general awareness. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. a person can have good language skills but may not be able to express his views to a group of people. This will make you more confident and comfortable with spoken language. For example. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. Give any three reasons why it is important to improve communication skills? Ans. What is the difference between language skills and communication skills? Ans. The three reasons are:    Communication skills are required to express our views to others. Logical thought process: Good communication also includes a logical thought process activity. This adds value to the communication skills. The following activities can help a person improve his or her communication skills. It is necessary to speak in a variety of situations. A person should be quick in reasoning and thinking. Presence of mind helps a person think in a logical manner. ©NIIT Coordinator Guide – Personality Development Programme . If you want to pursue higher studies. 2.II 49 . Developing a sense of humor: Sense of humor is another aspect that helps the communication process. Communication can be improved by practicing certain activities on a daily basis. Communication skills are necessary for a person to express his or her views in any situation. students prefer teachers who are jovial and lively. For example. Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. One can acquire communication skills only by practice. whereas communication skills involve the presentation of the subjective knowledge to the outside world. you need to participate in group discussions and personal interviews after you clear the entrance exam. For example. The difference between language skills and communication skills lies in the presentation of your ideas. Listening to news on the radio: Listening is the best way to improve the communication skills. and the vocabulary.Solutions to Chapter One Questions Solutions to Check your Progress 1 1.        Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability. Solutions to Check your Progress 2 1. The best way to improve vocabulary is to learn new words in different contexts.

Sentence: Breakdown Meaning: 1. Sentence: The rate of muscle protein breakdown was assessed. It is the ability to express our views and understand others' views. Can communication skills be developed by reading books on 'communication skills'? Why? Ans. Communication is a skill and can be improved upon only by practice. conflict. Balance Meaning: 1. Meaning: 2. Meaning: 2. issue. so that a situation is successful. Sentence: There was a lot of conflict between him and his father. Solutions to Check your Progress 3 1. Sentence: Pursue Meaning: 1. To follow someone or something. Solutions to Section 1. at all times c. To give something to someone.3. There are still balance payments due on him. Communication skills are the skills that enable a person to convey information so that it is received and understood well. An incompatibility of dates or events. A state where things are of equal weight or force. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. Division of something into smaller parts. A subject or problem that people are thinking and talking about. Solutions to Check your Progress 4 1. Sentence: My car had a breakdown in the middle of the road. He noticed a conflict in the dates of the two meetings. All oceans water is the same shade of blue a.II 50 . An active disagreement between people with opposing opinions or principles. Sentence: The car was pursued by helicopters. To give several things equal amounts of information. He is pursuing MCA from a recognized university. or money. Sentence: Don't worry about who will do it. A failure to work or be successful. hardly ever d. and breakdown. time. pursue. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. Meaning: 2. Sentence: The old lady had to hold the railings to keep her balance. The English book is issued in your name. Meaning: 2. To be engaged in (a vocation or hobby. Sentence: Issue Meaning: 1. Ans. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . for example) Sentence: Conflict Meaning: 1. issues. What are communication skills? Ans. in all places b.5 Passage 1 48.that's just a side issue. Meaning: 2. Write two sentences by using each of the following words in two different meanings: balance.

red pigments in coastal waters k. Ans. children develop socially. Green water near coastlines is almost always caused by i. blue pigment l. Ans. The main idea of this passage is q. a. t. c. b. Ans. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. s. w. v. p. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. b. reflected light and yellow pigment from plant life Ans. microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. at all times d. The main idea of this passage is that u. Blue light is e.Ans. aa. o. c. z. Ans. One inference that can be drawn from this passage is that cc. f. b. bb. x.II 51 . Ans. n. h. Phytoplankton are m. reflected light and yellow pigment from plant life 4. sand color j. r. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. d. infantile pleasures habits infantile pleasures patterns the number of siblings 3. The social development of a child can be affected by y. g. continual scolding is not harmful to the child dd.

rr. Home life and the people who live with the child affect his development kk. mm.ee. Ans.II 52 . spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme . nn. Ans. c. This passage implies that victims of Alzheimer's disease may oo. ll. b. incur personality and behavioral changes. c. continual scolding has adverse effects on the disciplinarian Ans. Ans. pp. qq. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes. continual scolding does not affect physical development ff. d. hh. continual scolding inhibits healthy social development 4. Where does the passage say the only child learns his social lessons? gg. All of the above Home and school Playground and classroom Playground and home All of the above 5. ii. Totally Passage 3 1. jj.

remember the answer to a question. remember the answer to a question. walk fff. bed rest bbb. long-term care Ans. tt. long-term care 5. xx. yy. According to the passage. there is no cure ddd. Symptoms of Alzheimer's disease include ss. c. vv. remain awake hhh. a. The cure for Alzheimer's disease is aaa. Ans. uu. d. which was already asked ggg. zz. a person with Alzheimer's disease might not be able to eee. to make feeble to make feeble capability to strengthen stamina 4.2. drive a car Ans. In the passage. "debilitating" means ww. b. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3. Ans.II 53 . which was already asked ©NIIT Coordinator Guide – Personality Development Programme . hospitalization ccc.

After analyzing the preceding case study. This will help them in improving their conversation skills. After the second meeting. Ensure appropriate body language.   Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. However. The lady just looked away when Sheila asked her why she was not married. Use English or the client's language. you need to:       Determine the degree of formality practiced at the workplace in the client's country. etc. After lunch. Sheila gave Ronald a silver Ganesha as a gift. When interacting with foreign clients. a client. Tell them the difference between intentional learning and incidental learning. Find out if it is acceptable to give or receive gifts. A desire to learn is a must. race. Ronald agreed. she felt it was inappropriate and addressed him as Mr. Then. Gestures and body movements can be perceived differently in different countries. It was decided that they should meet again after two days.Chapter Two Objectives In this chapter. Avoid discussing sensitive issues such as politics. Explain the different features of spoken English. She said she wasn't married. Tell the students that spoken English should be free from grammatical mistakes. These should not be perceived as bribe. During lunch. ask them to answer the questions given in the relevant exercise. color. one learns that before you interact with a foreign client. Arrange group discussions and presentations for the students and ask them to get actively involved in these. the students have learned to:    Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. Ronald looked puzzled and asked what she meant. This will motivate the students and help them improve their vocabulary. Avoid the local language.II 54 . Sheila asked whether they could ‘prepone’ the meeting. to initiate small talk. Give students reading exercises such as passages that contain conversations involving two or more people. ©NIIT Coordinator Guide – Personality Development Programme . Sheila asked one of the middle-aged ladies what her husband did. you can use the following approach:    Initiate a classroom session by explaining the basic components of communication skills in a conversation. When they met. He raised his eyebrows and looked at his colleagues in an embarrassed manner. Explain how spoken English is different from written English. the meeting continued. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. Smith. This will help them in improving communication skills and gaining confidence. Tell the students to speak English on a regular basis to improve their conversation skills. Ronald asked her to address him by his first name. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. it is important to know about their culture and work ethics.

Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. Tell them to improve upon their weaknesses by working on the following points:      You should always speak politely with other members of the organization. spoken English is not difficult. and formatting. Your body language must be an additional support to ensure effective communication. Care should be taken to speak slowly and use the correct grammar and pronunciation. 4. it will help create a very good impression about the organization. It is important to learn it to pursue further studies abroad. kkk. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. You should always establish good eye contact with the audience. The speaker should use appropriate words or vocabulary. You should be confident about the topic. The different features of spoken English are:     The speaker should be able to speak clear English so that the listener is able to understand it. lll. Why? Ans. or too slow. Ans. jjj. so that others cannot understand. They are also important for success in different professional situations. It is necessary for social prestige and respect. Writing English is difficult because you also need to worry about elements such as spellings. and connecting with the audience. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme . punctuation. The seminar must be impressive in terms of content and presentation style. 2.3 (a) 1. What are the different features of spoken English? Ans. The speaker should pronounce the word correctly. Solution to section 2. It is easier as compared to writing. Your presentation should be crisp and effective.II 55 . 3. Knowledge of the English language is of great importance because of the following reasons:     It is useful to get a good job. Why do many of us find it difficult to speak in English? Ans. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. such as attending interviews and conducting presentations. Practice enhances the confidence level and improves effectiveness. The speaker should not speak too fast. he is practicing iii. Many of us are not able to speak English because of lack of practice. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. Is spoken English difficult. It is important to know English in order to try for a job in other countries. No. Name any four reasons why English is important to us. so that others get bored. The passage implies that if a student studies for an exam. clear voice.

As Hans listened to the lecture of Einstein. tired of learning ttt. in order to learn by intentional learning. a. According to the passage. In the passage "motivation" means mmm. (True/False/Unknown) Ans.Ans. in need of learning Ans. unmotivated sss. repulsion ooo. False vvv. incidental learning 2. When the professor had asked a difficult question. impulsion Ans.3 (b) 1. Highly motivated Solution to section 2. (True/False/Unknown) Ans. True www. Einstein thought that they were in trouble. dread nnn. True ©NIIT Coordinator Guide – Personality Development Programme . The question asked by the professor was such that Hans had no idea of it. a. uuu. false or unknown.II 56 . Say whether the following statements are true. Highly motivated rrr. one must be qqq. he understood it well (True/False/Unknown) Ans. impulsion 3. d. neglect ppp.

They left the university with Hans driving. Ans. b. Amusing bbbb. modesty dddd. true f. "It is a pleasure to drive a genius like you". i. and joined in the applause at the end. true Ans. These words were first spoken by Einstein (True/False/Unknown) Ans. interest in space travel eeee. interest in space travel d. What kind of story is this? zzz. Answer the following in a phrase or sentence each.II 57 . 49. Einstein was tired and was not in a position to deliver a lecture. fictional aaaa. curiosity ffff. Hans performed well. and television.xxx. False yyy. Einstein studied Science. Yes. space travel. sense of humor h. Did Hans perform well? Pick out words from the story in support of your answer. g. c. sense of humor Ans. Why did Hans give lecture in place of Einstein? Ans. Which of the following qualities made him a great scientist? cccc. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. So. What did Einstein study? Ans. Hans delivered a lecture in place of Einstein. False 2.” ©NIIT Coordinator Guide – Personality Development Programme . He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. (True/False/Unknown) Ans.

He had an attractive personality with strong features and long black beard. The most remarkable year for Dr. William Gilbert Grace had a splendid physique. In what aspect. William Grace died on October 25. Grace. o. How did he consider cricket? Ans. His father and uncles were enthusiastic about the game as his elder brothers Henry. He was enthusiastic about cricket from the tender age of six. had memorized Einstein's lecture iiii. it was so easy that even his driver could answer it. He had an attack of cerebral hemorrhage a few days before his death. He received a testimonial and a letter of congratulation from the Prince of Wales. impersonated Einstein hhhh. did not let Einstein down Ans. He scored 100 runs or more on 121 occasions. Einstein called Hans a genius because he: gggg. m. Although he was a doctor. n. he was a fast bowler. should the credit go to Grace regarding the game of cricket? Ans.346 runs and also completed his hundredth first class century. Describe the physical appearance of William Gilbert Grace in a line or two. M. the answers have been researched by using the Internet. William Grace found himself in an atmosphere charged with cricket. He was a tall man. ©NIIT Coordinator Guide – Personality Development Programme . He held the record for the highest individual score for many years.II 58 .) Solutions 50.j. They also were cricket players. he chose cricket for a profession. What was Hans's reply to the question of the professor? Ans. He was the first one to score a triple century in first class cricket. His highest score in tests was 344 runs. k. had presence of mind jjjj. Alfred. 1915. He belonged to a family with a cricket background. In fact. and E. Grace's career was 1895. He was sixty-seven years old. Dr. l. William Gilbert Grace was the greatest and most attractive personality in cricket. He was about 70 kg in weight. William was actively engaged in first class cricket. What happened to him? Ans. What is the record of Grace as a batsman and bowler? Ans. Grace scored nearly 55000 runs with an average of 43 runs per match. In addition. c. had presence of mind (Because the passage for the below section is not available in the Student Guide. In that year. Ans. he scored 2. Hans laughed and replied to the professor that the question was not at all difficult. 6 feet and 2 inches in height.

He discusses politics.Solution to Section 2. 2. Ans. Doesn’t she? 5. Ans. 6. They sing very well. My sister is getting her ears pierced this evening. He has not given his final exams yet. My sister is getting her ears bored this evening. Sugar is available for free in the market. Rain is coming very heavily. He discusses about politics Ans. ©NIIT Coordinator Guide – Personality Development Programme . Isn't it? Ans. She sings well. Can you describe that picture? 7. It is raining very heavily. Can you describe about that picture? Ans. Ans. 4. Ans.4 The sentences given below are examples of sentences with common errors.II 59 . He couldn’t stay with the class. She sings well. 1. Sugar is available freely in the market Ans. He couldn't cope up with the class. 3. 8. He has not yet appeared for his final exams. Identify the error and correct the same. 9. They sings very well. Ans.

The teacher is delivering a lecture. The teacher is giving a lecture.II 60 . ©NIIT Coordinator Guide – Personality Development Programme .10. Ans.

Ice-cream sales rose ________ (steep) last August. Out of all the subskills. Tell the students about subskills such as using the correct sequence of words in a sentence. This will help them in various tasks. The subskills are:       Right order of words in a sentence. Provide the students with a checklist to help them redraft documents. 54. It _______(rare) barks. Proper usage of punctuation marks. Explain the importance of redrafting a document. Proper format. Discuss their views and share with them the various ways in which they can improve their writing skills. Correct usage of grammar. 56. such as preparing presentations. I am a fan of France Gall. 57. Although IT professionals do not emphasize on the use of grammar. You cannot acquire good writing skills in one attempt. Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. My father drives ________ (slow). ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. she's got _______ (beautiful) songs as well. Explain to the students the importance of proper grammatical usage while writing a document. "I particularly like all these _______(bright) colors in your paintings". I hope it can be mended _____ (cheap). He ______ (seldom) exceeds 40 mph. Ask the students to write their views on improving writing skills. 55. Ask them to redraft their document according to that checklist. you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. My old car broke down yesterday. She not only sings _______(beautiful). 58. Jimmy has got a ________ (tremendous) collection of stones. Sting is a _______ (marvelous) singer. Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . and using correct grammar. it is important for them to learn correct grammar. Writing includes several other fields or subskills. 53. For example. the students have learned to:     Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. He broke the news to her _______ (gentle). he whispered _______ (soft). Ask the students to do exercises that will help reveal their shortcomings and improve their grammar.Chapter Three Objectives In this chapter. Then. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. My dog is very ________ (silent). Introduce the features of good writing skills. Appropriate choice of vocabulary. correct grammar usage is an important and basic subskill of writing. ask them to do the following exercise. Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. Writing needs a lot of practice.II 61 . you can use the following approach:     Initiate a classroom session by defining writing skills. 52. There was a _______(sudden) increase in sales. Explain to them the importance of good writing skills. Right order of sentences in a paragraph. 60. using simple and appropriate words. To become a good professional. 59.

format.Ask students to prepare a report on any topic. Discuss the importance of each one of them. 6. such as but. 7. Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. No. Style. 5. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document. Then.6 1. Mention the different subskills in writing. ©NIIT Coordinator Guide – Personality Development Programme . and which. 11. Cohesion: Helps to identify the completeness of a sentence or a paragraph. The differences between the language of speech and the language of writing are:  The language of speech consists mostly of broken utterances. that. Ans. whereas the language of writing consists mainly of complete sentences. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. to combine sentences. 2. It also helps to ensure that the sentences are able to convey the complete meaning. give them the following checklist for evaluating their report: S. Grammar: Helps to ensure that the document is grammatically correct. What are the differences between the language of speech and the language of writing? Ans.II 62 . 10. 3. and phrases. 12. Coherence: Helps to identify the appropriate usage of connectors. words. The different subskills in writing are:         Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. 4. 2. 1. Sections 3. 9. 8.

   

In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.

3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.

4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:

   

Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.

5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.

6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.

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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.

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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:

  

Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.

Certain steps that can help an individual in improving his writing skills are:

    

Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar

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explain to the students the use of various linking words and phrases. Instruct them to identify the layout. In addition. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. Explain to them what paragraphs are and why are they required.II 66 . you can use the following approach:       Initiate a classroom session by giving a brief introduction on writing skills. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. the children still didn't finish dinner. Errors in Subject . and length of the letter. if any. Explain to the students the shortcomings in their paragraph writing. Instruct the students to identify the features of a good paragraph. Discuss the guidelines for letter writing. Discuss the importance of organization of the body of the letter. Provide the students with a sample letter. Explain to them the importance of layout and format of a letter. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are:     Errors in Verb Tense Incorrect: When I came home. Explain to them the importance of linking devices in a paragraph. the students have learned to:   Write paragraphs Write letters Focus Areas To conduct this session. language. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. Instruct the students to write letters on specific topics to check their progress. Correct: He threw it out of the window. I would have done it yesterday. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. format. such as first of all. You can discuss some of the errors that the students generally make while writing. For this. based on format. and on the other hand. whereas. Present: If I had time. In addition. I would do it now. discuss the tips to achieve coherence and cohesion in a paragraph. Instruct the students to use appropriate vocabulary and correct punctuation. Tell the students about the importance of grammatical accuracy while writing. Share tips to help them overcome these problems and improve their letter writing. content. Introduce letter writing to the students. Past: If I had time. Errors in Conditional Sentences Future: If I have time. the children still hadn't finished dinner. Errors in Tense formation Incorrect: He throwed it out the window. and organizational pattern of a letter. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. Discuss the problems they may face. such as coherence and cohesion. Explain to students the differences between formal and the informal letters. Correct: There are many reasons why I can't help you. I will do it tomorrow. consequently. as given in the Additional Inputs section.Verb Agreement Incorrect: There is many reasons why I can't help you. Correct: When I came home. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . Introduce the students to paragraph writing. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress.Chapter Four Objectives In this chapter. List the restrictions imposed when writing formal letters. Also.

Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. if you are writing a letter to your relative. Correct: Texas is bigger than any other state in the United States. but a few of the class is here. Alice. Correct: Everyone on the project has to attend the meeting. this one is better. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. check if the correct form has been used. If you are applying for a job in an organization. lesser time you have for reading. it should be informal. the better you will get. Incorrect: The more you practice. Correct: She looked very good. Incorrect: Everyone on the project have to attend the meeting.Object Incorrect: All of us .Fred. but a few of the class are here. (How easy?) Most adverbs are formed by adding -ly to the adjective. An adjective describes a noun and answers the ‘what kind’ question.II 67 . Make sure the correct form has been used. For example.were late. Jane.were late. Correct: The busier you become. Example: She cooks well. Correct: Of the two books.   Guidelines for Writing Letters Use the following tips to write a letter:  Identify the nature of letter.  Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well. Example: She is a good cook. Incorrect: Texas is bigger than any state in the United States. you will get better. ©NIIT Coordinator Guide – Personality Development Programme . Correct: All of us . Correct: That is the most important reason. Errors in Pronoun Subject . this one is best. Alice.Fred. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. and me . whether it is formal or informal. Errors of Illogical Comparatives Check comparisons to make sure they make sense.  Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English:  Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. Correct: John is absent. Errors in Parallel Comparisons In parallel comparisons. it should be formal. Incorrect: That is the most important of any other reason. Correct: The more you practice. Jane. (How does she cook?) This exercise is relatively easy. the less time you have for reading. Correct: The young man writes badly. Incorrect: Of the two books. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. Incorrect: The busier you become. and I .

For example. The following parts are included in the body of the letter: • •  The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. The layout of the letter makes the first impression on the receiver of the letter. Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages:  Clarity: • • • • • • •  Use an appropriate subject line. do not use abbreviations and symbols. Proofread and check spellings before sending the message. Security and privacy: • • •  Use the 'Bcc' field for multiple recipients. 'Cc' field: 'Cc' stands for carbon copy. 'Bcc' field: 'Bcc' stands for blind carbon copy. Detailing: This is the actual content or body of the message. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. The header of the e-mail message contains the following fields:      'To' field: The recipients' e-mail IDs are written here. The organization of the body of the letter is also very important. Closing: It includes the conclusion or the summary of the message. Use an appropriate greeting. Keep the message short and simple. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message.   Identify the nature of language and style to be used in the letter. Ask the students to draft a letter and then assess their progress based on the following parameters:      Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. Avoid describing highly confidential issues.II 68 . formal letters should be precise and to the point. if you are writing a formal letter. Quote accurate data/facts. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. E-mail etiquette: • • Do not use letters in uppercase. while the body comprises the main message. ©NIIT Coordinator Guide – Personality Development Programme . For example. Use standard font and color. If you are writing an informal letter. Avoid describing legal or controversial issues. Use business English. you can use abbreviations and symbols. Identify an appropriate length for the letter. The header contains the recipients' addresses. Avoid using angry or offensive language. This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence.

and sarcasm. A paragraph revolves around one main idea. Avoid using chat language. acronyms. A topic sentence is the sentence in a paragraph that explains the main idea. Avoid humor. and personal complaints about coworkers. Do not send e-mail messages to discuss confidential matters such as disciplinary action.• • • • Avoid sending spam or unsolicited mass mails. Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. b. It is used to arrange content into small. What is a topic sentence? Why it is important? Ans. easily readable bits. conflicts. It is important because all the sentences in the paragraph are directly related to it. A Paragraph is a group of sentences. ©NIIT Coordinator Guide – Personality Development Programme . What is a paragraph? Ans.II 69 . jokes. and emotions.

What are linking devices? Why are they important? Ans. 67.5. What is coherence? How is coherence achieved in a paragraph? Ans. In my family everyone brings a special dish for the thanksgiving meal. 61. on the other hand. sweet potatoes and cranberry sauce. Thanks giving is a family celebration. Everyone eats more than usual. and at the end of the day we are as stuffed (full) as the turkey. 66. E-mail and Post are similar in some respects but different in others Ans. a mixture of bread and spices. Examples of linking devices are first of all. For example. Later. and whereas. In both email and post. They prepare many traditional foods such as turkey. Coherence means logicality. This organization of data is not possible in the case of post. It is also an important feature of paragraph writing. 6. Everyone eats more than usual. the speed at which e-mail is transferred from one place to another is much faster than post. 5. What is cohesion? Why is cohesion important in a paragraph? Ans. They are similar in some respects but differ in others. In my family everyone brings a special dish for the thanksgiving meal. d. and at least four pies. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. 64. My aunt bakes a turkey and fills it with stuffing. Solutions to Section 4. a mixture of bread and spices. The sentences should be arranged in the following order: 1. The content that is sent or received may be formal or informal. sweet potatoes and cranberry sauce. My relatives also make vegetables. salads. They help establish a relationship between two sentences. In addition. and at least four pies. E-mail and post are different means of communication. depending on the distance and the quantity of information being communicated. 3. On this day the Americans remember the first thanksgiving feast of the early American colonists. On this day the Americans remember the first thanksgiving feast of the early American colonists. large information can be sent from one place to another. salads. the information received can be forwarded to another destination with some addition in the content. Ans. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. 62. The receiver can use the information sent by e-mail and can manage the data easily. Thanks giving is a family celebration. Linking devices are words or phrases that are used to connect two or more sentences.1 Write paragraphs on the following topics: 1. My aunt bakes a turkey and fills it with stuffing. They prepare many traditional foods such as turkey. Cohesion means unity of thought. Sending mails by post may be expensive. 65. My relatives also make vegetables. 2. It is an important feature of paragraph writing. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph.II 70 . However. 63.c. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. 4. and at the end of the day we are as stuffed (full) as the turkey. e. ©NIIT Coordinator Guide – Personality Development Programme . 7. 2. e-mails are free of cost but post is not.

5. you need a fax number to identify the fax machine at the receiver's end. there is direct one-to-one interaction. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . which can be transmitted over the line. post allows you to send and receive a large quantity of information. Post provides simple communication. Post and Fax are different in many respects Ans. the person can hear the voice of the other person whereas in post. They both provide a moderate level of security. The telephone converts sound signals into electric signals. Email is preferable for many reasons Ans. e-mail can be shared among various users efficiently and effectively. The telephone and post are different means of communication. A message sent through post is delivered to the receiver in many days. Both e-mail and the telephone are means of communication but differ in many ways. However.2 1. The transmission speed of the telephone is very high as compared to the transmission speed of post.II 71 . is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. persons can only read the messages written by the sender. In telephonic communication. 3. However. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. A message sent through post needs a postal address to reach its destination 4. E-mail can carry files in the form of attachments. Two fax machines are required to send and receive messages. It is very easy to manage data because e-mail enables you to send the same information to different users easily. The transmission speed for both is very high. whereas a message sent through fax is delivered within a few minutes. E-mail is a much better medium of communication in comparison with other transmission methods. Telephone and fax share certain common features Ans. E-mail and Telephone differ in many ways Ans. 6. The usage of telephone is more convenient as compared to e-mail. Fax also converts messages into electric signals that can travel through telephone lines. whereas fax provides electronic communication. In contrast. because of its speed and broadcasting ability. data can be managed more easily in e-mail. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form. e-mails enable us to send large amounts of data and stored it for future reference. In a telephonic conversation. Post is cheaper but slower than fax. Both fax and e-mail are modern means of communication but are different from each other is several aspects.2. Fax is very different from an email Ans. Both telephone and fax use telephone lines to send and receive messages. Post and fax are different in several respects. which is not possible in the case of telephone. Solutions to Section 4. E-mail allows various users to send large amounts of information to the other users. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. To send a fax. City Public School R. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone.5. the transmission speed is slow as compared to fax. 7. Telephone communication is entirely different from that of a post Ans.K. Ans. Electronic communication. In addition. In e-mail. The telephone and fax are similar to each other in many aspects.

II 72 . The Principal will read out the annual report highlighting the achievements of the school in academics and sports. The residents fear outbreak of diseases anytime. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. James School Leader 2. which are more cleaner. The drains are open and keep overflowing with garbage and dirt. It is unfortunate that the Municipal Corporation. school leader of the City Public School. south Delhi. Thanking you. spacious. Our principal will preside over the function. Yours faithfully. It will be a privilege for us to have you as our chief guest for the annual function. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . Supply of water is very irregular and inadequate. are left to rot and stink. Your presence shall be a source of inspiration to the students. I hope you be able to spare some precious time from your busy schedule and grace the occasion. and greener due to regular maintenance. the residents have become easy victims of water-borne diseases. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. These are areas where VIPs and the rich reside. Due to nonavailability of pure drinking water. Our school is going to hold an annual function on 25th Sep. There are certain parts of New Delhi. colonies like Nandnagri. In contrast. I am James.The District Collector Delhi Subject: School Annual Function invitation Sir. Heaps of dirt keeps lying on the streets. inhabited mostly by low-income groups. 2005. Ans. particularly. Delhi. is not paying equal attention in providing civic amenities to the residents of different parts of the city. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible.

I have submitted Parul Sharma's certificate in the university office. I.3. I request you to ask the concerned staff to send my certificate as soon as possible. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi. IT (II) year examination. Unfortunately. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones. 0234567 ©NIIT Coordinator Guide – Personality Development Programme . had appeared in the B. IT (I) year. Ans. which belongs to Parul of B.II 73 . My roll number is 0234567. Adhiraj Singh. I am facing a great amount of inconvenience due to the nonavailability of my certificates.Sc. Subject: Received wrong set of certificates Sir.Sc. Yours faithfully. IT (II) year Roll No.Sc. Adhiraj Singh B. a student of XYZ College. I have received the certificates for Roll Number 134567.

2. Hope you are doing fine. But I really wish we were in the same college. Do take good care of yourself. . Mata Gujri Hostel Balawala Dehradun 14 sep. John ©NIIT Coordinator Guide – Personality Development Programme . My new session will be starting in the month of April. Ans. Imagine you are staying in a hostel. so you must be feeling homesick. The first few days are tough. course in Faridabad. You will be glad to know that the results of the annual examination are out and I have passed with distinction. I can’t wait to meet you during the upcoming vacations. Yours lovingly. Yours affectionately. XYZ 5. This would have made lot of difference.4. Our session has started and I too am trying to adjust to the new life.II 74 . Firstly. I need to purchase stationery. I came to know from your brother that you are staying in a hostel. Ans.000/-. Fortunately. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B.E. In case you get time. please do come and meet me.E. I have made a few friends. For this. This is the first time you have been staying away from home. Rest is fine here and please do reply as soon as possible. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons. I will be able to meet all my requirements if you can send me Rs. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. I need to buy certain books and submit the fees for the new session. as we would have enjoyed our college life as we enjoyed our school days. I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. 2005 My dear Dad. course. In addition. How are you? I hope all of you are doing well at home.

the students should read the complete text slowly and carefully to identify the relevant information. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. and various layout features. bold typeface.Chapter Five Objectives In this chapter. Understanding nonverbal signals. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. Discuss what is reading and what are the various types of reading. Tell the students that effective reading can be understood as a scientific process that involves:      Skimming and scanning. Understanding the text structure. underlines. Then. ask them to attempt the relevant questions. the benefits of the ability to read well. Understanding the paragraph structure. Tell the students that reading refers to the ability of understanding any written language and is central to any profession.    Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section. making comparisons. Anticipating and determining the meaning of words. italics. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. Explain to the students that reading involves comprehending and understanding a written document. you can use the following approach:    Initiate a classroom discussion by explaining the importance of reading in our daily lives. Explain the importance of reading and how it can improve one’s personality. Ask the students to take a reading ability test by reading the comprehension given in Section 5. the students should be able to understand the purpose and general content of the text. It also involves drawing inferences. These include elements such as fonts. ©NIIT Coordinator Guide – Personality Development Programme . This skill is utilized more than the other communication skills of writing and speaking. Tell them how reading improves one's perception and develops the thinking process. Explain to the students. they should also concentrate on nonverbal signals. After skimming.4. they can go for surface level reading when reading for pleasure. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time. and asking questions. the students have learned to:     Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas. In this process. However. This process is known as scanning. Explain the difference between direct and indirect speech while reading.II 75 .

that is. ©NIIT Coordinator Guide – Personality Development Programme . Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. Determining the relation: Understand the relation. What is reading? Ans. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. or section. Subheading: Presents a brief summary. To anticipate the meaning of a word. which can also be used within a paragraph. and other supporting evidences. details. therefore. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. Understanding the Structure of Text The structure of a text consists of various parts. paragraphs contain between 75 to 150 words. Most texts start with a title and sometimes a subtitle. The introduction part mostly informs the reader about the content of the document. Each paragraph deals with one aspect of the subject. On an average. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. These sentences may contain arguments. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. The second part: Consists of sentences that develop the main idea of the paragraph. an introduction. Figures: Represent pictorial representation of an idea or a concept. The conclusion part puts the subject matter in the right perspective. if any. an adjective. Paragraphs are linked in a logical way by link words. such as title. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences. Determining the function of the word: Understand the function of the word in the sentence. or section. or an adverb.These layout features are:     Heading: Refers to the title at the top of a document. The number of sentences and words in a paragraph depends on the subject. Captions: Represent comments on figures. paragraphs. It is an important part of communication. page. each paragraph can have its own subtitle. between that word and a word that is familiar to them. examples.II 76 . Reading means understanding text. explanations. chapter. a noun. and summary. The heading indicates the subject matter being discussed in a particular document. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. A paragraph consists of the following parts:    The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. or an explanation of a particular section or chapter. the students should look for the following clues and indications:     Determining the word class: Understand if the word is a verb. how is it related to the other words in the sentence.

we make notes. surface level reading and deeper level reading. and seeking pleasure. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). Usually. 5. Who will be able to make the best of the opportunities? Ans. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. Why is loud reading not 'reading'? Ans. such as preparing for examinations.         Ans. Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. To encourage students develop a reading habit. Reading is done for a variety of purposes. Reading has many advantages. Reading is important to understand any piece of text. B ©NIIT Coordinator Guide – Personality Development Programme . Loud reading seldom leads to understanding the content. So. according to the author.    Ans. 4. The two purposes of this lecture are: Ans. 2. Why is reading important? Ans. Reading is of two types. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities.2. interpretation. "make the best of the opportunities". refer to? Ans. 4. learning a subject. What does the phrase. To help students determine what to read and how to read. Solutions to Check your Progress 2 1. What are the different kinds of reading? Ans.II 77 . 3. gaining information. Deeper level reading involves concept forming. 3. and critical evaluation of the relevant content. Surface level reading is done mainly for pleasure. Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. it is not considered as reading. They are: Ans. 6. Who. Reading is an important communication skill.

reading is a must. Indians have the good opportunity for exposure to the native variety of language. Why does the speaker say that reading is a good source of entertainment? Ans. By developing your reading habits. This is because getting the reading material in printed manner in the native language is very easy.We do not develop concepts. Slide2 supports this view. 8. We read textbooks and other related books.II 78 . Yes. magazines. For writing impressively. Do you agree with the view. the speaker emphasizes the need for exposure to the native variety of English to non-natives. the passage suggests that reading helps to improve writing skills. 12. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text. For both these requirements. which leads to an improved personality. 11. one should have a deeper understanding of the topic and a good vocabulary. How does reading a novel improve one's personality? Ans. 9. Reading a novel helps us to develop a wider area of perception and a coherent thought process. 10. Yes. Yes. and a whole lot of other things. I do agree with the view that reading helps improve writing skills. Do Indians have a good opportunity for exposure to native variety of language? How? Ans. ©NIIT Coordinator Guide – Personality Development Programme . 7. We read newspapers.Presentation and Public Speaking. Yes. you will be able to write more impressively. Yes. As a result. We develop concepts. Refer to Unit 7. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. you can improve your vocabulary. Printed books in the native language are easily available and are within the reach of a common man. Why? Ans. Does the speaker emphasize the need for exposure to the native variety of English? Ans. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure.

Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. Which benefit of reading.II 79 . people who regularly read newspapers. Why should one not read without interest? Ans. is not known to many people? Ans. 14.' Why was Mohandas impressed by the Sheik? Ans.. 3. 17. People should read newspapers and magazines on a day-to-day basis. One should not read without interest because the reader will not be able to understand the piece of text in such a situation. What does the speaker suggest to the students to read. ©NIIT Coordinator Guide – Personality Development Programme . 16. 15. Mohandas was impressed by Sheik because he was tall and strong. 'He was not against eating meat.. Can you add to the list? Ans. 'Sheik had a bad reputation. 2. These two aspects help in maintaining good social interaction. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully. Solutions to Check your Progress 3 1. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression. What did the Sheik advice Mohandas? Ans. the reader will not be able to recall the text when he or she needs it. Sheik advised Mohandas to eat meat if he wished to grow tall and strong. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. yet he was much impressed by Sheik.' What was Mohandas against? Ans.13. Name some material that people need to read on a day-to-day basis? Ans. In addition. The development of thinking processes is a benefit of reading that is not known to most people. according to the author. Why? Ans. Reading improves our personality and general awareness. Mohandas was against telling a lie to his mother. As a result.

canvas. The little girl in the story was Durgabai. What did the Congress do in Kakinada in 1923? Ans. Who was the little girl in the story? Ans. 3. How the experiment was conducted by the Wright Brothers an important event? Ans. 2. which agree with the statements in the passage. Why did Mohandas have to steal money? Ans. Solutions to Check your Progress 6 Read the following sentences. Mohandas stole money to buy cigarettes. The experiment conducted by the Wright brothers enabled humans to fly. The Wright brothers made the first aeroplane in 1903. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. and wire. The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . 3. 2. 5. The plane made by the Wright brothers was made up of wood. Write the letters indicating the six true statements in your answer book.II 80 . Indians were fighting against the British to gain freedom. The Congress held a meeting in Kakinada in 1923. How was the plane made by the Wright Brothers different from the modern planes? Ans. What was the important thing the Wright Brothers did in 1903? Ans. Ans. Solutions to Check your Progress 4 1. People who had put up the exhibition bought a ticket for Nehru.4. Solutions to Check your Progress 5 1. which are related to the passage. Against whom were the Indians fighting? For what? Ans. Who bought a ticket for Nehru? Ans. The planes of today are made up of Magnalium. 4. These are among the six sentences. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket.

5. Govind said. "Will you please show me the way to Lal Bagh. "Did you pay my fee yesterday?" Ans. Mary requested me to lift that bag for her. 1. The child exclaimed that it was a long snake. Peter asked me to show him the way to Lal Bagh. "Can you kindly lift this bag for me. He admitted that he hates to go late. He said. ©NIIT Coordinator Guide – Personality Development Programme . "Oh! What a long snake!" Ans. 6. They said. They said that they will not to go to the computer center from the following day. Sita asked me why I had given her only 3 marks for that answer. 2." Ans. 7." Ans. Govind asked me if I had paid his fee the previous day. 3.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech." Ans." Ans. Peter said. "We do not go to the computer center from tomorrow. "Why have you given me only 3 marks for this answer?" Ans. "I hate to go late. 4. Sita said. The child said.II 81 . Mary said.

presented. Absent-minded dreaming while awake. The teacher ordered all the students to submit the record notes by the following evening. have an emotional impact upon. Free from emotional agitation or nervous tension. also write the other possible meanings for the same word. given formally or officially. ©NIIT Coordinator Guide – Personality Development Programme . Secondly. the tangible substance that makes up a physical object. A period marked by distinctive character or reckoned from a fixed point or event. A purposeful or industrious undertaking (especially one that requires effort or boldness). Solutions to Section 5. Burdened psychologically or mentally. Characteristic of false pride. "You should report by 5 o' clock in the morning.8. dignified manner or conduct.II 82 . She rued the fact that she had answered all the questions incorrectly in the exam. express moral judgments. Absence of light or illumination. given as a gift. The officer ordered his subordinates to report by 5 o' clock in the morning. concerned with worldly rather than spiritual interests. The officer said to his subordinates. to change location. She said." Ans." Ans. proceed. "All of you should submit the record notes by tomorrow evening. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. Ans. 10. 9. Absence of moral or spiritual values. having an exaggerated sense of selfimportance. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. "What a pity I have answered all the questions wrong in the exam!" Ans. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. the state of being held in low esteem. relevant information or interconnection. The teacher said.4 1.

3. Letter was not sufficient to convey all his thoughts. wwww. according to Nehru. u. Live (in a certain place). which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p. A deceptive manoeuvre (especially to avoid capture). Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. He was weak. Completely clear and fine. Ans. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. Ans. vvvv. quietly or secretly. v. who came to Karnasuvarna. r.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. t. ©NIIT Coordinator Guide – Personality Development Programme . and history becomes stirring and epoch-making.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. q. x. and then even simple. The ten comprehension questions covering the entire text are: 68. ordinary men and women become heroes. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. The ten multiple choice type comprehension questions covering the entire text are: 69. what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. Why was Nehru not able to convey everything that he wanted in his letter? tttt.II 83 . 2. s. Characterized by absence of emotional agitation. w. He did not have time to write uuuu. elevated in nature or style. In prison one cannot write long letters. to avoid being observed.

Why did Hiuen Tsang come to India? xxxx. Which is the most famous book of Nehru? rrrrr. Napoleon Bonaparte lllll. to argue ddddd. b. Jeanne d' Arc cc. a. Stalin Ans. Geetanjali ttttt. Indira Gandhi bb. To whom is this letter addressed? fffff. y. Mussolini ppppp. d. The best way to distinguish between right and wrong is: bbbbb. For knowledge zzzz. Letter was not sufficient to convey all his thoughts. Sarojini Naidu Ans. For trade aaaaa. Jeanne d' Arc mmmmm. Mahatma Gandhi hhhhh.II 84 . c.Adolf Hitler Ans. Kamla Nehru iiiii. to give sermons ccccc.Ans. Abraham Lincoln qqqqq. Lenin dd. a. For touring India Ans. Lenin ooooo. Godan ©NIIT Coordinator Guide – Personality Development Programme . The Discovery Of India uuuuu. For knowledge z. Who started the Russian Revolution? nnnnn. to read Ans. to discuss eeeee. Jesus Christ kkkkk. Indira Gandhi was inspired by the story of: jjjjj. For adventure yyyy. My Experiments With Truth sssss. to discuss aa. c. Indira Gandhi ggggg.

the best friend of his daughter could be: vvvvv. Nainital ffffff. b. Naini prison. 1921 cccccc. c. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. Ans. 1914 Ans. 1917 gg. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey.Ans. ©NIIT Coordinator Guide – Personality Development Programme . On her birthday. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. Write a paragraph on Nehru's love for his daughter based on this letter Ans. he reaches out to her from the prison through a letter. he sent her invaluable advice and his blessings. None of these Ans. and Mahatma Gandhi. Where was Nehru imprisoned? dddddd. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. Her mother ff. Write a summary of the letter without losing meaning of the text in about 150 words. According to Nehru. Nainital 4. Andaman and Nicobar Islands eeeeee. Nehru himself wwwww. Sarojini Naidu Ans. Tihar jail gggggg. Through this letter. Lenin. 5. Naini prison. He advised Indira that the best way to find out what is right and what is not is by talking and discussing.II 85 . Like a good father. 1917 bbbbbb. it is evident that Nehru loved his daughter deeply. If she ever found herself in doubt. and told Indira that she should stay inspired by such people and serve her country. b. Her mother yyyyy. Indira Gandhi was born in the year: zzzzz. she should never do anything in secret as if she had something to fear or hide. The Discovery Of India ee. Bapuji xxxxx. Nehru reminded Indira of heroes such as Jeanne d’ Arc. 1923 aaaaaa. Instead of the usual material presents. c.

6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:

  

This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.

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Chapter Six Objectives In this chapter, the students have learned to:

  

Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions

Focus Areas To conduct this session, you can use the following approach:

  

Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:

    

Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.

After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"

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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:

   

Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility

Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.

2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.

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What is the central idea of this short story. The moral of this story is that determination is as important as taking the initiative to achieve a goal. and waved his hand in response to the small child. who regains hope and faith in everything because finally a man waves back at him. Why did the stranger hate children? Did he really hate them? How do you know? Ans. said goodbye and got down at the station. The father was keen to make his son happy. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy. The stranger hated children because his wife died while giving birth to their first child. boarded the train. Ans. 5. The story revolves around a small kid. Just to make his child happy. Comment on Schwamm as a loving father. develops feelings for the little boy and does the same just for the sake of his happiness. Schwamm was a very loving and a kind-hearted father.3. who dislikes children because of his wife’s death. 6. Is there any message by the author? Ans. ©NIIT Coordinator Guide – Personality Development Programme . One man. Solution to Section 6. It tells us how little incidents can make huge changes in our life. The girl collected her things. The stranger thought that the kid was the reason for his wife’s death. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. inspite of his past happenings. subconsciously knows that his belief is baseless.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. and tries to fight it by going and waving back at Schwamm’s son. not even a single passenger from the train waved back. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly.II 89 . 4. The stranger. The train halted at Saharanpur. he went to a different city to board a train. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. Ans. it was not true that the stranger did not like small children at all. who is very sensitive and emotional. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. However. Write a critical appreciation of the short story in about 100 words. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. Just for his child's sake. He loved his child a lot. The happiest person at the end of the story is Schwamm’s son. The blind man started talking to the girl in a very friendly manner. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. The stranger woke up early in the morning. Schwamm decides to board the train to wave at his child.

Ans. Ans. Ram has not paid the telephone bill. Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme .II 90 . Mary did not come to school today. When is the school reopening ? 4. The suicide bombers escaped from the police.5 Convert the following statements into interrogative sentences. Ans. Did Mary came to school today ? 3.Solution to Section 6. Has Ram paid the telephone bill ? 2. The school is reopening on August 1. 2005. 1. Ans.

After the objectives have been clearly established. Then. nationality. Tell the students that analysis must be carried out throughout the presentation. Structure the information properly: The information must have a logical structure and order. Explain to the students the importance of using visuals in a presentation. Explain to the students the various methods of delivering a presentation. which helps in modifying the presentation according to the response of the audience. you can take the following approach:        Explain the various steps that the students should follow to create a successful presentation. or questions to capture the attention of the audience. you need to:     Limit the content to a few key points: The content of the presentation can be chunked into key points. and background knowledge should be made before the presentation. the objective of the presentation needs to be clear. Tell the students to follow the method with which they feel comfortable and confident.Chapter Seven Objectives In this chapter.II 91 . quotations. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. The content and the style of presentation should match the objectives. Tell the students that further analysis of the audience in terms of age. stories. Preview key points: The key points of the presentation should be mentioned in the introduction. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. Discuss the structure of a presentation. the students have learned to:    Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. Tell the students to use body language as an additional support. Explain the importance of body language while delivering a presentation. Body In the body. ©NIIT Coordinator Guide – Personality Development Programme . Discuss the advantages and disadvantages of the various methods of presentation. you need to:    Capture the attention of the audience: Use jokes. Tell them how visuals can help them in making a presentation successful. brainstorm and collect all the relevant material. Each slide should contain a maximum of six points. Inform the students about the importance of organizing a presentation. The structure of a presentation consists of three parts:    Introduction Body Conclusion Introduction In the introduction. Explain each point adequately: Any point that may be new to the audience should be adequately explained. sex. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. organize the material around the objectives. Writing a content outline before the presentation helps present a structured presentation. They should look confident and establish good eye contact with the audience. Tell the students that rehearsals must be conducted before delivering the final presentation.

Ask the students to give a PowerPoint presentation. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved.1 2. A logical flow will also help in easy transition from one topic to another.2 5 5.2 2.5 6 6. stress. Conclusion In the conclusion. Any doubts can be clarified at this time.1 4. Ensure that the ideas keep flowing: One key point should lead to another.3 5. Evaluate the presentation on the basis of the following parameters: S.1 2 2.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear.4 5. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success. 1 1. lack of confidence and presentation skills can result in poor performance. you need to:    Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme .1 3. You might be having complete knowledge of a subject. Explain to the students that lack of performance does not necessarily mean lack of knowledge.1 5.3 2.2 5. Encourage questions: Questions should be encouraged at the end of the presentation.II 92 . audible voice Used correct pause. No.2 4 4.5 3 3.4 2.1 6. however. This also ensures a quick revision of the content.

At any point of time. graphics. Markers of different colors can be used on a whiteboard to write or highlight information on the board. Prepare for the presentation well in advance. charts. types.S.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. Handouts: Data in the form of figures. bullets. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text. They are cheap and affordable. Use effective strategies to remember the content. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. Whiteboard: A whiteboard is similar to a blackboard. Dress appropriately. Follow certain guidelines while delivering the presentation. They can be used more than once. or additional data. No.1 8 8. Common Visual Aids The commonly used visual aids are:        Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors. the students need to:       Structure the content logically. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. Posters: Posters are large sheets of hard paper and can be used to depict pictures. the presenter can flip back to a previous page and refer to it. ©NIIT Coordinator Guide – Personality Development Programme . and are made of a thick. transparent plastic. charts. and styles in a presentation. 7 7. or diagrams that does not fit in the transparency are distributed to the audience as handouts. Use visual aids appropriately. They are attractive to look at and are cost effective. font sizes.II 93 .

©NIIT Coordinator Guide – Personality Development Programme .II 94 .

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