This action might not be possible to undo. Are you sure you want to continue?
Coordinator Guide – Personality Development Programme - II 1
CH A PT ER - SPEC IF IC IN PU T S: P A R T - I
Chapter One Objectives In this chapter, the students have learned to:
Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning
Focus Areas To conduct this session, you can take the following approach:
Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.
Coordinator Guide – Personality Development Programme - II 2
Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.
Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.
Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:
Coordinator Guide – Personality Development Programme - II 3
Team members from various departments where part of the project team. He found a few mismatches and asked Sheila to rectify the errors. John listened to the freshly-prepared audio and checked it against the script. who loves working with colors. Monica. As a result. John also shared the script with David. Sheila made several phone calls to voice-over artists and fixed dates with them. sidebars. divided the content into lessons. This project involved developing a course about the basics of HTML. John also coordinated with Monicato discuss the various ideas for the kinds of images to include. ©NIIT Coordinator Guide – Personality Development Programme . Meanwhile. Sheila needed the audio software to edit the same. when displayed. read books. Chris changed the pixel values of the buttons. After the templates were finalized. David also suggested John to include some examples in the script. created the buttons. David manually checked all the templates and gave suggestions to improve the usability of the templates.II 4 . John created the course by putting the content in the checked frames.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. he suggested that the buttons should be placed a bit lower so that the correct answer. For example. The project plan was made and shared with all the stakeholders. to make it more effective. The team members were assigned different roles and responsibilities. and then wrote the script. Chris was busy coding for the course. Only Ashish was authorized to install the audio software. He also wrote the script for the project. arrows. David gave John ideas to improve the readability of scripts. did not overlap the button. John also mailed Sheila the script for which the audio had to be recorded. He researched extensively on the Internet. He wrote a large volume of code and checked the templates several times for errors. and images for the frames. She asked Ashish to install it. John asked Monica to modify some pictures.
A computer programmer may be required to use various computer languages. Illustrator. or help desk technicians. These programs specify instructions for computers to perform various functions. In addition. websites. Fireworks. content developers provide technical support to end users. presales and services organizations.Based on the given case study. creating logical and physical data models. personnel. ask the students to identify the roles involved. voices. or sound effects. The system analyst helps the organization get the maximum benefit from its investment in equipment. Web banners. Web designers use software such as Photoshop. The network administrator should be accessible at all times to solve problems related to networks. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. and other requirements for Web-related products. ©NIIT Coordinator Guide – Personality Development Programme . interfaces for intranets. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. Content developers: A content developer is responsible for writing and modifying programs. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. and maintaining detailed instructions.II 5 . identifying business rules. and the customers. and Corel Draw. customer service engineers. Some of the other responsibilities include leading projects. ISV partners. Web designers: A Web designer designs Web pages. and business processes. analyzing source systems and business requirements. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. the system administrator may also be responsible for providing training on support skills to the IT personnel. graphics. providing in-house software training. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. Some of the common responsibilities include installing and maintaining software. In some companies. testing. and working as client support representatives. Programmers: A programmer is responsible for writing. which are called programs. Network Administrator: A network administrator manages the network of the organization. The content developer may design applications for various technical and commercial users. Sound engineers: A sound engineer mixes and synchronizes music. System administrators: A system administrator manages the hardware of computers and networks in a company. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization: Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products.
If you have responded with a 'No' to most of these elements. While working at Smart Developers. Short-term professional goals refer to the goals to be achieved within two to three years. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. He constantly evaluates his surroundings and analyzes situations.Solutions to Chapter One Questions 1. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B. Ans. Prepare a brief self-portrait of yourself for a professional career. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. He offers his support and advice when required. Don is also good at supervising tasks because he has excellent monitoring skills. Ans. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements. He has also worked at Smart Developers as a technical writer for one year. your professional satisfaction level is low and you should look forward to improving your job conditions.II 6 . and is currently working as a software developer at Technology Systems.Tech. However. 2. ©NIIT Coordinator Guide – Personality Development Programme . He is very innovative and takes initiative in all the functions related to his field. He regularly organizes technical fests and seminars. he is not confident about his communication skills and is not comfortable doing sales. Don is an avid sports person and has represented his college cricket team at the university level. he won the first prize in technical writing. Write about your short-term and long-term professional goals.
Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme . 2. To prepare a self-improvement plan.II 7 . Ans. 1.No. which job or position would you like to attain? In your past. Long-term goals are derived from the vision of the person. List your weaknesses. These goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain. as shown: S. Ans. Ans. what do you want most from your job? If you were granted a wish. Prepare a self-improvement plan for the next five years.): Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5.): Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4. List your strengths. which achievement has given you immense satisfaction? What. according to you. create a table with three columns. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3. Select your strengths from the following list (This is not an exhaustive list.Long-term professional goals refer to the goals to be achieved after at least five years. 3.
Ans. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. 13.II 8 . 9. 18. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions. He should aim for a peaceful and prosperous life. 5. Similarly. she accepts it gracefully and works towards removing her weaknesses. 2. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. He should be an avid reader and should constantly update himself with new technologies. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. He should preferably be an M. ©NIIT Coordinator Guide – Personality Development Programme . She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. 8. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. 4. prepare a portrait. 10. He should always exude high energy levels. and should have strong management skills. Besides working hard. If you are single. You can create your personal word portrait by answering the following questions: 1. List the minimum standard of performance that your prospective spouse should achieve. She works hard and is known as a motivating team player. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. A sample portrait is given below: Donna Bard is a kind hearted and honest girl. 20. 14. He should always work towards building healthy professional and personal relationships. 4. She is disciplined and loyal towards her work. 12. describe yourself as well as your prospective life partner. 6. which talks about pursuing one’s dreams. 3. What type of people irritate you? List the moral values that you abide by. 16. he should enjoy participating in sports activities.Tech. She gets inspired by reading 'The Alchemist'. she tends to ignore her health care routine and this results in fatigue and depression.No. She always strives to improve. If any feedback for improvement is given to her.S. List negative personality traits that you don't want your spouse to have. you can create a word portrait of your prospective life partner by answering the following questions: 11. 7. 15. 17. However. He should have good leadership qualities. She works as a manager in an organization. 5. 19.
Give the students a list of desirable qualities that organizations look for. it is very important for them to analyze the job opportunity. and abilities. you can tell the students about the different types of interviews that are conducted. it is necessary to analyze the job opportunity and ensure that it matches their expectations. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. ©NIIT Coordinator Guide – Personality Development Programme . Tell the students that before they apply for any job. the students have learned to: Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. which is common in all the organizations. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. At this point. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. The bio-data is the most important document in the interview. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. trainings taken. start with discussing the screening and selection procedure. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon.II 9 . you can take the following approach: Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview. skills. To do this analysis. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. as given in the additional inputs section. This exercise will help the students assess their personality. Tell the students that it helps to know the various characteristics of interviewers. Ask the students to make a list of all the educational qualifications. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. To prepare students for the interview. This information is provided for you in the additional inputs section. Tell the students that to target a suitable job. After this exercise. Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. projects.Chapter Two Objectives In this chapter. and special achievements as mentioned in their bio-data. values.
tell them to fill in the information in front of the respective factor in the table. Relax! Don't rush through the interview. Products and services 3. Ask such students to select another job opportunity article and repeat the exercise. always remember to: Shake hands firmly with the interviewer. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. Any news-making issue in the past 9. students who have been able to tap the job opportunity of their choice will be happy with the outcome. ask them to assess it keeping in mind the 15 factors given to them. Mirror the interviewer's techniques. Others may find that the job opportunity does not seem to match their expectations. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. Instruct the students to draw a table with two columns. Remuneration/perks 14. Then. Then. ask them to select the job opportunity they think will match their expectations. Job safety 11. and discuss the same with their friends. Competitors 8. Qualities required 13. Tips on Body language During an interview.II 10 . Sit straight and alert. as shown: Expected Factors 1. Annual turnover 4. Agreement contract/service bond 15. Position offered 10. Location 6. ©NIIT Coordinator Guide – Personality Development Programme . ask them to refer to the company's website and brochures to gather more information. Give students time to research all information. Maintain regular. After all the students have selected at least one job opportunity. Number of employees 5. Give a formal smile.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. attentive eye contact. Background of the company 2. look at their self assessment and career planning analysis. Keep your hands on your lap. At the end of this exercise. Type of work 12. Future plans of the company 7.
Is conducted over the phone line by using a microphone. Involves questions that are often framed beforehand. Involves presentations by companies who want to recruit the students. The number of interviewers may vary. Has personnel representatives. Can be held for all posts and for all levels. May be conducted for candidates residing in a different country or at distant locations. Involves direct assessment of the interviewee by the interviewer. and occasionally. Usually involves each interviewer targeting a particular aspect of the interviewee's skills. Involves questions that are asked on the area or field each interviewer represents. Can serve as a platform to check validity of information in the resume. A board interview: • • • • • • A rotational interview: • • • A walk-in interview: • • A phone interview: • • • • • A video interview: • • • A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme .II 11 . Requires participants to appear for selection tests. Is conducted over the phone. Is an interview between one interviewee and a panel of two or more interviewers. depending on the factors such as the job profile. Is conducted by companies at the campuses of various colleges and universities. Is an interview of a candidate by different interviewers separately. an on-the-job specialist. a video camera. and the cost that the organization wants to incur on the interview process. May be scheduled or unscheduled. managers. a psychologist in the interviewer panel. Is cost-efficient and less time-consuming. The various types of interviews are: A one-on-one interview: • • • • Is an interview between the interviewee and one interviewer. Features a selection process that is based on the collective input of several people. and special software. Has a set of fixed questions for all interviewees. Is a convenient and speedy method of recruitment. Has a fixed evaluation scheme to assess the interviewees. Is usually used to screen interviewees. Is usually conducted by the government or large organizations. the time available. Provides an interviewee several chances to present his/her abilities and skill set. Could involve walk-in interviews. Is usually used to screen interviewees.Types of Interviews Different types of interviews are used in different situations.
co. D. Prepare a good bio-data of yourself. Give a consistent and symmetrical look. Name of the post 2. 3. Surya Apartments. No.M.permanent : 410. Surya Apartments. Occupation 10.Engg. Faridabad (HR) 5.3092391 7. 14. Marital status 11. Address . Yadav : Software Developer : Single : Institution/ Place Degree/ Exam. 21-D.II 12 .V. College Ambala. The following guidelines needs to be followed while designing a bio-data: Avoid spelling and typing errors. Use simple and concise sentences. Limit the bio-data to two pages. Faridabad (HR) 6.1981. Passed AISSCE AISSE B.V. E-mail ID 8. Age 4. Address . Period From to : email@example.com 78. Add a cover letter or note mentioning the code number and other details specified in the advertisement.present : Software Engineer : Vinay Yadav : 10. Use terms and phrases relevant to the industry.Tech % Marks Class 1. Name 3. Faridabad M. Faridabad D. Ans. Here is a sample bio-data: Bio-Data 1. 81. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A.S. Date of birth. 2.Solutions to Chapter Two Questions 1. Academic qualifications Sl.24 First First First ©NIIT Coordinator Guide – Personality Development Programme .2 65.in : Mr.A. 21-D. Telephone numbers : 0129 . Father's name 9. 24 : 410.
Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. Project work preparation: Most organizations focus on project work because it reflects your own work. Extra-curricular activities : Played cricket at the university level. Prepare a brief description of your favorite subject or topic. aptitude tests. Group discussions: In the group discussion round. such as: Why did you choose this particular project? What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone. Ans. C++. References : C. ©NIIT Coordinator Guide – Personality Development Programme . 10. No. and technical knowledge tests. 15. Special attainments: List down all your special achievements. Date Signature 2.000/-pm 13. language tests. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. Oracle.II 13 . and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’. 20. Briefly write out a preparation plan for an interview for a software engineer's post. Personal attainments/distinctions : Organized technical fests and seminars.pm Rs. logical reasoning tests. Won the first prize in technical writing.000/. Professional skills 16. 2. such as ‘Role of JAVA in the Internet’. Personal interview: To prepare for a personal interview round. organizations ask candidates to discuss a specific topic among themselves. such as writing a technical paper or participating in seminars and technical competitions.12. and always mention if you have contributed to the advancement of any application during your training session. In addition. and discuss them during your interview. You can prepare for the preliminary written tests by using books that contain sample tests. list down your learnings. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. such as RDBMS and Operating Systems. : Available on request. Here is a plan to prepare for an interview for a software engineer's post: 1. Work experience: Sl. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds: Preliminary written tests: This includes IQ tests. You can practice group discussions with your friends and improve upon your communication skills. 14. and System Analysis and Design (SAD). and an answer as to why you chose this topic. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. The topics can range from current events to technical topics.
Principal accomplishments : Modeling. The qualifications and skills that will help you get selected for a job are: Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics. Maths College: B. Oracle. C++. and System Analysis and Design (SAD) • 4.Tech Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system. Ans.3. Leadership quality : Handling different projects related to software systems. developing. Ans. A software professional may possess any of the following traits: Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C. Chemistry. Prepare a list of your strengths and weaknesses. and maintaining the software system. List your qualifications and skills that will help you get selected for a job.II 14 .
Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills Skills related to job : C. Ans. Assume that Vinay possesses the following qualities: Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics.M.5. Ambala. Because he has a strong technical experience and good interpersonal skills. Interpersonal skills : Ability to analyze situations. I am a person with a high degree of integrity and team spirit. Engineering College. developing. : Modeling. C++. I have done B.Tech. giving comprehensive information about yourself within two minutes. : Designing a software system and writing code for different modules of the software system.Tech. 3 years of experience as a S/W developer. Identify an appropriate career goal for yourself by matching your qualities to the job. Vinay plans to become a project manager in the next two to three years. Handling a team of seven software professionals. I have been brought up in a atmosphere where discipline and respect for elders is a way of life. Chemistry. Maths : B. Vinay has identified a goal for his professional life. and I am aspiring to do an M. Ans. Introduce yourself. Responsible for making high-quality software systems.II 15 . My name is Vinay Yadav and I am a software developer with Technologies System. Oracle. 6. I believe strongly in values like honesty and hard work.Tech : 1 year of experience as a technical writer. from M. and System Analysis and Design (SAD). and maintaining the software system. : Managing different projects related to software systems. ©NIIT Coordinator Guide – Personality Development Programme . Based on the above-mentioned qualities.
Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview. the students have learned to: Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. In addition. professional experiences. Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds. they can answer all the questions and can overcome any obstacle. Explain to the students that if they are well prepared. Explain to the students that failure in an interview should not dampen their spirits. ask them to get the summarized results of their self assessment and career planning analysis with them. ask the students to practice mock interviews with their friends. The questions can be related to their educational qualifications.Chapter Three Objectives In this chapter. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. ©NIIT Coordinator Guide – Personality Development Programme .II 16 . it will help divert their minds away from the stress and nervousness. such as by giving mock interviews. They should follow a philosophical approach and start thinking of the next job opportunity. Discuss the ways by which the students can release stress. Explain to the students that the other candidates appearing for the interview are also like them. Before the students give a mock interview. and they should learn from such experiences. and they may not have answers to all the questions. you can take the following approach: Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview. Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. They also have their own set of strengths and weaknesses. They will feel light and enthusiastic. if they interact with the fellow candidates. and the various interpersonal and job-related skills mentioned in the bio-data.
The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1.II 17 . Promptness while answering 34. His/her dress 19. The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4. His/her listening skills 40. His/her resume 22. 7. Clarity of introduction 13. 10. Eye contact level 25.The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. Clarity of answers 31. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme . His/her posture 16. Confidence level 28. Ability to use suitable closings 37.
ask the students if they are feeling more comfortable facing the interviewer. 26. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. 22. I find my life unfulfilling and meaningless. to 0. Ask the students to create a table with seven columns. 23. I feel insecure and anxious about my future. I feel a compulsive need to prove my worth. Tell the students that by judging their team building and coordinating skills.After the mock interviews. Tell the students that besides knowing about the possible questions that can be asked during the interview. they should also know about the questions that the interview committee may consider. This will help them assess their actual stress level. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. the interview committee will be able to determine if the candidates can work cordially. I am apprehensive in handling responsibility. to be used if the students strongly disagree with the statement. ©NIIT Coordinator Guide – Personality Development Programme . to be used if the students absolutely identify with the corresponding statement. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). Give the students some statements that convey the behavior pattern of a person in a given condition. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. they need to rate each statement from 0 to 4. defeats. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. 24. and failures. I wish for immediate appreciation and recognition. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. I am very critical of any displeasing behavior around me. The ratings vary from 4. 25. as shown: Personal Stress Index S. consider the following questions: 21. Tell the students that they can rate each statement by entering the number in the respective rating column. 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. For example. I am extremely impatient and get easily frustrated. The body language of the students will tell the interview committee about their nature and motivation level. they will be judged on the points given above.II 18 . Accordingly. I blame myself for my mistakes. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. I feel anxious about undertaking new endeavors.No.
©NIIT Coordinator Guide – Personality Development Programme . A PSI of 5 or less indicates an exceptionally low level of stress. A PSI between 10 and 20 indicates a favorable level.II 19 . Keep the scores of the students confidential and create an appropriate action plan for each student. ask them to add the ratings given to the 10 statements. and a PSI between 20 and 40 indicates that the students need to be counseled.After the students have completed grading the statements.
However.II 20 . Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. Explain to the students the positive effects of being enthusiastic. and the coffee machine. Overachieving the Targets Tell the students that they will be observed closely the first few days. Observe the students while they work on their respective assignments. such as: S.No. They should be extra careful when interacting with others and handling a new project. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. Arrive at the assigned time and report to the concerned person. they will be able to get along with their colleagues easily. There is usually not much work to be done on the very first day. you can take the following approach: Initiate a classroom session by discussing with the students how they should spend their first day in office. Introduce yourself and engage in conversation with them. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. For this. Use formal language. This will give them an impressive start and enable them to rise faster in their careers. rules. Feel secure and positive. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. Instruct the students that they should not hesitate to give inputs regarding the existing projects. general practices. Warn the students that the inputs or suggestions for the values. Do not hesitate to ask questions. They should try to know more about the parameters to evaluate performance and behavior. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. Look confident and feel comfortable. and regulations of the organization should be kept reserved for a proper opportunity. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues.Chapter Four Objectives In this chapter. it always helps if they know what to expect throughout the day and how to conduct themselves. In addition. On the first day at work: Be punctual and report on time. Familiarize yourself with the new surroundings. Familiarize yourself with the people who are introduced to you. they need to follow the hierarchy protocol. Explore the building and find out the location of various departments and facilities. and protocol. the students have learned to: Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. the canteen. This is because a favorable first impression can lead to several good opportunities. After they have completed the assignment. If they are full of enthusiasm. Clarify any doubts and seek information from your new colleagues or the HR personnel. Find out about the organization's rules and regulations. Wear a smile. Explain to the students the importance of giving their best in the first assignment. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . Do not make unsolicited comments and avoid politically incorrect language and humor. Such suggestions should be given only after prior consultation with seniors and colleagues. give the students an assignment and ask them to complete it in a particular time. Ask if there is an official manual that provides such details. such as the restroom. this attitude gets rubbed off on their colleagues. Be careful about what you say. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. Provide them with the tips given in the Additional Inputs section. discuss with them the evaluation process and then disclose the name of the best student.
they should not concentrate on only achieving the explicit targets. team participation. the client perceives the organization to be reliable and ready for tough assignments. If they feel low. If the employees are enthusiastic. Pamper yourself. Therefore. Tell them that the situations can be personal or professional. Appreciate your qualities and be proud of them. Do not underestimate yourself. Always try to help others. These things need not necessarily be related to your job. The list of statements is as follows: Get your priorities straight. Make a list of your qualities. Do not take feedback on your projects personally. Believe in prayers. tell the students that it is not enough to simply achieve the targets. In addition. they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. Explain to the students that their behavior. It affects your personal and professional life. Think positive and talk positive. Recognize all of your accomplishments and make a list of them. Short-term professional goals refer to the goals to be achieved within a span of two to three years. In addition. This is because the lack of confidence in one area influences the other area. After they have written the situations. Presence of team spirit will enable them to accomplish their project and organizational goals. Solutions to Chapter Four Questions 1. they should try to overachieve the targets and improve upon their past performances. Tell them that the tips apply to all situations. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. If they wish to secure a rating of five. Keep learning new things to boost your confidence.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment.II 21 . These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . Accept feedback with a positive attitude. they should simply find clues to their problems with the help of these tips. Exhibit what you do best and teach it to others. List out your short-term and long-term goals in your professional life. give them the list of tips that will help them overcome their problem. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. Ask the students to list down situations where they may not feel confident. new employees should strike a good rapport with their seniors and team members. Stay healthy and fit. Ans. and extra efforts also affect their rating. Enthusiastic Team Player To create a good impression in an organization. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better.
II 22 . After you have identified your short-term and long-term goals. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . your professional satisfaction level is low and you should look forward to improving your job conditions. you are satisfied with your current position and you should look forward to achieve your long-term professional goals. Long-term goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain. which achievement has given you immense satisfaction? What. which job or position would you like to attain? In your past. If you have responded with a ‘No’ to most of these elements. Long-term professional goals refer to the goals to be achieved after at least five years. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2. make an action plan to achieve these goals. what do you want most from your job? If you were granted a wish. Prepare an action plan to achieve your goals. Ans. according to you.If you have responded with a 'Yes' to most of these elements. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. Long-term goals are derived from the vision of the person.
Remain in the current office for the next three to four years. Take the long pending leaves and get yourself enrolled for the M. allocate a deadline for each activity. 39. Lack of time to enroll for the course and to study. In the next three years. 30. write that it in the column 'What I plan to do. Acquire a position of a senior software engineer or a team leader.For example. Family planning to relocate. After you have identified the obstacles. Continuous process. Take your first assignment very seriously and deliver your best. 36.Tech. Write the respective deadlines in the column 'When I plan to do'. Always support your team members and cooperate with them. 35. 34. make a list of things to be done to reach that level. Learn about the new technologies. Take extra measures to perform better in your first assignment because it will help form a favorable first impression. Acquire a Master's degree in Technology. 31. study with a friend who is doing the same course. Be ready to take on new challenges. 38. 44. If possible. list the possible obstacles against each point. 29.' The list can be as follows: 27. Now. Write this list in the column 'How I plan to do. In the next two years. This will help you continuously assess your performance status. You can plan to remove your respective obstacles as follows: 42. 40. In the next three years.' Then. 46. Always appear enthusiastic and full of confidence. Try to collect all the information related to your organization and understand the atmosphere of the organization. make a plan to remove them and start working as per the plan. 43. Build a bond of trust and understanding with your team members. Start handling two teams simultaneously. If you are not comfortable about a specific aspect about the organization. Devote two to three hours in a week for studying. You can use the following strategy to make a good first impression: Utilize your first day in office in getting familiar with your colleagues and the office environment. Ask your team members and seniors about the performance evaluation procedure. Discuss your goals with your family and seek their support. 45. Always be ready for any opportunity and make sure to give your best performance. Represent yourself as an enthusiastic and confident person. Time span already given. 3. if you have joined an organization as a software developer want to become a project manager. Working on similar types of project again and again. Good leadership qualities to be identified. 33. raise the issue in an appropriate manner. Ans. The time span can be mentioned as follows: 32. Now. course. 28. Ask your project manager to give you a chance to work in projects that involve new technologies. Make efforts to get noticed by always appearing confident and enthusiastic.II 23 . The list of obstacles can be as follows: 37. Make efforts to get noticed in your team. 41. ©NIIT Coordinator Guide – Personality Development Programme . Heavy competition. This will lead you and your team towards success. Plan out a strategy to make a good impression on your first job. This will reflect on your work and people will want you to work with them. Start making your list of accomplishments and start working on the list of shortcomings.
Tell the students that planning should immediately be followed by implementation. advertising this belief will help in creating a positive environment around you. Explain the difference between important and urgent work. you can take the following approach: Initiate a classroom session by asking the students to list their skills and capabilities. not important. important work. the students have learned to: Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. Any delay will result in loss of energy and enthusiasm. Adherence to commitments always boosts confidence. It is necessary to think well about yourself if you want others to think well about you. Therefore. Now. On the other hand. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. They should be practical and reasonable while planning their work. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. This will help them be enthusiastic and increase their confidence level. it is important to manage the various tasks and complete them within the specified time. They will stay active and full of energy throughout the day. After they have made the list. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. urgent. one should take care to complete all urgent work on time. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. Tell the students that they should always fulfill their commitments. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. In addition. thereby ignoring the important ones. You may have complete knowledge of a task. This will enable them and their team to enjoy their accomplishments. Then. or not urgent. ask them to list other tasks that might not be important. can become urgent after some time. Therefore. Urgent work needs immediate attention and provides less time for execution. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. their performance goes down and they feel depressed because they could not complete the important work. Tell the students to keep the final list with them for future reference. As a result. Urgent work need not be important. if not managed properly.Chapter Five Objectives In this chapter. ask them if they are utilizing all their skills and abilities. Inform the students that they should not keep unrealistic targets because it might result in setbacks. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . they should set their own deadline and work towards achieving it. a person should categorize it as important. To accomplish their tasks efficiently. however. Again. but need to be performed in the future. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. To manage a task. students should prioritize their tasks. Explain to the students that being physically fit will help them maintain good health and perform optimally. If a deadline has not been given for an assignment. ask them to prioritize in order of execution. lack of time can result in poor performance. In addition. even after investing all their energy. This can cause self doubt and depression.II 24 .
II 25 . Now. This process will help them assess their real potential. This will help you remain organized. The appreciation and encouragement act as motivators and increase his potential. John needs to work on the following aspects: Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. Perform small exercises. Few get the time to exercise or play a physical sport. List out your qualities among the potentials given in this module. The result will be surprising because most of the students will realize that they have not gone for a health check for years. After a hard day at work and going through several daily chores.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. When we talk about education and profession. This list will help them remain healthy and active while coping with a busy work schedule: Take 10 deep breaths. Follow healthy eating habits. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. Tell the students that they can take care of themselves if they follow these health tips. In addition. Many people tend to ignore these factors. Setting priorities with practical approach: John sets his priorities before starting any work. This will help in boosting your confidence on a regular basis. Tell the students that if they are healthy. However. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. they will be full of life and vitality. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. ask the students to list the various physical problems they face while working. Do not skip meals. Ask the students to describe their health care routine. Following is a sample list of qualities possessed by John: Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. This enables him to accomplish the tasks in a proper manner and within the specified time. assess yourself and list down the good qualities that you possess. Besides being assessed on your educational and professional standards by others. Admire yourself. Once in a week. they will be able to manage their responsibilities in the specified time. In addition. You can do this exercise anywhere and at any time of the day. ask them to write the last time they went for a health check. Entertain your spirit. most of us tend to ignore the beauty around us. 2. factors such as enthusiasm. have an organic fruit everyday. John makes commitments and works sincerely towards meeting the deadlines. positive attitude. Ans. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. This will help them accept new challenges and perform better. Solutions to Chapter Five Questions 1. It also enables you to relax your nerves. ©NIIT Coordinator Guide – Personality Development Programme . How do you propose to overcome the deficient potentials? Ans. Give the students the following list of tips. and physical fitness should also be recognized. Making commitments: After setting the priorities. and consult a dietician for further guidance. This beauty can be the nature or some good work going on in your neighborhood. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. He sets realistic goals. Make a list of all the tasks.
John can take the following steps to overcome his weaknesses: He will consult the physical trainer. Time gap between planning and execution of project: John tends to delay the execution of planned projects. This will help increase his physical fitness. and follow it regularly. This results in loss of energy and enthusiasm. set up a fitness routine.II 26 . To ensure success. ©NIIT Coordinator Guide – Personality Development Programme . he will share the schedule with his team members and his seniors. He will ensure that all projects are executed on time.
ask them to prioritize the tasks and allocate a time period for each task. He would rather suffer himself than let his image suffer. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. They should maintain the time log on a daily or weekly basis. avoid delaying task execution. tell the students to adhere to the following guidelines to manage time effectively: Plan and organize: Take out time for planning and organizing. At the same time.Chapter Six Objectives In this chapter. After discussing the two different personalities. At the end of the day. Failing to plan is equivalent to planning to fail. he does not really like doing extra work. she is completely down-to-earth and unassuming. prioritizing. wherein they can write all the tasks to be done and allocate time based on the nature of the work. However. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. and avoid trying to be perfect in all the tasks undertaken. and pays attention to smallest of details. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. He does not have time to pursue his hobbies and interests because he is in office during most weekends. You can ask the students to use the format for time sheets given in the additional inputs section. committed. Work only on those tasks that cannot be delegated. He diligently responds to all the forwarded mails from friends and colleagues. Then. In addition. She helps people around her and nurtures them because she believes in their potential. and taking sufficient breaks when performing a lengthy task. successful. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. They also help you prioritize tasks. His colleagues flock to his workstation because it is a good place to hang out. ©NIIT Coordinator Guide – Personality Development Programme . If only he could learn how to rule his life instead of allowing other people to rule it. To create this list. you can monitor the amount of time you spend on doing tasks. without becoming distracted. Multitask: Do more than one task at a time. After reviewing the daily time log for four to five days. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. Tell the students that they can follow several tips to manage their time better. Every day. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. and then state the various guidelines that can be followed for effective time management. they will be able to assess whether they have utilized the time well. the students have learned to: Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. it is just that he cannot say ‘No'. which could otherwise throw work out of gear. Ask the students to make a list of tasks that they do in a day. Ms Balanced is a smart. By doing this exercise regularly.II 27 . These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. Use time sheets: Time sheets can be analyzed to find ways for saving time. if any. Tell the students that they should maintain a time log. they can use ‘To do’ lists. You should keep referring to them during the day. you can take the following approach: Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. By listing the activities performed in a day and the time spent on each activity. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. such as planning. Refer to the Additional Inputs section to get information on the ‘To do’ lists. Delegate work to others: Identify tasks that can be delegated. and popular person. This ensures that you are in a better position to manage the day ahead. she plans for the known and the unknown. they will not feel frustrated if they cannot complete specific tasks. He is not climbing up the corporate ladder even after three years in the organization. if you can do so. Maintaining a time log will enable them to assess their pattern and identify their problem areas.
assign some time for interruptions. Do not plan for 100 percent of your time. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. you do not feel stressed. 'To Do' lists and time sheets are the tools that you use to manage time. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. Handle interruptions well: When planning your activities. ©NIIT Coordinator Guide – Personality Development Programme . Prioritize all your tasks. hobbies. There are two types of 'To Do' lists: Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do. Allocate time for pending tasks. Deadlines being met consistently: By prioritizing tasks and organizing schedules. This puts you in control. you can make sure that deadlines are met regularly. More time for family. Conquer procrastination: To avoid procrastination.II 28 . divide a task into a number of smaller tasks and start doing them one by one. and friends: Time management helps you restore the balance between work and leisure hours. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. Therefore. Plan for tasks that have deadlines. Tell the students that effective time management results in: Ability to control one's activities: Effective time management helps you prioritize and organize your activities. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. Update the list constantly. Always plan for less than 100 percent of your time.
To use a time sheet effectively: 1. 2. List your activities for a week or a fortnight.You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. 3. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme . It helps you track your time and analyze whether you are spending your time productively.II 29 . Analyze whether your time is being spent usefully. and use a 'To Do' list to plan your activities. Use a time sheet to track your time.
Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also.II 30 . they can make phone calls while watching television. and they can even pay off their bills online while listening to their favorite music. Suggest to the students that the continuous time management process should not tire them. Now. During the weekend. they can make a list of points to be discussed in a specific meeting. They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. they should think of innovative ideas to manage time. one should make a mental note of the change and try to manage the schedule accordingly. the time management schedule also gets altered. While traveling for office. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. they can watch movies on TV while performing household chores. There can be many more ideas based on the number and types of tasks listed by the students. ©NIIT Coordinator Guide – Personality Development Programme . Tell the students that. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. With every change in the daily routine. based on their lifestyle and comfort level. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. As the changes occur in one's personal and professional lives. It is a continuous process. They should enjoy this activity. Ask students to think of ways to save time and still complete all the tasks for a specific day. These new ideas can help them manage time better and improve their performance. For example. Tell them that they can refer to their personal time management survey form.
In addition. 2. 5. The module could have completed in an hour. however. Worked on the reports and cancelled going to the gym. This resulted in delay in planning and executing the meeting. or 'Not attended to.No. The first column will contain the serial number. However.Solutions to Chapter Six Questions 1. create a table comprising four columns. 4. not all the colleagues were interested in continuing with it on the same day. 6. In the fourth column. Prepare a time log by listing the tasks to be done in a day. had to work upon another task and this activity got postponed for the next day. specify the result as 'Completed'. 1. This delayed the rest of the activities. The meeting had to be postponed for another hour. and the third column will contain the time allotted for the corresponding task. Ans. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. This delayed the subsequent tasks. To create a time log. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. 'Incomplete'. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time.II 31 . You can also prepare a time log to manage your weekly or long-term tasks. therefore. ©NIIT Coordinator Guide – Personality Development Programme .' A sample time log is shown as follows: S. it took two hours. These activities should be given equal importance. Started to initiate a fun activity at work. Based on the result derived. 3. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. Skipped lunch for this reason. Prepare a time log for utilizing your time and note down your own reactions to your time management. the second column will specify the task.
30 to 12.30 11. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time. irrespective of the requirement. Ans. 3.30 3. is as follows: Time 9.II 32 .00 10. To overcome my weaknesses.00 11.00 to 10.30 to 5.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4. to be followed daily for 12 weeks. I will say 'No' to the tasks that do not contribute to my goals. Instead of making personal targets. Here is a sample list of weaknesses related to time management: I try to do each and every task to perfection.30 2.30 to 3.30 to 4.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme . A time commitment plan for Module 1 of the first semester of MCA. This unnecessarily delays the things and affects the complete schedule.00 to 11.00 to 11. both planned and unplanned. Ans.30 A time commitment plan for Module 2 of the first semester of MCA. is as follows: Time 9. Learning to say 'No' will help me save a lot of time. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues. Identify your weaknesses related to time management and create a plan to overcome it. This results in too much of work and effort. This will help me achieve the targets on time and will enable others to learn and improve upon their performance.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1. This results in an increased amount of work. to be followed daily for 4 weeks. I plan to do the following: I will have a practical approach towards work and will try to strive for excellence rather than perfection. This will help me save time.2. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues.00 to 10. I will involve my team members in my work. I will make team targets.30 12.30 to 2.30 to 1.
30 to 12.30 to 1.II 33 .00 to 11.10.30 12.00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.30 ©NIIT Coordinator Guide – Personality Development Programme .30 11.00 to 11.
They should keep themselves updated with their field of work and current affairs. There are no specific aspects that determine a personality. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . logical analysis.Chapter Seven Objectives In this chapter. Students can use the following ways to accept feedback and criticism gracefully: Accept your mistakes: If you have made a mistake.II 34 . If it is a genuine criticism. you should look at the possible reason and work on it. Suggest that they should gain knowledge by reading content related to their field of work. Irrespective of the kind of feedback. Factors such as courage. and resorting to emotional outbursts will only aggravate the situation. you can take the following approach: Initiate a classroom session by explaining the importance of a good personality. admit it instead of giving excuses. gaining knowledge is futile if the students cannot express themselves properly. It includes various aspects of your lifestyle. and successful experiences can also help in increasing their confidence level. they should work upon improving their verbal and nonverbal communication skills. you should always be ready for feedback and criticism. you should reply through your work. ignore it at once and move ahead. However. The more knowledge they gain. your family and friends can guide you. you should learn from your mistakes. offering arguments. Ignore specific feedback: Always identify the source of criticism. Concentrate on how to gain from the criticism. you are in a better position to assess the situation. Provide the students with the list of problems they can face while communicating with others. Attaining a good personality depends upon various factors. ignore the criticism. For this. If more than one person is making a similar comment. After you have identified the reason. you should work upon it and try to improve yourself. discuss it at length and get to know about the reason. the students have learned to: Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. the better their personality will shape up. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. If it is out of jealousy. they should observe their surroundings and interact with learned people. If the criticism is about behavior or habits. you should never get defensive. instead. Giving lame excuses will add up to your negative behavior. Acknowledge the reason: If the reason behind criticism is competition. In addition. you should learn to stay calm and ignore it. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. Do not react instantly: Reacting instantly to criticism will only show your insecurity. Raising your voice. Take corrective action: Instead of getting depressed or developing an inferiority complex. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. For this. Absorb genuine feedback: If the reason behind criticism is improvement. you should continuously assess your behavior and work on the shortcomings. you should not react instantly and reply by using harsh words. you should work upon it. If you are calm and composed. To improve your personality. Make it a learning experience: There is always something to learn from criticism. You should always learn from your mistakes. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. If the reason behind criticism is jealousy. Tell the students that their personality grows along with them. If a person criticizing you is doing it out of habit or frustration.
it is best conveyed through eye contact. Therefore. Listeners tend to pay more attention to facial and body expressions. The use ratio of these three factors in any communication is 7%. Use hand and face expressions to enhance the expression of what you are talking about.To have a good personality. therefore. The students should improve upon their vocabulary and grammar to make a good impact on others. the students were unable to convey the correct meaning of the story. volume. If a person wants to convey sincerity in his or her intentions. Therefore. and. and body language. The difference between flat and modulated voice is similar to the difference between bland and spicy food. Here is a list of some of the problems that the students may have faced when narrating their story in the class: The students were unable to make eye contact with the rest of the class. ask them to list down the problems they faced in both cases. voice modulation. nonverbal communication is also an integral part of communication. Due to the lack of knowledge of vocabulary and grammar. Communication depends upon three factors: words. it is necessary to inculcate positive attitude for effective communication. form a list of common problems faced by students. it is necessary for a person to depict his emotions and feelings effectively through his voice. A good vocabulary is necessary for effective speaking. The following tips will help the students improve upon their verbal communication skills: When recording. your verbal communication should be consistent with your body language. Verbal communication is based only on voice. The inability to make an eye contact is regarded as a sign of uncertainty. The students were nervous and felt stiffness in their body when facing the class. a person with a positive frame of mind is more comfortable making gestures while communicating. Based on their reply. Because some students were not able to modulate their voice. verbal and nonverbal. The students can use the following tips to improve upon their nonverbal communication: Use eye contact when communicating. They can narrate or describe an incident. they were unable to induce the dramatic effects like various emotions and sound effects. Now. If they are able to feel the emotions. Verbal communication skills consist of tone. you also need to improve upon your nonverbal communication skills. In addition. 38%. Here is a list of some of the problems that the students may have faced when recording their narration: They were unable to make it sound interesting because they had to express themselves only through voice. Therefore. Then. 55% respectively. the students should think of the scenario they are depicting and should bring emotions in their body. There are two types of communication skills. The students should practice voice modulation to depict the emotions properly. For this. tone. ©NIIT Coordinator Guide – Personality Development Programme . Ask students to record their voice in isolation. they will be able to express the same. ask the students to narrate the same in front of the class. and language. a person should be knowledgeable and an effective communicator.II 35 .
If they wear nail polish. Dental hygiene: Brush your teeth regularly. Here is a sample list of shortcomings related to personality: Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings. they should be of the correct size. odorless pair of socks that match the color of your shoes. The hairstyle should be neat. The various benefits of good personal grooming are: Helps establish credibility and gain the trust and confidence of peers and supervisors. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. Facial hair: Men should be freshly shaved. Within a month. Use a mouthwash. Gives a feeling of self confidence. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. 2. Ans. Open to criticism: Besides making a list of achievements. Shows respect for the organization. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. Ans. Wear a clean. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. Solutions to Chapter Seven Questions 1. They should not be faded or torn. Do not wear sports shoes to the workplace. If they sport a moustache or a beard. Then. Shoes: Wear comfortable. Use a deodorant. I will think of new ideas to improve my time management skills. The additional qualities that can help you enhance your personality are: Enthusiasm: Being enthusiastic accentuates your personality. I will create a time management log and will keep a record of all the tasks to be done along with their time frame. Clothes should not be too loose or tight. This change should reflect in my personality in one or two months. Beware of food that may leave a bad odor. they should neatly trim the same. This quality is an aggressive form of being confident and is crucial for having a good personality. Women should file their nails.II 36 . Ambitious people always stand out to achieve their goals and this quality develops their personality. Wear shoes that match the occasion. I should be updated with the knowledge related to my field. Makes colleagues feel comfortable about working with you. This helps them develop their personality. people should also remember their failures and should learn from their mistakes. Nails: Nails should be clean and clipped. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. Clarity of thought and vision reflects on your personality and therefore improves it. they should ensure that it does not chip. This will help me assess my time management skills and identify my time wasters. They should wear minimum jewelry to the workplace. Use a breath mint if necessary. Avoid heavy make-up and jewelry: Women should never over-do their make-up. add a few more qualities that are helpful for total personality development. ©NIIT Coordinator Guide – Personality Development Programme . I can utilize the time spent traveling to and from office for reading. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. Hair: Hair should be clean and neatly trimmed. Body odor: Take a bath daily and look fresh. Apart from the above nine qualities mentioned on personality development.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming: Clean and well-fitted garments: The clothes that one wears to work should be clean. well-fitting shoes.
I will acquire a health care routine based on my working style and food habits. I will also learn some exercises to help improve my blood circulation and oxygen circulation.II 37 . I should be able to see a difference in two or three months. ©NIIT Coordinator Guide – Personality Development Programme . This routine will help me stay active and lively.
they should have the knowledge of dealing with people. Some people manage to strike a balance between all the three styles and use these styles according to the situation. Tell the students that hygienic factors satisfy the animal needs. Out of these factors. There are three types of human behavior styles depicted by different people in different conditions and circumstances. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. Abraham Maslow has explained that a man is never fully satisfied. and motivational factors satisfy the psychological needs. each person has one behavior style as the dominant one. or both the persons are partly right. These styles are Submissive. the students have learned to: Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. They can become sarcastic. ©NIIT Coordinator Guide – Personality Development Programme . Therefore. the other person is right and the first person is wrong. According to this theory. The characteristics of people having submissive behavior are: They do not stand up for themselves. You can discuss the various behavior styles. Understanding these styles will help you decide how to deal with different people. However. personality. and Assertive. recognition. as given in the Additional Inputs section. communication. Hygienic factors do not lead to improved performance. These facts will help students look at human relations in a better way. Tell the students about Herzberg's motivation-hygiene theory. nature of work. feelings. you can take the following approach: Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. promotion prospects. while factors such as achievement. motivational factors lead to improved performance. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. and ability to lead people. Aggressive. People having aggressive behavior have little or no concern for other people's ideas. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. All humans are unique and different. and concerns. They do not express their views. the performance of a person is influenced by various factors. Satisfied and content people become inactive. Tell the students that in any kind of job. Tell the students about the model approach that they should follow to resolve problems related to human relations. However. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. Tell the students that in order to deal with and manage people. Explain Maslow's hierarchy of needs theory. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. to achieve success in personal and professional lives. You can assess a person's personality by determining a person's dominant behavior style. interesting and challenging work. factors such as salary. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. If they express their views. company policy and administration. On the other hand. they should know about some fundamental truths related to human relations. they act and react differently to their environment. According to this theory. and working conditions are hygienic factors.II 38 .Chapter Eight Objectives In this chapter. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. company policy. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. People are generally never fully satisfied and no one is perfect. and opportunities for creative work. and advancement for growth are motivational factors. they do it in a cautious and mild manner. These three behavior styles are present in every human being. These problems can fall into three categories: the first person is right and the other is wrong. The characteristics of people having aggressive behavior are: They can be directly or indirectly aggressive. people in search of something always remain active because they are motivated. such as salary. but can affect performance if they are not present.
They respect the self and others. I believe that . It's only my opinion. 5. At the same time.. After I finish this work. they respect the right of other people to express their views. I am sorry to take up your time. They are able to negotiate and compromise. They sometimes adopt a patronizing attitude.... but. 8. 10. what do you think. 7. its all your fault. but. Behavior ©NIIT Coordinator Guide – Personality Development Programme . They can get verbally hostile or abusive. 4. They express their views directly but not at the expense of others. 2.No. and feelings. Would you be upset if we.just do it. ideas. Statement Don't ask questions. They are confident and have a positive attitude. 1.. That's stupid… What can we do to resolve this problem. ideas... They blame others for problems and mistakes. People having assertive behavior express and pursue their own views.. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S. and feelings. I will be happy to answer your question. Now.II 39 . 6.. The characteristics of people having assertive behavior are: They are honest with themselves and others.. It's nothing to do with me.. I would like to.. 3. 9.
He tries to be considerate and thoughtful in his behavior. which has already been proved wrong. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. Sometimes. It makes the other person feel important. Sam. He appreciates the efforts made by others. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. Before asking another person to do something.Solutions to Chapter Eight Questions 1. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. therefore. he is unable to control his anger. In any conversation. John. List out your good qualities pertaining to Human Engineering.. a consultant working at Red Sky. he has limited knowledge about his colleagues. He tends to make work-related decisions on his own without discussing it with his team.II 40 . a consultant at Red Sky Inc. he listens carefully to people. He needs to improve his presentation skills. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively and criticize because these attempts are futile. He should involve his team members in planning activities because this will give them a sense of belonging. This will make them feel special. He tries to avoid an argument. He admits mistakes easily and tries not to have an argument to prove his point. Ans. He avoids making personal contacts with colleagues. and fair. If he enters in an argument with anyone. He tries to convince the person working with him that he considers that person honest. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. he tries to reconcile as soon as possible. Ans. ©NIIT Coordinator Guide – Personality Development Programme . 2. he looks from that person's point of view. He should try to get to know his colleagues. and this results in dull presentations. upright. He should learn to stay calm if things are not happening as per plan. needs to work on the following points to improve his skills related to human engineering: He is unable to put his ideas across in an interesting manner.
Anita’s manager told her that he was very pleased with her work. At home and with her friends. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. it is necessary to accomplish the task in order to be successful. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. Explain to the students that they can accomplish their tasks through organizational ability. This knowledge is gained through formal education and self education. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. Soon after. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. She studied software engineering at a highly rated engineering institute and won an award for her project. Tell the students that their success will always be rated on the basis of the result achieved. they should also learn to develop these traits. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. Those who have practical knowledge of their area of work enjoy a distinct advantage. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. and diligence. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. you can take the following approach: Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. Anita was deemed the 'Star Performer of the Month'. They rely on their own abilities and knowledge. After the meeting. Explain to the students that to develop a good personality. she had an idea that contradicted that of her immediate superior. Some of these traits are innate but others can be developed with experience. she completed her management diploma at a premier management institute and got a job in a top software development company. Tom was taken aback because Anita had never asked him to send the document. They can improve their general intelligence by improving their vocabulary. Tell the students that a true professional should: Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . Anita argued that Tom was the one who had not sent the document. Because of this. during her appraisal. good work ethics. she had a bitter argument with her team members Grace and Tom. Explain to the students that gaining specialized knowledge will help them succeed. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. Therefore. the team felt that she was not a team player. Her manager reviewed her work after a week and was impressed. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. She did not tell them the reason why he had not agreed with her idea. She disagreed with him and started arguing. He gave her a very positive feedback and showed her work to the Head of Department. Anita began spreading rumors about Grace.Chapter Nine Objectives In this chapter. However. This general intelligence helps them stand out and make a mark for themselves. the students have learned to: Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. The manager explained again in detail why the idea was not feasible.II 41 . Then. Anita kept arguing. Tell the students that they should have immense willpower and ability to make their own way and walk through it. She went to her manager and told him her idea. and IQ. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. her rating was average. she told her team members about what had happened and spoke of the manager very rudely. reading and writing skills. During her first project. He explained why it was not feasible. After three months.
which has already been proved wrong. Ans. and fair. Ans. he started a company along with his friend Paul Allen. Before asking another person to do something. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively. In any conversation. It makes the other person feel important. a consultant working at Red Sky. List out some of the important principles of human engineering in which you need improvement. He has complete knowledge of his own field and has common sense to make practical judgments. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. Microsoft has a strong base of happy and satisfied customers. Besides having these qualities. John. He admits mistakes easily and tries not to have an argument to prove his point. He never waited for any external help and realized his dreams on his own. which have made him one of the most successful businesspersons in the world: Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. Sometimes. Identify a successful role model and list two or three additional qualities other than those listed in this module. He ensures that no chance to appreciate the other person is missed. As a result. Today. He needs to improve upon his way of presentation. Prepare an action plan for improvement of those qualities. Microsoft Corporation is a leader in software services and solutions. He started developing computer programs at the age of 13. he is unable to control his anger. he looks from that person's point of view. He possesses strong work ethics and organizational skills. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. He tries to be considerate and thoughtful in his behavior. Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. He has the natural ability to comprehend difficult concepts and analyze them clearly. 2. Microsoft generated revenues worth US$36. chairman of Microsoft Corporation. List out some of the important principles of human engineering in which you are good at. Following is the list of important principles of human engineering that John should work upon: He is unable to put his ideas across in an interesting manner. he has the following three abilities. He tends to make work-related decisions on his own without discussing it with his team.84 billion for the fiscal year ending June 2004. This keeps his organization always at the top and in demand. ©NIIT Coordinator Guide – Personality Development Programme . 3. upright.II 42 . employs 55. Bill Gates has all the characteristics of a successful person. He tries to avoid an argument.000 people. He tries to convince the person working with him that he considers that person to be honest. Ans. he tries to reconcile as soon as possible. and is present in 85 countries. My role model is Bill Gates. he listens carefully to people. In 1975. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. and this results in dull presentations. If he enters in an argument with anyone. Continuous advancement: Gates always aims to introduce innovative products.
He is unable to make hard decisions related to people he works with. ©NIIT Coordinator Guide – Personality Development Programme .II 43 . As a result. This will give them a sense of belonging. He avoids making personal contacts with his colleagues. Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts. He should involve his team members in planning the activities. He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards. He should try to get to know about the people working with him more closely to make them feel special. He should learn to calm down if things are not happening his way. This results in people taking him for granted. he knows little about them.
To be successful. Ask students to resolve various issues and concerns pertaining to the team goals among themselves. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. Tell the students that successful IT professionals know how to manage stress. while other traits can be developed with experience and perseverance. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . Ask the students in each group to interact with each other to know each other better. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. co-operative. the students have learned to: Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. should also get along well with their seniors and team members.Chapter Ten Objectives In this chapter. IT professionals should possess good health and a delightful mind. Team spirit can be promoted by sharing experiences and by being flexible. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. They should are able to comprehend difficult concepts and analyze them clearly. Every member is an important part of the team and is responsible for its success. besides being proficient in their field. It is very important to manage time for meeting deadlines and taking on new assignments. interpersonal skills and abilities. Tell the students that successful IT professionals should be highly capable in managing human relations. and committed. Storming: This is the argumentative phase. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. c. A team is a group of people working together towards a common goal. they should also possess good written and verbal communication skills. you can take the following approach: Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. IT professionals need to be eternal students and be in constant touch with new updates. To become a responsible and efficient member of a team. Norming: In this stage. the students will start working together and giving good performance. Performing: In this stage. Answering the following questions will help them identify the reason of conflict and resolve it: a. the students will be comfortable with each other and with the goal that they have decided upon to work together. people get to know each other and make impressions.II 44 . and interest in extra-curricular activities. In order to remain self motivated. b. an individual should be enthusiastic. Tell the students that they should be work well within a team. Tell the students that conflicts are bound to arise when individuals work together in a team. Explain to the students that successful IT professionals have the ability to learn by themselves. They need to ensure a high team spirit to accomplish their project and organizational goals. Some of these traits are generally innate. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. 47. To express these knowledge skills. Ask the students to form groups of six members each and perform the following activities: Forming: In this stage. Tell the students that they should possess the knowledge of their field of study. This is because collective effort is a must to ensure organizational success.
II 45 . being preoccupied with thoughts about work. and leads to creative solutions. Robert becomes popular in his team. Accommodating: People with this style participate in a conflict but do not get affected by the result. extracts the best out of individual talents. he forgets to greet them at times. Robert gets assistance from these same people . Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. Compromising: People with this style participate in a conflict in a reconciling manner. Competing: People with this style actively participate in a conflict. At times.Tell the students that people react differently in a conflict. Robert is as efficient a worker. if required Teamwork motivates individuals. They tend to adapt to the scene that seems to be suitable for the whole team. Samuel notices Robert making friends with people from different teams and departments. His bright eyes and ready laugh make people want to be around him. He has an intense look on his face at all times because he is always thinking about his work. He always has a cheery look on his face.they explain company policies to him and help him get accustomed to the office environment. However. they initiate conflicts and try to prove their point of view. Ask them to learn about the following conflicting styles and select their style: Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. He notices that the people he had been greeting are not keen to communicate with him. Samuel is appreciated for being serious about his work from day one. Samuel decides that he will make an attempt to meet other people as well. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. Such people are actively involved in planning activities that can bring the team together. Tell the students that avoiding such situations is not always helpful. ©NIIT Coordinator Guide – Personality Development Programme . They don't fight over their point of view but try to settle the conflict within themselves. On the other hand. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . tell the students that to build relationships at work. As a result. they must: Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. Such people are aggressive in nature and usually bring out new points related to team activities.in the corridor or in the office library. After going through the preceding case study.
Recognition and support for individual differences. and trust. Offer support and motivation on the basis of personal likes and dislikes. Do not share information. Active contribution by all members. Extracts the best out of the individuals. ©NIIT Coordinator Guide – Personality Development Programme . Do not listen to others' ideas and opinions. Mutual cooperation and conflict resolution. Recognition and reward for team efforts. Mutual support. Are not open to giving and receiving feedback. Do not give their opinions.II 46 . Sound leadership. Practices Aiding Teamwork Good teamwork requires: Agreed-upon goals and clear objectives. Clearly established procedures. Practices Hindering Teamwork A team suffers when its members: Blame each other for failures.The Difference Between a Group and a Team A group turns into a team when its members begin to have: Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork: Motivates individuals. concern. Leads to creative solutions. Provision for review and feedback on individual as well as team performance. Give priority to their tasks over the team tasks.
Now. To improve their listening skills. tell them that possessing effective communication skills is a prerequisite for personality development. This will help them in improving their communication skills and vocabulary. Almost three quarters of the communication process involves listening. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. Before the meeting. . and logical thinking are equally important in ensuring effective communication. It will also prepare the students to participate in group discussions and interviews. Explain that factors such as courage. Also. the training course looks more appropriate for undergraduates instead of office executives. confidence. and interested. listening to the radio or lectures. Listen actively. and magazines. they will have more opportunities to succeed in life. Ask questions and paraphrase. because writing is also important along with speaking and listening. ask them to write on any topic of their choice. Avoid making any interruptions. Tell the students that if they have good communication skills. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. Listening is not the same as hearing. it involves interpreting and understanding. The client is pleased to meet Jack because he appears to be enthusiastic. Ask them to read books. Make sure that the students maintain a list of the new words they come across each day. After two weeks. The client wants Jack to create an IT training course for office executives. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. Instruct the students to create their own personality portrait. This will help them build up their confidence. Tell the students that listening carefully is one of the most important aspects of communication. tell them to present their views on the topic. he makes all the preparations for the meeting. Take notes. Then. instruct the students to take notes while watching television. Carry forward the discussion stating that: Listening is the most powerful tool of communication. Familiarity with a specific language might not be enough. In addition. Identify key points. bright. it is the first step toward comprehension. Give the students a list of words and ask them to frame sentences by using those words in different contexts. The project had to be completed within a month. Give the students an exercise on passage reading so that they can work on their reading habits. newspapers. and they work hard for two weeks.II Chapter One Objectives In this chapter. Jack briefs his team. Jack presents the first version to the client.CH A PT ER . you can: Introduce the topic by explaining the importance of communication skills in the modern world. Ask the students of possible reasons why Jack and his team blundered. the students have learned to: Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. ©NIIT Coordinator Guide – Personality Development Programme .SPEC IF IC IN PU T S: P A R T . The client feels that Jack is the right person to handle the project. To improve their listening skills.II 47 . the client is worried that the deadline cannot be met. The client is very upset because the work does not match the requirements at all. This exercise can help in building a strong vocabulary. ask the students to: Control external and internal distractions.
Clarity: Express your words clearly. Sit straight and breathe deeply. End the call: Summarize the conversation and end the call on a pleasant note. Attitude: Be courteous. Details of the person who received the call. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems.II 48 . ©NIIT Coordinator Guide – Personality Development Programme . Contact number of the caller. or agitated callers. Ask questions from self. An effective message includes: Date and time of the call. take care of how you sound. Composure: Remain calm while handling aggressive. Exchange information: Ask for and supply relevant facts and information to the caller. Time for returning the call. if any. Telephone Manners While speaking on the phone. professional. So. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. and friendly. helpful. Body language: Smile before making a call. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. Identify the caller: Ask for the name of the caller. Watch for nonverbal cues. Be unprejudiced. This attitude is reflected in your voice. Purpose of the call. and messages are taken when you receive a call for another person. you need to consider the following elements: Voice: Your voice reflects your mood and state of mind. Receiving a Call There are five main steps in the process of receiving a call: Greet the caller: Greet the caller and introduce yourself. Language: Use simple and straightforward language. Speed: Speak slowly. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. rude. Details of the caller. There are certain desirable procedures and protocols for using the telephone. understanding. Requirements for future action.
For example.Solutions to Chapter One Questions Solutions to Check your Progress 1 1. This will make you more confident and comfortable with spoken language. Communication can be improved by practicing certain activities on a daily basis. Language skills denote the person's subjective knowledge. Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge. you need to participate in group discussions and personal interviews after you clear the entrance exam. general awareness. For example. Developing a sense of humor: Sense of humor is another aspect that helps the communication process. What is the difference between language skills and communication skills? Ans. 2. ©NIIT Coordinator Guide – Personality Development Programme . Logical thought process: Good communication also includes a logical thought process activity. A person should be quick in reasoning and thinking. The difference between language skills and communication skills lies in the presentation of your ideas. This adds value to the communication skills. you can concentrate on the words being pronounced by the newsreader. students prefer teachers who are jovial and lively. Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability. Give any three reasons why it is important to improve communication skills? Ans. Communication skills are necessary for a person to express his or her views in any situation. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. For example. The following activities can help a person improve his or her communication skills.II 49 . If you want to pursue higher studies. The three reasons are: Communication skills are required to express our views to others. whereas communication skills involve the presentation of the subjective knowledge to the outside world. and the vocabulary. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. The best way to improve vocabulary is to learn new words in different contexts. Solutions to Check your Progress 2 1. a person can have good language skills but may not be able to express his views to a group of people. Listening to news on the radio: Listening is the best way to improve the communication skills. It is necessary to speak in a variety of situations. Both set of skills are required. Presence of mind helps a person think in a logical manner. How can communication skills be improved? Ans. One can acquire communication skills only by practice. while listening to the radio.
He noticed a conflict in the dates of the two meetings.3. Communication is a skill and can be improved upon only by practice. time. An active disagreement between people with opposing opinions or principles. Sentence: The old lady had to hold the railings to keep her balance. for example) Sentence: Conflict Meaning: 1. Meaning: 2. To give several things equal amounts of information. Sentence: There was a lot of conflict between him and his father. issue. Sentence: Breakdown Meaning: 1. Sentence: Pursue Meaning: 1. Meaning: 2. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. at all times c. Sentence: Don't worry about who will do it. Solutions to Check your Progress 3 1. so that a situation is successful. Solutions to Section 1. or money. What are communication skills? Ans. Meaning: 2. To be engaged in (a vocation or hobby. The English book is issued in your name. in all places b.5 Passage 1 48. All oceans water is the same shade of blue a. Meaning: 2. pursue. Sentence: The rate of muscle protein breakdown was assessed. A state where things are of equal weight or force. Write two sentences by using each of the following words in two different meanings: balance. To give something to someone. It is the ability to express our views and understand others' views. issues. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . Can communication skills be developed by reading books on 'communication skills'? Why? Ans. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. Sentence: Issue Meaning: 1. A subject or problem that people are thinking and talking about. conflict. To follow someone or something. hardly ever d. An incompatibility of dates or events. There are still balance payments due on him.II 50 . Solutions to Check your Progress 4 1. A failure to work or be successful. He is pursuing MCA from a recognized university. Balance Meaning: 1. Ans. Sentence: The car was pursued by helicopters. Communication skills are the skills that enable a person to convey information so that it is received and understood well. Division of something into smaller parts. Meaning: 2.that's just a side issue. and breakdown. Sentence: My car had a breakdown in the middle of the road.
a. Ans. Blue light is e. Phytoplankton are m. o. c. Ans. The social development of a child can be affected by y. d. aa. s. infantile pleasures habits infantile pleasures patterns the number of siblings 3. Ans. c. f. b. Ans. reflected light and yellow pigment from plant life 4. w. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. reflected light and yellow pigment from plant life Ans. at all times d. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. r.II 51 . b. z. h. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. bb. b. g. red pigments in coastal waters k. p.Ans. x. v. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . continual scolding is not harmful to the child dd. blue pigment l. The main idea of this passage is q. Ans. t. n. The main idea of this passage is that u. microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. Green water near coastlines is almost always caused by i. sand color j. children develop socially. One inference that can be drawn from this passage is that cc.
continual scolding does not affect physical development ff. incur personality and behavioral changes. nn. c. qq. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes. d. All of the above Home and school Playground and classroom Playground and home All of the above 5. ll. hh. mm. pp. ii. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme . c.ee. Ans. b. continual scolding inhibits healthy social development 4. This passage implies that victims of Alzheimer's disease may oo. Ans. Home life and the people who live with the child affect his development kk.II 52 . jj. Totally Passage 3 1. continual scolding has adverse effects on the disciplinarian Ans. rr. Where does the passage say the only child learns his social lessons? gg. Ans.
remember the answer to a question. Ans.II 53 . forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3. which was already asked ©NIIT Coordinator Guide – Personality Development Programme . there is no cure ddd. "debilitating" means ww. b. c.2. tt. uu. remember the answer to a question. to make feeble to make feeble capability to strengthen stamina 4. bed rest bbb. vv. hospitalization ccc. drive a car Ans. d. In the passage. remain awake hhh. which was already asked ggg. Ans. yy. The cure for Alzheimer's disease is aaa. long-term care Ans. walk fff. zz. According to the passage. xx. a person with Alzheimer's disease might not be able to eee. a. long-term care 5. Symptoms of Alzheimer's disease include ss.
she felt it was inappropriate and addressed him as Mr. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. to initiate small talk. Ronald looked puzzled and asked what she meant. Tell the students that spoken English should be free from grammatical mistakes. Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. A desire to learn is a must. Explain how spoken English is different from written English. Smith. ask them to answer the questions given in the relevant exercise. the students have learned to: Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. one learns that before you interact with a foreign client. When they met. However.II 54 . a client. Sheila asked whether they could ‘prepone’ the meeting. Find out if it is acceptable to give or receive gifts. After lunch. She said she wasn't married. Ronald asked her to address him by his first name. Tell them the difference between intentional learning and incidental learning. race. It was decided that they should meet again after two days. Then. Ensure appropriate body language. etc. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. The lady just looked away when Sheila asked her why she was not married. Avoid the local language. you need to: Determine the degree of formality practiced at the workplace in the client's country. ©NIIT Coordinator Guide – Personality Development Programme . He raised his eyebrows and looked at his colleagues in an embarrassed manner. After analyzing the preceding case study. Avoid discussing sensitive issues such as politics. Sheila asked one of the middle-aged ladies what her husband did. you can use the following approach: Initiate a classroom session by explaining the basic components of communication skills in a conversation. During lunch. These should not be perceived as bribe. After the second meeting. Tell the students to speak English on a regular basis to improve their conversation skills.Chapter Two Objectives In this chapter. Ronald agreed. it is important to know about their culture and work ethics. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. This will motivate the students and help them improve their vocabulary. color. Arrange group discussions and presentations for the students and ask them to get actively involved in these. the meeting continued. Use English or the client's language. This will help them in improving their conversation skills. Explain the different features of spoken English. Sheila gave Ronald a silver Ganesha as a gift. When interacting with foreign clients. Gestures and body movements can be perceived differently in different countries. This will help them in improving communication skills and gaining confidence. Give students reading exercises such as passages that contain conversations involving two or more people.
It is necessary for social prestige and respect. or too slow. clear voice. 3. You should be confident about the topic. Ans. kkk. Practice enhances the confidence level and improves effectiveness. Name any four reasons why English is important to us. It is easier as compared to writing. Why? Ans. They are also important for success in different professional situations. Tell them to improve upon their weaknesses by working on the following points: You should always speak politely with other members of the organization. Is spoken English difficult.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. Your presentation should be crisp and effective. The speaker should use appropriate words or vocabulary. so that others cannot understand. so that others get bored. 2. 4. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme .II 55 .3 (a) 1. Care should be taken to speak slowly and use the correct grammar and pronunciation. The seminar must be impressive in terms of content and presentation style. and formatting. Writing English is difficult because you also need to worry about elements such as spellings. It is important to learn it to pursue further studies abroad. lll. jjj. The different features of spoken English are: The speaker should be able to speak clear English so that the listener is able to understand it. spoken English is not difficult. and connecting with the audience. The speaker should not speak too fast. it will help create a very good impression about the organization. Solution to section 2. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. punctuation. such as attending interviews and conducting presentations. No. It is important to know English in order to try for a job in other countries. What are the different features of spoken English? Ans. Knowledge of the English language is of great importance because of the following reasons: It is useful to get a good job. he is practicing iii. The speaker should pronounce the word correctly. The passage implies that if a student studies for an exam. Your body language must be an additional support to ensure effective communication. Many of us are not able to speak English because of lack of practice. Why do many of us find it difficult to speak in English? Ans. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. You should always establish good eye contact with the audience.
impulsion 3. a. True ©NIIT Coordinator Guide – Personality Development Programme . (True/False/Unknown) Ans. d. he understood it well (True/False/Unknown) Ans. False vvv. In the passage "motivation" means mmm. unmotivated sss. Highly motivated Solution to section 2.II 56 . a. As Hans listened to the lecture of Einstein. According to the passage. in order to learn by intentional learning. tired of learning ttt. (True/False/Unknown) Ans. uuu. dread nnn. Say whether the following statements are true. repulsion ooo. in need of learning Ans. impulsion Ans.Ans. The question asked by the professor was such that Hans had no idea of it. neglect ppp. false or unknown. Highly motivated rrr.3 (b) 1. True www. Einstein thought that they were in trouble. one must be qqq. When the professor had asked a difficult question. incidental learning 2.
Answer the following in a phrase or sentence each. sense of humor h.” ©NIIT Coordinator Guide – Personality Development Programme . modesty dddd. and television. true f. c. true Ans. Einstein studied Science. (True/False/Unknown) Ans. interest in space travel d. Hans performed well. curiosity ffff.xxx. interest in space travel eeee. Why did Hans give lecture in place of Einstein? Ans. Hans delivered a lecture in place of Einstein. So. sense of humor Ans. Einstein was tired and was not in a position to deliver a lecture. These words were first spoken by Einstein (True/False/Unknown) Ans. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. False 2. "It is a pleasure to drive a genius like you". What kind of story is this? zzz. False yyy. 49. g. Did Hans perform well? Pick out words from the story in support of your answer. b.II 57 . What did Einstein study? Ans. fictional aaaa. He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. Yes. space travel. They left the university with Hans driving. Which of the following qualities made him a great scientist? cccc. i. Ans. and joined in the applause at the end. Amusing bbbb.
impersonated Einstein hhhh. He had an attractive personality with strong features and long black beard. M. l. had presence of mind (Because the passage for the below section is not available in the Student Guide. the answers have been researched by using the Internet. Grace's career was 1895. had presence of mind jjjj. His highest score in tests was 344 runs. o. Describe the physical appearance of William Gilbert Grace in a line or two. should the credit go to Grace regarding the game of cricket? Ans. In that year.) Solutions 50. and E.II 58 . Hans laughed and replied to the professor that the question was not at all difficult.346 runs and also completed his hundredth first class century. In fact. He held the record for the highest individual score for many years. In addition. He was a tall man. They also were cricket players. William Gilbert Grace had a splendid physique. He belonged to a family with a cricket background. Ans. it was so easy that even his driver could answer it. He was sixty-seven years old. William Grace died on October 25. He was the first one to score a triple century in first class cricket. William Grace found himself in an atmosphere charged with cricket. What happened to him? Ans. How did he consider cricket? Ans. He was about 70 kg in weight. he was a fast bowler. He scored 100 runs or more on 121 occasions. In what aspect. Dr. Although he was a doctor. n. Alfred. William was actively engaged in first class cricket. Grace scored nearly 55000 runs with an average of 43 runs per match. did not let Einstein down Ans. c. he chose cricket for a profession. m.j. k. The most remarkable year for Dr. ©NIIT Coordinator Guide – Personality Development Programme . He received a testimonial and a letter of congratulation from the Prince of Wales. Einstein called Hans a genius because he: gggg. His father and uncles were enthusiastic about the game as his elder brothers Henry. had memorized Einstein's lecture iiii. 1915. What is the record of Grace as a batsman and bowler? Ans. He was enthusiastic about cricket from the tender age of six. William Gilbert Grace was the greatest and most attractive personality in cricket. What was Hans's reply to the question of the professor? Ans. He had an attack of cerebral hemorrhage a few days before his death. Grace. 6 feet and 2 inches in height. he scored 2.
4. It is raining very heavily. He has not yet appeared for his final exams. 8. Ans. 6. Sugar is available for free in the market. Ans. She sings well. Doesn’t she? 5.4 The sentences given below are examples of sentences with common errors. ©NIIT Coordinator Guide – Personality Development Programme . Can you describe that picture? 7. 2. 9. He has not given his final exams yet. Isn't it? Ans. He couldn’t stay with the class. They sings very well. Ans. She sings well.II 59 . 3. Ans. He discusses about politics Ans. My sister is getting her ears bored this evening. He couldn't cope up with the class. Identify the error and correct the same. They sing very well. My sister is getting her ears pierced this evening. Can you describe about that picture? Ans. Rain is coming very heavily. He discusses politics. 1. Sugar is available freely in the market Ans. Ans.Solution to Section 2.
The teacher is giving a lecture.10.II 60 . Ans. ©NIIT Coordinator Guide – Personality Development Programme . The teacher is delivering a lecture.
It _______(rare) barks. Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. you can use the following approach: Initiate a classroom session by defining writing skills. Jimmy has got a ________ (tremendous) collection of stones. correct grammar usage is an important and basic subskill of writing. 53. 54. My father drives ________ (slow). I hope it can be mended _____ (cheap).II 61 . it is important for them to learn correct grammar. 56. Tell the students about subskills such as using the correct sequence of words in a sentence. Provide the students with a checklist to help them redraft documents. For example. Ask the students to write their views on improving writing skills. Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. 55.Chapter Three Objectives In this chapter. To become a good professional. 57. Explain to the students the importance of proper grammatical usage while writing a document. Explain to them the importance of good writing skills. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. Proper format. Proper usage of punctuation marks. ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. he whispered _______ (soft). You cannot acquire good writing skills in one attempt. Writing needs a lot of practice. "I particularly like all these _______(bright) colors in your paintings". Correct usage of grammar. Writing includes several other fields or subskills. she's got _______ (beautiful) songs as well. 59. Discuss their views and share with them the various ways in which they can improve their writing skills. Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. He ______ (seldom) exceeds 40 mph. Introduce the features of good writing skills. such as preparing presentations. Sting is a _______ (marvelous) singer. There was a _______(sudden) increase in sales. He broke the news to her _______ (gentle). 58. This will help them in various tasks. Out of all the subskills. Ask them to redraft their document according to that checklist. you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. My old car broke down yesterday. Then. 60. using simple and appropriate words. Appropriate choice of vocabulary. 52. and using correct grammar. The subskills are: Right order of words in a sentence. I am a fan of France Gall. ask them to do the following exercise. Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . the students have learned to: Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. Although IT professionals do not emphasize on the use of grammar. My dog is very ________ (silent). Right order of sentences in a paragraph. Ice-cream sales rose ________ (steep) last August. She not only sings _______(beautiful). Explain the importance of redrafting a document.
that. The differences between the language of speech and the language of writing are: The language of speech consists mostly of broken utterances. to combine sentences. 12. 5. Style. It also helps to ensure that the sentences are able to convey the complete meaning. 9. What are the differences between the language of speech and the language of writing? Ans.Ask students to prepare a report on any topic. and phrases. 8. words. such as but. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. Discuss the importance of each one of them. Ans. 1.II 62 . The different subskills in writing are: Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. 7.6 1. Grammar: Helps to ensure that the document is grammatically correct. Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. 2. ©NIIT Coordinator Guide – Personality Development Programme . 6. and which. 4. Mention the different subskills in writing. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document. No. 11. give them the following checklist for evaluating their report: S. Coherence: Helps to identify the appropriate usage of connectors. Then. Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. 3. whereas the language of writing consists mainly of complete sentences. format. 2. Cohesion: Helps to identify the completeness of a sentence or a paragraph. 10. Sections 3.
In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.
3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.
4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:
Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.
5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.
6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.
Coordinator Guide – Personality Development Programme - II 63
Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.
Coordinator Guide – Personality Development Programme - II 64
7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:
Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.
Certain steps that can help an individual in improving his writing skills are:
Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar
Coordinator Guide – Personality Development Programme - II 65
format. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. Discuss the problems they may face. Correct: There are many reasons why I can't help you. I would have done it yesterday. Explain to them the importance of linking devices in a paragraph. explain to the students the use of various linking words and phrases. Instruct the students to identify the features of a good paragraph. In addition. Errors in Conditional Sentences Future: If I have time. and length of the letter. Discuss the guidelines for letter writing. based on format. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. Instruct the students to use appropriate vocabulary and correct punctuation. Explain to them what paragraphs are and why are they required. For this. Tell the students about the importance of grammatical accuracy while writing. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are: Errors in Verb Tense Incorrect: When I came home. and organizational pattern of a letter. Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . such as coherence and cohesion. Explain to them the importance of layout and format of a letter. Also. if any.II 66 . Correct: When I came home. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. the children still hadn't finished dinner. such as first of all. Discuss the importance of organization of the body of the letter. I would do it now. Errors in Tense formation Incorrect: He throwed it out the window.Verb Agreement Incorrect: There is many reasons why I can't help you. Provide the students with a sample letter. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. Introduce the students to paragraph writing. In addition. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. and on the other hand.Chapter Four Objectives In this chapter. whereas. Explain to the students the shortcomings in their paragraph writing. Present: If I had time. as given in the Additional Inputs section. Errors in Subject . discuss the tips to achieve coherence and cohesion in a paragraph. Instruct the students to write letters on specific topics to check their progress. Introduce letter writing to the students. the students have learned to: Write paragraphs Write letters Focus Areas To conduct this session. you can use the following approach: Initiate a classroom session by giving a brief introduction on writing skills. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. You can discuss some of the errors that the students generally make while writing. Explain to students the differences between formal and the informal letters. I will do it tomorrow. Correct: He threw it out of the window. consequently. content. Instruct them to identify the layout. the children still didn't finish dinner. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. Past: If I had time. Share tips to help them overcome these problems and improve their letter writing. List the restrictions imposed when writing formal letters. language.
Errors in Parallel Comparisons In parallel comparisons. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. Incorrect: That is the most important of any other reason. (How does she cook?) This exercise is relatively easy.were late.Fred.were late. Correct: All of us . if you are writing a letter to your relative. Jane. but a few of the class is here. Correct: Of the two books. it should be formal. ©NIIT Coordinator Guide – Personality Development Programme .Object Incorrect: All of us . Correct: The busier you become. Errors in Pronoun Subject . Correct: She looked very good. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. the less time you have for reading. Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English: Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. whether it is formal or informal. Correct: The young man writes badly. If you are applying for a job in an organization. Jane. Incorrect: The busier you become. Alice. lesser time you have for reading. Correct: The more you practice. Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. (How easy?) Most adverbs are formed by adding -ly to the adjective. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. this one is best. it should be informal. Correct: Everyone on the project has to attend the meeting. the better you will get. check if the correct form has been used. Correct: Texas is bigger than any other state in the United States. Incorrect: Of the two books. this one is better. you will get better. Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well.Fred. Correct: That is the most important reason. Guidelines for Writing Letters Use the following tips to write a letter: Identify the nature of letter. and I . Example: She is a good cook. Correct: John is absent. and me . but a few of the class are here.II 67 . Incorrect: Everyone on the project have to attend the meeting. Example: She cooks well. Alice. Incorrect: Texas is bigger than any state in the United States. Incorrect: The more you practice. An adjective describes a noun and answers the ‘what kind’ question. For example. Make sure the correct form has been used. Errors of Illogical Comparatives Check comparisons to make sure they make sense.
Use an appropriate greeting. while the body comprises the main message. Security and privacy: • • • Use the 'Bcc' field for multiple recipients. do not use abbreviations and symbols. The organization of the body of the letter is also very important. This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. if you are writing a formal letter. E-mail etiquette: • • Do not use letters in uppercase. For example. Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages: Clarity: • • • • • • • Use an appropriate subject line. Use standard font and color. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. Detailing: This is the actual content or body of the message. Keep the message short and simple. Quote accurate data/facts. The layout of the letter makes the first impression on the receiver of the letter. Ask the students to draft a letter and then assess their progress based on the following parameters: Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. 'Bcc' field: 'Bcc' stands for blind carbon copy. The header of the e-mail message contains the following fields: 'To' field: The recipients' e-mail IDs are written here. Identify an appropriate length for the letter. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. Proofread and check spellings before sending the message. Use business English. The following parts are included in the body of the letter: • • The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. Identify the nature of language and style to be used in the letter. Avoid describing legal or controversial issues. For example. If you are writing an informal letter. Avoid describing highly confidential issues. Avoid using angry or offensive language. formal letters should be precise and to the point. Closing: It includes the conclusion or the summary of the message. you can use abbreviations and symbols. The header contains the recipients' addresses. 'Cc' field: 'Cc' stands for carbon copy.II 68 . ©NIIT Coordinator Guide – Personality Development Programme .
Avoid humor. b. and emotions. A paragraph revolves around one main idea. A topic sentence is the sentence in a paragraph that explains the main idea.• • • • Avoid sending spam or unsolicited mass mails. Avoid using chat language. and personal complaints about coworkers. It is important because all the sentences in the paragraph are directly related to it.II 69 . ©NIIT Coordinator Guide – Personality Development Programme . and sarcasm. It is used to arrange content into small. Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. What is a paragraph? Ans. A Paragraph is a group of sentences. acronyms. jokes. easily readable bits. What is a topic sentence? Why it is important? Ans. conflicts. Do not send e-mail messages to discuss confidential matters such as disciplinary action.
5. My aunt bakes a turkey and fills it with stuffing. 62. and at the end of the day we are as stuffed (full) as the turkey. Linking devices are words or phrases that are used to connect two or more sentences. 4. They prepare many traditional foods such as turkey. The content that is sent or received may be formal or informal. What are linking devices? Why are they important? Ans. and at least four pies. E-mail and post are different means of communication. It is an important feature of paragraph writing. the speed at which e-mail is transferred from one place to another is much faster than post. 6. They prepare many traditional foods such as turkey. Later. Sending mails by post may be expensive. Solutions to Section 4. Thanks giving is a family celebration.c. Everyone eats more than usual.5. sweet potatoes and cranberry sauce. 2. large information can be sent from one place to another. My relatives also make vegetables. and at the end of the day we are as stuffed (full) as the turkey. the information received can be forwarded to another destination with some addition in the content. They are similar in some respects but differ in others. In my family everyone brings a special dish for the thanksgiving meal. They help establish a relationship between two sentences. 2. Thanks giving is a family celebration. The sentences should be arranged in the following order: 1. e-mails are free of cost but post is not. 61. salads. Examples of linking devices are first of all. 3. Everyone eats more than usual. Ans. My aunt bakes a turkey and fills it with stuffing. 63. 67. On this day the Americans remember the first thanksgiving feast of the early American colonists. and at least four pies. What is coherence? How is coherence achieved in a paragraph? Ans. It is also an important feature of paragraph writing. depending on the distance and the quantity of information being communicated. sweet potatoes and cranberry sauce. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. This organization of data is not possible in the case of post. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. For example. ©NIIT Coordinator Guide – Personality Development Programme . on the other hand. salads. and whereas. In addition. On this day the Americans remember the first thanksgiving feast of the early American colonists. E-mail and Post are similar in some respects but different in others Ans. 65. What is cohesion? Why is cohesion important in a paragraph? Ans. e. Cohesion means unity of thought. a mixture of bread and spices. d. In my family everyone brings a special dish for the thanksgiving meal. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph.II 70 . In both email and post. a mixture of bread and spices. 7. Coherence means logicality. 66. However.1 Write paragraphs on the following topics: 1. My relatives also make vegetables. 64. The receiver can use the information sent by e-mail and can manage the data easily. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion.
Both e-mail and the telephone are means of communication but differ in many ways. Solutions to Section 4. The usage of telephone is more convenient as compared to e-mail. In a telephonic conversation. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication.5. Ans. which is not possible in the case of telephone. Both fax and e-mail are modern means of communication but are different from each other is several aspects. The transmission speed for both is very high. In e-mail. Post provides simple communication. data can be managed more easily in e-mail.2. which can be transmitted over the line. Post and Fax are different in many respects Ans. Email is preferable for many reasons Ans. 7. Telephone communication is entirely different from that of a post Ans. 3. Fax also converts messages into electric signals that can travel through telephone lines. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. Fax is very different from an email Ans. you need a fax number to identify the fax machine at the receiver's end. the transmission speed is slow as compared to fax. In addition. post allows you to send and receive a large quantity of information. Two fax machines are required to send and receive messages. because of its speed and broadcasting ability. The telephone converts sound signals into electric signals. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. A message sent through post needs a postal address to reach its destination 4.2 1. Telephone and fax share certain common features Ans. City Public School R. e-mails enable us to send large amounts of data and stored it for future reference. persons can only read the messages written by the sender. The telephone and fax are similar to each other in many aspects. Electronic communication. E-mail can carry files in the form of attachments. To send a fax. However. Both telephone and fax use telephone lines to send and receive messages. the person can hear the voice of the other person whereas in post. there is direct one-to-one interaction. In contrast. Post and fax are different in several respects. E-mail is a much better medium of communication in comparison with other transmission methods. It is very easy to manage data because e-mail enables you to send the same information to different users easily. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. A message sent through post is delivered to the receiver in many days. whereas fax provides electronic communication. E-mail and Telephone differ in many ways Ans. e-mail can be shared among various users efficiently and effectively. 6. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme .II 71 . The transmission speed of the telephone is very high as compared to the transmission speed of post. In telephonic communication. 5. E-mail allows various users to send large amounts of information to the other users.K. Post is cheaper but slower than fax. whereas a message sent through fax is delivered within a few minutes. However. The telephone and post are different means of communication. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. They both provide a moderate level of security.
The residents fear outbreak of diseases anytime. school leader of the City Public School. I am James.The District Collector Delhi Subject: School Annual Function invitation Sir. Thanking you. James School Leader 2. The Principal will read out the annual report highlighting the achievements of the school in academics and sports. south Delhi. Ans. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. Our school is going to hold an annual function on 25th Sep. colonies like Nandnagri. These are areas where VIPs and the rich reside. inhabited mostly by low-income groups. the residents have become easy victims of water-borne diseases. In contrast. It will be a privilege for us to have you as our chief guest for the annual function. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. are left to rot and stink.II 72 . is not paying equal attention in providing civic amenities to the residents of different parts of the city. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. which are more cleaner. There are certain parts of New Delhi. The drains are open and keep overflowing with garbage and dirt. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme . It is unfortunate that the Municipal Corporation. Heaps of dirt keeps lying on the streets. spacious. Yours faithfully. Delhi. particularly. and greener due to regular maintenance. Our principal will preside over the function. Your presence shall be a source of inspiration to the students. Supply of water is very irregular and inadequate. 2005. Due to nonavailability of pure drinking water. I hope you be able to spare some precious time from your busy schedule and grace the occasion.
My roll number is 0234567. Yours faithfully. 0234567 ©NIIT Coordinator Guide – Personality Development Programme . IT (II) year examination. I. I request you to ask the concerned staff to send my certificate as soon as possible. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi. Adhiraj Singh. Subject: Received wrong set of certificates Sir. a student of XYZ College. Adhiraj Singh B.3. Unfortunately. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones.Sc. IT (II) year Roll No. IT (I) year.Sc. I have submitted Parul Sharma's certificate in the university office.II 73 . had appeared in the B. I have received the certificates for Roll Number 134567. which belongs to Parul of B. Ans. I am facing a great amount of inconvenience due to the nonavailability of my certificates.Sc.
2. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari. Fortunately. How are you? I hope all of you are doing well at home. I need to purchase stationery. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. The first few days are tough. Yours lovingly. course. Ans.4. I came to know from your brother that you are staying in a hostel.E.000/-. Hope you are doing fine. This would have made lot of difference. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B. Do take good care of yourself. Yours affectionately. Rest is fine here and please do reply as soon as possible. But I really wish we were in the same college. XYZ 5. Our session has started and I too am trying to adjust to the new life. . as we would have enjoyed our college life as we enjoyed our school days. My new session will be starting in the month of April. For this. You will be glad to know that the results of the annual examination are out and I have passed with distinction. Ans. I need to buy certain books and submit the fees for the new session. In addition. In case you get time. I have made a few friends. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. This is the first time you have been staying away from home.II 74 . I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B.E. Mata Gujri Hostel Balawala Dehradun 14 sep. please do come and meet me. course in Faridabad. Firstly. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons. Imagine you are staying in a hostel. 2005 My dear Dad. John ©NIIT Coordinator Guide – Personality Development Programme . I can’t wait to meet you during the upcoming vacations. so you must be feeling homesick. I will be able to meet all my requirements if you can send me Rs.
ask them to attempt the relevant questions. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time. It also involves drawing inferences. Understanding the text structure. making comparisons. Discuss what is reading and what are the various types of reading. ©NIIT Coordinator Guide – Personality Development Programme .II 75 . Anticipating and determining the meaning of words. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations.4. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas. After skimming. Tell the students that effective reading can be understood as a scientific process that involves: Skimming and scanning. Explain the importance of reading and how it can improve one’s personality. italics. Understanding nonverbal signals. Understanding the paragraph structure. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section.Chapter Five Objectives In this chapter. In this process. Tell the students that reading refers to the ability of understanding any written language and is central to any profession. Ask the students to take a reading ability test by reading the comprehension given in Section 5. bold typeface. Then. the students should read the complete text slowly and carefully to identify the relevant information. Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. This process is known as scanning. However. you can use the following approach: Initiate a classroom discussion by explaining the importance of reading in our daily lives. underlines. Explain the difference between direct and indirect speech while reading. and asking questions. they can go for surface level reading when reading for pleasure. Explain to the students that reading involves comprehending and understanding a written document. they should also concentrate on nonverbal signals. These include elements such as fonts. Tell them how reading improves one's perception and develops the thinking process. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. the students should be able to understand the purpose and general content of the text. the benefits of the ability to read well. and various layout features. the students have learned to: Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. Explain to the students. This skill is utilized more than the other communication skills of writing and speaking.
The introduction part mostly informs the reader about the content of the document. a noun. The number of sentences and words in a paragraph depends on the subject. how is it related to the other words in the sentence. which can also be used within a paragraph. Captions: Represent comments on figures. an introduction. The conclusion part puts the subject matter in the right perspective. Subheading: Presents a brief summary. examples. or section. or an explanation of a particular section or chapter. Paragraphs are linked in a logical way by link words. or an adverb. These sentences may contain arguments. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. that is. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. details. Each paragraph deals with one aspect of the subject. between that word and a word that is familiar to them. or section.II 76 . and summary. the students should look for the following clues and indications: Determining the word class: Understand if the word is a verb. A paragraph consists of the following parts: The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. chapter. and other supporting evidences. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. What is reading? Ans. Most texts start with a title and sometimes a subtitle. paragraphs. page. It is an important part of communication. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. Determining the relation: Understand the relation. On an average. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. ©NIIT Coordinator Guide – Personality Development Programme . therefore. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences. an adjective. explanations. Determining the function of the word: Understand the function of the word in the sentence. The second part: Consists of sentences that develop the main idea of the paragraph. if any. each paragraph can have its own subtitle. Figures: Represent pictorial representation of an idea or a concept. such as title.These layout features are: Heading: Refers to the title at the top of a document. Reading means understanding text. To anticipate the meaning of a word. Understanding the Structure of Text The structure of a text consists of various parts. paragraphs contain between 75 to 150 words. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. The heading indicates the subject matter being discussed in a particular document.
we make notes. Why is loud reading not 'reading'? Ans. They are: Ans. Solutions to Check your Progress 2 1. 4. To help students determine what to read and how to read. Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. 4. Why is reading important? Ans. 5. B ©NIIT Coordinator Guide – Personality Development Programme . according to the author. Reading is done for a variety of purposes. What does the phrase. refer to? Ans. So. "make the best of the opportunities". 6. 2. Reading is of two types. learning a subject. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). and critical evaluation of the relevant content. Ans. Reading has many advantages. it is not considered as reading. and seeking pleasure. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities. Ans. Usually. Loud reading seldom leads to understanding the content. gaining information. The two purposes of this lecture are: Ans. such as preparing for examinations. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. 3.II 77 . Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. Reading is important to understand any piece of text. To encourage students develop a reading habit. Who will be able to make the best of the opportunities? Ans. surface level reading and deeper level reading. interpretation. Deeper level reading involves concept forming. What are the different kinds of reading? Ans.2. 3. Surface level reading is done mainly for pleasure. Reading is an important communication skill. Who.
Yes.II 78 . As a result. Refer to Unit 7. Why does the speaker say that reading is a good source of entertainment? Ans. Printed books in the native language are easily available and are within the reach of a common man. reading is a must. By developing your reading habits. I do agree with the view that reading helps improve writing skills. Indians have the good opportunity for exposure to the native variety of language. We develop concepts. We read newspapers. 11. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. one should have a deeper understanding of the topic and a good vocabulary. Do Indians have a good opportunity for exposure to native variety of language? How? Ans. and a whole lot of other things. 9. 7. you will be able to write more impressively. Yes. 8. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text. Yes. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. We read textbooks and other related books. Yes. 10. which leads to an improved personality.We do not develop concepts. the speaker emphasizes the need for exposure to the native variety of English to non-natives. ©NIIT Coordinator Guide – Personality Development Programme . Yes. Slide2 supports this view. you can improve your vocabulary. 12. Reading a novel helps us to develop a wider area of perception and a coherent thought process. For writing impressively. Do you agree with the view. This is because getting the reading material in printed manner in the native language is very easy.Presentation and Public Speaking. For both these requirements. Why? Ans. How does reading a novel improve one's personality? Ans. magazines. the passage suggests that reading helps to improve writing skills. Does the speaker emphasize the need for exposure to the native variety of English? Ans.
2. 16. Name some material that people need to read on a day-to-day basis? Ans. What did the Sheik advice Mohandas? Ans. The development of thinking processes is a benefit of reading that is not known to most people. Reading improves our personality and general awareness. Why should one not read without interest? Ans. according to the author. yet he was much impressed by Sheik. ©NIIT Coordinator Guide – Personality Development Programme . 3.13. people who regularly read newspapers. Sheik advised Mohandas to eat meat if he wished to grow tall and strong. 15.. These two aspects help in maintaining good social interaction.' What was Mohandas against? Ans. Mohandas was impressed by Sheik because he was tall and strong. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. What does the speaker suggest to the students to read. Mohandas was against telling a lie to his mother. As a result. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. 'He was not against eating meat. is not known to many people? Ans.. 14. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully. the reader will not be able to recall the text when he or she needs it. In addition.II 79 . One should not read without interest because the reader will not be able to understand the piece of text in such a situation. Why? Ans. People should read newspapers and magazines on a day-to-day basis.' Why was Mohandas impressed by the Sheik? Ans. Solutions to Check your Progress 3 1. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression. 'Sheik had a bad reputation. 17. Can you add to the list? Ans. Which benefit of reading.
Ans. and wire. Mohandas stole money to buy cigarettes.4. The little girl in the story was Durgabai. The plane made by the Wright brothers was made up of wood. What was the important thing the Wright Brothers did in 1903? Ans. These are among the six sentences. Who was the little girl in the story? Ans. Solutions to Check your Progress 5 1. Solutions to Check your Progress 4 1. Indians were fighting against the British to gain freedom. which agree with the statements in the passage. canvas. People who had put up the exhibition bought a ticket for Nehru. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. How was the plane made by the Wright Brothers different from the modern planes? Ans. Write the letters indicating the six true statements in your answer book. The planes of today are made up of Magnalium. The Congress held a meeting in Kakinada in 1923. Who bought a ticket for Nehru? Ans. Against whom were the Indians fighting? For what? Ans. 2. The Wright brothers made the first aeroplane in 1903. How the experiment was conducted by the Wright Brothers an important event? Ans. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. which are related to the passage. 5. 3. Solutions to Check your Progress 6 Read the following sentences. The experiment conducted by the Wright brothers enabled humans to fly. What did the Congress do in Kakinada in 1923? Ans. 2. 3. 4.II 80 . The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . Why did Mohandas have to steal money? Ans.
They said that they will not to go to the computer center from the following day." Ans. Mary requested me to lift that bag for her. 1. "We do not go to the computer center from tomorrow. "Will you please show me the way to Lal Bagh. "I hate to go late. He said. 4. 2." Ans. Govind asked me if I had paid his fee the previous day. Sita asked me why I had given her only 3 marks for that answer.II 81 . 3. 5. He admitted that he hates to go late. Mary said." Ans. Sita said.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech. "Why have you given me only 3 marks for this answer?" Ans. "Oh! What a long snake!" Ans. 7. The child exclaimed that it was a long snake. "Can you kindly lift this bag for me. Peter said." Ans. "Did you pay my fee yesterday?" Ans. ©NIIT Coordinator Guide – Personality Development Programme . Govind said. Peter asked me to show him the way to Lal Bagh. 6. The child said. They said.
" Ans. "All of you should submit the record notes by tomorrow evening. also write the other possible meanings for the same word. 10. given as a gift. proceed.II 82 . to change location. dignified manner or conduct. Solutions to Section 5. Absence of light or illumination.8. She said. "What a pity I have answered all the questions wrong in the exam!" Ans. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. The teacher said. "You should report by 5 o' clock in the morning. having an exaggerated sense of selfimportance. Secondly. A purposeful or industrious undertaking (especially one that requires effort or boldness)." Ans. The teacher ordered all the students to submit the record notes by the following evening. Absence of moral or spiritual values. given formally or officially. Burdened psychologically or mentally. Absent-minded dreaming while awake. Characteristic of false pride. ©NIIT Coordinator Guide – Personality Development Programme . A period marked by distinctive character or reckoned from a fixed point or event. The officer ordered his subordinates to report by 5 o' clock in the morning. The officer said to his subordinates.4 1. the state of being held in low esteem. concerned with worldly rather than spiritual interests. presented. relevant information or interconnection. Free from emotional agitation or nervous tension. She rued the fact that she had answered all the questions incorrectly in the exam. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. the tangible substance that makes up a physical object. have an emotional impact upon. 9. express moral judgments. Ans. Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter.
and then even simple. q. what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. u. wwww. t. Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. Live (in a certain place). In prison one cannot write long letters. Why was Nehru not able to convey everything that he wanted in his letter? tttt. The ten comprehension questions covering the entire text are: 68. to avoid being observed. v. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. s. 3. r. He was weak. A deceptive manoeuvre (especially to avoid capture). Ans. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. quietly or secretly. elevated in nature or style. ordinary men and women become heroes. 2.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. vvvv. Ans. who came to Karnasuvarna. He did not have time to write uuuu. The ten multiple choice type comprehension questions covering the entire text are: 69. ©NIIT Coordinator Guide – Personality Development Programme . according to Nehru. Letter was not sufficient to convey all his thoughts.II 83 . and history becomes stirring and epoch-making. Completely clear and fine. Characterized by absence of emotional agitation. w. x.
Godan ©NIIT Coordinator Guide – Personality Development Programme . to read Ans. y. Which is the most famous book of Nehru? rrrrr. c. Jeanne d' Arc mmmmm. to discuss aa. a. Mussolini ppppp. Napoleon Bonaparte lllll. The best way to distinguish between right and wrong is: bbbbb. to discuss eeeee. For touring India Ans. Indira Gandhi bb. c. Mahatma Gandhi hhhhh. For knowledge z.Adolf Hitler Ans. To whom is this letter addressed? fffff. Lenin ooooo. My Experiments With Truth sssss. d.II 84 . For trade aaaaa. Kamla Nehru iiiii. Letter was not sufficient to convey all his thoughts. b. Jesus Christ kkkkk. The Discovery Of India uuuuu. to give sermons ccccc. Abraham Lincoln qqqqq. Stalin Ans. For knowledge zzzz.Ans. Indira Gandhi ggggg. Indira Gandhi was inspired by the story of: jjjjj. Lenin dd. Jeanne d' Arc cc. a. Who started the Russian Revolution? nnnnn. Why did Hiuen Tsang come to India? xxxx. For adventure yyyy. to argue ddddd. Sarojini Naidu Ans. Geetanjali ttttt.
Nainital ffffff. he sent her invaluable advice and his blessings. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. 1921 cccccc. None of these Ans. c. Through this letter. it is evident that Nehru loved his daughter deeply. Nehru himself wwwww. 1914 Ans. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. Naini prison. Nehru reminded Indira of heroes such as Jeanne d’ Arc. If she ever found herself in doubt. 5. The Discovery Of India ee. ©NIIT Coordinator Guide – Personality Development Programme . Her mother ff. Ans. Instead of the usual material presents. Tihar jail gggggg. On her birthday. c.II 85 . Andaman and Nicobar Islands eeeeee. Nainital 4. Where was Nehru imprisoned? dddddd. Lenin. Sarojini Naidu Ans. she should never do anything in secret as if she had something to fear or hide. and told Indira that she should stay inspired by such people and serve her country. Indira Gandhi was born in the year: zzzzz. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. 1917 bbbbbb. Her mother yyyyy. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. the best friend of his daughter could be: vvvvv.Ans. Bapuji xxxxx. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. and Mahatma Gandhi. Write a paragraph on Nehru's love for his daughter based on this letter Ans. According to Nehru. b. Write a summary of the letter without losing meaning of the text in about 150 words. Like a good father. b. Naini prison. 1923 aaaaaa. 1917 gg. he reaches out to her from the prison through a letter.
6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:
This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.
Coordinator Guide – Personality Development Programme - II 86
Chapter Six Objectives In this chapter, the students have learned to:
Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions
Focus Areas To conduct this session, you can use the following approach:
Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:
Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.
After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"
Coordinator Guide – Personality Development Programme - II 87
Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:
Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility
Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.
2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.
Coordinator Guide – Personality Development Programme - II 88
The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. he went to a different city to board a train. ©NIIT Coordinator Guide – Personality Development Programme . Schwamm decides to board the train to wave at his child. Write a critical appreciation of the short story in about 100 words. not even a single passenger from the train waved back. Is there any message by the author? Ans. Why did the stranger hate children? Did he really hate them? How do you know? Ans. 4. and tries to fight it by going and waving back at Schwamm’s son. Solution to Section 6. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. Just to make his child happy. Ans. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy. The blind man started talking to the girl in a very friendly manner. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. subconsciously knows that his belief is baseless. He loved his child a lot. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after.II 89 . inspite of his past happenings. The moral of this story is that determination is as important as taking the initiative to achieve a goal. 6. What is the central idea of this short story. Comment on Schwamm as a loving father. develops feelings for the little boy and does the same just for the sake of his happiness. Schwamm was a very loving and a kind-hearted father. It tells us how little incidents can make huge changes in our life. Just for his child's sake. The father was keen to make his son happy. 5. who is very sensitive and emotional. boarded the train. However. The girl collected her things. The train halted at Saharanpur. said goodbye and got down at the station. One man. who dislikes children because of his wife’s death. The stranger thought that the kid was the reason for his wife’s death. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. The happiest person at the end of the story is Schwamm’s son. The stranger. The stranger hated children because his wife died while giving birth to their first child. who regains hope and faith in everything because finally a man waves back at him. and waved his hand in response to the small child. The stranger woke up early in the morning.3. The story revolves around a small kid. Ans. it was not true that the stranger did not like small children at all.
When is the school reopening ? 4. Ans. Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme .Solution to Section 6. Ans. The suicide bombers escaped from the police. Did Mary came to school today ? 3. Has Ram paid the telephone bill ? 2. Ans. Ans. 2005.II 90 .5 Convert the following statements into interrogative sentences. 1. The school is reopening on August 1. Ram has not paid the telephone bill. Mary did not come to school today.
Then. you need to: Capture the attention of the audience: Use jokes. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. Writing a content outline before the presentation helps present a structured presentation.II 91 . ©NIIT Coordinator Guide – Personality Development Programme . Explain each point adequately: Any point that may be new to the audience should be adequately explained. nationality. Inform the students about the importance of organizing a presentation. Tell the students to use body language as an additional support. Body In the body. Explain to the students the various methods of delivering a presentation. Tell the students that further analysis of the audience in terms of age. Tell the students to follow the method with which they feel comfortable and confident. brainstorm and collect all the relevant material. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. stories. the students have learned to: Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. you can take the following approach: Explain the various steps that the students should follow to create a successful presentation. Tell the students that analysis must be carried out throughout the presentation. Discuss the structure of a presentation. Each slide should contain a maximum of six points. or questions to capture the attention of the audience. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section. and background knowledge should be made before the presentation. Tell the students that rehearsals must be conducted before delivering the final presentation. which helps in modifying the presentation according to the response of the audience. The content and the style of presentation should match the objectives. The structure of a presentation consists of three parts: Introduction Body Conclusion Introduction In the introduction. Discuss the advantages and disadvantages of the various methods of presentation. Preview key points: The key points of the presentation should be mentioned in the introduction. sex. After the objectives have been clearly established.Chapter Seven Objectives In this chapter. you need to: Limit the content to a few key points: The content of the presentation can be chunked into key points. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. Structure the information properly: The information must have a logical structure and order. quotations. Tell them how visuals can help them in making a presentation successful. the objective of the presentation needs to be clear. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. organize the material around the objectives. They should look confident and establish good eye contact with the audience. Explain to the students the importance of using visuals in a presentation. Explain the importance of body language while delivering a presentation.
Evaluate the presentation on the basis of the following parameters: S.1 4.4 2. This also ensures a quick revision of the content. You might be having complete knowledge of a subject.1 6. Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved.3 2.2 5. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . Ensure that the ideas keep flowing: One key point should lead to another. Ask the students to give a PowerPoint presentation.2 2. Any doubts can be clarified at this time. stress.1 3. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success. A logical flow will also help in easy transition from one topic to another. Encourage questions: Questions should be encouraged at the end of the presentation.5 6 6.5 3 3. Explain to the students that lack of performance does not necessarily mean lack of knowledge. however. No.II 92 . 1 1.2 5 5.1 2.3 5. Conclusion In the conclusion.1 5.4 5. audible voice Used correct pause.1 2 2. you need to: Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear. lack of confidence and presentation skills can result in poor performance.2 4 4.
Prepare for the presentation well in advance. types. charts. graphics. They are attractive to look at and are cost effective. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text. Follow certain guidelines while delivering the presentation. Dress appropriately. ©NIIT Coordinator Guide – Personality Development Programme . They can be used more than once. Use effective strategies to remember the content. Common Visual Aids The commonly used visual aids are: Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors. Markers of different colors can be used on a whiteboard to write or highlight information on the board. Whiteboard: A whiteboard is similar to a blackboard. or additional data. They are cheap and affordable. Use visual aids appropriately. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. transparent plastic.S.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. 7 7. or diagrams that does not fit in the transparency are distributed to the audience as handouts.1 8 8. bullets. font sizes. the presenter can flip back to a previous page and refer to it. and styles in a presentation. Handouts: Data in the form of figures. charts. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. No. Posters: Posters are large sheets of hard paper and can be used to depict pictures. and are made of a thick. At any point of time. the students need to: Structure the content logically.II 93 .
©NIIT Coordinator Guide – Personality Development Programme .II 94 .