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Coordinator Guide – Personality Development Programme - II 1

CH A PT ER - SPEC IF IC IN PU T S: P A R T - I

Chapter One Objectives In this chapter, the students have learned to:

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Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning

Focus Areas To conduct this session, you can take the following approach:

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Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.

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Coordinator Guide – Personality Development Programme - II 2

Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.

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Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.

Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:

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Coordinator Guide – Personality Development Programme - II 3

did not overlap the button. read books. John also mailed Sheila the script for which the audio had to be recorded. He wrote a large volume of code and checked the templates several times for errors. divided the content into lessons. For example. She asked Ashish to install it. John also shared the script with David.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. John listened to the freshly-prepared audio and checked it against the script. who loves working with colors. John asked Monica to modify some pictures. Chris was busy coding for the course. He researched extensively on the Internet. David manually checked all the templates and gave suggestions to improve the usability of the templates. arrows. Sheila needed the audio software to edit the same. created the buttons.II 4 . He also wrote the script for the project. He found a few mismatches and asked Sheila to rectify the errors. John created the course by putting the content in the checked frames. Chris changed the pixel values of the buttons. David gave John ideas to improve the readability of scripts. After the templates were finalized. and then wrote the script. to make it more effective. when displayed. As a result. The team members were assigned different roles and responsibilities. Meanwhile. The project plan was made and shared with all the stakeholders. This project involved developing a course about the basics of HTML. ©NIIT Coordinator Guide – Personality Development Programme . he suggested that the buttons should be placed a bit lower so that the correct answer. John also coordinated with Monicato discuss the various ideas for the kinds of images to include. sidebars. Sheila made several phone calls to voice-over artists and fixed dates with them. Monica. and images for the frames. Only Ashish was authorized to install the audio software. David also suggested John to include some examples in the script. Team members from various departments where part of the project team.

Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. content developers provide technical support to end users. providing in-house software training. websites. or help desk technicians. The network administrator should be accessible at all times to solve problems related to networks. These programs specify instructions for computers to perform various functions. The system analyst helps the organization get the maximum benefit from its investment in equipment. Some of the other responsibilities include leading projects. and the customers.  ©NIIT Coordinator Guide – Personality Development Programme . In addition. and Corel Draw. personnel. and maintaining detailed instructions. testing. or sound effects. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. Sound engineers: A sound engineer mixes and synchronizes music. A computer programmer may be required to use various computer languages. Some of the common responsibilities include installing and maintaining software. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. analyzing source systems and business requirements. and working as client support representatives. ask the students to identify the roles involved. Web banners. ISV partners. Illustrator. which are called programs. voices. and other requirements for Web-related products. Web designers: A Web designer designs Web pages. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. interfaces for intranets. Content developers: A content developer is responsible for writing and modifying programs. the system administrator may also be responsible for providing training on support skills to the IT personnel. identifying business rules. graphics. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization:           Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. Web designers use software such as Photoshop. Network Administrator: A network administrator manages the network of the organization. The content developer may design applications for various technical and commercial users. presales and services organizations. customer service engineers. Programmers: A programmer is responsible for writing. In some companies. and business processes. creating logical and physical data models. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs.II 5 . Fireworks. System administrators: A system administrator manages the hardware of computers and networks in a company.Based on the given case study.

Short-term professional goals refer to the goals to be achieved within two to three years. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements. Don is an avid sports person and has represented his college cricket team at the university level. While working at Smart Developers. If you have responded with a 'No' to most of these elements. Prepare a brief self-portrait of yourself for a professional career. 2. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. Ans. He is very innovative and takes initiative in all the functions related to his field. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. he won the first prize in technical writing. He offers his support and advice when required. He constantly evaluates his surroundings and analyzes situations. However. and is currently working as a software developer at Technology Systems.Solutions to Chapter One Questions 1. he is not confident about his communication skills and is not comfortable doing sales. He has also worked at Smart Developers as a technical writer for one year. ©NIIT Coordinator Guide – Personality Development Programme .Tech. your professional satisfaction level is low and you should look forward to improving your job conditions. Ans. Write about your short-term and long-term professional goals. Don is also good at supervising tasks because he has excellent monitoring skills.II 6 . He regularly organizes technical fests and seminars.

Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list. which achievement has given you immense satisfaction? What.Long-term professional goals refer to the goals to be achieved after at least five years. 3. These goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain. Ans. which job or position would you like to attain? In your past. according to you. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3. 2.No. Prepare a self-improvement plan for the next five years. as shown: S.):          Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4. 1. List your weaknesses. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme . Ans. To prepare a self-improvement plan. Select your strengths from the following list (This is not an exhaustive list.):           Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5. create a table with three columns.II 7 . Long-term goals are derived from the vision of the person. Ans. List your strengths. what do you want most from your job? If you were granted a wish.

12. 2. 4. Ans. She always strives to improve. She works hard and is known as a motivating team player. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. He should always work towards building healthy professional and personal relationships. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. She gets inspired by reading 'The Alchemist'. 6. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. describe yourself as well as your prospective life partner. 17. 9. List the minimum standard of performance that your prospective spouse should achieve. she accepts it gracefully and works towards removing her weaknesses.S. 4. He should aim for a peaceful and prosperous life. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. She works as a manager in an organization. He should have good leadership qualities. However. prepare a portrait. He should be an avid reader and should constantly update himself with new technologies. 7.II 8 . List negative personality traits that you don't want your spouse to have. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. 18. 10. she tends to ignore her health care routine and this results in fatigue and depression. 3. A sample portrait is given below: Donna Bard is a kind hearted and honest girl. he should enjoy participating in sports activities. He should preferably be an M. Similarly.Tech. 13. 5. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions. You can create your personal word portrait by answering the following questions: 1. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. 8.No. 5. 19. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. She is disciplined and loyal towards her work. 14. 20. He should always exude high energy levels. Besides working hard. which talks about pursuing one’s dreams. What type of people irritate you? List the moral values that you abide by. and should have strong management skills. you can create a word portrait of your prospective life partner by answering the following questions: 11. If any feedback for improvement is given to her. 16. If you are single. 15. ©NIIT Coordinator Guide – Personality Development Programme .

and special achievements as mentioned in their bio-data. Tell the students that before they apply for any job. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. you can take the following approach:       Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview. Tell the students that it helps to know the various characteristics of interviewers. values. Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. ©NIIT Coordinator Guide – Personality Development Programme . Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance.II 9 . To prepare students for the interview. Ask the students to make a list of all the educational qualifications. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. This exercise will help the students assess their personality. After this exercise. it is very important for them to analyze the job opportunity. trainings taken. This information is provided for you in the additional inputs section. which is common in all the organizations. it is necessary to analyze the job opportunity and ensure that it matches their expectations. the students have learned to:       Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. and abilities.Chapter Two Objectives In this chapter. projects. Tell the students that to target a suitable job. you can tell the students about the different types of interviews that are conducted. Give the students a list of desirable qualities that organizations look for. At this point. as given in the additional inputs section. skills. The bio-data is the most important document in the interview. To do this analysis. start with discussing the screening and selection procedure. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic.

Then. attentive eye contact. Remuneration/perks 14. After all the students have selected at least one job opportunity. Number of employees 5. Competitors 8. Type of work 12. Any news-making issue in the past 9. Position offered 10. Background of the company 2. students who have been able to tap the job opportunity of their choice will be happy with the outcome. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. Agreement contract/service bond 15. Give a formal smile. and discuss the same with their friends. Annual turnover 4. Qualities required 13. Products and services 3. Others may find that the job opportunity does not seem to match their expectations. Instruct the students to draw a table with two columns. Tips on Body language During an interview. ©NIIT Coordinator Guide – Personality Development Programme . Future plans of the company 7. as shown: Expected Factors 1. Job safety 11. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. Relax! Don't rush through the interview. Sit straight and alert. ask them to select the job opportunity they think will match their expectations. Keep your hands on your lap. ask them to refer to the company's website and brochures to gather more information. Ask such students to select another job opportunity article and repeat the exercise. look at their self assessment and career planning analysis. Then. Maintain regular. At the end of this exercise. tell them to fill in the information in front of the respective factor in the table.II 10 . Give students time to research all information.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. always remember to:        Shake hands firmly with the interviewer. ask them to assess it keeping in mind the 15 factors given to them. Mirror the interviewer's techniques. Location 6.

Could involve walk-in interviews. Involves questions that are often framed beforehand. Is cost-efficient and less time-consuming. Is conducted over the phone. Has a set of fixed questions for all interviewees. managers. a video camera. Has personnel representatives. Is usually conducted by the government or large organizations. Provides an interviewee several chances to present his/her abilities and skill set. Is conducted by companies at the campuses of various colleges and universities. Has a fixed evaluation scheme to assess the interviewees. and special software. Involves questions that are asked on the area or field each interviewer represents. Is a convenient and speedy method of recruitment. Is usually used to screen interviewees. Involves presentations by companies who want to recruit the students. Is usually used to screen interviewees. Is an interview between one interviewee and a panel of two or more interviewers. May be scheduled or unscheduled. Usually involves each interviewer targeting a particular aspect of the interviewee's skills. May be conducted for candidates residing in a different country or at distant locations. and occasionally.II 11 . Requires participants to appear for selection tests. a psychologist in the interviewer panel.Types of Interviews Different types of interviews are used in different situations. an on-the-job specialist. Can be held for all posts and for all levels. and the cost that the organization wants to incur on the interview process. Is conducted over the phone line by using a microphone. Can serve as a platform to check validity of information in the resume. Involves direct assessment of the interviewee by the interviewer. Features a selection process that is based on the collective input of several people. A board interview: • • • • • •  A rotational interview: • • •  A walk-in interview: • •  A phone interview: • • • • •  A video interview: • • •  A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme . depending on the factors such as the job profile. The number of interviewers may vary. Is an interview of a candidate by different interviewers separately. the time available. The various types of interviews are:  A one-on-one interview: • • • •  Is an interview between the interviewee and one interviewer.

Age 4. Ans.3092391 7. Name 3. 2. Marital status 11.Tech % Marks Class 1. Faridabad (HR) 5. Give a consistent and symmetrical look. Name of the post 2. Occupation 10. Passed AISSCE AISSE B.A. 81. Father's name 9.M. Telephone numbers : 0129 . Here is a sample bio-data: Bio-Data 1. Use terms and phrases relevant to the industry. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam. Surya Apartments.2 65. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A.V. Address . Surya Apartments. 3.V. 21-D.1981. Faridabad D. No. Prepare a good bio-data of yourself. 14. College Ambala. E-mail ID 8. Faridabad M.24 First First First ©NIIT Coordinator Guide – Personality Development Programme . Academic qualifications Sl. The following guidelines needs to be followed while designing a bio-data:       Avoid spelling and typing errors.permanent : 410.II 12 . Period From to : raovinay10@yahoo. 21-D.S. Faridabad (HR) 6.in : Mr. Limit the bio-data to two pages.66 78. Add a cover letter or note mentioning the code number and other details specified in the advertisement. D. Date of birth.Solutions to Chapter Two Questions 1. Address . Use simple and concise sentences.present : Software Engineer : Vinay Yadav : 10. 24 : 410.co.Engg.10.

Personal attainments/distinctions : Organized technical fests and seminars. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds:    Preliminary written tests: This includes IQ tests. and always mention if you have contributed to the advancement of any application during your training session. Briefly write out a preparation plan for an interview for a software engineer's post. Here is a plan to prepare for an interview for a software engineer's post: 1. Extra-curricular activities : Played cricket at the university level. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. C++.II 13 . Prepare a brief description of your favorite subject or topic. 2. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. Group discussions: In the group discussion round. Personal interview: To prepare for a personal interview round. Project work preparation: Most organizations focus on project work because it reflects your own work. Won the first prize in technical writing. and System Analysis and Design (SAD). You can prepare for the preliminary written tests by using books that contain sample tests. such as RDBMS and Operating Systems. and technical knowledge tests.000/. such as writing a technical paper or participating in seminars and technical competitions. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. The topics can range from current events to technical topics. 14. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work. list down your learnings. Ans. 20.12.pm Rs. : Available on request. logical reasoning tests. such as ‘Role of JAVA in the Internet’. and an answer as to why you chose this topic. and discuss them during your interview. You can practice group discussions with your friends and improve upon your communication skills. Date Signature 2. In addition. Professional skills 16. 15. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’. No. language tests. Work experience: Sl. aptitude tests. ©NIIT Coordinator Guide – Personality Development Programme . Oracle. organizations ask candidates to discuss a specific topic among themselves. 10. such as:  Why did you choose this particular project?  What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone.000/-pm 13. References : C. Special attainments: List down all your special achievements.

developing. Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C. Ans. The qualifications and skills that will help you get selected for a job are:  Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics. Prepare a list of your strengths and weaknesses. Principal accomplishments : Modeling.II 14 . Ans. A software professional may possess any of the following traits:                      Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . C++. Chemistry. Oracle. and System Analysis and Design (SAD) • 4. Leadership quality : Handling different projects related to software systems.3.Tech  Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system. List your qualifications and skills that will help you get selected for a job. and maintaining the software system. Maths College: B.

Assume that Vinay possesses the following qualities:   Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics. Ans. 6. Chemistry. Handling a team of seven software professionals. Oracle. Vinay plans to become a project manager in the next two to three years.Tech. Maths : B. Responsible for making high-quality software systems. Vinay has identified a goal for his professional life. Ans.Tech : 1 year of experience as a technical writer. Because he has a strong technical experience and good interpersonal skills. I am a person with a high degree of integrity and team spirit. and maintaining the software system. and I am aspiring to do an M.5. giving comprehensive information about yourself within two minutes. and System Analysis and Design (SAD). I have done B. I believe strongly in values like honesty and hard work. Based on the above-mentioned qualities. Engineering College. Identify an appropriate career goal for yourself by matching your qualities to the job. Ambala. 3 years of experience as a S/W developer. : Modeling. ©NIIT Coordinator Guide – Personality Development Programme .Tech. : Managing different projects related to software systems.M. I have been brought up in a atmosphere where discipline and respect for elders is a way of life. Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills  Skills related to job : C. C++. My name is Vinay Yadav and I am a software developer with Technologies System. : Designing a software system and writing code for different modules of the software system. from M.II 15 . Introduce yourself. developing.   Interpersonal skills : Ability to analyze situations.

Before the students give a mock interview. such as by giving mock interviews. ask them to get the summarized results of their self assessment and career planning analysis with them. and they should learn from such experiences. the students have learned to:    Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview.II 16 . and the various interpersonal and job-related skills mentioned in the bio-data. The questions can be related to their educational qualifications. Explain to the students that failure in an interview should not dampen their spirits. you can take the following approach:   Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview. and they may not have answers to all the questions. they can answer all the questions and can overcome any obstacle. They will feel light and enthusiastic. it will help divert their minds away from the stress and nervousness. ©NIIT Coordinator Guide – Personality Development Programme . They also have their own set of strengths and weaknesses. In addition. if they interact with the fellow candidates. ask the students to practice mock interviews with their friends. professional experiences.   Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds. Explain to the students that the other candidates appearing for the interview are also like them.Chapter Three Objectives In this chapter. Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. Explain to the students that if they are well prepared. Discuss the ways by which the students can release stress. They should follow a philosophical approach and start thinking of the next job opportunity. Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview.

Promptness while answering 34. Clarity of answers 31. His/her resume 22. Clarity of introduction 13.II 17 . The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4. His/her listening skills 40. Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme .The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. 7. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1. Ability to use suitable closings 37. 10. His/her posture 16. His/her dress 19. Confidence level 28. Eye contact level 25.

consider the following questions: 21. The ratings vary from 4. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. I feel anxious about undertaking new endeavors.No. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. 24. as shown: Personal Stress Index S. I am extremely impatient and get easily frustrated.After the mock interviews. ask the students if they are feeling more comfortable facing the interviewer. Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. Give the students some statements that convey the behavior pattern of a person in a given condition. they need to rate each statement from 0 to 4. ©NIIT Coordinator Guide – Personality Development Programme . 22. 23. Tell the students that they can rate each statement by entering the number in the respective rating column. they will be judged on the points given above. 26. The body language of the students will tell the interview committee about their nature and motivation level. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. Tell the students that besides knowing about the possible questions that can be asked during the interview. and failures. Accordingly. I blame myself for my mistakes. to be used if the students absolutely identify with the corresponding statement. defeats. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. I feel a compulsive need to prove my worth. to 0. Ask the students to create a table with seven columns. I wish for immediate appreciation and recognition. I find my life unfulfilling and meaningless. 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. they should also know about the questions that the interview committee may consider. 25. This will help them assess their actual stress level. I am very critical of any displeasing behavior around me. the interview committee will be able to determine if the candidates can work cordially. For example. I feel insecure and anxious about my future. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process.II 18 . Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. I am apprehensive in handling responsibility. to be used if the students strongly disagree with the statement. Tell the students that by judging their team building and coordinating skills.

and a PSI between 20 and 40 indicates that the students need to be counseled. A PSI between 10 and 20 indicates a favorable level.After the students have completed grading the statements. A PSI of 5 or less indicates an exceptionally low level of stress.II 19 . ©NIIT Coordinator Guide – Personality Development Programme . ask them to add the ratings given to the 10 statements. Keep the scores of the students confidential and create an appropriate action plan for each student.

the students have learned to:   Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. Do not make unsolicited comments and avoid politically incorrect language and humor. Explain to the students the positive effects of being enthusiastic. such as the restroom. This is because a favorable first impression can lead to several good opportunities. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . They should attain the knowledge regarding performance evaluation and about the various projects in the organization. On the first day at work:        Be punctual and report on time. Be careful about what you say. general practices. rules. you can take the following approach:      Initiate a classroom session by discussing with the students how they should spend their first day in office. Familiarize yourself with the new surroundings. They should be extra careful when interacting with others and handling a new project. the canteen. Familiarize yourself with the people who are introduced to you. In addition. After they have completed the assignment. they need to follow the hierarchy protocol. Explore the building and find out the location of various departments and facilities. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. Introduce yourself and engage in conversation with them. Use formal language. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. Provide them with the tips given in the Additional Inputs section. and regulations of the organization should be kept reserved for a proper opportunity. For this. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. Look confident and feel comfortable. they will be able to get along with their colleagues easily.Chapter Four Objectives In this chapter. If they are full of enthusiasm. Arrive at the assigned time and report to the concerned person. such as: S. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. Explain to the students the importance of giving their best in the first assignment. Such suggestions should be given only after prior consultation with seniors and colleagues. Do not hesitate to ask questions. this attitude gets rubbed off on their colleagues. Feel secure and positive. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. and the coffee machine. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. discuss with them the evaluation process and then disclose the name of the best student. Observe the students while they work on their respective assignments. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). Warn the students that the inputs or suggestions for the values. Overachieving the Targets Tell the students that they will be observed closely the first few days. Instruct the students that they should not hesitate to give inputs regarding the existing projects. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. Ask if there is an official manual that provides such details. Wear a smile. However. This will give them an impressive start and enable them to rise faster in their careers. They should try to know more about the parameters to evaluate performance and behavior. Clarify any doubts and seek information from your new colleagues or the HR personnel. and protocol. There is usually not much work to be done on the very first day.No. give the students an assignment and ask them to complete it in a particular time.II 20 . it always helps if they know what to expect throughout the day and how to conduct themselves. Find out about the organization's rules and regulations.

the client perceives the organization to be reliable and ready for tough assignments. In addition. If the employees are enthusiastic. Therefore. Recognize all of your accomplishments and make a list of them. In addition. give them the list of tips that will help them overcome their problem.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. Always try to help others. Pamper yourself. These things need not necessarily be related to your job. Believe in prayers. tell the students that it is not enough to simply achieve the targets. Exhibit what you do best and teach it to others. If they feel low. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements:      Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . team participation. If they wish to secure a rating of five. This is because the lack of confidence in one area influences the other area. Accept feedback with a positive attitude. Tell them that the tips apply to all situations. Keep learning new things to boost your confidence. new employees should strike a good rapport with their seniors and team members. Tell them that the situations can be personal or professional. they should not concentrate on only achieving the explicit targets.II 21 . The list of statements is as follows:               Get your priorities straight. List out your short-term and long-term goals in your professional life. Solutions to Chapter Four Questions 1. Ans. Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. and extra efforts also affect their rating. Enthusiastic Team Player To create a good impression in an organization. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. Stay healthy and fit. Do not underestimate yourself. they should try to overachieve the targets and improve upon their past performances. they should simply find clues to their problems with the help of these tips. they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. Think positive and talk positive. Explain to the students that their behavior. It affects your personal and professional life. Ask the students to list down situations where they may not feel confident. Presence of team spirit will enable them to accomplish their project and organizational goals. Short-term professional goals refer to the goals to be achieved within a span of two to three years. Make a list of your qualities. After they have written the situations. Do not take feedback on your projects personally. Appreciate your qualities and be proud of them.

If you have responded with a 'Yes' to most of these elements. your professional satisfaction level is low and you should look forward to improving your job conditions.II 22 . which job or position would you like to attain? In your past. After you have identified your short-term and long-term goals. Long-term goals are derived from the vision of the person. you are satisfied with your current position and you should look forward to achieve your long-term professional goals. You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . Ans. Prepare an action plan to achieve your goals. according to you. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. which achievement has given you immense satisfaction? What. what do you want most from your job? If you were granted a wish. Long-term professional goals refer to the goals to be achieved after at least five years. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2. make an action plan to achieve these goals. If you have responded with a ‘No’ to most of these elements. Long-term goals can be determined by answering the following questions:           Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain.

' The list can be as follows: 27. Always appear enthusiastic and full of confidence. Discuss your goals with your family and seek their support. 40. Start making your list of accomplishments and start working on the list of shortcomings. 35. study with a friend who is doing the same course. Acquire a Master's degree in Technology. 30. course. Continuous process. 34. Start handling two teams simultaneously. make a list of things to be done to reach that level. Take the long pending leaves and get yourself enrolled for the M. 29. The time span can be mentioned as follows: 32. 3. You can use the following strategy to make a good first impression:       Utilize your first day in office in getting familiar with your colleagues and the office environment. Take your first assignment very seriously and deliver your best. make a plan to remove them and start working as per the plan. Remain in the current office for the next three to four years. Make efforts to get noticed in your team. Now. Now. Write the respective deadlines in the column 'When I plan to do'. Ask your team members and seniors about the performance evaluation procedure. Heavy competition. After you have identified the obstacles. Learn about the new technologies. This will help you continuously assess your performance status. If you are not comfortable about a specific aspect about the organization. Family planning to relocate.II 23 . Lack of time to enroll for the course and to study. Take extra measures to perform better in your first assignment because it will help form a favorable first impression. allocate a deadline for each activity. 41. Always support your team members and cooperate with them. list the possible obstacles against each point. Build a bond of trust and understanding with your team members. 39. if you have joined an organization as a software developer want to become a project manager. Ask your project manager to give you a chance to work in projects that involve new technologies. Be ready to take on new challenges. Write this list in the column 'How I plan to do. Good leadership qualities to be identified. 43. raise the issue in an appropriate manner. 33. In the next three years. Working on similar types of project again and again. 31. 44. ©NIIT Coordinator Guide – Personality Development Programme . Ans. You can plan to remove your respective obstacles as follows: 42. In the next two years. 45. Acquire a position of a senior software engineer or a team leader. write that it in the column 'What I plan to do. 36. Represent yourself as an enthusiastic and confident person. Try to collect all the information related to your organization and understand the atmosphere of the organization. 28.For example. Time span already given. In the next three years. This will lead you and your team towards success. This will reflect on your work and people will want you to work with them.' Then. 38.Tech. If possible. Make efforts to get noticed by always appearing confident and enthusiastic. The list of obstacles can be as follows: 37. Always be ready for any opportunity and make sure to give your best performance. 46. Plan out a strategy to make a good impression on your first job. Devote two to three hours in a week for studying.

Adherence to commitments always boosts confidence. important work. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. They will stay active and full of energy throughout the day. If a deadline has not been given for an assignment. In addition. Urgent work needs immediate attention and provides less time for execution. lack of time can result in poor performance. it is important to manage the various tasks and complete them within the specified time. urgent. Tell the students that planning should immediately be followed by implementation. or not urgent. the students have learned to:      Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. This can cause self doubt and depression.Chapter Five Objectives In this chapter. ask them if they are utilizing all their skills and abilities. It is necessary to think well about yourself if you want others to think well about you. their performance goes down and they feel depressed because they could not complete the important work. Then. In addition. can become urgent after some time. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. Again. This will help them be enthusiastic and increase their confidence level. Inform the students that they should not keep unrealistic targets because it might result in setbacks. Explain the difference between important and urgent work. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. They should be practical and reasonable while planning their work. they should set their own deadline and work towards achieving it. Urgent work need not be important. After they have made the list. Therefore. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . but need to be performed in the future. Any delay will result in loss of energy and enthusiasm. advertising this belief will help in creating a positive environment around you. even after investing all their energy. This will enable them and their team to enjoy their accomplishments. Therefore. you can take the following approach:        Initiate a classroom session by asking the students to list their skills and capabilities. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. You may have complete knowledge of a task. Ask the students to list all the important tasks that they need to do on a daily or weekly basis. a person should categorize it as important. To manage a task. thereby ignoring the important ones. students should prioritize their tasks. On the other hand. As a result. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. if not managed properly. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. Tell the students that they should always fulfill their commitments.II 24 . Now. not important. one should take care to complete all urgent work on time. Tell the students to keep the final list with them for future reference. Explain to the students that being physically fit will help them maintain good health and perform optimally. ask them to prioritize in order of execution. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. however. ask them to list other tasks that might not be important. To accomplish their tasks efficiently.

and physical fitness should also be recognized. Tell the students that they can take care of themselves if they follow these health tips. However. He sets realistic goals. Many people tend to ignore these factors. John makes commitments and works sincerely towards meeting the deadlines. factors such as enthusiasm. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. Perform small exercises. ask the students to list the various physical problems they face while working. This beauty can be the nature or some good work going on in your neighborhood. and consult a dietician for further guidance. 2. Besides being assessed on your educational and professional standards by others. It also enables you to relax your nerves. The result will be surprising because most of the students will realize that they have not gone for a health check for years. Now. How do you propose to overcome the deficient potentials? Ans. Solutions to Chapter Five Questions 1. have an organic fruit everyday. Ask the students to describe their health care routine. positive attitude. When we talk about education and profession. Making commitments: After setting the priorities. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so.II 25 . The appreciation and encouragement act as motivators and increase his potential. This will help them accept new challenges and perform better. Tell the students that if they are healthy. Once in a week. most of us tend to ignore the beauty around us. Setting priorities with practical approach: John sets his priorities before starting any work. Admire yourself. Give the students the following list of tips. they will be full of life and vitality. Following is a sample list of qualities possessed by John:    Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. Entertain your spirit. ©NIIT Coordinator Guide – Personality Development Programme . Few get the time to exercise or play a physical sport. After a hard day at work and going through several daily chores. This list will help them remain healthy and active while coping with a busy work schedule:       Take 10 deep breaths. In addition. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. This will help in boosting your confidence on a regular basis. List out your qualities among the potentials given in this module. John needs to work on the following aspects:  Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. Follow healthy eating habits. Do not skip meals. This process will help them assess their real potential. In addition. Ans. they will be able to manage their responsibilities in the specified time. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. ask them to write the last time they went for a health check. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. assess yourself and list down the good qualities that you possess. This will help you remain organized. This enables him to accomplish the tasks in a proper manner and within the specified time. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. You can do this exercise anywhere and at any time of the day. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. Make a list of all the tasks.

This will help increase his physical fitness. He will ensure that all projects are executed on time.II 26 . he will share the schedule with his team members and his seniors. and follow it regularly. Time gap between planning and execution of project: John tends to delay the execution of planned projects. John can take the following steps to overcome his weaknesses:   He will consult the physical trainer. ©NIIT Coordinator Guide – Personality Development Programme . This results in loss of energy and enthusiasm. set up a fitness routine. To ensure success.

they will not feel frustrated if they cannot complete specific tasks. Every day. such as planning. if any. wherein they can write all the tasks to be done and allocate time based on the nature of the work. Then. At the end of the day. After discussing the two different personalities. His colleagues flock to his workstation because it is a good place to hang out. Tell the students that they can follow several tips to manage their time better. avoid delaying task execution. By doing this exercise regularly. you can take the following approach:      Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. In addition. Ask the students to make a list of tasks that they do in a day. and avoid trying to be perfect in all the tasks undertaken. After reviewing the daily time log for four to five days. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. They should maintain the time log on a daily or weekly basis. Tell the students that they should maintain a time log. If only he could learn how to rule his life instead of allowing other people to rule it. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. He is not climbing up the corporate ladder even after three years in the organization. He would rather suffer himself than let his image suffer. she is completely down-to-earth and unassuming. and pays attention to smallest of details. Work only on those tasks that cannot be delegated. Refer to the Additional Inputs section to get information on the ‘To do’ lists. She helps people around her and nurtures them because she believes in their potential. At the same time. He does not have time to pursue his hobbies and interests because he is in office during most weekends. To create this list. tell the students to adhere to the following guidelines to manage time effectively:      Plan and organize: Take out time for planning and organizing. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. Multitask: Do more than one task at a time. Failing to plan is equivalent to planning to fail. she plans for the known and the unknown. This ensures that you are in a better position to manage the day ahead. Use time sheets: Time sheets can be analyzed to find ways for saving time. You should keep referring to them during the day. which could otherwise throw work out of gear. if you can do so. it is just that he cannot say ‘No'. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. They also help you prioritize tasks. the students have learned to:    Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. and popular person. they will be able to assess whether they have utilized the time well. successful. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. he does not really like doing extra work. ©NIIT Coordinator Guide – Personality Development Programme . and then state the various guidelines that can be followed for effective time management. they can use ‘To do’ lists.II 27 . These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. Maintaining a time log will enable them to assess their pattern and identify their problem areas. you can monitor the amount of time you spend on doing tasks. without becoming distracted.Chapter Six Objectives In this chapter. You can ask the students to use the format for time sheets given in the additional inputs section. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. However. committed. and taking sufficient breaks when performing a lengthy task. ask them to prioritize the tasks and allocate a time period for each task. Ms Balanced is a smart. they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. By listing the activities performed in a day and the time spent on each activity. Delegate work to others: Identify tasks that can be delegated. He diligently responds to all the forwarded mails from friends and colleagues. prioritizing.

Update the list constantly. There are two types of 'To Do' lists:         Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do.II 28 . assign some time for interruptions. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. Prioritize all your tasks. you do not feel stressed. and friends: Time management helps you restore the balance between work and leisure hours. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. ©NIIT Coordinator Guide – Personality Development Programme . Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. Allocate time for pending tasks.   Conquer procrastination: To avoid procrastination. Plan for tasks that have deadlines. 'To Do' lists and time sheets are the tools that you use to manage time. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. Do not plan for 100 percent of your time. Handle interruptions well: When planning your activities. Deadlines being met consistently: By prioritizing tasks and organizing schedules. Always plan for less than 100 percent of your time. More time for family. divide a task into a number of smaller tasks and start doing them one by one. hobbies. Tell the students that effective time management results in:      Ability to control one's activities: Effective time management helps you prioritize and organize your activities. This puts you in control. you can make sure that deadlines are met regularly. Therefore.

Analyze whether your time is being spent usefully. It helps you track your time and analyze whether you are spending your time productively. 2.II 29 . Use a time sheet to track your time. 3. List your activities for a week or a fortnight. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme . To use a time sheet effectively: 1. and use a 'To Do' list to plan your activities.You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day.

They should enjoy this activity. Ask students to think of ways to save time and still complete all the tasks for a specific day. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. the time management schedule also gets altered. they can watch movies on TV while performing household chores. During the weekend. one should make a mental note of the change and try to manage the schedule accordingly. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. they can make phone calls while watching television. These new ideas can help them manage time better and improve their performance. ©NIIT Coordinator Guide – Personality Development Programme . and they can even pay off their bills online while listening to their favorite music. As the changes occur in one's personal and professional lives. There can be many more ideas based on the number and types of tasks listed by the students. Suggest to the students that the continuous time management process should not tire them. they can make a list of points to be discussed in a specific meeting. Now.II 30 . Tell them that they can refer to their personal time management survey form. While traveling for office. With every change in the daily routine. they should think of innovative ideas to manage time.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. It is a continuous process. The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also. based on their lifestyle and comfort level. Tell the students that. For example. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time.

or 'Not attended to. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time. create a table comprising four columns. therefore. Prepare a time log by listing the tasks to be done in a day. Ans. 'Incomplete'. 6. 5. In addition. Started to initiate a fun activity at work. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. specify the result as 'Completed'. not all the colleagues were interested in continuing with it on the same day. The meeting had to be postponed for another hour. had to work upon another task and this activity got postponed for the next day. You can also prepare a time log to manage your weekly or long-term tasks. and the third column will contain the time allotted for the corresponding task. The module could have completed in an hour.' A sample time log is shown as follows: S. Prepare a time log for utilizing your time and note down your own reactions to your time management. These activities should be given equal importance. however. 3.II 31 .No. However. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. Based on the result derived. This delayed the subsequent tasks. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. Skipped lunch for this reason. the second column will specify the task. ©NIIT Coordinator Guide – Personality Development Programme .Solutions to Chapter Six Questions 1. Worked on the reports and cancelled going to the gym. In the fourth column. 4. 1. This resulted in delay in planning and executing the meeting. it took two hours. This delayed the rest of the activities. 2. The first column will contain the serial number. To create a time log. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored.

to be followed daily for 4 weeks. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues. is as follows: Time 9.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1. both planned and unplanned. is as follows: Time 9.00 10. I plan to do the following:    I will have a practical approach towards work and will try to strive for excellence rather than perfection.30 3. Ans.30 A time commitment plan for Module 2 of the first semester of MCA.30 11.00 to 10.30 to 5. I will involve my team members in my work.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme .30 to 3.00 to 11. This results in too much of work and effort. Here is a sample list of weaknesses related to time management:    I try to do each and every task to perfection.30 to 2. Learning to say 'No' will help me save a lot of time.2.II 32 . to be followed daily for 12 weeks. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues.30 12. Ans. This will help me save time. Identify your weaknesses related to time management and create a plan to overcome it. I will make team targets. irrespective of the requirement. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time.00 to 11.00 11.30 2. I will say 'No' to the tasks that do not contribute to my goals.30 to 1. This unnecessarily delays the things and affects the complete schedule. This will help me achieve the targets on time and will enable others to learn and improve upon their performance. To overcome my weaknesses. Instead of making personal targets.30 to 12.00 to 10.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4. A time commitment plan for Module 1 of the first semester of MCA. 3. This results in an increased amount of work.30 to 4.

30 ©NIIT Coordinator Guide – Personality Development Programme .II 33 .00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.00 to 11.30 to 12.30 to 1.10.30 12.00 to 11.30 11.

you should look at the possible reason and work on it. you should continuously assess your behavior and work on the shortcomings. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. you should reply through your work. Acknowledge the reason: If the reason behind criticism is competition. Giving lame excuses will add up to your negative behavior. Attaining a good personality depends upon various factors. admit it instead of giving excuses. Students can use the following ways to accept feedback and criticism gracefully:         Accept your mistakes: If you have made a mistake. Suggest that they should gain knowledge by reading content related to their field of work. they should observe their surroundings and interact with learned people. you should learn from your mistakes. They should keep themselves updated with their field of work and current affairs. To improve your personality. If the reason behind criticism is jealousy. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. you should not react instantly and reply by using harsh words. However. Concentrate on how to gain from the criticism. You should always learn from your mistakes. ignore it at once and move ahead. If you are calm and composed. Raising your voice. your family and friends can guide you. logical analysis. After you have identified the reason. Do not react instantly: Reacting instantly to criticism will only show your insecurity. you can take the following approach:    Initiate a classroom session by explaining the importance of a good personality. Factors such as courage. gaining knowledge is futile if the students cannot express themselves properly. you are in a better position to assess the situation. If it is a genuine criticism. Irrespective of the kind of feedback. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . It includes various aspects of your lifestyle. you should work upon it and try to improve yourself. The more knowledge they gain. Absorb genuine feedback: If the reason behind criticism is improvement.II 34 . Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. and resorting to emotional outbursts will only aggravate the situation. you should never get defensive. offering arguments. they should work upon improving their verbal and nonverbal communication skills. the students have learned to:     Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. If it is out of jealousy. ignore the criticism. If a person criticizing you is doing it out of habit or frustration. If the criticism is about behavior or habits. For this. For this. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. There are no specific aspects that determine a personality. Make it a learning experience: There is always something to learn from criticism. you should always be ready for feedback and criticism. In addition. instead. you should work upon it. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others.Chapter Seven Objectives In this chapter. you should learn to stay calm and ignore it. discuss it at length and get to know about the reason. Ignore specific feedback: Always identify the source of criticism. Tell the students that their personality grows along with them. and successful experiences can also help in increasing their confidence level. Take corrective action: Instead of getting depressed or developing an inferiority complex. If more than one person is making a similar comment. Provide the students with the list of problems they can face while communicating with others. the better their personality will shape up.

The students can use the following tips to improve upon their nonverbal communication:   Use eye contact when communicating. Based on their reply. The difference between flat and modulated voice is similar to the difference between bland and spicy food. volume. In addition. ask the students to narrate the same in front of the class. and body language.II 35 . A good vocabulary is necessary for effective speaking. a person should be knowledgeable and an effective communicator. Verbal communication is based only on voice. voice modulation. form a list of common problems faced by students. your verbal communication should be consistent with your body language. 55% respectively. Here is a list of some of the problems that the students may have faced when recording their narration:    They were unable to make it sound interesting because they had to express themselves only through voice. Therefore. The use ratio of these three factors in any communication is 7%. ©NIIT Coordinator Guide – Personality Development Programme . Communication depends upon three factors: words. Use hand and face expressions to enhance the expression of what you are talking about. Then. They can narrate or describe an incident. Therefore. they will be able to express the same. and.To have a good personality. the students should think of the scenario they are depicting and should bring emotions in their body. There are two types of communication skills. Here is a list of some of the problems that the students may have faced when narrating their story in the class:   The students were unable to make eye contact with the rest of the class. therefore. tone. ask them to list down the problems they faced in both cases. verbal and nonverbal. The following tips will help the students improve upon their verbal communication skills:    When recording. the students were unable to convey the correct meaning of the story. For this. If they are able to feel the emotions. The students should improve upon their vocabulary and grammar to make a good impact on others. Listeners tend to pay more attention to facial and body expressions. Due to the lack of knowledge of vocabulary and grammar. a person with a positive frame of mind is more comfortable making gestures while communicating. it is necessary to inculcate positive attitude for effective communication. Ask students to record their voice in isolation. Now. If a person wants to convey sincerity in his or her intentions. Verbal communication skills consist of tone. The students were nervous and felt stiffness in their body when facing the class. and language. they were unable to induce the dramatic effects like various emotions and sound effects. nonverbal communication is also an integral part of communication. The students should practice voice modulation to depict the emotions properly. it is necessary for a person to depict his emotions and feelings effectively through his voice. 38%. it is best conveyed through eye contact. The inability to make an eye contact is regarded as a sign of uncertainty. Therefore. you also need to improve upon your nonverbal communication skills. Because some students were not able to modulate their voice.

Wear shoes that match the occasion. Open to criticism: Besides making a list of achievements.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming:         Clean and well-fitted garments: The clothes that one wears to work should be clean. They should not be faded or torn. Then. I will think of new ideas to improve my time management skills. Clarity of thought and vision reflects on your personality and therefore improves it. people should also remember their failures and should learn from their mistakes. Within a month. add a few more qualities that are helpful for total personality development. I will create a time management log and will keep a record of all the tasks to be done along with their time frame. well-fitting shoes. Wear a clean.II 36 . along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. ©NIIT Coordinator Guide – Personality Development Programme . This helps them develop their personality. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. The hairstyle should be neat. they should ensure that it does not chip. I should be updated with the knowledge related to my field. Do not wear sports shoes to the workplace. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. they should neatly trim the same. They should wear minimum jewelry to the workplace. Solutions to Chapter Seven Questions 1. The additional qualities that can help you enhance your personality are:      Enthusiasm: Being enthusiastic accentuates your personality. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. 2. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. they should be of the correct size. Dental hygiene: Brush your teeth regularly. This quality is an aggressive form of being confident and is crucial for having a good personality. Makes colleagues feel comfortable about working with you. Apart from the above nine qualities mentioned on personality development. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. If they sport a moustache or a beard. Hair: Hair should be clean and neatly trimmed. Shows respect for the organization. The various benefits of good personal grooming are:     Helps establish credibility and gain the trust and confidence of peers and supervisors. I can utilize the time spent traveling to and from office for reading. Clothes should not be too loose or tight. Facial hair: Men should be freshly shaved. Use a breath mint if necessary. This will help me assess my time management skills and identify my time wasters. Here is a sample list of shortcomings related to personality:        Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings. Women should file their nails. If they wear nail polish. Beware of food that may leave a bad odor. Ans. Nails: Nails should be clean and clipped. Use a mouthwash. odorless pair of socks that match the color of your shoes. Gives a feeling of self confidence. Ans. Use a deodorant. Body odor: Take a bath daily and look fresh. Ambitious people always stand out to achieve their goals and this quality develops their personality. Avoid heavy make-up and jewelry: Women should never over-do their make-up. This change should reflect in my personality in one or two months. Shoes: Wear comfortable.

I will also learn some exercises to help improve my blood circulation and oxygen circulation. I should be able to see a difference in two or three months.II 37 . I will acquire a health care routine based on my working style and food habits. ©NIIT Coordinator Guide – Personality Development Programme . This routine will help me stay active and lively.

According to this theory. people in search of something always remain active because they are motivated.Chapter Eight Objectives In this chapter. the performance of a person is influenced by various factors. These three behavior styles are present in every human being. they act and react differently to their environment. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. and ability to lead people. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. ©NIIT Coordinator Guide – Personality Development Programme . These styles are Submissive. you can take the following approach:      Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. Aggressive. Understanding these styles will help you decide how to deal with different people. but can affect performance if they are not present. the other person is right and the first person is wrong. Explain Maslow's hierarchy of needs theory. They do not express their views. These problems can fall into three categories: the first person is right and the other is wrong. People having aggressive behavior have little or no concern for other people's ideas. Hygienic factors do not lead to improved performance. company policy. The characteristics of people having aggressive behavior are:   They can be directly or indirectly aggressive. Out of these factors. communication. and working conditions are hygienic factors. nature of work. interesting and challenging work. company policy and administration. Therefore. These facts will help students look at human relations in a better way. each person has one behavior style as the dominant one. such as salary. and opportunities for creative work. People are generally never fully satisfied and no one is perfect. and advancement for growth are motivational factors. Tell the students about Herzberg's motivation-hygiene theory. Tell the students about the model approach that they should follow to resolve problems related to human relations. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. to achieve success in personal and professional lives. However. Some people manage to strike a balance between all the three styles and use these styles according to the situation. If they express their views.II 38 . the students have learned to:     Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. Satisfied and content people become inactive. You can discuss the various behavior styles. and concerns. feelings. while factors such as achievement. However. they should have the knowledge of dealing with people. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management. Tell the students that hygienic factors satisfy the animal needs. All humans are unique and different. recognition. Tell the students that in any kind of job. and motivational factors satisfy the psychological needs. They can become sarcastic. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. motivational factors lead to improved performance. they do it in a cautious and mild manner. Abraham Maslow has explained that a man is never fully satisfied. Tell the students that in order to deal with and manage people. as given in the Additional Inputs section. You can assess a person's personality by determining a person's dominant behavior style. On the other hand. they should know about some fundamental truths related to human relations. The characteristics of people having submissive behavior are:    They do not stand up for themselves. or both the persons are partly right. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. factors such as salary. and Assertive. promotion prospects. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. There are three types of human behavior styles depicted by different people in different conditions and circumstances. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. personality. According to this theory.

At the same time.. They are able to negotiate and compromise. but.. ideas. Would you be upset if we. 6. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S... its all your fault. That's stupid… What can we do to resolve this problem. They are confident and have a positive attitude.   They sometimes adopt a patronizing attitude.No. ideas. It's nothing to do with me. 2. 7. They express their views directly but not at the expense of others. After I finish this work. 9. I will be happy to answer your question. Now. Behavior ©NIIT Coordinator Guide – Personality Development Programme .. They blame others for problems and mistakes. 3. 1. 5. People having assertive behavior express and pursue their own views. I am sorry to take up your time. The characteristics of people having assertive behavior are:      They are honest with themselves and others. They respect the self and others. and feelings. 10.II 39 . I believe that ... Statement Don't ask questions. but. and feelings. what do you think...just do it.. they respect the right of other people to express their views. 8... I would like to. 4. They can get verbally hostile or abusive. It's only my opinion.

Before asking another person to do something. he listens carefully to people.II 40 . he tries to reconcile as soon as possible. a consultant working at Red Sky. It makes the other person feel important. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. He admits mistakes easily and tries not to have an argument to prove his point. John. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. He avoids making personal contacts with colleagues. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. He needs to improve his presentation skills. a consultant at Red Sky Inc. Sam. upright. In any conversation. He appreciates the efforts made by others. He tends to make work-related decisions on his own without discussing it with his team. Ans. This will make them feel special. he is unable to control his anger. List out your good qualities pertaining to Human Engineering. He tries to convince the person working with him that he considers that person honest.. Sometimes. which has already been proved wrong. He should learn to stay calm if things are not happening as per plan. therefore. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively and criticize because these attempts are futile. he has limited knowledge about his colleagues. If he enters in an argument with anyone. he looks from that person's point of view. He tries to be considerate and thoughtful in his behavior. He should try to get to know his colleagues. ©NIIT Coordinator Guide – Personality Development Programme . and this results in dull presentations. needs to work on the following points to improve his skills related to human engineering:     He is unable to put his ideas across in an interesting manner.Solutions to Chapter Eight Questions 1. Ans. 2. and fair. He tries to avoid an argument. He should involve his team members in planning activities because this will give them a sense of belonging.

After three months. Tell the students that their success will always be rated on the basis of the result achieved. Her manager reviewed her work after a week and was impressed. Soon after. During her first project. The manager explained again in detail why the idea was not feasible. They rely on their own abilities and knowledge. Anita’s manager told her that he was very pleased with her work. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. Tell the students that they should have immense willpower and ability to make their own way and walk through it. He explained why it was not feasible. during her appraisal. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. She disagreed with him and started arguing. she had a bitter argument with her team members Grace and Tom. Anita argued that Tom was the one who had not sent the document. it is necessary to accomplish the task in order to be successful. They can improve their general intelligence by improving their vocabulary. Therefore. She went to her manager and told him her idea. the students have learned to:     Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. Tom was taken aback because Anita had never asked him to send the document. Those who have practical knowledge of their area of work enjoy a distinct advantage. Anita kept arguing. she had an idea that contradicted that of her immediate superior. Then. she told her team members about what had happened and spoke of the manager very rudely.Chapter Nine Objectives In this chapter. reading and writing skills. This knowledge is gained through formal education and self education. they should also learn to develop these traits. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. her rating was average. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. the team felt that she was not a team player. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. Anita was deemed the 'Star Performer of the Month'.II 41 . After the meeting. At home and with her friends. Explain to the students that gaining specialized knowledge will help them succeed. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. This general intelligence helps them stand out and make a mark for themselves. Some of these traits are innate but others can be developed with experience. you can take the following approach:      Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. Because of this. Explain to the students that to develop a good personality. He gave her a very positive feedback and showed her work to the Head of Department. good work ethics. However. Tell the students that a true professional should:  Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . She did not tell them the reason why he had not agreed with her idea. she completed her management diploma at a premier management institute and got a job in a top software development company. Anita began spreading rumors about Grace. Explain to the students that they can accomplish their tasks through organizational ability. and diligence. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. and IQ. She studied software engineering at a highly rated engineering institute and won an award for her project. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her.

Bill Gates has all the characteristics of a successful person. He admits mistakes easily and tries not to have an argument to prove his point. Ans. Microsoft Corporation is a leader in software services and solutions. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. Microsoft generated revenues worth US$36. upright. He tends to make work-related decisions on his own without discussing it with his team. employs 55. and is present in 85 countries. which has already been proved wrong. Besides having these qualities. Prepare an action plan for improvement of those qualities. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. This keeps his organization always at the top and in demand. 2. As a result. My role model is Bill Gates.       Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. He started developing computer programs at the age of 13. he listens carefully to people.II 42 . he started a company along with his friend Paul Allen. 3. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. He tries to convince the person working with him that he considers that person to be honest. Microsoft has a strong base of happy and satisfied customers. He possesses strong work ethics and organizational skills. and this results in dull presentations. possesses the following qualities related to human engineering:           He tries to avoid reacting impulsively. He needs to improve upon his way of presentation. he tries to reconcile as soon as possible. He tries not to punish or humiliate a person in order to correct the mistakes made by that person.84 billion for the fiscal year ending June 2004. He never waited for any external help and realized his dreams on his own. Before asking another person to do something. which have made him one of the most successful businesspersons in the world:    Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. He tries to be considerate and thoughtful in his behavior. Ans. ©NIIT Coordinator Guide – Personality Development Programme . It makes the other person feel important. a consultant working at Red Sky. Following is the list of important principles of human engineering that John should work upon:    He is unable to put his ideas across in an interesting manner. Ans. chairman of Microsoft Corporation. In 1975. and fair. he has the following three abilities. Continuous advancement: Gates always aims to introduce innovative products. Identify a successful role model and list two or three additional qualities other than those listed in this module. he is unable to control his anger. He ensures that no chance to appreciate the other person is missed. Today.000 people. He has the natural ability to comprehend difficult concepts and analyze them clearly. He has complete knowledge of his own field and has common sense to make practical judgments. Sometimes. He tries to avoid an argument. John. he looks from that person's point of view. List out some of the important principles of human engineering in which you are good at. If he enters in an argument with anyone. In any conversation. List out some of the important principles of human engineering in which you need improvement.

He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards. He should involve his team members in planning the activities.       He is unable to make hard decisions related to people he works with. He should try to get to know about the people working with him more closely to make them feel special.II 43 . He should learn to calm down if things are not happening his way. This will give them a sense of belonging. As a result. ©NIIT Coordinator Guide – Personality Development Programme . This results in people taking him for granted. He avoids making personal contacts with his colleagues. Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts. he knows little about them.

Tell the students that they should be work well within a team. Tell the students that successful IT professionals should be highly capable in managing human relations. To express these knowledge skills. b. c. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals.II 44 . Answering the following questions will help them identify the reason of conflict and resolve it: a. while other traits can be developed with experience and perseverance. interpersonal skills and abilities. Tell the students that successful IT professionals know how to manage stress. Ask the students to form groups of six members each and perform the following activities:     Forming: In this stage.     Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. Norming: In this stage. To become a responsible and efficient member of a team. A team is a group of people working together towards a common goal. Storming: This is the argumentative phase. should also get along well with their seniors and team members. you can take the following approach:   Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. To be successful. Ask the students in each group to interact with each other to know each other better. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme .Chapter Ten Objectives In this chapter. They should are able to comprehend difficult concepts and analyze them clearly. Explain to the students that successful IT professionals have the ability to learn by themselves. 47. Team spirit can be promoted by sharing experiences and by being flexible. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. Some of these traits are generally innate. the students will be comfortable with each other and with the goal that they have decided upon to work together. an individual should be enthusiastic. IT professionals need to be eternal students and be in constant touch with new updates. Ask students to resolve various issues and concerns pertaining to the team goals among themselves. and interest in extra-curricular activities. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. Performing: In this stage. the students have learned to:      Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. Tell the students that conflicts are bound to arise when individuals work together in a team. besides being proficient in their field. people get to know each other and make impressions. They need to ensure a high team spirit to accomplish their project and organizational goals. and committed. Tell the students that they should possess the knowledge of their field of study. This is because collective effort is a must to ensure organizational success. IT professionals should possess good health and a delightful mind. In order to remain self motivated. Every member is an important part of the team and is responsible for its success. co-operative. It is very important to manage time for meeting deadlines and taking on new assignments. the students will start working together and giving good performance. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. they should also possess good written and verbal communication skills.

Robert gets assistance from these same people . tell the students that to build relationships at work. ©NIIT Coordinator Guide – Personality Development Programme . he forgets to greet them at times. they must:    Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. Tell the students that avoiding such situations is not always helpful. After going through the preceding case study. Samuel decides that he will make an attempt to meet other people as well. being preoccupied with thoughts about work. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. His bright eyes and ready laugh make people want to be around him. extracts the best out of individual talents. Compromising: People with this style participate in a conflict in a reconciling manner. As a result. and leads to creative solutions. Robert is as efficient a worker. He notices that the people he had been greeting are not keen to communicate with him. He always has a cheery look on his face. Such people are aggressive in nature and usually bring out new points related to team activities. Samuel notices Robert making friends with people from different teams and departments. At times. if required Teamwork motivates individuals. they initiate conflicts and try to prove their point of view. Robert becomes popular in his team.Tell the students that people react differently in a conflict. They don't fight over their point of view but try to settle the conflict within themselves. Such people are actively involved in planning activities that can bring the team together. Accommodating: People with this style participate in a conflict but do not get affected by the result. He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . They tend to adapt to the scene that seems to be suitable for the whole team.they explain company policies to him and help him get accustomed to the office environment.II 45 . Samuel is appreciated for being serious about his work from day one. Ask them to learn about the following conflicting styles and select their style:      Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. However. Competing: People with this style actively participate in a conflict. On the other hand. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. He has an intense look on his face at all times because he is always thinking about his work.in the corridor or in the office library.

concern. Clearly established procedures. Leads to creative solutions. Recognition and support for individual differences. Provision for review and feedback on individual as well as team performance.The Difference Between a Group and a Team A group turns into a team when its members begin to have:     Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork:    Motivates individuals. Active contribution by all members. Mutual cooperation and conflict resolution.II 46 . Mutual support. ©NIIT Coordinator Guide – Personality Development Programme . and trust. Do not share information. Give priority to their tasks over the team tasks. Do not listen to others' ideas and opinions. Do not give their opinions. Sound leadership. Offer support and motivation on the basis of personal likes and dislikes. Are not open to giving and receiving feedback. Extracts the best out of the individuals. Recognition and reward for team efforts. Practices Hindering Teamwork A team suffers when its members:        Blame each other for failures. Practices Aiding Teamwork Good teamwork requires:          Agreed-upon goals and clear objectives.

Avoid making any interruptions. confidence. Also. In addition.SPEC IF IC IN PU T S: P A R T . The client is very upset because the work does not match the requirements at all. Jack presents the first version to the client. he makes all the preparations for the meeting. and they work hard for two weeks. Ask them to read books. Give the students an exercise on passage reading so that they can work on their reading habits. Give the students a list of words and ask them to frame sentences by using those words in different contexts. This will help them in improving their communication skills and vocabulary. Listen actively. newspapers. . Identify key points. Before the meeting. Then. ask them to write on any topic of their choice. Familiarity with a specific language might not be enough. Take notes. the client is worried that the deadline cannot be met.CH A PT ER . Ask the students of possible reasons why Jack and his team blundered. tell them to present their views on the topic. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. it is the first step toward comprehension. instruct the students to take notes while watching television. After two weeks. it involves interpreting and understanding. ©NIIT Coordinator Guide – Personality Development Programme . Tell the students that listening carefully is one of the most important aspects of communication. Almost three quarters of the communication process involves listening.II Chapter One Objectives In this chapter. This will help them build up their confidence. To improve their listening skills. Instruct the students to create their own personality portrait. Make sure that the students maintain a list of the new words they come across each day. This exercise can help in building a strong vocabulary.II 47 . Listening is not the same as hearing. you can:       Introduce the topic by explaining the importance of communication skills in the modern world. The client feels that Jack is the right person to handle the project. It will also prepare the students to participate in group discussions and interviews. The client is pleased to meet Jack because he appears to be enthusiastic. The project had to be completed within a month. and logical thinking are equally important in ensuring effective communication. To improve their listening skills. Ask questions and paraphrase. and interested. Jack briefs his team. they will have more opportunities to succeed in life. The client wants Jack to create an IT training course for office executives. the students have learned to:   Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. Explain that factors such as courage. Carry forward the discussion stating that:          Listening is the most powerful tool of communication. Now. tell them that possessing effective communication skills is a prerequisite for personality development. listening to the radio or lectures. bright. because writing is also important along with speaking and listening. ask the students to: Control external and internal distractions. the training course looks more appropriate for undergraduates instead of office executives. and magazines. Tell the students that if they have good communication skills. He also reads extensively about similar projects and talks to his seniors about the client's previous projects.

Time for returning the call.   Be unprejudiced. Telephone Manners While speaking on the phone. professional. and messages are taken when you receive a call for another person. take care of how you sound. Details of the caller. An effective message includes:        Date and time of the call. if any. Clarity: Express your words clearly. Exchange information: Ask for and supply relevant facts and information to the caller. rude. So. Identify the caller: Ask for the name of the caller. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. Details of the person who received the call. There are certain desirable procedures and protocols for using the telephone. helpful. Ask questions from self. understanding. Composure: Remain calm while handling aggressive. ©NIIT Coordinator Guide – Personality Development Programme . Attitude: Be courteous. or agitated callers. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. Requirements for future action. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. Body language: Smile before making a call. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. Contact number of the caller. Purpose of the call. Sit straight and breathe deeply. This attitude is reflected in your voice.II 48 . Language: Use simple and straightforward language. Watch for nonverbal cues. End the call: Summarize the conversation and end the call on a pleasant note. and friendly. Receiving a Call There are five main steps in the process of receiving a call:      Greet the caller: Greet the caller and introduce yourself. you need to consider the following elements:         Voice: Your voice reflects your mood and state of mind. Speed: Speak slowly.

Solutions to Chapter One Questions Solutions to Check your Progress 1 1. ©NIIT Coordinator Guide – Personality Development Programme . a person can have good language skills but may not be able to express his views to a group of people. Language skills denote the person's subjective knowledge. while listening to the radio. Give any three reasons why it is important to improve communication skills? Ans. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. A person should be quick in reasoning and thinking. general awareness. How can communication skills be improved? Ans. This will make you more confident and comfortable with spoken language. students prefer teachers who are jovial and lively. The best way to improve vocabulary is to learn new words in different contexts.        Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability.II 49 . whereas communication skills involve the presentation of the subjective knowledge to the outside world. Logical thought process: Good communication also includes a logical thought process activity. Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge. Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. Both set of skills are required. For example. The three reasons are:    Communication skills are required to express our views to others. Communication can be improved by practicing certain activities on a daily basis. For example. Communication skills are necessary for a person to express his or her views in any situation. For example. The difference between language skills and communication skills lies in the presentation of your ideas. you can concentrate on the words being pronounced by the newsreader. What is the difference between language skills and communication skills? Ans. Presence of mind helps a person think in a logical manner. The following activities can help a person improve his or her communication skills. This adds value to the communication skills. and the vocabulary. One can acquire communication skills only by practice. If you want to pursue higher studies. 2. you need to participate in group discussions and personal interviews after you clear the entrance exam. Solutions to Check your Progress 2 1. It is necessary to speak in a variety of situations. Developing a sense of humor: Sense of humor is another aspect that helps the communication process. Listening to news on the radio: Listening is the best way to improve the communication skills.

A state where things are of equal weight or force. A failure to work or be successful. There are still balance payments due on him. To follow someone or something. issue. Sentence: Breakdown Meaning: 1. Sentence: The car was pursued by helicopters. for example) Sentence: Conflict Meaning: 1. A subject or problem that people are thinking and talking about. He is pursuing MCA from a recognized university. Meaning: 2. and breakdown. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . Solutions to Section 1.5 Passage 1 48. Meaning: 2. Communication skills are the skills that enable a person to convey information so that it is received and understood well. conflict. Meaning: 2. issues. time. Write two sentences by using each of the following words in two different meanings: balance. Sentence: My car had a breakdown in the middle of the road. so that a situation is successful. An active disagreement between people with opposing opinions or principles. hardly ever d. An incompatibility of dates or events. To give several things equal amounts of information. Meaning: 2. pursue. To be engaged in (a vocation or hobby. at all times c. To give something to someone. Sentence: The rate of muscle protein breakdown was assessed. Balance Meaning: 1.that's just a side issue. Can communication skills be developed by reading books on 'communication skills'? Why? Ans. Ans. What are communication skills? Ans. Solutions to Check your Progress 3 1. All oceans water is the same shade of blue a. or money. He noticed a conflict in the dates of the two meetings. Meaning: 2. Solutions to Check your Progress 4 1.3. Sentence: Issue Meaning: 1. Sentence: Don't worry about who will do it. The English book is issued in your name. Sentence: Pursue Meaning: 1. Sentence: The old lady had to hold the railings to keep her balance. Communication is a skill and can be improved upon only by practice. Division of something into smaller parts. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. Sentence: There was a lot of conflict between him and his father. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills. in all places b.II 50 . It is the ability to express our views and understand others' views.

Blue light is e. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. n. One inference that can be drawn from this passage is that cc. sand color j. x. t. Phytoplankton are m. The main idea of this passage is q. children develop socially. Ans. o. p. b. b. bb. f. blue pigment l.II 51 . Green water near coastlines is almost always caused by i. infantile pleasures habits infantile pleasures patterns the number of siblings 3. r. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. red pigments in coastal waters k. reflected light and yellow pigment from plant life 4. w. Ans. h. The main idea of this passage is that u. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. Ans. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . Ans. b. g. The social development of a child can be affected by y. c. d. aa. reflected light and yellow pigment from plant life Ans. v. s. z. c. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. a.Ans. at all times d. Ans. microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. continual scolding is not harmful to the child dd.

All of the above Home and school Playground and classroom Playground and home All of the above 5. continual scolding has adverse effects on the disciplinarian Ans. hh. continual scolding does not affect physical development ff. mm. c.ee. incur personality and behavioral changes. d. qq. ii. b. c. Home life and the people who live with the child affect his development kk. jj. Totally Passage 3 1. ll. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes. Ans.II 52 . spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme . Where does the passage say the only child learns his social lessons? gg. pp. rr. Ans. nn. Ans. This passage implies that victims of Alzheimer's disease may oo. continual scolding inhibits healthy social development 4.

vv. In the passage. long-term care Ans. remember the answer to a question. which was already asked ©NIIT Coordinator Guide – Personality Development Programme . zz. a. b. walk fff. remain awake hhh.2. yy. Ans. long-term care 5. hospitalization ccc. which was already asked ggg. d. Symptoms of Alzheimer's disease include ss. tt. a person with Alzheimer's disease might not be able to eee. bed rest bbb. uu. According to the passage. remember the answer to a question.II 53 . to make feeble to make feeble capability to strengthen stamina 4. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3. xx. "debilitating" means ww. c. there is no cure ddd. drive a car Ans. The cure for Alzheimer's disease is aaa. Ans.

Sheila gave Ronald a silver Ganesha as a gift.II 54 .   Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. After analyzing the preceding case study. During lunch. the students have learned to:    Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. Use English or the client's language. These should not be perceived as bribe. She said she wasn't married. color. etc. Then. Explain how spoken English is different from written English. Ronald agreed. Tell the students to speak English on a regular basis to improve their conversation skills. Find out if it is acceptable to give or receive gifts. Explain the different features of spoken English. This will help them in improving communication skills and gaining confidence.Chapter Two Objectives In this chapter. a client. However. ask them to answer the questions given in the relevant exercise. Smith. It was decided that they should meet again after two days. ©NIIT Coordinator Guide – Personality Development Programme . She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. Sheila asked whether they could ‘prepone’ the meeting. the meeting continued. After lunch. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. to initiate small talk. This will motivate the students and help them improve their vocabulary. Arrange group discussions and presentations for the students and ask them to get actively involved in these. Tell the students that spoken English should be free from grammatical mistakes. This will help them in improving their conversation skills. When they met. Avoid the local language. Ensure appropriate body language. He raised his eyebrows and looked at his colleagues in an embarrassed manner. Ronald looked puzzled and asked what she meant. one learns that before you interact with a foreign client. A desire to learn is a must. When interacting with foreign clients. Give students reading exercises such as passages that contain conversations involving two or more people. Tell them the difference between intentional learning and incidental learning. race. Avoid discussing sensitive issues such as politics. you can use the following approach:    Initiate a classroom session by explaining the basic components of communication skills in a conversation. you need to:       Determine the degree of formality practiced at the workplace in the client's country. Sheila asked one of the middle-aged ladies what her husband did. it is important to know about their culture and work ethics. Gestures and body movements can be perceived differently in different countries. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. Ronald asked her to address him by his first name. she felt it was inappropriate and addressed him as Mr. The lady just looked away when Sheila asked her why she was not married. After the second meeting.

Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. It is important to know English in order to try for a job in other countries. Care should be taken to speak slowly and use the correct grammar and pronunciation. No. It is important to learn it to pursue further studies abroad. it will help create a very good impression about the organization.3 (a) 1. so that others cannot understand. so that others get bored. and formatting. What are the different features of spoken English? Ans. The speaker should pronounce the word correctly. You should always establish good eye contact with the audience. You should be confident about the topic. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. such as attending interviews and conducting presentations. Why? Ans. and connecting with the audience. jjj. 4. Why do many of us find it difficult to speak in English? Ans. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme . Give students a particular topic and ask them to present a seminar on it on behalf of an organization. Many of us are not able to speak English because of lack of practice. It is necessary for social prestige and respect. Tell them to improve upon their weaknesses by working on the following points:      You should always speak politely with other members of the organization. Knowledge of the English language is of great importance because of the following reasons:     It is useful to get a good job. or too slow. It is easier as compared to writing. punctuation.II 55 . Name any four reasons why English is important to us. clear voice. Writing English is difficult because you also need to worry about elements such as spellings. lll. The different features of spoken English are:     The speaker should be able to speak clear English so that the listener is able to understand it. he is practicing iii. 2. They are also important for success in different professional situations. Your body language must be an additional support to ensure effective communication. Practice enhances the confidence level and improves effectiveness. The speaker should not speak too fast. 3. Your presentation should be crisp and effective. Is spoken English difficult. The seminar must be impressive in terms of content and presentation style. The passage implies that if a student studies for an exam. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. spoken English is not difficult. The speaker should use appropriate words or vocabulary. Solution to section 2. Ans. kkk.

Highly motivated Solution to section 2. dread nnn. In the passage "motivation" means mmm. The question asked by the professor was such that Hans had no idea of it. a. a. Einstein thought that they were in trouble. uuu. True www. (True/False/Unknown) Ans. As Hans listened to the lecture of Einstein. d. neglect ppp. impulsion 3. True ©NIIT Coordinator Guide – Personality Development Programme .Ans. False vvv. (True/False/Unknown) Ans. Highly motivated rrr. When the professor had asked a difficult question. one must be qqq.II 56 . in order to learn by intentional learning. he understood it well (True/False/Unknown) Ans. Say whether the following statements are true. impulsion Ans.3 (b) 1. tired of learning ttt. incidental learning 2. in need of learning Ans. repulsion ooo. false or unknown. According to the passage. unmotivated sss.

Amusing bbbb. g. He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. fictional aaaa.xxx. 49.” ©NIIT Coordinator Guide – Personality Development Programme . interest in space travel d. False yyy. interest in space travel eeee. i. Ans. "It is a pleasure to drive a genius like you". Yes. modesty dddd. Did Hans perform well? Pick out words from the story in support of your answer. b. Einstein was tired and was not in a position to deliver a lecture. Einstein studied Science. true f. These words were first spoken by Einstein (True/False/Unknown) Ans. and television.II 57 . curiosity ffff. Hans delivered a lecture in place of Einstein. Which of the following qualities made him a great scientist? cccc. Hans performed well. Answer the following in a phrase or sentence each. Why did Hans give lecture in place of Einstein? Ans. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. sense of humor h. c. (True/False/Unknown) Ans. So. What did Einstein study? Ans. space travel. true Ans. What kind of story is this? zzz. sense of humor Ans. and joined in the applause at the end. They left the university with Hans driving. False 2.

impersonated Einstein hhhh.II 58 . Grace. the answers have been researched by using the Internet. In what aspect. he scored 2. Dr. He was sixty-seven years old. He was about 70 kg in weight. The most remarkable year for Dr. Alfred. M. Although he was a doctor. c. had presence of mind jjjj. In addition. He was enthusiastic about cricket from the tender age of six. ©NIIT Coordinator Guide – Personality Development Programme . What is the record of Grace as a batsman and bowler? Ans.346 runs and also completed his hundredth first class century. William Grace found himself in an atmosphere charged with cricket. How did he consider cricket? Ans. His highest score in tests was 344 runs. William Grace died on October 25. William Gilbert Grace had a splendid physique. Grace scored nearly 55000 runs with an average of 43 runs per match. What happened to him? Ans.j. o. He had an attack of cerebral hemorrhage a few days before his death. n. he was a fast bowler. He received a testimonial and a letter of congratulation from the Prince of Wales. 6 feet and 2 inches in height. He belonged to a family with a cricket background. His father and uncles were enthusiastic about the game as his elder brothers Henry. Einstein called Hans a genius because he: gggg. He was the first one to score a triple century in first class cricket. Hans laughed and replied to the professor that the question was not at all difficult. In that year. William Gilbert Grace was the greatest and most attractive personality in cricket. it was so easy that even his driver could answer it. he chose cricket for a profession. William was actively engaged in first class cricket. Grace's career was 1895. He scored 100 runs or more on 121 occasions. had presence of mind (Because the passage for the below section is not available in the Student Guide.) Solutions 50. He was a tall man. and E. should the credit go to Grace regarding the game of cricket? Ans. They also were cricket players. had memorized Einstein's lecture iiii. Ans. In fact. He held the record for the highest individual score for many years. He had an attractive personality with strong features and long black beard. What was Hans's reply to the question of the professor? Ans. l. m. did not let Einstein down Ans. 1915. k. Describe the physical appearance of William Gilbert Grace in a line or two.

He couldn’t stay with the class.II 59 . She sings well. Can you describe that picture? 7. My sister is getting her ears pierced this evening. Sugar is available for free in the market. 3. They sings very well. He discusses politics. 2. He couldn't cope up with the class. 9. Sugar is available freely in the market Ans. 1. 6. Rain is coming very heavily. Ans. They sing very well. Doesn’t she? 5. Isn't it? Ans.4 The sentences given below are examples of sentences with common errors. Ans. ©NIIT Coordinator Guide – Personality Development Programme . Ans. He has not yet appeared for his final exams. Can you describe about that picture? Ans. 4.Solution to Section 2. She sings well. He has not given his final exams yet. Ans. Identify the error and correct the same. My sister is getting her ears bored this evening. 8. He discusses about politics Ans. Ans. It is raining very heavily.

©NIIT Coordinator Guide – Personality Development Programme . The teacher is giving a lecture. Ans.II 60 . The teacher is delivering a lecture.10.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. she's got _______ (beautiful) songs as well. Although IT professionals do not emphasize on the use of grammar. He broke the news to her _______ (gentle). 53. and using correct grammar. the students have learned to:     Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. She not only sings _______(beautiful). My dog is very ________ (silent). 56. such as preparing presentations. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. The subskills are:       Right order of words in a sentence. It _______(rare) barks. ask them to do the following exercise. You cannot acquire good writing skills in one attempt. Ask them to redraft their document according to that checklist. Discuss their views and share with them the various ways in which they can improve their writing skills. Tell the students about subskills such as using the correct sequence of words in a sentence. My old car broke down yesterday. Out of all the subskills. To become a good professional.Chapter Three Objectives In this chapter. 59. Ice-cream sales rose ________ (steep) last August. 55. There was a _______(sudden) increase in sales. using simple and appropriate words. correct grammar usage is an important and basic subskill of writing.II 61 . ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. Writing includes several other fields or subskills. Provide the students with a checklist to help them redraft documents. "I particularly like all these _______(bright) colors in your paintings". you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. I hope it can be mended _____ (cheap). Explain to them the importance of good writing skills. Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. Sting is a _______ (marvelous) singer. Right order of sentences in a paragraph. 54. This will help them in various tasks. he whispered _______ (soft). Correct usage of grammar. My father drives ________ (slow). Ask the students to write their views on improving writing skills. Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. For example. Explain the importance of redrafting a document. Proper usage of punctuation marks. I am a fan of France Gall. it is important for them to learn correct grammar. Appropriate choice of vocabulary. Proper format. Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. Then. 57. you can use the following approach:     Initiate a classroom session by defining writing skills. Jimmy has got a ________ (tremendous) collection of stones. 60. Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . Introduce the features of good writing skills. He ______ (seldom) exceeds 40 mph. 58. 52. Writing needs a lot of practice. Explain to the students the importance of proper grammatical usage while writing a document.

Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. Discuss the importance of each one of them. 6. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document. 7. What are the differences between the language of speech and the language of writing? Ans. 10. Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. 3. Sections 3. 1. Style. Cohesion: Helps to identify the completeness of a sentence or a paragraph. format. ©NIIT Coordinator Guide – Personality Development Programme . Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. 12. to combine sentences. No. that. The differences between the language of speech and the language of writing are:  The language of speech consists mostly of broken utterances. 11. Ans. 2. give them the following checklist for evaluating their report: S. 9. 4.6 1. whereas the language of writing consists mainly of complete sentences. Mention the different subskills in writing. The different subskills in writing are:         Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. 8. 5.Ask students to prepare a report on any topic. Then. 2. Grammar: Helps to ensure that the document is grammatically correct. and which. Coherence: Helps to identify the appropriate usage of connectors. It also helps to ensure that the sentences are able to convey the complete meaning. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. such as but.II 62 . words. and phrases.

   

In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.

3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.

4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:

   

Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.

5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.

6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.

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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.

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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:

  

Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.

Certain steps that can help an individual in improving his writing skills are:

    

Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar

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language. Correct: He threw it out of the window. I will do it tomorrow. Errors in Tense formation Incorrect: He throwed it out the window. Errors in Conditional Sentences Future: If I have time. In addition. Discuss the problems they may face.Verb Agreement Incorrect: There is many reasons why I can't help you. Instruct them to identify the layout. Correct: When I came home. Discuss the importance of organization of the body of the letter. discuss the tips to achieve coherence and cohesion in a paragraph. Instruct the students to use appropriate vocabulary and correct punctuation. the students have learned to:   Write paragraphs Write letters Focus Areas To conduct this session. Present: If I had time. explain to the students the use of various linking words and phrases. and on the other hand. such as first of all. Explain to the students the shortcomings in their paragraph writing. I would have done it yesterday. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. such as coherence and cohesion. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. Instruct the students to identify the features of a good paragraph. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for.Chapter Four Objectives In this chapter. You can discuss some of the errors that the students generally make while writing. Explain to students the differences between formal and the informal letters. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. Past: If I had time. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. For this. and length of the letter. Tell the students about the importance of grammatical accuracy while writing. List the restrictions imposed when writing formal letters. consequently. the children still didn't finish dinner.II 66 . Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . content. Explain to them what paragraphs are and why are they required. Discuss the guidelines for letter writing. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. Correct: There are many reasons why I can't help you. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. based on format. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. In addition. Introduce the students to paragraph writing. if any. whereas. Introduce letter writing to the students. Share tips to help them overcome these problems and improve their letter writing. you can use the following approach:       Initiate a classroom session by giving a brief introduction on writing skills. Errors in Subject . Also. format. the children still hadn't finished dinner. Explain to them the importance of linking devices in a paragraph. and organizational pattern of a letter. as given in the Additional Inputs section. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are:     Errors in Verb Tense Incorrect: When I came home. Explain to them the importance of layout and format of a letter. Instruct the students to write letters on specific topics to check their progress. Provide the students with a sample letter. I would do it now.

the less time you have for reading. check if the correct form has been used. Correct: John is absent.Fred. it should be informal. For example. Errors in Pronoun Subject . If you are applying for a job in an organization. Correct: The young man writes badly. (How does she cook?) This exercise is relatively easy.were late. the better you will get. this one is better. if you are writing a letter to your relative. Example: She is a good cook.Fred. Incorrect: The busier you become. Jane.Object Incorrect: All of us . Correct: The more you practice.II 67 .   Guidelines for Writing Letters Use the following tips to write a letter:  Identify the nature of letter. whether it is formal or informal. lesser time you have for reading. but a few of the class are here. (How easy?) Most adverbs are formed by adding -ly to the adjective. Make sure the correct form has been used. but a few of the class is here.  Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well. Jane. An adjective describes a noun and answers the ‘what kind’ question.were late. Errors of Illogical Comparatives Check comparisons to make sure they make sense. Alice. Correct: Everyone on the project has to attend the meeting. Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. Incorrect: Everyone on the project have to attend the meeting. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent. Correct: The busier you become. ©NIIT Coordinator Guide – Personality Development Programme . Correct: She looked very good. Alice. it should be formal. Correct: All of us . you will get better. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. Incorrect: The more you practice. Incorrect: Texas is bigger than any state in the United States. this one is best.  Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English:  Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. and me . Correct: Texas is bigger than any other state in the United States. Correct: Of the two books. Errors in Parallel Comparisons In parallel comparisons. Incorrect: That is the most important of any other reason. Incorrect: Of the two books. Example: She cooks well. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. and I . Correct: That is the most important reason.

The layout of the letter makes the first impression on the receiver of the letter. The organization of the body of the letter is also very important. Use standard font and color. Detailing: This is the actual content or body of the message. Use business English. while the body comprises the main message. The following parts are included in the body of the letter: • •  The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. E-mail etiquette: • • Do not use letters in uppercase. If you are writing an informal letter. Ask the students to draft a letter and then assess their progress based on the following parameters:      Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. 'Bcc' field: 'Bcc' stands for blind carbon copy. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. The header contains the recipients' addresses. formal letters should be precise and to the point. Proofread and check spellings before sending the message. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages:  Clarity: • • • • • • •  Use an appropriate subject line. 'Cc' field: 'Cc' stands for carbon copy. you can use abbreviations and symbols. For example. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. Use an appropriate greeting. For example. Avoid using angry or offensive language. Security and privacy: • • •  Use the 'Bcc' field for multiple recipients. Keep the message short and simple. ©NIIT Coordinator Guide – Personality Development Programme . do not use abbreviations and symbols.   Identify the nature of language and style to be used in the letter. Identify an appropriate length for the letter. Quote accurate data/facts. if you are writing a formal letter. Avoid describing highly confidential issues. This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence.II 68 . Avoid describing legal or controversial issues. Closing: It includes the conclusion or the summary of the message. The header of the e-mail message contains the following fields:      'To' field: The recipients' e-mail IDs are written here.

• • • • Avoid sending spam or unsolicited mass mails. Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. jokes. Avoid using chat language. It is used to arrange content into small. Do not send e-mail messages to discuss confidential matters such as disciplinary action. b. ©NIIT Coordinator Guide – Personality Development Programme . What is a paragraph? Ans. and personal complaints about coworkers.II 69 . It is important because all the sentences in the paragraph are directly related to it. A paragraph revolves around one main idea. A topic sentence is the sentence in a paragraph that explains the main idea. easily readable bits. acronyms. A Paragraph is a group of sentences. Avoid humor. What is a topic sentence? Why it is important? Ans. and emotions. and sarcasm. conflicts.

5. The receiver can use the information sent by e-mail and can manage the data easily. Cohesion means unity of thought. and at least four pies. 4. 3. 65. 2. sweet potatoes and cranberry sauce. 66. What is coherence? How is coherence achieved in a paragraph? Ans. They help establish a relationship between two sentences. What are linking devices? Why are they important? Ans. It is also an important feature of paragraph writing. For example. Coherence means logicality. However. The sentences should be arranged in the following order: 1. and at the end of the day we are as stuffed (full) as the turkey. 67. 6. on the other hand.5. Everyone eats more than usual. the speed at which e-mail is transferred from one place to another is much faster than post. They prepare many traditional foods such as turkey. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. 7. 2. My relatives also make vegetables. E-mail and Post are similar in some respects but different in others Ans. sweet potatoes and cranberry sauce. They prepare many traditional foods such as turkey. In my family everyone brings a special dish for the thanksgiving meal. depending on the distance and the quantity of information being communicated.1 Write paragraphs on the following topics: 1. In both email and post. ©NIIT Coordinator Guide – Personality Development Programme . 61. and whereas. Thanks giving is a family celebration. large information can be sent from one place to another. e.c. Everyone eats more than usual. d. On this day the Americans remember the first thanksgiving feast of the early American colonists. In my family everyone brings a special dish for the thanksgiving meal. salads. The content that is sent or received may be formal or informal. a mixture of bread and spices. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. Examples of linking devices are first of all. Later. salads. Sending mails by post may be expensive. e-mails are free of cost but post is not. They are similar in some respects but differ in others. a mixture of bread and spices. 64. It is an important feature of paragraph writing. My relatives also make vegetables. E-mail and post are different means of communication. Linking devices are words or phrases that are used to connect two or more sentences. What is cohesion? Why is cohesion important in a paragraph? Ans. 63. In addition. 62. and at least four pies. Ans. Thanks giving is a family celebration. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph. On this day the Americans remember the first thanksgiving feast of the early American colonists. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. My aunt bakes a turkey and fills it with stuffing. the information received can be forwarded to another destination with some addition in the content. My aunt bakes a turkey and fills it with stuffing. Solutions to Section 4. This organization of data is not possible in the case of post. and at the end of the day we are as stuffed (full) as the turkey.II 70 .

2 1. In telephonic communication.II 71 . Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. They both provide a moderate level of security. which is not possible in the case of telephone. post allows you to send and receive a large quantity of information.2. Post provides simple communication. data can be managed more easily in e-mail. In contrast. you need a fax number to identify the fax machine at the receiver's end. Post and Fax are different in many respects Ans. whereas fax provides electronic communication. However. The telephone and post are different means of communication. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone. there is direct one-to-one interaction. Telephone communication is entirely different from that of a post Ans. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. E-mail allows various users to send large amounts of information to the other users. Solutions to Section 4. e-mails enable us to send large amounts of data and stored it for future reference. because of its speed and broadcasting ability. City Public School R. Both fax and e-mail are modern means of communication but are different from each other is several aspects. The telephone converts sound signals into electric signals. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form. e-mail can be shared among various users efficiently and effectively. Email is preferable for many reasons Ans. E-mail and Telephone differ in many ways Ans. the person can hear the voice of the other person whereas in post. persons can only read the messages written by the sender. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. Fax is very different from an email Ans. In a telephonic conversation. The transmission speed of the telephone is very high as compared to the transmission speed of post. Post is cheaper but slower than fax.5. Both telephone and fax use telephone lines to send and receive messages. Two fax machines are required to send and receive messages. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. Ans. A message sent through post needs a postal address to reach its destination 4. 3. the transmission speed is slow as compared to fax. A message sent through post is delivered to the receiver in many days. Both e-mail and the telephone are means of communication but differ in many ways. In e-mail. In addition. However. 6. 5. E-mail is a much better medium of communication in comparison with other transmission methods. Fax also converts messages into electric signals that can travel through telephone lines. It is very easy to manage data because e-mail enables you to send the same information to different users easily. The transmission speed for both is very high. The telephone and fax are similar to each other in many aspects. E-mail can carry files in the form of attachments.K. To send a fax. Telephone and fax share certain common features Ans. The usage of telephone is more convenient as compared to e-mail. whereas a message sent through fax is delivered within a few minutes. 7. Post and fax are different in several respects. which can be transmitted over the line. Electronic communication.

Our principal will preside over the function. school leader of the City Public School. and greener due to regular maintenance. James School Leader 2. Thanking you. Delhi. Yours faithfully. There are certain parts of New Delhi. In contrast. It is unfortunate that the Municipal Corporation. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. are left to rot and stink. Due to nonavailability of pure drinking water. Your presence shall be a source of inspiration to the students. colonies like Nandnagri. I hope you be able to spare some precious time from your busy schedule and grace the occasion. the residents have become easy victims of water-borne diseases. 2005. Supply of water is very irregular and inadequate. which are more cleaner. I am James. particularly. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme .II 72 . The Principal will read out the annual report highlighting the achievements of the school in academics and sports. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. spacious. These are areas where VIPs and the rich reside. Ans. Heaps of dirt keeps lying on the streets. The residents fear outbreak of diseases anytime. is not paying equal attention in providing civic amenities to the residents of different parts of the city. inhabited mostly by low-income groups. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. The drains are open and keep overflowing with garbage and dirt. south Delhi.The District Collector Delhi Subject: School Annual Function invitation Sir. It will be a privilege for us to have you as our chief guest for the annual function. Our school is going to hold an annual function on 25th Sep.

Subject: Received wrong set of certificates Sir. Yours faithfully.Sc. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones. IT (II) year examination. IT (I) year.Sc. Adhiraj Singh.II 73 .Sc. which belongs to Parul of B. I have submitted Parul Sharma's certificate in the university office. I. 0234567 ©NIIT Coordinator Guide – Personality Development Programme . a student of XYZ College. Ans. I request you to ask the concerned staff to send my certificate as soon as possible. IT (II) year Roll No. Adhiraj Singh B.3. Unfortunately. I have received the certificates for Roll Number 134567. My roll number is 0234567. I am facing a great amount of inconvenience due to the nonavailability of my certificates. XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi. had appeared in the B.

course in Faridabad. In addition. This would have made lot of difference. I will be able to meet all my requirements if you can send me Rs. Firstly. 2005 My dear Dad. Our session has started and I too am trying to adjust to the new life. My new session will be starting in the month of April.E. John ©NIIT Coordinator Guide – Personality Development Programme . 2. In case you get time. I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. How are you? I hope all of you are doing well at home. Fortunately.4. You will be glad to know that the results of the annual examination are out and I have passed with distinction. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons. I need to purchase stationery. please do come and meet me. Do take good care of yourself. . but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B.E. Ans. I can’t wait to meet you during the upcoming vacations. But I really wish we were in the same college. I need to buy certain books and submit the fees for the new session.II 74 . I came to know from your brother that you are staying in a hostel. Yours affectionately. The first few days are tough. Hope you are doing fine. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari. Ans.000/-. so you must be feeling homesick. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. I have made a few friends. course. Yours lovingly. Mata Gujri Hostel Balawala Dehradun 14 sep. XYZ 5. Rest is fine here and please do reply as soon as possible. Imagine you are staying in a hostel. For this. as we would have enjoyed our college life as we enjoyed our school days. This is the first time you have been staying away from home.

and asking questions. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. bold typeface. Understanding nonverbal signals. These include elements such as fonts. Tell the students that effective reading can be understood as a scientific process that involves:      Skimming and scanning. you can use the following approach:    Initiate a classroom discussion by explaining the importance of reading in our daily lives. It also involves drawing inferences. Anticipating and determining the meaning of words. Discuss what is reading and what are the various types of reading. and various layout features. Tell the students that reading refers to the ability of understanding any written language and is central to any profession. Understanding the text structure. the students have learned to:     Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. This skill is utilized more than the other communication skills of writing and speaking. italics. In this process. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. After skimming. This process is known as scanning. Explain the importance of reading and how it can improve one’s personality.Chapter Five Objectives In this chapter. Ask the students to take a reading ability test by reading the comprehension given in Section 5. making comparisons. underlines. Tell them how reading improves one's perception and develops the thinking process. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas. the students should read the complete text slowly and carefully to identify the relevant information. they can go for surface level reading when reading for pleasure.    Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. ask them to attempt the relevant questions. Explain to the students. they should also concentrate on nonverbal signals. Explain to the students that reading involves comprehending and understanding a written document. However. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text.4. Understanding the paragraph structure. Then. Explain the difference between direct and indirect speech while reading. the benefits of the ability to read well. the students should be able to understand the purpose and general content of the text.II 75 . ©NIIT Coordinator Guide – Personality Development Programme . Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time.

and summary. and other supporting evidences. paragraphs contain between 75 to 150 words. Subheading: Presents a brief summary. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. The conclusion part puts the subject matter in the right perspective. Determining the relation: Understand the relation. or an adverb. Paragraphs are linked in a logical way by link words. To anticipate the meaning of a word. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. These sentences may contain arguments. What is reading? Ans. that is. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. each paragraph can have its own subtitle. examples. between that word and a word that is familiar to them. such as title. a noun. or section. Understanding the Structure of Text The structure of a text consists of various parts. the students should look for the following clues and indications:     Determining the word class: Understand if the word is a verb. Each paragraph deals with one aspect of the subject.These layout features are:     Heading: Refers to the title at the top of a document. an adjective. if any. Determining the function of the word: Understand the function of the word in the sentence. The introduction part mostly informs the reader about the content of the document. details. explanations. Most texts start with a title and sometimes a subtitle. which can also be used within a paragraph. Figures: Represent pictorial representation of an idea or a concept. It is an important part of communication. On an average. Reading means understanding text. or section. page. therefore. paragraphs. or an explanation of a particular section or chapter. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. ©NIIT Coordinator Guide – Personality Development Programme . how is it related to the other words in the sentence. Captions: Represent comments on figures. an introduction. chapter. The number of sentences and words in a paragraph depends on the subject. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. The second part: Consists of sentences that develop the main idea of the paragraph. The heading indicates the subject matter being discussed in a particular document. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences.II 76 . A paragraph consists of the following parts:    The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed.

Surface level reading is done mainly for pleasure. and critical evaluation of the relevant content. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read.    Ans. it is not considered as reading. 2.         Ans. Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. 3. 6. gaining information. Reading is an important communication skill. Who. Why is loud reading not 'reading'? Ans. Reading has many advantages. Reading is important to understand any piece of text. The two purposes of this lecture are: Ans. and seeking pleasure. Deeper level reading involves concept forming. 4. Who will be able to make the best of the opportunities? Ans. according to the author. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities. They are: Ans.2. refer to? Ans. B ©NIIT Coordinator Guide – Personality Development Programme . Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). such as preparing for examinations. What does the phrase. Reading is done for a variety of purposes. learning a subject. "make the best of the opportunities". 3. 5.II 77 . Loud reading seldom leads to understanding the content. Why is reading important? Ans. To encourage students develop a reading habit. To help students determine what to read and how to read. Usually. we make notes. surface level reading and deeper level reading. So. Reading is of two types. interpretation. 4. What are the different kinds of reading? Ans. Solutions to Check your Progress 2 1. Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes.

Yes. We read textbooks and other related books. 11. you will be able to write more impressively. I do agree with the view that reading helps improve writing skills. reading is a must. Refer to Unit 7. Do you agree with the view. magazines. As a result. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. 9. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. 8. For writing impressively. Why does the speaker say that reading is a good source of entertainment? Ans. 7. This is because getting the reading material in printed manner in the native language is very easy. Does the speaker emphasize the need for exposure to the native variety of English? Ans. which leads to an improved personality.We do not develop concepts. Reading a novel helps us to develop a wider area of perception and a coherent thought process. the speaker emphasizes the need for exposure to the native variety of English to non-natives. We read newspapers. 12. Indians have the good opportunity for exposure to the native variety of language. Printed books in the native language are easily available and are within the reach of a common man. Slide2 supports this view. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text. Why? Ans. We develop concepts. ©NIIT Coordinator Guide – Personality Development Programme . By developing your reading habits. one should have a deeper understanding of the topic and a good vocabulary. Yes. Yes. the passage suggests that reading helps to improve writing skills. For both these requirements. Do Indians have a good opportunity for exposure to native variety of language? How? Ans. you can improve your vocabulary.Presentation and Public Speaking. Yes. 10. How does reading a novel improve one's personality? Ans. Yes.II 78 . and a whole lot of other things.

3. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression. the reader will not be able to recall the text when he or she needs it. Solutions to Check your Progress 3 1. ©NIIT Coordinator Guide – Personality Development Programme . Which benefit of reading. people who regularly read newspapers. The development of thinking processes is a benefit of reading that is not known to most people. 2. is not known to many people? Ans. People should read newspapers and magazines on a day-to-day basis. Reading improves our personality and general awareness. Mohandas was impressed by Sheik because he was tall and strong. As a result.. In addition. 'He was not against eating meat. 17. Sheik advised Mohandas to eat meat if he wished to grow tall and strong. Mohandas was against telling a lie to his mother. What does the speaker suggest to the students to read. What did the Sheik advice Mohandas? Ans. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. Name some material that people need to read on a day-to-day basis? Ans.II 79 . Why? Ans. 16.. One should not read without interest because the reader will not be able to understand the piece of text in such a situation.' Why was Mohandas impressed by the Sheik? Ans.13. Why should one not read without interest? Ans. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully. yet he was much impressed by Sheik.' What was Mohandas against? Ans. These two aspects help in maintaining good social interaction. 14. 15. 'Sheik had a bad reputation. Can you add to the list? Ans. according to the author. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard.

The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . 2. Mohandas stole money to buy cigarettes.4. The Congress held a meeting in Kakinada in 1923. 2. The planes of today are made up of Magnalium. Against whom were the Indians fighting? For what? Ans. and wire. canvas. People who had put up the exhibition bought a ticket for Nehru. 4. 5.II 80 . These are among the six sentences. Who bought a ticket for Nehru? Ans. The Wright brothers made the first aeroplane in 1903. The plane made by the Wright brothers was made up of wood. Write the letters indicating the six true statements in your answer book. Solutions to Check your Progress 4 1. which are related to the passage. Indians were fighting against the British to gain freedom. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. Solutions to Check your Progress 6 Read the following sentences. 3. What did the Congress do in Kakinada in 1923? Ans. which agree with the statements in the passage. The little girl in the story was Durgabai. Solutions to Check your Progress 5 1. Why did Mohandas have to steal money? Ans. How the experiment was conducted by the Wright Brothers an important event? Ans. Ans. How was the plane made by the Wright Brothers different from the modern planes? Ans. What was the important thing the Wright Brothers did in 1903? Ans. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. 3. The experiment conducted by the Wright brothers enabled humans to fly. Who was the little girl in the story? Ans.

The child said. Peter asked me to show him the way to Lal Bagh. "I hate to go late. "Can you kindly lift this bag for me. "Oh! What a long snake!" Ans. Peter said. They said that they will not to go to the computer center from the following day." Ans. 2. Mary requested me to lift that bag for her. They said. Sita asked me why I had given her only 3 marks for that answer. He admitted that he hates to go late. "Why have you given me only 3 marks for this answer?" Ans. 1. He said. 6. Govind said. "Will you please show me the way to Lal Bagh." Ans.II 81 . 7. The child exclaimed that it was a long snake. Govind asked me if I had paid his fee the previous day." Ans. 5. 3. Mary said." Ans. Sita said. 4. "Did you pay my fee yesterday?" Ans.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech. "We do not go to the computer center from tomorrow. ©NIIT Coordinator Guide – Personality Development Programme .

Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. proceed.II 82 . Characteristic of false pride. given as a gift. have an emotional impact upon. relevant information or interconnection." Ans. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. She rued the fact that she had answered all the questions incorrectly in the exam. Secondly. the state of being held in low esteem. The officer said to his subordinates. Burdened psychologically or mentally. "You should report by 5 o' clock in the morning. concerned with worldly rather than spiritual interests. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred. A period marked by distinctive character or reckoned from a fixed point or event. The teacher said. presented. The officer ordered his subordinates to report by 5 o' clock in the morning." Ans. "What a pity I have answered all the questions wrong in the exam!" Ans. She said.8. Solutions to Section 5. Absence of moral or spiritual values. A purposeful or industrious undertaking (especially one that requires effort or boldness).4 1. express moral judgments. Absence of light or illumination. "All of you should submit the record notes by tomorrow evening. also write the other possible meanings for the same word. Absent-minded dreaming while awake. 10. 9. ©NIIT Coordinator Guide – Personality Development Programme . having an exaggerated sense of selfimportance. The teacher ordered all the students to submit the record notes by the following evening. Ans. given formally or officially. the tangible substance that makes up a physical object. dignified manner or conduct. Free from emotional agitation or nervous tension. to change location.

quietly or secretly. t. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru. Completely clear and fine. He did not have time to write uuuu. In prison one cannot write long letters. ordinary men and women become heroes.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. wwww. and then even simple.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. Characterized by absence of emotional agitation. to avoid being observed. vvvv. A deceptive manoeuvre (especially to avoid capture). Ans. x. Why was Nehru not able to convey everything that he wanted in his letter? tttt. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. 3. s. w. Ans. q. elevated in nature or style. 2. Live (in a certain place). and history becomes stirring and epoch-making.II 83 . ©NIIT Coordinator Guide – Personality Development Programme . who came to Karnasuvarna. He was weak. The ten comprehension questions covering the entire text are: 68. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. u. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p. The ten multiple choice type comprehension questions covering the entire text are: 69. according to Nehru. r. Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. Letter was not sufficient to convey all his thoughts. v.

Ans. c. Abraham Lincoln qqqqq.II 84 . Lenin ooooo. Napoleon Bonaparte lllll. Lenin dd. For trade aaaaa. Jeanne d' Arc mmmmm. Indira Gandhi ggggg. to argue ddddd. to discuss eeeee. The Discovery Of India uuuuu. Indira Gandhi was inspired by the story of: jjjjj. For knowledge zzzz. Jesus Christ kkkkk. Indira Gandhi bb. Why did Hiuen Tsang come to India? xxxx. to read Ans. The best way to distinguish between right and wrong is: bbbbb. Jeanne d' Arc cc. My Experiments With Truth sssss. Stalin Ans. d. b. y. Mussolini ppppp. c. Sarojini Naidu Ans. Letter was not sufficient to convey all his thoughts. For knowledge z. to discuss aa. a.Adolf Hitler Ans. Who started the Russian Revolution? nnnnn. Godan ©NIIT Coordinator Guide – Personality Development Programme . to give sermons ccccc. For adventure yyyy. a. To whom is this letter addressed? fffff. Which is the most famous book of Nehru? rrrrr. For touring India Ans. Geetanjali ttttt. Kamla Nehru iiiii. Mahatma Gandhi hhhhh.

she should never do anything in secret as if she had something to fear or hide. None of these Ans. ©NIIT Coordinator Guide – Personality Development Programme . Sarojini Naidu Ans. and Mahatma Gandhi. Nainital 4. Instead of the usual material presents. Nehru himself wwwww. c. he sent her invaluable advice and his blessings. Where was Nehru imprisoned? dddddd. and told Indira that she should stay inspired by such people and serve her country. If she ever found herself in doubt. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. Bapuji xxxxx. 1917 bbbbbb. he reaches out to her from the prison through a letter. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. c. According to Nehru. Naini prison. Through this letter. Write a paragraph on Nehru's love for his daughter based on this letter Ans. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. Her mother yyyyy.II 85 . Write a summary of the letter without losing meaning of the text in about 150 words. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison. Nainital ffffff. 1923 aaaaaa. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. Andaman and Nicobar Islands eeeeee. 1914 Ans. it is evident that Nehru loved his daughter deeply. Naini prison. Like a good father.Ans. Nehru reminded Indira of heroes such as Jeanne d’ Arc. b. Indira Gandhi was born in the year: zzzzz. 1917 gg. 1921 cccccc. the best friend of his daughter could be: vvvvv. 5. Her mother ff. Tihar jail gggggg. Lenin. b. On her birthday. Ans. The Discovery Of India ee.

6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:

  

This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.

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Chapter Six Objectives In this chapter, the students have learned to:

  

Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions

Focus Areas To conduct this session, you can use the following approach:

  

Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.

Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:

    

Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.

After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"

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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:

   

Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility

Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.

2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.

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The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. One man.3. and waved his hand in response to the small child. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. 4. The girl collected her things. The moral of this story is that determination is as important as taking the initiative to achieve a goal. Is there any message by the author? Ans. The stranger. The train halted at Saharanpur. Solution to Section 6. Ans. said goodbye and got down at the station. ©NIIT Coordinator Guide – Personality Development Programme . it was not true that the stranger did not like small children at all. who is very sensitive and emotional. Why did the stranger hate children? Did he really hate them? How do you know? Ans. 5. 6. What is the central idea of this short story. Schwamm was a very loving and a kind-hearted father. not even a single passenger from the train waved back. The father was keen to make his son happy. he went to a different city to board a train. However. who dislikes children because of his wife’s death. who regains hope and faith in everything because finally a man waves back at him. The happiest person at the end of the story is Schwamm’s son. inspite of his past happenings. The story revolves around a small kid. The stranger woke up early in the morning. Ans. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. It tells us how little incidents can make huge changes in our life. Write a critical appreciation of the short story in about 100 words. The stranger hated children because his wife died while giving birth to their first child. The blind man started talking to the girl in a very friendly manner. Schwamm decides to board the train to wave at his child. Just to make his child happy. The stranger thought that the kid was the reason for his wife’s death. boarded the train. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. and tries to fight it by going and waving back at Schwamm’s son. Just for his child's sake. He loved his child a lot. develops feelings for the little boy and does the same just for the sake of his happiness. Comment on Schwamm as a loving father. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train.II 89 . subconsciously knows that his belief is baseless. The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy.

Ram has not paid the telephone bill. Ans. When is the school reopening ? 4. 2005.II 90 . 1. Mary did not come to school today. Has Ram paid the telephone bill ? 2.5 Convert the following statements into interrogative sentences. Ans. Ans. Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme .Solution to Section 6. The suicide bombers escaped from the police. Did Mary came to school today ? 3. Ans. The school is reopening on August 1.

Tell the students that analysis must be carried out throughout the presentation. the objective of the presentation needs to be clear. Tell them how visuals can help them in making a presentation successful. stories. Explain the importance of body language while delivering a presentation. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. Discuss the structure of a presentation. Each slide should contain a maximum of six points. you need to:    Capture the attention of the audience: Use jokes. Writing a content outline before the presentation helps present a structured presentation. ©NIIT Coordinator Guide – Personality Development Programme . Tell the students to follow the method with which they feel comfortable and confident. Tell the students that further analysis of the audience in terms of age. or questions to capture the attention of the audience. quotations. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. Tell the students to use body language as an additional support. and background knowledge should be made before the presentation.Chapter Seven Objectives In this chapter. After the objectives have been clearly established. Explain each point adequately: Any point that may be new to the audience should be adequately explained. Then. which helps in modifying the presentation according to the response of the audience. They should look confident and establish good eye contact with the audience. Tell the students that rehearsals must be conducted before delivering the final presentation. Structure the information properly: The information must have a logical structure and order. The structure of a presentation consists of three parts:    Introduction Body Conclusion Introduction In the introduction. sex. Discuss the advantages and disadvantages of the various methods of presentation. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. you need to:     Limit the content to a few key points: The content of the presentation can be chunked into key points. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. the students have learned to:    Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. Explain to the students the various methods of delivering a presentation. Preview key points: The key points of the presentation should be mentioned in the introduction. nationality. Explain to the students the importance of using visuals in a presentation. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section. The content and the style of presentation should match the objectives. Body In the body. brainstorm and collect all the relevant material.II 91 . you can take the following approach:        Explain the various steps that the students should follow to create a successful presentation. Inform the students about the importance of organizing a presentation. organize the material around the objectives.

1 1. lack of confidence and presentation skills can result in poor performance. Conclusion In the conclusion. No. however.2 4 4.1 2 2.5 6 6.3 5.1 5. Encourage questions: Questions should be encouraged at the end of the presentation. you need to:    Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out.3 2.1 2. stress.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved.2 5.1 6. audible voice Used correct pause.5 3 3. Ensure that the ideas keep flowing: One key point should lead to another. You might be having complete knowledge of a subject.4 2.4 5. Ask the students to give a PowerPoint presentation. This also ensures a quick revision of the content.2 2.II 92 . A logical flow will also help in easy transition from one topic to another. Any doubts can be clarified at this time. Evaluate the presentation on the basis of the following parameters: S.1 4. Explain to the students that lack of performance does not necessarily mean lack of knowledge. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success.1 3.2 5 5.

the students need to:       Structure the content logically. 7 7. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. They can be used more than once. transparent plastic. At any point of time. and styles in a presentation. Dress appropriately. ©NIIT Coordinator Guide – Personality Development Programme . and are made of a thick. They are attractive to look at and are cost effective. Follow certain guidelines while delivering the presentation. No. or diagrams that does not fit in the transparency are distributed to the audience as handouts. They are cheap and affordable. Prepare for the presentation well in advance. charts.1 8 8. charts. font sizes. Use effective strategies to remember the content. Common Visual Aids The commonly used visual aids are:        Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors. or additional data.S. Markers of different colors can be used on a whiteboard to write or highlight information on the board. graphics. types.II 93 . Handouts: Data in the form of figures. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. Whiteboard: A whiteboard is similar to a blackboard. Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text. the presenter can flip back to a previous page and refer to it. bullets. Posters: Posters are large sheets of hard paper and can be used to depict pictures. Use visual aids appropriately.

©NIIT Coordinator Guide – Personality Development Programme .II 94 .

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