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Coordinator Guide – Personality Development Programme - II 1
CH A PT ER - SPEC IF IC IN PU T S: P A R T - I
Chapter One Objectives In this chapter, the students have learned to:
Identify their personality traits Identify their skills and abilities Identify their professional goals and expectations Identify the steps to be taken for career planning
Focus Areas To conduct this session, you can take the following approach:
Initiate a classroom discussion by explaining the importance of self assessment and career planning in personality development. Carry forward the discussion by stressing on the importance of the process of self assessment and explain how the students can use it to know themselves better. Tell the students to relax and answer the Self Assessment questionnaire. Besides using the questionnaire to identify the students’ strengths and weaknesses, you can also ask the students to take the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis test. Information on this is provided in the Additional Inputs section. Instruct the students to create their own personality portrait by answering the Self Assessment questionnaire and writing 10 sentences that best describe them. Explain to the students that they can assess the level of importance of moral values in their lives. Discuss the 13 values given in Section 1.2.3, and then ask the students to rank these values from their point of view. Instruct the students to rate their competencies in people handling skills, thinking skills, and data skills. Explain to them that these ratings will help them assess their various skills and choose their career accordingly. If they are pursuing a job, this exercise will enable them to explore new dimensions in their job area. Instruct the students to answer the questions given in Section 1.2.6. Tell them that answering these questions will help them plan their career better. Ask the students to answer the question given in Section 1.3.1. Describe the various departments and roles that exist within an organization with the help of the content provided in the Additional Inputs section. Tell the students to list the goals of their personal and professional lives. Ask them to prioritize their goals and make an action plan that will help them to realize their goals.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis SWOT analysis is a tool that helps you identify and appreciate your unique strengths and weaknesses. In addition, it helps you identify the various opportunities that are available to you and the threats that you might have to face. Strengths refer to the internal positive qualities that you can use to perform specific responsibilities effectively, whereas weaknesses refer to other characteristics and traits that you can improve upon. Opportunities refer to the external advantageous conditions that can assist your professional growth, and threats refer to the external obstacles that should be removed.
Coordinator Guide – Personality Development Programme - II 2
Ask students to list their strengths, weaknesses, opportunities, and threats in the following table: I N T E R N A L E X T E R N A L The result of this analysis will enable the students to identify suitable job opportunities and gain professional success. Departments in an Organization Tell the students that they can choose suitable job opportunities after carefully considering the size of the organization, the type of the organization, and the job profile. The number of departments in an organization depends on its size and type. Some common departments in organizations are: Opportunities in your professional life Awareness and skills related to the upcoming technologies. Accurate estimation of the market demands for your skill set. Threats in your professional life Limited job opportunities in the geographical location where you reside. Increased competition faced by you in your work area. Your Strengths Things you are good at. Qualities that people like in you. The support network you have, such as friends, family, and colleagues. The resources at your disposal. Your Weaknesses Things you are not good at. Things for which people criticize you. Resources you don’t have.
Administration: The administration department manages the organization's infrastructure. This includes maintaining all physical assets, such as buildings, computers, mails, transport vehicles, and communication channels. Human Resources: The Human Resources department ensures the well-being of the organization's employees. Its responsibilities include handling recruitments, tracking leaves, and managing promotions and terminations. Finance: The Finance department takes care of all aspects where transactions are involved, such as salaries, sales, purchases, and taxation. Technical Support: The Technical Support department consists of system administrators and network engineers. They assist the employees by solving technical issues such as system failure, data recovery, virus scans, and software installation. Marketing and Sales: The Marketing and Sales department plans new products, decides the pricing strategies, and organizes promotions after analyzing the customers and the competition. Customer Relationship Management: This department focuses on solving customers' issues and building longterm relationships with them. Corporate Communication: This department is responsible for projecting a positive image of the organization in the market and the industry. Training: This department ensures that employees receive the required training and learning resources as required by their job profiles. Quality Assurance: The Quality Assurance team assures quality for all products and processes and ensures that customers enjoy defect-free products and services.
Possible Hierarchy in an IT Organization The organizational hierarchy differs from organization to organization. It can vary according to the size and type of the organization. The possible hierarchy of an IT organization can be:
Coordinator Guide – Personality Development Programme - II 3
arrows. Team members from various departments where part of the project team. She asked Ashish to install it. The project plan was made and shared with all the stakeholders. He researched extensively on the Internet. Chris changed the pixel values of the buttons. John also coordinated with Monicato discuss the various ideas for the kinds of images to include. Monica. Sheila needed the audio software to edit the same. to make it more effective. This project involved developing a course about the basics of HTML. John also mailed Sheila the script for which the audio had to be recorded. David gave John ideas to improve the readability of scripts. John also shared the script with David. sidebars. Only Ashish was authorized to install the audio software. He also wrote the script for the project. ©NIIT Coordinator Guide – Personality Development Programme . He found a few mismatches and asked Sheila to rectify the errors. John created the course by putting the content in the checked frames. David also suggested John to include some examples in the script. and then wrote the script. Sheila made several phone calls to voice-over artists and fixed dates with them. John asked Monica to modify some pictures. After the templates were finalized. John listened to the freshly-prepared audio and checked it against the script. did not overlap the button. created the buttons. read books. he suggested that the buttons should be placed a bit lower so that the correct answer.Roles in an IT Organization Case Study An organization that sells customized Web-based technical courses to its clients recently bagged a new project. when displayed. He wrote a large volume of code and checked the templates several times for errors. For example. Chris was busy coding for the course. who loves working with colors.II 4 . As a result. David manually checked all the templates and gave suggestions to improve the usability of the templates. The team members were assigned different roles and responsibilities. divided the content into lessons. Meanwhile. and images for the frames.
Fireworks. Illustrator. content developers provide technical support to end users. These programs specify instructions for computers to perform various functions.Based on the given case study. In some companies. Web designers: A Web designer designs Web pages. The system analyst is also responsible for solving problems related to the performance of computers and using the latest computer technology to meet organizational needs. or help desk technicians. and business processes. Some of the other responsibilities include leading projects. ©NIIT Coordinator Guide – Personality Development Programme . Web banners.II 5 . Programmers: A programmer is responsible for writing. The system analyst helps the organization get the maximum benefit from its investment in equipment. Content developers: A content developer is responsible for writing and modifying programs. Sound engineers: A sound engineer mixes and synchronizes music. ask the students to identify the roles involved. which are called programs. The network administrator should be accessible at all times to solve problems related to networks. personnel. and working as client support representatives. and other requirements for Web-related products. Web designers use software such as Photoshop. In addition. Some of the common responsibilities include installing and maintaining software. Technical writers: A technical writer creates manuals and documents related to the technologies and software products that are used or developed in an organization. interfaces for intranets. creating logical and physical data models. testing. Network Administrator: A network administrator manages the network of the organization. the system administrator may also be responsible for providing training on support skills to the IT personnel. identifying business rules. providing in-house software training. websites. Computer Applications Support Specialist: A computer applications support specialist is responsible for working with computer applications and information systems. and Corel Draw. Data architects: A data architect is responsible for designing a cohesive data architecture and data management strategy for Web-enabled data warehousing and decision-support systems. customer service engineers. as shown in the following table: Name Chris Monica John David Ashish Sheila Programmer Graphic designer Content developer Technical writer Sound engineer Web designer Role You can carry forward the case study by explaining the following roles in an IT organization: Graphic designers: The responsibility of a graphic designer includes designing the interface or the GUI of software products. and preparing design and technical specifications for large and complex data warehousing and decision-support systems. or sound effects. and maintaining detailed instructions. and the customers. graphics. voices. System Analyst: A system analyst designs and develops new hardware and software systems by incorporating new technologies. presales and services organizations. ISV partners. A computer programmer may be required to use various computer languages. System administrators: A system administrator manages the hardware of computers and networks in a company. The content developer may design applications for various technical and commercial users. analyzing source systems and business requirements.
He constantly evaluates his surroundings and analyzes situations.II 6 . 2. he is not confident about his communication skills and is not comfortable doing sales. Ans. He is very innovative and takes initiative in all the functions related to his field. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions If you have responded with a 'Yes' to most of these elements. However. you are satisfied with your current position and you should look forward to achieving your long-term professional goals. and is currently working as a software developer at Technology Systems. He regularly organizes technical fests and seminars. Short-term professional goals refer to the goals to be achieved within two to three years. If you have responded with a 'No' to most of these elements. your professional satisfaction level is low and you should look forward to improving your job conditions.Solutions to Chapter One Questions 1. Ans. ©NIIT Coordinator Guide – Personality Development Programme . He has also worked at Smart Developers as a technical writer for one year. Don is also good at supervising tasks because he has excellent monitoring skills.Tech. He offers his support and advice when required. Don is an avid sports person and has represented his college cricket team at the university level. While working at Smart Developers. Prepare a brief self-portrait of yourself for a professional career. he won the first prize in technical writing. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. Write about your short-term and long-term professional goals. A brief self-portrait for a professional career can be made by considering the following elements: Educational qualification Job experience Human handling skills: The following are the various human handling skills: • • • • • • • • • • • • Supervising skills Counseling skills Selling skills Evaluating skills Stimulating skills Organizing skills Mental skills: The following are the various mental skills: Diagnosing skills Inventing skills Operating skills Monitoring skills Written communication skills Verbal communication skills Here is a sample portrait created after considering the above elements: Don Allen is a B.
3. create a table with three columns. according to you. 1. List your weaknesses. Select your strengths from the following list (This is not an exhaustive list. 2. Ans. is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 3. List your strengths. Ans. Weaknesses Poor work ethics Lack of motivation Weak interpersonal skills Action Plan Will learn the basic concepts of personal and professional grooming and will learn about dressing manners Will keep a record of all achievements and successes Will take feedback positively and work upon it ©NIIT Coordinator Guide – Personality Development Programme .II 7 . what do you want most from your job? If you were granted a wish. These goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to a specific geographical location? Besides monetary gain.): Poor work ethics Lack of discipline Lack of motivation Indecisiveness Weak interpersonal skills Weak leadership skills Weak technical knowledge Poor rating in educational qualification Lack of job-specific knowledge Lack of goals 5. which job or position would you like to attain? In your past.Long-term professional goals refer to the goals to be achieved after at least five years. Prepare a self-improvement plan for the next five years. To prepare a self-improvement plan. Select your weaknesses (or areas of improvement) from the following list (This is not an exhaustive list. as shown: S.No.): Strong work ethics Self-discipline Ability to work under pressure Good communication skills Team player Leadership abilities Technical knowledge Work experience High-energy level 4. Long-term goals are derived from the vision of the person. Ans. which achievement has given you immense satisfaction? What.
5.No. she tends to ignore her health care routine and this results in fatigue and depression. She is disciplined and loyal towards her work. she accepts it gracefully and works towards removing her weaknesses. Ans. He should always work towards building healthy professional and personal relationships. 2. She also wishes to improve upon her people-handling skills because she gets irritated with people with poor work ethics and lack of discipline. 16. 3. What type of people irritate you? List the moral values that you abide by. He should have good leadership qualities. 10. 17. and should have strong management skills. 9. 15. If you are single. He should aim for a peaceful and prosperous life. However.Tech. 13. ©NIIT Coordinator Guide – Personality Development Programme .II 8 .S. She gets inspired by reading 'The Alchemist'. She works as a manager in an organization. Similarly. A sample portrait is given below: Donna Bard is a kind hearted and honest girl. 8. List the minimum standard of performance that your prospective spouse should achieve. He should always exude high energy levels. What minimum educational qualification should he/she possess? What special skills or abilities should he/she possess? What personal growth efforts should he/she be making? What professional growth efforts should he/she be making? What should be his/her aim in life? Based on the answers given. He should preferably be an M. 4. prepare a portrait. She works hard and is known as a motivating team player. 12. How do your seniors and colleagues describe you? How do you respond to critical feedback? Describe your most prized possession. Weaknesses Weak technical knowledge Low-energy level Action Plan Will join weekend classes to update self with the latest technologies Will follow a proper health care routine and will actively participate in sport activities 6. Donna has prepared the following word portrait to describe her ideal spouse: He should lead a disciplined life with strong work and moral ethics. What impression do you want people to have about you? What kind of work do you like to do? After answering these questions. 19. 20. 7. 6. She always strives to improve. describe yourself as well as your prospective life partner. he should enjoy participating in sports activities. 5. 18. He should be an avid reader and should constantly update himself with new technologies. 14. List negative personality traits that you don't want your spouse to have. 4. What hobbies and interests should your prospective life partner have? What kind of approach he/she should have towards society? List the desired strengths he/she should possess. you can create a word portrait of your prospective life partner by answering the following questions: 11. What are your hobbies? What are your strengths and weaknesses? List your special skills and abilities. If any feedback for improvement is given to her. You can create your personal word portrait by answering the following questions: 1. Besides working hard. which talks about pursuing one’s dreams.
To do this analysis. the students will get to know which of the desirable qualities they possess and which of the qualities they need to work upon. Tell the students that to target a suitable job. Tell them to have complete knowledge of all the information given in the bio-data because that will form the basis of discussion during the interview. ask the students to assess the job opportunity on the basis of the 15 factors mentioned in the ‘Analyzing the Job Opportunity’ topic. At this point. Give the students a list of desirable qualities that organizations look for. the students have learned to: Identify the job requirements Prepare for the interview Participate in the interview Recapitulate the interview Identify the typical questions asked in the interview Assess their job personality Focus Areas To conduct this session. Tell the students that before they apply for any job. To prepare students for the interview. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Analyzing the Job Opportunity Ask the students to summarize the results of the self assessment and job planning analysis done in the previous session. you can tell the students about the different types of interviews that are conducted. start with discussing the screening and selection procedure. Ask the students to make a list of all the educational qualifications. values. as given in the additional inputs section. you can take the following approach: Initiate a classroom discussion by explaining the importance of self evaluation and preparation to perform better in an interview.II 9 . Ask the students to go through the list and categorize each quality either as their capability or as their shortcoming. skills. Ask the students to prepare a list of factors that they will consider when seeking a job opportunity.Chapter Two Objectives In this chapter. trainings taken. and special achievements as mentioned in their bio-data. and abilities. They should also make a list of their extra-curricular activities and hobbies and mention them in their bio-data. which is common in all the organizations. ©NIIT Coordinator Guide – Personality Development Programme . The bio-data is the most important document in the interview. it is necessary to analyze the job opportunity and ensure that it matches their expectations. This exercise will help the students assess their personality. This information is provided for you in the additional inputs section. projects. Describe the various characteristics of interviewers and the various disciplinary factors that the students should keep in mind while appearing for the interview. After this exercise. it is very important for them to analyze the job opportunity. Tell the students about the importance of recapitulating the entire interview and making notes of their positive and negative aspects of performance. Tell the students that it helps to know the various characteristics of interviewers.
Competitors 8. Agreement contract/service bond 15. Job safety 11. Tips on Body language During an interview. ask them to refer to the company's website and brochures to gather more information. Sit straight and alert. Give a formal smile. Background of the company 2. Mirror the interviewer's techniques. Remuneration/perks 14. Future plans of the company 7. After all the students have selected at least one job opportunity. Others may find that the job opportunity does not seem to match their expectations. Qualities required 13. Keep your hands on your lap. Promotion prospects Provided Factors Ask the students to study the latest issues of industry-specific magazines or newspapers for information regarding available job opportunities. tell them to fill in the information in front of the respective factor in the table. Then. Location 6. Relax! Don't rush through the interview. Ask such students to select another job opportunity article and repeat the exercise. Annual turnover 4. Maintain regular. Give students time to research all information. If the students find that the information provided in the job opportunity article is not sufficient with regard to the factors given in the table. students who have been able to tap the job opportunity of their choice will be happy with the outcome. look at their self assessment and career planning analysis.II 10 . Any news-making issue in the past 9. Then. as shown: Expected Factors 1. Instruct the students to draw a table with two columns. At the end of this exercise. Products and services 3. attentive eye contact. and discuss the same with their friends. ask them to assess it keeping in mind the 15 factors given to them. Number of employees 5.Provide the students with a list of the most common factors that should be taken into consideration when seeking a job opportunity. ask them to select the job opportunity they think will match their expectations. ©NIIT Coordinator Guide – Personality Development Programme . always remember to: Shake hands firmly with the interviewer. Type of work 12. Position offered 10.
and special software. Has a fixed evaluation scheme to assess the interviewees. a psychologist in the interviewer panel. Is conducted over the phone. managers. Involves questions that are often framed beforehand. and occasionally. The number of interviewers may vary. May be scheduled or unscheduled. Is cost-efficient and less time-consuming. and the cost that the organization wants to incur on the interview process. Usually involves each interviewer targeting a particular aspect of the interviewee's skills. A board interview: • • • • • • A rotational interview: • • • A walk-in interview: • • A phone interview: • • • • • A video interview: • • • A campus interview: • • • • ©NIIT Coordinator Guide – Personality Development Programme . an on-the-job specialist. the time available. Is conducted over the phone line by using a microphone.II 11 . Is an interview between one interviewee and a panel of two or more interviewers. Requires participants to appear for selection tests. Involves presentations by companies who want to recruit the students. Can serve as a platform to check validity of information in the resume. Is conducted by companies at the campuses of various colleges and universities.Types of Interviews Different types of interviews are used in different situations. Is a convenient and speedy method of recruitment. Is usually conducted by the government or large organizations. May be conducted for candidates residing in a different country or at distant locations. Is an interview of a candidate by different interviewers separately. Could involve walk-in interviews. Features a selection process that is based on the collective input of several people. a video camera. Has a set of fixed questions for all interviewees. The various types of interviews are: A one-on-one interview: • • • • Is an interview between the interviewee and one interviewer. depending on the factors such as the job profile. Involves questions that are asked on the area or field each interviewer represents. Has personnel representatives. Is usually used to screen interviewees. Is usually used to screen interviewees. Can be held for all posts and for all levels. Involves direct assessment of the interviewee by the interviewer. Provides an interviewee several chances to present his/her abilities and skill set.
Prepare a good bio-data of yourself.in : Mr. Name of the post 2. Use terms and phrases relevant to the industry.M. 21-D.66 78.present : Software Engineer : Vinay Yadav : 10.Tech % Marks Class 1.2 65. Yadav : Software Developer : Single : Institution/ Place Degree/ Exam.S. Academic qualifications Sl.co.II 12 . Surya Apartments.24 First First First ©NIIT Coordinator Guide – Personality Development Programme .Engg. Passed AISSCE AISSE B. 24 : 410. Age 4. Faridabad M. Use simple and concise sentences. Add a cover letter or note mentioning the code number and other details specified in the advertisement. The following guidelines needs to be followed while designing a bio-data: Avoid spelling and typing errors. 1995-96 1997-98 1998-2002 Vidya Mandir 15-A. D. Address . Ans. Period From to : raovinay10@yahoo. Limit the bio-data to two pages. Occupation 10. 3.permanent : 410. Name 3. 21-D. 81. Faridabad (HR) 6. Here is a sample bio-data: Bio-Data 1. Father's name 9. Marital status 11. Surya Apartments. 2.1981. E-mail ID 8.3092391 7.Solutions to Chapter Two Questions 1. No.V. Give a consistent and symmetrical look. Date of birth. Address . Telephone numbers : 0129 . Faridabad D.A. Faridabad (HR) 5. 14. College Ambala.V.10.
Won the first prize in technical writing. 10. Personal interview: To prepare for a personal interview round. you need to consider the following factors: • • Academic preparation: List down all the academic qualifications mentioned in your bio-data and ensure that you are comfortable discussing about those qualifications. and discuss them during your interview. Rehearse the presentation of your project work and practice the answers to the common questions pertaining to the project work.12. Special attainments: List down all your special achievements.pm Rs.II 13 . 14. and System Analysis and Design (SAD). Briefly write out a preparation plan for an interview for a software engineer's post. and an answer as to why you chose this topic. You can practice group discussions with your friends and improve upon your communication skills. Group discussions: In the group discussion round. logical reasoning tests. 20. aptitude tests. No. Ans. Professional skills 16. language tests. C++. such as ‘Role of JAVA in the Internet’. such as: Why did you choose this particular project? What are its practical applications? • • Practical training: Prepare a brief write-up on the training you have undergone. Getting familiar with the interview process: The interview process followed in most of the organizations consists of three rounds: Preliminary written tests: This includes IQ tests. such as RDBMS and Operating Systems. Period From To Oct 2003 till date Oct 2002 to Oct 2003 Organization Designation Last Salary Drawn 1. References : C. You can prepare for the preliminary written tests by using books that contain sample tests. such as writing a technical paper or participating in seminars and technical competitions. Prepare a brief description of your favorite subject or topic. organizations ask candidates to discuss a specific topic among themselves. 15. ©NIIT Coordinator Guide – Personality Development Programme . Extra-curricular activities : Played cricket at the university level. In addition. Work experience: Sl. : Available on request. and ‘Comparing Poseidon and Rational Rose as Modeling Tools for S/W Systems’. Personal attainments/distinctions : Organized technical fests and seminars. 2.000/. The topics can range from current events to technical topics. Technologies Systems Smart Developers S/W Developer Technical Writer Rs. Date Signature 2.000/-pm 13. list down your learnings. and technical knowledge tests. Project work preparation: Most organizations focus on project work because it reflects your own work. Here is a plan to prepare for an interview for a software engineer's post: 1. Oracle. and always mention if you have contributed to the advancement of any application during your training session.
Maths College: B. Prepare a list of your strengths and weaknesses. Principal accomplishments : Modeling. Oracle. Ans. and maintaining the software system. C++.Tech Job Knowledge: Example: Principal responsibilities : Designing a software system and writing code for modules of the software system. developing. Leadership quality : Handling different projects related to software systems. A software professional may possess any of the following traits: Ability to analyze situations Self confidence Articulateness Creativity in developing new concepts Proactiveness Ethicalness Desire to excel Reliability Ambition Communication skills Past achievements Some of the weaknesses that should be overcome by software professionals are as follows: Weak analyzing skills Lack of career plans and goals No emphasis on growth prospects Lack of specific technical knowledge Over ambitious Immature and dishonest Lack of leadership qualities Poor communication skills Lack of past achievements No desire to achieve or excel ©NIIT Coordinator Guide – Personality Development Programme . List your qualifications and skills that will help you get selected for a job.3. and System Analysis and Design (SAD) • 4. Ans. The qualifications and skills that will help you get selected for a job are: Qualifications: • • Educational Knowledge: Example: School: AISSE in Physics. Chemistry. Skills: • Interpersonal skills: Example: Communication skills Coordinating skills Negotiation skills Skills related to the job: Example: C.II 14 .
My name is Vinay Yadav and I am a software developer with Technologies System.Tech : 1 year of experience as a technical writer. and I am aspiring to do an M. Based on the above-mentioned qualities. 3 years of experience as a S/W developer. I am a person with a high degree of integrity and team spirit. Handling a team of seven software professionals.Tech. Assume that Vinay possesses the following qualities: Educational Qualities: School College Professional Qualities: Professional experience Principal responsibilities Principal accomplishments Leadership qualities : AISSE in Physics. C++. Because he has a strong technical experience and good interpersonal skills. Ambala. : Managing different projects related to software systems. and System Analysis and Design (SAD). Vinay has identified a goal for his professional life. I have done B. developing. Engineering College. Ans. giving comprehensive information about yourself within two minutes. Chemistry. Maths : B. Oracle. Introduce yourself. I have been brought up in a atmosphere where discipline and respect for elders is a way of life.II 15 . : Designing a software system and writing code for different modules of the software system. 6.M. ©NIIT Coordinator Guide – Personality Development Programme . I believe strongly in values like honesty and hard work. from M. Responsible for making high-quality software systems. Interpersonal skills : Ability to analyze situations. : Modeling. and maintaining the software system.5. Ans. Vinay plans to become a project manager in the next two to three years. Identify an appropriate career goal for yourself by matching your qualities to the job.Tech. Creative in developing new concepts Pro-active Desire to excel Reliable and ambitious Good communication skills Good coordinating skills Good negotiation skills Skills related to job : C.
it will help divert their minds away from the stress and nervousness. ask the students to practice mock interviews with their friends. The questions can be related to their educational qualifications. They will feel light and enthusiastic. They also have their own set of strengths and weaknesses. you can take the following approach: Initiate a classroom discussion by explaining the importance of managing stress when appearing for an interview. Explain to the students that failure in an interview should not dampen their spirits. Discuss the ways by which the students can release stress. the students have learned to: Handle stress during job interviews Participate in interviews with confidence Use stress situations as motivating factors Focus Areas To conduct this session. and the various interpersonal and job-related skills mentioned in the bio-data. and they should learn from such experiences. Explain to the students that if they are well prepared. Before the students give a mock interview. Tell the students to make a note of all the positive and negative aspects of the interview and work on the negative aspects for the next opportunity. professional experiences. Tell the students that they can perform better in an interview by listing down all the possible questions and obstacles that can occur during the interview.Chapter Three Objectives In this chapter. ©NIIT Coordinator Guide – Personality Development Programme . ask them to get the summarized results of their self assessment and career planning analysis with them. Obstacles can occur due to the lack of any desirable quality or if the candidate shows stress during the interview. such as by giving mock interviews. if they interact with the fellow candidates. Releasing Stress by Giving Mock Interviews To decrease the stress level in the students' minds.II 16 . In addition. they can answer all the questions and can overcome any obstacle. and they may not have answers to all the questions. They should follow a philosophical approach and start thinking of the next job opportunity. Explain to the students that the other candidates appearing for the interview are also like them.
Leaving on a positive note Positive Aspects Negative Aspects ©NIIT Coordinator Guide – Personality Development Programme . 7. Clarity of introduction 13. Clarity of answers 31. His/her dress 19. 10. The students can be evaluated against the following parameters: Instructor feedback How would you rate the interviewee on: 1.II 17 .The students can take care of the various disciplinary factors and the characteristic profiles of interviewers by giving mock interviews. The use of appropriate greetings His/her handshake His/her smile Excellen t Good Fair Poor 4. Confidence level 28. Eye contact level 25. Promptness while answering 34. His/her listening skills 40. His/her posture 16. His/her resume 22. Ability to use suitable closings 37.
I blame myself for my mistakes. I am very critical of any displeasing behavior around me. as shown: Personal Stress Index S. to be used if the students absolutely identify with the corresponding statement. ask the students if they are feeling more comfortable facing the interviewer. I feel a compulsive need to prove my worth. I feel insecure and anxious about my future. to be used if the students strongly disagree with the statement. consider the following questions: 21. I am apprehensive in handling responsibility. 23. Give the students some statements that convey the behavior pattern of a person in a given condition. Present those statements in a tabular form and ask the students to rate each statement based on their preferences. the interview committee will be able to determine if the candidates can work cordially. The interviewer will ask the reason for leaving the previous job from the candidate to assess the candidate's interest in the current job and stability. This analysis will help in reducing the stress level and the students will be more comfortable when appearing for an interview. Tell the students that they should rate the statements according to how they actually feel and not according to the image they may want to portray to others. 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 Statement I get irritated by the interviewer's undesirable attitude. Is the candidate capable of doing the job and does he or she have the required skill set? What is the motivation level of the candidate? What interests the candidate in this particular job? Is the candidate stable? How easily can this candidate gel with the other employees? Is this candidate friendly in nature? Inform the students that throughout the interview process. Tell the students that by judging their team building and coordinating skills. The body language of the students will tell the interview committee about their nature and motivation level. ©NIIT Coordinator Guide – Personality Development Programme . Stress Level Evaluation Different students might have different reasons for being under stress when appearing for an interview. I find my life unfulfilling and meaningless. Ask the students to create a table with seven columns. I wish for immediate appreciation and recognition. they should also know about the questions that the interview committee may consider. Tell the students that they can rate each statement by entering the number in the respective rating column. For example. they need to rate each statement from 0 to 4. The ratings vary from 4. 26. to 0. You can ask the students to assess the various reasons of stress and evaluate the stress level by using the Personal Stress Index (PSI). they will be judged on the points given above. Their bio-data and the discussion on the facts given in the bio-data will help the interviewer assess their capabilities. and failures. Accordingly. I feel anxious about undertaking new endeavors.No. Tell the students that besides knowing about the possible questions that can be asked during the interview.After the mock interviews. 22. I am extremely impatient and get easily frustrated. 25. This will help them assess their actual stress level.II 18 . defeats. 24.
ask them to add the ratings given to the 10 statements. A PSI of 5 or less indicates an exceptionally low level of stress. and a PSI between 20 and 40 indicates that the students need to be counseled. ©NIIT Coordinator Guide – Personality Development Programme . Keep the scores of the students confidential and create an appropriate action plan for each student.After the students have completed grading the statements. A PSI between 10 and 20 indicates a favorable level.II 19 .
In addition. They should be extra careful when interacting with others and handling a new project. This will give them an impressive start and enable them to rise faster in their careers. Arrive at the assigned time and report to the concerned person. Observe the students while they work on their respective assignments. Explain to the students the importance of giving their best in the first assignment. they need to follow the hierarchy protocol. They should try to know more about the parameters to evaluate performance and behavior. it always helps if they know what to expect throughout the day and how to conduct themselves. Show them a sample evaluation sheet (where 5 is the most ideal rating and 1 is the least ideal rating). Find out about the organization's rules and regulations. Ask if there is an official manual that provides such details. Be careful about what you say. Such suggestions should be given only after prior consultation with seniors and colleagues. they will be able to get along with their colleagues easily. Enquire about the generally accepted and followed practices of the office from your colleagues or the HR department. Provide the students with the tips given in the ‘Enthusiastic Team Player’ topic in the Additional Inputs section. On the first day at work: Be punctual and report on time. Use formal language.No. This is because a favorable first impression can lead to several good opportunities. Overachieving the Targets Tell the students that they will be observed closely the first few days. give the students an assignment and ask them to complete it in a particular time. the students have learned to: Identify tips for performing well in their first assignment Identify techniques for suggesting changes in their organization Focus Areas To conduct this session. However. Introduce yourself and engage in conversation with them. Instruct the students that they should not hesitate to give inputs regarding the existing projects. Explain to the students the positive effects of being enthusiastic.II 20 . Feel secure and positive. discuss with them the evaluation process and then disclose the name of the best student. They should achieve all the objectives given in their first assignment and should not offer excuses for not doing any part of the assignment. and protocol. Warn the students that the inputs or suggestions for the values. They should attain the knowledge regarding performance evaluation and about the various projects in the organization. Provide them with the tips given in the Additional Inputs section. Ask them to effectively make use of their communication skills to build a good rapport with their colleagues. Familiarize yourself with the new surroundings. Tell the students that they should get to know about all the aspects of the organization in the first few days because there will be little work pressure. such as: S. There is usually not much work to be done on the very first day. this attitude gets rubbed off on their colleagues. Wear a smile. Familiarize yourself with the people who are introduced to you.Chapter Four Objectives In this chapter. After they have completed the assignment. Parameter 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . If they are full of enthusiasm. and the coffee machine. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Tips for Smooth Handling of the First Day at Work Tell the students that on the first day at work. you can take the following approach: Initiate a classroom session by discussing with the students how they should spend their first day in office. Clarify any doubts and seek information from your new colleagues or the HR personnel. rules. For this. Do not make unsolicited comments and avoid politically incorrect language and humor. general practices. Look confident and feel comfortable. such as the restroom. The first day is usually about fulfilling certain formalities and getting familiar with the new surroundings. Do not hesitate to ask questions. and regulations of the organization should be kept reserved for a proper opportunity. Explore the building and find out the location of various departments and facilities. the canteen.
Present yourself in a dignified manner and always wear a smile Accept the fact that you cannot please everyone all the time. Explain to the students that their behavior. Keep learning new things to boost your confidence. the client perceives the organization to be reliable and ready for tough assignments. Therefore. new employees should strike a good rapport with their seniors and team members. Solutions to Chapter Four Questions 1. Make a list of your qualities.1 2 3 4 5 6 Adherence to time Adherence to quality Adherence to guidelines Discipline Participation Extra Efforts Ask the students if they had considered these parameters when doing the assignment. team participation. they should try to overachieve the targets and improve upon their past performances. If the employees are enthusiastic. they will be considered for new and challenging assignments if they show a high degree of enthusiasm and willingness to participate in all team activities. This is because the lack of confidence in one area influences the other area. Presence of team spirit will enable them to accomplish their project and organizational goals. Appreciate your qualities and be proud of them. they should not concentrate on only achieving the explicit targets. In addition. Ans. In addition. Accept feedback with a positive attitude. Tell them that the tips apply to all situations. and extra efforts also affect their rating. Stay healthy and fit. Do not underestimate yourself. If they wish to secure a rating of five. Enthusiastic Team Player To create a good impression in an organization. Always try to help others. Tell the students that they will be able to maintain their level of confidence and enthusiasm after following these tips. Believe in prayers. Ask the students to list down situations where they may not feel confident. Recognize all of your accomplishments and make a list of them. Tell them that the situations can be personal or professional. List out your short-term and long-term goals in your professional life. It affects your personal and professional life. Do not take feedback on your projects personally. Short-term professional goals refer to the goals to be achieved within a span of two to three years. Would they have performed better if they had been aware of these parameters? Tell the students that it is necessary to know about the evaluation procedure to perform better. they should simply find clues to their problems with the help of these tips. Pamper yourself. These goals can be derived after considering the satisfaction level (by saying 'Yes' or 'No') related to the following elements: Desired position Justified Salary Learning opportunities Job Security Preferred working conditions ©NIIT Coordinator Guide – Personality Development Programme . If they feel low.II 21 . After they have written the situations. These things need not necessarily be related to your job. give them the list of tips that will help them overcome their problem. Think positive and talk positive. The list of statements is as follows: Get your priorities straight. Exhibit what you do best and teach it to others. tell the students that it is not enough to simply achieve the targets.
You can create your action plan by filling up the following table: What I Plan to do How I Plan to do When I Plan to do Possible Obstacles Plan to remove obstacles Action 1 Action 2 Action 3 ©NIIT Coordinator Guide – Personality Development Programme . Long-term goals can be determined by answering the following questions: Which position would you like to attain after five years? Which field of work do you wish to explore in the future? Do you prefer to relocate to any specific geographical location? Besides monetary gain. Long-term professional goals refer to the goals to be achieved after at least five years. After you have identified your short-term and long-term goals. which achievement has given you immense satisfaction? What. which job or position would you like to attain? In your past. Long-term goals are derived from the vision of the person. If you have responded with a ‘No’ to most of these elements. you are satisfied with your current position and you should look forward to achieve your long-term professional goals.If you have responded with a 'Yes' to most of these elements. what do you want most from your job? If you were granted a wish. according to you. You can also explore the opportunities wherein you are able to increase the level of satisfaction in a span of two to three years. Ans. make an action plan to achieve these goals.II 22 . is success or failure? Which accomplishment determines a person's progress? How competent are you to overcome your current weaknesses? What is your aim in life? 2. your professional satisfaction level is low and you should look forward to improving your job conditions. Prepare an action plan to achieve your goals.
Start handling two teams simultaneously. Ask your project manager to give you a chance to work in projects that involve new technologies. This will help you continuously assess your performance status. 36. If you are not comfortable about a specific aspect about the organization. 29. 41. The time span can be mentioned as follows: 32. In the next three years. Now. Write this list in the column 'How I plan to do. Continuous process. The list of obstacles can be as follows: 37. Family planning to relocate.II 23 . ©NIIT Coordinator Guide – Personality Development Programme . make a list of things to be done to reach that level. Represent yourself as an enthusiastic and confident person. write that it in the column 'What I plan to do. raise the issue in an appropriate manner. make a plan to remove them and start working as per the plan. 43. Devote two to three hours in a week for studying. Working on similar types of project again and again. Ask your team members and seniors about the performance evaluation procedure. Acquire a position of a senior software engineer or a team leader. Always be ready for any opportunity and make sure to give your best performance. 33.Tech. You can plan to remove your respective obstacles as follows: 42. Make efforts to get noticed in your team. Plan out a strategy to make a good impression on your first job. You can use the following strategy to make a good first impression: Utilize your first day in office in getting familiar with your colleagues and the office environment. Remain in the current office for the next three to four years. Heavy competition. Good leadership qualities to be identified. Take extra measures to perform better in your first assignment because it will help form a favorable first impression. Start making your list of accomplishments and start working on the list of shortcomings. Ans. Try to collect all the information related to your organization and understand the atmosphere of the organization. if you have joined an organization as a software developer want to become a project manager. Lack of time to enroll for the course and to study. 45. This will lead you and your team towards success. Discuss your goals with your family and seek their support.' Then. Take the long pending leaves and get yourself enrolled for the M. Now. Always support your team members and cooperate with them.' The list can be as follows: 27. 35. Make efforts to get noticed by always appearing confident and enthusiastic. 34. In the next two years. Time span already given. Learn about the new technologies. 28. Build a bond of trust and understanding with your team members. 40.For example. In the next three years. This will reflect on your work and people will want you to work with them. If possible. 39. course. 3. list the possible obstacles against each point. 44. 38. Be ready to take on new challenges. Always appear enthusiastic and full of confidence. Write the respective deadlines in the column 'When I plan to do'. 30. allocate a deadline for each activity. study with a friend who is doing the same course. Take your first assignment very seriously and deliver your best. Acquire a Master's degree in Technology. After you have identified the obstacles. 46. 31.
II 24 . This will help them be enthusiastic and increase their confidence level. thereby ignoring the important ones. Adherence to commitments always boosts confidence. students should prioritize their tasks. advertising this belief will help in creating a positive environment around you. the students have learned to: Identify the importance of physical fitness Identify the importance of a positive attitude Set priorities Make commitments Be pragmatic Focus Areas To conduct this session. however. Any delay will result in loss of energy and enthusiasm. Tell the students that planning should immediately be followed by implementation. This will enable them and their team to enjoy their accomplishments. students need to work towards meeting the deadlines by increasing the energy levels of themselves and of their team. Discuss the tips covered in the ‘Physical Fitness’ topic of the Additional Inputs section.Chapter Five Objectives In this chapter. If a deadline has not been given for an assignment. Tell the students that they should always fulfill their commitments. can become urgent after some time. On the other hand. Tell the students that they can utilize their skills and abilities if they know how to recognize their talent. A person in depression and with a negative attitude will rarely be able to use his or her positive qualities. Urgent work need not be important. lack of time can result in poor performance. To accomplish their tasks efficiently. ask them to prioritize in order of execution. or not urgent. Therefore. Tell the students that they should always have positive attitude and should always work towards bringing positive energy in their personal and professional lives. they should set their own deadline and work towards achieving it. As a result. Inform the students that they should not keep unrealistic targets because it might result in setbacks. ask the students to take the list of important tasks again and tell them to categorize them as urgent and not urgent. They should be practical and reasonable while planning their work. Therefore. urgent. After they have made the list. but need to be performed in the future. It is a good practice to remember your achievements and accomplishments more often to bring positive energy in you. if not managed properly. It is necessary to think well about yourself if you want others to think well about you. it is important to manage the various tasks and complete them within the specified time. Now. not important. In addition. ask them if they are utilizing all their skills and abilities. They will stay active and full of energy throughout the day. one should take care to complete all urgent work on time. To manage a task. This can cause self doubt and depression. In addition. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Setting the Priorities Lack of performance does not necessarily mean lack of knowledge. important work. Urgent work needs immediate attention and provides less time for execution. Help the students differentiate between important and urgent work by asking them to place their tasks in the appropriate box in the matrix shown below: Urgent Important Managing the ongoing crisis Completing the deadline-driven projects Not Urgent Future prevention of crisis Building relationships ©NIIT Coordinator Guide – Personality Development Programme . Ask the students to list all the important tasks that they need to do on a daily or weekly basis. Explain to the students that being physically fit will help them maintain good health and perform optimally. you can take the following approach: Initiate a classroom session by asking the students to list their skills and capabilities. a person should categorize it as important. You may have complete knowledge of a task. Again. Then. ask them to list other tasks that might not be important. Tell the students that many professionals are never able to achieve success in life because they put all their energy in completing the tasks that are urgent. their performance goes down and they feel depressed because they could not complete the important work. Explain the difference between important and urgent work. even after investing all their energy. Tell the students to keep the final list with them for future reference.
they will be able to manage their responsibilities in the specified time. This list will help them remain healthy and active while coping with a busy work schedule: Take 10 deep breaths. and consult a dietician for further guidance. This will help you remain organized. Entertain your spirit. John needs to work on the following aspects: Lack of physical fitness routine: He tends to ignore the aspect of physical fitness because he spends long hours in office. Tell the students that if they are healthy. In addition. This process will help them assess their real potential. However. This will help them accept new challenges and perform better. After a hard day at work and going through several daily chores. positive attitude. feed your soul with beautiful thoughts and scenes to rejuvenate your spirits. This beauty can be the nature or some good work going on in your neighborhood. assess yourself and list down the good qualities that you possess. Setting priorities with practical approach: John sets his priorities before starting any work. ©NIIT Coordinator Guide – Personality Development Programme . List out your qualities among the potentials given in this module. The result will be surprising because most of the students will realize that they have not gone for a health check for years. ask the students to list the various physical problems they face while working. Few get the time to exercise or play a physical sport. they will be full of life and vitality. Now. Do not skip meals. Admire yourself. have an organic fruit everyday. How do you propose to overcome the deficient potentials? Ans. It also enables you to relax your nerves. The appreciation and encouragement act as motivators and increase his potential. we emphasize on improving on our educational qualifications and professional qualities because these parameters form the basis of assessment for any person. Ans.II 25 . You can do this exercise anywhere and at any time of the day. Make a list of all the tasks.Recognizing new opportunities Planning Not Important Making calls Checking mails Attending meetings Popular activities Phone calls Mails Time wasters Pleasant activities After the students have categorized their tasks. and physical fitness should also be recognized. Give the students the following list of tips. Besides being assessed on your educational and professional standards by others. Taking the stairs instead of the lift and indulging in rotation exercises while sitting on your workstation will increase your blood circulation and refresh your energies. Making commitments: After setting the priorities. it will reduce the tension of remembering the tasks to be done and eliminate the risk of missing any important work. John makes commitments and works sincerely towards meeting the deadlines. 2. Perform small exercises. In addition. Ask the students to describe their health care routine. Follow healthy eating habits. most of us tend to ignore the beauty around us. Following is a sample list of qualities possessed by John: Positive attitude: John always looks at things with a positive attitude and keeps track of all the appreciation and encouragement given to him. Solutions to Chapter Five Questions 1. factors such as enthusiasm. This will help in boosting your confidence on a regular basis. Many people tend to ignore these factors. Once in a week. They will have a clear idea of the high-priority tasks that need to be performed before the low-priority tasks. He sets realistic goals. Physical Fitness It is not possible to utilize your full potential if your body does not permit you to do so. Taking 10 deep breaths 3 times a day will enhance your thinking power because more oxygen is transferred to your brain. When we talk about education and profession. Tell the students that they can take care of themselves if they follow these health tips. This enables him to accomplish the tasks in a proper manner and within the specified time. ask them to write the last time they went for a health check.
This will help increase his physical fitness. John can take the following steps to overcome his weaknesses: He will consult the physical trainer. Time gap between planning and execution of project: John tends to delay the execution of planned projects. To ensure success. and follow it regularly. he will share the schedule with his team members and his seniors. ©NIIT Coordinator Guide – Personality Development Programme . This results in loss of energy and enthusiasm. set up a fitness routine. He will ensure that all projects are executed on time.II 26 .
they should calculate the amount of time spent on completing those tasks and analyze if the estimated time was more than the actual time taken. Ask the students to make a list of tasks that they do in a day. if you can do so. Delegate work to others: Identify tasks that can be delegated. His colleagues flock to his workstation because it is a good place to hang out. However. avoid delaying task execution. At the end of the day. and pays attention to smallest of details. Use 'To Do' lists: 'To Do' lists prevent you from forgetting to complete or start some work at a certain time. This ensures that you are in a better position to manage the day ahead. the students have learned to: Identify useful tips to manage time effectively Create a time management schedule Assess their time management ability Focus Areas To conduct this session. she plans for the known and the unknown. and taking sufficient breaks when performing a lengthy task. If only he could learn how to rule his life instead of allowing other people to rule it. they can use ‘To do’ lists. He does not have time to pursue his hobbies and interests because he is in office during most weekends. Failing to plan is equivalent to planning to fail. Tell the students that they can follow several tips to manage their time better. By listing the activities performed in a day and the time spent on each activity. After reviewing the daily time log for four to five days. they might realize that the time spent on making phone calls and checking mails may be reduced and utilized for more important tasks. She helps people around her and nurtures them because she believes in their potential. and avoid trying to be perfect in all the tasks undertaken. and then state the various guidelines that can be followed for effective time management. if any. Then. Ms Balanced is a smart. To create this list. successful. In addition. After discussing the two different personalities. it is just that he cannot say ‘No'. You should keep referring to them during the day. ask them to prioritize the tasks and allocate a time period for each task. ©NIIT Coordinator Guide – Personality Development Programme . they will be able to assess whether they have utilized the time well. They also help you prioritize tasks. Tell the students that they will always meet their deadlines and be ready to take on new assignments if they are able to manage their time well. You can ask the students to use the format for time sheets given in the additional inputs section. These behavior patterns include saying 'No' to the work elements that are not included in their responsibilities and will not be measured when assessing their performance. He is always asked to participate in company activities not only because he is good at these activities but also because he is willing to put in extra hours. she is completely down-to-earth and unassuming. Work only on those tasks that cannot be delegated. you can monitor the amount of time you spend on doing tasks. Refer to the Additional Inputs section to get information on the ‘To do’ lists. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Guidelines and Benefits of Time Management Mr NeverNo is a talented individual. Inform them about the various behavior patterns that can be followed to utilize time in a better manner. He would rather suffer himself than let his image suffer. Tell the students that they should maintain a time log. Maintaining a time log will enable them to assess their pattern and identify their problem areas. and popular person. Every day. such as planning. He diligently responds to all the forwarded mails from friends and colleagues.Chapter Six Objectives In this chapter. They should maintain the time log on a daily or weekly basis. tell the students to adhere to the following guidelines to manage time effectively: Plan and organize: Take out time for planning and organizing.II 27 . they will not feel frustrated if they cannot complete specific tasks. By doing this exercise regularly. which could otherwise throw work out of gear. wherein they can write all the tasks to be done and allocate time based on the nature of the work. prioritizing. He is not climbing up the corporate ladder even after three years in the organization. Use time sheets: Time sheets can be analyzed to find ways for saving time. Multitask: Do more than one task at a time. committed. She makes sure to spend time with her family and friends because she can unwind and get back to work feeling refreshed. without becoming distracted. he does not really like doing extra work. Discuss the two different personalities talked about in the ‘Guidelines and Benefits of Time Management’ topic in the Additional Inputs section. you can take the following approach: Initiate a classroom discussion by explaining the importance of time management in the students’ personal and professional lives. At the same time.
II 28 . Handle interruptions well: When planning your activities. Reduction of stress: Effective time management ensures that you are more organized and are able to unclutter your mind. Do not plan for 100 percent of your time. Learn to say 'No': Saying 'No' becomes easier when you realize that your priorities are more important than anything else. ©NIIT Coordinator Guide – Personality Development Programme . Allocate time for pending tasks. Tools for Effective Time Management Effective time management includes organizing and prioritizing your tasks. To Do Lists A 'To Do' list is an action plan for the tasks that have to be done during a specific day. you can make sure that deadlines are met regularly. Always plan for less than 100 percent of your time. Update the list constantly. assign some time for interruptions. More time for family. hobbies. Conquer procrastination: To avoid procrastination. 'To Do' lists and time sheets are the tools that you use to manage time. Higher production and efficiency: Effective time management includes smart goal-setting techniques that help you increase your productivity. This puts you in control. divide a task into a number of smaller tasks and start doing them one by one. There are two types of 'To Do' lists: Daily To Do list Running To Do list To use a 'To Do' list effectively: Make a list of the tasks that you have to do. Therefore. Plan for tasks that have deadlines. Tell the students that effective time management results in: Ability to control one's activities: Effective time management helps you prioritize and organize your activities. you do not feel stressed. and friends: Time management helps you restore the balance between work and leisure hours. Deadlines being met consistently: By prioritizing tasks and organizing schedules. Prioritize all your tasks.
It helps you track your time and analyze whether you are spending your time productively. Use a time sheet to track your time. List your activities for a week or a fortnight.II 29 . 3. and use a 'To Do' list to plan your activities. 2. Analyze whether your time is being spent usefully. Modify your 'To Do' list suitably Ask the students to fill the following time sheet according to the instructions given in the class: Time 6 am 7 am 8 am 9 am 10 am 11 am 12 noon 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm Activities/Tasks ©NIIT Coordinator Guide – Personality Development Programme .You can ask the students to use the following 'To Do' list: Time Sheets A time sheet is a blank table that has hours marked for a day. To use a time sheet effectively: 1.
The time they have allocated for the necessary tasks to be done every day can be utilized for other tasks also. Suggest that the students can also make a list of tasks to be done in a week and can apply the same idea to combine one or more tasks to save time. There can be many more ideas based on the number and types of tasks listed by the students. For example. they should think of innovative ideas to manage time. Now. With every change in the daily routine. Tell them that they can refer to their personal time management survey form. they can make phone calls while watching television. one should make a mental note of the change and try to manage the schedule accordingly. They can invite their old friends to a social event and can enjoy the social event and chat with their friends. While traveling for office. they can watch movies on TV while performing household chores. They should enjoy this activity. Ask students to think of ways to save time and still complete all the tasks for a specific day.Time 9 pm 10 pm 11 pm 12 pm 1 am 2 am 3 am 4 am 5 am Combining Several Activities Activities/Tasks Managing time is not a once-in-a-week task. These new ideas can help them manage time better and improve their performance. and they can even pay off their bills online while listening to their favorite music. the time management schedule also gets altered. they can make a list of points to be discussed in a specific meeting. It is a continuous process.II 30 . They can prepare their study schedule or think of a project to be submitted while traveling to attend a class. ask the students to again go through the list of tasks they have planned for a day and then think if any two tasks can be combined. based on their lifestyle and comfort level. ©NIIT Coordinator Guide – Personality Development Programme . Suggest to the students that the continuous time management process should not tire them. Tell the students that. During the weekend. As the changes occur in one's personal and professional lives.
and the third column will contain the time allotted for the corresponding task. This delayed the rest of the activities. You can also prepare a time log to manage your weekly or long-term tasks. This resulted in delay in planning and executing the meeting.' A sample time log is shown as follows: S. or 'Not attended to. had to work upon another task and this activity got postponed for the next day. To create a time log. the second column will specify the task. However. 1. This delayed the subsequent tasks. you can analyze that one should set realistic deadlines and should not try to be a perfectionist all the time. Skipped lunch for this reason. Started to initiate a fun activity at work. The meeting had to be postponed for another hour. therefore. 4. however. 2. create a table comprising four columns. ©NIIT Coordinator Guide – Personality Development Programme . not all the colleagues were interested in continuing with it on the same day. suppose the following results are filled in the column against the tasks given: Completed Completed Incomplete Not attended to Not attended to Completed The reason for not being able to complete some of the tasks were: Writing a module took two hours instead of an hour. 6. Worked on the reports and cancelled going to the gym. Collected data for making the reports on the team's performance but realized that it will take more than three hours to complete the reports. 'Incomplete'.Solutions to Chapter Six Questions 1. the activities for which one is not answerable to anyone like going to the gym or going out for lunch should not be ignored. The first column will contain the serial number. In the fourth column. The module could have completed in an hour. Ans. 3. In addition. Prepare a time log for utilizing your time and note down your own reactions to your time management. These activities should be given equal importance. Prepare a time log by listing the tasks to be done in a day. Engagement/Task Completing a module Organizing a meeting Organizing a fun activity at work Going out for lunch with friends Going to the gym Making reports on the team's performance Allotted time One hour Two hours One hour Two hours Two hours Three hours Results At the end of the day. Based on the result derived.II 31 . 5. specify the result as 'Completed'. it took two hours.No.
This results in too much of work and effort. I tend to take on each and every task that comes my way and am unable to say 'No' to my friends and colleagues.00 10.30 12. to be followed daily for 12 weeks.30 to 2.00 to 11.00 11.30 3.30 Monday System Analysis and Design Discrete Mathematics Break C Programming Language Computer Organization Break Lab session (C Programming Language) Lab Session (PC Software) PC Software Tuesday System Analysis and Design Discrete Mathematics Break Lab session (C Programming Language) Lab Session (PC Software) Break C Programming Language Computer Organization PC Software Wednesday Discrete Mathematics C Programming Language Break System Analysis and Design Computer Organization Break PC Software Thursday Computer Organization System Analysis and Design Break Lab Session (PC Software) Lab Session (C Programming Language) Break PC Software Friday Computer Organization PC Software Break Discrete Mathematics System Analysis and Design Break C Programming Language Lab session (C Programming Language) Lab Session (PC Software) 1. This unnecessarily delays the things and affects the complete schedule. is as follows: Time 9. Instead of making personal targets.30 2.30 A time commitment plan for Module 2 of the first semester of MCA.00 Monday Digital Electronics Tuesday Data structures using C Wednesday Digital Electronics Thursday Digital Electronics Friday Data structures using C ©NIIT Coordinator Guide – Personality Development Programme . Ans. to be followed daily for 4 weeks. I plan to do the following: I will have a practical approach towards work and will try to strive for excellence rather than perfection.30 Lab session (C Programming Language) Lab Session (PC Software) C Programming Language Discrete Mathematics 4. Ans.00 to 10. This will help me achieve the targets on time and will enable others to learn and improve upon their performance.00 to 11. Learning to say 'No' will help me save a lot of time. Here is a sample list of weaknesses related to time management: I try to do each and every task to perfection.30 to 3. This will help me save time. A time commitment plan for Module 1 of the first semester of MCA. Identify your weaknesses related to time management and create a plan to overcome it. is as follows: Time 9.2.30 to 4. I will involve my team members in my work. To overcome my weaknesses.30 to 5.30 to 1. both planned and unplanned. 3.30 11. Prepare a time commitment plan for an MCA semester allocating time for studies in two modules of 16 (12+4) weeks of time.II 32 .30 to 12. This results in an increased amount of work. I will say 'No' to the tasks that do not contribute to my goals.00 to 10. I will make team targets. irrespective of the requirement. I believe in doing everything on my own and do not feel comfortable in delegating tasks to my team members or colleagues.
II 33 .30 12.10.00 to 11.30 ©NIIT Coordinator Guide – Personality Development Programme .30 11.00 Information Technology Break Data structures using C Lab session (Data structures using C) Information Technology Break Lab session (Data structures using C) Digital Electronics Information Technology Break Lab session (Data structures using C) Data structures using C Lab session (Data structures using C) Break Data structures using C Information technology Lab session (Data structures using C) Break Digital Electronics Information technology 11.30 to 1.30 to 12.00 to 11.
the students have learned to: Identify the importance of good health and physical appearance Identify the importance of good knowledge and communication skills Identify the importance of self confidence and achievements Identify the importance of professional and personal skills Focus Areas To conduct this session. The more knowledge they gain. logical analysis. Absorb genuine feedback: If the reason behind criticism is improvement. Take corrective action: Instead of getting depressed or developing an inferiority complex. they should observe their surroundings and interact with learned people. offering arguments. you should continuously assess your behavior and work on the shortcomings. Acknowledge the reason: If the reason behind criticism is competition. you can take the following approach: Initiate a classroom session by explaining the importance of a good personality. If it is a genuine criticism. There are no specific aspects that determine a personality. If you are calm and composed. your family and friends can guide you. However. Make it a learning experience: There is always something to learn from criticism. Use the content given in the ‘Communication Skills’ topic in the Additional Inputs section. To improve your personality. you should learn from your mistakes. you are in a better position to assess the situation. Do not react instantly: Reacting instantly to criticism will only show your insecurity. If the criticism is about behavior or habits. For this. Tell the students that developing one's personality is an integral part of their professional and personal lives because it helps create a favorable impression. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Criticism and Feedback Personality is an overall impression that you make on others.Chapter Seven Objectives In this chapter. you should work upon it. For this. They should keep themselves updated with their field of work and current affairs. If a person criticizing you is doing it out of habit or frustration. Tell the students that their personality grows along with them. Attaining a good personality depends upon various factors. the better their personality will shape up. Irrespective of the kind of feedback. Communication Skills ©NIIT Coordinator Guide – Personality Development Programme . they should work upon improving their verbal and nonverbal communication skills. and successful experiences can also help in increasing their confidence level. ignore it at once and move ahead.II 34 . If more than one person is making a similar comment. Ignore specific feedback: Always identify the source of criticism. you should never get defensive. Suggest that they should gain knowledge by reading content related to their field of work. Taking feedback and criticism is an important aspect of personality development because people tend to be depressed and frustrated when taking feedback. Giving lame excuses will add up to your negative behavior. In addition. you should work upon it and try to improve yourself. you should look at the possible reason and work on it. ignore the criticism. Concentrate on how to gain from the criticism. and resorting to emotional outbursts will only aggravate the situation. Raising your voice. you should not react instantly and reply by using harsh words. Tell the students that they should take up new opportunities and responsibilities with full confidence and should use their good communication skills and knowledge to boost their confidence. Provide the students with the list of problems they can face while communicating with others. If it is out of jealousy. Factors such as courage. After you have identified the reason. You should always learn from your mistakes. It includes various aspects of your lifestyle. Students can use the following ways to accept feedback and criticism gracefully: Accept your mistakes: If you have made a mistake. you should reply through your work. If the reason behind criticism is jealousy. discuss it at length and get to know about the reason. you should always be ready for feedback and criticism. you should learn to stay calm and ignore it. gaining knowledge is futile if the students cannot express themselves properly. admit it instead of giving excuses. instead. Take a Tally: Think about the criticism deeply and try to identify if you have been criticized for the same thing more than once.
Ask students to record their voice in isolation. Now. Listeners tend to pay more attention to facial and body expressions. tone. verbal and nonverbal. Communication depends upon three factors: words. it is necessary to inculcate positive attitude for effective communication. the students should think of the scenario they are depicting and should bring emotions in their body. A good vocabulary is necessary for effective speaking. a person should be knowledgeable and an effective communicator. 38%. If they are able to feel the emotions. form a list of common problems faced by students. Therefore. Then. Therefore. In addition. they were unable to induce the dramatic effects like various emotions and sound effects. therefore. they will be able to express the same. nonverbal communication is also an integral part of communication. and. the students were unable to convey the correct meaning of the story. They can narrate or describe an incident. and body language. your verbal communication should be consistent with your body language. The students should improve upon their vocabulary and grammar to make a good impact on others. it is necessary for a person to depict his emotions and feelings effectively through his voice. and language. The inability to make an eye contact is regarded as a sign of uncertainty. The following tips will help the students improve upon their verbal communication skills: When recording.To have a good personality. The use ratio of these three factors in any communication is 7%. There are two types of communication skills. a person with a positive frame of mind is more comfortable making gestures while communicating. Verbal communication is based only on voice. ask them to list down the problems they faced in both cases. The students were nervous and felt stiffness in their body when facing the class. voice modulation.II 35 . Here is a list of some of the problems that the students may have faced when recording their narration: They were unable to make it sound interesting because they had to express themselves only through voice. If a person wants to convey sincerity in his or her intentions. Because some students were not able to modulate their voice. Therefore. The students should practice voice modulation to depict the emotions properly. Use hand and face expressions to enhance the expression of what you are talking about. The difference between flat and modulated voice is similar to the difference between bland and spicy food. ©NIIT Coordinator Guide – Personality Development Programme . Here is a list of some of the problems that the students may have faced when narrating their story in the class: The students were unable to make eye contact with the rest of the class. you also need to improve upon your nonverbal communication skills. The students can use the following tips to improve upon their nonverbal communication: Use eye contact when communicating. volume. it is best conveyed through eye contact. Based on their reply. 55% respectively. For this. Verbal communication skills consist of tone. Due to the lack of knowledge of vocabulary and grammar. ask the students to narrate the same in front of the class.
This quality is an aggressive form of being confident and is crucial for having a good personality. Shoes: Wear comfortable. I will create a time management log and will keep a record of all the tasks to be done along with their time frame. This helps them develop their personality. Shows respect for the organization. they should neatly trim the same. well-fitting shoes. The additional qualities that can help you enhance your personality are: Enthusiasm: Being enthusiastic accentuates your personality. 2. Clarity of thought and vision reflects on your personality and therefore improves it. along with the time frame: I will start reading journals and books related to my field to update myself with the latest information. Dental hygiene: Brush your teeth regularly. If they sport a moustache or a beard. The hairstyle should be neat. Identify the shortcomings in your personality and prepare an action plan for improvement within a reasonable time frame. Apart from the above nine qualities mentioned on personality development. I can utilize the time spent traveling to and from office for reading. Within a month. Do not wear sports shoes to the workplace. Clothes should not be too loose or tight.Personal Grooming Tell the students that they can consider the following factors for enhanced personal grooming: Clean and well-fitted garments: The clothes that one wears to work should be clean. Wear a clean. Nails: Nails should be clean and clipped. Then. Gives a feeling of self confidence. Makes colleagues feel comfortable about working with you. Solutions to Chapter Seven Questions 1. odorless pair of socks that match the color of your shoes. Open to criticism: Besides making a list of achievements. Here is a sample list of shortcomings related to personality: Lack of updated knowledge related to my field Lack of entertainment skills Improper time management Improper health care routine Here is the action plan to improve upon the shortcomings. I will join weekend hobby classes and will choose the hobby that will help me relax and refresh my self. they should ensure that it does not chip. Ambition: Being ambitious means willing to take initiative and to reach towards new goals. They should wear minimum jewelry to the workplace. add a few more qualities that are helpful for total personality development. they should be of the correct size. Use a deodorant. Ans. Use a mouthwash. ©NIIT Coordinator Guide – Personality Development Programme . This change should reflect in my personality in one or two months. Competitive spirit: Competitive people are ready to take on challenges and emerge winners. The various benefits of good personal grooming are: Helps establish credibility and gain the trust and confidence of peers and supervisors. I should be updated with the knowledge related to my field. Ans. Avoid heavy make-up and jewelry: Women should never over-do their make-up. Wear shoes that match the occasion. Ambitious people always stand out to achieve their goals and this quality develops their personality. Use a breath mint if necessary. Body odor: Take a bath daily and look fresh. Women should file their nails. Hair: Hair should be clean and neatly trimmed. Vision: Having a vision helps people have a clear idea of where they want to go and what they want to do. Beware of food that may leave a bad odor. If they wear nail polish. I will think of new ideas to improve my time management skills. They should not be faded or torn. people should also remember their failures and should learn from their mistakes.II 36 . This will help me assess my time management skills and identify my time wasters. Facial hair: Men should be freshly shaved.
I should be able to see a difference in two or three months. I will acquire a health care routine based on my working style and food habits.II 37 . I will also learn some exercises to help improve my blood circulation and oxygen circulation. This routine will help me stay active and lively. ©NIIT Coordinator Guide – Personality Development Programme .
and working conditions are hygienic factors. If they express their views. You can discuss the various behavior styles. Tell the students about the model approach that they should follow to resolve problems related to human relations. These facts will help students look at human relations in a better way. or both the persons are partly right. They can become sarcastic. the other person is right and the first person is wrong. and opportunities for creative work. These problems can fall into three categories: the first person is right and the other is wrong. human needs form a pyramid-based hierarchy with physical needs at the base and self-realization at the top. There are three types of human behavior styles depicted by different people in different conditions and circumstances. The characteristics of people having submissive behavior are: They do not stand up for themselves. People having aggressive behavior have little or no concern for other people's ideas. their success depends 15% upon job-related knowledge and 85% upon their skills related to human engineering. Tell the students that in any kind of job. Abraham Maslow has explained that a man is never fully satisfied. recognition. they should know about some fundamental truths related to human relations. The characteristics of people having aggressive behavior are: They can be directly or indirectly aggressive. but can affect performance if they are not present. communication. each person has one behavior style as the dominant one. and ability to lead people. Therefore. factors such as salary. Explain to the students the basic principles of human management and the various ways to bring changes to people's lives without offending or arousing resentment. Some people manage to strike a balance between all the three styles and use these styles according to the situation. On the other hand. personality. These styles are Submissive. Tell the students that hygienic factors satisfy the animal needs. Explain to the students that they can identify different behavior styles by referring to the characteristics given below. Tell the students that in order to deal with and manage people. the performance of a person is influenced by various factors. they do it in a cautious and mild manner. People are generally never fully satisfied and no one is perfect. they act and react differently to their environment. Explain to the students that they should be able to overcome such difference of opinions and build good human relations. Explain Maslow's hierarchy of needs theory. Understanding these styles will help you decide how to deal with different people. company policy. Out of these factors. ©NIIT Coordinator Guide – Personality Development Programme . the students have learned to: Identify the characteristics of human nature Identify the principles of managing people Identify a model approach to a human relations problem Identify the ways to change people Focus Areas To conduct this session. feelings. nature of work. However. According to this theory. You can assess a person's personality by determining a person's dominant behavior style. to achieve success in personal and professional lives. Tell the students about Herzberg's motivation-hygiene theory. These three behavior styles are present in every human being. while factors such as achievement. such as salary. These basic principles and ways include various behavior patterns that people need to follow to understand human behavior and develop healthy relationships. people in search of something always remain active because they are motivated. you can take the following approach: Initiate a classroom session by explaining the importance of good human relations and management for attaining success in any field in life. According to this theory. Satisfied and content people become inactive. Hygienic factors do not lead to improved performance. and motivational factors satisfy the psychological needs. and Assertive.Chapter Eight Objectives In this chapter. company policy and administration. they should have the knowledge of dealing with people. Aggressive. promotion prospects. motivational factors lead to improved performance. and concerns. as given in the Additional Inputs section. However. and advancement for growth are motivational factors. interesting and challenging work. They allow others to move ahead of them in professionally and allow others to take credit for work they themselves have completed. All humans are unique and different. They do not express their views.II 38 . Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Behavior Styles The knowledge of dealing with people is the biggest key factor in human relations management.
1.. I would like to.No. After I finish this work. They blame others for problems and mistakes. I am sorry to take up your time.... They can get verbally hostile or abusive.. They are able to negotiate and compromise. They respect the self and others. but. They express their views directly but not at the expense of others. what do you think. Behavior ©NIIT Coordinator Guide – Personality Development Programme . 10. give the students the following statements in a tabular form and ask them to write the behavior each statement depicts in front of that statement: S. It's only my opinion. I believe that .. It's nothing to do with me. 8. Now. They sometimes adopt a patronizing attitude. They are confident and have a positive attitude.II 39 . and feelings.. its all your fault.. 9.. but. 6. People having assertive behavior express and pursue their own views. 4. I will be happy to answer your question. ideas. 2. Statement Don't ask questions. and feelings. The characteristics of people having assertive behavior are: They are honest with themselves and others.just do it. Would you be upset if we. At the same time. 7. ideas. That's stupid… What can we do to resolve this problem... they respect the right of other people to express their views.. 3. 5.
Ans. He should try to get to know his colleagues. he is unable to control his anger. Before asking another person to do something. and this results in dull presentations. He avoids making personal contacts with colleagues. This will make them feel special. 2. therefore. He tries to remember the names of all persons he interacts with and ensures that he calls them by their names. ©NIIT Coordinator Guide – Personality Development Programme . he looks from that person's point of view. He admits mistakes easily and tries not to have an argument to prove his point. and fair. If he enters in an argument with anyone.Solutions to Chapter Eight Questions 1. he has limited knowledge about his colleagues.. Ans. He tends to make work-related decisions on his own without discussing it with his team. Sam. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. He appreciates the efforts made by others. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively and criticize because these attempts are futile. He tries to be considerate and thoughtful in his behavior.II 40 . Sometimes. It makes the other person feel important. John. needs to work on the following points to improve his skills related to human engineering: He is unable to put his ideas across in an interesting manner. He should learn to stay calm if things are not happening as per plan. List out the qualities in you that need improvement from the point of view of Man Management skills in Human Engineering. List out your good qualities pertaining to Human Engineering. a consultant working at Red Sky. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. He tries to avoid an argument. he tries to reconcile as soon as possible. He should involve his team members in planning activities because this will give them a sense of belonging. he listens carefully to people. He tries to convince the person working with him that he considers that person honest. He needs to improve his presentation skills. which has already been proved wrong. a consultant at Red Sky Inc. upright. In any conversation.
she told her team members about what had happened and spoke of the manager very rudely. Tell the students that they should have immense willpower and ability to make their own way and walk through it. Tom was taken aback because Anita had never asked him to send the document. Grace had pointed out that Anita had not sent her a certain document for review that she was supposed to send two days before. Tell the students that their success will always be rated on the basis of the result achieved. Because of this. Anita began spreading rumors about Grace. Explain to the students that they can accomplish their tasks through organizational ability. He explained why it was not feasible. Explain to the students that gaining specialized knowledge will help them succeed. Anita kept arguing. Then. She did not tell them the reason why he had not agreed with her idea. He told her that this was a serious issue and that she must work towards improving her communication and teamwork skills. the students have learned to: Identify the common traits of successful people Identify the importance of possessing job-related knowledge Identify the importance of common sense and general intelligence Identify the importance of the ability to get things done Focus Areas To conduct this session. she had a bitter argument with her team members Grace and Tom. good work ethics. The preceding case study proves the point that a professional should always take the initiative to improve his or her soft skills. Her manager reviewed her work after a week and was impressed. She went to her manager and told him her idea. Those who have practical knowledge of their area of work enjoy a distinct advantage.II 41 . Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Characteristics of a True Professional Case Study Anita topped in her Class XII board exams. and diligence. Soon after. Tell the students that a true professional should: Be diplomatic and tactful ©NIIT Coordinator Guide – Personality Development Programme . He gave her a very positive feedback and showed her work to the Head of Department. it is necessary to accomplish the task in order to be successful. her rating was average. they should also learn to develop these traits. during her appraisal. After the meeting. Anita argued that Tom was the one who had not sent the document. she complained about how unprofessional the organization was and that the bad work atmosphere was affecting her. During her first project. Therefore. This general intelligence helps them stand out and make a mark for themselves. They can improve their general intelligence by improving their vocabulary. After three months. At home and with her friends. Explain to the students that to develop a good personality. This knowledge is gained through formal education and self education.Chapter Nine Objectives In this chapter. Some of these traits are innate but others can be developed with experience. you can take the following approach: Initiate a classroom session by explaining to the students that successful people have certain traits that separate them from the rest. She disagreed with him and started arguing. The manager explained again in detail why the idea was not feasible. she had an idea that contradicted that of her immediate superior. A successful person always looks out for opportunities and never waits for anybody's assistance to start a new venture. However. They rely on their own abilities and knowledge. Tell the students that the people who succeed in life never rely on anybody for additional help or resources. she completed her management diploma at a premier management institute and got a job in a top software development company. reading and writing skills. Anita’s manager told her that he was very pleased with her work. You can discuss the traits of a true professional by stating the case study given in the ‘Characteristics of a True Professional’ topic under the Additional Inputs section. She made the situation seem as if he had not bothered to listen to her and did not want to accept her idea because it was better than his. the team felt that she was not a team player. and IQ. She studied software engineering at a highly rated engineering institute and won an award for her project. Anita was deemed the 'Star Performer of the Month'. Explain to the students that successful people have a natural ability to comprehend difficult concepts and analyze them clearly.
Ans. He tries not to punish or humiliate a person in order to correct the mistakes made by that person. Microsoft generated revenues worth US$36. He tends to make work-related decisions on his own without discussing it with his team. He tries to be considerate and thoughtful in his behavior. He tries to remember the names of all the persons he interacts with and ensures that he calls them by their names. and fair. He never waited for any external help and realized his dreams on his own. List out some of the important principles of human engineering in which you need improvement. and this results in dull presentations. Bill Gates has all the characteristics of a successful person.II 42 . he has the following three abilities. Identify a successful role model and list two or three additional qualities other than those listed in this module. John. It makes the other person feel important. which has already been proved wrong. Making cost-effective and user-friendly products: Making cost-effective and user-friendly products has been one of the main reasons behind Gates's success. He ensures that no chance to appreciate the other person is missed. Ans. He started developing computer programs at the age of 13. As a result. He needs to improve upon his way of presentation. If he enters in an argument with anyone. he looks from that person's point of view. he listens carefully to people. Microsoft has a strong base of happy and satisfied customers. Ans. a consultant working at Red Sky. My role model is Bill Gates. Admit mistakes Act as an ambassador of the organization Be responsible Display mutual respect Display integrity Have no favorites Be enthusiastic and optimistic Solutions to Chapter Nine Questions 1. chairman of Microsoft Corporation. Besides having these qualities. In 1975. Prepare an action plan for improvement of those qualities. Before asking another person to do something. He admits mistakes easily and tries not to have an argument to prove his point. Microsoft Corporation is a leader in software services and solutions. and is present in 85 countries. Sometimes. He has the natural ability to comprehend difficult concepts and analyze them clearly.84 billion for the fiscal year ending June 2004. upright. 2. he tries to reconcile as soon as possible. He tries to be friendly with all the people around him and always tries to make other person feel comfortable while talking to him. he started a company along with his friend Paul Allen. ©NIIT Coordinator Guide – Personality Development Programme . Following is the list of important principles of human engineering that John should work upon: He is unable to put his ideas across in an interesting manner. Continuous advancement: Gates always aims to introduce innovative products. Today. He tries to avoid an argument. employs 55. He possesses strong work ethics and organizational skills. He tries to convince the person working with him that he considers that person to be honest. In any conversation. possesses the following qualities related to human engineering: He tries to avoid reacting impulsively. 3. List out some of the important principles of human engineering in which you are good at. This keeps his organization always at the top and in demand.000 people. which have made him one of the most successful businesspersons in the world: Vision: Gates had a clear vision at a very early stage in his life that computers will be available in every house and office desk. He has complete knowledge of his own field and has common sense to make practical judgments. he is unable to control his anger.
He should convey to the people that disciplinary measures can be taken against them if they do not comply with the working standards. Following is the action plan for John: He should improve upon his way of presenting his ideas and concepts. As a result. He avoids making personal contacts with his colleagues. He should learn to calm down if things are not happening his way. This will give them a sense of belonging. This results in people taking him for granted. He should involve his team members in planning the activities. He is unable to make hard decisions related to people he works with. he knows little about them. He should try to get to know about the people working with him more closely to make them feel special. ©NIIT Coordinator Guide – Personality Development Programme .II 43 .
IT professionals should possess good health and a delightful mind. and interest in extra-curricular activities. Every member is an important part of the team and is responsible for its success. Tell the students that successful IT professionals know how to manage stress. Highly enthusiastic team members are always willing to participate in all team activities and are considered as future team leaders. the students will start working together and giving good performance. Team spirit can be promoted by sharing experiences and by being flexible. Ask students to resolve various issues and concerns pertaining to the team goals among themselves. Ask the students to form groups of six members each and perform the following activities: Forming: In this stage. Discuss the inputs given in the ‘Teamwork’ topic of the Additional Inputs section. you can take the following approach: Initiate a classroom session by explaining to the students that successful IT professionals have specific traits that separate them from the rest. people get to know each other and make impressions. Norming: In this stage. A team is a group of people working together towards a common goal. interpersonal skills and abilities. In order to remain self motivated. Tell the students that conflicts are bound to arise when individuals work together in a team. the students have learned to: Identify the traits of a successful IT professional Identify the importance of effective communication and self-learning ability Identify the importance of human engineering and teamwork Identify the importance of time management and stress management Identify the importance of self motivation and good health Focus Areas To conduct this session. Tell the students that they should be work well within a team. Storming: This is the argumentative phase. Explain to them that it is easier to find people with mere technical ability but quite difficult to find people who can be good leaders. 47. To express these knowledge skills. Performing: In this stage. c. the students will be comfortable with each other and with the goal that they have decided upon to work together. Tell the students that successful IT professionals never wait for anybody's assistance and completely rely on their own abilities and knowledge to achieve their goals. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Team Building Spirit Successful IT Tyros. should also get along well with their seniors and team members. b. besides being proficient in their field. IT professionals need to be eternal students and be in constant touch with new updates. What do we want? What kind of relationship do we share? Who am I in this interaction? What communication process will be used? ©NIIT Coordinator Guide – Personality Development Programme . They need to ensure a high team spirit to accomplish their project and organizational goals. It is very important to manage time for meeting deadlines and taking on new assignments. an individual should be enthusiastic. Tell the students that successful IT professionals should be highly capable in managing human relations. Ask the students in each group to interact with each other to know each other better. and committed. This is because collective effort is a must to ensure organizational success.Chapter Ten Objectives In this chapter. To be successful. To become a responsible and efficient member of a team. They should are able to comprehend difficult concepts and analyze them clearly. Explain to the students that successful IT professionals have the ability to learn by themselves. while other traits can be developed with experience and perseverance. Some of these traits are generally innate.II 44 . co-operative. Tell the students that they should possess the knowledge of their field of study. Discuss the various conflicting styles given in the ‘Team Building Spirit’ topic under the Additional Inputs section. Answering the following questions will help them identify the reason of conflict and resolve it: a. they should also possess good written and verbal communication skills.
he forgets to greet them at times. Robert becomes popular in his team.II 45 . He feels shy but makes it a point to greet people and to smile at them wherever he comes across them . At times. ©NIIT Coordinator Guide – Personality Development Programme . tell the students that to build relationships at work. Robert is as efficient a worker. Samuel decides that he will make an attempt to meet other people as well. Tell the students that avoiding such situations is not always helpful. Compromising: People with this style participate in a conflict in a reconciling manner. They tend to adapt to the scene that seems to be suitable for the whole team. His bright eyes and ready laugh make people want to be around him. He has an intense look on his face at all times because he is always thinking about his work. Competing: People with this style actively participate in a conflict. Teamwork Case Study Samuel and Robert join a company on the same day and are assigned to the same project. He notices that the people he had been greeting are not keen to communicate with him.they explain company policies to him and help him get accustomed to the office environment. Ask them to learn about the following conflicting styles and select their style: Avoidance: People with this style do not actively participate in the conflict and tend to avoid being in such situation. Robert gets assistance from these same people . extracts the best out of individual talents.in the corridor or in the office library. Sometimes it is necessary for each team member to participate and help the team reach a decision in an amicable manner. On the other hand. He always has a cheery look on his face. Such people are actively involved in planning activities that can bring the team together. being preoccupied with thoughts about work. they must: Widen their circle of friends Strengthen their existing friendships Be willing to help others and also ask for help. if required Teamwork motivates individuals. Collaboration: People with this style try to soothe conflict and inspire each team member to work together in a joint intellectual effort. They don't fight over their point of view but try to settle the conflict within themselves. Samuel notices Robert making friends with people from different teams and departments. and leads to creative solutions. However.Tell the students that people react differently in a conflict. Such people are aggressive in nature and usually bring out new points related to team activities. Samuel is appreciated for being serious about his work from day one. Accommodating: People with this style participate in a conflict but do not get affected by the result. After going through the preceding case study. they initiate conflicts and try to prove their point of view. As a result.
Offer support and motivation on the basis of personal likes and dislikes. Mutual support. Extracts the best out of the individuals. Active contribution by all members. Are not open to giving and receiving feedback. Recognition and reward for team efforts. Recognition and support for individual differences. Practices Aiding Teamwork Good teamwork requires: Agreed-upon goals and clear objectives. Do not give their opinions. Practices Hindering Teamwork A team suffers when its members: Blame each other for failures. Do not share information. Leads to creative solutions. and trust.The Difference Between a Group and a Team A group turns into a team when its members begin to have: Shared Goals Interdependence Commitment Accountability Advantages of Teamwork Teamwork: Motivates individuals. Clearly established procedures. ©NIIT Coordinator Guide – Personality Development Programme .II 46 . Mutual cooperation and conflict resolution. Provision for review and feedback on individual as well as team performance. concern. Sound leadership. Give priority to their tasks over the team tasks. Do not listen to others' ideas and opinions.
The project had to be completed within a month. ©NIIT Coordinator Guide – Personality Development Programme . Ask questions and paraphrase. This will help them in improving their communication skills and vocabulary. instruct the students to take notes while watching television.CH A PT ER . Before the meeting. . Take notes.II 47 . and magazines. Then. the students have learned to: Practice exercises for improving communication skills Improve their vocabulary Focus Areas To conduct this session. After two weeks.SPEC IF IC IN PU T S: P A R T . Jack presents the first version to the client. confidence. it is the first step toward comprehension. because writing is also important along with speaking and listening. You can take the case study given in the topic ‘Listening is the Most Powerful Tool of Communication’ in the Additional Inputs section. Familiarity with a specific language might not be enough. The client is pleased to meet Jack because he appears to be enthusiastic. newspapers. you can: Introduce the topic by explaining the importance of communication skills in the modern world. tell them that possessing effective communication skills is a prerequisite for personality development. Jack briefs his team. he makes all the preparations for the meeting. Ask the students of possible reasons why Jack and his team blundered. To improve their listening skills. and logical thinking are equally important in ensuring effective communication. Tell the students that listening carefully is one of the most important aspects of communication. Give the students a list of words and ask them to frame sentences by using those words in different contexts. This exercise can help in building a strong vocabulary.II Chapter One Objectives In this chapter. This will help them build up their confidence. ask them to write on any topic of their choice. Almost three quarters of the communication process involves listening. It will also prepare the students to participate in group discussions and interviews. Explain that factors such as courage. Tell the students that if they have good communication skills. To improve their listening skills. listening to the radio or lectures. Ask them to read books. the training course looks more appropriate for undergraduates instead of office executives. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Listening is the Most Powerful Tool of Communication Case Study Jack goes to a client meeting to understand project requirements. they will have more opportunities to succeed in life. ask the students to: Control external and internal distractions. The client is very upset because the work does not match the requirements at all. and they work hard for two weeks. He also reads extensively about similar projects and talks to his seniors about the client's previous projects. Make sure that the students maintain a list of the new words they come across each day. Identify key points. The client feels that Jack is the right person to handle the project. and interested. In addition. Avoid making any interruptions. it involves interpreting and understanding. Listening is not the same as hearing. Now. The client wants Jack to create an IT training course for office executives. tell them to present their views on the topic. Instruct the students to create their own personality portrait. Listen actively. bright. Give the students an exercise on passage reading so that they can work on their reading habits. Also. the client is worried that the deadline cannot be met. Carry forward the discussion stating that: Listening is the most powerful tool of communication.
if any. Composure: Remain calm while handling aggressive. Attitude: Be courteous. There are certain desirable procedures and protocols for using the telephone. Listening and Speaking Skills in Telephone Conversations The telephone is an important tool used for communication. So. Body language: Smile before making a call.II 48 . Identify the caller: Ask for the name of the caller. End the call: Summarize the conversation and end the call on a pleasant note. Details of the caller. Receiving a Call There are five main steps in the process of receiving a call: Greet the caller: Greet the caller and introduce yourself. Enthusiasm: Energy and enthusiasm reflect your interest in what you are doing. Giving and Taking Telephone Messages Messages are given when you are unable to speak to the concerned person. or agitated callers. Requirements for future action. Understand the requirements: Ask questions and seek clarifications to understand the caller's problems. Contact number of the caller. and friendly. Purpose of the call. professional. rude. Time for returning the call. Speed: Speak slowly. Clarity: Express your words clearly. and messages are taken when you receive a call for another person. Ask questions from self. Language: Use simple and straightforward language. An effective message includes: Date and time of the call. Sit straight and breathe deeply. Details of the person who received the call. Be unprejudiced. This attitude is reflected in your voice. Exchange information: Ask for and supply relevant facts and information to the caller. you need to consider the following elements: Voice: Your voice reflects your mood and state of mind. helpful. Telephone Manners While speaking on the phone. understanding. ©NIIT Coordinator Guide – Personality Development Programme . Watch for nonverbal cues. take care of how you sound.
The best way to improve vocabulary is to learn new words in different contexts. A person should be quick in reasoning and thinking.II 49 . For example. The three reasons are: Communication skills are required to express our views to others. This adds value to the communication skills. you need to participate in group discussions and personal interviews after you clear the entrance exam. Give any three reasons why it is important to improve communication skills? Ans. The difference between language skills and communication skills lies in the presentation of your ideas. How can communication skills be improved? Ans. students prefer teachers who are jovial and lively. It is necessary to speak in a variety of situations. Communication skills are necessary for a person to express his or her views in any situation. What is the difference between language skills and communication skills? Ans. Solutions to Check your Progress 2 1. Reading newspapers and magazines: Reading newspapers and magazines helps in increasing the reading ability. 2. For example. Organizations conducts tests and interviews to test the candidate's communication skills in addition to testing the subject knowledge. Listening to news on the radio: Listening is the best way to improve the communication skills. Both set of skills are required. Improving the vocabulary: Vocabulary building is another exercise that can enhance communication. a person can have good language skills but may not be able to express his views to a group of people. If you want to pursue higher studies. Communication can be improved by practicing certain activities on a daily basis. This will make you more confident and comfortable with spoken language. The following activities can help a person improve his or her communication skills. Logical thought process: Good communication also includes a logical thought process activity. For example. Presence of mind helps a person think in a logical manner. Language skills denote the person's subjective knowledge. ©NIIT Coordinator Guide – Personality Development Programme . Speaking English language on regular basis: Cramming your vocabulary with new words and reading books will not work until and unless you practice it. whereas communication skills involve the presentation of the subjective knowledge to the outside world. while listening to the radio. and the vocabulary. Listening to news channels on TV: This activity can help in enhancing the communication skills by improving one's grasp on pronunciation. One can acquire communication skills only by practice. general awareness.Solutions to Chapter One Questions Solutions to Check your Progress 1 1. Developing a sense of humor: Sense of humor is another aspect that helps the communication process. you can concentrate on the words being pronounced by the newsreader.
Meaning: 2. To give several things equal amounts of information. A subject or problem that people are thinking and talking about. and breakdown. Write two sentences by using each of the following words in two different meanings: balance. Sentence: The old lady had to hold the railings to keep her balance. Meaning: 2. Communication skills can be improved by reading books because they describe the various ways to improve one's communication skills.3. All oceans water is the same shade of blue a. Sentence: My car had a breakdown in the middle of the road. Can communication skills be developed by reading books on 'communication skills'? Why? Ans. Sentence: Pursue Meaning: 1.5 Passage 1 48. so that a situation is successful. conflict. He noticed a conflict in the dates of the two meetings. The English book is issued in your name. for example) Sentence: Conflict Meaning: 1. at all times c. Meaning: 2. Meaning: 2. Sentence: Breakdown Meaning: 1. Sentence: Issue Meaning: 1. A state where things are of equal weight or force. pursue. or money. Sentence: There was a lot of conflict between him and his father. Sentence: The car was pursued by helicopters. Ans. in all places b. Implementing these in your daily life can definitely bring a major change in your interpersonal skills. Communication is a skill and can be improved upon only by practice. issues. because all light waves are the same length ©NIIT Coordinator Guide – Personality Development Programme . An active disagreement between people with opposing opinions or principles. Meaning: 2. issue. Solutions to Check your Progress 4 1. To give something to someone. Solutions to Section 1. There are still balance payments due on him. Communication skills are the skills that enable a person to convey information so that it is received and understood well.II 50 .that's just a side issue. What are communication skills? Ans. To be engaged in (a vocation or hobby. To follow someone or something. A failure to work or be successful. He is pursuing MCA from a recognized university. Sentence: Don't worry about who will do it. time. Division of something into smaller parts. It is the ability to express our views and understand others' views. An incompatibility of dates or events. Balance Meaning: 1. Sentence: The rate of muscle protein breakdown was assessed. Solutions to Check your Progress 3 1. hardly ever d.
x. b. blue pigment l. physically and developmentally according to an individual pattern twins are slower in developing than single children only children take longer to develop children develop socially. Ans. a.Ans. children develop socially. z. microscopic floating plants short light rays suspended soil particles microscopic floating plants long light rays 5. Ans. sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt Passage 2 1. at all times d. Ans. t. c. c. physically and developmentally according to an individual pattern secure children take longer to develop light causes sea color sea coloration is varied because of a combination of length of light waves and microscopic plant life and silt microscopic plant life causes sea color water composition causes sea color 2. infantile pleasures habits infantile pleasures patterns the number of siblings 3. aa. Green water near coastlines is almost always caused by i. n. b. The social development of a child can be affected by y. Ans. reflected light and yellow pigment from plant life Ans. s. g. continual scolding inhibits healthy social development ©NIIT Coordinator Guide – Personality Development Programme . The main idea of this passage is q. continual scolding is not harmful to the child dd. The main idea of this passage is that u. sand color j. r. v. w.II 51 . reflected light and yellow pigment from plant life 4. p. One inference that can be drawn from this passage is that cc. a short wavelength a short wavelength a long wavelength about equal to all other wavelengths not scatterable e. Blue light is e. o. Ans. b. d. red pigments in coastal waters k. f. bb. h. Phytoplankton are m.
c. This passage implies that victims of Alzheimer's disease may oo. Ans. ii. jj. All of the above Home and school Playground and classroom Playground and home All of the above 5. spend their last days in a long-term care facility Partially At no time Totally In no noticeable ways ©NIIT Coordinator Guide – Personality Development Programme . d.II 52 . rr. nn. continual scolding does not affect physical development ff.ee. b. continual scolding has adverse effects on the disciplinarian Ans. Ans. qq. Home life and the people who live with the child affect his development kk. continual scolding inhibits healthy social development 4. incur personality and behavioral changes. Ans. Where does the passage say the only child learns his social lessons? gg. mm. not remember childhood events suffer a gradual worsening of cognitive functions incur personality and behavioral changes. c. hh. ll. Totally Passage 3 1. pp.
c. which was already asked ggg. a person with Alzheimer's disease might not be able to eee. In the passage. to make feeble to make feeble capability to strengthen stamina 4. The cure for Alzheimer's disease is aaa. Ans. xx. vv. yy. forgetfulness and confusion enhanced motor skills loss of appetite forgetfulness and confusion laziness 3.II 53 . drive a car Ans. Ans. zz. long-term care Ans. walk fff. remember the answer to a question. a. According to the passage. hospitalization ccc. b. d. long-term care 5. uu. there is no cure ddd. remember the answer to a question. which was already asked ©NIIT Coordinator Guide – Personality Development Programme . "debilitating" means ww. Symptoms of Alzheimer's disease include ss. remain awake hhh. bed rest bbb. tt.2.
It was decided that they should meet again after two days. color. Appreciate cultural differences and avoid voicing your disapproval of customs and traditions prevalent in the client’s country. She said she wasn't married. A desire to learn is a must. During lunch. Sheila asked whether they could ‘prepone’ the meeting. Avoid the local language. Gestures and body movements can be perceived differently in different countries. Give students reading exercises such as passages that contain conversations involving two or more people. Then. the students have learned to: Identify skills required for reading comprehension Identify the skills required to have a meaningful conversation Avoid common English language errors Focus Areas To conduct this session. you need to: Determine the degree of formality practiced at the workplace in the client's country. However. she felt it was inappropriate and addressed him as Mr. to initiate small talk. one learns that before you interact with a foreign client. Avoid discussing sensitive issues such as politics. etc. ask them to answer the questions given in the relevant exercise.II 54 . Arrange group discussions and presentations for the students and ask them to get actively involved in these. Sheila gave Ronald a silver Ganesha as a gift. This will help them in improving their conversation skills. Guidelines for Interacting with Foreign Clients Case Study Sheila was sent by her office to Boston to meet Ronald Smith. After lunch. Ensure appropriate body language. Explain how spoken English is different from written English. it is important to know about their culture and work ethics. This will help them in improving communication skills and gaining confidence. you can use the following approach: Initiate a classroom session by explaining the basic components of communication skills in a conversation. When interacting with foreign clients.Chapter Two Objectives In this chapter. Ronald looked puzzled and asked what she meant. Ronald asked her to address him by his first name. These should not be perceived as bribe. Find out if it is acceptable to give or receive gifts. Tell the students that spoken English should be free from grammatical mistakes. race. After the second meeting. Use English or the client's language. Sheila asked one of the middle-aged ladies what her husband did. a client. Ronald agreed. Smith. Give students passages containing inspiring events or incidents related to important people and ask them to answer the questions given in the exercises. Explain the different features of spoken English. The lady just looked away when Sheila asked her why she was not married. After analyzing the preceding case study. She asked whether it will be possible to have the meeting on the following because she needed to return to her office tow days later. ©NIIT Coordinator Guide – Personality Development Programme . When they met. the meeting continued. This will motivate the students and help them improve their vocabulary. Tell them the difference between intentional learning and incidental learning. He raised his eyebrows and looked at his colleagues in an embarrassed manner. Tell the students to speak English on a regular basis to improve their conversation skills.
Why? Ans. If you have carefully planned the seminar and presented facts and features of the organization in a highly appealing manner. so that others get bored.II 55 . The different features of spoken English are: The speaker should be able to speak clear English so that the listener is able to understand it. What are the different features of spoken English? Ans. 3. spoken English is not difficult. It is necessary for social prestige and respect. It is important to learn it to pursue further studies abroad. They are also important for success in different professional situations. Your body language must be an additional support to ensure effective communication. Solutions to Chapter Two Questions Solutions to Check your Progress 1 1. he is practicing iii. it will help create a very good impression about the organization. Your presentation should be crisp and effective. Knowledge of the English language is of great importance because of the following reasons: It is useful to get a good job. 4. and connecting with the audience.Representing an Organization in a Seminar Effective verbal communication skills help you express yourself. jjj. clear voice. Writing English is difficult because you also need to worry about elements such as spellings. lll. Name any four reasons why English is important to us. incidental learning intentional learning residual learning motivational learning ©NIIT Coordinator Guide – Personality Development Programme . Is spoken English difficult. so that others cannot understand. You should be confident about the topic. Ans. It is easier as compared to writing. 2. such as attending interviews and conducting presentations. It is important to know English in order to try for a job in other countries. and formatting. Solution to section 2. The seminar must be impressive in terms of content and presentation style. No. The speaker should not speak too fast. Tell them to improve upon their weaknesses by working on the following points: You should always speak politely with other members of the organization. Many of us are not able to speak English because of lack of practice. The passage implies that if a student studies for an exam. punctuation. Practice enhances the confidence level and improves effectiveness.3 (a) 1. Why do many of us find it difficult to speak in English? Ans. The speaker should use appropriate words or vocabulary. Give students a particular topic and ask them to present a seminar on it on behalf of an organization. Communication skills are also required for IT professionals who need to attend seminars on behalf of their organizations. or too slow. Care should be taken to speak slowly and use the correct grammar and pronunciation. kkk. You should always establish good eye contact with the audience. The speaker should pronounce the word correctly.
Ans. tired of learning ttt. in order to learn by intentional learning.3 (b) 1. Highly motivated Solution to section 2. True www. impulsion 3. one must be qqq.II 56 . Say whether the following statements are true. a. false or unknown. According to the passage. When the professor had asked a difficult question. True ©NIIT Coordinator Guide – Personality Development Programme . False vvv. impulsion Ans. he understood it well (True/False/Unknown) Ans. neglect ppp. Highly motivated rrr. incidental learning 2. The question asked by the professor was such that Hans had no idea of it. dread nnn. In the passage "motivation" means mmm. (True/False/Unknown) Ans. d. Einstein thought that they were in trouble. As Hans listened to the lecture of Einstein. (True/False/Unknown) Ans. in need of learning Ans. unmotivated sss. repulsion ooo. a. uuu.
Why did Hans give lecture in place of Einstein? Ans. False yyy. fictional aaaa. Hans delivered a lecture in place of Einstein.II 57 . g. interest in space travel d. They left the university with Hans driving. "It is a pleasure to drive a genius like you". Ans. true f. So. interest in space travel eeee. sense of humor Ans. modesty dddd.xxx. The words from the passage that support this answer are "Einstein joined the audience and listed to Hans give his lecture perfectly. 49. False 2. Yes. space travel. What did Einstein study? Ans. curiosity ffff. and television. true Ans. What kind of story is this? zzz. and joined in the applause at the end. Answer the following in a phrase or sentence each. Which of the following qualities made him a great scientist? cccc. Hans performed well. Einstein studied Science. b. i. He was a great physicist whose research in his field helped other scientists explore areas such as nuclear energy. Einstein was tired and was not in a position to deliver a lecture. (True/False/Unknown) Ans. c.” ©NIIT Coordinator Guide – Personality Development Programme . Amusing bbbb. These words were first spoken by Einstein (True/False/Unknown) Ans. Did Hans perform well? Pick out words from the story in support of your answer. sense of humor h.
n. 6 feet and 2 inches in height. Grace scored nearly 55000 runs with an average of 43 runs per match. Although he was a doctor.) Solutions 50. 1915. m. What was Hans's reply to the question of the professor? Ans. The most remarkable year for Dr. He was about 70 kg in weight. had presence of mind jjjj.j. In fact. Dr.346 runs and also completed his hundredth first class century. he was a fast bowler. ©NIIT Coordinator Guide – Personality Development Programme . Einstein called Hans a genius because he: gggg. the answers have been researched by using the Internet. He scored 100 runs or more on 121 occasions. had presence of mind (Because the passage for the below section is not available in the Student Guide. did not let Einstein down Ans. Hans laughed and replied to the professor that the question was not at all difficult. He was the first one to score a triple century in first class cricket. He had an attractive personality with strong features and long black beard. k. They also were cricket players. Grace's career was 1895. His highest score in tests was 344 runs. What happened to him? Ans. He held the record for the highest individual score for many years. William Grace died on October 25. In addition. He had an attack of cerebral hemorrhage a few days before his death. He was a tall man. Ans. impersonated Einstein hhhh. William Gilbert Grace was the greatest and most attractive personality in cricket. What is the record of Grace as a batsman and bowler? Ans. he scored 2. He belonged to a family with a cricket background. Describe the physical appearance of William Gilbert Grace in a line or two. He was sixty-seven years old. Alfred.II 58 . Grace. William Grace found himself in an atmosphere charged with cricket. and E. How did he consider cricket? Ans. In what aspect. He was enthusiastic about cricket from the tender age of six. l. it was so easy that even his driver could answer it. o. had memorized Einstein's lecture iiii. M. he chose cricket for a profession. His father and uncles were enthusiastic about the game as his elder brothers Henry. William was actively engaged in first class cricket. In that year. should the credit go to Grace regarding the game of cricket? Ans. William Gilbert Grace had a splendid physique. c. He received a testimonial and a letter of congratulation from the Prince of Wales.
2. My sister is getting her ears pierced this evening. Identify the error and correct the same. It is raining very heavily.4 The sentences given below are examples of sentences with common errors. My sister is getting her ears bored this evening. They sings very well. Sugar is available for free in the market. Ans. ©NIIT Coordinator Guide – Personality Development Programme . She sings well. He discusses about politics Ans. He has not yet appeared for his final exams. Ans. He has not given his final exams yet. Sugar is available freely in the market Ans. Isn't it? Ans. Rain is coming very heavily. 6. She sings well. Can you describe about that picture? Ans.II 59 . 9. He couldn't cope up with the class. Can you describe that picture? 7. 8. They sing very well. Doesn’t she? 5. He discusses politics. 4. Ans.Solution to Section 2. He couldn’t stay with the class. 3. 1. Ans. Ans.
The teacher is delivering a lecture.10. Ans.II 60 . The teacher is giving a lecture. ©NIIT Coordinator Guide – Personality Development Programme .
using simple and appropriate words. Then. There was a _______(sudden) increase in sales. Explain the importance of redrafting a document. Use an appropriate form of the specific adverb or adjective to fill in the blanks: 51. 55. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Improving Grammar to Improve Writing Ability Writing is the most important asset in one's professional life. Ice-cream sales rose ________ (steep) last August. Ask the students to do exercises that will help reveal their shortcomings and improve their grammar. 53. My dog is very ________ (silent). Although IT professionals do not emphasize on the use of grammar. you can use the following approach: Initiate a classroom session by defining writing skills. Appropriate choice of vocabulary. For example. Right order of sentences in a paragraph. she's got _______ (beautiful) songs as well. ask the students to do the exercises given in the topic ‘ Improving Grammar to Improve Writing Ability’ in the Additional Inputs section. It _______(rare) barks. My father drives ________ (slow). 54. Correct usage of grammar. 56. Tell the students about subskills such as using the correct sequence of words in a sentence. 60. To become a good professional. 52. and using correct grammar.II 61 . He ______ (seldom) exceeds 40 mph. Tell students the importance of improving vocabulary and learning grammar rules for developing good writing skills. 58. such as preparing presentations. Out of all the subskills. Explain to them the importance of good writing skills. Sting is a _______ (marvelous) singer. She not only sings _______(beautiful). He broke the news to her _______ (gentle). ask them to do the following exercise. Proper usage of punctuation marks. Proper format. The subskills are: Right order of words in a sentence. My old car broke down yesterday. Such exercises help students to discover their shortcomings and enable them to improve their writing skills in a focused way. Introduce the features of good writing skills. This will help them in various tasks. Ask the students to write their views on improving writing skills. "I particularly like all these _______(bright) colors in your paintings". I hope it can be mended _____ (cheap). Ask them to redraft their document according to that checklist. Provide the students with a checklist to help them redraft documents. Writing includes several other fields or subskills. I am a fan of France Gall. Discuss their views and share with them the various ways in which they can improve their writing skills. Writing needs a lot of practice. correct grammar usage is an important and basic subskill of writing. the students have learned to: Identify the importance of acquiring writing skills Define writing skills Analyze their writing abilities to identify advantages and disadvantages in their writing skills Identify the methods that need to be followed to improve their writing skills Focus Areas To conduct this session. Explain to the students the importance of proper grammatical usage while writing a document. You cannot acquire good writing skills in one attempt.Chapter Three Objectives In this chapter. 59. Jimmy has got a ________ (tremendous) collection of stones. Preparing a Good Report ©NIIT Coordinator Guide – Personality Development Programme . it is important for them to learn correct grammar. 57. you need to acquire good writing skills for performing various tasks such as writing a document about a software or making presentations. he whispered _______ (soft).
5. Sections 3. and which. and use of non verbal devices: Helps in identifying the appropriate style and format for a writing a particular document. 2.6 1. Syntax at the paragraph level: Helps to identify the correct sequence of the sentences in a paragraph to maintain flow. words. whereas the language of writing consists mainly of complete sentences. Choice of vocabulary: Helps to identify the appropriate and relevant word usage in a sentence that can easily convey the intended meaning to the reader. Coherence: Helps to identify the appropriate usage of connectors. to combine sentences. Parameters Is the title of the report in a larger font size and centrally aligned? Does the report clearly define the objectives? Does the material researched map to the objective? Is the material presented in a logical sequence? Are the topics and subtopics numbered? Does the report have a conclusion? Does the conclusion map to the introduction and the main body of the report? Does the conclusion contain a definite answer? Is the report simple and easy to understand? Are the figures used in the report based on facts and research? Is the report grammatically correct? Have subpoints and numbering been used where required? Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Y/N/P Solutions to Chapter Three Questions Solutions to Sample Examination Questions. ©NIIT Coordinator Guide – Personality Development Programme . 6. No.II 62 . 10. 12. Discuss the importance of each one of them. 9. 7. format. Mention the different subskills in writing. Then. 2. Cohesion: Helps to identify the completeness of a sentence or a paragraph. Grammar: Helps to ensure that the document is grammatically correct. 3. The different subskills in writing are: Syntax at the sentence level: Helps to identify the correct sequence of words in a sentence. Style. It also helps to ensure that the sentences are able to convey the complete meaning. that. 8. 4. Punctuation marks: Helps to identify the correct usage of different punctuation marks while writing. What are the differences between the language of speech and the language of writing? Ans. and phrases. 1. such as but. 11. give them the following checklist for evaluating their report: S. The differences between the language of speech and the language of writing are: The language of speech consists mostly of broken utterances.Ask students to prepare a report on any topic. Ans.
In the language of speech, you can use body language to express your views. In the language of writing, this is not possible. In the language of speech, repetition of idea is allowed to emphasize upon that idea. In the language of writing, repetition of idea is not allowed. In the language of speech, pauses and filters are used to add clarity to sentences. In the language of writing, punctuations are used to add clarity to the sentences. In the language of speech, the use of contractions such as I'll and can’t are allowed. In the language of writing, contractions are not allowed in formal documents.
3. Why is the process of writing a useful approach to improve writing? Ans. The process of writing is a useful approach to improve writing. Writing skills cannot be achieved at once. They are achieved with help of practice by writing documents and redrafting them. The process of writing a particular document and then revising the document helps you in recognizing your errors and the areas in which you feel some difficulty. It helps improve the quality of the document as well as helps improve the writing skills.
4. Why are punctuations necessary in writing. Mention any five punctuation marks that you use frequently. Give 2 instances of usage for each of them. Ans. Punctuation marks are necessary in writing because they help organize or clarify the written language. The five frequently used punctuation marks are:
Colon (:): Helps introduce lists or to connect to a broad idea with a specific example. It can also be used to combine two separate sentences with related ideas. For example: kkkk. The two qualities of XYZ are: i. Reserve ii. Emotional llll. Speech is silver: silence is golden. Comma (,): Is used to separate different things. For example: mmmm. We had tea, biscuits, and cake. nnnn. My neighbor has a cat, a dog, and a parrot. Question mark (?): Is used to end an interrogative sentence. For example: oooo. What is the structural formula of water? pppp. What is the scope of the IT field nowadays? Period or full stop (.): Is a punctuation mark placed at the end of a sentence. For example: qqqq. The book is on the table. rrrr. The mouse device is not working properly. Hyphen (-): Is used to join words or separate syllables. For example: ssss. A man-eating shark is a carnivorous fish.
5. Writing is a reverse process of reading. Discuss. Ans. Writing is just the reverse of reading. While reading, the reader tries to grasp the ideas explained by the author, whereas while writing, the author tries to express his views in a presentable format so that it can convey the intended meaning to the reader.
6. Write a paragraph on the influence of television on children. Write the second and third drafts of the same pointing out the changes made on each occasion. Ans. First Draft: Television is one of the latest wonders of science. Television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. If it is used for motivating students, which can help them out in their career growth then it can be considered as the important and useful media of communication. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, or sexist, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs.
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Second draft: Television is one of the latest wonders of science. television provides the facility to hear as well as view the person presenting the program. Television has become one of the most important means of recreation, propaganda and national integration. At the same time, it leaves influence on the children also. It influences both children's prosocial and antisocial behaviors. Although it is a suitable medium for mass communication and education, but in addition to this their attitudes about race and gender rises. Children's ideas about how the world works come from their experiences and from the attitudes and behaviors they see around them. They watch people who are successful in their fields, which motivate them. Quizzes and general awareness channel such as discovery channel help them to increase their knowledge and to build up their career. It can be used by the government to give wide publicity to its views and to the development work done by it. Television is not only a mere medium of entertainment, it also has educational and cultural significance, if applied in the right way in the right order. While some children's programming has come under attack for being violent, irrelevant, other programs for children, such as "Sesame Street," are regularly lauded for attempting to meet children's developmental needs. Third draft: Television is one of the latest wonders of science. It provides the facility to hear as well as view the person presenting a program. Television has become one of the most important means of recreation, propaganda, and national integration. At the same time, it influences the children. It can influence the behavior of children both in positive and negative aspects. Children tend to form an idea about the world from what they see and hear. If they watch and get to know about people who are successful in their fields, it motivates them to choose a suitable career and do well. Quizzes and general awareness channels such as Discovery help them increase their general awareness. Television is not merely a medium of entertainment, it also has educational and cultural significance. While some television shows have come under attack for being violent and irrelevant, shows such as "Sesame Street" are hailed for meeting their developmental needs.
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7. Why is writing an important skill to acquire? Suggest certain steps to improve writing. Ans. Writing is an important skill to acquire because:
Writing is rather rigid and follows certain rules and conventions in contrast to spoken English, which offers some flexibility with regard to grammar, vocabulary, and organization. Most forms of evaluation involve writing. These include written examinations, project work, and laboratory reports. A non-native English writer tends to write sentences in the same manner in which he or she speaks, and so may not be able to convey the intended meaning to the audience. Therefore, it is important to concentrate on improving writing skills.
Certain steps that can help an individual in improving his writing skills are:
Reading books Writing paragraphs on familiar ideas Writing sentences by using new words Improving vocabulary Learning grammar
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and on the other hand. language. Instruct the students to use appropriate vocabulary and correct punctuation. such as first of all. Also. Instruct the students to include the purpose and relevant details of the letter in the body of the letter. Instruct the students to write letters on specific topics to check their progress. explain to the students the use of various linking words and phrases. I would do it now. Correct: He threw it out of the window. the children still hadn't finished dinner. Explain to them the importance of layout and format of a letter. Correct: When I came home. Discuss the guidelines for letter writing. if any. Introduce the students to paragraph writing. For this. such as coherence and cohesion. I will do it tomorrow. Tell the students about the importance of grammatical accuracy while writing. this section will review errors that are most commonly encountered in aptitude tests and will guide you as to what to look for. Correct: There are many reasons why I can't help you. This section will not review the basic rules of grammar Verb Errors Some of the verb errors that are found while writing are: Errors in Verb Tense Incorrect: When I came home.II 66 . Pronoun Errors These are some of the pronoun errors that are found while writing: ©NIIT Coordinator Guide – Personality Development Programme . Discuss the problems they may face.Verb Agreement Incorrect: There is many reasons why I can't help you. discuss the tips to achieve coherence and cohesion in a paragraph. Errors in Tense formation Incorrect: He throwed it out the window. Errors in Subject . consequently. Instruct them to identify the layout. and length of the letter. In addition. Instruct the students to identify the features of a good paragraph. and organizational pattern of a letter. Explain to students the differences between formal and the informal letters. explain what are topic sentences and tell them the importance of topic sentence in a paragraph. as given in the Additional Inputs section. you can use the following approach: Initiate a classroom session by giving a brief introduction on writing skills. In addition.Chapter Four Objectives In this chapter. Provide the students with a sample letter. refer to the ‘Commonly Found Errors’ topic in the Additional Inputs section. I would have done it yesterday. Provide them with a sample paragraph and discuss how the above elements have been used in the paragraph. based on format. You can discuss some of the errors that the students generally make while writing. Explain to them what paragraphs are and why are they required. the children still didn't finish dinner. Present: If I had time. Share tips to help them overcome these problems and improve their letter writing. Explain to the students the shortcomings in their paragraph writing. List the restrictions imposed when writing formal letters. Past: If I had time. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Commonly Found Errors Because you need to recognize errors in grammar and English usage in aptitude tests. format. Instruct the students to write paragraphs on specific topics or rearrange the sentences in a paragraph to check their progress. content. Explain to them the importance of linking devices in a paragraph. Discuss the importance of organization of the body of the letter. Introduce letter writing to the students. Provide tips to help them overcome these shortcomings and improve their paragraph writing skills. the students have learned to: Write paragraphs Write letters Focus Areas To conduct this session. whereas. Errors in Conditional Sentences Future: If I have time.
If you are applying for a job in an organization. if you are writing a letter to your relative. Alice. but a few of the class are here. it should be informal. Correct: The more you practice. and me .were late. Example: She cooks well.II 67 . but a few of the class is here. whether it is formal or informal. check if the correct form has been used. Incorrect: Everyone on the project have to attend the meeting. you will get better. Jane. Correct: All of us . Incorrect: Of the two books. Incorrect: Texas is bigger than any state in the United States. For example. Correct: The busier you become. ©NIIT Coordinator Guide – Personality Development Programme . Errors of Adjectives with Verbs of Sense The following intransitive verbs and are described by adjectives: be look smell taste feel seem sound Incorrect: She looked very well. Incorrect: The more you practice. An adjective describes a noun and answers the ‘what kind’ question. Incorrect: The busier you become. Exceptions: AdjectiveAdverb early early fast fast good well hard hardly (hardly means almost not) late lately (lately means recently) Incorrect: I sure wish I were rich! Correct: I surely wish I were rich! Incorrect: The young man writes bad. Correct: Everyone on the project has to attend the meeting.were late. (How easy?) Most adverbs are formed by adding -ly to the adjective. Errors of Pronoun Subject -Verb Agreement Check if the pronoun and its verb agree in number. Correct: John is absent.Fred. Correct: Of the two books. it should be formal. (What kind of cook?) An adverb describes either a verb or an adjective and answers the question how. Example: She is a good cook. Errors of Illogical Comparatives Check comparisons to make sure they make sense. Alice. Adjectives and Adverb Errors These are some of the adjective and adverb errors found in written English: Errors In the Use of Adjective and Adverbs Check if a word modifier is an adjective or an adverb. Errors in Parallel Comparisons In parallel comparisons. lesser time you have for reading. the better you will get.Object Incorrect: All of us . Correct: She looked very good. (How does she cook?) This exercise is relatively easy. Incorrect: That is the most important of any other reason. Correct: Texas is bigger than any other state in the United States. Make sure the correct form has been used. Remember that the following are singular: anyone either neither what anything everyone no one whatever each everything nothing whoever These are plural: Both many several others few Incorrect: John is absent.Fred. Jane. this one is better. this one is best. Correct: That is the most important reason. Correct: The young man writes badly. Guidelines for Writing Letters Use the following tips to write a letter: Identify the nature of letter. Errors in Pronoun Subject . and I . the less time you have for reading.
you can use abbreviations and symbols. ©NIIT Coordinator Guide – Personality Development Programme . do not use abbreviations and symbols.II 68 . Proofread and check spellings before sending the message. If you are writing an informal letter. Security and privacy: • • • Use the 'Bcc' field for multiple recipients. For example. Guidelines for Writing Business E-Mail Messages The following elements should be considered while writing business e-mail messages: Clarity: • • • • • • • Use an appropriate subject line. Use standard font and color. 'Bcc' field: 'Bcc' stands for blind carbon copy. Quote accurate data/facts. Avoid using angry or offensive language. The header contains the recipients' addresses. E-mail etiquette: • • Do not use letters in uppercase. E-mails are sent as a Bcc when the sender does not want the primary recipient to know that other people have been sent the same message. Use an appropriate greeting. formal letters should be precise and to the point. Avoid describing legal or controversial issues. The header of the e-mail message contains the following fields: 'To' field: The recipients' e-mail IDs are written here. This field includes the e-mail IDs of those persons who are not the primary recipients but need to be aware of the correspondence. Keep the message short and simple. The layout of the letter makes the first impression on the receiver of the letter. The following parts are included in the body of the letter: • • The Purpose Relevant Details The format and layout of the letter is also of a great importance while drafting a letter. 'Subject' field: The sender can write the nature or purpose of the mail in the subject field. For example. Avoid describing highly confidential issues. Ask the students to draft a letter and then assess their progress based on the following parameters: Format of the letter Layout of the letter Language and style used in the letter Organization of the body of the letter Length of the letter Business E-Mail Messages Content of Business E-Mail Messages An e-mail message is divided into two sections: the header and the body. Detailing: This is the actual content or body of the message. while the body comprises the main message. Use business English. The organization of the body of the letter is also very important. 'Cc' field: 'Cc' stands for carbon copy. Closing: It includes the conclusion or the summary of the message. The e-mail body can be divided into: • • • Opening: The introduction of the message is its opening. if you are writing a formal letter. Identify an appropriate length for the letter. Identify the nature of language and style to be used in the letter.
jokes. and emotions. It is important because all the sentences in the paragraph are directly related to it. and sarcasm. A topic sentence is the sentence in a paragraph that explains the main idea. ©NIIT Coordinator Guide – Personality Development Programme . conflicts. Do not send e-mail messages to discuss confidential matters such as disciplinary action. Avoid humor. A Paragraph is a group of sentences. What is a paragraph? Ans. A paragraph revolves around one main idea.II 69 . Avoid using chat language. It is used to arrange content into small. Solutions to Chapter Four Questions Solutions to Check Your Progress 2 a. What is a topic sentence? Why it is important? Ans. b. easily readable bits. and personal complaints about coworkers. acronyms.• • • • Avoid sending spam or unsolicited mass mails.
The sentences should be arranged in the following order: 1. Coherence means logicality. E-mail and post are different means of communication. on the other hand. d.1 Write paragraphs on the following topics: 1. Examples of linking devices are first of all. It is important in a paragraph because it deals with one main idea and expresses this idea in a complete sense. sweet potatoes and cranberry sauce. On this day the Americans remember the first thanksgiving feast of the early American colonists. The receiver can use the information sent by e-mail and can manage the data easily. My relatives also make vegetables. Thanks giving is a family celebration. 63. e-mails are free of cost but post is not. and whereas. However.c. In both email and post. 64. 61. It is an important feature of paragraph writing. and at the end of the day we are as stuffed (full) as the turkey. 6. The mails received through e-mail can also be organized based on the sender and can be retrieved even after a long time. Thanks giving is a family celebration. My aunt bakes a turkey and fills it with stuffing. E-mail and Post are similar in some respects but different in others Ans. large information can be sent from one place to another. Sending mails by post may be expensive. Coherence is achieved in a paragraph by logically linking the sentences in the paragraph. and at least four pies. 3. What is cohesion? Why is cohesion important in a paragraph? Ans.II 70 . What are linking devices? Why are they important? Ans. In addition. My relatives also make vegetables. the speed at which e-mail is transferred from one place to another is much faster than post. This organization of data is not possible in the case of post. Rearrange the jumbled sentences into correct order observing the principals of coherence and cohesion. 65. They are similar in some respects but differ in others. 7. They help establish a relationship between two sentences. Cohesion means unity of thought.5. It is also an important feature of paragraph writing. Later. a mixture of bread and spices. ©NIIT Coordinator Guide – Personality Development Programme . Everyone eats more than usual. The content that is sent or received may be formal or informal. salads. On this day the Americans remember the first thanksgiving feast of the early American colonists. What is coherence? How is coherence achieved in a paragraph? Ans. a mixture of bread and spices. and at least four pies. 62. 66. 5. and at the end of the day we are as stuffed (full) as the turkey. salads. For example. 67. sweet potatoes and cranberry sauce. My aunt bakes a turkey and fills it with stuffing. In my family everyone brings a special dish for the thanksgiving meal. In my family everyone brings a special dish for the thanksgiving meal. 2. Ans. e. 2. 4. Solutions to Section 4. They prepare many traditional foods such as turkey. the information received can be forwarded to another destination with some addition in the content. Everyone eats more than usual. depending on the distance and the quantity of information being communicated. They prepare many traditional foods such as turkey. Linking devices are words or phrases that are used to connect two or more sentences.
5. Solutions to Section 4. Fax is very different from an email Ans. It is very easy to manage data because e-mail enables you to send the same information to different users easily. Electronic communication. Fax also converts messages into electric signals that can travel through telephone lines. In a telephonic conversation. Two fax machines are required to send and receive messages. Telephone and fax share certain common features Ans. the person can hear the voice of the other person whereas in post. 6. Ans. The telephone converts sound signals into electric signals. The transmission speed of e-mail is high as compared to the transmission speed of the other communication mediums. Both telephone and fax use telephone lines to send and receive messages. The telephone and fax are similar to each other in many aspects. Email is preferable for many reasons Ans. The telephone and post are different means of communication. post allows you to send and receive a large quantity of information. Post is cheaper but slower than fax. Puram New Delhi ©NIIT Coordinator Guide – Personality Development Programme . In e-mail. which is not possible in the case of telephone. Telephone communication is entirely different from that of a post Ans. A message sent through post needs a postal address to reach its destination 4.K. They both provide a moderate level of security. In addition. 7. E-mail allows various users to send large amounts of information to the other users. whereas a message sent through fax is delivered within a few minutes. Write a letter to the district collector inviting him/her to be the chief guest for your school day celebrations. 5. Telephonic communication is an example of verbal communication whereas postal communication provides communication in the written form. persons can only read the messages written by the sender. you need a fax number to identify the fax machine at the receiver's end. which can be transmitted over the line. there is direct one-to-one interaction.II 71 . the transmission speed is slow as compared to fax. However. The usage of telephone is more convenient as compared to e-mail. because of its speed and broadcasting ability. In contrast. data can be managed more easily in e-mail. whereas fax provides electronic communication. E-mail can carry files in the form of attachments.2. E-mail and Telephone differ in many ways Ans. The transmission speed for both is very high. Both e-mail and the telephone are means of communication but differ in many ways. E-mail is a much better medium of communication in comparison with other transmission methods. Post and fax are different in several respects. However. is fundamentally different from paper-based communication and therefore is the most preferable mode of communication. The transmission speed of the telephone is very high as compared to the transmission speed of post. 3. Both fax and telephone provide a number that is necessary for the user to send the message to the destination. e-mail can be shared among various users efficiently and effectively. City Public School R. Post provides simple communication. Post and Fax are different in many respects Ans. In telephonic communication. e-mails enable us to send large amounts of data and stored it for future reference. A message sent through post is delivered to the receiver in many days. Both fax and e-mail are modern means of communication but are different from each other is several aspects. To send a fax.2 1. Post enables you to transmit the same information to various users easily but it is very difficult to send the same information to various users through telephone.
Our school is going to hold an annual function on 25th Sep. and greener due to regular maintenance. James School Leader 2. Our principal will preside over the function. 340 Nandnagri Gali Berri Wali Delhi 14 September 2005 The Commissioner Municipal Corporation New Delhi Subject: Unhygienic conditions in Nandnagri Sir. colonies like Nandnagri. Heaps of dirt keeps lying on the streets. I hope you be able to spare some precious time from your busy schedule and grace the occasion. These are areas where VIPs and the rich reside.The District Collector Delhi Subject: School Annual Function invitation Sir. The drains are open and keep overflowing with garbage and dirt. Due to nonavailability of pure drinking water. There are certain parts of New Delhi. Write a letter to the commissioner of your corporation complaining against the lack of proper hygiene conditions in your residential area. Yours sincerely ABC President Nandnagri Welfare Association ©NIIT Coordinator Guide – Personality Development Programme .II 72 . Thanking you. In contrast. school leader of the City Public School. spacious. Delhi. The Nandnagri Welfare Association has been highlighting the local issues before the Municipal Corporation but to no avail. We sincerely hope that the Municipal Corporation will pay attention to our basic needs and provide the basic sanitary conditions in this colony as soon as possible. The residents fear outbreak of diseases anytime. south Delhi. Supply of water is very irregular and inadequate. I am James. Ans. The Principal will read out the annual report highlighting the achievements of the school in academics and sports. are left to rot and stink. the residents have become easy victims of water-borne diseases. is not paying equal attention in providing civic amenities to the residents of different parts of the city. Yours faithfully. which are more cleaner. inhabited mostly by low-income groups. 2005. Your presence shall be a source of inspiration to the students. particularly. It will be a privilege for us to have you as our chief guest for the annual function. It is unfortunate that the Municipal Corporation.
a student of XYZ College. which belongs to Parul of B. Adhiraj Singh B. I.II 73 .3. IT (I) year. I have received the certificates for Roll Number 134567. had appeared in the B. Adhiraj Singh.Sc. Yours faithfully. I have submitted Parul Sharma's certificate in the university office. IT (II) year Roll No. Write a letter to the Controller of Examination of your university informing that you have received the wrong set of certificates and also ask for the correct ones. I am facing a great amount of inconvenience due to the nonavailability of my certificates. Unfortunately. IT (II) year examination. I request you to ask the concerned staff to send my certificate as soon as possible.Sc. Subject: Received wrong set of certificates Sir. 0234567 ©NIIT Coordinator Guide – Personality Development Programme . XYZ College Delhi 14 September 2005 The Controller of Examination Delhi University Delhi. My roll number is 0234567.Sc. Ans.
2005 My dear Dad. Ans. You will be glad to know that the results of the annual examination are out and I have passed with distinction. How are you? I hope all of you are doing well at home. 2. John ©NIIT Coordinator Guide – Personality Development Programme . course in Faridabad. Yours lovingly. For this. course. Our session has started and I too am trying to adjust to the new life. Do take good care of yourself. I need to purchase stationery. But I really wish we were in the same college. but I am sure you will able to adapt yourself to the new environment You will be happy to know that I have also got admission and will be pursuing my B. The first few days are tough. In case you get time. This would have made lot of difference. I would like to congratulate you for achieving the 2nd rank in the Common Engineering Entrance test and securing a seat in a reputed institution of Pune for the B. Firstly. I will be able to meet all my requirements if you can send me Rs. Yours affectionately. Imagine you are staying in a hostel. I can’t wait to meet you during the upcoming vacations.II 74 . In addition. Write a letter to your father asking for an additional pocket money for the month of April giving valid reasons. Ans.4.E. XYZ 5. Write a letter to your friend studying in another city and staying in a hostel enquiring about his hostel life and also expressing how much you miss him/her. My new session will be starting in the month of April. .E.000/-. as we would have enjoyed our college life as we enjoyed our school days. I came to know from your brother that you are staying in a hostel. so you must be feeling homesick. Fortunately. I need to buy certain books and submit the fees for the new session. Hope you are doing fine. 16 Church Gate Pune 411003 6 September 2005 My Dear Hari. How are you enjoying your college and hostel life? How is life in Pune? Hope you have made some good friends there also. Mata Gujri Hostel Balawala Dehradun 14 sep. I have made a few friends. please do come and meet me. Rest is fine here and please do reply as soon as possible. This is the first time you have been staying away from home.
you can use the following approach: Initiate a classroom discussion by explaining the importance of reading in our daily lives. Explain to the students that reading involves comprehending and understanding a written document. the students should read the complete text slowly and carefully to identify the relevant information. Tell them how reading improves one's perception and develops the thinking process. Understanding nonverbal signals. Skimming and Scanning Skimming is the process of previewing and reading the text quickly without pausing to study the details. making comparisons. Explain to the students. Explain the importance of reading and how it can improve one’s personality. Ask the students to take a reading ability test by reading the comprehension given in Section 5. the benefits of the ability to read well. Comprehension refers to deriving the general idea of the content and interpreting the meaning by relating it to the other ideas. the students should be able to understand the purpose and general content of the text. they can go for surface level reading when reading for pleasure.Chapter Five Objectives In this chapter. ©NIIT Coordinator Guide – Personality Development Programme . In this process. However. Then. This skill is utilized more than the other communication skills of writing and speaking. and various layout features. underlines.4. Anticipating and determining the meaning of words. Discuss the process given in the ‘Understanding Reading and its Various Aspects’ topic of the Additional Inputs section. After skimming. Understanding Nonverbal Signals Explain to the students that to understand the meaning of a specific piece of text. they should also concentrate on nonverbal signals. ask them to attempt the relevant questions. italics. Explain the difference between direct and indirect speech while reading. Tell the students that reading refers to the ability of understanding any written language and is central to any profession. Discuss what is reading and what are the various types of reading. This process is known as scanning. Understanding the paragraph structure. It also involves drawing inferences.II 75 . These include elements such as fonts. Understanding Reading and its Various Aspects Explain to the students that reading is an important skill. Explain to the students that they should go for deeper level reading when preparing for an exam or preparing for making presentations. Understanding the text structure. Tell the students that effective reading can be understood as a scientific process that involves: Skimming and scanning. and asking questions. the students have learned to: Identify the importance of reading Identify the difference between surface level and deeper level reading Identify what to read and how to read Identify the sentences of direct speech and indirect speech Focus Areas To conduct this session. Reading comprehension aims at minimizing the time required to read and comprehend an idea or concept in the specified amount of time. bold typeface.
To anticipate the meaning of a word. On an average. an introduction. The conclusion part puts the subject matter in the right perspective. What is reading? Ans. These sentences may contain arguments. Understanding the Structure of Text The structure of a text consists of various parts. Subheading: Presents a brief summary. It is an important part of communication. The body part consists of paragraphs that deal with the subject matter and are linked in a logical way. if any. a noun. or an explanation of a particular section or chapter. Solutions to Chapter Five Questions Solutions to Check your Progress 1 1. A paragraph consists of the following parts: The first sentence: Is the topic sentence (also called the thesis sentence or the key sentence) and introduces the focus of the subject being discussed. chapter. which can also be used within a paragraph. The structure of a piece of text helps in analyzing its organization style and increases the comprehension ability. The number of sentences and words in a paragraph depends on the subject. Anticipating and Determining the Meaning of Words Tell the students that anticipating or guessing the meaning of an unknown word can ensure effective and uninterrupted reading because it may not always be practical to look up the dictionary every now and then. Reading means understanding text. Most texts start with a title and sometimes a subtitle. and other supporting evidences. The introduction part mostly informs the reader about the content of the document. The second part: Consists of sentences that develop the main idea of the paragraph. that is. details. between that word and a word that is familiar to them. therefore. such as title. examples. Paragraphs are linked in a logical way by link words. the students should look for the following clues and indications: Determining the word class: Understand if the word is a verb. paragraphs. Captions: Represent comments on figures. or section. Figures: Represent pictorial representation of an idea or a concept. each paragraph can have its own subtitle. Identifying the contextual clues: Understand the context (positive or negative) in which the word is being used. an adjective. ©NIIT Coordinator Guide – Personality Development Programme . Each paragraph deals with one aspect of the subject. page. how is it related to the other words in the sentence. The heading indicates the subject matter being discussed in a particular document.II 76 .These layout features are: Heading: Refers to the title at the top of a document. or section. explanations. and summary. Determining the relation: Understand the relation. or an adverb. Determining the function of the word: Understand the function of the word in the sentence. The last sentence: Contains the summary of the paragraph or a linking sentence to the next paragraph. paragraphs contain between 75 to 150 words. Understanding the Structure of Paragraphs A paragraph is defined as a group of sentences.
2. 5. Bring out the differences between reading for gathering information (A) and reading for academic A We do not make notes. Reading is an important communication skill. Loud reading seldom leads to understanding the content. Why is loud reading not 'reading'? Ans. To encourage students develop a reading habit. refer to? Ans. such as preparing for examinations. Ans. They are: Ans. learning a subject. 4. 3. To help students determine what to read and how to read. Reading is important to understand any piece of text. 6. Reading is done for a variety of purposes.II 77 . Surface level reading is done mainly for pleasure. What are the different kinds of reading? Ans. Deeper level reading involves concept forming. Who will be able to make the best of the opportunities? Ans. and critical evaluation of the relevant content. Reading is of two types. 4. What does the phrase. "make the best of the opportunities". Ans. it is not considered as reading. Why is reading important? Ans. Solutions to Check your Progress 2 1. B ©NIIT Coordinator Guide – Personality Development Programme . and seeking pleasure. Usually. Helps us to gather information Helps us to make notes for academic purposes Helps us to enhance our language skills Helps us to learn non-natives languages Helps us to use our time constructively Helps us to develop a more coherent viewpoint Helps us to improve our personality purposes (B). we make notes. 2. gaining information. Reading has many advantages. interpretation. according to the author. Those who have a high degree of proficiency in reading skills will be able to make the best of the available opportunities. Who. 3. The two purposes of this lecture are: Ans. surface level reading and deeper level reading. The phrase “make the best of the opportunities" means taking the maximum possible advantage of the available opportunities. would become dependent on others? Those who do not have the ability to read will be dependent on others who can read. So.
We read textbooks and other related books. We develop concepts. Reading a novel helps us to develop a wider area of perception and a coherent thought process. Yes. Do you agree with the view. How does reading a novel improve one's personality? Ans. and a whole lot of other things. Yes. Yes. 12. which leads to an improved personality. This is because getting the reading material in printed manner in the native language is very easy.Presentation and Public Speaking. ©NIIT Coordinator Guide – Personality Development Programme . magazines. 8. 11. Why? Ans. Yes. reading is a must. the passage suggests that reading helps to improve writing skills. Yes. Does the passage suggest that reading helps to improve writing skills? Support your answer with evidence from the text. For writing impressively. Why does the speaker say that reading is a good source of entertainment? Ans. Does the speaker emphasize the need for exposure to the native variety of English? Ans. 10. one should have a deeper understanding of the topic and a good vocabulary. you can improve your vocabulary. We read newspapers. By developing your reading habits. For both these requirements. Slide2 supports this view. I do agree with the view that reading helps improve writing skills. As a result.We do not develop concepts. Refer to Unit 7.II 78 . you will be able to write more impressively. Does the speaker say that reading leads to one's success in life? Which slide supports this view? Ans. the speaker emphasizes the need for exposure to the native variety of English to non-natives. 7. Do Indians have a good opportunity for exposure to native variety of language? How? Ans. 9. Reading is a good source of entertainment because it is a great pastime and gives the reader immense pleasure. Indians have the good opportunity for exposure to the native variety of language. Printed books in the native language are easily available and are within the reach of a common man.
'Sheik had a bad reputation. The speaker advises the students to read the concerned textbooks if they wish to face the examinations successfully. 3. How does our ability to read help in maintaining good social interaction? Identify the examples suggested by the speaker in this regard. ©NIIT Coordinator Guide – Personality Development Programme . Why? Ans. 'He was not against eating meat.' What was Mohandas against? Ans. 14.13. What did the Sheik advice Mohandas? Ans. according to the author. is not known to many people? Ans.' Why was Mohandas impressed by the Sheik? Ans. magazines and the latest books are able to talk on almost any topic at any social gathering and make a favorable impression.. People should read newspapers and magazines on a day-to-day basis. Which benefit of reading. people who regularly read newspapers. The development of thinking processes is a benefit of reading that is not known to most people. One should not read without interest because the reader will not be able to understand the piece of text in such a situation. Examples in this regard are: The speaker suggests that reading newspapers daily improves awareness and opens you to the available opportunities. As a result. 2. the reader will not be able to recall the text when he or she needs it. 17. Why should one not read without interest? Ans. Sheik advised Mohandas to eat meat if he wished to grow tall and strong. These two aspects help in maintaining good social interaction. Solutions to Check your Progress 3 1. Mohandas was impressed by Sheik because he was tall and strong. 16. 15.. In addition. Name some material that people need to read on a day-to-day basis? Ans. Can you add to the list? Ans.II 79 . Reading improves our personality and general awareness. Mohandas was against telling a lie to his mother. yet he was much impressed by Sheik. What does the speaker suggest to the students to read.
The Congress held a meeting in Kakinada in 1923. Solutions to Check your Progress 6 Read the following sentences. Against whom were the Indians fighting? For what? Ans. 3. The little girl in the story was Durgabai. which agree with the statements in the passage.II 80 . Ans.4. The plane made by the Wright brothers was made up of wood. Mohandas stole money to buy cigarettes. The planes of today are made up of Magnalium. Who bought a ticket for Nehru? Ans. 2. 2. Solutions to Check your Progress 4 1. Durgabai did not allow Jawaharlal Nehru in the exhibition hall because he did not have a ticket. and wire. Who was the little girl in the story? Ans. The six true statements are: B D E F ©NIIT Coordinator Guide – Personality Development Programme . People who had put up the exhibition bought a ticket for Nehru. What was the important thing the Wright Brothers did in 1903? Ans. These are among the six sentences. How was the plane made by the Wright Brothers different from the modern planes? Ans. Why did Durgabai not let Jawaharlal Nehru in the Exhibition hall? Ans. 4. Write the letters indicating the six true statements in your answer book. The Wright brothers made the first aeroplane in 1903. which are related to the passage. Solutions to Check your Progress 5 1. 3. canvas. What did the Congress do in Kakinada in 1923? Ans. How the experiment was conducted by the Wright Brothers an important event? Ans. The experiment conducted by the Wright brothers enabled humans to fly. 5. Why did Mohandas have to steal money? Ans. Indians were fighting against the British to gain freedom.
©NIIT Coordinator Guide – Personality Development Programme . "Why have you given me only 3 marks for this answer?" Ans." Ans. Sita said. 3. Peter said. 1. "Oh! What a long snake!" Ans.II 81 . "We do not go to the computer center from tomorrow. Govind said. 4. "I hate to go late. 7. The child said. He admitted that he hates to go late. Mary said. Govind asked me if I had paid his fee the previous day. Mary requested me to lift that bag for her. Sita asked me why I had given her only 3 marks for that answer. "Can you kindly lift this bag for me. He said." Ans. Peter asked me to show him the way to Lal Bagh. They said. 2. They said that they will not to go to the computer center from the following day. 6.H J Solutions to Check your Progress 7 Change the following sentences from direct speech to indirect speech. "Did you pay my fee yesterday?" Ans. "Will you please show me the way to Lal Bagh. 5." Ans. The child exclaimed that it was a long snake." Ans.
Pick out difficult words from this text and with the help of a dictionary write the meaning of each of the words as it is seen in the context of the letter. She said. Solutions to Section 5. Characteristic of false pride." Ans. having an exaggerated sense of selfimportance. Absence of moral or spiritual values.4 1. concerned with worldly rather than spiritual interests. ©NIIT Coordinator Guide – Personality Development Programme . relevant information or interconnection. the state of being held in low esteem. have an emotional impact upon. "You should report by 5 o' clock in the morning. given formally or officially. express moral judgments. Secondly. The teacher said. 9. Difficult words from the passage are: Sermonizing Sermonizing Material Material Bestowed Bestowed Bearing Bearing Darkness Darkness Moved Moved Conceited Reveries Epoch Epoch Endeavor Oppressed Discredit Unruffled speak as if delivering a sermon. the tangible substance that makes up a physical object. also write the other possible meanings for the same word. dignified manner or conduct. Absence of light or illumination. "All of you should submit the record notes by tomorrow evening. Burdened psychologically or mentally. Free from emotional agitation or nervous tension. 10. The teacher ordered all the students to submit the record notes by the following evening. She rued the fact that she had answered all the questions incorrectly in the exam. presented. A period marked by distinctive character or reckoned from a fixed point or event. to change location. Absent-minded dreaming while awake. "What a pity I have answered all the questions wrong in the exam!" Ans. Ans.8. proceed. A purposeful or industrious undertaking (especially one that requires effort or boldness). The officer ordered his subordinates to report by 5 o' clock in the morning. given as a gift. (astronomy) the precise date that is the point of reference for which information (as coordinates of a celestial body) is referred.II 82 . The officer said to his subordinates." Ans.
©NIIT Coordinator Guide – Personality Development Programme . He was weak.Unruffled Furtively Serene Serene Artifice Lofty Reside Free from disturbance. and history becomes stirring and epoch-making. x. In prison one cannot write long letters. The ten multiple choice type comprehension questions covering the entire text are: 69. Why was Nehru not able to convey everything that he wanted in his letter? tttt. v. and then even simple. quietly or secretly. w. vvvv.II 83 . The ten comprehension questions covering the entire text are: 68. t. r. Why did Nehru decide to present only a letter and not any other material gift to his daughter Indira on her 13th birthday? Who was Hiuen Tsang and why did he come to India? Why did the man from South India. who came to Karnasuvarna. ordinary men and women become heroes. which a soldier of the freedom struggle must possess? Why should one refrain from doing something secretly? What significance did it have during India's struggle for independence? Why does Nehru tell his daughter that she is 'fortunate'? p. Characterized by absence of emotional agitation. He did not have time to write uuuu. Ans. 2. wwww. Read the text carefully and construct at least ten multiple choice type comprehension questions covering the entire text. Live (in a certain place). to avoid being observed. elevated in nature or style. q. 3. Read the text carefully and carefully construct at least ten comprehension questions covering the entire text. Letter was not sufficient to convey all his thoughts. A deceptive manoeuvre (especially to avoid capture). u. wear a strange looking outfit? What is Nehru's view of such a man? According to Pandit Nehru.' What makes simple men and women heroic and what inspires them to do heroic deeds? What is the similarity between the Russian revolution of 1917 and India's struggle for independence? What is the most important quality. Ans. what is the best way to decide what is right and what is wrong? Why does Nehru advise his daughter not to be proud of the knowledge one possesses? 'But a time comes when a whole nation becomes full of faith for a great cause. s. Completely clear and fine. according to Nehru.
a. My Experiments With Truth sssss. Lenin dd. Abraham Lincoln qqqqq. Indira Gandhi bb. Sarojini Naidu Ans. Jeanne d' Arc cc. a. c. Jesus Christ kkkkk. d. Stalin Ans. Indira Gandhi was inspired by the story of: jjjjj. Letter was not sufficient to convey all his thoughts. The Discovery Of India uuuuu. For trade aaaaa. to read Ans. c. y. For adventure yyyy.Ans. Mussolini ppppp. The best way to distinguish between right and wrong is: bbbbb. to discuss aa. For knowledge z. Kamla Nehru iiiii. Napoleon Bonaparte lllll. Godan ©NIIT Coordinator Guide – Personality Development Programme . To whom is this letter addressed? fffff. b. For touring India Ans. Which is the most famous book of Nehru? rrrrr. Mahatma Gandhi hhhhh.II 84 .Adolf Hitler Ans. to argue ddddd. For knowledge zzzz. Why did Hiuen Tsang come to India? xxxx. Who started the Russian Revolution? nnnnn. Lenin ooooo. to give sermons ccccc. Geetanjali ttttt. Indira Gandhi ggggg. to discuss eeeee. Jeanne d' Arc mmmmm.
Nehru reminded Indira of heroes such as Jeanne d’ Arc. Nainital 4. On her birthday. Ans. Nainital ffffff. Andaman and Nicobar Islands eeeeee. None of these Ans. Lenin. He advised Indira that the best way to find out what is right and what is not is by talking and discussing. Nehru considered Indira lucky to witness the India freedom struggle and to have her mother by her side at that stage of her life. Nehru used the story once narrated by the famous Chinese scholar Hiuen Tsang to tell Indira that she should always be eager to learn and experience the joy of discovering and learning new things. Her mother ff. and told Indira that she should stay inspired by such people and serve her country. Instead of the usual material presents. 1923 aaaaaa. ©NIIT Coordinator Guide – Personality Development Programme . Indira Gandhi was born in the year: zzzzz. Write a summary of the letter without losing meaning of the text in about 150 words. b. Nehru himself wwwww. the best friend of his daughter could be: vvvvv. and Mahatma Gandhi. he reaches out to her from the prison through a letter. Naini prison. he sent her invaluable advice and his blessings. she should never do anything in secret as if she had something to fear or hide. he not only wants her to have all the material comforts of life but also wants her to be a good human being and a responsible citizen. 1917 bbbbbb. 5. Sarojini Naidu Ans. According to Nehru. Like a good father.II 85 . Where was Nehru imprisoned? dddddd. Naini prison. 1921 cccccc. 1917 gg. He wants to write more but rues the fact that a mere letter cannot contain all that he wants to convey. Write a paragraph on Nehru's love for his daughter based on this letter Ans. it is evident that Nehru loved his daughter deeply. Through this letter. Her mother yyyyy. The Discovery Of India ee. If she ever found herself in doubt. c. Bapuji xxxxx. Tihar jail gggggg.Ans. c. b. 1914 Ans. Nehru wrote this letter to his daughter on her 13th birthday from Naini prison.
6. Do you find any morals that you like to take form this letter? If yes, what are they? Why do you like them? Ans. This letter contains the following morals:
This letter inspires one to be always open to gain knowledge. This advice is true for all individuals for all ages. This letter teaches how to imbibe the leadership qualities. I liked it because these traits can inspire us to perform great deeds. This letter asks people to be fearless and to do everything openly. This can only happen if they really believe in themselves and in what they do. I appreciate it because this trait is what distinguishes great personalities from the masses.
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Chapter Six Objectives In this chapter, the students have learned to:
Communicate effectively Distinguish between verbal and nonverbal communication Identify the structure of statements and questions
Focus Areas To conduct this session, you can use the following approach:
Initiate a classroom discussion by explaining the importance of a good conversation in order to leave a long-lasting impression on others. Tell the students that having good soft skills also helps in enhancing their personality. Explain to the students how they should start and end a conversation. For example, a conversation should be initiated by greeting everybody. Tell the students that they should follow the behavioral approach when answering the questions. Also, tell the students about the expressions they can use to start and end a conversation. Ensure that the students are exchanging their opinions, expressing their agreement and disagreement, and giving suggestions when participating in discussions. Increase their involvement by telling them that after completing this session, it will be easier for the students to deliver an effective speech. Instruct the students to present their information with the help of tables, pie charts, and flow charts. Explain the use of the nonverbal form of communication in technical and business writing with the help of an example. Tell the students that undergoing certain exercises on personality development will help them assess their professional skills, such as the way they will behave in an office, deal with their clients, and put forward their ideas.
Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Communication Skills Good communication skills are required for successful liaison with customers as well as with peers. It involves expressing oneself clearly and effectively when talking with individuals and groups. This forms the basis for establishing and maintaining good interpersonal skills. Employers look for persons who can express themselves well and are open to giving and receiving feedback. During interviews, communication skills invariably come to the forefront. Soft Skills The term 'soft skills' is used to describe interpersonal skills. These include building rapport, ensuring communication, giving and receiving feedback, being sensitive to others’ needs, providing cooperation, and demonstrating empathy. Building a good rapport is the key foundation towards forging a successful interpersonal relationship. To begin with, one can "break the ice" by:
Greeting the other person with a smile. Introducing oneself. Getting to know the other person. Identifying common areas of interest. Making the other person feel comfortable.
After good rapport is built, communication becomes easy. A platform is created for discussion and sharing views. Communication is important for interaction. You should be able to speak fluently, reply instantly, and must make sure others have understood your views. This ensures the complete communication process of expression, comprehension, and feedback. Good interpersonal skills also include the quality of empathy. Empathy is demonstrated when you visualize yourself in a particular situation and try to understand the other person's view and needs. Behavioral Approach in Answering The behavioral approach focuses on how one has applied his or her skills. It is built on the premise that past behavior predicts future behavior. To be successful by using a behavior-based approach, you must analyze your experiences and know how to relate them to the current career role. You can use the P-A-R approach to answer the questions. The P-A-R answer states a Problem you were given, describes the Action you took, and explains the Results of that action. The following is an example of a P-A-R answer to the question, "Describe a problem or challenge you have encountered; how did you deal with it?"
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Problem: Advertising revenue was decreasing for the local student magazine and large numbers of long-term advertisers were not renewing contracts. Action: I designed a new promotional package to go with the rate sheet and compared the benefits of the magazine's circulation with other advertising media in the area. I also requested a local college professor to discuss competitive selling strategies with the account executives. Result: We signed contracts with 15 former advertisers for weekly ads and 5 for special monthly supplements. As a result, we increased our advertising revenue by 20 percent. In the given example, the clearly stated problem situation, action taken and the results demonstrate the problem solving skills and gives an insight into the person's analytical ability. This approach is very effective in situations like interviews and group discussions. The behavior-based approach to answering questions has the following advantages:
Illustrates real-life experiences Demonstrates the application of problem-solving skills Predicts future behavior Builds credibility
Solutions to Chapter Six Questions Solution to Section 6.4A 1. Who do you appreciate more 'the stranger' or 'Schwamm'? Why? Ans. The work of 'the stranger' is more appreciable than the work of 'Schwamm'. This is because the stranger tried to please the child in spite of not knowing him. The stranger was on crutches and hated children. Still, he took the pain of getting up early in the morning to catch the train. He ensured that he wave to the child until the child was not able to see him any longer. Schwamm, being the father of the child, should have done this but failed to do so.
2. What kind of a boy is Schwamm's son? Would you like to be like him. Why? Ans. Schwamm's son was a very innocent kid. The child was so sensitive that every morning on his way to school he waited at the railway crossing for the early morning train to pass by. He stood there and waved his hand furiously and eagerly and when no one waved back in response, he used to burst into tears. No, I would not like to be like Schwamm’s son because this kind of highly sensitive behavior can be harmful.
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develops feelings for the little boy and does the same just for the sake of his happiness. What is the central idea of this short story. The stranger hated children because his wife died while giving birth to their first child. The stranger woke up early in the morning. The moral of this story is that determination is as important as taking the initiative to achieve a goal. The story revolves around a small kid. 4. Ans. subconsciously knows that his belief is baseless. Comment on Schwamm as a loving father. However. Schwamm was a very loving and a kind-hearted father. The girl's voice was so sparkling that her memories stayed with the blind person for the rest of the journey and even sometime after. The happiest person at the end of the story is Schwamm’s son. Schwamm decides to board the train to wave at his child. boarded the train. Why did the stranger hate children? Did he really hate them? How do you know? Ans. He loved his child a lot. Schwamm misses the opportunity to make his son happy but realizes that humanity still exists in world. who dislikes children because of his wife’s death. The stranger. The train halted at Saharanpur. who is very sensitive and emotional. Just to make his child happy. One man. who regains hope and faith in everything because finally a man waves back at him.II 89 . The girl could not realize that the person was blind because he was pretending to enjoy the beautiful nature and even giving beautiful comments about her face. The father was keen to make his son happy. Critical Appreciation This story is about restoring faith and keeping hope alive in everybody's lives. and waved his hand in response to the small child. inspite of his past happenings. Just for his child's sake. The person was unable to see her face but he could hear that she wore slippers as the heals slapped the floor very loudly. We get to know that he liked children because finally he was the one who boarded the train to make Schwamm’s son happy.4B (Summary) A blind man was on his way to Rohana by train when a girl boarded the train. ©NIIT Coordinator Guide – Personality Development Programme . and tries to fight it by going and waving back at Schwamm’s son. not even a single passenger from the train waved back. The reason was that he could not see his child getting depressed everyday because when the child waved his hand towards a passing train. The stranger thought that the kid was the reason for his wife’s death.3. 6. It tells us how little incidents can make huge changes in our life. The girl collected her things. said goodbye and got down at the station. Write a critical appreciation of the short story in about 100 words. Is there any message by the author? Ans. Solution to Section 6. Ans. 5. he went to a different city to board a train. The blind man started talking to the girl in a very friendly manner. it was not true that the stranger did not like small children at all.
2005. Did the suicide bombers escape from the police ? ©NIIT Coordinator Guide – Personality Development Programme . Ans. Ans. Ans. Mary did not come to school today. The school is reopening on August 1.5 Convert the following statements into interrogative sentences. Has Ram paid the telephone bill ? 2. Ram has not paid the telephone bill. Ans.Solution to Section 6. Did Mary came to school today ? 3.II 90 . When is the school reopening ? 4. 1. The suicide bombers escaped from the police.
Each slide should contain a maximum of six points. Preview key points: The key points of the presentation should be mentioned in the introduction. and background knowledge should be made before the presentation. or questions to capture the attention of the audience.II 91 . Discuss the advantages and disadvantages of the various methods of presentation. you can take the following approach: Explain the various steps that the students should follow to create a successful presentation. Explain each point to the same degree of detail: There should be a similarity in the degree of detail in the explanation of all the key points. Tell the students to use body language as an additional support. Explain the importance of body language while delivering a presentation. stories. Writing a content outline before the presentation helps present a structured presentation. Body In the body. quotations. Tell the students that the purpose of the presentation should be clear while presenting it because different purposes require different presentation techniques. The content and the style of presentation should match the objectives. Explain to the students the various methods of delivering a presentation. Establish your credibility: Credibility can be established by talking about your qualifications or by narrating personal anecdotes. nationality.Chapter Seven Objectives In this chapter. you need to: Limit the content to a few key points: The content of the presentation can be chunked into key points. Tell the students that further analysis of the audience in terms of age. organize the material around the objectives. Discuss the visual aids given in the ‘Common Visual Aids’ topic of the Additional Inputs section. Explain each point adequately: Any point that may be new to the audience should be adequately explained. sex. Inform the students about the importance of organizing a presentation. Additional Inputs The following section provides some extra inputs on the important topics covered in the SG: Structure of a Presentation Before the content is decided. you need to: Capture the attention of the audience: Use jokes. the objective of the presentation needs to be clear. Tell the students that analysis must be carried out throughout the presentation. Tell them how visuals can help them in making a presentation successful. which helps in modifying the presentation according to the response of the audience. the students have learned to: Prepare a presentation Appreciate what public speaking is Participate in public speaking more confidently Focus Areas To conduct this session. Discuss the structure of a presentation. brainstorm and collect all the relevant material. Explain to the students the importance of using visuals in a presentation. They should look confident and establish good eye contact with the audience. After the objectives have been clearly established. Then. Tell the students to follow the method with which they feel comfortable and confident. The structure of a presentation consists of three parts: Introduction Body Conclusion Introduction In the introduction. Structure the information properly: The information must have a logical structure and order. Tell the students that rehearsals must be conducted before delivering the final presentation. ©NIIT Coordinator Guide – Personality Development Programme .
1 3. Encourage questions: Questions should be encouraged at the end of the presentation. A logical flow will also help in easy transition from one topic to another. This also ensures a quick revision of the content.1 2.2 4 4. Ensure that the ideas keep flowing: One key point should lead to another.4 2. Ask the students to give a PowerPoint presentation.3 2. You might be having complete knowledge of a subject. Evaluate the presentation on the basis of the following parameters: S.2 CONFIDENCE Showed high confidence level BODY LANGUAGE Smiled often Seemed easy and comfortable Nodded and showed positive gestures Had positive facial expressions Moved around EYE CONTACT Maintained direct eye contact with the audience Addressed the whole group and not just one person VOICE Had a clear.2 5.5 3 3. lack of confidence and presentation skills can result in poor performance.5 6 6. and modulation INTERACTION Included opportunities for the audience to interact Asked for suggestions and inputs Appreciated inputs Listened to the audience attentively Handled questions from the audience effectively ATTITUDE Was open to disagreement Was friendly Parameters 1 2 3 4 5 ©NIIT Coordinator Guide – Personality Development Programme . Conclusion In the conclusion.1 5.1 4. 1 1. Any doubts can be clarified at this time.3 5. Explain to the students that lack of performance does not necessarily mean lack of knowledge.2 2. Preparing a PowerPoint Presentation Presentation and public speaking skills are an essential criterion for success. you need to: Review the main ideas: Reviewing the main ideas ensures that the key points have been covered and none of the points has been left out.1 6.2 5 5.II 92 . Focus on the goal of the presentation: Reading the objectives summary ensures that all those objectives have been met and the goal of the presentation has been achieved. No.1 2 2.4 5. however. audible voice Used correct pause. stress.
charts.II 93 . At any point of time. Use visual aids appropriately. types. font sizes.1 VISUAL AIDS Parameters 1 2 3 4 5 Used visual aids appropriately PERSONAL GROOMING Dressed appropriately for the presentation To deliver a presentation effectively. No. or diagrams that does not fit in the transparency are distributed to the audience as handouts.S. They are attractive to look at and are cost effective. Whiteboard: A whiteboard is similar to a blackboard. and styles in a presentation. Follow certain guidelines while delivering the presentation. Markers of different colors can be used on a whiteboard to write or highlight information on the board. and are made of a thick. or additional data. the presenter can flip back to a previous page and refer to it. They can be used more than once. the students need to: Structure the content logically. Dress appropriately. Overhead projector transparencies: Transparencies that are used with an overhead projector are called overhead transparencies. charts. ©NIIT Coordinator Guide – Personality Development Programme . Videos: Videos are used to demonstrate what cannot be explained or shown through static graphics or plain text. Handouts: Data in the form of figures.1 8 8. They are cheap and affordable. Use effective strategies to remember the content. Prepare for the presentation well in advance. Flipcharts: Flipcharts are similar to large writing pads that are hung on the wall. Common Visual Aids The commonly used visual aids are: Computer presentations: Microsoft PowerPoint and CorelDraw are easy-to-use applications that give the user the option of choosing colors. transparent plastic. graphics. 7 7. Posters: Posters are large sheets of hard paper and can be used to depict pictures. bullets.
©NIIT Coordinator Guide – Personality Development Programme .II 94 .
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