1. Appendix — Interviewing Question MC #1 Unlike most interpersonal communcation, interviewing: *a. involves preparation by both participants b.

involves both facts and opinions c. involves a mix of questions d. involves verbal and nonverbal communication 2. Appendix — Interviewing Question MC #2 The interviewee is given more control and is encouraged to talk when asked: a. closed questions b. leading questions c. secondary questions *d. open questions 3. Appendix—Interviewing Question MC #3 When you answer a complex question with a single word answer, you might be misinterpreting an open question as a: *a. closed b. leading c. primary d. netural question question question question

4. Appendix—Interviewing Question MC #4 “How angry were you when she asked you to rewrite your proposal?” is an example of a(n): a. open question b. follow-up question *c. leading question d. closed question 5. Appendix—Interviewing Question MC #5 “What are your plans for the company now that you’ve gained so much publicity?” is an example of a(n): *a. open question b. follow-up question c. leading question d. closed question 6. Appendix—Interviewing Question MC #6 If the interviewer wants a person to express his or her feelings and ideas in detail, the interviewer will avoid using: a. open question

b. follow-up questions c. leading questions *d. closed questions 7. Appendix—Interviewing Question MC #7 “How old were you when you went into business for yourself?” is an example of a(n): *a. closed question b. follow-up question c. leading question d. open question 8. Appendix—Interviewing Question MC #8 Secondary questions are usually: a. pre-planned *b. spontaneous c. obscure d. ambiguous 9. Appendix—Interviewing Question MC #9 “You were really upset when Chrissie got divorced, weren’t you?” is an example of a(n): a. open question b. follow-up question *c. leading question d. primary question 10. Appendix—Interviewing Question MC #10 According to your text, initial questions should: a. require the interviewee to provide his or her opinion *b. be designed to get the interviewee involved in the conversation c. be about deeply personal issues d. be extremely limited, because they are so unnecessary 11. Appendix—Interviewing Question MC #11 Which of the following should not be done when preparing to conduct an interview for information? a. research the topic before you interview b. prepare a statement of purpose c. tell the person being interviewed how long you expect the interview to take *d. avoid discussing the purpose of the interview in order not to bias the result

12. Appendix—Interviewing Question MC #12 An interview protocol is: *a. an ordered list of questions that have been selected to meet the purpose of the interview b. when you prepare an appropriate introduction and greeting that takes into account local customs c. knowing when to avoid insensitive topics d. questions that introduce one of the major topics of the interview conversation 13. Appendix—Interviewing Question MC #13 In order to be fair when interviewing, it is a good idea to: *a. ask all applicants the same or similar questions b. avoid studying test scores and references until after you have a face-to-face interview c. interview a few people who you assume are unqualified d. asking each applicant a different set of questions 14. Appendix—Interviewing Question MC #14 A professional resume: a. is a well-written letter expressing job interest b. can be as long as needed c. should reflect your research about the company *d. should include contact information and employment history 15. Appendix—Interviewing Question MC #15 When being interviewed, you should: a. immediately ask about salary and benefits b. answer questions quickly, as the interviewer has a limited amount of time c. make sure you anwer all questions with as much detail as possible *d. be enthusiastic and ask questions 16. Appendix—Interviewing Question MC #16 Which of the following is not an appropriate interview follow-up action? a. self-assessing your performanc b. requesting feedback on your performance if you do not get the job c. writing a thank-you note *d. requesting information on other candicates if you do not get the job

17. Appendix—Interviewing Question TF #1 Open questions are broad-based questions that ask the interviewee to respond with whatever information he or she wishes. *a. True b. False 18. Appendix—Interviewing Question TF #2 Questions that allow a person to give an answer without direction from the interviewer are called primary questions. a. True *b. False 19. Appendix—Interviewing Question TF #3 It is a bad idea to use email to send resumes and conduct interviews. a. True *b. False 20. Appendix—Interviewing Question TF #4 Conducting an interview requires that you first prepare by doing research. *a. True b. False 21. Appendix—Interviewing Question TF #5 It is inappropriate to discuss salary or benefits during an interview. *a. True b. False 22. Appendix—Interviewing Question ES #1 Describe the steps in developing an interview protocol. Correct Answer: Answer not provided 23. Appendix—Interviewing Question ES #2 What guidelines should an individual follow to prepare for an employment interview? Correct Answer: Answer not provided. 24. Appendix—Interviewing Question ES #3

What is the difference between open questions and closed questions? Why would an employer choose to use one or another? Correct Answer: Answer not provided. 25. Chapter 1—Communication Perspectives Question MC #1 The process of putting our thoughts and feelings into words and nonverbal cues is called ____ *a. encoding b. decoding c. feedback d. semantics 26. Chapter 1—Communication Perspectives Question MC #2 Symbols are words, sounds, and actions that represent: a. emotions *b. specific ideas and feelings c. traditions and rituals d. motives 27. Chapter 1—Communication Perspectives Question MC #3 Thinking "a person who is very careful about spending money" when someone describes a person as "thrifty" represents a process called ____ a. encoding *b. decoding c. feedback d. semantics e. communicating 28. Chapter 1—Communication Perspectives Question MC #4 At dinner you get your father's advice on whether you should take an economics or political science class to meet a requirement. The next day when you see your father, you say "I decided on economics." Your dad says, "Good choice son. I can tell you've thought about what we discussed." His response indicates that he is considering ____ a. cultural context *b. historical context c. psychological context d. social context e. none of these 29. Chapter 1—Communication Perspectives Question MC #5 Which of these is an example of communication apprehension?

30. d. internal noise d. and expertise b. Ashley gets very nervous before her first presentation at work. Encoding. Chapter 1—Communication Perspectives Question MC #9 You approach your friend Tom to ask him about how he feels about his classes this fall. Tom is busy watching a squirrel outside the window and doesn't hear anything you've just said. knowledge. semantic noise 33. and feedback *d. Chapter 1—Communication Perspectives Question MC #6 What three things can help improve your communication competence? a. physical interference . decoding c. Toya mistakenly swears in front of her grandmother and then regrets it. and he does not respond appropriately when the friend brings up the topic again. but Stephen is distracted. Matthew does not fully receive his teacher's instructions because he is distracted by the students playing frisbee outside his classroom's window. Motivation. This conversation is most strongly influenced by ____ a. desire. The communication is being affected by ____ a. context. historical context b. decoding. psychological noise *d. Skills. c. and semantics c. He asks Sarah to repeat herself several times. physical context b. semantic noise c. Chapter 1—Communication Perspectives Question MC #7 The route used to transmit messages is known as ____ a. because he is worried about an exam in another class. *b.a. Jerome does not remember his conversation with a friend the day before. physical noise *c. noise *e. encoding b. Motivation. and skills 31. a channel 32. feedback d. Chapter 1—Communication Perspectives Question MC #8 Sarah and Stephen are meeting to talk about their class project.

We communicate to exchange information. Public communication c. Chapter 1—Communication Perspectives Question MC #11 Four students on a college campus decide to start a club that focuses on volunteering. noise 37. We communicate to maintain our sense of self. *d. Formal communication 36. They establish the organization. We communicate to meet social needs. Chapter 1—Communication Perspectives Question MC #10 If you can't pay attention because the words of a song are stuck in your head. internal noise d. you are experiencing ____ a. channels 38. decoding d. Small group communication b. Chapter 1—Communication Perspectives Question MC #13 As Jones tells about his trip to the Grand Canyon. c. decoding c.34. noise b. He does this. We communicate to develop relationships. context *b. What kind of communication best describes what these four students are doing? *a. b. message filtering 35. Chapter 1—Communication Perspectives Question MC #14 The fact that many people will talk openly with perfect strangers while on an airplane or a bus suggests that ____ a. physiological noise b. he notices Janet and Mark rolling their eyes. feedback c. The information Jones is receiving is known as ____ a. promote it. . although he mumbles something under his breath and makes a face to let her know that he's not happy about it. Interpersonal communication d. All of these activities involve communication. and plan events together. feedback e. Chapter 1—Communication Perspectives Question MC #12 A mother tells her child to go clean his room. This is an example of ____ a. semantic noise *c. encoding *d.

Chapter 1—Communication Perspectives Question MC #16 The exchange of information function of communication is best illustrated by ____ a. spontaneous expression d. This kind of message is called a ____ *a.39. Chapter 1—Communication Perspectives Question MC #19 You are at a scary movie and shout "Oh no!" when you see a particularly scary sequence. scripted message *c. All of these are examples of symbols 40. A hand gesture c. so you think about what you want to say before going to her office. scripted message d. explaining why you feel as you do about marriage c. communication that is limited to romantic relationships d. Chapter 1—Communication Perspectives Question MC #17 Interpersonal communication is ____ *a. providing directions to the doctor's office 41. constructed message b. A word b. Chapter 1—Communication Perspectives Question MC #18 You completely forgot about a paper you were supposed to write for class. Chapter 1—Communication Perspectives Question MC #20 . halo effect 43. giving reasons for buying a product *d. immediacy 44. all these answers are correct 42. constructed message b. saying "Do you want to study together?" to a new acquaintance b. Silence *d. but you want to explain the situation to your instructor. spontaneous expression c. You've never been in that situation before. Chapter 1—Communication Perspectives Question MC #15 Which of these is an example of a symbol used in communication? a. communication that is emotional c. Your response is an example of a: a. communication between a small number of people who have a relationship with one another b.

"How are you doing today?" Even though you're having a bad day. d. motivation is an important aspect of communication competence because ____ a. the relationship most likely has an understood degree of ____ a. motivation guarantees success 49. conflict 46. Chapter 1—Communication Perspectives Question MC #22 Which of the following statements about communication is true? a. Chapter 1—Communication Perspectives Question MC #23 Competent communication depends on ____ a. we must know what is involved in communication *b. but she also has to focus on traffic and . Communication is influenced by ethical implications. 47. Chapter 1—Communication Perspectives Question MC #24 According to scholar Brian Spitzberg. control c. motivations makes this more efficient d.The cashier at the store greets you by saying. Communication is an innate quality that does not need to be taught. Chapter 1—Communication Perspectives Question MC #25 Diana takes a work phone call while she's in the car. having a friendly personality b. "I'm fine. Chapter 1—Communication Perspectives Question MC #21 If a friend declares that she will plan your upcoming vacation and you agree that she should take this responsibility. scripted message d. b. along with incentives. semantic message 45. we will only improve our communication if we want to c. Communication is only used to exchange information and to meet needs. spontaneous expression b. being both effective and appropriate d. you say. thank you. immediacy *b. She tries to pay attention to the call. avoiding noise 48. *c. learning how to give strong feedback *c. constructed message *c. cultural tension d." Your response is an example of a ____ a. It's easy to stop communicating.

Chapter 1—Communication Perspectives Question ES #1 Your textbook notes that culture affects communication and that (1) perception. cultural context c. True *b. Chapter 1—Communication Perspectives Question TF #3 What is competent communication in one culture may not be competent in another culture. True b. (2) patterns of cognition. *a. False 53. *a. *a. physical context b. Chapter 1—Communication Perspectives Question TF #4 The main role of feedback is to avoid semantic noise. Chapter 1—Communication Perspectives Question TF #2 The process of transforming feelings and concepts into symbols and organizing them into a message is called encoding. a. Choose two of these four and for each. False 52. Chapter 1—Communication Perspectives Question TF #5 A moral dilemma occurs when we are faced with violating the truthfulness and honesty principle of communication ethics. social context 50. True b. True *b. give a specific example of how culture can affect these aspects of communication. (3) verbal behaviors. True b. False 55. False 54.driving. and (4) nonverbal behaviors and context are affected by culture. False 51. a. historical context d. Chapter 1—Communication Perspectives Question TF #1 Using multiple channels to transmit messages leads to confusion and less accurate interpretation of your message. Correct Answer: . What kind of context is affecting Diana's communication? *a.

Even though they grew up in the same family at the same time. 57. Chapter 2—Perception of Self and Others Question MC #2 Failure to recognize a misspelling in a word used in a newspaper illustrates perception that is limited because of: a. Correct Answer: Answer not provided. 59. Chapter 2—Perception of Self and Others Question MC #3 Layla and Luke are twins. and interpretation 60. Define the five ethical standards that influence communication and apply them to this moral dilemma. and impression b. or leaving everything at the service desk. Correct Answer: Answer not provided. all of these 61. Chapter 2—Perception of Self and Others Question MC #1 The three stages of the perception process are: a. attention and selection. Correct Answer: Answer not provided. need *c. Chapter 1—Communication Perspectives Question ES #2 Define three aspects of communication contexts and discuss how each affects interpersonal communication. a scripted message. interest b. Layla grows up thinking that being successful depends . Label each. 56. organization of stimuli. expectation of stimuli. 58. organization of stimuli. You have the option of taking the money and leaving the wallet. and interpretation d. and impression *c. In one of the fitting rooms. and a constructed message. attention and selection.Answer not provided. expectation of stimuli. action and selection. Chapter 1—Communication Perspectives Question ES #4 You're at the mall shopping for clothes. action and selection. you find a wallet with an ID and $500 cash. expectations d. Chapter 1—Communication Perspectives Question ES #3 Write a short dialogue that includes a spontaneous expression.

To this day. she usually chooses to do what she perceives as responsible and right because she doesn't want to disappoint her parents. a large dog lunged at them. gendered cultural expectations b. that dumb dog always hides behind that bush. expectation 63. a set of assumptions developed about physical characteristics and popularity d. abilities. Chapter 2—Perception of Self and Others Question MC #4 As they were walking to the corner store. patterns b. Samantha and Meagan passed by a large bush. Chapter 2—Perception of Self and Others Question MC #6 According to your text. self-perception ." Samantha's reaction is an example of which step of the perception process? a. while Luke believes being successful means making a lot of money and being independent. Chapter 2—Perception of Self and Others Question MC #5 Niku is the oldest child in her family and her parents rely on her to be a role model for her siblings. That experience as a child has affected her ____ *a. organization *d. role d. Layla's low self-esteem c. Niku is relying on a ____ to guide her actions. Even though her siblings can get away with misbehaving. and knowledge c. Luke's effective message filtering d. when Niku is faced with a difficult choice.a lot on being pretty and nice. halo effect 64. Suddenly. These differences are likely the result of ____ *a. she considers herself a poor swimmer. Meagan gasped and dropped her books. a. interpretation c. Chapter 2—Perception of Self and Others Question MC #7 Amy was traumatized as a child when she had a bad experience jumping from a diving board. a pattern of behavior that characterizes a person's place in a context *b. a mental image a person has about his or her skills. a combination of your original ideas and theories about life 65. self-concept can best be defined as ____ a. self-fulfilling prophecy *c. different self-talk 62. from out of nowhere. but Samantha laughed and said. stereotype b. "Oh.

use stereotypes c. implicit personality adjustment *b. Deon suggests that the two have lunch together to get to know one another before beginning the official work. I know I'm terrible. self-monitoring c. "I'm totally going to fail this math test tomorrow. you've got a great voice!" Marcus looks embarrassed. incongruence c. Chapter 2—Perception of Self and Others Question MC #10 You find your roommate Marcus singing to himself in the kitchen. Chapter 2—Perception of Self and Others Question MC #12 Lila and Sherin are sitting in their dorm room while Sherin flips through her notes. make attributions *d. evaluate an implicit personality theory b." No matter how hard you try to convince him otherwise. self-attribution d. are likely to be unsure of the value of their contributions c. This gap between your perceptions is known as ____ a. are more attentive to situations than people with high selfesteem *b. Marcus continues to feel worse about his singing ability." . are assigned to work on a project together at work. are unlikely to have self-fulfilling prophecies 70. self-esteem d. Chapter 2—Perception of Self and Others Question MC #8 Deon and Janet. Marcus. "No way. self-esteem b. "Man.b. self-concept c. who do not know each other. you don't need to try to make me feel better. scripted differences d. behavioral adjustment 69. Deon's suggestion is an effort to ____ a. cannot gain higher self-esteem. and you are impressed. even with practice d. our "evaluation of competence and worthiness" is the definition of ____ *a. role 66. Chapter 2—Perception of Self and Others Question MC #11 Individuals with low self-esteem: a. I've never been able to sing. reduce uncertainty 67. Chapter 2—Perception of Self and Others Question MC #9 According to the text. self-consideration 68.

I have that interpersonal test in the morning. moderate self-talk c. Chapter 2—Perception of Self and Others Question MC #13 After your first speech. Sherin takes her test and learns that she failed it. four people tell you that you did a good job. Chapter 2—Perception of Self and Others Question MC #16 Imagine that you are saying these messages to yourself: "Oh. and stereotypes d. perceptual defense *b. But maybe I won't be able to take a make-up test. influences tone of voice . interests. Chapter 2—Perception of Self and Others Question MC #14 According to your text. and one tells you that you looked nervous. halo effect d. filters others' statements *b. I really haven't studied." This is an example of which aspect of self-perception? a. self-fulfilling prophecy 71. incongruence b. self-esteem *c. If you focus on the negative comment while ignoring the positive comments from others. needs. self-fulfilling prophecy 74. values. filtering messages c. so maybe I'll skip it. halo effect *d. and goes to dance camp every summer. ideal self-concept d. predicts behavior d. and values c. what three things affect what we select to pay attention to? *a. Caridee is making choices based upon her ____ a. Her performance on the test is an example of ____ a. I'd better go after all and take my chances. spends all of her extra time teaching and taking dance classes. self-concept b. this is called a. values. self-fulfilling prophecy 72. and expectations b. interests.Sherin says. needs. expectations. The next day. beliefs. Chapter 2—Perception of Self and Others Question MC #15 Caridee knows that she is not talented enough to be a professional dancer. and expectations 73. filtering messages c. but she still majors in dance.

Emily perceives him as being popular. we often try to gain more information about them to help make ourselves feel more comfortable. selective perception c. Chapter 2—Perception of Self and Others Question MC #19 When we encounter people for the first time. This grade may be best explained by the concept of ____ *a. uncertainty reduction 78. stereotyping d. Avoiding prejudice d. unique c. an average student. Implicit personality theories *b. and a superb athlete. This best exemplifies the idea of ____ a. halo effect b. implicit personality theories b.75. her teacher gives her an A. discrimination *d. who always gets good grades on her speeches. self-fulfilling prophecy e. self-sufficiency 77. halo effects c. Changing our behaviors 76. we can improve them through ____ a. Chapter 2—Perception of Self and Others Question MC #18 People from collectivist cultures tend to have higher self-esteem when they view themselves as being ____ *a. Chapter 2—Perception of Self and Others Question MC #17 When we have inaccurate self-perceptions. Chapter 2—Perception of Self and Others Question MC #21 Mary. Self-talk c. Even though her paper is mediocre. attractive male. This process is called ____ a. interdependent b. implicit personality theories c. self-esteem d. attributions 79. Chapter 2—Perception of Self and Others Question MC #20 Because Dawson is a muscular. writes a paper for the same class. independent d. assumed similarity . stereotyping *b.

Stereotypes are always negative. prejudice b. 84. Chapter 2—Perception of Self and Others Question MC #22 How does self-concept affect communication? a. Self-concept affects how we interact with others.80. who is Jewish. finds out that his friend Tariq is Muslim. Stereotypes are negative actions towards others. racism *d. Chapter 2—Perception of Self and Others Question MC #26 When something is a negative action toward a social group. discrimination . he develops a negative attitude toward his friend. Chapter 2—Perception of Self and Others Question MC #24 When Paul. assumed similarity 82. stereotyping c. Self-concept affects how comfortable we are in communication interactions. Stereotypes are generalizations based on ideas about a group. b. not specific aspects of an individual. self-fulfilling prophecy *e. When he finds out that Mike belongs to a fraternity. His "understanding" is best explained by ____ a. d. *d. selective perception c. Chapter 2—Perception of Self and Others Question MC #23 Moussa has preconceived beliefs about people who belong to fraternities and sororities. All of these 81. Stereotypes are usually not harmful. prejudice 83. stereotyping d. Self-concept affects who we becomes friends with. This behavior is best labeled as ____ a. *b. he believes he understands Mike because he has a pretty good idea of what frat guys tend to be like. not just a rigid or negative attitude. halo effect b. c. then it this is ____ a. Chapter 2—Perception of Self and Others Question MC #25 Which of these statements accurately reflects stereotypes? a. selective perception *b. stereotype c. self-fulfilling prophecy d. c.

Chapter 2—Perception of Self and Others Question MC #28 To improve perception.85. Chapter 2—Perception of Self and Others Question TF #3 The terms prejudice and discrimination both involve action and can be used interchangeably. that night. and interpretation of stimuli. True b. False 90. we should ____ *a. test the accuracy of your understanding of a person's wording 88. prejudice *b. *a. organization of stimuli." Chet's comment about Drew's behavior is ____ a. trust first impressions d. an attribution c. a stereotype d. seek out more information b. a. a. halo effect 86. Chapter 2—Perception of Self and Others Question MC #29 A perception check is a skill that is used to ____ a. Drew agrees and says that he will bring it to Chet's room by 7 p. False 89. realize that we'll be stuck with the same perception for a while c. Chet says. Chapter 2—Perception of Self and Others Question TF #1 The perception process involves attention and selection. check to make sure that you really understand who someone is *c. True *b. True *b. see whether your hearing is normal b.m. Chapter 2—Perception of Self and Others Question TF #2 A person's culture has very little influence on the perception process. False . Chapter 2—Perception of Self and Others Question MC #27 Chet asked Drew if he could borrow a book. "I knew I couldn't count on him to follow through on a promise¾he's so irresponsible. test the accuracy of your understanding of a person's behavior d. When Drew has not arrived by 7:30. keep your perceptions to yourself 87.

Chapter 2—Perception of Self and Others Question ES #1 Identify and describe the factors that play a role in the formation of self-concept. Correct Answer: Answer not provided. Chapter 2—Perception of Self and Others Question TF #4 We are more apt to self-monitor when we are familiar with the situation. False 93. Correct Answer: Answer not provided. discrimination. 97. Chapter 2—Perception of Self and Others Question ES #2 Compare and contrast stereotyping. Chapter 2—Perception of Self and Others Question ES #4 Discuss the advantages and disadvantages of uncertainty reduction and its role in society. 94.91. *a. False 92. True b. Correct Answer: Answer not provided. and prejudice. 96. comprised of less than 10. True *b. a. 95. a. Chapter 3—Communicating Verbally Question MC #1 A speech community is ____.000 speakers . Why did you believe what you did? How did it affect your communication with the other person or group? How did your communication change after you realized the stereotype was incorrect? Use at least 2 terms from the chapter in your essay. Chapter 2—Perception of Self and Others Question TF #5 Our brains attempt to simplify complex information so that we can process it quicker and easier. Correct Answer: Answer not provided. Chapter 2—Perception of Self and Others Question ES #3 Give an example of a time when you used a stereotype and it turned out to be incorrect.

denotative meaning d. also known as a melting pot for language 98. high context cultures b. parallel cultures 102. Chapter 3—Communicating Verbally Question MC #2 The Sapir Whorf hypothesis states that ____ a. comprised of people within a single neighborhood d. societal expectations for masculine and feminine behavior influence language use b. define. using language to evaluate *c. indirect. Chapter 3—Communicating Verbally Question MC #4 The importance of understanding personal assumptions behind a word reflects a word’s ____ a. Chapter 3—Communicating Verbally Question MC #6 When we say that a word's meaning is affected by syntactic context. less important than nonverbal messages 101. nonparallel cultures d. we mean that ____ a. low context cultures c. Chapter 3—Communicating Verbally Question MC #5 In ____. *a. the feelings we associate with a word are extremely important to our understanding of a word *d. leaving a lot of the meaning to be determined by the context. using language to label. using language to talk about language 100. also known as a language community c.*b. literal meaning *b. communication is general. abstract. and limit b. the use of concrete language in the workplace will dramatically improve the communication climate c. language influences perception 99. meaning is affected by our knowledge of dictionary meanings b. This use of language is best described as ____ a. and ambiguous. Chapter 3—Communicating Verbally Question MC #3 April and Josh are considering dating each other and are discusssing their future plans. using language to discuss things outside our immediate experience d. words can never really be understood . connotative meaning c.

a metaphor d. Slang is an example of vivid language. Chapter 3—Communicating Verbally Question MC #10 Which of the following statements are true about slang? a. 107." c. b. Slang is never appropriate communication. c. People will use gestures and hand movements more than in a high-context culture. that all men are created equal. Slang can be effective if it is appropriate for the context and listeners. "Each student should sign the honor pledge on his or her exam." . 106. "That's one small step for man. Chapter 3—Communicating Verbally Question MC #8 Ashley says. connotative language *b. parallel language 105. uncertainty reduction *d. *c. d. a. d. Information is presented directly. Slang is primarily used by teenagers. People are easier to get along with." b. "We hold these truths to be self-evident. connotation 104. contextual integration c. a simile c. one giant leap for mankind. *b.*c. Information is presented indirectly. denotation b. meaning is affected by where the words are said 103. "The porch light was shining like the North Star. Chapter 3—Communicating Verbally Question MC #7 If Mark says he has a new car and Paul thinks of an electric hybrid. meaning is affected by other words in the sentence d. Chapter 3—Communicating Verbally Question MC #9 Which of the following statements are true of a low-context culture? a. Chapter 3—Communicating Verbally Question MC #11 Which of these statements is an example of using inclusive language? a. "Do you guys want to go to the store with me?" *d." This is an example of ____. Paul's thought reflects: a.

Use male-generic language.. so I know what you're going through. Chapter 3—Communicating Verbally Question MC #16 Using the word demanded instead of asked when you mean to show force of action is a matter of word: *a." 110. specificity b. Chapter 3—Communicating Verbally Question MC #12 Which of the following attributes are associated with feminine styles of language? a. Chapter 3—Communicating Verbally Question MC #14 Which of the following is competent advice for being linguistically sensitive? a. d. Showing assertiveness and control when speaking d. concreteness d. Emphasis on concrete and personal language c. emphasis c." b. emphasis c. "Ew! Lizards are so gross and scary. None of these 109." d. Chapter 3—Communicating Verbally Question MC #17 Tia says. c." c. 111. but I was thinking we could . "No . Use jargon sparingly. Avoid using slang. vividness 112. and we don't have to do it. "This probably isn't a very good idea. specificity b. appropriateness 113. Chapter 3—Communicating Verbally Question MC #15 Saying "three-bedroom ranch" instead of "house" is a matter of word: *a. Use the most sophisticated language you know in all situations.. Chapter 3—Communicating Verbally Question MC #13 Which of the following phrases would be most likely classified as a masculine style of language? *a.108... "That must be very hard for you. "I've had a similar experience. *b." Aimee disagrees. Emphasis on abstract and general language *b. concreteness d. "I'm sure you'd agree that .

metaphoric meaning 114. indexing b. Chapter 3—Communicating Verbally Question MC #22 Paul used a practice that allowed him to recognize he was about to apply a generalization to a specific person." you are using: a. is an important step for effective: *a. to avoid an assertion that goes beyond the supportive evidence. Chapter 3—Communicating Verbally Question MC #21 Qualifying a statement appropriately. but when I attended Cawley High School five years ago. "Julian is afraid of the dark. indexing *b. separating fact from inference 116. appropriateness *c.way! They're awesome pets and so sweet. dating information c. denotative meaning *c. Chapter 3—Communicating Verbally Question MC #18 If instead of saying "The car was wrecked" you say." a. dating c. it was one of the top schools in the state" is: a. evaluation 118. Chapter 3—Communicating Verbally Question MC #20 Saying "I don't know what it's like now. connotative meaning d. emphasis b. specificity d. feedback d. evaluating 117. "The left fender was dented by a hit-and-run driver. "Julian sees the boogieman lurking behind every shadow. Chapter 3—Communicating Verbally Question MC #19 If instead of saying. separating fact from inference d. dating d." you are: *a. concrete meaning b." you say. indexing c. using vivid language b. This practice is known as: . concreteness 115." Tia and Aimee are disagreeing about the ____ of the word "lizard.

*a. False . Chapter 3—Communicating Verbally Question TF #4 When you have the choice between a more common vivid word or or an obscure words. True b. Chapter 3—Communicating Verbally Question MC #23 Which of these statements is an example of a statement that includes dating information? a. hard years to earn his degree" a. indexing b. Chapter 3—Communicating Verbally Question MC #24 Saying "A doctor puts in long. Allison only wears skirts. True b. d. define. Chapter 3—Communicating Verbally Question TF #2 Denotative meanings reflect our emotions and experiences. smell. *a. c. hear. False 124. Brittany is an average student in her science and math courses but excels in English. False 123. Deanna was grouchy when I spoke with her yesterday. True *b. *a. is an example of good audience adaptation 121. a. would be using appropriate language d. giving feedback d. We use concrete words to describe what we can see. *b. is an example of generic language c. whereas connotative meanings reflect the dictionary definition. 120. dating c. evaluating 119. is an example of marking *b. True *b. or taste. label. and limit. a. touch. Martha is generally a really stressed-out person. Chapter 3—Communicating Verbally Question TF #1 We use language to assign. you should choose the more obscure. Chapter 3—Communicating Verbally Question TF #3 Concrete words are sense-related. False 122.

*a. Chapter 3—Communicating Verbally Question TF #5 Dating information helps increase message effectiveness and speaker credibility. Chapter 3—Communicating Verbally Question ES #1 You have prepared a speech about HIV and AIDS for what you have been told is a group of people in their mid-20s who have been taking training courses about infectious diseases. and unprotected sex. Correct Answer: Answer not provided. 129. Chapter 3—Communicating Verbally Question TF #6 Jargon and slang are appropriate in most situations. How does gender influence the likelihood that powerless language will be chosen? Correct Answer: Answer not provided. a. Chapter 3—Communicating Verbally Question ES #2 Explain the difference between masculine and feminine styles of language. How would you adjust your speech to be linguistically sensitive? Be sure to note at least 2 specific ways the text notes that one should be linguistically sensitive. a. True b. Your main points are: (1) HIV is a highly infections virus. False 128. When you arrive. False 126. Chapter 3—Communicating Verbally Question TF #7 This statement is an example of indexing generalizations: Pitbulls are really dangerous dogs and should not be kept as pets. (2) HIV is contracted primarily through sharing of needles. (4) We can reduce the HIV/AIDS epidemic by educating people on how to reduce their risk factors and encouraging people to get tested regularly. blood transfusions. True *b.125. 130. and use specific examples. Give an example of how societal expectations for masculinity and femininity have affected language choices. (3) Millions of people die each year from AIDS or AIDS-related illnesses. False 127. Chapter 3—Communicating Verbally Question ES #3 . you see that the audience members are about 10 and 11 years old. True *b.

illustrator *b. Simone and Jewel send IMs to each other. *b. the one doing the talking is likely to have the greater eye contact *b. the one doing the listening is likely to have the greater eye contact c. the primary way we convey our emotions. Chapter 4—Communicating through Non-Verbal Behaviors Question MC According to the textbook. Nonverbal messages occur less often than verbal messages. d. nonverbal communication is ____ *a. *b. d. c. something we can avoid through monitoring behavior. Allyson and Iesha send text messsages to each other. intermediary 134. . Nonverbal messages are less important than verbal messages. unambiguous c. ____ a. 133. it is called an ____ a.Describe the various methods that you could use to improve your langauge skills. Chapter 4—Communicating through Non-Verbal Behaviors Question 3 When a gesture is used to substitute for a word. Chapter 4—Communicating through Non-Verbal Behaviors Question 4 Studies show that when people are talking. both the talker and the listener have about the same amount of eye contact d. Nonverbal messages are more emotionally powerful than verbal messages. Chapter 4—Communicating through Non-Verbal Behaviors Question 5 Which of these situations is an example of nonverbal communication? a. 132. adaptor d. Nonverbal messages are less trustworthy than verbal messages. Breanna and Rachel pass notes in class. c. Correct Answer: Answer not provided 131. Chapter 4—Communicating through Non-Verbal Behaviors Question 2 What of the following statements is true about nonverbal messages? a. there is no consistency about data related to eye contact 135. emblem c. Geralyn refuses to speak to Tavonte after their fight. communicated only through a single channel d. b.

Chapter 4—Communicating through Non-Verbal Behaviors Question 11 . b. Chapter 4—Communicating through Non-Verbal Behaviors Question 8 ____ includes all voiced parts of communication other than words themselves. your eye contact with that person is likely to *a. Nonverbal communication b. 140. Chronemics *d. Chapter 4—Communicating through Non-Verbal Behaviors Question 9 Which of these is an example of a vocalized pause? *a. Theresa says "um" when she cannot think of the word she means. decrease c. Chapter 4—Communicating through Non-Verbal Behaviors Question 10 According to Samovar and Porter (2007). expression *c. does not have cultural variations *c. Chapter 4—Communicating through Non-Verbal Behaviors Question 7 During her job interview. All of these are examples of nonverbal communication. when Sadie began to discuss her previous work experience. Chuck speaks more rapidly when he is nervous. be unpredictable 137. direct eye contact ____ a. positioning 138.e. gesture b. increase b. Bonita speaks louder to emphasize an important point. is appropriate and expected in the United States d. This movement is best described as a change in ____ a. John lowers the tone of pitch of his voice to sound more serious. posture d. 136. Paralanguage 139. the interviewer leaned forward to show interest. Chapter 4—Communicating through Non-Verbal Behaviors Question 6 When you are really interested in another person. c. a. d. is a universal sign of respect b. remain the same d. Verbal communication c. is used to demonstrate keen interest in Mexico 141.

Chapter 4—Communicating through Non-Verbal Behaviors Question 15 The United States tends to be monochronically oriented. Body modification often signals social status or group membership. individuals expect an apology or explanation when someone is late 146.Which of the following statements is true of body modifications such as tattoos and piercings? a. Social distance b. Chapter 4—Communicating through Non-Verbal Behaviors Question 14 Culturally based stereotypes about endomorph body types hold that they are ____ a. context checking b. *d. tricky. multi-channeled communication *d. and she says to him. 4 to 12 feet. kinesics c. gentle. Chapter 4—Communicating through Non-Verbal Behaviors Question 13 Ahmad rolls his eyes when Lori is talking. is the amount of personal space that we tend to keep in impersonal situations *a. "Are you annoyed by what I said?" Lori is engaging in ____ a. perception checking 144. Public distance c. and jovial d. All cultures engage in body modification of some kind. kind. and hard to predict 145. c. energetic. brainy. b. 142. and confident b. insincere. individuals arrive when it is convenient for them b. individuals can be engaged in many activities at one time c. Intimate distance d. and cautious *c. Chapter 4—Communicating through Non-Verbal Behaviors Question 16 If someone has a polychronic time orientation they will be more likely to: . In this culture ____ a. Chapter 4—Communicating through Non-Verbal Behaviors Question 12 ____. anxious. individuals do not wear watches *d. outgoing. They are a type of nonverbal communication. All of these are true of body modification. Personal distance 143.

Individual space is respected. 148. apologize if they are late b. intimate distance b. None of these are true statements. Japanese speak with a great deal of volume to convey sincerity. c. 149. d. c. our backing up is a sign that she has invaded our: *a. Soft voices are preferred in Great Britain. public distance 151. We have the same standards for touch as people do in South America and Eastern Europe. social distance d. all of these 147. Soft voices are preferred in Thailand. Arabs speak with a great deal of volume to convey sincerity. b. indicating she is . c. Chapter 4—Communicating through Non-Verbal Behaviors Question 21 Which of these is an example of kinesics? *a. d. d. *b. Monochronic cultures emphasize timeliness and punctuality. Chapter 4—Communicating through Non-Verbal Behaviors Question 20 When a stranger moves inside of an arm's length and asks what time it is. 150. Which of the following is generally true of the United States as a nation? *a. Chapter 4—Communicating through Non-Verbal Behaviors Question 17 Touching behavior has been linked to culture.a. b. Chapter 4—Communicating through Non-Verbal Behaviors Question 18 Which of the following is not a true statement about how different cultures use paralanguage? *a. A high level of contact and touching is normal. Cultures that emphasize individualism generally demand more space and privacy. Sue smiles when she sees her friend Beth. see schedules as flexible d. personal distance c. Chapter 4—Communicating through Non-Verbal Behaviors Question 19 Which of the following is not true about how different cultures view space and time? a. All of these. prefer to engage in one activity at a time *c. Polychronic cultures emphasize order and predictability.

interpret nonverbal messages equally regardless of the source b. none of these 156. c. Chapter 4—Communicating through Non-Verbal Behaviors Question 23 A person who sits in the same chair every class period illustrates ____ a. consider nonverbal messages as separate from verbal message c. we should ____ a. Adaptors c. Asha wears makeup to look nice for her date. be concerned with interpersonal distance d. Chapter 4—Communicating through Non-Verbal Behaviors Question 22 ____ are nonverbal responses to a physical need. be as spontaneous as possible when communicating b. 152. kinesics 154. Jessie puts her book back on her chair to reserve her seat. Chapter 4—Communicating through Non-Verbal Behaviors Question 24 When we are territorial. Emblems d. strive for cleanliness of public space 155. ignore smiley faces and other lexicons when we read e-mails *d. be concerned with informal space *b. Chapter 4—Communicating through Non-Verbal Behaviors Question 26 To improve our chances of successfully sending nonverbal messages. a.happy. Kinesics 153. territoriality d. make sure that nonverbal actions don't distract others from our message d. Emoticons *b. Marcus holds Kara's hand during the movie to communicate that he likes her. avoid strategic choices in nonverbal communication as they . defensiveness b. be consistent and predictable with nonverbal message regardless of context *c. b. stake out ownership over some area c. we are likely to ____ a. Chapter 4—Communicating through Non-Verbal Behaviors Question 25 To improve our chances of successfully interpreting nonverbal messages. paralanguage *c. d. we should ____ a.

True *b. *a. Explain how these individuals might apply the tips for interpreting nonverbal messages to improve their chances of successful communication. . False 159. Chapter 4—Communicating through Non-Verbal Behaviors Question 29 Intonation. pitch. False 160. False 162. Chapter 4—Communicating through Non-Verbal Behaviors Question 30 When we know we want to be at a dinner party on time. Chapter 4—Communicating through Non-Verbal Behaviors Question 28 Body movements can be used to take the place of a word or phrase. False 158. a. we are operating under polychronic time orientation. Chapter 4—Communicating through Non-Verbal Behaviors Question ES Identify and discuss some challenges that individuals from various cultures may have to face when focusing on nonverbal communication behaviors. True b. True b. Chapter 4—Communicating through Non-Verbal Behaviors Question 27 Emoticons are a type of verbal communication. True b. True *b. Chapter 4—Communicating through Non-Verbal Behaviors Question TF Nonverbals make up approximately 60 percent of the meaning in face-toface communication. True *b. False 163. *a.will be seen as inauthentic 157. a. False 161. and vocalized pauses are all elements of paralanguage. Chapter 4—Communicating through Non-Verbal Behaviors Question 31 Direct eye contact is universally accepted as appropriate. a. *a.

166. empathic d.Correct Answer: Answer not provided. appreciative *b. 164. 165. understanding *c. Give three distinct example of how paralanguage might (1) contradict. working hard to understand so that she can do well on the test. appreciative b. discriminative c. Nick is listening to accurately understand her meaning. Chapter 5—Listening and Responding Question MC #3 Nick is listening to his boss not just to hear her words to but to understand what she really wants out of the project on which he is working. (2) supplement. Correct Answer: Answer not provided. and this is called ____ listening a. She is engaging in ____ listening. evaluating 168. Chapter 5—Listening and Responding Question MC #1 Danielle is listening to her teacher's lecture. interpreting b. Correct Answer: Answer not provided. Chapter 4—Communicating through Non-Verbal Behaviors Question 32 Imagine you have plans with a new friend you met in class. Select three types of nonverbal communication and give a specific example of how each of these could help you determine if the interaction is a date or not. You are not sure if this friend has asked you to hang out strictly as friends or intends the outing to be a romantic date. empathic *d. Chapter 4—Communicating through Non-Verbal Behaviors Question 33 Briefly explain the importance of paralanguage. attending d. a. discriminative c. comprehensive 167. comprehensive . or (3) complement your verbal message. Chapter 5—Listening and Responding Question MC #2 The first stage of listening is ____ a.

Asking questions 170. Chapter 5—Listening and Responding Question MC #9 Jalesa is helping her daughter learn the colors of the rainbow for her . mirroring d. Analyzing facts *d. stop listening if what a person says violates your values 171. I'm really sorry.169. Physically getting ready to listen. That's awful. empathic responsiveness b. Remembering information c. paraphrasing c. supportiveness d. sympathetic responsiveness 174. Chapter 5—Listening and Responding Question MC #8 When Josh told Amy about what was going on at work and she responded by saying. empathy b. Chapter 5—Listening and Responding Question MC #4 The understanding stage of the listening process involves what? a. "Oh. Chapter 5—Listening and Responding Question MC #6 Understanding Charlene's feeling of mortification at her forgetting the name of a person she has known for years is an example of ____ *a. reflecting feelings 172. you should rehearse what you want to say as the other person speaks c. b. sympathy 173." Amy was demonstrating ____ a. Chapter 5—Listening and Responding Question MC #5 To improve listening performance in conversation and in group communication *a. you should completely make the shift from speaker to listener b. we call this ____ *a. Chapter 5—Listening and Responding Question MC #7 When one person experiences an emotional response parallel to another person's. You poor thing. sympathy c. perspective taking c. perspective taking *d. you should concentrate by looking at the other person’s chin d. empathic responsiveness b.

questioning to clarify feelings 176. perception checking d. how the person feels about what he says c. Chapter 5—Listening and Responding Question MC #10 If in response to the statement "She's a very fast typist. your understanding of what a person meant d. an empathic response d. To help her remember the colors and order. the denotative meaning of what a person says b." you replied. a paraphrase c. Orange. how the person sounds when he speaks 179. questioning to get details c. Jalesa is teaching her daughter ____ *a. Chapter 5—Listening and Responding Question MC #14 To paraphrase effectively.quiz at school. a guess of what you think a person wants you to say *c. "But who's Roy G. Nikki is ____ a. your effort to find out the reasons behind what someone is saying 178. Biv. Chapter 5—Listening and Responding Question MC #13 A content paraphrase focuses on: *a. paraphrasing *b. Getting physically ready to listen c. Biv?" Jalesa explains that it stands for Red. whether the person is right or wrong d. she tells her daughter to remember Roy G. your textbook suggests you: . a repetition of what a person said b. sits in her preferred chair. Chapter 5—Listening and Responding Question MC #12 A paraphrase is: a. Green. a sympathetic responsiveness 175. Avoiding distractions *b. Yellow. and arranges her notebook and pens. Observing nonverbal cues d. Resisting interrupting 177. "How many words a minute can she do?" you would be a. a mnemonic device b. When her daughter says. She looks up at her teacher and waits for the lesson to begin. Blue. Indigo. Chapter 5—Listening and Responding Question MC #11 Nikki comes to class early. and Violet.

(5) responding d. Chapter 5—Listening and Responding Question MC #15 The five steps of the listening process. focus on as many details as possible b. are ____ *a. in order. (4) evaluating. (1) hearing. (2) understanding. Chapter 5—Listening and Responding Question MC #17 Mnemonic devices are ____ a. (3) remembering. ask a question about it 182. (3) judging. (5) responding b. (4) judging. (3) remembering. engage in empathy *d. repeat it d. separate fact from inference 184. (3) understanding. (5) responding c. Deciding what kind of bread to buy at the supermarket *b. acts of inference *c. notice the images and feelings you experience from the message 180. Chapter 5—Listening and Responding Question MC #18 During the evaluation stage of listening you ____ a. create a message that will be pleasing to the speaker *d. take notes c. skills used in developing supporting material for a message b. take notes b.a. artificial techniques used to aid the memory d. Understanding the procedure for getting on a bus . (4) evaluating. Absorbing information from a lecture c. (2) attending. Chapter 5—Listening and Responding Question MC #16 The simplest way of moving information from short-term to long-term memory is to: a. create a mnemonic *c. vocabulary-building techniques 183. (2) understanding. ask questions b. (1) remembering. (1) attending. (4) remembering. (5) respoinding 181. (1) hearing. interrupt the speaker to make sure you understand the message correctly c. Chapter 5—Listening and Responding Question MC #19 Note-taking is most effective in which of the following contexts? a. (2) understanding.

taking notes in outline form 187. Chapter 5—Listening and Responding Question MC #20 Useful notes will usually: a. Chapter 5—Listening and Responding Question MC #23 Critical listeners will be able to: a. recognizing perception projection inference a fact 190. verifying a b. Chapter 5—Listening and Responding Question MC #25 . have lots of details 186. You say. The 'For Sale' sign is gone. arranging the first letters of selected state capitals to spell a word b. Meeting new people at a conference 185. Chapter 5—Listening and Responding Question MC #24 You notice that the "For Sale" sign on a neighbor's house is missing. be very long b. "The Jacksons' house must have been sold. perspective taking d. unnecessary for listening effectiveness 188. Chapter 5—Listening and Responding Question MC #22 Determining whether you believe a statement to be true is: a. have no more than three to five main points *c. engaging in *c.d. agree with ideas or plans that violate their own values 189. distinguish factual statements from inferences c. your best listening aid is likely to be a." This is an example of a. exhibit optimal hearing acuity *b. Chapter 5—Listening and Responding Question MC #21 When you are listening to your boss explain an important new procedure for processing data. have a brief outline d. put off judgments on the truth of messages d. writing down what appear to be the key ideas of a person's message c. drawing an d. memorizing directions *d. critical analysis c. listening for information *b.

Chapter 5—Listening and Responding Question MC #29 A comforting message: *a." c. repeat information c. "You can return things within 60 days. should help someone feel better about themselves and their behavior b. I'm running five minutes late to pick you up for our ballet class. Chapter 5—Listening and Responding Question MC #27 During the remembering state of listening you ____ a. d." Which of the following is a fact about this situation? a." your response would #30 job¾it really great interest in be . an inference d. *b. c. a generalization c. a statement of fact b. "Kelly. includes a statement that describes your feelings 195. I'm so sorry. an opinion 192. Chris and Kelly will be late to ballet. These women are friends who are taking a ballet class together. you must do so within two months and have your receipt. "If you want to return something. Chapter 5—Listening and Responding Question MC #28 Which of these is an accurate paraphrase of this company policy: "Returns will be accepted within 60 days of purchase with a receipt. observe nonverbal cues 193.Chris calls Kelly and says." *d. indicates that you think the person is right c. Chris is late to pick up Kelly. Chapter 5—Listening and Responding Question MC If in response to Gary’s statement "I hope I get the means a lot to me" you reply. Chapter 5—Listening and Responding Question MC #26 The statement "Before 1850." b. After 60 days. All of these are facts 191. no returns or exchanges will be made"? a." 194. ask questions d. is not appropriate after a show of negative feelings d. several political parties existed" is ____ *a. "I know you've shown a the type of work they're doing. separate fact from inference *b. "You can return things to this store. "No returns will be made without a receipt.

improve physical health d. Larry instead." I'd start getting a ride from your brother . supportive d. "If I were you. "Are you going b. paraphrasing b. your mom c. "Were you supposed to bring them to the basement instead?" b." which of the following would hold the characteristics of an effective supportive response? *a. empathic responsiveness d. "Yeah. isn't he?" *d." Your boss isn't going to fire you. "Maybe he didn't yell at you. interpreting *c. and he tells me I didn't do what I was supposed to¾that really irks me. Deanna is engaging in ____ a." 199. "He's a real jerk. increase the self-esteem of the person who is comforting the other c. "Stop worrying. sympathetic responsiveness *b. Maybe he just has a loud voice. Chapter 5—Listening and Responding Question MC #31 Julie tells Deanna that she's really upset because she may fail her math class. I can understand why you'd be upset. I'm afraid they are going to fire me. perspective taking c. "Well. describing behavior 196." to say something to her about it?" has been going through a tough time lately. using a mnemonic 197.a. make someone become dependent on being comforted b. Deanna recalls when she was doing poorly in her Spanish class and how bad she felt. Chapter 5—Listening and Responding Question MC #32 Research on comforting messages has been shown to do all of the following except *a. To understand how Julie must feel. Chapter 5—Listening and Responding Question MC #34 In response to Traci’s statement "If my mom keeps dropping me off late for work. none of these 198. d. Chapter 5—Listening and Responding Question MC #33 In response to Alicia’s statement "I brought all the boxes up to the second floor." which of the following best holds the characteristics of an effective supportive message? a." c.

False 204. Emphasize that you are an impartial observer. 202. Clearly state that you want to help. avoid buffering c. Chapter 5—Listening and Responding Question TF #2 Getting physically and mentally ready is one of the steps to receive messages accurately. c. Give a detailed account of a time you experienced something similar. Which of the following statements is a fact? a." as she shows you her report card. Your friend failed two classes. and responding to spoken or nonverbal messages. True *b. or support what is being said. Try to make it sound like you are not giving advice. act on. Your friend is not very smart. False 205. allow the speaker to frame the discussion as he or she wishes to frame it 201. d. d. Chapter 5—Listening and Responding Question MC #36 If you want to offer emotional support to your friend. Your friend is upset about her grades. usually occur over several turns in a conversation or over several conversations b. a. which of the following does your book recommend that you do? *a. Chapter 5—Listening and Responding Question MC #35 Supportive messages that comfort are different from merely supportive messages in that they: *a. "I failed two of my classes this semester. Chapter 5—Listening and Responding Question MC #37 Your friend says to you. True b. *b. b. *a. Chapter 5—Listening and Responding Question TF #1 Attending is the process of receiving. True . Your friend did not try very hard this semester. Chapter 5—Listening and Responding Question TF #3 Critical analysis is especially important when a speaker is asking you to believe. c. minimize other-centered messages d. constructing meaning from.200. *a. 203.

Write a response to your friend and then underline and note how you've applied at least three of these guidelines. Chapter 6—Communicating Across Cultures Question MC #1 Culture shock ____ *a. refers to culturally sensitive interactions between people of different races c. False 206. Chapter 5—Listening and Responding Question TF #5 When you listen to someone judgmentally you are engaging in discriminative listening. He's worried about the future. *a. is caused by an absence of sensitivity . 210. Chapter 5—Listening and Responding Question TF #4 The process of determining the truthfulness. 211. write a message to your roommate. 209. False 208. True b. Chapter 5—Listening and Responding Question ES #3 Your roommate has not been doing her fair share of the chores in your apartment. or believability of the information provided is called evaluating. Note three of the guidelines you used. Correct Answer: Answer not provided. True *b. but cannot get a job. Chapter 5—Listening and Responding Question ES #1 Discuss three methods used during understanding and why these may improve listening ability. Using the guidelines for offering critique. Correct Answer: Answer not provided. Chapter 5—Listening and Responding Question ES #2 Your friend approaches you and tells you that he is really upset because he has applied for several jobs. had a couple of interviews. authenticity. a. is caused by an absence of shared meaning b. Correct Answer: Answer not provided. Your book offers eight guidelines for giving emotionally supportive message.b. False 207.

he asks what the right choice is based on his faith. individualism-collectivism. refers to an exchange between members of different cultures b. becomes more important to people as they get older *c. masculinity-femininity d. Chapter 6—Communicating Across Cultures Question MC #5 The four dimensions of culture as identified by Hofstede are ____ *a. power difference. a co-culture c. uncertainty anxiety 214. Chapter 6—Communicating Across Cultures Question MC #3 Matthew lives his life by Christian principles. comes from our ethnicity and race b. uncertainty avoidance. attends church twice a week. hurts local cultures 213. individualism-collectivism. Chapter 6—Communicating Across Cultures Question MC #4 Cultural identity ____ a. is caused when one person feels rejected or ignored 212. and is actively involved in a Bible study. is concerned that he receive the credit for his work from his . power distance. is determined by the importance that we assign to membership in cultural groups d. masculinity-femininity 216. Chapter 6—Communicating Across Cultures Question MC #6 Jerry is more likely to be a member of a collectivist culture if he ____ a. individualism-collectivism. ethnocentrism d. difference avoidance. masculinity-femininity b. coherency. culture shock *b. masculinity-femininity c. When faced with choices in his life. Chapter 6—Communicating Across Cultures Question MC #2 Intercultural communication ____ a. refers to the psychological discomfort you may feel when you interact with people from different cultures *c. individualism-collectivism. Matthew's religion is an example of ____ a. coherency. refers to interactions that occur between people whose cultures are so different that the communication between them is altered d. power difference.d. uncertainty reduction. doesn't matter if you are a member of the dominant culture 215.

you believe there should be opportunities to attain powerful positions in society b. ____ a. Chapter 6—Communicating Across Cultures Question MC #9 If you come from a culture characterized as having high power distance. not in public d. All of these 218. status. culture that values power distance d. decides to quit work with the family business even though it will upset his mother *c. they are likely to be from a____ a. individuals are expected to downplay differences in power. Social class c. you believe that power corrupts *c. Gender *d. and rank are viewed as natural *d. you believe that powerful positions in society are subject to low supervision b. individuals are expected to downplay differences in power.co-workers b. status. inequalities in power. status. and rank 220. Chapter 6—Communicating Across Cultures Question MC #7 Which of these might be a factor that distinguishes a co-culture? a. Chapter 6—Communicating Across Cultures Question MC #11 Raul expects to earn a paycheck outside the home and values being self- . Chapter 6—Communicating Across Cultures Question MC #8 If someone prefers concrete and specific language and predictability. and rank are viewed as natural d. Chapter 6—Communicating Across Cultures Question MC #10 If you come from a culture characterized as having low power distance. gets impatient with his group so he tells them what to do rather than letting them come to a consensus 217. high uncertainty-avoidance culture c. ____ a. low uncertainty-avoidance culture *b. inequalities in power. and rank 221. you believe in using proper and polite forms of language and using titles as a sign of respect c. status. culture characterized by uncertainty reduction 219. is careful to bring up delicate topics with his boss in private. Sexual orientation b.

anxiety *c. Chapter 6—Communicating Across Cultures Question MC #14 If Yolanda was upset because she was unable to get a hamburger and french fries for lunch one day while in Tajikistan. do the housework. He expects his wife to stay at home. high uncertainy avoidance c. collectivist 223. *b. Sharon is doing what suggested behavior to improve intercultural communication? a.reliant. incompatible norms and values d. a. Based on this information. However. ethnocentrism b. Which of the following is she demonstrating? a. Sharon is patient and realizes these interactions are inevitable and can still result in satisfaction for both the customer and her. low uncertainty avoidance d. feminine *d. Chapter 6—Communicating Across Cultures Question MC #13 Sharon works at a high-end clothing store. and raise their children. ethnocentrism. feminine b. Chapter 6—Communicating Across Cultures Question MC #15 When Miriam noticed that a group of Asian women in the cafeteria had an increased loudness or pitch to their speech. Ashlee is probably from a ____ culture. low uncertainty avoidance b. *a. tolerating ambiguity c. stereotyping 225. Chapter 6—Communicating Across Cultures Question MC #12 Ashlee likes that she is small. assuming similarity d. being altruistic *b. immersing herself in culture 224. Raul is probably from a ____ culture. masculine 222. being ethnocentric d. her attitude would be demonstrating a. Even though the transactions take longer and are more difficult when she serves a foreign customer. has long hair and enjoys wearing dresses. she assumed that they must be arguing. incompatible communication codes c. she also likes to wear men's jeans. is a construction worker. and does not intend to have children. anxiety . Based on this information. high power distance c.

ethnocentrism b. being careful to avoid the risk of hurting the other person *d. she had a hard time adjusting to the slower pace. the power that a listener has over a speaker c. Chapter 6—Communicating Across Cultures Question MC #17 Your textbook mentions several ways to adopt correct attitudes in order to interact with more cultural sensitivity. incompatible norms and values d. Chapter 6—Communicating Across Cultures Question MC #20 When Elizabeth moved from New York to Savannah.226. incompatible communication codes *c. Be egocentric. Chapter 6—Communicating Across Cultures Question MC #16 Johanna and Alexis are friends and co-workers. Chapter 6—Communicating Across Cultures Question MC #19 Intercultural empathy is ____ a. 228. Tolerate ambiguity. formally study d. She felt that what others intended as friendly gestures invaded her personal space. talk to friends c. anxiety 227. *d. Johanna suddenly begins to speak more formally with her. When Alexis gets a promotion and becomes Johanna's boss. Alexis doesn't understand why her friend is acting so distant. Which of the following was not listed? a. imagining yourself in the other person's cultural world so as to experience what he or she is experiencing 230. feeling sympathy with someone's culture b. observe *b. Be open-minded. Act altruistically. immerse yourself in the culture 229. Elizabeth experienced ____ *a. but Johanna feels that she is simply acting more respectful of Alexis's new position. b. to people opening doors for her. Georgia. and to people calling her ma'am. c. Which of the following communication barrier are they experiencing? a. Chapter 6—Communicating Across Cultures Question MC #18 Some of the ways we might acquire knowledge about other cultures include all of the following except ____ a. culture shock .

False 235. Chapter 6—Communicating Across Cultures Question TF #1 Intercultural communication does not occur unless you leave your home country. a. Chapter 6—Communicating Across Cultures Question TF #2 Ethnicity and race are the same thing. a. a. True *b. Chapter 6—Communicating Across Cultures Question TF #3 Power distance describes the degree to which members of a society accept the unequal distribution of power among members. low power distance c. False 233. Chapter 6—Communicating Across Cultures Question ES #2 . True *b. Correct Answer: Answer not provided. low context 231. Discuss three ways in which you might approach this conflict if you were from a collectivist culture. a. 237. True b. True *b. True *b.b. Chapter 6—Communicating Across Cultures Question TF #4 Assumed similarity helps us communicate interculturally because we usually communicate better when we understand others in terms of ourselves. high uncertainty avoidance d. False 234. Chapter 6—Communicating Across Cultures Question ES #1 Assume you are involved in a conflict at work. Chapter 6—Communicating Across Cultures Question TF #5 Altruism means being insensitive to cultural differences. False 236. *a. False 232. and explain how your approach would differ if you were from an individualistic culture.

Aaron. Acquaintances are context bound. d. "Nothing. What does the saying mean? Choose one of Hofstede's four dimensions of culture and explain how that saying illustrates that aspect of the culture. Linh talks to her friends and her mother about her feelings." What . you must find an effective way to manage conflict d. Friends are people that we have known for a longer period of time. When Facebook reminds Jocelyn that it's Violet's birthday. Chapter 7—Understanding Interpersonal Relationships Question M 2 What is the difference between an acquaintance and a friend? a. Chapter 7—Understanding Interpersonal Relationships Question M 3 All of the following are guidelines for maintaining friendships except ____ *a. 238. Linh replies. Correct Answer: Answer not provided. None of these. *c. intimates 240. Friends are people with whom our interactions are less role bound. friends c. Chapter 6—Communicating Across Cultures Question ES #3 What factors should be considered when investigating barriers to intercultural communication? Name and describe at least three barriers. you must be proactive in setting up times to spend together 242. you must provide emotional support c. close friends d. Jocelyn and Violet are ____ *a. Chapter 7—Understanding Interpersonal Relationships Question MC Jocelyn is one of Violet's Facebook friends. and friends are not. 241. but they do not communicate otherwise. you must share similar values b. Correct Answer: Answer not provided. When Aaron asks what is wrong. They went to high school together but never saw each other outside of school. b.Identify a saying or proverb from a culture of which you are a member or have knowledge. she writes "Happy Birthday!" on her wall. 239. acquaintances b. Chapter 7—Understanding Interpersonal Relationships Question M 4 Linh is upset with her boyfriend. Instead of telling Aaron why she is upset.

Chapter 7—Understanding Interpersonal Relationships Question M 8 ____ is the practice of emphasizing someone's positive qualities and focusing less on their negative ones. *b. topical segmentation . open d. Todd's speaking talent falls into which quadrant of his Johari window? a. Be dependable. Women are more likely than men to develop close friendships with people they feel that they can depend on. blind 245. d. c. secret b. positive illusion c. temporal selection d. Women are more likely than men to define a close friend as one with whom they can share feelings. 243. and his audiences praise his speeches. *d. secret b. Be responsive in meeting your partner's needs. This information falls into the quadrant of her Johari window labeled *a. 244. open d. c.guideline about communicating in intimate relationships is Linh violating? a. Women are more likely than men to demonstrate their friendship by doing favors for one another. Be faithful to your partner. Women are more likely than men to develop close friendships through joint activities. unknown *c. Chapter 7—Understanding Interpersonal Relationships Question M 6 Todd knows he is a talented public speaker. a. b. blind 246. She does not disclose this information to her friends. unknown c. Chapter 7—Understanding Interpersonal Relationships Question M 7 Cassie knows that she has difficulty reading. neutralization *b. Be transparent. Chapter 7—Understanding Interpersonal Relationships Question M 5 Which of the following statements is true of female same-sex relationships? a.

all of these 249. blind 248. Chapter 7—Understanding Interpersonal Relationships Question M11 The relationship stage characterized by looking for feelings of relaxation and confirmation is ____ *a. Chapter 7—Understanding Interpersonal Relationships Question M10 Nick wants to spend lots of time with his new partner. open *d. autonomy-connection b. incorporate both verbal and nonverbal messages d. novelty-predictability d. make it easy to trust and gain credibility c. none of these 250. maintaining c. have very limited conflict and miscommunication 251. de-escalating d. Chapter 7—Understanding Interpersonal Relationships Question M12 One benefit of electronically-mediated relationships is that they *a. He likes feeling like a bonded couple and enjoys the time they share. maintaining c. Chapter 7—Understanding Interpersonal Relationships Question M 9 Susan knows her husband blussheswhen praised. David. none of these 252. Chapter 7—Understanding Interpersonal Relationships Question M14 The relationship stage in which we are more likely to act selflessly is . beginning and developing *b. This would fall into the quadrant of the Johari window labeled a.247. secret b. may offer the participant the opportunity for rapid intimacy b. but he does not. beginning and developing b. openness-closedness c. However. he also doesn't want to lose his feeling of independence. de-escalating d. What relationship dialectic is Nick struggling with? *a. Chapter 7—Understanding Interpersonal Relationships Question M13 The relationship stage characterized by merging social networks is a. unknown c.

Chapter 7—Understanding Interpersonal Relationships Question M17 All of the following are mentioned by your textbook as reasons for the termination of a relationship except ____ a.a. the beginning stage of a friendship b. we should ____ a. one person begins to lose interest in the opinions and feelings of the other b. False . This is an example of which strategy of managing relationship dialectics? *a. Topical segmentation c. none of these 253. Chapter 7—Understanding Interpersonal Relationships Question M16 Delia and Eloise are so bored of their routines that they decide to completely disregard predictability and spend a week doing lots of new things they have never done. persuade the other person to withdraw from the relationship 257. Neutralization d. spend less and less time together until we don't see each other *c. True *b. formerly open subjects are now off-limits c. the ending stage of an intimate relationship *d. rejection d. Chapter 7—Understanding Interpersonal Relationships Question M15 One of the signs that we recognize we are dissatisfied with a relationship is when a. avoid the other person b. Temporal selection b. engage in direct conversation about our desire to end the relationship d. bad hygiene c. poor communication *b. Reframing 255. a. we begin to think in terms of "I" instead of "we" *d. Chapter 7—Understanding Interpersonal Relationships Question M18 To successfully terminate a relationship. boredom 256. the beginning stage of a acquaintance c. Chapter 7—Understanding Interpersonal Relationships Question TF Topical segmentation is the most effective way to manage relationship dialectics. all of these 254.

*a. Be sure to use at least 3 terms from the chapter: Dear Communication Expert. Right now. Max also seems hurt when I say I want time alone. True *b. Using what you know about relationship dialectics. it will change over time to reflect changes in your relationships. a. False 259. I should want to be with him as much as possible. True b. How are they different? How are they the same? Correct Answer: Answer not provided. I don't want to be with him all of the time. but I also don't want him to be my whole life. a platonic relationship is less intimate than a romantic relationship. a. Chapter 7—Understanding Interpersonal Relationships Question E 2 Imagine you are a relationship advice columnist. I'm having a problem in my relationship. You receive the email below. We have fun together. and I really like him. Is something wrong with me? Can I fix this problem? Thank you! Confused in California . Chapter 7—Understanding Interpersonal Relationships Question T 4 Electronically-mediated communication isn't as intimate as face-to-face communication. I like doing my own thing too. My friends say this is weird and that if I love Max. Chapter 7—Understanding Interpersonal Relationships Question ES Compare the guidelines for developing friendships with those for close friends and intimates. Chapter 7—Understanding Interpersonal Relationships Question T 2 According to your textbook. he's really nice. but I'm not happy.258. False 260. True *b. I don't want to break up with Max. 262. I love spending time with my boyfriend Max. However. respond to this person. False 261. Chapter 7—Understanding Interpersonal Relationships Question T 3 Your Johari window is not fixed. I'm just giving in and spending most of my time with him because it seems like the right thing to do.

and suggest another strategy [e. Rapport-talk d.Correct Answer: Answer not provided. Mary's response indicates what? a. 264. Chapter 8—Communication Skills in Interpersonal Relationships: 4 Each of the following is good advice about how to avoid self-disclosure except ____ . Describe your own Johari window. means telling everything possible about a given topic b. good advice about self-disclosure is to ____ a. reveal the kind of information about yourself you want the other person to disclose to you c. relate a secret about yourself so the person can get to know you better *b. concerns only factual biographical information 266. "Oh. Students should identify the dialectic [autonomy-connection]. When her friend asks her how much savings she has she says. my parents take care of that. 263. I'm not sure. and explain how it is different in a relationship with a family member compared with a relationship with a classmate. reframing]). Correct Answer: Answer not provided. Chapter 8—Communication Skills in Interpersonal Relationships: 2 Self-disclosure ____ a. is always appropriate e. Report-talk 265. An indirect strategy to manage privacy c. A direct strategy to manage privacy *b.g. occurs when personal thoughts or behaviors are shared with another d." even though she is the one who manages her finances. is synonymous with personal style feedback *c. keep disclosures on the sharing feelings level d. Chapter 8—Communication Skills in Interpersonal Relationships: 3 When exploring a relationship. Chapter 7—Understanding Interpersonal Relationships Question E 3 Define the four quadrants of the Johari window. identify the current management strategy [temporal selection]. not reveal anything about yourself during the first meeting 267. Chapter 8—Communication Skills in Interpersonal Relationships: P Mary does not like to talk to others about her financial situation.

Chapter 8—Communication Skills in Interpersonal Relationships: 8 Which of the following indirect strategies to protect privacy does your book recommend? *a. Chapter 8—Communication Skills in Interpersonal Relationships: 6 What should you do to offer constructive criticism. I want you to know that I'm only telling you this to help. *d. Do not reveal anything about yourself during the first meeting. s/he needs it. 271. 268. Share the information anyway to save face. You should consider getting a lawyer so that you get all you deserve. How are you feeling about it? d. Always give advice. Tell a white lie. Specifically state why you don't want to share something. d.a. that's awful. Which of these statements is an example of buffering face threats with politeness? a. Stop talking to the person who is asking you to break your boundary. State your critique and realize that it's up to the listener to understand that it's constructive. d. d. 269. . and her friend Deanna is trying to comfort her. even if you do it only occasionally. There is no harm in masking feelings. b. I'm sure you'll get through this okay. b. Introduce a new topic. c. c. *c. Preface the criticism with an affirming statement. a. I just want you to know that I think you're making the right choice. Oh. b. *c. But I'm really sorry you're having such a hard time. Tell the other person you don't want to share information and why you wish to keep it private. *b. c. Chapter 8—Communication Skills in Interpersonal Relationships: 5 Angela is getting divorced. Change the subject. b. Masking feelings may be appropriate in certain situations. Masking feelings is always physically debilitating. Masking feelings is never appropriate. Explain to the listener that even if s/he doesn't want criticism. You're one of the strongest women I know. 270. Chapter 8—Communication Skills in Interpersonal Relationships: 7 Which statement about masking feelings is true? a.

a.272." d. b. naming the emotion you are feeling b. Lie to the person." *c. naming the emotion another person is feeling c. but she goes anyway without complaining because she knows her friend Lisa loves movies. passive behavior c. describing feelings d. Chapter 8—Communication Skills in Interpersonal Relationships:12 Which of the following statements is an example of a description of a feeling? a. Chapter 8—Communication Skills in Interpersonal Relationships:11 When Jill tells Meg. Form an I-centered message explaining why you do not want to share the information. withholding feelings b. aggressive behavior *b. Chapter 8—Communication Skills in Interpersonal Relationships:10 Describing feelings involves ____ *a. Ask the other person why s/he wants the information you do not wish to share." b. none of these 275. Chapter 8—Communication Skills in Interpersonal Relationships:13 Naima hates going to the movies. "I feel giddy about the news. assertive behavior 277. Chapter 8—Communication Skills in Interpersonal Relationships:14 . Ignore the request for information 273. d. This is an example of ____. evaluating another person's behavior 274. "I can feel the difference between cotton and silk" 276. paraphrasing another person's verbal communication d." Jill's behavior is an example of ____ a. "I get aggravated when you refuse to tell me what you are thinking. "I get the feeling you think he's drunk. Chapter 8—Communication Skills in Interpersonal Relationships: 9 Which of the following is a direct strategy to establish a boundary? a. *c. "I wish you'd stop behaving that way. passive-aggressive behavior d. displaying feelings *c.

Telling a white lie. focusing on specific behaviors without commenting on their appropriateness d. Masking feelings. *d. Hey. Creating an I-centered statement. assertive behavior 278. Chapter 8—Communication Skills in Interpersonal Relationships:15 ____ is forcefully stating one's one desires while ignoring others'. being careful not to offend the other person *c. All of these. passive behavior c. passive-aggressive behavior d. Chapter 8—Communication Skills in Interpersonal Relationships:19 When giving constructive criticism. c." Miguel does not want to tell Paul that he did get an interview. It can be an effective way to protect privacy. d. a. It is an active strategy. c. Chapter 8—Communication Skills in Interpersonal Relationships:17 Which of the following statements is accurate regarding masking feelings. Brooks. It is a useful long-term strategy. aggressive behavior b. "Isn't that rude when they wait so long to call? I hate that. *a. b. assertive behavior 279. and Associates?" Miguel's response is an example of which privacy-creating strategy? a. flatter the other person to build self-esteem b. so he says. do you have the information about that position at Meyers. Chapter 8—Communication Skills in Interpersonal Relationships:18 Paul says to Miguel. passive behavior c.____ is clearly stating your own desires while also respecting others. aggressive behavior b. *a. "Did you get an interview with Bubbling Creek Realty? They haven't called me. ____ . passive-aggressive behavior *d. Changing the subject. b. 281. 282. Chapter 8—Communication Skills in Interpersonal Relationships:16 Describing behavior requires us to ____ a. reflecting upon and sharing generalized conclusions 280.

"I'm really upset by the way you miscounted my points. they fear losing their connection with the other person *b. give good reasons for their beliefs or feelings b. Identify what you are feeling. begin with a generally negative assessment of the situation 283. lash out at people with little regard for their feelings 286. Am I correct?" d. none of these 285. assertive behavior d. Chapter 8—Communication Skills in Interpersonal Relationships:21 Knowing that someone made a mistake that affects you. are generally nonjudgmental c. Chapter 8—Communication Skills in Interpersonal Relationships:24 Which of the following is not a guideline for practicing assertive behavior? *a. aggressive behavior c. they have low self-esteem 284. do so in a public place c. two more points than the total marked on the page. Chapter 8—Communication Skills in Interpersonal Relationships:23 Aimee counts the points on her test and finds a mistake in the total. Use inclusive "we" language. is illustrative of ____ *a. avoid exaggerating for dramatic effect *d." 287. they value the other person above themselves d. they are self-assured enough to be selfless c. "You made a mistake." b. . "Would you go over my test again?" *c. I deserve an extra two points. If she behaves assertively. Chapter 8—Communication Skills in Interpersonal Relationships:20 People who engage in passive behavior are motivated by all the following except ____ a. but not saying anything about it. Chapter 8—Communication Skills in Interpersonal Relationships:22 People who behave aggressively ____ a. "When I counted my point total I arrived at 81. b. passive behavior b. which of the following should she say to her professor? a. begin with a neutral comment d. be precise and specific without labeling the behavior as good or bad b.*a.

and assertive behavior? a. Chapter 8—Communication Skills in Interpersonal Relationships:26 Which of the following is true regarding cultural variations in passive. accommodating c. d. is never a good means of conflict management . Women in Chinese cultures are taught that passivity is preferred. the avoidance of confrontational language b. Chapter 8—Communication Skills in Interpersonal Relationships:29 Withdrawing ____ a. aggressive. Analyze the feelings you experience. a and b 289. Chapter 8—Communication Skills in Interpersonal Relationships:28 Daydreaming of more pleasant things while in a conflict with a friend represents which pattern of managing conflict? *a. a set of behaviors that are best described as "interpersonal war" d. collaborating d. interaction between persons expressing opposing needs or ideas c. withdrawing b. d. desirable communication state marked by essentially cooperative behavior 291. Chapter 8—Communication Skills in Interpersonal Relationships:27 Interpersonal conflict is ____ a. 288. The standard for behavior may be different across cultures. Chapter 8—Communication Skills in Interpersonal Relationships:25 Assertive behavior is characterized by ____ *a. Some cultures value passive or aggressive behavior more than others. Collectivist societies encourage a high level of assertive behavior.c. a necessary. 290. is a good strategy when the issue is important b. *b. unemotional language d. the use of vocalized pauses c. mutually aggressive behavior *b. c. forcing 292. Identify preferences and rights. but all cultures universally value avoiding passive and aggressive behaviors.

they are ____ a. withdrawing b. and her husband wants a single-level home.*c. avoiding b. collaborating *d. accommodating c. should not be used when you don't know people well 293. accommodating . Chapter 8—Communication Skills in Interpersonal Relationships:34 The style of conflict resolution that is considered the best strategy in long-term relationships is ____ a. collaborating d. avoiding b. accommodating c. compromising 296. accommodating c. accommodating *c. collaborating *d. compromising d. They agree to buy a split-level home because it is part two-story and part single-level. Neither really want the split-level. collaborating 297. This is an example of which conflict response style? a. Chapter 8—Communication Skills in Interpersonal Relationships:32 The use of passive behavior that neglects your own needs in favor of satisfying others' needs is called a. Chapter 8—Communication Skills in Interpersonal Relationships:31 If each person gives up part of what each wants to provide at least some satisfaction for both parties. but it's the only option that offers what both of them want. Chapter 8—Communication Skills in Interpersonal Relationships:33 Tyla wants a two-story house. avoiding b. compromising 295. Chapter 8—Communication Skills in Interpersonal Relationships:30 The style of conflict management in which an individual has no concern for the needs and ideas of the other and is focused only on himself or herself is known as ____ a. forcing 294. will postpone discussion about the problem d. avoiding *b.

False . compromising 298. False 300. Chapter 8—Communication Skills in Interpersonal Relationships:37 Telling a white lie can be an effective way to assert privacy. forcing d. Chapter 8—Communication Skills in Interpersonal Relationships:35 The style of conflict resolution that involves attempting to find a solution that is mutually satisfying is ____ a. Chapter 8—Communication Skills in Interpersonal Relationships:36 You should self-disclose more intimate information only when you believe the disclosure represents an acceptable risk. True b. True b. compromising 299. collaborating c.*c. collaborating d. *a. *a. avoiding *b.

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