Comcast CableLaw Enforcement Handbook
Version: September, 2007 Comcast Legal Response Center
Comcast Confidential -2- Version 9/07
Table of Contents
Introduction........................................................................................................ 3Comcast Digital Voice® Telephone Service............................................... 4Comcast High Speed Internet™Comcast Digital Cable™Contact Information........................................................................................... 5Internet Compliance .......................................................................................... 6Subscriber Account Identification and Related Records............................. 7Retention Policies........................................................................................ 10Types of Request......................................................................................... 12Quick Reference.......................................................................................... 15Reimbursement Fees.................................................................................... 16Voice Compliance.............................................................................................. 17Subscriber Account Identification and Related Records............................. 18Retention Policies........................................................................................ 19Types of Requests........................................................................................ 20Quick Reference.......................................................................................... 23Reimbursement Fees.................................................................................... 24Cable Television Compliance............................................................................ 25Subscriber Account Identification and Related Records............................. 26Appendix............................................................................................................ 27Attachment #1.............................................................................................. 28Attachment #2.............................................................................................. 30Telecommunications Act of 1996...................................................................... 33
Comcast Confidential -3- Version 9/07
Introduction
Comcast Corporation (through its operating company subsidiaries) is the nation’s leadingprovider of cable, entertainment, and communications products and services, currentlywith over 24 million cable customers, nearly 12.5 million high-speed Internet customersand 3.5 million voice customers. More information about Comcast and its products andservices is available from http://www.comcast.com.Comcast will assist law enforcement agencies in their investigations while protectingsubscriber privacy as required by law and applicable privacy policies. Three federalstatutes that Comcast must conform to when releasing subscriber information are: TheCable Communications Policy Act of 1984 (47 U.S.C. § 551); The ElectronicCommunications Privacy Act (18 U.S.C. §§ 2510-2522, 2701-2712, 3121-3127); and theTelecommunications Act of 1996 (particularly, 47 U.S.C. § 222 pertaining to customerproprietary network information or CPNI). Copies of 47 U.S.C. § 551 and47 U.S.C.§ 222 are included in Attachment #2 for reference. Comcast must also comply with otherapplicable state and federal laws. Comcast’s primary goal is to provide
timely
and
accurate
responses to all lawenforcement and legal requests. Comcast has highly qualified personnel who areresponsible for complying with legal requests made of Comcast. Unless otherwiserequired by the request, Comcast’s goal is to provide a response within eight to tenworking days of each request. If necessary, Comcast employees can offer testimony insupport of subscriber identifications. However, Comcast encourages the use of affidavitsin order to avoid personal court appearances wherever possible.
Note
: This Handbook is provided for informational purposes only. Comcast expresslyreserves the right to add, change, or delete any information contained in this Handbook atany time and without notice. Furthermore, Comcast reserves the right to respond orobject to, or seek clarification of, any legal requests and treat legal requests for subscriberinformation in any manner consistent with applicable law.
