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Field Service Ver. 1.0 Jul.

2009

17. JAM DISPLAY

TROUBLESHOOTING
17. JAM DISPLAY
When the paper jam occurred, the message, the position jam occurred (number blinks), position of the remaining paper (number lights up), and the JAM code are displayed. NOTE JAM code is displayed on the jam warning screen only when the following setting is set to Display. [Service Mode] o [System 2] o [JAM Code Display Setting]

Editado por: Hugo Luis Escalante


17.1 List of JAM code
JAM code 10-01 JAM type Detection timing

A0EDF4E510DA

Misfeed processing location

Ref. page P.542

10-02

For paper fed from the manual bypass, loop forming has not been complete before a sheet enters the timing roller because the rise timing of load to perform registration is earlier than the rise timing of load to form a loop. For paper fed from the manual bypass, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output. At the start of paper feed retry, the sensor in front of tim. roller (PS1) has already detected paper passage.

10-40

10-44

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Manual bypass The leading edge of the paper does not Right door feed section unblocked the sensor in front of tim. roller (PS1) even after the lapse of a given period of time after the manual bypass starts to feed paper.

17. JAM DISPLAY


JAM code 

Field Service Ver. 1.0 Jul. 2009


Misfeed processing location Ref. page P.542

JAM type

Detection timing

Manual bypass In case paper position is detected as Right door feed section locating properly after main power switch is turned ON, door and cover are opened / closed or jam/trouble reset is done, it is regarded as paper jam at manual bypass feed section. Tray 1 feed section The leading edge of the paper does not Right door unblocked the sensor in front of tim. roller Tray 1 (PS1) even after the lapse of a given period of time after the tray1 starts to feed paper. For paper fed from the tray1, due to a delay in paper arrival, loop forming in front of the timing roller is not complete before the rise timing of the registration motor. For paper fed from the tray1, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output. At the start of paper feed retry, the sensor in front of tim. roller (PS1) has already detected paper passage.

11-01

P.543

11-02

11-40

11-44

Editado por: Hugo Luis Escalante


In case paper position is detected as locating properly after main power switch is turned ON, door and cover are opened / closed or jam/trouble reset is done, it is regarded as paper jam at tray 1 feed section. Tray 2 feed section The leading edge of the paper does not turn ON the paper feed tray 2 vertical transport sensor (PS19) even after the lapse of a given period of time after the tray 2 starts to feed paper. For paper fed from the tray 2, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output. Paper feed tray 2 vertical transport sensor (PS19) is turned ON when the main power switch is turned ON, a door or cover is opened and closed, or a misfeed or malfunction is reset. Right door Tray 2 P.543

Paper feed tray 1 paper feed sensor (PS23) is turned ON when the main power switch is turned ON, a door or cover is opened and closed, or a misfeed or malfunction is reset. (d-Color MF360/MF280 only)

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12-01

12-40

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JAM code 

17. JAM DISPLAY


Misfeed processing location Ref. page P.543

JAM type Tray 2 feed section

Detection timing

Paper feed tray 2 paper feed sensor Right door (PS20) is turned ON when the main power Tray 2 switch is turned ON, a door or cover is opened and closed, or a misfeed or malfunction is reset. (d-Color MF360/MF280 only) In case paper position is detected as locating properly after main power switch is turned ON, door and cover are opened / closed or jam/trouble reset is done, it is regarded as paper jam at tray 2 feed section.

13-01

Tray 3 feed section

The leading edge of the paper does not block the tray3 vertical transport sensor (PS117) even after the set period of time has elapsed after the tray3 paper feed motor (M122) is energized. The tray3 paper feed sensor (PS116) is blocked when the main power switch is set to ON, a door or cover is opened and closed, or a misfeed or malfunction is reset.

Right door Tray 3

P.544

13-40

Editado por: Hugo Luis Escalante


14-01 Tray 4 feed section The leading edge of the paper does not block the tray4 vertical transport sensor (PS126) even after the set period of time has elapsed after the tray4 paper feed motor (M123) is energized. The tray4 paper feed sensor (PS125) is blocked when the main power switch is set to ON, a door or cover is opened and closed, or a misfeed or malfunction is reset. Tray4 feed sec- For paper fed from the tray4, image write tion image start signal permit continues to be diswrite start sigabled for a predetermined period of time nal permit after the timing of image write start signal waiting jam output. Right door Tray 4 P.544

Tray3 feed sec- For paper fed from the tray3, image write start signal permit continues to be distion image write start sigabled for a predetermined period of time nal permit after the timing of image write start signal waiting jam output.

14-40

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17. JAM DISPLAY


JAM code 15-01

Field Service Ver. 1.0 Jul. 2009


Misfeed processing location Right door Ref. page P.545

JAM type LCT feed section

Detection timing The leading edge of the paper does not block the paper feed sensor (PS1) or the vertical transport sensor (PS2) even after the set period of time has elapsed after the paper feed motor (M1) is energized. The paper feed sensor (PS1) is blocked when the main power switch is set to ON, a door or cover is opened and closed, or a misfeed or malfunction is reset. For paper fed from the LCT, image write start signal permit continues to be disabled for a predetermined period of time after the timing of image write start signal output. There is no response to the paper feed command sent to the LCT even after the set period of time has elapsed.

15-40

15-43

17-08

LCT vertical transport section

The paper feed sensor (PS1) is not Right door unblocked even after the lapse of a given period of time after PS1 has been blocked by a paper. The vertical transport sensor (PS2) is blocked when the main power switch is set to ON, a door or cover is opened and closed, or a misfeed or malfunction is reset.

P.545

Editado por: Hugo Luis Escalante


17-21 The vertical transport sensor (PS2) is not blocked even after the lapse of a given period of time after the paper feed sensor (PS1) has been blocked by a paper. The vertical transport sensor (PS2) is not unblocked even after the lapse of a given period of time after PS2 has been blocked by a paper. Vertical transport section The sensor in front of tim. roller (PS1) is not unblocked even after the lapse of a given period of time after the paper has turned ON the paper feed tray 2 vertical transport sensor (PS19). For paper fed from the tray 2, loop forming has not been complete before a sheet enters the timing roller because the rise timing of load to perform registration is earlier than the rise timing of load to form a loop. Rise timing of load for registration is earlier than the one for making the loop at front of the timing roller at tray 3 paper feed. P.544 Right door P.545 17-22

TROUBLESHOOTING

20-01

20-02

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JAM code 

17. JAM DISPLAY


Misfeed processing location Right door Ref. page P.544

JAM type Vertical transport section

Detection timing Rise timing of load for registration is earlier than the one for making the loop at front of the timing roller at tray 4 paper feed. Rise timing of load for registration is earlier than the one for making the loop at front of the timing roller at LCT paper feed. The paper feed tray 2 vertical transport sensor (PS19) is not unblocked even after the lapse of a given period of time after the paper has been blocked the PS19. The tray3 vertical transport sensor (PS117) is not unblocked even after the lapse of a given period of time after PS117 has been blocked by a paper. The tray4 vertical transport sensor (PS126) is not unblocked even after the lapse of a given period of time after PS126 has been blocked by a paper. The paper feed tray 2 vertical transport sensor (PS19) is not blocked even after the lapse of a given period of time after the tray3 vertical transport sensor (PS117) has been blocked by a paper.

P.545

20-11

P.545

20-12

P.544

20-13

P.544

20-21

P.544

20-22

The tray3 Editado por:isvertical transport sensorthe Escalante (PS117) Hugo Luis not blocked even after lapse of a given period of time after the tray4 vertical transport sensor (PS126) has been blocked by a paper.

P.544

30-01

2nd image transfer section

A sheet of paper does not block the sensor in front of tim. roller (PS1) after a predetermined period of time has elapsed since the sheet unblocks PS1. The leading edge of paper does not unblock the paper exit sensor (PS3) since the paper feeding is started. The sensor in front of tim. roller (PS1) is unblocked when the main power switch is turned ON, a door or cover is opened and closed, or a misfeed or malfunction is reset. The paper exit sensor (PS3) is turned ON when the main power switch is turned ON, a door or cover is opened and closed, or a misfeed or malfunction is reset. In case paper position is detected as locating properly after main power switch is turned ON, door and cover are opened / closed or jam/trouble reset is done, it is regarded as paper jam at 2nd image transfer section.

P.546

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30-03

17. JAM DISPLAY


JAM code 32-05

Field Service Ver. 1.0 Jul. 2009


Misfeed processing location Ref. page P.546

JAM type Exit section

Detection timing

The paper exit sensor (PS3) is not blocked Right door even after the lapse of a given period of time after the paper has unblocked PS3. The paper exit sensor (PS3) is blocked before the lapse of a given period of time after the paper has unblocked the PS3. The paper exit sensor (PS3) is unblocked when the main power switch is turned ON, a door or cover is opened and closed, or a misfeed or malfunction is reset. In case paper position is detected as locating properly after main power switch is turned ON, door and cover are opened / closed or jam/trouble reset is done, it is regarded as paper jam at exit section.

32-31

66-01

ADF turnover section

Left cover The before read sensor (PS9) is not turned ON after a lapse of a given time after the reverse registration motion is performed. The reverse registration sensor (PS8) is not turned OFF after a lapse of a given time after the reverse registration motion is performed.

P.547

66-11

66-21

Editado por: Hugo Luis Escalante


ADF paper feed section The after separate sensor (PS4) is not turned ON after a lapse of a given time after the take-up motor (M2) is turned ON. The size of the original on the tray detected by ADF does not match the size of the original detected by the main body. ADF transport section The after separate sensor (PS4) is not turn OFF after a lapse of a given time after PS4 is turned ON. The registration sensor (PS3) is not turned ON after a lapse of a given time after the after separate sensor (PS4) is turned ON. The registration sensor (PS3) is not turned OFF after a lapse of given time after the after separate sensor (PS4) is turned OFF. The before read sensor (PS9) is not turned OFF after a lapse of a given time after the registration sensor (PS3) is turned OFF. P.548 P.547

The reverse registration sensor (PS8) is not turned ON after a lapse of a given time after the before read sensor (PS9) is turned OFF.

66-02

66-12

TROUBLESHOOTING

66-03

66-13

66-23

66-33

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JAM code 66-04

17. JAM DISPLAY


Misfeed processing location Left cover Ref. page P.548

JAM type

Detection timing

ADF paper exit The exit sensor (PS5) is not turned ON section after a lapse of a given time after the before read sensor (PS9) is turned ON. The exit sensor (PS5) is not turned OFF after a lapse of a given time after the before read sensor (PS9) is turned OFF. The exit sensor (PS5) is not turned ON after a lapse of a given time after the before read sensor (PS9) is turned OFF. The exit sensor (PS5) is not turned OFF after a lapse of a given time after the turnover and paper exit motion is performed. ADF image reading section The before read sensor (PS9) is not turned ON after a lapse of a given time after the registration sensor (PS3) is turned ON. The before read sensor (PS9) is not turned OFF after a lapse of a given time after the reverse registration sensor (PS8) is turned OFF. The before read sensor (PS9) is turned ON earlier than a given time after the before read sensor (PS9) is turned OFF during original transportation.

66-14

66-24

66-34

66-05

P.549

66-15

66-06

66-07

Due to a Editado por:remaining sheet Luisthat Hugoby of paper before Escalante has not been detected sensors, the start of a job, a sensor detects the sheet at an unexpected timing.

72-14

FS transport section

<When FS-527 is installed> Front door The saddle path sensor (PS11) is not turned ON even after the set period of time has elapsed after the lower path sensor (PS9) is turned ON by the paper. <When FS-527 is installed> The saddle path sensor (PS11) is not turn OFF even after the set period of time has elapsed after it turns ON. <When FS-527 is installed> The paper passage sensor/1 (PS1) is not turned ON even after the set period of time has elapsed after the copier's exit sensor (PS3) is turned ON by the paper. The paper passage sensor/1 (PS1) is not turned OFF even after the set period of time has elapsed after it is turned ON by the paper. Horizontal conveyance cover

P.549

72-16

P.550

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72-15

P.550

17. JAM DISPLAY


JAM code 

Field Service Ver. 1.0 Jul. 2009


Misfeed processing location Ref. page P.550

JAM type Job separator transport section

Detection timing

Editado por: Hugo Luis Escalante

Misfeed clearing <When JS-505 is installed> cover The lower tray exit sensor (PS1) is not turned ON even after the set period of time has elapsed after the copiers paper exit sensor (PS3) is turned ON by the paper. The upper tray exit sensor (PS2) is not turned ON even after the set period of time has elapsed after the copiers paper exit sensor (PS3) is turned ON by the paper. The lower tray exit sensor (PS1) is not turned OFF even after the set period of time has elapsed after the copiers paper exit sensor (PS3) is turned OFF by the paper. The upper tray exit sensor (PS2) is not turned OFF even after the set period of time has elapsed after the copiers paper exit sensor (PS3) is turned OFF by the paper. The paper exit sensor (PS25) is not turned OFF even after the set period of time has elapsed after the copiers paper exit sensor (PS3) is turned ON by the paper. The lower tray exit sensor (PS1) is turned ON when the power switch is set to ON, a door or cover is opened and closed, or a misfeed or malfunction is reset. The upper tray exit sensor (PS2) is turned ON when the power switch is set to ON, a door or cover is opened and closed, or a misfeed or malfunction is reset.

72-17

FS transport section

Horizontal convey<When FS-527 is installed> The paper passage sensor/2 (PS2) is not ance cover turned ON even after the set period of time has elapsed after the paper passage sensor/1 (PS1) is turned ON by the paper. The paper passage sensor/2 (PS2) is not turn OFF even after the set period of time has elapsed after it turns ON. Front door <When FS-529 is installed> The paper passage sensor/2 (PS10) is not turned ON even after the set period of time has elapsed after the paper passage sensor/1 (PS1) is turned ON by the paper. The paper passage sensor/2 (PS10) is not turned OFF even after the set period of time has elapsed after the paper passage sensor/2 (PS10) is turned ON by the paper.

P.551

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JAM code 72-18

17. JAM DISPLAY


Misfeed processing location Ref. page P.552

JAM type FS transport section

Detection timing

Horizontal convey<When FS-527 is installed> ance cover The registration sensor (PS10) is not turned ON even after the set period of time has elapsed after the paper passage sensor/2 (PS2) is turned ON by the paper. The registration sensor (PS10) is not turn OFF even after the set period of time has elapsed after it turns ON. Front door <When FS-527 is installed> The lower path sensor (PS9) is not turned ON even after the set period of time has elapsed after the registration sensor (PS10) is turned ON by the paper. The lower path sensor (PS9) is not turn OFF even after the set period of time has elapsed after it turns ON. The upper path sensor (PS8) is not turned ON even after the set period of time has elapsed after the registration sensor (PS10) is turned ON by the paper. The upper path sensor (PS8) is not turn OFF even after the set period of time has elapsed after it turns ON. The lower path sensor (PS9) is not turned ON by the paper even after the set period of time has elapsed after the switchback operation caused by the conveyance motor (M4) is completed. After the switchback operation caused by the conveyance motor (M4) is completed, the lower path sensor (PS9) is not turned OFF even after the set period of time has elapsed after PS9 is turn ON by the paper.

72-19

P.552

Editado por: Hugo Luis Escalante

72-21

Front door <When FS-527 is installed> The tray2 paper detection sensor (PS16) is not turned ON even after the set period of time has elapsed after the lower path sensor (PS9) is turned ON by the paper. <When FS-529 is installed> The paper empty sensor (PS7) is not turned ON even after the set period of time has elapsed after the paper passage sensor/2 (PS10) is turned ON by the paper. The paper empty sensor (PS7) is not turned OFF even after the set period of time has elapsed after the paper empty sensor (PS7) is turned ON by the paper.

P.552

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17. JAM DISPLAY


JAM code 72-22

Field Service Ver. 1.0 Jul. 2009


Misfeed processing location Ref. page P.553

JAM type FS transport section

Detection timing

Front door <When FS-527 is installed> The tray1 path sensor (PS6) is not turned ON even after the set period of time has elapsed after the registration sensor (PS10) is turned ON by the paper. The tray1 path sensor (PS6) is not turn OFF even after the set period of time has elapsed after it turns ON. <When FS-527+SD-509 is installed> The paper detection sensor/2 (PS44) is not turn OFF even after the set period of time has elapsed after it turns ON. <When FS-527+PK-517 is installed> Though the punch home sensor/1 (PS100) is not turned ON after the punch motor/1 (M100) starts rotating forward, PS100 is turned ON after M100 starts rotating backward. Front door, stacker unit

72-26

SD paper exit section

P.553

72-43

PK JAM

Front door

P.554

72-81

FS staple section

Though the stapler sensor is not turned Front door, Front ON after the stapler motor starts rotating cover forward, the stapler sensor is turned ON after the stapler motor starts rotating backward. Front door, stacker <When FS-527+SD-509 is installed> Though the saddle stapler home sensor is unit not turned ON after the saddle stapler motor starts rotating forward, the saddle stapler home sensor is turned ON after the saddle stapler motor starts rotating backward.

P.554

72-85

SD staple section

P.554

Editado por: Hugo Luis Escalante


<When FS-527+SD-509 is installed> The paper detection sensor/1 (PS43) is not turned ON even after the set period of time has elapsed after the saddle path sensor (PS11) is turned ON by the paper. <When FS-527+SD-509 is installed> The paper detection sensor/2 (PS44) is not turned ON even after the set period of time has elapsed after the saddle path sensor (PS11) is turned ON by the paper. P.555

72-86

SD transport section

TROUBLESHOOTING

72-87

P.555

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JAM code 92-01

17. JAM DISPLAY


Misfeed processing location Right door Ref. page P.556

JAM type Duplex pre-registration section

Detection timing The sensor in front of tim. roller (PS1) is not unblocked even after the lapse of a given period of time after a duplex paper feed sequence has been started. For the second-side feed of paper in the duplex mode, loop forming has not been complete before the second side of a sheet enters the timing roller because the rise timing of load to perform registration is earlier than the rise timing of load to form a loop. For the second-side feed of paper in the duplex mode, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.

92-02

92-40

93-01

Duplex transport section

The duplex paper passage sensor (PS40) Duplex door is not blocked even after lapse of a given period of time after starting of switch back. The paper does not unblock the duplex paper passage sensor (PS40) even after lapse of a given period of time after the paper has blocked the PS40.

P.556

93-10

Editado por: Hugo Luis Escalante


Controller JAM Forced stop command was sent from the controller to the printer engine due to the error in paper size, media, etc. Media error has occurred in both sides printing.  

In case the duplex paper passage sensor (PS40) is blocked after main power switch is turned ON, door and cover are opened / closed or jam/trouble reset is done, it is regarded as paper jam at duplex transport section.

99-01

17.1.1

Misfeed display resetting procedure

Open the corresponding door, clear the sheet of paper misfed, and close the door.

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17. JAM DISPLAY

Field Service Ver. 1.0 Jul. 2009

17.2 Sensor layout


17.2.1 Main body

[1]

[2]

[3]

Editado por: Hugo Luis Escalante


[4] [5]

[6] TROUBLESHOOTING

A0EDF4C501DA

[1] Paper exit sensor (PS3) [2] Duplex paper passage sensor (PS40) [3] Sensor in front of tim. roller (PS1)

[4] Paper feed tray 1 paper feed sensor (PS23) *1 [5] Paper feed tray 2 vertical transport sensor (PS19) [6] Paper feed tray 2 paper feed sensor (PS20) *1

*1: d-Color MF360/MF280 only

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17. JAM DISPLAY

[4]

[5]

[1]

[3]

[2]

A0HUF4C500DA

[1] [2] [3]

Exit sensor (PS5) Reverse registration sensor (PS8) Before read sensor (PS9)

[4] [5]

Registration sensor (PS3) After separate sensor (PS4)

Editado por: Hugo Luis Escalante

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17. JAM DISPLAY 17.2.3 PC-107/PC-207

Field Service Ver. 1.0 Jul. 2009

[1]

Editado por: Hugo Luis Escalante


[2] [3] [4] [5] TROUBLESHOOTING [6]

A0XWF4C500DA

[1] [2] [3]

Sensor in front of tim. roller (PS1) Paper feed tray 2 vertical transport sensor (PS19) Tray3 vertical transport sensor (PS117)

[4] [5] [6]

Tray3 paper feed sensor (PS116) Tray4 vertical transport sensor (PS126) Tray4 paper feed sensor (PS125)

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17. JAM DISPLAY

[1]

Editado por: Hugo Luis Escalante


[2] [3]

[4]

A0XWF4C501DA

[1] [2]

Sensor in front of tim. roller (PS1) Paper feed tray 2 vertical transport sensor (PS19)

[3] [4]

Vertical transport sensor (PS2) Paper feed sensor (PS1)

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17. JAM DISPLAY 17.2.5 JS-505

Field Service Ver. 1.0 Jul. 2009

[3]

[1]

[2]
A083F4C501DA

[1] [2]

Paper exit sensor (PS3) Lower tray exit sensor (PS1)

[3]

Upper tray exit sensor (PS2)

17.2.6

FS-529
[2] Editado por: Hugo Luis Escalante [3] [1]

TROUBLESHOOTING

A0U7F4C500DA

[1] [2]

Paper passage sensor/1 (PS1) Paper passage sensor/2 (PS10)

[3]

Paper empty sensor (PS7)

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17. JAM DISPLAY

[4] [3] [10] [2] [1]

[9] [5]

[8] [6]

Editado por: Hugo Luis Escalante


[7]

A0HRF4C500DA

[1] [2] [3] [4] [5]

Paper passage sensor/1 (PS1) Paper passage sensor/2 (PS2) Registration sensor (PS10) Tray1 path sensor (PS6) Saddle path sensor (PS11)

[6] [7] [8] [9]

Paper detection sensor/1 (PS43) Paper detection sensor/2 (PS44) Lower path sensor (PS9) Tray2 paper detection sensor (PS16)

[10] Upper path sensor (PS8)

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17. JAM DISPLAY

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17.3 Solution
17.3.1 Initial check items When a paper misfeed occurs, first perform the following initial check items.
Check item Does paper meet product specifications? Is the paper curled, wavy, or damp? Is a foreign object present along the paper path, or is the paper path deformed or worn? Are rolls/rollers dirty, deformed, or worn? Replace paper. Replace paper. Clean the paper path and replace if necessary. Clean or replace the defective roll/roller. Action

Are the edge guide and trailing edge stop at the cor- Set as necessary. rect position to accommodate the paper? Are the actuators operating correctly? Correct or replace the defective actuator.

17.3.2

Misfeed at manual bypass feed section


Relevant parts

Transport motor (M1) Manual paper feed clutch (CL7) Manual pick-up solenoid (SD1)

Front side relay board (FREYB) Printer control board (PRCB) Sensor in front of tim. roller (PS1) WIRING DIAGRAM

Step 1 2 3 4 5 6 7 Initial check items

Action

Control signal

PS1 I/O check, sensor check CL7 operation check SD1 operation check M1 operation check

Editado por: Hugo Luis Escalante


FREYB CN13-3 (ON) PRCB CN15-2 (ON) PRCB CN19-17 (ON) PRCB CN14-2 (REM) PRCB CN14-5 (LOCK)

Location (Electrical component)

Q-17 C-6 C-10

C-2 to 5

PRCB ICP5 conduction check Change FREYB Change PRCB

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Field Service Ver. 1.0 Jul. 2009 17.3.3 Misfeed at tray 1 feed section
Relevant parts Transport motor (M1) Paper feed tray 1 paper feed clutch (CL3) Paper feed tray 1 paper feed sensor (PS23)

17. JAM DISPLAY

Front side relay board (FREYB) Printer control board (PRCB) Sensor in front of tim. roller (PS1) WIRING DIAGRAM

Step 1 2 3 4 5 6 7 8 Initial check items

Action

Control signal FREYB CN13-3 (ON) PRCB CN21-10 (ON) PRCB CN21-8 (ON) PRCB CN14-2 (REM) PRCB CN14-5 (LOCK)

Location (Electrical component) Q-17 C-21 C-21 C-2 to 5

PS1 I/O check, sensor check PS23 I/O check, sensor check (d-Color MF360/MF280 only) CL3 operation check M1 operation check PRCB ICP5, 15 conduction check Change FREYB Change PRCB

17.3.4

Misfeed at tray 2 feed section


control Editado por: HugoPrinterfeed trayboard (PRCB) sensor (PS19) Luis Escalante Paper 2 vertical transport Paper feed tray 2 paper feed sensor (PS20) WIRING DIAGRAM Relevant parts

Transport motor (M1) Paper feed tray 2 paper feed clutch (CL1) Paper feed tray 2 vertical transport clutch (CL2)

Step 1 2 3 4 5 6 7 8 Initial check items

Action

Control signal PRCB CN22-15 (ON) PRCB CN22-12 (ON) PRCB CN22-10 (ON) PRCB CN22-18 (ON) PRCB CN14-2 (REM) PRCB CN14-5 (LOCK)

Location (Electrical component) C-25 C-25 C-25 C-24 C-2 to 5

PS19 I/O check, sensor check PS20 I/O check, sensor check (d-Color MF360/MF280 only) CL1 operation check CL2 operation check M1 operation check PRCB ICP5, 15 conduction check Change PRCB

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17. JAM DISPLAY 17.3.5

Field Service Ver. 1.0 Jul. 2009

Tray3 feed section/vertical transport section misfeed


Relevant parts

Tray3 paper feed sensor (PS116) PC Control board (PCCB) Tray3 vertical transport sensor (PS117) Paper feed tray 2 vertical transport sensor (PS19) Tray3 paper feed motor (M122) Tray3 vertical transport motor (M120) Sensor in front of tim. roller (PS1) WIRING DIAGRAM Step 1 2 3 4 5 6 7 8 9 Initial check items PS1 I/O check, sensor check PS116 I/O check, sensor check PS117 I/O check, sensor check PS19 I/O check, sensor check M122 operation check M120 operation check PCCB ICP1, ICP3 conduction check Change PCCB Action Control signal FREYB CN13-3 (ON) PCCB CN6-8 (ON) PCCB CN6-11 (ON) RCB CN22-(ON) PCCB CN5-1 to 4 PCCB CN5-5 to 8 Location (Electrical component) C360/C280/ C220 Q-17 PC-207 B-2 PC-207 B-2 C360/C280 C-25 PC-207 B-3 PC-207 B-3

17.3.6

Tray4 feed section/vertical transport section misfeed


Relevant parts

Editado por: Hugo Luis Escalante


PC Control board (PCCB)

Tray4 paper feed sensor (PS125) Tray4 vertical transport sensor (PS126) Tray3 vertical transport sensor (PS117) Tray4 paper feed motor (M123) Tray4 vertical transport motor (M121) Sensor in front of tim. roller (PS1)

TROUBLESHOOTING

WIRING DIAGRAM Step 1 2 3 4 5 6 7 8 9 Initial check items PS1 I/O check, sensor check PS125 I/O check, sensor check PS126 I/O check, sensor check PS117 I/O check, sensor check M123 operation check M121 operation check PCCB ICP1, ICP2 conduction check Change PCCB Action Control signal FREYB CN13-3 (ON) PCCB CN10-8 (ON) PCCB CN11-2 (ON) PCCB CN6-11 (ON) PCCB CN9-1 to 4 PCCB CN9-6 to 9 Location (Electrical component) C360/C280/ C220 Q-17 PC-207 G-4 to 5 PC-207 G-5 PC-207 B-2 PC-207 G-5 to 6 PC-207 G-6

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Field Service Ver. 1.0 Jul. 2009 17.3.7 LCT paper feed section/vertical transport section misfeed
Relevant parts Paper feed sensor (PS1) Vertical transport sensor (PS2) Paper feed motor (M1) Vertical transport motor (M2) PC Control board (PCCB) MFP board (MFPB)

17. JAM DISPLAY

WIRING DIAGRAM Step 1 2 3 4 5 6 7 8 Initial check items PS1 I/O check, sensor check PS2 I/O check, sensor check M1 operation check M2 operation check PCCB ICP1, ICP2 conduction check Change PCCB Change MFPB Action Control signal PCCB CN5-2 (ON) PCCB CN5-5 (ON) PCCB CN6-1 to 4 PCCB CN6-5 to 8 Location (Electrical component) PC-408 G-9 PC-408 G-9 PC-408 G-10 PC-408 G-9

17.3.8

Misfeed at vertical transport section


Relevant parts

Transport motor (M1) Paper feed tray 2 vertical transport clutch (CL2) Registration roller clutch (CL4)

Editado por: Hugo Luis Escalante


WIRING DIAGRAM Action Control signal FREYB CN13-3 (ON) PRCB CN22-15 (ON) PRCB CN22-18 (ON) FREYB CN13-5 (REM) PRCB CN14-2 (REM) PRCB CN14-5 (LOCK)

Front side relay board (FREYB) Printer control board (PRCB) Sensor in front of tim. roller (PS1) Paper feed tray 2 vertical transport sensor (PS19)

Step 1 2 3 4 5 6 7 8 9 10 Initial check items

Location (Electrical component) Q-17 C-25 C-24 Q-17 C-2 to 5

PS1 I/O check, sensor check PS19 I/O check, sensor check CL2 operation check CL4 operation check M1 operation check Change FREYB PRCB ICP2 conduction check PRCB ICP14 conduction check Change PRCB

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17. JAM DISPLAY 17.3.9 Misfeed at 2nd image transfer section


Relevant parts Transport motor (M1) Registration roller clutch (CL4) Paper exit sensor (PS3)

Field Service Ver. 1.0 Jul. 2009

Front side relay board (FREYB) Printer control board (PRCB) Sensor in front of tim. roller (PS1) WIRING DIAGRAM

Step 1 2 3 4 5 6 7 Initial check items

Action

Control signal FREYB CN13-3 (ON) PRCB CN19-15 (ON) FREYB CN13-5 (REM) PRCB CN14-2 (REM) PRCB CN14-5 (LOCK)

Location (Electrical component) Q-17 C-10 Q-17 C-2 to 5

PS1 I/O check, sensor check PS3 I/O check, sensor check CL4 operation check M1 operation check Change FREYB Change PRCB

17.3.10

Misfeed at exit section


Relevant parts

Transport motor (M1) Fusing motor (M3) Registration roller clutch (CL4)

Editado por: Hugo Luis Escalante


WIRING DIAGRAM Action Control signal PRCB CN19-15 (ON) FREYB CN13-5 (REM) PRCB CN14-2 (REM) PRCB CN14-5 (LOCK) PRCB CN11-9 (REM) PRCB CN11-12 (LOCK) Location (Electrical component) C-10 Q-17 C-2 to 5 J-6

Front side relay board (FREYB) Printer control board (PRCB) Paper exit sensor (PS3)

Step 1 2 3 Initial check items

PS3 I/O check, sensor check CL4 operation check M1 operation check M3 operation check Change FREYB Change PRCB

TROUBLESHOOTING

4 5 6 7

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Field Service Ver. 1.0 Jul. 2009 17.3.11 ADF turnover section
Relevant parts Reverse roller pressure/retraction motor (M5) Before read sensor (PS9) Reverse registration sensor (PS8) DF control board (DFCB)

17. JAM DISPLAY

WIRING DIAGRAM Step 1 2 3 4 5 6 Initial check items PS9 I/O check, sensor check PS8 I/O check, sensor check M5 operation check DFCB F10 conduction check Change DFCB Action Control signal DFCB PJ14-8 (ON) DFCB PJ12-2 (ON) DFCB PJ6-10 to 13 Location (Electrical component) DF-617 B to C-7 DF-617 I-4 DF-617 I-5

17.3.12

ADF paper feed section


Relevant parts

Take-up motor (M8) After separate sensor (PS4) Length sensor/1 (PS10) Length sensor/2 (PS11) Length sensor/3 (PS12)

DF control board (DFCB)

Editado por: Hugo Luis Escalante WIRING DIAGRAM


Action Control signal DFCB PJ11-5 (ON) REYB PJ5-12 (ON) REYB PJ5-8 (ON) REYB PJ5-6 (ON) DFCB PJ9-5 to 8 Location (Electrical component) DF-617 B to C-6 DF-617 L-5 to 6 DF-617 L-6 DF-617 L-6 DF-617 I-10

Step 1 2 3 4 5 6 7 8 Initial check items

PS4 I/O check, sensor check PS10 I/O check, sensor check PS11 I/O check, sensor check PS12 I/O check, sensor check M8 operation check DFCB F4 conduction check Change DFCB

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TROUBLESHOOTING

17. JAM DISPLAY 17.3.13 ADF transport section


Relevant parts Registration motor (M2) Take-up motor (M8) Registration sensor (PS3) After separate sensor (PS4) Before read sensor (PS9)

Field Service Ver. 1.0 Jul. 2009

DF control board (DFCB)

WIRING DIAGRAM Step 1 2 3 4 5 6 7 8 Initial check items PS3 I/O check, sensor check PS4 I/O check, sensor check PS9 I/O check, sensor check M2 operation check M8 operation check DFCB F2, F9, F10 conduction check Change DFCB Action Control signal DFCB PJ10-11 (ON) DFCB PJ11-5 (ON) DFCB PJ14-8 (ON) DFCB PJ8-5 to 10 DFCB PJ9-5 to 8 Location (Electrical component) DF-617 B to C-4 DF-617 B to C-6 DF-617 B to C-7 DF-617 I-9 DF-617 I-10

17.3.14

ADF paper exit section


DF Editado por: Hugocontrol board Escalante Luis (DFCB) Relevant parts

Exit motor (M3) Before read sensor (PS9) Exit sensor (PS5)

WIRING DIAGRAM Step 1 2 Initial check items PS9 I/O check, sensor check PS5 I/O check, sensor check M3 operation check DFCB F1, F6 conduction check Change DFCB Action Control signal DFCB PJ14-8 (ON) DFCB PJ13-3 (ON) DFCB PJ8-1 to 4 Location (Electrical component) DF-617 B to C-7 DF-617 I-9 DF-617 I-9 to 10

TROUBLESHOOTING

3 4 5 6

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Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 17.3.15 ADF image reading section
Relevant parts Reading motor (M1) Reading roller pressure/retraction motor (M4) Registration sensor (PS3) Reverse registration sensor (PS8) Before read sensor (PS9) DF control board (DFCB)

17. JAM DISPLAY

WIRING DIAGRAM Step 1 2 3 4 5 6 7 8 9 Initial check items Make the adjustment of original stop position. See P.474 PS3 I/O check, sensor check PS8 I/O check, sensor check PS9 I/O check, sensor check M1 operation check M4 operation check DFCB F3, F6 conduction check Change DFCB Action Control signal DFCB PJ10-11 (ON) DFCB PJ12-2 (ON) DFCB PJ14-8 (ON) DFCB PJ9-1 to 4 DFCB PJ6-5 to 6 Location (Electrical component) DF-617 B to C-4 DF-617 I-4 DF-617 B to C-7 DF-617 I-10 DF-617 I-4

17.3.16

Code: 72-14 Editado por: Hugo Luis Escalante


Relevant parts FS control board (FSCB)

Lower path sensor (PS9) Saddle path sensor (PS11) Conveyance motor (M4)

WIRING DIAGRAM Step 1 2 3 4 5 6 Initial check items PS9 I/O check, sensor check PS11 I/O check, sensor check M4 operation check FSCB F7 conduction check Change FSCB Action Control signal FSCB PJ16-5 (ON) FSCB PJ13-6 (ON) FSCB PJ10-5 to 8 Location (Electrical component) FS-527 J-4 FS-527 B to C-5 FS-527 B to C-3

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17. JAM DISPLAY 17.3.17 Code: 72-15


Relevant parts Saddle path sensor (PS11)

Field Service Ver. 1.0 Jul. 2009

FS control board (FSCB) WIRING DIAGRAM

Step 1 2 3 Initial check items

Action

Control signal FSCB PJ13-6 (ON)

Location (Electrical component) FS-527 B to C-5

PS11 I/O check, sensor check Change FSCB

17.3.18

Code: 72-16

(1) When FS-527 is installed


Relevant parts Paper exit sensor (PS3) Paper passage sensor/1 (PS1) Paper passage motor/1 (M1) Paper passage motor/2 (M3) FS control board (FSCB)

WIRING DIAGRAM Step 1 2 3 4 5 6 7 Initial check items Action Control signal Location (Electrical component)

PS3 I/O check, sensor check PS1 I/O check, sensor check M1 operation check M3 operation check

d-Color Editado por: Hugo PRCB CN19-15 (ON) MF280/MF220 C-10 Luis Escalante MF360/ FSCB PJ11-2 (ON) FSCB PJ28-1 to 4 FSCB PJ7-1 to 4 FS-527 I-11 to 12 FS-527 I-12 FS-527 C to B-3

FSCB F5, F6 conduction check Change FSCB

TROUBLESHOOTING

(2) When FS-529 is installed


Relevant parts Paper exit sensor (PS3) Paper passage sensor/1 (PS1) FS control board (FSCB)

WIRING DIAGRAM Step 1 2 3 4 Initial check items PS3 I/O check, sensor check PS1 I/O check, sensor check Change FSCB Action Control signal PRCB CN19-15 (ON) FSCB CN3-3 (ON) Location (Electrical component) d-Color MF360/ MF280/MF220 C-10 FS-529 B-3

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Y111230-2

Field Service Ver. 1.0 Jul. 2009 (3) When JS-505 is installed
Relevant parts Paper exit sensor (PS3) Lower tray exit sensor (PS1) Upper tray exit sensor (PS2) Transport motor (M1) JS control board (JSCB) Printer control board (PRCB)

17. JAM DISPLAY

WIRING DIAGRAM Step 1 2 3 4 5 6 7 8 Initial check items PS3 I/O check, sensor check PS1 I/O check, sensor check PS2 I/O check, sensor check M1 operation check JSCB F7 conduction check Change JSCB Change PRCB Action Control signal PRCB CN19-15 (ON) JSCB PJ7-6 (ON) JSCB P7-9 (ON) JSCB PJ5-1 to 4 Location (Electrical component) d-Color MF360/ MF280/MF220 C-10 JS-505 F-4 to 5 JS-505 F-4 JS-505 B-2 to 3

17.3.19

Code: 72-17

(1) When FS-527 is installed

Paper passage sensor/1 (PS1) Paper passage sensor/2 (PS2)

Editado por: HugoFS control board (FSCB) Luis Escalante


Relevant parts WIRING DIAGRAM Action Control signal FSCB PJ11-2 (ON) FSCB PJ11-8 (ON) Location (Electrical component) FS-527 I-11 to 12

Step 1 2 3 4 Initial check items

PS1 I/O check, sensor check PS2 I/O check, sensor check Change FSCB

(2) When FS-529 is installed


Relevant parts Paper passage sensor/1 (PS1) Paper passage sensor/2 (PS10) FS control board (FSCB)

WIRING DIAGRAM Step 1 2 3 4 Initial check items PS1 I/O check, sensor check PS10 I/O check, sensor check Change FSCB Action Control signal FSCB PJ11-2 (ON) FSCB CN7-3 (ON) Location (Electrical component) FS-527 I-11 to 12 FS-529 B-4 to 5

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TROUBLESHOOTING

FS-527 I-11

17. JAM DISPLAY 17.3.20 Code: 72-18


Relevant parts Paper passage sensor/2 (PS2) Registration sensor (PS10)

Field Service Ver. 1.0 Jul. 2009

FS control board (FSCB)

WIRING DIAGRAM Step 1 2 3 4 Initial check items PS2 I/O check, sensor check PS10 I/O check, sensor check Change FSCB Action Control signal FSCB PJ11-8 (ON) FSCB PJ13-8 (ON) Location (Electrical component) FS-527 I-11 FS-527 B to C-5

17.3.21

Code: 72-19
Relevant parts

Conveyance motor (M4) Upper path sensor (PS8) Lower path sensor (PS9) Registration sensor (PS10)

Printer control board (PRCB)

WIRING DIAGRAM Step 1 2 3 4 5 6 7 Initial check items Action

PS8 I/O check, sensor check

Editado por: Hugo Luis Escalante


FSCB PJ14-12 (ON) FSCB PJ16-5 (ON) FSCB PJ13-8 (ON) FSCB PJ10-5 to 8

Control signal

Location (Electrical component)

FS-527 J-5 FS-527 J-4

PS9 I/O check, sensor check PS10 I/O check, sensor check M4 operation check FSCB F7 conduction check Change FSCB

FS-527 B to C-5 FS-527 B to C-3

TROUBLESHOOTING

17.3.22

Code: 72-21

(1) When FS-527 is installed


Relevant parts Lower path sensor (PS9) Tray2 paper detection sensor (PS16) FS control board (FSCB)

WIRING DIAGRAM Step 1 2 3 4 Initial check items PS9 I/O check, sensor check PS16 I/O check, sensor check Change FSCB Action Control signal FSCB PJ16-5 (ON) FSCB PJ17-8 (ON) Location (Electrical component) FS-527 J-4 FS-527 B to C-8

552

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 (2) When FS-529 is installed
Relevant parts Paper passage sensor/2 (PS10) Paper empty sensor (PS7) FS control board (FSCB)

17. JAM DISPLAY

WIRING DIAGRAM Step 1 2 3 4 Initial check items PS10 I/O check, sensor check PS7 I/O check, sensor check Change FSCB Action Control signal FSCB CN7-3 (ON) FSCB CN6-3 (ON) Location (Electrical component) FS-529 B-4 to 5 FS-529 B-1 to 2

17.3.23

Code: 72-22
Relevant parts

Registration sensor (PS10) Tray1 path sensor (PS6)

FS control board (FSCB)

WIRING DIAGRAM Step 1 2 3 4 Initial check items PS10 I/O check, sensor check PS6 I/O check, sensor check Change FSCB Action Control signal FSCB PJ13-8 (ON) Location (Electrical component) FS-527 B to C-5

Editado por: Hugo Luis PJ14-9 (ON) FSCB Escalante FS-527 J-5

17.3.24

Code: 72-26
Relevant parts

Paper detection sensor/2 (PS44)

SD drive board (SDDB) FS control board (FSCB) WIRING DIAGRAM

Step 1 2 3 4 Initial check items

Action

Control signal SDDB PJ13-2 (ON)

Location (Electrical component) SD-509 G-3

PS44 I/O check, sensor check Change SDDB Change FSCB

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TROUBLESHOOTING

17. JAM DISPLAY 17.3.25 Code: 72-43


Relevant parts Punch motor/1 (M100) Punch home sensor/1 (PS100)

Field Service Ver. 1.0 Jul. 2009

FS control board (FSCB)

WIRING DIAGRAM Step 1 2 3 4 Initial check items PS100 I/O check, sensor check M100 operation check Change FSCB Action Control signal FSCB PJ19-8 (ON) FSCB PJ19-1 (CW) FSCB PJ19-3 (CCW) Location (Electrical component) FS-527 (PK-517) J-9 FS-527 (PK-517) J-8

17.3.26

Code: 72-81
Relevant parts

Stapler unit

FS control board (FSCB) WIRING DIAGRAM

Step 1 2 3 Initial check items

Action

Control signal

Location (Electrical component)

Change stapler unit Change FSCB

Editado por: Hugo LuisEscalante


17.3.27

Code: 72-85
Relevant parts

Saddle stapler unit

SD drive board (SDDB) FS control board (FSCB) WIRING DIAGRAM

TROUBLESHOOTING

Step 1 2 3 4 Initial check items

Action

Control signal

Location (Electrical component)

Change saddle stapler unit Change SDDB Change FSCB

554

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 17.3.28 Code: 72-86


Relevant parts Saddle path sensor (PS11) Paper detection sensor/1 (PS43) SD drive board (SDDB) FS control board (FSCB)

17. JAM DISPLAY

WIRING DIAGRAM Step 1 2 3 4 5 6 Initial check items PS11 I/O check, sensor check PS43 I/O check, sensor check SDDB F1 conduction check Change SDDB Change FSCB Action Control signal FSCB PJ13-6 (ON) SDDB PJ9-8 (ON) Location (Electrical component) FS-527 B to C-5 SD-509 G-1

17.3.29

Code: 72-87
Relevant parts

Saddle path sensor (PS11) Paper detection sensor/2 (PS44)

SD drive board (SDDB) FS control board (FSCB) WIRING DIAGRAM

Step 1 2 3 4 5 6

Initial check items

Editado por: Hugo Luis Escalante


FSCB PJ13-6 (ON) SDDB PJ13-2 (ON)

Action

Control signal

Location (Electrical component)

PS11 I/O check, sensor check PS44 I/O check, sensor check SDDB F1 conduction check Change SDDB Change FSCB

FS-527 B to C-5 SD-509 G-3

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Service Manual

555

TROUBLESHOOTING

17. JAM DISPLAY 17.3.30 Misfeed at duplex pre-registration section


Relevant parts Transport motor (M1) Duplex transport motor (M5)

Field Service Ver. 1.0 Jul. 2009

Front side relay board (FREYB) Printer control board (PRCB) Sensor in front of tim. roller (PS1) WIRING DIAGRAM

Step 1 2 3 4 5 6 Initial check items

Action

Control signal FREYB CN13-3 (ON) PRCB CN14-2 (REM) PRCB CN14-5 (LOCK) PRCB CN15-9 to 12

Location (Electrical component) Q-17 C-2 to 5 C-7

PS1 I/O check, sensor check M1 operation check M5 operation check Change FREYB Change PRCB

17.3.31

Misfeed at duplex transport section


Relevant parts

Switchback motor (M4) Duplex transport motor (M5)

Printer control board (PRCB) Duplex paper passage sensor (PS40) WIRING DIAGRAM

Step 1 2 3 4 5

Action Editado por: Hugo Luis signal Escalante (ElectriLocation Control cal component) C-8 J-20 C-7 Initial check items PS40 I/O check, sensor check M4 operation check M5 operation check PRCB ICP8, 9 conduction check Change PRCB PRCB CN15-15 (ON) PRCB CN13-8 to 11 PRCB CN15-9 to 12

TROUBLESHOOTING

556

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009

18. MALFUNCTION CODE

18. MALFUNCTION CODE


18.1 Display procedure
The machines CPU performs a self-diagnostics function that, on detecting a malfunction, gives the corresponding warning code and maintenance call mark on the control panel. Touching the maintenance call mark will display the corresponding warning code on the state confirm screen.

Editado por: Hugo Luis Escalante Maintenance mark

A0EDF4E511DA

Y111230-2

Service Manual

557

TROUBLESHOOTING

18. MALFUNCTION CODE

Field Service Ver. 1.0 Jul. 2009

18.2 List
If an image stabilization or scanner fault occurs, the corresponding warning code appears.
Code S-1 D-1 Item CCD gain adjustment failure Split line detect Description It is detected that the CCD clamp gain adjustment value is faulty. When the main/sub power switches are turned ON or when the machine is recovering from the power save mode, if the original cover is not open, the cleaning brush rotates 360 degrees to detect whether or not stain exists in the original reading section. This warning will be displayed if the original is set to ADF when stain exist. The thin line detection level and the warning display can be changed by the following setting. [Service Mode] o [System 2] o [Split Line Detect. Setting] During IDC sensor light intensity correction, output voltage detected for all eight sample patterns are 3.25 V or more. During IDC sensor light intensity correction, sensor output voltage for light intensity selected after the correction is under 0.7 V. During IDC base surface detective control, sensor output voltage detected is under 0.7 V or over 3.25V. During image stabilization (gamma correction control), detected output value for IDC sensor did not go below threshold (half the value of what is detected by IDC sensor on the belt surface) for three consecutive times (position of the pattern end is not detected). During image stabilization (gamma correction control), sensors output value of each color for hyper 0 gradation after the primary approximation is half the detection level on the belt surface or under.

P-5 P-28

IDC sensor (front) failure IDC sensor (rear) failure

Editado por: Hugo Luis Escalante

P-6

Drum/Development unit (C) failure Drum/Development unit (M) failure Drum/Development unit (Y) failure Drum/Development unit (K) failure

TROUBLESHOOTING

P-7 P-8 P-9

All density readings taken from the density pattern produced on the transfer belt are 1.0 g/m2 (IDC sensor photo receiver output) or less during max. density adjustment (Vg/Vdc adjustment). All density readings taken from the density pattern produced on the transfer belt are 5.0 g/m2 (IDC sensor photo receiver output) and more during max. density adjustment (Vg/Vdc adjustment). The difference between the skew default position setting value and the cumulative amount of skew adjustment values goes over the predetermined value. During pre-pattern detection, pre-pattern edge (start/ end point of effective area) is not detected within the pre-pattern search area. During detection of regist pattern at vertical/horizontal direction, pattern edge (start/end point of effective area) is not detected within the pattern search area of each unit.

P-14

Skew correction trouble

P-21

Color regist test pattern failure

558

Service Manual

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Field Service Ver. 1.0 Jul. 2009


Code P-22 Item Color regist adjust failure

18. MALFUNCTION CODE


Description The gap between maximum and minimum value of deviations among each color (the values before averaging) is over 3.85 mm. Average deviation exceeds 3.85 mm. In case the final value of the deviation after stabilization exceeds 3.85mm, it is regarded as failure even if the average deviation is within tolerance. An abnormal average value is detected during an adjustment of the second image transfer ATVC value. Encoder pulse width error is detected consecutively for a given period after the color PC motor (m2) rotates stably with lock signal under active mode (LOW=0). While the transport motor (M1) is rotating at a stable pace and lock signals are in an active (LOW=0) condition, an abnormal encoder pulse width continues to be detected over the predetermined period of time. PC drum rotation time count value used for the life judgment of drum units (the value for PC drum rotation distance calculated into the rotation time) is above the threshold value for the excess warning. Printing with this warning being displayed is not included in the image warranty.

P-27 P-30

Secondary transfer ATVC failure PC home sensor (color) malfunction PC home sensor (K) malfunction

P-31

L-1 L-2 L-3 L-4 L-5

Drum unit/C rotation time excess warning Drum unit/M rotation time excess warning Drum unit/Y rotation time excess warning Drum unit/K rotation time excess warning

Editado por: Hugo Luis Escalante


Transfer belt unit accumulated rotation time excess warning

Count value for the transfer belt rotation time used for judging the transfer belt unit life is above the threshold value for excess warning. Printing with this warning being displayed is not included in the image warranty.

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Service Manual

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TROUBLESHOOTING

18. MALFUNCTION CODE

Field Service Ver. 1.0 Jul. 2009

18.3 Solution
18.3.1 S-1: CCD gain adjustment failure
Relevant parts Exposure unit CCD board (CCDB) MFP board (MFPB) Action Correct the harness connection between CCDB and MFPB if faulty. Check for possible extraneous light and correct as necessary. Clean the lens, mirrors, CCD surface, and shading sheet if dirty. Correct reflective mirror of the scanner if faulty, or change scanner. Change CCD sensor unit. Change MFPB.

Step 1 2 3 4 5 6

18.3.2

D-1: Split line detect


Relevant parts

Glass cleaning sensor (PS21) Glass cleaning motor (M9) Step 1 2 3 4 5 6 7

DF control board (DFCB)

Action Wipe clean the glass surface of the DF original glass. Check the glass cleaning roller unit for proper installation and correct if necessary. Select [Service Mode] o [System 2] o [Split Line Detect. Setting], and change the setting. Check the DFCB connector for proper connection and correct as necessary. M9 operation check. Change glass cleaning roller unit. Change DFCB.

Editado por: Hugo Luis Escalante

TROUBLESHOOTING

560

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 18.3.3 18.3.4 P-5: IDC sensor (front) failure P-28 IDC sensor (rear) failure
Relevant parts IDC registration sensor/MK (IDCS/MK) IDC registration sensor/YC (IDCS/YC) IDC registration sensor shutter solenoid (SD2) Step 1 2 3 4 5 6 7

18. MALFUNCTION CODE

Printer control board (PRCB) High voltage unit (HV) Transfer belt unit Action

Wipe clean the surface of the transfer belt with a soft cloth, if it is dirty. Change the image transfer belt unit if the transfer belt is damaged. Reinstall or reconnect IDCS/MK assy or IDCS/YC assy, sensor shutter or connector, if it is installed or connected improperly. Clean IDCS/MK or IDCS/YC if it is dirty. Check the HV connector for proper connection and correct as necessary. SD2 operation check. Open/close the front door, run an image stabilization sequence, and select [State Confirmation] o [Level History 1] to check the IDC value. IDC1: IDCS/MK, IDC2: IDCS/YC If the value is 1.0 V or less, change IDCS/MK assy or IDCS/YC assy. PRCB ICP2, 14 conduction check. Change PRCB.

8 9

Editado por: Hugo Luis Escalante

Y111230-2

Service Manual

561

TROUBLESHOOTING

18. MALFUNCTION CODE 18.3.5 18.3.6 18.3.7 18.3.8 P-6: Drum/Development unit (C) failure P-7: Drum/Development unit (M) failure P-8: Drum/Development unit (Y) failure P-9: Drum/Development unit (K) failure
Relevant parts Drum unit/Y,M,C,K Developing unit/Y,M,C,K IDC registration sensor/MK (IDCS/MK) IDC registration sensor/YC (IDCS/YC) IDC registration sensor shutter solenoid (SD2) Step 1 2 3 4 5 6 7 8 9 10 11 12

Field Service Ver. 1.0 Jul. 2009

Printer control board (PRCB) High voltage unit (HV) Transfer belt unit

Action Select [Imaging Process Adjustment] o [D Max Density] and, if the setting value is negative, readjust. Check the drive transmission portion of the drum/developing unit and correct as necessary. Clean the IDC/registration sensor/MK (IDCS/MK) or IDC/registration sensor/YC (IDCS/YC) window if dirty. Clean the contact of the drum/developing unit connector if dirty. Check the HV connector for proper connection and correct as necessary. SD2 operation check. Change drum unit. Change developing unit. Change the transfer belt unit. Change HV.

Editado por: Hugo Luis Escalante

PRCB ICP14 conduction check. Change PRCB.

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Field Service Ver. 1.0 Jul. 2009 18.3.9 P-14: Skew correction trouble
Relevant parts IDC registration sensor/MK (IDCS/MK) IDC registration sensor/YC (IDCS/YC) Drum unit/Y,M,C,K Step 1 2 3 4 5 6 7 8 9 10 11

18. MALFUNCTION CODE

PH relay board (PHREYB) Printer control board (PRCB) PH unit Action

Check the drive transmission portion of the drum unit and correct as necessary. Clean the contact of the drum unit connector if dirty. Reinstall or reconnect IDCS/MK assy or IDCS/YC assy, sensor shutter or connector, if it is installed or connected improperly. Clean IDCS/MK or IDCS/YC if it is dirty. Check the PHREYB connector for proper connection and correct as necessary. Check the PRCB connector for proper connection and correct as necessary. Change IDCS/MK assy or IDCS/YC assy. Change drum unit. Change PH unit. Change PHREYB. Change PRCB.

NOTE After the PH unit is replaced, reset the skew default position for each color. Touch keys as follows for this setting. [Service Mode] o [Machine] o [Skew adjustment] o [Skew adjustment] See P.376 When this alert code is displayed, according to the list, take actions to address the problem. After the problem is resolved, select [Service Mode] o [Machine] o [Skew adjustment] o [Skew adjustment reset] and perform the skew adjustment reset. See P.377

Editado por: Hugo Luis Escalante

18.3.10

P-21: Color regist test pattern failure


Relevant parts

Transfer belt unit PH unit IDC registration sensor shutter solenoid (SD2) Step 1 2 3 4 5 6

Printer control board (PRCB)

Action Wipe clean the surface of the transfer belt with a soft cloth, if it is dirty. Change the image transfer belt unit if the transfer belt is damaged. SD2 operation check. Change the PH unit. PRCB ICP2 conduction check. Change PRCB.

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18. MALFUNCTION CODE 18.3.11 P-22: Color regist adjust failure


Relevant parts IDC registration sensor /MK (IDCS/MK) IDC registration sensor/YC (IDCS/YC) IDC registration sensor shutter solenoid (SD2) Step 1 2 3 4 5 6

Field Service Ver. 1.0 Jul. 2009

Printer control board (PRCB)

Action Slide out the imaging unit and reinstall it in position. Reinstall or reconnect IDCS/MK assy or IDCS/YC assy if it is installed or connected improperly. Check the vertical transport guide for installed position and correct as necessary. SD2 operation check. PRCB ICP2 conduction check. Change PRCB.

18.3.12

P-27: Secondary transfer ATVC failure


Relevant parts

High voltage unit (HV) Printer control board (PRCB)

Image transfer entrance guide 2nd image transfer assy Transfer belt unit Action

Step 1 2 3 4 5 6

Check roller opposed to the 2nd image transfer roller is grounded. Clean the joint or correct if necessary.

Check the image transfer entrance guide for proper installation and correct if necessary. Check that the spring does not come off during the pressure operation of the 2nd transfer roller and correct if necessary. Check the contact at the joint of the 2nd image transfer assy and HV. Clean the joint or correct if necessary. Change the transfer belt unit. Change HV. Change PRCB.

Editado por: Hugo Luis Escalante

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Field Service Ver. 1.0 Jul. 2009 18.3.13 P-30: PC home sensor (color) malfunction
Relevant parts Color PC main sensor (PC33) Color PC sub-sensor (PC35) Step 1 2 3 4 5

18. MALFUNCTION CODE

Main drive assy Printer control board (PRCB) Action

Perform the faulty sensor check procedure. *1 Check the sensor, for which a faulty condition has been checked, for installed position and proper connector connection. Wipe the sensor, for which a faulty condition has been checked, clean of dirt if any. If P-30 persists, change the main drive assy. Change PRCB.

*1: Faulty sensor check procedure 1. Open the front door and turn ON the main power switch of the machine. 2. Call the [Sensor Check] screen to the screen by way of Service Mode. See P.449 3. Close the front door and start [Stabilizer]. 4. During the stabilizer sequence, check to see if the values of the phase detection sensors (Color PC main sensor and Color PC sub-sensor) change. 5. A sensor is faulty if its value does not change. 18.3.14 P-31: PC home sensor (K) malfunction
Relevant parts

Monochrome PC main sensor (PC34) Monochrome PC sub-sensor (PC36) Step 1 2 3 4 5

Editado por: HugoMain drive assyboard (PRCB) Luis Escalante Printer control
Action

Perform the faulty sensor check procedure. *1 Check the sensor, for which a faulty condition has been checked, for installed position and proper connector connection. Wipe the sensor, for which a faulty condition has been checked, clean of dirt if any.

Change PRCB.

*1: Faulty sensor check procedure 1. Open the front door and turn ON the main power switch of the machine. 2. Call the [Sensor Check] screen to the screen by way of Service Mode. See P.449 3. Close the front door and start [Stabilizer]. 4. During the stabilizer sequence, check to see if the values of the phase detection sensors (Monochrome PC main sensor and monochrome PC sub-sensor) change. 5. A sensor is faulty if its value does not change.

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If P-31 persists, change the main drive assy.

19. TROUBLE CODE

Field Service Ver. 1.0 Jul. 2009

19. TROUBLE CODE


19.1 Display procedure
The machines CPU performs a self-diagnostics function that, on detecting a malfunction, gives the corresponding malfunction code on the control panel.

A0EDF4E512DA

19.2 Trouble resetting procedure


Different malfunction resetting procedures apply depending on the rank of the trouble code. * List of malfunction resetting procedures
Trouble code rank Rank A Rank B Resetting procedures Trouble reset * Refer to the following procedure. Opening/closing the front door Turning main power switch OFF/ON

Editado por: Hugo Luis Escalante

TROUBLESHOOTING

Rank C

19.2.1

Trouble resetting procedure by Trouble Reset key

A. Use If the all troubles occur and the status would not be cleared by turning main power switch OFF and ON again, or opening and closing the front door, clear the status of the machine. To be used when the status would not be cleared by turning main power switch OFF and ON again, or opening and closing the front door in case of a trouble. B. 1. 2. 3. 4. 5. Procedure Turn OFF the main power switch. Turn main power switch ON while pressing the Utility/Counter key. Touch [Trouble Reset]. Check to make sure that [OK] is displayed and the it has been reset. After turning off the main power switch, turn it on again more than 10 seconds after and check if the machine starts correctly.

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19. TROUBLE CODE

19.3 Trouble isolation function


The trouble isolation function enables you to control MFP temporarily isolating faulty units and options where the trouble isolation function can be applied when trouble occurs. This allows you to continue using the other units that are not affected and reduce down time that continues until CE resolves the problem. This function can be selected for the following units and options. Tray 1, Tray 2, Tray 3, Tray 4, LCT, manual, Half-Fold/Tri-Fold Center Stapling, Staple, Scanner, ADF If a problem occurs with the units where the trouble isolation function can be applied, the control panel displays a trouble code and a key with which you decide whether to continue using the MFP. When you press down the key, the control panel displays the units that will be isolated as well as the next confirmation key with which you decide to continue. When you press down the confirmation key, the message on the control panel asks you to turn OFF and ON the sub power switch. After turning OFF and ON the sub power switch, the MFP starts operating, isolating the faulty units. The message on the control panel also tells that the MFP is working, isolating the faulty units. To temporarily isolate faulty units and continue using the MFP with the trouble isolation function, be sure to make the above mentioned control panel operation. The faulty units cannot be automatically isolated. NOTE The malfunction detection mechanism is not applied to units and options that are being isolated.

19.4 List
Code

Editado por: Hugo Luis Escalante


Item Detection timing
Trouble isoRank lation

C0001 LCT communication error Due to malfunctioning of the software or other causes, the watchdog timer triggers a reset when time is up. C0202 Tray 1 feeder up/down abnormality The paper feed tray 1 upper limit sensor is not blocked even after the lapse of a given period of time after the lifting motion has been started. The paper feed tray 2 upper limit sensor is not blocked even after the lapse of a given period of time after the lifting motion has been started. The lift-up upper sensor is not blocked even after the set period of time has elapsed after the paper lift-up operation for the drawer began.

Tray 1

C0204 Tray 2 feeder up/down abnormality

Tray 2

C0206 Tray3 lift-up failure C0208 Tray4 lift-up failure

Tray 3 Tray 4

B B

C0209 LCT elevator motor failure The elevator motor pulse sensor (PS10) cannot detect both edges of H/L even after the set period of time has elapsed while the elevator motor (M5) is turning backward/forward (raise/lower).

LCT

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19. TROUBLE CODE


Code Item

Field Service Ver. 1.0 Jul. 2009


Detection timing The lift-up upper limit sensor (PS4) is not blocked even after the set period of time has elapsed after the paper lift-up operation began. The lift-up upper limit sensor (PS4) is not blocked even after the set pulse is detected by the elevator motor pulse sensor (PS10) after the paper lift-up operation began. The lift-up lower sensor (PS13) is not unblocked even after the set pulse is detected by the elevator motor pulse sensor (PS10) after the paper lift-up operation began. The lift-up upper limit sensor (PS4) is not blocked even after the set period of time has elapsed after the paper lift-up operating. The lift-up lower limit sensor (PS13) is not blocked even after the set period of time has elapsed after the paper lift-down operation began. The lift-up lower limit sensor (PS13) is not blocked even after the set pulse is detected by the elevator motor pulse sensor (PS10) after the paper lift-down operation began. The lift-up upper limit sensor (PS4) is not unblocked even after the set pulse is detected by the elevator motor pulse sensor (PS10) after the paper lift-down operation began. The lower limit over run sensor (PS7) is blocked while the paper lift-down operating. Paper does not unblock the manual lift-up position sensor even after the transport motor rotates for a given period of time after the position is switched from stand by position at lift-up plate to the feed position. The manual lift-up position sensor is not blocked even after the transport motor rotates for a given period of time after the position is switched from stand by position at lift-up plate to the feed position. The drawer cannot be determined to be out of position even after the set period of time has elapsed after the tray lock solenoid (SD1) is energized after the lowering operation is finished.
Trouble isoRank lation

C0210 LCT lift failure

LCT

Editado por: Hugo Luis Escalante


C0211 Manual feed up/down abnormality Manual B

TROUBLESHOOTING

C0212 LCT ejection failure

LCT

C0213 LCT shift gate malfunction The division board position sensor (PS14) cannot be set to L even after the set period of time has elapsed after the operation of the division board position motor (M3) began with the division board position sensor (PS14) set to L.

LCT

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Code Item Detection timing

19. TROUBLE CODE


Trouble isoRank lation

C0214 LCT shifting failure

Editado por: Hugo Luis Escalante


C0215 LCT shift motor malfunction The shift motor pulse sensor (PS8) cannot detect both edges of H/L even after the set period of time has elapsed while the shift motor (M4) is turning backward/forward (raise/lower). LCT B

The shifter stop position sensor (PS11) is not blocked even after the set period of time has elapsed after the shift operation began (shift to the right). The shifter stop position sensor (PS11) is not blocked even after the set pulse is detected by the shift motor pulse sensor (PS8) after the shift operation began (shift to the right). The shifter home position sensor (PS12) is not unblocked even after the set pulse is detected by the shift motor pulse sensor (PS8) after the shift operation began (shift to the right). The shifter home position sensor (PS12) is not blocked even after the set period of time has elapsed after the return operation began (shift to the left). The shifter home position sensor (PS12) is not blocked even after the set pulse is detected by the shift motor pulse sensor (PS8) after the return operation began (shift to the left). The shifter stop position sensor (PS11) is not unblocked even after the set pulse is detected by the shift motor pulse sensor (PS8) after the return operation began (shift to the left).

LCT

C1004 FNS communication error When the FS control board (FSCB) is receiving data, a communication error is detected. C1081 SD communication error When a communication error is detected between the FS control board (FSCB) and the SD control board (SDCB).

Half-Fold/ Tri-Fold/ Center Stapling Staple, Half-Fold/ Tri-Fold Center Stapling Half-Fold/ Tri-Fold Center Stapling

C1113 Center-staple lead edge <When FS-527+SD-509 is installed> stopper motor malfunction The leading edge stopper home sensor (PS45) is turned neither ON nor OFF even after the set period of time has elapsed after the leading edge stopper motor (M20) is turned ON. C1114 Center-staple front adjust <When FS-527+SD-509 is installed> drive motor malfunction The center staple alignment home sensor/F (PS42) is turned neither ON nor OFF even after the set period of time has elapsed after the center staple alignment motor/F (M24) is turned ON.

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19. TROUBLE CODE


Code Item

Field Service Ver. 1.0 Jul. 2009


Detection timing <When FS-527+SD-509 is installed> The center fold plate home sensor (PS47) is turned neither ON nor OFF even after the set period of time has elapsed after the center fold plate motor (M26) is turned ON. <When FS-527+SD-509 is installed> The center fold roller motor (M25) does not reach the specified speed even after the set period of time has elapsed after it starts to operate. <When FS-527+SD-509 is installed> The center staple alignment home sensor/R (PS41) is turned neither ON nor OFF even after the set period of time has elapsed after the center staple alignment motor/R (M23) is turned ON. <When FS-527+SD-509 is installed> Even after the set period of time has elapsed after the upper paddle motor (M21) starts running, a change of motor lock signal is not detected and neither the paper detection sensor/1 (PS43) nor the paper detection sensor/2 (PS44) is turned ON.
Trouble isoRank lation

C1115 Center-staple knife drive motor malfunction

Half-Fold/ Tri-Fold Center Stapling Half-Fold/ Tri-Fold Center Stapling Half-Fold/ Tri-Fold Center Stapling

C1116 Center-staple transfer motor malfunction

C1150 Center-staple rear adjust drive motor malfunction

C1156 Center-staple paddle roller motor malfunction (trailing edge)

Half-Fold/ Tri-Fold Center Stapling

C1158 Undetectable C1181 Malfunctioning of belt up/ down movement

Editado por: Hugo Luis Escalante


<When FS-529 is installed> The belt position sensor (PS13) is not turned OFF after the set period of time has elapsed after the belt retract solenoid (SD5) is turned ON. The belt position sensor (PS13) is not turned ON after the set period of time has elapsed after the conveyance motor/1 (M5) is turned ON.

Staple

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Code Item Detection timing

19. TROUBLE CODE


Trouble isoRank lation

C1182 Shift motor drive malfunc- <When JS-505 is installed> tion The shift home sensor (PS6) is not blocked after the set period of time has elapsed after the shift motor (M2) is turned ON (start of moving to the home position.) The shift home sensor (PS6) is not unblocked twice in a row after the set period of time has elapsed after the shift motor (M2) is turned ON (start of moving to the shift position.) <When FS-527 is installed> When moving to the front (home) position: The tray 2 shift home sensor (PS25) is not turned ON even after the set period of time has elapsed after the tray 2 shift motor (M16) is turned ON. When moving to the rear (shift) position: The tray 2 shift home sensor (PS25) is not turned OFF even after the set period of time has elapsed after the tray 2 shift motor (M16) is turned ON. C1183 Elevate drive malfunction <When FS-527 is installed> During downward movement, the tray 2 upper limit sensor (PS24) is turned OFF and the tray 2 lower limit sensor (PS21) is turned ON. The elevate motor (M15) lock signal remains set to H for a set period of time while the elevate motor (M15) is turning. The tray2 upper position switch (SW2) is turned ON even after the set period of time has elapsed while the elevate motor (M15) is energized. The tray2 lower position switch (SW3) is turned ON even after the set period of time has elapsed while the elevate motor (M15) is energized. <When FS-529 is installed> When the exit tray is moving up: When the tray up/down motor (M2) starts rotating with the output of the tray lower limit sensor (PS6) being ON, PS6 is not turned OFF even after the set period of time has elapsed. The paper surface detect sensor/1 (PS2) or the paper surface detect sensor/2 (PS3) is not turned ON even after the set period of time has elapsed after the tray up/down motor (M2) starts rotating. When the exit tray is moving down: The tray lower limit sensor (PS6) is not turned ON even after the set period of time has elapsed after the tray up/down motor (M2) starts rotating.

Staple

Editado por: Hugo Luis Escalante

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19. TROUBLE CODE


Code Item

Field Service Ver. 1.0 Jul. 2009


Detection timing <When FS-527 is installed> The alignment plate home sensor (PS17) is turned neither ON nor OFF even after the set period of time has elapsed after the alignment plate motor (M13) is turned ON. <When FS-529 is installed> The alignment plate home sensor/R (PS9) is turned neither ON nor OFF even after the set period of time has elapsed after the alignment motor/R (M4) is turned ON. <When FS-529 is installed> The alignment plate home sensor/F (PS8) is turned neither ON nor OFF even after the set period of time has elapsed after the alignment motor/F (M3) is turned ON. <When FS-527 is installed> The leading edge stopper home sensor (PS20) is turned neither ON nor OFF even after the set period of time has elapsed after the leading edge stopper motor (M14) is turned ON. <When FS-529 is installed> The leading edge stopper home sensor (PS14) is not turned OFF after the set period of time has elapsed after the stapler motor (M8) is turned ON.
Trouble isoRank lation

C1190 Alignment plate motor drive malfunction

Alignment plate R drive malfunction

C1191 Alignment plate F drive malfunction

C1194 Leading edge stopper motor drive malfunction

Staple

C11A1 Tray 2 exit roller pressure/ <When FS-527 is installed> retraction malfunction The exit roller pressure sensor (PS12) is turned neither ON nor OFF even after the set period of time has elapsed after the exit roller retraction motor (M9) is turned ON. Exit roller pressure/ retraction malfunction

Editado por: Hugo Luis Escalante 


<When FS-529 is installed> The pick up roller position sensor (PS12) is turned neither ON nor OFF even after the set period of time has elapsed after the pick up roller position motor (M1) is turned ON. <When FS-527 is installed> The accommodation roller pressure sensor (PS13) is turned neither ON nor OFF even after the set period of time has elapsed after the accommodation roller retraction motor (M10) is turned ON. 

TROUBLESHOOTING

C11A2 Accommodation roller pressure/ retraction malfunction

C11A7 Tray 3 exit roller pressure/ <When JS-603 is installed> retraction malfunction The tray3 exit roller retraction sensor (PS35) is turned neither ON nor OFF even after the set period of time has elapsed after the tray3 exit roller retraction motor (M17) is turned ON.

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19. TROUBLE CODE


Trouble isoRank lation

C11B0 Stapler movement drive malfunction

<When FS-527 is installed> During home position search, neither the stapler home sensor/1 (PS18) nor the stapler home sensor/2 (PS19) is turned ON or OFF even after the set period of time has elapsed after the stapler movement motor (M11) is turned ON. <When FS-529 is installed> During the home position search, the stapler home sensor (PS11) is not turned ON or OFF even after the set period of time has elapsed after the stapler movement motor (M7) is turned ON. <When FS-527 is installed> The stapler home sensor is turned neither ON nor OFF even after the set period of time has elapsed after the stapler motor is turned ON. <When FS-529 is installed> During the initial operation, the stapler home sensor is not turned ON even after the set period of time has elapsed after the stapler movement motor (M7) is turned ON. The stapler home sensor is not turned ON after the set period of time has elapsed after the stapler motor (M8) is turned ON.

Staple

C11B2 Staple drive malfunction

Staple

C11B5 Saddle stapler drive malfunction

FS-527+SD-509 is Escalante Editado por:<Whencenter stapler home installed> turned Half-Fold/ Hugo Luis sensor is The Tri-Fold neither ON nor OFF even after the set period of time has elapsed after the center stapler motor is turned ON. Center Stapling 

C11C0 Punch motor drive malfunction

C11E0 Duplex path switching motor drive malfunction

<When FS-527 is installed> The duplex path switching sensor (PS3) is turned neither ON nor OFF even after the set period of time has elapsed after the duplex path switching motor (M2) is turned ON. <When JS-505 is installed> The route change home sensor (PS4) is not blocked after the set period of time has elapsed after the route change motor (M3) is turned ON (start of shifting to the lower tray route.) The route change home sensor (PS4) is not unblocked after the set period of time has elapsed after the route change motor (M3) is turned ON (start of shifting to the upper tray route.)

Finisher route change malfunction

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<When FS-527+PK-517 is installed> The punch home sensor/1 (PS100) is not turned ON even after the set period of time has elapsed while the punch motor/1 (M100) is energized.

19. TROUBLE CODE


Code Item

Field Service Ver. 1.0 Jul. 2009


Detection timing <When FS-527 is installed> The upper lower path switching sensor (PS26) is turned neither ON nor OFF even after the set period of time has elapsed after the upper lower path switching motor (M6) is turned ON. <When FS-527 is installed> The tray1 path switching home sensor (PS7) is turned neither ON nor OFF even after the set period of time has elapsed after the tray1 path switching motor (M8) is turned ON. <When FS-529 is installed> While the motor is rotating, the fan lock signal remains L for the set period of time.
Trouble isoRank lation

C11E1 Upper lower path switching motor drive malfunction

C11E2 Tray1 path switching motor drive malfunction

C1301 Fan motor drive malfunction

C1402 FS NVRAM memory error <When FS-529 is installed> When the main power switch is turned ON, malfunctioning of the non-volatile memory on the FS control board (FSCB) is detected. C2152 Transfer belt pressure welding alienation The transfer belt retraction sensor does not detect switch from retraction to pressure within a given period time after transfer belt retraction clutch has stared engagement. The transfer belt retraction sensor does not detect switch from pressure to retraction within a given period time after transfer belt retraction clutch has stared engagement. When electrostatic charge output is ON, electrostatic charge leak detection system continues to detect leaks for a predetermined period of time.

Editado por: Hugo Luis Escalante


C2164 PC charge malfunction  B 

C2253 Color PC motors failure to The motor lock signal remains HIGH for a turn predetermined continuous period of time while the motor is turning.

TROUBLESHOOTING

C2254 Color PC motors turning at abnormal timing C225D Color developing unit de-engagement failure

The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary. Engagement is not completed in a given period time after the color dev. unit engaged motor has started engagement operation. De-engagement is not completed in a given period time after the color dev. unit engaged motor has started de-engagement operation.

C2355 Transfer belt cleaner The motor lock signal remains HIGH for a cooling fan motors failure predetermined continuous period of time to turn while the motor is turning.

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19. TROUBLE CODE


Trouble isoRank lation

C2411 Developing unit (C) new article release C2412 Developing unit (M) new article release C2413 Developing unit (Y) new article release C2414 Developing unit (K) new article release C2551 Abnormally low toner density detected cyan TCR sensor

The status with the new unit is not cleared after the new developing unit is set.

   

B B B B B

When sampling data is determined in TC ratio calculation control, TCR sensor output is higher than a predetermined value for a predetermined number of times in a row even though there is toner in the sub hopper. TC ratio in the developing unit which is determined by toner replenishing amount control mechanism, is a predetermined value or more for a given number of times consecutively.

C2552 Abnormally high toner density detected cyan TCR sensor

C2553 Abnormally low toner When sampling data is determined in TC density detected magenta ratio calculation control, TCR sensor output TCR sensor is higher than a predetermined value for a predetermined number of times in a row even though there is toner in the sub hopper. C2554 Abnormally high toner TC ratio in the developing unit, which is density detected magenta determined by toner replenishing amount TCR sensor control mechanism, is a predetermined value or more for a given number of times consecutively. C2555 Abnormally low toner density detected yellow TCR sensor

Editado por: Hugo Luis Escalante


When sampling data is determined in TC ratio calculation control, TCR sensor output is higher than a predetermined value for a predetermined number of times in a row even though there is toner in the sub hopper. TC ratio in the developing unit, which is determined by toner replenishing amount control mechanism, is a predetermined value or more for a given number of times consecutively. When sampling data is determined in TC ratio calculation control, TCR sensor output is higher than a predetermined value for a predetermined number of times in a row even though there is toner in the sub hopper. TC ratio in the developing unit, which is determined by toner replenishing amount control mechanism, is a predetermined value or more for a given number of times consecutively. 

C2556 Abnormally high toner density detected yellow TCR sensor

C2557 Abnormally low toner density detected black TCR sensor

C2558 Abnormally high toner density detected black TCR sensor

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Code Item

Field Service Ver. 1.0 Jul. 2009


Detection timing TCR sensor automatic adjustment does not function properly, failing to adjust to an appropriate value.
Trouble isoRank lation

C2559 Cyan TCR sensor adjustment failure C255A Magenta TCR sensor adjustment failure C255B Yellow TCR sensor adjustment failure C255C Black TCR sensor adjustment failure

            

B B B B B B B B C B B B B B

Alarm signals for a TCR sensor are detected more than the predetermined numC2562 Magenta TCR sensor ber of times. failure This detection is used for detecting disconC2563 Yellow TCR sensor failure nection of TCR sensor connector. C2564 Black TCR sensor failure C2650 Main backup media access error C2A11 Drum unit/C new release failure C2A12 Drum unit/M new release failure C2A13 Drum unit/Y new release failure C2A14 Drum unit/K new release failure Contact the responsible people of KMBT before taking some countermeasures. The status with the new unit is not cleared after the new drum unit is set.

C2561 Cyan TCR sensor failure

C3101 Fusing roller separation failure

Editado por: Hugo Luis Escalante  With the fusing roller being retracted, the
pulse of the encoder sensor does not change even after the specified period of time has passed after the fusing pressure roller retraction motor started rotating. With the fusing roller being pressed, the encoder pulse sensor does not change even after the specified period of time has passed after the fusing pressure roller retraction motor started rotating. With the pressure roller being pressed, the fusing pressure roller home sensor did not turn ON (pressed) even after the fusing pressure roller retraction sensor counted up the specified number of pulse after the fusing pressure roller retraction motor started rotating. The motor lock signal remains HIGH for a predetermined continuous period of time while the motor remains stationary. The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary. 

TROUBLESHOOTING

C3201 Fusing motor failure to turn C3202 Fusing motor turning at abnormal timing

C3302 Fusing cooling fan motor/ The fan motor lock signal remains HIGH for 2,3 failure to turn a predetermined continuous period of time while the motor remains stationary.

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19. TROUBLE CODE


Trouble isoRank lation

C3421 Fusing heaters trouble (Heating side)

Detected temperature of the heating roller thermistor/C does not go up a given range of temperature even after a lapse of given period of time at warm up. Detected temperature of the heating roller thermistor/C does not reach to a given temperature even after a lapse of given period of time after warm up is completed. Detected temperature of the pressure roller thermistor does not go up a given range of temperature even after a lapse of given period of time at warm up. Detected temperature of the pressure roller thermistor does not reach to a given temperature even after a lapse of given period of time after warm up is completed. Detected temperature of the heating roller thermistor/C goes beyond a given temperature for a given period of time consecutively. Detected temperature of the heating roller thermistor/M goes beyond a given temperature for a given period of time consecutively. The hard protector signal error is detected for a given period of time consecutively.

C3423 Fusing heaters trouble (Pressurizing side)

C3721 Fusing abnormally high temperature detection (Center of the heating side)

C3722 Fusing abnormally high Detected temperature of the heating roller temperature detection thermistor/S goes beyond a given tempera(Edge of the heating side) ture for a given period of time consecutively. C3723 Fusing abnormally high temperature detection (Pressurizing side) C3821 Fusing abnormally low temperature detection (Heating side) Detected temperature of the pressure roller thermistor goes beyond a given temperature for a given period of time consecutively. Detected temperature of the heating roller thermistor/C goes below a given temperature for a given period of time consecutively after warm up is completed. Detected temperature of the heating roller thermistor/M goes below a given temperature for a given period of time consecutively after warm up is completed. Detected temperature of the pressure roller thermistor goes below a given temperature for a given period of time consecutively after warm up is completed.

Editado por: Hugo Luis Escalante

C3823 Fusing abnormally low temperature detection (Pressurizing side)

C3921 Fusing sensor wire breaks The maximum value and minimum value of detection detected temperature of the heating roller (Heating side) thermistor/C, M and S are compared after a lapse of given time from starting of warm up and the gap between the value of maximum and minimum of either thermistor is below or over a given temperature. The detected temperature gap between the heating roller thermistor /C and the heating roller thermistor/M surpasses a given temperature.

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19. TROUBLE CODE


Code Item

Field Service Ver. 1.0 Jul. 2009


Detection timing
Trouble isoRank lation

C3923 Fusing sensor wire breaks The maximum value and minimum value of detection detected temperature of the pressure roller (Pressurizing side) thermistor are compared after a lapse of given time from starting of warm up and the gap between the value of maximum and minimum is below or over a given temperature. The pressure heater lights up for a given period of time consecutively. C4101 Polygon motor rotation trouble The polygon motor fails to turn stably even after the lapse of a given period of time after activating the polygon motor. Motor lock signal detects HIGH for a given period time consecutively during the polygon motor is rotating. SOS signal is not detected even after the lapse of a given period of time after staring the laser output. SOS signal is not detected for a given period of time during printing or IDC sensor adjustment. The motor lock signal remains HIGH for a predetermined continuous period of time while the motor remains stationary.

C4501 Laser malfunction

C5102 Transport motors failure to turn

C5103 Transport motors The motor lock signal remains LOW for a turning at abnormal timing predetermined continuous period of time while the motor remains stationary. C5351 Power supply cooling fan motors failure to turn C5352 Undetectable C5353 Undetectable C5354 Exhaust fan motors failure to turn

Editado por: Hugo Luis Escalante


The fan lock signal remains HIGH for a predetermined continuous period of time while the motor remains stationary. 

TROUBLESHOOTING

The fan lock signal remains HIGH for a predetermined continuous period of time while the motor remains stationary. The fan lock signal remains HIGH for a predetermined continuous period of time while the motor remains stationary.

C5355 Cooling fan motor/3s failure to turn C5357 Undetectable C5501 AC signal abnormality

Signal is not detected for a given period of interval when AC frequency is measured with the power switch ON or when fusing heater is turned ON/OFF. Engine control malfunction is detected with port monitor control.

C5601 Engine control malfunction

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Code Item Detection timing

19. TROUBLE CODE


Trouble isoRank lation

C6102 Drive system home sensor malfunction

The scanner home sensor is unable to detect the scanner located at its home position. The scanner home sensor is unable to detect a scanner even when the scanner motor has been driven to move the scanner over the maximum travelling distance. The scanner home sensor detects the scanner when the scanner has moved the maximum travelling distance from the position, at which it blocks the scanner home sensor. The scanner home sensor detects the scanner at its home position during a period of time that begins with the time when a prescan command and a scan preparation command are executed and ends when a home return command is executed.

Scanner

C6103 Slider over running

Scanner

C6301 Undetectable C6704 Image input time out C6751 CCD clamp/gain adjustment failure Image data is not input from the CCD board (CCDB) to the MFP board (MFPB). The adjustment value is 0 or 255 during a CCD clamp adjustment. The peak value of the output data is 64 or less during a CCD gain adjustment. When starting the scanner, verification on reading and writing the predetermined value for image processing ASIC on CCD board was conducted, and verification failure was detected. When MFP detects that DSC board is not properly installed. When DSC bus check detects an error. Scanner Scanner C B

C6752 ASIC clock input error (front side)

C6753 ASIC clock input error (back side)

Editado por: Hugo Luis Escalante

 

C C

C6901 DSC board mount failure 1 C6902 DSC Bus check NG1-1 C6903 DSC Bus check NG1-2 C6911 Undetectable C6912 C6913 C6F01 Scanner sequence trouble 1

  

C C C

The original transport interval becomes shorter than the designed value due to an original transport control error in original reading in ADF.

Scanner

C6F02 Reserved C6F03 Reserved C6F04 Reserved C6F05 Reserved C6F06 Reserved C6F07 Reserved C6F08 Reserved C6F09 Reserved

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19. TROUBLE CODE


Code C6F0A Reserved C6FDC Reserved C8101 Before reading pressure welding alienation mechanism Item

Field Service Ver. 1.0 Jul. 2009


Detection timing
Trouble isoRank lation

During a pressure motion being performed, the read roller sensor (PS6) output does not change from H to L. During a retraction motion being performed, the read roller sensor (PS6) output does not change from L to H.

C8102 Turn around pressure During a pressure motion being performed, welding alienation trouble the reverse roller sensor (PS7) output does not change from H to L. During a retraction motion being performed, the reverse roller sensor (PS7) output does not change from L to H. C8103 Lift up mechanism trouble The lift up upper sensor (PS16) is not turned (Upward movement) ON after a lapse of a given time after the liftup motor (M7) moves up (is turned forward). C8105 Undetectable C8106 Lift up mechanism failure (Downward movement) C8107 Glass cleaning mechanism trouble The lift up lower sensor (PS15) is not turned ON after a lapse of a given time after the liftup motor (M7) goes down (is turned backward). The glass cleaning sensor (PS21) is not turned ON after the set period of time has elapsed after the glass cleaning motor (M9) is turned ON.

Editado por: Hugo Luis Escalante


The lock signal continues to detect H during a given time while the cooling fan (FM1) is spinning The lock signal continues to detect L during a given time while the cooling fan (FM1) is during halts. EEPROM does not access normally The output from the CCD sensor is a predetermined value or less during CCD sensor gain adjustment. The average output value of the CCD sensor with the scanner at its standby position is a predetermined value or more at the end of a scan job. The controller of the MFP board (MFPB) is faulty. A controller hardware error is detected in the network I/F. A controller start failure is detected in the controller interface.  B

C8302 Cooling fan trouble

C8401 EEPROM failure

 Scanner

C A

TROUBLESHOOTING

C9401 Exposure turning on the lamp trouble detection C9402 Exposure turning on the lamp abnormally detection CA051 Standard controller configuration failure CA052 Controller hardware error CA053 Controller start failure

Scanner

  

C C C

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Code Item Detection timing See the FK-502 Service Manual.

19. TROUBLE CODE


Trouble isoRank lation

CB001 FAX board error 1 CB002 FAX board error 2 CB003 FAX board error 3 CB051 FAX board mount failure line 1 CB052 FAX board mount failure line 2 CB110 FAX driver error: Instance generation error or observer registration error CB111 FAX driver error: Configuration space initialization NG CB112 FAX driver error: Semaphore acquisition, release error CB113 FAX driver error: Sequence error among main body tasks CB114 FAX driver error: Message queue control error CB115 FAX driver error: Main body - sequence error among FAX boards

     

C C C C C C

 

C C

CB116 FAX driver error: FAX board nonresponse (Nonresponse after initialization) CB117 FAX driver error: ACK waiting timeout error CB118 FAX driver error: Receiving undefined frame CB119 FAX driver error: DMA transfer error CB120 JC soft error CB122 Device error (GA LOCAL SRAM) CB123 Device error (DRAM) CB125 Device error (GA) CB126 Timeout error due to nonresponse from DC during suspension process CB127 Timeout error due to nonresponse from CC during suspension process CB128 Timeout error due to nonresponse from LINE during suspension process

Editado por: Hugo Luis Escalante


       

C C C C C C C C

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19. TROUBLE CODE


Code Item

Field Service Ver. 1.0 Jul. 2009


Detection timing
Trouble isoRank lation

CB129 Timeout error due to non- See the FK-502 Service Manual. response from file system/ file driver during suspension process CB130 MIF driver error: Driver soft error CB131 MIF driver error: Reception frame length error from main CB132 MIF driver error: Reception frame header error from main CB133 MIF driver error: 232C i/f sequence error CB134 MIF driver error: DPRAM i/f sequence error CB135 MIF driver error: DPRAM CTL/STL register error CB136 MIF driver error: AKC waiting timeout CB137 MIF driver error: DPRAM RESET reception CB140 MSG I/F Error with JC CB141 I/F error with main: I/F error with driver

 

C C

     

C C C C C C C C C C

 Editado por: Hugo Luis Escalante   

CB142 I/F error with main: Undefined command reception CB143 I/F error with main: Command frame length error CB144 I/F error with main: Command parameter length error

TROUBLESHOOTING

CB145 I/F error with main: Undefined parameter CB146 I/F error with main: Command/response sequence error CB150 Line control: External class instance acquisition error CB151 Line control: Job start error (Starting job parameter error/child job generation error) CB152 Line control: Doc access error (Report buf access error)

 

C C

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Code Item Detection timing

19. TROUBLE CODE


Trouble isoRank lation

CB153 Line control: Response See the FK-502 Service Manual. wait timeout from external task CB154 Line control: Internal que table control error (create/enque/deque) CB160 1 destination control: Instance generation error CB161 1 destination control: Timeout error CB162 1 destination control: Interface error CB163 1 destination control: Message que control error CB164 1 destination control: Semaphore acquisition release error CB165 1 destination control: Observer registration error CB166 1 destination control: Reception resource check error CB167 1 destination control: Deployment error of sending image information CB168 1 destination control: Serialization error of receiving image CB169 1 destination control: Access error to quick memory data CB170 Page control: Internal que table control error (create/enque/deque) CB171 Page control: Instance generation error CB172 Page control: Timeout error CB173 Page control: Interface error CB174 Page control: Semaphore acquisition release error CB175 Page control: Observer registration error CB176 Page control: Unable to check TTI domain CB177 Page control: Error return from TTI rasterizer

    

C C C C C

Editado por: Hugo Luis Escalante

      

C C C C C C C

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19. TROUBLE CODE


Code Item

Field Service Ver. 1.0 Jul. 2009


Detection timing See the FK-502 Service Manual.
Trouble isoRank lation

CB178 Page control: Receiving job generation error CB185 Page control: Receiving data size logic error (Receiving data are not multiples of dotline) CB186 Page control: Image buf acquisition (alloc) error CB187 Page control: Error return from compressor CB188 Page control: BandBuf control error (newInstance/get/free)

 

C C

  

C C C

CC001 Vendor connection failure It is detected that communications with the vendor are interrupted for a given period of time or more with Installed selected for the setting of vendor installation. CC151 ROM contents error upon A fault is detected in a sequence of ROM startup (MSC) contents check of the MSC (PRCB) during starting CC152 ROM contents error upon A fault is detected in a sequence of ROM startup (scanner) contents check of the IPB during starting. CC153 ROM contents error upon A fault is detected in a sequence of ROM startup (PRT) contents check of the mechanical control board (MFPB) during starting. CC155 Finisher ROM error

 

C C

Editado por: Hugo Luis Escalante


Data of flash ROM of the finishing options is determined to be faulty when the power is turned ON. Upgrade of the firmware has not been successful.     

CC156 ADF ROM error

C C C C

TROUBLESHOOTING

CC159 ROM contents error upon A fault is detected in a sequence of ROM startup (DSC1) contents check of the DSC board during starting. CC15A ROM contents error upon startup (DSC2) CC15B Flash ROM error (saddle) Data of flash ROM of the saddle is determined to be faulty when the power is turned ON. CC163 ROM contents error (PRT) The wrong model of firmware is detected in the engine during the initial connection to the engine is being checked. CC164 ROM contents error (MSC) CC165 ROM contents error (ADF) The wrong model of firmware is detected in the MFP board when the main power switch is turned ON. When the power is turned ON, DF control board or firmware error is detected.

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19. TROUBLE CODE


Trouble isoRank lation

CC170 Dynamic link error during starting (AP0) CC171 Dynamic link error during starting (AP1) CC172 Dynamic link error during starting (AP2) CC173 Dynamic link error during starting (AP3) CC174 Dynamic link error during starting (AP4) CC180 Dynamic link error during starting (LDR) CC181 Dynamic link error during starting (IBR) CC182 Dynamic link error during starting (IID) CC183 Dynamic link error during starting (IPF) CC184 Dynamic link error during starting (IMY) CC185 Dynamic link error during starting (SPF) CC186 Dynamic link error during starting (OAP) CC190 Outline font load error CD002 JOB RAM save error CD004 Hard disk access error (connection failure) CD00F Hard disk data transfer error CD010 Hard disk unformat CD011 Hard disk out of specifications mounted CD020 Hard disk verify error CD030 Hard disk management information reading error

A dynamic link error occurs in the program on the MFP board due to an insufficient memory space available, a ROM fault, or other reason when the main power switch is turned ON.

          

C C C C C C C C C C

C C C C C C C C C C C C C C C C

Editado por: Hugo Luis Escalante


An error occurred while loading the outline font.               The error in save of job data to the memory/ hard disk and its read error are detected. Unable to communicate between the hard disk and printer control board (PRCB). Data transfer from the hard disk is faulty. Unformatted hard disk is connected. A hard disk that falls outside the specifications is connected. The data abnormality is detected by the HDD verify check. The machine fails to read administrative information data saved in the hard disk.

CD041 HDD command execution The error occurred inside the hard disk. CD042 error Address Mark Not Found CD043 CD044 CD045 CD046

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19. TROUBLE CODE


Code Item

Field Service Ver. 1.0 Jul. 2009


Detection timing The error occurred inside the hard disk.
Trouble isoRank lation

CD047 HDD SCSI library error CD048 CD049 CD04A CD04B CD201 File memory mounting error CD202 Memory capacity discrepancy

    

C C C C C C C

The file memory is not mounted. The file has any abnormality. File memory capacity on the MFP board (MFPB) is not enough. File memory capacity necessary for duplex printing is not enough during duplex unit mounting. File memory capacity on the MFP board (MFPB) is not enough. Hardware related to the transfer of memory image of the MFP board (MFPB) fails to respond. Hardware related to the BTC compression function of the MFP board (MFPB) fails to respond. The DIMM for FAX is not mounted during the FAX board is mounting. The FAX board is not mounted when the FAX board mounting is set ON at Service Mode.

 

CD203 Memory capacity discrepancy 2 CD211 PCI-SDRAM DMA operation failure CD212 Compression/extraction timeout detection CD231 No FAX memory at FAX board mounting

 

C C

Editado por: Hugo Luis Escalante


CD241 Encryption ASIC error CD242 Encryption ASIC mounting error CD251 Undetectable Initialization error of the encrypted ASIC is detected during the machine is starting. The faulty of the installation of encrypted ASIC is detected during the machine is starting.   C C

TROUBLESHOOTING

CD252 No relay circuit boards for Relay circuit boards (VI-505) are not IC-412 mounting at mounted when the IC-412 is set to mount IC-412 mount setting setting at Service Mode. CD261 USB host board failure When a failure is detected in USB host board included in the local interface kit. Non-standard USB device is connected. While the i-Option is activated, the additional memory included in UK-203 is not installed. While the i-Option is activated, the additional memory included in UK-203 and the HDD are not installed. Abnormality is detected by the abnormal check of each NVRAM data. Multiple errors (Over 5) are detected by the abnormal check of each NVRAM data.

CD271 i-Option activated and additional memory not installed CD272 i-Option activated and additional memory and HDD not installed CD3## NVRAM data error CD370 NVRAM data multiple errors

 

 

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Code Item Detection timing

19. TROUBLE CODE


Trouble isoRank lation

CD401 NACK command incorrect When abnormality is found in the communication of controller. CD402 ACK command incorrect CD403 Checksum error CD404 Receiving packet incorrect CD405 Receiving packet analysis error CD406 ACK receiving timeout CD407 Retransmission timeout CDC## Trouble related to security Contact the responsible people of KMBT before taking some countermeasures. CE001 Abnormal message queue CE002 Message and method parameter failure CE003 Task error CE004 Event error CE005 Memory access error CE006 Header access error CE007 DIMM initialize error CEEE1 MFP board malfunction CEEE2 Scanner section malfunction MFP board (MFPB) is faulty. MFP board (MFPB) is faulty.

               

C C C C C C C  C C C C C C C C A A

A scanner part is faulty. Editado por: Hugo Luis Escalante Printer control board (PRCB) is faulty. 

CEEE3 Printer control board malfunction

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19. TROUBLE CODE

Field Service Ver. 1.0 Jul. 2009

The machine displays an abort code (CF###) on the control panel as it becomes unable to process tasks properly through its software control. When the system program is aborted, check the electrical component, unit, option, and connection relating to the specific type of the abort condition.
Code Item An exceptional instance occurred due to the unexpected parameter in the system F/W. Relevant electrical components, units, and options MFP board (MFPB) Rank C C C C C C C C Compression malfunctions An exceptional instance occurred due to the unexpected parameter in the system F/W. Image transfer error on IR input bus C C C

CF001 CT_singleList table abnormal CF004 CT_queue full abnormal CF011 Array link abnormal CF012 FAT link abnormal CF013 File size abnormal CF021 setDelayMessage Table OverFlow CF023 MsgQue OverFlow CF033 setDivTbl() limitation over CF112 Compress table OverFlow CF113 Compress table check CF211 setParameterBandColorPlane() Table OverFlow

CF300 IR Bus Check Timeout CF411 Parity error

Editado por: Hugo Luis Escalante


Communication error (between IR-systems)

C C C C C C C C C C C C C C C C

CF421 Overrun error CF431 Parity error + Overrun error CF441 Framing error CF451 Parity error + Framing error CF461 Overrun error + Framing error

TROUBLESHOOTING

CF471 Parity error + Overrun error + Framing error CF412 Parity error CF422 Overrun error CF432 Parity error + Overrun error CF442 Framing error CF452 Parity error + Framing error CF462 Overrun error + Framing error CF472 Parity error + Overrun error + Framing error CF510 Parity error

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19. TROUBLE CODE


Relevant electrical components, units, and options Communication error MFP board (MFPB) (IR detected)

Code CF520 Framing error

Item

Rank C C C C C C C

CF530 Parity error + Framing error CF540 Overrun error CF550 Parity error + Overrun error CF560 Overrun error + Framing error CF570 Parity error + Overrun error + Framing error CF580 Frame distortion of ADF CF600 Report receiving of print start that is out of sequence CF601 Report receiving of paper feeding that is out of sequence CF604 Outside IF/Command queue CF614 Output sequence queue

MFP board (MFPB)/ Engine

C C

MFP board (MFPB)

C C C C C

An exceptional instance occurred CF624 Panel LCD date queue due to the unexCF704 Common data Delete-waiting pected parameter in HDD accumulated job ID queue the system F/W. CF714 IRC/Command queue CF724 Engine/Command queue CF734 Panel/Command queue MFP board (MFPB)/ Engine

C C C C C C C C C C C C C C

MFP board (MFPB)/ Editado por: Hugo Luis Escalante Control Panel MFP board (MFPB)

CF744 File memory transfer start-waiting command queue CF754 File memory compression requesting command queue CF764 Panel instruction delete job queue CF774 Warning delete job queue CF784 Application instruction delete job queue CF794 Output page information for duplex back side queue CF7A4 Paper feed completion output pate information queue CF7B4 Exposure compaction output page information queue CF7C4 Pre-discharge completion output page information queue CF7D4 Touch panel coordinate data queue CF7E4 Direct key data queue CF7F4 Scan sequence queue CF802 SIO sending port...ENG

MFP board (MFPB)/ Engine

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19. TROUBLE CODE

Field Service Ver. 1.0 Jul. 2009


Relevant electrical components, units, and options MFP board (MFPB)

Code CF806 SIO sending port...IRC CF807 SIO sending port...ADF

Item

Rank C C

CF808 Unsupported option trouble CF809 CF812 SIO sending port...Fiery CF815 SIO sending port...PIC/PIC terminal CF8ED SIO sending port...EPNet CF902 SIO receiving port...ENG CF906 SIO receiving port...IRC CF907 SIO receiving port...ADF CF908 Unsupported option trouble CF909 CF912 SIO receiving port...Fiery CF915 SIO receiving port...PIC/PIC terminal CF9ED SIO receiving port...EPNet CFA01 getOneImgTransInfoFromTh() No applied thread An exceptional instance occurred due to the unexpected parameter in the system F/W. MFP board (MFPB)/External controller I/F board MFP board (MFPB) C C C C C C C C C Whole electrical components, units, and options MFP board (MFPB) C C C C C C C C C MFP board (MFPB)/ Engine MFP board (MFPB) MFP board (MFPB)/External controller I/F board MFP board (MFPB) C C C C C C

CFA03 setTransBandAndRepeatNum() error CFA06 getOneImgIndexNumFromTh() No applied thread CFA11 cancelTransExec() No applied thread CFA12 ImgTransInfo No space CFA13 Clear Buffer Sequence error

Editado por: Hugo Luis Escalante

TROUBLESHOOTING

CFA14 Thread software error CFA15 Global semaphore time out (ten seconds) CFA16 Thread software error (upper parameter error) CFA50 CFA51 CFB00 ASIC200 first sheet DMA00 CFB01 ASIC200 first sheet DMA01 CFB02 ASIC200 first sheet DMA02 CFB03 ASIC200 first sheet DMA03 IGC control error DB error IGC internal error

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19. TROUBLE CODE


Relevant electrical components, units, and options MFP board (MFPB)

Code

Item

Rank C C C C C C C C C C C C C C C C C C C C C C C C C C

CFB04 ASIC200 first sheet DMA04 CFB05 ASIC200 first sheet DMA05 CFB06 ASIC200 first sheet DMA06 CFB07 ASIC200 first sheet DMA07 CFB08 ASIC200 first sheet DMA08 CFB09 ASIC200 first sheet DMA09 CFB0A ASIC200 first sheet DMA10 CFB0B ASIC200 first sheet DMA11 CFB0C ASIC200 first sheet DMA12 CFB0D ASIC200 first sheet DMA13 CFB0E ASIC200 first sheet DMA14 CFB0F ASIC200 first sheet DMA15 CFB10 ASIC200 first sheet DMA16 CFB11 ASIC200 first sheet DMA17 CFB12 ASIC200 first sheet DMA18 CFB13 ASIC200 first sheet DMA19 CFB14 ASIC200 first sheet DMA20 CFB15 ASIC200 first sheet DMA21 CFB16 ASIC200 first sheet DMA22 CFB17 ASIC200 first sheet DMA23

Editado por: Hugo Luis Escalante CFB18 ASIC200 first sheet DMA24
CFB19 ASIC200 first sheet DMA25 CFB1A ASIC200 first sheet DMA26 CFB1B ASIC200 first sheet DMA27 CFB1C ASIC200 first sheet DMA28 CFB1D ASIC200 first sheet DMA29 CFB1E ASIC200 first sheet DMA30 CFB1F ASIC200 first sheet DMA31 CFB20 ASIC200 second sheet DMA00 CFB21 ASIC200 second sheet DMA01 CFB22 ASIC200 second sheet DMA02 CFB23 ASIC200 second sheet DMA03 CFB24 ASIC200 second sheet DMA04 CFB25 ASIC200 second sheet DMA05 CFB26 ASIC200 second sheet DMA06 CFB27 ASIC200 second sheet DMA07 CFB28 ASIC200 second sheet DMA08 CFB29 ASIC200 second sheet DMA09 CFB2A ASIC200 second sheet DMA10 CFB2B ASIC200 second sheet DMA11 CFB2C ASIC200 second sheet DMA12

C C C C C C C C C C C C C C

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19. TROUBLE CODE

Field Service Ver. 1.0 Jul. 2009


Relevant electrical components, units, and options MFP board (MFPB)

Code

Item

Rank C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C

CFB2D ASIC200 second sheet DMA13 CFB2E ASIC200 second sheet DMA14 CFB2F ASIC200 second sheet DMA15 CFB30 ASIC200 second sheet DMA16 CFB31 ASIC200 second sheet DMA17 CFB32 ASIC200 second sheet DMA18 CFB33 ASIC200 second sheet DMA19 CFB34 ASIC200 second sheet DMA20 CFB35 ASIC200 second sheet DMA21 CFB36 ASIC200 second sheet DMA22 CFB37 ASIC200 second sheet DMA23 CFB38 ASIC200 second sheet DMA24 CFB39 ASIC200 second sheet DMA25 CFB3A ASIC200 second sheet DMA26 CFB3B ASIC200 second sheet DMA27 CFB3C ASIC200 second sheet DMA28 CFB3D ASIC200 second sheet DMA29 CFB3E ASIC200 second sheet DMA30 CFB3F ASIC200 second sheet DMA31 CFB40 ASIC200 third sheet DMA00 CFB41

Editado por: Hugo Luis Escalante ASIC200 third sheet DMA01

CFB42 ASIC200 third sheet DMA02 CFB43 ASIC200 third sheet DMA03 CFB44 ASIC200 third sheet DMA04 CFB45 ASIC200 third sheet DMA05 CFB46 ASIC200 third sheet DMA06

TROUBLESHOOTING

CFB47 ASIC200 third sheet DMA07 CFB48 ASIC200 third sheet DMA08 CFB49 ASIC200 third sheet DMA09 CFB4A ASIC200 third sheet DMA10 CFB4B ASIC200 third sheet DMA11 CFB4C ASIC200 third sheet DMA12 CFB4D ASIC200 third sheet DMA13 CFB4E ASIC200 third sheet DMA14 CFB4F ASIC200 third sheet DMA15 CFB50 ASIC200 third sheet DMA16 CFB51 ASIC200 third sheet DMA17 CFB52 ASIC200 third sheet DMA18 CFB53 ASIC200 third sheet DMA19 CFB54 ASIC200 third sheet DMA20 CFB55 ASIC200 third sheet DMA21

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19. TROUBLE CODE


Relevant electrical components, units, and options MFP board (MFPB)

Code

Item

Rank C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C

CFB56 ASIC200 third sheet DMA22 CFB57 ASIC200 third sheet DMA23 CFB58 ASIC200 third sheet DMA24 CFB59 ASIC200 third sheet DMA25 CFB5A ASIC200 third sheet DMA26 CFB5B ASIC200 third sheet DMA27 CFB5C ASIC200 third sheet DMA28 CFB5D ASIC200 third sheet DMA29 CFB5E ASIC200 third sheet DMA30 CFB5F ASIC200 third sheet DMA31 CFB60 ASIC7 DMA A CFB71 ASIC200 second sheet interruption CFB72 ASIC200 third sheet interruption CFB80 ASIC200 first sheet common register setting CFB81 ASIC200 second sheet common register setting CFB82 ASIC200 third sheet common register setting CFBA0 ASIC200 first sheet BTC compression/extension unit CFBA1 ASIC200 second sheet BTC compression/extension unit CFBA2 ASIC200 third sheet BTC compression/extension unit

Editado por: Hugo Luis Escalante CFC00 ASIC200 first sheet DMA00 error interruption
CFC01 ASIC200 first sheet DMA01 error interruption CFC02 ASIC200 first sheet DMA02 error interruption CFC03 ASIC200 first sheet DMA03 error interruption CFC04 ASIC200 first sheet DMA04 error interruption CFC05 ASIC200 first sheet DMA05 error interruption CFC06 ASIC200 first sheet DMA06 error interruption CFC07 ASIC200 first sheet DMA07 error interruption CFC08 ASIC200 first sheet DMA08 error interruption CFC09 ASIC200 first sheet DMA09 error interruption

CFC0A ASIC200 first sheet DMA10 error interruption CFC0B ASIC200 first sheet DMA11 error interruption CFC0C ASIC200 first sheet DMA12 error interruption CFC0D ASIC200 first sheet DMA13 error interruption CFC0E ASIC200 first sheet DMA14 error interruption CFC0F ASIC200 first sheet DMA15 error interruption CFC10 ASIC200 first sheet DMA16 error interruption CFC11 ASIC200 first sheet DMA17 error interruption CFC12 ASIC200 first sheet DMA18 error interruption CFC13 ASIC200 first sheet DMA19 error interruption CFC14 ASIC200 first sheet DMA20 error interruption

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19. TROUBLE CODE

Field Service Ver. 1.0 Jul. 2009


Relevant electrical components, units, and options MFP board (MFPB)

Code

Item

Rank C C C C C C C C C C C C C C C C C C C C C C C C C C C C C

CFC15 ASIC200 first sheet DMA21 error interruption CFC16 ASIC200 first sheet DMA22 error interruption CFC17 ASIC200 first sheet DMA23 error interruption CFC18 ASIC200 first sheet DMA24 error interruption CFC19 ASIC200 first sheet DMA25 error interruption CFC1A ASIC200 first sheet DMA26 error interruption CFC1B ASIC200 first sheet DMA27 error interruption CFC1C ASIC200 first sheet DMA28 error interruption CFC1D ASIC200 first sheet DMA29 error interruption CFC1E ASIC200 first sheet DMA30 error interruption CFC1F ASIC200 first sheet DMA31 error interruption CFC20 ASIC200 watchdog timer error interruption CFC21 ASIC200 first sheet image output interface 1 had underrun CFC22 ASIC200 first sheet image input interface had overflow CFC23 ASIC200 first sheet LCD output interface had underrun CFC24 ASIC200 first sheet JBIG core detected unknown marker

CFC25 ASIC200 first sheet JBIG core detected SC count overflow

Editado por: Hugo Luis Escalante

CFC26 ASIC200 first sheet SDC slave illegal access error occurred CFC27 ASIC200 first sheet memory master access had Completer Abort CFC28 ASIC200 first sheet memory master access had Unsupported Request

TROUBLESHOOTING

CFC29 ASIC200 first sheet memory master access had Completion Timeout CFC2A ASIC200 first sheet memory master access had Poisoned TLP CFC2B ASIC200 first sheet memory target access had Unsupported Request CFC2C ASIC200 first sheet memory target access had Poisoned TLP CFC2D ASIC200 first sheet config target access had Unsupported Request CFC2E ASIC200 first sheet config target access had Poisoned TLP CFC30 ASIC200 second sheet DMA00 error interruption CFC31 ASIC200 second sheet DMA01 error interruption CFC32 ASIC200 second sheet DMA02 error interruption

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19. TROUBLE CODE


Relevant electrical components, units, and options MFP board (MFPB)

Code

Item

Rank C C C C C C C C C C C C C C C C C C C C C C C C C C

CFC33 ASIC200 second sheet DMA03 error interruption CFC34 ASIC200 second sheet DMA04 error interruption CFC35 ASIC200 second sheet DMA05 error interruption CFC36 ASIC200 second sheet DMA06 error interruption CFC37 ASIC200 second sheet DMA07 error interruption CFC38 ASIC200 second sheet DMA08 error interruption CFC39 ASIC200 second sheet DMA09 error interruption CFC3A ASIC200 second sheet DMA10 error interruption CFC3B ASIC200 second sheet DMA11 error interruption CFC3C ASIC200 second sheet DMA12 error interruption CFC3D ASIC200 second sheet DMA13 error interruption CFC3E ASIC200 second sheet DMA14 error interruption CFC3F ASIC200 second sheet DMA15 error interruption CFC40 ASIC200 second sheet DMA16 error interruption CFC41 ASIC200 second sheet DMA17 error interruption CFC42 ASIC200 second sheet DMA18 error interruption CFC43 ASIC200 second sheet DMA19 error interruption CFC44 ASIC200 second sheet DMA20 error interruption CFC45 ASIC200 second sheet DMA21 error interruption CFC46 ASIC200 second sheet DMA22 error interruption

Editado por: Hugo Luis Escalante CFC47 ASIC200 second sheet DMA23 error interruption
CFC48 ASIC200 second sheet DMA24 error interruption CFC49 ASIC200 second sheet DMA25 error interruption CFC4A ASIC200 second sheet DMA26 error interruption CFC4B ASIC200 second sheet DMA27 error interruption CFC4C ASIC200 second sheet DMA28 error interruption CFC4D ASIC200 second sheet DMA29 error interruption CFC4E ASIC200 second sheet DMA30 error interruption CFC4F ASIC200 second sheet DMA31 error interruption CFC50 ASIC200 second sheet watchdog time error interruption CFC51 ASIC200 second sheet image output interface 1 had underrun CFC52 ASIC200 second sheet image input interface had overflow CFC53 ASIC200 second sheet LCD output interface had underrun CFC54 ASIC200 second sheet JBIG core detected unknown marker CFC55 ASIC200 second sheet JBIG core detected SC counter overflow

C C C C C C C C

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19. TROUBLE CODE

Field Service Ver. 1.0 Jul. 2009


Relevant electrical components, units, and options MFP board (MFPB)

Code

Item

Rank C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C

CFC56 ASIC200 second sheet SDC slave had illegal access error CFC57 ASIC200 second sheet memory master access had Completer Abort CFC58 ASIC200 second sheet memory master access had Unsupported Request CFC59 ASIC200 second sheet memory master access had Completion Timeout CFC5A ASIC200 second sheet memory master access had Poisoned TLP CFC5B ASIC200 second sheet memory target access had Unsupported Request CFC5C ASIC200 second sheet memory target access had Poisoned TLP occurred CFC5D ASIC200 second sheet config target access had Unsupported Request CFC5E ASIC200 second sheet config target access had Poisoned TLP CFC60 ASIC200 third sheet DMA00 error interruption CFC61 ASIC200 third sheet DMA01 error interruption CFC62 ASIC200 third sheet DMA02 error interruption CFC63 ASIC200 third sheet DMA03 error interruption CFC64

Editado por: Hugo Luis Escalante ASIC200 third sheet DMA04 error interruption

CFC65 ASIC200 third sheet DMA05 error interruption CFC66 ASIC200 third sheet DMA06 error interruption CFC67 ASIC200 third sheet DMA07 error interruption CFC68 ASIC200 third sheet DMA08 error interruption CFC69 ASIC200 third sheet DMA09 error interruption CFC6A ASIC200 third sheet DMA10 error interruption

TROUBLESHOOTING

CFC6B ASIC200 third sheet DMA11 error interruption CFC6C ASIC200 third sheet DMA12 error interruption CFC6D ASIC200 third sheet DMA13 error interruption CFC6E ASIC200 third sheet DMA14 error interruption CFC6F ASIC200 third sheet DMA15 error interruption CFC70 ASIC200 third sheet DMA16 error interruption CFC71 ASIC200 third sheet DMA17 error interruption CFC72 ASIC200 third sheet DMA18 error interruption CFC73 ASIC200 third sheet DMA19 error interruption CFC74 ASIC200 third sheet DMA20 error interruption CFC75 ASIC200 third sheet DMA21 error interruption CFC76 ASIC200 third sheet DMA22 error interruption CFC77 ASIC200 third sheet DMA23 error interruption CFC78 ASIC200 third sheet DMA24 error interruption

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19. TROUBLE CODE


Relevant electrical components, units, and options MFP board (MFPB)

Code

Item

Rank C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C

CFC79 ASIC200 third sheet DMA25 error interruption CFC7A ASIC200 third sheet DMA26 error interruption CFC7B ASIC200 third sheet DMA27 error interruption CFC7C ASIC200 third sheet DMA28 error interruption CFC7D ASIC200 third sheet DMA29 error interruption CFC7E ASIC200 third sheet DMA30 error interruption CFC7F ASIC200 third sheet DMA31 error interruption CFC80 ASIC200 third sheet watchdog timer error interruption CFC81 ASIC200 third sheet image output interface 1 had underrun CFC82 ASIC200 third sheet image input interface had overflow CFC83 ASIC200 third sheet LCD output interface had underrun CFC84 ASIC200 third sheet JBIG core detected unknown marker CFC85 ASIC200 third sheet JBIG core had SC count overflow CFC86 ASIC200 third sheet SDC slave had illegal access error CFC87 ASIC200 third sheet memory master access had Completer Abort CFC88 ASIC200 third sheet memory master access had Unsupported Request

Editado por: Hugo Luis Escalante

CFC89 ASIC200 third sheet memory master access had Completion Timeout CFC8A ASIC200 third sheet memory master access had Poisoned TLP CFC8B ASIC200 third sheet memory target access had Unsupported Request CFC8C ASIC200 third sheet memory target access had Poisoned TLP CFC8D ASIC200 third sheet config target access had Unsupported Request CFC8E ASIC200 third sheet config target access had Poisoned TLP CFCC4 CPS2007 slave read data parity error occurred CFCD0 PIC2007 PCI slave illegal access error occurred CFCD1 PIC2007 address parity error occurred CFCD2 PIC2007 slave write data parity error occurred CFCD3 PIC2007 slave read data parity error occurred CFCE0 ASIC22 watchdog timer error occurred CFCE1 ASIC22 local bus error occurred CFCE2 ASIC22 another type of error occurred

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19. TROUBLE CODE

Field Service Ver. 1.0 Jul. 2009


Relevant electrical components, units, and options MFP board (MFPB)

Code

Item

Rank C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C

CFD00 ASIC200 first sheet DMA00 time out CFD01 ASIC200 first sheet DMA01 time out CFD02 ASIC200 first sheet DMA02 time out CFD03 ASIC200 first sheet DMA03 time out CFD04 ASIC200 first sheet DMA04 time out CFD05 ASIC200 first sheet DMA05 time out CFD06 ASIC200 first sheet DMA06 time out CFD07 ASIC200 first sheet DMA07 time out CFD08 ASIC200 first sheet DMA08 time out CFD09 ASIC200 first sheet DMA09 time out CFD0A ASIC200 first sheet DMA10 time out CFD10 ASIC200 first sheet DMA16 time out CFD11 ASIC200 first sheet DMA17 time out CFD12 ASIC200 first sheet DMA18 time out CFD13 ASIC200 first sheet DMA19 time out CFD14 ASIC200 first sheet DMA20 time out CFD15 ASIC200 first sheet DMA21 time out CFD16 ASIC200 first sheet DMA22 time out CFD17 ASIC200 first sheet DMA23 time out CFD18 ASIC200 first sheet DMA24 time out CFD19

Editado por: Hugo Luis Escalante ASIC200 first sheet DMA25 time out

CFD1A ASIC200 first sheet DMA26 time out CFD1B ASIC200 first sheet DMA27 time out CFD1C ASIC200 first sheet DMA28 time out CFD1D ASIC200 first sheet DMA29 time out CFD1E ASIC200 first sheet DMA30 time out

TROUBLESHOOTING

CFD1F ASIC200 first sheet DMA31 time out CFD20 ASIC200 second sheet DMA00 time out CFD21 ASIC200 second sheet DMA01 time out CFD22 ASIC200 second sheet DMA02 time out CFD23 ASIC200 second sheet DMA03 time out CFD24 ASIC200 second sheet DMA04 time out CFD25 ASIC200 second sheet DMA05 time out CFD26 ASIC200 second sheet DMA06 time out CFD27 ASIC200 second sheet DMA07 time out CFD28 ASIC200 second sheet DMA08 time out CFD29 ASIC200 second sheet DMA09 time out CFD2A ASIC200 second sheet DMA10 time out CFD2B ASIC200 second sheet DMA11 time out CFD2C ASIC200 second sheet DMA12 time out CFD2D ASIC200 second sheet DMA13 time out

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19. TROUBLE CODE


Relevant electrical components, units, and options MFP board (MFPB)

Code

Item

Rank C C C C C C C C C C C C C C C C C C C C C C C C C C

CFD2E ASIC200 second sheet DMA14 time out CFD2F ASIC200 second sheet DMA15 time out CFD30 ASIC200 second sheet DMA16 time out CFD31 ASIC200 second sheet DMA17 time out CFD32 ASIC200 second sheet DMA18 time out CFD33 ASIC200 second sheet DMA19 time out CFD34 ASIC200 second sheet DMA20 time out CFD35 ASIC200 second sheet DMA21 time out CFD36 ASIC200 second sheet DMA22 time out CFD37 ASIC200 second sheet DMA23 time out CFD38 ASIC200 second sheet DMA24 time out CFD39 ASIC200 second sheet DMA25 time out CFD3A ASIC200 second sheet DMA26 time out CFD3B ASIC200 second sheet DMA27 time out CFD3C ASIC200 second sheet DMA28 time out CFD3D ASIC200 second sheet DMA29 time out CFD3E ASIC200 second sheet DMA30 time out CFD3F ASIC200 second sheet DMA31 time out CFD40 ASIC200 third sheet DMA00 time out CFD41 ASIC200 third sheet DMA01 time out

Editado por: Hugo Luis Escalante CFD42 ASIC200 third sheet DMA02 time out
CFD43 ASIC200 third sheet DMA03 time out CFD44 ASIC200 third sheet DMA04 time out CFD45 ASIC200 third sheet DMA05 time out CFD46 ASIC200 third sheet DMA06 time out CFD47 ASIC200 third sheet DMA07 time out CFD48 ASIC200 third sheet DMA08 time out CFD49 ASIC200 third sheet DMA09 time out CFD4A ASIC200 third sheet DMA10 time out CFD4B ASIC200 third sheet DMA11 time out CFD4C ASIC200 third sheet DMA12 time out CFD4D ASIC200 third sheet DMA13 time out CFD4E ASIC200 third sheet DMA14 time out CFD4F ASIC200 third sheet DMA15 time out CFD50 ASIC200 third sheet DMA16 time out CFD51 ASIC200 third sheet DMA17 time out CFD52 ASIC200 third sheet DMA18 time out CFD53 ASIC200 third sheet DMA19 time out CFD54 ASIC200 third sheet DMA20 time out CFD55 ASIC200 third sheet DMA21 time out CFD56 ASIC200 third sheet DMA22 time out

C C C C C C C C C C C C C C

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19. TROUBLE CODE

Field Service Ver. 1.0 Jul. 2009


Relevant electrical components, units, and options MFP board (MFPB)

Code

Item

Rank C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C

CFD57 ASIC200 third sheet DMA23 time out CFD58 ASIC200 third sheet DMA24 time out CFD59 ASIC200 third sheet DMA25 time out CFD5A ASIC200 third sheet DMA26 time out CFD5B ASIC200 third sheet DMA27 time out CFD5C ASIC200 third sheet DMA28 time out CFD5D ASIC200 third sheet DMA29 time out CFD5E ASIC200 third sheet DMA30 time out CFD5F ASIC200 third sheet DMA31 time out CFDA0 ASIC7 DMA_A time out CFDA1 ASIC7 DMA_C time out CFDA2 ASIC7 DMA_D time out CFE00 ASIC200 first sheet DMA00 time out CFE01 ASIC200 first sheet DMA01 time out CFE02 ASIC200 first sheet DMA02 time out CFE03 ASIC200 first sheet DMA03 time out CFE04 ASIC200 first sheet DMA04 time out CFE05 ASIC200 first sheet DMA05 time out CFE06 ASIC200 first sheet DMA06 time out CFE07 ASIC200 first sheet DMA07 time out CFE08

Editado por: Hugo Luis Escalante ASIC200 first sheet DMA08 time out

CFE09 ASIC200 first sheet DMA09 time out CFE0A ASIC200 first sheet DMA10 time out CFE0B ASIC200 first sheet DMA11 time out CFE0C ASIC200 first sheet DMA12 time out CFE0D ASIC200 first sheet DMA13 time out

TROUBLESHOOTING

CFE0E ASIC200 first sheet DMA14 time out CFE0F ASIC200 first sheet DMA15 time out CFE10 ASIC200 first sheet DMA16 time out CFE11 ASIC200 first sheet DMA17 time out CFE12 ASIC200 first sheet DMA18 time out CFE13 ASIC200 first sheet DMA19 time out CFE14 ASIC200 first sheet DMA20 time out CFE15 ASIC200 first sheet DMA21 time out CFE16 ASIC200 first sheet DMA22 time out CFE17 ASIC200 first sheet DMA23 time out CFE18 ASIC200 first sheet DMA24 time out CFE19 ASIC200 first sheet DMA25 time out CFE1A ASIC200 first sheet DMA26 time out CFE1B ASIC200 first sheet DMA27 time out CFE1C ASIC200 first sheet DMA28 time out

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19. TROUBLE CODE


Relevant electrical components, units, and options MFP board (MFPB)

Code

Item

Rank C C C C C C C C C C C C C C C C C C C C C C C C C C

CFE1D ASIC200 first sheet DMA29 time out CFE1E ASIC200 first sheet DMA30 time out CFE1F ASIC200 first sheet DMA31 time out CFE20 ASIC200 second sheet DMA00 time out CFE21 ASIC200 second sheet DMA01 time out CFE22 ASIC200 second sheet DMA02 time out CFE23 ASIC200 second sheet DMA03 time out CFE24 ASIC200 second sheet DMA04 time out CFE25 ASIC200 second sheet DMA05 time out CFE26 ASIC200 second sheet DMA06 time out CFE27 ASIC200 second sheet DMA07 time out CFE28 ASIC200 second sheet DMA08 time out CFE29 ASIC200 second sheet DMA09 time out CFE2A ASIC200 second sheet DMA10 time out CFE2B ASIC200 second sheet DMA11 time out CFE2C ASIC200 second sheet DMA12 time out CFE2D ASIC200 second sheet DMA13 time out CFE2E ASIC200 second sheet DMA14 time out CFE2F ASIC200 second sheet DMA15 time out

Editado por: Hugo Luis Escalante CFE31 ASIC200 second sheet DMA17 time out
CFE30 ASIC200 second sheet DMA16 time out CFE32 ASIC200 second sheet DMA18 time out CFE33 ASIC200 second sheet DMA19 time out CFE34 ASIC200 second sheet DMA20 time out CFE35 ASIC200 second sheet DMA21 time out CFE36 ASIC200 second sheet DMA22 time out CFE37 ASIC200 second sheet DMA23 time out CFE38 ASIC200 second sheet DMA24 time out CFE39 ASIC200 second sheet DMA25 time out

C C C C C C C C C C C C C C

CFE3A ASIC200 second sheet DMA26 time out CFE3B ASIC200 second sheet DMA27 time out CFE3C ASIC200 second sheet DMA28 time out CFE3D ASIC200 second sheet DMA29 time out CFE3E ASIC200 second sheet DMA30 time out CFE3F ASIC200 second sheet DMA31 time out CFE40 ASIC200 third sheet DMA00 time out CFE41 ASIC200 third sheet DMA01 time out CFE42 ASIC200 third sheet DMA02 time out CFE43 ASIC200 third sheet DMA03 time out CFE44 ASIC200 third sheet DMA04 time out CFE45 ASIC200 third sheet DMA05 time out

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19. TROUBLE CODE

Field Service Ver. 1.0 Jul. 2009


Relevant electrical components, units, and options MFP board (MFPB)

Code

Item

Rank C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C

CFE46 ASIC200 third sheet DMA06 time out CFE47 ASIC200 third sheet DMA07 time out CFE48 ASIC200 third sheet DMA08 time out CFE49 ASIC200 third sheet DMA09 time out CFE4A ASIC200 third sheet DMA10 time out CFE4B ASIC200 third sheet DMA11 time out CFE4C ASIC200 third sheet DMA12 time out CFE4D ASIC200 third sheet DMA13 time out CFE4E ASIC200 third sheet DMA14 time out CFE4F ASIC200 third sheet DMA15 time out CFE50 ASIC200 third sheet DMA16 time out CFE51 ASIC200 third sheet DMA17 time out CFE52 ASIC200 third sheet DMA18 time out CFE53 ASIC200 third sheet DMA19 time out CFE54 ASIC200 third sheet DMA20 time out CFE55 ASIC200 third sheet DMA21 time out CFE56 ASIC200 third sheet DMA22 time out CFE57 ASIC200 third sheet DMA23 time out

Editado por: Hugo Luis Escalante CFE5A ASIC200 third sheet DMA26 time out
CFE59 ASIC200 third sheet DMA25 time out CFE5B ASIC200 third sheet DMA27 time out CFE5C ASIC200 third sheet DMA28 time out CFE5D ASIC200 third sheet DMA29 time out CFE5E ASIC200 third sheet DMA30 time out CFE5F ASIC200 third sheet DMA31 time out

CFE58 ASIC200 third sheet DMA24 time out

TROUBLESHOOTING

CFF00 ASIC200 first sheet DMA00 time out CFF01 ASIC200 first sheet DMA01 time out CFF02 ASIC200 first sheet DMA02 time out CFF03 ASIC200 first sheet DMA03 time out CFF04 ASIC200 first sheet DMA04 time out CFF05 ASIC200 first sheet DMA05 time out CFF06 ASIC200 first sheet DMA06 time out CFF07 ASIC200 first sheet DMA07 time out CFF08 ASIC200 first sheet DMA08 time out CFF09 ASIC200 first sheet DMA09 time out CFF0A ASIC200 first sheet DMA10 time out CFF0B ASIC200 first sheet DMA11 time out CFF0C ASIC200 first sheet DMA12 time out CFF0D ASIC200 first sheet DMA13 time out CFF0E ASIC200 first sheet DMA14 time out

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19. TROUBLE CODE


Relevant electrical components, units, and options MFP board (MFPB)

Code

Item

Rank C C C C C C C C C C C C C C C C C C C C C C C C C C

CFF0F ASIC200 first sheet DMA15 time out CFF10 ASIC200 first sheet DMA16 time out CFF11 ASIC200 first sheet DMA17 time out CFF12 ASIC200 first sheet DMA18 time out CFF13 ASIC200 first sheet DMA19 time out CFF14 ASIC200 first sheet DMA20 time out CFF15 ASIC200 first sheet DMA21 time out CFF16 ASIC200 first sheet DMA22 time out CFF17 ASIC200 first sheet DMA23 time out CFF18 ASIC200 first sheet DMA24 time out CFF19 ASIC200 first sheet DMA25 time out CFF1A ASIC200 first sheet DMA26 time out CFF1B ASIC200 first sheet DMA27 time out CFF1C ASIC200 first sheet DMA28 time out CFF1D ASIC200 first sheet DMA29 time out CFF1E ASIC200 first sheet DMA30 time out CFF1F ASIC200 first sheet DMA31 time out CFF20 ASIC200 second sheet DMA00 time out CFF21 ASIC200 second sheet DMA01 time out CFF22 ASIC200 second sheet DMA02 time out

Editado por: Hugo Luis Escalante CFF23 ASIC200 second sheet DMA03 time out
CFF24 ASIC200 second sheet DMA04 time out CFF25 ASIC200 second sheet DMA05 time out CFF26 ASIC200 second sheet DMA06 time out CFF27 ASIC200 second sheet DMA07 time out CFF28 ASIC200 second sheet DMA08 time out CFF29 ASIC200 second sheet DMA09 time out CFF2A ASIC200 second sheet DMA10 time out CFF2B ASIC200 second sheet DMA11 time out CFF2C ASIC200 second sheet DMA12 time out CFF2D ASIC200 second sheet DMA13 time out CFF2E ASIC200 second sheet DMA14 time out CFF2F ASIC200 second sheet DMA15 time out CFF30 ASIC200 second sheet DMA16 time out CFF31 ASIC200 second sheet DMA17 time out CFF32 ASIC200 second sheet DMA18 time out CFF33 ASIC200 second sheet DMA19 time out CFF34 ASIC200 second sheet DMA20 time out CFF35 ASIC200 second sheet DMA21 time out CFF36 ASIC200 second sheet DMA22 time out CFF37 ASIC200 second sheet DMA23 time out

C C C C C C C C C C C C C C

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19. TROUBLE CODE

Field Service Ver. 1.0 Jul. 2009


Relevant electrical components, units, and options MFP board (MFPB)

Code

Item

Rank C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C

CFF38 ASIC200 second sheet DMA24 time out CFF39 ASIC200 second sheet DMA25 time out CFF3A ASIC200 second sheet DMA26 time out CFF3B ASIC200 second sheet DMA27 time out CFF3C ASIC200 second sheet DMA28 time out CFF3D ASIC200 second sheet DMA29 time out CFF3E ASIC200 second sheet DMA30 time out CFF3F ASIC200 second sheet DMA31 time out CFF40 ASIC200 third sheet DMA00 time out CFF41 ASIC200 third sheet DMA01 time out CFF42 ASIC200 third sheet DMA02 time out CFF43 ASIC200 third sheet DMA03 time out CFF44 ASIC200 third sheet DMA04 time out CFF45 ASIC200 third sheet DMA05 time out CFF46 ASIC200 third sheet DMA06 time out CFF47 ASIC200 third sheet DMA07 time out CFF48 ASIC200 third sheet DMA08 time out CFF49 ASIC200 third sheet DMA09 time out

Editado por: Hugo Luis Escalante CFF4C ASIC200 third sheet DMA12 time out
CFF4B ASIC200 third sheet DMA11 time out CFF4D ASIC200 third sheet DMA13 time out CFF4E ASIC200 third sheet DMA14 time out CFF4F ASIC200 third sheet DMA15 time out CFF50 ASIC200 third sheet DMA16 time out CFF51 ASIC200 third sheet DMA17 time out

CFF4A ASIC200 third sheet DMA10 time out

TROUBLESHOOTING

CFF52 ASIC200 third sheet DMA18 time out CFF53 ASIC200 third sheet DMA19 time out CFF54 ASIC200 third sheet DMA20 time out CFF55 ASIC200 third sheet DMA21 time out CFF56 ASIC200 third sheet DMA22 time out CFF57 ASIC200 third sheet DMA23 time out CFF58 ASIC200 third sheet DMA24 time out CFF59 ASIC200 third sheet DMA25 time out CFF5A ASIC200 third sheet DMA26 time out CFF5B ASIC200 third sheet DMA27 time out CFF5C ASIC200 third sheet DMA28 time out CFF5D ASIC200 third sheet DMA29 time out CFF5E ASIC200 third sheet DMA30 time out

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19. TROUBLE CODE

19.5 Solution
19.5.1 C0001: LCT communication error
Relevant electrical parts PC control board (PCCB) WIRING DIAGRAM Step Action Control signal Location (Electrical components)

Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. PCCB replacement

19.5.2

C0202: Tray 1 feeder up/down abnormality


Relevant parts

Paper feed tray 1 lift-up motor (M12) Paper feed tray 1 upper limit sensor (PS25)

Printer control board (PRCB)

WIRING DIAGRAM Step 1 Action Check the connector between M12-PRCB CN18 for proper connection and correct as necessary. Check the connector of M12 for proper drive coupling and correct as necessary. Check the connector between PS25-relay CN106-PRCB CN21 for proper connection and correct as necessary. PS25 I/O check, sensor check M12 operation check Change M12 PRCB ICP7 conduction check Change PRCB Control signal Location (Electrical component)

Editado por: Hugo Luis Escalante

2 3

4 5 6 7 8

PRCB CN21-3 (ON) PRCB CN18-7 (REM)

C-20 C-20

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TROUBLESHOOTING

19. TROUBLE CODE 19.5.3 C0204: Tray 2 feeder up/down abnormality


Relevant parts Paper feed tray 2 lift-up motor (M13) Paper feed tray 2 upper limit sensor (PS22)

Field Service Ver. 1.0 Jul. 2009

Printer control board (PRCB)

WIRING DIAGRAM Step 1 Action Check the connector between M13-PRCB CN18 for proper connection and correct as necessary. Check the connector of M13 for proper drive coupling and correct as necessary. Check the connector between PS22-relay CN113-PRCB CN22 for proper connection and correct as necessary. PS22 I/O check, sensor check M13 operation check Change M13 PRCB ICP7 conduction check Change PRCB Control signal Location (Electrical component)

2 3

4 5 6 7 8

PRCB CN22-3 (ON) PRCB CN18-9 (REM)

C-24 C-20

Editado por: Hugo Luis Escalante

TROUBLESHOOTING

606

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 19.5.4 19.5.5 C0206: Tray3 lift-up failure C0208: Tray4 lift-up failure
Relevant parts Tray3 lift-up motor (M124) Tray4 lift-up motor (M125) Tray3 upper limit sensor (PS114) Tray4 upper limit sensor (PS123) PC Control board (PCCB) MFP board (MFPB)

19. TROUBLE CODE

WIRING DIAGRAM Step 1 Action Check the connector between M124-PCCB CN4 for proper connection and correct as necessary. Check the connector between M125-PCCB CN8 for proper connection and correct as necessary. Check the connector between PS114PCCB CN6 for proper connection and correct as necessary. Check the connector between PS123PCCB CN10 for proper connection and correct as necessary. Check the connector of each motor for proper drive coupling, and correct as necessary. PS114 I/O check, sensor check PS123 I/O check, sensor check M124 operation check M125 operation check Change PRCB Change MFPB Control signal Location (Electrical component)

Editado por: Hugo Luis Escalante


PCCB CN6-3 (ON) PCCB CN10-3 (ON) PCCB CN4-4 (ON) PCCB CN8-12 (ON)

6 7 8 9 10 11

PC-207 B-1 PC-207 G-4 PC-207 B-4 PC-207 G-1

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Service Manual

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TROUBLESHOOTING

19. TROUBLE CODE 19.5.6 C0209: LCT elevator motor failure


Relevant parts Elevator motor (M5) Elevator motor pulse sensor (PS10)

Field Service Ver. 1.0 Jul. 2009

Relay board (REYB) PC control board (PCCB) WIRING DIAGRAM

Step 1

Action Check the connector between M5-REYB CN2 for proper connection and correct as necessary. Check the connector between PS10-REYB CN2 for proper connection and correct as necessary. Check the connector of each motor for proper drive coupling, and correct as necessary. PS10 I/O check, sensor check M5 operation check Change REYB Change PCCB

Control signal

Location (Electrical component)

REYB CN2<A>-5 (ON) REYB CN2<B>-6 to 7

PC-408 K-5 PC-408 K-6

4 5 6 7

19.5.7

C0210: LCT lift failure

Relevant parts Editado por: Hugo Luis run sensor (PS7) Escalante Lift-up upper limit sensor (PS4) Lower limit over Lift-up lower limit sensor (PS13) Elevator motor pulse sensor (PS10) PC control board (PCCB)

WIRING DIAGRAM Step 1 Action Check the connector between PS4-PCCB CN5 for proper connection and correct as necessary. Check the connector between PS13-PCCB CN2 for proper connection and correct as necessary. Check the connector between PS10-PCCB CN2 for proper connection and correct as necessary. Check the connector between PS7-PCCB CN2 for proper connection and correct as necessary. PS4 I/O check, sensor check PS13 I/O check, sensor check PS10 I/O check, sensor check PS7 I/O check, sensor check Change PCCB Control signal Location (Electrical component)

TROUBLESHOOTING

PCCB CN5-12 (ON) REYB CN2<A>-9 (ON) REYB CN2<A>-5 (ON) REYB CN2<A>-2 (ON)

PC-408 G-8 PC-408 K-3 to 4 PC-408 K-5 PC-408 K-6

5 6 7 8 9

608

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 19.5.8 C0211: Manual feed up/down abnormality
Relevant parts Transport motor (M1) Manual pick-up solenoid (SD1) Manual lift-up position sensor (PS26)

19. TROUBLE CODE

Printer control board (PRCB)

WIRING DIAGRAM Step 1 Action Check the connector between M1-PRCB CN14 for proper connection and correct as necessary. Check the connector of M1 for proper drive coupling and correct as necessary. Check the connector between PS26-relay CN93-PRCB CN19 for proper connection and correct as necessary. Check the connector between SD1-relay CN99-relay CN93-PRCB CN19 for proper connection and correct as necessary. PS26 I/O check, sensor check SD1 operation check M1 operation check Change M1 Control signal Location (Electrical component)

2 3

5 6 7 8 9 10

PRCB CN19-20 (ON) PRCB CN19-17 (ON) PRCB CN14-2 (REM) PRCB CN14-5 (LOCK)

C-10 C-10 C-2 to 5

Editado por: Hugo Luis Escalante PRCB ICP5 conduction check Change PRCB

19.5.9

C0212: LCT lock release failure


Relevant parts

Tray lock solenoid (SD1)

PC control board (PCCB) WIRING DIAGRAM

Step 1

Action Check the connector between SD1-PCCB CN7 for proper connection and correct as necessary. SD1 operation check Change PCCB

Control signal

Location (Electrical component) PC-408 G-10

PCCB CN7-4 (ON)

2 3

Y111230-2

Service Manual

609

TROUBLESHOOTING

19. TROUBLE CODE 19.5.10 C0213: LCT shift gate operation failure
Relevant parts Division board position sensor (PS14) Division board position motor (M3)

Field Service Ver. 1.0 Jul. 2009

PC control board (PCCB)

WIRING DIAGRAM Step 1 Action Check the connector between PS14-PCCB CN2<B> for proper connection and correct as necessary. Check the connector between M3-PCCB CN2<B> for proper connection and correct as necessary. Check the connector of each motor for proper drive coupling, and correct as necessary. PS14 I/O check, sensor check M3 operation check Change PCCB Control signal Location (Electrical component)

REYB CN2<B>-1 (ON) REYB CN2<B>-2 to 3

PC-408 K-7 PC-408 K-7

4 5 6

19.5.11

C0214: LCT shift failure


PC Luis (PCCB) Editado por: Hugocontrol board Escalante Relevant parts

Shift motor pulse sensor (PS8) Shifter stop position sensor (PS11) Shifter home position sensor (PS12)

WIRING DIAGRAM Step 1 Action Check the connector between PS8-PCCB CN2<A> for proper connection and correct as necessary. Check the connector between PS11-PCCB CN2<A> for proper connection and correct as necessary. Check the connector between PS12-PCCB CN2<A>for proper connection and correct as necessary. PS8 I/O check, sensor check PS11 I/O check, sensor check PS12 I/O check, sensor check Change PCCB Control signal Location (Electrical component)

TROUBLESHOOTING

REYB CN2<A>-3 (ON) REYB CN2<A>-7 (ON) REYB CN2<A>-8 (ON)

PC-408 K-6 PC-408 K-4 PC-408 K-4

4 5 6 7

610

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 19.5.12 C0215: LCT shift motor failure
Relevant parts Shift motor (M4) Shift motor pulse sensor (PS8) PC control board (PCCB)

19. TROUBLE CODE

WIRING DIAGRAM Step 1 Action Check the connector between M4-PCCB CN2<B> for proper connection and correct as necessary. Check the connector between PS8-PCCB CN2<A> for proper connection and correct as necessary. Check the connector of each motor for proper drive coupling, and correct as necessary. PS8 I/O check, sensor check M4 operation check Change PCCB Control signal Location (Electrical component)

REYB CN2<A>-3 (ON) REYB CN2<B>-4 to 5 (ON)

PC-408 K-6 PC-408 K-7

4 5 6

19.5.13

C1004: FNS communication error


Relevant parts

FS control board (FSCB)

Editado por: Hugo Luis Escalante


WIRING DIAGRAM Action Control signal Location (Electrical component)

Step

Disconnect and then connect the power cord. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. Rewrite the firmware. JSCB F1 conduction check JSCB F2 conduction check Change FSCB

2 3 4 5

Y111230-2

Service Manual

611

TROUBLESHOOTING

19. TROUBLE CODE 19.5.14 C1081: SD communication error


Relevant parts SD drive board (SDDB) FS control board (FSCB)

Field Service Ver. 1.0 Jul. 2009

WIRING DIAGRAM Step Action Disconnect and then connect the power cord. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. Rewrite the firmware. Change SDDB Change FSCB Control signal Location (Electrical component)

2 3 4

19.5.15

C1113: Center-staple lead edge stopper motor malfunction


Relevant parts

Leading edge stopper motor (M20) Leading edge stopper home sensor (PS45)

SD drive board (SDDB) FS control board (FSCB) WIRING DIAGRAM

Step

Check the connector between M20-SDDB PJ8 for proper connection and correct as necessary.

Editado por: Hugo Luis Escalante


Control signal

Action

Location (Electrical component)

Check the connector between PS45-SDDB PJ10 for proper connection and correct as necessary. Check the connector of M20 for proper drive coupling, and correct as necessary. PS45 I/O check, sensor check M20 operation check Change M20 Change SDDB Change FSCB SDDB PJ10-3 (ON) SDDB PJ8-1 to 4 SD-509 G-6 SD-509 B-5

TROUBLESHOOTING

4 5 6 7 8

612

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 19.5.16

19. TROUBLE CODE

C1114: Center-staple front adjust drive motor malfunction


Relevant parts

Center staple alignment motor/F (M24) Center staple alignment home sensor/F (PS42)

SD drive board (SDDB) FS control board (FSCB) WIRING DIAGRAM

Step

Action Check the connector between M24-SDDB PJ7 for proper connection and correct as necessary. Check the connector between PS42-SDDB PJ9 for proper connection and correct as necessary. Check the connector of M24 for proper drive coupling, and correct as necessary. PS42 I/O check, sensor check M24 operation check Change M24 Change SDDB Change FSCB

Control signal

Location (Electrical component)

3 4 5 6 7 8

SDDB PJ9-6 (ON) SDDB PJ7-1 to 4

SD-509 G-2 SD-509 G-3

19.5.17

C1115: Center-staple knife drive motor malfunction

Editado por: Hugo parts Escalante Relevant Luis


Center fold plate motor (M26) Center fold plate home sensor (PS47) SD drive board (SDDB) FS control board (FSCB) WIRING DIAGRAM Step Action Check the connector between M26-SDDB PJ2 for proper connection and correct as necessary. Check the connector between PS47-SDDB PJ10 for proper connection and correct as necessary. Check the connector of M26 for proper drive coupling, and correct as necessary. PS47 I/O check, sensor check M26 operation check Change M26 Change SDDB Change FSCB Control signal Location (Electrical component)

3 4 5 6 7 8

SDDB PJ10-6 (ON) SDDB PJ2-1 (CW) SDDB PJ2-3 (CCW)

SD-509 G-6 SD-509 B-4

Y111230-2

Service Manual

613

TROUBLESHOOTING

19. TROUBLE CODE 19.5.18

Field Service Ver. 1.0 Jul. 2009

C1116: Center-staple transfer motor malfunction


Relevant parts

Center fold roller motor (M25)

SD drive board (SDDB) FS control board (FSCB) WIRING DIAGRAM

Step

Action Check the connector between M25-SDDB PJ4 for proper connection and correct as necessary. Check the connector of M25 for proper drive coupling, and correct as necessary. M25 operation check Change M25 Change SDDB Change FSCB

Control signal

Location (Electrical component)

2 3 4 5 6

SDDB PJ4-1 to 11

SD-509 B-3

19.5.19

C1150: Center-staple rear adjust drive motor malfunction


Relevant parts

Center staple alignment motor/R (M23) Center staple alignment home sensor/R (PS41)

SD drive board (SDDB) FS control board (FSCB)

Step

Editado por: Hugo LuisWIRING DIAGRAM Escalante


Action Control signal Check the connector between M23-SDDB PJ7 for proper connection and correct as necessary. Check the connector between PS41-SDDB PJ9 for proper connection and correct as necessary. Check the connector of M23 for proper drive coupling, and correct as necessary. PS41 I/O check, sensor check M23 operation check Change M23 Change SDDB Change FSCB

Location (Electrical component)

TROUBLESHOOTING

3 4 5 6 7 8

SDDB PJ9-3 (ON) SDDB PJ7-5 to 8

SD-509 G-2 SD-509 G-2

614

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 19.5.20

19. TROUBLE CODE

C1156: Center-staple paddle roller motor malfunction (trailing edge)


Relevant parts

Upper paddle motor (M21) Paper detection sensor/1 (PS43) Paper detection sensor/2 (PS44)

SD drive board (SDDB) FS control board (FSCB)

WIRING DIAGRAM Step Action Check the connector between M21-SDDB PJ5 for proper connection and correct as necessary. Check the connector between PS43-SDDB PJ9 for proper connection and correct as necessary. Check the connector between PS44-SDDB PJ13 for proper connection and correct as necessary. Check the connector of M21 for proper drive coupling, and correct as necessary. PS43 I/O check, sensor check PS44 I/O check, sensor check M21 operation check Change M21 Control signal Location (Electrical component)

4 5 6 7 8 9 10

SDDB PJ9-8 (ON) SDDB PJ13-2 (ON) SDDB PJ5-6 to 10

SD-509 G-1 SD-509 G-3 SD-509 B-3

Change SDDB Change FSCB

Editado por: Hugo Luis Escalante

Y111230-2

Service Manual

615

TROUBLESHOOTING

19. TROUBLE CODE 19.5.21

Field Service Ver. 1.0 Jul. 2009

C1181: Malfunctioning of belt up/down movement


Relevant parts

Conveyance motor/1 (M5) Belt retract solenoid (SD5) Belt position sensor (PS13)

FS control board (FSCB)

WIRING DIAGRAM Step Action Check the connector between M5-FSCB CN17 for proper connection and correct as necessary. Check the connector between SD5-FSCB CN19 for proper connection and correct as necessary. Check the connector between PS13-FSCB CN7 for proper connection and correct as necessary. Check the connector of M5 for proper drive coupling, and correct as necessary. PS13 I/O check, sensor check M5 operation check Change M5 SD5 operation check Change SD5 Control signal Location (Electrical component)

4 5 6 7 8 9 10

FSCB CN7-12 (ON) FSCB CN17-3 to 6 FSCB CN19-5 (ON)

FS-529 B-5 to 6 FS-529 G-6 FS-529 G-4

Change FSCB

Editado por: Hugo LuisEscalante

TROUBLESHOOTING

616

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 19.5.22 C1182: Shift motor drive malfunction

19. TROUBLE CODE

(1) When JS-505 is installed


Relevant parts Shift motor (M2) Shift home sensor (PS6) JS control board (JSCB)

WIRING DIAGRAM Step Action Check the connector between M2-JSCB PJ4 for proper connection and correct as necessary. Check the connector between PS6-JSCB PJ7 for proper connection and correct as necessary. Check the connector of M2 for proper drive coupling, and correct as necessary. PS6 I/O check, sensor check M2 operation check Change M2 JSCB F6 conduction check Change JSCB Control signal Location (Electrical component)

3 4 5 6 7 8

JSCB PJ7-18 (ON) JSCB PJ4-1 to 4

JS-505 F-3 JS-505 F-6

(2) When FS-527 is installed

Editado por: Hugo parts Escalante Relevant Luis


FS control board (FSCB) WIRING DIAGRAM

Tray2 shift motor (M16) Tray2 shift home sensor (PS25)

Step

Action Check the connector between M16-FSCB PJ5 for proper connection and correct as necessary. Check the connector between PS25-FSCB PJ21 for proper connection and correct as necessary. Check the connector of M16 for proper drive coupling, and correct as necessary. PS25 I/O check, sensor check M16 operation check Change M16 Change FSCB

Control signal

Location (Electrical component)

3 4 5 6 7

FSCB PJ21-6 (ON) FSCB PJ5-5 (REM)

FS-527 J-3 FS-527 B to C-9

Y111230-2

Service Manual

617

TROUBLESHOOTING

19. TROUBLE CODE 19.5.23 C1183: Elevate drive malfunction

Field Service Ver. 1.0 Jul. 2009

(1) When FS-527 is installed


Relevant parts Elevate motor (M15) Tray1 lower position sensor (PS21) Tray1 upper position sensor (PS24) Tray1 upper position switch (SW2) Tray1 lower position switch (SW3) FS control board (FSCB)

WIRING DIAGRAM Step Action Check the connector between M15-FSCB PJ4 for proper connection and correct as necessary. Check the connector between PS21-FSCB PJ21 for proper connection and correct as necessary. Check the connector between PS24-FSCB PJ16 for proper connection and correct as necessary. Check the connector between SW2-FSCB PJ3 for proper connection and correct as necessary. Check the connector between SW3-FSCB PJ3 for proper connection and correct as necessary. Check the connector of M15 for proper drive coupling, and correct as necessary. PS21 I/O check, sensor check PS24 I/O check, sensor check SW2 I/O check, sensor check SW3 I/O check, sensor check M15 operation check Change M15 Change FSCB Control signal Location (Electrical component)

Editado por: Hugo Luis Escalante


FSCB PJ21-3 (ON) FSCB PJ16-9 (ON) FSCB PJ3-2 (ON) FSCB PJ3-2 (ON) FSCB PJ4-1 to 11 FS-527 J-3 FS-527 J-4 FS-527 B to C-10 FS-527 B to C-10 FS-527 B to C-4

6 7 8 9 10

TROUBLESHOOTING

11 12 13

618

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 (2) When FS-529 is installed
Relevant parts Tray up/down motor (M2) Tray lower limit sensor (PS6) Paper surface detect sensor/1 (PS2) Paper surface detect sensor/2 (PS3) FS control board (FSCB)

19. TROUBLE CODE

WIRING DIAGRAM Step Action Check the connector between M2-FSCB CN12 for proper connection and correct as necessary. Check the connector between PS6-FSCB CN5 for proper connection and correct as necessary. Check the connector between PS2-FSCB CN4 for proper connection and correct as necessary. Check the connector between PS3-FSCB CN4 for proper connection and correct as necessary. Check the connector of M2 for proper drive coupling, and correct as necessary. PS6 I/O check, sensor check PS2 I/O check, sensor check Control signal Location (Electrical component)

5 6 7 8 9 10 11

FSCB CN5-9 (ON)

FS-529 B-2

FSCB CN4-3 (ON) FS-529 Editado por: Hugo Luis Escalante B-3 PS3 I/O check, sensor check FSCB CN4-6 (ON) FS-529 B-2 M2 operation check Change M2 Change FSCB FSCB CN12-1 to 2 FS-529 G-2

Y111230-2

Service Manual

619

TROUBLESHOOTING

19. TROUBLE CODE 19.5.24

Field Service Ver. 1.0 Jul. 2009

C1190: Alignment plate motor drive malfunction / Alignment plate R drive malfunction

(1) When FS-527 is installed


Relevant parts Alignment plate motor (M13) Alignment plate home sensor (PS17) FS control board (FSCB)

WIRING DIAGRAM Step Action Check the connector between M13-FSCB PJ8 for proper connection and correct as necessary. Check the connector between PS17-FSCB PJ17 for proper connection and correct as necessary. Check the connector of M13 for proper drive coupling, and correct as necessary. PS17 I/O check, sensor check M13 operation check Change M13 Change FSCB Control signal Location (Electrical component)

3 4 5 6 7

FSCB PJ17-3 (ON) FSCB PJ8-1 to 4

FS-527 B to C-8 FS-527 B to C-7

(2) When FS-529 is installed

Editado por: Hugo Luis Escalante Relevant parts


FS control board (FSCB) WIRING DIAGRAM

Alignment motor/R (M4) Alignment plate home sensor/R (PS9)

Step

Action Check the connector between M4-FSCB CN14 for proper connection and correct as necessary. Check the connector between PS9-FSCB CN6 for proper connection and correct as necessary. Check the connector of M4 for proper drive coupling, and correct as necessary. PS9 I/O check, sensor check M4 operation check Change M4 Change FSCB

Control signal

Location (Electrical component)

TROUBLESHOOTING

3 4 5 6 7

FSCB CN6-9 (ON) FSCB CN14-5 to 8

FS-529 B-1 FS-529 G-3

620

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 19.5.25 C1191: Alignment plate F drive malfunction

19. TROUBLE CODE

(1) When FS-529 is installed


Relevant parts Alignment motor/F (M3) Alignment plate home sensor/F (PS8) FS control board (FSCB)

WIRING DIAGRAM Step Action Check the connector between M3-FSCB CN14 for proper connection and correct as necessary. Check the connector between PS8-FSCB CN6 for proper connection and correct as necessary. Check the connector of M3 for proper drive coupling, and correct as necessary. PS8 I/O check, sensor check M3 operation check Change M3 Change FSCB Control signal Location (Electrical component)

3 4 5 6 7

FSCB CN6-6 (ON) FSCB CN14-1 to 4

FS-529 B-1 FS-529 G-2

19.5.26

C1194: Leading edge stopper motor drive malfunction

(1) When FS-527 is installed

Editado por: Hugo parts Escalante Luis Relevant


FS control board (FSCB) WIRING DIAGRAM

Leading edge stopper motor (M14) Leading edge stopper home sensor (PS20)

Step

Action Check the connector between M14-FSCB PJ8 for proper connection and correct as necessary. Check the connector between PS20-FSCB PJ17 for proper connection and correct as necessary. Check the connector of M14 for proper drive coupling, and correct as necessary. PS20 I/O check, sensor check M14 operation check Change M14 Change FSCB

Control signal

Location (Electrical component)

3 4 5 6 7

FSCB PJ17-6 (ON) FSCB PJ8-9 to 12

FS-527 B to C-8 FS-527 B to C-6

Y111230-2

Service Manual

621

TROUBLESHOOTING

19. TROUBLE CODE (2) When FS-529 is installed


Relevant parts Stapler motor (M8) Leading edge stopper home sensor (PS14)

Field Service Ver. 1.0 Jul. 2009

FS control board (FSCB)

WIRING DIAGRAM Step Action Check the connector between M8-FSCB CN20 for proper connection and correct as necessary. Check the connector between PS14-FSCB CN8 for proper connection and correct as necessary. Check the connector of M8 for proper drive coupling, and correct as necessary. PS14 I/O check, sensor check M8 operation check Change stapler unit Change FSCB Control signal Location (Electrical component)

3 4 5 6 7

FSCB CN8-3 (ON)

FS-529 B-6

19.5.27

C11A1: Tray 2 exit roller pressure/ retraction malfunction / Exit roller pressure/ retraction malfunction

(1) When FS-527 is installed

Editado por: Hugo Luis Escalante Relevant parts


FS control board (FSCB) WIRING DIAGRAM

Exit roller retraction motor (M9) Exit roller pressure sensor (PS12)

Step

Action Check the connector between M9-FSCB PJ9 for proper connection and correct as necessary. Check the connector between PS12-FSCB PJ16 for proper connection and correct as necessary. Check the connector of M9 for proper drive coupling, and correct as necessary. PS12 I/O check, sensor check M9 operation check Change M9 Change FSCB

Control signal

Location (Electrical component)

TROUBLESHOOTING

3 4 5 6 7

FSCB PJ16-12 (ON) FSCB PJ9-5 (REM)

FS-527 J-4 FS-527 J-1

622

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 (2) When FS-529 is installed
Relevant parts Pick up roller position motor (M1) Pick up roller position sensor (PS12) FS control board (FSCB)

19. TROUBLE CODE

WIRING DIAGRAM Step Action Check the connector between M9-FSCB CN11 for proper connection and correct as necessary. Check the connector between PS12-FSCB CN7 for proper connection and correct as necessary. Check the connector of M1 for proper drive coupling, and correct as necessary. PS12 I/O check, sensor check M1 operation check Change M1 Change FSCB Control signal Location (Electrical component)

3 4 5 6 7

FSCB CN7-9 (ON) FSCB CN11-3 to 6

FS-529 B-5 FS-529 G-1

19.5.28

C11A2: Accommodation roller pressure/ retraction malfunction


Relevant parts

Accommodation roller retraction motor (M10) Accommodation roller pressure sensor (PS13)

Editado por: HugoFS control board (FSCB) Luis Escalante


WIRING DIAGRAM Action Control signal Location (Electrical component)

Step

Check the connector between M10-FSCB PJ9 for proper connection and correct as necessary. Check the connector between PS13-FSCB PJ16 for proper connection and correct as necessary. Check the connector of M10 for proper drive coupling, and correct as necessary. PS13 I/O check, sensor check M10 operation check Change M10 Change FSCB

3 4 5 6 7

FSCB PJ16-15 (ON) FSCB PJ9-8 (REM)

FS-527 J-3 FS-527 J-1

Y111230-2

Service Manual

623

TROUBLESHOOTING

19. TROUBLE CODE 19.5.29

Field Service Ver. 1.0 Jul. 2009

C11A7: Tray 3 exit roller pressure/ retraction malfunction


Relevant parts

Tray3 exit roller retraction motor (M17) Tray3 exit roller retraction sensor (PS35)

FS control board (FSCB)

WIRING DIAGRAM Step Action Check the connector between M17-FSCB PJ30 for proper connection and correct as necessary. Check the connector between PS35-FSCB PJ12 for proper connection and correct as necessary. Check the connector of M17 for proper drive coupling, and correct as necessary. PS35 I/O check, sensor check M17 operation check Change M17 Change FSCB Control signal Location (Electrical component)

3 4 5 6 7

FSCB PJ12-6 (ON) FSCB PJ30-2 (REM)

FS-527 (JS-603) L-10 FS-527 (JS-603) L-9

19.5.30

C11B0: Stapler movement drive malfunction

(1) When FS-527 is installed

Editado por: Hugo Luis Escalante


Relevant parts FS control board (FSCB) Stapler movement motor (M11) WIRING DIAGRAM

Stapler home sensor/1 (PS18) Stapler home sensor/2 (PS19)

Step

Action Check the connector between M1-FSCB PJ8 for proper connection and correct as necessary. Check the connector between PS18-FSCB PJ17 for proper connection and correct as necessary. Check the connector between PS19-FSCB PJ17 for proper connection and correct as necessary. Check the connector of M11 for proper drive coupling, and correct as necessary. PS18 I/O check, sensor check PS19 I/O check, sensor check M11 operation check Change M11 Change FSCB

Control signal

Location (Electrical component)

TROUBLESHOOTING

4 5 6 7 8 9

FSCB PJ17-12 (ON) FSCB PJ17-15 (ON) FSCB PJ8-5 to 8

FS-527 B to C-7 FS-527 B to C-7 FS-527 B to C-6

624

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 (2) When FS-529 is installed
Relevant parts Stapler movement motor (M7) Stapler home sensor (PS11) FS control board (FSCB)

19. TROUBLE CODE

WIRING DIAGRAM Step Action Check the connector between M7-FSCB CN18 for proper connection and correct as necessary. Check the connector between PS11-FSCB CN7 for proper connection and correct as necessary. Check the connector of M7 for proper drive coupling, and correct as necessary. PS11 I/O check, sensor check M7 operation check Change M7 Change FSCB Control signal Location (Electrical component)

3 4 5 6 7

FSCB CN7-6 (ON) FSCB CN18-1 to 4

FS-529 B-5 FS-529 G-5

19.5.31

C11B2: Staple drive malfunction


Relevant parts

Stapler unit

Editado por: HugoFS control board (FSCB) Luis Escalante


WIRING DIAGRAM Action Control signal Location (Electrical component)

Step

1 2 3

Check the motor and sensor connectors for proper connection, and correct as necessary. Change stapler unit Change FSCB

Y111230-2

Service Manual

625

TROUBLESHOOTING

19. TROUBLE CODE 19.5.32 C11B5: Saddle stapler drive malfunction


Relevant parts Saddle stapler unit

Field Service Ver. 1.0 Jul. 2009

SD drive board (SDDB) FS control board (FSCB) WIRING DIAGRAM

Step

Action Check the motor and sensor connectors for proper connection, and correct as necessary. Change saddle stapler unit Change SDDB Change FSCB

Control signal

Location (Electrical component)

1 2 3 4

19.5.33

C11C0: Punch motor drive malfunction


Relevant parts

Punch motor/1 (M100) Punch home sensor/1 (PS100)

FS control board (FSCB)

WIRING DIAGRAM Step Action Check the connector between M100-FSCB PJ19 for proper connection and correct as necessary.

Editado por: Hugo LuisEscalante


Control signal

Location (Electrical component)

Check the connector between PS100FSCB PJ19 for proper connection and correct as necessary. Check the connector of M100 for proper drive coupling, and correct as necessary. PS100 I/O check, sensor check M100 operation check Change M100 Change FSCB

FSCB PJ19-8 (ON) FSCB PJ19-1 (CW) FSCB PJ19-3 (CCW)

FS-527 (PK-517) J-9 FS-527 (PK-517) J-8

TROUBLESHOOTING

4 5 6 7

626

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 19.5.34

19. TROUBLE CODE

C11E0: Duplex path switching motor drive malfunction / Finisher route change malfunction

(1) When FS-527 is installed


Relevant parts Duplex path switching motor (M2) Duplex path switching sensor (PS3) FS control board (FSCB)

WIRING DIAGRAM Step Action Check the connector between M2-FSCB PJ29 for proper connection and correct as necessary. Check the connector between PS3-FSCB PJ11 for proper connection and correct as necessary. Check the connector of M2 for proper drive coupling, and correct as necessary. PS3 I/O check, sensor check M2 operation check Change M2 Change FSCB Control signal Location (Electrical component)

3 4 5 6 7

FSCB PJ11-6 (ON) FSCB PJ29-1 to 3

FS-527 I-11 FS-527 I-12

(2) When JS-505 is installed

Editado por: Hugo parts Escalante Relevant Luis


JS control board (JSCB) WIRING DIAGRAM Action

Route change motor (M3) Route change home sensor (PS4)

Step

Control signal

Location (Electrical component)

Check the connector between PS4-JSCB PJ7 for proper connection and correct as necessary. Check the connector of M3 for proper drive coupling, and correct as necessary. PS4 I/O check, sensor check M3 operation check Change M3 Change FSCB

3 4 5 6 7

JSCB PJ7-15 (ON) JSCB PJ6-1 to 2

JS-505 F-4 JS-505 F-6

Y111230-2

Service Manual

627

TROUBLESHOOTING

Check the connector between M3-JSCB PJ6 for proper connection and correct as necessary.

19. TROUBLE CODE 19.5.35

Field Service Ver. 1.0 Jul. 2009

C11E1: Upper lower path switching motor drive malfunction


Relevant parts

Upper lower path switching motor (M6) Upper lower path switching sensor (PS26)

FS control board (FSCB)

WIRING DIAGRAM Step Action Check the connector between M6-FSCB PJ9 for proper connection and correct as necessary. Check the connector between PS26-FSCB PJ21 for proper connection and correct as necessary. Check the connector of M6 for proper drive coupling, and correct as necessary. PS26 I/O check, sensor check M6 operation check Change M6 Change FSCB Control signal Location (Electrical component)

3 4 5 6 7

FSCB PJ21-9 (ON) FSCB PJ9-1 (REM)

FS-527 J-2 FS-527 J-2

19.5.36

C11E2: Tray1 path switching motor drive malfunction

Tray1 path switching motor (M8) Tray1 path switching home sensor (PS7)

Editado por: Hugocontrol board Escalante FS Luis (FSCB)


Relevant parts WIRING DIAGRAM Action Control signal Location (Electrical component)

Step

TROUBLESHOOTING

Check the connector between M8-FSCB PJ9 for proper connection and correct as necessary. Check the connector between PS7-FSCB PJ16 for proper connection and correct as necessary. Check the connector of M8 for proper drive coupling, and correct as necessary. PS7 I/O check, sensor check M8 operation check Change M8 Change FSCB

3 4 5 6 7

FSCB PJ16-3 (ON) FSCB PJ9-4 (REM)

FS-527 J-5 FS-527 J-2

628

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 19.5.37 C1301: Fan motor drive malfunction
Relevant parts Fan motor (FM1) FS control board (FSCB)

19. TROUBLE CODE

WIRING DIAGRAM Step Action Check the connector between FM1-FSCB CN19 for proper connection and correct as necessary. Check the connector of FM1 for proper drive coupling, and correct as necessary. FM1 operation check Change FM1 Change FSCB Control signal Location (Electrical component)

2 3 4 5

FSCB CN19-2 (LOCK)

FS-529 G-4

19.5.38

C1402: FS NVRAM memory error


Relevant parts

FS control board (FSCB) WIRING DIAGRAM Step Action Disconnect and then connect the power cord. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. Rewrite the firmware. Change FSCB

Editado por: Hugo Luis Escalante


Control signal

Location (Electrical component)

2 3

Y111230-2

Service Manual

629

TROUBLESHOOTING

19. TROUBLE CODE 19.5.39

Field Service Ver. 1.0 Jul. 2009

C2152: Transfer belt pressure welding alienation


Relevant parts

Transport motor (M1) Transfer belt retraction clutch (CL5) Transfer belt retraction sensor (PS39)

Printer control board (PRCB)

WIRING DIAGRAM Step 1 Action Check the connector between M1-PRCB CN14 for proper connection and correct as necessary. Check the connector of M1 for proper drive coupling and correct as necessary. Check the connector between PS39-relay CN124-PRCB CN3 for proper connection and correct as necessary. Check the connector between CL5-relay CN103-PRCB CN24 for proper connection and correct as necessary. PS39 I/O check, sensor check CL5 operation check M1 operation check Change M1 Control signal Location (Electrical component)

2 3

5 6 7 8 9 10

PRCB CN3-15 (ON) PRCB CN24-4 (ON) PRCB CN14-2 (REM) PRCB CN14-5 (LOCK)

C-13 C-11 C-2 to 5

Editado check Hugo LuisEscalante por: PRCB ICP5 conduction


Change PRCB

19.5.40

C2164: PC charge malfunction


Relevant parts

Drum unit

TROUBLESHOOTING

High voltage unit (HV) Printer control board (PRCB) WIRING DIAGRAM

Step 1 2

Action Check the drum unit for proper connection and correct as necessary. Check the HV CN1HV, CN2HV connector for proper connection and correct as necessary. Check the PRCB CN17, CN20 connector for proper connection and correct as necessary. Change drum unit Change HV Change PRCB

Control signal

Location (Electrical component)

4 5 6

630

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 19.5.41 19.5.42 C2253: Color PC drum motors failure to turn

19. TROUBLE CODE

C2254: Color PC drum motors turning at abnormal timing


Relevant parts

Color PC motor (M2)

Printer control board (PRCB) WIRING DIAGRAM

Step 1

Action Check the connector between M2-PRCB CN14 for proper connection and correct as necessary. Check the M2 connector for proper drive coupling and correct as necessary. M2 operation check Change M2 Change PRCB

Control signal

Location (Electrical component)

2 3 4 5

PRCB CN14-8 (REM) PRCB CN14-10 (LOCK)

C-2 to 5

19.5.43

C225D: Color developing unit de-engagement failure


Relevant parts

Color dev. unit engaged motor (M10) Color dev. unit engaged position sensor (PS37) Developing clutch/K (CL6)

Printer control board (PRCB)

Editado por: Hugo Luis Escalante


WIRING DIAGRAM Action Control signal Location (Electrical component)

Step 1

Check the connector between M10-PRCB CN8 for proper connection and correct as necessary. Check the M10 connector for proper drive coupling and correct as necessary. Check the connector between PS37-PRCB CN8 for proper connection and correct as necessary. Check the connector between CL6-relay CN102-PRCB CN24 for proper connection and correct as necessary. PS37 I/O check, sensor check CL6 operation check M10 operation check Change M10 PRCB ICP5, 7 conduction check Change PRCB

2 3

5 6 7 8 9 10

PRCB CN8-15 (ON) PRCB CN24-2 (ON) PRCB CN8-16 to 17

C-18 C-11 C-19

Y111230-2

Service Manual

631

TROUBLESHOOTING

19. TROUBLE CODE 19.5.44

Field Service Ver. 1.0 Jul. 2009

C2355: Transfer belt cleaner cooling fan motors failure to turn


Relevant parts

Transfer belt cleaner cooling fan motor (FM6)

Printer control board (PRCB) WIRING DIAGRAM

Step 1

Action Check the connector between FM6-relay CN127-relay CN126-PRCB CN3 for proper connection and correct as necessary. Check the fan for possible overload and correct as necessary. FM6 operation check Change FM6 PRCB ICP2 conduction check Change PRCB

Control signal

Location (Electrical component)

2 3 4 5 6

PRCB CN3-17 (REM) PRCB CN3-18 (LOCK)

C-14

19.5.45 19.5.46 19.5.47 19.5.48

C2411: Developing unit (C) new article release C2412: Developing unit (M) new article release C2413: Developing unit (Y) new article release C2414: Developing unit (K) new article release

Editado por: Hugo Luis Escalante Relevant parts


Developing unit/Y,M,C,K Front side relay board (FREYB) Printer control board (PRCB) WIRING DIAGRAM Step 1 Action Reinstall developing unit Check the connector between developing unit-FREYB CN4, CN6, CN8, CN10 for proper connection and correct as necessary. Check the connector between FREYB CN1, CN2-PRCB CN4, CN5 for proper connection and correct as necessary. Change toner developing unit Change FREYB PRCB ICP12 conduction check Change PRCB Control signal Location (Electrical component)

TROUBLESHOOTING

4 6 6 7

632

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 19.5.49 19.5.50 19.5.51 19.5.52

19. TROUBLE CODE

C2551: Abnormally low toner density detected cyan TCR sensor C2553: Abnormally low toner density detected magenta TCR sensor C2555: Abnormally low toner density detected yellow TCR sensor C2557: Abnormally low toner density detected black TCR sensor
Relevant parts

Developing unit/Y,M,C,K Toner cartridge/Y,M,C,K Toner near empty switch/Y (RS4) Toner near empty switch/M (RS5) Toner near empty switch/C (RS6) Toner near empty switch/K (RS7)

Toner cartridge motor/YM (M6) Toner cartridge motor/CK (M7) Toner supply motor/YM (M8) Toner supply motor/CK (M9) Front side relay board (FREYB) Printer control board (PRCB) WIRING DIAGRAM

Step 1 2 3 4

Action Perform image troubleshooting procedure if image density is low. Reinstall developing unit Reinstall toner cartridge Check the connector between developing unit-FREYB CN4, CN6, CN8, CN10 for proper connection and correct as necessary. Check the connector between FREYB CN1, CN2-PRCB CN4, CN5 for proper connection and correct as necessary. M6, M7 operation check M8, M9 operation check If the toner empty sensor and its surroundings inside the sub hopper are dirtied with toner, clean them. Change developing unit Change FREYB PRCB ICP3,4 conduction check Change PRCB

Control signal

Location (Electrical component)

Editado por: Hugo Luis Escalante


PRCB CN13-12 to 15 (M6) PRCB CN13-16 to 19 (M7) PRCB CN12-9 to 12 (M8) PRCB CN12-13 to 16 (M9)

6 7 8

J-21 J-10

9 10 11 12

Y111230-2

Service Manual

633

TROUBLESHOOTING

19. TROUBLE CODE 19.5.53 19.5.54 19.5.55 19.5.56

Field Service Ver. 1.0 Jul. 2009

C2552: Abnormally high toner density detected cyan TCR sensor C2554: Abnormally high toner density detected magenta TCR sensor C2556: Abnormally high toner density detected yellow TCR sensor C2558: Abnormally high toner density detected black TCR sensor
Relevant parts

Developing unit/Y,M,C,K Toner cartridge/Y,M,C,K

Front side relay board (FREYB) Printer control board (PRCB) WIRING DIAGRAM

Step 1 2 3

Action Reinstall developing unit Reinstall toner cartridge Check the connector between developing unit-FREYB CN4, CN6, CN8, CN10 for proper connection and correct as necessary. Check the connector between FREYB CN1, CN2-PRCB CN4, CN5 for proper connection and correct as necessary. Change developing unit Change FREYB PRCB ICP12 conduction check Change PRCB

Control signal

Location (Electrical component)

5 6 7 8

Editado por: Hugo LuisEscalante

TROUBLESHOOTING

634

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 19.5.57 19.5.58 19.5.59 19.5.60 C2559: Cyan TCR sensor adjustment failure C255A: Magenta TCR sensor adjustment failure C255B: Yellow TCR sensor adjustment failure C255C: Black TCR sensor adjustment failure
Relevant parts Developing unit/Y,M,C,K Toner supply motor/YM (M8) Toner supply motor/CK (M9)

19. TROUBLE CODE

Toner cartridge motor/YM (M6) Toner cartridge motor/CK (M7) Front side relay board (FREYB) Printer control board (PRCB) WIRING DIAGRAM

Step 1 2

Action Reinstall developing unit Check the connector between developing unit-FREYB CN4, CN6, CN8, CN10 for proper connection and correct as necessary. Check the connector between FREYB CN1, CN2-PRCB CN4, CN5 for proper connection and correct as necessary. M6, M7 operation check M8, M9 operation check Change developing unit Change FREYB PRCB ICP3,4,12 conduction check Change PRCB

Control signal

Location (Electrical component)

4 5 6 7 8 9

PRCB CN13-12 to 15 (M6) PRCB CN13-16 to 19 (M7) PRCB CN12-9 to 12 (M8)

J-21 J-10

Editado por: Hugo Luis Escalante PRCB CN12-13 to 16 (M9)

Y111230-2

Service Manual

635

TROUBLESHOOTING

19. TROUBLE CODE 19.5.61 19.5.62 19.5.63 19.5.64 C2561: Cyan TCR sensor failure C2562: Magenta TCR sensor failure C2563: Yellow TCR sensor failure C2564: Black TCR sensor failure
Relevant parts Developing unit/Y,M,C,K

Field Service Ver. 1.0 Jul. 2009

Front side relay board (FREYB) Printer control board (PRCB) WIRING DIAGRAM

Step 1 2

Action Reinstall developing unit Check the connector between developing unit-FREYB CN4, CN6, CN8, CN10 for proper connection and correct as necessary. Check the connector between FREYB CN1, CN2-PRCB CN4, CN5 for proper connection and correct as necessary. Change developing unit Change FREYB Change PRCB

Control signal

Location (Electrical component)

4 5 6

Editado por: Hugo Luis Escalante

TROUBLESHOOTING

636

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 19.5.65 C2650: Main backup media access error
Relevant parts Service EEPROM board (SV ERB)

19. TROUBLE CODE

Printer control board (PRCB) WIRING DIAGRAM

Step 1

Action Check the connector (CN23) on PRCB, the connector (CN1) on SV ERB, and the harness between the boards for proper connection and correct as necessary. Change PRCB 1. Turn OFF the main power switch and replace the current PRCB with a new one. (When using a PRCB of another machine in service, be sure to use a PRCB installed in the same model.) See P.96 2. Update the PRCB firmware. 3. After completing the firmware update, turn OFF and ON the main power switch and check to see that warm-up is started. Make sure that malfunction codes other than C2650 or improper IU/TC placement is not detected. 4. When the trouble cannot be solved, reinstall the removed PRCB to the original board. NOTE When taking the above steps, check whether PRCB is defective or not without replacing the SV ERB.

Control signal

Location (Electrical component)

Editado por: Hugo Luis Escalante

Change SV ERB 1. Replace the current SV ERB with a new one. See P.97 2. Turn ON the main power switch and check to see that warm-up is started. (One minute is spent to prepare the new SV ERB for use. During the period, the control panel backlight stays off.) Make sure that malfunction codes other than C2650 or improper IU/TC placement is not detected. 3. Make the specified readjustments. See P.97 If the above actions do not solve the problem, contact KMBT.

Y111230-2

Service Manual

637

TROUBLESHOOTING

19. TROUBLE CODE 19.5.66 19.5.67 19.5.68 19.5.69 C2A11: Drum unit/C new article release C2A12: Drum unit/M new article release C2A13: Drum unit/Y new article release C2A14: Drum unit/K new article release
Relevant parts Drum unit/Y,M,C,K

Field Service Ver. 1.0 Jul. 2009

Front side relay board (FREYB) Printer control board (PRCB) WIRING DIAGRAM

Step 1 2 3

Action Clean the connection between the drum unit and the machine if dirty. Reinstall drum unit Check the connector between drum unitFREYB CN5, CN7, CN9, CN11 for proper connection and correct as necessary. Check the connector between FREYB CN1, CN2-PRCB CN4, CN5 for proper connection and correct as necessary. Change drum unit Change FREYB PRCB ICP12 conduction check Change PRCB

Control signal

Location (Electrical component)

5 6 7 8

Editado por: Hugo LuisEscalante

TROUBLESHOOTING

638

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 19.5.70 C3101: Fusing roller separation failure
Relevant parts Fusing pressure roller retraction motor (M11) Fusing pressure roller home sensor (PS32) Fusing pressure roller retraction sensor (PS38)

19. TROUBLE CODE

Printer control board (PRCB) Fusing unit

WIRING DIAGRAM Step 1 Action Check the connector between M11-PRCB CN3 for proper connection and correct as necessary. Check the connector between PS32-PRCB CN3 for proper connection and correct as necessary. Check the connector between fusing unitPRCB CN12 for proper connection and correct as necessary. PS32 I/O check, sensor check M11 operation check Change M11 Change fusing unit PRCB ICP6 conduction check Change PRCB Control signal Location (Electrical component)

4 5 6 7 8 9

PRCB CN3-9 (ON) PRCB CN3-5 to 6

C-13 C-13

19.5.71 19.5.72

Editado por: Hugo Luis Escalante


C3201: Fusing motor failure to turn C3202: Fusing motor turning at abnormal timing
Relevant parts

Fusing motor (M3)

Printer control board (PRCB) WIRING DIAGRAM

Step 1

Action Check the connector between M3-PRCB CN11 for proper connection and correct as necessary. Check the loading status of the fusing unit drive, and correct the error as necessary. M3 operation check Change M3 Change PRCB

Control signal

Location (Electrical component)

2 3 4 5

PRCB CN11-9 (REM) PRCB CN11-12 (LOCK)

J-6

Y111230-2

Service Manual

639

TROUBLESHOOTING

19. TROUBLE CODE 19.5.73

Field Service Ver. 1.0 Jul. 2009

C3302: Fusing cooling fan motor/2, 3 failure to turn


Relevant parts

Fusing cooling fan motor/2 (FM5)

Printer control board (PRCB) WIRING DIAGRAM

Step 1

Action Check the connector between FM5-relay CN11-relay CN9-PRCB CN9 for proper connection and correct as necessary. Check the fan for possible overload and correct as necessary. FM5 operation check Change FM5 Change PRCB

Control signal

Location (Electrical component)

2 3 4 5

PRCB CN9-17 (LOCK)

J-12

19.5.74 19.5.75

C3421: Fusing heaters trouble (Heating side) C3423: Fusing heaters trouble (Pressurizing side)
Relevant parts

Fusing unit

DC power supply (DCPU) Printer control board (PRCB)

Step 1 2 3

Editado por: Hugo Luis signal Escalante (ElectriAction Location Control


WIRING DIAGRAM cal component) Check the fusing unit for correct installation (whether it is secured in position). Check the open/close operation of the right door. Check the fusing unit, DCPU and PRCB for proper connection and correct or change as necessary. Change fusing unit Change PRCB Change DCPU

TROUBLESHOOTING

4 6 7

640

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 19.5.76 19.5.77 19.5.78 C3721: Fusing abnormally high temperature detection (Center of the heating side) C3722: Fusing abnormally high temperature detection (Edge of the heating side)

19. TROUBLE CODE

C3723: Fusing abnormally high temperature detection (Pressurizing side)


Relevant parts

Fusing unit

DC power supply (DCPU) Printer control board (PRCB) WIRING DIAGRAM

Step 1 2 3

Action Check the fusing unit for correct installation (whether it is secured in position). Check the open/close operation of the right door. Check the fusing unit, DCPU and PRCB for proper connection and correct or change as necessary. Change fusing unit Change PRCB Change DCPU

Control signal

Location (Electrical component)

4 5 6

19.5.79

19.5.80

C3821: Fusing abnormally low temperature Editado por: Hugo Luis detection (Heating side) Escalante
Relevant parts

C3823: Fusing abnormally low temperature detection (Pressurizing side)

Fusing unit

DC power supply (DCPU) Printer control board (PRCB) WIRING DIAGRAM Control signal

1 2 3

Check the fusing unit for correct installation (whether it is secured in position). Check the open/close operation of the right door. Check the fusing unit, DCPU and PRCB for proper connection and correct or change as necessary. Change fusing unit Change PRCB Change DCPU

4 5 6

Y111230-2

Service Manual

641

TROUBLESHOOTING

Step

Action

Location (Electrical component)

19. TROUBLE CODE 19.5.81 19.5.82

Field Service Ver. 1.0 Jul. 2009

C3921: Fusing sensor wire breaks detection (Heating side) C3923: Fusing sensor wire breaks detection (Pressurizing side)
Relevant parts

Fusing unit

DC power supply (DCPU) Printer control board (PRCB) WIRING DIAGRAM

Step 1 2 3

Action Check the fusing unit for correct installation (whether it is secured in position). Check the open/close operation of the right door. Check the fusing unit, DCPU and PRCB for proper connection and correct or change as necessary. Change fusing unit Change PRCB Change DCPU

Control signal

Location (Electrical component)

4 5 6

19.5.83

C4101: Polygon motor rotation trouble


Relevant parts

PH unit

PH Editado por: Hugorelay boardboard (PRCB) Luis(PHREYB) Printer control Escalante WIRING DIAGRAM

Step 1

Action Check the connector between PH unitPHREYB CN6 for proper connection and correct as necessary. Check the connector between PHREYB CN3-PRCB CN26 for proper connection and correct as necessary. Change PH unit PHREYB ICP1 conduction check Change PHREYB Change PRCB

Control signal

Location (Electrical component)

TROUBLESHOOTING

3 4 5 6

642

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 19.5.84 C4501: Laser malfunction
Relevant parts PH unit

19. TROUBLE CODE

PH relay board (PHREYB) Printer control board (PRCB) WIRING DIAGRAM

Step 1

Action Check the connector between PH unitPHREYB CN5 for proper connection and correct as necessary. Check the connector between PHREYB CN2-PRCB CN25 for proper connection and correct as necessary. Change PH unit PRCB ICP12 conduction check Change PHREYB Change PRCB

Control signal

Location (Electrical component)

3 4 5 6

19.5.85 19.5.86

C5102: Transport motors failure to turn C5103: Transport motors turning at abnormal timing
Relevant parts

Transport motor (M1)

Editado por: HugoPrinter controlEscalante Luis board (PRCB)


WIRING DIAGRAM Action Control signal Location (Electrical component)

Step 1

Check the connector between M1-PRCB CN14 for proper connection and correct as necessary. Check M1 for proper drive coupling and correct as necessary. M1 operation check Change M1 Change PRCB

2 3 4 5

PRCB CN14-2 (REM) PRCB CN14-5 (LOCK)

C-2 to 5

Y111230-2

Service Manual

643

TROUBLESHOOTING

19. TROUBLE CODE 19.5.87

Field Service Ver. 1.0 Jul. 2009

C5351: Power supply cooling fan motor/1s failure to turn


Relevant parts

Power supply cooling fan motor (FM1)

Printer control board (PRCB) WIRING DIAGRAM

Step 1

Action Check the connector between FM1-PRCB CN13 for proper connection and correct as necessary. Check the fan for possible overload and correct as necessary. FM1 operation check Change FM1 PRCB ICP3 conduction check Change PRCB

Control signal

Location (Electrical component)

2 3 4 5 6

PRCB CN13-3 (LOCK)

J-20

19.5.88

C5354: Exhaust fan motors failure to turn


Relevant parts

Exhaust fan motor (FM3)

Printer control board (PRCB) WIRING DIAGRAM

Step 1

Location (ElectriControl Escalante Editado por: Hugo Luis signal cal component) Action Check the connector between FM3-relay CN88-PRCB CN15 for proper connection and correct as necessary. Check the fan for possible overload and correct as necessary. FM3 operation check Change FM3 Change PRCB

2 3 4

PRCB CN15-8 (LOCK)

C-7

TROUBLESHOOTING

644

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 19.5.89 C5355: Cooling fan motor/3s failure to turn
Relevant parts Cooling fan motor/3 (FM2)
5

19. TROUBLE CODE

Printer control board (PRCB) WIRING DIAGRAM

Step 1

Action Check the connector between FM2-relay CN18-PRCB CN13 for proper connection and correct as necessary. Check the fan for possible overload and correct as necessary. FM2 operation check Change FM2 Change PRCB

Control signal

Location (Electrical component)

2 3 4 5

PRCB CN13-6 (LOCK)

J-20

19.5.90

C5501: AC signal abnormality


Relevant parts

Fusing unit

DC power supply (DCPU) Printer control board (PRCB) WIRING DIAGRAM

Step 1 2

Check the fusing unit for correct installation (whether it is secured in position). Check the fusing unit, DCPU and PRCB for proper connection and correct or change as necessary. Change fusing unit Change PRCB Change DCPU

Editado por: Hugo Luis Escalante


Control signal

Action

Location (Electrical component)

3 4 5

19.5.91

C5601: Engine control malfunction


Relevant parts

Printer control board (PRCB) WIRING DIAGRAM Step 1 Action Check the connectors on the PRCB for proper connection and correct or change as necessary. Rewrite the firmware. Change PRCB Control signal Location (Electrical component)

2 3

Y111230-2

Service Manual

645

TROUBLESHOOTING

19. TROUBLE CODE 19.5.92 19.5.93

Field Service Ver. 1.0 Jul. 2009

C6102: Drive system home sensor malfunction C6103: Slider over running
Relevant parts

Scanner home sensor (PS201) Scanner motor (M201)

Scanner relay board (REYB/SCAN) MFP board (MFPB) WIRING DIAGRAM

Step 1 2 3 4

Action Correct or change the scanner drive (cable, pulley, gear, belt) if it is faulty. Correct the scanner motor set screw if loose. Adjust [Image Position Leading Edge] and [Feed Direction Adjustment]. Check the connector between M201REYB/SCAN PJ5 for proper connection and correct as necessary. Check the connector between PS201REYB/SCAN PJ8 for proper connection and correct as necessary. Check the connector between REYB/ SCAN PJ2-MFPB PJ14 for proper connection and correct as necessary. PS201 I/O check, sensor check

Control signal

Location (Electrical component)

7 8 9 10

Editado por: HugoREYB/SCAN PJ8-3 (ON) Luis EscalanteT-9 M201 operation check REYB/SCAN PJ5-1 to 4 T-12
Change REYB/SCAN. Change MFPB.

TROUBLESHOOTING

646

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 19.5.94 C6704: Image input time out
Relevant parts MFP board (MFPB) CCD board (CCDB)

19. TROUBLE CODE

WIRING DIAGRAM Step 1 Action Select [Service Mode] o [State Confirmation] o [Memory/HDD Adj.] o [Memory Bus Check] o [ScanneroMemory], and conduct the memory bus function. Check the connectors between scanner section and MFPB for proper connection and correct as necessary. Change MFPB Change CCDB Control signal Location (Electrical component)

3 4

19.5.95

C6751: CCD clamp/gain adjustment failure


Relevant parts

Exposure unit

CCD board (CCDB) MFP board (MFPB) WIRING DIAGRAM

Step 1

Location (ElectriControl signal EditadoAction Hugo Luis Escalante component) por: cal Check the connector between CCDB PJ2MFPB PJ01 for proper connection and correct as necessary. Check for possible extraneous light and correct as necessary. Clean the lens, mirrors, CCD surface, and shading sheet if dirty Correct reflective mirror of the scanner if faulty, or change scanner. Change CCDB Change MFPB

2 3 4 5 6

Y111230-2

Service Manual

647

TROUBLESHOOTING

19. TROUBLE CODE 19.5.96 19.5.97 C6752: ASIC clock input error (front side) C6753: ASIC clock input error (back side)
Relevant parts Exposure unit CCD board (CCDB)

Field Service Ver. 1.0 Jul. 2009

Printer control board (PRCB) MFP board (MFPB) WIRING DIAGRAM

Step 1 2 3 4 5

Action Correct the harness connection of CCDB if faulty. Change CCDB PRCB ICP11 conduction check Change PRCB Change MFPB

Control signal

Location (Electrical component)

19.5.98 19.5.99

C6901: DSC board mount failure 1 C6902: DSC board bus check NG1-1

19.5.100 C6903: DSC board bus check NG1-2


Relevant parts DSC board (SC-507)

Editado por: Hugo LuisWIRING DIAGRAM Escalante


Action Control signal Location (Electrical component)

MFP board (MFPB)

Step 1 2 3

Correct the harness connection of DSC board if faulty. Change DSC board Change MFPB

TROUBLESHOOTING

19.5.101 C6F01: Scanner sequence trouble 1


Relevant parts MFP board (MFPB) DF control board (DFCB) Scanner relay board (REYB/SCAN) WIRING DIAGRAM Step 1 2 3 4 Action Correct the harness connection between main body and ADF if faulty. Change REYB/SCAN Change DFCB Change MFPB Control signal Location (Electrical component)

648

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009

19. TROUBLE CODE

19.5.102 C8101: Before reading pressure welding alienation mechanism trouble


Relevant parts Reading roller pressure/retraction motor (M4) Read roller sensor (PS6) DF control board (DFCB)

WIRING DIAGRAM Step Action Check the connector between M4-DFCB PJ6 for proper connection and correct as necessary. Check the connector between PS6-DFCB PJ6 for proper connection and correct as necessary. Check the connector of M4 for proper drive coupling, and correct as necessary. PS6 I/O check, sensor check M4 operation check Change M4 DFCB PS3 conduction check Change FSCB Control signal Location (Electrical component)

3 4 5 6 7 8

DFCB PJ6-3 (ON) DFCB PJ6-5 to 6

DF-617 I-4 to 5 DF-617 I-4

19.5.103 C8102: Turn around pressure welding alienation trouble

Editado por: Hugo parts Escalante Relevant Luis


Reverse roller pressure/retraction motor (M5) Reverse roller sensor (PS7) DF control board (DFCB) WIRING DIAGRAM Step Action Check the connector between M5-DFCB PJ5 for proper connection and correct as necessary. Check the connector between PS7-REYB PJ3 for proper connection and correct as necessary. Check the connector of M5 for proper drive coupling, and correct as necessary. PS7 I/O check, sensor check DFCB F9 conduction check M5 operation check Change M5 DFCB PS2 conduction check Change FSCB Control signal Location (Electrical component)

3 4 5 6 7 8 9

REYB PJ3-3 (ON) DFCB PJ5-10 to 13

DF-617 L-7 DF-617 I-5

Y111230-2

Service Manual

649

TROUBLESHOOTING

19. TROUBLE CODE

Field Service Ver. 1.0 Jul. 2009

19.5.104 C8103: Lift up mechanism trouble (Upward movement)


Relevant parts Lift-up motor (M7) Lift up upper sensor (PS16) DF control board (DFCB)

WIRING DIAGRAM Step Action Check the connector between M7-DFCB PJ5 for proper connection and correct as necessary. Check the connector between PS16-DFCB PJ11 for proper connection and correct as necessary. Check the connector of M7 for proper drive coupling, and correct as necessary. PS16 I/O check, sensor check M7 operation check Change M7 Change DFCB Control signal Location (Electrical component)

3 4 5 6 7

DFCB PJ11-3 (ON) DFCB PJ5-6 to 9

DF-617 B to C-7 DF-617 I-5

19.5.105 C8106: Lift up mechanism trouble (Downward movement)

Lift-up motor (M7) Lift up lower sensor (PS15)

Editado por: Hugocontrol board Escalante DF Luis (DFCB)


Relevant parts WIRING DIAGRAM Action Control signal Location (Electrical component)

Step

TROUBLESHOOTING

Check the connector between M7-DFCB PJ5 for proper connection and correct as necessary. Check the connector between PS15-REYB PJ3 for proper connection and correct as necessary. Check the connector of M7 for proper drive coupling, and correct as necessary. PS15 I/O check, sensor check DFCB F9 conduction check M7 operation check Change M7 DFCB PS1 conduction check Change DFCB

3 4 5 6 7 8 9

REYB PJ3-6 (ON) DFCB PJ5-6 to 9

DF-617 L-7 DF-617 I-5

650

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 19.5.106 C8107: Glass cleaning mechanism trouble
Relevant parts Glass cleaning motor (M9) Glass cleaning sensor (PS21) DF control board (DFCB)

19. TROUBLE CODE

WIRING DIAGRAM Step Action Check the connector between M9-DFCB PJ17 for proper connection and correct as necessary. Check the connector between PS21-DFCB PJ17 for proper connection and correct as necessary. Check the connector of M9 for proper drive coupling, and correct as necessary. PS21 I/O check, sensor check M9 operation check Change M9 Change DFCB Control signal Location (Electrical component)

3 4 5 6 7

DFCB PJ17-7 (ON) DFCB PJ17-1 to 4

DF-617 I-3 DF-617 I-3

19.5.107 C8302: Cooling fan trouble

Cooling fan (FM1)

Editado por: HugoDF control board (DFCB) Luis Escalante


Relevant parts WIRING DIAGRAM Action Control signal Location (Electrical component)

Step

Check the connector between FM1-DFCB PJ7 for proper connection and correct as necessary. Check the fan for possible overload and correct as necessary. FM1 operation check Change FM1 DFCB F7 conduction check Change DFCB

2 3 4 5 6

DFCB PJ7-1 (ON)

DF-617 B to C-4

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19. TROUBLE CODE 19.5.108 C8401: EEPROM failure


Relevant parts DF control board (DFCB)

Field Service Ver. 1.0 Jul. 2009

WIRING DIAGRAM Step Action Disconnect and then connect the power cord. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. Rewrite the firmware. Change DFCB Control signal Location (Electrical component)

2 3

19.5.109 C9401: Exposure turning on the lamp trouble detection 19.5.110 C9402: Exposure turning on the lamp abnormally detection
Relevant parts Exposure unit Flat cable Inverter board (INVB) CCD board (CCDB) Scanner relay board (REYB/SCAN) MFP board (MFPB) WIRING DIAGRAM

Step 1

Location (ElectriEditado por: Hugo Luis signal Control Escalante cal component) Action Check the connection between the lamp harness and the inverter board, and correct if necessary. Check the connector between INVB CN1REYB/SCAN PJ7 for proper connection and correct as necessary. Check the connector between REYB/ SCAN PJ2-MFPB PJ14 for proper connection and correct as necessary. Check the connector between CCDB PJ2MFPB PJ01 for proper connection and correct as necessary. Change INVB Change exposure unit Change CCDB Change REYB/SCAN

TROUBLESHOOTING

5 6 7 8

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Field Service Ver. 1.0 Jul. 2009 19.5.111 CA051: Standard controller configuration failure 19.5.112 CA052: Controller hardware error 19.5.113 CA053: Controller start failure
Relevant parts MFP board (MFPB)

19. TROUBLE CODE

WIRING DIAGRAM Step 1 Action Check to see if the following setting has been correctly made: [Service Mode] o [System 2] o [Image Controller Setting]. If changing the setting, turn OFF the main power switch and turn it ON again after 10 seconds or more. Check the connectors of the MFP board (MFPB) for proper connection and correct as necessary. Change MFPB Control signal Location (Electrical component)

19.5.114 CC001: Vendor connection failure


Relevant parts MFP board (MFPB)

Editado por: Hugo Luis Escalante


WIRING DIAGRAM Action Control signal

Coin vendor (Japan) Coin vendor kit (North America, Europe)

Step 1

Location (Electrical component)

Check the connector between vendor CN34-MFPB PJ24 for proper connection and correct as necessary. Change PRCB Change vendor

19.5.115 CC151: ROM contents error upon startup (MSC) 19.5.116 CC152: ROM contents error upon startup (Scanner) 19.5.117 CC153: ROM contents error upon startup (PRT)
WIRING DIAGRAM Step 1 2 3 Action Check the ROM version. Rewrite the firmware. Replace the appropriate board. Control signal Location (Electrical component)

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19. TROUBLE CODE 19.5.118 CC155: Finisher ROM error


Relevant parts DF control board (DFCB)

Field Service Ver. 1.0 Jul. 2009

WIRING DIAGRAM Step 1 Action Disconnect and then connect the power cord. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. Rewrite firmware. Change FSCB Control signal Location (Electrical component)

2 3

19.5.119 CC156: ADF ROM error


Relevant parts DF control board (DFCB) WIRING DIAGRAM Step 1 Action Disconnect and then connect the power cord. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. Rewrite the firmware. Change DFCB Control signal Location (Electrical component)

Editado por: Hugo Luis Escalante


2 3

19.5.120 CC159: ROM contents error upon startup (DSC1) 19.5.121 CC15A: ROM contents error upon startup (DSC2)
TROUBLESHOOTING
Relevant parts DSC board (SC-507) WIRING DIAGRAM Step 1 2 Action Check the DSC board connector for proper connection and correct as necessary. Disconnect and then connect the power cord. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. Rewrite the firmware. Change DSC board Control signal Location (Electrical component)

3 4

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Field Service Ver. 1.0 Jul. 2009 19.5.122 CC163: ROM contents error (PRT)
Relevant parts Developing unit Drum unit Service EEPROM board (SV ERB)

19. TROUBLE CODE

Printer control board (PRCB)

WIRING DIAGRAM Step 1 2 3 Action Rewrite the firmware. PRCB ICP12 conduction check Change PRCB 1. Turn OFF the main power switch and replace the current PRCB with a new one. (When using a PRCB of another machine in service, be sure to use a PRCB installed in the same model.) See P.96 2. Update the PRCB firmware. 3. After completing the firmware update, turn OFF and ON the main power switch and check to see that warm-up is started. 4. When the trouble cannot be solved, reinstall the removed PRCB to the original board. NOTE When taking the above steps, check whether PRCB is defective or not without replacing the SV ERB. 4 Change SV ERB 1. Replace the current SV ERB with a new one. See P.97 2. Turn ON the main power switch and check to see that warm-up is started. (One minute is spent to prepare the new SV ERB for use. During the period, the control panel backlight stays off.) 3. Make the specified readjustments. See P.97 If the above actions do not solve the problem, contact KMBT. Control signal Location (Electrical component)

Editado por: Hugo Luis Escalante

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19. TROUBLE CODE 19.5.123 CC164: ROM contents error (MSC)


Relevant parts Printer control board (PRCB)

Field Service Ver. 1.0 Jul. 2009

MFP board (MFPB) WIRING DIAGRAM

Step 1 2 3 4

Action Check the ROM version. Rewrite the firmware. Replace the corresponding board. When not reviving even if the above-mentioned procedure is done, contact the responsible people of KMBT.

Control signal

Location (Electrical component)

19.5.124 CC165: ROM contents error (ADF)


Relevant parts DF control board (DFCB) WIRING DIAGRAM Step 1 Action Disconnect and then connect the power cord. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. Rewrite the firmware. Change DFCB Control signal Location (Electrical component)

Editado por: Hugo Luis Escalante


2 3

TROUBLESHOOTING

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Field Service Ver. 1.0 Jul. 2009 19.5.125 CC170: Dynamic link error during starting (AP0) 19.5.126 CC171: Dynamic link error during starting (AP1) 19.5.127 CC172: Dynamic link error during starting (AP2) 19.5.128 CC173: Dynamic link error during starting (AP3) 19.5.129 CC174: Dynamic link error during starting (AP4) 19.5.130 CC180: Dynamic link error during starting (LDR) 19.5.131 CC181: Dynamic link error during starting (IBR) 19.5.132 CC182: Dynamic link error during starting (IID) 19.5.133 CC183: Dynamic link error during starting (IPF) 19.5.134 CC184: Dynamic link error during starting (IMY) 19.5.135 CC185: Dynamic link error during starting (SPF) 19.5.136 CC186: Dynamic link error during starting (OAP)
Relevant parts MFP board (MFPB) NVRAM board (NRB)

19. TROUBLE CODE

WIRING DIAGRAM Step 1 Action If the malfunction code C-C172 has occurred, access [Service Mode] o [System 2] o [Image Controller Setting] and check to see if Controller 2, Controller 3, or Others is set for [Image Controller Setting]. If any of these is set, according to the kind of controller, select Controller 0 or Controller 1. Change MFPB. When not reviving even if the above-mentioned procedure is done, contact the responsible people of KMBT. Control signal Location (Electrical component)

Editado por: Hugo Luis Escalante

2 3

19.5.137 CC190: Outline font load error


Relevant parts MFP board (MFPB) Hard disk WIRING DIAGRAM Step 1 Action Check the connector between hard diskMFPB PJ11 for proper connection and correct as necessary. Format hard disk. Change hard disk Change MFPB. Control signal Location (Electrical component)

2 3 4

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19. TROUBLE CODE 19.5.138 CD002: JOB RAM save error


Relevant parts MFP board (MFPB) Hard disk

Field Service Ver. 1.0 Jul. 2009

WIRING DIAGRAM Step 1 Action Check the connector between hard diskMFPB PJ11 for proper connection and correct as necessary. Format hard disk. Change hard disk. Change MFPB. Control signal Location (Electrical component)

2 3 4

19.5.139 CD004: Hard disk access error (connection failure) 19.5.140 CD00F: Hard disk data transfer error 19.5.141 CD020: Hard disk verify error
Relevant parts MFP board (MFPB) Hard disk WIRING DIAGRAM Step 1

Check the connector between hard diskMFPB PJ11 for proper connection and correct as necessary. Reinstall the hard disk. Change hard disk. Change MFPB.

Editado por: Hugo LuisEscalante


Control signal

Action

Location (Electrical component)

2 3 4

TROUBLESHOOTING

19.5.142 CD010: Hard disk unformat


Relevant parts MFP board (MFPB) Hard disk WIRING DIAGRAM Step 1 Action Select [Service Mode] o [State Confirmation] o [Memory/HDD Adj.] o [HDD Format], and conduct the HDD format function. Change hard disk. Change MFPB Control signal Location (Electrical component)

2 3

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Field Service Ver. 1.0 Jul. 2009 19.5.143 CD011: Hard disk out of specifications mounted
Relevant parts Hard disk

19. TROUBLE CODE

WIRING DIAGRAM Step 1 2 Action Check the hard disk specifications. Change the hard disk. Control signal Location (Electrical component)

19.5.144 CD041 to CD046: HDD command execution error Address Mark Not Found
Relevant parts Hard disk WIRING DIAGRAM Step 1 2 3 Action Check the hard disk specifications. Format hard disk. Change the hard disk. Control signal Location (Electrical component)

19.5.145 CD047 to CD04B: HDD SCSI library error

Editado por: Hugo parts Escalante Luis Relevant


WIRING DIAGRAM Action Control signal Location (Electrical component)

Hard disk

Step 1 2 3

Check the hard disk specifications. Format hard disk. Change the hard disk.

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19. TROUBLE CODE 19.5.146 CD201: File memory mounting error 19.5.147 CD202: Memory capacity discrepancy 19.5.148 CD203: Memory capacity discrepancy 2
Relevant parts MFP board (MFPB) Memory

Field Service Ver. 1.0 Jul. 2009

WIRING DIAGRAM Step 1 2 3 Action Check to see if the memory on MFPB is installed correctly. Change the memory on MFPB. Change MFPB. Control Signal Location (Electrical Component)

19.5.149 CD211: PCI-SDRAM DMA operation failure 19.5.150 CD212: Compression/extraction timeout detection
Relevant parts MFP board (MFPB) WIRING DIAGRAM Step 1 Change MFPB. Action

Editado por: Hugo LuisEscalante


Relevant parts

Control Signal

Location (Electrical Component)

19.5.151 CD231: No Fax memory at FAX board mounting

MFP board (MFPB)

FAX board WIRING DIAGRAM

TROUBLESHOOTING

Step 1 2

Action Check to see if the FAX board is installed correctly. Change MFPB.

Control Signal

Location (Electrical Component)

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Field Service Ver. 1.0 Jul. 2009 19.5.152 CD241: Encryption ASIC setting error 19.5.153 CD242: Encryption ASIC mounting error
Relevant parts MFP board (MFPB)

19. TROUBLE CODE

WIRING DIAGRAM Step 1 2 Action Check the MFP board connector for proper connection and correct as necessary. Change MFPB Control Signal Location (Electrical Component)

19.5.154 CD252: No relay circuit boards for IC-412 mounting at IC-412 mount setting
Relevant parts MFP board (MFPB) Relay circuit boards (VI-505) WIRING DIAGRAM Step 1 Action If the IC-412 is not mounted, access [Service Mode] o [System 2] o [Image Controller Setting] and check to see if Controller 0 is set for [Image Controller Setting]. Check the relay board (VI-505) connector for proper connection and correct as necessary. Change relay board (VI-505). Change MFPB. Control signal Location (Electrical component)

Editado por: Hugo Luis Escalante


3 4

19.5.155 CD261: USB host board failure


Relevant parts MFP board (MFPB) USB host board (EK-604) WIRING DIAGRAM Step 1 2 Action Check the operation with another USB device. Check the USB host board connector for proper connection and correct as necessary. Change USB host board. Change MFPB. Control signal Location (Electrical component)

3 4

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19. TROUBLE CODE

Field Service Ver. 1.0 Jul. 2009

19.5.156 CD271: i-Option activated and additional memory not installed


Relevant parts MFP board (MFPB) Memory for i-Option (UK-203) WIRING DIAGRAM Step 1 2 3 Action Check the memory (UK-203) for proper connection and correct as necessary. Change memory (UK-203). Change MFPB. Control signal Location (Electrical component)

19.5.157 CD272: i-Option activated and additional memory and HDD not installed
Relevant parts MFP board (MFPB) Hard disk Memory for i-Option (UK-203)

WIRING DIAGRAM Step 1 2 3 4 5 Action Check the memory (UK-203) for proper connection and correct as necessary. Check the HDD for proper connection and correct as necessary. Change memory (UK-203). Change HDD Change MFPB. Control signal Location (Electrical component)

Editado por: Hugo Luis Escalante


TROUBLESHOOTING

662

Service Manual

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Field Service Ver. 1.0 Jul. 2009 19.5.158 CD401: NACK command incorrect 19.5.159 CD402: ACK command incorrect 19.5.160 CD403: Checksum error 19.5.161 CD404: Receiving packet incorrect 19.5.162 CD405: Receiving packet analysis error 19.5.163 CD406: ACK receiving timeout 19.5.164 CD407: Retransmission timeout
Relevant parts MFP board (MFPB)

19. TROUBLE CODE

WIRING DIAGRAM Step 1 2 3 Action Check whether there is an strong electromagnetic noise source near the main body. Check the connectors on MFPB for proper connection and correct as necessary. Change MFPB. Control signal Location (Electrical component)

19.5.165 CE001: Abnormal message queue 19.5.166 CE003: Task error

19.5.167 CE004: Event error

19.5.168 CE005: Memory access error 19.5.169 CE006: Header access error 19.5.170 CE007: DIMM initialize error

Editado por: Hugo Luis Escalante

Relevant parts MFP board (MFPB) WIRING DIAGRAM Step Action Check the connectors on MFPB for proper connection and correct as necessary. Change MFPB. Control signal Location (Electrical component)

1 2

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19. TROUBLE CODE 19.5.171 CD3##: NVRAM data error

Field Service Ver. 1.0 Jul. 2009

When the data stored due to the NVRAM trouble is lost, backup data can be used for restoration. Trouble code [C-D370] will be displayed when multiple errors (over 5) of NVRAM data are detected, which can be restored with one restoration command. Data backup will be automatically performed every hour. Backup can also be performed manually with the following setting. [Service Mode] o [Enhanced Security] o [NVRAM Data Back Up] See P.500 1. When a trouble caused by NVRAM data error occurs, the screen below appears.

Editado por: Hugo Luis Escalante


A00JF4E517DA

2. Select [Yes] and touch [OK]. 3. The screen will be shifted to the data restoration screen to perform data restoration. NOTE When the restoration is performed in a short time, data restoration screen may not be displayed.
TROUBLESHOOTING

4. Check the message which indicates that the data restoration was successfully conducted. Turn OFF the main power switch and turn it ON again more than 10 seconds after. NOTE In case it failed to restore data, return to the trouble code screen.

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Field Service Ver. 1.0 Jul. 2009 19.5.172 CE002: Message and method parameter failure
Relevant parts MFP board (MFPB) Hard disk

19. TROUBLE CODE

WIRING DIAGRAM Step 1 Action Turn OFF the main power switch and turn it ON again, and conduct the following setting. [Service Mode] o [System 1] o [Initialization] o [Data Clear]. See P.424 Format hard disk. Change hard disk. Change MFPB. Control signal Location (Electrical component)

2 3 4

19.5.173 CEEE1: MFP board malfunction


Relevant parts MFP board (MFPB) WIRING DIAGRAM Step 1 2

Check the connectors on MFPB for proper connection and correct as necessary. Change MFPB

Editado por: Hugo Luis Escalante


Control signal

Action

Location (Electrical component)

19.5.174 CEEE2: Scanner section malfunction


Relevant parts

WIRING DIAGRAM Step 1 2 3 Action Correct the connector connection between CCDB and REYB/SCAN if faulty. Change REYB/SCAN Change CCDB Control signal Location (Electrical component)

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Exposure unit

CCD board (CCDB) Scanner relay board (REYB/SCAN)

19. TROUBLE CODE 19.5.175 CEEE3: Printer control board malfunction


Relevant parts Printer control board (PRCB)

Field Service Ver. 1.0 Jul. 2009

WIRING DIAGRAM Step 1 2 Action Check the PRCB connector for proper connection and correct as necessary. Change PRCB Control signal Location (Electrical component)

Editado por: Hugo Luis Escalante

TROUBLESHOOTING

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20. NETWORK ERROR CODE

20. NETWORK ERROR CODE


20.1 Display procedure
It displays the error code when a network error occurred. Network error code is displayed only when the following setting is in Display. [Administrator Settings] o [Network Settings] o [Detail Settings] o [Error Code Display Setting]

20.2 List
Function IEEE802.1X 1 2 3 4 5 6 7 8 9 10 11 Code Description Connection has already been established. Parameter error. Unable to find the destination AP (SSID). The authentication mode does not match the AP (IEEE8021X/WPA-EAP/ WPA-PSK/NONE). Negotiation of the EAP method failed. The EAP authentication failed (user ID, password, certificate, etc.) Encryption negotiation with the AP failed (TKIP/CCMP). Failed to retrieve the client certificate. The client certificate has expired. Verification error of the server certificate (EAP-TLS/EAP-TTLS/PEAP). Although the WPA-PSK mode is selected, the Pre-Shared Key is not specified. Pre-Shared Key). 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 The phase 2 method is not specified (PEAP). Negotiation of the phase 2 method failed (PEAP). Response from the server has timed out. Failed to allocate memory. Failed to start the supplicant task. The driver does not work. The server certificate has expired (EAP-TLS/EAP-TTLS/PEAP). CA verification error of the server certificate (EAP-TLS/EAP-TTLS/ PEAP). Server ID verification error of the server certificate (EAP-TLS/EAP-TTLS/ PEAP). The CA certificate is not specified (EAP-TLS/EAP-TTLS/PEAP). The server ID is not specified (EAP-TLS/EAP-TTLS/PEAP). The setting combination is correct. Connection and authentication are complete. The server certificate does not have the expected usage (EAP-TLS/EAPTTLS/PEAP). The server certificate has expired (EAP-TLS/EAP-TTLS/PEAP). Access to the server to check for expiration of the server certificate is rejected (EAP-TLS/EAP-TTLS/PEAP).

Editado por: Hugo occurred in Escalante Luis the WPA-PSK mode (un-matched 12 An authentication error

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20. NETWORK ERROR CODE


Function IEEE802.1X Code 29 30

Field Service Ver. 1.0 Jul. 2009


Description

Access to the server to check for expiration of the server certificate has timed out (EAP-TLS/EAP-TTLS/PEAP). Unable to check for expiration because the CRL size that has been retrieved to check for the expiration of the server certificate exceeds the maximum capacity that can be retained (1MB) (EAP-TLS/EAP-TTLS/ PEAP). Incorrect format of the server certificate (EAP-TLS/EAP-TTLS/PEAP). Verification of the server certificate is invalid (EAP-TLS/EAP-TTLS/ PEAP). Although the environment is configured to use the HDD, it is unable to perform verification because the HDD path has not been specified (EAPTLS/EAP-TTLS/PEAP). Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20) (EAP-TLS/EAP-TTLS/PEAP). Parameter error of the certificate (EAP-TLS/EAP-TTLS/PEAP). Internal error of the certificate verification (EAP-TLS/EAP-TTLS/PEAP). An invalid operation occurred. The number of search results has exceeded the maximum number of items allowed. The LDAP server does not support SASL. Unable to trace the link although Referral is specified. Cannot find the search route.

31 32 33

34

35 36 LDAP 1 4 7 10 32

49 LDAP server. EditadoFailed to log in to theoccurred. por: Hugo Luis Escalante 80 An unexpected error 85 86 88 90 91 The connection has timed out. The supported SASL does not match the LDAP server side. Cancelled by the user. A memory shortage occurred. Unable to connect to the LDAP server. The supported LDAP version does not match the LDAP server side. Failed to resolve the LDAP server name using the DNS server. The certificate of the LDAP server has expired. Mutual authentication using GSS-SPNEGO (Kerberos v5) failed. The search result remains. The CN field of the LDAP server certificate does not match the server address. The LDAP server certificate does not have the expected usage for a server. The LDAP server certificate is not trusted. To trust the certificate, the certificate must be registered to the system. The LDAP server certificate has expired. The CA server rejected the connection. The connection to the server that checks for expiration of the certificate has timed out.

TROUBLESHOOTING

92 128 129 130 131 2238 2239 2240 2241 2242 2243

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Function LDAP Code 2244 2261 2263 2264

20. NETWORK ERROR CODE


Description

Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1MB). The format of the LDAP server certificate is invalid. Although the environment is configured to use the HDD, it is unable to perform verification because the HDD path has not been specified. Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20). Internal error of the certificate verification. The device certificate does not exist. No certificate is sent from the server. Failed to log in to the E-mail server. An internal error occurred. Failed to connect to the server. The connection has timed out. Decoding failed due to invalid MIME format or S/MIME format. Available free memory is insufficient. Reception is not possible. Failed to delete an E-mail message. The mail box is full. Failed to search the certificate. Failed to retrieve the device certificate or private key. An I/O error occurred. An HDD operation error occurred, or memory capacity of the computer may be insufficient.

2266 2267 2268 E-Mail/ Internet Fax 1 2 3 4 5 6 9 10 11 12 13

Editado por: Hugo Luis Escalante


14 15 16 2236 2238 2239 2240 2241 2242 2243 2244 2261 2263 2264 The S/MIME function is disabled. The HDD is disabled.

The format of the certificate from the E-mail sender is invalid. The certificate has expired, or the validity period has not yet started. The CN field of the certificate does not match the server address.

The certificate is not trusted. To trust the certificate, the certificate must be registered to the system. The certificate has expired. The CA server rejected the connection. The connection to the server that checks for expiration of the certificate has timed out. Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1MB). The format of the certificate is invalid. Failed to initialize the certificate verification. Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20). Internal error of the certificate verification. The device certificate does not exist.

2266 2267

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The certificate does not have the expected usage.

20. NETWORK ERROR CODE


Function E-Mail/ Internet Fax FTP transmission Code 2268 22 27 42 52 55 56 57 60 61 62 70 450 451 452 530 550 552 SMB transmission 42 52

Field Service Ver. 1.0 Jul. 2009


Description

No certificate is sent from the server. Parameter error (e.g. the file name is NULL). Parameter is invalid. The specified protocol is unavailable. The process is cancelled by a device reset. A buffer shortage occurred. The FTP connection is already open. Failed to connect to the server. The connection has timed out. The connection has been interrupted. The device is not connected to the network. The network connection is busy. The file has not been deleted. The file transfer failed (e.g. due to insufficient server capacity). The file transfer failed (e.g. due to insufficient server capacity). Incorrect login name or password. The specified folder does not exist. The file operation failed (e.g. due to insufficient server capacity). The specified protocol is unavailable. The process is cancelled by a device reset.

55 EditadoA buffer shortage occurred. Luis Escalante por: Hugo 57 62 70 4096 4097 Failed to connect to the server. The device is not connected to the network. The connection has been interrupted. The network connection is busy. The host name is not specified. The specified host name does not exist on the network. The user name is not specified. Unable to log in with the specified user name and password. The user does not have write permission to the folder. Failed to log in due to an SMB protocol error.

TROUBLESHOOTING

4098 4099

The folder name is not specified. The specified folder does not exist. The user name is not specified. Unable to log in with the specified user name and password. The user does not have write permission to the folder. Failed to log in due to an SMB protocol error.

4100 4101 4102 4103 4104

The specified file name is invalid. The specified file already exists and is write-protected. The folder and the disk are write-protected. The specified media to be written is not formatted. The file system of the specified media to be written is faulty. The server capacity is full. The server capacity has become full while writing data.

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Function SMB transmission Code 4105 10000 12236 12239 12240 12241 12242 12243 12244 12263 12264

20. NETWORK ERROR CODE


Description

Other errors to which an error code is not assigned. Failed in authentication using a PKI card. The certificate has expired, or the validity period has not yet started. The certificate does not have the expected usage. The certificate is not trusted. To trust the certificate, the certificate must be registered to the system. The certificate has expired. The CA server rejected the connection. The connection to the server that checks for expiration of the certificate has timed out. Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1 MB). Although the environment is configured to use the HDD, it is unable to perform verification because the HDD path has not been specified. Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20). Internal error of the certificate verification. The device certificate does not exist. No certificate is sent from the server. Invalid argument. The file size is too large.

12266 12267 12268 SMTP transmission 22 27

28 Insufficient memory of Editado por: Hugo the device. Escalante Luis 32 The pipe is broken. 42 51 52 55 57 58 60 61 62 67 70 421 432 450 451 The specified protocol is unavailable. Unable to reach the destination network. The connection aborted by the network. A buffer shortage occurred. The socket is not connected.

The operation has timed out. The connection is rejected. The device is not connected to the network. The host is shut down. The operation is expected to be blocked. SMTP server error. Since the service is unavailable, the transfer channel is closed. SMTP server error. The password must be changed. SMTP server error. Unable to access to the mail box. SMTP server error. The requested action has been cancelled because an error occurred while processing a job. SMTP server error. Shortage of the system storage capacity. SMTP server error. No E-mail massage.

452 453

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The connection has been interrupted.

20. NETWORK ERROR CODE


Function SMTP transmission Code 454 458 459 499

Field Service Ver. 1.0 Jul. 2009


Description

SMTP server error. Temporary authentication failure. SMTP server error. Unable to queue a message to the node. SMTP server error. The node is not permitted. SMTP server error. An unsupported SMTP error code of 400s is received from the SMTP server. SMTP server error. Syntax error (command unrecognized). SMTP server error. Syntax error in parameters or arguments. SMTP server error. The command is not implemented. SMTP server error. Bad sequence of commands. SMTP server error. The command parameter is not implemented. SMTP server error. The server does not receive E-mail messages. SMTP server error. The access is rejected. SMTP server error. The authentication mechanism is too weak. SMTP server error. Authentication error. SMTP server error. The requested authentication mechanism requires encryption. SMTP server error. The requested action is not executed. SMTP server error. The user is not connected locally. SMTP server error. The requested E-mail action is cancelled. SMTP server error. The requested action is not accepted.

500 501 502 503 504 521 530 534 535 538 550 551 552 553

554 SMTP server error, or internal EditadoAnpor: HugoanLuiserror when sending data. Escalante The transaction failed. 555 599 SMTP server error. MAIL/RCPT parameter error. SMTP server error. An unsupported SMTP error code of 500s is received from the SMTP server. The certificate has expired, or the validity period has not yet started. The CN field of the certificate does not match the server address. The certificate does not have the expected usage. The certificate is not trusted. To trust the certificate, the certificate must be registered to the system. The certificate has expired. The CA server rejected the connection. The connection to the server that checks for expiration of the certificate has timed out. Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1MB). The format of the certificate is invalid. Failed to initialize the certificate verification. Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20). Internal error of the certificate verification. The device certificate does not exist.

2236 2238

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2239 2240 2241 2242 2243 2244 2261 2263 2264

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Function SMTP transmission Code 2268 3000 3001 3002 3003 3004 3005 3006 3007 3008 3009 3010 3011 3012 3013 3014 3015 3016 3018 3019

20. NETWORK ERROR CODE


Description

No certificate is sent from the server. An unexpected error occurred. An unexpected error occurred within the library being used. An invalid channel is specified. SMTP server address is invalid. Parameter error (MIMEBodyHeader). Parameter error (DisplayName). Parameter error (character set). Parameter error (From address). Parameter error (To address). Parameter error (CC address). Parameter error (BCC address). Parameter error (pEmailSet is NULL). Parameter error (destination certificate is NULL). Parameter error (E-mail body). The HDD is disabled. The S/MIME function is disabled. The device certificate cannot be used in S/MIME (e.g. self-signed certificate error, the private key type is not RSA). An invalid encryption algorithm is specified. An invalid signature algorithm is specified.

3020 The E-mail address included in the Escalante Editado por: Hugo Luis destination certificate does not match the destination address (To/Cc/Bcc). 3021 3022 3023 3024 3025 WebDAV transmission 22 27 42 52 55 56 57 62 70 72 401 The E-mail address included in the certificate does not match the sender (From) address. Format error of the certificate. Parameter error (Disposition-Notification-To). Message syntax error of the receiver side. The SMTP server does not support the STARTTLS command. The format of the URL of the target resource is invalid. Parameter error. Attempted to send data that exceeds the maximum transferrable size for transfer coding. The specified protocol is unavailable. The process is cancelled by a device reset. A buffer shortage occurred. The connection has already been established. The connection to the WebDAV server failed (including connection time out). The device is not connected to the network. The network connection is busy. The connection has been interrupted with the condition that is insufficient to the specified size. Authentication error.

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Function WebDAV transmission Code 407 1001 1002 1003 1011 1012 1013 1017 1018 1027 1030 1031 1098 1099 2236 2238 Proxy authentication error.

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Description

The server does not support WebDAV. Unable to upload data to the server. The intermediate resource is not a collection (directory) (e.g. the specified folder does not exist). The target resource is a collection (directory). Although https is specified for the resource URL, it is unavailable because the SSL library is not included for the modularity. Although https is specified for the resource URL, the connection is interrupted because the WebDAV server certificate has expired. The CONNECT method is issued to the proxy server to establish an SSL connection via a proxy, but it is rejected. A communication error occurred while sending a request. A communication error occurred while receiving a response. nContentLength exceeds the maximum transferable size. Although use of a proxy has been specified, the proxy setting information is unavailable. The connection to the proxy server failed (including connection time out). Failed in chunk TX to SharePoint Server. Other internal error occurred (e.g. memory shortage). The certificate has expired, or the validity period has not yet started. The CN field of the certificate does not match the server address.

2239 EditadoThe certificate does not have the expected usage. por: Hugo Luis Escalante 2240 The certificate is not trusted. 2241 2242 2243 2244 The certificate has expired. The CA server rejected the connection.

To trust the certificate, the certificate must be registered to the system.

The connection to the server that checks for expiration of the certificate has timed out. Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1MB). The format of the certificate is invalid. Failed to initialize the certificate verification. Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20). Internal error of the certificate verification. The device certificate does not exist. No certificate is sent from the server.

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2261 2263 2264

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Function SMB browsing Code 32 42 57 62

20. NETWORK ERROR CODE


Description

The connection has been interrupted. The specified protocol is unavailable. Failed to connect to the server. The device is not connected to the network. The internal channel detected an error immediately before establishing communication. The host is shut down. The group name/host name is not specified. The specified group name/host name does not exist on the network. The user name is not specified. Unable to log in with the specified user name and password. Failed to log in due to an SMB protocol error. Administrative shares do not exist. The shared resource name is not specified. The shared resource does not exist. The user name is not specified. Unable to log in with the specified user name and password. Failed to log in due to an SMB protocol error. The specified media to be written is not formatted. The file system of the specified media to be written is faulty. Other errors to which an error code is not assigned. The browser machine (master browser/backup browser) is not found. Unable to log in to the browser machine (master browser/backup browser).

67 4096 4097

4098

4099

4102 4105 4352 4353

Editado por: folder does notLuis Escalante Hugo exist. 4354 The sub
4355 4368 4369 4370 10000 12236 12239 12240 12241 12242 12243 12244 12263 12264 The number of groups is too large. The number of host PCs is too large. The number of shared resources is too large. Failed in authentication using a PKI card.

The request is not accepted due to an invalid call sequence etc.

The certificate has expired, or the validity period has not yet started. The certificate does not have the expected usage. The certificate is not trusted. To trust the certificate, the certificate must be registered to the system. The certificate has expired. The CA server rejected the connection. The connection to the server that checks for expiration of the certificate has timed out. Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1 MB). Although the environment is configured to use the HDD, it is unable to perform verification because the HDD path has not been specified. Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20). Internal error of the certificate verification.

12266

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20. NETWORK ERROR CODE


Function SMB browsing Code 12267 12268 User authentication 1

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Description

The device certificate does not exist. No certificate is sent from the server. Invalid parameter (e.g. the number of characters exceeds the limit, blank). The authentication function setting is disabled. Failed to resolve the name using the DNS server. Unable to find the authentication server. Failed to authenticate. Failed to allocate memory. An unexpected error occurred (which does not occur under normal usage conditions). An authentication request is received while an internal task of the user authentication client is being performed. The connection was interrupted while the user authentication was being performed. Failed in authentication using a PKI card. The certificate has expired, or the validity period has not yet started. The certificate does not have the expected usage. The certificate is not trusted. To trust the certificate, the certificate must be registered to the system. The certificate has expired. The CA server rejected the connection.

2 3 4 5

6 7 10000 12236 12239 12240 12241 12242

12243 The connection to the server that checks for expiration of the certificate Editadohas timed out.Hugo Luis Escalante por: 12244 12261 12263 12264 Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1 MB). The format of the certificate is invalid. Although the environment is configured to use the HDD, it is unable to perform verification because the HDD path has not been specified. Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20). Internal error of the certificate verification. The ID of the client that is not opened is specified. The reception has timed out. A reception error occurred. An invalid request URL is specified. Content-Length or the received data size exceeds the maximum transferable size. The size of the message body is too large. The process is cancelled by a device reset. The size of the message body exceeds the maximum transferable size. An internal error occurred. The process is cancelled by an internal reset. Failed to connect to the WebDAV server. An error occurred while sending data to the WebDAV server.

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12266 WebDAV client 2 3 4 5

6 7 8 9

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Function WebDAV client Code 10 11 12 13 14 15 16 17 2236 2238 2239 2240 2241 2242 2243 2244 2261

20. NETWORK ERROR CODE


Description

A timeout occurred while sending data to the WebDAV server. Failed to connect to the proxy server. The proxy server rejected the connection request. Although use of a proxy has been specified, the proxy setting in-formation is unavailable. Failed to authenticate the proxy server. Other error was returned from the proxy server. An internal error occurred. The process is cancelled because MIO_REQBODY_ERROR is specified by the device application. The certificate has expired, or the validity period has not yet started. The CN field of the certificate does not match the server address. The certificate does not have the expected usage. The certificate is not trusted. To trust the certificate, the certificate must be registered to the system. The certificate has expired. The CA server rejected the connection. The connection to the server that checks for expiration of the certificate has timed out. Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1MB). The format of the certificate is invalid.

2263 Failed initialize the Luis Escalante Editado por:to Hugocertificate verification. 2264 Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20). Internal error of the certificate verification. The device certificate does not exist. No certificate is sent from the server. The specified client is not registered. Parameter is invalid. The Web service or WS scan function is disabled. The device is not connected to the network. Waiting for connection from CP. The certificate of the destination computer is not valid when the validity period of a certificate is checked. Invalid argument. The specified protocol is unavailable. The connection aborted by the network. The connection has been interrupted. A buffer shortage occurred. The socket is not connected. The operation has timed out. The operation is expected to be blocked.

2266 2267 2268 WS scan 1 2 3 4 5 6 22 42 52 53 55 57 60 70

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20. NETWORK ERROR CODE


Function WS scan Code 72 2236 2238 2239 2240 2241 2242 2243 2244 2261 2263 2264

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Description

The RetrieveImage waiting period has timed out. The certificate has expired, or the validity period has not yet started. The CN field of the certificate does not match the server address. The certificate does not have the expected usage. The certificate is not trusted. To trust the certificate, the certificate must be registered to the system. The certificate has expired. The CA server rejected the connection. The connection to the server that checks for expiration of the certificate has timed out. Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1MB). The format of the certificate is invalid. Although the environment is configured to use the HDD, it is unable to perform verification because the HDD path has not been specified. Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates that can be verified at a time is 20). Parameter of the certificate verification is invalid. Internal error of the certificate verification. The device certificate does not exist. No certificate is sent from the server.

2265 2266 2267 2268

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21. POWER SUPPLY TROUBLE


21.1 Machine is not energized at all (DCPU operation check)
Relevant parts Main power switch (SW1) Printer control board (PRCB) DC power supply (DCPU)

Step 1

Check item Is a power voltage supplied across CN0011 and 2 on DCPU? Are the fuses on DCPU conducting? Is DC24 V being output from CN007-1, 3 on DCPU? Is DC5 V being input to CN006-5 to 7 on DCPU? Is DC5 V being input to CN2-10, 11 on PRCB? (LED on PRCB does not blink.)

WIRING DIAGRAM (Location) S to T-4

Result NO

Action Check the WIRING from the wall outlet to SW1 CN001. Change DCPU. Change DCPU. Change DCPU. Change DCPU. Change PRCB.

2 3 4 5

Q-2 Q-6 E-15

NO NO NO NO YES

21.2 Fusing heaters do not operate

Main power switch (SW1) Right door switch (MS1) Fusing unit

Editado por: HugoDC power supply (DCPU) Luis Escalante


Relevant parts Check item WIRING DIAGRAM (Location) Q-3 Result NO Action Check wiring from power outlet to SW1 to CN008 to MS2. Fusing unit Change DCPU.

Step 1

Is the power source voltage applied across CN8-1 and 10?

K-13

YES NO

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Is the power source voltage applied across CN008-3 on DCPU? During this time, the right door should be closed.

21. POWER SUPPLY TROUBLE

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21.3 Power is not supplied to option


21.3.1 DF-617
WIRING DIAGRAM (Location) Y-7 Q-3 to 4

Step 1 2 3

Check item Is DC24 V being output from CN1DFL on DF-617? Is DC24 V being output from CN004-1 on DCPU? Is the fuse on DCPU conducting?

Result YES NO YES NO

Action Malfunction in DF-617 Check wiring from DCPU to DF-617. Change DCPU. Malfunction in DF-617

21.3.2

PC-107/207/408
WIRING DIAGRAM (Location) J-8 H-7

Step 1 2 3

Check item Is DC24 V being applied to CN75? Is DC24 V being output from CN17-2 on PRCB? Is the fuse on DCPU conducting?

Result NO NO YES NO

Action Malfunction in cabinet Check wiring from PRCB to CN17 to cabinet. Change DCPU. Malfunction in cabinet

21.3.3

FS-527/529

Editado por: Hugo Luis Escalante


Check item WIRING DIAGRAM (Location) I-18 Q-4 Result NO NO YES NO Action Malfunction in finisher. Check wiring from DCPU to finisher. Change DCPU. Malfunction in finisher.

Step 1 2 3

Are DC24 V being applied to CN1L? Are DC24 V being applied to CN004-3 on DCPU? Is the fuse on DCPU conducting?

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22. IMAGE QUALITY PROBLEM

22. IMAGE QUALITY PROBLEM


22.1 How to read element date
As part of troubleshooting procedures, the numeric values set for State Confirmation available from Service Mode can be used to isolate the cause of the image problem.

A0EDF4E521DA

22.1.1

Table number

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A0EDF4E522DA

Vdc-C Vdc-M Vdc-Y Vdc-K Vg-C Vg-M Vg-Y Vg-K

Shows the developing bias value of each color of toner when an image is produced. Standard values: around 400 V (200 V to 800 V) A correction is made to make the image lighter when the numeric value is greater. A correction is made to make the image darker when the numeric value is smaller. Relevant components: Developing unit, drum unit, high voltage unit (HV) Shows the grid voltage value of each color of toner when an image is produced. Standard values: around 500 V (200 V to 800 V) A correction is made to make the image lighter when the numeric value is greater. A correction is made to make the image darker when the numeric value is smaller. Relevant components: Developing unit, drum unit, high voltage unit (HV)

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22. IMAGE QUALITY PROBLEM 22.1.2 Level history 1

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TCR-C TCR-M TCR-Y TCR-K IDC1 IDC2

Shows the T/C ratio (in 0.01 % increments). Standard value: 6 to 8 % Relevant components: TCR sensor Shows the IDC bare surface output value (in 0.01 V increments). It should normally be around 4.3 V. The output range is 0 V to 5 V. Relevant components: IDC sensor, transfer belt unit

Temp-Heat Temp-Press

EditadoShows the temperature of the each partEscalante por: Hugo Luis of the fusing unit
(in 1 qC increments). Relevant components: Fusing unit

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22. IMAGE QUALITY PROBLEM

A0EDF4E524DA

IDC Sensor Adjust 1 IDC Sensor Adjust 2

Shows the IDC intensity adjustment value. It should normally be around 40 and can range from 0 to 255. The value becomes greater as the transfer belt unit has been used more. Relevant components: IDC sensor, transfer belt unit Shows the latest ATVC level (which varies according to the paper type). 10 PA to 100 PA (ATVC-C/-M/-Y/-K) 300 V to 5000 V (ATVC-2nd) Relevant components: Transfer belt unit, High voltage unit (HV), 2nd transfer roller

ATVC -C ATVC -M ATVC -Y ATVC -K ATVC -2nd

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22. IMAGE QUALITY PROBLEM

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22.2 How to identify problematic part


This chapter is divided into two parts: Initial check items and Troubleshooting procedure by a particular image quality problem. When an image quality problem occurs, first go through the Initial check items and, if the cause is yet to be identified, go to Troubleshooting procedure by a particular image quality problem. 22.2.1 Initial check items

A. Initial check items 1 Check first to see if image data is properly transmitted between scanner and memory, and between memory and printer.
Action Enter the Service Mode, select [State Confirmation] o [Memory/ HDD Adj.] o [Memory Bus Check], and select and carry out [ScanneroMemory] and [MemoryoPRT] checks. NOTE For the bus check as the internal process between the scanner and the memory, there are two types, scanner internal check and check for the scanner and the memory. NG1 or NG2 is displayed depending on the type of NG detected. Result OK NG Next Step Initial check items 2 P.647 (action as instructed)

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22. IMAGE QUALITY PROBLEM

B. Initial check items 2 Let the machine produce a test print and determine whether the image problem is attributable to the scanner or printer system.
Document scan CCD board (CCDB) Scanner system

I/F cable

Printer system PH relay board (PHREYB)

MFP board (MFPB) Print output

A0P0F4C510DA

Evaluation procedure
Image problem Lines, bands

Editado por: Hugo Luis Escalante step Action Result Cause Next
From [Service Mode], select [Test Mode] o [Halftone Pattern] o [SINGLE] o [HYPER] o [Gradation] o [CoMoYoK] o [Density 64], and produce a test print. Is image problem evident? YES NO Printer Scanner Initial check items 3 P.687

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22. IMAGE QUALITY PROBLEM

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C. Initial check items 3 If the printer is responsible for the image problem, let the machine produce a test print and determine whether the image problem occurs in a specific single color or four colors

4 colors

Mono color

Editado por: Hugo Luis Escalante


A0EDF4C502DA

Evaluation procedure
Image problem Action Result YES NO Cause Printer, 4 colors Printer, single color Next step P.716 P.702

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Lines, bands From [Service Mode], select [Test Mode] o [Halftone Pattern] o [SINGLE] o [HYPER] o [Gradation] o [CoMoYoK] o [Density 64], and produce a test print. Is image problem evident in each of all four colors?

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22.3 Solution
NOTE Typical faulty image samples shown in the following are all printed with A3 setting. 22.3.1 Scanner system: white lines, white bands, colored lines and colored bands in sub scan direction

A. Typical faulty images


White lines White bands Color lines Color bands

A02EF4C507DA

B. Troubleshooting procedure (1) When the original glass is used


Step 1 2 3 4 5 Original YES Change original. Editado por: is damaged or Luis Escalante Hugo dirty. ADF Original pad is dirty. YES Clean. Original Original glass Shading sheet Mirror, lens, exposure Lamp, and reflectors Original glass is dirty. Shading sheet is dirty. Mirror is dirty Lens is dirty Exposure lamp is dirty Reflectors are dirty 6 Machine o Scan Area o Image Position: Side Edge (Service Mode) The adjustment value for [Image Position: Side Edge] falls within the specified range. The white lines/bands or colored lines/bands are blurry. YES YES YES YES YES YES NO Section Check item Result Action

Wipe the surface clean with a soft cloth. Wipe the surface clean with a soft cloth. Clean. Clean.

Clean. Readjust.

YES

Change exposure unit. Change CCD unit.

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Clean.

22. IMAGE QUALITY PROBLEM (2) When the ADF is used


Step 1 2 3 4 5 Section Original ADF reading section ADF scanning guide Shading sheet Check item Original is damaged or dirty. Glass is dirty. ADF scanning guide is damaged or dirty. Shading sheet is dirty.

Field Service Ver. 1.0 Jul. 2009

Result YES YES YES YES YES YES YES YES NO

Action Change original. Clean. Clean. Wipe the surface clean with a soft cloth. Clean. Clean. Clean. Clean. Readjust.

Mirror, lens, expoMirror is dirty sure lamp, and reflec- Lens is dirty tors Exposure lamp is dirty Reflectors are dirty ADF o Original Stop The adjustment value for [Main Position Scanning Direction] falls within (Service Mode) the specified range. ADF read position The white lines/bands or colored lines/bands occurs when reading the original from ADF. The white lines/bands or colored lines/bands are blurry.

YES

Readjust.

YES

Change exposure unit. Change CCD unit.

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22. IMAGE QUALITY PROBLEM

Scanner system: white lines, white bands, colored lines and colored bands in main scan direction

A. Typical faulty images


White lines White bands Color lines Color bands

A02EF4C508DA

B. Troubleshooting procedure
Step 1 2 3 4 Section Original ADF Original glass Check item Original is damaged or dirty. Original pad is dirty. Original glass is dirty. Result YES YES YES NO Action Change original. Clean. Wipe the surface clean with a soft cloth. Readjust.

Machine o Scan The adjustment value for [Image Position: Leading Edge] falls within Area o Image Position: Top the specified range. Edge (Service Mode)

Editado por: Hugo Luis Escalante


The problem has been eliminated through the checks of steps up to 4. NO Change exposure unit. Change CCD unit.

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22. IMAGE QUALITY PROBLEM 22.3.3 Scanner system: color spots

Field Service Ver. 1.0 Jul. 2009

A. Typical faulty images

AA
A02EF4C509DA

B. Troubleshooting procedure
Step 1 2 3 4 Section Original ADF Original glass Check item Original is damaged or dirty. Original pad is dirty. Original glass is dirty. The problem has been eliminated through the checks of steps up to 3. Result YES YES YES NO Action Change original. Clean. Wipe the surface clean with a soft cloth. Change exposure unit. Change CCD unit.

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22. IMAGE QUALITY PROBLEM

A. Typical faulty images

ABCD ABCD ABCD ABCD ABCD


A02EF4C510DA

B. Troubleshooting procedure
Step 1 2 3 4 5 6 7 8 9 10 Basic screen Quality/Density Original glass Shading sheet Section Original ADF Check item Original is damaged or dirty. Original pad is dirty. ADF does not lie flat. Original glass is dirty. Result YES YES YES YES Action Change original. Clean. Change ADF if it is deformed or hinges are broken. Wipe the surface clean with a soft cloth.

Shading sheet is dirty. Wipe the Editado por: Hugo LuisYES soft cloth.surface clean with a Escalante Mirror is dirty. Lens is dirty. Exposure lamp is dirty. Reflectors are dirty. The problem is eliminated when the image is produced in the manual exposure setting. The problem has been eliminated through the checks of steps up to 10. YES YES YES YES NO Clean. Clean. Clean. Clean. Try another exposure level in manual. Change exposure unit. Change CCD unit.

Mirror, lens, exposure lamp, and reflectors

11

NO

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22. IMAGE QUALITY PROBLEM 22.3.5

Field Service Ver. 1.0 Jul. 2009

Scanner system: blurred image, blotchy image

A. Typical faulty images

A02EF4C511DA

B. Troubleshooting procedure
Step 1 2 3 4 Section Original ADF Original glass 2nd/3rd mirrors carriage Check item Original does not lie flat. ADF does not lie flat. Original glass tilts. Exposure unit is not aligned with the 2nd/3rd mirrors carriage. Result YES YES YES YES Action Change original. Change ADF if it is deformed or hinges are broken. Position original glass correctly. Check original loading position. Perform Focus Positioning of the scanner and 2nd/3rd mirrors carriage and Scanner Position Adjustment. Change exposure unit. Change CCD unit.

Editado por: Hugo Luis Escalante


The problem has been eliminated through the checks of steps up to 4. NO

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22. IMAGE QUALITY PROBLEM

Scanner system: incorrect color image registration, sync shift (lines in main scan direction)

A. Typical faulty images

AA
A02EF4C512DA

B. Troubleshooting procedure
Step 1 2 3 4 5 Section Original ADF Scanner rails Drive cables Check item Original does not lie flat. ADF does not lie flat. Foreign matter on rails. Cable kinks or is damaged. Result YES YES YES YES Action Change original. Change ADF if it is deformed or hinges are broken. Clean and apply lubricant. Correct or change.

Exposure unit

Adjust EditadoScanner moves smoothly. Luis NO belt. the scanner motor timing por: Hugo Escalante o Change bushing. o Change scanner motor. o Change scanner relay board.

The problem has been eliminated through the checks of steps up to 5.

NO

Change CCD unit.

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22. IMAGE QUALITY PROBLEM 22.3.7 Scanner system: moire

Field Service Ver. 1.0 Jul. 2009

A. Typical faulty images

A02EF4C513DA

B. Troubleshooting procedure
Step 1 Section Original Check item Moire distortions recur even after the orientation of original has been changed. Moire distortions recur even after the original mode has been changed. The problem has been eliminated through the checks of steps up to 2. Result NO Action Change the original mode (select one other than that resulted in moire). Select Text Mode or Photo Mode. Change the zoom ratio.

Basic screen Quality/Density Basic screen Zoom

YES

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NO

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22. IMAGE QUALITY PROBLEM

A. Typical faulty images

AA
A02EF4C514DA

B. Troubleshooting procedure
Step 1 2 Section Original Original glass Check item Original is skew. Original glass is in positive contact with the flat spring without being tilt. Exposure unit is not properly aligned with 2nd/3rd mirrors carriage. Result YES NO Action Reposition original. Reinstall the glass. Check the original loading position. Perform Focus Positioning of the scanner and 2nd/3rd mirrors carriage and Scanner Position Adjustment. Change exposure unit. Change CCD unit.

2nd/3rd mirrors carriage

YES

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4 The problem has been eliminated through the checks of steps up to 3. NO

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22. IMAGE QUALITY PROBLEM 22.3.9 Scanner system: distorted image

Field Service Ver. 1.0 Jul. 2009

A. Typical faulty images

ABCDE ABCDE ABCDE ABCDE ABCDE


A02EF4C515DA

B. Troubleshooting procedure
Step 1 2 Section Installation 2nd/3rd mirrors carriage Check item Machine is installed on a level surface. Exposure unit is not properly aligned with 2nd/3rd mirrors carriage. The problem has been eliminated through the checks of steps up to 2. Result NO Reinstall. Action

YES Perform Focus positioning of the scanner and 2nd/3rd mirrors carriage and Scanner Position Adjustment. NO Change exposure unit. Change CCD unit.

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Y111230-2

Field Service Ver. 1.0 Jul. 2009 22.3.10

22. IMAGE QUALITY PROBLEM

Scanner system: low image density, rough image

A. Typical faulty images

ABCDE ABCDE ABCDE ABCDE ABCDE


A02EF4C516DA

B. Troubleshooting procedure
Step 1 2 3 4 5 6 7 Section Original glass Shading sheet Mirror, lens, exposure lamp, and reflectors Check item Original Glass is dirty. Shading sheet is dirty. Mirror is dirty. Lens is dirty. Result YES YES YES YES Action Wipe the surface clean with a soft cloth. Wipe the surface clean with a soft cloth. Clean. Clean.

is dirty. YES Clean. EditadoExposure lampdirty. por:areHugo LuisYES Clean. Escalante Reflectors The problem has been eliminated through the checks of steps up to 6. NO Clean exposure lamp. o Change exposure unit. o Change CCD unit.

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Service Manual

697

TROUBLESHOOTING

22. IMAGE QUALITY PROBLEM 22.3.11 Scanner system: defective ACS

Field Service Ver. 1.0 Jul. 2009

A. Typical faulty images

AA

Colored area of original

ABCDE ABCDE ABCDE ABCDE ABCDE

Black-and-white area of original

A02EF4C517DA

B. Troubleshooting procedure
Step 1 Section Auto Color Level Adjustment [User Setting] Check item The problem persists even after the ACS determination level adjust function has been changed. Result Action

Editado por: Hugo Luis Escalante

YES Change the original loading direction. Make manual settings according to the type of original. (If the original contains a colored area in one of its corners, the machine may fail to properly detect the colored area.)

TROUBLESHOOTING

698

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 22.3.12 Scanner system: blank copy, black copy

22. IMAGE QUALITY PROBLEM

A. Typical faulty images


Blank copy Black copy

A02EF4C518DA

B. Troubleshooting procedure
Step 1 Section Check item Result NO Reconnect. Action

Cable connecting Connector is connected properly scanner and with no pins bent. printer CCD Unit Test Mode [Service Mode] MFP board (MFPB) Connectors of the CCD unit are connected properly. The problem is eliminated as checked with the image on a test pattern produced.

2 3

NO NO

Reconnect. Change I/F connection cable.

Editado por: Hugo Luis Escalante


The problem is eliminated after the I/F connection cable has been changed. NO Change CCD board. Change MFP board.

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Service Manual

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TROUBLESHOOTING

22. IMAGE QUALITY PROBLEM 22.3.13 Scanner system: abnormal image

Field Service Ver. 1.0 Jul. 2009

A. Typical faulty images

ABCDE ABCDE ABCDE ABCDE ABCDE

ABCDE ABCDE ABCDE

Data on previous page Data on current page

AA
Result NO Reconnect.

A02EF4C519DA

B. Troubleshooting procedure
Step 1 Section Check item Action

Cable connecting Connector is connected properly scanner and with no pins bent. printer MFP board (MFPB) MFP board (MFPB) Connectors on the MFP board are connected properly. Data on previous page is mixed with data on current page.

2 3 4

NO NO

Reconnect. Reinstall the memory.

Test Mode [Service Mode] MFP board (MFPB) Printer control board (PRCB) PH relay board (PHREYB)

Editadoproblem is eliminated as Luis Escalantecable. NO Change I/F connection The por: Hugo
checked with the image on a test pattern produced. The problem is eliminated after the interface connection cable has been changed. Check the connection of connectors, harness, and flat cables between PRCB and PHREYB, and correct if necessary. NO Change MFP board.

NO

Change printer control board. Change PH relay board.

TROUBLESHOOTING

700

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 22.3.14 Scanner system: uneven density

22. IMAGE QUALITY PROBLEM

A. Typical faulty images

A02EF4C520DA

B. Troubleshooting procedure
Step 1 2 Section ADF read position 2nd/3rd mirrors carriage Check item The uneven density occurs when reading the original from ADF. Exposure unit is not properly aligned with 2nd/3rd mirrors carriage. Scanner motor turns smoothly. Result YES YES Readjust. Perform Focus positioning of the scanner and 2nd/3rd mirrors carriage and Scanner Position Adjustment. Change belt. Change scanner motor. Change exposure unit. Change CCD unit. Action

3 4

Scanner motor

Editado por: Hugo Luis Escalante


NO The problem has been eliminated through the checks of steps up to 2. NO

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TROUBLESHOOTING

22. IMAGE QUALITY PROBLEM 22.3.15

Field Service Ver. 1.0 Jul. 2009

Printer monocolor: white lines, white bands, colored lines and colored bands in sub scan direction

A. Typical faulty images


White lines White bands Colored lines Colored bands

A02EF4C507DA

B. Troubleshooting procedure
Step 1 2 Section Check item Result YES YES Action Clean the electrostatic charger wire. Select [Service Mode] o [Machine] o [Thick Paper Mode] and set [Image Quality]. Change drum unit. Clean. Clean contact terminals.

Image check A white line or black line in sub scan direction is sharp. When printing thick paper, black lines appear. Drum unit/ developing unit The surface of the PC drum is scratched. Dirty on the outside. Contact terminals make good connection between each drum unit and machine. Developing bias contact terminal makes good connection. PH unit The surface of the PH window is dirty. The problem has been eliminated through the checks of steps up to 7.

3 4 5

Editado por: Hugo Luis Escalante


YES YES NO

6 7

NO YES NO

Clean contact terminal and check terminal position. Clean with cleaning jig. Change developing unit. o Change image transfer belt unit. o Change PH unit.

TROUBLESHOOTING

702

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 22.3.16

22. IMAGE QUALITY PROBLEM

Printer monocolor: white lines, white bands, colored lines and colored bands in main scan direction

A. Typical faulty images


White lines White bands Colored lines Colored bands

A02EF4C508DA

B. Troubleshooting procedure
Step 1 2 3 4 Section Check item Result NO YES YES Action Clean the electrostatic charger wire. Change drum unit. Clean.

Image check A white line or black line in main scan direction is sharp. Drum unit/ developing unit The surface of the PC drum is scratched. Dirty on the outside.

Contact terminals make good conNO Editado por: each drum unit Luis Clean contact terminals. Escalante nection between Hugo and machine. Developing bias contact terminal makes good connection. PH unit The surface of the PH window is dirty. The problem has been eliminated through the checks of steps up to 6. NO YES NO Clean contact terminal and check terminal position. Clean with cleaning jig. Change developing unit. o Change image transfer belt unit. o Change PH unit.

5 6 7

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TROUBLESHOOTING

22. IMAGE QUALITY PROBLEM 22.3.17

Field Service Ver. 1.0 Jul. 2009

Printer monocolor: uneven density in sub scan direction

A. Typical faulty images

A02EF4C520DA

B. Troubleshooting procedure
Step 1 Section High image density original Check item Uneven density in sub scan direction occurs at a pitch of 40 mm to 50 mm when a multi-copy cycle is run using an original with high image density (50% or more). The surface of the PC drum is scratched. Result YES Action Feed 10 to 20 blank sheets of paper with no originals placed, as the developing unit fails to keep up with a high demand for toner. Change drum unit.

2 3 4 5 6 7

Drum unit/ developing unit

YES

Dirty on the outside. YES Escalante Editado por: Hugo Luis Clean. The surface of the PH window is dirty. Image transfer roller is installed properly. Image transfer roller is dirty or scratched. YES NO YES YES NO Clean with cleaning jig. Reinstall. Change transfer roller unit. Change transfer belt unit. Change developing unit. o Change PH unit. o Change High voltage unit. o Printer control board.

PH unit Transfer roller unit

TROUBLESHOOTING

Transfer belt unit

Is abnormality found in the cam gear? The problem has been eliminated through the checks of steps up to 7.

704

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 22.3.18

22. IMAGE QUALITY PROBLEM

Printer monocolor: uneven density in main scan direction

A. Typical faulty images

A02EF4C521DA

B. Troubleshooting procedure
Step 1 2 3 4 PH unit Transfer roller Section Drum unit/ developing unit Check item The surface of the PC drum is scratched. Dirty on the outside. The surface of the PH window is dirty. Check that the spring does not come off during the pressure operation of the transfer roller. Result YES YES YES NO Action Change drum unit. Clean. Clean with cleaning jig. Correct. Change transfer roller unit. Check and correct contacts. Change image transfer belt unit. Change developing unit. o Change PH unit. o Change high voltage unit.

Editado por: Hugo Luis Escalante


NO YES NO Is abnormality found in the cam gear? The problem has been eliminated through the checks of steps up to 6.

5 6 7

Transfer belt unit Transfer belt unit makes positive contact with plates on rails.

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Service Manual

705

TROUBLESHOOTING

22. IMAGE QUALITY PROBLEM 22.3.19 Printer monocolor: low image density

Field Service Ver. 1.0 Jul. 2009

A. Typical faulty images

ABCDE ABCDE ABCDE ABCDE ABCDE


A02EF4C516DA

B. Troubleshooting procedure
Step 1 Section Warning display Check item The maintenance call mark is displayed on the panel. Check data for Vg and Vdc. Color Vdc: around 400 V Vg : around 500 V Black Vdc: around 400 V Vg : around 500 V Result YES Action Take action according to the warning code shown on the state confirm screen. Go to next step.

State Confirm o Table Number (Service Mode)

3 4

State Confirmation o Level History 1 (Service Mode)

Editado por: Hugo Luis Escalante Check TCR data. NO Go to next step.
(specified rang: 6 to 8 %) IDC output value is around 4.3 V. NO Clean IDC sensor and execute the image stabilization. Check image transfer belt for damage and correct as necessary. Go to step 10. Go to step 14. Go to step 10. Go to step 14. Go to step 10. Clean with cleaning jig. Check and correct contacts. Change image transfer belt unit. Reconnect. Change gear.

TROUBLESHOOTING

6 7 8 9 10 11 12 13 14

Level history data check results

Low TCR and low Vg and Vdc Low TCR and high Vg and Vdc TCR falling within specified range and low Vg and Vdc TCR falling within specified range and high Vg and Vdc The situations other than the abovementioned.

YES YES YES YES YES YES NO YES YES YES

PH unit Transfer belt unit

The surface of the PH window is dirty. Transfer belt unit makes positive contact with plates on rails. Is abnormality found in the cam gear?

Hopper unit

Connectors are loose. Gear is cracked.

706

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009


Step 15 Section Check item

22. IMAGE QUALITY PROBLEM


Result NO Action Go to next step.

Image Process Toner is properly supplied when Adjustment o TCR toner supply is run. TCR Toner Supply (Service Mode) Image Process Adjustment oGradation Adjust (Service Mode) Image Process Adjustment o D Max Density (Service Mode) Image Process Adjustment o Stabilizer o Initialize + Image Stabilization (Service Mode) Conv. Value falls within the specified range as checked through gradation adjust. Dark: 0 100 Highlight: 0 60 The problem has been eliminated through the adjust of D Max.

16

YES Go to step 19.

17

NO

Go to next step.

18

After the Initialize + Image Stabilization sequence has been completed, run gradation adjust.

NO

Go to next step.

19

The problem has been eliminated through the checks of steps up to 19.

NO

Change drum unit. oChange developing unit. o Change printer control board oChange PH unit. oChange high voltage unit.

Editado por: Hugo Luis Escalante

Y111230-2

Service Manual

707

TROUBLESHOOTING

22. IMAGE QUALITY PROBLEM 22.3.20

Field Service Ver. 1.0 Jul. 2009

Printer monocolor: gradation reproduction failure

A. Typical faulty images

A02EF4C522DA

B. Troubleshooting procedure
Step 1 Section Warning display Check item The maintenance call mark is displayed on the panel. Original type and screen pattern are selected properly. The surface of the PH window is dirty. Result YES Action Take action according to the warning code shown on the state confirm screen. Change screen pattern. Clean with cleaning jig.

2 3 4

Photo/density PH unit

NO YES

State Confirma- IDC output value is around 4.3 V. tion o Level History 1 (Service Mode) Image Process Adjustment oGradation Adjust (Service Mode) Image Process Adjustment o D Max Density (Service Mode)

Editado por: Hugo Luis Escalanteexecute NO Clean IDC sensor and


the image stabilization. Check image transfer belt for damage and correct as necessary. YES Go to step 8. Conv. Value falls within the specified range as checked through gradation adjust. Dark: 0 100 Highlight: 0 60 The problem has been eliminated through the adjust of D Max.

TROUBLESHOOTING

NO

Go to next step.

Image Process After the Initialize + Image StabilizaAdjustment tion sequence has been completed, o Stabilizer o run gradation adjust; Initialize + Image Stabilization (Service Mode) The problem has been eliminated through the checks of steps up to 8.

NO

Go to next step.

NO

Change drum unit. o Change printer control board o Change PH unit. o Change high voltage unit.

708

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 22.3.21 Printer monocolor: foggy background

22. IMAGE QUALITY PROBLEM

A. Typical faulty images

ABCD ABCD ABCD ABCD ABCD


A02EF4C510DA

B. Troubleshooting procedure
Step 1 Section Warning display Check item The maintenance call mark is displayed on the panel. Check data for Vg and Vdc. Color Vdc: around 400 V Vg : around 500 V Black Vdc: around 400 V Vg : around 500 V (specified rang: 6 to 8 %) IDC output value is around 4.3 V. NO Clean IDC sensor and execute the image stabilization. Check image transfer belt for damage and correct as necessary. Go to step 10. Go to step 12. Go to step 10. Go to step 12. Go to step 10. Clean. Clean with cleaning jig. Go to next step. Result YES Action Take action according to the warning code shown on the state confirm screen. Go to next step.

State Confirmation o Table Number (Service Mode)

NO

3 4

State Confirmation o Level History 1 (Service Mode)

EditadoCheck TCR data. por: Hugo Luis Escalante NO Go to next step.

5 6 7 8 9 10 11 12

YES YES YES YES YES YES NO

TCR falling within specified range and low Vg and Vdc TCR falling within specified range and high Vg and Vdc The situations other than the abovementioned. Imaging unit PH unit Image Process Adjustment o Background Voltage Margin (Service Mode) Dirty on the outside. The surface of the PH window is dirty. The problem is eliminated after background voltage margin has been adjusted.

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TROUBLESHOOTING

Level history data Low TCR and low Vg and Vdc check results Low TCR and high Vg and Vdc

YES

22. IMAGE QUALITY PROBLEM


Step 13 Section Image Process Adjustment oGradation Adjust (Service Mode) Check item Conv. Value falls within the specified range as checked through gradation adjust. Dark: 0 100 Highlight: 0 60

Field Service Ver. 1.0 Jul. 2009


Result YES Action Go to step 17.

14

Image Process The problem has been eliminated Adjustment through the adjust of D Max. o D Max Density (Service Mode) Image Process Adjustment o Stabilizer o Initialize + Image Stabilization (Service Mode) Printer control board (PRCB) PH relay board (PHREYB) After the Initialize + Image Stabilization sequence has been completed, run gradation adjust.

NO

Go to next step.

15

NO

Go to next step.

16

Check the connection of connectors, harness, and flat cables between PRCB and PHREYB, and correct if necessary. The problem has been eliminated through the checks of steps up to 16.

NO

Change printer control board. Change PH relay board.

17

NO

Change drum unit. o Change PH unit. o Change high voltage unit.

Editado por: Hugo Luis Escalante

TROUBLESHOOTING

710

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 22.3.22 Printer monocolor: void areas, white spots

22. IMAGE QUALITY PROBLEM

A. Typical faulty images


Void areas White spots

A02EF4C523DA

B. Troubleshooting procedure
Step 1 2 Section Image Check Check item There are void areas at the front side or high density section. There is void area at the rear side section. Drum unit Toner cartridge Installation environment The surface of the PC drum is scratched. the toner cartridge. 5 Is the atmospheric pressure at the installation site low? YES Make the following adjustment: [Service Mode] o [Image Process Adjustment] o [Dev. Bias Choice]. Result YES YES See P.706 Perform [Transfer Adjust] of [Image Process Adjustment] under Service Mode. Change drum unit. Action

3 4

YES

Editado por: Hugo LuisYES Remove foreign matter. Escalante Foreign matter or caked toner in

Y111230-2

Service Manual

711

TROUBLESHOOTING

22. IMAGE QUALITY PROBLEM 22.3.23 Printer monocolor: colored spots

Field Service Ver. 1.0 Jul. 2009

A. Typical faulty images

AA
A02EF4C524DA

B. Troubleshooting procedure
Step 1 2 3 Section Drum unit/ developing unit Check item Developing bias contact terminal makes good connection. The surface of the PC drum is scratched. Dirty on the outside. Result NO YES YES Action Clean contact terminal and check terminal position. Change drum unit. Clean.

Editado por: Hugo Luis Escalante

TROUBLESHOOTING

712

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 22.3.24 Printer monocolor: blurred image

22. IMAGE QUALITY PROBLEM

A. Typical faulty images

A02EF4C511DA

B. Troubleshooting procedure
Step 1 2 3 Section PH unit Drum unit Check item The surface of the PH window is dirty. Dirty on the outside. The problem has been eliminated through the checks of steps up to 2. Result YES YES NO Action Clean with cleaning jig. Clean. Change imaging unit. o Change PH unit.

Editado por: Hugo Luis Escalante

Y111230-2

Service Manual

713

TROUBLESHOOTING

22. IMAGE QUALITY PROBLEM 22.3.25 Printer monocolor: blank copy, black copy

Field Service Ver. 1.0 Jul. 2009

A. Typical faulty images


Blank copy Black copy

A02EF4C518DA

B. Troubleshooting procedure
Step 1 2 Section Image check Drum unit Check item A blank copy occurs. Coupling of drum unit drive mechanism is installed properly. The PC drum charge corona voltage contact or PC drum ground contact of the imaging unit is connected properly. Result YES NO Action Check PH unit connector for proper connection. Check and correct drive transmitting coupling. Change drum unit. Check, clean, or correct the contact.

NO

Editado por: Hugo Luis Escalante


4 5 High voltage unit/ Connector is connected properly. The problem has been eliminated through the check of step 4. NO NO Reconnect.

Change high voltage unit. o Change printer control board o Change PH unit.

TROUBLESHOOTING

714

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 22.3.26 Printer monocolor: uneven image

22. IMAGE QUALITY PROBLEM

A. Typical faulty images

A02EF4C525DA

B. Troubleshooting procedure
Step 1 2 3 Section Toner cartridge PH unit Toner cartridge Check item The toner cartridge of every color is surely installed. The PH unit is surely installed. There is any stain or breakage on the drive section of the toner cartridge. Result NO NO YES Re-install it. Re-install it. Clean/replace the toner cartridge. Action

4 5

Drum unit

EditadoThere is anythe PCdamage Luis Escalante por: stain, drum. or YES Replace the drum unit. abrasion on Hugo
There is any stain, damage, deformation or abrasion on the transfer roller. There is any stain, damage, deformation or abrasion on the roller and drive section of the fusing unit. The problem has been eliminated through the check of step 6. YES Replace the transfer roller. YES Replace the fusing unit.

Transfer roller

Fusing unit

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Service Manual

715

TROUBLESHOOTING

NO

Replace the image transfer belt unit.

22. IMAGE QUALITY PROBLEM 22.3.27

Field Service Ver. 1.0 Jul. 2009

Printer 4-color: white lines, white bands, colored lines and colored bands in sub scan direction

A. Typical faulty images


White lines White bands Colored lines Colored bands

A02EF4C507DA

B. Troubleshooting procedure
Step 1 2 3 Section Image check Check item A white line or colored line in sub scan direction. Result Action

YES Clean the comb electrode. YES Clean with specified solvent. (See Maintenance.) YES Clean dirty belt with a soft cloth. Change transfer belt unit if belt is damaged.

Transfer belt unit Fingerprints, oil, or other foreign matter is evident on the transfer belt. Transfer belt is dirty or scratched.

Editado por: Hugo Luis Escalante


Cleaning blade is not effective in removing toner completely. Transfer roller unit Paper path Transfer roller is dirty or scratched. There is foreign matter on paper path. Image transfer paper separator fingers are damaged or dirty. Fusing unit Fusing entrance guide plate is dirty or damaged. Fusing paper separator fingers are dirty. The problem has been eliminated through the checks of steps up to 9.

4 5 6 7

YES Change transfer belt unit. YES Change transfer roller unit. YES Remove foreign matter. YES Clean or change. YES Clean. Change fusing unit. YES Clean. NO Change printer control board

TROUBLESHOOTING

8 9 10

716

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 22.3.28

22. IMAGE QUALITY PROBLEM

Printer 4-color: white lines, white bands, colored lines and colored bands in main scan direction

A. Typical faulty images


White lines White bands Colored lines Colored bands

A02EF4C508DA

B. Troubleshooting procedure
Step 1 Section Check item Result YES Action Clean with specified solvent. (See Maintenance.) Clean dirty belt with a soft cloth. Change transfer belt unit if belt is damaged.

Transfer belt unit Fingerprints, oil, or other foreign matter is evident on the transfer belt. Transfer belt is dirty or scratched.

YES

3 4 5 6 7 8 9

Cleaning brush is not effective in YES Clean cleaning brush. Editado por: Hugo Luis Escalante removing toner completely. Transfer roller unit Paper path Transfer roller is dirty or scratched. There is foreign matter on paper path. Image transfer paper separator fingers are damaged or dirty. Fusing unit Fusing entrance guide plate is dirty or damaged. Fusing paper separator fingers are dirty. Neutralizing brush The resistance values between the neutralizing brush and the ground terminal is not f. The problem has been eliminated through the checks of steps up to 9. YES YES YES YES YES NO

Change transfer belt unit. Change transfer roller unit.

Remove foreign matter. Clean or change.

Clean. Check the contact. Change neutralizing brush. Change printer control board

10

NO

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Service Manual

717

TROUBLESHOOTING

Clean. Change fusing unit.

22. IMAGE QUALITY PROBLEM 22.3.29

Field Service Ver. 1.0 Jul. 2009

Printer 4-color: uneven density in sub scan direction

A. Typical faulty images

A02EF4C526DA

B. Troubleshooting procedure
Step 1 Section Check item Result YES Action Clean it with the tender cloth or paper which is dusted with the toner. Clean dirty belt with a soft cloth. Change transfer belt unit if belt is damaged. Clean.

Transfer belt unit Fingerprints, oil, or other foreign matter is evident on the transfer belt. Transfer belt is dirty or scratched.

YES

3 4 5 6

Transfer roller unit

Editado transfer roller is installed Luis Reinstall. Escalante Image por: Hugo NO
Terminal is dirty. properly. Image transfer roller is dirty or scratched. The problem has been eliminated through the checks of steps up to 5. YES NO Change transfer roller unit. Change transfer belt unit. YES

TROUBLESHOOTING

718

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 22.3.30

22. IMAGE QUALITY PROBLEM

Printer 4-color: uneven density in main scan direction

A. Typical faulty images

A02EF4C521DA

B. Troubleshooting procedure
Step 1 Section Check item Result YES Action Clean it with the tender cloth or paper which is dusted with the toner. Clean dirty belt with a soft cloth. Change transfer belt unit if belt is damaged. Clean.

Transfer belt unit Fingerprints, oil, or other foreign matter is evident on the transfer belt. Transfer belt is dirty or scratched.

YES

3 4 5 6

Transfer roller unit

Editado por: Hugo LuisNO Reinstall. Escalante Image transfer roller is installed
Terminal is dirty. properly. Image transfer roller is dirty or scratched. The problem has been eliminated through the checks of steps up to 5. YES NO Change transfer roller unit. Change transfer belt unit. o Change high voltage unit. YES

Y111230-2

Service Manual

719

TROUBLESHOOTING

22. IMAGE QUALITY PROBLEM 22.3.31 Printer 4-color: low image density

Field Service Ver. 1.0 Jul. 2009

A. Typical faulty images

ABCDE ABCDE ABCDE ABCDE ABCDE


A02EF4C516DA

B. Troubleshooting procedure
Step 1 2 3 4 Section Paper Check item Paper is damp. Result YES YES NO NO Action Change paper to one just unwrapped from its package. Clean. Reinstall. Correct or change.

Transfer belt unit Terminal is dirty. Transfer roller unit Transfer roller is installed properly. Charge neutralizing needle is not separated and ground terminal is connected properly.

5 6

IDC sensor

Editado por: Hugo Luis Escalanteexecute Sensor is dirty. YES Clean IDC sensor and
the image stabilization. Conv. Value falls within the specified range as checked through gradation adjust. Dark: 0 100 Highlight: 0 60 YES Go to step 9.

Image Process Adjustment oGradation Adjust (Service Mode)

TROUBLESHOOTING

Image Process The problem has been eliminated Adjustment through the adjust of D Max o D Max Density Density. (Service Mode) Image Process Adjustment o Stabilizer o Reset + Stabilizer (Service Mode) After the Initialize + Image Stabilization sequence has been completed, run gradation adjust.

NO

Go to next step.

NO

Go to next step.

The problem has been eliminated through the checks of steps up to 8.

NO

Change image transfer belt unit. o Change printer control board o Change high voltage unit.

720

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 22.3.32 Printer 4-color: poor color reproduction

22. IMAGE QUALITY PROBLEM

A. Typical faulty images

A02EF4C527DA

B. Troubleshooting procedure
Step 1 2 3 4 Section Paper Check item Paper is damp. Result YES YES NO NO Action Change paper to one just unwrapped from its package. Clean. Reinstall. Correct or change.

Transfer belt unit Terminal is dirty. Transfer roller unit Transfer roller is installed properly. Charge neutralizing needle is not separated and ground terminal is connected properly.

5 6

IDC sensor

Editado por: Hugo LuisYES Clean IDC sensor and execute Escalante Sensor is dirty.
the image stabilization. Conv. Value falls within the specified range as checked through gradation adjust. Dark: 0 100 Highlight: 0 60 YES Go to step 9.

Image Process Adjustment o Gradation Adjust (Service Mode)

Image Process Adjustment o Stabilizer o Reset + Stabilizer (Service Mode)

After the Reset + Stabilizer sequence has been completed, run gradation adjust.

NO

Go to next step.

The problem has been eliminated through the checks of steps up to 8.

NO

Change transfer belt unit. o Change printer control board o Change high voltage unit.

Y111230-2

Service Manual

721

TROUBLESHOOTING

Image Process The problem has been eliminated Adjustment through the adjust of D Max DenoD Max Density sity. (Service Mode)

NO

Go to next step.

22. IMAGE QUALITY PROBLEM 22.3.33

Field Service Ver. 1.0 Jul. 2009

Printer 4-color: incorrect color image registration

A. Typical faulty images

AA
A02EF4C512DA

B. Troubleshooting procedure
Step 1 Section Check item Result YES Action Take action according to the warning code shown on the state confirm screen. Turn off the main power switch and turn it on again more than 10 seconds after. Clean it with the tender cloth or paper which is dusted with the toner. Clean dirty belt with a soft cloth. Change transfer belt unit if belt is damaged. Clean. Change drum unit. Reinstall. Change transfer roller unit. Readjust fusing transport speed.

Warning display The maintenance call mark is displayed on the panel. Machine condition Transfer belt unit Vibration is given to the machine after main power switch has been turned ON. Fingerprints, oil, or other foreign matter is evident on the transfer belt.

YES

Editado por: Hugo Luis Escalante


YES Transfer belt is dirty or scratched. YES Drive coupling to the machine is dirty. YES YES NO YES YES

5 6 Drum unit Transfer roller unit

TROUBLESHOOTING

The surface of the PC drum is scratched. Transfer roller is installed properly. Transfer roller is dirty or scratched.

7 8 9

Machine Brush effect or blurred image o Fusing Trans- occurs. port Speed (Service Mode) Machine Check the specific color in which o Color regis- color shift occurs. tration Adjustment (Service Mode) Skew correction Skew correction motor/C, M, Y motor functions correctly. PH relay board REYB/PH ICP2, 3, 4 conduction check

10

YES

Perform Color registration Adjustment. If color shift is not corrected even with a correction of 1 dot, go to next step. Change skew correction motor. Change PH relay board. Change PH unit.

11 12

NO NO

722

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009


Step 13 Section Check item The problem has been eliminated through the checks of steps up to 10.

22. IMAGE QUALITY PROBLEM


Result NO Action Change transfer belt unit. Change printer control board.

Editado por: Hugo Luis Escalante

Y111230-2

Service Manual

723

TROUBLESHOOTING

22. IMAGE QUALITY PROBLEM 22.3.34 Printer 4-color: void areas, white spots

Field Service Ver. 1.0 Jul. 2009

A. Typical faulty images


Void areas White spots

A02EF4C523DA

B. Troubleshooting procedure
Step 1 2 Section Image check Check item There are void areas at the front side or high density section. There are void areas in the trailing edge. Transfer belt unit Fingerprints, oil, or other foreign matter is evident on the transfer belt. Result YES See P.721 YES Perform [Transfer Adjust] of [Image Process Adjustment] under Service Mode. YES Clean it with the tender cloth or paper which is dusted with the toner. YES Clean dirty belt with a soft cloth. Change transfer belt unit if belt is damaged. YES Change 2nd image transfer roller unit. NO Correct or change. Action

Editado por: Hugo Luis Escalante


Transfer belt is dirty or scratched. Transfer roller is dirty or scratched. Charge neutralizing needle is not separated and ground terminal is connected properly.

5 6

Transfer roller unit

TROUBLESHOOTING

7 8 9

Paper path

There is foreign matter on paper path. Pre-image transfer guide plate is damaged or dirty. The problem has been eliminated through the checks of steps up to 8.

YES Remove foreign matter. YES Clean or change. NO Change transfer belt unit.

724

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Field Service Ver. 1.0 Jul. 2009 22.3.35 Printer 4-color: colored spots

22. IMAGE QUALITY PROBLEM

A. Typical faulty images

AA
A02EF4C509DA

B. Troubleshooting procedure
Step 1 2 Section Drum unit Check item The surface of the PC drum is scratched. Result YES YES Action Change drum unit. Clean it with the tender cloth or paper which is dusted with the toner. Clean dirty belt with a soft cloth. Change transfer belt unit if belt is damaged. Change transfer roller unit. Remove foreign matter. Change fusing unit. Change transfer belt unit.

Transfer belt unit Fingerprints, oil, or other foreign matter is evident on the image transfer belt. Transfer belt is dirty or scratched.

YES

Editado por: Hugo Luis Escalante


4 5 6 7 Transfer roller unit Paper path Fusing unit Transfer roller is dirty or scratched. There is foreign matter on paper path. Fusing belt is dirty or scratched. The problem has been eliminated through the checks of steps up to 6. YES YES YES NO

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Service Manual

725

TROUBLESHOOTING

22. IMAGE QUALITY PROBLEM 22.3.36

Field Service Ver. 1.0 Jul. 2009

Printer 4-color: poor fusing performance, offset

A. Typical faulty images


Poor fusing performance Offset

CF CF CF
A02EF4C528DA

B. Troubleshooting procedure
Step 1 2 Section Paper Machineo Fusing Temperature (Service Mode) Check item Paper type does not match. Changing fusing temperature eliminates the problem of poor fusing performance and offset. The problem has been eliminated through the checks of steps up to 2. Result YES YES Action Change the setting. Readjust fusing temperature.

NO

Change fusing unit.

Editado por: Hugo Luis Escalante

TROUBLESHOOTING

726

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 22.3.37 Printer 4-color: brush effect, blurred image

22. IMAGE QUALITY PROBLEM

A. Typical faulty images


Brush effect Blurred image

A02EF4C529DA

B. Troubleshooting procedure
Step 1 2 3 4 5 6 Fusing unit Section Paper Check item Paper is damp. Paper type does not match. Fusing unit is installed properly. Fusing entrance guide plate is dirty. Fusing belt is dirty or scratched. Result YES YES NO YES YES Action Change paper to one just unwrapped from its package. Change the setting. Reinstall. Clean. Change fusing unit.

Machine Changing fusing speed eliminates o Fusing Trans- the problem of brush effect and port Speed blurred image. (Service Mode)

Readjust Editado por: Hugo LuisYES speed. fusing transport Escalante

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727

TROUBLESHOOTING

22. IMAGE QUALITY PROBLEM 22.3.38 Printer 4-color: back marking

Field Service Ver. 1.0 Jul. 2009

A. Typical faulty images

AA
A02EF4C530DA

B. Troubleshooting procedure
Step 1 2 3 4 5 Section Check item Result YES YES YES YES Action Change transfer roller unit. Remove foreign matter. Clean or change. Change fusing unit.

Transfer roller unit Transfer roller is scratched or dirty. Paper path Fusing unit There is foreign matter on paper path. Fusing entrance guide plate is scratched or dirty. Lower fusing roller is scratched or dirty. matter is evident on the transfer belt.

Transfer belt unit

Editado por: or other foreignLuis Escalante cloth or Hugo YES Clean it with the tender Fingerprints, oil,
paper which is dusted with the toner. NO Change transfer belt unit. o Change high voltage unit. The problem has been eliminated through the checks of steps up to 5.

TROUBLESHOOTING

728

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 22.3.39 Printer 4-color: uneven image

22. IMAGE QUALITY PROBLEM

A. Typical faulty images

A02EF4C525DA

B. Troubleshooting procedure
Step 1 2 3 Section Toner cartridge PH unit Toner cartridge Check item The toner cartridge of every color is surely installed. The PH unit is surely installed. There is any stain or breakage on the drive section of the toner cartridge. Result NO NO YES Re-install it. Re-install it. Clean/replace the toner cartridge. Action

4 5

Drum unit

EditadoThere is anythe PCdamage Luis Escalante por: stain, drum. or YES Replace the drum unit. abrasion on Hugo
YES Replace the transfer roller unit. There is any stain, damage, deformation or abrasion on the roller and drive section of the fusing unit. The problem has been eliminated through the check of step 6. YES Replace the fusing unit.

Transfer roller unit There is any stain, damage, deformation or abrasion on the transfer roller. Fusing unit

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TROUBLESHOOTING

NO

Replace the transfer belt unit.

23. IC protector

Field Service Ver. 1.0 Jul. 2009

23. IC protector
23.1 Outline
To increase product safety, this MFP has an IC protector (ICP) installed in each board. ICP is a component that protects IC. If the amount of the current supplied to the electrical parts such as motor exceeds the set level, ICP trips to protect IC from over current. The following list contains ICP installed in each board, related devices, and symptoms that occur when ICP trips.

23.2 IC protector list


23.2.1 Main body A. Printer control board
ICP No. ICP1 ICP2 When ICP trips Symbol EL/Y EL/M EL/C EL/K CL4 SD2 Target part name LCC, cabinet Erase lamp/Y Erase lamp/M Erase lamp/C Erase lamp/K Registration roller clutch Misfeed at vertical transport section Symptom in each load No function No change (No light up. Accidental image or stain on image may occur) Trouble code and others P5/P28/P6/ P7/P8/P9/ P21/P22 C2355 C2555/ C255B/ C2553/C255A C2551/C2559/ C2557/C255C C5351 C2555/ C255B/ C2553/C255A C2551/C2559/ C2557/C255C

Editado por: Hugo Luis Escalante


Transfer belt cleaner cooling fan motor Toner cartridge motor/YM Transfer belt cleaner cooling fan motor's failure to turn TCR sensor/Y,M abnormally low toner/adjustment failure TCR sensor/C,K abnormally low toner/adjustment failure Power supply cooling fan motors failure to turn TCR sensor/Y,M abnormally low toner/adjustment failure TCR sensor/C,K abnormally low toner/adjustment failure

IDC registration sensor shutter IDC sensor failure solenoid Color regist failure

FM6 ICP3 M6

M7

Toner cartridge motor/CK Power supply cooling fan motor Toner supply motor/YM

TROUBLESHOOTING

FM1 ICP4 M8

M9

Toner supply motor/CK

730

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Field Service Ver. 1.0 Jul. 2009


When ICP trips Symbol M2 M1 M3 M8 M9 M7 M5 M4 Target part name Registration motor Reading motor Exit motor Take-up motor Glass cleaning motor Lift-up motor Symptom in each load ADF transport section JAM ADF image reading section JAM ADF paper exit section JAM ADF paper feed section JAM Glass cleaning motor mechanism failure Lift up mechanism failure

23. IC protector

ICP No. F2 F3 F1 F4 F5 PS1 PS2 PS3

Trouble code and others     C-8107 C-8106 C-8102 C-8101

Reverse roller pressure/retrac- Turn around pressure welding aliention motor ation trouble Reading roller pressure/retrac- Before reading pressure welding tion motor alienation mechanism

23.2.3

PC-107/PC-207

A. PC Control board
ICP No. ICP1 ICP2 ICP3 ICP5 ICP6 When ICP trips Symbol M122 M123 M121 M120  M124 M125 Target part name Tray3 paper feed motor Tray4 paper feed motor Tray4 vertical transport motor Symptom in each load Paper feed drive malfunction, paper feed JAM Paper feed drive malfunction, paper feed JAM Trouble code and others     C-0206 C-0208

Editado por: Hugo Luis Escalante


Tray3 vertical transport motor Paper feed drive malfunction, paper feed JAM Unable to be detected Lift up mechanism failure DC to DC converter for 5V power supply Tray3 lift-up motor Tray4 lift-up motor

Y111230-2

Service Manual

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TROUBLESHOOTING

Field Service Ver. 1.0 Jul. 2009


When ICP trips Symbol CL5 CL6 CL3 CL1 CL2 CL7 SD1 ICP6 ICP7 M11 M10 M12 M13 ICP8 ICP9 M5 Target part name Transfer belt retraction clutch Symptom in each load

23. IC protector

ICP No. ICP5

Trouble code and others C2152 C225D

Transfer belt pressure welding alienation Color developing unit de-engagement failure Misfeed at tray 1 feed section Misfeed at tray 2 feed section Misfeed at tray 2 feed section Misfeed at manual bypass feed section Manual feed up/down abnormality Misfeed at tray 3/4 feed section Fusing roller separation failure Color developing unit de-engagement failure Tray 1 feeder up/down abnormality Tray 2 feeder up/down abnormality Misfeed at duplex transport section

Developing clutch/K Paper feed tray 1 paper feed clutch Paper feed tray 2 paper feed clutch Paper feed tray 2 vertical transport clutch Manual paper feed clutch Manual pick-up solenoid Dehumidifier heater Fusing pressure roller retraction motor Color dev. unit engaged motor Paper feed tray 1 lift-up motor Paper feed tray 2 lift-up motor Duplex transport motor

C0211 C3101 C225D C0202 C0204

M4 Switchback motor Misfeed at duplex transport section Editado por: Hugo Luis Escalante

Y111230-2

Service Manual

731

TROUBLESHOOTING

23. IC protector

Field Service Ver. 1.0 Jul. 2009


When ICP trips

ICP No.

Symbol

Target part name Paper exit sensor Fusing loop detect sensor Color dev. unit engaged position sensor Transfer belt retraction sensor Color PC main sensor Monochrome PC main sensor Color PC sub-sensor Monochrome PC sub-sensor Manual CD size sensor Manual paper empty sensor Manual lift-up position sensor Manual multi FD sensor /1 Manual multi FD sensor /2 Manual multi FD sensor /3 Duplex paper passage sensor Fusing pressure roller retraction sensor Fusing pressure roller home sensor sensor

Symptom in each load No power supply for both CPU and ASIC

Trouble code and others C6752

ICP11 PS3 PS2 PS37 PS39 PS33 PS34 PS35 PS36 SE2 PS27 PS26 PS28 PS29 PS30 PS40 PS38 PS32 PS25 PS15 PS11 PS24

Editado por:limit Paper feed tray 1 upper Hugo Luis Escalante


Paper feed tray 1 device detection sensor Paper feed tray 1 near empty sensor Paper feed tray 1 paper empty sensor Paper feed tray 1 paper CD size detect sensor/1 Paper feed tray 1 paper CD size detect sensor/2 Paper feed tray 2 upper limit sensor Paper feed tray 2 device detection sensor

TROUBLESHOOTING

PS13 PS14 PS22 PS18

732

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009


When ICP trips Symbol Target part name Paper feed tray 2 near empty sensor Paper feed tray 2 paper empty sensor Paper feed tray 2 paper CD size detect sensor/1 Paper feed tray 2 paper CD size detect sensor/2 Symptom in each load No power supply for both CPU and ASIC

23. IC protector

ICP No.

Trouble code and others C6752

ICP11 PS12 PS21 PS16 PS17

PEIB/1 Tray 3 paper empty indicator board PEIB/2 Tray 4 paper empty indicator board RS4 RS5 RS6 RS7 PH REYB ICP12 PH REYB Toner near empty switch/Y Toner near empty switch/M Toner near empty switch/C Toner near empty switch/K PH relay board (to the index board into the PH unit) PH relay board (to the index board into the PH unit) Laser malfunction TCR sensor abnormally high toner/ adjustment failure C4501 C2556/ C255B/ C2554/ C255A/ C2552/C2559/ C2558/C255C C2413/C2412/ C2411/C2414 CC163

Editado por: Hugo Luis Escalante


Developing unit new article release failure ROM contents error (PRT) DR NDTB Drum unit new article detect board/Y,M,C,K Drum unit new release failure

TCRSB TCR sensor board/Y,M,C,K

ROM contents error (PRT) ICP14 LEDB1 Paper feed tray 1 LED board LEDB2 Paper feed tray 2 LED board PS1 IDCS/ MK IDCS/ YC TEM/ HUM Sensor in front of tim. roller Dispose toner box set sensor Waste toner full sensor IDC registration sensor/MK IDC registration sensor/YC Temperature/humidity sensor No change (Panel display 0q C 10% Risk of image failure) No light up of tray 1 LED No light up of tray 2 LED Misfeed at vertical transport section Waste toner box set is continuously detected Waste toner full is continuously detected IDC sensor failure

CC163 P5/P28

Y111230-2

Service Manual

733

TROUBLESHOOTING

C2A13/ C2A12/ C2A11/C2A14

23. IC protector

Field Service Ver. 1.0 Jul. 2009


When ICP trips

ICP No.

Symbol

Target part name Paper feed tray 1 paper feed sensor Paper feed tray 2 paper feed sensor Paper feed tray 2 vertical transport sensor

Symptom in each load Misfeed at tray 1 feed section Misfeed at tray 2 feed section Misfeed at tray 2 feed section

Trouble code and others

ICP15 PS23 PS20 PS19

B. PH relay board
ICP No. ICP1 ICP2 ICP3 ICP4 When ICP trips Symbol M14 M15 M16 M17 Target part name Polygon motor Skew correction motor/Y Skew correction motor/M Skew correction motor/C Symptom in each load Polygon motor rotation trouble No function of skew correction regist failure No function of skew correction regist failure No function of skew correction regist failure Trouble code and others C4101

23.2.2

DF-617

A. DF control board
ICP No. F8 F6

Editado por: Hugo Luis When ICP trips Escalante


Target part name DC to DC converter input section 24V line Reverse path switching solenoid Exit reverse path switching solenoid Stamp solenoid Cooling fan Registration sensor Reverse registration sensor After separate sensor Reverse roller sensor Before read sensor Length sensor/1 Length sensor/2 Length sensor/3 Lift up lower sensor Original set sensor Symptom in each load Unable to produce DC5V in ADF and MFP unable to detect ADF ADF paper exit/image reading section JAM ADF image reading section JAM Unable to place a stamp Cooling fan failure ADF transport section JAM ADF turnover section JAM ADF transport section JAM Turn around pressure welding alienation trouble ADF transport section JAM Wrong original size detection Wrong original size detection Wrong original size detection Lift up mechanism failure Original reset indication Trouble code and others     C-8302    C-8102     C-8106 

Symbol  SD1 SD2

TROUBLESHOOTING

F7

SD3 FM1

F10

PS3 PS8 PS4

F9

PS7 PS9 PS10 PS11 PS12 PS15

F11

PS20

734

Service Manual

Y111230-2

23. IC protector 23.2.4 PC-408

Field Service Ver. 1.0 Jul. 2009

A. PC Control board
ICP No. ICP1 ICP2 ICP3 When ICP trips Symbol M1 M2 M3 Target part name Paper feed motor Vertical transport motor Division board position motor Symptom in each load Paper feed drive malfunction, paper feed JAM Paper feed drive malfunction, paper feed JAM Paper feed drive malfunction, Division board position motor malfunction Paper feed drive malfunction, Shift motor malfunction Paper feed drive malfunction, Elevator motor malfunction Unable to be detected Trouble code and others   C-0213

ICP4 ICP5 ICP6

M4 M5 

Shift motor Elevator motor DC to DC converter for 5V power supply

C-0214, C-0215 C-0209, C-0210 

23.2.5

JS-505

A. JS control board
ICP No. F1 F2 F3 F4 When ICP trips Symbol   CL1

Editado por: Hugo to supply 24V to FN and MFP C-1004 Luis Escalante FN main power switch Unable
Symptom in each load unable to detect FN DC to DC converter input section 24 V line Roller pressure/retraction clutch Unable to produce DC5V in FN and MFP unable to detect FN Exit roller pressure/ retraction malfunction Continuous tray 1 full detection Continuous tray 2 full detection Shift motor drive failure Transport section JAM C-1004

Target part name

Trouble code and others

C-11A1 

TROUBLESHOOTING

T1FDT Lower tray paper full detect B/LED board/PR T2FDT Upper tray paper full detect B/LED board/PR

F6 F7

M2 M1

Shift motor Transport motor

C-1182 

736

Service Manual

Y111230-2

Field Service Ver. 1.0 Jul. 2009 23.2.6 FS-527

23. IC protector

A. FS control board
ICP No. F1 F3 F4 F5 F6 F7 F8 Symbol    M1 M3 M4 M5 When ICP trips Target part name Between connection with MFP and 24V power line 24V to 5V DC to DC converter 5V to 3.3V DC to DC converter Paper passage motor/1 Paper passage motor/2 Conveyance motor Exit motor JAM between MFP and the paper receiving section JAM between RU and the intermediate section JAM between the intermediate and lower path sections JAM or multiple sheets/sets ejection JAM between the accommodation and exit sections. Stapler movement drive failure Symptom in each load No operation (Due to no power supply to CPU, FS connection not detected) Trouble code and others       

F9 F10 F11 F12 F13 F14

M11 M13 M14 SD1

Stapler movement motor Alignment plate motor Leading edge stopper motor

C-11B0

Alignment plate motor drive malfunc- C-1190 tion Leading edge stopper motor drive malfunction C-1194 

Editadomotor Hugo Luis Escalante M16 Tray2 shift por: Shift motor drive failure C-1182
Accommodation paddle solenoid Accommodation section JAM M2 Duplex path switching motor

Duplex path switching motor drive C-11E0 malfunction (Paper may be fed in the mode where this motor does not operate) Upper lower path switching motor drive malfunction (Paper may be fed when no finishing options are selected.) C-11E1

F15

M6

Upper lower path switching motor

F16

M8

Tray1 path switching motor

Tray1 path switching motor drive mal- C-11E2 function (Paper may be fed when it is not ejected to the tray 1.) Tray 3 exit roller pressure/ retraction failure (Only when JS is installed) Tray 2 exit roller pressure/ retraction failure C-11A7 C-11A1 C-11A2

F17 F18 F19 F20

M17 M9 M10 M100

Tray3 exit roller retraction motor Exit roller retraction motor

Accommodation roller retraction Accommodation roller pressure/ motor retraction failure Punch motor/1

Punch motor drive malfunction (Only C-11C0 during the initial operation or the punch operation in punch mode) Staple drive failure (Paper may be fed when stapling is not selected) Elevate drive malfunction C-11B2 C-1183

F21 F22

M18 M15

Stapler motor Elevate motor

Y111230-2

Service Manual

737

TROUBLESHOOTING

23. IC protector

Field Service Ver. 1.0 Jul. 2009


When ICP trips Target part name Accommodation paddle motor Symptom in each load Accommodation section JAM (Depending on conditions, paper may be ejected when no finishing options are selected.) Elevate drive malfunction Punch motor drive malfunction Trouble code and others 

ICP No. F23

Symbol M12

F25 F26

M15

Elevate motor

C-1183 C-11C0

PS200 Punch cam position sensor PS300 Punch pulse sensor/1 PS100 Punch home sensor/1   

F27

Stapler home sensor Stapler self-priming sensor Staple empty sensor Paper passage sensor/1 Paper passage sensor/2 Registration sensor Punch hole full sensor Lower path sensor Tray2 paper detection sensor

Staple drive failure (Likely to staple C-11B2 repeatedly depending on conditions)

F29

PS1 PS2 PS10 PS30

JAM

F30

PS9 PS16

JAM

23.2.7

SD-509

A. SD drive board
ICP No. F1

Editado por: Hugo Luis When ICP trips Escalante


Target part name Paper detection sensor/1 Paper detection sensor/2 24V to 5V DC to DC converter No operation (Due to no power supply to CPU, SD connection is not detected)  Symptom in each load Saddle section JAM Trouble code and others 

Symbol PS43 PS44 

F2

TROUBLESHOOTING

F3 F4 F5 F7 F8 F9

M24 M23 M20 M26  SD3

Center staple alignment motor/ Center-staple front adjust drive motor C-1114 F malfunction Center staple alignment motor/ Center-staple rear adjust drive motor C-1150 R malfunction Leading edge stopper motor Center fold plate motor Saddle stapler Leading edge grip solenoid Center-staple lead edge stopper motor malfunction Center-staple knife drive motor malfunction Saddle stapler drive failure Misalignment, misalignment of sheets in a copy set, and misaligned saddle stitch and fold positions Center-stapler drive failure or staple empty indication C-1113 C-1115 C-11B5 

F10

  

Stapler home sensor Staple empty sensor 1 Staple empty sensor 2

C-11B5

738

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Field Service Ver. 1.0 Jul. 2009


When ICP trips Symbol M25 M25 M21 M22 Target part name Center fold roller motor Center fold roller motor Upper paddle motor Lower paddle motor Symptom in each load Center-staple transfer motor malfunction Center-staple transfer motor malfunction Center-staple paddle roller motor malfunction (trailing edge) Center-staple paddle roller motor malfunction (Leading edge)

23. IC protector

ICP No. F11 F12 F13 F14

Trouble code and others C-1116 C-1116 C-1156 C-1158

23.2.8

FS-529

A. FS control board
ICP No. R1 CP1 When ICP trips Symbol   PS1 PS2 PS3 PS4 PS6 Target part name 24V to 5V DC to DC converter 24V to 3.3V DC to DC converter Paper passage sensor/1 Paper surface detect sensor/1 Paper surface detect sensor/2 Symptom in each load Not functioning Not functioning Trouble code and others                  

Tray up/down operation sensor Editado por: Hugo Luis Escalante Tray lower limit sensor Paper empty sensor Alignment plate home sensor/F Alignment plate home sensor/R Paper passage sensor/2 Stapler home sensor Pick up roller position sensor Belt position sensor Leading edge stopper home sensor Staple home position sensor Staple self prime sensor Staple empty sensor

PS7 PS8 PS9 PS10 PS11 PS12 PS13 PS14   

Y111230-2

Service Manual

739

TROUBLESHOOTING

23. IC protector

Field Service Ver. 1.0 Jul. 2009


When ICP trips

ICP No. CP2

Symbol PS1 PS2 PS3 PS4 PS6 PS7 PS8 PS9 PS10 PS11 PS12 PS13 PS14

Target part name Paper passage sensor/1 Paper surface detect sensor/1 Paper surface detect sensor/2 Tray up/down operation sensor Tray lower limit sensor Paper empty sensor Alignment plate home sensor/F Alignment plate home sensor/R Paper passage sensor/2 Stapler home sensor Pick up roller position sensor Belt position sensor Leading edge stopper home sensor Pick up roller position motor Pick up roller position motor Alignment motor/F Tray up/down motor

Symptom in each load Not functioning

Trouble code and others             

CP3

M1

Exit roller pressure/ retraction malfunction Exit roller pressure/ retraction malfunction Alignment plate F drive malfunction Elevate drive malfunction

C-11A1 C-11A1 C-1191 C-1183

CP10 M1 CP4 CP5 CP6 CP7 M3 M2 M4 SD3

Editado por: Hugo Luisdrive malfunction C-1190 Alignment motor/R Alignment plate R Escalante
Alignment stopper solenoid Paddle solenoid Paper surface detect solenoid Front door switch Conveyance motor/1 Conveyance motor/2 Stapler movement motor Belt retract solenoid Fan motor Flapper solenoid Stapler motor Leading edge stopper motor drive malfunction Paper exit failure, JAM Elevate drive malfunction "There is an open component." appears. Conveyance JAM Conveyance JAM Stapler movement drive malfunction Belt movement malfunction Fan motor drive malfunction JAM upon duplex printing Staple drive malfunction C-1194  C-1183    C-11B0 C-1181 C-1301  C-11B2

CP12 SD2 CP15 SD1 F2 CP8 CP9 SW1 M5 M6

TROUBLESHOOTING

CP17 M7 CP19 SD5 FM1 CP20 SD4 F1 M8

740

Service Manual

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