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Senior Vice President/ Chief Operating Officer Global Spectrum
As Chief Operating Officer of Global Spectrum, John Page's responsibilities include oversight of all Global Spectrum Regional Vice Presidents and the day-to-day operations of all Global Spectrum operating accounts. Page also supervises the Global Spectrum corporate support team base at our Philadelphia headquarters. These services include: risk management and insurance, human resources, operations, life safety, and parking. Page is also actively involved on a daily basis with booking events into the Wells Fargo Center (formerly the Wachovia Complex) and all Global Spectrum-managed facilities. Page brings to Global Spectrum over 20 years experience. While at the helm of the Wells Fargo Center, Page and his staff successfully attracted major events to Philadelphia, including the World Cup of Hockey, the U.S. Figure Skating Championships, the American Hockey League All-Star Game, the NCAA Women's Final Four, the 2000 Republican National Convention, the NCAA Men's East Regionals, the X Games, and the NBA All-Star Weekend. The Wells Fargo Center was also nominated as Facility of the Year by Pollstar Magazine, the concert industry's leading publication, and is ranked the third busiest venue in the United States. Additionally, Page has been nominated as Facility Executive of the Year for his role as General Manager at both the Wells Fargo Center and the former Wachovia Spectrum. Page joined the Spectrum in l993 as an event coordinator. He was named Vice President of Event Production in l997 for Comcast-Spectacor Facilities and was promoted to Senior Vice President in l999. The former University of Southern California football player worked as an event coordinator from l991 through l993 for Peter Luukko (current President of Comcast-Spectacor Ventures and Chairman of Global Spectrum), who at the time was the General Manager at the Los Angeles Coliseum and Sports Arena. He received his Bachelor of Science degree in Public Administration from University of Southern California in l988 and a Masters of Science from USC in l990. Page and his wife, Kellie, and their two sons, Jack and Sam, and daughter, Grace, reside in West Chester, PA.
Michael J. Scanlon
1105 St. Annes Way West Chester, PA 19382
Global Spectrum, PPL Park, Chester, PA General Manager/Regional Vice-President
January 2010 - Present
Responsible for oversight of all departmental operations at the 18,500-seat soccer (25,000- seat concert) Stadium and has led the management team since the building’s pre-opening phase in 2010. Specific duties include strategic planning, venue booking, event, operations, and financial oversight, as well as development of operating and capital budgets. Work closely with the facility’s primary tenants, the Philadelphia Union of Major League Soccer (MLS). Work closely with the Philadelphia Sports Congress (Sports Authority) to bid on potential events. Exceeded budget first two years of operation. Selected events include: MLS Soccer, MLS All-Star Game, International soccer matches, College Rugby Championships, NCAA Lacrosse Quarterfinals, NCAA College Cup Soccer (2013), NCAA college football and music events.
Global Spectrum, Chaifetz Arena, Saint Louis University, St. Louis, MO General Manager/Regional Vice-President
July 2008 – January 2010
Oversaw all departments at the new 11,500-seat basketball arena including booking, finance, marketing, ticketing and operations. Home to the Saint Louis University Billiken’s men’s and women’s basketball teams. Worked closely with Saint Louis University administration and athletic department. Exceeded budget each year.
Global Spectrum, Rose Quarter, Portland, OR General Manager
December 2004 – July 2008
Responsible for overseeing the day-to-day operations, sales, marketing and event bookings for the 19,980-seat Rose Garden Arena; 12,061-seat Memorial Coliseum as well as the Coliseum exhibition hall and the outdoor concert plaza. The Rose Quarter is home to the Portland Trail Blazers (NBA) Portland Winterhawks (WHL) and Portland Lumberjax (NLL)) Oversaw full-time staff of 100. Successful in leading turnaround of Arena whose former owners had placed arena in bankruptcy.. Increased concert activity to average of 44 per year, under previous ownership average was 29 per year for previous three years Ranked number nine in world in 2005-2006 by Venues Today for arenas 15,000 seats and larger based on gross ticket sales Ranked number one in total events and number three in number of tickets sold 2005-2006 by Venues Today for arenas 15,000 seats and larger Recipient of Venues Today 2006 industry booking award based on event bookings Recipient of Venues Today 2005 industry marketing award based on turnaround from bankruptcy Instrumental in attracting 2009 NCAA Men’s first and second round basketball tournament to Portland Instrumental in attracting a National Lacrosse league (NLL) franchise to Portland Selected events included: NCAA Basketball Tournament, NLL All-Star Game, Rolling Stones, Paul McCartney, U2.
Global Spectrum, Sun National Bank Center, Trenton, NJ General Manager
September1998 – December 2004
Had complete operational and financial responsibility for the new 10,500 seat arena. The arena was home to the Trenton Titans hockey team (ECHL) Trenton Stars basketball team (ABL) and the Trenton Lightening football team (IFL). Worked closely with the various teams and the arena’s owner Mercer County. Involved in the arena’s pre-opening including facility design, FF&E, purchasing and staff recruitment. Selected events included: Luciano Pavarotti, Elton John, Kiss, Shania Twain, ECHL All-Star game.
Global Spectrum (formerly Globe Facility Services) Colorado Springs World Arena, Colorado Springs, CO Director of Operations and Events February 1997 – September 1998
Oversaw the operations and event departments at the new 10,000-seat arena including guest services, parking, facility maintenance and department budgets. Home to the Colorado College Tigers hockey team and Colorado Goldkings hockey team (Western League). Involved in the arena’s pre-opening including facility design, FF&E purchasing and staff recruitment.
Global Spectrum (formerly Globe Facility Services) Whittemore Center Arena, Durham, NH Event Manager August 1995 – February 1997
Oversaw the event departments at the new 8,600-seat arena including guest services, parking and facility changeovers. Home to the University of New Hampshire Men’s and Women’s hockey and basketball teams. Involved in the arena’s pre-opening including facility design, FF&E purchasing and staff recruitment
Spectacor Management Group (SMG) Worcester Centrum, Worcester, MA Operations Coordinator
May 1993 – August 1995
Managed the operations departments at this 14,000-seat arena including changeovers, cleaning, stagehands and maintenance. Formulated department budget and purchasing. Home to the Worcester Icecats hockey team (AHL) and Mass Marauders football team (AFL)
International Association of Venue Managers (IAVM) North American Sports Commissions Former Vice President IAVM District one Sector Coordinator, 1996 Summer Olympic Games, Atlanta, GA Graduate, International Association of Venue Managers (IAVM) School of Facility Management, Oglebay, VA Northeastern University, Boston, MA, Masters in Sports Management Salem State College, Salem, MA; B.S. in Physical Education
Monty Jones, Jr.
3513 Jamaica Dr. Augusta, GA 30909 Cell Phone (803) 361-1777 E-mail: email@example.com OBJECTIVE To continually grow in my career by utilizing knowledge and abilities attained throughout years in sports and entertainment management and academic major
EDUCATION North Carolina State University Raleigh, NC Major: Bachelor of Science in Parks, Recreation, and Tourism Management Concentration: Sports Management Graduation Date: August 2002 EXPERIENCE General Manager, Global Spectrum/Augusta Entertainment Complex, Augusta, GA 2008 – present Responsible for overall management and day to day operation of complex Evaluate existing policies and procedures for improvement and monitor efficiency and safety of operation of facility Develop standard operating procedures for all operational functions of the facility Recruit, train, supervise, and evaluate administrative and supervisory staff Establish and maintain effective working relationships with Augusta-Richmond County Coliseum Authority, civic organizations, city/county personnel, media, lessees, employees, and the general public Prepare, implement, and monitor a detailed program budget Aggressively promote the use of the facility to maximize its utilization Negotiate lease agreements as determined necessary and in the best interests of the facility Supervise the cost accounting required of assigned events Prepare and maintain reports for the Coliseum Authority Oversight of $5 million dollar bond for capital improvements of 71 year old Bell Auditorium and 31 year old James Brown Arena Effective management of budget to increase revenue and lower subsidy annually Decreased subsidy by $1,020,000 and increase revenue by $4,000,000 over 3 year period combined Executive Director, Emil & Patricia A. Jones Convocation Center, Chicago, IL 2007 - 2008 Responsible for overall management and day to day operation of new facility Primary liaison between VenuWorks and Chicago State University Oversaw booking, marketing, operations, financial, catering and event aspects of the facility Represented facility in positive manner to community, entertainment industry, colleges and universities and other agencies Ventured within community to gain thorough knowledge of community’s needs for entertainment and keeping abreast of activities Developed and implemented policies, procedures, rental fees and additional charges competitive to local market as approved by Chicago State Instituted and assisted with contract for out-sourced event staff, concession, catering, security, pest control and cleaning Established root for successful future of venue to continue at a greater pace each year Consultant with $38 million new arena development in all areas Director of Event Services, Global Spectrum/Colonial Center, Columbia, SC 2006 - 2007 Liaison between the arena and promoter or tenant to make sure all needs were met to best of buildings’ ability Oversaw all post-booking event aspects to assure highest quality and service was provided Met with each department before event to make sure all specifications and needs of the event were thoroughly clear Direct supervision over event managers in order to train and motivate Managed event coordination responsibilities from a budgetary as well as event standpoint Consultant with new arena development in area within company on an operational and event basis Prepared, managed, and implemented event services department and venue events budget
Event Coordinator, Global Spectrum/Colonial Center, Columbia, SC 2004 - 2006 Pre-event evaluation of building to make sure building would exceed standards and expectations of all event set-up Arena contact between USC Athletic Department, ESPN, and NIT Office Personnel Helped implement Security and Safety Coordinator to effectively monitor all aspect of precautionary measures on daily basis and to directly oversee Event Staff Set-up tours of building in coordination with Group Events department to address tour group of many facets of how the Colonial Center operates Directed day-to-day event and operation staff dealing with arranged meetings, practices and games for men’s and women’s basketball, expos, concerts, family shows, other sporting events, and special events Booked meeting spaces for local and regional companies/organizations Scheduled event staff, contracted security, police, EMT, and street closings with city for events Prepared data sheet for event to be distributed throughout building’s departments for changeover to run smoothly and to answer any question or concerns about event Prepared event financial estimate and settlement and compared the two to better estimate for future events along with event reports noting attendance, times, significant problems, etc. Assistant Director of Game-day Operation, Cape Fear Wildcats (AF2) Fayetteville, NC 2002-2003 Assisted in coordination of game-day operational and event management Directed all audio for in-game breaks, dance team performances, pre-game/post-game entertainment, and half-time show Contributed assistance with marketing and promotion aspects during in-game as well as community based events with being mascot on as needed basis Hosted Arena Football 2 League staff, officials, celebrities, and prospective players Set-up facilities for player try-out and work-outs Director of Operations, Carolina Cobras (AFL) Raleigh, NC 2000-2002 Responsible for coordinating all game-day related events for Arena Football League team and served as team liaison with RBC Arena Oversaw Community Relations department dealing with mascot, dance team, and player appearances, setting up sponsor for Dance team Calendar, and all budgetary aspects Coordinated pre-game block party with a live band, inflatables, games, food services from arena, and mascot/dance team appearance Supervised game-day staff, which included, promotional team that I implemented into staff, operational intern, and arena event staff Worked with corporate sponsors and CanesVision to develop innovative and entertaining in-game promotions to enhance fans game-day experience Coordinated team travel and lodging needs with hosting and visiting team Hosted Arena Football League officials, Arena Football teams staff, game officials, celebrities, and prospective players Assisted in Arena Football League game-day operational issues Participated in team marketing efforts, which included developing sponsorship programs, promotions and community relation activities Helped to plan and execute the Cobras Annual Golf Tournament, C.A.R.E. Football Camp, and 5-on-5 Adult Indoor Flag Football League INTERNSHIP/VOLUNTEER Coach, Raleigh Parks and Recreation, Raleigh, NC 2000 – 2004 Coached football team consisting of 11-13 year olds and a basketball team consisting of 15-18 year olds. Maintained status as role model while coaching to improve the skills of the players for both game and life situations. Helped coordinate and participated in various football and basketball camps. Operations Intern, Carolina Cobras (AFL) Raleigh, NC 1999-2000 Responsible for assisting all departments within the organization with game-day operations, marketing ventures, community relation events, mascot duties, scouting, season ticket sales, sponsorship sales, and media publication. Officiated and participated in 5-on-5 Adult Indoor Flag Football League. Volunteer, Summer Athletic Camps for Kids (S.A.C.K.) Raleigh, NC 2000-present Directed different football and basketball skills and drills. Spoke about importance of education along with athletics.
Game-day Volunteer, Cape Fear Wildcats (AF2) Fayetteville, NC 2001-2002 Assisted on game-day to help on an at need basis with any department of the organization. Cape Fear Wildcats was the sister organization of the Carolina Cobras. Committee Volunteer, American Heart Association Columbia, SC 2004-2007 Site Committee Chairman to conduct all necessary arrangement made for site analysis and area usage for the AHA Midland’s Heart Walk. Event Committee Chairman, Wolfpack Chicago , Chicago, IL 2007-2008 Assisted with getting NC State Chicago Alumni Chapter involved with different community activities throughout Chicago as well as organized outings and sporting activities IAVM Diversification Committee – University Chair Boys & Girls Club Board – Steak & Burgers Dinner Chair Augusta Training Shop Board of Directors – Derby Day Chair REFERENCES AVAILABLE UPON REQUEST 2010-present 2011–present 2011–present
52327 Mill Pond Run Court Granger, Indiana 46530 (574) 232-5999 firstname.lastname@example.org
SUMMARY OF QUALIFICATIONS:
Ten years budget preparation and personnel management experience, five years facilities operations, three years comprehensive human resources management Proven track record managing multi-million dollar annual revenues Sound ability to analyze financial data and implement strategies based on findings Effective leadership using adaptive approaches for motivation and team building Demonstrated knowledge of personnel management through Human Resources administration Excellent oral and written communication skills in relating with people from a broad range of backgrounds Highly motivated and organized to meet or exceed objectives; dedicated, dependable, honest, and hardworking
UNIVERSITY OF KENTUCKY Bachelor of Science degree in Accounting, 1997 Activities: Wildcat Danzer Team, two years Lexington, Kentucky
GLOBAL SPECTRUM/CENTURY CENTER - South Bend, Indiana 2007 - Present
Director of Finance
Perform all general accounting functions including general ledger, accounts receivable, and payable; oversee cash handling procedures; work in conjunction with department heads to track fixed assets and capital expenditures; supervise the preparation of bi-weekly payroll for employees; perform account and bank reconciliations; timely preparation of monthly financial statements. Assist General Manager with budget preparation, financial reporting, sales initiatives including development of sponsorship package; the oversight of facility contracted service partners; development and preparation of comprehensive management reports and manuals (i.e. Operations Manual, Event Handbook, Annual Sales & Marketing Plans, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Guidelines, and Life Safety Manuals). Regularly attend networking events with the aim to develop relationships with industry partners and increase property exposure. Maintain and develop key relationships with staff, community partners and leaders, industry partners and suppliers. Responsible for all human resource functions including administration of benefit and compensation programs; employee recruitment and orientation; interpretation of personnel policies and procedures; administration of reward and recognition programs; and handle employee complaints and grievances.
ELKHART HOUSING AUTHORITY - Elkhart, Indiana
2001 - 2007 2002 to 2007
Responsible for supervising a staff of four; preparing and analyzing financial reports; tracking and reporting utility usage to HUD; administering multi-million dollar capital improvement grants; completing annual budgets; monitoring monthly expenses including depreciation; performing contract administrator audits and submitting findings to HUD; and monitoring and maintaining sound internal control practices.
2001 - 2002
Responsible for completely reconciling the general ledger; preparing and reviewing all required HUD reports; monitoring grant expenditures, including Capital Funding and Family Self-sufficiency; planning and preparing the annual budget; analyzing cash flow; and supervising three accounting staff members.
CCA/HAILE PLANTATION GOLF & COUNTRY CLUB - Gainesville, Florida
2000 - 2001
Responsible for all human resources and payroll for 90+ employees; preparing budgets and forecasts; creating accurate financials; analyzing cash flow; completing monthly state sales tax returns; accounts payable and receivable; and supervising accounting assistant / administrative assistant.
CCA/BECKETT RIDGE COUNTRY CLUB - West Chester, Ohio
1999 - 2000
Responsible for learning all company policies and accounting procedures; posting payments to member accounts; and assisting with accounts payable, payroll, human resources, and other duties while training to transfer.
WALLACE'S BOOK STORES, INC. - Lexington, Kentucky
Vendor Relations Specialist
Responsible for handling all vendor relations for 10,000 individual vendors; researching disputed issues; completing vendor reconciliations; and releasing check information.
References Available Upon Request
715 Northwood Street ∙ Columbia SC 29201 email@example.com ∙ 803‐466‐5600
Global Spectrum ‐ Colonial Life Arena
Columbia, SC Director of Marketing/ Dec 2006‐ present Senior South Regional Marketing Director Create and implement marketing plans for nationally branded shows including Disney on Ice, Ringling Bros. and Barnum & Bailey Circus, Cirque du Soleil, Walking with Dinosaurs and various concerts and other family shows Manage marketing, publicity, new media and enforce overall company philosophies and business practices with the priority on generating revenue Manage and work with group sales and premium sales to analyze open inventory and sales numbers to effectively make business decisions to help maximize revenue and the overall bottom line Oversee implementation of website, email and mobile marketing efforts Develop and manage department budget with a focus on cost savings and ROI Responsible for all paid advertising placements including print, online media, television, and radio Create and maintain working relationships with local leaders in community Oversee a staff of four at Colonial Life Arena for marketing and group sales Oversee eight facilities in the south east with marketing support including: monthly one‐on‐one calls focused on development, monthly regional calls and various other support as needed for facility openings, etc. Created formal internship partnership with Comcast‐Spectacor and the University of South Carolina’s Sports and Entertainment Program to drive internships with the best students into Comcast‐Spectacor business entities (currently have hired 52 students from these internships) Oversaw the Global Spectrum International Conference in 2011 for over 120 marketers and sales employees including conference room set up, content creation and implementation, transportation and daily activities
Assistant Marketing Manager Philadelphia, PA Comcast‐Spectacor – Wells Fargo Center June 2005‐Dec 2006 Negotiated paid and trade television, print, and radio deals with all major media outlets in Philadelphia Created grassroots marketing plans and booked advance promotions Pitched local media with story ideas and executed PR events for each show Implemented game day promotions for the Philadelphia Wings
Marketing Manager Global Spectrum ‐ Colonial Life Arena Planned, pitched and executed public relations events and campaigns for shows Created and maintained media relationships Wrote and distributed press releases Utilized third party partnerships for marketing initiatives to grow budgets Planned annual customer service party for part time staff
Columbia, SC Dec 2004 ‐ June 2005
University of South Carolina Columbia, SC Bachelor of Arts in Public Relations Minor in Hotel, Restaurant and Tourism Management May 2004
Board member for Family Connections March 2009‐Present Past board member, president and SC state governor for the American Advertising Federation February 2006‐Present Columbia Chamber Member 2006‐present Palmetto Lifeline Volunteer 2010 Clear Channel Advisory Board 2009‐2011
References available upon request
62 Morrison Ave Middletown, RI 02842 Objective
James M. Cordeiro
To utilize my refined facilities, employee management and customer service skills to create and hold the highest quality as an Assistant General Manager or Director of an arena or complex. DIRECTOR OF FACILITIES-URI RYAN CENTER & BOSS ARENA May 2002-Present Global Spectrum, Kingston, RI. Oversee 8 full-time employees, 60+ part-time employees as well as multiple subcontractors as Facilities & Operations Department head Conduct audits for repairs and strategic improvements while adhering to a strict 750K operating budget Manage capital projects list including roofing repairs and renovations, new state of the art sound system, video and marquee boards, main water line replacement and multiple HVAC components replacement Control in excess of $1.6M of equipment and inventory for both facilities Oversee functions, including snow removal, relating to the maintenance of lands and grounds surrounding both buildings Knowledge of boilers, chillers, refrigeration and energy conservation methods Work with State and Local regulators and Secret Service to ensure building code and safety compliance Instituted a green initiative plan that incorporates a recycling and waste reduction system Successfully opened the $54M Ryan Center and $12M Boss Arena within two months of each other while implementing facility policies, procedures and contract development Closed out final quarter of pre-opening construction punch list with subcontractors on job Recruit, hire, train and develop a professional and competent staff tailored to designed jobs Plan, organize and direct all activities in arenas, including capital purchases, special projects, scheduling, general maintenance/repairs, event operations. Coordinate efforts among University Officials, Students, Coaches and Show Promoters for a seamless experience Research usage and create new revenue opportunities at both facilities Manage more than 85 special events per year in addition to all day-to-day operational needs Propose budgets based upon facility needs and signed maintenance contracts Research, negotiate, hire and supervise multiple subcontractors Proudly assume my role as an active member of the University’s community ATHLETIC FACILITIES AND EVENTS COORDINATOR August 2000-April 2002 California State University of Long Beach, Long Beach, CA Coordinated facility maintenance plans to uphold a safe and clean environment Scheduled the usage of the University’s 5 Athletic facilities and 3 fields for events Recruited, trained and directed a strong student based staff for all Athletic and Rental Events Reviewed contract issues, policies, security details and costs with clients for event bookings Managed all athletic and rental events for clientele including the NBA, NCAA, Special Olympics, Direct TV, CIF, Big West Championships & Various Producers Prepared weekly facility reports and cost sheets for General Manager Monitored inventory of supplies and equipment. Purchased upon needs basis.
University of Rhode Island, Kingston, RI Bachelor of Science in Physical Education and Exercise Science (2 year coursework in Electrical Engineering) International Association Venue Management-Year 1 Graduate & Class Representative OSHA Compliance course
June 2010 September 2010
David A. Hicks
4856 Calle Bella Ave. Las Cruces, New Mexico 88012 Phone: 575.405.8408 Email: firstname.lastname@example.org
My objective is to continue my growth in the public assembly management industry expanding on my current experiences by obtaining an administrator role for a larger convention center. General Manager, Global Spectrum August 2009 ‐ Current Las Cruces Convention Center Las Cruces, New Mexico Responsible for pre‐opening and continual operations of the facility including the implementation of sales, marketing, operations, and food services. Duties include achieving and exceeding budgeted revenues and profits through proactive sales and marketing efforts, top‐notch customer service, and efficient operation of the facility. Projecting finishing the FY12 at $1.1M gross revenue Works with management staff to exceed bottom line expectations in FY11; surpassed budget by $80,000 and projecting a positive variance of $40,000 on a $1.5M budget for FY12. Manages staff of 9 full time and 50 part time employees including in‐house food and beverage department. Continuously working with various city departments for the operation of the facility including City Management, Finance, Facilities, and Convention and Visitors Bureau. Worked with city staff, contractor, and architects throughout the construction and opening of the building in December 2010. In February 2011, started to train Global Spectrum sales associates on Miller Heiman sales methodology for complex sales situations.
Director of Sales & Marketing, Global Spectrum April 2007 – August 2009 Century Center South Bend, Indiana Consistently exceeded the $3.2M gross revenue budget for the 75,000 sq. ft. facility. Sales Manager August 2000 – April 2007 Century Center South Bend, Indiana Managed the consumer show, trade show and corporate meetings markets. Education Exceeded booking goal each year by a minimum of 20%. Worked with local and industry based non‐profits to expand the exposure of the facility. Instituted Miller Heiman sales methodology with sales staff for complex sales. Managed a full time staff of 5; including 3 sales managers, a marketing manager and a sales assistant. Implemented a yield management approach to pricing which increased the profitability of events. Transitioned sales team from municipal management to private management
Davenport University Grand Rapids, Michigan Graduated 1999 Associates Degree in Marketing Global Spectrum Inaugural How You Growin’? Leadership Institute Completed Miller Heiman Sales Methodology Client Associate Training Initiated first in‐house training for Global Spectrum IAVM Public Assembly Facility Management School at Oglebay References are available on request. August 2011 February 2011 June 2011 June 2005
Timothy L. Landis
13010 West Krall Court Glendale, AZ 85307
To acquire a position in the facility management industry, which would allow me to demonstrate my knowledge of facility operations and to further enhance my career.
Professional Experience Global Spectrum – The University of Phoenix Stadium Glendale, AZ
Director of Operations
Direct and coordinate the activities of all employees in accordance with principles and procedures as outlined Develop and track the Annual Operating Budget for the venue and recommend a capital budget for 1-year to 7year repairs and improvements to the facility Direct and supervise all aspects of operations related to events including pre-event communications, load in/out, changeovers, production needs, set up, dressing rooms and compliance with ADA regulations in all public areas Implement and oversee the MicroMain Maintenance manager work order /preventative maintenance system. Continue to train facility staff on its use as well as other Global-Spectrum venues Direct all activities and scheduling of Operations and engineering, including Buildings and grounds; Maintenance; ADA compliance; and Custodial service Understand and ensure all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed Coordinate the Operations activities with other departments and event related contractors to assure facilities readiness and smooth operation of events. Supervise and train full time employees in Facility Operations areas including housekeeping, conversions and building trades, as well as maintain oversight of the part time staff Authorized the requisition of equipment and supplies within budget guidelines Coordinate and direct outside vendors/contractors work Experienced in vendor, telecommunications systems, capital improvement projects and relationships Adherence to required ordinances (OSHA, NFPA, UBC, ADA and the City of Glendale, Maricopa County and the State of Arizona All other duties/responsibilities as assigned by the Executive Director of Operations
SMG – The Cambria County War Memorial Arena
August 2009-June 2010
Directed and coordinated the activities of all employees in accordance with principles and procedures as outlined Directed construction, repair and maintenance of Arena property as authorized Supervised preparation of rental contracts, accounting, financial, commercial and legal records Analyzed operations on a continuing basis and formulate and institute procedures necessary to efficient operation. Recommended changes in personnel policy when employee requests, labor supply and competing industries indicated it was desirable to do so. Planned, organized and conducted programs to orient new employees in Arena policies and routines; to adapt old employees to new operating procedures; to instruct in safety and fire regulations; and to ensure that every employee understood the assigned tasks Inspected floors, furnishings, equipment, walls, heating system, plumbing fixtures, lights, walks, cleanliness and availability at all times Ordered repairs, changes and correctional steps that such inspection indicates as being desirable Was familiar with all local, state and federal regulations, which apply to operation and maintenance of the Arena and saw that they were followed Supervised employees in the execution of their assigned responsibilities and saw that such duties were performed when help was not available, due to any cause, including the existence of vacancy in a position at a lower level of the organizational chart Administered all activities pertaining to direct service of the public, including comfort and convenience of customers, fulfillment of needs of lessees and the efficient operation of all departments Consulted with lessee on his needs for successful use of the Arena and developed detailed instructions for
coming events. Used standard forms to prepare written instructions on layout of Arena, stage and production requirements, publicity, advertising, and related activities. Obtained lessee’s signature on completed forms. Gave one copy to lessee, kept one on file and gave rider portion to appropriate parties. Prepared and made settlements for use of building as provided by the lessee Made, improved and renewed contracts with organization, clubs, schools and businessmen to foster and promote patronage of the Arena Consulted trade journals, newspapers and office records to determine what types of events are available in the market place Selected, assembled and wrote favorable publicity material for Arena-sponsored events to encourage attendance and report what happened Made use of all media tools (videotapes, community programs, etc.) to enhance public awareness of what the Arena had to offer
Hershey Entertainment and Resorts
Director of Event Operations
December 2007-August 2009
Directed and supervised all aspects of event operations including pre-event communications, load in/out, changeovers, production needs, set up, dressing rooms and compliance with ADA regulations in all public areas Assisted in the preparation of technical/strategic plan specifications for GIANT Center, Historic Hersheypark Arena, Hersheypark Stadium and Star Pavilion, The Hershey Theatre and Hersheypark Amphitheatre Developed and tracked the Annual Operating Budget for the complex venues and recommended a capital budget for 1-year to 5-year repairs and improvements to the facilities Authorized the requisition of equipment and supplies within budget guidelines Negotiated IASTE Local 98 Collective Bargaining Agreement. Ensured that the guidelines of the agreement were adhered to. Understood and ensured all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures were followed Coordinated the Operations activities with other departments and event related contractors to assure facilities readiness and smooth operation of events Oversaw major Stadium, Arena and Theatre Concerts and Sporting events Supervised full time employees in the Event Operations and Facility Operations areas including building trades, as well as maintained oversight of the part time staff Provided computer enhanced drawings of each event for all departments and show promoters Placed, maintained and removed the ice surface(s) at GIANT Center and Historic Hersheypark Arena Coordinated rink schedules and ice rentals Served as MOD (Manager on Duty) as required All other duties/responsibilities as assigned by the Managing Director of Operations
Comcast-Spectacor-The Wachovia Complex (currently Wells Fargo Center)
Assistant Director of Operations
December 2005-December 2007
Directed all activities of complex operations, including buildings and grounds; maintenance; ADA compliance Developed and tracked the Annual Operating Budget for venues and recommended a capital budget for 1-year to 5-year repairs and improvements to the facilities Oversaw the maintenance of the Physical Plant, Ice Plant, systems, equipment and vehicles Implemented and oversaw the MicroMain Maintenance manager work order system. Continued to train facility staff on its use as well as other Global-Spectrum venues. Oversaw the installation and maintenance of a top quality NHL ice sheet Authorized the requisition of equipment and supplies within budget guidelines Coordinated and directed outside vendors/contractors work Maintained all mechanical components for both complex venues and directed the Union Trades staff Assisted in the negotiations of the Teamsters Collective Bargaining Agreement. Ensured that all complex trades adhered to the guidelines of the Collective Bargaining Agreements. Provided clear, concise and timely communication of directives to all departments. Provided computer enhanced drawings of each event for all departments and show promoters Assured facility readiness and smooth operation of events Experienced in vendor, telecommunications systems, capital improvement projects and relationships Adhered to required ordinances (OSHA, NFPA, UBC, ADA and the City of Philadelphia Served as MOD (Manager on Duty) as needed
All other duties/responsibilities as assigned by the General Manager
SMG – The Sovereign Center & the Sovereign Performing Arts Center The Reading Eagle Theater
Director of Operations
September 2004-December 2007
Directed all activities of Operations, including Buildings and grounds; Maintenance; ADA compliance; Public safety; Security; Custodial service and Front of House staff Developed and tracked the Annual Operating Budget for both buildings and recommends a capital budget for 1year to 5-year repairs and improvements to facilities Oversaw maintenance of the Physical Plant, Ice Plant, systems, equipment and vehicles Oversaw the installation and maintenance of a top quality ECHL ice sheet Authorized the requisition of equipment and supplies within budget guidelines Coordinated and directed outside vendors/contractors work Maintained all mechanical components for both buildings and direct maintenance staff Provided clear, concise and timely communication of directives to all departments Provided computer enhanced drawings of each event for all departments and show promoters Assured facility readiness and smooth operation of events Experienced in vendor, telecommunication systems, and capital improvement projects and relationships Adhered to required ordinances (OSHA, NFPA, UBC, ADA and the City of Reading) Chairman of the Safety Committee for both facilities Assisted the General Manager in talking to promoters to book and hold event dates Oversaw major renovation project for upgrades to the ballrooms, bathrooms and stair towers in the Performing Arts Center Prepared contracts for promoters and other events and saw they were executed Researched, for the General Manager, new opportunities for types of events for the arena Consulted on building mechanicals in The Nationwide Arena in Columbus, Ohio. Helped with implementing Preventive Maintenance programs and assisted in training facilities Engineers with knowledge of mechanicals. Assisted Ice technician to achieve a superior NHL ice surface. Served as MOD (Manager on Duty) as needed
Conrad Weiser High School, Robesonia, PA Heating, Ventilating, Air Conditioning, and Refrigeration Certificate AESYS Technologies, LLC, York, PA Technician TYPE UNIVERSAL Certification, ARI, TX EPA approved 2008 Graduate IAAM, Public Assembly Facility Management School Member of IAVM Penn State Berks-AutoCAD Continuing education training SMG Customer Service Training Program, September, 2002 SMG Ice Institute June, 2002 SMG Management Training Program, October, 2001
Married with two daughters Served as Secretary Officer of FOMA for NHL facilities.
DAVID A. SEMON
973 Covey Street Virginia Beach, VA 23454 757-496-4998 email@example.com
Professional Experience: Global Spectrum LP
General Manager, Sandler Center, Virginia March 2007 - Present Oversee the day-to-day operations of the 86,000 sq. ft. state of the art performing arts center with 12 full-time employees, 100 part time employees and 200 volunteers. Plan and execute over 450 events each season and coordinate schedules of eight resident groups. Serve as the primary contact to the contract administrator regarding all aspects of event bookings, customer relations, marketing, finance and facility operations. Develop and maintain relationships with local, regional and national promoters as well as the major agencies for national touring acts. Foster relationships with the departments within the City of Virginia Beach including: Convention and Visitors Bureau, Economic Development, Finance, Public Works and Cultural Affairs. Created a programming advisory committee to broaden the appeal of the Great Performance Series. Work closely with the Sandler Center Foundation’s initiatives to include: Access the Arts program, endowment gifts, Vision 2025. Coordinate the installation of public art in both permanent and rotating displays Created a highly acclaimed outdoor concert series with over 20,000 patrons in attendance each summer with proceeds benefitting the Sandler Center Foundation. Developed a summer Broadway experience with Theater of the Stars, benefitting the community and targeting the summer tourists. Served as the company representative during the pre-opening stages of construction and consulted the City on operational issues. Initiated theatrical educational components including: spring break camp, summer camp and senior dancing lessons. Serve the Town Center Advisory Committee in development and initiation of programs and services. Forge relationships and secure sponsorships for the Great Performance Series and other inhouse promoted events.
Director of Operations, Ted Constant Center, Norfolk, VA
September 2003-March 2007 Created preventative maintenance schedules utilizing maintenance software keeping equipment optimized. Managed maintenance agreements and performed routine equipment maintenance on a 215,000 sq. ft. arena on the campus of Old Dominion University. Worked with University Facilities Management coordinating capital improvement initiatives. Logistical and technical management of staff for events, conference functions and commercial activities in and in the proximity of the convocation center. Created proposals and contracts as required for the maintenance and upkeep of the Facility. Reduced energy expense by instituting an energy policy outlining ways to incorporate all staff in the policy. Oversight of capital improvement projects both current and proposed. Fostered relationships through regular interaction with campus entities including Athletics, Auxiliary Services, Student Activities and Facilities Management. Stage Production Manager –Cultural Facilities, Norfolk VA July 2002-September 2003
Managed the production capabilities of the seven venues for the City of Norfolk including: 10,000 seat arena, 2300 seat proscenium theater, opera house, hemp house, minor league baseball park and the renovation of a historic theater. Served on the leadership team as required by the Director of Cultural Facilities. Maintained and replaced audio/visual equipment in all venues. Advanced productions in the Broadway theater and arena. Member of the project team in assisting in the renovation of a 100 year old historic theater. Coordinated efforts between outside vendors and internal clients including production elements and logistics of the event. May 1997-July 2002 May 2000- September 2002
Free-Lance Rigger – Multiple Venues in: VA, MD, DC, PA and NY Adjunct Instructor – Old Dominion University, Norfolk, VA Education Bachelor of Science
Old Dominion University – Norfolk, VA – May 1997 Biology Major and Psychology Minor
Graduate, International Association of Venue Managers School Member, Hampton Roads Chamber of Commerce
JASON O. GREEN
6118 Sir Jack Street Corpus Christi, TX 78414 Phone: (361) 452-1902 E-mail: firstname.lastname@example.org EXPERIENCE Richard M. Borchard Regional Fairgrounds, Robstown, TX General Manager Employer: Global Spectrum Supervise 7 full-time and 75 part-time employees Oversee all aspects of the operation of the facility Establish strong relationships with clients, vendors, suppliers, and the public that projects the venue in a positive light Responsible for the efficient, professional, and profitable operation of the venue and solicitation of new sources of revenue Develop an effective management team Develop the overall budget for the organization 2007-2008
Congressman Solomon P. Ortiz International Center, Corpus Christi, TX General Manager Employer: Ovations Food Services Supervised 8 full-time and 75 part-time employees Oversaw all aspects of the operation of the facility
Established strong relationships with clients, vendors, suppliers, and the public that projects the venue in a positive light Responsible for the efficient, professional, and profitable operation of the venue and solicitation of new sources of revenue Developed an effective management team Developed the overall budget for the organization 2005-2007
Greater Richmond Convention Center, Richmond, VA Director of Event Services Employer: Global Spectrum Supervised 5 full-time and 10 part-time employees
Directed, managed, and supervised events, box office, parking, and exhibitor services for approximately 400 events per year Assisted in preparation of the overall company budget as well as managed the Event Services Department budget Reviewed and approved final billing to clients Maintained a high degree of customer service for clients and the general public Conducted planning and operational meetings for the facility Recruited, trained, selected, motivated, and evaluated employees
Augusta-Richmond County Civic Center Complex, Augusta, GA 1997-2005 Director of Operations and Event Services Employer: Leisure Management International/SMG/Augusta-Richmond County Coliseum Authority Supervised 15 full-time and 150 part-time employees Developed an event and operations staff through recruitment, selection, and training Created written policies and procedures for employees Implemented logistics for various events as well as analyzed the financial data
Developed capital improvement projects to upgrade the facility Assisted with marketing, promotions, public relations, and customer service for events and for the facility Implemented procedures and managed the parking lot operation Reduced overtime pay by half for the 2001-2002 budget, despite having two more full-time employees than the prior year through working more part-time employees and managing employee hours 1995-1997
San Jose State University Arena and Stadium, San Jose, CA Event Manager/Booking Assistant Employer: Student Union Inc. at San Jose State University Developed strategies and event planning for sporting events and concerts Prepared event contracts and financial reports Scheduled staffing for all events and supervised service contractors Implemented maintenance projects Booked events including a corporate event with net profits of $75,000 Managed the overall and individual event budgets
Bayfront Park Amphitheater, Miami, FL Event Coordinator Employer: Bayfront Park Management Trust Managed finances and event logistics for concerts and community events Assisted with booking events and contracts Developed marketing and promotional strategies with corporate sponsors Scheduled and supervised staff and outside contractors
Helped establish a July 4th Festival and New Year’s Eve Festival for the City of Miami that drew crowds of over 100,000 people
Orange Bowl Committee, Miami, FL 1994 Ticket Representative Employer: Orange Bowl Committee Assisted in the ticket operation for individual and season ticket holders for the Orange Bowl Game and Parade Implemented ticket policies and procedures Performed ticket transactions on the Ticketmaster Computer System 1993
Florida Marlins Baseball Team, Miami, FL Ticket Representative Employer: Florida Marlins Baseball Team Supervised one of the ticket sale locations day of game Assisted in reconciling moneyboxes day of game Implemented customer service policies Performed ticket transactions on the Ticketmaster Computer System Employee of the Month Award for outstanding performance
Miami Heat Basketball Team, Miami, FL Public Relations Intern Employer: Miami Heat Basketball Team Assisted in media relations, promotions, and day of game operations Conducted post-game interviews with players and coaches Reported post-game interviews to the media Provided game-day statistics to the media
EDUCATION St. Thomas University, Miami, FL M.S., Sports Administration Graduated Magna cum laude, GPA 3.8
1991 - 1992
Marist College, Poughkeepsie, NY B.S., Business Administration, Concentration - Human Resource Management New York State Coaching Certificate Graduated Magna cum laude, GPA 3.7
1988 - 1991
Oglebay School, Wheeling, WV Continuing education school for Public Assembly Facility Management INTERESTS Volunteer work for community organizations, tennis, golf, and traveling Serving on local Board of Directors and Councils for various organizations Member of the International Association of Venue Managers (IAVM) Member of the International Association of Fairs and Expositions (IAFE) Attending industry conventions and conferences Lecturing on the sports/entertainment management field to organizations
1995 - 1996
REFERENCES AVAILABLE UPON REQUEST
1333 Riverside Drive, Wilmington, DE 19809 724-699-4656 email@example.com
Objective To obtain a sports turf manager position that will allow me to utilize my experience and education in the turf management and landscape field. Experience April 06 - Present Philadelphia Eagles Philadelphia, PA
Assistant Sports Turf Manager Assisted with the management of Kentucky bluegrass and Bermuda grass fields as well as landscape areas at Lincoln Financial Field and NovaCare practice facility. Promoted from horticulturalist to assistant sports field manager in 2010. Teamed with staff to prepare field for NFL football, NCAA football, International soccer, MLS soccer, and concerts. Supervised the maintenance of practice fields during training camp and prepared NovaCare practice fields for weekly practices. Performed various cultural practices (aerification, verticut, vertidrain, top dressing, fertilizing, seeding, spraying, mowing, and irrigation). Trained, mentored, and supervised game day staff and interns on daily responsibilities. Responsible for organizing staff for game days and other events.
Pennsylvania State University University Park, PA
August 04 – Nov. 05
Grounds Crew, Student Worker Performed general maintenance on all university athletic fields including football, baseball, softball, soccer, and lacrosse for NCAA division I competition. Assisted in painting numbers, yard lines and end zones logos at Beaver Stadium. Completed maintenance on baseball and softball fields (edging, repairing batter boxes and pitching mounds, and preparing infield skin). Responsible for day to day mowing duties of all athletic fields (baseball, softball, soccer, practice soccer, Beaver Stadium, and the football practice facility.
Valentine Turfgrass Research Center University park, PA
May 04 – August 04
Responsible for mowing greens and fairways on a day to day basis. Teamed with co-workers in preparing the facility for Penn State Turfgrass Field days. Applied fertilizer to various areas around the facility. Assisted in aerification of greens and fairway areas.
Education August 01- Dec. 05 Pennsylvania State University University Park, PA
Bachelor of science in Turfgrass Science PA pesticide applicators license (core, category 7)
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