Monthly Logged Issues

Monthly Logged Issues
90

70

29

Issues

60
50

12

40

31
5

30
20

16

5

10

5
8

21

10

24

10

1
2

1

PPQM

PS

0
FICO

HR

Master Data

MM

29

80
60

31

40
20
0

25

12

10

Number Of Issues

100

80

5
21

10
5
10

SD

5
8
12

24

10

FICO

HR

Master Data

MM

May

1
2

1

PPQM

PS

SD

Module

Module
Apr

12
16
25

Apr

Jun

May

Jun

Module Wise Issue Distribution

FICO
11%

SD
23%

PS
0%

HR
16%

PPQM
1%

Issues Logged In
FICO HR
Master Data MM
PPQM
PS
SD
Grand Total
Apr
10
10
24
12
25
81
May
5
21
31
8
2
1
16
84
Jun
10
5
29
5
1
12
62
Grand Total
25
36
84
25
3
1
53
227
Note : 17 Issues Were logged In previous months and solved in the month of April

MM
11%
Master Data
38%

FICO

HR

Master Data

MM

PPQM

PS

SD

Module Wise Issues

Module Wise Issues

90

35
80

25

1
2

25

8

60

31

30

16
70

29
25
24

12

1
5

Issues

50

31

40

30

24
29

Issues

12

21

20

16

15
10

12
10

12
10
8

20

5

5

5

21

10

2
1

5
10
10

10

0
Apr-12

0
Apr-12

5
May-12

1

May-12

Jun-12

Jun-12

Month

Month
FICO

HR

Master Data

MM

PPQM

PS

SD

FICO

HR

Master Data

MM

PPQM

PS

SD

70 25.16 0.09 3.61 HR 2.00 FICO HR MM PPQM Module Customisation Development Average Days To Solve 3.71 21.00 Days Days 20.56 1 0.27 PPQM 1.00 18.03 18.00 22.08 7.27 1.58 18.00 6.00 12.00 16.00 15.39 16.62 7.62 115.50 Module Customisation Development FICO 3.31 1.59 Grand Total 1.97 2.00 5.26 27 81.27 20 213.25 2.08 44 718.74 8.59 24 439.32 53 456.03 17.26 3.33 1.03 8.70 88 1366.00 4.00 10.31 3 8.53 244 1829.67 27 215.26 21.06 MM 0.00 10.25 7.03 1 0.00 16.33 7.94 2.00 8.06 33 695.Module FICO HR MM PPQM PS SD Grand Total Issues 20 11 7 1 29 68 Customisation Development Overall Days To Solve Average Issues Days To Solve Average Total Issues Total Days To Solve Average Days To Solve 72.67 2.38 10.97 1.61 7 8.00 2.87 0.31 PS SD 0.03 0.83 1.98 4 10.50 Average Days To Solve Module Wise Performance FICO 1.00 0.98 0.56 0.08 10.47 15.32 15.00 14.53 PS HR MM PPQM PS SD Module Average Days To Solve SD Grand Total .67 2.00 0.03 0.

Issues Solved In First Quarter of 2012-13 Count of TransactioModule Logged In Month FICO HR Master Data MM Nov 2 Jan 1 Feb 1 Mar 2 4 4 Apr 10 10 24 May 5 21 31 Jun 10 5 29 Grand Total 27 44 88 PPQM 2 12 8 5 27 PS SD 1 2 1 4 1 1 25 16 12 53 Grand Total 2 1 1 13 81 84 62 244 .

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