This is committed to customer satisfaction and would like to know how well we're doing. Your answers will help us to identify areas needing improvement. Your responses will remain confidential. Thank you for your time and comments. 1. Name of the respondent: 2. Gender: M 3. Age: 4. Designation: 5. Income: annual income (Rs.)     less than 3 lacs 3-5 lacs 5-10 lacs 10 lacs Abv. F

6. Through which stock Brokerage Company, are you doing trading? Karvy Share Khan Religare Any other specify………………. 7. Since how long you have been an investor? Last 6 month. 6 months to 1 year. 1 year to 2 years 2 years to 3 years 8. What is the purpose of your investment?     High return Tax Exemption Future benefits Specify others (if any)………………………………… Unicon Angel Broking Nirmal Bang

you rely more on Company’s (relationship manager) News Paper Company’s Fundamental Current Global Scenario Others 13.9. On a scale of 1 to 5 Rate the following investment options on risk and return basis Risk Share Market Commodity Market Mutual Funds Insurance Bank Deposits Other Return . How frequently do you monitor market trend? Daily Once in a Week Few times in a month Left on relationship manager 10.3-------.-.2-----.1 Never Many times 12.1 Low 11.5---4------. When you made investment. Have you ever been disappointed with your investment? 7---6--. To what extent do you consider yourself as aware of the market? 7---High 6--.-.2-----.3------.5---4-------.

Do you agree or disagree? 7---6--. When you choose your brokering house. 15.1 Never Many times Prepared By: Md Mozaffar Alam .2-----.-.14. your main preference is Brokerage Services Brand Name Relationship manager behavior Any Other…………………. The customer service representative (relationship managers) was very knowledgeable.3-------.5---4------.

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