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Retail Branch Banking operation-Various Retail Products-Performance Indicators of Branch Bank-Business Model Branch-Customer Service Measures-Process Perspective 2. Process involved at Regional Processing Centre - CMS Operations 3. Inward Remittances-Product Features- Process Perspective etc 4. Outward Remittances-Product Features- Process Perspective etc 5. Features of Import Related Trade Transactions-Import Collection Bills-Advance Payment etc 6. Letter of Credit – Documentation – Credit Norms for Limit Setup – Limit Setup – Pricing of LCOperational Risk Involved 7. Trade Credit - Buyer’s Credit – Supplier’s Credit - Arranging of Funds – Process Involved – Fund Based – Non Fund Based Limit etc 8. Export Finance – Export Packing Credit – Pre – Shipment – Post Shipment Credit – Running Account Facility – Credit Subvention by RBI – Crystallization of Export Bills 9. Bank Guarantee – Product features – Types – Process Features – BG Invocation 10. Risk Involved – Credit – Operational – GTSU Operations etc 11. Business continuity Plan 12. Survey of all major banks in nearby Dalhousie Area