PIXMA MP830 SERVICE MANUAL

Canon
Copyright 2006, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.

Trademarks
Product and brand names appearing in this manual are registered trademarks or trademarks of the respective holders.

Copyright
All rights reserved. No parts of this manual may be reproduced in any form or by any means or translated into another language without the written permission of Canon Inc., except in the case of internal business use.

   
Copyright © 2006 by Canon Inc. CANON INC. Inkjet Device Quality Assurance Div. 2 451, Tsukagoshi 3-chome, Saiwai-ku, Kawasaki-shi, Kanagawa 212-8530, Japan

 

I. MANUAL OUTLINE
This manual consists of the following three parts to provide information necessary to service the PIXMA MP830: Part 1: Maintenance Information on maintenance and troubleshooting of the PIXMA MP830 Part 2: Technical Reference New technology and technical information such as FAQ's (Frequently Asked Questions) of the PIXMA MP830 Part 3: Appendix Block diagrams and pin layouts of the PIXMA MP830 Reference: This manual does not provide sufficient information for disassembly and reassembly procedures. Refer to the graphics in the separate Parts Catalog.

II. TABLE OF CONTENTS
Part 1: MAINTENANCE
1. MAINTENANCE 1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer 1-2. Customer Maintenance 1-3. Product Life 1-4. Special Tools 1-5. Serial Number Location 2. LIST OF ERROR DISPLAY / INDICATION 2-1. Operator Call Errors 2-2. Service Call Errors 2-3. Fax Errors 2-4. Other Error Messages 2-5. Warnings 2-6. Troubleshooting by Symptom 3. REPAIR 3-1. Notes on Service Part Replacement (and Disassembling / Reassembling) 3-2. Special Notes on Repair Servicing (1) Power supply unit removal / reassembly (2) Cassette, front door (paper output tray), and door damper removal (3) Emblem removal (4) Side cover (right and left) removal (5) Front cover (right and left) removal (6) DF front cover removal (7) DF rear cover removal (8) Stop arm removal (9) DF grip cover and DF right cover removal (10) Document feed unit removal (11) Separation tab, document feed roller, and separation roller cleaning (12) DF cable cover removal (13) ADF hinge removal (14) Operation panel (right and left) removal (15) LCD upper cover removal (16) Operation panel unit removal (17) LCD unit removal (18) Logic board ass'y wiring (19) Scanner stop arm removal (20) Scanner stopper removal (21) Cable holder sheet position (22) Scanner unit removal (23) Main case unit removal (24) Base case and printer unit wiring (25) Logic board ass'y removal (26) Printer unit removal

Relay Board 2-4. Verification Items (1) Service test print (2) EEPROM information print (3) Fax report 4. Borderless Printing via Computer 3-4. Carriage Board (Print Head Connector) 3. Operation Panel Board 2-6. NEW TECHNOLOGIES 2. CLEANING MODE AND AMOUNT OF INK PURGED 3. Card Direct Printing 3-7. Camera Direct Printing 3-6. PIXMA MP830 SPECIFICATIONS . Logic Board Ass'y 2-2. Duplex Printing via Computer 3-5. MACHINE TRANSPORTATION Part 2: TECHNICAL REFERENCE 1. NCU Board 2-3. FAQ (Problems Specific to the MP830 and Corrective Actions) Part 3: APPENDIX 1. Card Slot Board 2-5. CONNECTOR LOCATION AND PIN LAYOUT 2-1. Normal Color Printing via Computer 3-2. BLOCK DIAGRAM 2. Adjustment / Settings (1) Paper feed motor adjustment (2) Grease application (3) Waste ink counter setting (4) White sponge sheet attachment (5) User mode (6) Service mode Service mode operation Destination settings LF correction Waste ink amount setting Button and LCD test 3-4.3-3. PRINT MODE 3-1. Copying 4. Normal Grayscale Printing via Computer 3-3.

Part 1 MAINTENANCE .

1 min. Periodic Replacement Parts.At logic board replacement To set the waste ink amount to the waste ink None.At logic board replacement . None.At carriage unit replacement .At document pressure sheet replacement . 1-1 .At PR shaft ass'y replacement . Tool Approx. Perform in the service mode. Tool . Customer Maintenance Adjustment Timing Purpose To ensure accurate dot placement.At document feed base replacement To adjust the pressure sheet to fit in place to None.To maintain sliding properties of the carriage shaft and the lift cam shaft. (3) Periodic replacement parts There are no parts in this machine that require periodic replacement by a service engineer. Print head alignment At print head replacement.At waste ink absorber replacement . 1 min.) To correct the light volume for the CD / DVD detection sensor. To correct the line feed tolerant accuracy. counter. . None. *1: Only for CD / DVD printing supported regions. . FLOIL KG-107A MOLYKOTE PG-641   Ink system function check Line feed correction LCD language settings 1 min. Perform in the service mode. paper feed motor so that the belt is stretched tight. the four corners of the platen glass when the cover is closed. 3 min. . 1-2. Perform in the service mode.Computer (automatic settings via the MP driver) Approx. time 1 min.At carriage unit replacement . Perform in the service mode.At CL base or CL gear replacement . None.At platen unit replacement . None.At feed roller ass'y replacement At logic board replacement None. time 3 min. 2 min. Perform in the service mode.       Document pressure sheet position adjustment .At logic board replacement . EEPROM initialization At logic board replacement Destination settings (EEPROM settings) Waste ink counter resetting (EEPROM settings) Waste ink amount setting (EEPROM settings) Paper feed motor position adjustment CD / DVD detection sensor light volume correction*1 Grease application At paper feed motor replacement At logic board replacement None. (2) Periodic maintenance No periodic maintenance is necessary.At logic board replacement . Adjustment. To maintain detection functionality for presence of the ink tanks and each ink tank position. as they are not re-adjustable.At carriage unit replacement . (4) Replacement consumables There are no consumables that require replacement by a service engineer. 1 min. Periodic Maintenance. securing the print head position. 1 min. 5 min. (Position the None. The red screws securing the paper feed motor may be loosened only at replacement of the paper feed motor unit. 2 min. 1 min. To set the destination. . MAINTENANCE 1-1. and Replacement Consumables by Service Engineer (1) Adjustment Adjustment Timing Purpose To initialize settings.To protect the machine's sliding portions (gears and Open button). To set the language to be displayed on the LCD.Machine buttons . Note: DO NOT loosen the red screws at both ends of the carriage shaft.At logic board replacement To reset the waste ink counter. . Perform in the user mode. To adjust the belt tension.1. None.

Machine buttons 1 min. 1. Product Life (1) Machine Specified print volume (I) or the years of use (II). Machine buttons Computer (application software) 2 min. and clean lintfree cloth. borderless printing 4 x 6. 5 min.Plain paper 1 min. When an ink tank becomes empty.ADF glass . photo.Machine buttons 2 min. To correct CD / DVD print position. borderless printing (II) Years of use: 5 years of use (2) Print head Same as the machine life. and clean lintfree cloth.Machine buttons (paper feed roller cleaning) [See Part 2.Platen glass . 1 min.Machine buttons 1 min. when necessary. 1-3.000 pages Fax 1. How to make and set the ASF sub-roller cleaning sheet. dry.250 pages Approx. To clean the inside of the ADF cover To clean the ASF sub-rollers. 500 pages Approx. At CD / DVD printing.500 character pattern 230 pages 10. To improve nozzle conditions. When the paper fed from the ASF is smeared due to ink mist attached to the ASF sub-rollers. (3) Ink tank (target value) Pattern Black text Color chart Ink tank used PGI-5BK PGI-5BK CLI-8C CLI-8M CLI-8Y Print yield Approx.450 pages 150 pages 610 pages Black 1. (I) Print volume: 19. To clean the paper feed rollers. and not improved by print head cleaning. 4. 880 pages Approx. whichever comes first. . ("No ink error" displayed on the monitor.Computer (settings via the MP driver) None. for details] *1: Only for CD / DVD printing supported regions. When the back side of the paper is smeared. To clean the applicable items.Print head cleaning When print quality is not satisfying.Computer (settings via the MP driver) . . 1 min. . 710 pages Approx. borderless printing Postcard. . or short flashing of an ink tank LED) When paper does not feed properly.5% duty per color pattern A4. When the following are dirty: . To improve nozzle conditions. photo. photo. 480 pages 300 pages 1-2 .500 character pattern Color A4.White sheet in the back of the ADF To clean the platen ribs. Print head deep cleaning Ink tank replacement Paper feed roller cleaning CD / DVD print position adjustment*1 Bottom plate cleaning Scanning area cleaning When print quality is not satisfying.260 pages 7.roller cleaning When inside of the ADF cover is dirty. . Soft.Document pressure sheet . .Computer (settings via the MP driver) Soft. dry. FAQ. 2 min. ADF cleaning ASF sub. To replace the empty ink tank. 7. .

using Word 2003.500 characters per page) on A4 size plain paper. The print yield in the table above is an average value measured in continuous printing. Ink yield may vary depending on texts and photos printed. application software. 250 pages CLI-8Y Approx. using Windows XP Photo Printing Wizard. with the default settings in the Windows XP driver. with the default settings in the Windows XP driver. MAINTENANCE> 1-3 . and the carriage moves to center). Color chart: When printing the ISO/JIS-SCID N5 pattern on A4 size plain paper in bordered printing. When the machine is turned on and while printing. Photo chart: When printing the Canon standard pattern on 4" x 6" Photo Paper Plus Glossy in borderless printing. and type of paper used. 280 pages Approx. To the table of contents To the top <Part 1: 1. each ink may be used for protecting the print head and maintaining print quality. In common with the i950. until the ink is out. 390 pages     Black text: When printing the Canon standard pattern (1. Special Tools Name FLOIL KG-107A Tool No. 1. 1-4. Remarks In common with the S520. with the default settings in the Windows XP driver. To be applied to the Open button sliding portion.0.Photo chart CLI-8BK CLI-8C CLI-8M Approx.100 pages Approx. QY9-0057-000 Application To be applied to the sliding portions of the carriage shaft. print mode. using Photoshop 7. Serial Number Location On the carriage flexible cable holder (visible on the right of the carriage after the machine is turned on. the scanning unit is opened. using the ink tank immediately after it is unsealed. lift cam shaft. MOLYKOTE PG-641 CK-0562-000 1-5. and machine's sliding portions (gears).

and press the OK button. There is no paper. (U051) The print head is not installed. If the error is not cleared. ink may run out during printing. There is no CD-R tray. and press the OK button. Install the correct Re-set the print head. however. Close the inner cover. Set the paper in the cassette. Cassette. 2-1. press the OK button. (Applicable ink tank icon) (U043) Print head is not installed. Ink tank not installed. Print head temperature sensor error [1401] [1403] Faulty EEPROM data of the [1405] print head Inner cover open before start of printing on paper (print continuable). and CD-R tray and press [OK]. and to clear the error. The paper being printed at error occurrence will be ejected without printing the remaining data for the ejected paper. the error will automatically be cleared when the cause of the error is eliminated.   Buttons valid when an operator call error occurs: 1) ON/OFF button: To turn the machine off and on again. No CD / DVD tray*1. and pressing the OK button may not be necessary. No ink. or it is not properly installed. print head. and press the OK button. Remove the jammed paper. Close the inner cover and press [OK]. 3) Error codes are printed in the "operator call/service call error record" area in EEPROM information print. Solution Set the paper in the ASF. LIST OF ERROR DISPLAY / INDICATION Errors and warnings are displayed by the following ways: 1) Operator call errors are indicated by the Alarm LED lit in orange. The paper is jammed.*2 [1841] The type of print head is incorrect. (U041) Replace the empty ink tank(s). [1660] The following ink tank cannot be recognized. [1300] Paper jam in the rear guide. There is no paper. Paper jam. Install the applicable ink tank(s) properly. No CD or DVD*1. and the error and its solution are displayed on the LCD in text and by icon. Inner cover is open. Error code [1000] [1001] [1003] [1002] Message on the LCD Auto sheet feeder. Operator Call Errors (by Alarm LED Lit in Orange) Error No paper (ASF). Install the print head properly. [1304] [1600] Ink has run out. then printing will resume from the next page. The paper being [1846] Inner cover open before start of printing on paper (print continuable). Load paper and press [OK]. [1303] Paper jam in the under guide. Close the inner cover. and press the OK button to clear the error. Clear the paper and press [OK]. and press the OK button. inset the CD / DVD tray in the proper position.*1 Inner cover open during printing on paper (print [1851] [1856] 1-4 . and press the OK button. 2) OK button: To clear and recover from an error. and press the OK button to clear the error. In some operator call errors. and press the OK button. Pressing the OK button will clear the error without ink tank replacement. 3) Stop/Reset button: To cancel the job at error occurrence. 2) Warnings during printing from a computer are displayed on the printer driver Status Monitor. Load paper and press [OK]. Install the print head. Printable disc is not set. and close the cover. Close the inner cover.2. No paper in the front paper feed cassette. Then. the print head may be defective.  Replace the print head. and confirm that the LED's of all the ink tanks light red. Attach the tray and press [OK]. Close the inner cover. Correctly place a disc in the Set a CD or DVD in the CD / DVD tray (which is ejected at error occurrence). Replace the ink tank and close the cover.*2 Inner cover open during printing on paper (print NOT continuable). Set the CD / DVD tray.

After exit from the error by the OK button. The connected digital camera or digital video camera does not support Camera Direct Printing. Printing with a once-empty or refilled ink tank can damage the print head. Press the OK button. Open the inner cover. <See manual> The remaining ink amount unknown. and press the OK button. Install the ink tank(s) in the correct position.*1 printed at error occurrence will be ejected without printing the remaining data for the ejected paper. Turn the machine off. Install the supported ink tanks. The service call error. . Automatic duplex printing cannot be performed.*1 [1855] Multiple ink tanks of the same color installed. <See manual> Incompatible device detected. Ink tank in a wrong position. The CD or DVD being printed at error occurrence will be ejected without printing the remaining data for the ejected CD or DVD. the error is indicated after the paper is ejected. An ink tank which has once been empty is installed.*1 Inner cover closed during CD / DVD printing (print NOT continuable). then printing will resume from the next page. [1410 to 1419] (Applicable ink tank icon) An error occurred in an ink tank (the ink tank [1682] The following ink tank cannot be recognized. Replace the ink tank(s). Press the OK button to eject the paper being used at error occurrence. Scanner lock switch locked. [2500] Auto head align has failed. Scanning unit (printer cover) open. Replace the applicable ink tank with a new one. is likely to occur soon. Remove the device. Press [OK] to continue but early replacement recommended. and press the OK button to clear the error. Note: After the above operation. (U140) tank LED is turned off). in the feeder. Failed in automatic print head alignment. Press [OK] and repeat operation. Release the scanner lock switch and turn the power off and back on. the print head alignment values are not changed. Press the OK button. (U075) Some ink tanks are not installed in place. . Replace the wrong ink tank(s) with the correct one(s). The error will occur when the print head alignment pattern is not printed due to no ink or non-ejection of ink. the function to detect the remaining ink amount is disabled. indicating the waste ink absorber is full. . or longer to record the use of a refilled ink tank. Remove the cable between the camera and the machine. [1684] (Applicable ink tank icon) A non-supported ink tank is installed (the ink The following ink tank cannot be recognized. (U150) LED is turned off). place the CD-R tray and press Open the inner cover which functions as the CD / DVD tray feeder. set the CD / DVD tray [OK]. [5020] *1: Only for models supporting CD / DVD printing *2: Only for models not supporting CD / DVD printing 1-5 . More than one ink tank of the following color is installed. Printing will resume from on the front side of the next page. Ink tank not recognized. Inner cover closed before start of CD / DVD printing (print continuable). [1200] Cover is open. then turn the machine on again. (U072) The waste ink absorber is almost full. Warning: The waste ink absorber becomes almost full. the automatic print head alignment will not be re-done. Ink tank not recognized. unlock the scanner lock switch.NOT continuable). Data which was to be printed on the back side of paper at error occurrence is skipped (not printed). [1683] (Applicable ink tank icon) The remaining level of the following ink cannot be correctly detected. then the next print job will be done.If paper is being fed at error occurrence. [1850] Open the inner cover. press the Stop/Reset button for 5 sec. Remove the paper and press [OK]. [1681] [1680] [1700] [2001] [1310] This paper is not compatible with duplex printing.If the error occurs. Close the cover. If printing is continued without replacing the refilled ink tank. Close the scanning unit (printer cover).

Logic board .Purge unit .Carriage lift sensor unit .Logic board Error Carriage error Conditions [5100] An error occurred in the carriage encoder signal.Sheet feed unit .Logic board .Carriage unit . 13 times 14 times Paper feed cam [6B10] An error occurred in the paper feed cam sensor during .Logic board 15 times 16 times 17 times 19 times [6C00] An error occurred in the valve sensor during cleaning.Logic board . 4 times 5 times 6 times Purge cam sensor error ASF (cam) sensor error Internal temperature error Waste ink absorber full [5C00] An error occurred in the purge unit.Platen unit .Sheet feed unit . [5700] This error takes place when feeding paper from the ASF after an error occurred in the ASF cam sensor.Sheet feed unit . Carriage lift mechanism error AP position error Paper feed position error [5110] The carriage did not move up or down properly. 9 times 11 times 12 times [6A00] An error occurred in the AP motor during purging operation. 20 times 22 times Continuous alternate ROM error [6100] The check sum value is incorrect in the ROM check at .Print head .Logic board .Sheet feed unit sensor error paper feeding from the front paper feed cassette.Logic board .Logic board . error EEPROM error [6800] A problem occurred in writing to the EEPROM. . [6D00] The AD conversion value indicating the motor driver temperature is not proper. or the scanner unit warming-up is not done properly at power-on. .Purge unit .Logic board .Paper feed motor .Timing slit film . USB Host VBUS overcurrent Valve sensor error Motor driver error [9000] The USB Host VBUS is overloaded.PR lift shaft . 7 times 8 times [5B00] The waste ink absorber is full. Print head [5200] The print head temperature exceeded the specified temperature rise value. which are likely to be faulty) .Sheet feed unit .Logic board .Logic board .2-2. and the corresponding error code is displayed on the LCD. Service Call Errors (by Cyclic Blinking in Orange (Alarm LED) and Green (COPY button).Timing sensor unit .Platen unit .Ink absorber kit .Timing slit disk film . [5400] The internal temperature is not proper. . "Scanner is not operating correctly.Logic board . position sensor error Other hardware [6500] The PCI bus error is detected by the ASIC.Carriage unit ." is displayed. 3 times Line feed error [6000] An error occurred in the LF encoder signal.Purge unit . On the LCD. and a paper jam occurs in the under guide.Logic board .Logic board 1-6 .Carriage motor .Logic board This error is also indicated when the waste ink counter is 60% or more. or Alarm LED Lit in Orange) Service call errors are indicated by the number of cycles the Alarm LED and COPY button blink. [6B00] An error occurred in the paper feed motor. Cycles of blinking in orange (Alarm LED) and green (COPY button) 2 times Error code Solution (Replacement of listed parts. error Scanner error [5010] The scanner unit cannot detect the home position.Scanner unit Ink tank [6502] None of the ink tank position is detected.Feed roller .Logic board .

or CRP has been received. but not received. Fallback is not available. The encoder control unit has malfunctioned. FTT. DTC has been received even when there is no sending data. Sender's modem speed does not match the receiving machine.Logic board Note: Before replacement of the logic board ass'y. 1-7 . [6300] The RAM error occurred in the RAM check at hardpower-on. The procedure signal has been expected for 6 seconds. After DCS transmission. 2). Fallback is not available at the sending machine." (1) User error codes Error code #001 #003 #005 #009 #012 #017 #018 #022 #037 #085 #099 #995 TX / RX TX TX / RX TX / RX RX TX TX TX TX RX TX TX / RX TX / RX Document jam Document is too long. Adjustment / Settings. DTC. DCN has been received in a method other than the binary procedure. A system error has occurred between the modem and the system control board. The recording area has been locked for 1 minute. The print control unit has malfunctioned. a signal other than DIS.blinking Alarm LED lit RAM error hard-power-on. A carrier has not been detected for 5 seconds during image reception. or no recording paper No recording paper at the receiving machine Redial time-over. The decoder control unit has malfunctioned.] 2-3. also replace the ink absorber kit (QY5-0153) when replacing the logic board ass'y. If the waste ink amount is 7% or more. (6) Service mode. or page time-over Initial identification (T0 / T1) time-over Recording paper jam. for details. and re-transmission of the procedure signal has been attempted the specified number of times but failed. check the waste ink amount (by service test print or EEPROM information print). System error (main program hang-up) An error has occurred in the procedure signal in G3 transmission. CFR. RTN or PIN has been received. Fax Errors For errors other than those listed below. please refer to the "G3 / G4 Facsimile Error Code List (Rev. [See Section 3-3. . The stack pointer has shifted from the RAM area. Memory error RTN has been received. or redial time-over Call failed (no dial registration) Memory overflow at reception of an image No color fax function supported in the receiving machine Transmission terminated mid-way by pressing the Stop/Reset button During TX (sending): Memory transmission reservation cancelled During RX (receiving): Image data received in the memory cleared Meaning (2) Service error codes Error code ##100 ##101 ##102 ##103 ##104 ##106 ##107 ##109 ##111 ##114 ##200 ##201 ##204 ##220 ##224 ##226 ##229 ##232 ##237 ##238 ##261 TX / RX TX TX / RX TX RX TX RX RX TX TX / RX RX RX TX / RX TX TX / RX TX / RX TX / RX RX TX RX RX TX / RX Meaning Re-transmission of the procedure signal has been attempted the specified number of times. but no DT detected Auto dialing transmission error. but failed. EOL has not been detected for 5 seconds (or 15 seconds in CBT).

Re-transmission of the procedure signal has been attempted the specified number of times. and CI was sent in response.) has occurred. re-transmission of the procedure signal has been attempted the number of specified times but failed. In V. After EOP transmission. In V. PIP. PIP.) has occurred. however. After transmitting PPS-EOP in ECM transmission. ERR has been received.34 reception. or T5 time-over (60 sec. RTN has been received. After transmitting EOR-MPS in ECM transmission. DCN has been received. and re-transmission of the procedure signal has been attempted the number of specified times but failed.) has occurred. causing T1 timeover In V. DCN has been received. After MPS transmission. causing T1 time-over.8 call reception. MCF. DCN has been received. MCF. After EOM transmission. the procedure fails to proceed from phase 2 to phase 3 or later. DCN has been received. After transmitting PPS-NULL in ECM transmission. RTN has been received. After transmitting PPS-MPS in ECM transmission. re-transmission of the procedure signal has been attempted the number of specified times but failed. After transmitting PPS-MPS in ECM transmission. a signal other than PIN. After transmitting PPS-EOM in ECM transmission. re-transmission of the procedure signal has been attempted the number of specified times but failed. DCN has been received.) has occurred. and re-transmission of the procedure signal has been attempted the number of specified times but failed. re-transmission of the procedure signal has been attempted the number of specified times but failed. re-transmission of the procedure signal has been attempted the number of specified times but failed. RTP. the DIS V. or T5 time-over (60 sec. and re-transmission of the procedure signal has been attempted the number of specified times but failed. re-transmission of the procedure signal has been attempted the 1-8 . After MPS transmission. re-transmission of the procedure signal has been attempted the number of specified times but failed. or T5 time-over (60 sec. DCN has been received. causing T1 time-over. After transmitting PPS-EOM in ECM transmission. After transmitting EOR-NULL in ECM transmission.) has occurred. re-transmission of the procedure signal has been attempted the number of specified times but failed. In V. After transmitting PPS-NULL in ECM transmission. After EOP transmission. After transmitting EOR-NULL in ECM transmission. causing T1 time-over In V. no significant signal has been received. DCN has been received. After transmitting PPS-EOP in ECM transmission. and re-transmission of the procedure signal has been attempted the number of specified times but failed. but failed. no significant signal has been received. causing T1 time-over In V. but failed. no significant signal has been received. but failed.8 late start. or T5 time-over (60 sec. causing T1 time-over After transmitting PPS-NULL in ECM transmission. DCN has been received. After transmitting EOR-MPS in ECM transmission. Re-transmission of the procedure signal has been attempted the specified number of times. re-transmission of the procedure signal has been attempted the number of specified times but failed. PIP. a signal other than PIN. re-transmission of the procedure signal has been attempted the number of specified times but failed. but failed. the procedure fails to proceed to phase 2 after CM detection. a signal other than PIN. After TCF transmission.##280 ##281 ##282 ##283 ##284 ##285 ##286 ##287 ##288 ##289 ##290 ##670 ##671 ##672 ##673 ##674 ##675 ##750 ##752 ##753 ##754 ##755 ##757 ##758 ##759 ##760 ##762 ##763 ##764 ##765 ##767 ##768 ##769 ##770 ##772 ##773 ##774 ##775 ##777 ##778 TX TX TX TX TX TX TX TX TX TX TX TX RX TX RX TX RX TX TX TX TX TX TX TX TX TX TX TX TX TX TX TX TX TX TX TX TX TX TX TX Re-transmission of the procedure signal has been attempted the specified number of times. MCF.34 reception. no significant signal has been received. After transmitting PPS-EOM in ECM transmission. After transmitting PPS-NULL in ECM transmission. the procedure fails to proceed from phase 2 to phase 3 or later.8 ability from the receiving machine was detected. RTN has been received. After transmitting PPS-MPS in ECM transmission. the procedure fails to proceed from phase 3 or 4 to the control channel or further. DCN has been received. After transmitting EOR-NULL in ECM transmission.34 transmission. the procedure failed.34 transmission. and re-transmission of the procedure signal has been attempted the number of specified times but failed. After transmitting PPS-EOP in ECM transmission. no significant signal has been received. RTP. After transmitting PPS-EOP in ECM transmission. or T5 time-over (60 sec. After transmitting PPS-EOM in ECM transmission. and re-transmission of the procedure signal has been attempted the number of specified times but failed. After EOM transmission. After transmitting EOR-NULL in ECM transmission. After transmitting EOR-MPS in ECM transmission. DCN has been received. After transmitting PPS-MPS in ECM transmission. Re-transmission of the procedure signal has been attempted the specified number of times. RTP. the procedure fails to proceed from phase 3 or 4 to the control channel or later. no significant signal has been received.

or photos or films were not recognized in pre-scanning. The error message is displayed for a while. Press <>. After transmitting EOR-EOM in ECM transmission. After receiving EOR-EOP in ECM reception. "Mixed 1. or print from a computer. Change the paper source. ##779 ##780 ##782 ##783 ##784 ##785 ##787 ##788 ##789 ##790 ##791 ##792 ##793 TX TX TX TX TX TX TX TX TX RX TX / RX RX RX After transmitting EOR-MPS in ECM transmission.) has occurred. ERR has been received. Failed to scan. A temporary error. or 3" which is available only with A4 or LTR size paper is selected. In Layout print. During high-speed signal reception in ECM. After transmitting EOR-EOP in ECM transmission. or T5 time-over (60 sec. Change one of the settings. Set a memory card. then disappears. Settings cannot be changed when printing stickers. and prescribed value of 999. The error message is displayed for a while. The Color button was pressed. 1-9 . Solution Change the paper source to the ASF. During the ECM mode procedure. of copies. Reduce the number of photos to print. re-transmission of the procedure signal has been attempted the number of specified times but failed. After transmitting EOR-EOP in ECM transmission. The LCD automatically returns to the display before the error occurrence. DCN has been received. but no DPOF files are contained in the memory card. no significant signal has been received. no effective frame has been detected. Memory card is not set. and re-transmission of the procedure signal has been attempted the number of specified times but failed. ERR has been received. DPOF information is not saved in the memory card.) has occurred. Supported image files are not in the memory card. No memory card is inserted in the slot. Device memory is full. After transmitting EOR-EOP in ECM transmission. The memory is not sufficient to do the print job. but it is invalid. The error message is displayed for a while. a signal other than a significant one has been received. but the paper size is not set to A4 or LTR. In ECM reception. then the LCD automatically returns to the display before the error occurrence. (<>: Black button icon) There are no photos in memory card. Specify the print quantity. Cause The paper type being used is not supported for paper feeding from the cassette. or T5 time-over (60 sec. DCN has been received. The error message is displayed for a while. Press the Black button to continue the operation. After transmitting EOR-EOM in ECM transmission. then the LCD automatically returns to the display before the error occurrence. A temporary error. then disappears. re-transmission of the procedure signal has been attempted the number of specified times but failed. (<>: Color button icon) Press <>. Press the OK button to clear the error. ERR has been transmitted.number of specified times but failed. or T5 time-over (60 sec. then the LCD automatically returns to the display before the error occurrence. ERR has been received. the Settings button was pressed. Other Error Messages Message on the LCD The selected paper cannot be fed from cassette. During selecting images or specifying the number After the error message is displayed for a while. and a time-over has occurred. The Black button was pressed. Insert the card after checking the direction. and re-transmission of the procedure signal has been attempted the number of specified times but failed. Input the number of copies. This layout is available only for A4 or 8. the total print quantity returns to the value before the error. Reduce the amount of data to be printed.   2-4. The error message is displayed for a while. With Sticker print selected. the total print quantity exceeds the the last operation before the error is cancelled. then the LCD automatically returns to the display before the error occurrence. The error message is displayed for a while. Either document cannot be scanned or is not placed on the platen glass. After transmitting EOR-EOM in ECM transmission. The machine failed in scanning the document for Fit-to-page copy. Cannot specify the followings together. After transmitting EOR-EOM in ECM transmission. DPOF print was selected in the menu. 2.) has occurred. The value exceeds the number of copies you can print. Settings made conflict each other. The number of copies to print is not set. Press the Color button to continue the operation. no significant signal has been received. Multi-photo print was attempted without specifying the print quantity (with the print quantity left "0" (zero)). PPS-NULL between partial pages has not been detected. After transmitting EOR-EOP in ECM transmission.5"x11"(LTR). but it is invalid. Cannot continue process.

Press the OK button to clear the error. since the space between the photos were not sufficient. the photos were considered as a single JPEG file. With a trimmed image present. Check The machine failed in scanning the Photo Index the orientation. . when printing on a DVD or CD is attempted.Select No. Press the OK button to clear the error. The LCD automatically returns to the display before the error occurrence. and press the OK button. With a memory card inserted in the slot. and press the OK button. . In cropping multiple photos at the same time. indicating the print head temperature an intermission is inserted during printing. When one or more images are selected in Multi-photo print or Layout print. Print head temperature rise Solution . The card is currently write-enabled.Select No. Check the page size you have set. . Cancel printing on the digital camera. indicating the print head temperature automatically cleared. change of The error message is displayed for a while. the error code If the print head temperature exceeds the specified limit. => The LCD returns to the display immediately before the message was displayed. Protection of excess rise of the print head temperature Restrictions on paper Recommendation of the print head alignment (only on arrival of the machine) USB cable not connected Cancellation of trimming Connect USB cable and turn on the PC. => The trimming is cancelled. and the menu or sub-menu is displayed. Yes No . => Automatic print head alignment is performed.Select Yes. the message is displayed. . . rise error. The error message is displayed for a while.Select Yes. The LCD automatically returns to the display before the error occurrence.Select Yes. then Card Direct printing operation was attempted from the LCD automatically returns to the display the menu. The paper size is not correct. Continue? (Icon of each ink tank) Yes No In Camera Direct Printing. Re-select the supported paper type and size. The current paper cannot be set. position and marking. If the print head temperature does not fall. Failed to scan Photo Index Sheet. If the print head temperature does not fall. and press the OK button. <See Sheet. and the file became too large. and press the OK button. rise error. and the LCD returns to the display immediately before printing was attempted. Load paper and press [OK]. Photo size is too large. => The image selection is cancelled.Change the setting after removing the card. Non-supported size of paper for PictBridge Camera Direct printing is selected.Select No. and press the OK button. . the error code When the print head temperature falls. => Printing starts. the message is displayed. Connect the USB cable. and press the OK button. and it is indicated on the LCD.Select No.Select Yes. Head alignment required. => Printing is cancelled. manual> Photo scan error. and printing on a DVD or CD can be performed. then the Read/Write attribute was attempted. and press the OK button. Reset trimming effect? Yes No Cancellation of image select Reset the selected photo information? information Yes No 1-10 . => The procedures on arrival of the machine are finished. With the memory card set to the Read/write mode. Warnings Warning Low ink Message on the LCD The following ink is low. Note: If the print head temperature exceeds the specified limit when the scanning unit (printer cover) is opened. before the error occurrence. the error is "5200" is displayed. only "Yes" can be selected. "5200" is displayed. Leave at least 10mm between photos. Change the size and type. Set to read-only mode before performing operation. => The LCD returns to the display immediately before the message was displayed. and press the OK button. the carriage does not move to the ink tank replacement position. and if a user tries to display the menu or sub-menu. the LCD automatically returns to the display before the error occurrence.  2-5.

between the ADF PWB and the logic board.print head*1. . .Replace the . strange noise). and the logic board.Perform the button and LCD test in the service mode. .Confirm the connection between the scanning unit and the logic board. or . .Feed several sheets of paper. . A strange noise occurs.sheet feeder unit. . .Replace the purge unit.the power cord.Confirm the connection between the speaker and the logic board. Faulty scanning (no scanning.Replace the . and confirm that the LCD is displayed without any segments missing. . Printing is faint. Line(s) not included in the print data appears on printouts.Confirm the connection of . and .power supply unit. The power turns off immediately after poweron. .Replace the .Check the operation of the moving parts (such as purge unit. .cassette. .logic board.LCD. . . .LCD.Replace the . or . skewed feeding.Attach a removed part if any. the scanning unit.logic board. or grease. and the logic board. .Confirm the connection of each harness and the logic board.Replace the .carriage unit.Replace the .print head*1. carriage unit. the scanning unit. .Confirm that the carriage timing slit strip film is free from damage parts. No paper feeding from the ADF (no operation of the ADF motor).logic board. or .Remove foreign material from the purge unit caps. . Paper gets smeared. or white lines appear on printouts even after print head cleaning. Nothing is displayed on the LCD. .Replace a faulty part. or .Confirm the connection between the operation panel.Remove foreign material.2-6. Unsatisfactory print quality No printing.logic board. .between the logic board and the power supply unit.Replace the .document feed unit. A portion of the LCD is not displayed.ink tank. or no color ejected.scanning unit. .Clean the carriage timing slit strip film (with ethanol and lint-free paper).purge unit. no feeding). .Confirm the connection between the operation panel.logic board. No sound from the speaker. .Remove foreign material.speaker. or .Replace the . if any. if any.Remove and re-install the print head. Solution .Replace the .ink tank. Troubleshooting by Symptom Symptom Faulty operation The power does not turn on. or . .logic board.Adjust the paper guide properly.between the ADF motor and the ADF PWB. .carriage timing slit strip film. .logic board. or . . or .logic board. Carriage movement problems (contact to other . .Confirm the connection . Paper feed problems (multi-feeding. . strange noise).Replace the . and paper feeding mechanism) . .logic board.Examine the inside to confirm that no parts are damaged. . or . and the rollers are clean. 1-11 . or . and . . .

.ink tank.Clean the platen glass and the ADF. A part of a line is missing on printouts.Confirm the connection . or . and when the problem persists.logic board. . 1-12 . .between the ADF motor and the ADF PWB.Replace the purge unit.Replace the document feed unit. *1: Replace the print head only after the print head deep cleaning is performed 2 times. Printing is incorrect.Replace the .Clean grease or oil off the timing slit disk film . or .document feed unit. or . .Replace the .between the ADF PWB and the logic board.Replace the .Confirm the connection between the scanning unit and the logic board. When enlarged in the paper feed direction: .Clean grease or oil off the timing slit strip film . . .print head*1. .print head*1. No ejection of black ink. When enlarged in the carriage movement direction: .Clean the paper path with cotton swab or cloth.scanning unit. . . . Streaks or smears on the scanned image.timing slit strip film. . .print head*1.Remove foreign material from the purge unit caps. No paper feeding from the ADF (no operation of the ADF motor). Document slipping over the roller (copied image enlarged). or . .Replace the .Replace the .logic board. . document feed roller. or . or document not separated.Perform print head alignment. or .Replace the . and separation roller.ink tank.sponge sheet. . and . ..scanning unit.logic board. Color hue is incorrect.Replace the . . .Replace the .timing sensor unit.Perform bottom plate cleaning. or . .timing slit disk film.ink tank.Clean the ASF sub-rollers.Clean the friction tab. Faulty scanning No scanning. Graphic or text is enlarged on printouts. Replace the logic board. if any.logic board.Confirm the connection between the scanning unit and the logic board.logic board. or . .carriage unit.

receiver. Fax Communication Troubleshooting (1) Identification of a trouble A fax machine transmits image data to a receiver through a telephone line. and telephone line can prevent the machine from transmitting image data properly.2-7. follow the flowchart below to determine whether it is a communication trouble or not.     For the best solution to your fax trouble. A trouble in any of the transmitter.     1-13 .

Sample print of a faulty fax reception c. a. etc. Frequency and error type of the trouble h. 1-14 . 1) Investigate the condition in which the trouble occurred. and service engineer name g. follow the flowchart for the communication test with a non-Canon machine. 3) Handle the problem based on the investigation and test results. telephone number.Whether an error occurred or not . g. telephone number. Activity report at trouble occurrence e.g. by following the flowchart below. such as automatic dialing) b. .If a communication trouble occurs between a Canon machine and a non-Canon machine.Reception condition. User operation at trouble occurrence . In such a case. 2) Conduct the communication test.Transmission mode .Number of sheets transmitted . fax number. and record the phenomenon.Timing when the error occurred (e. Memo: If a trouble occurs in communication with a non-Canon machine.Number of sheets of the document . . Since the cause of the trouble may exists in communication ability of the machine. and if a Canon machine operates properly without any problems.Other settings (e.Perform the operations using the actual line several times each. User name. before or after transmission) . the information obtained in step 1) will be a help for quick solution to the problem. Memo: The number of sheets / times of communication and error code can be confirmed in EEPROM information print. The other party's user name. and model name f. fax number.(2) Handling of a communication trouble Follow the procedure below to handle communication troubles.Communication mode (automatic or manual) . The other party's fax condition . model name. it is recommended to let the user understand that the non-Canon machine needs to be examined accordingly. Message on the LCD at trouble occurrence d. contact a relevant service contact point of a non-Canon machine.

and conduct the 4-point communication test shown below.   Test flowchart of communication test between Canon machines:   <Communication test with a non-Canon machine> Ask a non-Canon machine user to request servicing.<Communication test between Canon machines> Conduct the 3-point communication shown in the diagram.   Test flowchart of communication test with a non-Canon machine:   1-15 .

check the waste ink amount (by service test print or EEPROM information print). [See 3-3.Copy . Perform the print head alignment in the user mode. Adjustment / Settings.] Adjustment / settings After replacement: 1.] After replacement: 1. Perform the print head alignment in the user mode. [See 3. (6) Service mode.Upon contact with the film. (DO NOT loosen any other red screws. Notes on Service Part Replacement (and Disassembling / Reassembling) Service part Logic board ass'y QM2-3659 Notes on replacement*1 . Check the ink system function. (1) Paper feed motor adjustment. for details. Adjustment / Settings. (2) Grease application. Adjustment / Settings. [See 3-3. . remove the power cord. (2) Grease application. [See 3. (Wipe off any grease thoroughly with ethanol. . Adjustment / Settings.Before removal of the logic board ass'y. and allow for approx. (2) Grease application. Adjust the paper feed motor. Perform the print head alignment in the user mode. Adjustment / Settings. 3. wipe the After replacement: .3. (6) Service mode.Service test print After replacement: 1. After replacement: 1. or (2) EEPROM information print. . [See 3-4. Apply grease to the sliding portions.] 2.] After replacement: 1.) At replacement: 1. Adjustment / Settings.Service test print .Printing via USB connection .] . 1 minute (for discharge of capacitor's accumulated charges). Apply grease to the sliding alignment sensor correction. 4.Do not bend the film .] Operation check . Check the ink system function. Adjust the line feeding. Initialize the EEPROM. 2. Adjustment / Settings. Adjustment / Settings. (1) Service test print. REPAIR 3-1. and portions. Adjustment / Settings.EEPROM information print . (6) Service mode. 5. Verification Items. for details of 1 to 6] 7.Service test print Paper feed motor QK1-1502 Platen unit QM2-3565 PR lift shaft ass'y QL2-0936 .Confirm no grease is on the film. 1. [See 3.Service test print film with ethanol. Set the destination in the EEPROM.3. [See 3.3. [See 3. (6) Service mode. Reset the waste ink counter.3.3. 6. ink system function.Service test print Carriage lift base unit QM2-2232 Timing slit strip film QC1-6526 Timing slit disk film QC1-6229 Print head QY6-0061 1-17 . Reset the waste ink counter.Service test print .3. to prevent damages to the logic board ass'y.Direct printing from a digital camera . (6) Service mode.3.Before replacement.] At replacement: 1.) .EEPROM information print Carriage unit QM2-3025 . . Correct the CD / DVD and automatic print head alignment sensors.] 3.The red screws securing the paper feed motor are allowed to be loosened. Apply grease to the sliding portions. Check the ink system function.] At replacement: 1. [See 3.Service test print (Confirm CD / At replacement: DVD and automatic print head 1.Fax transmission and reception Absorber kit QY5-0153 . Correct the CD / DVD and automatic print head alignment sensors. Perform the print head alignment in the user mode.) [See 3-3.

        To the table of contents To the top <Part 1: 2. LIST OF ERROR DISPLAY / INDICATION> 1-16 .

ii.Protect electrical parts from damage due to static electricity. No grease or abrasion is allowed. which may cause damage.] . Notes on Service Part Replacement> To the top 1-18 . . . . 3-1.Before removing a unit. [See 3-2. DO NOT loosen the red screws on both sides of the main chassis.Do not drop the ferrite core. as follows: i.*1: General notes: .Do not touch the timing slit strip film and timing slit disk film. .Exercise caution with the red screws. securing the carriage shaft positioning (they are not adjustable in servicing)   To the table of contents <Part 1: 3. 1 minute (for capacitor discharging to protect the logic board ass'y from damages). .Protect the housing from scratches. after removing the power cord. The red screws of the paper feed motor may be loosened only at replacement of the paper feed motor unit (DO NOT loosen them in other cases). for details. Special Notes on Repair Servicing. REPAIR.Protect the units from soiled with ink.Make sure that the flexible cables and wires in the harness are in the proper position and connected correctly. allow the machine to sit for approx. .

  . Special Notes on Repair Servicing       ***************************************************************************** If there is a power failure or if you disconnect the power cord.3-2.While releasing the 2 hooks outwards.Remove the screw. User data and speed dialing settings are retained.Manually pull the arrester ground wire off the unit. ***************************************************************************** (1) Power supply unit removal / reassembly Removal: . slide the power supply unit toward you. the date/time settings as well as all documents stored in memory will be lost. . 1-19 .

Connect the 2 connectors.   Reassembly: .Align the ground wire in the groove at 2 locations. 1-20 .. .Disconnect the 2 connectors.   .Connect the arrester ground wire.

and 1 screw from the right front.Using a flat-blade screwdriver.   (4) Side cover (right and left) removal .     (3) Emblem removal . . remove the door damper from the hole of the bottom case. as shown in the photo.Pull out the cassette and remove it from the machine. . and door damper removal . 1 screw from left front. push the hooks downward to release them.Push the point indicated by the arrow in the photo to remove from the double-sided adhesive tape. front door (paper output tray).When removing the front door.Remove the 4 screws from the rear of the machine.   . 1-21 .(2) Cassette.Warp the front door up a little and push its right side downward to remove it from the bottom case.

Left front cover   Right front cover 1-22 .                                    Left hook Right hook                                   Left side cover   Right side cover (5) Front cover (right and left) removal .While pushing the hook with a flat-blade screwdriver. pull the front cover toward you to remove it.

Remove the screw.(6) DF front cover removal .   1-23 . Release the hook while pushing it in the direction indicated by the arrow in the photo.Slide the stop arm in the direction indicated by the arrow and remove the DF rear cover.   . Release the hook while pushing it in the direction indicated by the arrow in the photo.Remove the screw.   (7) DF rear cover removal .

Rotate the arm 90 degrees clockwise.Remove the screws.   (9) DF grip cover and DF right cover removal . A: DF grip cover screws B: DF right cover screws   1-24 .(8) Stop arm removal . pull it toward you to remove it.

and separation roller cleaning .(10) Document feed unit removal .   (11) Separation tab. Separation tab   1-25 .Wipe them with a dry and soft clean cloth. Document feed roller 2. Separation roller 3. 1. document feed roller.Remove the 5 screws and 1 connector.

    Cable position:   1-26 .Remove the 2 screws.(12) DF cable cover removal .

Release 6 hooks each from the right and left operation panels.  Left                                                                                                                                               Right (15) LCD upper cover removal .(13) ADF hinge removal .4 hooks need to be released.Remove the 3 screws.   (14) Operation panel (right and left) removal .Push the front end of the LCD upper cover upward with your fingers and remove it. .   1-27 .

Remove the screw and disconnect the flat cable.   (18) Logic board ass'y wiring 1-28 .Remove the flat cable. .Remove the 4 screws.   (17) LCD unit removal .(16) Operation panel unit removal .

      1-29 . then lift the Scanner Stop Arm.Shift the both left and right stopper outward.  (19) Scanner stop arm removal   .

remove the flat cables from CN801 and CN802. remove the flat cable from CN602.On the logic board. slide the stopper in the direction indicated by the arrow and remove it from the scanner unit.(20) Scanner stopper removal .While holding the stopper perpendicular to the scanner unit.The cable holder sheet is attached to the prescribed location with double-sided adhesive tape.   (21) Cable holder sheet position . then remove 2 screws. 1-30 . remove the harness from CN702. .   (22) Scanner unit removal . and remove the core.On the logic board. .On the logic board. .Remove the ground wire and core.

  - Hold the scanner unit upright and lift the left stopper in the direction indicated by the arrow 1 in the photo.

  - Slide the left of the scanner unit in the direction indicated by the arrow 2 in the photo, then slide the scanner unit in the direction of the arrow 3 and remove it.

 

1-31

(23) Main case unit removal - Remove the 4 screws. - Disconnect the solenoid connector, and lift the main case unit.

    (24) Base case and printer unit wiring

1-32

1-33

1-34

1-35 .

Remove all the flat cables and harnesses from the logic board.  (25) Logic board ass'y removal . and lift the printer unit to remove it. 1-36 .Remove the 4 screws. .   (26) Printer unit removal .Remove the 7 screws.

    To the table of contents <Part 1: 3. 3-2. REPAIR. Special Notes on Repair Servicing> To the top 1-37 .

DO NOT loosen them in other cases. fasten the screws so that the belt is properly stretched (in the direction indicated by the blue arrow in the figure below). 2) After replacement. Adjustment / Settings (1) Paper feed motor adjustment Perform the following adjustments when the paper feed motor unit is replaced: 1) When attaching the motor. or out-of-phase motor. (2) Grease application 1) Machine unit Number of Grease/ Number locations oil of to apply amount rops* grease/ oil 27 to 54 3 1 mg 9 to 18 1 3 mg 18to 36 2 1 mg 9 to 18 1 2 mg 9 to 18 1 2 mg 200 to 400 mg 9 to 18 mg 18 to 36 mg 9 to 18 mg 1 1 2 1 1 1 1 No Part name Where to apply grease/ oil Grease/ oil name 1 2 3 4 5 6 7 8 9 Chassis ass'y Chassis ass'y Adjust plate L Chassis ass'y Chassis ass'y Entire surface the carriage slider contacts Carriage shaft Carriage shaft spring L Adjust plate R Carriage shaft Floil KG107A PR lift shaft cam contact portion (at 3 Floil locations) KG107A Carriage shaft cam L sliding portion Floil KG107A Carriage shaft sliding portion on the left side Floil of the chassis (at 2 locations) KG107A Carriage shaft sliding portion on the right Floil side KG107A of the chassis (at 2 locations) Entire surface of the carriage shaft where Floil the carriage unit slides KG107A Carriage shaft sliding portion Floil (to the end of spring) KG107A Carriage shaft cam R sliding portion Floil KG107A Carriage shaft surface where the carriage Floil sliders KG107A (and where machine-application of the grease 1-38 . etc.3-3. be sure to perform the service test print.) occurs Note: The red screws securing the paper feed motor may be loosened only at replacement of the paper feed motor unit. and confirm that no strange noise or faulty print operation (due to dislocation of the belt or gear.

is not feasible) *1 drop = 9 to 18 mg 2) CL base / CL gear No Part name 10 CL input gear 11 CL gear base *1 drop = 9 to 18 mg Number of Grease/ Number locations to Grease/ oil oil of Where to apply grease/ oil apply name amount drops* grease/ oil Joint of the CL gear base Floil KG107A 9 to 18 mg 1 1 Outer surface of the CL idler gear cylinder Floil KG107A 9 to 18 mg 1 1     1-39 .

REPAIR. 3-3 (1) to (2)> To the top 1-40 .5 4 No Part name 12 LF roller ass'y 13 PR shaft ass'y 14 PR shaft ass'y *1 drop = 9 to 18 mg 4) Open button To the table of contents <Part 1: 3.5 to 9 mg 1/2 1 PR spring sliding portion (at 4 locations) Floil KG107A 9 to 18 mg 1 4 PR holder contact (at 4 locations) Floil KG107A 13.3) PR shaft / LF roller bushing Number of Number locations Grease/ oil Grease/ oil Where to apply grease/ oil of to name amount drops* apply grease/ oil LF roller bushing l spriong contact Floil KG107A 4.5 to 27 mg 1.

When the carriage stops at the center. or perform from the MP driver Maintenance tab. (1) Service test print. In addition. according to the waste ink amount. When the waste ink absorber is replaced. or perform from the MP driver Maintenance tab. Open the document cover to confirm the following: . How to check the waste ink amount: See 3-4. The print head is replaceable at the same position as for   ink tank replacement. Cleaning of the platen ribs when the back side of paper gets smeared. The sponge sheet will attach to the sponge frame. check the waste ink amount. Peel off the cover sheet from the double-sided adhesive tape. "Waste ink amount setting procedures. or manual) perform from the MP driver Maintenance tab.     (5) User mode   Function Print head manual cleaning Print head deep cleaning Paper feed roller cleaning Nozzle check pattern printing Procedures See "Standalone machine operation" below. manual print head alignment (by selecting the optimum values) as with the conventional models can be performed. Remarks   In Custom Settings of the MP driver Maintenance tab." (4) White sponge sheet attachment Position one of the corners of the white sponge sheet at the scanning reference point on the platen glass (back left where the blue lines cross in the photo below). reset the waste ink counter (to "0%").No extension of the sponge edges over the mold part of the document cover. the print head can be replaced. See "Standalone machine operation" below. set the waste ink amount to the replaced logic board ass'y. (6) Service mode. Bottom plate cleaning Print head replacement See "Standalone machine operation" below. How to set the waste ink amount: See 3-3. or perform from the MP driver Maintenance tab.) 1-41 . See "Standalone machine operation" below.(3) Waste ink counter setting Before replacement of the logic board ass'y. replace the waste ink absorber (ink absorber kit). After the logic board ass'y is replaced. Adjustment / Settings. (Open the scanning unit. Verification Items. or perform from the MP driver Maintenance tab. See "Standalone machine operation" below. . or (2) EEPROM information print.No gap between the platen glass reference edges and the corresponding sponge edges. Print head alignment (automatic / See "Standalone machine operation" below. and slowly close the document cover with the sponge frame on.

USB serial number .ROM version . Remarks Set a sheet of A4 or letter size paper. see 3-4.CD / DVD sensor correction value .Model name . Procedures See "Service mode operation procedures" below.Destination . Verification Items. select Maintenance/settings.Waste ink amount . Fold a sheet of A4 or letter size plain paper in half.     Set a sheet of A4 or letter size plain paper in the ASF. On the operation panel. Set a sheet of A4 or letter size paper.   Prevent paper abrasion (head-to-paper distance setting) Adjust contrast   (6) Service mode     Function Service test print .CD / DVD sensor correction result EEPROM information print .Waste ink counter . (1) Service test print.Destination settings .Ink system function check result .Print information . then a desired function. then open it. See "Service mode operation procedures" below. and the shipment arrival flag is not on: . The following items are NOT initialized.USB serial number . replace the ink absorber kit. Set 3 or more sheets of A4 or letter size plain paper in the ASF or cassette to be cleaned.<Standalone machine operation> Turn on the machine. Maintenance or Device settings. <Service test print sample>.ROM version .Error information EEPROM initialization See "Service mode operation procedures" below. 1-42 . Waste ink counter reset See "Service mode operation procedures" below.CD / DVD correction value If the waste ink amount is 7% or more.Waste ink amount . Set 2 sheets of A4 or letter size plain paper in the ASF or cassette (according to the Feed Switch button setting).Destination .Model name . For print sample. Set the paper in the ASF with the opened surface facing up. Menu Nozzle check (nozzle check pattern print) Cleaning Deep cleaning Auto head align (automatic print head alignment) Manual head align (manual print head alignment) Roller cleaning Bottom plate cleaning Remarks Set a sheet of A4 or letter size plain paper in the ASF or cassette (according to the Feed Switch button setting).

Initialize EEPROM after the destination settings. . starting with Alarm LED. (Each time the Stop/Reset button is pressed. Alarm in orange and COPY in green. (1) Service test print. 11 times 12 times 13 times 14 times 15 times 16 times or more Orange (Alarm) Green (COPY) Orange (Alarm) Green (COPY) Orange (Alarm) Green at even numbers (COPY) Orange at odd numbers (Alarm) See "Button and LCD test procedures" below. See "Service mode operation procedures" below. See 3-4. Verification Items. See "Waste ink amount setting procedures" below. The paper lifting plate of the sheet feed unit will be raised. while pressing the Stop/Reset button.       Note: At the end of the service mode.) 3) While holding the ON/OFF button. (2) EEPROM information print.At the end of the service mode.) 4) When the COPY button lights in green.Destination settings LF correction Button and LCD test Waste ink amount setting See "Service mode operation procedures" below. Verification Items. the carriage returns and locks in the home position capped. the Alarm LED and COPY button light alternately.   1-43 . Function Remarks When the print head is not installed. (DO NOT release the ON/OFF button. and then release both the ON/OFF and Stop/Reset buttons. Not used in servicing. press the ON/OFF button. 2) While holding the ON/OFF button. (Each time the Stop/Reset button is pressed. See 3-4. the Alarm LED (orange) or COPY button (green) lights steadily without any changes. See "Service mode operation procedures" below. release the Stop/Reset button. starting with Alarm LED.   <Service mode operation procedures> 1) With the machine power turned off.If the Stop/Reset button is pressed 16 or more times. (DO NOT release the buttons). press and hold the ON/OFF button. 10 times Green (COPY) Not used in servicing. Note: . Cleaning of both black and color See "LF correction procedures" below. Alarm in orange and COPY in green. the Alarm LED and COPY button light alternately. press the Stop/Reset button the specified number of time(s) according to the function listed in the table below. press the Stop/Reset button 2 times. The COPY button lights in green to indicate that a function is selectable.) Time(s) 0 times 1 time 2 times 3 times 4 times 5 times 6 times 7 times 8 times 9 times LED indication Green (COPY) Orange (Alarm) Green (COPY) Orange (Alarm) Green (COPY) Orange (Alarm) Green (COPY) Orange (Alarm) Green (COPY) Orange (Alarm) Power off Service test print EEPROM information print EEPROM initialization Waste ink counter resetting Destination settings Print head deep cleaning LF correction See "Destination settings procedures" below. press the ON/OFF button. The paper lifting plate of the sheet feeder unit will be raised. See "Service mode operation procedures" below.   CD / DVD check pattern print Not used in servicing CD / DVD print position correction (horizontal: X direction) CD / DVD print position correction (vertical: Y direction) Button and LCD test Return to the menu selection Return to the menu selection Left margin correction Waste ink amount setting Return to the menu selection Not used in servicing.

. [See 3-4.If the Stop/Reset button is pressed 5 times or more.The High Resolution Paper is the most desirable for LF correction printing (Canon HR-101 is used at the production site). the Alarm LED and the COPY button light alternately.]   <LF correction procedures> After replacement of the feed roller ass'y or logic board ass'y in repair servicing or in refurbishment operation. and only the ON/OFF button is pressed. . Verification Items. 1) In the LF correction mode. and press the ON/OFF button. Confirm the model name and destination in service test print or EEPROM information print.<Destination settings procedures> In the destination settings mode. (1) Service test print. Time(s) 0 times 1 time 2 times 3 times 4 times 5 times 6 times 7 times 8 times 9 times or more LED indication Green (COPY) Orange (Alarm) Green (COPY) Orange (Alarm) Green (COPY) Orange (Alarm) Green (COPY) Orange (Alarm) Green (COPY) Orange (Alarm) Destination No change of the destination Japan Korea US Europe Australia Asia China Taiwan Return to the menu selection Supported Not supported Not supported Supported Supported Supported Supported Supported CD / DVD print Note: After setting the destination without logic board replacement. the machine remains in the LF correction mode. then press the ON/OFF button. the machine returns to the service mode menu selection. then select Pattern No. If plain paper other than the above is used. Time(s) 1 time 2 times 3 times 4 times Note: . . the destination settings may not be valid. Canon Office (80 g/m2) Canon Extra. press the Stop/Reset button the specified number of times according to the paper to be used in LF correction listed in the table below. be sure to initialize the EEPROM.If the Stop/Reset button is NOT pressed. Canon Office Planner HP BrightWhite (90 g/m2). adjust the line feeding. Alarm in orange and COPY in green. STEINBEIS Vision Classic White Paper name 1-44 . but 6 kinds of plain paper listed in the table above can also be used in LF correction. press the Stop/Reset button the specified number of time(s) according to the destination listed in the table below.Each time the Stop/Reset button is pressed. 0 (zero) in the step 3) below. or (2) EEPROM information print. then the ON/OFF button is pressed. select any one of the paper types in this step. Without EEPROM initialization. Plain paper Paper type High Resolution Paper Canon HR-101 Canon PB PAPER GF-500 (64 g/m2).

2) The LF correction pattern for the selected paper is printed. and press the ON/OFF button. . then press the ON/OFF button. Note: .Each time the Stop/Reset button is pressed. in which streaks or lines (white or black) are the least noticeable. 1-45 . leave the Stop/Reset button untouched.   3) In the printout. the machine returns to the service mode menu selection.If the Stop/Reset button is pressed 3 times or more. Alarm in orange and COPY in green.If plain paper other than the 6 kinds specified in the table in step 1) is used. the Alarm LED and the COPY button light alternately. press the Stop/Reset button the same number of time(s) as the selected Pattern No.. . select the Pattern No. 0 (zero). then the ON/OFF button is pressed. select the Pattern No.

Verification Items. (Only the main waste ink absorber for the MP830) Time(s) 0 times 1 time 2 times Waste ink absorber Main waste ink absorber Platen waste ink absorber Not valid for the MP830 Remarks Both the main and platen waste ink absorbers Only the main waste ink absorber is valid for the MP830 Press the ON/OFF button to return to the waste ink amount setting mode. Press the ON/OFF button to return to the waste ink amount setting mode. 4) The waste ink amount can be set in 10% increments by pressing the Stop/Reset button.     <Waste ink amount setting procedures> Set the waste ink amount data to a replaced new EEPROM after the logic board is replaced in servicing. check the waste ink amount in EEPROM information print.] 2) In the waste ink amount setting mode. Waste ink amount value to be set (%) 1-46 .  4) The LF correction value is written to the EEPROM. press the Stop/Reset button the specified number of time(s) according to the waste ink absorber whose value should be transferred to the replaced new EEPROM. (2) EEPROM information print. Press the Stop/Reset button the appropriate number of time(s) to select the value which is closest to the actual waste ink amount. Note: The LF correction value (0. Time(s) 0 times 1 time 2 times 3 times 4 times 5 times 6 times 7 times 8 times 9 times 10 times or more 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Not valid. 3 times or more Not valid 3) Press the ON/OFF button to proceed to the next step. or 2) can be confirmed in EEPROM information print. 1) Before replacement of the logic board ass'y. and the machine returns to the service mode menu selection. [See 3-4. 1.

When all the 27 buttons are pressed. waiting for a button to be pressed. representing each button. the entire LCD changes to a full red screen. 1) In the button and LCD test mode. The LCD is divided into segments. the COPY button and Alarm LED lights alternately.     <Button and LCD test procedures> Confirm the operation after replacement of the operation panel unit or LCD unit. When all the 19 buttons are pressed. Print EEPROM information to confirm that the value is properly set to the EEPROM. COPY in green and Alarm in orange. the entire LCD changes to a full light blue screen. The color of a segment corresponding to the pressed button changes to red. The color of a segment corresponding to the pressed button changes to red. representing each button. COPY in green and Alarm in orange. Each time a button is pressed. Each time a button is pressed. The LCD is divided into segments.   3) Press each button on the right half of the operation panel (total 27 buttons). The LCD turns blue. 1-47 . and no further pressing of the button is accepted.   2) Press each button on the left half of the operation panel (total 19 buttons). press the Stop/Reset button.5) Press the ON/OFF button to set the selected value to the EEPROM. the COPY button and Alarm LED lights alternately.

REPAIR.    4) Open the scanning unit (printer cover) to display the color pattern. If there is any button left un-pressed (a blue segment remained in step 3) above). 3-3. Adjustment / Settings (3) to (6)> To the top 1-48 . Only the ON/OFF button is enabled.   5) Press the ON/OFF button to return to the service mode menu selection.         To the table of contents <Part 1: 3. even the Stop/Reset button is not accepted.

confirm the following items: . 1-49 .xx: Not used in servicing USB (xxxxxx): USB serial number FA = xx xx xx: Reserved for plant use D = xxx. check pattern for uneven printing due to line feeding: There shall be no remarkable streaks. +yyyyy): CD / DVD sensor position correction value LF = x: LF correction value (0 to 2) AB (K = OK Y = .) MP830: Model name JPN: Destination M = x. EEPROM information . confirm the EEPROM information as shown below. CD / DVD sensor and automatic print head alignment sensor correction: The results shall be OK.x: Waste ink amount (%) CDR (+xxxxx. check pattern for irregular line feeding: There shall be no remarkable streaks or unevenness.Check 2.3-4.Check 7. .): Ink system function check result <Print check items> On the service test print (sample below). check pattern for uneven printing due to carriage movement (9600 dpi mode): There shall be no remarkable unevenness.Check 4.xx: ROM version C = x.. .Check 5. . Verification Items (1) Service test print <EEPROM information contents> On the service test print (sample below).Check 6.Check 3. top of form accuracy: The lines shall not extend off the paper.Check 8. (The information is given in the upper portion of the printout.Check 1. nozzle check pattern: Ink shall be ejected from all nozzles. . . .. check pattern for uneven printing due to carriage movement (standard mode): There shall be no remarkable unevenness.

<Service test print sample>     (2) EEPROM information print <How to read EEPROM information print> Print sample: 1: MP830 2: JPN 3: V1.1 6: ST=2006/01/28-18:30 7: ER(ER0=1300 ER1=5100) 8: LPT=2006/05/01-12:09 9: PC(M=002 R=000 T=001 D=009 C=000) 10: CLT(BK=2006/01/28-18:38 CL=2006/01/28-18:38) 11: CH=00002 12: CT(PBK=012 BK=015 Y=013 M=001 C=001) 13: IS(PBK=2 BK=0 Y=2 M=0 C=0) 14: P_ON(S=00009) 15: A_REG=1 16: M_REG=0 17: UR(A(BKoe)=-01 B(Coe)=-02 C(Moe)=000 D(SCoe)=+01 E(SMoe)=+01 F(PBKoe)=000 G(CLbi)=000 H(SCLbi)=+01 I(C-SC)=-01 J(M-SM)=000 K(BK-CL)=+01 L(BKbiPP)=000 M(CLbiPP)=000 N(SCLbiPP)=000 O(NZctr)=000 P(NZedge)=000 1-50 .00 4: IF(USB2=1) 5: D=020.

5 57: Head TempC=34. ROM version 4. postcard. postcard.5 59: FF(80 00 3F) HDEEPROM 60: V0001 61: SN=0000-969F 62: LN(00000 00000 00000 00003 00013 00017 00015) 63: ID=09 64: IL(PBK=000 BK=000 Y=000 M=000 M2=000 C=000 C2=000) 65: <SCAN ERROR HISTORY> 5020 0000 66: <FAX USER ERROR HISTORY> 0018 0000 67: <FAX SERVICE ERROR HISTORY> 1765 0000 Printed items: 1. Destination 3. High Resolution Paper & Matte Photo Paper. Cleaning date & time (BK/CL) 11. Auto duplex print pages (total. postcard) 1-51 . Purging count (manual/deep cleaning/timer/dot count/ink tank and print head replacement) 10. Longest period where printing stops (days) 21.5 58: Env Temp=33. Waste ink amount (%) 6. ASF feed pages (total. Operator call/service call error record 8. envelope) 24. Wiping count 19. Camera Direct Print-supported device connection record (LG = Legacy. Manual print head alignment by user 17. Installation date & time 7. Ink status (PBK/BK/Y/M/C) 14. Power-on count (soft) 15. U-turn cassette feed pages (total. Photo Paper Plus Double Sided. User print head alignment values (Bkoe/Coe/Moe/SCoe/SMoe/PBKoe/CLbi/SCLbi/C-SC/M-SM/BKCL/BKbiPP/CLbiPP/SCLbiPP/NZctr/NZedge) 18. Envelope) 23.18: WP=0024 19: CDIN(LG=001 PB=000 OPB=000) 20: MSD(002) 21: TPAGE=00162 (TTL=00162 FAX=00000 COPY=00000) 22: PAGE(All=00142 PP=00140 HR+MP=00000 PR+SP+SG=00002 GP=00000 PC=00000 EV=00000) 23: UCPAGE(All=00020 PP=00013 HR+MP=00000 PR+SP+SG=00007 GP=00000 PC=00000 EV=00000) 24: BPPAGE(All=00000 BSSP=00000 PC=00000) 25: CDPAGE(All=00000) 26: EDGE=00009 27: L=00008 28: CDR=00000 29: CDRP=(+00498. Total print pages (total. Ink tank replacement count (PBK/BK/Y/M/C) 13. plain paper. copy pages) 22. fax. -00220) 30: CDRS=(130) 31: LF=1 32: LM=(ASF_R:00 UT_F:00 UT_R:00) <Direct> 33: LG=01 Japanese 34: SC=000 35: Seal=000 36: CDI=007 37: CDP=002 38: CDD-PR(L=000 2L=000 PC=000 A4=000) 39: CDD-SP(L=000 2L=000 PC=000 A4=000) 40: CDD-MP(L=000 2L=000 PC=000 A4=000) 41: DCD-PP(L=000 2L=000 PC=000 A4=000) 42: DCD-FPP(L=000 2L=000 PC=000 A4=000) 43: DCD-MPP(L=000 2L=000 PC=000 A4=000) <Scanner> 44: SC=00005 45: SC-dpi(75=00000 150=00000 300=00005 600=00000 1200=00000 2400=00000 4800=00000) 46: SG(GY=00003 CL=00002) <Copy> 47: MCASF(PP=00000 SP+PR+GP=00000 OTH=00000) 48: MCUT(PP=00000 SP+PR+GP=00000 OTH=00000) 49: CCASF(PP=00000 HR+MP=00000 PR+SP+SG=00000 GP=00000 PC=00000) 50: CCUT(PP=00000 HR+MP=00000 PR+SP+SG=00000 GP=00000 PC=00000) <FAX> 51: TX=00002 (Bk=00002 Cl=00000) 52: SIZE(A4=00002) 53: RX=00001 54: SIZE(A4=00001) 55: FXSP= 03 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 56: Head TempBK=38. Glossy Photo Paper. Glossy Photo Paper. plain paper. Photo Paper Pro & Photo Paper Plus Glossy & Photo Paper Plus Semi-gloss. OPB = Other PictBridge-supported camera) 20. High Resolution Paper & Matte Photo Paper. PB = Canon PictBridge-supported camera. Automatic print head alignment by user 16. Photo Paper Pro & Photo Paper Plus Glossy & Photo Paper Plus Semi-gloss. Connected I/F (USB2) 5. Last printing date & time 9. Print head replacement count 12. Model name 2.

Left margin correction value (ASF back side. 5 x 7. Communication speed 1st line: 33. Photo Paper Pro & Photo Paper Plus Glossy & Photo Paper Plus Semi-gloss.0/21. Y. Monochrome copy pages fed via the U-turn cassette (plain paper. Japanese post card. U-turn back side). Sticker sheets fed 36. A4/Letter) 40. Photo Paper Pro & Photo Paper Plus Glossy & Photo Paper Plus Semi-gloss. High Resolution Paper & Matte Photo Paper. Total Card Direct print pages 38. CD / DVD sensor correction value 31. Line inspection information (not used in servicing)   HDEEPROM 60. U-turn front side. Color copy pages fed via the U-turn cassette (plain paper. Print head temperature (BK) 57. CD / DVD print position adjustment value 30. C. Lot number 63. M. Camera Direct print pages: Matte Photo Paper (4 x 6. 5 x 7. 56. not used in servicing the MP830 <Direct> 33. Even if the same errors occur. 300. A4/Letter) <Scanner> 44. High Resolution Paper & Matte Photo Paper. Version 61.6/7. Card Direct print pages: Photo Paper Pro (4 x 6. The last 2 errors <Fax service error history> 67. Photo Paper Plus Glossy & Photo Paper Pro & Glossy Photo Paper. Card Direct print pages: Matte Photo Paper (4 x 6. Photo Paper Plus Glossy & Photo Paper Pro & Glossy Photo Paper.4/12. Japanese post card. Received pages 55. Glossy Photo Paper. Reception count 54. The last 2 errors     1-52 . A4/Letter) 41. Color copy pages fed via the ASF (plain paper. M2. C2)   <Scan error history> 65. A4/Letter) 43.25. Japanese post card. Borderless print pages (total) 27. 5 x 7. 2400. postcard) 50. 5 x 7. 150. 1200. 4x6 print pages 28. Japanese post card.0/9. Business card & Credit card sized paper pages fed 35. Japanese post card. LF correction 32. Scan count by scanning gradation (grayscale.2/28.6/31. Memory card use count 37. 5 x 7. Scan count by scanning resolution (75.8/26. Ink ejection level (PBK. Inside temperature 59.8/2. Card Direct print pages: Photo Paper Plus Glossy (4 x 6. color) 52. BK. Number of CDs and DVDs printed 29. Serial number 62. Transmitted pages 53. Print head temperature (CL) 58. Transmission count (monochrome. color) <Copy> 47. they are recorded individually. Camera Direct print pages (total) 26. Camera Direct print pages: Fast Photo Paper (4 x 6. 4800 dpi) 46. Monochrome copy pages fed via the ASF (plain paper. Total scan count 45.) <Fax user error history> 66.4/24.2/16. The last 2 errors (including user errors and copy scan errors.4 kbps 2nd line: TC14400/TC12000/TC9600/TC7200/9600/7200/4800/2400 bps The number of communication pages at each communication speed is indicated in hex. postcard) <Fax> 51. Japanese post card. 600. A4/Letter) 42. A4/Letter) 39. Print head ID 64.6/19.2/4. other) 49. 5 x 7. Language 34. Glossy Photo Paper.8/14. Camera Direct print pages: Photo Paper (4 x 6. other) 48.

In service data #1 SSSW SW01. and the item desired. 6) Press the Stop/Reset button. press and hold the Stop/Reset button until the Alarm LED blinks 13 times in orange." The service error code and dump list will be added to the reception report.     <Service report output> The service data setting status." 5) Press the OK button. then release the button. Using the right or left cursor button. 1) Reports for service use Report System data list Transmission report (with service error code and dump list) Reception report (with service error code and dump list) Operation In the user mode. then release the button. "SW#01 00000000" will additionally be displayed on the LCD. 1) Reports manually output by user operation Report One-touch speed dialing list Coded speed dialing list Group dialing list User's data list Activity report Memory list 2) Reports automatically output .Transmission report . 1.   3) Reports automatically output via the user data settings . Note: If the machine is turned off by removing the power cord with image data remained in the memory. For details. 3) Press the OK button. set bit 2 (the rightmost digit (LSB)) and bit 1 (the second digit from the right) to "1. select Print report/list.Multi activity report: Automatically output at the end of broadcast. 7) Press the ON/OFF button to turn off the machine. set bit 0 and bit 1 to "1. In service data #1 SSSW SW01.Reception report . see <How to set SSSW> below. then press the OK button. Operation Press the FAX button.01) is printed in the upper left of the user's data list. 2) "SERVICE MODE SERVICE MODE #1 BIT SWITCH" is displayed on the LCD to indicate the machine is in the SSSW mode." The service error code and dump list will be added to the transmission report. However. then Menu button. communication report.Activity report   Memo: The current ROM version (e. For details. and error information report can be output via the service data settings. the image data will be erased.     <How to set SSSW> 1) In the user mode. the memory clear list will not be printed at next power-on. 1-53 . set bit 0 and bit 1 to "1. check the ROM version.g. press and hold the Stop/Reset button until the Alarm LED blinks 12 times in orange. 4) Using the right or left cursor button.(3) Fax report <User report output> The user report can be output manually by user operation. In troubleshooting. or automatically via the user data settings. see <How to set SSSW> below.

    <System data list sample>     1-54 .

  <Transmission report sample>       *1: Transaction number (4 digits) 1-55 .

*2: The number sent from the other party or dialed on the machine (the last 20 digits) *3: ID sent from the other party. Verification Items> To the top 1-56 . when the other party is a Canon fax *4: Communication start date and time (in 24-hour display) *5: Communication duration (in minutes and seconds) *6: The number of pages completely transmitted *7: "NG" and service error code                 To the table of contents <Part 1: 3. 3-4. REPAIR.

Memo: If the print head must be removed from the machine and transported alone. etc. MACHINE TRANSPORTATION This section describes the procedures for transporting the machine for returning after repair. MACHINE TRANSPORTATION> 1-57 . the carriage is automatically locked in place. [See Caution 1 below.         To the table of contents To the top <Part 1: 4. (2) Securely lock the carriage in the home position. press the ON/OFF button to finish the mode.   Caution: (1) If the print head is removed from the machine and left alone by itself. ink (the pigment-based black ink in particular) is likely to dry.) [See Caution 2 below. attach the protective cap (used when the packing was opened) to the print head (to protect the print head face from damage due to shocks). (When the machine is turned off.4.] 3) Turn off the machine to securely lock the carriage in the home position. For this reason. 1) In the service mode.] 4) Slide the scanner lock switch to lock the scanner. keep the print head installed in the machine even during transportation. 2) Keep the print head and ink tanks installed in the carriage. to prevent the carriage from moving and applying stress to the carriage flexible cable. and confirm that the paper lifting plate of the sheet feed unit is raised. or causing ink leakage. during transportation.

Part 2 TECHNICAL REFERENCE .

2) For reference. . wrong installation of the ink tanks will be prevented.   (5) Sophisticated and smooth design Sophisticated and classy ADF-integrated all-in-one design.Red eye correction: Selects red area from an image. .Index printing: Printing like a 35 mm negative film is possible.Optimization of photos taken by a mobile phone: Minimizes jaggies in printing a low-resolution photo taken by a mobile phone.Slide show: To the Single-photo print menu.5 color STN LCD The color tilt LCD offers higher visibility (176 x 132 pixels.  2-1 . The combination of the pigment-based black ink and the dye-based inks (CLI-8 series) makes the ink system strong in both photo and text printing. and detects and corrects the red eye automatically. 1 pl of ultra-fine ink droplet is adopted.File numbers and shooting information can be printed on the images.Plain paper is now usable in Camera Direct Printing from a digital camera or digital video camera. . 30 ppm in monochrome printing and 24 ppm in color printing Copy speed: 29 cpm in monochrome copy and 24 cpm in color copy   (4) New functionality in Direct Printing (same as the MP800's) . *1: Printing at the minimum distance of 1/9600 inch between the dots.     (2) Super-photo quality printing By the FINE technologies. .   (7) High-definition 2.800 dpi high-resolution CCD scanner   (9) ADF (Automatic Document Feeder) Up to 35 sheets can be set. the slide show function has been added to display photos from the memory card one by one automatically.Writing to a memory card: The memory card can be set to the Read-only or Read/Write mode. The MP830 provides excellent super-photo print quality without graininess at the maximum resolution of 9. full page. 65. which is equal to that of a 6-color machine.   (3) High-speed print and copy Print speed: Approx. . approx.0 Hi-Speed supported The printer supports USB 2. Photo Paper Plus Glossy.400 x 4. and automatic duplex printing is available. The pigment-based black ink (PGI-5BK) with higher resistance against bleeding or marker pens increases weather resistance of photo quality prints. if both support PictBridge. . By the LED indication.   (6) USB 2. SCID No.600 dpi x 2. and the remaining ink level can be visually recognized with the ink tanks seated in the carriage. in 4" x 6" borderless printing (standard mode. NEW TECHNOLOGIES (1) Ink tank system (PGI-5.Face brightener: Perceives a person's face automatically and adjusts its brightness.0 Hi-Speed.   (8) 2. CLI-8) An LED is installed in each ink tank. . enabling high speed data transfer in use with the computer.000 colors).1.400 dpi*1. 36 sec.

100 coded speed dials .Super G3 high speed fax       To the table of contents <Part 2: 1.  (10) Fax .250 page reception in the memory (based on the Canon standard transmission chart) . NEW TECHNOLOGIES> To the top 2-2 .

) (in the normal temperature/humidity (not including the time of opening the caps) environment) 100 2.95 (Black) 1.2 (Black only) Timer cleaning . If 336 to 504 hours have elapsed since the previous Black/Color cleaning till the start of the next printing.1 (Black only) Timer cleaning . If 24 to 60 hours have elapsed since the previous Black cleaning till the start of the next printing. yellow Amount of ink used (g) Est.06 (Color) 90 90 90 0. magenta.Via the operation panel (All at the same time only) 0. print head cleaning is performed before the start of printing (when the cleaning flag is on). If 2.25 (Color) 80 (All in sequence) 40 (Black) 65 (Color) 45 (All at the same time) 1.Via the MP driver (Selectable from Black.57 (Black) 2. (All in sequence) 100 At ink tank replacement*4 When an ink tank is replaced (without the print head 0. 0.25 (Color) When the specified number of dots are printed since 0.320 to 8.6 (All in sequence) Timer cleaning .Manual cleaning / deep cleaning: Performed manually.20 (Black) 35 (Black) Condition Details On arrival of the machine First to third cleaning after shipped from the plant*1. cyan.160 hours have elapsed since the previous Black/Color cleaning till the start of the next printing.95 (Black) 1.640 or longer hours have elapsed since the previous Black/Color cleaning till the start of the next printing.640 hours have elapsed since the previous Black/Color cleaning till the start of the next printing. except in the following cases: . 0.57 (Black) 1.06 (Color) 1.57 (Black) (All in sequence) Dot count cleaning (Black) Timer cleaning . If 504 to 720 hours have elapsed since the previous Black/Color cleaning till the start of the next printing. required time (sec. <Cleaning mode list> Black: Pigment-based black Color: Dye-based black.10 (All in sequence) 35 (Black) 80 85 At print head replacement When the print head is removed and installed.06 (Color) (Black/Color/All in sequence) Manual cleaning (Black/Color/All at the .66 (Color) 0.3*3 (Black/Color) Timer cleaning .65 (Color) 2-3 .27 (Black) 1. If 4. If 8.5 (All in sequence) Timer cleaning .080 hours have elapsed since the previous Black/Color cleaning till the start of the next printing.080 to 2. CLEANING MODE AND AMOUNT OF INK PURGED To prevent printing problems due to bubbles.20 (Black) 0.2.Cleaning on arrival: Performed when the scanning unit (printer cover) is closed. If 96 to 120 hours have elapsed since the previous Black cleaning till the start of the next printing. Color.06 (Color) 80 35 (Black) 40 (Color) 80 0. dust.160 to 4. If 60 to 96 hours have elapsed since the previous Black cleaning till the start of the next printing. If 720 to 1.20 (Black) .4 (All in sequence) Timer cleaning .38 (Black) removal or re-installation) 1. 0. If 1. .8 (All in sequence) Timer cleaning .9 (All in sequence) Timer cleaning . or ink clogging.0*2 (Black only) Timer cleaning .320 hours have elapsed since the previous Black/Color cleaning till the start of the next printing.06 (Color) 1.7 (All in sequence) Timer cleaning . If 120 to 336 hours have elapsed since the previous Black/Color cleaning till the start of the next printing.20 (Black) the previous Black cleaning.

When the counter value is 3. *3: The period of time since the previous cleaning is counted by Black and Color separately. For this reason.       To the table of contents <Part 2: 2. before start of printing. Black cleaning is performed.38 (Black) 1. When the counter value is 0: On-arrival cleaning is not performed.0 will be performed. and no further timer cleaning .06 (Color) 35 (Black) 40 (Color) 90 (All at the same time) 45 (Black) 65 (Color) 0.same time) Deep cleaning (Black/Color/All at the same time) If the print head has not been capped before power-on (All in sequence) or All at the same time) Via the MP driver (Selectable from Black. the counter value is reduced by 1. *2: When 24 to 60 hours have elapsed since the previous Black cleaning. or 1: On-arrival cleaning is performed. at dot-count cleaning (at paper ejection). However.0 is performed.06 (Color) 80 (All in sequence) *1: The counter for the on-arrival cleaning is checked at opening and closing of the scanning unit (the first opening and closing only). or All at the same time) 1. the cleaning mode may differ according to Black or Color. Color.95 (Black) 1. After each on-arrival cleaning. 2. One of the color ink tanks is replaced. and at manual cleaning. Both the black and color ink tanks are replaced. All-at-the-same-time cleaning is performed. *4: When only the black ink tank is replaced. this cleaning will be conducted up to 5 times from the printer installation. and the on-arrival cleaning is performed according to the counter value. CLEANING MODE AND AMOUNT OF INK PURGED> To the top 2-4 . timer cleaning . Color cleaning is performed.

Uni C/M/Y/c/m/k C/M/Y/c/m/k C/M/Y/c/m/k Standard High 1200X2400 1200X2400 4 passes. Bi Ink used PigBk/C/M/Y Photo Paper Pro Print quality (PR-101) Resolution HxV (dpi) Print control Ink used Photo Paper Plus Glossy Print quality Photo Paper Plus Semi. Bi 4 passes. Bi C/M/Y/c/m/k C/M/Y/c/m/k Standard High 1200X1200 1200X1200 2 passes. Bi 4 passes. PRINT MODE Default setting Selectable in the printer driver Main tab Selectable after clicking Custom in the Main tab Ink used PigBk: PGI-5BK C: CLI-8C(small droplet) M: CLI-8M(small droplet) Y: CLI-8Y k: CLI-8BK c: CLI-8C(small droplet) m: CLI-8M(small droplet) Print control Bi: Bi-directional Uni: Uni-directional 3-1.Resolution HxV (dpi) gloss Print control (PP-101/SG-101) Ink used Photo Paper Plus Double Print quality Sided Resolution HxV (dpi) (PP-101D) Print control Ink used Matte Photo Paper Print quality (MP-101) Resolution HxV (dpi) Print control Ink used Glossy Photo Paper Print quality (GP-401/501) Resolution HxV (dpi) Print control Ink used High Resolution Paper Print quality (HR-101) Resolution HxV (dpi) Print control Ink used Envelope Print quality Resolution HxV (dpi) Print control Ink used CD-R/DVD Print quality (recommended) Resolution HxV (dpi) Print control Ink used CD-R/DVD (others) Print quality Resolution HxV (dpi) 4 1 Fine Fast Standard High 300X300 1200X1200 1200X2400 1 pass. Bi 6 passes. Normal Color Printing via Computer MP driver Custom setting 3 2 Paper type 5 Fast (Canon specialty paper) Item Plain paper Print quality Custom Resolution HxV (dpi) 300X300 Print control 1 pass. Bi 6 passes. Bi C/M/Y/c/m/k High 1200X1200 8 passes. Bi 6 passes. Bi 6 passes.3. Bi C/M/Y/c/m/k C/M/Yc/m//k Fast Standard 1200X2400 1200X2400 Custom 9600X2400 16 passes. Bi 1 pass. Bi 4 passes. Bi PigBk/C/M/Y PigBk/C/M/Y PigBk/C/M/Y/c/m Standard High 1200X2400 1200X2400 4 passes. Bi C/M/Y/c/m/k C/M/Y/c/m/k Fast Standard High 1200X2400 1200X2400 1200X2400 3 passes. Bi C/M/Y/c/m/k C/M/Y/c/m/k Standard High 1200X2400 1200X2400 4 passes. Bi C/M/Y/c/m/k C/M/Y/c/m/k Standard High 1200X2400 1200X2400 4 passes. Bi C/M/Y/c/m/k C/M/Y/c/m/k Standard High 1200X2400 1200X2400 4 passes. Bi 6 passes. Bi 6 passes. Bi PigBk/C/M/Y/k PigBk/C/M/Y/k Fast Standard 1200X2400 1200X2400 4 passes. Bi C/M/Y/c/m/k High 1200X2400 2-5 . Bi 6 passes.

Bi 8 passes. Normal Grayscale Printing via Computer MP driver Custom setting Paper type (Canon specialty paper) Plain paper 5 Fast Custom 300X300 1 pass. Bi C/M/Y/c/m/k C/M/Y/c/m/k C/M/Y/c/m/k High 1200X1200 6 passes. Bi C/M/Y/k Standard High 1200X1200 1200X1200 4 passes. Bi C/M/Y/c/m/k 3-2. Bi 6 passes. Bi PigBk 4 Fast 300X300 1 pass. Bi PigBk/C/M/Y/k PigBk/C/M/Y/k Standard 1200X2400 8 passes. Bi 6 passes.T-Shirt transfer (TR-301) Transparency (CF-102) Other Photo Paper Print control Ink used Print quality Resolution HxV (dpi) Print control Ink used Print quality Resolution HxV (dpi) Print control Ink used Print quality Resolution HxV (dpi) Print control Ink used 4 passes. Bi PigBk Standard 600X600 2 pass-Uni PigBk 2 High 600x600 4 passes. Bi PigBk 3 Standard 600X600 1 pass. Bi PigBk High 600X600 4 pass-Uni PigBk 1 Fine Envelope Item Print quality Resolution HxV (dpi) Print control Ink used Print quality Resolution HxV (dpi) Print control Ink used 2-6 .

Bi Ink used C/M/Y/k Print quality Standard High Resolution HxV (dpi) 1200X2400 1200X2400 Print control 4 passes. borderless printing Photo Paper Plus Glossy Double Sided (PP-101D) Item Print quality Custom Fast Standard High Resolution HxV (dpi) 300X300 300x300 1200X1200 1200X2400 Print control 1 pass. Bi C/M/Y/c/m/k High 1200X2400 6 passes. Bi Ink used C/M/Y/c/m/k C/M/Y/c/m/k 3-5. Bi C/M/Y/c/m/k Standard 1200X2400 8 passes. Bi C/M/Y/c/m/k Standard 1200X2400 4 passes. Bi C/M/Y/c/m/k Standard 1200X2400 4 passes. Bi C/M/Y/c/m/k High 1200X2400 6 passes. Bi C/M/Y/c/m/k 2 1 Fine Photo Paper Pro (PR-101) Photo Paper Plus Glossy Photo Paper Plus Semi-gloss (PP-101/SG-101) Glossy Photo Paper Print quality (GP-401/501) Resolution HxV (dpi) Print control Ink used Matte Photo Paper Print quality (MP-101) Resolution HxV (dpi) Print control Ink used Other Photo Paper Print quality Resolution HxV (dpi) Print control Ink used 3-4. Bi C/M/Y/c/m/k High 1200X2400 6 passes. Duplex Printing via Computer Item Print quality Resolution HxV (dpi) Print control Ink used Print quality Resolution HxV (dpi) Print control Ink used Print quality Resolution HxV (dpi) Print control Ink used Fast 1200X2400 3 passes. Bi 1 pass. Bi C/M/Y/k Standard 1200X2400 4 passes. Bi C/M/Y/c/m/k High 1200X2400 6 passes./C/M/Y PigBk/C/M/Y PigBk/C/M/Y PigBk/C/M/Y/c/m Print quality Standard Resolution HxV (dpi) 1200X1200 Print control 2 passes. Bi 4 passes. Bi 6 passes. Bi PigBk/C/M/Y 2-7 . Bi C/M/Y/c/m/k Standard 1200X2400 4 passes. Bi Ink used PigBk. Print quality Camera Direct Resolution HxV (dpi) printing Print control Ink used 5 Fast 4 3 2 1 Fine Camera Direct print 1200X1200 4 passes. Bi C/M/Y/c/m/k MP driver Custom setting Paper type (Canon specialty paper) Plain paper 5 Fast 4 3 2 1 Fine Plain paper. Bi 1 pass.3-3. Camera Direct Printing MP driver Custom setting Paper type (Canon specialty paper) Item Plain paper. Borderless Printing via Computer MP driver Custom setting Paper type (Canon specialty paper) Plain paper 5 Fast 4 3 Standard 1200X1200 2 passes. Bi C/M/Y/c/m/k Custom 9600X2400 16 passes.

6 passes. Bi C/M/Y/c/m/k Fast 1200X2400 4 passes. Bi C/M/Y/c/m/k Special mode High 1200X2400 6 passes. Bi Bi C/M/Y/c/m/k C/M/Y/c/m/k Standard 1200X2400 6 passes. Bi C/M/Y/c/m/k MP driver Custom setting Paper type (Canon specialty paper) Plain paper 5 Fast 4 3 2 1 Fine Item Print quality Resolution HxV (dpi) Print control Ink used Glossy Photo Paper Print quality (GP-401/501) Resolution HxV (dpi) Print control Ink used Photo Paper Pro (PR-101) Print quality Resolution HxV (dpi) Print control Ink used Print quality Resolution HxV (dpi) Print control Ink used Print quality Resolution HxV (dpi) Print control Ink used Matte Photo Paper (MP-101) Photo Paper Plus Glossy Photo Paper Plus Semi-gloss (PP-101/SG-101) CD-R/DVD (recommended) Print quality Resolution HxV (dpi) Print control Ink used CD-R/DVD (others) Print quality Resolution HxV (dpi) Print control Ink used Standard 1200X2400 4 passes. Bi Bi C/M/Y/c/m/k C/M/Y/c/m/k Standard High 1200X2400 1200X2400 4 passes. Bi C/M/Y/c/m/k 1200X2400 6 passes. Bi PigBk High 1 Fine Special mode 2-8 . Copying MP driver Custom setting Paper type 5 (Canon specialty Fast paper) Item Plain paper Print quality Fast Resolution HxV (dpi) 300X300 Single sided Print control 1 pass. Card Direct Printing 1200X2400 6 passes. Bi Bi C/M/Y/c/m/k C/M/Y/c/m/k Standard High 1200X2400 1200X2400 4 passes. 6 passes. Bi PigBk/C/M/Y/c/m 3-7. Bi PigBk Standard 2 High 600X600 4 passes. Bi PigBk/C/M/Y/k Standard High 1200X2400 1200X2400 4 passes. Bi Black Ink used PigBk Plain paper Print quality Fast 4 3 Standard 600X600 1 pass.Photo Paper Pro (PR-101) Print quality Resolution HxV (dpi) Print control Ink used Photo Paper Plus Print quality Glossy Resolution HxV (dpi) Photo Paper Plus Print control Semi-gloss Ink used (PP-101/SG-101) 3-6. Bi Bi C/M/Y/c/m/k C/M/Y/c/m/k Standard High 1200X2400 1200X2400 4 passes. 6 passes. 6 passes.

Bi C/M/Y/c/m/k High 1200X2400 6 passes. Bi PigBk/C/M/Y PigBk/C/M/Y/c/m To the table of contents <Part 2: 3. Bi C/M/Y/c/m/k High 1200X2400 6 passes. Bi Ink used PigBk/C/M/Y Print quality Resolution HxV (dpi) Print control Ink used Print quality Resolution HxV (dpi) Print control Ink used Print quality Resolution HxV (dpi) Print control Ink used Print quality Resolution HxV (dpi) Print control Ink used 1200X1200 1200X2400 1 pass. Bi C/M/Y/c/m/k C/M/Y/c/m/k Standard 1200X2400 4 passes. Bi Black/Color/Photo Ink used PigBk/C/M/Y Standard High 1200X2400 1200X2400 1 pass. Bi C/M/Y/c/m/k Standard 1200X2400 6 passes. Bi C/M/Y/c/m/k Print quality Fast Resolution HxV (dpi) 300X300 Double Sided Print control 1 pass. Bi PigBk/C/M/Y PigBk/C/M/Y/c/m Standard High 1200X2400 1200X2400 4 passes. Bi C/M/Y/c/m/k Standard 1200X2400 4 passes. Bi C/M/Y/c/m/k High 1200X2400 6 passes. Bi 6 passes. Bi C/M/Y/c/m/k Print quality Resolution HxV (dpi) Print control Ink used Print quality Resolution HxV (dpi) Print control Ink used Fast 1200X2400 4 passes. Bi 4 passes. Bi C/M/Y/c/m/k Standard 1200X2400 4 passes. PRINT MODE> To the top 2-9 .Single sided Color Glossy Photo Paper (GP-401/501) Single sided Black/Color Photo Paper Pro (PR-101) Single sided Black/Color Matte Photo Paper (MP-101) Single sided Black/Color Photo Paper Plus Glossy Photo Paper Plus Semi-gloss (PP-101/SG-101) Single sided Black/Color CD-R/DVD (recommended) Single sided Black/Color CD-R/DVD (others) Single sided Black/Color Plain paper Resolution HxV (dpi) 300X300 Print control 1 pass. Bi 6 passes.

A margin appears on printouts. plain paper) perpendicular to the paper feed direction) . and manually print each side of paper.2mm.5 x 7 size skewed paper feeding.With Photo Paper Plus still remains after 3 ink may attach to the Double Sided or times of Bottom plate platen rib(s) after postcards. However. 1.Paper feeds at an angle.In the high temperature and high humidity environment Change the paper feeding . Skewed paper feeding (at the level of +/. smeared. wipe the several dozen sheets are phenomenon is likely to platen rib(s) and their be noticeable and to be printed.Even after Bottom plate cleaning was performed. On the rib(s) inside the sheet feed unit used for duplex printing.Paper jam 2 B Paper feed In the high temperature . feed alignment. smeared. and the LF roller.1%. which than usual. Improper paper feeding: . is 0.Credit Card size Since coaxial tolerance .A paper jam occurs. which Sided is likely to cause .1%) . the size slightly larger MP driver or via the .Photo Paper Plus Double rollers to the 5 x 7 size paper is uneven. When the maximum amount of paper is set . 2-10 .Paper feeding from the ASF . .Paper feeding from the cassette Cause Corrective action Possible call or complaint Due to its mechanism. and if the and low humidity paper-return tab fits in a environment wave or curl of the .Align the paper guide to . skewed paper feeding can occur. when a larger paper feed sized paper (such as A4) direction) is printed. thus the phenomenon is left as is. 4 A Print results In borderless printing.Automatic duplex automatic duplex printing (Photo Paper printing (lines or Plus Double Sided.Paper feeds at an between the pinch roller the paper edge tighter angle.4. Cleaning by user: . contact of the PF pinch . low temperature and low humidity environment.Reduce the amount of and high humidity paper set in the ASF to environment. cotton swab.A margin appears determines the paper on printouts. 5 mm becomes wavy. in the high). causing paper feed problems. the skewness level caused by the coaxial tolerance of 0. on both sides of such paper. the tab slips and amount of paper set (13 does not catch paper mm) properly. . as printing is performed paper or on the back side of paper.The back side of than the paper size. paper curls significantly. Absorbed . Soiling on paper in . Perform Bottom plate and the platen cleaning (from the ribs were cleaned MP driver or via the operation panel) up to with cotton swab. and operation panel) up to paper gets ink off the paper is 3 times*1.2mm is within the criteria of +/. .After continuous back side of paper borderless printing of (lines or streaks small sized paper (such parallel to the as 4 x 6).Plain paper .In the low temperature in the ASF.Multi-feeding . paper gets 3 times*1. according to the field data of current models. ink mist may accumulate. to the auto sheet feeder. smearing paper.Multiple sheets of paper feed at the same time. the cleaning.Highest print speed (Custom setting to 5) .Paper gets printing is performed to cleaning (from the smeared.Skewed paper feeding .The back side of paper gets smeared. FAQ (Problems Specific to the MP830 and Corrective Actions) No.With the maximum paper. paper half (approx. Perform Bottom plate .Paper feeding from the ASF . * Function Phenomenon Skewed paper feeding 1 B Print results Condition . causing soiling surroundings with a at the leading edge of complained of by users.Paper gets smeared. 3 C Print results Soiling on the . streaks postcards. . absorbed by the platen's 2.Paper feeds at an method from the cassette angle. 1. If soiling on the paper ink absorber. Temporary operational solution: Cancel automatic duplex printing. . . .

Perform Manual print head alignment. SG-101. 6 C Print results . If printing is done from the cassette with the ASF cover closed. servicing is required. paper are set in the . . Due to decrease of the friction coefficient and inaccurate print head alignment. and. PP-101. Due to ink mist attached Clean the ASF sub-rollers to the ASF sub-pick-up (see *3 for details).) set in the ASF When 10 sheets of .SG-101 . . manually print each side of paper. Since the sub-rollers usually do not contact the paper. attaching to the ASF sub-pick-up rollers.Uneven printing at the bottom of the paper. significantly. by setting only a single sheet of paper in the auto sheet feeder. If soiling on the paper still remains after 3 times of Bottom plate cleaning.Paper feeding from the ASF . rollers. . PR101.Set 5 or less sheets of ASF. 5 B Print results If the phenomenon persists after conducting 1 and 2. cancel it.Multiple number of sheets loaded When multiple sheets of Set only a single sheet of paper are set. Service: Wipe any soiling or dirt off from the sheet feed unit and the bottom case unit ribs*2.Marks appear on printed paper. Soiling on paper The machine has been used for a long period of time with the ASF cover closed before printing is performed using the ASF.10 sheets (max. ink mist can easily accumulate. PR101.Perform Bottom plate cleaning. SG-101. 7 C Print results Skewed paper feeding 8 B Print results . and duplex printing path.Paper feeding from the cassette Scratches on the PF return lever due to paper feeding from the cassette.Paper feeds at an angle. . 9 B Uneven printing at . PP-101.Printing gets When printing on paper Close the inner cover 2-11 .A margin appears on printouts.When the inner cover is . ink mist is kept inside the machine. . the back paper in the auto sheet side of paper being feeder. etc. . Scratches on paper . the warping portions of paper get over the cover guide. . picked up scratches the front side of paper beneath (especially where the paper feed rollers contact when picking up the paper).In the low temperature the trailing edge of and low humidity Print results paper environment Print smeared . especially during printing on small-sized paper which never contacts the sub-rollers. .Straighten the paper.If automatic duplex printing is performed. and if they warp paper in the ASF. etc. .PP-101D. .Change the paper feeding method from the cassette to the auto sheet feeder. not being aligned along the guide properly.Paper is scratched.Paper feeding from the ASF . . wipe the platen rib(s) and their surroundings with a cotton swab.PP-101D.2.

the trimming frame shifts from the correct position in some instances.Fax is not printed. PGI-5BK (pigmentbased ink) is getting low. though there is no such spots on the original document.Improper machine Ink is out. . the The machine is in the machine is in a mode COPY. LTR. a fax . 11 A Image scanning Spots on a scanned . and is not printed automatically.Print result differs both the thumbnail and is.Fax is not printed. Set the paper size properly. Or replace PGI-5BK. press the FAX button. being performed at fax . reception. No paper. LCD. Fax received in the .) 13 A Fax reception The selected paper type Select plain paper. . select FAX SETTING.In the high humidity environment . To print the received fax. . press the Menu button in the FAX mode. the print immediately after ink is ejected on paper is scratched by the bottom of the inner cover.To print the fax immediately after reception.Fax cannot be the end of operation received.High-density image printing 10 B Print results is done with the inner completely.Fax cannot be received. . moisture). However.Photos taken with a (orientation DoCoMo mobile phone difference of an image between the Display on LCD and a the LCD printout) For photos in general.Card Direct printing in Layout print .Spots appear on the scanned image. and PRINT DOCUMENT. the photo glass. cover open. is not supported for fax reception. smeared. 12 C Improper trimming . resulting in smeared print.not completely closed. (A4.) .Clean the platen glass and the stuck points are (to eliminate any scanned as spots. or memory other than the FAX mode.Approx. the machine remains in the FAX mode (not returns to the mode before the FAX mode. When a glossy photo is . . and LGL size paper can be used only for the ASF. MEMORY REFERENCE. When an error is cleared by the Stop/Reset button. paper" error) at memory reception of the fax is cleared by pressing the Stop/Reset button. MEMORY CARD mode at reception of a fax. Set paper. the fax received in the memory remains in the memory. SCAN. Replace the empty ink tank.Do not strongly press strongly pressed on the the photo on the platen platen glass. 14 A Fax reception Fax received in the Pressing of the Stop/Reset An error (such as "no button to clear an error. The phenomenon is left as . Fax received in the At reception of a fax. will stick to the glass.Fax is not printed. from what is the original image are in displayed on the landscape.Improper machine The paper size is not set condition at reception of properly. 3 minutes after .Glossy photo (original) image . settings memory . and press the OK button. 2-12 . After the fax is printed. when original images are in portrait while thumbnails are in landscape. the machine automatically changes to the FAX mode and prints the received fax from the memory.

as shown below. (CLI-8 series) is getting press the Menu button in be received.Color fax is FAX SETTING.   3) Moisten the folded end portion (indicated by the blue circle in the figure above) using a wipe. Color fax not received Dye-based color ink (CLI.Color fax cannot 8 series) is getting low. Or replace the applicable ink tank. the FAX mode. as shown below.15 A Fax reception To print it. and set the paper in the ASF so that the moistened edge of the paper contacts the 2 sub-rollers. Then. fold the other end of the paper along the ASF cover edge to hook the paper to the ASF cover. and fold the folded end in half backward. 2) Fold the paper at approx.Press another mode button. . received in the MEMORY memory. *2: Locations to clean in servicing when soiling on paper in automatic duplex printing persists: *3: How to make and set the ASF sub-roller cleaning sheet: 1) Fold a sheet of plain paper lengthwise in half. . 16 A Fax reception *1: Change the paper in each Bottom plate cleaning. then the FAX button. and PRINT DOCUMENT.Dye-based color ink To print the received fax. 60 mm from the end. select low. 2-13 .Press the FAX button when the machine is in the FAX standby mode. REFERENCE. perform either of the following: . . The cleaning can end when paper does not get any soiling.

but likeliness is assumed very low in practical usage. and no practical issues are assumed.       To the table of contents To the top <Part 2: 4. Select Maintenance / Settings. set the paper source to the ASF and press the Menu button. then Roller cleaning. (Caution required) B: The symptom may occur under certain conditions. 5) The paper wipes off ink from the sub-rollers. * Occurrence level: A: The symptom is likely to occur frequently. C: The symptom is unlikely to be recognized by the user. FAQ> 2-14 .  4) With the machine turned on in the user mode. Maintenance.

Part 3 APPENDIX .

Pick-up roller. CE Mark. visible when the scanning unit is open) Available (automatic detection by optical method and dot count. SASO Electrical safety: UL. On the chassis (on the right of the carriage in the print head replacement position. Full Page SCID No. Presence of CD / DVD*1. CCC (EMC). Eco Mark. Opening / Closing of inner cover. FCC Part 68. not including print head and optional units Electromagnetic radiance: VCCI. Internal temperature. SASO. uni-directional Max. Carriage position. Head-to-paper distance. default settings) For reference: Fast Standard Black (Fine Black) 30ppm 15.4dB During operation Environmental requirements Non operation Temperature Humidity Temperature Humidity 5C to 35C (41F to 95F) 10%RH to 90%RH (no condensation) 0C to 40C (32F to 104F) 5%RH to 95%RH (no condensation) Standby Approx. frequency AC 100 to 240V. PP-101.3.0 Hi-Speed (for a computer) . PIXMA MP830 SPECIFICATIONS <Machine> Type Paper feeding method Resolution Desktop serial color inkjet printer Auto sheet feed (ASF.With the paper support. IC CS-03. Presence of print head / ink tanks. 33. CRT21. borderless.600 x 2. Korea Package Recycle Law. SPRING Environmental regulations: RoHS (EU).9mm in borderless printing) .3dB (copy) . output tray.400dpi (Max.4 x 6.Quiet mode: Approx. automatic duplex printing.) . FCC. PP-101. Paper feed roller position. Supported camera direct printing device. automatic alignment at default) Related standards (Machine. Printing position. CD / DVD printing*1) 9. C-UL. cassette.25W External dimensions Weight . (standard mode. 150 sheets of 64g/m2 paper) (Photo Stickers and Credit Card size not supported) 64 to 105g/m2 (plain paper) Scanning unit open. GS. 14. 500 (W) x 594 (D) x 334 (H)mm Approx. CE Mark.7dB (print from a computer) / 41. 50/60Hz Power consumption (copy) Approx. borderless printing: Approx.7kg. 13mm (Approx. 13mm (Approx. WEEE (EU). ADF paper end sensor.2mm (215. IC. (4 x 6. 1. 57 sec.Direct print port (for a digital camera) Plain paper: Max. Paper end sensor.Camera Direct printing: Approx. CCC.USB 2.0W Power-off Approx. Waste ink amount. 150 sheets of 64g/m2 paper) Plain paper: Max. Remaining ink amount (optical / dot count). output tray. Gost-R.7ppm Bi-directional. 203. or via the operation panel button in Direct Printing. Presence of document in the ADF. Law on Promoting Green Purchasing PTT: JATE.0ppm Color (Fine Color) 24ppm 11. Green Point (Germany).0W Throughput (target value) Printing direction Print width Interface ASF stacking capacity Cassette stacking capacity Paper weight Detection functions Acoustic noise Power supply Power supply voltage. 36 sec. Gost-R. 500 (W) x 487 (D) x 292 (H)mm . 2) . Paper presence. Adapter) Serial number location Remaining ink amount detection Paper type detection Print head alignment *1: Only for CD / DVD printing supported regions   <ADF> 3-22 . Energy Star. and document tray retracted: Approx. enabled at default) Not available Available (automatic or manual alignment via the driver Maintenance tab. 4. Presence of memory card. A-Tick.Highest print quality settings: Approx.With the paper support. CB Report. etc. Scanner home position . 34. and document tray extended: Approx.

A4 / LTR (max. 100%. xD-Picture Card*1.) TWAIN-compliant.200 x 19. VIVID. A5 -> A4 (141%). Memory Stick Duo*1. 5x7 -> 8. Read / Write 2. Face brightener. Exif 2. High Red eye correction. color hue (skin tones) Memory card drive Supported memory card 3-23 .) Preset ratio: max. Memory Stick PRO.5x11 (95%). (400%). Noise reduction. CIFF.A4 or LTR: Max.5x11 (212%). SD Card. up to 4 mm high Other sizes: Max. JFIF). 1 sheet   <Scanner> Type Sensor type Optical resolution Scanning resolution (software interpolation) Gradation (input / output) Document size Scanner driver <Copy> Copy quality Intensity Enlargement / reduction ratio Copy speed 3 levels (Fast. MultiMedia Card. High) 9 levels (automatic intensity adjustment available) 25 to 400% Flat bed scanner and ADF CCD (Charge Coupled Device): 2. A4 -> 8.21 or prior. Memory Stick. Operation Storage function Condition Function Operation panel File format Print quality Image correction function Image adjustment function Via the machine buttons. Memory Stick PRO Duo*1 *1: Adapter required.3V). A4 -> A5 (70%). the memory card must be removed.5 color STN LCD. Microdrive.) ADF: LGL (Max. 30 sheets (75 g/m2 paper).200 dpi (max. 46 buttons.) Grayscale: 48 bit / 8 bit Color: 48 bit / 24 bit Platen glass: A4 / LTR (Max. 4x6 -> 8.3V only). Standard.) 19. up to 5 mm high ADF capacity LGL: Max.400 dpi / 600 dpi dual 2.5x11 (170%). min. WIA (Windows XP only)     Document size Fast Monochrome (Fine BK) 29cpm Color (Fine CL) 24cpm Conditions: The duration from ejection of the first page to ejection of the 11th page in continuous copy is converted into cpm. Before changing the settings. 8 LEDs JPEG (DCF. DPOF compliant Standard. 35 sheets (75 g/m2 paper). Photo Optimizer PRO. contrast. B5 -> A4 (115%). (25%) Zoom: 25 to 400% (in increments of 1%) Monochrome / color: 1 to 99 copies Enlargement / reduction Number of continuous copies     <Direct printing> Compact Flash TYPE I/II (3. SmartMedia Card (3. Image optimizer Brightness. A4 -> B5 (86%). miniSD memory card*1.800 dpi (max.400 x 4.

10 x 15 cm / 4" x 6" Photo Paper Pro. Camera Direct Printing (PictBridge) .Standard print quality . printing of an image the specified number of copies. *3: Available only with a Canon PictBridge camera.Default (selections based on the printer settings) . right/left) Mix 3 types (for A4/LTR) Sticker printing: 16 stickers Information print Exif information print 64. 35.00 compliant Index printing.Fast Photo: Photo Paper Pro .Photo: Photo Paper Plus Glossy. The shooting information (Exif data) can be printed on photos in list format. Noise reduction*6.ON (follows the camera settings) / OFF  Default (selections based on the printer settings).Process from pressing the printing start button to ejecting paper . Face brightener*6 Image optimization   3-24 .5. Simulate illustration.35 photos per page*5 Print layout Supported paper type   *4: Layout compatible with Canon-brand sticker above. VIVID*6.Photo Paper Plus Glossy . 4.1 photo per page (borderless/with borders) . plain paper .Image processing function Image retrieval function DPOF Sepia.Plain paper: A4 / LTR plain paper .4 x 8.4 x 6 borderless . Photo Paper Plus Semi-gloss.A4 / LTR Throughput Supported paper size Photo Paper Pro.87 seconds. Photo Paper Plus Semi-gloss. 8 photos per page (borderless/with borders) Half (borderless/with borders. or in the margins of specified photos. Photo Stickers*2 . Glossy Photo Paper .A photo from a 5 mega-pixel digital camera . OFF. printing with the shooting date Single-photo/multi-photo/all-photo printing: 1 photo per page (borderless/with borders. This print setting is available only with certain Canon PictBridge devices. Trimming . 80 photos per page Card Direct Printing Print layout Layout printing: 2. Photo Paper Plus Glossy. No effects Available (date) Ver. Glossy Photo Paper. only with borders for plain paper) Index printing: 6.Default (selections based on the printer settings) . with/without lines) Album (4 photos per page.Default: OFF (no trimming) . Photo Paper Plus Glossy. 24. printing of the specified image(s). ON.13 x 18 cm / 5" x 7" Photo Paper Plus Glossy*3 .6 cm / Credit Card Glossy Photo Paper   *2: Canon-brand sticker. Printing on Photo Stickers is available only when the Layout function on the camera has a 16-up option. with the following conditions and settings: .16 photos per page*4 . Glossy Photo Paper. *5: Selected photos are printed in 35 mm film style layout. 1.

Black & white: Approx.Density adjustment: 3 levels Transmission and reception: Approx.Standard print quality .8 mm) Photo Paper Plus Glossy Camera Direct Printing (Canon Bubble Jet Direct) Print layout Effect DPOF print .Black & white <Standard>: 8 pels per mm x 3. Photo Paper Plus Glossy.38 sec. transmitting from memory (Canon fax standard chart No.Index print (6 to 80 photos per page) Exif print  Ver.Card #1 (4" x 6" / 101. Glossy Photo Paper . file number 64. ECM-MMR. MMR. 250 pages (Canon fax standard chart.4 mm) Photo Paper Pro . 3 sec. page at 33. standard mode) .Type: Plain paper Transmission speed Scanning image processing Memory Fax resolution Error correction Recording paper 3-25 .  Information print Date. Photo Paper Plus Semi-gloss.00 compliant Index printing. ECM-JPEG.4" x 6" borderless .*6: Available only with a Canon PictBridge camera. full color (each color 8 bit) Fax modem 33600 / 14400 / 9600 / 7200 / 4800 / 2400 bps Automatic fallback .6 kbps.Color: 200 x 200 dpi ECM (Error Correction Mode) .A photo from a 5 mega-pixel digital camera . per page at 33.6 kbps.Card #3 (5" x 7" / 127. JPEG Monochrome: 256 gradations Color: 24 bit.85 lines per mm .A4 / LTR Photo Paper Pro. UHQ (Ultra High Quality) .Photo Paper Plus Glossy . LGL* (* ASF only) ..71 lines per mm .Black & white <Fine>. printing of an image the specified number of copies.Process from pressing the printing start button to ejecting paper . printing with the shooting date Throughput     <Fax> Applicable line Type Data compressing system Gradation Modem type Modem speed Public Switched Telephone Network (PSTN) Super G3 compliant desktop color fax MH. 1. 1 minute and 20 sec. MR.Color: Approx.Halftones: 64 levels of gray . transmitting from memory (Canon color fax test sheet) . LTR. <Photo>: 8 pels per mm x 7.4 mm) Photo Paper Plus Glossy.1. standard mode) .0 x 177.6 x 152. Photo Paper Plus Semi-gloss. printing of the specified image(s). Glossy Photo Paper Supported paper .Size: A4.Card #2 (4" x 6" / 101.GENESIS.1 photo per page (borderless/with borders) . with the following conditions and settings: .6 x 152.

TTI (Transmit Terminal Identification). approx. 60g As a service part (not including ink tanks) QY6-0061-000 Print head Ink color Ink tank Weight (Net) Supply method Part number <Supported ink tanks> Model name and destination Other than PIXMA MP830 Japan PIXUS MP830 Japan Pigment-based ink PGI-5BK O X BCI-9BK CLI-8BK X O O X CLI-8C O X CLI-8M O X Dye-based ink CLI-8Y O X BCI-7eBK X O BCI-7eC X O BCI-7eM X O BCI-7eY X O 3-26 . magenta. 1 pl / 5 pl (C / M). CLI-8BK / C / M / Y (dye-based) Print head. cyan.Automatic dialing .200 dpi.Automatic reception . 1.Manual redialing (via the Redial/Pause button) .Non-ring reception .Coded speed dialing (100 destinations) . 600 dpi. yellow PGI-5BK (pigment-based).2 mm (A4. 214 mm (LTR) . 5 pl (BK / Y) Pigment-based black Dye-based black.Remote reception by telephone (Default ID: 25) .One-touch speed dialing (8 destinations) .Group dialing (up to 107 destinations in one group) .Automatic fax / telephone switchover . LTR) 208 mm (A4).Activity report (after every 20 transactions) . 30 pl Dye-based BK / C / M / Y: 512 x 6 nozzles.Non-delivery report .DRPD (Distinctive Ring Pattern Detection) (USA only) .ECM deactivation . monochrome transmission only Original     <Print head> Type Single head with 5 removable ink tanks (each color) Pigment-based BK: 512 nozzles. etc. Dialing Networking     <Telephone> Connection Telephone / answering machine (CNG detecting signal) / data modem     <Computer fax> Type Destination Control command Fax modem (Windows only) 1 destination.Sequential broadcasting (109 destinations) .Recording width Scanning width 203.

Be sure to use the appropriate ink tanks in servicing.     To the table of contents <Part 3: 3. PIXMA MP830 SPECIFICATIONS> To the top 3-27 .O: Usable X: Not usable Note: The ink tanks for the Japanese models are not compatible with those for the non-Japanese models.

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