Introduction

Successful people have not done different things; they just did things differently - Anonymous This single liner is a vital key, in order to survive and succeed in the current highly competitive environment. People who are quick to adapt, creative at problem solving and good at relation building are at high demand. Re-looking at the above quote, what it says precisely is, while it is important that ‘what you do' but what matters most is ‘how you do'. This is the thin line between success & failure. In the past decade or more, the work environment has significantly changed; team work replaced lone workers; organizational focus shifted from product centricity to customer centricity. Hospitality, IT & Telecom sectors and their much faster pace in grown & business brought in ‘globalization'. Along with globalization came increased complexities and uncertainties in business.

This resulted in an obvious impact on the skills of people. Do a lot of people have that certain ‘I know not what' that inspires and motivates the people around them? Do a lot of people have the ability to communicate clearly and effectively? Are a lot of people good at managing their emotions? Do a lot of people have the ability to control a panic situation? Do a lot of people appear to pronounce ‘we' instead of ‘I'? And the Ancient Egyptians wrote "Be skilled in speech so that you will succeed.

The tongue of a man is his sword and effective speech is stronger than all fighting". In different articles, Dale Carnegie quoted about soft skills; "Tell the audience what you're going to say, say it; then tell them what you've said", "There are four ways, and only four ways, in which we have contact with the world. We are evaluated and classified by these four contacts: what we do, how we look, what we say, and how we say it". Soft skills are sometimes classified into personal attributes & interpersonal abilities. Personal attributes, such as: ¤ optimism ¤ responsibility ¤ a sense of humor ¤ integrity ¤ time-management ¤ motivation Interpersonal abilities, such as: ¤ empathy ¤ leadership ¤ communication ¤ good manners ¤ sociability ¤ the ability to teach It's often said that hard skills will get you an interview but you need soft skills to get (and keep) the job. Soft skills that complement core competencies are in great demand. Having said this, to move ahead in career the functional expertise alone is not sufficient. You have to build an equally strong competence in soft skills to become a prospective choice for an employer. Soft skills refer to all those personal qualities and attitudes that make you a compatible and resourceful employee. If you are not sure what skills matter most, here is a list of soft skills most preferred by employers across the globe: 1. Being Positive: Employees who can generate lots of positive energy and spread goodwill within the teams and in the organization as a whole are preferred by most employers. 2. Communication (Verbal & Written): Absolutely essential skills to build necessary & good rapport with colleagues, superiors and clients. Good articulation, clear expression of thoughts, ideas and needs. The key to mastering communication skills lies in developing good listening skills. 3. Crisis Management / Problem solving: No doubt, technical knowledge gives you an edge in problem solving. But increased and ever increasing complexities in the business environment open doors to issues which are not so familiar and most of the times not visualized at all. So, here the creative ways of problem solving helps in. The survival of the fittest applies very well here and in the favor of your creative abilities. 4. Time management:

000 feet high. In general. Handling criticism: This is the right word. writing & eMail etiquette and so on). make every effort to fill the skill gap at the earliest because soft skills are just as important as hard skills for professional excellence. Adapt to Change: Chang is the only constant. Ask the right questions boldly and at the right time. constantly update your knowledge base. Flexibility is definitely an asset in this uncertain world and ever changing business scenarios demand that you adapt quickly to new situations.The current lean and mean trend demands (atleast expect) each one of us to consistently produce more in less time. 5. 6. team lead. Good work ethics are highly valued by employers especially in this age of falling morals Please note that these are the soft skills from 100. express your views candidly. Working in Teams: It does not matter whether you're a team member. polish them to perfection. Withstand pressure: Or crisis management or situation management. each one of them are as critical and essential as any other soft skill. Gain as much as you can from other's inputs. 8. collaborate. it is equally.: Communication Skills . in a fast paced work set up. every other skill follows. Build a good reputation to grow in your career and protect it in the long run. 10. people think that the manager(s) don't do anything. you lose the battle.listening. your success is defined by your team's success. You can perform well only when you have a strong belief in your abilities. oral communication. In my opinion. Each of these skills were further explored to a set of skills (eg. nurture them to become an expert. While it is very important to be confident in delivering what you're there for. The more wisely you use your time the more successful you will be. as the manager's job is not to do but to get it . To be a good team player you must be willing to cooperate. Your learning curve should not stop or even pause. share and most importantly you should be willing to put team / organization goals at a higher priority as compared to your own personal goals. manager or even CEO of an organization. if this is learned and adapted strictly. but it's been called ‘feedback' in organizations. Good Ethics: Being meticulous and honest will help you gain the trust of your employer. which mostly correct. 9. 7. This will help you meet the expectations of people who matter in a better way. unexpected crises or scary deadlines pose tremendous stress. Prioritizing tasks in a multi-tasking environment is the most desired way of working. Flexibility is the parent skill of all skills. One must be open to criticism. this is the principle which pivoted the world from where it was yesterday to where it is today and where it will be tomorrow. In case you lack some of them. It is little bit more complex for people managing people. If you are already confident about possessing one ore more of these skills in some amount. learn to take criticism well. Feedback sounds more professional but ‘criticism' is that bitter pill which cures several problems. rather more important to show that you're that. If you're caught by the stress. Being confident: This is a two-fold skill.

They provide differentiation between all the cookie-cutter look-alikes and play a vital role in customer loyalty. and how to maintain the program. The program should also be designed to enhance their skills. consider the following: 1. But. By allowing the human aspect of your employees to shine through. and use the pilot program as an introduction to the group. managers can continue the task of training and cultivating good relationships." The essence of your business is your people. so their soft skills and strengths are not the same either.move slowly. leverage their strengths and differences. From time to time praise your stars. In today's working environment.All people are not the same. what to include within the program. With the right culture and the appropriate training. Start Slowly . do a pilot program with key people. Recognizing personal contributions to the team is an excellent morale booster. ¤ Managing People ¤ Managing Costs ¤ Project Management ¤ Leadership ¤ Management Skills ¤ Management Careers ¤ Business Ethics ¤ Women in Management ¤ Work / Life Balance ¤ Strategy Plans Organization ¤ Policies and Procedures ¤ Management Theory Soft skills are the underlying principles that trademark a company for professionalism and excellent customer service.Involve as many employees as you can on the decision to create a program. where customers and employees are demanding more. and bottom line organizational success. Seek Help from Experts . Introduce the concept with an informative and fun workshop. instilling the use of soft skills in your team members is something you simply can't survive without. 2. Don't .done. 3. The manager need to demonstrate a lot based on soft-skills. He / she is generally sand-witched between the boss & sub-ordinates. Engage them. pressure and ownership the managers have is tremendous. Involve People . Recognize Individuals . People support what they help create. Know them all. give them the possibility to make changes with your training curriculum.Coaches and Organizational Consultants are experts in building rapport and establishing the right culture for these initiatives. leadership potential.There is so much talk about teamwork today that we forget to emphasize how important it is to praise individual achievement as well.Instead of getting a large number of people in a room and preaching to them about their soft skills . 5. Know your People . but in a different dimension. 4. Making soft-skills development a priority will bring your team to a new level because it focuses directly on them. and illustrate how they can leverage each other's strengths inside the team to develop a new group "identity. the amount of responsibility. you are encouraging them to do what comes naturally to them. When it's time to focus on soft-skills training as a tool to improve performance. at the same time.

by reflection. by imitation. which is the bitterest -Confucius . and third by experience.overlook these all-important skills when evaluating areas of improvement for your team. which is noblest. Second. Find a way to incorporate soft skills into your leadership development programs and see results immediately By three methods we may learn wisdom: First. which is easiest.

When not successful. The Seven Challenges Workbook (A guide to cooperative communication skills for success at Home and at Work). in his popular book.is the key to personal and career success. Dennis Rivers. . not always about being proper. you convey your thoughts and ideas effectively. By successfully getting your message across. wasted effort and missed opportunity. elaborates on seven challenges for effective communication. In fact. . communication is only successful when both the sender and the receiver understand the same information as a result of the communication.Bo Bennett Effective communication is 20% what you know and 80% how you feel about what you know. Failing which can cause tremendous confusion.Jim Rohn Effective communication is all about conveying your messages to other people clearly and with no ambiguity. Doing this involves effort from both the sender of the message and the receiver. .the human connection .both personally and professionally. causing a communications breakdown and creating roadblocks that stand in the way of your goals .Effective Communication Communication .Paul MeyerCommunication is about being effective. . the thoughts and ideas that you actually send do not necessarily reflect what you think.

and how it will be perceived. Explaining my conversational intent and inviting consent The more involvement a conversation is going to require of the other person. are the main factor contributing to job success. People are much more likely to listen if they have been listened to with actively expressed acknowledgments. Compassionately allow people to feel whatever they feel. awareness and compassion. (3) because I interpret/evaluate/need. too. "Did you like it?" suggests only "yes" or "no" as answers and does not encourage discussion. communication skills were cited as the single more important decisive factor in choosing managers. One good way is to use ”the five I-messages”: What/how I (1)observe. Translating my criticisms and complaints into requests Do this for both your own complaints and the complaints that others bring to you. points out that communication skills. Focusing on learning Make the practices described in challenges 1 through 6 important parts of your everyday living. and shifts focus from past mistakes to present and future successes. 4. 5. 6. Listening more carefully and more responsively Actively acknowledging another person's experience does not have to mean that you agree or approve. Being able to communicate effectively is therefore essential if you want to build a successful career. Equally good for self-understanding. Pay attention to each conversation as an opportunity to grow in skill.1. what audience you are sending it to. You must also weigh-in the circumstances surrounding your communications. Focusing on the positive outcome shows respect to the recipient of a request as having a positive contribution to make. Expressing myself more clearly and more completely Giving your listeners the information they need to understand (mentally reconstruct) your experiences more fully. (2)am feeling. Expressing more gratitude and appreciation In a world full of problems. 3. In a recent survey of recruiters from companies with more than 50. 7. you must commit to breaking down the barriers that exist within each of these stages of the communication process. as well as an ability to work with others. Sincerely asked open-ended questions can open up our conversation partners. Both at home & at work. you must understand what your message is. 2. To deliver your messages effectively. such as situational and cultural context. including written and oral presentations. The survey. conducted by the University of Pittsburgh's Katz Business School. .000 employees. look for opportunities to give praise. To do this. and (5)envision/hope for from request. Asking questions more "open-endedly" and more creatively "How did you like that movie?" is an open-ended question that invites a wide range of answers. and now I (4)want to request. Thanking. the more you will benefit by sharing your conversational goal and inviting the conscious cooperation of your conversation partner. it is the bond of appreciation that makes relationships strong enough to allow for problem-solving and differing needs.

If your words and your actions do not match. Trying to improve or change too many things at once will be counter-productive. Maximize your positive personality traits and use them in your interactions with others. It is best to be mindful of the demands on other people's time. Your non-verbal communication is equally as important as the things that you say. You must fight the urge to respond immediately and really listen to what the other person is trying to communicate. In order to learn how to improve your communication skills. you need to work to understand your audience's culture. Accept the negative feedback along with the positive and make changes accordingly. You can learn how to improve your communication skills by developing excellent listening skills. If your message is too lengthy. You must accept responsibility for your own behavior and do not fear apologizing for errors in judgment or insensitive actions. 2. you will have a difficult time succeeding in social situations. Improving your communication skills is a process and cannot be accomplished overnight. Positive body language is extremely important in your interactions with other people. Barriers in context tend to stem from senders offering too much information too fast. Asking others for honest feedback about the way you interact with others can be very helpful. you can expect the message to be misunderstood and misinterpreted. or contains errors. Learn to take advantage of your personal strengths and make a positive impact on others. 5. understanding body language. especially in today's ultra-busy society. Books: Communication Skills: Stepladders to success for the professional by Richard Ellis . Good communication and great listening skills are the most important tools you can use in improving your communication skills. learning to resolve problems and conflicts. making sure you can converse and deliver your message to people of different backgrounds and cultures within your own organization. less is oftentimes more. You will become discouraged and overwhelmed if you attempt to change your entire personality all at once. When in doubt here. Awareness of your own interaction with other people is the first step in improving your communication skills. Offering suggestions or criticism before you are certain of the other person's intent can only lead to frustration for both parties. Improve your Communication Skills : Here are 6 great tips you can use: 1. you must become a great listener. and accepting responsibility for your own negative behavior. Once you understand this. 6. in your country and even abroad.Let's begin with the message itself. 4. Use of poor verbal and body language can also confuse the message. disorganized. Choose one or two traits at a time and work on those over a period of time. 3.

useful to one person may not be of same to an other person or may be of more to someone else. communicates much more than a bunch of words. show patience and most importantly accepting others & believe in other's capabilities. It not only demonstrate your confidence but also conveys interest and encourages your partner (the speaker or listener).The handbook of Communication Skills by Owen Hargie 101 ways to improve your communication skills instantly by Jo Condrill & Bennie Bough Communications Skills . Developing advanced . How do you present yourself & interact with others is greatly influenced by your attitude. You should take adequate time on each day (or in few days) to know your own opinions. 5. What is important. which means demonstrating confidence in your views and expressions. 4. You should know what you think so that you can convey them timely to others. nurtured and updated on an on-going basis. so as communication skills. One most important & effective way to make a conversation or interaction successful is to make eye contact. Based on the feedback & comments from readers of write-up on (comm. When in front of more people. Communication (in this context) is the process of exchanging signals / messages between a set of sender(s) and receiver(s). feelings and thought process. you know what you say and you already thought of what to say. How to Develop Good Communication Skills 1. which can ONLY be corrected if you express them boldly. sensitive to other's feelings. It is also a mechanism to establish / modify relationship. positive. 2. 3. be honest. When you express. written. Skills came in last week' eenadu news paper).continued …. A suitable level of tone & volume demonstrates that you mean what you say. you opinions / feelings may be wrong. Body language. Appropriate physical posture (and an ‘approachable' stance) can make lot of difference in the result or consequences of a conversation. It is always small at the beginning. Please note. here is an attempt to explain ways to develop communication skills. Quite often. which is your physical posture. and this can be in different modes. a conversation can be initiated or ended by the body language of people. This would also reduce possible mis-understanding. express LOUD & CLEAR. 7. Effective Communication is A Real Skill Communication skills have to be developed. In situations / conversations you should be able to express them boldly. It is strongly recommended to choose to be sincere. vocal or signs. making eye contact with different people at different times creates a comfort feeling and personalizes the interaction. the more effective your communication will be. The courage to say express your opinions / feelings may fetch you an opportunity to learn more than you knew before. They are at the heart of interpersonal skills and more you know how it all works. 6.

does not mean fast but avoid unwanted pauses & repetitions ¤ Use proper grammar ¤ Speak firmly. if you're not a good listener. Most importantly. TIPS ¤ Speak fluently. with your own self. educational. economical.. 8. relationships and successful partnerships. infact can not start even without ‘effective listening skills'. an approach and/or a perception about ‘time'. in the back your mind and/or with your mirror image. ‘No Time' is something we hear in atleast 2 out of 3 conversations. Avoid the tendency to listen only to for the end of other persons words so that you can jump on to it with ideas. you open up to more opportunities. you won't value your time. opinions or suggestions which comes in to your mind while the other person was speaking. a technique. because communication is not one way. .so on …backgrounds. Until you value your time. I did not want to spend too much of time (or words) on this topic but yes. Having said this. you will not do anything productive with it. but each time you use your skills towards an effective communication. . . would like to share with you e few guidelines or techniques on “Time Management”. each one of us. Any learning with respect to communication skills can not complete. at the market yard or at office. views. have tried (or have been trying) to do ‘something' about better utilizing time.M. you can never be a good speaker or articulator. And. in a friendly chat.commutation skills begins with simple & smaller interactions. Practice smaller conversations every day. Scott Peck This is a topic familiar to almost every individual irrespective of social. Any new learning takes time to excel. Yes. at one point in time or other. let the conversation be at the school. each one of us already have a method. no murmuring Time management Until you value yourself. regional .

The first type of people (who believes that they are "too busy" and cannot afford to takeup any thing new) might actually be able to make the necessary time available if they try to tag a value to the things they are doing and the things they want to do. Both types of people described above might benefit from improving their time management and organization skills. They already feel that their lives are too busy and they don't see how it is possible to fit more commitments into their already jammed schedules. if . Probably. anticipated or expected outcome. for example. it's been referred to as Time Management as there is a definite limit to the time available as compared to the number of tasks or amount of work one need to handle. how well it is planned to handle the task.The key is in not spending time. Time Management in fact is an outcome of several activities. Many people are discouraged from trying to learn new knowledge or skills. spend time with family and friends.Stephen R. but in investing it. go to visit a place or roam around and so on so forth because of time issues. Other people take an overly easygoing approach towards similar things. how well the task is understood. This will help figuring out whether new things might be more important than other current commitments. how well the plan is executed and how well the outcome is assessed as compared to a desired. and then. . Covey Time management is not exactly about managing time but mostly about managing task(s).

In this case. routine. The second type of people (who has an overly easy-going approach) might do much better in their already chosen programs/skill/activity/job if they actually set a priority & importance to them.found that the new things have more value . They are also the things you choose to do when you are avoiding your actual commitments (such as spending time hanging out with your friends). take my word. but use the available time more effectively. You need to become aware of and record everything you're doing so that important things get done on time and nothing bothers you at a crucial time. but. It does not matter how hard we try. if spent little bit more time. what you need to self-monitor are your commitments and how much time you spend on them. organization and commitment. listing routine tasks helps you to remember each step you need to take to meet your goal. once you have the raw list ready. The goal is to set a reasonable amount of time to do things and then use that time wisely. assignments and interviews) and also implicit commitments (like the time you'll need to put in studying for tests. The goal of time management should not be to find more time. or given over to someone else in the family so as to make room for sparing time for ‘the new things' being planned. ¤ A ‘To Do' list helps listing tasks / activities. Normally scheduled events (like preparing dinner. This is one way of doing. a conscious and careful rearrangement of current commitments and responsibilities so as to move aside things that are less important and make room for learning. you will find yourself several ways to handle them all more efficiently ¤ Good time management goes in line with good organization of things. or things you have to do like every-day-jobs. Put your daily routines into detail. it is possible to learn to “spend” our time wisely to avoid “losing” on time. we really can't “save” time or “buy” time. while others are informal and occur more spontaneously. You also need to commit to keeping your schedule. Commitments are appointments. and one-time so on. and not wandering off when something more momentarily interesting occurs. whether it's getting to work or college on time or doing things beyond your regular Monday to Friday schedules. What you need to do is to just write down all the tasks / activities for the given day. . However. or child care) might be able to be put off for a while. or paying bills. You have explicit commitments (like classes. While you don't need to schedule every step of them. It will not only help as a good reminder on various things to be accomplished but also can be used to prioritize them. Some commitments are predictable and follow a formal schedule. They will benefit you broadly in whatever you might do. Once you have it ready. Time is something we all have in common. then prioritize them in each of the categories separately. Make sure you schedule time for both commitment types! There never seems to be enough time to do everything. or attending a class. Then. Time management and organization skills are applicable to a wide range of life tasks you might decide to take on. Time management skills boil down to awareness. the importance (rather need) is identified & are accordingly prioritized and then take them seriously enough to see that they get done in a timely manner. or researching and preparing presentations). The awareness part of time management corresponds to self-monitoring methods. week and so on. mark them based on time bound. We need to realize that many things can be accomplished in life when their value is known.

if not in paragraphs) ¤ Big messes start with little piles — completing a task is an art. Put things away at pre-designated places as you finish using them.¤ You might have realized quite often that some of tasks are relatively large. There are more than few advantages with this approach. It's much easier to fit a small task into “extra” time than it is to try to make up for “lost” time. Added advantage here is. Use them efficiently.all of us carry cell phones and other gadgets these days and almost every cell phone have the features of calendars. For optimum time management. you may often find small portions of time being spent on waiting or not doing anything. if your personal room to be cleaned. but make sure you have surplus time if a task spills over originally estimated time). easy to cater time and plan to complete this smaller task(s). Over estimating time may find problems in fitment of such task in to the bigger plan or even may attain a lower priority (due to lack of fitment). Although it may be your “top priority” for the day. Whereas. Get in the habit of preparing for the next day at the end of your day. you may like to pick up your ‘to do' list and review or pick up your note pad and complete part of the assignment (atleast the outline. ¤ This one sounds little too much. most importantly. if you're waiting in the queue to pay electricity bill. Write out a “to do” list for tomorrow's tasks. you won't ‘waste time' searching for things. you can realize clear milestones in accomplishing a large task. get the room dusted and mopped. Each one of the above tasks can be done independently and separately. make sure you completely finish all circles. ¤ First things first . you may have to wait until after work or college to clean your room. be generous with your time allocation. ¤ Don't under or over estimate time. This ‘completeness' not only helps keeping you out of clutter but also helps you with a big cleaned up space (may not be necessarily in physical dimensions). you'll know where things are the next time you need to use them. ¤ Reminders . I know & have seen people (both at work and outside) who spend a significant amount of time just searching for things. to do and reminders (so as our computers). clear the clothes. clear the books. they don't remember or pay attention on where they kept them after last use. if you're interrupted in the middle of a task (the smaller one) it's easy to cope-up again.Prioritize your tasks and then schedule each one at the appropriate time. Leave keys. under estimating may disrupt your day's schedule and makes it impossible to meet-up with your schedule. so don't be so bothered about allocating time in the beginning. The easiest way to get “a round to-it” is to schedule a task or tasks. For instance. Try to break a large task in to smaller ones. However. they are just there for you whenever you need them. but very useful. these smaller achievements boosts up the morale & confidence. wallet (or purse). it needn't be at the top of your list! . For example. clear the computer table. You can even plan to utilize few of these small portions. through unwanted stuff. (This comes with little experience. it can be broken in to smaller tasks. You can also highlight on things which ‘you should not forget' and give them space on the top of your To Do list ¤ Round to-its — This goes with breaking up larger tasks to smaller ones. and your To Do List all in the same place. ¤ Plan your day in such a way that your tomorrow actually starts tonight. you can even lay out tomorrow's clothing before you go to bed. For example. Though you plan your day very well.

Remember. No matter what you did or didn't get done today. energetic and enthusiastic. SECRETS OF SUCCESS (What parents don't know. starting them without being attracted to more powerful unbeneficial deeds later and thirdly completing them with dedication and discipline . when to go to bed and when to wakeup. So. Teachers never tell) either in English or Telugu (Vijaya rahasyalu) and THE ART OF STUDYING either in English or Telugu (chaduvu Ekaagratha) by Yandamoori Time Management: Increase Your Personal Productivity and Effectiveness (Harvard Business Essentials) by Harvard Business School Press You may delay. dinner. but time will not. lunch. we consider that saying “no” is discourteous. “I can't do it now. Time Management is not about creating ‘extra time' but about using the ‘available time' more efficiently and effectively. gym and other workouts) also so strictly. Main reasons for unsuccessful time management are: failure to arrange the tasks in preferential order.Yandamoori Veerendranath Books: There are several books on Time Management. if there is not adequate time scheduled and religiously followed for food and sleep. ¤ The pause that refreshes . ¤ To gain perfection and enjoy the benefits of ‘Time Management' one need to be healthy. Benjamin Franklin . there is always tomorrow. Have a very strict schedule for your breakfast.Do make breaks a scheduled part of your day. but you can be frank without being rude. act now. but this is a skill should be developed using one's own style. but I just can't manage that today” is just good time management.¤ Learn to say no! — Frequently. one cannot be so. but I could (insert when) “or “I'm sorry. A small break at the end of a large task or series of small tasks refreshes you and helps you to settle down and focus on “what's next?” ¤ Be flexible — Effective time management will take some time to get used to. It will be much more beneficial if you plan physical activities (sports.

The members of a group work in isolation. a team member's success is aligned with organizations success and a group member's success is more individualistic. 'Teamwork is the capability to comprehend and recognize the diverse strengths and abilities in a group setting and then applying them to one final solution. share and most importantly you should be willing to put team / organization goals at a higher priority as compared to your own personal goals. In both the cases. The difference between a team and a group is that a team is interdependent for overall performance. To be a good team player you must be willing to cooperate. collaborate. manager or even CEO of an organization. . A group qualifies as a team only if its members focus on helping one another to accomplish organizational objectives. your success is defined by your team's success.Wikipedia Why Teams? ¤ Better in solving problems ¤ Quicker in solving problems ¤ Different packs of knowledge & expertise ¤ Learn from each other ¤ Healthy competition ¤ Innovative ¤ Improved processes and procedures .Working in Teams It does not matter whether you're a team member. but the major difference is. team lead. the members work towards completion of an assigned task.

Susan is also a professional facilitator. Find something nice to say. And remember: talking louder or faster doesn't make your idea any better. Any sugar-coating or hidden agenda may lead to long term problems. not B. and writer. rather than defend one choice. Focus on the good." try "What if we did A. Even the worst of ideas has brighter side of it. Be open and honest. you are with a family away from your family and you spend a significant amount of time with this family. Let others also talk: Give room for others also so speak and express (whether you like it or not). you get what you give. trust and most importantly ‘an interest' to interact. Avoid conflict at all costs. they can do it for themselves. goal. Phrase alternatives as questions. 12 C's Susan Heathfield is a Human Resources expert. fun and knowledge. Talk in person: If you did not like anything in a person or wanted to give a suggestion. make sure the work allocated is clearly documented. This would help the relationships go stronger & mutually beneficial. praise it. Don't finish someone's sentences for him or her. Give n Take: Share with others and you will get more back. Instead of "I think we should do A. never ever talk about the person performing. what is a good time to interact etc. take a short break. apologize. do it in person. trainer. and then raise any objections or concerns you have about the rest of it. What is common: This will develop bonding. She is a management and organization development. even if it's a stretch. Empathy: Empathy is an ability to deal with emotions & feelings of others. experience. and not worth whatever small time gain you might make. speaker.The above are not only the very reasons for encouraging Teams but also the characteristics of Successful Teams. also remember. No personal remarks: Always talk about the topic. skill. Resonate with the emotions & feelings of your co-team members. Who does what: When it comes to work. never do it in front of other members. task. When stress occurs and tempers go up. objective. Cutting someone off is rude. and take another stab at it. likes and dislikes etc. Clear your heads. Check your egos: Ego & good relation never go together. Do not assume anything. This would mostly strain the relationships. Understand the fact. ¤ Clear Expectations ¤ Context ¤ Commitment ¤ Competence ¤ Charter ¤ Control . Meet other members regularly: Exchange thoughts. instead of B?" That allows people to offer comments. Appreciate each other. Tips to an Individual to work successfully in a Team Know other members: Their background.

¤ Collaboration ¤ Communication ¤ Creative Innovation ¤ Consequences ¤ Coordination ¤ Cultural Change Students. not exactly. project works. when you work on your assignments. Decide where you want to be …. but of great help to you also. don't think that this is only for people working.. there are several things which you can apply in your student life and preserve the others to become a ‘great' team member in future. study together and even in a general class scenario. . These may not be ‘as is' applicable to you but.

we generally hear it in Organizations / Corporates. ‘Task'. .Mohandas Karamchand Gandhi When every physical and mental resources is focused. But. Problem Solving need demands for certain abilities: ¤ to be flexible. ¤ to apply different working styles on different occasions. e. . . we tried to present them as one aspect.Problem Solving The difference between what we do and what we are capable of doing would suffice to solve most of the world's problem. ‘Individual' or ‘Team' oriented . Problem Solving is more a general term or something we use on a day-to-day basis. one's power to solve a problem multiplies tremendously. Crisis Management is typically the term used in case of a disaster.g.Albert Einstein Crisis Management & Problem Solving are indeed two different issues to deal with.Norman Vincent Peale No problem can be solved from the same level of consciousness that created it. here for the benefit of our readers who are either students or those in the beginning stage of their careers.

analyzing causes. sometimes inaccurate and sketchy information to draw up as accurate as possible a picture of the situation. more state-of-the-art approach is appreciative inquiry. based on our . implementing it." Appreciative inquiry includes identification of our best times about the situation in the past. rational approach is typically used and involves. eg. There is no single or simple step-by-step process which guarantees a solution. identifying alternatives. We need to configure or adapt our problem solving processes to fit the problem at hand. Key Elements of Problem Solving ¤ the problem you are trying to solve has already been solved by someone else in the past. clarifying description of the problem. consider the problem in totality) ¤ be patient and persevere ¤ don't expect to find permanent answers Problems come in all sizes. The activities of problem solving and decision making are closely intertwined. ¤ to be capable of recognizing and filtering the right information and need to know when to become pro-active in gathering data. so the reader will often find mention of the two topics together. eg. and evaluating whether the problem was solved or not. That approach asserts that "problems" are often the result of our own perspectives on a phenomena. no assumptions. if we look at it as a "problem. shapes. assessing each alternative. visioning what we want in the future. choosing one. Another. ¤ to be capable of handling and sifting large quantities of. and colors." then it will become one and we'll probably get very stuck on the "problem. depending on the nature of the problem and the people involved in the problem. by all means learn that solution first. wishing and thinking about what worked best then.¤ to possess communicative skills and the confidence to negotiate and compromise. and building from our strengths to work toward our vision. even if you intend to improve on it ¤ begin by solving the simplest version of the problem ¤ build your solution incrementally ¤ avoid focusing on a single solution ¤ avoid hidden assumptions (which often means. There are many approaches to problem solving. The more traditional.

Mager's most significant contributions to the performance improvement field is his work on the Criterion-Referenced Instruction (CRI) training methodology. Focus on the solved state Pay at least as much attention to the solved state as is paid to the problem state. we're trying to move from the problem state to the solved state. Ask yourself questions like these: “How will I know the problem has been solved? What will I accept as evidence? What does the solved state look like?” Yet a third is to be clear about all the goals and objectives of the problem solving effort.capabilities. more often than not we are trying also to achieve some other. of course. we can create situations where all we do is move from problem to problem. Theoretically speaking. priorities etc. To engage in problem solving is to search for a solution.) 2. the aim of problem solving is action. you're liable to end up someplace else . skills. There are several ways of focusing on the solved state.] When solving a problem. “If you're not sure where you're going. and if we still have nothing more in mind than doing something to rid ourselves of the problem state. more desirable state of affairs. Be clear about all your goals and objectives Ultimately. An “efficient” solution. if we're not in an emergency situation. One is to define it the same way we would define the problem state (more about that under Tip #3). CRI is used to develop training guaranteed to work and has become the standard for excellence in training and performance improvement. Robert F. These are referred to as “inefficient” solutions.Robert F Mager. One of Dr. Mager is an accomplished author and world-renowned expert on training and human performance improvement issues. [Dr. here are ten tips—ideas to strengthen problem solving tool box. But. 1. To actually solve a problem is to implement the solution that has . Another is to list possible measures or indicators of its attainment. the result of the solution to one problem creating one or more new problems.and not even know it . (This last point is so important that it constitutes a tip all its own—the next one. creates no new problems. Toward that end.

What are we trying to avoid? 4. To define means to establish boundaries. Expand your definition of “Define the Problem” Perhaps the best-known step in the problem solving process is the one most people think of as the first step: “Define the Problem. 1978. changing part of the process. to describe precisely (Articulate). One way of examining the multi-dimensionality of our goals and objectives is to compare and identify any disparities between our perceptions (what we have) and our preferences (what we want). and Eliminate (Arnold.been found and demonstrate that it works. to differentiate. evolving. it is useful to ask the following questions as a way of clarifying all your goals and objectives: 1. it is only a starting point and it must be revisited on a regular basis. There is much more to it than that. to do the following: 1. To define the problem state (or the solved state) means. although “Defining the Problem” is a good step with which to begin the problem solving process. 4. Rarely are definitions of the problem state or the solved state crystal-clear up front. Solving problems requires intervention as well as investigation.” This is probably the most misunderstood and poorly executed step in the process. 2. In many cases. to enclose. it is a shifting. For any problem situation. 3. to provide a definition (Explicate). to encompass. “Define the Problem” means simply to provide a written definition or statement of the problem. Thus. to set apart. To state the meaning of. To establish boundaries. the definition of a problem may be considered complete only after the problem has been solved. Until then. What are we trying to eliminate? 3. For many people. 1992). What are we trying to achieve? 2. to locate. Preserve. To give distinguishing characteristics. Clarity typically develops over time. Think of problem solving as a cover-the-bases activity Information does not make itself available to suit the requirements of anyone's problem solving process. Four categories of goals and objectives can be derived from the interplay of our perceptions and preferences: Achieve. to isolate. To state the nature of. to differentiate (Isolate). This also is true of any definition of the solved state. What are we trying to preserve? 3. 4. Avoid. Solving a problem in a complex organization has much in . to distinguish. to delineate (Locate). Nickols.

Step 3 is very important and is elaborated upon in the next tip. 9.” not run around them in a 1-2-3 fashion. We are forced to follow leads and unearth clues. . Taking action. Assessing its effects and consequences. are referred to as “processes. All this occurs under the watchful eye of the controller.” These processes produce the work system's outputs. Draw pictures of the structure of the problem A picture or model of the elements and relationships in a problem situation will help you to more quickly and more completely grasp the situation and figure out what to do about it.common with detective work. Finding and fixing the “cause” of the problem. Preparing plans and schedules. Here is a list of twelve “bases” to be covered or tasks that typically need tending to in the course of solving a problem: 1. Specifying the solved state. Modeling the structure of the problem. Steps 4 and 5 are typically mutually exclusive. 7. 4. On the front end of this system is a task initiation loop and on the back end is an evaluation and termination loop. 6. which typically consist of prefigured routines. 10. The elements of this system include inputs. 12. The relationships among these elements are such that inputs to the work system interact with the processor. 5. that you “cover the bases. Adjusting future actions as required. Reconciling restraints and constraints. and control loops. Obtaining support and consensus. outputs. a controller. The use of diagrams or schematics as an aid to problem solving is not new. The interactions between inputs and processor. you do one or the other but not both. Defining the problem state. 3. 5. 2. a processor. A systematic approach is necessary but the point of having one is to make sure you tend to all the things that need tending to. Settling on a course of action. 11. 8. Engineering a solution.

This typically happens when one person or group of persons defines the problem. One is the way we label the problem. flowcharts and data structure models. it's never relevant. Industrial engineers have relied on process flow diagrams. there are several ways we can get a peek at how we're placing our own personal “spin” on things. When it comes to problems and problem solving. Beware of disconnects! 8. a second person or group of persons is assigned to figure out what to do about it. consider the employee who doesn't know how to perform a certain task. Not all problems can be said to be caused. Computer programmers and systems analysts are familiar with. At a more mundane level. it pays to know what they are. if not dependent on. Take the time early in your problem-solving efforts to decide if the concept of cause is or isn't relevant before you spend time and energy looking for something that doesn't exist or that can't be corrected. In all cases. 7. we are so used to) We all wear a custom-tailored set of “blinders. Watch out for disconnects The term “disconnect” refers to the uncoupling of solutions from the problems they are intended to solve. Don't misunderstand—the concept of cause is frequently relevant. 6. These blinders are sometimes useful. What's the “cause” in this case? Is it the employee's lack of knowledge? Is it the fact that she was not trained? Is it the newness of the task? Is it the reduction in force? Or is it the economic conditions that led to the reduction in force? The point of this tip is a simple one: The concept of cause is relevant in some cases but not in others.Take the concept of cause with a grain of salt If ever there was a time-waster in problem solving.” that is. perceptual and value-based filters that lead us to see or not see certain things. Be aware of your own blinders (beliefs. it has to be the search for the cause of the problem. . It's not relevant all the time and. And not all causes can be corrected. but its usefulness depends on the kind of problem being solved. but many a times not.Technicians have been using schematics as troubleshooting aids for years. for some problems. Suppose this person was never trained to perform the task. and yet a third person or group of persons is tasked with actually implementing the solution. Suppose the task itself was only recently made a part of the person's job. or to interpret them in certain ways.

let alone a feast. but there are better tools available for diagnosing problems in physical systems. The good stuff is scattered about in several books. by Alex Osborn. Below are three more. It is a structured method for identifying the factors that contribute to the effects observed in a given situation but it is not a means for identifying the structure of the problem. by Masaaki Imai. An earlier example of a problem solving tool that might or might not be useful in a given situation was the concept of cause. Research the subject matter Many books have been written about problem solving and solving problems. 3.“problem labels influence the way I frame a problem. a snack now and then. you must develop your own system for solving problems. These are techniques. and brainstorming is a good way to do that. In general. A certain amount of adaptation is unavoidable & inevitable. Brainstorming. Force-field analysis isn't likely to be of much use in determining which component burned out (and neither is brainstorming). Force-Field Analysis. Whiteley. This technique has its roots in quality control. . Develop your own system for solving problems This amounts to recommending that you reinvent the wheel. Deliberately changing the label can also be useful”. brainstorming won't take the place of detailed financial analysis. 1. Coming up with ideas is important. And brainstorming won't tell you how to persuade that person to support your definition—or lead you to acknowledge that there may be merit in her position.Labels invoke what Allen Newell and Herbert Simon (1972) termed the ‘problem space': . The Customer Driven Company. and in Section 22. but hardly ever a full meal. Root Cause Analysis. Be that as it may. It is useful to pause during the course of working on a problem and ask yourself how you've got it labeled. Those interested in the technique of root cause analysis can find adequate explanations in Kaizen. but not for all occasions. force-field analysis is a useful technique for examining psychological and sociological factors or forces. too. the point is that you simply cannot pick up someone else's conceptual tools and make immediate use of them. they lead me look in different places for different things. But. A good summary of this technique can be found in the second edition of The Planning of Change. And brainstorming won't tell you who's going to oppose your definition of the problem. Brainstorming is a useful technique. The definitive book on this subject is Applied Imagination. It would take a great deal of time to read them all—if you were so inclined. 10. As a problem solver. of Juran's Quality Control Handbook. A tidbit here. by Richard C. 9. You have to develop a scheme whereby you can tell if a given problem solving tool is useful or not and put it to use accordingly. This. 2. a morsel there. is a useful technique—in certain situations.

Robert J. John Dewey The psychology of problem solving by Janet E. Davidson.Books: How We Think (1910). p . Sternberg.

The attitude one carry reflects on one's appearance.Being Positive. And. they are the thoughts which are very powerful and affect one's general attitude. that one is a great actor. Robert Collier. We learned the importance of Soft-skills in current competitive job world. We also briefly touched up on few key Soft-skills which can be considered. where available. unless. Being Positive: There is little difference in people. to be included in learning program to succeed in our career. The big difference is whether it is positive or negative. We learned that Soft-skills are sometimes classified into personal attributes & interpersonal abilities. Here is an attempt to provide some more information on these soft-skills and few helpful books. That little difference is attitude. but that little difference makes a big difference. with adequate priority. .

However. and self-assured. and you make others feel the same way. Although it is impossible to keep ourselves from the negative things around us. an opposite effect on healthy self-image. If you want a healthier outlook in life. Aside from making you look gloomy and sad. If you will love the way you are and are satisfied. This is probably very hard to do nowadays since. Positive Attitude: ¤ Have a filling effect. on the other hand. A study shows that for every 14 things a parent says to his or her child. what can you do? Well. But sometimes. has. one's attitude not only reflects and effects one's appearance but also affect people around. if you choose to focus on the positive things. Attitude can also be defined as the way of looking at the world. more or less you have a negative attitude brewing up. People tend to shy away from those who carry a negative attitude ¤ A negative attitude. All these activities fill you with positive stimuli. you could see a funny movie. negative thoughts can turn a festive gathering into a funeral wake ¤ Repels people. If you have a positive attitude you may be able to cheer them up without even having to . If you choose to focus on the negative things in the world. So. Those with this kind of attitude also have more friends. and you have to hear positive things as well. you can still carry a positive attitude by focusing on the good things. all around us. it can be either positive or negative. the people around the person carrying positive thoughts are usually energized by this type of attitude. you also make others are around feel the same way. for starters. projecting a positive attitude also helps one to handle stress and problems better than those who have a negative attitude. you have to feature healthy thoughts. Negative Attitude: ¤ Negative thoughts have a sapping effect on other people. only one is positive. ¤ Attracts people. This is truly a saddening thought. You feel bad about yourself. admittedly invigorating. ¤ promotes better health. Sometimes when other people feel down. spend some time telling jokes with friends. the thing people mostly do is try to give them advice. It completely depends on the individual what type of attitude he/she carry. carrying a negative attitude has a twofold drawback. the positive things in life. you could play with children.That's not the end of it. all they need is somebody to sit by them. ¤ A positive attitude begins with a healthy self-image. And this positive attitude you now carry can be of benefit to other people. you are more likely carry a positive attitude. Plus. and listen to them. So. which in turn promotes positive attitude. of course. the media feeds us nothing but negative thoughts. If you want to have a positive attitude. confident. you need to think happy thoughts.

¤ Training Camp: What the Best do Better than Everyone Else and ¤ The Shark and The Goldfish: Positive Ways to Thrive During Waves of Change. Problems become something you can overcome. You do not have much to lose by adopting a healthy. 2. athletic performance. why do people choose to adopt a negative attitude instead? One who carries a negative attitude may be actually sending a signal for attention. But dwelling on these thoughts for far too long is not healthy either. positive attitude. If positive attitude is really great. 7. Positive. and has a very positive effect on all the people you meet every day. even in your darkest hour. 8. Positive leaders are able to make better decisions under pressure. 6. Jon Gordon Jon Gordon is a speaker. ¤ The No Complaining Rule: Positive Ways to Deal with Negativity at Work. Before you get me wrong. Positive thoughts and emotions counter the negative effects of stress. Being positive is not just a nice way to live. challenges and adversity. Positive work environments outperform negative work environments. 5. angry. The research is clear. if you are beset by troubles. Over the years Jon did a lot of research on the positive effects of being positive and the negative affects of being negative. Positive People Live Longer . Work and Team with Positive Energy. consultant and author of the international best sellers ¤ The Energy Bus:10 Rules to Fuel Your Life. marriages are more likely to end in divorce. or gloomy is not wrong itself. There is a time to mourn. Positive people are able to maintain a broader perspective and see the big picture which helps them identify solutions where as negative people maintain a narrower perspective and tend to focus on problems. career advancement. feeling sad. So. helps you develop a better stress coping mechanism. As always. happiness. 4. 1. It's the way to live. 3. In this spirit here are 11 benefits of being positive. you can't be thankful and stressed at the same time.In a study of nuns.say anything. those that regularly expressed positive emotions lived on average 10 years longer. team building and financial success. It really does pay to be positive and the benefits include enhanced health and longevity. makes you healthier. optimistic sales people sell more than pessimistic sales people. For example. . you will always have hope. Marriages are much more likely to succeed when the couple experiences a 5 to 1 ratio of positive to negative interactions whereas when the ratio approaches 1 to 1. Studies show that such an attitude actually retards aging. Positive people who regularly express positive emotions are more resilient when facing stress. focus on the good things in life. what's not to like about a positive attitude? Adopt one today.

10. Positive people have more friends which is a key factor of happiness and longevity.Napoleon Hill .9. Positive emotions such as gratitude and appreciation help athletes perform at a higher level.Normal Vincent Pele How to stop worrying and start Living . Positive and popular leaders are more likely to garner the support of others and receive pay raises and promotions and achieve greater success in the workplace.Dale Carnegie The magic of Thinking Big . 11. Books: The power of positive thinking .Norman Vincent Pele You can if you think you can .Norman Vincent Pele Positive Thinking Every Day .David J Schwartz Success Through a positive mental attitude .

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