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To be the leading Information and Communication Technology Service Provider in the region by achieving customer satisfaction and maximizing shareholders' value'. The future is unfolding around us. In times to come, we will be the link that allows global communication. We are striving towards mobilizing the world for the future. By becoming partners in innovation, we are ready to shape a future that offers telecom services that bring us closer.

To achieve our vision by having:

An organizational environment that fosters professionalism, motivation and quality An environment that is cost effective and quality conscious Services that are based on the most optimum technology "Quality" and "Time" conscious customer service Sustained growth in earnings and profitability

Core Values:

Professional Integrity Customer Satisfaction Teamwork Company Loyalty

PTCL History

History of PTCL
From the beginnings of Posts & Telegraph Department in 1947 and establishment of Pakistan Telephone & Telegraph Department in 1962, PTCL has been a major player in telecommunication in Pakistan. Despite having established a network of enormous size, PTCL workings and policies have attracted regular criticism from other smaller operators and the civil society of Pakistan. Pakistan Telecommunication Corporation (PTC) took over operations and functions from Pakistan Telephone and Telegraph Department under Pakistan Telecommunication Corporation Act 1991. This coincided with the Government's competitive policy, encouraging private sector participation and resulting in award of licenses for cellular, card-operated pay-phones, paging and, lately, data communication services.

Pursuing a progressive policy, the Government in 1991, announced its plans to privatize PTCL, and in 1994 issued six million vouchers exchangeable into 600 million shares of the would-be PTCL in two separate placements. Each had a par value of Rs. 10 per share. These vouchers were converted into PTCL shares in mid-1996. In 1995, Pakistan Telecommunication (Reorganization) Ordinance formed the basis for PTCL monopoly over basic telephony in the country. The provisions of the Ordinance were lent permanence in October 1996 through Pakistan Telecommunication (Reorganization) Act. The same year, Pakistan Telecommunication Company Limited was formed and listed on all stock exchanges of Pakistan PTCL launched its mobile and data services subsidiaries in 2001 by the name of Ufone and PakNet respectively. None of the brands made it to the top slots in the respective competitions. Lately, however, Ufone had increased its market share in the cellular sector. The PakNet brand has effectively dissolved over the period of time. Recent DSL services launched by PTCL reflects this by the introduction of a new brand name and operation of the service being directly supervised by PTCL. As telecommunication monopolies head towards an imminent end, services and infrastructure providers are set to face even bigger challenges. The post-monopoly era came with Pakistan's Liberalization in Telecommunication in January 2003. On the Government level, a comprehensive liberalization policy for telecom sector is in the offering. Last Year, in middle of 2005 Government of Pakistan had decided to sell at least 26 percent of this company to some private agency. There were three participants in the bet for privatization of PTCL. Etisalat, a Dubai based company was able to get the shares with a large margin in the bet. Last year when Government was going to privatize the company there was country wide protest and strike by PTCL workers. They even disrupted Phone lines of some big Government institutions like Punjab University Lahore and many lines of public sector were also blocked. Military had to take over the management of all the Exchanges in the country. They arrested many workers and put them behind bars. The contention between Government and employees ended with a 30% increase in the salaries of workers.

There have been various changes in the company due to privatization. Such examples include the VSS (Voluntary Separation Scheme for its employees), ERP (SAP based), restructuring, B& CC (Billing and Customer Care Software) etc. Another seemingly minor change was change of brand identity (logo) that will present PTCL's new face after privatization, with greater focus on customer satisfaction and bringing about of new advancements in telecom for Pakistani consumers.

A BRIEF HISTORY OF TELECOMMUNICATION IN PAKISTAN The history of telecommunication in the sub continent is as old as the history of our slavery. In the subcontinent before independence this sector was under the Indian post and telegraph department and developed as a successful industry. The role of telecommunication in Pakistan can be broadly divided in to four phase. PAKISTAN POST AND TELEGRAPH At the time of independence and telecommunication services were performed by a single department known as Pakistan post and telegraph (P&T).his department started its telephone service with only 12346 telephone lines and seven telegraph offices all over Pakistan. All the telephone service at that time was manual. This department continues its business up to 1962.the government of Pakistan adopted the government of India telegraph act 188 to control and direct the activities of telecommunication. PAKISTAN TELEPHONE AND TELEGRAPH (PT&T) The first step towards reform in telecommunication sector was made in 1962.when the ayyub khan government decided to split up the (PT&T) department into two separate departments Pakistan post and Pakistan telephone & telegraph (PT&T) under the presidential ordinance. The PT&T in fact a civil service department under the minstrel controls. This department was headed by director general. The decision making power was concentrated with the post of dg, whilst the responsibilities were delegated to general managers and chief engineers and general managers reporting directly to the director general. The centralized structure of PT&T caused inefficiency in operations and long delay in implementing decisions. At the time of inception of PTCL the total number of employees working in PT&T was 45686 and total network comported of 922,000.


The decade of 1990s brought about many changes in the economic structure of Pakistan. The government of Pakistan pursued the deregulation and liberalization policy in production and service industry. The major change in this regard was privatization and deregulation of many of the departments of government of Pakistan. The objective was to reduce the burden of the government minimize the bureaucratic influence and improve the efficiency of these departments. A major break through in the history of telecommunication in the country occurred with the gradual deregulation and privatization of t) t, at the first stage Pakistan telephone and telegraph department (PT&T) was converted into a statutory corporation Pakistan telecommunication corporation. On December 5th ,1990 the PT&T department was transformed into Pakistan telecommunication corporation with a legal identity separate from the government. This change in the statute introduced by the government of Pakistan enabled PTC to move from administrative to contractual relationship with its customer. It provided the opportunity for the development of telecommunication facilities to an unprecedented level and also for an increased customer satisfaction. Working under the PTCL act noxv111 of 1991, the corporation was responsible for establishment maintenance and operation of telecommunication services telephone telegraph telex, tele fax and data transmission with in the country and establishment of international link with all member countries of ITU (international telecommunication union Pakistan telecommunication corporation in it five years life spread the network of its services all over the country and the total number of telephone lines expanded TP 2127344 in addition to telegraph the telex services. The total number of employees at the end of 1995 was 53705. In addition to inland telephone network PTCL did a lot to improve the international communication. The international communication network of PTCL comprised of variety of satellite earth stations, terrestrial systems, submarine cable system and coastal radio systems, as well as international gateway exchanges. PAKISTAN TELECOMMUNICATION COMPANY LIMITED (PTCL) Pakistan telecommunication Company Limited (PTCL) is a company established to undertake the telecommunication business formally carried on by Pakistan. Telecommunication corporation (PTCL) Pakistan telecommunication corporation (PTCL) was transformed into Pakistan telecommunication company limited (PTCL) on January 1st , 1996 under Pakistan telecommunication reorganization act 1996 according to which PTCL took over all the properties assets rights and obligations of PTCL. Under the PTCL reorganization act, 1996 the telecommunication sectors were split up into four bodies. Pakistan Telecommunication Company limited (ptcl) Pakistan telecommunication authority (PTCL)

National Telecommunication Corporation (NTC) Frequency allocation board (FAB)

Pakistan telecommunication authority is a regulatory body responsible for monitoring the telecommunication business in Pakistan. It frames rules and regulation for private telecom companies such as mobile phone companies, internet service providers, paging companies and pay card phone companies. It also issues licenses to the new companies in entering to this business. National Telecom Corporation (NTC) is responsible to provide the telecommunication services to the various departments of government and armed services. Pakistan Telecommunication Company limited is the primary provider of telecommunications services in Pakistan. The range of its services includes basic telephone, telegraph, fax, telex, email, digital cross connect, public data network, internet, isdn, and other digital facilities. The total number of installed telephone lines (ali) at June 30, 1998 was 35, 19,877 while the total number of actual lines in service (alis) was 26, 60,898. The difference between ali and alis issue to pending and potential future demands