Fiery Install Service | Personal Computers | Installation (Computer Programs)

FIER Y X-3800CP INSTALLATION AND SER VICE GUIDE

A guide for service technicians Preliminar y Draft 3/5/99

This Installation and Service Guide is intended to provide an understanding of the Fier y X-3800CP and its internal components. Some procedures in this guide are included for information only and will not necessarily be performed.

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Copyright © 1999 Electronics for Imaging, Inc. All rights reserved.
This publication is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics for Imaging, Inc., except as expressly permitted herein. Information in this document is subject to change without notice and does not represent a commitment on the part of Electronics for Imaging, Inc. The software described in this publication is furnished under license and may only be used or copied in accordance with the terms of such license. Patents: 5,666,436; 5,553,200; 5,543,940; 5,537,516; 5,517,334; 5,506,946;5,424,754; 5,343,311; 5,212,546; 4,941,038; 4,837,722; 4,500,919 Trademarks EFI, the EFI logo, Fiery, the Fiery logo, and Rip-While-Print are trademarks registered in the U.S. Patent and Trademark Office. Fiery ZX, Fiery X-3800CP, Fiery Driven, the Fiery Driven logo, Command WorkStation, AutoCal, Starr Compression, Memory Multiplier, ColorWise, NetWise, and VisualCal are trademarks of Electronics for Imaging, Inc. Adobe, the Adobe logo, Adobe Illustrator, PostScript, Adobe Photoshop, Adobe Separator, and Adobe PageMaker are registered trademarks of Adobe Systems Incorporated, registered in certain jurisdictions. EPS (Encapsulated PostScript) is a trademark of Altsys Corporation. Apple, the Apple logo, AppleShare, AppleTalk, EtherTalk, LaserWriter, and Macintosh are registered trademarks, and MultiFinder is a trademark of Apple Computer, Inc. Microsoft, MS, MS-DOS, and Windows are registered trademarks of Microsoft in the US and other countries. QuarkXPress is a registered trademark of Quark, Inc. Times, Helvetica, and Palatino are trademarks of Linotype AG and/or its subsidiaries. ITC Avant Garde, ITC Bookman, ITC Zapf Chancery, and ITC Zapf Dingbats are registered trademarks of International Typeface Corporation. Ethernet is a registered trademark of Xerox Corporation. Farallon, PhoneNET PC, and PhoneNET Talk are trademarks of Farallon Computing, Inc. NetWare and Novell are registered trademarks and Internetwork Packet Exchange (IPX) is a trademark of Novell, Inc. SyQuest is a registered trademark, in the United States and certain other countries, of SyQuest Technology, Inc. UNIX is a registered trademark of UNIX System Laboratories, a wholly owned subsidiary of Novell, Inc. PANTONE is a registered trademark of Pantone, Inc. All other terms and product names may be trademarks or registered trademarks of their respective owners, and are hereby acknowledged. Legal Notices APPLE COMPUTER, INC. (“APPLE”) MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE APPLE SOFTWARE. APPLE DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE APPLE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS, OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE APPLE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT WILL APPLE, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE APPLE SOFTWARE EVEN IF APPLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Apple’s liability to you for actual damages from any cause whatsoever, and regardless of the form of the action (whether in contract, tort [including negligence], product liability or otherwise), will be limited to $50. Restricted Rights Legends For defense agencies: Restricted Rights Legend. Use, reproduction, or disclosure is subject to restrictions set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at 252.227.7013. For civilian agencies: Restricted Rights Legend. Use, reproduction, or disclosure is subject to restrictions set forth in subparagraph (a) through (d) of the commercial Computer Software Restricted Rights clause at 52.227-19 and the limitations set forth in Electronics for Imaging, Inc.’s standard commercial agreement for this software. Unpublished rights reserved under the copyright laws of the United States. Printed in the United States of America on recycled paper.

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Contents Preface About this guide About the illustrations in this guide Terminology and conventions Precautions Tools you will need xi xii xii xiii xv Chapter 1: Introduction Features How the Fiery X-3800CP operates Print options User software Fiery WebTools 1-1 1-2 1-3 1-4 1-4 Chapter 2: Preparing for Installation Installation sequence Customer site conditions Installation expectations Unpacking the Fiery X-3800CP Fiery X-3800CP panels 2-1 2-3 2-5 2-6 2-8 Chapter 3: Connecting the Fiery X-3800CP Preliminary checkout Connecting to the printer Printing the Fiery X-3800CP Test Page Connecting to the network Connecting a PC to the parallel port Using the Control Panel Activity light Buttons Control panel screens and icons Shutting down and restarting the Fiery X-3800CP 3-1 3-3 3-4 3-5 3-8 3-10 3-11 3-11 3-12 3-16 vii .

Contents Chapter 4: Service Procedures Overview System software service Accessing internal components Accessing front panel components Checking internal connections Restoring functionality after service Removing and replacing circuit boards User interface board Motherboard Fans Exhaust fan CPU fan Power switch Power supply Hard disk drive Front panel components Jewels Buttons Fiery X-3800CP system software System software installation reminders Installing system software using the SCSI interface port Installing system software using the parallel port 4-1 4-1 4-3 4-7 4-9 4-12 4-14 4-14 4-17 4-24 4-24 4-25 4-27 4-30 4-35 4-38 4-39 4-39 4-40 4-41 4-42 4-46 Chapter 5: Troubleshooting Procedures The troubleshooting process Where problems occur Before you go to the customer site Preliminary on-site checkout Checking interface cables Checking internal components Checking the Fiery X-3800CP as a stand-alone unit Errors during Start-up diagnostics General Fiery X-3800CP system error conditions System software installation error messages Fiery X-3800CP diagnostic sets Viewing the diagnostic report Checking the entire Fiery X-3800CP system Checking the printer interface Checking network connections Printing to the Fiery X-3800CP 5-1 5-3 5-4 5-6 5-6 5-7 5-9 5-9 5-11 5-14 5-17 5-22 5-23 5-23 5-25 5-26 viii .

Contents Appendix A: Specifications Hardware features Networking and connectivity User software Safety and emissions compliance A-1 A-1 A-1 A-1 Index ix .

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Some procedures included in the guide will not be used.About this guide Preface This Installation and Service Guide is intended to provide an understanding of the Fiery X-3800CP and its internal components to Technical Support personnel. The connecting section of this chapter is also included in Getting Started. Some information provided in this chapter is also included in Getting Started. The information in this chapter is provided for your information only. The information in this chapter will aid you in diagnosing problems that customers may experience. Fiery X-3800CP customers should not use this technical service documentation. • Chapter 3. The Customer is responsible for installing the Fiery X-3800CP at the site. The procedures in this chapter are provided for your information only. • Chapter 2. The customer is responsible for connecting the Fiery X-3800CP to the printer and the network at the site. Some actions may suggest that you perform procedures not supported on the Fiery X-3800CP. startup errors. “Introduction” General information about the Fiery X-3800CP. • Chapter 5. About this guide This guide is divided into the following sections: • “Preface” General information about this guide Fiery X-3800CP. “Troubleshooting Procedures” Common problems and ways of correcting them. • Chapter 4. xi . • Chapter 1. Some procedures in this chapter are included for information only and are not required for Fiery X-3800CP systems. “Connecting the Fiery X-3800CP” How to connect the Fiery X-3800CP to the printer and the network and verify that the system is working correctly. “Preparing for Installation” Unpacking and the steps customers need to take to install the unit. overview of Control Panel. “Service Procedures” Removal and replacement procedures for Fiery X-3800CP components.

References to other Fiery X-3800CP manuals. the display window (LCD—liquid crystal display). such as the Administrator Guide. Terminology and conventions The term “network administrator” refers to the person responsible for maintaining the network at the customer site. The term “PC” refers to any IBM PC or compatible computer running Windows. The term “printer interface port” refers to the Parallel Out port for connection to the printer. are displayed in italics. The caution icon indicates a need for special care and safety when handling the equipment. N OTE : The note indicator highlights important messages and additional information.Preface About the illustrations in this guide The illustrations in this guide reflect the current shipping version of the Fiery X-3800CP at the time of publication. The term “parallel port” refers to the Parallel In port for connection to a PC. and the black oval plastic disk surrounding the display window. Components shown in these illustrations are subject to change. xii . The term “Control Panel” refers to the area on the front of the Fiery X-3800CP including the green/red activity light. The term “system software” refers to the software installed on the Fiery X-3800CP hard disk drive. The term “100BaseT” is used throughout this manual to refer to 100BaseTX.

such as water. Inside the chassis. Use a soft cloth moistened with isopropyl or ethyl alcohol to clean the glass display window. or shutting down networked devices without the knowledge and express permission of the network administrator or the shop supervisor. Never enter an IP address in Fiery X-3800CP Network Setup. call the shipper immediately to file a claim and notify your authorized service/support center. The Fiery X-3800CP will probably be connected to an existing Local Area Network (LAN) based on Ethernet hardware. Always disconnect power before opening the Fiery X-3800CP chassis. save the damaged boxes and parts. 4. shut it down completely and unplug the AC power cable from the back. Avoid pressing the surface of the glass display window. Never alter an existing network without permission. the power supply is not encased. The network is the link between the customer’s computer. If the glass on the user interface board breaks and the liquid crystal inside leaks out. and ±12V DC. and other equipment. Only the network administrator should enter an IP address on a network device. may damage the polarizer. xiii . Other solvents. 5V DC. Handle the Fiery X-3800CP glass display window with care. Although Fiery X-3800CP circuitry operates on 3. installing or removing networking hardware or software. Assigning a Fiery X-3800CP an incorrect IP address can cause unpredictable errors on any or all devices connected to the network. 2.3V DC. If there is any evidence of shipping or handling damage to the Fiery X-3800CP packing boxes or their contents. avoid contact with it. wash it off with soap and water immediately. existing printer. Never disturb the LAN by breaking or making a network connection. Report any shipping damage. If you do come in contact with the liquid crystal. 3. 5.Precautions Precautions Always observe the following general precautions when installing and servicing the Fiery X-3800CP: 1. altering termination. Applying pressure to the glass display window on the user interface board will cause it to change color. Before you service the Fiery X-3800CP. 100-240V AC is present when the chassis cover is removed.

Carpeting. leather-soled shoes. touch a metal area to discharge the static on your body. By observing standard precautions. • When you unpack the Fiery X-3800CP from the carton for the first time. When possible. place it into an antistatic bag immediately. Static discharge is capable of destroying the circuits etched in silicon microchips. Attach the other end to a good ground. synthetic clothing fibers.Preface 6. or dramatically shortening their life span. work on a ground-connected antistatic mat. touch a metal part of the Fiery X-3800CP. 7. Do not walk across a carpet or vinyl floor while carrying an unprotected board. Never set a cup of coffee—or any liquid—on or near the Fiery X-3800CP or the printer. Static is always a concern when servicing electronic devices. It is highly unlikely that the area around the printer and the Fiery X-3800CP is static-free. component-side up. • When you remove an electronic component.000 volts. • Before you handle internal components. grounded at the same place as the antistatic mat. but avoid touching the contacts on the edge of the board. Follow standard ESD (electrostatic discharge) precautions while working on the internal components of the Fiery X-3800CP. silks. and plastics may generate a static charge of more than 10. • Leave new electronic components inside their antistatic bags until you are ready to install them. If that is not possible: • Attach a grounding strap to your wrist. Wear an antistatic wristband. 8. When you remove components from an antistatic bag. you may avoid extra service calls and save the cost of a new board. xiv . Handle printed circuit boards by their edges only. place them on a grounded antistatic surface.

Service Procedures: • ESD wrist grounding strap • Antistatic mat • Wire cutters • #1 and #2 Phillips head screwdrivers (non-magnetic) • Small flat-blade screwdriver (non-magnetic) • Small needlenose pliers • M3 metric wrench • Flashlight Also recommended: • Ribbon cable connector extractor xv .Tools you will need Tools you will need The following tools are required in order to perform the procedures described in Chapter 4.

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processing. Networked computers Printer Fiery X-3800CP PC F IGURE 1-1 Fiery X-3800CP printing system 1-1 . and printing of halftone and grayscale pages. Features The Fiery X-3800CP is an integral part of a printing system that includes networked computers running Windows. and Novell networks and print to a Fiery X-3800CP supported printer. • Use Fiery X-3800CP user software running on networked PC and Mac OS computers to control spooled print jobs sent to the Fiery X-3800CP. TCP/IP. The Fiery X-3800CP enables users to: • Take advantage of PostScript 3 printing features. • Use built-in ColorWise™ color management and NetWise™ network features. • Send images through a PC connected to the parallel port and print to a Fiery X-3800CP supported printer. It is optimized for highspeed network communications. • Use 136 PostScript resident fonts. Mac OS. rasterization. • Print text and images in color and grayscale.1 Chapter 1: Introduction Features The Fiery X-3800CP Color Server adds computer connectivity and highly efficient Adobe PostScript 3 color printing capacity to color printers. and UNIX. • Send images over AppleTalk.

freeing up the CPU for efficient image data processing. High-speed DIMMs (dual in-line memory modules) on the motherboard hold the image data during printing. The Fiery X-3800CP uses a specialized motherboard to process image data for printing images. The Fiery X-3800CP custom-designed boards and system software are responsible for efficient image processing and printing controls. the Fiery X-3800CP parallel port can be used to print directly from a connected PC. The Fiery X-3800CP is originally configured for a minimum of 64MB of memory. 1-2 . The RipChip™ on the motherboard controls data management and other system functions. The R5000 motherboard includes a MIPS R5000 RISC (Reduced Instruction Set Computer) CPU with a built-in floating point accelerator that runs the PostScript Interpreter. Users can print to the Fiery X-3800CP from networked PCs. In addition. which interprets the page description file.1 Introduction How the Fiery X-3800CP operates The Fiery X-3800CP enables the customer to access the printer through the network and use it to print files using advanced spooling and job control functions. Mac OS computers. and UNIX workstations running TCP/IP. The main functions of Fiery X-3800CP components and software are described below.

1 External devices Networked computers PC External SCSI device HDD Print options Fiery X-3800CP Printer Motherboard Network interface Parallel interface SCSI interface RTC/ PCI-ISA DX RIPChip Flash Memory & Interpreter CPU Super I/O controller UIB interface +5/±12VDC Power supply Print Printer Battery User interface board PCI Bus AC power 100-240V AC F IGURE 1-2 Fiery X-3800CP functional diagram Print options The Fiery X-3800CP’s efficient capabilities allow customers to use a variety of applications to create and print pages of text and/or images over a network or through the parallel port. including the MS-DOS window. Users can print files from a PC directly connected to the Fiery X-3800CP’s parallel port. Users printing over a network can print files directly from the applications in which they were created. These files can be downloaded directly to the Fiery X-3800CP using Fiery Downloader™. Because the Fiery X-3800CP has the ability to print part of a file while processing another part of the file (RIP-While-Print™). and from various Windows applications running on the PC. a remote utility provided with the Fiery X-3800CP. 1-3 . EPS (Encapsulated PostScript). PostScript files can be printed over the parallel port from Windows. The Fiery X-3800CP also offers an efficient way to print files that have been saved in PostScript. or PDF (Portable Document Format). it is capable of printing files at full printer speeds.

Enables the user to view the order and priority of print jobs. customize printer settings for jobs. For more information about WebTools. The network administrator or the user at the customer site is responsible for installing software onto computers that will use the Fiery X-3800CP over a network. Color reference files Fiery WebTools The Fiery X-3800CP can support Internet or intranet access with Fiery WebTools.1 Introduction User software Fiery X-3800CP user software is provided on the User Software CD. see the User Guide. Fiery Downloader also enables the user to manage the printer fonts installed on theFiery X-3800CP. and PDF files directly to the Fiery X-3800CP without using the application in which they were created. PS Screen Fonts (Mac OS only) Fiery Downloader™ Fiery Print Calibrator™ Allows users to customize and maintain press simulations. see the Administrator Guide and the User Guide. and WebLink. The following software is included on the User Software CD: Adobe PS Printer Driver Enables the user to print to the Fiery X-3800CP from Windows and Mac OS computers. It can also be used to view job accounting information. and move jobs between queues. also supports all PostScript Printer Description (PPD) file The Fiery X-3800CP PPD file provides information about the Fiery X-3800CP and the user’s printer to the application and printer driver. Installer. Some of the software can also be installed from the Fiery WebTools Installer (see Getting Started for more information on WebTools). Installs screen fonts for the PostScript printer fonts installed on the Fiery X-3800CP. EPS. delete jobs. Enables the user to print PostScript. The PPD file is automatically installed when the printer driver is installed. Fiery Spooler™ Color management files Profiles for color management systems. For a list of fonts. Color reference pages that help users take advantage of the range of colors on the Fiery X-3800CP. WebSpooler. 1-4 . WebTools include Status.

2-1 . Refer the network administrator to the Administrator Guide for network Setup information. make sure that you coordinate your scheduled installation with the network administrator at the customer site. Because the Fiery X-3800CP is a node on the customer’s computer network. Installation sequence Familiarize yourself with Chapters 2 and 3 of this guide before you attempt an installation. The procedures in the chapter are provided for your information only.2 Chapter 2: Preparing for Installation Installation sequence This chapter includes the following information: • Summary of the installation sequence • Checking the customer site • Unpacking the Fiery X-3800CP • Fiery X-3800CP front and back overview N OTE : The customer is responsible for installing the Fiery X-3800CP at the site. Installation problems are easier to avoid and diagnose if you proceed from the component to the system level and verify functionality at each stage. Figure 2-1 on page 2-2 outlines the recommended installation procedure for connecting the Fiery X-3800CP to the printer. The installation sequence described in this chapter is designed to make your job as easy as possible. Some of the information provided in this chapter is also included in Getting Started.

2 Printer Preparing for Installation Fiery X-3800CP Mac OS computers PCs UNIX workstations Check installation requirements and verify site conditions. page 2-6 Initial startup. page 3-4 Verify network operation without the Fiery X-3800CP connected Connect a PC to the parallel port of the Fiery X-3800CP. page 2-3 Unpack the Fiery X-3800CP. page 3-8 Network administrator connects the Fiery X-3800CP to the network and verifies the connection (see page 3-5 and the Administrator Guide) Network administrator configures Setup options (see the Administrator Guide) Network administrator installs the Fiery X-3800CP User Software on networked computers that will print to the Fiery X-3800CP (see Getting Full Fiery X-3800CP functionality F IGURE 2-1 Recommended installation steps and references 2-2 . page 2-4 PC Connect printer interface cable. page 3-3 Print the Fiery X-3800CP Test Page.

If the printed image indicates that the printer needs adjustment. complete the printer service needed. • Do not use an extension cord.2 Customer site conditions Customer site conditions Before you install the Fiery X-3800CP. This can result in the Fiery X-3800CP being turned off accidentally. After getting approval. • Do not use a 3-prong adapter in a 2-hole ungrounded outlet. You may need to move the printer out from the wall for easier access. • Do not plug the Fiery X-3800CP into a switchable wall outlet. Power u Is there a dedicated grounded electrical outlet near the printer for the Fiery X-3800CP? Locate the grounded electrical outlet that will supply power to the Fiery X-3800CP. u Does the printer require service or adjustment? Print a test file before you install the Fiery X-3800CP. inform the customer. • Do not plug the Fiery X-3800CP into a circuit with heating or refrigeration equipment (including water coolers). Use a surge suppressor for the Fiery X-3800CP. The Fiery X-3800CP and the printer should not run on the same circuit. 2-3 . check site conditions and inform the customer of any installation requirements. Printer u Is there space near the printer for the Fiery X-3800CP? Make sure there is space for the Fiery X-3800CP.

• Ask the network administrator to verify the computer and network requirements as specified in the Getting Started. Parallel (In) port u Is there space for both the Fiery X-3800CP and the PC that will be connected to the Fiery X-3800CP? u If system software installation is required and will be done over the parallel port: • Can the parallel port on the PC be configured for ECP mode? • Is the PC running Windows 95 or 98? External SCSI device u If system software installation is required and will be done using the SCSI interface port: • Is an external CD-ROM drive available? • Is a tested SCSI II to SCSI I cable available? 2-4 .2 Preparing for Installation Network u What is the network cable and connection type? • Thinnet (10Base2) • Thicknet (10Base5) • Unshielded twisted pair (10/100BaseT) u Is the network connection ready and tested for Fiery X-3800CP installation? To verify that the network is functioning before you attach the Fiery X-3800CP: • Ask the network administrator to print a document on a shared printer over the network.

For network Setup and configuration information. Equipment downtime and impact on the network can be minimized if the network administrator installs a network connector for the Fiery X-3800CP and confirms network functionality with the connector in place before the date scheduled for the Fiery X-3800CP installation. • The network administrator should install the user software shipped with the Fiery X-3800CP onto networked PC and Mac OS computers that will print to the Fiery X-3800CP. • The network administrator should have a networked computer available during the installation. • The printer may be unavailable for up to one hour. • The network administrator needs to be available during the installation for network connectivity. N OTE : This guide covers Fiery X-3800CP installation and service. Documentation for the networked computer and the network operating software should be available. Network Setup and configuration information goes beyond the scope of this guide. It provides general information on connecting the Fiery X-3800CP to the customer’s network. The appropriate software should already be installed.2 Customer site conditions Installation expectations If the site is ready. User documentation is provided with the Fiery X-3800CP. installation takes about one hour. The customer should be aware of the following: • Some nodes on the network may be unavailable for up to one hour. the network administrator should refer to the Administrator Guide. 2-5 .

Remove the top container and any packing materials. Save the original boxes and packing materials. be sure to save the shipping container in case the carrier needs to see it. Open the box and remove any packing materials. 2. Set aside the remaining components from the top container. 5. Set aside the packing material in case you need to reship the unit. Call the carrier immediately to report the damage and file a claim. 3. F IERY X-3800CP 1. Remove the contents from the top container. The contents should include the following items: • Bags containing the printer interface cable and parallel cable. as shown in Figure on page 2-6. and the System Software CD). 4. 2-6 . user software must be installed on all computers that will print to it. Carefully lift the Fiery X-3800CP out of the box. In order to take full advantage of the Fiery X-3800CP. Be ready to furnish the serial number.2 TO UNPACK THE Preparing for Installation Unpacking the Fiery X-3800CP The Fiery X-3800CP is assembled and shipped from the factory in a box that includes all necessary cables and documentation. If you need to transport the Fiery X-3800CP at a later date. then call your authorized service/support center. the original box and packing material will ensure safe shipment. • Fiery X-3800CP media package (includes a package of user documentation. If you notice shipping damage to any Fiery X-3800CP component. Inspect the contents for visible damage. the User Software CD. printed on the bottom of the chassis.

2 Unpacking the Fiery X-3800CP Printer interface cable Parallel cable Fiery X-3800CP Media package N OTE : The power cable is packaged with the printer accessory kit. F IGURE 2-2 Contents of the Fiery X-3800CP shipping box 2-7 .

you can familiarize yourself with the front and back of the Fiery X-3800CP before you install it.2 Front Preparing for Installation Fiery X-3800CP panels Once you have unpacked the Fiery X-3800CP. Back Activity light Line selection buttons Display window SCSI interface port (not used) Up and down button Menu button Parallel port Printer interface port AUI port RJ-45 port Jewels (not used) Power connector Power switch F IGURE 2-3 Front and back panels 2-8 .

the Fiery X-3800CP is checked for internal problems. N OTE : The customer is responsible for connecting the Fiery X-3800CP to the printer and the network at the site. Connect the recessed end of the power cable to the power connector on the Fiery X-3800CP back panel. Power switch Power connector F IGURE 3-1 Connecting power 3-1 . The information in this chapter is provided for your information only. Make sure that the Fiery X-3800CP power switch is in the Off position (press O). power it on before you connect it to the printer and the network.3 Chapter 3: Connecting the Fiery X-3800CP Preliminary checkout This chapter contains the following information: • Connecting power and checking out the Fiery X-3800CP • Connecting the Fiery X-3800CP to the printer • Printing the Test Page • Connecting to the network • Connecting a PC to the parallel port • Shutting down and restarting the Fiery X-3800CP This chapter also includes information on Control Panel screens and icons. 2. Preliminary checkout When you have just unpacked or serviced a Fiery X-3800CP. and plug the other end of the power cable into a wall outlet. The power cable is located in the printer accessory kit. The connecting section of this chapter is also included in Getting Started. TO F IERY X-3800CP CONNECT POWER AND START THE 1. Diagnostics are run automatically during startup.

allow the Fiery X-3800CP Start-up diagnostics to proceed without interruption while you watch the Control Panel. If the Setup screen is displayed. If no errors occur during the Start-up diagnostics. the customer can reset options according to the network and user environment. 6.3 3. Do not press any buttons on the Control Panel when the message appears: “For software update or setup. At this stage the default settings are adequate although they may not be optimal. The power supply automatically senses the correct voltage. press the menu key to access the Save Changes screen and select Yes which configures each Setup with the default configuration. See “Errors during Start-up diagnostics” on page 5-9. After the Fiery X-3800CP reboots. select Printer. If the Select Language screen is displayed. After the Fiery X-3800CP is connected to the network. the activity light flashes red and remains on at the end of the tests. select the language for the Control Panel. the activity light on the Control Panel remains green at the end of the tests. If an error occurs during startup. Allow the system to proceed to Idle to confirm that the Fiery X-3800CP is operating correctly. To skip through the Setup options. The Select Language screen is displayed the first time you start the Fiery X-3800CP after unpacking it and after system software is installed. Once the Fiery X-3800CP reaches Idle. Server Setup. 5. Setup options should be configured after making these connections. Connecting the Fiery X-3800CP Power on the Fiery X-3800CP using the power switch on the back panel (press |). and then Exit Setup. and save changes. messages in the language you selected will appear on the Control Panel. 7. Network. To confirm that the unit is operating normally. Pressing the Details line selection button in the Test Failed screen gives you more information about the failing test. To select a language different from the one initially highlighted on the Control Panel. Server. you are ready to connect it to the printer and the network. 4. press any key. To exit Setup. and Network Setup. see the Administrator Guide. 3-2 . use the up and down buttons to scroll through the list and select OK when the desired language is highlighted.” The Control Panel first shows TESTING: with a graphic of a magnifying glass passing over a printed circuit board. For more information. The Fiery X-3800CP is performing its Start-up diagnostics. The Control Panel then displays the Test Failed screen. you must first enter Printer Setup.

Power off the Fiery X-3800CP. Printer interface port F IGURE 3-2 Printer interface port 3-3 . After you connect the Fiery X-3800CP to the printer. 3. 2. If the printer is on. The Fiery X-3800CP communicates with the printer through the printer interface cable. Locate the printer interface cable and connect the proper end of the cable to the parallel port on the printer. power it off. F IERY X-3800CP TO THE PRINTER 1. Make sure that Idle shows in the Control Panel before you power off the Fiery X-3800CP.3 TO CONNECT THE Connecting to the printer Connecting to the printer After successfully starting the Fiery X-3800CP by itself. print a Test Page to verify that they are communicating properly. you are ready to connect it to the printer. 4. Connect the other end of the cable to the Fiery X-3800CP printer interface port.

The Test Page confirms that the Fiery X-3800CP print engine is functional and that the connection between the Fiery X-3800CP and the printer is good. make sure that the printer is not in use. Power on the printer and allow it to warm up. The Test Page is a color PostScript file that resides on the Fiery X-3800CP hard disk drive. At the Idle screen. print the Test Page to verify that it is connected properly to the printer. Power on the Fiery X-3800CP using the power switch on the back panel. Examine the quality of the Test Page from the printer. 4. The Functions menu displays the options shown below: Print Pages Reboot Server Functions 5. T EST P AGE C ONTROL P ANEL FROM THE 1. 3-4 . 2. Select Press the line selection button to the right of Print Pages and then select Test Page.3 TO PRINT THE Connecting the Fiery X-3800CP Printing the Fiery X-3800CP Test Page Before connecting the Fiery X-3800CP to the network. 6. 3. Messages will appear on the Control Panel as the Fiery X-3800CP runs through its Start-up diagnostics. The Fiery X-3800CP sends the Test Page to the printer and displays the RIP and Print status screens so you can monitor the job. press the menu button (see “Using the Control Panel” on page 3-10). Before proceeding.

3 Connecting to the network Connecting to the network Ethernet support is built into the Fiery X-3800CP motherboard providing connectivity to Ethernet networks. AUI port for thinnet or thicknet RJ-45 port for 10/100BaseT twisted pair F IGURE 3-3 Fiery X-3800CP Ethernet network ports 3-5 . thicknet for 10Base5. see the Administrator Guide. as well as an RJ-45 port for 10/100BaseT twisted pair (see Figure 3-3). For network configuration information. and unshielded twisted pair for 10BaseT or 100BaseT. The motherboard in the Fiery X-3800CP has two external Ethernet network ports: an AUI (Attachment Unit Interface) port for a thin Ethernet cable (thinnet) or a thick Ethernet cable (thicknet). Supported Ethernet cabling includes: thinnet for 10Base2. N OTE : Only one Ethernet connection can be made to the Fiery X-3800CP at a time.

The thinnet cable then connects to the BNC connector on the Ethernet transceiver. make sure the switch is set to OFF. 2. With the AUI slide latch in the open position. connect the network cable to the AUI port on the back of the Fiery X-3800CP. 3. (See the Administrator Guide for more information. Once the network connection has been made and the Fiery X-3800CP has the correct Setup configuration and has reached the idle state. If the transceiver has an SQE switch. 4. the Fiery X-3800CP should be available on the network. verify the network connection. The network administrator should perform any additional network Setup.) 3-6 . Refer the network administrator to the Administrator Guide for Setup information. Default settings in Setup are adequate although they may not be optimal for the user’s environment. verify the network connection. Make sure that the Info screen reads Idle. • To connect a 10Base2 thinnet cable to the Fiery X-3800CP. Configure Setup options. After configuring Setup options. If the system has just finished processing. and print a few test documents from a networked computer that will use the Fiery X-3800CP. Slide the latch to lock the connector in place. verify that the Fiery X-3800CP appears in the list of printers. • To connect a 10Base5 thicknet cable to the Fiery X-3800CP.3 TO 1. an Ethernet transceiver must be installed on the Fiery X-3800CP AUI port. wait one minute after the system reaches the idle state before you power off the unit. It is the network administrator’s responsibility to configure Setup according to the network and user environment. Connecting the Fiery X-3800CP CONNECT A THINNET OR THICKNET CABLE TO THE F IERY X-3800CP Power off the Fiery X-3800CP before connecting it to any network device. connect the AUI drop cable directly to the AUI port on the back of the Fiery X-3800CP.

Make sure that the Info screen reads Idle.3 TO 1. verify the network connection. verify that the Fiery X-3800CP appears in the list of printers. wait one minute after the system reaches the idle state before you power off the unit. The network administrator should perform any additional Network setup. Configure Setup options. 4. Once the network connection has been made and the Fiery X-3800CP has the correct Setup configuration. 2. the Fiery X-3800CP should be available on the network. It is the network administrator’s responsibility to configure Setup according to the network and user environment. Connecting to the network CONNECT A TWISTED PAIR CABLE TO THE F IERY X-3800CP Power off the Fiery X-3800CP before connecting it to any network device. Default settings in Setup are adequate although they may not be optimal for the user’s environment. See the Administrator Guide for more information. 3. and print a few test documents from a networked computer that will use the Fiery X-3800CP. 3-7 . Refer the network administrator to the Administrator Guide for Setup information. A Category 5 unshielded twisted pair (UTP) network cable must be used for 100BaseT. Connect the network cable to the RJ-45 port on the back of the Fiery X-3800CP. verify the network connection. After configuring Setup options. If the system has just finished processing.

wait one minute after the system reaches the idle state before you power off the unit. If the system has just finished processing. Parallel port for PC connection F IGURE 3-4 Fiery X-3800CP parallel port 3-8 . F IERY X-3800CP PC TO A 1. Power off the Fiery X-3800CP and the PC. 2. Connect the parallel cable to the parallel port on the back panel of the Fiery X-3800CP. Make sure that the Info screen reads Idle.3 TO CONNECT THE Connecting the Fiery X-3800CP Connecting a PC to the parallel port The IEEE 1284-C parallel port on the back of the Fiery X-3800CP provides a high-speed interface for connecting directly to the parallel port of a stand-alone or networked PC through the parallel cable shipped with the Fiery X-3800CP.

Refer the network administrator to the Administrator Guide for Setup information. If there is more than one parallel port on the back of the PC. Power on the PC and the Fiery X-3800CP. the network administrator should print a few test documents from the PC connected to the Fiery X-3800CP. 3-9 . 6. make sure it meets the requirements specified in “Fiery X-3800CP system software” on page 4-40. See the Administrator Guide for more information. Once the parallel port connection has been made and the Fiery X-3800CP has the correct Setup configuration and has reached the idle state. Configure Setup options. 5. It is the network administrator’s responsibility to configure Setup according to the network and user environment. Default settings in Setup are adequate although they may not be optimal for the user’s environment. Connecting a PC to the parallel port Connect the other end of the parallel cable to the parallel port of the PC. After Setup options are configured. 4. verify the parallel port connection. ask the network administrator to indicate the preferred parallel port to use for the Fiery X-3800CP.3 3. N OTE : If the PC will be used for installing system software.

Display window Line selection buttons Up and down button Menu button F IGURE 3-5 Control Panel 3-10 .3 Activity light Connecting the Fiery X-3800CP Using the Control Panel This section describes the Control Panel on the front of the Fiery X-3800CP. The current status of the Fiery X-3800CP and Setup information are displayed in the Fiery X-3800CP display window. Fiery X-3800CP activity can be monitored in the display window and functions of the Fiery X-3800CP (such as printing a Test Page and installing or updating system software) can be controlled locally using the buttons on the Control Panel. Once you install the Fiery X-3800CP and verify that it starts up correctly. you can use the Control Panel to access and monitor different functions of the Fiery X-3800CP.

There are several different display screens. but the Fiery X-3800CP is still processing. A special character pointing to a line selection button appears in the display window next to each command. processing or printing a job. through Fiery Spooler. to select Setup options from a list. or communicating with a remote computer—for example. The Fiery X-3800CP is performing Start-up diagnostics. When the error is cleared. the light changes to green. Use this button to scroll to different screens in multi-screen lists. w Up and down button Menu button 3-11 . and to select alphanumeric characters.3 Using the Control Panel Activity light The activity light indicates the current Fiery X-3800CP activity. If the light is: Solid red The Fiery X-3800CP has just been powered on and is about to begin Start-up diagnostics. There is an error causing printing to be disabled. showing different types of information about the Fiery X-3800CP. The Fiery X-3800CP is idle. The Fiery X-3800CP may be powered off or in Diagnostic Sets mode. or there is an error that prevents the Fiery X-3800CP from processing or printing. Flashing red Solid green Flashing green No light Buttons Line selection buttons There are four line selection buttons on the right side of the Control Panel. Press this button to view other display screens. Use these buttons to select the command displayed on the corresponding line of the display window.

RIP. Copies: 1/100 Print > Cancel Job > doc. Icons for other active screens are also displayed but are not highlighted. When the Fiery X-3800CP is idle.eps Job name Jack D. pressing the menu button cycles between the Info screen and the Functions menu. The bottom line of the screen displays the name of the current screen with the icon for that screen highlighted. and Print) and the Functions menu (see Figure 3-6).3 Connecting the Fiery X-3800CP Control panel screens and icons When the Fiery X-3800CP is in Print mode.0 Functions Functions Server Name Idle 1047MB Info Cancel Job Jane D. User name Busy Processed: bytes #####K RIP F IGURE 3-6 Control Panel screens during printing If an error occurs. [Message] Alert 3-12 . The Fiery X-3800CP screens display the following information: Print Pages Reboot Server X. pressing the menu button cycles among four screens: three status screens (Info. the Alert screen is displayed with a message describing the error.

3-13 . For information on error messages. displaying an error message. Status—The current status of the Fiery X-3800CP. The Info Status screen displays information about the Fiery X-3800CP configuration and current activity. the Alert Status screen is activated. This screen is always available. It displays the following information: Server Name—The name entered for the Fiery X-3800CP during Setup. Processing. The Info Status Fiery X-3800CP status can be: Idle. Initializing. and it appears in the display window when no other screen is selected. see the User Guide. Copies/Total—The number of copies of the current job that have been printed so far. User name—The name of the user who sent the job that is currently being printed. Version—The system software version running on the Fiery X-3800CP. or Printing. Number of MB—The space in megabytes available on the Fiery X-3800CP hard disk. and the total number of copies of this job that were requested. This screen displays the following: Cancel Job—Press the top line selection button to cancel the job currently printing. the Print Status screen is activated. Print Status When the Fiery X-3800CP is printing. Busy.3 Using the Control Panel The display window screens and icons are: Icon Window screen Description Alert Status If there is a problem during printing or processing.

Network icon The Network icon appears in the lower left corner of the display window when the Fiery X-3800CP is communicating over the network. and it can appear while any screen is displayed. User name—The name of the user who sent the job that is currently being processed. If necessary. Document name—The name of the document currently processing. The Network icon does not correspond to a screen. Kilobytes—The amount in kilobytes of the job that has been processed so far. 3-14 . This screen displays the following: Cancel Job—Press the top line selection button to cancel the job currently processing. but it appears in the display window only when the user has pressed the Menu button to select it (the icon is a finger pointing down to press a button). the RIP Status screen is activated. Press the line selection button to the right of a command to select it. use the up and down button to scroll through the list of menu commands. The Fiery X-3800CP cancels the job before printing begins. Functions menu The Functions menu is always available.3 Connecting the Fiery X-3800CP Icon Window screen Description RIP Status When the Fiery X-3800CP is processing a job.

CMY. The following information also displays: Fiery X-3800CP server name (defined in Setup). default simulation. see the Administrator Guide. For more information on the fields in the Job Log and on printing it in other forms. which gives the current server and device configuration. To choose an option. RGB source. and Pantone colors available from the Fiery X-3800CP. the current settings for all Setup options. Prints an overview of the screens you can access from the Control Panel. calibration information. • Configuration • Job Log • Control Panel Map • Color Charts • Font List Reboot Server—Shuts down all Fiery X-3800CP activity properly and then restarts. and compression information (see “Printing the Fiery X-3800CP Test Page” on page 3-4). Prints a list of all the fonts resident on the Fiery X-3800CP HDD. For information about using these screens to set up the Fiery X-3800CP. This page lists general information about the hardware and software configuration of the Fiery X-3800CP.3 Using the Control Panel Functions menu The Functions menu allows you to perform a variety of administrative functions that do not affect print jobs of other users. rendering style. color mode. date and time printed. then press the line selection button next to the option you want to select. use the up and down button to scroll through the list. and the Ethernet address (if applicable) of the Fiery X-3800CP. Prints the Configuration page. Prints the log of the last 55 jobs. The following options are available from the Functions menu: Print Pages—Enables the user to print special pages from the Fiery X-3800CP. printer model. The following pages can be printed from the submenu: • Test Page Prints a Fiery X-3800CP Test Page to confirm that the Fiery X-3800CP is properly connected to the printer and provides color and grayscale samples to troubleshoot problems with the printer or the Fiery X-3800CP. Prints samples of the RGB. 3-15 . see the User Guide.

wait one minute after the system reaches Idle before you power off the unit. the Fiery X-3800CP is currently processing a print job. the Fiery X-3800CP is currently processing. and before you remove or attach any cables to the Fiery X-3800CP. You should power off the Fiery X-3800CP when you need to service it or the printer. processing. Wait until the job is complete and Idle appears in the Info screen. Press the menu button once. Power off the Fiery X-3800CP using the power switch on the back panel. TO F IERY X-3800CP RESTART THE 1. Idle appears in the Info screen when the Fiery X-3800CP has finished processing. Always obtain permission from the network administrator to take the Fiery X-3800CP off the network. 3-16 . When Printing or Ripping appears on the Fiery X-3800CP Control Panel. F IERY X-3800CP SHUT DOWN THE Make sure that the Fiery X-3800CP Info screen reads Idle. network access to the printer is interrupted. then select Reboot Server from the Functions menu. Connecting the Fiery X-3800CP Shutting down and restarting the Fiery X-3800CP The Fiery X-3800CP will generally be left on all the time at the customer site. 2. ensure that it is not receiving. When Printing or Ripping appears on the Control Panel. or printing a document.3 TO 1. power on the Fiery X-3800CP using the power switch on the back panel. Remember that when the Fiery X-3800CP is powered off. If the Fiery X-3800CP is already on. Otherwise. 2. If the system has just finished processing.

When performing the service procedures described in this chapter. 4-1 . follow all precautions listed in “Precautions” on page xiii. and replace major hardware components and install system software. reseat. N OTE : The tools required to service the Fiery X-3800CP are listed in “Tools you will need” on page xv. Replacement parts are available from your authorized service representative. remove. Use the procedures in this chapter to inspect. battery) • Fans • Power switch • Power supply • Hard disk drive (HDD) • Front panel components See Figure 4-1 on page 4-2 for an overview of components. see “Fiery X-3800CP system software” on page 4-40. Overview This chapter includes information on servicing the following components: • Cable connections • Circuit boards • Replaceable parts on the motherboard (DIMMs. Use the system software service kit to reinstall system software when you: • Replace the HDD • Replace the motherboard • Upgrade to a more recent version of the system software For information on installing system software. N OTE : Some procedures in this chapter are included for information only and are not required for Fiery X-3800CP systems. the power supply is not encased. the Fiery X-3800CP requires no regular service or maintenance. Before you service the Fiery X-3800CP.4 Chapter 4: Service Procedures Overview Generally. System software service Fiery X-3800CP system software is installed on the HDD at the factory. power it off completely and unplug the AC power cable from the back. Inside the chassis.

Ground cable 15.4 1 Service Procedures 3 2 4 12 11 8 15 14 13 9 16 7 17 19 6 5 10 18 20 Key 1. HDD carrier 3. Main EMI shield 10. Center frame 8. Exhaust fan and power switch assembly 12. Exhaust fan cable 13. UIB (user interface board) 20. UIB enclosure 18. AC power cable 14. DIMM 6. Hard disk drive (HDD) 4. UIB cable 19. Top EMI shield 9. Power supply 16. HDD cable 5. Chassis cover 2. Front panel F IGURE 4-1 Fiery X-3800CP exploded view 4-2 . Power supply cable 17. Bottom EMI shield 11. Motherboard 7.

F IERY X-3800CP SHUT DOWN THE Make sure that the Fiery X-3800CP Info screen reads Idle. 3. Disconnect all cables from the back of the Fiery ZX. wait one minute after the system reaches the idle state before you power it off. N OTE : Always obtain permission from the network administrator before you take the Fiery X-3800CP off the network. When Printing or Ripping appears on the Fiery X-3800CP Control Panel.4 TO 1. the Fiery X-3800CP is currently processing. Idle appears in the Info screen when the Fiery X-3800CP has finished processing. 4-3 . If the system has just finished processing. 2. Accessing internal components Accessing internal components Always use the following procedures when opening the Fiery X-3800CP chassis. Power off the Fiery X-3800CP using the power switch on the back panel.

4 TO OPEN THE Service Procedures F IERY X-3800CP Make sure you have shut down the Fiery X-3800CP and removed all the cables from the back. 1. F IGURE 4-2 Opening the Fiery X-3800CP 4-4 . 2. Remove the three screws on the back of the Fiery X-3800CP that secure the center frame (with motherboard and devices attached) to the chassis cover (see Figure 4-2).

see Figure 4-7 on page 4-8). Squeeze the sides near the bottom to release the chassis cover from the front panel tabs as shown in Figure 4-3 (for tab locations. 5.4 3. Grasp the front panel and pull it out of the chassis cover. and all devices are still attached to the center frame. resting the back panel on protective foam as shown in Figure 4-3. Accessing internal components Place the Fiery X-3800CP face up. 4. the motherboard. Most components on the center frame of the Fiery X-3800CP are now directly accessible (see Figure 4-4 on page 4-6 and Figure 4-5 on page 4-6). The front panel. Removing the chassis cover Place the front panel face down on protective foam and set aside the chassis cover. 4-5 . Front panel attached to center frame Motherboard attached to center frame Squeeze here and on the opposite side Chassis cover F IGURE 4-3 6. Remember to attach an ESD wrist strap before handling internal parts.

motherboard side Center frame Exhaust fan Power switch HDD Power supply Main EMI shield F IGURE 4-5 Center frame. be sure to power it off and unplug the power cable from the back panel. devices side Inside the chassis. 4-6 .4 Port bracket Mounting screws (3) Center frame hooks (3) Service Procedures Center frame Motherboard Main EMI shield F IGURE 4-4 Center frame. Before you service the Fiery X-3800CP. the power supply is not encased.

the UIB cable attached to the motherboard keeps the front panel from being completely removed. removing the front panel is recommended so that the center frame can stand on its main EMI shield. The following procedure describes how to remove the front panel. It is not required to remove the front panel from the center frame except to gain access to front panel components and to replace the power supply. the UIB enclosure can fall away from it. Accessing internal components Accessing front panel components To provide stability and easy access to components mounted on the center frame. Lift off the center frame and place it face down on the main EMI shield. Motherboard UIB cable Center frame UIB cable slot Front panel F IGURE 4-6 3. 4. Set the front panel face down on protective foam with the UIB enclosure in place.4 TO 1. 2. 4-7 . REMOVE THE FRONT PANEL Power off and open the Fiery X-3800CP as described on page 4-4. Remove the four screws that secure the center frame to the front panel. Removing the front panel Remove the UIB cable from motherboard connector J4. At this point. If the front panel is not placed face down. 5.

Service Procedures REPLACE THE FRONT PANEL Make sure all front panel components are installed properly and that the UIB cable is firmly attached to the UIB cable connector. Place the center frame on top of the front panel. Place the front panel face down on protective foam. see “To replace the UIB” on page 4-16. 3. 2. This connector is keyed for proper insertion. If no other service is required. Align the center frame with the four standoffs inside the front panel. Inside front panel Attach the center frame to the front panel with four screws. Firmly attach the UIB cable to motherboard connector J4. UIB cable Tabs F IGURE 4-7 5. For information on installing front panel components. 4-8 . 7. Thread the UIB cable through the UIB cable slot in the main EMI shield and center frame.4 TO 1. 6. 4. reassemble the Fiery X-3800CP and verify its functionality as described on page 4-12.

Check the contact point between the cable and the connector to ensure that they have not separated. Inspect ribbon cables to make sure they are intact. Before you conclude that any board or component has failed. see “Power supply cable voltages” on page 4-33. a blank display screen on the Control Panel may be due to a disconnected UIB cable. Make sure that cables are well seated on their connectors (see Figure 4-8 on page 4-10). CHECK BOARD AND CABLE CONNECTIONS Power off and open the Fiery X-3800CP as described on page 4-4. Touch the metal back panel of the Fiery X-3800CP to discharge static electricity. first remove. attach an ESD wrist grounding strap. and then verify that the problem still occurs. Before you touch any parts inside the Fiery X-3800CP chassis. See Figure 4-8 on page 4-10 for an overview of internal cable connections. Checking internal connections Checking internal connections The most common causes of hardware problems are faulty or loose connections. After tightening connections.4 TO 1. inspect. if one or more components are still not getting power. Connectors on the Fiery X-3800CP are keyed to fit only when cables are properly oriented. 4. and reseat all appropriate connections. 4-9 . 3. 2. For example. Ribbon cables in the Fiery X-3800CP include the HDD cable and the UIB cable.

4 1b Motherboard CPU fan Chassis ground pin Power switch 5b 6 5a Service Procedures 1a 2 HDD UIB 3 4a 4b Power supply Cable key From To 1. Fan cables Exhaust fan CPU fan 2. AC power cable Chassis ground pin Power supply (2-pin AC power connector) F IGURE 4-8 a. UIB cable User interface board (UIB) cable connector 4. Fan connector on motherboard (J18) b. Power supply ground pin b. Fan connector on motherboard (J28) HDD connector on motherboard (J3) UIB connector on motherboard (J4) a. HDD cable Hard disk drive (HDD) 3. Power supply cable Power supply (6-pin connector) 5. Power connector on HDD (4-pin connector) b. Power switch (pin E) Connector pins N and P on the power switch Internal cable connections 4-10 . Ground cables 6. Power connector on motherboard (J16) a.

To release a DIMM. If a DIMM has come loose. slide it straight into the socket and close the levers on each side to lock it into place. 2. Check that each installed DIMM is locked in its socket. 4. see “DIMMs” on page 4-21. Releasing a DIMM Slide the DIMM straight out of the socket.4 TO 1. Avoid flexing the motherboard while you insert the DIMM in its socket. To install a DIMM. push outward on the levers on each side of the DIMM using a flat-blade screwdriver (see Figure 4-9). release and reseat it. DIMM Lever Lever Socket notches F IGURE 4-9 3. The Fiery X-3800CP motherboard is configured with one 64MB DIMM installed in socket J26. DIMMs fit into the sockets only one way. Checking internal connections CHECK MOTHERBOARD DIMM CONNECTIONS Each installed DIMM (dual in-line memory module) is held in place by levers at each end of its socket on the motherboard. A DIMM is fully seated in its socket when the levers close securely around the ends. 4-11 . For more information.

4-12 . and other parts loosened or removed during inspection or service. See Figure 4-7 on page 4-8 for tab locations. Service Procedures Restoring functionality after service REASSEMBLE THE F IERY X-3800CP Reseat all devices. 2. replace the front panel as described on page 4-8. 4. if necessary. so that it is open at the top. Hold the front panel/center frame assembly above the open chassis cover and then lower it gently into the chassis cover (see Figure 4-10). The two tabs near the bottom of the inside front panel snap into the chassis cover. boards. Fold in the fan cables. to avoid interfering with the closure and fraying the cables. Front panel/center frame assembly Chassis cover F IGURE 4-10 Reassembling the Fiery X-3800CP 5. 3. Push the chassis cover and the front panel together to achieve a snug fit. If not already done. Place the chassis cover on its back. cables. Make sure the edges are tight between the front panel and the chassis cover and then snap them together. and HDD cable. AC power cable. connectors.4 TO 1.

page 3-8. Check the Setup options (see the Administrator Guide). N OTE : Do not leave the chassis cover off after servicing. Print the Fiery X-3800CP Test Page (see page 3-4). Leaving the chassis cover off could reduce the operational life expectancy of internal Fiery X-3800CP components. Power on the Fiery X-3800CP alone to check startup (see page 3-1). Note that the Fiery X-3800CP must be powered off before any cables are attached to the back panel. Verify Fiery X-3800CP operation as outlined below. An air flow channel is created by the chassis cover and the fans. F IGURE 4-11 Fiery X-3800CP connection verification steps 4-13 . Secure the chassis cover to the center frame with the three screws previously removed (see Figure 4-2 on page 4-4). Connect the Fiery X-3800CP to the printer (see page 3-3). and the Administrator Guide).4 6. Connect the Fiery X-3800CP to the network and/or to a PC (see page 3-5. Checking internal connections Place the Fiery X-3800CP in its standard operating position. 7.

4 Service Procedures Removing and replacing circuit boards This section describes the procedure for removing and replacing the following boards: • User interface board (UIB) User interface board The UIB installed in the front panel of the Fiery X-3800CP (see Figure 4-12) provides the interface between the Fiery X-3800CP and the user. Activity lights (LEDs) Line selection button pads Display window UIB cable connector (UIB cable connects to motherboard) Up and down button pads Menu button pad Back Front F IGURE 4-12 User interface board layout 4-14 . The front of the user interface board contains circuitry for the following: • Activity lights (1 green and 1 red LED) • Display window (LCD) • Four line selection buttons • Up and down button • Menu button The UIB cable connects to the cable connector on the back of the UIB and to motherboard connector J4.

UIB enclosure UIB cable slot UIB UIB cable connector (cable not shown) Front panel F IGURE 4-13 Removing the UIB 4. Thread the UIB cable back through the UIB cable slot. Set aside the UIB enclosure. Power off and open the Fiery X-3800CP as described on page 4-4. Set aside the screws for reassembly and place the UIB in an antistatic bag. If any pieces of loose metal shielding fall off. Lift the UIB out of the front panel. 3. Remove the front panel as described on page 4-7. Carefully lift off the UIB enclosure. Remove the four screws that secure the UIB to the inside front panel (see Figure 4-13).4 TO REMOVE THE Removing and replacing circuit boards UIB 1. 4-15 . 5. Disconnect the UIB cable from the cable connector on the back of the UIB (see Figure 4-12 on page 4-14). press them back into place. 2.

Make sure the buttons in the front panel stay in place. Position the UIB enclosure above the front panel and thread the UIB cable through the UIB cable slot. Also.4 TO REPLACE THE Service Procedures UIB 1. 4-16 . Lever Lever F IGURE 4-14 UIB cable connector 4. 6. Place the UIB inside the front panel. Attach the UIB cable to the keyed connector on the UIB. Tuck in all the loose metal shielding along the edges of the UIB enclosure. 7. Secure the UIB to the inside front panel with the four screws previously removed from the UIB. See “Precautions” on page xiii. Reassemble the Fiery X-3800CP and verify its functionality as described on page 4-12. the eight notches on the UIB enclosure fit over the eight guides molded along the inside edge of the front panel. Attach the UIB cable to motherboard connector J4. 2. When properly aligned. 5. Install the UIB enclosure. making sure to lock it in place using the levers (see Figure 4-14). make sure no dust or marks are on the display window glass of the UIB. Make sure the top and bottom lip of the UIB enclosure rest on the molding. 3.

Parallel port (J2) 4. RJ-45 port (J6) 7. Option board connector (J1) 12. heatsink. SCSI interface port (J27) 2. Battery (BT1) 14. Not used 10. Power supply cable connector (J16) 11. 16 17 15 MS 1 13 14 2 12 3 11 4 MS 10 5 9 6 7 MS 8 F IGURE 4-15 Diagram of the Fiery X-3800CP motherboard 4-17 . Not used 3. and J10) 9. HDD cable connector (J3) 16. 200MHz CPU. This section includes instructions for replacing the motherboard and also for replacing the motherboard battery and DIMMs. UIB cable connector (J4) 15. CPU fan cable connector (J28) MS-Mounting screws (3) Removing and replacing circuit boards Motherboard The custom Fiery X-3800CP motherboard has a 200MHz CPU and a minimum of 64MB of memory.4 Key 1. and handles communication between the Fiery X-3800CP and external devices. J9. and CPU fan (U21) 13. DIMM sockets (J17. J26. Exhaust fan cable connector (J18) 17. Printer interface port (J12) 5. controls hard disk drive functions. It processes image data. Not used (J7) 8. AUI port (J11) 6.

4
Port bracket Mounting screws (3)

Service Procedures

Removing the Fiery X-3800CP motherboard The motherboard attaches to the Fiery X-3800CP center frame. Before you remove the motherboard, you must remove: • All cables attached to the motherboard • Option board, if present • 3 mounting screws The port bracket remains attached to the motherboard.

Center frame

Video interface board connector (board not shown)

Option board connector Exhaust fan cable

HDD cable

Center frame hooks (3) Main EMI shield Power supply cable (to motherboard) UIB cable

F IGURE 4-16 Replacing the motherboard

4-18

4
TO
1. 2. 3. 4. 5.

Removing and replacing circuit boards

REMOVE THE MOTHERBOARD

Print the Configuration page from the Functions menu.

If you are replacing the motherboard, you will need to reinstall system software after the new motherboard is installed. Setup settings are reset to the default configuration when you reinstall system software. The Configuration page gives you current Setup information.
Print the Font List from the Functions menu.

The Font List details what fonts are installed on the Fiery X-3800CP. Along with the fonts that are provided on the System Software CD, the customer may have installed additional fonts that will be deleted when you replace the motherboard.
Power off and open the Fiery X-3800CP as described on page 4-4. For stability during service, remove the front panel as described on page 4-7. Remove the power supply cable from motherboard connector J16.

If you need more room to easily remove the power supply cable, remove the main EMI shield.
6. Remove the exhaust fan cable from motherboard connector J18.

The CPU fan cable should remain attached to motherboard connector J28.
7. 8. Make sure the UIB cable is removed from motherboard connector J4. Remove the HDD cable from motherboard connector J3.

Using a ribbon cable connector extractor is recommended.
9. Remove the three mounting screws that attach the motherboard to the center frame.

These screws are located near the port bracket (see Figure 4-16 on page 4-18).
10. Grasp the port bracket and gently lift the motherboard away from the three center frame hooks. Gently lift the motherboard away from the three center frame hooks.

11.

The three center frame hooks hold the motherboard in place. Place the motherboard on a antistatic mat or in an antistatic bag.

4-19

4
TO
1. 2. 3. 4. 5. 6. 7. 8. 9.

Service Procedures

REPLACE THE MOTHERBOARD

Place the motherboard (with port bracket attached) into the center frame behind the three center frame hooks, making sure that the motherboard is in the correct position. Secure the motherboard to the center frame with three mounting screws (see Figure 4-16 on page 4-18). Connect the power supply cable to motherboard connector J16. Attach the exhaust fan cable to motherboard connector J18.

The CPU fan cable should still be attached to connector J28.
Attach the UIB cable to motherboard connector J4. Attach the HDD cable to motherboard connector J3. Reattach the front panel as described page 4-8. Reassemble the Fiery X-3800CP and verify its functionality as described on page 4-12. If you installed a new motherboard, reinstall system software (see “Fiery X-3800CP system software” on page 4-40).

4-20

The Fiery X-3800CP is originally configured for a minimum of 64MB.4 Removing and replacing circuit boards Replacing parts on the motherboard This section describes how to remove and install the following parts on the motherboard: • DIMMs • Battery Before performing any of the following procedures. you much first power off and open the Fiery X-3800CP as described on page 4-4. The four DIMM sockets on the motherboard may be used interchangeably. with one 64MB DIMM installed in bank J26. J26 (64MB DIMM installed) J17 (empty) J10 (empty) J9 (empty) F IGURE 4-17 DIMM installed on the motherboard 4-21 . DIMMs The DIMM (dual in-line memory module) is held in place by levers at each end of its socket on the motherboard.

The DIMM is fully seated in its socket when the levers close securely around the ends. Reassemble the Fiery X-3800CP and verify its functionality as described on page 4-12. slide it straight into the socket and close the levers on each side to lock it into place. To replace a DIMM. Slide the DIMM straight out of the socket. 4.4 TO REPLACE A Service Procedures DIMM 1. To release a DIMM. push outward on the levers on each side of the DIMM (see Figure 4-18). Avoid flexing the motherboard while you insert the DIMM in its socket. A DIMM fits in the socket only one way. DIMM Lever Lever Socket notches F IGURE 4-18 Releasing a DIMM 2. 4-22 . 3.

To insert a new battery. excessive force could cause the clip to lose its tension. 2. 4. N OTE : When you power on the Fiery X-3800CP. REPLACE THE MOTHERBOARD BATTERY Locate the battery on the motherboard. Removing and replacing circuit boards Motherboard battery The battery on the motherboard is located at BT1. Use caution when lifting up the clip. reattach it (see “To replace the front panel” on page 4-8). slide the battery into the socket under the clip with the positive (+) side facing up. 4-23 . then power off and on again to reinitialize the realtime clock. If you removed the front panel. 5. 6. Carefully lift up the clip that holds the battery. Clip + Battery Socket F IGURE 4-19 Motherboard battery 3. Make sure the clip holds the battery securely in the socket. The battery provides support for the realtime clock chip on the motherboard. Pull the battery out of its socket and release the clip. Reassemble the Fiery X-3800CP and verify its functionality as described on page 4-12. let the Start-up diagnostics complete.4 TO 1.

Remove the three screws that secure the fan to the metal bracket and remove the fan (with cable attached). For stability during service. Exhaust fan The exhaust fan. 2. Service Procedures Fans Two fans run continuously when the Fiery X-3800CP is on: an exhaust fan and a CPU fan. mounted on a metal bracket attached to the device side of the center frame. 3. pulls warm air from inside the unit and blows it out of the unit through the back of the chassis. You should hear the fans start as soon as you power on the Fiery X-3800CP. Remove the exhaust fan cable from motherboard connector J18 and cut the tie wrap that holds the fan cables to the white tie-mount on the metal bracket. 4-24 .4 TO 1. The exhaust fan connects to motherboard connector J18. remove the front panel as described on page 4-7. REMOVE THE EXHAUST FAN Power off and open the Fiery X-3800CP as described on page 4-4. Screws on exhaust fan Tie wrap connected to white tie mount on metal bracket Exhaust fan cable (to motherboard) F IGURE 4-20 Removing the exhaust fan 4.

6. The CPU fan connects to the motherboard at connector J28. Secure the fan to the metal bracket with the three screws previously removed. If you removed the front panel. reattach it as described on page 4-8. An arrow on one side of the black plastic fan housing indicates the airflow direction. Use a tie wrap to secure the fan cable to the white tie-mount on the metal bracket. The arrow should point toward the heatsink so that the fan cools the CPU.4 Fans TO REPLACE THE EXHAUST FAN 1. Connector J28 CPU fan cable CPU fan F IGURE 4-21 CPU fan on the motherboard 4-25 . Fold any excess cable neatly and secure with a tie-wrap. Reassemble the Fiery X-3800CP and verify its functionality as described on page 4-12. use only one replacement fan. CPU fan The 12V CPU fan is mounted on a heat sink on the CPU. Attach the fan cable to motherboard connector J18 and J28. N OTE : Though the exhaust fan spare kit contains two exhaust fan. 5. Either fan can be connected to either connector on the motherboard. 2. 3. 4. Place the fan on the metal bracket so that an arrow on the fan points to the back of the chassis (see the direction of the arrow labels on the fans in Figure 4-20 on page 4-24).

Reassemble the Fiery X-3800CP and verify its functionality as described on page 4-12. 3. 4. Using a Phillips screwdriver. Set aside the screws so that you can replace them later. gently pull the white connector from the pins. Do not apply excessive pressure to the board when replacing the two screws. Attach the CPU fan to the CPU heatsink with two screws. 3. Connect the CPU fan cable to Fiery X-3800CP board connector J28. remove the two screws that fasten the CPU fan to the CPU heatsink. Do not to apply excessive pressure to the board when replacing the screws. 4-26 . 4. 2. Remove the CPU fan and set it aside. To remove the fan cable. Power off and open the Fiery X-3800CP as described on page 4-4. Position the CPU fan on top of the CPU heatsink so that one arrow on the fan is pointing down to the heatsink. TO REPLACE THE CPU FAN 1.4 TO REMOVE THE Service Procedures CPU FAN 1. 2. Unplug the CPU fan cable from Fiery X-3800CP board connector J28 (see Figure 4-21 on page 4-25).

4 Power switch Power switch The power switch is mounted on a metal bracket attached to the device side of the center frame. The following cables connect to the power switch: • AC power cable • Ground cable Chassis ground pin Metal bracket Power switch AC power cable Ground cables Power supply F IGURE 4-22 Replacing the power switch Use the following procedures to replace the power switch on the back panel. 4-27 .

Leave the other end of the cable attached to the power supply. For stability during service. 4. 7. Remove the ground shield. the on/off switch is above the power connector. Remove the power switch by lifting it up through the opening in the metal bracket. Leave the other end of the cable attached to the chassis ground pin. Remove the two screws that secure the power switch to the metal bracket. 4-28 . Remove the ground cable (green) from its pin on the power switch (see Figure 4-22 on page 4-27). 2.4 TO 1. Secure the power switch and ground shield to the metal bracket with two screws. 6. 3. Place the ground shield over the power switch. carefully remove the AC power cable (blue and brown cables) from the pins on the power switch. When the Fiery X-3800CP is in its standard operating position. TO REPLACE THE POWER SWITCH 1. 8. 5. Slide the power switch down through the opening in the metal bracket. 3. Using a pair of needlenose pliers. Service Procedures REMOVE THE POWER SWITCH Power off and open the Fiery X-3800CP as described on page 4-4. Position the power switch so the silkscreened | is on top when the Fiery X-3800CP is in its standard operating position. remove the front panel as described on page 4-7. Note the orientation of the power switch and the cables attached to the power switch for reassembly. 2.

The other end of the ground cable should still be attached to the chassis ground pin. 7. Connect the ground cable to pin E on the power switch (see Figure 4-23). The second ground cable should remain attached to the chassis ground pin and the power supply.4 4. Reassemble the Fiery X-3800CP and verify its functionality as described on page 4-12. AC power cable (brown) on pin P AC power cable (blue) on pin N Power switch Ground cable (green) on pin E AC power cable connector Power supply Center frame F IGURE 4-23 Power switch pins and cables 5. The AC power cable consists of one blue and one brown cable. Reattach the front panel as described on page 4-8. 4-29 . • Connect the blue cable to pin N • Connect the brown cable to pin P The other end of the AC power cable should still be attached to the power supply. Chassis ground pin Power switch Connect the AC power cable to the power switch (see Figure 4-23). 6.

• Power supply cable (with connectors to the HDD and motherboard) The power supply cable supplies +5V. +12V. Chassis ground pin Power switch Center frame AC power cable Ground cables Power supply Power supply cable (to power supply) Power supply cable (to HDD) Power supply cable (to motherboard) F IGURE 4-24 Power supply on the center frame 4-30 . • Ground cables Inside the chassis the power supply is not encased. and -12V to the motherboard and +5V and +12V to the HDD (see “Power supply cable voltages” on page 4-33). Before you service the Fiery X-3800CP. power it off and unplug the power cable from the back. The following cables connect to the power supply: • AC power cable Do not attempt to measure voltages on the AC power cable because voltages are in the range of 100-240V AC.4 Service Procedures Power supply The 60 watt power supply in the Fiery X-3800CP has an input range of 100V AC to 240V AC.

Remove the four screws that secure the power supply to the center frame (see Figure 4-25). Leave the other end of the ground cable attached to the chassis ground pin. Remove the bottom EMI shield. 7. Leave the other end of the AC power cable attached to the pins on the power switch. 2. Remove the ground cable (green) from the power supply with a pair of needlenose pliers.4 TO 1. 8. Remove the power supply from the center frame. Remove the power supply cable from motherboard connector J16 and the HDD. Center frame (mounted components not shown) Power supply REMOVE THE POWER SUPPLY Power off and open the Fiery X-3800CP as described on page 4-4. Remove the AC power cable connector from the power supply with a pair of needlenose pliers. 3. 6. 4-31 . The center connector on the power supply cable connects to the power supply (see Figure 4-28 on page 4-34). 4. To HDD Power supply cable Main EMI shield To motherboard Bottom EMI shield F IGURE 4-25 Removing the power supply 5. Remove the front panel as described on page 4-7.

The white cable connector is keyed to fit only one way on the power supply pins. Connect the AC power cable connector to the power supply (see Figure 4-26). If you removed the power supply cable connector from the power supply. 5. Connect the other end of the power supply cable to the power connector on the HDD. Chassis ground pin Power switch Center frame AC power cable connector Ground cable Power supply Power supply ground pin F IGURE 4-26 Power supply pins and cables 6. Thread the motherboard end of the power supply cable through the guide on the center frame and attach it to connector J16 on the motherboard. 3. reattach it (see Figure 4-28 on page 4-34). The ground cable should still be attached to the chassis ground pin. The other end of the cable should still be attached to the power switch. Service Procedures REPLACE THE POWER SUPPLY Secure the power supply to the center frame with four screws (see Figure 4-25 on page 4-31). 4. 4-32 . 2.4 TO 1. Connect the ground cable to the power supply ground pin.

4-pin HDD Power supply Fit the bottom EMI shield into the main EMI shield and secure it with two screws. power supply.4 7. The power supply cable connects to the HDD. 9. 6-pin power supply 6-pin motherboard Connector Pin number 1 2 3 4 1 2 3 4 5 6 1 2 3 4 5 6 Cable color Yellow Black Black Red Blue Red Red Black Black Blue Blue Black Black Red Red Yellow DC Voltage +12V Common Common +5V -12V +5V +5V Common Common -12V -12V Common Common +5V +5V +12V 4-pin HDD 6-pin power supply 6-pin motherboard F IGURE 4-27 Power supply cable voltages 4-33 . Reattach the front panel as described on page 4-8. Reassemble the Fiery X-3800CP and verify its functionality as described on page 4-12. Power supply cable voltages This section provides voltage information about the Fiery X-3800CP power supply cable. N OTE : Do not attempt to measure voltages on the power supply cable. and motherboard. 8.

4 Power supply cable to HDD Service Procedures Black (Common) Red (+5V DC) Power supply cable (to power supply) Yellow (+12V DC) Black (Common) Power supply cable to motherboard Blue (-12V DC) Black (Common) Black (Common) Red (+5V DC) Red (+5V DC) Yellow (+12V DC) F IGURE 4-28 Power supply cable pin assignments 4-34 .

• Never connect live cables to the HDD. print the Configuration page from the Functions menu to record the customer’s Setup configuration. The Font List details what fonts are resident on the Fiery X-3800CP HDD. Power off and open the Fiery X-3800CP as described on page 4-4. TO HDD REMOVE THE 1. remove the front panel as described on page 4-7. or bump the HDD. • Do not remove the six screws on top of the HDD. If you are replacing the HDD. If you are replacing the HDD. jar. • Allow the HDD to reach room temperature before installation. Print the Font List from the Functions menu. • Keep magnets and magnetic-sensitive objects away from the HDD. • Never drop. 4. • Handle the HDD by its sides and avoid touching the printed circuit board assembly. The Configuration page gives you the customer’s Setup configuration so it can be reenterd later. 4-35 . 3. For stability during service. network drivers. and printer fonts. Setup settings will be lost. available disk space is displayed on the Control Panel. 2. Along with the fonts that are provided on the System Software CD. Loosening these screws voids the warranty. If possible. Because the HDD is used to store spooled print jobs. system software. you need: • The appropriate System Software CD and documentation • The latest version of the user software (for computers that print to the Fiery X-3800CP) Proper handling Handle the hard disk drive with care: • Use proper ESD practices when grounding yourself and the Fiery X-3800CP. the customer may have installed additional fonts that will be lost when the HDD is replaced. including operating software.4 Hard disk drive Hard disk drive The factory-installed hard disk drive (HDD) is formatted and loaded with all Fiery X-3800CP software.

Lift the release tab of the HDD carrier and slide the carrier off of the center frame. Set aside the HDD carrier and the screws for reassembly. Pull the connector straight out so as not to bend pins on the motherboard. 6. Set aside the top EMI shield and the three screws for reassembly. Remove the three screws that attach the top EMI shield. Remove the HDD cable from the HDD and set it aside for reassembly. 10. 8. Release tab Guide rail HDD carrier Service Procedures Remove the HDD cable from motherboard connector J3. 4-36 . Do not pull on the cable itself. Remove the power supply cable from the HDD.4 5. Place the HDD in an antistatic bag. Remove the four screws that attach the HDD to the HDD carrier. 9. HDD (cable not shown) Guide rail Top EMI shield Main EMI shield Center frame F IGURE 4-29 Removing the hard disk drive 7. Removing the top EMI shield allows you to slide the HDD carrier out of the center frame (see Figure 4-29). Using a ribbon cable connector extractor is recommended. 11.

Attach the power supply cable to the HDD. HDD connectors are oriented away from the release tab on the HDD carrier. Reassemble the Fiery X-3800CP and verify its functionality as described on page 4-12. The bottom of the HDD connects to the side of the HDD carrier without the guide rails. Slide the HDD carrier along the guide rails on the center frame. 2. 4. Position the HDD on the HDD carrier and secure with four screws (see Figure 4-29 on page 4-36). Align the connectors and push the HDD cable connector straight in to avoid bending pins on the motherboard. install system software (see “Fiery X-3800CP system software” on page 4-40). If you removed the front panel. 9. reattach it as described on page 4-8. 10. Attach the HDD cable to the HDD and drape it over the top of the HDD. 6. the connectors on the HDD cable are identical. slide the HDD carrier in only part way. 8. 5. Keep any loose metal shielding pressed in place. Continue sliding the HDD carrier onto the center frame until the release tab clicks into place. Attach the HDD cable to motherboard connector J3. 3. Straighten any bent pins with a pair of needlenose pliers. 7. If you replaced the HDD with a new drive. To make it easier to connect the cable. Make sure to connect the cable such that the red wire (pin 1) is nearest the middle of the HDD when the cable is draped over the top of the HDD. 4-37 . Even though they are keyed. Secure the top EMI shield to the main EMI shield with three screws.4 TO REPLACE THE Hard disk drive HDD 1.

For information on replacing the UIB. see “User interface board” on page 4-14. This section describes replacing jewels and buttons in the front panel. and buttons. the UIB. Line selection buttons Up and down button Menu button Jewels F IGURE 4-30 Fiery X-3800CP jewels and buttons 4-38 .4 Service Procedures Front panel components The front panel contains jewels.

Place front panel buttons in appropriate cutouts. 2. 6. The following procedure describes how to replace the jewels. Replace the front panel components and reattach the front panel as described on page 4-8. Push the jewel into the slot from the front until it snaps into place. the buttons make contact with the button pads on the UIB to provide users with manual status/control features on the Control Panel. Reassemble the Fiery X-3800CP and verify its functionality as described on page 4-12. 3. REPLACE A JEWEL Power off and open the Fiery X-3800CP as described on page 4-4. Reattach the front panel as described on page 4-8. 5. Buttons The two sets of Control Panel buttons are designed to fit only one way in their respective cutouts in the front panel. 2. 4. Remove the UIB (see “To remove the UIB” on page 4-15). Power off and open the Fiery X-3800CP as described on page 4-4. 3. Squeeze the tabs on the back side of the jewel as you push it out of its slot on the front panel. the buttons fit only one way in the cutouts. 6. Remove the front panel as described on page 4-7. 4. Insert the new jewel into the slot from outside the front panel.4 TO 1. In position. 5. Reassemble the Fiery X-3800CP and verify its functionality as described on page 4-12. Remove the front panel as described on page 4-7 to access the tabs on the back side of the jewel. Front panel components Jewels Some upgrades or product modifications may require you to replace a jewel on the front panel of the Fiery X-3800CP. 4-39 . TO REPLACE BUTTONS 1.

Using incompatible versions of the system and user software may result in system problems.4 Service Procedures Fiery X-3800CP system software The Fiery X-3800CP System Software CD includes the system software and fonts. System software can be installed one of two ways: • From a CD-ROM drive connected to the SCSI interface port (see page 4-42) • From a prepared PC connected to the parallel port (see page 4-46) SCSI interface port Parallel port F IGURE 4-31 SCSI interface and parallel ports on the back panel 4-40 . Use the System Software CD when: • You replace the Fiery X-3800CP HDD • You replace the motherboard • You upgrade to a more recent version of the system software The latest user software must be installed onto all computers that print to the Fiery X-3800CP.

4

Fiery X-3800CP system software

System software installation reminders
Keep in mind the following when installing system software: • Compatibility—The latest user software should be installed onto all computers that print to the Fiery X-3800CP. Using incompatible versions of the system and user software may result in system problems. • Job Log—Formatting the HDD to install system software deletes the list of jobs in the Job Log and any jobs in the queues. The network administrator can use Fiery Spooler to save a current list of jobs (not the actual jobs) from the Job Log. • Fonts—Formatting the HDD to install system software deletes all fonts installed on the Fiery X-3800CP HDD. Resident fonts are restored during system software installation. If any additional fonts were downloaded to the Fiery X-3800CP, the network administrator can reinstall the fonts using Fiery Downloader. To determine which additional fonts were downloaded to the Fiery X-3800CP, print the font list before you format the HDD and again after you complete the system software installation. Any fonts not listed after installation will need to be reinstalled. See the User Guide for more information. • Custom simulations––Custom simulations used with previous versions of the operating system will be deleted when you install system software. The custom simulations will need to be redone. • Language—Screens for installing system software are always displayed in English even if the Fiery X-3800CP is configured for another language.

4-41

4
TO
1.

Service Procedures

Installing system software using the SCSI interface port
To install system software using the SCSI port on the Fiery X-3800CP, you need: • An external CD-ROM drive that is: • Properly terminated • Set to use a SCSI ID number other than 0 (zero) or 7 • A SCSI II (50-pin) to SCSI I (50-pin) SCSI interface cable to connect the CD-ROM drive to the Fiery X-3800CP SCSI

PREPARE FOR INSTALLATION USING THE

INTERFACE PORT

Print the Configuration page from the Functions menu (if possible) to record the customer’s Setup Configuration.

Setup settings are reset to the default configuration when system software is installed.
2. Print the Font List from the Functions menu.

The Font List details what fonts are installed on the Fiery X-3800CP HDD. Along with the fonts that are provided on the System Software CD, the customer may have installed additional fonts that will be deleted when the HDD is formatted.
3. 4. 5. Verify that the CD-ROM drive and Fiery X-3800CP are powered off. Connect the SCSI I connector of the SCSI interface cable to the CD-ROM drive. Connect the SCSI II connector of the SCSI interface cable to the SCSI interface port on the back of the Fiery X-3800CP. Power on the CD-ROM drive, push the eject button, and insert the Fiery X-3800CP System Software CD. Make sure the CD-ROM drive is free of activity, power on the Fiery X-3800CP, and let it complete its Start-up diagnostics. As soon as you see the message, “For software update or setup, press any key,” press any button on the Control Panel. N OTE : If you do not press a button within three seconds, the Fiery X-3800CP continues the startup process. If this occurs, reboot the Fiery X-3800CP and try again.

6.

7.

4-42

4
8. 9.

Fiery X-3800CP system software

At the Start Up screen, press the line selection button that selects Format Disk.

Run Setup Start System Install Software Format Disk Start Up
Use the up and down button to scroll through these options

Select

Upgrade Flash Flash Info Start Up
At the Format Disk screen, select Internal Drive to select the HDD inside the Fiery X-3800CP. At the Format Int Disk screen, use the up and down button on the Control Panel to display Yes and then select OK to confirm the format of the internal HDD. At the Select Level screen, select Standard and then select OK.

10.

11.

Wait while status messages appear and the Start Up screen is displayed again.
N OTE : The format options Full and Full & Verify are normally not required, but if you

suspect a problem with the HDD, format the drive using the Full format method to correct any bad sectors on the disk. This format option can take 30 to 60 minutes to complete. If the problem persists, select the Full & Verify format method to diagnose the problem. The Full & Verify option can take 60 minutes or longer to complete. If an error message states that the format has failed, see Table 5-3 on page 5-14.

4-43

4-44 . Select From Drive to install system software using the SCSI interface port. Service Procedures INSTALL SYSTEM SOFTWARE USING THE SCSI INTERFACE PORT At the Start Up screen. “System requires reboot after installation”. 2. If an error occurs. 5. From Drive From Parallel Port Install Software Select Do not select From Parallel Port (see “Installing system software using the parallel port” on page 4-46 for directions on using the parallel port to install system software). 3. 4. see Table 5-3 on page 5-14.4 TO 1. Wait while the Fiery X-3800CP Control Panel displays status messages and then displays the message. Make sure the CD-ROM drive is free of activity before you install the software. power off the Fiery X-3800CP. If an error message states that the installation has failed. select Install Software. and try again. At the “Software Installation Completed” message select OK. When the Startup menu appears select Start System. check the CD-ROM drive connections. Run Setup Start System Install Software Format Disk Start Up Use the up and down button to scroll through these options Select Upgrade Flash Flash Info Start Up Make sure the CD-ROM drive is free of activity before you install the software. To confirm software installation. use the up and down button on the Control Panel to display Yes and then select OK. verify that you have the correct System Software CD inserted.

After the Fiery X-3800CP reaches the Idle screen and the CD-ROM drive is free of activity. 8. N OTE : Do not press any buttons on the Control Panel when the message appears: “For software update or setup. the system reboots and then presents screen text in the language you selected. The Fiery X-3800CP will reboot once the settings have been entered. then watch for the Language Setup screen. 7. 9. See the Administrator Guide for more information. Use the up and down button on the Control Panel to cycle through the languages available. display the name of the language you want displayed on the Control Panel and select OK. Wait as the Fiery X-3800CP reboots. Power off the Fiery X-3800CP and the CD-ROM drive and remove the SCSI cable from the back of the Fiery X-3800CP and the CD-ROM drive. Bypass settings not included on the Configuration page if it is more appropriate for the network administrator to set them. press any key. select OK. If you select a language different from the default. press the eject button and remove the System Software CD. Fiery X-3800CP system software At the message.” At the Language Setup screen. 4-45 . At the Setup screen.4 6. reenter the customer’s settings from the Configuration page that you printed earlier. “System requires reboot after installation”. 10.

If ECP is not supported.) • The parallel cable included in the Fiery X-3800CP shipping box The PC will need to be configured so the parallel port mode in the BIOS is set to ECP. you may discover that ECP is the default mode. 4-46 . or you may discover that ECP mode is not supported at all. follow the procedures for setting up the PC. but the installation will take much longer. you need: • A PC with Windows 95 or 98 that meets these minimum requirements: • CD-ROM drive (built-in or attached) • At least 200MB of disk space free • Support for ECP mode on the parallel port (Compatibility mode will work. you can use a different PC. or opt for a much slower installation using Compatibility Mode.4 Service Procedures Installing system software using the parallel port To install system software using the parallel port on the Fiery X-3800CP. When you access the PC BIOS. In addition to accessing the BIOS. setting up the PC also requires certain port and printer settings in Windows. Before you begin installing system software.

Click Spool Settings and select “Spool print jobs so program finishes printing faster.” and “Disable bi-directional support for this printer”. See Getting Started for directions on installing printer drivers. or a combination) may interrupt the starting of Windows and access the BIOS or give you directions for accessing the BIOS.” “Start printing after last page is spooled. then OK to activate the settings and exit from the Printer Properties screen. 2. the LPT1 port settings in the BIOS for ECP mode have not been configured. This driver supports IEEE 1284-C throughput over an ECP parallel port and allows you to configure all port and spool settings required for a successful installation. F1. Power on the PC and immediately press the key indicated on your monitor for entering the BIOS (or a likely key if it is not indicated). 6. and click Printers. save your changes and exit the BIOS. 7. Now prepare for the installation. Click the Details tab and make sure the box “Print to the following port:” reads exactly as follows: LPT 1: (ECP Printer Port). 4. Click Port Settings and ensure that “Spool MS-DOS print jobs” and “Check port state before printing” are checked. Then click Apply and click OK. The PC is properly configured. Click the icon for the printer and choose Properties from the File menu. Click Apply. In Windows. You may skip this step if a comparable printer driver is already installed on the PC. Using the PostScript printer driver included in the Windows 95or 98 subdirectory of the Fiery X-3800CP User Software CD ensures that this option is not grayed out. Install the PostScript printer driver for the Fiery X-3800CP from the User Software CD in the Windows 95 or 98 subdirectory. Access the PC BIOS and make sure that Parallel Port Mode is set to ECP. Once in the BIOS. 5. Compatibility mode will work but the installation will take much longer. 4-47 . Reboot the PC to reenter BIOS and set the Parallel Port Mode to ECP. you may have to scroll through several screens to reach the settings for the parallel port. “Start printing after last page is spooled” takes longer but assures no disruption from a parallel port timeout. Click OK.4 TO SET UP THE Fiery X-3800CP system software PC 1. click the Start button. Disabling Windows support for the bi-directional parallel port helps the system software installation to succeed. 8. If this box reads LPT 1: (Printer Port) instead of LPT 1: (ECP Printer Port). DEL. select Settings. Pressing a likely key repeatedly (ESC. 3. After setting the Parallel Port Mode to ECP.

Power off the Fiery X-3800CP and the PC. 2. Parallel port F IGURE 4-32 Parallel port 4-48 . Connect the parallel cable to the LPT1 port on the PC and to the parallel port on the back panel of the Fiery X-3800CP. Print the Font List from the Functions menu.4 TO 1. Setup settings are reset to the default configuration when the HDD is formatted. 3. Service Procedures PREPARE FOR INSTALLATION USING THE PARALLEL PORT Print the Configuration page from the Functions menu (if possible) to record the customer’s Setup configuration. The Font List details what fonts are resident on the Fiery X-3800CP HDD. 4. Along with the fonts that are provided on the System Software CD. the customer may have installed additional fonts that will be deleted when the system software is installed.

As soon as you see the message. The Full & Verify format can be used to diagnose any problems with the HDD. “For software update or setup. At the Start Up screen. At the Format Int Disk screen. and click MS-DOS Prompt to bring up an MS-DOS window. At the Select Level screen. If an error message states that the format has failed.4 5. use the up and down button on the Control Panel to display Yes and then select OK to confirm the format of the internal drive. In the Windows Start menu. 4-49 . 10. This should correct any bad sectors on the disk.” press any button on the Control Panel. press the line selection button that selects Format Disk. the Fiery X-3800CP continues the startup process. Fiery X-3800CP system software Power on the Fiery X-3800CP and let it complete its Start-up diagnostics. Status messages appear and then the Start Up screen is displayed again. If you do not press a button within three seconds. If you 9. format the drive using the Full format method. N OTE : The format options Full and Full & Verify are normally not required. see Table 5-3 on page 5-14. The Full format can take from 30 to 60 minutes. Run Setup Start System Install Software Format Disk Start Up Use the up and down button to scroll through these options Select Upgrade Flash Flash Info Start Up 7. press any key. If this occurs. 6. Power on the PC. reboot the Fiery X-3800CP and try again. select Internal Drive to select the Fiery X-3800CP HDD. select Programs. suspect a problem with the HDD. select Standard and then select OK. Do not use the option to “Shut Down and Restart Windows in DOS mode”. At the Format Disk screen. 8.

use the up and down button on the Control Panel to display Yes then select OK. In the CD-ROM drive FieryIns subdirectory. Service Procedures Insert the System Software CD into the CD-ROM drive. Run Setup Start System Install Software Format Disk Start Up Use the up and down button to scroll through these options Select Upgrade Flash Flash Info Start Up 2. copy filename lpt1 /b filename refers to the file on the system software CD that installs the system software and /b specifies the binary option (not ASCII). Wait while the Fiery X-3800CP Control Panel displays status messages and then displays the message. “Please copy installation software to the parallel port”. At the Start Up screen on the Fiery X-3800CP Control Panel. Do not press the enter (or return) key yet. At the Fiery X-3800CP Control Panel. change to the CD-ROM subdirectory called FieryIns and do a dir command to display the file name of the installation software. TO INSTALL SYSTEM SOFTWARE USING THE PARALLEL PORT 1.4 11. change to the CD-ROM drive directory. open the My Computer folder and read the drive letter associated with the CD-ROM icon. select From Parallel Port to install system software using the parallel port. To confirm software installation. At the MS-DOS prompt. Now you are ready to do the software installation procedure. 4-50 . Do not select From Drive (see “Installing system software using the SCSI interface port” on page 4-42). 4. At the MS-DOS prompt. 13. To find the correct letter for the CD-ROM drive. 12. select Install Software. N OTE : Make sure to spell the file name correctly. The file name including the extension is displayed at the end of the MS-DOS line of text providing information about the file. type the following command at the MS-DOS prompt but do not press the enter (or return) key yet: 3.

Use the up and down button on the Control Panel to cycle through the languages available. select OK and then wait as the Fiery X-3800CP reboots. At the Language Setup screen. N OTE : If you get a “Parallel port timeout” message. Fiery X-3800CP system software At the message. When the Startup menu appears select Start System. and unpacking the file.4 5. remove the System Software CD from the PC. do not disconnect it. 11. 4-51 . Power off the Fiery X-3800CP and the PC and remove the parallel port cable from the back of the Fiery X-3800CP and the PC 12. the system reboots and then presents screen text in the language you selected.” press the enter (or return) key on the PC. If you select a language different from the default. 7. 10. At the Setup screen. 8. clearing the port. Bypass settings not included on the Configuration page if it is more appropriate for the network administrator to set them. See the Administrator Guide for more information. Wait while the Fiery X-3800CP Control Panel displays status messages that the Fiery X-3800CP is receiving the file. “Please copy installation software to the parallel port. press any key” message appears. Do not press any buttons on the Control Panel when the “For software update or setup. 6. If the PC was connected to the Fiery X-3800CP before you installed system software. reenter the customer’s settings from the Configuration page that you printed earlier. press the enter key again to send the file to the Fiery X-3800CP. 9. At the “Software Installation Completed” message select OK. When “System requires reboot after installation” appears. When the Fiery X-3800CP reaches the Idle screen. display the name of the language you want displayed on the Control Panel and select OK.

.

You can ask the customer to check for loose cables on the back of the Fiery X-3800CP and loose connections at a power strip or outlet. 5-1 . N OTE : The information in this chapter will aid you in diagnosing problems that customers may experience. the most likely cause is a loose cable or board connection. see “Checking the Fiery X-3800CP as a stand-alone unit” on page 5-9. Some actions may suggest that you perform procedures not supported on the Fiery X-3800CP. The troubleshooting process The troubleshooting process is designed to eliminate the most obvious causes of failure before progressing to more complex solutions. and “Checking the entire Fiery X-3800CP system” on page 5-23. connectors. “Where problems occur” on page 5-3 gives an overview of the Fiery X-3800CP system and indicates areas most likely to require troubleshooting. • Problems with initial installation If the Fiery X-3800CP fails to complete its initial startup and doesn’t reach the Idle (ready to print) screen. • Check for obvious causes of problems “Preliminary on-site checkout” on page 5-6 takes you through the initial checkout you should make when you arrive at the customer site. and boards. You should check the Fiery X-3800CP internally and externally for the most common problems such as loose cables. and “Checking internal connections” on page 4-9 for descriptions of Fiery X-3800CP parts and connections. • Try a phone check before you go to the customer site “Before you go to the customer site” on page 5-4 suggests areas you should check out before making a service call to the customer site. If a loose part or cable is not the cause of the problem. See “Accessing internal components” on page 4-3 for instructions on opening the Fiery X-3800CP. With a phone call you can find out if the problem is a simple operating failure or a failure caused by a network or configuration change.5 Chapter 5: Troubleshooting Procedures The troubleshooting process This chapter identifies the source of common problems that may occur with the Fiery X-3800CP and suggests ways of correcting them.

test the Fiery X-3800CP as a stand-alone unit. With the Fiery X-3800CP disconnected from the printer and the network.5 Troubleshooting Procedures • Check the Fiery X-3800CP as a stand-alone unit “Checking the Fiery X-3800CP as a stand-alone unit” on page 5-9 describes the checks you should perform on the Fiery X-3800CP if the initial checks fail to identify the cause of a problem. 5-2 . • Check the entire Fiery X-3800CP system “Checking the printer interface” on page 5-23 explains how to print the Test Page from the Fiery X-3800CP. “Checking network connections” on page 5-25 includes guidelines for checking the network connections between the Fiery X-3800CP and the computers or workstation to which it is connected. and also provides information on several printing problems. This section describes possible startup errors and explains how to run and interpret Fiery X-3800CP diagnostics.

5-3 . and it is generally part of a configuration such as the one shown below and in Figure 5-2 on page 5-4.5 Where problems occur Where problems occur The Fiery X-3800CP is a server for one wide-format printer. You should refer problems in these areas to the appropriate service department and network administrator. for printers. or for extensive networks. Problems may occur in one of three areas: • Inside the Fiery X-3800CP • In the interface between the Fiery X-3800CP and the printer • In the interface between the Fiery X-3800CP and the network or PC to which it is connected Networked computers • • Printer • Fiery X-3800CP PC F IGURE 5-1 Troubleshooting the system This chapter does not attempt to provide troubleshooting information for attached PCs or Mac OS computers.

2. Does the printer work when it is not connected to the Fiery X-3800CP? If the printer works but the user cannot print the Fiery X-3800CP Test Page. the customer can check the printer interface cable connection between the Fiery X-3800CP and the printer.5 External devices Networked computers PC External SCSI device HDD Troubleshooting Procedures Fiery X-3800CP Motherboard Network interface Parallel interface SCSI interface RTC/ PCI-ISA DX RIPChip Printer Flash Memory & Interpreter CPU Super I/O controller UIB interface +5/±12VDC Power supply Print Printer Battery User interface board PCI Bus AC power 100-240 V AC F IGURE 5-2 Functional diagram of typical Fiery X-3800CP configuration Before you go to the customer site Before you make a service call to a customer site. have the customer check the Control Panel on the Fiery X-3800CP for an error message. If the Fiery X-3800CP Control Panel reports an error. Is the failure caused by a simple operating problem? • Is there a printing problem? • Does the Fiery X-3800CP Test Page fail to print? • Does the Fiery X-3800CP fail to respond to a print command? • Does printing seem to take a long time? • Is print quality poor? • Does the Fiery X-3800CP fail to appear in the list of printers? 5-4 . talk to the customer on the phone and check out the following items: 1.

5
3. 4.

Before you go to the customer site

• Has the customer noted any error messages on the Fiery X-3800CP or the printer screen? If the answer to any of these questions is yes, refer the customer to the User Guide. If the customer has followed the corrective actions in the User Guide and has failed to solve the problem, be prepared to make a service call. Keep a log of the failures and messages the customer has observed.
Has the customer made any network changes?

If so, request that the customer’s network administrator verify the Fiery X-3800CP network requirements. See “Checking network connections” on page 5-25.
Has the customer added or removed any equipment that might impact the operation of the Fiery X-3800CP?

If so, obtain a list of the modifications. This should direct you toward possible problem areas. For example, if the HDD has been replaced, system software may need to be reinstalled.
5. Is the user having printing problems with a particular image file?

If there are problems with files from particular applications, the user may be more successful using different print settings. See the User Guide for more information. If your preliminary phone call fails to clear up the problem, proceed to the second phase, the preliminary on-site checkout.

5-5

5

Troubleshooting Procedures

Preliminary on-site checkout
Perform a preliminary on-site checkout to eliminate obvious problems such as loose or missing cables and connectors, or loosely seated printed circuit boards.

Checking interface cables
Before you open the Fiery X-3800CP to check internal components: • Verify that the printer interface cable is plugged into the printer interface port and connected to the printer (see “Connecting to the printer” on page 3-3). • If a PC is connected, check that the parallel cable is connected to the PC and the Fiery X-3800CP parallel port (see “Connecting a PC to the parallel port” on page 3-8). • Check that the network cable is connected to the proper port on the back panel (see “Connecting to the network” on page 3-5). • Make sure the power cable is plugged into the wall supply and that the Fiery X-3800CP is powered on (see “Preliminary checkout” on page 3-1).

SCSI interface port

Not used

Parallel port

Printer interface port

AUI port for thinnet or thicknet Power switch RJ-45 port for 10/100BaseT twisted pair Power connector (not used)

F IGURE 5-3

Back panel of the Fiery X-3800CP

5-6

5

Preliminary on-site checkout

Checking internal components
To check the internal components you must open the Fiery X-3800CP. For an overview of internal components, see Figure 5-4 on page 5-8. Check the following components: • Circuit boards (UIB, video interface board assembly, and motherboard) • Fans (exhaust fan and CPU fan) • Power switch and power supply • Hard disk drive Before you open the Fiery X-3800CP, be aware of the safety precautions you should take when handling the Fiery X-3800CP, and use ESD precautions when handling printed circuit boards and electronic components. To review the safety precautions, see “Precautions” on page xiii. Use the guidelines in Chapter 4 when disassembling, checking, and reassembling the Fiery X-3800CP. TO

CHECK INTERNAL COMPONENTS

1.

Power off and open the Fiery X-3800CP (see “Accessing internal components” on page 4-3). Before you touch any components inside the Fiery X-3800CP chassis, attach an ESD grounding strap to your wrist. Discharge any static electricity on your body by touching the metal back panel of the Fiery X-3800CP. Inspect the inside of the chassis.

2.

3.

• Check the connections between an option board (if present) and the motherboard. If a board is loose, reseat it securely in its connector. • Look for cables that are obviously loose. Reseat each cable firmly. See Figure 4-8 on page 4-10 for an overview of the cables in the Fiery X-3800CP. Make sure that the power supply cable, AC power cable and ground cables are properly connected to the power supply. • Make sure each connector is properly aligned with its mating connector. If any pins are offset from each other, the component affected will not function properly. • Check DIMMs to make sure they are properly seated in their slots.
4. Reassemble the Fiery X-3800CP and verify functionality (see “Restoring functionality after service” on page 4-12).

5-7

Power supply 16. UIB cable 19. UIB (user interface board) 20. Fan and power switch assembly 12. Front panel F IGURE 5-4 Exploded view of Fiery X-3800CP components 5-8 . Hard disk drive (HDD) 4. Bottom EMI shield 11.5 1 Troubleshooting Procedures 4 3 2 12 11 8 15 14 13 9 16 7 6 17 19 5 10 18 20 Key 1. AC power cable 14. Ground cable 15. Motherboard 7. Power supply cable 17. Center frame 8. Top EMI shield 9. Chassis cover 2. UIB enclosure 18. HDD carrier 3. Main EMI shield 10. HDD cable 5. Fan cables 13. DIMM 6.

3. the red activity light will remain on and the Test Failed screen appears. the system goes through a series of diagnostic tests that check the motherboard. While the diagnostic tests are running. Errors during Start-up diagnostics When you power on the Fiery X-3800CP or reboot. If an error occurs during Start-up diagnostics. Power on the Fiery X-3800CP and allow the startup diagnostics to run. Make sure the power cable to the Fiery X-3800CP is still in place. the name of the test and a progress bar are displayed on the Control Panel. Power off the Fiery X-3800CP and disconnect the following cables from the Fiery X-3800CP: • Printer interface cable • Network cable • Parallel cable (if a PC is connected to the parallel port) 2.5 TO ISOLATE THE Checking the Fiery X-3800CP as a stand-alone unit Checking the Fiery X-3800CP as a stand-alone unit To test the Fiery X-3800CP as a stand-alone unit: • Disconnect the Fiery X-3800CP from the printer and from the network • Check for possible startup problems • Check Setup • Run diagnostics F IERY X-3800CP 1. After the diagnostics have finished. Select the line selection button to the right of Details in the Test Failed screen for more information about the test that failed. the red activity light on the Fiery X-3800CP Control Panel will flash. 5-9 .

401 1001 300 301 EEPROM and I2C bus Ethernet controller chip IDE controller chip DIMMs on the motherboard • Replace the motherboard (see “Motherboard” on page 4-17). • Replace the motherboard (see “Motherboard” on page 4-17). you may need to replace the motherboard (see “Motherboard” on page 4-17). power off the Fiery X-3800CP and inspect the inside of the chassis for an obviously loose part or cable. For all service. insert the DIMM into another socket. 3001 1811. If the problems you experience are intermittent. • If the problem persists. • Upgrade the boot ROM (please contact your authorized service/support center for information). When you are done. 730 Area reporting the error Realtime clock chip Suggested action • Replace the battery on the motherboard (see “Motherboard battery” on page 4-23). • When you locate the faulty DIMM. the corresponding error numbers for a failed test. 1813. SCSI Chip SERIAL CHIP BOOTROM 630 3000. refer to “Accessing internal components” on page 4-3. 5-10 . Possible errors during Start-up diagnostics Error Number 700 710 720. the RTC diagnostic tests will Test name RTC Self Test RTC R/W Reg RTC Start fail the first time. “Service Procedures” which are not supported on the Fiery X-3800CP. • Replace the motherboard (see “Motherboard” on page 4-17). N OTE : If you just replaced the battery. replace it. 1819 SCSI controller chip PCI bus and I/O controllers boot ROM • Replace the motherboard (see “Motherboard” on page 4-17). • If problem persists after boot ROM upgrade. • Replace the motherboard (see “Motherboard” on page 4-17).5 T ABLE 5-1 Troubleshooting Procedures When you encounter any of these conditions. refer to “Restoring functionality after service” on page 4-12. Table 5-1 lists the diagnostic tests that are run at startup. I2C EEPROM ENET SLV REG IDE Chip MEM DIMM INFO MEM ADDRESS 1100 400. • Check the diagnostic report to determine the faulty DIMM (see “Viewing the diagnostic report” on page 5-22). If the DIMM fails in the second location. N OTE : Some actions may suggest that you perform procedures described in Chapter 4. and the suggested corrective action for the failing test. you can also run Fiery X-3800CP diagnostics manually (see “Fiery X-3800CP diagnostic sets” on page 5-17). the area of the Fiery X-3800CP being tested. Repeat the test. Then check the other components as suggested below. If the problem persists. 1814. replace the motherboard. release and reseat the DIMM in its socket (see “DIMMs” on page 4-21).

replace the power supply (see “Power supply” on page 4-30). and power supply. you may encounter error conditions that are not reported during the Start-up diagnostics. power off and open the Fiery X-3800CP as described in “Checking internal connections” on page 4-9. Then check other components as suggested below.5 T ABLE 5-2 Symptom Checking the Fiery X-3800CP as a stand-alone unit General Fiery X-3800CP system error conditions When you startup the Fiery X-3800CP or when you install system software. 5-11 . Nothing happens when you power Power cables are not properly on the Fiery X-3800CP. HDD. refer to “Accessing internal components” on page 4-3. • Make sure that the power cable is properly connected to the back panel of the Fiery X-3800CP and is plugged into a wall socket. General Fiery X-3800CP system error conditions Probable cause Suggested action • Make sure that the Fiery X-3800CP is powered on. When you are done. (see “Preliminary checkout” on page 3-1). Table 5-2 lists some of these error conditions and suggests corrective action. refer to “Restoring functionality after service” on page 4-12. • Check internal power supply cable connections to the motherboard. • Check AC power cable and ground cable connections to the power supply and power switch (see “Internal cable connections” on page 4-10). • If the above does not correct the problem. For service. When you first encounter any of these error conditions. Verify that the power cable is not plugged into a switchable wall socket that has been powered off. Inspect the Fiery X-3800CP chassis for obviously loose cables and boards. connected or power supply has failed.

• If the problem still persists. 5-12 . The UIB is faulty or UIB cable is disconnected. • Make sure that all other cables are properly connected to the motherboard. the hard disk drive. • If the problem still persists. • If the problem persists. The Fiery X-3800CP hangs at the System software is not installed on EFI logo when powered on. make sure the rest of the network is live. replace it. Faulty power supply cable connections. If the DIMM fails in the second location. • If the problem persists. replace the UIB. • If the Fiery X-3800CP is connected to the network. • Check AC power cable connections to the power supply (see “Internal cable connections” on page 4-10). Faulty DIMM connection. replace the UIB cable. If the problem persists. The Fiery X-3800CP powers on. but nothing appears on the Control Panel or the backlighting on the Control Panel is discolored. A minimum of 64MB must be installed for the Fiery X-3800CP to run properly (see “DIMMs” on page 4-21). • Check the power supply cable connection to the motherboard (see “Motherboard” on page 4-17). • Power off the Fiery X-3800CP and remove the transceiver or connect the Fiery X-3800CP to the network. insert the DIMM into another socket. replace the motherboard. try replacing the motherboard battery (see “Motherboard battery” on page 4-23). Transceiver is installed on the AUI port and the network is not connected to it or the network is not live. • Make sure that the DIMMs are inserted correctly into the sockets. the drive has a SCSI ID setting of 0 (zero) or 7. • Check power supply cable connections to the motherboard and power supply.5 T ABLE 5-2 Symptom Troubleshooting Procedures General Fiery X-3800CP system error conditions (continued) Probable cause Suggested action • Check the UIB cable connection to the UIB and motherboard (see “User interface board” on page 4-14). Faulty motherboard. • If the problem persists. If a CD-ROM drive is connected to the SCSI interface port. replace the power supply (see “Power supply” on page 4-30). • Set the SCSI ID to something other than 0 (zero) or 7. • Install system software (see “Fiery X-3800CP system software” on page 4-40).

Exhaust fan is not properly connected. Faulty chip on the motherboard. System software is not installed on the hard disk drive. • Make sure the printer interface cable is connected to the Fiery X-3800CP printer interface port and the printer. • If problem persists.. 5-13 . • Make sure that the power supply cable is properly connected to the HDD. • If the problem persists.5 T ABLE 5-2 Symptom The Control Panel buttons don’t work. The Fiery X-3800CP hangs at the The HDD was not formatted before system software was Loading system.. Problem with the connection between the Fiery X-3800CP and the printer. screen. or the installed. UIB cable connection is faulty or the UIB is bad. Exhaust fan is working but no air Exhaust fan is installed backwards. • Check the HDD cable connection to the motherboard and the HDD. • Check to make sure that the buttons are installed correctly and are making contact with the pads on the UIB (see “User interface board” on page 4-14). replace the HDD. • If the problem still persists. • Power on the printer. • Power on the printer and let it warm up. Loading settings. replace the UIB. is blown out the back panel of the Fiery X-3800CP. then the Fiery X-3800CP. • Install system software (see “Fiery X-3800CP system software” on page 4-40). making sure to format the HDD first (see “Fiery X-3800CP system software” on page 4-40). try a different printer interface cable. • If the problem persists.. • Check the UIB cable connection to the UIB and motherboard (see “User interface board” on page 4-14). No exhaust fan sound.. try formatting the HDD and installing system software. • Print a Test Page. • Power off the Fiery X-3800CP and the printer. • Remove the exhaust fan and make sure to install it in the proper orientation (see “Fans” on page 4-24). • Print the Test Page. Faulty HDD. Checking the Fiery X-3800CP as a stand-alone unit General Fiery X-3800CP system error conditions (continued) Probable cause Suggested action • Reinstall system software. • Check exhaust fan cable connection to the motherboard (see “Fans” on page 4-24). • Replace the motherboard (see “Motherboard” on page 4-17). Buttons are stuck or they are not making contact with the UIB. • If the problem persists. • Make sure that the UIB is installed correctly and that the UIB enclosure is in place. A “Check power and cable” message appears in the Control Panel Printer is not turned on when trying to print. but the Fiery X-3800CP starts up properly. replace the exhaust fan.

Corrupt file size File transfer was interrupted. • Reboot the Fiery X-3800CP. • Repeat system software installation (see “Fiery X-3800CP system software” on page 4-40). check the PC parallel port setup (see “To prepare for installation using the parallel port” on page 4-48). • If the problem persists. • If you are using a PC to install software. • At the select level screen when formatting the HDD. 5-14 .cause unknown. • Reboot the Fiery X-3800CP. Table 5-3 lists some of these error messages and suggests possible causes and suggested actions. check Fiery X-3800CP configuration and connection to attached CD-ROM drive or PC (see “Checking the entire Fiery X-3800CP system” on page 5-23). To continue with system software installation. • If the problem persists. • Repeat system software installation (see “Fiery X-3800CP system software” on page 4-40). Bad file type Creating task failed Unexpected error . • If the problem persists. • If the problem persists. Functionality error Unexpected error . reenter the file name making sure to type it correctly (see “Fiery X-3800CP system software” on page 4-40). Bad System Software CD or installing system software from an incorrect System Software CD. error messages may appear on the display screen. you may need to replace the HDD. select Full & Verify to zero every sector and read the value back. • Repeat system software installation (see “Fiery X-3800CP system software” on page 4-40). • If the problem still persists. This option may take an hour or more. use a different CD-ROM drive or PC to install system software. Suggested action • Make sure the correct System Software CD is inserted. use a different System Software CD to install system software.cause unknown. select Full in order to zero every sector on the HDD. Format failed HDD is faulty or the HDD format failed. Error messages during system software installation Probable causes Wrong or unexpected file name entered or file name misspelled. • Check cable connection to the Fiery X-3800CP and attached device (CD-ROM drive or PC). • Reboot the Fiery X-3800CP. check the configuration of Fiery X-3800CP and attached device (see “Checking the entire Fiery X-3800CP system” on page 5-23).5 T ABLE 5-3 Error Message Troubleshooting Procedures System software installation error messages During system software installation. • Verify the file name. • If the problem persists.

• Make sure the CD-ROM drive is powered on and properly connected to the Fiery X-3800CP SCSI interface port with an appropriate SCSI cable. • Repeat system software installation (see “Fiery X-3800CP system software” on page 4-40). This clears jobs stored on the Fiery X-3800CP. If this does not solve the problem. you may need to replace the HDD. • If the problem persists. or CD-ROM drive.5 T ABLE 5-3 Error Message Checking the Fiery X-3800CP as a stand-alone unit Error messages during system software installation (continued) Probable causes System Software CD is not inserted or the wrong CD is inserted. 5-15 . • Reboot the Fiery X-3800CP. • Repeat system software installation (see “Fiery X-3800CP system software” on page 4-40). • Make sure the SCSI ID of the CD-ROM drive is not set to 0 (zero) or 7. HDD. The CD-ROM drive SCSI ID is set to 0 (zero) or 7. • Check internal HDD connections to the motherboard and the power supply (see “Hard disk drive” on page 4-35). Not enough disk space Unnecessary files on HDD. • If the problem persists. • Format the HDD to remove all data. • If the problem persists. • Repeat system software installation (see “Fiery X-3800CP system software” on page 4-40). Faulty System Software CD. try installing software using a different System Software CD and/or a different CD-ROM drive. Installation file not found Memory allocation failed Memory hardware failure. • Repeat system software installation (see “Fiery X-3800CP system software” on page 4-40). • Repeat system software installation (see “Fiery X-3800CP system software” on page 4-40). • Check CD-ROM drive connection to the Fiery X-3800CP SCSI interface port. run Memory diagnostics (see “Custom diagnostics” on page 5-19). Suggested action • Insert the correct System Software CD. you may need to replace the HDD. CD-ROM drive is not powered on or is not connected properly. • Clear the Fiery X-3800CP by selecting the Clear Server option from the Setup menu (see the User Guide). • Repeat system software installation (see “Fiery X-3800CP system software” on page 4-40).

the “copy” command was entered too late or the file spooled too late. Check cable connection between the Fiery X-3800CP and CD-ROM drive or PC. This clears all print jobs in the Fiery X-3800CP. • Open the Fiery X-3800CP and look for any loose cables or boards. you may need to replace the HDD. • If the problem persists. Using a PC running Windows NT to install system software. Faulty internal cable connections. use a different CD-ROM drive or PC to install system software.5 T ABLE 5-3 Error Message Troubleshooting Procedures Error messages during system software installation (continued) Probable causes When installing system software using the parallel port. 5-16 . Parallel port timeout Unpacking failed Bad System Software CD or faulty connection between CD-ROM drive and Fiery X-3800CP. • Repeat the installation procedure. • If you are using a PC to install software. Wrong file size System software file transfer was interrupted. • If the problem persists. use a different PC or CD-ROM drive to install software. HDD is full or faulty. Make sure to type the correct command on the MS-DOS command line and press the enter key as soon as the Control Panel asks that you copy the file (see “Installing system software using the parallel port” on page 4-46). (see“Checking internal connections” on page 4-9). • Repeat installation procedure using a PC running Windows 95 or 98 (see “Installing system software using the parallel port” on page 4-46). • Repeat system software installation (see “Fiery X-3800CP system software” on page 4-40). • If the problem persists. • Repeat system software installation (see “Fiery X-3800CP system software” on page 4-40). Suggested action • Make sure spool setting for PC parallel port is set to print after last page is spooled (see “To prepare for installation using the parallel port” on page 4-48). check the configuration of Fiery X-3800CP and attached device (see “Fiery X-3800CP system software” on page 4-40). • Check cable connection to the Fiery X-3800CP and CD-ROM drive or PC. check the PC parallel port setup (see “To prepare for installation using the parallel port” on page 4-48). • Clear the Fiery X-3800CP print queues and job log by selecting the Clear Server option from the Setup menu (see User Guide). check the parallel cable connection (see “Checking the entire Fiery X-3800CP system” on page 5-23). • Verify that the correct System Software CD is inserted in the CD-ROM drive. • If the problem persists. • Repeat system software installation (see “Fiery X-3800CP system software” on page 4-40). • If the problem persists. • Format the HDD to remove all data.

Fiery X-3800CP diagnostic sets are divided into four groups: Custom. Functional. The Custom and Start-up diagnostic groups are described in more detail below. information describing the displayed option is available. and Start-up. Press the line selection button next to the “?” symbol to view the information. 2. F IERY X-3800CP 1. Release the up button as soon as you see the Diagnostic Sets display window. 5-17 . Burn-in. DIAGNOSTIC SETS Custom Functional Burn-in ? See “Custom diagnostics” on page 5-19 Factory use only Factory use only Use the up and down button to scroll through these options Start-Up See “Start-up diagnostics” on page 5-21 N OTE : Some menu options have the “?” symbol in the upper right corner of the Control Panel.5 TO RUN Checking the Fiery X-3800CP as a stand-alone unit Fiery X-3800CP diagnostic sets Fiery X-3800CP diagnostic sets are available to manually test components on the Fiery X-3800CP motherboard. 4. DIAGNOSTICS MANUALLY If the Fiery X-3800CP is on. Note that Start-up diagnostic tests are the same tests that are run automatically when the Fiery X-3800CP is turned on. Whenever you see the “?” symbol. power it off. N OTE : Functional and Burn-in diagnostic tests are for factory use only. Press and hold the up button on the Control Panel. Power on the Fiery X-3800CP. 3.

F IGURE 5-5 Fiery X-3800CP diagnostic overview 5-18 .5 Press and hold the up button and then power on the Fiery X-3800CP. Info. ? TESTS FAILED Summary. Troubleshooting Procedures DIAGNOSTIC SETS Custom Functional Burn-in Custom Functional Burn-in Start-Up ? See page 5-19 DIAGNOSTIC TESTS ? RTC RUN UNTIL Done Time. Details. one of the diagnostic reports below displays. ? Note: The Diagnostic Mix screen displays only if you select two or more Custom tests... DIAGNOSTIC MIX ? Equal times RTC Self Test100% RTC R/W Reg 100% After tests run.. Info. ? TESTS HALTED Summary.. Press the menu button to Halt Custom tests. This menu displays when one or more tests fail.. startup.. Details.. Factory use only.. Debug. Info. Failure Done Time. Info. Details... Details....... Config.... Failure Interrupted DURATION 00:05:00 OK ? RTC Self Test RTC R/W Reg Factory use only.... Tests begin running (see page 5-21). Info.... TESTS PASSED Summary... Debug........ Config. Details. Debug... ? Press the menu button to resume Fiery X-3800CP.... Details... This menu displays when all Custom tests pass..... Info. Config..

A filled-in box next to the test name indicates that the test has been selected. “Summary of Custom diagnostic tests. When you select this option the test starts running immediately Test runs for a specified amount of time.. Failure Interrupted 5-19 . press the line selection button next to Custom (see “Fiery X-3800CP diagnostic sets” on page 5-17). These tests may fail or hang if performed in the field. N OTE : Custom diagnostic tests not listed in Table 5-4 on page 5-20 are intended for factory use and should not be run. minutes. When you select Custom from the list of Diagnostic Sets. the areas of the Fiery X-3800CP that are tested by the diagnostic tests. At the next screen. Press the menu button when you are finished selecting the tests you want to run. Select the tests that you want to run. DIAGNOSTICS At the Diagnostic Sets screen. 4. The length of time is set on the next screen in the Duration menu and is entered in the form HH:MM:SS (hours.5 TO RUN Checking the Fiery X-3800CP as a stand-alone unit Custom diagnostics Custom diagnostics allow you to run individual tests in order to identify and isolate problems with the Fiery X-3800CP. and suggests possible actions to take if the diagnostics fail. The selected test runs until you press the menu button on the Control Panel. Table 5-4. a scrolling list of tests appears on the Control Panel. The selected test repeats until a failure is detected. To select a particular test. Use the up and down button to change the time and the line selection button to advance to the next field. 3. The following list of options is displayed: Done Time. If you decide you don’t want to run a test that is already selected. Use the up and down button to scroll through the list.” on page 5-20 lists the Custom diagnostic tests that can be run at the customer site. RUN UNTIL. select OK. and seconds). After you set the time.. press the line selection button next to the test you want to run. 2. press the corresponding line selection button again. a hollow box means that the test is not selected. The selected test runs through once. select how long you want to run the tests. C USTOM 1.

Use the line selection buttons next to each test to change the percentage of repetition for each test (percentages are available in increments of ten). 7. Troubleshooting Procedures At the DIAGNOSTIC MIX screen (only appears if you selected more than one test and you selected Time. press the line selection button next to “Yes. and HDD Suggested action • Check Fiery X-3800CP internal connections (see “Checking internal connections” on page 4-9).. See Table 5-4 for suggested actions. you may need to replace the HDD and/or the motherboard. use the up and down button. If you have selected an incorrect test. press the menu button. • If the problem persists. or Interrupted for the RUN UNTIL option). IDE HDD Memory MEM GND BOUNCE DIMMs on motherboard • Check the diagnostic report to determine the faulty DIMM (see “Viewing the diagnostic report” on page 5-22). HDD cable.” The Fiery X-3800CP will proceed with startup.. wait until the test has completed or press the menu button to halt the test. • Replace the HDD cable if it looks damaged (see “Hard disk drive” on page 4-35). To scroll through the list. When asked if you want to exit the custom tests. Once the “Tests Passed” message appears on the Control Panel to indicate that all tests passed. T ABLE 5-4 Group IDE Summary of Custom diagnostic tests Test name Area tested IDE Controller chip on motherboard.. If any of the tests fail. Power off the Fiery X-3800CP. then perform the recommended service for the failed test or replace the failed component. select the percentage of repetition for each test and then press the menu button. 5-20 .5 5. Failure. 6. If you select the Equal Times option the tests begin running immediately. • If the problem persists. N OTE : Do not power off the Fiery X-3800CP while tests are running unless it appears that the system is not responding. check the Details option on the diagnostic report for more information about the failing test (see “Viewing the diagnostic report” on page 5-22). N OTE : Custom diagnostic tests not listed are for factory use and should not be run at the customer site. • Check DIMMs to make sure they are seated properly. replace the faulty DIMM indicated in the diagnostic report.

2. 5-21 . and perform the recommended service for the failed test or replace the failed component. 3. If any of the tests fail. check the Details option in the diagnostic report menu for more information about the failing test (see “Viewing the diagnostic report” on page 5-22).5 TO RUN Checking the Fiery X-3800CP as a stand-alone unit Start-up diagnostics Start-up diagnostics include the set of Fiery X-3800CP tests listed in Table 5-1 on page 5-10. 4. The Start-up diagnostics focus on testing components on the Fiery X-3800CP motherboard. DIAGNOSTICS At the Diagnostic Sets screen use the down button to scroll through the menu. After restarting the Fiery X-3800CP. if the Start-up diagnostics all pass the Fiery X-3800CP will automatically continue with the standard startup process (see “Errors during Start-up diagnostics” on page 5-9 for a list of tests). S TART . Power off the Fiery X-3800CP. Press the line selection button next to Start-up (see “Fiery X-3800CP diagnostic sets” on page 5-17). The tests begin running immediately.UP 1. These tests are the same tests that are run automatically when you turn on the Fiery X-3800CP or reboot the system.

Pressing the line selection button next to this option displays the message “All tests that ran passed” on the Control Panel if no errors are detected. Start-up diagnostic test results are available in the diagnostic report menu only when a test fails. how many times the test passed and how many times the test failed. system clock speed. are the name of the test. Information displayed in the Info screen Description Details Info T ABLE 5-5 Information displayed HARDWARE DIMM ETHERNET ADDRESS FLAGS Provides CPU speed. or are halted. Gives the location and size of each DIMM installed on the motherboard. and amount of memory installed on the motherboard. which provides information about the Fiery X-3800CP diagnostics and hardware. Pressing the line selection button next to this option displays the Diagnostic Info screen. The diagnostic report menu includes the following options: N OTE : Use the up and down button on the Control Panel to scroll through the screens and the menu button to exit any of the screens.5 Troubleshooting Procedures Viewing the diagnostic report Results of the Fiery X-3800CP Custom diagnostics display in the diagnostic report menu whether tests pass. 5-22 . If an error is detected. and a description of the failing test. Also included in this report. Factory use only. fail. The information included in the Diagnostic Info screen is shown below in Table 5-5. this option displays the diagnostic test that failed. Gives the Fiery X-3800CP Ethernet MAC address. and the total time it took for all the tests to run. Summary Pressing the line selection button next to this option displays the name of each diagnostic test. the error number. the length of time each test ran.

5-23 . 3. You should make sure the Fiery X-3800CP is working properly with the printerbefore you connect it to the network. See “Connecting to the printer” on page 3-3. Printing the Test Page Once you have connected the Fiery X-3800CP to the printer. If the Test Page does not print at all or has a low-quality image. Checking the printer interface After the Fiery X-3800CP starts up successfully as a stand-alone unit.5 Checking the entire Fiery X-3800CP system Checking the entire Fiery X-3800CP system This phase of troubleshooting deals with problems with the entire system once the Fiery X-3800CP functions as a stand-alone unit. the motherboard or printer interface cable may be faulty or the printer may not be functioning properly. 2. Power on the Fiery X-3800CP. make sure that the printer is not in use. In these cases. print the Test Page to make sure that the interface between the printer and the Fiery X-3800CP is working properly. Before proceeding. TO T EST P AGE Power on the printer and allow it to warm up. power off the Fiery X-3800CP and connect the printer interface cable. Messages will appear on the Control Panel as the Fiery X-3800CP runs through its Startup diagnostics. PRINT THE 1. you should first check Fiery X-3800CP connections and then run the appropriate Custom diagnostics (see Table 5-4 on page 5-20).

press the menu button once to display the Functions menu. The Test Page confirms that the Fiery X-3800CP print engine is functional and that the connection between the Fiery X-3800CP and the printer is good. Troubleshooting Procedures At the Idle screen. 5-24 . Examine the quality of the Test Page from the printer. 6. Print Pages Reboot Server Functions Select Press the line selection button to the right of Print Pages. Print Pages Reboot Server Functions Select The Fiery X-3800CP sends the Test Page to the printer and displays the RIP and Print status screens so you can monitor the job. 5.5 4. then select Test Page from the submenu.

• Network connection problems that result in the Fiery X-3800CP not appearing in printer list on the customer’s networked computers. Problems may also occur when printing from a specific application or printing a particular file. and do not necessarily indicate a Fiery X-3800CP malfunction. printing problems may arise if the network hardware or software is not set up properly or doesn’t match network settings on the Fiery X-3800CP. • Application-specific printing errors caused by missing or incorrectly placed printer description files. Most of these problems show up as printing problems. • Printing problems caused by inappropriate Setup options. The network administrator deals with: • Print device error conditions. 5-25 .5 Checking the entire Fiery X-3800CP system Checking network connections After the Fiery X-3800CP is connected to networked computers. The customer’s network administrator can eliminate many printing problems without requiring you to make a service call. • Conflicting network settings in Setup and on the customer’s attached PC.

Subnet mask. However. Intermittent print quality problems are difficult to trace. . • Activated the network and used it to communicate with other printers. but cannot print a job from a workstation on the network. N OTE : EPS file generation is not completely standardized among applications. and network drivers. When you make a service call. • Confirmed that the applicable network settings in Setup (such as AppleTalk zone. you may have to make a service call. check the back panel of the Fiery X-3800CP to make sure that the appropriate network connections are in place. Before you try to troubleshoot print quality problems make sure that the printeritself does not need servicing or adjusting. connectors. IP address. network adapter boards. Some users may encounter problems while printing certain EPS files. • Checked the corrective actions listed in the User Guide. and Gateway address) match the settings used in the network.Printing to the Fiery X-3800CP If the user can print a Fiery X-3800CP Test Page. terminators. first make sure the network administrator has done the following: • Checked all components of the network including cables.

and IPX protocols simultaneously • AUI port for thinnet (10Base2) or thicknet (10Base5) network connection • RJ-45 port for twisted pair (10/100BaseT) network connection User software A complete description of Fiery X-3800CP user software is provided in the User Guide. Safety and emissions compliance The Fiery X-3800CP has been certified to meet or surpass the following government standards: Information to be provided. current versions of the user software should be maintained on every network computer that might print to the Fiery X-3800CP. TCP/IP.A Appendix A: Specifications Hardware features This chapter provides an overview of Fiery X-3800CP features. Hardware features The Fiery X-3800CP has the following hardware features: • MIPS R5000 RISC 200 MHz CPU • 64MB (minimum) memory • 4GB hard disk drive Networking and connectivity The Fiery X-3800CP has the following networking features: • Supports AppleTalk. A-1 . For optimal Fiery X-3800CP performance.

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4-14 replacing 4-39 up and down 2-8. 4-40 battery 4-23 BNC connector (on transceiver) 3-6 boards motherboard 4-10. 4-10. 4-27 HDD 4-2. 3-11. 3-6. 4-27.Index Numerics 10/100BaseT 2-4. 4-10. 4-10. 4-32 activity light 2-8. 3-11. 3-11. 4-46. 4-14 menu 2-8. A-1 B back panel 2-8. 4-14. 4-31 SCSI interface 4-42 UIB 4-2. 4-10. 3-11. 3-6. 4-14 boxes. 3-7. 4-36 parallel 2-7. 4-27 copier interface 5-6 CPU fan 4-10 exhaust fan 4-10 ground 4-2. connecting 4-42 center frame 4-2 device side components 4-6 motherboard side components 4-6 chassis. 4-10. 4-10. 3-8. A-1 A accessing internal components 4-3 AC power cable 4-2. 3-2. inspecting 5-7 chassis cover 4-2. unpacking 2-6 Burn-in diagnostics (factory use only) 5-17 buttons Control Panel 3-11 line selection 2-8. 5-6 power 3-1. 5-23 customer site 2-3 interface cables 5-6 internal components 5-7 internal connections 4-9 network 2-4 network connections 5-25 checking customer site 2-3 attached parallel port devices 2-4 external SCSI devices 2-4 network 2-4 power requirements 2-3 printer requirements 2-3 I-1 . 5-6 power supply 4-2. A-1 10Base2 2-4. 4-5 removing 4-5 chassis ground pin 4-32 checking cable connectors 4-9 cables 4-9 copier 2-3 copier interface 5-6. 4-14 C cable connectors BNC 3-6 power supply cable 4-33 reseating 4-9 UIB 4-14 cables AC power 4-2. 4-17 user interface 4-10. 5-9 Alert screen 3-12 Alert status 3-13 AppleTalk network 1-1 AUI (attachment unit interface) slide latch 3-6 AUI port 2-8. 4-14 cancel processing 3-14 CD-ROM drive. A-1 10Base5 2-4.

3-2.Index chips CPU 1-2 RipChip 1-2 color charts 3-15 color management files 1-4 color reference files 1-4 components accessing 4-3 CPU fan 4-24 DIMMs 4-11 exhaust fan 4-24 front panel 4-7 hard disk drive 4-35 motherboard 4-17 power supply 4-30 power switch 4-27 user interface board 4-14 Configuration page 3-15 configuring Setup 3-2. 5-17 Start-up error numbers 5-10 Start-up errors 5-9 summary 5-18 DIMMs 1-2. 5-19 IDE HDD 5-20 MEM GND BOUNCE 5-20 customer expectations network administrator responsibility 2-5 network impact 2-5 printer availability 2-5 D damage. printing 1-3 error messages 5-14 I-2 . 3-11 menu button 2-8 troubleshooting 5-13 up and down button 2-8 using 3-10 control panel map 3-15 copier interface cable 5-6 copier interface port 5-6 CPU 1-2 CPU fan 4-24– 4-25 removing 4-26 replacing 4-26 CPU fan cable 4-10 Custom diagnostics 5-17. 2-6 Diagnostic Mix screen 5-18. 3-6 connecting a PC to the parallel port 3-8 CD-ROM drive 4-42 to the network 3-5. 4-31 main 4-2. 3-5. reporting xiii. viewing 5-22 running manually 5-17. 4-11 banks 4-21 configurations 4-21 removing 4-11. 5-20 diagnostic report Details 5-22 Info 5-22 Summary 5-22 diagnostics Burn-in (factory use only) 5-17 Custom 5-17. 3-5 twisted pair (10/100BaseT) 2-4. 5-21 sets 5-17 Start-up 3-1– 3-2. network thicknet (10Base5) 2-4. 5-9 definition xii display window 2-8 line selection buttons 2-8. 4-22 replacing 4-11. 5-19 Functional (factory use only) 5-17 help 5-17 report. 4-22 display window 2-8 handling xiii on user interface board 4-14 drives CD-ROM 4-42 hard disk 4-35 E EMI approvals A-1 EMI shield bottom 4-2. 3-5 thinnet (10Base2) 2-4. 4-31 EMI shields top 4-2 EPS files. 4-2. 3-7 connection verification steps 4-13 Control Panel activity light 2-8. 4-13 to the printer 4-13 connections.

3-8 J J10 (DIMM socket) 4-17 J11 (AUI port) 4-17 J12 (printer interface port) 4-17 J16 (power supply cable) 4-17 J17 (DIMM socket) 4-17 J18 (fan cable) 4-17 J2 (parallel port) 4-17 J26 (DIMM socket) 4-17 J27 (SCSI interface port) 4-17 J28 (fan cable) 4-17 I-3 . 5-8 G ground cable 4-2. 4-10. 4-27 ground pin 4-10 chassis 4-32 power supply 4-32 ground pin. 4-36– 4-37 F Fiery Downloader 1-3– 1-4 Fiery Print Calibrator™ 1-4 Fiery Spooler™ 1-4 Fiery WebTools 1-4 Installer 1-4 Status 1-4 WebLink 1-4 WebSetup 1-4 WebSpooler 1-4 Fiery XJ startup 3-1 font list 3-15 fonts PostScript 1-1 PostScript screen 1-4 resident 1-1 Format Disk screen 4-43 format options Full 4-43 Full&Verify 4-43 Standard 4-43 front panel 2-8. checking 5-7 internal connections 4-9 IP address xiii IPX (Novell) 1-1. 4-2 accessing components 4-7 components 4-38 installing 4-8 jewels 2-8 removing 4-7 Functional diagnostics (factory use only) 5-17 functional diagram 1-3 Functions menu 3-14– 3-15 I Info status 3-13 initial installation.Index errors Start-up diagnostics 5-9 system 5-11 ESD (electrostatic discharge) safety precautions xiv Ethernet cabling 3-5 networks 3-5 transceiver (for 10Base2/10Base5) 3-6 exhaust fan 4-24 removing 4-24 replacing 4-25 exhaust fan cable 4-10 exploded view 4-2. chassis 4-29 H hard disk drive 4-2. troubleshooting 5-1 installation sequence 2-1– 2-2 installing system software parallel port requirements 4-46 PC setup 4-47 preparing for installation 4-42 using the parallel port 4-50 using the SCSI interface port 4-42 interface cables 5-6 internal cable connections 4-10 internal components. 4-10 carrier 4-2 description 4-35 HDD cable 4-2 installing 4-37 precautions 4-35 reinstalling system software 4-35 removing 4-35 hardware specifications A-1 HDD cable 4-10. accessing 4-3 internal components.

3-7 networks AppleTalk 1-1. 3-15. 4-46. A-1 Novell (IPX) networks 1-1. 4-31– 4-32 connectors 4-31 pin assignments 4-34 voltages 4-33 power supply ground pin 4-32 power switch 2-8 cables connecting to 4-27 description 4-27 installing 4-28 removing 4-28 precautions xiii L LAN (local area network) xiii language selection 3-2 line selection buttons 2-8. A-1 supported 1-1– 1-2. 4-14 menus Functions 3-12. 3-8. 4-21– 4-22 installing 4-20 removing 4-18– 4-19 N network administrator configuring Setup 3-6 installation 2-5 network connections AUI port 3-5 checking 5-6. 3-8. 4-39 job log 3-15 O opening the server 4-4 P panels back 2-8. A-1 TCP/IP 1-1. 4-17 DIMMs 4-11. 4-17 SCSI interface 2-8 PostScript files 1-3 PostScript Printer Decscription file (PPD) 1-4 PostScript screen fonts 1-4 power off the server 4-3 power cable 3-1. 3-8. 4-48 requirements 4-46 setting up 4-47 phone check 5-1 Portable Document Format (PDF) 1-3 port bracket 4-6 ports AUI 2-8. 3-8 I-4 . 4-2 parallel cable 2-7. 3-8. A-1 copier interface 5-6 parallel 2-8. A-1 connecting to 3-5 Ethernet 3-5. 5-6 power 2-8 printer interface 2-8. 3-14– 3-15 Start Up 4-44 MIPS R5000 RISC CPU 1-2 motherboard 4-10.Index J3 (HDD cable) 4-17 J4 (UIB cable) 4-17 J6 (RJ-45 port) 4-17 J9 (DIMM socket) 4-17 jewels 2-8. 4-40 front 2-8. A-1 Novell (IPX) 1-1. 5-6 PC connecting 3-8. 4-10 cables connecting to 4-30 description 4-30 installing 4-32 removing 4-31 voltages 4-33 power supply cable 4-2. 3-11. 5-25 RJ-45 port (for 10/100BaseT) 3-5 thicknet (10Base5) 2-4 thinnet (10Base2) 2-4 troubleshooting 5-25 twisted pair (10/100BaseT) 2-4. 5-6 power connector 2-8 power supply 4-2. 3-11. 4-10. 4-14 M manually running diagnostics 5-17 media package System Software CD 2-6 user documentation 2-6 User Software CD 2-6 menu button 2-8. 5-6 parallel port 2-8.

functions of 1-2 opening 4-4 power off 4-3 reassembling 4-12 rebooting 3-15 service calls phone check 5-1 service procedures 4-1 tools required xv service procedures 4-1 accessing front panel components 4-7 accessing internal components 4-3 checking internal connections 4-9 restoring functionality 4-12 restoring functionality after service 4-12 Setup screen 3-2 R reassembling the server 4-12– 4-13 Reboot server 3-15 removing components battery 4-23 CPU fan 4-26 DIMMs 4-11 exhaust fan 4-24 front panel 4-7 hard disk drive 4-35 motherboard 4-18– 4-19 power supply 4-31 power switch 4-28 user interface board 4-15 replacing components battery 4-23 CPU fan 4-26 DIMMs 4-11 exhaust fan 4-25 front panel 4-8 hard disk drive 4-37 motherboard 4-20 power supply 4-32 power switch 4-28 user interface board 4-16 I-5 . 4-13 printing problems 5-4 Print Pages menu color charts 3-15 Configuration page 3-15 control panel map 3-15 font list 3-15 job log 3-15 Test page 3-15 Print status 3-13 icon 3-13 report.Index printer interface port 2-8. 5-18 Tests Halted 5-18 Tests Passed 5-18 SCSI interface port 2-8 Select Language screen 3-2 serial number 2-6 server components. diagnostic 5-22 reseating cable connectors 4-9 restarting 3-16 restoring functionality 4-12 RipChip 1-2 RIP status 3-14 RIP-While-Print 1-3 RJ-45 port (for 10/100BaseT) A-1 S safety and emissions compliance A-1 screens Alert 3-12– 3-13 Diagnostic Mix 5-18. 3-14 Select Language 3-2 Setup 3-2 TESTS FAILED 3-2 Tests Failed 5-9. 3-15 Idle 5-1 Info 3-12– 3-13 language 3-2 Print 3-12– 3-13 RIP 3-12. 4-17 printing color charts 3-15 Configuration page 3-15 control panel map 3-15 font list 3-15 job log 3-15 options 1-3 PostScript files 1-3 Print status 3-13 problems 5-26 Test Page 3-4. 5-20 Format Disk 4-43 Functions 3-12.

hardware A-1 spooling 1-2 startup for installation 3-1 language selection 3-2 Start-up diagnostics 5-17 12C EEPROM 5-10 BOOTROM 5-10 ENET SLV REG 5-10 error numbers 5-10 errors 5-9 IDE Chip 5-10 MEM ADDRESS 5-10 MEM DIMM INFO 5-10 RTC R/W Reg 5-10 RTC Self Test 5-10 RTC Start 5-10 running manually 5-21 SCSI Chip 5-10 SERIAL CHIP 5-10 tests 5-10 Start Up menu 4-44 status Alert 3-13 Info 3-13 Print 3-13 RIP 3-14 system errors 5-11 system software installation compatibilty 4-41 error messages 5-14 parallel port preparation 4-48 parallel port requirements 4-46 PC setup 4-47 reminders 4-41 SCSI interface port preparations 4-42 using the parallel port 4-50 using the SCSI interface port 4-44 T TCP/IP 1-1 Test Page 3-15 printing 3-4 TESTS FAILED screen 3-2 Tests Failed screen 5-9. 3-7 I-6 .Index shipping box cables 2-6 contents 2-7 media package 2-6 shutting down 3-16 slide latch 3-6 specifications. 5-25 operating problem 5-4 operating problems 5-4 phone check 5-1 printing problems 5-26 problems with initial installation 5-1 process 5-1 Start-up errors 5-9 system errors 5-11 system software installation 5-14 troubleshooting components AC power cable 5-11 DIMMs 5-12 exhaust fan 5-13 fan cables 5-13 ground cable 5-11 HDD 5-13 motherboard 5-12– 5-13 power cable 5-11 power supply 5-11– 5-12 power supply cable 5-11– 5-12 UIB 5-13 UIB cable 5-13 twisted pair (10/100BaseT) 2-4. 5-18 Tests Halted screen 5-18 Tests Passed screen 5-18 thicknet (10Base5) 2-4 thinnet (10Base2) 2-4. 3-6 tools required for service xv troubleshooting Control Panel 5-13 network connections 5-6.

Index U U21 (CPU) 4-17 UIB cable 4-2. 4-14 unpacking 2-6 unshielded twisted pair (10/100BaseT) 3-7 up and down button 2-8. 4-10. 3-11. 5-9 buttons 4-39 cable connector 4-14 description 4-14 display window 4-14 enclosure 4-15 installing 4-16 line selection buttons 4-14 menu button 4-14 removing 4-15 UIB cable 4-14 up and down button 4-14 User Software CD color management files 1-4 color reference files 1-4 Fiery Downloader 1-4 Fiery Print Calibrator™ 1-4 Fiery Spooler™ 1-4 PostScript Printer Description file (PPD) 1-4 PostScript screen fonts 1-4 I-7 . 4-14 user interface board 4-10 activity light 4-14.

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