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Parochial Compound, Poblacion, Plaridel Bulacan
First Year – First Semester
Name:____________________________________________________ Date__________ Score_________
____________________ 1. It means generosity or broad-mindedness. ____________________ 2. It is the reception & entertainment of guest, visitors or strangers with liberality & goodwill. ____________________ 3. Is the act or means of providing goods and assistance to guest. ____________________ 4. This is the spirit of providing memorable experiences for others. ____________________ 5. This fruit is said to be the symbol of hospitality. ____________________ 6. These are the employees who are in direct contact with the guest. ____________________ 7. These are the employees who do not make direct contacts with the guest. ____________________ 8. This is an expression used to describe the meeting/contact of the guest and employee. ____________________ 9. As hotel and restaurant crews, we do not call our customers or clients as such, instead we call them _ _ _ _ _. ____________________ 10. _______ was originally built as a military &border defense during the 40th B.C., but later on became a tourist attraction. ____________________ 11. _______ comprises the activities of persons travelling to and staying in place outside their usual environment. ____________________ 12. This kind of tourism is a responsible travel to natural areas and conserves the environment and improves the well-being of the local people. ____________________ 13. This is the age of tourism when most of the travel was for religious and/or trade reasons. ____________________ 14. This mode of transportation made long-distance travel more cheaper and faster compared to horses and carriage. ____________________ 15. The country where internal combustion engine automobile was invented? ____________________ 16. The age of tourism when entrepreneurs started building hotels and restaurants close to train stations? ____________________ 17. This mode of transportation became “America’s Obsession”. Examples are steam cars, gasoline buggies, electric cars, etc. ____________________ 18. This mode of transportation makes travel easier and more convenient because even the most remote location is just a few hours away. ____________________ 19. Ships of this kind are like floating resorts. ____________________ 20. They are the middle persons and they also acts as travel counselor and sell/arrange travel services like accommodations and transportations.
II. True or False.
________ 1. Hospitality Industry can be a good choice for entrepreneurs. ________ 2. Tourism is the only largest and fastest growing industry in the world. ________ 3. Restaurant business is also a vital component under the travel and tourism umbrella. ________ 4. Hospitality operations are close every Sundays. ________ 5. In the Hospitality Industry you should not do things that are not part of your job.
________ 6. One of the main objectives of a hospitality manager is to make the guest feel welcome. ________ 7. Teamwork is an essential element of success on service. ________ 8. As a guideline for successful service, we should focus on the facilities and not on the guest. ________ 9. Guest Should be treated with Apathy and Coldness whenever we talk to them. ________ 10. Tourism is one of the world’s most important sources of employment. ________ 11. There is no INTERDEPENDENCY between the various segments of tourism. ________ 12. The advantage of car travel is that the car brings you to places that are usually in accessible. ________ 13. Bus travels are popular because they allow the leisure traveler to sit-back, relax and enjoy the scenery. ________ 14. Reasonable airfares make it possible for more people to travel by air. ________ 15. Travel and Tourism is the second smallest employer next to health services.
III. Enumeration. 1-4. What are the reasons for travel? 5-8. Give at least 4 professions/job opportunities under the hospitality industry. 9-12. Give at least 4 important points / highlights in the history of tourism. 13-15. Give at least 3 services offered by travel agencies for their client.