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MGT606: Operations Management- II

CASE: MEMORIAL HOSPITAL

Section A,Group-1
Vivek Singh
Sakshi Daral
Prashant Arora
Sanchit Singhal
Vishal Gohel
Aditya Ghotane

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we came to the conclusion that hiring a mixed staff of full time regular staff working regular hours each day and temporary staff working on hourly charges. keep costs low.Introduction We have created a simple aggregate staffing plan for the nurses of Memorial Hospital with their objectives and assumptions in mind. Additionally this adheres to the challenge of finding qualified nurses. Full time regular hires supplemented by temporary staff Upon doing the Cost analysis. We are using the hybrid strategy because it minimizes work-force fluctuations and increases customer satisfaction. we let these three main objectives lead our efforts: increase customer satisfaction through maximization of customer service within the wards. Also. All nurses are full time and work overtime. Building the nursing staff early in the year helps achieve the above mentioned objectives. No changes were to be made to the number of nurses in the surgical ward. the nurses are deemed to be dedicated to their respective wards Recommended Plan and Justification We looked at the following case scenarios: 1. 3. Because of the difficulty and high expenses in hiring new nurses. 2 . By adding the additional staff early in the year this would allow adequate time for training and tenure for the nurses which ensure overall customer satisfaction. and maintain a stable work-force. 2. While developing the staffing plan. All nurses are full time and work regular hours. There was also a list of assumptions that we had to incorporate. we would not use the purechase strategy since it would incur greater overall expense.

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