Jacqueline A.

642 Gene Avenue, NW Albuquerque, NM 87107 jacqueline.trent@gmail.com 505-730-4759 OBJECTIVE I bring a collective experience of 12 years of interpreting user needs, building consensus on resulting project plans, implementing automation with various technologies and training and supporting end user staff. I seek to combine this experience, my database programming and data analysis experience with the business training gained while earning my recently acquired MBA to apply data analytics and data mining to support business decision-making. EDUCATION Post-Master’s Certificate January 2012 - Present Marketing Management University of New Mexico Masters of Business Administration January 2010 – December 2011 Dual Concentration: Management of Information Systems, Information Assurance University of New Mexico Bachelors of Science – July 1995 Applied Mathematics with Computer Science emphasis New Mexico Institute of Mining and Technology (NM Tech) Socorro, New Mexico PROFESSIONAL EXPERIENCES Project Assistant Anderson School of Management Technology Support Center University of New Mexico 01/2010 – Present Albuquerque, NM • Data analysis and interpretation using Excel, SPSS • Configure SSAS for use with Excel 2007 Data Mining Add-In, SQL Server BI Dev Studio for professors • Demonstrate SSRS, SSIS features for evaluation as teaching tools for professors • Build, support and maintain varied computer systems on Windows Server network for classroom, office and lab environments while providing critical and expedited system support for faculty in time-sensitive situations Database Management Payday, Inc. 04/2009 Albuquerque, NM 2/2007 – August 1989

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Administered and customized SugarCRM to precise functional requirements with SQL, JavaScript and PHP in a Linux/Apache/MySQL/PHP environment Migrated data from Goldmine, Fire Bird and Access into MySQL for use in SugarCRM Maintained MySQL database of clients, leads, products and auxiliary third-party services Performed backups, patches, performance monitoring and security for database and web server Developed reports for use by both the customer support and sales departments using SQL, PHP, proprietary Fire Bird reporting tools and perl. Client support, technical support, process documentation and training


Business Analyst SEED Institute 05/2006 – 02/2007 Albuquerque, NM • Analyzed, recommended and implemented innovations in MS Access, QuickBooks and business processes • Produced Access reports and forms in Access 97 and 2000 • Produced financial statements and other relevant reports using QuickBooks to inform principals • Assisted in event planning and registration Member, Adjunct Faculty College of Santa Fe 01/2006 – 05/2006 Albuquerque, NM • Taught Software Development Life Cycle centered Systems Analysis class • Taught Database Management I class, including SQL, stored procedures, triggers and normalization • Employed PHP, MS Access and MySQL as teaching applications Database Programmer/Analyst CNI Technical Division 11/2004 – 04/2006 Albuquerque, NM • Software development life cycle project management utilizing MS Project and MS Visio • Designed, created and maintained MS SQL Server databases to store application data • Performed backups, patches, performance monitoring and enforced security constraints for database • Evaluated SSRS as a COTS reporting solution for SQL Server 2005 • Used SSIS for data migration • Gathered requirements, organized and conducted trainer and end user training Programmer/Analyst MannTre Systems, LLC 01/2002 – 11/2004 Albuquerque, NM • Web scripting with Perl/CGI, PHP, SQL, JavaScript, CSS • Designed and created MySQL databases for web-based businesses, including Net//works, Inc. clients • Project management including MSProject, UML Diagrams, work-flow diagrams, Rational Rose, ERStudio • Prepared proposals, performed requirements gathering and documentation, implementation, quality assurance (QA) and customer support management Software/Database Developer Net//works, Inc. 10/2001 – 01/2002 3

Albuquerque, NM • Web scripting with Perl/CGI, PHP, SQL, JavaScript, CSS • Designed and created MySQL databases to drive web sites


PROFESSIONAL TRAINING • • • • • • • • • • • • • • • • • Google Analytics Analysis Exchange SPSS UNM Data Mining UNM 2011 CIARE – IA, NSTISSI, CNSSI UNM December, 2010 Systems Analysis and Design UNM December, 2010 Statistics UNM Database Management UNM C# Programming UNM Oracle PL/SQL CNM 2009 Linux essentials CNM Basic Principles of Accounting I&II CNM August, 2009 PHP programming CNM Payroll Accounting CNM December, 2008 Functional Specifications ePangea, Corp. October, 2002 ColdFusion Performance Tuning Allaire, Inc. 2000 Advanced ColdFusion Development Allaire, Inc. February, 2000 Beginning Crystal Reports v5.0 New Horizons December, 1998 Current May, 2012 May,

May, 2010 May, 2010 May, 2010 December, August, 2009

April, 2009


SKILLS SUMMARY • Programming/Scripting: SQL, T-SQL, stored procedures and triggers, PL/SQL, LAMP development (Linux, Apache, MySQL, PHP), Perl, XHTML, XML, CSS, JavaScript, ColdFusion, C# • Software/Services: Apache Administration, IIS Administration, Windows Server administration, Linux server administration, MS Project, MS Visio, MS Office, MS SQL Server, MySQL, ColdFusion, SugarCRM, Drupal REFERENCES Available upon request.