Is your critical knowledge walking out the door? | Employee Retention | Mentorship

building an innovative transfer strategy to retain essential Knowledge

a two-day Knowledge huddle 9 - 10 oCtober 2012

Creative Knowledge retention

does your organisation need a Knowledge retention strategy? are you going through a restruCture? do you have an aging worKforCe? do you faCe high eMployee turnover?

Learn from expert knowledge management practitioners:
Les Pickett, Chief Executive, Pacific Rim Consulting Luke Grange, Managing Director, Tomorrow at Work Helen Palmer, Director, RHX Group Catriona Byrne, Creative Director, SageCo Jenny Owen, Director, Inhouse Legal Advantage; formerly Head of Legal Precedents and Systems, Telstra Athar Qureshi, Knowledge Management Consultant, ELLTA Association; Doctorate Researcher & Sessional Teaching Staff, University of South Australia Michelle Lambert, Chief Engagement Officer, Knowledge Management Roundtable

supported by:

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a r k g r o u p a u s t r a l i a


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“Life can only be understood backwards; but it must be lived forwards.” Søren Kierkegaard
Organisations across Australia are facing the twin challenges of an aging workforce and economic volatility, which means frequent organisational restructure. To avoid the loss of critical knowledge, and strengthen their organisation for the future, knowledge professionals must have an effective, targeted knowledge transfer and retention strategy in place. If not, critical knowledge can just walk out the door, and never be regained. But how can organisations retain and transfer this critical knowledge? Knowledge can’t just be taken straight from an employee’s head and stored electronically. An effective knowledge transfer strategy requires building meaningful relationships between generations of employees, creating a resilient knowledge culture and developing an employee exit strategy that retains critical knowledge. This two-day knowledge huddle will take you through the key steps to build and implement a creative knowledge retention strategy within your organisation. You will learn to: ƒ ƒ ƒ ƒ ƒ Develop a mentoring programme within your organisation Understood the available tools and technologies for knowledge sharing and retention Elevate the status of knowledge activities within your organisation Build a strong and resilient knowledge culture Retain critical knowledge with an effective employee exit strategy

Day One: TuesDay, 9 OcTOber 2012
8:30 9:00 Registration and Refreshments Chairperson’s opening remarks and group discussion: Why is knowledge retention important for your organisation? This session will give delegates a chance to share and discuss their knowledge retention challenges with the group and explain what they want to get out of the next two days. ó ó ó Are you going through a restructure? Do you have an aging workforce? Do you face high employee turnover? 1:30 MICRO WORKSHOP Tools and technology for knowledge retention and sharing Knowledge retention and sharing is about much more than technology, but there is a role for technology and tools in your overall knowledge management strategy. This session will discuss how to choose the appropriate tools and technologies for your organisation’s knowledge sharing and retention needs. Jenny will draw on her 16 years of experience in one of the largest legal departments in Australia. ó Choosing the right technologies and tools for your organisation ó Looking at tools that assist with the creation and management of contracts ó Creating and using a central repository of knowledge ó Making sure the technology serves your strategy – not the other way around! Jenny Owen, Director, In-house Legal Advantage (formerly Head of Legal Precedents and Systems, Telstra) About your workshop leader: Jenny Owen is Director of In-house Legal Advantage, a boutique consulting business specialising in KM and legal technology and assisting legal departments with identifying and implementing productivity initiatives. Up to recently Jenny headed up the Legal KM and IT team in Telstra, and developed and implemented the Knowledge Management Strategy and the IT Strategy for Telstra Legal Services. Jenny is an accredited Express Facilitator which very much assists with the culture side of KM.

Facilitated by: Michelle Lambert, Chief Engagement Officer, Knowledge Management Roundtable About your facilitator: Michelle Lambert has extensive experience in social media both business to business communication and reputation management as well as internally within organisations. She has a background in change management, community development and knowledge management across industry in Australia and Asia. Her significant experience in these areas and her advanced and innovative facilitation skills make for a great mix in assisting participants to understand complex issues. 9:30 WORKSHOP Creating a meaningful mentoring and knowledge sharing initiative This workshop will take you through the benefits of implementing a meaningful mentoring initiative in your organisation, and show you how to create a mentoring program appropriate to your organisation’s knowledge retention and transfer needs. ó ó ó ó ó Aligning knowledge management with organisational objectives and strategies Identifying critical core knowledge and experience for retention and transfer Exploring how to create a meaningful transfer of knowledge and skills Building mutually beneficial mentoring and coaching relationships Creating an enterprise learning culture

3:00 3:30

Afternoon refreshments and networking MICRO WORKSHOP Improving the status of knowledge retention within your organisation Getting buy-in from senior management for knowledge retention activities can be difficult, as the value of knowledge is difficult to quantify. This session will provide practical advice on getting buy-in and engaging your entire organisation in the value of knowledge transfer and retention practices. ó Quantifying the value of knowledge retention and productivity cost of knowledge loss ó How to engage your organisation in the knowledge retention process ó Governance as a means to improve knowledge retention across the organisation Luke Grange, Managing Director, Tomorrow at Work About your facilitator: For over 15 years, Luke has been offering practical advice to small and large businesses on how to better operate and organise their Business Information Systems. He has been helping companies develop and nurture online communities, letting them better understand their brand and engage with their online influencers. His company Knowledge Solutions has grown in Australia to help clients build benefit from open innovation, crowd sourcing and customer engagement through better understanding online social media and knowledge sharing.

Les Pickett, Chief Executive, Pacific Rim Consulting About your workshop leader: Les Pickett is Chief Executive, Pacific Rim Consulting Group and a member of the Australian Government Consultative Committee on Knowledge Capital. He was a member of Standards Australia International project team that developed the Australian Knowledge Management Standard. His professional career has taken him to over twenty countries. Les has held senior executive positions in leading Australian companies


Networking lunch 5:00 End of day one

Day Two: weDnesDay, 10 ocTober 2012
8:30 9:00 Registration and refreshments Chairperson’s opening remarks Michelle Lambert, Chief Engagement Officer, Knowledge Management Roundtable 9:15 WORKSHOP Building a resilient knowledge culture To ensure knowledge is retained and transferred effectively, you need a resilient knowledge culture, where knowledge is really understood and valued across your organisation. Having a resilient knowledge culture will ensure that during periods of change and volatility, and as employees leave your organisation, you will retain critical knowledge. ó ó ó ó ó ó ó Ensuring knowledge transfer is a valued activity in a professional team Empowering employees to self-identify critical knowledge Retaining knowledge through internal promotion and career development opportunities Creating a respectful knowledge transfer framework Building a more meaningful knowledge environment in your organisation Bringing together experience and fresh ideas and encouraging synergy Strategies for creating a resilient intergenerational knowledge culture 1:15 MICRO WORKSHOP Improving your “off-board” strategy – don’t wait until the exit interview! A successful employee exit strategy will help your organisation to retain essential knowledge and avoid knowledge collapse when employees leave your organisation. As the population ages, this is vitally important to ensure critical knowledge is identified and shared with all workforce generations ó ó Managing retirement and knowledge transfer a mutually beneficial way Identifying what knowledge is worth retaining

Catriona Byrne, Creative Director, SageCo About your workshop leader: Catriona is one of the founding directors of Sageco – career transition and mature age workforce solutions and has 20+ years experience in communication management and education. Catriona is lead practitioner for Sageco ExchangeTM, Sageco’s knowledge sharing solution which has seen her working with nuclear scientists, forensic accountants, bridge designers, waste water experts and credit risk managers – to name a few. A favourite career highlight was managing the Sydney 2000 Olympic Games Workforce Communications. Catriona is an International Association of Business Communicators examiner and frequent conference presenter.

Athar Qureshi, Knowledge Management Consultant, ELLTA Association; Doctorate Researcher & Sessional Teaching Staff, University of South Australia About your workshop leader: Athar Qureshi graduated with a degree in computer sciences in 2002. During his studies, he was awarded a scholarship to work as a research and teaching assistant based on his skills and capabilities. Afterwards, he moved to Australia and graduated in 2007 from the University of South Australia with master in ICT Management. Athar has been working in different roles since he joined the university, including lecturing overseas, consultancy, events organising, project management, and research. After years of diverse experience and full-time teaching with some consultancy, Athar was awarded with two higher degrees by research scholarships and therefore he moved back and joined University of South Australia for PhD research in Knowledge Management. He is also taking some teaching assignments at the university. His research is on absorptive capacity construct and the role of trust in absorptive capacity dimensions. Based in Adelaide, South Australia, along with his doctorate research in Knowledge Management, Athar advises ELLTA Association (a not-for-profit organisation) in a Knowledge manager capacity, and organises their annual conferences. 12:15 Networking lunch 2:45 3:15

Afternoon refreshments and networking GROUP PLANNING DISCUSSION Reflections and making plans for change This session will give delegates the opportunity to consolidate everything they have learned over the past two days, and create a plan for what they will take home and implement within their organisations. ó ó ó Consolidating two days of learning Shaping ideas into an action plan Deciding what can be done immediately to improve your knowledge situation

Helen Palmer, Director, RHX Group

About your facilitator: Helen Palmer is an organisational learning and change facilitator. She helps organisations and individuals make the most of their talent, knowledge and information to enhance performance and create innovation. With 20+ years applied experience, Helen has shaped and facilitated knowledge and information-related change in large and small organisations in New Zealand and Australia. She is passionate about enabling micro changes that empower the bottom and middle levels of organisations. Helen is an organising member of the Knowledge Management Leadership Forum in Melbourne, and an Adjunct Research Fellow (Knowledge Management) at Monash University.


End of knowledge huddle

Creative Knowledge Retention
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Tw o - d a y K n o w l e d g e H u d d l e 9 - 10 October 2012 Melbourne

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