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Service Change Corner
July 31, 2012
Have a question about the upcoming changes? Write your question on the ﬂip chart displayed at your base. We’ll provide answers to pertinent questions here in the Service Change Corner. What’s new for the DSTT? Starting October 1, 2012, you’ll notice two changes to tunnel operations during the weekday p.m. peak. These changes are designed to move coaches quickly and efﬁciently through the tunnel. ■ Platooning: Weekdays between the hours of 2:30 and 6:30 p.m., service supervisors will dispatch groups of coaches into the tunnel from IDS and CPS. Coaches will be grouped according to bay assignment, so that routes serving the forward bay (i.e., Bay A northbound and Bay C southbound) do not get stuck behind coaches serving Bays B and D. If you’re operating a tunnel route in the p.m. peak, watch for the supervisor on the scene at IDS or CPS and follow his or her directives. ■ Loaders will be used in select tunnel stations to speed boarding. How will this work? ● Ten “loader” assignments will be posted for fall 2012 full-time operator pick. ● A loader will be stationed at each bay north and southbound at Westlake and University Street Station and two loaders will be stationed at Bay C in International District Station (IDS) weekdays between the hours of 4 and 6 p.m. ● Loaders will typically approach the ﬁrst coach in a bay, signal the operator and then take position outside the rear door of the coach. Using a portable fare transaction processor (PFTP), the loader will tap customer Orca cards, allowing those riders to board through the rear door. (Orca card users may also board through the front door.) Loaders will not process tickets, transfers or cash fares. If a loader approaches your coach in the bay, open the rear door to allow for fare transaction processing and customer boarding. ● Loaders may assist the second or third coach in line with Orca card processing, so please watch for the loader in your bay. Also, double-check the right exterior mirror to ensure that the loader has moved a safe distance away from your coach before you pull away from the platform. Operations Training is in the process of creating a short video that will depict platooning and loader procedures in the DSTT. Look for the video to be shown on the display screens at your base starting next month.
Safety • Schedule • Service
__________________________________________ Jim O’Rourke Manager Transit Operations